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Passing thru. I thought I'd use up some points...I saw the rooms interior prior to booking, however, in person, it is more stark and dreary. As BW tries to compete with Holiday Inn and alike, the changes are not cozy and inviting. In fact they become more and more institutionalized and generic. With 50 shades of gray and white combos, it's not a comforting ambiance. There is only so many ways to dress up the same ol' format...gray is gray...not much but an over cast day look. The sleek and modern takes on some chains leave alot to be desired. Where's a Hampton Inn??
Dear Guest, We have noted your feedback regarding the room design, atmosphere, and overall ambiance. Guest comfort and a welcoming environment are important to us, and your comments will be reviewed with the appropriate teams. We appreciate your perspective and look forward to welcoming you back for another stay. Sincerely, Hotel Manager
Good location. Reasonably refurbished facility. Great breakfast.
Dear Guest, We are pleased that you enjoyed the convenient location, refreshed property, and great breakfast during your stay. We are also glad our pet-friendly accommodations worked well for your visit. We look forward to welcoming you back for another comfortable experience. Sincerely, Hotel Manager
This Best Western is one of the best hotels we have stayed in. I was recognized as a Rewards Member. Everything in the room was clean and neat and worked! The breakfast was the usual fare found at most hotels. It was just extra nice that everything was hot that should be hot; they have two different kinds of waffle makers; plenty of room for several people to be getting their breakfast and there was no waiting for anything to be refilled. If I had one complaint, it would be that the sink area for the bathroom is such that the light over it shines right into the bed. (The commode & shower are in a separate area.) However, that is not unusual, just not fun if someone is trying to sleep.
Dear John, Thank you for your wonderful review. We are delighted to hear that your stay was such a positive experience and that you felt recognized as a Rewards Member. It is especially rewarding to know that you found the room clean, neat, and fully functional and that our breakfast offerings exceeded your expectations with hot items, multiple waffle makers, and efficient replenishment. We also appreciate your feedback regarding the sink-area lighting and understand how it could be inconvenient when another guest is trying to sleep. Your comments have been shared with our management team for consideration. We truly appreciate your kind words and look forward to welcoming you back for another great stay. Sincerely, Hotel Manager
The room was very clean and the ease of checking in was phenomenal!
Dear Guest, We are delighted that you enjoyed your clean room and found the check-in process quick and effortless. Your kind feedback means a great deal to our team and motivates us to continue providing a seamless guest experience. We look forward to welcoming you back to our hotel once again. Sincerely, Hotel Manager
We were celebrating the birth of our granddaughter and needed a comfortable convenient stay. This BW accomplishes this. The room was clean. The bed and pillows incredibly comfortable and the staff very helpful
Dear Guest, Thank you for your wonderful review. We are delighted to hear that you had a comfortable and convenient stay while celebrating the birth of your granddaughter. It is great to know that the room was clean, the bed and pillows were incredibly comfortable, and our staff provided helpful service. We truly appreciate your feedback and look forward to welcoming you back again soon. Sincerely, Hotel Manager
The location was perfect off the highway, and the rooms were accommodating for my 5-person family. They had a queen suite available at the last minute that would work for us. The noise level in the room was quiet at all times. The food was good in the morning. The service was excellent when asking for a place to eat.
Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you found the location convenient, the room comfortable for your family, and the atmosphere quiet and relaxing. It is great to know our team provided helpful service and that you enjoyed the breakfast as well. We truly appreciate your visit and look forward to welcoming you back again for another enjoyable stay. Sincerely, Hotel Manager
Great, clean spot. A surprise - was a step up for sure on normal Best Westerns and was a nice respite.
Hi H8102RAlauram, Thank you so much for your kind review! We're thrilled to hear that your stay was a pleasant surprise and that our property felt like a step up from the typical experience. It's wonderful to know you enjoyed a clean and comfortable space and that it provided a peaceful respite during your travels. Our team works hard to make every stay enjoyable, and it's always rewarding to hear that our efforts made a difference. We look forward to welcoming you back on your next trip for another great experience!
Very nice facility and the desk clerk was very helpful. Highly recommend staying here,I know we will again! Just off the interstate and close to restaurants.
Hi bobev75, Thank you so much for your wonderful review and recommendation! We are thrilled to hear that you enjoyed our facility and found our desk clerk to be helpful. Providing friendly and attentive service is something our team takes great pride in, so your kind recognition truly means a lot. We're also glad our convenient location just off the interstate and close to a variety of restaurants added to the ease and enjoyment of your stay. Whether traveling for business or leisure, we strive to offer a comfortable and accessible place for our guests to relax. It's especially rewarding to know that you plan to stay with us again; there is no greater compliment. We truly appreciate your support and look forward to welcoming you back for another pleasant and memorable visit!
Great breakfast, great location, comfortable bed. Great shower. The front desk clerk was such a joy to work with and gave great coffee shop recommendations!
Hi DeborahinGeorgia, Thank you so much for sharing your wonderful review! We're thrilled to hear that you enjoyed your stay with us, especially our delicious breakfast, convenient location, and the comfort of your bed and shower. It's always our goal to make our guests feel right at home, so your kind words truly mean a lot. We're also delighted to know that our front desk clerk made such a positive impression and helped you discover some great local coffee spots! We'll be sure to share your kind comments with them; they'll be so happy to know they helped make your visit even more enjoyable. We appreciate you choosing to stay with us and look forward to welcoming you back for another relaxing and memorable stay soon!
This hotel is right next-door to three or four other chain hotels, one of which had an early morning fire alarm. But not this one! The one really big plus at this hotel as it has literally the most comfortable beds I have ever slept in! It was like sleeping on a cloud! The room comes with shampoo and conditioner, and body soap on the wall in the shower. And soap and hand lotion on the wall by the sink. This seems to be the new trend and all the hotels that we stayed at on the East Coast(5 total). It's very efficient and keeps everything cleaner than the old bars of soap, but I could also see where people might be a little grossed out by it. The staff was polite and the room was immaculate. The hotel is very easy to get to. The breakfast buffet was extensive(note that there are breakfast options on the one side of the room, but also on the other . I tell you that because I almost missed the stuff on the other side of the room!lol) Because of all that I gave her a five star rating.
Hi 333kimm, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our beds to be “like sleeping on a cloud.” Providing a comfortable and restful night's sleep is always our top priority, and it's wonderful to know we hit the mark. We're also glad that you appreciated the convenience and cleanliness of our in-room amenities, as well as the politeness and attentiveness of our staff. Your observations about our extensive breakfast buffet are very helpful. We'll be sure future guests notice that there are offerings on both sides of the room! It's great to hear that our location made your visit easy and convenient, and that overall, everything about your stay contributed to a five-star experience. Your kind words will be shared with our entire team, who will be thrilled to know their efforts made your visit so enjoyable. Thank you again for staying with us. We look forward to welcoming you back on your next trip, so we can provide another “cloud-like” stay and excellent experience!
Great location ,just off expressway..well kept area. Staff was super nice, breakfast was nice,good selection, with pancakes and waffles machines available. Great selection of food..Pool area was nice and clean,good size pool to relax. We would definitely stay here again when traveling towards Chattanooga.
Hi Mike M, Thank you so much for taking the time to share your kind and thoughtful review! We're thrilled to hear that you enjoyed your stay and found our location convenient and easy to access right off the expressway. It's also wonderful to know that you appreciated the cleanliness and upkeep of the property, as our team works hard to ensure the entire area remains welcoming and well-maintained. Your compliments about our friendly staff mean a lot, we truly believe great hospitality begins with a warm smile and genuine service. We're also happy that you enjoyed our complimentary breakfast, especially the pancake and waffle machines, along with the wide variety of options available to start your day right. It's great to hear you had time to unwind by the pool and found it clean and comfortable. Our team takes pride in creating a relaxing environment for our guests to enjoy. Thank you again for your kind words and for choosing to stay with us. We would be honored to welcome you back the next time your travels bring you toward Chattanooga!
The bed and pillows where comfortable and room was clean. I like that they had breakfast included. Very quiet and room was spacious.
Hi 82seanteb, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found the room clean, spacious, and quiet, three things we know make a big difference in a guest's comfort. We're especially glad to know the bed and pillows were comfortable, as a good night's rest is always a top priority. It's also wonderful to hear you appreciated the complimentary breakfast. We strive to provide a convenient and satisfying start to your day. Your kind words are greatly appreciated, and we're so happy we could provide the relaxing stay you were looking for. We look forward to welcoming you back the next time you're in the area!
Hotel was great and staff was friendly. Would definitely stay again. Breakfast was okay. Yogurt machine wasn't working well. It was dispensing slowly or not at all. That has become one of my favorite things at the BW breakfast, so that was disappointing. The juice machine was open, so you had to hold it shut to dispense the juice. Decent options, just a little below other BW Breakfasts that I've had. Breakfast staff was in all honesty a little overwhelmed with a large, noisy church group when we. visited.
Hi Y9340VTsandral, Thank you for taking the time to share your recent experience with us. We're so glad to hear that you enjoyed your stay and found our hotel and staff to be friendly and welcoming. It's always encouraging to know that our guests would choose to stay with us again thank you for that vote of confidence! We also appreciate your feedback regarding the breakfast experience. We sincerely apologize for the inconvenience with the yogurt and juice machines. We understand how disappointing it can be when a favorite breakfast item doesn't meet expectations, especially when it's something you've come to enjoy at other Best Western locations. Please know that we've already reported the issues to our maintenance team to ensure both machines are functioning properly moving forward. You're absolutely right that our breakfast area can get a bit busy during large group visits, and we appreciate your understanding and patience during that time. We are actively addressing how we staff and manage peak breakfast hours to better serve all of our guests comfortably and efficiently. Again, thank you for your kind words and constructive feedback. We look forward to welcoming you back and providing an even better experience next time.
VERY DELIGHTFUL PLACE, THANK YOU FOR BEING VERY SWEET, HELPFUL AND JUST SO VERY NICE!!! THANK YOU FOR A CLEAN HOTEL TO LAY DOWN AND NOT HAVING TO WORRY!!! THE WILLINGNESS TO ASSIST WAS AMAZING!!! I WILL RECOMMEND TO ANYONE LOOKING FOR A WONDERFUL STAY!! I WILL BE BACK AGAIN!!!!
Hi 208christyn, Thank you so much for your wonderful and heartfelt review! We are truly delighted to hear that you had such a positive experience with us. Our team takes great pride in creating a welcoming, clean, and comfortable environment for every guest, and it's incredibly rewarding to know that our efforts made your stay so enjoyable. Your kind words about our team's helpfulness and willingness to assist mean the world to us. It's exactly the type of experience we aim to deliver every day. We're especially grateful for your recommendation to others and are thrilled to hear you plan on returning. It will be our absolute pleasure to welcome you back for another fantastic stay! Thank you again for your support and for taking the time to share your experience.
The was very clean, plenty of towels. Temperature control and AC worked well. Very courteous staff at check in-polite, knowledgeable, & asked for preferences. Breakfast set up was prompt & well stocked-coffee was hot, food was fresh & hot as well.
Hi Deborah M, Thank you so much for your wonderful review and for taking the time to share your experience! We are thrilled to hear that you had such a positive stay with us. It's great to know that you found your room very clean and well-stocked with plenty of towels. Our housekeeping team works diligently to ensure every guest enjoys a comfortable and welcoming environment. We're also pleased that the temperature control and air conditioning worked well, helping to make your stay even more comfortable. It's especially rewarding to hear your kind words about our front desk staff. We take great pride in providing courteous, knowledgeable service, and making sure we understand and accommodate our guests' preferences whenever possible. I will be sure to share your compliments with the team. Additionally, we're happy to hear you enjoyed the breakfast! Our team works hard each morning to ensure everything is set up promptly, fresh, and ready to help our guests start the day right so we truly appreciate you noticing the effort. Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you back for another great experience in the future!
Great room and the bed was comfortable. The shower head needed to be tightened and the wet floors that resulted from the loose head needed to be wiped but everything worked out. Water at night never got all that hot. Unfortunately, the desk staff were unable to redeem my reward coupons.
Hi woodmister, Thank you for sharing your recent experience with us. We're so glad to hear that you enjoyed the comfort of your room and found the bed to be just right for a good night's rest. We truly appreciate you choosing to stay with us. I'm very sorry to hear about the inconvenience you encountered with the shower head and the wet floors as a result. While I'm glad everything ultimately worked out, that's certainly not something we want our guests to have to deal with during their stay. I've shared your feedback with our maintenance team to ensure that this is addressed and properly tightened so future guests do not experience the same issue. I also want to apologize for the lukewarm water during the night. We understand how important a hot shower can be, especially when winding down at the end of the day, and we're currently reviewing our water heating system to make sure it's functioning optimally around the clock. Lastly, I'm sorry to hear that our front desk team was unable to redeem your reward coupons. I know how frustrating that can be, especially when you've taken the time to earn those rewards. Will address this and see how we can assist you with your rewards, whether by applying them retroactively or ensuring they're available for a future stay. Your feedback helps us grow and improve, and we truly hope to have the chance to welcome you back and provide an even better experience next time.
The bed was very comfy. Easy to control the room temperature. Recently renovated, clean and comfortable. Friendly staff. Pet friendly. Great breakfast. Excellent coffee machine, offering lots of choices. This one is on our list of favorites.
Hi Arlene0912, Thank you for your wonderful review! We're delighted to hear that you had such a comfortable and enjoyable stay with us. A great night's sleep is essential, so we're thrilled that you found the bed to be very comfy and that controlling the room temperature was easy. It's fantastic to know that you appreciated our recent renovations, cleanliness, and overall comfort. Our team works hard to create a welcoming environment, and your kind words about our friendly staff mean a lot to us. We're also happy that our pet-friendly accommodations made your stay even better! Breakfast is an important part of the guest experience, and we're glad you enjoyed it, especially the coffee machine with its variety of choices! We love knowing that we've earned a spot on your list of favorites, and we truly appreciate your support. We look forward to welcoming you back for another great stay in the future!
Just a one-night stay as we passed through the Chattanooga, TN area. This hotel is located right off I-75 so a perfect location, even for driving into the city for some music and dinner. Our room was clean and spacious and comfortable. The complimentary breakfast had nice offerings and everything we tried was yummy.
Hi MiswestKathM, Thank you for your kind words! We're so pleased to hear that your stay with us was a positive one. Providing clean, comfortable, and spacious accommodations is always our goal, and we're delighted that you found your room to be just that. Our location right off I-75 does make it easy for travelers like yourself to stop in for a restful stay while still being close enough to enjoy Chattanooga's vibrant dining and music scene. We're also happy to hear that you enjoyed our complimentary breakfast and that everything you tried was delicious. We believe a great start to the day makes all the difference! We truly appreciate your feedback and hope to welcome you back whenever you're passing through the area again.
Easy access from the interstate. Room was clean, beds comfortable, room was spacious for hotel room. Liked the sink outside the shower and toilet. Room was quiet (stayed on the 3rd (top) floor). Nice greenway path .5 miles from the hotel. Fitness room is good size with variety of equipment, including free weights. Only 1 treadmill, wish there was an additional one. Drinking station with coffee and hot chocolate (and more). Would stay here again.
Hi MichellehL5652DT, Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay and found the room clean, comfortable, and spacious. It's great to know the layout with the sink outside the shower and toilet, added to your convenience, and we're glad your top-floor room provided the quiet and restful atmosphere you deserved. We also appreciate you highlighting the nearby greenway path, it's a wonderful option for a walk or run, and we're glad you got to take advantage of it. It's great to hear that our fitness room met most of your needs with its variety of equipment, including free weights, though we understand how having an extra treadmill would be helpful. Your feedback is valuable, and we'll certainly keep it in mind as we continue to enhance our amenities. The complimentary drink station with coffee, hot chocolate, and more is always a guest favorite, and we're so glad it added a little extra comfort to your stay. It's fantastic to hear you'd choose to stay with us again, we can't wait to welcome you back for another relaxing visit!
The location of this BW plus is right off interstate 75, is convenient to dining and shopping, and is in a safe and quiet area. The staff were all cordial, complete with smiles, the room was absolutely spotless and laid out well, the hvac was very quiet, and breakfast was good and plentiful. This was just a quick getaway for me and the wife and I would come here again without hesitation. Great job BW Plus Magnolia Inn!
Hi Richard H., Thank you so much for taking the time to share your wonderful experience. We are thrilled to hear that your quick getaway was a success and that you and your wife enjoyed your stay with us! Our location right off Interstate 75 is indeed convenient for dining, shopping, and exploring the area, and we are glad you found it safe and quiet. We take great pride in maintaining a welcoming and comfortable environment for our guests, and it is fantastic to hear that our staff made a positive impression with their cordial service and warm smiles. Cleanliness is a top priority for us, and we are delighted that your room met your expectations of being absolutely spotless and well laid out. It's also great to hear that the HVAC system provided a quiet and comfortable atmosphere, ensuring a restful stay. We are pleased that you enjoyed our breakfast offerings. Providing a good and plentiful breakfast is important to us as we strive to start our guests' days off right. We look forward to welcoming you back in the future without hesitation.
This hotel was a gem of a find. It was in a group of hotels in the area, but this had good reviews which were accurate. Hotel was super clean, quiet, updated and the bed/pillows were comfortable. It had an excellent breakfast buffet in the morning...lots of choices of hot and cold menu items. Fresh fruit, yogurt, juices, bagels and coffee. The staff was very pleasant. We would stay here again.
Hi tcjag14, Thank you so much for taking the time to share your delightful feedback with us! We are thrilled to hear that you found our hotel to be a gem and that it lived up to your expectations. It's wonderful to know that you appreciated the cleanliness, quiet atmosphere, and updated amenities of our hotel. Comfort is a top priority for us, so we're glad to hear that you found the bed and pillows to be comfortable, ensuring a restful night's sleep. We're especially pleased that you enjoyed our excellent breakfast buffet. Offering a variety of hot and cold menu items, including fresh fruit, yogurt, juices, bagels, and coffee, is part of our commitment to providing a great start to your day. Your kind words about the variety and quality of our breakfast selections are much appreciated. Our team works hard to create a welcoming and pleasant environment for all our guests, and it's heartwarming to hear that you found the staff to be very pleasant. Your feedback is truly encouraging and motivates us to continue providing exceptional service. We are honored that you would choose to stay with us again. We look forward to welcoming you back for another wonderful experience. We are here to make your stay as enjoyable and comfortable as possible. Thank you once again for your kind review and for choosing our hotel!
Room was clean, comfortable, staff very friendly, breakfast AMAZING! Location is right off the interstate, lots of shopping and restaurants close by. Asked for a local place to have lunch and it was so good, City Cafe. Would definitely stay at this location again!
Hi Beach1308, Thank you for sharing such a fantastic review! We're delighted to hear that you had a clean and comfortable stay and that our friendly staff made your visit even more enjoyable. It's great to know you loved our AMAZING breakfast—we strive to offer something special to start your day right! Our convenient location near the interstate, along with nearby shopping and dining options, is a favorite among guests, so we're glad you found it helpful. We're thrilled that our recommendation for City Cafe hit the mark, too—it's always a pleasure to share local gems with our guests. We can't wait to welcome you back the next time you're in the area. Thank you again for your kind words and for choosing our hotel!
Bed was very comfortable. Roach in room. Hot breakfast was good with scrambled eggs and different choice of meat each day. Had pancake and waffle iron. Kitchen staff very kind and attentive. Front deck staff at check out acted put out when asking for a receipt. Pool not open. Pool very small. Suite is nice having door between living room and bedroom. Coffee maker in room not working. Next door to venue we were going to for a party.
Hi teresap118, Thank you for taking the time to share your feedback. We appreciate your detailed comments and are glad to hear that there were aspects of your stay that you enjoyed, such as the comfortable bed, the variety in our hot breakfast, and the kindness of our kitchen staff. However, I am deeply sorry to hear about the issues you encountered during your stay. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room was still treated with a pest heater for precaution. I also apologize for the inconvenience caused by the coffee maker not working in your room. We will have our maintenance team check all appliances to ensure they are functioning correctly for future guests. Regarding the pool, I understand your disappointment that it was not open and that it seemed small. We will address our pool maintenance schedule and provide better communication about its availability to our guests. I'm sorry to hear that your experience with the front desk staff at check-out was less than satisfactory. We strive to provide excellent customer service at all times, and we will address this with our team to ensure a more positive interaction for all guests in the future. I'm pleased that you found the suite layout with the separate living room and bedroom to your liking and that our location next to your party venue was convenient. Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.
This hotel was very clean and the staff was extremely helpful and nice. Easy to find, right off the interstate. Plenty of restaurants and shopping nearby. Breakfast was very good. Very nice hotel and very affordable. We didn't use the pool, but it looked to be clean.
Hi 370tammies, Thank you for taking the time to leave such a positive review of your stay with us! We are delighted to hear that you found our hotel to be very clean and that our staff was extremely helpful and nice. Our location right off the interstate and proximity to plenty of restaurants and shopping is indeed one of our highlights, and we're glad it added to your convenience. It's wonderful to know you enjoyed our breakfast and found our hotel to be very nice and affordable. Although you didn't use the pool, we're pleased to hear that it appeared clean to you. We strive to maintain all areas of our hotel to the highest standards for our guests. We look forward to welcoming you back on your next visit!
I originally had reservations at the IHG hotel next door but later switched to the BW+ after the IHG wouldn't allow all 3 of the dogs in the suite (1 dog was a service dog, the other 2 were there for an AKC show). BW+ allowed the dogs and accommodated us in a King suite with separate bedroom. The hotel staff was exceptionally dog friendly, greeting us with treats each morning. The breakfast was the best I've encountered at a hotel in 12 years of traveling for shows. Every day had eggs, biscuits, gravy, sausage or bacon, waffles and pancakes with toppings (choc chip, honey, etc), bagels, muffins, oatmeal, cereal, yogurt and the juice wasn't watered down (looking at you LQ). The breakfast bar is replenished quickly and whether you eat at 6:30 or 9:30 the food is fresh and hot. Their is also a coffee machine that offers cappuccino, latte, cocoa and other options. The bed was comfortable and the a/c system has digital wall control. There is plenty of green space for your pets with bags provided. The hotel grounds were kept very clean as was the indoor area. There's an outdoor pool, however it was closed during our visit. This was my first stay at a BW+ as I'm usually at a LQ, Residence or Candlewood suites, but I will definitely be looking at other BW+ as the price point was significantly lower but the service and rooms were equal. Hopefully, other BW+ are as good as this one
Hi OnAir63660034737, Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you and your dogs had such a pleasant stay with us. It's great to know that our pet-friendly policies made a difference for you, especially given the circumstances with your reservations. We understand how important it is to accommodate all members of the family, including our furry friends, and we're delighted that you felt welcomed and comfortable in our King suite. Our team takes pride in providing a top-notch breakfast experience, and your detailed appreciation of the variety and quality of our offerings truly warms our hearts. We strive to ensure that our breakfast bar is always well-stocked and fresh, no matter when our guests choose to dine. We're glad you found the bed comfortable and the room to your liking, including the digital wall control for the a/c system and the ample green space for pets. It's also wonderful to hear that our staff's friendliness and attentiveness left a positive impression on you. We apologize for the outdoor pool being closed during your visit, but we hope you'll have the opportunity to enjoy it next time. Your comparison of our hotel to other brands and your intention to stay with Best Western Plus again in the future is the highest compliment we could receive. Thank you once again for your kind words and for giving BW+ a try. We look forward to welcoming you and your pets back for another exceptional stay!
The pillows are the worst Ive ever used and the bed was very uncomfortable. The a/c was terribly noisy. To the point that I finally shut it off. I woke up 3 hours later and it was 79 degrees in the room. If I hadn't been so tired from driving all day I would've asked for a different room. To top it all off, when we decided to leave at 5:30 am, the elevator wasn't working. The staff told me that the elevator periodically quits working. I'll never stay there again!
Dear David Gittins, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I personally checked the room and AC works perfectly and every guest liked the room and beds of the same room you stayed. Please let us know what is the wrong with the beds. But, we will do try our best for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4233391000. Sincerely, 43195 Property GM Best Western Plus Magnolia Inn & Suites
Great bedding. Extremely comfortable room. Fantastic wilderness pictures on the walls. The hotel has been remodeled in the last few years and is really impressive. The staff were friendly and helpful. I will stay again when I travel the same route for business
Hi laurahB2631KF, Thank you for your wonderful review. We're happy to hear that you enjoyed our bedding and found your room extremely comfortable. It's great to know that the wilderness pictures on the walls added to your experience. We're thrilled that you noticed and appreciated the recent remodel. Creating an impressive and welcoming atmosphere for our guests is very important to us. Our team works hard to provide friendly and helpful service, and your recognition means a lot to us. We look forward to welcoming you back on your next business trip.
Stayed at this location for almost 2 weeks with my wife on a business trip. The staff, especially Monica, Marilyn and John were outstanding, and made us feel like we were at home! The hotel was very clean and in a location that made it convenient to traveling to any place in the city.
Hi R9901Gtoms, Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you and your wife had a pleasant stay with us during your business trip. It's fantastic to know that Monica, Marilyn, and John made such a positive impact on your stay. Our team strives to create a home-like atmosphere for all our guests, and it's heartwarming to hear they succeeded in making you feel comfortable and welcome. We're also glad you found our location convenient and our hotel clean. Your kind words are greatly appreciated and will be shared with our team, especially Monica, Marilyn, and John, who will be thrilled to know they made a difference. Thank you again for your review, and we look forward to welcoming you back on your next visit to the city!
We have stayed at this location before. It was just as clean, quiet, and relaxing as before. I enjoyed sitting by the pool. Our room was very clean, smelled fresh, and our bed was very comfortable. After a long day of driving, my husband and I were able to get a good night's sleep and continue on our 1,400 mile, three day trip. Breakfast was hot and delicious.
Hi amanthaj, Thank you for your wonderful review and for choosing to stay with us again. We're happy to hear that your experience was just as clean, quiet, and relaxing as before. It's great to know that you enjoyed sitting by the pool and found your room to be very clean and comfortable. After a long day of driving, a good night's sleep is essential, and we're pleased that we could provide you and your husband with that comfort. We're also glad you enjoyed our hot and delicious breakfast. We look forward to welcoming you back on your next trip. Safe travels on the rest of your journey!
Very clean. The floor passed my "white sock" test with 75%. Breakfast (included) was well stocked: waffle station, biscuits/gravy, scrambled eggs and much more. Easy on/off I75. We will stay again if passing through TN. Indoor pool was clean and well-maintained.
Hello DanielandJocelyn, Thank you for taking the time to share your positive feedback. We're happy to hear that you found our hotel very clean and that our breakfast offerings met your expectations. It's great to know that our location's easy access to I-75 and our clean, well-maintained indoor pool added to your enjoyable stay. We appreciate your kind words and look forward to welcoming you back the next time you pass through Tennessee.
Easy access to and from interstate. Good breakfast and friendly staff. Best Western continues to be my hotel of choice. Traveling cross country is a choice for many and BW offers the best rest for your money. Breakfast does vary between each hotel but it is delicious.
Hi richardnX9243YB, Thank you for your positive feedback. We're happy to hear that you enjoyed your stay with us at Best Western and found our location convenient. Providing a good breakfast and friendly service are top priorities for us, and we're delighted to know that we met your expectations. Your loyalty means a lot to us, and we look forward to welcoming you back on your next cross-country journey.
Staff was friendly and nice. Check in was fast and easy. Because I was a rewards member I got an upgrade.
We are delighted to hear that you had a positive experience with our friendly staff and smooth check-in process. It is always a pleasure to reward our loyal members with upgrades. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.
clean. bathroom was very small and toilet is very high but the room was very clean and the do take pets. breakfast was good
We appreciate your compliments on the cleanliness of the room and our pet-friendly policy. Your feedback on the bathroom size and toilet height has been duly noted for our future improvements. We're glad you enjoyed our breakfast offerings during your stay. Thank you for sharing your thoughts with us.
Quite often the hotel level are not what they promise, however, here, the Plus level, is well addressed. This was not my first stay in this area, and was not disappointed in the encounter.. Having been a previous dedicated hotel consumer, I found that in time foreign owned enterprises, just simply did not have a first workd skill set nor standard. Best Western Seems to be of a different mind set. They seem to be striving to be a group apart. Here this is self evident.
Thank you for your positive review of our Best Western hotel. We are delighted to hear that you found our Plus level to exceed your expectations and that you appreciate the quality of service we provide. Our team works hard to ensure that every guest has a memorable experience, and we are glad that you noticed our efforts. We appreciate your patronage and hope to welcome you back in the future.
The hotel was clean but there is painting chipping everywhere. The door was badly chopping, bathroom Vanity & other furniture. Breakfast also was sadly lacking, nothing tasted right.
Dear Matthew M, Thank you for taking the time to share your feedback about your recent stay with us. While I'm pleased to hear that you found the hotel clean, I apologize for the issues you encountered with the paint chipping and the condition of the door, bathroom vanity, and other furniture. We are currently in the process of addressing these maintenance concerns, and your feedback is invaluable in helping us prioritize our efforts. I am also sorry to hear that our breakfast did not meet your expectations. We strive to offer a variety of tasty and satisfying options, and I regret that we fell short during your visit. Your comments will be shared with our team to help improve the quality and selection of our breakfast offerings. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.
We always stay at Best Western. We've tried various ones in Chatanooga over the years driving to Florida. We will be staying here from now on. The hotel felt newly renovated. At check in we asked for an upgrade as we are Best Western members and we were given a bigger room, a suite. It was spotless, big, very quiet. The breakfast was the normal food but the breakfast nook area was all very clean and well stocked. I've attached a few pictures. Please please keep this Best Western top notch.
Hi dreamer_in_dreamer, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience during your stay with us at Best Western. It's fantastic to know that you found our hotel newly renovated and that you enjoyed the upgraded suite we provided upon your request. Maintaining cleanliness and providing a comfortable, quiet atmosphere for our guests is always a top priority for us, so we're glad to hear that you found everything to your satisfaction. We truly appreciate your loyalty as Best Western members and we're honored to be your hotel of choice in Chattanooga. Rest assured, we are committed to keeping our standards high and providing exceptional service to all our guests. Your feedback motivates us to continue striving for excellence, and we look forward to welcoming you back on your future visits to the area. Thank you for choosing Best Western, and we can't wait to host you again soon!
Most comfy bed ever! I also love that the curtains were blackout curtains! I was able to get A wonderful night rest after a very long day.
Dear jeffordssa, Thank you for your glowing review! We're thrilled to hear that you had such a comfortable and restful stay with us. Providing a cozy and relaxing environment for our guests is one of our top priorities, and we're delighted that our comfortable bed and blackout curtains helped you unwind after a long day. Your satisfaction is our ultimate goal, and we're thrilled that we could contribute to making your stay enjoyable. We look forward to welcoming you back for another wonderful stay!
The beds are so comfortable n the room was spotless ...the staff were super friendly n welcoming...Matthew the maintenance man was super helpful n willing to stop what he was doing to help me with the espresso machine (complimentary)by the way . The desk clerks were awesome wonderful experience over all will Def be back
Hi Traveler47642175302, Thank you so much for your kind words and wonderful review! We are thrilled to hear that you had a fantastic experience during your recent stay with us. It's fantastic to know that you found the beds comfortable and the room spotless. We take great pride in providing a clean and comfortable environment for our guests, and we are delighted that you enjoyed it. We will be sure to pass along your compliments to Matthew and our entire staff. We strive to offer exceptional service and hospitality, and we are thrilled that our team members made such a positive impression on you. We are delighted that you appreciated our complimentary espresso machine and that Matthew was able to assist you promptly. Providing convenient amenities and excellent service is important to us. We look forward to welcoming you back on your next visit!
Nice big clean rooms. Everything we needed was available. Very friendly staff, updated tv and amenities. The purified water in the lobby was a nice touch. Good location as well, we felt safe in the area. Close to restaurants and supermarket.
Hi Mobile759391, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us and found our rooms spacious, clean, and well-equipped with everything you needed. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad that our friendly staff, updated amenities, and purified water in the lobby enhanced your stay. We're also delighted that you felt safe in our area and found our location convenient with nearby restaurants and a supermarket. Ensuring the safety and satisfaction of our guests is paramount, and we're pleased that we could meet your expectations in this regard. Thank you again for your kind words, and we look forward to welcoming you back on your next visit.
I had a very good experience, checking in and checking out. The rooms was clean. The bed was very nice and so was the pillows. Breakfast was very good and I was impressed that they had food alternatives for dairy allergies. Overall, a very good experience
Hi73hollyh, We're thrilled to hear that you had such a great stay. Ensuring a smooth and pleasant check-in and check-out process is important to us, so we're glad that you found it to be a positive experience. We're delighted that you found your room to be clean and comfortable, and that you enjoyed the quality of the bed and pillows. It's wonderful to hear that you were impressed by our breakfast offerings, and we're pleased that we were able to accommodate your dietary needs with food alternatives for dairy allergies. Providing options for all our guests is something we strive for, and we're glad that it made a positive impact on your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!
The hotel was so clean and amenities seemed brand new. It was also in a great location. We had our pet with us and they were super accommodating and gave her a pet and a treat when we visited. We enjoyed our stay.
Hi edenetaylor, We are thrilled to hear that you enjoyed your stay at our hotel and that our cleanliness, amenities, and convenient location met your expectations. We take great pride in maintaining a clean and comfortable environment for all of our guests, and we're delighted that our efforts were evident during your visit. Additionally, we're glad to hear that you found our amenities to be in excellent condition and that our location suited your needs. At our hotel, we understand that pets are part of the family, and we are delighted that we could accommodate your furry friend during your stay. Providing a pet-friendly environment is important to us, and we're glad to hear that your pet felt welcome and received a special treat during your visit. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Lack of television was a big letdown. Just direct TV free with ads. Not what I was expecting for the price. The room was super spacious with nice guest room. Liked the idea of a wall thermostat but you have to know to turn the window unit on first..would have been nice to know.
Hi hyperreal465, We appreciate your insights and apologize for any inconvenience you experienced during your time at our hotel. We understand that the lack of a television and the limited channel options were disappointing for you. We apologize for not meeting your expectations in this regard. We constantly strive to offer amenities that cater to the preferences of all our guests, and your feedback will be taken into consideration as we evaluate and enhance our offerings. On a positive note, we're glad to hear that you found the room spacious and enjoyed the amenities such as the guest room and the wall thermostat. Your appreciation of these aspects of your stay is truly valued, and we're delighted to know that you found these features to your liking. Regarding the wall thermostat and the window unit, we apologize for any confusion. We will ensure that our staff provides clearer instructions to our guests to ensure a more comfortable and hassle-free experience during their stay. Once again, we appreciate your feedback as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience that aligns with your expectations.
This hotel was nice. We walked in without a reservation and thankfully Candice at the front desk helped us to get a good rate using our AARP discount. The room was clean and plenty big. I don't know why you wouldn't stay here. Glad we found this hotel.
Hi md33060, Thank you for taking the time to share your positive experience with us! We're delighted to hear that Candice provided you with excellent service and helped secure a favorable rate for your stay. Ensuring our guests feel welcomed and valued is always our top priority. It's wonderful to hear that you found your room clean and spacious. Providing a comfortable and enjoyable stay is what we strive for, and we're thrilled to know that we met your expectations. We truly appreciate your recommendation and are glad that you found our hotel. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!
The entire staff at this hotel is extremely friendly and they take pride in their work. It's very clean and the pillows and beds are comfy. My husband claimed it was the best night's sleep he's had in years.
Hi KathyHamilton_OH, Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you found our entire staff to be extremely friendly and dedicated to their work and pleased to know that you found our hotel to be very clean, and that the comfort of our beds and pillows contributed to a restful night's sleep. Ensuring our guests have a comfortable and rejuvenating stay is a top priority for us. Your positive feedback serves as a great motivation for our team. We truly appreciate your kind words and the trust you placed in us. Thank you for choosing our hotel, and we look forward to welcoming you back for more delightful stays in the future.
My husband and I stopped here on our way to Florida. It was a quick check in and very clean room. Nice choices for breakfast and friendly help. We would stay here again. The young man who checked us in was also super nice, telling us where the nearby restaurants were and greeting us every time we walked in the door
Hi cbCincinnarti, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our convenient location, easy check-in, clean rooms, friendly staff, and the breakfast. We are glad you enjoy staying with us and we hope to see you again.
We had a great experience, from the warming welcome and entrance with all of the decor and gnomes to the most comfortable bed ever! Everything was lovely and clean, exceeded our expectations for our short stay!
Thank you justinear755, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.
I had high hopes because this place had good reviews. However, the sink was cracked and just patched instead of replaced, the bathroom had a strong smell of mold, where there most likely is some kind of water damage that was not treated because you couldn't see anything, but the smell was extremely strong. Even after I complained and they sanitize the room there was no change in the level of the mold smell. There was paint missing on the doors. I reserved a regular king room and I got a handicap king room and when I said that's not what I reserved they said well that's all that's left. The deadbolt didn't work because it was installed improperly so they did fix that the second night but the first night I was not secure and the woman gave me a lot of attitude at the front desk about it like it was my fault. Room was rundown, and I probably have spores in my lungs from the mold., I would've been happier paying a third of the price for a room at this level and at least I would've gotten what I paid for. Lots of noise in the hallway, dog yapping and barking at night, and cars outside.
Dear Ali L, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the condition of your room, sink, cleanliness, and maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
Water pressure in the shower was pathetic, the drywall was peeling, the sink did not drain properly. But the most disappointing part of our trip was that you had a fee for EV charging. The Holiday Inn next door had 2 free chargers. I have used the charger company that is at your hotel many times and never faced a charge before.
Dear Kevin D, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the condition of your room,. water pressure, walls, sink, and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
Staff was amazing and courteous, from check in to the breakfast staff. The site was clean and kept up as a whole. We did notice the elevator was not available, though our room was on the first floor. Everyone was professional and courteous.
Hi josephmU3801HK, Thank you for taking the time to share your review and experience. We are glad you liked your comfortable accommodations, cleanliness, breakfast and we appreciate you mentioning our courteous staff. We value your compliments about where we are excelling, as well as your feedback regarding things we need to improve. It was our pleasure hosting you, and we look forward to seeing you soon.
Other than the elevator being out of order and a little bit of noise above us this was a very nice stay. The poole was outside and closed for the season. The place has been renovated in the past couple of years. The room was very clean.
Hi John D, Thank you for taking the time to share your review and experience. We are glad to know you found a clean place to stay. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
Room odor was very mold and musky. Staff did nothing to accommodate another room for handicap husband as elevator for the other two floors was broken. Did not receive a solution or a discount after complaining to both night and day clerk. Breakfast was awful.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4233391000. Sincerely, 43195 Property GM Best Western Plus Magnolia Inn & Suites
It was very clean and staff was very helpful. We enjoyed the pool area. The breakfast was also very good. We went to Cleveland for white water rafting at High Country and they too we're outstanding. The hotel's location was convenient to eating establishments and shopping.
Hi 73RobD, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast, our convenient location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
This was our first stay and it won't be our last. Very clean, modern decor, and friendly staff. The beds were comfortable and the breakfast was pretty decent. They had biscuits & gravy, sausage, and eggs for hot food along with the waffle machines. It didn't affect us because we were on the first floor, but their elevator was down while we were there. My only negative would be that there is not much pressure in the showers, but very hot water.
Hi 516SandyR, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our hotel, clean and modern, our friendly staff, comfortable beds, and breakfast. We are glad you enjoy staying with us and we hope to see you again.
Liked · The overall first impression was that we chose a decent location in a safe area near the college. Based on my travel experience, the value was a little bit overpriced, and with a week's stay, normally I would have received several perks and a substantial discount. The hotel was affordable and private but I did see other locations that I will keep my eyes on for our next visit in the future. Having a potential business in the area, I suspect that I might be in the area more often. The building was in good repair and had no unpleasant odor. The room seemed freshly remodeled and painted with lovely wall hangings. The beds were in good condition and the bedding spotless. The suite sofa-sleeper was adequate but not overall comfortable versus similar accommodations in the area. Considering that we were in town for a weeklong conference at Lee University, I was surprised at how few people stayed on this property. Because of the lack of being overly full, we had minimal noise during the night and felt comfortable getting rest without disruption. The only time we had to ask for the noise levels to be addressed, the staff took care of it without further issues. The policy of this hotel was that room services were provided every three days. For my family, I would say this was not exactly the best idea and felt like we needed to fend for ourselves by getting towels and toiletries often. The toilet paper quality was fine but the roll size was in question. My suggestion would be a different brand to provide a better value because, at home, my family would have used maybe 2 rolls at the same time we used 7 at the hotel because they were small. Disliked · The elevator being out of service was an immediate issue and it was not resolved during the week we stayed. I am disabled as was the lady that I reserved the other room for and we were unable to climb stairs. Luckily we were both given rooms on the bottom floor unlike originally planned. I would say that it was our luck that we had canceled our third room for a wheelchair-bound person because the property would not have been acceptable to her. The AC system was not efficient or capable of serving the entire room. The suite was like a sauna without venting for any comfort. The restroom was poorly designed, tight, and unventilated. The toilet was wedged between a wall and the tub with no room to sit properly and with no circulation vent, it allowed human stink to linger for everyone. Lack of privacy was also a factor as entry to the restroom had no door and the suite had to disturb the sleeping area to gain access. The hair dryer did not work but my girls brought their own to use. The doors drag the carpet and are hard to open & close which over time is going to ruin the carpet. It seemed like the flooring under the carpet was uneven which will cause issues for carpet replacement sooner than needed. At checkout, I was disturbed when my bill was overcharged by over $220. Initially, I was told that the tax rate had increased but I disproved that being the issue. We had to endure a long process of explaining and showing my confirmed booking before finally making some adjustments. There were two adults, a 17 & 16-year-old for the room that slept six and the website clearly states that children under 18 stay free with each adult. The manager did make an adjustment but I felt like this was not handled in the best way. In all my years of using Booking or similar services, this is the first time I have ever had problems with pricing being an issue.
Dear Klory67, Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient and enjoyed our hotel's amenities provided. However, we apologize for the concerns you had with the elevator, AC, sauna, toilet, hair dryer, and we appreciate your patience. We have raised this concern to our maintenance manager for immediate action. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for being our guest, and we look forward to hosting you again soon.
Elevator didn't work, rooms were on third floor. I was sent a text message the morning of the stay for a link that would expedite check in. Upon checking in I had to sign forms and answer questions as any other time. Don't understand the purpose of the text.
Dear Bsmithpeters, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.
The pillows needed to be larger even though they were comfortable. Just a little small for the bed size. Loved the coffee in the room. Great TV channels. The fridge was great. The room was clean and well kept.
Hi Tenaelk2, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm happy that you had such a pleasant stay. We value your compliments about where we are excelling, as well as your feedback regarding things you would change. It was our pleasure hosting you, and we look forward to seeing you soon.
The room itself was pretty good, however, the bathroom was extremely moldy smelling. There was no exhaust fan or and type of ventilation. The door always remained closed. Also, it was a pet friendly room and the previous occupants apparently had an animal that peed on the carpet. My dog immediately picked up the scent.
Dear Compass791254, Thank you for staying at our hotel and for taking the time to write a review. Although you found our room pretty good, we apologize for the difficulty you experienced with our service. We want to apologize for the bathroom and the mold issues and assure you that this inconvenience has been addressed. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.
If you want a quiet night of rest, do not stay on the 1st floor. You will hear every single footstep above you. Also, check your room. Our walls and the TV had black stuff (looked like someone threw coffee) all over them.
Dear bellreginav, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, especially with the condition of your room and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.
The Hotel was good and considering some others I have stayed at, I honestly love that they serve Sausage Biscuits and Gravy Daily! Other's serve it occasionally! The Sausage and Biscuits are good because it fills me up without being so full that it's harder to drive.
Hi 112papad, Thank you so much for your kind words. I'm so pleased that you found us a pleasant place to stay and that our breakfast was to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Pet friendly hotel. Clean. Quiet. Nice pool area. Nice dog area. Stayed on 1st floor. I travel between OH and GA quite often so I stop in Cleveland TN overnight as a 1/2 way point. Previously I was staying at another hotel that always put you on the 2nd floor if you had a dog and it was loud and more expensive. There was very little grass and never any poop bags regardless of paying a pet fee. Overall Best Western proved to be much better for me personally. The staff at BW was also way more welcoming to both me and my pet.
Dear tresa234, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. It was a pleasure having you and your furry friend as our guests, and we hope to see you again soon.
One of the nicer Best Western Hotels. Looked nice both exterior and interior. We stayed in a one bedroom suite. The room was very comfortable. All staff were very friendly and helpful. Good breakfast. Very clean hotel. Would definitely recommend.
Hi bandit, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, comfortable rooms, clean rooms, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. Thank you for recommendation and we're all looking forward to your next visit!
My toddler dropped a few fries upon entry to our room in the hallway outside our room. Our hands were full so proceeded to u load our belongings and when we returned back to hallway a few mins later roaches were on the fries.
Dear angeleyes8023, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. We have a very reputed nationwide company that maintains our facility for any pest control issues. Please know, that your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have roaches and rooms are being inspected regularly. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
I didn't bring a pet but I would. Clean, renovated, quiet, everything I want in a hotel. I had to ask for help to make the shower work. I didn't understand the faucet mechanism but help did come and was helpful. Nice staff/people, quiet, convenient to absolutely everything in Cleveland, TN You bet I would stay here again.
Hi ShellseekerAtlanta, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
We stayed in a "King suite with full kitchen." There was not one single piece of kitchenware in the kitchen. No pots, no pans, no cups, no knives, not even a bottle opener. We asked the front desk and were told to use the continental breakfast plastic ware, and that they no longer supply anything else. Why offer a room with an oven, range, and full kitchen then not supply kitchenware? Nobody travels with their own pots and pans. The living room area of our room was also lacking adequate lighting. Other than these two things, everything was pretty good.
Dear F5976PY, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or the standards of our amenities and the condition of our hotel. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.
Great place to stay at a reasonable price point. The staff is friendly, and the rooms are clean and comfortable. Cleveland is a great place to stop and it is and is right off of I75. Gas and restaurants are in close proximity to the hotel.
Hi rvoyrko, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and cleanliness. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
Room dirty. Bathroom. Refrigerator dirty inside. Air conditioner filter filled with dust and cobwebs. Really bad!!! Other than that, the hotel was OK. Parking was included, and spaces were always available. Breakfast was included, and was not bad.
Dear jcleahy, We are gutted to know that your recent stay at our property was not up to the mark. We are hereby sorry for sharing with us such an inconvenience with our cleanliness, breakfast and amenities that did not live up to your expectations. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.
We sold our house and our other house wasn't going to be available until the next day so we decided to stay at a hotel. I'm so glad we chose this hotel first of all the guys at the front desk John & Deonte were wonderful they are very kind, respectful and helpful. These guys greeted us everytime we walked in and made us feel so welcome! The hotel was very very clean and nice the beds were soooo comfortable also the pool was nice and clean it was very relaxing just sitting around the pool. So if you ever are traveling through Cleveland Tennessee and need a hotel please check out this hotel you will feel like you are at home and you will feel appreciated. Thank you John & Deonte for making us feel so welcome!
Hi ginat128, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your great review to our staff especially with John and Deonte. We look forward to serving you again soon.
I had been looking at rooms in the Cleveland area and everything seemed so expensive. Come to find out, there was a large conference in town that week, thus the higher room prices. We typically book with another chain simply for the rewards but the price for the room was just too far of a stretch for us. I found BW+ Magnolia Inn on TA and after looking at it, seeing the price and talking with my hubby, we decided to book it. I'm SO glad that we did! This is NOT a brand new building BUT it has been COMPLETELY renovated and it is so nice. From the moment we arrived, we felt welcomed. We didn't have breakfast so I can't comment on it but I will say that we WILL be back again when we are stopping in Cleveland!
Hi 769bethanyw, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
It was a great stay!!! The pool and room was super well kept! All of the employees were extremely nice and it made me excited to come back to the hotel! It was great for our little family trip!! 10/10 :)
Hi Moriahrespondek, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.
I stayed at this property June 13th - 17th 2022, Room 217. I had no negative issues during my stay. Room was pretty up to date, micro/fridge, great A/C! Breakfast was standard continental, clean facility. Plenty of restaurants close. Used exercise room once, it was fine. Mention to John, Katie, Amanda in the lobby for being professional and very helpful. Matt and Jen did my housekeeping, very pleasant. Great spot for a quick overnight, and back on I-75. I would stay here again. Thanks!
Hi WorldwideTee, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Very nice, newer and CLEAN! Lady at the front desk who checked us in was pleasant and helpful. Room was immaculate, all amenties perfect. Breakfast was okay, what you would expect , eggs, sausage and waffles. Would definitely stay here again if we are in the area.
Dear derekhK725EO, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
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