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Best Western Premier Hotel Peppertree Inn at Bend, Bend

3.5/5  - basé sur 18 notations.
1082 SW Yates Drive, 97702, Bend, United States - Voir l'itinéraire
Best Western Premier Peppertree Inn at Bend - Façade Best Western Premier Peppertree Inn at Bend est idéalement situé dans le centre de Bend. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Venez découvrir Bend, l'hôtel-boutique le plus récent de tout l'Oregon, à la fois rustique et moderne, situé à quelques pas du campus de l'université d'État de l'Oregon. Agréablement aménagé, doté d'un design moderne et d'un service de qualité supérieure, le Best Western Premier Peppertree Inn at Bend se démarque fortement des autres hôtels de la région. Notre tout nouvel hôtel offre : accès Wi-Fi gratuit, centre de fitness ouvert 24 heures sur 24, bain bouillonnant, centre d'affaires avec service complet et espace polyvalent. En outre, il permet d'accéder facilement aux principales attractions de la région.

Best Western Premier

Hotel Peppertree Inn at Bend

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 19 voyageurs
Note attribuée
Excellent
10
Très bon
3
Moyen
1
Médiocre
2
Horrible
3
CONSULTEZ LES AVIS POUR
En couple En couple
6
En famille En famille
6
Escapade entre amis Escapade entre amis
0
Professionnel Professionnel
6
Voyage solo Voyage solo
1
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Beautiful and Comfortable Hotel"

5
30/11/2018

Located close to campus, this hotel is stylish, clean and a perfect place to stay when visiting Bend. The restaurant has local beers on tap and delicious pizza options. I will absolutely come back again.

"Bloody Sheets"

1
19/11/2018

First time in Bend, and was told great things about the Peppertree Line and check it out. Once i was in my room i received a suprise of another guest walking in the room. He too was assigned the same room as me. the check in experience wasn't good. the receptionist gave me someone else's room. The manager Xena tried to make up for the oops and assigned me a suite with a fireplace. the fireplace was nice and when i was about to take a nap and pulled back the sheets and seen blood on the sheets. Never in my life have i experienced anything like that before. i wouldn't recommend this hotel to anyone.

Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear Daydream08767473974, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I'm sincerely sorry for the problems you experienced during your stay here. We take these issues very seriously, so I can assure you that steps will be taken to make sure this does not happen again in the future. I completely understand your frustration, but I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 541-639-5853. Sincerely, Brian Molongoski General Manager Premier Peppertree Inn at Bend

"Great new hotel"

5
18/11/2018

This is a new hotel with Pacific NW decor throughout. The lobby features log wood looking tables a fancy fireplace and steel chairs. The room we had was great! Large bathroom with walk in shower with floors that were tile but looked like rustic wood. The bed was very comfortable. The TV was mounted on a swivel so if you wanted to sit on the couch or desk, you could watch TV. The hotel was very clean. The walls were soundproof as there was a bunch of kids there when we stayed and we never heard anything! Plenty of charging stations in the room. Breakfast actually was very good with good scrambled eggs, bacon and sausage. Plus waffles and other typical carbs. There is a great game room. I could see this being a great place for those with kids. This appears to also be pet friendly.

Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear samanthasL8650IC, Thank you for taking the time to write this review. I'm very happy to hear you enjoyed our amenities and had a positive overall experience at our hotel. We look forward to seeing you again soon! Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend

"Has the price really doubled?"

3
11/11/2018

My past stay would receive 4 stars, (5 if there was a tub and the smoke detector didn't strobe directly overhead all night), but my future stays would receive a 1. We paid $123 after taxes for a king room, including breakfast. The facilities are spotless and the location was great. When looking into a future stay, I see the same room is now $265??? This isn't for the holidays, but for a random off-season mid-week stay. I also saw that breakfast is no longer complimentary. I hope this is a glitch in the website, because while nice, it's really not a $265 hotel.

Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear toomuchresearch, Thank you for taking the time to write this review. I'm sorry to hear that our hotel does not meet your expectations. We hold ourselves to high standards, so we will be making improvements to ensure your next stay is more satisfactory. Also, we will be continuing our complimentary breakfast. Thanks again for choosing our hotel, and we hope to see you again soon. Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend

"Overpriced and extra charges."

2
07/11/2018

Bend is a nice city and the location of the hotel is decent. The amenities are what you'd expect and you're basically paying for extra bathroom area: a very large bathroom; but no bathtub, just a lot of floor space. And consequently, a small closet. Same in the fitness center: only a few machines, but lots of floor space. But my biggest peeve was that I used (a lot) of points for a free room and was still charged $30. When I noticed it on my credit card statement (no warning on the hotel bill) I was told it was taxes - and they said it was "rounded up" to $30. Then they directed me to some person that handles group bookings and mismanages their finances: she never acknowledged the mistake and just traded missed calls. Finally, Best Western corporate created "a file" which would hopefully force them to reimburse me.

BestWesternHotels, Corporate at Best Western Premier Peppertree Inn at Bend, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"High Desert Safari"

5
30/10/2018

Found this BW in the last town of size before exploring the Oregon Outback. Built in Summer 2018, really large rooms, modern design, huge bathrooms. Very nice and appreciated hot tub and pool. Breakfast was typical, but well stocked. There is a pizza restaurant and tap room attached. Would definitely be our first choice if in Bend.

"Quite location and brandnewish"

5
28/10/2018

Stayed her on business. Great location in a quiet commercial business location. The rooms are really spacious. The place seems pretty new so not a lot of wear and tear or funky smells. Totally recommend this place and hope to return soon with the fam.

"Central Oregon"

5
08/10/2018

This is a great place to stay while in the Bend Oregon area. Easy to find and a great property. It is only a few months old so it's just like new. Exceptional furnishings and bedding for this type of hotel/motel. Room was very large and had a large bathroom with walk in shower, no tub. Small pizza place connected to property that has good food and craft beers. Highly recommend this property if you are staying in this area.

Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear BobR1742, Thank you for choosing the Best Western Premiere Peppertree Inn in Bend. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-639-5853. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Brian Molongoski General Manager Premier Peppertree Inn at Bend

"Nice location, New and Modern"

4
08/10/2018

The hotel is new and modern. All the amenities you need! Fitness room, indoor pool, wifi, free breakfast and on-site restaurant. Water and coffee in lobby. We requested a ground level room which was a blessing and a curse. It was close to everything but a little noisy. The location is minutes from everything and we were even able to walk to a few places too. We stayed for our planned 4 nights and added an extra because we didn't want to leave!

Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear k7333, Thank you for choosing the Best Western Premier Peppertree Inn in Bend. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-639-5853. Thank you for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend

"Spacious and home-y, Industrial/Modern flair!"

5
28/09/2018

We thoroughly enjoyed our stay here while discovering Bend! Rooms are spacious and exquisite. Decorated in clean industrial/modern era. High end bathroom fixtures with amazing walk-in shower makes you dream of living here for reals!

Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear jnapartain, Thank you so much for taking the time to write this review. I'm happy to hear you liked the room and decor in our hotel! Hope to see you again soon. Thanks again for this review. We appreciate the kind words! Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend

"Clean, modern, great service. "

4
27/09/2018

Stayed 2 nights at this hotel - Bend is a pretty town with some good restaurants and a beautiful river. This hotel is very new, clean, good breakfast, and Carlos the current manager is very nice, kind and helpful.

"Please read the entire review."

2
22/09/2018

This is a two part review, one as a consumer and one as a business. First as a consumer, the hotel was clean, rooms are very nice and probably a little better then most of the BW I stay in. Front staff was a little undertrained checking in 5 rooms. As a top rewards member, I was not offered the free gift or extra points. They had no clue why the small bar was not open. Overall I would give the facility a 3.5 stars and hopefully they will get more efficient. Second part is as a business. I was doing a motorcycle tour thru Oregon with 8 clients. When we started the trip,, I was concerned about the stay here. I had only one contact with the group sales person but did have a confirmation. After 350 miles on our motorcycles, we pulled in and went in to start the check-in process. My worst fear became true. I had no reservations for my group. My clients were tired and wanted to check in and we had to wait an additional 30 minutes to finally figure out what was going on and just do new reservations. We were not offered water, complimentary beer, nothing for our inconvenience. So the VP of group sales had quoted me one price and when we checked in, I actually got a lower price for the rooms. I blame this on one person, the VP of Operations my contact. We have 3 motorcycle tours planned for 2019 and I will not stay at any of the 4 properties that she is involved in. In all my stays at Bw's this by far is the worst customer service issue I have ever had. They lost all my business for 2019 and beyond. I will still use BW's for my tours but never this on again.

"Beautiful, simply beautiful"

5
16/09/2018

This hotel only opened this year. The lobby is gorgeous. They have a brew/coffee bar adjacent to the lobby. Our room was beautiful and even more important, comfortable. It was less than 5 minutes from the brewery/restaurant area of town.

"Nice hotel. Lousy customer service and followup."

1
16/08/2018

The plus: it's new, so it looks good. The minuses: poorly trained staff repeatedly blame being new for numerous errors. The first was an extraordinarily long check-in process. The clerk couldn't figure out how to handle check-in for our three rooms. Eventually, the manager intervened and got it straightened out . . . or so we thought. We had family in two rooms and friends staying in a third. The friends were traveling with us from Japan. At check out I presented my credit card for the two family rooms. The clerk processed my payment. Then my friends presented their credit card for their room.She processed their payment. I watched the whole thing take place. It was VERY obviously two separate transactions with two cards. As soon as we left the hotel, we realized the child in our group had left his baby blanket. It's a sentimental item, so I called the hotel and the clerk told me the room had not been cleaned yet. I asked if they would check and he brushed me off and said they'd check when they cleaned and would mail it. Never heard back. Then I received my credit card statement and find that I was charged for all three rooms. So I called 1. to clear that up and 2. to ask about the blanket again. The fellow said no blanket was ever found. Hmmm. OK. And he couldn't do anything about the charges for three rooms because they had all been reserved BUT NOT PAID FOR in my name. He told me I would have to contact my friends in Japan to work it out. I said that's uncomfortable (it's culturally inappropriate) and unacceptable. He told me he would leave a note for his manager to contact me. No one ever has. So I'm sorry, but I won't be recommending this to friends in Oregon nor internationally. It's really terrible customer service.

"The nicest Best Western I've stayed in!"

5
06/08/2018

I stayed here with family on our first trip to Bend. This hotel is BRAND NEW and it's by far the nicest Best Western I've ever stayed in. Actually, the nicest hotel in general that I've ever stayed in! The rooms are incredibly nice and clean (good job housekeeping!) I have no complaints whatsoever about the rooms. The staff have been nothing but nice and accommodating. There are Keurig coffee machines in the rooms, microwave, fridge. The basics which is all I ever need. The bathrooms are the nicest I've ever been in with spacious walk in showers and a large sink area plus shelves to keep your personal bathroom items. There's also a large work out room, pool, hot tub, and a room with a ping pong table among other things. I HIGHLY recommend staying here! Don't listen to negative reviewers, they're just too picky about where they stay and don't appreciate how great this hotel really is. Thank you to the wonderful staff for the amazing stay! I would definitely stay here again!

"Do you like the brand "IKEA"?"

1
05/08/2018

We have a brand new lodging option in the Bend/OSU area. It sits at the corner of Century and Mt. Washington Blvd. After my staying in a 4.5 star rated privately rented home (dog friendly), and Tetherow (full for this night), I should've stayed farther away or in the "slasher" motel near midtown. Why? for this same price you get: a room that vibrates noisy people/children across the hall, distressed wood like finishes on the room services, abbreviated television services (local channels) and limited services to food and drink. My room was $300+ for a night. (with a club membership!) When I inquired about my concerns the morning managers response was " we've only been open a month. We cannot make everything right with our quick turnover and Oregon law". Excuse me? give me extra points to come back again? I think NOT! It's not all bad. the room was clean & new with white linens and bedspread. As a blond, I do not know how the dark rogue hair was in my soap trip. It seems they are "going green" as the garbage cans did not have plastic liners. I can only hope those are sanitized between stays. I'll give the room a "pass" based on the total feel of a room. What was lacking were ear plugs. The rooms have PAPERTHIN sound dampening. Again I will go to my title of this review. Truly "Best Worsten", should get a clue. Don't expect future the OSU campus to take up your slack. Give your guinea pig customers a break let me know how to follow up. a VERY disappointed traveler.

"Family stay for weekend Lacrosse tournament"

5
25/07/2018

This place is beautiful. The staff are kind and professional. We called around 10:30 at night leaving a place we had booked due to it being not acceptable and the BW staff had a room available for us that night. The facility is top notch. The breakfast was great.

"It is gorgeous!"

5
18/07/2018

This is a newly opened hotel, only 2.5-week old as of writing. I paid $20 dollars less in the room because I am a member of Best Western Rewards club. The parking area is adequate. The check-in was not that fast because someone is being trained, otherwise it was good. The design of the building has a modern taste, and I love their hallway carpet. I requested for a room in the ground floor when I booked it online and I am glad they gave it. Going to my room, I saw the Fitness room which is available 24 hours and the Pool and Spa room which is I think open from 10am to 10pm. The room is huge! The bathroom as well! I have been to many Best Western hotels in the country but this one is exceptional! It can be compared to The Peppermill Hotel in Reno and The Wynn Hotel in Las Vegas. Seriously! The room has krueg coffee, microwave and a bigger than usual fridge. The TV is nice too. I am sharing photos, you may want to check it out. When you are in Bend, Oregon, stay in Best Western Premiere. You will surely love this place.