Best Western Hotel Bandera Suites & Saloon, Bandera

At exactly 11 am Sunday morning, the official hotel checkout time, and not one minute after 11 am, a female from the front desk calls to say it is time to leave the room. OMG. I was in disbelief that a hotel could make such an inhospitable call. I went to the desk at 11:02 and asked if it was Best Western policy to make such a call. This same female proudly said yes, they consider it a “courtesy” to essentially remind guests it is time to get out of the hotel. Unpolished/poorly trained employees is probably the better excuse for such a ridiculous call. (She claimed not to know I was already given an extended checkout time of 11:30. But,even if she did not know, to call guests at the exact minute of checkout time is unbelievable.). She further claimed the hotel was sold out for that day and they needed to immediately clean all the rooms, but I checked the website and rooms in all categories were still available. Bandera, Texas is not New York or Paris, but there is only one correct way to treat guests. This employee was friendly, just poorly trained. That is not her fault.

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for staying with us. We are extremely sorry for not living up to your expectations. We regret the inconvenience caused, and that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We also sincerely apologize for the issues you had with the courtesy call. We work hard to create a comfortable and friendly atmosphere and we again apologize that we are a new hotel with new staff. Our goal is to provide outstanding service to every guest, so we regret we fell short in your case. Rest assured, your comments have been shared with the front desk team to ensure a better experience going forward and use your feedback as a learning curve. Please visit us again so we can provide you with the hospitality you should always expect from us.

We stayed at Best Western Bandera Suites & Saloon for several nights while we were visiting Bandera. It is a wonderful little town and the hotel did not disappoint! The hotel was immaculate and the staff were all so friendly! We will definitely be staying again when we return to Bandera!

The facility was new and very clean, and the staff was extremely friendly. Due to COVID the breakfasts were grab and go, but they were excellent - biscuits and gravy, eggs and bacon, and bacon egg and cheese sandwiches were some of the daily offerings. The lady who prepared the breakfasts was great. This is the nest hotel/motel option in the area.

our room was above a bar all night long no rest ,, we was there 4 days no sleep what a dang nightmare,,when check in we was not told about the bar ... i booked two months in advance i would think i would have a great room ... i tried to move but hotel booked soild all week ...

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for leaving a review. We are sorry for the unpleasant experience you had with the loud noise that you endured during your four night stay with us. Rest assured, your feedback has been shared with the appropriate individuals to ensure corrective action is taken.

Loved the Best Western in Bandera, Texas. The room was modern with hard surfaces that helped assure me it was clean. Staff were friendly and accommodating. The grab and go breakfast was delicious, more than ample and nutritious. Great location in town within walking distance of all the interesting sights. Would definitely recommend it. As some others have said, it was odd that the shower splashed out into the bathroom, but I figured that was a BW problem, not mine. If I could make one recommendation, it would be to switch out pillows. The large king size pillows were bulky and a bit hard. I prefer the smaller, multiple pillows provided by other chains. Overall, very satisfied with this place.

1st time back in Bandera in 10yrs. Thought the hotel was just the refurbished hotel above the Purple Cow saloon, but the entire building was torn down and this new hotel built. They did a very good job trying to maintain the western feel in the lobby. A great little bar in the lobby. The rooms are large and very comfortable. That was the best hotel bed I have been in in a very long time. Had a balcony room and it was neat to sit up there at night watching the traffic flow by. The bathroom an interesting set up walk through it to get to the room , but it was nice. Staff were so very friendly. A bit pricy but bandera is becoming very touristy so costs are rising. Would stay agai. Great walking distance to great restaurants and bars. And there is a bar/ dancehall in the same building. Where the purple cow used to be for those familiar with bandera of the past

Great stay friendly service , stay was great clean place with nice balcony view. We will be staying more often. We usually stay at bed at breakfast or houses but decided to try this Hotel this time . Will be back for sure!

This hotel was awesome. Our room was clean and comfortable. The location of the hotel was convenient as well within walking distance to shops and dining. Madison was very helpful and friendly. We would definitely stay her again!

Room was clean, the staff was very friendly. My grandson really liked all the cowboy decor. We ordered the hot breakfast and it was both ready ontime and delicious. Our room was on the parking lot side and it was nice and quite. We would stay here again.

We stayed in this hotel for one night. The hotel and the rooms are very clean. I would hope so for a new hotel. Balcony was a nice touch. The staff at the hotel were nice and helpful. I can say that I did not care for the way the bathroom is set up. When you walk into your room the bathroom is to your right with no door. The door is a sliding door that separates where you walk in and the bedroom. The hotel was a little pricey but it was comfortable.