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Best Western Ramkota Hotel, Rapid City

3.5/5  - basé sur 932 notations.
2111 N LaCrosse Street, 57701-7858, Rapid City, United States - See map

The Best Western Ramkota Hotel in Rapid City, South Dakota is conveniently located off I-90, just minutes from Mount Rushmore, Crazy Horse Memorial, Badlands National Park, Custer State Park, Reptile Gardens, Rushmore Mall, and Bear Country U. S. A. Not only is this one of the largest indoor waterparks in the Black Hills, we are the only Rapid City hotel to include six waterpark passes per guest room. Make a big splash on one of our 165 foot waterslides or sail the high seas on our pirate ship. . . . . watch out for water cannons! Visit downtown and experience local art galleries, fashionable boutiques, and don't miss the City of Presidents statues while strolling through Main Street Square. This Rapid City hotel is also perfect for those visiting family and friends at Ellsworth Air Force Base and the SD National Guard at Camp Rapid. The Best Western Ramkota Hotel is well prepared to handle all your business needs and features 36,000 square feet of meeting and banquet space with all the amenities for a successful conference. Whether it's a corporate retreat, wedding reception, or family reunion, this hotel is perfect for groups of all sizes. For your convenience, wireless HSIA is available in public areas throughout the hotel. Other amenities offered include Minervas Restaurant, Oak Leaf Lounge & Casino offering video lottery, an exercise facility, business center and courtesy airport shuttle. Located just 20 minutes from Sturgis, home of the annual Sturgis® Motorcycle Rally, book your stay early for this amazing event. This pet friendly hotel is perfect for both business and leisure travelers with clean welcoming rooms which include Wi-Fi, cable satellite television, room service, and Sealy® Perfect Sleeper mattresses to help you rest and relax while on the road. Make your next Rapid City vacation unforgettable with a stay at the Best Western Ramkota Hotel.

Best Western

Ramkota Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 924 guest reviews
NOTE ISSUED
Excellent
283
Very Good
268
Average
196
Poor
100
Terrible
77
REFER TO NOTICE
Business Business
148
Couples Couples
198
Family Family
436
Friends getaway Friends getaway
63
Solo travel Solo travel
37
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Pornography and No Elevator"

1
12/09/2018

Best Western Hotels (and their sister chains) support modern-day slavery by offering their guests the ability to purchase movies containing sexually explicit content. I do not recommend this hotel for anyone who values human life. Also, this hotel doesn't have a elevator.

"Home Base while Spening a Week"

5
10/09/2018

Myself and my wife wanted to see SD,ND and some of Wyoming as never been here. Picked this Hotel at Rapid City as had a Restaurant and a Bar attached. To eat and have a Pop after a day of sightseeing. Room was Modern and clean. Restaurant was excellent. Hotel staff very friendly. Great Pick....

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We really appreciate your business and your comments. We are so happy you enjoyed your stay and hope to see you again soon!

"Mt Rushmoore"

4
09/09/2018

Great location to visit the local attractions. The Best Western is close to downtown Rapid City and many shopping centers and restaurants. Easy access to Mt Rushmoore for day visit and night visit. The monument takes on a new perspective at night. Very Impressive.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for your recent stay in Rapid City. We greatly appreciate your business and your feedback, and we hope to serve you again in the future.

"Excellent Place to Stay and Get Work Done"

5
06/09/2018

Found this to be an excellent place to stay and get work done. The king room was great to relax and get work done. It was roomy enough that you did not feel crowded or cramped. The breakfast was great in the restaurant. Not the typical hotel fair. Had great choices and price was the same as local restaurants. The hotel discounted the meal for its guests. Overall found this to be an excellent place to stay and highly recommend it to anyone staying in the area.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for your recent stay in Rapid City. We greatly appreciate your business and your feedback, and hope to see you again soon.

"wonderful heart-warming staff and a funny belman"

5
05/09/2018

I wasn't so much expecting about the hotel before I arrived. The reason I cose the hotel was on the list to be able to get pick-up service for Mt. Rushmore Tour.( Dakota Tours) And there was a shopping mall nearby. And also they have a complementary courtesy service. But, the hotel was much better than I expected, broke my expection. I have travelled big cities such as LV, LA, SF, NY, and Hawaii. Then I stayed at large and tall Hotels. This was the first time to stay at a Two-stories hotel. The man who we picked up at the airport was nice. The receptionist were nice. And htere was a funny bellman you should experience.We walked the hallway to our room and the hallway looked kind of old. But the room was well-cleaned and big enough. The restaurant staff were all nice. I do appreciate all the staff working at this hotel including house keepers!!! Thanks soooooooooo much. And as more info, there is Walmart within waliking distance(15Min) and Walgreen.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your stay in the Black Hills. We greatly appreciate your business and you taking the time to share your recent experience with us. We are so happy you enjoyed your stay and will be sure to pass along your comments to our team. We think they are wonderful people and deserve to know you thought that too. Best wishes to you in your future travels.

"Rapid City Experience"

3
04/09/2018

The Hotel was nice,the room was clean, though lacking in toiletries. The pool and water park were fun for the Kiddo. The parking at this property is a NIGHTMARE, and will prevent us from staying again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us, and for providing feedback about your visit. We appreciate your business and hope to serve you again in the future. Please accept our apologies for the issues you experienced with not being able to park next to your room due to a conference we had at the hotel. That doesn't happen very often, and we are so sorry you were affected.

"Mustang rally"

4
02/09/2018

This is a great hotel. Went to sturgis mustang rally over Labor Day weekend with the family. The large pool was great and a nice hot tub. My kids were a little bit for the water park but still very cool. No breakfast which was a bummer but Walmart was close for filling up the room fridge. Some areas don't have great parking and exterior lights need to be changed. Easy on off interstate. Only complaint is after four days it became obvious that they use cheap laundry detergent because my son and I were itching like crazy and that only happens to us from cheap laundry detergent. Otherwise great stay.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to share your experience. We really appreciate your business. Please accept our apologies for any concerns you had with your stay. Your feedback will be shared with our team.

"Very reasonable"

5
01/09/2018

This is a huge hotel and can be a long trek from your room to the lobby. But it's clean, updated, and very reasonable. There's a large indoor pool and across the hall is a water park. The water park is geared for very young kids although they have 2 water slides for teens and adults. There's a restaurant off the lobby as well as a handful of fast food restaurants and a Starbucks close by.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for sharing your recent experience with us. We greatly appreciate your business and your feedback, and are so happy to hear your family enjoyed our waterpark and hotel. We hope to serve you again in the future.

"Junk"

1
28/08/2018

I wouldn't stay here again if someone paid me. The water park was ok for the kids, but for the cost wasn't worth the fun. The biggest problem came when we woke up. My fiancée had bites all over her chest. First thought was bed bugs. My soon to be in laws took pictures of the beetles in their bathroom. Killed the first few, took pictures of the next clan. When we brought it up at checkout she looked at her chest and said oh those are spider bites, not bed bugs. Like there is a difference when it comes down to it. They did give us 50% off, which was nice for the meal the “spiders” had the night before. Bottom line is they don't care and never will. Pass on this dump.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for taking the time to share your feedback. Please accept our apologies for any issues you had regarding your stay, and especially for the bite your fiancee received. I hope it gives you some peace of mind to know that after she showed it to our front desk agent, the agent notified our management team immediately and we had the room inspected by both our staff and a third-party exterminator. They searched thoroughly for any type of insect or spider and found none in the room. We did check the second room and found two beetles, which may have entered through the sliding door to the room if it was left opened. We appreciate you letting us know so that we could spray both rooms as a preventative measure. Please let us know if we can be of any further assistance.

"Great hotel and customer service!"

5
27/08/2018

We stayed at this hotel after visiting Mount Rushmore. It was a 30-40 minute drive from there. Nicest Best Western we've visited! Staff were amazing and accommodations very reasonable. We traveled with our service dogs and they were able to put us in a room that had a second door leading to a grassy area/run for the dogs. The room was large with 2 queen beds. The beds had plenty of pillows and was very comfortable. We didn't get a chance to use the pool, but they have an awesome set up for kids and families. We were able to get a good night's sleep and head out bright and early on our travels. We would definitely stay here again and would highly recommend this Best Western!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in the Black Hills. We greatly appreciate your business and your feedback, and hope to serve you again in the future.

"R-Calf Convention"

5
27/08/2018

We had a very nice room, friendly people working their. Really cool waterpark, would like to bring grandkids some time. Had an issue with the food on Saturday night didn't tell but friends did, and the MGR came to us and comped our breakfast. They had a wonderful brunch buffet.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for taking the time to share your recent experience with us. We really appreciate your business and your comments, and we hope you come back and visit and bring your grandkids to play in the waterpark!

"Good place to eat with children"

5
25/08/2018

Good place to stay with children . Check in was quick and simple. Staff was very friendly. Room was clean and normal comfort. My kids enjoyed the pool and water park a lot. I did not like however someone knocked on my door at 8 am to tell me check out was at 11 and then opening the door with out calling first to again remind me on check out time. I don't blame the service people for it, they probably have . They have airport shuttle!!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We greatly appreciate your business and hope to see you again soon.

"Great service, convenient food, awesome staff."

5
24/08/2018

Good stay, good food, good service, very caring staff. Comfy beds, plenty of good pillows. Filip the clerk who checked us in, almost made us feel like family. Very friendly, and genuinely glad we were there.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We really appreciate your business and hope to see you again in the future.

"Great Road Trip Stop"

4
22/08/2018

It's a sprawling complex, so keep your luggage in the car until you know the room number. It may be easier to drive to an alternate entrance (learned the hard way). We selected it because of the water park for the kiddos, who loved it. Didn't try the restaurant as breakfast wasn't included in our rate.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We greatly appreciate your business and your feedback, and hope to serve you again in the future.

"Our hotel for the Sturgis Motorcycle Rally"

4
22/08/2018

Let me start off by saying Michelle Lamperes was extremely helpful in making our reservations. The hotel is conveniently located, there is a gas station/store right out front and it was a very central location for base camp. The rooms were nice, clean and easy to spend several days here. It took me a day or two to get acclimated to the layout and getting around very afterwards you get use to it. Our room was close to the pool/hot tub and water park which had a nice patio to sit out on after a long days activities. The staff all were very helpful and to top it off there is an excellent restaurant on site, Minerva's. Out back is a nice mall and several restaurants we took advantage of the Texas Roadhouse which is a short walk. I would stay here again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Ken - thanks so much for choosing our hotel. We really appreciate your business and are so happy you enjoyed your stay. I'm just sorry I didn't get the chance to say hello while you were here. If we can ever be of assistance in the future, please let us know. Best wishes.

"On the Way to Rushmore"

5
21/08/2018

We were pleasantly surprised by the great experience we enjoyed at this hotel. The rooms were large, clean, comfortable and quiet. The staff at checkout/in were amazing and although they did not offer a free breakfast the attached restaurant was very good. Kudos to the entire restaurant staff for their caring service and attention to our order and food.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We greatly appreciate your business and your feedback, and we're so happy you enjoyed your stay. Please come back soon.

"Nice"

4
19/08/2018

The kids really enjoyed the slides at the water park. The rooms were clean and nice. Only negative was that the hot tub only fits about 4 people comfortably and it was full every evening we went so we didn't get to enjoy it. Definitely could have had another one or a bigger one. Otherwise the stay was nice.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We appreciate your business and your feedback, and hope to see you again soon.

"Friendly helpful staff"

4
07/08/2018

After spending a couple of nights in some pretty terrible motels, this hotel was just amazing to arrive at. Friendly helpful staff got us sorted quickly and into our room. The pool was great to relax by and the restaurant service was flawless. I'd stay here again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us. We greatly appreciate your business and your feedback, and we hope to be of service to you again in the future.

"Great pool and great service"

4
03/08/2018

Very happy we chose the Ramkota on our vacation for a one night stay. Service was great and the kids loved the waterpark. Decent size rooms for a family of 4 and i would choose it again if in the area.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
We appreciate your taking the time to write a review for our hotel and are so happy you enjoyed your stay. Please let us know if we can be of any assistance in the future.

"Nice place"

5
03/08/2018

Spent 5 nights here seeing all the sites around Rapid City. The pool areas are fantastic for kids, my grand kids spent many hours going down slides. Being a very popular tourist area rooms are a bit pricey but they are all that way here for something decent. Would recommend to anyone for the Rapid City area.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for your stay in Rapid City. We appreciate your feedback and hope to serve you again in the future.

"Rapid City trip"

5
31/07/2018

We had to come to Rapid City on short notice because my brother in law was gravely ill. The hotel was great, clean, nice onsite restaurant with room service, helpful staff . We extended our stay an extra night with no problem. They have an indoor water park for kids that is awesome if you have kids along. Nice indoor pool and hot tub too.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel and for taking the time to share your recent experience. We appreciate your comments and hope to be of service again in the future. Thinking of you and your family.

"My experience with Rapid City Ramkoda"

5
30/07/2018

It was a very pleasant stay, rooms were comfortable and clean. The meeting rooms were excellent. The catering department did an excellent job in providing service which was great, the food was very good, coffee always checked. We never ran out of food.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for your feedback, and for your business. We are so happy you enjoyed your stay, and we hope to see you again soon.

"Family vacation"

1
26/07/2018

Had three rooms for family of five. Room was not cleaned for two days. Night management was a joke. took over an hour to get two towels. Air did not work properly in suite . Had room air on coolest temp never got cold. Staff is weak at best. Only good part of stay was restaurant.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for your stay in the Black Hills. Please accept our apologies for the concerns you described. Your feedback has been shared with our team to address any issues that may have existed. We hope to earn your business in the future.

"Expensive"

3
25/07/2018

Very clean but over priced. It is an old motel that has been repainted and updated but still has popcorn ceilings. No breakfast. Staff was kind. We won't stay again. We will try some of the non branded motels that looked very nice if we are through here again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We appreciate your business and your feedback. I will share your comments with our ownership group. While our hotel is an older landmark property in our community, we feel that we we may not have in the form of a new building we more than make up for with our history, our customer service and our attention to detail. We pride ourselves on providing a clean hotel, a fantastic complimentary waterpark for families and a great location. We hope to have the chance to serve you again in the future.

"Ok. Decent rate. "

3
22/07/2018

Best part about our stay was the pool and water slides. Thought breakfast was included but it wasn't. Sign on front desk stating this, so apparently I was not the only one confused. Room was not incredibly clean and water leaked in bathroom. Beds were comfortable. No elevators and it kind of sprawled so had to haul luggage upstairs and down a couple of hallways.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your visit to Rapid City. We greatly appreciate your business and your feedback, and hope to have the chance to serve you again in the future.

"Water slides!"

4
20/07/2018

A nice place to stay with family as they have a small water park with water slides. There is also a traditional pool right across the hall from the pool. It is a series of buildings that are spread out but connected. It is easy to park right by your building. The only drawback is that it can be a long walk to the pool and main lobby. If you plan on swimming, I would aske for a room near the pool. It is a dog friendly property, and there were a lot of dogs! Easy access right off of the interstate. The beds were comfortable. Other than a few maintenance issues throughout the property, everything was pretty clean.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for your stay in the Black Hills. We greatly appreciate your business and your feedback. We hope to serve you again in the future.

"Lovely Hotel"

5
11/07/2018

We stayed 1 night on the last night of our 2 week vacation thru 13 states. We stayed at 8 hotels total, 6 of them BW's. Although all the BW's we stayed in were fine, this was by far the cleanest, friendliest, and most comfortable hotel. Everything was exceptionally clean, the room was spacious and updated, the counter space outside the bathroom made it easier for multiple people to get ready, and the sliding glass door out the back was nice. The best part by far was the hand written note from Chen thanking us for our stay and wishing us a good day. Never, in all the hotels we have stayed in ever, have we ever seen this. It immediately brought a smile, and made us feel so much more at home. The pool/waterpark area looked like a lot of fun, however there were entirely too many people, and we were exhausted, so we didn't try it out. In the morning our check out receipt was slipped under the door, which made checking out quickly and getting on the road so convenient. This was a lovely hotel, and although we have no plans requiring us to go back to SD, we would consider it just to stay in this hotel again!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Wow, what wonderful feedback for our team! We greatly appreciate your business and you taking the time to share your experience with us. We hope you change your plans and come back to visit us soon.

"Mount Rushmore trip"

5
10/07/2018

This was a great place to stay, we stayed three nights it was located in a great place that was close to good places to eat and shop. Easy in and out, very clean, staff friendly, we had no problems. The pool was indoor and was crystal clear, Breakfast was good with lots of choices.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for you recent stay in Rapid City. We greatly appreciate your business and your feedback, and hope to see you again soon.

"Great location & Dog friendly"

5
08/07/2018

Clean rooms. Dog friendly. It was nice having access to the outside since we were on the first floor..instead of having to use the elevators. Room service was fantastic as was the food from the Resturant in the hotel!!!! Perfect location for Rushmore, Badlands, Custer state Park, etc..

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in the Black Hills. We really appreciate your business and are so happy you and your furry companion enjoyed your stay! We hope to see you again soon.

"Enjoyable stay"

5
06/07/2018

I stayed here for 2 nights. I chose the hotel as they offered free shuttles to and from the airport and downtown, and the tour I booked for Mount Rushmore also picked up from this hotel. The hotel staff were friendly and happy to answer any questions I had about the local area. My room was clean, large and looked like it had recently undergone renovations. Yes, you can sometimes hear people talking and children running up and down the hallways - but that's the fault of other guest and not the hotel or staff and I didn't find it to be too much of a bother. Free coffee is available in the reception area in the morning.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in the Black Hills. We really appreciate your business, and your feedback. We hope to have the opportunity to serve you again in the future.

"Dirty and mice running around"

1
04/07/2018

We stayed here over July 4th with some family including an 11 month old baby. The first thing we happened to see was a mouse running under the door to the inside hallway. The doors to the exterior as well as this hallway are set so badly that you see daylight underneath and the wind blows in around them. I definitely would not stay here in the winter as you would freeze! When the little one got down on the carpet to crawl around in both rooms, his feet knees and hands were absolutely black. Obviously, the carpet was really filthy so he had to stay up on the bed and we made sure that we wore shoes the rest of our stay. Housekeeping also did not restock basic necessities such as drinking glasses every day either or replace liner for the ice bin! The beds were extremely hard and uncomfortable as well. All in all a very disappointing stay as on the surface the hotel looks newly remodeled and very attractive. I never leave reviews but felt strongly about leaving one today!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your feedback. Please accept our apologies for the issues you described. We would appreciate the opportunity to speak with you directly. Feel free to contact our hotel if you wish to discuss this.

"Room door left open twice"

1
01/07/2018

Stayed here 4 nights with our 3 kids. 2 of those days we came back to our room late after sightseeing and found our patio door open once and regular door open (lock was stuck in jam to prop open) once, assuming from cleaning staff. When we went to front desk, now irate, the best they would do is comp us $49 on a very expensive room that is not worth the cost to begin with. Plus, we notified them that our toilet was leaking on the first day and they never came to fix like they said. Had to leave a towel by toilet the whole time to sop up excess water. Very disappointed in their service.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for taking the time to share your feedback. On behalf of our entire team, please accept our apologies for the issues you described. We would appreciate the opportunity to speak with you directly. Please contact our General Manager if you would like to discuss your concerns.

"Don't Stay Here If Clean Is Important"

1
01/07/2018

This motel advertises in the lobby there is no continental breakfast to keep rates low. They should also advertise the rates are low because they scrimp in cleanliness and maintenance. The floor of the room was covered in human and animal hair which did not beleong to us. The tub did not drain so you are standing in ankle deep soapy scum water when you finish your shower. There were no room key activated exterior security doors working during our stay. The hallways became very noisy from 6:00 am on and stayed that way until about midnight.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for taking the time to share your feedback. Please accept our apologies for any issues that occurred during your stay. We would appreciate the opportunity to speak with you directly about your comments. Feel free to contact our General Manager if we may be of assistance.

"Huge complex with nice rooms"

4
26/06/2018

Free passes to their huge water park for the family. Large, clean and comfortable room and great restaurant on site. Fitness room is better than most and has everything you need. My hubby says it is better than normal and even has two TVs.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We appreciate your business and hope to serve you again in the future.

"Bad customer service"

1
26/06/2018

They didn't have the rooms we resavations. Asked for a ground floor but was given a second floor. No elevators. Staff was very rude. I will not be returning. The place was old and smelled like mold. Had a hard time getting the money back on the credit card

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for your comments. We would like to apologize for any issues regarding your visit. We would appreciate the opportunity to speak with you directly and assist you with any concerns you may have had with your stay. Please feel free to contact our hotel manager if we can be of any assistance.

"Good Pet Friendly Property "

4
18/06/2018

Nice, clean spacious room, but my only gripe is the bathroom is pretty small. Beds were comfortable and having a fridge and microwave is always a plus. I like the Best Western brand because they are pet friendly and we can bring our dog and not have to worry about extra fees. This property also has a water park which my kids enjoyed and a pool which is seperate. I'd recommend this property to anyone and it's conveniently located right off of the interstate.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We greatly appreciate your business and your feedback, and hope to see you again soon.

"Fulfilled our need in a quick pinch"

4
17/06/2018

We had to leave Mainstay in Rapid City as their pool had been out for 5 weeks!! With a family, a pool is a necessity. When we got here, the only problem we had was one dirty sheet. The manager felt horrible and immediately corrected the problem. We were there five nights and had no problems!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback, and hope to have the chance to serve you again in the future.

"Meh"

2
17/06/2018

When I pay 158 dollars for a hotel room I expect the rooms to be clean. The bathroom was obviously not cleaned, other people's hair in the tub. Stained towels. Refrigerator was dirty with last guests drink covers inside. Room keys took several times to open the doors. Kids enjoyed the water park though. I'll never stay at another Ramkota hotel again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for your stay in the Black Hills. We appreciate your business and your feedback. Please accept our apologies for any issues that may have occurred with your room. I am available to assist you at any time regarding your concerns.

"Very pretty"

5
07/06/2018

Love the rooms: clean, nice style, a lot of space. The bathroom is small compared to the room. There s a lot of parking space. And a big choice of shops and restaurants in the neighborhood. The hallways need to be cleaned and when someone walks by your room you hear everything. Overall a nice stay, close to attractions like badlands, custer, mt rushmore, crazy horse,....

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for your recent stay in the Black Hills. We appreciate your business and comments and hope to see you again soon! Until then we wish you safe and happy travels.

"Pros and cons"

3
04/06/2018

Overall we had a great stay at the Best Western Ramkota Inn but we had a few issues that do drop my review of the hotel to a 3 star. First, the people at checkin were very helpful. Checkin was quick and they gave us a map and told us best place to park as the hotel is HUGE and could easily be confusing. The room was clean and the air onditioning worked wonderfully. Most rooms have a patio/balcony. Ours was on the first floor so we were able to back our car up in the lot to right outside our room and drop everything into our room through the door which was super helpful. The kids loved the pool area and the separate waterpark. The location is right off the highway which made it easy to get on the road to the attractions. Here are the few issues I had: -Fire alarm went off relatively early while everyone was still sleeping. All rooms filed outside. Then the alarm stopped. We never got an "all clear" or anything that it was safe to go back into the room so you had half asleep sleepy people outside for quite awhile. -Cleanliness of pool area - it was just messy. Towels everywhere. I stopped by in the morning right when the pool opened and ther were still a few towels/personal belonging all over the pool deck as if it was not cleaned at night -Pool deck near pool is very slippery when wet -There are no regulations around the pool. I was sitting at the pool will my kids and a group of young teenagers was at the pool - probably 20 kids. .They were out of control and their "responsible party" was ignoring the behabiors. They were putting the chairs in the pool/hot tub. They were sticking towels in the pool then hitting the deck really loudly or hitting people with the towels. I understand this is not the hotels fault BUT when the guy comes in to replace towels and looked around at the behavior and then does nothing about it it stinks for all other people enjoying the pool. He could of said something to them OR had a manger speak to them but nothing came of it and the behabior continued until pool closing. -The walls to the hallway are thin and heard a lot of noise in the hall but did not hear anything from next door or above. FYI - Pool hours were 0800-2200 No free breakfast but ate at Minervas and the food was great, prices reasonable, service was awesome

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We greatly appreciate your business and your valuable comments, which will be shared with our team in an effort to continually improve our guest experience. Please accept our apologies for the concerns you described. We hope to have the chance to earn your business in the future.

"Fine and Clean"

3
01/06/2018

The room was very clean, the bed was comfortable. There was fridge and microwave, but like all hotels these days, a milk powder substitute was supplied, absolutely horrible. Our usual pet hate, the dreaded plastic shower curtain. WiFi was provided. The aircon was old and noisey. Parking was very easy, and the service was friendly.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your recent visit to the Black Hills. We appreciate your business and your feedback and hope to serve you in the future.

"Great place to stay."

5
01/06/2018

Check in was fast. The location was convenient and close to shopping and restaurants. Rooms were recently updated with a great new layout that left room for coolers and shoes just inside the door. Pool / waterpark was clean with plenty of dry, clean towels.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. We appreciate your business and hope to see you again soon.

"Not Good"

2
29/05/2018

I called ahead to request a room away from all elevators, outside doors and the pool. I specifically said that I'd be getting in late and leaving early and needed the quietest room possible. I'd booked 4 months in advance and called first thing in the morning. The woman who took the call was curt and disinterested. When I hung up the phone, I felt extremely nervous but as I had a 12 hour drive ahead of me, I let it go. There was nothing more I could do. I arrived to find an untrained staff member that did not greet me or know how to process a travel card transaction. The entire time she did not apologize or banter. The staff member that came over to assist was the same. It was as if I wasn't standing right there. After they figured it out, I asked if I could use their bell hop roller to transport 2 heavy ice chests to my room. The gal never once mentioned that there are rollers at almost every entrance and that, as my room was at the opposite end of the property, it'd be much easier to drive to the room and grab the roller nearest my room. That was irritating, but again she either was untrained or completely disinterested. I arrived to a room that REEKED of mildew. Having just driven 12 hours and dealt with the inept front desk people, I knew it was either another hour of hassle to switch, or just hunker down and try to get some sleep. I opted for the latter. After all this, I was placed in a room nearest an outside exit door and hallway exit door. See pictures. I would definitely not recommend this location or stay here again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing our hotel for your stay in Rapid City. We greatly appreciate your business and your feedback. Please accept our apologies for the issues you described which are not normal for our hotel, and should not have been the case even when working with a new team member. You feedback is crucial for us to continue to grow and improve and will be shared with our team in a constructive way. We hope to have the chance to earn your business in the future.

"Great Pet Friendly hotel (including cats)"

4
25/05/2018

We were traveling through South Dakota on a cross country move and needed a clean, convenient hotel that would accept 3 cats. The Best Western Ramkota was one of the first places that said they would allow cats, and didn't make the stay costly because of them. The staff (front desk and room service) were really friendly. The rooms were very clean and comfortable. We appreciated that there was a room service option, especially because we didn't want to leave our pet alone. Although we didn't check out the pool/water park area, we would definitely come back to take advantage of that amenity. My only complaint is that we were placed in a room that was facing the highway, and the glass sliding doors that lead outside were not enough to dampen the noise. However, it was only a problem because it made our cats skittish and it was only a problem during day hours. That being said the access to our hotel room via the glass doors was super convenient for transporting pets and their supplies quickly and easily. Would highly recommend this hotel if you are traveling with animals.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in Rapid City. We greatly appreciate your business and your taking the time to share your experience. I'm sorry to hear your kitties were unsettled by any noise and hope that they otherwise enjoyed their stay too. We hope to have the chance to serve you again in the future. Until then, wishing you safe travels.

"Great family-friendly place to stay, very affordable!"

5
14/05/2018

Nice hotel, very helpful staff. Desk clerk was very knowledgeable of the area, gave us a map and highlighted all of the sights we wanted to see and the best road to get there. Also recommended a few other sights we should see. Fast check-in, and has a pool and water slide! Very convenient to the Interstate as well as the highway to Mt. Rushmore. The rate was very affordable, too! Highly recommend!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your recent stay in the Black Hills. We greatly appreciate your business and your feedback, and are so happy you enjoyed your stay. We wish you safe travels ahead.

"Lovely hotel "

5
11/05/2018

The room was beautiful. Seemed new. Very clean spacious rooms. Nicely appointed with coffee maker, microwave, mini refrigerator and iron with board. Plenty of room for parking. Lobby is beautiful with tile inlay of a bison. Fire place and sitting area is cozy. Staff at check in were wonderful. We did not try the on site restaurant, Minervas, but judging from the parking lot, it is popular! I wish all hotels were like this. Thank you folks at Best Western!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing the Best Western Ramkota Hotel of Rapid City for your stay in the Black Hills. We appreciate your business and your feedback, and hope to see you again soon.

"Black Hills, SD Vacation"

5
09/05/2018

Great location to vacation a few days. Very simple, close drive to attractions we visited during our 3-day stay-Mt. Rushmore, Crazy Horse Memorial, Custer State Park and the scenic byways between & around these points. Plenty of dining, gas station & shopping attractions in Rapid City.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for choosing the Best Western Ramkota of Rapid City for your recent stay in the Black Hills. We greatly appreciate your business and your feedback, and hope to have the chance to serve you again in the future.

"Convention"

5
30/04/2018

I stayed for a convention and my only complaint is that the layout of the hotel is very spread out so I did a lot of walking to get from my room to the convention rooms. The customer service was great and check in and out was very speedy.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We greatly appreciate your business and your feedback and hope to serve you again in the future.

"Nice place"

4
27/04/2018

Good place to stay. Very easy access to room and parking was large and spacious.Employees very courteous and easy to talk to. Lobby was very large and beautiful with tiled picture. Restaurant next to lobby.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us. We appreciate your business and your feedback and hope to see you again soon

"Wonderful extended stay"

5
21/04/2018

Stayed for about 2 weeks while traveling. Very clean, friendly staff, great restaurant. The only thing I wish they had (as well as all hotels) is a diaper genie or equivalent. Traveling with 2 in diapers gets stinky!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing Best Western Ramkota of Rapid City as your "home away from home". We greatly appreciate your business and your feedback and hope to see you again soon. PS - We laughed out loud when we read this, and will see what we can do if you give us advance notice of your next visit! Wishing you safe and happy (and non-stinky) travels.

"Great stay in Rapid City"

5
15/04/2018

We stayed here in a suite for 3 nights. It was priced about right, the staff was very friendly and helpful. This is a large facility so our first night was a challenge trying to find the room. After that, it was great. There is a restaurant near the lobby, so no complimentary breakfasts. But the restaurant is a great place to eat and reasonably priced. They have a waterpark, but did not use it.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We greatly appreciate your business and your feedback and hope to serve you again in the future.

"The Price is Right, and the Staff is hard working caring people"

5
09/04/2018

I loved the hotel. They accommodated my every need as a disabled person. They had a wheelchair accessible shower, peep hole and room that I could move around in with my wheelchair. I so appreciated it!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We really appreciate your business, and your feedback, and hope to serve you again in the future. Until then, we wish you safe travels.

"Stayed here on our trip to Mt. Rushmore"

3
03/04/2018

We stayed here August 2015-the hotel and water-park was nice. My complaint is that upon check in we were asked if you minded staying on the 2nd floor-no of course not...they didn't tell us that the 2nd floor was only accessible from stairs. So our family of 5 with lots of luggage, an air-mattress and all the junk little kids need when on a road-trip had to be taken up and down flights of stairs. The hotel is also very close to the freeway and when we tried to enjoy our balcony it was overlooking the Semi Truck lot and the freeway. The room was fine and the kids enjoyed the water park very much.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for sharing your experience from your August 2015 stay. Since your visit 3 years ago, our hotel has undergone an entire property renovation. All rooms have been completely remodeled from floor to ceiling, our hotel is under new management, and so much more. We would invite you back at any time and would welcome your feedback. Warm regards.

"Family get away"

3
31/03/2018

Room was nice upon arrival. Towels were extra big, which was nice and children loved the water park. Temperature of water park wasn't warm, did not seem like the room was heated. Pool could have also used a good vacuuming, dirt was visible. Housekeeping didn't take all dirty towels that were all left behind. Lastly while laying in bed you could hear every little noise in the hallway as if it was coming from your room.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We greatly appreciate your business and your feedback. I will share your comments with our team to be sure any issues have been addressed. We hope to have the chance to earn your business again in the future.

"Nice place!"

4
11/03/2018

Besides the building being a little confusing...the rooms were clean and updated and good for a night stay. There is a water park, which we could not use because we got there too late. I would stay here again for the value!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We appreciate your business and hope to have the chance to serve you in the future.

"Pleasant surprise! "

5
05/03/2018

I stayed at the hotel and had dinner in the restaurant on 2/22/18. First, the bartender made a sinfully good dirty martini! A friend and I both ordered the fish dinner, which was lovely. The service was timely, and the food delicious. A treat!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your recent visit to Rapid City. We appreciate your business and your feedback, and are so happy to hear you enjoyed you experience...the martini sounds amazing! We hope to see you again soon.

"Not pleased at all"

1
18/02/2018

Pictures made me think this would be great for my family but I wasn't happy. Had to speak with manager..My room was dirty. Dried mud on the floor, garbage under my sink, and a dirty tub with hair and soap scum in it. There were no towels in the pool area and when we finally got some they were still damp... The water was very cold in the children's area... My son spent most of the time in the small hot tub across the way that was packed full with about 10 people. There is NO casino as it says there is online. The food at the restaurant was less than decent. Not very warm or tasty. Definitely NOT worth the money they ask for it. Will NOT be wasting my money here again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We greatly appreciate your business and your feedback. Please accept my apologies for the issues you described, which sound unusual. I will share your comments with our team and address this immediately. Minervas Restaurant is a separate business with its own review sites, but I will be sure to pass along your comments to them as well.

"Not family friendly. "

2
10/02/2018

The main reason we picked the hotel is because the pool area for the kids to play and this is the best part and the only kid friendly part of the hotel. The restaurant was pricey and not kid friendly it took almost 2 hrs to eat which was not pleasant with kids. Other than right by the front desk or loud pool there is not a place for people to sit and visit. There were multiple drunk people in the halls that kept us awake as they were staggering to their rooms. Also it is hard to find a parking spot it seems as though there isn't enough parking for as big of a hotel as it is. The front desk staff that worked the Evening of the 10th were rude and very unhelpful but the bellhop was nice and friendly. Won't stay here again which is unfortunate as they do have a nice pool area for the kids but not worth the rest of the issues.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback. Please accept our apologies for the issues you described. We had a state dart tournament in town this past weekend, and unfortunately had a few guests who may have impacted your stay. I'm terribly sorry you were impacted. We hope to have the chance to earn your business in the future.

"Great Staff, disappointing facility "

2
28/01/2018

Stayed here in business for 3 nights. The folks at the front desk were wonderful, and I looked forward to a great stay. I was then given a room far away from lobby services, and past an active construction project in the hallway. The hallway was dusty dirty, and workers hauled drywall and worked well into the evening. It felt like I had been shoved back here to be forgotten. Not a quality experience. I am not wanting to sound harsh, but I was treated nicely at check in, and given an ok room in the portion of the hotel that should have been closed for construction.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your recent visit to Rapid City. We value your business and your feedback and share your comments with our team. First, please accept our apologies for the inconvenience you experienced due to our remodel project. Thankfully, we have now completed our renovations of all our guest rooms and public spaces, but I know that it affected your stay and I'm so sorry that it did. The wing we just completed was near the front of the hotel, so we chose a room for you that was away from the project in hopes that you wouldn't be affected. In no way would we ever want you to feel "forgotten". We hope to have the chance to earn your business in the future.

"Well Run Hotel"

5
19/01/2018

Was in town for a conference and was very impressed with all aspects of this hotel. I travel quite a bit for work and this was one of the better hotels overall that I have stayed at. The rooms were clean, the staff and service were top notch and the price was incredibly low. The restaurant there was fantastic and reasonably priced as well. This is one of the few times I can say that every single member of the staff I encountered was helpful and pleasant. I would recommend this hotel to anyone visiting Rapid City.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We greatly appreciate your business and your feedback, and look forward to serving you again in the future. Until then, we wish you safe travels.

"Great family time weekend"

5
07/01/2018

We had a family gathering, and had a great time. The rooms were great the pool and fitness center also great. The staff was execellent. Loved our room and the convenience of everything. We can't wait to come back again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We really appreciate your business and are so happy to hear you enjoyed your stay. We look forward to seeing you again soon and wish you and your family a very happy new year.

"Efficient location for travel"

4
06/01/2018

Hotel is located adjacent to I-90, and near a complete selection of dining options, including fast food, and middle to middle-high restaurants. Gas station directly adjacent. Rooms are recently renovated and are easily accessible with the 'H' layout of the buildings. Offers pool for kids....

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We greatly appreciate your business and hope to have the chance to serve you again in the future.

"Props!"

5
06/01/2018

Check-in only took 2 minutes, and then we went down to the pool where we were able to enjoy the giant water slides. There was construction going on in the hotel but that didnt disrupt our stay. We were then able to get dinner and shoot a game of pool. The temps were below 0 and it was nice to have all the comfort and entertainment without having to go outside.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your comments on your experience. We are so happy you were able to stay indoors away from the cold and have a relaxing stay. Best wishes to you in the new year.

"Great place to stay"

5
05/01/2018

I loved it here huge rooms very clean only problem was the jets in the tub got stuck on maintenance came up and shut the power off until they could fix in the morning room service very fast and good loved the water area for kids

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback. I'm so sorry about the issue you experienced with the tub in your room and greatly appreciate your understanding. We hope to have the chance to serve you in the future.

"good place"

5
31/12/2017

very nice property. Front desk gal that checked us in was awesome. You might consider keeping a corkscrew at the front desk for guests who forgot theirs!! Because the lounge closes early on Holidays we were unable to use one from them.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during the holidays. We greatly appreciate your business and your feedback. We wanted you to know we have a corkscrew available at the front desk for your next stay. We hope to see you again soon.

"Review of the motel"

5
27/12/2017

My wife stayed there on 12-26-17 and found the accommodations to be excellence. Room was up dated, decor very nice and the room and bathroom was very clean. Motel was very quiet. Desk Clerk was very friendly and helpful.Appearance of the lobby nice and clean. Motel does have a restaurant, with room service. Wife did not eat in the restaurant. First Best Western that either my wife or both stay at, that did not offer a free breakfast, however, room rate very reasonable. Would recommend this motel. Will stay there again when we are in the area.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We greatly appreciate your business and look forward to having you stay with us again soon. Until then, we wish you a very Happy New Year!

"Will not return."

1
17/12/2017

Overpriced hotel that does not include breakfast. No elevator. Hotel is very large and difficult to navigate. When seeking directions from staff I was sent to the wrong areas and had to carry my luggage up and down the stairs while trying to locate my room. Hotel has a waterpark and therefore lots of noisy children in the hallways and nearby rooms. Exits were blocked either by poor architectural design or construction equipment. Would not recommend staying here for a relaxing night.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. Please accept our apologies for any inconvenience or issues you experienced during your stay. I will share your comments with our staff to address any concerns. Our renovation project will wrap up in the next few weeks. We hope to have the opportunity to earn your business in the future.

"mixed review"

3
15/12/2017

We have stayed at this hotel before and had an excellent experience. This time there was a function in the hotel and the noise was loud enough to prevent a good nights sleep. There were no parking spots to be had because of the function. We will probably stay again on our next trip through town and hope for a better experience. If not, it will be our last time at this property.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. Please accept our apologies for the issues you described. We have had a portion of our parking lot out of service due to our renovation project. Thankfully, we will be wrapping that up in a few weeks and shouldn't have that problem in the future. We hope to have the chance to serve you again in the future.

"Hotel"

3
10/12/2017

They are remodeling their rooms and we stayed in a finished room and it was not cleaned properly and had a terrible shower and tub in it.. it was quite to sleep ?? bit service was poor. Poor to average rating.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your recent visit to Rapid City. We appreciate your business. Please accept my apologies for any issues you experienced during your stay. I will follow up with our team immediately. Wishing you a happy holiday season.

"Comfy."

5
10/12/2017

Very comfortable hotel with a good on-site restaurant. Room is very nice but TV reception was a bit fuzzy. Property is very convenient to local mall get to interstate 90. Room was very updated in modern. I recommend this spot

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your recent visit to the Black Hills. We are so happy you enjoyed your stay and hope to see you again soon. Happy holidays!

"Great spot. "

5
09/12/2017

Great location near the mall and I90. Very good room that was very comfortable and warm. Great restaurant. Service was good. Front desk staff was atypically great since most hotel front desk staff is poor. They also provide airport shuttle which was very good.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback regarding your recent experience. We hope to see you again soon.

"A Fun off season getaway"

4
05/12/2017

The hotel was renovating a hallway of their rooms near our room but it was surprisingly quiet and the 2 room suite was extremely inviting. We had booked the king suite with the hot tub as we had been traveling for several days and needed the relaxation. Our young daughter was along and was super excited for the indoor waterpark, which they opened just for us and she had it ALL to herself! We were so tired after the days of driving and 2 hours at the waterpark we opted for room service and it was delicious. Portions were generous and the food was hot and tasty. The room was spacious and the bed was comfortable.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us on your recent trip to Rapid City. We appreciate your business and your feedback. Please accept our apologies for any inconvenience caused by our room renovations. We are so happy you and your family enjoyed your stay and we hope to see you again soon.

"Great hotel with everything you need under one roof"

5
30/11/2017

Excellent service, clean rooms, comfortable beds and all the amenities that you desire all under one roof !! The restaurant had excellent food and cold beer and the gambling hall was nice and clean and the machines paid $$

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback, and are so happy to hear you enjoyed your stay. We hope to see you again soon.

"Wouldn't bother unless there's nothing else open."

1
19/11/2017

This hotel is not worth the money. They didn't bother to tell us that they were under construction. The restaurant in the hotel served nothing more than I could get by staying at a cheaper hotel and eating the continental breakfast. For what I paid to stay her I would ya e expected a lot more, especially when I have paid a lot less and received better services.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. Please accept our apologies for any inconvenience or disorder you may have experienced because of the replacement of our wall vinyl in our stairwells and corridor. While we tried to avoid any affect to our guests and to provide notice to our guests, our November project ran into a problem with timing and was rescheduled at the last minute which affected two wings of our building. I'm terribly sorry about any impact it made on your stay. We would appreciate the opportunity to earn your business again in the future.

"Great experience!!"

5
13/11/2017

Our families had a very enjoyable weekend at this hotel. Friendly staff! Great Bteakfast! Great pools! Very helpful! They went above and beyond meeting all our expectations! We will sertainly be back again!!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We greatly appreciate your business and your feedback and hope to see you again soon.

"VERY DIRTY"

1
12/11/2017

This hotel is VERY DIRTY. We ised our points to stay here, and I will say I am thankful we did this and not have to pay for the room. We found dirty linen in our bathroom that was on the shower rod and folded on the shelves. ABSOLUTE GARBAGE.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us and for providing feedback about your experience. Please accept our apologies for the issues you described. I will will up with our housekeeping team immediately. We hope to have the chance to earn your business in the future.

"Overnight stay"

3
05/11/2017

The hotel room was nice, clean and comfortable. However, this place is a maze. Trying to find your way around in the building is rough. It's very easy to get lost. The corridor doorways are as narrow as regular doors. Therefore it's hard to tell the difference between a corridor or another room. First off we reserved a king room and checked in to find a double queen. We got it fixed, but not before an excuse from staff that we were told there was no king available when the room was reserved... Not true!!! Next... At approx. 6am a Trailways bus pulled up in front of our room and ran for about an hour. Our room filled with diesel exhaust and I would up with a pounding headache. I called the front desk to complain about this and to have the bus move away from the rooms. All I was told is that it was loading and would be gone soon. 20 minutes later it left. There's no excuse for that!!! It's a huge parking lot with room for bus parking far away from rooms. And the health and safety of guests obviously doesn't matter. Then. At 9 am my wife was in the shower, I was sleeping. I was woke up by a noise at the door, but just though maybe it was really a noise the wife was making in the shower. I heard it again and got up to investigate. It was the housekeepers trying to key my door to get it!!! I even had the "DO NOT DISTURB" card on the door!!! I knocked loudly from the inside and heard them scream out in he hallway. I scared them silly! WHAT WERE THEY THINKING??? Thank God I wasn't in the shower! I talked to the hotel manager. All I got was basically, "Sorry, thanks for letting me know". Really??? Oh well! At least the undisturbed time in the room was nice.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us on your recent visit to Rapid City. We really appreciate your business and you taking the time to share your experience. Please accept my apologies for the disturbances you experienced. Buses do not normally park or idle near the guestrooms and I can completely understand your concern. I've followed up with our team and with the bus company so that we address these concerns for the future. Please let me know if there is anything else I can do to assist you.

"Hard to locate"

4
04/11/2017

The roadway signage was not on, so the hotel was not easy to find. The facilites and room were clean. The hotel did not serve breakfast, but there were fast food places nearby. There were two employees at the desk. One who was just learning was friendly the other was not so friendly. I would go there if I was on a trip in that area.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We appreciate your business and your feedback. Your feedback will be shared with our team to address any concerns. We hope to serve you again in the future.

"Customer satisfaction was not their priority"

1
26/10/2017

During check in I was greeted by the rudest man I have ever experienced inhospitality. He directed us by pointing out the door to show us where to go to find our room by the “door at the end of the building” so looking for clarification since it was dark outside and it was a big building I asked if the door was labeled. His response was “no it's just a door at the end of the building,” well Incase he is reading this, for future reference that door is labeled with a B. Secondly the water park has very limited hours—4pm-8pm to be exact. This would have been great to know when I called BW to book but instead the agent withheld that information as I described our busy weekend to her. Guess what, my kids never got to use the water park once, but I am sure we paid extra for that great feature!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Please accept our apologies for the issues you described. I will follow up with our staff immediately. We value all our guests and I'm disappointed to hear that you weren't treated in a way that reflects that. The waterpark is open daily from 8am until 10pm at night, although the two large waterslides are open from 4pm-9pm, all other features are available for use during operating hours.

"Fright Fest"

5
24/10/2017

We stayed at the hotel for a soccer tournament. Has a very interesting layout. Our room was clean and the staff was very nice. The hotel is close to the interstate and Rushmore Mall. It has a good water park with slides for kids too.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and are so happy to hear you enjoyed our complimentary waterpark. We hope to see you again soon!

"Waterpark only 4 to 8"

3
21/10/2017

Just came back from a two night stay at Rapid City Best Western Ramkota. I would not stay here again, and would not recommend this hotel. My family travels to the Black Hills all the time and will choose HI Express over this next time. We booked this hotel because it had a water park for my nieces. When we arrived we discovered it was only open from 4 to 8 PM. We stayed for two nights but never got to visit the water park. This hotel has both interior and exterior doors. I have never had a room that had two entrances before. I did not feel safe. Very thin walls so very noisy. Bathroom not very clean. Only good things - the pool was very big, and the beds were comfortable.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your recent visit to Rapid City. We appreciate your business and you taking the time to share your experience with us. Our waterpark is open daily until 9:00pm on weekdays and until 10:00pm on Saturday and Sunday evenings. I'm so sorry that you weren't able to use the waterpark during those hours on your recent stay. Please accept our apologies for the other concerns you mentioned. I will be sure to pass along your comments to our team. We hope to have the chance to earn your business in the future.

"Kinda noisy but nice rooms and a tremendous pool, spa, and waterpark area"

5
13/10/2017

Right off I-90. Minerva's restaurant on site. Near Burger King, AMC theaters, etc. Some hill views but not great. Under construction. Lots of families with kids on weekends so some noise issues. Rooms are big, with fridge and sliding door to patio. Very convenient for packing if on the first floor. Vast! cable service is excellent. Great, free Wifi. Somewhat confusing layout.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience with us. We are so happy you enjoyed your stay and hope to have the chance to serve you again in the future.

"Best, or perhaps Worst Western Ramkota, Rapid City"

2
10/10/2017

The Best Western Ramkota in Rapid City is very large. There is a whole cluster of 2 story buildings that seem to have been added one at a time over several years. They have a restaurant, water park. pool, and guest laundry. There is easy freeway access. I stopped overnight while passing through town on I-90. The room was clean and neat, perhaps refurbished. It had a nice balcony for summer. I noticed ongoing construction down the hall, apparently in the connection between sections. My room was cold when I arrived. I turned up the heat. It had one of those NOISY individual room heaters. It wasn't too obnoxious in the daytime but too noisy to run at night. I had to turn it off to get any sleep. That left the room cold. They provided only one of those cotton hotel blankets, and combined with turning the noise off it really wasn't enough. I did finally get to sleep until 3:30 AM when the smoke detector started beeping. Not a steady fire alarm beep, but plenty loud to wake anyone trying to sleep. I called the desk. They sent Security who removed the detector. “Dead battery” he said. (That is a maintenance issue). I was also somewhat concerned about sleeping in a room without fire detection. By then I was wide awake and COLD anyway. Time for a hot shower to warm up. Only the shower was also COLD. Its maximum temperature was just warm where it came out of the shower head, but cooled to chilly by the time if landed on my legs and feet. Brrrr! I fiddled with the faucet to make sure I was adjusting it right. Yep. It was just not provided hot enough to be satisfactory. I don't know if that is a maintenance issue or a cheap management issue. By then I was wide awake, cold, and unhappy. I packed up my luggage and left town before sampling their breakfast. This place was barefoot friendly

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback. I'm so sorry to hear about the concerns you describe with your room. If you let us know about them during your stay, our team should have found an alternate room for you or called our maintenance team in to address them immediately. I will share your comments with our staff and follow up to be sure any and all issues have been taken care of. We hope to have the chance to earn your business in the future.

"UNIQUE EXPERIENCE"

3
08/10/2017

When we checked in no one acknowledged the Rewards program or bothered to tell us that the hotel was under some major construction and remodel. I could not enter where they told me to access my room due to ladders and workers. I understand they are trying to improve the facility but the surprise almost caused me to change locations. This is a huge facility and is a good location so I would return after the work is complete.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We appreciate your business and your feedback. Please accept my apologies for any inconvenience caused by the replacement of our hallway wall vinyl during your visit. Normally all work is scheduled in advance and we can place guests in areas of the hotel away from any work. However, last month our contractor changed the schedule at the last minute which affected two corridors. I'm terribly sorry for the impact it had on your stay. We hope to have the chance to earn your business in the future.

"Ramkota Rapid"

5
05/10/2017

This location is a great place to stay when traveling in Rapid City. It has a great restaurant with a great atmosphere and a great bar with great service and clientele. Several locals frequent this location as well which is always a plus

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We greatly appreciate your business and value your feedback. We hope to have the chance to serve you again in the future.

"Ramkota Best Western"

4
04/10/2017

I stayed at this facility with a tour of Mount Rushmore and the Buffalo Roundup this past week. It was not my choice, and I d on't know if I would have chosen it on my own. It is VERY large and the hike from our room to the lobby was very long. The room was clean, the bathroom was immaculate, and the staff was friendly. I had no problems at all with my room, but I understand others in our party did - mainly the keys didn't work in the doors. There is a restaurant on site (review later) but there is no breakfast for ordinary guests. We got breakfast every morning due to the negotiations of our tour director, but unlike other Best Westerns I have stayed in there was no buffet breakfast any morning (except someone mentioned Sunday brunch). I believe this hotel is mainly catering to conventions and reunions - not the general public.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We appreciate your business and you taking the time to share your experience. Our hotel is eager to serve all guests, those visiting during their vacation or while on business, whether on their own or with a group. While our hotel does not offer an included continental breakfast buffet, we are proud to have the award-winning Minervas Restaurant available to serve all your dining needs while staying with us. We hope to have the chance to earn your business in the future.

"Ramkota stay"

5
03/10/2017

We often travel to Rapid City and spend the night. We always stay at the Ramkota. This visit and my next were for medical purposes. I was glad to see the Eye Institute recommended the Ramkota. We will be staying there again in about 5 days. The Ramkota is near our favorite restaurants and near the mall for shopping. Ramkota is quiet for the most part, occasionally we stay and there is a school function going on and the kids can get noisy but they are kids and it is unde4rstandable.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent visit to Rapid City. We greatly appreciate your business, and you taking the time to share your experience with us. We look forward to serving you again in the future.

"Great stay!"

5
02/10/2017

Stayed over night and they were very accommodating. Room with a balcony, helpful staff, great place to stop over. Would highly recommend for business, travel, families, etc. Lois of fun w didn't partake in.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. We appreciate your business and your comments, and hope to see you again soon. Until then, wishing you happy travels!

"Very Disappointed with this hotel"

2
30/09/2017

We have been on the road since Sept 11th and have stayed at many hotels. Best Western has usually been our preferred hotel. This one was a huge disappointment and we would not stay or recommend this particular hotel. At the start, the friendly greeting that we have received at other hotels and Best Westerns was not there. Both at check in and check out, it seemed the staff was occupied with other things than the customer. The clerk who checked us in gave directions to the room which was at the back of the facility. We had an ADA room and were sent to an entrance with steps. We drove back around and found the entrance without steps. We walked into the doors to find the room and the hallways were under construction and dark. We were not informed of the construction. Luckily the room was very nice. Then the hunt for a luggage cart. I went all the way up to the lobby (walking is difficult) which was a maze and distance. No luggage carts. I informed the desk clerk about sending us to an entrance with steps. She stated she had not been down there and wasn't aware. As to the luggage cart-no help there either. I luckily hunted one down. Check out was a non event. There was no thank you for staying with us, how was your stay, nothing. I knew I would be filling out a survey so no sense in mentioning when the caring wasn't there anyway. Before I retired, I trained employees on customer service. This hotel definitely needs some retraining on customer service. We have stayed at other Best Westerns that far exceeded this one. There is too much competition around the hotel to not be on top with customer service.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel during you visit to Rapid City. We appreciate your business and your feedback. Please accept my apologies for the lack of caring customer service you received from a member of our staff, which is not representative of our team's normal performance. I will follow up with our staff with the coaching opportunity that your comments have provided. We hope to have the chance to earn your business in the future.

"Very Average"

2
27/09/2017

We stayed 7 nights. They only cleaned the room only 5 times. When we contacted the front desk, they did nothing to fix the room. They passed it off to the day shift. If you don't have kids, don't bother with the water park. Boring! Noisy halls. The restaurant on site is only ok. The only plus was it is close to the interstate, has gas station on site,, and easy to get in and out of. Not a good value for the money. My advice is to stay somewhere else!

"Very mediocre"

3
25/09/2017

The pool and water park were super crowded for their small size. The bed was hard for a pregnant body. Nice large (king bed) sized room for a toddler to run. The attached restaurant was okay at best, and the $30 spent for 2 adults and a toddler for the continential breakfast was a HUGE waste of money. Staff was friendly. The bathroom left something to be desired.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to share your experience with us. We appreciate your feedback and your business, and hope to have the chance to serve you again in the future.

"Good hotel in a great location."

3
24/09/2017

Stayed here for 4 nights for a business meeting. The hotel is an older 2 story motel style with first floor rooms you drive up to and can enter into via a sliding door. Easy for putting luggage into the room. Room was older looking fitting in with the obvious age of the place. Everything worked and wi-fi was easy to hook up to. Meeting rooms were large and very comfortable. Had conference food which was actually good and a little different than the usual, which was nice. It is a very spread out hotel and extremely confusing to navigate even with hotel maps. It is close to I-90 so travelling to Mt. Rushmore, Devils Tower or the Badlands was a breeze. Good choice for a short stay while travelling in the area but it is showing its age.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. Our hotel will complete a full renovation of all guest rooms and public spaces this December, and we would appreciate the opportunity to serve you again in the future. Best regards.

"Expensive but not very nice"

1
23/09/2017

Very expensive for what it is, paper thin walls, outdated, noisy. Booked a suite, not at all what expected. 8 am on Saturday morning drilling outside of room in interior hallway, no need for wake up call or alarm clock. Much better options in rapid city for $$$.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your visit to Rapid City, and for providing feedback about your stay. We appreciate your business. Please accept my apologies for the issue you described. I'm terribly sorry about any noise that impacted your room. As we reach our full-hotel renovation completion in December, that will no longer be an issue. I'm sorry that our growing pains affected your stay. We hope to have the chance to earn your business in the future.

"Clean room helpful staff"

3
23/09/2017

All in all a pleasure. Don't leave anything in the back of your pickup or you will have to go buy it back from the pawn shop the next day. North rapid can be a little that way tho. Not the hotels fault.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. We appreciate your business and hope to serve you again in the future.

"Good location"

4
17/09/2017

Room was fine. Decent sized beds. Very large hotel. We were on the ground floor, so we heard a lot of other guests coming and going. Decent nights sleep though. Shame we didn't have time to check out the water park.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback. And we hope to have the chance to serve you again in the future.

"Had a Great Time"

5
17/09/2017

Staying at the Ramkota Hotel in SD was the first time we'd ever stayed at a real hotel. Normally, we go on-the-cheap and stay at a motel when traveling, but we were traveling across country, so we wanted a fun place to stay, and with the water park feature, it was indeed incredibly fun for our whole family! I was excited to learn that the price point was very nice as well. This was also the first time I'd ever felt comfortable in a rented room! It was so clean and it really felt like a home away from home. Everything was tidy and easy to find/use, and we felt very at home there. The water park was larger than I thought it would be -- the pictures online don't do it justice -- it really is a water park! :) After being in our car for 17+ hours the day before, it was absolutely wonderful to stay and play in the water with my family. Also, if you get the chance, the restaurant at the hotel is very yummy. We are vegan, and they were very attentive and pointed us to helpful options on the menu. I highly recommend this hotel for any occasion. :)

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel during your recent visit to Rapid City. We are so happy to hear you and your family enjoyed yourselves and we hope to see you again soon.

"Great time travel"

5
17/09/2017

Best Western overall have given me the fair market value in my travel needs.Location is always important and they seem to find just the right spot .Sometimes parking gets to be a little tight but we always seem to get the big job done.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. We are so happy to have had the opportunity to serve you, and hope to see you again soon.

"Dripping Faucet and Bugs"

4
13/09/2017

We checked after a long drive and were very tired. The room we were assigned had a dripping shower faucet and the next morning we discovered bugs in the room. We had reservations for two nights the Hotel offered to move us to a different room which they did. They were pleasant and understanding to help us I would give them a second chance because of there staff.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us and for sharing your concerns during your stay. We greatly appreciate your business. Please accept my apology for the issues you experienced. Our team has followed up and addressed them, thanks to your letting us know. We hope to have the chance to earn you business in the future.

"Perfect Location #1 with us!"

5
12/09/2017

This Best Western Ramkota was perfect for our 6 night stay from the staff to the manager they were very pleasant and helpful in every way possible. The hotel was clean, close to highways, airport and downtown Rapid City. The restaurant was wonderful along with the staff. Happy Hours were from 3-6 and 9-11. Highly recommend this hotel to all.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We really appreciate your business and your feedback about your experience. We hope to have the opportunity to serve you again in the future.

"Very satisfied with our 6 night stay"

5
11/09/2017

This hotel was our base location for our travels to the attractions in the Black Hills & the Badlands. We had a suite that was clean, quiet & very spacious. The restaurant/bar offered good food & drinks & the servers were also helpful in giving us tips for our travels. All of the staff was VERY accomodating - we would definitely stay there again!!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to share feedback about your experience. We are so happy you enjoyed your stay and your visit to South Dakota. We appreciate your business and hope to serve you again in the future.

"An adequate place to spend the night"

3
10/09/2017

This is an adequat hotel to spend the night. Nothing to write home about. The rooms were fairly standard but clean. It had more of a motel feel about it . Not sure I would spend more than one night here . I have to admit that the room did have a bit of a funky smell when we arrived but I am glad to report that we did not have any problems similar to those that we encountered in the last Best Western Hotel in Detroit which was simply horrendous.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your visit to Rapid City. We appreciate your business and your feedback. I will follow up on your comments with our team immediately. We hope to have the opportunity to earn your business in the future.

"Pleasant stay"

4
08/09/2017

This Best Western is a reasonably priced place to stay in Rapid City. We had a clean room the hotel itself is in a good location. The casual restaurant/bar in the hotel has very good food. We would stay here again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. We appreciate your business and hope to have the chance to serve you again in the future.

"Great,fast and friendly,speedy check out, and most of all Pet Friendly"

5
05/09/2017

This place was amazing from hotel staff to the water park, being dog friendly, being centrally located to all attractions,and can't tell you enough how the security of the hotel made us feel safe,and let me give a shout out to your local LAW ENFORCEMENT OFFICERS who gave me the best directions including landmark back to the hotel after I got lost thank you guys,

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to write this review. We appreciate your business and are so happy you enjoyed your stay. We hope to have the opportunity to earn your business in the future.

"Where's my Kindle?!"

4
04/09/2017

I haven't got too much to say about this hotel as we arrived very late owing to British Airways messing up our flight. After 26 hours of travelling we were exhausted and we all got a good night's sleep which is pretty much all you can ask for. The guy on check-in was very friendly. The pool and water park looked amazing - I had booked the hotel for this and as we were so late we couldn't use it but I popped along the following morning to take a look. The hotel is actually much bigger than you think it's going to be, which probably justifies such a great pool. Only other thing to say is the breakfast - it looked like it was going to be one of those bog standard US hotel breakfasts, but then they had a make-it yourself waffle machine which produced possible the best waffles you'll ever have. Oh, and one other thing. I left my Kindle in the room. I rang the hotel the next day when I realised and they said they hadn't found it. I'm pretty such I left it under the pillow of my bed, which does make you wonder whether they change the sheets between guests??!!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank You for staying with us during your visit to the Black Hills. Please accept my apologies for the issue you described. We would appreciate the opportunity to speak with you directly about your concerns and see how we can assist you.

"Not a good choice"

2
01/09/2017

Pool is great for the kids, but that's the only real shinning star here. Restaurant is very expensive and very poor quality for both meals we tried there, figured maybe the first one was a bad night for the staff, nope both were bad. When we ordered room service was told I couldn't charge to the room, went to front desk and they called restaurant and confirmed yes I can there is no issues, then they demanded cash payment on delivery anyways so needed to scramble for that. Room lock didn't work complained 3 times about it finally in morning we couldn't get out of the room as it wouldn't unlock so I had to go out the patio at 6am and walk around the hotel to front desk in order to get back into my room. Unimpressed this should have been fixed before we got locked in our room what if there was a fire God forbid!!!!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. Please accept my apologies for any concerns you had with your stay. I will share your comments with our staff

"Clean Room"

4
29/08/2017

The room was clean. Bed was comfy. The staff was friendly and courteous and the bathroom was nice and clean. The TV could be raised a little so that you can see it better from the bed. The breakfast was fine - the waffles were good. Easy check-in and check-out.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback about your experience. We hope to serve you again in the future

"Be aware... no breakfast provided."

4
24/08/2017

There is a restaurant on site but no typical continental breakfast provided so take that into consideration when pricing places to stay. Our room had a separate outside entrance directly to our car's stall which was very convenient for coming and going.

"Four nights in family style room"

4
24/08/2017

Had a comfortable King sized bed and pull out couch. Was clean and comfortable. The complex is very large and rooms are a bit remote or motel like. No breakfast. Coffee and water available in lobby.. Quote a hike from our rooms but a welcome morning escape. Small gift shop and friendly desk clerks. The amount of room service treats laying around for the whole day was sort of gross to see and there are allot of maids around but not picking them up.. Overall it was a fine stay, but we'd prefer a more traditional hotel in the future.

"Beware of the Water Slides"

3
23/08/2017

The rooms at the hotel are actually quite nice, and I have no complaints of the room at all. The front of the hotel is fine, but the rest of the exterior and the hallways need to be brightened up. It felt like a creepy motel. The kids liked the water park, by basically everyone got injured in some fashioned. The large water slides are very fast, and they really need a lifeguard at the bottom, but don't. Overall the hotel is fine, but I don't believe I'd stay there again.

"Nice property"

4
23/08/2017

Fun pool and waterslide for kids. Rooms look better on the inside than what the property looks like for the exterior. Good value for the money, was disappointed on the fact that there is no continental breakfast offered.

"stay at Ramkota"

3
21/08/2017

We found the room to be large but layout was strange. The small refrigerator was right outside the bathroom and I ran into it during the night when walking out of the bathroom in the dark. The location of the microwave was also awkward. Our thoughts was if they would have taken a little less room for the room and gave a little bit more to the bathroom it would have made a better layout for the room and incorporated the refrigerator and microwave into a different location it also would have made more sense.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. We appreciate your business and hope to serve you again in the future.

"Not very restful! I'm tired!"

2
17/08/2017

After a long day of hiking and adventure in the Black Hills I was looking forward to a comfortable bed and good night sleep. The bed was comfortable but the "convenient" location off of I-90 made it difficult to catch some good zzz's. The noise of traffic, slamming of doors, and a neighbor hurling in their bathroom couldn't be drowned out with a pillow over my head. Everything else was a perfect set up for a good rest - friendly greeting, comfortable and clean space. If you want a good night sleep, I'd think twice before staying here. There are several good options within a few blocks that are quieter, cheaper and include breakfast. For the cost and "convenience" this was not worth it. I'm getting in the road again, tired and not coming back.

"Nice but well used"

4
16/08/2017

It's an older hotel that is starting to show its age. It has a nice bar and restaurant on the property, they are both upper scale and on my he pricy side. The toilet in a he room did not flush very well and as a result kept getting clogged. The Internet in the room only worked occasionally and not that well. It is conveniently located to many attractions.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. I will follow up with our team regarding your comments. We appreciate your business and hope to have the opportunity to serve you again in the future.

"Decent hotel with family amenities"

4
15/08/2017

I've stayed at this hotel three times - each time during the Black Hills Rally (Sturgis Motorcycle Rally), and have had pretty good experience each time. The rate is probably fair, given what all hotels charge during rally week. The amenities overall are fine. I'm not a huge fan of the restaurant, but it will work in a pinch. The breakfast buffet is just ok. My biggest issue is with the taste of the water from the hotel faucets, in-room, and in what is served in the hotel. Too much chlorine taste.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us, this year and in past years. We greatly appreciate your business and hope to see you again next year. I will pass long your comments to our team, and if there is ever anything you need during your stay, please let us know.

"Ramkota Ruin"

3
14/08/2017

I booked rooms a year in advance, at check in rooms were not what I booked and the help was less than caring. After years of booking here I was very upset at the overall attitude of the senior staff. Our rooms were not what we wanted and the location in the hotel would not allow a truck and trailer to park near the room. The room was in an alley like area with a large dumpster across from the rooms.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us during your visit to the Black Hills. Please accept my apologies for any concerns with the location of your room. During peak season we try to accommodate every request for room types, but unfortunately, are not always able to do so. We appreciate your patronage and hope to have the chance to earn your business in the future.

"good bike week location"

3
14/08/2017

This hotel provides a good value in comparison to other hotels in the area during Sturgis Bike week. Good location for the good riding. Restaurant staff is the best. Biker friendly with multiple bike wash stations set up.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
James - thank you for staying with us during this year's Sturgis Motorcycle Rally. We're happy to hear you enjoyed your stay, and we hope to see you again next year.

"Great Front Desk "

5
10/08/2017

The lady and girl that were at the front desk were so nice and welcoming. We'll stay here again due to the wonderful lady that checked me in. Thank you Very clean courtesy was amazing grounds were clean our room was wonderful. Who ever was in housekeeping that cleaned our room did an amazing job.

"Great water park with the hotel but why not enough washer and dryers?"

4
10/08/2017

Book this hotel because of the water park and not far away after spending the day at Mount Rushmore and crazy horse. I knew there was no breakfast due to the restaurant located inside this location so no big deal. Overall experience was great. Clean rooms for a good price when you think of what's included for your use. Think of it as baby steps to a water park hotel compared to great wolf lodge. My only complaint is there isn't enough washer and dryers available. I needed to wash clothes since it was almost the halfway point of vacation and played in the water park. Had to locate the 2nd wash room since the first was in use and had a broke dryer. Each room only had a pair which were kind of old school style. And please put a clothes line in the bathroom so people can dry their clothes after playing in the pool/water park. Everything else was excellent here.

"Clean, comfortable room"

5
09/08/2017

We were very pleased with our stay at the Best Western Ramkota. The room was super clean and comfortable and the staff was friendly and accommodating. Location is convenient to the airport, restaurants, shopping and downtown is not too far away. We would definitely stay again if in the area. I think the rates were a little high because of the Sturgis Rally but still a good value.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your patronage and your comments. We hope to see you again soon.

"Great place to stop"

5
09/08/2017

The water park feature was a welcome surprise to help the kids unwind after a long week of driving. Accommodations were great. The room was large, fairly clean, as for how most hotels are. Carpets could use some cleaning. Wish there was Continental breakfast. Pets were allowed, always a plus when travel with your pet.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us on your travels through the Black Hills. We appreciate your business and your feedback. I'm so happy to hear your family enjoyed the waterpark. I will follow up on your other comments and share them with our team. We hope to have the chance to serve you again in the future.

"Good Hotel Stay. Will Stay Again!"

4
08/08/2017

I was a little concerned about the size of the Hotel (it's kind of like a college campus!).But I was greeted with respect when I checked in, and was upgraded to a King Suite without asking. The room was very comfortable, if not a bit outdated, and very clean. I was happy with my stay, I will stay again!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for your business and for taking the time to share your recent experience. We hope to see you again soon.

"Large and Busy"

3
03/08/2017

Pricey. Room was clean and comfortable. Very large facility. We had a quiet location off the back side of the hotel. We enjoyed a private happy hour on the grass inner courtyard. They seem to pack in the travelers. No Breakfast option. Convenient to interstate.

"Good stay"

4
02/08/2017

Good stay. A little overpriced. Service was adequate. Service in the restaurant was excellent. Room was a bit dark and outdated. Room was clean. Good location. No elevator. Great pool and water slides.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback, which we share with our team in our effort to continually improve our service. We hope to serve you again in the future.

"Dissappointed"

2
01/08/2017

Paid $135 for a room that turned out to be on the back side of property on second floor with no elevator. Was told that was the room rate we signed up for ( we went through a dot com hotel site). Smallish room but in good order. Overall vib of the entire property was quite poor. Was hesitant to do another Best Western for our next night but the location (in another city) was perfect. We paid $99 for that one and it was awesome in every aspect. Suggest you pick another property for staying in Rapid City if you can.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback. Please accept my apologies for any concerns you experienced during your stay. Our hotel will complete renovations on the last two wings of our rooms this fall-winter. We hope to earn your business in the future.

"First time BW has been a disappointment"

2
01/08/2017

For the price, you may be better off booking a different hotel. This one does not offer breakfast. We had booked early, requesting a rollaway. Many items were left out of our room on our second and third day and we had to ask for them. The bathroom had a urine smell - like it hadn't been mopped. We ended up checking out early.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. Please accept my apologies for the issues you described. I will follow up with my team immediately.

"Ramkota"

5
01/08/2017

Love this motel and the restaurant Minervas. The motel is conveniently located to Mount Rushmore and several other attractions. I would recommend this motel for comfort and convenience. If we go back out west we will definitely stay there again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to provide some feedback about your experience. We appreciate your business and hope to serve you again in the future.

"Clean but no breakfast"

4
27/07/2017

Overall we had a good experience. Large hotel. We were in building F. We were on the second floor and there were no elevators. Dragging luggage up the steps was well, a bit of a drag. Location was conveniently close to the highway. We had a two queen room and it was a good size. There was no breakfast and for the price of $550 (with all fees) for 3 nights I would expect some type of breakfast. At least fruit and a muffin or something. There was a water park and pool in the hotel. My 13 year old wasn't too impressed, but I would think younger kids would really like it.

"Rapid city"

1
27/07/2017

Outside slides got us but hotel was bad. The first room smelled of smoke. Then they moved us and said it happens. The second room smelled better but the overall hotel halls smell of smoke. When I told them they said, "oh ok thank you."

"Wide and Low"

4
26/07/2017

This hotel is only 2 stories, but has multiple connected buildings. On the plus side, in bad weather you can stay inside just about all the way from the farthest corner to the lobby. On the down side, it seems to take forever to get anywhere in the facility. There are no elevators, so if you get a room on the 2nd floor pack light! Rooms are recently renovated and very comfortable and clean. Good amenities in the room. There is a waterpark on site. I did not visit, but would be a good place to take the kids during your stay.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your visit to the Black Hills. We appreciate your business and your comments. We hope to have the opportunity to serve you again in the future.

"Happy to have a room but that is all it was"

2
24/07/2017

We were coming in to Rapid City a day earlier than we expected, so we were looking for a place to stay on a Saturday night. Most of the hotels were booked up, but this hotel had a room available, and when we called, they mentioned they had a water park also. We booked the room while we were still 4 hours away. When we arrived, we found they did not supply breakfast. While not a deal breaker, that was the first disappointment. The room was small and dated, but clean. We found that the A/C did not work well enough to cool the room so we sweat all night. Also, the bathroom fan did not function. The desk told me it was a central fan so i wouldn't hear it run, but the steam and odors unfortunately filled the hotel room.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your visit to the Black Hills. Please accept my apologies for the concerns you mentioned. I will share your comments with our team and ask our maintenance team to inspect the rooftop central exhaust system to be sure it is functioning correctly. While we have completely remodeled most of our rooms, we have a couple of wings that will not be remodeled until this winter. We hope to have the chance to earn your business in the future.

"We had a good stay here"

4
23/07/2017

We stayed at this hotel July 13-17 for our National Park Travelers Club Convention. The first and biggest drawback of this hotel is there is no breakfast included. It seems every other Best Western we have ever stayed at has a breakfast. Not this one Anyway, there was a fridge (with freezer compartment) in our room, so we got our own breakfast "fast food" and ate in the room. If you are people that like a good breakfast, you will pay extra for that at this hotel, and it's not cheap. Otherwise, our stay was great. Spacious room, coffee in the room, fridge, microwave, flat screen TV, And, REMOTE WITH SLEEP TIMER! If you have read any of my previous reviews, you know this is something I love! Everything was clean, we slept good, beds were very comfortable. The configuration of this room, is that the sink is in the same area as the shower/toilet, so takes longer to get ready in the morning. However, there is a mirror/ shelf area where they put the coffee, that helps facilitate that situation. All hotels need more lighting, including this one. At least there were plenty of outlets to plug in chargers. Also, air conditioning was quiet and adequate. Restaurant and bar were good here, no complaints. There is a pool and water park here, which I did not use. One of my friends used the pool, and said it was good. This is a huge hotel, and sometimes its difficult to find your way around. Anyway, over all great stay except for the breakfast. Also, my impression is that rooms in the back are quieter and you can load and unload your car through the sliding glass door. No elevator at this hotel, so if hauling your luggage up to the second floor is a problem, ask for a 1st floor room.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us, and for sharing your insightful feedback about our hotel. We greatly appreciate your comments and will pass them along to our team. We hope to serve you again in the future.

"Last stay at a Best Western"

1
19/07/2017

Best Western has had a decent reputation for clean rooms,courteous staff and for being pet-friendly but this was not the case for us this time. The room was small, dingy, and dark. Our room wasn't ready when promised, the internet did not work in the area where our room was located, the coffee machine was broken; the sliding door took a great deal of force to open; the dog area had poop bags provided but no place to dispose of it. All in all, we did not have a pleasant stay.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. Please accept my apologies for the concerns you mentioned. I will follow up with my team immediately to address any issues. Warm regards.

"Average Best Western"

3
19/07/2017

We stayed here for 5 nights as a central location to all the Black Hills attractions and for a travelers club meeting. The front desk service on check in was a bit slow and curt. Housekeeping was inconsistent - one day, bed wasn't made; two days in a row, no restocking of the shampoo/conditioner. We called to front desk - got a curt response again. We were told they were too busy to bring one up, and the bellhop was at break. If we wanted it right away, it was best to come down and get it. Bathroom was a bit cramped. The location was great though. The Minerva's Restaurant was really good. All in all, average in quality.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback. Please accept my apologies for the concerns you mentioned. I will be sure to pass them on to our teams immediately. We hope to have the opportunity to serve you again in the future.

"Nice rooms, AWESOME mini water park!"

5
19/07/2017

Rooms are updated and clean. No free breakfast but the mini water park is AMAZING! Our 4 kids loved it! The pirate theme is fun and the smaller slides are great. Lots to climb on, in and play with. The tube slides are huge, dark and wicked fast, perfect for big kids and adults (and the occasional brave younger kid). With all this entertainment who needs the boring lap pool and hot tubs across the hall?! Or tv for that matter! Great hotel!!!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We are so happy to hear you enjoyed your stay and that you made the most of the waterpark! We hope to see you again soon.

"Great value and friendly staff"

5
19/07/2017

I am a member of another hotels elite services and usually only stay with them. Due to a last minute booking was unable to get a room. I booked at the BW Ramkota Inn- wow very surprised at the level of service and value. I will definitely stay here again- ps if you have kids the indoor water park is a big bonus- IMPRESSED with the property

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business, and are so happy to hear you enjoyed your stay. We look forward to seeing you again soon.

"Best Western"

5
19/07/2017

Best Western has always been our first choice. Therefore, we will look for one whenever we pass thru a city or town. The service is the best, and the breakfasts really help out the traveler on a budget. We are greeted with friendliness at the front desk and treated with helpfulness. Just like a family.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback and look forward to serving you again in the future.

"Great place to stay with your familty!!! Indoor water park is amazing! No breakfast though."

4
14/07/2017

This is absolutely amazing place to stay with kids - indoor water park is simply amazing, kids loved it! The place is clean and quiet. It is a dog friendly hotel. The only downside was no breakfast and no cook top or utensils in the room. They, basically, force you to use their on-site restaurant.

"Ramkota"

5
13/07/2017

This motel is very clean, very nicely decorated and has a a fun water park for children. It doesn't have a continental breakfast which would have made the days easier for me and my grands, but overall this is a fine place to stay. This was our second stay there in two years.

"Great for families"

4
12/07/2017

We stayed over the Fourth of July weekend and, even though the hotel is large and caters to families, our room was quiet. Comfy beds. Pool was a bit cold, but clean. Our kids loved the water park! Front desk staff was helpful.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback and hope to serve you again in the future.

"Not Impressed"

2
10/07/2017

I think the price of 149 a night is high considering they dont even provide breakfast. We walked through to the lobby at 9am and saw an employee carrying the coffee containers towards the front desk. My husband heard one of the employees talking about someone bringing them donuts. We walked over to where the coffee should be and realized the employee had taken all the coffee leaving the guests nothing but ice water. It was only 9am. Also, be prepared to walk a long way to your room. Ours was on the other side of the hotel. We got lost twice. Its like a maze. Also , no elevators. Wont stay here again.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Karen - Thanks so much for staying with us and for providing feedback about your experience. We do provide complimentary coffee in the lobby from 6:00am-9:00am each day, so what you saw was likely the employee putting it away for the day. We do provide complimentary coffeemakers in all guest rooms and coffee refills are available at the front desk 24 hours each day. We appreciate your business and value your feedback. We hope to have the chance to earn your business again in the future.

"Overpriced"

2
10/07/2017

Overpriced for mid-grade hotel. Water park was not exactly worth the price of the stay. They do not offer a free breakfast, but rather have a restaurant on site. Request a first floor unit as there is no elevator.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your comments. We appreciate your business and hope to serve you again in the future.

"Average place to stay"

3
04/07/2017

Stayed there for the water park and pool as we had the granddaughter with.The water park had such a strong chlorine smell that we couldn't stay in there that long. We didn't get maid service the first day we were there so that was disappointing. The restaurant was awesome!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback, and hope to see you again in the future.

"Black hills base"

3
03/07/2017

The location was good, but the overall maintenance of the room was lacking. The exterior room door had a rusted hole and there was water damage around the a.c. unit. The restaurant was good but way overpriced. No free breakfast.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and value your feedback. Please accept my apologies for any issues you experienced with your room. I will follow up with my maintenance team to make sure any items are addressed. Our hotel will complete a full remodel of all our guest rooms later this year, and we would love to have you stay again and let us know what you think. Best regards.

"looks aren't everything"

2
02/07/2017

this property is huge. absolutely huge. our room was at one end of the property and the lobby and restaurant was at the absolute other end. a real inconvenience. the way the hotel is constructed, the many halls from the several bldgs are connected, so doors closing (and it's amazing how many doors close btwn 10pm and 6am, loudly), kids running the length of the connect halls cause it's fun, screeching along the way, seminar and conference people milling about outside the meeting rooms creating such a hub-bub echoing down the hallway. if it wasn't the cars and motorcycles outside in the parking lot, it was the racket in the hall. it wasn't until the day after we checked in that i realized i had not been asked if i wanted extra points or a snack bag. so i checked at the desk. the gal, was ashamed that she'd forgotten and to 'make up,' gave us points, along with a snack bag. i'm just glad hubby asked me to check into it. we were really disappointed not to have at least a continental breakfast available to us as gold crown members. minerva's menu was limited and expensive. we were quick to find other breakfast places in the area.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Diane - thanks so much for staying with us during your visit to the Black Hills. We appreciate your business. Please accept my apologies for any issues you experienced during your stay. I've followed up with my team to make sure any concerns have been addressed. Warm regards.

"Great spot for families!"

5
02/07/2017

Our family was able to get a late check in at this awesome, large, beautiful, clean and fun hotel. This place seems to have every accommodation under one roof! They have spacious, comfortable, clean rooms. We stayed in a two room, two king, whirlpool tub, kitchenette suite. We were also pleased to meet a gentleman named Tyler. He was so polite and courteously gave us a tour of the hotel to find our room, the pool area, the water park area, our closest exits, the restaurant and the vending area. He even went to the next step and put the pack and play for our infant and the linnen in our room. He got the # for my favorite Pizza place, Poppa John's! He did this all with a smile on his face! Thank you Tyler! The whole family had such a blast at the Waterpark! It was such a great lay out! My husband and I wish we had more time to play there with the kids! SO MUCH FUN!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during your visit to the Black Hills. We are so happy you enjoyed our hotel, and hope to see you again soon. I will be sure and pass along your kind words to our team, especially Tyler.

"great place to bring grand kids"

5
02/07/2017

this was an awesome stop for the grandkids. After a long day of sightseeing and playing the waterpark pool was so refreshing for them. Had a hard time getting them out for bed glad it had a closing time The restaurant was a tad pricey for what they offered

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel during your visit to the Black Hills. We are so happy to hear your family enjoyed our waterpark and pool. We hope to serve you again in the future.

"A pleasant one night stay"

5
27/06/2017

Our room was a standard one on the ground floor. We liked the access to the outside via a very nice patio door in addition to the inside hallway. Everything was spotless and the room (2 queen) has plenty of space. The staff was efficient and friendly. We did not use the on-site restaurant (which appeared to be a very nice one) but there is access to others nearby. We were pleased with the furnishings and the lighting is great.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for offering feedback about your stay. I'm so happy to hear you enjoyed your visit and we hope to see you again soon.

"Good"

4
26/06/2017

The rooms were a very good size. Had plenty of room. I love that we could have our dog along with us. The pool was fun for the whole family. I do with Best Western would do continental breakfasts. Rooms were clean, bathroom could have used a little more attention but wasn't bad. Thanks!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. We appreciate your business and are so glad you enjoyed your stay. We hope to see you again soon.

"Nice decor, cute bear yheme"

4
22/06/2017

Very nice clean room, asked to switch rooms to one away from the highway which was no problem at all, close to shopping and movie theatre, restaurants within short driving distance. We would stay here Again!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We are so happy to hear you enjoyed your stay and our hotel. We hope to see you again soon.

"Very Nice"

5
22/06/2017

As my plane was late getting in, the evening general manager came and picked me up himself. The property is very large, so the security staff team member walked me all the way down there to insure I found the room ok. At every turn, the staff went out of there way to exceed expectations.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and are so happy to hear you enjoyed your stay. We hope to see you again soon.

"Great Hotel"

5
21/06/2017

We had a wonderful stay at this hotel. The waterpark is great for younger kids, and the pool is perfect for older children. The pool size couple accommodate a lot of guests without feeling crowded. Only concern people should have is second floor access. There is no elevator, and it can be a long walk to the lobby and hotel amenities. Great hotel close to restaurants and shopping too. Also convenient location close to the freeway.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for offering feedback about your experience. I'm so happy to hear you enjoyed your stay! We hope to see you again soon.

"Excellent Hotel. Lots of Fun!!!"

5
21/06/2017

Our family loves this hotel! We have passed through Rapid City twice in the past few years, and our kids love staying here and playing at the water park! The hotel staff is super friendly and accommodating and the the hotel itself is clean and great for families. Highly Recommended!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and hearing how much your family enjoys the waterpark! We hope to see you again soon.

"Family Vacation"

3
20/06/2017

The walls in the room had food smeared on them. The pool was COLD and the tile around the pools was super slippery. I had both kids fall in the pool area and seen at least 3 other people slip. Also would be nice if they offered at least some sort of breakfast

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback, which helps us to know more about your experience and how we can continue to improve our service. Please accept my apologies for the items you mentioned. I will follow up with my team immediately.

"Great hotel for kids"

4
15/06/2017

Well located, near airport, good jumping off point for a day in the Badlands. Indoor water park great attraction for kids, our teens even enjoyed the water slides. Rooms typical, clean, comfortable. Staff very friendly and helpful. Roll away bed rather lumpy, but it was a roll away!!

"great hotel, staff and management to improve"

3
15/06/2017

Recently the hotel has been renovated and now the rooms are clean, spacious and nicely decorated. It has everything you want: indoor pool, restaurant, bar and garden. However there was no warm welcome, just the necessary questions asked. After one night we left our room at about 10 am and when we returned, the room was not cleaned, beds not made, no clean towells. At the front desk we were told that housekeeping started their round at 8 am and that when they passed your room and saw the don't disturb sign, they did not come back later to clean your room and we just got new towells. Half an hour later the emergency alarm went off, everyone left their room and we stayed outside for at least 20 minutes without any information. I wrote an email to the hotelmanager, who answered the next day by explaining both situations: housekeeping had worked late because of the end of the renovation and the staff had to wait till the firebrigade authorized to turn the alarm off. She did not regognize that they should have informed us about what was going on, denied my discontent and did not offer any compensation. My advice: let the manager follow a course in service and communication with clients and untill then: there are enough other hotels in Rapid City.

"A LOVELY HOTEL BUT A PITY ABOUT THE STAFF"

3
13/06/2017

When we arrived we found that they were holding an International Computer Show. Guests were arriving in coaches for this event and unfortunately we arrived at the same time. On previous occasions such as this we found that coach parties were dealt with by one member of reception and individual arrivals welcomed by another. Not here. We had to stand and queue for a long time (or rather my husband did as I am disabled and unable to stand in one place for any length of time). When he eventually got to the counter they were pretty unfriendly. The following morning we went to see what the situation was regarding breakfast only to find there were no staff members in the Restaurant so we left and ate elsewhere. We were quite happy to do so as we felt they didn't deserve any more of our money.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. Please accept my apologies for the long wait and inconvenience you experienced during the ICPC World Computer Programming competition. I know that the wait was longer at check in than we had hoped and that your experience was impacted by it. I will share your comments with my team so that we can continue to improve our service level. Warm regards.

"Very good"

5
10/06/2017

It was a very good stay. Everyone was very accommodating and friendly. The room was clean and very comfortable. My daughters had a great time swimming in the swimming pool. It was hard trying to pull them away.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for your comments and for your business. We are happy to hear you enjoyed your time with us and hope to serve you again in the future.

"Lori Hartman "

2
10/06/2017

Stayed 4 nights in a suite. Room was a great size and nicely decorated. Water park was wonderful for the little ones. The refrigerator still had food in it for previous guest, there were food crumbs on sofa and table. Carpet hadnt been vacumed and the bathroom floor was dirty and sticky. Shower looked as if it hadn't been in cleaned in some time. Day 2 we left do not disturb on door, but housekeeping still came in an made the beds and left towels. When I told the front desk about these issues they didn't seem to concerned. Over all we did enjoy our stay. After along day the bed was wonderful. Just wish the room would have been cleaner and privacy respected.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for offering feedback about your experience. Please accept my apologies for the issues you described. I will pass your comments along to our housekeeping team immediately and make sure we address any concerns.

"Fun stay"

3
07/06/2017

We had a great time using the water park during our two night stay. Front desk staff seems to forget they are working in the hospitality industry, or maybe since we are from the south I expect a little more. No one at the desk seemed to care that we had chosen their hotel over the dozens of others in the area. No hellos or welcomes when entering or thank you for staying with us or hope you stay with us again if you are in the area at check out. Felt like I was interrupting social time every time I came to the desk. Other staff, housekeeping, maintenance, and water park staff were all very friendly though and spoke hellos and good mornings.

"Family trip to the Black Hills."

5
07/06/2017

The kids loved the water park! We were placed in an suite but noticed a leaky kitchen via wet carpet. The staff immediately moved us and began work in the room. They were kind and efficient! The bed was super comfortable and it was the best 2 nights of sleep of our 10 day trip out west!

"Great water park, noisy room"

4
06/06/2017

We stayed 5 nights in a room with a sliding glass door to an outside porch area. The glass made it hot and noisy. Thankfully the air con (also noisy) worked well. Water park is great. Beds were comfy.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your experience. I'm happy to hear you enjoyed the waterpark, but am sorry to hear about the noise issues in your room. I will follow up with our maintenance team to address the issue. Warm regards.

"Good price but outside city"

3
05/06/2017

If you are by car, then it is an ok option. You get what you expect in a Best Western hotel chain. Rooms where ok (I used 2 different ones, the larger room was quite nice), the swimming pool and water tubes were nice. Food was just ok, staff had bad and good days (I stayed 5 days there). Overall, an ok experience.

"BW Rapid City"

5
31/05/2017

This is a full service Best Western. This hotel had 2 features that I really liked. 1. If you have a first floor room, good chance you have 2 doors, one to the hallway, the other to the parking lot. Very easy to unload your vehicle. 2. Location, within a 10 min walk you had several restaurants t choose from, a shopping mall, and a movie theater. Other features - the hotel has a water park that will help tire the kids. The gas stations is right next door and offers a reduced price if staying at the hotel. Easy access right off I90. Stayed 2 nights here and thoroughly enjoyed it.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for offering feedback about your experience. We're so glad you enjoyed your stay, and hope to see you again soon.

"Memorial day "

5
29/05/2017

Great stay wonderful rooms Service was great easy access to everything wonderful help Front desk was very good and courtesy everything was clean And fresh Very easy to get there right off of interstate 90 ext 59 which is great when you are out there for sightseeing

"Dennisrl"

4
25/05/2017

First and foremost: The bed (king size) was about as good as I have found during my travels. The roam was clean and the staff friendly and helpful. There is no continental breakfast as there is an attached restaurant, which I might add is a little pricey especially considering the average quality meals served. The rooms had a typical sized refrigerator, but it did not have an ice box. The room did not have a microwave. I would have given the rating one more button if the ice box in the fridge and a microwave would have been provided.

"Great place to stay!!!"

5
17/05/2017

We came to Rapid City, SD for vacation and found this hotel with the water park and just fell in love with it. The room is clean, great service, fast internet and superb indoor pool and water park, also great location close to places to eat or shopping and Mount Rushmore!!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us during you trip to the Black Hills. We are so happy you enjoyed your stay and that you had fun in our waterpark. Wishing you safe travels ahead!

"Great Plains Tribal Leaders summit"

5
16/05/2017

The hotel is conveniently located on I-90 and to downtown Rapid City. The hotel offers great meeting rooms, very good food and a relaxing bar. Has a beautiful pool and play area...I did not use. Room was very modern and updated, clean and more than comfortable. I enjoy staying here when the opportunity presents itself.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and you taking the time to offer us your feedback on your experience. We hope to serve you again in the future.

"Room Stinks, Shower Standing in Water, Bill Wrong"

1
25/04/2017

This hotel's room had a bad odor that I can't quite identify. I started up the A.C. but that didn't get rid of it completely. When I showered, I found myself standing in water because the drain is plugged and empties very slowly. Upon checkout, I found that one of the three travel cards I had presented was not credited to my bill. The desk guy had no knowledge of how to fix the problem. None at all. I will never return to this hotel.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for staying with us and for taking the time to share your recent experience. Please accept my apologies for the issues you experienced. I'd greatly appreciate the opportunity to discuss this in depth so I can follow up with my team and address any training or facility issues. Warm regards.

"Nice place"

4
18/04/2017

The price was fair, the pool fantastic. Overall, I have discovered that people are rude and show no respect for anyone else. No one is quiet in the hallways anymore or considers that other guests may not be on the same sleep schedule as they are. Not the hotels fault but maybe signs are required to remind people that they're not the only ones on vacation!

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing feedback about your recent visit. We have front desk staff on duty 24-hours each day and have management or security staff to assist with any need you may have during your stay. We hope to serve you again in the future.

"Water park chaos"

2
17/04/2017

I decided to spent the extra money to have a small water park for my little girls. Upon arrival I was required to sign a long list of rules for the water area. Thinking it was going to be a great adventure...it was a huge mess! Absolutely no supervision in the kids area, most guests not following the posted rules! Extreme chaos, unsupervised children, and big groups without the required wristbands. Over crowded and unenjoyable.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience with us. Please accept my apology for the issue you experienced. I would be happy to speak with you about this if you wish to call the hotel directly or contact me. Best regards, Michelle Lamphere

"Good value, clean rooms, fun water park for kids"

4
15/04/2017

We picked this hotel because of the water park and the location. Our kids loved the water park and played in it for hours. Ages 4 and 6. The hotel was clean and decor was modern. Rooms were quiet. Only issue was no coffee after 9 in the lobby. Not a huge deal, but for a person like me who needs a lot of coffee to function and have a good day, it did affect my stay. Also restaurant on site served my husband a burger on an incredibly stale bun.

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience with us. I will follow up with my team regarding your comments. I'm sorry that we didn't have coffee available in the lobby after 9am, but you should have had unlimited coffee for the maker in your room, with additional packets available through the front desk. We hope to serve you again in the future.

"Great Trip"

5
13/04/2017

Best Western Ramkota a great place to stay ! The rooms were very comfortable, the House Keeping service was great and professional, front desk service was helpful, we had a great time at the pool also !

Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for your business. We're happy to hear you enjoyed your stay and hope to serve you again in the future.

"Very clean and comfy!"

4
11/04/2017

For the price and what you get in the rooms, this place cannot be beat! Easy in and out with the expressway so a good place to stop for the night. We were excited to hear their was an indoor water park which we checked out and hence the reason for the 4 stars as it was a big let down...water was cold and really catered to the 8 and under crowd.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback and are so glad to hear you enjoyed your stay. We hope to serve you again in the future.

"Cleanest Hotel in SD"

5
03/04/2017

My stay at the RC Ramkota was excellent. The hotel was clean and so was the conference rooms. The banquet staff was amazing and the food was excellent. The staff were very helpful with food options because of my food allergies.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. I'm so glad to hear you enjoyed yourself and that noticed the hard work we put into our hotel. We hope to have the chance to serve you again in the future. Until then, we wish you happy travels.

"Great!!!!"

5
03/04/2017

The suites at Ramkota in Rapid City are beautifully decorated, the staff are professional and price is beyond reasonable for what you get. My suite was super clean, no complaints, internet was quick, water park and pool were fun. Very satisfied with my family experience!!!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us. We are so happy to hear you enjoyed your stay and we hope to have the chance to serve you again in the future.

"Great water park "

4
02/04/2017

The good: I love the water park for my little kids. Not crowded. Big enough but not huge. Lots of towels n chairs. Room clean and comfortable. The bad: Despite checking in with my kids by my side and getting wrist bands for the warerpark for the evening they put us in the farthest room possible from the waterpark! Instead of putting us in a room we could pull right up to the door they put us on the second floor with a barking dog down the hall. I requested a crib and had to ask twice. When it arrived it had no sheets, no pillow and no blanket. We had to go out to our car and get what we could as I wasn't comfortable asking for something again. I'm sure I will take my kids again for the waterpark but will have to be more specific when requesting rooms or needs as obviously the staff not very observant.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. We appreciate your business. I will follow up with my team on the issues you mentioned. We often have more requests for rooms close to the waterpark than we can accommodate, and I'm sorry that may have been the case when you were here. We hope to have the opportunity to serve you again in the future.

"Great place for business or families!"

5
29/03/2017

This hotel has it all-a fabulous restaurant, beautiful suites, a waterpark that our kids enjoyed, and beyond adequate meeting/banquet space. I have attended conferences here in the past and really enjoyed what they have to offer. Tonight I am here with my husband and two young children and the accommodations are perfect. This hotel is suitable for all travelers. It is perfectly located-just off of Interstate 90 and next to the Rushmore Mall, newly updated, features free parking and wifi, and has a stellar rewards program. I would recommend the Best Western Ramkota Hotel to anyone seeking lodging in the Rapid City area!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and taking the time to share your experience. We appreciate your business and your feedback. I'm so glad to hear you and your family enjoyed some of our wonderful amenities, hopefully including our free waterpark and newly upgraded fitness center. We wish you safe and happy travels and look forward to having you stay with us again soon.

"Home away from home!"

5
20/11/2016

We always make sure we make it to this hotel when we travel out west, it is by far one of the best! The restaurant has great food and the lounge area is very inviting. My only complaint would be that there is not a free breakfast, sometimes you are just in a hurry and would like something lite and fast. Other than that, no complaints!

"business"

3
19/11/2016

Checked in a day early for a business trip. Initially was billed $30 more than what was quoted to me. The room was fine but there was no elevator and we had quite a bit of luggage due to the length of stay which made numerous trips up the steps. The wait staff at the lounge was never happy and always seemed that it was too hard of work to wait on us.

"Not what I was expecting."

3
16/11/2016

Having stayed at multiple Best Western Hotels, I was surprised this time. We arrived after dark and it was difficult to find our room, we were on the 2nd floor and they do not have an elevator, the bathrooms were quite small with very little room to put things, and our room did not have a refrigerator. We were pleased with the food at Minerva's, the restaurant on site. They do not serve a complimentary breakfast.

"One night"

3
05/11/2016

This hotel is a little tired at the moment. However their is clear evidence that the tem are upgrading this property. The reception staff did their very best to make sure that all our requests were met. Even though she had a bad cold she was very pleasent and chatty. Our room was large and had all the amenities that we required.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your recent experience at our hotel. I'm happy to report that our property is undergoing a complete re-fresh of our rooms and conference spaces. I hope that you weren't impacted in any way by this during your stay. Best wishes to you in your future travels, and we hope to have the chance to serve you again in the future.

"Visited for a convention - Good trip"

4
23/10/2016

We attended a convention here. Overall, for a convention, it was a very good visit. Very reasonably priced for both room and meals. The food and service for the convention were good. As other reviews indicate, the place is a bit dated. I hope when they update again, they will switch from brown linens to white, which can be bleached. Little touches like that make hotel stays nicer. We have to come back again next year for the same convention, and we will stay here again. I like that your room rental includes water park passes. We'll remember that next year. FYI: There is a gas station across the street with access to convenience store items, if you need them.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Beth, Thanks so much for taking the time to share your recent stay experience with our hotel. We appreciate your business and feedback. I'm happy to report that our hotel is currently undergoing renovations and we plan to have another 120 rooms completed before next summer, and all the remaining rooms completed by the end of next year. We look forward to having you stay with us again next year, and hearing what you think of our fresh new look. Until then, wishing you safe travels.

"Will stay again"

5
20/10/2016

Everyone we encountered at the hotel was very pleasant and very helpful as we did not know our way around. Although we did not have children with us, it was nice to know there was an indoor water park. Loved the location, just off Interstate 90. Easy on and easy off.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Beverly - Thanks so much for staying with us and for taking the time to share your experience with us. We really appreciate your business and insight, and hope to have the opportunity to serve you again in the future.

"Dated but convienent"

4
19/10/2016

Stayed several times in past years. Like the convenience of pulling up to outside door to unload. Comfortable and clean but very dated but since I am only staying one night and not thinking of buying the place it is just fine and the restaurant and bar are excellent.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us all these years. We really value your business. I'm happy to report that our hotel is undergoing a complete renovation. We will have more than half our rooms complete this winter, and will complete the balance by the end of next year. We hope to have you stay with us again in the future and let us know what you think of the fresh new look. Until then, we wish you safe travels.

"Nice Hotel"

5
15/10/2016

We got here early in the day and we're able to check in earlier. They do not offer breakfast with the hotel stay but the amenities are great. There is a nice restaurant in the premises and the water park, pool and fitness center are nice. Very clean, quiet, easy access and nearby multiple restaurants and a mall.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your experience about your recent stay at our hotel. We greatly appreciate your business and your feedback. Best wishes to you in your future travels.

"My new favorite Best Western"

5
13/10/2016

This is a lovely hotel. It's pretty nice-looking, and the lobby is spacious and very western. The rooms are big, well appointed, and very clean. The laundry works well and is priced reasonably. I had a fabulous salad from the restaurant, priced reasonably, as well. The staff was kind, friendly, helpful. It's a terrific hotel! One thing to note - my room did not have a refrigerator. It was cold enough during the night of my stay that I could leave my food in the car, but just be advised.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your insight about your recent visit to our hotel. I'm so glad you enjoyed our hotel and restaurant. While not all of our rooms have had refrigerators previously, we are currently undergoing renovations and next year will add refrigerators and microwaves to all our rooms, along with a completely fresh new look for our entire hotel. We hope you come back and stay again and let us know what you think. Best regards.

"Large place"

5
13/10/2016

Being that this is a convention place and water park I can understand whey there is not breakfast offered, but I missed it. The restaurant looked busy even though we picked up sandwiches elsewhere, I would have enjoyed trying it for supper. But for breakfast, it would have taken longer than we wanted to take so we went to nearby Burger King. With the water park, it would be a great place for family when going to Black Hills or Mt. Rushmore areas.

"Huge place to stay, plenty to do as well"

5
12/10/2016

This place is huge. Seven buildings with hotel rooms, two convention centers, plus meeting rooms, In-door pool and a water park as well. Minervas restaurant has great food, and fantastic service. Would stay again. next time, maybe see Mt. Rushmore.

"Terrible place"

1
09/10/2016

This is an awful hotel. The rooms are old, dark and have a terrible atmosphere. The lobby is beautiful but that's all that is nice. We booked a nice room but threnody got put in a terrible old motel feeling room. We asked to change. The front desk lady did but she wasn't happy about it. She said the second floor rooms were remodeled but she didn't give us one of those as she said she would. She gave us a dingy awful suite. If it hadn't been so late 9pm we would have cancelled and went somewhere else. I would never come back here. Also the restaurant closes early which they don't tell you. I would give this zero stars if I could.

"Disappointed"

2
03/10/2016

We usually stay at Best Western when we travel, as we typically like the quality of the hotel. This time we were disappointed. The good: --The young lady at the desk who checked us in was very pleasant, --The bed was very comfortable, --Bathroom was clean, though unattractive The bad: --the bedroom carpet was stained and filthy, --the windows in the sliding door onto the patio were dirty inside and out, -- the veneer on the inside of the bathroom door was peeling off at the bottom, --bathroom wall was stained We would not stay here again.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for staying with us during your recent trip to the Black Hills, and for taking the time to share your experience. Please accept my apologies for the items you mentioned in your review. I agree, some of our rooms are worn and dated, and in need of a refresh. I'm happy to report that our hotel will undergo a complete renovation in the next 15 months including complete refresh of all our guest rooms. Your feedback is greatly appreciated.

"Through rose colored glasses?"

4
30/09/2016

Perhaps this review is through rose colored glasses. This was an overnight crash-and-dash business trip to Rapid City...and we have a corporate rate at this hotel. SO---I may be looking at value in a different light. The AAA rate I found is $119 so. I'm going to review as though THAT is what I paid. The room I was in was 1110...with an inside hall and outside door. At 36' x 15' with two queen beds, an easy chair and ottoman, work desk and chair, straight back arm chair, 4-drawer low-boy dresser and night stand and a suitcase stand, there was PLENTY of room left! Best Western wants to be known for cleanliness, and it was. Yes, the property has "age" (especially if you look for it). However, from experience, I've paid a "good rate" ($140) at a property 3 blocks down Lacrosse on the other side of I-90 with the same "vintage"...but no pool for the kids...(THIS hotel has a water park!). Obvious "Pros"...size of room, cleanliness, 4 bath towels, 4 hand towels, 4 wash cloths...(surprising how often they don't supply enough)...and they were fairly soft, (so the laundry is doing something right also). Check in was friendly and straight forward. OK---no "complimentary" breakfast. I'm old enough to understand "nothing in this world is free (or complimentary)." It's in the price you pay. Now...true enough if you're traveling as a couple...this place is a-ok...because a couple of made-to-order breakfasts (WAY better than a standard "complimentary" breakfast)...would be in the room rate otherwise. Now...you've got a couple of kids to feed? You could go to the nearby Burger King I suppose...or, end up paying more at Minerva's (fine dining restaurant attached to the property). I can't make that call... (My Minerva's review will be coming up). For me at least, the value was outstanding. If I were in a hurry to get going, I could go fast food on the way out...go to Denny's across the street...or have a quality meal, conveniently located at Minerva's. Oh...yeah...did I forget to mention they have a WATER PARK? How much is THAT worth to a couple-three kids? (Minerva's might have a kids menu with lower prices...I just don't know that. So...maybe I'm looking through rose-colored glasses, but wouldn't hesitate to stay there again! (Close to the mall, Hobby-Lobby, Toys r Us, Walmart, restaurants, etc).

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Robert - thank you so much for staying with us and for taking the time to offer such detailed and valuable insight into your recent stay experience. We agree that the hotel is showing a bit of her age, and I'm happy to report that the hotel is undergoing a complete renovation over the next 15 months. The wing you stayed is will undergo a complete renovation starting in about three weeks. We hope to have the chance to serve you again in the future and would appreciate your thoughts as to the finished product in the future. Wishing you safe and happy future travels.

"A little aged, but it was fine."

3
29/09/2016

Convenient location. Gym leaves a lot to be desired, and no complementary breakfast. Other than that the tv, bed, and room did the job. Comfortable and quiet. Not a bad place at all, just a little older.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to offer some feedback about your recent stay. I'd really be interested in hearing how you think we might improve our fitness center. So if you would be willing, please email me any thoughts you may have to [email protected] Best regards.

"No breakfast"

3
27/09/2016

This BW is connected to a restaurant but there is no complementary breakfast. So just a basic room. Seems to cater to conventions and meetings, not to travelers. Very long walks from room back to the annexed restaurant. With an annexed restaurant, I would expect BW to offer a 10% discount at the restaurant for guests.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to write. I appreciate your candid feedback and your suggestion for a discount coupon for our guests to redeem at Minervas. Because of the nature of our lease arrangement, we do not provide complimentary breakfast. However, we will be reviewing that policy and hoping to find a way to serve our guests in the future with some form of breakfast. That's why insight like yours is so valuable. We hope to have the chance to serve you again in the future.

"Comfortable but expected better"

3
26/09/2016

The hotel is situated next to the interstate so easy access, however the acoustics were loud, you could hear doors banging and the housekeeping knocking doors at 07:30 in the morning. We stayed 2 nights and when we returned for our 2nd night the room was not made up, which is not what I expected from a "Best Western" hotel

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for staying with us during your visit to Rapid City. We appreciate your business and your taking the time to share your feedback with us. You should have received daily housekeeping service during your stay unless you had a "do not disturb" sign on your room. We do have housekeeping staff on hand each day from 8:30am until the evening, and bellstaff later in the day, to take care of any housekeeping needs you may have. If you notified the front desk, we should have assisted you immediately. Please accept my apologies for any issues or lack of service you may have experienced during your stay. Best regards.

"Dirty"

2
22/09/2016

The pool area was fun but not well kept, I found lots of hair in the pool. A gross room service tray with dirty dishes sat in the stairwell for two full days, when I woke up and noticed it was still there we decided to switch hotels, I couldn't stand to look at it another day. They did not change our sheets even though they were clearly dirty, baby food on one bed and some blood on the other, the beds were just poorly made with the dirty sheets. Bummer as it could be a very fun place to stay.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for taking the time to share you experience with me. I'd be very interested in communicating with you directly so that I can get more details from you about the dates of your stay and location of your room. I haven't had any such reports of issues like this brought to the attention of myself or my staff in recent weeks, and any other information you can provide would be helpful and appreciated. If there is an issues, I want to have the opportunity to address it with my staff immediately. Please feel free to contact me directly via email at [email protected] Thank you.

"Overall the best hotel experience."

5
22/09/2016

This hotel provided excellent service and comfort in all areas. We stayed there 10 days and were very happy. I have special needs with my allergies and house keeping worked to make my room perfect. The beds were comfortable and the rates were good. The front desk helped in ways that I did not expect. The pool is large and the water was the perfect temperature. Although I did not use the children's pool area it was truly a sight to see and I wished my grandchildren could have played in it. I would highly recommend this place. I would go back in a heart beat.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Pamela: Thanks so much for staying with us during your visit to Rapid City. We appreciate your business and are so happy to hear you enjoyed your stay. We hope to serve you again in the future. Best regards.

"AWESOME HOTEL"

5
19/09/2016

Great place to stay. Clean, Nice accommodations. Staff is nice. Very comfortable atmosphere. Did not need to eat in the hotel restaurant because of other meetings. Walking distance to shopping and plenty of restaurants. Security watching the parking lot.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to write and share your experience with us. I'm glad to hear that you found our staff and hotel to meet or exceed your needs. We wish you safe travels in the future and hope to serve you again in the future.

"Great Hotel "

4
16/09/2016

My Husband & I stayed here on our way home from a trip out west Staff was accommodating & friendly upon check in Our room was comfy, cozy & had everything we needed for a great night stay Plenty of towels, soaps, shampoo, lotion & hairdryer The hotel was clean, updated & quiet We would recommend this hotel

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for staying with us and for sharing your comments. We appreciate your business and hope to serve you again in the future.

"Good for an overnight stop"

5
10/09/2016

A typical motel with a good restaurant. Very easy to access. Rooms are typical size; clean, comfortable and we loved the added touch of the towel sculpture. Plenty of towels, ice and vending machines in the lobby of each building. Good pool and water complex. Only downside is road noise but it doesn't stop you sleeping.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
We greatly appreciate you staying with us and taking the time to share your feedback. All our guest rooms will undergo a complete renovation in the next 15 months, including some wonderful amenities and a fresh decor. We hope you'll come stay with us again in the future.

"Wonderful Room-Great Area"

5
09/09/2016

This is a beautiful hotel. It is in a great location. We stayed there two nights while doing the Mt. Rushmore tour through Ft. Hays and spent time touring Rapid City and the area. Very nice room. We had a suite that had a refrigerator and microwave, but not all rooms have them. Clean-Beautiful hotel. It has a very nice pool area and waterpark, , with pool table and hot tub.Our room had a beautiful decor' with a horse theme, everything was beautiful.It had a double sink and a nice shower. There is no breakfast, but there are alot of restaurants in the area. We ate at Perkins.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience at our hotel. I'm so glad you enjoyed your stay and room, and enjoyed your visit to the Black Hills. We hope to have the chance to serve you again in the future.

"Not very comfortable beds"

3
09/09/2016

The beds at the Hotel were not comfortable at all. They needed to be replaced. The lighting in the room was dim. The location of the hotel was fine. When we got to our room, we noticed the A/c was not cooling at all. It had to be replaced. The hotel maintenance man was very quick in replacing it. He was very friendly, also.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for letting us know what you liked about your stay and what we can do to improve our hotel for our guests. Our guestrooms will all undergo a complete renovation in the next 15 months, so I hope you will give us another try in the future. Until then, wishing you safe and happy travels.

"3 day stay at Best Western Ramkota was great!"

5
08/09/2016

I was very pleased with this facility the cleanliness of the rooms and pool areas were above satisfactory. My standard room was very spacious with fridge and micro, very comfortable beds and walk out to pool entrance was a bonus convenience. 6 passes to pool was generous for our room with 3 people registered. Was able to have family kids come visit and enjoy. Minerva's restaurant was a delicious dinner. I come to SD often to visit family I will definitely stay here again.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to write about your recent stay. We always appreciate feedback from our guests. I will be sure to pass along your comments to our team. Best regards.

"Wonderful Stay at The Best Western In Rapid City"

5
08/09/2016

We enjoyed how clean our rooms were, they were the cleanest we have ever had!! Your suites are beautiful and the décor is awesome!! The waterpark was so much fun!! We had never stayed at a Best Western before but our experience was wonderful. My Sister was sad that we had to leave and my Dad was happy with his suite because he likes to stay in vacation rentals but he said this experience was just as good as a vacation rental. My family loved the waterpark. We had a wonderful trip due to the accommodations at Best Western and if we are in Rapid City again we will stay there again and we will recommend this to other people we know that will be going to South Dakota.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to write. I'm so happy you and your family enjoyed your stay and had time to play in the waterpark. Best wishes to you in your future travels.

"Very dated but good water park and swimming facilities"

3
05/09/2016

My partner, son and I stayed for one night in a dated room in this fairly dated and expansive hotel. Is decent for families, particularly with the indoor water park. Note that while there are only 2 floors, there is no elevator so getting our luggage to the room was a bit challenging. Will probably look for a different hotel next time.

"Steer clear"

1
04/09/2016

The first difficulty was finding the building. They give you a map and you are sent out to find one of many buildings which are not adequately labeled. The next challenge is getting your things into your room if you are, as I was, unlucky enough to be upstairs as there are no elevators. The third challenge is trying to sleep when the toilet runs all night. And if you are thinking $160 a night for one person in an adequate bedroom is going to pay for your breakfast then you are wrong – breakfast is not included. I would not recommend this hotel.

"Great stay"

5
03/09/2016

Great stay for the two nights I was there. Only slept, no on site activities involved during stay due to working in another area. Ate breakfast on last morning, food was excellent and staff was very nice.

"Stayed 3 days"

4
03/09/2016

Sadly, No time to use the pool or the free water park but looked like fun place for kids. Nice lobby, staff at checkin friendly and efficient. Got good rate, room was clean, king size bed comfy. AC worked well. Nice TV. Our room opened to inside hall or right to car & liked outside entry option! Easy access to anywhere, close to lots of restaurant options. Overall a good location. I'd stay here again.

"Pricey - Rip-off"

2
26/08/2016

Hotel was conveniently located, however, the value of the room and amenities were very disappointing in comparison to the amount paid for the room. It was quite noisey and difficult to find your way around since it was so spread out.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Alice: Thanks so much for taking the time to write and share your perspective on your recent stay. Our hotel is scheduled to completely renovate all our guest rooms and meeting spaces over the next 16 months, which will address the items you mentioned. We hope to have another chance to serve you again in the future. Best regards,

"Good location and clear rooms "

5
23/08/2016

We enjoyed staying at best western ramkota , Mount Rushmore 30 min away driving from best western ramkota , everything was good location , size of the room and staff . I always leave my room messy and come back found it clean and new ( thanks to the house keeper Asheka ) she was the best . Nearby walking distance cinema , restaurants and shops .

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for choosing to stay with us during your recent trip to Rapid City. We appreciate your business! I'm so glad to hear that our staff and hotel fit your needs, and will be sure to pass along your kind words to our employee whom you mentioned. Wishing you safe and happy future travels.

"very clean and modern"

5
23/08/2016

Efficient and friendly check in and assigned a large room on the top floor with king bed as requested Spotlessly clean and fresh room with desk and chair, lounge chair, large flat screen TV – fast internet No complimentary breakfast - but nice restaurant on site Beautiful hotel, nice restaurant, bar and pools, and water park on site. Lots of restaurants within a short drive

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your thoughts about our hotel. We really appreciate your business, and are so happy you chose our property. Best wishes to you in your future travels.

"Great for dogs and kids!"

5
23/08/2016

We decided to get a room here at the last minute while passing through Rapid City. We had 2 dogs and 2 kids with us. We could not have picked a better place. The water park was excellent for the kids and they had so much fun!!. The room had a door to the outside from hotel room, so it was so easy to take dogs out. There was one door that went out to hallway and the other door directly to outside. Also, the room was neat and clean. So many hotels are not clean in the room. This was quite good. The only thing I did not like is no breakfast foods. We get up early and restaurant did not open until 9:30am, so it would have been nice to get a little something to eat before we packed up and left. Some juice, bagels and donuts or something. Most hotels do this now. But, If we go to Rapid City again, we will definitely stop there. It was the one of the best stays I have had at a hotel in a long time. Go here if you are vacationing the area such as Mount Rushmore and Badlands.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you, Jill, for taking the time to write and share your thoughts on your recent stay at the Best Western Ramkota Hotel. We really appreciate you staying with us. I'm so glad you enjoyed the hotel and that our rooms worked so well for you. I appreciate you sharing your thoughts on our lack of breakfast being provided with your room. We are currently reviewing that policy and may change it in the future, so having your insight is very important. We hope to see you again in the future.

"Decent Hotel"

4
22/08/2016

Within walking distance of restaurants and movie theater. Hotel does provide shuttle to help for longer distances. There was a problem at check out in regards to having a shuttle available to transport me back to the airport in the AM due to no driver available even though we had scheduled a pick up time that the hotel agreed to. This hotel is very large and I got turned around more than once trying to find my hotel room. There was a microwave in the room which is always appreciated. Restaurant in hotel is good and has delicious pizza. Small area by front desk that has light snacks and drinks available for purchase. A bar has a "casino" but that only consists of about 10 slots and they are basically just keno slots. Would stay here again if I had to for work.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Dominique, thanks so much for staying with us during your recent visit to Rapid City. We appreciate your business and value your feedback. We hope to have you stay with us again in the future. Until then we wish you safe travels.

"Perfect Family Spot"

5
22/08/2016

My family enjoys the Ramkota Hotel. It is affordable for a family and gives you a water park and pool for less than the cost of others in the area. This was our second stay and we will continue to stay here. It is in a great location!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Nadina - thanks so much for staying with us and for taking the time to write about your stay. We really appreciate you staying with us, not once, but twice! We look forward to having you stay again. Best wishes.

"Convenient but noisy"

3
21/08/2016

The hotel itself is OK with a great swimming pool, but is close to the highway and noisy depending on the room you get. Its location is a good starting point to explore the attractions nearb (the badlands, Mount Rushmore national monument, ...).

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to write and share your recent stay experience with us. We are happy to say that we will be renovating all our guest rooms over the next 18 months and plan to replace our exterior doors which will address the road noise that sometimes can be found in the wing nearest the interstate. We hope to have the chance to serve you again in the future. Until then, we wish you safe travels.

"Always satisfied here at the Rapid City Ramkota"

5
21/08/2016

Although a very spread out hotel, the rooms are always clean and the staff helpful and efficient. We stayed in a double queen room and there was plenty of room to spread out. Although there is some inter state noise, it is a good location so you have easy access to get on the road to visit all the wonderful places the Black Hills has to offer.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your comments about your recent stay. We appreciate your business, and thought you might be interested to know that over the next year (and a bit) we will be renovating all our remaining guest rooms, including the addition of refrigerators and microwaves, and updating our exterior doors which will prevent the noise you mentioned. Thanks for writing. We hope to see you again in the future.

"Stuck in Rapid City"

5
12/08/2016

My family and my 72 year old mother were traveling to Montana from SC, when my mom had a heart attack and had to have open heart surgery at Rapid City Regional. We were in South Dakota awaiting on her to be transported to a rehab facility. We stayed at the Ramkota Best Western for 15 days and the staff, the manager, and the entire hotel deserve the greatest review. They understood how distressed we were and they never said on word about us extending our stay and gave us a discount through Rapid City Hospital. I was so impressed with the compassion, the professionalism, and the entire hotel in itself. The restaurant which is Minerva's is probably the best food I have ever eaten. The bar staff made us feel like family and Nate even took my husband fly fishing. It is tough times that you find how kind people can be and how just the smallest conveniences can make a terrible ordeal better. My son made the best of his stay at the indoor pool and slide. The housekeeping staff was very gracious on restocking our room when we needed it. What a wonderful staff this hotel has. Rooms are nice and clean and very up to date. Close to restaurants within walking distance and the surrounding areas (Bad Lands, Mt. Rushmore, Wall, etc) are pretty close within driving distance of less than an hour. I recommend this hotel and restaurant to anyone in the area. Thank you Ramkota. So if you are ever stuck in South Dakota or just visiting, make sure you stay here.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Our entire team is thinking of you and your family, and especially your mom and wishing her a full recovery. We appreciate you having stayed with us, but wish it had been under different circumstances. We hoped we provided you a restful, home-away-from-home during what must have been a very stressful time for you all, and I'm glad to hear we accomplished that. Thanks so much for taking the time to write and share your experience with us. I will be sure to pass along your comments to our team.

"Great water park for the kids but rooms are overpriced."

2
09/08/2016

We took our grandkids to Rapid City for the weekend. We reserved a room at the Best Western because of the water park. The room was clean but the bathroom was very small. We had a problem finding a power outlet that would work. Our first morning there, we went to the restaurant for breakfast. All the signs in the hotel including a blackboard in the entry claimed the restaurant serves breakfast until 10:30 AM. We arrived at 9:58 and were told we couldn't get breakfast because they shortened it because of the rally. The hostess told us we could "load up a couple of plates from the buffet" if we hurried. We mentioned all the signage claiming they served breakfast until 10:30. All the hostess did was shrug her shoulders and say sorry.

"Best Western Ramkota is home away from home without the house work"

5
08/08/2016

The Best Western Ramkota is a wonderful hotel! The minute you walk in you know you are in the right place. From the welcome of the front desk staff, the professional housekeeping staff, the Bison in tiles on the floor, the wonderful art work throughout the hotel. It has a great restaurant, good prices and excellent waitstaff. Close to the interstate, mall, downtown, and lots of food. Great room! use your BW Reward pts here.

"dog friendly, nice sized room"

3
06/08/2016

We appreciated the room on the ground floor because we brought our dog and it was close to the dog exercise area, however we heard alot of hallway noise probably because it was at the end near the exit, though it did not keep us up at night. The sliding glass door provided easy access to a grassy area for our pup, however the door was very hard to slide open and close. It was a nice sized room for 2 adults and our large dog. Thank you for being pet friendly allowing us to make it easier to travel with our dog. Didn't eat at the hotel's restaurant. There were several other food establishments nearby, which we chose instead. Price was okay, even with the military discount. We paid less at StayBridge Suites in Iowa even with the pet fee and the room was nearly the same size.

"Super bar and restaurant"

4
03/08/2016

This hotel had comfortable beds, room to move around and an adequate bathroom (it was however difficult to get the shower curtain arranged to prevent water from getting on the floor). My friend and I enjoyed martinis and good meals in the restaurant on several occasions. Parking was abundant. The hotel staff were friendly and helpful.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Jan: Thanks so much for staying with us and for taking the time to write a review. We appreciate your business and are so glad you enjoyed your stay with us. We hope to see you back again soon. Best regards,

"Fun hindered by failed service"

2
01/08/2016

Called 4 hours early because plans changed to see if we could check in early, were rudely told rooms are only GUARANTEED after 4:00 p.m., but to stop in and check they were often open early. We stopped, not ready (which is fine because they said it may not be). We were told "a half hour longer" several times and it was never ready each time. No attempt was made to clean that room early, in fact it was well AFTER 4 before it was available. No apologies, no acknowledgement. When we entered the room it wasn't clean. Counters were not whipped off and you could hardly see out the windows. We had one bath towel for two adults and two kids. For paying just under $300 a night for a suite that was disappointing. Workers smoke outside the bar so it all stinks. We went to the front desk to get new keys 9 times over the two nights because they didn't work. Finally after the second time the front desk sent maintenance they replaced the door lock. The hall between the two pools is a hazard because there are no rubber mats so we saw several fall between the two because it was wet tile. When they came to 'clean' our room the second day, they made the bed, replaced our towel with one more towel and didn't vacuum or put trash bags back. We asked the cleaning crew for the vacuum and ended up doing it ourselves. Through it all we remained gracious to the staff and treated them with respect but that was not returned. Instead they were rude and acted as though we were an inconvenience. This may be as a result of the General Manager, whom we contacted regarding our experience. On the back of all of the receipts and more than once during our stay we were reminded to review the hotel and that leaving an '8' was not good enough. We were told if there was anything wrong with our stay to contact the manager Michelle Lamphere, and let her know how to make it right. We did just that emailing her more than once and heard NOTHING. My entire family stayed the same time we did and each had issues during their stay... my brother had a picture fall off the wall while they were in bed and hit him in the head before hitting his wife and breaking. Again no apology. For a family type establishment who charges a lot of money, the service isn't worth $1! We saw two other hotels not far from there with water slides.... I'm sure they would appreciate the business!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for sharing your experience. As I wrote, in my email to you, I am terribly sorry for the issues you had during your stay. Although some of the items you mentioned in this review were shared with me in your previous email (which I responded to), you have added some new details which you hadn't previously mentioned. I will follow up with my team on all of the things you have shared and address them immediately. Best wishes to you in your future travels.

"High season, not a lot of choices available"

3
31/07/2016

Quick road trip along I90, during high season, you don't have a lot of choicesin Rapid City. Finally found space available and a reasonable (for the season) rate at BW Ramkota. Huge hotel complex set up for conferences and family fun. We did end up with a first floor room in the back which was nice for a one night stay. But the room has a sliding glass door. Not the safest feel. We went out to get some dinner and when we returned a tour bus was parked in front of our unit and right next to the disabled parking (which we use). My husband was worried about how the driver was going to get out in the morning and I was concerned about the noise from a group of people loading, but we left before they did, so it worked out. Breakfast is not included here. The onsite restaurant does not serve breakfast although I think you can preorder something? We didnt want to take the time to go to a sit down restaurant so just picked up something at the gas station next door. The hotel was clean and is probably fine. On our return trip we found another place which we preferred. For families, probably a good place.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us during your recent travels through Rapid City. We appreciate your business and you taking the time to write and share your experience at our hotel. Our hotel restaurant is open for breakfast, but as you mentioned it is not included with your room rate. Best wishes to you in your future travels.

"Terrible Experience"

2
29/07/2016

We had reservations for 7/25/16 - 7/27/16 staying in a suite with jetted tub, fireplace, and small bar area. We were really excited to be going to a place that sounded nice, and had a waterpark all together that was close to the interstate and dining. We arrived at about 1 PM after a 4 hour drive and walked into the lobby. The entrance and lobby looked really nice, the front desk staff not so. There were 2 ladies at the front desk. I asked if early check in was possible today and without looking or anything was told no very rudely. I kindly asked if they would call me when my room was ready and they took my information and we left to walk around and look at the place. We first walked down the hall towards the rooms/water park and were hit with a wall of cigarette smoke. There is a bar area there and boy was it smoky outside in the hall. We walked into the water park and it was really nice and clean. My 2 year old was really excited. We then left and went to Mt Rushmore for the evening and returned about 5PM. Never did anyone call and let me know my room was ready. When we arrived the ladies at Front Desk changed and were kind however nothing over the top. We were given our room keys told where the room was located and went on our way. We were able to park near an exit which is right near housekeeping and carried our things in. (however this door never locked and anyone could walk in or out without keyed access anytime of the day or night) We unloaded our stuff and nearly had my kid ran over by people cutting thru the parking lot. The hotel runs between 2 streets and to avoid a light you can cut thru the parking and man do people race thru here. We went to our room. It was nice however not at all met our expectations. It is 2 standard rooms with a double door between them. The spa tub was very nice, however the bathroom is a standard bathroom and there is only room for 1 person in it at a time. It is EXTREMELY small for a suite. The faucet in the bathroom had the hot and cold on the wrong sides and I was always burning my hands while brushing my teeth forgetting that the cold was on the left instead of the standard on the right. The TV and couch/recliner were really nice. The bar area not so much. The refrigerator was an apartment style that was shoved into a hole into the cabinets which was way too big for that. The fixture on the wall is about 3 inches off level and when sitting in the living room area looking at it its really embarrassing. The fireplace does not work. Now to the water park. It is really a nice water park for small children. It was really clean and the only part of the hotel that was to my satisfaction, however the water was REALLY cold. My 2 year old was shivering while playing and riding down the slides. He actually played about an hour and asked to go get warmed up so we left and he played in the spa tub. Overall I was extremely dissatisfied with this hotel and would not recommend it to anyone. It has such potential to be a great resort and the prices could be increased and people would pay for it, however given its current management it is not.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Tanner: Thank you so much. I REALLY appreciate you taking the time to share your experience with us, especially with the level of detail you offer. Having insight into our guest experience is how we will continue to improve. Our suites, and other guestrooms, are scheduled to be completely remodeled this fall, which unfortunately, is overdue. I'm so sorry the daytime front desk staff didn't follow up with you or, moreover, make you feel welcome and appreciated, and I will follow up with my team to address that. Although early check-ins aren't usually possible during our peak season, and with a full hotel, the staff should have communicated that to you. We wish you well in your future travels, and hope you'll give us another try in the future. Best regards.

"Slow maid service no supervision in Water Park"

3
29/07/2016

For 170.00 a night I would expect better service. Maid service was painfully slow, usually not getting done till late afternoon. No supervision at water park teen kids running around like nuts. Staff was somewhat rude and non caring.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Ronald - Thank you for taking the time to write and share your experience at our hotel. Please accept my apologies for the housekeeping service not being completed until the afternoon for your room. During peak summer season, when we have a full hotel, that sometimes happens. However, if a guest requests service at a certain time, we can certainly make every effort to clean the room when it works best for you. I will follow up with our waterpark staff to be sure that your comments are brought to everyone's attention and to be sure we address any issues. Your feedback is greatly appreciated. Best regards.

"Great hotel, awesome water park!"

5
29/07/2016

We chose this hotel because it is close to the Rapid City airport and we had a 6 a.m. flight the next morning. The hotel staff were extremely accommodating and helpful. They provided a free shuttle service to the airport at 4:30 in the morning. They also provided shuttle service back from the car rental place where I needed to return my car in town. The amenities were very nice and the room comfortable. The best part of the stay was the water park. My kids, 13 and 6, loved it. So much fun for all ages! We had a great, relaxing stay after a long road trip that was just perfect before setting off on our early morning trip the next day. The restaurant was also great. The kids menu was good and portions really good. Overall, we had a great experience at the Ramkota and would definitely stay there again if we ever find ourselves in Rapid City.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your experience, and for staying at the Best Western Ramkota Hotel. We appreciate your business. I'm so happy to hear you and your family had a wonderful stay and that you enjoyed the waterpark. We hope to have you stay with us again in the future.

"Poor service and toilet clogged"

1
29/07/2016

Lousy service, over-charged for extra bed without telling us, and toilet clogged. No breakfast at all. We were 2 couples and had to share one room which was called a king suite and cost $250. However, it was a small room with an outside door and was the bare minimum. No breakfast and toilet clogged. When we called the desk someone came to our door and tossed in a plunger -- no attempt to fix problem for us.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for sharing your experience and for staying with us. We do not include a complimentary breakfast with your room, but do have a wonderful full-service restaurant on site. I'm sorry that the room you booked, with one king-sized bed, wasn't perhaps what you had in mind for 4 adults. I will follow up with my maintenance team regarding your experience with them. Our team is normally very dedicated to serving our guests, and this kind of behavior would definitely be unusual, and not acceptable for a member of our team. Thank you for bringing it to my attention.

"Ramkota more like Shamkota"

1
27/07/2016

Two rooms three nights 1200 us dollars not worth it. Travelling with two young children arrive at 3:15 pm. Have driven 700 miles approx. We are hot and tired and are thinking boy it will be nice to check in. Staff at desk rudely say no check inns till 4pm no way can we get in 45 min early. This is a huge hotel different entrances and wings. Two rooms two room keys. Drive to our entrance get to the room. The keys don't work. Sigh. Drive back to front desk 12 other people in line with same problem. Back to the rooms and we look at suite. Its really just two rooms with a wall taken out. Uncovered sewer clean out right by bed and a plug in. That's a code violation here. Was told because its a suite there would be full sized fridge. Nope small bar fridge instead. We put our perishables in the fridge milk cheese and veggies. Never noticed right away but fridge was not working. Had to throw food out. Maintenance guy shows up and says fridge is on a timer oops. He leaves 4 hrs later still not working. Now that bathroom in this suite for 215 dollars a night is something right out of the comics. Two doors and a potty jammed between the wall and sink that you have to be a super model to fit into. On top of all this the firearm goes off the next day. No staff to point you in a direction to exit and no all clear signal. Anyway I could go on and on. I give this place a 2 out of 10.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Dana: Thank you for your comments and for staying with us. Please accept my apologies for the issues you experienced during your stay. We don't have any rooms with a drain/clean out in the bedroom area. I will follow up with my team to be sure that if we address any other issues that you described. Best wishes to you.

"Close to freeway"

3
27/07/2016

Easy access - kind staff - quick access to freeway for getting to downtown and to airport. Would likely stay there again. Would especially visit when travelling with young children to take advantage of the indoor water park.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
We appreciate you staying with us and for taking the time to share your thoughts on our property. We hope to have you stay with us again in the future.

"Over priced for this hotel ,"

3
24/07/2016

Upon checking in the front desk lady was crabby and rude . Not away to start off . The room we had was ok . No frig or micro wave . The air didn't work kept shutting off after a few minutes . So the room felt humid . It doesnt come with a breakfast . There are two different pool areas . One area is more for younger kids . Kids will enjoy it . Water was more on the cooler side .They do have two tube slides that go outside . Only went on one and it was pretty dark but fun . One very small round warm pool enough for maybe five people sitting . I think it must be for little kids . They do have a nice but small hot tub . And a larger pool . The floor between the two pool areas was very wet and slippy so you have to really be careful . Staff hard a very hard time keeping it dry . Maybe they should invest in a good rug or something .

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for your review, and for staying with us. I really appreciate your detailed insight which helps me to know what we are doing right and how we can improve our guest experience. Our hotel is currently undergoing a renovation which will add refrigerators and microwaves to all our rooms over the next year. I will follow up with my desk staff regarding their demeanor, and will follow up with my maintenance team regarding the slippery floor you mentioned. Your feedback is very helpful. Best wishes to you in your future travels. We hope to have you stay with us again in the future.

"Excellent stay."

5
23/07/2016

All staff were very pleasant and attentive. Everything at the hotel was well maintained, clean, and up to date. Our grandkids loved the water park and pool. The water park had staff on duty at all times that were very attentive. The workout room had great equipment and was very clean. We very much enjoyed our stay at this Ramkota. Additionally, we ate breakfast at the attached Minervas where the food was great and the staff very pleasant. We booked the internet Breakfast Special and received two adult complimentary breakfasts.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your having taken the time to share your recent stay experience with us. I'm glad to hear that our hotel and facilities were to your liking. We hope to have you stay with us again in the future, and wish you safe travels until then. Best regards, Michelle

"Listen to the reviews!!"

3
23/07/2016

I dont write reviews much because i am not a whiney little fairy. Just facts. NO continental breakfast!!! They have a restaurant and give worthless discounts on it. No fridge or microwave in the room. For as much as i paid i could have got a room at watiki!! If you are trying to save money and stay here for the waterpark. $230 bucks for one night Just go to watiki!!!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Andrew: Thank you for taking the time to share your perspective, and thank you for staying with our hotel. We appreciate your business. Our hotel is currently undergoing a renovation and by the end of next year, all our rooms will be equipped with refrigerators and microwaves. While our hotel doesn't offer a complimentary breakfast, we do price ourselves below the other hotels in the market to offset for this difference. Best regards, Michelle

"Bad Experience"

1
23/07/2016

This was our 8th stay at a Best Western on this trip and it was by far our worst experience. Check in went great, four people working behind the desk, all very friendly and helpful. Room was OK but bathroom was very small, plumbing didn't work. Drains were VERY slow and toilet plugged twice. They claim to have free internet available but dial up would have been faster. As stated by others no breakfast and a very expensive restaurant. Check out was bad as there was only one person behind the desk and she was extremely busy, I was unable to report the problems I experienced with this Best Western. At $200.00 a night this was a poor value.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for staying with us, and for sharing your experience. Please accept my apology for the problems you experienced with our internet and for not including a complimentary breakfast with your room. I am aware of a problem we had within the past two weeks on two days with regard to the internet, and that has since been addressed. If you shared the maintenance issues with our team to pass along to our maintenance department, I want to thank you. If you didn't, I would greatly appreciate you sharing your name with me so that I may follow up on those issues as well. We wish you safe travels in the future.

"Great stay"

5
22/07/2016

Got a king suite for our family of 6. We have 3 small kids and a teen and chose this hotel for the pool. As expected, the pool was the hit of our Black Hills vacation! Room was very spacious and beds were comfy. Had room to add a rollaway for our teen. Was well worth a few extra bucks to have a room of this size. We will definitely be back!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Brandy: Thanks so much for staying at our hotel. We are so happy to hear that our waterpark was the hit of your vacation in the Black Hills, and we look forward to having you stay with us again. Until then, we hope you and your family enjoy the rest of your summer.

"This BW did not fit our needs, Rude Staff"

2
18/07/2016

Have stayed at many BW over the years, some are better that other, this one was the other. Arrived at 2:45 pm to be told not so politely that our room wasn't ready, check-in isn't till 4 pm and to come back in an hour and fifteen and then MAYBE our room will be ready. Came back at 3:50 and was told bluntly that our room still wasn't ready and may be after 4 pm before it is. Just what every traveler wants to hear after being on the road all day. We took a seat in the lobby, at 3:55 another traveler came in to check-in and was told their room wasn't ready and check-in was at 4, they looked at their watch and the desk clerk say may be later. The guest said do I get a discount for you not being on time? as soon as the guest back was turned the desk clerck made a rude face at her. The rooms had no frigs, or microwaves. It does have a nice aquatic area if we had children traveling with us. On our return trip through we will be looking to stay somewhere else in Rapid City.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for staying with us and for sharing your recent experience at our hotel. Please accept my apology for your room not being ready prior to check-in time, or later than you had expected. And I'm terribly sorry to hear about the unacceptable behavior you described with one of my desk staff members. I will follow up with my team to make sure any such issue is addressed immediately. Our hotel is currently undergoing a complete renovation and all our rooms will be equipped with refrigerators and microwaves in the next several months. We hope you will give us another opportunity to try our facilities. Best wishes to you in your future travels.

"Ramkota Rapid City"

5
18/07/2016

We were part of a reunion group that stayed at the Ramkota. The rooms were good size, the water park was a great hit with our grandkids. The restaurant and bar were nice and very convenient. Located next to the major highway going into and out of the area. All staff members were friendly and helpful. We would definitely stay there again.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your recent experience at our hotel. I'm so glad your grandchildren enjoyed our waterpark facilities. We appreciate your business and hope to have you stay with us again in the future.

"Excellent"

5
17/07/2016

The hotel was very accommodating. We had to leave another hotel as it was disgusting and we refused to stay there, and they got us booked right in without a problem. Very clean, great, friendly staff, room had everything we could have needed. Will definitely stay here again. And the brunch on Sunday was delicious!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for staying with our hotel, and for taking the time to share your experience with us. I'm so glad you enjoyed your stay, and, I agree, the Sunday brunch at Minervas is fantastic. We wish you safe travels in the future.

"Good for our Young Family"

3
15/07/2016

This hotel was a good stay for our family, mainly due to the kid friendly pool area. The water was VERY cold though. It didn't bother our boys at all! The rooms were ok. Large and clean, but nothing special. Friendly staff.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us during your visit to the Black Hills. We appreciate your business and your willingness to share your experience with us. I'm so glad your family enjoyed our waterpark during your stay. I will follow up with my team on the cold water you mentioned. Best wishes to you in your future travels.

"Cross country motorcycle ride"

5
14/07/2016

We made reservations almost 8 months ahead. Our rooms were on second floor and no elevator. Had lots of bags, helments and gear to lug upstairs. Some had trouble finding rooms. Only one washer and dryer in only two areas that was pretty far from room. No continental breakfast available and this was the most expensive of all the rooms we stayed in. Resturant pretty expensive. Not sure we will return to this one again

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Nicole - Thank you so much for staying with us on your cross country ride. We appreciate your business. I'm sorry that your room was on the second floor, but am hopeful our bellstaff helped you with your luggage. We wish you safe travels as you carry on acorss the United States.

"Overal stay was good"

4
12/07/2016

The kids had a fun time in the pool area. We stayed 2 nights, and were given bands for the pool. The next day when I asked for more bands, I was told, I needed to bring the old bands back to the front desk, I guess to prove I had used them. I was not happy about the way I was treated, but I am not going to let one un friendly person change my overall review of this motel expierienc

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Kim - Thanks so much for staying with us and for your feedback. I'm glad to hear your family enjoyed the waterpark. I appreciate having the opportunity to know where we can improve our service and guest experience. I will follow up with my team to be sure that our staff are all friendly and helpful, and please accept my apology for you not having received that impression when you were working with our team member. Best regards.

"Way overpriced"

2
11/07/2016

The room was OK but not easy to get to. It was way overpriced for what you get. No breakfast but they will give you free passes to their waterpark???We were certainly not interested in going to a glorified swimming pool but were interested in eating a reasonable breakfast. Thank goodness for the Burger King across the street to get us down the road. If you want a reasonably priced bed to sleep in during your travels you might look elsewhere.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Gina: Thanks so much for taking the time to share your experience. I understand your perspective on the prices of rooms for our market, as they are very high during the summer season. While our hotel is priced more affordably than many other hotels, i understand that including breakfast would improve the value you receive for the price you pay, and I promise to review that for the future. We appreciate you staying with us and sharing your feedback. Wishing you safe travels in the future.

"Beautiful suite!"

4
10/07/2016

Upon check in, we were informed we received a free room upgrade to a suite. The suites were in a sort of weird, disconnected part of the hotel attached to the convention center, but it was like four rooms away from the waterpark so we couldn't have asked for a more convenient location. The room was absolutely lovely. Really spacious and really comfortable and clean. We ended up ordering pizza and eating in the room, so the table and chairs was super nice to have. I would've wished for more soundproofing. The hotel allowed dogs who barked at odd hours in the night and neighbors in the same corridor sounded like they were sharing our room the sound was so loud. The hotel had the largest standard pool I'd ever seen in my life. There was poop floating in a smaller pool in the same room as the huge pool that put us off swimming that night, but when we returned in the morning, it has been properly cleaned up. The waterpark was very nice, just too loud for our toddler. No free breakfast, so we made alternate arrangements.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your experience with us, and for staying at our hotel. We are happy you enjoyed our water facilities, despite the unmentionable you mentioned....so sorry about that. And I'm so glad you enjoyed our suite, and your complimentary upgrade. We value your business and hope to see you again in the future.

"No Amenities, Expensive, Filthy"

2
09/07/2016

I've stayed at hotels, motels, and many Best Westerns across the country. In terms of value for price, this is far and away the worst. I was greeted with a price roughly double that of the last Best Western I stayed at, along with the knowledge there would be no complimentary breakfast in the morning. Going to the room, which was nearly impossible to find because the hotel is designed so badly, I found a used wad of toilet paper in the toilet and used wet-naps in the trash can. Which made me wonder if they had bothered to clean my room at all since the last guest was here. The entire room smelled stale, the sheets reeked of mildew. Don't expect any amenities - there is no mini fridge in the room, and no microwave either. Probably to force guests to dine at the restaurant inside the hotel. I can understand not having a microwave for this reason, but it's a good thing we didn't have any medication that needed to be refrigerated - not having a mini-fridge is a bad oversight. The toilet won't flush unless you hold down the lever for 30 seconds (which might explain the presence of the wad of paper) and the internet is so slow it took about 10 minutes for this Trip Advisor page to load. On the plus side, there were no cockroaches in the room. Only moths, I assume they were after the stale linens. Normally I love and prefer Best Westerns, but the only problem with individually-owned franchises is sometime you get one that's really really bad. The Best Western Ramkota is one such, so please don't stay here. You'll get a much better value and a better experience staying at a Super 8 or something.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Dear Bill: I'm so sorry to hear about your experience at our hotel with your recent stay. Please accept my apologies for your stay not being everything we hoped it would be for you. While some of our rooms have been remodeled, I will admit that some are still in need of renovation. Over the course of the next year we will complete work on all of our rooms, including the addition of refrigerators and microwaves to all rooms. I will follow up on the housekeeping items you mentioned immediately to address any training issues we may have. Thank you so much for sharing your insight and for your business. I wish you safe travels in the future.

"too expensive"

4
06/07/2016

This was a very nice hotel but the cost is astronomical and the amenities do not match the cost. I have stayed in much better hotels with a bell boy to take care of my luggage. I had to take care of my luggage, along with finding the cart to do so. Breakfast was not included either.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for providing your feedback. I'm sorry that our bellman must not have been available when you arrived, from the sounds of your notes. We do provide bellstaff to assist with luggage and other needs every day. Our company is considering adding continental breakfast in the future, so your comment is very timely. Best wishes to you in your future travels.

"gold card member"

3
05/07/2016

hotel did not fullfill what was promised by best western gold card status. weekday stay and only given 15% discount. Very disappointed with not recieving the advertised rate by Best Western rewards points. West of Missippi river found most hotels ignored the benifits of gold status.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for your message. I replied to your property stay survey as well, and noted in that response that I verified you had been upgraded to an Executive level room during your stay, which is the complimentary benefit that we provide to all our Gold level members as a token of gratitude for your loyalty to our brand. We really appreciate your business. I'm sorry if the desk clerk who checked you in didn't let you know about that upgrade and hope that you now know we didn't make that mistake. I will remind my staff to be sure and communicate similar free upgrades to our guests to prevent similar confusion. We hope to see you again in the future and wish you safe travels.

"Road Trip"

4
05/07/2016

We only stayed one night as we traveled through and hit a couple of scenic options. The location was convenient with many restaurants, gas station and Rushmore close by. The staff were very friendly and efficient and our room offered nice décor and some of the comforts of home. Refrig and wifi. Being a family of 4 the sink outside restroom was nice to keep everyone moving through shower routine. Wish the hottub was larger, the pool a tid bit warmer. Pool deck a bit slick too. Overall a great stay for us. If we were that direction we would stay there again. Cool entryway too.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for your recent stay, and for choosing our hotel. I greatly appreciate you sharing your experience with me so that I can continue to work with my team to improve our guests' experiences while staying with our hotel. We wish you safe travels, and hope to see you again in the future.

"Great place for kids"

5
03/07/2016

We got there not knowing what to expect. Two older adults but with a family group of kids and grand kids. The pools were great and kept them all busy till closing, 10PM. Pools (2) were clean and well kept. Plenty of towels were always available. The lay out of the hotel takes a little getting used to. Large foot print. Many hallways. Parking was great, right by a door to our wing. Over all great place. Ate at Minervas in the hotel several times during our stay. Salad bar and hot soup always great. Highly recommended. Terri P. took care of us once and was a fountain of information on local stuff to do. And did laundry there which is great when going to be on the road for another week!!!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing you experience with us, and for choosing our hotel for your stay while in Rapid City. We appreciate your business. I'm so glad to hear you enjoyed the hotel and waterpark facilities as well as Minervas. I will be sure to pass along your kind remarks to our staff. We wish you safe and happy travels ahead.

"Repeat customer "

5
02/07/2016

This hotel is a very nice place to stay. The staff are friendly and very helpful. The rooms are spacious and clean and decorated very nicely. The western and Indian decor throughout is wonderful. The restaurant in the hotel is very delicious! The staff very friendly and attentive. We arrived just before closing time and you would never know with the service, wasn't hurried it irritated. Great food and great service. We stayed here a year ago when passing through and certainly went back to the same location because of the great stay we had before! Very much recommended!!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Margie - thank you for being a valued customer, and for staying with us recently. We appreciate your business and the insight you provide us for our team and operations. I'm so glad to hear you enjoyed your stay. We look forward to having you stay with us again in the future. Best wishes to you in your future travels.

"Good location to visit South Dakota's monuments"

4
01/07/2016

We stayed in a spacious room but missed the availibility of a fridge;Breakfast for our travel party was served in a special room but offered limited variety ( no cereals, no yoghurt, no croissants...)During dinner however there was ample choice on the menu list.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for your feedback which is invaluable as we continually strive to improve our guest experience. We appreciate your business and hope to serve you again in the future. Until then, we wish you safe travels.

"Customer Is Always Wrong"

1
27/06/2016

Basic issue is dishonest response to problems. Any problem is your problem. Did not have hot water for shower after long day out in the heat. Promised another room, which was then not provided. Promised 25% room discount instead, which was not provided. The buck passing staff simply ignores problems and says whatever it takes to make you go away in the moment, knowing there will be no accountability. It being hot outside, it seems they believe it is unreasonable to expect the air conditioning to cool the room, and management simply must be aware that many rooms have old tired AC units that cannot cope with the heat. Indeed, management must be aware that corridors of the motel differ widely in quality as age or lack of renovation impact things substantially. Lack of hot water, totally inadequate air conditioning, malfunctioning toilets, and just tolerable beds are part of their deal, and if that is not satisfactory, then it is you that is unreasonable. Could go on, but steer clear sums it. Management then responds after the stay with the boilerplate, "sorry you were not pleased, come again to allow us to show we will do better." Would not go there again under any circumstances.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for sharing your comments about your recent stay. As the hotel General Manager, I have not been notified of this previously, did not have the opportunity to speak with you and did not have your concerns brought to my attention during your stay. I do not believe the issues you mentioned are recurring problems in our hotel. I'd appreciate the opportunity to speak with you about your stay and make this right for you. Please feel free to contact me at [email protected] if you are willing to discuss your stay. Thank you for you consideration.

"Disappointing"

2
26/06/2016

Let me say the best stuff first. Great water park/pool area. I had fun on it, the kids had fun. Housekeeping staff almost always greeted you with a smile and a hello. The dinners were pretty good. I was there for business meetings. My company encourages us to bring our families to this one annual event. Our main meeting for the first day was to start at 4 PM. We live about 6.5 hours from the city. We showed up about 2 PM, I asked to check in. I was told our rooms were not ready. My family and I went and killed some time in Rapid City. We showed up just shy of 3:30 PM to check in. I was informed our rooms were not ready and would not be until 4. I let the front desk staff know, our meetings start at 4 pm. She simply said "sorry." I put in my reservations close to 5 weeks ago. There are 6 members to our family. They do not have a suite big enough to accommodate us, which was fine. Since we needed two rooms to sleep everyone and not be in violation of law/fire code I asked for two adjoining rooms. I was provided rooms across the hall from each other. When I asked about the adjoining rooms, I was told I should have used the verbiage of connecting rooms. Which they did not have available during our stay. So since we have little kids the thought of having the kids totally on their own in their own room was out of the question. After traveling so far, with kids, for a business trip (the hotel knew the rooms were for theses business meetings) it would have been nice to get into a room to freshen up and change out of traveling clothes. I sent a message to the manager about my problems, and she offered to let me change rooms though she admitted there was no connecting/adjoining rooms available during our stay, which I let her know there is no point in changing rooms then. I asked for a discount on the second room, I was not given one. The CusineArt coffee maker in our room never, brewed a cup of coffee the entire time I was there. The room my wife and daughters stayed in, had a hole in the wall. The hotel has no elevators. Thursday evening when we finally were allowed to go to our rooms, we saw at the top of the stairwell a dirty plate and butter knife. It stayed there until Saturday morning, then some time after 7 AM it was moved to the bottom of the stairs. It was then sometime between 10 AM - 12 PM, that it was removed from the stairwell. Again, there are no elevators, and I saw hotel staff (mostly housekeeping) using that stairwell. Breakfast, the sausages were over-cooked every morning of our stay. They have a hotel book and on the back of your bill both places say a rating of an 8 is average, if our stay is anything less then an 8 let them know. Again, I tell you, I let the manager know about the check in / rooms not connecting hassle and asked for a discount on the second room and was not even given as much as a penny discount. If my company ever books meetings there again, I will look for a different hotel to stay at.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for sharing your comments. Please accept my apologies for the issues you experienced during your stay. During our peak season it isn't always possible for us to grant early check-ins for arriving guests, especially when we are full as we were during the dates of your stay. Unfortunately, our connecting rooms were already booked when you made your reservation. In my communication to you I attempted to discuss the options we were able to provide you, including complimentary upgrades to two connecting suites, which you chose not to accept. Again, I'm so sorry we weren't able to accommodate your requests.

"Worst experience ever"

2
25/06/2016

The Ramkota Inn in South Dakota was probably the worst stay I ever had at a Best Western Hotel. So many things not working in the room. There was only one way to egress because the sliding door in the room could not open. You would have to break the glass to get out in case of an emergency. The toilet ran constantly, some of the outlets were so loose the plug on your device would not stay in. The internet was so slow that I could hardly stay on line. There is no complimentary breakfast of any kind, only an over priced second rate restaurant with so so food. I would never recommend this place to anyone I know because I wouldn't want to lose any friends. If I ever come back to South Dakota I will surely steer clear of the RAMKOTA INN.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Please accept my apologies for the issues you experienced during your stay. If you would be willing to share your last name and room number I would greatly appreciate the opportunity to address the problems with your specific room. Our hotel is just starting a renovation project which includes a complete remodel of every hotel room on our property. To date we have completed nearly one-fourth of our rooms. I'm in agreement that some of our older rooms need refreshing, but I haven't yet had anyone ever experience the issues you mentioned above. Thanks so much for providing your feedback.

"No elevAtor And did not receive what requested"

2
22/06/2016

Disappointed no elevators and requested a first floor room 3 days prior to our stay , was not in the mood to complain so ruffed it out and checked out the next day . No breakfast offered either for the money spent it was mediocre

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for taking the time to share your experience with us. Please accept my apologies for not being able to accommodate your request for a ground floor room. During peak season we aren't always able to grant every request. We appreciate your business and wish you safe travels.

"Clean, Comfortable Hotel but not a good value for the Money"

4
22/06/2016

This Best Western was clean, comfortable and had a wonderful pool and water slide. However, compared to other properties in the area it did not offer as many amenities for the price paid. Most lacking was any form of Continental Breakfast for Hotel guests and an extra charge for an in-room refrigerator, both mainstays at most Best Western Hotels and at all La Quinta properties. The location was very good, and made travel to restaurants, and area attractions easy. The beds were comfortable and clean, but be sure to bring your own pillows if you don't like soft "feathered" pillows. The lack of a firm pillow for those used to them, can interrupt a good night's sleep! Great hotel, large, and roomy but check around for amenities at other locations before booking- you might find a better value for the same price.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for your feedback, which is immeasurably helpful in our continuing work toward improving our guest experience. Our company will be reviewing our breakfast policy again later this year, so your comments are very timely. We appreciate your business and hope to have you come back and stay again in the future. Until then, we wish you safe travels.

"Close to everything..Mt. Rushmore, Crazy Horse and Walmart / Walgreens too !"

4
21/06/2016

Stayed here for a week, had a great room, one of the "remodeled" ones come to find out, and I'm glad: room was spacious, had a microwave and fridge, bathroom clean, beds comfortable and crisp clean linens..Staff very friendly and nice. I thought this hotel was on the outskirts when you look at website pic, but you are smack in the city..and I was fine with that..I couldn't hear any noise from my room, as in cars, etc. Hotel is close to highway 90 which is convenient.. and the tourist areas are driving distance..you could do short trips, day trips, or overnight....from Rushmore to Devil's tower, so many places to choose from.. If you can, drive through Spearfish Canyon, very cool.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to share your experience at our hotel. We appreciate your business and value your feedback so we can continue to improve our guest experience. We wish you safe and happy travels ahead and hope you come back and stay again sometime.

"Perfect for families with young children"

5
20/06/2016

This hotel ended up greatly exceeding my expectations. The rooms were completely updated, the beds were very comfortable, and the water park was perfect for our 2 and a half year old son to come back to after a long day of site seeing. He absolutely loved the pirate ship. We also loved how convenient it was to get to down town Rapid City, which we ended up going to every night for dinner. All in all we had a great stay and would definitely recommend this hotel to families with younger children.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for sharing your experience of your recent stay with us. We are so happy to hear that your little guy enjoyed our waterpark and was able to play pirate. Argh!!! We appreciate your business and hope to have you stay with us again in the future. Best wishes to your family as you travel.

"way over priced"

2
18/06/2016

coffee substandard,,no complmentary breakfast,,no microwave or fridge in room should of at least had one or the other..1st bestwestern that did not have one or the other,,killed bugs in room,,old dirty underware under chair,,coffee pot leaked made only alittle over half a cup--if ihad not been so tired I would of gone to the RAMADA,,BBUUTT the bed WAS VERY GOOD,,,

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your comments. I appreciate your business and am very appreciative of your insight. Please accept my profound apologies for the items you mentioned in your review. I can assure you things like that are not representative of our hotel operations. I'd appreciate the chance to contact you to discuss these issues directly, if you are willing. I can be reached via email at [email protected] Thanks so much.

"Ok"

3
16/06/2016

Stayed to attend an international event. The staff were friendly and helpful. The in house restaurant was great. of the 6 nights at the hotel we had a bottle of cleaner left in the bathroom, another day a cleaning rag was left on the bathroom floor, next there was a shortage of face cloths and one morning no hot water. the air conditioner struggled to keep the room cool.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business. Please accept my apology for the issues you shared above. I will follow up with my team to be sure we take care of this immediately. Wishing you safe travels.

"Good Stay"

4
16/06/2016

Good hotel, clean comfortable, affordable nice pool and accomadations. jsfljsklfja;sldjf;alsjkdf;laksjdfjklasfd; ajsdflajsklfdj;alsjfdlaksjdflakjsd;fklajdsf alsjfdlaksjfdl;kajdsklfajs;fdlkja;sldkfj;alskdjf;alojusio;whye;fioahs;fkla

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Julie - thanks so much for staying with us and for taking the time to write and share your experience at our hotel. We wish you safe travels and hope you come back and stay with us again soon.

"Best Western never disappoints"

5
15/06/2016

We stayed at this hotel because other hotels were booked up and we have stayed at Best Westerns many times before. It was a lovely hotel but a little over priced in my opinion. The suite was very nice and our granddaughter loved the water park. It is not the fault of Best Western that the area seems to be way too touristy and takes advantage of it.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Carolyn, thanks so much for taking the time to share your experience with us. We appreciate your business and your feedback helps us to continue to improve our service. You're right, the Black Hills area is certainly a busy area for tourism for the summer season, and the area prices reflect that. We were glad to hear your granddaughter enjoyed the waterpark. It's one of the things that we love most about our hotel...helping families to enjoy their stay. We hope to host you again in the future and wish you safe travels.

"Ok place to stay"

3
14/06/2016

Stayed here for 3 nights as part of a package holiday. This is a very noisy hotel where you can clearly hear the people constantly walking past in the corridor. We also had people stomping around in the room above. The room was nice enough with comfortable beds, a fridge and a microwave but no safe. However the free Wi-Fi didn't always work and the shower leaked water onto the bathroom floor. Breakfast isn't complimentary so we dined elsewhere. I'm sure there are plenty of better places to stay in Rapid City.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for taking the time to share your comments with me. I always appreciate the opportunity to find ways to improve our guest experience. I will follow up on the items you mentioned, and would appreciate knowing which room you stayed in, or your last name so I can have maintenance take care of the room. Please feel free to email me at [email protected] if you are willing to share that additional information. In the meantime, we wish you safe travels.

"Stay to attend a conference"

4
14/06/2016

Facility was great, staff were outstanding. Basically everything about the facility was great except there was no elevator from the ground level to the 2nd level of guest sleeping rooms. This made for extra work getting luggage to the room.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to share your experience with us. Please accept my apology for the lack of elevator on site, but I'm hopeful you utilized our bellmen, who are on staff to assist our guests with luggage, etc. We appreciate your business and hope to have the opportunity to host you again in the future. Wishing you safe travels.

"Great Conference Location"

5
13/06/2016

Attended a conference last week and it was great. The rooms were super clean, staff pleasant and a variety of amenities to please. It is a bit spread out with conference rooms spread across the complex. Conference food was good. I would definitely go back.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for your comment and feedback. We greatly appreciate the opportunity to constantly improve our guest experience. I'm glad to hear your enjoyed your conference, our clean hotel and the wonderful food from Minervas. Best wishes to you in your future travels.

"Great place for a conference"

5
13/06/2016

This was a fantastic place for the conference, enough rooms and meeting facilities. The food was top notch and the staff was very professional. Location next to the interstate makes it easy to find and close to shopping area.s,

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you, Greg, for sharing your experience with us. We are so happy to hear you enjoyed our hotel and the fantastic food from Minervas. We appreciate you taking the time to write, and hope to host you again in the future. Best wishes in your travels.

"Try Somewhere Else"

2
10/06/2016

Rates are extremely high considering, no breakfast, pool slides closed more than open, room services didn't clean hallways or staircases as a food tray stayed in staircase the entire 2 days we were there. Our reservation email said if you found the rate lower you would be refunded plus $100 we were charged $169.99 we found it on Best Westerns site for $149.99 when I called the number the lady constantly argued with me that they cant change my rate to $149 after I have checked in, then when I asked for her to transfer me she hung up on me. We stayed in a Best Western in Kansas City and it was AMAZING. Told each other we would only stay at Best Westerns from now on. This Best Western left me never wanting to stay at one again

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Kelsi: Thank you for staying with us and for sharing your comments. I'm sorry our rate guarantee policy didn't apply to you after your arrival and stay. I have made sure your comments have been seen by Best Western International offices for their review. I appreciate you bringing your concerns about the room service trays in the stairwell not being picked up in a timely manner, and will work to make sure that doesn't happen again. Our waterpark was open from 8am to 10pm, our normal hours, during your stay. I'm very sorry to hear of your disappointment, but really do appreciate you taking the time to write. We wish you safe future travels.

"Great hotel!"

5
08/06/2016

We had a great experience at the best Western in rapid city!! The staff were all super nice, the rooms were clean and spacious enough, and to top it off the water park and pool were amazing!! It was pretty crowded but there was still plenty of space (and they kept towels stocked!). My kids had a blast and didn't want to leave! We enjoyed our stay so much we've already booked our next night at a best western in Kansas city (traveling south)...

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your experience. We appreciate you staying with us and are so glad to hear you and your family enjoyed the waterpark and pool. We wish you safe travels south, and hope to have you stay with us again in the future.

"Water Park for kids"

3
01/06/2016

I checked in with the young woman whose name tag displayed the title of Director of First Impressions. She never made eye contact and never smiled. I felt like she wanted to be anywhere but where she was. Very complacent and strikingly uninterested in the standard check-in details she must go over with every guest every single day. Overall, not a very good first impression. The room was adequate for our needs, but there is no elevator so make sure you request a first floor room if you have trouble with stairs or have a lot of stuff to bring up with you. The room door was tough to open and even more difficult to close. The bar on the door to exit the building broke when we left making me question if we'd even be able to get back inside. Don't expect any premium channels or even a guide channel. Get ready to channel surf like the good ol' days to find something to watch (there is a channel listing available, but I googled to get a guide for various channels so I could find out what was available to watch). Free coffee and water, but no food. Speaking of food, there is room service available. Our first morning there, an empty-ish tray was at the bottom of the stairs. It was there 2 more days with people adding to it before it was gone the morning we checked out. I absolutely hated the pillows and woke up several times every night having to readjust to get comfortable. A swan made from a pool towel greeted us with a personal note from a housekeeper upon our arrival. The second day the blankets and stuffed animals my kids left in the room were nicely displayed on their bed. However, there was "something" left in the tub and streaks on the mirror so I'm not so sure on how well our room was cleaned and also scared me a little thinking if it were cleaned well enough before we got there. Our last night there, my daughter fell and hurt her arm. I have some hotel experience and told my husband we should go report it to the front desk in case there is a need for further medical treatment and also to get an ice pack. I got to the desk and could hear people having a conversation in the back office. There wasn't a bell or anything to ring for service so I had to wait until the funny story was finished before anyone came out. I told the front desk attendant that my daughter had an accident upstairs and requested an ice pack. She didn't say two words, went in the back, got me an ice pack with a towel, clearing it with her coworker, handed it to me and as I started to walk away, asked for my room number. She did not take any further information from me about what happened, my name or my daughter's name or ask if we needed anything else. Even if it's not hotel/corporate policy to fill out an accident report, a decent human reaction might be to ask if she was ok. Nope. Not even that. I checked my bill the next morning to see if I had been charged for the ice pack (still not sure I won't be) because of the lack of empathy, sympathy, and professionalism here. On to the waterpark. Great place for young kids. The only highlight of our stay in my opinion. There is a separate pool (deeper) and hot tub if ankle deep water isn't your thing. We never went in there because my kids are 5 and under so the kiddie pool was the place to be. It was a busy weekend so I expected a lot of people, but it wasn't horribly overcrowded. I was told upon check in that the pool wristbands we got were for our entire stay and if we take them off, we had to bring it back in order to get a new one. Wow. Ok, so back to that first impression, now I feel threatened that the pool police are going to take my kids out kicking and screaming because they lost a wristband or took it off. Still, they did have a good time and with no lifeguard on duty, the "police presence" isn't quite as worrisome as you might think. Overall, the location of the hotel is great. Close to shopping, food, and easy interstate access if you're passing through. My kids were happy with the pool. I'm not impressed with the customer service or the accommodations so I will explore other options next time we are in the area.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for staying with us and for sharing your experience. I'm disappointed and concerned to hear of several of the things you mentioned, and will be following up with my team to address any concerns with our operations. You taking the time to share these things with me provides valuable insight into how we can improve our operations. We wish you safe travels in the future and hope to have you stay again someday.

"Great Hotel close to shops and I-90"

5
29/05/2016

Updated hotel with clean, quiet rooms, near shopping, restaurants, and next to I-90. Restaurant on premises. Minutes away from Mt. Rushmore, Badlands, Custer Park, Crazy Horse, Bear Country USA. Would recommend

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for taking the time to share your experience with others. We wish you safe travels and hope to see you again in the future.

"First appearances aren't always right!"

4
28/05/2016

It was rather disconcerting to be barked NAME!? by the duty clerk at check-in. Not a great welcome and we were off on the wrong foot. However, we were treated well by the same lady when we had an issue with the ground floor room. No issue to move us to an upper floor room from the room to which we were originally allocated. The rooms are very clean and the beds are very comfortable. There aren't safes in the room but this was the only downside. There's reasonable gym and the pool is great. The staff in the restaurant for both breakfast and are very good and both breakfast and dinner are very good. There is a good choice of wine by both the glass and bottle and there's 50% discount on Tuesday, Wednesday and Thursday on all bottles of wine. Recommended.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to share your experience with us. I will follow up with my team member regarding your welcome upon arrival. We appreciate your business and hope to see you again in the future.

"Great family run business"

5
23/05/2016

Stayed there on our trip west and couldn't be happier. Good people who helped explain the areas sights. A family run facility and almost all the employees are family members. Don't think twice about spending time with the good folks here.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to share your experience, and for staying with us. We wish you safe and happy travels ahead.

"Average room, Horrible service"

2
23/05/2016

If you just a room with no care from the staff this is the place for you! But if you experience any issues, don't count on anything happening about it or staff caring. Security just barges into your room thinking they can enter the adjoining room through yours, smart! The management doesn't listen, care, or even try to come off that they want anything other than your money and you to leave them alone! Do yourself a favor and just pay the extra $20 and go to IHG or Choice hotels!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
I appreciate you taking the time to share your perspective about your recent stay. I believe the above review is not accurate. As I shared in both my voicemail (at your room during your stay) and email, I did make several attempts to contact you and attempted to offer you a refund. Please accept my apologies for the issue with your television, and for our security staff disturbing you with the emergency in the room next to yours. We appreciate your business and wish you well in your future travels.

"Disappointment"

3
20/05/2016

Very disappointed to learn the hotel was under construction and no breakfast was offered, even though it was advertised as having a "free continental breakfast." Therefore, It would have been nice to know this before arrival so we could have budgeted for the extra meals. It was right next to the freeway and you could hear the freeway traffic. There wasn't enough parking so we had to park our vehicle in an area not close to our room. We tried to make the best of it since we weren't in our room very much. The lobby had piles of stone that needed to be attached. The outside had piles of stone also that needed to be affixed to the front of the hotel. At least there were a number of restaurants within close proximity to pick from. Had we known these things prior to making our reservations we would have looked for a different hotel. Best Western hotel is usually a very good hotel, but our trip to South Dakota was disheartening. We also stayed at BW in Sturgis and were also disappointed. We finally got breakfast, but there wasn't much to pick from. And there were slamming doors all night long. This one was also close to the freeway which was very noisy. Don't get me wrong, we loved everything we did in South Dakota. Just not too happy with Best Western this trip.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Dear Debra: Please accept my sincerest apologies for the inconvenience and disturbance our lobby renovations caused you during your stay. Our 3-week project turned into a 5-week project, which unfortunately affected our hotel longer than expected. Thankfully, it is completed now. Please let me know where you found an advertisement for free breakfast for our hotel, so that I can look into that. We have not ever advertised complimentary breakfast. Instead we have the award-winning Minervas Restaurant on our property. We appreciate your business and hope to have the opportunity to serve you again in the future.

"A solid choice in Rapid City"

4
17/05/2016

An excellent choice for Rapid City, and could not be more convenient. Under renovation, but will be beautiful once complete. You also get a discount at Mobil nearby. No continental breakfast provided, but the restaurant is reasonable (and beautiful).

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience and insight. Please accept my apologies for the renovation work we had ongoing during your stay. Thankfully that will all be complete this week. We hope to hose you again soon and wish you safe and happy travels.

"Nice place"

4
17/05/2016

We needed a pet friendly place in rapid city. All the hotels in the area were booked due to conventiins, but this BW managed to squeeze us in. The place is currently undergoing a renovation, but that didn't effect my opinion. The staff were friendly and courteous. The room was clean and well maintained. The restaurant was pretty good. I definitely would stay here again.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Dear Steve: Thanks so much for taking the time to share your experience with us. Please accept my apologies for the renovations. But we hope you'll come stay with us again and enjoy the finished product. We are completing them this week, in fact. Best wishes to you in your future travels.

"Average Hotel with Neat Water Park"

3
16/05/2016

We chose this hotel specifically because it has an indoor water park (free for guests) and we travel with 3-year-old twins. That said, the water park was pretty fantastic for the kids... we traveled in mid-May and, even on the weekend, the water park wasn't overly crowded. The twins loved the pirate-themed park, the small slides, etc. There were two large slides for older children, and a large pool/hot tub across the tiled hallway. You leave the water park to go to the pool. They're in different rooms. The water play hours were generous (8am - 10pm). Wrist bands were required to use the water park/pool facilities, but they could be exchanged at the front desk for new ones if you lost one or removed one. The hotel was under construction (the lobby was completely torn apart), so it isn't fair to judge the lackluster appearance at this time. We checked in at 4pm (which is the check-in time), so there was quite a wait to check in. Long lines. Lots of impatient, screaming children. There were only two people checking in guests. The woman who checked us in was busy and she didn't take a lot of time with us to make sure we knew where we were going. She gave us a map, highlighted it, said have a nice night and then was on to the next guest. She wasn't downright rude but she could have been friendlier. I appreciate the fact that she was busy but we were confused when we left the lobby. We followed the map and found our hotel room. Parking is a pain... we parked in front of our room (1509), but had to walk all the way around the building to find our way inside. Would have appreciated the heads up so my husband or I could have found the room and opened the sliding glass door to the parking lot for ease of transporting luggage... we hauled it all the way around. The woman who checked us in could have let us know. The room itself was fine. It was big enough, the beds were comfortable. We were disappointed that there was no microwave or refrigerator. The bathroom was standard. Not a lot of frills, but clean and serviceable. We were also disappointed in the lack of a continental breakfast. I guess we are so used to getting a free continental breakfast (at literally every other hotel we've stayed at in the last 3-4 years) that we expected it. It certainly wasn't advertised! But we were surprised and a little irritated it didn't have one. I ran to Wal-Mart (3 minutes away) and bought some muffins for the morning. The air-conditioning unit was difficult; we never figured it out. Luckily, it was cool outside and we ran the fan until we were comfortable. Room was really hot when we first got into it. Finding the water park from room 1509 was pretty awful. It is a LONG, LONG walk. Especially for little kids. The tile floor in between the water park and the pool was wet and slippery and, despite there being a WET FLOOR sign, it seemed dangerous. The walk there was confusing and long, but the walk back was much worse: the hallways are air-conditioned to the point of FREEZING when wet! The kids were blue-lipped and shivering by the time we navigated the long hallways back to our room. We threw them into the bath to warm them up. That would be my biggest complaint. The hotel was rather noisy (of course it was! it has an indoor water park!) which didn't bother us any. Our kids were just as loud as any of the other kids, but my husband and I would probably not choose to stay here if we weren't traveling with the kiddos. It quieted down about 11pm, an hour or so after the water park/pool closed, but it was pretty loud up until then. All in all, I would stay here again. My kids are begging to go back to the water park and they said it was their favorite hotel ever (and they've stayed in plenty). My husband and I weren't all that impressed, but if the kids are happy, we are happy. I would definitely ask for a room closer to the water park/pool if we were to book again... even if we had to pay a little bit more. It was TRULY a LONG walk down several ICE-COLD hallways.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your experience with us. Your insight is very helpful, especially the details, things like hallway temperature and our not having explained directions and distances, etc. will help me to share those things with our team to continue to improve our guests experience. Please accept my apologies for the construction in the hotel, as I know how inconvenient it was. We appreciate your business and hope to have you come visit us again in the future. Best wishes in your future travels.

"Basically a good hotel, but..."

3
04/05/2016

The Ramkota seems to be basically a good hotel as long as it is not under renovation. During our stay we were not able to use the Fitness Center. However, we enjoyed the really spacious indoor pool they have. And because there is a direct connection to a water park we can imagine that it is good for families with young kids. we stayed in the building G and unfortunately the internet was very weak and broke down several times. staff told us they can don nothing in this repsect due to technical (?) reasons. Recommendable is the restaurant which is part (?) of the hotel. They have good wines and the food at dinner was also good.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for sharing your experience with us. Please accept my apology for the inconvenience you experienced during our renovations. We appreciate your business and hope you come stay with us again in the future. Best regards,

"Really nice hotel but under renovation "

4
03/05/2016

We stayed three nights at this rather large hotel recently. Pretty much everything was very good, from our renovated rooms to the pool to the restaurant (with a pretty fine salad bar) to the friendly front desk folks. Our room had a handy Fridge and microwave and the lighting was better than at most hotels. The only things to work on: there was no sign indicating that towels could be hung up and reused, like you see at hotels worldwide. Also, the discount on gas at the adjacent gas station is only 2 cents/gallon, which the front desk clerk didn't know the details about. Third, it would be handy if the lobby PC didn't require a password and had desktop icons for airlines to quickly print boarding passes like I've seen elsewhere. We enjoyed our stay and may very well be back!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your experience with us and for the great ideas of improvements and helpful things we can do to improve our hotel for future guests. We will work to implement them. Best wishes to you in your future travels. Thank you for your business.

"Very Nice!!"

5
02/05/2016

We stayed at the Ramkota for our daughter's 12th birthday with four other friends and it was very enjoyable. Nice large rooms and the pool and water park were and excellent additional feature. The location was perfect being within walking distance of the mall and the theater.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for sharing your experience with us, and more importantly, for staying with us. We appreciate your business and are so happy to hear you enjoyed yourselves. Happy birthday to you daughter! We hope to see you again soon.

"Definitely worth it for young kids"

4
02/05/2016

The water park the hotel advertises is great for younger kids! If you are staying at the hotel you get free admission. Our three year old loved it. They had some larger slides, but the majority of it was for younger kiddos! The regular pool is also awesome. Probably one of the largest hotel pools I have seen! The room was nice and they were quick to respond to our request for a fridge and microwave in the room! The property is very spread out and many of the rooms have exterior access as well as interior. There is a restaurant on site, and you can get room service. But the hotel itself does not offer a continental breakfast.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your comments. We are glad to hear you and your little one enjoyed the waterpark and pool. We think they're pretty fun too! Wishing you safe travels in the future. We hope to have you stay again sometime.

"Rapid City Business Conference"

5
02/05/2016

Hotel is an excellent place to stay. It's location was great. Very close to other hotels and places to eat. Mall areas were very close for shopping. Excellent place to hold a conference in the Black Hills. Rapid City has many attractions for families especially the National Monument of Mt Rushmore

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
We appreciate you sharing your experience with us and we appreciate your patronage. I'm so glad to hear that our hotel was a great place for your conference. Wishing you safe future travels. Please come back and see us again sometime.

"Breakfast & odor in room"

4
02/05/2016

I meant to ask why there was no breakfast. Every Best Western we have stayed in (about 35-40 different ones) there has been at least a continental breakfast. But that problem is really not a big problem...we can do without breakfast. Our first room had a bad odor which was rectified by changing rooms.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. While our hotel doesn't offer a complimentary breakfast, we do have a fantastic full-service restaurant, Minervas. Please accept my apologies for the concern with your first room. I hope the matter was addressed to your satisfaction. We wish you safe travels in the future and hope you come back and stay again sometime.

"Excellent hotel for the Black Hills,SD area!"

5
30/04/2016

The Best Western Ramkota in Rapid City, SD is an excellent hotel option! It not only has a fantastic location just off I-90, and within 30 minutes of most of the best sites in the Black Hills, but it also has a FANTASTIC water park for the kids, and a WONDERFUL restaurant (Minerva's) with a full menu and wine list that will satisfy everyone's appetite!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience with us and others. We greatly value your feedback and use it to shape our future. Best wishes to you in your future travels and we hope to host you again in the future.

"Big facility with a lot of amenities"

5
27/04/2016

We were surprised how big this hotel was. We were told they book up well in advance and have had people stay from various countries. They have a conference center, a small lounge area that is a mini casino, a pool area with tubes and slides, a great restaurant attached to it. The room was comfortable and the staff very friendly. They were in the process of remodeling the lobby and from the looks of it, it will be really lovely when they finish.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Denise: Thanks so much for staying with us and for sharing your experience. Your feedback is invaluable in helping us to constantly improve. We're sorry about the lobby remodel project going on during your stay and really appreciate your understanding. We hope to see you again in the future. Til then, wishing you safe and happy travels.

"Handicap-accessible and pet friendly"

5
26/04/2016

Excellent setup of room, although the handicap accessible room couldn't be further away from the parking lot and still be in the same building. While it was right next to an entrance, from the parking lot to that entrance was down six steps! Also the dog walking area had two dispensers for poop-bags but one was empty and there was no trash can nearby. This is why I give it 98 out of a possible 100.

Michelle L, Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and insight into how we can improve our hotel for all our guests. The items you noted will be shared with our maintenance team so we can address them right away. Wishing you safe travels and we hope to see you again soon.

"A FANTASTIC BEST WESTERN"

5
23/04/2016

I came out here to work at a conference and it was being held at this hotel so I was booked to stay here which made it so convenient. Everything has been wonderful here! The staff is cheerful, helpful, and friendly. As soon as I came into the lobby to find a cart for my incredible amount of equipment and supplies I need for the program, "Chuck" immediately came out to help me. I was able to check in early into my room with the kind receptionist, "Nicole", The staff who help with set up / break down the conference room were so helpful, I ate a late lunch then again breakfast and the food delicious, reasonable,and service was terrific! My room was spacious and comfortable and again the staff to clean rooms were so nice as I passed them in the hallways - always a friendly smile and hello! I went swimming in the pool in the morning and enjoyed a clean, large, indoor ( & empty) opportunity to do laps! When I called the front desk to inquire about reserving a space on the FREE airport shuttle and again for the password for the FREE internet - Pam greeted me with correct information and when I pestered her about being sure my Best Western points being added to my reservation - she was again very sweet on the phone! I hope I am invited out there again because I would stay at this hotel for sure!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you so much for your feedback and comments, Dee. We greatly appreciate your business and you having taken the time to share your experience with us and with future guests. We wish you safe travels, and hope you come back to see us again soon. Best regards,

"Awesome Staff and Water Park"

4
11/04/2016

We stayed at Best Western Ramkota when visiting Mount Rushmore. Great location for travel. The indoor water park and pool were awesome. Only wished the rooms were a little nicer- a little run down looking inside. Peeling wallpaper and ceiling paint in the bathroom. Wished also there was a continental breakfast provided. The hotel staff were great. We lost a cell phone in the room and didn't realize it until we were 500 miles away! Hotel staff found our phone and mailed it home to our house. Really above and beyond wonderful and helpful. Thanks a lot!!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Dear Lynsdey: Thanks so much for staying with us. We appreciate your business and you taking the time to share some of your experience at our hotel. We agree with you that some of our rooms could use refreshing. In fact we are currently in the midst of a 3-year remodeling plan that encompasses all our guest rooms and our public areas. Hopefully, you might consider coming back to let us know what you think of the new look. Until then, wishing you safe and happy travels.

"Roadtrip 2016"

4
07/04/2016

Great hotel, clean rooms, free water park for guest. Polite staff. Stayed their before we went to see Mt. Rushmore. Only down fall in no free continental breakfast but there is a Dennys across the street. Parking was tricky but would stay again. T

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Manuel, Thank you for your comments about your recent stay, and more importantly, thank you for your business. You aren't alone in your thoughts on a desire that we offer complimentary breakfast, so our company is reviewing our policy and considering changing it. That's how important your feedback is to us. Wishing you safe future travels. We hope to welcome you back someday.

"Family Time"

5
31/03/2016

We had a great stay at the Ramkota in Rapid City SD . The general manager Michelle was a pleasure to work with. Michelle made sure that we had a perfect weekend. The newly remodeled room was outstanding, the fitness room, the pool and overall service was outstanding. We were treated with the up most respect by the staff.Thank You

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you, Cleve, for your business and for your kind words. I really appreciate you trying one of our new Executive rooms, and for your feedback. We appreciate your business and hope to have you and yoru family come stay with us again soon. Best wishes.

"Best Value"

4
30/03/2016

We have stay 2 separate times at this hotel for 7 and 5 nights. Its a great value. The rooms are large and we love the sliding glass doors that go out onto grassy areas for our little dogs. The hotel is nicely decorated, clean and the staff is friendly. The pool, hot tub and water park are fantastic.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you so much for your business and for sharing your experience with our hotel. We appreciate your business and hope to have you come stay again. Until then, best wishes to you and your furry friends.

"Customer"

4
21/03/2016

This business provided several options that were very helpful as a family including the "water park," restaurant/bar, close to eating opportunities, etc. The layout of the hotel was also helpful to get to where each group wanted to go closely. There are also very appealing options for dining opportunities that included all budget options.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you, Jane, for being our guest and for sharing your experience with us and others so we can continue to improve our operations. We appreciate your business and hope to have you come stay with us again soon. Best wishes.

"I Love Best Western"

5
10/03/2016

I visited Rapid City, South Dakota and stayed at the Ramkota. Great place to stay, close to Wal Mart, McDonald's and Mount Rushmore, Sturgis and easy access to streets and roads in Rapid City. I was treated like family

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Sharon, Thank you so much for taking the time to share your kind comments. We appreciate your business and do think of all our customers as family. Wishing you a wonderful spring wherever your travels take you.

"Clean, well taken care of and has a great indoor waterpark!"

5
09/03/2016

The kids went nuts when they found out our hotel had an indoor waterpark! The pirate theme is cute and there is something for all ages. It was nice and empty when we went, so I can't comment on crowds. It was very clean, well cared for, and safe. Our room was spacious, quiet and clean, with easy access to parking. Great stay, we will be back when we next visit Mount Rushmore!

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to share your comments about our hotel. We are so happy to hear your kiddos had a fun time playing on S.S. Fun Ship! We appreciate your business and hope to serve you again in the future. Best wishes,

"Rapid city"

4
22/02/2016

Overall great experience. The lounge, restaurant is excellent, good food, great service. Rooms cleaned and prepared in a timely manner. Employees were always doing something - the smokers need to get further away from entry doors do the smoke doesn't enter the hotel.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank so much for sharing your comments about your stay with our hotel. We appreciate your business and your insight as to how we can improve our guest experience. I especially appreciate your comment about the smoke you experienced and we have addressed that issue. Best wishes to you in your future travels.

"Spent one night during Black Hills Stock Show"

3
07/02/2016

We stayed here because we were attending a cattle association annual meeting and banquet being held here. The banquet food was good, as was the service by hotel staff during our stay. There is a LOT of walking as it is a very large, spread out facility. The water park looked like fun for those with children. The room did not have a frig, microwave, or lamp with plug ins on the nightstand to recharge phones. These items seem to be standard in the hotel business so was surprised not to see them. The room did seem to need some care - paint was peeling from the ceiling in the corner, and there were 2 upholstered cloth seats at a table in the corner - one of them had the fabric totally worn through in the middle with a large portion of the stuffing showing through. There was a shuttle service to the stock show which was a nice benefit.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for your business and for your comments. Our hotel recently completed renovations of 40 of our guest rooms and will be completing renovations of all our guestrooms, conference space and other areas by the end of next year. We agree that the things you mentioned are needed which is why we have already begun our room upgrades. We'd love to have you come back and stay again and let us know what you think. Best wishes to you as you travel home. And thank you again for staying with us.

"Friendly home away from home"

5
30/01/2016

Stayed during a snowy night and was so glad to have a warm comfortable room to curl up in. Heated giant indoor pool and hot tub were fantastic despite water park being closed. Had dinner at the Minervas restaurant which is attached, so I didn't have to go out into the cold. Dinner and drinks in the bar area were fantastic, as was the breakfast the next day. Great fitness center, close to shopping, right off the interstate. Nice friendly staff, beautiful lobby. And great rates compared to other hotels. Signed up for the Best Western Rewards program to start getting points.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for sharing your experience about your stay with our hotel. We appreciate your business.

"Leisure Weekend"

3
24/01/2016

We were excited to stay at the Ramkota. We planned a birthday weekend for our 10 year daughter. Were disappointed because the watermark was closed the entire stay due to a fire issue. But the main problem we had was our neighbors noise level kept us up all night. They were rude but it also felt like the walls were paper thin. Traveling with 4 children is hard enough. No one getting any sleep because of loud neighbors is miserable.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Rhea: Thank you for taking the time share your concerns with us. We completely understand your frustration with the waterpark being closed during the dates of your stay, and the noise problem. I will contact you privately about this as we would really like to make this right. Thank you for sharing your comments. Best regards, Michelle

"Nice and convenient"

5
18/01/2016

This was a very nice, clean and friendly place to stay. Also very convenient for shopping and movies etc, would definitely stay here again. This is a great place for conventions. lots of rooms for meetings.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you so much for your comments and for staying with us. We value all our guests, and greatly appreciate you taking the time to share your perspective. Wishing you safe and happy travels, and we hope to see you again soon.

"A Roomy Room"

4
14/01/2016

My family stayed there for an event in November. We have three kids and 2 queen bed rooms are often tight for us. And usually to include a roll away eats up any floor room available. But at the Ramkota there was room to spare with the inclusion of the roll away. Now if they could only do something about my kids talking in their sleep and snoring, I could get some sleep ;)

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to share your experience with us, and for staying at our hotel. Let us know when you plan to visit again and we will be sure to have a complimentary set of earplugs on hand for you. (wink) Best wishes.

"Good old-style Best Western with updates"

3
11/01/2016

Stayed here on the way from Omaha to Portland December 2015. It was easy to find, clean and with those great beds the updated BW's feature. The building and rooms were the old-style, motel door opens to the outside, but well updated with flat screen TV. It's a very basic room, but comfortable and at a great price. I really like BW's for road trips. They welcome pets and this location didn't charge extra. They have Tesla charging stations here, which I thought was both cool and odd. My room had spotty wireless connectivity, it was a corner room and only my iPad could connect not my phone. No matter, I was asleep in minutes. I used the recommendation of other travelers and requested a room on the same side of the street as the lobby. The hotel is split across a major road with a skyway walk system from one side to the other. Also, no elevators so if you don't want to haul your luggage up the stairs, OUTSIDE, request first floor.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience and comments. We hope you come back and stay with us again on your next cross-country adventure. Wishing you safe travels.

"Easy to find and near the center of town"

5
10/01/2016

Great location that is close to all the activities and right off the main freeway funning north or south. Room was heated when we arrived which was very welcomed. Nice arriving package of water and munchies The staff was very nice to allow for a later check out and I want to thank them for that.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to write and for your comments. We greatly appreciate yoru business. Wishing you safe travels, and please come back and see us again soon.

"Comfortable stay"

3
01/01/2016

We have stayed exclusively at Best Western hotels this trip because of reliability in quality. This is a nice looking hotel inside and out, warm and comfortable. We missed the nighttime cookies however ;)

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for taking the time to write, and for your comments. Our hotel and the Best Western family of hotels appreciates your business. And I promise to work on those cookies. Next time you come through town, please email me at [email protected] and I will be sure to have them at the ready just for you.

"Stay Here!"

5
26/12/2015

Great place to stay. The ladies at the front desk are so friendly and helpful. The maid supervisor was also very friendly. The hotel is clean and no one made you feel like you were bothering them with our needs or questions.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thanks so much for your comments and for staying with us. We appreciate your business and wish you all the best in the new year.

"Valentines getaway"

3
15/12/2015

First I will admit traveling during a holiday is not the smartest time. Check in was at 4pm... And there was a line for sure and only 2 check in clerks. By the time I made it to the desk it was 4:45 pm and I was told my kind of room was not ready and to come back at 5:00, at 5pm I was told to return at 5:30, then 6 pm. It was 6:30 by the time I got into my room not a happy feeling and feeling very slighted as to the comments of "your kind of room" I complained to a manager and was told I had booked thru another agency. I believed because I had prepaid we were good, but we were not. Anyhow long story short he did apologize and did comp me a room for another date.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for sharing your experience with us. I appreciate every opportunity to improve our service and our guests stays. I understand from the notes you provided that this experience took place approximately 10 months ago, and I hope that it was an isolated incident that may have been brought on by higher holiday traffic. We make every attempt to have requested room types available at the time of check in for our guests, and I'm sorry you experienced such a lengthy delay in being able to get into a room. I'm glad the supervisor/manager provided you with a complimentary stay as a way of making amends for our delay. I'd appreciate the opportunity to serve you in the future, and if I can be of any help, please feel to contact me. Best regards.

"Nice place to stay"

5
14/12/2015

Rooms are large and very clean. Nice pool and fitness center. No free weights though. The water slide was closed during my stay. No complimentary breakfast only coffee and water. Hotel restaurant was very good. The steak was prepared perfectly. Hotel is within walking distance of a small indoor mall with a food court.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Dear Stephen: Thanks so much for taking the time to share your experience with us. We value your business and appreciate all opportunities to learn how we can best serve our guests. We hope to serve you again in the future. Best regards.

"Kiddie Pool fire damaged"

3
07/12/2015

Apparently there has been some fire damage at the pool and its closed. They don't make this at all noticable on the website. Better hotels in Rapid for that price, and ones that have a breakfast in the morning!

Ryan F, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you very much for taking the time to express your concern about your reservation and experience with our hotel. I apologize for any inconvenience you experienced. Unfortunately, we did a have a fire in the waterpark building which has closed the structure for several weeks. We have updated our profile information to let our future guests know about the waterpark facility. However, we do still have a kiddie pool, full-size heated indoor swimming pool and hot tub available on site for your use. Your business and comments are very valuable to us. I hope you will consider trying us again in the future.

"Enjoyed the stays"

5
04/12/2015

we always go with Best Western. We feel like we get very good service, pleasant surroundings, clean rooms. They even love our dog, Scout. He is a Red Heeler, very well behaved, people friendly, and uniquely beautiful, too.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Dear Janalee: Thanks so much for taking the time to write and share your experience. We greatly appreciate the chance to serve you, and Scout, and look forward to having you stay with us in the future. Best wishes,

"Old and a bit outdated"

3
02/12/2015

Not the nicest place by any stretch. The rooms were roomy but the whole location was older and on need of a major update. The beds were too firm. No continental breakfast, just a bit boring and bland.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you for taking the time to shar eyour experience and comments with us about your recent stay. We couldn't agree more, and in fact are just finishing the first phase of our renovation project in our guestrooms. Over the next two years the hotel will be completely updated. We hope you will give us the chance to serve you again and that you try one of our new rooms. I'd appreciate your perspective on the difference. Best wishes,

"Thanksgiving get away"

5
29/11/2015

This hotel made our family's Thanksgiving get away very enjoyable. They even serve a delicious Thanksgiving buffet. Clean, comfortable rooms. Friendly staff. Wonderful restaurant on sight. Couldn't ask for more.

Michelle L, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank you so much for staying with us and for taking the time to share your experience with us. We value your business and appreciate yoru comments. And we look forward to serving you again in the future.

"nice for the price"

4
18/11/2015

We stayed here for a conference and the price was decent. Some minor issues but nothing that would prevent us from staying again. If you have your own pillows, you might want to bring them as the hotels are way to soft and small. Bed was firm but I like that.

"The place to stay for business and conventions in Rapid CityRapid City"

4
13/11/2015

Great Hotel conveniently located and service is excellent. Staff is friendly and helpful Minerva's is a great place to eat Local decor accented throughout the hotel lobby Conveniet location and convention center attached to hotel.

"Good stopping point"

3
05/11/2015

Very large hotel just off the freeway. Hotel has an indoor pool with slides etc for kids. We did not use this facility but it looked fun for children. Our room was a large one bedroom with a sitting area complete with fridge, sink and microwave. Nice to have the extra space. Bed was comfortable. The only odd thing is the bathroom, doors very narrow (2 doors) and the toilet situated very close to the door very awkward to get in and out. Hotel is adjacent to the Rushmore Mall (which has a Starbucks) and several restaurants are with walking distance.

"Pretty Awesome"

5
02/11/2015

We travelled to Rapid City for a Halloween Dance which was being held at the Hotel. Very excellent service, staff and rooms. We would definitely recommend staying at this location. We did not have to entire property, because the suite we stayed in had all the amenities, fridge, large kitchen area and micro-wave. We really appreciate getting away and this is a perfect get away for couples wanting to relax and enjoy the pool, hot tub, sauna, and casino lounge. We hope this hotel hosts more LBGT events, we had a very pleasant experience

"Clean"

3
29/10/2015

Decent hotel, no breakfast. A lot available in the area. Rooms were nice and clean. Staff was friendly and helpful. Did not use restuarant on site. Rates were good for the Rapid City area. Will keep this hotel as an option, but not having a cont. breakfast is the only downfall.

"A place to lay your head."

3
28/10/2015

Rooms are clean showers are warm and the beds are not like home but over all it was a safe place to stay and the beer is cold. The location is handy as it is directly off of Interstate 90, several reputable restaurants within this establishments vicinity. Local access to down town and the feel of the hills when you step outside to smell the fresh air.

"Best ever"

5
24/10/2015

We enjoyed our stay at this hotel. The location wad perfect, the decorative entrance was lovely. Our check in was great, the people very friendly. We used the internet and enjoyed the restaurant that was attached. The food was excellent. We highly recommend this hotel.

"Nice place, great price"

4
24/10/2015

Huge hotel with 2 convention centers, pool and mini-water park. Well appointed and great room rates. The staff is very accomodating. Coming back in June! This is a very nice place nestled in Rapid City, but quiet enough inside. You'll get a good night sleep here!

"Westward Ho!"

3
19/10/2015

Hotel didn't live up to our expectations or it's own advertisements. This was our destination for vacation and found the room to be lacking the conveniences we enjoyed on our trip to Rapid City. Hotel advertised in print and on their flashing neon sign a water park included with stay, but the water park was out of service and discounts were not offered. Rooms were not as comfortable as others we stayed in. Registration staff were friendly and we found one housekeeping staff member who was friendly. Maintenance and ground crew not friendly at all.

"expected more"

3
19/10/2015

For a Best Western, we expected just a bit more from this hotel. We stayed in a suite and the cleanliness was not up to par. I found dog food in the kitchenette area and the floors looked like they hadn't been vacuumed. They had a full-size coffee maker, but only coffee "pods" (for single serve) in the drawer. I also don't think it would be too much to ask to have regular glasses and coffee cups instead of paper cups. Also was a little disappointed there was no HBO or other movie channels. Everything had a price tag. The bathroom area was nice and it was clean.

"Barely decent"

2
18/10/2015

There are much less expensive hotels in Rapid City that offer a lot more. The time we stayed the water slides were broken due to a fire. Ok, not the hotels fault. The beds were so uncomfortable I woke up at least a dozen times each night with a stiff neck or back. No continental breakfast, almost every other hotel of this class in town offers a free breakfast. The staff claims that because they have the restaurant in the hotel they don't offer a breakfast. The restaurant was ridiculously overpriced for the food offered, luckily there's a Denny's just up the street.

"Did not disclose fire during reservation"

3
18/10/2015

Chose this hotel to be closer for a football game in the area. Found out when I checked in that the water park was closed due to fire in the part of the hotel the previous week. Was not told this information upon making reservation. Would have stayed in a cheaper room elsewhere had I known. The beds were comfortable. My husband found hair in the bathtub, which grossed him out (but that's easy to do!).

"Average Stay"

3
18/10/2015

This hotel provided an average stay. The hotel was generally clean with the rooms being very acceptable. The biggest problem I had was the internet was extremely slow by today's standards. When it was mentioned at the front desk, there seemed to be an "I don't care attitude"!!

"Good size but dated"

4
16/10/2015

Room was a good size and comfortable enough. Hotel was dated and the wings are a bit remote from the main public areas of the hotel making for long walks, along forbidding corridors. Located reasonably close to the interstate but not bothered by it.

"nice"

4
15/10/2015

hotel was nice to stay in. just need to accomindate people with more than 2 small dogs. yorkies. other family member had to keep two in their room so we would be legal as they say to stay in the room. Our little dogs are are family and do not like to be away from mom and dad when in a motel room. would stay there again if accomidate 4 yorkies instead of 2. they need to judge on size of dogs and adjust the amount acordanly.

"Nice place for conference in Rapid City."

4
12/10/2015

Great hotel and restaurant for a great price! Service is very good. The building is slightly confusing for conferences, however, as many of us kept getting disoriented trying to find conference rooms in separate sections of the building.

"Dirty Nasty Night"

2
11/10/2015

Bugs were crawling all over our room in the curtains, on the walls, all over the carpet etc. The pool and hot-tub area was filthy. Toe nails and hair around the hot-tub. The pool restrooms had urine on the floors and the toilets were cloged full of toilet paper.

"Best Western Ramkota Rapid City"

2
10/10/2015

See earlier comments the worst Best Western I have stayed at. I travel weekly doing at least 2 hotels a week. I was disappointed with this being a Best Western. Then for $125 nights I have to pay for breakfast, ridiculous.

"Great Stay"

5
08/10/2015

This is a little thing but I love the selection of pillows - soft to very firm. I like soft and usually bring my own pillow because the hotel pillows are too "hard." But because of the selections on my bed I found the perfect pillow! The staff was very friendly and the lunch buffet and Sunday buffet was absolutely fabulous, at a very reasonable price!

"Very Dissapointed"

2
08/10/2015

On the day that I was to check out I left and went to breakfast leaving my phone to charge by the door, when I returned my phone was gone and the charger was still plugged in by the door and the door was propped open. After looking for my phone one of the housekeeping must have heard me and came in and grabbed my phone out of a drawer. I was very upset and she said they have someone come in and strip the bedding. My concern is I was checking out that day there was no need to strip bedding as I was not checked out and still had stuff in the room. If staff are not currently in a room no door should EVER be left propped open for anyone to enter to room.

"Excellent Hotel"

5
05/10/2015

Kids love the pool area. Room was an executive room and was clean and big. Great, easy location. Restaurant has a great Sunday brunch that my family all enjoyed. Staff is very friendly. Hotel offers a shuttle.

"The Rakota"

5
05/10/2015

I believe that your hotel was the finest we have stayed in on our vacation...my only concern is that people of less financial ability cannot stay with you and be a part of those of us who have so enjoyed our stay with you.

"Perfect Peace in the Middle of the Action"

5
04/10/2015

We stayed here to attend the annual state Stockgrower's Convention and found it to be perfect as a family holiday spot as well. The staff is quiet and friendly. The pool and waterpark are fun without being too crowded and noisy. And the quiet inner courtyard is a great please to walk the dog and get some fresh air!