Best Western Ramkota Hotel,  Rapid City

3.5/5  - basé sur 884 notations.
2111 N LaCrosse Street, 57701-7858, Rapid City, United States - Ver el mapa
+1 605 343 8550 +1 605 343 9107

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    Recepción 24 horas 24
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El Best Western® Ramkota Hotel de Rapid City, Dakota del Sur, goza de una fantástica ubicación junto a la carretera I-90 a solo unos minutos del Monte Rushmore, el monumento a Crazy Horse, el Parque Nacional Badlands, el Parque Estatal Custer, Reptile Gardens, el centro comercial Rushmore y Bear Country U. S. A. No solo cuenta nuestro hotel con uno de los mayores parques acuáticos del área de Black Hills, también es el único hotel de Rapid City que ofrece 6 pases para el parque acuático por habitación. Disfrute de grandes dosis de diversión acuática en uno de nuestros toboganes de 50 metros de longitud o surque los mares en nuestro barco pirata. ¡Cuidado con los cañones de agua!Visite el centro de la ciudad y recorra las galerías de arte locales, las boutiques de moda, las estatuas de City of Presidents o Main Street Square. Este hotel de Rapid City es asimismo el lugar de alojamiento perfecto para aquellos que deseen visitar a familiares o amigos en la base aérea de Ellsworth y la base de la Guardia Nacional de Dakota del Sur en Camp Rapid. El Best Western® Ramkota Hotel cuenta con la preparación necesaria para gestionar todo tipo de eventos y ofrece 3 300 metros cuadrados de espacio para reuniones y banquetes con un completo equipamiento para celebrar una conferencia de éxito. Tanto si se trata de celebrar un evento corporativo, un banquete de bodas o reuniones familiares, este hotel es perfecto para grupos de todos los tamaños. Para su mayor comodidad, también podrá encontrar acceso a Internet de alta velocidad inalámbrico en todas las áreas públicas. Entre otros servicios e instalaciones se incluyen el Restaurante Minervas, el Oak Leaf Lounge & Casino con sistema de videolotería, un gimnasio, centro de negocios y servicio de transportede ida y vuelta al aeropuerto. Situado a sólo 20 minutos de Sturgis, sede del evento anual de motociclismo Sturgis® Motorcycle Rally, no deje de realizar su reserva con antelación para asistir a este impresionante acontecimiento. Este hotel que admite mascotas es perfecto para huéspedes en viaje de placer o de negocios y ofrece unas impolutas habitaciones equipadas con acceso a Internet Wi-Fi, televisión por cable vía satélite, servicio de habitaciones y camas con colchones Sealy® Perfect Sleeper para disfrutar del mayor nivel de descanso durante su viaje. Convierta sus próximas vacaciones en Rapid City en una experiencia inolvidable durante su estancia en el Best Western® Ramkota Hotel.

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Habitación 1

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Excelente
 
269
Muy bueno
 
257
Bueno
 
190
Mediocre
 
98
Horrible
 
71
Con amigos Con amigos 58
De negocios De negocios 142
En familia En familia 410
En pareja En pareja 191
En solitario En solitario 35
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Best Western Ramkota Hotel,Rapid City
  • 4
    « Great Pet Friendly hotel (including cats) »

    We were traveling through South Dakota on a cross country move and needed a clean, convenient hotel that would accept 3 cats. The Best Western Ramkota was one of the first places that said they would allow cats, and didn't make the stay costly because of them. The staff (front desk and room service) were really friendly. The rooms were very clean and comfortable. We appreciated that there was a room service option, especially because we didn't want to leave our pet alone. Although we didn't check out the pool/water park area, we would definitely come back to take advantage of that amenity. My only complaint is that we were placed in a room that was facing the highway, and the glass sliding doors that lead outside were not enough to dampen the noise. However, it was only a problem because it made our cats skittish and it was only a problem during day hours. That being said the access to our hotel room via the glass doors was super convenient for transporting pets and their supplies quickly and easily. Would highly recommend this hotel if you are traveling with animals.

    5
    « Great family-friendly place to stay, very affordable! »

    Nice hotel, very helpful staff. Desk clerk was very knowledgeable of the area, gave us a map and highlighted all of the sights we wanted to see and the best road to get there. Also recommended a few other sights we should see. Fast check-in, and has a pool and water slide! Very convenient to the Interstate as well as the highway to Mt. Rushmore. The rate was very affordable, too! Highly recommend!

    5
    « Lovely hotel »

    The room was beautiful. Seemed new. Very clean spacious rooms. Nicely appointed with coffee maker, microwave, mini refrigerator and iron with board. Plenty of room for parking. Lobby is beautiful with tile inlay of a bison. Fire place and sitting area is cozy. Staff at check in were wonderful. We did not try the on site restaurant, Minervas, but judging from the parking lot, it is popular! I wish all hotels were like this. Thank you folks at Best Western!

    5
    « Black Hills, SD Vacation »

    Great location to vacation a few days. Very simple, close drive to attractions we visited during our 3-day stay-Mt. Rushmore, Crazy Horse Memorial, Custer State Park and the scenic byways between & around these points. Plenty of dining, gas station & shopping attractions in Rapid City.

    5
    « Convention »

    I stayed for a convention and my only complaint is that the layout of the hotel is very spread out so I did a lot of walking to get from my room to the convention rooms. The customer service was great and check in and out was very speedy.

    4
    « Nice place »

    Good place to stay. Very easy access to room and parking was large and spacious.Employees very courteous and easy to talk to. Lobby was very large and beautiful with tiled picture. Restaurant next to lobby.

    5
    « Wonderful extended stay »

    Stayed for about 2 weeks while traveling. Very clean, friendly staff, great restaurant. The only thing I wish they had (as well as all hotels) is a diaper genie or equivalent. Traveling with 2 in diapers gets stinky!

    5
    « Great stay in Rapid City »

    We stayed here in a suite for 3 nights. It was priced about right, the staff was very friendly and helpful. This is a large facility so our first night was a challenge trying to find the room. After that, it was great. There is a restaurant near the lobby, so no complimentary breakfasts. But the restaurant is a great place to eat and reasonably priced. They have a waterpark, but did not use it.

    5
    « The Price is Right, and the Staff is hard working caring people »

    I loved the hotel. They accommodated my every need as a disabled person. They had a wheelchair accessible shower, peep hole and room that I could move around in with my wheelchair. I so appreciated it!

    3
    « Stayed here on our trip to Mt. Rushmore »

    We stayed here August 2015-the hotel and water-park was nice. My complaint is that upon check in we were asked if you minded staying on the 2nd floor-no of course not...they didn't tell us that the 2nd floor was only accessible from stairs. So our family of 5 with lots of luggage, an air-mattress and all the junk little kids need when on a road-trip had to be taken up and down flights of stairs. The hotel is also very close to the freeway and when we tried to enjoy our balcony it was overlooking the Semi Truck lot and the freeway. The room was fine and the kids enjoyed the water park very much.

  • 3
    « Family get away »

    Room was nice upon arrival. Towels were extra big, which was nice and children loved the water park. Temperature of water park wasn't warm, did not seem like the room was heated. Pool could have also used a good vacuuming, dirt was visible. Housekeeping didn't take all dirty towels that were all left behind. Lastly while laying in bed you could hear every little noise in the hallway as if it was coming from your room.

    4
    « Nice place! »

    Besides the building being a little confusing...the rooms were clean and updated and good for a night stay. There is a water park, which we could not use because we got there too late. I would stay here again for the value!

    5
    « Pleasant surprise! »

    I stayed at the hotel and had dinner in the restaurant on 2/22/18. First, the bartender made a sinfully good dirty martini! A friend and I both ordered the fish dinner, which was lovely. The service was timely, and the food delicious. A treat!

    1
    « Not pleased at all »

    Pictures made me think this would be great for my family but I wasn't happy. Had to speak with manager..My room was dirty. Dried mud on the floor, garbage under my sink, and a dirty tub with hair and soap scum in it. There were no towels in the pool area and when we finally got some they were still damp... The water was very cold in the children's area... My son spent most of the time in the small hot tub across the way that was packed full with about 10 people. There is NO casino as it says there is online. The food at the restaurant was less than decent. Not very warm or tasty. Definitely NOT worth the money they ask for it. Will NOT be wasting my money here again.

    2
    « Not family friendly. »

    The main reason we picked the hotel is because the pool area for the kids to play and this is the best part and the only kid friendly part of the hotel. The restaurant was pricey and not kid friendly it took almost 2 hrs to eat which was not pleasant with kids. Other than right by the front desk or loud pool there is not a place for people to sit and visit. There were multiple drunk people in the halls that kept us awake as they were staggering to their rooms. Also it is hard to find a parking spot it seems as though there isn't enough parking for as big of a hotel as it is. The front desk staff that worked the Evening of the 10th were rude and very unhelpful but the bellhop was nice and friendly. Won't stay here again which is unfortunate as they do have a nice pool area for the kids but not worth the rest of the issues.

    2
    « Great Staff, disappointing facility »

    Stayed here in business for 3 nights. The folks at the front desk were wonderful, and I looked forward to a great stay. I was then given a room far away from lobby services, and past an active construction project in the hallway. The hallway was dusty dirty, and workers hauled drywall and worked well into the evening. It felt like I had been shoved back here to be forgotten. Not a quality experience. I am not wanting to sound harsh, but I was treated nicely at check in, and given an ok room in the portion of the hotel that should have been closed for construction.

    5
    « Well Run Hotel »

    Was in town for a conference and was very impressed with all aspects of this hotel. I travel quite a bit for work and this was one of the better hotels overall that I have stayed at. The rooms were clean, the staff and service were top notch and the price was incredibly low. The restaurant there was fantastic and reasonably priced as well. This is one of the few times I can say that every single member of the staff I encountered was helpful and pleasant. I would recommend this hotel to anyone visiting Rapid City.

    5
    « Great family time weekend »

    We had a family gathering, and had a great time. The rooms were great the pool and fitness center also great. The staff was execellent. Loved our room and the convenience of everything. We can't wait to come back again.

    4
    « Efficient location for travel »

    Hotel is located adjacent to I-90, and near a complete selection of dining options, including fast food, and middle to middle-high restaurants. Gas station directly adjacent. Rooms are recently renovated and are easily accessible with the 'H' layout of the buildings. Offers pool for kids....

    5
    « Props! »

    Check-in only took 2 minutes, and then we went down to the pool where we were able to enjoy the giant water slides. There was construction going on in the hotel but that didnt disrupt our stay. We were then able to get dinner and shoot a game of pool. The temps were below 0 and it was nice to have all the comfort and entertainment without having to go outside.

  • 5
    « Great place to stay »

    I loved it here huge rooms very clean only problem was the jets in the tub got stuck on maintenance came up and shut the power off until they could fix in the morning room service very fast and good loved the water area for kids

    5
    « good place »

    very nice property. Front desk gal that checked us in was awesome. You might consider keeping a corkscrew at the front desk for guests who forgot theirs!! Because the lounge closes early on Holidays we were unable to use one from them.

    5
    « Review of the motel »

    My wife stayed there on 12-26-17 and found the accommodations to be excellence. Room was up dated, decor very nice and the room and bathroom was very clean. Motel was very quiet. Desk Clerk was very friendly and helpful.Appearance of the lobby nice and clean. Motel does have a restaurant, with room service. Wife did not eat in the restaurant. First Best Western that either my wife or both stay at, that did not offer a free breakfast, however, room rate very reasonable. Would recommend this motel. Will stay there again when we are in the area.

    1
    « Will not return. »

    Overpriced hotel that does not include breakfast. No elevator. Hotel is very large and difficult to navigate. When seeking directions from staff I was sent to the wrong areas and had to carry my luggage up and down the stairs while trying to locate my room. Hotel has a waterpark and therefore lots of noisy children in the hallways and nearby rooms. Exits were blocked either by poor architectural design or construction equipment. Would not recommend staying here for a relaxing night.

    3
    « mixed review »

    We have stayed at this hotel before and had an excellent experience. This time there was a function in the hotel and the noise was loud enough to prevent a good nights sleep. There were no parking spots to be had because of the function. We will probably stay again on our next trip through town and hope for a better experience. If not, it will be our last time at this property.

    3
    « Hotel »

    They are remodeling their rooms and we stayed in a finished room and it was not cleaned properly and had a terrible shower and tub in it.. it was quite to sleep ?? bit service was poor. Poor to average rating.

    5
    « Comfy. »

    Very comfortable hotel with a good on-site restaurant. Room is very nice but TV reception was a bit fuzzy. Property is very convenient to local mall get to interstate 90. Room was very updated in modern. I recommend this spot

    5
    « Great spot. »

    Great location near the mall and I90. Very good room that was very comfortable and warm. Great restaurant. Service was good. Front desk staff was atypically great since most hotel front desk staff is poor. They also provide airport shuttle which was very good.

    4
    « A Fun off season getaway »

    The hotel was renovating a hallway of their rooms near our room but it was surprisingly quiet and the 2 room suite was extremely inviting. We had booked the king suite with the hot tub as we had been traveling for several days and needed the relaxation. Our young daughter was along and was super excited for the indoor waterpark, which they opened just for us and she had it ALL to herself! We were so tired after the days of driving and 2 hours at the waterpark we opted for room service and it was delicious. Portions were generous and the food was hot and tasty. The room was spacious and the bed was comfortable.

    5
    « Great hotel with everything you need under one roof »

    Excellent service, clean rooms, comfortable beds and all the amenities that you desire all under one roof !! The restaurant had excellent food and cold beer and the gambling hall was nice and clean and the machines paid $$

  • 1
    « Wouldn't bother unless there's nothing else open. »

    This hotel is not worth the money. They didn't bother to tell us that they were under construction. The restaurant in the hotel served nothing more than I could get by staying at a cheaper hotel and eating the continental breakfast. For what I paid to stay her I would ya e expected a lot more, especially when I have paid a lot less and received better services.

    5
    « Great experience!! »

    Our families had a very enjoyable weekend at this hotel. Friendly staff! Great Bteakfast! Great pools! Very helpful! They went above and beyond meeting all our expectations! We will sertainly be back again!!

    1
    « VERY DIRTY »

    This hotel is VERY DIRTY. We ised our points to stay here, and I will say I am thankful we did this and not have to pay for the room. We found dirty linen in our bathroom that was on the shower rod and folded on the shelves. ABSOLUTE GARBAGE.

    3
    « Overnight stay »

    The hotel room was nice, clean and comfortable. However, this place is a maze. Trying to find your way around in the building is rough. It's very easy to get lost. The corridor doorways are as narrow as regular doors. Therefore it's hard to tell the difference between a corridor or another room. First off we reserved a king room and checked in to find a double queen. We got it fixed, but not before an excuse from staff that we were told there was no king available when the room was reserved... Not true!!! Next... At approx. 6am a Trailways bus pulled up in front of our room and ran for about an hour. Our room filled with diesel exhaust and I would up with a pounding headache. I called the front desk to complain about this and to have the bus move away from the rooms. All I was told is that it was loading and would be gone soon. 20 minutes later it left. There's no excuse for that!!! It's a huge parking lot with room for bus parking far away from rooms. And the health and safety of guests obviously doesn't matter. Then. At 9 am my wife was in the shower, I was sleeping. I was woke up by a noise at the door, but just though maybe it was really a noise the wife was making in the shower. I heard it again and got up to investigate. It was the housekeepers trying to key my door to get it!!! I even had the "DO NOT DISTURB" card on the door!!! I knocked loudly from the inside and heard them scream out in he hallway. I scared them silly! WHAT WERE THEY THINKING??? Thank God I wasn't in the shower! I talked to the hotel manager. All I got was basically, "Sorry, thanks for letting me know". Really??? Oh well! At least the undisturbed time in the room was nice.

    4
    « Hard to locate »

    The roadway signage was not on, so the hotel was not easy to find. The facilites and room were clean. The hotel did not serve breakfast, but there were fast food places nearby. There were two employees at the desk. One who was just learning was friendly the other was not so friendly. I would go there if I was on a trip in that area.

    1
    « Customer satisfaction was not their priority »

    During check in I was greeted by the rudest man I have ever experienced inhospitality. He directed us by pointing out the door to show us where to go to find our room by the ?door at the end of the building? so looking for clarification since it was dark outside and it was a big building I asked if the door was labeled. His response was ?no it's just a door at the end of the building,? well Incase he is reading this, for future reference that door is labeled with a B. Secondly the water park has very limited hours?4pm-8pm to be exact. This would have been great to know when I called BW to book but instead the agent withheld that information as I described our busy weekend to her. Guess what, my kids never got to use the water park once, but I am sure we paid extra for that great feature!

    5
    « Fright Fest »

    We stayed at the hotel for a soccer tournament. Has a very interesting layout. Our room was clean and the staff was very nice. The hotel is close to the interstate and Rushmore Mall. It has a good water park with slides for kids too.

    3
    « Waterpark only 4 to 8 »

    Just came back from a two night stay at Rapid City Best Western Ramkota. I would not stay here again, and would not recommend this hotel. My family travels to the Black Hills all the time and will choose HI Express over this next time. We booked this hotel because it had a water park for my nieces. When we arrived we discovered it was only open from 4 to 8 PM. We stayed for two nights but never got to visit the water park. This hotel has both interior and exterior doors. I have never had a room that had two entrances before. I did not feel safe. Very thin walls so very noisy. Bathroom not very clean. Only good things - the pool was very big, and the beds were comfortable.

    5
    « Kinda noisy but nice rooms and a tremendous pool, spa, and waterpark area »

    Right off I-90. Minerva's restaurant on site. Near Burger King, AMC theaters, etc. Some hill views but not great. Under construction. Lots of families with kids on weekends so some noise issues. Rooms are big, with fridge and sliding door to patio. Very convenient for packing if on the first floor. Vast! cable service is excellent. Great, free Wifi. Somewhat confusing layout.

    2
    « Best, or perhaps Worst Western Ramkota, Rapid City »

    The Best Western Ramkota in Rapid City is very large. There is a whole cluster of 2 story buildings that seem to have been added one at a time over several years. They have a restaurant, water park. pool, and guest laundry. There is easy freeway access. I stopped overnight while passing through town on I-90. The room was clean and neat, perhaps refurbished. It had a nice balcony for summer. I noticed ongoing construction down the hall, apparently in the connection between sections. My room was cold when I arrived. I turned up the heat. It had one of those NOISY individual room heaters. It wasn't too obnoxious in the daytime but too noisy to run at night. I had to turn it off to get any sleep. That left the room cold. They provided only one of those cotton hotel blankets, and combined with turning the noise off it really wasn't enough. I did finally get to sleep until 3:30 AM when the smoke detector started beeping. Not a steady fire alarm beep, but plenty loud to wake anyone trying to sleep. I called the desk. They sent Security who removed the detector. ?Dead battery? he said. (That is a maintenance issue). I was also somewhat concerned about sleeping in a room without fire detection. By then I was wide awake and COLD anyway. Time for a hot shower to warm up. Only the shower was also COLD. Its maximum temperature was just warm where it came out of the shower head, but cooled to chilly by the time if landed on my legs and feet. Brrrr! I fiddled with the faucet to make sure I was adjusting it right. Yep. It was just not provided hot enough to be satisfactory. I don't know if that is a maintenance issue or a cheap management issue. By then I was wide awake, cold, and unhappy. I packed up my luggage and left town before sampling their breakfast. This place was barefoot friendly

  • 3
    « UNIQUE EXPERIENCE »

    When we checked in no one acknowledged the Rewards program or bothered to tell us that the hotel was under some major construction and remodel. I could not enter where they told me to access my room due to ladders and workers. I understand they are trying to improve the facility but the surprise almost caused me to change locations. This is a huge facility and is a good location so I would return after the work is complete.

    5
    « Ramkota Rapid »

    This location is a great place to stay when traveling in Rapid City. It has a great restaurant with a great atmosphere and a great bar with great service and clientele. Several locals frequent this location as well which is always a plus

    4
    « Ramkota Best Western »

    I stayed at this facility with a tour of Mount Rushmore and the Buffalo Roundup this past week. It was not my choice, and I d on't know if I would have chosen it on my own. It is VERY large and the hike from our room to the lobby was very long. The room was clean, the bathroom was immaculate, and the staff was friendly. I had no problems at all with my room, but I understand others in our party did - mainly the keys didn't work in the doors. There is a restaurant on site (review later) but there is no breakfast for ordinary guests. We got breakfast every morning due to the negotiations of our tour director, but unlike other Best Westerns I have stayed in there was no buffet breakfast any morning (except someone mentioned Sunday brunch). I believe this hotel is mainly catering to conventions and reunions - not the general public.

    5
    « Ramkota stay »

    We often travel to Rapid City and spend the night. We always stay at the Ramkota. This visit and my next were for medical purposes. I was glad to see the Eye Institute recommended the Ramkota. We will be staying there again in about 5 days. The Ramkota is near our favorite restaurants and near the mall for shopping. Ramkota is quiet for the most part, occasionally we stay and there is a school function going on and the kids can get noisy but they are kids and it is unde4rstandable.

    5
    « Great stay! »

    Stayed over night and they were very accommodating. Room with a balcony, helpful staff, great place to stop over. Would highly recommend for business, travel, families, etc. Lois of fun w didn't partake in.

    2
    « Very Disappointed with this hotel »

    We have been on the road since Sept 11th and have stayed at many hotels. Best Western has usually been our preferred hotel. This one was a huge disappointment and we would not stay or recommend this particular hotel. At the start, the friendly greeting that we have received at other hotels and Best Westerns was not there. Both at check in and check out, it seemed the staff was occupied with other things than the customer. The clerk who checked us in gave directions to the room which was at the back of the facility. We had an ADA room and were sent to an entrance with steps. We drove back around and found the entrance without steps. We walked into the doors to find the room and the hallways were under construction and dark. We were not informed of the construction. Luckily the room was very nice. Then the hunt for a luggage cart. I went all the way up to the lobby (walking is difficult) which was a maze and distance. No luggage carts. I informed the desk clerk about sending us to an entrance with steps. She stated she had not been down there and wasn't aware. As to the luggage cart-no help there either. I luckily hunted one down. Check out was a non event. There was no thank you for staying with us, how was your stay, nothing. I knew I would be filling out a survey so no sense in mentioning when the caring wasn't there anyway. Before I retired, I trained employees on customer service. This hotel definitely needs some retraining on customer service. We have stayed at other Best Westerns that far exceeded this one. There is too much competition around the hotel to not be on top with customer service.

    2
    « Very Average »

    We stayed 7 nights. They only cleaned the room only 5 times. When we contacted the front desk, they did nothing to fix the room. They passed it off to the day shift. If you don't have kids, don't bother with the water park. Boring! Noisy halls. The restaurant on site is only ok. The only plus was it is close to the interstate, has gas station on site,, and easy to get in and out of. Not a good value for the money. My advice is to stay somewhere else!

    3
    « Very mediocre »

    The pool and water park were super crowded for their small size. The bed was hard for a pregnant body. Nice large (king bed) sized room for a toddler to run. The attached restaurant was okay at best, and the $30 spent for 2 adults and a toddler for the continential breakfast was a HUGE waste of money. Staff was friendly. The bathroom left something to be desired.

    3
    « Good hotel in a great location. »

    Stayed here for 4 nights for a business meeting. The hotel is an older 2 story motel style with first floor rooms you drive up to and can enter into via a sliding door. Easy for putting luggage into the room. Room was older looking fitting in with the obvious age of the place. Everything worked and wi-fi was easy to hook up to. Meeting rooms were large and very comfortable. Had conference food which was actually good and a little different than the usual, which was nice. It is a very spread out hotel and extremely confusing to navigate even with hotel maps. It is close to I-90 so travelling to Mt. Rushmore, Devils Tower or the Badlands was a breeze. Good choice for a short stay while travelling in the area but it is showing its age.

    1
    « Expensive but not very nice »

    Very expensive for what it is, paper thin walls, outdated, noisy. Booked a suite, not at all what expected. 8 am on Saturday morning drilling outside of room in interior hallway, no need for wake up call or alarm clock. Much better options in rapid city for $$$.

  • 3
    « Clean room helpful staff »

    All in all a pleasure. Don't leave anything in the back of your pickup or you will have to go buy it back from the pawn shop the next day. North rapid can be a little that way tho. Not the hotels fault.

    4
    « Good location »

    Room was fine. Decent sized beds. Very large hotel. We were on the ground floor, so we heard a lot of other guests coming and going. Decent nights sleep though. Shame we didn't have time to check out the water park.

    5
    « Had a Great Time »

    Staying at the Ramkota Hotel in SD was the first time we'd ever stayed at a real hotel. Normally, we go on-the-cheap and stay at a motel when traveling, but we were traveling across country, so we wanted a fun place to stay, and with the water park feature, it was indeed incredibly fun for our whole family! I was excited to learn that the price point was very nice as well. This was also the first time I'd ever felt comfortable in a rented room! It was so clean and it really felt like a home away from home. Everything was tidy and easy to find/use, and we felt very at home there. The water park was larger than I thought it would be -- the pictures online don't do it justice -- it really is a water park! :) After being in our car for 17+ hours the day before, it was absolutely wonderful to stay and play in the water with my family. Also, if you get the chance, the restaurant at the hotel is very yummy. We are vegan, and they were very attentive and pointed us to helpful options on the menu. I highly recommend this hotel for any occasion. :)

    5
    « Great time travel »

    Best Western overall have given me the fair market value in my travel needs.Location is always important and they seem to find just the right spot .Sometimes parking gets to be a little tight but we always seem to get the big job done.

    4
    « Dripping Faucet and Bugs »

    We checked after a long drive and were very tired. The room we were assigned had a dripping shower faucet and the next morning we discovered bugs in the room. We had reservations for two nights the Hotel offered to move us to a different room which they did. They were pleasant and understanding to help us I would give them a second chance because of there staff.

    5
    « Perfect Location #1 with us! »

    This Best Western Ramkota was perfect for our 6 night stay from the staff to the manager they were very pleasant and helpful in every way possible. The hotel was clean, close to highways, airport and downtown Rapid City. The restaurant was wonderful along with the staff. Happy Hours were from 3-6 and 9-11. Highly recommend this hotel to all.

    5
    « Very satisfied with our 6 night stay »

    This hotel was our base location for our travels to the attractions in the Black Hills & the Badlands. We had a suite that was clean, quiet & very spacious. The restaurant/bar offered good food & drinks & the servers were also helpful in giving us tips for our travels. All of the staff was VERY accomodating - we would definitely stay there again!!

    3
    « An adequate place to spend the night »

    This is an adequat hotel to spend the night. Nothing to write home about. The rooms were fairly standard but clean. It had more of a motel feel about it . Not sure I would spend more than one night here . I have to admit that the room did have a bit of a funky smell when we arrived but I am glad to report that we did not have any problems similar to those that we encountered in the last Best Western Hotel in Detroit which was simply horrendous.

    4
    « Pleasant stay »

    This Best Western is a reasonably priced place to stay in Rapid City. We had a clean room the hotel itself is in a good location. The casual restaurant/bar in the hotel has very good food. We would stay here again.

    5
    « Great,fast and friendly,speedy check out, and most of all Pet Friendly »

    This place was amazing from hotel staff to the water park, being dog friendly, being centrally located to all attractions,and can't tell you enough how the security of the hotel made us feel safe,and let me give a shout out to your local LAW ENFORCEMENT OFFICERS who gave me the best directions including landmark back to the hotel after I got lost thank you guys,

  • 4
    « Where's my Kindle?! »

    I haven't got too much to say about this hotel as we arrived very late owing to British Airways messing up our flight. After 26 hours of travelling we were exhausted and we all got a good night's sleep which is pretty much all you can ask for. The guy on check-in was very friendly. The pool and water park looked amazing - I had booked the hotel for this and as we were so late we couldn't use it but I popped along the following morning to take a look. The hotel is actually much bigger than you think it's going to be, which probably justifies such a great pool. Only other thing to say is the breakfast - it looked like it was going to be one of those bog standard US hotel breakfasts, but then they had a make-it yourself waffle machine which produced possible the best waffles you'll ever have. Oh, and one other thing. I left my Kindle in the room. I rang the hotel the next day when I realised and they said they hadn't found it. I'm pretty such I left it under the pillow of my bed, which does make you wonder whether they change the sheets between guests??!!

    2
    « Not a good choice »

    Pool is great for the kids, but that's the only real shinning star here. Restaurant is very expensive and very poor quality for both meals we tried there, figured maybe the first one was a bad night for the staff, nope both were bad. When we ordered room service was told I couldn't charge to the room, went to front desk and they called restaurant and confirmed yes I can there is no issues, then they demanded cash payment on delivery anyways so needed to scramble for that. Room lock didn't work complained 3 times about it finally in morning we couldn't get out of the room as it wouldn't unlock so I had to go out the patio at 6am and walk around the hotel to front desk in order to get back into my room. Unimpressed this should have been fixed before we got locked in our room what if there was a fire God forbid!!!!

    4
    « Clean Room »

    The room was clean. Bed was comfy. The staff was friendly and courteous and the bathroom was nice and clean. The TV could be raised a little so that you can see it better from the bed. The breakfast was fine - the waffles were good. Easy check-in and check-out.

    4
    « Be aware... no breakfast provided. »

    There is a restaurant on site but no typical continental breakfast provided so take that into consideration when pricing places to stay. Our room had a separate outside entrance directly to our car's stall which was very convenient for coming and going.

    4
    « Four nights in family style room »

    Had a comfortable King sized bed and pull out couch. Was clean and comfortable. The complex is very large and rooms are a bit remote or motel like. No breakfast. Coffee and water available in lobby.. Quote a hike from our rooms but a welcome morning escape. Small gift shop and friendly desk clerks. The amount of room service treats laying around for the whole day was sort of gross to see and there are allot of maids around but not picking them up.. Overall it was a fine stay, but we'd prefer a more traditional hotel in the future.

    3
    « Beware of the Water Slides »

    The rooms at the hotel are actually quite nice, and I have no complaints of the room at all. The front of the hotel is fine, but the rest of the exterior and the hallways need to be brightened up. It felt like a creepy motel. The kids liked the water park, by basically everyone got injured in some fashioned. The large water slides are very fast, and they really need a lifeguard at the bottom, but don't. Overall the hotel is fine, but I don't believe I'd stay there again.

    4
    « Nice property »

    Fun pool and waterslide for kids. Rooms look better on the inside than what the property looks like for the exterior. Good value for the money, was disappointed on the fact that there is no continental breakfast offered.

    3
    « stay at Ramkota »

    We found the room to be large but layout was strange. The small refrigerator was right outside the bathroom and I ran into it during the night when walking out of the bathroom in the dark. The location of the microwave was also awkward. Our thoughts was if they would have taken a little less room for the room and gave a little bit more to the bathroom it would have made a better layout for the room and incorporated the refrigerator and microwave into a different location it also would have made more sense.

    2
    « Not very restful! I'm tired! »

    After a long day of hiking and adventure in the Black Hills I was looking forward to a comfortable bed and good night sleep. The bed was comfortable but the "convenient" location off of I-90 made it difficult to catch some good zzz's. The noise of traffic, slamming of doors, and a neighbor hurling in their bathroom couldn't be drowned out with a pillow over my head. Everything else was a perfect set up for a good rest - friendly greeting, comfortable and clean space. If you want a good night sleep, I'd think twice before staying here. There are several good options within a few blocks that are quieter, cheaper and include breakfast. For the cost and "convenience" this was not worth it. I'm getting in the road again, tired and not coming back.

    4
    « Nice but well used »

    It's an older hotel that is starting to show its age. It has a nice bar and restaurant on the property, they are both upper scale and on my he pricy side. The toilet in a he room did not flush very well and as a result kept getting clogged. The Internet in the room only worked occasionally and not that well. It is conveniently located to many attractions.

  • 4
    « Decent hotel with family amenities »

    I've stayed at this hotel three times - each time during the Black Hills Rally (Sturgis Motorcycle Rally), and have had pretty good experience each time. The rate is probably fair, given what all hotels charge during rally week. The amenities overall are fine. I'm not a huge fan of the restaurant, but it will work in a pinch. The breakfast buffet is just ok. My biggest issue is with the taste of the water from the hotel faucets, in-room, and in what is served in the hotel. Too much chlorine taste.

    3
    « Ramkota Ruin »

    I booked rooms a year in advance, at check in rooms were not what I booked and the help was less than caring. After years of booking here I was very upset at the overall attitude of the senior staff. Our rooms were not what we wanted and the location in the hotel would not allow a truck and trailer to park near the room. The room was in an alley like area with a large dumpster across from the rooms.

    3
    « good bike week location »

    This hotel provides a good value in comparison to other hotels in the area during Sturgis Bike week. Good location for the good riding. Restaurant staff is the best. Biker friendly with multiple bike wash stations set up.

    5
    « Great Front Desk »

    The lady and girl that were at the front desk were so nice and welcoming. We'll stay here again due to the wonderful lady that checked me in. Thank you Very clean courtesy was amazing grounds were clean our room was wonderful. Who ever was in housekeeping that cleaned our room did an amazing job.

    4
    « Great water park with the hotel but why not enough washer and dryers? »

    Book this hotel because of the water park and not far away after spending the day at Mount Rushmore and crazy horse. I knew there was no breakfast due to the restaurant located inside this location so no big deal. Overall experience was great. Clean rooms for a good price when you think of what's included for your use. Think of it as baby steps to a water park hotel compared to great wolf lodge. My only complaint is there isn't enough washer and dryers available. I needed to wash clothes since it was almost the halfway point of vacation and played in the water park. Had to locate the 2nd wash room since the first was in use and had a broke dryer. Each room only had a pair which were kind of old school style. And please put a clothes line in the bathroom so people can dry their clothes after playing in the pool/water park. Everything else was excellent here.

    5
    « Clean, comfortable room »

    We were very pleased with our stay at the Best Western Ramkota. The room was super clean and comfortable and the staff was friendly and accommodating. Location is convenient to the airport, restaurants, shopping and downtown is not too far away. We would definitely stay again if in the area. I think the rates were a little high because of the Sturgis Rally but still a good value.

    5
    « Great place to stop »

    The water park feature was a welcome surprise to help the kids unwind after a long week of driving. Accommodations were great. The room was large, fairly clean, as for how most hotels are. Carpets could use some cleaning. Wish there was Continental breakfast. Pets were allowed, always a plus when travel with your pet.

    4
    « Good Hotel Stay. Will Stay Again! »

    I was a little concerned about the size of the Hotel (it's kind of like a college campus!).But I was greeted with respect when I checked in, and was upgraded to a King Suite without asking. The room was very comfortable, if not a bit outdated, and very clean. I was happy with my stay, I will stay again!

    3
    « Large and Busy »

    Pricey. Room was clean and comfortable. Very large facility. We had a quiet location off the back side of the hotel. We enjoyed a private happy hour on the grass inner courtyard. They seem to pack in the travelers. No Breakfast option. Convenient to interstate.

    4
    « Good stay »

    Good stay. A little overpriced. Service was adequate. Service in the restaurant was excellent. Room was a bit dark and outdated. Room was clean. Good location. No elevator. Great pool and water slides.

  • 2
    « Dissappointed »

    Paid $135 for a room that turned out to be on the back side of property on second floor with no elevator. Was told that was the room rate we signed up for ( we went through a dot com hotel site). Smallish room but in good order. Overall vib of the entire property was quite poor. Was hesitant to do another Best Western for our next night but the location (in another city) was perfect. We paid $99 for that one and it was awesome in every aspect. Suggest you pick another property for staying in Rapid City if you can.

    2
    « First time BW has been a disappointment »

    For the price, you may be better off booking a different hotel. This one does not offer breakfast. We had booked early, requesting a rollaway. Many items were left out of our room on our second and third day and we had to ask for them. The bathroom had a urine smell - like it hadn't been mopped. We ended up checking out early.

    5
    « Ramkota »

    Love this motel and the restaurant Minervas. The motel is conveniently located to Mount Rushmore and several other attractions. I would recommend this motel for comfort and convenience. If we go back out west we will definitely stay there again.

    4
    « Clean but no breakfast »

    Overall we had a good experience. Large hotel. We were in building F. We were on the second floor and there were no elevators. Dragging luggage up the steps was well, a bit of a drag. Location was conveniently close to the highway. We had a two queen room and it was a good size. There was no breakfast and for the price of $550 (with all fees) for 3 nights I would expect some type of breakfast. At least fruit and a muffin or something. There was a water park and pool in the hotel. My 13 year old wasn't too impressed, but I would think younger kids would really like it.

    1
    « Rapid city »

    Outside slides got us but hotel was bad. The first room smelled of smoke. Then they moved us and said it happens. The second room smelled better but the overall hotel halls smell of smoke. When I told them they said, "oh ok thank you."

    4
    « Wide and Low »

    This hotel is only 2 stories, but has multiple connected buildings. On the plus side, in bad weather you can stay inside just about all the way from the farthest corner to the lobby. On the down side, it seems to take forever to get anywhere in the facility. There are no elevators, so if you get a room on the 2nd floor pack light! Rooms are recently renovated and very comfortable and clean. Good amenities in the room. There is a waterpark on site. I did not visit, but would be a good place to take the kids during your stay.

    2
    « Happy to have a room but that is all it was »

    We were coming in to Rapid City a day earlier than we expected, so we were looking for a place to stay on a Saturday night. Most of the hotels were booked up, but this hotel had a room available, and when we called, they mentioned they had a water park also. We booked the room while we were still 4 hours away. When we arrived, we found they did not supply breakfast. While not a deal breaker, that was the first disappointment. The room was small and dated, but clean. We found that the A/C did not work well enough to cool the room so we sweat all night. Also, the bathroom fan did not function. The desk told me it was a central fan so i wouldn't hear it run, but the steam and odors unfortunately filled the hotel room.

    4
    « We had a good stay here »

    We stayed at this hotel July 13-17 for our National Park Travelers Club Convention. The first and biggest drawback of this hotel is there is no breakfast included. It seems every other Best Western we have ever stayed at has a breakfast. Not this one Anyway, there was a fridge (with freezer compartment) in our room, so we got our own breakfast "fast food" and ate in the room. If you are people that like a good breakfast, you will pay extra for that at this hotel, and it's not cheap. Otherwise, our stay was great. Spacious room, coffee in the room, fridge, microwave, flat screen TV, And, REMOTE WITH SLEEP TIMER! If you have read any of my previous reviews, you know this is something I love! Everything was clean, we slept good, beds were very comfortable. The configuration of this room, is that the sink is in the same area as the shower/toilet, so takes longer to get ready in the morning. However, there is a mirror/ shelf area where they put the coffee, that helps facilitate that situation. All hotels need more lighting, including this one. At least there were plenty of outlets to plug in chargers. Also, air conditioning was quiet and adequate. Restaurant and bar were good here, no complaints. There is a pool and water park here, which I did not use. One of my friends used the pool, and said it was good. This is a huge hotel, and sometimes its difficult to find your way around. Anyway, over all great stay except for the breakfast. Also, my impression is that rooms in the back are quieter and you can load and unload your car through the sliding glass door. No elevator at this hotel, so if hauling your luggage up to the second floor is a problem, ask for a 1st floor room.

    1
    « Last stay at a Best Western »

    Best Western has had a decent reputation for clean rooms,courteous staff and for being pet-friendly but this was not the case for us this time. The room was small, dingy, and dark. Our room wasn't ready when promised, the internet did not work in the area where our room was located, the coffee machine was broken; the sliding door took a great deal of force to open; the dog area had poop bags provided but no place to dispose of it. All in all, we did not have a pleasant stay.

    3
    « Average Best Western »

    We stayed here for 5 nights as a central location to all the Black Hills attractions and for a travelers club meeting. The front desk service on check in was a bit slow and curt. Housekeeping was inconsistent - one day, bed wasn't made; two days in a row, no restocking of the shampoo/conditioner. We called to front desk - got a curt response again. We were told they were too busy to bring one up, and the bellhop was at break. If we wanted it right away, it was best to come down and get it. Bathroom was a bit cramped. The location was great though. The Minerva's Restaurant was really good. All in all, average in quality.

  • 5
    « Nice rooms, AWESOME mini water park! »

    Rooms are updated and clean. No free breakfast but the mini water park is AMAZING! Our 4 kids loved it! The pirate theme is fun and the smaller slides are great. Lots to climb on, in and play with. The tube slides are huge, dark and wicked fast, perfect for big kids and adults (and the occasional brave younger kid). With all this entertainment who needs the boring lap pool and hot tubs across the hall?! Or tv for that matter! Great hotel!!!

    5
    « Great value and friendly staff »

    I am a member of another hotels elite services and usually only stay with them. Due to a last minute booking was unable to get a room. I booked at the BW Ramkota Inn- wow very surprised at the level of service and value. I will definitely stay here again- ps if you have kids the indoor water park is a big bonus- IMPRESSED with the property

    5
    « Best Western »

    Best Western has always been our first choice. Therefore, we will look for one whenever we pass thru a city or town. The service is the best, and the breakfasts really help out the traveler on a budget. We are greeted with friendliness at the front desk and treated with helpfulness. Just like a family.

    4
    « Great place to stay with your familty!!! Indoor water park is amazing! No breakfast though. »

    This is absolutely amazing place to stay with kids - indoor water park is simply amazing, kids loved it! The place is clean and quiet. It is a dog friendly hotel. The only downside was no breakfast and no cook top or utensils in the room. They, basically, force you to use their on-site restaurant.

    5
    « Ramkota »

    This motel is very clean, very nicely decorated and has a a fun water park for children. It doesn't have a continental breakfast which would have made the days easier for me and my grands, but overall this is a fine place to stay. This was our second stay there in two years.

    4
    « Great for families »

    We stayed over the Fourth of July weekend and, even though the hotel is large and caters to families, our room was quiet. Comfy beds. Pool was a bit cold, but clean. Our kids loved the water park! Front desk staff was helpful.

    2
    « Not Impressed »

    I think the price of 149 a night is high considering they dont even provide breakfast. We walked through to the lobby at 9am and saw an employee carrying the coffee containers towards the front desk. My husband heard one of the employees talking about someone bringing them donuts. We walked over to where the coffee should be and realized the employee had taken all the coffee leaving the guests nothing but ice water. It was only 9am. Also, be prepared to walk a long way to your room. Ours was on the other side of the hotel. We got lost twice. Its like a maze. Also , no elevators. Wont stay here again.

    2
    « Overpriced »

    Overpriced for mid-grade hotel. Water park was not exactly worth the price of the stay. They do not offer a free breakfast, but rather have a restaurant on site. Request a first floor unit as there is no elevator.

    3
    « Average place to stay »

    Stayed there for the water park and pool as we had the granddaughter with.The water park had such a strong chlorine smell that we couldn't stay in there that long. We didn't get maid service the first day we were there so that was disappointing. The restaurant was awesome!

    3
    « Black hills base »

    The location was good, but the overall maintenance of the room was lacking. The exterior room door had a rusted hole and there was water damage around the a.c. unit. The restaurant was good but way overpriced. No free breakfast.

  • 2
    « looks aren't everything »

    this property is huge. absolutely huge. our room was at one end of the property and the lobby and restaurant was at the absolute other end. a real inconvenience. the way the hotel is constructed, the many halls from the several bldgs are connected, so doors closing (and it's amazing how many doors close btwn 10pm and 6am, loudly), kids running the length of the connect halls cause it's fun, screeching along the way, seminar and conference people milling about outside the meeting rooms creating such a hub-bub echoing down the hallway. if it wasn't the cars and motorcycles outside in the parking lot, it was the racket in the hall. it wasn't until the day after we checked in that i realized i had not been asked if i wanted extra points or a snack bag. so i checked at the desk. the gal, was ashamed that she'd forgotten and to 'make up,' gave us points, along with a snack bag. i'm just glad hubby asked me to check into it. we were really disappointed not to have at least a continental breakfast available to us as gold crown members. minerva's menu was limited and expensive. we were quick to find other breakfast places in the area.

    5
    « Great spot for families! »

    Our family was able to get a late check in at this awesome, large, beautiful, clean and fun hotel. This place seems to have every accommodation under one roof! They have spacious, comfortable, clean rooms. We stayed in a two room, two king, whirlpool tub, kitchenette suite. We were also pleased to meet a gentleman named Tyler. He was so polite and courteously gave us a tour of the hotel to find our room, the pool area, the water park area, our closest exits, the restaurant and the vending area. He even went to the next step and put the pack and play for our infant and the linnen in our room. He got the # for my favorite Pizza place, Poppa John's! He did this all with a smile on his face! Thank you Tyler! The whole family had such a blast at the Waterpark! It was such a great lay out! My husband and I wish we had more time to play there with the kids! SO MUCH FUN!

    5
    « great place to bring grand kids »

    this was an awesome stop for the grandkids. After a long day of sightseeing and playing the waterpark pool was so refreshing for them. Had a hard time getting them out for bed glad it had a closing time The restaurant was a tad pricey for what they offered

    5
    « A pleasant one night stay »

    Our room was a standard one on the ground floor. We liked the access to the outside via a very nice patio door in addition to the inside hallway. Everything was spotless and the room (2 queen) has plenty of space. The staff was efficient and friendly. We did not use the on-site restaurant (which appeared to be a very nice one) but there is access to others nearby. We were pleased with the furnishings and the lighting is great.

    4
    « Good »

    The rooms were a very good size. Had plenty of room. I love that we could have our dog along with us. The pool was fun for the whole family. I do with Best Western would do continental breakfasts. Rooms were clean, bathroom could have used a little more attention but wasn't bad. Thanks!

    4
    « Nice decor, cute bear yheme »

    Very nice clean room, asked to switch rooms to one away from the highway which was no problem at all, close to shopping and movie theatre, restaurants within short driving distance. We would stay here Again!

    5
    « Very Nice »

    As my plane was late getting in, the evening general manager came and picked me up himself. The property is very large, so the security staff team member walked me all the way down there to insure I found the room ok. At every turn, the staff went out of there way to exceed expectations.

    5
    « Great Hotel »

    We had a wonderful stay at this hotel. The waterpark is great for younger kids, and the pool is perfect for older children. The pool size couple accommodate a lot of guests without feeling crowded. Only concern people should have is second floor access. There is no elevator, and it can be a long walk to the lobby and hotel amenities. Great hotel close to restaurants and shopping too. Also convenient location close to the freeway.

    5
    « Excellent Hotel. Lots of Fun!!! »

    Our family loves this hotel! We have passed through Rapid City twice in the past few years, and our kids love staying here and playing at the water park! The hotel staff is super friendly and accommodating and the the hotel itself is clean and great for families. Highly Recommended!

    3
    « Family Vacation »

    The walls in the room had food smeared on them. The pool was COLD and the tile around the pools was super slippery. I had both kids fall in the pool area and seen at least 3 other people slip. Also would be nice if they offered at least some sort of breakfast

  • 4
    « Great hotel for kids »

    Well located, near airport, good jumping off point for a day in the Badlands. Indoor water park great attraction for kids, our teens even enjoyed the water slides. Rooms typical, clean, comfortable. Staff very friendly and helpful. Roll away bed rather lumpy, but it was a roll away!!

    3
    « great hotel, staff and management to improve »

    Recently the hotel has been renovated and now the rooms are clean, spacious and nicely decorated. It has everything you want: indoor pool, restaurant, bar and garden. However there was no warm welcome, just the necessary questions asked. After one night we left our room at about 10 am and when we returned, the room was not cleaned, beds not made, no clean towells. At the front desk we were told that housekeeping started their round at 8 am and that when they passed your room and saw the don't disturb sign, they did not come back later to clean your room and we just got new towells. Half an hour later the emergency alarm went off, everyone left their room and we stayed outside for at least 20 minutes without any information. I wrote an email to the hotelmanager, who answered the next day by explaining both situations: housekeeping had worked late because of the end of the renovation and the staff had to wait till the firebrigade authorized to turn the alarm off. She did not regognize that they should have informed us about what was going on, denied my discontent and did not offer any compensation. My advice: let the manager follow a course in service and communication with clients and untill then: there are enough other hotels in Rapid City.

    3
    « A LOVELY HOTEL BUT A PITY ABOUT THE STAFF »

    When we arrived we found that they were holding an International Computer Show. Guests were arriving in coaches for this event and unfortunately we arrived at the same time. On previous occasions such as this we found that coach parties were dealt with by one member of reception and individual arrivals welcomed by another. Not here. We had to stand and queue for a long time (or rather my husband did as I am disabled and unable to stand in one place for any length of time). When he eventually got to the counter they were pretty unfriendly. The following morning we went to see what the situation was regarding breakfast only to find there were no staff members in the Restaurant so we left and ate elsewhere. We were quite happy to do so as we felt they didn't deserve any more of our money.

    5
    « Very good »

    It was a very good stay. Everyone was very accommodating and friendly. The room was clean and very comfortable. My daughters had a great time swimming in the swimming pool. It was hard trying to pull them away.

    2
    « Lori Hartman »

    Stayed 4 nights in a suite. Room was a great size and nicely decorated. Water park was wonderful for the little ones. The refrigerator still had food in it for previous guest, there were food crumbs on sofa and table. Carpet hadnt been vacumed and the bathroom floor was dirty and sticky. Shower looked as if it hadn't been in cleaned in some time. Day 2 we left do not disturb on door, but housekeeping still came in an made the beds and left towels. When I told the front desk about these issues they didn't seem to concerned. Over all we did enjoy our stay. After along day the bed was wonderful. Just wish the room would have been cleaner and privacy respected.

    3
    « Fun stay »

    We had a great time using the water park during our two night stay. Front desk staff seems to forget they are working in the hospitality industry, or maybe since we are from the south I expect a little more. No one at the desk seemed to care that we had chosen their hotel over the dozens of others in the area. No hellos or welcomes when entering or thank you for staying with us or hope you stay with us again if you are in the area at check out. Felt like I was interrupting social time every time I came to the desk. Other staff, housekeeping, maintenance, and water park staff were all very friendly though and spoke hellos and good mornings.

    5
    « Family trip to the Black Hills. »

    The kids loved the water park! We were placed in an suite but noticed a leaky kitchen via wet carpet. The staff immediately moved us and began work in the room. They were kind and efficient! The bed was super comfortable and it was the best 2 nights of sleep of our 10 day trip out west!

    4
    « Great water park, noisy room »

    We stayed 5 nights in a room with a sliding glass door to an outside porch area. The glass made it hot and noisy. Thankfully the air con (also noisy) worked well. Water park is great. Beds were comfy.

    3
    « Good price but outside city »

    If you are by car, then it is an ok option. You get what you expect in a Best Western hotel chain. Rooms where ok (I used 2 different ones, the larger room was quite nice), the swimming pool and water tubes were nice. Food was just ok, staff had bad and good days (I stayed 5 days there). Overall, an ok experience.

    5
    « BW Rapid City »

    This is a full service Best Western. This hotel had 2 features that I really liked. 1. If you have a first floor room, good chance you have 2 doors, one to the hallway, the other to the parking lot. Very easy to unload your vehicle. 2. Location, within a 10 min walk you had several restaurants t choose from, a shopping mall, and a movie theater. Other features - the hotel has a water park that will help tire the kids. The gas stations is right next door and offers a reduced price if staying at the hotel. Easy access right off I90. Stayed 2 nights here and thoroughly enjoyed it.

  • 5
    « Memorial day »

    Great stay wonderful rooms Service was great easy access to everything wonderful help Front desk was very good and courtesy everything was clean And fresh Very easy to get there right off of interstate 90 ext 59 which is great when you are out there for sightseeing

    4
    « Dennisrl »

    First and foremost: The bed (king size) was about as good as I have found during my travels. The roam was clean and the staff friendly and helpful. There is no continental breakfast as there is an attached restaurant, which I might add is a little pricey especially considering the average quality meals served. The rooms had a typical sized refrigerator, but it did not have an ice box. The room did not have a microwave. I would have given the rating one more button if the ice box in the fridge and a microwave would have been provided.

    5
    « Great place to stay!!! »

    We came to Rapid City, SD for vacation and found this hotel with the water park and just fell in love with it. The room is clean, great service, fast internet and superb indoor pool and water park, also great location close to places to eat or shopping and Mount Rushmore!!

    5
    « Great Plains Tribal Leaders summit »

    The hotel is conveniently located on I-90 and to downtown Rapid City. The hotel offers great meeting rooms, very good food and a relaxing bar. Has a beautiful pool and play area...I did not use. Room was very modern and updated, clean and more than comfortable. I enjoy staying here when the opportunity presents itself.

    1
    « Room Stinks, Shower Standing in Water, Bill Wrong »

    This hotel's room had a bad odor that I can't quite identify. I started up the A.C. but that didn't get rid of it completely. When I showered, I found myself standing in water because the drain is plugged and empties very slowly. Upon checkout, I found that one of the three travel cards I had presented was not credited to my bill. The desk guy had no knowledge of how to fix the problem. None at all. I will never return to this hotel.

    4
    « Nice place »

    The price was fair, the pool fantastic. Overall, I have discovered that people are rude and show no respect for anyone else. No one is quiet in the hallways anymore or considers that other guests may not be on the same sleep schedule as they are. Not the hotels fault but maybe signs are required to remind people that they're not the only ones on vacation!

    2
    « Water park chaos »

    I decided to spent the extra money to have a small water park for my little girls. Upon arrival I was required to sign a long list of rules for the water area. Thinking it was going to be a great adventure...it was a huge mess! Absolutely no supervision in the kids area, most guests not following the posted rules! Extreme chaos, unsupervised children, and big groups without the required wristbands. Over crowded and unenjoyable.

    4
    « Good value, clean rooms, fun water park for kids »

    We picked this hotel because of the water park and the location. Our kids loved the water park and played in it for hours. Ages 4 and 6. The hotel was clean and decor was modern. Rooms were quiet. Only issue was no coffee after 9 in the lobby. Not a huge deal, but for a person like me who needs a lot of coffee to function and have a good day, it did affect my stay. Also restaurant on site served my husband a burger on an incredibly stale bun.

    5
    « Great Trip »

    Best Western Ramkota a great place to stay ! The rooms were very comfortable, the House Keeping service was great and professional, front desk service was helpful, we had a great time at the pool also !

    4
    « Very clean and comfy! »

    For the price and what you get in the rooms, this place cannot be beat! Easy in and out with the expressway so a good place to stop for the night. We were excited to hear their was an indoor water park which we checked out and hence the reason for the 4 stars as it was a big let down...water was cold and really catered to the 8 and under crowd.

  • 5
    « Cleanest Hotel in SD »

    My stay at the RC Ramkota was excellent. The hotel was clean and so was the conference rooms. The banquet staff was amazing and the food was excellent. The staff were very helpful with food options because of my food allergies.

    5
    « Great!!!! »

    The suites at Ramkota in Rapid City are beautifully decorated, the staff are professional and price is beyond reasonable for what you get. My suite was super clean, no complaints, internet was quick, water park and pool were fun. Very satisfied with my family experience!!!

    4
    « Great water park »

    The good: I love the water park for my little kids. Not crowded. Big enough but not huge. Lots of towels n chairs. Room clean and comfortable. The bad: Despite checking in with my kids by my side and getting wrist bands for the warerpark for the evening they put us in the farthest room possible from the waterpark! Instead of putting us in a room we could pull right up to the door they put us on the second floor with a barking dog down the hall. I requested a crib and had to ask twice. When it arrived it had no sheets, no pillow and no blanket. We had to go out to our car and get what we could as I wasn't comfortable asking for something again. I'm sure I will take my kids again for the waterpark but will have to be more specific when requesting rooms or needs as obviously the staff not very observant.

    5
    « Great place for business or families! »

    This hotel has it all-a fabulous restaurant, beautiful suites, a waterpark that our kids enjoyed, and beyond adequate meeting/banquet space. I have attended conferences here in the past and really enjoyed what they have to offer. Tonight I am here with my husband and two young children and the accommodations are perfect. This hotel is suitable for all travelers. It is perfectly located-just off of Interstate 90 and next to the Rushmore Mall, newly updated, features free parking and wifi, and has a stellar rewards program. I would recommend the Best Western Ramkota Hotel to anyone seeking lodging in the Rapid City area!

    5
    « Home away from home! »

    We always make sure we make it to this hotel when we travel out west, it is by far one of the best! The restaurant has great food and the lounge area is very inviting. My only complaint would be that there is not a free breakfast, sometimes you are just in a hurry and would like something lite and fast. Other than that, no complaints!

    3
    « business »

    Checked in a day early for a business trip. Initially was billed $30 more than what was quoted to me. The room was fine but there was no elevator and we had quite a bit of luggage due to the length of stay which made numerous trips up the steps. The wait staff at the lounge was never happy and always seemed that it was too hard of work to wait on us.

    3
    « Not what I was expecting. »

    Having stayed at multiple Best Western Hotels, I was surprised this time. We arrived after dark and it was difficult to find our room, we were on the 2nd floor and they do not have an elevator, the bathrooms were quite small with very little room to put things, and our room did not have a refrigerator. We were pleased with the food at Minerva's, the restaurant on site. They do not serve a complimentary breakfast.

    3
    « One night »

    This hotel is a little tired at the moment. However their is clear evidence that the tem are upgrading this property. The reception staff did their very best to make sure that all our requests were met. Even though she had a bad cold she was very pleasent and chatty. Our room was large and had all the amenities that we required.

    4
    « Visited for a convention - Good trip »

    We attended a convention here. Overall, for a convention, it was a very good visit. Very reasonably priced for both room and meals. The food and service for the convention were good. As other reviews indicate, the place is a bit dated. I hope when they update again, they will switch from brown linens to white, which can be bleached. Little touches like that make hotel stays nicer. We have to come back again next year for the same convention, and we will stay here again. I like that your room rental includes water park passes. We'll remember that next year. FYI: There is a gas station across the street with access to convenience store items, if you need them.

    5
    « Will stay again »

    Everyone we encountered at the hotel was very pleasant and very helpful as we did not know our way around. Although we did not have children with us, it was nice to know there was an indoor water park. Loved the location, just off Interstate 90. Easy on and easy off.

  • 4
    « Dated but convienent »

    Stayed several times in past years. Like the convenience of pulling up to outside door to unload. Comfortable and clean but very dated but since I am only staying one night and not thinking of buying the place it is just fine and the restaurant and bar are excellent.

    5
    « Nice Hotel »

    We got here early in the day and we're able to check in earlier. They do not offer breakfast with the hotel stay but the amenities are great. There is a nice restaurant in the premises and the water park, pool and fitness center are nice. Very clean, quiet, easy access and nearby multiple restaurants and a mall.

    5
    « My new favorite Best Western »

    This is a lovely hotel. It's pretty nice-looking, and the lobby is spacious and very western. The rooms are big, well appointed, and very clean. The laundry works well and is priced reasonably. I had a fabulous salad from the restaurant, priced reasonably, as well. The staff was kind, friendly, helpful. It's a terrific hotel! One thing to note - my room did not have a refrigerator. It was cold enough during the night of my stay that I could leave my food in the car, but just be advised.

    5
    « Large place »

    Being that this is a convention place and water park I can understand whey there is not breakfast offered, but I missed it. The restaurant looked busy even though we picked up sandwiches elsewhere, I would have enjoyed trying it for supper. But for breakfast, it would have taken longer than we wanted to take so we went to nearby Burger King. With the water park, it would be a great place for family when going to Black Hills or Mt. Rushmore areas.

    5
    « Huge place to stay, plenty to do as well »

    This place is huge. Seven buildings with hotel rooms, two convention centers, plus meeting rooms, In-door pool and a water park as well. Minervas restaurant has great food, and fantastic service. Would stay again. next time, maybe see Mt. Rushmore.

    1
    « Terrible place »

    This is an awful hotel. The rooms are old, dark and have a terrible atmosphere. The lobby is beautiful but that's all that is nice. We booked a nice room but threnody got put in a terrible old motel feeling room. We asked to change. The front desk lady did but she wasn't happy about it. She said the second floor rooms were remodeled but she didn't give us one of those as she said she would. She gave us a dingy awful suite. If it hadn't been so late 9pm we would have cancelled and went somewhere else. I would never come back here. Also the restaurant closes early which they don't tell you. I would give this zero stars if I could.

    2
    « Disappointed »

    We usually stay at Best Western when we travel, as we typically like the quality of the hotel. This time we were disappointed. The good: --The young lady at the desk who checked us in was very pleasant, --The bed was very comfortable, --Bathroom was clean, though unattractive The bad: --the bedroom carpet was stained and filthy, --the windows in the sliding door onto the patio were dirty inside and out, -- the veneer on the inside of the bathroom door was peeling off at the bottom, --bathroom wall was stained We would not stay here again.

    4
    « Through rose colored glasses? »

    Perhaps this review is through rose colored glasses. This was an overnight crash-and-dash business trip to Rapid City...and we have a corporate rate at this hotel. SO---I may be looking at value in a different light. The AAA rate I found is $119 so. I'm going to review as though THAT is what I paid. The room I was in was 1110...with an inside hall and outside door. At 36' x 15' with two queen beds, an easy chair and ottoman, work desk and chair, straight back arm chair, 4-drawer low-boy dresser and night stand and a suitcase stand, there was PLENTY of room left! Best Western wants to be known for cleanliness, and it was. Yes, the property has "age" (especially if you look for it). However, from experience, I've paid a "good rate" ($140) at a property 3 blocks down Lacrosse on the other side of I-90 with the same "vintage"...but no pool for the kids...(THIS hotel has a water park!). Obvious "Pros"...size of room, cleanliness, 4 bath towels, 4 hand towels, 4 wash cloths...(surprising how often they don't supply enough)...and they were fairly soft, (so the laundry is doing something right also). Check in was friendly and straight forward. OK---no "complimentary" breakfast. I'm old enough to understand "nothing in this world is free (or complimentary)." It's in the price you pay. Now...true enough if you're traveling as a couple...this place is a-ok...because a couple of made-to-order breakfasts (WAY better than a standard "complimentary" breakfast)...would be in the room rate otherwise. Now...you've got a couple of kids to feed? You could go to the nearby Burger King I suppose...or, end up paying more at Minerva's (fine dining restaurant attached to the property). I can't make that call... (My Minerva's review will be coming up). For me at least, the value was outstanding. If I were in a hurry to get going, I could go fast food on the way out...go to Denny's across the street...or have a quality meal, conveniently located at Minerva's. Oh...yeah...did I forget to mention they have a WATER PARK? How much is THAT worth to a couple-three kids? (Minerva's might have a kids menu with lower prices...I just don't know that. So...maybe I'm looking through rose-colored glasses, but wouldn't hesitate to stay there again! (Close to the mall, Hobby-Lobby, Toys r Us, Walmart, restaurants, etc).

    3
    « A little aged, but it was fine. »

    Convenient location. Gym leaves a lot to be desired, and no complementary breakfast. Other than that the tv, bed, and room did the job. Comfortable and quiet. Not a bad place at all, just a little older.

    3
    « No breakfast »

    This BW is connected to a restaurant but there is no complementary breakfast. So just a basic room. Seems to cater to conventions and meetings, not to travelers. Very long walks from room back to the annexed restaurant. With an annexed restaurant, I would expect BW to offer a 10% discount at the restaurant for guests.

  • 3
    « Comfortable but expected better »

    The hotel is situated next to the interstate so easy access, however the acoustics were loud, you could hear doors banging and the housekeeping knocking doors at 07:30 in the morning. We stayed 2 nights and when we returned for our 2nd night the room was not made up, which is not what I expected from a "Best Western" hotel

    2
    « Dirty »

    The pool area was fun but not well kept, I found lots of hair in the pool. A gross room service tray with dirty dishes sat in the stairwell for two full days, when I woke up and noticed it was still there we decided to switch hotels, I couldn't stand to look at it another day. They did not change our sheets even though they were clearly dirty, baby food on one bed and some blood on the other, the beds were just poorly made with the dirty sheets. Bummer as it could be a very fun place to stay.

    5
    « Overall the best hotel experience. »

    This hotel provided excellent service and comfort in all areas. We stayed there 10 days and were very happy. I have special needs with my allergies and house keeping worked to make my room perfect. The beds were comfortable and the rates were good. The front desk helped in ways that I did not expect. The pool is large and the water was the perfect temperature. Although I did not use the children's pool area it was truly a sight to see and I wished my grandchildren could have played in it. I would highly recommend this place. I would go back in a heart beat.

    5
    « AWESOME HOTEL »

    Great place to stay. Clean, Nice accommodations. Staff is nice. Very comfortable atmosphere. Did not need to eat in the hotel restaurant because of other meetings. Walking distance to shopping and plenty of restaurants. Security watching the parking lot.

    4
    « Great Hotel »

    My Husband & I stayed here on our way home from a trip out west Staff was accommodating & friendly upon check in Our room was comfy, cozy & had everything we needed for a great night stay Plenty of towels, soaps, shampoo, lotion & hairdryer The hotel was clean, updated & quiet We would recommend this hotel

    5
    « Good for an overnight stop »

    A typical motel with a good restaurant. Very easy to access. Rooms are typical size; clean, comfortable and we loved the added touch of the towel sculpture. Plenty of towels, ice and vending machines in the lobby of each building. Good pool and water complex. Only downside is road noise but it doesn't stop you sleeping.

    5
    « Wonderful Room-Great Area »

    This is a beautiful hotel. It is in a great location. We stayed there two nights while doing the Mt. Rushmore tour through Ft. Hays and spent time touring Rapid City and the area. Very nice room. We had a suite that had a refrigerator and microwave, but not all rooms have them. Clean-Beautiful hotel. It has a very nice pool area and waterpark, , with pool table and hot tub.Our room had a beautiful decor' with a horse theme, everything was beautiful.It had a double sink and a nice shower. There is no breakfast, but there are alot of restaurants in the area. We ate at Perkins.

    3
    « Not very comfortable beds »

    The beds at the Hotel were not comfortable at all. They needed to be replaced. The lighting in the room was dim. The location of the hotel was fine. When we got to our room, we noticed the A/c was not cooling at all. It had to be replaced. The hotel maintenance man was very quick in replacing it. He was very friendly, also.

    5
    « 3 day stay at Best Western Ramkota was great! »

    I was very pleased with this facility the cleanliness of the rooms and pool areas were above satisfactory. My standard room was very spacious with fridge and micro, very comfortable beds and walk out to pool entrance was a bonus convenience. 6 passes to pool was generous for our room with 3 people registered. Was able to have family kids come visit and enjoy. Minerva's restaurant was a delicious dinner. I come to SD often to visit family I will definitely stay here again.

    5
    « Wonderful Stay at The Best Western In Rapid City »

    We enjoyed how clean our rooms were, they were the cleanest we have ever had!! Your suites are beautiful and the décor is awesome!! The waterpark was so much fun!! We had never stayed at a Best Western before but our experience was wonderful. My Sister was sad that we had to leave and my Dad was happy with his suite because he likes to stay in vacation rentals but he said this experience was just as good as a vacation rental. My family loved the waterpark. We had a wonderful trip due to the accommodations at Best Western and if we are in Rapid City again we will stay there again and we will recommend this to other people we know that will be going to South Dakota.

  • 3
    « Very dated but good water park and swimming facilities »

    My partner, son and I stayed for one night in a dated room in this fairly dated and expansive hotel. Is decent for families, particularly with the indoor water park. Note that while there are only 2 floors, there is no elevator so getting our luggage to the room was a bit challenging. Will probably look for a different hotel next time.

    1
    « Steer clear »

    The first difficulty was finding the building. They give you a map and you are sent out to find one of many buildings which are not adequately labeled. The next challenge is getting your things into your room if you are, as I was, unlucky enough to be upstairs as there are no elevators. The third challenge is trying to sleep when the toilet runs all night. And if you are thinking $160 a night for one person in an adequate bedroom is going to pay for your breakfast then you are wrong ? breakfast is not included. I would not recommend this hotel.

    5
    « Great stay »

    Great stay for the two nights I was there. Only slept, no on site activities involved during stay due to working in another area. Ate breakfast on last morning, food was excellent and staff was very nice.

    4
    « Stayed 3 days »

    Sadly, No time to use the pool or the free water park but looked like fun place for kids. Nice lobby, staff at checkin friendly and efficient. Got good rate, room was clean, king size bed comfy. AC worked well. Nice TV. Our room opened to inside hall or right to car & liked outside entry option! Easy access to anywhere, close to lots of restaurant options. Overall a good location. I'd stay here again.

    2
    « Pricey - Rip-off »

    Hotel was conveniently located, however, the value of the room and amenities were very disappointing in comparison to the amount paid for the room. It was quite noisey and difficult to find your way around since it was so spread out.

    5
    « Good location and clear rooms »

    We enjoyed staying at best western ramkota , Mount Rushmore 30 min away driving from best western ramkota , everything was good location , size of the room and staff . I always leave my room messy and come back found it clean and new ( thanks to the house keeper Asheka ) she was the best . Nearby walking distance cinema , restaurants and shops .

    5
    « very clean and modern »

    Efficient and friendly check in and assigned a large room on the top floor with king bed as requested Spotlessly clean and fresh room with desk and chair, lounge chair, large flat screen TV ? fast internet No complimentary breakfast - but nice restaurant on site Beautiful hotel, nice restaurant, bar and pools, and water park on site. Lots of restaurants within a short drive

    5
    « Great for dogs and kids! »

    We decided to get a room here at the last minute while passing through Rapid City. We had 2 dogs and 2 kids with us. We could not have picked a better place. The water park was excellent for the kids and they had so much fun!!. The room had a door to the outside from hotel room, so it was so easy to take dogs out. There was one door that went out to hallway and the other door directly to outside. Also, the room was neat and clean. So many hotels are not clean in the room. This was quite good. The only thing I did not like is no breakfast foods. We get up early and restaurant did not open until 9:30am, so it would have been nice to get a little something to eat before we packed up and left. Some juice, bagels and donuts or something. Most hotels do this now. But, If we go to Rapid City again, we will definitely stop there. It was the one of the best stays I have had at a hotel in a long time. Go here if you are vacationing the area such as Mount Rushmore and Badlands.

    4
    « Decent Hotel »

    Within walking distance of restaurants and movie theater. Hotel does provide shuttle to help for longer distances. There was a problem at check out in regards to having a shuttle available to transport me back to the airport in the AM due to no driver available even though we had scheduled a pick up time that the hotel agreed to. This hotel is very large and I got turned around more than once trying to find my hotel room. There was a microwave in the room which is always appreciated. Restaurant in hotel is good and has delicious pizza. Small area by front desk that has light snacks and drinks available for purchase. A bar has a "casino" but that only consists of about 10 slots and they are basically just keno slots. Would stay here again if I had to for work.

    5
    « Perfect Family Spot »

    My family enjoys the Ramkota Hotel. It is affordable for a family and gives you a water park and pool for less than the cost of others in the area. This was our second stay and we will continue to stay here. It is in a great location!

  • 3
    « Convenient but noisy »

    The hotel itself is OK with a great swimming pool, but is close to the highway and noisy depending on the room you get. Its location is a good starting point to explore the attractions nearb (the badlands, Mount Rushmore national monument, ...).

    5
    « Always satisfied here at the Rapid City Ramkota »

    Although a very spread out hotel, the rooms are always clean and the staff helpful and efficient. We stayed in a double queen room and there was plenty of room to spread out. Although there is some inter state noise, it is a good location so you have easy access to get on the road to visit all the wonderful places the Black Hills has to offer.

    5
    « Stuck in Rapid City »

    My family and my 72 year old mother were traveling to Montana from SC, when my mom had a heart attack and had to have open heart surgery at Rapid City Regional. We were in South Dakota awaiting on her to be transported to a rehab facility. We stayed at the Ramkota Best Western for 15 days and the staff, the manager, and the entire hotel deserve the greatest review. They understood how distressed we were and they never said on word about us extending our stay and gave us a discount through Rapid City Hospital. I was so impressed with the compassion, the professionalism, and the entire hotel in itself. The restaurant which is Minerva's is probably the best food I have ever eaten. The bar staff made us feel like family and Nate even took my husband fly fishing. It is tough times that you find how kind people can be and how just the smallest conveniences can make a terrible ordeal better. My son made the best of his stay at the indoor pool and slide. The housekeeping staff was very gracious on restocking our room when we needed it. What a wonderful staff this hotel has. Rooms are nice and clean and very up to date. Close to restaurants within walking distance and the surrounding areas (Bad Lands, Mt. Rushmore, Wall, etc) are pretty close within driving distance of less than an hour. I recommend this hotel and restaurant to anyone in the area. Thank you Ramkota. So if you are ever stuck in South Dakota or just visiting, make sure you stay here.

    2
    « Great water park for the kids but rooms are overpriced. »

    We took our grandkids to Rapid City for the weekend. We reserved a room at the Best Western because of the water park. The room was clean but the bathroom was very small. We had a problem finding a power outlet that would work. Our first morning there, we went to the restaurant for breakfast. All the signs in the hotel including a blackboard in the entry claimed the restaurant serves breakfast until 10:30 AM. We arrived at 9:58 and were told we couldn't get breakfast because they shortened it because of the rally. The hostess told us we could "load up a couple of plates from the buffet" if we hurried. We mentioned all the signage claiming they served breakfast until 10:30. All the hostess did was shrug her shoulders and say sorry.

    5
    « Best Western Ramkota is home away from home without the house work »

    The Best Western Ramkota is a wonderful hotel! The minute you walk in you know you are in the right place. From the welcome of the front desk staff, the professional housekeeping staff, the Bison in tiles on the floor, the wonderful art work throughout the hotel. It has a great restaurant, good prices and excellent waitstaff. Close to the interstate, mall, downtown, and lots of food. Great room! use your BW Reward pts here.

    3
    « dog friendly, nice sized room »

    We appreciated the room on the ground floor because we brought our dog and it was close to the dog exercise area, however we heard alot of hallway noise probably because it was at the end near the exit, though it did not keep us up at night. The sliding glass door provided easy access to a grassy area for our pup, however the door was very hard to slide open and close. It was a nice sized room for 2 adults and our large dog. Thank you for being pet friendly allowing us to make it easier to travel with our dog. Didn't eat at the hotel's restaurant. There were several other food establishments nearby, which we chose instead. Price was okay, even with the military discount. We paid less at StayBridge Suites in Iowa even with the pet fee and the room was nearly the same size.

    4
    « Super bar and restaurant »

    This hotel had comfortable beds, room to move around and an adequate bathroom (it was however difficult to get the shower curtain arranged to prevent water from getting on the floor). My friend and I enjoyed martinis and good meals in the restaurant on several occasions. Parking was abundant. The hotel staff were friendly and helpful.

    2
    « Fun hindered by failed service »

    Called 4 hours early because plans changed to see if we could check in early, were rudely told rooms are only GUARANTEED after 4:00 p.m., but to stop in and check they were often open early. We stopped, not ready (which is fine because they said it may not be). We were told "a half hour longer" several times and it was never ready each time. No attempt was made to clean that room early, in fact it was well AFTER 4 before it was available. No apologies, no acknowledgement. When we entered the room it wasn't clean. Counters were not whipped off and you could hardly see out the windows. We had one bath towel for two adults and two kids. For paying just under $300 a night for a suite that was disappointing. Workers smoke outside the bar so it all stinks. We went to the front desk to get new keys 9 times over the two nights because they didn't work. Finally after the second time the front desk sent maintenance they replaced the door lock. The hall between the two pools is a hazard because there are no rubber mats so we saw several fall between the two because it was wet tile. When they came to 'clean' our room the second day, they made the bed, replaced our towel with one more towel and didn't vacuum or put trash bags back. We asked the cleaning crew for the vacuum and ended up doing it ourselves. Through it all we remained gracious to the staff and treated them with respect but that was not returned. Instead they were rude and acted as though we were an inconvenience. This may be as a result of the General Manager, whom we contacted regarding our experience. On the back of all of the receipts and more than once during our stay we were reminded to review the hotel and that leaving an '8' was not good enough. We were told if there was anything wrong with our stay to contact the manager Michelle Lamphere, and let her know how to make it right. We did just that emailing her more than once and heard NOTHING. My entire family stayed the same time we did and each had issues during their stay... my brother had a picture fall off the wall while they were in bed and hit him in the head before hitting his wife and breaking. Again no apology. For a family type establishment who charges a lot of money, the service isn't worth $1! We saw two other hotels not far from there with water slides.... I'm sure they would appreciate the business!

    3
    « High season, not a lot of choices available »

    Quick road trip along I90, during high season, you don't have a lot of choicesin Rapid City. Finally found space available and a reasonable (for the season) rate at BW Ramkota. Huge hotel complex set up for conferences and family fun. We did end up with a first floor room in the back which was nice for a one night stay. But the room has a sliding glass door. Not the safest feel. We went out to get some dinner and when we returned a tour bus was parked in front of our unit and right next to the disabled parking (which we use). My husband was worried about how the driver was going to get out in the morning and I was concerned about the noise from a group of people loading, but we left before they did, so it worked out. Breakfast is not included here. The onsite restaurant does not serve breakfast although I think you can preorder something? We didnt want to take the time to go to a sit down restaurant so just picked up something at the gas station next door. The hotel was clean and is probably fine. On our return trip we found another place which we preferred. For families, probably a good place.

    2
    « Terrible Experience »

    We had reservations for 7/25/16 - 7/27/16 staying in a suite with jetted tub, fireplace, and small bar area. We were really excited to be going to a place that sounded nice, and had a waterpark all together that was close to the interstate and dining. We arrived at about 1 PM after a 4 hour drive and walked into the lobby. The entrance and lobby looked really nice, the front desk staff not so. There were 2 ladies at the front desk. I asked if early check in was possible today and without looking or anything was told no very rudely. I kindly asked if they would call me when my room was ready and they took my information and we left to walk around and look at the place. We first walked down the hall towards the rooms/water park and were hit with a wall of cigarette smoke. There is a bar area there and boy was it smoky outside in the hall. We walked into the water park and it was really nice and clean. My 2 year old was really excited. We then left and went to Mt Rushmore for the evening and returned about 5PM. Never did anyone call and let me know my room was ready. When we arrived the ladies at Front Desk changed and were kind however nothing over the top. We were given our room keys told where the room was located and went on our way. We were able to park near an exit which is right near housekeeping and carried our things in. (however this door never locked and anyone could walk in or out without keyed access anytime of the day or night) We unloaded our stuff and nearly had my kid ran over by people cutting thru the parking lot. The hotel runs between 2 streets and to avoid a light you can cut thru the parking and man do people race thru here. We went to our room. It was nice however not at all met our expectations. It is 2 standard rooms with a double door between them. The spa tub was very nice, however the bathroom is a standard bathroom and there is only room for 1 person in it at a time. It is EXTREMELY small for a suite. The faucet in the bathroom had the hot and cold on the wrong sides and I was always burning my hands while brushing my teeth forgetting that the cold was on the left instead of the standard on the right. The TV and couch/recliner were really nice. The bar area not so much. The refrigerator was an apartment style that was shoved into a hole into the cabinets which was way too big for that. The fixture on the wall is about 3 inches off level and when sitting in the living room area looking at it its really embarrassing. The fireplace does not work. Now to the water park. It is really a nice water park for small children. It was really clean and the only part of the hotel that was to my satisfaction, however the water was REALLY cold. My 2 year old was shivering while playing and riding down the slides. He actually played about an hour and asked to go get warmed up so we left and he played in the spa tub. Overall I was extremely dissatisfied with this hotel and would not recommend it to anyone. It has such potential to be a great resort and the prices could be increased and people would pay for it, however given its current management it is not.

  • 3
    « Slow maid service no supervision in Water Park »

    For 170.00 a night I would expect better service. Maid service was painfully slow, usually not getting done till late afternoon. No supervision at water park teen kids running around like nuts. Staff was somewhat rude and non caring.

    5
    « Great hotel, awesome water park! »

    We chose this hotel because it is close to the Rapid City airport and we had a 6 a.m. flight the next morning. The hotel staff were extremely accommodating and helpful. They provided a free shuttle service to the airport at 4:30 in the morning. They also provided shuttle service back from the car rental place where I needed to return my car in town. The amenities were very nice and the room comfortable. The best part of the stay was the water park. My kids, 13 and 6, loved it. So much fun for all ages! We had a great, relaxing stay after a long road trip that was just perfect before setting off on our early morning trip the next day. The restaurant was also great. The kids menu was good and portions really good. Overall, we had a great experience at the Ramkota and would definitely stay there again if we ever find ourselves in Rapid City.

    1
    « Poor service and toilet clogged »

    Lousy service, over-charged for extra bed without telling us, and toilet clogged. No breakfast at all. We were 2 couples and had to share one room which was called a king suite and cost $250. However, it was a small room with an outside door and was the bare minimum. No breakfast and toilet clogged. When we called the desk someone came to our door and tossed in a plunger -- no attempt to fix problem for us.

    1
    « Ramkota more like Shamkota »

    Two rooms three nights 1200 us dollars not worth it. Travelling with two young children arrive at 3:15 pm. Have driven 700 miles approx. We are hot and tired and are thinking boy it will be nice to check in. Staff at desk rudely say no check inns till 4pm no way can we get in 45 min early. This is a huge hotel different entrances and wings. Two rooms two room keys. Drive to our entrance get to the room. The keys don't work. Sigh. Drive back to front desk 12 other people in line with same problem. Back to the rooms and we look at suite. Its really just two rooms with a wall taken out. Uncovered sewer clean out right by bed and a plug in. That's a code violation here. Was told because its a suite there would be full sized fridge. Nope small bar fridge instead. We put our perishables in the fridge milk cheese and veggies. Never noticed right away but fridge was not working. Had to throw food out. Maintenance guy shows up and says fridge is on a timer oops. He leaves 4 hrs later still not working. Now that bathroom in this suite for 215 dollars a night is something right out of the comics. Two doors and a potty jammed between the wall and sink that you have to be a super model to fit into. On top of all this the firearm goes off the next day. No staff to point you in a direction to exit and no all clear signal. Anyway I could go on and on. I give this place a 2 out of 10.

    3
    « Close to freeway »

    Easy access - kind staff - quick access to freeway for getting to downtown and to airport. Would likely stay there again. Would especially visit when travelling with young children to take advantage of the indoor water park.

    3
    « Over priced for this hotel , »

    Upon checking in the front desk lady was crabby and rude . Not away to start off . The room we had was ok . No frig or micro wave . The air didn't work kept shutting off after a few minutes . So the room felt humid . It doesnt come with a breakfast . There are two different pool areas . One area is more for younger kids . Kids will enjoy it . Water was more on the cooler side .They do have two tube slides that go outside . Only went on one and it was pretty dark but fun . One very small round warm pool enough for maybe five people sitting . I think it must be for little kids . They do have a nice but small hot tub . And a larger pool . The floor between the two pool areas was very wet and slippy so you have to really be careful . Staff hard a very hard time keeping it dry . Maybe they should invest in a good rug or something .

    5
    « Excellent stay. »

    All staff were very pleasant and attentive. Everything at the hotel was well maintained, clean, and up to date. Our grandkids loved the water park and pool. The water park had staff on duty at all times that were very attentive. The workout room had great equipment and was very clean. We very much enjoyed our stay at this Ramkota. Additionally, we ate breakfast at the attached Minervas where the food was great and the staff very pleasant. We booked the internet Breakfast Special and received two adult complimentary breakfasts.

    3
    « Listen to the reviews!! »

    I dont write reviews much because i am not a whiney little fairy. Just facts. NO continental breakfast!!! They have a restaurant and give worthless discounts on it. No fridge or microwave in the room. For as much as i paid i could have got a room at watiki!! If you are trying to save money and stay here for the waterpark. $230 bucks for one night Just go to watiki!!!

    1
    « Bad Experience »

    This was our 8th stay at a Best Western on this trip and it was by far our worst experience. Check in went great, four people working behind the desk, all very friendly and helpful. Room was OK but bathroom was very small, plumbing didn't work. Drains were VERY slow and toilet plugged twice. They claim to have free internet available but dial up would have been faster. As stated by others no breakfast and a very expensive restaurant. Check out was bad as there was only one person behind the desk and she was extremely busy, I was unable to report the problems I experienced with this Best Western. At $200.00 a night this was a poor value.

    5
    « Great stay »

    Got a king suite for our family of 6. We have 3 small kids and a teen and chose this hotel for the pool. As expected, the pool was the hit of our Black Hills vacation! Room was very spacious and beds were comfy. Had room to add a rollaway for our teen. Was well worth a few extra bucks to have a room of this size. We will definitely be back!

  • 2
    « This BW did not fit our needs, Rude Staff »

    Have stayed at many BW over the years, some are better that other, this one was the other. Arrived at 2:45 pm to be told not so politely that our room wasn't ready, check-in isn't till 4 pm and to come back in an hour and fifteen and then MAYBE our room will be ready. Came back at 3:50 and was told bluntly that our room still wasn't ready and may be after 4 pm before it is. Just what every traveler wants to hear after being on the road all day. We took a seat in the lobby, at 3:55 another traveler came in to check-in and was told their room wasn't ready and check-in was at 4, they looked at their watch and the desk clerk say may be later. The guest said do I get a discount for you not being on time? as soon as the guest back was turned the desk clerck made a rude face at her. The rooms had no frigs, or microwaves. It does have a nice aquatic area if we had children traveling with us. On our return trip through we will be looking to stay somewhere else in Rapid City.

    5
    « Ramkota Rapid City »

    We were part of a reunion group that stayed at the Ramkota. The rooms were good size, the water park was a great hit with our grandkids. The restaurant and bar were nice and very convenient. Located next to the major highway going into and out of the area. All staff members were friendly and helpful. We would definitely stay there again.

    5
    « Excellent »

    The hotel was very accommodating. We had to leave another hotel as it was disgusting and we refused to stay there, and they got us booked right in without a problem. Very clean, great, friendly staff, room had everything we could have needed. Will definitely stay here again. And the brunch on Sunday was delicious!

    3
    « Good for our Young Family »

    This hotel was a good stay for our family, mainly due to the kid friendly pool area. The water was VERY cold though. It didn't bother our boys at all! The rooms were ok. Large and clean, but nothing special. Friendly staff.

    5
    « Cross country motorcycle ride »

    We made reservations almost 8 months ahead. Our rooms were on second floor and no elevator. Had lots of bags, helments and gear to lug upstairs. Some had trouble finding rooms. Only one washer and dryer in only two areas that was pretty far from room. No continental breakfast available and this was the most expensive of all the rooms we stayed in. Resturant pretty expensive. Not sure we will return to this one again

    4
    « Overal stay was good »

    The kids had a fun time in the pool area. We stayed 2 nights, and were given bands for the pool. The next day when I asked for more bands, I was told, I needed to bring the old bands back to the front desk, I guess to prove I had used them. I was not happy about the way I was treated, but I am not going to let one un friendly person change my overall review of this motel expierienc

    2
    « Way overpriced »

    The room was OK but not easy to get to. It was way overpriced for what you get. No breakfast but they will give you free passes to their waterpark???We were certainly not interested in going to a glorified swimming pool but were interested in eating a reasonable breakfast. Thank goodness for the Burger King across the street to get us down the road. If you want a reasonably priced bed to sleep in during your travels you might look elsewhere.

    4
    « Beautiful suite! »

    Upon check in, we were informed we received a free room upgrade to a suite. The suites were in a sort of weird, disconnected part of the hotel attached to the convention center, but it was like four rooms away from the waterpark so we couldn't have asked for a more convenient location. The room was absolutely lovely. Really spacious and really comfortable and clean. We ended up ordering pizza and eating in the room, so the table and chairs was super nice to have. I would've wished for more soundproofing. The hotel allowed dogs who barked at odd hours in the night and neighbors in the same corridor sounded like they were sharing our room the sound was so loud. The hotel had the largest standard pool I'd ever seen in my life. There was poop floating in a smaller pool in the same room as the huge pool that put us off swimming that night, but when we returned in the morning, it has been properly cleaned up. The waterpark was very nice, just too loud for our toddler. No free breakfast, so we made alternate arrangements.

    2
    « No Amenities, Expensive, Filthy »

    I've stayed at hotels, motels, and many Best Westerns across the country. In terms of value for price, this is far and away the worst. I was greeted with a price roughly double that of the last Best Western I stayed at, along with the knowledge there would be no complimentary breakfast in the morning. Going to the room, which was nearly impossible to find because the hotel is designed so badly, I found a used wad of toilet paper in the toilet and used wet-naps in the trash can. Which made me wonder if they had bothered to clean my room at all since the last guest was here. The entire room smelled stale, the sheets reeked of mildew. Don't expect any amenities - there is no mini fridge in the room, and no microwave either. Probably to force guests to dine at the restaurant inside the hotel. I can understand not having a microwave for this reason, but it's a good thing we didn't have any medication that needed to be refrigerated - not having a mini-fridge is a bad oversight. The toilet won't flush unless you hold down the lever for 30 seconds (which might explain the presence of the wad of paper) and the internet is so slow it took about 10 minutes for this Trip Advisor page to load. On the plus side, there were no cockroaches in the room. Only moths, I assume they were after the stale linens. Normally I love and prefer Best Westerns, but the only problem with individually-owned franchises is sometime you get one that's really really bad. The Best Western Ramkota is one such, so please don't stay here. You'll get a much better value and a better experience staying at a Super 8 or something.

    4
    « too expensive »

    This was a very nice hotel but the cost is astronomical and the amenities do not match the cost. I have stayed in much better hotels with a bell boy to take care of my luggage. I had to take care of my luggage, along with finding the cart to do so. Breakfast was not included either.

  • 3
    « gold card member »

    hotel did not fullfill what was promised by best western gold card status. weekday stay and only given 15% discount. Very disappointed with not recieving the advertised rate by Best Western rewards points. West of Missippi river found most hotels ignored the benifits of gold status.

    4
    « Road Trip »

    We only stayed one night as we traveled through and hit a couple of scenic options. The location was convenient with many restaurants, gas station and Rushmore close by. The staff were very friendly and efficient and our room offered nice décor and some of the comforts of home. Refrig and wifi. Being a family of 4 the sink outside restroom was nice to keep everyone moving through shower routine. Wish the hottub was larger, the pool a tid bit warmer. Pool deck a bit slick too. Overall a great stay for us. If we were that direction we would stay there again. Cool entryway too.

    5
    « Great place for kids »

    We got there not knowing what to expect. Two older adults but with a family group of kids and grand kids. The pools were great and kept them all busy till closing, 10PM. Pools (2) were clean and well kept. Plenty of towels were always available. The lay out of the hotel takes a little getting used to. Large foot print. Many hallways. Parking was great, right by a door to our wing. Over all great place. Ate at Minervas in the hotel several times during our stay. Salad bar and hot soup always great. Highly recommended. Terri P. took care of us once and was a fountain of information on local stuff to do. And did laundry there which is great when going to be on the road for another week!!!

    5
    « Repeat customer »

    This hotel is a very nice place to stay. The staff are friendly and very helpful. The rooms are spacious and clean and decorated very nicely. The western and Indian decor throughout is wonderful. The restaurant in the hotel is very delicious! The staff very friendly and attentive. We arrived just before closing time and you would never know with the service, wasn't hurried it irritated. Great food and great service. We stayed here a year ago when passing through and certainly went back to the same location because of the great stay we had before! Very much recommended!!

    4
    « Good location to visit South Dakota's monuments »

    We stayed in a spacious room but missed the availibility of a fridge;Breakfast for our travel party was served in a special room but offered limited variety ( no cereals, no yoghurt, no croissants...)During dinner however there was ample choice on the menu list.

    1
    « Customer Is Always Wrong »

    Basic issue is dishonest response to problems. Any problem is your problem. Did not have hot water for shower after long day out in the heat. Promised another room, which was then not provided. Promised 25% room discount instead, which was not provided. The buck passing staff simply ignores problems and says whatever it takes to make you go away in the moment, knowing there will be no accountability. It being hot outside, it seems they believe it is unreasonable to expect the air conditioning to cool the room, and management simply must be aware that many rooms have old tired AC units that cannot cope with the heat. Indeed, management must be aware that corridors of the motel differ widely in quality as age or lack of renovation impact things substantially. Lack of hot water, totally inadequate air conditioning, malfunctioning toilets, and just tolerable beds are part of their deal, and if that is not satisfactory, then it is you that is unreasonable. Could go on, but steer clear sums it. Management then responds after the stay with the boilerplate, "sorry you were not pleased, come again to allow us to show we will do better." Would not go there again under any circumstances.

    2
    « Disappointing »

    Let me say the best stuff first. Great water park/pool area. I had fun on it, the kids had fun. Housekeeping staff almost always greeted you with a smile and a hello. The dinners were pretty good. I was there for business meetings. My company encourages us to bring our families to this one annual event. Our main meeting for the first day was to start at 4 PM. We live about 6.5 hours from the city. We showed up about 2 PM, I asked to check in. I was told our rooms were not ready. My family and I went and killed some time in Rapid City. We showed up just shy of 3:30 PM to check in. I was informed our rooms were not ready and would not be until 4. I let the front desk staff know, our meetings start at 4 pm. She simply said "sorry." I put in my reservations close to 5 weeks ago. There are 6 members to our family. They do not have a suite big enough to accommodate us, which was fine. Since we needed two rooms to sleep everyone and not be in violation of law/fire code I asked for two adjoining rooms. I was provided rooms across the hall from each other. When I asked about the adjoining rooms, I was told I should have used the verbiage of connecting rooms. Which they did not have available during our stay. So since we have little kids the thought of having the kids totally on their own in their own room was out of the question. After traveling so far, with kids, for a business trip (the hotel knew the rooms were for theses business meetings) it would have been nice to get into a room to freshen up and change out of traveling clothes. I sent a message to the manager about my problems, and she offered to let me change rooms though she admitted there was no connecting/adjoining rooms available during our stay, which I let her know there is no point in changing rooms then. I asked for a discount on the second room, I was not given one. The CusineArt coffee maker in our room never, brewed a cup of coffee the entire time I was there. The room my wife and daughters stayed in, had a hole in the wall. The hotel has no elevators. Thursday evening when we finally were allowed to go to our rooms, we saw at the top of the stairwell a dirty plate and butter knife. It stayed there until Saturday morning, then some time after 7 AM it was moved to the bottom of the stairs. It was then sometime between 10 AM - 12 PM, that it was removed from the stairwell. Again, there are no elevators, and I saw hotel staff (mostly housekeeping) using that stairwell. Breakfast, the sausages were over-cooked every morning of our stay. They have a hotel book and on the back of your bill both places say a rating of an 8 is average, if our stay is anything less then an 8 let them know. Again, I tell you, I let the manager know about the check in / rooms not connecting hassle and asked for a discount on the second room and was not even given as much as a penny discount. If my company ever books meetings there again, I will look for a different hotel to stay at.

    2
    « Worst experience ever »

    The Ramkota Inn in South Dakota was probably the worst stay I ever had at a Best Western Hotel. So many things not working in the room. There was only one way to egress because the sliding door in the room could not open. You would have to break the glass to get out in case of an emergency. The toilet ran constantly, some of the outlets were so loose the plug on your device would not stay in. The internet was so slow that I could hardly stay on line. There is no complimentary breakfast of any kind, only an over priced second rate restaurant with so so food. I would never recommend this place to anyone I know because I wouldn't want to lose any friends. If I ever come back to South Dakota I will surely steer clear of the RAMKOTA INN.

    2
    « No elevAtor And did not receive what requested »

    Disappointed no elevators and requested a first floor room 3 days prior to our stay , was not in the mood to complain so ruffed it out and checked out the next day . No breakfast offered either for the money spent it was mediocre

    4
    « Clean, Comfortable Hotel but not a good value for the Money »

    This Best Western was clean, comfortable and had a wonderful pool and water slide. However, compared to other properties in the area it did not offer as many amenities for the price paid. Most lacking was any form of Continental Breakfast for Hotel guests and an extra charge for an in-room refrigerator, both mainstays at most Best Western Hotels and at all La Quinta properties. The location was very good, and made travel to restaurants, and area attractions easy. The beds were comfortable and clean, but be sure to bring your own pillows if you don't like soft "feathered" pillows. The lack of a firm pillow for those used to them, can interrupt a good night's sleep! Great hotel, large, and roomy but check around for amenities at other locations before booking- you might find a better value for the same price.

  • 4
    « Close to everything..Mt. Rushmore, Crazy Horse and Walmart / Walgreens too ! »

    Stayed here for a week, had a great room, one of the "remodeled" ones come to find out, and I'm glad: room was spacious, had a microwave and fridge, bathroom clean, beds comfortable and crisp clean linens..Staff very friendly and nice. I thought this hotel was on the outskirts when you look at website pic, but you are smack in the city..and I was fine with that..I couldn't hear any noise from my room, as in cars, etc. Hotel is close to highway 90 which is convenient.. and the tourist areas are driving distance..you could do short trips, day trips, or overnight....from Rushmore to Devil's tower, so many places to choose from.. If you can, drive through Spearfish Canyon, very cool.

    5
    « Perfect for families with young children »

    This hotel ended up greatly exceeding my expectations. The rooms were completely updated, the beds were very comfortable, and the water park was perfect for our 2 and a half year old son to come back to after a long day of site seeing. He absolutely loved the pirate ship. We also loved how convenient it was to get to down town Rapid City, which we ended up going to every night for dinner. All in all we had a great stay and would definitely recommend this hotel to families with younger children.

    2
    « way over priced »

    coffee substandard,,no complmentary breakfast,,no microwave or fridge in room should of at least had one or the other..1st bestwestern that did not have one or the other,,killed bugs in room,,old dirty underware under chair,,coffee pot leaked made only alittle over half a cup--if ihad not been so tired I would of gone to the RAMADA,,BBUUTT the bed WAS VERY GOOD,,,

    3
    « Ok »

    Stayed to attend an international event. The staff were friendly and helpful. The in house restaurant was great. of the 6 nights at the hotel we had a bottle of cleaner left in the bathroom, another day a cleaning rag was left on the bathroom floor, next there was a shortage of face cloths and one morning no hot water. the air conditioner struggled to keep the room cool.

    4
    « Good Stay »

    Good hotel, clean comfortable, affordable nice pool and accomadations. jsfljsklfja;sldjf;alsjkdf;laksjdfjklasfd; ajsdflajsklfdj;alsjfdlaksjdflakjsd;fklajdsf alsjfdlaksjfdl;kajdsklfajs;fdlkja;sldkfj;alskdjf;alojusio;whye;fioahs;fkla

    5
    « Best Western never disappoints »

    We stayed at this hotel because other hotels were booked up and we have stayed at Best Westerns many times before. It was a lovely hotel but a little over priced in my opinion. The suite was very nice and our granddaughter loved the water park. It is not the fault of Best Western that the area seems to be way too touristy and takes advantage of it.

    3
    « Ok place to stay »

    Stayed here for 3 nights as part of a package holiday. This is a very noisy hotel where you can clearly hear the people constantly walking past in the corridor. We also had people stomping around in the room above. The room was nice enough with comfortable beds, a fridge and a microwave but no safe. However the free Wi-Fi didn't always work and the shower leaked water onto the bathroom floor. Breakfast isn't complimentary so we dined elsewhere. I'm sure there are plenty of better places to stay in Rapid City.

    4
    « Stay to attend a conference »

    Facility was great, staff were outstanding. Basically everything about the facility was great except there was no elevator from the ground level to the 2nd level of guest sleeping rooms. This made for extra work getting luggage to the room.

    5
    « Great Conference Location »

    Attended a conference last week and it was great. The rooms were super clean, staff pleasant and a variety of amenities to please. It is a bit spread out with conference rooms spread across the complex. Conference food was good. I would definitely go back.

    5
    « Great place for a conference »

    This was a fantastic place for the conference, enough rooms and meeting facilities. The food was top notch and the staff was very professional. Location next to the interstate makes it easy to find and close to shopping area.s,

  • 2
    « Try Somewhere Else »

    Rates are extremely high considering, no breakfast, pool slides closed more than open, room services didn't clean hallways or staircases as a food tray stayed in staircase the entire 2 days we were there. Our reservation email said if you found the rate lower you would be refunded plus $100 we were charged $169.99 we found it on Best Westerns site for $149.99 when I called the number the lady constantly argued with me that they cant change my rate to $149 after I have checked in, then when I asked for her to transfer me she hung up on me. We stayed in a Best Western in Kansas City and it was AMAZING. Told each other we would only stay at Best Westerns from now on. This Best Western left me never wanting to stay at one again

    5
    « Great hotel! »

    We had a great experience at the best Western in rapid city!! The staff were all super nice, the rooms were clean and spacious enough, and to top it off the water park and pool were amazing!! It was pretty crowded but there was still plenty of space (and they kept towels stocked!). My kids had a blast and didn't want to leave! We enjoyed our stay so much we've already booked our next night at a best western in Kansas city (traveling south)...

    3
    « Water Park for kids »

    I checked in with the young woman whose name tag displayed the title of Director of First Impressions. She never made eye contact and never smiled. I felt like she wanted to be anywhere but where she was. Very complacent and strikingly uninterested in the standard check-in details she must go over with every guest every single day. Overall, not a very good first impression. The room was adequate for our needs, but there is no elevator so make sure you request a first floor room if you have trouble with stairs or have a lot of stuff to bring up with you. The room door was tough to open and even more difficult to close. The bar on the door to exit the building broke when we left making me question if we'd even be able to get back inside. Don't expect any premium channels or even a guide channel. Get ready to channel surf like the good ol' days to find something to watch (there is a channel listing available, but I googled to get a guide for various channels so I could find out what was available to watch). Free coffee and water, but no food. Speaking of food, there is room service available. Our first morning there, an empty-ish tray was at the bottom of the stairs. It was there 2 more days with people adding to it before it was gone the morning we checked out. I absolutely hated the pillows and woke up several times every night having to readjust to get comfortable. A swan made from a pool towel greeted us with a personal note from a housekeeper upon our arrival. The second day the blankets and stuffed animals my kids left in the room were nicely displayed on their bed. However, there was "something" left in the tub and streaks on the mirror so I'm not so sure on how well our room was cleaned and also scared me a little thinking if it were cleaned well enough before we got there. Our last night there, my daughter fell and hurt her arm. I have some hotel experience and told my husband we should go report it to the front desk in case there is a need for further medical treatment and also to get an ice pack. I got to the desk and could hear people having a conversation in the back office. There wasn't a bell or anything to ring for service so I had to wait until the funny story was finished before anyone came out. I told the front desk attendant that my daughter had an accident upstairs and requested an ice pack. She didn't say two words, went in the back, got me an ice pack with a towel, clearing it with her coworker, handed it to me and as I started to walk away, asked for my room number. She did not take any further information from me about what happened, my name or my daughter's name or ask if we needed anything else. Even if it's not hotel/corporate policy to fill out an accident report, a decent human reaction might be to ask if she was ok. Nope. Not even that. I checked my bill the next morning to see if I had been charged for the ice pack (still not sure I won't be) because of the lack of empathy, sympathy, and professionalism here. On to the waterpark. Great place for young kids. The only highlight of our stay in my opinion. There is a separate pool (deeper) and hot tub if ankle deep water isn't your thing. We never went in there because my kids are 5 and under so the kiddie pool was the place to be. It was a busy weekend so I expected a lot of people, but it wasn't horribly overcrowded. I was told upon check in that the pool wristbands we got were for our entire stay and if we take them off, we had to bring it back in order to get a new one. Wow. Ok, so back to that first impression, now I feel threatened that the pool police are going to take my kids out kicking and screaming because they lost a wristband or took it off. Still, they did have a good time and with no lifeguard on duty, the "police presence" isn't quite as worrisome as you might think. Overall, the location of the hotel is great. Close to shopping, food, and easy interstate access if you're passing through. My kids were happy with the pool. I'm not impressed with the customer service or the accommodations so I will explore other options next time we are in the area.

    5
    « Great Hotel close to shops and I-90 »

    Updated hotel with clean, quiet rooms, near shopping, restaurants, and next to I-90. Restaurant on premises. Minutes away from Mt. Rushmore, Badlands, Custer Park, Crazy Horse, Bear Country USA. Would recommend

    4
    « First appearances aren't always right! »

    It was rather disconcerting to be barked NAME!? by the duty clerk at check-in. Not a great welcome and we were off on the wrong foot. However, we were treated well by the same lady when we had an issue with the ground floor room. No issue to move us to an upper floor room from the room to which we were originally allocated. The rooms are very clean and the beds are very comfortable. There aren't safes in the room but this was the only downside. There's reasonable gym and the pool is great. The staff in the restaurant for both breakfast and are very good and both breakfast and dinner are very good. There is a good choice of wine by both the glass and bottle and there's 50% discount on Tuesday, Wednesday and Thursday on all bottles of wine. Recommended.

    5
    « Great family run business »

    Stayed there on our trip west and couldn't be happier. Good people who helped explain the areas sights. A family run facility and almost all the employees are family members. Don't think twice about spending time with the good folks here.

    2
    « Average room, Horrible service »

    If you just a room with no care from the staff this is the place for you! But if you experience any issues, don't count on anything happening about it or staff caring. Security just barges into your room thinking they can enter the adjoining room through yours, smart! The management doesn't listen, care, or even try to come off that they want anything other than your money and you to leave them alone! Do yourself a favor and just pay the extra $20 and go to IHG or Choice hotels!

    3
    « Disappointment »

    Very disappointed to learn the hotel was under construction and no breakfast was offered, even though it was advertised as having a "free continental breakfast." Therefore, It would have been nice to know this before arrival so we could have budgeted for the extra meals. It was right next to the freeway and you could hear the freeway traffic. There wasn't enough parking so we had to park our vehicle in an area not close to our room. We tried to make the best of it since we weren't in our room very much. The lobby had piles of stone that needed to be attached. The outside had piles of stone also that needed to be affixed to the front of the hotel. At least there were a number of restaurants within close proximity to pick from. Had we known these things prior to making our reservations we would have looked for a different hotel. Best Western hotel is usually a very good hotel, but our trip to South Dakota was disheartening. We also stayed at BW in Sturgis and were also disappointed. We finally got breakfast, but there wasn't much to pick from. And there were slamming doors all night long. This one was also close to the freeway which was very noisy. Don't get me wrong, we loved everything we did in South Dakota. Just not too happy with Best Western this trip.

    4
    « A solid choice in Rapid City »

    An excellent choice for Rapid City, and could not be more convenient. Under renovation, but will be beautiful once complete. You also get a discount at Mobil nearby. No continental breakfast provided, but the restaurant is reasonable (and beautiful).

    4
    « Nice place »

    We needed a pet friendly place in rapid city. All the hotels in the area were booked due to conventiins, but this BW managed to squeeze us in. The place is currently undergoing a renovation, but that didn't effect my opinion. The staff were friendly and courteous. The room was clean and well maintained. The restaurant was pretty good. I definitely would stay here again.

  • 3
    « Average Hotel with Neat Water Park »

    We chose this hotel specifically because it has an indoor water park (free for guests) and we travel with 3-year-old twins. That said, the water park was pretty fantastic for the kids... we traveled in mid-May and, even on the weekend, the water park wasn't overly crowded. The twins loved the pirate-themed park, the small slides, etc. There were two large slides for older children, and a large pool/hot tub across the tiled hallway. You leave the water park to go to the pool. They're in different rooms. The water play hours were generous (8am - 10pm). Wrist bands were required to use the water park/pool facilities, but they could be exchanged at the front desk for new ones if you lost one or removed one. The hotel was under construction (the lobby was completely torn apart), so it isn't fair to judge the lackluster appearance at this time. We checked in at 4pm (which is the check-in time), so there was quite a wait to check in. Long lines. Lots of impatient, screaming children. There were only two people checking in guests. The woman who checked us in was busy and she didn't take a lot of time with us to make sure we knew where we were going. She gave us a map, highlighted it, said have a nice night and then was on to the next guest. She wasn't downright rude but she could have been friendlier. I appreciate the fact that she was busy but we were confused when we left the lobby. We followed the map and found our hotel room. Parking is a pain... we parked in front of our room (1509), but had to walk all the way around the building to find our way inside. Would have appreciated the heads up so my husband or I could have found the room and opened the sliding glass door to the parking lot for ease of transporting luggage... we hauled it all the way around. The woman who checked us in could have let us know. The room itself was fine. It was big enough, the beds were comfortable. We were disappointed that there was no microwave or refrigerator. The bathroom was standard. Not a lot of frills, but clean and serviceable. We were also disappointed in the lack of a continental breakfast. I guess we are so used to getting a free continental breakfast (at literally every other hotel we've stayed at in the last 3-4 years) that we expected it. It certainly wasn't advertised! But we were surprised and a little irritated it didn't have one. I ran to Wal-Mart (3 minutes away) and bought some muffins for the morning. The air-conditioning unit was difficult; we never figured it out. Luckily, it was cool outside and we ran the fan until we were comfortable. Room was really hot when we first got into it. Finding the water park from room 1509 was pretty awful. It is a LONG, LONG walk. Especially for little kids. The tile floor in between the water park and the pool was wet and slippery and, despite there being a WET FLOOR sign, it seemed dangerous. The walk there was confusing and long, but the walk back was much worse: the hallways are air-conditioned to the point of FREEZING when wet! The kids were blue-lipped and shivering by the time we navigated the long hallways back to our room. We threw them into the bath to warm them up. That would be my biggest complaint. The hotel was rather noisy (of course it was! it has an indoor water park!) which didn't bother us any. Our kids were just as loud as any of the other kids, but my husband and I would probably not choose to stay here if we weren't traveling with the kiddos. It quieted down about 11pm, an hour or so after the water park/pool closed, but it was pretty loud up until then. All in all, I would stay here again. My kids are begging to go back to the water park and they said it was their favorite hotel ever (and they've stayed in plenty). My husband and I weren't all that impressed, but if the kids are happy, we are happy. I would definitely ask for a room closer to the water park/pool if we were to book again... even if we had to pay a little bit more. It was TRULY a LONG walk down several ICE-COLD hallways.

    3
    « Basically a good hotel, but... »

    The Ramkota seems to be basically a good hotel as long as it is not under renovation. During our stay we were not able to use the Fitness Center. However, we enjoyed the really spacious indoor pool they have. And because there is a direct connection to a water park we can imagine that it is good for families with young kids. we stayed in the building G and unfortunately the internet was very weak and broke down several times. staff told us they can don nothing in this repsect due to technical (?) reasons. Recommendable is the restaurant which is part (?) of the hotel. They have good wines and the food at dinner was also good.

    4
    « Really nice hotel but under renovation »

    We stayed three nights at this rather large hotel recently. Pretty much everything was very good, from our renovated rooms to the pool to the restaurant (with a pretty fine salad bar) to the friendly front desk folks. Our room had a handy Fridge and microwave and the lighting was better than at most hotels. The only things to work on: there was no sign indicating that towels could be hung up and reused, like you see at hotels worldwide. Also, the discount on gas at the adjacent gas station is only 2 cents/gallon, which the front desk clerk didn't know the details about. Third, it would be handy if the lobby PC didn't require a password and had desktop icons for airlines to quickly print boarding passes like I've seen elsewhere. We enjoyed our stay and may very well be back!

    5
    « Very Nice!! »

    We stayed at the Ramkota for our daughter's 12th birthday with four other friends and it was very enjoyable. Nice large rooms and the pool and water park were and excellent additional feature. The location was perfect being within walking distance of the mall and the theater.

    4
    « Definitely worth it for young kids »

    The water park the hotel advertises is great for younger kids! If you are staying at the hotel you get free admission. Our three year old loved it. They had some larger slides, but the majority of it was for younger kiddos! The regular pool is also awesome. Probably one of the largest hotel pools I have seen! The room was nice and they were quick to respond to our request for a fridge and microwave in the room! The property is very spread out and many of the rooms have exterior access as well as interior. There is a restaurant on site, and you can get room service. But the hotel itself does not offer a continental breakfast.

    5
    « Rapid City Business Conference »

    Hotel is an excellent place to stay. It's location was great. Very close to other hotels and places to eat. Mall areas were very close for shopping. Excellent place to hold a conference in the Black Hills. Rapid City has many attractions for families especially the National Monument of Mt Rushmore

    4
    « Breakfast & odor in room »

    I meant to ask why there was no breakfast. Every Best Western we have stayed in (about 35-40 different ones) there has been at least a continental breakfast. But that problem is really not a big problem...we can do without breakfast. Our first room had a bad odor which was rectified by changing rooms.

    5
    « Excellent hotel for the Black Hills,SD area! »

    The Best Western Ramkota in Rapid City, SD is an excellent hotel option! It not only has a fantastic location just off I-90, and within 30 minutes of most of the best sites in the Black Hills, but it also has a FANTASTIC water park for the kids, and a WONDERFUL restaurant (Minerva's) with a full menu and wine list that will satisfy everyone's appetite!

    5
    « Big facility with a lot of amenities »

    We were surprised how big this hotel was. We were told they book up well in advance and have had people stay from various countries. They have a conference center, a small lounge area that is a mini casino, a pool area with tubes and slides, a great restaurant attached to it. The room was comfortable and the staff very friendly. They were in the process of remodeling the lobby and from the looks of it, it will be really lovely when they finish.

    5
    « Handicap-accessible and pet friendly »

    Excellent setup of room, although the handicap accessible room couldn't be further away from the parking lot and still be in the same building. While it was right next to an entrance, from the parking lot to that entrance was down six steps! Also the dog walking area had two dispensers for poop-bags but one was empty and there was no trash can nearby. This is why I give it 98 out of a possible 100.

  • 5
    « A FANTASTIC BEST WESTERN »

    I came out here to work at a conference and it was being held at this hotel so I was booked to stay here which made it so convenient. Everything has been wonderful here! The staff is cheerful, helpful, and friendly. As soon as I came into the lobby to find a cart for my incredible amount of equipment and supplies I need for the program, "Chuck" immediately came out to help me. I was able to check in early into my room with the kind receptionist, "Nicole", The staff who help with set up / break down the conference room were so helpful, I ate a late lunch then again breakfast and the food delicious, reasonable,and service was terrific! My room was spacious and comfortable and again the staff to clean rooms were so nice as I passed them in the hallways - always a friendly smile and hello! I went swimming in the pool in the morning and enjoyed a clean, large, indoor ( & empty) opportunity to do laps! When I called the front desk to inquire about reserving a space on the FREE airport shuttle and again for the password for the FREE internet - Pam greeted me with correct information and when I pestered her about being sure my Best Western points being added to my reservation - she was again very sweet on the phone! I hope I am invited out there again because I would stay at this hotel for sure!

    4
    « Awesome Staff and Water Park »

    We stayed at Best Western Ramkota when visiting Mount Rushmore. Great location for travel. The indoor water park and pool were awesome. Only wished the rooms were a little nicer- a little run down looking inside. Peeling wallpaper and ceiling paint in the bathroom. Wished also there was a continental breakfast provided. The hotel staff were great. We lost a cell phone in the room and didn't realize it until we were 500 miles away! Hotel staff found our phone and mailed it home to our house. Really above and beyond wonderful and helpful. Thanks a lot!!

    4
    « Roadtrip 2016 »

    Great hotel, clean rooms, free water park for guest. Polite staff. Stayed their before we went to see Mt. Rushmore. Only down fall in no free continental breakfast but there is a Dennys across the street. Parking was tricky but would stay again. T

    5
    « Family Time »

    We had a great stay at the Ramkota in Rapid City SD . The general manager Michelle was a pleasure to work with. Michelle made sure that we had a perfect weekend. The newly remodeled room was outstanding, the fitness room, the pool and overall service was outstanding. We were treated with the up most respect by the staff.Thank You

    4
    « Best Value »

    We have stay 2 separate times at this hotel for 7 and 5 nights. Its a great value. The rooms are large and we love the sliding glass doors that go out onto grassy areas for our little dogs. The hotel is nicely decorated, clean and the staff is friendly. The pool, hot tub and water park are fantastic.

    4
    « Customer »

    This business provided several options that were very helpful as a family including the "water park," restaurant/bar, close to eating opportunities, etc. The layout of the hotel was also helpful to get to where each group wanted to go closely. There are also very appealing options for dining opportunities that included all budget options.

    5
    « I Love Best Western »

    I visited Rapid City, South Dakota and stayed at the Ramkota. Great place to stay, close to Wal Mart, McDonald's and Mount Rushmore, Sturgis and easy access to streets and roads in Rapid City. I was treated like family

    5
    « Clean, well taken care of and has a great indoor waterpark! »

    The kids went nuts when they found out our hotel had an indoor waterpark! The pirate theme is cute and there is something for all ages. It was nice and empty when we went, so I can't comment on crowds. It was very clean, well cared for, and safe. Our room was spacious, quiet and clean, with easy access to parking. Great stay, we will be back when we next visit Mount Rushmore!

    4
    « Rapid city »

    Overall great experience. The lounge, restaurant is excellent, good food, great service. Rooms cleaned and prepared in a timely manner. Employees were always doing something - the smokers need to get further away from entry doors do the smoke doesn't enter the hotel.

    3
    « Spent one night during Black Hills Stock Show »

    We stayed here because we were attending a cattle association annual meeting and banquet being held here. The banquet food was good, as was the service by hotel staff during our stay. There is a LOT of walking as it is a very large, spread out facility. The water park looked like fun for those with children. The room did not have a frig, microwave, or lamp with plug ins on the nightstand to recharge phones. These items seem to be standard in the hotel business so was surprised not to see them. The room did seem to need some care - paint was peeling from the ceiling in the corner, and there were 2 upholstered cloth seats at a table in the corner - one of them had the fabric totally worn through in the middle with a large portion of the stuffing showing through. There was a shuttle service to the stock show which was a nice benefit.

  • 5
    « Friendly home away from home »

    Stayed during a snowy night and was so glad to have a warm comfortable room to curl up in. Heated giant indoor pool and hot tub were fantastic despite water park being closed. Had dinner at the Minervas restaurant which is attached, so I didn't have to go out into the cold. Dinner and drinks in the bar area were fantastic, as was the breakfast the next day. Great fitness center, close to shopping, right off the interstate. Nice friendly staff, beautiful lobby. And great rates compared to other hotels. Signed up for the Best Western Rewards program to start getting points.

    3
    « Leisure Weekend »

    We were excited to stay at the Ramkota. We planned a birthday weekend for our 10 year daughter. Were disappointed because the watermark was closed the entire stay due to a fire issue. But the main problem we had was our neighbors noise level kept us up all night. They were rude but it also felt like the walls were paper thin. Traveling with 4 children is hard enough. No one getting any sleep because of loud neighbors is miserable.

    5
    « Nice and convenient »

    This was a very nice, clean and friendly place to stay. Also very convenient for shopping and movies etc, would definitely stay here again. This is a great place for conventions. lots of rooms for meetings.

    4
    « A Roomy Room »

    My family stayed there for an event in November. We have three kids and 2 queen bed rooms are often tight for us. And usually to include a roll away eats up any floor room available. But at the Ramkota there was room to spare with the inclusion of the roll away. Now if they could only do something about my kids talking in their sleep and snoring, I could get some sleep ;)

    3
    « Good old-style Best Western with updates »

    Stayed here on the way from Omaha to Portland December 2015. It was easy to find, clean and with those great beds the updated BW's feature. The building and rooms were the old-style, motel door opens to the outside, but well updated with flat screen TV. It's a very basic room, but comfortable and at a great price. I really like BW's for road trips. They welcome pets and this location didn't charge extra. They have Tesla charging stations here, which I thought was both cool and odd. My room had spotty wireless connectivity, it was a corner room and only my iPad could connect not my phone. No matter, I was asleep in minutes. I used the recommendation of other travelers and requested a room on the same side of the street as the lobby. The hotel is split across a major road with a skyway walk system from one side to the other. Also, no elevators so if you don't want to haul your luggage up the stairs, OUTSIDE, request first floor.

    5
    « Easy to find and near the center of town »

    Great location that is close to all the activities and right off the main freeway funning north or south. Room was heated when we arrived which was very welcomed. Nice arriving package of water and munchies The staff was very nice to allow for a later check out and I want to thank them for that.

    3
    « Comfortable stay »

    We have stayed exclusively at Best Western hotels this trip because of reliability in quality. This is a nice looking hotel inside and out, warm and comfortable. We missed the nighttime cookies however ;)

    5
    « Stay Here! »

    Great place to stay. The ladies at the front desk are so friendly and helpful. The maid supervisor was also very friendly. The hotel is clean and no one made you feel like you were bothering them with our needs or questions.

    3
    « Valentines getaway »

    First I will admit traveling during a holiday is not the smartest time. Check in was at 4pm... And there was a line for sure and only 2 check in clerks. By the time I made it to the desk it was 4:45 pm and I was told my kind of room was not ready and to come back at 5:00, at 5pm I was told to return at 5:30, then 6 pm. It was 6:30 by the time I got into my room not a happy feeling and feeling very slighted as to the comments of "your kind of room" I complained to a manager and was told I had booked thru another agency. I believed because I had prepaid we were good, but we were not. Anyhow long story short he did apologize and did comp me a room for another date.

    5
    « Nice place to stay »

    Rooms are large and very clean. Nice pool and fitness center. No free weights though. The water slide was closed during my stay. No complimentary breakfast only coffee and water. Hotel restaurant was very good. The steak was prepared perfectly. Hotel is within walking distance of a small indoor mall with a food court.

  • 3
    « Kiddie Pool fire damaged »

    Apparently there has been some fire damage at the pool and its closed. They don't make this at all noticable on the website. Better hotels in Rapid for that price, and ones that have a breakfast in the morning!

    5
    « Enjoyed the stays »

    we always go with Best Western. We feel like we get very good service, pleasant surroundings, clean rooms. They even love our dog, Scout. He is a Red Heeler, very well behaved, people friendly, and uniquely beautiful, too.

    3
    « Old and a bit outdated »

    Not the nicest place by any stretch. The rooms were roomy but the whole location was older and on need of a major update. The beds were too firm. No continental breakfast, just a bit boring and bland.

    5
    « Thanksgiving get away »

    This hotel made our family's Thanksgiving get away very enjoyable. They even serve a delicious Thanksgiving buffet. Clean, comfortable rooms. Friendly staff. Wonderful restaurant on sight. Couldn't ask for more.

    4
    « nice for the price »

    We stayed here for a conference and the price was decent. Some minor issues but nothing that would prevent us from staying again. If you have your own pillows, you might want to bring them as the hotels are way to soft and small. Bed was firm but I like that.

    4
    « The place to stay for business and conventions in Rapid CityRapid City »

    Great Hotel conveniently located and service is excellent. Staff is friendly and helpful Minerva's is a great place to eat Local decor accented throughout the hotel lobby Conveniet location and convention center attached to hotel.

    3
    « Good stopping point »

    Very large hotel just off the freeway. Hotel has an indoor pool with slides etc for kids. We did not use this facility but it looked fun for children. Our room was a large one bedroom with a sitting area complete with fridge, sink and microwave. Nice to have the extra space. Bed was comfortable. The only odd thing is the bathroom, doors very narrow (2 doors) and the toilet situated very close to the door very awkward to get in and out. Hotel is adjacent to the Rushmore Mall (which has a Starbucks) and several restaurants are with walking distance.

    5
    « Pretty Awesome »

    We travelled to Rapid City for a Halloween Dance which was being held at the Hotel. Very excellent service, staff and rooms. We would definitely recommend staying at this location. We did not have to entire property, because the suite we stayed in had all the amenities, fridge, large kitchen area and micro-wave. We really appreciate getting away and this is a perfect get away for couples wanting to relax and enjoy the pool, hot tub, sauna, and casino lounge. We hope this hotel hosts more LBGT events, we had a very pleasant experience

    3
    « Clean »

    Decent hotel, no breakfast. A lot available in the area. Rooms were nice and clean. Staff was friendly and helpful. Did not use restuarant on site. Rates were good for the Rapid City area. Will keep this hotel as an option, but not having a cont. breakfast is the only downfall.

    3
    « A place to lay your head. »

    Rooms are clean showers are warm and the beds are not like home but over all it was a safe place to stay and the beer is cold. The location is handy as it is directly off of Interstate 90, several reputable restaurants within this establishments vicinity. Local access to down town and the feel of the hills when you step outside to smell the fresh air.

  • 5
    « Best ever »

    We enjoyed our stay at this hotel. The location wad perfect, the decorative entrance was lovely. Our check in was great, the people very friendly. We used the internet and enjoyed the restaurant that was attached. The food was excellent. We highly recommend this hotel.

    4
    « Nice place, great price »

    Huge hotel with 2 convention centers, pool and mini-water park. Well appointed and great room rates. The staff is very accomodating. Coming back in June! This is a very nice place nestled in Rapid City, but quiet enough inside. You'll get a good night sleep here!

    3
    « Westward Ho! »

    Hotel didn't live up to our expectations or it's own advertisements. This was our destination for vacation and found the room to be lacking the conveniences we enjoyed on our trip to Rapid City. Hotel advertised in print and on their flashing neon sign a water park included with stay, but the water park was out of service and discounts were not offered. Rooms were not as comfortable as others we stayed in. Registration staff were friendly and we found one housekeeping staff member who was friendly. Maintenance and ground crew not friendly at all.

    3
    « expected more »

    For a Best Western, we expected just a bit more from this hotel. We stayed in a suite and the cleanliness was not up to par. I found dog food in the kitchenette area and the floors looked like they hadn't been vacuumed. They had a full-size coffee maker, but only coffee "pods" (for single serve) in the drawer. I also don't think it would be too much to ask to have regular glasses and coffee cups instead of paper cups. Also was a little disappointed there was no HBO or other movie channels. Everything had a price tag. The bathroom area was nice and it was clean.

    2
    « Barely decent »

    There are much less expensive hotels in Rapid City that offer a lot more. The time we stayed the water slides were broken due to a fire. Ok, not the hotels fault. The beds were so uncomfortable I woke up at least a dozen times each night with a stiff neck or back. No continental breakfast, almost every other hotel of this class in town offers a free breakfast. The staff claims that because they have the restaurant in the hotel they don't offer a breakfast. The restaurant was ridiculously overpriced for the food offered, luckily there's a Denny's just up the street.

    3
    « Did not disclose fire during reservation »

    Chose this hotel to be closer for a football game in the area. Found out when I checked in that the water park was closed due to fire in the part of the hotel the previous week. Was not told this information upon making reservation. Would have stayed in a cheaper room elsewhere had I known. The beds were comfortable. My husband found hair in the bathtub, which grossed him out (but that's easy to do!).

    3
    « Average Stay »

    This hotel provided an average stay. The hotel was generally clean with the rooms being very acceptable. The biggest problem I had was the internet was extremely slow by today's standards. When it was mentioned at the front desk, there seemed to be an "I don't care attitude"!!

    4
    « Good size but dated »

    Room was a good size and comfortable enough. Hotel was dated and the wings are a bit remote from the main public areas of the hotel making for long walks, along forbidding corridors. Located reasonably close to the interstate but not bothered by it.

    4
    « nice »

    hotel was nice to stay in. just need to accomindate people with more than 2 small dogs. yorkies. other family member had to keep two in their room so we would be legal as they say to stay in the room. Our little dogs are are family and do not like to be away from mom and dad when in a motel room. would stay there again if accomidate 4 yorkies instead of 2. they need to judge on size of dogs and adjust the amount acordanly.

    4
    « Nice place for conference in Rapid City. »

    Great hotel and restaurant for a great price! Service is very good. The building is slightly confusing for conferences, however, as many of us kept getting disoriented trying to find conference rooms in separate sections of the building.

  • 2
    « Dirty Nasty Night »

    Bugs were crawling all over our room in the curtains, on the walls, all over the carpet etc. The pool and hot-tub area was filthy. Toe nails and hair around the hot-tub. The pool restrooms had urine on the floors and the toilets were cloged full of toilet paper.

    2
    « Best Western Ramkota Rapid City »

    See earlier comments the worst Best Western I have stayed at. I travel weekly doing at least 2 hotels a week. I was disappointed with this being a Best Western. Then for $125 nights I have to pay for breakfast, ridiculous.

    5
    « Great Stay »

    This is a little thing but I love the selection of pillows - soft to very firm. I like soft and usually bring my own pillow because the hotel pillows are too "hard." But because of the selections on my bed I found the perfect pillow! The staff was very friendly and the lunch buffet and Sunday buffet was absolutely fabulous, at a very reasonable price!

    2
    « Very Dissapointed »

    On the day that I was to check out I left and went to breakfast leaving my phone to charge by the door, when I returned my phone was gone and the charger was still plugged in by the door and the door was propped open. After looking for my phone one of the housekeeping must have heard me and came in and grabbed my phone out of a drawer. I was very upset and she said they have someone come in and strip the bedding. My concern is I was checking out that day there was no need to strip bedding as I was not checked out and still had stuff in the room. If staff are not currently in a room no door should EVER be left propped open for anyone to enter to room.

    5
    « Excellent Hotel »

    Kids love the pool area. Room was an executive room and was clean and big. Great, easy location. Restaurant has a great Sunday brunch that my family all enjoyed. Staff is very friendly. Hotel offers a shuttle.

    5
    « The Rakota »

    I believe that your hotel was the finest we have stayed in on our vacation...my only concern is that people of less financial ability cannot stay with you and be a part of those of us who have so enjoyed our stay with you.

    5
    « Perfect Peace in the Middle of the Action »

    We stayed here to attend the annual state Stockgrower's Convention and found it to be perfect as a family holiday spot as well. The staff is quiet and friendly. The pool and waterpark are fun without being too crowded and noisy. And the quiet inner courtyard is a great please to walk the dog and get some fresh air!

 

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·Desde la carretera interestatal 90: el Best Western® Ramkota Hotel estará situado en la salida 59, en el lado norte de la carretera interestatal. ·Desde la autopista 79 sur: continúe en dirección norte por la autopista 79 hasta la calle East North Street y gire a la derecha en LaCrosse. Una vez pasada la carretera I-90 verá el Best Western® Ramkota Hotel a mano izquierda. ·Desde el centro de Rapid City: desde St. Joseph Street, siga por Main Street o Omaha Street y vaya en dirección norte por Fifth Street hasta la salida 59 de la I-90, gire a la izquierda en el paso elevado y verá el viaducto y el Best Western® Ramkota Hotel a mano izquierda.