Best Western Hotel Salisbury Plaza,  Salisbury

3.0/5  - basé sur 223 notations.
1735 N Salisbury Boulevard, 21801-3330, Salisbury, United States - Ver el mapa
+1 410 546 1300 +1 410 546 0370

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  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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    Seguro
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Bienvenido al Best Western® Salisbury Plaza. Este hotel que admite mascotas situado en Salisbury, Maryland, ofrece a los huéspedes en viaje de placer o de negocios la oportunidad de disfrutar de un magnífico descanso nocturno. Nuestro hotel cuenta con habitaciones para fumadores y no fumadores equipadas con microondas y nevera, piscina de temporada al aire libre y un fantástico desayuno servido todas las mañanas. ¿Necesita estar conectado en todo momento con su oficina? Nuestros huéspedes podrán disfrutar de acceso a Internet de alta velocidad inalámbrico. Nuestro hotel se encuentra en el corazón de la ciudad de Salisbury, Maryland. Tómese su tiempo para disfrutar los tesoros escondidos de la península de Delmarva. No deje pasar la oportunidad de recorrer el campus de la Universidad de Salisbury o la Universidad de Maryland Eastern Shore. Aquí podrá asistir a un partido de los Delmarva Shorebirds, un equipo filial de los Baltimore Orioles. Le invitamos a realizar un recorrido por el zoológico de Salisbury, con acceso gratuito, Pemberton Park o las rutas que atraviesan el complejo de atletismo Henry S. Parker. A todos nos gusta divertirnos bajo el sol. No olvide visitar la isla de Assateague para contemplar los ponis salvajes o recorrer el paseo marítimo entarimado de Ocean City, Maryland. Nuestro personal espera ansioso su llegada. Este hotel de Salisbury, Maryland, está situado a poca distancia las principales empresas locales, entre los que se incluyen el centro médico regional Peninsula, Pepsi Bottling Plant, Jubilant Cadista Pharmaceuticals, Inc. , la sede de Perdue, K & L Microwave, Tishcon Corporations, Delmarva Power y el parque industrial Northwood. Estas son solo algunas de las empresas que se pueden encontrar en Salisbury, Maryland.

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Habitación 1

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Basado en la opinión de 224 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
74
Muy bueno
 
29
Bueno
 
33
Mediocre
 
35
Horrible
 
53
Con amigos Con amigos 29
De negocios De negocios 36
En familia En familia 64
En pareja En pareja 37
En solitario En solitario 47
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Best Western Salisbury Plaza,Salisbury
  • 5
    « Great people here »

    The staff here are really helpful and they went out of their way tovhelpme get my bearings I had one of the most restful nights sleep in a very long time the breakfast was great and full of smiles. Rooms are contemporary and new

    5
    « Awesome stay!!!!! »

    I booked with BW directly and I made a mistake on the day during the week so it was easy to make a change. I accidentally booked it a day early and the management allowed me to stay the following day with no extra charge. Edith at the front desk and other staff were very friendly, helpful and understanding. Kudos to the management and staff at this location. You are all doing a great job. Thank you very much! I will recommend this property to others since we are here in the area throughout the year on various dates.

    5
    « Will return »

    I enjoyed my stay here at the Best Western in salisbury Maryland it was easy access and a great location everyone is super nice to me and the room was very clean and the bed was very large the new furniture was up to date and modern the breakfast had a lot of offerings

    5
    « Service Excellent »

    The service at this hotel is always spectacular and they go above and beyond to accommodate me. It is clean and nice in the rooms and its easy for me,to get around from route 13. I like the breakfast too.

    5
    « Love it here »

    I am happy to stay here this is one of the better best westerns I have stayed at and the staff here really make it worth it for me. They have clean and new rooms and the breakfast has a lot of options!

    3
    « Watch for hidden fees on this one »

    This wasn't a bad little motel off Interstate 13. The room was comfortable and clean. My gripe is with the hidden fees and billing mistake. I booked a room thru booking.com and was quoted a total price of $122.08 which I paid with my Mastercard. When I got the bill, they charged me $134.00 dollars for the room and 27 bucks for 'incidentals'. Well, we didn't have any incidentals. In fact, there is no place at this motel to purchase anything 'incidental. Apparently, everyone gets charged some % of the room rate for 'incidentals', just in case you trash the room. When I alerted the Hotel staff of the mistake with the room rate, they said I would have to wait 7-10 business days for the bill to be corrected and my Mastercard credited and the incidentals charge to be removed.

    2
    « Disappointed stay »

    Disappointed in the quality of this Best Western, I don't know if this is a new acquisition but the rooms were underwhelming, the one advertised on the website must have been from a different BW. The bed fell apart, literally off the frame, the carpets were filthy, and there was a power outage. Breakfast was your standard continental style. Not worth the price paid.

    5
    « Loyal »

    I am loyal to this hotel because it has been good to me. The housekeeper always takes care of me and the front desk manager always makes sure I get the room I need. It's always tidy and the place is updating. Breakfast is great and the man that runs it is just an awesome person

    5
    « Nice stay »

    It was a great stay there are some old things that they are replacing so it is stuff outside but inside the rooms is modern. And the staff was nice enough to get me into a room that was all new thank you!

    5
    « Reliably good »

    I like to stay at this hotel and it is reliable staff and service whenever i stay here it is clean and has all i need. They help me with special requests and they are improving the aging property to make it even better!

  • 2
    « This hotel should close until construction is finished »

    The first room we were offered had a terrible odor. It was located on the second floor and the steps were falling apart. We were given another room in a different part of the hotel and the concrete was broken in many areas. We were told they are doing renovations, my husband said they should be careful because if someone gets hurt they will be sued. Only one person was at the desk, it was not late. The door was locked and it said they were taking care of another customer and would return shortly it was freezing.

    5
    « excellent »

    very comfortable beds, clean and staff are wonderful, treated us like family and very helpful with giving directions to our grand daughters college graduation in Princess Anne. The breakfast was very good and the staff was friendly and very helpful. The room was clean and had everything we needed and everything that we were told would be in the room. The building was under reconstruction but they were very quiet and did not disturb our sleep at all.

    4
    « Pleasing Experience »

    I have stayed at this place before and I am comforted by the fact that I receive a consistently great stay each time. THe hot breakfast is welcome and the rooms are just what i was expecting safe clean and comforting

    1
    « Bad experience »

    The receptionist was rude and wasn't helpful. The room I reserved was available to me. I wasn't compensated for that rather I was told to pay extra money to have change room for a different one. The images online look nothing like what they appear. Quite misleading

    2
    « Poor service, rude staff »

    Stayed here only 1 night. My Check in was at 10 pm so I was tired. Desk clerk was friendly. Went to room. Mattress on bed was old(could feel the springs). Went to breakfast About 15 minutes early and doors were locked. Had to ring doorbell to get in front lobby. A male staff member asked me what I needed. I said I came to eat. He said they won't be ready for 13 minutes. I proceeded to sit in the lobby. They didn't even think to offer or show me where the coffee was. Finally after 6 minutes I asked if I could have some coffee and the man pointed to the coffee pot. Finally they opened the breakfast and I'm sorry I waited. The eggs tasted like military powdered eggs(watery at that), the hash browns looked like McDonald rejects, there was 1 banana that had more black spots than yellow. I ate quickly and proceeded to check out. The young desk clerk hardly said 2 words to me and i had to wait almost 9 minutes just to get a receipt. Do yourself a favor and stay somewhere else!!

    1
    « Rooms »

    The room smelled horribly. The pillows on the bed wer not even a standard size they were throw pillows the pictures shown of the rooms and prices were not what they advertised or offered we paid $111.00 to stay in a dump

    1
    « DO NOT STAY HERE! EVER! DIRTY!!! »

    Unprofessional front desk, DIRTY ROOM!!! Checked in at 1:30 and was told that it would cost an extra $25 to check in before 2 PM. The entire hotel was almost empty, maybe 10 cars in the parking lot. After an argument the clerk agreed to waive the fee, it took ten minutes to confirm an available and supposedly clean room??? Went to the room, what a DISASTER! I can't even begin to explain, dirty carpets, empty cellophane food wrappers behind the furniture, silly string sprayed on the wall and lamp, bathroom floors maybe mopped? A pile of full garbage bags in the parking space next to mine, left overnight??? Who is in charge of quality control for these hotels? I was mortified, came back from the college bike ride and jumped into the shower and left on Saturday, did not stay the second night. They informed me at check in, that if I did not return the key there would be an additional $25.00 charge. Total bill $490.56 Local room and city tax $13.14 each, what are they taxing me for? They have refused any refund to Expedia because I reported the condition of this property to Best Western Customer Service / Paula and Expedia / Christie. The Property Manager / Amed Patel informed me that they were fined $250.00 by Best Western and that he could not speak with me directly, ps it didn't sound like the manager to me, it sounded like the Front desk person Gregg that answered my initial call and gave me his name. Any property that would charge these rates for dirty accommodations and unprofessional treatment should be dropper by Best Western, Expedia, and any reliable booking agents. I am on the phone with Best Western Customer Service / Faith, she informed me that there is no such penalty and this owner was lying! SHAMEFUL!

    5
    « Nice motel overall »

    Was here for a week for work and had a overall good stay. Breakfast is a def not worth the trip down to the lobby but other than that had a good stay. Close to shops and restaurants and a friendly staff

    4
    « Good location »

    Used this hotel for a half-way stop to Virginia, it was easy to find with a good breakfast and friendly staff. Plenty of parking and available restaurants nearby. We booked smoking on the computer by accident and the staff was quick to change our room without any stress.

    5
    « Good quality as usual »

    My wife, my granddaughter and I stayed here while in the area for a baseball tournament. I think Best Western is my go to hotel when traveling. No frills, no thrills, but always quality. We enjoyed the free breakfast, especially the waffles.

  • 3
    « Just Enough »

    It is an old building. It is pretty clean and everything worked. All the amenities were in place. It needs some upkeep. If nothing is done, this hotel could quickly take a turn for the worst. If all you are looking for is a place to sleep for cheap, you will get what you want here. Don't expect anything fancy. The staff was nice but a little unattentive. The lobby was closed/locked with a sign that said "be right back" twice during my stay.

    1
    « Service Failure »

    I have stayed here before. Very basic hotel, but great for a 1 night pit stop. This stay I came to check-in, it was around 2:30PM - I walked into the lobby and there was no one around. The back office door was open, but no one was in sight. I waited about 5 minutes before calling the hotel to try and find some assistance. No answer, I called 3 times. After a total of about 10 minutes with phone ringing off the hook and no movement, a blonde haired woman came from the back door in the fitness room with another woman. She looked at me and said nothing. She then came in the back office to the front desk, still no acknowledgement that I was there or had been waiting a while. She FINALLY asked if I was checking in - I had said I was starting to worry that no one was here, her reply was "well, check-in is not until 3" I mentioned I called with no answer, she said she "was outside checking on housekeepers." I understand maybe you are short staffed and need to wear multiple hats, but maybe take a portable phone with you, so you can answer calls, or at the least, leave a sign on the desk stating you will be back shortly. Either way, she was not happy that I was trying to check in 20 minutes before 3PM. I highly doubt the hotel was full or anywhere near full on a random Sunday, but she put me next to a room (I am sure they are living there, or at least long term guests) where a creepy, very unsettling man, was just sitting outside his room, watching me unload my car and asking what was in my car and actually walking up and looking in my vehicle! Really unnerving! Regardless, I put things in the room and left to go get some dinner. Upon my return there were several men outside my room from different rooms within the same area and that was it. They were staring and making me very uncomfortable. I went inside to the front desk to inquire about moving somewhere else, because there were creepy men outside my room. She was aware and didn't ask any other question and moved my room farther away on the 2nd floor. The room was basic and did the job, which is all I expected. The service and the way the front desk associate treated me was unacceptable and I will not be coming back. A basic Best Western (not Plus or Premier) is just that, basic. The service is what is needed to keep bringing people back. I am very disappointed with my overall experience.

    1
    « Mrs. »

    Booked a room on line at BW Salisbury. Let me start by saying this was my worst hotel visit yet and I day visit because I went in the room and left. There were people loitering drinking outside the rooms and there was a half dressed man just hanging out. But I still I gave the room a chance and went in. I walked into a smelly odor , a peice of trash on the floor and the garbage was not emptied! I immediately returned to the front desk and told the manager on duty about the room not being clean. She was very nice and said I can offer you a room on the other side of the building where "the girl on that side is a better cleaner than the side you are now on"! REALLY?! The whole place doesn't get cleaned the same?! And you have an employee that works poorly and you know it and nothing is done to correct it ?! NO THANK YOU, I LEFT. NO MORE BEST WESTERN FOR ME! Building was already dated but didn't have to be dirty!

    4
    « Hotel was ok »

    The hotel was ok. We stayed two nights. It was clean except for the sheets, they had dirt spots on them. The staff were apologetic and had the sheets changed. Did not get to use the pool because the weather was cold, wish it was an indoor pool. Did not incur any other problems but I think I will stay at the Best Western on Route 50, it is a better hotel although it was booked when I made reservations.

    5
    « Reliably Positive »

    I know I will have a good stay when I come here. I am surprised by some of the comments on here because my stay is excellent each time i come here. The staff have been the same for years and they know their stuff. They can help me out with all my needs there. The room is always great, the breakfast is excellent, well maintained property.

    1
    « Just don't stay here! »

    We stayed here for a softball tournament back in July. It was horrible! There were guys staying at the hotel that were working across from the hotel and they were yelling crud things at our 14 year old girls. They started work at 6am! Went down to get hot water for tea at 6:30am and it was empty. The front desk told us to go to the gym area to try and get hot water from there and that was empty to so we had to go to Dunkin Donuts down the road for breakfast! Ice machine was always empty too. Over the weekend there was alot of shady activity with naked men banging on doors and the worst part about it is that Best Western corporate doesn't even care!! We reached out to them and they did nothing at all! It was a bother to them that we called them!

    1
    « Poor Experience »

    This was by far the worst Best Western we have stayed in in the country. A high priced motel with rooms falling apart. Customer service was definitely lacking and would never ever go back there again. Very disappointing for a Best Western!

    5
    « Just Right »

    This hotel was a nice fit for me and for my family. We drove up and found a Best Western which we like to look for. This property was a little older than others but very well maintained and updated. The employees went above and beyond and the room was clean, smelled great, and had all we needed. The breakfast had a lot of variety. Enjoyed it

    2
    « Below average for a Best Western Hotel »

    The check out was ridiculous, the guy was walking away to take a break, then he noticed that my wife and I were at the desk. It was clearly that he hated having to come back to the desk and he even didn't ask how the stay was. Just printed the bill and said sign here, had to look for a pen myself, to sign, myself. It felt if we were at a 'low end' hotel..

    3
    « ROOM CONDITION IS VERY POOR »

    the hotel new that the shower has a problem but they still rent the room also my wife was using the hair drier and the room was out of light over hours we did not light air condition .and we did not take a shower .

  • 2
    « Would not stay again. »

    Staff was all outside smoking when we arrived. They saw us walk in however after waiting a few minutes we had to go ask them if we could check in. Hotel in need of updates. Not the greatest part of town.

    5
    « Comfort »

    I have to travel a lot for both work and for family related things and it is very important for me to find a place that I can retreat into and just relax. This was one of those hotels. It had all the needed amenities and was very clean -- not too much in terms of bells and whistles, but it had all i need with kind employees. Perfect for me.

    3
    « You get what you pay for... »

    All in all, it was okay. The Continental breakfast was probably the best part. The bed sunk in when you laid down. The pool needed clean. Bottom line - it was priced the lowest out of all major name hotel/motel in the area. It was also located about 35 minutes from Ocean City. If you are looking for a couple night stay, I guess I would recommend this Best Western. If more than a couple days, no way...

    2
    « Found mouse poop on my bed! »

    I think my comment speaks for itself. I was disappointed but the location was good for what I was there for. Would not stay again if i were in Salisbury. There tons of hotels in Salisbury to stay at, but this is not one I would choose.

    5
    « Beautiful »

    Edith and her staff handled my problems well and offered very clean and comfortable accommodations for me at this Best Western. I'm glad that I made this trip here and I will visit them soon since I have family in the area

    5
    « Very happy »

    I was very happy to be here. I came by here a few years ago and it seemed somewhat dated although functional. I like the new theme and furniture new nice employees and big nice breakfast. I'd come again check em out

    5
    « Clean and Friendly »

    I loved staying here the people here really helped me out i had a nice talk with them and they told me about the area and stuff to do. Room was beautiful and breakfast was hot and tasty ill be back here

    2
    « What Happened...?? »

    I stayed at this hotel years ago when I was in this area and remembered it to be a pleasurable experience...Many years later it has changed drastically for the worse...The hotel and its premises were very filthy...definitely not going to stay with my family there ever again...

    5
    « Nice day »

    The rooms was very nice and clean the bed sleep very very good. the service was awesome and pleasant breakfast was very good. Ms. Edith was helpful and pleasant. I will stay there again and I would recommended my friends and family to stay.the weather was nice so i could go swimming and the pool was nice and clean. the towels was nice and fluff. I would recommended this Best Western.

    2
    « This IS your father's Best Western »

    This is an older style Best Western motel with outside room entry and NO elevator. The "continental" breakfast was minimal and not what you would experience at other motels including Best Westerns. We opted for fast food breakfasts. The beds were only average again, reminding of older motels. Staff was friendly and as accommodating as they could be.

  • 5
    « salisbury »

    this hotel is very nice . it has been updated and the staff are very helpful and very professional. the hotel staff goes out of their way to help and assist the customers. the bed is very comfortable. the rooms are very clean. and they are easy location to everything in the city.

    5
    « Enjoyable »

    I really enjoyed my stay and the people here really made it worthwhile. The price was a little high but so was everyone else in the area. I loved the pool it provided hours of relaxation and summer fun. The room was super clean and smelled great. The breakfast had many items and the lobby looked beautiful.

    1
    « Very Dissatisfied »

    We lived in Salisbury and we were coming back to visit. We chose the best western because we had some points to use on the credit card. We had the choice of Best western, sleep inn, or Hampton inn. This was a convenient location and I have stayed at best westerns in the past and thought they were fine for just a basic short stay hotel. This hotel is poorly maintained, the pool is worn down. breakfast was pathetic. Business center computer could not access the internet. Room was dirty. Was not vacuumed. Floor felt sandy and dirty. Stains on the wall. Shower knob kept falling off and would not get warm or good water pressure. Stain on carpet. Dirty towels. Why I didn't choose the Hampton inn is besides me, but will for sure never return to any best westerns again.

    1
    « Very disappointing for a Best Western »

    Swimming pool badly worn and dirty, breakfast terrible and room sheets/pillows and air conditioner were all unsatisfactory. For the price of over $350 canadian dollars for one night stay - total rip off. Stay at a cheap motel, I'm sure it would be equivalent or better!

    4
    « Nice »

    After I cleaned the pool my children really really enjoyed their self. The staff was very helpful except 1 front desk agent. The location was excellent fir us to go to the Zoo and local parks. I would definitely stay here again.

    5
    « Superior »

    This is a fine place to stay at. I'm glad I stayed here on the way to the beach location very convenient and despite the outside entrances I felt very safe. The rooms were updated and very clean, housekeeping staff gave me all I needed and the breakfast offerings were wide and varied I enjoyed it

    5
    « Good Bet »

    This was a good stay for the price it was at a comparable rate to the competition but offered more in terms of brand and reliability. I liked to have my pet be able to stay in my room since they have pet rooms. They kept it fresh clean and comfortable during my whole stay. I recommend this place one of the best in Salisbury!

    5
    « Outstanding »

    This is what I need when i go to stay the night at a hotel. I've been to many where so many things are below expectations but they made sure I had a good stay here. Cleaners do an outstanding job and breakfast attendant was so nice and made sure everything was on point. Thanks!

    5
    « Happy »

    I was happy with this hotel and it's offerings. The food in the morning was hot and tasty and the room was very clean and smelled incredible. The employee who checked me in and out was a pleasure to speak with and I will return

    1
    « Unacceptable and disgusting. Price gouging on top of it all. »

    The list of things wrong with this hotel are endless. Sleep in your car. You will be happier. Bizarre chemical smells everywhere in an attempt to cover up the filth most likely. Whole establishment filthy. Just gross. You could feel the built up grime on the floors, flies in room, bathtub filthy. Awful. Price gouging on the weekends. Paid $200 for this nastiness.

  • 5
    « Friendly »

    This is a friendly place with employees who went above and beyond to make my stay comfortable. I have some problems that they helped me work around and moved things around to give me a first floor room. I liked the room layout and the breakfast layout

    5
    « Great stop »

    I was happy that I stopped by this Best Western. There are a lot of hotels around it but this one stood apart in its excellent staff and superior rooms and amenities. I liked the breakfast and the pool made it extra special even though rooms were outside entrance

    1
    « Stay Elsewhere »

    The cleaning staff is horrible. Always seemed like a shortage of clean towels and toiletries. Definitely not worth the rate being charged. Another of our party stayed at the Days Inn only a few minutes away for half the rate and much cleaner rooms.

    5
    « Convenient Inn »

    I love this Best Western inn the girl who checks me in is so nice to me and cares about me and makes sure I have what I need. The breakfast is prepared early for me so I don't have to worry about leaving early and the room is clean and great

    5
    « Kind people nice place »

    Best western is a great brand and I'm happy to stay at them. This one was no different. The staff was super kind and the accommodations were more than I was expecting. The room was very clean and smelled great. Nice new upgrades

    2
    « don't bother »

    This hotel doesn't deserve to be a Best Western ... maybe worst eastern. Old, not clean, felt like a flea bag. It seriously needs updating and equipment repair/replacement. It was not a typical Best Western, although the lobby looked new. Not the rooms.

    5
    « Best Western Stay »

    The Best Western in Salisbury is in a convenient location.. The hotel staff are kind. The rooms are neat and clean. The Best Western serves a nice, hot breakfast. It's a good place to stay for the price.

    5
    « Nicest place in Salisbury »

    I really like this hotel and I would recommend it for anyone coming to Salisbury because the rooms are looking clean and updated and the employees here really go the extra mile to make my stay extra special. Kudos to staff!

    5
    « Clean and nice »

    The person at check in was super nice and helped me with the area and the room. The room was very clean and comfortable. Things were modern and user friendly. I would definitely recommend this place and close to OC

    5
    « Great »

    I had some work here and I had a family thIng that I had To take care of so I decided To stay here and absolutely loved it! The rooms were large enough and the breakfast was nice and varied. Everything was smooth during my stay here!

  • 5
    « Friendly and Cozy »

    Salisbury is a quaint town and This is a quaint and nice hotel. All of the employees even the maintenance people were so personable I feel like family. The food was great in the morning the rooms are spacious enough and stylish. Beautiful citrusy smell

    5
    « Great place »

    Everything was very pleasant here. Everyone was so helpful and Edith went the extra mile to help me. The rooms are clean and the environment was beautiful. Breakfast had a lot of offerings. I would definitely return.

    1
    « Rip off »

    We paid $167 and the room was worth $50. The shower was filthy; it needed bleach badly. The pool was dirty. The window was also dirty. There were four tiny pillows on the bed that were worthless. We won't be stopping here again.

    4
    « Quiet and clean »

    Admittedly this isn't the best Best Western we've ever stayed at BUT the room was comfortable, had plenty of room and was quiet. We were there for five days, six nights and have not a complaint one. Housekeeping was excellent. It was so nice to come back after a long day sightseeing to a clean and tidy room. Breakfast was good: eggs, oatmeal, dry cereal, muffins & sweet rolls, etc. Great way to start the day! Front desk was helpful with any questions we had about the area. The exterior is a little in need of attention but don't let that deter you.

    5
    « Great property »

    This hotel is definitely worth visiting. I really enjoyed my stay and the staff really made it worthwhile. The room was a little cold but the maintenance showed me how to work everything and gave me extra blankets too. The rooms were very clean and smelled great. I am surprised by some of the other comments because I have never had a bad experience!

    2
    « Rooms Do Not Match the Online Pictures »

    The staff was friendly and helpful, but in the end there was only so much they could do to help because the hotel is ready for updating and renovations. Overall, I found the rooms to be dirty. There was black mold in the shower tile, on the floors along the perimeter and attention to detail was clearly not a priority to whomever was in charge of cleaning the room for the next guest. Either update the hotel rooms or update the pictures of the rooms online because they do not match!

    1
    « ANIMAL FECES in our room! »

    Enough said! Manager/ Owner wanted to give 1/2 off the room. I said no deal. I've stayed at a lot of hotels and this was a first. Best Western corporate is aware of the situation. This gets better: I had to stay another night (no other hotels available in city). The next morning I saw the folks who were in the same room I was in the previous night.... the FECES was still in the room. Unbelievable!

    4
    « April trip »

    Our room was changed to to a pet friendly room. We were asked if we had any problem with this change and/or if we had any allergies to pets. We left our cat behind and we took the room anyway. It was the quietest room during our whole trip.

    4
    « Fully equipped hotel on the north side of Salisbury »

    I arrived at the hotel shortly after 5pm on a Sunday, and was surprised to see almost no cars in the lot. This is never a good sign. When I booked, I also noticed that the price was somewhat less than what I expect to pay at a Best Western. Despite all this, the room was very nice and had all the amenities I expected--TV, internet, fridge, microwave and coffee maker. It was also very quiet. I have two complaints--the windows don't open, and there's no place to eat anywhere nearby. The desk clerk had some problems getting me checked in, but she admitted that she was new. The breakfast buffet the next morning was quite good, with a fairly large seating area.

    4
    « Ok to stay a few nights »

    I liked my stay but wanted a discount the same as Expedia but they wouldn't. Had to order online for each stay. It was good for our stay but bed was a little uncomfortable. Breakfast was good but eggs are microwaved & didn't have any meat. Waffles were the best. Plenty of coffee

  • 1
    « drug dealing and prostitution »

    We checked in for three nights and on the first day we noticed drug dealing going on and ladies coming in and out at all hours of the night. When we called the manager who is also the owner, he did nothing about it. So we chose to leave a day early and he would not refund our money.

    5
    « Love »

    I love this place and all the people who work here. The hotel is a little older but you can tell they have done a lot to maintain it and keep it new and clean. The room had modern amenities and the breakfast was great

    5
    « Great property »

    This was an enjoyable stay and I would definitely come back here. I drove over to the beach ocean city is only half an hour away and it is about to open up soon. The people at the hotel were nice and I liked the breakfast here. Goodles job management.

    5
    « Excellent »

    The employees here went out of their way to make my stay simply wonderful. The rooms were clean and fresh and the breakfast was hot and enjoyable. Best Westerns have always been a go-to brand for me, and this one is no different.

    1
    « Will not return »

    My husband and I stayed overnight on the Easter weekend. When we attempted to shower and shave on Sunday morning, the sink stopper was stuck in the closed position, and the shower diverter did not work. Not being able to use the sink or the shower was a major inconvenience. I did not expect a full refund, but the clerk offered only $10 off our bill. Not acceptable. I do not recommend this motel.

    5
    « Fun »

    Great hotel and really fun area!! I went to the new attractions here that were told to me by the staff and I loved it! The escape room was a lot of fun. The location of the hotel was great and the employees and rooms very nice too!

    5
    « Excellent »

    I was so happy to be here. Everyone was so kind and helpful and The housekeeping staff is very dedicated. The breakfast was great and the attendants were all smiles I will definitely visit here again and recommend it

    5
    « Clean and friendly »

    I was happy to have stayed at this hotel. Everyone was super friendly and helpful. The room was very clean and the housekeepers went out of their way to help me. I enjoyed the breakfast and the other amenities here

    1
    « Won't be returning »

    Room was dated, smelled, and I was unable to turn on the hot water to shower. The hotel sits on a busy road and their was an active construction site adjacent to the property. Very noisy. I also worry about security with only an outdoor entrance to each room.

    5
    « Superb »

    This was a great place with really nice people! Everyone was extremely helpful including the ladies at the front desk and also the housekeeping girls. I'm always beyond satisfied with the service I receive at Best Westerns!

  • 5
    « Good Place »

    This was a very nice hotel with very nice people. The location was close to the mall and restaurants and the rooms were clean and smelled good. The breakfast had a lot of options so that was also another plus.

    5
    « Nice Stay »

    I was happy to have stayed at this property. The accommodations were simple but clean and affordable. The staff was very kind and the area was quiet and peaceful. Overall a nice hotel with nice people and worth returning.

    4
    « Nice, handy little syop »

    Very nice comfortable Best Western. Surrounded by food options ( Denny's, Waffle House, Hardies) A welcome break off the road. The in house breakfast is also available, of course, tho it was a bit on the sparse side by the time we arrived.

    3
    « Staff could do better »

    We found clothing and the remains of liquor packing in our room when we entered. Who knows what else wasn't cleaned properly. Door did not seal well. We did not have the breakfast. Check in and check out were fine.

    5
    « Best Western Salisbury Plaza »

    This was a very nice stay at Best Western Salisbury. The breakfast, the rooms, and the staff were all on par. I like the way the front desk staff greets me at check in and helped me with recommendations. The hotel is close to the mall and restaurants which are all down the same road. It was a good location and I have always loved the Best Western brand.

    5
    « thanks! »

    My stay at the Best Western in Salisbury was great! Ms. Edith and the other front desk agents were very kind, respectful, and helpful. The rooms were clean, updated, and fresh. The check in and check out process was smooth, and the atmosphere was at this hotel is very homey and warm. The breakfast was wholesome and perfectly suited to my vegetarian diet. I enjoyed my stay at this property, and I look forward to staying again when I get the chance.

    3
    « OK for one night »

    We were passing through on our way to vacation and needed a place to stay to break up the trip. Room was clean and staff was friendly. Breakfast was okay. DIdn't seem as nice compared with other Best Western's that we have stayed at before.

    2
    « visit for a weekend event »

    We have stayed at this hotel many times in the past for the Seagull Century Bike Ride, and always enjoyed our stay. In the past, they decorated the lobby, gave out snack bags, and always treated us well. That was NOT the case this time. The charge for this event was almost double of the last time - $200. The rooms were very run down, and while the staff was helpful, there wasn't the interest we have seen in the past. The HVAC unit was hardly working and couldn't take care of the humidity needs of the room. We were very disappointed and will not stay there again .

    2
    « Not if you can find another room »

    Spent one night here and that was more than enough. More of a low end motel. Staff was friendly enough, breakfast was adequate but overall I would not stay here again. I was a bit creeped out by the place.

    2
    « A Complete Disappointment and Not Worthy of the Best Western Name »

    When staying at a Best Western, I usually expect a clean, modernized room that comports with its standards as good value for a mid rate hotel. The Salisbury Hotel failed. When I arrived there, the door was partially ajar with an extension cord being fed to an outdoor area. It made me wonder who may have been using it before I showed up. The bed was uncomfortable, the sheets were poor and like a lot worse for ware. The breakfast was about as basic as you could find with the pastries being stale although the coffee was ok. If I were Best Western or for that matter the owner of the hotel, I would demand a change. The telephones which were from the 80's or 90's seemed dirty and the overall experience was disappointing. I am sure you can find a comparable hotel at about half the price in Salisbury.

  • 2
    « overnight stay »

    location was very good for us but the hotel was very disappointing,Had to push door open with shoulder to open it. The sofa felt damp when sat on and the room it self smelt like it needed airing, the bathroom door didn't close either.

    1
    « Rethink staying here »

    Stayed here from 9/21-9/23 (2016)...check is was the only part productive. Room had flies, sheets were not clean, dust filled light fixtures. If you plan to stay here to rest, think again. There were loud fights, name calling, profanity, people not respecting others trying to get rest, management did nothing when bought to their attention. If you can avoid this place, would advise to do so.

    1
    « Worst Best Western Ever »

    Go to another Best Western if available. This is one of the worst locations that Best Western has. The staff is not very friendly and not welcoming. The door did not work and the pool was dirty and unsanitary. The water pressure for the shower was not that good. At breakfast they did not want to replenish eggs and sausage gravy. I asked and was told it would take an hour and a half to make them. Of course I never received them. And the cranberry juice was sour and nasty. I am very upset about this Best Western. If you can avoid this location at all costs. It cost me a $110.00 and it was only worth $60.00.

    5
    « We love Best Western hotel in Salisbury, Maryland »

    Thank you to Mr. Patel, Miss Edith and Megan for your kindness and hospitality. You always serve us with big smile, kindness and punctuality just like we were your family. We forgot our check book in the room and Mr. Ahmed Patel mailed them to our home promptly. You are the BEST. See you in 6 week, Love, Mattie and Mimi

    1
    « AVOID THIS DUMP »

    I made my reservations months in advanced and I when I got to the hotel there was another patron who was getting a room at the same time I was. This patron did not have a reservation at all and was quoted a price oft $79.00 dollars for the night. My price was $185.00 with the reservation. I asked the manager about an adjustment but was told that the rate I was quoted was the rate. I asked could I cancel that reservation and just get a room like the person who just walked in, did I was told that if I did not honor my reservation that I would be charged for the room at the rate of $185.00 for the 1-night stay. So I took the room, now paying that rate was bad enough but the worst part is the hotel and the room was a dump. I would have been better off going to the Budget Inn across the street. Now I was in a group of 14 people and the manager would not give us an adjustment at all. Even though we all witnessed the patron who walked off the street and got a rate of $79.00. AVOID THIS DUMP AT ALL COST THERE IS A BUDGET INN ACROSS THE STREET.

    4
    « Pleasantly suprised! »

    Some of the reviews made me weary, but we were very pleased with our 1 night stay. The room and the pool were clean. Sunday morn breakfast was decent, but very crowded. Price was great compared to everything else I found for one weekend night. A little far from the beach (40 min), but at least it was a straight shot and easy drive.

    3
    « Nothing special! »

    One night stay. Screwed up reservation and finally got a 2nd floor room lugging luggage up two flights. Convenient parking. "Breakfast" included! Located in business area of the town. Convenient for things we were doing in the area! Reasonably priced, but not especially a great visit!

    2
    « Loved that Auto Mall...NOT »

    This place had the worst location. We booked there because it was the middle of the night. We were totally raped on the price considering the beds were super uncomfortable and the room was extremely uninsulated. Other customers must've stopped outside of our room to converse. I felt like they were barging in it was so loud. And they were speaking in a normal tone of voice. The location was horrible it sit amongst a huge auto mall. Felt more like we were staying at an industrial park. It was more of a $75. Rental not a $265.00! At least it was clean. All except for the swimming pool, which was the size of my living room and had a film on it.

    1
    « nightmare »

    I booked this hotel thru hotels.com at the last minute. We were travelling from NJ via the ferry to Lewes DE. Since we decided to stay overnight close to OC MD this hotel has the lowest price and an availability. Hotels.com was so kind enough to assist me in changing my original reservation to a king bed and it was $16 less infact. ??The nightmare began when we arrived almost 9 pm and the lobby door was locked. As Iwas leaving, the receptionist had the door unlocked something like you get into an apartment main entrance and you need to get a permission toco e up kinda thing. The checking in was alright..Mind you I am more frequent at holiday inn, and the staff is always awesome and friendly. As we proceeded to the room and its kinda like a motel set up where you get into your room from the parking lot area. In front of the parking area is an abondoned building, dark and looks scary...I asked myself what did i put myself into? When we arrived to our room, the key card worked alright but the door wont open. My hubby have to do it a few times until it opened up. The room looks clean, there is a smell seems like someone have occupied it for a while. I checked the sheets and mattress and appears to be ok. Bathroom and towels ok so far. There is small round table and 2 chairs and a work desk and an ac closet for clothing. We proceeded to drive about less than a mile maybe where there are restaurants as per suggested by the front desk. We went back to the hotel or motel around 1100. After an hour in the room we noticed the AC was making such a loud noise almost like you are on a boat. We decided not to ask to have our room changed since we were so tired from the whole day activity and wore earplugs. The whole night was a disaster. The bed was sooouncomfortable that until now my back is still sore. That ned needs to be thrown out already. I figure it maybe the same situation even if we asked for another room. By 9 am we woke up with about 2-3 hours of sleep. I called the front desk and told them of my situation and discoveries.And she kinda brushed it off and answered another phone call and left me waiting. There is free continental breakfast which we didnt get the chance to take as we were already che king out by 10am and breakfast is only till 10. I told the lady who checked us out and suggested about tali g to the manager but is mit available and gave his card for me to call. I told her about our night, the comforter has a big stain that looked like blood orurine or something, thats located on the inside part, thats why i didnt see it when i pulled the sheets to che k upon getting in the room. The lady also told the supervisor of their housekeeping about it and i also showed her two pictures, one of the dirty stained comforter and towels with paint stain, which she was aware. Really? You knew and you still put it out for use? I did call hotels.com and reported all this and will call the hotel. They offered ( hotels.com) for a request for refund. Ofcourse it will take time. I definitely not not not recommend this place at all. Not safe if you rather stay by salisbury i stayed by microtel by wyndham before and its a nice place and safe area with cctv and all. They also have free breakfast.And for less. Oh did i mentioned i paid $247 for that motel for a night and as iwas checking intneir regular rate that day was $219. Really? If only i knew what kind of a place that was i would rather pay $400 and i know that place is safe and with a comfortable stay like holiday inn.

    3
    « Great stay rough start »

    It was nice and all especially Tyeshia who was my housekeeping lady for the 5 days I was there she was kind and friendly and very helpful . But at the beginning when I got there the front desk lady (didn't catch her name) told me I couldn't get my room till 3 it was 12 so I waiting 3 hrs in the lobby I had no car . And my toddler was tired from the 5 hrs of being on two plane rides to Maryland ... And I had called the night before and was told I could get a room as soon as I got there .. But turns out I couldn't so I had to sit there with my tired toddler for 3 hrs ... But beside the rough start it was a nice room and everything else went great even the check out I got my deposit and everything was fast and easy thanks to Tyeshia again ! Thank you so much !!!

  • 1
    « Only if desperate for a night »

    We stayed here for a night during the week, having originally planned two. The room smelled very strongly of disinfectant, to the extent that we wondered whether something very unpleasant had happened earlier. The bed was extremely narrow for two people. Breakfast was overcrowded and there was no milk. On the positive side, the receptionists are efficient and pleasant and they allow dogs at no extra charge.

    3
    « A "Double" Does Not Mean Two Beds! »

    The Best Western Salisbury Plaza is okay for the money. The rooms were recently renovated. Not everything looks new, but it's close enough. Our room was reasonably clean. The Wifi connection worked well. When I made the reservation, I thought a "Double" room meant two beds. The check-in clerk, who worked at other hotels as well, told me that most hotels classify a Double as two beds. But that's not how Best Western does it. To Best Western, a "Double" room means one double bed. Oops! Fortunately, the clerk upgraded me to a King room so that my son didn't have to sleep on the floor. The breakfast buffet is sufficient but not great. The eggs are very obviously powdered and somewhat watery. The coffee is a bit weak. There are danishes, fruit and cereal, however, so most can find something worth eating.

    1
    « Website pictures are deceiveing »

    This hotel should be avoided. Booked for a softball tournament-was very disappointed. We tried to leave but we were stuck in a team contract. No place for gathering and rooms were less than desirable and I am being nice.

    1
    « BLOOD SPLATTER IN BATHROOM ** CIGARETTE BURN HOLES IN MULTIPLE SHEETS.. $700 STAY AND THEY REFUNDED $76.00 »

    My boyfriend and I stayed 5 nights at this hotel. We would have left after the first night but it's summer and everyone else was sold out. The morning after our first night, blood splatter was noticed on the wall of the bathroom. I am a trauma nurse and my boyfriend is an EMT and we have seen blood and dried blood thousands of times. The housekeeping supervisor tried to undermine us and question our ability to identify dried blood saying it was rust. They said blood doesn't dry red. Are you joking ? What color do you think it dries as Purple or pink or teal ?? Then we noticed our sheets had cigarette burns in them. They would have never given us a new room if we hadn't complained so much. They then reassign us a room and the keys didn't work. We go to get new keys, and the front desk attendant acted like we were bothering him. They did say they fired him the following day. That's a start but a long way to go. We then get our second room and yet again more cigarette burns in the sheets and someone else's hair on the bathroom floor and the chain lock didn't work. Our room averaged $140 a night and the manager was so nice to credit us $76.00 .... are you joking ?? We decided that was a kick in the face and decided to contact the health department. We will also be following up with corporate and contacting orbitz..

    2
    « Bed wasn't changed when we arrived. Gross »

    We got to the hotel very late at night on our way home from vacation. When we got to the room, we realized that one of the two beds in the room wasn't even changed. Their was hair all over the bed along with little black pebble looking things. The hair was on the sheets along with the pillows. It was disgusting. We called down to the lobby and they said they would send some new sheets up to the room. It took 15 minutes before we finally got the sheets. Other than that everything else seemed to be okay. Breakfast was good, lobby was clean. We won't be going back to this Best Western only because of the hair in the bed.

    1
    « WORST PLACE EVER !!! *** BEWARE *** »

    LETS JUST SAY YOU HAVE BEEN WARNED !! THIS PLACE IS BAD.... Blood on the bathroom wall , Burn holes in the covers , Musty smelling , unfriendly staff when they didn't properly activate our cards and very rude when we asked for a room change due to someone else's blood on our wall. I will be contacting corporate. DO NOT STAY HERE ...

    4
    « Quick Visit »

    I booked this hotel at the last minute totally slip my mind, came down for a wedding. I wanted something affordable and not to far from the venue. Which I got and greatly appreciate. The staff was very helpful and I had ask for extra set upon my arrival since we would be coming into the area really close to the wedding start time. They even allow us to check into the room early. The breakfast the next morning was pretty tasty.

    2
    « Unfortunately: over priced and dirty »

    Booked here because it was pet friendly. Previous reviews were mixed, so I hoped management had made some changes after responding to other feedback. Unfortunately this was not the case. Bed pillows and couches were visibly stained,breakfast area was underwhelming with most of the food options empty and guests walking around in pajamas. We've stayed at other Best Westerns that have been amazing. This location does not meet the bar, especially for the over $200/night rates they're charging.

    3
    « Noisy! »

    This was a last minute stay because our other hotel cancelled on us when we went to check in due to overbooking. Upon arriving, the hotel did not look so great, but we were tired! Check in was quick, but we were not told where our room was, so we spent a bit of time driving around the property to find a place to park. The room was clean, but there were a lot of people hanging out in the parking lot and playing in the pool. After midnight, it was still very noisy and we could hear everything outside. Random car alarms would go off, people would yell outside our room and banging on the door. It was very hard to sleep with all the noise from outside, with no security controlling the noise level. Breakfast in the morning was horrible, so go elsewhere. I really appreciate getting a room last minute, but I still way overpaid for this place and if you have a family that likes it quiet at night, go somewhere else.

    5
    « Really great first time in Ocean City! »

    I spent a lot of time looking into hotels for my trip. They were all a little too pricey for what they were offering. This place in Salisbury is not too far from Ocean City, away from the mess you want to avoid during beach season, and really enjoyable to stay at. I'm so glad I went with this option--clean, friendly staff, safe, and probably where I'll be next year when I can stomach vinegar again!

  • 2
    « Wrong price for what it is »

    As one of the later teams to qualify for a 120 team softball tournament in Salisbury, we had to scramble to find accommodations for 15 rooms anywhere in the area, and this was the only that could fit us I know why Honestly, while some in our group were VERY unhappy, I would have been ok with this if the price reflected the quality of the facilities. This is a $79 budget motel. That is far below the rate charged. Old, tired, grey, broken ice machines, doors not closing properly, dead electric outlets, etc... On the positive side, they try hard to put out a nice buffet breakfast, and Megan at the front desk does what she can to make the visitors happy. But she has a tough job, given all the issues...

    5
    « Great stay »

    We stayed at this Best Western for 3 nights and had a very good experience. The room was clean and had a refrigerator, microwave, hair dryer etc. The bedding was comfortable and the shower was decent. My only complaint would be the taste of the coffee in the room, but at least they had it. The location is less than an hour from the Assateague Seashore were we were vacationing, but the hotel is located on a business route with lots of dining choices.

    1
    « Best Western should be ashamed! »

    Having just stayed at Best Western Iwo Jima in Rosslyn my family thought, mistakenly, that this one would be nice also. How wrong we were! The hotel was filled with, we think, ball players, who were loud and complaints to the front desk did not help. No quiet hours were observed. A motor home was parked taking up 8 parking places, while the adults sat outside, "camping"... What are you running, a camp ground or a motel? Maintenance in the bathroom was non-existent. Most plumbing, Left turn to hot and right turn to cold. Not so in this case, with a screw sticking out of the faucet handle. The toilet seat wasn't secured, a lawsuit waiting to happen and no vent fan in the bathroom. When the front desk was called, the night clerk said she would try to quiet the group of at least 30, down. At 11 pm games were still being played in the parking lot! I am a licensed Washington DC tour guide and have stayed in many nice hotels. On a scale, this hotel is the second worst I have every stayed at, the first being in Cuthburt, Georgia, which rated a zero! The rate charged was $175 and should have been $29.00 with free ear plugs! After driving from Boston and heavy traffic, a quiet bed was all we slights. You all best pass this "Worst Western"!

    1
    « DO NOT STAY HERE! »

    Sketchy does not begin to describe this hotel. We arrived with other families for a lax weekend. The parking lot is adjacent to an empty building scattered with trash. The retention pond behind the hotel is stagnant. The breeze way entrance has not been cleaned in weeks as the benches are covered in dust and the rugs are filthy. We chose not to eat the breakfast. With the conditions of the rooms, we never thought the kitchen would be clean! Our first room required we return to the front desk several times as not one of 4 keys worked. The front desk clerk finally unlocked the door with a key and stated he would bring us new key cards. I walked into the room while waiting for him. They are EXTREMELY outdated, musty, and the pull out sofa had dirty sheets on it when I opened it. I told him we couldn't stay there as the sheets were dirty and the couch mattress was not usable. He then moved us to a room with 2 doubles. We specifically booked this hotel for the king bed and pull out. The room "had just been cleaned." Upon entering this room, the carpets were dirty as they had no been vacuumed. I walked next door and borrowed the vacuum from the maid. YES, I vacuumed my OWN room. I know it was not vacuumed as the lint came up, and I could hear the sand and dirt within the vacuum. FYI - the vacuum does not fit between the platform bed and the side wall; thus I can only assume this area has not been vacuumed as long as this vacuum was purchased. You could write your name in the dust on top of the frig. The "owner" came to the pool where several families were sitting while our boys were playing. He was extremely worried the Health Dept would shut him down as we had glass by the pool. I can assure you this is not why the Health Dept will shut him down! After dinner, my husband wanted to watch the game, so he turned down he sheets at 10:45 PM to find the sheets were dirty as can be seen in the picture. They were never changed. I took a pic, went to the front desk, and asked what we could now do. Kelly, a conscientious employee, sent the pic to the "owner" who never returned her call the entire weekend. I asked for clean sheets to change the bed, and she begged me to move yet again as she felt uncomfortable with us staying there. YES, we moved again. Upon leaving the front desk, a family checked out as their room had bugs and was dirty. Found out Saturday at the LAX tournament another family also checked out as they had bugs. Our first two rooms had large flies, and our third room had dead flies. There were also small insects flying in one family's room. I cannot begin to believe this facility has ANY good ratings unless the "owner's" friends and relatives wrote them. Lastly I love the fact that the housekeeper smoked outside the non-smoking rooms between cleaning them! I will contact AAA as well to let them know this facility is dirty- lacking clean linens, trained staff, etc... AND it is EXTREMELY OVERPRICED for the state it is in. The owner told me at the pool that they were undergoing renovations. HA HA - never saw a worker, grounds are unkept, no one's room looked any different from ours. For those who need more info, the fitness center is a joke! Kelly was the ONLY employee to provide any service! One bed in our room was horrific; the other was subpar. We did not sleep well as we were all afraid of what might creep out during the night. Three weeks later, all the families are still talking about this place. The price was extremely high for this room.

    3
    « great staff »

    While a dated hotel (smaller rooms, older furniture) the beds are comfortable and the staff very helpful. This was a convenient location for our travels. The grandkids loved the pool and breakfast was standard fare.

    3
    « A little overpriced. »

    We were just passing through and wanted an overnight stop so pulled in here. Not a bad place to stay but I have stayed in better Best Westerns at a cheaper cost. However, that is no reason not to stay here as the prices in the area are about the same.

    2
    « Baseball Team trip »

    Our travel baseball team was there for the 4th of July weekend. They doubled the rates and for amount we paid I expected better. From the minute we walked in we had horrible customer service from the front desk. They messed up our reservation twice and charged us over $600 for two nights and gave us a hard time. The room smelled funny and there were ants. The area is not good either, lots of sketchy people walking around at night. One positive note, another parent asked if they could serve breakfast an hour early (6am) due to our tournament and they were happy to accommodate.

    1
    « Gross and rude »

    Room smelled of musty old socks, lady at counter was rude and could have cared less about anyone. The poor elderly couple cleaning the rooms couldn't keep up. Hair dryer didn't work, not the cleaning people's fault. Management and head quarters needs to update this place ASAP. Floor had stains all over, lord knows what it was. Will never stay there again. Left after one night and went to a different hotel.

    3
    « Did the trick »

    My sons and I stayed at the BW Salisbury to break up a long road trip. The room was clean and the pool was refreshing. Not welcome were the thugs who were circling the property several times like sharks to minnows. They tried to get into the pool area, but it was locked. They disappeared behind the abandoned building next door. I know this is a college town, but that night, it sure as heck didn't feel like it.

    5
    « Excellent »

    The staff were exceptionally helpful and they went out of their way to help me with any questions or concerns I had. The room was very clean and organized. I faced no problems with my stay. The location was convenient. I was also impressed with the various facilities offered by the hotel. My stay was exciting and refreshing.

  • 2
    « Long Over Due Renovations »

    Hotel has many issues, room wasn't cleaned, reservations was lost, and room had an old smell to it, breakfast was a joke, no effort was put into which so ever. Just like any hotel chain you have your hits and misses this was surely a miss......For the record I stayed in room 244, clock and trash was behind the night stand, and Im quite sure its still there.

    2
    « Poop »

    There was poop everywhere I walked in my room and there were poop stains on the walls and bed. I wouldn't never stay here again! You shouldn't either the pool was dirty and a lot of geese making noises. The cops got called next store and had a lot of yelling. Glad to help have a nice day

    3
    « Good staff clean room »

    To begin the girl working the front desk was extremely welcoming. She made us a pot of coffee because it was 9pm and we had been on the motorcycle all day and was cold and wet from rain! When we got to the room we were happy the room was very clean.... Tastefully decorated. Area maybe not the best but felt safe at the hotel. :)

    2
    « Could be better »

    Hotel ran out of towels. Others in our group had issues such as shower not working properly, broken towel rack, door not locking properly, a/c not working, etc. Staff were in uniform (polo shirt/pants), but appearance was sloppy looking.

    3
    « Business Stay »

    Good place to stay for the price. I would not recommend for a weekend get away nor a family vacation spot. The Direct TV service is limited. No access to NBC. While the internet service is good. Standard affair or

    3
    « No offer for extended stay »

    I would have been staying there for over 3 months due to business but was not offered any extended stay options. The front desk were not expedient about helping you and would answer the phone while you had to wait. The motel was noisy and a lot of cooking out in the parking lots with late night partying and arguing while I tried to rest.

    4
    « Travel to Agility Trial »

    Hotel is kind enough to allow dogs. They have a nice area around the hotel for walking the pups. Very clean hotel with access to multiple places to dine. Your hotel door opens to the outside but I did not feel security was an issue. I would stay here again while visiting the area.

    4
    « Dog friendly and passing through »

    Very good worth stopping. We had 2 dogs it was decent prices ok $10.00 for each dog were on our way back from Outer Banks stopped here in Salisbury to eat and sleep. Would def stop again. We are at Evolution Public House def worth stopping food excellent entertainment just AWSOME had a nice time and we were just passing through.

    1
    « Buyer beware! »

    The staff was rude and kept saying they could not help. I was told my stay would be $701 which turned into $779 in the end. I checked in before 3, not being told this was a problem or a 64 dollar charge, instead told there was an incidental charge built in that would be refunded at time of check-out even though everything was on a credit card. Pure scam. The rooms are nothing like the pictures and the police were there almost every night. I travel for business 40 weeks a year and this was one of if not the most overpriced, poorly staffed and disappointing hotel stay in many years. For you own safety and financial peace of mind, this is one to avoid at all cost!

    1
    « do not stay here »

    not worth the effort service was lousy staff was incompetent could care less about guest satisfaction housekeeping was minimal took no pride in their job i will never stay in a best western hotel or any of there affiliates

  • 3
    « Met our expectations »

    We booked our room through Priceline express deals ( I need to learn to not trust Priceline as much as I have in the past). The room met our expectations for a two star hotel. It was clean and affordable and had the amenities that you would expect but the room was small and workers were pounding on something in the next to us before 9:00 AM. This left a bad impression on us.

    5
    « Great Stay »

    I had a wonderful stay here at the Best Western hotel in Salisbury, MD. The breakfast was nice, nothing special, but very satisfying. The room was very clean. It was all I needed -- not over the top but it was clean and looked updated! Nice people.

    3
    « Basic accomodations »

    Basic accomodations and good for a short stay. The rooms open to the outside rather than a hallway - so if that's not your thing, this isn't your hotel. The hotel is older, but was clean and comfortable for my one night stay

    1
    « Awful »

    I plan on contacting your main head quarters when I return home. The room was not very clean I have picture of black mold in the tub and dirt in the corners. The TV only played 5 channels the rest of the channels were just static lines. I called for pillows they said they had no additional on site. We arrived the next morning to have breakfast our room had a sign Weekend breakfast 6-10 AM. We arrived down stairs along with other guests and were told it ended at 9 AM. To be honest if we were not so fatigued we would have left and went elsewhere. We have stayed in several Best westerns and never experienced this before.

    3
    « A little expensive for what it is »

    The good stuff .. Room was very clean , but did still smell musty . The staff was beyond nice and extremely helpful . If they were to update the property I could understand their rates . But it's very out dated and needs a good paint job at least .

    4
    « worn but clean »

    This hotel only offered outside access rooms. It was clean, but could use some tidying and repair. Trim off in the bathroom, outside door was drafty. The parking lot had trash and LOTS of cigarette butts. Dead plants the flower pots and weeds growing. it needs some maintenance. BUT, it was more reasonably priced than others in the area.

    5
    « Caring Staff »

    I was very impressed by the kindness and caring nature of the front desk staff. Edith was very helpful and the manager Amit went out of his way to help me navigate the hotel and the city of Salisbury. The rooms were clean and the breakfast was totally enough!

    3
    « Good basic stay while exploring Delmarva »

    This is a good basic room, with a decent breakfast for kids while serving as a base for exploring the Delmarva peninsula. 20 mins to Ocean City, downtown is a few minutes away, Chicoteague is about an hour away.

    5
    « Like Home »

    I love this property. The warmth of the staff make me feel just at home. They are dignified and professional, yet still very warm and caring. They paid attention to my requests and gave special attention to my special needs. I can't wait to be back.

    5
    « Hospitality »

    The staff and housekeepers were great. They made sure everything in the room was in order. The breakfast was well put together hot and the breakfast attendant was helpful with all my needs. I plan on coming back again because I was pleased.

  • 5
    « Great Getaway »

    I was happy to have spent my time here at the Best Westsern in Salisbury. It was clean, quiet, and just what I needed to relax and take it easy. I made friends with another couple there and the bed was comfortable.

    5
    « Clean and comfortable »

    I was very happy with the staff and the housekeepers kept my room very clean. They went out of their way to make my stay pleasant and very helpful whenever you needed anything. I will stay here again.

    5
    « Marvelous Staff »

    Clean rooms and they made my stay extra special and went above and beyond to make sure all my requests were accommodated. I also noticed that this an old hotel but they're going through a lot of changes. It caused some noise but it wasn't too bad since they started late enough in the day with the banging

    5
    « Beautiful »

    This property was a wonderful stay in Salisbury, close to shopping and close to the beach - half hour away. The staff was very kind and professional. I was happy to be here and look forward to going back.

    5
    « Great Hotel!!!!! »

    Staff was nice and wonderful. Newly renovated rooms that look extremely great! Great price for the best nights rest. Breakfast was wonderful. Anywhere I needed directions to the front desk wrote down the directions and they were exact. Just a wonderful experience. Will be staying here everytime I'm in Salisbury, MD

    4
    « Exactly What We Were Looking For »

    Stayed here for the night on our way to NC from VT. Nothing fancy, but the room was clean and the bed very comfortable. Including tax, the room was $70. Great water pressure in the shower. Free breakfast was perfect to get us going. No elevator, so ask for the first floor if that's a problem for you

    5
    « Great »

    I was happy to have a place to stay that would accommodate my dog and the area in the back was great! A lake with so many little turtles and tables to sit and eat. The staff was kind and the room was clean. It was nice to be next to the mall too!

    5
    « Excellent »

    I loved the new breakfast bar they had. The breakfast man was really nice. I was also happy to see that they had a little fitness center so I could get in my cardio while on the road. Housekeepers were friendly and my room was nice. I look forward to returning when the outdoor pool is open.

    5
    « So Nice! »

    I was happy to have a place that accepted my dog. Edith and Amit were so kind and they made my stay. The room was clean and the breakfast was more than enough. I liked having wifi too so I could get some work in too!

    5
    « Beautiful »

    This is a beautiful property and it looks like they maintain it well. I like the new breakfast layout I think it's a Best Western thing since I saw it added at another BW location too. The room smelled good and was clean..all I needed and really nice front desk person

  • 5
    « All I needed and more »

    I was happy to have stayed at this hotel. It looked a little overwhelming with all the construction workers but they are doing a lot of renovation work it seems. The men were putting in new carpet in the room next to mine. I look forward to seeing the final product. THe breakfast was great and the rooms were really clean.

    4
    « Quick trip »

    This is the second time we've stayed here. It is a great location, very cheap, pretty clean and accepts our dog. Free breakfast included! This hotel is fairly quiet, although if possible get a room on the second floor. Ours was on the first floor this year and we could regularly hear people arriving and unloading their cars in to the wee hours of the morning.

    5
    « Clean and Kind »

    The front desk staff was very polite and professional. The room was very clean and had all that I needed. I was happy to see the fridge and microwave in the room. The lady at the desk was kind enough to give me a lot of information about the area. I would definitely visit again.

    5
    « Clean and Comfortable »

    I had a wonderful stay here. Everyone was very amicable and friendly. The room was all that I needed and more. The scenery was beautiful with the spring weather and the breakfast was delicious. I was very happy to have stayed here and will definitely return.

    5
    « Beautiful Property »

    Salisbury is a beautiful place and this Best Western was a great place to stay. The room was clean, the staff was friendly, and the upkeep was great. The pond in the back was full of turtles and geese. I look forward to returning!

    5
    « Paragon of Excellence »

    As a vegetarian, I was pleasantly surprised by the surfeit of sundry, delectable breakfast options -- multifarious and variegated, even for the finest of connoisseurs. The housekeeper who serviced my room was of a vivacious disposition and excelled at her job. The general manager epitomized the mood of service and was a strikingly enthusiastic and gregarious urban professional. Bravo, Best Western Salisbury! ..Until next time!

    1
    « Don't waste your time filthy »

    checked in and was given a room that had feces on the sheets, then received a room that had pubic hair in the shower and garbage behind bed. Room smelled and rug was damp. Had to check out early due to filth don't waste your money there is a Hamptons Inn down the street clean and you will have a wonderful stay. Don't listen to the management response that they are renovating staff told me its been taking years.

    4
    « Nice accomodations »

    Our staff stays at this hotel while working in the area. They stay for 4 nights at a time and we have stayed for 2 months. The accomodations are comfortable and they enjoy the breakfast before starting their day.

    5
    « Salisbury »

    Excellent value and very quiet. I recommend this hotel to all. The pool wasn't open yet but it appears to be well maintained. Lobby decor is very tastefull and the breakfast included bisquits, fresh fruit.

    5
    « A refreshing stay »

    Excellent service at a great price. Very warm staff and clean room. Breakfast was more than enough and they said they are expanding. I look forward to my next stay at this best western..a definite for anyone visiting the area.

  • 4
    « Great bargain »

    Stayed here recently for a local dog show. I found the hotel to be very clean, in good condition and an overall great bargain for the money, especially if you are traveling with pets. Staff was helpful and friendly and breakfast was more than adequate.

    2
    « Deserves to sleep at night »

    When I first checked in the lady at the counter was very rude asked her a question she gave me a smart remark went to my room everything was good the first night the second night around 5 o'clock in the morning somebody try to walk in they gave my room to somebody else while I was still in it will never come back again and never went back to sleep that night

    1
    « Don't stay save yourself »

    Didn't even get to check into my room and experienced rude and unprofessional attitude from the front desk. When I asked about charges that I did NOT authorize they basically called me an idiot! Did not appreciate being called "hunny" by the staff at all, very inappropriate!! I chose to go to another place based just on their first expression of customer service . If they will fraudulent charge me for unauthorized purchases what else would they steal from me?

    1
    « THE WORST HOTEL ON THE PLANET »

    Front desk staff LOUD AND RUDE! Clean up people are THIEVES. Stole my friends slippers and left her flip flops in the room. DIRTY LINEN LEFT IN THE ROOM, AND ONLY ONE BED CLEANED. Housekeepers UNKEPT APPEARANCE with dirty and wrinkled clothes.

    5
    « Comfortable Stay »

    Clean and comfortable. I was very happy with the service from the front desk staff and the housekeepers were very friendly and attended to my needs. Breakfast was great and I was told they are expanding it too. Easy, clean, and comfortable. I recommend.

    5
    « BEST STAY IN A WHILE! »

    I was pleasantly surprised by my stay at the Best Western. It looks like they are doing a lot of renovations and i look forward to staying at the hotel again when it is all completed. The staff was really friendly and the rooms were clean. The microwave and fridge in each room was a big plus for me!

    5
    « Excellent experience »

    When I checked in I was greeted very warmly. The room was in spotless condition and everything was in the right place. Great value for money and I was surprised by the quality of the breakfast. I can't wait to come back!

    5
    « Great Service »

    This is a beautiful property, well cleaned and maintained rooms, nice staff. The hotel is centrally located in Salisbury. Well worth the stay and I would like to go back when the pool is open for the season.

    4
    « Outstanding experience »

    When I checked in I was greeted by a very friendly and helpful employee. The room was neat, clean, and had everything I required. Great value, great price, great location and was pleasantly surprised by the quality of the free breakfast. I look forward to staying here on my next trip to Salisbury.

    5
    « Amazing Experience »

    I was exhausted after traveling around America. My work demanded a lot out of my mind and body. Considering all this, I came to Salisbury for a break. The staff at Best Western gave me a lot of interesting information about the history of Salisbury and they also gave me practical advice about how to get rid of my stress. I left Salisbury in excellent physical health and completely free of stress.

  • 2
    « Best western wasn't too bad. Not the best , but ok for the price. »

    We stayed one night and arrived at 10pm. The night person was super friendly despite having to work in Christmas. Quite a joy. The hotel looks like it's recently done some renovations. They allowed pets for $10. Our room was relatively clean except for a long black hair in the towels. The room had a new tv, fridge and microwave. The only complaint was a strong musty odor in the room. If we weren't so tired we would have asked to switch rooms. Breakfast was decent...waffles, cereal, eggs and biscuits. The coffee was surprising good. Overall not a bad stay except for the musty odor. We would give it another try but the musty, moldy smell again could be a deal breaker.

    5
    « excellent stay »

    The customer service at this hotel is extremely helpful and the rooms are incredible. I really didnt expect the best out of this hotel since it was a good rate but little did i know its an excellent hotel and close to everything.

    4
    « Excellent Customer Service »

    Very comfortable stay and throughout the trip we were informed about everything, the weather, the places to visit. On one specific instance when one of my family members fell sick, the hotel staff went to the extent to giving us medication. This act of kindness was very appreciated.

    3
    « Clean rooms friendly staff »

    The rooms were clean but were in need of updating. The front lobby had recently been completely updated and was very nice. All the staff we encountered were friendly and accommodating if we needed any help. The free breakfast was average but fresh.

    4
    « stay in salisbury »

    my stay at the best western was very good. the staff was very polite and helpful the room was clean and i think the hotel is in a really good location. I would recommend this establishment to others. Will use the best western again

    1
    « we didn't stay long »

    not going to beat around the bush ,first of all the room was nasty, hair on the pillows an sheets,the yellow skirting was dirty,an the one on the bed,mirrows nasty hair on the bathroom floor, an behind the door, nasty curtins raggy lamps carpet stinks an mold everywhere,head board leaning false advertising the rooms look nothing like the photos on line,the place is a dump,an to top it off bedbuggs an the fat lady up front after we told her what the problem was an we were checking out she had a nerve to get smart ive seen better barnyards than this filthy just filthy no tv guide in room I would never recommend this hotel to a dog.

    5
    « Best hotel value ever. »

    Clean room, great service, OK breakfast. Why pay more? The people at the desk are warm and considerate. The rooms are clean and comfortable. I do not think there is a better value for a hotel. Highly recommended.

    3
    « Just an ok place »

    Upon checking in, I found the carpets to be dirty, found boxers and combs laying under sink(no way could they have vacuumed the room before I got there) and had a musty smell. mold on soap dish. Next morning, bathroom flooded out from water leaking through vent on ceiling.

    3
    « Good for a shower and a bed »

    Nothing special here. Older Motel turned into a Best Western. All entrances to rooms from exterior. Poorly lit parking area. Breakfast nothing to write home about. The staff however were very pleasant and professional. Kudos to the staff for trying to make my stay pleasant.

    3
    « Short Stay »

    Let me start by saying the location of this Hotel was good and the price was a bargain. It's near many restaurants and shops. I would not consider staying here more than two days. Strong musty odor in room. Room needs to be remodeled....old carpet. I will look elsewhere for my next trip.

  • 2
    « NOT a true Best Western! »

    Stayed 1 night 10/17. I read the reviews after booking through Trip Advisor and was so nervous! When I arrived, the lobby was really nice and Kelly greeted me with a very friendly "Hello, welcome to Best Western" and immediately my fears were calmed. Fast check in, and she even told me where to find some great food & beer! BUT THAT QUICKLY CHANGED. I was placed in room 160, and upon entering, my breath was taken away by an overwhelming smell of "wet dog". There was what appeared to be animal hair and stains on the chairs and stains on the gold linens they use for decoration. I later found a wine glass under the bed which had stuff still in it. In the morning I knocked something behind the bed and went to retrieve it only to find a dog harness & toy and a carpet that looked like it hadn't been vacuumed for months!! For the price I paid and the crappy room with nothing more than a "sorry about that", I absolutely will never stay here again, nor recommend this place to anyone. This "recycled motel" really does not deserve to have Best Western attached to it. NEW OWNERS - Your front desk person was amazing, but you need to FIRE your cleaning people!

    3
    « Watch out for their room rates! »

    Be careful not to use their Rates.com Best Western subsidiary as they charge a $25 service fee for each reservation. This on top of inordinately high room rates at this BW-Salisbury MD location makes it a very expensive stop-over

    1
    « Disgusting »

    Worst conditions I've ever seen in a hotel room. Dirty sheets hair everywhere and the sink water came out dark brown. Was afraid to touch anything or walk barefoot on the carpet . All other hotels were booked up so slept in my car. I don't recommend this place

    4
    « Birthday Break »

    I almost always use the BW Brand of hotels when I travel...I've been staying at the BW Salisbury Plaza exclusively for the last 12+ months when I'm on the Eastern Shore (every 8-10 weeks)...it's only 35 minutes away from Ocean City which is a plus. It's not a Plus or Premier version of the brand but it's a great hotel to stay at in the area with reasonable rates.

    2
    « Never again »

    Just a bed for the night. The rooms had the smell of an old motel. The carpets was dirty. Walked over the damp carpet in to the wet bathroom florr and the floor got dirty from the dirt you picked up over Your trip over the carpet. Noisy and not very good aircondition.

    5
    « Best Western Salisbury Plaza »

    Great experience and cordial manner shown by the staff. The room was nicely kept and full of towels with clean sheets. The A/C worked fine and the bed was very comfortable for a good night sleep. Very satisfied and would highly recommend. Would stay there again, upon my next visit to Ocean City, MD.

 

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·Desde la carretera 50 en dirección este: al llegar a Salisbury, la carretera RT 50 se bifurcará hacia la izquierda. NO TOME LA VÍA COMERCIAL 50 BUSINESS. Tome la tercera salida (13 norte hasta Dover) y siga recto en la rampa de salida. NO SE INCORPORE AL CARRIL DERECHO. Gire a la izquierda en el semáforo. Pase 2 semáforos y verá el hotel a mano derecha. ·Desde la carretera 50 oeste: vaya en dirección oeste hasta llegar a la señal "50 west-13 North Dover" e incorpórese al carril derecho. tome la primera vía de salida "13 North Dover" (el centro comercial estará situado a mano derecha). Siga recto. No siga la vía de salida a la derecha. Al llegar al semáforo, gire a la izquierda hacia Route 1...

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