Best Western Hotel Bandera Suites & Saloon, Bandera

Best handicap room we have stayed on. Someone knew how to layout a handicap room. Breakfast was very good each morning. Staff was very helpful. Might be better to advertising parking and loading is on back side of hotel instead of front

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for staying with us and for completing the Guest Satisfaction Survey. We appreciate your feedback, and we are very sorry you were unhappy with our parking lot. We will be sure to share your survey with our team as we are committed to providing the best experience for our guests. We strive to deliver a clean, comfortable stay combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was our pleasure serving you, and we hope you will consider staying with us again in the future.

Would never stay here again no privacy you walk from hallway right into your bathroom no door on the bathroom just one big room and I was in shower when my husband let our guest in the room not knowing I was in the shower. And also, very noisy from the two bars on each corner

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for staying with us and for leaving us a review. Your satisfaction is our highest priority. We apologize for your dissatisfaction of the design of the room's layout. Your concerns have been shared with our team as we are committed to providing the best experience for our guests. Thank you once more, and we hope to serve you again whenever your travels bring you back to the area so we can regain your confidence.

Awesome all around. Staff was exceptional in all aspects. I left my jewelry in safe realized day after I checked out.. Called hotel talked to Madison. She called me back within a 1/2 hour to inform me she found it. She offered to mail to me. I told her I would pick up. You can't imagine how the professional manner of all the staff is.. GREAT HOTEL & GREAT LITTLE TOWN!!

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for making the Best Western in Bandera, Texas your home away from home. We are delighted to know how happy you were with the great service provided by our team. We are pleased that you loved our fantastic location, and that our devoted associates took excellent care of you. Thank you again and we look forward to welcoming you back soon.

This was a really pleasant surprise in Bandera! The hotel is new, and rooms are spacious and nicely decorated (with front balconies). As some have said, it's unusual to have the entry doors open into the bathroom (a quirky design decision for sure), but the rooms are very nice. The take-away breakfast was a really nice surprise - freshly made large breakfast sandwiches and burritos and fresh fruit and yogurt. Staff couldn't have been more friendly and accommodating. Apparently the end rooms can get noisy on the weekend due to the bar below (after all, it is called “Suites and Saloon”) but our two-weeknight stay was quiet and great. Highly recommended!

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank for your review about your recent stay here at the Best Western Bandera Suites & Saloon in the beautiful "Cowboy Capital of the World." We are very happy to hear that you found our rooms to be nice and that you enjoyed our hot breakfast. We are excited to also hear that you found our staff to be more than friendly and accommodating and appreciate your review that we will share with our team member to give them a shout-out and to keep up the hard work. Our goal is to try to create an amazing experience for all of our guest and we are ecstatic that you were able to experience an amazing stay with us. We hope your travels bring you back to this are, so that we have another opportunity to provide you with another great stay.

Took a trip to this area to see the changing colors on the trees at Lost Maples. Stayed at the Best Western in Bandera. Awesome motel in a great area. Nice clean hotel with great balconies. The staff were all very friendly and helpful. If you are in the area I highly recommend this hotel.

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
We are happy to hear that you made a trip to see the changing of the colors on the trees at the Lost Maples, that is one of our favorite things about this area. We are thankful that we had the opportunity to be apart of your experience of your road trip out here. We are thrilled to hear that you find our hotel clean and that our staff are very friendly and that you highly recommend us. We hope that you tell all your family and friends and we hope that we will get to see you again when the leaves go to change.

Beware the front door literally opens into the bathroom. There is no door to close the bathroom off except the slide barn door separating the bathroom/entrance door from sleeping Area!! Also be aware an $80 jump in price from Thursday to Friday

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for being our guest and leaving us a review. We are sorry about the dissatisfaction of the design of the room and the bathroom, we hope that this did not cause any inconvenience or discomfort. We are bring your review with upper management to work on a resolution. Thank you again for the review and we hope that you can over look the bathroom design and give us another opportunity.

This place has a room 219 right about a bar , live band was playing keep me up till the bar closed , next day no manager on site to help me , was told to call the next day at 8 am. I made two calls back to this location - still not able to talk to manager on duty. paid over 200.00 and did not get any sleep .will most likely tell al friend dont stay at a Best Wester they seem not to care for customers at all

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for leaving us a second review and for taking my call yesterday afternoon. Again I am sorry for the challenges of noise complaints and for us not getting back to you earlier that morning yesterday. I am happy that I was able to reach you yesterday afternoon to have the opportunity to speak with you. Again I do hope that we have reached your satisfaction and hope that you give us a second chance in the near future if your travels bring you back this direction. Once again thank you for being our guest, we do value all of our guest and their experiences even the less than favorable ones.

The Manager of this Hotel accepts the practice of placing customers in rooms near the bar (without) telling them there will be loud music until 2am on days the bar is open. It's impossible to sleep those nights. I called the front desk at 10:30 pm and ask how long the loud music would last? The lady said 2 pm per City Ordinance, and offered us some sleep pills and a eye mask !! Seriously ! It's clear they do not care about their customers, just their money. Pass this place by, stay somewhere else. The other 1 star reviews back this up.

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for leaving us a review. We are sorry to hear that your stay with us was not a pleasurable stay. We apologize about the local noise that interferes with a restless night stay with us. We do offer sleep aid kits to all guest and they do not contain sleeping pills but contain ear plugs, eye masks, and a candy. We are moving this challenge up to upper management to see if we can come up with a resolution. We do value all of our guest and we hope that you will give us another opportunity in the future to make this up to you.

When you talk about Texas Hospitality, this is the Ultimate Experience. Beautiful appointed hotel with a tasteful Texas Cowboy Flair and sparkling clean - especially important during these COVID days! Smiles abounded and all positive. When asked if I would recommend this hotel to others, my answer is: Already HAVE to many!!!! It was great and we look forward to a return visit soon!!!!

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for the amazing review we are ecstatic to hear that you had an Ultimate Experience at our beautiful hotel and in our unique town of Bandera, TX "The Cowboy Capital of the World". We hope that you tell all of your family and friends and we hope that your travels bring you back to have another amazing experience with us.

The hotel does not disclose the noise issue with the balcony rooms. The vehicle noise is so bad you can not set outside and enjoy because of the vehicle noise. There's also a night club on the ground floor that plays music very loud to around 2 a.m.

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for staying with us and for completing the review. We are sorry for the unpleasant experience you had with the local vehicle noise and the local bars near the hotel. Appropriate actions will be taken to try and inform and prevent challenges like this in the future. Thank you for the review to help us workout the challenges at hand and we hope that you return to give us the opportunity to make it up to you.

Everyone we interactedwith was awesome. Very professional and caring. They went out of their way to make our stay very enjoyable. We were moving and waiting our wood floors to be refinished and ended up staying for a full week. Wveryone made us feel right at home!

There is a bar and dance saloon on the premises. If you want to party that's fine but if you want to sleep forget about it. It kept me awake from 12:00am until 1:30am. Front desk was no help and said they are aware of the problem but can't do anything.

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Dear Mrs. Frazee, We are very sorry you were unable to sleep well during your stay with us due to the noise, we apologize for the disappointment and discomfort that it caused you. We are working with the appropriated individuals to tighten procedures to make sure that we deliver a superb stay every time. We hope you consider us again the next time your travels bring you to our area.

At exactly 11 am Sunday morning, the official hotel checkout time, and not one minute after 11 am, a female from the front desk calls to say it is time to leave the room. OMG. I was in disbelief that a hotel could make such an inhospitable call. I went to the desk at 11:02 and asked if it was Best Western policy to make such a call. This same female proudly said yes, they consider it a “courtesy” to essentially remind guests it is time to get out of the hotel. Unpolished/poorly trained employees is probably the better excuse for such a ridiculous call. (She claimed not to know I was already given an extended checkout time of 11:30. But,even if she did not know, to call guests at the exact minute of checkout time is unbelievable.). She further claimed the hotel was sold out for that day and they needed to immediately clean all the rooms, but I checked the website and rooms in all categories were still available. Bandera, Texas is not New York or Paris, but there is only one correct way to treat guests. This employee was friendly, just poorly trained. That is not her fault.

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for staying with us. We are extremely sorry for not living up to your expectations. We regret the inconvenience caused, and that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We also sincerely apologize for the issues you had with the courtesy call. We work hard to create a comfortable and friendly atmosphere and we again apologize that we are a new hotel with new staff. Our goal is to provide outstanding service to every guest, so we regret we fell short in your case. Rest assured, your comments have been shared with the front desk team to ensure a better experience going forward and use your feedback as a learning curve. Please visit us again so we can provide you with the hospitality you should always expect from us.

We stayed at Best Western Bandera Suites & Saloon for several nights while we were visiting Bandera. It is a wonderful little town and the hotel did not disappoint! The hotel was immaculate and the staff were all so friendly! We will definitely be staying again when we return to Bandera!

The facility was new and very clean, and the staff was extremely friendly. Due to COVID the breakfasts were grab and go, but they were excellent - biscuits and gravy, eggs and bacon, and bacon egg and cheese sandwiches were some of the daily offerings. The lady who prepared the breakfasts was great. This is the nest hotel/motel option in the area.

our room was above a bar all night long no rest ,, we was there 4 days no sleep what a dang nightmare,,when check in we was not told about the bar ... i booked two months in advance i would think i would have a great room ... i tried to move but hotel booked soild all week ...

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
Thank you for leaving a review. We are sorry for the unpleasant experience you had with the loud noise that you endured during your four night stay with us. Rest assured, your feedback has been shared with the appropriate individuals to ensure corrective action is taken.

Loved the Best Western in Bandera, Texas. The room was modern with hard surfaces that helped assure me it was clean. Staff were friendly and accommodating. The grab and go breakfast was delicious, more than ample and nutritious. Great location in town within walking distance of all the interesting sights. Would definitely recommend it. As some others have said, it was odd that the shower splashed out into the bathroom, but I figured that was a BW problem, not mine. If I could make one recommendation, it would be to switch out pillows. The large king size pillows were bulky and a bit hard. I prefer the smaller, multiple pillows provided by other chains. Overall, very satisfied with this place.

1st time back in Bandera in 10yrs. Thought the hotel was just the refurbished hotel above the Purple Cow saloon, but the entire building was torn down and this new hotel built. They did a very good job trying to maintain the western feel in the lobby. A great little bar in the lobby. The rooms are large and very comfortable. That was the best hotel bed I have been in in a very long time. Had a balcony room and it was neat to sit up there at night watching the traffic flow by. The bathroom an interesting set up walk through it to get to the room , but it was nice. Staff were so very friendly. A bit pricy but bandera is becoming very touristy so costs are rising. Would stay agai. Great walking distance to great restaurants and bars. And there is a bar/ dancehall in the same building. Where the purple cow used to be for those familiar with bandera of the past

Great stay friendly service , stay was great clean place with nice balcony view. We will be staying more often. We usually stay at bed at breakfast or houses but decided to try this Hotel this time . Will be back for sure!

This hotel was awesome. Our room was clean and comfortable. The location of the hotel was convenient as well within walking distance to shops and dining. Madison was very helpful and friendly. We would definitely stay her again!

Room was clean, the staff was very friendly. My grandson really liked all the cowboy decor. We ordered the hot breakfast and it was both ready ontime and delicious. Our room was on the parking lot side and it was nice and quite. We would stay here again.

We stayed in this hotel for one night. The hotel and the rooms are very clean. I would hope so for a new hotel. Balcony was a nice touch. The staff at the hotel were nice and helpful. I can say that I did not care for the way the bathroom is set up. When you walk into your room the bathroom is to your right with no door. The door is a sliding door that separates where you walk in and the bedroom. The hotel was a little pricey but it was comfortable.

Well I have to admit I didn't stay here. But listen to our story. We reserved 4 rooms. Arrived by 6 pm and they had given away ALL of our rooms. All of them. So they refund our money (how generous!). They best they could do is rebook is 20 miles away. After we drive 7 hours to get here. No compensation. No nothing. It's twice Never staying here again. Ever. Best western is off my list forever.

Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review
We are very sorry for the poor service you received and for the inconvenience. We genuinely care about our guest, so what you encountered is not a reflection of our usual service standards. Rest assured, your concerns have been shared with the appropriate individuals to ensure we are more diligent in serving our guests better moving forward. And to prevent from this from happening in the future.

There is no bathroom door for privacy. Bad design. Breakfast was brought in from outside vendor. Was told breakfast was made at hotel. No room service. Otherwise, hotel was new, clean, good location in town.

Big John and his crew graciously allowed my husband and I to use one of his blocked rooms: Hotel decor Cowboy Chic, clean and affordable. Lobby Saloon bar with different drink specials-the Morning Bloody Mary was delightful! Madison at the front desk and bar is warm and accommodating. Cori, the General Manager an active participant in the running of this place and made sure to engage with guests to make each feel special, More like a quaint BnB. We were in room 316 and was not bothered by local bar noises. Our king bed was comfortable and clean; A/C seems to not stay on at the lower settings when we were gone, which saves them money but took a while to get room back to the desired temp - “hot flash Queen” ; I missed daily maid service for trash empty, fresh towels and making of bed - so 2nd morning I took care of trash and dirty linens and found the cleaning crew for fresh linens.(remember to tip these hard working ppl). Breakfast bar was fresh fruit, yogurt, muffins. We will be staying here again in the future and these ladies have set the standard for other Best Western's!!

The cost of the rooms is way to high. We paid more than $185 for a one night stay. Although it is a new hotel, it sits dead center of a small town. There is several bars with loud music within a block or so.

Are you kidding me taxes for county state and city that was not for warned before I handed over my credit card super small pizza $12.00 how outrageous is that I pay $200.00 for less then 7 hours and not even a view of the city or a balcony that's bandera for you out to take from the poor to feed the rich lmfao never again

Although there are not many choices in Bandera, TX for hotels this place was one of the nicest rooms I have stayed in. Beautiful decor and a comfortable bed. I highly recommend the room despite a bit of ongoing construction and upgrades which did nothing to interfere with my stay.

Was charged for smoking OUTSIDE 250.00, UNBELIEVABLE. I ask about this charge and pretty much told, you smoke so we charged you, I smoked on the balcony, never in the room!! Really frustrating to say the least!! Making up lost income for taking years to open i am guessing !!