habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Plus Hotel Pembina Inn & Suites, Winnipeg

4.5/5  - basé sur 650 notations.
1714 Pembina Highway, R3T 2G2, Winnipeg, Canada - Ver el mapa

Aproxímese a la rica historia y la cultura de Winnipeg desde este moderno hotel BEST WESTERN situado a solamente unos minutos del vibrante distrito Forks y la Universidad de Manitoba. El Best Western Plus® Pembina Inn & Suites proporciona a los huéspedes un cómodo acceso a las principales atracciones de Winnipeg, entre las que se incluyen tiendas, restaurantes y cultura, el mercado The Forks o las fascinantes instalaciones de la Royal Canadian Mint. El parque y zoológico Assiniboine, el Centro de la Naturaleza Fort Whyte, el parque de atracciones Tinkertown y los toboganes acuáticos Fun Mountain proporcionan algo de interés para todos los visitantes. Los huéspedes de este hotel Best Western® de Winnipeg podrán disfrutar asimismo de una gran cantidad de eventos de temporada, entre los que se incluyen el Festival du Voyageur, Folklorama y los partidos de hockey de los Winnipeg Jets en el MTS Centre. Situado a sólo dos kilómetros de la Universidad de Manitoba y del estadio Investors Group Field, este hotel de Winnipeg proporciona el espacio de alojamiento idóneo para toda la familia, grupos de amigos o huéspedes en viaje de negocios que tengan previsto visitar nuestra magnífica ciudad. El Best Western Plus Pembina Inn & Suites es un orgulloso patrocinador de numerosos actos y eventos universitarios que aportan ese toque vibrante a esta zona en la que nos encontramos. Los huéspedes en viaje de negocios apreciarán especialmente la proximidad de nuestro hotel a Manitoba Hydro, Mennonite Central Committee y Pentecostal Assemblies. Perfecto para la celebración de su próximo evento, este hotel Best Western de Winnipeg ofrece instalaciones para reuniones y banquetes con capacidad para un máximo de 60 personas. El hotel está situado a sólo unos minutos del aeropuerto internacional de Winnipeg. El hotel exclusivamente para no fumadores Best Western Plus Pembina Inn & Suites admite mascotas y ofrece una gran variedad de servicios en sus amplias y renovadas habitaciones, equipadas con televisión por cable vía satélite, acceso gratuito a Internet de alta velocidad, neveras y mucho más. Disfrute por la mañana de un desayuno completo gratuito con todas sus especialidades preferidas. Relájese tras un ajetreado día en el gimnasio abierto 24 horas de este hotel de Manitoba o en la piscina cubierta con tobogán acuático y bañera de hidromasaje todos los días de 8:00 a 23:00 horas. Si desea disfrutar de un cordial servicio y de una fantástica estancia con alojamiento y desayuno, realice su reserva en el Best Western Plus Pembina Inn & Suites.

Best Western Plus

Hotel Pembina Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 650 huéspedes
NOTA EMITIDA
Excelente
444
Muy bueno
161
Normal
28
Malo
12
Pésimo
5
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
33
De negocios De negocios
130
En familia En familia
303
En pareja En pareja
130
En solitario En solitario
29
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great!"

4
08/07/2018

A very clean, hotel with friendly staff. Breakfast was great and the room very nice. The towel animals was adorable! Wasn't very fond of the location but other than it, very good!! The parking also wasn't very accessible.

BWPembina1714, Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Brooke-Lynn R, Thank you for your detailed review, we appreciated your feedback. We are glad to hear that you were happy with your stay. We hope to see you again! Thank you for your business. All the best, Meghan Kostrowski - AGM Best Western Plus Pembina Inn & Suites

"Tiny Rooms, Big Waterslide"

3
27/06/2018

This Best Western has the smallest rooms I've ever stayed in outside of a Microtel; with a family of two parents, two younger kids, and a toddler there was barely enough room to turn around. The fridge also cooled insufficiently and nearly ruined some gourmet cheese we bought earlier in the day. Luckily the property has a saving grace: the wildest waterslide I've ever seen outside of a thrill park, connected to the indoor pool. With a height of nearly two stories and two full corkscrew turns before you hit the water, you'll want to do it multiple times, and it's a very impressive feature in an otherwise fairly normal hotel. The evening front desk staff were also friendly and helpful, although the morning check-out clerk wasn't as pleasant. Breakfast was unfortunately below-par on taste, but the breakfast staff member was great and helped us find a table. (Best Westerns with insufficient breakfast areas seemed to be a theme on this vacation.) Location-wise this isn't the best area: it's quite a bit south of downtown on some of the roughest surface streets I've encountered anywhere in Canada, and the area seems a bit sketchy although we felt perfectly safe within the property itself. All in all I was underwhelmed given the mostly-ecstatic TripAdvisor reviews that convinced me to book here.

BWPembina1714, Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Dear JYarba, Thank you for providing a detailed review of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We am sorry to hear that you found our rooms were small. We do offer Suites with a separate bedroom that are much more spacious and tend to work wonderfully for families. We will have our maintenance team take look at the fridge right away based on your comments. We are very glad to hear you enjoyed our water slide and that your interactions with the staff were friendly and helpful. We will be have a coaching session with our morning staff and letting them know of your feedback. Your satisfaction is important to us and we use the feedback you provide to implement improvements ensuring yourself and other guests have a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Meghan Kostrowski Assistant General Manager Best Western Plus Pembina Inn & Suites

"Fantastic "

5
23/06/2018

Stayed during marathon weekend. Check in staff were friendly and efficient. Large comfortable room. Great selection of options for breakfast. Good location close to restaurants and shopping. Walking distance to the race start line at the university.

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Dear Guest, We appreciate your feedback. We are pleased to know that you enjoyed your stay with us and everything was to your satisfaction. All of us look forward to having you stay with us again. Sveta Yakubov

"Convenient location"

4
12/06/2018

Went for a weekend stay to visit a family friend and to celebrate my hubby's birthday at the same time. Requested for a wine (into my account) to be delivered into our room prior to arrival to surprise my hubby. Unfortunately, they have no restaurant in house. Thus, they were unable to cater to my request. On the brighter side, there is a bar and restaurant just next to the hotel and it wasn't bad either. So, we settle there for a drink (or two) instead. Check in wasn't very impressive. Front Desk staff was busy talking in the small room and I have to wait until she's done with her conversation (with other staff) and finally acknowledged my presence. The room she gave me was also not to my expectations. I was told, there's no other room. The carpet on the hallway kind of smell. Again, we settled for the night. The next day, I opened the curtain and found a bug behind it (see photo). Reported it to the FD and Mandy was very pleasant enough to listen and help. She moved us to a much better room. Decent breakfast and Sabita at the Breakfast nook was also very nice and engaging. The room where we had moved was much nicer. The property in general is clean 'cept for the bug (lower floor). Great, convenient location. Tip: Ask for a higher floor.

BWPembina1714, Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Dear skyHopper1, Thank you for submitting comments about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry for the confusion about the bottle of wine you were expecting to have left in your room. We are more than happy to fulfill guest requests, within our power, as they come and we will use this as a learning tool to ask more questions to make sure we always have a clear picture of what is being requested. We are glad to hear that you were able to celebrate at the Pony Corral located beside the hotel. It is troubling to hear about your check in, we will be addressing this with all the staff at our next staff meeting as this type of behaviour is not typical of our agents. We are glad to hear that Mandy and Savita were pleasant, nice and engaging and that the room you were moved to was much nice for you. Your satisfaction is important to us and we will be using the feedback you provided to implement improvements with our team to ensure we offer a better experience for yourself and guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Meghan Kostrowski Assistant General Manager

"Always a Great Stay at Best Western Pembina"

5
28/05/2018

This hotel is clean and well maintain. The free breakfast is always a nice inclusion. The beds are super comfy. Check in and out are effortless. Any issue is dealt with quickly and the staff care that the customers are happy. I would highly recommend this hotel in this area.

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Hello, Thank you for your feedback and thank you for sharing your experience. We are thrilled you were pleased with every aspect of your stay with us. We are looking forward to see you again soon.

"Great as always"

5
25/05/2018

We stayed in the bachelor suite this time. I was attending a workshop in the city, and my wife was in and out of the room throughout the day. We found the suite to be very comfortable, although a king bed would have been better. The swimming pool was very cold!

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Hello Dennis, Thank you so much for your feedback. We are pleased to know that you and your wife enjoyed your stay. Thank you for your note about the pool temperature we will pass your note to our manager. Thanks again for choosing our property. We are hopping to see you again soon. Sveta Yakubov

"First time Guest"

5
19/05/2018

One of the all time Best westerns we stayed at. Staff are friendly, polite and professional. A joy to stay! They were kind enough to give us a late check out with no additional cost! Definately will recommend this to friends and family/

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Hello, We appreciate your feedback. Thank you for staying with us and we glad to know that everything was to your satisfaction. All of us look forward to having you stay with us again. Sveta,

"Nice Room, Helpful Staff"

5
15/05/2018

We stayed at the Best Western Pembina Inn and Suites while in Winniipeg visiting family on Mother's day weekend. The checkin was quick and efficient, the room was nicely decorated and comfortable. The beds were really comfortable and easy to sleep on. The usual consumables were provided. along with a hair dryer. The breakfast was wonderful and included hot foods, scrambled eggs, hash browns, sausages, make your own waffles, yogurt, fruit, muffins cereal, etc. It was very busy when we were there and the hotel opened 2 extra rooms with tables off the lobby area so that everyone had a place to sit. The food at the breakfast was always kept full so that everything was always available. We had an issue with extreme noise coming from the room above us and the when the front desk was notified it was immediately dealt with. It did start up again a little later and again the front desk people again acted immediately and effectively. All staff was extremely professional and competent. I would happily recommend this hotel to anyone.

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Hello Allen, We are thrilled you were pleased with every aspect of your stay with us. Thank you for sharing your feedback. All of us look forward to having you stay with us again. Best regards, Sveta

"Luxury At Prairie's Edge"

5
07/05/2018

Staff, location and amenities are perfect for our needs. Couple of things that BW Plus needs to fix: 1.) When we asked about a shuttle to the airport we were told no problem but when it came to the evening before our time to leave the next day we were told you needed 48 hours notice because of staffing. This is not acceptable. 2.) A bus with a load of people was parked out front with running motor for twenty minutes. The fumes came into our room- which was on the fourth floor, which is also something that needs addressing.

"Great Hotel"

5
07/05/2018

This hotel is clean and inviting. The room was very comfortable with a good selection of TV channels during my down time. It is also located right on the river which was nice for a walk to unwind. I would recommend this hotel to anyone traveling to the Winnipeg area.

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Hello, We appreciate your feedback. We are glad to know that you enjoyed your stay with us. We are looking forward to see you again in our property. Best regards Sveta

"good stay"

5
29/04/2018

Everything was wonderful. Helpful staff, and nice room. There was many good restaurants around. close to the university and hospital. Airport shuttle also helpful too, nice van and easy to figure out which one is from your hotel.

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Dear Wang J, Thank you for your feedback. We are thrilled you were pleased with every aspect of your stay with us. All of us look forward to see you again soon. Sveta

"wedding"

5
26/04/2018

With out a doubt the best most friendly group of people work at this hotel. Picked us up at international air port saving a $40 taxi ride and took us back to airport as well. The breakfast meal is quite amazing. More than enough items and all quality product. we were sick and the staff paid extra attention to make sure we were ok. an all round excellant four days at this very well managed Best Western Hotel.

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Dear Hilford, We appreciate your feedback. It is important to us to know that you enjoyed your stay. We are looking forward to see you again soon. Sveta

"Love this place"

5
17/04/2018

I highly recommend this place. Location is great as is the price. Breakfast is top notch. They have a hot tub, pool and waterside. The serve free soup and snacks in the evening. The staff is amazing. I've stayed many times and always had a fantastic stay .

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Dear Malcolm, Thank you very much for your feedback. We're glad that everything was to your satisfaction. All of us look forward to having you stay with us again. Sveta

"highly recommended"

5
09/04/2018

Clean comfortable rooms with great beds. The staff is very friendly and helpful. If you are flying in make sure you book shuttle service before you arrive. They need 48 hr. notice. Even though there were sports teams staying the same time we were, it wasn't disruptive at all.

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Good day, Thank you for sharing your experience. We are glad that you were satisfied with the level of service and overall experience during your stay. We are looking forward to see you again soon. Sveta

"Really nice experience - would stay again"

5
09/04/2018

The hotel staff was very nice. The room was comfortable - super clean and no 'cleaning' smell, and we stayed with a pet. If we are lucky enough to visit Winnipeg again we will stay here again. The breakfast seemed very nice- eggs, potatoes, waffles, meat, fresh fruit, lots of cereal, bagels etc. Probably regular but very well stocked and displayed. We don't stay at hotels very often but they had hot tea and coffee available all of the time which was perfect for us. They kept it super clean! And one evening they had soup and chips with salsa and veggies. Not sure if that is a regular thing but if we hadn't already scoped out restaurants we would have taken advantage of that option.

BWPembina1714, Front Office Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Good day, We are happy to know that you enjoyed your stay with us. It is very important to us to know that everything was to your satisfaction. We will be glad to see you again on your next visit. Sveta

"Meeting trip"

4
08/04/2018

Friendly, clean and cozy. Entirely positive experience. Good quality breakfast. Professional, welcoming and genuinely caring personnel. Room is clean and comfortable. Overall, well accommodated and pleasant stay.

"Spa weekend"

5
02/04/2018

I stayed at this best western plus because I've stayed at their hotels in the past & they are always pleasant & clean. Luxury at a lower cost. It was also close to the thermea spa we went to, which made the trip convenient.

"Very welcoming"

5
29/03/2018

Beginning with the friendliness of the desk staff, its a comfortable, relaxing stop away from the stress of travelling. This is always our first choice in the city. The staff makes one feel like you are an old friend.

"Great hotel!"

5
29/03/2018

Great place to stay with a wonderful hot breakfast. Kids liked the pool and hot tub, beds were comfy, rooms clean. Would definitely recommend for others to stay here. Very close and convenient to other prominent locations in Winnipeg.

"Birthday"

5
26/03/2018

The staff was excellent. Linda went out of her way to accommodate our larger group and find us a room where we could visit and play games all evening long. The rooms were clean, the breakfast was fantastic and the staff is very accommodating. I would definitely recommend this hotel to others.

"Always a pleasant stay!"

5
25/03/2018

Wonder staff, great breakfast and a pool for the kids- what more could you need? Wifi? Check! Restaurant right next door? Check! (It even serves chicken fingers for the kids!) This is one of my personal favourite places to stay in Winnipeg- if you're travelling with family, this is the place to stay.

"Delightful!"

5
18/03/2018

Complimentary breakfast was the highlight of our stay. They had a wonderful selection of hot (eggs, hash browns, sausage, waffles) and regular options of fruit, muffins, toast, cereal, oatmeal, yogurt & toppings. The coffee was also really good! We loved the fact that they had real plates & cutlery instead of the disposable kind. We spent some time in the pool & hot tub, very nice although the tiles in pool area were really slippery. The staff were friendly and the rooms were clean! Beds & pillows were really comfortable. Would stay here in the future!

"Awesome"

5
16/03/2018

Great place. Great breakfast. Close to auto shop and shoppping areas. There's a fan in the bath room lol. Nice room. I will definite be back to this hotel in the future. The manager Gilles is very friendly

"Amazing customer service"

5
05/03/2018

We stayed at the hotel for around 5 days in September. I was traveling by myself with my 3 month old and 2 year old to visit my husband. Breakfast and daily snacks were probably the best we have ever had that were complementary. The day we were flying out I had asked what we could do before they shuttled my daughters and I back to the airport. They suggested some nice walking paths and a great little cafe to eat at. They even extended my checkout time to 1 so it would coincide with my flight home. As I was heading down stairs to go the the cafe, one of the men working asked if he could pick us up some sandwiches for lunch so we didn't have to go out. This was so nice of him to do I will never forget it! We politely declined as I wanted to walk before we headed to the airport. When we arrived back at the hotel from lunch the manager (I think) looked after the girls so I could run into the washroom. Thank you so much for the stress-free stay! We will definitely be back.

"Good"

4
04/03/2018

I was in this hotel for business for 6 nights, it was good, nice & comfortable bed, the hotel have very nice hot tub and they a water slide, when you are in hot tub you have view of outside, very friendly staff, and 10 minuets walking to Whole Foods

"Blue Bombers Semi - Final Game"

5
03/03/2018

Great rooms convenient to amenities. Only minutes from Investors Group Field. Great Connential Breakfast. Lots of Free parking. Many restaurants near by. Minutes from St Vital Center. IKEA is about 15 minutes away.

"Overnight stay in Winnipeg"

5
23/02/2018

We stayed overnight with three young children. The room seemed nice and clean which is important to me especially with children! The breakfast had a great variety of foods and the waffle maker for making 4 small waffles in one iron was a hit!

"Well kept, clean hotel, in great location,"

4
15/02/2018

This hotel is right on Pembina, and easy to get to. Clean, and well kept with attentive staff. An appetizing, well maintained breakfast bar. My room had both iron and ironing board, fridge. Parking. The pool isn't very large but the slide is fun, large windows provided well needed poolside sunlight. Starbucks, Pizza Pizza, and Pony Corral restaurant right next door.

"Best Experience ever"

5
11/02/2018

From the kindness of Sveta at check in to store my luggage and speed up my check in to soup and snacks as well as breakfast everyday. This hotel was an incredible experience. As a frequent business traveller I stay on a lot of BW properties. This is among my favorite. Have already booked for my next trip to Winnipeg.

"Great Stay"

5
07/02/2018

We really enjoyed our stay at the Best Western,the pool and hot tub were so relaxing and we will 100% be staying here again.The rooms were very clean and beds were so comfy,I had an excellent sleep!!!

"Hidden gem for sports teams"

5
30/01/2018

Our ringette team (14 families) travelled to Winnipeg for a tournament in late January. Let me start by saying that we have stayed in a lot of hotels with ringette through the years and this one was one of the best for a few reasons: 1) The group booking process was easy, the person who handled our booking was personable and accommodating. The price point for our group booking was also very affordable. 2) The hotel booked our families on the same floor in close proximity to each other. The rooms were clean and the beds were very comfortable. 3) The free breakfast was very good and plentiful. I was told that the weekday evening snacks were awesome as well, although we missed those with our group. 4) The hotel owner/manager went out of his way to accommodate our big group so we could have a space to eat our meals together. Although the breakfast room was available to us, he offered us a larger space in one of the boardrooms so we could spread out for our lunch and supper meals. I have to add that there were renovations going on in the boardroom at the time, but they managed to get it done and cleaned up so we could use it. The renovations did not affect our stay whatsoever. 5) We did not use the pool, but it looked like lots of fun with ample seating for parents to supervise their kids. This hotel was in a good location for us, close enough to the Southdale arena where our team played and relatively close to The Forks where we visited on two occasions during our stay. It is not fancy, but it did check all the boxes for us. In summary, I would recommend this hotel to anyone looking for an affordable, clean, and comfortable place to stay where the staff are both friendly and helpful.

"Birthday bomb"

1
20/01/2018

While renting the room I said it was for a birthday party for my daughter. Since she wanted to go to the beach for her birthday when I got here, they told me her friends could not go swimming. So then they told me it would be an extra charge for them to go in and they can only go for half an hour, even though I was paying for them to go into the pool. It was a very upsetting start to the day. Also, the pool is very small.

BWPembina1714, Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Dear Melanie D, Thank you for providing us with feedback from your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have a strict policy regarding Pool Parties as we are not equipped with proper staffing and or life guard to be able to accommodate pool parties safely. In addition, for satisfaction of our guests we limit the usage of the pool to registered guests only so the facility can be enjoyed without overcrowding. We are sorry if these policies were not explained to you during the booking process, as you said you mentioned a birthday party for your daughter. Thankfully we were slow the day you joined us and were able to accommodate you and your group. Your satisfaction is important to us and we will be using the feedback you provided to implement improvements with our staff ensuring all policies and procedures are addressed during the reservation process. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. All the best, Meghan Kostrowski Assistant General Manager Best Western Plus Pembina Inn & Suites

"Typical budget hotel with some nice touches"

3
19/01/2018

This hotel will be quite nice once they complete renovations, however, until completed 3 stars is being generous based on this stay. We have stayed twice in two weeks. Parking is a nightmare and lacking lighting. Handicapped parking is nonexistent 4 spots out of about 100-really! Most of the parking is down a slope making accessibility questionable for those with mobility issues. The room we used for the second time this month was just renovated however, housekeeping had clearly not changed the one bed as two long hairs were found in the sheets. Very disappointing based on their TripAdvisor award! Bonus, having a great selection of breakfast foods and having soup through the day makes this the place to stay for family affordability.

BWPembina1714, Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Dear br1gh1, Thank you for providing us with feedback from your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We appreciated your thoughts and are always looking to implement improvements to ensure we offer a better experience for yourself and guests in the future. Our parking lot can be a bit tricky in the winter being on a slight slope, but we do insure to take all measures in making it safe for our guests by keeping it plowed and sanded. Our accessible spots are the closest spots to our doors and we are in compliance with the amount of spots required for the size of our lot. We brought your comments regarding hair found in the sheets forward with our Housekeeping Management to further investigate and go over with housekeeping staff to ensure this does not happen again. We have very high standards with our cleanliness and as you mentioned hold a TripAdvisor award because of that. We are glad to hear that you enjoyed the breakfast selection and our complimentary soup / snacks we offer in the evenings (Sunday-Thursday). I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerley, Meghan Kostrowski Assistant General Manager Best Western Plus Pembina Inn & Suites

"Best wester experience"

5
11/01/2018

Great place to stay. I've stayed a couple times in the past..the place is nice good air and you are surrounded by restaurants and stores for The traveling needs you need on a trip. Was there on a snowy day. Came out in the morning and staff had my car nice and clean by blowing the snow off.

"Christmas stay-cation!"

4
08/01/2018

I take my two kids to a hotel every January before they go back to school. We have done this for 4 years now! This stay was very good, we all got an excellent sleep...I'm not sure if they changed the mattresses but it was super comfortable! We also tried a restaurant on Pembina that we had never tried before and that was great too! (Nicolino's)

"Very Good!"

5
04/01/2018

This Best Western is my go to hotel when I stay over nights in Winnipeg. Two thumbs up! Good service clean and for good value. Speedy check in and very friendly service! Good for all types of trips. Business, Family, Friends and solo. Great location.

"Weekend get away"

5
02/01/2018

We didn't have any issues. We have always liked this hotel and stayed there many times. I would like to see this hotel have family rooms. We had to get 2 rooms as we have 4 kids. I was able to us my points for one room and paid for the other.

"Affordable & Quality"

5
02/01/2018

I love this hotel. The location is great. Free parking, convenient access to restaurants and shopping. The hotel is always clean. The staff helpful and consistent. I love the pool, especially that they don't use chlorine and the water slide is so much fun. There is a fitness room and the breakfast is hot with lots of options even for vegetarians. I usually bring my dog and they give her a comfy welcome packet. This place treats you with respect and care about your business with an affordable price.

"Unspectacular"

3
02/01/2018

Hotel was quite nice, but pool area was very cold. So much so that our kids did not want to stay. Breakfast was relatively mediocre - not on par with other Best Western+ hotels we have stayed at. Baked goods were stale / hard and there were not many choices for vegetarians.

"Best Experience/ Super Quaility"

5
01/01/2018

As a couple, had grand children visit us The quality of stay was Exceptional Lay out very handy- from pool. to eating area, and t wash rooms. parking options of many Very helpful staff go out of way to help Of many chains we travel and stay at, rate one of best in Winnipeg.

"Very good"

5
27/12/2017

We are definitely considering this again. Everyone enjoyed the pool and water slide and made very good use of it. The use of a meeting room for the day was a wonderful commidity. Thank you. Staff was very friendly.

"Best Western Plus Pembina Inn and Suites"

4
18/12/2017

This was a great place to stay. The staff was great and the rooms were very clean, quiet and very comfortable. The hotel offers a convenient location to the nearby amenities and provides easy access to the highway as well as the airport which is only minutes away. The breakfast provided in the morning was more than adequate to see you on your way. Definitely will stay here again.

"Great Place to Stay!"

5
11/12/2017

Really friendly staff and very clean place. We enjoyed our suite for it was very spacious and we enjoy the extra comfort of having a large shower and tub space. We would recommend this place 100%. Thank you, Gord & Crystal

"good value"

5
11/12/2017

Modern décor, clean, friendly staff, convenient location, good price. The meeting rooms are also excellent. Breakfast offers many options, but the pastries were quite hard- that's my only complaint. Great place to stay!

"2 for 2"

5
06/12/2017

First time we stayed at this location, we lucked out! Pool was almost empty each time the kids went to use it. The staff, food and presentation of this hotel is A+. The second time the same thing, I hardly want to leave a review because I feel like it's my best kept secret. I will definitely keep Best Western on the top of my list for hotels to stay at.

"Wonderful place to stay"

5
27/11/2017

We drove from Calgary to Quebec City and back again. This was our penultimate stop and the last of 18 facilities that we stayed at that were new to us. Most of them were reasonably comparable price-wise and we would rate it among the top three of our stays, no question. Beyond the usual amenities one comes to expect at a Best Western (spacious clean rooms, ample parking, nice bath facilities, etc. etc.), there were several extra perks that pushed it over the top in our opinion. The complimentary breakfast was easily the best we had... all the hot items (eggs, sausages, hash browns) were of high quality and fresh, there were more juice options available than usual, a fruit salad bar and great bagels and muffins. The bonus was real cutlery! In the early evening, there is the added bonus of soup, veggies and dip and other nibblies available as well. The chicken noodle soup was excellent... two bowls worth for this guy! Finally, the pool area is attractive and the hot tub had good jet power to ease those aching muscles. In our limited interactions with staff, we found them courteous, amiable and excellent to deal with. The hotel is nicely located in the south end of town near the University and easily accessible to the Trans-Canada highway. There can be traffic issues there during rush hours but nothing compared to what you'd experience in the core. If ever we return, we'll positively stay here.

"Super clean and comfortable for the price."

5
15/11/2017

This is an excellent hotel for the price paid. It is very clean with great maintenance and cleaning quite evident. They did offer a very good free breakfast with some hot items such as hashbrowns, eggs, sausage, pancakes, waffles, and all the continental type of carbs. Easy check in and check out. 10/10. I wish it was a little closer to downtown but it did not hinder my travel nor make it a problem.

"Great hotel and staff"

5
15/11/2017

Great staff and excellent service. The room was spotless. The bath room was a bit dated but we don't spend a lot of time in there. It was very clean. Close to investors group stadium and transport to the field. Pool looked very nice.

"Amazing Hotel great place to stay if I was back there again I would go back."

5
11/11/2017

I stayed at the Hotel in September this year and the owner of the hotel had picked me up from the airport great man very help full . All the staff are very friendley and provide great customer services . The breakfast was great and the staff running operation on her own was very helpful and on the weekend the owner was helping his staff to so we stayed for 2 weeks and loved the customer service and we had fun times in the pool area. Over all 10 out 10 made us feel like we were home.

"Great property"

5
08/11/2017

This is a very nice property and any staff we encountered were extremely helpful and courteous. They were also knowledgeable about the city of Winnipeg. I would certainly stay there again and I wouldn't hesitate to recommend to others.

"Always the best at Pembina Best Western"

5
06/11/2017

Loved the days when a hotel stay was under $100 in the city ... but with their amazing breakfast selection you just can't beat it!! Best place to stay in Winnipeg Linda the front desk lady goes above and beyond for our family!! Amazing

"Welcoming"

5
04/11/2017

A snowstorm brought us to Winnipeg a day earlier than planned, Oct 26th after 10pm. I called last minute and was able to get one room. I believe the guest services lady was "Linda", while on my cell, she guided us to the hotel. Very friendly greeting when I walked through the door. Hotel is clean. Beds are comfy. Full breakfast. Thank you for helping us out!

"Excellent service and breakfast"

5
31/10/2017

We always stay at this hotel when in Winnipeg. The staff are friendly and very helpful. Breakfast is excellent, with a huge range of items to choose from. The breakfast area is kept very clean and continually replenished. Our room was spotless and the bed very comfortable, temperature is easily controlled and there are coffee/tea facilities plus a fridge.

"Great Place to Stay"

5
18/10/2017

Excellent Staff, great breakfast, fantastic soup and snacks. My weekly stays are very enjoyable. Almost like being at home. Staff all know me by name when I show up and are very helpful and pleasant. Best Western also has a great rewards program.

"nice hotel"

3
18/10/2017

Nice hotel comfy beds no eating for dinner or lounge to relax and wind down for the day or gathering for families to visit. clean and friendly just not close to any family type restaurants and or entertainment. Staff were all nice and helpful and breakfast was amazing for all. Breakfast hours could go a little longer for the late risers on weekends, but food was good and siting space is crowded.

"Excellent stay at the Best Western"

5
17/10/2017

have stayed many times at the Winnipeg location, Pembina South. a home away from home as we visit our old home town a few times per year and enjoy the rooms, breakfast, amenities and great location for us to use as a home base .

"Recommended"

5
16/10/2017

Very clean Hotel and staff were very friendly and accommodating. It's in a great great location to the Investors Group Stadium. Very quite Hotel. The Continental Breakfast was very good - offering a wide variety of food and beverage choices.

"great value"

5
13/10/2017

a great hotel for a great value, Best Westerns in the states could take lessons from Best Westerns in Canada (at least the ones i have stayed in). Exceptionally nice rooms, very comfortable bed, on a main road but very quiet. Staff was very helpful. I will definitely stay here next time i am in Winnipeg.

"Amazing Stay"

5
12/10/2017

Very courteous and friendly staff at check in. Upgraded to a king suite with jacuzzi tub. Breakfast was one of the best free hotel breakfasts ever. Room was quiet and comfortable. This is definitely the place to stay in Winnipeg.

"Best Western Plus Pembina Wpg."

4
11/10/2017

Very clean and comfortable, offering a good breakfast. Great location in the city. Good value for the money .Staff are courteous and friendly. Great place to stay with family or friends. Nice view of the Red river at the back of property.

"Clean, quiet hotel, lots of parking, excellent staff"

5
07/10/2017

This was our first stay at this hotel - really enjoyed it. The room was large and clean, and the staff was helpful and prompt. We had no issues at all. Lots of parking, easy to get into and out of the property. We will stay here again.

"Great hotel"

5
04/10/2017

We always stay here when we go to the Banjo Bowl in Winnipeg. Linda at the front desk always is funny and kind. The continental breakfast is great and the staff are wonderful. Our beds are very comfortable and the room is always neat! We will stay again next year for sure!

"Great Place to Stay"

5
03/10/2017

We were very satisfied with all aspects of the Best Western Plus Pembina Inn & Suites, Winnipeg. The staff was awesome ... all VERY helpful and friendly. We had no negative issues whatsoever. It was a great place to stay and I'd recommend it to my family and friends without hesitation.

"Great Place to stay"

5
03/10/2017

This is a great place to stay, we stayed 2 nights with our grandchildren and we all had a wonderful time! The room was clean and spacious, comfortable beds, continental breakfast, pool with a water slide, hot tub, and a restaurant close by. Needless to say the kids loved the water slide and pool, and we loved the hot tub, nice relaxing time!

"Great beds, Poor service"

3
02/10/2017

I am 18 and my boyfriend is 20. When we arrived at the hotel we were interrogated for reasons I'm assuming because we are so young. The clerk asked for our I.D's which is required and nothing wrong with that but he then went onto ask me when I turn 19. This confused me because 18 is the legal age here and he can also tell when my birthday is on my I.D. He then went onto to tell us that if we are thinking of having any parties that we need to be quiet by 11 p.m. which is fine because no one wants to be in a hotel where people are noisy but just because we were young he seemed to think that we were going to cause trouble and I thought that was very rude. I felt very unwanted in that moment and gave me an unsettling feeling of the hotel. He then continued to ask if we were having anyone over or if my boyfriend was driving anywhere that day. Perhaps it is part of protocol but it was very rude the way he went about it.

"Positive revue"

5
02/10/2017

We enjoyed our stay. The beds were comfortable and room was quiet and well ventilated. Enjoyed the breakfast included and one evening the soup and nibbles included over the dinner hour.I would recommend this hotel.

"Nice gotel"

5
28/09/2017

I stayed here for work since it was beside the business I was working in. I have had bad experiences with Best Westerns before but this hotel was excellent. It seemed new or newly renovated. The restaurant next door was a good place to eat plus there is a pizza place in walking distance otherwise you will be driving for food. I would stay at this hotel again.

"Wonderful accommodations"

5
19/09/2017

Everyone was friendly and helpful; from the cleaning staff to the front desk. It was very clean and everything worked. Breakfast was fantastic and fresh. I would recommend this hotel to anyone and would stay there again.

"Winnipeg's number one destination in my opinion"

5
18/09/2017

Winnipeg's number one destination in my opinion. Great location close to pretty much everything of the city has to offer. Great Saff and an excellent swimming and hot tub area. The breakfast has always been high-quality.

"Great Hotel"

4
18/09/2017

This hotel is very accommodating to requests. Front desk helpful. The room was very large with very comfortable beds and pillows. As well the room was clean with a nice bathroom. The included breakfast was vey good. Early morning was a bit noisy from traffic but nothing serious.

"Nice surprise"

4
17/09/2017

Everything was to B/Western standards friendly helpful staff. Housekeeping awesome restocked everything. The surprise a big pot of soup with snacks waiting for everyone at supper. Be aware lots of road construction in winnipeg it was hard seeing the parking lot driveway. Will definitely stay again.

"Great family hotel, fantastic staff, love the breakfast"

5
14/09/2017

We stayed here during a very busy time of the Canada Games 2017. The hotel is nicely updated, spacious, great indoor pool area for the kids, and the breakfast is excellent (huge time saver). Our room was very comfortable. All the staff are energetic, and everyone wants to make your stay great, and even the shuttle to and from the airport was very accommodating to our schedule. The owner was mingling with the guests each day, checking in on their stay. I highly recommend for business or family leisure travel.

"Winnipeg one nighter"

5
13/09/2017

My wife and I had a quick trip to Winnipeg and enjoyed the comfort Enjoyed our stay at the BW pembina. The hotel was clean, comfortable and easy to access. Located on the Red River. A great restaurant next door with an outdoor patio looking onto the Red River. Large pool, hot tub and water slide room. Would definitely stay here again

"Short toilet"

4
11/09/2017

OK, now you hear my bathroom rant. Lovely property on the river, close to the university and the new stadium, lots of restaurants in the area and a Starbucks outside the door. BUT, a tiny bathroom with a tiny toilet placed inches above the floor so that if feels like you are falling to sit on it. Upgrade please!!!! One more rant, doubling the room rate just because there is a football game in town, come on, quit gouging. Nice breakfast, pretty location, short toilet!

"Great Hotel"

5
11/09/2017

We very much enjoyed staying at the hotel. The rooms were updated with a nice décor. The rooms were spacious and the lighting was very nice. The breakfast was excellent and having the soup/snacks in the evening worked very well. The pool area is big and well laid out and the waterslide was an added bonus. There was plenty of parking and the location was very good with many restaurants close by for supper.

"Great stay"

5
11/09/2017

Lovely hotel, quiet, and great location. We were in to watch the Bombers play, and it is only about a half-hour walk to Investors Group Field. Breakfast was excellent - lots of variety and very tasty! Staff is very friendly and accommodating. Would definitely stay here again if in the area!

"Good location not far from U of Manitoba campus"

4
07/09/2017

We stayed here for couple of nights while visiting the campus and looking for housing with our son. We had a one bedroom suite with a sofa bed. The bedroom is small with room for not much more than the king bed but did have a TV. However the living area was fairly large with a dining table and small kitchen area. There were a number of options for dinner nearby. This hotel worked well for our purposes.

"Great value for your money"

5
07/09/2017

Professional, helpful, friendly staff. Great breakfast and soup supper. Clean rooms, comfortable beds. Located close to restaurants. Have been here multiple times before. Keep going back when in Winnipeg because of the quality of service.

"Winnipeg trip"

5
06/09/2017

Checked in to this lovely BW Plus property. Front desk staff was cheerful and foendly making me feel very welcome. Gave us bottled water and snacks. Parking is controlled with a parking sticker. Soup and veggies with dips was available on check-in and desk staff brought us ice water too! Room very comfortable with I would say were most comfortable I have slept on in many years. Location is good access to Perimeter Highway. Starbucks across the street. Wished Tim Hortons was close by. Morning free breakfast was well stocked with scrambled eggs, sausage and hash browns cakes. Cereals, toast and bagels. Coffee good with 3 juices too. There was the U Sask football team staying there so we got to breakfast just before them.... Laundry onsite was easy to use. $2/wash and $3/dry. Fridge in room. Ice on 1st and 3rd floors. Nice looking pool but did not get to use it. Elevators pretty quick. Fairly close to city attractions like The Mint and shopping. Overall I am very happy with our choice of hotels and highly recommend this hotel.

"Best Western Comfort"

4
06/09/2017

Great Staff, comfortable room and several options for Breakfast. Good Hotel to provide you with a comfortable and peaceful stay. Location provides access to Routes which will provide access to the City Center.

"Great Place to stay- business or pleasure"

4
05/09/2017

Overall a great location, clean, reasonable breakfast and good staff. They have a great pool with a slide and the kids love it. The facilities are good, rooms are clean and the staff is helpful. Breakfast options could be improved.

"Guns and Roses concert"

4
28/08/2017

Great location for attending an event at Investors Group Field. We took a cab to the concert and was able to walk back to the hotel after seeing the long taxi line. Close to bars and restaurants and a short drive to Polo Park for shopping.

"Terrible customer service"

2
28/08/2017

The frontdesk who checked in my family was so rude and that she even charged them extra $60 while in fact the reservation is for free night stay. I phoned the lady to ask why they were charge extra, she was not friendly over the phone and doesn't even sound friendly. She just told me to fax the paper showing that the 2 rooms are booked for 7 people which I did faxed back to her. The thing here is that, first she should not be rude in checking in guest just because its a free night stay and she should be move attentive to what the printed reservation details are. She is terrible and it's not acceptable at all cause I too work as a customer service and I always make sure not to show rudeness to people no matter how annoying they might be.

BWPembina1714, Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Thank you Anna B for taking the time to review our property. I would like to apologize for the way your concerns were handled by our staff and for any confusion there may have been regarding extra charges to your free night stays on Best Western Reward points. It was a pleasure speaking with you to clarify how our new policy may have caused the confusion you experienced. We trust that the resolution is to your satisfaction. If we can assist any further please do not hesitate to let us know. We look forward to welcoming you back in the near future.

"Cross country"

4
24/08/2017

The hotel was easy to find, guests were predominately adults. The room was spacious and quiet. I walked in the evening before going for a swim. This hotel is one I frequently use when I travel across Canada.

"Great stay"

5
23/08/2017

We would highly recommend this hotel. The rooms are comfortable, the hotel and grounds are keep extremely clean, the included breakfast has a great variety of items and the staff are friendly and go out of their way to make your stay enjoyable. We will definitely choose this hotel again when we are in Winnipeg.

"Super solid choice for a hotel"

5
23/08/2017

The hotel building itself is up to date and clean. the staff could not have been more helpful. The location is 15 minutes from downtown during rush hour. plenty of restaurants (and a Starbucks) nearby. Very affordable pricing for what one gets. Stay here!

"I LOVE THIS HOTEL!"

5
22/08/2017

My wife and I have stayed here at least a half dozen times during our trips to Winnipeg. It is on a great location, Pembina Hwy is an easy trip into downtown, and it's easy to get elsewhere in the city as well. Starbucks within walking distance (literally the next building over). The staff are friendly, and the breakfast area is large. They often host touring sports teams, but even then there isn't any concern about breakfast food running out. The rooms are very clean, comfortable, and perfectly heated despite the bitter winters in this city. The hotel is reasonably priced as well. If you don't know Winnipeg, stay here. You'll have a great starting point to begin your adventures!

"CSGames week"

4
22/08/2017

Well done Winnipeg! great looking, colorful flowers and well trimmed streets/parks in the city for the summer games and wonderful hospitality provided to all that came to cheer on our athletes. thanks for a good stay close to the pool:)

"Clean and comfortable, but definitely not the best"

3
16/08/2017

No complaints about cleanliness, comfort, amenities. But I wouldn't call it the best hotel in Winnipeg or the best Best Western Plus. There were no charging ports by the bed. The shampoos were tiny and didn't lather. We usually get glasses at a Plus and they were plastic. All in all a nice stay but for the "#1 rated" hotel in Winnipeg we expected to be wowed. Based on the reviews we paid about $40 more per night than the Holiday Inn, and I don't feel we got $40 more of value.

"Wedding chosen"

5
14/08/2017

The wedding we attended chose this place for us to stay. Very nice choice. Clean, comfortable, everything we needed. Wished I'd had time to check out pool. Breakfast was a great surprise. Lots of hot food to fill us up for the big trip home.

"Great room"

5
12/08/2017

A very nice room, updated with nice furniture and lots of ways to plug in your electronics! Free breakfast each morning with slightly different hot dishes to choose from. Likely the best free breakfast I've ever had at a hotel!

"Very welcoming staff!"

4
11/08/2017

Josephine was extremely helpful when we realized we had booked a room with 1 double bed and organized another room for us. Though it may need a bit of modernizing the location was great and the parking lot was large and fit our car and uhaul. Very pleasant stay.

"Very welcoming staff!"

5
09/08/2017

Clean facility and friendly staff, all willing to help except the assistant manager! Great breakfast with coffee available 24 hours. Cleaning staff always eager to clean and tidy-up the room! Pleasant people!

"Great overall!"

5
09/08/2017

We stayed here during the Canada Summer Games in August. The staff, hotel owner and manage were very hospitable, the hotel was clean and the rates very affordable. The breakfast offered many options - even gluten free! In the evening there was a nice hot bowl of soup in the eating area if we didn't feel like eating out that night. The pool area was great as well.

"Great hotel, great staff"

5
05/08/2017

Stayed for Canada Games. Great location to events, university, even downtown. Could not say enough about the friendliness and helpfulness of the staff. Lots of good family restaurants nearby or even walking distance. Clean rooms, hot breakfast, evening snacks (chips, pretzels, bowl of soup), airport shuttle. Couldn't really find any fault, overall great visit.

"Best place to stay in Winnipeg"

5
05/08/2017

This hotel is our favorite place to stay when we go to Winnipeg. The staff are very friendly and accommodating to your needs. The rooms are clean and the beds are very comfortable. I like that they offer coffee or tea 24 hours a day because it makes it feel like home. They also have a pool which is kept clean and tidy. They are also on a river which is nice to go for a walk.

"Amazing Hotel"

5
03/08/2017

Very good and friendly personnel. Fantastic location as it has very good access to all areas. Service is very good. Healthy breakfast. All personnel including managers, really care about the guests. Hotel and rooms are very clean. Pool is also clean and enjoyable

"The Best! Excellent Hotel!"

5
03/08/2017

We visit Winnipeg yearly, but this was our first stay at this Hotel! We will definitely come back again, as this was a lovely Hotel! We loved the entire stay which was so relaxing! We chose the Suite, which was excellent for visiting with family and friends. Each morning we had a excellent breakfast, which included fresh scrambled eggs, hash browns, sausage, toast, muffins, bagels, cereal, fresh fruit, fruit cocktail, juices and coffee. They even provided gluten free items for those who needed! The Staff were so pleasant and the food was served perfectly each day! Each afternoon from 5pm-7pm, they served soup, fresh veggies with dip, salsa and corn ships and other snack chips! Coffee was also available. Our Suite had a large countertop area, sink, fridge, microwave and coffee maker! The rooms are spotless, and well maintained. The cleaning staff go beyond the call of duty! The hotel was lovely and quiet for sleeping, which was a real bonus. After 11 pm is quite time! The parking area is monitored and easily accessible. There is a lovely, sparkling clean swimming pool and a great fitness room! A great addition is the availability of a laundry room for guests. I will certainly always stay here when visiting Winnipeg! The front desk staff, and management were amazing! Loved our stay!

"Winnipeg for Canada Games"

5
01/08/2017

The staff, especially at the front desk, were very friendly and fun to chat with. The room had newer decor and was comfy, clean and welcoming. The restaurant next door (Pony Corral) was a good place to go for supper as well as for evening appetizer and drinks. Will check in here again!

"This hotel is comparable to big name hotels"

5
31/07/2017

I was amazed to find the quality of the services and all other options from this hotel. Personnel was extremely nice and courteous. Great experience. I will be returning in the next couple of weeks and looking forward to my stay. Thank you to all for a great experience.

"Great hotel"

5
30/07/2017

Very clean , excellent swim for the kids , comfortable , friendly staff , great breakfast room with lots of selections. Location was good for walking to dinner at a nearby thai resterant. Stayed at 3 best western hotels ,all three were outstanding ! Highly recommend staying if you have young children or Ina business trip, everything you need at this hotel chain BW!

"Pembina Suites"

5
26/07/2017

Very Nice clean and well fixtured hotel. Pleasant and accommodating staff. rooms are clean and beds are very comfortable. we have stayed at this hotel several times and have never been disappointed. We have recommended this hotel to friends and Colleagues again with no disappointments.

"classic hotel"

5
25/07/2017

easy access from hwy - very quiet rooms and staff attention is top rate Breakfast has variety of options Pool area well looked after On arrvial on Saturday found out 2 sports team were staying at hotel - hard to confirm as all of the kids were behaved observed hotel staff providing kids expectation of behaviour Whenever we are in Wpg this is our favorite location

"Ok Place to Stay"

3
25/07/2017

The bathroom is tiny. If you are a large person which I am not, you will have a problem moving around in the bathroom. The parking is very tight, cars jammed up to each other on either side. The room and the bed were comfortable. The front desk personnel friendly and professional. The breakfast was so-so.

"Best Western on Pembina in Winnipeg"

5
23/07/2017

Excellent place to stay. I recommend this hotel for all, business or family. Room and hotel in general was very clean, staff was great, entire experience was excellent!! Definitely will stay at this location again when I am in Winnipeg.

"Great staff fiendly efficient Hotel Very Clean"

5
16/07/2017

Room well appointed sufficient amenities I enjoyed my stay immensely. Very good location , This is our second visit to the hotel. the staff was gracious with us, Very family oriented. Very good breakfast included with the room

"Great stay at Best Western Plus Pembina Inn"

5
13/07/2017

I stayed for a weekend at this location and I have nothing but positive things to say about it. The staff was friendly, professional, and helpful. The room was immaculate. I stayed in a room with a king sized bed. I was pleasantly surprised that the room came with a microwave and mini-fridge. That is very handy for those wanting to save some money on food. Speaking of food, they provide a good selection of food for breakfast and it's free. They offer cereal, instant oatmeal, yoghurt and toppings that you can add. They have bagels, toast and muffins. There is also some fruit salad or apples and bananas. Finally, for the hot breakfast part, they have sausage, scrambled eggs, and hash browns. The hotel also offers soup in the evenings, but I didn't take advantage of that. My room was spacious and quiet. The fitness room offered the necessities to get a good work out. I didn't try the pool. Location wise, it's pretty central to everything (except Transcona lol). I would definitely stay there again. Oh! and it's pet friendly. And there is free parking.

"A nice escape in the city"

4
12/07/2017

We were looking for a place to escape with our infant daughter, before the birth of our second. The hotel was very clean, and offered snacks, breakfast, wireless internet, a saltwater pool...Just great. My only complaint is the price. We paid 225.00 for a suite (all in), which is a lot for us, for one night, and the room, however clean, was by no mean luxurious. The king bed was very firm as well, and I had a hard time sleeping on it ( everyone's preference is different in this area too). The sofa bed made our backs uncomfortable after sitting on it to watch a movie. All in all, we would recommend the hotel for a quick getaway, but we certainly could not afford to stay very often, and probably wouldn't pay that much again for an uncomfortable sleep.

"Nice Experience"

5
12/07/2017

Have stayed at this location many times Staff is always friendly Example; forgot my toothpaste and they were very accommodating Very clean and well managed facility Great breakfast; lot of options; clean room

"Great hotel"

5
11/07/2017

It was an excellent hotel. The river is right beside it and it's walking distance from many things. The breakfast is great and so convient especially for families! We had a fantastic trip and it was definitely in part due to our great hotel.

"VERY GOOD BUSINESS HOTEL"

4
10/07/2017

An associate and I stayed there for one night while on a road trip to Milwaukee. The hotel staff were very pleasant, the room was clean, comfortable and well appointed. Internet service was fast and the breakfast was typical Best Western Plus fare. It is well located to the Perimeter Highway and Highway 75/I-29 to North Dakota. The only issue was frequent sirens when we stayed there, so I am assuming there must be a hospital close by. I would not hesitate to stay there again.

"Good hotel "

4
05/07/2017

A good hotel to stay with a pet and kids. Nice breakfast. Good pool with slide. Lovely walk along the river at the back of the property - convenient with dog. Best about this location is the great staff who truly stood out for their graciousness and warmth.

"Great breakfast, clean rooms"

4
04/07/2017

A group of us stayed here for the weekend as we were in town to celebrate a wedding. Check in was pretty quick, though you have to initial the waiver in several places. The lobby is very nice, has free newspapers, which I have missed in other fancier hotels. There are plenty of ice and vending machines, a bar and lots of food places nearby, which came in handy for happy hour and for arriving back late at night. One of our family took the free shuttle to the airport, so that worked out great as well. Our room had a king bed, the windows don't open though, so had to rely on the AC. The best part of this hotel though is the breakfast staff. Wow, they work hard. Of the three mornings we were there, a lot of people went through the breakfast lines. Lots of hot food, they never ran out and the place was spotless, I have been to these free breakfast places before and they often run out of food or the place is mess, not here!!!! I had eggs, bacon, waffles and lots of juice each morning. There is coffee, tea, fruit, muffins, yogurt, cereal and other hot items. All of the staff we met, from the front desk, to the room attendants to the breakfast staff, they are all very friendly and run a great hotel. When we were looking to watch the football game as a group they gave us three different options, what a treat. I do wish patrons of the breakfast area would do more to thank the staff. We tipped here and there, but when you see people taking 5 plates of food and drinking coffee and juice and not cleaning up after themselves you think they would at least leave a tip for the workers who are working hard to make the place enjoyable for everyone. Anyway, I would stay here again if need be. We picked this place initially for the location, but it is a clean, well run hotel. There is a inside pool and waterslide I believe, but we didn't go and see it.

"BEST HOTEL TO STAY AT"

5
04/07/2017

This Hotel is a great place - nice and clean and friendly staff and general manager is a great guy - an excellent hot breakfast and the good coffee mmmm - the rooms are spacious and comfy beds make for a good rest after travelling - the location is very good close to the bypass highway and close easy route to the Polo Park mall and St. Vital shopping mall and all the other stores and restaurants in the area - I have stayed at this Hotel for several tears now and will continue as its great value for such a nice place

"All pros no cons"

5
30/06/2017

For the price I have to rate this as the best. All staff are friendly and accommodating. The hotel is kept clean and nothing really outdated. The beds are very comfortable and the room was a nice size. The breakfast had many choices and all were good. The soup at night was also very good. If you factor in what the breakfast and soup at night would cost you the price of your room has dropped. I would recommend and I will be staying again when in Winnipeg. Great job by management and all staff.

"Can't go wrong with this hotel!"

5
28/06/2017

We travel quite a bit and this is one of our favorite hotels to stay at! The amenities are great and the staff always provide excellent service! The breakfast is always good and on certain days they provide soup, snacks and veggies! It is definitely a good value for your dollar!

"Comfortable Accomodation"

5
26/06/2017

The room was very comfortable, good size, great breakfast included with the price. The staff at the front desk was very accomadating. Helped with directions and printed a copy for us to carry with us. Would stay there again

"Great experience, excellent service!"

5
26/06/2017

We stayed at this Best Western for our "staycation," since we had a day scheduled at Thermea (we wanted to have a glass of wine, so we chose a hotel that was walking distance). We were very pleased with our visit as this hotel offered services that I've never experienced at any hotel before - they had TONS of options at the complimentary breakfast, offered complimentary snacks/soup in the evening, and had excellent customer service. The pool and hot tub were kept very clean, and weren't busy or overcrowded at all during our stay. Overall, we had a great experience - highly recommend!

"Good stay for families"

4
26/06/2017

We stayed 2 nights at this hotel while visiting family in Winnipeg. This Best Western is a good place to stay if you have a family. It's a bit more dated in decor that other Best Western's I've stayed at but its clean and it's still a good hotel for the money. The breakfast is decent except that they only had 1 high chair for the dining room when this hotel is geared towards families so I had to have my baby sit on my lap. The staff is generally friendly. What's nice about this location is their salt water pool with water slide and hot tub. That's fun for the kids. Overall a good stay.

"Great night!"

4
24/06/2017

Nice, clean, awesome saltwater pool and water slide. Nice location, and very nice staff. Enjoyable every stay! Never disappointed. Morning front desk attendant was great, offered me a grab bag breakfast because he knew I was leaving for an early flight. Thoughtful and greatly appreciated!

"Awesome Hotel"

5
22/06/2017

Came to stay for the Manitoba Marathon with my group of students. Vary friendly staff and helpful! We are not from Winnipeg and they helped us with directions and the bus system. Great job and I will definitely come back next year!

"Doggone Great! "

5
21/06/2017

We booked a room the night before our dog was to have surgery. We booked online via eBates and specified a pet friendly room. I called the 1-800 number with my confirmation number to make sure our request would be recorded. When we checked in, our reservation didn't indicate a pet friendly room, even though it was requested twice. Luckily our friendly front desk person was able to accommodate us. We settled in, got dinner then spent the evening relaxing at the hotel. You will be given towels to use for your pet, a folded blanket for your pet to sleep on, a bag of treats for your pet to enjoy as well as a welcome sheet with guidelines to follow to make sure your pet and other guests are comfortable. We were pleased the parking lot has bags for elimination of pet waste as we didn't bring enough for our stay. There is a lovely walking path along the Red River that we walked in the evening and morning. Please make sure you pick up after your pet. We had a great stay with our pupper and wouldn't hesitate to stay here with her again if the need arose.

"Clean and comfortable"

5
21/06/2017

We were only passing through and stayed one night, but I have no complaints about this hotel. It was clean and the beds were comfortable. It has a nice pool and waterslide for some evening fun before turning in. The included breakfast was fabulous! There was yogurt, waffles, cereal, fresh fruit; and no one objected to me taking my waffle "to go" since my family had already eaten, and we were ready to hit the road! There's a Starbucks and restaurants nearby. We got a good rate on the room for the one night.

"Good Experience"

5
21/06/2017

The staff were very friendly and helpful. The property was clean and well maintained. There was adequate parking. The hot breakfast was a good way to start the day. There were numerous restaurants close by.

"Dog and people deluxe!"

5
19/06/2017

We travel with two large dogs ( German Shepherd and Labrador retriever). In the US we stay at la Quintas that are pet friendly everywhere. This hotel, which we found through BringFido.com, was exceptional. There were two plush blankets to bed the girls down PLUS towels to wipe paws because dog trail was by the river. Did I mention two dog biscuits for each? Blankets wrapped in ribbon. Also a door hanger to alert staff that dogs (Very Important Pets) were inside. After a long drive from Saskatoon to Winnipeg, the welcome for dogs and their people was awesome. Other amenities were indoor swimming pool and breakfast (but not for the dogs). Well done BringFido!

"Nice experience"

4
15/06/2017

Room was clean and service was better than I have experienced in similarly rated hotels. The cable television was intended for businesses so it didn't have a very good selection of channels. Otherwise, enjoyable stay.

"Always Excellent!"

5
13/06/2017

Our family always stays at BW Pembina. We wouldn't stay anywhere else. So comfortable and clean and welcoming! The staff are all second to none! Linda manages so kindly and efficiently with great warmth. Josephine is a ray of sunshine too! And new staff member, Vinny, is great, being trained by the best! Savita is tremendous managing dining and breakfast with such care. Thank you to entire staff - a fantastic team! We feel so welcome and are treated like family.

"family/team"

5
13/06/2017

Staff was very friendly....the only thing I would criticize is that the hot food offered at breakfast offered very little variety...it was the same everyday and we were there for 5 days. I would also like to see some of the gathering spaces accessible for no additional charge.

"Great place to stay"

5
12/06/2017

Clean rooms in very good condition, polite and helpful staff, great breakfast (waffles, cereal, eggs, ham, hasbrowns,etc.). This hotel also offered soup and snacks at 5pm which was a welcome surprise.

"Great place to stay"

5
12/06/2017

We had a very nice time at this hotel. The pool was great (salt water pool with slide). The hotel was quiet even with hockey teams there. The breakfast was also really good. The rooms were very clean and the bed was really comfy.

"room"

4
04/06/2017

The house keeping does not supply soap in daily basis, the pool is nice, there is one treadmill broken, internet cuts out in early evening, breakfast with ravita is wonderfull, we liked the soop service along with the healthy vegetables

"fun pool and water slide"

5
03/06/2017

Best western was a great hotel. the breakfast buffet was very yummy and the pool had a very nice waterslide. the internet was pretty fast. they have 2 computers with a printer so you can do whatever sort of buissness you need to do. overall amazing hotel. would recommend this hotel and it is a family friendly hotel.

"Family Vacation"

5
02/06/2017

Everything great-staff, cleanliness, breakfast, location. No complaints. Our Teen girls loved the pool with its water slide and hot tub. There were several food options close by, including a pizza place within walking distance. Stayed with a pet and they gave us a blanket and towels to use for him.

"Enjoyable."

4
31/05/2017

This is located on the south end of Winnipeg about 25 minutes south of the airport. When we arrived they were very efficient and friendly during our check-in and our room was comfortable, quiet and clean. The breakfast was better then the normal offerings I see at BW's and my wife enjoyed it. There was a nice pool and slide for families although we did not use it and parking was free and ample as was the wifi. I'd stay here again!

"A Personal Favourite"

5
31/05/2017

I stay at many hotels during the year but I feel very at home here. The staff are welcoming and extremely accomodating. The pool is terrific. Location is very convenient. Highly recommend it for business and for family vacations to Winnipeg.

"Business Stay..."

4
30/05/2017

It was a good experience...The hotel was economically acceptable... the breakfast was weak since during 11 days of stay it was the same items and I was tired of it... the rooms and hotel was really clean and staff are very friendly...

"Superb Front Desk Staff Member"

5
30/05/2017

I am travelling with my father and found the front desk staff member that checked us in to be superb. She was extremely helpful and kind to my father, who has some difficulty in hearing, as we checked in. Definitely the best experience we have enjoyed in checking in to any hotel. I had high expectations of this hotel due to it being rated so highly on Trip Advisor and those expectations have been met in every area through our first two nights of a three night stay.

"Great stay"

5
28/05/2017

Stayed here one night and definitely going to stay in the future. Pets are welcome and they get all the basic stuff that they need (a mat to put their bowls, a blanket, and treats!) Beds were comfortable and rooms were clean, and the little one loved the pool. Breakfast was amazing and staff was so accommodating, we went for breakfast close to closing time and she asked us before she closed if we needed anything else before it closes, that was very thoughtful of her to ask. Thanks!!! In general I was very pleased with my stay, highly recommend it!

"Excellent"

5
20/05/2017

Went to Winnipeg for a family funeral. I can tell you that our experience was very positive. Under the circumstances it made our stay a pleasant experience. I would recommend your hotel and services to everyone.

"wonderful location- great staff"

5
18/05/2017

I was attending my school reunion. This hotel was within walking distance of my dad's place. We had many visits in the breakfast room and lobby. He was even invited to stay for breakfast a couple of times. The hotel is on a riverbank with a walking trail- I enjoyed walking it and observing the ducks, geese and squirrels. All the staff were great- very helpful. I was fairly busy so did not get to use the exercise room. I did use the lobby computer many times. Enjoyed the vegetarian soup and snacks a couple of nights also.

"Awesome Experince Staying Here"

5
12/05/2017

We stayed there twice. Once on our way to our vacation by Air and when we got back. The hotel offers a shuttle to the airport, however it stops at 7p.m., our flight was after 9 pm. We just took a taxi back to the hotel. The room was clean and the staff were awesome. Best Westerns do not have good soaps or shampoo's so it would be best to take your own. I would stay there again.

"WJD Hills Inc"

5
12/05/2017

I would not change a thing we had the best time the room was great had the best sleep on the bed staff was very nice We use to stay at the Holiday Inn we will be changing and staying at the Best Western

"Not for business purposes"

2
11/05/2017

From my experience.. Businesswise this hotel does not have the space and high speed connection needed for business purposes Refrigerator butted against the bed empty and big enough for a grocery Breakfast is better at McDonald at least the food is cooked properly

BWPembina1714, Manager at Best Western Plus Pembina Inn & Suites, responded to this review
Thank-you for your review Z6836LImichelm, we appreciate your feedback. I am sorry that we were not able to meet your needs on your last visit to our property. We do have WI-FI and hard wired connections for internet access in all of our rooms, I am sorry that you did not find them to meet your needs; we have upgraded our internet in the last year to ensure that all of our guests are able to use it both for business needs or for entertainment without issues but I am sorry that this was not your experience. We do offer King Standard rooms that are better suited for business travellers that have a desk to work at, in addition to a comfortable chair to relax in and a king bed for your comfort. The king room is also equipped with a fridge and microwave for your convenience. Our breakfast items vary throughout the week, we do offer a wide variety of items such as eggs, hash brown, ham, sausage, make your own waffles station, fresh fruits, yogurt, a selection of breads and bagels, muffins, fruit cocktail, just to name a few - I am sorry that our items did not meet your needs. We hope that you will consider staying with us in the near future to experience our business suited accommodations. Jenny Briones Assistant General Manager

"Relaxing stay"

5
10/05/2017

Checked in on a Monday night and was greeted by friendly staff right away. The room was quiet, clean, and spacious. The bed was comfortable as well. The room was a little cool for me but I just raised the temperature a little and it was good after that.

"Excellent Hotel Rooms & Staff"

5
02/05/2017

I stay at this hotel regularly for personal travel.. Aside from the parking lot being crowded when fully booked this hotel has been consistently exceptional. Very good front desk staff! Only wish is for hotel to add pay for view TV!

"Very impressed"

5
01/05/2017

Rooms were very clean; hotel was quiet; staff was friendly and went beyond the call of duty; breakfast was delicious; and bed was comfortable. Location is great with lots of parking. The staff was very accommodating when I called in last minute to book in a day early than my initial reservation. Though my room wasn't ready they gave me another room for the night and transportated my belongings to my room the next day without any hassle. Looking forward to my next stay!

"An Excellent Place To Stay"

5
01/05/2017

After a long day on the road this modern, very clean hotel was a welcome refuge for the night. We had a king room on the third floor. The night was very quiet despite being directly over the front entrance and not far from the main road. The tv and wifi were excellent, all of the amenities worked as they should and all was very clean. This Best Western provides snacks and soup between 5 and 8pm which we had never seen before but was most welcome. The breakfast room was large, clean and well equipped. Breakfast itself was as good as we've come across without paying extra. The staff was very friendly and helpful. There is a nice, but small, pool and hot tub but being a weekend too busy to enjoy.

"Weekend Conference"

5
01/05/2017

My spouse and I were coming into the city for a Conference and arrived early at the Best Western. I should add that we had been contacted the week prior to arrival and offered a free upgrade to a suite, which was appreciated. We arrived in the morning, due to possible weather issues and despite being early, within 30 minutes we were contacted on my cell by the front desk that our room was available. The room was very clean and well appointed, with lounging area, fridge, coffee maker, kitchenette and a separate bedroom. We really appreciated that the room also had a bathtub/shower as so many hotels are leaning towards showers only. A soak is sometimes so very appreciated. The included breakfast room was well appointed with plenty of choices and I would recommend this hotel strongly. I was also given an very good rate for the suite as a member of the BW rewards plan.

"Incredible kindness and professional staff"

5
27/04/2017

We were on a trip through Canada, from Vancouver to Hamilton, Ontario. In last week we have been guests of three Best Western Plus hotels as those provide pet-friendly rooms. In Pembina Inn & Suites in Winnipeg, we have found ourselves late night, without booked room, and no room available. Ms. Linda on front desk has devoted quite a time trying to find accommodation for us in many local hotels. It was for us unexpected kindness and caring. Finally, she has found a room for us in another city, 45 minutes away in our route, but before we started, she called us back, as there was a cancellation, so we were able to check in. Ms. Linda spared us a lot of trouble.

"Excellent experience "

5
26/04/2017

Stayed on a Saturday night after a Tai Kwon Do tournament. Kids had a great time in the pool and water slide. Clean rooms and comfortable beds. Breakfast was excellent as well. Will definitely stay again

"Always an enjoyable stay"

5
26/04/2017

We are always impressed whenever we stay at this particular Best Western. The staff is very friendly and checking in is always a breeze. The one particular night we stayed here (Friday), the pool area was rather crowded with kids and we didn't take a dip. Other than that, I would recommend this property in the south end of Winnipeg whenever possible.

"Comfortability"

4
25/04/2017

Rooms are clean and beds are comfortable to sleep on. Breakfast is good especially the sausages. The place is accessible to the Max Bell Centre - University of Manitoba where the Manitoba Schools Science Symposium was held.

"Hotel was good!"

4
24/04/2017

Had a few issues...crazy elderly lady harassed our children! I asked about a cot and was immediately told "no" (by the man at the front desk ) and that my room couldn't fit one and that they didn't even have any. Then as I walked away he asked what room I was in and said he could get one and charged me 12.00...it was strange

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Thank-you for your review Dana, we appreciate your feedback. I am sorry that one of our guests made your stay not a pleasant one, we hope that this isolated incident will not deter you from visiting us again. I will be bringing the response you were provided about our cot to our next meeting and as that certainly is not the proper way to address your request. Further to that I just want to advise that a cot is requested it is based on availability as we have a limited amount on hand, and the cot does carry an additional charge of $12 - the room you were in unfortunately has additional furniture that at times makes it a challenge to place a cot in that specific room and so generally cots are available in standard rooms only, however we look at every situation individually but that interaction should of been handled differently when you requested and for that I apologize and I assure you that it will be handled appropriately with the staff. Thank-you again for your valuable feedback. Jenny Briones Assistant General Manager

"Always a great stay!"

5
17/04/2017

The BEST WESTERN PLUS Pembina Inn & Suites is our "go-to" hotel in Winnipeg! Full marks all around! The entire property is very clean and well maintained. The staff is friendly and our kids LOVE the pool and waterslide. A full hot breakfast with a great selection is included in your stay. I have nothing but good things to say! Thank you, Best Western! :-)

"Clean, comfortable and friendly staff."

5
16/04/2017

We recently spent 3 nights at this property. The staff are great. The rooms are spacious, clean and the beds are very comfortable. Breakfast was delicious and the soup and snacks in the evening were a pleasant surprise. We really enjoyed the hot tub after a busy day! We will be back.

"I'd stay again"

5
15/04/2017

We were very satisfied with this hotel. Our room was spacious and very clean. The beds and pillows were extra comfortable and this was a bonus for us. Breakfast was great, lots of everything. Except, we wondered why there was no bacon or ham on Good Friday. Not everyone is Catholic! We like our meat for breakfast.

"Great stay at an awesome hotel"

5
14/04/2017

Helpful & friendly staff, clean spacious room, a great free hot breakfast and had a swim in their salt water pool before we checked out. I first stayed at this hotel 7 years ago on a business trip, and fell in love with their pool. When I have a choice, I stay at this hotel for both business & leisure trips to the city with the family. I like the location. It is relatively easy to find,there are restaurants near by, a night club and stores just down the street (either way). My family and I also stayed here after a Winnipeg Blue Bombers game last year, thank goodness its close to the Investor's Group Field!! Traffic is crazy!!

"Nice accommodations in Winnipeg"

4
14/04/2017

The location was convenient for me. Had a minor issue with the TV audio, staff corrected the issue quickly. Good temperature control, excellent sound controls - no outside noise was audible in my room. Will stay again when I'm back in Winnipeg.

"Amazing location"

5
13/04/2017

This site has everything I could have needed. Breakfast amazing and there was an afternoon soup we were so pleasantly surprised. And the snacks were healthy and fresh this might be the best location I have stayed at so for and I do about 50 plus rooms per year

"Hotel served our needs"

3
12/04/2017

I think this hotel is great for families: ample free breakfast and late afternoon snacks, although we didn't find the food to be anything special--kind of what we expected. Kids would enjoy the pool and slide. We were surprised by the damage deposit on check-in. I guess they've had problems. We had to buy a box of "soft" tissues to use instead of the toilet paper they provide. The lighting is okay if you're just lounging around but it's not the greatest if you're reading. As a woman who wears make-up, I found the bathroom lighting poor. I set up the ironing board by the window to act as makeup station. Fortunately, we had sunny mornings. We were in a queen suite and surprised to find only one small closet upon entry. Our bed was a bit lumpy. The hotel was convenient for our needs (in town at the last minute for a family funeral) and I'm sure being on the river in the summer is quite lovely.

"Clean with a fair price"

4
12/04/2017

This is my go to hotel while in Winnipeg, Very clean with great staff and the rooms are affordable. Seems to be located in a good area no problems with leaving my vehicle there. Free breakfast, snacks during the day and evening appetizers. The beds are very comfortable and great pressure with the shower heads.

"Quite frankly, you'll be impressed"

5
07/04/2017

Upscale Best Western Hotels have become our choice by default. We have never been disappointed . . . unlike other experiences we've had in other hotels when when traveling to cities we haven't visited before. And, the breakfast is outstanding. No minimalist approach there - don't need to stop for lunch if you're heading off on a road trip.

"Our wonderful stay"

5
05/04/2017

Great Hotel. Staff are wonderful, very friendly and helpful. Breakfast is hot, with a good selection. The staff keep the breakfast area very clean. The owner was very helpful. Great location. We would stay there again.

"Best Western - Wpg MB"

5
04/04/2017

Great location, good value and excellent rooms. Have used this hotel numerous times for my husband's medical appointments and surgery. Great location in terms of distance to the hospital and clinic. The evening soup and snacks bar is great for a light meal when our schedule is busy. Staff are very friendly.

"Banjo Bowl Stay"

4
19/11/2016

Very nice breakfast included, ate at the hotel almost every morning. Just a quick drive to the stadium for the game which was a huge bonus. Spent lots of time in the little pool and hot tub there! Staff were also very friendly to all of the out of town visitors, considering the rivalry. Definitely will be staying there again in the future!

"Great staff - our Go-To in southern Winnipeg"

5
19/11/2016

This is our favourite place to stay when in the city for football games. Just a 30 minute walk to IGF. The staff are friendly and welcoming, and recognize us as return visitors. Breakfasts are plentiful, fresh, and served on real plates with real cutlery - no disposables! Rooms are well-appointed and clean. Many restaurants within walking distance. Dog-friendly. Highly recommended!

"Our go to spot"

5
07/11/2016

We stayed here for another medical appointment, and while it was not convenient to the Hospital, it was for all the other plans we had in the city. The cab ride was pre-negotiated at $22 with a receipt from the hotel to Health Science Centre Winnipeg. Check in was swift and staff was courteous. The price we had booked during our reservation was what we signed for at check in. Our room was clean with everything we expected. I have allergies to cleaning and scented products. Our room wasn't overly 'smelly' and I didn't have any reactions for the duration of our stay. We opted to not have our room cleaned while we were visiting to minimize chemical exposure. There is a fridge in the room, but no microwave. I used the microwave in the kitchen when I needed to. We were please to find soup and snacks upon our arrival Thursday night. Our kids were hungry. While we have encountered this perk in the past, we were not expecting it. It was much appreciated. The breakfast offers hot and cold options. I have severe food allergies, and while I brought my own food, I was pleased to see I could have had breakfast at the hotel safely. The first day, the dairy free milk was the same brand I use, which was nice to see. It was used up and a different option was available the second day. It had soy, however, and I couldn't use it because of my allergy. The breakfast hostess noticed I had my own Almond Milk and offered the one she stocks. When I explained my allergy, she was very kind and understanding that I can't take a chance. While we were staying at the hotel, there were two visiting University Basketball teams. They were all very cordial and represented their schools with good manners. :) We used the pool in the afternoon and evening, usually enjoying it by ourselves or with one or two other people. Again, having an allergy to chemicals, the salt water option was welcome, as I have previously reacted to the sulfited 'shock' as well as the chlorine at different hotel pools. I could enjoy the pool and watch my kids safely. We walked to some shops while our vehicle was being serviced. It was nice to have the option to shop and visit restaurants as needed. We took a short drive across the river and visited St. Vital park. What a beautiful retreat in the city! Overall, we were pleased with our stay and would stay again, should we need to.

"Mr and Mrs"

5
03/11/2016

Always a wonderful place to stay. They have the most wonderful staff...always smiling and willing to help. There is plenty of parking and central to shopping and easy access to the MTS centre. They also have soup several nights a week for those weary travellers.

"Great stay, very welcoming."

5
03/11/2016

I highly recommend staying at the Best Western Pembina Inn & Suites, in Winnipeg. It's a really nice place to stay, very welcoming after a long drive. The decor is beautiful, the ladies at the front desk are great and they even offer free soup and snacks after 5pm for guests. There's a nice pool and the breakfast was terrific.

"Grear service and very clean"

5
02/11/2016

Very well kept place. Everything felt and looked extremely clean. I highly recommend staying here. The pool also has a waterslide and a nice hot tub for relaxing. If you plan on drivint througj. Definitely stay here

"Ripped on price!"

1
29/10/2016

Quoted $130 on Best Western Rewards online and was charged $170 first night and $130 next two nights. Said they would change to $130 but when got express checkout there was no change. Had to complain again before they finally changed it. Holiday Inn will be my next stay when in this area as they were less expensive and I've never had the bait and switch pulled on me at their properties. My room was clean but in need of updating. Breakfast was awful but coffee was hot and banana was good. Their so called evening supper snack is cheap also and not recommended. Good location but so is Holiday Inn. Can not recommend this property!

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Good afternoon Jeff, My apologies on the rate not being properly changed prior to completion of your receipt. After you and I spoke I made changes as discussed and I am sorry that the system did not update as it should of, I am glad to see that my front desk agent was able to make changes based on the notes placed on your reservation but I am sorry this was not caught prior to your express check-out completion. I am sorry that our breakfast and evening snacks did not meet your needs, we strive to ensure all of our guests enjoy our added services but can appreciate that we may have fallen short with your experience - we hope you can reconsider and give us another opportunity to turn your experience into an exceptional one. Respectfully, Jenny Briones Assistant GM

"Great hotel close to stadium "

5
25/10/2016

LOVED staying here. We were in town for the Heritage Classic hockey game. The ladies at the front desk bent over backwards to ensure we had a good time. The included hot breakfast was a huge bonus. The morning we left they even opened up some of the breakfast area for us early so we didn't have to go to the airport hungry. We were also like 15 min to the stadium which was great. I wouldn't hesitate to stay here again.

"Excellent as always!!"

5
18/10/2016

This is a review from my 5 night stay last April. Fabulous stay! I am from Winnipeg but I live out of town now. I always stay here for my visits to Winnipeg. Spacious, comfortable rooms and the staff is amazing! They are friendly and very helpful! Great area and close to everything! My go to hotel in the city. Thank you!

"Super practical"

5
18/10/2016

Attended a family wedding in Winnipeg. Hotel was perfectly. located between downtown and the airport. Facility has all the necessary elements for comfortable and practical stay. Located conveniently besides many other businesses. Highly recommended.

"Great Place for a reasonable price"

5
17/10/2016

Nice size upgraded room with a king-size bed that was very comfortable. Bathroom was very clean with a great shower. Very quiet at night so we slept well. The staff was incredible; every one greeted us with a smile and a "good morning", from the front desk to those looking after cleaning the room or vacuuming the hallways. Any time we had a question, we received a helpful response. Breakfasts are included in the room rate and were very good. Scrambled eggs, sausages, hash browns and a full complement of continental goodies. Breakfast room staff made sure there was always enough to eat. The breakfast room was spacious with an overflow room if necessary. Highly recommended!

"In Town for CFL football"

4
10/10/2016

The hotel was an excellent choice for us to attend a CFL football game in Winnipeg. The facility was within 10 minutes of the stadium and was close to food and entertainment facilities for pre and post game activities. Staff were attentive and helpful with information and making the stay as enjoyable as possible

"Clean and convenient "

4
08/10/2016

We've been travelling by car across Canada for almost a month now and frankly it gets hard to distinguish between the various mid-level chains. That said, this hotel met our needs. It was clean, comfortable, convenient and provided the standard breakfast. Service was friendly and efficient - and parking was free. What it lacks in character it makes up for convenience, consistency and quality.

"Very friendly staff"

5
30/09/2016

Stayed there last year with my daughter and it was awesome! The staff was unbelievably friendly and went out of there way to help you out if needed..rooms were clean beds where comfy would stay there again and highly recommend it

"One night of bliss "

5
27/09/2016

Excellent stay. Had the pool slide and hot tub to myself! Beds really comfy, shower had good pressure, rooms were clean and bright. There was complimentary soup and snacks when we arrived. Only complaint was the powdered eggs. Everything else was top notch.

"A Winnipeg Winner"

5
22/09/2016

Outstanding service and hospitality describe this motel. We rate this as the the example for others to follow. The owner/manager knows, 'people matter'. Soup and crackers are on offer for the weary traveller several nights of the week. The jug filled with iced lemon water, numerous continental breakfast choices with several hot options, leave no one wanting. The rooms are clean and quiet. They have a gym, heated pool and water slide. It is positioned close to several good restaurants and we enjoyed the fresh healthy meals and excellent service at Stella's. If we weren't impressed already, they accommodated a late check out and then the owner drove us to the airport in their courtesy bus. Very impressed!

"Great Stay in Winnipeg"

5
22/09/2016

My wife and I were driving Australian friends from Ontario to Winnipeg and selected this hotel for two nights; an excellent choice Staff were friendly and efficient; rooms and breakfast were lovely and our friends were driven to the airport by the manager gratis. They were very impressed compared with Aussie hotels, especially with the price for all of the above.

"Central Location, Good Hospitality and Accessibility"

4
17/09/2016

This is an impressive hotel, true to the name of Best Western. The rooms were spacious and clean. The hotel also has a gym and swimming pool which is an upside for fitness minded people, though I feel the gym equipment could be redone. The check in, check out service was quick. The house keeping was punctual and the best part was the break-fast which was on offer at the restaurant below.

"Excellent value"

5
14/09/2016

On our way to BC from Ontario stayed for the night excellent pet friendly choice very clean,great beds, nice pool good laundry facilities very clean and an excellent breakfast included with your stay very good value and the hotel was well kept and clean reminded me of a Marriott suites I've been to before

"Super Clean and excellent for those traveling with pets."

5
13/09/2016

I was very impressed with this place. Not only do they welcome travelers with pets, but they take their picture and mount them on the bulletin board in the lobby. You are not relegated to a "pet room" either, nor charged extra. There's a truck stop behind the hotel with plenty of room to walk your dogs. Good morning continental breakfast. Comfortable beds and very pleasant staff.

"nice stay at this hotel"

5
13/09/2016

nice location....front reception very helpful and friendly...room was very well clean...and liked the lay out of the room...staff was friendly...the room provided a comfortable stay...over all was a very good experience...would recommend to others to stay at this hotel...

"Great Hotel"

5
08/09/2016

As always, our stay at the Best Western on Pembina was perfect. Clean, quiet and a great place to stay. You can never go wrong with the free breakfast. Staff was welcoming and friendly. Our first choice hotel to stay when we go to Winnipeg.

"Great for the family and the wallet"

5
06/09/2016

The hotel had everything we needed - waterslide, wireless internet, and free breakfast. It is in a pretty good location, close to major roads to get around Winnipeg. The hotel staff were all very friendly and the hotel is well maintained. We stayed in the queen suite (two adults and one small child). The bedroom was a bit small, but for the price it worked for us. The wireless internet worked very well - and that is a good thing because our child is hooked on Netflix. The free breakfast offered many choices and certainly wasn't a typical Continental Breakfast you get in some other hotels. The waterslide / pool was a hit with our little one as well. We would certainly stay here again.

"Meh"

3
02/09/2016

I would describe this hotel as underwhelming. Our room smelled funny and the reception staff were only mildly responsive. The decor is outdated. Location is good. Breakfast was ok - but busy with a small eating area. We switched hotels for our second night - the location wasn't enough of a pro to outweigh the cons.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Thank-you for your review Meh, I am sorry that we did not meet your needs during your stay we have new training staff and your feedback will be used to add to their training on how to help our valued guests like yourself. We appreciate your feedback as we use it to continually improve. Currently we are working on finalizing plans for renovations to the hotel. We hope that you give us another opportunity in the future to wow you. Jenny Briones - Assitant GM

"HD Eastbound Ride"

5
23/08/2016

Great place. Had to stay over while getting repairs on bike and staff were very helpful including allowing us a late checkout. Offered free 5 pm soup & appies as well as an excellent free hot breakfast. Rooms & beds were very clean & comfortable.

"Great Hotel"

5
22/08/2016

Clean, Friendly, excellent food for hot breakfast, great soup in evening. Had one issue that staff rectified immediately to our satisfaction. Highly recommend and can't wait to visit again. My new favorite hotel. Easy check in. Close to many amenities and shopping. Bus route right outside secure parking. Quiet location.

"Great place to stay"

4
19/08/2016

Great place for a family to stay. Really good hot breakfast with lots of choices. The rooms are very nice and very very clean. Good location to lots of the main tourist attractions and sveral good restaurants near by.

"Trans Canada trip"

4
18/08/2016

Neat and clean place, comfortable beds. No musty smell! They accommodated our request for an extra cot. Wi-Fi speed was great. Very polite and informative staff. The evening soup and snacks were a nice touch. Its close to the highway!

"You have to stay here!"

5
15/08/2016

I could not be happier with this hotel! The service is great; the staff is wonderful; the location is pretty good; the breakfast is great; the evening snack is a nice treat; etc. The staff is so caring and fantastic. My son got sick all over his bed in the middle of the night. I called the front desk for some fresh sheets. Without hesitation, the kindest lady from the front desk brought us fresh sheets and a blanket. She even took away the dirty sheets. Shout out to her (I'm sorry I didn't get her name). The staff is always smiling and greeting guests, and they will go out of your way to make your stay as comfortable as possible. I am very impressed with the excellent service!

"Excellent Accomodations"

5
15/08/2016

This hotel, it's staff and accommodations are Excellent! Breakfast is included and had a big variety of items to choose from. High speed Internet was great. I highly recommend this as a great place to stay!

"Excellent place to stay"

5
15/08/2016

Excellent hotel, clean rooms friendly staff. Free breakfast is pretty standard but it was good. The breakfast room was clean and well maintained. Just a really good experience staying at this hotel. Will not hesitate to stay here again on our next trip to Winnipeg.

"convenient"

3
12/08/2016

close to TransCanada Hwy and downtown, convenient location with lots of nearby eateries, lots of parking,very crowded breakfast room , great beds and pillows with excellent air conditioning, lots of clean towels and parking on site

"Great Stay"

5
11/08/2016

The service was awesome, welcome soup and stacks in the evening at breakfast area, beds were wonderful and pool and spa were great. ( Big shout out to Linda!). Room and bathroom were very well updated. wifi was so fast Overall I was impressed with this hotel and I recommend.

"Awesome!"

5
10/08/2016

There's really nothing to hate about this hotel, everything was awesome, if there is, i think there's no pancakes/pancake maker during breakfast, but waffles was okay, the hot items were ok too. Waterslide in the pool area was great too, my son had a great time. Wifi connection was fast. We always try to stay at BWH every time we go for short/long holidays, they're always the best!

"Great stay!"

4
09/08/2016

The service was awesome, beds were wonderful and pool and spa were great. ( Big shout out to Linda!). Room and bathroom were a bit small for 2 couples. We needed to ask for a different room because the first room we were given had a musty smell. A big surprise was delicious potato soup served in the evening along with snacks. It made for a perfect light dinner!

"Moving"

5
06/08/2016

If you looking for a pet frindly hotel dont look any more this is the most pet frindly hotel we ever stayed. there was extra blankets and dog treats for our dogs in the room as well towels for our dogs in case we like to give them a bath. we give the hotel a 11 out of 10 for the whole service and should be used as an example for any other hotel. The kids loved the pool with slide

"Best place to stop outside of Winnipeg."

5
05/08/2016

While travelling across Canada we decided to stop in for a night here on our return trip. Hands down the best choice for a hotel around Winnipeg. We had a great room with all the amenities, access to the pool (really fun) and we were so close to the Flying J that we were able to swing over for dinner and grab a few things we'd run out of. Great experience over all and I'd highly recommend you stay here.

"Great Location"

5
05/08/2016

Our stay at this hotel was great. The place was very clean and the staff were very nice. Cant go wrong with the breakfast every morning. It is very close to the stadium which worked great for us. It was easy to get to for all the places of interest that we went to. The room was very clean. Great value. The swimming pool and hot tub were a nice added feature.

"Summer trip"

5
04/08/2016

Excellent hotel,very friendly staff who went the extra mile to help visitors, extended breakfast hours 6-10, full breakfast & an extra bonus from 5-9 when complimentary soup & snacks were provided, clean room, comfortable beds, adequate lighting.

"Good location"

3
04/08/2016

This is in a wonderful location, close to so many shopping centres, palces of interest, etc. Free break-fast makes it attractive. If you have transport, this is one of the finest places. Cos', they need 48 hours notice for ride to and from the airport.

"Fantastic Hotel with Super Staff"

5
03/08/2016

This is one of the best hotels I have stayed at. Great value, and just all round wonderful place. The staff is so good, they are quick to provide assistance and so friendly. The hotel itself is clean, updated and has excellent amenities. The breakfast features eggs, some type of meat, hashbrowns, as well as the waffles and other breads. In the late afternoon they bring out a big pot of soup with crackers and snacks which is a welcome treat after a long day of sightseeing. Overall this is a great place to stay and I recommend it highly. The only suggestion I would have is to shut down the slide at around 9 so there could be some quiet swimming.

"Best stay on a trans-Canada road trip!"

4
01/08/2016

Stayed at this property for two nights on a trans-Canada road trip. Arrived after a 15+hr drive from northern Ontario. We were allowed to check-in early and were provided with a room on the second floor. We paid $104/ night was was very reasonable. We were traveling with a small dog and just after check-in the housekeeping mgr (Shauna) knocked on the door and greeted us with a blanket, and treats for the dog. She introduced herself and asked how the room was. She was very polite and welcoming. The front desk mgr Jenny was also great, always greeted us when we walked by and was very welcoming. The room was exceptionally clean and had a fridge, coffee and tea making facilities. The morning breakfast was great, lots of options and in the evening the hotel provided complimentary soup and snacks. The pool area was large with a massive waterslide, pool and hot tub. The hotel is located about 10 minutes from the Forks area and is close to restaurants and pubs. Parking was free. I would stay here again and would recommend it to anyone else. Of all hotels we stayed at across the country this one was the best considering all factors particularly the service.

"A great little 'stay-cation!'"

5
01/08/2016

We spent two nights here and loved our full kitchenette suite! Our nearly 8 year old son gave it a double-thumbs up! It was a very clean hotel, the staff were equally friendly and responsive :-) The salt-water pool was a welcomed change for us, and the water features did not disappoint! We were even able to have my sister and her family come visit on the eve of our arrival and enjoy the pool with us. Sunday's breakfast was especially tasty. And we were just a short drive to ThunderRapids and to the Assiniboin Downs. It literally felt like we were 'out of town.' Thanks for a great way for our family to wrap up our holiday stretch:-)

"Wonderful"

5
01/08/2016

My friend and I really enjoyed this motel. The breakfast fare is good - real china coffee cups, plates, and silverware! Water and juice available in the lobby. Motel staff were very very helpful. We had a king size room with business desk, living room chair and ottoman, and separate smaller chair. Nice for watching tv. For US travelers, from North Dakota and MN, you can get local major news stations. Winnipeg paper is available each day. The parking lot is not large, so yellow parking lines are a little tight for vehicle. Guest washer and dryer available.

"Oasis on the Prairie"

5
29/07/2016

Outstanding hotel..first class all the way. Beautiful room..granite countertops in bathroom. Cleaners even made little creature with a face cloth..just like on a cruise ship! Best beds ever and shower had great pressure and lots of hot water. In house breakfast was good. They even served soup for guests in the evening. Riverside pub just a few short steps away was wonderful. Patio was open and busy. Best of all..the route back to the highway was super easy and very little traffic.

"Decent start to our holiday"

4
26/07/2016

Spent two nights here recently with my family and we had 3 rooms between us. I chose it based on its reviews and also wanted to be South of the city as that was our direction of travel after our stay. It's also walking distance to several churches as a couple of the family wanted to go on the Sunday. Easy to get to from the airport and plenty of parking available, check in was quick with the helpful receptionist. Rooms were clean and comfortable, a little bit of road noise from the main road but not too bad, we had a room directly above reception I guess it may be quieter further down the corridor. Breakfast was decent with a couple of hot items available, the main breakfast room is not that big but there is additional space in a room opposite. Breakfast seemed to be less busy after 0830. There is a restaurant and bar next door, we didn't eat here only had a few drinks but food looked OK and there is a nice seating area at the rear overlooking the river. Driving in to the city was easy but we went on a Sunday so minimal work traffic. With good WiFi and an on site pool a good choice South of the city.

"Very comfortable"

5
25/07/2016

I chose this hotel based on Trip Advisor reviews and it did not disappoint. We spent 7 nights at the hotel and it was very clean and staff were extremely friendly and helpful to me on several occasions. I even met the manager one day - he introduced himself to me in the lobby. This hotel is great value for the money.

"Pruned their shrubbery not our purse."

5
23/07/2016

My wife and I spent two enjoyable days at the Pembina. An immaculate room, spacious, comfortable and pretty. Upon arrival my keen-eyed wife said to me that the shrubbery needs pruning. We didn't mention that to anyone. The following morning they were being pruned. There are hotels where you can get exceptional value for your money. The BW Pembina is one of them.

"Great hotel"

5
22/07/2016

This is a great hotel on the Pembina highway. Clean rooms, friendly staff. There is a complimentary breakfast which is good. There are a number of restaurants in the area. It is about a 15 minute drive to downtown. I am not sure how old the hotel is but it has probably been renovated recently. It is in very good shape.

"Good location, rooms and breakfast"

4
21/07/2016

Family of four, we shared one room. With a car it is nicely located, between the football stadium and downtown, Airport is easy to resch als well (with car - good parking). Nice breakfast, you could bake your own waffles. Shops and restaurants/ coffeehouses nearby.

"Clean, quiet, but cramped"

4
20/07/2016

We booked this hotel last minute after other plans fell through and were overall very pleased with our stay. The parking lot has plenty of room and the front desk staff checked us in easily. The hotel was very clean and quiet. Everything looked almost new and was quite pristine. Despite the location being on Pembina and In a very busy area we found it was extremely quiet. We loved the little fish hand towel art in the bathroom! It was a creative and beautiful extra touch! We had a suite with a comfortable pull out couch, table and chairs, countertop, mini fridge, and extra bedroom. Although everything was in great condition it was VERY cramped. You could hardly walk between the bed and the wall in the bedroom. The breakfast in the morning was good and the dining area again was very clean and well done. The main issue here is that the price is quite high for a simple hotel and very cramped rooms.

"Holiday Weekend with Family"

5
20/07/2016

Staff was excellent, hotel very clean and our rooms were spotless. Appreciated the complimentary hot breakfast as well as complimentary evening soup/snacks. Location was great for everything we were doing. Grandkids really enjoyed the pool and waterslide, pool area was neat and clean. Would definitely stay at this hotel again.

"Great accommodation near a great pub!"

5
20/07/2016

We have stayed at this hotel 3 times in the past year. We like the proximity to both the perimeter highway and to the Pembina Highway leading to the US border. Gas stations are nearby. "Barley Bothers", a great pub with >150 beers on tap (more than 30 IPAs) is a 15 minute walk away.

"Highly Recommend"

5
18/07/2016

Very nice hotel. Very clean and appealing upon entry into lobby. Rooms quiet and very comfortable. Great nights sleep. Friendly staff. Close to places for our needs. Manager gave me motorcycle stand/pad for my bike and towel to my husband for his. Would recommend and definitely stay there again. Cudos to the staff at this fine hotel.

"Great place to stay. Recommend Queen Bed Suite"

5
17/07/2016

We attended a Blue Bombers game. This hotel seemed close to the stadium, and we liked the idea of a suite. In all, our family booked 3 rooms for this event, all at the Best Western Plus on Pembina highway. Two of the rooms were great, while one of the rooms described as a "suite" had only a room, with a cot at the end of the bed. This was disappointing, as there were 2 adults and 2 children staying in this room. However, hotel staff advised there was nothing else available. Overall, it was a really great place to stay, with a pool the kids enjoyed, and room for the whole family to get together after the game in the Queen Bed/Sofa suite (which included a dining table & 4 chairs). We will definitely stay again.

"overnight"

4
11/07/2016

Clean room,very quiet, helpful staff, good pool supervision. Easy to find and right along the river for those wanting to take a walk after a day of traveling. Though we didn't have our pets with us there were lots that. Lots of parking.

"You won't be disappointed! Great!"

5
10/07/2016

Really nice hotel! My room was very clean! Nicely decorated! Wifi worked! They had nice laundry facilities. The restaurant buffets were delicious! Friendly staff! Close to the airport! Very relaxing hotel! No worries or stress! Thank you!!!! Would absolutely come back here!

"Best Hotel stay ever!"

5
08/07/2016

Really was superior on every point. Location, ease of access to city points, service was impeccable, clean, pool was fun and perfect temperatures, each and every personal request was handled in a friendly and prompt manner. Beds were comfortable. The hot breakfast was great every day and they even offered evening snacks and soup. I was delighted each and every day with all things about this hotel. My compliments to both the staff and the management!

"Great family stay."

4
07/07/2016

We were in Winnipeg on a family vacation. although this hotel is not downtown it seemed to be right in the middle of everything we wanted to see like the zoo, IKEA, Forks. We enjoyed our stay and had no problems. Breakfast was great, with lots of options. Pool was clean and salt water so no bad chlorine smells. Kids enjoyed the water slid. The staff was very helpful with directions and questions we had.

"I keep coming back!"

5
04/07/2016

Excellent hotel and staff! Complimentary Soup and snacks on at 5pm. The hotel has a nice pool and business centre. I would highly recommend this Best Western for both business and pleasure. Many nice hotels in Winnipeg bit I keep coming back to this one!

"Very nice hotel"

5
30/06/2016

We arrived early and were glad that we were able to check in immediatley. The staff were very friendly and professional. Room was large, well furnished and very clean. The high speed internet worked perfectly. I enjoyed having the coffee and tea available all day in the breakfast room. Hot breakfast was very good, a nice selection of other items as well. In all it was a great stay and I would definitely recommend the hotel

"Like staying at a first rate boutique hotel"

5
26/06/2016

We were back again after an absence of two years. It was like coming home. Staff greeted us as old friends. Linda, the evening staff person, is absolutely amazing and adds so much to keeping guests happy. Nothing was too much trouble for her. How rare a jewel she is. Room was as good as we expected. I loved using the pool for an early morning swim each day. Breakfast was great. Even though this is a large hotel, it is more like staying in a boutique hotel. Thank you to all the staff.

"Friendly and great hotel"

5
26/06/2016

A highly recommended hotel. Staff are very friendly and service is great. Breakfast is very good and hot food is hot. Soup is served after breakfast is shut down, which is a nice option for later. A great pool and water slide and fitness room all appear well maintained, all though we didn't get opportunity to use them.

"One night stay"

4
26/06/2016

we were in Winnipeg for the home opener of the Blue Bombers football club. Check in at 6 pm was quick and professional.The internet connected easily and worked well. It was a 30 minute walk to the stadium for the game. The room was quiet even thru the thunderstorm. We slept in , however the breakfast was open till 10 am. A good stay. I recommend.

"I can honestly say I have no problem to recommend this Hotel to any one staying in the Winnipeg Area."

5
24/06/2016

Rooms are on par with most good hotels, fairly new big screen TV with lots of channels, really good quality bed (had great sleep both nights stay) A/C unit whisper quite and never heard any outside traffic or other sounds...........Found all staff that I had conversations with to be very helpful and very friendly. Breakfast was one of the best I have had, one small note pancakes where not very hot but second day made the waffles which where hot.......Really appreciated the hot soup or salsa and chips or pretzels later in the evening, this I believe goes a little over and above witch I really appreciated..

"B. Schwartz "

5
21/06/2016

The room was excellent. Clean as expected and the staff was very friendly and acommodating plus a free breakfast. It just doesn't get much better.our daughter in law chose the hotel for us and we would highly recommend it whenever a person or family members are in Winnipeg.

"Excellent and welcoming staff"

4
20/06/2016

After driving 10 hours and checking into the hotel at 8pm. The front clerk mentioned the hotel offered a selection of 2 hot homemade soups, snacks and beverages in their breakfast lounge. My husband and I were tired and took advantage of this offer and were pleasantly surprised and the quality of food offered. I took advantage of the fitness room the following morning and was pleased that it was accessible 24 hours.

"Great Breakfast"

5
20/06/2016

Clean and comfortable rooms beside the river. Large breakfast room with a complete selection of hot and cold foods. Very friendly staff. Location gives easy access to downtown and the university area. Free wifi worked well.

"Great for hockey team"

4
19/06/2016

Our entire hockey team stayed here this weekend while in a hockey tournament in Winnipeg. The rooms were modern and clean, and the beds were very comfortable. The staff were exceptionally helpful and accommodating. They provided a meeting room for the parents to hang out in during the evening, and helped us plan our route to the rink to avoid road closures due to a marathon. The water slide provided lots of entertainment for the kids. The breakfast was hot, and tasted great! It is located about 30 min from the airport and Canlan, Iceplex, and Gateway arenas (depending on traffic). While I would probably prefer to stay a little closer to the airport, this was an excellent choice for us.

"hotel review"

4
17/06/2016

hotel was nice, stayed because room rate was better then best western by hotel and for the extra 15 drive to airport worth the 50 saving. room was nice and clean. Bottles water in room would be nice to see.

"Front desk staff made my day"

5
15/06/2016

4 days working at the U of Manitoba so this location is close On arrival I headed straight to an evening meeting The super helpful staffer put aside a light meal for me when she realized that I would miss dinner Plus locating me on 4th floor as I requested quiet room When I got back around 8:30 she had put the food in my room Excellent service attitude Room was quiet clean and comfortable Breakfast was fresh and plentiful Highly recommended

"Great hotel nice area"

5
09/06/2016

Rooms where clean and renovated. Flat TV. Pool is warm with water slide. Hot tub was great on the back. Starbucks and pizza pizza next door was great since we checked in late. Breakfast is served hot and nice variety. Gluten free bread. Will be back next time in the area.

"Loved it here!!! "

5
06/06/2016

We were driving through from Edmonton. Got the last room available which was a "family suite". It had a queen sized bed (extremely comfortable), pull out sofa and semi-kitchenette (with dishes which we were impressed with). We also had my dog and when we walked in the room there were treats, rags, poop bags, an extra blanket and a nice note with tips on where to walk. AC worked good, water pressure in the shower was amazing, and breakfast was pretty average. Great place to stay overall!!

"Good place to stay in Winnipeg"

5
05/06/2016

A very good place to stay while in Winnipeg. It's centrally located so it's easy to get to any part of the city. Our room and the whole hotel were exceptionally clean. Very friendly staff. Good breakfast. Reasonably priced. We spent two nights there. We would recommend it to anyone visiting Winnipeg.

"Good stay"

4
03/06/2016

Nice clean room, AC unit was quiet. Staff was ok but puzzled on the $200 damage deposit on our card. Did not check out any of the amenities as we were visiting for dinner and breakfast. Did have dome disconnect issues when I was Skyping out. First time on trip that had happened.

"Football Trip (U16)"

5
03/06/2016

Perfect Choice for this group. Great location near stadium, clean rooms, hot breakfast included. Great parking and lots of amenities close by. Friendly, knowledgeable staff. Couldn't have asked for much more. Also was travelling alone as my son went on the team bus and felt very safe in this hotel which is important in a larger city.

"Great hotel"

5
30/05/2016

Very nice hotel with fantastic continental breakfast available. The pool and gym both looked very good as well, but I didn't have time to actually use them. Many restaurants and shopping options nearby.

"Clean hotel and friendly staff"

5
27/05/2016

Visited this hotel and was very impressed of how clean the hotel property was. The parking lot was so clean that u could walk bear foot outside. The staff was very friendly as well. The breakfast staff went beyond normal call of duty to make sure you were taken care of. The place overall was very clean. The room we had was on the smaller side but I'm sure size of rooms would change with different types. Pool was very clean as well

"Good staff in a well run hotel"

5
26/05/2016

Spent 2 nights at the Pembina Inn while moving my daughter back to BC from a 2 year course at the local University. We had two small vehicles loaded with all her possessions, between Linda, Desola and Gerald at the front desk we were able to park close to the hotel in a well lit area near the front desk's windows...A big help. Really well run breakfast room with more amazing staff, I would recommend this hotel to anybody visiting Winnipeg.

"Great place"

5
25/05/2016

Friendly staff, very clean with a continental breakfast with soup and snack in the evening. A pool with water slide , great for a solo trip and family visit , will be back in June for another visit . Thank you

"Best Western Plus Pembina Inn, Winnipeg"

5
20/05/2016

What an awesome stay at the Best Western Plus Pembina Inn on the banks of the Red River. Our accommodations were spotless, the breakfast outstanding (regular earthenware plates and cups were used), the staff was friendly and super helpful. Linda at the front desk suggested we use the bus for travel to downtown. She gave us the bus numbers for travel to/from the hotel to downtown Winnipeg and where to catch the bus. The bus was fast and efficient! We left our car sitting safely in the hotel parking lot! The staff went the extra mile to make our stay incredibly enjoyable!!

"Super clean hotel"

5
17/05/2016

We stayed twice here and both times were amazing. Salt water pool and water slide are fantastic for kids.Breakfast buffet was yummy and had everything you would need to start your day. Definitely recommend this hotel!

"always great"

5
17/05/2016

We always have a great stay here, Linda our front desk girl is awesome always looks after us, Remembers us and makes us feel like family. She needs a raise to be honest, The hotel and rooms are clean,modern and make you feel comfortable. Breakfast nook is good as well , great for the start of the day. Will be back.

"Nice overnight stay"

5
16/05/2016

Beautiful hotel, clean and modern accommodations. Was easy enough to find but kinda out of the way. Had a nice pool with a smaller water slide which our boys loved. There was a really nice continental breakfast... Hot and cold items. Was nice!

"Awesome Place to Stay with Kids!"

5
14/05/2016

When I couldn't find a pop machine to give me a club soda, I asked the front desk if I could get some anywhere in the hotel. While they apologized that they didn't believe club soda was available in the hotels machines, a wonderful member of the staff, named Linda, later surprised me at my room door with a couple of bottles and cans of bubbly water. She'd walked at least a couple blocks away to get them. And she never charged me! This is only one example of how much it was a wonderful place to stay. The boys and I especially loved the morning breakfast, and the waterslide-equipped indoor pool and hot tub. You can't go wrong with this place. Thanks, again, Linda!

"Privately Owned, Well Run, Comfortable Hotel"

4
13/05/2016

This is a family owned hotel within the Best Western chain. It's convenient to the University of Manitoba ... about 4 kms away. I was attending a conference there and it was the hotel for the conference. The rooms are spacious nicely decorated and comfortable. Everything appears to be recently updated. An expanded continental breakfast is available each morning and is included in the cost of the stay. The staff is excellent ... warm, welcoming, friendly, courteous and very helpful. For the kids, there is a pool complete with a waterslide. The breakfast dining room is smallish for the size of the hotel and when there are kids in residence (there was a baseball team there while I was staying) it can be chaotic, crowded and loud. But the breakfast will meet your morning needs and the coffee is very good. The location is not great if you want to be downtown but the transit system is good and if you have a car you're not really that far from much of anything in this city. If I needed to be in this part of the city again, I would certainly stay again at this property.

"Excellent hotel at this price point"

5
13/05/2016

We stayed at this hotel for one night while traveling through Winnipeg and had a very positive experience. Our room was spacious, quiet, tastefully decorated, and very clean. The beds were very comfortable and provided coverlets that were just the right weight and warmth. The mini-fridge in the room was a nice touch. The staff friendly and helpful, and the free hot breakfast, though nothing special, certainly met our needs. The property is a bit south of downtown but it took us only a few minutes to drive there for dinner. Bottom line: We were very pleased with our stay and would very likely choose this property again when visiting Winnipeg.

"Wonderful Place to stay!"

5
12/05/2016

Another great stay! The staff is very friendly and accommodating! Breakfast was excellent and my room was very quiet and had a peaceful sleep! We have a great business rate and I always recommend this hotel to anyone travelling to the city! Thanks for always making my stay a memorable one!

"Most comfortable beds!"

5
10/05/2016

My husband had to go to Winnipeg for work twice in two weeks we stayed here both times. All the staff were incredible! The beds were EXTREMEMLY comfy, rooms were very modern and very clean. Amenities like the pool , hot tub, small fitness centre was great. They also have pretty much a full "continental" breakfast as well as afternoon soup and snacks. We will stay there everytime we go to Winnipeg .

"Great Experience"

5
08/05/2016

The front desk staff were so friendly, helpful and happy. The breakfast and snacks were awesome. Very nice pool and used the fitness center each morning. Had a great sleep on the bed and my room was very nice. Highly recommend you visit this location if your in need in the area.

"Best Western Standards fully applied"

5
07/05/2016

I stay at a lot of Best Westerns due to their standards and this hotel maintained that fully. You will be pleased with the staff and the rooms. There is the standard included breakfast which has the basics along with hot food. Did not use the gym facilities on this trip.

"Completely opposite than the Best Western Plus in Dryden"

5
05/05/2016

There was a mix-up in the reservation which was done through their central operations centre and not this hotel itself. The staff went out of their way to find me a room despite this. They were fantastic. The room was large and comfortable and the bathroom area was perfect. There is a great place for my dog to do her business and I don't recall reading any pet restrictions as we did in Dryden. Keeping the pet quiet goes without saying. The pool was average size but it had a large area with tables for the parents to sit while their kids are swimming...a very nice touch. It also had a decent sized circular slide for the kids to use as well. I would highly recommend this hotel if you are in this area.

"free snacks"

5
03/05/2016

great breakfast VERY GOOD SHOWER! nice and clean lots of space in room and bathroom! pool looked nice never used really liked that they had soup and snacks on in the evening FREE! AND GOT AIRMIES FOR STAYING AND BESTWESTER POINTS

"Great overnight in the "Peg"

5
25/04/2016

My husband and I were on a quick trip to check up on his parents. We decided to check out the Best Western Plus on Pembina Highway, and we are glad we did. Very reasonable price -- but exceptional service from Linda!! She gave us a very warm greeting as we checked in. We didn't know our rewards number, and she was trying to get it for us. We went out for a walk and dinner while she checked. When we came back, she'd had no luck, but assured us she'd keep trying! The next morning when we woke up, there was a note slid in under the door -- "Look what I found - have a great trip" signed Linda! She had found our rewards number, printed out a card and had written our number on it!!! She wasn't working that morning, but I left a note in thanks. The room was very clean, beds and linen very comfy, the waffles for breakfast the next morning were tasty -- all in all a good trip. But we'll always remember Linda and her welcome, efficient, and above and beyond service!!

"Nice, clean, friendly staff, good breakfast"

4
25/04/2016

The hotel is nice, clean, not a luxury one but rooms are comfortable and quiet. Breakfast is good. Nice small indoor pool. Good deal for the price. Staff is friendly and helpful. A good choice if you're planning to stay in the area.

"very nice hotel"

5
23/04/2016

We stayed 2 nights and were very happy with the room, service and amenities! They serve a good breakfast and soup and snacks starting at 5 PM. For the price you can't beat it! Close to all of our favorite places to shop!

"worth the stay"

4
17/04/2016

when you consider the rates of other hotels in the area, Best Western competes with them all. Place is very clean and tidy in hallways, lobby, parking lot. The rooms were clean and the bed and bedding very comfortable. No trouble accessing the internet. They even had a lite snack in the breakfast room, when I signed in at 730pm. Breakfast was hot and not like other continental breakfasts. Quiet after 11pm, lots of parking space. Stay here again, you bet

"Unprofessional "

2
17/04/2016

I had my vehicle hit in there parking lot within the first hour of being there. Reported it and felt I was put off and avoided for the rest of the weekend. Cameras are not able to pick up a license plate number on a vehicle sitting directly in front of the camera!?! Did receive a call from management once I returned home with an apology but still have a dent in my car and a bad taste in my mouth??

"GREAT great stay!"

5
14/04/2016

We were traveling with two small dogs. What a nice surprise at the hotel but to receive two blankets for the dogs wrapped with ribbon and doggy cookies for them to use during our stay. The room was clean. The bed really comfy. And the staff was so pleasant and helpful. This is a great place to stay. I highly recommend it!

"Nightmares or front desk?"

1
13/04/2016

DO NOT stay here!!!!! The walls are paper thin. The night guy decide for whatever reason we had made noise which we HAD NOT and proceeded to wake us up three time through out the night up until 4am asking us to keep it down. We had made no noise. Very unprofessional under trained staff. Out of everywhere you could stay why stay at this hotel. I feel bad because the staff are so incompetent they had to bother the owner in the middle of the night. This place is a disaster run horribly.

"We never knew!"

5
04/04/2016

A wonderful place to stay! Staff were exceptionally welcoming and accommodating. I will definitely plan to stay here again. They offered soup in the evening and this was something very warm and comforting after a busy day of being in and about the city. The pool was clean and safe for our family. Thanks for hosting us in such an amazing way!

"Always the best at Best Western"

5
04/04/2016

We started staying at Best Western hotels about 9 years ago and now enjoy the benefits of being a card holder. The Pembina Best Western is one of our favorite places because the staff always make you feel at home. The Hotel is well managed and all the staff are very helpful. The breakfast is always good and the amenities are first class. We would highly recommend it.

"Good and bad"

2
01/04/2016

If you booked here, get ready for the additional charges when you arrive in the hotel, the night staff are rude as well, im not pleased with their attitude. too bad we're stuck here for another night. .......

Bwplus63012, Front Office Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Thank you for your review on your recent stay at our property. I am sorry that your experience was not a positive one. We try to provide and make our guests aware of any additional charges if any before the arrival date, through our confirmation reservation email that is sent out at time of booking. The confirmation email allows both us and our future guests to address and confirm any discrepancies in rates, additional fees for special requests, deposit policy, and/or confirm number of guests in room. I am unsure as to what method you used to make your booking with us, however all of our partners also send out confirmation at time of booking and include notice of additional charges that may be expected by guests based on our hotel policies. In regards to our night staff, I will look into what may have transpired during your stay as it is out character for our staff. Here, at Best Western Plus Pembina Inn and Suites - our staff prides themselves in always interacting with guests in a professional and courteous manner and in many occasions they go out of their way to make a guests' experience an exceptional one. I hope that you will consider visiting us again, we would welcome the opportunity to turn your negative experience into a positive while being able to relax and enjoy our hotel's full amenities and friendly staff.

"Nice place to stay."

5
30/03/2016

Nice and basic hotel. Great staff, good rooms, fun pool for families, clean, safe, good location if your going to check out the University of Manitoba. Breakfast was average at best, but you can always find a Tim's close by.

"Great hotel"

4
29/03/2016

Loved this hotel, fairly new building, very clean, good parking. When I checked in the staff was very friendly gave me a free upgrade, I travel a lot got work and this is one hotel that I would stay at again.

"Customer service is the best!"

5
26/03/2016

They made our kids feel so welcome they would rather visit the staff than their own relatives!! Linda (I hope I got the name right) came up to our kids and got them drinks, turned off the water slide so we could enjoy the hot tub in peace, and ensured our comfort at every opportunity. The pool was clean and fun! The rooms were clean and comfortable. I will make a point to return.

"Great Stay"

5
25/03/2016

Would recommend this hotel...Quickly checked in by the friendly front desk staff Soup and snacks were available upon arrival and great breakfast in the morning Room was clean and large with very comfortable beds

"Free upgrade, friendly service "

5
25/03/2016

Arrived off the street with no reservation. Received prompt, friendly service and when the desk person found out it was my birthday, she gave us a free upgrade to a king suite! Clean, quiet room with comfy furnishings. Enjoyed the jacuzzi tub! The free, sufficient and varied continental breakfast with hot buffet was a nice perk the next morning.

"Birthday and march break"

5
17/03/2016

We've been coming to this hotel for years and appreciate it for it's location and the rates. It has amenities that we like to use and find it's always clean and the staff are available if you have questions. It's not overly fancy but the comfort and space of the rooms is great. For a place to stay for the night or start your day, it really can't be beat, whether it be for business or leisure.

"Very pleased with service!"

5
17/03/2016

When we arrived I was greeted by 2 lovely ladies that ensured everything was perfect. One in particular even remembered my name for the rest of the evening whenever she saw me! Very nice gesture! The room was very clean and comfortable! Another great stay! Thank you!

"Always Great"

5
07/03/2016

This is by far the most consistent hotel we stay at in Winnipeg. The staff is always great. They are friendly, knowledgeable and accommodating. The beds are the best, lots of pillows too. The hotel is always clean and well kept. The breakfast just tops it off. Always recommend this place to anyone that asks where to stay in Winnipeg.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Thank you for sharing your comments regarding our cleanliness as we take great pride in ensuring our guest's get the very best when it comes to clean rooms and the hotel in general. It is always a pleasure to receive positive feedback about our staff. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to your next visit with us. Thank you once again and take care!

"Winnipeg medical trip"

5
03/03/2016

Needed a hotel close to Pan Am Clinic. Chose this one and glad I did. The staff was friendly and helpful. the place is very clean with all the amenities. We forgot to bring swim suits, so didn't take advantage of the pool and hot tub.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Thank you for your review on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for recognizing our friendly staff and clean hotel. We will be sure to share your comments with our entire staff so they can see that their hard work is being noticed. We hope you will come back and see us again soon.

"Wonderful stay"

5
01/03/2016

We enjoyed our night at this hotel. The staff were friendly, helpful and professional. The bed was very comfortable and the room and hotel were clean. Breakfast was complete and delicious with many options available. The kids enjoyed the pool and waterslides too! I would stay here again in a heartbeat!

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Thank you for your review of the Best Western Plus Pembina Inn & Suites. I am delighted that you enjoyed your stay with us and you enjoyed our clean and comfortable guest rooms. We are pleased to read that our friendly, helpful staff were able to assist you. We are happy to read that our breakfast met your needs and your kids had an enjoyable with the pool and waterslide. It is rewarding to hear of your feedback and will be sure to share it with the rest of our team. Warm regards, Renee Kelly Group Sales Manager

"Great Hotel for the Price"

5
18/02/2016

Clean rooms, comfortable beds and the complimentary breakfast and afternoon snack were decent. Also a nice little water slide for the kids! The staff was extremely friendly and helpful. Would definitely stay again!

"Always a Comfortable Visit"

5
17/02/2016

We've stayed at the Best Western Plus Pembina Inn & Suites several times for summer staycations over the years, and have never had a bad moment. The rooms are clean and the beds are very comfortable. We enjoy spending a lot of time at the pool and waterslide, and love the snacks they offer in the late afternoon. The breakfast buffet offers a wide variety, and is included in the price of the room. The work-out area is on the smaller side, but has newer-looking equipment. The staff have consistently been friendly and accommodating. Would highly recommend.

"Best value for your money"

4
17/02/2016

Found this hotel on a short notice on my last business trip. Overall stay was above my expectations. Do not forget to bring your swimming suit ;) The location is great and there are few restaurants within a walking distance.

"Excellent beds"

5
14/02/2016

After driving straight from Saskatoon in bad weather, I was determined to call it a night. I saw the ad on the hwy and it look really nice, so I called to made the res and the agent said they were fully booked, and then she had a no show so I was lucky to get a room in this busy hotel. When I arrived I was greeted in a warmly way and and the rooms were comfortable and modern and the beds were amazing. Amazing hotel with amazing location. My number one choice when I'm back in town !

"Awesome!"

5
13/02/2016

Nice, clean hotel with great staff also good location. The best part for me was having FREE hot soup and chips in the evenings :-). This was especially great considering the cold Winnipeg weather in February.

"Comfortable and Complete for Business Travelers"

5
12/02/2016

I have stayed there several times and each time the amenities were great, the staff accommodating and the breakfast very appealing with lots of protein items. The fitness center has new equipment in good working order and the pool is very nice.

"This hotel has become our regular place in Winnipeg."

5
11/02/2016

Excellent place to stay! Staff are exceptional. Very clean, the beds are extemely comfortable, Pillows and bedding are of high quality, lovely and no strong smells of laundry products. Accessible rooms are very comfortable. Great full breakfast! Would highly recommend this hotel.

"Good value. "

5
09/02/2016

The hotel was very clean and the housekeepers were very friendly and helpful if we needed anything ( location of hair dryer in room, another towel, etc). The parking was free. Electric stalls to plug your vehicle in during winter months. Many spaces and appeared very safe. No room service or restaurant in this hotel, but the service was still great. For the price you pay you get a good deal. The breakfast is decent. Fairly typical of its kind. The hot items such as bacon, waffles, eggs are a great touch. This is so valuable if you have family or just don't want to leave the hotel early in the morning to eat! The pool area was very clean and well kept. The area was safe and many restaurants on the street. I stayed in winter so we still drove everywhere, but I'm sure in the summer it is an easy walk. I'd recommend staying here if you want service and value at a budget hotel. No frills, but had everything I needed. ( aside from a restaurant and spa!). Clean, safe, comfortable and friendly.

"Best Western Plus Pembina Winnipeg Manitoba"

5
23/01/2016

Clean with excellent staff, efficient friendly and helpful. Good full breakfast. Pool and spa facilities are well maintained and very attractive. A great place to stay. Beds were very comfortable. Quiet at night. Would highly recommend this hotel for couple, singles and families.

"Hotel"

5
20/01/2016

We used our Aero points for a free room and we're very pleased we booked a room here, for the same price we upgraded to the spacious queen suite and the Breakfast Room was a highlight to our morning! Coming into Winnipeg from Fort Frances, it was easily located by taking Route 100 to Route 42 North. Everything was within minutes

"Always a good stay"

4
17/01/2016

We stayed for one night. Desk staff are friendly and helpful. Beds, towels, rooms all very clean. A great breakfast in the morning. One criticism - the parking spaces are very tight - like I said, it's a small critique! Pool is adequate, with tables and chairs and spaces for adults to watch the kids. We've stayed here before, and the experience is always the same.

"Great place, but..."

2
20/12/2015

At 11 pm, the cable and internet went out. Almost right on the nose. After a half hour of waiting, I called down to talk to the front desk and was informed that it was being looked into. The next morning on our way to checking out, I asked a cable-repair person what happened. He informed me that he hadn't been there working on it that long and was surprised that no call came in to be fixed until early the next morning. The breakfast was decent, the rooms were nice, the clerks were helpful, but it's hard to get past the idea that I was given the wrong information regarding the outage, as if to shoo me away (along with whoever else called), and so it makes it much more difficult to give this place a higher rating. What actually happened here? Why was a customer lied to?

Bwplus63012, General Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Thank-you for your review Andrew F. I am sorry that you felt you were not given correct information on the situation. I just wanted to take the opportunity to explain that we were in fact looking into the issue and trying to get it resolved as best we could. The cable went out at 11pm and once we were made aware at the front desk, we got on the phone to see how to get it back up. Our cable provider informed that it was an area outage and it not only affected us but also our neighboring businesses. The information of the outage was confirmed just after midnight, and it was a matter of waiting for it to be resolved. The next morning at 7am we were once again on the phone to get an update as it had not yet been resolved. I was personally on the phone and the cable company run many tests to try to pin point the source of the issue and after 8am it was determined that a tech needed to come out and investigate the issue further. A tech arrived shortly after 9am and we were up and running by 11am. Please accept our apologies, we try to resolve any issue be it large or small here at our property as quickly as we are able to. However, we do depend on other business for services and unfortunately for us the urgency of matters is not always shared and so our guest suffer and that we regret. We never purposely mislead our guests about what is being done to have a situation resolved, we try to address any issue as best and as quickly as we can. We value you and all of our guests and will always strive to provide the highest level of service. Once again we are very sorry that you felt we had relayed incorrect information about the cable outage - we hope that now you know that we were in fact working to get the issue resolved as best as we were able at that time. We hope we are able to host you again in the future and would welcome the opportunity to change your view of our staff and of our property. Respectfully, Jenny Briones Front Desk Manager Best Western Plus Pembina Inn & Suites

"Surprised at comfort"

4
14/12/2015

I wasn't sure what to expect with a Best Western but was pleasantly surprised. The room was very nice and comfortable, the only slight complaint I would have is that it was very noisy in the early mornings but that is due to the guests. The door to the room is not very soundproof. Great breakfast also.

Bwplus63012, Front Office Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Thank-you for your review Jason M. I am happy to hear that we exceeded your expectations and were glad to read that you enjoyed our hotel. We are sorry to hear that you found our doors not to have sufficient soundproof, I will be bringing your comment up to attention of the management team and see if how we can have it improved. Once again, we thank-you for your review and hope we can welcome you again in the future. Happy Holidays! Jenny Briones Front Desk Manager Best Western Plus Pembina Inn & Suites

"You can't go wrong with this hotel"

5
24/11/2015

Stayed with daughter, son-in-law and 2 small grandchildren. Breakfast was very ample with eggs, pancakes, waffles, cereal, toast, yogurt, etc. Breakfast room was open all day for coffee & tea - a nice place to go if staying a few days. First that I have seen - soup and cracker snacks available in the evening. Rooms very clean, pool and area great. Best of all was the staff - they treated us as family - so pleasant and helpful

Bwplus63012, Front Office Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear Glen M, Thank you for your recent Trip Advisor review. It's wonderful to hear that you had an enjoyable experience at the hotel, and that our friendly staff treated you like family. We are pleased to read you enjoyed the pool, breakfast, and evening soup option. We hope to welcome you and your family back in the near future. Thank you for choosing the Best Western Plus Pembina Inn & Suites. We appreciate your loyalty to our brand. Warm Regards, Jenny Briones Front Desk Manager

"brief visit to Wpg"

5
11/11/2015

selected hotel due to close drive to family quiet rooms and excellent breakfast - enjoy staying here when we come to Wpg the staff in the breakfast room are very quick to update items that may be getting low - we enjoy the fruit plate option pool is never busy with kids

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear Guest, Thank you for your review. It's wonderful to hear that you had an enjoyable experience at the hotel, and that our friendly staff were able to meet all of your needs during your stay. We are pleased that you found our breakfast to be good and that the items were always fresh/fully stocked. We are happy that you enjoyed our quiet pool as sometimes it is very busy being the "centre of attention" when guests stay with us. We look forward to welcoming you back in the near future. Thank you for choosing the Best Western Plus Pembina Inn & Suites. We appreciate your loyalty to our brand. Warm Regards, Renee Kelly Group Sales Manager

"100% recommend"

5
26/10/2015

We are regular guests at the BW Pembina highway because we have family in town, and we are never disappointed with our stay. The hotel is well-priced, with ample parking, a pool with waterslide, breakfast (waffles, eggs, sausages + continental) and pet-friendly with great staff. But what has set our experience apart is when the staff have gone above and beyond for us. Most recently we were in town for a funeral and we were trying to put together a slideshow. The front desk staff generously offered us to use their scanner and were very happy and helpful although we were clearly imposing on their little back office space. We also utilized the "conference room" space for other meetings. During this time, we were also forced to bring along our large dog and 2 cats into our hotel room which the hotel accommodated gracefully. Our dog tried to go swimming in the Red River and came back COVERED in mud. The lady at the front desk kindly hooked up a hose for us outside to clean off the dog without seeming imposed upon (which we were... ) Aside from that, definitely recommend the Pony Corral next door for a dinner spot during the summer. The patio is amazing.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear Lauren B, Thank you as it is always a pleasure to receive positive feedback. It's wonderful to hear that you had an enjoyable experience at the hotel, and that our friendly staff were able to meet all of your needs during a not so pleasant trip to Winnipeg. I certainly recall you and your family and we were happy to help you all during a difficult time. If this little something was what made the difference than that puts a big smile on all of our faces. :) We hope that you will visit our hotel again under different circumstances. Thank you once again for your loyalty to our Best Western brand. Warm regards, Renee Kelly Group Sales Manager

"Great location"

5
18/10/2015

Stayed at this location over the Thanksgiving long weekend. Over all the experience was great. Shuttle on web site was NOT available for pick up at airport on the Friday night after 6 pm. We made other arrangements, but for a long weekend, this was surprising.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear guest, Thank you for your valuable feedback. We are delighted to know you enjoyed our hotel's location and your experience was great. We strive to provide excellent service to our guests to make their experience unique. In regards to your comment about our shuttle, I am not sure if you read online that this service needs to be arranged 48 hours in advance with the hotel and is available from 7am to 7pm daily except holidays. We don't have a dedicated shuttle driver on staff so we need to be able to schedule someone accordingly. I am sorry if this was an inconvenience for you but pleased that you enjoyed your Thanksgiving weekend regardless. We hope to welcome you back in the near future. Thank you for choosing the Best Western Plus Pembina Inn & Suites. We appreciate your loyalty to our brand. Warm Regards, Renee Kelly Group Sales Manager

"Pet Friendly exellence"

4
15/10/2015

We like to stay at this hotel in Winnipeg. The Pembina corridor gives easy driving access to any location in the city. They treat pets well. Staff bring you a large blanket for the bed complete with a couple of biscuits, doggie do not disturb tag for the door and a couple of small towels to wipe feet with. There is sufficient area outside to walk the dog. There is a good restaurant next door with an outdoor patio if you're there in the summer and a Starbucks within sight. A good location that we've stayed at many times. Staff very friendly and helpful. Breakfast fresh and decent.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear Guest, Thank you for your valuable feedback. We are delighted to know you enjoyed our hotel's location and friendly staff. We strive to provide excellent service to our guests to make their experience unique and enjoyable. We like to treat all of our guest's including the "4 legged ones" the same and are happy to read your "fur baby" was treated well. We are glad to read that our hotel is your choice when staying in Winnipeg and we all look forward to seeing you all again soon including your doggie! Thank you for choosing the Best Western Plus Pembina Inn & Suites. We appreciate your loyalty to our brand. Warm Regards, Renee Kelly Group Sales Manager

"Great Place"

5
08/10/2015

Excellent hotel to stay at. Good location close to many restaurants and close to shopping centers. Service is great and rooms and beds are very comfortable. Day starts with an excellent breakfast. Staff are always cleaning and making sure there is enough food for all the guests coming in. A must hotel to stay at.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to send a review on Trip Advisor about our hotel. It's wonderful to hear that you had an enjoyable experience at the hotel, and that our friendly staff were able to meet all of your needs during your stay. Yes I agree that the day starts out great when you enjoy our excellent hot buffet breakfast. We are also happy to read that you found our location good and that are beds were comfortable, as I have to agree. Our management and staff looks forward to welcoming you back again in the near future. Thank you for choosing the Best Western Plus Pembina Inn & Suites. We appreciate your loyalty to our brand. Warm Regards, Renee Kelly Group Sales Manager

"Pleasant Stay"

4
04/10/2015

My family and I recently stayed here as we had a family wedding. Staff were very pleasant, rooms were clean, pool was fun and the towels were plentiful. Breakfast was included...good choice of cereals, juices and fruit and the make-your-own waffles were good but the hot foods should be avoided...not so good.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear Guest, Thank you for your recent Trip Advisor review. It's wonderful to hear that you had an enjoyable experience at the hotel, and that our friendly staff were able to meet all of your needs during your stay. We are pleased to read you enjoyed the pool and our breakfast, and I am sorry if you found the hot breakfast items not to your liking. We hope that you will visit us again in the future. Thank you for choosing the Best Western Plus Pembina Inn & Suites. We appreciate your loyalty to our brand. Warm Regards, Renee Kelly Group Sales Manager

"Good place but"

3
02/10/2015

We stayed here a year ago with a standard room. it was clean, comfortable with handy breakfast included. This time we had a queen suite - 402. Avoid this room. The bedroom shares a wall with a boiler room! The boil comes on periodically during the night with sufficient noise to wake us numerous times. To the credit of front desk staffer Josephine, we were promptly relocated to another room. The hotel staff was good, the place was clean, the breakfast was handy. The concern has been raised with hotel management. Rates were not adjusted.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear Blue Magic, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for speaking with me via email earlier today and once again my apologies for your inconvenience in regards to staying in room 402. As I mentioned we have brought this up to higher management for their review and to see what might be able to be done regarding this room. I hope that you find the room discount I provided you to be satisfactory. Like I had mentioned I am very pleased to read that you were moved to a new room and that Josephine took very good care of you. We are happy that the rest of our stay was more pleasant and we do hope you will consider staying with us again! Warm regards, Renee Kelly Group Sales Manager

"Always Friendly and Comfortable"

5
30/09/2015

I travel regularly to Winnipeg, and the BW Pembina is my first choice for reasonable priced accommodations. I've always found the service to be utmost friendly, breakfast is good, and the rooms comfortable. A good place to call home away from home.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear Dan L, Thank you for your recent Trip Advisor review. It's wonderful to hear that you had an enjoyable experience at the hotel, and that our friendly staff were able to meet all of your needs during your stay. We are happy to hear that you enjoyed our comfortable rooms and hot breakfast! It is nice to read that you think of our hotel as your home away from home as that is what we strive for every day, so THANK YOU! Our hotel family looks forward to welcoming you back in the future! Thank you once again for choosing the Best Western Plus Pembina Inn & Suites. We appreciate your loyalty to our brand. Warm Regards, Renee Kelly Group Sales Manager

"One of the best hotels I've stayed in"

5
23/09/2015

Beds were very comfortable, hotel very clean and welcoming with laundry facilities a bonus. Staff were very friendly and helpful at all times. Breakfast was good and lots to choose from. Loved the swimming pool and water slide as did my Grandson. Was situated on a busy highway and next to a restaurant/bar but we were never disturbed by any noise. Will definitely stay here again when I return to visit family who live close by.

BWPembina1714, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review
Dear carolb1592015, I am delighted that you enjoyed your stay with us and you enjoyed our clean and comfortable beds. Thank you for recognizing our friendly and helpful team members. We are so glad that you and your grandson enjoyed the pool with our very fast and fun waterslide! Our hotel family looks forward to welcoming you back when you return to visit your family! Thank you for choosing the Best Western Plus Pembina Inn & Suites. We appreciate your loyalty to our brand. Warm Regards, Renee Kelly Group Sales Manager