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Best Western Plus Hotel Carousel Inn & Suites, Burlington

4.5/5  - basé sur 483 notations.
605 S Lincoln Street, 80807-1128, Burlington, United States - Voir l'itinéraire

Bienvenue au Best Western Plus Carousel Inn & Suites !Le personnel amical de notre hôtel de Burlington vous accueillera chaleureusement. Séjournez dans nos chambres confortables et dégustez un charmant petit déjeuner chaud dont des omelettes préparées sur commande. Oubliez tous vos soucis dans notre hôtel de Burlington, entouré d'attractions charmantes et pittoresques comme le musée de la vieille ville. Burlington, dans le Colorado, abrite le Kit Carson County Carousel, lieu incontournable pour prendre de superbes photos ou pour faire découvrir un morceau de l'histoire américaine aux enfants. Grâce au personnel amical qui fera tout pour rendre votre séjour confortable et agréable, notre hôtel est la destination idéale pour des vacances reposantes. Profitez des chambres spacieuses agréablement aménagées avec une literie de luxe. Avec l'accès pratique à l'I-70, notre hôtel de Burlington jouit d'un excellent emplacement tout en proposant des hébergements de qualité supérieure. Que vous soyez dans la région pour une cure de jouvence ou pour découvrir les environs, il est important de se sentir à l'aise et de séjourner près de toutes les meilleures attractions. Notre hôtel de Burlington est également le premier hôtel dans le Colorado pour les voyageurs en provenance du Kansas. Nous représentons une escale agréable sur la route vers les montagnes. Quelle que soit la raison de votre venue à Burlington, soyez assuré que l'on s'occupera bien de vous. Le confort de chaque client est notre priorité dans notre hôtel de Burlington. Pour vous faire vous sentir comme à la maison, mais toujours en vacances, nos chambres sont conçues avec des équipements de catégorie supérieure. Paix et calme vous attendent, et vous pouvez compter sur lesmembres de notre personnel bien informés pour rendre votre séjour aussi inoubliable que possible. Si nous pouvons faire quelque chose pour améliorer votre séjour, faites-le nous savoir. Réservez votre prochain séjour au Best Western Plus Carousel Inn & Suites pour une fantastique escapade !Passez un excellent séjour !

Best Western Plus

Hotel Carousel Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 487 voyageurs
Note attribuée
Excellent
318
Très bon
136
Moyen
15
Médiocre
14
Horrible
4
CONSULTEZ LES AVIS POUR
En couple En couple
135
En famille En famille
202
Escapade entre amis Escapade entre amis
21
Professionnel Professionnel
69
Voyage solo Voyage solo
25
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Great stay in Burlington"

4
19/07/2018

I always stay here on business when in the area. Rooms are very clean, staff is very friendly, rate is reasonable. Breakfast is better than most chains as you can get a fresh cooked omelet. Good location just off the interstate a bit.

"Best western Carousel"

4
17/07/2018

Nice clean hotel. Breakfast was good and liked the hot options. Pool was closed when we visited. No explanation was given other than signs with pool and spa closed. Didn't really bother us. Overall experience was fine. Check in was smooth. Liked being on 3rd floor and it was very quiet.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear JRennt, Thank you for leaving us a review! We are happy to hear that you enjoyed staying at our property and that you liked our hot breakfast. Regarding the pool and spa, we do close that area off at 10:00PM and open it back up at 6:00 AM the following day. Once again thank you for leaving us a review, we hope to see you back here soon! Sincerely, Andrew Lee Manager

"Great place for overnight with family of five"

5
17/07/2018

Lovely hotel, nicely decorated and welcoming. They have rooms that accommodate 5 — perfect for families. The room is spacious, very clean, comfortable and with high ceilings and a very nice bathroom. Great breakfast included in the price. There was an omelette bar that looked good although we didn't try them. Would stay again.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear SDSShelley, Thank you for posting such a praising review! We are elated that you thoroughly enjoyed staying at our property and do wish you well on your travels! Hope to see you again soon. Sincerely, Andrew Lee Manager

"The BEST part is the carousel (it isn't in the hotel, but the hotel is fine, too)"

4
15/07/2018

This is a perfectly good Best Western. It has photos of carousel horses on the walls. It has a great pool. However, our favorite part of our overnight stay in Burlington was discovering the carousel the photos came from. It's a short drive away at the Kit Carson County Park. The real carousel is absolutely gorgeous, with stags and a mer-horse and all sorts of real and imaginary creatures. We found it after dark and would have loved to have been in town between 10 AM and 6 PM when it is open in the summer. Costs 25 cents to ride.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Colona1988, Thank you for leaving us a review! We are glad that you enjoyed staying with us as well as were able to fully appreciate the historic Kit Carson County Carousel which out property is themed after. Again thank you for the review, we hope that your travels are going well. Sincerely, Andrew Lee Manager

"Good stay for overnight"

3
09/07/2018

We stopped here on our way home from a road trip through Colorado with the kids. There was only a suite left, it was a nice size room. The room did have an order that was pretty bad, it took your breath away when you walked in every time. The pool is very small. The "hot breakfast" you pay extra for, was not good. There was not anything fresh. It was all processed and gross choices. We paid extra for a hot omelet bar that was not even fresh eggs. The other choice was a mcmuffin with a pre cooked frozen sausage patty and again processed egg. For the money I spent, other comparable hotels, have larger pools, better smelling rooms, and a free hot breakfast that is exactly the same as the up charge for this hot breakfast.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Jamie L, Thank you for posting a review. We do apologize that you felt you did not get your money's worth staying at our property. Your breakfast suggestions will be taken into consideration and necessary improvements will be made. As for the odor please do understand that being located in rural agriculture town with several pig/cattle farms less than 7 miles away from us, the smell can still get into the property despite our countermeasures. Your patience regarding that issue is greatly appreciated and we do sincerely hope you will reconsider staying with us again in the future. From, Andrew Lee Manager

"Clean and Comfortable"

5
09/07/2018

We tend to stay in Best Westerns frequently. This was just an overnight stay before heading into Kansas. The hotel appears pretty new. Room was clean, bathroom was modern and we all slept very well. Breakfast ended early (at 9), but that's our fault for rolling out of bed late.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear noblesvillegirl, Thank you for posting a review! We are so happy that you enjoyed staying at our property and certainly do appreciate the compliment. Sorry to hear that you were unable to partake in our renowned omelet breakfast, and if you are ever back in Burlington, please do stop by again as we would be more than happy to host you. Sincerely, Andrew Lee Manager

"One of the BEST Best Westerns..."

4
08/07/2018

Stayed here coming and going on a vacation trip to WY. Efficient and courteous check-in and check-out. Room (#211) was quiet, clean and very comfortable. Bed firm with decent linens. Breakfast includes a made-to-order omelet station. Very large breakfast room (about 12 tables), which was good as it was almost full between 7:30 and 8:00. They give you breakfast tickets to control non-guests taking advantage of a complimentary meal. A short distance off the interstate with ample parking. Exterior landscaping needs some attention as several of the rose bushes were dead/needed trimming and a lot of weeds growing. One elevator but wait time was short. Another reviewer said there were no decent restaurants in Burlington but we found The Dish Room an excellent choice. It's located a short distance from the hotel on the other side of the interchange. Would definitely recommend and return.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear ChefJ_11m, Thank you for posting a review regarding your stay at our property as well as that high praise. We are so happy that you enjoyed staying at the BW Carousel Inn and Suites and do thank you for notifying us about the landscaping issues. Our maintenance staff will be notified of this and begin to remedy the issues. Again thank you for the review, we hope to see you back here soon! Sincerely, Andrew Lee Manager

"Beautiful new hotel! Loved bringing our well mannered poodle!"

5
04/07/2018

The front desk staff was friendly and helpful. The breakfast area, variety including omelette station and server were awesome. Location is easy on and off i70. A/C worked great. Mattress was comfortable. Nice linens. The downside to the location is pitiful restaurant choices. They need a Chili's, etc.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Mrs.Sparky, Thank you for leaving us a review! Receiving such high praise is always appreciated here especially since our property is roughly about 6 years old now. The staff here certainly do an excellent job maintaining our property and we could not have asked for a better team. While it is very unlikely our quaint town will ever get a Chili's, we still do have excellent independent restaurants that have amazing food. We highly recommend you return one day and give them all a try. Until then, please do travel safely! Sincerely, Andrew Lee Manager

"They have definitely made the PLUS better than the original Best Western!"

5
30/06/2018

We really like this hotel. It was very nice and had a better breakfast than must hotels. The outside of the hotel is very stylish and the rooms were spacious and clean. The breakfast room was one of the largest you will see on the road and you could get made to order omelettes which was a great addition to the typical hotel breakfast. There was no potato selection, and the staff was a little behind on refilling, but overall it was good. One major issue.......if you get in late the ONLY option for food is fast food, we could not find any restaurants open past 9.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear SJH418, Thank you for leaving that candid review about us! It truly does bring a smile to our faces to hear back from another satisfied customer that loved our renowned omelet breakfast. Your comment about being behind on breakfast items has been duly noted and I will personally be speaking to our attendants regarding how to improve our operations. Again thank you for the review, hope your travels are going well! Sincerely, Andrew Lee Manager

"Of all of our stays moving, best location!"

4
26/06/2018

We stayed at 4 places travelling from Nevada to Tennessee and this was the very best one. It was an oasis and provided good value. We would recommend it, if you will be in the general area. Thank you for housing us!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Jbmmasters, Thank you for leaving us a review as well as that high praise. We here at the BW Carousel Inn and Suites are thrilled to hear that your recent stay at our property was one of the bests on your cross country trip. Know that we will be more than happy to host you again should you ever be back near the eastern Colorado plains. Hope you made it Tennessee safely! Sincerely, Andrew Lee Manager

"Nice place"

5
19/06/2018

The hotel is really nice and in a good location off of the interstate.y only complaint would be the breakfast. You have to have tickets in order to get anything. Not a huge deal it's just not what we were used to at a Best Western.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear nloff917, Thank you for leaving us a review as well as the perfect rating! We here at the property are happy to know that you thoroughly enjoyed staying with us. Regarding the breakfast ticket, please know that we began incorporating this system due to a rise in number of unregistered transients who are trying to take part in complimentary meal. Our property only has so much storage for produce and it would be a shame if we were unable to feed our esteemed guests due to strangers swiping the food for themselves. Your understanding on this issue is most appreciated and we do hope you will stop by again should your travels bring you back to Burlington. Sincerely, Andrew Lee Manager

"Great Place"

5
18/06/2018

Went out to visit with family, have stayed there one other time. This is a very nice place to stay and the employees are great. Don't have any complaint other than it is so far away, but do plan on staying there my next time out to Colorado.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Gretchen, Thank you for leaving us a review! We are so happy to hear back from a returning guest that once again enjoyed their stay at our property. It is a shame we are so far apart but know that we will always be more than delighted to host you again during your next trip in Colorado. Until then, we here at the BW Carousel Inn and Suites hope you are having a wonderful family vacation. Sincerely, Andrew Lee Manager

"What a wonderful gem!"

5
16/06/2018

My husband and I have not stayed at a Best Western Hotel for many years, having had a bad experience many, many years ago. After reading great reviews about this hotel, we took a chance. Wow! Even that word is not enough. Not only is the entire property immaculately clean, the staff is amazing. We checked in and the lovely lady behind the front desk looked at our reservation and told us that our room was selected because of my allergies. As much as I love furry friends, I am highly allergic. The fact that someone had read that I had allergies and acknowledged it, really made me feel special. After getting in our room, we noticed how "new" everything looked. We were convinced the hotel was less than a year old. Minutes later, the phone rang. It was the lovely reception lady calling to inquire if our room was ok, and making sure we were comfortable. I decided to ask her how old the hotel was. Six years old!!! This property is so well kept and incredibly clean. I would not do this review justice if I did not mention the free breakfast. They cook fresh omelets with your choice of ingredients, and all with a smile. And honestly, who has pears as a choice for fresh fruit? Awesome! It is every single one of these little, very nice touches that made us Best Western Plus fans again. Thank you Burlington BW!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear dbbronkema, Thank you for posting a review and for giving us a great rating! We are so happy to hear that you and your husband have decided to give Best Western another opportunity to showcase all the great improvements our brand has underwent throughout the years. It comes as no surprise to management for the agent who checked you in to receive such high praise and know that we will be showing her this review. Also it truly is a compliment to hear when our guests think the property is brand new despite how long we have been operating. Once again thank you very much for the review, we are elated to change your mind about all Best Westerns and we hope to see you back here soon! Until then, travel safe. Sincerely, Andrew Lee Manager

"Execellent value for money"

5
02/06/2018

Stayed just for one night - had a huge King suite fo a great price. The bedroom was separate to the living area so it would be perfect for a longer stay. The decor was modern too and it was all very clean. Quite a jazzy carpet in the corridor along with a fun choice in wall art. This hotel remains our place to stay when in Burlington.

"Traveling Retirees"

5
16/05/2018

Friendly, courteous staff. Very helpful with area advice. Complimentary breakfast was varied and good I would recommend Hampton Inns to anyone who is traveling..Don't be afraid to ask staff for advice, they are alway glad to help and promote their area.

"Very Nice Hotel"

5
16/05/2018

Very nice hotel, great staff, very nice. Room was very clean, nice size TV, bed was to hard for my taste, and I like a firm bed, could yes a pillow top, breakfast was very go, with a cook ther to fix your eggs the was you would like. Will stay there again!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Mrtea509, Thank you for posting a review on TripAdvisor regarding your stay! We are so happy to hear back that you enjoyed staying at our property and would like to stay with us again in the future. Please know your bed will be inspected to ensure it matches up to our high brand standards. Once more thank you for the review, hope to see you back here again soon! Sincerely, Andrew Lee Manager

"Five-star hotel at two-star price!"

5
14/05/2018

We were extremely pleased with our choice of this hotel during a trip from Kansas City to Denver. The hotel was bright and clean and the rooms were excellent. The breakfast was not only comprehensive, but there were also omelettes made to order. We plan to stay here when we return for the county fair (and the carousel) this summer.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear David C, Thank you for leaving us a review! Both the staff and I are humbled by your feedback and are happy to know your experience at the BW Carousel Inn and Suites has been pleasant. We will be more than happy to host you again and please know those omelettes will be here waiting for you on the return trip. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Travel"

5
12/05/2018

Trip to kansas state to watch our daughter graduate with her masters, we stayed in 3 different hotels this was the very best! Look foward to bookong it on the return leg. The breakfast was wonderful!!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear ronriggan, Thank you for leaving us a review as well as the high praise! Congratulations to your daughter for completing her master's education, it certainly is quite the accomplishment. Besides that, we are ecstatic to know that your experience staying at our property was a pleasant one and do hope you will stay with us again in the future. Sincerely, Andrew Lee Manager

"Trip to Burlington, CO"

5
11/05/2018

excellent hotel for the price!!! Staff is awesome, breakfast was good, and the rooms were very clean and quiet. The cable and internet service was great! I was in Burlington, Colorado on a business trip and the staff at BW made me feel like home.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Franespy42, Thank you for leaving us a review! We are happy to hear that you enjoyed our fantastic breakfast and also that that the staff provided you with nothing but perfect hospitality. Should your next business trip bring you back to Colorado, we will be more than happy to provide you with a home away from home. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Beautiful Hotel, Great, Friendly Staff and Very Nice Rooms!"

5
10/05/2018

Great friendly staff when I checked in and checked out. The appearance of the hotel interior was very modern and beautiful, very clean. Beds were comfortable. Breakfast was very good. Highly Recommend.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Keyboardsusan, Thank you for leaving us a review! Management is ecstatic to hear that you enjoyed staying at our property and also that the terrific staff treated you with the utmost respect. We hope to see you again soon! Sincerely, Andrew Lee Manager

"Convenient to highway"

5
08/05/2018

Thanks for being dog friendly. The room was headband clean. The beds were comfortable and so were the pillows. There was plenty of parking spaces and room to walk the dogs. The front desk made great recommendations for dinner and have up helpful information about the area.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 184marlenek, Thank you for leaving us a review as we sure do appreciate it. Management at the BW Carousel Inn and Suites is ecstatic to hear back from another satisfied guest that had an pleasant experience staying at the property. It certainly was our pleasure to host both you and your furry companion and should you ever be back in Burlington CO, feel free to stop on by again anytime! Sincerely, Andrew Lee Manager

"Good place to stay"

5
04/05/2018

This was our second stay in Burlington, Colorado and a much better choice of stay. Staff was very friendly, room very clean and comfortable. We then ate at The Dish, and the restaurant did not disappoint us. This was also a recommendation from the hotel staff. We would stay there again. Glad we took a chance and found this place.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Janine, Thank you for leaving us a review as well as for the high praise. We are so happy you took a leak of faith on us and it brings us a ton of joy to see you satisfied with your choice. Should your travels bring you back to our quaint town again, both the property and The Dish will gladly host you once more. Hope to see you soon! Sincerely, Andrew Lee Manager

"Friendly staff, clean and comfortable"

5
02/05/2018

We stayed one night on our drive across CO and KS and were very pleasantly impressed by this hotel. The gentleman at check in could not have been more helpful. Rooms are clean and well-appointed, very much on the high end of roadside stops.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Nancy, Thank you for leaving us a review and for deciding to stay at the BW Carousel Inn and Suites. It's always great to hear our staff treated you with the utmost respect and also that everything about your room was in order. We hope your cross country trip is going well and do travel safe. Sincerely, Andrew Lee Manager

"Great Place to Stay"

5
25/04/2018

We had a great stay here and chose to return on out trip back from visiting Utah. So glad we found this great place to stay. Friendly staff and comfortable facility. Easy access to the interstate and the nearby town had a great dinner to have dinner at.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Dave8235, Thank you for leaving us a review regarding your stay at the BW Carousel Inn and Suites. Both the staff and I are elated to hear that your experience at our property and in quaint town was an enjoyable one. We hope you made it back home safely and know that we will always be happy to host you again should your travels bring you our way. Sincerely, Andrew Lee Manager

"End of the road!"

4
24/04/2018

First BW East of Denver. Glad it was there. Ancdefghijklmnopqrsyuvwxyzabcdefghijklmnopqrstuvwxyzabcdefghijllmnopqtstubwxyzabcdefghijklmnopqrsyuvwxyzabcdefghijllmnopqrsyuvwxyzabcdefghijllmnopqrstuvwxyz.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Mikeplmok, Thank you for leaving us a review and for choosing to stay at our wonderful Best Western property. Management is always happy to hear back from another guest who had a pleasant experience staying with us. While I do understand the need to express one's excitement, however I don't believe that reciting the alphabet multiple times is an effective method in getting the message across. Though your enthusiasm is most welcomed! Once more thank you for the review, I hope you will stay with us again in the future. Until then travel safe! Sincerely, Andrew Lee Manager

"Pet friendly, clean and comfortable"

4
22/04/2018

We have not stayed in a Best Western for many, many years so I was pleasantly surprised when our drive across I70 brought us to this hotel in Burlington and I found it to be very nice and well appointed. When traveling with a pet, our hotel options are sometimes limited and this was the pet friendly hotel that came up in my search. It seems pretty new and is very clean. The staff is friendly and accommodating. Our King room was spacious and comfortable. There is a pet area complete with waste bags and can. We make this trip across I70 annually and I will not hesitate to book this hotel again!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Helen S, First and foremost, thank you for the review! We here at the BW Carousel Inn and Suites are very happy that you decided to give Best Western another shot. It brings us immense pleasure to know that our friendly staff and terrific amenities were able to provide both you and your furry companion with comfortable night's rest. Our property will be more than delighted to host your party again for the annual trips across I70 and until then though safe travels! Sincerely, Andrew Lee Manager

"Clean, quiet, friendly"

4
10/04/2018

This is a very nice Best Western, with an omelette station and all the breakfast usuals. Bed and room comfy. Beautiful spot in a town with a historic carousel, open Memorial Day to Labor Day. We would be happy to stay there again.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear NMBirder, Thank you for leaving us a review! Management is happy to know that you thoroughly enjoy all of our fantastic amenities. The town's local carousel is certainly a spectacle and we do hope you get a chance to see it if your travels ever bring you back to Burlington. Once again thank you for the review, travel safe! Sincerely, Andrew Lee Manager

"Comfortable and clean"

5
04/04/2018

After a long drive from Texas it was so nice to find this beautiful hotel. We were greeted with a smile and a bottle of water . Even our dog received a treat. We found our room to be very large and clean . We all slept like babies in their comfortable beds . The have a made to order breakfast so weather you are in the mood for an omelette or waffles they will make them fresh just for you, complementary . I highly recommend this hotel for a wonderful stay

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear April, Thank you for leaving us such a positive review; everyone here at the property appreciates it. We are so happy to know that you fully enjoyed all that the BW Carousel Inn and Suites offered, which I'm sure must have been refreshing after that long drive from Texas. Once again thank you for the review, hope your trip is going well! Sincerely, Andrew Lee Manager

"Excellent place to stay!"

5
18/03/2018

Great place for it to be literally located in the middle of NOWHERE rooms were updated, extremely clean and awesomely spacious. The customer service was so impressive from the front desk to the maids!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear FristLady B, Thank you so much for leaving us a review, we appreciate the high praise and are happy to hear that you had a wonderful time staying at our property. Hope to see you again! Sincerely, Andrew Lee Manager

"Beautiful & Quiet!"

5
31/01/2018

My husband and I were traveling to Kentucky as we are moving back to Colorado. We chose this BW location, as our in-between point. For being not far from the highway, there was absolutely no noise and the rooms were pretty sound-proof. No loud tv's could be heard and the decor was amazing. I'd definitely put this one at the top of my list!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Tammy, Thank you for leaving us a review! We are so happy you chose us a one of your "in-between" stops and even more ecstatic to see you thoroughly enjoyed staying at our property. Know that we appreciate your support towards our wonderful brand and do hope you made to Kentucky safely! Sincerely, Andrew Lee

"Sleepless"

3
24/01/2018

Nice big clean rooms...very large bathroom! Very clean which is great! Fitness room was good...breakfast was ok..fresh omeletes is the big sell but if you want something other your choices are very limited. A very expensive room to get no sleep...i asked to be placed sonewhere quiet and was put on 3rd floor facing highway and truck stop...zero sleep! Won't be back!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear magic25ap, Thank you for leaving us a review. Let me begin by apologizing that you were unable to get a good nights rest at our property. I will personally be informing all front desk agents regarding this negligence to ensure this sort of incident does not occur again in the future. Your feedback about our breakfast has been heard and management will look into some alternative options to match all guest's palettes. At the very least we are glad the rooms size and cleanliness met your expectations. Once again thank you for the review, we sincerely do hope you will reconsider staying with us in the future so that we can provide you with the superior service/experience that is expected out of a BW Plus. Sincerely, Andrew Lee Manager

"Always a great place to stay"

5
27/12/2017

I always get a great value here. The rooms are clean and the staff has always been professional and courteous Beds are comfortable, bathroom clean. I stay here at least six or seven times a year and have never had a bad experience

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Diane W, Thank you for leaving us a great review as well as the perfect rating! Both the staff and I are pleased to see your recent experience at our property was just as perfect as the previous six or seven. Your continued loyalty to our property is most appreciated and we look forward to consistently providing you with superb hospitality in the upcoming new year. Hope to see you again soon! Sincerely, Andrew Lee Manager

"A Good Choice in Eastern Colorado"

4
24/12/2017

This is a good place to stop when travelling I-70, all was fine with the hotel, staff, room, breakfast, etc. My only complaint is that the a/c & heating unit is very noisy ... but you encounter this a lot because many facilities use those combined heating/cooling heat pumps in the wall below the window, and they are inherently noisy. Nevertheless I would choose this hotel over the others in same price range in that area.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Ronald K, Thank you for leaving us a review. We are so glad to see you have enjoyed staying at the property and that everything (minus the a/c) was to your satisfaction. Know that we have sent our maintenance staff to investigate the a/c unit in the room and we do thank you for bringing this to our attention. Should you ever be back in Burlington CO, we will be more than happy to host you again. Until then safe travels hope the holidays were filled with tons of cheer! Sincerely, Andrew Lee Manager

"Great Place to Stay"

5
22/12/2017

This is one of the better Best Western's I've stayed in. The 2-queen room was spacious. There was room to walk round and the bathroom was also of good size. The staff, both front desk and housekeeping, were very friendly and made sure our stay was great. The breakfast was fantastic, They had an automatic pancake maker which required only the press of a button and catch the pancake when it came out the other end of the machine. To my recollection this has been the only Best Western that had a "chef" making a personalized omelet. You selected the what you wanted in the omelet and she made it. Overall, a great stay and very nice rooms.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Donald, Thank you for leaving us a great review and we are ecstatic to receive such high praise from one of our guests. Management is very pleased to see everything from the spacious rooms to the personalized breakfast met your expectations. Our goal will always be to satisfy the guest's needs when we can, where we can, and it's humbling to know we have done that in this instance. Once again thank you for the review, we hope to see you again soon. Sincerely, Andrew Lee Manager

"Five-star service and cleanliness"

4
18/12/2017

Best service, clean facility but no water pressure for shower/bath. Also, bad breakfast. Limited hot food items with artificial, puffy, tasteless eggs and no choice of meat. Precooked, warm over items.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 348dorothym, Thank you for leaving us a very candid review regarding your recent stay at the BW Carousel Inn and Suites. Management is happy to see that our friendly staff and clean rooms provided you with a pleasant experience in Burlington. Please know your comment about the water pressure has been duly noted and we have sent our maintenance staff to the room you stayed in to correct the issue. As for the breakfast, please know we do offer sausage patties and sausage links during our breakfast hours. Now, it is certainly possible that the breakfast attendant forgot to restock them while you were eating which is of course unacceptable. I will personally remind them to remain vigilant of the breakfast supplies as well as inform them to be more selective when picking out the eggs that are going to be served. Once again thank you for the review, we hope you will reconsider staying with us in the future. Sincerely, Andrew Lee Manager

"Nice, Clean and friendly"

5
14/12/2017

Very Nice Hotel. I didn't realize that the theme of it was actually due to the Famous Carousel in town near the fair grounds. The pictures/Art are from the Carousel. Right off the highway and easy to find.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Sterling B, Thank you so much for leaving us a review regarding your stay at the BW Carousel Inn and Suites. We are glad to see your experience with us was pleasant and know that it's always a pleasure to see guests appreciate the theme of our property. Unfortunately the local carousel in town is closed and will not reopen until Memorial day but we hope you will stop on by again when it does open so that you can have a chance to see this historical landmark. Once again thank you for the review, hope your travels are going well! Sincerely, Andrew Lee Manager

"Clean, Delicious Breakfast and nice rooms!"

5
07/12/2017

While visiting family in Burlington for Thanksgiving, we decided to choose the Best Western because they provided a continental breakfast, had a gym and they also have an indoor pool. Much to our surprise when we got to our room, they had a mini counter with a microwave and fridge. The room was clean and updated and very spacious! We were able to meet some of our family members down at the pool to enjoy the Jacuzzi and watch the kids go swimming. The next morning I got up and went to the gym room, I like to work out even when on vacation. It is too bad they didn't have a few free weights, but that didn't stop me from getting in a good workout. All in all, it was a very relaxing and enjoyable stay!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Maeganr23, Thank you so much for leaving us a review! We are so happy to see everyone in your family was able to have a relaxing and enjoyable stay at the property. Should the holidays come around and your travels bring you back to Burlington, know that we will be more than happy to host you plus the family again. Once again thank you for the review, we hope to see you soon! Sincerely, Andrew Lee Manager

"A very nice and clean hotel and a good value"

5
06/12/2017

My wife and I enjoyed our stay and felt that this hotel is a good value for the cost. The facility was clean. The bed was comfortable. Breakfast was a treat with a lady cooking omelettes to order. Check in and out went easily. The staff members were friendly and quite accommodating.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Grammie2x, Thank you for leaving us a review! We are so glad to see everything from the beds, the staff, down to our hot breakfast was to your liking. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Best stop between here and Hays!"

5
04/12/2017

My family of 5 have made many stops from here through most of Kansas on I70. This hotel is one of the best stops we have made. Rooms are clean and updated. Two queen beds with a sofa bed fits our family perfectly. Breakfast is always a plus, and really excites my kids. The rooms here are nicer than many Marriott brands we have stayed in. We will be back!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Megan, First and foremost thank you for leaving us a review and such a high praising one at that! It's always a pleasure to hear back from families that have thoroughly enjoyed staying at the BW Carousel Inn and Suites. Hope the rest of your trip is going well and should your travels bring you back to Burlington, we hope you will stay with us again! Safe travels! Sincerely, Andrew Lee Manager

"Great service, great everything!"

5
02/12/2017

Everything about our stay was great. The staff was friendly, helpful and upbeat. The appearance and cleanliness of the entire facility were top notch. The breakfast selection and quality of the food were the best we've ever experienced.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 492stanleyg, First off thank you for leaving us a review. Management is so pleased to see that everything from our friendly staff, and hot breakfast was to your liking. Should you ever be back in the greater eastern Colorado plains area, we hope you will stay with us again! Safe travels! Sincerely, Andrew Lee Manager

"Great place in Burlington, CO"

5
28/11/2017

Great little hotel with outstanding staff. I stay in various hotels around the country and while it is not a resort it never-the-less is a great place to stay if you are in Eastern Colorado. I can't really offer any improvements.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear X8925FOroberth, Thank you for leaving us a review. We are always happy to hear back from all of our guests. Management is especially pleased to see your stay with us has been exceptional. If you are ever back in Eastern Colorado, we will be more than happy to host you again in the future. Hope to see you soon! Sincerely, Andrew Lee Manager

"Highly recommend"

5
20/11/2017

From check in to check out everything was great. Nice beds, very clean, reasonably fast internet. The hotel is located very near a truck stop which added some noise but overall this property was very nice and I would definitely stay here again.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear T4170FWdeborahf, Thank you for leaving us a review as well as giving us a perfect rating! While the noise coming from Loves may be inevitable, we do provide ear plugs at the gift store for all of our guests. We will be more than happy to host you again in the future and hope to see you soon! Sincerely, Andrew Lee Manager

"November 2017"

5
20/11/2017

Very comfortable and updated hotel. I had a conference in Burlington and it was easy to access the town from the hotel. The breakfast included omelets and a variety of choices. The printer for guests wasn't working and the front desk staff came to my rescue. They went out of their way to print the document from the front desk printer. I was very grateful since there are no places in Burlington such as a Kinkos.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Linda C, Thank you for leaving us a review regarding your recent stay. We are currently in the process of fixing the business center printer as we are waiting on that part to come in. At the very least management is pleased to see that our front desk staff were able to assist you with all your needs. Once again thank you for the review, hope to see you again soon! Sincerely, Andrew Lee Manager

"Pleasantly surprised"

4
18/11/2017

Good breakfast, friendly staff, big parking lot for my moving truck and a trailer. The view of the farm from my room was bringing back some old memories. It may seem like in the middle of nowhere but it felt like a safe area.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Jaimin2017, Thank you for leaving us a review! We are so happy our property was able to provide you with a comfortable night's rest as well as a sense of security. Hope you reached your destination safely and know that you are always welcomed back here. Sincerely, Andrew Lee Manager

"Very nice place"

5
11/11/2017

We found this to be a quiet location, far enough off the highway to not hear road noise and trucks coming in to truck stop. Beds were comfortable, room was clean, TV offers good channel selection and internet was decent. Breakfast areas were well laid out. Would definitely opt to stay here again if we going this way.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear stephenmB889OL, Thank you for leaving us a review, management is very pleased to see everything about your stay was to your liking. All of our staff certainly do an excellent job in providing a fantastic experience to all of our guests and we are truly blessed to have such a wonderful team at the property. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Very Nice Stay - Repeat Visis"

4
06/11/2017

Our family has stayed at this hotel 2 times and we plan to stay again each year for our Hunting trip. The hotel is clean, the rooms are clean, the pool is great, the staff is friendly and the breakfast is a huge plus.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Jose, Thank you for leaving us a review, we are always ecstatic to host a returning guest. Glad to hear that everything about your recent stay was just as excellent as last time. Hope your trip went well and we'll see you again next hunting season. Sincerely, Andrew Lee Manager

"Way better than most!"

5
03/11/2017

This is one of the nicest mid-level hotels I've ever experienced. It's clean & well-maintained, & the rooms are gorgeous: beautifully decorated, with a decent desk area & comfortable reading chair (with a light; why do so many hotels think none of us read?!). The bed was very comfortable if not actually cushy, with lots of pillows & a bolster. The TV was sharp & worked perfectly, & I greatly appreciated the non-commercial movie channels! Great heat & AC, with a continuous fan option. The bathroom, with faux granite counters & tub-surround, was excellent, with a comfortable tub & especially good showerhead. Nice heavy towels, wonderful hot water. Breakfast was a cut above, with (processed) scrambled eggs, sausage, biscuits... & a nice woman who made omelets to order! Lots of the usual white pastries etc, & instant oatmeal with topping choices. Decent coffee. There's a small, grassy "yard" outside for dog-walking (clean up after your pet!) &, so far, this hotel is surrounded by corn & sorghum fields so it's quiet & peaceful. Two minor complaints: We were on the ground floor & sure heard the folks walking around above us. And I always balk at paying $20 for my little dog, who's far cleaner, quieter & better-behaved than the kids we saw screeching down & trashing the halls. Still, I will absolutely stay in this particular BWPlus next time I pass thru this area.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear JamaisVu, Thank you for leaving us a review regarding your stay at the property. Management is pleased to see everything once again went swimmingly for you despite the noisy neighbors. Please know our front desk agents are more than happy to quiet down our guests and their children should they be causing a disturbance. Regarding the pet fee, while some hotels do charge that fee as a means to rack in extra revenue, we on the other hand use it for the extra manual labor and chemicals to ensure that the room will be prepared for those who may be allergic to the furry companions. I hope this response help address some of your concerns and understand that you will be always welcomed at the property should your travels bring you back here. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Lovely stay"

5
24/10/2017

A brand new hotel that is a welcome oasis on the Colorado high plains. Well managed with friendly, helpful staff. The bldg. was quiet, despite a howling winter wind outside. Breakfast was fast, friendly and wide selection. I really can't believe I feel like I'm back in high school, having to write a paper with a minimum number of words, so I'm filling the rest of my already positive review with a little humor! Maybe future clients will appreciate the fact that I can't submit this review until I've written 200 words. OMG!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear donaldhC7381TW, Thank you for the positive review on our property we sure do appreciate it! Management is overjoyed to hear that you had a quiet night rest at our property and also that the breakfast was to your enjoyment. You have our sincerest appreciation having to to write a minimum number of words review and should you ever be back in the eastern Colorado plains area, know that you will be welcomed back to our property. Sincerely, Andrew Lee Manager

"Horrible customer service"

1
23/10/2017

The manager should be fired. The power went out and the hotel manager refused to give 4 waters out of the cooler when there were no cold drinks in the breakfast area. Talk about HORRIBLE customer service!!! We were the ones paying for the hotel without power and they were completely unwilling to try to accommodate for the inconvenience.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear amandawB5502UK, Thank you for sharing your experience at our hotel. Unfortunately, the power outage that impacted half of the town also affected our hotel and we apologize for any and all inconveniences you experienced. What more, I'm disappointed to hear the customer service was not up to our usual standards. While I was not present during your stay, I would be more than inclined to discuss the experience with you. Please do not hesitate to reach out to me at [email protected] Thank you again for bringing this to my attention and I hope to hear from you soon. Sincerely, Andrew Lee Manager

"Return customer"

5
20/10/2017

This is a very nice hotel. We stayed here two years ago and were very happy with our stay. I'm glad to say our second stay was just as good. The price is great, the room is great and the breakfast is great. We highly recommend this property.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear grangemont, Thank you so much for leaving us a review regarding your recent stay at our property as well as for giving us the perfect rating. We are so happy to see that you have returned to us and once again had a wonderful stay at the BW Carousel Inn and Suites. Management is very pleased to see everything from the price, the room, and the hot breakfast to your liking. Should you ever be traveling through our neck of the woods again know that you will always be welcome to stay at our property! Hope to see you soon!

"Clean and comfortable"

4
18/10/2017

We had a nice clean room, slept well, and had a good breakfast. A nice fridge and microwave too. I do think we were under someone in a pet room with a dog who was up in the middle of the night but everything else was wonderful!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Tracy J, Thank you so much for leaving us review about your recent stay at our property. There are so glad that our rooms were equipped to your liking and also that the hot breakfast met your expectations. Regarding the nosy neighbor upstairs, please know our front desk agents are more than happy to assist with loud tenants should they be notified of them.

"Fantastic service"

5
06/10/2017

The desk clerk at check in was wonderful & did everything she could to make sure our stay was comfortable. The hotel was immaculate from room to pool etc. The breakfast had plenty of choices with the hot menu including biscuits & gravy, scrambled eggs, omlets, pancakes etc. The breakfast was the perfect start to continuing our trip. Thank You to the staff of the Carousel Inn!!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear M931PLcarolw, Thank you for leaving us a review regrading your recent stay at the property. Management is always pleased to hear back from our valued guests that had a comfortable stay at the property and also simultaneously enjoyed our hot breakfast. No need to thank us, we are happy to serve and know that we will always be glad to host you again in the future. Once again thank you for the review, hope to see you again soon! Sincerely, Andrew Lee Manager

"Below what we were expecting"

2
05/10/2017

We enjoy staying at Best Western Hotels but this one was below par and not Plus Best western. No Shampoo, No Tissue, No Juice at Breakfast, No Service at front Desk, Staff would not listen to my suggestions to fix a problem. The juice machine had a kink in the water line and the machine was not working properly I pointed out the solution no it's not was the reply and vitally told to back off and shut up. My wife made the booking on line which she thought was via Best Western website sadly to learn that it was a clone look a like website that charged $39 in taxes and charges, be careful when booking on line, Best Western should stop these clone look a like websites that rip people off, it'll hurt there business.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Robert, First and foremost let me thank you for leaving us a review regarding your stay at our property. Allow me to apologize that you felt your experience at the BW Carousel Inn and Suites was anything but exceptional. What is perplexing about this situation is that we are unable to locate you in our guest management system which is ultimately preventing us at the property from finding the individuals responsible for all the issues you have pointed out. Not only that, but this is also impeding our ability to aid you with the bill. Therefore, we implore you to please reach out to us with your full name, confirmation code, and date of your stay so that the necessary adjustments can take place. Once again thank you for the review, we hope to hear from you soon. Sincerely, Andrew Lee Manager

"Great pet friendly overnight stay"

5
04/10/2017

Very comfortable, clean, quiet, well appointed big rooms. Very nice breakfast with made to order omelettes. Front desk staff was very helpful and friendly. Helped with restaurant recommendation that was spot on. Stayed here two years ago and will always stay here when passing through in the future. We always travel with our dog and this is a pet friendly hotel, just $20 extra for the dog which is about average from my experience. Major gas station across the street and restaurants nearby.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Steve V, Thank you for leaving us a review regarding your most recent stay with us. We are always happy to hear back from our valued guests especially the returning ones. Management is thrilled to see that this recent experience was just as great as the last time you've stayed with us. You and your furry companion will always be welcomed here at this property and we look forward to your next visit with us. Until then safe travels! Sincerely, Andrew Lee Manager

"Wish there were more hotels like this one."

5
04/10/2017

This was a very comfortable and cozy place to stay. We enjoyed a very nice dinner at a local establishment and would love to stay here again on our next trip west. The service was excellent and the beds were very comfortable. This was the 2nd night of an 8-day adventure and my sister & I found we wished we had booked into more Best Westerns than we did. Overall nice place to stay.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Patricia E, Thank you for leaving us a review regarding your recent stay at the property. We are so happy to hear that you and your sister had a wonderful night's rest at our property. Hope your 8-day adventure is going well and know that we will be happy to host you again should your return trip bring you back through Burlington. Safe travels! Sincerely, Andrew Lee Manager

"Don S"

5
03/10/2017

Everything about this BW was excellent! The receptionist sent us to her favorite restaurant. The room was clean and quiet. There was a woman making omelettes for breakfast. I doubt we will be going that way again, but if we do we will plan our trip to spend a night there!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 651donalds, Thank you for that extremely positive review! We are always excited to hear back from all of our guests, especially those who thoroughly enjoyed staying at the property! Know that we will be here waiting for the next time you drive through our quaint town and we sincerely hope that day will come soon. Until then safe travels! From, Andrew Lee Manager

"A Review/ 4th night on the road"

4
03/10/2017

very comfortable,quiet,clean and on top of that a friendly helpful staff . Nice breakfast choices . My wife is physically challenged and they couldn't do enough to help her. I'll stop again on the next trip

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear geralda580, Thank you for leaving us a review regarding your recent stay at the BW Carousel Inn and Suites. It's so nice to hear that our staff do an excellent job ensuring that both you and your wife had a comfortable stay at the property. We'll be here waiting for you should you ever be on another trip and know that we will be more than ecstatic to host you again. Until then, safe travels! Sincerely, Andrew Lee Manager

"Pleasant Surprise"

4
23/09/2017

After a long day of driving, with no hotel booked, I had doubts about pulling into this BW because of the drab exterior. The warmth of the large central fireplace in the lobby and the friendly staff was a pleasant surprise. The room was clean and comfortable. I would stay here again if I am in the area.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Gerald W, Thank you so much for leaving us review regarding your recent experience at the BW Carousel Inn and suites. Management is very pleased to see that you enjoyed our interior decor as well as that the staff treated you with nothing but respect. Know that we will be happy to host you again should you ever be back in the Burlington Colorado area. Until then safe travels! Sincerely, Andrew Lee Manager

"Girls Trip"

4
20/09/2017

The hotel is nice. The beds in our room were hard! It felt like the pillow top had been cut off. The pool and hot tub area was nice. The location of the hotel off of the highway was great! It was slightly secluded so it was quiet. The breakfast service was good. It was nice to have made to order eggs. Improve the beds and it will be a great hotel!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Betty, Thank you for leaving us a review! We are so happy to see you enjoyed most of our wonderful amenities and also that our property provided you with a quiet night's rest. Your comment regarding our beds has been heard and please know we will be conducting an inspection of the room you stayed in to ensure that everything meets our standards of comfort. Thank you again for the review, hope to see you again soon. Sincerely, Andrew Lee Manager

"Better than average"

4
19/09/2017

BW hotels are dependable to provide certain amenities and features. Our stay was met with those expectations. The lacking was available full vending on all floors, which seams to be a trend in the industry.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 89jerryb, Thank you for leaving us a review regarding your recent stay at the property. We are so happy to see that for the most part you enjoyed staying at our property. It is our deepest hope that you will stop by again to see us in the future. Until then safe travels! Sincerely, Andrew Lee Manager

"Great Find"

5
13/09/2017

We needed a stop just a bit past Denver and this was perfect -- great room, great service! Very clean and comfortable and dog accommodating! The service was friendly and helpful - from the reservation to the consideration they gave to giving us a room that was convenient for our specific needs. This will stay on our list!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Trewellan, Thank you for leaving us a review at our property as well as for giving us a perfect rating! Management is overjoyed to see that you thoroughly enjoyed staying at our property and also that the staff treated you with nothing but respect. We are glad to see that our property will be on your list next time you are in the Burlington area, and know that we will be more than happy to host you guys again. Until then safe travels! Sincerely, Andrew Lee Manager

"Road trip home "

5
10/09/2017

We were exhausted and Best Western came thru with Great Beds, Jacuzzi, Swimming pool, relaxed with TV and fantastic breakfast! Will remember Burlington next road trip. Or we called it staying at Uncle Wes Bestern's.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Thank you for leaving us a review regarding your recent stay with us. We are so happy to see that you and your family thoroughly enjoyed staying at Uncle Wes Besterns! Know that we will be more than happy to host you guys again should you ever be back in the Burlington area. Until then, safe travels! Sincerely, Andrew Lee Manager

"Exceeded expectations"

5
09/09/2017

Stayed here overnight while driving to Kansas City. The room was modern and up-to-date with new furnishings refrigerator flat screen TV. Wi-Fi worked very well. I especially liked the clean fresh linens and towels. The shower and bathroom area were squeaky clean with granite tops. The breakfast was exceptional. We stayed on the third floor and enjoyed the quiet evening. Highly recommended and would return again.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Kathy, Thank you so much for leaving us review regarding your recent stay at the BW Carousel Inn and Suites. We are so glad to see that you had a comfortable stay at the property and also that you are able to fully enjoy all of our wonderful amenities. We will be here should your travels ever bring you back to Burlington and know that we will be happy to host you once more. Until then safe travels! Sincerely, Andrew Lee Manager

"Great rooms /Great service"

5
05/09/2017

This hotel was super nice clean and the service was by far some of the best I have ever experienced. If Patty is working the front desk you might as well think you are walking in to your own family's home. The hotel staff are all excellent. From breakfast to cleaning service they are all supper nice and make you welcome

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 918calebe, Thank you for leaving us a review and for the perfect rating. We are so glad to see that you thoroughly enjoyed staying at the BW Carousel Inn and Suites and also that the staff treated you with nothing but respect. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Western vacation"

5
04/09/2017

Very nice motel. Clean rooms, comfy bed, and friendly staff. Great breakfast! Would definitely stay here again. Recommended a very good restaurant to eat at and were not disappointed. Also had good wifi

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Pamela E, Thank you for leaving us a review and for the perfect rating. We are so glad to see everything about your stay has been fantastic and that you will be staying with us again in the future. Know that we will be happy to host you once more and do hope to see you soon. Until then safe travels! Sincerely, Andrew Lee Manager

"Hotel"

4
31/08/2017

Stayed at this hotel while traveling to Loveland. It was clean, welcoming and a quiet place to stay. Breakfast was good. We would recommend staying here. We would stay there again should we go through that area again.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear P7230Jutomc, Thank you for leaving us a review regarding your recent stay at our property. The staff here is very pleased to see that you thoroughly enjoyed staying at our clean/welcoming property. Know that we will be happy to host you and your family again should your travels ever bring you back into our neck of the woods. Hope to see you soon! Sincerely, Andrew Lee Manager

"Comfy, clean and super friendly staff."

5
30/08/2017

Great location and nice grassy area to walk your pets! The staff was super friendly and the hotel is newer with refreshing open and airy decor. Nice pool, lobby and the bed was super comfy. Highly recommend. Enjoy!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear M2208NYyvonneb, Thank you for leaving us a review regarding your recent stay at our property. Management is very pleased to see another satisfied guest that enjoyed staying at the BW Carousel Inn and Suites. Hope to see you again soon. Sincerely, Andrew Lee Manager

"Comfortable for one night"

4
30/08/2017

It's a good hotel for an overnight stay. The breakfast was wonderful and the rooms were nice. I found the beds to be a bit too firm, but I really didn't like the pillows. There were 5 small square pillows on the bed. I found the pillows uncomfortable to sleep on and all I really wanted was one regular-sized pillow. They didn't even have an option of soft or firm. Other than the pillows, it was a nice hotel and a nice stay.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear LDCKansasCity, Thank you for sharing with us your recent experience staying at our property. We are glad to see that you enjoyed the hot breakfast and also that our rooms were to your liking. Regarding the pillows, we are sorry that you felt our pillows did not meet your levels of comfort. When we purchase the beds/pillows from the manufacturer they say it's "all encompassing comfort" which is of course an exaggeration. Nonetheless please know we will be inspecting the room you stayed in to ensure that nothing is wrong with it. Once again thank you for the survey, we hope to see you again soon. Sincerely, Andrew Lee Manager

"Very pleasant experience"

4
24/08/2017

This property was more than adequate...very clean and well maintained. The staff is friendly and welcoming. I was more than satisfied with the breakfast offering and the in room wifi was as good as you can expect when dozens of other people are using the same wifi. Comfortable rooms...a good rest....everything I expected

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear RuthMitchell1949, Thank you for leaving us a review regarding your recent stay with us. Management is very pleased to see that our rooms provided you with a clean comfortable stay and also that the staff treated you with nothing but respect. It is also a pleasure to know our breakfast has satisfied another happy guest. Once again thank you for the review, we hope to see you again soon! Sincerely, Andrew Lee Manager

"Pleasant stay"

5
21/08/2017

Convenient location right off of I-70, reasonably priced, efficient staff, comfortable room and bed, dogs allowed, close to restaurants, and fantastic breakfast with omelets made to order! We will stay here again when traveling this way.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear loriokc, Thank you for leaving us a review regarding your recent stay at the Carousel Inn and Suites. Management is pleased to see that everything about the stay was perfect. Know that we will be happy to host you and your family again in the future should your travels bring you back to our quaint town. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Great stay"

5
19/08/2017

Very good hotel. Great breakfast w/ omelets made to order. Owner was helping with breakfast and was extremely appreciative to everyone staying there. Did not feel like a number here at all. No complaints at all.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 747donaldc Thank you for leaving us a review as well as the perfect rating. We are very pleased to see that both the staff and breakfast has met your expectations. Both Tony (the owner) and I thank you for the survey as well as the business you have provided us. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Very nice!"

5
18/08/2017

A great room and great amenities. Pool was nice and hot tub was great! Breakfast was very good with fresh made omelets. Would definently stay here again. Location was close to I70 and easy access. Very spacious rooms!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 715chetw, Thank you for leaving us a review regarding your recent stay at our property. It's always a pleasure for management to hear back from our guests who thoroughly enjoyed staying with us. We will be here waiting for you the next time you come through the eastern Colorado area. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Great property, clean and comfortable"

5
10/08/2017

Our family (two adults and one child) stayed in room 220 in early August 2017. Front desk staff team members at check in and check out were polite and quick. The room was comfortable and clean. Nice selection of television channels. A complimentary breakfast was included in the room price and if desired the guest can have an omelet custom cooked! The property is conveniently located across from a Love's convenience store and is just south of I-70. Will stay here again when in the area.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear N0uzn, Thank you for leaving us a review. We are glad you and your family thoroughly enjoyed staying at our property. It's always a pleasure to hear that the staff, amenities, and breakfast have met your expectations. We will be here waiting for the next time you visit Burlington again, until then safe travels! Sincerely, Andrew Lee Manager

"EXCELLENT STAY!!!"

5
10/08/2017

Wow. We've travelled all over the world and must say the service, hotel, staff, breakfast all 5 star. Amazing staff! Patty was on site to check us in and was exceptionally helpful and nice. Morning staff for breakfast made fresh omelets, kept the dining area super tidy and restocked. EXCELLENT! EXCELLENT! EXCELLENT! Ps. Pets welcome too!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review Dear Jessica, Thank you for leaving us a rating and for the praising review. Management is very pleased to see that everything from our staff to the hot breakfast exceeded your expectations! If you are ever back in our neck of the woods again, we hope you will stop by again to see us. Sincerely, Andrew Lee Manager

"Overnight stay"

5
10/08/2017

Traveling back home from Colorado decided to stay overnight here. Motel had a nice look, clean and turned out to be a great place, clean and we had a comfortable stay. Staff was caring. Check in and out was quick.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear George, Thank you for leaving us a review and a perfecting rating at that too! We are so happy to see that you enjoyed staying at our property and also that the staff treated you with nothing but respect. We hope you made it home safely and do hope to see you again soon! Sincerely, Andrew Lee Manager

"Great stop before Denver"

5
08/08/2017

Nice clean, comfortable motel with a great breakfast and plenty of nearby restaurants near quiet countryside, but close to interstate. Well worth the money. Owners are obviously proud of their motel and pay attention to their visitors.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Ronald, Thank you for leaving us a review regarding your recent experience staying at our property. Management is very pleased to see you thoroughly enjoyed our breakfast as well as our quaint town. We hope your travels are going well and also hope to see you again soon! Sincerely, Andrew Lee Manager

"Great hotel"

5
06/08/2017

Hotel was very clean and the staff is very helpful. Great selection of breakfast items. I would recommend this hotel to anyone. Room has everything you need and the beds are very comfortable. Great location.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 624nedrad, Thank you for leaving a review about your recent stay at our property. We are glad to know the staff treated you with the utmost respect, our beds were comfortable to sleep on and also that the breakfast was to your liking! If you are ever back in the Burlington area again, we hope you will stop by again to see us! Until then safe travels! Sincerely, Andrew Lee Manager

"Family Vaca Stop"

5
31/07/2017

Hotel was great, my kiddos liked the pool, rooms was very clean. Breakfast was awesome because had a made to order omelet griddle set up for guests. The one food employee was great especially since there was a naggy "proclaimed Christian" complaining about the milk the entire time while she let her kid run around yelling.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Jamie I, Thank you for leaving us a review on the property. We are glad to see that our property provided you and your family a great nights rest as well as a fantastic hot breakfast in the morning. We hope to see you again soon! Sincerely, Andrew Lee Manager

"Stay here ! "

5
30/07/2017

This is just the place we were looking for. It is a new property and is very well managed and maintained in Every way you can imagine. Very clean throughout the entire property. Very professional and friendly and accommodating. Very nice breakfast program. We recommend you stay here. I hope our next stop on the interstate will be an experience similar to this one.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Douglasmaxwell, Thank you for leaving us a review on the property. Management is pleased to see that our property provided you with a clean night's rest as well as an exceptional hot breakfast in the morning. We too hope your next stop on your travels will be just as good as the one you've had with us! Once again thank you for the survey, hope to see you again soon! Sincerely, Andrew Lee Manager

"Comfortable hotel"

4
23/07/2017

Very nice rooms, and a quiet hotel. Everything seems very new. The fitness room and pool/hot tub is nice as well, with the exception of the strong smell of manure coming in from the fields outside! Nothing the hotel could do about this, but be aware that you are staying in the middle of a field, and there may be smells!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Robert W, Thank you so much for the review, we here at the Best Western Carousel Inn & Suites are always happy to hear back from our guests. Management is pleased to see that our property was able to provide you with a great night's rest despite the smell of cattle in our quaint town. Please know we appreciate your review and do hope you will come back again to see us! (preferably on a day when the smell of cattle is not so present) Sincerely, Andrew Lee manager

"Pet friendly!"

5
23/07/2017

This is a great place to stay. Staff was helpful and pleasant. Room was clean and comfortable. Breakfast was typical hotel food. There was someone who made omelets to order. I will definitely recommend this one and stay there in the future.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear C A, Thank you so much for sharing with us your recent experience. Management is glad to see another satisfied guest who enjoyed our custom made omelette station who was also treated with respect by the staff. We certainly will be looking forward to the next time you come to Burlington Colorado. Until then safe travels! Sincerely, Andrew Lee Manager

"Very nice stay"

4
21/07/2017

We had a very good stay at this hotel. right off the interstate I 70. it's very modern, very clean friendly staff and a home-cooked breakfast. For a nice quiet room face the back of the hotel and the highest floor.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Wayne B, Thank you for leaving us a review. We are glad to see that our friendly staff and hot breakfast was to your liking. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Colorado Family Trip"

3
20/07/2017

There is not enough parking and breakfast area is too small for the amount of people that use it. Otherwise a decent hotel for the price. Got a suite and didn't care the for setup too much. There should have been a tv for both the sitting area and the sleeping area. The lighting was poor in the restroom/sink area. Most of the staff was very friendly and helpful.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear virginiah509, Thank you for the leaving us a review and for notifying us on areas that need improvement. It is reviews like this that management looks out for, as they are vital in upholding the expectations that is placed on our property. The bathroom lights will be inspected per your feedback and at the very least it is a pleasure for us to know that the staff did treat you with the utmost respect. Once again thank you for the survey, we hope to see you again soon! Sincerely, Andrew Lee Manager

"Great Choice"

5
19/07/2017

Safe, comfortable, reasonably priced. Moving from east coast to west coast...just an overnight stop on the way. Would definitely recommend and would stay again. Great breakfast...omelette station and the standard hotel breakfast fare.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear U3310RVbriane, Thank you for sharing with us your recent stay at the property. It's always fantastic to hear back from another satisfied guest who enjoyed our hot omelette breakfast. Know that we will be happy to host you again and we also hope your move to the west coast is going well! Sincerely, Andrew Lee Manager

"Pleasant and clean"

4
18/07/2017

We were here only one night, but it is a great place to stay if you are on I-70 going between Kansas and Colorado. It was clean and modern, easy to access, and the pool and hot tub were great for my 14-year-old grandchildren. The breakfast was also top notch, including a little pancake maker and omelets to order.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Nila S, Thank you for leaving us a review regarding your stay at the BW Carousel Inn and Suites. It's always a pleasure for management to see whole families enjoy all of our wonderful amenities as well as the hot breakfast. Know that we will be more than happy to host you and your family again should your travels ever bring you back into the Burlington area. Sincerely, Andrew Lee Manager

"Very nice place"

4
17/07/2017

We stayed here over night on our yearly vacation. The building seems to be a new build. Very clean in and out. It is located right off I-70. There is a truck stop across the street from the hotel. So my only suggestion would be to get a room on the back side of the hotel if you don't want to hear any trucks coming in and out. The room was very nice. Wifi was great. Very clean room. Nice lobby with a pantry. Very convenient. The staff was friendly. Breakfast in the morning was awesome. They had someone that would make you homemade omelets. Really nothing I can think of that was really bad. I would return to stay here.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear ssheilmn, Thank you for leaving us a review. We are glad to see you enjoyed staying at our property despite the noise from the Love's gas station right across the street. Our property does offer ear plugs to all of our guests in the gift shop should you need them. At the very least, it's a pleasure to hear that you enjoyed our breakfast and also that the staff treated you with the utmost respect. We will be looking forward to your next visit with us until then, safe travels! Sincerely, Andrew Lee Manager

"noisey"

2
17/07/2017

need to invest in better carpet and padding so you don't hear the people above you. walls to thin could hear them talking. bottom floor should be for families with children..should have milk on hand.coffee and creamer should be on hand.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 776judyv, First off thank you for leaving us a review. We apologize that you felt that your recent experience at our property has been anything but good. You are correct in stating we do not have milk readily available as it is only offered during breakfast hours however what we do find perplexing is that you did not get to enjoy our freshly brewed coffee. Please know our coffee station with creamers/sugar are located near the lobby, just before the double doors to the breakfast room and right across from our meeting room. Regarding the noise, the building is in compliance with the state of Colorado's building codes but as you already have learned, government standards only do so much in cancelling out noise. As a result of this constraint, we do offer ear plugs in our gift shop for our more auditory in tuned guests and not only that but our front desk agents are more than happy to deal with a noisy neighbor should they be notified. Once again thank you for the survey, we hope you will reconsider staying with us in the future and if there is anything else you would like to see changed for your next visit, I implore you to contact us with your thoughts. Sincerely, Andrew Lee Manager

"Clean, quiet, friendly staff, reasonably priced"

5
12/07/2017

We stayed here for an overnight stop on a long road trip. The room was clean, the beds were comfortable, there was no problem with noise, and it was priced fairly. The kids utilized the pool which was also nice and clean, plenty of towels. We were not able to stay for breakfast the next morning because we needed to get a really early start but it sounded really good, made to order omelets and such were going to be served. If we are ever in the area again, we would definitely stay here.

"Great service during a horrible dust and rain storm!"

5
10/07/2017

We only stayed one night. We were coming from western Colorado and we stayed in Burlington for the night. On the last 4-5 miles we ran into a terrible rain storm and managed to stay about 5 minutes ahead of it. We got to the hotel, pulled under the overhang. My husband jumped out to register and the winds were blowing dust and branches, etc. all around us. The car was rocking! As I sat in the car the automatic retractable doors of the hotel blew off the tracks and folded into each other -headed for our car. My husband and another man got them back on except for one. The lady at the front desk came out and said the Maintenance man was coming and she would stand outside [in the wind and dust] holding the door to avoid anyone getting injured or cars getting damaged! The maintenance man arrived 2 minutes later and got them back on. She came over to the desk and apologized for all the delays and such. It was unbelievable! The room was very clean, comfortable and when the storm stopped she recommended a dinner place. The next morning we had an awesome breakfast at the hotel! Made-to-order omelets, pancakes, bagels. It was great. Wonderful service and people. We were grateful to have been safe but also have stayed in such a nice place!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Diane, Thank you for leaving us a review and for the perfect rating as well. That day when you came in was certainly hectic and we are so glad that our automatic doors did not hit your car! Management is especially pleased to see that our staff went above and beyond to aid your family in getting settled in. Similarly we are glad that the breakfast was to your liking and also that the room's cleanliness met your expectations. Once again thank you for the survey, we hope to see you again soon! Sincerely, Andrew Lee Manager

"Best Western Burlington, CO"

5
08/07/2017

The Best Western Motel at Burlington, Co., is a very nice place to stay. The motel was easy to locate and had good parking. The registration staff were extremely courteous and helpful,. We enjoyed a nice breakfast with the standard fare well organized. It was a very quiet and comfortable place to spend the night.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Delbert C, Thank you for leaving us a survey response, we are always happy to receive feedback from all of our valued guests. It's a pleasure to see that we were able to provide you with an exceptional quiet stay and do hope you will stop by again to see us. Sincerely, Andrew Lee Manager

"Nice, New, Comfortable Place"

5
07/07/2017

We were looking for the best place for an overnighter in Burlington and I think we found it. Room was clean, spacious and modern with a great fridge and microwave. It's right off of I-70 but you don't hear any road noise. Front desk is great. Breakfast includes made to order omelets and 'automatic' pancakes.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Terry S, First and foremost, thank you for sharing with us your recent experience staying at our hotel. We are so glad to hear that enjoyed everything from our spacious well equipped rooms to our very popular hot breakfast items. Hope to see you again soon! Sincerely, Andrew Lee Manager

"Family Trip"

5
07/07/2017

The hotel staff were friendly and pleasant upon check in and check out. The parking lot of the hotel was clean and well lit. The hotel lobby was clean and inviting and so was our room. The beds were comfortable!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
19leilaniw, Thank you for the leaving us a review! Management is very pleased to see that the staff and property were able to meet your standards. Hope your family trip is going well and we will be here should your travels bring you back to Burlington. Sincerely, Andrew Lee manager

"Great hotel"

4
06/07/2017

They recently had remodeling done to this hotel, and it looks really nice!!! Very friendly staff! Great value for an overnight stay on our road trip. Will come back next time we drive through this area!

"Great place, friendly staff"

4
05/07/2017

Receive the government rate for the family stay as part of our move. Front desk was very helpful, rooms were clean attractive and comfortable. Paul was a nice relief from the road trip, and the Jacuzzi was excellent. Breakfast was tasty and staff extremely friendly. The only issue was that the coffee was put away after breakfast so we could not take a cup on the road

"passing thru"

5
04/07/2017

google mapped a hotel for the night and stay and BW it was a new, clean, nice hotel. The breakfast was made to order. Used the pool and fitness center. all very nice. Staff was happy to help me. My wife give it her approval as well.

"Excellent!"

5
03/07/2017

The hotel was clean and the staff was friendly! We got a great night's sleep in a room that was quiet and comfortable. The pool was also very nice. It was a good temperature for swimming and was clean.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear cdruyor, Thank you for leaving us a review and a perfect rating at that too! Management is pleased to see that everything about the stay was perfect! Hope to see you again soon! Sincerely, Andrew Lee Manager

"Great customer service"

5
30/06/2017

The staff here is excellent! Friendly and helpful without being over the top. The made-to-order breakfast omelets are a definite treat! Easy to find as it's right off the highway and close to gas station, convenience store and several good restaurants.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Carol N, Thanks for sharing with us your experience, we are always happy to hear back from our satisfied guests. Management is pleased to know that our friendly staff and hot breakfast met your expectations. Hope your travels are going well and if you ever need a place to stay in the future, we will be here waiting for you. Sincerely, Andrew Lee Manager

"Good place to sleep on the way home. Close to highway. A little expensive for basic hotel."

4
29/06/2017

A little expensive for basic hotel but nice and clean and quiet. The smell of the town is very overwhelming. My car smelled like cows for 24 hours after leaving. The breakfast was good but required a coupon. All the room rates were the same so why the coupon?

"Excellent!"

5
20/06/2017

Tonight, I found myself at the Best Western Plus in Burlington. Our room here was as nice, if not nicer, than the much higher priced Embassy Suites I had stayed at the night before. I'm super picky, but this room is amazing. The decor is beautiful and super clean! But what made this stay even better was Patty at the front desk. She is so friendly and helpful; her customer service skills are second-to-none. She deserves a raise! If I'm ever passing through this way again, I would stay here in a heartbeat.

"Nice Experience at Best Western Carousel Inn"

5
20/06/2017

The staff at this hotel were very accommodating and kind. We arrived early by accident (traveling cross-country) and they were able to get us into our rooms without issue. They even moved our friends to a room on the same floor as us so we could be together. The rooms were clean, the pool and hot tub were really nice and clean, and breakfast was hot. Overall a really sweet little place to stay!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Y6614FDcourtneyh, Management is pleased to see another satisfied guest who enjoyed all of our wonderful amenities as well as our hot breakfast. We hope your cross country trip is going well and if you ever need a place to stay in Burlington, CO know that you are always welcomed back here. Sincerely, Andrew Lee Manager

"Visit for wedding"

4
20/06/2017

My trip was for a wedding. I arrived with just an hour before the wedding. The hotel was clean. The staff were very helpful. The breakfast was good. Only complaint would be with the beds, firm but not that comfortable.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear lorihY8228PK, Thank you so much for the review, we hope the wedding was a lot of fun! Glad to know that our hotel at the time of your arrival was well maintained and also that the staff treated you with the utmost respect. If you have the time, we would like to know which room you stayed in so that we can properly inspect the mattress you slept on to ensure it meets our high standards of comfort. Once again thank you for the review, hope to hear from you soon. Sincerely, Andrew Lee Manager

"Decent for what you pay"

4
20/06/2017

When booking this hotel online, after selecting the option for a room accepting pet, I made the assumption that any additional pet fees would be included in the rate. However, that was not the case. I was charged an additional $15/pet which I had two. If your stuck paying fees, your pets should enjoy their own bed which my girls loved! Very comfy bed and amenities. The hot breakfast was great. My only critique was that juice quality was subpar (too watered down). I give a B+. The parking lot was full, we were toting a trailer and was forced to park catty womped.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear letichal, We here at the Best Western Carousel Inn & Suites are always happy to hear back from our guests who enjoyed staying with us. Your comment about the juice has been noted and we have corrected this issue (apparently someone dialed back the knob that determines the amount of juice concentrate that is to be mixed with the water). Regarding the pet fee, while it's understandable that one might perceive it to be included in the rate, however if that was the case then other travelers that do not have pets would be charged that additional fee. At the very least we are glad you and your furry companions enjoyed sleeping on our beds. Once again thank you for the survey, hope your travels are going well! Sincerely, Andrew Lee Manager

"Review"

5
19/06/2017

I picked this hotel because it was pet friendly. I read the reviews about the omelet bar and was hopeful. The room was clean and the bed was comfortable. The breakfast was fantastic and all your employees were friendly and smiling. We were driving from Oregon to Florida and this good night's rest and breakfast were just what we needed. Thank you!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear W787BMjenniferc, Thank you for the review. We are so glad that everything from the room to our hot breakfast met your expectations. Hope your drive to Florida is going well and should you ever be back in our area, we will be more than happy to host you again. Sincerely, Andrew Lee Manager

"Terrific place to stay!"

5
15/06/2017

Very convenient location off the interstate. Newer property. Quality, large rooms (great beds), terrific staff. Very good restaurant across the street! Our trip has meant 10 different hotels and this one has been the best!

"Nice place"

5
13/06/2017

I have stayed 4 times here in a 2 month period. Nice place, nice rooms. There is a problem with the water in the town having excess nitrates that makes it not good to drink, but okay for showers and teeth brushing. Hotel gives bottle water for drinking. Breakfast is good.

"Summer vacation 2017"

5
11/06/2017

This is a great clean and pretty hotel to stay with a better price than the other hotels in the area. This includes free hot breakfast with real eggs, omelets, biscuits , sausages and fresh fruit. PEARS! We enjoyed the pears!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear yrened2017, Thank you so much for sharing with us your thoughts! Glad to see that everything from our cleanliness to the breakfast was to your liking. If you are ever back in Burlington, we hope you will stop by to see us and enjoy those pears once more! Sincerely, Andrew Lee Manager

"Great place to stay"

5
09/06/2017

Burlington was a good stopping point on our cross country trip. We arrived early and visited the historic carousel, just a few miles away. Our room was great. Staff was friendly and professional. Breakfast was great - with fresh eggs/omelets made to order.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear NLBarry82, To begin, thank you for the perfect review we certainly do appreciate it. Management is pleased to see that everything about the stay has been exceptional and we also hope you enjoyed seeing Burlington's historic carousel which the property is themed after. Once again thank you for the review, we hope the cross country trip is going well. Sincerely, Andrew Lee Manager

"Great Stay"

5
08/06/2017

Spent the night on my way towards Kansas. Beds where comfy room was good size. Breakfast was good fresh made omelettes right in front of you. Staff was friendly and informative. Restaurant and gas station just across the road, McDonalds and others across I-70.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Hello salmon1989, Thank you for the review, guest feedback is always appreciated at our property. Management is pleased to see another satisfied guest who enjoyed all of our wonderful amenities and the omelette breakfast. Hope you made it into Kansas safely, and please know you are always welcome to stay at our property should your travels bring you to back to Burlington. Sincerely, Andrew Lee Manager

"Great hotel."

5
08/06/2017

It was a wonderful stay. We recommend this hotel to stay if yo are traveling through the Hurlington Colorado area. Great breakfast, fun pool, friendly staff. Overall, we love this hotel every time we are traveling through on I-70.

"Very good."

5
08/06/2017

Best Western consistency from the room, comfort, staff friendliness and options. Nice pool and great breakfast with personalized omelettes. Easy freeway access and access to food and fuel for travelers.

"Great Place"

5
08/06/2017

Beautiful Hotel. We stayed in a suite, it was nice to have a couch to sit on and relax. The bathroom was spa like, it was so pretty. The best thing was the bed...so comfortable... Friendly staff and good breakfast.

"Pet AND People Friendly!!"

5
01/06/2017

Super on all counts, but utterly amazing that at check in it was volunteered that this is a large farming community so there are many nitrates in the water. We were told that tooth brushing was ok, but please use the bottled water they provided. How often does respect for others trump (pardon the expression!) corporate greed??!!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Hello Melinda, Thank you so much for the review, we are glad that our property was able to exceed all of your expectations. At our property, we realize that the nitrates in the water are an unavoidable variable and we certainly do want to ensure that our guests feel absolutely 100% at ease when staying with us. Once more thank you for the review, we hope to see you again soon. Sincerely, Andrew Lee Manager

"Great Place to Stay"

5
29/05/2017

Staff was helpful, courteous and professional. Building and rooms were clean. Will stay there again as we travel through the area. The kids loved the pool area. This was our first experience with taking out dogs and the hotel was great for them.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear A2070NTmattm, Thank you so much for the review, we are so happy to see that everything about the stay has been perfect. Glad to know all the members of your family loved staying at the property and know that we would be more than happy to host you guys again in the future. Hope your travels are going well! Sincerely, Andrew Lee Manager

"Very Nice"

5
27/05/2017

The hotel was very nice and breakfast in the morning was good. I liked this hotel. I would stay here again. The staff was friendly and helpful. The room was clean and the bed was comfortable. I had no problems with this hotel

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear L7157PCrebeccap, Thank you so much for giving us a perfect review, management is overjoyed that everything about the stay was exceptional for you. It's always a pleasure for us to hear from guests that our spacious rooms and hot breakfast have met expectations. Should your travels ever bring you back to Burlington, know that we will be more than happy to host you again. Sincerely, Andrew Lee Manager

"Great Stay"

5
26/05/2017

I walked in and everything was like the pictures on-line. Super friendly staff! If I remember correctly the cleaning service did come a bit early for our liking, but other than that everything went well! Breakfast was great!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear H150JDlaurenw, Thank you so much for the review and for sharing with us your thoughts. We are so glad to hear that everything about your stay from the room to our breakfast was to your liking. Regarding the housekeeping, please understand that as we head into the busy season, our housekeeping staff comes in early to clean so that those rooms are prepared for the next guest. Once again thank you for the review, we hope to see you again soon. Sincerely, Andrew Lee Manager

"Lots of Good Things to Say About Our Third Floor Room!"

5
21/05/2017

We stayed here on a stormy spring night. Our third floor room faced the back, which gave us a great view of the incredible lightning storm that came through the Colorado plains. The beds and corner chair were very comfortable and the room quiet. The windows opened all the way to let in the nice spring wind before the storm. The roomy closet had a full length door-sized mirror. The decent-sized bathroom featured a nice granite shower and countertops. The towels were better than most hotel towels. Our room also had unique table lamps as shown in the pictures. The only strangeness was the hotel's front entryway smelled like sweat. Nonetheless, I would definitely stay here again if I am in the area!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Ann S, Thank you so much for the review as well as the perfect rating, we sure do appreciate it. Glad to see that you enjoyed staying in our spacious and well equipped rooms. Our property does recycle towels every one and half years to ensure that no guest will ever have to use a coarse towel. Your comment about the sweat smell is concerning. Were management to take a guess, a guest recently walked by the entrance who has just finished their workouts or it may be the combination of morning dew with the smell of cattle lots around us. Nonetheless, we do have odor eliminating agents that should take care of it, and we will be sure to remain more vigilant for any unpleasant odors. Thank you again for survey, and if you are ever back in Burlington, know that we will be more than happy to host you again. Sincerely, Andrew Lee Manager

"Hidden surprise!"

5
15/05/2017

Well worth the stop if traveling on I-80 thru eastern Colorado. Great room, modern and very clean. The room we had was amazing and quiet. The breakfast bar had made to order omelettes! Overall A+++ would stay there again!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Hey Pauline, Thank you so much for the review and for the perfect rating as well. The staff here is overjoyed to hear that everything from our spacious rooms to our breakfast omelettes were perfect. We will be more than happy to host you again should you ever be back in the Burlington area and thank you again for the review. Safe travels! Sincerely, Andrew Lee Manager

"Snowed In!"

5
12/05/2017

While transporting a vehicle and two family dogs from Colorado to Missouri, my wife, the two dogs and I were stalled due to white out conditions on I-70 on 4-30-17. We were glad we were in one of the first groups stopped as we acquired a room immediately. We enjoyed a great value stay offered by a very capable and friendly staff. I would recommend giving this property consideration when traveling.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear otho1487, First off thank you for the perfect review, and we are so happy to hear you made it Missouri safely. That day certainly was hectic and we are so glad that our property was able to provide you, your wife, and two dogs with everything needed to wait out the storm. If you are ever back in Burlington, know that we will be more than happy to host your family again. Sincerely, Andrew Lee Manager

"loved loved loved it!"

5
09/05/2017

This place was top notch! I had never stayed at a BW Plus until this stay and I was more than impressed! Everything still smelled brand new....! If I had one complaint, I'd say later pool hours...but that's just me. :)

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear irishgalgrr, Thank you so much for the review, we always are happy to hear from guests who loved their stay with us. Glad to hear that you thought our property smelt brand new even though we are about 5 years old now. It just goes to show how hard our staff works in maintaining a clean property and management is truly blessed to have such a wonderful team. Regarding the pool hours, please understand during the day, we have more staff and more resources to handle whatever issues may come however at night those resources become limited when they go from readily available to just on call. Once more thank you for the survey, and hoped that helped answer your question about the pool hours. Hope to see you again soon. Sincerely, Andrew Lee Manager

"Nice stay"

4
09/05/2017

Basically I believe that this hotel had some good features but not enough to justify a rating of excellent. The check-in clerk readily changed my room to the type of location that I prefer. The room was quiet and the bed was comfortable. The hotel is pet-friendly, so we were able to have our dog stay with us. The breakfast was about average. If the rate had been lower I would more likely have given it an excellent rating.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Bill31310, Thank you so much for taking time out of your day to share with us your experience staying at the property. It is very refreshing to hear from a guest who is rather forthright and please allow to me explain our rate. Since we are a BW Plus property our rooms and services need to be above that of the standard BW. We do this through our expanded breakfast items (custom omelet station and yogurt station) and through our more spacious rooms. At the very least, management is pleased to see that our friendly staff treated you with the utmost respect and also that your furry companion was able to stay with us as well. We hope that cleared up the air as to our rates. Once again thank you for the survey, hope to see you again soon. Sincerely, Andrew Lee Manager

"Great Stay"

5
05/05/2017

Stayed here 4/2017 with my husband & 2 kids. Room was clean and the pool was wonderful (but a little cold). We enjoyed the hot tub. The breakfast was wonderful with made-to-order omelets. Front desk was very friendly and the room beds were really comfy.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Stephamiei, Thank you for the review, we always enjoy hearing from our guests who loved staying with us. Glad to see that you and your family thoroughly enjoyed all of our wonderful amenities all from the pool to our hot breakfast. Regarding the pool, management will certainly be looking into the maintenance logs and see if the pool temperature drop past our established standards so thank you for bringing that to our attention. Again thank you for the survey, we hope to see you and the family soon. Sincerely, Andrew Lee Manager

"My stay"

4
04/05/2017

We had a wonderful stay. The front desk staff was very friendly. The front desk staff present when I checked out could have used some help as the interstate closed and the phone was ringing constantly as well as all the people in the lobby waiting to see if a room was available. She did a wonderful job with the situation. Just wish she could have had a little help.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Shannon, Thank you for the review, we certainly do love hearing any feedback from all of our guests. We are glad to see that you did enjoy staying at our property even though you were somewhat forced to due to the weather. You are indeed correct in stating the front desk was certainly understaffed. Management simply did not expect I-70 to be closed and had a difficult time contacting other staff members considering how last minute it was. However we are pleased to hear that our Connie (front desk agent) handled the situation well and the management team here will certainly use this as a lesson to better prepare ourselves for unanticipated developments. Once again thank you for the review Shannon, we hope you made it to your destination safely. Sincerely, Andrew Lee Manager

"Blizzard"

5
02/05/2017

My son and grandson were stuck at a truck stop in Burlington due to I70 being closed and I called to see if there were rooms available and talked with Connie and she said they had a room available for me not to worry she would take care of my kids! This mom is very grateful so Thank you !

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Cody K, Thank you for taking the time of your busy day to give us a review and a perfect rating at that. We are so happy to hear that you and your family enjoyed staying with us as you waited for I-70 to open up. Also it comes as no surprise to us when guests praise our Connie, she certainly is fantastic at her job and is a valuable addition to our staff here. Hope the roads weren't too icy when they opened up and if you are ever back in Burlington, know that we'll be more than happy to host you once more. Sincerely, Andrew Lee Manager

"Nice hotel!"

4
01/05/2017

The interstate was closed due to a blizzard in Kansas and we had to stay in this town unexpectedly. Very accomodating and sympathetic to the situation. Great TV with lots of channels, friendly, helpful staff and fabulous breakfast! Very nice place to stay if you have a pet especially.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear CaroleC629, Thank you for the review, we absolutely love hearing any feedback from our guests. It certainly was a shame that the roads had to be closed down due to weather conditions and we are happy that our property was able to provide you with the necessary shelter needed to wait for it to pass. Glad to see you thoroughly enjoyed all of our wonderful amenities and our breakfast. Hope you reached your destination safely without any further delays and if you are ever back in our area again, we hope you'll stop by again to see us. Sincerely, Andrew Lee Manager

"Trip to Branson"

5
01/05/2017

On our way to Branson MO. it was raining very hard and we had to pull over. We decided to get a room for the night and typed in the GPS Best Western Hotel.We had to drive a couple of more miles but we always have a good stay at any Best Western so it was worth the extra miles!

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear 789Tammyd, Thank you so much for taking the time out of your day to give us a review, the property greatly appreciates it. We are so happy to hear that staying at our property was worth the extra miles you had to drive in poor weather conditions and it certainly does bring a smile to our faces. Hope you made it Branson safely and if you are ever back in Burlington, please feel free to stop by again to see us. Sincerely, Andrew Lee Manager

"A great value"

4
28/04/2017

The area we were in has Cattle feed lots. I spoke with the management to tell them how impressed we were at the ability of the building to block out the smells from the surrounding area. We found the room and bed to be excellent, clean and a super nice smell. The to order breakfast was really nice, as the hotels we generally stay in have a block breakfast and we are bored with them. Thanks for a new experience. We have joined the preferred guess program.

Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Leel772, Thank you for taking time out of the day to share with us your experience staying at the Carousel Inn and Suites. Being built some years ago, we have learned how to minimize the smell of cattle and our housekeeping staff certainly do an excellent job in ensuring that it does not enter our property. Glad to hear that we were able to provide you with a new experience with our renowned custom made omelet breakfast and also that you have signed up for our rewards program. Thank you again for responding to this survey, we hope to see you again soon. Sincerely, Andrew Lee Manager

"Good stay"

4
27/04/2017

Very comfortable and good for the price. It was right off the highway. The breakfast was better than average with fresh omelets made. The staff was accommodating. We were offered a travel bag with water and pretzels.

"Good Hotel"

4
21/04/2017

Easy access from Highway. Pleasant staff. Room was good. Really appreciated the gift shop with postcards and Carousel merchandise. Not too far to Carousel. Even if you visit the Carousel in off season and can't touch the Carousel, there is large viewing window, so always worth a stop.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Octoberhart, Thank you so much for taking the time to give us a review along with the great rating. So glad to see that the experience staying with us has been pleasant. If you ever have the opportunity again, I would suggest coming back to Burlington in between Memorial day and Labor day when the carousel is open to the public. There certainly is something just more aesthetically pleasing when you see the carousel operate. Thanks again for the review, and for choosing to stay at our property. Hope to see you again soon. Sincerely, Andrew Lee Manager

"Great I-70 stop if traveling with a pet"

5
20/04/2017

We were traveling with our son and dog heading back to Colorado. This hotel had easy access to a great quiet yard on the side of the hotel on the 1st floor...love it. Nice hotel as well. Great breakfast, nice amenities. Easy! Price was average, but acceptable.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear James, Thank you so much for taking the time to share with us your recent experience staying at our property, we do appreciate any feedback from our guests. Glad to see that your family thoroughly enjoyed all of our fantastic amenities, especially the breakfast that we pride ourselves in. Regarding the price, since you had a dog accompanying you the total for your stay was a bit more than our normal prices. Please understand the reason behind this is to ensure that the next guest to use the room feels absolutely comfortable. The pet fee is diverted towards the additional labor and special formulas used to prevent allergies from flaring up. We appreciate your understanding on the matter and once again thank you for the review. If you are ever back in our neck of the woods, we hope you will stop by again to see us. Sincerely, Andrew Lee Manager

"Stayed there randomly on a road trip out but 3 months later I got a $120 bill and now they won't return my calls."

2
20/04/2017

Stayed there randomly on a road trip out but 3 months later I got a $120 bill and now they won't return my calls. I have called three times and every time they say they'll call back the next day. Lies.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Kevin, First off thank you for the review and for bringing this to management's attention. This is rather a peculiar situation due to the fact that after questioning our front desk agents on if anyone by the name of "Kevin" called regarding their bill, none of them said yes. Not only that but after a detailed search through our reservation systems we have not had guest with the first name "Kevin" and the last name beginning with an "A" stay with us within the last six months. Kevin, I urge you to please give us a call so that we can together, resolve this predicament especially if there is a billing issue. Once again thank you for the review, and I hope to hear from you soon. Sincerely, Andrew Lee Manager

"A Great Overnight Stay"

4
19/04/2017

The hotel was very convenient, clean, and reasonably priced. The breakfast included the standard hotel buffet items and made-to-order omelets! The staff was courteous and helpful. This was a rung or two above the average.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Mark, Thanks so much for spending the time to give us a review and for the great score too. Management is glad to see that the staff treated you with the utmost respect and also our omelet breakfast was all to your liking. Thank you again for the review, and if you are ever back in Burlington know that we will be happy to host you once more. Sincerely, Andrew Lee Manager

"Good Night's Sleep"

5
18/04/2017

Clean spacious room, comfortable beds that provided a good night's sleep, great shower/tub, full length mirror door on closet, all the amenities and a great breakfast at a very reasonable rate. We will stay again.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear 565mariannec, Thank you so much for spending time out of your busy schedule to give us a perfect review we certainly appreciate any feedback we receive from our valued guests. It always brings me a lot of joy when guests meet the friendly staff and enjoy our wonderful amenities especially our renowned breakfast. Please know that I will be sharing your response with the rest of the team here to show how appreciative both you and I of all their hard work. Thank you again for the survey, and when you do come back to Burlington, we will be more than happy to host you again. Sincerely, Andrew Lee Manager

"Great breakfast"

5
12/04/2017

The hotel had a omelet bar where you order your specialty omelet. The hotel was very clean with helpful staff. Of all the Best Westerns I have stayed in this one is at the top of my list. A great value for your money too.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Debbie, Thank you for the perfect review and for taking time out of your day to share with us your experience. Management is elated to see such praise for all of the hard work from the staff and we are absolutely grateful to have a fantastic team here. Hope you made it to your destination safely, and if you are ever back in Burlington know that we will be happy to host you again. Sincerely, Andrew Lee Manager

"Just Right"

4
10/04/2017

Hotel near major road. Staff helped with dinner suggestions. Breakfast was fine with omelets made to order. Large room near elevator. We booked online just prior to arrival. Town not great but we were only interested in a room and a meal.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear William, Thank you for taking time out of your day to share with us your thoughts and for the fantastic review. Management is very pleased to hear from another satisfied guest who thoroughly enjoyed all of our wonderful amenities. I do recommend coming back to Burlington during the summer time; in between Memorial day and Labor day as that is when our historical carousel is open to the public. Our carousel was made in the early 1900s and still has the original paint on both the scenery panels and on the animals. You can certainly see that it has aged well throughout the decades and it certainly is a sight to see. Should you decided to come back, we will be more than happy to host you again. Thank you again for the review and we hope you made it to your destination safely. Sincerely, Andrew Lee Manager

"Horrible---DO NOT SAY HERE"

1
03/04/2017

This is the worst hotel ever!!! The staff is RUDE! The beds are hard and uncomfortable. Hotel smells like a marijuana plant. Very loud. Asked to be moved to a different floor as there were people smoking and running up and down the halls, staff told me we could not be moved as they were full.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Hello 532alfredl, We are very sorry to hear that your recent stay did not exceed expectations. Please know that we deeply value your feedback and have already taken appropriate steps to prevent such instances from occurring again. For instance, we have inspected the mattresses to ensure that it meets Best Western's extremely high comfort standards. Similarly, I would like to take this opportunity to state that the Best Western Plus Carousel Inn & Suites is 100% Non-smoking and drug-free hotel and that we have our guests sign the registration sheet acknowledging that fact. Any guest(s) who feel they are above this strictly enforced policy, have been and will continue to be met with swift action. And last but not least, I regret to hear the interaction with our staff did not come to the desired resolution. Please know that we would have loved nothing more than to accommodate you to another room had we were not already at capacity for the evening. Please know we will do our best to make it up to you and show our sincerest apologies. Please contact our management staff at (719) 346-7777. Once again, we apologize that the experience transpired into an unpleasant one but nonetheless we thank you for bringing this to our attention. We hope you will consider giving us another chance so that we may provide you with the exceptional service all guests deserve. Sincerely, Andrew Lee Manager

"Buyer Beware!"

3
20/03/2017

Beware this property now charges your credit card immediately and offers no cancellation. I will stay my last time here in May, but I will miss their nice home cooked omelets in the morning. Luckily there is a new Fairfield right across the street where I will be staying on my next visit, because I will never stay here again.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear AJR0915, Sorry to hear that your recent experience with us was not what you were expecting. Management as a whole is having difficulties tracking down your reservation and your username is not much to go off of. It is our assumption then that your reservation was an advanced purchase rate which is more economical but is a non cancel reservation. And regarding these reservations, our property does charge the card immediately. Once again I apologize that your experience with us was less than enjoyable and we would love nothing more than another opportunity to host you once more. If there is anything you wish to discuss with me personally, please feel free to contact the property any time. Sincerely, Andrew Lee Manager

"New Property at great value"

5
04/03/2017

With lots of motels to choose from at this location, Best Western Plus Carousel Inn & Suites, Burlington is a great value for the spacious room and excellent breakfast. Location of hotel is just off the interstate.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Hello Mark, Thanks so much for the review and for giving us a perfect rating. I am so glad to see that everything about your stay was perfect and also that your thoroughly enjoyed our renowned breakfast. Hope to see you here again soon. Sincerely, Andrew Lee Manager

"Brand new, excellent service, accommodations and good hot breakfast."

5
22/11/2016

Great experience, new hotel, excellent service, clean accommodations, very friendly and helpful employees. Breakfast was good and can order omelettes to your preference with items to choose from. Chef Socorro was excellent.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Irazub, Thank you for responding to the tripadvisor survey and for the lovely review as well. The staff here certainly do pride ourselves in maintaining the new hotel look despite being open for a few years and it brings management a lot of pleasure to see their hard work is being noticed. As for Socorro, I will pass on what you have written about her and I'm sure she will be delighted to see she is being recognized by guests. If you are ever back in Burlington and need a place to stay, we will be more than happy to host you once more. Should you want to make a reservation again with us please contact us at 719-346-7777. Sincerely, Andrew Lee Manager

"Trip to Colorado with family and pet"

5
22/11/2016

We needed a nice, clean room for overnight on our trip out to Colorado. As Limon has pretty bad choices, we opted to try the BW in Burlington. We liked it so much and they were so accommodating for our small Yorkie that we stayed again on the way back. Clean rooms, good breakfast, courteous staff.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Shandy, Thank you for reviewing your recent stay at the Best Western Carousel Inn and Suites, we always appreciate to hear from our guests. Our property is always happy to host animal companions and it is good to see that your Yorkie enjoyed the stay as well. Should your travels ever bring you back to Burlington, we hope you and your small companion will come back to visit us. If I can help with any future reservations, please feel free to contact me at 719-346-7777 Sincerely, Andrew Lee

"Good hotel at end of a long day of hunting!"

5
08/11/2016

Nice hotel and grounds. Newer hotel that is laid out well (breakfast area is not an after-thought). Nice pool / hot tub area. Good breakfast, although I wish I tried an omelette - they looked OK. Scrambled eggs were good - lots of toppings and fixings for omelets. Greek yogurt (Chobani) was a great touch.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Francis, Thank you for taking time out of your busy day to review your recent stay at our property. It is always a pleasure to hear from another satisfied guest even though you did not get a chance to have an omelette. We greatly appreciate your loyalty to the Best Western brand, and should you come back to Burlington, those omelettes will be here waiting for you. If I can help with any future plans, please contact me at 719-346-7777 Sincerely, Andrew Lee Manager

"Curious Check-In"

3
25/10/2016

Though our reservation was made several days in advance and we arrived at the hotel late afternoon we were told upon arrival that the king room we had reserved had been overbooked and there was no king room available. Even though we are Rewards members the solution the desk clerk offered was to a double queen bed room which would be a downgrade. Several apologies were offered but no solution. We then asked for an accessible king room which was available. BTW the hotel did not seem overbooked given the lack of overnight vehicles in the parking lot. Not sure we would trust a reservation with this hotel again. Our complaint is not with the facility but rather a feeling of insecurity about whether the reservation would be honored or not.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Marilyn, First off I do apologize that this rare incident occurred during your recent stay with us. Our front desk staff did explain to you that there are instances where our inventory database and the number you see online are not in sync so please understand that these things do happen. And with only 7 king rooms available at our property, you can see that it can fill up rather quickly. Know that management has put in a service request to our property management provider to prevent such an issue from happening once more. While we are happy to see your enjoyed our other amenities and the handicap accessible king room, I would like you to know that those rooms are strictly reserved for people with serious disabilities hence why our front desk agents were hesitant to give you that room. Once more I apologize for the issues with reservation and I sincerely do hope you will give us another chance to provide you with the better experience you deserve. If I can be of any assistance with any other issue you have, please contact me at 719-346-7777. Sincerely, Andrew Lee.

"Very good hotel"

4
20/10/2016

We've stayed at this hotel while traveling cross-country. The staff is excellent, the rooms spacious, and the facilities impeccable. Best feature is the made-to-order omelette post in the breakfast room. Highly recommend.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear UCLA72, Thank you for taking time out of your day to respond and review your recent stay at our property. The management staff here is overjoyed to see your experience with us has been pleasant. Our omelette stations has consistently been a huge hit with our guests and should you ever return to our neck of the woods, it will be waiting for you. Know that we appreciate your loyalty to our brand and the hope your cross country trip is going well! Sincerely, Andrew Lee Manager

"No Worry Stay"

4
11/10/2016

Beautiful area! Easy check in with a very knowledgeable clerk. Rooms were clean, quiet and the bed was very comfortable. Grandkids used the indoor pool and the next morning we all had a breakfast that was definitely a full meal deal! Thank you! We would stay here again without a second thought!

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Disgusting54, First off thank you for this positive review we greatly appreciate it. At first I was a bit concerned when I read Disgusting54 assuming it was a statement about your recent stay with us, thankfully however it has no relation. We are happy to see that your experience with us has been satisfying to your expectations. Management is glad to see that all of our amenities and staff have impressed you to the point you are willing to come back. Know that we appreciate your loyalty to our brand and we would be more than happy to have you stay with us once more. If I can help in any of those future plans, please contact me at 719-346-7777 Sincerely, Andrew Lee

"Great place to stay!"

5
11/10/2016

We stayed here a week ago and everything about this was terrific. Smooth check-in with helpful young lady. Comfortable, clean room and bed. The breakfast buffet was pretty amazing with a gracious lady making crepes with various combinations along with a wide variety of other breakfast choices available. Would stay here again for sure.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Hello mjn212, Thank you for the positive review we appreciate any feedback that comes our way. We are overjoyed to see that your experience with us has been to your liking. Personally, it is a pleasure for management to see when our deluxe hot breakfast and friendly staff meet guest's expectations. We are more than happy to host you here again should you be in the neighborhood. If I can aid in making those reservations, please contact me at 719-346-7777 Sincerely, Andrew Lee

"Well satisfied"

5
10/10/2016

My wife and I spent the night on our way to see the northwest. We were on our way to Mt. Rushmore, and Burlington was in the right spot to stay. I am glad we chose BW. It was a clean, friendly place to stay. It had a good, hot breakfast. I highly recommend.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear 86josephn, First off thank you for that lovely review as we greatly appreciate the feedback you have provided us. We do pride ourselves in maintaining a clean property and management is glad to see all the hard work our staff is putting into cleaning the property is receiving recognition. We hope Mount Rushmore was everything you and your wife were expecting and should you be in the neighborhood, we hope you will come back to see us again. If I can help in arranging in those future reservations, please call me at 719-346-7777 Sincerely, Andrew Lee

"Remarkably quiet. Very comfortable."

4
04/10/2016

Had a room on the first floor with a view of the neighboring corn field. Room was large and very comfortable. Had all the amenities I could have wanted. Front desk staff was very friendly and efficient. Convenient to interstate, yet no road noise.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Dincy, Thank you for that completing this survey in regards to your recent stay with us. We are happy to see that your experience with has been pleasant. If you are ever passing through the Burlington area, we hope you will consider staying with us again. If I can help you in any of those future plans, please contact me at 719-346-7777 Thank you again for the review and we appreciate your loyalty to our brand. Sincerely, Andrew Lee

"Great Hotel"

5
28/09/2016

This is a pretty new hotel and very nice for the price. Free Breakfast had a omelete bar where they made them fresh for you and a unique pancake machine. Was a very nice stay exceded our expectations.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Christopher J, Thank you for responding to the survey and we are happy to see that you have enjoyed your stay with us. We hope you arrived at your destination safely and we also appreciate your loyalty to the Best Western Brand. If you are in the neighborhood again, we hope you will choose to stay with us. If I can be of assistance with any of future plans, please do not hesitate to contact me at 719-346-7777 Sincerely, Andrew Lee Manager Best Western Carousel Inn and Suites

"Nice stay"

5
26/09/2016

Nice new hotel. Everything was nice and clean. Check in was quick and pleasant. Breakfast was very nice to have fresh made omelettes. WiFi was awful and went in and out every couple seconds so we gave up on there free WiFi. Bed was comfortable and a great nights rest.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Bobbi C, First off thank you for that lovely survey response we greatly appreciate any feedback our guests provide for us. We are so happy to see that our omelettes, friendly staff, and bed were to your liking. In regards to the internet, our hotel is equipped with a fiber internet cable that does provide up to 100 mbps of bandwidth. This allows for up to 3 devices per room to have access to high speed internet. However as you know many guests come equip with more devices than that which does affect the spread of internet to everyone staying in the hotel. We do apologize for the inconvenience and know that we are looking into building more internet gateways sometime next year however working out the logistics of that does take time and research. We greatly appreciate your business and once more the response you have provided us. We appreciate your loyalty to our brand and hope you will stay with us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Beautiful Hotel in the middle of a little farm town."

5
19/09/2016

Exceptionally clean and well maintained hotel. Very comfortable room with an excellent tv and lots of channels. Very friendly front desk staff. Indoor pool and hot tub were clean and in great condition. Breakfast was in a large sunny room and I appreciated the tables were not on top of each other. Will stay again when we cross the country.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear GamingGoddess, I would like to start off by saying thank you very much for taking time out of your day to respond to our survey and also for those compliments. We certainly do pride ourselves in maintaining a clean environment with a friendly/knowledgeable staff and seeing what you have written further cements how diligent our employees are. We are more than happy to have you again should you be crossing the country again and hope to see you soon. If I can be of any assistance with those future plans, please do not hesitate to contact me at 719-346-7777 Sincerely, Andrew Lee Manager Best Western Carousel Inn and Suites, Burlington Colorado

"Great little spot on I 70"

4
15/09/2016

This is a quality place to stay, clean, helpful staff and reasonable in price. Access to I70 great, and great small town restaurants as well as food chains to provide choice in meals. Check in was simple and the clerk very informational on hotel and community questions

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Susan M, First off thank you for completing the survey regarding your recent stay at our property. I am glad to see that our hotel and the quaint town we are located in was to your liking. I have personally relayed your compliment to the front desk agent that checked you in and know that this only helps reflect her performance in a positive way. We greatly value your loyalty to our brand and should you be back in the Burlington area, we hope to see you will stay with us again. If I can be of assistance with any other future plans, please don't hesitate to contact me at 719-346-7777. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Great stay"

5
10/09/2016

I had a very good experience at this Best Western. The front-desk staff were professional and informative, my check in and check out were completed quickly and without incident. The included breakfast was delicious and a good food and drink selection was available. The 2 queen bed room was a little small but was comfortable and nicely appointed. This property is convienently located to I-70 and a number of restaurants and fast food locations plus a full service truck stop across the street.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Mab545, We are happy to see that you thoroughly enjoyed your stay with us and also enjoyed the hot deluxe breakfast that we provide. Your business is greatly appreciated and thank you for responding to our survey. We hope you will come back and stay with us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Better than expected"

4
10/09/2016

This is a newer hotel, and it really seems like the staff takes care of the place. I was pleasantly surprised by this 2.5 star hotel. The beds were firm but comfortable, but the pillows were a bit small (just personal preference). Everything was exceptionally clean, and and there's a small convenience store by the reception desk if you need snacks and drinks. There's also an omelette station in the breakfast area. Nice way to start the day!

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear ElizW46, Thank you for that lovely review, we are so happy to see that you enjoyed your stay with us. I'm going to take a guess and say you booked through Expedia since you mentioned a 2.5 star. The number of stars system is based on criteria such as but not limited to how many pictures do we have on the property as well as the high definition of those pictures. Those stars are not a reflection of our property and the services/amenities that we provide. Other than that, we appreciate your business and the feedback you have provided us. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Best one we stayed at on our cross country trip"

5
10/09/2016

cheerful, pleasant, helpful clerk - room very clean - comfy bed - WiFi - bathtub sparkling clean, the only one in all our travels that we felt we could "take a bath" in, not just a shower, water also drained excellently (we were not standing in 8" or more of water while taking a shower! - we arrived late, slept late so did not do breakfast - could move in tomorrow & be happy - great place

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Beverly, Thank you for that positive review, I am so happy to see that you enjoyed your stay with us. We certainly do pride ourselves in trying to maintain the cleanliness of our property and your review is confirmation of how hard our housekeeping staff works. If you would like to move in, I can provide my general manager's number and maybe you two can work out a deal. Should you be back into Burlington, I hope you will consider staying with us again so this time you can get to try our hot deluxe breakfast. If I can be of assistance with that, please don't hesitate to contact me at 719-346-7777. Thank you for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Fine place"

5
08/09/2016

We stopped at several places before choosing this one. It was very fine. The staff, such as Corinne, were friendly and helpful. I chose a custom omelet as part of my breakfast. The room was clean and the bed was comfortable (our highest priority). We arrived late and left quickly with 500 miles to go, so we didn't get to use the pool.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Dale, Thank you so much for that lovely review; it is always a pleasure for me to see when a guest has enjoyed their stay with us. I have relayed your message to Connie, and know that you have made her day. Should you ever be in the neighborhood, I hope you will stay with us again and hopefully you won't be too busy to use our pool. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Nice room"

4
07/09/2016

A newer hotel, bed was comfortable, no hair dryer. Ample parking was nice since we were towing a boat. We thought the price was a little steep for the area. We had stayed the prior evening in a BW in Kansas City for 20 bucks cheaper that even had surround sound.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Lonnie210, First and foremost thank you for responding to our survey we certainly do appreciate the feedback. While our prices are a little bit higher than other properties, I assure you that our amenities such as the more spacious rooms, hot deluxe breakfast with made to order omelets, state of the art fitness center, and evening ice cream bar are all included in your stay. If you are ever in the neighborhood, we hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Great facility, very new & updated."

5
07/09/2016

Excellent facility. Only drawback is the smell from the cattle feedlots to the north and south. This hotel is a great stopoff for driving to/from Colorado. Free breakfast was great with choices including made-to-order omlettes.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear J W, Thank you for this positive review and we are glad to see that you have enjoyed our complimentary hot breakfast. I will agree with you that the cattle feedlots can be overwhelming at times but unfortunately there is only so much we can do without upsetting the locals. We appreciate your business and hope that you will stay with us again hopefully it will be when it is not so smelly. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Very nice"

5
06/09/2016

Stayed for a family event and was impressed with the entire experience. We had a suite on the third floor and it was clean and maintained with a microwave and mini fridge. Made to order omelette bar was a nice touch. Hotel looked pretty new, and was kept up nicely. The indoor pool and hot tub were a nice bonus.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear K T, We are glad to see that your experience here with us has been enjoyable. We hope that you will consider staying with us again in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please contact me at 719-346-7777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Bugs on your bed? Pay anyway"

1
30/08/2016

Stayed @ this nice property last night. When I went to bed I felt something fall on my head. I turned a light on. I saw a black beatle on the pillow. I smacked it but didn't kill it. I went to get a cloth from the bathroom to pick it up. When I came back it was gone. Couldn't find it. Finally decided to go back to bed. Lay down and another another - non wounded - beatle appeared on the pillow beside mine. This one I captured and took it to The front desk alive in a baggie. Nice lady @ desk gave me a new room. Said she would tell the manager. She kept the live bug. Next morning I paid full price. The front desk offered me points on a rewards account. I expressed my dissatisfaction but got nowhere. What does it take to get a room comped at this place?

"New Hotel"

5
29/08/2016

Traveling through and needed a place for the night. This is a fairly new motel in the area and so it was very clean and the furnishing were nice. The breakfast is above average for this range of motels with a choice of made to order egg breakfast and some other items that we normally don't see. Prices were good nice pool and hot tub.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Jim C, Thank you for completing the survey regarding your recent stay at our property. We here at the Best Western Carousel Inn & Suites are happy to hear that you have enjoyed your stay with us. Personally, it is always a pleasure to know when our breakfast have met guest's expectations seeing how it is a amenity that we pride ourselves in. We appreciate your loyalty to our brand and hope to see you again soon. If I can be of assistance with any other future plans, please don't hesitate to contact me at 719-346-7777. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Best Western Carousel"

5
22/08/2016

Best Westerns are always clean & nicely decorated. The beds are comfy & the pillows are soft. The staff always makes you feel comfortable & welcome. Very nice hotel. They always give you conditioner for your hair & lotion for your body. Nice addition!

"Nice hotel but chaotic!"

3
19/08/2016

The staff, décor, and rooms were very nice. However, the walls are quite thin...heard neighbor coughing all night. Don't stay here if you don't like dogs. I do, but this was a little much. Barking up and down the hall all evening... DOGS EVERYWHERE. Overall, it was decent, but since this is right off the highway it was just chaotic. Breakfast area is nice but biscuits and gravy were cold... Would not recommend if you are hoping for a quiet stay.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Dori P On behalf of all our staff, I would like to express my deepest apologies that we did not exceed your expectations. I understand the frustration that comes about from a poor night's rest and how that can make or break a stay at any property. The first two floors at our property is generally reserved for pets and from your reservation it says that you were put on the second floor. Normally, guests would be put on the third floor to avoid situations from loud pets and you will be glad to know that our front desk staff has been FIRMLY reminded of this policy. Also know that you can contact the front desk and they will be more than accommodating to mediate any concerns you have while staying with us. In regards to the breakfast there is no excuse as to why those biscuits and gravy were cold. I have personally met with the breakfast staff and addressed that breakfast items need to be hot and if not a new batch needs to be brought out. Also I would also like to thank you for your feedback. Because of your response, improvements have been implemented with the front desk staff and breakfast staff so that these oversights do not happen again in the future We hope you will allow us the opportunity to exceed your expectations in the event your travels bring you back to Burlington. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Sincerely, Andrew Lee Manager BEST WESTERN Plus Carousel Inn & Suites

"Awake all night! Noisy A/C window units! Maid service skipped us!"

2
15/08/2016

I've stayed at this property several years and was greatly disappointed this time! The new truck stop across the road caused eighteen wheelers making noise all through the night. The window a/c units were terribly loud. When we complained the front desk gal said she was aware of this. Management has let this property really go downhill. We returned to our room at the end of the day to find the maid service skipped us! We had to call for clean towels. The curtains leave a lot of light shining in. The beds were uncomfortable and barely there thin blankets on the bed. There's not a lot to choose from in Burlington but I was really happy to see an almost completed Marriott going in across the road. I stay here because I have family in Burlington. Otherwise, I'd skip staying in this town altogether. The staff is courteous and my disappointment is strictly with the comfort and lack of attendance to the room condition and quality control of servicing the rooms. The maid cart was in the hallway when we left our room the morning it was not cleaned.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Raskiebub, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. You are right to be upset that housekeeping skipped your room. Please know that they have been FIRMLY reminded of their duties and expectations. In regards to the noise, since the truck stop had not been built when we opened, the architect only considered the noise from the highway and nothing else. We do offer ear plugs at the gift shop should you ever need it. I have addressed the issue with the curtains and have replaced them with different ones so thank you. We are always happy to hear that our staff is courteous and please know that your feedback is important to us since we will be using it to implement improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 719-346-7777. Sincerely, Connie Stegman General Manager BEST WESTERN Plus Carousel Inn & Suites

"Newer hotel- prices seems high!"

4
01/08/2016

We stayed here as our family was in town for a funeral. The rate was about $150 per night, which seems quite high to me based on the location and type of hotel. Hotel is newer and rooms were nice- size was adequate and did feature a microwave and mini fridge in the room. Breakfast was provided in the morning and there was an ice cream social in the evening. Common areas were nice but could have used a bit of cleaning in the entryway, elevator and pool areas. Overall, experience was fine but if I needed to be in the area again, would consider another hotel or another nearby town based on the price paid.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear nebguest, First and foremost, on behalf of everyone here at the BW Plus Carousel Inn & Suites we would like to express our condolences to you and your family. We truly appreciate the time you took in sharing your experience at our hotel. Although you stay was satisfactory, I feel our staff could have gone the extra step to exceed your expectations. We would love to have another opportunity to exceed your expectations so if your travels ever bring you back to Burlington, CO, please do not hesitate to contact me at (719) 346-7777 and I would be more than happy to assist with your reservation. Warmest regards, John L. Best Western Plus Carousel Inn & Suites

"Excellent place to stay."

5
29/07/2016

Very nice and clean place to stay. Everything like new. Breakfast featured a make your own omelette bar that a staff member cooked for you. Our family of six stayed in queen suite. Very roomy. Nice gas station right across street.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear josh, Thank you very much for your wonderful review! Everyone here at the BW Plus Carousel Inn & Suites strive to provide exceptional service and we're thrilled to see you had a wonderful experience with us, especially with our two queen suite and the breakfast! We would love to have another opportunity to exceed your expectations so if your travels ever bring you back to Burlington, CO, please do not hesitate to contact me at (719) 346-7777 and I would be more than happy to assist you with your reservation. Warmest regards, John L. Best Western Plus Carousel Inn & Suites

"Best Western Plus Carousal Inn and Suites"

3
25/07/2016

It is an ok place to stay. We were passing through and it had what we needed. We were in a room by some dogs. One owner must have left their dog alone so it was barking when we got there as well as after we got back from supper. No fault of the place though. They had an ice cream social which was nice as well as the breakfast before we got on the road. We were able to eat 15 minutes before it was slotted to open which I was grateful of.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear 232val, Thank you very much for sharing your experience at our hotel. On behalf of everyone here at the BW Plus Carousel Inn & Suites, we would like to apologize that your time with us was anything less than exceptional. I can fully understand the frustrations stemming from noise made by unattended pets. Our hotel does not condone leaving pets in our rooms without supervision and we would have gladly contacted the owners to resolve the issue. Although there were some noise issues, we're thrilled to see you enjoyed our ice cream social and that we were able to accommodate an early breakfast. We would love to have another opportunity to exceed your expectations so if your travels ever bring you back to Burlington, CO, please do not hesitate to contact me at (719) 346-7777 and I would be more than happy to assist with your reservation. Warmest regards, John L. Best Western Plus Carousel Inn & Suites

"Great stay in Burlington, CO"

5
24/07/2016

If you are looking for a great place to stay in Colorado, the Best Western Plus Carousel Inn & Suites is an excellent choice. Located on the outskirts of town with a wonderful restaurant. The staff were great. The breakfast was great.

Best Western Pl... C, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Pam, Thank you very much for your wonderful review! Everyone here at the BW Plus Carousel Inn & Suites strive to provide exceptional service and we're thrilled to see you had a wonderful experience with us, especially our breakfast staff. We would love to have another opportunity to exceed your expectations so if your travels ever bring you back to Burlington, CO, please do not hesitate to contact me at (719) 346-7777 and I would be more than happy to assist you with your reservation. Warmest regards, John L. Best Western Plus Carousel Inn & Suites

"Awesome"

5
19/07/2016

During our trip out west, this was the best place we stayed. Outstanding customer service, beautiful rooms, sparkling clean, good parking for our mc trailer, convenient fridge and micro with dedicated counter. Everything was top notch in a very unexpected location on the long road home. Perfect! Thanks BW Burlington.

Danny T, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Trish P, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best in Burlington!!"

5
17/07/2016

I travel frequently and I stay in hotels through out the Midwest! This place is 100% perfect! I could not find one thing to complain about! They serve ice cream in the evenings and every person on the staff was absolutely hospitable!!

Danny T, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Robin H, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are glad you enjoyed your stay with us. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very nice!"

5
14/07/2016

Everything was great. Beautiful room,excellent beds,nice and quiet between rooms. Only noise was through hallway door. Nice breakfast. Would love fresh eggs rather than the mix, but I checked and the mix is gluten free. Very nice and spacious breakfast toom. All staff from front desk to breakfast staff were nice and friendly. We stayed here on our way back home from east coast to the mountains. Would have cost double at best to stay in Denver instead last night. Not always the case, but we will always check!

Danny T, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are glad you enjoyed our breakfast. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"brand new hotel"

4
11/07/2016

it appears this hotel is brand new and the condition reflects that. the rooms were clean and nicely appointed. the lobby area was modern and had everything you could need. the breakfast area was large and the food was good with a made to order omelet station. This is unheard of for a hotel of this price range. there is a nice outdoor patio area in the back of the hotel just off of the indoor pool. the odds of many people needing a room in Burlington, Co are slim, but if you find yourself there needing a place to stay, don't miss the Best Western.

Danny T, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Christopher C, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are glad you enjoyed everything about your stay. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"One of newest hotels"

4
08/07/2016

This hotel is probably the nicest in Burlington (there is a new one under construction). I stayed here for work, working long hours. My room was near the doorway to outside, so a bit loud when trying to sleep as everyone is checking out. Other than that, a pleasant stay with pretty good breakfast offerings.

Danny T, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Dear Sheila C, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 719-346-7777. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"A pleasant stay"

5
03/07/2016

We stopped at this Best Western on the way to Wyoming and had a good stay. The room was clean, nicely furnished and had a nice bed. The breakfast was good and standard BW Plus fare, but in addition they also had a young lady making omelets to order. The only drawback to this nice hotel is that as another reviewer stated, the water has high nitrate levels.This isn't the fault of the hotel and did not concern us much but might be an issue to other people. The hotel does give out bottles of drinking water to guests.

"New Property, Helpful Staff, Free Ice Cream Amenity in Summer"

5
30/06/2016

We are Best Western Diamond and have stayed in many Best Westerns over the last few years. We find them pretty much hit or miss depending on the specific property. Traveling from St Louis to Denver, we decided not to book a hotel in advance, just to see how the day went. The drive across Kansas is 420 plus or minus miles on Route 70 with pretty much the same landscape throughout the drive. Little towns seem to be found every 30 to 60 miles, many with really old lodging options. Side note: one exception for lodging/restaurant in the trans Kansas run was Hays, KS where we noted what appeared to be a brand new Best Western and a Golden Corral. We did not stop as we were seriously considering a bed run to Denver. Alas, inclement weather precluded our ability to make progress beyond Burlington, CO. Burlington is a small town located about 15 miles from the KS/CO border. At the moment the best lodging option is the Best Western Plus Carousel Inn and Suites located just off the highway on the East side of the highway across from Love's gas station. We did note that a major brand was under construction just off the same exit as the BW but not yet open -- appeared to be a Marriott of some type based on the shape and exterior colors. But no signage yet. Pulled into the parking lot of the BW without a reservation and spoke to a lovely young person at the front desk. Asked for a king but no go. Turns out the hotel has a total of 66 rooms and only 7 king beds. Moral to the story: if you need a king, book early. So our choice was a Q/Q. First room I looked at was spotless and nicely appointed but a tad too small for what we wanted. Went back to front desk and desk manager suggested I look at a Q/Q suite and offered a reasonable rate. Q/Q suite was much larger than the standard Q/Q, was spotless, nicely appointed and perfect for the evening. In addition to the 2 Queen beds, there was a love seat and coffee table, microwave, refrigerator, large television and plenty of extra space. The difference in price between the standard Q/Q and the Q/Q suite was $20. Upon check in, I was informed that an ice cream amenity was offered in the dining room from 5pm to 7pm during the summer months. What a lovely treat. Enter the dining room and another young staff person was happily scooping delicious vanilla ice cream out of a big tub. Lots of toppings were available, including real whipped cream. Lovely surprise. The next morning the breakfast was generous with the highlight being custom made omelettes by a young person at the egg station. In addition, other offerings included scrambled eggs, sausage, biscuits with sausage gravy, pancakes, assorted breads and muffins, hard boiled eggs, yoghurt, orange juice, coffee, tea, hot chocolate. Impossible to go away hungry. This property is definitely a keeper! Would definitely return. PS The best part is that BW has a summer promotion that everyone should sign up for. From now to end of September, BW is offering a $50 gift certificate for two night stays. There is a ceiling on the number of certificates you can qualify for but just ask at the front desk or sign up on line. Note that Hays, KS seemed to be an exception

"Ok, but water is a health hazard"

2
29/06/2016

The city tap water is dangerous, especially for pregnant women (I'm 18 weeks), and babies (have a 10 month old baby). The hotel needs to inform people of this BEFORE they book, not at check-in (which for us was 11pm in a hail storm with tornado warnings). We were given a few bottles of water for drinking and told not to drink tap water or consume ice from the ice machines but that it was ok for bathing. At breakfast, there were no signs to indicate if the water used to make the juice, coffee, or pancakes was safe or tap water so we had to stick to milk, yogurt, and a banana. I understand the water issue is not the fault of the hotel (found an article back in 2009 about it) but I do feel they need to be more responsible in making sure people know this BEFORE they book a room. The hotel in other ways was fine - clean, quiet, convenient to I-70. But the water was a huge issue for us.

"Best option in Burlington"

4
27/06/2016

We had a very good two-night stay at the Burlington BW Plus Carousel Inn. We were in a stiflingly small room the first night, and switched to a larger room. I don't exactly understand the different room sizes/categories/prices. Really nice staff at breakfast make the most of premade food by grilling the eggs fresh. Young woman who was the evening desk clerk was pretty young and about as uninterested in helping customers as could be, but we had really good experiences with everyone else. Rooms were clean and comfortable. Pool was a nice feature.

"A good choice in Burlington for a good nights rest"

5
26/06/2016

The room was very clean, comfortable, and cozy. Everything was in good shape, and the beds were very comfortable. It was more expensive then I would have like to pay, but it was a very nice hotel. The breakfast omelette was fantastic!

"Decent place to stay for the night"

4
18/06/2016

There aren't many choices to stay in eastern Colorado along I-70 so we chose this hotel. The room was clean and comfortable although a bit small for 2 queen beds. I looked at the late afternoon food offerings but things appeared to be a bit stale so passed them up. Being exhausted from our long drive across Kansas we didn't check the pool. I would recommend this hotel to others needing somewhere to spend the night and move on.

"Bright spot in Burlington"

5
08/06/2016

Very nice place to stop in Colorado before driving across Kansas next day. We were traveling with our 7 yr old granddaughter, the pool was very nice. Breakfast was a good value and very convenient. The hotel is convenient to the highway and fuel.

"Best Western is the Best Stay"

5
06/06/2016

Always neat, clean, and comfortable. The staff was magnificent! I would definitely recommend this hotel for anyone needing a complete rest from traveling all day. It is quiet and offers all the comfort anyone would want. A definite yes to Best Western.

"Excellent"

5
05/06/2016

The rooms were nice and clean. Staff was friendly and helpful. My only complaint is that the sound proofing is not good. I could hear the guests in the room next door talking. But besides that it was a really good hotel.

"Large suite was nice"

4
28/05/2016

The Best Western Plus is a pretty nice hotel. The suite was real large, but the bathroom was really far from the bedroom. Sort of a disaster waiting to happen in the middle of the night without a night light. This is why we always pack one. Please consider adding night lights to these rooms. We loved the "fireplace" feature in the room and being able to adjust the temperatures in both rooms was nice. The breakfast chef was also a nice touch for omelets. I think this is probably the best it gets in Burlington.

"Nice place to stay"

4
25/05/2016

Stopped here on our way down the freeway and found it to be a comfortable room and well priced. The bed was comfortable on the breakfast very good with a chef that cooked eggs to order. The hotel was about two hours out of Denver so I made it a convenient place to stop on our way to Branson Missouri.

"A good place to stay"

5
21/05/2016

The room was clean, dark and quiet, which are the main qualities I look for. The staff is knowledgeable and helpful to guests. The hot breakfast is very good. We will probably stay here again is we are in the area.

Davina M, General Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
I appreciate you taking the time out of your busy schedule to write this wonderful review. This not only helps us to bring guest comments and concerns to our attention but helps us better help our future guests. I want to thank you once more and we look forward to your business next time you visit us.

"Great deal! "

5
20/05/2016

This Best Western is awesome! It's clean, has spacious rooms, free Wi-Fi, and free breakfast that includes omelettes made to order. The only negative but I have to say about the facility is that upon arriving the customer service representative let us know not to drink or utilize the tap water because there is a contamination problem with local fertilizer outdoors around the property due to crops. we were told only to use bottled water and it was provided for free.

Danny T, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
I'm sorry and I wanted to thank you for your review and notifying us about the subject. We have had this problem with our water for several years but people drink the water in town all the time and they are healthy. We just inform our guest about our high levels of nitrate in the water and tell them if they are pregnant, nursing or on medication is probably not safe to drink the water, but the water is other wise save to be utilize in any other hygiene activity. All the items and liquids at our breakfast and snack offered at the property is made using filtered water.

"Great place to stay under horrible road conditions"

5
05/05/2016

Best Western in Burlington was a welcome sight when I-70 was closed due to snow. We were betting that the price would sky-rocket. Even though it was a bit high, no gouging....and every employee we had contact with was very pleasant. Room was great as was the omelet breakfast. Would stay there again if the need arose.

D T, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
We appreciate you taking the time to fill this review and taken our survey. I'm glad your stay was enjoyable and although unplanned we are delighted you are looking forward to staying at our property one more time. hope all is well and take care!!

"Great stay"

5
30/04/2016

Easy access off I-70, friendly staff, easy check-in,clean, comfortable large room,good breakfast with made to order omelets, potato bar and nachos in the evening.We will stay here again. No complaints!

"Helpful, friendly, truly pet-friendly"

5
28/04/2016

Traveling with birds is a challenge. This hotel welcomed us and gave us a room with the same standards of excellence as non-pet room. Unlike the usual routine where an extra fee gives you the smallest and filthiest room in the hotel, this was a refreshing difference. The only problem is we could only stay one night. A great stop when going from Kansas to Denver. Will stay again.

"Best hotel in the area"

5
22/04/2016

If you have to stay in Burlington, CO, this is the best hotel in 100 miles. Very new and clean. The suite was one big room with a microwave, refrigerator, and a nice big TV and bathroom. The breakfast was wonderful with made to order omelets every morning. The hot breakfast was different each morning. The evening snacks were nachos and a baked potatoe bar.

D T, Manager at BEST WESTERN PLUS Carousel Inn & Suites, responded to this review
Thanks for your wonderful review, we appreciate each and every of our valued guests who take the time to like us and write the reviews. we appreciate your business and we look forward to seeing you back in Burlington.

"Pleasantly Surprised!"

5
16/04/2016

What a nice experience. Did not expect this nice of hotel in the town I stayed in. Great staff and wonderful breakfast selection. The hotel and room was clean with comfortable pillows and bed. Highly Recommend!

"Business"

5
10/04/2016

Hotel is very clean, staff is very nice, rooms are clean and nice. Served dinner in the evening for free which is very rare, but food was good. Hotel has exercise room which is small, but is adequate. Hotel also has indoor pool.

"Oasis in the Storm"

5
24/03/2016

While traveling back home to NE Colorado we were caught in the March blizzard and forced to stop in Burlington as I-70 was closed. We were very fortunate to get two of the last rooms available at this hotel. The front desk staff were very professional and accommodating under very stressful circumstances as people were pouring in the front doors, calling on the phone and trying to book online. We were given rooms right across the hall from one another and were able to actually get in our rooms even though it was only 11:00 in the morning. Kudos to the housekeeping crew for having rooms available that early in the day. We were able to take refuge from the storm for the remainder of the day as they served a delicious baked potato bar in the breakfast room for dinner and then a wonderful hot breakfast the next morning. To top off the wonderful service, my daughter forgot her laptop and bag in the room when we left. We received a phone call from the staff along with an offer to ship the bag and computer to our home. This is one of the most beautiful and welcoming Best Western properties I have had the pleasure to stay at.

"I keep trying to like Best Western but so far find them disappointing"

3
21/03/2016

Very nice people on check-in, and room seemed nice, overpowering flowery cleaner smell. They gave us room on 1st floor, should have moved right away. People overhead were awfully noisy with kids, people next door were having a party until 11; and a customer with 2 dogs was nearby and they barked several times. The walls and ceiling absorbed NONE of the noise. Beds were comfy and bathroom nice, clean place. i would get a room on the top floor. Town is a very sad place, it was Monday and besides the place we ate, there were only fast food and Dennys. Beautiful steak restaurant completely closed, and several other really sad looking places closed or just not fit for travelers. They are building 2 more hotel very near this one but there will be NO good places for the people to eat. I would not stop in this location again.

"Wonderful place to stay"

5
17/03/2016

Stayed 3/12 1 night only with our dog. Staff was super kind and courteous. We loved the "happy hour" nachos and burritos. Hot breakfast was great. Kids loved the pool and hot tub. Rooms were clean, and modern. Bed was a little hard but Im picky and partial to pillow top mattresses-still slept fine. Rooms were well insulated from hall and next door neighbor noises. Only complaint would be that the grassy area for dogs was full of land mines. While I realize this is the job of the dog owners to clean up, they are unfortunately not doing that so it would be nice if hotel staff did.

"Best Western Burlington CO."

4
04/03/2016

The Best Western in Burlington Colorado rooms are very comfortable and the breakfast and dinner offered are always a nice addition to the services offered. The staff is always helpful and very accommodating. I would recommend this motel to anyone traveling the I70 corridor.

"Room"

5
02/02/2016

A Great place to stay in Burlington, Co. I have stayed here several times and it is always a pleasant experience. The breakfast buffet is very good. They even serve fresh to order omelets.The rooms are always very clean and the staff very accommodating .

"Best value"

5
16/01/2016

This place was great! The lady that made our cheese sandwiches when we checked in should get a review by herself. A the room was clean and comfortable as was the bed. A very good breakfast made to order. We stayed in 9 or 10 different places over a 20 day period. This was the best staff and the best value Holiday Inn Express, Best Western Plus is coming.

"Dog Friendly"

4
03/01/2016

A very nice hotel in the middle of no where. If you happen to be traveling across I - 70 and need a comfy place for you and your pets to crash this is the place. Nice breakfast and happy hour appetizers included. We were pleasantly surprised to find such a nice find right on the Kansas/ Colorado border.......

"Great stay in small town"

5
12/12/2015

Very clean and updated. Staff was very professional and helpful. I would highly rec'd staying here if you are in the area!! If your traveling towards Denver you will likely save some $$ , rooms get quite a bit more expensive as you get closer to the city. The king suites are very adequate for business travel.

"Amazing hotel in a small town. Be sure to stay!"

5
29/11/2015

Our family of four plus our dog stayed one night. The hotel is on the south side of the highway; there isn't much else there. Most of the restaurants are on the north side. However, the hotel provided a free taco bar and nachos for dinner. Amazing!! Breakfast had made to order omelets! Other breakfast options are available as well. The hotel was quiet; the beds comfortable. We stayed in a room with 2 queens and a sleeper sofa (2 queen suite). Very roomy. We stayed on the first floor and it was great to take the dog out. We would absolutely stay in the hotel again. Great hotel! For the hunters - they had notes indicating that another hotel has a cleaning area you can use if you show your room key.

"Best of the Best"

5
24/11/2015

Great place to stay by far. Most highly recommended!!!! Starting with the staff, the accommodations, food, and pleasantness of the place, it was great in every respect. Only wish all motels were this nice, clean and pleasant. Will stay here again when the opportunity presents itself!!

"Most recent stay"

5
19/11/2015

Stayed at this property for business and due to weather had to stay another evening. The staff was very good to work with all their guests during this time and the property is a very well ran property and clean and quiet.

"Friendly staff, New hotel, Very nice, City has nitrate water issue"

4
15/11/2015

Hotel is new. Everything was clean. Friendly staff at check in. There is a city water problem, as the water is high in nitrates which can be a health issue. The front desk was happy to give me 3 bottles of water so I could drink bottled water. The evening snack of chili and chips was good as was breakfast with omlettes.

"Comfortable"

5
02/11/2015

The overall experience as always is good. The staff are very friendly and helpful. the Breakfast made to order omelets are outstanding. Very Comfortable stay. The swimming pool and Hot tub is very relaxing

"A great place to stay!"

4
01/11/2015

There is not a huge attraction to the area but if you are looking for a comfortable place to stay that is clean and has a great breakfast than this is your place. The staff is helpful and the housekeeping department is wonderful. The hotel is right off the interstate and easy to locate.

"Great stay in a small town"

4
18/10/2015

The town may have been small but the customer service was excellent. The morning manager was so attentive to our needs from breakfast to checkout. She assisted me in reviewing and explaining the rewards promotion. The fresh omelets and the cook preparing them were great. We have stayed at this Best Western on a previous trip on Interstate 70 and did not hesitate to choose this hotel again. The room was comfortable and the interior as well as the exterior were very nice and definitely an oasis on a long stretch of highway. We enjoyed some time in the spa as we unwound from a long day on the road. They offered a humble dinner at no cost but we elected to grab something elsewhere to take back to our room. Through no fault of the hotel, the water issue still is a concern and we were not advised of this at check in. There was, however a posted notice off to the side of the front desk which apparently we were not the only ones to miss seeing based on a comment of another hotel guest in the elevator. Since we had been there before we were aware of this situation and it in no way interfered with our visit or choice to stay here. I left something in our room but when I called back the next day they could not locate it but did take my phone number. Unfortunately I never received a call back that they had found it. It was not really anything worth a great deal of value so I let it go. This would be the only reason I did not give the hotel 5 stars. You can't go wrong selecting this hotel. We had a great unblocked view of the Western sky and enjoyed a marvelous sunset from our room. A real and unexpected bonus!

"Great Hotel and Stay-Tap Water Big Concern Though"

4
16/10/2015

Other than extremely slow check-in, which is not good for first impressions after hours on I-70, the room and stay was great. I noticed a sign on the check-in desk about problems with the city's tap water. Then the check-in clerk asked if I wanted two bottles of bottled water. When I got to my room I checked the Internet for EPA reviews of the city water. Sure enough, EPA has cited the City and the state fined them a hefty amount (August 2015) for not reporting nitrate problems with their tap water. That whole issue unfortunately tainted my stay in Burlington. In the morning, I couldn't wait to get out of there and decided to forego coffee and breakfast. I guess businesses in town, such as restaurants and hotels, are all required to post a notice about the tap water. Infants are at the highest risk for serious health issues related to the nitrates.

"Very Nice Hotel"

5
13/10/2015

This hotel is either new or newly remodeled. Very clean. Beds were very comfortable. Breakfast was good. There was a young woman making made to order omelettes. The pancake machine was out of order so the young woman was also making them. That was a surprise as many hotels would not attempt to go the extra step to accommodate guests. We had a king room on the second floor. Hotel was quiet even though close to I-70. All rooms nonsmoking which is a plus for us. Seemed pricey, but worth the price. The clerk also recommended a restaurant in the small town of Burlington. There are several fast food restaurants, but we wanted something different. The restaurant is called Essential Foods. It is at 431 14th st. It is part of the business called Health Essentials. I would recommend you give it a try.

"Good option for the area"

4
12/10/2015

Clean, friendly, fast service. Room (king suite) was clean, stocked and nice to relax. Pool and hot tub were just what we needed. Great option if you're in the area! Our family is in the area and we will stay here again.

"A really comfortable stay."

4
01/10/2015

The Best Western Carousel provided a clean, modern, comfortable room. The bathroom was super clean and spacious. Breakfast included a made-to-order omelet bar and make-your-own pancakes, along with the usual cereals and breads. Although it's right off the interstate, it was very quiet.

"EVERY hotel should be this nice!"

5
23/09/2015

THE best place to stay if you're in Burlington! The staff was friendly and helpful, and the hotel was modern, clean, and comfortable. The bed and pillow were superb, and the bathroom was spacious and super clean. The hotel is just off the highway (to the south of I-70) but there was no highway noise. There was a complimentary evening meal (burrito bar), and the breakfast was way above average - you could even get a made-to-order omelet! I would definitely stay here again.

"Lodging"

4
20/09/2015

It was a good room. Clean and roomy. We were upgraded to a suite for free. Bed was comfortable. Serve omelets for breakfast and edible but not the greatest. I would stay again but probably have breakfast elsewhere

"Really great hotel. Fantastic beds. Breakfast was top notch."

5
18/09/2015

Wow, after a long day driving it was a very welcome oasis. The staff was very welcoming and friendly (even very late at night). The rooms were clean and very well maintained. The beds were very comfortable and helped me have a good nights sleep. The breakfast buffet in the morning was top notch. We really enjoyed our stay.

"Pleasant surprise"

5
16/09/2015

First time at a Best Western Plus and I am impressed. More money than we wanted to spend but it was worthwhile. Would stay here again if we were passing through eastern Colorado. Room was really well designed and very well furnished.