Best Western Plus Metro Clark

We stayed last week fr Sept 14-16, 2026. Some items we found disturbing: -I arrived inthe hotel room, unpack my stuff on the floor and on the bed. When I was about to put my small bag on study desk----I found animal droppings on it (it looked like a rodent's but they later said it was fr a Lizard) -I escalated to front desk, was offered a room transfer, but since I am attending an event that time, i cant pack and unpack to another room. I didnt have time. So they offered to sanitize -In my head, there could be a rodent inside, it came fr prior guest, etc etc -Later that evening, and the morning after, no comms from the management (call, email, etc) -2 hrs prior to checkout, I called front desk and talked to the manager, had to repeat my whole story, etc etc. I said it bothered us the night before--everytime we hear a sound, we thought it would be a rodent -Upon checkout, I said that I felt no urgency fr the hotel. Like they were just waiting for the situation to go down, and I would just leave. -Manager said hopefully in the future I can stay again and maybe they can give a free accoommodation so I can have a new experience. -Manager also said its under investigation (But I honestly felt that they just investigated because I called several times, etc) -I emailed them so that they'll have a copy of my complain in writing, and also to inform them that I'll be posting a review online -Waste of a good hotel name. The one in BKK is clean, breakfast selection is good -Waste of money. I hope I just booked a different hotel right after finding the "droppings", but that would mean I'd have to spend money again. Overall experience: Disturbing, and a bit nakaka praning that a hotel with a good looking lobby, good looking rooms can have these things-ON THE TABLE, not even floor. (See pics) Also, walang sense of urgency ang mga tao here sa ganyang klaseng complain pala---kahit mag escalate ka. I dont know, maybe because I was calm? So kaylangan ba magwala para bigyan pansin ang reklamo?

This hotel was simply the best stay. Wonderfull service and good food and offcause the rooms were just the best. Location is within walking distance of SM and Laundry service if that is needed. Will go back there next year where we Hope to see Floyd and the crew in the restaurant again. Thanks for making our stay and amazing memory that will live on.

Best Western Plus exceeded all my expectations. The room had a spacious workspace with plenty of outlets, super-fast Wi-Fi, and a crisp, comfortable atmosphere to unwind after a long workday. The staff went above and beyond to accommodate a early check-in request, and the hot breakfast made mornings effortless. Seamless experience from check-in to check-out!

Thank you, Best Western Plus Metro Clark, for the excellent service we received.

Very accomodating! The staff and employees are very good, esp the frontdesk staff and bell boys.

This is a nice place for staycation, particularly on weekends. Lots of programs geared for families. From a kids club , pool , sports simulator and even a fitness center with spa. Hotel in itself connected to a basic mall that doesn't have a cinema , just shops and restaurant. The executive suite I booked proved to be a good value for money, very spacious . Bath robes however are provided only upon request . Smart Tv , cool AC are strong points. Staff are willing to serve particularly the breakfast area and bell . Morning buffet by Spencer Fusion provide good selection as well . Wi-Fi good. Won't divulge the sole reason it I am not giving it a perfect score .

Amazing pool view Nices restaurant Amazing people and service had a good experience with Kuya Joe-An thanks for all the insight of this beautiful city.

This was our second stay at Best Western Plus Metro Clark, and it continues to be our favorite "quick escape." Since I work from home, this hotel provides the perfect change of scenery to recharge while staying local. The Food Experience: We had breakfast at Spencer's Fusion & Bar, and the croissants are easily the highlight—absolutely delicious! However, the chicken nuggets and mushroom burger were a bit of a letdown; the quality felt below standard, even compared to basic fast-food options. On the bright side, this is the ultimate "lazy" staycation because of the fantastic in-house dining options. We ordered room service from both Cactus Jack and Legend Seafood, and it was so convenient to have such great meals delivered straight to our door without having to leave the hotel. Room & Amenities: As a family of three, we found the standard room a bit tight this time. For our next visit, we're planning to book the Deluxe King for a more spacious experience. We also hope to finally set aside some time to explore the other amenities, like the pool! Overall, everything was great, and we are already looking forward to our next visit.

I usually prefer booking directly with hotels, but for this business trip I booked my 2 nights stay at this hotel on trip.com. Before arrival, I had requested a room close to the elevator due to mobility concerns. This request was not met, as I was assigned one which was quite far from the elevator. I chose not to complain about it at the time, assuming the hotel might have been full or that the request was not properly passed along by the booking engine. Arrival itself was pleasant. The bellhop was helpful, and the security staff were warm and welcoming. At the reception, there were quite a few staff members, most likely interns, many of whom seemed to be observing rather than assisting, while one senior receptionist handled my check-in. I was assigned to Room 517 in what appeared to be the older building. The room seemed fine at first, but the air-conditioning unit produced a constant whirring noise. As someone with tinnitus, this made it difficult to rest. After reporting it, a technician confirmed the issue, and I was moved to Room 522. This room was slightly more spacious, clean, and still in the older section, but well maintained with a nice view. The following day, the internet stopped working in the room just before an important online meeting. I was told it would take time to fix and was offered the café as a workspace, which was not ideal due to the lack of privacy. I was then moved again, this time to Room 818 in the newer building. The room was larger and comfortable, although without much of a view. Unfortunately, while working, I encountered a small cockroach running on the table. I squished it with a napkin and showed it to the reception staff. They asked me if they can have the room checked while I went out for dinner, to which I said yes, but indicated that I did not wish to move to another room again given the number of disruptions already experienced. On my last morning, there was confusion regarding my prepaid breakfast. I had been told I could extend it to my colleagues staying in another hotel the night before, but the breakfast staff initially disagreed stating i only paid breakfast for 1 person. I had to go back to reception to clarify. Thankfully, the owner was present and resolved the situation quickly and professionally. Breakfast itself was average, with limited options, and the dining area felt a bit small and was also packed with a lot of waiters, some of whom were just standing on the side. Overall, the stay was disappointing. Multiple room changes, issues, and inconsistent communication made what should have been a simple business trip unnecessarily stressful. I also followed up with the duty manager via email after my stay and did not receive any response, which was unfortunate. It is actually one of the reasons why I am giving them 3 stars.

I'm very much enjoy my stay in Best Western Plus Clark, the room is nice only a few things can be fixed, like the central panel button is not as instructed, I wanna close pin light but the TV closed or I wanna change aircon setting but the light turned off, sth like that. And the door was not good when it close it bangs hard back and when open, I need to push hard to get it opened. Anything besides it, all good, particularly the view is amazing. (Room 913)

Convenient with spacious rooms. Should have a functioning business center

Everything was okay and some even exceeded my expectation. What disappointed me was that Indian guests felt privileged that they did not queue during breakfast. To make matters worse they overtook/jumped queue in front of children. I brought this to the attention of the restaurant manager but did nothing. I acted on my own initiative to uphold what is right and got into an argument with the Indian guest. This should have been managed by your hotel staff and not a fellow guest like myself. Foreign guests should not be treated better or given more privileges compared to the locals. All are paying customers which should be treated equally in accordance to what you paid for. But breakfast at the restaurant should be equal to all.

Checked in late to superior king room following evening opened curtails to view if dirty pipes / another building and looked like a dumping ground . Bit to late to move rooms and complain as checking out following day . So unable to open curtains so had a very dark room …. Not superior and all

The facilities and amenities are excellent—highly recommended! The front desk team is incredibly friendly and accommodating, especially Sir Emman, Sir James, Sir Kylle, Ms. Meg, and Ms. Darren from the Reservations Department. Thank you so much! — Mad-C Production

Staff are friendly and accommodating. The location is accessible and easy to find. The atmosphere is nice and great and can recommend to others

nice place good venue good food... I really enjoyed my stay here... Love the rooms. The server and employees are very accomodating

Staff are very friendly and accommodating. food is delicious! The venue was spacious and cold for our 200 guests. We will definitely come back!

2nd time staying at a Best Western hotel. First time was in Macau. Still the same great ambience and courteous staff. Very clean and spacious rooms! Will always come back here when we're in Pampanga!

My family and I had a wonderful stay. The room was spacious and the interior was very relaxing. We really loved the ambiance , though we felt the area could have used more lighting to be more aesthetic. The breakfast buffet had a great selection of food.

Prime location in the heart of Angeles City. Atmosphere is equivalent to 5 star hotel. Friendly staff. Kid friendly amenities. Will definitely come back

We had the "Executive King Suite". However, the only "Executive King"-feature was the price. The room was dirty and very badly maintained (see photos). All the drainages were emitting a sewer-like smell (shower, bathtub, sinks), the wifi came on and off, half the lights were broken, and the electric curtains did not work either. However, the absolute climax was the cockroach that crawled up the dinning table while my family and I had dinner. Of course, entirely everyone (the beverages manager, the hotel manager, etc.) did not see any fault in their behaviour and did not want to take responsibility for anything. This hotel is a farce and no one will take any responsibility for it.

Great reception and warm welcome. Love Their energy and hospitality. Will recommend to friends. Great value for money.

Food was very good and very delicious. The hotel is very accessible. Rooms also has very nice views. Staff are very accommodating also.

The location is accessible, the rooms were very clean and cozy..the ambience was quite and relaxful. Worth to stay. All amenities were accessible also. The staff were friendly and approachable..they meet all the request we needed.the food was delicious

The rooms are clean and spacious, the food buffet has variety of dishes and tasty bread and pastry to try. The staff are accomodating and nice

Sir Kyle , Sir Emmanuel and Madame Angelica , front desk staff are excellent . I became a member as well. Great job! Continue being hospitable to all your clients. Kudos once again

A really great hotel with friendly staff and great variety of restaurants to choose from. Rooms are very nice and modern. Location is good with shops right there.

stayed here for 2 nights and I can say this is the best so far I've been in a hotel. My view was facing Mt. Arayat which was amazing. My room is excellent thanks to Kuya Joean. He is superb! he made sure everything is cleaned and in placed before leaving. also dining experienced is also great. Breakfast serves amazing foods. overall this hotel is far better than most I have been.

To the General Manager, I would like to express my disappointment regarding a recent incident where I requested for an early check-in but was met with a response that focused on the early check-in fee rather than showing understanding of my situation. I will be attending the ATTAP event and came all the way to Bohol. I arrived 8am at the Front Desk since I need to set up for the event by 11:30am. As the front liners of your hotel, it is essential that they demonstrate compassion and flexibility whenever possible. While we must follow established policies, the manner in which they communicate these should always reflect care and empathy. Guests should feel that your FO Team genuinely wants to assist us, not that prioritizing fees over their comfort. And please, never let Angelica be on duty all alone if she's still on “training”. Also it is not appropriate for the shift head to face the guests with her long wet hair uncombed and very untidy.

Pillow and bed are very comfortable. Pool is cold and near smoking area not recommended specially when you have toddlers with, the breakfast is super good. Overall, this is a hotel recommended to try.

The rooms are clean, the housekeeping are very courteous even other staff. Accomodating. The ambiance are good for training.

Very accommodating, approachable and helpful staff especially to Emannuel front desk and customer assist sir Bong. Kudos to you! My only concern was the room service. Very difficult to connect to the room service. They don't answer the call nor answer even when connected from the front desk. Kindly be prompt in answering calls assigned to room service and assigned at the front desk especially at night. I called at around 8:30 but had to call several times as there was no answer. Kindly check on this as guests might call because of an emergency.

This staycation exceeded all my expectations in every way. The check-in process was smooth and welcoming, with the front desk staff going above and beyond to ensure a personalized experience. The room was spotless, beautifully designed, and incredibly comfortable. Th

Fantastic experience at such a great price! The staff was way beyond expectations and the room was very comfortable. The breakfast was great with a great variety of food to choose from. The location was perfect for my wife and I with easy access to all the places we wanted to go. Hope to return soon!

I've stayed at this hotel more than five times now, and I keep coming back because of the warm and welcoming staff, especially Emmanuel, Ernest (front office) and Kath (cashier) . In fact, most of the staff here are incredibly accommodating and friendly, always creating a pleasant and inviting atmosphere. The service is consistently excellent. The rooms are comfortable, the food is great, and the location is convenient, with restaurants and malls nearby. Highly recommended!!

best reception and hotel ever. hotel room was very beautiful. they were so helpful and caring. highly recommended. should be top of the list.

It was a really relaxing experience. Staff members where very nice. Rooms were very clean and nicely presented. The lounge was very nice. Would recommend staying here!

- Good ambiance, facilities & services. - Friendly staff - Good coffee and pastries - Looks like a 5 star hotel - Shoutout to Meg, Kisses & Emman. They are very approachable.

Very nice good, clean room and good ambience. -To Meg, Kisses & Emman they are very accommodating, kind and approachable 👍

Excellent facilities, friendly staff, good food, overall a best place to stay inn; highly recommended; to experience a good stay

This place is clean and safe and close to all. The rooms are top class. All the staff make you feel like you are home. It's a must stay

Best staff ever, professional and friendly staff 👏 Great food Cleanest room with great room cleaning services Breakfast staff were Magnificent Cactus jack has the best food and staff Cafe Sebastian has the best food and staff Front desk has the best service

Front desk officers are very accomodating and helpful, service staffs are very polite and always happy to help. Parking within the vicinity is very helpful for guests. Hotel room is very spacious and neat except for the bad smell coming from the toilet, smells like drainage. Breakfast is superb, with lots to choose from specially continental breakfast. Very good location and price is just right.

The pillows were smells good and nice to lay on my face 😊 the bathroom towels are still intact of fiber and the good that soap were gel which is I would prefer

Best Western is a decent hotel in a prominent location with most places just walkable. The facility in the hotel is decent, rooms are a tad small but is convenient though. The cost is of right value. WiFi was ok too. The access to restaurants are close by and walkable.

This is my 4th time to stay at BW Clark. They are very consistent and continuously thriving to achieve the best service they can offer to their client. Employees are very accommodating. Food and beverages are superb from Cafe Sebaatian, Legend, Cactus Jack and Namari. Location is really accessible. The cleanliness and smell --- you deserve the best rating. Thank you and more power!

The hotel is new and modern, with impressive technology that reminds me of the kind you'd find in Korea. From the secure elevator system to the overall design, everything feels sleek and up-to-date. The food offered a good variety and was quite delicious. It was also very reasonably priced considering the range of options available — there were main courses, fresh fruits, cereals, fish dishes, and more. I dined in at the restaurant, and the place was clean, well-maintained, and appropriately spacious — just right for a comfortable meal. There's complimentary breakfast included, and for those who can't dine in, the staff is very accommodating. When my companion wasn't able to eat at the restaurant, the staff kindly allowed us to take the breakfast to-go. That thoughtful gesture really stood out and made a great impression. The hotel also features a pool, adding even more value to the stay. It is conveniently located in Balibago — very accessible to restaurants, shops, and various places around the city. Overall, it was a wonderful stay, and I would highly recommend this hotel for both comfort and convenience.