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Best Western Hotel Athens, Athens

4.0/5  - basé sur 451 notations.
170 N Milledge Avenue, 30601-3802, Athens, United States - Voir l'itinéraire

Nous savons que les voyageurs attendent de plus en plus d'équipements lorsqu’ils choisissent un hôtel. Nous sommes ravis d’annoncer que nous venons d’ouvrir notre toute nouvelle tour ! Elle offre 54 nouvelles chambres, une réception spacieuse, un centre de fitness, une salle de réunion, un grand espace petit déjeuner et un spa avec soins d’hydrothérapie. Pour séjourner dans la nouvelle tour, veillez à réserver une chambre avec une image de tour !Le Best Western Athens est idéalement situé près du superbe campus de l'université de Géorgie. Il est entouré de demeures restaurées datant de la période précédant la guerre de Sécession, transformées aujourd'hui en bureaux, magasins spécialisés et associations d'étudiants du campus. À quelques centaines de mètres seulement, vous trouverez le centre commercial du centre-ville d'Athens, une vie nocturne trépidante, des restaurants primés et des boutiques fabuleuses. Athens en Géorgie est une ville sans pareille ! Que vous voyagiez pour les affaires ou les loisirs, le Best Western Athens offre un environnement confortable, propre et amical répondant à tous vos besoins. Choisissez le Best Western Athens comme lieu de séjour pour assister à votre événement spécial à l'université de Géorgie. Les tarifs raisonnables de notre hôtel d'Athens, en Géorgie, sont un atout supplémentaire ! Nos chambres sont équipées de l'accès à Internet haut débit gratuit, avec et sans fil. Toutes les chambres disposent d'une télévision à écran plat 81 cm, de matelas à plateau-coussin Serta® Ultra-Comfort et d'un four à micro-ondes/réfrigérateur. Notre personnel est renommé pour son hospitalité et se dépasse chaque jour pour satisfaire chaque client. Notre célèbre hôtel d'Athens ne manquera pas de vous plaire. N'hésitez pas, réservez votre chambre au Best Western Athens dès aujourd'hui ! Passez un excellent séjour !

Best Western

Hotel Athens

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné

Avis de nos clients

En partenariat avec tripadvisor fr
GreenLeader Gold
 
Basé sur l'avis de 446 voyageurs
Note attribuée
Excellent
180
Très bon
118
Moyen
72
Médiocre
43
Horrible
34
CONSULTEZ LES AVIS POUR
En couple En couple
80
En famille En famille
142
Escapade entre amis Escapade entre amis
28
Professionnel Professionnel
124
Voyage solo Voyage solo
48
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Business trip stay"

5
19/09/2018

This hotel is conveniently located to the Classic Center. Although the Center is about two miles away, unless you are accustomed to hilly walking, driving is probably the best method. The hotel was easy to get into and out of.I had a double room with a beautiful window view. All rooms that I saw were inside of the hotel which is a plus for a single person traveling. The bathroom was an amazing size and there was plenty of room. The only downfall that I experienced was that the bathroom counter was a little longer than I am used to and I had to stand on my toes to brush my teeth...I know, it's weird. The water temperature and pressure were perfect. There was amazing lighting in the room and restroom as well.I was able to have breakfast the last morning I was there. I was definitely one of the better ones I have had before. Definitely NOT the donuts and coffee experience. There were eggs, bacon/sausage, pancakes, cereals, a variety of breads and juices. It was wonderful!

"Stopped for the night while traveling"

4
08/09/2018

Randomly found this motel late one night while traveling. The room was comfortable. Had breakfast with lots of options to eat. Bacon, eggs,biscuits and gravy, cereals, muffins etc. Bathroom was very small. Could hardly move around.

"Wonderful stay"

5
30/08/2018

Tripp was wonderful helped get my truck and trailer parked and out of the way.. the pancake machine was awesome Everyoneand everything was wonderful I was able to walk to downtown Athens also was able to do laundry and there is a great burger place across the street.

"Clean and pet friendly!"

4
27/08/2018

Best Western staff was friendly, welcoming and very helpful. Room was clean and pet friendly. Hotel is conveniently located near UGA law school. Breakfast is included and the hotel has small pool/spa with jets. The gym has a treadmill, elliptical, bike and a good amount of dumbbells. Perfect for for quick business trip with pets.

BWAthensGM, Manager at Best Western Athens, responded to this review
We are so delighted to hear that your stay was great and that you were able to bring your 4-legged friend along with you. We hope to see you the next time work brings you this way!

"Favorite place to stay in Athens"

5
26/08/2018

The tower rooms are spacious, quiet and we always look forward to coming back to the hotel after working all day. Staff is courteous and very friendly. Extremely clean, spacious rooms. . Convenient location.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thanks so much for the review, we appreciate your continued business.

"I slept like a baby in the new hotel expansion. Loved it!"

5
24/08/2018

I'm a returning guest who had a stay here last year. The expansion truly exceeded my expectations. The new rooms and renovation are excellent. Upscale accommodations at a very competitive price. Very friendly and helpful staff. Delicious deluxe hot breakfast. Make sure you bring your swimsuit to enjoy the new jet spa.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thank you so much for the great review, glad you got a good night of rest and enjoyed our upgraded accommodations and amenities. We look forward to seeing you next time!!

"Very nice"

5
21/08/2018

I do not understand the terrible ratings. Maybe they stayed in an old section of it.. We stayed in the part that opened 3/26/2018. The room was very nice. The manager (the owners son) was very nice. Spent at least 30 minuets talking with him. The only thing I saw that was terrible was all the tax's. $18.50 I would guess at the end of the year after all other tax's are added the government will get more than what their profit is.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thanks so much for the review, Rob! So glad that you and your son enjoyed your stay with us. Hope to see you next time another baseball function brings you back to town.

"New, Clean, and Excellent Service!!!"

5
20/08/2018

We found Tripp to be an excellent asset for Best Western at this location when we went to visit friends at UGA! He is kind, courteous,knowledgeable, professional, and helpful. The hotel is new and clean and close to the UGA Campus.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thanks so much for the wonderful review, glad to hear that Tripp was helpful during your stay! We look forward to seeing you next time.

"Great place to stay."

5
19/08/2018

Very clean room. Staff very friendly. Lobby area and breakfast are clean and nicely decorated. Breakfast was fresh with good choices. Beds were comfortable. No noise heard in hallways or room. Convenient to restaurants.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thank you for the review, glad to know that you enjoyed your stay with us. We look forward to seeing you the next time you are in Athens, GA.

"Won't stay anywhere else in Athens!"

5
17/08/2018

Staff is amazing...from front desk to lady who prepares breakfast....personable,friendly. Room was cozy, comfy and quiet! We've stayed numerous times and will be back time and time again. Right across from the legendary varsity.

BWAthensGM, Manager at Best Western Athens, responded to this review
So glad that you enjoyed you stay with us and that you enjoyed the room and breakfast. We look forward to seeing you the next time you are in town.

"Great Experience"

5
16/08/2018

The overall experience was wonderful and peaceful. Great renovations and additions to the Best Western in Athens, GA. The attention to detail and customer service and the breakfast was simply amazing.

"Brand new tower hotel."

5
15/08/2018

Stayed here night of August 7, 2018. Upgraded to brand new tower room for same price. It was a really nice modern and clean room. Walked to downtown Athens, GA with my husband for dinner. Encountered a few hills while walking but it was good exercise. A full complimentary breakfast was offered in the morning. Got a real deal here. I highly recommend this hotel.

"Best Best Western"

5
14/08/2018

The hotel room was bright and clean. The temperature of the room was nice and cool. The bed was very comfortable. The shower worked well. Parking was easy. The staff were friendly. The room is a great value and the hotel is in a convenient spot to downtown Athens.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thanks so much for the review of your recent stay with us, we are happy to hear that you enjoyed your time here. We hope to see you the next time you are in town!

"Great hotel"

5
11/08/2018

Staff was friendly and welcoming. Hotel was clean. Would definitely stay here again! Close to University of Georgia. My daughter would have like a bigger pool but other than that we were very satisfied with our stay. Breakfast was good too. Lots of choices.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thanks so much for the great review! We are happy that you enjoyed your stay, breakfast, and our proximity to all things in Athens!

"Great for UGA Visit"

5
09/08/2018

We just spent two nights at the new BW tower in Athens and it was way better than expected for the price: Fresh, clean room; modern, airy breakfast lounge with tasty food; friendly staff; very close to UGA campus. Will definitely stay there on future visits to Athens.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thanks so much for the review, Jack. So happy to hear that our accommodations exceeded your expectations. Hope to see you again soon.

"Really nice stay"

5
07/08/2018

Touring Athens, Georgia and cane upon this gem for us to stay in. We stayed in the newer rooms on fifth floor. I called and spoke to Tripp, he set us up with great room for those with a disability. First the lobby was super nice (see photos) it had a computer area for guests to use and coffee/tea to enjoy. We had a really great spacious room (4 of us) that was spotless. Had microwave and mini fridge too. Tv had great cable channels by the way. We all slept great. The bathroom was big and they accommodated us with more towels. After a great sleep we went downstairs to breakfast, bit were we surprised. Breakfast (forgot to photograph) area was immaculate, there was an employee there making sure everything was stocked and cleaned, she was super sweet too. They had a pancake machine (yum), eggs, bacon, sausage, sausage gravy, cereals, breads, muffins, good juice, coffee, pastries, etc. we are well. The entire building was well maintained. The indoor pool looked great too. I would definitely stay here again. I can't say much about outdoor building or other rooms but ours was five star. I'm uber picky so much so I always travel with Lysol wipes and pull beds to check them. Everything great here. Took photo of room, excuse our stuff in photo ??

"Extremely Aweson"

5
07/08/2018

My stay was extremely pleasant. I was in town on business and I was very relaxed and ready to get my business taken care of with ease. I had a very nice sleep and plan to visit again very soon. The staff was great this time around my room was great, and I will recommend the Best Western to all of my friends and family. Best Western (way t go!)

"Fantastic Hotel -- will stay again!"

5
06/08/2018

I stayed at the Best Western with my wife and one of her friends for a wedding we were attending in Athens. I highly recommend this property! We stayed in the newly constructed tower and were very pleased. The room was HUGE, the staff was friendly, the beds were comfortable and the maids adequately cleaned our room each day. The breakfast and coffee selections were fantastic as well. There was plenty of room for my wife and her friend to get ready each day. The room had a couch and a fridge for our convenience. The hotel is conveniently located near downtown and is a short walk or Uber ride. I will definitely be booking here again when visiting Athens for fun or for a football game. 5-stars!

"2 night stay"

5
04/08/2018

Easy to find location in Athens. Bed and pillows were excellent. Nice size flat screen TVs with lots of channel options. Hot breakfast served in the morning, great food options and service. Will definitely be back!

BWAthensGM, Manager at Best Western Athens, responded to this review
Jay, Thanks so much for the wonderful review! We are so delighted to hear that our accommodations and service were superb during your stay. We look forward to seeing you the next time you are in Athens!

"Nicest Athens hotel I've ever stayed at"

5
31/07/2018

We stayed at the Best Western Athens last weekend for a friend's wedding, and were blown away at our experience. Our room was in the newly constructed tower section of the hotel and the room was HUGE, with plenty of space for the 4 of us to comfortably get ready and relax. The room also had a refrigerator and microwave. The gas station right next door is an easy walk for snacks and drinks. Also the legendary Varsity restaurant is right across the street. Extremely friendly staff - I will definitely be looking to book at the Best Western Athens again for an upcoming football game.

BWAthensGM, Manager at Best Western Athens, responded to this review
Charles, Thank you so much for your kind review, we are happy that we were able to upgrade you and your friends to our Family Suite room so that you all could be comfortable. We look forward to seeing you soon for football season. Go Dawgs!

"Best Value in Athens"

5
31/07/2018

One of the top hotels in the area in terms of comfort, staff, location, and a free breakfast. I frequent Athens often for work and my usual Marriott hotel was sold out so I gave Best Western a chance and their hotel in Athens, GA is my new go-to hotel. Will recommend to all colleagues, friends and family.

BWAthensGM, Manager at Best Western Athens, responded to this review
Garrett, Thank you so much for giving BW Athens a chance, we are so happy that we were able to win you over with our facilities and staff! We look forward to seeing you again soon the next time you are in Athens.

"Bewt Western Rating"

5
30/07/2018

The hotel was great. The complimentary breakfast was fabulous. I really enjoyed the pancake machine and the yogurt machine. I also liked the spa pool. My overall experience was excellent. I would recommend this hotel to everyone.

BWAthensGM, Manager at Best Western Athens, responded to this review
Thank you so much for the wonderful review of your recent stay! We are so happy to hear that you enjoyed our amenities that we offer including our spa and free breakfast. We look forward to seeing you again next time you are in Athens, GA!

"Excellent Stay"

5
25/07/2018

We stayed here for 4 days and found the hotel to be very clean, great location and everyone from staff to general manager to be friendly and courteous. We have booked our son and girlfriend there for 2 weeks while they wait for their new apt! They were very generous in helping out with their pet fee for such a long stay. Yes, and pet friendly too!

"Wonderful new hotel & great staff!"

5
24/07/2018

Mallory in group sales is a lifesaver, she was able to accommodate our large group last minute and made booking all the rooms so easy! I cannot thank her enough for her kindness and wish that every hotel our team deals with had a sales manager like her. Tripp is also a great employee, he allowed our team to utilize the meeting room free of charge and even provided complimentary snacks and water before our team's matches. I will recommend this clean and comfortable hotel to any friends or family that will be traveling to Athens in the future! Great job Best Western Athens, keep up the great work!

"Best Value *For Now*"

5
20/07/2018

The price point was perfect. Best Western will grow to compete with home hosting sites if they continue to find this balance between clean, affordable, aesthetic, and positive. Most people choose home hosting sites nowadays because they do not care for the cost of hotels in the same range or even a few dollars below the same range of the price point. They find that the local experience offered by hosts coupled with how hard the host tries to get their business exceeds a broadly managed hotel chain. BW has re-branded it seems and as someone who promotes home hosting stays, I must be honest that the next time I am on a trip I will consider if the Best Western is a 'new' one and if the price point is below $100.00 before I book on a home hosting site; well done.

BWAthensGM, Manager at Best Western Athens, responded to this review
Jarrod, Thank you so much for the review of your recent stay with us! We love that you enjoyed our property and enjoyed the competitive rates that we offer. We look forward to seeing you the next time in Athens, let us know if you need any assistance booking future dates.

"Great stay! Very Clean!"

5
16/07/2018

Everyone was so nice, including Diane in the breakfast bar. Yummy hot breakfast. Loved the homemade pancake maker! Room was exceptional! Very comfortable and clean. Quick internet speed and nice business center. Close to everything...will be back for sure!

BWAthensGM, Manager at Best Western Athens, responded to this review
Thank you so much for your glowing review, we are so pleased to know that you found our rooms and amenities to be exceptional. We look forward to seeing you the next time you are in Athens, GA!

"Excellent Stay!"

5
13/07/2018

Really enjoyed my stay here. Staff was super nice and rooms are very clean! Breakfast is out of this world. You gotta try the pancake maker! Big thanks to Tripp Moore for his kindness! Very good location. Also loved the gym and spa!!

BWAthensGM, Manager at Best Western Athens, responded to this review
Wayne, Thank you so much for your glowing review and kind words of our manager, Tripp. We are so pleased that he was able to accommodate you and make you feel welcome. Please feel free to call direct to book any future dates with us!

"Overall a good stay but watch the humidity"

4
04/07/2018

The rooms are comfortable, the staff is nice and competent, and the hotel is conveniently located for University and downtown-related activities. The pancake-maker and the yogurt dispenser at breakfast were both fun to use! The drawback is that rooms that are not in the tower (or at least my room) are very humid during the warmer months.

"Perfect!!"

5
29/06/2018

Don't look any further.... this is the best hotel, I have stayed here twice and this hotel is exceptional!! Always clean and staff is always friendly, the night desk assistant, Emma was AMAZING!!! She was an angel! So helpful and friendly and quick!! I will always stay here when i need to!! The breakfast is GREAT!! Perfect place to stay!!!!

"New loyal customer"

5
25/06/2018

I have stayed at several hotels in athens but I had never had such a warm cheerful greeting like I did at the Best Western. Emma was able to get me checked in with no issues and was so chipper that it made the rest of my stay feel warm and welcome. Thank You for the great service!

TrippMoore170, Manager at Best Western Athens, responded to this review
David, Thank you so much for the glowing review, especially the nice comments about Emma. I will be sure to share them with her. We appreciate your business and love that we have converted you into a loyal customer in our new interior tower! Thank you for giving us this opportunity!

"Great Hotel!"

5
21/06/2018

Long gone are the days of the Best Western motel experience of the past. This ultra-modern redesign shakes off the roadside inn of yeasteryear and brings the hotel into competition with the better chains of today. The staff, especially Emma, were helpful with my late check in, were accommodating with my early checkout, and very helpful when it came to locating resources I needed during my visit. The room was large, clean, well furnished, and better than some 4 star hotels where I've stayed in the past. The self-serve breakfast included a hot breakfast of eggs, bacon or sausage, biscuits and gravy, and the pancake maker. The healthier items included yogurt, an assortment of fruits, and oatmeal. Of course, there was an assortment of juices, milk, water, and several coffee selections as well. The next time I return to Athens, I will definitely stay here again.

TrippMoore170, Manager at Best Western Athens, responded to this review
Ken, WOW!!! Thank you for the glowing review and the nice comments about Emma! We are so happy to hear that you enjoyed our brand new interior tower hotel! Best Western is striving to re-brand itself and we are so happy to hear that you enjoyed our new modern downtown hotel. We look forward to serving you again in the future and if you need anything in the meantime please feel free to reach out!

"Spacious updated hotel room"

5
21/06/2018

Great size room with 2 queen beds and a large bathroom big enough for my family of 4 during a weekend trip. Front desk staff was cordial and helpful. We ate breakfast one morning and it was great. My two teenage aged kids loved the indoor spa and sitting in the jets. When in the area again, Best Western will be our top choice.

TrippMoore170, Manager at Best Western Athens, responded to this review
Cheryl, Thank you so much for the nice comments and for being a long-time customer with us! We are so happy that you and your family enjoyed our Family Suite room during your weeknight visit with us! We look forward to seeing you in the future.

"Great Visit"

5
06/06/2018

Jared & the Mgr at the front desk were super nice and understanding when I showed up & was uneasy about having an exterior room. They were able to upgrade me & I'm so happy with my room. I would definitely stay here again!

"College town atmosphere..."

4
06/06/2018

Very clean room....good breakfast....Noisy at 2:30 am to 4am.....drunks and party kids came back from the bars....we would still stay again if we were in Athens! The only problem was the eating places were miles away and we were in Athens for the first time....

"Wonderful stay"

5
06/06/2018

The staff was so awesome when I was trying to find a room. Also, my room felt super comfortable + CLEAN. The area is walking distance from many great food spots in town. Will be going back and recommending to friends!

"Clean and good staff!"

4
01/06/2018

The breakfast was great. Our hotel room was very clean and there were a lot of towels which was very nice. The staff (especially Emma) were very helpful and responsive to our inquiries. Also right next to the Varsity. It's a brisk walk from downtown Athens but we liked that!

TrippMoore170, Manager at Best Western Athens, responded to this review
Jeff, We appreciate the review of our property and the kind remarks of our staff member, Emma! I will be sure to share that with her.

"Great Trip"

4
30/05/2018

Our trip was great! We had wonderful service with Emma and a comfortable, clean room. The breakfast options were good and the whole staff was very friendly. Everyone was very helpful and kind. I definitely recommend staying here.

TrippMoore170, Manager at Best Western Athens, responded to this review
Ashley, Thanks so much for your kind words. So glad that Emma was able to provide you with top-notch service! We look forward to seeing you the next time you are in Athens!

"Tec"

5
29/05/2018

In Athens this week staying at Athens latest addition to the Athens skyline,the new Best Western 7 story tower.the rooms are great, free breakfast,free WiFi,free parking,weight room. Spa pool and much more.great location easy in and out.Was greeted at front desk by Jared who was really polite and had all the answers to the guestions I had about the area and places to eat.A great place to stay

TrippMoore170, Manager at Best Western Athens, responded to this review
Dennis, Thank you so much for the glowing review and being a long time customer of the Best Western Athens! We are so happy that you enjoy our new facilities as much as we do! We look forward to seeing you again soon.

"Excellent new tower hotel near downtown"

5
29/05/2018

Though I've stayed at this location many times, the recent opening of their new 7 story tower really raised the bar for this hotel. Getting in and out of the hotel is easy and the parking is free and plentiful. A big bonus is the excellent customer service that the hotel offers. Long time employee, Jared, checked me in, and in his usual straight forward and professional manner, he welcomed me and took the time to point out all the new amenities that the hotel has to offer, including the indoor hydro-therapy spa. I was also very impressed with the much expanded breakfast offerings, and the excellent quality coffee.The new rooms are very well decorated and very comfortable. I highly recommend this hotel for anyone wanting to satay in the downtown Athens area. The downtown area is an easy ten minute walk.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you so much for your review on your stay with us, we appreciate your loyalty to our hotel throughout the years and are so glad that you enjoy our new rooms and amenities! We look forward to seeing you again soon!

"Great stay all around"

5
28/05/2018

Jared did great a job very friendly the place is beautiful and convenientKt located to the down town area the area surrounding the hotel is quaint just down the street from the Greek houses love Athens

TrippMoore170, Manager at Best Western Athens, responded to this review
Zachary, Thank you so much for your recent review on your stay, we appreciate the kind regards on our front desk staff- I will be sure to pass along the kind words to Jared!

"Great stay and nice staff"

5
25/05/2018

Stayed one-night while traveling on business. Very nice/clean room. Close to nightlife and restaurants. Emma, the front desk clerk was very helpful and pleasant. The breakfast was good, nice options..A definite thumbs up recommendation.

"Nice Place ??"

5
22/05/2018

The room was cleaned very well and smelled nice. I'm big on a clean bathroom and shower, which was clean as well. Could use more parking and entrance space but overall the stay was great. I recommend this place to anyone visiting the Athens area.

TrippMoore170, Manager at Best Western Athens, responded to this review
Brittany, Thank you so much on your review, we are so glad that you found our accommodations to meet your cleanliness standards. I will be sure to pass along your comments to the housekeeper that cleaned your room! We look forward to seeing you the next time you are in Athens.

"Great stay and location"

5
20/05/2018

Great stay in the hotel's new addition, rooms are spacious and beds are very comfortable! Free breakfast comes with the room and has many options including a pancake machine, self-serve yogurt, omelets, and bacon. I will definitely be returning to this hotel my next time in Athens.

TrippMoore170, Manager at Best Western Athens, responded to this review
Alyssa, Thank you so much for the glowing review, we are so glad that you enjoyed our breakfast options! We look forward to seeing you the next time you are in town.

"Good location, so-so room"

3
19/05/2018

Walking distance to downtown & UGA. All but 1 entrances/exits are blocked so it's claustrophobic and confining. Tiny room with tiny bathroom. Non smoking room with strong cigarette odor. Couldn't figure out how to turn on air- broken? Did without as not in room for very long. Would only recommend if you can get room for <$75.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you for the review of our property, I am sorry to hear that the room did not meet your standards. If you need anything in the future please do not hesitate to call us!

"Wonderful Hotel! Fantastic indoor pool/spa!"

5
07/05/2018

We had the most amazing view of Athens from our room. The room was impeccably decorated and so clean. The staff went over and above expectations making sure that we had everything we needed. The breakfast was a delightful surprise and greatly appreciated. My son loved the pancakes! I would highly recommend this Best Western and we will definitely be back.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you so much for the great review! We are glad that our accommodations and amenities were able to please you and your son. We look forward to seeing you again in the future! Please give us a call if you need anything, 706-546-7311.

"Wonderful Hotel"

1
30/04/2018

We were on the 7th floor and the view of UGA was amazing. The room was beautiful and so comfortable. The treat was the relaxing pool/spa that felt so good after a long day of walking around Athens. Would highly recommend!

"The bomb.com"

5
28/04/2018

I slept so good and the breakfast was delicious. I will return for another visit. Rather it's in state or out of town. Very nice room and privacy. I will be sure to spread the good news to my family and friends.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you for your feedback on your recent stay with us, we are so glad that you enjoyed the room and our full hot breakfast! We hope to see you again in the future!

"New Renovations"

5
18/04/2018

If you are visiting Athens GA for whatever reason and you do not stay here, you are doing something wrong! This is the nicest hotel in the area and with the new renovations it is by far the best one to stay at! This is a family owned and operated hotel, so they are sure to make you feel like home with each and every stay. The location is prime as well as the access point! Make sure to check out the pool and the new breakfast area :) Thank you for all of my stays that I have had and all the stays I will have in the future!

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you so much for your glowing review! We are so happy that you enjoyed our new addition and the new featured amenities that come with it. We look forward to seeing you the next time you visit Athens!!

"Management will kick you out of this Hotel if you tell them your not happy with something!"

1
14/04/2018

Management will kick you out of this Hotel if you tell them your not happy with something! A lady walked into my room with out knocking or announcing herself, claiming to be house keeping after house keeping had already left. Complained to management no cussing, no screaming, just telling you I'm not happy kinda tone. Next day I was told since I was so unhappy I needed to leave. Even though I had prepaid for another night. That's Right they kicked me out, because I complain about a violation of my privacy! I will stay here again and don't recommend it to anyone whom values their privacy or doesn't Mind sharing their opinion!

"overall-fine"

3
09/04/2018

The lobby is pleasant for gathering, but the surrounding area of the hotel appears quire running-down. The room is quite clean but window is a bit too small. It is not a good place to walk around. The staff are friend and very helpful.

"NEVER AGAIN"

1
09/04/2018

No matter what price you pay, your room should be CLEAN at any hotel. Checked in with my sister in law and immediately found gnats/fruit flies in abundance all over the sink and mirror in the bath area. Called the front desk and was told "yeah, we have a problem with that row of rooms, I'll be right down to give you keys to another room." SIL and I moved our bags to the next room only to find FILTH. Pure filth. The TV remote, even though being placed on a cardboard stating it was "cleaned for you" was FILTHY. It looked like someone had been eating Cheetos and watching TV! Towels were THROWN on the over-head rack in the bathroom and on the hand-towel rack. We couldn't decide if they'd been used or lazily placed so that they looked used! But the clincher was all the stains on the white bed spread. If it had been washed, something horrible happened on it before that, but we chose to believe it hadn't even been washed. It seems crazy that we would move one more time, but we did! It was LATE and we were TIRED! This (new) rep came down with the next set of keys, agreed with us, checked out another room and AGAIN, we moved our bags and settled into the new room. It APPEARED clean, but after seeing what COULD be, we had little faith in housekeeping that it actually was. I did the best I could with some Lysol wipes to EVERYTHING and we got a few hours sleep. We couldn't turn the heat on although it was chilly because the burning smell was horrible and frightening. In the morning we were late (11:05am), not because we enjoyed our stay but because we were so tired we couldn't move quickly enough to get out of there! DON'T do it...don't stay unless they have a room in the NEW building available and you pay $50. Saving the money isn't worth your sanity! I'm sure people stay here once and because of it's location, they just have enough first timers to keep their business going. There is no reason a sane person would return to these tired, filthy and smelly rooms. Just an FYI, I travel frequently and DO NOT NEED LUXURY, just clean.

"Tired and filthy"

1
26/03/2018

The new tower is opening 3/26/2018. We visited 3/23-3/25 to visit UGA for sorority weekend. I should have known when there were empty rooms here. The room smelled, linens dirty. Unfortunately we booked through Priceline so no refund. Thankfully we were able to get in Hyatt place for 3/24. $40.00 more for the night. Immaculate, breakfast great. Not sure the new tower will change the don't give a darn attitude.

"Bad Bathroom"

3
26/03/2018

The tub wouldn't drain and shower curtain didn't work properly. I paid $400 for two nights at a Best Western. I'm far from cheap and was disappointed in the room. I had come to terms with the price and the bathroom is what made the entire stay horrible

"Very friendly staff."

5
13/01/2018

Room was clean, bed was comfortable, plenty of hot water. Very, very quiet in the room even though they have construction going on. Breakfast was great, coffee was good. I stayed the 9th and 10th of January 2018 for the GPCA winter conference at the UGA. If I stay in Athens again, this hotel will be my first choice. Excellent value for the price I paid. Keep up the good work. All of the employees were friendly and courteous, especially the front desk personnel when checking in and out. Highly recommend.

"Clean and Quaint"

4
04/01/2018

Very clean and quiet. Quick check-in with comfortable beds, and quaint location. Would happily stay again. They are currently under renovation and will be in a new building very soon. I look forward to my next stay

"Great customer service"

5
27/12/2017

Great customer service. Hotel is currently under renovation. Great, family owned Best Western... Have used this location for years. Very comfortable bed and fast internet. Hotel front desk staff are friendly and polite.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you so much for your glowing review, 429patties. We love to hear that our staff is going above and beyond in terms of our customer service. We appreciate your business and look forward to seeing you again soon!

"Be careful"

3
06/12/2017

Staff not very helpful. Facilties not as per the cost. I felt cheated by the hotel in terms of quality of room and wi-fi facilities. What is advertised, is not in reality. Rooms very narrow. One should think twice to stay here.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you for your criticism, gpojha. I'm sorry to hear you had a sub-par experience at our property. No doubt a lot of the issues you experienced were brought on by our ongoing construction. You probably noticed that our construction is only a few weeks away from being over - we hope you'll give us another shot when our renovation project is complete! Feel free to give us a call next time you're in the area.

"No wake up call"

2
03/12/2017

I requested a wake up call before got ng to sleep. I didn't get it and was 20 minutes late with no shower etc. this caused me major problems. Bed was comfortable. Room was ok. It was clean. There was a coffee maker but I didn't get coffee due to oversleeping.

TrippMoore170, Manager at Best Western Athens, responded to this review
Hi Paul, I want to apologize for our failure to set your wake-up call. I realize this caused you a great inconvenience. One of our goals is to make the life of our guests easier through our hospitality - an area we have fallen short on with you. I have retrained the clerk on duty that night on setting wake up calls so that it won't happen again. I hope you'll give us another shot next time you're in the area. Mention this reply and we can set you up with a deep discount!

"Great personnel!"

5
23/11/2017

Our family stayed here while in town for a UGA football game. The desk clerk was polite & helpful! Our room was clean. After the 1st person in our party got a shower, water was standing in the tub, so we called the front desk. The employee promptly came with a snake to try & unclog the drain; he was friendly & polite. Our 2nd person took their shower, & water was standing again. We called the front desk, & the same man came to try & unclog it again. Once again, he was very polite & understanding. The employee couldn't unclog the drain, so he moved us to a nearby room. All the while, he was courteous & understanding. We greatly appreciated this! They also had a complimentary breakfast that had a good selection!

TrippMoore170, Manager at Best Western Athens, responded to this review
Thanks for your glowing review, sh84z28! I'm happy to learn that we were able to accommodate you while you were in town to watch the dawgs play. As you can see, our clerks are trained in creative problem solving. This goes a long way in making sure each of our guests are taken care of, even when the unexpected happens! We hope to see you next season! Go dawgs!

"Very friendly staff"

5
19/11/2017

We really liked the service at this establishment and the free breakfast was very delicious! It was a hidden gem in the city of Athens, GA, where hotels seem to be a bit pricey. The staff was wonderful and very friendly. We were visiting the UGA vet school and they (the staff) were wonderful with directions and helpful recommendations for restaurants. Also the room's location was off the main street and quiet.

TrippMoore170, Manager at Best Western Athens, responded to this review
I appreciate your review, karenbH636VX! Our long-term construction project has turned some people away from staying with us. That being said, we're glad you chose to stay with us! We train our staff to value service and hospitality over everything - and it shows! Give us a call next time you're in the area!

"Classic example of southern hospitality"

5
05/11/2017

I took a chance on walking in and hoping for a room on a UGA game weekend after having an unfortunate incident at another hotel. I am so glad I did! Tripp was the friendly face I needed at that moment. The BW only had a room available for Saturday, but Tripp took the time to call another hotel to see if they had any rooms for one or both nights. Who does that? I was so happy that he took the time out of his hectic day to help me. I ended up splitting my weekend between the one hotel he recommended on Friday night, and returning to the BW that Saturday. This is a great hotel for game day. Clean room, friendly staff, and plenty of parking (even with the current construction everyone is complaining about). And, it is close enough to the stadium that you can walk to and from the game.

TrippMoore170, Manager at Best Western Athens, responded to this review
Dawn, Thank you so much for your glowing review! I was so happy to help you find accommodations for a last minute football room and am so glad we were able to help you out with a room for Saturday night due to a last minute cancellation! We hope to see you the next time you are in town for a Georgia Football Game!

"Poor timing"

4
02/11/2017

Unfair to rate motel while in the middle of construction. Staff and cleanliness/comfort of room--though obvious old motel--indicate it has been, and will be an excellent place to stay when all work is done. At present, it is awkward to get to rooms, and to lobby for breakfast, but that is, I believe, temporary.

TrippMoore170, Manager at Best Western Athens, responded to this review
Jsenatro, I am apologize for you not knowing that our property is currently under construction of a 7 story interior tower. A lot of times when you do not book direct with the hotel it is hard to truly know what you are booking, as it is listed on our Best Western Website that we are currently under construction. After the new tower is complete we will be able to offer an extensive lobby area, breakfast area that will seat 100+ people, indoor hydrotherapy spa, fitness center, meeting space, business center, as well as additional guest rooms. We know that we are in an "awkward" phase but know that upon completion of this new tower that we will be able to better serve our clients. We hope that you will consider staying with us again, upon completion of our new addition!

"Last Minute Overnight Stay"

5
31/10/2017

This was a last minute overnight stay. The breakfast was one of the best I have had at a hotel. The staff was very polite and willing to make sure you enjoyed your stay. I would recommend as a nice hotel in Athens.

TrippMoore170, Manager at Best Western Athens, responded to this review
thomasbG6930MY, We appreciate your review of your recent stay with us! We are pleased to know that you among many of our guests enjoy our free hot breakfast, we like to ensure that we have something for everyone to enjoy. We look forward to seeing you again the next time you are in Athens!

"Nice Place to Stay in Athens"

5
29/10/2017

Very nice place, close to amenities, good parking and safe place. Rooms are nice and the hotel is getting bigger so I won't worry about not being able to get a room there. This will be my pick the next time I am in Athens

TrippMoore170, Manager at Best Western Athens, responded to this review
V5194RStomh, Thank you for your review of your recent stay at BW Athens! We look forward to hosting you the next time you are in Athens.

"Could have been better"

3
24/10/2017

Under Construction, need to extend more when being inconvenience, refrigerator very noisy, bugs in room. Getting to room could be dangereous, there is a step down that could cause one to trip. Refrigerator very noisy. The room had bugs, i think they are called june bugs or stink bugs

"Adequate, but could be better"

2
18/10/2017

This room was adequate, but the noisy refrigerator,difficult access to this amenity. Bugs in my room, would not look at this hotel as a first choice if i book again, I was not happy here. Under construction.

TrippMoore170, Manager at Best Western Athens, responded to this review
bradleyk196, I apologize that the BW Athens was unable to meet your expectations during your recent stay. Our construction is slated to be open later this Fall and I hope that upon completion you will give us another chance to provide you with a superior experience. BW Athens Management

"Outstanding location great family atmosphere"

5
13/10/2017

What a great location and they made you feel just like part of the family. I am already booking my next visit One of the best values I have found. I can't wait till they get their new edition finished it's going to be great. DLS

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you for your review of your recent stay with us! We enjoyed having you with us and I am so happy to hear that my staff was able to accommodate you and make you feel like welcome. We look forward to seeing you again soon! Mallory BW Athens

"Staff can make a hotel seem like home"

5
10/10/2017

When traveling you really want to find a place that feels like home. This hotel was really nice. The staff is exceptionable. Can't wait to come back when the renovations are completed to stay in the newly built building.

TrippMoore170, Manager at Best Western Athens, responded to this review
woottonc, Thank you so much for your recent review of our property. We love to hear that our staff is doing an exceptional job. We look forward to seeing you again soon! BW Athens

"Good stay even during renovations"

4
25/09/2017

Great location, clean rooms and they have been newly renovated. Also the hotel is under construction but they have done a great job of working around it. The mattress was not very comfortable but is new. The outlets in the room had faulty electrical outlets

TrippMoore170, Manager at Best Western Athens, responded to this review
Dear Tdegross, Thank you for your feedback of your recent stay with us! Thank you for recognizing our efforts in this time of improvement and progress that is taking place at our property. We are so excited that your new 7 story addition is slated to open in the coming months! This new addition will feature 54 additional rooms, indoor hydrotherapy spa, fitness center, extended breakfast area, and a spacious lobby. We hope that next time you are in Athens, GA you choose BW Athens again! We appreciate your loyalty to the BW brand! Sincerely, Mallory Moore BW Athens

"Dawgs Win, Best Western Athens Loses"

2
23/09/2017

Unfortunately, we have had issues with our stay this weekend at Best Western Athens. We were assigned room 221. It is part of the motor lodge that is the current BWA. They are developing a tower with an additional 30 - 50 rooms slated to open early next year. Well the old place's A/C was off upon entering 221. There was no on/off switch and the unit looked warn out. I called the desk and they attempted to talk me through but it was obvious that 221's unit was not standard. The staff said they would come right over. Well we left for Friday night dinner. Upon our return, the A/C was still not running and the room was sweltering following a 95 degree day. Needed to call the front desk again. This time a person came right over and needed to crawl on the floor and reach his arm under the unit and re-trip the fuse. It has worked since. Tonight, the room was shorted towels and the staff disposed of the shampoo and conditioner and soaps without replacing them. Right now my wife is walking around the corner to get towels, soap and shampoo. But, we do have toilet paper! The room is actually not bad and the design is fine. If it weren't for the blunders, I would be assigning 4 Circles. Because I have had to be housekeeper and maintenance attendant on this trip the hotel is demoted to 2 Circles and I even contemplated a 1 Circle review. By the way, Game Day rates are over $400/night for a motel of probably $70 value ordinarily.

TrippMoore170, Manager at Best Western Athens, responded to this review
Robert, First and foremost, I would like to apologize for the issues you encountered during your stay with BW Athens this weekend- I wish I had a chance to do it in person before you departed this morning. I can assure you that I have spoken with any and all staff that you encountered this weekend, and have addressed the housekeeping issues with my Executive Housekeeper. The A/C has a reset button on the bottom of the unit, this is the norm in all PTAC air unit devices, which is why you saw my staff get onto the floor to reset the unit-- unfortunately we are unaware of what caused the unit to trip but I am glad that once this was reset that the A/C worked well for you during the hot Fall weekend in Georgia. We are very excited to be opening our new 7 story addition, slated to open no later than the end of this year. This addition will feature 54 new guest rooms, indoor hydrotherapy spa, fitness center, business center, extended breakfast area, and meeting spaces. We are hopeful that this new addition will better serve our customers! Again, I personally apologize for the issues that you had this weekend and hope that the next time you come to Athens to cheer on the Dawgs that you give BW Athens another chance! If I can be of any more assistance, please feel free to contact me direct at 706.546.0931. Best, Mallory Moore BW Athens

"Great Value"

5
23/09/2017

Best Western, Athens, Ga., is a great value considering the competency of the staff and the cleanliness of the room, as well as, entire property. It's located centrally to UGA and the town of Athens.The breakfast-included free-is really good and the entire staff tries hard and make you feel like a valued guest. I highly recommend this affordable hotel if you're in need of a place to stay in Athens!

TrippMoore170, Manager at Best Western Athens, responded to this review
Brenda, Thank you so much for your excellent review on your recent stay with us! We are so happy to hear that you had such a good time and enjoyed your stay with us. I wish your dog and speedy and healthy recovery from the surgery! Best, Mallory Moore BW Athens

"Friendly Staff, Pets Okay"

4
21/09/2017

Traveling between Florida and North Carolina with three lovely cats several times a year gets old - this year I've decided to break up the trek. Athens is a good stopping point. To be sure all was going to be well on arrival, I contacted the motel personally (a good idea if there is anything but the standard check in, I've found.) I first called to learn their pet policy. I then called to reserve a room. Then I called to cancel because of hurricane Irma lurking. Then I called to rebook. Each contact was most pleasant and informative. All came off without a snag, and the only requirement they have is that your pet(s) be in carriers if you're not in the room. That seems sensible for them and for your pets' safety. Construction of a high rise addition is going on, but that really didn't bother us. The habitable part is older style two story buildings with at the door parking. Our room had clearly been renovated recently with new bath fixtures, new lighting, very comfortable beds with contemporary linens, microwave/fridge, and flat screen t.v. Our room was not particularly spacious, but it had everything we needed. I might prefer the tower when available - if the pet policy will be the same. Rarely have I encountered nicer front desk people; that counts for a lot.

TrippMoore170, Manager at Best Western Athens, responded to this review
Foodieintally, Thank you so much for the review on your recent stay with BW Athens. I am glad that we were able to accommodate you and your cats during Hurricane Irma. I hope that next time you are in Athens that you choose BW Athens again! Best, Mallory Moore BW Athens

"BW's staff shined during Hurricane Irma"

4
21/09/2017

We had to evacuate from Naples and made Athens GA our destination. The hotel is undergoing construction and is not a pleasant atmosphere. However, EVERYONE of the staff, from the Breakfast Lady to the Manager(Liz) were gracious, friendly, and attentive. Mallory, during a power outage caused by Irma, went to every room and passed out emergency LED's. Breakfast was great.

"Excellent Service"

5
20/09/2017

During my stay everything was perfect. I have no complaints. The breakfast was delicious and nutritional. Mallory at the front desk took care of every need I had. I would definitely stay again next time I'm in the area on business.

"Great hotel in a college town."

5
20/09/2017

The front desk staff was very pleasant and polite. The staff working in the breakfast area made sure that everything was clean and plenty of food. I requested an extra pillow and it was brought to my room extremely fast and the person made sure I didn't need anything else. One of the best hotels I have stayed at in the recently.

"Hopefully after construction it will be better"

1
15/09/2017

A new hotel is being built, but it would have been nice to know that before booking. We woke up for four mornings with noises of construction. They allow pets which is great for people who need that service however I am not a pet owner and I did not appreciate waking up to the neighbors dog barking every morning. The Blow dryer in my room did not work. They charge a $250 smoking fee, I am not a smoker yet my room stunk.

BestWesternHotels, Corporate at Best Western Athens, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice, well located and priced right"

5
03/09/2017

The location of this Best Western makes it a good choice for anyone visiting Athens GA. Easy to find and close to the downtown area. The room was very comfortable and was reasonably priced. I will stay here again on my next trip to Athens.

"A welcome rest stop"

4
29/08/2017

The staff was friendly and accommodating, offering a fine dining location for that evening. The room was clean and comfortable. The bed was really comfortable. The wifi worked well. The breakfast was pretty good. The parking lot was well illuminated.

"Decent Value for the Price"

3
28/08/2017

Overall the stay was fine. The outside looked a little rough, but inside everything was up-to-date and clean. WiFi was good, and I've certainly had worse hotel breakfasts. Minor hiccup with the staff thinking I had checked out a day early, but easily resolved. Otherwise the staff was nice and pleasant. Great location in Athens if you have business at Piedmont/Athens Regional hospital.

"Worst Experience Ever"

1
28/08/2017

Went to this Best Western to relax in there whirlpool tub after having some minor surgery my incisions sites had healed and I thought it would be nice to sit in a whirlpool and feel the pressure of the water jets on my back. I live only 40 minutes away and had stayed at this hotel before in their whirlpool room so I felt confident I could achieve the relaxation I was seeking. But NOT the case at all....I checked in to the hotel and was greeted by a nice young man who was very friendly and helpful. When I got to my room door my keys didn't work so I used my cell phone to call the hotel and the young man came right out to open my room door for me, My room was on the second floor of an outside access building in a separate location from the office,lots of men standing outside of their rooms smoking drinking and socializing, it was almost 10pm and I was not going to go back down stairs and put my bags back on my car and drive back to the office. Anyway the young man let me in my room and apologized for my inconvenience. So after unpacking my things finding something on the tv to watch I started running the water in my tub making sure the water level is above the jets and get in the whirlpool and push the button to turn on the whirlpool and nothing ...I had to get out get dried off put clothes back on call the front desk and tell the young man that the Jacuzzi wasn't working, he says he would contact maintenance. So about 15 minutes later there's a knock on my door and it's the young man and he apologized that maintenance man wasn't going to be able to come because he was already asleep and wakes early at 3am but he said he would try to fix it so after a few minutes the young man tried the reset button to no avail and also used a flat head screwdriver to push down the power button on the Jacuzzi but still it wouldn't come on, he apologizes to me and says I'm sorry I see you have a bottle of wine and I know you just wanted to relax but unfortunately I don't have another room with a Jacuzzi to move you to but maintenance could look at it tomorrow and possibly fix it or if not we would definitely be able to move you into another room with a whirlpool and of course it would be comped. I had already had a glass of wine and was sipping on my second so I definitely wasn't about to drive home at this point,So I said that's fine I appreciate you trying to fix the Jacuzzi I said will you just call my room when either maintenance is coming or another room is ready he said yes we will. Next morning I get in my car to drive to the office to get breakfast @7:15am and as I'm leaving I walk up to the guy (a different young man) at the front desk at confirm that someone will be calling me when another room or maintenance is ready he says yes so I get in my car and drive back to the building where my room is and go back to sleep. Next thing I know is housekeeping opening my door luckily I had the latch on otherwise she would have just walked in,I looked at the clock it's 9:00am so I go back to sleep the next thing I know My door comes open again this time it's the the housekeeper and she's asking me are you staying another night so I get up and open the door and I'm telling here about my situation and then I ask why do you open the door and not knock and why so early check out isn't until 11 anyway. We're just checking to see if you stay or go, anyway I call the front desk and ask what's going on apparently the housekeeper wasn't told I was staying and why do the disturb guests so early? The guy apologizes and says one moment let me see what's going on and then a woman gets on the phone and says maintenance is coming up to fix the Jacuzzi but we are not comping you a room for tonight either and the Jacuzzi was working yesterday. So I told her how rude she was and asked to speed to the manager she says she was the manager. So couple minutes later maintenance comes banging on the door keep in mind it's still not 11 yet wanting to come in to fix the Jacuzzi but the manager has already informed me I'm not getting a comped room for the next night and I still have to pack up my things and I'm not dressed so I told them to come back after I get my things packed and my clothes on. Then I go down put my things in the car and drive to the office where I turn in my keys and ask for a receipt and then I ask to speak to the manager, she's on the phone and then she comes around tells me the boy who said that they would comp my room for another night wasn't authorized to say that. Well I didn't know that and then I asked her since you can't comp a room with a working whirlpool then give me my points back from last night and I'll use them to book a room tonight in an other whirlpool room she said she wouldn't do that either I said ok I'm calling corporate and ask for customer care and make a formal complaint. She said go ahead so I did while I was on the phone with corporate I sat in my car, I realized I had left my water bottles in the room and I drove back around to the building and asked the housekeeper to let me in the room to get them and she did and as we were coming out the manager was coming to the building she looked up at me and said you are no longer a guest and you need to leave or I'm calling the police. I'm so shocked and annoyed at the same time I have never been treated so horrible at any hotel before in my entire life. Also discovered that they had charged my credit card 35.00 and there should not have been any charges being I was there as a platinum rewards member using my reward points in addition they canceled my reservation and I'm sure so that I wouldn't get a survey and it cost them points on Medallia ....because she was Adamant that she would not return my points or give me a comped room,but at the same time I'm glad they did that was all I asked for if they couldn't accommodate the promise of a complimentary night in a room with a working Jacuzzi not too much to ask... but it was obvious that customer service skills were definitely absent in this particular manager especially from reading some of the reviews in yelp , Expedia, etc. There is a lot of construction going on at this Best Western they are upgrading the property to a Best Western Plus Which looks to be potentially promisingly nice I hope they plan to upgrade the manager to one with customer service skills .... the I Care moto that stands for Interact with every guest/every time ...Can Do!! I am empowered ....Ask questions and listen to understand my customer ....Resolve the problem before it becomes a complaint... express Gratitude, Thank You!! I guess she was absent during this training.

"Still Under Construction"

3
20/08/2017

Rooms are okay, clean. Only one handicap parking spot taken by a construction truck...doubt handicap sticker was current! Didnt produce until asked! I hope I get to stay in a new room next time...4th time charm!

TrippMoore170, Manager at Best Western Athens, responded to this review
Hi Carol, Thank you for your input! Yes, we are ready for our new tower to be open as well! We are slated to be open this Fall sometime. Please give us a call next time you are in Athens and we can give you an update as to if our new building is open or not. Look forward to seeing you again!

"August 2017"

4
15/08/2017

I had a very nice stay. The only thing that I wasn't a fan of was having to walk all the way around to get to my room. Other than that the staff was wonderful and accommodating. And the pool was closed so that's a bummer but the Jacuzzi tub made up for that.

TrippMoore170, Manager at Best Western Athens, responded to this review
14hallip, Thank you for your response regarding your recent stay with us. We are in the process of building our new 7 story interior tower, upon completion of this tower the lobby and breakfast area will be more convenient for our guests. This new tower will also be equipped with a fitness center, meeting space, hydrotherapy spa, and upgraded guest rooms. Hope to see you the next time you are in Athens, GA!

"Great Motel"

5
10/08/2017

This motel is a delightful place to stay in a wonderful college town. It has a great location near downtown and the UGA campus. Rooms are always clean and comfortable. Wifi and TV function as they are supposed to. Breakfast is the best of any motel I stay at. Staff is friendly and helpful. I recommend this motel without any hesitation!

"best service ever."

5
09/08/2017

I enjoyed every day I spent at the hotel. Room service was always on time & always polite. Breakfast was a little cold but it's nothing a lil microwave can't fix! Will be coming almost every 3 months. Thank you!! 10/10 !!

"Construction zone"

1
07/08/2017

Do not book a room here unless they are done with the addition they are building, or if you do not mind paying 200 per night for a musty average small room with a loud AC. If you do not mind being waked at 7:00 a.m. on a Sunday morning to the noise of construction zone-- this is the place for you!

"Buyer Beware-- Dont booK!"

1
07/08/2017

I have been staying at this place for several years. Construction seemed to have stalled and I have never had an issue. Until Saturday. Our room was right by the construction. Work boots lined the sidewalk. The areas was in disarray, Let me have a clean quiet room to sleep in and all will be fine...or so I thought. My AC made a clicking noise that drove me crazy, but at least it was cold. The room smelled dank and musty and I sprayed it with perfume. When I got back from supper there was NO PLACE TO PARK!!! I had to complain to Brock and have him offer to let me park in front of the office and he walked me and my daughters back to the room. If he had not walked us, I would have I felt very uneasy walking it in the dark by myself. At 7 am on SUNDAY morning the construction started right outside our door. I had gotten to bed at 1:00 and on SUNDAY morning the racket started. Now IF I had been warned when I booked th room that the hammering and sawing and major construction would begin so early and IF I had gotten a huge discount my expectations would have been lowered. I paid top dollar (200) for this miserable experience. I would rather camp and I HATE camping!!! I could have stayed about 20 minutes away from UGA and gotten a good night's sleep. In the morning When I walked up front and spoke with Ernesto (?) he was super polite and nice but had zero power to do a thing to make a difference in my miserably experience. I recommend BEFORE you book a room, call them. ASK if construction is going on! IF so, DO NOT BOOK! It is not worth the misery! Unless you get up at 6:00 am and do not need to sleep...Wait to stay here until the construction is complete!!! If you do complain, the staff is polite and seems sincerely sorry for all your discomfort, but nothing is done and no solution provided. Not worth 200 per night!!!! Ha! Not even close!!!!

"Friendly, professional customer service"

5
06/08/2017

Nice hotel, great location in Athens, close access to the college, across the street from the Varsity restaurant. Staff are always friendly, professional and helpful. Hotel is currently under construction for additions. Breakfast is the somewhat typical BW breakfast, eggs, pancake maker, cereal, biscuits and sausage gravy.

"good value close to town"

5
03/08/2017

Awesome staff, great value, close to Athens town. Stayed many times great. Some building work nearby but does not affect room noise. Beds creaky but comfortable. Breakfast usual free fare. Breakfast area clean and kept well stocked.

"Clean and Friendly Staff"

5
31/07/2017

The property is undergoing construction of a large new addition and will be really nice when it is completed. This motel is very clean and in a great location. The breakfast is excellent and the staff is very helpful and friendly.

"Visit to UGA"

3
24/07/2017

Nice and clean room, just under construction with loud activity early in the am. Was concerned about the non inclosed rooms due to security, but quiet over night. Breakfast was great with many different choices.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you for your review of your recent stay at Best Western Athens. We are currently under construction of our new 7 story interior tower which we plan to open by the end of the year. Hope to see you the next time you are in Athens!

"Could have been better"

3
17/07/2017

I arrived at 1am. I had booked a king 1st floor. I was set to be put in a king 2nd floor. The gentleman at the desk said there were no 1st floor rooms. I was booked in a double 1st floor instead. At this time, I was tired, so that was fine. Get to my room (115) and walked in. WHOA! The mildew stale smell slammed me in the face. Yet again, SOOO tired. Got into bed and the sheets/pillows/blankets just radiated mildew smell. Wonder if they ever air out the room or if there is a leak somewhere. The pillows were not what I was used to so I barely slept at all. I liked the firmness of the bed though. Also, there is construction going on so don't plan on sleeping in.

"Awesome!"

5
13/07/2017

Staff was very helpful and professional! They knew the area very well and helped us get to know what's around. Breakfast was great and the hotel rooms were very clean and the amenities were great! I would definitely stay again!

"Business Stay"

5
30/06/2017

Staff very helpful. Room comfortable and clean. Construction on site but stay was quiet and comfortable. Great value for the price of hotel. Easy access to Athens and the surrounding area. Two night stay for business. Does not have fitness facility. I did not eat breakfast so I do not have feedback on this feature.

"Disaster and false"

1
29/06/2017

This is a fake listing. Please note the hotel renovation that is supposed to be completed in spring 2016 is far from done. You will get a dirty motel room that feels unsafe. This is a scam. Management knows it is a scam and claims the "fine print". The guy at the front desk said this happens all the time when I came back after a first look at my room and stated that I would not be staying in that place. Management never even had the decency to call us back after multiple attempts to reach them. Beware

TrippMoore170, Manager at Best Western Athens, responded to this review
evand824, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you give us another chance once construction is complete! Liz General Manager

"Good Stuff"

4
27/06/2017

Great location for my purposes; good breakfast selections; easy internet; and a most comfortable bed. What more could one ask for? This was a family visit and I was within 10 minutes of my daughter, son-in-law and grandkids. It is always good to find a very comfortable and convenient location in such juxtaposition to my ultimate destination.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you for your review of our property! I am glad to hear that we met your expectations. Please come see us again the next time you are in Athens!

"Athens, GA. Just a tad out of town."

4
26/06/2017

Looking for a hotel just outside of the town. This is it. Very nice room and a comfortable bed. Had a great hot breakfast available. The office and the hotel complex is only 1 block away. Downtown is about a mile away. Rate is good.

TrippMoore170, Manager at Best Western Athens, responded to this review
John A, Thanks for your review of our property! We hope to see you again the next time you are in Athens!

"Would stay again"

5
21/06/2017

Stopped for a few days on an anniversary vacation. Couldn't be happier with the experience. Staff went out of the way to make us feel at home. Clean rooms, helpful staff, and decent breakfast. Would recommend.

TrippMoore170, Manager at Best Western Athens, responded to this review
Thank you so much for your review! We love hearing that our staff is making each and every guest feel welcome. We hope to see you again the next time you are in Athens!

"Not what I expected."

2
21/06/2017

There were bugs in the room when I checked in and I reported this to the desk. They said they would take care of them, but they did not. Some plugs did not work. Hotel was farther from convention location than was stated

TrippMoore170, General Manager at Best Western Athens, responded to this review
B_Garvin2, We apologize for not meeting your expectations, we enjoy hosting many of the guests for the Methodist convention to Athens each year. Our new tower will be open for next year's convention and we hope to see you then! Liz Moore

"This hotel was not clean and the rooms were not clean. The sheets were dirty on one of the two beds. I called the"

1
20/06/2017

Front desk and they changed them. The lighting and room was dingy. The carpet was dirty. There was a lot of noise due to the construction. This was not mentioned on Booking .com. There was a lot of debris and dirt in the air.

TrippMoore170, Manager at Best Western Athens, responded to this review
We greatly apologize for this matter. Hope to see you again!

"Courtesy help with transporation"

5
17/06/2017

My wife and enjoyed our usual pleasant stay at this university city location. I personally received extra help from the front desk and breakfast service staff in the way of transportation to my conference where parking is at a premium. They were instrumental in enabling me to obtain free shuttle service to and from my conference. GREAT STAY!!!! Thank you, BEST WESTERN!!!!!

TrippMoore170, Manager at Best Western Athens, responded to this review
Steve, It was a pleasure having you stay with us again this year, we look forward to having you all stay with us annually for the Methodist Conference. We look forward to having you back with us next year! Tripp

"BW Athens"

3
12/06/2017

Property is still under construction, still has some questionable residents. Rooms are clean, flat screen tvs, parking is limited. Staff is very friendly, made coffee available even with my 4 am departure.

TrippMoore170, General Manager at Best Western Athens, responded to this review
Arlene, Thank you for your review! Parking does get tight on our sold out nights, we will have plenty of parking available when our new tower opens! We hope to have you come back and stay with us next time you're in Athens.

"Fair and balanced"

5
06/06/2017

i had a wonderful stay, i was pleased by he efficient manor in which the front desk operated at check in. The rooms are so clean and well kept. I had not trouble with the construction going on on an adjacent property. The new hotel will amazing im sure. I couldn't ask for more for the great price of just under a hundred on a Saturday ... very fair given the options .

"$130 waaaaay too much for this place!!!"

2
03/06/2017

$130 --and that was with my Best Western rewards $10 discount!!!! No designated place for pet to do their business. Parking was terrible as not enough spaces. BW is in the process of making an addition.

TrippMoore170, General Manager at Best Western Athens, responded to this review
Thank you for the input, sandrarZ5583ZA! Given our construction, we can get tight parking wise on sold out nights. Also, our rates are reflected with the demand of the given night, so rates do fluctuate. We hope to see you again in the future- please reference this response, and we would be glad to upgrade you in our new tower!

"Hot water issues and apathetic staff ruined our trip"

2
23/05/2017

It's one thing when issues happen. It's another when the hotel staff just sort of shrugs about it, promises some sort of discount, then barely delivers. We stayed in this Best Western for three nights. For two of those nights, we had no hot water, and a staff who just didn't seem to care. First, it was written off as a problem with our shower (though we explained that the sink wasn't delivering hot water, either). When the attendant noticed this for himself (even though we had already told him), he just shrugged and said the maintenance crew was gone for the day. It turns out that several other travelers checked in late and reported the same, at which point it was taken seriously. But when the same problem happened again the next night, the attendant simply stopped answering the front desk phone. (I walked around to the front desk to see if he was there. He was. He simply ignored the phone). We were promised some discount on our stay to make up for the cold showers we had to take two days in a row. In the end, they only comped us our pet fee, which was trivial to begin with.

TrippMoore170, Manager at Best Western Athens, responded to this review
I'm so sorry to hear about your recent stay with us, bethanyb5. Yes, this weekend we did experience hot water issues where several guests had no hot water on Friday night. This was quickly remedied on Saturday morning. For your inconvenience, we waived the pet fee for the entire stay, which totaled $66. This amounts to a 25% discount; hardly a trivial amount.

"Enjoyed my stay"

4
18/05/2017

Front desk was courteous and very helpful. Quiet location just off the main UGA campus. Very reasonable price tag. I would stay there again for my next trip and look forward to the new hotel they are building.

TrippMoore170, Manager at Best Western Athens, responded to this review
Jmmjeanne, We are so thrilled to hear how your experience at our Best Western went! Make sure to drop by again sometime and stay with us when the new building is done!

"Would only stay here if you need a pet friendly hotel"

2
16/05/2017

This hotel is in the middle of a remodel. There is a new building going up which looks very nice but the old hotel is likely to be torn down. The outside looks horrible and is kinda sketchy looking but the rooms were clean and inexpensive. We needed a pet friendly hotel so decided to give it a try. I inspected the room before we committed and since it was clean we decided to stay. I would not want to stay here more then one night.

TrippMoore170, Manager at Best Western Athens, responded to this review
Divindaze, Unfortunately due to the construction that is taking place on our property right now things are a bit interesting, but everything will be less congested this fall once our new building is finished! Once it is done, you should come give us another chance and check out our new building.

"Right in the thick of UGA"

5
13/05/2017

Nice hotel. Clean rooms good breakfast. In the middle of UGA near the greek houses. Once construction on new wing is done should be even better. The rooms were clean and staff helpful. Couldn't ask for better on a quick stay in Athens. Got the AARP discount which made the low price even better. Great value.

TrippMoore170, Manager at Best Western Athens, responded to this review
Darrly C, Thank you so much for your glowing review of the hotel itself, and the staff who work so hard to keep everything running smoothly! We look forward to having you stay with us again at the new hotel in the near future!

"You get what you pay for..."

3
12/05/2017

Nothing terrible about this place. The outside is a little scary (kinda dark & surrounded by construction & crews) and the room did have a bit of an odor to it when we first arrived, but once we turned the A/C on it went away. Probably wouldn't have stayed here alone because of the sketchy parking lot; however, the room was clean - clean sheets, clean bathroom, shower/sink/toilet - which is what really matters the most to me. I didn't see any staff other than the guy at the front who checked me in, but he was really friendly & helpful. Like I said, it is worth the price. If I had to return to Athens, I would probably stay here again.

TrippMoore170, Manager at Best Western Athens, responded to this review
Taylorm1988, We are thrilled to hear that you enjoyed the cleanliness of your room! Our housekeepers work very hard everyday to ensure that type of quality for all of our guests! Unfortunately, with the construction right now things on the property are a bit congested but that will change this upcoming fall when the building is finished. Make sure that you come stay with us again when it is completed!

"Avoid This Hotel"

2
11/05/2017

Because it was graduation weekend, we had to book here. Rooms were so tiny we could barely get around room, not enough towels, no wash clothes, extremely strong air freshener in room, hotel under construction and workers started making noise early Saturday morning...and they they OVERCHARGED us which we didn't figure out until later as we did express check out and were not given a receipt. Not what we were told when we made reservations on the phone.

"Great service but so many bugs"

3
05/05/2017

There were sooo many bugs in our room but the staff was really nice and the building is under construction so it may just be because of that. We didn't bother with complaining though because we didn't want to make a big fus over it

"Nice Hotel!!!"

4
04/05/2017

;~``~; Even though there was construction going on, this did not disturb my pleasant stay at this Best Western. Ms. Liz the General Manager is a wonderful host. The room was clean and the bed was super comfortable!!! I will stay here again. Breakfast was great!!! Great Price and Location!!!

"Great Hotel"

5
18/04/2017

Great hotel, friendly staff, clean,good breakfast selection, comfortable beds, would recommend, good location, my go to hotel on business trips, excellent customer service, good wi-fi service, would rate as excellent

"Accident waiting to happen"

4
17/04/2017

Rooms were clean, and comfortable, the construction on expansion made getting to the breakfast a little difficult, I had my 91 year old mother-in-law with us and going up Reese st with a walker in traffic was a accident waiting to happen.

"Such a mixed bag"

3
17/04/2017

Lets start with the good -- location, convenient to 'downtown' Athens, walking distance to restaurants and moderately priced by Athens standards. Clean room, and a fantastic breakfast - by far the best 'free' breakfast ever from a chain motel -- besides eggs and 'make your own pancakes', a yogurt bar with fresh fruit, granola and all manner of toppings. Plus biscuits, gravy, sausages, grated cheese and salsa for a make your own breakfast sandwich, toast, muffins, cereal and more. Can't think of anything they didn't have - even peanut butter and honey! Now, the noise - oy, the noise. There were road crews staying there and they were up at 4 am clattering up and down stairs to being their shifts. Not their fault of course, hard workers. But didn't make for a restful night/morning. Plus, the hotel is being expanded, so the workers for THAT project were up and outside our room bright and super early, with trucks idling just outside, backing up with the 'beep beep' sound and all that. Of course it's not always like that, but that was our experience, so folks should be adivsed (this was in February but I imagine the work is ongoing..). Might stay there again, might look for something else. All in all good value. That killer breakfast went a long way to making the rest bearable. Also the attendant in the breakfast area was so personable and friendly and kept it incredibly neat, clean and organized and replenished items well before they ran out. She definitely made this place shine and deserves a raise! (Morning of Feb. 16, if managers are reading this..) https://www.tripadvisor.com/ShowUserReviews-g60814-d79582-r475949531-BEST_WESTERN_Savannah_Gateway-Savannah_Georgia.html#

"Great Location"

4
13/04/2017

This hotel in Athens, GA is located in a prime spot for visitors to the city. It is clean and the staff were very professional and nice. I would recommend this hotel to friends and family visiting Athens, GA. I will return.

"Pet Friendly Great Neighborhood"

5
29/03/2017

I was able to bring my Dog, and the Hotel made us feel at home Neighborhood was charming and provided excellent for walks between my meetings. We will choose Best Western again.. when we hit the road in June. Thank you Gregory Coates Artist

"Over-priced for an Underwhelming Stay!"

1
26/03/2017

This is a motel, not the hotel pictured as opening Spring 2016. The new addition looks nowhere near complete. The construction requires guests to check in, then drive down a hill and around to get to the parking lot. At night, the walk is dangerous because of holes in the roadway, etc. There is a 4" - 5" step up on the threshold for rooms on the second that is very hard to see at night. All three of us almost tripped at different times. Upon entering the room, I noticed the amenities tray by the sink had an open, used bar of soap and an open, half-empty bottle of shampoo. The shower had what looked like black mold in the corner. There was one washcloth for a 3-person reservation and the towels were very thin. The beds were full size and, honestly, I haven't seen full size beds in a long time. The spread on one bed had an unknown, brownish stain. The worst part, however, was the fact that when I called for availability, I was quoted a price of $62.00. A day later, the price had gone up to $110.00! I booked there because a group of friends was staying there, so I hoped it would be worth it. In my opinion, it was maybe worth the original quote.The continental breakfast was OK. The breakfast area was small, however, and I saw several people leave after seeing the area was full. I always check reviews on TripAdvisor and I really wondered why there seemed to be a disparity in ratings for this place. The best reviews seemed to be from long-time BW customers, so maybe this is the level of quality they've come to expect. I usually stay at Hampton, Hilton, or other similar properties, so maybe I expected more. My bottom line is the room here was probably more suitable for a $62.00 motel, not for $110.00, that, with taxes, was in excess of $130.00!

"Great service, great prices, great pancake machine"

5
08/03/2017

In a city that never sleeps because the college kids won't stop making a racket, this hotel is located in one of the least noisy parts of downtown. Lobby staff is always there and ready to help and will gladly tell you the best places to eat or best bars to go get wasted at. What's more is they have an automated pancake machine in the breakfast lounge, for those mornings when you're too hung over to realize you just poured batter all over your new dress khakis. And sure they may not have HBO or anything like those big fancy hotels but let's be real, you're probably just gonna get on Netflix and binge watch random shows until you pass out. Who needs cable, anyway? If unicorn fur could be used to make a mattress, pretty sure that's what they are using. Or Serta. Either way, it was comfy. 10/10 would recommend, maybe not to unicorn lovers though.

"Florida trip"

5
24/02/2017

We stayed here for one night on the way to Florida and we're very pleased with the room upgrades as well as the price. The shower head height was even adjustable! The breakfast was good with hot and cold options. Would definitely stay again.

"bad price, bad amenities"

2
22/02/2017

over-priced, had to ask for amenities such as shampoo and towels. The room was worn. I would not recommend this hotel to anyone staying in Athens. There are much nicer places with much better prices. around town.

BestWesternHotels, Best Western Hotels & Resorts at BEST WESTERN Athens, responded to this review
Dear Guest, I am very sorry to hear that your rooms were not properly prepared during your stay. Guest of Best Western's should not have to ask for amenities as they should already be provided by housekeeping to our new guests. I will pass along your feedback to the appropriate staff to make the necessary adjustments. Thank you for bringing it to my attention. Sincerely, Best Western Hotels & Resorts

"Excellent"

5
23/11/2016

5 Star. The rooms were clean, smelled good to. The beds were fresh and cozy. There were some work being done on the place but nothing that got in our way. The only issue we did have was with the parking. Had to walk so far to get to and from the room. The staff was nice. I would consider staying there again if I am ever up that way. Thanks for a nice stay guys. Keep up the work ladies who clean the rooms. You are doing a great job.

"Customer Service"

5
27/10/2016

I am basing this review solely off customer service from the manager, Tripp. There was a booking mishap between hotels.com and Best Western. Tripp called me and attempted to rectify the situation. We went back and forth a few times but ultimately he upheld and compensated us for the mix up. We ultimately had to cancel our reservation due to a health emergency but we will book again directly with the hotel, based upon his personalize service and direct communication.

"Wait until the new building is finished!"

2
25/10/2016

The room was between shabby and sordid ( a heavily stained armchair and chipped paint everywhere). The bed was comfortable. The breakfast was adequate. The staff were friendly. As you have to walk to the street and up the hill to have breakfast a shortcut from the motel to the front desk would be very helpful, especially in bad weather.

"Under construction"

1
23/10/2016

Part of the hotel is under construction. A new tower is being built where it appeared the pool and other amenities used to be. The rooms were about a block away from the office. We were greeted by an unfriendly person who asked us nothing. After putting all of our luggage into our room, we found that the toilet did not flush completely. We played with it but to no avail. As we were tired we hoped it would resolve itself in the morning. It did not and I ended going in the shower. I assumed that due to the construction, something was wrong with part of the pipes. The room was overpriced and I could have gotten a better deal at Motel 6 or my car. The checkout guy didn't ask how our stay was.

"SEC BS"

1
20/10/2016

Nothing like spending $499 a night in a soon-to-be demolished filthy, outdated dump of a hotel room. Best Western should be ashamed of themselves. This may do it for me as far as the brand is concerned. I get that chains jack up the price for football weekends but this is just wrong. They have clearly just let this place go because it will no longer exist when the new hotel is finished. Which btw is what they show on their website.

"Reasonable "

3
16/10/2016

Got a room at the last minute for UGA game. Knew it was a motel and was alright with that. Room had an odor, but not too bad. Obviously renovated recently which was nice. Walking around the property due to construction is not great, but understandable. There are nicer places in Athens, but the this was good for the price.

"Great customer service"

5
12/10/2016

We recently stayed at the best western hotel in Athens, Georgia, on our way to Navarre, Florida. Hotel rooms were at a premium due to the hurricane in Florida. Our room was newly refurbished, clean and comfortable. The price was more than fair and the employees could not have been nicer. We enjoyed the complimentary breakfast the next morning. We will stay here again and recommend this hotel to our family and friends.

"Customer Service is Horrible"

1
09/10/2016

We could not make it to our reservations at the Hotel this past weekend due to Hurricane Matthew. We had sudden plan changes as the Hurricane hit due to family, etc. We called recently because we were charged for 2 nights. When we called we were told "Well we have to make our money." Seriously? We get that but when you have an EMERGENCY come up, there comes exceptions. We will NEVER book here again.

"2016 Conference"

1
06/10/2016

The rooms smelled of mildew. Some type of fly was in all our rooms. Cable TV didn't work properly. Water leaking from toilet and bugs in it. Sketchy neighborhood. Don't recommend at all. Staff was very professional. Didn't try their breakfast but it is included.

"Rude and Unprofessinal GM and Front Desk"

1
20/09/2016

Two weeks in advance my wife confirmed a reservation with Mr. Tripp the General Manager that She will be having surgery in Athens, Ga. We would need a king bed on the first floor.Because of her knee surgery she will not be able to walk up stairs. Well when my wife and I arrived at this unattractive hotel we did not get what was promise to us. First the young man at the front desk when we walked in to check in he did not greet us at all. He was on the phone speaking with someone else.He never acknowledge us at all. After five minutes on the phone he finally checked us in. Again never said hello, how was your day, how can I help you, nothing was said. Once we was checked in went to the room and discovered we was put on the second floor with two small beds. I requested to be moved the young man said there was no rooms available. Yes, I was very upset because we did not get what was promise to us two weeks in advance. It gets even worst. The young man at the front desk threaten to call the police on me because I told him this was not what we ask for. The Manager Mr. Tripp call my wife phone and say the the young man at the front desk said I spit in his face. Which, was a lie. I am a christian and family man who would not never do such a thing. Mr. Tripp need to apologize for the untruth he told on me. My wife and I will never stay at this property again. The entire staff including Mr. Tripp need to be retrained.

"Don't be deceived, it is a motel"

2
20/09/2016

Recently visited Athens to see friends who attend the University of Georgia. Booked the hotel and the pictures looked very nice. Upon arrival, it did not look so similar. It is a motel which was not shown very well or advertised very well. If you are looking for a place to stay where you aren't afraid to walk outside your room at night, this is not the place. Much better hotels are within walking distance of the Best Western.

"Messed up reservation; Found accomodations good enough"

3
25/08/2016

I found the affordable rate through trip advisor and booking.com, never actually contacting the hotel before I arrived.I will first talk about our stay and then about the issues we experienced. Parking was sufficient but somewhat tight. Very close to the downtown restaurants, which was a big plus. Room REEKED of smoke when we first walked in but we would acclimate to it very quickly. Front desk said no one has smoked in any of the rooms in 8 years....still smelled pretty bad every time we entered. Comfortable and quiet sleep on a big soft bed. Breakfast in the morning was nice, great coffee and pancakes. Big construction (for hotel) happening. Hopefully once it is finished, people won't have to walk around the block to the front office/breakfast. Now onto the issues I had: I chose this hotel over others due to an advertised jacuzzi room with king sized bed.When we arrived, we were in a regular room. I talked with the front desk and they pointed fingers at booking.com for false advertising ("they always book rooms that aren't available"); then booking.com said it was the hotels fault, and back and forth it went. They (booking.com and Best Western Athens) finally (a week later) offered me 40% off my next stay in Athens-which is great but I won't be back in the forseeable future-or a partial refund. Which I am still waiting on....

"Not what I expected / paid for"

3
14/08/2016

I checked in to my room and noticed two full size beds rather than the King size I booked. The front desk advised me this happens often when booking through Trip Advisor and that they could not give me a discounted rate. On top of that the AC stopped working as well as the wifi. I would not have paid over $100 for this had I known... Desk concierge and staff were very polite and helpful. Beds were comfortable.

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
Michael H, I would like to extend my apologies for the troubles you experienced during your stay. I know how frustrating sleeping without A/C can be. I promise you this is not the norm for us We hope you'll give us another shot. Give us a call next time you're in town and we can set you up with a discounted rate!

"Coming Soon...."

4
05/08/2016

We enjoyed our stay at the BW. Staff were all helpful and pleasant. Building was well kept, but showed its wear in the bath tub and sink faucet. Clean comfortable room with lots of plugs for technology. Internet worked better than some other hotels. New building under construction made getting to the breakfast area difficult. Good location for getting around Athens.

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
Thank you for your review of our property, Pamelak594! We're glad to hear we were able to accommodate you. I am sorry, though, about the inconvenience caused by the location of the breakfast. Thank you for dealing with us while we progress!

"Helpful in the midst of moving chaos!"

4
03/08/2016

This hotel provided a quality experience for us during our son's recent property moves within the Athens community. We were able to come in for showers, rest and even a little extra storage space during the transition days. This was also an accommodating experience as they were indeed a pet friendly option which appears to be a rarity in the Athens hotel community. Our sleep quality was also impaired due to the high volume of construction workers also in town for the move week; but to be expected so not worth reducing our score on this property

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
Jan B, thank you for your glowing review! As a pet owner myself, I completely get why there should be more pet friendly hotels in Athens. I want to also thank you for dealing with the construction as we upgrade our property. We hope you'll give us another shot next time you're in town to visit your son!

"my second home"

5
28/07/2016

Yet again they did their job of making my stay feel like it's my second home I do stay here a lot and they have always made me welcome, keep up the good work, yes they are extending the hotel don't let it put you off from staying here "i'll be back"

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
We're always glad to see your face around here, Kevin H! Thank you for your great review. I'll make sure to pass it along to the other staff members. Give us a ring next time you need a place to stay and we'll get you set up!

"Good Place to Lay Your Head for a Night"

3
25/07/2016

My husband and I were traveling through coming home from FL and spent a rainy night here. It was quick, cost-efficient and close to the highway. The beds were acceptable. They did not offer much for breakfast- no fruit.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I'm pleased to hear we were able to provide you with a good night's stay, moodymolly! I'm sorry our breakfast wasn't up to par. I do hope that you at least enjoyed the sausage, eggs, gravy, biscuits, muffins, bagels, yogurt, cereal, oatmeal and made-to-order pancakes that we offer! I hope you'll give us another shot in the future!

"Quiet and clean."

4
23/07/2016

This place was fine for a quick overnight for my friend and I. Might not have felt comfortable there on my own if I had had to access the parking lot at night. It looks like the updates they are doing will be great and my friend enjoyed the breakfast. Hopefully they will be done updating by first of the year.

"Hotel under construction"

3
18/07/2016

Be aware that this hotel is under construction and maybe due to that it brings in the shady people at night. The upside is the price was very reasonable and the room was nice and the staff kept it very clean. The only complaint I had is at night it gets questionable with the people around the hotel. The location is good and I believe that when the renovation is complete the hotel will be very nice. Once again the rooms were nice and clean and staff seemed friendly.

"Avoid at all cost"

1
06/07/2016

If non- smoking rooms that reek of cigarettes are your thing you'll love this fly infested palace of pain. And if you like to see garbage cans filled to overflowing and limes on the ground from unsavory tequila shooting guests, you'll be right at home. Perhaps broken TVs and hairdryers excite you. No? Then try to enjoy the infestation of tiny flies and bugs that make sure to hamper your sleep.

"June 2016 - UNDER CONSTRUCTION - NO INTERNET"

2
25/06/2016

We booked the room through Trip Advisor but I guess Trip Advisor booked it through Booking.com (even though I clicked the trip advisor price; they were the same). Got to the hotel and clerk gave us the keys and wifi password. Went to room and there was laundry hanging up surrounding our room, presumably from other guest. Room did not seem clean. Went to clerk, he moved us to a room which happened to be exactly next to the construction office (they were using a room in the hotel as the office). We wanted a nice, quiet room, so we got a third room that was a little farther away, but we were still woken up very early by reverse-warning beeps from a truck or 5. By this time we are behind our planned schedule and getting hungry. I tried to get online to check our Fathers Day Dinner reservations but the internet was not working. 15 minutes or so later Clerk reset the router. Nothing changes. The clerk realizes that I am not having a good experience and offers us a $10 discount on the room or says that we can check out. We are tired and decide to take the $10 discount. We should have checked out and gone to the Days Inn down the street, because in the morning when I went to the clerk to check out, they told me that there was no way to give us a $10 discount because we booked our room through booking.com. For the rest of our trip we used trip advisor to help us find out hotels, but booked directly with the hotels even if it was $5 or $10 more. I am not satisfied with our stay at the hotel and recommend that if a hotel is undergoing that MAJOR of a renovation that the online description include this information.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Beardmastergeneral, thank you for your feedback regarding your stay. First and foremost, I want to apologize for the fact that you were checked into a dirty room. I also want to apologize for the internet issues you had. As far as I know, we did not have internet most of the weekend because a cable was severed and Charter could not send out a technician until Monday. Our website does indeed include the fact that we are undergoing major renovations. I'm sorry it wasn't clearer for you. I hope you'll give us another shot! Next time you're in town, mention this review and we can get you a deeply discounted rate!

"Best western Athens"

4
21/06/2016

The check in check out staff appeared to have difficulty handling travel cards. This really made me feel a little uncomfortable. Although the room was clean it appeared as if no one had vacuumed after last guest as there was 2 coins on the floor We had no internet service the entire stay. really a bummer on that. But we would probably give them a another chance by staying there if we are back in the area..

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your feedback, William R! I'm sorry to hear you encountered so many issues while staying at our property. We do hope you'll give us another chance! Ask for Ernesto or myself next time you're in town and we can set you up with a special rate!

"Good clean Hotel"

5
20/06/2016

We stay often at this Hotel and once again all when well with our stay, The Internet was down but it was down in the whole area of the Hotel so there was not a lot the hotel could do. They are still building the Extension and we look forward staying there when the building is finished don't let this put you off from staying here.all the staff are great

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I appreciate your glowing review of our property, Kevin H! Yes, we did have internet issues that weekend that Charter could not resolve until the weekday. As you know, this isn't the norm for us. Thank you for understanding. We look forward to seeing you again!

"Clean rooms under construction"

4
16/06/2016

This hotel was very well managed. The rooms and staff are awesome. The breakfast was good with a lot of hot items to choose from, not just continental. The only downside is the hotel is under construction. The front desk is a drive down the street from the rooms. There are a lot of construction workers loitering at night, which was a little uncomfortable. Be prepared to drive or walk the hill for breakfast.

"Home away from home"

5
11/06/2016

Elizabeth Moore, CEO of Best Western Athens, surrounds herself with the best of staff. All are most friendly and accommodating. When my wife and I are guests there it is as if we are at home! We already are looking forward to our next stay with them! The Revs. Steve and Mary Ruth Davidson

"As expected"

3
04/06/2016

It's been a while since I've stayed in a motel. This was just as expected. The good thing about motels is that they usually have everything you need: free wi-fi & parking, coffee maker, fridge and micro. The kingsize bed and bedding were all very adequate. While the location is very close to the 'stuff'...only about a half mile...Athens is pretty darn hilly...so I did end up wishing that we were at the Days Inn or Holiday Inn, which were just a few blocks closer. We paid on points, so I have no complaints for this 'free' night. Not sure how I would feel spending $85 for the same thing. Although, I don't know...it was quiet and had everything I needed, so what do I expect?

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
We appreciate your contribution to our TripAdvisor page, GlobalGypsy00! I'm glad we we're able to meet your expectations....and slightly saddened that we weren't able to exceed them. Our business model is clean, quality, and affordable, without all of the fancy bells and whistles. Next time you're in town, I hope you'll give our new building a chance. Hope, It will have what you're looking for!

"Great Start, ball dropped"

2
30/05/2016

Stayed two nights, housekeeping did not clean the room during the second day. Came back to unserviced room. Offered to be moved to another room which was inconvenient due to our having to get ready to go out for evening. Alternate offer was q 10.00 discount for one night of stay. Not very satisfying. Staff friendly but doesn't seem to have authority to take care of problems. BIG problem with housekeeping. BREAKFAST WAS VERY GOOD. ROOM INITIAQLLY WAS CLEAN AND IT APPEARED STAY WOULD HAVE BEEN GREAT BUT HOUSEKEEPING FAILED AND BALL DROPPED.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I appreciate you taking the time from your day to review our property, Thomas B! First and foremost, I would like to extend my apologies for not having your room serviced the second day. I am happy to hear that our clerks and the breakfast met your expectations! I do hope you'll give us another shot. Next time you're in town, mention this review and we'll give you our finest room paired with our cheapest rate!

"Wait for the new expansion"

2
12/05/2016

Pros: The hotel staff was cordial. The beds were soft. The shower had great pressure and temperature. For a one night stay, it is not bad. Cons: The current layout is several "motel" style buildings. The air conditioning did not cool well, and the room smelled old. The refrigerator was out dated and did not cool well. The breakfast was very limited in choices and space. I cannot wait for the new building to be completed sometime late in 2016.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
J P, thank you for your honest review of our property! Your opinion is very important to us. I'm glad we were able to at least provide you with quality service and a comfortable bed. I'm sorry our breakfast is not up to par for your standards, despite our breakfast including sausage, eggs, biscuits, gravy, pancakes, grits, yogurt, fruit, cereal, and an assortment of breads. I hope you'll give us another shot once the new building is complete!

"Always stay here when in town"

5
09/05/2016

I always look forward to staying at the Best Western when I am in Athens and it is nice to see a smiling face when I check in. I am looking forward to the new building being completed. The staff is always friendly. The bed is very comfortable.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I'm glad we're able to exceed your expectations time and time again, April C! It's easy for us to have a smile on our face when we see our regulars come through the door. Let us know next time you're in town and we'll set you up with your regular room!

"Good clean Hotel"

5
30/04/2016

Good clean Hotel we stay here often, there is building work going on but don't let that put you off staying here it's only to one side of the hotel we will be back soon and looking forward to the new extension

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I appreciate your glowing review of our property, Kevin H! I also want to thank you for working with us during this massive renovation. Give us a call next time you know you'll be in town; we've always got room for you!

"April in Athens"

4
21/04/2016

This property is in a great location with a very courteous staff. The rooms are always clean and comfortable. The breakfast isn't bad either. I definitely recommend this hotel. It's right across the street from The Varsity. For those of you that are not familiar with the Varsity, google it!

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
It makes me happy to hear that we were able to provide you with a good night's stay, G7655MEjamesn! Cleanliness is one of our biggest priorities; I'm glad our cleanliness was able to leave a lasting impression on you. We hope you'll keep staying with us!

"Pleasantly surprised!"

5
19/04/2016

The staff was super polite and accommodating, taking the time to answer my many questions about restaurants and the campus. The location cannot be beat! We were pleased to find a hotel that was both affordable and very comfortable -- a great home away from home for our bulldog weekend.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Lane A, I'm happy that you decided to stay with us despite any first impressions you may have received due to our construction. I'm even happier to hear that my staff was able to provide you with an excellent stay! Let us know next time you're in town, you'll always have a home-away-from-home in Athens with us!

"Beware of Construction"

2
18/04/2016

April 15, 2016 - The hotel is under a complete renovation which is very inconvenient. The construction blockage means there is a long walk from the rooms to the lobby for breakfast along a narrow street with no sidewalks and little lighting. Very frightening for my family. Rooms are OK, but one bed had blood stains on the pillow cases and hair in the sheets. The attendant quickly and cheerfully brought us a complete change of sheets.

"Affordable in Athens"

4
17/04/2016

This hotel's rooms are directly accessible to the outside with only a door between the two. I usually do not stay in places like this because I feel it is less secure among other reasons but had no issues during my stay. The picture on the site led me to believe it was an indoor hotel though so be warned. Also, there is no elevator so if stairs are a problem get a ground room. Room was clean and comfortable with microwave, fridge and ice machine (which was across the parking lot in another building from the room I stayed in). There is lots of construction because they are building another unit for the hotel. The parking lot is noisy which sometimes carries over into the room but does not last long. Plenty of cigarettes in the parking lot and stair area which permeates the air but I do not know if it is construction workers or guests. My non-smoking room was fine though. The rooms seem to have been renovated with fresh paint and caulking. There is a good breakfast located where you check in. They have a pancake machine that makes pancakes in about a minute (put your plate at the end and hit ok). The hotel is a right off the main road through Athens and plenty of restaurants along it.

"Outstanding "

5
09/04/2016

I chose this hotel because it is pet friendly, and the location was perfect. Many choices for dining in walking distance. Our room was very clean and smelled amazing when we walked in. The bed was very comfortable. The staff was friendly and professional. We didn't eat breakfast there so I can't comment on that. We will definitely stay there again!

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your review, sienna06! It's always a good day for me when I hear that one of our guests had an outstanding stay. You and your pet are always welcome. Next time you stay with us, you should definitely try our complementary hot breakfast!

"Stay away until new building is complete "

2
05/04/2016

There is a new BW Plus tower under construction. The existing rooms are BW Minus. Very ordinary rooms. Breakfast barely acceptable. Only good thing is the bargain rate. OK for overnight if nothing else is available. Feels very sketchy when you check in and have to drive around the block to find your room

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your criticism, webtravel. Yes, we are currently undergoing a major transformation from motel to hotel, which as you can imagine is a messy process. We're sorry for the inconvenience caused. I sure hope you'll give us another shot once our tower is complete at the end of the year!

"Keep up the good work"

5
22/03/2016

I have stayed here a number of times and every time as been great a good very clean Hotel they are building an extension but don't let that put you off from staying here we will be back there in a few weeks time Keep up the good work

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I appreciate your kind words, Kevin H! Thank you for working with us as we renovate our property. Give us a call next time you'll be in town; we always have a room for you!

"Not good"

2
21/03/2016

We had to walk through a dangerous neighborhood just to eat breakfast every morning. They were out on their balcony's looking at us as we walked by and it was very uncomfortable. The phone in the room didn't work properly and there are no microwave ovens in the breakfast area to heat the food after getting cold quickly. I wouldn't recommend this hotel even after they are done with renovations.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Vincent A, I'm sorry you had such a bad time at our property. I can assure you that the apartment complex near us is safe, despite the bad vibe you may have gotten. As for the microwave, we have foregone having a microwave in the breakfast area because our food is served straight out of the oven and kept hot on special skillets. I hope you'll give us a second chance once our tower is complete. Give us a call and we can set you up with a special, discounted rate.

"Unacceptable service"

2
18/03/2016

Booked a 3 night stay with a school group. Rooms are not cleaned after first day. Specifically asked for a certain number of towels to be clean readily available. Not enough shower products available. Tried to call front desk 8 times no answer. Tried to call 1-800 customer service and they won't be available for 2 more hours. Basically NO ONE To answer a customer service or CONCERNED call. Unacceptable. Did I mention the trash is still left in the room from the day before;(

"Motel at Best"

2
16/03/2016

I was less than thrilled with the Best Western in Athens. It's a motel. The rooms were dated; there was a microwave from the 1970's in the room. I was sure to put the chain on the door. I've been all over the world, and this was the saddest place I've ever stayed. The staff at the front desk made up for the motel's shortcomings. They were super friendly and helpful in explaining where to park, etc. Maybe all the construction will unveil a nicer, more modern facility? Only stay here if you absolutely must.

"Overnight Stay While Visiting Daughter"

4
15/03/2016

Hotel is clean and convenient to UGA. The hair dryer did not work but the quickly brought me a replacement. The rooms seemed updated very clean and crisp. Access to the hotel is a little tricky. It is close to lots of restaurants.

"Under Construction?"

2
14/03/2016

Be prepared to be less than impressed when you pull up to the office. The parking lot and office are cracked, aged, and next to a construction zone. The construction zone is the new office. Then walk about a block down to your rooms. You cannot get into the parking lot from the main street, that gate is locked. The rooms were not bad, but not great.

"Poor for price"

2
10/03/2016

We stayed there as a group for a gymnastics meet and were charged $165 plus tax. It was not a hotel that was on our list, but since those had all filled up we found this on our own.Good hot breakfast and close to UGA are the two positives. The room itself has been updated a bit, but the sink didn't drain, the rubber shower mat was moldy, fan on AC unit won't adjust to high, and the wallpaper in the bathroom is coming off. The breakfast room is tiny and a mess too. The price on all of the national websites dropped this location to $119 per night and lower so I asked for that rate and was not given any adjustment at all. For the price, a disapointment

"Great location, clean room"

4
29/02/2016

We stayed here when my daughter was attending a music conference for high schoolers at the Classics Center. It was tough to find a room in town. We don't normally stay at Best Western but we wanted to stay near the university and this was very easy access to the Classics Center and UGA, so we booked it. Despite the construction, we were pleasantly surprised at the cleanliness and updated décor of the room. The breakfast wasn't fancy but provided some hot and cold items that did the job. We would consider this hotel again.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your review, IByenyenS! I'm glad you enjoyed our rooms. Our thought process was: if we're putting up a new building, we should also completely renovate each of our existing rooms! Nothings puts me off more than a dinky and shady room, and I'm sure you agree. I'm hopeful that you'll give us a shot again as soon as our new tower is completed!

"Undergoing construction, but nice stay!"

3
27/02/2016

All was okay. Rooms were nice and clean, there was an issue with my reservation (I booked two rooms over the phone, but only one was reserved upon arrival) but this was sorted with no issue and the man at the counter was very nice. Construction is currently going on at this hotel, they keep construction quiet at night, but some of the construction workers are noisy at night and some were hanging out outside. But it does seem the have definitely reduced the rates due to the construction. Other than that, the stay was nice, very close to the downtown area and close to many restaurants, we came for work but definitely had a little bit of time to enjoy ourselves.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I sincerely appreciate your feedback, Brandy C! I'm glad we were able to fix our little blunder for you. I hope you'll give us a shot again once the new hotel tower is open. We'll do our best to make sure that "all was okay" turns into "all was great!" when talking about our property.

"Recent Stay at Best Western Atherns"

5
24/02/2016

Friendly, helpful staff. Pet friendly. Great internet. services. Facility is Outdated...BUT... a new hotel is being built and will open soon! Good location - convenient to everything. Would stay again.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I'm glad you had a great stay at our property, Karen P! After 25+ years, we felt it was finally time for a (major) upgrade. We're hoping to have our new property open by the summer - weather permitting. Let us know next time you'll be in town so we can accommodate you!

"Clean, comfortable, pet friendly, quiet"

4
23/02/2016

A nice clean room. The area is residential and very quiet, and you can wander easily out of the parking lot into a residential area to walk your dog. The place was partially under construction, but it didn't inhibit the check in process or upset my stay. The majority of the place is normal, it just looked like they were building a new lobby. The college-age guy at the counter was nice and friendly.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I'm glad you enjoyed your recent stay with us, DPitty! I want to thank you for understanding that we're going through a few major renovations. You and your dog are always welcome here; let us know when you'll be back!

"Under construction"

3
19/02/2016

The rooms are clean, but small. There really isn't a place to put your suitcase down to open it other than the bed. Parking is not good. This hotel is under construction so you have to go down a side street to get to the parking from the office. The parking is still in front of your room, but it's tight. The breakfast is minimal at best and you have to walk back up the side street to get to it. I think this will be a nice hotel when the new part is finished, but right now it's just OK. There isn't a fitness room either.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
USNAUTmom, thank you for your feedback regarding your recent stay with us and for working with us as we transition to a new building. I'm sorry to hear our complementary hot breakfast (complete with eggs, sausage, biscuits, gravy and a pancake machine) did not meet your demands. We hope you'll give us another shot once our building (complete with a fitness center) is done!

"just right"

5
14/02/2016

A clean, comfortable room with a friendly staff at a budget price. Close to downtown & The Classic Center. I was travelling solo and felt perfectly safe. Having the Varisty acrossacross the dtreet was a plus

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
It makes my day to know that one of our guests had a superb experience at our property, chambleechick! Clean and affordable are the two qualities we strive for the most. Let us know next time you're in town and we can accommodate you with another clean and affordable room!

"Clean, but complicated"

3
05/02/2016

I got one of the last rooms in Athens when I booked about two weeks ago. I understand there was a sorority mother-daughter function. The hotel is old style, with outside balconies. I checked in about 9 pm. The clerk, who was nice, took a while to assign me. He put me upstairs on a corner, which he thought would be comfortable for a solo woman traveler. As many have mentioned, this property is under construction as they build a more modern facility. It's a maze to find your way to the rooms in the back. When I got there, it was clean and well-equipped. There was a jacuzzi in the main sleeping area, which was shall we say unique. The bed was comfortable, and it was quiet, despite the location off busy streets. I'm glad they are modernizing. I'll try them again when they are finished.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I appreciate your feedback, Ltmc01! Thank you for tolerating the construction we have on our property. As you can probably guess, navigating our property will be much easier once we have our new building finished (I hope the clerk who assisted you provided you with a map of our property). We can't wait for you to stay with us again once the building is finished! Ask for a top level building; the skyline of the city will look great from there/

"Bad night"

1
03/02/2016

Worst place to stay if you are handicapped. No help getting to hotel from hospital, and night clerk gave attitude about checking out. Had to call someone from out of town for help getting a ride to hotel to check out.

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
dadams53, I'm afraid I don't know what you're talking about. The owner, Liz, spent 3 hours phoning businesses in Athens (from Taxi companies to Medical Transportation companies to churches) trying to locate a service that could transport you to the hospital. None were in your price range, so you declined every alternative we presented you.

"Dirty Jacuzzi"

4
03/02/2016

I was happy with the service of the hotel, but the jacuzzi needs to be cleaned. I am a loyal Best Western Rewards member. I enjoy staying at Best Westerns in several state, Florida, Geaorgia, Alabama, etc. However, the dirty jacuzzi has turned me off at this time. Maybe my next experience will be better.

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
Jessica U, I'm sorry to hear about your unpleasant experience with our Jacuzzi. We take cleanliness seriously at this property, and can assure you that this was an isolated event where proper attention to detail was not exercised. Let us know when you're in town again, we'll make sure your next experience is better!

"Under Construction"

3
28/01/2016

It was a good location for us with a dog . . . not easy to find a place to walk a dog. It is under construction and you must drive up to office for breakfast. So, if you like to walk it's a good place to stay. Looking forward to the new look and remodeled rooms (?).

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
Carol B, I'm happy to hear that overall, your stay was a pleasant one. Thank you for understanding that we're under construction (which creates minor accessibility issues for the time being). We look forward to having you again!

"Not Optimal (under construction)"

3
21/01/2016

There was a lot of construction a the time of our visit, requiring us to walk a block with limited sidewalks to access the office/breakfast areas. The room we had contained 2 double beds, but was very small, very cramped. The internet was a problem the entire time (no pages loaded...worse than dial-up). Since I needed it to complete business, this was very frustrating. I had to go to a coffee shop in town to complete business. The staff was very friendly and rooms were clean. It would have been perfect if I only needed a place to sleep and had not planned to use the other amenities.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Tara P, I'm sorry to hear you had a sub-par experience at our property. Did you try the computer in the front lobby? It is free for guests to use (along with free printing). The construction of our tower (the main source of our complaints) is only a few months away from being complete now. I hope you'll try our hotel again then!

"Photocopying of driver's license and cc."

3
06/01/2016

The BN Athens (N. Milledge Ave), upon check-in photocopied my driver's license and credit card to file away for 5 years for "audit" purposes. No other hotel has ever done this. I would not recommend staying at this hotel because of that.

"Room was new....but....."

2
31/12/2015

Our room looked very new and that was a plus, along with the front desk staff. That was about the only plus here. When we arrived check in was fine but when we pulled around to our room we were instantly "reviewed" by some of the other guests who were hanging out in the parking lot. Our key did not work so I drove back up to the front office. The front desk clerk redid the keys and came down to assist with the door. He pet the dogs and apologized for the inconvenience. From there it got interesting. Our neighbor brought in 4 large coolers into his room, our other neighbor had a visit from the police and the rest of the evening consisted of people hanging out in front of their rooms drinking beer along with many cars rolling in and out. When I walked the dogs I watched the same man walk from the low income housing apartments (that were behind the main hotel building) to the main front office parking lot of the Best Western......about 20 times. I was glad we had our dogs. Below average based on the other guests that seemed pretty permanent and the area that the hotel is in. I think the new tower (that looks amazing) will really help this place but until it's done, keep on looking for a place to stay.

"Great staff"

4
30/12/2015

Really felt like attention was lavished on me during my stay here. The receptionists were fabulous in letting us know where we should be costing and when. Really enjoyed my stay here and would definitely book again. Thank you again for all your help and see you next time!

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I'm delighted to hear your stay at our property exceeded your expecations, DeliciousinDXB! Our entire staff is trained in making our guests feel as welcome as possible. Don't hesitate to give us a call next time you know you'll be in town!

"Have Stayed at this hotel twice"

5
26/12/2015

My daughter and I stayed at this hotel last year while in town for a school event and was very pleased with our stay. So for this years event we knew with out a doubt we would stay here again. We will be back next year too.

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
We appreciate your positive feedback, Tina D! Turning first-time guests into repeat guests lets us know that we're providing a good service. Next time you're in Athens, let us know if there's anything we can do to make your stay more enjoyable.

"athens for graduation"

3
22/12/2015

needs to be updated and needs better towels. Staff is very efficient and professional. In a very good location. Out of town but close enough and on a main road close to restaurants and shopping by car. Construction is in process and parking is tight with only one way out and dark road up hill if you want to walk from parking lot to front lobby. Looks scary at night. They needs better access to front lobby and breakfast during construction. bathroom is small and desperately needs updating. Needs real bath towel not skimpy half towels

TrippMoore170, Manager at BEST WESTERN Athens, responded to this review
Bonnie S, thank you for your honest and constructive review of our property. I'm glad your stay was overall a pleasant one. As you can probably tell, all of our issues stem from our ongoing construction project. We hope you'll stay with us again once our new building is up and running!

"Good clean Hotel"

5
28/11/2015

We have at this Hotel before and it was like we had not been away they are now extending the Hotel but the building work did not bother us and we will be back there next year, Room was clean and the internet was good to.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Kevin H, I'm very glad to hear that you had another great experience staying at our property. We know the construction site is our biggest issue, so I want to thank you for pardoning our progress. You're always welcome here!

"Comfortable Room"

4
26/11/2015

The Best Western Athens is a comfortable place to stay. They were in the middle of a building project around so it was difficult, at times, to drive around the property. The room was comfortable, but a bit worn, and the breakfast was average.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for taking time out of your day to review our property, bhunter21! We're glad to hear that your overall experience was a pleasant one. I would like to apologize for the inconveniences the construction project caused. On the bright side, the end is finally in sight. We hope you'll stay with us again once the tower is complete!

"Location"

4
23/11/2015

The Varsity Restaurant is right across the street. Best chili cheese hotdogs in town. Construction of the new building is going on. They said they will have a work out room in the new building I think this will be a good addition.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Danni A, thank you for your positive review! You are correct, we will have a workout facility once the building is complete (along with an indoor pool and a spa). We hope next time you're in town, you'll be able to stay in the new building!

"Under Construction - But still TRYING HARD!!!!"

4
17/11/2015

Parking because of construction was a little tough - but the staff and the breakfast made up for that. They have a laundry and that was a big plus. Room was clean and pleasant. We used a gift card given to us for multiple stays and got our Harley Discount = WIN/WIN

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your positive review of our property, lange1! Our ongoing construction project has caused a few issues that has left some people unhappy, so we're working extra hard on what we can control to provide our guests with a great stay. Give us a call next time you're in town! We can honor your Harley discount again.

"Bed bugs...beware."

1
16/11/2015

I recently stayed at this hotel and a day later I woke up with bites all over my arms, hands and some on my legs. I thought I checked the room before I slept there but apparently not good enough. So beware if you decide to stay there. I should have stayed elsewhere that's all I can say....hindsight is 20/20

"Pretty good!"

4
16/11/2015

I was unaware the hotel was kind of motel style- I'm not sure if that was listed anywhere and I just missed it. The breakfast was the average egg patty, sausage, biscuit, gravy. I had booked multiple rooms and they allowed me to use one AAA card for a discount, unlike the Holiday Inn down the road. It's a $4 uber ride to downtown.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
We're pleased to hear we were able to accommodate you and your wedding group, Katheryn C! As I'm sure you know, we're undergoing major renovations to transform our property into a Best Western Plus Hotel. Next time you're in town, give us a call and we can get you set up with the AAA rate again! 706 546 7311

"proximity to Athens regional health center"

4
14/11/2015

came to visit sister in hospital. Route going to and from hospital and hotel was easy and quick. Room was very clean with no odors. Fortunately,all rooms nonsmoking. Property not that great looking right now, but they are in midst of some new construction and I think they will renovate existing buildings to match the new.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your positive commentary about your recent stay with us, Walter W! Being that we are so close to the two hospitals in town (Athens Regional and St. Marys), we try to offer affordable rates for visiting family members. I hope you decide to stay with us in the future, hopefully under more pleasant circumstances!

"Close to where I need to be"

4
13/11/2015

Second time I have stayed at this Best Western. It is very close to the office I will be working out of. I know that they are very happy that the weather has subsided so the work on the new building can get started. Enjoyed the Sauce House BBQ restaurant that was suggested and was with in walking distance.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Jarred R, I want to thank you for your positive review! We're as anxious as our regular customers are to see the completion of our new building, so now that the rain has subsided, we're hoping to get back on track. Let us know next time you'll be in town! 706 546 7311

"Under renovations"

2
11/11/2015

We first went to Comfort Inn in Athens due to TA reviews and found it is no longer. So we ended up at BW. Got a great rate. Room was OK - clean, mostly comfortable. Very noisy. We have a fan that we run when we sleep and we still heard stuff over the fan. There are only two stories, but it sounded like something was above us, beside us, right outside the door, etc. When they get their new tower built I am sure it will be a nice property. Young woman at the front desk explained that there is a new tax on all hotel rooms, but couldn't explain what it's for. It seems to me, she should be able to tell guest what they are paying for.

"Hotel would not respond or call me back to discuss a refund that had previously been promised."

1
09/11/2015

Signed up and prepaid for a 2 night stay, but was so disappointed in the motel that we told the front desk clerk that we did not want to stay a second night because the room was musty, smelled bad and there were ants in the bathroom. There was loud noise in the parking lot all night long. The desk clerk promised that we would be credited back for the second night's stay, but that never happened. I called several times and left messages, but no one ever called me back to discuss. Orbitz, through whom I booked, refused to assist.

"Always a pleasant experience"

5
07/11/2015

I travel to Athens at least 2 or 3 times a month on business and have been staying at the Best Western Athens for several years. Hands down this is the best deal in Athens for a clean and comfortable affordable nights sleep. The employees are always pleasant and make me feel welcome. I would recommend this hotel to anyone who travels to Athens.

"Helpful!"

4
30/10/2015

Thank you Ernesto! Your recommendations for the Last Resort and Marker 7 were great. Our housekeeper Betty was very kind to come back and clean the room when it was convenient for us since we had our dog with us.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Nicole C, Thank you for your positive review! I'm delighted that you enjoyed your stay and even happier to hear that our staff went the extra mile to accommodate you. We hope you'll stay with us next time you're in town!

"Tired, Dingy, Smelly, Expensive"

2
30/10/2015

Hands down worst Best Western property I've experienced. I got in late and left early (thank goodness), but the overwhelming odor of some kind of air freshener kept me awake, so I had plenty of time to take in the dinginess of the room. My bill of nearly $200 felt like a violation.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your honest review, Legiope. I'm sorry to hear that your stay was sub-par. As you probably know, we're undergoing major renovations to the property that will result in the addition of several new hotel rooms. I'm very positive that the new rooms will help eradicate the "dinginess" you experienced during your stay. I hope you'll give us a shot again once our new tower is erected!

"Good Location "

3
30/10/2015

Comfy rooms, cable TV, updated services with USB Ports at the beds, WiFi never worked but we walked to a local restaurant since this is located pretty much right down town Tight parking, but fenced in and secure Pet friendly which is why we stayed here

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I appreciate your review of your recent stay with us, Bonish_Photo! I apologize for the faulty WiFi. I'm alleviated to hear that everything else met your expectations. We'll have a lot more parking free up once the construction project is complete. We hope you'll stay with us next time you're visiting Athens!

"Just what we needed"

4
26/10/2015

Our daughter is a Junior at University of Georgia and the Best Western is located just down the street from her sorority house. She was able to walk and eat breakfast with us both mornings. The Varsity is across the street. Nice to be so close to my favorite hotdog place.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for taking time out of your day to review us, Leon! Our location is a great selling point. Folks come for the location, but stay (and return!) for the hospitality and cleanliness we offer. Give us a call next time you're visiting your daughter and we can take care of your lodging needs. (706) 546-7311

"Very satisfied"

4
26/10/2015

I was very happy with the Best Western in Athens Ga! They are under construction and the breakfast and lobby are just next door. I stayed two nights and received wonderful service. I travel with a small dog and I left the no service sign on the door. When I returned housekeeping had left extra towels hanging on my door! At breakfast on my second day I over heard an older couple at the front desk that was very confused with directions and the desk staff took time getting them out of town step by step.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your review, Sarah D! It makes me happy to hear we were able to go the extra mile to make your stay enjoyable. This reinforces my beliefs that the difference between a great hotel experience and a terrible hotel experience lies in the details. Let us know next time you're in town and we can set you up with a nice room at a reasonable rate! (706) 546-7311

"Football weekend getaway"

3
19/10/2015

The limited amenities seem hardly worth the price charged during a gameday weekend, but is par for the course for the area. The rooms are snug, but the beds are comfortable and the property is fairly conveniently located to downtown and the college campus. Construction of a significant addition to the property is currently ongoing. That makes for a slight inconvenience (e.g., cuts out a few parking spaces), but the addition should greatly enhance the amenities offered by this property.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your honest review of our property, Timothy H. I'm glad we were able to accommodate you with a good night's rest during such a big weekend in Athens. You are correct, the completion of our new building will bring many new amenities for our future guests, including a hydrotherapy spa and fitness center! We hope you'll stay with us again next football season when our new Plus property is complete.

"Over-priced, medicore"

3
16/10/2015

Overpriced for mediocre motel.They seem to be undergoing some renovations, but it's a no-frills motel, by no means a hotel, and guests are paying renovated pricing on older motel rooms. Rooms smell of over-bearing fragrance products used to mask foul odor. Average to below acceptable level of cleanliness. Beds are not comfortable.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Shesk8, I'm sorry your recent stay with us was sub-par. I do apologize if we did not communicate to you the amenities we offer, which includes free hot breakfast, guest laundry room, free wifi and cable, and a free printing center. We hope you'll give us another shot next time you're in town. Give us a ring at 706 546 7311 and we can set you up with a room at a reasonable price!

"On Way Home"

3
14/10/2015

The location was convenient to where I was visiting and I had BW points to use for my stay. However, it is under construction and you must drive to get their breakfast and there is no place to walk a dog.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Carol B, I'm disappointed to learn that we did not exceed your expectations at our property. We are aware that our construction project has caused a few of our guests to be less-than-content with the proximity of the breakfast area to the rooms. If you're ever in town, we hope you'll stay with us again and give us another chance. We can show you where to walk your dog if you choose to bring him along (we have several spots for this on the property). Give us a ring at 706 546 7311!

"Under Construction"

3
03/10/2015

Staff was friendly, room was average or slightly above. The construction was an issue, they didn.t have an access point from hotel to office, so each morning to get breakfast, you have to walk to the street half a block up the street then left to the office. not an easy walk when trying to take something back to the room for your spouse, New hotel to b completed 3/16 looks beautiful.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thanks for the feedback, Cindy S! We're glad you enjoyed your stay, despite the less than ideal breakfast location. Luckily, the end of our construction project is in sight. We hope you'll stay with us again in the future when our new building is erected. Give us a call next time you're in the area!

"Convenient to downtown Athens and University of Georgia"

4
28/09/2015

This is an older hotel that is undergoing renovations to bring it in line with current guest expectations an decor trends. A lot has already been done to the existing rooms, although they are waiting for granite counters to be installed in the bathrooms. Also, they are building a new tower of rooms onto the hotel.The room was clean, nicely appointed and had a comfortable bed. The staff was also friendly and helpful.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
I appreciate your review of your recent stay with us, Susan H! I want to thank you for pardoning our progress, we know the construction has caused a few minor inconveniences. Give us a ring next time you're in town at 706 546 7311 and we can get you set up!

"Convenient to UGA"

4
24/09/2015

Stayed one night for a conference at UGA was very convenient to the campus. Staff was helpful. They are under construction but this did not bother me. I am looking forward to staying in the new building. They have a pancake machine for breakfast and they are good!

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Sarah K, It makes me happy to know that we exceeded your expectations during your stay. The pancake machine has been a huge hit so far (I must admit I've had a few too many myself). Next time you're in town, give us a call at (706) 546-7311 and we'll take care of your lodging needs. We look forward to seeing you!

"Very nice hotel, nicely appointed"

4
23/09/2015

Room was ready when I checked in, nonsmoking with 2 queen beds as I reserved. Staff very friendly and helpful. Continental breakfast very good. Did find several packages of condoms in the desk drawer(fortunately, they were unopened). Glad I found them before my 11 and 9 year old did.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Room was ready when I checked in, nonsmoking with 2 queen beds as I reserved. Staff very friendly and helpful. Continental breakfast very good. Did find several packages of condoms in the desk drawer(fortunately, they were unopened). Glad I found them before my 11 and 9 year old did. Thank you for your kind, honest review, Dawgfan1967! We're glad we exceeded your expectations. I would like to extend my apologies for the items you found in your drawer; I can assure you it's not a common practice of ours! We hope you'll stay with us again next time you're in town. Give us a call at (706) 546-7311 next time you find yourself in Bulldawg Nation! Go Dawgs!

"Comfortable bed"

5
16/09/2015

I have stayed at this Best Western a few times. I always get a great nights sleep. Don't know why some hotels think they can buy cheap beds that are hard as a board. This hotel understands good beds equals good stay. I'm looking forward to the new building.

TrippMoore170, General Manager at BEST WESTERN Athens, responded to this review
Thank you for your kind review, Ed091459! We're always glad to accommodate our former guests when they're in town. We agree - comfortable beds are the cornerstone of a good night's rest. We look forward to seeing you again! Give us a call at 706-546-7311 next time you know you'll be in town