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Dallas, Etats-Unis

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Best Western Hotel Northwest Inn, Dallas

2361 W Northwest Highway, 75220-4450, Dallas, Etats-Unis - Voir sur une carte
Best Western Northwest Inn - Vue extérieure Best Western Northwest Inn est idéalement situé dans le centre de Dallas. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Cet hôtel de Dallas offre un accès facile aux attractions du centre-ville, aux événements sportifs, aux sites d'affaires et au centre de congrès de Dallas.Grâce à sa situation centrale à Dallas, Texas, le Best Western Northwest Inn est un choix très pratique pour les clients venus assister à des congrès. Les voyageurs d'affaires apprécieront de pouvoir séjourner à proximité du siège de FedEx et de Southwest Airlines.Nos clients pourront également assister aux événements sportifs qui se déroulent au Texas Stadium et au stade polyvalent American Airlines Center, tout proches de l'hôtel. Les galeries marchandes Galleria et North Park se trouvent à onze kilomètres et offrent toutes sortes de boutiques et de services.Dans cet hôtel de Dallas, vous bénéficierez d'un petit déjeuner continental de luxe gratuit servi tous les jours, d'accès à Internet haut débit, d'une salle d'entraînement, d'une salle de conférence, d'une piscine extérieure. Vous serez également à quelques minutes à pied de nombreux restaurants, grands et petits.Réservez dès maintenant votre chambre en ligne au Best Western Northern Inn !

Best Western

Hotel Northwest Inn

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Piscine
  • Avec air conditionné
    Avec air conditionné
  • Centre de soin/de fitness
    Centre de soin/de fitness
  • Blanchisserie/nettoyage à sec
    Blanchisserie/nettoyage à sec
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 244 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Near Dallas Field"

674Karen1976, Bonham, Texas 20/09/2022

This is a great little hotel very near Dallas Love Field. It is a quiet location and is near resturants and shopping. The staff is very helpful and friendly and the hotel is very clean. I stay there weekly on business.

"Overnight stay "

echobear592, Longview, Texas 05/06/2022

Exactly what I was looking for. The staff was very helpful and pleasant. Room was very clean and this location was very quiet. Breakfast was fresh and hot with a good selection of food. Parking was convenient and well lit at night. We did not use the pool during our stay.

"Very Close to Airport"

674Karen1976, Bonham, Texas 17/04/2022

This is a great little hotel just down the street from Dallas Love Field Airport. There are numerous restaurants and quick food in the area. I worked for Southwest and stay here weekly on business. This is very clean and friendly hotel

"Unfavorable Location"

User 14/03/2022

This hotel is not in the greatest of neighborhoods. Prostitutes staying as guests at the hotel and bringing in their "customers" as well as propositioning guests in the parking lot. Hallways stunk of marijuana for the entire stay. When brought to the attention of staff they didn't seem to care. I do not recommend this site unless your into the "adult entertainment" being catered to here.

NICK PATEL, General Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.


X4657ETcharlesh, Texas 03/03/2022

Great place to stay. Friendly staff and management. Had to extend my stay. No problems with the extension even though hotel was busy. Location is interesting. While not in the best part of town, the hotel's geographic location, having a dry river channel on the road side of the property and a high-fenced storage enclosure adjoining, keeps noise and foot traffic to nearly zero! And, speaking of location, it's right in the hub of so many important roads. Anywhere is just minutes away. Some of the best places to eat in Dallas are just a couple of blocks away. And there's an iHop and Waffle House nearby. This hotel is really an eclectic hidden gem.

"Great experience"

105tabithas, Tulsa, Oklahoma 01/02/2022

This hotel was amazing. Everything was clean, it was quiet (surprisingly as it is close to highways), not a lot of highway noise or people noise really. We came to stay a few nights for a concert and spring for the whirlpool room- aMAzing! Will definitely do that again, they even included a bottle of lavender bubble bath! We were in a smoking room but I do see there are options for non-smoking. We are smokers and being out of town, the convenience was great. The hotel was walking distance to Chili's, Olive Garden, Waffle House, and a convenient store. The room's fridge worked great and there was a provided microwave. The man working the front door was quick and friendly during the check in and check out which was great because customer service is HUGE to me- it sets the whole tone of the stay I feel.. he was spot on being helpful with dining options and what amenities were available beings Covid levels are pretty high right now. My only thing I would suggest is, there breakfast is currently not available due to Covid, I would suggest to be prepared for that if you were interested in it, and buy some microwavables for the room. That was the only thing that I can think of that someone may prepare for, especially if you have a family. If you are a non-smoker, request to be on the separate floor for your stay to avoid the smell of it (I didn't smell smoke outside of our room however I know non-smokers smell it differently). Also, we opted for the Lyft to and from the airport, it was about $10 for the rides, we flew Dallas-Lovefield and it was about 5 miles from there.

"Near Dallas Field"

674Karen1976, Bonham, Texas 05/01/2022

This is a great little hotel near Dallas Love Field. I stay here weekly and can highly recommend. Nick and his staff are great to work with! This hotel is near many small restaurants and shopping. It is always clean and quiet!

"dreary property in a dreary location"

David W, Georgetown, Texas 17/07/2021

This hotel lists "modified continental breakfast" but this consisted of a bottle of water, a banana, and a packaged muffin in a paper sack handed across the check-in counter. This hotel is dreary and located in a dreary part of town. The hotel is positioned on an odd sliver of property at the edge of a run-down business park and the hotel does not face the street. Because it only presents a narrow end of the building to the street I drove by twice before I finally located it. Room interior is o.k. but hotel public areas are shabby. Stay somewhere else if you have the chance.

NICK PATEL, General Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Comfortable stay"

Erica H, Mesa, Arizona 25/05/2021

I had a great stay at this Best Western. I was in town for a flying trapeze workshop at Dallas Circus Center (highly recommend!) and the Best Western Northwest Inn is right next door. I couldn't have asked for a more convenient stay for my weekend, as I was able to walk back and forth between my classes. The room was clean and very comfortable, and had both a fridge and microwave. The comfortable bed provided a restful sleep after my exhilarating trapeze practices. I will undoubtedly be back for more trapeze at Dallas Circus Center, and I the fact that this hotel is right next door makes the trip from Phoenix easy to justify. Circus friends, check out the Dallas Circus Center, and conveniently stay next door at the Best Western Northwest Inn.

"Wonderful stay"

Cindy H, Memphis, Tennessee 21/04/2021

Our room was quiet, clean and all amenities worked beautifully. It's obvious the management takes pride in the hotel and cares about the guest experience. The location was convenient to Love Field, restaurants and everything we needed in Dallas. We would definitely stay there again.

"Go to hotel in Dallas"

X4657ETcharlesh, Texas 14/03/2021

This place is a hidden gem. Conveniently located. Friendly staff. All the amenities. Clean rooms and common areas. Safe. Many restaurants in the area. Close to both north/south and east/west major thoroughfares.

"Best Western Northwest Inn"

fbbussey, Gorman, Texas 13/12/2020

Quite, reasonable priced place to stay when on business in Dallas. Good check in and checkout times. Can use Harry Hines to downtown and skip the 35E mess during the rush hour. Host was pleasant and security was good.

"Nice hotel for the price. Secure lobby with security cameras"

RCookYYZ, Dallas, Texas 24/10/2020

Nice hotel for the price. Not the best part of Dallas but not the worst. That being said lobby is always staffed with a security door. Security cameras cover the parking lot and all the floors. Not saying they're needed but nice piece of mind.

"Great hotel run by a nice family. Quiet, convenient location, close to the airport."

User 20/07/2020

Been staying at this hotel since 2007. It is a very simple, no frills hotel, run by Nick and his nice family and kept very clean by the lovely two ladies in housekeeping who are always extremely polite indeed. It is a very quiet hotel and you will always have ample parking space. We look forward to returning again to see Nick and the two housekeeping girls after this bloody crisis. James in the UK

"Good Strategic Location"

tomwZ9838FY, Goodyear, Arizona 12/01/2020

Stayed here to board a plane at Love Field the next day. Sat out stormy weather here overnight in a spacious room. Comfortable bed and very clean. Location is somewhat sketchy and there is no shuttle to the airport, which is a big negative. All in all, it was fine. Left early before breakfast.

"OK. Good ."

grzegorzr671, Gliwice, Poland 09/12/2019

Room first floor not bad. Clean,comfortable,enough place to stay for a few days. Breakfast not bad, quite tasty, coffee ok. Neighborhood is ok,I felt save there. Easy access to uptown and down on foot. I am satisfied.

"Our go to motel"

Fearless52252904950, Wheeler, Texas 04/12/2019

We travel to Dallas regularly for Dr appointments. This facility is easy to get to and a bit secluded. We are always treated with great respect. The rooms are clean and the breakfast is fine. We feel it is a good value.

"Excellent location near airport"

674Karen1976, Bonham, Texas 03/11/2019

Excellent location near Dallas Love Field. Quiet area..clean place with breakfast included. Rooms are clean and quiet. I stay here frequently and can recomend. Pool aea and breakfast area are always clean

"Road noise"

msmarym1003, Oak Creek, Wisconsin 29/10/2019

The noise of the traffic and semi's kept waking me. Hotel was quiet The entrance from the street was confusing Had to go through a different entrance and however there was not a Bestwestern entrance sign

"Excellent good-value location for Dallas attractions."

User 31/08/2019

We wanted to visit JFK Museum and Dallas Museum of Art - this was the best value, 3 star BW hotel. It's quite new, very good breakfast, its WiFi requires daily login, easy parking and very clean/comfortable rooms. While it is located in a business spot, there are several family restaurants a very short drive away.

"Best Western Northwest"

Thomas B, San Diego, United States 20/08/2019

This hotel is located close to downtown Dallas. The front of the hotel does not face the street, so I didn't see it on my first trip past the hotel. The breakfast that is included is better than average. The eggs are scrambled, so it was hard to make a breakfast sandwich. The price is right.

"Older hotel near Love field"

James Z, Buffalo, New York 18/07/2019

I stayed at this property for one night. It looked to be well maintained and was quiet even though near a bust road. The WiFi seemed spotty, and at times was fast, but others slow. Breakfast was typical, scrambled eggs, bacon, pasties, breads, waffles, biscuits, cereals, juices, coffee and tea. Not much in area and you would want to drive to restaurants. There was an odd smell in hallway and bathroom. The staff was polite.

"Nice Hotel Near Love Field"

674Karen1976, Bonham, Texas 11/07/2019

This is a nice quiet hotel near Love Field...I use regularly on business. The rooms are Clean, The staff is very helpful. They offer a Good Breakfast daily. It is in an Easy to access location close to the airport

"Not the best neighborhood"

DSM987, Middleton 17/04/2019

Picked this hotel due to price and it was centrally located. Arrive late due to a late flight and had trouble finding the building in the dark due to poor signage and GPS bringing us in the back. It's apparently a bad neighborhood. Entered the first set of doors and had to prove we had a reservation to be actually let into the hotel. Breakfast was cold every morning. The room was clean, and it looks like they've tried to make some improvements.

"No Lights or electricity for almost 4 hours."

User 06/04/2019

Booked through Priceline for April 4-5. 20 minutes after arriving/checking in the electricity cut off in the building and stayed off for almost 4 hours, leaving us in pitch black. When the lights finally came back on, we had only three hours before we had to checkout for a flight we had to catch. Without any A/C or lights for half of the evening, it made for a rough night. Priceline called to request a refund on our behalf and the hotel staff refused, stating it was “resolved quickly”. Funny thing...I've been traveling frequently for over 15 years now and I've never had the hotel lights go out on me, much less for nearly four hours. Consider yourself warned, if you run into a problem at this hotel, they are not going to assume responsibility and you will literally pay the price. Avoid this one. There's plenty of other places to stay that will treat you better or at least provide you with the things you pay electricity.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for your survey. The electricity cut happened in the whole area about one and half hour. sorry for the inconvenience. Thanks, Nick.

"Very Standard"

RachelC1220, Grand Forks, North Dakota 18/03/2019

We stayed here for spring break. The room and everything was very average, but the value was pretty good for what we paid. All the employees were nice and speedy. We wished it had an indoor pool so we could've swam, but the fitness room was actually quite fantastic.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best Western"

Fearless52252904950, Wheeler, Texas 14/03/2019

Clean rooms, decent breakfast, helpful manager and employees. Property is easy to access and close enough to the medical facility we frequent. The Best Western points system is also a benefit. We stay here nearly every month.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great, basic and clean"

Mary T, Lee's Summit, Missouri 28/02/2019

This is a great Hotel for the price you pay. It is clean, it has basic amenities, it is very very clean, the hotel staff is nice and friendly, the breakfast is basic but offers a wide variety. If you want very nice hotel for your basic needs, this is it. They even have a very nice pool and Jacuzzi.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice place to stay in Dallas"

Armando R, Perth, Australia 07/01/2019

The Hotel is pretty well located in NorthWest Dallas less than 17 minutes from DFW International Airport and pretty close to US 35E, US35E and LBJ Highways which allow you to drive very quickly to different destinations. Its location is close to a lot of different restaurants (Olive garden, Red Lobster, Papas, Mexican Restaurants,etc,etc)... so you don't need to drive too far to find a large selection of food outlets. The Hotel is pretty clean, very well maintained and the rooms and pretty well serviced and maintained.I definitely book it again on my next trip to Dallas.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thanks, Nick Patel.

"Great room great service"

User 04/01/2019

Great room and great service. It's located not far from the airport. Lots of restaurants nearby and stores. It was a quiet area. The breakfast needs to be fresher. The service was very good. Bed and pillows were comfortable enough however I just don't sleep well outside of my own bed.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thanks, Nick Patel.

"Pleasant stay"

Odyssey61114558606, Baton Rouge, Louisiana 19/12/2018

I would recommend this motel to the people who are visiting dallas... Rates are affordable, Rooms are very clean as expected and breakfast is very good with cereal,egg patties, waffle, juice and yogurt.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Calm and peaceful stay"

karthiks547, dallas, United States 14/12/2018

Rooms, breakfast, front desk employees, internet, and fitness center and what not..? everything is good in this motel. I recommend to all categories of people like business, family, couples. solo and friends. It is very near to airport and quick way to catch up the downtown.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"My home away from home"

Theron C, Dallas 05/12/2018

Nick and his entire staff are amazing they understand privacy and good breakfast have been making thus the first hotel i on my list when I'm dallas every time its close to downtown right next to the airport and even has Jacuzzi rooms awesome place

"Basic amenities, friendly service"

Russell C, Las Vegas, Nevada 15/11/2018

It's a basic hotel with clean rooms. Beds and pillows could use an update. Exercise room is outdated. Jacuzzi in room barely works. If you need a roof over your head its fine but don't expect anything fancy

"Best Place to stay"

User 22/10/2018

Amazing service. Staff was very friendly. Rooms are Neat and clean. Awesome Breakfast. This location is close DFW airport and Love field just 10-15 minutes drive, Close to CVS & Target. Love this Hotel and I recommend everyone to prefer this location.

"Great stay"

Justin H, Tuttle, Oklahoma 15/10/2018

The staff was really wonderful Nick and Adam made our stay fantastic. The housekeepers were even really pleasant to talk to and friendly. They were able to give us ideas of places to eat and things to do in the area.

"Bad Location, Bad Service"

Wagner M, Spring 15/10/2018

The hotel sits right off the highway, so there is a lot of road noise. The breakfast was terrible- the eggs were in weird cubes and the milk was spoiled. The room smelled of smoke and the bed was hard and uncomfortable. The "fitness center" was pathetic. There were only 4 items- a bike, a treadmill, an elliptical, and a"strength machine," which was rusted and looked like it came out of the 80s. One of the worst Best Westerns I've stayed at.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Nick

"Nice Stay"

alanhopeAR, Hope, Arkansas 29/08/2018

This was my second time to stay at this hotel. The rooms were nice and clean. The only downside was the breakfast. The biscuits were not warm and the eggs were not very good. The second day I made a waffle and it was good.

"Excellent local to Love Field"

674Karen1976, Bonham, Texas 16/08/2018

I stay there on weekly basis while working from Love Field. And I am always provided with a clean quiet room. The Staff is very friendly and helpful. Good breakfast choices provided daily. Excellent location...easy access near Dallas Love Field. I

"Good standard hotel"

PooPeck33, Dallas, Texas 27/07/2018

Although it's not in the best part of a town, this is a clean and standard hotel. Check-in was easy, rooms were very clean and well equipped. Even though the hotel is older, there have been many updates made. Breakfast was simple, but also included hot items.

"Not up to Best Western quality"

t05mith, Dallas, Texas 11/07/2018

Room had an odor. Bed was extremely uncomfortable. It had valleys in it like it was 15 years old. Tiny pillows. Smoke alarm started a low battery chirp at 12:30 in the morning. Clerk came and removed detector, leaving my room without a smoke detector. Price way too high for low quality hotel

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Dear Travis Smith, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Nick G.M. Best Western Northwest Inn

"Great to be back to this hotel loved it a lot. Feeling like I got a second home"

venkatasaivijayv, Baton Rouge, United States 09/07/2018

Only hotel in nearby which I've seen all the required facilities included. Will be coming here every time. Breakfast is good and rooms are very good.... calm and nice atmosphere. Will definitely recommend this hotel to everyone.

"Stop V"

USTWO4251, El Paso, Texas 22/04/2018

Basic hotel, but room was nice; clean and quiet. Good location. Difficult to get to. Close to interstates and Love Field. Many restaurants are close by. Basic breakfast, but not well managed. Gravy for biscuits is like colored water.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future Thank you, Nick.

"Always a pleasant stay"

674Karen1976, Bonham, Texas 15/04/2018

This nice quiet hotel is located near Dallas Love Field. I can Highly recommend it! it provides a Good hot breakfast..has clean modern rooms and a nice pool area. And a Friendly and helpful staff. Easy to access

"Good Enough"

User 26/03/2018

This property was an overall average and good enough for upto a couple of days rest. Breakfast is average but there's a IHOP just down the street and the 3rd Floor has no ice or vending amenities but the sign point down the hall and there's nothing down there but a stairway that leads to the lower floor level which has the ice machine. The bed is not too comfortable but if you like to sleep on a firm spring low budget mattress than this bed is for you.

"No breakfast...poor bedding"

User 03/03/2018

This bestwestern was disappointing. I chose bestwestern so my 4 year old son and I could get some rest and get up to catch some breakfast. The fitted sheet would not stay on the mattress. It was a wrestles sleep. When we got up at 8:30AM, the only thing left for breakfast was a biscuit and some dry/hard scrambled eggs that looked like they had been sitting out for a WHILE.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you Nick


paulhR8269RY, San Francisco, California 08/02/2018

Very clean even tv monitor was in clean box. Staff great, quiet, everything worked. Fresh breakfast. The wifi worked perfectly, coffee was excellent, not a spec of dust. Nice iron for my work shirt, close to airport.

"Good Value, convenient location"

392ralphc, Waco, United States 24/01/2018

This is a moderately priced hotel in near NW Dallas, near Love Field and some great restaurants. Clean, nice rooms, generally quiet. Helpful staff. Breakfast amenity was more than adequate. We had a good stay. Appears to be new or recently updated.

"BIG jacuzzi in room"

Bnrhudsons, Abilene 16/01/2018

My wife and I stayed here after the Best Western Cityplace gave our jacuzzi room to someone else. I called to see if they offered a smoking jacuzzi room, and after telling the owner what had happened at the other place, he knocked $10 off the room for us for the night. Very much appreciated! The hotel is a little bit away from the normal places and restaurants to visit in Dallas, but since we were only interested in the jacuzzi, that didn't bother us. There was a strange smell in the hallway, but the room was clean and had no smell. The bed was comfortable and the hotel was quiet. The breakfast was nothing to write home about, but the owner was very nice and made the stay a good one. We would definitely stay here again, as long as the jacuzzi suite was available.

"Keep Driving"

Mark J, OCEANSIDE, United States 31/12/2017

EVERYTIME I've stayed here an issue. Broken window shades,poor lighting in the rooms to this time NO HEAT. Sad I travel all day and come in from delayed flights and your greeted with a puss poor attitude. Wake up to a stale breakfast and wish you would have driven a hour or less to a different Best Western for a better night sleep. The hard bed made folding my shirts easier.

BestWesternDallas, Manager at Best Western Northwest Inn, responded to this review
Dear Jordan Mark, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We checked the room and the heater is working fine and there is no broken window. Sincerely, Nick G.M. Best Western Northwest Inn

"Repeated Excellent Stay"

chris a, Chicago, Illinois 24/12/2017

Great hotel close to everything, mechanic shop, nice dining restaurant,close to highway, major shopping center, the hotel has free plenty of parking, free continental breakfast, free working wi-fi, clean rooms, comfortable beds, daily house keeping, coin laundry on the site and very professional smiling receptionist, the price for the service well worth, I will repeat this hotel and I highly recommend this place.

"Falls a bit short, but worth it"

Nathan W, san antonio, United States 17/12/2017

The rooms are comfortable and clean. The staff is helpful if asked, but not particularly friendly. The breakfast buffet was adequate. The fitness center was quite good. The neighborhood is a bit dicey as the businesses around the corner have bars on the windows. There are many up-scale restaurants nearby, and the hotel is convenient to Grapevine, Arlington and Dallas.

"Nice Hotel considering location"

sunshin49, Tampa, Florida 14/12/2017

The Cons: Smell of gas in the hallway. However, could not smell in room. Sheets were clean but not crisp - maybe get contour sheets or iron them so they are not so wrinkle. Coffee Pot in bathroom - good thing I don't drink coffee...:) Pros: Room was very clean - clean bathroom Microwave and Fridge was clean Internet worked great Close to airport and restaurants Breakfast was great - good variety even Texas style waffles.

"Convenient location"

938preetams, Denver, Colorado 06/12/2017

This Best Western is well located to DFW airport and downtown by train. It is about 13 minutes to walk to Bachman station from the Inn. Bus stops in front and back of the Inn. There are several fast food restaurants within walking distance, preferably before dark.

"Overnight for the Airport"

Michael P, Waukesha, United States 07/11/2017

This Hotel was a little ride to the airport no shuttle services but for the price when you are stranded at Love Field worked out great $10 ride from the Airport about 5 minutes away no issue catching the flight the next day. Beats the high dollar hotels in the area when all you need is a friendly face and a nice bed.


Nakisha K, Houston, Texas 06/11/2017

The experience at this hotel was average. Nothing intriguing but it was suitable to stay the night. Price was a little steep for a basic room. Overall it was a comfortable stay. Will stay again on an emergency stay or When the price is lesser.

"Surgery for my wife"

Bdakota V, tville, nc 26/10/2017

Stayed at Best Western Northwest Inn, I'm generally a fan of BW. I call it the best deal, you can spend more, but you will not find much nicer. Friendly staff, free above average breakfast, free newspaper, free parking, free WiFi. Feels, looks and smells clean and secure, quiet, decent looking pool. After searching 2 weeks, booked with Best Western (called national number) got best price of any.

"Big bang for small bucks"

Michael B, Denton, United States 21/10/2017

this is an excellent hotel that is very clean with polite, helpful employees and manager. the breakfast is very well prepared and is tasty, a great morning start and treat that wasn't expected. it is well-located to many restaurants and the Texas State Fair. the hotel will be our go-to home for the UT/OU game.

"Awful smell in lobby"

Y739HFmariag, Columbia, Tennessee 17/10/2017

Our stay was alright. Not worth what we paid for though. Will most likely not stay here next time I visit Texas. Really bad smell as soon as you walk into the hotel. Best Westerns are usually great but I guess it depends on who the owner is.

"Excellent Stay"

User 08/10/2017

We had a wonderful time and a pleasant night sleep. Room was clean and A/C was working wonderfully. We would continue to stay here when in town again. We are very happy and glad that our experience was a good one.

"Nothing extraordinary"

Emily D, Amarillo, Texas 07/10/2017

We had to be buzzed in to the front door which can be seen as either more safe or concerning. I saw it as concerning. Staff was friendly but not overly helpful. Hallways smelled like weed! It didn't get into the room, though. The room was okay, wish there was more lighting.

"Housekeeper steals"

Xander5683, Las Cruces, New Mexico 03/10/2017

Make sure to keep your 'do not disturb' sign on your door, and check the room thoroughly before you check out. As soon as housekeeper already went through your room, anything they find, they'll stash it away. You will not get your belongings back and housekeeping will lie about not seeing anything.

"Pleasant Stay"

dinahs151, Los Angeles, California 23/09/2017

This was a nice property, clean, with warm professional staff. Rooms nice , clean, & comfortable with everything needed, frig, microwave, coffee maker& coffee, hair dryer Great TV with enough adequate channels, ironboard builtin, iron need to be replaced rightaway for rm 214, otherwise all good

"Another sub quality Best Western"

Nancy P, Yuba City 07/07/2017

At first we thought this might be an okay, convenient property. Things didn't work out that way. Key cards didn't work. Room was fairly clean but adult items were found under the bed and the spread had stains on it. Breakfast items were limited and unappetizing.

BestWesternHotels, Corporate at Best Western Northwest Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts


699venun, Dallas, Texas 30/06/2017

Food quality and service is good. The overall standard of the motel and exceptional service fro the staff was excellent. I will certainly be staying here again. Very reasonably price. This was my second stay at this particular location and it was quite comfortable.

"Place to stay in comfort zone"

karthiks547, dallas, United States 27/06/2017

Would recommend to all my friends. Breakfast, Wifi, Pool, Inner lobbies, Rooms and gym are excellent and front desk guys are showing good hospitality. Calm and quiet environment. Rooms are ravishing and laundry was good.

"Don't knock it till you try it!"

G6223DBoscarr, El Paso, United States 25/06/2017

This hotel is extremely clean and the staff is very friendly. Not only that, they help you find your way around town, answer any questions you might have and if you need "extras" in your room, they will happily provide you with any "extras" you might need. We totally recommend it!

"Excellent service"

mittakolab, Detroit, Michigan 10/06/2017

Very nice staff. And service is good. The room is clean and spacious. The restroom are clean. Good breakfast. Good internet. I would like to stay in future travel stays. .and there is a pool which is clean.


Wayne F, Midland, United States 30/05/2017

This hotel on Northwest Highway in Dallas, is my favorite place to stay in Dallas...and I have exclusively stayed there when in Dallas for the past several years. Manager and staff are extremely helpful and accommodating. The location is convenient, not only to where my activities are, but is close to Love field, plenty of places to eat, and also near major thoroughfares. The rooms are very comfortable, well furnished, and the wifi is reliably fast. I can't say enough good things.

"Had a nice and pleasant stay which is a true sample of excellent hospitality"

venkatasaivijayv, Baton Rouge, United States 27/05/2017

Initially I read reviews about this motel and I though that I got wrong one, but after getting into this motel I was spell bound it is simple and beautiful and all reviews that I've read about this motel just brushed off from my mind. When ever I come to Dallas, I will book this motel only. Checkin and Checkouts are as simple as it, employees are more customer friendly, I got a room on first floor and I din't say anything, after going to room they called me and asked is everything alright about the room? and I said yes it was good but can I have it on third floor and they immediately did that, I don't like a room on first floor.

"We were very happy"

patti r, Bella Vista, Arkansas 22/05/2017

Had 2 rooms and both were very good. Clean and comfortable. All staff members very nice. Shower was fantastic! Breakfast was very good too. Location was good for us and especially liked the drive in to hotel. Kind of round about way to get to hotel but that felt safe to us! We were very happy and would absolutely stay here again!

"Business trip"

938preetams, Denver, Colorado 21/05/2017

Convenient location to Bachman station. To DFW and downtown Dallas with just 12 minutes walk. Sidewalks missing and some places remain under construction resulting in a problem for pulling luggage particularly when it is raining.

"I can deal"

550marcusj, Dallas 21/04/2017

Rooms were clean but dated. Bathrooms were clean and well stocked, needs new mattresses, but staff was friendly.. kind of out of the way, but was a nice little get away, was able to get a room with a hot tub for 110. That's pretty good, Andrea they offer smoking

"Great stay"

163rodneym, Houston, Texas 14/04/2017

Great comfortable and clean place to stay,I have been staying at this hotel for the last few years while working in Dallas.Nick and his staff always do whatever is necessary to make every stay as comfortable as possible. Even when working in Fort Worth I will drive back to Dallas to stay here.


User 06/04/2017

Impressed. Exceeded my expectations. Shocked at the negative reviews. I can't wait to go back! I went on the trip for business and I stayed for 3 nights. The service at the counter was friendly and genuine. The food was fantastic. Everything was clean. Even the housekeeping was genuinely nice. So happy to be able to leave a great review!

"Not so great"

Nikki H, Ardmore, Oklahoma 24/03/2017

It's ok for an night to sleep and showering and then get back on the road. The room was semi clean - vacuumed, dusted but head board on bed had hand prints and smears all over it. The remote for the tv was gross.

"Not Family Safe"

Q1474UBvanessas, Midland, Michigan 13/03/2017

Terrible you are better off staying anywhere else if you have kids. I used points to save money and I would have rather wasted the money and stayed somewhere. It is no kid friendly or kid safe. I didn't realize it was down the road from Las Colinas that is a way better area and still close to everything. Stay in that are not here

"Clean, new carpet and appliances, great value for the price"

rt-edison, Edison, New Jersey 11/03/2017

Clean, new carpet and appliances, great value for the price! Also, great location within 1 or 2 miles of lots of restaurants. Helpful staff. Internet signal was strong. Lots of parking. Near hi ways for easy access.

"The check in was pleasant.Love the fact that you have rooms that you can smoke."

User 09/03/2017

Everything was good. The breakfast on the other hand was horrible. Also you can not take the breakfast back to your hotel room which was not cool. Every other Best western I have always had breakfast in my hotel room. The clerk allowed it because my husband told him that his wife just got out of the hospital.

"Won't stay again"

User 15/11/2016

The rooms met the basic clean standard. The location is close to airport and at the time hard to travel to due construction plus access is limited because of permanent right of way structures. The breakfast was one of the worst. That makes for a terrible start in the morning. The coffee was bad, too. I stay at best westerns often.

"They have "smoking rooms" available."

X4657ETcharlesh, Texas 10/11/2016

First stay in this hotel. Found this Best Western because they have "smoking" rooms available. Nice, clean place. Friendly staff. Reasonable rates. Convenient location. We had a Jacuzzi in our room! Standard amenities. Restaurants near-by. Continental breakfast buffet available in the morning. Coffee maker in the room. Flat screen TV with satellite channels. Refrigerator in room. We'll be back.

"Worst Hotel I've stayed at for years!"

Olly13538, Los Angeles, California 27/10/2016

Went to check in and the two staff were very unfriendly. The hotel is in serious need of a makeover. Floors were very dirty. I got into the lift and there was rubbish all over the floor in lift which was still there the next morning. The room was spacious and beds were comfortable but outdated. Rooms did have fridge and microwave. Internet was poor

"Clean room , great service, great price"

Stacy J, Henderson, Texas 26/10/2016

The room was clean, it was big - for the money , king size bed, , the staff was extra helpful, For the price I paid and the location , size of room, It would be hard to beat this deal. If you are a seasoned traveler you know this is not 5 star and the bed it not probably as comfortable as your home bed and the pillows arent either so if you travel a lot you probably bring your own pillows right ? the room had a king sized bed, couch, flat screen tv, desk, full size bathroom, everything was super clean, not one complaint. joined their best western club and paid about 80 total with taxes for the night during the week. The break fast was free, it wasnt IHOP but it wasnt bad if you are on a budget and most of us are and what is important is clean then this place is extra clean or at least my room was that day. and the room was bigger than most at this price I would stay here again for sure

"Dallas overnight"

GrammieMou, Denver, Colorado 20/10/2016

This was my 2nd stay at this location while traveling alone (65+ grandmother) to visit area family and I picked this location because I felt extremely safe & comfortable the first time I stayed here. Its location is easily accessible to a couple of major highways and less than 2.5 miles from Dallas Love Field and yet the interior had no traffic noises to disturb my stay. My room was extremely comfortable, clean, neat and provided great amenities, frig/micowave, coffer maker, hair dryer, iron & ironing board and television with excellent channel selections. Areas outside of the room were also very clean and very updated and very attractively decorated which made me feel very pleased with my choice to stay at this location. The office center had available a printer for printing any needed driving directions, boarding passes, etc.

"Great Home Like Hotel"

chris a, Chicago, Illinois 08/10/2016

This is a very friendly home like hotel to me,I keep coming back to this place each year at least for 5 to 10 nights,parking is very easy and free,so the free wi fi and the breakfast, it does everything to me,it is at very good location right off the highway all the restaurants and shops are close by,there are plenty of option such as tire services,mechanics,restaurants gas stations etc very close by I will repeat again

"Convenience Near UT Southwestern Hospitals"

BeenThere2222, San Antonio, Texas 01/10/2016

Management and staff very friendly and welcoming. Best Western Northwest Inn is a EASY drive to most major hospitals in the Dallas, Tx area. About a 4 mile drive straight down Harry Hines Blvd. Very important when your main objective is to be close to UT Southwestern, Parkland or Cook's Children's hospitals. Prices are very reasonable! Staff was always available to you at the front desk all hours of the day and night. The hotel currently is updating completely to NEW furniture while during our stay. But this didn't prove to be a issue during my stay there. The pool are was very clean and beautiful. A full excretes gym is available to any who wish to work out during their stay. Breakfast is available at 6:00am and we found it to be filling and convenient before we drove to hospital daily.

"worst stay ever"

Mary D, San Diego, United States 27/09/2016

dirty room, out of date decor, hot food is cold, toilet leaking, outlet broken with wires and meta hanging loose, beds hard and uncomfortable. wouldnt recommend staying at all. save your time and money and go somewhere else.

"Home visit"

User 22/09/2016

Enjoy our stay at the best western, great services, very clean room, great breakfast only thing they needed was more washing machines and dryers. Thank you very much, looking forward to staying here again soon!

"Not a pleasant stay"

Dominic V, Durango, Colorado 28/08/2016

I cashed in BW points to stay here and if I had paid I would've been more upset. The staff was unprofessional and not very friendly at check in. The parking lot was not crowded and well lit. The lobby was clean but you can tell there was some remodeling happening. The room was not what I would expect from a best western. It had an odd smell. Coach was damaged. Desk and tv stand had chips, bed was not the best quality in the way it was made and the mattress comfort level. The bathroom was not bad but the shower was gross. The tub bottom was stained and there was soap chunks left in the soap tray. I was not happy with my stay.

"Fine staying"

moniceguyen, Orlando, Florida 13/07/2016

We were happy and fine, staffs were helpful with all questions and being friendly. Room was cleaned daily and neatly. They do have clean laundry room. Lotion is in between the airport and downtown for your conveniences.


User 12/07/2016

The staff was fantastic here but that's about as far as it goes. Our room was over 80 degrees when we walked in to it. The a/c was already on, so we went down the street to Jimmy John's and figured we would ask to move if it didn't cool off any. It did enough that we just stayed. Then we took the kids swimming. I shouldn't have gone under in my goggles. There was tons of hair, bugs, leaves, etc. in there. I know pools get dirty but this one seemed extreme. When I went down the next morning to print boarding passes the printer didn't work. Not a pleasant experience the night before a flight. The hotel is very close to Love Field but it's not worth the cheap price and proximity.

"Worst Stay by far!"

TigerlillyBlossom, Schertz, Texas 06/07/2016

I thank you for your response to my review of your property. I would like to inform you that I did not make these reviews lightly. I did want to let you know that I have been to many Best Western Properties over the years. I have also tried to explain to the Manager on duty that there were issues. I do not know if that was yourself or someone else. I checked into my room and filling the hallway was the thick odor of marijuana smoke. Since I arrived early I wanted to wait it out thinking when I called down to report it that it wouldn't be a further problem. Through out the stay and even in the morning of check out I could still smell it. It had not been properly handled. I also found in my mini-fridge in my room old food and a dirty freezer with frozen molded packets. This is below the Best Western standards. My room did have 2 beds as requested. However bed "A" closer to the bathroom did not have a fitted sheet it was only covered with a plain sheet and blanket then the duvet. I found it difficult to get a goods night rest on the sheets as they were pillsy. The air conditioning was terrible it had only 2 settings: cold or humid... my room was so terrible with humidity. I am concerned that they are not being serviced regularly. This should be something that you add to your preventive maintenance logs. I then dealt with the fact that the manager could not recommend any vegetarian restaurants though he said he was also a vegetarian. In fact when i asked for information about a local good restaurant I was told " just down the way there are some different places to eat" however this did not answer my question.. I just wanted to know where I could be recommended. In the morning my husband called me into the bathroom to show me the bathtub with a filthy soap scum ring. hairs in the shower and on the walls. When I went to use a Kleenex there was none in the holder. I was so disappointed that I said lets just drive all the way back to San Antonio. When we were going to stop and speak to the front desk rep in the morning. My children went to begin breakfast without me while I checked out. However your desk clerk was more concerned with his phone call. He looked at me and continued to talk on his phone.. so I waited... and waited until he pulled the cell phone from his head and asked what he can do..) I told him its OK I can wait ....(it must obviously be important if he is more concerned with that... he just held it at his side' .. never hanging up the phone. I then informed him I had issues with my room as was going to explain them.. he just said "I am sorry" I told him the manager can call me if he would like to discuss with me the problems since he wasn't interested right then. I then went to have my breakfast. Sub-par! everything was empty. gravy on the counters, nothing in the bins was filled. No fresh fruit in sight... the juice was water since the machine seemed to not be pumping correctly. My children ate what they could scrounge from the kitchen ... I informed the front desk clerk it was all empty. He talked on the phone and walked to the kitchen and never came out with more then one hand could carry. He obviously was on an important call ... This is so far below any Best Western Standards... I told all my colleagues that of the hotels in Dallas to stay somewhere else. Since it has been 2 weeks I am think believe your management had no concern with my stay and therefore I wrote this lengthily email. I will now be listing this on TripAdvisor.

"Untrustable Staff"

User 06/07/2016

Over the phone I was advised there were plenty of rooms and to come in. I get there and the clerk states there were no available rooms, so my wife came in and showed where she had spoke to someone ten minutes prior to our arrival and was told to come in. All the sudden a room is available. I had to pay a cash $50 deposit, I asked for proof that I paid it and would receive my money back at check out. He then refused to give me proof. The A.C did not work. It smells like a bar even in nonsmoking rooms. The shower looked as if it had never been scrubbed down. The beds are so uncomfortable I ended up sleeping in a chair at the table.

"The Place to Stay"

Dudley P, Elgin, United States 29/06/2016

Excellent hotel, safe, secure and clean with friendly staff! Location is out of way of heavy traffic, plenty of various places to eat in the local area. Easy access to highway for travel back into downtown Dallas.

"Won't stay here again!"

Nanagoat01, Sonora, Texas 27/06/2016

The location was close to Dallas Love Field and the price for a night was reasonable, which is why we chose it. After a really long day of travel, we get there to check in. There is another guest at the front desk ranting and raving about everything. His language left A LOT to be desired. I wish that the manager on duty would have handled him differently, asked him to calm down and watch his language in mixed company, or better yet......escorted him to his room and helped him gather his belongings and excort him out. I can't imagine needing the business that bad that you would put up with the treatment he was dishing out. We went down the next morning, the breakfast area was full of people (different ones from the night before) pretty much talking the same way.

"Very good stay"

Alan J, Orland 08/06/2016

The staff was very pleasant and helpful. Room was neat and clean. Older hotel but, they are sprucing things up. Prices are very reasonable compared to other hotels in the area. Also, it is close to many GREAT restaurants. The bed was very comfortable which is a big plus for someone with a bad back. We would stay here again. "AJ" & Jaye

"Great Room...the third time around"

User 05/06/2016

I had a great time staying at this hotel...after checking out three rooms and picking the best one. The first room had a window issue (window couldn't close). The second room had a heater problem. The third one was just right. This didn't bother me as no one reported it to them. Great breakfast and fantastic pool!

"No place I'd rather stay in Dallas"

Wayne F, Midland, United States 31/05/2016

This is the place I book for all of my Dallas, Texas, trips... Convenient location with restaurants, shopping, services, and recreation very near. Also, the staff knows I'm there to assist in events for charity and they go out of their way to accommodate during my stays. I have been staying at this particular motel since 2011, & wouldn't want to stay anywhere else.

"Comfortable -"

Linda S, Tulsa, Oklahoma 19/05/2016

not as updated as some ot the BW I've stayed in. The bedding was older and a/c in my face all night. I would have thought they would turn the A/C on before I got there. My room was hot and stuffy. The Jacuzzi tub is why I chose the room. It was pleasant. The staff at the desk was really nice.

"Nice stay on a weekend"

Michael P, Port Bolivar, United States 16/05/2016

Was a good choice for a weekend stay for business in north west Dallas Texas. Was what I needed without being too much or too later. Location was great services nice and in a convenient area for food and entertainment

"Low end for a Best Western"

ListoMan, Texas 15/05/2016

Stayed here because it was not far from Love Field for an overnight layover. The decor was drab and worn out. Location was a little hard to get to off NW highway. The Motel 6 across the highway seemed to be easier to get to. Breakfast was juice, coffee , reheated egg patties, sausage patties , toast, and a very nice Waffle maker. Not high cuisine but saved me having to find a breakfast place. Definitely not up to usual Best Western standards, I'm surprised that they are able to stay affiliated with the BW franchise.

"Excellent Hotel"

Octavio R, San Antonio, Texas 18/04/2016

Great service and excellent conditions. Front desk was very helpful and it was very fast to check in. The only issue was not having hot water to shower the morning of checkout, but service and room condition was excellent.

"Overall Good Experience"

George D, Corpus Christi, Texas 10/04/2016

The hotel was clean. Staff were courteous and helpful. The one downside was the free continental breakfast -- eggs and sausage were cold and had been sitting on the buffet for a while; and, limited selection of other foods. I would stay again because the location is great for my purposes.

"Great Hospitality---Very Pleased"

stz161, Pittsburgh, Pennsylvania 05/04/2016

The hotel staff was very friendly and willing to help. Every encounter with the staff from the desk to the housekeepers proved to be a friendly experience. Friendly greetings and a clean facility was only a small part of this experience. The only negative I can mention is that the facility could use some improved outside signage. From the road, it is not clear where to turn in from the highway, and once you turn, you have no idea exactly how to get the the front door. This same perception was expressed repeatedly by taxi/uber drivers that we used to get around.


sandybrown1, Oklahoma City, Oklahoma 05/04/2016

The hotel was off the highway but had to do several turnarounds to get there, Great restaurants nearby. Room 117, the shower did not work. Room was clean and non-smoking but it still smelled like smoke. If you are a smoker, this is the best hotel for you! Breakfast was lacking and I had to ask the guy who worked the front desk and cooked breakfast to cook more and it was just 8:30 am.

"Needs Help"

Sondra B, Carlsbad, United States 01/04/2016

Not the usual Best Western quality. The welcome at check-in was missing, the odor in the hallways was obnoxious. The roll- away bed and a TV were in the hallway the entire time we were there. This is not a location that we will return to.

"Appears to have been recently refurbished"

gdlgal, Pekanbaru, Indonesia 21/03/2016

My room was clean, everything was in working order and all of the room appointments appeared to be relatively new. The staff at the desk were discrete by not announcing my room number, and I appreciate the Thank you bag containing a bottle of water, a Coke and a bag of Planter's peanuts. If you are looking for a luxury hotel.....keep looking. If you are looking for a nice, clean, very reasonably priced place to spend the night, this is a good one.


kyle011, Tyler, Texas 20/03/2016

Marijuana smoke filled the halls. Room was clean but bedspread had cigarette burns. Free breakfast was terrible. Will not stay there again. Staff were friendly but the room was way over priced and hotel was in a bad area of Dallas.

"Went for a small vacation; was great!"

hannahfaye1995, Benton, Arkansas 07/03/2016

We (My friend and I) went to the Best Western Northwest Inn in Dallas Texas and it was great. We arrived upon 10:30 pm and they made the checkin process as simple as possible which we loved due to long travel time. We went in and out all night and day and they never bugged us about it. As we wanted a non smoking room but are smokers. Whether it was 1 am or 1 pm they were super friendly and accommodating. We stayed 4 nights and was there for 5 days. Our last day, we asked the front desk for a late checkout and they were super helpful and extended it for what we asked for which was noon and even told us that we could have until 1pm if need be. Super great people that work there.

"Elevator was not functioning!"

Tabatha G, San Antonio, United States 22/02/2016

Hotel nice but I was not advised that the elevator did not work! I was attempting to go up to my room and noticed the out of service sign. When I asked the front desk why he failed to mention it his response was I forgot.

"Needs to be updated"

Carolinsf, San Francisco, California 17/02/2016

Room clean, adequate, but sofa very uncomfortable and old. Bed very soft. Owners do not appear to pay enough attention to cleanliness in the breakfast room and other places. Strong odor of cigarette smoke near the lobby. Outdoor trash can overflowing with garbage.

"Very nice"

Jerry C, Buda, United States 07/02/2016

The facility was very nice, everything looked new. We had a 1st fool room access was very good. The room was a regular room, it seam to be an extra large room. The full breakfast had every thing I wanted the waffle came out perfect as well.

"Great Customer Service"

User 28/01/2016

Rooms are great but the way they treat you is even better. Fast, friendly, customer service!! Clean rooms, clean motel. Would definitely recommend to a friend. We stay their very ofter and have always recv'd the best customer care.


blitzkraig, Kansas 25/01/2016

I was pleasantly surprised with the cleanliness of our room and the hotel in general. I had read a couple of unfavorable reviews about the surrounding area prior to booking. This was unfair. There was nothing to be concerned about at all. The surrounding area is good, with several other hotels in the area. Easy access off of Northwest hwy and a very short distance from I35E. The staff was friendly and helpful. I'm still impressed with the cleaning crew. I will definitely try to stay here next time I'm in Dallas.


Carl V, Houston, United States 11/01/2016

A modest hotel with much to be modest about. Good value for the price, but nothing to inspire you to poetry. Expect traffic nightmare if you are headed downtown. Plenty of good restaurant choices within about half a mile.

"Clean Hotel"

Mayeyes66, Delmar, Delaware 17/12/2015

We were delayed overnight at Dallas Love Airport. The accommodations were nice. The staff assisted us with obtaining transportation back to airport a few hours after our arrival. We only stayed a few hours but the hotel and staff were accommodating.


Constance Ann P, amarillo, United States 15/12/2015

Great place to stay. Room and bed was comfortable. Easy access to any place I needed to go. Friendly staff. I did have to wait a bit for check-in,there wasn't anyone behind the counter. I coughed so to get their attention. But the stay was great!

"suckered by inhanced and self proclaimed statements"

Doug S, Lewiston, Maine 02/12/2015

will not ever use this Best Western again... The corporate QA needs to go and see for them selves... Location is bad not near any local retail, closest entertainment if you want to call it so, is a men's club.... The local food delivery service was fast and reasonably affordable. My king was an enjoined room where my neighbors had children bouncing off the door at 2:30 AM.. They returned to their room after 12AM and were up and loud till three. I finally called their room thy didn't answer but they got quite. (room 109) maybe more people were in the room then registered for???


Wayne F, Midland, United States 30/11/2015

I would stay at this hotel every time I am in Dallas, because the rooms are the absolute best. The microwave and refrigerator are wonderful to have available. The staff and management are very helpful and accommodating. I stay here several times annually and have done so for a number of years. I wouldn't stay anywhere else in Dallas.

"Just a hotel"

User 26/11/2015

Good location (if you have a car) close to Love Field Airport ando about 15 minutes from downtown Dallas and DFW. The room was big, altough a little old. The receptionist basically didn't interact a lot. The breakfast only is the basic american one.

"Do not stay at this hotel"

Benjamin N, Fairbanks, United States 22/11/2015

The wifi does not work anywhere and don't be fooled by the computers and the printer in the lobby, they don't work either. The staff did not seem to care that none of these things worked and made no attempt to fix them.

"one night stay report"

saif2947, Mississauga, Canada 19/11/2015

There was strong smell in the lobby. not sure if there was construction are smells like old order. i almost wanted to walk out same time but it was kind a late to book and look for something. Staff was good no issues. i was in my room less than 10 minutes.

"Surprisingly contrary to several previous reviews.."

User 09/11/2015

A good stay was had here. The property does look a bit dated and unkempt from the outside but the facility seems to be just fine and in a good location. We had an issue with the Wifi and the front desk staff took care of it in a flash.. A+! Also the weight cable machine had an issue with a broken bar and the manager (who was there on a weekend.. Another A+) did way more than the usual 'We'll take care of it right away' and assign it to someone on Monday, he did his best to take care of it himself right away and assured me a working part was on order. Breakfast was always right on time with more than enough delicious variety though some hot items did seem over-microwaved. Most importantly, the room was very clean and when we saw housekeeping in the halls they were are so friendly. This place is good value and I'd stay again.


Justin S, Hereford, Texas 06/11/2015

What shame! Great location, nice facility but kind of nasty. Nasty odors in elevator, halls, and especially the room. The stains on the comforters along with the smell gives the impression that you really don't want to touch anything. Bathroom was nice and clean just as you would expect from a Best Western. At 8:30 am the breakfast area was a mess, had the place to myself and not a clean table to found. I will not be a return customer to this location.

"my repeat stay with Best western"

User 29/10/2015

very satisfied. room clean and bed comfortable. Staff friendly. quiet had a good night. Did not eat breakfast. Left early for work. Good location. Always stay in this hotel when around this location. Luv Best western hotel!

"front desk employees are very helpful"

User 24/10/2015

nice place to stay, good hospitality, nice breakfast, front desk employees are very helpful they fixed the bathroom immediately, price is very affordable when compared to other motels around this area.

"A perfect pitstop"

Richard C, Merrick, United States 23/10/2015

My stay at this hotel is usually no more than 3 nights but the service and rooms are always consistently Excellent!! I stay here every other month and will continue to do so! I will encourage anyone looking for a GREAT economical alternative to over priced rooms, should seriously put this hotel on the top of there list. My employees request I book with this hotel anytime we are in the Dallas area.

"Horrible Customer Service"

lulupew, Centerton, Arkansas 20/10/2015

The front desk staff need a lesson in customer service. We reported our toilet leaking on the first night and asked to switch rooms. We were told they couldn't do anything about it till the next day...they couldn't even bring us towels to soak up the standing water on the bathroom floor (even though the family that runs the place were staying directly across the hall from us). My husband went down to get towels and there was another staff member hanging out in the lobby. The following day, they never did check on the issue, so my husband went down to the front desk (approximately 14 hours after we had first reported it) and asked again to switch rooms...the clerk came upstairs to check the leak, left the room for a few minutes, and brought back a bowl to catch the water. That was it. He didn't even apologize for the inconvenience! We definitely will not be back.

"Not the Best Western Im used to."

Doug J, Tulsa, Oklahoma 18/10/2015

To begin with, the rooms are good as usual that Ive come to expect from Best Western hotels. That's where it ends. The staff appears to be a family operation, and need a lesson on "customer service" skills. They don't greet you or say a thing as you walk in or past them. The lobby is very limited and plane, with no lounging or relaxing areas. And the so called "hot breakfast" is a joke for Best Western standards. I should have taken a photo to post. And one last thing. Family operated or not, they should at least hire someone that can speak clear understandable English to work at the front desk. They are from India, which I have no problem with since my wife is also from there. But they are hard to understand, and even I have to have them constantly repeat what they say. And they need to operate there Hotel like it is in America, not India. (Yes I've been there). As for location, this is not there fault, but if you haven't been to Dallas, this is not the better location in the city to be around.

"Graet place to stay"

Bill T, Columbia, Missouri 17/10/2015

Got to motel early and was not a problem. Very nice room, internet worked great. The staff was very friendly and helpful. Very generous at check in with goodies. Nice quit motel great location close to Love field and food and beverage places. First time here and will be back when in area.

"No idea how to run a hotel"

User 14/10/2015

It appears to be a family run business but they appear to have no hotel experience. They were nice enough people but whenever we asked a question the answer was huh? The rooms were very average but don't expect a lot for what we paid. We asked them to order a cab to the airport for us for the next morning & they looked at us strangely before saying yes. The next morning we were told by a different family member that no can booked so we rang ourselves & 2 turned up. Would not stay again

"Bare Minimum"

User 06/10/2015

Good rate, but would not recommend for a family stay. King bed had no fitted mattress sheet, but rather a cover sheet. Found black hairs under the mattress sheet. Where you would find travel info/tourist info, there are placards for all the men's clubs in the area. Front desk workers not very friendly.

"Thank you"

Thomas Jr C, DEFIANCE, United States 22/09/2015

Enjoyed my stay . Very quite and peaceful place to stay .Close to reasturants and shopping areas . Hotel overall was excellent . I will stay here again when im back in town on buisness or pleasure . Tank you for a very clean and maintained place to stay .

"Good value and great service"

Dick J, McPherson, Kansas 19/09/2015

Great location off of 35E and the route12 loop. Close to the Love airport, but quiet. Clean rooms with friendly and helpful staff. Stayed 3 days visiting family and sightseeing in Dallas. Good variety for breakfast.

"Good Value but still needs improvement"

User 15/09/2015

The Breakfast only had toast, a few muffins, and no eggs, biscuits, nor sausage two days in a row. Also there was no milk left for cereal on the second day and the first day the milk was left out in a container with warm milk. So I had to go some where else for breakfast. Also the people at front desk during my stay were not very helpful at all besides the person who checked me in who was somewhat helpful. The reason for that there english was a little foggy and they couldn't understand my questions very well. Also they need to make it easier for people to know how to drive into the hotel because both my uber drivers had to turn around just to get to where they could drop me off. The hotel Room though did had reasonable value and was clean so I have no complaints with the room it had more to do with the staff I had dealt with.

"Lacks Quality"

User 15/09/2015

I wouldn't return, it was definitely not what I expected and I was uncomfortable. I don't recommend it. It wasn't clean, it seemed cheap and the amenities were not good. I don't think it was worth what I paid for.

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