Best Western Hotel Logan Inn, Chapmanville

This is a great inn , we were treated great the staff was professional and courteous . The rooms were very clean , they had a great breakfast that was fresh and stayed replenished.the value was great the best prices in town.

The hotel was very clean and the customer service at the front desk was superb! We did have an issue with our first room assigned due the AC not cooling as it should but front desk was prompt in moving us to another room and it was perfect. The hotel does a free hot continental breakfast in the morning and there is a Huddle House on the property also. Rooms were very clean and beds very comfortable. This is where I stay every time I am in the area and never disappoints.

The hotel is right off the highway. Decent free breakfast. Rooms are good sized. Free high speed internet and cable. Indoor pool, but we didn't even check it out this time. It's starting to get run down again.

The staff at this hotel worked above and beyond to make our entire family (9 rooms worth) feel welcome and taken care of. I highly recommend this hotel to anyone traveling to the area. We invaded the hotel and they handled it so wonderfully. Their condolences at the loss of my Mom were sincere and that meant a lot to me.

Around the area not a lot of choice and this one is a very good choice. the clerk was nice and informative. When I got in my room it had all the amenities including coffee in the room plus and iron and board. They had a full breakfast. Access was good too.

This hotel is eat up with a mildew/mold/musty problem and their way of fixing it was to put dehumidifiers in the rooms/hallways and cover up with air fresheners. It smelled so bad we had to travel with the windows cracked and throw away our suitcase when we arrived home. Asked for extra pillows MULTIPLE times before finally getting them.

I always stay here when I'm in the area. Great breakfast, nice rooms, and an incomparable staff!. You will not find a better hotel around that treats you like family on each and every stay. They make check-in and check-out so easy and seamless.

The first room we were in, the faucet in the bathroom lifted off the sink when you tried to turn it on. The second room the toilet wasn't secure to the floor and the sheets and pillow cases has bright red blood smeared all over them. The shower had black curly hair on the walls and in the bathroom floor.Was afraid to even shower and the beds are hard

The hotel was clean and the interior was gorgeous. The staff was friendly and helpful. Even with the time I got there seeming to match up with another large group of individuals also checking in, the check in time wasn't the long at all. The bed was comfy.

The room smelled like mold and mildew. The pool is ice cold. Couldn't even get my 25$ gift card applied. Had to have it fixed twice. Couldn't give me the room i originally wanted. Didn't have nothing else available.

Booked this stay on line, and having never been in this part of the country, didn't know what to expect. But Best Western came through with flying colors. Staff was very friendly and did not mind answering questions about places to go as well as eating places. Every morning when we went out, they would ask how was everything and how was your rest. Staff cared for your comfort and for staying with Best Western

The beds are so hard I think concrete would have been more comfortable. This hotel has turned into a party palace. People literally running in the halls all hours of the night, and slamming doors. If you want to party and stay awake all night it's perfect for you.

The service we had at this location was excellent, from check-in to breakfast to check out. The staff was efficient, courteous and friendly. The room itself was very close to spotless, best we have seen in some time. All amenities were very appropriate and adequate for the location. If we had stayed for more than one night, we would have tried out the pool and maybe the exercise equipment, and gone to see more of the local history sights. What we liked best was the quiet environment and very adequate amenities. The only suggestion would be more information such as pamphletts, etc. about the surrounding area. We realize this could have been affected by Covid restrictions and may have indeed been available for asking, but we only stayed for one night. Great place. Would recommend to anyone.

The second floor has a terrible mold/mildew smell. It is in the hallway, but you can smell it in your room. Cannot be healthy. Room was clean, but they definitely have a problem. Could not smell on third floor, but could not move because there were no rooms available.

Nicely decorated and appointed hotel right in the middle of the Hatfield Mccoy trail system. Pool, fitness room, high speed internet and hot breakfast available. Close to shopping and many restaurants in the area.

The staff at this hotel is great they go the extra mile. I have never been to this hotel and I will say I was not disappointed. My wife and kids have been here before pre covid and they raved about it. I am very happy with this hotel

This hotel is very nice. Extremely clean, lobby, hallways, elevator and my room.The employees were really nice. The bed was comfortable and I loved the in-room coffee pot. That's important to people like me that really likes their morning coffee. Plenty of parking and the wi-fi was quick, It was a nice place to stay.

The rooms are clean and staff is friendly. We always stay at this BW when we go to the area. We don't stay anywhere else after one bad, no, horrible stay at a local inn. BW also has a great price compared to others

I was extremely satisfied with the staff and the friendliness. But maintenance has no idea what they are doing or just have no funding. New beds, heaters/AC, paint, carpet is needed. And an exterminator would be really beneficial as well. Housekeeping needs to be fired or retrained. There was one towel for my wife and myself but neither one of us would have even gotten in the shower.

First night in motel with the wife in several years. With COVID fears still running rampant, was concerned the room cleanliness might be disappointing. Was totally wrong. It was clean as a whistle! Staff was great! Truly enjoyed the stay.

This is probably the best hotel I stayed at by a long shot I work on the road and I am constantly in a hotel and I've seen all kinds of crazy things in a hotel I have been at this hotel for five weeks and this hotel feels the closest to home everyone is so friendly the people at the front desk are great and everybody is very helpful and polite

This was my first time staying at this establishment. It seriously couldn't have been better. My room was super clean and the service was impeccable. The GM was beyond helpful, courteous, and genuinely cared about my stay. She was a delight. I'll definitely stay here again when I'm in the area. I highly recommend this location.

I stayed there a couple of weeks ago and the room was spotless, comfortable as can be and the service was perfect. I got a chance to talk to the GM of this establishment and she was a ball of charm, she truly cared about my stay and made sure it was perfect. Highly recommend this location for any traveling purposes or if you just need a little bit of time away and need a room.

All staff I encountered was extremely helpful & friendly, it reminded me why I love calling WV my home. The cleanliness of this hotel was great, and I'm really picky so I was impressed! Really enjoyed my stay.

My stay at the BW in Chapmanville was great! The hotel was very very clean, beds were comfortable, and the customer service was out of this world!!! Will definitely be staying here again when I visit , can't wait to be back!

My experience at this location was excellent! The staff were extremely professional and helpful. Taylor the manager was extremely helpful and nice. I highly recommend this hotel and will be staying there for any future business trips.

Room had nice decor and was clean. Everything was in working order. Breakfast was bagged and fresh but could have used a little more variety although it was good for the current circumstances. The hotel has a pool but I'm pretty sure it was closed.

This was our second time staying at the BWLI. We had our 2 children ages 9 and 10. They loved the pool. The breakfasts were great! ALL of the staff we came in to contact with was friendly. Our room was clean and fresh every day we returned from riding the trails. Love the location and people who work here. My kids even left a note thanking our cleaning lady one day. When we returned to our room, they were thrilled to see she had taken the time out of her busy day to respond to them. Thank you Chris and all of the staff for the great service! We will come back here every time!

Fast friendly service, accomadating staff clean rooms nice decor great breakfast hot coffee 24 hours a day I can absolutely recommend staying at best western everyone I have stayed at has been clean with friendly staff

We have been staying here for several years when we come down to ride the trails. Staff is always very friendly and helpful. Hotel is always clean. Since they have remolded it has been a huge improvement. The only down fall to this location is all the CSX trucks that park in the front parking lot, they are all over the property down there, makes it very hard to park in the front lot with an ATV trailer at the end of the day. A lot of money on toy trailers so want to be able to keep it in sight.

Our stay was good but they seemed to be in the middle of updating and that was fine, it didn't bother us at all but they do need better parking. The lot is just gravel. No actual parking lot in the front of the building where everyone else was parked.

The women working the front desk and breakfast area were very friendly. The general manager Chris is clearly dedicated to providing an experience of excellent customer service. We look forward to our next visit and can't wait to bring our kids and let them swim in between 4-wheeling!

We were in town visiting family and chose to stay at the BWLI. The hotel staff was friendly and hospitable. We had all that we needed ans then some. Any request we had was met or exceeded. I truly cannot say enough good things about this hotel ans its staff.

Ample breakfast. Clean room. Clean property all around. Will definitely stay again. Asked for a receipt at checkout but was ignored. All the other staff was attentive and friendly. Pool was out of order, but GREAT overall experience!!!

Have stayed there a lot in the past. They are doing a remodel and it looks great! of course the staff has always been friendly! would recommend it to anyone who is going to be in the area. Have family nearby,but we like our privacy. Love that they are also redoing the pool.

Clean fresh and friendly, good breakfast, safe location. Would recommend this motel over others in the area. Staff very accommodating. Restaurant next door. Freshly renovated. Beds very comfortable. Always stay here

The hotel is clean and comfortable the staff at the desk are friendly and welcoming. The house keepers all were great and always helpful the pool is under construction along with another floor but I never noticed it and it didnt affect my stay

The staff was very friendly and eager to please. They helped us with finding places and things to do and eat. The rooms were very clean and the cleaning staff was very friendly. Would highly recommended this Hotel

The room is excellent so clean and the staff was so friendly , I would stay again and recommend others to stay there. The lobby is really nice. Close to downtown Logan. The Hudfle house next door is a good place to eat without leaving the area.

Even though there was remodeling going on it didn't bother us. Everything was excellent at this location and the price was right. The friendly staff went above and beyond their duties and made our stay great. Will stay there again when we are back in the area. From 1-10 my rating is a 10+.....being the greatest!

The staff was very nice and helpful. Parking was good. Rooms were clean. Beds were very comfortable. Only disappointment was that the indoor swimming pool was under maintenance:( Quiet at night. Convenient location.

We usually stay here when we are in the Logan WV area. First off, I gave a 4 star rating. In reality it probably is a little higher than that, say 4.6. They are renovating and the pool and exercise room were closed. We were here for a two night stay. Reservations were made online. When we arrived we were given our room and entering the room discovered it was a smoking unit. Since my wife has health issues we can't do a smoking room. Through an oversight, (Don't know if it was on my end or the hotel's end)the reservation showed we ordered a smoking room. After explaining our situation the desk clerk (I wish I would have noted her name) in a very helpful and friendly way, moved things around so we could have a non-smoking room. This was very much appreciated. The rest of the stay went very well. The entire staff was friendly and cordial, kudos to all. The room was very clean and everything worked as it should. The breakfast bar was very good. Both days it was well stocked , area was clean, and the quality of the items was very good. Selection of items was also very good. Although we have stayed here before, we were impressed with the pleasant-ness of this stay. We will stay here again and hopefully after the renovation is complete it will even be better.

Did not receive the room reserved and the manager lied about the availability. Cannot stand a liar!!! I would have been okay with the change considering they are going through renovations but when someone checks in after you and is given your room, that is not acceptable.

Very pleased to stay at this Best Western. Staff is quite personable from the maintenance staff to the front desk. Their breakfast was a tad disappointing with lukewarm/weak coffee and sub-standard offerings. Rooms are very fresh and location is ideal for Hatfield/McCoy offerings. Pool was temporarily closed but that was posted on their website in advance of our stay.

Although this was an acceptable place to stay with renovations in progress it is just an average hotel with portions that are outdated such as pool & fitness room. Quality of all renovations could be better, but overall it was a clean comfortable place to stay overnight.

Nice place to visit and easy to locate. Nice ambience with all required facilities. Well planned infrastructure. High speed wifi. Good service with good reception. I like the morning breakfast provided here. Swimming pool is fine enough for more than 20 people.

We stayed here for only 2 nights. Found it to be a pleasant motel, was clean, the staff was helpful. The rates were very affordable. The only thing was there was a lot of noise come from some of the other rooms. which did quiet down after 11;00, it was the weekend.

Margaret S, Manager at Best Western Logan Inn, responded to this review
Thank you for your nice comments about our Best Western Logan Inn. We appreciate your feedback regarding your stay. We were sorry to hear the disturbances you encountered with noise coming from some other rooms. Quiet time is usually after 10:00 pm. Sincerely Margaret S.

Have spent quiet a bit of time at the hotel and other than the remodeling of a few areas this place is has been a wonderful place to stay. The remodel does not get in the way of it being a great place to get some sleep seeing as they stop all noise at 5-6pm,and after its completed I think it will make it an even better place to stay when in the area. The staff really couldn't be any more pleasant or willing to handle any concerns that you may have. For the rate per room it may be one of the nicest places I've stayed per dollar. I would definitely choose this hotel again.

Margaret S, General Manager at Best Western Logan Inn, responded to this review
Thank you for taking the time to leave us a review regarding your stay with us. We appreciate your understanding and hope to be completed with the remodel in the very near future. Safe travels, and we hope to see you again.

My husband and I have stayed here numerous times while riding the Hatfield McCoy trails. We usually get a king room, and have had no issues with anything!! Up until now, we went with a friend, when we called to make our reservation we wanted a suite, they do not offer those, so we ordered a room with 2 queens, and they said ok. When we got there they only had rooms with double beds. Why they did not tell us this on the phone was inexcusable, they also did not tell us they were in the middle of remodeling. Which is no big deal (it's actually a good thing) but a little heads up would be nice! Turns out they only have king or full/double beds. Now we are stuck , Holiday Inn was full. We get to the room and fall into bed (we were a late check in about 1:00 am) We get in the room and Cobb webs are on the ceiling, we are to tired to say anything then. The next morning I head to the breakfast bar I'm in there for a hour and a half waiting for my guys to get up out of the bed, guests are coming and going and no one has come in to maintain the food, or tables, garbage, nothing. We leave for the day about 7:45 am to 7:00 pm. We get to our room and the beds are NOT made, we can only tell she was in there as we did get fresh towels. So we tell the manager and he hopped on the phone and advised housekeeping right then and there. We go back to the room turn on the tv and there was no sound, we again go to the manager, he said there's not much I can do about that?? What the heck maybe we can switch Tv's or call maintenance or something, but no offers from management, so we go back to the room and start fiddling, if you unhook a wire from the cable box and plug it back in then you would have sound, but you would have to do this every time you changed the channel. I am a light sleeper and frequently wake up about 3:00 am usually I can go to the lobby and watch tv or read a book. Not this time, they didn't even have a sofa to sit on. I go to the breakfast bar once they are open, again guests come and go with no one maintaining it, finally someone comes in, about 45 minutes later and fills everything up. We leave for the day get back from a nice day of riding, shower, fall into bed. In the middle of the night I kept thinking something was crawling on me? The next morning I look under the covers and there is flys some dead some alive, and there was some kind of smoots (yuckyness ) all over the bottom of the bed. Gross this was really bad, because the beds were sooo small my husband turned around and put his head at that end, so we were sleeping head to toe, ( we are average size people, but when your used to sleeping in a king, a full bed is extremely tiny). The floor by the bathtub looked like it had not been cleaned in years, a build up of hair and dirt. Gross. All and all this experience was terrible!! We are in the Best Western rewards program and they usually give us the triple A discount. Not this time, they did not even offer us a discount period, for all the bad things that happened this time. (Why join the awards program? If you don't get any rewards?) we stay at Best Western maybe 6-8 times a year. We will definitely be rethinking where we stay in the future. Holiday Inn is a bit more expensive, but they are clean, and have a hot breakfast bar that is maintained!! Bottom line is just because you are remodeling, that is no excuse, for poor housekeeping, and maintenance, to your paying guests, that are getting no perks or discounts.

Randy K, General Manager at Best Western Logan Inn, responded to this review
I want to sincerely apologize for your experience while staying with us. I am the manager and can assure you we never had these conversations, so I will be addressing my staff to see who you may have spoken with. If you have the time, I would like to speak with you regarding your issues. I do wish you would have spoke with me when you were here so I could have taken care of this immediately, however I can assure you I have already addressed both my Housekeeping and Maintenance Departments. Thank you for your time, and thank you for bringing this to my attention so I am able to address and correct them. We do hope to see you again and wish you safe travels!

Stopped for a night when attending a family funeral. Rooms were clean and the place was very quiet. Lobby/breakfast area was under renovation but breakfast served was simple but adequate. Right off route 119 so convenient for travel to logan or charleston.

Randy K, General Manager at Best Western Logan Inn, responded to this review
Thank you for taking the time to review our property, and for your understanding regarding our renovation. We do hope to see you again and wish you safe travels!

Food was very bad fruit was bad coffee warm not hot because water was not hot exercise equipment broken ice machine removed from floor hotel under renovation the staff was very nice wash cloth and towels dingy

Randy K, General Manager at Best Western Logan Inn, responded to this review
I want to apologize for your experience. We are undergoing lobby renovations, and I can assure you your concerns are not going unheard. I have addressed your issues with my Maintenance and Housekeeping Departments. We do hope you will allow us another opportunity to serve you. Safe travels.

All was good but there was some renovating in the lobby/Breakfast area not a problem they set up another room as a temporary breakfast area so all was good because there was no inconvenience, so if you are looking for a nice hotel in this area I would recommend it is a decent facility

Randy K, General Manager at Best Western Logan Inn, responded to this review
I would like to thank you for not only your kind remarks, but also for your understanding regarding our renovations. We are very anxious to get all this completed and show off our new look. Hopefully, upon your next visit with us, you will be pleasantly surprised. We do hope to see you again and wish you safe travels!

Great little hotel tucked away in the mountains of Chapmanville, WV. Huddle House next door and awesome Giovanni's pizza right up the road. The staff is great. The rooms are comfy. The lobby / breakfast area is undergoing a complete renovation so be prepared to eat in a converted guest room.

Randy K, General Manager at Best Western Logan Inn, responded to this review
Thank you for your review! We can't wait to get our lobby and common areas finished! Hope to see you again soon. Safe travels!!!

The hotel is undergoing some renovations and the lobby and breakfast area are compromised. The real issue is with breakfast. It is located in a small room down the hall. The offering is an abbreviated cold display of breads, etc and standard cereals. There was no milk, no fruit and there was no milk for cereal. The coffee thermos had only 2 cups. Apparently the breakfast attendant was not available and the desk staff was trying to cope. She did not know where the milk was and promised to make more coffee, soon. We left without breakfast.

Randy K, General Manager at Best Western Logan Inn, responded to this review
I want to sincerely apologize for your experience with our breakfast. I have not yet had a chance to speak with my staff to find out why we dropped the ball with breakfast, why we have staff that are unaware where items are located, etc., but I can assure you I will be taking care of this today to make sure it doesn't repeat itself in the future. We know you have choices as to where to stay when in our area, and we are honored you chose us. We do hope to see you again, and wish you safe travels!

Everything was what you would expect. Clean room, good service. I erred and booked the wrong week on a prepaid reservation, but the gentleman at the front desk worked it out for me and switched my reservation.

Randy K, General Manager at Best Western Logan Inn, responded to this review
Thank you for taking the time to review us on tripadvisor!! This is a GREAT tool for us to use to know how our guests feel about our hotel, and our stay. I am glad we were able to help you with your reservation. Thank you for choosing Best Western, and we wish you safe travels!

We have stayed there twice now when we have gone down to ride the trails. Most recent stay was this weekend. First let's me say as far as hospitality of the front desk staff and housekeeping you couldn't ask for better people. They are great!!! I would give them both 5 stars. They also are great in recommending places to eat around the area. Now... the not so good stuff... management needs to break open their wallets and spend some money on this place. Both times we have stayed there the AC leaked all over the carpet and had been for some time. At first we thought it was just the room we stayed in the first time we were there. Nope... happened again this past weekend. Carpets smell of mildew ! Luggage smelled of mildew when we left. Don't dare put down clothes on the floor they will be soaking wet! Sofa bed mattresses are beyond of needing replaced. Front desk personnel tell me they are getting ready to paint, etc at the end of this month... I can only hope they spend the extra on getting the AC repaired and the carpet replaced. Otherwise you are going to continue to have mold issues . Again staff super helpful and friendly. Rooms are just a little to be desired .

Randy K, General Manager at Best Western Logan Inn, responded to this review
Thank you for your kind remarks regarding our staff. As for your experience with our room, I would like to apologize and let you know we are in the process of a major renovation in our lobby and common areas, as well as our rooms. I can assure you your comments have not fallen on deaf ears and we always appreciate getting the guest's point of view so we can fix things. We thank you for staying with us the past two visits, and hope you will come and see us again and check out our changes. Safe travels!

Love the comfort and cleanliness of this hotel! The staff is friendly and helpful. The continental breakfast and area is very nice, clean, and inviting. I have booked this hotel for years, and it is my "go to" location when traveling to this area!

Randy K, General Manager at Best Western Logan Inn, responded to this review
Thank you so much for your kind words!! We strive to be the BEST hotel in our area, making sure we take care of "Every Guest, Every Time"! We look forward to seeing you again!! Safe travels!

My luggage reeks like a wet nasty basement from staying in this hotel. The carpets are nasty - the walls are beat to pieces - the hotel looks like its 50 years old and it's probably only 20 - a/c was weak and ineffective - the tv signal went out early evening and wouldn't come back on and that is the only thing to do in the middle of nowhere - really really poor make reservations early at another hotel avoid this stink hole - it was fine years ago but not now.

rkveton, General Manager at Best Western Logan Inn, responded to this review
I want to apologize for your experience while at our hotel. I am not sure why it seems everything went wrong for you on this visit. As I explained in a previous email, this is not the kind of reviews we are use to. I have notified both my Maintenance Engineer and Executive Housekeeper to research this to see what the issues might have been caused from so we can correct them. Again, I do wish you would have notified me prior to leaving our property so we could have taken care of this for you. I do hope you will allow us another opportunity to prove your experience was not a normal one. We thank you for your loyalty to our brand and wish you safe travels!

last year, 2016 I had a bad experience, with housekeeping, my last 2 nights my room was not cleaned, I wrote a bad review for this visit. The manager replied to my comments that he would check up to see what happened, and he did. This year I could not have had a better experience, my room was cleaned daily, all my requests were taken care of promptly. I will stay here for many years to come. the one lady in housekeeping that did my room, "Retha", did an excellent job, many thanks to her for her hard work and for being so pleasant

rkveton, General Manager at Best Western Logan Inn, responded to this review
Thank you SO MUCH for your review. I am very happy we were able to prove to you your previous visit was not a normal one. I will pass on your compliment to Retha! Thank you again for giving us another opportunity and we look forward to seeing you again! Safe travels!

it would honestly be worth driving an hour out of your way to experiance this nice hotel it is so nice and clean the staff is awesome. the breakfast bar is so very nice too. and the place next to the hotel has awesome food

rkveton, General Manager at Best Western Logan Inn, responded to this review
Thank you for your very kind review. It is our vision to "Lead the Industry in Superior Customer Care", taking care of "Every Guest, Every Time" and your review let's us know it is not going unnoticed. We know you have choices when in our area, and we truly appreciate you choosing us!! We do hope to see you again and wish you safe travels!

From the front desk staff to the large, clean, and well appointed rooms, quality room and bedding furnishings, including convenient electrical and other necessities such as WIFI and TV, I was very pleasantly impressed. From now on, I will bring all my four wheeling guests, and conduct my personal business from this awesome location. Thank you for an enjoyable stay - I really needed it.

rkveton, General Manager at Best Western Logan Inn, responded to this review
Thank you for taking the time to review our property, and for the AWESOME comments. Our vision is to "Lead the Industry in Superior Customer Care", making sure we take care of "Every Guest, Every Time"! Your review lets us know our hard work and dedication is not going unnoticed! Thank you again and we hope to see you in the future. Safe travels!

Excellent staff! Super friendly! Very clean rooms! I would recommend this hotel to anyone! The diner next door is good too! Right off the highway and easily accessible, nice pool and back patio, and comfortable beds!

rkveton, General Manager at Best Western Logan Inn, responded to this review
Thank you for your kind remarks. What a GREAT review!!!! I have posted this for all our TEAM to see!! Thank you again and safe travels!!

As a frequent traveler and TripAdvisor reviewer, I try to be as honest and objective as I can. Issued six sets of room keys due to malfunctioning lock on our door until given a general access housekeeper key is not a good sign.

rkveton, General Manager at Best Western Logan Inn, responded to this review
I want to sincerely apologize for your experience. As I stated in our other correspondence, I was not made aware of this incident until I received your email. I can assure you this is not a normal experience, and nor will I tolerate it. I have already met with my Maintenance and Front Desk staff to determine how and why we dropped the ball. I can assure you this will never happen again. We do ask that you reconsider, and give us the opportunity to prove this to you. Thank you and safe travels!

Family funeral was very impressed with the hotel. Accommodation were great. The price was excellent for the area. Would recommend to family and friend. My family and friends will definitely be staying at this location again.

rkveton, General Manager at Best Western Logan Inn, responded to this review
Thank you very much for your kind review. Although I am sorry for the reason for your stay, I am very happy our hotel, and our team were able to make it a pleasant stay. We do hope to see you again under better circumstances. Thank you again and safe travels!

Very friendly check in. Mrs. Debbie, paid attention to all details of my reservation.(Diamond Member). Tips the Trails,food etc.. Thanks Debbie again. Room was large and very clean. Quiet hotel and rooms, Everything worked. Perfect Wifi Bathroom very clean. Very good breakfast. Great location, safe and very pleasant place. When I'm in the area, I'll definitely stay again.

rkveton, General Manager at Best Western Logan Inn, responded to this review
What an AWESOME review!!! Thank you so much for taking the time to leave us your feedback. I will be sure to pass this on to Debbie, as well as all of our team. We do hope to see you again, and wish you safe travels!!

We stayed here for a softball tournament. Most of the rooms were nice and clean. Mine was clean but had a smell that burned your nose and eyes when you walked in. I complained so they sprayed something in the room which made it worse. The next morning I complained at the front desk because my eyes and throats were on fire and all she could say was well we will check into it. Your room is right above the pool and we sometimes have problems with those rooms.

rkveton, General Manager at Best Western Logan Inn, responded to this review
I want to first thank you for taking the time to review our property. This is a GREAT tool in letting us know where we are doing a great job, and where we need to improve. I would also like to sincerely apologize for your experience and assure you I have already spoken to my Maintenance and Housekeeping Supervisor's as well as my Front Desk Staff in making sure this issue is resolved. We do appreciate you staying with us and do hope to see you again. Safe travels! Hope you did well in the tournament!

I came for personal reasons that didn't work out. This was 3rd time have stayed at this hotel and it was very pleasant stay. Amber was really nice at reservation and check-out, room was nice, bed was huge.

rkveton, General Manager at Best Western Logan Inn, responded to this review
Thank you for your comments! I am happy we were able to provide Superior Customer Care. I will pass your compliments on to Amber as well! We thank you for staying with us and wish you safe travels!

Clean.your rooms...you all need to make sure that when you make a bed it.Is.Clean also when you clean a room change your beds even if it's just the sheets !!! Some.people that work here are very rude mainly just the younger girl that works there I think.her name is Shay she wasn't here this time thank you God ! But over all the room was good

rkveton, General Manager at Best Western Logan Inn, responded to this review
I would like to apologize for your experience while at our hotel. I have addressed your concern with our Executive Housekeeper to find out what exactly happened. I do hope you allow us the opportunity to prove to you your stay was not a normal one. We do thank you for choosing us and wish you safe travels!

Good hotel. Clean and the staff are great. Breakfast...well I hope you like waffles. There's nowhere really close to eat besides the huddle house.....I'm personally not a fan of it. The hotel is easy to access off 119.

rkveton, General Manager at Best Western Logan Inn, responded to this review
I want to personally thank you for taking the time to leave feedback for our property. Tripadvisor is a GREAT tool for us to learn how we are doing, and allowing us the opportunity to get better based on the feedback of our guests. We do hope to see you again when and if your travels bring you back to our area. Safe travels!

Room on 3rd fl. Bugs in room, musty basement smell, toilet didn't work, bathroom door frame looked like someone tried to breakout of there. Asked for dif room, girl at desk said there were none, yet we overheard her say on the phone to another customer that they did have one but it had to be booked for 2nights, which is how long we were staying. Cheif logan lodge is much nicer, cleaner when we visited family there. Very disappointed.

rkveton, General Manager at Best Western Logan Inn, responded to this review
I have to admit I am very surprised over your review of our property. I can assure you I will be meeting with all parties involved here to see why, and how we dropped the ball so drastically. As you can see from our previous reviews, your visit was not what we strive to provide to our guests. I sincerely apologize for your experience and can promise you I will be taking all measures to correct them. We do hope you will allow us another opportunity to change your mind. Safe travels!

Nothing bad to report about this hotel. Large, clean room. Very friendly staff who could have not been more accommodating. Met all my exceptions. I asked for a room away from the highway. They gave me top floor, end room on back of building. Perfect. Although Huddle House is next to property, it would be nice if they offered a hot breakfast.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Thank you for your kind words and taking the time to review our hotel. We love hearing feedback from our guests, and Tripadvisor serves as a GREAT tool for the traveling public to get an honest opinion from an actual guest. We do hope to see you again when your travels bring you to our area. Safe travels and thanks again!

Very Nice Motel, Slept Good and Rested up for the long trip back. Pool temperature was Great within Range 82° - 86° Excellent indoor pool temperature. Huddle House was beside it got 10? off of bill. If you showed your keycard from.Best Western .

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
That you for taking the time to review our hotel, and for the very kind words. We do hope to see you again when your travels bring you through our area. Safe travels!

Hotel was clean, quiet and located near my point of destination. It was a little pricey but we plan to visit here again. Breakfast area was clean and spacious. Rooms were very quiet being located near interstate

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Thank you for taking the time to review our hotel. We know you have choices as to where to stay, and we truly appreciate you giving us the opportunity to serve you. We do hope to see you again and wish you safe travels!

This location looks to be fairly new or recently upgraded. Staff was very friendly and helpful. I felt the rates were just a little high for the location. The room was spacious and clead. Breakfast choices were lacking; however, there is a Huddle House across the parking lot that gives a discount for guests. If I am back in the area, I would probably stay there again.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
I want to personally thank you for taking the time to review our hotel. We are in the process of upgrading and improving our property, and it is great when our guests can tell. It is our Vision, as is the Vision of Best Western, to Lead the Industry in Superior Customer Care, so we always love to see comments regarding our staff. We do hope to see you again, when and is your travels bring you back to our area. Safe travels!!

Group motorcycle trip. Excellence support from the staff. They allowed parking of some of the bikes near the canopy and offered hose access for bike washing if needed. The rooms were modern and clean. The Wifi was included and fast. Great roads and scenery.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
We enjoyed having you and appreciate you staying with us. Thank you for your review of our hotel. I wish you would have had the chance to visit the Hatfield McCoy Moonshine distillery. Chad is a HUGE Harley guy, and a great host. Next time you come, we will have to make sure ya'll make it up there. Safe travels and thanks again. Hope to see you again when your travels bring you through our area.

We arrived in the evening to find out I booked the wrong night. Debbie was super nice. Got my reservation changed. We got the last room left in the hotel. The room was perfect and reasonable for our overnight stay. Bed was very comfortable.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Thank you for your kind remarks, and for taking the time to review our hotel. I have passed your comments on to Debbie as well as the rest of our team. It is our Vision as Best Western to "Lead the Industry in Superior Customer Care", and your comment let's us know we are fulfilling our Vision. Thank you for your review and we hope to see you again if and when your travels bring you through our area. Safe travels!

Reasonable prices, friendly staff, fast and free WiFi, and warm, clean swimming pool. The in-room fridge and microwave were clean and worked well. You have to go 8-9 miles down the road to get to any restaurants or stores, but it wasn't a big deal.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Thank you for taking the time to review our hotel. We always enjoy reading feedback from our guests as it allows us opportunities to become even better. I want to apologize for our front desk not letting you know of the shopping and restaurants located in downtown Chapmanville. We do thank you for choosing us while in our area, and hope to see you again. Safe travels!

I have stayed in this hotel for at least 5 years in a row, and previous years have been extremely satisfied, however, this year was very bad, I only had good housekeeping on my first day there, the other 4 were very, very bad, 2 days I had no housekeeping, no towels, bed was not made, condiments were not replaced, room was not touched. This is my last stay at the Chapmanville Best Western, I will not give them an opportunity at any of my future .visits to the Logan WVA area

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Let me start by saying I am very sorry that your stay with us was not a pleasant one. I am unsure of why you had the experience you did. I can promise you I have gone back and looked who cleaned your room, and addressed both my Executive Housekeeper and the housekeeper. I can assure you this is not, as you already know from the 5 previous years you have stayed with us, a common occurrence at our hotel, and it will not be tolerated and has been taken care of. We take great pride in our hotel and I will not accept bad service. We do hope you will allow us the opportunity to prove to you it was a flike. Safe travels!

If you want to be treated like family, this is the place for you! Staff is extremely friendly and accomodating. Pool is large, heated, and very clean. Rooms are clean and beds are comfortable. Nice free breakfast and free wi-fi. This is a great value for your money.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Thank you for your kind remarks and review! I tell my team members all the time "anyone can sell a room, we need to give an experience". Saying that we "treat you like family" lets me know that we are doing what we need to do! Thank you again and safe travels! We hope to see you again soon!

We spent 5 nights in Chapmanville at the Best Western. Wonderful staff with a typical but nice and clean breakfast with waffles and an oatmeal bar. Very quiet and peaceful with very comfortable beds. Our room was on the highway side but never were disturbed by traffic. Indoor pool was open as the deck was being renovated.A very nice hotel for a get away to a beautiful part of the country.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
We appreciate your kind remarks regarding your stay at our hotel. We take GREAT Pride in being the BEST place to stay when in Logan County or surrounding area. It always puts a smile on our face to know our hard work and dedication is not going unnoticed. We hope to see you again if your travels bring you back to our area. Safe travels!

The service was top notch from the time we walked in until we checked out. They were friendly and very helpful. Told us about things to see send do while we were in town. The rooms were great and clean. I think the thing I liked best about the stay was how helpful and friendly they were.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
WOW!!! Thank you very much for your kind words regarding our staff. It is the mission of Best Western Logan Inn, as is for the entire brand, to Lead the Industry in Superior Customer Care! Reading reviews such as yours let's us know we are meeting this goal! We do hope to see you again when and if your journeys bring you back through our area. Thanks again and wishing you Safe Travels!!

Not the only choice if visiting Chapmanville, but the only one you'd want to stay at. Breakfast was greatly improved over my previous visit. Internet access is still an issue. This facility is heavily used by Utility workers and trail riders.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Thank you for your kind remarks! I am glad you were happy with the improvements we have made with our breakfast. We will continue to improve this area in hopes to make it one of our highest scores. We appreciate you taking the time to leave us your comments, as it allows us to know the areas in which we need to improve. Thank you again for your time and we wish you safe travels! Hope to see you again soon!

Overall this was a good experience. Our king size bed non smoker room was clean, had a nice size modern flat-screen TV, with good channel selection. I was surprised to have a fridge & microwave, that was nice. We needed a rollaway bed since our 18 year old son was with us, and they accomodated us with no problem. They have a nice INDOOR pool, heated, that my son and I took advantage of. They also have a nice little workout room to stay in shape. The bed was comfortable & appeared clean. My main complaint was upon arrival, their was no one at desk. I'd guess it took 5 minutes to get help. I even called the hotel from my cell phone, it rang and rang & went to voicemail. Then a young lady came around from down the hall. I would stay here again with no second thought.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
I first want to say THANK YOU for your very kind remarks. I would follow this up by apologizing for you having to wait on a front desk agent to welcome you to our hotel. I am not justifying her actions, but the only reason I could think of this happening is if she was helping another guest. We do hope to see you again and wish you safe travels!!!

For the age and price of the hotel I expected much more than I received Damp basement smell Lumpy beds Run down Riffraff in the lobby at all times Internet kicks you off after a couple of hours and you have to sign in repeatedly Pet hair all over the blankets Summer blankets instead of winter Stinky nasty stagnant smelling pool with clusters of matted hair floating in water Water faucet pours around the lever when you turn it on Low water pressure and limited hot water The only good thing about this hotel is the fact that we had cell service.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
I do want to apologize for your experience at our hotel. I have to admit your review caught me somewhat off guard. I would appreciate you contacting me personally as I have no record of any such experience. I would like to correct this issue and assure you we take GREAT PRIDE in our guests and the experience they have with us.

This hotel needs a complete make over my room was very musty and the furniture was not safe to set on it should have been removed years ago. I would not recommend this hotel as a place to stay if you are in the mind set of nice hotels.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Thank you for taking the time to leave us a review. I want to apologize that we were not all that you expected. We are in the process of renovating much of our hotel and hope you will allow us another opportunity in the future to show you we do take pride in our hotel and the service we give. We know there are other hotels in our area, and we appreciate you choosing us.

There are not a lot of choices when staying in Chapmanville; we have made this hotel our mainstay since it opened. The facility is starting to show its age and the maintenance is rather crude, such as drywall separating at the seams, joint tape lifting in corners and just painted over. The pool area was unbearable, even with doors to outside open and use of hugh floor fan, it still felt like a sauna. I didn't care for the breakfast the last time I was here and it wasn't any better this time. I think I'll consider staying a little out of town the next time I visit.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
I want to first thank you for making us your hotel of choice when in our area. I also want to let you know we are in the process of doing some major renovating with our hotel. We just recently completed the exterior painting, which looks pretty awesome, and have started inside now. I do apologize for your experience with our pool. Our compressor went out and our only options were to close the pool completely, or use the fan to keep the air circulating in the room. It has been fixed and is back to feeling wonderful. We do hope you will allow us the opportunity to continue to be your "mainstay" when in Chapmanville and look forward to seeing you again. Safe travels!

as always we enjoyed our stay at Best western the room was very clean the pool area was neat and tidy water was nice and warm always in joy the indoor pool at this best western nothing get you going like a nice swim in the morning and having a indoor facility takes any weather out of the equation

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
We really appreciate you taking the time to leave a review for our hotel. It is always a GREAT pat on the back when our guests say "always enjoy", as it lets everyone know this wasn't your first time staying with us. And even more importantly, that you will return. Our indoor pool has always been a huge hit with our guests, and I love how you said the "indoor takes the weather out of the equation". Just to let you know, I will be using that line!! Thanks for your time and your patronage.

Went on a history motorcycle tour of WV and KY to check out some cool Hatfield & McCoy sites and learn a little history about them and the sites very nice love the area loved riding down Rt 119. Stayed at this Best Western in Chapmanvile. Very nice place room was clean staff was very friendly had a very nice stay. Breakfeast bar was very good. I would stay here again.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
Thank you for your kind remarks! There is a lot of history in our area that most people are not aware of. The History Channel did a documentary a couple years back, showcasing the Hatfield and McCoy Feud, which turned out to be a HUGE success. If your travels bring you back to our area, we hope you will choose us again. Safe travels!!!

I booked this hotel because it literally was the closet hotel to a wedding that my daughter was a bridesmaid in and I was just going along so she wouldn't have to travel 6 and 1/2 hours one way by herself. I booked the hotel online and booked it for a Friday and a Saturday night. I wasn't sure what to except, but I figured it was just for 2 nights. The clerk at check in was friendly and I did receive the room I had requested away from the elevator on an upper floor. The room also had a microwave and refrigerator combination that I wasn't sure it would have when I booked it. That made me very happy as it's nice to have some cold drinks in your own room. After I had dropped my daughter off at the rehearsal dinner, I returned to the hotel to relax and turned on the TV. Unfortunately the TV was stuck in the analog mode and would only go on a few channels. I went to the front desk and the hotel handyman happened to be nearby and he came back to the room and fixed it right away. I forget what his name was, but he was very pleasant. The hotel was quiet and clean and all the staff that I encountered, including the housekeeping staff, were friendly. The breakfast was your standard free breakfast with cereal, yogurt, bagels, juices and milk. Nothing fabulous, but enough for a quick bite. The rates very also reasonable.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
What a GREAT review!!! Thank you for taking the time to let us know how we are doing. We strive ourselves in delivering Superior Customer Service, and after reading your comments, I am glad to see our hard work and dedication is not going unnoticed. I am very proud of our team and will be passing this on to all of them. Thank you again for staying with us. We hope to see you again. Safe travels!

I usually stay in Logan but all rooms were booked so I ended up staying in Chapmanville. The hotel was clean, comfortable and affordable. Employees were helpful and friendly. Unfortunately I was stuck in a smoking room because all non-smoking rooms were booked. The room definitely had an odor but other than that was fine. Breakfast was disappointing compared to other places I've stayed. Very limited options. Luckily Huddle House Restaurant is very close by so we chose to eat there every morning. The indoor pool looked clean although we did not use it. Overall, a decent place to stay.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
I first want to thank you for your review, and for the very nice remarks regarding our hotel. I am happy to announce we are looking at some new breakfast options to help promote and improve our breakfast area. I do apologize that we were unable to accommodate you with a non-smoking room, and hope to convert our whole hotel to non-smoking in the near future, so fingers crossed, you wont have to deal with that issue when you return. Thanks again for your review and we look forward to serving you again! Safe travels!

Usually my wife has to completely clean a hotel room before unpacking but she was very pleased that everything was so clean. We were a little disappointed in the breakfast. Three mornings of waffles, hard boiled eggs, bagels, etc. kind of got old. All the employees that assisted us were very pleasant and helpful. The pool, although we didn't use, looked clean and inviting. We would not hesitate to stay here again.

rkveton, General Manager at BEST WESTERN Logan Inn, responded to this review
I want to thank you for taking the time to leave us a review regarding your stay with us. It is always a pleasure to read the comments of our guests, especially when they are good ones. We are currently in the middle of renovations, and breakfast is on the list. We are very limited to what we can offer due to local laws, but have several new options on the way. We look forward to seeing you again! Safe travels!