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Best Western Plus Centralia Hotel & Suites

8145 Jolliff Bridge Road, Centralia, 62801-5651 Etats-Unis
Contacter l’hôtel
Contacter l’hôtel
Contacter l’hôtel
TEL : (618) 918-2559
5.0 / 5
160 Avis Tripadvisor

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Les points forts de l'hôtel



Services hôtel

Air conditionné dans l'hôtel
Equipement Business Plus
Réception 24h/24
Centre de fitness
Petit déjeuner gratuit
Parking gratuit
Wifi gratuite
Piscine intérieure

Services chambre

Fer et planche à repasser
Les points forts



Services hôtel

Air conditionné dans l'hôtel
Equipement Business Plus
Réception 24h/24
Centre de fitness
Petit déjeuner gratuit
Parking gratuit
Wifi gratuite
Piscine intérieure

Services chambre

Fer et planche à repasser


Le tout nouveau Best Western Plus Centralia Hotel & Suites à Centralia, dans l'Illinois, est parfait pour les voyageurs d'affaires ou les touristes dans le centre et le sud de l'Illinois. Vous vous sentirez totalement à l’aise dans nos très grandes chambres avec matelas à plateau-coussin, télévision LED 109 cm, accès Wi-Fi gratuit, réfrigérateur, four à micro-ondes et cafetière. Vous pourrez entamer la journée du bon pied avec un petit déjeuner chaud, complet et gratuit. Ensuite, vous pourrez profiter d'une séance de mise en forme dans notre spacieux centre de fitness ou vous détendre en vous baignant dans notre piscine intérieure.Situé à seulement 8 kilomètres du lac Raccoon et à seulement 27 kilomètres du lac Carlyle, cet hôtel offre un large choix d'activités de plein air, telles que la chasse, le canotage, la baignade, la pêche, la randonnée ou l’observation des oiseaux. De nombreuses places de parking gratuites sont disponibles pour tous, y compris les grands camions, véhicules de camping et caravanes. Nous disposons d'un centre d'affaires et de deux salles de conférence. Offrez-vous un encas ou une friandise sucrée dans notre boutique de cadeaux ouverte 24 heures sur 24. Pour les séjours plus longs, une blanchisserie est disponible sur place. Nous bénéficions d'une position idéale pour assister au festival annuel de la montgolfière ou aux régates sur le lac Raccoon. Nous disposons également d'une suite nuptiale avec une cheminée et un bain bouillonnant.Notre personnel dévoué et amical fera en sorte que vous profitiez de votre séjour avec nous au Best Western Plus Centralia Hotel & Suites.


Avis clients

Basé sur l'avis de 160 voyageurs
Très bon
Rapport qualité / prix
"Great stay"
Chris W, 13 Juillet 2024

This hotel is a hidden gem. Located in a small but growing community, the entire staff is both helpful and friendly, the hotel is located next to Walmart literally a 1 min walk, also great food restaurants are within walking distance and door dash is available for other local favorites across town, the towns has a park across the street with playground for all ages and a walking track available to the public

"Excellent Experience"
kenmiars71, 27 Mai 2024

Very clean, kind staff, great breakfast, great location. Property is being well maintained including the landscaping. I would highly recommend this property.

"Best nights stay"
pratherkim74, 01 Mai 2024

This was the best night at a hotel I've experienced in a long time Megan was very helpful and knowledgeable would recommend to anyone and will be staying again soon

"One of my best stays"
SonyWalkman, 21 Février 2024

We weren't expecting much from the Best Western, but we were pleasantly surprised and impressed with this hotel. The room was spacious and clean. Breakfast was great with lots of options. And the coffee/hot chocolate maker was outstanding. We would definitely recommend this hotel to anyone.

"Great Stay"
Rox A, 23 Janvier 2024

We had a lovely stay in a king suite with a jacuzzi. The price was very reasonable. The hotel is more than six years old, but looks brand new. Everything was clean, well maintained and the staff was very helpful and friendly. The room was spotless, including the jacuzzi. The room had in addition to the usually furnitions, a full sized sofa, comfy stuffed chair, large electric fireplace, 2nd TV, small Kurig, huge bathroom with large shower and jacuzzi. The decor was relaxing and the room was very quiet. We didn't have to draw the curtains as the view was a field with a pond. Fantastic or fancy coffee machine near the lobby that made your choice, espresso, latte, etc, from fresh ground beans. The breakfast was well stocked and area was spotless - my only wish was that there were more choices for vegans. The exercise room had twice the equipment and space of usually hotels. The pool was nice. It's a really pleasant drive through the Illinois countryside on a well maintained county/state road - plus you miss some of the construction on I-64. From St. Louis, driving east, Google had us exit at New Baden and drive 32 miles roughly parallel to I-64 through farm lands and small towns. Leaving, it was only about 7 miles back to I-64. It was well worth the trip, an unlisted scenic byway and lovely hotel.

"Not a typical best western."
abejonesconstruc2023, 01 Décembre 2023

This has to be one of the cleanest and nicest hotels I've stayed in. Rooms are huge beds are comfortable and staff is great. We will definitely be staying here again. I've stayed in alot of Marriott and Hilton branded hotels and this hotel is as nice or nicer than all of them

"Great comfortable clean rooms"
kenmcclintock, 21 Août 2023

After traveling it was so nice to see an extremely bright and beautiful hotel. The staff smiled as I registered. I asked them how this hotel is exceptionally clean and nice. She told me that they work together to make this a special hotel for their guests. I agree that they must all work together and seemed very happy to make our stay one to remember.

"Friendly staff, large-big rooms"
ndoulilis, 05 Juillet 2023

I come into the area a few times per year to visit my grandmother. This is the first time I stayed at the Best Western and I was pleasantly surprised. The suite was very large and we had enough room for 3 adults and 4 kids. The staff was pleasant and accommodating. Everything was very nice!

"Best Hotel!!!"
debbiewilliams5265, 29 Mai 2023

This hotel is always clean and comfortable and the staff is very friendly and helpful. You feel so warm and welcome as soon as you step into the doors. It's next to a Walmart, and places to eat. Love!

"Top notch!"
summersailor1, 07 Mai 2023

Our experience was excellent. Very friendly staff, very clean rooms!! In comparison to other hotels we experienced during a three-week driving trip, this one was top notch! We were very impressed with everything about this hotel.

"Gem of a hotel in Centralia, Illinois"
patdshea, 01 Mai 2023

We met up with other family members and were treated warmly by staff at this Best Western Plus hotel. They accommodated our requests and made all the difference for our family. Services were all efficient from breakfast and front desk to fitness and housekeeping. Clean swimming pool was lovely!

"Great stay!"
abart0n, 16 Avril 2023

Very clean hotel, room was a great size, and the fitness center was very nice. The breakfast was a nice selection and had lots to choose from. The staff were friendly and very helpful. Would definitely stay here again.

"Very nice hotel, good location"
ellynmur, 23 Janvier 2023

Clean, comfortable room. Helpful and cheerful front desk staff and maid service. The hotel is walking distance (connected parking lots) to 4 restaurants and Walmart. Breakfast was good, eggs, bacon, sausage. Had baked apple slices which were excellent, also a yogurt machine with adders for making yogurt smoothies.

"January Stay"
rsvger, 14 Janvier 2023

The staff were friendly & helpful. Bed & pillows were very comfortable. Bathroom had plenty of towels. Room was very clean and spacious. For a rural area I was very impressed with the property and amenities.

"Great stay"
wilsonchris224524, 05 Janvier 2023

As a person who travel's a great deal this hotel is a gem of a location and convenience located next to retail, restaurants, a bank, as well as building supply. I say this because it's all in a small town.

"Great place to stay"
johnwQ1128OX, 02 Janvier 2023

If you want a nice quiet stay with a friendly staff and a great breakfast, this is the place to stay. Every member of the staff was friendly and made us feel welcome. The room was very clean and nicely decorated with pictures of hot air balloons and trains. The complimentary breakfast was among the best we've had. They have a menu posted for what will be served each day. Hopefully you'll be there when they have biscuits and gravy. Overall, it was a great stay and we will definitely stay here again while visiting relatives in the area.

"Best hotel within 40 or 50 miles"
GoalBustersJim, 22 Décembre 2022

This is easily the best hotel within 30 to 40 miles. It is only a few years old. The rooms are spacious and clean.The staff is extremely friendly and helpful. There is a free hot breakfast always featuring sausage or bacon and eggs, a waffle station, yogurts, granola, juices, and more. I typically stay with my family when I'm in the area, but now that I've discovered this hotel, I always stay here. It is easily worth the money to eliminate the stress for both my family and myself of having me crash on the sofa or take over one of their beds. Do your family and yourself a favor. Don't stay at their house. Stay here.

"Great experience!"
teresaresch, 30 Novembre 2022

The hotel is very nice and clean. The rooms are spacious. The bathrooms are large and the shower is great. The breakfast is good and the area is clean! The lobby was beautiful and decorated for Christmas.

"Holy Guacamole! It was great!"
mrsoilpatch, 29 Novembre 2022

We stayed there, as we were in town to spend Thanksgiving with my sister and family. We were very delighted to find that the Best Western Plus Centralia Hotel & Suites was so wonderful. The facilities are top notch. Friendly ,helpful staff . Loved our room. And by golly, they have absolutely the best complimentary breakfast of any hotel that my husband and I have ever stayed in. I was particularly impressed with the hair dryer in the bathroom. I liked so much that I bought one just like it when we got home! And another thing - very centrally located to Walmart! You can take it to the bank that we'll be staying there again when we're there to see the relatives.

"Stay home experience!"
AustinPrabhu, 17 Octobre 2022

Loved spacious rooms, 2 TV's, refrigerator and. Microwave and coffee maker, sofa to relax and 2 beds to sleep. Hot breakfast and availability of coffee 24 hours. We are world travelers and we never had such experience other than expensive resorts!

"Very nice Lodging"
589marvink, 05 Octobre 2022

Great rooms. Mine was surprisingly large. I love the bathroom. They have step in Showers. Great water pressure. Spray nozzle is high up on the wall to my joy. Room was quiet. Large eating lounge. I haven't had the breakfast yet, so I can't comment on that.

"Family Wedding"
Road28359597877, 19 Septembre 2022

This is a very nice hotel, with large guest rooms and friendly staff. The lobby area and breakfast area are perfect areas for family and friends to gather. I have stayed here several times before and have always had a great experience!

"The “BEST” Best Western"
donandivab1, 16 Septembre 2022

A great hotel! Very clean, great breakfast and very friendly and helpful staff. The hotel is still like new. They take pride in their establishment and it shows. We will be staying there every time we are in Centralia. Beds were really comfortable.

"Very new, Very clean, Friendly staff!"
LucyBigButt, 31 Août 2022

This is the best hotel in Centralia. A WalMart is located within the same plaza if you forgot anything, it's literally 200 feet out of the parking lot. As is Sergio's Mexican restaurant that you can walk across the parking lot too. Highly recommend. Have as many margaritas as you want, because you don't have to drive! There is a good Italian restarant in the same lot called Rosati's that has amazing huge calzones etc. The place is immaculate and the staff is ALWAYS friendly and accommodating. I do a lot of business in Centralia and would not consider anywhere else. (Not real sure if there IS another hotel in town. The next closest town would be Salem, IL.?)

bobsP7915NX, 15 Août 2022

Stayed 2 nights while visiting family. Staff was professional, polite, and friendly. Room was a suite that was, above all else, spotlessly clean. Phenomenal breakfast included, everything you can think of, was offered. And, lastly, very reasonably priced which is why we opted for the suite. Thanks to the very capable staff.

"Hotel is what you'd expect for BW and price range - the other guests and room location/features were were not"
MyExperiences13, 18 Juillet 2022

Relatively new and updated- what you'd expect: has microwave, little fridge, spacious; beds were good; breakfast was great - lots of choices. A few restaurants within walking distance. However the "not so good was": Guests in floor above us started literally jumping on and running across the floor from 9:30pm to midnite when we got worried (is it a child left alone) and had enough of not being able to get sleep. Called front desk - they said the'd check it out. 20 minutes later no change so called front desk again. Said they called but no one answered. This time they went to the room (if no one answered why not go straight to room as this could be a child endangerment situation?). Noise stopped. Next day heard from friends staying in the hotel that same noises started for them at 1am and lasted until 4am. So problem "guest" just moved. Obviously the hotel couldn't know about these people, but there's something seriously wrong and they should've asked for a ground floor room. The staff was friendly and nice about it though, except for not going straight to the room they handled the situation well. Fire alarm in middle of sleeping area has a very bright white light that flashes about every 10 seconds. It's beyond me why hotels don't do any research on what makes for good sleep: complete darkness is best, if lights are needed should be red. In every room I have to put towels over all of the lights, but this is the first time I've seen a flashing white light. Walls/doors are VERY thin. Every time people in room next door spoke we could hear clearly and when they opened/closed their door, the door adjoining our rooms rattled. Heard conversations in the hallway - luckily weren't that many. Finally we were staying there 3 nights, whereas judging from the parking lot most guests stayed 1 or 2 nights. Did the hotel put us a nicer room (facing the back - not near vending/ice)? NO they did not. We were on 2nd floor facing the parking lot and right across from vending. And we made the reservation at leat a month in advance! You'd think this is something that would be considered but apparently it's not.

"Nice hotel"
mmacrlh, 08 Juin 2022

Very friendly staff, they let us check in early since we are rewards members. Very clean and large rooms. The hotel is newer with nice decor. Free breakfast is excellent, alot of choices for everyone- eggs, meats, pancakes, yogurt and oatmeal bar, fruit, biscuits and gravy, coffee, juice, muffins, bagels, etc.. Pool is nice, outdoor patio with grill.

SWrighter, 31 Mai 2022

Staff was professional, courteous and helpful. Rooms were exceptional, quiet, spacious and very clean. Enjoyed the heated pool in a clean pool room. Large selection of breakfast choices, with indoor and outdoor seating. Will definitely stay here again.

"Worth the price"
GiaWright, 17 Mai 2022

Everyone is nice, it's always clean, the rooms are very spacious, the amenities are worth it, I've never been without anything there, and I've been there about a dozen times a year since it opened. The pool, office area, little office room that can be rented, the internet, outdoor area - Everything is always great there.

"A great BW. Highly recommend."
minichix, 16 Mai 2022

This is a super nice BW. Worth driving the 7 mi off the exit. It feels brand new at 4 yrs old. Large room, comfy beds, very nice breakfast area. It also has a nice seating area outside over looking a small pond. Hot breakfast items served. Very clean hotel. there are a couple restaurants across parking lot and a Walmart across the quiet street. Highly recommend.

"Always a very good experience for us."
GinaDawn2012, 09 Mai 2022

We've been to this location several times since it opened. We appreciate a very clean hotel & this one is tops. All staff are very pleasant & professional, from the front desk onward. The beds are sooooo comfy and the bathrooms have been spotless. The morning continental breakfast is not just bagels & coffee.... there is nearly everything you'd want in a typical American breakfast: eggs, sausage, bacon, potatoes, bagels, muffins, pancakes, yogurt, fruit, hard boiled eggs, juices and plenty of coffee (which is always available near the front desk).

"Dishonest communication"
heatherdieschbourg, 05 Mai 2022

When making my reservation by phone I told them I would be bringing a 5 pound service dog, they said nothing about a $30 charge per day to have the dog there. But for each of the three nights I was there they charged an additional $30 per day. If there had been any damage or accidents I would be willing to pay a deposit. But for no damage this was excessive.

"Awesome staff & very warm pool!"
pamski21655, 29 Avril 2022

Very clean & comfortable. Reasonably priced. The pool was awesome! Warm, clean & quiet. Best hotel out of the 12 we've stayed at these past two weeks!! I highly recommend & would definitely stay here again!

"Best Western Plus Centralia"
dena7997, 21 Mars 2022

My family and I stayed at this hotel for 3 nights while visiting family in my home town. It was very clean and easy to check in. The staff were friendly and helpful. My daughter enjoyed the pool and I enjoyed our suite. Thank you for making our trip fabulous!

"Family night away from home"
grandmother2022, 20 Mars 2022

Myself and my 2 granddaughters stay was great. The girls age 3 & 10 loved the pool & their room. The breakfast area is so clean and they have everything you could possibly want to eat or drink. I sleep in a recliner at home but the hotel doesn't have one.

"Great Service"
Danhilmes, 28 Novembre 2021

The front desk people are great and helped us with a issue that we had. The issue had nothing to do with the hotel , We had a medical issue and they worked with us to extending our check out time the next morning. They are great people and if you are in the area you need to stay here.

"Centralia,Illinois Excellence"
ndw693, 28 Novembre 2021

Full service hotel with excellent hospitality!! Our room was service daily - clean towels, supplies, trash pickup DAILY. Some big name hotels that we recently stayed did not service the room at NO time, yet room rate same the same. Corporate greed!! Kudos for hotel management and staff.

"BW Is Back On My Radar!!!"
Penny Y, 09 Novembre 2021

The Centralia location is one of the best kept hotel properties that I have enjoyed in a while (all brands, not just BW). I travel for my job monthly (pre-COVID) so I do not make this statement lightly. The staff, from front desk to housekeeping, were very helpful and friendly. In these times, I felt safe in my room (cleanliness of everything) and in the shared areas (masks required and worn properly by staff).

cloudr03, 25 Septembre 2021

Great hotel but beware if your assigned a room with connecting door. Room was clean but because of the connections door, heard everything. reported to staff and they took action but guest and dog were just rude.

"Very nice"
mdellbringge, 23 Septembre 2021

Big breakfast setup ,clean room . Comfortable beds nice shower! Very Quiet area. Common area very neat. Staff very friendly. Close by shopping and a lot of restaurants,pet area-clean, Outside fire pit and bqq pit, indoor pool ..all a PLUS!

"Great stay for business travel"
recipemama58, 22 Septembre 2021

The Best Western in Centralia, Illinois exceeded my expectations for a hotel! The hotel is beautiful and clean. The staff were friendly and helpful. My room was amazing. The bed and pillows were comfortable. The room was spacious and clean. There were many breakfast options available. I would highly recommend this hotel to anyone!

"Amazing Hotel and staff"
crystalmiller2423, 15 Septembre 2021

I had a very pleasant experience. Our reservations I made through Hotels.com got messed up. Amanda at the front desk helped me figure it out and even spoke with hotels.com to straighten it out. She went above and beyond. She was extremely patient and kind. Staff like Amanda makes me want to return to this hotel in the future when I am in the area. She brought us extra pillows and blankets to the room as well as a box fan. So I could have the white noise. Extremely friendly staff, extremely clean. One of the best hotel experiences I've had in 50 years. Breakfast buffet was delicious and lots of various foods to eat and drink. Nurseangel44@hotmail.com

"Weekend visit"
amypQ6886NS, 30 Août 2021

This is a great place to stay , my daughter stayed here while visiting the area . This hotel from the management on down are very courteous , friendly and just all around great people . It was clean with nice size rooms . When she is back in the arwa she will definitely stay here again .

"Very accommodating front desk staff"
DianaH6605P, 08 Août 2021

They very helpfully kept my salad that I was taking to a reunion the following day in a larger refrigerator and allowed an extra 30 minutes at checkout so it would be still be cold as I picked up the chicken and then headed to the reunion . Very accommodating.

"So glad this hotel is in Centralia, IL!"
amyblakely, 05 Juin 2021

Very clean, excellent breakfast, huge room, exceptionally nice staff. We've stayed here twice and have been pleased both times. I will definitely book this hotel again the next time I visit my hometown of Centralia, IL.

"Great Hot breakfast during Covid"
werbsen, 20 Mai 2021

I was very impressed with the creativity to providing a hot breakfast with a hotel employee making food for each individual. This is the first time in the last 12 months that I had a Omelet and bacon at a hotel.

"Great Hotel"
C0g_777, 19 Avril 2021

I have been staying in BW's for eight years now as I travel for work. Through all of those travels I have hardly ever had any issues with any BW I've stayed at. However, since Covid, my stays have been horrible until reaching this hotel. This BW renewed my faith in the brand and I am looking forward to staying here again on my future trips. I had accidentally driven 30 mins past the hotel and had to turn back to get to it and I am glad that I didn't change my mind and keep on driving. I would recommend staying here to anyone that is driving through the area that wants to stay in a clean hotel with great staff.

"Great Experience"
heatherstella1, 03 Avril 2021

Pleasant staff, beautiful & clean hotel, huge rooms, and super comfortable beds! Would definitely recommend to anyone staying in the area. It's a 2 star hotel, but it's exceptional enough to be classified as 3 stars.

"Overall, Decent!"
amoremio9292, 11 Mars 2021

I would like to start off by saying that I was in the “Bridal Suite”, which offers a jacuzzi tub. The hotel is beautiful. Well decorated. Very modern (it's approximately a year old). The staff, for the most part, was very friendly! The room: The jacuzzi blew debris out when I started it. Two small black flakes and what looked to be a broken piece of a “helicopter” that falls from the trees. In the “living room” area, I scooted the table back some while I could did my makeup, and there was something dried up that was orange/brown in color under it. The beds- these things are ROCKS!! The most firm mattress I have EVER slept on. My back is screwed up to no end. This is where they went extremely cheap. Also I feel it should be noted that this hotel isn't in the greatest location. I HIGHLY recommend to not go alone, or to have your Conceal Carry Permit. Less than 24 hours to my check in, a body was found on this property, out back in the pond. Dive crews did retrieve the body. And less than a week prior to that, approximately one mile up Jolliff Bridge Road, human remains were found of a person missing since 2014. I grew up in the area, and more so grew up right near Jolliff Bridge Road, and we have an area called “Devil's Playground”. Lots of people have gone missing, their cars were located near there, but they are still missing. The location for this build, blew my mind. It's extremely poor. All of these can be verified for accuracy by a simple Google search. Be aware of your surroundings, and don't leave the premises at night.

"We LOVE this place!"
IronMountainWife, 14 Février 2021

Now that we found it, we go out of our way to stay here on our trek to Florida. Wonderfully clean, modern rooms. A great breakfast served safely. We need to find more like this. Though I'm wondering why Tripadvisor is making me use 200 characters when I said what I needed to say in the first sentence!

"Best Western Stay"
Andrea44762021, 09 Février 2021

It was a great overall experience they went above and beyond our expectations and were very helpful and kind if we needed anything they were there and the room was very clean and spacious along with every area we visited in the hotel

"Enjoy my stay-everytime."
bnsf1999, 25 Janvier 2021

I travel for business and stay at the motel whenever I am in the area. The facility and staff are top notch. They continue to offer breakfast (they serve you instead of buffet stye) when most motels have stopped. Any issues I have encountered here have been caused by other guest. I look forward to my next stay.

"Great place to stay in this community"
CharlyAnn249, 16 Novembre 2020

We were very pleased with our stay. Everyone was helpful and very polite, they were very accommodating in helping to keep our groups rooms close together. Although it is only a couple of years old, they are doing a great job keeping it clean and looking nice. The rooms were spacious and loved that there were plenty of outlets and even usb ports for phone chargers. There was a large power outage in the area and yet they kept things running smoothly.

"Great Saty Great Breakfast Pool was awesome"
gdmax01, 15 Octobre 2020

Had a really great stay all 3 times we have ben there. The pool was awesome and the kids we had really enjoyed it. It was very clean and we had plentiful of towels to go around. The fitness center was a welcome site to help relieve some tension form the long drive.

Railroader2011, 07 Octobre 2020

I stay at this hotel for work on a regular basis and they treat you with such respect. It's very clean and very comfortable. They make being away from home a little bit easier. And the breakfast is pretty good also.

384denishat, 04 Octobre 2020

I just recently stayed in this hotel and I want to say it was a nice clean kid friendly hotel the receptionist was so kind and made sure our needs and wants were met . Melissa Taulbee was a sweet young lady . I locked myself out of my room she politely let me back in with no problem . I also left my sons very expensive game system in the hotel and she called me letting me know she had it wish there were most honest people like her in the world

"Amazing all the way around!"
R7642SPrebeccab, 21 Septembre 2020

Not only was the hotel clean and beautiful, but the room was spectacular. And to top it all off, the staff went out of their way for our comfort. Thank you Dawn, Cindy and Darren! You all deserve a raise!! Will be coming back to the area in November and will definitely be seeing you then. I wont stay anywhere else from now on.

"Dirty room not for the price!"
davidvenable, 31 Août 2020

Checked into our room only to find fecal splatter across the lid of the toilet. they moved us to another room in which toilet was previously used as well and tank would not fill up. These are things you shouldn't be dealing with for $100 plus a night rooms in a small town!!!

"Adventure turned Worst Nightmare: No experience with any other hotel or business of any kind has ever been so horrendous"
618Nightmare, 10 Août 2020

My children had wanted to explore the new hotel that had been built recently within our home town and we finally did so last weekend. The majority of our first night's stay was spent consulting with the police, doctors and pharmacists regarding items of drug paraphernalia found by my five year old son on the floor, under a chair in our room. Upon notifying the hotel, they were all very kind and helpful with the exception of one woman. The exceptionally abrasive and unimaginably rude woman behaved poorly beginning the moment I brought the items to the front desk and remained as such throughout our stay and checkout. I was genuinely mind boggled in regard to her demeanor and overall treatment until two days after we checked out, when I discovered she was head of housekeeping....most of our first 24hrs was spent in the room so that my five year could remain under observation for potential effects after contact with these drug items while I spoke with the police and consulted pharmacists and doctors regarding his exposure and methods of testing the residue to determine what substance was on them (suspected to be heroin by the police) rather than the exciting adventure filled with leisurely fun and pool time that we'd planned and spent $130 per night to experience. The head of housekeeping persisted in her seemingly vengeful behavior as if it were our fault that these items were left without discovery since the last guests of that room vacated (I suppose she was anticipating being reprimanded, in hindsight, because basic vacuuming being done would have led to staff finding this garbage rather than my little boy). Though the initial invalid charge was corrected the day after our departure, two more charges hit my account in its place, one of which was initiated by false claims of cigarette ashes allegedly being found after leaving by the head of housekeeping that had plagued our weekend with her foul attitude and unfounded, displaced vendetta. I've spent over three hours, in total, on the phone with management and corporate in the days since. Now, eight days after having checked out, only two of the three invalid charges that were without just cause have been corrected and I'm told I have to wait until tomorrow for any confirmation of the resolution regarding the third charge even though I was assured by corporate that the entire ordeal would be resolved within five days, at most. Fingers crossed that day nine will result in finally being able to end the nightmare we've endured for the sake of stay that was supposed to be no more than a family weekend filled with fun....never again Best Western....I was patient, understanding and never got remotely upset with the hotel or staff OR so much as even requested reimbursement, refund, compensation in the form of future credit or so much as bonus reward points because I didn't blame the hotel/housekeeping for the experience plus remained patient and understanding when the first charge error was made on my card. I simply addressed my sons safety and health and then tried to salvage our time and that was the extent of my actions. I began to feel significantly less understanding though and even angry the day after checking out, when the first mistake was corrected only to be replaced by a second and third charge (which, combined, Exceeded the first single error charge by over $100) and over a week of dealing with those charges ($130 was the first invalid charge and $350 combined total for second and third ones and I'm still waiting on $250 to be returned!). Horrible, horrible, horrible

"Great Place to Stay"
juliebH493QO, 16 Février 2020

I would not recommend staying any other place in town. Everything is wonderful about this hotel. Literally, my own issue is the fact that the website stated they provide 24 hour laundry facilitates for no fee. Upon check-in I also asked if the laundry was actually free and I even made sure to mention that I have never heard of a hotel with free laundry facilities but how that was wonderful and the service desk agent agreed without any correction that it does in fact cost $1.75 per load for both the washer and dryer. I asked the front desk worker that night why there was a cost to use them with the website listing the amenity as no fee. I was encouraged then to email the customer service offive listed on the Best Western website and have done so, yet no reply so far considering the office was closed for that time on a Sunday night, as I also expected. I hope this issue gets to be corrected promptly as we really needed this amenity after a house fire which caused us to require our temporary stay and made it impossible to do our laundry at home without electricity and water shut off from the fire to assure another fire will not start due to faulty wiring along with water shut off at the same time so that the pipes to the house won't freeze in the cold winter without any heat. This would have been helpful information to be prepared to pay $3.50 altogether per load of wash. I understand this is not the end of the world and mistakes happen, I am sure it was unintended and can be corrected for future guests that hope to do laundry while staying here. Then again, the welcoming atmosphere and friendly staff make up for it and make sure every guest is happy. I will stay here i the future and recommend this hotel to anyone.

"Me and my family"
L4913MItracyk, 09 Février 2020

I want a free night, since I couldn't get my money back. We didn't know if you come to the hotel at 5am they count that as a whole day. We wanted to stay 2 nights but we they counted. 5am to 11am a whole day. I never saw anything like it. I will never stay there again.

"Very Nice"
BPete5, 08 Février 2020

This is a very nice, newer hotel. The young lady that checked us in was very friendly. We had room 418, a king handicap room. The room was large with a very comfortable bed and a walk in shower. We will definately stay here again when in the area.

"Always good"
v8torq, 11 Janvier 2020

We've stayed here a few times and have always had a good experience. It's our go-to hotel when we're in the area. Although I've said all I need to say, I have to meet the 200 character minimum. Just did! :)

"Out of my way for a great hotel"
janetlR342AY, 08 Janvier 2020

I have stayed at this BW three times in the last three years and go 10 miles off the Interstate, south of 'Champagne IL to this hotel. It is quiet, beautiful, clean and great people working there. The rooms are nicely decorated and well equipped . I go from Minnesota to Alabama for the winter and find it a restful way to spend my first evening on the road. If it works out, I stay there on my return trip

"Best Hotel in Centralia IL"
DiannaKrchmar, 02 Janvier 2020

Clean hotel, affordable, friendly and helpful staff like Anna, Jacob, Czareenah, and Valerie. Comfortable bed, pillows and sheets. Nice flatscreen tv, free HBO and more! Free yummy breakfast, nice indoor pool and gym.

"Christmas 2019"
riedellc5, 30 Décembre 2019

Fabulous hotel in Centralia, IL. The hotel is 2 years old. Gorgeous, clean and friendly service. We did not use the pool or fitness center, but checked it out. Very nice. The fitness center is larger than most hotels we have stayed. The breakfast was fantastic! Lots of variety and the staff was very attentive.

"Nice clean place"
K7666GNdavidk, 12 Décembre 2019

Was here in Centralia for business for a week stayed here at the best Western very nice hotel very clean orderly staff is super nice and helpful I inquired about the building it's only been there for a couple years still smells brand new great place to stay I will do it again

"Great hotel"
llorourke189, 10 Décembre 2019

Hotel is very clean and the staff are great. Stayed countless times since hotel first opened. Definitely recommend this place staff are very knowledgeable and friendly. Christmas decorations were very tasteful

"Great experience once we arrived"
Jean2rick, 07 Décembre 2019

We stayed here the weekend after Thanksgiving for a wedding in the area. Once we arrived, our room was ready a couple hours early and staff were more than helpful. As others have said this is a new hotel so that is always nice but beyond that the rooms and bathrooms are clean and generously sized (we had a standard king). The bed was comfortable - not too hard and not too soft. It was nice to have in the room a chair, lamp and footstool to read, as well as a desk. Traveling as a couple with 2 suitcases we often bemoan only one luggage stand - this room had a bench for one suitcase and an extra folding stand in the closet. The room includes breakfast, which was a cut above the usual - scrambled eggs, cheese omelets, 2 kinds of sausage, pancakes and oatmeal as well as pastries and cereals. The serving and seating area has plenty of room so you aren't running over fellow guests and the dining area included an outdoor patio (not in use this chilly holiday but nice to have available). The reason for a 4 star, not a 5 star was the reservation process and our difficulty trying to request an early check-in (the wedding was the same time as regular check-in and we had a 5 hour drive that morning). As part of the wedding group I called the hotel directly for the group rate and requested early check-in and was told to call back the week of the event. A second call early the week of the event resulted in being told that the hotel was full and it was not possible. When I asked if we might use a bathroom in the lobby to change, I was told "yes, we have a lobby bathroom." When we arrived, (a couple hours early), the desk supervisor greeted us warmly and told us our room was ready and that housekeeping had worked hard to have all the rooms for the wedding guests ready early. This was obviously a different employee than the previous 2 I had spoken to and a pleasant surprise! So, my suggestion is that there be better communication and coordination among reservation desk employees - please note my request for early check-in even if you have to say it can't be guaranteed and say you will do your best, acknowledging that there is a group of guests all facing the same time issue.

JRTCMTJPT, 05 Décembre 2019

The staff is incredible - very friendly and accommodating. The evening manager volunteered to carry in my bags while I parked my car. The room was very spacious. Extremely well kept and clean. Highly recommend this location. My expectations were far exceeded. Thanks

"Great new construction hotel!"
53damon, 02 Décembre 2019

Everything here is new, fresh, and in good working order. The staff was very polite and professional. My reward status was actually recognized (I guess that's a big deal to the chain?) The room was spotless and the bathroom was very nice. New shower head was a welcome luxury!

"Great hotel!"
brittslush, 29 Novembre 2019

Stayed over Thanksgiving for a family visit and the hotel was great! Probably one of the best we have stayed at. Very clean rooms, great breakfast, and the staff were very helpful! Would definitely recommend this hotel.

"Unexpected Excellence"
August777, 23 Novembre 2019

I was hesitant to stay at a Best Western, but this is probably the nicest hotel I have stayed in for months, and I'm a diamond member with Hilton. The rooms were beautiful and clean, the lobby is spectacular, and the staff were so friendly and down to earth. I have nothing but good things to say, and would recommend this hotel to anyone. The only thing I would change is better coffee, the offering was very weak, almost watery.

"Nice Hotel"
rjkersten1, 17 Novembre 2019

Nice looking hotel with great rooms. Staff was very friendly. Located next to some good restaurants and a 24 hour Walmart right across the street. Would definitely recommend. I will stay their next time I am in Centralia.

"Best of Centralia"
mariezagaglia16, 16 Novembre 2019

Best place to stay in Centralia. To be fair, the choices are extremely limted. This is the only decent hotel and it's actually very nice. It's convenient, clean, comfortable and has a really good breakfast included. The hotel is relatively new and staff aim to please. Also, it's right next door to Walmart - literally walking distance.

"a hotel gem in Southern Illinois"
ellieshea2019, 07 Novembre 2019

We would definitely go out of our way to stay at this hotel when traveling to or through Southern Illinois. Having stayed in several others in the vicinity we thought the Best Western Plus stay was far and above the others.

"Family funeral"
bobkat79, 28 Octobre 2019

It is always a great experience. We always stay here and they are the best in every area. So glad there is always a great place and there is never a question about the service or anything else when we are here

"Great place to stay"
diannen177, 14 Octobre 2019

Pet friendly hotel and staff were very courteous and friendly with pets also!! Hotel was very clean and rooms were very spacious. Had a 2 queen bed and was very comfortable. Great value for the price and I have stayed in many hotels that were more expensive but not as nice !!!!

"Great stay"
thomascX5432LN, 12 Octobre 2019

We stopped here on our way home, using a free night voucher. We were impressed the minute we pulled up to the holtel; it looked brand new. The ompression continued when we entered the lobby; everything looked new, modern and clean! Our king room was fabulous; it was much larger than most king rooms. The only negative was that it took a while for the night shift supervisor at the front desk to verify that my voucher was valid. Even though it took about 15 minutes, she did a great job. I would definately stay here again if I was in the area, and would highly recommend it to anyone.

"Business with Comfort"
Kim J, 10 Octobre 2019

Hotel is beautiful and super clean! Every one from checking in to checking out were friendly and accommodating! Outside area is comfy and beautiful! We even used the fire pit one chilly evening! Will be staying here again when we make our trips back to the area!

"Amazing stay"
TinaB-family, 16 Septembre 2019

I'd highly recommend this hotel. It was beautiful, clean, the staff was amazing, the beds comfy, the room was spacious with both frig & microwave, the bathroom sparkled and did I mention CLEAN! Although we were up & gone before breakfast, they offered a grab & go breakfast consisting of a bottle of water, fruit & a granola bar. If you're ever in Centralia, this is THE place to stay!

"A class act!"
ElaineJorgensen, 10 Septembre 2019

This hotel has it all! It is conveniently located for all Centralia and area destinations. It is clean, beautifully decorated, with spacious rooms and plenty of amenities, including a very generous breakfast. The staff go out of their way to be helpful. It is competitively priced so that you get a lot of value for your money.

"Cleaning Service terrible"
annemckinnis, 09 Septembre 2019

Hotel was great, service was good, the location was great. This is now the only hotel in Centralia, IL. The only problem was the cleaning staff was terrible, they never cleaned my room, no towels and no toilet paper. If they could get the cleaning people to do their job.

"My stay"
Robert D, 08 Septembre 2019

I've stayed at this hotel multiple times and every stay is always a good experience the rooms are clean. The bed is comfortable. And there is a Walmart right next door. And it is always quiet for a good nights rest.

"Great Place To Stay"
sedson1957, 02 Septembre 2019

Very clean and well maintained rooms. The pool was nice, breakfast was very good. Easy in and out of the property. The staff was very friendly and made the stay more enjoyable. This is one of the better Best Westerns we have stayed in.

"Best place around!!"
mmkp972019, 22 Août 2019

Awesome place to stay! Love how clean it is! Beautiful decor that is fitting for the Centralia area!!! The beds are so comfortable I didn't want to get out of bed. Good stocked breakfast too. Staff very friendly and helpful! Looking forward to our next stay!!

"A Home Away From Home"
Go59689326255, 03 Août 2019

The Best Western Plus in Centralia, IL. is a very welcoming hotel. I love the attractive and spacious rooms. The staff is very friendly and accomodating. My daughter and I love the pool. It is very relaxing. The breakfast menu offers many choices. I feel like home from the minute that I check in.

"Great Experience"
CristilinDG, 30 Juillet 2019

My car broke down between Chicago and Nashville. Repair shop recommended this hotel. Was quite surprised with the quality of this Best Western. Will stay again if the need arises even if it is a bit off of the major highway. Price couldn't be beat with pets.

"Thin walls"
Jean H, 30 Juillet 2019

The room next door had loud kids to at least 10:30. The tv was on all night very loud. There were either thin walls or they had the adjoining room door open on their side. We were pleasantly surprised upon arrival at the beautiful new hotel. Sadly this experience ruined it.

"A plus Customer Service"
Gail L, 23 Juillet 2019

I didn't pay attention and accidentally booked on a reservation service site, not the hotel website. This meant no refunds for cancellations or changes, a fact I discovered immediately after making the reservation. (There was a possibility I would have to cancel.) That site was less than helpful, and I was given a run-around.The manager at Best Western went above and beyond with assistance for this issue. She took multiple calls from me, and even gave me her personal cell number. She was willing to go the extra mile. Without her personal intervention, I could"ve staye caught in a loop and never given a refund. I gave this hotel 4 stars simply because I haven't stayed there-yet. More than likely I will at some point, having family there, and I am looking forward to it, thanks to Amy!

"Visiting Family"
STUPIDGRIN, 21 Juillet 2019

This was a wonderful hotel. The lobby, breakfast area and outside areas were all very pleasant, modern, fresh and clean. Our room was immaculate. It was one of the most comfortable rooms we have ever stayed in. The staff were very helpful and courteous. The selection available at breakfast was very plentiful. We loved the pictures of Centralia in the hotel. The front desk had cookies out one night! This will be our go to hotel in Centralia.

"Centralia Best Western"
lausalopek, 19 Juillet 2019

This was a great place to stay with my 91 year old father. He especially loved the breakfast. There were cookies available on our check-in and the staff was very friendly. The room was clean and spacious for the both of us.

"Weekend stay"
342gregoryt, 16 Juillet 2019

My wife and I enjoyed our two night stay right after the 4th of July. The lobby is large. The room, (we were on the 3rd of 4 floors,) was large, very clean and quiet. (I was going to download some photos of the room, but my phone is acting up and not allowing me to.) The queen beds were comfortable and had plenty of pillows. The AC worked great. The staff was friendly and helpful. We look forward to staying here the next time we're in Centralia visiting family and friends.

"Family visit"
anthonyabby, 13 Juillet 2019

Great staff. Good food for breakfast. Clean. We were in need of an extra bed. The front staff brought us up a roll away bed immediately. In addition we needed to clean up a spill that was in our coolers and the staff went out of their way to help us clean it up.

"The Williams's Family Adventure"
pcwoct, 21 Juin 2019

We are a family of four two adults and two children. WE stay here at Best Western hotel for two nights. This Hotel is Great. The staff was fantastic. From the Desk clerks, housekeeper and their Food attendant that prepared breakfast for the hotel guess. IT WAS DELICIOUS!!!!!!!!!!. Thank You Best Western for your professional and polite services. WE plan to return in the near future. We give this hotel a thumb up and 10 for excellence.

"New, clean and friendly personnel"
Road63423117055, 15 Juin 2019

New, clean and friendly personnel. Big double queen rooms. Nice breakfast is included. Large lobby for visiting as well as an outdoor area with furniture for visiting. Big Walmart across the street was a plus.

"Overnight stay on our journey home"
Craig M, 05 Juin 2019

We stayed here on the last night of a long cross country trek. The hotel is a little off the highway, but worth the extra time. The hotel is new and very well appointed. The rooms are very spacious and clean. I don't normally sleep well in hotels, but the beds were fantastic. The breakfast was very surprising. A lot of selections, and everything was delicious. There is a pool, but it is on the smaller size. If the hotel is full, the pool might be overrun. Overall though, I highly recommend this property.

"Tremendous Hotel! Tremendous Hotel Staff!"
22DEW55, 04 Juin 2019

I have been a weekly guest for the past 9 months. Each 4 day weekly stay was;' 5 Star' in every area of Customer Service and Customer Satisfaction! The ‘Apex' Care begins at the Top with the Manager Ms. Amy Smith! She leads by example and her Team has embraced her Vision! From the you enter the Front Door until you depart, you will feel and experience the care and comfort of coming Home for Christmas or when you returned Home from a 1 Year deployment overseas! • Front Desk: All members on the AM & PM Shift are tremendous! •Housekeeping: Warm, Inviting, Clean and nice are words to describe each room! •Breakfast: Delicious food, appealing to the eye and a joy to the palate... my Parents and Grandparents would love to stay here as would my family and friends! •Pool & Gym: A great way to relax and unwind after a long day of driving across the Country on US-64 or when coming to visit Family! If you're traveling on US-64, it's well worth the short drive to stay at the Best Western, Centralia, IL! I've traveled the past 40 Years of business and my 30 years of AD Military throughout Europe, Asia and the Middle East... I can say unequivocally that you won't find a more;' Welcoming, Kind and Caring' Team and Hotel than the ‘ Best Western, Centralia, Illinois!

"Great hotel"
mhartgrove, 01 Juin 2019

It may be a little off the beaten path but it is well worth the drive. I have stayed there many times, even if it is a little out of the way. I would highly recommend people to stay there. Rooms and facility is very nice!

"Great place"
Maps39937917619, 27 Mai 2019

Very clean, updated hotel with friendly, helpful staff. Great breakfast too! Don't have a single negative thing to say. We've stayed here twice now while visiting family in town and we'll definitely do it again.

"Short stop on wider road trip"
Saint100, 23 Mai 2019

Handy stopoff on a road trip. Fairly new clean and comfortable hotel in a fairly quiet area. Receptionists friendly and helpful. Breakfast up to the standard expected of a BW plus. Would happily use again if in the area.

"ihsa state bass fishing final"
gmdvorak, 23 Mai 2019

wonderful place, great location, will definitely use again when we're back next year. PM desk staff, Amanda on 5/16 was great!!!! helped us find outdoor electrical outlet for our boat. You may consider the install a few more since your hotel is in a great spot and more boaters will be using you.

"Overnight stay"
Trail09930177131, 20 Mai 2019

We were traveling back home and stayed overnight on the last leg of our journey. My family and I were very happy with this spur of the moment choice. The hotel is very new and very well done. The rooms were spacious and well decorated. The beds were comfortable and rooms were very quiet. The breakfast was fantastic. Tons of options and the food was very well prepared. The only negative about the whole stay was the size of the pool. If the hotel is full, the pool will be overrun.

"Pleasant surprise"
clintina s, 24 Avril 2019

I usually stay at Hilton hotels but none were located in Centralia Illinois where I needed to be for a funeral. The property is conveniently located, exceptionally clean, and offers excellent amenities and awesome staff.

"Finally, a great place actually IN Centralia."
jeppert3, 24 Avril 2019

This hotel is very new. It is spacious, clean, and excellently appointed (think Fairfield or Hampton). It had all the amenities I have come to expect in hotels of this class. The staff was friendly and courteous. I was informed upon check-in that there were quiet hours between 10PM and 8AM, a less usual but greatly appreciated feature. I come here annually and this will be the place I stay from now on.

"Awesome and fun"
ChiChiKhmaii5, 22 Avril 2019

This place is spacious, clean (most of the time). Diversified, affordable, has a few good restaurants near by including a Walmart. Has a great swimming pool for the kids. Will return again. The staff are great most of the time.

1601chs, 02 Avril 2019

My kids and I visited family in the area over spring break, so we stayed in a suite for comfort and extra space. It was very reasonably priced, tastefully decorated, and very clean. The staff were professional and friendly, breakfast was lovely, and the pool was a great cold season perk. Our entire family agreed that we'd stay here again in a heartbeat!

"Wedding Weekend"
Jet02053901711, 02 Avril 2019

I was part of a large family group staying for the weekend. I cannot believe how courteous the people at the front desk, let alone anyone working in the hotel, remained towards my ridiculously loud and sometimes downright rude family members. I cannot imagine that was an easy task. Thanks to everyone for a weekend none of us will forget anytime soon.

"Family wedding group"
Paradise59440534654, 01 Avril 2019

Beautiful, new hotel in the area! Plenty of parking, great room sizes, surprisingly good breakfast buffet & kind staff. The over night attendant was the exception to this rating, she was pretty much ALWAYS outside in her truck smoking & playing on her phone. When we did find her outside & not at the front desk, she seemed annoyed that we needed something. Otherwise great experience at this hotel.

Passenger24873474564, 30 Mars 2019

This was an older location, but the ‘new and fancy' locations arent as inviting and comfy. This location was the best experience all around!! Thanks to the sweet staff and carpet in the room!! The coffee was even delicious

"Excellent Hotel"
Brandon P, 23 Mars 2019

Best Western of Centralia, has excellent service. The staff are welcoming and friendly. The rooms are clean and in excellent condition. Nice Breakfast. Nice clean pool and fitness center. I would recommend this hotel to anyone.

"What a great stay"
Voyager66212529897, 07 Mars 2019

A hidden gem after a long trip through rural Illinois! This is a new hotel with large, clearn rooms, plenty of pillows, fridge and microwave, great common areas, huge breakfast and fun pool! Staff was very friendly and helpful.

"Awesome hotel/The check-in"
3timemarinedad, 15 Février 2019

The check in was not looking like things were going to go very well but then we were greeted with a big smile and said they had been booked solid from the night before and it would be a few minutes and we were offered breakfast while we waited so we said sure and before we could finish they had come to us and said they had rooms for all of us and the breakfast was not your tipical free muffins and coffee it's the cleanest place I've ever eaten the staff is very very friendly and helpful the rooms are super spacious and the beds are perfect I was on business but I would take my friends and family here

"Baby shower"
Voyager25335725349, 08 Février 2019

The rooms are excellent, everything worked. The bathroom was spotless. I would recommend this hotel for family outings. The kids enjoyed the breakfast and the swimming pool which in closed in. The front lobby was very cozy and you could either sit and watch tv or work at the work stations.

"Great Hotel"
Resort48658846212, 04 Février 2019

The hotel was very clean and everyone is very friendly. Room was huge compared to most double queen rooms we have stayed in previously. Breakfast was a great selection of different options for everyone. Great job

"Outstanding Experience"
OnAir35878181690, 27 Janvier 2019

The hotel was in excellent condition with a large lobby and breakfast area. The staff was extremely helpful and professional and went out of their way to meet our needs. The room was spacious and comfortable with all of the expected amenities. We would definitely recommend to anyone visiting the area.

"“Awesome hotel and staff”"
Tonydur, 24 Janvier 2019

I have had the best experience staying at this hotel. Staff was very welcoming and friendly. The hotel is well kept and super clean.The breakfast was more than abundant. I would recommend this hotel to anyone staying here.Will definitely be staying here on future trips. Thanks for a great experience! Sincerely, Tony D. 1/23/19

"Always a great stay."
george s, 21 Janvier 2019

I have stayed at the Best Western Plus on three different trips to Centralia over the past 12 months for family get togethers. The hotel is well maintained and the staff are very friendly. The breakfast bar is well stocked with a good assortment of food for all tastes and the common area is a pleasant space to visit and drink coffee. The indoor pool was very nice. The rooms are very spacious and well furnished for a comfortable stay. You cant go wrong choosing this hotel when you are traveling in the Centralia area. Go Orphans.

"Best Hotel in 45+ years of Travel"
22DEW55, 13 Janvier 2019

I've been traveling on business for 45+ years and have never stayed in a better Hotel! When you consider: Hotel Staff, Rooms, Facilities, Breakfast and the added touches, the Best Western, Centralia is THE BEST Hotel by far! I've stayed in the Best Western, Centralia, IL each week fir the past year and each & every visit is a tremendous and pleasant experience! It's like coming Home for Christmas! You are with Family each time you enter the Front Door! Their Excellence begins at the Top with the •Hotel Manager- ‘Amy!' She sets the pace and tone for the entire Team to follow... Customer focused care, kindness, professionalism and proficiency! •Front Desk Staff: Always greated with a smile and a warm welcome! You are Family when you walk in the door! Misty, Amber, Anna, Valerie and the entire Front Desk Staff are exceptional! •Cooks & Breakfast: Mitsy, Tina, Joanne and Beth are Wonderful People and Outstanding Cooks! My Mom & Dad would love to come to Breakfast at the Best Western, Centralia, IL! The food is always delicious, exceptionally prepared and pleasing to the eye! •Rooms and Housekeeping Staff: The Rooms are clean, spotless, warm and comfortable! The Housekeeping Staff does an exceptional job is keeping all the Rooms clean, wRm and comfortable • Facilities: The Pool and exercise room are a great way to relax and unwind after a long Day! If you are traveling cross country on US-64, I strongly recommend you stay at the Best Western, Centralia, IL! None better and I give them 5 ⭐️ in all phases of what a Business traveler or family is looking for! You won't be disappointed but happy to have stayed their!!!

"family gathering"
ojm13, 07 Janvier 2019

This Best Western is new and a wonderful place to stay. If you are going to or through Centralia this hotel is a great place to stay. The staff is very professional will help with information on area or any problem that may arise. Rooms are one of the largest we have had. The breakfast will definitely meet your needs with one of the largest variety of items.

"Surprise value!"
allen J, 06 Janvier 2019

This entire facility was spotless and the staff were professional, pleasant and caring. Rooms were large, had all the amenities necessary to provide a great stay. The breakfast was hot, flavorful and there was plenty of variety. The lobby and hallways were as well maintained as the rooms. A great value and a very pleasant stay

"New Christmas tradition"
RiaMatt, 28 Décembre 2018

This was our first Christmas since our son with special needs moved into a residential facility nearby. We wanted to start a new Christmas tradition with him by staying at this hotel and celebrating with our son and family overnight. The staff went out of their way to make sure we had plant of space and supplies needed to make this a great beginning to our new tradition. The hotel is very nice and I would definitely come back here again.

"surprise trip"
DANIEL B, 20 Décembre 2018

wonderful hotel. Staff very helpful, large clean room, very comfortable bed. Has a great breakfast and evening snack. Will stay here on future trips. One of us uses a wheelchair and the handicap room was large with necessary excess to features.

"My Most Recent Surprise!"
Excursion13261436592, 24 Novembre 2018

I am now a serious Best Western FAN! To say everything was good is an understatement. Great service and all the typical amenities. I loved the walk-in shower (glass doors with brushed chrome handles).

"Very impressed with this hotel. The size of the rooms was exceptional."
cindylU3287PY, 06 Novembre 2018

The staff was very helpful and accommodating to our needs. The breakfast buffet was very nice. There were several large areas for our group to gather the morning after the wedding, just to visit. We left a cell phone in the room and they contacted us to retrieve it before we left the hotel! there is a nice indoor pool, which we did not have time to take advantage of.

"I came to town at the last minute for my job."
FarAway11016505877, 30 Octobre 2018

This hotel was perfect! I came from Chicago via Amtrak. When I called the hotel, the manager at the time, Misty, could not have been more helpful! There is no cab service in this part of southern/central Illinois, but Misty put me in touch with South Central Transit and I was able to get to the hotel from the train station and set up all my travel needs around town for the next day as well. The rooms were impeccable and the complimentary breakfast was fabulous! Cookies at the front desk were the icing on the cake!

"Baby Shower Weekend"
cardaniexpress, 15 Octobre 2018

My family and additional family members came to town for a baby shower.Our weekend stay was very nice at this facility. Would recommend for future travels.I actually started a BestWestern Rewards program so that we can utilize this hotel for any future stays.

"A Gem of a Hotel with aTremendous Staff!"
22DEW55, 09 Octobre 2018

I've traveled throughout the World and I can say with strong conviction the "Best Western Plus Centralia Hotel & Suites is in the Top 1% of ALL Hotels I've stayed in during the past 45 years! Extremely Polite, Professional & Proactive Hotel Staff led by their Manager-MISTY, do a fantastic job! They treat you as Family from the time you arrive to check in until check out! Clean Rooms, Great Pool & Gym; fantastic Breakfast..they are ;'THE Benchmark of Excellence' for other Hotels to strive towards!

"Great hotel, full of Amenities"
ChiChiKhmaii5, 08 Octobre 2018

Great hotel, very very clean. gets busy at times but this place is very laid back. There were a very few times that I felt extremely uncomfortable, one housekeeper accused me of having Cannabis in my room. and the last time i visited they gave me an extremely hard time to check in. Other then that, the place is wonderful just a few bad apples in their staff.

"Great hotel"
Trek383773, 07 Octobre 2018

This hotel is a wonderful place to stay. Clean rooms. Great beds. Awesome pillows. Fairly decent breakfast. Great staff.Quiet. They have a pool. Workout room. I have stayed e times and always the same. ?? ?? ??

"Best Western Plus - Centralia, IL"
LoveTravel27868, 03 Octobre 2018

Newer property that offers everything you need for a comfortable stay. I appreciate the size of the king room and the large open area of the lobby. The breakfast was good with many options. I look forward to future stays.

"best hotel in the area"
elidacastillo0220, 28 Septembre 2018

Always clean, always friendly, great amenities. Only hotel I would recommend in the area, I've stayed at plenty others but none compare to this. Breakfast is good, and it runs until 10am so you don't have to wake up early, they never run out of food and food is always fresh. Rooms are very spacious, clean, and quiet,

"Class Reunion and family visit"
Stay541543, 24 Septembre 2018

I was really excited to stay in such a nice hotel in Centralia. It was a CHS class reunion but also was in town to handle family business. My sis in law and I decided to stay at BW. Got to see several former classmates and visit in a quiet nice place. It was so clean maybe because it was new but very nice and inviting. The bed was very comfortable the rooms are large with lots of extra room - refrig , micro wave, coffee- all you need but also complimentary breakfast - full hot breakfast in a nice large room. The people on staff even took my personal cup and filled with ice and water for me. The staff - both shifts were very kind, friendly, and helpful. The temperatures, were nice so we sat out on the outside patio until it got late then came inside to the couches to visit - it was great!!! I would definitely stay again. Misty was a great help at check in and check out - didn't get the night shift girls name but she too was awesome. The room we had was quite- heard nothing but ourselves ??Great prices- great place??

I3467WBconnieh, 19 Septembre 2018

This is a new hotel and it is beautiful for the little town of Centralia IL. They needed a decent place to stay in town since the next closest place was 30 minutes away. The rooms are hugh with lots of space to move around and clean and the staff is friendly and helpful.

"In town for my son's wedding"
bposchen, 04 Septembre 2018

The room was pretty good size, clean, quiet and odor free. We enjoyed the pool and the relaxing patio out back. The breakfast was hot and fresh. The staff was friendly and professional. We will deffinently stay again.

"BEST Best Western"
teresaresch, 31 Août 2018

The absolutely BEST Best Western! The staff members were very helpful. The lobby is beautiful and welcoming! The rooms were large, clean, and tastefully decorated. The bathroom was large and clean and I loved the large shower! The breakfast was great!

"Attending a funeral "
jssherri, 25 Août 2018

Great place to stay. Clean and spacious rooms. Friendly and helpful staff. Wonderful breakfast with excellent food and the choice was magnificent. Really nice indoor heated pool, great fitness room. Cleaning service was excellent. Cannot say enough about this place.

"Good Hotel"
greggers2018, 15 Août 2018

This is just what Centralia needed. I wouldn't say they invested a lot in mattresses or silly window ac units, but we will stay there again when in town. Super staff and pet friendly. Hotel is new so maintenance isn't an issue.

"House without water was reason for visit"
DebSandoval_IL, 12 Août 2018

Since my home had no water, what better time to check out the local new Best Western that had just opened. What a disappointment. The air conditioner said 73 and the room had to be at least 80 and when it did run it made funny noises. The bed was very firm so no sleep for me and back ache besides. Breakfast was varied but lacking in flavor and one lady I overheard said, oh DON'T get the biscuits and gravy. I didn't, but the omelette was not better. It was a disappointment since it was new.

"Perfect stay"
Carol M, 12 Août 2018

We stayed here in Centralia during a family trip to Carlyle Lake. The distance between the hotel and lake was convenient. It's right next door to a new Wal-Mart (bonus). The hotel is brand new and beautiful. Our room was really big and our beds were extremely comfortable. The amenities at this hotel were wonderful (free internet, breakfast, lots of plug-ins for media devices). We will definitely consider coming back.

"Staff was amazing"
cjsmom0623, 10 Août 2018

Staff was amazing Came down with my youth from my youth ministry for a conference and Centralia Illinois had a wonderful time in this hotel the staff was very professional very friendly kudos to the front desk in the manager of this hotel they exceeded all of our expectations ran into a little glitch but they fixed it handled it up and went above and beyond to make sure that we were happy my kids love the pool but stay at this hotel again if in the area

"great hotel in an unlikely place"
340ron, 10 Août 2018

wasn't expecting much but was very surprised. It was great!!! The staff was helpful and very friendly. The food in the morning was fresh and very good. I will stay here again. they put us in the wedding suite and it totally spoiled us.

"Good place to stay with great service"
Carmen A, 03 Août 2018

Great service was the best part of this stay. The rooms are clean and the beds are comfortable. There were multiple pillow types on the bed so you had the type you need without having to call for Housekeeping. All staff memebers greeted us with a smile throughout our stay. I will definitely stay here again.

"A very pleasent experience"
Jeff G, 18 Juillet 2018

I would highly recommend this well run, very clean, very comfortable hotel. I have been visiting family in Centralia for decades and the quality of accommodations had gotten so bad that we started staying in neighboring towns which was very inconvenient. We were so pleased to hear that Best Western was building a new hotel here and looked forward to booking a room the next time we visited. We were not disappointed! A very pleasant stay indeed. The staff was wonderful, the rooms were spacious and well appointed. The hot breakfast was worth getting up for then going back to bed and sleeping in because the beds were so comfortable. The price was surprisingly reasonable as well. No question about it, we will be back!

"Great addition to Centralia "
robinholz, 24 Juin 2018

Can't say how thrilled this hotel was built! It's comfortable, clean and the staff is wonderful. We visit the area once a month and this hotel has made it very enjoyable! We are able to swim with our grandchildren in the pool area. We eat a very nice breakfast for free every morning. They have many choices so we are always happy. This is such a welcome addition to Centralia! Thanks Best Western!

"Lovely Hotel, Nice Location"
Avidtravelbug, 31 Mai 2018

Stayed here for a family wedding. We booked a double Q suite - sleeps 6 and is a very spacious room with a lot of amenities (mini fridge, microwave, coffee/tea maker, cabinet), full closet-sliding doors, Q pull out sofa & easy chair, 2 flat screen TVs (although can only use one at a time). Full, hot breakfast - many options! Indoor pool - but no hot tub. The only other issue we ran into is that our phones (VZN) were constantly 'searching for service' - no calls/texts and phone would power down overnight because batteries would drain.

"First Class facility!"
Sandy S, 22 Mai 2018

New facility that is maintained by a very friendly staff. Breakfast buffet was extensive and hot. Walmart next door. Would definitely return. Easy to get to from the interstate. Keep up the good work staff!

"Office Manager"
E4747QMamanda, 16 Mai 2018

Everyone was very helpful. The rooms were very clean as it is a brand new hotel. I needed a large table to work at during the evening hours. The front desk was very accommodating with this. They had fresh cookies and coffee at all times. The breakfast was really good as well.

"Very good. Very clean."
pats252018, 01 Mai 2018

Beautiful new, very clean hotel. Staff was friendly and helpful. Bed was comfortable, couch was hard and uncomfortable. Shower was a pain, breakfast was okay but not wonderful, pool was warm, but pool room was chilly. Wifi didn't work for us.

"Wonderful Experience"
thomaslynnallen, 30 Avril 2018

This hotel is an oasis - great staff, awesome rooms and amenities, and well maintained. We really appreciate such a nice hotel in this small town. We'll stay here many more times as we return to visit family in the area.

"Clean & Comfortable; Nice Staff"
Heath C, 26 Avril 2018

I'm told this is the nicest hotel in Centralia; it is new within the past few years. It was definitely clean, hospitable and the staff, room and bed were excellent. It was a little higher price than I anticipated, but not bad. There is a Mexican restaurant a short walk away and a McDonald's across the street. The Mexican restaurant was very good and reasonably priced. Breakfast at the hotel was hot with eggs, bacon, sausage, gravy, yogurt, etc. It was well prepared, the dining room was very clean and updated.

"Weekend getaway to visit friends."
qtrider, 23 Mars 2018

The only problem that we had was when we went to go relax and enjoy the pool area, we had to share it with a very noisy group of children. They rent out the swimming pool for kids parties. Other than this issue, we really enjoyed our stay at this hotel.

"This hotel should show other hotels how it's done!"
B L, 08 Mars 2018

Worth the detour!! This is a hotel that's off the main highway about 15 minutes. It is well worth it. It is clean and the service it top rate. Take the time to drive a bit off the highway and you'll not be sorry. The rooms are truly wonderful, not small, nice extra's, great breakfast and so much more. You'll wonder when you're going through town, but then you'll see it's great once you get there. Clean, friendly staff, lots of space, modern and comfortable. Even the pillows are perfect. This hotel should show other hotels how it's done! Only suggestion to hotel is to get cable with a guide as a part of TV.

"Nicest hotel in the area"
Barry D, 28 Février 2018

This newly opened hotel was sorely needed in this rural Southern Illinois community. Being new (opened Dec 2017), the room was clean and fresh. The hotel staff was extremely accommodating and helpful; they knew us by sight after first day. Complimentary breakfast was typical for this type of hotel. Lobby and dining area better than most. Within walking distance of Walmart and several restaurants. Will definitely stay here again.

"Great stay!!"
thickgirl65, 10 Février 2018

Very clean,beautiful hotel, loved everything about it. pool was warm & inviting, the breakfast was amazing, oh the choices!!! Recommend staying here & enjoying, I believe you'll feel quite refreshed the next day!!!!

"The best of the BEST"
Larry P, 09 Janvier 2018

This Best Western is unquestionably the best at which we have stayed. Not only does the hotel look more like a high scale Hilton but it has full-size pillows and large towels! The breakfast has more than most. The rooms are very large and well put together. The television was larger than most. Finally, the staff is beyond compare! If you are traveling to or from St Louis on 64 is it worth the trip up to stay at this hotel. Or if you just want a relaxing vacation at a hotel will all the trimmings but don't want to pay the price this is that place. Staying in St. Louis, I would stay here! No I don't work for this hotel, I just think whoever put this hotel together has set the standard!

"Awesome location"
Chuck K, 04 Janvier 2018

This is a brand new location. I was impressed to the point of looking for Best Western Plus in other towns I travel for business. Granted it is brand new but the staff was very friendly and helpful. We will be back.

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