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Best Western Hotel Port Columbus, Columbus

4.0/5  - basé sur 438 notations.
1450 Airpointe Drive, 43219-1501, Columbus, United States - Voir l'itinéraire

Choisissez cet hôtel abordable de Columbus et profitez de ses nombreux équipements et d'un personnel serviable. Idéalement situé près d'Easton Towne Center, le centre d'expositions de l'Ohio et l'Arena District. Le Best Western Port Columbus est situé à proximité de l'aéroport international de Columbus. Vous êtes sûr de profiter d'un séjour efficace grâce aux nombreux sièges sociaux à proximité. Ohio Transmission, Fed-Ex®, Trane®, L Brands, JP Morgan Chase Bank, Alliance Data®, Ross Labs et bien plus encore se trouvent à quelques minutes seulement de l'hôtel. Avec l'aéroport international de Port Columbus à seulement 5 kilomètres, vous pourrez aller et venir en toute facilité. Pour ceux qui souhaitent rendre visite aux étudiants et professeurs de la région, l'université Ohio Dominican, l'université d'État de l'Ohio, l'université Capital et l'université d'État de Columbus sont toutes à moins de 24 kilomètres. À proximité de l'hôtel se trouvent également plusieurs hôpitaux de la région, notamment l'OSU, MT. L'hôpital des vétérans, Carmel and Chalmers P. Wylie VA Ambulatory Care CenterEnvie de sortir et d'explorer la région ? Le centre-ville d'Easton, le centre scientifique COSI, l'Ohio Theatre, et le zoo et l'aquarium de Columbus se trouvent tous à proximité de cet hôtel de Columbus. Les passionnés de sport pourront visiter le Nationwide® Arena, le centre Schottenstein®, le stade Columbus Crew et le stade Ohio. Si vous êtes en ville pour assister à la Foire de l'État de l'Ohio, celle-ci se tient à seulement kilomètres. Le centre-ville de Columbus est à seulement 10 kilomètres. Vous pourrez également accéder facilement au centre de congrès de Columbus. Vous vous sentirez comme chez vous dans cet hôtel de Columbus, Ohio. Les chambres immaculées et agréablement aménagées disposent toutes de télévision câblée, accès gratuit à Internet haut débit, cafetière servant une tasse de café, four à micro-ondes, réfrigérateur bureau et bien plus encore. Commencez bien la journée par un petit déjeuner chaud et gratuit. Détendez-vous et jouez après une journée de tourisme ou de travail grâce à la piscine intérieure. Profitez du confort offert par l'accès au centre d'affaires, à l'aire d'entraînement 24 heures sur 24, aux salles de réunion et au parking gratuit. L'hôtel exigera une pénalité de 250 USD si vous fumez dans une chambre non fumeur.

Best Western

Hotel Port Columbus

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 433 voyageurs
Note attribuée
Excellent
187
Très bon
125
Moyen
64
Médiocre
34
Horrible
23
CONSULTEZ LES AVIS POUR
En couple En couple
92
En famille En famille
134
Escapade entre amis Escapade entre amis
39
Professionnel Professionnel
112
Voyage solo Voyage solo
44
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Awesome morning service"

1
04/10/2018

Had a wonderful stay. Checked in late in the evening and had to check out for an extremely early flight. John at the front desk brought us up extra room coffee and made us breakfast, hours before it was suppose to be out. To help occomodate our travels. Went above and beyond. Thank you.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback! Unfortunately you gave us all 1's which represents a negative experience. I hope that should you return to Columbus that you will give us another opportunity to serve you!

"Columbus, Ohio"

5
24/09/2018

Awesome experience clean rooms and excellent customer service. Front desk very professional and excellent housekeeping services. I would highly recommend this hotel to anyone that will be visiting the Columbus Ohio area.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Wow! Thank you for the wonderful feedback about your stay at the Best Western Port Columbus! We truly appreciate your comments about our hotel and team members! I also want to thank you for your recommendations to your friends and family! We hope that your travels bring you back to Columbus and our hotel.

"Convenient to airport, clean and quiet."

5
20/09/2018

Staff was friendly and efficient. GM Elizabeth was a delight. Room was clean and spacious and very quiet. Breakfast was better than expected, totally adequate to start the day. Nearby fast food joints would be handy for some.

Airpointe, Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about your stay at the Best Western Port Columbus! I'm so glad that you enjoyed our breakfast and found our sleeping rooms to be clean and quiet. We hope that should you return to Columbus, that you will choose to stay with us again!

"Military Reunion at The Best Western Port Columbus"

3
19/09/2018

It took quite a bit of time to set up the logistics as it does for any reunion. The photos on the website were outdated and there were changes when we arrived. The hotel was clean. The parking is limited and there is no room for larger vehicles, Motor homes Campers and if you are chartering a coach for your event, It has to park out in the street and you must walk out to it. The hot tub is no longer there and the pool is very nice. The general appearance is clean and tidy, The rooms were on the small side but fine for two to 4 people to just sleep.The bathrooms are very tight and you have to move around to open and close the door. The commodes are low to the ground. The shower is ample but slippery when soap is on the bottom. The Meeting room was ample for up to 30 people. The staff is used to wandering through and has to be instructed not to do so if you want to keep it locked. The ice machines can not handle keeping small trays of soft drinks cold and we were asked NOT to use the ice because other people needed it and we had to purchase 22 pound bags at the service station across the way the second and third day there, The morning breakfast was cold three of four mornings. A basic folded egg omlet with American cheese Seasoned waffle fries each day and turkey sausages. One day they substituted german sausage pieces for turkey sausae, The OJ had enough pulp to choke you. The last morning of our reunion was Sunday and they made sausage gravy and biscuits which were awesome... The Front desk clerks are personable, Warm Friendly and Helpful. There is no night serviceman at the hotel if a problem arises.You have to wait until morning for repairs. The rates from the hotel management are way to high for what they have to offer I strongly advise you to search out acceptable rates on the online travel sites which are at least 30 dollars cheaper per night. Our guests could have saved a bundle. All in all we had a good time because we have been having reunions for the past 20 years and can make it work no matter what the situation. This has been honestly the first hotel that We stayed at that we go more expensive rates for our group than anyone savvy enough to use the Online sites to make reservations....

Airpointe, Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your stay. I want to apologize that you were disappointed with the size of our sleeping rooms and the parking lot. We attempted to accommodate as many as your requests as possible including complimentary meeting room rental, but I apologize that were not able to accommodate all of your needs. We vary our breakfast on a daily basis and offer different types of eggs, meats and potatoes on a rotating basis. We wish your group the best for the future.

"Great place"

5
10/09/2018

Love how convient it was to shopping , restaurants and The Ohio State Stadium. Everyone from front desk to housekeeping were pleasant and helpful. And loved the different options offered for breakfast especially the waffles.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about the Best Western Port Columbus. The hotel is conveniently located near many of the major destinations in Columbus, including Ohio State University. Thank you for letting us know that you enjoyed our many breakfast options and found our staff to be helpful. We hope that should you return to Columbus, that you will choose to stay with us again!

"Nice hotel, not so nice location. Unlikely I will stay here again."

3
02/09/2018

Clean, staff had attitude though and were so-so friendly, floors are rather thin, gas and McDonalds near by. No decent food nearby, Wi-Fi 34-130 but mostly 34. Two printers and comps but only one worked and that one was occupied by staffs kids and relatives all night. Could not print my boarding pass due to staff kids using the comp. My Aug 2018 Sunday rate was good though $84 for the hotel and $15 for the Gov. The airport is Very easy to get to from here but it's unlikely I will stay here again. Will get a lot further away from the airport next time.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your stay. The hotel offers a shuttle to Easton Towne Center where there are over 50 restaurants and shopping available.. I apologize that you were unable to print your boarding pass, you should have said something to the front desk and we would have been happy to print it for you. We don't allow our employees kids and relatives to be in the hotel, it may have been other guest's kids using the computers. Again, I apologize that you were disappointed with the hotel's location.

"Amazing Staff with Attention to Detail"

5
24/08/2018

The rooms are nice with all the extras you would like, coffee, fridge, microwave, free breakfast, free shuttle to and from anywhere within 5 miles, etc.. Where this hotel really excels is with their staff. All staff, [housekeepers, front desk, shuttle drivers] where friendly and polite .Shout out to Beth, Amonte and especially Charles, who are just down to earth nice people. You exceeded our expectations...... big fans of Best Western Port Columbus!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Wow! Thank you for taking the time to give the Best Western Port Columbus such a wonderful review! I truly appreciate your kind words about our staff and the amenities that we offer. I hope that you will choose to stay with us again should you return to Columbus, Ohio!

"close to everything"

4
20/08/2018

The hotel was undergoing renovations, but we were warned that when we booked. The front desk clerk was amazing during check in. She recommended things to do in the area, like the food truck festival and comedy shows at the local comedy club. The location was near everything. This being said, it is expected to be loud from traffic, airplains, etc. The room set up was a little odd. The sink to the restroom was not in the actual restroom. It was in the room. So if you showered and wanted to get ready while others slept, you couldnt because it would wake them because the sink/mirror/blow dryer was at the foot of the bed. The house keepers started knocking on doors at 8am. This hotel does allow pets and there were dogs barking all night long.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your stay. I appreciate the positive feedback about our Front Desk Manager. I do want to apologize that our housekeeper knocked on your door early in the morning, I will make sure that our Executive Housekeeper addresses this with her team so that it doesn't happen again. Thank you for choosing to stay with us!

"Typical Best Western - good location close to airport"

3
16/08/2018

I arrived late after having booked on Priceline. The price was quite good, but I know what to expect with BW. The first room I was assigned was on the 3rd floor where renovations were going on; my room was right next to the construction zone and the smell was overwhelming. I asked to be moved and this request was immediately accommodated. I had a good night's sleep. I barely heard planes taking off or landing. Breakfast is OK; nothing special, but there are hot entrees. This place is basic, clean and affordable.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback from your recent stay with us. We are in the process of repainting all of our rooms and should be finished by the first part of September. We hope that you might give us another opportunity to serve you in the future.

"Near airport with free breakfast & shuttle"

5
14/08/2018

Had a flight cancelled and needed to stay overnight.5 minutes from hotel. Free shuttle & reasonable rate. Pool. Free breakfast. The room was great. Fridge, microwave, nice towels, ice, clock radio, extra pillows, ironing board, desk. If you stay here, ask the front desk for the menu for Pizzano's. Take out & delivery about 2 miles away. Stromboli, Pizza, Baked Pasta, salads, Gyros. SO tasty, good & very reasonable. Friendly & helpful shuttle driver and front desk.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give the Best Western Port Columbus a wonderful review. I am so glad that you were able to enjoy your unexpected visit. I'm also glad that you enjoyed Pizzanos, it is a favorite of our staff. Should you return to Columbus, I hope that you will choose to stay with us again!

"I have no idea what you are requesting."

5
12/08/2018

Staff were welcoming, conscientious, and helpful. They assisted me in getting my breakfast together and getting it safely upstairs. After I left, I was on the shuttle to the airport when the shuttle driver got a call from another staff member that I had forgotten my sunglasses. He promptly turned around and picked them up for me and then we were on our way. I have glaucoma and need sunglasses to prevent further vision loss, so I am deeply grateful. I also appreciate that the shuttle was available when I needed it. I didn't have to wait until a group was assembled to get the ride I needed.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful review about the Best Western Port Columbus. I appreciate your kind words about our team from being welcoming, helpful and finally finding your sunglasses that you left behind. We have a staff that truly enjoy what they do, taking care of you, our guest!

"Good"

4
06/08/2018

The hotel was good for the price. You get everything you pay for. The hotel staff is nice and helpful and the hotel was pretty clean. It had everything that you would expect. Very average hotel room, no complaints no praises.

"Nice stay"

4
06/08/2018

This hotel was very nice. I have stayed at many of the hotel around the airport, however this one was far enough away that you didn't hear the planes all night! The room was very clean. The staff was also helpful.

"Columbus get away"

5
06/08/2018

Looking for hotel near Easton Mall, Only 4 miles away, excellent price for this hotel, compared to Mall hotels, excellent staff, very friendly and helpful. Hotel is very clean, nice breakfast, will be coming back for Christmas season.

"Great place to stay!!"

4
02/08/2018

We were driving through Columbus on our way back to NY and needed a place to stay for the night. We compared the prices and options in the area and this hotel was our choice. Great staff!! Friendly and helpful. Great price as well compared to the surrounding hotels. We recommend this for any traveler.

"staff and rooms"

5
31/07/2018

we traveled to Columbus for a family reunion,over sixty people. they were well prepared for us and the rooms were excellent. although it was located close to the airport we heard no planes while in our rooms. the staff were very helpful and friendly.the manager was very helpful as we needed help to complete a cookout. his name was roger brown our thanks to him many times over.

"Great experience every time!"

5
28/07/2018

We travel to Columbus frequently for my son's doctor's appnts at NCH. We almost always stay at this Best Western, which can be booked at a great rate through travel sites. The rooms are clean, the beds and pillows are comfy. The breakfast in the morning has a great selection and we always leave stuffed, ready for a day of appnts. Now, I would also like to add that the management is AWESOME! The manager remembers us, even remembers that when our daughter is with us, she has dietary restrictions and asks if there is anything special she can have ready for her for breakfast! I was kind of blown away by that! So many great people in this world and apparently some of them work at this Best Western. Thank you!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to write such a wonderful review about your experience at the Best Western Port Columbus. We truly appreciate you and your loyalty to our hotel. I know that your trips to Columbus are stressful and hopefully, our team here makes it a little easier for you and your family. We will look forward to seeing you again next month. Thank you again!

"Redone, refurbished and cared for. You will not be sorry to stay"

4
27/07/2018

THis property was upgraded and refurbished apparently by, new ownership and it shows. THe room was great, with refrig and micro, comfortable and clean. THere is a problem in the bathroom with paint peeling, but. Yes, they know, and are fixing the error by the subcontractor. Nice people, clean, great location to navigate around Columbus. I wish the breakfast was better though...

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your most recent stay. Starting next week, all of our bathrooms and sleeping rooms will be repainted. Unfortunately the company that was hired to do it the first time, did not do it correctly. Should you return to Columbus for business, I hope that you will choose to stay with us and again!

"solid stay"

4
18/07/2018

This was an overnight trip for business and most of the downtown hotels were booked for some convention. The airport BW was close, just 6 miles out from my business meeting. It's a decent hotel and worth the reasonable price. Things to be expected were the airplane takeoff noise, it is next to the airport. There were some restaurants and convenience stores very close, despite being in a mostly industrial area. The star was friendly and the room was nice. I am picky and the mattress and pillows didn't work well for me. The room was clean and well furnished. Worth the price.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay. The hotel is conveniently located near downtown Columbus, John Glenn International Airport, Easton Town Center and many other popular attractions. Thank you for letting me know that you found the staff to be friendly and the room clean and well furnished. Should you return to Columbus again, I hope that you might chose to stay with us again.

"Wonderful!!"

5
18/07/2018

This was the best stay at a hotel I have had in a long time!! Everyone was super nice. Breakfast staff was wonderful and very helpful. The Jacuzzi suite was great!! This will be my go to hotel when I come to Columbus.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about your stay at the Best Western Port Columbus! I truly appreciate your positive comments and I'm glad that you enjoyed our Jacuzzi room. We will look forward to your return visit.

"Changes needed"

3
23/06/2018

Although this hotel seemed nice enough, children slammed doors and ran down the hall for hours while I was trying to sleep. Keeping car keys when you use the park and fly option is ridiculous, when I returned everyone's keys had been thrown in a box and the manager on duty gave us the box to find our own keys and it was a mess. Also several of us waited at the airport for the shuttle for over 45 minutes before they finally sent another, to me this is poor customer service. Our compensation for waiting for so long for the shuttle was “you don't have to tip me” I think with some changes in the way this BW hotel is run it could be a good place to stay as the employees were very friendly.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
I want to start out by apologizing for the noise that you experienced during your stay with us. We host many different groups in the hotel and do our best to control any disturbances that may occur. We hold onto car keys when guests use our park and fly package in case there is a situation where your car might need to be moved. Unfortunately in this incident, our key procedure was not implemented correctly, a situation that will be corrected immediately. I also want to apologize that you had to wait at the airport to be picked up. Please don't hesitate to email with the date that this situation occurred so that I can investigate as to what happened. My email address is [email protected] Again, I truly apologize for the issues that you experience.

"Wonderful"

5
15/06/2018

My family and I stayed here the night before we left for vacation and liked the hotel and staff so much we stayed another night when we returned, wonderful breakfast, very clean, friendly and welcoming staff, we decided to leave our car and try the sleep and fly which is where you leave your car at the hotel while you are away for free and they offer shuttle service to the airport, I was hesitant at first from never doing it but my worries were put right at ease by the caring words of staff and I'm happy to say It couldn't have been a better experience, I also want to take a moment to name some of the staff in-particular that made our stay amazing our shuttle driver Glenn, front Desk staff Nayeema, John, and Justin, and Breakfast staff member Crystal these people delighted my heart so much, it's a wonderful place and my family will continue to stay here every time we fly ??

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to write such a wonderful review about your stay here at the Best Western Port Columbus! We truly appreciate your feedback about our team members and our park and fly package. We have put together a caring, friendly staff that enjoy what they do here at the hotel, taking care of you, our guest. Again, I want to thank you for choosing to stay with us and will look forward to your return visit!

"Couldn't have been happier!"

5
31/05/2018

I have nothing but great things to say about our stay here! Our shuttle driver Michael was hilarious, the lady at the front desk was extremely nice, and the room was huge and clean. I would stay here again in a heartbeat, friendliest staff I've ever encountered.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give the Best Western Port Columbus such a wonderful review from your recent stay. We appreciate your feedback about the friendliness of our team and the cleanliness of the sleeping room. We hope that your travels bring you back to Columbus. Thank you again for choosing Best Western!

"Good Hotel but Bathroom Water Damage"

3
30/05/2018

I booked this room on Priceline at a discounted rate as I was looking for somewhere in this area to stay overnight for work. The front desk staff were friendly and the room was clean and the beds were comfortable. Pool area looked nice, but I was not really at hotel long enough to take advantage. I did use the fitness room that consisted of 2 fitness machines (from what I recall) so there is not much of a selection, however the room was kept very cold and plenty of water available. Breakfast was nice, but really didn't pay too much attention to all that was offered as I was in a bit of a hurry to get up and back to work. There are a couple of fast food options really close if you are looking for something to eat other than the free breakfast. The only problem that I had with the room was that there was water damage in the backroom on the walls, mainly above the shower. The paint was peeling and the drywall was bubbling. The hotel was not busy at this time, you think they would take advantage of unoccupied rooms to fix items like this. All in all, If I had to return to this area, I would probably not hesitate to stay again.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay at our hotel. We appreciate your positive comments about our friendly staff and our clean, comfortable sleeping rooms. I do want to apologize for the condition of the bathroom walls, we had all of our bathrooms redone a little over a year ago and unfortunately they were not done correctly, so as a result the bathrooms are being redone, one by one. We do hope that you have the opportunity to return to Columbus and our hotel.

"Very nice and affordable"

5
28/05/2018

The staff was excellent from the cleaning personnel to the Manager. They have an excellent breakfast selection. Safe, clean, and quiet. Very close to attractions and the airport. Large selections of all types of restaurants nearby.

"Friendly staff"

4
22/05/2018

Hotel checks off all the boxes. Staff was very helpful and friendly. Got checked in early. Room was spacious clean and in working order thought could use some touch ups. Shuttle service for rock on the range was a great convenience they offered. Breakfast and parking could be improved.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your stay during Rock on the Range. I'm glad that we were able to accommodate your request for an early check in and that you found our staff to be friendly and helpful. Thank you again for your feedback and should you return to Columbus next year for the concert, I hope that you will choose to stay with us again!

"Perfect for Columbus Events!"

5
11/05/2018

Stayed here while in town for The Justin Timberlake Show at Nationwide Arena. It's a 10 minute, $12 Uber ride to the venue in the heart of Columbus. Room was great, comfortable beds and clean. Breakfast was far better than most free hotel breakfasts. An Employee named Crystal made our stay quite memorable. I believe she was part of the custodial crew but went out of her way to accomodate us during breakfast. I so enjoyed her conversation and smiles it was hard to say good bye. I go to Columbus a few times a year and will be going back to this hotel to visit w my friend, Crystal!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us such a wonderful review about your recent stay! We appreciate your positive feedback and choosing to stay with us at the Best Western Port Columbus. I'm glad that you enjoyed Crystal, our breakfast attendant and that you enjoyed our complimentary breakfast. We will look forward to your next visit.

"Great Hotel Stay!!"

5
07/05/2018

We love this hotel. It is extremely clean and the staff is friendly! The breakfast buffet is a nice bonus. What we really liked the best was the fact that it is close to downtown and very convenient if attending an event. The convention center was a simple 8 mile drive. We have recommended this location to many of our friends and family!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful review about the Best Western Port Columbus! We appreciate the positive feedback about our team, the convenient location and our breakfast. I also want to thank you for your trust in us that you will recommend the hotel to your friends and family! We will look forward to your next visit, thank you again!

"Just outstanding "

5
07/05/2018

We stayed here for Ohio State graduation. Family came from out of town. We couldn't have been treated any better!! Very clean and close to freeway and airport. Rojer, Krystal, Connie, John to name just few were cheerful and helpful throughout our stay. Beth really has a great crew and is a reflection of her.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Wow! Thank you for the wonderful comments about our team! I appreciate the positive feedback about the cleanliness of the hotel and our convenient location to the airport. We enjoyed hosting your family during this exciting time. Should you return to Columbus, we hope that you will choose to stay with us again!

"Great Experience!!"

5
30/04/2018

Our stay at this hotel could not have been better. The staff was exceptionally professional, friendly and helpful. The hotel was clean and comfortable. If we are ever back in this area we will definitely be staying at this hotel.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us such wonderful feedback about our team and the cleanliness of the hotel. We truly appreciate the kind words. The staff works very hard to insure that our guests have a positive experience. We hope that your travels bring you back to Columbus, so that you can experience all that we have to offer.

"Everything was absolutely awesome!"

5
24/04/2018

We were greeted by a very friendly staff and even though we were tired they made everything easy and painless. Breakfast every morning was always a variety and that made it interesting since I never know what I wanna eat. From the general manager to the maid service were friendly and always said hi, to me it's the small things that matter. Upon checking out that was also an easy process and I signed up to be a Best Western member. Some minor things like the plaster was peeling but overall y'all still get 5 stars.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the wonderful review! We truly appreciate your feedback about your stay and our team. We offer many choices on our complimentary breakfast, including gluten-free options. I hope that should you return to Columbus, that you will choose to stay with us again!

"Convenient location"

4
17/04/2018

Nice place to stay. Staff friendly and helpful. Downside, room somewhat noisy. Street traffic and sirens annoying. Airplane traffic pattern over motel. Room a/c system could be improved. Bed was comfortable.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
We appreciate your positive feedback about the friendly staff and the pillow-top bed. I apologize that you found the room to be noisy from the traffic and planes. We hope that should you return to Columbus, that you will choose to stay with us again.

"Excellent Staff at a Clean and Conveniently Located Hotel"

5
03/04/2018

Our experience at the Best Western Port Columbus was great. The staff and cleanliness make the place. We were in town for the Women's Final Four and chose the location to be away from all the hustle and bustle downtown. The Best Western is near the airport, yet only a 10 minute car ride to downtown. It was quiet, very clean, had a decent breakfast, and the staff were awesome.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the wonderful feedback about your recent stay at the Best Western Port Columbus! We are pleased to know that you enjoyed your stay with us. Our staff takes a lot of pride in what they do, taking care of you, our guest! We hope that should you return to Columbus, that you will choose to stay with us again.

"Great Customer Service When Booking!"

5
16/03/2018

My husband and I were coming in to town for a wedding so I looked online for a hotel near the reception venue and found pricing online. I decided to call the facility to see how they named the type of room I was looking for and had a wonderful experience speaking with Rajer Brown, in their reception. He told me to book online if that suited me, but to call back and he would assure that I did it correctly and that I would be receiving just the type of room that we wanted. I did book online and called back to confirm. He worked with me and helped me beyond measure. What a great employee. They should be happy to have him.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
First of all, thank you for choosing to stay at the Best Western Port Columbus. We appreciate the positive feedback about your booking experience and look forward to having you and your husband as our guests. We are very lucky to have Rajer as our Front Desk Supervisor, help leading our team. Thank you again and if you should have any questions.about the hotel, please let us know.

"Great experience "

5
07/03/2018

The Guest Manager Rajer Brown made my experience pleasant. He assured me of the distance of my business meeting to the hotel. He worked with me on booking the stay and worked with me getting a great rate. ????

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about Rajer. He is truly a caring individual that enjoys helping you, our guest, whether it is booking a sleeping room for a future night stay or helping a you with transportation, he always does it with professionalism. I hope that you should return to Columbus for business or pleasure, that you will choose to stay with us.

"Nice Hotel"

4
05/03/2018

Stayed here for one night, nice Hotel, Pool was nice, but could use a litte scrubbing around the edges some mold is showing,Room was nice and clean,bed comfy, breakfast could have had a few more choices,but was ok,Staff was friendly.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for choosing to stay with us and taking the time to give us feedback about your stay. I'm glad that you found the hotel to be clean, the bed comfortable and the staff friendly. We offer over 30 items daily on our breakfast buffet and we are always upgrading and changing the items to offer a better variety for our guests. Should you return to the Columbus area, I hope that you might choose to stay with us again.

"Excellent job !"

5
16/02/2018

Excellent staff, fast friendly service . Shuttle service to the airport very prompt . Room extremely clean everything in order . Thanks much for a great experience. I will say at least property again .

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us such wonderful feedback about your stay. I appreciate the kind feedback about our team. I'm glad that you found your room to be extremely clean. Again, thank you for choosing to stay with us and we will look forward to your return visit.

"Not What I expected"

3
08/02/2018

I gave them only three stars for a couple reasons but I will preface this review by saying one item WAS quickly taken care of. The good: The room was clean. I'm sure that is the most important thing guests look for. The location was convenient, right off the expressway and close to the airport. The first problem I had was the plunger in the sink. It was stuck in the down position and when washing my hands the water would not drain. I reach underneath the sink and was able to manually move the connecting arm up and down but the plunger still did not move. I mentioned it to the front desk on my way out to dinner and they had the issue corrected before I returned. THANKS! The not so good: The heat did not work very well. I had to turn the thermostat all the way up to 74 and the warmest it registered on the wall unit was 67. The room never got any warmer than that. (Granted it was pretty cold outside that night but the unit did not seem to be working correctly. The bad: The coffee pot in the room did not work. Yes it was plugged in. I added the water and it just wouldn't turn on. Since it didn't work I dumped the water into the seat and saw that maybe it was better that it did NOT work. Several pieces of "black stuff" poured out into the sink. Not sure if it was dust bunnies, mold or anything else but I was glad I didn't drink it. I did wander down to the breakfast area to grab a cup of coffee and brought it back to the room. Lesson learned - DON'T drink from room coffee pots anymore. Never know how long they might just sit there.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
I want to start out by thanking you for taking the time to give us feedback about your stay. I'm glad that you found the room to be clean and the location convenient to the airport. Thank you for letting us know that we were able to fix your plunger in a timely matter. I do want to apologize that the temperature in the room was not as warm as it should have been, in the future, please don't hesitate to contact the front desk and we will be happy to send someone to check on it or move you, if necessary. I also want to thank you for your feedback regarding the coffee makers in the rooms. We hope that should you return to Columbus, that you might give us another opportunity to serve you.

"Fine Hotel but Avoid 115."

5
21/01/2018

I spent the night here after moving my daughter to Columbus before flying back home. The hotel is fairly new and more upscale than typical Best Westerns. The staff was friendly. I deliberately left a couple of shirts because I had to use a carry on and was flat out of room. I should have left a note telling them to donate them. Someone called not long after checking out to tell me I'd left them. I did have a problem. It wasn't awful, but was kind of irritating. I was in room 115. Shortly after arriving, I heard a big clunk, then a big bang that sounded like it came from above. Then, it happened again. And again. First I figured kids were in the room above, but they must be awfully big kids, I thought. After it happened a few more times, I decided it must be a weight room. I went up and discovered it was a regular room. What could they be doing up there? I woke up a couple of times during the night and, again -- clunk, then bang. I was up by six a.m. and it happened shortly after awakening. I happened to be glancing out the window at that time and there it was. The room is next to the door leading to the rear parking lot. The clunk was luggage hitting against the door, then the door banged shut. That happened every time somebody walked out of the rear of the hotel with a bag. Without a bag, it just banged. They need to figure out how to have it close without a bang and maybe pad it to subdue the luggage clunk. Anyway, if you get 115, you might want to ask for another room if noise bothers you. Other than that, the hotel was great. Breakfast was typical hotel hot breakfast, which means it was good. I used WiFi to watch a movie on Netflix with no buffering. The shuttle to the airport left on my schedule. Recommended.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay. I appreciate all of the positive feedback about the hotel and the staff. We did donate the shirts to one of our staff members that truly appreciated them and will wear them while working at the front desk. I'm glad that you were about to use our wireless internet access without any issues. I do want to apologize about the back door closing loudly, we will have the door looked at to see if anything can be done so that it doesn't continue to disturb our guests. Thank you again for your feedback and should you return to Columbus, I hope that you will choose to stay with us again!

"Great Deal"

5
11/01/2018

I was going to book this room through a major search engine but I had questions. My wife an dc I were headed west and l needed to leave our car and l needed to know if tbe Best Western allowed this so i called them, the young lady was so helpful and accommodating l booked through her which included parking and a shuttle to the airport. When we arrived at the hotel we were upgraded to a King Jacuzzi room. The room was very nice, my only comment is the Jacuzzi was so large that it would take more than an hour to fill l mean it was gigantic. We arrived late and had to get up way to early so no Jacuzzi for us. The front desk gentleman was great at check-in amd at 4 am the front desk man and shuttle lady were great as well. We will definitely be back.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us such positive feedback about your stay. I appreciate your kind comments about our team members and how accommodating they were to you and your wife. I hope that you will get the opportunity to come back and stay with us again and I hope that you enjoyed your trip out west!

"fire museum"

5
07/01/2018

this stay could not have been any better the room was clean and bright the pool was great as was breakfast we will definitely come back again ! the location was easy to get to also,convieniant to the interstate

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about your recent stay at the Best Western Port Columbus. I'm so glad that you found the room to be clean and bright and that you were able to use our pool. We will look forward to your return visit!

"Great place to stay !"

4
06/01/2018

Enjoyed the stay, always a relief to realize that your choice of stay wasn't a blowout or disappointment . Pet fee affordable! Staff was great, beds clean, bathrooms clean! Pool liner maybe time for fixing. Breakfast was a slight disappointment. Milk and juice not up to par but that's not too important. We will be back if ever in the area:) enjoying the Best Western Plus's!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for choosing to stay with us and your feedback about our staff and the hotel cleanliness. I'm sorry that you found breakfast to be disappointing, we offer hot eggs, breakfast meat, breakfast potatoes, waffles made-to-order, several choices of both healthy and sweet pastries, fresh fruit, assorted yogurts, hot and cold cereals. Again, thank you for your feedback.

"Wonderful Staff"

5
04/01/2018

The gentleman who checked me in was absolutely wonderful. I'm an assistant manager at Best Western Plus Whitewater Inn and I must say I would be proud if he was one of my employees. Also, the ladies at checkout as always are delightful. They make sure that you had a great stay and are always so personable. All of the staff looked very professional! Great staff!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Wow! Thank you for the wonderful feedback about your stay! I appreciate your kind words about Rajer, our Front Desk Supervisor. I'm so glad that you enjoyed your stay and that your checkout experience was also very good. We hope that when you return to Columbus that you will choose to stay with us again at the Best Western Port Columbus.

"At Home in Columbus"

5
03/01/2018

The staff was extremely friendly and helpful. Beth made it seem like visiting with an old friend. The rooms were clean. The pool was closed for maintenance. If we had planned to swim, would have been disappointed since we didn't know prior to check-in. Overall everything was excellent and I would recommend it.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us such wonderful feedback! We do have an extremely friendly staff, that truly enjoy what they do, taking care of you, our guest. I will investigate as to when the pool was closed for maintenance for an extended period of time. I hope that should you return to Columbus, that you will choose to stay with us again.

"Trouble with shuttle service"

3
27/12/2017

The hotel itself was fine. The problem we had was with the shuttle service back to the hotel. We were told that as long as we were in the airport before midnight we could call and be taken back to the hotel to pick up our car. Our flight was delayed but we arrived at the airport at 11:40 pm. My husband tried to call the hotel several times but there was no answer. He left myself and the kids to get a taxi to go get our car. Upon arrival at the hotel, he found the shuttle driver and front desk person chatting and drinking coffee. He asked why there was no answer and was told it was after 12 but it was not. He showed them the calls on his phone and asked to be reimbursed for the taxi ride but was told that was not possible. I feel that it the shuttle should run until the hours we were told otherwise we might have parked at the airport instead. I just did not like the attitude of the front desk.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your feedback. I sincerely apologize that this situation occurred and have addressed it with our team member involved so that this does not happen again in the future. Again, I truly apologize that we let you down.

"Excellent Hotel !"

5
24/12/2017

All the staff at the Hotel was friendly and courteous But one staff member Rajer Brown stood out the most to me. Extremely Friendly and courteous and willing to help in any way he could. He should be viewed as an asset to Best Western

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about your stay and your kind words about Rajer. He truly is an asset to our hotel. I'm so glad that you enjoyed your stay. I hope that when you return to Columbus, that you will choose to stay with us again.

"Worst Stay Ever"

1
18/12/2017

Fire alarms (false) going off all night and extreme noise. Apparently there was some family reunion taking place and the kids and adults wreaked havoc over the entire hotel. Hotel staff did nothing to control. Hotel staff allowed the false fire alarms to go on multiple times all night, not allowing us to get any sleep.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
I want to start out by apologizing that you were disappointed with your stay. Our fire alarm did go off on 4 separate occasions, we are not allowed to silence the alarm until we know if it is actually a false alarm. The Columbus fire chief came to the hotel to try to find the cause of the false alarms. The hotel responds to every guest concern and we did not have any guest complaints regarding noise. We have security that walks our halls and deals with any noise complaints and also to insure guest safety. Again, I truly apologize.

"Great stay"

5
17/12/2017

Beautiful hotel, comfortable rooms and overall most amazing staff. I always stay here . Convenient location , close to highways. I love it here . I recommend the jacuzzi rooms, they are very relaxing.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the wonderful review of the Best Western Port Columbus! We do have an amazing staff that truly enjoy what they do here at the hotel. Our Jacuzzi rooms have a king-sized bed and a very large Jacuzzi that is big enough for two people. We will look forward to your return visit.

"Wonderful staff!"

5
15/12/2017

The staff here is so wonderfully friendly and helpful. Every inch of the hotel is spotlessly clean. Our dog is always welcome, and the pet rooms are located near the exit, which is super convenient. The complimentary breakfast is really good...so many tasty choices! The dining area is warm and inviting, and kept so CLEAN. We stop here when we drive from Illinois to New York, twice a year. It truly is like staying with a friend.

"Great Stopping Point"

5
12/12/2017

We stop at this Best Western because it is such a great place to stay. This was our 5 stay at this hotel. The staff is great. The location is not the most scenic but it is easy on easy off the freeway.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the 5 Star review and also for being a dedicated Best Western guest. We do have a caring, wonderful staff that enjoy what they do. The hotel is conveniently located off of I-670 near the airport and away from the noise. We will look forward to your next stay.

"Met Expectations and Needs; Excellent choice"

4
12/12/2017

Because of our itinerary, we needed an affordable hotel near John Glenn Airport, Columbus, Ohio and because of other needs we sought a hotel with a hearty buffet breakfast. Best Western Hotel at Port Columbus met each of our criterion and then the staff made the stay perfect!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to review your stay. I'm glad that you found the hotel to meet your needs and that you had time to have a hearty breakfast during your stay. I hope that when you return to Columbus, that you will once again choose to stay with us.

"Best Hotel Stay"

5
07/12/2017

This was by far the cleanest hotel I have ever stayed out. From the time I checked in until we left we felt comfortable and at home. The staff was friendly and extremely helpful. The next time I need a hotel in the Columbus area this will be my first choice!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the wonderful feedback about the Best Western Port Columbus! We truly have a thoughtful, caring team that really takes pride in their job and the hotel. I'm so glad that you felt comfortable and at home, that is our goal! We will look forward to your next visit.

"Real Estate Investor"

1
07/12/2017

****DO NOT STAY AT THIS HOTEL**** They will lie and say u smoked in ur room and will go as far to plant the evidence and say u smoked so they can charge ur CREDIT CARD AN EXTRA $250!!!!! This has happened on more than one occasion It seems to b a trend in Hotel scams so they can get more money!!! Even if u drop a cigarette but from ur pocket or purse and they find it they will say they smelled smoke!! THEY ARE LIARS!! *** DO NOT STAY HERE!!!!!***** DO NOT STAY HERE*****

Airpointe, General Manager at Best Western Port Columbus, responded to this review
The hotel is a 100% non-smoking facility and when we walk into a room after a guest has checked out and the room smells like smoke and a bag of ashes are left in the room, we are forced to charge a $250.00 smoking fee. The fee covers the cost of completely cleaning the room in order to get the room smoke free for our next guest.

"One night trip"

4
28/11/2017

The front staff were very nice. Let us check in a little early since a room was ready. Put us close to elevator when I said husband had trouble with stairs - the elevator had been closed due to maintenance the day before and I asked if it was working. Room was clean. The pool looked nice though I did not use it. Had a nice exercise room. Breakfast was not too bad - eggs, waffles, ham, potatoes... Just be a little cautious of the back entrance. We came back from our visit and a car load of people were taking off, looking at us kind of weird. When we got to the back door, there was a piece of cardboard or something between the lock and door so they could get in without a key. We removed it and told the front person. Made me a little uneasy, but nothing happened. The front person thanked me and was very nice. They need to check it periodically. Otherwise, everything was fine and we had a good time and a good night's sleep. Would definitely stay there again.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay. I appreciate your kind words about our front desk team and their ability to allow you to check in early. We do offer a large selection of items for breakfast and glad that you were able to enjoy it before you checked out. I appreciate your feedback about our door, we will continue to monitor our door locks daily to insure that they are working properly. We hope to see you the next time you visit Columbus!

"Excellent"

5
28/11/2017

They treated me like I was a king. Very, very friendly. When Best Western found out I was a gold member, they told me, how bless they were that we decided to stay with them. The room was perfect, they also asked me if I wanted the first floor or third. They also had healthy treats for our consumption. The gym room was clean. The staff were egger to ask how my day is going. Always asking if there is something else we needed. My wife was impressed as well. The next time we come to Columbus Ohio we will be saying at the BW col Airport

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback. I'm so glad that you felt like a king, we try to treat each of our guests as we would a member of our own family. We are so fortunate to have a team that truly care about you, our guest! We will look forward to your return visit and appreciate your loyalty to Best Western!

"economy hotel with extraordinary service"

5
17/11/2017

This is my "go to" hotel when I go to Columbus for business near the airport. Rooms are very comfortable with good internet service. Staff know what service is. Easy 10 minute drive to Easton to experience great restaurants, and huge shopping area and entertainment.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the wonderful feedback about the Best Western Port Columbus and our convenient location. We appreciate your loyalty to our hotel. Our team works very hard to create a clean, comfortable room for our guests. We will look forward to your next visit!

"Shuttle service to airport"

4
07/11/2017

We stayed here based solely on the fact that when I called the hotel before I booked, the lady that answered said their complimentary airport first shuttle to airport leaves at 4:00 a.m. (I had a 5:45 a.m. flight). When we checked in hotel, the front desk said "4:30 a.m." !!! Needless to say, we got very nervous as it was cutting it close to our flight; but we had already prepaid. It's only a 5 minute trip to CMH airport but was heart pounding mad dash. Eventually made our flight 2 minutes before plane door shut. Long line/busy at TSA. (Other than that, I would have given this hotel 5 pts.) Had I known about their 4:30 a.m. shuttle, I would have stayed at the Hilton Garden Inn where they have "on-demand" shuttle service to airport even at wee hours. Suggestion to hotel: perhaps, you need to disclose airport shuttle hours on your website... it helps. Other than that, this is a very nice clean hotel with hospitable front desk staff (especially the evening shift guys). Very good full breakfast. I love that its served early from 6 a.m. to 10 a.m. (based on those hours, we will definitely stay here again)! There is variety and the menu changes from bacon to sausages to something else everyday so if you are stuck here for a week, you wouldn't be eating the same thing everyday. There is also grab & go for those early flights. I highly recommend this hotel for travelers. Our comfortable well-lit bedroom had a microwave, small fridge, & coffee maker too. Lots of lamps and plugs/outlets for charging. The bathroom door (its a huge door) is somewhat annoying because it practically sweeps through the entire bathroom space. I love that they provide you a normal bar of soap (not those teeny tiny ones that melt after one use)! The vanity is separate from the shower/toilet. The linens, towels, beddings are all white clean. Had glitches with cable/direct tv during thunderstorm. Definitely will keep this hotel in mind next time in Columbus!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your most recent stay. I appreciate your positive comments regarding your clean, comfortable room, our breakfast buffet with many hot and cold options, and our friendly front desk staff. I truly apologize for the miscommunication regarding our shuttle service, I'm not sure where the breakdown occurred. I also want to apologize that you had some issues with our cable during the inclement weather. We hope that you will give us another opportunity to serve you in the future.

"Great Hotel for the price"

5
03/11/2017

I had a great experience while staying for a work function. I got in a little late, hotel was quite comfy and clean room. Staff was very polite. The breakfast provided was also not bad. I would definitely stay again.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to let us know that you had a great experience at the Best Western Port Columbus! We take pride in providing a clean, comfortable room while providing great service. We will look forward to your return visit.

"that family feeling"

5
01/11/2017

Had a four night stay with five friends. excellent staff. Chrystal was breakfast "hostess with the mostest". We felt welcomed like family. Saturday night when lobby was crowded with guest they opened a conference room so we could gather in quiet. quickly supplied me with forgottton toothpaste. Thanks for making it memorable long weekend for us.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about your stay at the Best Western Port Columbus. I'm so glad that you felt like family and that you enjoyed your stay. I hope that should you return to Columbus, that we will be your hotel of choice.

"Bigelow Family reunion was excellent"

5
20/10/2017

Out of town family members were pleased with the rooms and hotel accommodations. Big shout out to the crew members that didn't hesitate to assist us with our needs. What was even more amazing and challenging was that the staff crew was able to handle two separate family reunions going on at same time that whole weekend. Hotel manager Beth Sweet is the best! Rajer Braden Ronell Karen Verna Gleen ( I may have misspell the name ) and everyone else who I may have overlooked to mention!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the wonderful review of the Best Western Port Columbus! We have an awesome team at the hotel that enjoy their jobs and taking care of our guests. We enjoyed hosting your family reunion as well as the other family reunion that was also taking place. I appreciate how your family treated our staff as family, making sure that they were included in your picnic. I hope that the next time your family has a reunion or any other type of event, that you will once again choose our hotel. Thank you!

"Overnight"

5
18/10/2017

Overnight stay for early flight. We use this property because of their location to the airport, shuttle service and "park-n-fly services". They have recently remodeled the property and it is a very comfortable place to stay..

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the 5 Star review! I'm so glad that you enjoyed your most recent stay at our newly renovated hotel. We'll look forward to seeing you again!

"Not a good Experience!"

1
17/10/2017

Do Not Stay Here!!!! Stayed here the weekend of 10-13-17, Room was not clean when we arrived , John the night front desk employee was very rude and not helpful at all. Hotel was noisy all night long, the guest next to us had very loud music on all night long, called front desk about noise , he told me he would take care of the issue but never did,music didn't stop until about 5 am, Swimming pool was dirty. Won't stay here again, don't recommend anyone to stay here!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
I sincerely apologize that you were disappointed with your stay at our hotel. All of our rooms are cleaned daily. We have spoken to our employee to insure that he may better serve our guests in the future. I do want to apologize for the noise, we did have security on duty that evening and when doing his rounds, did not hear any loud music. Our pool is maintained daily both with chemicals and cleanliness. Thank you again for your feedback.

"On the road again"

4
15/10/2017

first time traveling in a long time, this was a pleasant experience and I enjoyed my stay. I would recommend this hotel to anyone. staff was very friendly too. I received a room upgrade and appreciated having the jacquzzi tub.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for choosing the Best Western Port Columbus! We appreciate the positive feedback about our hotel and our friendly team. Our staff enjoys what they do and that is taking care of you, our guest. I'm glad that you enjoyed our Jacuzzi room with the king-sized bed and large whirlpool. Should you return to Columbus, I hope that you will once again choose to stay with us.

"Best Western"

5
15/10/2017

I was very pleased with my room. The hot tub was amazing!!! The room was clean and very comfortable. I would definitely stay there again. Breakfast looked ok, not a lot to chose from. My overall experience was great!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about your stay at our hotel! I'm glad that you enjoyed the large hot tub in your room and that you found your room to be clean and comfortable. We actually offer many items on our breakfast buffet that includes hot eggs, breakfast meat, potatoes, two kinds of waffles that you make yourself, hot and cold cereal, assorted yogurts, pastries, fresh fruit, juices, coffee and hot chocolate, as well as many other items. I hope that should you return to Columbus, that you will choose to stay with us again!

"Fine hotel but Disappointed"

3
13/10/2017

We stayed there for a couple days, overall we are happy to stay there again if the pool is clean... Pros: - Nice & helpful staffs - Hot & Cold breakfast - Free Shuttle to Easton & Airport Cons: - Pool was closed for the first day due to some issue... Then we tried to swim the next day, it was open but the pool was very dirty. As we saw only 1 or 2 of the returning jets are working...we are very disappointed. We want to swim it is one of the main reason we pick the hotels. - We found hair in between of the blanket & blanket sheet... - Booking said Free area shuttle within 5.00 miles which is not correct won't go downtown...so pretty much is Easton & Airport only - We called a shuttle and said coming...but then waited almost an hour...

Airpointe, General Manager at Best Western Port Columbus, responded to this review
I apologize that you were disappointed with your stay. We did have some challenges with our pool due to prior guests putting items in the pool that reacted with our filtering system, thus causing us to have to close the pool to straighten out the chemicals. We have to insure that the chemical balance is correct before allowing our guests to swim in the pool. I also want to apologize that you had to wait for an extended period for our complimentary shuttle and also that you found hair between the sheet and the blanket, that is not our standard. Thank you for your feedback and I hope that should you return to Columbus that you might give the hotel another opportunity to serve you.

"Quick trip to Columbus"

5
10/10/2017

Although not in downtown Columbus, this hotel was affordable, clean and had easy access to the highway to get to and from downtown. It provided free parking and breakfast. Pumpkin spice waffles were delish!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the 5 Star review! I'm so glad that you enjoyed your stay at the Best Western Port Columbus. In addition to our original flavored waffles, we always offered a flavored waffle, today it was chocolate. Should you return to Columbus, I hope that you will once again choose to stay with us.

"Best in the area"

5
04/10/2017

This was a great place all I seen was MacDonald's and Wendy's in the area when we asked of other places I found out they have a shuttle service how great it was. The room was great slept like a baby. I had a early flight the hotel has shuttle service that got us to the airport on time. they had to go bags for those that wanted them. Coffee and other things were available even at 4AM.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Wow, thank you for taking the time to give us such wonderful feedback about your stay. I'm glad that you slept well, we have new pillow-top mattresses in our rooms. Our shuttle is very convenient for guests that want to go over to Easton for dinner, shopping or a movie, as well as for getting to the airport for a morning flight. We do offer grab and go bags for our guests that have to leave before our complimentary breakfast starts at 6:00am. I hope that when you return to Columbus, that you will choose to stay with us again!

"Good Value - Recommend Stay"

4
01/10/2017

Great location and freeway access near international airport, business and tourist areas. Good value and 24 hour friendly staff. Complimentary breakfast, free parking/shuttle, cable, internet, indoor pool and gym.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your most recent stay. We appreciate the positive comments about the hotel, location and our amenities. Should you return to the Columbus area, I hope that you will choose to stay with us again!

"Hurricane Irma"

5
25/09/2017

My sister and I were in Columbus for a wedding when Hurricane Irma hit our home state of Florida. The airlines delayed our trip back home. We wanted to return our car to save on expenses. That meant we wanted to be close to the airport, restaurants and if possible, a courtesy van. We just happened to find this Best Western that met all of our needs. But we didn't expect to be treated so well! Elizabeth Sweet, the general manager runs a very clean, well maintained property. She also has the talent to hire the best staff! Front Desk manager Connie Brigman and Guest services Manager Rajer Brown were awesome. The van drivers were great. The first driver was Michael and he was a hoot. He kept us laughing. The last driver to the airport was Karen. She was small but mighty. She lifted our heavy luggage like it was nothing. We had several drivers between Michael and Karen. I can't remember all their names. But they were always ready, willing and very accommodating. Ms Crystal G made sure the dining area was spotless and the breakfast items were hot and plentiful. We loved her infectious laugh! We were at this hotel from 9/11/17 to 9//17/17. We were treated like family the entire time. Can't say enough good words about this establishment. Priceless!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
On behalf of the entire team here at the Best Western Port Columbus I want to thank you for your wonderful feedback. The team here loves what they do and it makes us feel like we have a very large family. I will share this review with our entire staff as they all strive to succeed to make every guest's experience special. Thank you again for your kind words.

"Wedding"

4
18/09/2017

My visit to Columbus was for a relatives wedding. Family and friends stayed at the port Columbus Best Western at a reasonable group rate. The location is great close to the airport, restaurants and stores. The hotel is safe, clean and the staff was absolutely fantastic! Breakfast was good with a decent variety of hot and cold healthy choices. Ms. Crystal, Crystal, John, and Ms. Karen and Anna were fabulous and very accommodating. I would definitely recommend and stay again.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us such wonderful feedback about our hotel. I'm glad that you found our staff to be fantastic, we truly have a wonderful group of people here taking care of you, our guest. I appreciate that you have the trust in us to recommend the hotel to others and we will look forward to your return visit.

"Family in a bind..."

4
16/09/2017

My family stayed during a time when we were displaced for a day. The General Manager went out of her way to make sure we were able to check in early- which we truly appreciated. Staff was was friendly and helpful. However, the housekeeping staff was loud in the morning yelling to one another down the hallway. The pool was nice, but the hot tub was out of service. The room was clean and smelled good. A few spots in the bathroom were chipping paint and the toilet was leaking, which I reported. Breakfast was mediocre at best. Overall we felt like it was a good value and would stay again.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay. I'm so glad that you found the staff friendly and helpful, as well as the hotel clean with a pleasant scent. Unfortunately we no longer have the hot tub in our pool area, we removed it several months ago. We do have several sleeping rooms that have a large whirlpool in the room. The issues that you reported regarding the bathroom have already been addressed. Again, thank you for choosing our hotel and we will look forward to your return visit.

"Fantastic hotel"

5
14/09/2017

This property is the type of hotel you look for when traveling. Staff are friendly and look to help in every way. I wish I could mention each and every staff member individually to say thank you. I stayed here in July 2017 and when I returned to the area in August again stayed here. I was welcomed back in August and having had a bad experience at another hotel (due to location of event I was booked at another place) my return to this property ensured future visits to Columbus my hotel would be here. Much better to drive an extra few miles when you 100% peace of mind in your hotel.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the 5 Star review! I want to thank you for taking the time to give the Best Western Port Columbus such a wonderful review! We have employees that truly enjoy what they do and that is taking care of you, our guest. I appreciate your loyalty to our hotel and the Best Western brand. We will look forward to your return visit! Thank you again!

"Would be excellent, except for the smoke"

4
12/09/2017

Great place, but had to wade through a cloud of smoke since the hotel placed the smoking ashtray immediately outside the front entrance. The staff was very apologetic since it sometimes gets sucked into the lobby itself. I understand this is a Best Western policy, not a local one.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your feedback regarding the location of the ashtray. After talking with you, the ashtray has been moved away from the front door. I'm glad that you found the rest of your stay to be excellent and we hope that should you return to Columbus, that you will come back and stay with us again.

"Best Western"

4
10/09/2017

Satisfied customer, stayed for one night, the room was clean. they had a nice breakfast set up in the morning. The woman who was setting up the breakfast buffet was very friendly and helpful. Thank you very much.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback regarding your most recent stay. I'm glad that you were able to take advantage of our extensive breakfast and that you found our breakfast attendant to be very friendly. We appreciate your business and hope that when you return to Columbus that you will choose to stay with us again.

"Overnight stay near Port Columbus"

5
30/08/2017

I Had to make a unscheduled overnight and this was the best location to where I had to go the next day. I have stayed in Best Western's and have excellent experience for this Hotel chain. I would recommend this location and value.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback regarding your recent stay. I'm so glad that you enjoyed our hotel and appreciate your loyalty to Best Western. We value your trust in us and your recommendations. Should you return to the area again, I hope that you will choose to stay with us again.

"B/W Port Columbus, OH"

5
23/08/2017

This is a very clean, well-kept property very near the airport. It is very quiet away from freeways and aircraft noise. The rooms we occupied were clean, comfortable, and the staff was exceptionally friendly and helpful. Breakfast was very nice with good selection of hot and cold items. We would return here again.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give the Best Western Port Columbus a 5 Star review. We appreciate your kind words about our staff and hotel, we do have a great team that enjoy what they do, taking care of you, our guest. Should your travels bring you back to Columbus, I hope that you will once again stay with us.

"Would definitely recommend!"

5
23/08/2017

Beginning with check-in our stay was wonderful! Rajer at the front desk was professional and very helpful. Our room was clean, as was the breakfast area. The food and coffee was very good! Didn't have time to use the pool. Would definitely recommend this hotel!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
I'm so glad that you enjoyed your stay at the Best Western Port Columbus! We offer an extensive breakfast buffet with both hot and cold items which is available every morning. I appreciate your trust in us that you will recommend the hotel to your friends and family. Should you return, hopefully will have time to use our indoor swimming pool. Thank you for the wonderful review!

"Best Best Western!"

5
22/08/2017

Stayed here for 3 nights - very nice hotel! Rooms were clean, staff was very friendly! Manager, Beth, even took a pkg that couldnt fit on the plane, down to Fed Ex to be mailed!! Surrounding area was quiet. Food nearby. No complaints AT ALL!!!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback about the Best Western Port Columbus!! I'm so glad that I was able to help you get your package to your son without it being harmed, I know how important it was to him. I also want to thank you for the 5 Star Rating. Should you return to the Columbus area, I hope that you will choose to stay with us again!

"Great option for Easton area"

4
18/08/2017

Booked last minute at great rate for overnight stay, All Easton hotels unavailable so needed another option to be close by for business meeting.. Worked out better than expected. Beside the value compared to Easton, the room was spacious, clean and comfortable. And having stayed by Columbus airport on previous trips I was pleasantly surprised with how quiet it was. Friendly staff - not only will I return but definitely recommend for families or business travelers.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
On behalf of the team here at the Best Western Port Columbus I want to thank you for your wonderful review of the hotel. I'm so glad that you found the hotel to be quiet, convenient, and clean. We appreciate your trust in us and will take care of any guests that you will send our way. Again, thank you and we will look forward to your return visit.

"Excellent hotel"

5
17/08/2017

Attractive exterior, excellent layout and great room decor. Caring staff complete the package. Very comfortable beds; Attractive exterior, excellent layout great location near Columbus ariport. perfect place to stay.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Wow! What a wonderful review of the Best Western Port Columbus! We truly appreciate all of your positive feedback about our staff and the hotel. We hope that should you return to Columbus, that you will choose to stay with us again!

"Smiles for everyone"

5
14/08/2017

Always welcoming, always acknowledged. Quiiet and clean. Very easy access to freeways and just outside the John Glenn Airport and car rentals. Places to eat close by and minutes to everything and anything. Rooms are open and spacious and easy access to internet ports, base of lamp, secure feeling with double locks. Prices are well within what this class of hotel offers.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give the Best Western Port Columbus such wonderful feedback about your stay! We are conveniently located to the airport, as well as downtown and Easton Towne Center. We do have a friendly, helpful staff. I hope that should you return to Columbus, that you will choose to stay with us again.

"Whirlpool Suite"

4
14/08/2017

I had a great overall experience with the hotel. The staff was courteous, the hotel was clean, and I really liked my room. The bed was comfortable and the whirlpool was very relaxing. I don't have any complaints and will definitely go back.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to let us know that you enjoyed your experience at the Best Western Port Columbus. Our Jacuzzi rooms are well-equipped with an extra large Jacuzzi tub and a pillow-top, king sized bed. I also want to thank you for letting me know that you found our staff to be courteous and that the hotel was clean. We'll look forward to your next visit!

"The Nicest People in Columbus"

5
13/08/2017

General: I stayed 4 nights in a room on the ground floor. Even though it was little cared near some of the housekeeping facilities there was very little if any outside noise. Although the hotel is in a direct fly over zone from the airport, I never heard an aircraft. The room looked just like the promo photos. Amenities etc: All appliances were functioning and clean. I used the microwave, coffee maker and fridge which was a welcome edition. The fridge was actually cold which was a welcome surprise. The tv also worked with access to plenty of channels. There is a tiny fitness area and indoor pool which I didn't use. For such a budget friendly hotel I was quite surprised by all of the offerings. Breakfast: Standard American breakfast with lots of options including eggs, bacon or sausage and potatoes. Pastries, cereal, fruit and other breakfast items were also available. The ability to make my own fresh waffles was a delight. I don't think the hotel was crowded during my stay but the breakfast items were plentiful and well stocked. Facilities/Other: Pleasantly surprised by nice and clean computers available for use and good wifi throughout. The main lobby was spacious, always clean and pleasant. Near by there are plenty of options for food within walking distance, including a convenience store. The Staff: AMAZING! In a nutshell, what makes this hotel a standout is the staff. From the shuttle drivers to the front desk to the housekeeping staff, I was blown away by not only the consistency of care they provided their guests but just downright friendliness. I've travelled domestically and internationally for most of my life and it is few and far between that I'm surprised by fantastic service. The management staff should be proud of their team and I do hope that they are rewarded and incentivized to continue to perform at these levels. I've stayed in many 4 and 5 star hotels where the service pales in comparison to what I experienced during my stay at the Best Western Port Columbus. Small things: The room wasn't perfect, a bit dusty and obvious signs of repair were visible. My sink and tub were also slow draining. Also wished I could have opened the window for fresh air but I call it human error and I couldn't figure it out. A few spots/stains here and there BUT these things were very very small and frankly not disruptive enough to warrant a complaint. I've stayed in pricey hotels that had the same small issues. Summary: Great hotel for short stay, road trip travelers, families, business and frugal travelers. If I return to Columbus, I'd choose to stay again!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
On behalf of the entire staff at the Best Western Port Columbus, thank you for the outstanding review, we truly appreciate your business. I am happy to hear that our team members and service met your needs and expectations. We love our hotel, our guests and the 5 Star Rating that you awarded us with. I will share this wonderful review with our staff. Thank you again and we hope that you will choose to visit us again. Wow! Thank you for taking the time to give us such wonderful feedback about your recent stay at the Best Western Port Columbus. I am proud to say that we have assembled a wonderful team that truly cares about taking care of our guests.

"Nice room"

4
10/08/2017

This hotel had a great bed. Our room was nice and clean. However the pool had mildew around edge. We especially liked the breakfast. My kids liked that they even had whip cream and mini chocolate chips for the waffles! The breakfast attendant was very helpful.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your stay. I'm glad that you enjoyed our breakfast and all of the toppings that we have available for our make your own waffles. The molding around needs to be replaced, it is not mold, but the paint has come off over the years. We are in the process of getting it replaced. We hope that should you return to Columbus that you will choose to stay with us again.

"Great value, close to the airport"

4
04/08/2017

Front desk staff were very professional and nice. Location was very convenient to the airport. Room was clean and everything was working. Used the swimming pool and thought the water felt like it had a film on it. Thought they could of kept it a little cleaner pool water. Overall I did think this was a good value for the price.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay. Thank you for letting us know that the staff was very professional and that you found our location to be convenient. The pool is tested twice daily and treated as necessary. I hope that should you return to the area that you will choose to stay with us again.

"What a Turn Around!!"

5
29/07/2017

My wife and I used to stay at this hotel regularly when traveling through Columbus during our summer vacation. A few years ago, there was a physical altercation among some guests that management ignored until another guest called the police. The management at that time failed to handle the situation, failed to explain to guests what happened, and never responded to my complaints. I swore I would never stay there again. However, under pressure from my wife who like the proximity to friends in town, I relented and booked a room. When we arrived, I immediately notice a change. The two gentlemen at the desk were very professionally dressed in jackets and ties. They greeted us and immediately checked us in. The check-in procedure included a requirement to read the hotel's policy on partying in rooms, noise, drinking and other activities that might be detrimental to other guests. Our room was on the first floor as we requested. The room was clean and fresh with two double beds. It had all the usual amenities such as flat screen television, coffee maker, microwave oven, refrigerator, iron, ironing board, arm chair, desk, alarm clock, etc. The air conditioning system was very efficient and the free in-room Wi-Fi worked well. We left early the following morning before breakfast but there was complimentary coffee available in the lobby 24 hours a day. We did not take advantage of that or the other amenities the hotel offered such as the business center or pool. The room service was a new experience for us. Grandma's Pizza and Pasta, a third-party company, offered menu items and a delivery service to the motel. We ordered the turkey club sandwich, crispy chicken sandwich, onion rings, and soft drinks. There was a severe thunderstorm with local flooding so the food was a bit late arriving. However, William, our delivery man, arrive with the food still hot. A charming hotel gesture checkout feature was a “Grab and Go” bag that contained fruit, bottled water, and a snack. Morning checkout was very efficient. I was so pleased with the changes and the staff, we booked a room on our return trip through the city a week later. That was also a very pleasant stay. Best Western is back in our good graces and we will book rooms there again next year.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for giving the Best Western Port Columbus another opportunity to serve you and your wife! We have made several changes over the past couple of years including an ownership change and extensive renovations to better serve our guests. We have a staff that truly enjoy what they do, taking care of you, our guest. We will look forward to your return visit!

"Family fun"

4
28/07/2017

Greatplace to stay. Nice pool, great variety for break fast. Internet and computer to use. Little store behind front desk. The cleaning staff were so friendly and helpful. Kitchen staff are great if you have allergies

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your kind words about our hotel and that you were able to take advantage of several of the hotel amenities. Although our breakfast offers many items, I'm so glad that we were able to accommodate your needs due to your allergies. We hope that should you return to Columbus that you will choose to stay with us again!

"Where are the pillows?"

2
25/07/2017

Both of the beds in my room had 4 small throw pillows instead of real pillows. Did Ohio have a shortage of pillows? I dont get it you have one job as a hotel that is to provide a bed The hotel staff was friendly and very nice. The hotel needs some work, but if you need a cheap one night stay this place will do.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give feedback about your recent stay. I'm glad that you found the staff friendly and very nice. I apologize that you did not care for the hotel pillows, we use a standard size pillow on our beds and provide 4 on each bed. Should you return to the area, I hope that you might give the hotel another opportunity to serve you.

"Disappointed"

2
16/07/2017

We stayed here for a baseball tournament. Our room smelled like stale smoke even though it was a non smoking room. The pool looked green and the rooms felt unclean. The breakfast was not good. Neither our safe or the remote worked.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your stay. I want to apologize that you were disappointed with your stay. I hope that you mentioned the issues that you had with your room to our front desk so that we were able to get the items resolved while you were still a guest. Again, I apologize that we let you down.

"lack of maintenance"

2
14/07/2017

The staff was not very friendly or helpful. The hallway was dark and smells like curry. Room was ok but the mattress was too soft that it hurts my back. The breakfast was average. It is not in a safe neighborhood I guess because there were people begging for money in the gas station right in front of the hotel.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
I want to apologize that you were disappointed that our staff was not friendly or helpful. Our employees work very hard to insure that our guests are well taken care of while staying with us, so to hear that they were not friendly is very disappointing to hear. I also want to apologize that you found the mattresses too soft and the hallways dark. Earlier in the year we completed a renovation of the hotel which included all new pillow-top mattresses in our rooms as well as all new updated brighter lighting in our hallways. Again, I want to apologize that you were disappointed with your stay.

"Good Enough for Rock & Roll...."

4
13/07/2017

While on tour with the band Larger Than Life, we had a stop in Columbus for a date in Easton. The promoter had booked us in a rather unsavory place. I immediately looked up this hotel and booked it on the spot. Was VERY happy I did. The place is clean, the pools is fun and most importantly the workers (front desk and manager) are very accommodating. The free breakfast could have been replenished a little bit better but it was still good to have.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to do a review about your stay. I'm so glad that we were able to accommodate you at the last minute. I hope that your concert went well and should you return to Columbus that you will choose to stay with us again.

"Personal"

5
11/07/2017

Excellent location, price, breakfast. Slept like a baby! Best rest ever! I was exhausted upon arrival, had been turned away from other hotels in that area. Beds were clean and comfortable. The price was considerably lower than others in the area, while the room was more comfortable. I was amazed at the other accommodations, such as a microwave and a refrigerator. Clean linens and the staff was very nice! The night attendant was unable to locate me in the computer, but the morning clerk more than made up for his ineptness!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for letting us know about your recent stay! I'm so glad that you got a good nights sleep on our new pillow-top mattress and that you found the room to be clean and comfortable. I apologize for the confusion with the reservation, but glad that we were able to get it straightened out. I hope that when you return to Columbus, that you will choose to stay with us again.

"Excellent Staff, Clean Hotel"

5
10/07/2017

This is one of the nicest hotels I have ever stayed in. The staff is very friendly and professional. The rooms are clean, comfortable and the breakfast is awesome. The staff even bused my table while I was finishing breakfast. Great place to stay.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the 5 Star review! We appreciate the positive feedback about the hotel and the friendly, professional staff. I'm glad that you were able to enjoy our newly renovated sleeping rooms and breakfast area. I hope that when you return to Columbus that you will choose to stay with us again at the Best Western Port Columbus.

"Wonderful Staff!!!!"

5
08/07/2017

We stayed for four days and were struck by how friendly everyone on the staff was. The hotel was clean and reasonably priced. I inadvertently left my jewelry bag and they called my cell phone as soon as they found it. We were able to return and get it before leaving town. Great experience.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful review! We do have a wonderful staff that truly enjoys taking care of our guests and what they do here at the hotel. I'm so glad that we found your jewelry bag and that we were able to get it back to you before you left for home. I hope that should you return to Columbus that you will choose to stay with us again!

"Compassionate"

5
07/07/2017

I always choose this hotel to stay in when I'm in Columbus. The staff are great and the rooms are clean. I had a different experience this time. I was having to decide if I would stay in Columbus or return home. The staff particularly Reggie the shuttle driver went above and beyond his duties and listened with a caring ear. I am grateful that we have such kind strangers in this world. Many thanks Best Western for having such great employees.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to let us know about your most recent stay. I'm glad that you found our staff to be compassionate and helped you with your difficult decision. We will look forward to your next visit at the Best Western Port Columbus.

"Good for the price"

3
28/06/2017

Nice, friendly staff. Close to the airport and downtown. The rooms were smaller than expected but clean and housekeeping staff was helpful with anything we needed. Not much within walking distance just Wendy's.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for letting us know about your recent stay. We are conveniently located near the airport, downtown Columbus and Easton. We have a few fast food locations within walking distance, as well as a couple of full service hotels that offer food in their dining rooms. The hotel has a shuttle that will take our guests to Easton for additional food options. I'm glad that you found the hotel clean and the staff helpful with your needs. Should you return to the Columbus area, we hope that you might choose to stay with us again.

"Great hotel"

5
23/06/2017

Arrived after midnight after arriving on a late night flight. Quick check-in, nice rooms, comfortable beds. Close to restaurants. Less than 5 minutes from the airport. Complimentary breakfast in the morning was very good. Would definitely stay here again

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the 5 star review! I'm glad that you found the hotel conveniently located to the airport and restaurants. The pillow-top mattresses are all new, as well as everything else in our sleeping rooms. We will look forward to your next stay!

"Enjoyed our stay and great staff!"

5
22/06/2017

This is our second stay here and when in Columbus it will be the only place we stay.Great staff always friendly and helpful, clean comfortable rooms and good breakfast.Our rooms were nice and cold since it was 90 degrees out that was a big plus.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
On behalf of the entire team at the Best Western Port Columbus we want to thank you for your stay and feedback. We are happy to hear that our team members and services met your needs and expectations. We also appreciate that we have become your hotel of choice when staying in Columbus and we will look forward to your next visit.

"Great Value"

4
22/06/2017

This was perfect for an overnight stay in Columbus. Very comfortable and reasonably priced. Did not use the pool or fitness center due to our short stay, but they are nice amenities. Location was good. The employees were very pleasant and accommodating.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your feedback from your recent stay with us! I'm glad that you found the location good for your overnight stay and our team members accommodating. We hope that when you return to Columbus that you will choose to stay with us and that you will be able to take advantage of our indoor pool and fitness center.

"Comfortable stay"

4
22/06/2017

We stayed here just one night as we had to catch an early plane out, it was very clean and comfortable, staff was friendly, we did not use any of the food service or amenities. Within walking distance to several food businesses. We stayed on the first floor and it was very quiet, no problem with overhead planes. Great shuttle service that helped us with the return of our rental car and transportation to the airport in the early morning hours.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your kind words about our staff and our hotel. I'm glad that you found the hotel conveniently located near restaurants. The shuttle service to and from the airport is a wonderful amenity that the hotel offers to our guests. Thank you for letting us know that our staff was friendly. We hope that the next time that you need to fly out early in the morning that you will choose to stay with us.

"Nice place for a quick stay."

3
22/06/2017

The lobby was very hot. Maybe trying to save on air conditioning. The room was nice but the other guest were partying and loud in the hall way. They cleared out soon after telling the front desk. Easy check out and 5 minutes from the airport.

"Nicest Staff I have ever experienced"

4
20/06/2017

This hotel is a great value for the money. Nice Breakfast options. Rooms are a bit small but very nice and clean decor. Every single staff member asked if we needed anything and was always smiling and kind. From the front desk, to the housekeeping to maintenance. We were there with 10 baseball players and their families. The hotel staff went out of their way to put us all together and to make sure we had everything we needed.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for the wonderful feedback about the hotel and our staff. We have our own team that enjoys what they do and taking care of our guests. We hope that should you return to Columbus, that you will choose to stay with us again.

"Great hotel, Tone-Deaf Customer Service"

4
09/06/2017

We like this little hotel. The staff is great, the rooms are clean, they provide parking for a reasonable amount, and great shuttle service to the airport. We had a reservation sanfu that nobody can seem to solve, though. I've called numerous people so I am done with that. If someone reaches out to me to solve the problem, great. If not, I won't be using Best Western again anywhere. I'm sure there are other Columbus hotels in the area that would like our business.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
I want to start out by apologizing that you had a reservation snafu, please contact the hotel and ask to speak with either the General Manager or the Front Desk Manager and we will attempt to get your issue resolved. We do appreciate your kind words about the hotel and we would like for you to give us the opportunity to serve you again.

"Pass for now"

2
05/06/2017

No air conditioning in the common areas of the hotel. Slow internet and my room need a deep cleaning. There was old food in the refrigerator and under the beds was dirty. However staff was super friendly and welcoming. I think after a good cleaning and some repairs this has the potential to be a good hotel and a great value.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your feedback. I do want to apologize that the lobby air conditioning is not working, we are waiting for a specially built part for the unit, for everyone's sake, it cannot arrive soon enough. I also want to apologize for the cleanliness issues in your sleeping room, that is definitely not our standard. I hope that should you return to Columbus that you might give our hotel another opportunity to serve you.

"BW Port Columbua"

5
28/05/2017

Reservations were quick and easy with the mobile app. Upon arrival I was immediately recognized and thanked for being a Diamond club member, offered my choice if drink and snacks or points towards rewards. Staff was dressed professionally and acted accordingly. Speedy check-in, information about what was happening in the town entertainment wise that evening as well as a recommendation for a great restaurant for dinner and the experience was complete. Highly recommend staying here anytime you're in the area if you enjoy professional service by quality individuals.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
On behalf of the entire team at the Best Western Port Columbus I want to thank you for choosing to stay with us and your feedback! I also want to thank you for being for a Diamond Best Western Rewards member! We are pleased to know that you had such a positive experience both here at the hotel and in Columbus. We hope that should you return to the area that you will choose to stay with us again.

"Great place to stay"

5
25/05/2017

Wonderful guest service. Excellent rooms. Very good location. Great if you have pets. Everything is clean. Ice machines are convenient. Snacks available at the front desk. My requests were met. Excellent layout in rooms.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your feedback regarding your recent stay at the Best Western Port Columbus! We are pleased that you enjoyed our wonderful guest service, renovated sleeping rooms and convenient location near downtown, Easton and the airport. I hope that when you return to Columbus that you will choose to stay with us again!

"BEST WESTERN"

5
28/04/2017

Excellent is how I describe the best western hotel at the Columbus, Ohio airport! All staff were hospitable and the new renovations in the lobby and rooms were superb! I definitely would recommend this hotel to anyone! The manager also was so lovely and gracious!

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for letting us know that you enjoyed your stay at the Best Western Port Columbus! I'm glad that you found our staff to be hospitable, we truly have a wonderful team that enjoy taking care our you, our guest! We are very proud of the hotel since we have completed most of our renovation. Thank you again and I do hope that when you visit Columbus again, that you will choose to stay with us again!

"Review"

5
23/04/2017

This is a nice place i have been here almost a month . Very nice people. Legacci at the front desk is very nice and respectful. The whole place is clean. Housekeeping does a wonderful job. The rooms are nice. Its a quiet place to stay.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give the Best Western Port Columbus such wonderful feedback! I'm glad that you have gotten to experience the hotel from our helpful, friendly staff to our updated hotel. We have enjoyed having you as our guest.

"Good value for area"

4
22/04/2017

All good room and breakfast, but pool had what appeared to be mold on sides and hot tub is out of commission. Room was good, TV channel selection good. Every encounter with staff was friendly and you could tell they had pride in the interaction and what they are doing.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for taking the time to give us feedback from your recent stay. Unfortunately the hot tub is out of service and is no longer listed as a hotel amenity. We have a team here at this hotel that truly enjoy what they do and take pride in taking care our guests. I hope that the next time that you visit Columbus, that you will choose to stay with us again!

"Great Columbus Experience"

5
20/04/2017

Hotel was clean, well-managed, and convenient to Columbus Airport. We had one of the best staff experiences I've had at BW or any other hotel and felt as if we'd been cared for very well. Breakfast was good (BW is upgrading their breakfast experience in their basic hotel line) and the overall hotel value was very good. We had an issue with the thermostat in our initial room and were immediately (and without even asking) moved to a new room.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Wow, what a wonderful review! I really appreciate the positive feedback and I'm glad that we were able to quickly rectify the issue that you had with your room. I hope that you will continue to give Best Western the opportunity to serve you in the future!

"Excellent hospitality"

5
12/04/2017

This hotel provided everything we could want in a hotel: a warm, caring, efficient staff, excellent rooms, a fine breakfast, and very clean. My friends and I will make this our first choice when we return next year.

Airpointe, General Manager at Best Western Port Columbus, responded to this review
Thank you for your wonderful feedback regarding your stay with us. We do have a great hotel, excellent team that truly care about our guests and an recently renovated hotel. We will look forward to your return visit next year!

"My Fabulous Stay at the best Western in Port Columbus Ohio"

5
06/04/2017

I cannot say enough nice things about this best Western near Columbus airport. The staff was so nice the room was spotlessly clean, the price was very reasonable, The pool area was clean and the breakfast was delicious what more could you ask for? I will definitely be staying at this best western again when I fly out of Columbus Ohio

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give the Best Western Port Columbus such a wonderful review! We have a wonderful team that truly care about our guests and their experience at our hotel. We will look forward to your return visit!

"People Make the Difference"

5
26/03/2017

Crystal - the person in charge of the breakfast room - was exceptional! Her welcoming attitude was a delight and made our stay a five star experience. Her helpfulness in making sure we had everything we needed or wanted was what sets this breakfast experience and hotel apart. She made our day and is reason enough to return on our next trip to Columbus.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
On behalf of the entire team at the Best Western Port Columbus I want to thank you for your outstanding comments about Crystal. She really enjoys serving and taking care of our guests. We truly appreciate your business and look forward to your return visit.

"Awesome crews work here."

5
21/03/2017

Front desk night shift went beyond with helping us get settled in. Super nice with my pet dog. Nice clean rooms , good food , easy to other stores. Great rates for rooms. Secure parking and great looking grounds.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give us such positive feedback from your stay. I'm glad that you enjoyed your stay and found our location to be convenient. We hope that you will consider staying with us the next time that you come to Columbus.

"Best hotel experience ever!"

5
13/03/2017

We were greeted warmly upon arriving and surprised by a jacuzzi in our room that we didn't expect! I guess we got upgraded without knowing. Such a nice surprise. Everyone we encountered was extremely helpful and nice to us. They called us a cab back to the airport and talked about our trip to make sure everything went ok. Definitely the best I have ever been treated at a hotel.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give the hotel such wonderful feedback! I'm so glad that you enjoyed your stay and were surprised with the upgraded room. Our goal is to exceed our guest's expectations and it sounds like we definitely did during your stay. I hope that you will think of our hotel first when you return to the area.

"Very nice Hotel for the price"

4
23/11/2016

The place looks virtually brand-new, it was either just built for freshly remodel. The rooms are very clean. The hotel staff was extremely friendly. The stay includes breakfast. It has a free shuttle to the airport, which is also very close.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for the positive feedback about our renovation! We have been working very hard to create a fresh, inviting atmosphere for our guests. We are just about ready to unveil our new breakfast area/lobby. I also want to thank you for commenting on our breakfast and shuttle. We hope that when you return to Columbus that you will choose to stay with us again so that you can see the finished product.

"weekend visit"

4
21/11/2016

nice place to stay. all was very clean. Room was promptly cleaned in the morning while I was out so I had the afternoon to rest with no disturbances. I was not there long enough to use the pool but it appeared inviting.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give us feedback from your weekend visit. I'm so glad that you enjoyed your stay and were able to get some rest while you were here. I hope that you will have the opportunity to stay with us again in the future after we have completed our renovation.

"Happy Traveler"

5
07/11/2016

Great hotel & staff. Shuttle & breakfast were great options to utilize. Beds were very comfortable, housekeeping staff very good. Neighborhood a little sketchy...no problems though. If in area again will stay again.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to let us know that you enjoyed your stay. We appreciate the positive comments about our housekeeping staff and that you were able to use our shuttle service and enjoy our breakfast. We hope that you do return to the area so that you will have the opportunity to stay with us again.

"Nice clean place with decent amenities"

3
31/10/2016

Check in crew was a little short with us concerning where to go to eat and not very knowledgeable. Check out crew was so much better, very nice and helpful. Rooms were clean ut the beds aren't Marriott or Hilton quality, but clean!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to let us know about your stay. I want to apologize that our check in staff was not as helpful as they should have been in suggesting restaurant options. I am glad that the check out process was much better. In December, we will be replacing all of the mattresses in the hotel. We are also getting ready to update our lobby/breakfast area. I hope that should you return to the Columbus area, that you might give us another opportunity to serve you.

"A Good Night's Stay"

5
27/10/2016

We recently stayed at this hotel while in Columbus visiting friends. This hotel is close to the airport, and there was no problem finding a parking spot in their lot. The room was nicely sized, it was clean, and it was nicely appointed with amenities, all of which were in good working order. (To our surprise, the room even had a hot tub.) The staff was friendly and efficient! The free breakfast was good and included the standard BW hot and cold fare. Only small issue that we had was that they were changing out chairs in all of the rooms on the morning of our departure. Was a little difficult getting our luggage out of the hotel, but the workers and staff were courteous and helpful. We would stay there again if in the area!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give us such positive feedback from your September stay. I'm glad that you enjoyed your stay and were able to take advantage of our hot breakfast. I apologize for the obstacles that you encountered in checking out. I hope that that you do return to the area and have the opportunity to stay with us so that you can see the hotel after the renovations have been completed.

"a nice place close to the airport"

5
19/10/2016

This was a very nice comfortable room. I has just been re done and was in very good condition. Nice roomy shower and bathroom. Beautiful marble sink/vanity. the bed was very comfortable. AC was in the window and loud but not as loud as the planes. Breakfast was delicious with hot items as well as yogart cereal and Danish. Real good coffee too. Front desk folks very helpful at all times. I would definitely stay again.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give the hotel a wonderful review. I'm so glad that you enjoyed our breakfast offerings as well as our updated sleeping rooms. We will be replacing all of the mattresses in the hotel in the upcoming month. I also want to thank you for your kind words about our guest service agents. We will look forward to your return visit!

"Poor Housekeeping"

3
10/10/2016

This was our first weekend stay at this hotel. In the past we had stayed at three other hotels in the area. We liked the exterior and the amenities offered, so we decided to try it. Check-in was easy and the front desk person was helpful and friendly. The room was adequate and comfortable. They have free internet, a fitness center, and a pool. The breakfast was adequate, but nothing special. The real problem with our stay was that we left the room at 10:30 am to go to a football game and returned to a room that had not been touched by housekeeping. That is totally unacceptable to me. I had to go to the front desk at 10 pm to get clean towels. They gave me 1/3 off the cost of that night, but cleanliness is more important to me.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give us feedback from your most recent stay with us. I'm glad that you liked the exterior of the hotel and the amenities that we offer. I am also glad that you found our guest service agent to be friendly and that your check-in was easy. I do want to apologize that your room did not get cleaned. The housekeeper recorded the do not disturb sign in the morning when she was checking her rooms, but when checking again, she did not see that you had taken the sign off of your door. Again, I sincerely apologize for that your room did not get cleaned.

"Good for 1 night"

3
03/10/2016

I typically chose this hotel when I come to Columbus. It is convenient in regards to the city, but it is a high-way drive away. It's nice when DT Columbus is crowded due to OSU games and such. The pool area is really nice and the rooms are fairly decent. I would recommend this hotel for a night or two.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to let us know about your most recent stay. I'm glad that you were able to enjoy our pool. We are currently in the middle of a renovation, we have replaced the carpeting, tile, sofa beds and lamps in the room. We are going to be replacing all of the mattresses, bed covering and window treatments in each room. Our breakfast/lobby area will be completely renovated and the exterior of the hotel will be given a fresh, updated look. We will look forward to your return visit!

"Very clean, super friendly staff, tiny room, bad breakfast"

3
29/09/2016

The hotel was super clean and the staff were very friendly. Our room was extremely small, as well as the bathroom. We tried breakfast on the first day but didn't bother with it the second day. They eggs were rubbery and the tator tots were very chewy. It was close to a couple of fast food restaurants and gas stations. It was very central to where we needed to be.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for your positive comments about the cleanliness of the hotel and the friendly staff. I apologize that you found that our sleeping rooms and bathrooms to be small, and that you didn't care for our breakfast. The hotel is conveniently located near several fast food restaurants and the airport.

"Best Western, Port Columbus, Ohio"

5
27/09/2016

Excellent experience, traveling with Siberian Husky, and the staff made every effort to accommodate us. This was one of the few quality hotels available to travelers to Columbus which would accept dogs, and we were quite happy to chance upon the Best Western in Port Columbus. We were given a large room with a party-size spa at standard online reservation price.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for letting us know about your recent visit. I am so glad that we were able to give you one of our larger sleeping rooms and that you had an excellent experience at our hotel. Many of the Best Western hotels are pet-friendly. I hope that should you return to Columbus that you will choose to stay with us again.

"Best Western Port Columbus"

4
26/09/2016

Stayed at CMH Port Columbus hotel. The hotel was located close to the airport and also had airport shuttle. The bed was comfortable. I would recommend this hotel as a hotel to be considered if you need it close to the airport.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for letting us know about your stay. We are located only 3 miles from the airport and do offer a shuttle from 4:30am-12:00mn everyday. Please consider staying with us again in the future should you need to be close to the airport or downtown.

"Best BW we have stayed at!"

5
26/09/2016

This was a great BW. Everyone was extremely helpful and friendly from the front desk to the maids. The breakfast was very good and very nice area to enjoy breakfast. Very nice pool area and fitness center.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for the wonderful feedback about your recent stay at the Best Western Port Columbus! We truly appreciate your business and your trust in us. I am so glad that you found our team to be extremely helpful and friendly, we have a staff that enjoys what they do, taking care of the guest, and it shows. Should you return to the Columbus area, I hope that you will choose to stay with us again!

"Above and beyond"

2
17/09/2016

I called for a shuttle and 20 minutes later I called back, apologies were given and they sent cab for me that they paid for. Same for the return trip to the airport. This was above and beyond service that I expected. Front desk associates Rajer and Sabrina were so helpful and friendly. Hotel was clean and so was the room. Breakfast was included and very good. All staff was friendly. I would definitely stay there again.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay at our hotel. I apologize for the confusion with the shuttle pickup, but I'm glad that we were able to make it right and that you enjoyed your stay. We will look forward to your return visit.

"Nicely Renovated"

4
14/09/2016

This Hotel has VERY PLEASANT STAFF (Brittany and others that I don't recall names) everyone was pleasant in greeting you when they saw you. Breakfast was good, pool was nice. Very happy to see the new carpeting throughout property since our last visit including the stairwell that looks freshly done. Looking forward to see the continued renovations on our next visit. Thank you everyone for your kindness keep up the good work ??

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for your kind comments about our staff and our renovation. The new carpet is definitely an improvement. New updates are happening weekly. We are getting our new sleeper sofas and chairs for the sleeping rooms this week. Thank you and we will look forward to your next visit.

"Clean, comfortable and friendly"

5
11/09/2016

Very friendly staff, clean room and a nice breakfast. The hotel room was spacious and the room comfortable . The breakfast was nice, I had a cheese omelette. They also offered grab and go bags. Hotel also has a small selection of snacks for room available for purchase.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
On behalf of the entire team at the Best Western Port Columbus I want to thank you for staying with us and providing your feedback. I am happy to hear that you found our staff to be very friendly and that you enjoyed your breakfast. Should you return to Columbus, we hope that you will choose to stay with us again.

"Great hotel, good value"

5
04/09/2016

I have over 4700 people who follow me and let me tell you I mean every word in my reviews. This is a hotel that offered friendly service from moment of checkin to check out. Ok, so I got it on Hotwire for about $30 less than actual. You here some horror stories about best western. I walked in around 9pm and was greeted by the front desk girl with a big smile and an ill be right with you. Room was a little dated but no remote for tv, no problem she came a brought me one right away with a smile. Breakfast in morning was good and Beth the manager was so kind and personable and just a nice experience. I come to Columbus 3 times a year with my boss, I have to stay elsewhere with him; but when I come myself, will absolutely be back. Hotel is doing some construction and there's a really big sign as you walk in. If you book thru 3rd party don't blame hotel and write review based on that. The 800 reservation center should however tell you; great stay, thanks Beth and your team.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give the Best Western Port Columbus such a wonderful review. I'm glad that you enjoyed our breakfast with over 30 hot and cold items. As you mentioned in your review, we are in the process of a renovation which will include all new mattresses and furnishings in the room, as well as an updated breakfast/lobby area. We have already replaced the tile, carpeting and lighting in the sleeping rooms. I hope that when you return to Columbus, that you will choose to stay with us again.

"Clean, comfortable and good airport location"

3
01/09/2016

Room was a good size (2 queen beds) with sink in the main room; separate bathroom. Beds were comfortable, room was clean, and had no problems. Breakfast was fantastic, with lots of options. I used the swimming pool (larger than I'd expect for this kind of hotel) and the hot tub - very nice pool area. They are in the middle of renovations which will help freshen it up a bit for sure. Staff were very friendly and helpful when I arrived - although I had some challenges in my booking directly with them. Location is only 5 minutes from airport, and there are a number of restaurants within walking distance of the hotel.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to review your most recent stay with us. I'm glad that you enjoyed your stay and our staff. I do apologize that you had challenges when booking your room with us, I hope that once you arrived everything got straightened out. Thank you again for staying with us and we will look forward to your return visit.

"Really small"

3
25/08/2016

Room was really small. Front desk was nice. Shuttle driver to airport nice. Beds need new mattresses. Bathroom was really small with a wobbly toilet seat. No clock in the room. Had a grab and go breakfast that was OK. Stayed here because of the park and fly.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to let us know about your stay. I'm glad that you enjoyed our shuttle driver and our grab and go bag. I apologize that your clock was missing, I will make sure that if it hasn't been replaced by now, that it gets replaced. As far as the mattresses, we are getting all new mattresses in the hotel, as well as new furniture and lighting in the rooms. I hope that you might give the hotel another opportunity to serve you once our renovation is complete.

"Clean, comfortable, and helpful staff"

4
18/08/2016

Though there was some remodeling/upgrades going on it did not impact our overnight stay at all. The room was fresh, though not as clean as I would like . The staff was very helpful with arranging shuttles to return rental car and then again in the early morning to the airport. The room had a good bed and plenty of space.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for giving us feedback about your stay. I'm glad that the staff was helpful with arranging the shuttle so that you could return your car and also in getting you to the airport. We hope that should you return to Columbus, that you will choose to stay with us again.

"Okay"

4
17/08/2016

Not a bad place to stay for the night. Definitely pre-arrange a shuttle, I didn't realize that was an option and the cab fare from the airport was a little ridiculous. Rooms are a little outdated, but clean. They were doing construction that made the day a little miserable in the room while I was trying to nap before a flight, but that's not their fault.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Megan, Thank you for taking the time to review the hotel. I apologize that you didn't know that we have a complimentary shuttle to and from the airport. I also want to apologize that the carpet installers kept you from getting a nap before you left on your flight. We have finished all of the carpet installation at the hotel. During our renovation, we will be replacing all of the furniture in the room with the exception of the dresser. We will also be replacing all of the mattresses, bed skirts, window treatments and lighting. I hope that should you return to Columbus, that you will give our hotel another opportunity to serve you.

"For the $, it's fine"

5
15/08/2016

There are a bunch of really bad reviews for this place but it's really fine. The room was fine, small, but nothing unusual. Yes, the pool is right off the lobby but so what? People walk in and out, no one cares if you are in there with your family. Yes, I saw a group of rough looking characters, but you're not sharing your room with them. For the $, this place was fine. FREE shuttle to the airport!!!!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to review the hotel. I'm glad that you were able to take advantage of the complimentary shuttle to the airport. I hope that if you are flying out again in the future, that you choose to stay with us again and check out all the updates that we make to the hotel.

"Decent value lodging near Columbus Airport"

4
14/08/2016

Stayed a long weekend at this BW property based on the generally favorable TA reviews and for its proximity to the airport (2 miles). I had an early flight out and was at the airport in a jiff. The hotel and the grounds are neatly kept and presentable. My room was a double with a small microwave, a small fridge for snacks, and a flat screen TV with the usual cable channels. The AC wasn't overly loud nor was the fridge. Wi-fi was slow at times but overall okay. Though my room was near the elevator it was pretty quiet my whole stay. The complimentary breakfast was fine – not what you could call deluxe but more than adequate to prepare a person for a day of work or play: scrambled and boiled eggs, sausage, toast, pastries, fruit, juices, and waffles. The coffee was just okay. The breakfast area could be somewhat bigger in my opinion but at least the volume on the TV was low enough that I could ignore the inevitable morning litany of murders, crimes, and scandal which other hotels seem so intent on forcing on their breakfast guests. From what I could tell, the other guests that weekend varied from families with children, those attending the Ohio State Fair, and business travelers. The last time I was in Columbus, I stayed at a different hotel (i.e by the Dublin Irish Festival) and the management handed out a notice warning against late night revelry – here at the BWPCA, no fears about late night or revelry. You have to have a car because there isn't really much nearby and certainly nothing you might call nightlife unless you consider Speedway, McDonald's, Wendy's, or Waffle House night life. The property is right next to the I-670 on ramp so downtown is a straight shot of 10-15 minutes drive. My bottom line for TA travelers is the BWPCA offers comfortable, decent value lodging near the airport.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give us feedback from your recent stay with us. The hotel is in the process of a renovation and included in that renovation is the breakfast/lobby area. We will be knocking down a wall and expanding the breakfast area, as well as giving it a fresh, inviting look. The hotel does offer a complimentary shuttle to and from the airport, as well as to and from the Easton area, which has over 50 restaurants and plenty of shopping. We hope that should your travels bring you back to Columbus, that you will give the Best Western another opportunity to serve you.

"Amazing staff and comfortable hotel"

5
13/08/2016

I just wanted to say how incredibly delightful my stay was at your hotel. I had an insane work week and when I arrived, the front desk staff was nothing but sweet and accommodating. I specifically remember Brittany made my stay go smoothly and she was very polite. When I got up to my room, I was pleasantly surprised to see a giant whirlpool jacuzzi bathtub in the corner of my room. I can't tell you how excited I was. This is exactly what I needed after a stressful week. It was such a kind gesture and I couldn't have asked for a better stay. The breakfast in the morning was top notch as well. I really appreciated the upgraded room and I can assure you I will be staying at your hotel every time I visit Columbus. Thank you again to you and your staff for making my stay an amazing one.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give the hotel such a positive review. I'm so glad that you enjoyed your stay in one of our king rooms with a Jacuzzi. We'll look forward to seeing you again!

"Clean hotel and friendly staff"

5
07/08/2016

Room very clean with comfortable bed and new clean remote* for TV. Free hot breakfast, just didn't like the boiled eggs. Everything else was great. Affordable, excellent pricing especially for an airport hotel!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for letting us know about your recent stay. I'm glad that you found the room to be clean and that you enjoyed our complimentary breakfast. I hope that if you are in the area again, that you will choose to stay with us here at the Best Western Port Columbus.

"Great staff"

4
04/08/2016

Spent the night while attending the Ohio State Fair and had a very good stay. Staff were very friendly. We actually left an item in the room and called back to see if we could get it back. Thanks to Clark and Connie we received it in the mail within 2 days. So I feel they went above and beyond and I thank them very much for that. Would return to this hotel if back in the area. Thank you again for your great service.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for letting me know about your recent stay at the Best Western Port Columbus. I'm so glad that you found the staff to be friendly, and that Clark and Connie were able to send your lost item back to you. Thank you again for your wonderful comments about the hotel.

"Very Friendly and Reasonably Priced"

4
02/08/2016

Three families stayed here before flying out the next day. Used the Park and Fly package. The staff were very helpful and the hotel is located only 5 - 10 minutes from the airport (depending on traffic). Found it to be clean, the bed was comfortable. Did find the pillows to be lumpy. The indoor pool was nice. Close to fast food eating facilities. Shuttle was on time and driver was courteous. Did not hear any planes. Made reservations here for my next trip in September

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
I'm so glad that you found the hotel to be quiet and clean. I am also glad that you enjoyed our shuttle driver. We are conveniently located only three miles from the airport and within walking distance of several fast food restaurants. We will look forward to seeing you again in September.

"Excellent service & quality"

5
26/07/2016

The staff here are top-notch, and so are the accommodations. Convenient location. Staff are pleasant and helpful. The rooms are large, clean and comfortable. This has become my preferred hotel when in this area; I highly recommend this hotel!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Wow! Thank you for such a wonderful review of the hotel. I appreciate the kind words about the staff and the hotel. We are actually in the process of updating the hotel to create an even better experience for our guests. We will look forward to your next visit!

"Very bad experience - car break in"

1
25/07/2016

On our second night - four cars parked in the hotel parking lot got broken in. Including ours. Window smashed, some small items stolen. Lots of headache. The hotel staff was very helpful with calling the police and cleaning up the mess in the car, but we will not be coming back to this hotel for sure. Obviously there is very little effort put into keeping the parking lot safe, if nobody from the staff notices that the cars are being broken into...

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
I want to apologize for the unfortunate situation that happened in our parking lot. This is not a common occurrence that takes place here at our hotel. Again, I sincerely apologize for the inconvenience that this has caused you and your family.

"Great Experience"

5
24/07/2016

We asked for a quiet room and they provided a room on the 3rd floor and although the hotel was full, the guests around us where quiet too. The room is a little small, but we weren't there to just stay in the room. They had ice water, fresh fruit and coffee always available in the lobby. Great experience. Will definitely recommend and stay again.

"Airport Shuttle driver--fantastic"

5
15/07/2016

This hotel is about 5-10 mins. from the airport, depending on traffic. Room was clean and spacious, and met our needs. We didn't use the pool, but it looked well-maintained...you can see it from the check-in desk in the lobby. Our flight was early and they offered a wake-up call if needed. Breakfast buffet was your basic choices and they had a pre-bagged grab and go if you wanted that instead. Not too fond of the coffee, but that's just me b/c I am admittedly a coffee snob. They offer long-term parking here that can be added on to your room. If you book directly with them, you can ask when you reserve it. If you book through a 3rd party site, like we did, you will have to ask when you arrive. The charge will be a separate transaction. All desk employees were efficient and very friendly. The best part of this stay was the shuttle driver. I don't remember his name, but he was wonderful. He was our driver both ways, and remembered us from. He was so friendly and genuinely seemed to like his job. I recommend this hotel for a business and anyone who is in a hurry.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for such a great review and the wonderful comments about the staff, especially the shuttle driver. We do offer the park and fly package that includes a sleeping room for one night and free parking for 7 nights. I do hope that the next time you are flying in and out of John Glenn International Airport that you will choose to stay with us.

"Quiet and Convenient to Port Columbus Airport"

4
14/07/2016

Stayed here with our two teenage sons the night before an early flight. The location is great and, even with other families staying there and enjoying the pool, the property was quiet at night -- a must when getting up early for a flight the next day! Breakfast was fine and thankfully on time at 6:00 a.m.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for letting us know about your recent stay. We are only 3 miles from the airport which makes it nice for those early flights. I'm glad that you were able to enjoy the pool and breakfast. Should you visit Columbus again, even if it is only for an early flight, we hope that you will choose to stay with us again.

"Great spot close to Airport"

4
13/07/2016

We only stayed one night before getting on the plane back home. The room was very clean and had all the amenities we needed. It had a large Jacuzzi tub which we did not use as did not have the time to sit and relax. The computer in the lobby was not working and the night auditor offered the computer behind the desk for us to print our boarding passes. We also asked him to get us a cab to the airport and he said the shuttle driver would be there in a few minutes, so he went and got the van and helped us load our luggage so we were ready to go as soon as the driver got there. Great customer service! Different then the gal who checked us in. She needs to smile more and be a little friendlier. Overall a great stay.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for letting us know about your stay. I'm glad that your room was very clean and I'm sorry that you did not have the time to enjoy the large Jacuzzi tub in your sleeping room. We just installed brand new computers and printers in our lobby business center for the ease of printing boarding passes. I apologize that our desk clerk was not friendlier upon check-in, but fortunately our shuttle driver and night auditor were helpful. I hope that should you be in the Columbus area again, that you will choose to stay with us again.

"Geat staff & Great location"

5
13/07/2016

The staff at this hotel impressed us with how friendly and helpful they all were. The hotel was an easy access to down down Columbus and the surrounding area. We had planned on staying in the city but this worked out even better. Would plan on staying here again!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to review the hotel and your kind words about our staff. The hotel's location is ideal because we are close to downtown, Easton and the airport. We will look forward to your return visit!

"Senior Men's Softball team stay"

4
11/07/2016

Our Senior men's team has stayed here now three different times for a men's tournament . The hotel has everything we need as a traveling team . The staff is very friendly and helpful . This is the first time we utilized their free shuttle which worked out very well also . The morning hot breakfast is typical of what you find at most hotels . We have nothing but positive things to say for our stay at this hotel .

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
On behalf of the entire team at the Best Western Port Columbus we want to thank you for bringing your group back to our hotel for a third year. We are pleased to know that your experience was great! We hope that you will return to Columbus for a fourth year.

"Better than expected"

4
11/07/2016

Clean, comfortable, and friendly. Carpets and furniture need updating but it was better than I expected as I don't normally stay at Best Western hotels. They allowed early check in when we arrived and the hotel was easy to find. Close enough to uber for a reasonable price to the downtown area for events.

"Five Star Staff"

5
23/06/2016

All of the staff here definitely went above and beyond to make sure I was satisfied. During my continental breakfast the service from an employee named Valissa was exceptional, and resturant quality. The room was clean. The relaxing hot tub was just what I needed after a long drive. All in all I would stay here again!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Outstanding Review! Thank you for choosing to stay with us at the Best Western Port Columbus. We truly appreciate your business and your trust in us. We will share your awesome review with our team so they know how well they are doing. We will look forward to your return visit.

"Airport Stay"

4
21/06/2016

We just needed a place to stay that was close to the airport and included transportation to the airport. This hotel fit the bill. We didn't have time to use any of the service, but everything was clean and comfortable. Our shuttle drive was very friendly and helpful.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to let us know about your recent stay at our hotel. I'm glad that you found our hotel location was convenient for you and that you were able to use our shuttle service to/from the airport. We hope that you have the opportunity to come back and visit when you have a chance to use our indoor pool and spa.

"Best Western Port Columbus Airport Convenience"

5
21/06/2016

The hotel was close to the international airport, easy to find, clean and comfortable. The lounge chair in the room was a little old, hard, and stained, but everything else was good to go and a great value. The breakfast was great. We've paid thirty bucks for a family breakfast at a fast food chain while staying at other Columbus hotels because their "Complementary Breakfast" was stale toast and old fruit. Best Western did it right, though. I ate all I could hold, and when I travel, the diet goes bye-bye at the door, sausage included, baby.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay. I'm glad that you enjoyed our hot breakfast. I do want to apologize for the stained lounge chair in the room, we are actually in the beginning stages of a renovation which will include all new furnishings in the room which will include all new chairs, mattresses, drapes, bed skirts, carpeting/tile, and lamps. We will also be updating our breakfast/lobby area as well as all of our public areas. I hope that you will get the chance to come back and visit when we have completed our renovation.

"Excellent Stay for a Great Price"

5
21/06/2016

This hotel was a little farther away from OSU than I wanted but after finding out they had a shuttle and free breakfast, we went for it! It was a great place to stay! Very clean, and a extremely helpful staff. Only disadvantage was the shuttle picking us up after the concert because it was a 20 minute drive both ways so we'd be waiting for quite awhile. Other than that, everything was great!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give us feedback about your recent stay. I'm glad that you enjoyed our hotel and our staff. Should you return to Columbus, I do hope that you will consider staying with the Best Western Port Columbus again.

"Great Stay"

5
16/06/2016

Great place to stay and very and helpful staff.Would stay here again in a second ,great experience!We went to various places,like the Columbus zoo and Eastontown center.North Market place was good too.It eas a good location to navigate from and that was helpful.You won't be disappointed if you pick the hotel.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
On behalf of the entire team here at the Best Western Port Columbus we want to thank you for your stay and feedback. We are pleased to know that the location was good for all of the interesting places that you were visiting. We hope that when you return to Columbus that we will be your hotel of choice.

"Great Location"

5
09/06/2016

As always Best Western has proven to be at the right place at the right time for us. The cost is great for the value which as retirees we appreciate. The staff as always is helpful and courteous. We forgot an item or two which the staff was able to provide for us without having to find a local store.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for choosing to stay with us at the Best Western Port Columbus. We truly appreciate your business and your trust in us. We are pleased to know that our team members were helpful with your forgotten items as well as courteous. I hope that should your travels bring you back to Columbus, that you will once again chooce to stay with us.

"Arabian Ohio Buckeye Horse Show"

5
07/06/2016

Awesome staff, great hotel for the price, only about 10 minutes from the Ohio State Fair Grounds. Lots of places to eat in the area, close to the airport if you're flying in for the horse show, Highly recommend the hotel.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
On behalf of the entire staff here at the Best Western Port Columbus we want to thank you for your stay and feedback. We are pleased that you enjoyed your experience and found the area convenient to the Ohio State Fair Grounds. We hope that when you return to Columbus, that we will be your hotel of choice.

"Best hotel for Columbus airport"

5
02/06/2016

This hotel has the friendliest and most helpful staff of any place we've stayed. The rooms are very quiet and very comfortable. I understand the hotel will undergo remodeling soon, but even now, it's a great place to stay.

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to give the hotel staff such positive feedback. We have actually started our renovation. We are putting all new flooring throughout the hotel, both tile and carpet. The lobby/breakfast area will be updated, the exterior of the building will be painted, the guest corridors will have new lighting installed, new furnishings in the sleeping rooms as well as many other upgrades. We hope that should you return to Columbus, we will be your hotel of choice.

"Port Columbus Best Western"

5
01/06/2016

Very quiet, comfortable. Friendly staff. The shuttle will even take you to the Easton shopping center for dinner or whatever, and pick you up. A very nice convenience. Lovely pool and hot tub. I woukd definitely stay here again on my next trip to Columbus. The location is great for exploring the area.

"Excellent Desk Personnel/Breakfast Bar"

5
18/05/2016

Travelled from Pittsburgh to Port Columbus for a graduation commencement at Capital U. Arrived at 2PM sharp and was greeted by a front desk team of Connie Brigman & Brittany Lash. They were quick to ask if we were AAA members which saved us over $20 each. They offered good advice about local eateries and local things to do. Each time we passed the desk they asked if everything was okay and were SINCERE about it. A great experience. Please commend the staff for myself and my extended family travelling with us!

"LOVED IT!!!"

5
18/05/2016

More basketball travel for us... This time, our tournament brought us to Capital University in Bexley, OH. This Best Western was only a 10 minute drive, and what a nice place. All the staff were very nice, accommodating and friendly. They have an indoor pool and hot tub, which with our ball team, DID NOT go unused. The breakfast was very good. Especially the first day. The property was very clean, which I am a stickler for. They are about to go some renovations, so although it was a very nice property, I guess it is about to get even nicer. Also, want to thank Beth for all her help with our team reservations. GO PONY'S!!!!!

Airpointe, General Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to review your most recent stay at the Best Western Port Columbus. We really appreciate all of the positive comments about the hotel and our convenient location. We are getting ready to start renovations which will touch every part of our hotel, including the exterior of the building. Should your travels bring you back to Columbus, we hope that you will choose to stay with us again.

"handicap room"

5
17/05/2016

There handicap rooms are truly accessible. All fixtures are usable, grab bars are in right location and room around bed is adaquet. Other motels should go there to see how handicap rooms should be set up..

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to comment about our handicapped rooms. I'm so glad that you found them accessible. We know that you have a lot of choices when you travel, I do hope that in the future you will continue to use Best Western.

"Leisure Trip"

4
15/05/2016

The hotel is good. Minor issues were there in terms of bedding and internet. Internet got addressed suitably. Staff can be friendly to customers. The breakfast is not good and was really cold. The guys were not too helpful over there. However this is a good place for a overnight stay to board your flights as very close to Airport. Too cramped and need to plan the space bit better.

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to review your most recent stay. I apologize that the breakfast was cold, we definitely need to look into why the food was not hot and our service staff not helpful. We will be starting a renovation of the hotel in the next couple of weeks which will include an updated lobby/breakfast area that will be more spacious, all new mattresses, furnishings in the room, carpeting and tile throughout the hotel as well as new wall covering, lighting in the hallway, the fitness room will be redone and the exterior of the building will be updated. Again, I apologize for the challenges that you encountered. We do hope that when you do come back to Columbus that you will give our hotel another opportunity to serve you.

"Great Stay"

5
13/05/2016

We appreciated the quality of this Best Western. Very comfortable, nice whirlpool and great breakfast! We would stay here again. They were helpful when we needed directions. We like hte quality of Best Westerns.

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to review your recent stay at our hotel. I am so glad that you enjoyed the quality of the hotel. We are going to be starting a renovation in the next couple of weeks to update the hotel and improve the guest experience. I do hope that when you are visiting Columbus again that you will choose our Best Western to serve you.

"Nice hotel but details messed up"

2
05/05/2016

I stayed here a few days and the experience would have been nice except a couple of incidents. Firstly, I had booked the room via booking.com and despite receiving an email confirmation the hotel had done nothing about it. I arrived after a long flight only to find out that the hotel was full. The receptionist seemed to indicate that the same thing had already happened many times. Instead of booking me to another hotel she eventually removed somebody else's booking and got me a room. Secondly, despite the generally good breakfast, I once got milk that was very badly off already. Luckily I did not get a food poisoning for my return trip. It is unfortunate since generally the staff was nice and the hotel pleasant.

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to let us know about your most recent stay. The Booking.com reservations normally come through on the hotel reservation system and I am not sure why we did not get your reservation. I am very sorry for the inconvenience that this caused when you were already tired from your flight. I also have to apologize that you had a bad experience with the milk that was in our breakfast area. Please consider staying with us should your travels bring you back to Columbus.

"Asked for my money back and went elsewhere..."

1
24/04/2016

I had used Best Western's website and searched for a room for three people. It gave me a list of suitable rooms and I chose one called "King Executive Suite." Sounded nice. I figured I'd let the kids share the king and I'd sleep on the fold out couch or a rollaway. When we arrived at the hotel, there was some kind of dubious activity going on in the parking lot - two big bashed-up looking vans were parked around the side, music blaring, and overly filled with people who were yelling back and forth to each other and wandering around. When I parked near one of them, I got several threatening glares. Ignoring this, I parked, gathered up the kids, and went inside. Check-in was slow. My kids and I finally got to the front of the line and got our key. On the way to the room, housekeeping people were in the halls with their cart and there was at least one person who seemed to be there "visiting" someone who was cleaning - they were very noisy and blocked the hall. We waited, then had to ask them to excuse us so we could get to our room. When we got to the room, my first impression was that the room was tiny for an "executive suite." There was only the king bed - no fold-out couch or room for a rollaway - how were three people supposed to sleep in this room? I also could hear lots of noise from the hall and the adjoining room - it was not well-proofed. The bed had been very hurriedly made - the dust ruffle was jammed between the mattress and the floor in several places and it looked unkempt. There was a big dark stain on the bedspread that looked as if it had absorbed something off the floor. I hoped it was coffee. The whirlpool area was a small built-in alcove in the room, which was completely filled with the most enormous whirlpool I'd ever seen - and it was surrounded on all sides by floor to ceiling mirrors. Plastic plants dangling down from the ceiling and carpeted steps led up to it, finishing the look. It was really something else. Not what this girl was looking for. Since we didn't have enough bed space for the three of us, I had no qualms about asking for my money back and heading elsewhere. There are tons of other choices in the area and we ended up at a nice clean spot down the road for the same price. The lady at the front desk was gracious in being sure my credit card was not charged for the room. That was the only positive in the 20-minute experience.

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for your comments regarding our hotel. Our king suites all include a large Jacuzzi, unfortunately they do not have a sofa bed in the room. The hotel does offer rooms with 2 double beds, that will sleep up to 4 people. I apologize for the commotion that was taking place in the parking lot when you arrived at the hotel, we do attempt to monitor the events that take place in and around the hotel, we missed this situation. Again, I'm sorry that your 20-minute experience was less than perfect.

"Disappointed beyond belief!"

1
24/04/2016

We decided to make a weekend trip with our family to go to the Zoo.mthis hotel was fairly priced (military discount) and not too far from the Zoo or the Cheesecake Factory. We reserved two rooms for two nights, for our party of four and one toddler. To begin with they had no roll away beds. Ok, we can adjust. But, when it's ten o'clock at night and your 3 year old granddaughter is trying to sleep, and there are inconsiderate people running up and down the halls, hooting and a hollering to each other, one tends to get a little irritated. So, we thought, they will calm down and go to sleep. No, Saturday afternoon it continued. To the point I went downstairs and made management aware of the situation. All the desk clerk could say was ok. My daughter comes down, she too addresses the desk clerk, again, ok. Apparently the desk clerks and the mgmt aren't too concerned about their guests to allow such disrespectful behavior to continue even AFTER it was brought to their attention TWICE! Let's not forget to mention the two young boys smoking pot in the corner of the parking lot. I mean seriously people? So, we checked out today, my husband expressed in his calm stoic voice how disappointed he was in his stay, the desk clerk attempted to apologize. Really? How hard would it have been to get the disruptive guests under control or ask them to leave? In all of my years of traveling, I've NEVER had such a horrible experience. We will be back to Columbus, but I promise you this...WE WILL NOT stay at another Best Western again. This one has ruined it for all. Congratulations!

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to let us know about your recent stay. I apologize that you experienced noise issues, the guest service agent did walk the halls trying to find where the noise was coming from, but the guests making the noise seemed to vanish when the agent was around. The hotel has a limited number of roll away beds available and unfortunately we did not have any available for your room. Although we make constant attempts to monitor the hotel facility, there are unforeseen incidences that do happen. Again, I apologize that we let you down.

"Great place to stay!"

5
20/04/2016

We have stayed at this hotel many times. Aside from the fact that the property is clean inside and out, the employees are friendly, and it's close to the airport and to Easton Towne Center shopping, this Best Western is also pet friendly!

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to submit your survey. I'm glad that you thought that our hotel is a great place to stay!

"Overnight for Columbus Crew Game"

5
18/04/2016

Good location to MAPFRE Stadium and no traffic in and out of the city. Also good location to Easton Mall. I would most definitely stay here again. The pool and the hot tub were barley used so we were able to be there by ourselves. No splashing/chaotic children.

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for taking the time to review your most recent stay at our hotel. I'm glad that you found the hotel to be conveniently located to all of your destinations. We will look forward to your next stay at the Best Western.

"Lovely hotel to park & fly!"

5
18/04/2016

This will be the hotel I choose for park & fly from the Columbus airport! Lovely property, great room and friendly, helpful staff! Much easier accessible than hotels by airport. Very nice pool and spa area.

Airpointe, Manager at BEST WESTERN Port Columbus, responded to this review
Thank you for letting us know that you enjoyed your recent stay at the Best Western. I appreciated all of your kind words about the hotel and staff. We will look forward to your next visit.

"Clean and New Management"

4
12/04/2016

We have stayed at this location for over 6 years. This is the cleanest I have ever seen it. They have repainted and scrubbed every wall and door. The staff is still very friendly. The Sunday morning breakfast was a little bit of a let down because the stove broke. But there was still more than enough to eat. There were people that didn't understand that waffle's, assorted cereal's, yogurt, bagels, fresh fruit, hard boiled eggs, hot oatmeal, coffee, hot tea, and juice still made a good breakfast. All and all it was a great weekend get away.

"Never stay at this hotel!"

1
11/04/2016

Lady at the front desk was extremely rude and unhelpful. Key card entry pad on our door was not working at 10:30pm when we arrived back to the hotel for the night. We were locked out of our room until 12:30am before they FINALLY changed the batteries and could get us in. I was so unhappy with their lack of motivation and lack of caring. Cleaning person didn't even let the front desk know they couldn't get in to clean our room due to the keypad and nothing was cleaned or restocked. The bed sheets where stained and so where both chairs that where in the room. You couldn't pay me to sit on those! So unhappy with cleanliness of hotel and horrible staff!

"Best Western stay"

3
09/04/2016

I have stayed at this Best Western before and this stay I was disappointed with the housekeeping. I was especially disappointed with the front desk as though I was given and excuse. It was expressed to me that perhaps I stayed in my room too long or I had a sign to not to disturb. That wasn't the case. I had left my room to exercise and ate breakfast. I came back much later and the room still wasn't cleaned.

"Cant beat the price and the quality"

5
01/04/2016

The breakfast was delicious. Bacon, eggs, hashbrowns, waffles, cereal, yogurt, pastries, etc. The hot tub was hot and relaxing. Kids enjoyed the pool Great hotel for a great price. We got it on booking.com. Would stay here again

"A get away"

4
24/03/2016

They should have done better when it came down to it. I called 3-4 times from my personal cell phone to alert the desk staff of the children ringing my phone. It was constant during the night. I was advised to just take the phone off the hook. By morning, I was about to leave and check out, I thought about the phone being off the hook. I placed it back on the hook and YES...THE PHONE RANG AND IT WAS THOSE SAME CHILDREN. The clerk at the front desk said they knew of who was doing it but, obviously, NOTHING WAS DONE ABOUT IT!

"I have been bringing groups to this hotel for 6 years and every year they get better."

5
24/03/2016

The Staff at this hotel is so helpful. They have helped our group and made my job extremely easy because of their accommodation and professionalism. The rooms are comfortable and clean and well appointed. If you are going to the airport or picking up people from the airport, there is not a better hotel in Cbus. Especially like the sales and desk staff. Also a nice pool and hot tub.

"Flyers stunk, Hotel didn't"

5
23/03/2016

My husband and I stayed here last night for a Flyers game at Blue Jackets stadium. The Flyers stunk. The hotel did not. I was immediately inpressed with how friendly the staff was. The young lady at the desk was well dressed and cleanly pressed and smiling very genuinely. She was clearly thrilled to have us. She took several minutes to welcome us to the area, recommend a few places to visit and asked where we were from. I asked for extra pillows and she found us two. We had a problem with our credit card and needed to shred it and she took care of it. She commisserated with us after the game and brought me a fat stack of paper for printing in the morning in the business center. The cleaning staff was efficient and incredible. The entire time we were there someone was cleaning and wiping down. Our room was spotless. It is the attention to detail that always impresses me. Things like window sills that are wiped off and undersides of lampshades being clean impress me. This place was like that. One cleaning staff person was even wiping down the third floor base boards in the hallway last night! Yesterday afternoon I took advantage of one of the cleanest and most well tended pool areas I have ever had the pleasure of using in a hotel. First, let me say it is a beautiful facility. Little touches like wooden walls and mosaic tile make it a pleasurable place to spend time. Second, the cleanliness mentioned earlier continued here. Third, as a once lifeguard and current mom, I notice safety features and was seriously impressed with an obviously well stocked first aid kit, properly appointed backboard, appropriate equipment for poolside. A properly labelled and obvious emergency phone was also a huge positive. The only negative here was that there was not a towel hamper. Finally, our breakfast. I do not stay at hotels that do not do breakfast. This was by far one of the best I have had. The coffee was strong enough, everything was kept at the correct temperature, they had one of those wonderful industrial toasters that makes perfect toast. If you like sweet breakfast they had fixings for waffles, and muffins. They had wonderful sausages, eggs, and even home fries. We really couldn't have done better if we had bought breakfast elsewhere. Also the coffe bar is open 24 hours and is stocked with yummy flavoured creamers. This was a great experience!

"Great service, friendly staff"

5
19/03/2016

I stayed at Western Port Columbus one night before my flight out of Ohio. The hotel is very clean, comfortable, and close to the airport. They also have a big pool and a Jacuzzi. The hotel provides free shuttle (drop off and pick up) to a shopping/dinning/night life area near as well as to the airport. I enjoyed my stay at Western Port Columbus and will stay there again if I go back to Columbus.

"Reasonable with mixed staff"

3
14/03/2016

The room was clean and check in was quick. The staff were friendly yet unprofessional. The hotel shuttle wag not running so a cab wag called and paid for by the hotel. It felt poorly managed, would recommend for a one night stay.

"very friendly and clean"

5
12/03/2016

stayed here for a conference at the greater Columbus convention center was a 7 min drive without traffic was 15 min with traffic. was wonderful hotel was quite had a hot tub/spa wichi was nice and heated pool. Breakfast was good and staff was sooo friendly. I had forgot my toothbrush and they were happy to give me a new one. very clean very friendly the spa needed a good scrubbing at the top edge but that was my only complaint. comfy bed and pillows nice room. quiet

"Terrible Service from Manager, poor breakfast food, noisy toilet"

2
07/03/2016

Terrible experience at this hotel. The manager was rude and told us that everyone was waiting on us to get on the bus to leave for the Arnold when she was telling us this 20 minutes in advance! She forced us to finish our breakfast because "everyone else was ready and waiting to go". The shuttle was supposed to leave at 9 and she was rushing us at 840. The breakfast food was terrible and extremely greasy but to be expected with free breakfast food. The worst part was our toilet made a VERY LOUD grinding noise every 5-10 minutes all day long. The noise was so loud we had to keep the TV on through the night to actually drown out the noise. I will never stay in a Best Western. I would recommend if you are going for the Arnold in the future to pick someplace a little more classy and pay the extra money because this was NOT WORTH IT.

"Horrible staff and dated hotel interior"

1
07/03/2016

Stayed 3 nights and will not return. Staff was unprofessional, and not very helpful. The main issue I had was with the staff. Also every interaction I noticed with other guests at the hotel, the staff was unprofessional with. The morning manager was the only exception to this.

"Perfect for Business Travel"

4
04/03/2016

Reception at this Hotel made everything just perfect! Kind, friendly, and extremely helpful despite an obvious heavy booking during my one night stay. Shuttle bus was punctual except for a pickup request from the mall which was about 30mins late but it was fine given the time to spare. Room was spacious and clean with the standard Best Western amenities included; TV, Coffee Machine, Hair Dryer. Placing the Hotel near the airport(approx. 10 minutes) and a 5 minute drive to the Apple Store made it perfect location for me. Rain and an outdoor mall made my shopping experience not so comfortable. They do have a Large cinema at the mall if you're interested in spending time watching a movie. Breakfast was somewhat limited, I didn't quiet understand the concept of breakfast without a fruit basket but then again I hopefully didn't know where they kept the fruits. My room was quiet and the bed was comfortable and the bathroom was spotless clean. I certainly would recommend this hotel to anyone planning on a short business trip in the vicinity. Again, I would like to compliment the professionalism of the staff which helped me throughout my stay up to the last minute drawing my attention to keep an eye out for an expected snow storm expected to cause airport delays.

"Great Value"

5
01/03/2016

Convenient to airport and fairly close to downtown. The staff is extremely friendly and helpful. The workout facility was adequate and clean. The hotel has a good sized pool and hot tub. Hot breakfast was good (eggs,sausage,potatos, waffles,cereal,muffins,yogurt and various fruit

"Wonderful staff"

5
23/02/2016

As a hotel it is fine, above middle grade. Location is great for Port Columbus airport. The breakfast is all right, what we go to eat of it in the early morning. Make your own waffles, bagels, stuff like that. OK. What sets this hotel apart is the GREAT staff they are really nice people.

"Worst Western...bedbugs and more!"

1
23/02/2016

Aside from the bedbugs, broken toilet seat and paper thin walls, this is the first hotel I have ever stayed at where the housekeeping staff runs the place. They would begin cleaning noisily at 9 am and asking us when we would be leaving our room. We often saw staff in the breakfast area helping themselves to the food. One evening, we were shocked to come back to the room and find that it had not been cleaned at all. When we complained we were told that housekeeping had gone home for the night. After much insisting, we were moved to a clean room. No bedbugs, but the safe didn't work nor half the lights. There were also a lot of odd people hanging around; one night a policeman was having an argument with some "guests" in front of the main door and the pool was taken over every night by a bunch of guys with several crates of beer. For me, never ever again!

"Nice Room"

4
21/02/2016

Booked room with Jacuzzi and it was an amazing romantic getaway for the evening. The staff was really helpful and the hotel was very quiet, had no interruptions. Unfortunately, I didn't get to enjoy breakfast because we slept in :-/

"Don't even go there."

1
15/01/2016

Desk clerk reissued our room at 9pm and we were horrified when the new guests walked in using their newly issued key cards. Front desk was rude after we questioned them on the issue. Management response worse than the desk clerk. Couldn't get clean towels, room wasn't serviced... many other hotel options on the surrounding blocks, seriously save the distress and don't even go there.

"Great Service!!!!!!!!!!!!!!!!!!!!!!!!!"

5
27/12/2015

Great Service, excellent staff, and easy access off highway. I recommend it for anybody visiting the area. Stop in enjoy the pool, fitness center, and the continental breakfast. Make you own memories.

"Great place to stay"

4
09/12/2015

This trip was a business trip and the hotel was the perfect hotel for me. My room was clean and quite. The staff were friendly. Breakfast was nice and the location is great. Will be back to this hotel and will tell others as well. Keep up the good work.

"excellent airport convenient location"

5
21/11/2015

always friendly staff, good fitness center and food within walking distance. gas for the rental car return right across the street. I love Best Western beds, the kings are always VERY comfortable. Good cable TV selection (which is important in Ohio because that place is boring!)

"Great for business travel"

4
29/10/2015

Rooms are spacious and very comfortable with a pool and hot tub in addition to a fitness room. Some rooms also have in-room hot tubs. Staff is very friendly hand helpful. Very convenient to airport and highway access to city.

"Vandalized vehicles!!!!"

1
26/10/2015

We stayed here for 4 nights while in town for a horse show, while there 2 of our trucks and one other truck had windows smashed and items stolen. Come to find out the hotel has had their surveillance cameras turned off. We have received different stories from every employee that we have been in contact with as to why they are no longer on. Not only are the robberies not being recorded, but having no video surveillance also puts all guests at a big risk. We have not had any luck speaking with management or corporate about these issues we have experienced. It is safe to say we will never be staying at this hotel again nor will we ever recommend it to anyone after the terrible experience we have had.

"Very disappointed"

2
26/10/2015

The room was straightened, but could smell that it was an old room, not a new clean one. The hallways were loud - could hear people talking all up and down the hallway. We opened up the blanket and found hair strands - highly nauseating to say the least. Blankets should be washed upon every visit.

"Stolen Spare Tire / Over booked rooms"

2
23/10/2015

We stayed at this hotel to park and fly, The room was clean,and the staff was friendly but when we returned home we noticed our spare tire had been stolen. We also were scheduled to stay upon our return but the hotel had overbooked and a room was not available. They offered an alternative hotel, 13 miles away at the same rate we had booked with Bookingbudy.com but we decided to return home instead of stay another night in Columbus.

"GOOD PLACE"

4
23/10/2015

good place to stay near the airport. easy access to car rental return. Many places to choose from to eat. We liked The Marriott Grill down the street, pricey but good food. The breakfast served was the same as other places. when checking in the lady spoke fast and did not seem to care that we had arrived...the check out man was very pleasant.

"Very good"

4
19/10/2015

One of the best hotel in a long time. The room was very clean. The workers were kind and helpful. I really appreciate everything during the time of stay. I will definitely stay here again. Thank you. I will definitely let others know about Best Western Port Columbus, Columbus, Ohio.

"Vandalized Vehicle!!"

1
13/10/2015

We stayed here based on the Park and Fly aspect of the stay. On our return October 11, 2015. We found that the back window of our vehicle had been shattered out. We immediately went to the front desk and the gentleman working said that he had only been there a couple weeks and didn't know what forms needed to be filled but recommended that we call the police. Then he followed this statement up with, "well there have been a lot of break-in's here the past couple weeks before you guys arrived." We were never told that there were any break-ins, had we been told this information we would have just simply parked at the airport for a lot cheaper. Not only did they not have any idea of what to do, we were not offered any assistance in cleaning up the shattered glass that was all over their parking lot. We are incredibly unhappy with our experience and will never stay here again, or recommend any one staying there.

"A decent reasonable place to stay."

3
09/10/2015

This was a clean, friendly, reasonable place to stay. The room was clean and smelled good when I walked in. The check-in, as well as out, was easy and quick. The hot breakfast was simple but tasted good and came with the deal. The location of the hotel I'm sure was good if I was using the airport but other than that it left a little to be desired. There was nothing but a few fast food places to eat and only one pub style establishment that was closed. There are no attraction near by and it was a little noisy due to highway traffic . I would go back but just if I had to find a cheap place to get out of the rain.

"One of the Better Best Westerns"

4
06/10/2015

Stayed at this hotel for two night and thought that every aspect of my stay was fine. The only minor problem was that the room is not as sound-proof as most guests would prefer. Voices from the adjourning rooms and loud footsteps from the room above was annoying to say the least. But this one complaint was not bad enough to stop me from booking this hotel again.

"Best Western Port Columbus"

4
21/09/2015

Not a bad hotel over all. The hot breakfast was a nice touch, although the biscuits could have been heated up first . The room was clean, but if you have a bad back or are the type that moves around a lot when you sleep, the mattresses are like rocks; so be prepared for some stiffness in the morning. Also if you have one of the rooms with a sleeper sofa, they will not be made up when you arrive. You have to do that yourself, and the sheets etc..are in a plastic bag by the door. The guest shouldn't have to do work to be able to sleep, it should be done before they walk into the front door.

"out-dated"

3
17/09/2015

It needs to be updated from top to bottom. bed uncomfortable, carpet worn, hot tub nasty. the outside of building was the best sight. location was wonderful and peaceful.... If you could just upgrade this would be the best kept secret to a renown place to stay in columbus

"Nice Surprise for Exercise"

3
13/09/2015

The Best Western is average. I wish a major Airport Hotel would offer some breakfast for those catching early flights - I left at 5:00 a.m.. The room was clean and had a large flat panel TV and coffee. My bonus was a nice walking track, at a cancer research center, near the hotel. The track was nicely landscaped, and I saw a pair of deer just beyond a narrow stand of trees along the path!

"Worst night's sleep ever!"

2
08/09/2015

Worst night of sleep ever! Our teen sons slept in the king bed and my husband and I slept in the sofa bed. The sofa bed was terrible. You couldn't get comfortable because you could feel the springs with every move. The sofa bed was fine to sit on, but this should not be offered as an alternative bed. Hotel staff wasn't very accommodating either. They would rather talk among themselves than cater to their customers. Would not recommend this hotel.