Best Western Hotel River Cities, Ashland

Great staff very friendly. Room was very clean. Great breakfast even with Covid limitations. Would definitely recommend this hotel since it was affordable and comfortable. Great location with many restaurants nearby.

Staff is on the ball and quick to solve any/all problems. Location is very convenient and facility for pets is good Staff available anytime for any problem/concerns. Due to covid, cannot honestly evaluate breakfast

This hotel was spotlessly clean and the staff was super friendly. We're used to our memory foam mattress at home and this spring mattress was not very comfortable. It was too firm for us but the pillows were super fluffy and comfy.

The maid service was horrible, I had to ask for my towels to be changed, I had to ask for the trash to be taken care of , and I had to ask for my sheets to be changed. I complained about the noises and no one would help or listen.

Great and affordable place to stay. Clean, comfortable and very quiet location. Breakfast not available because of the virus, but they did offer to go breakfast and coffee. I would stay here again instead of Ashland.

This hotel is the best ive ever stayed at. The guy at the front desk was super nice. He helped us with direction where we needed to go. The cleaning ladies came around to make sure we had everything we needed. This hotel is highly recommended if you will be staying in the area. Super clean hotel.

We stayed here in March and it was pretty warm outside. When we got to the room it was clean and nice but it was very very hot in there. So I went to turn the ac on but it wouldn't work. So we called the front desk and asked for a fan or fix the ac. They said there was no fans and they lock the ac out till spring. So we had to sleep in a sweat box all night. Was not happy at all. Won't go there again.

Check in was painless. Staff was very friendly and helpful with the surrounding area. My room was nice, clean and everything worked. There were plenty of options at breakfast and was prepared nicely. Will definitely be staying at this location again the next time i am in the area.

Check-in was fast. Room was clean. Comfortable beds. Shower was good. I did not have the breakfast.Had to leave before the 6am start time.Will stay here again when I go back to Ashland,Ky..The gentleman who was at the front desk was very friendly and helpful.

I really recommend this hotel if you are staying near Ironton OH. The breakfast is great a lot to choose from and very filling. I try every time to stay at this location. Food and stores are in walking distance if you need anything. The beds are comfortable and I always have a good night sleep.

Stayed here while visiting the Ironton Wizard Festival. The staff was great, the breakfast had a wide variety of items, and the rooms were clean and comfortable. We were able to get an early check in when I just went in to ask if we could leave our car as we were meeting up with family in the area.

If you have ever been to Ashland, Ky looking for a decent /. affordable hotel near the downtown area, you probably had no luck, But if you go a few miles north on US 23, you will discover this hotel and be pleasantly surprise. I recommend this location to all travelers, the staff is very accommodating, the check in / out very quick, lobby, / rooms very clean, the business office has all the office needs, vendors machines are stocked and breakfast is well done. Also there are restaurants close by.

Staff was very friendly and professional. The room was nice and clean and decor was fine. My favorite part of the stay was their big variety breakfast. The breakfast was included with my stay and I was pleasantly surprised at the large variety. Breakfast was delicious and the kitchen staff was on top of everything to make sure we didn't run out. I liked how the dining room stayed clean. For the price I paid for my stay it was one of the best breakfast at a hotel. The only thing to be aware of is that my bathroom did not have an overhead fan to turn on while bathing. Don't know why it wasn't created in the bathroom but it's not a big deal to me. Great value for the price I paid for my stay. I stayed at the Ashland KY by River Cities location.

This hotel is very clean and in a great location. Cant beat the staff here. Rooms are quiet and breakfast was very tasty!! Enjoyed sitting around the pool to wind down from the day. Will stay here next time we are in town.

We had excellent rooms and they were clean. The staff was great and went out of their way to be helpful. There are places to eat nearby and to shop. Easy access and plenty of parking. The pool was very clean and not crowded.

We had canned soda and bottled water in the frig. However it had been set to max and the cans of soda burst and knocked the door open with soda all over the frig and on the floor. The staff was very quick to clean up the mess and even replaced our soda and water.

The hotel is nice, in good location if you need to be in Ashland, Ky.or Ironton,Ohio. close to food and shopping but this morning i was not happy with the hotel. the bacon was burnt to a crisp and hard to eat as it broke into little pieces. the bed was not comfortable, kept making noise everytime i moved. had problems with the people in the next room, slamming doors and fighting. finally at 4 a.m. i had had enough, went to front desk and she said she could move me to another room my son was asleep and i was not moving him at that time of morning. so she said she would call the room and tell them if they didn't settle down they would have to leave. that really wasn't much help to me as i had been awake since they came in at 1:30 am. any way also informed the front desk when checking out. i have stayed here before and had no problem. so i would stay again but make sure i let front desk bur still at 1:30 a.m. i still wouldn't change rooms. the other people should be moved instead...

We booked a block of rooms for family reunion a year ahead. We checked on it several times some times they said yes it is here in the system, but when the family called. No we don't have any thing booked for you. We have had an awful time once we finally got it worked out it was ok. However I cancelled my room, but they charged my credit card. Sent me a text thanking me for staying there. I had to call them to take charge from credit. Card.

We stay at BW River Cities several times a year. We LOVE the staff - so kind and caring! Rooms - clean and comfy! Breakfast bar- fresh,huge variety! Hot cocoa machine... freshly baked cookies each PM.

Comfortable, clean rooms! Quiet night's sleep! Delicious breakfast bar with a huge variety! Delicious hot coocoa and evening snack of freshly baked cookies! My husband used the business/office room, and we both used the exercise room. Sweet, friendly, helpful staff and manager! We always stay at Best Western River Cities when we visit family....Even the same room! It's like our second home!

Very clean with caring and friendly staff. The room was clean and very comfortable.Hallways also clean and was just perfect for my stay. I did not eat breakfast but the aroma was very tempting. I plan to stay with this property again.

Check in was a breeze. Staff was very nice and helpful. Enjoyed the breakfast selection and was impressed with the business center. Very quiet hotel. Would recommend and definitely would stay here again.

Rooms are dated. Smell like mildew with poor ventilation. Sheets are actually damp. Carperts are dirty and beds are uncomfortable. Toilet seat was broken and barely any water pressure in shower. Lighting in Room is poor.

We had totally no complaints that I know of. The staff was friendly and helpful. The rooms were clean and well equipped. The room had a microwave, refrigerator, desk with outlets. The bed was comfortable. Breakfast was enjoyable, There was a good selection to choose from. It was nice to be able to visit with friends to start our day. Oh, yes. There was one problem. ESPN-U is not available. That forced us off site to watch the UK football game. You might want to consider broadening your TV offerings. Most of the UK games will be on the SEC channel. Or maybe you don't have that many UK fans staying with you? There was no noise room to room or in the hallways.

Rooms were clean, staff was friendly, and the free breakfast bar was wonderful! They have cappuccino and juice available at all times and also serve cookies in the evening. First time staying here and will be back when I travel to Ashland again.

I had to stay here with my kids for a few nights while our central air got fixed at home. The room was clean and had plenty of space for us. The pool was clean and maintained. Staff was super friendly and helpful! We loved our stay and we will be back!

Beat Western had a good breakfast, pool is nice, rooms are comfy, and never have any issues. Staff is nice and always friendly and helpful. Would definitely recommend to anyone. I stay there quite frequently.

My family and I stayed here for a night and I was very surprised by the cleanliness of the room and the friendliness of the staff. I started in a single king room. Impressed by the breakfast spread as well. Overall, this is a great place to stay for the price????

We have stayed here many times in the past. They have done some remodeling and added items to the breakfast, which is always good. Staff is always friendly. The rooms are clean and comfortable. Didn't get to use the pool this time, but have in the past. I like that it has a laundry also.

Nice hotel not much of a view. Room was clean and bed was comfortable. Staff were friendly and helpful. Lobby and kitchen were kept up well and clean. Breakfast was better than most at motels. If in Ashland again I would stay here again.

It's clean, quiet, GREAT breakfast bar, freshly baked cookies, yummie hot chocolate, exercise room, helpful staff...and hospitable Scott, evening shift at the front desk. We stay at this Best Western frequently. Love it!

Shelley B, General Manager at Best Western River Cities, responded to this review
Thank you so much for staying at Best Western River Cities. We are glad you enjoyed your visit. Please visit us again soon!

Top knotch service and room. I've stayed there many times this year. Its always clean and comfortable. The breakfast is very good, and they will even arrange transportation with the local taxi service.

The motel is very nice outstanding breakfast ! Comfortable rooms ! We study there every time we visit the area, the desk staff are very friendly and the motel is clean ! I would recommend this motel to everyone it is a great value !

Good breakfast, easy check in, easy check out, well priced, cozy and comfortable. Clean. Easy parking. Customer service was excellent. They have free Motrin samples behind the front desk. They offer free hot breakfast. It's a nice place to stay.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm glad you had a nice stay. I'll be sure to pass on your kind words. They will be appreciated.

We enjoyed this peacefulness of the hotel and no highway traffic. Breakfast was one of the best: Scrambled eggs, bacon, sausage, potatoes, french toast, biscuits, waffles, cereal, and lots more. Most of any hotel we had been too recently. Everyone was friendly and acknowledged us. Great place to stay.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm so pleased you had a wonderful time here. I hope we see you again soon.

Traveled to see Emmylou Harris at the Paramount Performing Arts Theater November 3rd. Stayed at the Best Western River Cities. What a wonderful stay. Staff are friendly and very helpful. Good location for getting around. Very clean. Beds and linens were perfect. Soft and clean. Rooms are large and have microwave, refrigerator, coffee maker. Breakfast was yummy. Both hot and cold options. Fresh food coming out from the kitchen frequently. Again everyone was friendly and patient with us out-of-towners. Would recommend.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm so glad your stay was a great one. We work hard to have something for everyone for breakfast. I hope we see you again soon.

The hotel was clean and the staff was awesome but the rooms were incredibly dated. The carpet and bedding looked like it was stuck in 1995. This is unfortunate when most of the hotels in the area have remodeled, were newly built, and completely updated. The cost is still a little high for what you're getting but being close to town makes it convenient.

Mary P, General Manager at Best Western River Cities, responded to this review
We are currently working on updating the hotel with new carpet and drapes. I hope you will stay with us again to enjoy the new updates soon.

we always stay here when we come for an event because i stayed here all the time for work and that's how i found it. its in a great location to shopping and places to eat. the breakfast is great. you have to have the white chocolate caramel cappuccino it's so good.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm so glad you had a good stay. Those cappuccinos are amazing and addictive!!! Hope to see you again soon.

My husband and I stayed here for a wedding and it was a great stay. The staff was friendly and were very helpful. The room was spacious and clean. By far the best continental breakfast we have ever had. Eggs, bacon, pastries, you name it they had it.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm glad you enjoyed your stay and had a good breakfast. It's always nice to start your day that way. See you again soon.

The accommodations were provided by corporate lodging. The room and grounds were nice and clean, the staff was helpful and courteous. This was a very pleasant stay, the breakfast provided was good and had a wide range of food to choose from.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm glad you were able to have a good stay. Hope to see you again soon.

Everything about this hotel was wonderful. It was clean. Breakfast was terrific! There were restaurants close by. And the mall was within a couple of miles. I would recommend it to all. There isn't anything I would say bad about it.

Mary P, General Manager at Best Western River Cities, responded to this review
Wonderful to know you had a good stay. I hope you'll stay with us again soon sea

I would recommend the Best Western to anyone visiting the Ashland, Kentucky area. I will stay at the hotel again when I return to the Ashland area. The staff was very professional and polite. The room was clean and the bed was comfortable.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm so glad you enjoyed your stay. I can't wait for your next stay.

Stayed here and had an excellent family reunion in the meeting room. Huge shout out to Scott, Shelly and Mary for making this wonderful. Hotel is clean, service spectacular and breakfast tasty and hot. Will always stay here when in Ashland.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm so glad we were able to help you have a great reunion. Hope to see you here again soon.

I thought this was a nice hotel to stay at and would stay here again. Rooms were clean and maintained and the staff was nice. Breakfast area was nice also. Good representation of the Best Western brand.

Mary P, General Manager at Best Western River Cities, responded to this review
I'm so pleased your stay here was a great one. I appreciate your kind words and will be sure to pass them on. Hope you will stay with us again soon.

visiting my husband's mother in the hospital, very nice place to stay great and well maintained breakfast and the rooms were very nice, both hubby and I were pleased with hotel and location worked out well as we were in Ashland, Ky

Mary P, General Manager at Best Western River Cities, responded to this review
I'm so pleased we were able to make your stay here a good one. Hope you visit us again soon

Stayed there for two days and really it was excellent. Well maintained. Breakfast was tasty and really enjoyed my trip staying here. Good service and the reception staff were really helpful. Sure, would recommend for others.

MParlin228, General Manager at Best Western River Cities, responded to this review
I'm so glad we were able to make your stay here a great one. I will be sure to pass on your kind words I know they are appreciated

A clean hotel. An very friendly and accommodating staff. Nice breakfast buffet. Will stay on my next trip. A few very minor issues: front door lock needed some adjustment room needs a brighter reading light they need whole milk as an option on the buffet

MParlin228, General Manager at Best Western River Cities, responded to this review
I'm glad your visit was a good one. On your next stay I will try and make sure that we have whole milk available for you. Hope to see you again soon

Beautiful property, warm friendly staff, and so nice and quiet. Wonderful food at breakfast with plenty to choose from. Close to Wal-Mart, Aldi food store, McDonald's, Golden Corral and Arby's. They had warm cookies every night, and plenty of hot food at breakfast. Beds were very comfy and room was immaculate. Plenty of towels in the bathroom too.

MParlin228, General Manager at Best Western River Cities, responded to this review
I'm so pleased you had a wonderful stay here. Hope to see you again soon

I initially reserved a room with Jacuzzi . I received a billing statement by email for 148.00.dollars.Once I arrived and checked in i found the room had mold and smelled bad so I ask to change rooms I was accomodated to a one bedroom king size bed that should have been charged 118.00 dollars.i had!to leave at 4 am and as I was leaving I found a billing statement had been slid under the door that my credit card was charged 169.00dollars . I had no time to dispute at front desk.si I have contacted customer service.also the bathroom smelled badly but I stayed anyway .the room was nice but wasn't clean .

Very friendly staff and clean room. I have stayed here before and will again. The hotel is close to shopping and next door is a family restaurant which serves excellent food. There is many more restaurant in the area and shopping mall. Close to major highways.

MParlin228, General Manager at Best Western River Cities, responded to this review
I'm so glad your stay was a good one. I will be sure and pass on your kind words. I hope you will stay with us again soon.

veru good hotel. staff was very nice the room was clean and neat .the hotel breakfast was excellent and well presented. we would stay there again if in the area. the check out was smooth they have express check out which I used

MParlin228, General Manager at Best Western River Cities, responded to this review
I'm so glad we were able to make your stay here a great one. I will be sure to pass your kind words on to Housekeeping and breakfast workers. I know they will be appreciated. Hope to see you again soon!!!

The staff and the cleaning staff go over the top to see that you are pleased with everything. Wonderful breakfast! Room nice and clean and everyone friendly and upbeat! We would stay no where else other than here when visiting relatives in the area. They are great! Quiet!

MParlin228, General Manager at Best Western River Cities, responded to this review
I'm so glad we were able to make your stay here a great one. Come back and see us soon!!!

Scott, the Front desk person was so warm and welcoming. Rooms very clean and roomy, nice towels and very comfy bed! Great find on the road especially after a 10 hour drive for a very good price. Stay here.

MParlin228, General Manager at Best Western River Cities, responded to this review
I'm so pleased that we were able to make your stay here a great one. I will be sure to pass on your kind words to Scott. He is a wonderful person. I'm glad you were able to rest after such a long drive. Hope to see you here at Best Western River Cities soon.

The staff was extremely accommodating and the room was clean. Loved the recliner in the room which was great for resting. The only problem was that the internet connection kept dropping my phone. Loved the industrial look of the old steel mill across the street! It made for some great photo ops.

MParlin228, General Manager at Best Western River Cities, responded to this review
I'm so pleased that your stay with us was a great one. I will be sure to pass on your kind words. I have contacted our internet provider and they have made a work order to come and check out what the problem may be. I know that next time you stay with us you won't have this same problem.

The best part of the hotel is the staff. Jim, who checked greeted us, the breakfast staff, folks that answered the telephone and the gentleman working the desk in the morning were all upbeat and professional. Sadly, the hotel is pretty low budget and unappealing. The bed linens, towels and toilet were clean, but I noticed dirt in corners and on the carpeting. Old toothpaste in the sink confirmed my suspicion that cleanliness was lacking. It was simply not the standard available at other locations for the same or less money. This was one time that saving $50 was NOT worth it!

MParlin228, General Manager at Best Western River Cities, responded to this review
Dear Susan O, Thank you for taking the time to fill out the survey about your recent stay with us. I am so sorry that your stay with us didn't live up to your standards. I appreciate you letting me know where it fell short so that I may address it immediately so that neither you nor any other guest will experience that. I know that next time you stay with us it will be a great one. If there is anything I can do to make this right please don't hesitate to contact me personally at 606-326-0357.

The location was perfect for where we had to go. There were plenty of places in the area to eat, see a movie etc. Check in was quick & easy. I traveled with my handicap grandmother so I requested a room close to the front door. They accommodated us with no problem. The room was decent. 2 queens, flat screen, clean bathroom & a recliner. I ran my finger across the picture hanging over the bed and dust fell everywhere. The rest of the room seemed ok. The front desk staff were great during check in & out. They offered a breakfast bar in the am. I grabbed a banana & a cup of OJ which was nice. Plenty of parking. I will be back, just hope they do a better job cleaning up the dust.

MParlin228, General Manager at Best Western River Cities, responded to this review
Thank you for taking the time to fill out the survey about your stay here. I so please that our staff was able to make your stay a pleasant one. I will be sure to pass on your kind words to them. I would also like to thank you for bringing to my attention the dust you found in your room. Please know that we will make every effort to ensure that neither you nor any guest will experience that again. Thank you for your loyalty to Best Western. Have a wonderful day.

A room is a room and its the little things that make a great stay and this little gem was a great stay. The staff is friendly and caring, the breakfast was fresh and hot each day and yes it was clean and neat. I appreciated the staff saying hello or how's your day each day. Rates were good for the area but worth more with the attention to detail the staff showed.

MParlin228, General Manager at Best Western River Cities, responded to this review
Thank you for taking the time to fill out the review for Best Western River Cities. I'm so pleased that our staff was able to make your stay a great one and I will be sure to pass on your kind words. It's always wonderful to hear that they helped make your stay live up to your standards. If there is anything I can do to help make your next stay even better don't hesitate to call me at 606-326-0357.

This hotel has the best cost/ value ratio in Ashland. Booked through my company's travel agent for additional savings. Rooms are comfortable, include a sleeper sofa and recliner, microwave, refrigerator, coffee maker. Has a small but adequate exercise room (elliptical, treadmill, weight machine), and a small business center with printer so that you can print boarding passes. Offers full breakfast, including scrambled eggs, choice of meat, potatoes, cereal, yogurt, breads, etc. especially enjoyed the 'scratch' biscuits. Have a reception with fresh baked cookies in the late afternoon. Located conveniently in Rt 23. Minor 'cons' - has very small, ground level sign-under an Arby's sign, and hidden by a large shrub. Difficult to see the sign, and the hotel is ~100 feet off the highway. Difficult to find the first time, especially at night.

MParlin228, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for staying with us here at Best Western River Cities. I appreciate all of your feedback. We will be installing new road signs before the end of the year that will make us even more visible to guests. I hope to see you again soon.

I always stay here. Best hotel breakfast going. Good location for Ashland/Ironton/Russell area. Clean rooms and recently remodeled. Plenty of restaurants and shopping around. Just a slam dunk of a stay.

MParlin228, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come and stay with us again soon.

nice hotel in area where not much to select from. happy to stay there, as working overnight in area. clean, quiet, helpful staff. near restaurants, shopping. good internet service, especially for area.

MParlin228, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding you recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come and stay with us again soon.

Room was very clean and comfortable. Staff was very friendly and helpful. Will stay again when in the area. Excellent value. I travel a lot for business and was very pleasantly surprised at how comfortable the bed was.

MParlin228, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come again soon.

I selected Best Western due to its proximity to my work site, but have cancelled for future weeks of my project in the area, and prefer staying 30-minutes away. Overall I found the property, accommodations, staff, and breakfast to be sub-par. On the cusp of assigning a "poor" rating.

MParlin228, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you have us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 606-326-0357.

I spent four nights at the Best Western River Cities in August 2016. Although the hotel was undergoing some renovations, everything about the hotel was satisfactory. I used the guest computer in the business center extensively, and experienced no problems. The breakfast was excellent.

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 606-326-0357. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tammy Abbott General Manager BEST WESTERN River Cities

I chose this hotel on the spur of the moment for a night's stay. despite the lobby being remodeled--the rest of the hotel was quiet and clean. with modern amenities. desk staff was friendly and helpful. complimentary breakfast was good. Room had very comfortable recliner.

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 606-326-0357. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tammy Abbott General Manager BEST WESTERN River Cities

River Cities Best Western was the closest to my family, so it was the hotel of choice when I made my booking. The entire staff was very welcoming and quick to help with any questions. Definitely would recommend to anyone visiting the Ashland/Greenup area.

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 606-326-0357. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tammy Abbott General Manager BEST WESTERN River Cities

Starting with the smell of the hall way. it smelled like it hasn't been cleaned ever. When I went in my room it smelled and didn't look like he had been clean. There was hair all over the bath room, The chair and sofa were both dirt. I didn't want to even lay my bag on the floor. I didn't want to try and get another room because it just felt like it was never cleaned. It felt like Hotel Hell. I would not want my dog their. I left to stay at a nothing hotel because I told them my room smelled and was dirt. They charged for my room and didn't refund my money. Plz Plz do not stay here. I don't know what they may have go some where else.

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 606-326-0357. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tammy Abbott General Manager BEST WESTERN River Cities

This hotel is in the center of town, but easy to get to. The room was nice size and beds comfortable. The fridge/micro was off the bathroom, which made it a bit awkward but it was doable. The staff was very helpful with a room mix up. Breakfast was plentiful.

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 606-326-0357. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tammy Abbott General Manager BEST WESTERN River Cities

I had booked this hotel a couple of weeks in advance and then added an additional day, a couple of days before with the 800 number. Upon arrival the front desk did not have the additional day. They had a room available - luckily. We are getting older and I had asked for a first floor room and did not get it. The hotel just needs to be updated, but the breakfast was very good and the hotel was clean and friendly.

Probably won't stay at this Hotel again. For the price we paid we have done much better at other places. The beds were not comfortable. The door was very loud when you open and closed it. Sounded like something in a horror movie. If there are people in rooms above you you will here the noise.

We were in town to visit friends and family. Check in was quick. Staff was friendly and helpful. We had a king suite which was awesome as we were able to have people visit us and had extra space to do so.

Ice cold ac, hot showers, confey marshmallow beds, fun pool, delicious breakfast bar, super friendly staff! I loved the stress relief soaps, lotion, shampoo, and conditioner. Mmmm so relaxing. They also had a little Keurig coffee pot in the room. It's something nice to look forward to at the end of the day. Great experience. Nothing is better that this ( is it? )

They say it is non-smoking, but people smoke in the rooms and they just pay the a "cleaning fee." The hotel will give you an air purifier at least! On the positives, they had a nice breakfast buffet and the location is pretty good.

Excellent Location. Easy access to restaurants & shopping. Hotel lobby & guest rooms very clean. Staff was very helpful. As you walk by staff, he/she would stop & asked if there was anything we needed. Nice pool that allowed rest & relaxation.

This is an older motel. Have stayed here several times. Location is in a business area but clean and staff was very nice. Breakfast in AM was good. Parking is free and close to building but I would be sure to lock car.Some food service close.

tabbott, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for staying with us. Look forward to you staying with us again. Anne Mertz Manager

It is comforting to know that those relatives coming from Indiana, Ohio, WV , Maryland, and California feel welcomed here. Plus the night clerk that found a room for my cousin was a pleasant surprise. They had reservations for Friday night only. However by the time they arrived, she announced they had a room for Sat, Sun & Mon too! I believe she went above and beyond the call of duty.

tabbott, General Manager at BEST WESTERN River Cities, responded to this review
Thank you very much for your kind response. We appreciate your business and hope to see you again. Anne Mertz Manager

We try to stay at Best Western when ever we travel. Most of the time we are extremely pleased. This particular hotel was wonderful. First time we stayed here and high marks for staff, comfort, cleanliness, appearance and value. Will stay again.

The motel is clean, convenient, and comfortable. Breakfast (complimentary) is very good. However, I seemed to be in town on a weekend (May 20th) that had some sort of children's activity nearby. Kids were allowed to race in length of the hallways late into the evening, a a dog was allowed to bark for quite awhile. Yes the parents are mostly responsible, but at some point the motel staff must have a responsibility to the rest of their guests.

tabbott, General Manager at BEST WESTERN River Cities, responded to this review
We appreciate your sending in this review and there will be a change made to ensure that this does not happen again. We apologizes for the inconvenience this may have caused.

fairly nice motel, conveniently located on 23 in Kentucky...we were visiting family and needed a place to sleep and to have breakfast in the morning, serves a hot breakfast which is much nicer than continental breakfast

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for staying with us. Hope to see you again soon!

First time at a Best Western. Not disappointed. Good breakfast, comfy bed and pillow. Nothing fancy but a great stop on a long trip. very helpful front desk staff. quick check in considering we couldnt find a room around there was glad to find this one

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for staying with us and for trying the Best Western brand. We appreciate your business.

Very friendly staff located near everything, breakfast was outstanding with variety of options, and room was very comfortable! Will stay here in the future and would recommend to anyone looking for a safe and clean place to stay.

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for staying with us! We appreciate your business and look forward to seeing you again!

Very convenient to all amenities. Room was ok. Would have liked the floor to have been vacuumed better and the chair was dirty but the bed was clean and comfy. Breakfast was great and open much later than most hotels. Would stay there again.

tabbott, Manager at BEST WESTERN River Cities, responded to this review
Thank you for staying with us. We appreciate your business. We have corrected the issues you had in the room.

The staff at the River Cities Best Western is extremely courteous and caring. The check in is a breeze. The breakfast is by far the best of any Best Western I've stayed at. Whenever I go to Ashland Kentucky for business, I stay at this Best Western and would not stay at any other hotel

Best W, General Manager at BEST WESTERN River Cities, responded to this review
On behalf of myself and my staff, we thank you for choosing Best Western River Cities. We are glad that you had a great experience and hope to see you again soon.

This hotel served us well on our 2 day drive home from South Carolina. It's about half way. The room had 2 queen beds and additional floor space compared to some hotels with the same beds. The hotel was quiet and the staff very helpful. We were hungry and tired of being in a car so we walked across the parking lot to the Golden Corral. While this option is not necessarily my first choice, it just so happened that they serve a wicked prime rib on the weekend! I was very happy!! There were plenty of choices for a meal there without having to drive again. Additionally, we were greeted in the a.m. with a very acceptable hot/cold breakfast bar. It too was a step above the typical, offering 3 different kinds of meat as well as cheese omelets, scrambled eggs, and boiled eggs. There was also an instant cappuccino machine, which I find enhances my morning coffee when I mix it 1/2n1/2. The hotel is located on a really fine highway that follows the Ohio River on the Kentucky side. For a Sunday a.m. drive I highly recommend it as beautiful and not busy, as least for our trip.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for choosing Best Western River Cities. On behalf of my staff and myself , we hope you choose to come back again. We are happy to see when our guests leave with a good feeling.

I've been staying here since May of last year. This is by far the best hotel in the area. Clean rooms, hot breakfast, and excellent staff. They're currently upgrading the rooms with new carpet and mattresses. I would highly recommend this place to anyone. Haven't had any problems during my stay and they make you feel like family.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you .We are always glad to see you and appreciate you choosing Best Western River Cities.. hope to see you soon.

I stayed here for a little over a week and was pleasantly surprised how nice this BW was. The room was clean and comfortable, had a desk chair that was in good working condition as was the Wi-Fi. The gem was having a very comfortable recliner in the room which was great after a long day. The breakfast was equally good with a good selection of fresh items and biscuits, eggs, etc. Out of the ordinary to have a varied selection of breakfast meats, such as smoked sausage, bacon, country ham and link and patty sausage. Overall a great stay and highly recommended.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for the wonderful comments. We are glad that you were satisfied. We hope that you decide to return in near future.

Since this is a new hotel in the area I expected it to be nicer. When my husband complained about our room when we were checking out they took us to a room that is being redone. Why that should have had anything to do with the room we rented I have no idea. The first room we checked into was gross. There were red stains on the comforter and the lights were blown. After handing my husband a lightbulb to install himself and walking away and after walking to the front desk to complain, they moved us to a room next door. It was not much better. The pictures of the bathroom door speak for themselves. (That is the door in the second room) The shower curtain had black stains( maybe washed with a pen?) and the first towel I grabbed getting out of the shower had a yellow stain. The coffee pot and microwave/mini fridge were covered with paint speckles so it looked like they didn't cover them when they painted last. All in all... NOT worth the over 100$ we paid to spend one night. (Also there was a party in the conference room and kids running and screaming up and down the hall directly outside our door. When they came to switch us to a different room, they did close the doors to the party room finally)

Best W, General Manager at BEST WESTERN River Cities, responded to this review
I apologize for any inconvenience you may have encountered. But we are not a new motel in the area . We have been here since 1982. If I can be of further assistance feel free to call.

I stayed here for three days and I was happy with my stay. My room was clean and my bed was cozy. I had a hot breakfast every morning and the service was decent. The only reason I didn't give an excellent was on the last day the room right beside us had a dog that would not stop barking. It woke me up just before 9 and I called the desk three times and they said they would take care of it and yet it barked away until I left.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for choosing Best Western River Cities. I am glad that you enjoyed your stay. I do apologize for the inconvenience with the dog , however we did try to get the dog to quiet down . We hope that you will come back again.

Could not receive receipt on check-out due to the running of the nightly audit. I understand this. But a promise to email receipt NEVER HAPPENED. Followed up with phone call to hotel today - still no receipt. Incompetent front desk staff !

Best W, General Manager at BEST WESTERN River Cities, responded to this review
I apologize for any inconvenience you may have encountered.

I stayed here on a business trip in November. It is located behind a few restaurants off of Hwy 23. I had no issues with service or my room. This hotel is definitely an older property that has been generally either been well-maintained or updated. I think this property is what one would expect from the photos online and from a Best Western property. I had no issues or concerns during my stay. I would say this is an average property in terms of amenities and look. It was clean and the staff was friendly. Probably rate about a 3.5 on the tripadvisor scale.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey. Your comments and suggestions help us to improve for your next visit.

Very nice and friendly staff and the room was clean and roomy. Excellent breakfast accommodations! Would stay at this hotel in the future should business take me there again. Several restaurants in the area to visit.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for choosing Best Western River Cities. We are happy that we were able to make your stay enjoyable. We really hope you choose to come again.

Everything was top notch during my week long stay. I now have to type more letters to hit the TripAdvisor work count. I really do not feel the need to embellish and expound on my stay. It was great. What more do I need to say? Sheesh.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you sir. We do appreciate your comments and suggestions. Glad your stay was what you expected. Hope to see you gin in the near future.

We enjoyed our stay at Best Western Motel. It was by far more that we expected. We appreciated having all the amenities such as refrigerator, microwave, coffee pot, television, and of course the hair dryer. We appreciated the maid having our supplies for us each morning which made our stay even more enjoyed. It was the best breakfast bar we have ever had and everything was delicious. The only other thing I might add is that we had two AARP cards and never got the AARP discount. With a 5 night stay it would have been much appreciated. Thank you !

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the survey regarding your recent stay. We strive to deliver excellent customer service. We are proud that you were satisfied and will be using your comments and suggestions to improve. Again thank you for choosing Best Western River Cities.

Very easy and no hassle hotel stay. Check in was easy, room as described and very clean. Staff polite and helpful. Breakfast was very good and prepared every morning. Jacuzzi tub was in room and enjoyable to relax in also!

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the review. Your comments and suggestions help us to improve for your next stay. hope to see you again in the near future.

We stayed here for parent's weekend while visiting my daughter for parent's weekend at Marshall University. The hotel was not far from the college about a 20 minute drive we had tried booking something closer but everything was booked. I would stay here again the hotel was clean close to major shopping and restaurants. Staff was very friendly and breakfast was very good.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for choosing Best Western River Cities. We are glad you enjoyed your stay. Hope to see you again in future.

There is a Steel processing plant that works thru the night across the street. The smell of the process make the air smell bad. The smokers smoke in the front of Hotel under the drive thru. The rooms are clean and the service is great. The breakfast bar is great! The staff is great and very helpful.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for your feedback regarding your recent stay with us . We understand that our area is highly industrialized and understand the area is not suitable for all guests. Hopefully you will choose to stay again so we can have the opportunity to use your feedback to improve your stay.

Noise level was horrible and got woke up at 8am instead of afternoon. Nobody at the front desk if you needed help with anything to ask a question too. Parking was very limited due to only being able to park in front of the hotel with no side or back parking available. Have door hangers as to what you want done to your rooms but the hotel staff doesn't take time to see whether you want morning or afternoon and wake you up at 8am anyhow.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Sir I do apologize for any inconvenience you may have encountered. We do strive to make sure our guests are comfortable. Hope you decide to stay again so that we may improve for your stay.

BW river cities provided an economical stay which included breakfast and cookies in the evening. I would use this hotel again when visiting family. It is conveniently located amid many restaurants, some within walking distance.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for choosing Best Western River Cities. We are glad that you enjoyed your stay. Hope to see you again in the near future.

This is a nice place overall they met my standards although the Hotel is very far from the Highway and is not a complete Non smoking hotel but it is very close to the mall and an asortment of resturaunts and the beds are very comfortable I like the cookie night and the free apple juice 24/7 I really don't like it being so close to AK steel because sometimes sketchy people come and check into the hotel but other than that its a nice place it could use some renovation though.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for completing the review. We are glad that you really enjoyed your stay. Hope to see you again soon

Great place to stay. Very nice staff. High speed wi-fi. Flat screen TV's with multiple HDMI ports to plug in laptop to stream from. If I ever have another project near here, I will definitely stay again. Staff was very helpful in explaining their rewards program and making the stay a pleasant trip.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
We appreciate you choosing Best Western River Cities. Hope to see you again in the near future.

Clean hotel and lobby, comfortable beds, good breakfast with a lot of variety, pet friendly, central location to shopping and other Ashland events , easy traffic in and out of hotel, quiet location, great area to walk a dog.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you for choosing Best Western River Cities. We are always striving to make sure our guests are happy. Hope to see you again in the near future.

I've been staying here for over 5 years while working in the area. The rooms are always clean and comfortable, the staff is friendly and helpful. They've returned shirts to me that I forgot when checking out the week before. BY FAR the BEST hotel in the area.

Best W, General Manager at BEST WESTERN River Cities, responded to this review
Thank you . We strive to make you feel at home. We hope to see you again soon.