Best Western Hotel Holiday Lodge, Clear Lake

We have stayed here many times over the years and it has always been great. Would highly recommend this place if you need to stay in the area! Friendly staff ! Great breakfast and very clean! Location is great ! With Restaurant and bar attached along with rooms for events! Nice banquet room!

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate all your kind feedback and look forward to your next stay with us! Sincerely, Lori Faught General Manager

Great people, rooms and restaurant. everything you need is right there. park your car close to your room and enjoy and rest. If you need special needs just ask. they will do anything they can to make sure you have a great stay.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Tony, Thank you for the 5 star review! We appreciate your feedback and always try to make it your home away from home! Sincerely, Lori Faught General Manager

Plenty of parking, friendly staff, up-to-date with ALL the amenities yet less than $100 including a superior breakfast. Located right on US#18 just 2 blocks from I-35 with many nearby restaurants & service stations plus Clear Lake usually has cheapest gas in Iowa. All one can ask for in a hotel and location!

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Gerald, Thank you for your 5 star review! We look forward to your next stay in Clear Lake, Iowa. Sincerely, Lori Faught Director Of Operations.

Great customer service , check in clerk verry acomodating , it was very apparent that she wanted customers to have a good stay , restaurant adjacent to motel very convenient and good food, room was clean , heat was adjustable .

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jerry, Thank you for the 4 star review! We appreciate your feedback! We have wonderful employees that truly do care about the guest experience. Looking forward to your next stay with us! Sincerely, Lori Faught Director of Operations

Rachel at the front desk was very pleasant and helpful. The room was very pleasing and beds very comfortable. We would recommend this facility to anyone traveling in the area. The staff was pleasant and welcoming an the breakfast was amazing.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Laura, Thank you for the 5 star review. We appreciate all your feedback and our very thankful for the wonderful staff we have. We look forward to your next stay with us. Sincerely, Lori Faught Director of Operations

I've stayed at this hotel frequently over the many years while working. This weekend I had the pleasure of staying here for fun. The entire staff is wonderful. I've noticed that they treat every guest like they treat regulars like me.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Tracy, Thank you for the 5 star review! We appreciate all of your wonderful feedback! Hope to you before the end of the year! Sincerely, Lori Faught General Manager

Best Western Holiday Lodge in Clear Lake Iowa is better than other higher priced hotels like Marriott, IHG, Hilton, etc. Vey clean, with well trained pleasant staff. The breakfast is well stock and attendant kept tables cleaned and buffet well serviced. One of the best hotels I have been to in years.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear James, Thank you for your 5 star review! We appreciate all the feedback and look forward to your next stay with us! Sincerely, Lori Faught General Manager

We had a funeral in a nearby town and needed a hotel that would be friendly, clean, and accommodating for relatives from as far as 8 hours away. We chose the Best Western in Clear Lake because of its proximity, pool for our children, an attached restaurant and bar, and price since we needed about 10 rooms for different budgets. The Director of Sales was VERY quick to respond and not only helped us with a block price but allowed us to have a hospitality room to gather. Upon arrival I could tell this hotel was the right choice. The front desk was very friendly and accommodated a room change without any hassle. The room was very clean, the beds were excellent, the Internet was fast, and the shower worked perfectly. But what we were about to experience was even better. Our family utilized the "Boardroom" as a gathering place which allowed us to share family pictures and videos on the TV while we all laughed and cried about the funeral that was about to take place. As family members started to gather from as far as 8 hours away, they all commented about the friendly reception they received. After the funeral we gathered at Bennigan's for a meal. The food was quite good, but the service was excellent - even for a group of 25. Both the food server and the bartender worked very hard to make us all happy. Checkout was a breeze with no changes needed in the bill that was slipped under my door the last night. As a person that stayed in hotels professionally for years, I can STRONGLY recommend the Best Western Clear Lake for ANY family gathering, class reunion, business meeting or, like us, a funeral! Nice job. We will be back.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to fill out a review! We appreciate all the feedback! We are so happy that you were able to spend time with family and share memories that will last a lifetime. We hope to see you again. Sincerely, Lori Faught General Manager

We discovered Best Western of Clear Lake Iowa when we needed a place to stay with our dog. Our dachshund is 14 years old and sometimes has to "go" in the middle of the night. The back door of our room opened onto a private courtyard where our dog could do his business quickly and easily. We always clean up after our dog, and so did the other guests. We will be back!

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your review! Our courtside rooms are awesome for pets as it gives them an enclosed area to run around in after being in the vehicle all day. We will look forward to your next stay! Sincerely, Lori Faught General Manager

The staff was rude when I requested a room change. The original room which was on the "renovated" side of the hotel was muggy, the carpet was wet and nasty. We requested a room change and the staff member wasn't happy with us at all. We used to stay at this property all the time on our travels north but it has gone down hill over the last several years. We won't be coming back and I recommend you travel a little farther to find a better hotel.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Travis and Andrea, Thank you for your review. We are sorry that we were not able to move you to a room with 2 queen beds as we had none available. We were also not able to change your rate due to it being booked thru a 3rd party website. We have done alot of remodeling and continue to on a yearly basis. We appreciate your patronage and hope you will stay with us again. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Lori Faught General Manager

The parking was very accessible to the entrance and the elevator was just inside. Everything was clean and pleasant. The room was very comfortable. The front desk and cleaning staff were very pleasant helpful.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your review! We have plenty of parking and a wonderful staff! We hope to see you again. Sincerely, Lori Faught General Manager

This hotel is an older but well built place (concrete block/brick walls; concrete slab floors/ceilings) so is very quiet. Despite its age, is well kept, modern and convenient. We stayed here the weekend of Memorial Day and it was full! All desk staff were courteous, Adam the maintenance man responded politely when I referred a caulking issue to him. Bed was comfy and we slept well. Room smelled fresh and was very clean. Breakfast was complete with usuals; pancake machine, scrambled eggs, sausages, hash-brown minis. biscuits and gravy, toast and sweet rolls, dry cereals and juices, brewed individually coffee. We did not use the pool but it looked fine. Very nice stay, handy location. NO lunatic over-reactions to Covid, so that was a relief.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Dennis, Thank you for your review. We are fortunate to have a very quiet building! Glad you enjoyed your breakfast and your stay. Sincerely, Lori Faught General Manager

The Best Western Holiday Lodge in Clear Lake, Iowa is one of the nicer Best Westerns (better than several BW Plus hotels we've visited) with comfortable rooms, an excellent breakfast, and access to a good Bennigan's Restaurant on site. The staff is friendly and the hotel is kept clean. The location near the intersection of I-35 and Hwy 18 makes it easy to find...and it's just a five to ten minute drive to the center of historic Clear Lake. I would have given the hotel a five rating but for the failure of the WiFi in our room...and the failure of the tech support to provide any support. Given the quality of everything else we experienced, I don't hesitate to recommend the Holiday Lodge (and we just hope the WiFi will be running better when we visit next)

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Michael, Thank you for your review. We appreciate all the feedback and hope to see you again soon. Sincerely, Lori Faught General Manager

We were in town for a concert at the Surf Ballroom. The staff was very nice and helpful. They upgraded us to a suite which was an awesome surprise! They offer a shuttle to and from the venue which was great. We didn't have to worry about parking and we were early enough to get a great place in line. The shuttle driver was very friendly. Definitely will stay there again.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your review! We appreciate your feedback and look forward to your next stay with us! Sincerely, Lori Faught General Manager

The hotel was clean, friendly, very attentive with smiles on their faces. They paid attention to the small stuff which was an A plus. Best Western was so accommodating Robert the host in the breakfast area was the best!

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Laverne, Thank you for the 5 star review! We are blessed to have a wonderful staff that go the extra mile! Glad you enjoyed your stay and we hope to see you again! Sincerely, Lori Faught General Manager

Everyone was very helpful and room was clean and always cleaned everyday plus nice pool and fitness center. The fitness room could be a little bigger but all and all very good place to stay. Restaurant right there so you don't have to drive if you don't want to.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your 4 star review! We appreciate all your feedback! Our staff works very hard to maintain our hotel and we take great pride in it. Safe Travels! Sincerely, Lori Faught General Manager

We stayed at this hotel during a tornado. The staff was amazing from the check-in to check-out. Very accommodating while everyone had to shelter during the storm. We used this hotel for event space previously and were wonderful to work with.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Sherri, Thank you for the 5 star review. Needless to say in the last few years we have had the opportunity to train our staff alot on tornado protocols. Thank you for continuing to choose us! Safe travels. Sincerely, Lori Faught General Manager

Room was clean, bed was comfortable,the breakfast area was clean & plenty of hot food. Pool area was warm with towels -there was no hot tub. We reserved 7 rooms in the annex & they were great, pleanty of room. We reserved about 4 rooms in main area which were a little more compact.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Debbie, Thank you for your review! We just remodeled the rooms in the annex and are happy to hear you enjoyed them. Thank you for your feedback and we hope to see you again! Sincerely, Lori Faught General Manager

Very informative and welcoming employee which was appreciated. The room was quiet and bed comfortable! I travel a lot so those are two things that are very important! It's a great location, accessible to everything you need. Will definitely stay again.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Laurie, Thank you for the 5 star review! We do have very quiet rooms and an awesome staff! We hope to see you again in your travels. Sincerely, Lori Faught General Manager

I wanted to talk to someone about securing a room and had that ability with Best Western. Everything went very well. We did not have to leave the facility to eat. Having never stayed in Clear Lake before, we did not know what amenities were afforded to us. With everything onsite, it made our stay much less stressful.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! Have Bennigans attached to us is a huge benefit to the traveler! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

The hotel is well maintained and clean. Food was very good for dinner and breakfast . The room is pretty nice with everything being pretty new. The issue I have is that they have pictures of the pool area showing a pool and hot tub. It is on trip advisor and also at Best Western.com. I choose my hotels based on pools and hot tubs along with other amenities but recreation is important to me when I am traveling. I got to the hotel later in the evening and headed right to the pool area with my trunks on. There was a hot tub missing. In the morning I spoke to the manager and she gave me a bunch of lines about all of the reasons not to have a hot tub. I let her know that they have pictures up at bestwestern.com and it clearly shows a hottub. She said that they cant control pictures up on their own website. I guess if they cant than nobody can.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Chris, Thank you for your review and your feedback. As discussed we have contacted the websites several times about getting the picture removed the wording is all removed. We have added other amenities to our property and it was the owners decision to remove the hot tub. We apologize that this was misleading to you. Sincerely, Lori Faught General Manager

I felt welcome even with my dog. Was assigned a lovely room on the court yard which was very nice. Staff friendly and welcoming. Offered to store freezer packs for me as room frig did not have a freezer. Nice big TV with easy to use guide.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your 5 star review. The court yard rooms work perfect for the traveling fur babies. Thank you for choosing us and we hope to see you again! Sincerely, Lori Faught General Manager

I got charged way more for my room then I was told which made my bank account negative. Staff who checked me in was not honest about room price and ignored the phone when it rang. I use to stay there a lot but now might not again.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Elizebeth, Thank you for your review. I did try calling you and left you a voice message. Could you please reach out to me? I pulled your check in slip and the rate was initialed by you so need some clarification on how you were over charged. Thank You! Sincerely, Lori Faught General Manager

I stayed at this motel for 8 days in a row and everything was very accommodating. The staff was always friendly, breakfast was great, the rooms were clean; the restaurant was very good. The value for the cost was right on the money. Parking could be a little limited at times and the Internet left something to be desired but those were only very minor things

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

Very clean. Friendly staff. Very good breakfast. Very quiet. Usually quite busy. Have stayed here m as my time and always satisfied. Connect to a restaurant that has good food. Easy on and off interstate 35 . Seems a little pricier that some Best Western hotels.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear John, Thank you for the 5 star review. We appreciate the feedback and hope you make it to our area again and choose us. Sincerely, Lori Faught General Manager

My husband and I stopped in Clear Lake on our way to the Great Lakes. Because we're Gold Crown members, we chose to stay at the Holiday Lodge. It was a lovely stay! Isabel at the front desk was friendly and gracious on our arrival. The common areas are spacious and welcoming; the breakfast room especially was a large open area with ample seating. Our room was utilitarian but warmly furnished and more than big enough for our needs, with a queen-size bed, bedside tables, overstuffed chair, desk and office chair, dresser with cubby for microwave and fridge, and TV. There was space for our luggage and a small closet as well. The vanity in the bathroom was large enough for two people's toiletries. The room had a door leading in from the hall as well as an outside door leading directly to the parking lot (which was handy for load-out). Each room had a patio table and two chairs to enjoy the weather, if we chose. The hotel is adjacent to a Bennigans; we ate dinner there and it was quite good. They also provide room service for the hotel. Current staffing levels only allow the restaurant to be open during dinner hours (5 to 9 pm). There was a bit of noise outside our room from folks outside in the patio chairs two rooms down, but they went in by the time we returned from dinner. The room was quiet and the bed was comfortable, and we slept well. Breakfast was offered from 7 to 9 a.m. the next morning and included all the usual hot and cold fare; in lieu of a waffle maker they had a pancake-making machine, and the pancakes were quite tasty! We enjoyed our stopover at the Holiday Lodge and have already booked another night's stay for our return trip!

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Galeda, Thank you for your 4 star review! We appreciate all the feedback. Happy to hear you like the pancake machine, we call it the covid machine since you do not have to touch anything just wave! We appreciate all your feedback! Thanks for booking with us again! Sincerely, Lori Faught General Manager

We booked the Best Western for my daughter's wedding reception. Mandy and her staff were amazing! Extremely accommodating. The entire experience from start to finish was fantastic. They set up all of the tables, chairs, & linens. They allowed us to decorate on Friday and un-decorate Sunday morning. The food was incredible. They addressed all of my covid concerns and adapted accordingly. They deserve all of the stars. I highly recommend this hotel for wedding receptions.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. Covid has been challenging and we are happy to hear we met your needs. The wedding was beautiful and we wish them many years of happiness! Sincerely, Lori Faught General Manager

The entire staff we worked with getting ready for a wedding reception was wonderful. The entire hotel and everything was very clean. The check in and check out process was very fast and easy. Good hot coffee ready at all times in the lobby and breakfast area. The room was clean and ready for us when we got there.

We rented the veranda room for our son's 10th birthday swim party and rented a room for overnight stay. The banquet room was set up very nice for the party. All the amenities to feed the kids and other guests were taken care of. The woman who delivered our pizza was friendly and very efficient. Morgan checked us in and she was very nice and helpful as always!! The kids enjoyed the pool and the hot tub. The pool itself was murky and in need of serious cleaning. We stay here often through the year and we never really encounter this problem. Now on to the room. When we walked in to put our stuff down we were greeted by 2 creepy crawly friends......spiders!!! One by the outside facing door (we had a ground room floor), and one up by the crack in the wall above the t.v. My husband killed both of them only to find another one by the door crack along the hinges by the outside facing door. The drawer next to the bed had crumbs inside it and there were cheetos and other various crumbs along the bed frame. We used disinfectant wipes and cleaned up and picked up what we could the best we could. We did make a call to the front desk to have it noted but we informed informed them we did not want housekeeping coming up due to coronavirus and none of the staff wear masks. On the outside by the shared area of the ground floor rooms there was what appeared to be dirty snot rags on the ground by the room next to us and an overflow of cigarette butts on the sidewalk. There was a pool party after us and they used at least 20 towels that they left sread throughout the pool area. When we walked down to swim later at night and to use the hot tub before they closed for the night the towels were all still there and their party ended around 7. We went down to the pool area around 9. Clearly no attention was given to common areas. Like I said, we stay here often and have only experienced problems on one or two other visits but botb times it has been with the cleanliness of the room. It's usually good but this time was a bit sub par.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Mr. & Mrs. Riggs, Sorry to hear you had encountered any issues. Staffing has been difficult during this time however we follow CDC guidelines and we have close to 85% vaccination rate so only un-vaccinated employees wear mask. We utilize Ecolab pest elimination number one in the nation so our incident of pest is very low however it is the season where spiders and insects start seeking shelter so be assured our Ecolab professional has been making rounds to assure this is not an issue, we understand the importance of this issue and are vigilant in addressing. We appreciate the kind words regarding our staff as we work hard to build a great team although we like most businesses are understaffed at this time. We have addressed all the issues brought forth and thank you for your comments. Sincerely, Lori Faught General Manager

The perfect hotel for a night away especially if you're going to a concert at the Surf Ballroom there is free shuttle surface to and from and a very good breakfast in the morning with friendly staff I've been here many times and never been disappointed

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We are very thankful to have the shuttle service to the concerts and are happy to hear you had a great time. Hope to see you again. Sincerely, Lori Faught General Manager

Too many motel pools are kept very cool, but this pool was just fine temperature-wise. VERY nice for exercising in. The hot tub was also enjoyable. The breakfast area is clean, comfortable, and very well-stocked with toppings to make an egg burrito/taco, flaky biscuits with meaty gravy, and pancakes besides pastries, yogurt & cereal. Nice selection of choices & they worked hard to keep it stocked up.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Sharon, Thank you for your 5 star review. We appreciate your feedback. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

This is the second time we have stayed here and have not been disappointed. The staff have always been helpful & friendly, the rooms are nice & clean. The breakfast is great. It is in a great location.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your 5 star review. We appreciate your comments and will share them with staff. Sincerely, Lori Faught General Manager

The only downside was staying on the 5th floor. The breakfast was great. Really good food, and although they said it didn't start till 7am, which is late for travelers trying to reach a destination, we were able to start breakfast at 6:45. Everything else was a good experience.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your review and feedback. We usually have breakfast open at 630am and as soon as our occupancy improves we will look at the hours. Sincerely, Lori Faught General Manager

This hotel is one of the only options in the area, so you are likely there because you had no other choice for your group. It's dated and overpriced but there is wifi, a pool, hot tub, and breakfast. The staff was friendly. The restaurant was limited hours because they can't keep it staffed.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your review! Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location. We regret that this was not your impression and offer our apologies. Regarding staffing the entire hospitality industry is struggling with getting any applicants. Sincerely, Lori Faught General Manager

I have stayed at this Best Western many times when I have been in the area working and I have always been satisfied. The place is very clean and well maintained. The rooms are clean and comfortable, although maybe a little on the small side. I get a great night's sleep. The staff are friendly and go out of their way to be accommodating and helpful. They have a great complimentary hot breakfast. There is a restaurant/bar attached to the hotel which is very convenient. There are also fast food places and gas stations nearby.

BestWestern Holiday-Lodge, General Manager at Best Western Holiday Lodge, responded to this review
Jane, Thank you so much for the 5 star review and your kind words! We look forward to your next stay! Lori Faught General Manager

I've stayed at some nicer budget friendly hotels but when you walk into the lobby and you see everything is modern, clean, accessible...a little store to the left of the elevator, this small hotel had a grand feel to it. Very welcoming, the inside did not match the outside. They did a great job remodeling this hotel. If your budget is keeping you arround $100 per night...stay here. I doubt you'll be sorry. If you have an issue, they will make it right.

BestWestern Holiday-Lodge, General Manager at Best Western Holiday Lodge, responded to this review
Dear Darren, Thank you for your 5 star review! We appreciate the feedback and look forward to your next stay with us! Sincerely, Lori Faught General Manager

So much music history and recreation in the area. 1.5 miles from MCW airport, serviced by United Airlines. A great place to stay. Hotel provide directions to Buddy Holly, Big Bopper & abd Richie Valens crash site. It is a must do for any music enthusiast.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Sgt Groovy, Thank you for the 5 star review and all the feedback. We are happy to hear you enjoyed your stay with us! Sincerely, Lori Faught General Manager

This Best Western is located right off of I-35. We had business in Clear Lake as well as Mason City and the location was superb. The staff at check-in was friendly and efficiet and hot coffee was waiting for us in check-in. Although they have a great restaurant, they also have a grocery area for those late night meals or just a lighter meal. The room was very clean and since we were traveling with a pet, we had a main floor room with a out-side door leading to a courtyard. Very convenient. the breakfast was excellent and the thick-sliced ham was a step up from link sausages. The only deterrant was the furnance which was "overhead" and was a little noisy when running. I would stay again.

BestWestern Holiday-Lodge, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the review. We appreciate all the feedback and have been replacing the hvac units. Could you let me know what room you were in so we can check it? We look forward to your next stay with us! Sincerely, Lori Faught General Manager

We stayed at the Clear Lake IA Best Western Lodge. Our event was held over 4 days and everything was flawless. From the food the chef made to Jenn's service and the rest of the staff. The hotel is clean, comfortable and top notch over all.

BestWestern Holiday-Lodge, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We had a blast with the Ice Team and looking forward to maybe someday hosting it again. Jenn is very accommodating to our guest needs thank you for recognizing her. Sincerely, Lori Faught General Manager

Morgan was at the front desk when we checked in. She is very polite and friendly. Lori, the day manager, is always helpful and very accommodating. She always makes sure things are satisfactory to the customers needs. The room was clean and smelled fresh. We bring our kids here for a local get away to swim and have an overnight outing. We enjoyed the pool and the hot tub quite a bit. We will definitely frequent this location again in the future.

BestWestern Holiday-Lodge, General Manager at Best Western Holiday Lodge, responded to this review
Dear Brian and Jamie, Thank you for the 5 star review. We really appreciate the feedback. We did get a new pancake machine for breakfast I call it the covid machine because you do not have to touch it you wave at it and it makes your pancake! Look forward to you staying again. Sincerely, Lori Faught General Manager

The staff here, were kind and friendly.The rooms, eating areas, elevators and lobby was clean and comfortable. Would definitely stay here again. Excellent price for the quality. Had a great weekend in Clear Lake!

BestWestern Holiday-Lodge, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We are happy to hear you had a great weekend! We appreciate the feedback and look forward to your next stay with us. Sincerely, Lori Faught General Manager

We thoroughly enjoyed our stay; but what made it even better was the personal attention given by the staff. We had a Best Western gift card that wound up being from 2014. It wouldn't go through, but the staff said they'd look into it in the am. After finding it had been deactivated but would be reactivated, the staff kept our folio open until the card was reactivated. We stayed on 12/28/20 and it wasn't activated until 1/11/21. Lori, the GM, kept in contact with me. The staff, room, grab n go breakfast, fitness room were all top of the line. Definitely would stay again if we're in the area!

BestWestern Holiday-Lodge, General Manager at Best Western Holiday Lodge, responded to this review
Dear Gale, Thank you for your 5 star review. We are so happy that Best Western International was able to get your card reactivated. Thank you for your patience getting this resolved. Sincerely, Lori Faught General Manager

We stayed one night with our dog at the Best Western in Clear Lake while passing through the area. Room and hotel were very clean and staff was very friendly at check in and were nice to our dog. The room was a good size and the beds were comfortable. Plenty of hot water for showers. The hotel was a bit more expensive than others in the area, but would probably stay here again if ever in the area.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We appreciate the feedback. Safe travels. Sincerely,

We stayed here for an ice hockey tournament over the weekend. To be transparent, I really didn't have high expectations. However, I was over the top pleased with everything - especially the staff!! Super friendly and very accommodating. Our room was simple, older, yet very clean. The common areas were lovely and clean. The overnight front desk gal (forgot to ask her name) was friendly and super helpful. Breakfast in the morning was fresh, clean, and the server (Jenn) was super friendly! Of course, the team absolutely loved the pool (probably the highlight of the trip!) Thanks for the great experience!

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We appreciate the 5 stars and the feedback! Hope to see you again! Sincerely,

Our first room had pubic hairs when we pulled the sheets back. We reported the problem to the manager on duty and his first response was to ask us if we wanted to check out. I asked for another room and he reluctantly switched us next door. That room had toenail clippings on the floor. The elevator carpets were filthy and there was trash on the elevator floor. The second room we were given had no water in the sink and only lukewarm water in the shower. Overall the stay was way below our expectations. The manager is rude and condescending. None of the staff wore masks or practiced social distancing. The overall cleanliness was way below par. We definitely did not get our money's worth for what we paid

BestWestern Holiday-Lodge, General Manager at Best Western Holiday Lodge, responded to this review
Dear Brian and Jamie, Thank you for your review. I can assure you that we are doing a lot of extra cleaning and using an electric static sprayer in every guest room. Our elevator buttons are cleaned hourly and more if needed. I personally checked your room in and there were no notes on your reservation about needing a ground floor room. I apologized as the only rooms available at that point were 4th and 5th floor. I was happy we could accommodate your request to stay over another night. Some of our staff do have medical documentation that they can not wear a mask. We had no clue that there were issues with the 2nd room and would of been more than happy to inspect a room with you. We do apologize for not meeting your expectations and I did talk to the housekeeping staff that cleaned your room and will also talk to the night auditor. If you would like to discuss this with me further please fill free to reach out to me at 641 357 5253 ext 485 Sincerely, Lori Faught General Manager

The Best Western Holiday Lodge in Clear Lake, Iowa was more than adequate for a four day business stay in Clear Lake. The rooms were very clear, the staff was very customer focused and an overall positive experience. The "grab n go" breakfast was a little light, but on the third day they started the breakfast bar again. Also, the workout room is very small. Overall, a great value for the price.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Matt, Thank you for the 4 star review. We appreciate the feedback! Our staff works very hard to provide a clean and customer focused hotel and it shows in your review. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

This hotel has been at its present location for as long as I can remember. It had been several years since I stayed there, opting instead for a newer chain hotel across the highway. After a very disappointing overnight stay at the newer competitor, I decided to give Best Western another try before writing off the weekend & going home. Man, was I pleasantly surprised! They've made great improvements to the place during the past few years. It's much more comfortable & quiet than before, with spotlessly clean rooms & updated AC system. Black out curtains help you sleep too. No wonder they're so busy with many guests wanting to stay there! Friendly, helpful hotel staff was a plus. Thanks Felicia. You won't regret checking in at this still modern hotel.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Steven, Thank you for the 5 star review. We appreciate you giving us another chance! We appreciate all the feedback and hope to see you again in your travels. Sincerely, Lori Faught General Manager

The hotel is very nice and convenient to stay in when in northern Iowa. Near arterial highways and restaurants. My room was well appointed and the bed comfortable. The front check in was efficient and friendly. I was disappointed by the lack of mask wearing by the restaurant waitstaff and bartender at the attached bar.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Maria, Thank you for the 4 star review. We appreciate your feedback and can assure you that staff in Bennigans is 100% wearing masks. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Need to stay in Mason City or Clear lake then this is your home away from home... great staff and great service. Even during the Corona Virus outbreak the staff goes above and beyond. Hotel managment runs it very efficient, clean, and professional.

Lori Faught, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We appreciate all the feedback and are doing our very best to keep up with the daily changes due to covid. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

I have stayed at this hotel almost every year for 31 years (since 1989). There is no other place in this area that I would ever stay ! It is convenient, right off I-35, and close to fast food, great restaurants (including Bennigans on site) and the downtown area of Clear Lake and the famous Surf Ballroom. A special shout out to Mandy VanVoorhis, the BW Director of Sales, who is the friendliest, most accomodating person I have ever dealt with in the hospitality business, anywhere anytime. She personifies the word hospitality ! Also a shout out to servers Jenn and Dee in the breakfast room of the BW, where the food is excellent and the service and friendship is even better. Thank you one and all. I will be back !!!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review and all the wonderful feedback! We have some wonderful staff that go above and beyond for our guest we are very fortunate to have them. Looking forward to next year already! Sincerely, Lori Faught General Manager

We just spent three fabulous days in Clear Lake Iowa attending the Buddy Holly Winter Dance Party at the Surf Ballroom. After a late night of 50's Rock & Roll it was wonderful to head down stairs each morning for their complimentary breakfast. We were always greeted with a cheerful smile and a good morning from the hostess (Jenn, Dee and Alexis). All breakfast items were kept full, clean and appealing in appearance. Each day the food was consistently good, what a delightful way to start the day!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Michele, Thank you for the 4 star review. We appreciate all the feedback! It is so important to get your day started on the right track and so happy to hear the staff was able to make that happen. Looking forward to seeing you next year. Sincerely, Lori Faught General Manager

Overall, it was fine, the staff was great, but there was an inflated cost due to an event, which we didn't mind paying, but didn't realize we weren't staying in the main motel and our long walk through a weird tunnel wasn't enjoyable. I've stayed in the main motel and it's great, but wasn't notified of the separate building we had to get to. That building was older and not nearly as nice as the main motel.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Nancy, Thank you for the 4 star review. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We do appreciate your feedback and look forward to your next stay with us. Sincerely, Lori Faught General Manager

Best Western wait staff worked around the clock to satisfy our large party. Breakfast was excellent. The ballroom was perfect. The food was divine! Great place to host a wedding or party or conference.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Mimi, Thank you for the 5 star review. We appreciate your feedback and welcome small or large groups! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

The rooms look like they have been remodeled, awesome. Draw back was TV remote didn't work and they didn't fix it. Bar and restaurant are connected which may the stay even better. Pool area looked very clean.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your 4 star review. We did check the remote and the batteries needed to be replaced. Thank you for bringing this to our attention. We look forward to your next stay in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

We always stay here when in town. Very nice room tonight. The have a good variety of breakfasts. Pancakes, SOS, eggs, burritos, etc. Has nice pool area and courtyard. Connected to Bennington's restaurant. Fast food across street.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear John, Thank you for the 5 star review! We appreciate all the feedback and look forward to your next stay with us. Sincerely, Lori Faught General Manager

Excellent stay. Love all the movie channels. Love the indoor pool and hot tub. Love the breakfast But the best thing about this Best Western is the people. Awesome friendly! I would stay no where else in Mason City or Clear Lake

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Lonnie-Cookie Monster, Thank you for the 5 star review. We are always happy to see you and are happy you enjoy your treats! We appreciate the review and look forward to seeing you soon! Sincerely, Lori Faught General Manager

The hotel staff was amazing!!!! The breakfast was excellent. The hotel was clean and in a central location to just about anything you may need. Would definitely recommend this hotel to anyone spending time in the area.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Teresa, Thank you for the 5 star review. We appreciate all your feedback and will share this with the staff. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

We just stopped here for the night while traveling through Clear Lake. It's a great location near I-35, with several restaurants nearby. Breakfast was good, with a nice selection of food choices. Our room was clean, comfortable, and reasonably priced. Just a couple of things kept me from giving it a “4” rating: the room heating system was rather noisy and the bathroom door was difficult to close completely. The heater noise didn't keep me awake, but it might bother some people. There were charging outlets, but I'm not sure there were USB ports.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Andy, Thank you for your review. We appreciate your feedback and we are in the process of replacing our heating system in guest rooms. We will check the bathroom door as well. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

The staff was great, the room was clean and the restaurant was great. I would of given it 6 stars if I could.We came in early and he was able to find us a room right away, will be staying again. Highly recommended

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Larry, Thank you for the 5 star review! Appreciate your feedback and we hope to see you again! Sincerely, Lori Faught General Manager

Best hotel in the Clear lake/Mason city area. The beds are comfy and the staff is top notch. You are treated like you are important and a guest of honor. The breakfast has plenty of choices, the heated pool area is great on those cold winter day, and check in is always a breez. I can never thank the staff enough for the great hospitality they provide. I always look forward to staying there when on buisness in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate the feedback and look forward to your next stay. Sincerely, Lori Faught General Manager

From Sept -Dec the morning staff always friendly Luke in the lobby Jenn at breakfast always got my day started off on a great note Truck driver friendly with lots of parking and down street from Pilot

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We also appreciate your feedback about our wonderful staff. Thank you for staying with us for months and we hope to see you again in the spring! Sincerely, Lori Faught General Manager

This hotel is wonderful! Better than most breakfast food in the morning, great fitness center, and onsite restaurants. Hotel rooms are on the small side but given the option would choose here over most others!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Karla, Thank you for the 5 star review! We appreciate your feedback and look forward to your next stay with us! Sincerely, Lori Faught General Manager

Stayed here overnight withfriends because there was a quilt show there in the morning. It was really nice to have the connecting restaurant especially because it was a Bennigan's. The rooms were clean and the morning breakfast was ok.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We appreciate your feedback and look forward to your next stay with us! Sincerely, Lori Faught General Manager

Hotel was staffed properly, parking was tough, but acceptable. Breakfast was ok. Elevator is very small. Restaurant was fantastic. Lobby looked into the pool area. ATM on site. Plenty of exits in case of any need to leave.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We appreciate your feedback and look forward to your return visit. Sincerely, Lori Faught General Manager

Hotel was nice average BW but the restaurant was less than choice food was ok but the service was very unprofessional waited 10 mins to be seated then waited another 20 mins for drinks finally got our drinks from the dish washer then the appetizers came around the same time our dinner plates did then the server laughed about it (not funny very unprofessional)

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We apologize for your experience in the restaurant and are in the process of making some changes. Our service manager Erin would like to know more about your experience you can reach her at 641 357-2366. Sincerely, Lori Faught General Manager

We attended a wedding we stayed for 2 nights the rooms were very nice and clean the house keeping was was amazing they were so sweet.the breakfast was really good when it was stocked. Wasn't impressed with the restaurant.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review! We appreciate all the feedback we hope you have the opportunity to stay with us again. Sincerely, Lori Faught General Manager

We stayed here for our nephew's wedding and the event was wonderful, the food was delicious, and the staff was wonderful and very helpful! The room was clean and the bed was very comfortable and we didnt have to worry about anyone driving! It was a wonderful experience.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciated your feedback it is so nice to have the venue and hotel rooms all in one location. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

Locked in smelly building all night as the outside door lock was broke. Would not have been an issue but i was in their second building which has no front desk. I could not leave to even go eat unless i wanted to go to main building first and wait on someone to let me in my building....they didnt even offer a discount

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Darin, We apologize for the experience you had during your recent stay at our hotel. We assure you this is not a typical guest experience at our hotel, and we take all feedback from our guests very seriously. If you could give the hotel a call at (phone) and ask for our general manager Lori Faught we would like to discuss your experience further. Thanks~ Denise Stejskal Customer Service Representative

We found this hotel to be clean, not exceptionally noisy, considering it's right off interstate. Friendly staff. Not very good breakfast. No pastries. No fruit. Only 2 choices of cereal. Biscuits & gravy probably canned but pretty good. No real juice, just Tampico citrus punch. But a decent place for a good nights sleep.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Carol, Thank you for the 4 star review. We are wondering if this review is for Clear Lake , Iowa? Our breakfast has 3 kinds of juice apple, cranberry and orange juice we do not have punch. We also have 4 kinds of cold cereal and oatmeal and assorted mini muffins, cinnamon rolls, apples and oranges. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Worst place I have stayed on business. Smoke detector low battery chirping at 1:30 am. Phone did not work in the room had to go down to report. Staff did not really care. WiFi was slow if it worked at all.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear James, Thank you for your review. We check the smoke detectors monthly and keep records of this on a log sheet. We offered you some bonus BWR points but you declined. We are very sorry this inconvenienced you. We appreciate you feedback and hope you will try staying with us again. Sincerely, Lori Faught General Manager

Spent two nights here while attending the Hobo convention. The location is about 20 miles from Britt, where the convention is. There are no hotels in Britt. The BW was perfect. The rooms, we had two, were clean, spacious, and well-attended. The pool is large and clean and the hot tub was perfect. Our grandchildren loved it, as did we. The breakfast buffet was exceptional with fixings for burritos, pancakes, as well as scrambled eggs, biscuits and gravy, etc. The staff where cheerful, pleasant, and helpful. The interior courtyard is very nice. We had a carry-out supper that we at there in the cool evening air.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate all the feedback! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

Very accomadating staff with excellent service, clean rooms , we had an enjoyable time with friends going to the car cruise and car show, we ate at the restaurant for all meals, as the food was excellent!

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate the feedback and will be sharing the comments with staff. Glad we had good weather as well. Look forward to next year! Sincerely, Lori Faught General Manager

Stayed over to break up a long trip. The breakfast was very good and accommodated several food allergies. The room was nice. The place was quiet, but the mattresses were a little soft for my taste. We will definitely make it our regular stopping point.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We appreciate your feedback and look forward to your next stay with us. Sincerely, Lori Faught General Manager

Visited Clear Lake for a family gathering and the Best Western Holiday Lodge was our homebase for the weekend. The staff was very friendly and was super helpful in finding space for our large extended family to escape the very hot summer heat while being large enough to fit all of us in a single space. Breakfast was good and there was a nice variety that folks of all ages could find something to eat. Pool was also nice, and we appreciated the later hours of operation, allowing us to still get a swim in after a long day of family activities.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jay, Thank you for the 4 star review. We are happy to hear your family had a great time even with the extremely high heat indexes. We look forward to your next stay. Sincerely, Lori Faught General Manager

This is a larger hotel that has had some up grades. We enjoyed the good nights rest here, the rooms were quiet as well as the AC which is a unit in the ceiling. Beds were comfy and the breakfast was good. Some hot items along with waffles and pastries.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We appreciate you choosing us and look forward to your next stay. Sincerely, Lori Faught General Manager

The staff was extreemly helpful. Ths was our third stay at this hotel and every stay has been excellent. We will definatelymstay there again on our return trip. Our on line reservation was lost but the staff went out their way to make sure we were taken care of.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Scott, Thank you for the 5 star review. Glad we could help you find your reservation. Look forward to your next stay with us! Sincerely, Lori Faught General Manager

This is a 3 star hotel that strives to provide 5 star experience. I was pleasantly surprised by how accommodating and helpful everyone was. The rooms are smaller, but they have refrigerators and microwaves.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review! We strive for the 5 star experience! We look forward to your next stay at the Best Western Holiday Lodge in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

Hotel located right off the interstate. Clean. Easy check in. Has free breakfast. Had nice pool area and place to hang out outside. Connected to bennigans. Staff was all polite. Room clean and beds comfortable.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate the feedback and look forward to your next stay with us! Sincerely, Lori Faught General Manager

Nice hotel. Right off of interstate. Continental breakfast. Easy parking and check in. Courtyard available in the center to hang out and relax. Pool available. Courteous and helpful staff. Rooms were clean and maintained. Troubles with the wifi though.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review! We appreciate the feedback. We are sorry that you experienced troubles with the wifi and have contacted our vendor to troubleshoot what might have been the issue. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

It was a great one night stay on our way for a trip. There was plenty of parking, it had a great location, and the staff was attentive to our needs. The building and rooms were clean and looked in good condition.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We appreciate your feedback! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Clean well located lodging. Handy attached to restaurant. Good hot breakfast. Very quiet stay. Has courtyard and nice pool. Stay when in town. Handy on and off interstate 35. Close to Surf Ballroom. Offers directions to attractions.

BestWestern H, General Manager at Best Western Holiday Lodge, responded to this review
Dear John, Thank you for the 4 star review! We appreciate all your feedback and look forward to your next stay with us in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

This hotel was awesome. Their room service was honestly really GREAT! this hotel has an attached restaurant and it was really good their food was excellent. The pool area was clean and good. The breakfast was really good and they had lots of options and their staff was WONDERFUL.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate all the feedback and will share with staff. We hope to see you again in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

we were caught in the Feb snow storm and stranded in Clear Lake. Staff were very accomodating with all the travelors stranded. Rooms were clean and services good. Has an attached restaurant. customers weere sleeping in lobby, on floors and anywhere they could. Breakfast was included and very good

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jim, Thank you for the 5 star review. We appreciate the feedback and are hoping for some warmer weather. This was the worst blizzard I can remember! Look froward to your next stay with us! Sincerely, Lori Faught General Manager

I have stayed at this hotel many times over the years and have always enjoyed myself. The staff, the location, the food—it's all amazing. This last trip we were put in the new anex buliding int he back. The beds were too hard for any of us to sleep. The rest of the hotel was great as expected. Next time I will request to stay int he main building again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your 4 star review. We appreciate the feedback and look forward to your next stay with us! Sincerely, Lori Faught General Manager

Stayed one night on our way home from two months in the south. Friendly staff, solid wifi, comfortable beds, clean room, and outstanding breakfast. Would definitely stay again. One of these days we might take time to visit the Surf Ballroom!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear CazCoach, Thank you for the 5 star review! We appreciate all the feedback and look forward to your next stay with us. The Surf Ballroom has a lot of great concerts and we do a free shuttle service for concerts. Sincerely, Lori Faught General Manager

Staff are friendly and kind. Rooms are a little dated but very clean. Some hotels have poor water pressure in their showers but I was very impressed with the pressure in the shower. The breakfast was free and very good!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We appreciate your feedback and we look forward to your next stay with us! Sincerely, Lori Faught General Manager

Eddie, the guy at the front desk was helpful with everything I needed. I was even able to get a shuttle ride to where my truck was brokedown. This is what I call first class service ! I will definitely be staying here again !

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate the feedback and look forward to your next stay in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

Had a wonderful experience at the Best Western. Breakfast was awesome. Lots of food to choose from. The restaurant food was delicious! The staff was very helpful and kind. Very informative. Clean rooms. Will stay again when in town.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Sharon, Thank you for the 5 star review. Sounds like you had a great time and great experience. Thank you for the feedback and we look forward to your next stay with us in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

If you like bugs, this is the palace for you.... Crickets, moths and spiders is what we found. Others have complained about bed bugs. Hotel said they inspected for bed bugs and found none but we sent them pictures of the bugs found in our room. Bugs in the bathroom, bedroom, open the curtain and find spiders. Large convention in town, all hotels booked so we had little choice to move. It has taken 6 months of complaints and all the hotel could do is give us some BW points. We stayed last summer, found bugs in the bathroom, took pictures, notified the front desk, they sent maintenance, he opened the curtains, he found spiders, took pictures, they offered to move our room, but guests down the hall complained about bugs in their room so we asked they thoroughly clean the room. End result..... Jumping red spider in the bathroom. More pictures, and more bugs... So if you are an entomologist this is the place to stay, you will have lots of specimens to observe and study. Want pictures, we added one here from our room or just ask us or the hotel, we sent them a number of pictures.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you again for bringing this issue to our attention. As discussed in our previous conversations, our team has done everything possible—in cooperation with Ecolab—to investigate your claim. I am so sorry that we have not been able to resolve this. Please feel free to reach out to me directly at 641 357 5253 if you have additional information to share. Kind regards, Lori Faught General Manager

Great stay, greeted by friendly staff and fast service. Loved the first name basis and the room were excellent. Try the cookies, just like being at home. I would tell anyone that this hotel was by far the best I have stayed at in years.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate all the feedback as we continue to strive to be the best we can be! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Excellent hotel! Wonderful service! Best swimming pool temperature of any hotel I've been in. Wasn't cold like most hotel pools. Rooms were very well decorated and clean. Plenty of outlets near the bed for charging devices. Can't say enough!!!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate all the feedback as we continue to do our very best! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

As I was checking in, a dog comes trotting into the lobby and poops on the floor! Very disgusting! Dogs should be kept in kennels when inside the building if they are not trained. Food was good and staff was nice.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Howard, We are very sorry about the situation with the dog. We do have a pet policy in place that guest sign upon checkin. We have not had an issue with this in the past and we are sorry that you had to experience this. We appreciate your patronage and hope you will stay with us again. I can assure you that we will do everything we can to make your stay a comfortable and happy one. Sincerely, Lori Faught General Manager

Broken shower for two days lost reservations for 5 weeks of my 8 weeks their .No towels in room .Room smelled . They didn't make any of this right. The made jokes about it and said we will sell the room wether you stay or not .They did not care .

The Best Western has been welcoming visitors to Clear Lake, IA for a long time. In her youth, she was THE PLACE to stay...a luxury get-away. Age doesn't reduce quality. This hotel is very well maintained and updated and I'm glad it's still part of Clear Lake. The staff is wonderful, rooms are clean, the beds very comfortable, breakfast is above average. There is a pool and hot tub, manager's reception and Bennigan's restaurant & bar is attached to the hotel. I would like to see the price tag slightly lower than it is for the fall/winter months. I can understand the higher price for summer in this tourist town.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your 4 star review! We feel we have a GEM of a property as well! We have done so many updates and have a caring staff that truly care about our property. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Stay here when in town. last time we had problem getting room quickly, not this time. Rooms are clean. Service friendly. Nice breakfast. Will be back. Handy location and connected to restaurant that service nice food and good service.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear John, Thank you for the 4 star review. We appreciate the feedback and for you choosing to stay with us! Look forward to your next stay with us. Sincerely, Lori Faught General Manager

We were part of a large room block, and only one minor complaint in our group that I heard. We paid $145/night incl taxes/fees on a busy holiday weekend, which is well above the value. We were in the back, two-story building, which is connected by underground tunnel to the main building, has its own parking area, and has no elevator (not helpful with a big cooler and big suitcase or mobility-challenged guests); quiet entire visit. Housekeeping did not vacuum our room during 3-night stay, and one day just pulled up the bedsheets instead of making the bed, but otherwise room was clean and had everything it needed (wish I hadn't left tips). Front desk staff was friendly and competent. I was disappointed they did not have recycle cans in the room, nor did I see any in the hotel itself. Was glad to have Bennigan's attached to the hotel; we visited twice during our stay. On a return visit to the area, I would likely do AirBNB/VRBO to be around the City Park area; several friends in the group went this route and were pleased with their experience.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impression and offer our apologies. We would of been more than happy to help someone with luggage or see if we had a ground floor room available to help anyone with mobility issues. Sincerely, Lori Faught General Manager

This hotel is very outdated. There seemed to be a problem with moisture at the hotel. Everything felt damp. There was water dripping from the HVAC vents in the breakfast area. Room was dark and damp. The x's in this review are because it is forcing me to enter 200 characters.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Tim, Thank you for your review. The moisture coming from the vent in the breakfast room is from the humidity according to our HVAC specialist that I had come and look at this. Please fill free to contact us if you want to discuss this further 641 357 5253 ext 485. Sincerely, Lori Faught General Manager

Great location in the Clear Lake area. Staff is very helpful and knowledgeable. Breakfast very good. Older facility. but well maintained. I always stay here for the family reunion. However, must remember to reserve room early, since they fill up.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Delores, Thank you for the 5 star review! Our staff takes pride and works very hard on maintaining our building. We really appreciate the feedback! Sincerely, Lori Faught General Manager

We have always enjoyed staying at Best western hotels in the past until now. We were given a room in the back building of this hotel which had 2 entrances to your room. They told us we could only enter our room through the main hallway then we could unlock the outer door from inside our room. The room was clean, but seemed to be run down and was infested with at least 30 flies and gnats. We are assuming the outside door was left open while people partied outside because there were some chairs there. When I told the front desk of the problem and asked if they had a fly swatter they were rude and did not want to give up their only one. We should have asked for a different room, or checked out. We will never recommend anyone stay here!!!!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Carolyn, Thank you for your review. We would like to apologize for your experience at our hotel. We do have chairs outside of both buildings for guest to sit on and enjoy the nice weather before winter comes. I will personally look into these concerns and appreciate you bringing this to our attention. Sincerely, Lori Faught General Manager

stayed here for a week.. clean room awesome staff and great area! will be back in 4 yrs. great pool and close to the surf ballroom and awesome lady of the lake paddle boat on clear lake. lots of parking a many close by eateries

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Nancy, Thank you for the 5 star review! We appreciate the feedback and staying for the entire week with us! We look forward to seeing you in 4 years! Sincerely, Lori Faught General Manager

Hotel was clean. Staff was friendly. Breakfast was good could have a bit more variety. Location was easy on - easy off. Room seemed a bit small but it was comfy. We would stay at this hotel again if in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Lori, Thank you for the 4 star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

We enjoyed our stay and rank it in our Top 3 in our 20 years of traveling. We stayed here for seven days and had a room with two queen beds. The room had all the standard features -- fridge, microwave. The outstanding in-room amenity was a 50-inch TV and really thick light blocking curtains. The beds were extremely comfortable. We slept well. Breakfast is fantastic! They have all the customary breakfast items but on overload. Tons of small pastries, fruit, cereals, both milk and soy milk, juice and yogurt bar. I really enjoyed the coffee. It was top notch! They offered three hot buffet items: eggs, biscuits and normal fixings and a make your own breakfast burrito which was nice. I love the automatic pancake machine. It made small pancakes and they were rolled out on a conveyor belt. Cute!! Plus, The food area was immaculately clean. The lady in charge here was on top of it! The pool is kept at a perfect temperature and the hot tub was clean. We enjoyed Bennigans, which is in the hotel. They give hotel guests 10 percent off meals and drinks. They offer happy hour specials, too. We give it two thumbs up!! There were only two cons. They are small compared to how well this facility is run. (1) The parking spaces are VERY short. We drive small cars and the space lines were 2/3 of the length of our car. It's a popular hotel and the lot can be packed. (2) No USB ports in the room but there are tons of electric outlets. Really well run hotel.

Dont let the age of this facility scare you away. Common areas and rooms have all been updated. Management and staff take excellent care of their guests and the facility. Their complimentary breakfast is great. I'll be back!!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Howard, Thank you for the 5 star review. We appreciate the feedback! We do all take pride in our work and want our guest to have the very best experience. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Had a great stay here! Luke at the front desk is awesome. They have guest laundry, fitness center, WiFi, free parking...our room was clean and cozy. Awesome free breakfast and you can even get room service from the restaurant on property. Highly recommend this hotel!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Meredith, Thank you for the 5 star review! We appreciate the feedback! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

We stayed here to attend a wedding. We booked a room intending for our daughters to sleep on the sofa bed. When we opened the bed the smell over powered the room. I'm not sure when the last time it had been opened or cleaned but it was horrendous. Old pee? something dead? Not sure, we put the bedding in the hall and had a very cozy night in the King as we were all exhausted. The breakfast was good

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kathy, Thank you for your review. We are very sorry that we forgot to remove the plastic on the new sofa bed. We are happy that you enjoyed breakfast. We appreciate your feedback! Sincerely, Lori Faught General Manager

Recently stayed July 1 and 2nd. Had booked a king room, and when we checked in, we were told the king rooms were overbooked. But what a great surprise, we were upgraded to a suite! Room 501, right on the end, right off the elevator! So peaceful, convenient and really nice! A pleasant stay, the staff could not have been nicer, the hot breakfast is good, too. Would definitely stay again! Added bonus: in town for the Clear Lake 4th of July festival at the lake. Great time!!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We appreciate you being a Best Western Rewards member and with this program one of the benefits is upgrades. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

We arrived about 2:30 to check in. Were told by man at desk to wait 30 minutes for room because they were full the night before. We left and came back and were told no room ready yet. Waited another 45 to 60 minutes. During this time 2 or 3 people came in checked in and got room???? Finally were were told we would get a different room? Not sure why we were not given it before. We had not requested a certain room. Made for a rushed evening of dance and skipped dinner out. We will still stay there next time, but will make sure what is going on. Did have rear room which was ver quiet.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear John, Thank you for your review. We'd like to know more about your stay. Please contact us at 641 357 5253 ext 485. Sincerely, Lori Faught General Manager

We booked this room knowing we'd come in later at night and be out fairly quick in the morning, traveling though. We arrived late with a sleeping toddler, my husband checked in and was told we'd be on the 6th floor, i got in the elevator only to find out the 6th floor is actually the first floor of the annex building. the walk is pretty far to get there and they didn't tell us the annex has walk up parking to the back side of the building! so instead i carried all the luggage through the entire hotel rather than them telling us we could park right outside our room. Also, train came by fairly close at 2 am with his horn going. The 1st building and lobby looked amazing, but the annex was very old and felt like an outdated motel. i will not be staying here again unfortunately.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Mrs. Tonn, Thank you for taking the time to write a review on our hotel. We want to apologize that it was not communicated to you on the easiest route to your room. We do hope to see you again in the near future! Sincerely, Lori Faught General Manager

We were very impressed with this motel !! Highly recommended to stay here and worth going out of your way if you have to in order to do so !!!! This is a 10 star motel and professional in every respect !! The service and quality of this place is just unbelievably fantastic and they allow for dogs there !! I think that too speaks for itself !? This was our first stay at a Best Western and you can be sure we will be staying there again !!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Paul, Thank you for the 5 star review! We take a lot of pride in our hotel and your comments reflect this. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

HORRIBLE!!!The room i received for the amount of money i paid was small and cramped, it was like being stuffed in a closet. When i received my rollaway it had blood stains on it. The elevator was small and slow, and with the hotel being so busy it took 10 minutes just to go between floors, I spent most of the time walking stairs.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jennifer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Lori Faught General Manager

Staff was friendly, engaging, and helpful. All were professional from the desk staff to those that served at breakfast. Rooms were small but very clean and quiet. We were very happy with what we received.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Randy, Thank you for the 5 star review! We appreciate you taking the time to fill out a review. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

The service and the environment were excellent! I would recommend this hotel to friends and relatives. The rooms were clean and the beds were comfortable. The proximity of the restaurant was convenient and the food was very good.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

I found myself back in clear lake and after staying at two other hotels I decided to try here. I was not disappointed. The property is older but maintained well. Breakfast was great, room comfortable, staff pleasant. This will be my new stop next time I'm in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We are happy that you were not disappointed we take a lot of pride and ownership in our hotel. Hope to see you again in the near future. Sincerely, Lori Faught General Manager

I grew up about 20 miles from this hotel, even had our senior prom there. Now we found ourselves back in the area for a funeral, and we got a good deal on this place. Wasn't quite sure what to expect beings the property has been around so long, but the reviews were decent. We weren't disappointed. The rooms were recently redone, and were very clean and comfortable. It had probably the largest and nicest TV I've seen in a hotel room. Our boys enjoyed a swim in the pool, and in the morning we had one of the nicer free hotel breakfasts I've ever had. As an engineer I was particularly intrigued by the pancake "printer" which outputs very tasty pancakes in just seconds. The staff were very friendly and helpful as well. All in all an incredible value for what we paid. We'll keep this place at the top of our list for future stays in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We decided to try something new and the pancake machine has been a big hit. We appreciate the feedback on our staff and the 50 inch TV's! We look forward to your future stays! Sincerely, Lori Faught General Manager

We were forced to stop because of snowstorm and stopped here. Staff super accommodating and allowed us to check in @ 11:00 in the morning. Room very clean and had everything we needed. Ate at the adjoining restaurant and the food was awesome. Restaurant staff very friendly. Chief even came out ask about our meal. Great hotel. You won't be disappointed.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Rod, Thank you for the 5 star review. We were happy to get you checked in early due to our "spring" weather! We appreciate your feedback and hope to see you again. Sincerely, Lori Faught General Manager

This hotel is nice and very clean. It's not new but very well kept. The staff was very friendly and helpful. Breakfast was excellent and the choices were quite varied. The person stocking the breakfast items never let any of the choices get low. Would stay there again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Paul, Thank you for the 4 star review. We do work very hard on keeping our property updated and appreciate the feedback! We hope to see you again next time you are in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

On Saturday Feb 23, 2018 we checked in about 3 pm. At 4 pm right before we needed to leave to attend a concert, the toilet overflowed. We called front desk and they said maintenance would be up while we were gone. We came back to our room about 11:30 pm to find the water/wet towels still on floor of bathroom and the toilet still not working. After many calls to front desk and promises of maintenance coming, a plunger was left outside our door about 1 am. We were also told another room was not available for us to move into. My husband is currently trying to get the toilet working. We have never had such poor service at a hotel and would recommend not staying at this particular Best Western.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Dorothy, Thank you for your review. We apologize for the lack of communication in this situation and thought we resolved this. If you need to discuss this further please fill free to reach out to me at 641 357 5253 ext 485. Sincerely, Lori Faught General Manager

We were in town for a funeral & needed a pet friendly motel. This one sure filled the bill & more. Very helpful & friendly front desk attendants, nice sized room that was clean w/ comfy beds. The breakfast was great-wide variety including pancakes. All this at reasonable rate.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Coleen, Thank you for the 5 star review! We appreciate the feedback! Sincerely, Lori Faught General Manager

The Best Western in Clear Lake shows its age a bit, but the friendly staff more than make up for it. The free breakfast is great and the pool area is large and clean. This is the place to stay during the Winter Dance Party! Make sure you visit the Surf Ballroom during your stay.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Tracy, Thank you for the 4 star review! The Winter Dance Party is always a fun event every year that our staff look forward to. Thanks for staying with us and look forward to seeing you next year! Sincerely, Lori Faught General Manager

Lots of parties here this weekend, nothing to get too excited about. Friendly check in even though they forgot to reserve the room. I was lucky to have the room I did have. Pretty comfortable beds and nice stay overall.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

After a great car club meet in Bloomington,Illinois I went 360 miles to Clear Lake Iowa on I74,I80 & I380 to check out the Surf Ball Room & Buddy Holly crash site as it was on my list of places to see if I got close to the area. It was too late in the evening to tour so I overnight-ed at the Best Western Holiday Lodge for $80 a night at that time,Very friendly staff & a clean room with a big buffet breakfast in the morning. The hotel can give you a route map on how to get to the Buddy Holley crash site which is 10 min (6.4 miles) north on a gravel road. After checking out I went to visit the Surf Ball Room which has amazing memorabilia & history of the the performances of the fallen three & many others that played there to the current stars of today. Then on to the Buddy Holly crash site which is on gravel roads so go slow around the corners & fallow the map to the giant pair of black glasses that mark the entrance spot. It's about a mile & half walk into field to the site from the road,But well worth it as it is part of American Music history & being there I got the feeling of being transported the to that period of time when the music died.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. The crash site is a must see if you are stopping in Clear Lake. We recently made changes to our breakfast so we are happy that you enjoyed the changes! Hope to see you again if you are in the area.

Great hotel. Staff so helpful! !!! My room was spotless and very comfortable. Great bed, pillows and linens. I love the layout of this hotel. I had an interior and exterior door. So easy to load and unload car. Easy to get to restaurant from inside, keeps you out of the cold. The restaurant has room service if you don't want to leave room. Will mark this as a favorite for future business trips.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Iris, Thank you for your five star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

Very good beds.haveand have my pillows.Or pillows like my pillows very nice.very clean and nice TV in room. Very good breakfast. Very close to lots of resturants'Also close to Clear Lake to fish And Mason City to shop.Very easy of Interstate 35 1/4 mile west of Interstate,

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review on our property. We appreciate the feedback. Thank you for the 4 stars! Glad you enjoyed the new 50 inch tv in your room. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Very courteous and helpful staff, spotlessly clean room. Very comfortable bed. Great restaurant and lounge and to top it off a more than adequate delicious breakfast. A must do for travelers in the Clear Lake, Iowa area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We appreciate the 5 star rating and your kind words. We just made changes to our breakfast a couple of weeks ago and it seems to be a big hit. Thanks you for choosing us! Sincerely, Lori Faught General Manager

Was in town for a funeral, Stayed 1 night. Staff was professional and courteous. Room was large and comfortable. The king bed was semi firm and provided a good nights sleep. . Breakfast was above average for this type of hotel. Great hotel and staff, good value for the money. Right off the I-35. Recommended.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Mark, Sorry to hear of your loss. We appreciate you taking the time to write a review and our delighted that you enjoyed breakfast. We just made changes last week! Sincerely, Lori Faught General Manager

Nice staff. Rooms were clean and quiet. Good value for the $$. LOVE the fact that the hair dryer is not attached to the wall! It's also nice that the restaurant is attached. On a cold night it was a welcomed amenity.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Lisa, Thank you for the 4 star review. We agree having everything under one roof makes life easier! We look forward to your return visit. Sincerely, Lori Faught General Manager

The entire staff at this location is amazing! Very accommodating and friendly. The hotel itself has small rooms but they make up for that with style and staff. I would recommend staying here for business or leisure.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate your feedback regarding our staff and I could not agree with you more we hire top notch employees! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

My family and I have stayed at this motel several times when hunting in the area. We have never been disappointed. The rooms are always clean and comfortable, and the fact that our dogs can be in the room with us is a definite plus. This is the only place I consider staying at when coming to this area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Craig, Thank you for the 5 star review! We appreciate the feedback and will pass it on to staff. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Helpful staff, clean rooms, a bit pricey for the size of the rooms. Liked having restaurant attached, but food was ok, not outstanding and breakfast was mediocre, not many low fat or sugar free choices.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Sharon, Thank you for taking the time to write a review and for the four stars. I would love to have some more feedback on breakfast items. We do build your own burrito, biscuits and gravy, choice of meat, hard boiled eggs, build your own yogurt and many other choices but am always open to suggestions. You can reach me at 641 357 5253. Sincerely, Lori Faught General Manager

Have stayed at this hotel alot in the past month for business. Have never had any problems. Room always clean, bed comfortable, breakfast awesome. Staff very friendly and helpful. Hotel is quiet. Glad I chose to stay here.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Tamara, We are happy that you have chosen to stay with to! We appreciate you taking the time to write a review and give us feedback on how we are doing. We look forward to your return trip. Sincerely, Lori Faught General Manager

very nice hotel would stay again if in the area, came as a getawy, enjoyed our weekend, pool was warm and big enough,lots of good advise about the area, breakfast was good and , refreshed often. service was great, very friendly

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Claudia, Thank you for the five star review! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

We had an extended stay at best western clear lake ia. Staff were very friendly and helpful, made you feel at home. The rooms were clean, and they have a great breakfast. Would highly recommend this hotel!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Shardan, Thank you for your five star review! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Upon arrival asked us again what kind of room we reserved they didn't have a double queen room like we were told was available upon reservation, checked into room and rooms privacy lock was latched no phones on each floor to call down for assistance had to go back down to the desk and was moved to a different room Room smelled musty, shower had hair and body grime on the walls, iron didn't work, called to get a different one and was told they would have to go look for one if I wanted them to, spoke to management before checking out and all they said is they knew of the matters and that was it no apology, not anything, beds were rock hard, I would not recommend a stay to anyone

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Candace, We would like to apologize for the miscommunication, we do not have any rooms with 2 queen beds in them. Our housekeeping department take great pride in their work and we apologize for your stay and not meeting your expectations. If you would like to discuss your stay with me more please feel free to contact me at 641 357 5253. Sincerely, Lori Faught General Manager

My room was big, clean and very welcoming. The fitness center helped me wind down at the end of the night. The location was in close proximity to the business to which I traveled for work. Great experience. Will stay at Best Western again.

I stayed for 2 nights on a business trip. The front desk staff are super friendly and professional. The breakfast was good. There is a Bennigan's next door which is convenient, but I don't recommend the food unless you just want bar food (fried things). There are plenty of options for eating in nearby Mason City which also had lots of shopping, including a Staples and a Best Buy (both of which I needed for work supplies). Hot, fresh cookies at the front desk are yummy! Everything was clean and maintained. Decor is nice. Apparently this is a pet friendly property (I was not traveling with a pet). There seemed to be plenty of parking for large vehicles (RVs, trucks, etc) in addition to the regular car parking.

The hotel was nicely updated with good decor in the room and the lobby. Staff was very helpful. The hotel provided a shuttle to the Surf Ballroom for the show we were going to. Breakfast was a bummer because it was extremely busy. overall good place to stay in Clear Lake.

The room was great. The curtins kept the light out at night. The heating and cooling came from the ceiling and not by the window. We had a room by the elevator and barely heard it. I slept like a baby.

Stayed for one night. Room was clean and comfortable. Only complaint was the rattling vent. Can't comment too much for room as we got in late and left early. There is a bennegans attached to hotel to get something to eat

Lori F, Front Office Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We would like to apologize for the rattling vent if you could contact me so I know which room you were in we can have our staff look at it. Thank you for taking the time to write a review we appreciate the feedback! Sincerely, Lori Faught General Manager

Nice place that's away from the freeway, close to restaurants and fuel for RVs or trucks... Clean hotel with excellent staff working the front desk! Breakfast was good with several options... Also dog friendly!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear David, Thank you for taking the time to do a review and for the 5 star rating! We work very hard on making sure the guest has a outstanding experience. We look forward to your return visit. Sincerely, Lori Faught General Manager

Fully remodeled bright open rooms, modern decor, excellent lighting, great included breakfast, STAFF WERE INCREDIBLY friendly & helpful- even cleaning staff proud of the remodel about a year ago! Fitness center good. Beds quite comfortable. Good location to Clear Lake- and loved the "lake" decor throughout. Rooms service was great also. Excellent price also

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Joe, Thank you for the 5 star review! We are happy you enjoyed the remodeled rooms! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

This BW Property and especially the staff are a gift to travelers. The Staff especially saw to our every need and did everything with a smile. We are frequent travelers and always stay in BW and this one tops them all. They should be given the Plus award!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! Thank you for your comments and recognizing the staff we appreciate it! Sincerely, Lori Faught General Manager

Each staff I encountered was very informative and willing help with directions to places of interest. The facility room was clean, with comfortable bed and a spacious area for me to finish my work in the evening. Fresh cookies awaited in the lounge each day after returning from a long day of work, this was well appreciated.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear DJ, Thank you for the 5 star review! We like to treat our guest like this is their home away from home! We look forward to your return visit. Sincerely, Lori Faught General Manager

This hotel and its adjacent restaurant (Bennigans) was a wonderful find after a long day of travel. The hotel and its rooms, staff and location were all great. Easy to find and easy access to the highway. The restaurant was a Bennigans and was very satisfactory in both food quality and ambience. Would stay here again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear William, Thank you for taking the time to do a review on our property! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Wonderful room. Great staff for check-in. Breakfast was "ok"; not stellar, but not bad either. Very clean rooms. Bennigan's is attached and there are several other restaurants nearby for food. I'd stay here again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Fred, Thank you for your four star review we appreciate the feedback! Sincerely, Lori Faught General Manager

I stay here many nights a year. This time for 3 nights for a business conference hosted at the hotel. Everything was perfect. Meeting room was great and all the meals were excellent. Service is fantastic

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Mike, Thank you for you five star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

No staff assistance when we booked a handicap room for the first floor, when we arrived at Best Western hotel they told us they had no handicap room, and was not going to be able to find a room on the first floor, they we standoffish because we booked through TripAdvisor, also found out the rate we paid through TripAdvisor was higher than the local rate at the Clear Lake Hotel.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We apologize for the misunderstanding when reservation was booked thru a 3rd party website the room type was not for a handicap room. We do have handicap rooms but they were both in use. We hope that you will try staying with us again. Sincerely, Lori Faught General Manager

I was here for business and enjoyed the hotel. The restaurant with the hotel, Bennigans, had great food for a reasonable price and the free breakfast was outstanding. it was easy to get lost trying to find the meeting room but other than that I really enjoyed my stay. I was a little surprised the restaurant wasn't busier since the food was top notch.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kris, Thank you for the four star review! We appreciate you nice comments about our breakfast and Bennigans. Look forward to your next stay with us. Sincerely, Lori Faught General Manager

We enjoyed our 3-night stay. Great location, room, service and staff, but breakfast was lacking. No self-serve waffle or pancake iron. And no biscuits & gravy until our final morning. Other breakfast items were average.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We alternate our biscuits and Gravy with potato wedges. We also have French toast and waffles daily that just need to be put in toaster we buy a very nice quality of them. Sincerely, Lori Faught General Manager

Breakfast could have been better but it was hot and a buffet so it could have been worse. Had a hotel van pick me up from the shop where my truck was. Got a discounted room rate. Ground floor has a back door to outside to accommodate smokers. Bennigans pub had really great food both nights that I had dinner there. Beer was 3.50 a pint iirc which is an ok price I guess for a hotel.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your 4 star rating and your feedback regarding your stay. Sincerely, Lori Faught General Manager

Wedding and the wedding party were a hoot. The service received at the bar could have been more sincere and nice. The rooms were a little small but the beds were comfortable. The breakfast was hot but the staff had a hard time keeping everything stocked. When asked to get something it did take a bit.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kyle, Thank you for your 4 star review! We have a great place for a wedding reception with everything in one location. Hope you can make it back to visit sometime. Sincerely, Lori Faught General Manager

we were extremely satisfied with the hotel especially having a restaurant attached.... everything went well from checking to check out the next morning. we would stay at this hotel again. my husband needs handicap accessible rooms and they were very helpful.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Teresa, Thank you for the 5 star review! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

Excellent hotel! Clean, friendly, rooms set up very well, comfortable beds and great pet policy. We were very impressed with the complete breakfast and the rooms that accommodate pets at the courtyard are stellar-thinking.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your five star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

The staff were very friendly and willing to help with any questions. The room had been refurbished. The pool was exceptionally clean and a good temperature. Bennigan's is the attached restaurant and we would not recommend it. Service was slow and they were understaffed. Took a long time to get food.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking your time to fill out a review. I am sure the Bennigans General Manager would like to hear more about your experience. He can be reached at 641 357 2366 his name is Derek. Sincerely, Lori Faught General Manager

We have used this motel for a meeting site for our annual family reunion for many years. The service and rooms quality are consistently good. The restaurant is very good and the free breakfast is consistently good. The facilities are consistent. The bar, the pool, exercise room are all good.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Delores, Thank you for filling out a review we appreciate the 5 star rating and your kind words! Hope to see you again next year! Sincerely, Lori Faught General Manager

The Staff was awesome the breakfast was very good the room was very nice the only thing we could find wrong was that the bed was very hard and we are use to a softer bed. We would stay there again, The location was great also

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your five star review! We look forward to you next stay with us. Sincerely, Lori Faught General Manager

service was good. staff was very friendly. they disagreed with me, as to whether I had made requests for lodging. She finally found that what I said was correct. Kinda of uncomfortable. Then room to hot. Breakfast was good.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Thomas, Thank you for filling out a review. We apologize for the misunderstanding about your reservation. Hope to see you again! Sincerely, Lori Faught General Manager

We stopped in Clear Lake for the night. Hotel had so many motorcycles parked by front door to lobby, had to park and walk from lot to lobby just to see if there was any vacancies. Front desk was very nice, The price she quoted was 149, I asked about discounts, as I have a couple of memberships, all I got was 10 % off. I see on web site the rooms are much less than what we paid. Main hotel was full, our room was in a "back" building, Second floor no elevator, to be fair room was clean and bathroom was good, Building on outside needs to be cleaner, cigarette butts, and beer cans all over, the back building was obviously an older building but could have been cleaner. On the plus side, breakfast was great, they had gluten free options and almond milk.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impressions and offer our apologies. Sincerely, Lori Faught General Manager

Great hotel free rides to the ballroom where are great show are going on. This town has great Resturant's just ask the front desk. Just down the road from the lake great place to spend the day down town clear lake. The hoilday lodge does a great job if you do not like the lake they have a pool. Great parking if you have something big.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Todd, Thank you for the five star rating! Clear Lake has so much to offer and the Surf Ballroom is awesome. We love to accommodate our guest by doing the free shuttle service for concerts to and from our hotel. Hope to see you again! Sincerely, Lori Faught General Manager

Very clean, awesome staff, nice stay :) I asked for a fan to sleep with and they delivered one to my room, they were very accommodating. I asked if I could leave my bag as I was biking across Iowa for RAGBRAI and they let me leave my bag and I stopped back to the hotel and grabbed it later. The breakfast was clean and plenty of offerings. I would highly recommend this hotel to others.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kris, Thank you for the five star rating! We appreciate the feedback and hope you enjoyed your ride with Ragbrai! Sincerely, Lori Faught General Manager

Room was very nice and clean. Furnishings were nice. Check in was smooth and easy. We didn't have breakfast, but it sounded nice. Easy location right off I-35. RAGBRAI is what brought us to the area. Keep up the good work.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jenny, Thank you for the five star rating! We enjoyed hosting Ragbrai hope to see you in the future! Sincerely, Lori Faught General Manager

Very nice place. Friendly and helpful staff. Breakfast buffet was a bonus! Our room was clean, quiet and easily accessible. Overall we were pleasantly surprised with our visit. We were on town for a wedding and stayed in a block of rooms there.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Julie, Thank you for your five star review! We take a lot of pride in our hotel! Sincerely, Lori Faught General Manager

Great hotel for those traveling on business or those visiting Clear Lake for vacation. The breakfast was very good and the staff supporting the breakfast was also very friendly and helpful. The front desk team also provided some great ideas for places to visit in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Ted, Thank you for the five star rating! Hope to see you again if you are in the area. Sincerely, Lori Faught General Manager

A very nice hotel located right off Interstate 35. The staff were all very nice and helpful. Our room was nice and clean and having a restaurant attached was nice. There are many restaurant and fast food choices within walking distance. We will stay again if in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We appreciate the four star rating and hope to see you again. Sincerely, Lori Faught General Manager

I've rewritten this review a couple of times. We have stayed at this location for the last five years, plus. The building has been maintained, the breakfast has remained constant and the facility has been kept up. The price, however, has skyrocketed!! I have records of this place being a reasonable location to stay as recently as last year. Over the last four years the cost for one night has gone from 109.88 to 238.01. That's absurd!!! I don't pay that much for a night in the Hilton, in Washington, DC., two blocks from the US Capital, and that's a four star hotel. This has been the home for many of the truck club visitors to Clear Lake for many years. As discussed at the closing gathering, when trophies were handed out, this place is not worth it.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We are sorry that you were disappointed with the rates. Rates vary on supply and demand in the area. Not for sure when you stayed and would be happy to look into this further for you if you want to call me. I can be reached at 641 357 5253 ext 485. Sincerely, Lori Faught General Manager

We stayed overnight on the 4th. Check in was fast/easy, staff was very friendly. Room, pool, and breakfast areas were all very clean. Beds are comfortable. Nothing fancy but it's nice, relatively updated for being an older property, clean, and quiet. No complaints. Would definitely stay here again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for staying with us and we hope you were able to enjoy Clear Lake's fireworks! We appreciate the positive feedback and will share it with our staff. Sincerely, Lori Faught General Manager

This hotel is very convenient exit from the Interstate. Rooms were clean and very pleasant. The breakfast came as a surprise, as the complimentary breakfast was very good. Tables were always clean and the staff working the dining area were most hospitable. Would stay again if in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We are in an excellent location and easy to find. Thank you for the nice comments are staff works very hard to accommodate our guests. Sincerely, Lori Faught General Manager

Hotel was clean and comfortable. Attached restaurant is nice. It is showing its age, but no complaints from me. We did not use the pool or the fitness center so I have no recommendations there. We have stayed in the south wing of the hotel and it was not as nice, but that was years ago and it may have been remodeled since.

Nice hotel, very clean and well appointed. The stafff were friendly and the breakfast was good. Bed was comfortable and the linens were nice. The town was fun offering a nice Italian Diner downtown on the waterfront

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jim, Thank you for taking the time to write a review and to give us a 5 star rating! We really appreciate the feedback. Clear Lake is a great place to be! Sincerely, Lori Faught General Manager

This hotel looked like it was recently renovated. My room looked brand new, clean, and modern. Bed and pillows were comfy. The bathroom had upscale materials and design. Staff was friendly. Wifi worked well. Only ding is the breakfast. It is free, but my biscuits and gravy were cold.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Yes, we were just recently remodeled and it sounds like you like the new updates. We are working on making changes to breakfast. We appreciate your feedback! Sincerely, Lori Faught General Manager

We wanted to visit both Clear Lake and Mason City, Iowa so this location gives you a good center point to reach either city. Clear Lake a little closer than Mason City but only by about 4-5 minutes. The staff at the lodge were well trained but I would hesitate to say LODGE but it is a good BW.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear John and Elaine, Thank you for taking the time to write a review. We appreciate the your business. We are a great location and easy to find. Sincerely, Lori Faught General Manager

Love the people they were very good and nice and help fall to Rome are very clean and very Quiet rilly nice and clean foodriving is rilly good at Bennigan's and drinks are very good toovery good very good approaching good location to get to easy to find

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jessie, Thank you for taking the time to write a review and for the 5 star rating! We are happy you enjoyed your stay with us and hope you will stay with us again the next time you are in area. Sincerely, Lori Faught General Manager

This is the worst hotel I've ever been! Bed bugs in the room, roaches in the bathroom, no air conditioning, it was 80 in there! Horrible filthy carpets, the rooms had a stench, we left after an hour , so disgusting, don't waste your time even going in this dump.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Susan, Thank you for your comments concerning your stay at our hotel. We hope that you will accept our apologies for any inconvenience you experienced. We had Ecolab come and inspect the room that you were in and they found no bugs in the room. We just went thru a complete remodel which included new case goods, pictures, carpet, tub surrounds and new drapes in December of 2016. We checked the thermostat in the room and it was 68 degrees. I am available any time if you would like to discuss this further you can reach me at 641 357 5253 ext 485.

Good hotel, good rates, excellent location, clean rooms. Only complaint is the hotel was packed, holiday weekend, the breakfast person over slept and breakfast was a half hour late, people were getting backed up and worked up. Same thing happened the last time I stayed, but then it was the pool guy! You just can't do that especially on holiday weekends!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Dave, I personally would like to apologize for my staff member who overslept on Sunday morning. Couldn't agree with you more that it creates a crazy morning then playing catch up. Appreciate the 4 star rating even though you had to experience breakfast being backed up. Hope you will give us another try. Sincerely, Lori Faught General Manager

Was a nice place for family and bar worked well with wedding ceremony. Would stay again. Nice location and great place to eat. Kids had fun in pool area and fitness room worked well for burning some calories.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for staying with us and taking time out of your day to write a review. Having a wedding reception at a full service property makes it great for out of town travelers. We are pleased that you all enjoyed your stay hope you will keep us in mind when you are traveling to area again. Sincerely, Lori Faught General Manager

This is a nice place to stay. We came there for a wedding. The room was nice and clean. It is the one room I have stayed in that was actually dust-free! The front desk was knowledgeable and knew the area well. The hot breakfast was pretty good with eggs, sausage, and ham. The pool area was spacious but the pool was pretty busy each time we went.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We have a very dedicated staff who want to make sure guest have a great experience every time they stay. We are a great venue for weddings with everything being in one location. Thank you for staying with us. Sincerely, Lori Faught General Manager

The man at the front desk was a complete tool. After I stopped in to have something to eat at the attached restaurant I checked into the hotel. I made my reservation online using Corporate Lodging's website and have never had a property tell me I didn't book the CLC rate. This guy kept telling me I couldn't use the Corporate Lodging card since I didn't book that rate. At some point he's looking at his computer and says "oh" and slides my CLC card off the counter to use. Other than that the hotel was very nice. Clean and well kept.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Josh, I am so sorry about the mix up on your reservation. We do accept corporate lodging 7 days a week 24 hours a day. We will do some follow up on this with the staff and retraining. We appreciate your comments and hope you will stay with us again. Sincerely, Lori Faught General Manager

The staff at this facility was exceptional. They all went above and beyond to create a wonderful experience for us. They were very accommodating and went out of their way to assist us any way they could. I would recommend this hotel to everyone based on the service alone..but the facility was clean and comfortable... Excellent!

Our stay went excellent! From start to finish every staff member we met was courtious and helpful. The fact that there was shuttle to and back from the concert was our deciding factor in our decision to stay at BW. The breakfast was delicious and there were many choices for everyone.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We love concert nights at the Surf Ballroom. We feel we can give that added service of the shuttle so no one needs to drive. We do have a lot of great choices on our breakfast and have a wonderful breakfast attendant that makes guest feel very welcomed. Thank you for staying with us and the Surf has a lot of great concerts coming up hope to see you soon! Sincerely, Lori Faught General Manager

Clear Lake is a nice place to visit, has a beautiful lake and a quaint lake front shopping area. It is close to the interstate highway system for easy access. The restaurants in the area are diverse and unique.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. Clear Lake is a unique town that has a lot to offer. We appreciate you staying with us. Sincerely, Lori Faught General Manager

I really enjoyed the room. They had the dog rooms in an area with an extra (back) door going out to a courtyard. It made it so easy to let the dog out at night without having to go down the hall to a side door. Wish more Best Westerns had this option.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kathleen, Thank you for taking the time to write a review on our property. We are pet friendly and the courtyard does work out as a great place for dogs to get a little exercise after traveling. Thank you for staying with us hope to see you again. Sincerely, Lori Faught General Manager

We were greeted right away. Check in went smoothly. Elevators were small. Carts for luggage did not roll well. Trying to put a cart in the small elevator with more than 2 people was tight. Room was clean. it was a smaller room than what is normal by today's standard. It was double beds. Two of us found the beds comfy, two thought they were firm. Two thought pillows were good & two thought they were comfy but small. There were plenty of lights in the room. There was a microwave & a refrigerator in the room. HD TV was down the entire three nights we were there. Internet service was very slow. The A/C in the first room we were in was not working as we found out when we came back to a stuffy room. They moved us to the room next door, which made it nice not having to carry our stuff very far. This room A/C worked fine. For our phones, AT&T cell service was spotty in the area, Verizon had coverage. Pool was one of the warmest hotel pools I have been in. Hot tub was nice. Did not have that overwhelming chlorine smell when you walk into the area. The fitness room was good. There were four different machines & free weights. I thought it was weird that the TV in the fitness room got different channels then the TVs in the rooms. The room doors seemed a bit on the flimsy side. Same for the stairwell doors. Of course we were traveling with two firefighters who look at those kinds of things. Three of our four members liked the breakfast. There were eggs, biscuits & gravy, ham & sausage on the one bar. There were some oranges, apples, danish & toaster waffles, yogurt, milks, hard boiled eggs, mixed fruit cups, oatmeal, Udi's Gluten free blueberry muffins, & cereals on the other bar. Then of course you had your juices. It was the same breakfast every day, which is why our fourth member didn't like breakfast. Sometimes a variety is nice. Susan was the employee that was in the breakfast area. She was the most friendly lady. She greeted us as we came in. She told us where everything was. Told us if we needed anything to ask. She even came & cleared our dishes for us the one morning. Talk about service! I have never encountered this at any hotel I have ever been too. Susan is a lady who really likes her job & gives it her all. Way to go Susan!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to tell us the positives and the things we can improve on. We are always wanting to try to please every guest every time so appreciate your feedback. Susan does a great job for us thank you for recognizing her! Sincerely, Lori Faught General Manager

We enjoyed our stay here. Front desk was AMAZING. Rooms were clean and loved the attached restaurant (Bennigans). Not much within walking distance besides a mini-mart. There are some rooms in the front section that open to a courtyard which is good for smokers.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Molly, Thank you for taking the time to write a review we appreciate the 4 stars! We have an amazing staff with a great location and quiet rooms we hope you will be able to stay with us again next time you are in the area. Sincerely, Lori Faught General Manager

Very enjoyable stay at Best Western Clear Lake, Iowa. I have stayed here many times and will continue as needed. Room was clean, small, but had all new updates. Very pleased with my stay and would recommend this hotel

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We are happy to hear you enjoyed your stay in our newly remodeled rooms! We look forward to your return and thank you for recommending us! Sincerely, Lori Faught General Manager

The hotel was very nice! The room was clean and a nice place to sleep for the night. We were traveling with our dog and had to find a place that allows pets, they do. Only had two cons; one being that it was a little expensive for us for a one night stay and the other being that the mattresses were not very comfortable. But we got a good nights sleep so I guess it wasn't too bad. I would stay again and recommend to anyone as long as they don't mind paying the price.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Carly, Thank you for taking the time to write a review and for the 4 star rating! We are glad you slept well and found our hotel nice and clean. Sincerely, Lori Faught General Manager

We had requested a room with 2 beds because there where 2 adults and 2 children in the room. We got 2 full beds. Worst night sleep ever at a best western. Breakfast was good except the ham had no taste. Must have been boiling it to make ham broth later.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Fred, I am so sorry that you did not get a good night rest. All of our rooms with 2 beds are full xl unless you would be interested in a king bed with sofa sleeper. I have talked to the staff about this to make sure the guest are understanding our bed sizes. No ham broth we would have no use for that. I will personally go sample some of the ham to check the flavor. Thank you for your comments and helping us to improve. Sincerely, Lori Faught General Manager

Front desk people were great!! Toilet was a little wobbly in the room but other than that it was great!!! Awesome pool area. Lobby looked great and breakfast was stocked well! A great time for my family we were able to get joining rooms!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We are happy to hear you had a great time with your family and were able to enjoy our hotel! We will check the wobbling toilet in your room. Thanks for taking the time to do a review! Hope to see you again. Sincerely, Lori Faught General Manager

The hotel was nice and the staff seemed nice enough. Breakfast was a nightmare. Went to breakfast at 9:00 a.m. and they had run out of food and took 30 minutes to refill. There were so many people waiting to eat again that they ran out right away. Not much variety available for breakfast. The restaurant staff was not very helpful either. We waited a long time to be served and then they didn't check back until they gave us our bill.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Heather, Thank you for writing a review. I would like to apologize for the experience you had with breakfast we obviously were understaffed and are taking proper steps to make sure we are better prepared next time. It was a very busy weekend in all departments and should of had more staff on in the attached restaurant as well. Thank you for bringing this to our attention and we hope you will try us again! Sincerely, Lori Faught General Manager

we came in very tired, staff was very courteous and quick. rest was good, tv kept kid happy as she had slept most of the day in a car seat. breakfast was highly varied and very good quality. enjoyed our stay.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Valued Guest, Glad you got the rest you needed after a long day of traveling. Thank you for noticing our wide variety on breakfast items we do have a lot of different choices to try and fit every taste bud. Sincerely, Lori Faught General Manager

Nice hotel. Rooms were nice quiet dark and a good temperature. Nice firm beds. Pool and hot tub open till 11. Hot breakfast is offered. Always had a nice experience with the hotel. Stayed there many times for business.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Matt, Thank you for writing a review on our hotel we appreciate it! We do our very best to give every guest a nice experience. Hope to see you again! Sincerely, Lori Faught General Manager

Friendly staff, smooth check in process. Nice clean room, comfortable beds. Lots of variety on the breakfast. There is a Bennigan's restaurant located at the hotel. We heard the restaurant was good, but did not eat there.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear John, Thank you for taking the time to write a review. We do have a nice selection for breakfast one to fit everyone's taste bud. Thank you for choosing to stay with us! Sincerely, Lori Faught General Manager

A bunch of our friends were going to a concert at the Surf Ballroom and we all booked rooms here. Check in was strange, the lady was at the end of her shift I think...not much patience. We were pleasantly surprised to find out that they had a free shuttle to the ballroom, so no one had to drive! The pool area was swarmed with a million little kids. Must be the place to have birthday parties.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We do shuttles to all concerts at the Surf Ballroom which we have found to be a great value to our guest. I would like to apologize for your check in experience and I am looking into this to see what happened. Our guest should always feel very welcomed! Sincerely, Lori Faught General Manager

Was in town for a hockey tournament. Convenient location to dining and also the ice rink. Very good value for the stay. Friendly and accommodating staff. Nice breakfast. Clean Hotel. Would Recommend this hotel. The Pool is a plus.

Very quiet hotel with a workout room that is not used by many people. They have a swimming pool and hot tub if you will want to use them. Many items for breakfast, some are hot. They are working on updating rooms right now but it is very friendly.

Always excellent accommodation's here. Staff is always great. Has the best breakfast of any of the hotels I stay at. I travel a lot for business and always stay here when I am in town. Use this hotel also for many business meetings and they are always first class service and food.

We booked 5 rooms. All were side by side and all were great! We were able to check in earlier which was great since we had 85 year old with us. Would stay here again! Staff were awesome! Location was good.

First let me tell you, we were exhausted and had a cat as we were on our way to relocating to Florida and it was late at night. We did not make reservations anywhere as we did not want to limit how much we drove each day, but since we had stayed at this hotel for New Year's Eve and I knew they took pets (I remembered watching a woman walk her dog in the courtyard while I was eating breakfast) I called my husband in the Penske truck and told him I was done for the night and wanted to stop. Front desk was great, they gave us a good rate and boom, we were in bed. Good breakfast selections and the woman in the breakfast room was so pleasant, and boom, we were on the road again with a good night's sleep and fed and ready to go again.

Room was used , was not the cleanest but also wasn't dirty. Just a mediocre place. The employee's were friendly. A good place to eat was in the same establishment. We did not use the pool but the cookies at front desk was a nice touch. Breakfast was typical but the coffee was great if you could get by the snob at the front desk. We don't plan to return.

Average hotel. Rooms were small and not that clean,Dust was thick on the bottom of both night stands and the room showed lots of wear and tear. Had a strong smell of mold in the hallway and the first room i was assigned to. The second room was better but still woke up with a headache the next morning. Standard breakfast selections but need more than one person attending. to keep it stocked with food and utensils.

They hole is being remodeled right now. Replacing practically everything. Great staff. nice hot breakfast. Has very nice eating place right next door. Would stay here again. Hand off the freeway and to sites such as Surf Ballroom and Buddy Holly crash site. Hd one problem, Room 228 had very cold water in shower. Told desk and believe it will be fixed.

Lori F, Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear John, Thank you for taking the time to write a review regarding our hotel and restaurant. With installing the new tub surrounds and with the new plumbing we have had to adjust the factory settings on the scalding temperatures. We are happy that you are noticing the changes with the remodeling. Our staff is great and appreciate you recognizing them. Hope to see you again when you are in the area. Sincerely, Lori Faught

the breakfast was bad the coffee even sucked the trains ran all night long the rooms were nice the hotel help were great... The bar lounge was nice 10% discount on my meal with prof that you were stay at hotel. they has good parking well lit.

Lori F, Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Jeff, Our coffee in the breakfast room is a frozen coffee this way there is no coffee grounds ever and it is always fresh. We would be more than happy to brew you a cup of coffee in the restaurant if you don't like the flavor of coffee in the breakfast room. Thank you for recognizing the staff we have a great staff who are very caring! Thank you for taking the time to fill out a review! Sincerely, Lori Faught

Water ,from the shower happening in the room above mine, came gushing through the ceiling and landed on head while I was getting ready at 6:30am. The front desk manager, was not only unapologetic, she said it did't happen. She then went up and looked at the room above mine, then offered to dry my clothes & give me double points for 1 night of my multiple night stay. I have had to stay here for work before. I usually get put in some back lot Motel, it smells. The staff is constant - very uncaring and brash every time. Also, for the past 3 years I have not received any points for my stays because they set-up my rewards wrong. with my last name as my first name. They are always doing "construction" I'm only there late at night and it is still loud. I would stay Anywhere else! Beds are fine.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Timothy, I apologized for your situation that you experienced and never did I say it did not happen. I said we would have maintenance go and look at it. I offered to dry your clothes and we awarded you double points as well as you do not pay for your room so we wanted to do something that would benefit you. We have a wonderful caring staff who go above and beyond for our guest as you can see by other reviews on here. We are very sorry that you did not get to experience that. I pulled up your points for this year so far which you have stayed 3 nights and have been awarded 1800 points. As far as your name being wrong I am not for sure who set you up as a Best Western Rewards member but here is the number you can call to get that corrected 877-735-1737 I am not allowed to do it the guest has to call in otherwise I would be more than happy to do it. Our construction will all be completed by the end of the year we are receiving a lot of positive feedback on how nice everything is coming together and we are excited to have this completed very soon. I did offer as well to call around our area to see who else takes Corporate Lodging to accommodate your needs better but have not heard back from you with the exception of reviews that you keep posting. Sincerely, Lori Faught

I stayed for one night last weekend and was extremely impressed with this hotel. The customer service was excellent. Our room was clean and spacious. The breakfast was good. We will be staying here again!

Lori F, Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Rodolfo, Thank you for taking the time to write a review. We strive for customer service and are happy to hear we met your needs. Our housekeeping department work very hard and with all the remodeling that is going on they have kept up with great cleanliness through out the facility. Sincerely, Lori Faught

nice new updated hotel, felt like we were 100 miles away from home when we weren't. Prefect place for a short get away. Friends were getting married and they booked rooms at this hotel, trolley for the event where they had their wedding came right to the hotel to give everyone a ride, and then also brought everyone back.

Lori F, Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Carrie, Thank you for taking the time to write a review. Sometimes those short distant trips are nice just to give you a break from every day life! We have been very busy with updating our hotel with more exciting changes to come before the end of the year. Sincerely, Lori Faught

friendly, clean, price was reasonable,breakfast had plenty of food to pick from that was good, also next to good eating places, there was enclosed courtyard off our room which was good for the dog to run off leash & go potty which I did pick up poop

Average hotel. Clean room but lots of wear and tear. Nice to have the back door into the patio area when traveling with a dog. Staff was very nice. Standard breakfast selections. Adequate hotel for passing through town.

Went to hear a 2 hr. lecture on JFK's assination from the chief judge over the investigation committee for 4 yrs; very interesting. Lovely conference room with fresh baked, warm brownies to munch on ;) No napkins could I find to put them on though. Many amenitities there I didn't use, but did enjoy using their internet room for 2 hrs. since there weren't others using 2 there. They accommodated my special request; NO lights in pc room and put a small fan going in there for more comfort ;) PLEASE add to your guest book a page showing your area RADIO station numbers and what types of music they play; thanks! I discovered by chance 1490 AM is the OLDIES 50-60s music I grew up with; very enjoyable listening while in bed. Handicapped room was very nice with walk-in, sit-down bench, and grab bars everywhere. Please have a grab bar you can insert between mattress and spring; some of us older folks can't roll over good to get out; it would help tremendously. Nice THICK towels vs. very thin ones in BW in Arlington/DC, Virginia. Comfy bed; only 1 train went thru about midnight on an isolated track sounding its horn by the hotel. Nice selection of foods/drinks to chose from continental breakfast included with overnight stay. As I was leaving, 2 ladies bridge groups were in breakfast room enjoying themselves ;) They left today's newspaper under our doors. 2 nightlights would be a nice addition to have; 1 on bedside lamp and 1 in bathroom so the harsh lights aren't so hard on our eyes during our bathroom trips during the night. I'm a NIGHT owl; so I asked for an extra hour to sleep in before leaving at noon; NO problem at all ;) 1 happy customer..... Also didn't hear anyone near me walking around like BW nor their conversations coming thru the walls like Arlington, VA. Only heard the doors closing. Betty Gordon Ames, Iowa

Nice clean hotel. Fresh made cookies at check in. Most helpful friendly staff ever. Even sent someone up twice to help us run our remote twice because we couldn't figure it out. Nice continental breakfast in the morning. Really feel welcome.

We travel MN to AZ about 10 nites a year. This hotel was way over priced compared to LaQuintas for equal facilities. Have been doing so for 7 years. The Clear Lake BW has been first hotel we felt we paid too much. We had a pet accompany us and were charged in Clear Lake stay extra, but no LaQuinta charged us, thus saved $40 on pet charges and a total $160 for motels on way to AZ. Sorry

Bed was very comfortable. Slept great. Staff friendly and helpful. We asked for an extended check out and it was no problem. The fridge was unplugged so our food went bad so please keep the fridge's plugged in. Thank you,

Friendly staff, helpful caring and plenty of stuff to do around the area. Pool was very warm and relaxing to be in. Some places it is to cold. Breakfast was excellent and was just the right temp. The lady in the Breakfast room was very friendly and willing to help or get what anyone needed.

Hi, We went to Iowa for a visit & stayed overnight. This was a nice, clean, friendly hotel. Our son is a fan of Buddy Holly. At the lobby, they have a framed front page newspaper clipping of the plane crash from 1959. There is a Bennigan's Restaurant next door. Our room was clean & neat. The beds & pillows were quite comfortable. We had a pleasant short stay. ??

The people were all friendly and helpful. A great place and super location. Nice place for Class Reunions. The guest rooms clean and comfortable. The food was excellent. The exercise room needs a few more items.

Awful place. We stayed only because we got caught on the highway in a terrible thunder storm. The hotel itself smells, the layout is weird (we had to walk through a dark, narrow, low-ceilinged tunnel to get to a tiny closet-like foyer where stairs (no elevator) led us to the third floor. It was a terrible place. However, Bennigan's Restaurant (attached to the hotel) was fairly good. I had a good sandwich and good service. In any case, find a different hotel.

Very good, will always stay here when in this area,. Great service with shuttle to the Surf. Very friendly and helpful employees. Honored my room request. Don't change a thing. Will continue to seek out the Surf for concert and this is the only hotel I would stay at. Thank you for everything!

There is a funky mildewed smell in a lot of areas, and the hot tub (main reason I chose this hotel) was down for maintenance during my stay. Could get a much better rate booking through an online booking site than calling the desk (about $30 better). My interactions with the staff were nothing to be excited about until I met Susan, the attendant in the breakfast area. She is an absolute joy and genuinely spreads happiness and is just a wonderful first contact as you start your day! Take the time to have a conversation and let her know she makes a difference. Wonderful lady.

We stay here many times and love the pool/hot tub area. The free shuttle to the Surf is great. Location off the interstate is convenient and many fast food option near by. Love the biscuits and gravy included in the hot breakfast

Definitely stay here when you are traveling through Northern Iowa. Easy access, clean, caring staff and good food at Bennigans. Recently remodeled has made the rooms very comfortable with large TV's and new bathroom cabinets and fixtures.

Extra comfy beds, pillows not so much. Flat screen not in HD for some reason. Unable to adjust aspect ratio on TV, so trying to watch British Open all the scores and other graphics were off screen. Menu showed aspect ratio as " unavailable ". Continental breakfast was better than most.

We arrived and were pleasantly greeted. Room was sufficient, 5th floor, back corner so very quiet. Rooms are a bit dated, but clean. The remote control is in a special holder indicating it was specifically sanitized. When we left, the front desk manager was cleaning the swipe cards! NEVER have seen that before but reiterated our opinion, they go beyond to keep the hotel sanitized as much as they can.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Tammy, Thank you for taking the time to write a review and noticing the items that you did. It was actually one of our front desk employees that recommended us cleaning the keys she had a very valid point so we started cleaning them. Rooms are being updated and scheduled to be completed by the end of 2016. Thanks, Lori Faught

My room was dated, but adequate for a one night stay. My partner, however, was moved because of a faulty room entry lock, then moved to a room with a broken air conditioner and wet carpet (air conditioning condensation?). Moving again or discounted rates was not offered by morning staff. Nor would they recognize our corporate rate. Will not stay here again, unless my rental car is too uncomfortable to sleep in.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Michael, I would love to talk to your partner and correct this situation if you could please have him contact me I will personally look into this. We would never want you to sleep in your rental car. Sincerely, Lori Faught

No discount for being a rewards member here and the bed we had was very hard and uncomfortable. Wasn't even asked how our stay was when checking out. The high point was the kitchen staff. They were friendly and had a good breakfast.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Joni, We have an awesome breakfast room host who goes above and beyond to help take care of guest. I would be more than happy to research what room you stayed in to check the bed and your rate that you paid. Please fill free to reach out to me. We hope that you will try us again and we do apologize for any inconveniences you experienced. Sincerely, Lori Faught

First, I want to say that the entire staff is EXTREMELY NICE & really were helpful! The poor experience we had during our stay had NOTHING to do w/ the staff, it's the condition of the hotel itself that was the problem. We checked in on 7/4 and checked out 7/8 as we were visiting family in town. The initial room we checked in to was extremely small so when I called down to the front desk they graciosly moved us to a bigger room across the hall. We noticed some type of smell, wasn't sure if it was smoke smell or some type of chemical smell but we didn't say anything that night becasue it was the 4th of July and we figured they were booked and didn't want to cause any problems & were thankful they found us a bigger room (King w/ roll way vs two double beds that were too small). The next day I did mention the smell to the front desk and they found us a much bigger and much nicer room next to the 2nd rm they gave us. We really appreciated that!! The rooms themselves, bathrooms, hotel hallways, dining area etc, are just tired and worn out. This hotel owner really needs to spend some money updating this place & getting rid of any/all odors these rooms have. We paid $109 /night ($169/night for 7/4) and we could've/should've stayed somewhere nicer for the same price.. We didn't leave the rm until 12:20p one day, and they never cleaned our rm...We were surprised when we came back that evening that no one had been in the room to clean..After the fact, we read the reviews and SO MANY people complained about the odors in that hotel, which is stunning to me that the staff acted like it was a weird complaint. Next time we'll do what we've always done before, and read the reviews 1st....

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Daisy, We are doing a major renovation which is scheduled to be completed by the end of 2016. We just replaced all hallway carpets in June. If you could let me know what room you were in I would be happy to check the housekeeping reports to see why your room was not cleaned. We are the only full service hotel in our area and we apologize that your stay was not up to your standards. Again, if you could contact me with more information I would love to look into this for you. Sincerely, Lori Faught

The service was nice and friendly. Rooms were clean. We got a great room that you stepped out to this small patio that cut across to the pool. Loved that!!!! Was a good price and no bugs! We had a great time.

I stayed here 8 nights for a class. I was treated so wonderfully from the outset. The manager even gave me cough drops from the front desk so I didn't have to venture out late at night. The hospitality was great, the room cleaning was nice and the grounds were well taken care of. Would definitely stay again!

We were planning on driving on to Albert Lee, MN and it was getting late. We called Best Western in Albert Lee and they were full so we called BW in Clear Lake and went there. The staff was very helpful being a late night check in and needing 2 rooms. We will definitely stay here again if we are in the area.

I stayed here because there was a wedding reception in the same hotel. I only needed a place to sleep and the convenience of not driving was my motivation to stay. The people were delightful, the room was adequate, the checkout was quick.

We stayed in the unattached building in the back. It was very old, dirty, no elevator to second floor and had a very bad smell. I have no complaints on the service it was good and the staff was very nice, but if smells bother you I recommend if you stay at this hotel to make sure you stay in the main building.

Nice stay at the Best Western Holiday Lodge in Clear Lake. Room was comfortable, however, the hallway had the strong smell of paint - must have recently been doing some painting on that floor. I would suggest that they need more than one small elevator for a facility that is that large. Breakfast was OK but I have had better.

We stayed here as guest of a wedding we attended, we stayed in a king suite. Lots of room for us and our son. Very clean and the bed was very very comfortable. Food on site for wedding was amazing and the service staff was very attentive. Pool area was clean and fun for the kids. Planning on staying here again if we bring the boat over to the lake!

hotel looked ok--was not impressed -a lot of money for what was offered --loud patrons weddings and concert goers --strange odor in lobby stairwell and hall. i used 16000 points for one night for my first hotel for liesure in over 50 nights and over the last 24 months i have over 40 nights in best western hotels to compare this to. Susan in charge of the breakfast did an outstanding job that area and experience was a 10--thanks Susan

The ONLY thing in our room was they need to look up at furnace and air vents and clean dust bunnies off of it ? The Motel was very clean and the pool could of been just a bit warmer . But the pool was better than any other motel we been too. The breakfast was great and the staff was always very helpful We would stay there again we get back to that area. And when I am looking for a motel again, I will check for a Best Western. The Person that checked us in as SO helpful and kind,

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Mike, Thank you for taking the time to write a review! We will definitely look into those little dust bunnies and stay on top of it. Look forward to your return at our hotel! Sincerely, Lori Faught

The room rate was advertised at $129, then I was charged an "occupancy tax" bringing the room rate to $141, why this additional charge? The room had a smokey oder although it was a non smoking room. Our room was never cleaned nor was I provided with fresh clean towels when I asked for them during our 3 day stay. The breakfast was very good.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Marylou, If you can let me know where it was advertised at $129.00 and didn't say anything about taxes I will be more than happy to look at it and make an adjustment. We do not set the taxes in the state of Iowa there is a 5% hotel sales tax and 7% occupancy tax we have no control over the taxes the decision is not in our hands it is in the governments. The taxes that are set by the government is per room each night. I am hoping you were provided with fresh towels when you checked in. We researched the housekeeping reports and it shows someone in your room requested no service on 5/28 and there was a Do Not Disturb sign on your door 5/29. We also checked our front desk log book and didn't see any notes regarding your room. If this is an oversight on our housekeeping department I do apologize as we have a very high standards with cleanliness. Regarding the smoky odor in your room we are a 100% non smoking property we would of been more than happy to take care of this to make your stay more enjoyable if we would of been made aware of the situation. Please let me know if you find the advertisement. Sincerely, Lori Faught

My husband and I are not typically that picky about hotels, but this one had several issues. Our first room smelled like smoke, although it was listed as nonsmoking. Thankfully, we got our room changed, but even then the hallways and many of the areas around the doors, pool, exits, etc. smelled like smoke. Our air conditioning unit cooled the room but didn't take moisture out, leaving all of our clothing damp. We were told that a two night stay was required for Memorial Day weekend, but our reservation somehow was confirmed for only one night. Even though we fixed this before our stay, it seemed duplicitous to tell us a two-night minimum was required but somehow it would have been okay for us to keep the original one-night reservation. Also, because of the holiday, the prices were raised, and combining that with the two-night minimum we felt our room was considerably overpriced. Clear Lake is really charming and I've been to the town many times before, but I will not stay in this hotel again.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Sarah, As we explained on the other review site that you filled out we are 100%non smoking hotel. You were with a group that the cut off date to make reservations was 4/29/16 you made your reservations on 5/15/16. I also understand the Front Desk Manager moved you to another room and called you to verify you were happy and you said you were. I know sometimes a person does not know their plans till a couple of weeks out but we have to have policies in place so we don't sit with empty rooms. If you would like to discuss this further please fill free to contact me anytime. Sincerely, Lori Faught General Manager

Perfect with easy shuttle to/ from Surf Ballroom for concert. Good overnight stay. Plentiful complimentary breakfast. Friendly staff. Would stay again. Stayed in original building which was fine/ clean

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Michael, The shuttles to the Surf are awesome! Parking can sometimes be a challenge at the Surf and getting curb side service is the way to go! Glad you enjoyed breakfast as well! Plenty of great concerts coming up at the Surf be sure to book us! Sincerely, Lori Faught General Manager

Easy to find, - Plenty of parking, - Friendly folks (customer oriented - gave me an upgrade after looking at my records) , Clean & quiet room with a good desk, chair, & internet, - Good breakfast served in a large bright dinning area. THANKS to those who make it happen!

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear John, Thank you for taking the time to write a review! We appreciate all the positives! We do provide an excellent breakfast, internet, plenty of parking and clean and quiet rooms! Hope to see you again! Sincerely, Lori Faught General Manager

We stayed at Best W. Holiday Lodge for 3 days; colse to a main street, but silent. Good breakfast. Nice pool to swimm after walking all the day long. Clear Lake is a nice place to visit, very nice lake (even in winter time)

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Guest, Thank you for taking the time to write a review. Clear Lake is an awesome town and their is always so much to do. We do have a very quiet hotel even though it is close to interstate and the highway. Hope to see you return! Sincerely, Lori Faught General Manager

We had a very enjoyable stay at this motel. The staff was all very friendly and accommodating. The room was clean and in order with everything working. Breakfast was provided and a great variety. However, we thought they were still a bit pricy.

But the bed was bad for my wife. But I slept good. My daughter is handicapped and we had a handicap room. They called us when we go to the room and asked if it was okay. I said yes it was. We had door to the court yard.

They went over and above to reach me as I left items in the room on our departure . I was so thankful for that, and that we weren't to far away from the hotel. On top of that I think she was even training someone... I was extremely awesome service, I will never forget!

The hotel was ok. Pool was perfect for the kids. We didn't get to stay long enough to have breakfast. Hotel staff was helpful when we ordered take out and needed some utensils. The one draw back was there was hair in our shower before we used it. Gross!

Clean friendly and easy to get to. Rooms and breakfast great. Would highly reccomended. Currently remodeling so it should even be better. Best place to stay at Mason City or Clear Lake. Staff is great and accommodating. 5 stars!

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Laurie, Thank you for noticing the remodeling and yes you are 100% right it will only get better! We are super excited about the face lift! Sincerely, Lori Faught General Manager

I got into Clear Lake at 3:30 p.m. on a Tuesday, asked if they had a room (rhetorical question), and they said we have one (1) left. What?!!! Iowa on a Tuesday and booked. Apparently they fill up quickly and early for ever reason. My room was very clean, comfortable, and had all the amenities necessary. The breakfast was satisfactory and free.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Michael, We are so happy we were able to accommodate you in getting a room. We currently have 24 rooms off market for remodeling so we are happy we were able to get you a room. We do pride ourselves in clean and comfortable rooms! Hope to see you again the next time you are in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

When I stay at a hotel and ask for a non smoking room, I expect not to have to smell cigarette smoke! The smoke rolls down the hall way into the non smoking rooms and you can't escape it! No windows to open!!!! If your not a smoker and don't want to tolerate the smoke, I would stay away from 3rd floor!

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Mike, We are 100% non smoking property effective January 1, 2016. I wish we were aware of the situation and we would of been more than happy to try and figure out if someone was smoking and address it with that guest. We apologize for another guest not following the rules of our hotel and hope you will stay with us again. Sincerely, Lori Faught General Manager

It was almost 10 when we checked in. All the amenities were closed but there were no discounts. There is no kitchen or even a vending machine but we were told if we went to Bennigans next door we could still get something to eat. We went next door but were told we could only get drinks and my 15 year old couldn't come in. When I checked in I was told I was "in the back of the hotel." I drove to the back of the hotel after being denied at the restaurant and noticed the place is setup like a cheap motel with the doors directly opening to the outside. I tried to get into our room but couldn't get the key card to work after several minutes. I figured something went wrong with the encoding. I went back to the front desk to ask for a new key and was told I couldn't enter the room directly.. but if I went to the other side of the building I could get into a common hallway - and then I could open the room door from the inside. This seemed just a little ridiculous in a place that has regular snow storms that require the road to be closed. I went back to the door he described to find the card swipe machine was a different type than the room door - and had completely frozen over. I had to go back to my car and get an ice scraper to get into the building. It was 45 minutes between pulling up and finally getting into our room. When I tried to open the door leading outside so I could retrieve my bags from the car I found that the room lock was broken and the door was stuck shut. Pro-tip - a paper clip and a bit of engineering will keep the street light from shining directly across the pillows. A $100+ room for 2 means someone sleeps on a fold-away bed. The next morning we went down to breakfast at about 8:50. When I asked one of the ladies attending the breakfast buffet what time breakfast was over - I was told 10am. So - I thought I had plenty of time and decided to visit the rest room first. After about 15 seconds in the rest room the cleaning woman knocked on the door. I responded "someone is in here". In the next 3 minutes while I did my business she knocked 2 more times. Did she think I had magically escaped into thin air? She was incredibly rude. At this point I went to the front desk and asked for a manager. I complained to management about my entire stay - but they just looked at me with blank stares. When I got back to breakfast they were taking away all the food. Apparently they ACTUALLY shut down breakfast at 9am. I would have a better stay in my car.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Phillip, I appreciate your taking the time to write a review and hope you will accept my apologies for any inconvenience you experienced. We do have vending machines on 2nd, 4th, 6th floor and pool area. Bennigans was opened until 11pm the night of March 23rd and any age is welcome to dine in the restaurant. We even do kids eat free on Monday nights. We do have a lot of guest that like the drive up rooms when they have a lot of things to carry in, we apologize this was not fitted for your needs. There are no roads closed in fact they seldom ever close the interstate. Our breakfast has the same hours 7 days a week we open at 6am and close at 10am. We do have breakfast to go as well if you need breakfast before 6am. We always try and clean the Bennigans restrooms in the morning. Our public area cleaner said she knocked at the door and a guest was in there so she said she would come back later. She came back later and knocked again, she honestly felt bad knowing that she disturbed the same guest again. We appreciate your patronage and hope you will stay with us again the next time you are in Clear Lake, Iowa. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Lori Faught General Manager

Great accommodations. Comfy beds. Convenient location to surf. Clean Rooms Bennigans restarant attached great food .pool and hot tub are nice too. Conveniniently located to McDonalds Perkins wendys and gas station. Free shuttle to The Surf

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Guest, The free shuttles to the Surf Ballroom for concerts is always a huge hit! We are glad you took advantage of this complimentary service we offer. Our staff takes great pride in there work and we appreciate you taking the time write a review. Sincerely, Lori Faught General Manager

very nice place to stay. the staff here was very friendly when I checked in. I wish I could remember her name but she helped make a long day better with her friendly smile. my room was very clean. I really enjoyed my stay here and will be staying here when ever I am in town

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Kerry, We are so pleased you enjoyed your stay with us. It is very comforting to get a smile when you walk in the door after a long day of traveling! Our housekeeping staff takes great pride in their work. We look forward to your return trip. Sincerely, Lori Faught General Manager

We stayed here one night on our way home from a family trip. It was clean and overall a nice stay, its an older hotel but the service was good and it was clean. Pool area was nice and the water was warm.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Valued Guest, We hope you enjoyed your family trip! We do have a very clean hotel and just redid our pool area with a new look so we are glad you were able to enjoy that. Hope to see you again if you return to the area! Sincerely, Lori Faught General Manager

Overall the motel is good as long as your not expecting anything lavish. The night time desk person wasn't the nicest or most helpful, it was almost as if he was bothered by being asked questions. He was reading from his tablet and he acted as I was disturbing him by asking questions. But, overall the staff here are very nice and super helpful. For the cost it is a good place to stay.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear David, I am so sorry that our night auditor was not the friendliest or helpful we are happy that you found the rest of our staff to be nice and helpful. Our job is customer service so every employee should be doing everything we can do make our guest stay enjoyable while they are away from their home. Sincerely, Lori Faught General Manager

This hotel was clean and great for the value. Staff was friendly and had no issues. It's nice having a restaurant attached if on business. It was a centralized location and easy to commute around town.

This hotel had a good appearance both inside, and out including one of my favorite restaurants with great service in both the hotel and restaurant aspects. Great pool area also. The elevator could be slightly larger. =)

I love the service at this hotel. The ambiance and the people are just right. Bennigan's is great to have right there. Free breakfasts are good. Miss the waffle iron they used to have. Will stay there next year also. The beds leave a little to be desired,sot all that comfortable. But overall a great place.

My wife and I stayed at the Best Western in Clear Lake, Iowa. We attended the Winter Dance Party at the Surf Ballroom in Clear Lake. As is always the case, we had a great time. It was our 27 year coming to the Best Western. Needless to say, we will be back!

I stay hear often when I have overnight immanence to conduct at work. The staff are always courteous, professional, and are willing to help me with any and every need. When you are in a pinch, this is the place to go to!

Hotel is renovating, we barely noticed! Everything was clean, room was nice decorated, clean and most importantly for me quiet. Dinner in the attached restaurant was good and we appreciated not having to leave the premises in 20 degree weather

Friendly, dedicated staff, strive to make your stay as enjoyable as possible and great service. Easy access and Bennigan's restaurant is attached to the motel. Great place to get a good meal and don't have to brave the cold to dine elsewhere.

We ran into bad weather (ice!) on I-35 returning home Friday night and lucky for us we were close to this BW right when it really got treacherous. Easy check in, staff very upbeat and helpful. Nice room, very quiet, pet friendly! Bennigans attached, but also available for room service (plus a 10% discount if you are staying at BW). Hot breakfast and the dining area feels like you are in a small town cafe. The coffee mugs are a nice touch. We'll be back with friends to check out the lake as well as the rest of the town.

Dairy-free blueberrry muffins were offered for breakfast-a rare treat! The rooms are very quiet. I have stayed here multiple times, and will continue using this as my go-to hotel when in the Clear Lake area.

We got a same day deal on Hotwire for this hotel on Christmas Day. We have a child who is just a little too large for a pack and play, so they provided us a roll away bed free of charge, which was VERY much appreciated. It was brought up immeadiately from when we checked in. The pool space is decent- the kids liked having plenty of room to swim. Breakfast in the morning was good, it was nice to have some hot options, like eggs and sausage, included in a free breakfast. In general the hotel looks a little worn but everything was clean and functional. Be warned the elevator has to be one of the smallest we've encountered. For what we paid- I think it was $65-ish before fees and taxes, it was money well spent. Would stay again.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Mankatomom: Thank you for taking the time to write a review on our hotel. We just redid the pool area with a fresh paint job and new floor so we are happy that you were able to enjoy that. We are in the process of a lot of updates just waiting on shipments to arrive. We will be working on updating guest rooms this fall. Sincerely, Lori Faught

We were attending the New Year's Eve Celebration at the Surf and stayed at the Best Western as it had a restaurant attached and the price was reasonable. Had all the amenities we look for in a hotel - clean quiet rooms, check - coffee maker, check - refrigerator, check - free breakfast in the morning, check - free internet, check - and a surprise upon checking in- a shuttle to the Surf - PRICELESS! Also received excellent customer service and a discount at the attached restaurant. We were also pleased that we were not gouged on a price as it was New Year's eve. Spent under $100 for the night and was treated truly like a guest they were happy to have, much better than some $200/night places I have stayed.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Guest, We are happy that you enjoyed the shuttle service to the Surf Ballroom for the concert. We do these shuttles for every concert and sometimes have to rent a 15 passenger van to accommodate all the guest that are going to the concert. Our customer service we strive to be the very BEST! We want every guest to leave happy! Sincerely, Lori Faught

Had to stop here overnight due to weather. Staff was friendly. Bennigans is attached and a decent place for a dinner or lunch. Our room was a little run down. Don't get me wrong, everything worked fine. The bed wasn't the best nights rest I've had. Think $99 bed at your local mattress dealer. Since it was me & the wife we both didn't sleep great. Free breakfast was decent... If I had to go back to clear lake I might stay here again. I would've rated it a 3 given if this was in Minneapolis or Chicago, but for Clear Lake it's probably pretty nice.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Guest, Being so close to the interstate we get a lot of stranded motorist when the weather turns and roads are not safe to drive on. I am sorry you did not get a good nights rest we actually get all of our beds from Serta Manufacturing who has a factory here in Clear Lake. If you would like to call me I would be more than happy to go and check the mattress that was in your room and check the box frame as well. Thank you for your time and please fill free to call me. 641 357 5253 ext 485 Sincerely, Lori Faught

Comfortable, clean, and quite hotel with a superior staff. The gals at the front desk could not do enough to help us - from giving my sister band-aids for the blisters on her palms from driving to recommending a restaurant for dinner. The professionalism, courtesy, friendliness and service in this hotel is superb! The location is convenient to the highway and there are several dining options close by.

Nice comfortable rooms & clean also has a nice café to which may dine in the evening. Excess to refrigerator, coffee for you convenience. Well designed. Was easy to check in and out of their facility. Employees were very nice and polite. I was called in my room to see if I was happy with every thing.

The hotel has been nicely updated. The room we had opened up into an enclosed courtyard area that was very convenient for our dogs. The hotel is conveniently located within about 10 minutes of local attractions.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Kristen, Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us as we strive for with all guest. The courtyard is a nice feature for guest with pets or if you want to sit outside and read a book and enjoy the fresh air. We do have a lot of updating done and are continuing with more. We hope you are able to travel to our area again! Sincerely, Lori Faught General Manager

I enjoyed my stay and found the accommodations to be to my satisfaction. The service at both the hotel and restaurant were excellent. My stay was three nights while I visited relatives in the area. I would definitely decide to stay again if I'm back in the area sometime in the future.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Arlene, Thank you for taking the time to write a review! We appreciate your business and are very happy that you enjoyed your 3 night stay. We hope to see you again! Sincerely, Lori Faught

Great place for an overnight business meeting. Handy and delicious Bennigan's Restaurant, convenient and roomy meeting rooms with wonderful catered meals. Rooms are nice and had very comfortable beds.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Robyn, Thank you for taking the time to write a review! It is so nice to have Bennigan's connected to the hotel! We are happy you enjoyed your stay in our nice and comfortable beds! Look forward to your return! Sincerely, Lori Faught

The staff is more than willing to help any way they can. The food and drinks are excellent. Don't forget your swimming trunks for the hot tub. The motel is close to the highway but not noisy. I only wish it was closer to the lake.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Vincent, Thank you for writing a review! Our staff take pride in their work and want guest to feel like family! With the Interstate close by it is very convenient for the traveler but being on the lake would be awesome! We are about one mile away from the lake. Thanks again for taking the time to write a review. Sincerely, Lori Faught

Nice clean hotel with very friendly staff and great service! Been coming for the past 5 years with my sisters, enjoy the ease of walking to the restaurant/lounge and then relaxing in a comfortable pool area. Complimentary breakfast was a nice variety of hot/cold entrees. Will come again!

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Kathi, We are so happy that we are able to continue to please you with our fine service of hospitality! Thank you for taking time to fill out a review and we look forward to your return next year! Sincerely, Lori Faught

I drove a motorcoach carrying a college football team. We spent the night here before heading on for the game tomorrow. I found the accommodations clean and comfortable. The bed and pillows are just right for a good nights sleep. The staff is friendly and accommodating. Check in for 100+ players and coaches was quickly and efficiently done. Everything was ready when we arrived. I would gladly stay here again.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Lee, Thank you for driving the bus with 100 plus players on it! We enjoy having teams here and we have learned with experience how to be efficient on making things go smooth. We are happy you had a great nights sleep and enjoyed our staff! Hope to see you again! Sincerely, Lori Faught

From the front door, to the door of our room, the service of the people and the cleanliness of the hotel are 10 out of 10. Then we enjoyed the pool and the hot tub of which both were just the right temperatures.

Best Western was a great place to stay in Clear Lake. The beds were comfortable. Fridge, microwave and coffee maker in the room for convenience. The breakfast had such a nice variety for everyone. The pool was perfect for us to take the grandkids into. I would definitely stay here again. Our only problem was that there were no handicap accessible rooms available for our daughter. The place was full to capacity.