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Best Western Premier Hotel Peppertree Inn at Bend, Bend

1082 SW Yates Drive, 97702, Bend, United States - Vedi su una mappa
Best Western Premier Peppertree Inn at Bend - Facciata dell'albergo Il Best Western Premier Peppertree Inn at Bend è situato nel centro di Bend. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Vieni a scoprire l'hotel boutique più recente, rustico e moderno di Bend, Oregon, a pochi passi dal campus della Oregon State University. Grazie a confort di prima qualità, agli arredi in stile moderno e a un servizio clienti di qualità superiore, il Best Western Premier Peppertree Inn at Bend si distingue da tutti gli altri hotel della zona. La nostra nuovissima struttura dispone di accesso Wi-Fi a Internet gratuito, centro fitness aperto 24 ore su 24, idromassaggio, business center a servizio completo, flex space e un comodo accesso alle attrazioni più importanti.

Best Western Premier

Hotel Peppertree Inn at Bend

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 52 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
33
Molto buono
11
Nella media
2
Scarso
2
Pessimo
4
CONSULTARE I PARERI SU
Affari Affari
15
Da solo Da solo
1
In coppia In coppia
15
In famiglia In famiglia
19
Viaggio con amici Viaggio con amici
1
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Overnight in Bend"

5
User 13/06/2019

This BW property is awesome. I have stayed here a couple of times, and the location is just beautiful to walk around. They have a pizza place in-house, but I walked to Baldy's BarBeque a half mile away and it wa amazing! I would recommend BOT of these establishments to anyone visiting Bend.

"first stay at this Best Western"

5
Dream15575266432, Beaverton, Oregon 12/06/2019

Can't say enough about how nice my stay was at the Best Western. It's a great.location, easy to gst in and out of. I found the staff of the hotel and the restaurant to be very helpful and friendly. Room was very omfortable. When in Bend, I will stay here as a first choice.

"Stay at a very different Best Western"

5
User 10/06/2019

This is more of a "hotel" than a "motel". The decor is upscale as well as what is offered. Rooms are very modern yet comfortable. There is a gift store as well as a bar. Breakfast is a sit down with food made to order. The exercise room and pool are very nice. Staff is friendly and helpful.

"Great room and amenities, but customer service at the desk disappointing."

4
Rbaird_12, Wilsonville, Oregon, United States 10/06/2019

We arrived somewhat early but they did find a room ready for us. However, the front desk person did not recognize our "Platinum" status. I was not offered the member gift, had to ask for it. THen I was just handed 2 bottles of water. No appreciation shown at all by the front desk person.

"Best western weekend"

5
Brenda L, Portland, Oregon 09/06/2019

This hotel is really nice.. very new and clean.. you will enjoy your stay here.. it's close to old mill shopping and lots of restaurant's.. 30 min to sisters 15 min to Redmond this hotel sits in the perfect location. Pictures of the room and view.

"Nice property and price was relatively reasonable"

5
steveD4192JX, Green Bay 06/06/2019

Had a nice stay. Only spent one night. The service was a little awkward at check-in, they had to go check if the room was ready at 5pm? The process was done on paper and clumsy. The property itself was clean and nice. The provided breakfast was very good and the service was also good at breakfast.

"Great stay"

5
Patty G, Mount Vernon WA, United States 04/06/2019

The Peppertree is a new hotel and it is great. It has a pizza place attached to it which makes it nice when you arrive at dinner hour and the staff at the hotel and restaurant where warm and friendly and after a long day of driving made the evening more enjoyable.

"Excellent Choice of Hotel"

5
annevH6433PV, Salem, Oregon 03/06/2019

This was a hotel that was selected by the bride and groom of a wedding we were attending. They got a block of rooms and we took advantage of it at a reduced rate. Gorgeous beautiful hotel. Everything we needed was there and in fine working order. Wouldn't hesitate to stay here again.

"Great stay"

5
User 03/06/2019

This was a very new hotel, which had only been there for almost ten months. It has been the nicest Best Western I've ever stayed at before. It's not too far from Mt. Bachelor so if you like to ski snowboard or any snow activity then it's a great spot in Winter.

"nice new motel staff friendly"

5
les978, Pendleton, Ofr 01/06/2019

great place to stay thought had but thought they had buffet breakfast but voucher breakfast at pizza area was great. rooms were clean and a good size. quite yuppy part of town lots of brewpubs in the area and walking distance. the on-site pizza restaurant was good.

"Great place to stay in Bend"

4
Lynn H, Mukilteo, Washington 27/05/2019

We travel to Bend often to visit family and this was our first time to stay at this relatively new Best Western. The property is very nice - it has a “rustic modern” vibe with lots of spaces in the lobby as well as on each floor for working, lounging or gathering. Our room was clean and comfortable. My only complaint was no screens on the windows. The room was well appointed and the furniture and bed were comfortable. There were an abundance of conveniently located outlets. I can see how the flashing light on the smoke detector could make sleeping a challenge for a light sleeper. The pool and fitness area are nice. The food and menu at the adjoining Z Pizza restaurant were very good. Complimentary made to order breakfast is served in this same space - there is a limited but adequate menu and the food is quite good for complimentary hotel breakfast. Service was very friendly and attentive. Sadly, there are no outdoor areas for sitting or reading. The Old Mill shopping area is close by and there are many restaurants and a couple grocery stores in close proximity. This is will definitely be one of our go-to places to stay on future visits.

"Visiting Bend - Stay here - It's Great"

5
212douglasm, Richland, Washington 25/05/2019

This was a 6 of 5 rating. The Peppertree Inn exceeded all of our expectations. The hotel is new, modern and the decor fits Bend. It's in a good location, close to other restaurants and shopping. They have a pizza restaurant in the hotel. Excellent pizza, good choices, including gluten free. The breakfast is great, restaurant style, a small but satisfactory menu. All the staff, front desk, housekeeping and food service were very responsive and attentive to our needs. Could not find a reason to criticize. We will make this our hotel anytime we visit Bend.

"Favorite Bend hotel"

5
User 16/05/2019

Super friendly staff, amazing customer service-Great rooms and beds, nice breakfast, but they need a new toaster, ha ha! Everything is clean, it is quiet, we Love this property! Yay!! Great restaurants nearby, ZPizza Rocks! never had a bad experience yet, and again great service, free room service, can you believe it? Top #1 in my book- close to downtown, great park nearby-Wow!

"Nice place to stay"

5
User 14/05/2019

We attended the unified softball tournament and hotel was across the street. Great place to stay. Pool was nice and the workout room was up to date. One of the nicest Best Western hotels I have stayed in.

"Beautiful Modern Hotel"

5
Angie R, Oregon 08/05/2019

We absolutely loved our stay at the Best Western Peppertree. Check-in was seamless, our room was easily switched when upon entry there was a definite strong marijuana odor coming from that whole end of the second floor. The first room was gorgeous with a walk in shower and lovely toiletries. The room we ended up in had a similar bathroom but with a tub/shower combo. Huge bathrooms, all three of us were able to get ready in in the morning. The beds were super comfortable and the room was very clean! Pool and spa area also had plenty of towels and was kept clean also. This would definitely be a great hotel for a business traveler, plenty of computer stations set up everywhere. We'd stay here again in a heartbeat!

"The best minus one major flaw."

4
Sunrig, Spokane Valley, Washington 05/05/2019

Best Western Premier Peppertree Inn at Bend Bend Toilet 671378847 This is an first class facility, probably one of the nicest hotels I have ever stayed in!! it is a travesty with toilet flushing noise, it is significant! The employees are significantly trained for customer service. Excellent parking areas.

"A Good Stay"

4
User 23/04/2019

Was a good hotel for what its rated for. I am sure with more training emphasizing on service, BW may have even better rates. The breakfast quality could use with some improvements and more variety. We will stay here again and will hopefully see improvements.

"Bad customer service."

1
richard032016, Portland Oregon 17/04/2019

I am a diamond select member and I was using my points for my son to stay in Bend. When he checked in they debited his card full price for the room $370. when he realize they charge his card that much he went to talk to the manager and she explained to him that they charge full price for the room plus your points in case he decided to steal the TV.very poor customer service will never recommend the peppertree inn in Bend to anybody I know or who will listen to my story.

"Bends newest BW"

5
Chrome_Dome_McD, Hope, Canada 04/04/2019

This place is a little out of the way, but affordable and first class. Beautiful rooms great service and a lounge that serves a huge variety of craft beer. This is definitely the place to stay in Bend.

"Beautiful facility"

4
Janewayne625, Spokane, Washington 02/04/2019

Lovely new hotel. Located in a charming area of town. We enjoyed the room, however it was located next to something that sounded like a tornado all night. Perhaps a main plumbing line? Very loud and interrupted sleep. There was a large mound of snow at the main entrance and we had to suggest they clean it before someone was hurt. Food typical. When we discussed the room noise the staff was apologetic, but offered no concession. We were disappointed.

"Great!"

5
Kaca O, Portland, Oregon 28/03/2019

That place is brand new and modern. Very nice, easy parking, pizza place at the property. Clean quiet and comfortable room. Pleasant staff. Perfect location. Perfect everything, but... Breakfast was from 7 to 10 and at 830 they were out of bread??!! And out of yoghurt too. We will be back anyway!

"Business trip to Bend"

5
446billp, Eugene, Oregon 23/03/2019

Nice modern hotel. Lots of easy parking. Excellent service, clean quiet room and excellent housekeeping. Bed was comfortable and the shower was awesome. In room fireplace is a nice touch too. Love this place.

"Perfect"

5
User 18/03/2019

This was a Beautiful hotel! We Will definitely stay again. The room had an amazing fireplace like no one I've seen before. They had a great happy hour with very affordable drinks. The restaurant had amazing food as well.

"Great Location"

5
583harleyt, Yakima, Washington 11/03/2019

This is a new hotel and everything is great. The rooms are very roomy, nice and comfortable. The bathrooms are huge and nice. The spa and pool area is kept very clean and picked up. The staff was very accomadating and helpful.

"Great hotel and great experience!"

5
Passport36690050100, Central Point, Oregon 11/03/2019

We really enjoyed our stay that this hotel. The rooms were quiet, in fact, it was the quietest hotel I have ever stayed at. The pizza was amazing and the pool was fun. We would definitely stay here again!

"Very poor communocation with check out problems"

3
Chris N Manny R, Vancouver, Washington 14/02/2019

Major problem with billing and miscommunication. We were told a manager would call us asap and instead and hour later we were sent an email and when told we wanted a phone call instead there was no response at all

"AMAZING"

5
User 28/01/2019

THIS IS AN AMAZING HOTEL - I had no breathing issues which means no mold at all in my room, etc. Front desk employees were very helpful - we were in town for a tournament - they handled all of the groups very well!!

"Will definitely stay again!"

5
Compass37297903142, Portland, Oregon 19/01/2019

Very clean and very nice hotel. Just built in 2018, so hopefully, they will keep it up! Great amenities! Nice continental breakfast! Clean eating area and nice variety of food choices. Cool game room/pool for families and kids. Helpful and friendly staff. Only issue was streaming service on tv in room. Didn't ever get it to work and staff was unable to help. It is a pet friendly hotel, so if you don't like dogs, make sure to request a room on opposite end of pet friendly rooms. Had to listen to someone's dog barking at night for about 30 minutes. Not exactly pleasant, but overall, would recommend staying here and will definitely stay here again.

"Superb fresh hotel design and decorating"

4
Rick Z, Richland, Washington 15/01/2019

Started out believing I would give this place an excellent rating for its decor, room sizes, spacious exercise room and even a dedicated storage area for bicycles. But a few things brought it down a notch. We stayed on the 3rd floor and heard the rush of waste-water coming down a pipe in the wall next to our bed every time the person above us would flush. (The person sure flushed a lot.) Second, the placement and choice of smoke detectors with an "operational" light that flashes every 4-6 seconds directly above the bed that caused some restless sleep until I figured out the next morning where the flashes were coming from in the dark room. Third, the free breakfast the first morning had a liberal amount of oils in the eggs to the degree that they kept slipping off the serving spoon and 3 of 4 of the Juice machine choices needed to be refilled. We told the Front Desk of the breakfast issues. On the second morning, the food had less oil, but 2 of 4 Juices in the machine were empty. Would I stay there again - Yes, after all I rated this as a Very Good.

"Great value!"

4
HiddenHome, Boise, Idaho 15/01/2019

We stayed here on our way home after going to Mt. Bachelor. The rooms are very modern and clean. Our first room unfortunately didn't have a working thermostat. The manager was great and changed our room and gave us a comp for our next stay since we prepaid through a third party. The only drawback is the noise. The family w small kids that seem to believe that vacation means allowing jumping off furniture for fun or running up and down hallways. I have to admit that really makes a person think twice about staying again. Thin floors and walls? It is a nicely designed hotel and the rooms are good sized w comfortable beds. It is a reasonably priced hotel so I would say it's worth a try.

"Great Stay"

5
User 08/01/2019

Had the privilege of finding this hotel. We usually like to stay at BW and as usual, it was A1! The staff from the check in young lady to the maintenance man were just nice, nice and friendly. Hotel was clean, the 'playroom' was fun. First time to play ping pong in a BW, they have a bike room for bikers with tools if needed - just a great place.

"Just perfect"

5
2018Culver, Culver, Oregon 16/12/2018

Chose this location for a night away to celebrate our anniversary. We chose a king bed with a fireplace and Mountain View (parking lot side). Lobby was as modern as another hotel we stayed in Texas in January. Decor was just right for Central Oregon. Bed density was great for us, fireplace was a cozy touch, view of the mountains was nice to wake up to. Breakfast was on point in its own kitchenette serving area (bacon, eggs, waffles, breads, danish, yogurt & toppings, oatmeal, cereals, beverages, fruit). Location is on the road to Mt. Bachelor. We chose a room not on the main road knowing travelers would be headed to the mountain in the morning. Slept as well as I do at home, woke to the yip of coyotes-thinking I was at home and they were after our farm dog lol. Do consider this location for your visit. It was worth the price for what they offer.

"Beautiful and Comfortable Hotel"

5
Resort00065064047, Grants Pass, Oregon 30/11/2018

Located close to campus, this hotel is stylish, clean and a perfect place to stay when visiting Bend. The restaurant has local beers on tap and delicious pizza options. I will absolutely come back again.

"Bloody Sheets"

1
Daydream08767473974, Washington DC, District of Columbia 19/11/2018

First time in Bend, and was told great things about the Peppertree Line and check it out. Once i was in my room i received a suprise of another guest walking in the room. He too was assigned the same room as me. the check in experience wasn't good. the receptionist gave me someone else's room. The manager Xena tried to make up for the oops and assigned me a suite with a fireplace. the fireplace was nice and when i was about to take a nap and pulled back the sheets and seen blood on the sheets. Never in my life have i experienced anything like that before. i wouldn't recommend this hotel to anyone.

Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear Daydream08767473974, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I'm sincerely sorry for the problems you experienced during your stay here. We take these issues very seriously, so I can assure you that steps will be taken to make sure this does not happen again in the future. I completely understand your frustration, but I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 541-639-5853. Sincerely, Brian Molongoski General Manager Premier Peppertree Inn at Bend

"Great new hotel"

5
User 18/11/2018

This is a new hotel with Pacific NW decor throughout. The lobby features log wood looking tables a fancy fireplace and steel chairs. The room we had was great! Large bathroom with walk in shower with floors that were tile but looked like rustic wood. The bed was very comfortable. The TV was mounted on a swivel so if you wanted to sit on the couch or desk, you could watch TV. The hotel was very clean. The walls were soundproof as there was a bunch of kids there when we stayed and we never heard anything! Plenty of charging stations in the room. Breakfast actually was very good with good scrambled eggs, bacon and sausage. Plus waffles and other typical carbs. There is a great game room. I could see this being a great place for those with kids. This appears to also be pet friendly.

Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear samanthasL8650IC, Thank you for taking the time to write this review. I'm very happy to hear you enjoyed our amenities and had a positive overall experience at our hotel. We look forward to seeing you again soon! Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend

"Has the price really doubled?"

3
toomuchresearch, Portland, Oregon 11/11/2018

My past stay would receive 4 stars, (5 if there was a tub and the smoke detector didn't strobe directly overhead all night), but my future stays would receive a 1. We paid $123 after taxes for a king room, including breakfast. The facilities are spotless and the location was great. When looking into a future stay, I see the same room is now $265??? This isn't for the holidays, but for a random off-season mid-week stay. I also saw that breakfast is no longer complimentary. I hope this is a glitch in the website, because while nice, it's really not a $265 hotel.

Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear toomuchresearch, Thank you for taking the time to write this review. I'm sorry to hear that our hotel does not meet your expectations. We hold ourselves to high standards, so we will be making improvements to ensure your next stay is more satisfactory. Also, we will be continuing our complimentary breakfast. Thanks again for choosing our hotel, and we hope to see you again soon. Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend

"Overpriced and extra charges."

2
johnhO4876YE, Pacific Grove, California 07/11/2018

Bend is a nice city and the location of the hotel is decent. The amenities are what you'd expect and you're basically paying for extra bathroom area: a very large bathroom; but no bathtub, just a lot of floor space. And consequently, a small closet. Same in the fitness center: only a few machines, but lots of floor space. But my biggest peeve was that I used (a lot) of points for a free room and was still charged $30. When I noticed it on my credit card statement (no warning on the hotel bill) I was told it was taxes - and they said it was "rounded up" to $30. Then they directed me to some person that handles group bookings and mismanages their finances: she never acknowledged the mistake and just traded missed calls. Finally, Best Western corporate created "a file" which would hopefully force them to reimburse me.

BestWesternHotels, Corporate at Best Western Premier Peppertree Inn at Bend, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"High Desert Safari"

5
GrandSage43, Fort Monmouth, New Jersey 30/10/2018

Found this BW in the last town of size before exploring the Oregon Outback. Built in Summer 2018, really large rooms, modern design, huge bathrooms. Very nice and appreciated hot tub and pool. Breakfast was typical, but well stocked. There is a pizza restaurant and tap room attached. Would definitely be our first choice if in Bend.

"Quite location and brandnewish"

5
Chris W, Portland, Oregon 28/10/2018

Stayed her on business. Great location in a quiet commercial business location. The rooms are really spacious. The place seems pretty new so not a lot of wear and tear or funky smells. Totally recommend this place and hope to return soon with the fam.

"Central Oregon"

5
User 08/10/2018

This is a great place to stay while in the Bend Oregon area. Easy to find and a great property. It is only a few months old so it's just like new. Exceptional furnishings and bedding for this type of hotel/motel. Room was very large and had a large bathroom with walk in shower, no tub. Small pizza place connected to property that has good food and craft beers. Highly recommend this property if you are staying in this area.

Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear BobR1742, Thank you for choosing the Best Western Premiere Peppertree Inn in Bend. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-639-5853. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Brian Molongoski General Manager Premier Peppertree Inn at Bend

"Nice location, New and Modern"

4
k7333, Oroville, California 08/10/2018

The hotel is new and modern. All the amenities you need! Fitness room, indoor pool, wifi, free breakfast and on-site restaurant. Water and coffee in lobby. We requested a ground level room which was a blessing and a curse. It was close to everything but a little noisy. The location is minutes from everything and we were even able to walk to a few places too. We stayed for our planned 4 nights and added an extra because we didn't want to leave!

Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear k7333, Thank you for choosing the Best Western Premier Peppertree Inn in Bend. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-639-5853. Thank you for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend

"Spacious and home-y, Industrial/Modern flair!"

5
jnapartain, Lolo, Montana 28/09/2018

We thoroughly enjoyed our stay here while discovering Bend! Rooms are spacious and exquisite. Decorated in clean industrial/modern era. High end bathroom fixtures with amazing walk-in shower makes you dream of living here for reals!

Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear jnapartain, Thank you so much for taking the time to write this review. I'm happy to hear you liked the room and decor in our hotel! Hope to see you again soon. Thanks again for this review. We appreciate the kind words! Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend

"Clean, modern, great service. "

4
kent k, Calgary, Canada 27/09/2018

Stayed 2 nights at this hotel - Bend is a pretty town with some good restaurants and a beautiful river. This hotel is very new, clean, good breakfast, and Carlos the current manager is very nice, kind and helpful.

"Please read the entire review."

2
rtoddgodfrey, Meridian, Idaho 22/09/2018

This is a two part review, one as a consumer and one as a business. First as a consumer, the hotel was clean, rooms are very nice and probably a little better then most of the BW I stay in. Front staff was a little undertrained checking in 5 rooms. As a top rewards member, I was not offered the free gift or extra points. They had no clue why the small bar was not open. Overall I would give the facility a 3.5 stars and hopefully they will get more efficient. Second part is as a business. I was doing a motorcycle tour thru Oregon with 8 clients. When we started the trip,, I was concerned about the stay here. I had only one contact with the group sales person but did have a confirmation. After 350 miles on our motorcycles, we pulled in and went in to start the check-in process. My worst fear became true. I had no reservations for my group. My clients were tired and wanted to check in and we had to wait an additional 30 minutes to finally figure out what was going on and just do new reservations. We were not offered water, complimentary beer, nothing for our inconvenience. So the VP of group sales had quoted me one price and when we checked in, I actually got a lower price for the rooms. I blame this on one person, the VP of Operations my contact. We have 3 motorcycle tours planned for 2019 and I will not stay at any of the 4 properties that she is involved in. In all my stays at Bw's this by far is the worst customer service issue I have ever had. They lost all my business for 2019 and beyond. I will still use BW's for my tours but never this on again.

"Beautiful, simply beautiful"

5
Fred and Terry B, Monroe, Washington 16/09/2018

This hotel only opened this year. The lobby is gorgeous. They have a brew/coffee bar adjacent to the lobby. Our room was beautiful and even more important, comfortable. It was less than 5 minutes from the brewery/restaurant area of town.

"Nice hotel. Lousy customer service and followup."

1
User 16/08/2018

The plus: it's new, so it looks good. The minuses: poorly trained staff repeatedly blame being new for numerous errors. The first was an extraordinarily long check-in process. The clerk couldn't figure out how to handle check-in for our three rooms. Eventually, the manager intervened and got it straightened out . . . or so we thought. We had family in two rooms and friends staying in a third. The friends were traveling with us from Japan. At check out I presented my credit card for the two family rooms. The clerk processed my payment. Then my friends presented their credit card for their room.She processed their payment. I watched the whole thing take place. It was VERY obviously two separate transactions with two cards. As soon as we left the hotel, we realized the child in our group had left his baby blanket. It's a sentimental item, so I called the hotel and the clerk told me the room had not been cleaned yet. I asked if they would check and he brushed me off and said they'd check when they cleaned and would mail it. Never heard back. Then I received my credit card statement and find that I was charged for all three rooms. So I called 1. to clear that up and 2. to ask about the blanket again. The fellow said no blanket was ever found. Hmmm. OK. And he couldn't do anything about the charges for three rooms because they had all been reserved BUT NOT PAID FOR in my name. He told me I would have to contact my friends in Japan to work it out. I said that's uncomfortable (it's culturally inappropriate) and unacceptable. He told me he would leave a note for his manager to contact me. No one ever has. So I'm sorry, but I won't be recommending this to friends in Oregon nor internationally. It's really terrible customer service.

"The nicest Best Western I've stayed in!"

5
User 06/08/2018

I stayed here with family on our first trip to Bend. This hotel is BRAND NEW and it's by far the nicest Best Western I've ever stayed in. Actually, the nicest hotel in general that I've ever stayed in! The rooms are incredibly nice and clean (good job housekeeping!) I have no complaints whatsoever about the rooms. The staff have been nothing but nice and accommodating. There are Keurig coffee machines in the rooms, microwave, fridge. The basics which is all I ever need. The bathrooms are the nicest I've ever been in with spacious walk in showers and a large sink area plus shelves to keep your personal bathroom items. There's also a large work out room, pool, hot tub, and a room with a ping pong table among other things. I HIGHLY recommend staying here! Don't listen to negative reviewers, they're just too picky about where they stay and don't appreciate how great this hotel really is. Thank you to the wonderful staff for the amazing stay! I would definitely stay here again!

"Do you like the brand "IKEA"?"

1
jewel-i-bean, Scotts Valley, California 05/08/2018

We have a brand new lodging option in the Bend/OSU area. It sits at the corner of Century and Mt. Washington Blvd. After my staying in a 4.5 star rated privately rented home (dog friendly), and Tetherow (full for this night), I should've stayed farther away or in the "slasher" motel near midtown. Why? for this same price you get: a room that vibrates noisy people/children across the hall, distressed wood like finishes on the room services, abbreviated television services (local channels) and limited services to food and drink. My room was $300+ for a night. (with a club membership!) When I inquired about my concerns the morning managers response was " we've only been open a month. We cannot make everything right with our quick turnover and Oregon law". Excuse me? give me extra points to come back again? I think NOT! It's not all bad. the room was clean & new with white linens and bedspread. As a blond, I do not know how the dark rogue hair was in my soap trip. It seems they are "going green" as the garbage cans did not have plastic liners. I can only hope those are sanitized between stays. I'll give the room a "pass" based on the total feel of a room. What was lacking were ear plugs. The rooms have PAPERTHIN sound dampening. Again I will go to my title of this review. Truly "Best Worsten", should get a clue. Don't expect future the OSU campus to take up your slack. Give your guinea pig customers a break let me know how to follow up. a VERY disappointed traveler.

"Family stay for weekend Lacrosse tournament"

5
bandksimons, Bonney Lake, Washington 25/07/2018

This place is beautiful. The staff are kind and professional. We called around 10:30 at night leaving a place we had booked due to it being not acceptable and the BW staff had a room available for us that night. The facility is top notch. The breakfast was great.

"It is gorgeous!"

5
BECHAY_DG, Nevada 18/07/2018

This is a newly opened hotel, only 2.5-week old as of writing. I paid $20 dollars less in the room because I am a member of Best Western Rewards club. The parking area is adequate. The check-in was not that fast because someone is being trained, otherwise it was good. The design of the building has a modern taste, and I love their hallway carpet. I requested for a room in the ground floor when I booked it online and I am glad they gave it. Going to my room, I saw the Fitness room which is available 24 hours and the Pool and Spa room which is I think open from 10am to 10pm. The room is huge! The bathroom as well! I have been to many Best Western hotels in the country but this one is exceptional! It can be compared to The Peppermill Hotel in Reno and The Wynn Hotel in Las Vegas. Seriously! The room has krueg coffee, microwave and a bigger than usual fridge. The TV is nice too. I am sharing photos, you may want to check it out. When you are in Bend, Oregon, stay in Best Western Premiere. You will surely love this place.

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