SureStay Plus by Best Western AC LUXE Angeles City

The staff are always friendly. Hotel is very clean and tidy The staff make your stay very pleasant very central for all malls and Amenities Only down side is room internet is not to strong

Our group of four stayed in two rooms for two nights and experienced a number of issues: - the rooms are not well soundproofed and we had to endure loud street noise throughout the night - maintenance is horrendously lacking - our room had a window that didn't close properly - toilet wouldn't flush! - refrigerator didn't cool - bed was not as clean as we'd like and was too soft (worn out mattresses?) - sub-par breakfast - dangerous step coming off the lift and into the lobby (I tripped every time I came out of the elevator) - weird location of the small pool, right in the lobby, near the reception desk On the more positive side, the staff were friendly and the TV provided good selections. Overall, this place can perhaps due in a pinch, but is not worth the price they charge and definitely not up to Best Western standards. If anyone from Best Western does an on-site audit, I'm sure they will lose the brand name.

The staff here is very friendly and the price is reasonable. I like the porter Lloyd who always wear a smile on his face.

Comfortable room, very helpful staff. Location okay. Pool is at ground level and close to reception and the tables

They have an assertive front office manager who promptly tends to your needs and a highly supportive hotel staff.