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Vorteilscode

Best Western Hotel Salisbury Plaza, Salisbury

3.0/5  - basé sur 242 notations.
1735 N Salisbury Boulevard, 21801-3330, Salisbury, United States - Karte ansehen

Willkommen im Best Western Salisbury Plaza. Unser haustierfreundliches Hotel in Salisbury, Maryland, bietet Geschäfts- und Urlaubsreisenden die Gelegenheit für erholsamen Schlaf in der Nacht. Unsere Raucher- und Nichtraucherzimmer sind ausgestattet mit Mikrowelle und Kühlschrank, und Gäste können den saisonalen Swimmingpool im Freien nutzen und jeden Morgen ein leckeres Frühstück genießen. Müssen Sie mit dem Büro in Verbindung bleiben? Unser praktisches drahtloses High-Speed-Internet wird Gästen gefallen. Unser Hotel liegt im Herzen von Salisbury, MD. Nehmen Sie sich ein wenig Zeit, um die verborgenen Schätze der Halbinsel von Delmarva zu entdecken. Erkunden Sie den Campus der Salisbury University und der University of Maryland Eastern Shore. Besuchen Sie ein Spiel der Delmarva Shorebirds, einem Partner der Baltimore Orioles. Spazieren Sie durch den kostenlosen Zoo von Salisbury, Pemberton Park oder auf den Wegen am Sportkomplex Henry S. Parker. Jedem gefällt ein Platz an der Sonne. Erleben Sie die Wildponys von Assateague Island, oder genießen Sie Attraktionen und eine frische Meeresbrise auf dem Boardwalk von Ocean City, MD. Unser Hotelteam freut sich auf Ihren Besuch. Dieses Hotel in Salisbury, MD, liegt in der Nähe aller wichtigen Unternehmen, zu denen das Peninsula Regional Medical Center, eine Pepsi-Abfüllanlage, Jubilant Cadista Pharmaceuticals, Inc. , die Firmenzentrale von Perdue, K & L Microwave, Tishcon Corporations, Delmarva Power und der Gewerbepark Northwood gehören. Dies sind nur einige der Unternehmen, die in Salisbury, Maryland, angesiedelt sind.

Best Western

Hotel Salisbury Plaza

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

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Gebildet aus de 240 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
81
Sehr gut
30
Befriedigend
34
Mangelhaft
37
Ungenügend
58
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
4
Alleinreisende Alleinreisende
53
Familie Familie
69
Geschäftlich Geschäftlich
12
Geschäfts-<br>reisende Geschäfts-
reisende
38
Geschäftsleute Geschäftsleute
19
Geschäftsreisende Geschäftsreisende
23
Paare Paare
40
Reisen mit Freunden Reisen mit Freunden
29
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Avoid at all costs"

1
26/08/2018

The first thing that struck me about this motel were the teenagers loitering in the stairs and breezeways. People's belongings like shoes and clothes are on the walkways outside the doors of their rooms, so I'm pretty sure they are living here on a more or less permanent basis. The 2 queen bed room we had for 1 night was pretty nice - mattress and bedding are adequate - with the exception of the lone motel-style window that was so murky and dirty you couldn't see the car dealership outside the parking lot. The drapes were filthy and inoperable.The area is very dodgy on a busy highway. There are no attractions or amenities nearby. The tiny pool was an unattractive construction zone and basically unusable. The breakfast is not good - dried out scrambled eggs and stale bagels. Lackadaisical staff. However, my biggest beef with the Best Western Salisbury was the cost. I booked 2 rooms and only ended up needing one due to finishing up my business in Salisbury early. The hotel charged me for the unused room apparently because I wasn't able to cancel it 48 hours in advance. I did let them know early in the afternoon that I needed to cancel the reservation. They flatly refused to even discuss the matter with me. I ended up paying $400 for one night in this place. I would never consider staying at this motel or any other Best Western motel/hotel ever again. If your travel plans are anything than absolutely fixed due to weather, other people's plans, etc. do not book a room here. They will skewer you. Not a good business model. I am a positive person and don't leave poor reviews for no reason, but this motel truly deserves it.

"Don't even think of stopping here."

1
20/08/2018

Reservations were made well in advance to attend a 50th Anniversary celebration. As a travel agent, Ilooked for indicators to ensure that our accommodations would be satisfactory. The rooms carried a musty odor, were not clean, had flies, thin walls permitted noisy neighbors to disturb us, poor lobby/reception area, receptionist was not of very much assistance and not a place to call home.

"Beautiful"

5
18/08/2018

I was very happy to come here because I was greeted by a friendly staff person and a beautiful room with nice little touches cant wait to see the outside once the remodel is completely done. Breakfast was nice too

"Okay"

3
14/08/2018

The shower curtain had mold stains on it. I found a hair on a clean towel. Besides that it was okay. Beds were comfortable. It was clean besides the two things I mentioned. The pool had a film on top of it, so we did not swim. The night front desk lady was SUPER FRIENDLY! It is 30 to 40 minutes from the Ocean City Boardwalk.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We do apologize for your not being satisfied with your stay. I will speak with the housekeepers. Hope you will return and will check into the other issues.

"You WILL regret staying here"

1
13/08/2018

Worst experience of my life. Don't ever stay here. Whomever owns this hotel doesn't care about his customers or employees, he doesn't lead a team of people or hire anyone of quality to be the face of his business. He simply doesn't care. Everything about this place is utter chaos and the building which is newly renovated is falling apart. What a terrible, terrible experience.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are sorry to read your incorrect claims. Your claims bear no semblance to the reality of the state of this property. We are undergoing a complete renovation and are close to completion.

"Mildew Odor"

1
07/08/2018

The ground level rooms 140 - 150 has a very bad mildew odor. The rooms are very unfit to stay in mostly likely unsafe. The general manager Amit Patel is very unfair and unreasonable. We requested a refund then General manager Amit Patel told us that his cash registers does not process any refunds and he certified the health conditions of the rooms. Do not stay at this hotel.

"Convenient"

5
01/08/2018

This hotel is a convenient stop. The room was clean and the people working there were very friendly. I like the style of the rooms and the breakfast person was super nice and accommodating. Would return here

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Beautiful"

5
27/07/2018

I love the new additions that they have done. The rooms are tastefully decorated and has a modern feel to it with the new designs and furniture. The staff was friendly and the breakfast pancake machine was cool!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Not as bad as some of the worst reviews suggest. We survived."

2
26/07/2018

Here for a softball tournament. Despite some frightening reviews, the room was not all that bad. Renovated? It's like BW dug up the original designer from 1980. The bad - we were gouged in room price.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Nice green"

5
17/07/2018

So the outside is green because of the dry wall apparently the hotel will be enclosed with flower beds so that was a nice work in progress. The rooms felt pretty fresh and clean and the staff was really helpful and quick and responsive with my needs. Will give them a visit again!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"What a Dump"

2
15/07/2018

We stayed here for four nights for a USSSA Softball tournament; it was not a pleasant stay. We were told months ago that the hotel was being renovated and that they would be completed by this weekend. Well, renovations were not complete. We were greeted upon arrival by green Sheetrock covering the exterior of the building which was really appealing. Our first room that was given to us had the smell of a mustiness or mildew. After waiting at the lobby for 45 minutes, I was given a second room that was slightly better. Our Wednesday and Thursday night rate was $189 through the tournament; we looked on the BW website, and the advertised room rate was $89 per night, which was more representative of what the room rate should be. The rest of our team had similar issues, as well as a lack of towels, dirty shower fixtures etc. I've enclosed some photos of our “renovated room”. There are other options in this area - stay away from here. We had to put a Febreze deodorizer in front of the A/C to keep our room smelling good.

"Improvements nice"

5
14/07/2018

I am happy to see this hotel follow through on many improvements and renovations. The rooms are more modern and look bigger and the customer service is very nice. I like Salisbury as an area and this stayover too.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Love it here"

5
11/07/2018

This is a very convenient stop for me and each time they have more perks and improvements when I come. The staff is kind and helpful and the rooms are clean and fresh with many options for the morning selection

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Business"

1
18/06/2018

The front desk person has a horrible attitude. She has no sense of customer service. In order to get her to accomodate us we had to speak to her boss. I am a diamond member. She needs better training.

"Happy To Return"

5
02/06/2018

This Best Western is really nice to me. The service of the employees is very thoughtful and kind. The room is always perfectly cleaned and smells great. The property is being updated to make it really modern which is great. Will keep coming

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Convenient"

5
29/05/2018

This was a convenient stop for me and I was pleasantly surprised by this best western establishment I was tired and just needed to crash I was able to get really good nights sleep and liked the updated appearance of the room and nice breakfast with nice employees

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return

"Helping my son move out for college graduation"

4
26/05/2018

The hotel was located in a convenient location between housing and graduation venue. The hotel kindly let me keep my SUV and U-Haul trailer at the hotel while my family and I attended our son's college graduation and left for O.C., Md for graduation dinner and festivities.

"Great people here"

5
18/05/2018

The staff here are really helpful and they went out of their way tovhelpme get my bearings I had one of the most restful nights sleep in a very long time the breakfast was great and full of smiles. Rooms are contemporary and new

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return

"Awesome stay!!!!!"

5
15/05/2018

I booked with BW directly and I made a mistake on the day during the week so it was easy to make a change. I accidentally booked it a day early and the management allowed me to stay the following day with no extra charge. Edith at the front desk and other staff were very friendly, helpful and understanding. Kudos to the management and staff at this location. You are all doing a great job. Thank you very much! I will recommend this property to others since we are here in the area throughout the year on various dates.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Will return"

5
09/05/2018

I enjoyed my stay here at the Best Western in salisbury Maryland it was easy access and a great location everyone is super nice to me and the room was very clean and the bed was very large the new furniture was up to date and modern the breakfast had a lot of offerings

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Service Excellent"

5
24/04/2018

The service at this hotel is always spectacular and they go above and beyond to accommodate me. It is clean and nice in the rooms and its easy for me,to get around from route 13. I like the breakfast too.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon. We do apologize for the breakfast not meeting your expectation.

"Love it here"

5
22/04/2018

I am happy to stay here this is one of the better best westerns I have stayed at and the staff here really make it worth it for me. They have clean and new rooms and the breakfast has a lot of options!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are very happy to learn that you were a satisfied guest. We hope you will return.

"Watch for hidden fees on this one"

3
16/04/2018

This wasn't a bad little motel off Interstate 13. The room was comfortable and clean. My gripe is with the hidden fees and billing mistake. I booked a room thru booking.com and was quoted a total price of $122.08 which I paid with my Mastercard. When I got the bill, they charged me $134.00 dollars for the room and 27 bucks for 'incidentals'. Well, we didn't have any incidentals. In fact, there is no place at this motel to purchase anything 'incidental. Apparently, everyone gets charged some % of the room rate for 'incidentals', just in case you trash the room. When I alerted the Hotel staff of the mistake with the room rate, they said I would have to wait 7-10 business days for the bill to be corrected and my Mastercard credited and the incidentals charge to be removed.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize but it is not a hidden fee, it is what is charged for any stay. Everyone that stay is charged this fee.

"Disappointed stay"

2
08/04/2018

Disappointed in the quality of this Best Western, I don't know if this is a new acquisition but the rooms were underwhelming, the one advertised on the website must have been from a different BW. The bed fell apart, literally off the frame, the carpets were filthy, and there was a power outage. Breakfast was your standard continental style. Not worth the price paid.

"Loyal"

5
07/04/2018

I am loyal to this hotel because it has been good to me. The housekeeper always takes care of me and the front desk manager always makes sure I get the room I need. It's always tidy and the place is updating. Breakfast is great and the man that runs it is just an awesome person

"Nice stay"

5
06/04/2018

It was a great stay there are some old things that they are replacing so it is stuff outside but inside the rooms is modern. And the staff was nice enough to get me into a room that was all new thank you!

"Reliably good"

5
11/03/2018

I like to stay at this hotel and it is reliable staff and service whenever i stay here it is clean and has all i need. They help me with special requests and they are improving the aging property to make it even better!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are glad that you enjoyed your stay. Our staff was reliable and service met your standards. We hope you will return and visit with us again.

"This hotel should close until construction is finished"

2
07/03/2018

The first room we were offered had a terrible odor. It was located on the second floor and the steps were falling apart. We were given another room in a different part of the hotel and the concrete was broken in many areas. We were told they are doing renovations, my husband said they should be careful because if someone gets hurt they will be sued. Only one person was at the desk, it was not late. The door was locked and it said they were taking care of another customer and would return shortly it was freezing.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay. I will be speaking with housekeeping staff concerning the smell in the room . We are undergoing renovations at this time. We will also be speaking with the front desk staff sometimes they have to check on other guest or take them items that they may need. Hope if you come back this way you will visit us again.

"excellent"

5
20/12/2017

very comfortable beds, clean and staff are wonderful, treated us like family and very helpful with giving directions to our grand daughters college graduation in Princess Anne. The breakfast was very good and the staff was friendly and very helpful. The room was clean and had everything we needed and everything that we were told would be in the room. The building was under reconstruction but they were very quiet and did not disturb our sleep at all.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon. We do apologize for the breakfast not meeting your expectation.

"Pleasing Experience"

4
05/12/2017

I have stayed at this place before and I am comforted by the fact that I receive a consistently great stay each time. THe hot breakfast is welcome and the rooms are just what i was expecting safe clean and comforting

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Bad experience"

1
03/12/2017

The receptionist was rude and wasn't helpful. The room I reserved was available to me. I wasn't compensated for that rather I was told to pay extra money to have change room for a different one. The images online look nothing like what they appear. Quite misleading

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are sorry to read your incorrect claims. The room that was reserved was available, but you wanted a different room type at check in. As a result, the front desk agent offered you the upgraded room. When you were unsatisfied, the front desk agent offered to check you out at no charge. You were never charged for your brief stay, and hence we ask you to remove your review, which does not accurately reflect your stay here.

"Poor service, rude staff"

2
27/11/2017

Stayed here only 1 night. My Check in was at 10 pm so I was tired. Desk clerk was friendly. Went to room. Mattress on bed was old(could feel the springs). Went to breakfast About 15 minutes early and doors were locked. Had to ring doorbell to get in front lobby. A male staff member asked me what I needed. I said I came to eat. He said they won't be ready for 13 minutes. I proceeded to sit in the lobby. They didn't even think to offer or show me where the coffee was. Finally after 6 minutes I asked if I could have some coffee and the man pointed to the coffee pot. Finally they opened the breakfast and I'm sorry I waited. The eggs tasted like military powdered eggs(watery at that), the hash browns looked like McDonald rejects, there was 1 banana that had more black spots than yellow. I ate quickly and proceeded to check out. The young desk clerk hardly said 2 words to me and i had to wait almost 9 minutes just to get a receipt. Do yourself a favor and stay somewhere else!!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
Mr. Krauss, As we explained when we contacted you personally, we would like to sincerely apologize again for not exceeding your expectation during your visit with us. This is not the norm at our hotel. We are in the midst of a complete renovation, interior and exterior, of our property. We have met with the front desk staff about your experience and ensured that our staff are trained in providing superior customer care, which includes more holistic and advanced breakfast preparation and best practices for cooking and preparing our hot breakfast, which includes many new options including build-your-own stations and a rotating hot-item menu. We hope you will give us another chance during your next visit to this area. Warm Regards, Amit Patel

"Rooms"

1
13/11/2017

The room smelled horribly. The pillows on the bed wer not even a standard size they were throw pillows the pictures shown of the rooms and prices were not what they advertised or offered we paid $111.00 to stay in a dump

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay. I will be speaking with housekeeping staff concerning the smell in the room. Our pillows are a standard size pillow. We are undergoing renovations at this time. Hope if you come back this way you will visit us again.

"DO NOT STAY HERE! EVER! DIRTY!!!"

1
19/10/2017

Unprofessional front desk, DIRTY ROOM!!! Checked in at 1:30 and was told that it would cost an extra $25 to check in before 2 PM. The entire hotel was almost empty, maybe 10 cars in the parking lot. After an argument the clerk agreed to waive the fee, it took ten minutes to confirm an available and supposedly clean room??? Went to the room, what a DISASTER! I can't even begin to explain, dirty carpets, empty cellophane food wrappers behind the furniture, silly string sprayed on the wall and lamp, bathroom floors maybe mopped? A pile of full garbage bags in the parking space next to mine, left overnight??? Who is in charge of quality control for these hotels? I was mortified, came back from the college bike ride and jumped into the shower and left on Saturday, did not stay the second night. They informed me at check in, that if I did not return the key there would be an additional $25.00 charge. Total bill $490.56 Local room and city tax $13.14 each, what are they taxing me for? They have refused any refund to Expedia because I reported the condition of this property to Best Western Customer Service / Paula and Expedia / Christie. The Property Manager / Amed Patel informed me that they were fined $250.00 by Best Western and that he could not speak with me directly, ps it didn't sound like the manager to me, it sounded like the Front desk person Gregg that answered my initial call and gave me his name. Any property that would charge these rates for dirty accommodations and unprofessional treatment should be dropper by Best Western, Expedia, and any reliable booking agents. I am on the phone with Best Western Customer Service / Faith, she informed me that there is no such penalty and this owner was lying! SHAMEFUL!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
Dear Steven, we are saddened by your unfortunate assessment of our property, which bears no semblance to the reality of the condition of our rooms. Our housekeeping report showed that your account of the condition of your room was invalid. The room was cleaned thoroughly, inspected by the supervisor, and was checked again upon receiving your complaint, which was found to be untrue. Furthermore, we have no control over the tax rate that the county and state charge -- that has nothing to do with our property. Moreover, we never stated that there is a $25 charge for not returning keys. This is untrue. Finally, due to the unfounded claims that were made after you checked out (as opposed to allowing us to address the alleged deficiencies while you were actually here), Best Western Corporate created an FCR (First Contact Resolution) and did, in fact, fine us the said amount. This is standard procedure. After reading your review claiming that she stated otherwise, I contacted Faith at Corporate and she claimed that she was not asked about an FCR fine. We hope to serve each guest every time with outstanding service and regret that we were not able to exceed your expectations during your trip.

"Nice motel overall"

5
19/10/2017

Was here for a week for work and had a overall good stay. Breakfast is a def not worth the trip down to the lobby but other than that had a good stay. Close to shops and restaurants and a friendly staff

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon. We do apologize for the breakfast not meeting your expectation.

"Good location"

4
12/10/2017

Used this hotel for a half-way stop to Virginia, it was easy to find with a good breakfast and friendly staff. Plenty of parking and available restaurants nearby. We booked smoking on the computer by accident and the staff was quick to change our room without any stress.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Good quality as usual"

5
09/10/2017

My wife, my granddaughter and I stayed here while in the area for a baseball tournament. I think Best Western is my go to hotel when traveling. No frills, no thrills, but always quality. We enjoyed the free breakfast, especially the waffles.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Just Enough"

3
17/09/2017

It is an old building. It is pretty clean and everything worked. All the amenities were in place. It needs some upkeep. If nothing is done, this hotel could quickly take a turn for the worst. If all you are looking for is a place to sleep for cheap, you will get what you want here. Don't expect anything fancy. The staff was nice but a little unattentive. The lobby was closed/locked with a sign that said "be right back" twice during my stay.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We do apologize for you not being happy with your stay. We are working on having renovations done and getting our rooms remodeled. Maybe you will come visit us again.

"Service Failure"

1
06/09/2017

I have stayed here before. Very basic hotel, but great for a 1 night pit stop. This stay I came to check-in, it was around 2:30PM - I walked into the lobby and there was no one around. The back office door was open, but no one was in sight. I waited about 5 minutes before calling the hotel to try and find some assistance. No answer, I called 3 times. After a total of about 10 minutes with phone ringing off the hook and no movement, a blonde haired woman came from the back door in the fitness room with another woman. She looked at me and said nothing. She then came in the back office to the front desk, still no acknowledgement that I was there or had been waiting a while. She FINALLY asked if I was checking in - I had said I was starting to worry that no one was here, her reply was "well, check-in is not until 3" I mentioned I called with no answer, she said she "was outside checking on housekeepers." I understand maybe you are short staffed and need to wear multiple hats, but maybe take a portable phone with you, so you can answer calls, or at the least, leave a sign on the desk stating you will be back shortly. Either way, she was not happy that I was trying to check in 20 minutes before 3PM. I highly doubt the hotel was full or anywhere near full on a random Sunday, but she put me next to a room (I am sure they are living there, or at least long term guests) where a creepy, very unsettling man, was just sitting outside his room, watching me unload my car and asking what was in my car and actually walking up and looking in my vehicle! Really unnerving! Regardless, I put things in the room and left to go get some dinner. Upon my return there were several men outside my room from different rooms within the same area and that was it. They were staring and making me very uncomfortable. I went inside to the front desk to inquire about moving somewhere else, because there were creepy men outside my room. She was aware and didn't ask any other question and moved my room farther away on the 2nd floor. The room was basic and did the job, which is all I expected. The service and the way the front desk associate treated me was unacceptable and I will not be coming back. A basic Best Western (not Plus or Premier) is just that, basic. The service is what is needed to keep bringing people back. I am very disappointed with my overall experience.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay.

"Mrs."

1
05/09/2017

Booked a room on line at BW Salisbury. Let me start by saying this was my worst hotel visit yet and I day visit because I went in the room and left. There were people loitering drinking outside the rooms and there was a half dressed man just hanging out. But I still I gave the room a chance and went in. I walked into a smelly odor , a peice of trash on the floor and the garbage was not emptied! I immediately returned to the front desk and told the manager on duty about the room not being clean. She was very nice and said I can offer you a room on the other side of the building where "the girl on that side is a better cleaner than the side you are now on"! REALLY?! The whole place doesn't get cleaned the same?! And you have an employee that works poorly and you know it and nothing is done to correct it ?! NO THANK YOU, I LEFT. NO MORE BEST WESTERN FOR ME! Building was already dated but didn't have to be dirty!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We do apologize for you not being happy with your stay. We are working on getting our rooms remodeled. Maybe you will come visit us again.

"Hotel was ok"

4
05/09/2017

The hotel was ok. We stayed two nights. It was clean except for the sheets, they had dirt spots on them. The staff were apologetic and had the sheets changed. Did not get to use the pool because the weather was cold, wish it was an indoor pool. Did not incur any other problems but I think I will stay at the Best Western on Route 50, it is a better hotel although it was booked when I made reservations.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Reliably Positive"

5
03/09/2017

I know I will have a good stay when I come here. I am surprised by some of the comments on here because my stay is excellent each time i come here. The staff have been the same for years and they know their stuff. They can help me out with all my needs there. The room is always great, the breakfast is excellent, well maintained property.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Just don't stay here!"

1
01/09/2017

We stayed here for a softball tournament back in July. It was horrible! There were guys staying at the hotel that were working across from the hotel and they were yelling crud things at our 14 year old girls. They started work at 6am! Went down to get hot water for tea at 6:30am and it was empty. The front desk told us to go to the gym area to try and get hot water from there and that was empty to so we had to go to Dunkin Donuts down the road for breakfast! Ice machine was always empty too. Over the weekend there was alot of shady activity with naked men banging on doors and the worst part about it is that Best Western corporate doesn't even care!! We reached out to them and they did nothing at all! It was a bother to them that we called them!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay.

"Poor Experience"

1
31/08/2017

This was by far the worst Best Western we have stayed in in the country. A high priced motel with rooms falling apart. Customer service was definitely lacking and would never ever go back there again. Very disappointing for a Best Western!

"Just Right"

5
24/08/2017

This hotel was a nice fit for me and for my family. We drove up and found a Best Western which we like to look for. This property was a little older than others but very well maintained and updated. The employees went above and beyond and the room was clean, smelled great, and had all we needed. The breakfast had a lot of variety. Enjoyed it

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon

"Below average for a Best Western Hotel"

2
24/08/2017

The check out was ridiculous, the guy was walking away to take a break, then he noticed that my wife and I were at the desk. It was clearly that he hated having to come back to the desk and he even didn't ask how the stay was. Just printed the bill and said sign here, had to look for a pen myself, to sign, myself. It felt if we were at a 'low end' hotel..

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for your unfortunate assessment of our property. The front desk agent was away from the desk, as she was helping another guest. Because she was away, another non-front desk employee who was not even working at the time (he was not walking away to take a break -- he was going to his ride) decided to help you check out instead of having you wait for the front desk agent to return. We apologize for that experience, as he is not trained on full front desk operations and tried to assist nonetheless. We hope you will give us a chance to serve you better in the future.

"ROOM CONDITION IS VERY POOR"

3
23/08/2017

the hotel new that the shower has a problem but they still rent the room also my wife was using the hair drier and the room was out of light over hours we did not light air condition .and we did not take a shower .

"Would not stay again."

2
11/08/2017

Staff was all outside smoking when we arrived. They saw us walk in however after waiting a few minutes we had to go ask them if we could check in. Hotel in need of updates. Not the greatest part of town.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for your stay not being what you expected. We have had a talk with our staff. We are updating our property.

"Comfort"

5
11/08/2017

I have to travel a lot for both work and for family related things and it is very important for me to find a place that I can retreat into and just relax. This was one of those hotels. It had all the needed amenities and was very clean -- not too much in terms of bells and whistles, but it had all i need with kind employees. Perfect for me.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon

"You get what you pay for..."

3
08/08/2017

All in all, it was okay. The Continental breakfast was probably the best part. The bed sunk in when you laid down. The pool needed clean. Bottom line - it was priced the lowest out of all major name hotel/motel in the area. It was also located about 35 minutes from Ocean City. If you are looking for a couple night stay, I guess I would recommend this Best Western. If more than a couple days, no way...

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for your stay not being what you expected. We value you as a customer and hope you will return.

"Found mouse poop on my bed! "

2
07/08/2017

I think my comment speaks for itself. I was disappointed but the location was good for what I was there for. Would not stay again if i were in Salisbury. There tons of hotels in Salisbury to stay at, but this is not one I would choose.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We have had your room professionally inspected, and the report, which we can share publicly, shows no evidence of rodent activity whatsoever. We regret your unfortunate assessment of our property, which bears no semblance to the actual condition of our hotel. We work very hard to ensure that we deliver superior customer care and a superior product to each guest, each time. We have each room professionally and preventatively treated multiple times per month to ensure that we live up to high standards of cleanliness.

"Beautiful"

5
06/08/2017

Edith and her staff handled my problems well and offered very clean and comfortable accommodations for me at this Best Western. I'm glad that I made this trip here and I will visit them soon since I have family in the area

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Very happy"

5
30/07/2017

I was very happy to be here. I came by here a few years ago and it seemed somewhat dated although functional. I like the new theme and furniture new nice employees and big nice breakfast. I'd come again check em out

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Clean and Friendly"

5
28/07/2017

I loved staying here the people here really helped me out i had a nice talk with them and they told me about the area and stuff to do. Room was beautiful and breakfast was hot and tasty ill be back here

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"What Happened...??"

2
27/07/2017

I stayed at this hotel years ago when I was in this area and remembered it to be a pleasurable experience...Many years later it has changed drastically for the worse...The hotel and its premises were very filthy...definitely not going to stay with my family there ever again...

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for your stay not being what you expected. We are in the process of up grading rooms and hope you will visit us again.

"Nice day"

5
27/07/2017

The rooms was very nice and clean the bed sleep very very good. the service was awesome and pleasant breakfast was very good. Ms. Edith was helpful and pleasant. I will stay there again and I would recommended my friends and family to stay.the weather was nice so i could go swimming and the pool was nice and clean. the towels was nice and fluff. I would recommended this Best Western.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"This IS your father's Best Western"

2
17/07/2017

This is an older style Best Western motel with outside room entry and NO elevator. The "continental" breakfast was minimal and not what you would experience at other motels including Best Westerns. We opted for fast food breakfasts. The beds were only average again, reminding of older motels. Staff was friendly and as accommodating as they could be.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for your stay not being what you expected. We are in the process of up grading rooms and hope you will visit us again.

"salisbury"

5
11/07/2017

this hotel is very nice . it has been updated and the staff are very helpful and very professional. the hotel staff goes out of their way to help and assist the customers. the bed is very comfortable. the rooms are very clean. and they are easy location to everything in the city.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Enjoyable"

5
09/07/2017

I really enjoyed my stay and the people here really made it worthwhile. The price was a little high but so was everyone else in the area. I loved the pool it provided hours of relaxation and summer fun. The room was super clean and smelled great. The breakfast had many items and the lobby looked beautiful.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon

"Very Dissatisfied "

1
07/07/2017

We lived in Salisbury and we were coming back to visit. We chose the best western because we had some points to use on the credit card. We had the choice of Best western, sleep inn, or Hampton inn. This was a convenient location and I have stayed at best westerns in the past and thought they were fine for just a basic short stay hotel. This hotel is poorly maintained, the pool is worn down. breakfast was pathetic. Business center computer could not access the internet. Room was dirty. Was not vacuumed. Floor felt sandy and dirty. Stains on the wall. Shower knob kept falling off and would not get warm or good water pressure. Stain on carpet. Dirty towels. Why I didn't choose the Hampton inn is besides me, but will for sure never return to any best westerns again.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay

"Very disappointing for a Best Western"

1
06/07/2017

Swimming pool badly worn and dirty, breakfast terrible and room sheets/pillows and air conditioner were all unsatisfactory. For the price of over $350 canadian dollars for one night stay - total rip off. Stay at a cheap motel, I'm sure it would be equivalent or better!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay.

"Nice"

4
05/07/2017

After I cleaned the pool my children really really enjoyed their self. The staff was very helpful except 1 front desk agent. The location was excellent fir us to go to the Zoo and local parks. I would definitely stay here again.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We do apologize for the pool not being clean. We are glad you enjoyed your stay. we look forward to you visiting us again.

"Superior"

5
02/07/2017

This is a fine place to stay at. I'm glad I stayed here on the way to the beach location very convenient and despite the outside entrances I felt very safe. The rooms were updated and very clean, housekeeping staff gave me all I needed and the breakfast offerings were wide and varied I enjoyed it

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon

"Good Bet"

5
27/06/2017

This was a good stay for the price it was at a comparable rate to the competition but offered more in terms of brand and reliability. I liked to have my pet be able to stay in my room since they have pet rooms. They kept it fresh clean and comfortable during my whole stay. I recommend this place one of the best in Salisbury!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Outstanding"

5
27/06/2017

This is what I need when i go to stay the night at a hotel. I've been to many where so many things are below expectations but they made sure I had a good stay here. Cleaners do an outstanding job and breakfast attendant was so nice and made sure everything was on point. Thanks!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Happy"

5
27/06/2017

I was happy with this hotel and it's offerings. The food in the morning was hot and tasty and the room was very clean and smelled incredible. The employee who checked me in and out was a pleasure to speak with and I will return

"Unacceptable and disgusting. Price gouging on top of it all. "

1
25/06/2017

The list of things wrong with this hotel are endless. Sleep in your car. You will be happier. Bizarre chemical smells everywhere in an attempt to cover up the filth most likely. Whole establishment filthy. Just gross. You could feel the built up grime on the floors, flies in room, bathtub filthy. Awful. Price gouging on the weekends. Paid $200 for this nastiness.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay. We have had our staff to check into your issues. We do not use chemicals to cover the filth.

"Friendly"

5
22/06/2017

This is a friendly place with employees who went above and beyond to make my stay comfortable. I have some problems that they helped me work around and moved things around to give me a first floor room. I liked the room layout and the breakfast layout

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Great stop"

5
22/06/2017

I was happy that I stopped by this Best Western. There are a lot of hotels around it but this one stood apart in its excellent staff and superior rooms and amenities. I liked the breakfast and the pool made it extra special even though rooms were outside entrance

"Stay Elsewhere"

1
19/06/2017

The cleaning staff is horrible. Always seemed like a shortage of clean towels and toiletries. Definitely not worth the rate being charged. Another of our party stayed at the Days Inn only a few minutes away for half the rate and much cleaner rooms.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We do apologize for the room not meeting your expectations. We don't have a shortage of clean towels and toiletries. We will be talking to our cleaning staff concerning these problem. We hope you will return.

"Convenient Inn"

5
17/06/2017

I love this Best Western inn the girl who checks me in is so nice to me and cares about me and makes sure I have what I need. The breakfast is prepared early for me so I don't have to worry about leaving early and the room is clean and great

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Kind people nice place"

5
15/06/2017

Best western is a great brand and I'm happy to stay at them. This one was no different. The staff was super kind and the accommodations were more than I was expecting. The room was very clean and smelled great. Nice new upgrades

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"don't bother"

2
10/06/2017

This hotel doesn't deserve to be a Best Western ... maybe worst eastern. Old, not clean, felt like a flea bag. It seriously needs updating and equipment repair/replacement. It was not a typical Best Western, although the lobby looked new. Not the rooms.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We do apologize for you not being satisfied with your stay. We are in the process of remodeling the rooms. We will also speak with the staff about the room.

"Best Western Stay"

5
08/06/2017

The Best Western in Salisbury is in a convenient location.. The hotel staff are kind. The rooms are neat and clean. The Best Western serves a nice, hot breakfast. It's a good place to stay for the price.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Nicest place in Salisbury"

5
31/05/2017

I really like this hotel and I would recommend it for anyone coming to Salisbury because the rooms are looking clean and updated and the employees here really go the extra mile to make my stay extra special. Kudos to staff!

"Clean and nice"

5
28/05/2017

The person at check in was super nice and helped me with the area and the room. The room was very clean and comfortable. Things were modern and user friendly. I would definitely recommend this place and close to OC

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Great"

5
26/05/2017

I had some work here and I had a family thIng that I had To take care of so I decided To stay here and absolutely loved it! The rooms were large enough and the breakfast was nice and varied. Everything was smooth during my stay here!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Friendly and Cozy"

5
24/05/2017

Salisbury is a quaint town and This is a quaint and nice hotel. All of the employees even the maintenance people were so personable I feel like family. The food was great in the morning the rooms are spacious enough and stylish. Beautiful citrusy smell

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Great place"

5
24/05/2017

Everything was very pleasant here. Everyone was so helpful and Edith went the extra mile to help me. The rooms are clean and the environment was beautiful. Breakfast had a lot of offerings. I would definitely return.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Rip off"

1
21/05/2017

We paid $167 and the room was worth $50. The shower was filthy; it needed bleach badly. The pool was dirty. The window was also dirty. There were four tiny pillows on the bed that were worthless. We won't be stopping here again.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay. We have had our staff to check into your issues.

"Quiet and clean"

4
16/05/2017

Admittedly this isn't the best Best Western we've ever stayed at BUT the room was comfortable, had plenty of room and was quiet. We were there for five days, six nights and have not a complaint one. Housekeeping was excellent. It was so nice to come back after a long day sightseeing to a clean and tidy room. Breakfast was good: eggs, oatmeal, dry cereal, muffins & sweet rolls, etc. Great way to start the day! Front desk was helpful with any questions we had about the area. The exterior is a little in need of attention but don't let that deter you.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
Thank you so much for taking the time to offer your feedback. We thank you for selecting our property for your stay. We hope you will come back and visit us.

"Great property"

5
15/05/2017

This hotel is definitely worth visiting. I really enjoyed my stay and the staff really made it worthwhile. The room was a little cold but the maintenance showed me how to work everything and gave me extra blankets too. The rooms were very clean and smelled great. I am surprised by some of the other comments because I have never had a bad experience!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Rooms Do Not Match the Online Pictures"

2
08/05/2017

The staff was friendly and helpful, but in the end there was only so much they could do to help because the hotel is ready for updating and renovations. Overall, I found the rooms to be dirty. There was black mold in the shower tile, on the floors along the perimeter and attention to detail was clearly not a priority to whomever was in charge of cleaning the room for the next guest. Either update the hotel rooms or update the pictures of the rooms online because they do not match!

Amit P, Front Office Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the status that you found our rooms and property to be. We currently in the process of changing the look on the hotel and with spring finally being here we had made plans already to soon start repainting the outsides of the hotel as well. As for the rooms there has already been plans put out to start on trying to find a better look for the hotel as a whole. In the future we hope that you will give us a second opportunity to give you a better experience. We hope you choose us later down the line in the future.

"ANIMAL FECES in our room!"

1
08/05/2017

Enough said! Manager/ Owner wanted to give 1/2 off the room. I said no deal. I've stayed at a lot of hotels and this was a first. Best Western corporate is aware of the situation. This gets better: I had to stay another night (no other hotels available in city). The next morning I saw the folks who were in the same room I was in the previous night.... the FECES was still in the room. Unbelievable!

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay. We have had our staff to check into your issues.

"April trip"

4
04/05/2017

Our room was changed to to a pet friendly room. We were asked if we had any problem with this change and/or if we had any allergies to pets. We left our cat behind and we took the room anyway. It was the quietest room during our whole trip.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
Thank you so much for taking the time to offer your feedback. We thank you for selecting our property for your stay.

"Fully equipped hotel on the north side of Salisbury"

4
01/05/2017

I arrived at the hotel shortly after 5pm on a Sunday, and was surprised to see almost no cars in the lot. This is never a good sign. When I booked, I also noticed that the price was somewhat less than what I expect to pay at a Best Western. Despite all this, the room was very nice and had all the amenities I expected--TV, internet, fridge, microwave and coffee maker. It was also very quiet. I have two complaints--the windows don't open, and there's no place to eat anywhere nearby. The desk clerk had some problems getting me checked in, but she admitted that she was new. The breakfast buffet the next morning was quite good, with a fairly large seating area.

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
Thank you so much for taking the time to offer your feedback. We thank you for selecting our property for your stay, and we hope you will visit us again in the future. We do have a pizza place across the street and we give guest menus when they want to find a place and not drive to it.

"Ok to stay a few nights"

4
29/04/2017

I liked my stay but wanted a discount the same as Expedia but they wouldn't. Had to order online for each stay. It was good for our stay but bed was a little uncomfortable. Breakfast was good but eggs are microwaved & didn't have any meat. Waffles were the best. Plenty of coffee

Amit P, General Manager at Best Western Salisbury Plaza, responded to this review
Thank you so much for taking the time to offer your feedback. We thank you for selecting our property for your stay, and we hope you will visit us again in the future. We apologize about the bed being uncomfortable.

"drug dealing and prostitution"

1
28/04/2017

We checked in for three nights and on the first day we noticed drug dealing going on and ladies coming in and out at all hours of the night. When we called the manager who is also the owner, he did nothing about it. So we chose to leave a day early and he would not refund our money.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
The claims made by this guest are unsubstantiated, and despite asking for what would prompt him to believe illegal activities were taking place, we received no concrete answer. I personally advised the guest that I would be more than willing to involve law enforcement individuals to ensure what he perceived is handled, but in turn, I and other staff members (and guests) received verbal abuses, racist profanity, and threats. As per our online travel agency agreements, we were unable to process a refund for the last night, as the guest decided not to stay.

"Love"

5
26/04/2017

I love this place and all the people who work here. The hotel is a little older but you can tell they have done a lot to maintain it and keep it new and clean. The room had modern amenities and the breakfast was great

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Great property"

5
19/04/2017

This was an enjoyable stay and I would definitely come back here. I drove over to the beach ocean city is only half an hour away and it is about to open up soon. The people at the hotel were nice and I liked the breakfast here. Goodles job management.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Excellent"

5
19/04/2017

The employees here went out of their way to make my stay simply wonderful. The rooms were clean and fresh and the breakfast was hot and enjoyable. Best Westerns have always been a go-to brand for me, and this one is no different.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Will not return"

1
17/04/2017

My husband and I stayed overnight on the Easter weekend. When we attempted to shower and shave on Sunday morning, the sink stopper was stuck in the closed position, and the shower diverter did not work. Not being able to use the sink or the shower was a major inconvenience. I did not expect a full refund, but the clerk offered only $10 off our bill. Not acceptable. I do not recommend this motel.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay. We have had our maintenance staff to check into your issues.

"Fun"

5
16/04/2017

Great hotel and really fun area!! I went to the new attractions here that were told to me by the staff and I loved it! The escape room was a lot of fun. The location of the hotel was great and the employees and rooms very nice too!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Excellent"

5
16/04/2017

I was so happy to be here. Everyone was so kind and helpful and The housekeeping staff is very dedicated. The breakfast was great and the attendants were all smiles I will definitely visit here again and recommend it

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Clean and friendly"

5
09/04/2017

I was happy to have stayed at this hotel. Everyone was super friendly and helpful. The room was very clean and the housekeepers went out of their way to help me. I enjoyed the breakfast and the other amenities here

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Won't be returning"

1
26/03/2017

Room was dated, smelled, and I was unable to turn on the hot water to shower. The hotel sits on a busy road and their was an active construction site adjacent to the property. Very noisy. I also worry about security with only an outdoor entrance to each room.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you encountered during your stay. We will certainly follow up with our housekeeping teams and review our notes to ensure a superior experience for a future stay, should you decide to visit us again in the future. As far as the construction going on next door we apologize but it is out of our control.

"Superb"

5
22/03/2017

This was a great place with really nice people! Everyone was extremely helpful including the ladies at the front desk and also the housekeeping girls. I'm always beyond satisfied with the service I receive at Best Westerns!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Good Place"

5
19/03/2017

This was a very nice hotel with very nice people. The location was close to the mall and restaurants and the rooms were clean and smelled good. The breakfast had a lot of options so that was also another plus.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Nice Stay"

5
13/03/2017

I was happy to have stayed at this property. The accommodations were simple but clean and affordable. The staff was very kind and the area was quiet and peaceful. Overall a nice hotel with nice people and worth returning.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Nice, handy little syop"

4
27/11/2016

Very nice comfortable Best Western. Surrounded by food options ( Denny's, Waffle House, Hardies) A welcome break off the road. The in house breakfast is also available, of course, tho it was a bit on the sparse side by the time we arrived.

"Staff could do better"

3
15/11/2016

We found clothing and the remains of liquor packing in our room when we entered. Who knows what else wasn't cleaned properly. Door did not seal well. We did not have the breakfast. Check in and check out were fine.

"Best Western Salisbury Plaza"

5
31/10/2016

This was a very nice stay at Best Western Salisbury. The breakfast, the rooms, and the staff were all on par. I like the way the front desk staff greets me at check in and helped me with recommendations. The hotel is close to the mall and restaurants which are all down the same road. It was a good location and I have always loved the Best Western brand.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"thanks!"

5
27/10/2016

My stay at the Best Western in Salisbury was great! Ms. Edith and the other front desk agents were very kind, respectful, and helpful. The rooms were clean, updated, and fresh. The check in and check out process was smooth, and the atmosphere was at this hotel is very homey and warm. The breakfast was wholesome and perfectly suited to my vegetarian diet. I enjoyed my stay at this property, and I look forward to staying again when I get the chance.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"OK for one night"

3
26/10/2016

We were passing through on our way to vacation and needed a place to stay to break up the trip. Room was clean and staff was friendly. Breakfast was okay. DIdn't seem as nice compared with other Best Western's that we have stayed at before.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
Thank you so much for taking the time to offer your feedback. We thank you for selecting our property for your stay, and we hope you will visit us again in the future as we continue our ongoing improvements to enhance the guest experience at our property.

"visit for a weekend event"

2
12/10/2016

We have stayed at this hotel many times in the past for the Seagull Century Bike Ride, and always enjoyed our stay. In the past, they decorated the lobby, gave out snack bags, and always treated us well. That was NOT the case this time. The charge for this event was almost double of the last time - $200. The rooms were very run down, and while the staff was helpful, there wasn't the interest we have seen in the past. The HVAC unit was hardly working and couldn't take care of the humidity needs of the room. We were very disappointed and will not stay there again .

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
Thank you for taking the time to offer your feedback. We thank you for selecting our property for your stay, and we regret to hear that your experience this time around was not ideal. We hope you will give us another chance as we continue our ongoing improvements to enhance the guest experience at our property. We value your business, and we hope to offer superior customer service to our loyal Seagull Century guests year after year.

"Not if you can find another room"

2
11/10/2016

Spent one night here and that was more than enough. More of a low end motel. Staff was friendly enough, breakfast was adequate but overall I would not stay here again. I was a bit creeped out by the place.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
Thank you for taking the time to offer your feedback. We thank you for selecting our property for your stay, and we regret to hear that your experience was not ideal. We hope you will visit us again in the future as we continue our ongoing improvements to enhance the guest experience at our property.

"A Complete Disappointment and Not Worthy of the Best Western Name"

2
08/10/2016

When staying at a Best Western, I usually expect a clean, modernized room that comports with its standards as good value for a mid rate hotel. The Salisbury Hotel failed. When I arrived there, the door was partially ajar with an extension cord being fed to an outdoor area. It made me wonder who may have been using it before I showed up. The bed was uncomfortable, the sheets were poor and like a lot worse for ware. The breakfast was about as basic as you could find with the pastries being stale although the coffee was ok. If I were Best Western or for that matter the owner of the hotel, I would demand a change. The telephones which were from the 80's or 90's seemed dirty and the overall experience was disappointing. I am sure you can find a comparable hotel at about half the price in Salisbury.

"overnight stay"

2
03/10/2016

location was very good for us but the hotel was very disappointing,Had to push door open with shoulder to open it. The sofa felt damp when sat on and the room it self smelt like it needed airing, the bathroom door didn't close either.

"Rethink staying here"

1
25/09/2016

Stayed here from 9/21-9/23 (2016)...check is was the only part productive. Room had flies, sheets were not clean, dust filled light fixtures. If you plan to stay here to rest, think again. There were loud fights, name calling, profanity, people not respecting others trying to get rest, management did nothing when bought to their attention. If you can avoid this place, would advise to do so.

"Worst Best Western Ever"

1
13/09/2016

Go to another Best Western if available. This is one of the worst locations that Best Western has. The staff is not very friendly and not welcoming. The door did not work and the pool was dirty and unsanitary. The water pressure for the shower was not that good. At breakfast they did not want to replenish eggs and sausage gravy. I asked and was told it would take an hour and a half to make them. Of course I never received them. And the cranberry juice was sour and nasty. I am very upset about this Best Western. If you can avoid this location at all costs. It cost me a $110.00 and it was only worth $60.00.

"We love Best Western hotel in Salisbury, Maryland"

5
10/09/2016

Thank you to Mr. Patel, Miss Edith and Megan for your kindness and hospitality. You always serve us with big smile, kindness and punctuality just like we were your family. We forgot our check book in the room and Mr. Ahmed Patel mailed them to our home promptly. You are the BEST. See you in 6 week, Love, Mattie and Mimi

"AVOID THIS DUMP"

1
10/09/2016

I made my reservations months in advanced and I when I got to the hotel there was another patron who was getting a room at the same time I was. This patron did not have a reservation at all and was quoted a price oft $79.00 dollars for the night. My price was $185.00 with the reservation. I asked the manager about an adjustment but was told that the rate I was quoted was the rate. I asked could I cancel that reservation and just get a room like the person who just walked in, did I was told that if I did not honor my reservation that I would be charged for the room at the rate of $185.00 for the 1-night stay. So I took the room, now paying that rate was bad enough but the worst part is the hotel and the room was a dump. I would have been better off going to the Budget Inn across the street. Now I was in a group of 14 people and the manager would not give us an adjustment at all. Even though we all witnessed the patron who walked off the street and got a rate of $79.00. AVOID THIS DUMP AT ALL COST THERE IS A BUDGET INN ACROSS THE STREET.

"Pleasantly suprised!"

4
29/08/2016

Some of the reviews made me weary, but we were very pleased with our 1 night stay. The room and the pool were clean. Sunday morn breakfast was decent, but very crowded. Price was great compared to everything else I found for one weekend night. A little far from the beach (40 min), but at least it was a straight shot and easy drive.

"Nothing special!"

3
25/08/2016

One night stay. Screwed up reservation and finally got a 2nd floor room lugging luggage up two flights. Convenient parking. "Breakfast" included! Located in business area of the town. Convenient for things we were doing in the area! Reasonably priced, but not especially a great visit!

"Loved that Auto Mall...NOT"

2
23/08/2016

This place had the worst location. We booked there because it was the middle of the night. We were totally raped on the price considering the beds were super uncomfortable and the room was extremely uninsulated. Other customers must've stopped outside of our room to converse. I felt like they were barging in it was so loud. And they were speaking in a normal tone of voice. The location was horrible it sit amongst a huge auto mall. Felt more like we were staying at an industrial park. It was more of a $75. Rental not a $265.00! At least it was clean. All except for the swimming pool, which was the size of my living room and had a film on it.

"nightmare"

1
22/08/2016

I booked this hotel thru hotels.com at the last minute. We were travelling from NJ via the ferry to Lewes DE. Since we decided to stay overnight close to OC MD this hotel has the lowest price and an availability. Hotels.com was so kind enough to assist me in changing my original reservation to a king bed and it was $16 less infact. ??The nightmare began when we arrived almost 9 pm and the lobby door was locked. As Iwas leaving, the receptionist had the door unlocked something like you get into an apartment main entrance and you need to get a permission toco e up kinda thing. The checking in was alright..Mind you I am more frequent at holiday inn, and the staff is always awesome and friendly. As we proceeded to the room and its kinda like a motel set up where you get into your room from the parking lot area. In front of the parking area is an abondoned building, dark and looks scary...I asked myself what did i put myself into? When we arrived to our room, the key card worked alright but the door wont open. My hubby have to do it a few times until it opened up. The room looks clean, there is a smell seems like someone have occupied it for a while. I checked the sheets and mattress and appears to be ok. Bathroom and towels ok so far. There is small round table and 2 chairs and a work desk and an ac closet for clothing. We proceeded to drive about less than a mile maybe where there are restaurants as per suggested by the front desk. We went back to the hotel or motel around 1100. After an hour in the room we noticed the AC was making such a loud noise almost like you are on a boat. We decided not to ask to have our room changed since we were so tired from the whole day activity and wore earplugs. The whole night was a disaster. The bed was sooouncomfortable that until now my back is still sore. That ned needs to be thrown out already. I figure it maybe the same situation even if we asked for another room. By 9 am we woke up with about 2-3 hours of sleep. I called the front desk and told them of my situation and discoveries.And she kinda brushed it off and answered another phone call and left me waiting. There is free continental breakfast which we didnt get the chance to take as we were already che king out by 10am and breakfast is only till 10. I told the lady who checked us out and suggested about tali g to the manager but is mit available and gave his card for me to call. I told her about our night, the comforter has a big stain that looked like blood orurine or something, thats located on the inside part, thats why i didnt see it when i pulled the sheets to che k upon getting in the room. The lady also told the supervisor of their housekeeping about it and i also showed her two pictures, one of the dirty stained comforter and towels with paint stain, which she was aware. Really? You knew and you still put it out for use? I did call hotels.com and reported all this and will call the hotel. They offered ( hotels.com) for a request for refund. Ofcourse it will take time. I definitely not not not recommend this place at all. Not safe if you rather stay by salisbury i stayed by microtel by wyndham before and its a nice place and safe area with cctv and all. They also have free breakfast.And for less. Oh did i mentioned i paid $247 for that motel for a night and as iwas checking intneir regular rate that day was $219. Really? If only i knew what kind of a place that was i would rather pay $400 and i know that place is safe and with a comfortable stay like holiday inn.

"Great stay rough start"

3
18/08/2016

It was nice and all especially Tyeshia who was my housekeeping lady for the 5 days I was there she was kind and friendly and very helpful . But at the beginning when I got there the front desk lady (didn't catch her name) told me I couldn't get my room till 3 it was 12 so I waiting 3 hrs in the lobby I had no car . And my toddler was tired from the 5 hrs of being on two plane rides to Maryland ... And I had called the night before and was told I could get a room as soon as I got there .. But turns out I couldn't so I had to sit there with my tired toddler for 3 hrs ... But beside the rough start it was a nice room and everything else went great even the check out I got my deposit and everything was fast and easy thanks to Tyeshia again ! Thank you so much !!!

"Only if desperate for a night"

1
16/08/2016

We stayed here for a night during the week, having originally planned two. The room smelled very strongly of disinfectant, to the extent that we wondered whether something very unpleasant had happened earlier. The bed was extremely narrow for two people. Breakfast was overcrowded and there was no milk. On the positive side, the receptionists are efficient and pleasant and they allow dogs at no extra charge.

"A "Double" Does Not Mean Two Beds!"

3
16/08/2016

The Best Western Salisbury Plaza is okay for the money. The rooms were recently renovated. Not everything looks new, but it's close enough. Our room was reasonably clean. The Wifi connection worked well. When I made the reservation, I thought a "Double" room meant two beds. The check-in clerk, who worked at other hotels as well, told me that most hotels classify a Double as two beds. But that's not how Best Western does it. To Best Western, a "Double" room means one double bed. Oops! Fortunately, the clerk upgraded me to a King room so that my son didn't have to sleep on the floor. The breakfast buffet is sufficient but not great. The eggs are very obviously powdered and somewhat watery. The coffee is a bit weak. There are danishes, fruit and cereal, however, so most can find something worth eating.

"Website pictures are deceiveing"

1
06/08/2016

This hotel should be avoided. Booked for a softball tournament-was very disappointed. We tried to leave but we were stuck in a team contract. No place for gathering and rooms were less than desirable and I am being nice.

"BLOOD SPLATTER IN BATHROOM ** CIGARETTE BURN HOLES IN MULTIPLE SHEETS.. $700 STAY AND THEY REFUNDED $76.00"

1
06/08/2016

My boyfriend and I stayed 5 nights at this hotel. We would have left after the first night but it's summer and everyone else was sold out. The morning after our first night, blood splatter was noticed on the wall of the bathroom. I am a trauma nurse and my boyfriend is an EMT and we have seen blood and dried blood thousands of times. The housekeeping supervisor tried to undermine us and question our ability to identify dried blood saying it was rust. They said blood doesn't dry red. Are you joking ? What color do you think it dries as Purple or pink or teal ?? Then we noticed our sheets had cigarette burns in them. They would have never given us a new room if we hadn't complained so much. They then reassign us a room and the keys didn't work. We go to get new keys, and the front desk attendant acted like we were bothering him. They did say they fired him the following day. That's a start but a long way to go. We then get our second room and yet again more cigarette burns in the sheets and someone else's hair on the bathroom floor and the chain lock didn't work. Our room averaged $140 a night and the manager was so nice to credit us $76.00 .... are you joking ?? We decided that was a kick in the face and decided to contact the health department. We will also be following up with corporate and contacting orbitz..

"Bed wasn't changed when we arrived. Gross"

2
04/08/2016

We got to the hotel very late at night on our way home from vacation. When we got to the room, we realized that one of the two beds in the room wasn't even changed. Their was hair all over the bed along with little black pebble looking things. The hair was on the sheets along with the pillows. It was disgusting. We called down to the lobby and they said they would send some new sheets up to the room. It took 15 minutes before we finally got the sheets. Other than that everything else seemed to be okay. Breakfast was good, lobby was clean. We won't be going back to this Best Western only because of the hair in the bed.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
Thank you for your candid review. We sincerely apologize for the inconvenience you faced. The beds in this room were made by a trainee housekeeper, and although the room was not to be rented until our supervisor checked the beds, the room was nevertheless rented due to not being correctly noted in our system. We have been undergoing a number of renovations at our hotel, and we hope you will give us another chance and consider staying with us again. Please contact me if there is anything else I can do.

"WORST PLACE EVER !!! *** BEWARE ***"

1
31/07/2016

LETS JUST SAY YOU HAVE BEEN WARNED !! THIS PLACE IS BAD.... Blood on the bathroom wall , Burn holes in the covers , Musty smelling , unfriendly staff when they didn't properly activate our cards and very rude when we asked for a room change due to someone else's blood on our wall. I will be contacting corporate. DO NOT STAY HERE ...

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the inconvenience you faced; however, this small stain is not blood, as blood does not dry red. Lisa, the housekeeping supervisor, promptly attended to the problems you described in your room, and I personally spoke with you, and, in your own words, you were satisfied and stated that we resolved your concerns. You also stated that you would edit your review to properly reflect your experience at the hotel. Unfortunately, this has not taken place. We have been undergoing a number of renovations, which include wall coverings and new, state-of-the-art locks and encoding machines. Please contact me if there is anything else I can do for you. We hope you will give us another chance and consider staying with us again.

"Quick Visit"

4
31/07/2016

I booked this hotel at the last minute totally slip my mind, came down for a wedding. I wanted something affordable and not to far from the venue. Which I got and greatly appreciate. The staff was very helpful and I had ask for extra set upon my arrival since we would be coming into the area really close to the wedding start time. They even allow us to check into the room early. The breakfast the next morning was pretty tasty.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Unfortunately: over priced and dirty "

2
30/07/2016

Booked here because it was pet friendly. Previous reviews were mixed, so I hoped management had made some changes after responding to other feedback. Unfortunately this was not the case. Bed pillows and couches were visibly stained,breakfast area was underwhelming with most of the food options empty and guests walking around in pajamas. We've stayed at other Best Westerns that have been amazing. This location does not meet the bar, especially for the over $200/night rates they're charging.

"Noisy!"

3
29/07/2016

This was a last minute stay because our other hotel cancelled on us when we went to check in due to overbooking. Upon arriving, the hotel did not look so great, but we were tired! Check in was quick, but we were not told where our room was, so we spent a bit of time driving around the property to find a place to park. The room was clean, but there were a lot of people hanging out in the parking lot and playing in the pool. After midnight, it was still very noisy and we could hear everything outside. Random car alarms would go off, people would yell outside our room and banging on the door. It was very hard to sleep with all the noise from outside, with no security controlling the noise level. Breakfast in the morning was horrible, so go elsewhere. I really appreciate getting a room last minute, but I still way overpaid for this place and if you have a family that likes it quiet at night, go somewhere else.

"Really great first time in Ocean City!"

5
22/07/2016

I spent a lot of time looking into hotels for my trip. They were all a little too pricey for what they were offering. This place in Salisbury is not too far from Ocean City, away from the mess you want to avoid during beach season, and really enjoyable to stay at. I'm so glad I went with this option--clean, friendly staff, safe, and probably where I'll be next year when I can stomach vinegar again!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Wrong price for what it is"

2
22/07/2016

As one of the later teams to qualify for a 120 team softball tournament in Salisbury, we had to scramble to find accommodations for 15 rooms anywhere in the area, and this was the only that could fit us I know why Honestly, while some in our group were VERY unhappy, I would have been ok with this if the price reflected the quality of the facilities. This is a $79 budget motel. That is far below the rate charged. Old, tired, grey, broken ice machines, doors not closing properly, dead electric outlets, etc... On the positive side, they try hard to put out a nice buffet breakfast, and Megan at the front desk does what she can to make the visitors happy. But she has a tough job, given all the issues...

"Great stay"

5
16/07/2016

We stayed at this Best Western for 3 nights and had a very good experience. The room was clean and had a refrigerator, microwave, hair dryer etc. The bedding was comfortable and the shower was decent. My only complaint would be the taste of the coffee in the room, but at least they had it. The location is less than an hour from the Assateague Seashore were we were vacationing, but the hotel is located on a business route with lots of dining choices.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Best Western should be ashamed!"

1
09/07/2016

Having just stayed at Best Western Iwo Jima in Rosslyn my family thought, mistakenly, that this one would be nice also. How wrong we were! The hotel was filled with, we think, ball players, who were loud and complaints to the front desk did not help. No quiet hours were observed. A motor home was parked taking up 8 parking places, while the adults sat outside, "camping"... What are you running, a camp ground or a motel? Maintenance in the bathroom was non-existent. Most plumbing, Left turn to hot and right turn to cold. Not so in this case, with a screw sticking out of the faucet handle. The toilet seat wasn't secured, a lawsuit waiting to happen and no vent fan in the bathroom. When the front desk was called, the night clerk said she would try to quiet the group of at least 30, down. At 11 pm games were still being played in the parking lot! I am a licensed Washington DC tour guide and have stayed in many nice hotels. On a scale, this hotel is the second worst I have every stayed at, the first being in Cuthburt, Georgia, which rated a zero! The rate charged was $175 and should have been $29.00 with free ear plugs! After driving from Boston and heavy traffic, a quiet bed was all we slights. You all best pass this "Worst Western"!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you had at our property. We thank you for your feedback and ensure you that other quest will not experience any problems in the future.

"DO NOT STAY HERE!"

1
09/07/2016

Sketchy does not begin to describe this hotel. We arrived with other families for a lax weekend. The parking lot is adjacent to an empty building scattered with trash. The retention pond behind the hotel is stagnant. The breeze way entrance has not been cleaned in weeks as the benches are covered in dust and the rugs are filthy. We chose not to eat the breakfast. With the conditions of the rooms, we never thought the kitchen would be clean! Our first room required we return to the front desk several times as not one of 4 keys worked. The front desk clerk finally unlocked the door with a key and stated he would bring us new key cards. I walked into the room while waiting for him. They are EXTREMELY outdated, musty, and the pull out sofa had dirty sheets on it when I opened it. I told him we couldn't stay there as the sheets were dirty and the couch mattress was not usable. He then moved us to a room with 2 doubles. We specifically booked this hotel for the king bed and pull out. The room "had just been cleaned." Upon entering this room, the carpets were dirty as they had no been vacuumed. I walked next door and borrowed the vacuum from the maid. YES, I vacuumed my OWN room. I know it was not vacuumed as the lint came up, and I could hear the sand and dirt within the vacuum. FYI - the vacuum does not fit between the platform bed and the side wall; thus I can only assume this area has not been vacuumed as long as this vacuum was purchased. You could write your name in the dust on top of the frig. The "owner" came to the pool where several families were sitting while our boys were playing. He was extremely worried the Health Dept would shut him down as we had glass by the pool. I can assure you this is not why the Health Dept will shut him down! After dinner, my husband wanted to watch the game, so he turned down he sheets at 10:45 PM to find the sheets were dirty as can be seen in the picture. They were never changed. I took a pic, went to the front desk, and asked what we could now do. Kelly, a conscientious employee, sent the pic to the "owner" who never returned her call the entire weekend. I asked for clean sheets to change the bed, and she begged me to move yet again as she felt uncomfortable with us staying there. YES, we moved again. Upon leaving the front desk, a family checked out as their room had bugs and was dirty. Found out Saturday at the LAX tournament another family also checked out as they had bugs. Our first two rooms had large flies, and our third room had dead flies. There were also small insects flying in one family's room. I cannot begin to believe this facility has ANY good ratings unless the "owner's" friends and relatives wrote them. Lastly I love the fact that the housekeeper smoked outside the non-smoking rooms between cleaning them! I will contact AAA as well to let them know this facility is dirty- lacking clean linens, trained staff, etc... AND it is EXTREMELY OVERPRICED for the state it is in. The owner told me at the pool that they were undergoing renovations. HA HA - never saw a worker, grounds are unkept, no one's room looked any different from ours. For those who need more info, the fitness center is a joke! Kelly was the ONLY employee to provide any service! One bed in our room was horrific; the other was subpar. We did not sleep well as we were all afraid of what might creep out during the night. Three weeks later, all the families are still talking about this place. The price was extremely high for this room.

"great staff"

3
08/07/2016

While a dated hotel (smaller rooms, older furniture) the beds are comfortable and the staff very helpful. This was a convenient location for our travels. The grandkids loved the pool and breakfast was standard fare.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"A little overpriced."

3
07/07/2016

We were just passing through and wanted an overnight stop so pulled in here. Not a bad place to stay but I have stayed in better Best Westerns at a cheaper cost. However, that is no reason not to stay here as the prices in the area are about the same.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Baseball Team trip"

2
05/07/2016

Our travel baseball team was there for the 4th of July weekend. They doubled the rates and for amount we paid I expected better. From the minute we walked in we had horrible customer service from the front desk. They messed up our reservation twice and charged us over $600 for two nights and gave us a hard time. The room smelled funny and there were ants. The area is not good either, lots of sketchy people walking around at night. One positive note, another parent asked if they could serve breakfast an hour early (6am) due to our tournament and they were happy to accommodate.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the stay at our hotel did not meet your expectations. We hope if you pass through this area again you will stop in.

"Gross and rude"

1
03/07/2016

Room smelled of musty old socks, lady at counter was rude and could have cared less about anyone. The poor elderly couple cleaning the rooms couldn't keep up. Hair dryer didn't work, not the cleaning people's fault. Management and head quarters needs to update this place ASAP. Floor had stains all over, lord knows what it was. Will never stay there again. Left after one night and went to a different hotel.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for your issues with the smell of room. We will address your concerns and we are working on renovating the rooms.

"Did the trick"

3
28/06/2016

My sons and I stayed at the BW Salisbury to break up a long road trip. The room was clean and the pool was refreshing. Not welcome were the thugs who were circling the property several times like sharks to minnows. They tried to get into the pool area, but it was locked. They disappeared behind the abandoned building next door. I know this is a college town, but that night, it sure as heck didn't feel like it.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We do apologize for any inconvenience you had at our property during your stay.

"Excellent"

5
28/06/2016

The staff were exceptionally helpful and they went out of their way to help me with any questions or concerns I had. The room was very clean and organized. I faced no problems with my stay. The location was convenient. I was also impressed with the various facilities offered by the hotel. My stay was exciting and refreshing.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Long Over Due Renovations"

2
27/06/2016

Hotel has many issues, room wasn't cleaned, reservations was lost, and room had an old smell to it, breakfast was a joke, no effort was put into which so ever. Just like any hotel chain you have your hits and misses this was surely a miss......For the record I stayed in room 244, clock and trash was behind the night stand, and Im quite sure its still there.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the stay at our hotel did not meet your expectations. We are in the process of during renovations to our property. We hope if you pass through this area again you will stop in.

"Poop"

2
23/06/2016

There was poop everywhere I walked in my room and there were poop stains on the walls and bed. I wouldn't never stay here again! You shouldn't either the pool was dirty and a lot of geese making noises. The cops got called next store and had a lot of yelling. Glad to help have a nice day

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you had at our property. We thank you for your feedback and ensure you that other quest will not experience any problems in the future.

"Good staff clean room"

3
22/06/2016

To begin the girl working the front desk was extremely welcoming. She made us a pot of coffee because it was 9pm and we had been on the motorcycle all day and was cold and wet from rain! When we got to the room we were happy the room was very clean.... Tastefully decorated. Area maybe not the best but felt safe at the hotel. :)

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Could be better"

2
20/06/2016

Hotel ran out of towels. Others in our group had issues such as shower not working properly, broken towel rack, door not locking properly, a/c not working, etc. Staff were in uniform (polo shirt/pants), but appearance was sloppy looking.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you had at our property. We thank you for your feedback and ensure you that other quest will not experience any problems in the future.

"Business Stay"

3
15/06/2016

Good place to stay for the price. I would not recommend for a weekend get away nor a family vacation spot. The Direct TV service is limited. No access to NBC. While the internet service is good. Standard affair or

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon. We are working on switching services, sorry for the inconvenience we may caused you.

"No offer for extended stay"

3
13/06/2016

I would have been staying there for over 3 months due to business but was not offered any extended stay options. The front desk were not expedient about helping you and would answer the phone while you had to wait. The motel was noisy and a lot of cooking out in the parking lots with late night partying and arguing while I tried to rest.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so sorry we were not able to meet your needs.

"Travel to Agility Trial"

4
08/06/2016

Hotel is kind enough to allow dogs. They have a nice area around the hotel for walking the pups. Very clean hotel with access to multiple places to dine. Your hotel door opens to the outside but I did not feel security was an issue. I would stay here again while visiting the area.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon

"Dog friendly and passing through"

4
04/06/2016

Very good worth stopping. We had 2 dogs it was decent prices ok $10.00 for each dog were on our way back from Outer Banks stopped here in Salisbury to eat and sleep. Would def stop again. We are at Evolution Public House def worth stopping food excellent entertainment just AWSOME had a nice time and we were just passing through.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
"Great Stay" 5 of 5 stars2 weeks agoReviewed by Youghag L I had a wonderful stay here at the Best Western hotel in Salisbury, MD. The breakfast was nice, nothing special, but very satisfying. The room was very clean. It was all I needed -- not over the top but it was clean and looked updated! Nice people. Response Published Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review, May 23, 2016 We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Buyer beware!"

1
02/06/2016

The staff was rude and kept saying they could not help. I was told my stay would be $701 which turned into $779 in the end. I checked in before 3, not being told this was a problem or a 64 dollar charge, instead told there was an incidental charge built in that would be refunded at time of check-out even though everything was on a credit card. Pure scam. The rooms are nothing like the pictures and the police were there almost every night. I travel for business 40 weeks a year and this was one of if not the most overpriced, poorly staffed and disappointing hotel stay in many years. For you own safety and financial peace of mind, this is one to avoid at all cost!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We apologize for the unfortunate experience you had at our property. If you give us a call, we will address each problem you encountered and we would like to stand by our promise to do our best to make it right. Thank you for providing your valuable feedback so we can ensure that you, and other guests, do not experience any problems in the future. Thank you, Amit Patel General Manager

"do not stay here"

1
25/05/2016

not worth the effort service was lousy staff was incompetent could care less about guest satisfaction housekeeping was minimal took no pride in their job i will never stay in a best western hotel or any of there affiliates

"Met our expectations"

3
21/05/2016

We booked our room through Priceline express deals ( I need to learn to not trust Priceline as much as I have in the past). The room met our expectations for a two star hotel. It was clean and affordable and had the amenities that you would expect but the room was small and workers were pounding on something in the next to us before 9:00 AM. This left a bad impression on us.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you stayed with us, and we apologize for the noise. We are currently in the process of renovations, which causes some noise, but we try to ensure that all of our workers start after 9am. We will certainly follow up with the contractors to ensure that this does not occur again. We hope that you will come and visit us again.

"Great Stay"

5
21/05/2016

I had a wonderful stay here at the Best Western hotel in Salisbury, MD. The breakfast was nice, nothing special, but very satisfying. The room was very clean. It was all I needed -- not over the top but it was clean and looked updated! Nice people.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Basic accomodations"

3
17/05/2016

Basic accomodations and good for a short stay. The rooms open to the outside rather than a hallway - so if that's not your thing, this isn't your hotel. The hotel is older, but was clean and comfortable for my one night stay

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
Thank you so much for your candid review. Our hotel is undergoing a number of renovations, and we hope to be able to provide an upgraded stay to you the next time you come visit us. Thanks again! Amit

"Awful"

1
13/05/2016

I plan on contacting your main head quarters when I return home. The room was not very clean I have picture of black mold in the tub and dirt in the corners. The TV only played 5 channels the rest of the channels were just static lines. I called for pillows they said they had no additional on site. We arrived the next morning to have breakfast our room had a sign Weekend breakfast 6-10 AM. We arrived down stairs along with other guests and were told it ended at 9 AM. To be honest if we were not so fatigued we would have left and went elsewhere. We have stayed in several Best westerns and never experienced this before.

"A little expensive for what it is"

3
09/05/2016

The good stuff .. Room was very clean , but did still smell musty . The staff was beyond nice and extremely helpful . If they were to update the property I could understand their rates . But it's very out dated and needs a good paint job at least .

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We thank you so much for taking the time to provide a candid review. We are in the process of renovating our guest rooms and our hotel exterior, and we are confident your next stay with us will be better. With our renovations we hope to provide an upgraded stay to all of our guests.

"worn but clean"

4
09/05/2016

This hotel only offered outside access rooms. It was clean, but could use some tidying and repair. Trim off in the bathroom, outside door was drafty. The parking lot had trash and LOTS of cigarette butts. Dead plants the flower pots and weeds growing. it needs some maintenance. BUT, it was more reasonably priced than others in the area.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We thank you for providing a review, and we hope you will come back and stay with us again as we continue our renovations! The night you stayed with us was when we lost two of our maintenance staff members who upkeep the exterior of our property. We are confident that we will provide an upgraded experience to you on your next stay.

"Caring Staff"

5
04/05/2016

I was very impressed by the kindness and caring nature of the front desk staff. Edith was very helpful and the manager Amit went out of his way to help me navigate the hotel and the city of Salisbury. The rooms were clean and the breakfast was totally enough!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Good basic stay while exploring Delmarva"

3
26/04/2016

This is a good basic room, with a decent breakfast for kids while serving as a base for exploring the Delmarva peninsula. 20 mins to Ocean City, downtown is a few minutes away, Chicoteague is about an hour away.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are glad that you enjoyed your stay with us and we hope you will come back and stay with us again as we continue our renovations!

"Like Home"

5
25/04/2016

I love this property. The warmth of the staff make me feel just at home. They are dignified and professional, yet still very warm and caring. They paid attention to my requests and gave special attention to my special needs. I can't wait to be back.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Hospitality"

5
25/04/2016

The staff and housekeepers were great. They made sure everything in the room was in order. The breakfast was well put together hot and the breakfast attendant was helpful with all my needs. I plan on coming back again because I was pleased.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Great Getaway"

5
25/04/2016

I was happy to have spent my time here at the Best Westsern in Salisbury. It was clean, quiet, and just what I needed to relax and take it easy. I made friends with another couple there and the bed was comfortable.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Clean and comfortable"

5
23/04/2016

I was very happy with the staff and the housekeepers kept my room very clean. They went out of their way to make my stay pleasant and very helpful whenever you needed anything. I will stay here again.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Marvelous Staff"

5
23/04/2016

Clean rooms and they made my stay extra special and went above and beyond to make sure all my requests were accommodated. I also noticed that this an old hotel but they're going through a lot of changes. It caused some noise but it wasn't too bad since they started late enough in the day with the banging

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Beautiful"

5
23/04/2016

This property was a wonderful stay in Salisbury, close to shopping and close to the beach - half hour away. The staff was very kind and professional. I was happy to be here and look forward to going back.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Great Hotel!!!!!"

5
20/04/2016

Staff was nice and wonderful. Newly renovated rooms that look extremely great! Great price for the best nights rest. Breakfast was wonderful. Anywhere I needed directions to the front desk wrote down the directions and they were exact. Just a wonderful experience. Will be staying here everytime I'm in Salisbury, MD

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Exactly What We Were Looking For"

4
16/04/2016

Stayed here for the night on our way to NC from VT. Nothing fancy, but the room was clean and the bed very comfortable. Including tax, the room was $70. Great water pressure in the shower. Free breakfast was perfect to get us going. No elevator, so ask for the first floor if that's a problem for you

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Great"

5
14/04/2016

I was happy to have a place to stay that would accommodate my dog and the area in the back was great! A lake with so many little turtles and tables to sit and eat. The staff was kind and the room was clean. It was nice to be next to the mall too!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Excellent"

5
13/04/2016

I loved the new breakfast bar they had. The breakfast man was really nice. I was also happy to see that they had a little fitness center so I could get in my cardio while on the road. Housekeepers were friendly and my room was nice. I look forward to returning when the outdoor pool is open.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"So Nice!"

5
13/04/2016

I was happy to have a place that accepted my dog. Edith and Amit were so kind and they made my stay. The room was clean and the breakfast was more than enough. I liked having wifi too so I could get some work in too!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Beautiful"

5
12/04/2016

This is a beautiful property and it looks like they maintain it well. I like the new breakfast layout I think it's a Best Western thing since I saw it added at another BW location too. The room smelled good and was clean..all I needed and really nice front desk person

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"All I needed and more"

5
12/04/2016

I was happy to have stayed at this hotel. It looked a little overwhelming with all the construction workers but they are doing a lot of renovation work it seems. The men were putting in new carpet in the room next to mine. I look forward to seeing the final product. THe breakfast was great and the rooms were really clean.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Quick trip"

4
05/04/2016

This is the second time we've stayed here. It is a great location, very cheap, pretty clean and accepts our dog. Free breakfast included! This hotel is fairly quiet, although if possible get a room on the second floor. Ours was on the first floor this year and we could regularly hear people arriving and unloading their cars in to the wee hours of the morning.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Clean and Kind"

5
04/04/2016

The front desk staff was very polite and professional. The room was very clean and had all that I needed. I was happy to see the fridge and microwave in the room. The lady at the desk was kind enough to give me a lot of information about the area. I would definitely visit again.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Clean and Comfortable"

5
30/03/2016

I had a wonderful stay here. Everyone was very amicable and friendly. The room was all that I needed and more. The scenery was beautiful with the spring weather and the breakfast was delicious. I was very happy to have stayed here and will definitely return.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Beautiful Property"

5
29/03/2016

Salisbury is a beautiful place and this Best Western was a great place to stay. The room was clean, the staff was friendly, and the upkeep was great. The pond in the back was full of turtles and geese. I look forward to returning!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon

"Paragon of Excellence"

5
20/03/2016

As a vegetarian, I was pleasantly surprised by the surfeit of sundry, delectable breakfast options -- multifarious and variegated, even for the finest of connoisseurs. The housekeeper who serviced my room was of a vivacious disposition and excelled at her job. The general manager epitomized the mood of service and was a strikingly enthusiastic and gregarious urban professional. Bravo, Best Western Salisbury! ..Until next time!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Don't waste your time filthy"

1
19/03/2016

checked in and was given a room that had feces on the sheets, then received a room that had pubic hair in the shower and garbage behind bed. Room smelled and rug was damp. Had to check out early due to filth don't waste your money there is a Hamptons Inn down the street clean and you will have a wonderful stay. Don't listen to the management response that they are renovating staff told me its been taking years.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
I sincerely apologize for your inconvenience. We will be doing some major renovations so, I hope you will come back and see us.

"Nice accomodations"

4
11/03/2016

Our staff stays at this hotel while working in the area. They stay for 4 nights at a time and we have stayed for 2 months. The accomodations are comfortable and they enjoy the breakfast before starting their day.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Salisbury"

5
10/03/2016

Excellent value and very quiet. I recommend this hotel to all. The pool wasn't open yet but it appears to be well maintained. Lobby decor is very tastefull and the breakfast included bisquits, fresh fruit.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"A refreshing stay"

5
08/03/2016

Excellent service at a great price. Very warm staff and clean room. Breakfast was more than enough and they said they are expanding. I look forward to my next stay at this best western..a definite for anyone visiting the area.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Great bargain"

4
29/02/2016

Stayed here recently for a local dog show. I found the hotel to be very clean, in good condition and an overall great bargain for the money, especially if you are traveling with pets. Staff was helpful and friendly and breakfast was more than adequate.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Deserves to sleep at night"

2
28/02/2016

When I first checked in the lady at the counter was very rude asked her a question she gave me a smart remark went to my room everything was good the first night the second night around 5 o'clock in the morning somebody try to walk in they gave my room to somebody else while I was still in it will never come back again and never went back to sleep that night

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are very sorry to hear of your unfortunate experience at our hotel. The front desk receptionist was new and had less knowledge of our operating system than we had thought. Superior customer service is of utmost importance to us. Please be rest assured that we will work diligently to make your next stay with us a positive one, should you decide to give us another chance. The employee in question is no longer working for us. Our front desk, as well as our entire, staff is committed to ensuring that each guest has a superior stay, each time. Your feedback is important to us, and we will certainly work to ensure that your next stay with us exceeds your expectations.

"Don't stay save yourself"

1
26/02/2016

Didn't even get to check into my room and experienced rude and unprofessional attitude from the front desk. When I asked about charges that I did NOT authorize they basically called me an idiot! Did not appreciate being called "hunny" by the staff at all, very inappropriate!! I chose to go to another place based just on their first expression of customer service . If they will fraudulent charge me for unauthorized purchases what else would they steal from me?

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are very sorry to hear of your unfortunate experience at our hotel. All billing matters have been resolved. The front desk receptionist was new and had less knowledge of our operating system than we had thought. Superior customer service is of utmost importance to us. Please be rest assured that we will work diligently to make your next stay with us a positive one, should you decide to give us another chance. The employee in question is no longer working for us. Our front desk, as well as our entire, staff is committed to ensuring that each guest has a superior stay, each time. Your feedback is important to us, and we will certainly work to ensure that your next stay with us exceeds your expectations.

"THE WORST HOTEL ON THE PLANET"

1
23/02/2016

Front desk staff LOUD AND RUDE! Clean up people are THIEVES. Stole my friends slippers and left her flip flops in the room. DIRTY LINEN LEFT IN THE ROOM, AND ONLY ONE BED CLEANED. Housekeepers UNKEPT APPEARANCE with dirty and wrinkled clothes.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are very sorry to hear of your unfortunate experience at our hotel. The front desk receptionist was new and had less knowledge of our operating system than we had thought. I can personally assure you that no employee on our staff has stolen any guest's belongings. Regardless of where the confusion or misunderstanding has arisen from regarding housekeeping, I can discuss this with you personally. If you have any concerns regarding this matter, we take them seriously, and you can personally contact me at (410)546-1300; ask to speak with the manager. Superior customer service is of utmost importance to us. Please be rest assured that we will work diligently to make your next stay with us a positive one, should you decide to give us another chance. The front desk employee in question is no longer working for us. Our front desk, as well as our entire, staff is committed to ensuring that each guest has a superior stay, each time. Your feedback is important to us, and we will certainly work to ensure that your next stay with us exceeds your expectations.

"Comfortable Stay"

5
22/02/2016

Clean and comfortable. I was very happy with the service from the front desk staff and the housekeepers were very friendly and attended to my needs. Breakfast was great and I was told they are expanding it too. Easy, clean, and comfortable. I recommend.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"BEST STAY IN A WHILE!"

5
10/02/2016

I was pleasantly surprised by my stay at the Best Western. It looks like they are doing a lot of renovations and i look forward to staying at the hotel again when it is all completed. The staff was really friendly and the rooms were clean. The microwave and fridge in each room was a big plus for me!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Excellent experience"

5
07/02/2016

When I checked in I was greeted very warmly. The room was in spotless condition and everything was in the right place. Great value for money and I was surprised by the quality of the breakfast. I can't wait to come back!

"Great Service"

5
07/02/2016

This is a beautiful property, well cleaned and maintained rooms, nice staff. The hotel is centrally located in Salisbury. Well worth the stay and I would like to go back when the pool is open for the season.

"Outstanding experience"

4
06/02/2016

When I checked in I was greeted by a very friendly and helpful employee. The room was neat, clean, and had everything I required. Great value, great price, great location and was pleasantly surprised by the quality of the free breakfast. I look forward to staying here on my next trip to Salisbury.

"Amazing Experience"

5
28/12/2015

I was exhausted after traveling around America. My work demanded a lot out of my mind and body. Considering all this, I came to Salisbury for a break. The staff at Best Western gave me a lot of interesting information about the history of Salisbury and they also gave me practical advice about how to get rid of my stress. I left Salisbury in excellent physical health and completely free of stress.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are happy that you had such a pleasant stay with us and if traveling this way again, we hope that you will visit us again.

"Best western wasn't too bad. Not the best , but ok for the price. "

2
26/12/2015

We stayed one night and arrived at 10pm. The night person was super friendly despite having to work in Christmas. Quite a joy. The hotel looks like it's recently done some renovations. They allowed pets for $10. Our room was relatively clean except for a long black hair in the towels. The room had a new tv, fridge and microwave. The only complaint was a strong musty odor in the room. If we weren't so tired we would have asked to switch rooms. Breakfast was decent...waffles, cereal, eggs and biscuits. The coffee was surprising good. Overall not a bad stay except for the musty odor. We would give it another try but the musty, moldy smell again could be a deal breaker.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
I sincerely apologize for the musty smell. Once we replace carpeting and do the other renovations we have planned that should all disappear. We look forward to seeing you again.

"excellent stay"

5
19/12/2015

The customer service at this hotel is extremely helpful and the rooms are incredible. I really didnt expect the best out of this hotel since it was a good rate but little did i know its an excellent hotel and close to everything.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are so glad that you enjoyed your stay with us and we look forward to seeing you again soon.

"Excellent Customer Service"

4
11/12/2015

Very comfortable stay and throughout the trip we were informed about everything, the weather, the places to visit. On one specific instance when one of my family members fell sick, the hotel staff went to the extent to giving us medication. This act of kindness was very appreciated.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
I am happy that you enjoyed your stay with us and I will gladly pass along your compliments to the Desk Staff. I Think we have one of the best front desk teams of any of the hotels in the area. Each one prides themselves in making the guest feel at home.

"Clean rooms friendly staff"

3
11/12/2015

The rooms were clean but were in need of updating. The front lobby had recently been completely updated and was very nice. All the staff we encountered were friendly and accommodating if we needed any help. The free breakfast was average but fresh.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We are glad that you enjoyed your stay with us and we hope you will come back and stay with us again. We are starting our room renovations soon and are so excited for them to be finished so that we may show them off to our guests. Enjoy your Holidays and we look forward to seeing you soon.

"stay in salisbury"

4
29/11/2015

my stay at the best western was very good. the staff was very polite and helpful the room was clean and i think the hotel is in a really good location. I would recommend this establishment to others. Will use the best western again

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
We here at the Salisbury Plaza are so glad that you enjoyed your stay with us. I hope that you will stay with us again on your next trip to the area.

"we didn't stay long"

1
20/11/2015

not going to beat around the bush ,first of all the room was nasty, hair on the pillows an sheets,the yellow skirting was dirty,an the one on the bed,mirrows nasty hair on the bathroom floor, an behind the door, nasty curtins raggy lamps carpet stinks an mold everywhere,head board leaning false advertising the rooms look nothing like the photos on line,the place is a dump,an to top it off bedbuggs an the fat lady up front after we told her what the problem was an we were checking out she had a nerve to get smart ive seen better barnyards than this filthy just filthy no tv guide in room I would never recommend this hotel to a dog.

Amit P, Owner at BEST WESTERN Salisbury Plaza, responded to this review
We are very sorry to read your bad review of our hotel. However, we have our supervisory housekeeping staff double check each room to ensure that it is in excellent condition for our guests to stay. We have no record of ANYONE at all claiming any of these complaints that you have included, nor have we had anyone by your name having stayed at our hotel in either October or November. We have a log book with each complaint logged and filed that we must we record, and we have not had a single complaint that matches your description. As general manager, I am made aware of each and every complaint along with it being recorded in the official, required Best Western Corporate Incident Report Book. I review any complaint and resolve it in a timely fashion but these incidents did not take place at this property. I have results from the Wicomico County Health Department inspection in October to reassure that our property has been entirely mold free. Also, I have official inspection reports that show that our property is entirely free of bed bugs. Professional exterminators thoroughly inspect and treat each room preventatively on a weekly basis. We have not had any claims of bed bugs. We take this matter very seriously. If you would like to discuss this, please do not hesitate to contact me directly by calling the hotel phone number and ask to speak with me directly. We take our reviews very seriously, and as a small business, we rely on the honest and credible reviews and will do whatever needed to make it right with each guest to deliver our promise of first-class service. With sincerity, Amit Patel

"Best hotel value ever."

5
20/11/2015

Clean room, great service, OK breakfast. Why pay more? The people at the desk are warm and considerate. The rooms are clean and comfortable. I do not think there is a better value for a hotel. Highly recommended.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
I am pleased that you enjoyed your stay with us and I will gladly pass along your kind words to the staff. I am sure that they will appreciate your compliments. We look forward to having you stay with us again the next time your in the area. Have a Great Day.

"Just an ok place"

3
13/11/2015

Upon checking in, I found the carpets to be dirty, found boxers and combs laying under sink(no way could they have vacuumed the room before I got there) and had a musty smell. mold on soap dish. Next morning, bathroom flooded out from water leaking through vent on ceiling.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
Dear Kimberly N. I sincerely apologize for the inconveniences that you incurred. I do know that you reported the water leak and it was found to be due to the guest in room above you leaving their shower curtain out while showering and the water seeping down. I wish you would have reported the other two items so, that we may of had a chance to correct the issue while you were in-house. I hope you will come back to stay with us again after we have completed our planned renovations. Which includes among many things new carpeting through out the hotel.

"Good for a shower and a bed"

3
02/11/2015

Nothing special here. Older Motel turned into a Best Western. All entrances to rooms from exterior. Poorly lit parking area. Breakfast nothing to write home about. The staff however were very pleasant and professional. Kudos to the staff for trying to make my stay pleasant.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
I hope you will come back and stay with us again. We have a lot of planned renovations under way. We are excited to have them completed so that we may show them off to our guests.

"Short Stay"

3
26/10/2015

Let me start by saying the location of this Hotel was good and the price was a bargain. It's near many restaurants and shops. I would not consider staying here more than two days. Strong musty odor in room. Room needs to be remodeled....old carpet. I will look elsewhere for my next trip.

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
I do hope that you will come back to stay with us again, our planned renovations are getting under way and we are really excited about all the new improvements. New carpeting, paint, furniture, etc.....

"NOT a true Best Western!"

2
18/10/2015

Stayed 1 night 10/17. I read the reviews after booking through Trip Advisor and was so nervous! When I arrived, the lobby was really nice and Kelly greeted me with a very friendly "Hello, welcome to Best Western" and immediately my fears were calmed. Fast check in, and she even told me where to find some great food & beer! BUT THAT QUICKLY CHANGED. I was placed in room 160, and upon entering, my breath was taken away by an overwhelming smell of "wet dog". There was what appeared to be animal hair and stains on the chairs and stains on the gold linens they use for decoration. I later found a wine glass under the bed which had stuff still in it. In the morning I knocked something behind the bed and went to retrieve it only to find a dog harness & toy and a carpet that looked like it hadn't been vacuumed for months!! For the price I paid and the crappy room with nothing more than a "sorry about that", I absolutely will never stay here again, nor recommend this place to anyone. This "recycled motel" really does not deserve to have Best Western attached to it. NEW OWNERS - Your front desk person was amazing, but you need to FIRE your cleaning people!

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
I am so sorry for the issues that you had with your room. The housekeeping staff is being retrained so that this will not happen again. I do hope that you will give us another chance to make your stay with us more enjoyable.

"Watch out for their room rates!"

3
20/09/2015

Be careful not to use their Rates.com Best Western subsidiary as they charge a $25 service fee for each reservation. This on top of inordinately high room rates at this BW-Salisbury MD location makes it a very expensive stop-over

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
Often times it is cheaper to book with the hotel directly than to go through those third party sites because by the time you pay their fees you usually end up paying more than the actual hotel rate.

"Disgusting "

1
20/09/2015

Worst conditions I've ever seen in a hotel room. Dirty sheets hair everywhere and the sink water came out dark brown. Was afraid to touch anything or walk barefoot on the carpet . All other hotels were booked up so slept in my car. I don't recommend this place

Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review
I sincerely apologize for the issues that you had. We are currently in the process of retraining the housekeeping staff as well beginning our planned renovations to the hotel. It is my sincerest hope that you will give us another chance once the renovations are done.

"Birthday Break"

4
15/09/2015

I almost always use the BW Brand of hotels when I travel...I've been staying at the BW Salisbury Plaza exclusively for the last 12+ months when I'm on the Eastern Shore (every 8-10 weeks)...it's only 35 minutes away from Ocean City which is a plus. It's not a Plus or Premier version of the brand but it's a great hotel to stay at in the area with reasonable rates.

"Never again"

2
12/09/2015

Just a bed for the night. The rooms had the smell of an old motel. The carpets was dirty. Walked over the damp carpet in to the wet bathroom florr and the floor got dirty from the dirt you picked up over Your trip over the carpet. Noisy and not very good aircondition.

"Best Western Salisbury Plaza"

5
10/09/2015

Great experience and cordial manner shown by the staff. The room was nicely kept and full of towels with clean sheets. The A/C worked fine and the bed was very comfortable for a good night sleep. Very satisfied and would highly recommend. Would stay there again, upon my next visit to Ocean City, MD.