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Vorteilscode

Best Western Hotel Holiday Lodge, Clear Lake

4.0/5  - basé sur 365 notations.
2023 7th Avenue N, 50428-2103, Clear Lake, United States - Karte ansehen

Erleben Sie wunderbare Landschaften, eine interessante Geschichte, gute Einkaufsmöglichkeiten und mehr in diesem Hotel in Clear Lake, Iowa, in der Nähe von Clear Lake, Surf Ballroom und Main Street. Das Best Western Holiday Lodge liegt am Autobahnkreuz von I-35 und Highway 18 (Abfahrt 194), sodass Gäste die beliebtesten Attraktionen der Umgebung leicht erreichen. Aktivurlauber sind nur 1,5 km entfernt vom funkelnden Clear Lake, mit Angelstellen, Bootstouren, Jet-Skiing und Ausflügen an Bord des Auflugsdampfers „Lady of the Lake“. Die Umgebung bietet auch zahlreiche Möglichkeiten für Wanderungen, Radtouren und Golf. Dieses Hotel in Clear Lake ist nur wenige Schritte entfernt von der Main Street im Stadtzentrum, mit Restaurants, Geschäften, Antikläden und mehr. Besuchen Sie ein Konzert im legendären „Surf Ballroom“, in dem Buddy Holly zum letzten Mal auftrat. Auch die Stelle seines tödlichen Flugzeugabsturzes ist nicht weit entfernt. Das Best Western Holiday Lodge liegt auf halber Strecke zwischen Des Moines, IA, und Minneapolis, MN, und ist die ideale Wahl für Geschäftsreisende, die vor allem die unmittelbare Nähe zu Unternehmen wie Stellar®, Titan Pro, CL Telephone sowie zu Windparks und zur Werksanlage von Winnebago in Forest City, IA, schätzen. Dieses Hotel in Clear Lake ist auch ein beliebter Veranstaltungsort, mit 550 m² großen Tagungs- und Banketträumlichkeiten, die ideal sind für Hochzeitsfeiern und Kongresse. Der Kommunalflughafen von Mason City liegt nur 1,5 km entfernt, und das Hotel bietet einen kostenlosen Hoteltransfer. Das Best Western Holiday Lodge ist eines der wenigen Hotels mit vollem Serviceangebot in Clear Lake und beteiligt sich an Umweltprojekten wie „Global Soap“, damit unsere Gäste sich bei uns wie zu Hause fühlen. Nochmehr Komfort versprechen unser Fitnessraum, das beheizte Hallenbad und der Wannen-Whirlpool sowie das hoteleigene Restaurant „Bennigan's® Grill & Tavern“. Wenden Sie sich noch heute an unsere freundlichen Mitarbeiter, um Ihren nächsten Aufenthalt im Best Western Holidy Lodge zu buchen! Genießen Sie Ihren Aufenthalt!

Best Western

Hotel Holiday Lodge

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 365 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
135
Sehr gut
121
Befriedigend
59
Mangelhaft
37
Ungenügend
13
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
19
Alleinreisende Alleinreisende
28
Familie Familie
95
Geschäftlich Geschäftlich
61
Geschäfts-<br>reisende Geschäfts-
reisende
104
Geschäftsleute Geschäftsleute
69
Geschäftsreisende Geschäftsreisende
76
Paare Paare
75
Reisen mit Freunden Reisen mit Freunden
44
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Expensive Holiday Room Block"

3
04/09/2018

We were part of a large room block, and only one minor complaint in our group that I heard. We paid $145/night incl taxes/fees on a busy holiday weekend, which is well above the value. We were in the back, two-story building, which is connected by underground tunnel to the main building, has its own parking area, and has no elevator (not helpful with a big cooler and big suitcase or mobility-challenged guests); quiet entire visit. Housekeeping did not vacuum our room during 3-night stay, and one day just pulled up the bedsheets instead of making the bed, but otherwise room was clean and had everything it needed (wish I hadn't left tips). Front desk staff was friendly and competent. I was disappointed they did not have recycle cans in the room, nor did I see any in the hotel itself. Was glad to have Bennigan's attached to the hotel; we visited twice during our stay. On a return visit to the area, I would likely do AirBNB/VRBO to be around the City Park area; several friends in the group went this route and were pleased with their experience.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impression and offer our apologies. We would of been more than happy to help someone with luggage or see if we had a ground floor room available to help anyone with mobility issues. Sincerely, Lori Faught General Manager

"Do not stay here"

1
21/08/2018

This hotel is very outdated. There seemed to be a problem with moisture at the hotel. Everything felt damp. There was water dripping from the HVAC vents in the breakfast area. Room was dark and damp. The x's in this review are because it is forcing me to enter 200 characters.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Tim, Thank you for your review. The moisture coming from the vent in the breakfast room is from the humidity according to our HVAC specialist that I had come and look at this. Please fill free to contact us if you want to discuss this further 641 357 5253 ext 485. Sincerely, Lori Faught General Manager

"family reunion"

5
20/08/2018

Great location in the Clear Lake area. Staff is very helpful and knowledgeable. Breakfast very good. Older facility. but well maintained. I always stay here for the family reunion. However, must remember to reserve room early, since they fill up.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Delores, Thank you for the 5 star review! Our staff takes pride and works very hard on maintaining our building. We really appreciate the feedback! Sincerely, Lori Faught General Manager

"not happy!!!"

1
19/08/2018

We have always enjoyed staying at Best western hotels in the past until now. We were given a room in the back building of this hotel which had 2 entrances to your room. They told us we could only enter our room through the main hallway then we could unlock the outer door from inside our room. The room was clean, but seemed to be run down and was infested with at least 30 flies and gnats. We are assuming the outside door was left open while people partied outside because there were some chairs there. When I told the front desk of the problem and asked if they had a fly swatter they were rude and did not want to give up their only one. We should have asked for a different room, or checked out. We will never recommend anyone stay here!!!!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Carolyn, Thank you for your review. We would like to apologize for your experience at our hotel. We do have chairs outside of both buildings for guest to sit on and enjoy the nice weather before winter comes. I will personally look into these concerns and appreciate you bringing this to our attention. Sincerely, Lori Faught General Manager

"awesome"

5
15/08/2018

stayed here for a week.. clean room awesome staff and great area! will be back in 4 yrs. great pool and close to the surf ballroom and awesome lady of the lake paddle boat on clear lake. lots of parking a many close by eateries

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Nancy, Thank you for the 5 star review! We appreciate the feedback and staying for the entire week with us! We look forward to seeing you in 4 years! Sincerely, Lori Faught General Manager

"Nice place"

4
15/08/2018

Hotel was clean. Staff was friendly. Breakfast was good could have a bit more variety. Location was easy on - easy off. Room seemed a bit small but it was comfy. We would stay at this hotel again if in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Lori, Thank you for the 4 star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

"Comfortable, clean, well run hotel"

5
11/08/2018

We enjoyed our stay and rank it in our Top 3 in our 20 years of traveling. We stayed here for seven days and had a room with two queen beds. The room had all the standard features -- fridge, microwave. The outstanding in-room amenity was a 50-inch TV and really thick light blocking curtains. The beds were extremely comfortable. We slept well. Breakfast is fantastic! They have all the customary breakfast items but on overload. Tons of small pastries, fruit, cereals, both milk and soy milk, juice and yogurt bar. I really enjoyed the coffee. It was top notch! They offered three hot buffet items: eggs, biscuits and normal fixings and a make your own breakfast burrito which was nice. I love the automatic pancake machine. It made small pancakes and they were rolled out on a conveyor belt. Cute!! Plus, The food area was immaculately clean. The lady in charge here was on top of it! The pool is kept at a perfect temperature and the hot tub was clean. We enjoyed Bennigans, which is in the hotel. They give hotel guests 10 percent off meals and drinks. They offer happy hour specials, too. We give it two thumbs up!! There were only two cons. They are small compared to how well this facility is run. (1) The parking spaces are VERY short. We drive small cars and the space lines were 2/3 of the length of our car. It's a popular hotel and the lot can be packed. (2) No USB ports in the room but there are tons of electric outlets. Really well run hotel.

"Oldie but goodie!!!!"

5
06/08/2018

Dont let the age of this facility scare you away. Common areas and rooms have all been updated. Management and staff take excellent care of their guests and the facility. Their complimentary breakfast is great. I'll be back!!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Howard, Thank you for the 5 star review. We appreciate the feedback! We do all take pride in our work and want our guest to have the very best experience. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Great rooms and Luke is great! "

5
05/08/2018

Had a great stay here! Luke at the front desk is awesome. They have guest laundry, fitness center, WiFi, free parking...our room was clean and cozy. Awesome free breakfast and you can even get room service from the restaurant on property. Highly recommend this hotel!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Meredith, Thank you for the 5 star review! We appreciate the feedback! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Do not count the sofa bed for sleeping arrangement"

2
16/07/2018

We stayed here to attend a wedding. We booked a room intending for our daughters to sleep on the sofa bed. When we opened the bed the smell over powered the room. I'm not sure when the last time it had been opened or cleaned but it was horrendous. Old pee? something dead? Not sure, we put the bedding in the hall and had a very cozy night in the King as we were all exhausted. The breakfast was good

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kathy, Thank you for your review. We are very sorry that we forgot to remove the plastic on the new sofa bed. We are happy that you enjoyed breakfast. We appreciate your feedback! Sincerely, Lori Faught General Manager

"Loved it!"

5
03/07/2018

Recently stayed July 1 and 2nd. Had booked a king room, and when we checked in, we were told the king rooms were overbooked. But what a great surprise, we were upgraded to a suite! Room 501, right on the end, right off the elevator! So peaceful, convenient and really nice! A pleasant stay, the staff could not have been nicer, the hot breakfast is good, too. Would definitely stay again! Added bonus: in town for the Clear Lake 4th of July festival at the lake. Great time!!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We appreciate you being a Best Western Rewards member and with this program one of the benefits is upgrades. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Problem with check-in"

3
26/06/2018

We arrived about 2:30 to check in. Were told by man at desk to wait 30 minutes for room because they were full the night before. We left and came back and were told no room ready yet. Waited another 45 to 60 minutes. During this time 2 or 3 people came in checked in and got room???? Finally were were told we would get a different room? Not sure why we were not given it before. We had not requested a certain room. Made for a rushed evening of dance and skipped dinner out. We will still stay there next time, but will make sure what is going on. Did have rear room which was ver quiet.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear John, Thank you for your review. We'd like to know more about your stay. Please contact us at 641 357 5253 ext 485. Sincerely, Lori Faught General Manager

"Don't stay in the annex"

2
13/06/2018

We booked this room knowing we'd come in later at night and be out fairly quick in the morning, traveling though. We arrived late with a sleeping toddler, my husband checked in and was told we'd be on the 6th floor, i got in the elevator only to find out the 6th floor is actually the first floor of the annex building. the walk is pretty far to get there and they didn't tell us the annex has walk up parking to the back side of the building! so instead i carried all the luggage through the entire hotel rather than them telling us we could park right outside our room. Also, train came by fairly close at 2 am with his horn going. The 1st building and lobby looked amazing, but the annex was very old and felt like an outdated motel. i will not be staying here again unfortunately.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Mrs. Tonn, Thank you for taking the time to write a review on our hotel. We want to apologize that it was not communicated to you on the easiest route to your room. We do hope to see you again in the near future! Sincerely, Lori Faught General Manager

"One Of The BEST Motels In Clear Lake"

5
30/05/2018

We were very impressed with this motel !! Highly recommended to stay here and worth going out of your way if you have to in order to do so !!!! This is a 10 star motel and professional in every respect !! The service and quality of this place is just unbelievably fantastic and they allow for dogs there !! I think that too speaks for itself !? This was our first stay at a Best Western and you can be sure we will be staying there again !!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Paul, Thank you for the 5 star review! We take a lot of pride in our hotel and your comments reflect this. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

"Disgusting and Outdated"

1
21/05/2018

HORRIBLE!!!The room i received for the amount of money i paid was small and cramped, it was like being stuffed in a closet. When i received my rollaway it had blood stains on it. The elevator was small and slow, and with the hotel being so busy it took 10 minutes just to go between floors, I spent most of the time walking stairs.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jennifer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Lori Faught General Manager

"Warm and Friendly Staff"

5
01/05/2018

Staff was friendly, engaging, and helpful. All were professional from the desk staff to those that served at breakfast. Rooms were small but very clean and quiet. We were very happy with what we received.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Randy, Thank you for the 5 star review! We appreciate you taking the time to fill out a review. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Satisfactory"

5
01/05/2018

The service and the environment were excellent! I would recommend this hotel to friends and relatives. The rooms were clean and the beds were comfortable. The proximity of the restaurant was convenient and the food was very good.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Great stay"

5
08/04/2018

I found myself back in clear lake and after staying at two other hotels I decided to try here. I was not disappointed. The property is older but maintained well. Breakfast was great, room comfortable, staff pleasant. This will be my new stop next time I'm in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. We are happy that you were not disappointed we take a lot of pride and ownership in our hotel. Hope to see you again in the near future. Sincerely, Lori Faught General Manager

"Great stay"

5
06/04/2018

I grew up about 20 miles from this hotel, even had our senior prom there. Now we found ourselves back in the area for a funeral, and we got a good deal on this place. Wasn't quite sure what to expect beings the property has been around so long, but the reviews were decent. We weren't disappointed. The rooms were recently redone, and were very clean and comfortable. It had probably the largest and nicest TV I've seen in a hotel room. Our boys enjoyed a swim in the pool, and in the morning we had one of the nicer free hotel breakfasts I've ever had. As an engineer I was particularly intrigued by the pancake "printer" which outputs very tasty pancakes in just seconds. The staff were very friendly and helpful as well. All in all an incredible value for what we paid. We'll keep this place at the top of our list for future stays in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We decided to try something new and the pancake machine has been a big hit. We appreciate the feedback on our staff and the 50 inch TV's! We look forward to your future stays! Sincerely, Lori Faught General Manager

"Great Find"

5
04/04/2018

We were forced to stop because of snowstorm and stopped here. Staff super accommodating and allowed us to check in @ 11:00 in the morning. Room very clean and had everything we needed. Ate at the adjoining restaurant and the food was awesome. Restaurant staff very friendly. Chief even came out ask about our meal. Great hotel. You won't be disappointed.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Rod, Thank you for the 5 star review. We were happy to get you checked in early due to our "spring" weather! We appreciate your feedback and hope to see you again. Sincerely, Lori Faught General Manager

"Clean & quiet"

4
06/03/2018

This hotel is nice and very clean. It's not new but very well kept. The staff was very friendly and helpful. Breakfast was excellent and the choices were quite varied. The person stocking the breakfast items never let any of the choices get low. Would stay there again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Paul, Thank you for the 4 star review. We do work very hard on keeping our property updated and appreciate the feedback! We hope to see you again next time you are in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

"Toilet overflowed within the first hour and no one would come to fix it"

1
24/02/2018

On Saturday Feb 23, 2018 we checked in about 3 pm. At 4 pm right before we needed to leave to attend a concert, the toilet overflowed. We called front desk and they said maintenance would be up while we were gone. We came back to our room about 11:30 pm to find the water/wet towels still on floor of bathroom and the toilet still not working. After many calls to front desk and promises of maintenance coming, a plunger was left outside our door about 1 am. We were also told another room was not available for us to move into. My husband is currently trying to get the toilet working. We have never had such poor service at a hotel and would recommend not staying at this particular Best Western.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Dorothy, Thank you for your review. We apologize for the lack of communication in this situation and thought we resolved this. If you need to discuss this further please fill free to reach out to me at 641 357 5253 ext 485. Sincerely, Lori Faught General Manager

"Super Nice"

5
22/02/2018

We were in town for a funeral & needed a pet friendly motel. This one sure filled the bill & more. Very helpful & friendly front desk attendants, nice sized room that was clean w/ comfy beds. The breakfast was great-wide variety including pancakes. All this at reasonable rate.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Coleen, Thank you for the 5 star review! We appreciate the feedback! Sincerely, Lori Faught General Manager

"The best place to stay when you visit the Surf Ballroom"

4
05/02/2018

The Best Western in Clear Lake shows its age a bit, but the friendly staff more than make up for it. The free breakfast is great and the pool area is large and clean. This is the place to stay during the Winter Dance Party! Make sure you visit the Surf Ballroom during your stay.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Tracy, Thank you for the 4 star review! The Winter Dance Party is always a fun event every year that our staff look forward to. Thanks for staying with us and look forward to seeing you next year! Sincerely, Lori Faught General Manager

"Decent stay"

4
02/02/2018

Lots of parties here this weekend, nothing to get too excited about. Friendly check in even though they forgot to reserve the room. I was lucky to have the room I did have. Pretty comfortable beds and nice stay overall.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Over night stay to visit the Surf Ballroom & Buddy Holley Crash site."

5
22/01/2018

After a great car club meet in Bloomington,Illinois I went 360 miles to Clear Lake Iowa on I74,I80 & I380 to check out the Surf Ball Room & Buddy Holly crash site as it was on my list of places to see if I got close to the area. It was too late in the evening to tour so I overnight-ed at the Best Western Holiday Lodge for $80 a night at that time,Very friendly staff & a clean room with a big buffet breakfast in the morning. The hotel can give you a route map on how to get to the Buddy Holley crash site which is 10 min (6.4 miles) north on a gravel road. After checking out I went to visit the Surf Ball Room which has amazing memorabilia & history of the the performances of the fallen three & many others that played there to the current stars of today. Then on to the Buddy Holly crash site which is on gravel roads so go slow around the corners & fallow the map to the giant pair of black glasses that mark the entrance spot. It's about a mile & half walk into field to the site from the road,But well worth it as it is part of American Music history & being there I got the feeling of being transported the to that period of time when the music died.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review. The crash site is a must see if you are stopping in Clear Lake. We recently made changes to our breakfast so we are happy that you enjoyed the changes! Hope to see you again if you are in the area.

"Love this Best Western "

5
14/01/2018

Great hotel. Staff so helpful! !!! My room was spotless and very comfortable. Great bed, pillows and linens. I love the layout of this hotel. I had an interior and exterior door. So easy to load and unload car. Easy to get to restaurant from inside, keeps you out of the cold. The restaurant has room service if you don't want to leave room. Will mark this as a favorite for future business trips.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Iris, Thank you for your five star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

"Clear Lake Best Western"

4
06/01/2018

Very good beds.haveand have my pillows.Or pillows like my pillows very nice.very clean and nice TV in room. Very good breakfast. Very close to lots of resturants'Also close to Clear Lake to fish And Mason City to shop.Very easy of Interstate 35 1/4 mile west of Interstate,

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review on our property. We appreciate the feedback. Thank you for the 4 stars! Glad you enjoyed the new 50 inch tv in your room. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Best Western Best stay"

5
02/01/2018

Very courteous and helpful staff, spotlessly clean room. Very comfortable bed. Great restaurant and lounge and to top it off a more than adequate delicious breakfast. A must do for travelers in the Clear Lake, Iowa area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We appreciate the 5 star rating and your kind words. We just made changes to our breakfast a couple of weeks ago and it seems to be a big hit. Thanks you for choosing us! Sincerely, Lori Faught General Manager

"Great hotel, staff and value"

4
25/12/2017

Was in town for a funeral, Stayed 1 night. Staff was professional and courteous. Room was large and comfortable. The king bed was semi firm and provided a good nights sleep. . Breakfast was above average for this type of hotel. Great hotel and staff, good value for the money. Right off the I-35. Recommended.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Mark, Sorry to hear of your loss. We appreciate you taking the time to write a review and our delighted that you enjoyed breakfast. We just made changes last week! Sincerely, Lori Faught General Manager

"Good value and it has a restaurant!"

4
21/12/2017

Nice staff. Rooms were clean and quiet. Good value for the $$. LOVE the fact that the hair dryer is not attached to the wall! It's also nice that the restaurant is attached. On a cold night it was a welcomed amenity.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Lisa, Thank you for the 4 star review. We agree having everything under one roof makes life easier! We look forward to your return visit. Sincerely, Lori Faught General Manager

"Amazing staff"

5
20/12/2017

The entire staff at this location is amazing! Very accommodating and friendly. The hotel itself has small rooms but they make up for that with style and staff. I would recommend staying here for business or leisure.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We appreciate your feedback regarding our staff and I could not agree with you more we hire top notch employees! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Great motel for hunters"

5
10/12/2017

My family and I have stayed at this motel several times when hunting in the area. We have never been disappointed. The rooms are always clean and comfortable, and the fact that our dogs can be in the room with us is a definite plus. This is the only place I consider staying at when coming to this area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Craig, Thank you for the 5 star review! We appreciate the feedback and will pass it on to staff. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Nice people, nice place"

4
01/12/2017

Helpful staff, clean rooms, a bit pricey for the size of the rooms. Liked having restaurant attached, but food was ok, not outstanding and breakfast was mediocre, not many low fat or sugar free choices.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Sharon, Thank you for taking the time to write a review and for the four stars. I would love to have some more feedback on breakfast items. We do build your own burrito, biscuits and gravy, choice of meat, hard boiled eggs, build your own yogurt and many other choices but am always open to suggestions. You can reach me at 641 357 5253. Sincerely, Lori Faught General Manager

"Great Hotel"

5
01/12/2017

Have stayed at this hotel alot in the past month for business. Have never had any problems. Room always clean, bed comfortable, breakfast awesome. Staff very friendly and helpful. Hotel is quiet. Glad I chose to stay here.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Tamara, We are happy that you have chosen to stay with to! We appreciate you taking the time to write a review and give us feedback on how we are doing. We look forward to your return trip. Sincerely, Lori Faught General Manager

"our get away"

5
27/11/2017

very nice hotel would stay again if in the area, came as a getawy, enjoyed our weekend, pool was warm and big enough,lots of good advise about the area, breakfast was good and , refreshed often. service was great, very friendly

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Claudia, Thank you for the five star review! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Extended stay"

5
22/11/2017

We had an extended stay at best western clear lake ia. Staff were very friendly and helpful, made you feel at home. The rooms were clean, and they have a great breakfast. Would highly recommend this hotel!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Shardan, Thank you for your five star review! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Lack in cleanliness and customer care"

2
14/11/2017

Upon arrival asked us again what kind of room we reserved they didn't have a double queen room like we were told was available upon reservation, checked into room and rooms privacy lock was latched no phones on each floor to call down for assistance had to go back down to the desk and was moved to a different room Room smelled musty, shower had hair and body grime on the walls, iron didn't work, called to get a different one and was told they would have to go look for one if I wanted them to, spoke to management before checking out and all they said is they knew of the matters and that was it no apology, not anything, beds were rock hard, I would not recommend a stay to anyone

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Candace, We would like to apologize for the miscommunication, we do not have any rooms with 2 queen beds in them. Our housekeeping department take great pride in their work and we apologize for your stay and not meeting your expectations. If you would like to discuss your stay with me more please feel free to contact me at 641 357 5253. Sincerely, Lori Faught General Manager

"Great"

5
11/11/2017

My room was big, clean and very welcoming. The fitness center helped me wind down at the end of the night. The location was in close proximity to the business to which I traveled for work. Great experience. Will stay at Best Western again.

"Great customer service "

5
09/11/2017

I stayed for 2 nights on a business trip. The front desk staff are super friendly and professional. The breakfast was good. There is a Bennigan's next door which is convenient, but I don't recommend the food unless you just want bar food (fried things). There are plenty of options for eating in nearby Mason City which also had lots of shopping, including a Staples and a Best Buy (both of which I needed for work supplies). Hot, fresh cookies at the front desk are yummy! Everything was clean and maintained. Decor is nice. Apparently this is a pet friendly property (I was not traveling with a pet). There seemed to be plenty of parking for large vehicles (RVs, trucks, etc) in addition to the regular car parking.

"Nicely decorated/convenient"

4
30/10/2017

The hotel was nicely updated with good decor in the room and the lobby. Staff was very helpful. The hotel provided a shuttle to the Surf Ballroom for the show we were going to. Breakfast was a bummer because it was extremely busy. overall good place to stay in Clear Lake.

"My stay in Clear Lake"

5
29/10/2017

The room was great. The curtins kept the light out at night. The heating and cooling came from the ceiling and not by the window. We had a room by the elevator and barely heard it. I slept like a baby.

"Good stay"

4
24/10/2017

Stayed for one night. Room was clean and comfortable. Only complaint was the rattling vent. Can't comment too much for room as we got in late and left early. There is a bennegans attached to hotel to get something to eat

Lori F, Front Office Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We would like to apologize for the rattling vent if you could contact me so I know which room you were in we can have our staff look at it. Thank you for taking the time to write a review we appreciate the feedback! Sincerely, Lori Faught General Manager

"Quiet place with parking for our truck & Trailer"

5
19/10/2017

Nice place that's away from the freeway, close to restaurants and fuel for RVs or trucks... Clean hotel with excellent staff working the front desk! Breakfast was good with several options... Also dog friendly!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear David, Thank you for taking the time to do a review and for the 5 star rating! We work very hard on making sure the guest has a outstanding experience. We look forward to your return visit. Sincerely, Lori Faught General Manager

"FANTASTIC hotel!"

5
15/10/2017

Fully remodeled bright open rooms, modern decor, excellent lighting, great included breakfast, STAFF WERE INCREDIBLY friendly & helpful- even cleaning staff proud of the remodel about a year ago! Fitness center good. Beds quite comfortable. Good location to Clear Lake- and loved the "lake" decor throughout. Rooms service was great also. Excellent price also

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Joe, Thank you for the 5 star review! We are happy you enjoyed the remodeled rooms! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

"TOP NOTCH"

5
30/09/2017

This BW Property and especially the staff are a gift to travelers. The Staff especially saw to our every need and did everything with a smile. We are frequent travelers and always stay in BW and this one tops them all. They should be given the Plus award!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! Thank you for your comments and recognizing the staff we appreciate it! Sincerely, Lori Faught General Manager

"dj"

5
29/09/2017

Each staff I encountered was very informative and willing help with directions to places of interest. The facility room was clean, with comfortable bed and a spacious area for me to finish my work in the evening. Fresh cookies awaited in the lounge each day after returning from a long day of work, this was well appreciated.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear DJ, Thank you for the 5 star review! We like to treat our guest like this is their home away from home! We look forward to your return visit. Sincerely, Lori Faught General Manager

"GOOD HOTEL and GOOD LOCATION"

4
24/09/2017

This hotel and its adjacent restaurant (Bennigans) was a wonderful find after a long day of travel. The hotel and its rooms, staff and location were all great. Easy to find and easy access to the highway. The restaurant was a Bennigans and was very satisfactory in both food quality and ambience. Would stay here again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear William, Thank you for taking the time to do a review on our property! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Great room, easy access"

4
18/09/2017

Wonderful room. Great staff for check-in. Breakfast was "ok"; not stellar, but not bad either. Very clean rooms. Bennigan's is attached and there are several other restaurants nearby for food. I'd stay here again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Fred, Thank you for your four star review we appreciate the feedback! Sincerely, Lori Faught General Manager

"Great Place"

5
18/09/2017

I stay here many nights a year. This time for 3 nights for a business conference hosted at the hotel. Everything was perfect. Meeting room was great and all the meals were excellent. Service is fantastic

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Mike, Thank you for you five star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

"Barreier for handicap persons"

2
18/09/2017

No staff assistance when we booked a handicap room for the first floor, when we arrived at Best Western hotel they told us they had no handicap room, and was not going to be able to find a room on the first floor, they we standoffish because we booked through TripAdvisor, also found out the rate we paid through TripAdvisor was higher than the local rate at the Clear Lake Hotel.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We apologize for the misunderstanding when reservation was booked thru a 3rd party website the room type was not for a handicap room. We do have handicap rooms but they were both in use. We hope that you will try staying with us again. Sincerely, Lori Faught General Manager

"Great Hotel with a wonderful breakfast!"

4
13/09/2017

I was here for business and enjoyed the hotel. The restaurant with the hotel, Bennigans, had great food for a reasonable price and the free breakfast was outstanding. it was easy to get lost trying to find the meeting room but other than that I really enjoyed my stay. I was a little surprised the restaurant wasn't busier since the food was top notch.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kris, Thank you for the four star review! We appreciate you nice comments about our breakfast and Bennigans. Look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Room & staff were great but no wafflemaker"

4
07/09/2017

We enjoyed our 3-night stay. Great location, room, service and staff, but breakfast was lacking. No self-serve waffle or pancake iron. And no biscuits & gravy until our final morning. Other breakfast items were average.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 4 star review. We alternate our biscuits and Gravy with potato wedges. We also have French toast and waffles daily that just need to be put in toaster we buy a very nice quality of them. Sincerely, Lori Faught General Manager

"Pretty good overall"

4
05/09/2017

Breakfast could have been better but it was hot and a buffet so it could have been worse. Had a hotel van pick me up from the shop where my truck was. Got a discounted room rate. Ground floor has a back door to outside to accommodate smokers. Bennigans pub had really great food both nights that I had dinner there. Beer was 3.50 a pint iirc which is an ok price I guess for a hotel.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your 4 star rating and your feedback regarding your stay. Sincerely, Lori Faught General Manager

"Good Wedding"

4
04/09/2017

Wedding and the wedding party were a hoot. The service received at the bar could have been more sincere and nice. The rooms were a little small but the beds were comfortable. The breakfast was hot but the staff had a hard time keeping everything stocked. When asked to get something it did take a bit.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kyle, Thank you for your 4 star review! We have a great place for a wedding reception with everything in one location. Hope you can make it back to visit sometime. Sincerely, Lori Faught General Manager

"BW Iowa"

5
01/09/2017

we were extremely satisfied with the hotel especially having a restaurant attached.... everything went well from checking to check out the next morning. we would stay at this hotel again. my husband needs handicap accessible rooms and they were very helpful.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Teresa, Thank you for the 5 star review! We look forward to your next stay with us. Sincerely, Lori Faught General Manager

"Just passing through"

5
27/08/2017

Excellent hotel! Clean, friendly, rooms set up very well, comfortable beds and great pet policy. We were very impressed with the complete breakfast and the rooms that accommodate pets at the courtyard are stellar-thinking.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your five star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

"Good Value"

4
24/08/2017

The staff were very friendly and willing to help with any questions. The room had been refurbished. The pool was exceptionally clean and a good temperature. Bennigan's is the attached restaurant and we would not recommend it. Service was slow and they were understaffed. Took a long time to get food.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking your time to fill out a review. I am sure the Bennigans General Manager would like to hear more about your experience. He can be reached at 641 357 2366 his name is Derek. Sincerely, Lori Faught General Manager

"Family Reunion"

5
23/08/2017

We have used this motel for a meeting site for our annual family reunion for many years. The service and rooms quality are consistently good. The restaurant is very good and the free breakfast is consistently good. The facilities are consistent. The bar, the pool, exercise room are all good.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Delores, Thank you for filling out a review we appreciate the 5 star rating and your kind words! Hope to see you again next year! Sincerely, Lori Faught General Manager

"Enjoyed our stay"

5
09/08/2017

The Staff was awesome the breakfast was very good the room was very nice the only thing we could find wrong was that the bed was very hard and we are use to a softer bed. We would stay there again, The location was great also

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for your five star review! We look forward to you next stay with us. Sincerely, Lori Faught General Manager

"clear lake, iowa"

4
07/08/2017

service was good. staff was very friendly. they disagreed with me, as to whether I had made requests for lodging. She finally found that what I said was correct. Kinda of uncomfortable. Then room to hot. Breakfast was good.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Thomas, Thank you for filling out a review. We apologize for the misunderstanding about your reservation. Hope to see you again! Sincerely, Lori Faught General Manager

"Over priced"

3
31/07/2017

We stopped in Clear Lake for the night. Hotel had so many motorcycles parked by front door to lobby, had to park and walk from lot to lobby just to see if there was any vacancies. Front desk was very nice, The price she quoted was 149, I asked about discounts, as I have a couple of memberships, all I got was 10 % off. I see on web site the rooms are much less than what we paid. Main hotel was full, our room was in a "back" building, Second floor no elevator, to be fair room was clean and bathroom was good, Building on outside needs to be cleaner, cigarette butts, and beer cans all over, the back building was obviously an older building but could have been cleaner. On the plus side, breakfast was great, they had gluten free options and almond milk.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impressions and offer our apologies. Sincerely, Lori Faught General Manager

"Clear lake Iowa last place buddy holly played "

5
30/07/2017

Great hotel free rides to the ballroom where are great show are going on. This town has great Resturant's just ask the front desk. Just down the road from the lake great place to spend the day down town clear lake. The hoilday lodge does a great job if you do not like the lake they have a pool. Great parking if you have something big.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Todd, Thank you for the five star rating! Clear Lake has so much to offer and the Surf Ballroom is awesome. We love to accommodate our guest by doing the free shuttle service for concerts to and from our hotel. Hope to see you again! Sincerely, Lori Faught General Manager

"Awesome Hotel Highly Recommend"

5
29/07/2017

Very clean, awesome staff, nice stay :) I asked for a fan to sleep with and they delivered one to my room, they were very accommodating. I asked if I could leave my bag as I was biking across Iowa for RAGBRAI and they let me leave my bag and I stopped back to the hotel and grabbed it later. The breakfast was clean and plenty of offerings. I would highly recommend this hotel to others.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kris, Thank you for the five star rating! We appreciate the feedback and hope you enjoyed your ride with Ragbrai! Sincerely, Lori Faught General Manager

"Very Nice"

5
28/07/2017

Room was very nice and clean. Furnishings were nice. Check in was smooth and easy. We didn't have breakfast, but it sounded nice. Easy location right off I-35. RAGBRAI is what brought us to the area. Keep up the good work.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jenny, Thank you for the five star rating! We enjoyed hosting Ragbrai hope to see you in the future! Sincerely, Lori Faught General Manager

"Wedding Trip"

5
17/07/2017

Very nice place. Friendly and helpful staff. Breakfast buffet was a bonus! Our room was clean, quiet and easily accessible. Overall we were pleasantly surprised with our visit. We were on town for a wedding and stayed in a block of rooms there.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Julie, Thank you for your five star review! We take a lot of pride in our hotel! Sincerely, Lori Faught General Manager

"Very Friendly and Helpful Staff"

5
13/07/2017

Great hotel for those traveling on business or those visiting Clear Lake for vacation. The breakfast was very good and the staff supporting the breakfast was also very friendly and helpful. The front desk team also provided some great ideas for places to visit in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Ted, Thank you for the five star rating! Hope to see you again if you are in the area. Sincerely, Lori Faught General Manager

"Location"

4
13/07/2017

A very nice hotel located right off Interstate 35. The staff were all very nice and helpful. Our room was nice and clean and having a restaurant attached was nice. There are many restaurant and fast food choices within walking distance. We will stay again if in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We appreciate the four star rating and hope to see you again. Sincerely, Lori Faught General Manager

"Not worth the price"

2
12/07/2017

I've rewritten this review a couple of times. We have stayed at this location for the last five years, plus. The building has been maintained, the breakfast has remained constant and the facility has been kept up. The price, however, has skyrocketed!! I have records of this place being a reasonable location to stay as recently as last year. Over the last four years the cost for one night has gone from 109.88 to 238.01. That's absurd!!! I don't pay that much for a night in the Hilton, in Washington, DC., two blocks from the US Capital, and that's a four star hotel. This has been the home for many of the truck club visitors to Clear Lake for many years. As discussed at the closing gathering, when trophies were handed out, this place is not worth it.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We are sorry that you were disappointed with the rates. Rates vary on supply and demand in the area. Not for sure when you stayed and would be happy to look into this further for you if you want to call me. I can be reached at 641 357 5253 ext 485. Sincerely, Lori Faught General Manager

"Nice overnight stay"

4
10/07/2017

We stayed overnight on the 4th. Check in was fast/easy, staff was very friendly. Room, pool, and breakfast areas were all very clean. Beds are comfortable. Nothing fancy but it's nice, relatively updated for being an older property, clean, and quiet. No complaints. Would definitely stay here again.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for staying with us and we hope you were able to enjoy Clear Lake's fireworks! We appreciate the positive feedback and will share it with our staff. Sincerely, Lori Faught General Manager

"Great Stop For Travelers !"

5
10/07/2017

This hotel is very convenient exit from the Interstate. Rooms were clean and very pleasant. The breakfast came as a surprise, as the complimentary breakfast was very good. Tables were always clean and the staff working the dining area were most hospitable. Would stay again if in the area.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We are in an excellent location and easy to find. Thank you for the nice comments are staff works very hard to accommodate our guests. Sincerely, Lori Faught General Manager

"Great Clear Lake Hotel"

5
29/06/2017

Hotel was clean and comfortable. Attached restaurant is nice. It is showing its age, but no complaints from me. We did not use the pool or the fitness center so I have no recommendations there. We have stayed in the south wing of the hotel and it was not as nice, but that was years ago and it may have been remodeled since.

"Business Traveler"

5
27/06/2017

Nice hotel, very clean and well appointed. The stafff were friendly and the breakfast was good. Bed was comfortable and the linens were nice. The town was fun offering a nice Italian Diner downtown on the waterfront

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jim, Thank you for taking the time to write a review and to give us a 5 star rating! We really appreciate the feedback. Clear Lake is a great place to be! Sincerely, Lori Faught General Manager

"Comfy modern rooms"

4
26/06/2017

This hotel looked like it was recently renovated. My room looked brand new, clean, and modern. Bed and pillows were comfy. The bathroom had upscale materials and design. Staff was friendly. Wifi worked well. Only ding is the breakfast. It is free, but my biscuits and gravy were cold.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Yes, we were just recently remodeled and it sounds like you like the new updates. We are working on making changes to breakfast. We appreciate your feedback! Sincerely, Lori Faught General Manager

"Good location"

4
25/06/2017

We wanted to visit both Clear Lake and Mason City, Iowa so this location gives you a good center point to reach either city. Clear Lake a little closer than Mason City but only by about 4-5 minutes. The staff at the lodge were well trained but I would hesitate to say LODGE but it is a good BW.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear John and Elaine, Thank you for taking the time to write a review. We appreciate the your business. We are a great location and easy to find. Sincerely, Lori Faught General Manager

"Very good"

5
17/06/2017

Love the people they were very good and nice and help fall to Rome are very clean and very Quiet rilly nice and clean foodriving is rilly good at Bennigan's and drinks are very good toovery good very good approaching good location to get to easy to find

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Jessie, Thank you for taking the time to write a review and for the 5 star rating! We are happy you enjoyed your stay with us and hope you will stay with us again the next time you are in area. Sincerely, Lori Faught General Manager

"Horrible bed bug riddled room from hell"

1
06/06/2017

This is the worst hotel I've ever been! Bed bugs in the room, roaches in the bathroom, no air conditioning, it was 80 in there! Horrible filthy carpets, the rooms had a stench, we left after an hour , so disgusting, don't waste your time even going in this dump.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Susan, Thank you for your comments concerning your stay at our hotel. We hope that you will accept our apologies for any inconvenience you experienced. We had Ecolab come and inspect the room that you were in and they found no bugs in the room. We just went thru a complete remodel which included new case goods, pictures, carpet, tub surrounds and new drapes in December of 2016. We checked the thermostat in the room and it was 68 degrees. I am available any time if you would like to discuss this further you can reach me at 641 357 5253 ext 485.

"Late"

4
03/06/2017

Good hotel, good rates, excellent location, clean rooms. Only complaint is the hotel was packed, holiday weekend, the breakfast person over slept and breakfast was a half hour late, people were getting backed up and worked up. Same thing happened the last time I stayed, but then it was the pool guy! You just can't do that especially on holiday weekends!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Dave, I personally would like to apologize for my staff member who overslept on Sunday morning. Couldn't agree with you more that it creates a crazy morning then playing catch up. Appreciate the 4 star rating even though you had to experience breakfast being backed up. Hope you will give us another try. Sincerely, Lori Faught General Manager

"Good place to stay."

4
30/05/2017

Was a nice place for family and bar worked well with wedding ceremony. Would stay again. Nice location and great place to eat. Kids had fun in pool area and fitness room worked well for burning some calories.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for staying with us and taking time out of your day to write a review. Having a wedding reception at a full service property makes it great for out of town travelers. We are pleased that you all enjoyed your stay hope you will keep us in mind when you are traveling to area again. Sincerely, Lori Faught General Manager

"Great place to stay in Clear Lake"

5
29/05/2017

This is a nice place to stay. We came there for a wedding. The room was nice and clean. It is the one room I have stayed in that was actually dust-free! The front desk was knowledgeable and knew the area well. The hot breakfast was pretty good with eggs, sausage, and ham. The pool area was spacious but the pool was pretty busy each time we went.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for the 5 star review! We have a very dedicated staff who want to make sure guest have a great experience every time they stay. We are a great venue for weddings with everything being in one location. Thank you for staying with us. Sincerely, Lori Faught General Manager

"Good hotel, rude night desk clerk"

3
28/05/2017

The man at the front desk was a complete tool. After I stopped in to have something to eat at the attached restaurant I checked into the hotel. I made my reservation online using Corporate Lodging's website and have never had a property tell me I didn't book the CLC rate. This guy kept telling me I couldn't use the Corporate Lodging card since I didn't book that rate. At some point he's looking at his computer and says "oh" and slides my CLC card off the counter to use. Other than that the hotel was very nice. Clean and well kept.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Josh, I am so sorry about the mix up on your reservation. We do accept corporate lodging 7 days a week 24 hours a day. We will do some follow up on this with the staff and retraining. We appreciate your comments and hope you will stay with us again. Sincerely, Lori Faught General Manager

"Best conference hotel !"

5
26/05/2017

The staff at this facility was exceptional. They all went above and beyond to create a wonderful experience for us. They were very accommodating and went out of their way to assist us any way they could. I would recommend this hotel to everyone based on the service alone..but the facility was clean and comfortable... Excellent!

"Concert stay"

5
22/05/2017

Our stay went excellent! From start to finish every staff member we met was courtious and helpful. The fact that there was shuttle to and back from the concert was our deciding factor in our decision to stay at BW. The breakfast was delicious and there were many choices for everyone.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We love concert nights at the Surf Ballroom. We feel we can give that added service of the shuttle so no one needs to drive. We do have a lot of great choices on our breakfast and have a wonderful breakfast attendant that makes guest feel very welcomed. Thank you for staying with us and the Surf has a lot of great concerts coming up hope to see you soon! Sincerely, Lori Faught General Manager

"Clear Lake"

4
22/05/2017

Clear Lake is a nice place to visit, has a beautiful lake and a quaint lake front shopping area. It is close to the interstate highway system for easy access. The restaurants in the area are diverse and unique.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. Clear Lake is a unique town that has a lot to offer. We appreciate you staying with us. Sincerely, Lori Faught General Manager

"over night stay with dog"

5
15/05/2017

I really enjoyed the room. They had the dog rooms in an area with an extra (back) door going out to a courtyard. It made it so easy to let the dog out at night without having to go down the hall to a side door. Wish more Best Westerns had this option.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Kathleen, Thank you for taking the time to write a review on our property. We are pet friendly and the courtyard does work out as a great place for dogs to get a little exercise after traveling. Thank you for staying with us hope to see you again. Sincerely, Lori Faught General Manager

"Positives & Negatives"

3
11/05/2017

We were greeted right away. Check in went smoothly. Elevators were small. Carts for luggage did not roll well. Trying to put a cart in the small elevator with more than 2 people was tight. Room was clean. it was a smaller room than what is normal by today's standard. It was double beds. Two of us found the beds comfy, two thought they were firm. Two thought pillows were good & two thought they were comfy but small. There were plenty of lights in the room. There was a microwave & a refrigerator in the room. HD TV was down the entire three nights we were there. Internet service was very slow. The A/C in the first room we were in was not working as we found out when we came back to a stuffy room. They moved us to the room next door, which made it nice not having to carry our stuff very far. This room A/C worked fine. For our phones, AT&T cell service was spotty in the area, Verizon had coverage. Pool was one of the warmest hotel pools I have been in. Hot tub was nice. Did not have that overwhelming chlorine smell when you walk into the area. The fitness room was good. There were four different machines & free weights. I thought it was weird that the TV in the fitness room got different channels then the TVs in the rooms. The room doors seemed a bit on the flimsy side. Same for the stairwell doors. Of course we were traveling with two firefighters who look at those kinds of things. Three of our four members liked the breakfast. There were eggs, biscuits & gravy, ham & sausage on the one bar. There were some oranges, apples, danish & toaster waffles, yogurt, milks, hard boiled eggs, mixed fruit cups, oatmeal, Udi's Gluten free blueberry muffins, & cereals on the other bar. Then of course you had your juices. It was the same breakfast every day, which is why our fourth member didn't like breakfast. Sometimes a variety is nice. Susan was the employee that was in the breakfast area. She was the most friendly lady. She greeted us as we came in. She told us where everything was. Told us if we needed anything to ask. She even came & cleared our dishes for us the one morning. Talk about service! I have never encountered this at any hotel I have ever been too. Susan is a lady who really likes her job & gives it her all. Way to go Susan!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to tell us the positives and the things we can improve on. We are always wanting to try to please every guest every time so appreciate your feedback. Susan does a great job for us thank you for recognizing her! Sincerely, Lori Faught General Manager

"Great hotel"

4
10/05/2017

We enjoyed our stay here. Front desk was AMAZING. Rooms were clean and loved the attached restaurant (Bennigans). Not much within walking distance besides a mini-mart. There are some rooms in the front section that open to a courtyard which is good for smokers.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Molly, Thank you for taking the time to write a review we appreciate the 4 stars! We have an amazing staff with a great location and quiet rooms we hope you will be able to stay with us again next time you are in the area. Sincerely, Lori Faught General Manager

"Very pleased"

4
02/05/2017

Very enjoyable stay at Best Western Clear Lake, Iowa. I have stayed here many times and will continue as needed. Room was clean, small, but had all new updates. Very pleased with my stay and would recommend this hotel

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We are happy to hear you enjoyed your stay in our newly remodeled rooms! We look forward to your return and thank you for recommending us! Sincerely, Lori Faught General Manager

"Road Trip to South Dakota"

4
27/04/2017

The hotel was very nice! The room was clean and a nice place to sleep for the night. We were traveling with our dog and had to find a place that allows pets, they do. Only had two cons; one being that it was a little expensive for us for a one night stay and the other being that the mattresses were not very comfortable. But we got a good nights sleep so I guess it wasn't too bad. I would stay again and recommend to anyone as long as they don't mind paying the price.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Carly, Thank you for taking the time to write a review and for the 4 star rating! We are glad you slept well and found our hotel nice and clean. Sincerely, Lori Faught General Manager

"Full beds, seriously?"

3
22/04/2017

We had requested a room with 2 beds because there where 2 adults and 2 children in the room. We got 2 full beds. Worst night sleep ever at a best western. Breakfast was good except the ham had no taste. Must have been boiling it to make ham broth later.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Fred, I am so sorry that you did not get a good night rest. All of our rooms with 2 beds are full xl unless you would be interested in a king bed with sofa sleeper. I have talked to the staff about this to make sure the guest are understanding our bed sizes. No ham broth we would have no use for that. I will personally go sample some of the ham to check the flavor. Thank you for your comments and helping us to improve. Sincerely, Lori Faught General Manager

"Great experience!"

5
17/04/2017

Front desk people were great!! Toilet was a little wobbly in the room but other than that it was great!!! Awesome pool area. Lobby looked great and breakfast was stocked well! A great time for my family we were able to get joining rooms!

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest, We are happy to hear you had a great time with your family and were able to enjoy our hotel! We will check the wobbling toilet in your room. Thanks for taking the time to do a review! Hope to see you again. Sincerely, Lori Faught General Manager

"Experience was fine"

4
10/04/2017

The hotel was nice and the staff seemed nice enough. Breakfast was a nightmare. Went to breakfast at 9:00 a.m. and they had run out of food and took 30 minutes to refill. There were so many people waiting to eat again that they ran out right away. Not much variety available for breakfast. The restaurant staff was not very helpful either. We waited a long time to be served and then they didn't check back until they gave us our bill.

Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Heather, Thank you for writing a review. I would like to apologize for the experience you had with breakfast we obviously were understaffed and are taking proper steps to make sure we are better prepared next time. It was a very busy weekend in all departments and should of had more staff on in the attached restaurant as well. Thank you for bringing this to our attention and we hope you will try us again! Sincerely, Lori Faught General Manager

"personal"

5
07/04/2017

we came in very tired, staff was very courteous and quick. rest was good, tv kept kid happy as she had slept most of the day in a car seat. breakfast was highly varied and very good quality. enjoyed our stay.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Valued Guest, Glad you got the rest you needed after a long day of traveling. Thank you for noticing our wide variety on breakfast items we do have a lot of different choices to try and fit every taste bud. Sincerely, Lori Faught General Manager

"Holiday lodge"

5
05/04/2017

Nice hotel. Rooms were nice quiet dark and a good temperature. Nice firm beds. Pool and hot tub open till 11. Hot breakfast is offered. Always had a nice experience with the hotel. Stayed there many times for business.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Matt, Thank you for writing a review on our hotel we appreciate it! We do our very best to give every guest a nice experience. Hope to see you again! Sincerely, Lori Faught General Manager

"Would stay here again."

4
02/04/2017

Friendly staff, smooth check in process. Nice clean room, comfortable beds. Lots of variety on the breakfast. There is a Bennigan's restaurant located at the hotel. We heard the restaurant was good, but did not eat there.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear John, Thank you for taking the time to write a review. We do have a nice selection for breakfast one to fit everyone's taste bud. Thank you for choosing to stay with us! Sincerely, Lori Faught General Manager

"Stayed for a Concert at the Surf"

4
25/03/2017

A bunch of our friends were going to a concert at the Surf Ballroom and we all booked rooms here. Check in was strange, the lady was at the end of her shift I think...not much patience. We were pleasantly surprised to find out that they had a free shuttle to the ballroom, so no one had to drive! The pool area was swarmed with a million little kids. Must be the place to have birthday parties.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We do shuttles to all concerts at the Surf Ballroom which we have found to be a great value to our guest. I would like to apologize for your check in experience and I am looking into this to see what happened. Our guest should always feel very welcomed! Sincerely, Lori Faught General Manager

"Hockey Stay"

4
21/11/2016

Was in town for a hockey tournament. Convenient location to dining and also the ice rink. Very good value for the stay. Friendly and accommodating staff. Nice breakfast. Clean Hotel. Would Recommend this hotel. The Pool is a plus.

"Staying for work"

4
01/11/2016

Very quiet hotel with a workout room that is not used by many people. They have a swimming pool and hot tub if you will want to use them. Many items for breakfast, some are hot. They are working on updating rooms right now but it is very friendly.

"BW"

5
23/10/2016

Always excellent accommodation's here. Staff is always great. Has the best breakfast of any of the hotels I stay at. I travel a lot for business and always stay here when I am in town. Use this hotel also for many business meetings and they are always first class service and food.

"Family gathering"

5
22/10/2016

We booked 5 rooms. All were side by side and all were great! We were able to check in earlier which was great since we had 85 year old with us. Would stay here again! Staff were awesome! Location was good.

"Met all our needs"

4
18/10/2016

First let me tell you, we were exhausted and had a cat as we were on our way to relocating to Florida and it was late at night. We did not make reservations anywhere as we did not want to limit how much we drove each day, but since we had stayed at this hotel for New Year's Eve and I knew they took pets (I remembered watching a woman walk her dog in the courtyard while I was eating breakfast) I called my husband in the Penske truck and told him I was done for the night and wanted to stop. Front desk was great, they gave us a good rate and boom, we were in bed. Good breakfast selections and the woman in the breakfast room was so pleasant, and boom, we were on the road again with a good night's sleep and fed and ready to go again.

"Not the best"

3
17/10/2016

Room was used , was not the cleanest but also wasn't dirty. Just a mediocre place. The employee's were friendly. A good place to eat was in the same establishment. We did not use the pool but the cookies at front desk was a nice touch. Breakfast was typical but the coffee was great if you could get by the snob at the front desk. We don't plan to return.

"Not a great stay"

2
12/10/2016

Average hotel. Rooms were small and not that clean,Dust was thick on the bottom of both night stands and the room showed lots of wear and tear. Had a strong smell of mold in the hallway and the first room i was assigned to. The second room was better but still woke up with a headache the next morning. Standard breakfast selections but need more than one person attending. to keep it stocked with food and utensils.

"Nice friendly staff remodeling now"

4
10/10/2016

They hole is being remodeled right now. Replacing practically everything. Great staff. nice hot breakfast. Has very nice eating place right next door. Would stay here again. Hand off the freeway and to sites such as Surf Ballroom and Buddy Holly crash site. Hd one problem, Room 228 had very cold water in shower. Told desk and believe it will be fixed.

Lori F, Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear John, Thank you for taking the time to write a review regarding our hotel and restaurant. With installing the new tub surrounds and with the new plumbing we have had to adjust the factory settings on the scalding temperatures. We are happy that you are noticing the changes with the remodeling. Our staff is great and appreciate you recognizing them. Hope to see you again when you are in the area. Sincerely, Lori Faught

"trains ran all night"

3
07/10/2016

the breakfast was bad the coffee even sucked the trains ran all night long the rooms were nice the hotel help were great... The bar lounge was nice 10% discount on my meal with prof that you were stay at hotel. they has good parking well lit.

Lori F, Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Jeff, Our coffee in the breakfast room is a frozen coffee this way there is no coffee grounds ever and it is always fresh. We would be more than happy to brew you a cup of coffee in the restaurant if you don't like the flavor of coffee in the breakfast room. Thank you for recognizing the staff we have a great staff who are very caring! Thank you for taking the time to fill out a review! Sincerely, Lori Faught

"When the ceiling drops out. on my head."

1
07/10/2016

Water ,from the shower happening in the room above mine, came gushing through the ceiling and landed on head while I was getting ready at 6:30am. The front desk manager, was not only unapologetic, she said it did't happen. She then went up and looked at the room above mine, then offered to dry my clothes & give me double points for 1 night of my multiple night stay. I have had to stay here for work before. I usually get put in some back lot Motel, it smells. The staff is constant - very uncaring and brash every time. Also, for the past 3 years I have not received any points for my stays because they set-up my rewards wrong. with my last name as my first name. They are always doing "construction" I'm only there late at night and it is still loud. I would stay Anywhere else! Beds are fine.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Timothy, I apologized for your situation that you experienced and never did I say it did not happen. I said we would have maintenance go and look at it. I offered to dry your clothes and we awarded you double points as well as you do not pay for your room so we wanted to do something that would benefit you. We have a wonderful caring staff who go above and beyond for our guest as you can see by other reviews on here. We are very sorry that you did not get to experience that. I pulled up your points for this year so far which you have stayed 3 nights and have been awarded 1800 points. As far as your name being wrong I am not for sure who set you up as a Best Western Rewards member but here is the number you can call to get that corrected 877-735-1737 I am not allowed to do it the guest has to call in otherwise I would be more than happy to do it. Our construction will all be completed by the end of the year we are receiving a lot of positive feedback on how nice everything is coming together and we are excited to have this completed very soon. I did offer as well to call around our area to see who else takes Corporate Lodging to accommodate your needs better but have not heard back from you with the exception of reviews that you keep posting. Sincerely, Lori Faught

"Excellent Stay"

5
04/10/2016

I stayed for one night last weekend and was extremely impressed with this hotel. The customer service was excellent. Our room was clean and spacious. The breakfast was good. We will be staying here again!

Lori F, Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Rodolfo, Thank you for taking the time to write a review. We strive for customer service and are happy to hear we met your needs. Our housekeeping department work very hard and with all the remodeling that is going on they have kept up with great cleanliness through out the facility. Sincerely, Lori Faught

"great stay"

5
03/10/2016

nice new updated hotel, felt like we were 100 miles away from home when we weren't. Prefect place for a short get away. Friends were getting married and they booked rooms at this hotel, trolley for the event where they had their wedding came right to the hotel to give everyone a ride, and then also brought everyone back.

Lori F, Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Carrie, Thank you for taking the time to write a review. Sometimes those short distant trips are nice just to give you a break from every day life! We have been very busy with updating our hotel with more exciting changes to come before the end of the year. Sincerely, Lori Faught

"trip to MN found good BW to stay at"

5
22/09/2016

friendly, clean, price was reasonable,breakfast had plenty of food to pick from that was good, also next to good eating places, there was enclosed courtyard off our room which was good for the dog to run off leash & go potty which I did pick up poop

"Average"

3
21/09/2016

Average hotel. Clean room but lots of wear and tear. Nice to have the back door into the patio area when traveling with a dog. Staff was very nice. Standard breakfast selections. Adequate hotel for passing through town.

"comfy bed, QUIET, filling all you can eat breakfast"

5
09/09/2016

Went to hear a 2 hr. lecture on JFK's assination from the chief judge over the investigation committee for 4 yrs; very interesting. Lovely conference room with fresh baked, warm brownies to munch on ;) No napkins could I find to put them on though. Many amenitities there I didn't use, but did enjoy using their internet room for 2 hrs. since there weren't others using 2 there. They accommodated my special request; NO lights in pc room and put a small fan going in there for more comfort ;) PLEASE add to your guest book a page showing your area RADIO station numbers and what types of music they play; thanks! I discovered by chance 1490 AM is the OLDIES 50-60s music I grew up with; very enjoyable listening while in bed. Handicapped room was very nice with walk-in, sit-down bench, and grab bars everywhere. Please have a grab bar you can insert between mattress and spring; some of us older folks can't roll over good to get out; it would help tremendously. Nice THICK towels vs. very thin ones in BW in Arlington/DC, Virginia. Comfy bed; only 1 train went thru about midnight on an isolated track sounding its horn by the hotel. Nice selection of foods/drinks to chose from continental breakfast included with overnight stay. As I was leaving, 2 ladies bridge groups were in breakfast room enjoying themselves ;) They left today's newspaper under our doors. 2 nightlights would be a nice addition to have; 1 on bedside lamp and 1 in bathroom so the harsh lights aren't so hard on our eyes during our bathroom trips during the night. I'm a NIGHT owl; so I asked for an extra hour to sleep in before leaving at noon; NO problem at all ;) 1 happy customer..... Also didn't hear anyone near me walking around like BW nor their conversations coming thru the walls like Arlington, VA. Only heard the doors closing. Betty Gordon Ames, Iowa

"Staf well worth the stay."

4
04/09/2016

Nice clean hotel. Fresh made cookies at check in. Most helpful friendly staff ever. Even sent someone up twice to help us run our remote twice because we couldn't figure it out. Nice continental breakfast in the morning. Really feel welcome.

"High priced"

3
31/08/2016

We travel MN to AZ about 10 nites a year. This hotel was way over priced compared to LaQuintas for equal facilities. Have been doing so for 7 years. The Clear Lake BW has been first hotel we felt we paid too much. We had a pet accompany us and were charged in Clear Lake stay extra, but no LaQuinta charged us, thus saved $40 on pet charges and a total $160 for motels on way to AZ. Sorry

"Good sleeping"

5
26/08/2016

Bed was very comfortable. Slept great. Staff friendly and helpful. We asked for an extended check out and it was no problem. The fridge was unplugged so our food went bad so please keep the fridge's plugged in. Thank you,

"Friendly"

5
24/08/2016

Friendly staff, helpful caring and plenty of stuff to do around the area. Pool was very warm and relaxing to be in. Some places it is to cold. Breakfast was excellent and was just the right temp. The lady in the Breakfast room was very friendly and willing to help or get what anyone needed.

"Hotel Review"

4
23/08/2016

Hi, We went to Iowa for a visit & stayed overnight. This was a nice, clean, friendly hotel. Our son is a fan of Buddy Holly. At the lobby, they have a framed front page newspaper clipping of the plane crash from 1959. There is a Bennigan's Restaurant next door. Our room was clean & neat. The beds & pillows were quite comfortable. We had a pleasant short stay. ??

"Experience"

5
22/08/2016

The people were all friendly and helpful. A great place and super location. Nice place for Class Reunions. The guest rooms clean and comfortable. The food was excellent. The exercise room needs a few more items.

"Odors, No Elevator, Old, Strange Layout"

2
20/08/2016

Awful place. We stayed only because we got caught on the highway in a terrible thunder storm. The hotel itself smells, the layout is weird (we had to walk through a dark, narrow, low-ceilinged tunnel to get to a tiny closet-like foyer where stairs (no elevator) led us to the third floor. It was a terrible place. However, Bennigan's Restaurant (attached to the hotel) was fairly good. I had a good sandwich and good service. In any case, find a different hotel.

"Excellent"

5
15/08/2016

Very good, will always stay here when in this area,. Great service with shuttle to the Surf. Very friendly and helpful employees. Honored my room request. Don't change a thing. Will continue to seek out the Surf for concert and this is the only hotel I would stay at. Thank you for everything!

"Susan is the bomb! Worth staying for breakfast."

3
01/08/2016

There is a funky mildewed smell in a lot of areas, and the hot tub (main reason I chose this hotel) was down for maintenance during my stay. Could get a much better rate booking through an online booking site than calling the desk (about $30 better). My interactions with the staff were nothing to be excited about until I met Susan, the attendant in the breakfast area. She is an absolute joy and genuinely spreads happiness and is just a wonderful first contact as you start your day! Take the time to have a conversation and let her know she makes a difference. Wonderful lady.

"Great place to stay for Surf Ballroom events"

5
27/07/2016

We stay here many times and love the pool/hot tub area. The free shuttle to the Surf is great. Location off the interstate is convenient and many fast food option near by. Love the biscuits and gravy included in the hot breakfast

"Best motel in Clear Lake"

4
26/07/2016

Definitely stay here when you are traveling through Northern Iowa. Easy access, clean, caring staff and good food at Bennigans. Recently remodeled has made the rooms very comfortable with large TV's and new bathroom cabinets and fixtures.

"Comfy clean room"

4
21/07/2016

Extra comfy beds, pillows not so much. Flat screen not in HD for some reason. Unable to adjust aspect ratio on TV, so trying to watch British Open all the scores and other graphics were off screen. Menu showed aspect ratio as " unavailable ". Continental breakfast was better than most.

"Nice, clean friendly service"

3
19/07/2016

We arrived and were pleasantly greeted. Room was sufficient, 5th floor, back corner so very quiet. Rooms are a bit dated, but clean. The remote control is in a special holder indicating it was specifically sanitized. When we left, the front desk manager was cleaning the swipe cards! NEVER have seen that before but reiterated our opinion, they go beyond to keep the hotel sanitized as much as they can.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Tammy, Thank you for taking the time to write a review and noticing the items that you did. It was actually one of our front desk employees that recommended us cleaning the keys she had a very valid point so we started cleaning them. Rooms are being updated and scheduled to be completed by the end of 2016. Thanks, Lori Faught

"Last Choice"

2
18/07/2016

My room was dated, but adequate for a one night stay. My partner, however, was moved because of a faulty room entry lock, then moved to a room with a broken air conditioner and wet carpet (air conditioning condensation?). Moving again or discounted rates was not offered by morning staff. Nor would they recognize our corporate rate. Will not stay here again, unless my rental car is too uncomfortable to sleep in.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Michael, I would love to talk to your partner and correct this situation if you could please have him contact me I will personally look into this. We would never want you to sleep in your rental car. Sincerely, Lori Faught

"Not recommended"

2
15/07/2016

No discount for being a rewards member here and the bed we had was very hard and uncomfortable. Wasn't even asked how our stay was when checking out. The high point was the kitchen staff. They were friendly and had a good breakfast.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Joni, We have an awesome breakfast room host who goes above and beyond to help take care of guest. I would be more than happy to research what room you stayed in to check the bed and your rate that you paid. Please fill free to reach out to me. We hope that you will try us again and we do apologize for any inconveniences you experienced. Sincerely, Lori Faught

"Friendly Service but rooms are below standard"

3
14/07/2016

First, I want to say that the entire staff is EXTREMELY NICE & really were helpful! The poor experience we had during our stay had NOTHING to do w/ the staff, it's the condition of the hotel itself that was the problem. We checked in on 7/4 and checked out 7/8 as we were visiting family in town. The initial room we checked in to was extremely small so when I called down to the front desk they graciosly moved us to a bigger room across the hall. We noticed some type of smell, wasn't sure if it was smoke smell or some type of chemical smell but we didn't say anything that night becasue it was the 4th of July and we figured they were booked and didn't want to cause any problems & were thankful they found us a bigger room (King w/ roll way vs two double beds that were too small). The next day I did mention the smell to the front desk and they found us a much bigger and much nicer room next to the 2nd rm they gave us. We really appreciated that!! The rooms themselves, bathrooms, hotel hallways, dining area etc, are just tired and worn out. This hotel owner really needs to spend some money updating this place & getting rid of any/all odors these rooms have. We paid $109 /night ($169/night for 7/4) and we could've/should've stayed somewhere nicer for the same price.. We didn't leave the rm until 12:20p one day, and they never cleaned our rm...We were surprised when we came back that evening that no one had been in the room to clean..After the fact, we read the reviews and SO MANY people complained about the odors in that hotel, which is stunning to me that the staff acted like it was a weird complaint. Next time we'll do what we've always done before, and read the reviews 1st....

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Daisy, We are doing a major renovation which is scheduled to be completed by the end of 2016. We just replaced all hallway carpets in June. If you could let me know what room you were in I would be happy to check the housekeeping reports to see why your room was not cleaned. We are the only full service hotel in our area and we apologize that your stay was not up to your standards. Again, if you could contact me with more information I would love to look into this for you. Sincerely, Lori Faught

"Great hotel"

4
09/07/2016

The service was nice and friendly. Rooms were clean. We got a great room that you stepped out to this small patio that cut across to the pool. Loved that!!!! Was a good price and no bugs! We had a great time.

"Great Experience!"

5
23/06/2016

I stayed here 8 nights for a class. I was treated so wonderfully from the outset. The manager even gave me cough drops from the front desk so I didn't have to venture out late at night. The hospitality was great, the room cleaning was nice and the grounds were well taken care of. Would definitely stay again!

"Last minute decision but worth it."

4
20/06/2016

We were planning on driving on to Albert Lee, MN and it was getting late. We called Best Western in Albert Lee and they were full so we called BW in Clear Lake and went there. The staff was very helpful being a late night check in and needing 2 rooms. We will definitely stay here again if we are in the area.

"Clean and friendly"

4
20/06/2016

I stayed here because there was a wedding reception in the same hotel. I only needed a place to sleep and the convenience of not driving was my motivation to stay. The people were delightful, the room was adequate, the checkout was quick.

"Nice Hotel if you stay in the main building..."

2
20/06/2016

We stayed in the unattached building in the back. It was very old, dirty, no elevator to second floor and had a very bad smell. I have no complaints on the service it was good and the staff was very nice, but if smells bother you I recommend if you stay at this hotel to make sure you stay in the main building.

"Nice stay at Best Western Holiday Lodge"

4
13/06/2016

Nice stay at the Best Western Holiday Lodge in Clear Lake. Room was comfortable, however, the hallway had the strong smell of paint - must have recently been doing some painting on that floor. I would suggest that they need more than one small elevator for a facility that is that large. Breakfast was OK but I have had better.

"Wedding with friends"

4
13/06/2016

We stayed here as guest of a wedding we attended, we stayed in a king suite. Lots of room for us and our son. Very clean and the bed was very very comfortable. Food on site for wedding was amazing and the service staff was very attentive. Pool area was clean and fun for the kids. Planning on staying here again if we bring the boat over to the lake!

"not impressed"

3
06/06/2016

hotel looked ok--was not impressed -a lot of money for what was offered --loud patrons weddings and concert goers --strange odor in lobby stairwell and hall. i used 16000 points for one night for my first hotel for liesure in over 50 nights and over the last 24 months i have over 40 nights in best western hotels to compare this to. Susan in charge of the breakfast did an outstanding job that area and experience was a 10--thanks Susan

"Very Good"

5
04/06/2016

The ONLY thing in our room was they need to look up at furnace and air vents and clean dust bunnies off of it ? The Motel was very clean and the pool could of been just a bit warmer . But the pool was better than any other motel we been too. The breakfast was great and the staff was always very helpful We would stay there again we get back to that area. And when I am looking for a motel again, I will check for a Best Western. The Person that checked us in as SO helpful and kind,

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Mike, Thank you for taking the time to write a review! We will definitely look into those little dust bunnies and stay on top of it. Look forward to your return at our hotel! Sincerely, Lori Faught

"False advertising"

2
02/06/2016

The room rate was advertised at $129, then I was charged an "occupancy tax" bringing the room rate to $141, why this additional charge? The room had a smokey oder although it was a non smoking room. Our room was never cleaned nor was I provided with fresh clean towels when I asked for them during our 3 day stay. The breakfast was very good.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Marylou, If you can let me know where it was advertised at $129.00 and didn't say anything about taxes I will be more than happy to look at it and make an adjustment. We do not set the taxes in the state of Iowa there is a 5% hotel sales tax and 7% occupancy tax we have no control over the taxes the decision is not in our hands it is in the governments. The taxes that are set by the government is per room each night. I am hoping you were provided with fresh towels when you checked in. We researched the housekeeping reports and it shows someone in your room requested no service on 5/28 and there was a Do Not Disturb sign on your door 5/29. We also checked our front desk log book and didn't see any notes regarding your room. If this is an oversight on our housekeeping department I do apologize as we have a very high standards with cleanliness. Regarding the smoky odor in your room we are a 100% non smoking property we would of been more than happy to take care of this to make your stay more enjoyable if we would of been made aware of the situation. Please let me know if you find the advertisement. Sincerely, Lori Faught

"Smells like smoke"

2
31/05/2016

My husband and I are not typically that picky about hotels, but this one had several issues. Our first room smelled like smoke, although it was listed as nonsmoking. Thankfully, we got our room changed, but even then the hallways and many of the areas around the doors, pool, exits, etc. smelled like smoke. Our air conditioning unit cooled the room but didn't take moisture out, leaving all of our clothing damp. We were told that a two night stay was required for Memorial Day weekend, but our reservation somehow was confirmed for only one night. Even though we fixed this before our stay, it seemed duplicitous to tell us a two-night minimum was required but somehow it would have been okay for us to keep the original one-night reservation. Also, because of the holiday, the prices were raised, and combining that with the two-night minimum we felt our room was considerably overpriced. Clear Lake is really charming and I've been to the town many times before, but I will not stay in this hotel again.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Sarah, As we explained on the other review site that you filled out we are 100%non smoking hotel. You were with a group that the cut off date to make reservations was 4/29/16 you made your reservations on 5/15/16. I also understand the Front Desk Manager moved you to another room and called you to verify you were happy and you said you were. I know sometimes a person does not know their plans till a couple of weeks out but we have to have policies in place so we don't sit with empty rooms. If you would like to discuss this further please fill free to contact me anytime. Sincerely, Lori Faught General Manager

"Overnight stay"

4
21/05/2016

Perfect with easy shuttle to/ from Surf Ballroom for concert. Good overnight stay. Plentiful complimentary breakfast. Friendly staff. Would stay again. Stayed in original building which was fine/ clean

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Michael, The shuttles to the Surf are awesome! Parking can sometimes be a challenge at the Surf and getting curb side service is the way to go! Glad you enjoyed breakfast as well! Plenty of great concerts coming up at the Surf be sure to book us! Sincerely, Lori Faught General Manager

"Quiet Night"

4
12/05/2016

Easy to find, - Plenty of parking, - Friendly folks (customer oriented - gave me an upgrade after looking at my records) , Clean & quiet room with a good desk, chair, & internet, - Good breakfast served in a large bright dinning area. THANKS to those who make it happen!

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear John, Thank you for taking the time to write a review! We appreciate all the positives! We do provide an excellent breakfast, internet, plenty of parking and clean and quiet rooms! Hope to see you again! Sincerely, Lori Faught General Manager

"Very nice swimming in the pool after walking all the hot day long"

4
29/04/2016

We stayed at Best W. Holiday Lodge for 3 days; colse to a main street, but silent. Good breakfast. Nice pool to swimm after walking all the day long. Clear Lake is a nice place to visit, very nice lake (even in winter time)

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Guest, Thank you for taking the time to write a review. Clear Lake is an awesome town and their is always so much to do. We do have a very quiet hotel even though it is close to interstate and the highway. Hope to see you return! Sincerely, Lori Faught General Manager

"Whitetail Woodlands"

5
26/04/2016

We had a very enjoyable stay at this motel. The staff was all very friendly and accommodating. The room was clean and in order with everything working. Breakfast was provided and a great variety. However, we thought they were still a bit pricy.

"good stay"

4
26/04/2016

But the bed was bad for my wife. But I slept good. My daughter is handicapped and we had a handicap room. They called us when we go to the room and asked if it was okay. I said yes it was. We had door to the court yard.

"Great stay!"

5
18/04/2016

They went over and above to reach me as I left items in the room on our departure . I was so thankful for that, and that we weren't to far away from the hotel. On top of that I think she was even training someone... I was extremely awesome service, I will never forget!

"Okish"

3
11/04/2016

The hotel was ok. Pool was perfect for the kids. We didn't get to stay long enough to have breakfast. Hotel staff was helpful when we ordered take out and needed some utensils. The one draw back was there was hair in our shower before we used it. Gross!

"Laurie"

5
10/04/2016

Clean friendly and easy to get to. Rooms and breakfast great. Would highly reccomended. Currently remodeling so it should even be better. Best place to stay at Mason City or Clear Lake. Staff is great and accommodating. 5 stars!

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Laurie, Thank you for noticing the remodeling and yes you are 100% right it will only get better! We are super excited about the face lift! Sincerely, Lori Faught General Manager

"Make a reservation"

5
08/04/2016

I got into Clear Lake at 3:30 p.m. on a Tuesday, asked if they had a room (rhetorical question), and they said we have one (1) left. What?!!! Iowa on a Tuesday and booked. Apparently they fill up quickly and early for ever reason. My room was very clean, comfortable, and had all the amenities necessary. The breakfast was satisfactory and free.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Michael, We are so happy we were able to accommodate you in getting a room. We currently have 24 rooms off market for remodeling so we are happy we were able to get you a room. We do pride ourselves in clean and comfortable rooms! Hope to see you again the next time you are in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

"Non smoking rooms next smoking rooms"

2
06/04/2016

When I stay at a hotel and ask for a non smoking room, I expect not to have to smell cigarette smoke! The smoke rolls down the hall way into the non smoking rooms and you can't escape it! No windows to open!!!! If your not a smoker and don't want to tolerate the smoke, I would stay away from 3rd floor!

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Mike, We are 100% non smoking property effective January 1, 2016. I wish we were aware of the situation and we would of been more than happy to try and figure out if someone was smoking and address it with that guest. We apologize for another guest not following the rules of our hotel and hope you will stay with us again. Sincerely, Lori Faught General Manager

"I should have slept in my car."

2
25/03/2016

It was almost 10 when we checked in. All the amenities were closed but there were no discounts. There is no kitchen or even a vending machine but we were told if we went to Bennigans next door we could still get something to eat. We went next door but were told we could only get drinks and my 15 year old couldn't come in. When I checked in I was told I was "in the back of the hotel." I drove to the back of the hotel after being denied at the restaurant and noticed the place is setup like a cheap motel with the doors directly opening to the outside. I tried to get into our room but couldn't get the key card to work after several minutes. I figured something went wrong with the encoding. I went back to the front desk to ask for a new key and was told I couldn't enter the room directly.. but if I went to the other side of the building I could get into a common hallway - and then I could open the room door from the inside. This seemed just a little ridiculous in a place that has regular snow storms that require the road to be closed. I went back to the door he described to find the card swipe machine was a different type than the room door - and had completely frozen over. I had to go back to my car and get an ice scraper to get into the building. It was 45 minutes between pulling up and finally getting into our room. When I tried to open the door leading outside so I could retrieve my bags from the car I found that the room lock was broken and the door was stuck shut. Pro-tip - a paper clip and a bit of engineering will keep the street light from shining directly across the pillows. A $100+ room for 2 means someone sleeps on a fold-away bed. The next morning we went down to breakfast at about 8:50. When I asked one of the ladies attending the breakfast buffet what time breakfast was over - I was told 10am. So - I thought I had plenty of time and decided to visit the rest room first. After about 15 seconds in the rest room the cleaning woman knocked on the door. I responded "someone is in here". In the next 3 minutes while I did my business she knocked 2 more times. Did she think I had magically escaped into thin air? She was incredibly rude. At this point I went to the front desk and asked for a manager. I complained to management about my entire stay - but they just looked at me with blank stares. When I got back to breakfast they were taking away all the food. Apparently they ACTUALLY shut down breakfast at 9am. I would have a better stay in my car.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Phillip, I appreciate your taking the time to write a review and hope you will accept my apologies for any inconvenience you experienced. We do have vending machines on 2nd, 4th, 6th floor and pool area. Bennigans was opened until 11pm the night of March 23rd and any age is welcome to dine in the restaurant. We even do kids eat free on Monday nights. We do have a lot of guest that like the drive up rooms when they have a lot of things to carry in, we apologize this was not fitted for your needs. There are no roads closed in fact they seldom ever close the interstate. Our breakfast has the same hours 7 days a week we open at 6am and close at 10am. We do have breakfast to go as well if you need breakfast before 6am. We always try and clean the Bennigans restrooms in the morning. Our public area cleaner said she knocked at the door and a guest was in there so she said she would come back later. She came back later and knocked again, she honestly felt bad knowing that she disturbed the same guest again. We appreciate your patronage and hope you will stay with us again the next time you are in Clear Lake, Iowa. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Lori Faught General Manager

"Concert at surf"

5
03/03/2016

Great accommodations. Comfy beds. Convenient location to surf. Clean Rooms Bennigans restarant attached great food .pool and hot tub are nice too. Conveniniently located to McDonalds Perkins wendys and gas station. Free shuttle to The Surf

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Guest, The free shuttles to the Surf Ballroom for concerts is always a huge hit! We are glad you took advantage of this complimentary service we offer. Our staff takes great pride in there work and we appreciate you taking the time write a review. Sincerely, Lori Faught General Manager

"Awsome place to stay"

5
26/02/2016

very nice place to stay. the staff here was very friendly when I checked in. I wish I could remember her name but she helped make a long day better with her friendly smile. my room was very clean. I really enjoyed my stay here and will be staying here when ever I am in town

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Kerry, We are so pleased you enjoyed your stay with us. It is very comforting to get a smile when you walk in the door after a long day of traveling! Our housekeeping staff takes great pride in their work. We look forward to your return trip. Sincerely, Lori Faught General Manager

"NIce hotel stay"

4
24/02/2016

We stayed here one night on our way home from a family trip. It was clean and overall a nice stay, its an older hotel but the service was good and it was clean. Pool area was nice and the water was warm.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Valued Guest, We hope you enjoyed your family trip! We do have a very clean hotel and just redid our pool area with a new look so we are glad you were able to enjoy that. Hope to see you again if you return to the area! Sincerely, Lori Faught General Manager

"Business Trips"

4
24/02/2016

Overall the motel is good as long as your not expecting anything lavish. The night time desk person wasn't the nicest or most helpful, it was almost as if he was bothered by being asked questions. He was reading from his tablet and he acted as I was disturbing him by asking questions. But, overall the staff here are very nice and super helpful. For the cost it is a good place to stay.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear David, I am so sorry that our night auditor was not the friendliest or helpful we are happy that you found the rest of our staff to be nice and helpful. Our job is customer service so every employee should be doing everything we can do make our guest stay enjoyable while they are away from their home. Sincerely, Lori Faught General Manager

"Clean and Friendly"

4
23/02/2016

This hotel was clean and great for the value. Staff was friendly and had no issues. It's nice having a restaurant attached if on business. It was a centralized location and easy to commute around town.

"Would stay again"

4
15/02/2016

This hotel had a good appearance both inside, and out including one of my favorite restaurants with great service in both the hotel and restaurant aspects. Great pool area also. The elevator could be slightly larger. =)

"Great place."

4
12/02/2016

I love the service at this hotel. The ambiance and the people are just right. Bennigan's is great to have right there. Free breakfasts are good. Miss the waffle iron they used to have. Will stay there next year also. The beds leave a little to be desired,sot all that comfortable. But overall a great place.

"Great Stay-Great Time"

5
08/02/2016

My wife and I stayed at the Best Western in Clear Lake, Iowa. We attended the Winter Dance Party at the Surf Ballroom in Clear Lake. As is always the case, we had a great time. It was our 27 year coming to the Best Western. Needless to say, we will be back!

"Great Service at a Great Price!"

5
05/02/2016

I stay hear often when I have overnight immanence to conduct at work. The staff are always courteous, professional, and are willing to help me with any and every need. When you are in a pinch, this is the place to go to!

"Quiet and comfortable "

4
24/01/2016

Hotel is renovating, we barely noticed! Everything was clean, room was nice decorated, clean and most importantly for me quiet. Dinner in the attached restaurant was good and we appreciated not having to leave the premises in 20 degree weather

"Stay here"

4
11/01/2016

Friendly, dedicated staff, strive to make your stay as enjoyable as possible and great service. Easy access and Bennigan's restaurant is attached to the motel. Great place to get a good meal and don't have to brave the cold to dine elsewhere.

"Clean, quiet, GREAT customer service"

5
09/01/2016

We ran into bad weather (ice!) on I-35 returning home Friday night and lucky for us we were close to this BW right when it really got treacherous. Easy check in, staff very upbeat and helpful. Nice room, very quiet, pet friendly! Bennigans attached, but also available for room service (plus a 10% discount if you are staying at BW). Hot breakfast and the dining area feels like you are in a small town cafe. The coffee mugs are a nice touch. We'll be back with friends to check out the lake as well as the rest of the town.

"quietpls"

4
09/01/2016

Dairy-free blueberrry muffins were offered for breakfast-a rare treat! The rooms are very quiet. I have stayed here multiple times, and will continue using this as my go-to hotel when in the Clear Lake area.

"Good visit for price"

5
07/01/2016

We got a same day deal on Hotwire for this hotel on Christmas Day. We have a child who is just a little too large for a pack and play, so they provided us a roll away bed free of charge, which was VERY much appreciated. It was brought up immeadiately from when we checked in. The pool space is decent- the kids liked having plenty of room to swim. Breakfast in the morning was good, it was nice to have some hot options, like eggs and sausage, included in a free breakfast. In general the hotel looks a little worn but everything was clean and functional. Be warned the elevator has to be one of the smallest we've encountered. For what we paid- I think it was $65-ish before fees and taxes, it was money well spent. Would stay again.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Mankatomom: Thank you for taking the time to write a review on our hotel. We just redid the pool area with a fresh paint job and new floor so we are happy that you were able to enjoy that. We are in the process of a lot of updates just waiting on shipments to arrive. We will be working on updating guest rooms this fall. Sincerely, Lori Faught

"Shuttle to the Surf Ballroom - Priceless!"

5
02/01/2016

We were attending the New Year's Eve Celebration at the Surf and stayed at the Best Western as it had a restaurant attached and the price was reasonable. Had all the amenities we look for in a hotel - clean quiet rooms, check - coffee maker, check - refrigerator, check - free breakfast in the morning, check - free internet, check - and a surprise upon checking in- a shuttle to the Surf - PRICELESS! Also received excellent customer service and a discount at the attached restaurant. We were also pleased that we were not gouged on a price as it was New Year's eve. Spent under $100 for the night and was treated truly like a guest they were happy to have, much better than some $200/night places I have stayed.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Guest, We are happy that you enjoyed the shuttle service to the Surf Ballroom for the concert. We do these shuttles for every concert and sometimes have to rent a 15 passenger van to accommodate all the guest that are going to the concert. Our customer service we strive to be the very BEST! We want every guest to leave happy! Sincerely, Lori Faught

"Probably the best place to stay in Clear Lake, but thats not saying much"

4
26/12/2015

Had to stop here overnight due to weather. Staff was friendly. Bennigans is attached and a decent place for a dinner or lunch. Our room was a little run down. Don't get me wrong, everything worked fine. The bed wasn't the best nights rest I've had. Think $99 bed at your local mattress dealer. Since it was me & the wife we both didn't sleep great. Free breakfast was decent... If I had to go back to clear lake I might stay here again. I would've rated it a 3 given if this was in Minneapolis or Chicago, but for Clear Lake it's probably pretty nice.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Guest, Being so close to the interstate we get a lot of stranded motorist when the weather turns and roads are not safe to drive on. I am sorry you did not get a good nights rest we actually get all of our beds from Serta Manufacturing who has a factory here in Clear Lake. If you would like to call me I would be more than happy to go and check the mattress that was in your room and check the box frame as well. Thank you for your time and please fill free to call me. 641 357 5253 ext 485 Sincerely, Lori Faught

"The staff treated us as though we were part of the family!"

5
20/12/2015

Comfortable, clean, and quite hotel with a superior staff. The gals at the front desk could not do enough to help us - from giving my sister band-aids for the blisters on her palms from driving to recommending a restaurant for dinner. The professionalism, courtesy, friendliness and service in this hotel is superb! The location is convenient to the highway and there are several dining options close by.

"Motel Stay"

5
23/11/2015

Nice comfortable rooms & clean also has a nice café to which may dine in the evening. Excess to refrigerator, coffee for you convenience. Well designed. Was easy to check in and out of their facility. Employees were very nice and polite. I was called in my room to see if I was happy with every thing.

"Great place when travelling with dogs"

5
07/11/2015

The hotel has been nicely updated. The room we had opened up into an enclosed courtyard area that was very convenient for our dogs. The hotel is conveniently located within about 10 minutes of local attractions.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Kristen, Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us as we strive for with all guest. The courtyard is a nice feature for guest with pets or if you want to sit outside and read a book and enjoy the fresh air. We do have a lot of updating done and are continuing with more. We hope you are able to travel to our area again! Sincerely, Lori Faught General Manager

"Very satisfied with accommodations and employees."

5
22/10/2015

I enjoyed my stay and found the accommodations to be to my satisfaction. The service at both the hotel and restaurant were excellent. My stay was three nights while I visited relatives in the area. I would definitely decide to stay again if I'm back in the area sometime in the future.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Arlene, Thank you for taking the time to write a review! We appreciate your business and are very happy that you enjoyed your 3 night stay. We hope to see you again! Sincerely, Lori Faught

"Great place for an overnight business meeting"

5
21/10/2015

Great place for an overnight business meeting. Handy and delicious Bennigan's Restaurant, convenient and roomy meeting rooms with wonderful catered meals. Rooms are nice and had very comfortable beds.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Robyn, Thank you for taking the time to write a review! It is so nice to have Bennigan's connected to the hotel! We are happy you enjoyed your stay in our nice and comfortable beds! Look forward to your return! Sincerely, Lori Faught

"Great place to stay"

4
05/10/2015

The staff is more than willing to help any way they can. The food and drinks are excellent. Don't forget your swimming trunks for the hot tub. The motel is close to the highway but not noisy. I only wish it was closer to the lake.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Vincent, Thank you for writing a review! Our staff take pride in their work and want guest to feel like family! With the Interstate close by it is very convenient for the traveler but being on the lake would be awesome! We are about one mile away from the lake. Thanks again for taking the time to write a review. Sincerely, Lori Faught

"Great Staff & Service!"

5
28/09/2015

Nice clean hotel with very friendly staff and great service! Been coming for the past 5 years with my sisters, enjoy the ease of walking to the restaurant/lounge and then relaxing in a comfortable pool area. Complimentary breakfast was a nice variety of hot/cold entrees. Will come again!

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Kathi, We are so happy that we are able to continue to please you with our fine service of hospitality! Thank you for taking time to fill out a review and we look forward to your return next year! Sincerely, Lori Faught

"Clean and Comfortable"

4
18/09/2015

I drove a motorcoach carrying a college football team. We spent the night here before heading on for the game tomorrow. I found the accommodations clean and comfortable. The bed and pillows are just right for a good nights sleep. The staff is friendly and accommodating. Check in for 100+ players and coaches was quickly and efficiently done. Everything was ready when we arrived. I would gladly stay here again.

Lori F, General Manager at BEST WESTERN Holiday Lodge, responded to this review
Dear Lee, Thank you for driving the bus with 100 plus players on it! We enjoy having teams here and we have learned with experience how to be efficient on making things go smooth. We are happy you had a great nights sleep and enjoyed our staff! Hope to see you again! Sincerely, Lori Faught

"Nice place to stqy"

5
18/09/2015

From the front door, to the door of our room, the service of the people and the cleanliness of the hotel are 10 out of 10. Then we enjoyed the pool and the hot tub of which both were just the right temperatures.

"Great Place to Stay"

5
10/09/2015

Best Western was a great place to stay in Clear Lake. The beds were comfortable. Fridge, microwave and coffee maker in the room for convenience. The breakfast had such a nice variety for everyone. The pool was perfect for us to take the grandkids into. I would definitely stay here again. Our only problem was that there were no handicap accessible rooms available for our daughter. The place was full to capacity.