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Codes Avantages

Best Western Hotel Casula Motor Inn, Casula

4.5/5  - basé sur 166 notations.
667 Hume Highway, 2170, Casula, Australia - Voir l'itinéraire

Au Best Western Casula Motor Inn, nous nous engageons à vous fournir un lieu de séjour confortable et accueillant, ainsi qu'un service client destiné à répondre à tous vos besoins. Nous proposons une charmante gamme de chambres de motel et d'appartements de style studio, tous adaptés à vos besoins d'hébergements : simple, double, triple ou familial. Nos hébergements ont été récemment rénovés dans un style plus contemporain et moderne, et meublés avec votre confort à l'esprit. Nous disposons de nombreux équipements et installations pour vous assurer un séjour agréable et reposant. Accès Wi-Fi gratuit, parking sur place, blanchisserie réservée aux clients de l'hôtel et délicieux petit déjeuner : tout ce dont vous avez besoin se trouve ici.

Best Western

Hotel Casula Motor Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Parking extérieur
    Parking extérieur

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 166 voyageurs
Note attribuée
Excellent
122
Très bon
39
Moyen
4
Médiocre
1
Horrible
0
CONSULTEZ LES AVIS POUR
En couple En couple
52
En famille En famille
37
Escapade entre amis Escapade entre amis
11
Professionnel Professionnel
43
Voyage solo Voyage solo
18
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"A touch of luxury just off the highway"

5
11/07/2018

We needed somewhere to stay ahead of an early morning drive from Syd to Canberra and this was perfect. Room was spacious and felt more like a luxury hotel than a motel! Spotless, great heating during the cold night and the manager was very friendly and helpful - even let us check in a bit early as we were traveling with a very tired toddler. Would definitely stay again!

"Great accomodation "

5
16/06/2018

Thank you for the fantastic breakfast and coffee ! After a mix up with Agoda booking my accomodation the owners of this fine establishment could not have been more helpful. The rooms are beautifully clean and quiet. Parking a breeze and a couple of restaurants within a short walk. Will be staying again when in the area.

"Perfect for an overnight stop"

5
12/06/2018

Excellent value motel on the edge of Sydney. Very friendly and helpful staff. Long walk to train station and infrequent buses at night. We were attending a concert at the ANZ stadium and left it too late to get anywhere closer at a reasonable price. Couldn't fault the cleanliness and standard of our accommodation

"Neat Tidy and Comfortable"

4
16/05/2018

Bed and room fantastic. Staff ready to help and always friendly and accommodating. Even being located on the Hume Hwy I was amazed that the noise was not an issue. Great location to explore Western side of Sydney

"Outstanding Customer Service"

5
01/05/2018

We were not only impressed with the standard of the rooms (exceeded our expectations) but the service provided by Mary and Joseph Sukar. Thank you very much for making our stay that much more enjoyable with your outstanding personal service.

"Excellent room and service"

5
25/04/2018

Called the motel and spoke to Joseph who was an absolute delight to deal with - so professional, polite and helpful. We were flying down from Brisbane for a 1 night stay and Joseph handled our booking for a large family room (queen bed plus 2 x king singles) with genuine interest. Arrived at the motel about 8 pm on the Saturday night and the receptionist, like Joseph was a delight to deal with - so very helpful. The room was fantastic - spotlessly clean and spacious with plenty of room for luggage and wardrobe hanging space. The bathroom was roomy and spotless as well. The room faced the crossroads which is a busy road but there was no noise from traffic at all. The beds were super comfortable and a good nights sleep was had by all of us. We ordered cooked breakfast of Poached Eggs & Toast and Plunger Coffee which was delivered to our room right on the requested time of 7 am - breakfast was piping hot and delicious. I believe there is a dining room downstairs where you can have breakfast as well. Would highly recommend the motel for service, comfort, cleanliness and location and Joseph deserves a commendation as well for his terrific rapport with customers.

"Best Western Casula"

5
03/04/2018

The place was clean and comfy. The staff were very helpful, even providing us with public transport passes (Opal card) for us to use while we were there. Check-in and check-out was easy and quick as well. I don't really travel much, so I can't comment to much on the pricing, but I didn't feel it was too expensive. They also had decent wifi, which is always a bonus.

"Very friendly and clean"

5
15/03/2018

Very friendly on arrival and throughout our stay. Nothing a problem and all staff were very welcoming. Our room was very clean and a good size with everything we could ask for. The location was perfect for our staf and easy to locate.

"Sleep Over"

5
06/01/2018

Friendly helpful staff quick check in/out nothing was to much trouble no matter how trivial it may have seemed ample parking excellent rooms clean & tidy what more can I say But will be back again great value for money

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Gary, Thank you for taking the time to share your comments. I am so happy that your stay was comfortable and we were able to help you however we could. Every Guest is important to us and by posting your valuable feedback is really appreciated. We look forward to having you stay with us again. Kindest Regards,

"Spacious, clean and comfortable"

5
27/12/2017

We stayed for 3 nights. The room was spacious, clean and very comfortable. Despite being on a very busy main road, it was lovely and quiet. It was a bonus having a window to look out of at the back of the room and allow for natural light. Great meals at the pub across the road. Close to shops and restaurants. Friendly helpful staff. All in all a great place to stay Would definitely stay again.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Thank you Jane for posting your feedback. It is great to hear about your stay. Your comments are really appreciated. We all look forward to seeing you again. Until then, take care. Sincere Regards,

"My stay"

5
21/12/2017

Was a wonderful experience staff was great ,the room was extremely clean and was the perfect location for leaving sydney to head south in the morning as there was no traffic it was also close to shops and service stations

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Rochelle, I am pleased that your stay was wonderful. It's great to hear that you found our location ideal as a stopping point. We look forward to having you stay with us again. Kind Regards,

"Clean and comfortable."

5
08/12/2017

We satayed at this location for a couple of nights recently. We found the reception staff very friendly. The room was a good size and very clean. The bed was a good size and very comfortable. i tlooks as thought the rooms have been recently renovated and the result has been very good. Even though this motel is at the corner of two major roads road noise was very minimal and din't affect the sleep quality at all. The only time we heard road noise was early in the evening when there were a couple of boy racers revving up their cars at the lights.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Stanley, It was lovely to have you and your wife stay with us. Thank you for posting your comments. I am glad you found your accommodation clean and comfortable and that you were able to get a good nights sleep. We all look forward to having you stay with us again. Until then, take care:) Best Regards,

"So beautifully clean.well presented.rooms smell like a field of flowers."

5
05/12/2017

Very roomy and comfortable.spotless bedroom and bathroom.close to shops and fast food outlets.very modern and up to date.i could not pick a fault.bright and fresh look.close to shops service stations,fast food outlets.neat and tidy outside.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
HI Mary, I hope you and your family are well. Thank you for sharing your feedback with all our Trip Advisor readers. It was a pleasure to accommodate you. I am so glad you found your accommodation modern and spotless. I can't wait to greet you and your family again. It was lovely having you stay with us. We hope to see you soon :) Best Wishes,

"Will return"

5
27/11/2017

Very pleasant stay, helpful staff, clean modern room. Overall we were well accommodated, staff were helpful with directions to where we needed to go. Would definitely stay again. Probably only down side was the noise of passing traffic but that wasn't to bad.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Shayne, Thanking you for your review. It's terrific to know you were well accommodated and that we were able to assist you with directions. We are more than happy to help how we can. It is unfortunate that you were able to hear a bit of passing traffic as our windows are double glazed. We look forward to seeing you again. Kindest Regards,

"What a gem"

5
17/11/2017

After returning from the US, needed accommodation close to Liverpool. Having spent 5 weeks in the US staying in Best Western Hotels across seven states we found this surprisingly top class accommodation. It surpassed even the top rating Best Western hotels in American. Room was very modern, clean and comfortable. The best surprise of all was the dining room. Decor was also modern, very tasteful and exceptionally clean. Breakfast was appetising and cooked to perfection. The receptionist was friendly and very professional. This will be our accommodation of choice each time we travel to Sydney. This accommodation is very highly recommended.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Cherilyn, Thank you so much for taking the time to post a review about your recent stay with us. It was really lovely to meet you and your husband. We are so appreciative to know you felt our property surpassed even the top rating BEST WESTERN hotels in America. I am so happy your accommodation was comfortable and breakfast was enjoyable. Looking forward to seeing you both in the near future. Wishing you both a joyous festive season and a wonderful New Year :)

"Fantastic"

5
16/11/2017

Had to make a rushed trip to the Southern Highlands and all accommodations were booked out. lucky I was able to find a room at the Best Western Casula. Mary and here staff are fabulous and the motel is in tip top condition. I was treated like a friend not just a visiting customer. Rooms are in 100% condition and all the others bed, shower and room amenities top class, had a wonder night and breakfast the next day. Highly recommend and night or more stay. Thanks again for your kindness.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Dean, Thank you for your kind words. It was a pleasure to have you stay with us. All our Guests are important to us. I am humbled to know that you felt like a friend and not just a visitor and that your stay was wonderful. We really appreciate your feedback and hope to see you again soon. And if not before the year end, On behalf of all our Staff, have a Merry Christmas and a Happy New Year :)

"Clean & Spacious at affordable price"

5
16/11/2017

Very nicely appointed room with an excellent layout that was spacious Cleanliness was of a very high standard and the robes, lights, mirror etc were all in suitable places. The staff were friendly & helpful. Breakfast was available either in dinning room or delivered to room.

"Great, tidy and very comfortable"

5
11/11/2017

This place was very friendly, very quiet and was very very clean and very very very comfortable. 10/10. Is definitely stay here again and I'm quite fussy about where I lay my head. Thanks for the comfort you provided myself and my family.

"Great place for a stop over"

4
04/11/2017

Booked place after good reviews. Looking for a stop over travelling to to see friends in Queensland. Staff friendly and room was spacious modern and clean. Comfy bed and having a couple of lounge chairs were really nice. Was concerned about road noise as it was close to highway, but was surprised could hardly hear a thing. Nice place for a stop over.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi, Thanks for posting your feedback. Its terrific to hear you chose to stay based on reviews and that your stay was just as good as it was for many other Guests. We are conveniently located for a stop over for long distance travellers. Your comments are appreciated as our aim is to provide comfort for Guests who need to get a good rest for their next stage of travel. We look forward to seeing you again in the future. Sincere Regards,

"Will stay again"

5
21/10/2017

Very clean and well maintained motel, the staff are helpful and professional. A good sized and well equipped room, comfortable bed and quiet. With a bistro across the road and dine in or takeaway Chinese restaurant a few doors down the road. Overall a great place to stay.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi, Thank you for posting your positive feedback. I am glad to hear that everything about your stay was great. We appreciate your comments and we look forward to having you stay with us again. Until then, take care :)

"Clean and comfortable"

4
11/10/2017

I stayed here for 2 nights while working in the area. My room was very clean, as was the bathroom. The bed was comfortable and the linen clean and fresh. There is plenty of free on-site parking and free w-fi is provided. There are takeaway food outlets within a km if that is your preference. The room I was in had a bit of noise from trucks passing along the main road, but it was minimal and did not disturb my sleep.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi, I am always happy to hear about our Guests stay with BEST WESTERN Casula Motor Inn. Thank you for taking the time to post your comments. I am glad that you were comfortable for the duration of your Business trip. I hope we will see again next time you are in Casula. Kindest Regards,

"A real home away from home"

5
03/10/2017

I had to attend a family funeral and needed a room very last minute the staff were fabulous helping me out even offering to make me a meal as it was very late when I arrived cannot recommend this place enough no where else comes close. Thanks guys

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi, Thank you for taking the time to post your valuable feedback about your stay with BEST WESTERN Casula Motor Inn. We appreciate your kind words and would like to express our deepest sympathies. We will always be here if you need our service and hopefully we see in good health and for a happy occasion next time you are in Casula. Take Care and Best Regards,

"Highly recommend"

5
20/08/2017

I highly recommend staying here, our room was beautiful and clean, the owner and the staff were extremely friendly, welcoming and helpful. I accidentally left an item behind & it was no trouble at all to get it returned to me. Service & experince like this isn't common any more, thanks so much for having us!

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Stacey, Thanks for sharing positive feedback about your recent stay with BEST WESTERN Casula Motor Inn. I am pleased to hear that you would highly recommend our accommodation and Service. It truly was no trouble to assist in returning your belongings. We will always help if we can. You are more than welcome to come and stay with us again next time you are in Casula. Kindest Regards,

"Well appointed rooms"

5
02/08/2017

Always stay here for work every couple of months and the service is always sensational. Really nicely renovated rooms with comfortable beds and well appointed fittings and finishes. Room service and restaurant onsite does fantastic meals. Very friendly and helpful staff.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Ron, It is so wonderful to always have you return to stay with us. I am glad that we are consistently providing you with accommodation and meals which reach your expectations. All our Staff thank you for your comments and we all hope your trip to Bali is fun and relaxing. Sincere Regards,

"Wonderful Service"

5
10/07/2017

From check-in to check-out was a gre at experience. Jenny in reception very welcoming and friendly. Rooms clean and tidy and fesh looking. Whether you eat in their dinning room or room service for Breakfast & Dinner. Good variety of food and well presented and tasty. All staff very friendly and always greet you with a smile. Only one thing that I would recommend and maybe a rug on the floor as tge tiles are very cold first thing in morning... Especially in winter.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Beckash, Thank you for posting your review. I am do delighted to hear that your overall experience was wonderful. It is terrific that you enjoyed both breakfast and dinner. Christina is a great cook providing our Guests with delicious homemade dishes. I am sorry that the tiled floor posed as a problem during your stay. We do have complimentary Slippers which Guests can request to assist with the cold. I appreciate that you took the time to share your feedback. Best Regards,

"Mr Slk"

5
12/06/2017

Had a most pleasant stay and the owners were very helpful in every way. The dining room was superb as well as the breakfast. Modern and clean room with privacy and quiet, will stay at Best Western Casula again for sure.

"The Best HOME AWAY FROM HOME"

5
08/06/2017

First of all, the reception the warmth the service here is always always ALWAYS 100% Friendly Warm and Sincere. Secondly, the rooms are 100% clean and well maintained. I am always confident when I lay in the bed that I will wake up refreshed and no fear of bed bugs lol such a good feeling. The newest fave is MEAL TIMES AT THE BEST WESTERN CASULA and tonight we started with this gorgeous Creamy Supreme Pumpkin Soup with garlic bread followed by Salmon with Vegetables (or Salad with Chips) ..... followed by Barista Café and we are so satisfied not to mention our bellies are hanging out there. Thank you Joseph & Mary Suka (The Owners of this beautiful establishment) and the beautiful Chef Christina. You're all Amazing.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Elba, It is always great to hear feedback from our valued Guests. Our promise is to always provide service which is welcoming and accommodation which is comfortable and clean. So to know we are in keeping with this aim, is terrific. As Elba has just mentioned, we are now running a dinner service and Christina has been providing us with delicious homemade and freshly cooked meals. To all our trip advisor reader's, we can't wait for you to join us for dinner when you are in house. Elba, thank you for your post and we look forward to seeing you next week :) Sincere Regards,

"Mr and Mrs"

5
28/05/2017

Very easy check in .. fantastic friendly people.. Rooms are A1 ,clean ,sleek ,modern and very stylish. Very comfortable beds. Cannot say a bad thing about our stay..highly recommended motor Inn . Location is very easy to find and enter

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Phil and Tanya, Thank you for posting your comments. I am really happy to hear that everything about your stay was so positive. We appreciate your recommendation and can't wait to have you stay with us again when you are in Casula. I would however, like to also acknowledge how grateful I am to have such hard working and dedicated Staff. Their fabulous dedication makes BEST WESTERN Casula what it is today. Kind Regards,

"Excellent in every way"

5
07/05/2017

I stayed for one night, and would highly recommend it. Rooms are well-appointed and clean, and the service is excellent. The staff is very professional, friendly and helpful, and the manger, Joseph, was very patient and helpful in sorting out technical issues i had with my booking. Would stay again.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Thank you for providing your feedback and recommending us. I appreciate your positive feedback about our Motel. We do take pride in catering to our Guests' needs the best way we can. I am glad Joseph was able to assist you with technical issues regarding your booking. If you're traveling to our area gain soon, we look forward to welcoming you. Sincere Regards,

"Great Spot"

5
04/05/2017

A very clean,neat and tidy room with all the basic necessities required. The room looked as though it was brand new, and the bathroom sparkled. Despite being right alongside a main arterial road, the road noise was non existant. The staff were all very friendly and helpful and certainly made us feel very welcome.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Liz and Bruce, Thanks for leaving a review and mentioning all the positive aspects of your stay. The Team here at BEST WESTERN Casula work so hard to showcase our property to ensure Guests feel welcome, happy and comfortable. To hear your feedback is a testament to this. We look forward to having you stay with us again. Kindest Regards,

"Clean well appointed rooms that are reasonably priced"

4
17/04/2017

Check in is an easy and relatively quick experience. I was offered free wifi at the desk and a brief of some of the eateries in the immediate vicinity. Which by the way include Chinese restaurant and red rooster. Both within a short walk. I was given room 15 which is upstairs. It is okay but the of width of the stairs and the steepness made carting my bag up a chore. It made entering my room a pleasure. Especially when I beheld the new or relatively new fit out of the room and furnishings. I was pleased with the cleanliness of the room and the layout which consisted of somewhere to eat which was seperate to a sitting area and the bed. The bathroom had also recently been renovated at a guess or the best ever cleaners. Possibly both. The water was a little soft but the pressure made up for this. The cars are parked anywhere downstairs and there is a 24 hours security guard to keep things safe. If you are driving, the Hume Hwy is right at the doorstep and while it's a little confusing to get back to with a U-turn involved, google maps or your Navman will sort you out. You could also ask the really nice lady at the front desk. All in all a good place to stay and I will stay there again.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Sharon, In reply, I thank you for sharing your most informative and positive feedback. I am sure a lot of TripAdvisor readers will find your post useful when considering accommodation with us. If only we had known or noticed you needed assistance with your luggage, we most certainly would have helped. Maybe on your next visit, we can arrange a ground floor room to make the room more accessible or as mentioned, we could help you with your luggage. All in all, I am glad you were pleased with the cleanliness and layout of your room and we look forward to having you stay with us again. I appreciate you taking the time to review BEST WESTERN Casula Motor Inn. Sincere Regards,

"Don't judge a book by its cover"

5
15/04/2017

From the outside Casula Motor Inn actually looked like a block of flats and subsequently didn't give us much faith in what the room might look like on the inside but so happy to say the room was definitely not what I thought. It was modern and spacious with not a speck of dirt or dust anywhere. The bathroom also was squeaky clean with a big shower and therefore I could not fault this room at all. The only one small issue was that the Inn was on a busy road and could hear the traffic if the window was open but would definitely not deter us from staying again. Management/owners obviously take a lot of pride in their property.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi, I am glad you were not disappointed with your accommodation. All our Rooms have been completely renovated and we are working on the exterior appearance of the Motel. We are applying changes in intervals which will not affect any of our Guests' comfort or experience. As owners, we do take a lot of pride in our property, however, our vested interest in welcoming Guests and knowing they are comfortable takes priority. Thank you for taking the time to post your valuable feedback, we really appreciate it. We look forward to greeting you on your next visit. Best Regards,

"Great place to stay"

5
10/04/2017

We wanted somewhere close to the International Equestrian Centre. We made a late booking direct to the motel and fortunately got the last available room. Before we arrived, we received a phone call to ask what time we were looking at checking in. We hoped to be there within the hour, and Mary made sure our room was available - before normal check in time. Both owners (Joseph & Mary) and house keeping staff, were very friendly and helpful. Wifi good. Our room was very clean, following this stay, we stayed at one of the Novatel hotels in Sydney, this motel was made the Sydney accommodation appear 2nd class. To top our trip off, our granddaughters both had great success at the Australasian equestrian event! Wishing Joseph & Mary all the best for the exterior renovations. If we go back to the equestrian centre again, we will definitely be back to stay here.

Mary S, Manager at Best Western Casula Motor Inn, responded to this review
Hi Debra, Thank you so much for your feedback. It was lovely to meet you and your husband. We are most happy to help our Guests when we can. It is terrific for us to hear that your stay superseded accommodation you had in the City. To know that our efforts to deliver a high standard of Service and accommodation is being met, means a lot to me and all our Staff. Indeed, it was an excellent outcome for your granddaughters who participated in the Australasian equestrian event. We wish them all the best in future competitions. Thank you for your best wishes, we look forward to seeing you again next time your in Casula. Sincere Regards,

"Nice room in Western suburbs"

4
23/11/2016

Lovely room in the west of Sydney. Is in a busy intersection but all is calm with double glazed windows. A bit out of reach from amenities if you have no car/personal transport. Since I was to be in that area for a night I chose this due to location. Receptionist is a lovely lady and very helpful, thanks for making my stay pleasant!

"Great value "

4
20/11/2016

Excellent value for money. Got to stay in room 12 which was spacious has its own kitchen. Comfy bed, with great pillows. Little traffic noise but ok. Great food across road at the Crossroads Hotel. Definitely stay there again when visiting our operations at Prestons.

"It's a bed and comfortable."

3
17/11/2016

Spent the night here and the bed was comfortable and the room clean and airy. The bathroom appeared to be mid renovation with some unfinished sections of tiling and the ceiling over the bed had a hole in it. I would stay again if it was convenient and hopefully the renovations will be complete.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Rod, We value all reviews posted about our Motel and would take on board all suggestions to improve Guest experience's. As our Motel has been completely renovated, upon receipt of your review, I thought gee what room was this Guest staying in to tell me there is a hole in the roof and unfinished sections of tiling. I don't not have a record of your name in my system and am not sure if maybe you have confused us with another motel. Could you kindly contact me in relation to your comments please. I would like to address this this post appropriated and right away. Kind Regards,

"Good location"

5
17/11/2016

Pleasant motel, friendly owner, happy to recommend. The rooms were clean and well appointed. The bathroom has a large comfortable bath and the view from my room was interesting. Thank you for a pleasant experience.

"Clean and comfortable "

4
08/11/2016

Good service and clean rooms. The one we stayed in looked like it had a recent update. Everything was nice and clean, nothing broken or looking like it had been neglected. Easy parking and convenient location on the highway. Road noise wasn't noticeable.

"Good location"

5
07/11/2016

Near to highway and was easy to find. Arrived at night and the check in process was very fast. Very friendly staff and we had a nice chat with her. We stayed on the 2nd floor, so have to do a bit of workout to carry the luggages. Room is new and spacious. Had a comfortable sleep.

"Perfect for my situation!"

5
10/10/2016

Absolutely wonderful staff, and extremely helpful under my circumstances.This is a very comfortable place to stay, nice and spacious and very clean and well serviced. Walking distance to meals, supermarkets etc was helpful. No-where better for me! Thank you Mary and your team. Ann R

"Really good, super new and a fantastic bed"

4
26/09/2016

Fantastic rooms so well appointed and maintained. The place is shaving from start to finish. Only one piece of advice, ask for a non highway side room. Otherwise it rivals some of the best hotels in Sydney for fit out, comfort and staff support. 9.5/10

"Lovely stay"

5
23/09/2016

I stayed for 6 nights and felt at home. The room was clean and the bed was comfortable. The room was serviced everyday and the towels were replaced everyday. The staff were helpful and so nice, especially Jenny, I felt like I'd met up with a long lost friend.

"Out of the Blue"

5
22/09/2016

Rang this place whilst in transit from Melbourne to Sydney. Arrived at 9:00pm, rang bell & this lovely lady came over & checked me in. We got talking about the days events & the transformation of this motel, this motel used to be the dive of Casula, run down, noisy & a place you avoided at all costs. In the past couple of years it was taken over by the Best Western group & wow the place is like brand new, staff are absolutely brilliant, rooms are immaculate & overall service best I've seen & had for a long time. I have an upcoming trip to Sydney again in October & will definitely be staying here. Thanks to the 2 lovely ladies in reception for making this a great place to stay will see you again soon.

"Last minute booking turns into quite a pleasant surprise"

4
20/09/2016

Everything was booked out nothing available anywhere then out of the blue Best Western Casula had one vacancy for the week we wanted BWC turned out to be far better than we expected very comfortable beds super clean rooms and very pleasant staff The Crossroads Hotel is situated just across the road and has excellent meals The biggest surprise was how quiet it was BWC is situated on the Hume Highway at the junction of the Hume and Camden Valley Way but we didn't hear a thing. So don't let the address put you off because the BWC is very central very convenient very quiet and very clean most rooms seem to have been recently refurbished highly recommended

"Clean & Well Serviced"

5
19/09/2016

Very friendly staff welcomed us. Our room was immaculately clean and comfortable. Our room was serviced every day. Everything was of excellent standard. We hope to stay here again in the coming year. Congratulations to all staff and owners.

"Great Price for a large clean room! Perfect"

5
13/09/2016

Awesome! Staff were great. Really friendly and soooooooo helpful. The room was large and spacious and I was travelling with my husband and adult daughter. Very clean with decent towels- what else can you ask for?! Location is handy for M5 and M7. Main road runs parallel with the hotel/motel but the double glazing must be good as we didn't hear a thing. We were so happy with this hotel that we chose to stay here again when we returned 2 weeks later.

"Great stopover"

5
26/08/2016

From the moment I arrived, I was made to feel welcome by the staff. They gladly accommodated my request for a ground floor room due to my limited mobility. Wouldn't hesitate to stay here again. It's my pick for the area..for price, position and quality.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi, Thank you for taking the time to post your valuable feedback. I am glad that we were able to assist with you special request. We aim to assist how we can to help all our Guests with comfort. We really appreciate your comments and look forward to seeing you next time you are in Casula. Sincere Regards,

"Perfect for a short stop over"

4
23/08/2016

Staff were friendly and check in – out was effortless. The motel is nicely located on the south western side of Sydney with quick access to the Hume Hwy M31, M7 and M5. Road noise in our unit was minimal. Unit was very clean with comfortable beds and a great heater which was definitely a plus. The room was well equipped with the usual items such as a tv, kettle, fridge, air con, etc but no microwave or toaster. Free wifi is included. Not so good was the supplied cups which were small and the coffee satchels was strong. We are not a fan of fully tiled floors in colder climates. An excellent place for a short stay.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Robert, We thank you for posting a review on your recent stay with BEST WESTERN Casula. I am happy to hear that you found your accommodation excellent for a short stay. We have taken on board your comments and are in the process of making some changes. With regards to the floor tiles, I apologise if this was an inconvenience. We do offer complimentary slippers at reception so this may assist you on your next visit. Your feedback is really appreciated and we look forward to greeting you again. Kindest Regards,

"Clean, comfortable, and quiet"

4
17/08/2016

This hotel was great for a one night stay. It was clean, comfortable, and quiet. The staff was friendly. The rooms were good sized. We used the laundry and it was very nice. Even the parking lot was clean. It was a pleasant stay.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Kris, Thanks for posting your review. It is terrific to hear that your stay reached your expectations and that you found the Guest laundry useful. We strive to maintain a clean, comfortable and quiet environment for all who stay with us. So to hear of your comments id truly appreciated. Best Regards,

"Clean,comfy and friendly at a great price."

5
14/08/2016

We were met by a very friendly receptionist. Our room was excellent. Very clean, comfy bed,bonus for us was breakfast delivered to our room all at a great price. Pub across the road and an excellent Chinese restaurant within walking distance Would highly recommend this motel.

"Cant stay away"

5
12/08/2016

Hello fellow travels me again Best western casula is the place to stay very central to all locations local and the outer rings of gorgeous sydney loved my stay here 2nd time now staff very friendly and other guests quiet and just there for own desires :) peaceful place with little to none traffic noise, one can easily draw the curtains and just gaze upon the beauty of the crossroads on the hume Rooms tidy and neat cool and calming Only hotel/motel for me....Very happy guest

"Still Striving and improving"

4
10/08/2016

First off the desk lady is just sooo nice, always has been as well. Like a place that continues to improve. Two day stay and noticed new exhaust fan and hair dryer since last visit as in the same room. Like they put the glasses in the fridge. Give us an ice cube tray and five stars will be yours.

"Best motor inn ever!"

5
24/07/2016

I don't think I've stayed at such a well appointed room with up to date decor! The bath was deep and spacious (the first bath ever where I was able to fully extend my legs!), the bed felt brand new and comfortable and the breakfast was hot, fresh and prompt. But the real standout was the hospitable staff. They really went to lengths to ensure my stay was easy, which it was. I had to leave early and didn't want to stop elsewhere for breakfast so they made a special exception in bringing it earlier than their earliest time, no questions asked, which was amazing! Would highly recommend this motor inn to everyone! ????????????

"Very happy"

5
18/07/2016

Motel is on the Hume, but we were amazed at how well insulated against the road noise our unit was. We tend to think the windows must be double glazed, if so, it works well. Unit was tidy and clean, managers were helpful. No complaints or issues. Price is typical city level.

"Good and Bad"

4
13/07/2016

I stayed in this hotel for four nights, arrived Monday and departed Friday. The location is handy as it is close to all the main roads and access and egress is very easy regardless of which direction you are going. The staff assisted with the entire trip from booking through to checkout. Parking is available and the rooms have free WIFI with a modern layout and décor. Now for the issues I had with the stay. The road noise is constant, the only time it lets up is after the local “car club members” have finished there “cruising” up and down the main road out side, I know this is not the motels issue and that is why it did not rate when I gave the star ratings. There are security guards that patrol the car park after hours to look after your vehicles, just remember your room key if going across the road or down the street to get a meal, or they will confront you on why you are there. The walls are thin (well at least in the room I stayed in) very thin, I had a person in the adjacent room that had a couple of late night “visitors” a couple of nights in a row and believe me, you can hear everything. I mentioned this to the staff who did offer to move me, however the other party was checking out that day. Overall a nice place to stay just be aware of the noise that may be present.

"5 Stars +."

5
27/06/2016

I stay here every time I come home the staff, service and rooms are always brilliant. Nothing is too much trouble they go out of their way to make you feel like family. A special mention for Joseph and Jenni who really understand the meaning of customer service. I have stayed at a number of places in the area and nothing compares to this, thanks guys see you next time. Debbie

"impressed!"

5
25/06/2016

I made a last minute booking change to this hotel based on Tripadvisor reviews and when I arrived at hotel, I knew I had made a right decision. Lady at reception was helpful and welcoming. Hotel is located right next to the highway but noise level was surprisingly minimal when I was in the room. The room was VERY clean and I loved the air conditioner which was in excellent condition. Overall, very nice stay!

"Best Western Casula"

4
23/05/2016

Great position, right on the highway but without the noise in the rooms. Very clean with comfy beds which is definitely a plus. Very friendly and helpful hosts. The only negative for me, and it's probably just me. Not a fan of the fully tiled floors. I like carpet in the living/sleeping area. All in all though, an excellent short or longer stay stop.

"Overnight Stay"

5
01/04/2016

The Motor Inn is located on a busy highway, but we were not concerned by the road noise. The rooms are very clean and roomy, comfy bed, spotless bathroom and all the usual facilities,reception very friendly,we were attending a 21st and we had a nice stay even though it was brief.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi, Thank you so much for posting your review. It is terrific to hear that you found our staff very friendly and you had a comfortable stay. We aim to provide comfortable accommodation for all our Guests so to hear about your recent stay with us is appreciated. We look forward to greeting you again next time you stay with us. Sincere Regards,

"Very nice stay"

4
31/03/2016

My partner and I stayed one night in this hotel which was very nice, modern and clean. The room was well equipped with the usual items such as a tv, kettle, fridge, air con, etc. and the bed was very comfortable. Perfect for a short stop over and reasonably priced.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi, Thanks for posting your feedback. We appreciate your comments and are glad you found your accommodation perfect for a short visit. We hope to see you again on your next visit to Casula. Best Regards,

"4 noght retreat"

5
18/03/2016

Had a fantastic time awesome place to stay would recommend a comfortable stay during weekdays friendly staff made felt welcome thank you to the staff at best western motor inn Thank you for having all my special requests answered which was Top floor room and an earlier check-in I would say 5star holiday

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Aaron, Thank you for taking the time to post your feedback. It is great to hear that you had a fantastic stay and all your requests were met. We do try our best to make our Guests feel as comfortable as possible during their stay with us. I am glad you felt welcome and we look forward to welcoming you again next time you visit. Until then, Happy Easter to you and all our trip advisor readers.

"Great stay, lovely staff and updated rooms"

5
14/03/2016

The rooms were clean and tidy, having recently been refurbished (two years ago, I think). The reception has lots of pamphlets and info on Sydney and surrounds, so make sure you make good use of this if you're new to town. The tiled rooms are a bit unusual, given that I've come to expect carpet, but I appreciate the cleaniness - no icky smelly carpet to contend with! Nice new flatscreen TV and a big cupboard to store all your knick knacks. All in all, a very pleasant stay and I would definitely be back again.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Cynthia, Thank you for posting your review. It is great to hear that you has a great stay and that you found the Information stand useful. A lot of people who are not from Sydney find the pamphlets on key attractions very helpful to plan out their holidays. I am glad you found your room really clean and the layout convenient to make your stay more comfortable. All the Staff look forward to having you stay with us again. Kind Regards,

"Outstanding Value for Money and Friendly staff"

5
04/03/2016

Great location, fantastic room - clean, large, nothing out of place. The staff were friendly. Will definitely visit again if I have an opportunity. Check in and out were a breeze. I judge a hotel room by the quality (cleanliness and layout) of its bathroom and this place in better than some of the 3 - 4 star places I have stayed.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Suresh, We appreciate that you took the time to post your feedback. It is terrific to hear we reached your expectations with the room and bathroom cleanliness. I am also so glad we were able to provide you with an efficient check in and check out. It will be great to have you stay with us again next time you visit Casula. Best Regards,

"Excellent Accommodation"

4
03/03/2016

Was in the area for business and wanted to be able to cook own meals. The studio apartment was very spacious, clean and had nearly all of the things I needed to cook (just missing the basics like some oil, salt, pepper, etc.). The layout was very spacious and although pretty much on the highway was relatively quiet. Reception staff, especially Jenny, were extremely helpful.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi, Thanks for taking the time to post a review on your recent stay with BEST WESTERN Casula. I am glad you found your room to be spacious and clean. It is great to hear that you found Staff, especially Jenny, extremely helpful during your stay. Your comments are appreciated and we will look into how we can further assist Guest's with kitchen basics. We look forward to having you stay with us again next time you need accommodation in the area. Sincere regards,

"Very helpful"

4
03/03/2016

This inn is very well located on the outskirts of Sydney. The office people at check-in and check-out were both very helpful. We were struggling with a lot of luggage down the stairs, when the desk person rushed out to assist us. Most considerate

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Patrice, Thank you so much for posting your valuable comments. I am glad to hear that our Staff were very helpful. We like to help how we can to assist Guests, so to hear about your thoughts is truly appreciated. We look forward to welcoming you again if ever needing accommodation in Casula. Best Regards,

"Great"

5
24/02/2016

This motel is very clean and spacious, even though it is near a junction of roads I never was disturbed by the traffic noise. The staff here were very friendly and helpful,nothing was too much of an effort. Plenty of room for parking.GREAT MOTEL

"Great Best Western"

4
15/02/2016

This was one of the nicest Best Westerns I have ever stayed in, and one of the few in the Sydney area to accept reservations using membership points. The staff were very friendly and helpful, answering all of our questions about travel and dining in the area, and anticipating our info needs. The WiFi is quick and reliable. The rooms were very clean and modern. There is no lift for accessing the 2nd and 3rd floors, only stairs. This hotel is a bit remote for accessing the Sydney airport or harbor. A short bus ride and longer train ride can get you to either location.

"Amazing hotel with excellent customer service and good value for money"

5
14/02/2016

This hotel felt brand new. The room was large and so clean. The beds were comfortable, the air con was always working at the right temperature. The bathroom had fresh fluffy towels and face clothes. A good supply of amenities. Loads of toilet paper and tissues. Fridge and tea and coffee facilities were brilliant. Lots of storage space and a full length mirror. We asked for an extra bed in the room and this was not a problem. The staff were so accommodating and friendly. The breakfast was excellent and fresh. We stayed here for six days over the Christmas period and would definitely come back again. I recommend this hotel to anyone who wants good value for money with excellent customer service. Such a nice family run business. They even helped us with finding a taxi or answering any questions about tourism. There's ample car parking space. I just loved how clean it was and the rooms were a good size. The floors were tiled too which was nice in the heat. The shower and bath were very good. Strong shower head. Wifi connection was superb. Very good hotel and value for money.

"One of the best motel rooms I have ever stayed in"

5
09/02/2016

Spotlessly clean spacious room, well lit, especially the bathroom. Even though the shower had a water saving head there was still plenty of water. We asked for an early breakfast and received an apology because it was two minutes late. Such friendly service.

"Spotlessly clean modern room"

5
08/02/2016

Clean well appointed room with a comfortable bed. Friendly and helpful staff. Easy to find with good parking. Lovely bathroom and new linens. Free wifi was a little slow but there was a massive storm that night. The nearby Chinese restaurant has a great service and the motel offered china and cutlery if I needed it.

"Clean, spacious room"

5
02/02/2016

Family of 4 (2 adults & 2 adult children) stayed in the Family Room which was immaculately clean with very comfortable beds. We had a 1 night stay as we were visiting family living nearby and could not fault the motel. Very friendly helpful staff. Highly recommended and value for money.

"Awesome"

5
24/01/2016

Such a wonderful motel. Wonderful staff, very friendly. More than willing to help. Great location Quiet area, with plenty of shops about. Quick drive to the city or anywhere you may want to go. Very nice rooms clean and modern. Will be coming back again.

"Very modern room recently updated (No 16)"

5
10/01/2016

We selected this motel as we were able to request car trailer parking. The motel was easy to find, and the lady on reception was extremely helpful even though we checked in earlier than planned. Room 16 was clean and spacious and had recently been modernized. The bed was very comfortable and the shower was large. Internet (free) was fast and there was no noise transferred from other guests. Parking was good, with plenty of places to eat or snack close by. We would certainly stay here again.

"Friendly staffs in a great motel"

5
01/01/2016

I wasn't expecting much before going to the motel and it's a great surprise! The staffs were really helpful even I arrived pretty late (around 9pm). The room was very clean and big. The bathroom was clean as well. Free wifi is included in room rate. The motel is close to a few toll freeways, I recommend to rent a car which cover toll charges to reduce the travel time to city and around Sydney.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Jacky, Thank you for taking the time to post a review about your recent stay with us. It's terrific to hear that you were impressed with your accommodation. Thank you for your feedback about hire cars, I am sure trip advisor readers will find your recommendation useful. We look forward to seeing you again next time your in town. Sincere Regards,

"A warm welcome and a comfortable bed"

5
19/12/2015

I booked this motel on-line, and was sure that as it was a Best Western property it would be good. Well, it was! Jenny welcomed us warmly, and was extremely helpful. As I have some mobility issues, I'd booked an accessible room. It was the best accessible room I've had in our travels. A ramp to the door, straight into the hall section, and another ramp to the bedroom. The bathroom was set up with everything you could need, especially if you are in a wheelchair, which I am not. It even had a shower chair, and this is the first time I have come across this. The queen bed was comfortable, and the whole room looked new. Bravo, BW Casula. We'll stay again.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Jane, Thank you for posting your comments. It is truly pleasing to hear that you were welcomed so warmly by Jenny who was able to assist you in making your stay a comfortable one. I am glad you were happy with the layout of our disabled accessible room. Your feedback is appreciated and we look forward to seeing you again on your next visit. Kindest Regards,

"Great stopover location"

5
16/12/2015

We arrived in the lngleburn area with no firm plan on where to stay and it was approaching 10pm. We found the motor inn to be well situated, the staff where very friendly and the room was spacious and comfortable. A great place to stop over on a long journey

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Matthew, Thank you for posting your valuable feedback. It's great to hear that you found the location ideal for a stop over and the room spacious and comfortable. I am sure our trip advisor readers will find your post useful. From all the Staff, we hope you had a great Christmas and wish you and all our readers a very Happy New Year :) Best Regards,

"Pleasantly Surprised"

4
02/12/2015

Although located next to a major intersection and being a fairly light sleeper, I had no issues with traffic noise interrupting my sleep. Rooms have been refurbished to an excellent standard, beds are very comfortable, huge cupboards, good water pressure in bigger than standard shower.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi John, It is great to hear that you had a terrific sleep and that you found the room you stayed in to be very comfortable. Thank you for noting some of the positive aspects of the room, it is great to hear you were pleasantly surprised. We look forward to greeting you again in the future. Kind Regards,

"Good clean and modernised motel"

4
28/11/2015

Stayed here recently and dining nearby. The place looks a bit basic/ordinary (old school motel) from outside - being a motel that's been here for some time, but the rooms have been renovated and are very well equipped. A very comfortable bed, complete bathroom with shower over bath and nice toiletries. Furniture layout is a little odd with two table fixed to the wall, but a nice big TV panel (and free WiFi - ask for the code when checking in) - the other oddity is that the entire room has floor tiles - OK for the tropics but a bit strange in suburban Sydney. Despite being on the highway it's surprisingly quiet, and with block-out curtains, so a good sleep was had. Had in-room breakfast which was classic motel, so that means a bit basic and tired. Complimentary coffee/tea were of basic quality too.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Andrew, Thank you for posting your valuable feedback. I am glad you were happy with most aspects of your accommodation. The importance of a good rest to get you started on your day is fundamental so to hear you had a good sleep is terrific. I know there are Guests who prefer carpet but our choice for tiled floors was for hygienic reasons. We will take on board your comments to see where we can improve. Kind Regards,

"A modern motor inn that cares..."

5
28/11/2015

We needed to find a motel for my ageing Dad to stay for over a week during a particularly stressful family time. We read the reviews and thought that this would be the perfect place for him and it definitely was!!!!! We very much appreciated the lovely clean well-appointed rooms, the efficiency of service and the kindness Mary and the staff showed him as well as the reasonable prices. Can highly recommend this as a very comfortable 'home away from home'. They could not have been more helpful. Thankyou Mary!!!

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Katrina, You are so welcome. It was a pleasure to have had your father stay with us. He is a wonderful person. I am glad he felt at home and was comfortable throughout his stay. We are all glad we were able to assist him during his stay. Thank you for your kind words and we wish you and all your family the very best. Thanks for taking the time to post your feedback, it is really appreciated. Best Regards,

"Great staff, very clean, well equiped, modern and comfortable room."

5
15/11/2015

We can honestly highly recommend this motel, the staff were very friendly and helpful, the rooms are modern, very clean, fresh and well equipped, the bathroom even had a bath. We will happily return and will recommend the motel and its owners to our friends and family.

"Perfect. "

5
11/11/2015

Stayed here for one night while traveling through on business. I picked this from the TA reviews. I wasn't disappointed. Brand new throughout. Very quiet. Beds pillowtop. Slept like a baby??. Room was brand new throughout and very well appointed for a reasonable price (145). Was directed to the pub across the road for dinner which was also very nice.

"Excellent value and service"

4
06/10/2015

We stayed one night on recent long weekend. The owners are very friendly and helpful. Rooms are nicely appointed and exceptionally clean. We found our room to be quiet despite the highway. Highly recommended.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi, Thank you for sharing feedback about your recent stay with BEST WESTERN Casula. It is wonderful to here that you found your accommodation excellent value and our service friendly and helpful. We are here to help how we can and look forward to seeing you again sometime soon. Best Regards,

"Great Motel for the price"

4
01/10/2015

We weren't expecting much from this hotel as it is not in an ideal location and pulling up outside it looked rather plain. However, once inside our room it was fabulous. Everything was new, clean and modern. The front desk was extremely friendly and helpful. I would recommend this to anyone looking for a moderate hotel price in the area.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Lisa, I am glad you found your accommodation fabulous and Staff friendly and helpful. All the Staff here at BEST WESTERN Casula take pride in delivering a high quality in accommodation and Service, so to hear about your thoughts is great. We thank you for your recommendation to all our Tripadvisor readers and appreciate that you took the time to share your comments. Best Regards,

"Always stay here when visiting family"

5
23/09/2015

This motel and staff are absolutely wonderful...make you feel so comfy and apart of their family...the rooms are fantastic...modern...clean...and beautiful decor...would stay anywhere else....the staff...well they certainly go out of their way to be helpful ...Breakfast is great...not too fancy....and very affordable.....plenty of parking.....and clubs shops... Restaurants are near...

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Terry, We want all our Guests to feel like they are 'home away from home' so to hear your feedback is truly appreciated. It's always lovely to have you stay with us and I am so glad that you found both your accommodation and breakfast great. Thank you for your kind words and we look forward to greeting you next time you visit Casula. Sincere Regards,

"Comfortable Stay"

4
22/09/2015

We stayed for three nights and found the motel to be very clean, the room was modern and the shower had plenty of space. The staff were friendly and helpful. The free wifi is a great plus and we have no complaints regarding our stay there. We will book again when next in Sydney.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi Michael, Thank you for staying with BEST WESTERN Casula and posting your valuable feedback. It is terrific to here that you found our Staff to be friendly and helpful and your room very clean and comfortable. I am glad you found the FREE Wifi we provide to all our Guests useful. We look forward to having you stay with us again in the future. Kindest Regards,

"Good startinhg point"

4
18/09/2015

Located on a busy intersection, the rooms in this motel nevertheless are quiet. On the south side of Sydney, it's a good place to start the drive down the Hume, or to stay . and miss the evening peak going into Sydney. Rooms are spacious, with plenty of storage. Some odd points in design, but very comfortable. Staff obliging and professional. Not a great deal of choice in eating nearby (CrossRoads hotel opposite, Chinese restaurant close), but it's only a short drive into Liverpool.

Mary S, Manager at BEST WESTERN Casula Motor Inn, responded to this review
Hi John, Thanks for taking the time to post a review about your recent stay with us. I am glad you found your accommodation spacious and very comfortable. Our Staff work to maintain a high standard in Service so to hear that you found our Staff obliging and professional is truly appreciated. I am sure that Tripadvisor readers will find your tip on stairs to be useful. We are happy to assist with any requests regarding location of rooms if we can. Looking forward to having you stay with us again in the future. Best Regards,