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Codes Avantages

Best Western Plus Centralia Hotel & Suites, Centralia

8145 Jolliff Bridge Road, 62801-5651, Centralia, United States - Voir sur une carte
Best Western Plus Centralia Hotel & Suites - Vue extérieure Best Western Plus Centralia Hotel & Suites est idéalement situé dans le centre de Centralia. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le tout nouveau Best Western Plus Centralia Hotel & Suites à Centralia, dans l'Illinois, est parfait pour les voyageurs d'affaires ou les touristes dans le centre et le sud de l'Illinois. Vous vous sentirez totalement à l’aise dans nos très grandes chambres, avec matelas à plateau-coussin, télévisions LED 109 cm, Wi-Fi gratuit, réfrigérateur et cafetière. Vous pourrez entamer la journée du bon pied avec un petit déjeuner chaud, complet et gratuit. Ensuite, vous pourrez profiter d'une séance de mise en forme dans notre spacieux centre de fitness ou vous détendre en vous baignant dans notre piscine intérieure. Situé à seulement 8 kilomètres du lac Raccoon et à seulement 27 kilomètres du lac Carlyle, cet hôtel offre un large choix d'activités de plein air, telles que la chasse, le canotage, la baignade, la pêche, la randonnée ou l’observation des oiseaux. De nombreuses places de parking gratuites sont disponibles pour tous, y compris les grands camions, véhicules de camping et caravanes. Nous disposons d'un centre d'affaires et de deux salles de conférence. Offrez-vous un encas ou une friandise sucrée dans notre boutique de cadeaux ouverte 24 heures sur 24. Pour les séjours plus longs, une blanchisserie est disponible sur place. Nous bénéficions d'une position idéale pour assister au festival annuel de la montgolfière ou aux régates sur le lac Raccoon. Nous disposons également d'une suite nuptiale avec une cheminée et un bain bouillonnant. Notre personnel dévoué et amical fera en sorte que vous profitiez de votre séjour avec nous au Best Western Plus Centralia Hotel & Suites.

Best Western Plus

Centralia Hotel & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2019
Basé sur l'avis de 87 voyageurs
Note attribuée
Excellent
75
Très bon
10
Moyen
1
Médiocre
1
Horrible
0
CONSULTEZ LES AVIS POUR
En couple En couple
9
En famille En famille
48
Escapade entre amis Escapade entre amis
4
Professionnel Professionnel
17
Voyage solo Voyage solo
5
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Outstanding"

5
User 05/12/2019

The staff is incredible - very friendly and accommodating. The evening manager volunteered to carry in my bags while I parked my car. The room was very spacious. Extremely well kept and clean. Highly recommend this location. My expectations were far exceeded. Thanks

"Great new construction hotel!"

5
User 02/12/2019

Everything here is new, fresh, and in good working order. The staff was very polite and professional. My reward status was actually recognized (I guess that's a big deal to the chain?) The room was spotless and the bathroom was very nice. New shower head was a welcome luxury!

"Great hotel!"

5
User 29/11/2019

Stayed over Thanksgiving for a family visit and the hotel was great! Probably one of the best we have stayed at. Very clean rooms, great breakfast, and the staff were very helpful! Would definitely recommend this hotel.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to leave such a glowing review of our property. It is always wonderful to hear when our guests enjoy our oversized rooms, premium beds, complimentary breakfast, top rated customer service and top rated cleanliness. It will make our team's day to hear your appreciation for their efforts. We hope to see you again soon.

"Unexpected Excellence"

5
User 23/11/2019

I was hesitant to stay at a Best Western, but this is probably the nicest hotel I have stayed in for months, and I'm a diamond member with Hilton. The rooms were beautiful and clean, the lobby is spectacular, and the staff were so friendly and down to earth. I have nothing but good things to say, and would recommend this hotel to anyone. The only thing I would change is better coffee, the offering was very weak, almost watery.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for such kind words and for taking the time to review our property. I am very pleased to hear how well you were taken care of during your stay. Your kind comments will be shared with the staff. We at here at The Best Western Plus Centralia Hotel & Suites are aware that every traveler has many choices available when selecting accommodations. We will continue to do our best to be your selection for future travel. We strive to provide industry leading superior customer care and hope we achieved that for you during your stay. Please give us a cal if there is anything we can assist you with. 618-918-2559

"Nice Hotel"

5
rjkersten1, Aurora, Colorado 17/11/2019

Nice looking hotel with great rooms. Staff was very friendly. Located next to some good restaurants and a 24 hour Walmart right across the street. Would definitely recommend. I will stay their next time I am in Centralia.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, hank you for taking the time to review our property. Our team enjoys hearing when their hard work on cleaning and exceptional guest service are appreciated. We also take great pride in our convenient location, premium beds and quiet, welcoming atmosphere. We look forward to continuing to be a place for you to relax on your travels.

"Best of Centralia"

5
User 16/11/2019

Best place to stay in Centralia. To be fair, the choices are extremely limted. This is the only decent hotel and it's actually very nice. It's convenient, clean, comfortable and has a really good breakfast included. The hotel is relatively new and staff aim to please. Also, it's right next door to Walmart - literally walking distance.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for the wonderful review. We are glad you enjoyed the comfort of our beds. Our free hot breakfast buffet and friendly service are also something we take great pride in. We look forward to taking care of you again when you are back in the area. Please do not hesitate to give us a call if there is anything we can assist you with. 618-918-2559

"a hotel gem in Southern Illinois"

5
ellieshea2019, Torrance, California 07/11/2019

We would definitely go out of our way to stay at this hotel when traveling to or through Southern Illinois. Having stayed in several others in the vicinity we thought the Best Western Plus stay was far and above the others.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property. We take great pride in providing a superior guest experience for every guest every time. I will be sure to share your positive comments with our team. It is wonderful to hear when their diligent work is appreciated! We look forward to taking care of you again in the future.

"Family funeral"

5
User 28/10/2019

It is always a great experience. We always stay here and they are the best in every area. So glad there is always a great place and there is never a question about the service or anything else when we are here

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Please let me start by saying how sorry we are for your loss. However, I am very happy to hear how much you enjoy staying with us here at The Best Western Plus Centralia Hotel & Suites. It is always a pleasure to hear such positive feedback. We hope to welcome you back in the future. Please do not hesitate to give us a call if there is anything we can assist you with on future reservation. 618-918-2559

"Great place to stay"

5
diannen177, crystal lake, United States 14/10/2019

Pet friendly hotel and staff were very courteous and friendly with pets also!! Hotel was very clean and rooms were very spacious. Had a 2 queen bed and was very comfortable. Great value for the price and I have stayed in many hotels that were more expensive but not as nice !!!!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to leave such a glowing review of our property. It is always wonderful to hear when our guests enjoy our oversized rooms, premium beds, complimentary breakfast, top rated customer service and top rated cleanliness. It will make our team's day to hear your appreciation for their efforts. We hope to see you again soon. Please give us a call if there is anything we can assist you with. 618-918-2559

"Great stay"

4
thomascX5432LN, Roscoe, Illinois 12/10/2019

We stopped here on our way home, using a free night voucher. We were impressed the minute we pulled up to the holtel; it looked brand new. The ompression continued when we entered the lobby; everything looked new, modern and clean! Our king room was fabulous; it was much larger than most king rooms. The only negative was that it took a while for the night shift supervisor at the front desk to verify that my voucher was valid. Even though it took about 15 minutes, she did a great job. I would definately stay here again if I was in the area, and would highly recommend it to anyone.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I truly appreciate you kind words about our staff. We hope to have the opportunity to welcome you back in the near future .Please do not hesitate to give us a call if there is anything we can assist you with. 618-918-2559

"Business with Comfort"

5
User 10/10/2019

Hotel is beautiful and super clean! Every one from checking in to checking out were friendly and accommodating! Outside area is comfy and beautiful! We even used the fire pit one chilly evening! Will be staying here again when we make our trips back to the area!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for staying with us and for filling out your recent survey. We are pleased that your stay was a pleasant one. Our hotel is very proud of its level of service, cleanliness and quality of its product. We are glad that it felt like home to you. We look forward to having you stay with us again in the future. Please do not hesitate give us a call if there is anything we can assist you with. 618-918-2559

"Amazing stay"

5
TinaB-family, Moberly, Missouri 16/09/2019

I'd highly recommend this hotel. It was beautiful, clean, the staff was amazing, the beds comfy, the room was spacious with both frig & microwave, the bathroom sparkled and did I mention CLEAN! Although we were up & gone before breakfast, they offered a grab & go breakfast consisting of a bottle of water, fruit & a granola bar. If you're ever in Centralia, this is THE place to stay!

Marcyjones17, Director of Sales at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to leave such a glowing review of our property. It is always wonderful to hear when our guests enjoy our oversized rooms, premium beds, complimentary breakfast, top rated customer service and top rated cleanliness. It will make our team's day to hear your appreciation for their efforts. We hope to see you again soon.

"A class act!"

5
User 10/09/2019

This hotel has it all! It is conveniently located for all Centralia and area destinations. It is clean, beautifully decorated, with spacious rooms and plenty of amenities, including a very generous breakfast. The staff go out of their way to be helpful. It is competitively priced so that you get a lot of value for your money.

Marcyjones17, Director of Sales at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for your glowing review of our new hotel. I am glad you had a chance to enjoy our complimentary hot breakfast, over sized rooms and other premium amenities. Our team takes great pride in the quality that we provide for our guests. We hope to serve you again on your future visits to the area.

"Cleaning Service terrible"

4
annemckinnis, Chicago, Illinois 09/09/2019

Hotel was great, service was good, the location was great. This is now the only hotel in Centralia, IL. The only problem was the cleaning staff was terrible, they never cleaned my room, no towels and no toilet paper. If they could get the cleaning people to do their job.

Marcyjones17, Director of Sales at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you enjoyed our top rated guest service and convenient location on your recent visit. I apologize that the cleaning service you received did not exceed your expectations. We strive to improve every day and your comments will help us in our training, retraining and accountability. We hope to have a chance to impress you on a future stay.

"My stay"

5
Robert D, SANDOVAL 08/09/2019

I've stayed at this hotel multiple times and every stay is always a good experience the rooms are clean. The bed is comfortable. And there is a Walmart right next door. And it is always quiet for a good nights rest.

Marcyjones17, Director of Sales at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to review our property. Our team enjoys hearing when their hard work on cleaning and exceptional guest service are appreciated. We also take great pride in our convenient location, premium beds and quiet, welcoming atmosphere. We look forward to continuing to be a place for you to relax on your travels.

"Great Place To Stay"

5
sedson1957, Elkhart, Indiana 02/09/2019

Very clean and well maintained rooms. The pool was nice, breakfast was very good. Easy in and out of the property. The staff was very friendly and made the stay more enjoyable. This is one of the better Best Westerns we have stayed in.

Marcyjones17, Director of Sales at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to review our property. We take great pride in providing a superior guest experience for every guest every time. I will be sure to share your positive comments with our team. It is wonderful to hear when their diligent work is appreciated! We look forward to taking care of you again in the future.

"Best place around!!"

5
User 22/08/2019

Awesome place to stay! Love how clean it is! Beautiful decor that is fitting for the Centralia area!!! The beds are so comfortable I didn't want to get out of bed. Good stocked breakfast too. Staff very friendly and helpful! Looking forward to our next stay!!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for the fantastic review. We are glad you enjoyed the comfort of our beds. Our free hot breakfast buffet and friendly service are also something we take great pride in. We look forward to taking care of you again when you are back in the area. Please do not hesitate to give us a call if there is anything we can assist you with. 618-918-2559

"A Home Away From Home"

5
User 03/08/2019

The Best Western Plus in Centralia, IL. is a very welcoming hotel. I love the attractive and spacious rooms. The staff is very friendly and accomodating. My daughter and I love the pool. It is very relaxing. The breakfast menu offers many choices. I feel like home from the minute that I check in.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. We strive to provide excellent service to our guests and make their stay as enjoyable as possible, we are glad that it felt like home away from home to you. We hope to have the opportunity to welcome you back in the near future. Please give us a call if there is anything we can assist you with on future reservations. 618-918-2559

"Great Experience"

5
CristilinDG, Downers Grove, Illinois 30/07/2019

My car broke down between Chicago and Nashville. Repair shop recommended this hotel. Was quite surprised with the quality of this Best Western. Will stay again if the need arises even if it is a bit off of the major highway. Price couldn't be beat with pets.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites.I am very happy that we were able to provide you with a clean welcoming place to stay while your car was being worked on. Please give us a call if there is anything we can assist you with. 618-918-2559

"Thin walls"

2
Jean H, Joliet, Illinois 30/07/2019

The room next door had loud kids to at least 10:30. The tv was on all night very loud. There were either thin walls or they had the adjoining room door open on their side. We were pleasantly surprised upon arrival at the beautiful new hotel. Sadly this experience ruined it.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, I am truly sorry for any noise you may have experienced during your stay with us. While I wish, you had a better experience it is feedback like this that we learn from and use to improve. We hope you will give us another chance to show just what our standards are here at The Best Western Plus Centralia Hotel & Suites. Please give us a call if there is anything we can assist you with. 618-918-2559

"A plus Customer Service"

4
Gail L, Portsmouth, United States 23/07/2019

I didn't pay attention and accidentally booked on a reservation service site, not the hotel website. This meant no refunds for cancellations or changes, a fact I discovered immediately after making the reservation. (There was a possibility I would have to cancel.) That site was less than helpful, and I was given a run-around.The manager at Best Western went above and beyond with assistance for this issue. She took multiple calls from me, and even gave me her personal cell number. She was willing to go the extra mile. Without her personal intervention, I could"ve staye caught in a loop and never given a refund. I gave this hotel 4 stars simply because I haven't stayed there-yet. More than likely I will at some point, having family there, and I am looking forward to it, thanks to Amy!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Ms Gail, Thank you for taking the time to review our property. It was a pleasure in helping you get this resolved. I look forward to meeting you in the future. Please do not hesitate to give me a call if there is anything I can assist you with. 618-918-2559

"Visiting Family"

5
User 21/07/2019

This was a wonderful hotel. The lobby, breakfast area and outside areas were all very pleasant, modern, fresh and clean. Our room was immaculate. It was one of the most comfortable rooms we have ever stayed in. The staff were very helpful and courteous. The selection available at breakfast was very plentiful. We loved the pictures of Centralia in the hotel. The front desk had cookies out one night! This will be our go to hotel in Centralia.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property. I am very pleased to hear how well you were taken care of during your stay. Your kind comments will be forwarded to the hotel to be shared with the staff. We at Best Western Plus Centralia Hotel & Suites are aware that every traveler has many choices available when selecting accommodations. We will continue to do our best to be your selection for future travel. We strive to provide industry leading superior customer care and hope we achieved that for you today. Please do not hesitate to call if there is anything we can assist you with on future reservations. 618-918-2559

"Centralia Best Western"

5
lausalopek, Madison, Wisconsin 19/07/2019

This was a great place to stay with my 91 year old father. He especially loved the breakfast. There were cookies available on our check-in and the staff was very friendly. The room was clean and spacious for the both of us.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very happy to hear you and your father enjoyed your stay and were able to take advantage of our complimentary breakfast. We hope to welcome you back in the future. Please give us a call if there is anything we can assist you with. 618-918-2559

"Weekend stay"

5
342gregoryt, Saint Peters, Missouri 16/07/2019

My wife and I enjoyed our two night stay right after the 4th of July. The lobby is large. The room, (we were on the 3rd of 4 floors,) was large, very clean and quiet. (I was going to download some photos of the room, but my phone is acting up and not allowing me to.) The queen beds were comfortable and had plenty of pillows. The AC worked great. The staff was friendly and helpful. We look forward to staying here the next time we're in Centralia visiting family and friends.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to give us your feedback on our hotel. We strive to provide excellent service to our guests and make their stay as enjoyable as possible here at The Best Western Plus Centralia Hotel & Suites. We look forward to your next visit. Please do not hesitate to give us a call if there is anything we can assist you with on future reservations. 618-918-2559

"Family visit"

5
User 13/07/2019

Great staff. Good food for breakfast. Clean. We were in need of an extra bed. The front staff brought us up a roll away bed immediately. In addition we needed to clean up a spill that was in our coolers and the staff went out of their way to help us clean it up.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very pleased to hear that our staff was able to accommodate you with our roll-away beds. We hope to have the opportunity to welcome you back in the near future. Please do not hesitate to give us a call if there is anything we can assist you with. 618-918-2559

"The Williams's Family Adventure"

5
User 21/06/2019

We are a family of four two adults and two children. WE stay here at Best Western hotel for two nights. This Hotel is Great. The staff was fantastic. From the Desk clerks, housekeeper and their Food attendant that prepared breakfast for the hotel guess. IT WAS DELICIOUS!!!!!!!!!!. Thank You Best Western for your professional and polite services. WE plan to return in the near future. We give this hotel a thumb up and 10 for excellence.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, I am very pleased to hear how well you were taken care of during your stay. Your kind comments will be shared with the staff. We hope to have the opportunity to welcome you back in the future. Please do not hesitate to give us a call if there is anything we can assist you with. 618-918-2559

"New, clean and friendly personnel"

5
User 16/06/2019

New, clean and friendly personnel. Big double queen rooms. Nice breakfast is included. Large lobby for visiting as well as an outdoor area with furniture for visiting. Big Walmart across the street was a plus.

Marcyjones17, Guest Relations Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Valued Guest, Thank you for the fantastic review. We are glad you enjoyed our over sized rooms and public areas. Our free hot breakfast buffet and friendly service are also something we take great pride in. We hope to take care of you again when you are back in the area.

"Overnight stay on our journey home"

4
User 05/06/2019

We stayed here on the last night of a long cross country trek. The hotel is a little off the highway, but worth the extra time. The hotel is new and very well appointed. The rooms are very spacious and clean. I don't normally sleep well in hotels, but the beds were fantastic. The breakfast was very surprising. A lot of selections, and everything was delicious. There is a pool, but it is on the smaller size. If the hotel is full, the pool might be overrun. Overall though, I highly recommend this property.

Marcyjones17, Public Relations Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Valued Guest, Thank you for your wonderful recommendation. We take great pride in our beautiful, new, over-sized rooms and premium beds. Our staff will be delighted to hear your appreciation for their hard work on our free hot breakfast buffet and the overall cleanliness of the property. Satisfied guests like you are the best motivators for our team. We hope to have you relax with us again if your treks bring you back to the area.

"Tremendous Hotel! Tremendous Hotel Staff!"

5
22DEW55, Manama, Bahrain 04/06/2019

I have been a weekly guest for the past 9 months. Each 4 day weekly stay was;' 5 Star' in every area of Customer Service and Customer Satisfaction! The ‘Apex' Care begins at the Top with the Manager Ms. Amy Smith! She leads by example and her Team has embraced her Vision! From the you enter the Front Door until you depart, you will feel and experience the care and comfort of coming Home for Christmas or when you returned Home from a 1 Year deployment overseas! • Front Desk: All members on the AM & PM Shift are tremendous! •Housekeeping: Warm, Inviting, Clean and nice are words to describe each room! •Breakfast: Delicious food, appealing to the eye and a joy to the palate... my Parents and Grandparents would love to stay here as would my family and friends! •Pool & Gym: A great way to relax and unwind after a long day of driving across the Country on US-64 or when coming to visit Family! If you're traveling on US-64, it's well worth the short drive to stay at the Best Western, Centralia, IL! I've traveled the past 40 Years of business and my 30 years of AD Military throughout Europe, Asia and the Middle East... I can say unequivocally that you won't find a more;' Welcoming, Kind and Caring' Team and Hotel than the ‘ Best Western, Centralia, Illinois!

Marcyjones17, Public Relations Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Valued Guest, It was our absolute pleasure to have you stay with us over the weekends these past months. The appreciative and encouraging words you bestowed upon our hard working staff mean so much to us all. We hope that if your travels ever bring you back our way you will stop in and visit us again. All of our team wishes you well on your continued ventures!

"Great hotel"

5
mhartgrove, Columbia, Missouri 01/06/2019

It may be a little off the beaten path but it is well worth the drive. I have stayed there many times, even if it is a little out of the way. I would highly recommend people to stay there. Rooms and facility is very nice!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with is here at The Best Western Plus Centralia Hotel & Suites. I am very pleased you enjoyed your time with us and we truly appreciate the recommendation. If ever in the area again, please do not hesitate to call. 618-918-2559

"Great place"

5
User 27/05/2019

Very clean, updated hotel with friendly, helpful staff. Great breakfast too! Don't have a single negative thing to say. We've stayed here twice now while visiting family in town and we'll definitely do it again.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. It is a pleasure to hear you enjoyed your stay.We hope to have to opportunity to provide you with the same level of excellence next time you are in the area. Please give us a call if there is anything we can assist you with on any future reservations. 618-918-2559

"Short stop on wider road trip"

5
Saint100, Manchester, United Kingdom 23/05/2019

Handy stopoff on a road trip. Fairly new clean and comfortable hotel in a fairly quiet area. Receptionists friendly and helpful. Breakfast up to the standard expected of a BW plus. Would happily use again if in the area.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel& Suites. I am very happy to hear you were able to take advantage of our complimentary breakfast. We strive to provide an excellent guest experience to each guest. We hope to have the opportunity to welcome you back in the near future. Please give us a call if there is anything we can assist you with. 618-918-2559

"ihsa state bass fishing final"

5
gmdvorak, Downers Grove, Illinois 23/05/2019

wonderful place, great location, will definitely use again when we're back next year. PM desk staff, Amanda on 5/16 was great!!!! helped us find outdoor electrical outlet for our boat. You may consider the install a few more since your hotel is in a great spot and more boaters will be using you.

Marcyjones17, Public Relations Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Valued Guest, It was a pleasure to have you relax with us. I will be sure to pass on your kind words to Amanda. She is a wonderful ambassador for our entire team's dedication to guest centric service. I am pleased to hear that you enjoyed the convenience of our property. We will check into your suggestion with the outlets for you and future guests. We look forward to your return.

"Overnight stay"

4
User 20/05/2019

We were traveling back home and stayed overnight on the last leg of our journey. My family and I were very happy with this spur of the moment choice. The hotel is very new and very well done. The rooms were spacious and well decorated. The beds were comfortable and rooms were very quiet. The breakfast was fantastic. Tons of options and the food was very well prepared. The only negative about the whole stay was the size of the pool. If the hotel is full, the pool will be overrun.

Marcydawn, Public Relations Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for giving our new property a try on your travels home. We are delighted that you enjoyed our over sized rooms and hot breakfast buffet. Our staff works diligently to provide each and every guest with a positive experience. We sincerely hope you will visit us again when you are in the area.

"Pleasant surprise"

5
clintina s, Fairfield Glade, Tennessee 24/04/2019

I usually stay at Hilton hotels but none were located in Centralia Illinois where I needed to be for a funeral. The property is conveniently located, exceptionally clean, and offers excellent amenities and awesome staff.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for such kind words and for taking the time to review our property. I am very pleased to hear you enjoyed your time with us here at The Best Western Plus Centralai Hotel & Suite. We hope to have the opportunity to welcome you back in the future. Please do not hesitate to give us a call if we can assist you with future reservations. 618-918-2559

"Finally, a great place actually IN Centralia."

5
jeppert3, Independence, Missouri 24/04/2019

This hotel is very new. It is spacious, clean, and excellently appointed (think Fairfield or Hampton). It had all the amenities I have come to expect in hotels of this class. The staff was friendly and courteous. I was informed upon check-in that there were quiet hours between 10PM and 8AM, a less usual but greatly appreciated feature. I come here annually and this will be the place I stay from now on.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites.We love to hear positive feedback and are thrilled you enjoyed your stay with us. I will be sure to share your kind comments to our entire staff. We hope you choose to visit us again in the near future. Please give us a call if there is anything we can assist you with. 618-918-2559

"Awesome and fun"

5
User 22/04/2019

This place is spacious, clean (most of the time). Diversified, affordable, has a few good restaurants near by including a Walmart. Has a great swimming pool for the kids. Will return again. The staff are great most of the time.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very happy you were able to take advantage of our indoor swimming pool. We look forward to your next stay. Please do not hesitate to give us a call if there is anything we can assist you with on future reservations. 618-918-2559

"Wow"

5
User 02/04/2019

My kids and I visited family in the area over spring break, so we stayed in a suite for comfort and extra space. It was very reasonably priced, tastefully decorated, and very clean. The staff were professional and friendly, breakfast was lovely, and the pool was a great cold season perk. Our entire family agreed that we'd stay here again in a heartbeat!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, I truly appreciate you taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very pleased you enjoyed your time with us. I will be sure to pass on your kind words to our team. We hope to welcome you back in the near future. Please do not hesitate to give us a call if there is anything we can assist you with. 618-918-2559

"Wedding Weekend"

5
Jet02053901711, Chicago, Illinois 02/04/2019

I was part of a large family group staying for the weekend. I cannot believe how courteous the people at the front desk, let alone anyone working in the hotel, remained towards my ridiculously loud and sometimes downright rude family members. I cannot imagine that was an easy task. Thanks to everyone for a weekend none of us will forget anytime soon.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very pleased to hear you enjoyed your stay. We hope to welcome you back in the future. Please give us a call if there is anything we can assist you with. 618-918-2559

"Family wedding group"

5
User 01/04/2019

Beautiful, new hotel in the area! Plenty of parking, great room sizes, surprisingly good breakfast buffet & kind staff. The over night attendant was the exception to this rating, she was pretty much ALWAYS outside in her truck smoking & playing on her phone. When we did find her outside & not at the front desk, she seemed annoyed that we needed something. Otherwise great experience at this hotel.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to give us your feedback on our brand new hotel. We strive to provide excellent service to our guests and make their stay as enjoyable as possible. I am very sorry to hear that you experienced less than perfect service during your stay with us.

"Fantastic"

5
Passenger24873474564, Junction City, Kansas 30/03/2019

This was an older location, but the ‘new and fancy' locations arent as inviting and comfy. This location was the best experience all around!! Thanks to the sweet staff and carpet in the room!! The coffee was even delicious

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to give us your feedback on our brand new hotel. We strive to provide excellent service to our guests and make their stay as enjoyable as possible. We hope to welcome you back in the near future. Please give us a call if there is anything we can assist you with. 618-918-2559

"Excellent Hotel"

5
User 23/03/2019

Best Western of Centralia, has excellent service. The staff are welcoming and friendly. The rooms are clean and in excellent condition. Nice Breakfast. Nice clean pool and fitness center. I would recommend this hotel to anyone.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you fr taking the time to review our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very pleased you enjoyed your time with us and were able to take advantage of our complimentary breakfast, 24 hour fitness center, and our indoor heated pool. We hope to welcome you back in the near future. Please give us a call if there is anything we can assist you with on future reservations. 618-918-2559

"What a great stay"

5
Voyager66212529897, Dixon, Illinois 07/03/2019

A hidden gem after a long trip through rural Illinois! This is a new hotel with large, clearn rooms, plenty of pillows, fridge and microwave, great common areas, huge breakfast and fun pool! Staff was very friendly and helpful.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. We are happy to hear you enjoyed your stay with us. Our staff takes great pride in delighting our guests, so we value your feedback and will be sure to share it with our team. We hope to have the opportunity to welcome you back in the future. Please give us a call if there is anything we can assist you with. 618-918-2559

"Awesome hotel/The check-in"

5
User 15/02/2019

The check in was not looking like things were going to go very well but then we were greeted with a big smile and said they had been booked solid from the night before and it would be a few minutes and we were offered breakfast while we waited so we said sure and before we could finish they had come to us and said they had rooms for all of us and the breakfast was not your tipical free muffins and coffee it's the cleanest place I've ever eaten the staff is very very friendly and helpful the rooms are super spacious and the beds are perfect I was on business but I would take my friends and family here

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for such kind words. We strive to provide an excellent guest experience to each and every guest. I am very pleased to hear how much you enjoyed your stay with us here at The Best Western Plus Centralia Hotel & Suites. We hope to welcome you back in the future. Please give us a call if there is anything we can assist you with. 618-918-2559

"Baby shower"

5
Voyager25335725349, Chicago, Illinois 08/02/2019

The rooms are excellent, everything worked. The bathroom was spotless. I would recommend this hotel for family outings. The kids enjoyed the breakfast and the swimming pool which in closed in. The front lobby was very cozy and you could either sit and watch tv or work at the work stations.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for a wonderful recommendation! We are thrilled you enjoyed staying with us and were able to take advantage of our complimentary breakfast and indoor heated pool. We strive to provide an excellent guest experience here at The Best Western Plus Centralia Hotel & Suites. We hope to welcome you back in the future. Please give us a call if there is anything we can assist you with. 618-918-2559

"Great Hotel"

5
User 04/02/2019

The hotel was very clean and everyone is very friendly. Room was huge compared to most double queen rooms we have stayed in previously. Breakfast was a great selection of different options for everyone. Great job

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property. I am very happy to hear how much you enjoyed your stay. We strive to provide an excellent guest experience here at The Best Western Plus Centrlia Hotel & Suites. We hope to welcome you back in the near future. Please give us a call if there is anything we can assist you with on future reservations.618-918-2559

"Outstanding Experience"

5
OnAir35878181690, Centralia, Illinois 27/01/2019

The hotel was in excellent condition with a large lobby and breakfast area. The staff was extremely helpful and professional and went out of their way to meet our needs. The room was spacious and comfortable with all of the expected amenities. We would definitely recommend to anyone visiting the area.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for a wonderful recommendation! We hope to have to opportunity to provide you with the same level of excellence next time you are in the area.

"“Awesome hotel and staff”"

5
User 24/01/2019

I have had the best experience staying at this hotel. Staff was very welcoming and friendly. The hotel is well kept and super clean.The breakfast was more than abundant. I would recommend this hotel to anyone staying here.Will definitely be staying here on future trips. Thanks for a great experience! Sincerely, Tony D. 1/23/19

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for recommending our property and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am truly pleased to hear how much you enjoyed your stay. We look forward to welcoming you back in the near future. Please give us a call if there is anything we can assist you with on future reservations. 618-918-2559

"Always a great stay."

5
User 21/01/2019

I have stayed at the Best Western Plus on three different trips to Centralia over the past 12 months for family get togethers. The hotel is well maintained and the staff are very friendly. The breakfast bar is well stocked with a good assortment of food for all tastes and the common area is a pleasant space to visit and drink coffee. The indoor pool was very nice. The rooms are very spacious and well furnished for a comfortable stay. You cant go wrong choosing this hotel when you are traveling in the Centralia area. Go Orphans.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property. I am very pleased to hear how much you enjoy staying with us. We strive to provide excellent service to our guests and make their stay as enjoyable as possible. We look forward to welcoming you back in the near future. Please give us a call if there is anything we can assist you with on any future reservations. 618-918-2559

"Best Hotel in 45+ years of Travel"

5
22DEW55, Manama, Bahrain 13/01/2019

I've been traveling on business for 45+ years and have never stayed in a better Hotel! When you consider: Hotel Staff, Rooms, Facilities, Breakfast and the added touches, the Best Western, Centralia is THE BEST Hotel by far! I've stayed in the Best Western, Centralia, IL each week fir the past year and each & every visit is a tremendous and pleasant experience! It's like coming Home for Christmas! You are with Family each time you enter the Front Door! Their Excellence begins at the Top with the •Hotel Manager- ‘Amy!' She sets the pace and tone for the entire Team to follow... Customer focused care, kindness, professionalism and proficiency! •Front Desk Staff: Always greated with a smile and a warm welcome! You are Family when you walk in the door! Misty, Amber, Anna, Valerie and the entire Front Desk Staff are exceptional! •Cooks & Breakfast: Mitsy, Tina, Joanne and Beth are Wonderful People and Outstanding Cooks! My Mom & Dad would love to come to Breakfast at the Best Western, Centralia, IL! The food is always delicious, exceptionally prepared and pleasing to the eye! •Rooms and Housekeeping Staff: The Rooms are clean, spotless, warm and comfortable! The Housekeeping Staff does an exceptional job is keeping all the Rooms clean, wRm and comfortable • Facilities: The Pool and exercise room are a great way to relax and unwind after a long Day! If you are traveling cross country on US-64, I strongly recommend you stay at the Best Western, Centralia, IL! None better and I give them 5 ⭐️ in all phases of what a Business traveler or family is looking for! You won't be disappointed but happy to have stayed their!!!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for the kind word and for taking the time to review our property. I am very pleased to hear how well you were taken care of during your stay with us here at The Best Western Plus Centralia Hotel & Suites. Your kind comments will be shared with the entire staff. We are aware that every traveler has many choices available when selecting accommodations. We appreciate your loyalty to Best Western Hotels and we will continue to do our best to be your selection for future travel. We strive to provide industry leading superior customer care and hope achieved that for you with each stay. If you need future assistance feel free to contact us at any time. > 618-918-2559

"family gathering"

5
ojm13, Clarksville, Tennessee 07/01/2019

This Best Western is new and a wonderful place to stay. If you are going to or through Centralia this hotel is a great place to stay. The staff is very professional will help with information on area or any problem that may arise. Rooms are one of the largest we have had. The breakfast will definitely meet your needs with one of the largest variety of items.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to complete our online survey and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites.I appreciate the information you have given us in your review. I am pleased you enjoyed our breakfast. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I am very happy you felt our staff was friendly and courteous as we take pride in offering excellent service here. We look forward to seeing you in the future. Please give us a call if we can assist you with any future reservations. 618-918-2559

"Surprise value!"

5
allen J, Marietta, Georgia 06/01/2019

This entire facility was spotless and the staff were professional, pleasant and caring. Rooms were large, had all the amenities necessary to provide a great stay. The breakfast was hot, flavorful and there was plenty of variety. The lobby and hallways were as well maintained as the rooms. A great value and a very pleasant stay

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and for choosing to stay with us here at The Best Western PLus Centralia Hotel & Suites. It was our pleasure to be able to provide you with a clean welcoming. . A positive guest experience is something our staff takes great pride in, and will pass along your feedback to our team members. We hope to welcome you back in the near future. Please do not hesitate to give us a call if there is anything we can assist you with on future reservations. 618-918-2559

"New Christmas tradition"

5
RiaMatt, Springfield, Illinois 28/12/2018

This was our first Christmas since our son with special needs moved into a residential facility nearby. We wanted to start a new Christmas tradition with him by staying at this hotel and celebrating with our son and family overnight. The staff went out of their way to make sure we had plant of space and supplies needed to make this a great beginning to our new tradition. The hotel is very nice and I would definitely come back here again.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, I want to thanking you for taking the time to review our property and for choosing the Best Western Plus Centralia Hotel & Suites. It was such a joy to be able to see such smiling loving faces with each of you that came through our door. We look forward to having you again. Please do not hesitate to give us a call if there is anything we can assist you with. 618-918-2559

"surprise trip"

5
DANIEL B, CLARKSVILLE 20/12/2018

wonderful hotel. Staff very helpful, large clean room, very comfortable bed. Has a great breakfast and evening snack. Will stay here on future trips. One of us uses a wheelchair and the handicap room was large with necessary excess to features.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for being a Best Western Rewards member and for taking the time review our property. It is a great pleasure to learn about your experience with us at The Best Western Plus Centralia Hotel & Suites.I am happy that you were able to take advantage of our wonderful breakfast. We always strive to provide the highest level of service to all our guests and we look forward to the opportunity to provide you with the same level of excellence. Please give us a call if we can be of assist on any future reservations. 618-918-2559

"My Most Recent Surprise!"

5
Excursion13261436592, Saint Louis, Missouri 24/11/2018

I am now a serious Best Western FAN! To say everything was good is an understatement. Great service and all the typical amenities. I loved the walk-in shower (glass doors with brushed chrome handles).

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for staying with us here at The Best Western Plus Centralia Hotel & Suites. I am very happy to hear how much you enjoyed your stay. We strive to provide an excellent guest experience. We hope to welcome you back in the near future. Please give us a call if there is anything we can assist you with on any future stays. 618-918-2559

"Very impressed with this hotel. The size of the rooms was exceptional."

5
cindylU3287PY, nashville, United States 06/11/2018

The staff was very helpful and accommodating to our needs. The breakfast buffet was very nice. There were several large areas for our group to gather the morning after the wedding, just to visit. We left a cell phone in the room and they contacted us to retrieve it before we left the hotel! there is a nice indoor pool, which we did not have time to take advantage of.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for the kind words and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very happy to hear you enjoyed your stay and were able to take advantage of our amazing breakfast. Hopefully you can come visit again in the near future and give our indoor heated pool a try. Please don't hesitate to give us a call if there is anything we can help you with on any future stays. 618-918-2559

"I came to town at the last minute for my job."

5
User 30/10/2018

This hotel was perfect! I came from Chicago via Amtrak. When I called the hotel, the manager at the time, Misty, could not have been more helpful! There is no cab service in this part of southern/central Illinois, but Misty put me in touch with South Central Transit and I was able to get to the hotel from the train station and set up all my travel needs around town for the next day as well. The rooms were impeccable and the complimentary breakfast was fabulous! Cookies at the front desk were the icing on the cake!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for your kind words. I am very pleased that Misty was able to help. I will be sure to let her know just how much of an impact she had on your stay. I am also very happy to hear you enjoyed your stay with us here at The Best Western Plus Centralia Hotel & Suites.Please don't hesitate to give us a call if there is anything we can help you with in the future. 618-918-2559

"Baby Shower Weekend"

5
cardaniexpress, New Philadelphia, Ohio 15/10/2018

My family and additional family members came to town for a baby shower.Our weekend stay was very nice at this facility. Would recommend for future travels.I actually started a BestWestern Rewards program so that we can utilize this hotel for any future stays.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Congratulations on your soon to be new family addition and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very happy we were able to provide you with a place to gather wit friends and family for such a special occasion. Thank you for the recommendation. We look forward to welcoming you back the next time you are in the area. Please don't hesitate to give us a call if there is anything we can assist you with on any future reservations.

"A Gem of a Hotel with aTremendous Staff!"

5
22DEW55, Manama, Bahrain 09/10/2018

I've traveled throughout the World and I can say with strong conviction the "Best Western Plus Centralia Hotel & Suites is in the Top 1% of ALL Hotels I've stayed in during the past 45 years! Extremely Polite, Professional & Proactive Hotel Staff led by their Manager-MISTY, do a fantastic job! They treat you as Family from the time you arrive to check in until check out! Clean Rooms, Great Pool & Gym; fantastic Breakfast..they are ;'THE Benchmark of Excellence' for other Hotels to strive towards!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, thank you for taking the time to provide a positive review. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.A positive guest experience is something our staff takes great pride in, and will make sure Misty and our entire team get the chance to read your review. Please don't hesitate to give us a call if there is anything we can assist you with on any future reservations. We hope to welcome you back in the near future. 618-918-2559

"Great hotel, full of Amenities"

4
User 08/10/2018

Great hotel, very very clean. gets busy at times but this place is very laid back. There were a very few times that I felt extremely uncomfortable, one housekeeper accused me of having Cannabis in my room. and the last time i visited they gave me an extremely hard time to check in. Other then that, the place is wonderful just a few bad apples in their staff.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for your review of our brand new hotel. I was very pleased to hear that you enjoyed our relaxing atmosphere and exceptional cleaning standards. I appreciate the feedback on areas of improvement for our staff and processes. We work diligently to improve our guest experience every day and your comments help us do so. We hope to welcome you back again soon. If you would like to discuss your experience further, please feel free to contact me at 618-918-2559.

"Great hotel"

5
User 07/10/2018

This hotel is a wonderful place to stay. Clean rooms. Great beds. Awesome pillows. Fairly decent breakfast. Great staff.Quiet. They have a pool. Workout room. I have stayed e times and always the same. ?? ?? ??

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property and let us know how we are doing. I am very pleased to hear you enjoy your stay with us here at The Best Western Plus Centralia Hotel & Suites and were able to take advantage of our indoor heated pool and amazing fitness center. We truly appreciate your loyalty. Please give us a call if there is anything we can assist you with on any future reservations. We hope to see you soon. 618-918-2559

"Best Western Plus - Centralia, IL"

5
User 03/10/2018

Newer property that offers everything you need for a comfortable stay. I appreciate the size of the king room and the large open area of the lobby. The breakfast was good with many options. I look forward to future stays.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am so happy you enjoyed our property and got the chance to try a few of our amenities. Please give us a call if there is anything we can assist you with on any future stays. 618-918-2559

"best hotel in the area"

5
elidacastillo0220, Chicago, Illinois 28/09/2018

Always clean, always friendly, great amenities. Only hotel I would recommend in the area, I've stayed at plenty others but none compare to this. Breakfast is good, and it runs until 10am so you don't have to wake up early, they never run out of food and food is always fresh. Rooms are very spacious, clean, and quiet,

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for the kind words and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very pleased to hear you enjoyed your stay and had the chance to try our delicious breakfast. Thank you for the recommendation. Please give us a call if there is anything we can help you with in the future. We hope to welcome you back soon. 618-918-2559

"Class Reunion and family visit"

5
User 24/09/2018

I was really excited to stay in such a nice hotel in Centralia. It was a CHS class reunion but also was in town to handle family business. My sis in law and I decided to stay at BW. Got to see several former classmates and visit in a quiet nice place. It was so clean maybe because it was new but very nice and inviting. The bed was very comfortable the rooms are large with lots of extra room - refrig , micro wave, coffee- all you need but also complimentary breakfast - full hot breakfast in a nice large room. The people on staff even took my personal cup and filled with ice and water for me. The staff - both shifts were very kind, friendly, and helpful. The temperatures, were nice so we sat out on the outside patio until it got late then came inside to the couches to visit - it was great!!! I would definitely stay again. Misty was a great help at check in and check out - didn't get the night shift girls name but she too was awesome. The room we had was quite- heard nothing but ourselves ??Great prices- great place??

AmyS6619, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
! It was our pleasure to be able to provide you with a clean welcoming room and a soft comfortable mattress. I am so very pleased to hear you were able to visit friends and family while staying with us. I will be sure to let Misty and the other staff members know just how much of an impact they had on your stay. We hope to have to opportunity to provide you with the same level of excellence next time you are in the area. Please give us a call if there is anything we can assist you on wit any future reservations. 618-918-2559

"Excellent"

5
I3467WBconnieh, Braidwood, Illinois 19/09/2018

This is a new hotel and it is beautiful for the little town of Centralia IL. They needed a decent place to stay in town since the next closest place was 30 minutes away. The rooms are hugh with lots of space to move around and clean and the staff is friendly and helpful.

AmyS6619, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for such kind words and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. We strive to provide an excellent guest experience for each and every guest. I am very happy to hear you enjoyed your stay. We hope to welcome you back in the future. Please don't hesitate to give us a call if there is anything we can assist you with on any future stays. 618-918-2559

"In town for my son's wedding"

5
bposchen, springfield mo 04/09/2018

The room was pretty good size, clean, quiet and odor free. We enjoyed the pool and the relaxing patio out back. The breakfast was hot and fresh. The staff was friendly and professional. We will deffinently stay again.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very happy to hear you were able to enjoy the indoor pool and outdoor patio. Please don't hesitate to give us a call if there is anything we can help you with in the future. We hope to welcome you back. 618-918-2559

"BEST Best Western"

5
teresaresch, Rome, Georgia 31/08/2018

The absolutely BEST Best Western! The staff members were very helpful. The lobby is beautiful and welcoming! The rooms were large, clean, and tastefully decorated. The bathroom was large and clean and I loved the large shower! The breakfast was great!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am happy to hear that you enjoyed the design of our hotel. I assure you that we work every day to elevate all aspects of our guest experience to make it just as impressive as our building. If you have any concerns or are in need of any assistance regarding a future stay, please don't hesitate to contact

"Attending a funeral "

5
User 25/08/2018

Great place to stay. Clean and spacious rooms. Friendly and helpful staff. Wonderful breakfast with excellent food and the choice was magnificent. Really nice indoor heated pool, great fitness room. Cleaning service was excellent. Cannot say enough about this place.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you so much for your review of our property I am pleased you enjoyed your stay with us here at The Best Western Plus Centralia Hotel & Suites. A positive guest experience is something our staff takes great pride in. I will be sure to pass along your feedback to our team members. Please don't hesitate to give us a call if there is anything we can assist you with. 618-918-2559

"Good Hotel"

4
User 15/08/2018

This is just what Centralia needed. I wouldn't say they invested a lot in mattresses or silly window ac units, but we will stay there again when in town. Super staff and pet friendly. Hotel is new so maintenance isn't an issue.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property. I am very pleased to hear you enjoyed your stay with us here at The Best Western Plus Centralia Hotel & Suites. We are excited to welcome you back. Please don;t hesitate t give us a call if there is anything we can assist you with. 618-918-2559

"House without water was reason for visit"

3
DebSandoval_IL, Sandoval, IL 12/08/2018

Since my home had no water, what better time to check out the local new Best Western that had just opened. What a disappointment. The air conditioner said 73 and the room had to be at least 80 and when it did run it made funny noises. The bed was very firm so no sleep for me and back ache besides. Breakfast was varied but lacking in flavor and one lady I overheard said, oh DON'T get the biscuits and gravy. I didn't, but the omelette was not better. It was a disappointment since it was new.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to give us your feedback on our brand new hotel. We strive to provide excellent service to our guests and make their stay as enjoyable as possible. I apologize for any inconvenience you experienced during your stay.

"Perfect stay"

5
User 12/08/2018

We stayed here in Centralia during a family trip to Carlyle Lake. The distance between the hotel and lake was convenient. It's right next door to a new Wal-Mart (bonus). The hotel is brand new and beautiful. Our room was really big and our beds were extremely comfortable. The amenities at this hotel were wonderful (free internet, breakfast, lots of plug-ins for media devices). We will definitely consider coming back.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Guest, Thank you for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites, and providing a positive review. Our staff takes great pride in delivering an exceptional customer experience. I'll be sure to let them know of your feedback. We hope to welcome you back in the future. Please don't hesitate to give us a call if there is anything we can assist you with on any future reservations. 618-918-2559

"Staff was amazing"

5
cjsmom0623, Carbondale, Illinois 10/08/2018

Staff was amazing Came down with my youth from my youth ministry for a conference and Centralia Illinois had a wonderful time in this hotel the staff was very professional very friendly kudos to the front desk in the manager of this hotel they exceeded all of our expectations ran into a little glitch but they fixed it handled it up and went above and beyond to make sure that we were happy my kids love the pool but stay at this hotel again if in the area

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to provide us with a positive review and for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Please give us a call if there is anything we can assist you wit on any future reservations. 618-918-2559

"great hotel in an unlikely place"

5
User 10/08/2018

wasn't expecting much but was very surprised. It was great!!! The staff was helpful and very friendly. The food in the morning was fresh and very good. I will stay here again. they put us in the wedding suite and it totally spoiled us.

"Good place to stay with great service"

5
Carmen A, Grayson, United States 03/08/2018

Great service was the best part of this stay. The rooms are clean and the beds are comfortable. There were multiple pillow types on the bed so you had the type you need without having to call for Housekeeping. All staff memebers greeted us with a smile throughout our stay. I will definitely stay here again.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for your kind review. We love to hear positive feedback and are thrilled you enjoyed your stay with us. We hope you choose to visit our beautiful area in the near future. Please don't hesitate to give us a call if there is anything we can assist you on with any future reservations. 618-918-2559

"A very pleasent experience"

5
Jeff G, Atlanta, Georgia 18/07/2018

I would highly recommend this well run, very clean, very comfortable hotel. I have been visiting family in Centralia for decades and the quality of accommodations had gotten so bad that we started staying in neighboring towns which was very inconvenient. We were so pleased to hear that Best Western was building a new hotel here and looked forward to booking a room the next time we visited. We were not disappointed! A very pleasant stay indeed. The staff was wonderful, the rooms were spacious and well appointed. The hot breakfast was worth getting up for then going back to bed and sleeping in because the beds were so comfortable. The price was surprisingly reasonable as well. No question about it, we will be back!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, It was our pleasure to be able to provide you with a clean welcoming room and a soft comfortable mattress. Thank you for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites while you were in Centralia. We hope to have to opportunity to provide you with the same level of excellence next time you are in the area.

"Great addition to Centralia "

5
robinholz, Prospect Heights, Illinois 24/06/2018

Can't say how thrilled this hotel was built! It's comfortable, clean and the staff is wonderful. We visit the area once a month and this hotel has made it very enjoyable! We are able to swim with our grandchildren in the pool area. We eat a very nice breakfast for free every morning. They have many choices so we are always happy. This is such a welcome addition to Centralia! Thanks Best Western!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our Hotel. I very happy to hear you enjoyed your stay with us here at The Best Western Plus Centralia Hotel & Suites. I am glad you were able to enjoy our indoor heated pool and our freshly baked cookies. Please don't hesitate to give us a call if there is anything we can assist you with on any future reservations.

"Lovely Hotel, Nice Location"

4
Avidtravelbug, Omaha, Nebraska 31/05/2018

Stayed here for a family wedding. We booked a double Q suite - sleeps 6 and is a very spacious room with a lot of amenities (mini fridge, microwave, coffee/tea maker, cabinet), full closet-sliding doors, Q pull out sofa & easy chair, 2 flat screen TVs (although can only use one at a time). Full, hot breakfast - many options! Indoor pool - but no hot tub. The only other issue we ran into is that our phones (VZN) were constantly 'searching for service' - no calls/texts and phone would power down overnight because batteries would drain.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I apologize for the issue you had with your phone signal. However I am very happy to hear that you enjoyed our spacious rooms and the amenities we offer. I am also pleased to hear that you were able to relax in our pool. If there is anything we can assist you with on any future reservations please don't hesitate to give us a call. 618-918-2559

"First Class facility!"

5
User 22/05/2018

New facility that is maintained by a very friendly staff. Breakfast buffet was extensive and hot. Walmart next door. Would definitely return. Easy to get to from the interstate. Keep up the good work staff!

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for your kind words! I will be sure to pass this on to our team. I am very happy to hear you enjoyed your stay with us and hope to welcome you back in the near future.

"Office Manager"

5
E4747QMamanda, Parkersburg, Iowa 16/05/2018

Everyone was very helpful. The rooms were very clean as it is a brand new hotel. I needed a large table to work at during the evening hours. The front desk was very accommodating with this. They had fresh cookies and coffee at all times. The breakfast was really good as well.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to let us know how we are doing. I am very excited to hear that you enjoyed our breakfast and fresh cookies. We hope to welcome you back here at The Best Western Plus Centralia Hotel & Suites in the near future

"Very good. Very clean."

4
User 01/05/2018

Beautiful new, very clean hotel. Staff was friendly and helpful. Bed was comfortable, couch was hard and uncomfortable. Shower was a pain, breakfast was okay but not wonderful, pool was warm, but pool room was chilly. Wifi didn't work for us.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for taking the time to give us your feedback on our brand new property. We strive to provide excellent service to our guests and make their stay as enjoyable as possible. I am very sorry to hear that you experienced less than perfect service during your stay with us. and that our WIFI was giving such an issue. Please know that I will check in with our service provide to get any issues resolved. However I am very pleased to hear you enjoyed your overall stay and that our staff was able to help. We hope to welcome you back in the near future.

"Wonderful Experience"

5
thomaslynnallen, Wimberley, Texas 30/04/2018

This hotel is an oasis - great staff, awesome rooms and amenities, and well maintained. We really appreciate such a nice hotel in this small town. We'll stay here many more times as we return to visit family in the area.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for your kind review. We love to hear positive feedback and are thrilled you enjoyed your stay with us, and were able to take advantage of just a few of our amenities. Here at The Best Western Plus Centralia Hotel & Suites we strive to provide an excellent guest experience. I will make sure that every member of our team will get to see your feedback. We look forward to welcoming you back in the future.

"Clean & Comfortable; Nice Staff"

5
Heath C, Kuttawa, Kentucky 26/04/2018

I'm told this is the nicest hotel in Centralia; it is new within the past few years. It was definitely clean, hospitable and the staff, room and bed were excellent. It was a little higher price than I anticipated, but not bad. There is a Mexican restaurant a short walk away and a McDonald's across the street. The Mexican restaurant was very good and reasonably priced. Breakfast at the hotel was hot with eggs, bacon, sausage, gravy, yogurt, etc. It was well prepared, the dining room was very clean and updated.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property. I am very pleased to hear you enjoyed your stay with us and enjoyed the hot breakfast and the near by restaurants. Please give us a call if there is anything we can help you with.

"Weekend getaway to visit friends."

5
qtrider, Waukesha, Wisconsin 23/03/2018

The only problem that we had was when we went to go relax and enjoy the pool area, we had to share it with a very noisy group of children. They rent out the swimming pool for kids parties. Other than this issue, we really enjoyed our stay at this hotel.

Rachel W, Owner at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for visiting the brand new Best Western Plus Centralia Hotel & Suites. I am happy to hear that you enjoyed your stay. The pool parties have become very popular with our guests but can get loud when the kids are having fun. Please let us know if there is anything that we can do to help you with your next reservation at 618-918-2559. Thank you again for choosing Best Western Plus.

"This hotel should show other hotels how it's done!"

5
B L, Phoenix, Arizona 08/03/2018

Worth the detour!! This is a hotel that's off the main highway about 15 minutes. It is well worth it. It is clean and the service it top rate. Take the time to drive a bit off the highway and you'll not be sorry. The rooms are truly wonderful, not small, nice extra's, great breakfast and so much more. You'll wonder when you're going through town, but then you'll see it's great once you get there. Clean, friendly staff, lots of space, modern and comfortable. Even the pillows are perfect. This hotel should show other hotels how it's done! Only suggestion to hotel is to get cable with a guide as a part of TV.

Rachel W, Owner at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for the amazing review of the new Best Western Plus Centralia Hotel & Suites! We take great pride in our large rooms, free hot breakfast, indoor pool and 24-hour fitness room. The TV guide is scheduled to be added to the Mediacom lineup in the future, so until then we must use the printed guide included in the room. We are happy that you made the extra effort to come and stay with us. Please let us know if you need any assistance with your next reservation with us by calling 618-918-2559. Thank you again for choosing Best Western Plus.

"Nicest hotel in the area"

4
Barry D, Dallas, Texas 28/02/2018

This newly opened hotel was sorely needed in this rural Southern Illinois community. Being new (opened Dec 2017), the room was clean and fresh. The hotel staff was extremely accommodating and helpful; they knew us by sight after first day. Complimentary breakfast was typical for this type of hotel. Lobby and dining area better than most. Within walking distance of Walmart and several restaurants. Will definitely stay here again.

Amy S, General Manager at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for choosing to stay with us here at The Best Western Plus Centralia Hotel & Suites. I am very pleased to hear that you enjoyed your stay with us. I will be sure to share your kind words to our staff. We hope to see you in warmer weather. Please let us know if there is anything e can do for any future stays.

"Great stay!!"

5
User 10/02/2018

Very clean,beautiful hotel, loved everything about it. pool was warm & inviting, the breakfast was amazing, oh the choices!!! Recommend staying here & enjoying, I believe you'll feel quite refreshed the next day!!!!

Rachel W, Owner at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for the wonderful review! I am excited to hear that you enjoyed your stay at the new Best Western Plus Centralia Hotel & Suites. We take pride in new construction design, heated indoor pool and all of our free breakfast offerings. We look forward to seeing you on your next stay with us!

"The best of the BEST"

5
Larry P, Cumming, United States 09/01/2018

This Best Western is unquestionably the best at which we have stayed. Not only does the hotel look more like a high scale Hilton but it has full-size pillows and large towels! The breakfast has more than most. The rooms are very large and well put together. The television was larger than most. Finally, the staff is beyond compare! If you are traveling to or from St Louis on 64 is it worth the trip up to stay at this hotel. Or if you just want a relaxing vacation at a hotel will all the trimmings but don't want to pay the price this is that place. Staying in St. Louis, I would stay here! No I don't work for this hotel, I just think whoever put this hotel together has set the standard!

Rachel W, Owner at Best Western Plus Centralia Hotel & Suites, responded to this review
WOW! "Thank you" is hardly enough for this wonderful review! We are so happy that you enjoyed our new Best Western Plus in Centralia, IL. Thank you for all of the compliments. We appreciate that you took the time to write this. We look forward to having your as our guest again in the future and continuing to exceed your expectations! Sincerely, Rachel Wallace Owner

"Awesome location"

5
Chuck K, Winona, MN 04/01/2018

This is a brand new location. I was impressed to the point of looking for Best Western Plus in other towns I travel for business. Granted it is brand new but the staff was very friendly and helpful. We will be back.

Rachel W, Owner at Best Western Plus Centralia Hotel & Suites, responded to this review
Thank you for visiting the brand new Best Western Plus Hotel & Suites in Centralia, IL. We are happy to hear that you had a good stay and thank you for your kind comments. We look forward to serving you well again in the future!

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.

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