Vieni a scoprire l'hotel boutique più recente, rustico e moderno di Bend, Oregon, a pochi passi dal campus della Oregon State University. Grazie a confort di prima qualità, agli arredi in stile moderno e a un servizio clienti di qualità superiore, il Best Western Premier Peppertree Inn at Bend si distingue da tutti gli altri hotel della zona. La nostra nuovissima struttura dispone di accesso Wi-Fi a Internet gratuito, centro fitness aperto 24 ore su 24, idromassaggio, business center a servizio completo, flex space e un comodo accesso alle attrazioni più importanti.
Best Western Premier
Stayed here while visiting family, we have two medium sized fur babies, we were welcomed with open arms. Hotel let us bring in our grandchildren to swim in the indoor pool. A wonderful treat in the freezing weather we were experiencing over Thanksgiving this year. Staff were all warm and courteous. We had a very pleasant stay.
I stayed here two separate occasions in November. Once with my dog, and once with my wife. They are very pet friendly, and we had a great room. The second time with my wife, we got the room with the fireplace/heater. Very nice touch. The bed was extremely comfortable and the room was very nice and clean. No complaints at all, except they have no rooms with a bathtub, after a long day of traveling, a good long soak in the tub with some Epsom salts would be very nice. We got in late and didn't make it in time to get breakfast, so I can't comment on that. But the front desk staff were very nice and helpful.
This HOTEL is right in the heart of the Business District of Bend...and as such is close to many of the companies with whom I would be working if this were a business trip! Very easy access and great amenities!
We loved our stay the rooms looked amazing The food from the restaurant was great The front desk staff was quick with checking in and friendly The restaurant staff was friendly We didnt have time to get into the pool which would have been nice but maybe next time!
My wife, two year old daughter and I stayed here recently. For the most part, our stay was great. The staff was friendly. The room was very clean. We loved the location as well. The only reason I am giving this a 2 rating is that the one morning we took advantage of the breakfast, my daughter was served a piece of toast that was completely moldy on one side. I mean it was blue! It was on the underside so I didn't notice it until she had already eaten some. Pretty damned gross. I brought the plate to one of the restaurant staff who took it back to the kitchen and we never heard anything else about it. I get that it was a free breakfast but it really put a bad taste in our mouths (pun intended) about our stay. I spoke with the manager about when we checked out and he wanted help out with a discounted rate on a future stay. We corresponded by email after but when I was able to confirm the next dates we would be in Bend, the communication went dark. I followed up again with no response.
Breakfast voucher entitles holder to one entree and one beverage at the on-site cafe. Voucher states, "Best breakfast time before 7am, busiest breakfast time 7am-9am. During the busy times a typical wait may be up to 30 minutes to be seated." Every other Best Western I've patronized serves breakfast until 10am on the weekend, but not this place. Obviously, management is discouraging hotel patrons from getting the free breakfast. The threatened 30 minute wait to be seated possibly deters all but the most frugal. I am not going to have breakfast before 7am on a Sunday morning when it's before sunrise and still dark, and I'm certainly not going to wait in line for half an hour to have an early (7-9am) breakfast on the weekend. Our party (2 vouchers & two paying) went somewhere more welcoming, and I added this place to my blacklist. These conditions hardly make this hotel a "premier" destination. The manner of the front desk personnel was neither friendly nor hostile but pretty much indifferent. I didn't experience a welcoming manner from any of the three with whom I dealt. The decor of the hotel is probably called retro or modern, and the lobby looks like the dream of some 1950's decorator. It's very cold and slick and not at all inviting. We had to wait for our room to be ready, and I can tell you that the chairs and sofas are the most uncomfortable I have encountered in a long time. I think they're not for sitting but just for looking, but not the blue sofa with the big white stain on it. The room was nice and had a very distant view of the mountains, but what one really saw was the parking lot. Again, the decor was modern and slick, except for the crowded-in vinyl footstool that totally didn't match the chair or anything else. The bed was comfortable, but the four pillows were not. They were all the same--fat and springy like inflated balls. A mix of firm and soft would be better. For bathing, there is only a shower and no place to hang a wet bath towel. On the plus side, the room was very quiet and good for sleeping. My rating of a two reflects the discrepancy between expectations and reality. If you bill the hotel as "premier" and charge the rates that it does, then cutting corners on breakfast and sacrificing comfort for appearance really doesn't wash.
This is our second visit to the BW Peppertree in Bend. Clean, great staff. One of the best breakfast deals we've had. Service, seating and options are great. One of my pet peeves is a room fridge that is luke warm. The fridge in our room was nice and chilly. No problem leaving milk or leftovers in there. We will definitely be back!
Perfect stay. New clean great location. Pet friendly. Good breakfast. Modern design, fireplace in room was nice touch. Linens and bed were nice. Great value. Quiet. Pool and indoor gym were near front of hotel. Room was spacious.
Staff was super friendly. Accommodated my needs. They even had a pack and play ready for me in the room for my babygirl. We went to visit blockbuster which not too far from this hotel. Not one issue we had during our two night stay. Khara made me say yes by her customer service over the telephone!
Very friendly and helpful staff. One of the truly "pet friendly" places we've stayed at. Most say they are but charge outrageous extra fees for a pet. We enjoyed the adjacent pizza and brew pub. The pillows are very puffy but otherwise a great place. We'll be back!
Had a really nice stay on our way through Oregon. From the front desk clerk to the comfy beds. The room was very nice and clean. Bed was super comfy and had a very restful night. Would definitely recommend a stay here.
We love visiting Bend. BW Peppertree is our first choice for a hotel when in the area. Friendly staff, extremely clean and well kept rooms, and a delicious restaurant onsite. We will happily be returning for future stays!
Great new place. Very clean, courteous staff and great location. My agency will be using this hotel for future lodging and conference room access for about 10 people over 6 weeks this winter. I have stayed here twice and it is a 10 out of 10.
I stayed her for business, and everything was top notch. The staff were very friendly and helpful. This is a perfect example of everything done right in a hotel. This hotel opening was a pleasant surprise and at a very good price for the area.
My second Premier property in two days and I'm sold. Room and common areas are spacious and well accessorized. More modern in design and decor than many BW facilities while maintaining comfort and friendly atmosphere. Front Desk staff were helpful and cheerful. A zPizza shares the same lot and offers good pizza close by. Room was large, quiet, and uses barn doors on bathroom and closet. I don't think Peppertree name is included in new signage.
Best hotel by far! Very impressed with it! It's new but I hope they keep it up! It was clean. The room was spacious. The bathroom was huge! The hot tub and pool were clean. I will stay here again when I'm in town.
This is a brand new hotel -- top of the line Best Western -- I have stayed at a lot of Best Western properties and this one is by far the nicest. Very nice heated indoor pool and hot tub -- great fitness center -- great business center -- well appointed guest rooms and comfortable bed.
The room was nicely appointed. The bed was clean and comfortable. The shower was amazing. It was very quiet. The full complementary breakfast was made to order. The small lounge had a decent selection of drinks. And the service was impeccable!
You'll be happy you made the decision to stay at this hotel. The front desk was welcoming and efficient. The rooms are really nice with an over the top bathroom including walk-in shower. This will be my go to hotel in Bend.
Disclaimer: I haven't stayed at any other pet friendly hotels in Bend but I can't imagine how there could be a better one. The hotel is basically brand new, which means the rooms, pool/spa, fitness center, and all other amenities are in perfect working order. The hotel is minutes (driving) to downtown and on the road that takes you straight to golf and Mt. Bachelor. The bike parking lot room was a new one for me, but if you bring yours there's a spot waiting. The attached restaurant (Pizza Tap) has really good pizza and in true Bend style 20+ craft beer taps. They also provide the hotel's complimentary breakfast service, which is the best complimentary breakfast service I've experienced. And above all else, a great staff. You can tell when everyone working at the hotel (desk, maintenance, house keeping, restaurant) care about your stay. Bottom Line: If you're just looking for a place to spend the night, there may be a better value in Bend. But if you're going to spend any amount of time at the hotel, use the facilities (restaurant, gym, pool, etc.), or like a solid breakfast to start the day, this is the place.
The Bend Oregon Best Western is a beautiful hotel and and we had a wonderful experience. The room was beautiful and the staff was extra helpful. I especially liked the large clean bathroom. The over night stay was wonderful and the next time we're in Bend we'll stay at Best Western.
The room was awesome , very nice and big, the bathroom was incredible, comfortable big bed. My boyfriend and I really enjoyed the stay, pizza and beer at the restaurant was great. Would highly recommended this place.
Clean hotel, comfy beds, nice Keurig coffee machines in room. Nice pool and jacuzzi. Friendly staff. Great breakfast and good pizza place attached to the property. Nice mountains views. Not to far from town
This is the best hotel in the chain so far. Fairly new and everything very clean, the front desk people were very nice. The breakfest was very fast.the view was very good of the mountains will be very good in the winter.
This place is very modern and quite antiseptic. The furniture looks as if it came out of an IKEA garage sale. They have spent a lot of money trying to make this attractive. Unfortunately, they must deal with the road noise outside, the fact the thermostat does not function and the flooring makes you feel like you are in a hospital room. And the price was not friendly.
Knowledgeable and courteous staff. Clean, high quality rooms. Easily accessible. Would gladly stay here again. Best Western offers upper echelon hotels for their price range. The decor and overall amenities of Premier Best Western was well thought out and implemented.
We stayed one night at this hotel after visiting Crater Lake, and I was very satisfied with the stay. It is very clean, and all staffs I met were so nice. I am happy that I chose this hotel for our family trip.
The Best Western Peppertree Inn of Bend was the perfect place for our last night on the road of our mother-daughter yearly trips! We will go there again! Such a fun town to spend time in and it is also close to Crater Lake National Park!
Great property; great location (near everything you need to see in Bend) seemingly run by kids from the college next door who think working is talking with each other only to be annoyed by guests. With a couple exceptions, this was our experience over the three days we were there. We are on the road a lot so we know what a properly run hotel is like and what a dud looks like when the staff are indifferent or inexperienced. If this place grows up it could be a great hotel. The room we had was quite nice.
This is a very neat, clean, and modern hotel, with free breakfast, fitness center, and high-speed WiFi. It's located in a beautiful and quiet neighborhood. We had a great time there. All the family members loves it!
We had a great stay at BW for our soccer tournament. Staff was very helpful and friendly, pizza/breakfast area were perfect for a large group. Kids had a blast swimming in the pool. Great location, close to everything.
This is a very beautiful new hotel with modern decor including a large shower and no bathtub. The included breakfast was ordered at a counter and delivered to your table which eliminated the wait for the waffle machine and other food offered.
This place was nice and clean. It's a little out of the way but it's worth it. The room was really modern and the bed was super comfortable. We enjoyed our stay and will definitely use this hotel again.
Wonderful friendly service. A clean and very quiet room despite the hotel being slammed and full with kids and thier families for a local little league tournament. Great location, close to town but far enough out so that it was a little more off the beaten path of the hustle and bustle of what Bend has become. A great stay and would go back to this hotel for sure. Thank you!
What an incredible place. This is not the Best Western I knew as a kid. Felt like a small boutique 5 star hotel. The location was perfect. A five minute walk or bike to just about anywhere in Bend. Friendly staff and beautiful rooms. I was really impressed.
Traveling with 70 lb dog and EVERYONE treated him like he was our child (which he is!). The room was wonderful, clean and comfortable. Lots of parking. Convenient dog "walking" area. The hotel is in a very nice area and easy to get to all parts of Bend. Have been in hotel's and paid a lot more and they were not as friendly and the rooms/area was not as great as this was. HIGHLY RECOMMEND this hotel.
This BW (new in 2018?) is really a gem. The furnishings in the shared areas feel like an extension of the outdoors. The rooms are very comfortable and clean, with a good sized mini fridge and microwave. Staff were friendly and helpful. The pool and hot tub were well-maintained. The full-service, complimentary breakfast was superior but you've got to get there early and be prepared to wait.
The rooms were very clean, quiet and dark for a good night sleep. The breakfast was awesome and the pool/hot tub made for a good recovery from a mountain climb. If you're ever going to climb South Sister, the Best Western is a perfect fit to the climb.
This was my first time staying at this hotel, but will not be my last. The staff was extra helpful and friendly. They really went above and beyond for us. Our rooms were very clean and updated/ remodeled maybe. Within walking distance to some pretty good restaurants. Highly recommend.
Great hotel! Very clean! The front desk and the tall manager (I think Derrick) were very friendly and super helpful giving us details on getting us around town and where to get good food. Very happy and will come back again!
This BW property is awesome. I have stayed here a couple of times, and the location is just beautiful to walk around. They have a pizza place in-house, but I walked to Baldy's BarBeque a half mile away and it wa amazing! I would recommend BOT of these establishments to anyone visiting Bend.
Can't say enough about how nice my stay was at the Best Western. It's a great.location, easy to gst in and out of. I found the staff of the hotel and the restaurant to be very helpful and friendly. Room was very omfortable. When in Bend, I will stay here as a first choice.
This is more of a "hotel" than a "motel". The decor is upscale as well as what is offered. Rooms are very modern yet comfortable. There is a gift store as well as a bar. Breakfast is a sit down with food made to order. The exercise room and pool are very nice. Staff is friendly and helpful.
We arrived somewhat early but they did find a room ready for us. However, the front desk person did not recognize our "Platinum" status. I was not offered the member gift, had to ask for it. THen I was just handed 2 bottles of water. No appreciation shown at all by the front desk person.
This hotel is really nice.. very new and clean.. you will enjoy your stay here.. it's close to old mill shopping and lots of restaurant's.. 30 min to sisters 15 min to Redmond this hotel sits in the perfect location. Pictures of the room and view.
Had a nice stay. Only spent one night. The service was a little awkward at check-in, they had to go check if the room was ready at 5pm? The process was done on paper and clumsy. The property itself was clean and nice. The provided breakfast was very good and the service was also good at breakfast.
The Peppertree is a new hotel and it is great. It has a pizza place attached to it which makes it nice when you arrive at dinner hour and the staff at the hotel and restaurant where warm and friendly and after a long day of driving made the evening more enjoyable.
This was a hotel that was selected by the bride and groom of a wedding we were attending. They got a block of rooms and we took advantage of it at a reduced rate. Gorgeous beautiful hotel. Everything we needed was there and in fine working order. Wouldn't hesitate to stay here again.
This was a very new hotel, which had only been there for almost ten months. It has been the nicest Best Western I've ever stayed at before. It's not too far from Mt. Bachelor so if you like to ski snowboard or any snow activity then it's a great spot in Winter.
great place to stay thought had but thought they had buffet breakfast but voucher breakfast at pizza area was great. rooms were clean and a good size. quite yuppy part of town lots of brewpubs in the area and walking distance. the on-site pizza restaurant was good.
We travel to Bend often to visit family and this was our first time to stay at this relatively new Best Western. The property is very nice - it has a “rustic modern” vibe with lots of spaces in the lobby as well as on each floor for working, lounging or gathering. Our room was clean and comfortable. My only complaint was no screens on the windows. The room was well appointed and the furniture and bed were comfortable. There were an abundance of conveniently located outlets. I can see how the flashing light on the smoke detector could make sleeping a challenge for a light sleeper. The pool and fitness area are nice. The food and menu at the adjoining Z Pizza restaurant were very good. Complimentary made to order breakfast is served in this same space - there is a limited but adequate menu and the food is quite good for complimentary hotel breakfast. Service was very friendly and attentive. Sadly, there are no outdoor areas for sitting or reading. The Old Mill shopping area is close by and there are many restaurants and a couple grocery stores in close proximity. This is will definitely be one of our go-to places to stay on future visits.
This was a 6 of 5 rating. The Peppertree Inn exceeded all of our expectations. The hotel is new, modern and the decor fits Bend. It's in a good location, close to other restaurants and shopping. They have a pizza restaurant in the hotel. Excellent pizza, good choices, including gluten free. The breakfast is great, restaurant style, a small but satisfactory menu. All the staff, front desk, housekeeping and food service were very responsive and attentive to our needs. Could not find a reason to criticize. We will make this our hotel anytime we visit Bend.
Super friendly staff, amazing customer service-Great rooms and beds, nice breakfast, but they need a new toaster, ha ha! Everything is clean, it is quiet, we Love this property! Yay!! Great restaurants nearby, ZPizza Rocks! never had a bad experience yet, and again great service, free room service, can you believe it? Top #1 in my book- close to downtown, great park nearby-Wow!
We attended the unified softball tournament and hotel was across the street. Great place to stay. Pool was nice and the workout room was up to date. One of the nicest Best Western hotels I have stayed in.
We absolutely loved our stay at the Best Western Peppertree. Check-in was seamless, our room was easily switched when upon entry there was a definite strong marijuana odor coming from that whole end of the second floor. The first room was gorgeous with a walk in shower and lovely toiletries. The room we ended up in had a similar bathroom but with a tub/shower combo. Huge bathrooms, all three of us were able to get ready in in the morning. The beds were super comfortable and the room was very clean! Pool and spa area also had plenty of towels and was kept clean also. This would definitely be a great hotel for a business traveler, plenty of computer stations set up everywhere. We'd stay here again in a heartbeat!
Best Western Premier Peppertree Inn at Bend Bend Toilet 671378847 This is an first class facility, probably one of the nicest hotels I have ever stayed in!! it is a travesty with toilet flushing noise, it is significant! The employees are significantly trained for customer service. Excellent parking areas.
Was a good hotel for what its rated for. I am sure with more training emphasizing on service, BW may have even better rates. The breakfast quality could use with some improvements and more variety. We will stay here again and will hopefully see improvements.
I am a diamond select member and I was using my points for my son to stay in Bend. When he checked in they debited his card full price for the room $370. when he realize they charge his card that much he went to talk to the manager and she explained to him that they charge full price for the room plus your points in case he decided to steal the TV.very poor customer service will never recommend the peppertree inn in Bend to anybody I know or who will listen to my story.
This place is a little out of the way, but affordable and first class. Beautiful rooms great service and a lounge that serves a huge variety of craft beer. This is definitely the place to stay in Bend.
Lovely new hotel. Located in a charming area of town. We enjoyed the room, however it was located next to something that sounded like a tornado all night. Perhaps a main plumbing line? Very loud and interrupted sleep. There was a large mound of snow at the main entrance and we had to suggest they clean it before someone was hurt. Food typical. When we discussed the room noise the staff was apologetic, but offered no concession. We were disappointed.
That place is brand new and modern. Very nice, easy parking, pizza place at the property. Clean quiet and comfortable room. Pleasant staff. Perfect location. Perfect everything, but... Breakfast was from 7 to 10 and at 830 they were out of bread??!! And out of yoghurt too. We will be back anyway!
Nice modern hotel. Lots of easy parking. Excellent service, clean quiet room and excellent housekeeping. Bed was comfortable and the shower was awesome. In room fireplace is a nice touch too. Love this place.
This was a Beautiful hotel! We Will definitely stay again. The room had an amazing fireplace like no one I've seen before. They had a great happy hour with very affordable drinks. The restaurant had amazing food as well.
This is a new hotel and everything is great. The rooms are very roomy, nice and comfortable. The bathrooms are huge and nice. The spa and pool area is kept very clean and picked up. The staff was very accomadating and helpful.
We really enjoyed our stay that this hotel. The rooms were quiet, in fact, it was the quietest hotel I have ever stayed at. The pizza was amazing and the pool was fun. We would definitely stay here again!
Major problem with billing and miscommunication. We were told a manager would call us asap and instead and hour later we were sent an email and when told we wanted a phone call instead there was no response at all
THIS IS AN AMAZING HOTEL - I had no breathing issues which means no mold at all in my room, etc. Front desk employees were very helpful - we were in town for a tournament - they handled all of the groups very well!!
Very clean and very nice hotel. Just built in 2018, so hopefully, they will keep it up! Great amenities! Nice continental breakfast! Clean eating area and nice variety of food choices. Cool game room/pool for families and kids. Helpful and friendly staff. Only issue was streaming service on tv in room. Didn't ever get it to work and staff was unable to help. It is a pet friendly hotel, so if you don't like dogs, make sure to request a room on opposite end of pet friendly rooms. Had to listen to someone's dog barking at night for about 30 minutes. Not exactly pleasant, but overall, would recommend staying here and will definitely stay here again.
Started out believing I would give this place an excellent rating for its decor, room sizes, spacious exercise room and even a dedicated storage area for bicycles. But a few things brought it down a notch. We stayed on the 3rd floor and heard the rush of waste-water coming down a pipe in the wall next to our bed every time the person above us would flush. (The person sure flushed a lot.) Second, the placement and choice of smoke detectors with an "operational" light that flashes every 4-6 seconds directly above the bed that caused some restless sleep until I figured out the next morning where the flashes were coming from in the dark room. Third, the free breakfast the first morning had a liberal amount of oils in the eggs to the degree that they kept slipping off the serving spoon and 3 of 4 of the Juice machine choices needed to be refilled. We told the Front Desk of the breakfast issues. On the second morning, the food had less oil, but 2 of 4 Juices in the machine were empty. Would I stay there again - Yes, after all I rated this as a Very Good.
We stayed here on our way home after going to Mt. Bachelor. The rooms are very modern and clean. Our first room unfortunately didn't have a working thermostat. The manager was great and changed our room and gave us a comp for our next stay since we prepaid through a third party. The only drawback is the noise. The family w small kids that seem to believe that vacation means allowing jumping off furniture for fun or running up and down hallways. I have to admit that really makes a person think twice about staying again. Thin floors and walls? It is a nicely designed hotel and the rooms are good sized w comfortable beds. It is a reasonably priced hotel so I would say it's worth a try.
Had the privilege of finding this hotel. We usually like to stay at BW and as usual, it was A1! The staff from the check in young lady to the maintenance man were just nice, nice and friendly. Hotel was clean, the 'playroom' was fun. First time to play ping pong in a BW, they have a bike room for bikers with tools if needed - just a great place.
Chose this location for a night away to celebrate our anniversary. We chose a king bed with a fireplace and Mountain View (parking lot side). Lobby was as modern as another hotel we stayed in Texas in January. Decor was just right for Central Oregon. Bed density was great for us, fireplace was a cozy touch, view of the mountains was nice to wake up to. Breakfast was on point in its own kitchenette serving area (bacon, eggs, waffles, breads, danish, yogurt & toppings, oatmeal, cereals, beverages, fruit). Location is on the road to Mt. Bachelor. We chose a room not on the main road knowing travelers would be headed to the mountain in the morning. Slept as well as I do at home, woke to the yip of coyotes-thinking I was at home and they were after our farm dog lol. Do consider this location for your visit. It was worth the price for what they offer.
Located close to campus, this hotel is stylish, clean and a perfect place to stay when visiting Bend. The restaurant has local beers on tap and delicious pizza options. I will absolutely come back again.
First time in Bend, and was told great things about the Peppertree Line and check it out. Once i was in my room i received a suprise of another guest walking in the room. He too was assigned the same room as me. the check in experience wasn't good. the receptionist gave me someone else's room. The manager Xena tried to make up for the oops and assigned me a suite with a fireplace. the fireplace was nice and when i was about to take a nap and pulled back the sheets and seen blood on the sheets. Never in my life have i experienced anything like that before. i wouldn't recommend this hotel to anyone.
Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear Daydream08767473974, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I'm sincerely sorry for the problems you experienced during your stay here. We take these issues very seriously, so I can assure you that steps will be taken to make sure this does not happen again in the future. I completely understand your frustration, but I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 541-639-5853. Sincerely, Brian Molongoski General Manager Premier Peppertree Inn at Bend
This is a new hotel with Pacific NW decor throughout. The lobby features log wood looking tables a fancy fireplace and steel chairs. The room we had was great! Large bathroom with walk in shower with floors that were tile but looked like rustic wood. The bed was very comfortable. The TV was mounted on a swivel so if you wanted to sit on the couch or desk, you could watch TV. The hotel was very clean. The walls were soundproof as there was a bunch of kids there when we stayed and we never heard anything! Plenty of charging stations in the room. Breakfast actually was very good with good scrambled eggs, bacon and sausage. Plus waffles and other typical carbs. There is a great game room. I could see this being a great place for those with kids. This appears to also be pet friendly.
Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear samanthasL8650IC, Thank you for taking the time to write this review. I'm very happy to hear you enjoyed our amenities and had a positive overall experience at our hotel. We look forward to seeing you again soon! Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend
My past stay would receive 4 stars, (5 if there was a tub and the smoke detector didn't strobe directly overhead all night), but my future stays would receive a 1. We paid $123 after taxes for a king room, including breakfast. The facilities are spotless and the location was great. When looking into a future stay, I see the same room is now $265??? This isn't for the holidays, but for a random off-season mid-week stay. I also saw that breakfast is no longer complimentary. I hope this is a glitch in the website, because while nice, it's really not a $265 hotel.
Brian M, General Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear toomuchresearch, Thank you for taking the time to write this review. I'm sorry to hear that our hotel does not meet your expectations. We hold ourselves to high standards, so we will be making improvements to ensure your next stay is more satisfactory. Also, we will be continuing our complimentary breakfast. Thanks again for choosing our hotel, and we hope to see you again soon. Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend
Bend is a nice city and the location of the hotel is decent. The amenities are what you'd expect and you're basically paying for extra bathroom area: a very large bathroom; but no bathtub, just a lot of floor space. And consequently, a small closet. Same in the fitness center: only a few machines, but lots of floor space. But my biggest peeve was that I used (a lot) of points for a free room and was still charged $30. When I noticed it on my credit card statement (no warning on the hotel bill) I was told it was taxes - and they said it was "rounded up" to $30. Then they directed me to some person that handles group bookings and mismanages their finances: she never acknowledged the mistake and just traded missed calls. Finally, Best Western corporate created "a file" which would hopefully force them to reimburse me.
BestWesternHotels, Corporate at Best Western Premier Peppertree Inn at Bend, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Found this BW in the last town of size before exploring the Oregon Outback. Built in Summer 2018, really large rooms, modern design, huge bathrooms. Very nice and appreciated hot tub and pool. Breakfast was typical, but well stocked. There is a pizza restaurant and tap room attached. Would definitely be our first choice if in Bend.
Stayed her on business. Great location in a quiet commercial business location. The rooms are really spacious. The place seems pretty new so not a lot of wear and tear or funky smells. Totally recommend this place and hope to return soon with the fam.
This is a great place to stay while in the Bend Oregon area. Easy to find and a great property. It is only a few months old so it's just like new. Exceptional furnishings and bedding for this type of hotel/motel. Room was very large and had a large bathroom with walk in shower, no tub. Small pizza place connected to property that has good food and craft beers. Highly recommend this property if you are staying in this area.
Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear BobR1742, Thank you for choosing the Best Western Premiere Peppertree Inn in Bend. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-639-5853. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Brian Molongoski General Manager Premier Peppertree Inn at Bend
The hotel is new and modern. All the amenities you need! Fitness room, indoor pool, wifi, free breakfast and on-site restaurant. Water and coffee in lobby. We requested a ground level room which was a blessing and a curse. It was close to everything but a little noisy. The location is minutes from everything and we were even able to walk to a few places too. We stayed for our planned 4 nights and added an extra because we didn't want to leave!
Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear k7333, Thank you for choosing the Best Western Premier Peppertree Inn in Bend. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-639-5853. Thank you for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend
We thoroughly enjoyed our stay here while discovering Bend! Rooms are spacious and exquisite. Decorated in clean industrial/modern era. High end bathroom fixtures with amazing walk-in shower makes you dream of living here for reals!
Brian M, Manager at Best Western Premier Peppertree Inn at Bend, responded to this review
Dear jnapartain, Thank you so much for taking the time to write this review. I'm happy to hear you liked the room and decor in our hotel! Hope to see you again soon. Thanks again for this review. We appreciate the kind words! Sincerely, Brian Molongoski General Manager Best Western Premier Peppertree Inn at Bend
Stayed 2 nights at this hotel - Bend is a pretty town with some good restaurants and a beautiful river. This hotel is very new, clean, good breakfast, and Carlos the current manager is very nice, kind and helpful.
This is a two part review, one as a consumer and one as a business. First as a consumer, the hotel was clean, rooms are very nice and probably a little better then most of the BW I stay in. Front staff was a little undertrained checking in 5 rooms. As a top rewards member, I was not offered the free gift or extra points. They had no clue why the small bar was not open. Overall I would give the facility a 3.5 stars and hopefully they will get more efficient. Second part is as a business. I was doing a motorcycle tour thru Oregon with 8 clients. When we started the trip,, I was concerned about the stay here. I had only one contact with the group sales person but did have a confirmation. After 350 miles on our motorcycles, we pulled in and went in to start the check-in process. My worst fear became true. I had no reservations for my group. My clients were tired and wanted to check in and we had to wait an additional 30 minutes to finally figure out what was going on and just do new reservations. We were not offered water, complimentary beer, nothing for our inconvenience. So the VP of group sales had quoted me one price and when we checked in, I actually got a lower price for the rooms. I blame this on one person, the VP of Operations my contact. We have 3 motorcycle tours planned for 2019 and I will not stay at any of the 4 properties that she is involved in. In all my stays at Bw's this by far is the worst customer service issue I have ever had. They lost all my business for 2019 and beyond. I will still use BW's for my tours but never this on again.
This hotel only opened this year. The lobby is gorgeous. They have a brew/coffee bar adjacent to the lobby. Our room was beautiful and even more important, comfortable. It was less than 5 minutes from the brewery/restaurant area of town.
The plus: it's new, so it looks good. The minuses: poorly trained staff repeatedly blame being new for numerous errors. The first was an extraordinarily long check-in process. The clerk couldn't figure out how to handle check-in for our three rooms. Eventually, the manager intervened and got it straightened out . . . or so we thought. We had family in two rooms and friends staying in a third. The friends were traveling with us from Japan. At check out I presented my credit card for the two family rooms. The clerk processed my payment. Then my friends presented their credit card for their room.She processed their payment. I watched the whole thing take place. It was VERY obviously two separate transactions with two cards. As soon as we left the hotel, we realized the child in our group had left his baby blanket. It's a sentimental item, so I called the hotel and the clerk told me the room had not been cleaned yet. I asked if they would check and he brushed me off and said they'd check when they cleaned and would mail it. Never heard back. Then I received my credit card statement and find that I was charged for all three rooms. So I called 1. to clear that up and 2. to ask about the blanket again. The fellow said no blanket was ever found. Hmmm. OK. And he couldn't do anything about the charges for three rooms because they had all been reserved BUT NOT PAID FOR in my name. He told me I would have to contact my friends in Japan to work it out. I said that's uncomfortable (it's culturally inappropriate) and unacceptable. He told me he would leave a note for his manager to contact me. No one ever has. So I'm sorry, but I won't be recommending this to friends in Oregon nor internationally. It's really terrible customer service.
I stayed here with family on our first trip to Bend. This hotel is BRAND NEW and it's by far the nicest Best Western I've ever stayed in. Actually, the nicest hotel in general that I've ever stayed in! The rooms are incredibly nice and clean (good job housekeeping!) I have no complaints whatsoever about the rooms. The staff have been nothing but nice and accommodating. There are Keurig coffee machines in the rooms, microwave, fridge. The basics which is all I ever need. The bathrooms are the nicest I've ever been in with spacious walk in showers and a large sink area plus shelves to keep your personal bathroom items. There's also a large work out room, pool, hot tub, and a room with a ping pong table among other things. I HIGHLY recommend staying here! Don't listen to negative reviewers, they're just too picky about where they stay and don't appreciate how great this hotel really is. Thank you to the wonderful staff for the amazing stay! I would definitely stay here again!
We have a brand new lodging option in the Bend/OSU area. It sits at the corner of Century and Mt. Washington Blvd. After my staying in a 4.5 star rated privately rented home (dog friendly), and Tetherow (full for this night), I should've stayed farther away or in the "slasher" motel near midtown. Why? for this same price you get: a room that vibrates noisy people/children across the hall, distressed wood like finishes on the room services, abbreviated television services (local channels) and limited services to food and drink. My room was $300+ for a night. (with a club membership!) When I inquired about my concerns the morning managers response was " we've only been open a month. We cannot make everything right with our quick turnover and Oregon law". Excuse me? give me extra points to come back again? I think NOT! It's not all bad. the room was clean & new with white linens and bedspread. As a blond, I do not know how the dark rogue hair was in my soap trip. It seems they are "going green" as the garbage cans did not have plastic liners. I can only hope those are sanitized between stays. I'll give the room a "pass" based on the total feel of a room. What was lacking were ear plugs. The rooms have PAPERTHIN sound dampening. Again I will go to my title of this review. Truly "Best Worsten", should get a clue. Don't expect future the OSU campus to take up your slack. Give your guinea pig customers a break let me know how to follow up. a VERY disappointed traveler.
This place is beautiful. The staff are kind and professional. We called around 10:30 at night leaving a place we had booked due to it being not acceptable and the BW staff had a room available for us that night. The facility is top notch. The breakfast was great.
This is a newly opened hotel, only 2.5-week old as of writing. I paid $20 dollars less in the room because I am a member of Best Western Rewards club. The parking area is adequate. The check-in was not that fast because someone is being trained, otherwise it was good. The design of the building has a modern taste, and I love their hallway carpet. I requested for a room in the ground floor when I booked it online and I am glad they gave it. Going to my room, I saw the Fitness room which is available 24 hours and the Pool and Spa room which is I think open from 10am to 10pm. The room is huge! The bathroom as well! I have been to many Best Western hotels in the country but this one is exceptional! It can be compared to The Peppermill Hotel in Reno and The Wynn Hotel in Las Vegas. Seriously! The room has krueg coffee, microwave and a bigger than usual fridge. The TV is nice too. I am sharing photos, you may want to check it out. When you are in Bend, Oregon, stay in Best Western Premiere. You will surely love this place.
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