Best Western Plus Chalmette Hotel,  Chalmette

With a supermarket and some shop/restaurants/bar in the close vicinity it is a worthy place to stay some nights when in the neighborhood. The hotel offers an okay breakfast, clean rooms and is at a quiet part of town with limited noise. The rooms are spacious (especially for an European) and the showers good. It's is okay value for money.

« Liz H, General Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for choosing the Best Western Plus in Chalmette for your recent visit to New Orleans. We are happy to hear you enjoyed your stay and we hope to have you back the next time you visit New Orleans.

Our stay was very good with you. The bed was very comfortable, the temperature was just fine, bathroom was clean and very well stocked, and the front desk clerk was very friendly. We really enjoyed your hotel and the town of Chalmette.

« Liz H, General Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for choosing the Best Western Plus in Chalmette. We are pleased to hear you enjoyed your stay and our clean hotel. We hope you will come visit us again the next time you are in the area.

I love this hotel so much I stayed 60 days and nights. Maybe the greatest staff on planet earth just maybe. The front desk great, maintenance great, house keeping great, management great, breakfast staff great, I live in Houston but I must admit very nice hotel in Charlmette

« Liz H, General Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for being such an Amazing guest of ours! We loved having you and your company stay with us. We hope to see you again in the future. Please do not hesitate to call me the next time you have to travel this way!

I booked a room for Mardi Gras for 2/10/18-2/12/18. I booked the room in 7/17 for $143 per night. A month before my arrival date I get an email from Katie saying my reservation was cancelled. These people sent an unauthorized charge through on my card and when it did not go through, they cancelled my room. Mind you before this happened, they did not have any rooms available. Afterwards rooms magically appeared at a rate of $226 per night. I will never in my life stay at another Best Western anywhere. The last day I had to cancel before being charged a one night penalty was 2/8/18. I am not asking for a comp or anything free nor an apology. All I know is I love to travel and do not at all like the way I was done. If this is how this brand handles their business and customers, I forever pass. I would like the say I previously stayed at The Best Western Plus on North Rampert in The French Quarter and did not have any problems. I even gave that hotel a good review.

« Katie B, other at Best Western Plus Chalmette Hotel, responded to this review »
I am sorry that your reservation was cancelled due to an invalid credit card. This was not a charge, it was an authorization for one night room and tax and your card did not go through. Hotels do have the right to authorize credit cards before arrival, this is stated on all websites in the fine print. Before we cancelled the reservation, we called the phone number that you provided and left a message for you to call the hotel to save your reservation with a new card. You failed to call the hotel back so we had no choice but to cancel the reservation due to an invalid credit card. Yours in Hospitality, Liz Hymel General Manager Best Western Plus Chalmette

Clean, friendly, no issues, will stay again. Quick access to French Quarter and a lot less expensive. Much nicer than the Marina Inn right down the street and way safer and nicer than the NO East motels.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to give us your feedback. We are very happy you enjoyed your stay with us and was able to visit New Orleans. We hope to see you again for your next trip to the New Orleans Area. Yours in Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Its the area of New Orleans where all my friends and relatives live; which is convenient. Only 10 minutes from the French Quarter and you can get a cab to and from there. Everyone who works for Best Western Plus, that we came in contact with, were very friendly and helpful. We will definitely be back.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to give us your feedback on your most recent stay. We are very happy to hear you enjoyed your stay and that you will be back. We will definitely pass the message on to our staff of the wonderful job they are doing. We look forward to seeing you for your next trip to the New Orleans area. Yours in Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Very nice hotel and great staff. Little hard to get Uber and lyft out there but it was doable and the beds are too hard for my liking. Breakfast was great. Very clean and new. Lots of places close to eat and shop. Considered The Parish area

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to give us your feedback on your recent stay. We are very happy to hear you enjoyed your stay and the breakfast that we provided. We hope that we will get to see you again for your next trip to the New Orleans area. Yours in Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

The Best Western Hotel in Chalmette LA is excellent! Great staff very clean both inside and out. The staff was very helpful in pointing out where all the good local restaurants were located. Great place to stay.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to give us your feedback. We are very happy to hear you had a wonderful stay and was pleased with the staff's knowledge of the area. We hope to see you again for your next trip to the New Orleans area. Yours in Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

This hotel was very clean and the staff was great, went out of their way to help us out with finding things to do around the area. The area where the hotel was located felt very safe and we had no problems checking in or out.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to give us your feedback. We are very happy to hear you had a great stay and the staff helped you find things to do in the area. We hope to see you again for your next trip to the New Orleans area. Yours in Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

I only stay one night but the staff was very nice and the room I stayed in was clean and comfortable. Plus you are walking distance to a grocery store and has plenty of places to eat near the hotel...

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Vauled Guest, Thank you for taking the time to give us your feedback. We are very happy to hear you enjoyed your stay and that the staff treated you well. We hope to see you back for your next visit to the New Orleans Area. Yours In Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

AJ & Shena were both helpful to get me checked in and get me where I needed to go. I highly recommend this hotel if you're in the Chalmette area. It was clean and very welcoming. All was done in a timely manner.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to give us your feedback. We are very happy to hear you enjoyed your stay and that our staff was able to help you out. We hope to see you back again for your next trip to the New Orleans area. Yours In Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

A very pleasant stay. The staff were very friendly, helpful and courteous! The Continental breakfast was great! So many choices to pick from!! The room was very clean and towels, bathroom accessories supplied daily. We will definitely stay here when we come back to Chalmette, LA.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to give us your feedback. We are very happy to hear you were pleased with your stay, the staff, the room, and the breakfast. We hope to see you again for your next trip to the New Orleans area. Yours in Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

We had such a nice stay for four nights here. The rooms were large, clean, and very comfortable. The staff was friendly and made it easy to check in. The breakfast was awesome! They had a large variety of breakfast items and lots of fixins. A very easy drive to the French quarter. It was nice to visit the Bourbon St. but also nice to get away and have a quite stay here. If I happen to come back to Louisiana I would stay here again or at least try to find another best western plus!

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking your time to complete an online review about your experience. We appreciate your feedback and are very happy to hear you enjoyed your stay with us. The breakfast attendant will be very happy to hear you enjoyed everything she made. We hope to see you again for your next trip to the New Orleans area. Yours in Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

We stayed at this hotel because of a death in the family. The hotel was wonderful. The rooms were very clean, the beds were comfortable, the staff was very helpful. Will stay with them again when visiting family in New Orleans.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking your time to give us your feedback. First and foremost, we would like to send our condolences to your family. Secondly, we are very happy to hear you were extremely pleased with our hotel. We hope to see you again for your next trip to the New Orleans area. Yours in Hospitality, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

This is a newly remodeled Best Western. It has everything you need and is clean and safe. Its nothing particularly special, but you do get breakfast included, which is a serious perk, given that the price is fairly high for this type of hotel and this area.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, We are very happy to hear you enjoyed your stay with us. We are happy to hear you were glad to have breakfast in the mornings included with your room. We hope to see you back for your next trip to the New Orleans area. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

We loved our stay. The hotel was clean, the price was reasonable, and the staff was courteous and helpful. Though it took us about twenty minutes by taxi to reach the French Quarter it was well worth it. We highly recommend this hotel.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, We are very happy to hear you loved your stay. We will be relaying your compliments to all of the departments in the hotel to let them know how pleased you were with your stay. We hope to see you again for your next trip to the New Orleans area. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

The place is excellent with the exception of several billing issues that happened each time I stayed 3 cards on file all were charged for one stay that happened more than once and again just recently where I was double charged again for a stay this seem to be an issue with this hotel and it ties up your money for day on there mistake

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, I am very sorry to hear about the billing issues. We strive to do our best and make sure everything is accurate. If there is anything we can do in the future to make sure the correct card is charged please give us a call ahead of time at the hotel at 504-309-6360. We appreciate your feedback and hope to see you again soon. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

We have stayed at this hotel in the past. As expected a wonderful place. Everyone went out of there way to make us feel welcome. The breakfast buffet was fantastic, every day was a different choice of food. Always fresh and hot. We will visit them again in the future.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, We are so very happy to hear that you returned to our hotel for another stay. We are very happy you enjoyed your stay and liked the different breakfast choices. We look forward to seeing you again in the future. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

This was the best stay I have ever had at any hotel anywhere. Thanks to everyone that made this a very enjoyable experience. Not only was the staff at the hotel friendly but everyone in the town also. would recommend anyone passing through and need a place to stay and feel safe and at home this is the place.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking your time to give us feedback. We are very happy to hear this was your best stay at any hotel. Our staff will be very happy to hear that they made your stay very enjoyable. We hope to see you back here again for your next trip to the New Orleans area. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Great staff. Very helpful in all areas of service. Enjoined the breakfast each and every morning. Great thing is it was ready at 5:00 am so I was able to get an early start to the work day. The rooms were very well maintained and quite.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for taking the time to give us your feedback. We are very happy to hear you had a great stay with us. It is for our guests that are workers, like you, that we start our breakfast for 5:00 am. We want our working guest to have a nice breakfast so they can have a great day at work. We hope to see you again for your next trip down here to the New Orleans Area. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

The hotel was just as I expected for a Best Western. The room was clean and quiet even though it was across from the elevator. The hotel sits on a corner and not easy to see. We almost drove past it, The hotel signs should be more visible. It is located in an industrial area. I thought the room should have been more reasonable.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for taking the time to complete our online survey. We are happy to hear that our Best Western was just as you expected. Our housekeeping department will be very happy to hear that your room was very clean for you. We hope to see you again for your next visit to the New Orleans area. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Great service. Clean rooms. Great breakfast. I will recommend this hotel to others and will love to stay again. The staff was very pleasant and helpful. Great service and amenities. Not much more to say. Great place

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you taking the time to give us your feedback. We are very happy to hear you enjoyed your stay, the service, the breakfast, and your room. I have shared all of your comments with our team and they are very happy to hear about your review. We hope to see you back for your next trip back to the New Orleans area. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Great staff!! Everyone is very customer-centric The location in Chalmette places the customer outside the New Orleans hub. It is easy to reach many places from Chalmette and the 1812 Battle of New Orleans battlefield is literally 'down the road'.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for taking the time to complete our online survey. We appreciate your feedback. We are very happy to hear you enjoyed our staff. That is very much true we are located very close to the Battlefield. We hope to see you again! Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Modern, clean, spacious rooms. Friendly staff. Hotel away from all the noise and distractions in downtown. Safe neighborhood with plenty of shopping nearby. Good value. Would highly recommend to anyone seeking to be away from the French quarter......

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, We appreciate you taking the time to give us feedback. We are happy to hear you enjoyed your stay with us. We are glad you found the stay to be a nice one. We hope to see you back for your next trip to the New Orleans area. Yours Truly, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

We spent 6 nights at the Chalmette Hotel and can honestly say we enjoyed every minute. The breakfast buffet was hot and had great variety, lobby and room were very clean, staff friendly and helpful, in room coffee, fridge, microwave and lots of free parking. A Winn Dixie grocery store just a few steps away. A very convenient place to stay. Minutes from downtown. Very safe neighborhood.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, We appreciate you taking the time to give us feedback. We are very happy to hear you enjoyed your stay with us. We are glad you enjoyed the complimentary hot breakfast buffet in the mornings. We hope to see you back again for your next trip to the New Orleans area. Yours Truly, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

This was an enjoyable stay. Great breakfast. Pool was a good size and clean. The room was really clean and roomy. The air conditioner kept the room cool and comfortable. Friendly and helpful staff. The were very accommodating for large groups. There were quite a few groups staying at the hotel. Some wedding families and ball teams but the staff really seemed to have taken care of everyone. We were offered a late check out which gave the kids some extra swim time.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, We appreciate you taking your time to give us feedback. We are so very happy to hear that you enjoyed your stay and that our staff was very helpful. We are glad that your children were able to enjoy our pool and get some swimming in. We are happy that you were completely satisfied with your room and our complimentary breakfast. We hope to see you again for your next trip to the New Orleans area. Yours truly, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Very good stay. I would give it a 5 if not for the pillows. I did not find them very comfortable. That's my only negative, and I really had to think about it to come up with a negative comment. Hotel is clean, inside and out. Staff is most accommodating. There is a microwave, rather large refrigerator, hair dryer, pool and gym (which i did not use). Breakfast is adequate. There was coffee with chicory! (which I love) Shower was great. Free wi-fi and parking. Maybe a bit pricy for some, but I think worth it because of how nice it is. Breakfast until 10 was a plus, since some hotels stop at 9. Room was quiet (we were on 3rd floor). I noticed there were heavy doors, maybe that helped keep noise out. There were plenty kids in the hotel, and all around our room. I never heard them when our door was closed.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to give us your feedback. We are happy to hear you enjoyed your stay and that our staff was very welcoming to you. We are happy to hear the hotel, breakfast, free wi-fi, and free parking were what you expected. We hope to see you again for your next trip to the New Orleans area. Yours truly, Katie Bienvenu Assistant General Manager

In Chalmette for a wedding. Really great place to stay. Room comfortably big enough, comfy beds, clean, breakfast really plentiful and good....waffles so good I ordered the mix...try the banana nut. Lady in charge of breakfast was super nice. Front desk nice. Several good eating places in Chalmette. Of course Rocky&Carlos, Cafe Roma was very good and we loved Cafe Aquarius.

Here on a mission trip with a group from church and the service has been outstanding. Pamela the breakfast host was amazing and went above and beyond to make sure we enjoyed our breakfast and our stay.

Very clean and safe. Room was large and spacious. The shower was amazing, really strong water pressure. Well recommended. Wi-Fi was good. This hotel is in the mid price range but worth the extra money for the amenities provided.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for taking the time to complete our online survey. We appreciate you giving us feedback. We are happy to hear you enjoyed your stay with us. We are glad that housekeeping had your room perfect for you, and that you enjoyed the complimentary Wi-Fi. We hope to see you back for your next trip to the New Orleans area. Thank you, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

The staff here is awesome and they definitely care about making your stay as great as possible. The place is very clean, breakfast is good, and the staff is extremely helpful. The location is about 15 minutes from new orleans and its great if you have a family and want to be close to the action of the city, but not in the middle of it all.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for taking the time to complete our online survey. We are happy to hear you enjoyed your stay with us along with the breakfast. We also let our staff know how much they helped you during your stay. We hope to see you back for your next trip to New Orelans. Thank you, Katie Bienvenu Assistant General Manager Best Western Chalmette

I was in town for a family reunion, and I did not want to stay at the family home, So I checked in to The Best Western Plus Chalmette. As soon as I enter the lobby I knew I found a great hotel. The check, at check in, AJ, was real out there, made me laugh and , made me feel like family. The other ladies Nay, Tiffany, Katie at the desk helped me with some restaurants and things to do. I went down for breakfast and Rose the breakfast lady had the breakfast rocking, food was hot and enjoyable. and I am sorry that I can't remember the housekeeper who did my room, she did a wonderful job at it, fresh linens. Even took a dip in the pool, JP had the pool area clean and ready when I got to the pool area .I have made another reservation to come next month, to get some of that down home feelings. Guys I hope your bosses know what they have working there, you are a, A PLUS TEAM,KEEPUP THE GREAT WORK!!!!! A

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for taking the time to complete our online survey. We appreciate your feedback and will be glad to share all the positive reviews with our employees. We hope to see you back here for your next trip to the New Orleans area. Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Hotel is a contractor base location and so it is always busy..sometimes to the point where breakfast is not there. A bit noisy but overall it was an OK place. I would stay there again if I had business in the area

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 504-309-6360. Sincerely, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

When we got to the room and went in my wife sat on the bed and said it was terrible. Things went downhill the people upstairs sounded like they were playing basketball with the running and banging on the floor. We were told we couldn't move because they were booked solid. We were next to the elevator and kids played with the elevator all night. These kids ran up and down the hall until after 11PM. We called the desk again and complained and were told they were trying to stop the kids. The kids then began banging on our door. At 6AM the noise upstairs began all over. I hurt all over from the hard bed the next morning. Also the Wifi did not work

« BestWesternHotels, Corporate at Best Western Plus Chalmette Hotel, responded to this review »
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Thin walls heard neighbors all night. Broken commode seat. The company web site for reservations locks you in to length of stay. I had to pay for an extra night. What a rip off. I will not stay with this hotel or this company again.

« Trase A, General Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Mr. Watson, I want to thank you again for submitting another review for us regarding your recent stay. I would like to offer you another apology for failing to meet your expectations during your recent stay with us. Certain bookings carry with them special restrictions. Please be aware that making a reservations that is prepaid and non-refundable, cannot be altered after the time of booking. We try to make our guests aware of these restrictions, however online booking restrictions can easily be overlooked. Please know that you can always contact the hotel directly for personal one on one reservations in addition to our many online booking options. I want to again apologize for letting you down during your recent stay, and I would like to invite you back on your next New Orleans visit that we might show you a higher level of service and hospitality. Truly Yours, Trase Ammons General Manager Best Western Plus Chalmette Hotel

There internet service & tvs aren't functional my tv kept going in and out for the two months I've been here due to here on assignment for work purposes!!! They will be negligent on fixing either one the tv or internet so if u need these two things by pass staying here !!! As u can see here in this picture my television isn't working and I've been waiting all day for someone to fix it and nothing has transpired room #214

« Katie B, General Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, I want to apologize for the problems you experienced during your stay. I have reviewed your feedback and the issues you experienced with my staff today. TV equipment problems are rare and sometimes beyond our control. When you refused our offer to move your room, our maintenance man came back to the hotel after hours to fix your TV. I personally inspected this the following day with him, and I hope your TV is working fine now. Regarding your issues with the internet, we have just changed to a brand new high speed wireless system. This system is currently active and we have had no reported complaints since the switch over. From time to time, we do have severe weather that effects us greatly in southern Louisiana, and with those storms some service interruptions do occur. Unfortunately, we too are at the mercy of the utility companies to get local outages taken care of in a timely manner. If you would like to address additional concerns with me, I would be happy to speak with you at anytime. Truly Yours, Trase Ammons General Manager Best Western Plus Chalmette Hotel

Service was excellent and we really enjoyed the free breakfast offered every morning. However, I do the hours for the breakfast were longer. We needed to make some changes with our reservations and they were made with no problems. The hotel staff were very nice and professional.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to hear the staff was able to make the changes you needed to your reservation. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-309-6360. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

Let me start with saying my family and I has stayed here on a few occasions, but unfortunately this last time was horrible from checking, to dirty bedding, customer service was horrible, and we were over charged.. Bottom line look somewhere else

« Katie B, General Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, I want to first apologize for the issues that you experienced during your stay. As you can see from our other reviews, this is not the normal experience that our guests receive. I will certainly be looking into these issues, and addressing them with our staff to ensure that these problems do not happen again. It is our commitment to our guests to provide them with superior customer service and a clean, comfortable room as is the typical experienced enjoyed by our guests. I want to again apologize for failing to met your expectations during your stay, and I would like to invite you back on your next New Orleans trip. Truly Yours, Trase Ammons General Manager

Plan on staying more often. Enjoyed everything about the Best Western. The breakfast was better than any other breakfast I have ever eaten at a hotel. The service from the ladies at the front desk were polite an made us feel welcome, thanks for great service Best Western

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-309-6360. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

The hotel was very nice but I would have rated a heated indoor pool as excellent. The heated water is a plus for anyone who suffers with joint or mobility problems. I noticed that there were several vehicles with handicapped tags on them.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to complete our online survey. We appreciate your feedback, and want to welcome you back for your next New Orleans visit. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

the room was clean and the staff answered all of our questions. Breakfast food was good and handy. The hotel is located great for restaurants and attractions. just 24 min to Bourbon street and lots of new and fun things to do

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for completing the online TripAdvisor survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-309-6360. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

Good location and good service. Breakfast could be better. Lighting in the room would be better if brighter..Better lighting and better hot foods at breakfast. Not much choice for lodging in the area but this BW is a good option

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with our breakfast. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of adding new items and upgrading some of our current items to a higher quality. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and so you can see our new and improved breakfast options. If I can provide any assistance, please don't hesitate to contact me directly at 504-309-6360. Katie Bienvenu Assistant General Manager Best Western Plus Chalmette

Happy employees make staying at this hotel a very pleasant experience. From check in to check out, the front desk was all smiles, even caught one of them singing when I got off the elevator. Room was exceptionally quiet and bed comfortable which made a great night's sleep. Would definitely stay there again.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to complete our TripAdvisor online survey. We are happy to hear that you were very pleased with your stay and our employees. We appreciate your feedback, and want to welcome you back for your next New Orleans visit. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

Everything was nice and clean. The staff were all very helpful and friendly. Breakfast had plenty of options. Quiet location but close to restaurants. Comfortable room w/ chair, desk and plenty of space.

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Dear Valued Guest, Thank you for taking the time to complete our online survey. We appreciate your feedback, and want to welcome you back for your next New Orleans visit. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

myself and my family have stayed here several times for work and we love it friendly staff always helpful rooms are spotless could not ask for a better experience the breakfast is something different everyday so if you are staying more than one night you will not have to eat the same thing every morning

« Katie B, Front Office Manager at Best Western Plus Chalmette Hotel, responded to this review »
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-309-6360. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

Hotel is great, rooms clean, bed very comfortable, breakfast is very good, staff very friendly and helpful. The only down side is the internet is terrible. The only way one can hook up and stay hooked up is to install an Ethernet cable to your laptop, good luck with an ipad the connection is not available. If your there for business keep this in mind, they need an upgrade with their routers.

« Katie B, Front Office Manager at BEST WESTERN PLUS Chalmette Hotel, responded to this review »
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-309-6360. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

So my boyfriend and I selected this place because we didn't want to be on bourbon this year and drain our funds so we selected this place. The drive to the French quarters wasn't long and this hotel has all the food places near it and a few shopping places which was a win win for us. We plan on staying here again next year

« Katie B, Front Office Manager at BEST WESTERN PLUS Chalmette Hotel, responded to this review »
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-309-6360. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

Everything other than breakfast was good! The location and staff seemed to be polite, courteous, and responsive. The location to other attractions seemed quite closer. Decor and room gets 8/10. Very nice overall!

« Katie B, Front Office Manager at BEST WESTERN PLUS Chalmette Hotel, responded to this review »
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-309-6360. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Truly Yours, Katie Bienvenu Assistant General Manager Best Western Plus Chalmette Hotel

Everything was great. Internet was having a few problems, but hotel staff was working very hard to get the issue resolved. Breakfast was great. Loved that it was a smoke free facility. Would definitely stay again.

I had to travel to New Orleans unexpectedly and needed to stay somewhere inexpensive, but not too far from familiar attractions. This hotel was priced right. It is not by any means an upscale hotel so don't expect luxury, but it was very clean. They offer free wifi, which was pretty fast, free breakfast that I did not try and free parking- all highly sought after qualities in a city where these things typically come at a premium. The surrounding area is not a place you'd want to hang out, and there weren't any nice restaurants within walking distance. There is a McDonald's across the street and a grocery store nearby. The French Quarter is about a twenty minute drive.

What a treat to have fresh baked cookies after arriving late and ready for bed. Asia was very nice to go bake the cookies when we asked if there were any snacks around. Pillows were a bit too hard and small. Carpet torn in one area.

We stayed at this hotel which is a beautiful hotel about 8 miles from the French Quarter in New Orleans. The staff is wonderful. The rooms are beautiful and the price is great. We would stay here again.

Great stay. Nice Lobby/check-in area~Friendly staff, Clean rooms and 15-20 minute ride to NOLA. Free FULL Breakfast A 24/7 Coffee Bar very well kept & clean. Room was clean & comfortable. A/C works great. Free Parking & several fast food places within 1/2 mile. Ms. Della & Asia are Outstanding employee's and add class to this hotel. Made us feel at home in Da Parish!!!!

This hotel is located just outside of New Orleans, approximately 6 miles from the French Quarter. The property is very well maintained with very clean, quiet rooms that have a microwave and a refrigerator along with a coffee maker. A breakfast buffet is included. The staff was very pleasant and went out of their way to be helpful. This should definitely be an option if you don't want to spend more than twice as much for room in the city.

The workers were very friendly, and helpful. They were all smiling and very pleasant. Our room was spotless. We were very well treated and it had a nice friendly relation ship with other guest. We will be sure to use it again, and send others to it. They took care of any needs that we had in a very timely manner. It was just a small plumbing problem. They showed us how to use things we did not understand. Thank you for recruiting such a wonderful staff. Yours truly, Carolyn Duhon Room 201 across from the elevator, which was wonderful since I am Handi-capped. Again please let your staff know how much they impress your guest.

Doing some business in town. Nice clean quiet room. Typical mid-range hotel breakfast. Staff was very friendly. Fitness room is limited but adequate. There are a few fast food restaurants in walking distance. Nothing spectacular but a good sleep between meetings.

I have stayed at this property in the past and it was ok. However they have recently brighten this property up with new colors and a great staff etc... and the rooms are very comfortable and very clean ! I will stay here at this property in Chalmette Louisiana again !

very good, and somewhere I would recommend to other who care not to be directly in new Orleans cause of traffic and terrible parking situations. Not far from eatery's and shopping centers. Freshest seafood around.

Do not expect any hospitality at this place. My family and I stayed for one night because we were in town for a funeral and my aunts house had plumbing issues. We just needed a shower and a bathroom and the way we were treated it felt like we were asking the world. As we wanted to spend time with the family we all attempted to grab a muffin and coffee from the continental breakfast as we got ready for the funeral. The attendant watched us like we were trying to rob them and swiftly told us we were not allowed more food than four people would eat. As we are a party of seven we did not realize a few muffins would be a problem since we paid for a room. We decided to pay extra for six of us to eat as we did not want to break any rules and one cousin was too busy to eat. We apologized and explained we were grieving but the employees sharply continued to inform us that we need to follow the rules. So we stopped trying to chat and be friendly and took our muffins to go. We were then haulted and told that we couldn't consume their food out of their watchful gaze and WE MUST consume breakfast in the continental dining area. Upon check out we were charged for an ADDITIONAL meal as "we only paid for six meals and there were seven people" even though only six people ate and they did not allow us to take the food in our rooms. Ridiculous. We were on a budget in town for a funeral as our aunts house had plumbing problems. We wanted a shower and a toilet and were treated like bums off the street even though we paid 106 for one night in a room.

Good clean hotel in the industrial part of chalumett. Less than 10 miles from the French Quater. Great beds and fairly new. You can save a lot by staying here. I'm very picky but would definitely stay here again

Everyone was super friendly! Great location 20 minutes from the French Quarter and 45 minutes from the Gulf. My little family and I had a great time. So many great places to eat and is located right by a grocery store. I had the King Suite and it was very spacious. I will be back!

Again this hotel mishandled my reservation and charged me for six rooms at $167 per. This is the only motel in the area and is a good stay. The breakfast is great and the service is top notch. Clean rooms, comfortable beds and good restaurants nearby.

I stayed at this property three times in the last two years. I have never had a single bad experience with any portion of my stay. I stay here rather than at some of the "fishing lodges" for the conveniences of being near the numerous restaurants in Chalmette rather than stuck off in the middle of nowhere for the night.

this particular best western is located minutes away from a famous battle field. for you history buffs, the 1814 battle of new orleans was fought minutes away and you can tour the site and graveyard. downtown new orleans is minutes away and its nice to stay in a place away from the tourist crowd and traffic. there are nearby restaurants and shops for forgotten needs. the hotel itself is clean and well kept, the free breakfast is always a good incentive to return. we have stayed here twice now and will continue to return as it is close by to family we visit.

We stayed for one night and it was a good location. It actual was only 20 minutes from the French quarter and New Orleans. We choose it for the price. It was very reasonable, especially compared to other hotels. We didn't want to stay in a hotel in NOLA that was three times the price and may be half the quality. Our room was nice, clean, and we felt safe in the area. The continental breakfast was good and had your basic selections. The french toast sticks were actually really good. We had no problems and the staff was friendly. I would recommend this hotel.

Clean hotel chain off the beaten path in the New Orleans area. Microwave and frig in every room. Adjacent to a very nice Winn Dixie. Short trip through 9th ward to the French Quarter but also close to local dining favorites in Chalmette and the By-Water area. Friendly staff and good rates relative to New Orleans proper. We've stayed here several times.

Quick stay for a baseball tournament and this Best Western was within 5 minutes of the complex. Linens could use some updating and the a/c in our room could use service. It was reported on departure for repair. We only stayed 1 night in lieu of 2...it served our purpose at the time

This is an average hotel. It's unfortunately about the only hotel in this area. Their prices are high for what you get. Room was not in top notch shape, a little dirty. One plus was, my family had 3 rooms booked for the night and they did let us in to one of them early to change clothes.

Rooms were quiet and comfortable. Beds were comfortable.Service was great. Staff was friendly and efficient. Breakfast complimentary and was very good. Everything from coffee and juice to eggs and waffels.

This was our second visit to the Best Western in 3 years. It is our choice for the New Orleans Jazz Festival. During the last trip, we found the establishment to be well kept and modern. I think it was fairly new on that occasion. During this visit, we noticed that the hotel has aged. I wish the owners would keep this little getaway spick and span for our next visit. Even though the property looks appealing, the rooms were not as clean as the last time. I found the smell in our room a little off putting to say the least. Not sure what it was and it just kept permeating around. Otherwise, it was a comfortable and pleasant stay. The breakfast needs improving also. Yes, it is free but a few more varieties would really help. It is very basic but I cannot grumble too much as the food was acceptable. The check in and out process was quick and efficient even though our group could not get adjacent rooms. For the price and location to Jazz Fest., this property is quite adequate.

We stayed one night while in town for a tournament. The staff was very friendly. Hotel is very clean and the pool area is nice. Our room was clean and the beds were comfortable. We also like having a microwave and fridge in the room.

Needed a room at the last minute. Booked online and had no issues with booking, checking in late or checking out. Room was clean. The bed was very comfortable. I would recommend this hotel to anyone needing a place to stay, especially on short notice.

If you have business in and around New Orleans, the Best Western Plus hotel on Paris Rd is an excellent choice. The staff was found to be very friendly and the rooms tastefully done. The air is fresh and clean from periodic misting a...VERY clean hotel and they serve both a hot and cold continental breakfast rather than the usual bagels, doughnuts, juice and coffee. Highly recommend in staying in this stylish and friendly hotel...

The service was excellent! Friendly and helpful. The room was very clean! Best stay I've had away from home in a long time. Nice breakfast, lots to choose from. Plenty of parking with security cameras which made me feel safe leaving my car.

This hotel was very clean and the staff were courteous and helpful. Also, I enjoyed the complimentary breakfast. However, I arrived to the hotel late and just wanted sleep for myself and my family. The AC unit did not work causing us to have an uncomfortable sleeping experience.

We chose to stay outside New Orleans downtown area . Too noisey and too expensive downtown. More layed back here. Parking is expensive downtown Make sure to use the RTA Trolley $3.00 each all day. Great staff and very clean rooms. Good breakfast and coffee.

To be honest, this was pretty much the only hotel in the area that I considered and my expectations weren't too high. However, I was very pleased with the hotel. The appearance is nice, up to date, clean and the staff was very friendly! The bed was pretty comfy as well and the room was spacious. My only complaint is that there was no ice machine or vending machine on the first floor.

I stay in Best westerns quite a bit while traveling for business. i chose to stay in Chalmette because the rates for hotels in down town New Orleans were too expensive. this hotel is only a 15 min drive from down town and the rate was half of what you would spend in town. it is a nice place, clean rooms and friendly staff. not much in the way of food in the area unless you like fast food.

Clean, convenient and comfortable. Easy access to all local events. French Quarter is only minutes away. Safe and friendly staff. Easy to find. Parish has lots to do locally to. Historic areas minutes away. Highly recommended.

This is my 3rd stay at this Best Western and I've always had good experiences. The staff is great and cater to you. Never had an issue with my room not being clean. Also they always make sure free breakfast is prepared for you in the morning. Definitely recommended!

This hotel is the best stay ever. Staff is extremely courteous. Clean and spacious rooms. Located close to stores/food within walking distance. The owner was kind and friendly. It was like a home away from home. Hot coffee pretty much 24/7. Definitely will stay there again if I'm in the area.

Nice functional room and clean. Bathroom was clean with a nice large countertop. Fixed the sound on out TV right away. The front desk was helpful and resolved a bill issue quickly. Friendly staff.Parking area adequate. We would definitely stay there again.

The hotel was a nice place, the surrounding area was not a desirable location. This hotel was the closest hotel to our fishing charter location. There were not enough restaurants to choose from in the area.

We really enjoyed our stay at this Hotel. We needed an overnight place before our cruise at an affordable price. Many Hotels closer to New Orleans were already booked or way overpriced. It was a football weekend and also it was the Gretna Festival Weekend. We picked up a rental at MSY and the next day we returned it downtown on Canal Street. It was an easy drive from the Airport to Chalmette Area and same returning downtown. The Hotel is quiet in a safe area. There is a Winn Dixie and a Liquor Store within walking distance and also a Walmart not even a ten minute drive. The room was clean and comfortable and the complimentary breakfast was fine. It was perfect for our needs.

This is a nice hotel on the out skirts of New Orleans. Don't be alarmed when you exit the interstate, just keep traveling and the area will progressively get better. A great value for a quality hotel!!

We stayed here for 2 nights prior to our Carnival Dream cruise. Although this hotel is 30-minutes from the port, it really was a nice hotel. It was clean and the staff was very friendly. The breakfast included omelets, biscuits and gravy, sausage, etc. Driving to New Orleans from here was really easy, except during rush hour. There are a few restaurants nearby that we enjoyed (Rocky & Carlos)

I liked everything about the hotel except the internet. Very slow for high speed. I do a speed test as soon as I am connected and I was getting less than 1.0 MB download and less than 0.35MB upload. I did both wireless and wired with less than satisfactory results.

We loved this hotel, it was a little further away from the hustle and bustle of the quarter which was perfect for us. We was in town for the football game so it was right in our budget for a quick overnight stay. The hotel was clean, beds were comfy, and everyone was super polite.

I stayed here because of a local's recommendation for a clean, safe hotel. This hotel is relatively new and very clean. The staff was very friendly and helpful. There is a grocery next door that I used to get some drinks and snacks which was convenient.

I had never stayed at a Best Western Plus before. This was the closest hotel to our sports venue. The room was spacious and very clean. Breakfast was free and delicious. The room was reasonably priced. Had to report noisy guests late at night and the staff handled it promptly. Overall great experience.

we stayed in the best western in chalmette, la. this town is famous for being the site where, in 1814, stonewall jackson defeated the british in their attempted invasion of america. the hotel is minutes away from the battle site and graveyard of the men who fought there. the hotel is very nice, clean with a very friendly staff. it is located with 25 minutes of down town new orleans and the french quarter. we would stay there again for the location and good condition of the hotel. they do offer a free contn. breakfast between 6 & 10 a.m.

My girlfriend and I planed a cross country trip starting from Florida with New Orleans being our first stop. We looked around the French Quarter and everything was a bit overpriced for the one night we had planned for New Orleans. Place was clean, nice at the first glance, had hot breakfast in the morning, and most importantly was just one right turn away from the French Quarter (about 15 minute drive) but was a straight shot so not difficult to maneuver. It's a Hotel and not a Motel! I would certainly recommend.