Best Western Ramkota Hotel, Rapid City

I've never stayed in a Best Western and I never will again. This was the worst hotel I've ever stayed at. Staff, not rude but not friendly, cleanliness, hair on toilet seat, hair in tub, just not clean at all. No elevator. The whole stay was horrible. Don't stay here. Pitch a tent. You'd be better off.

Go somewhere else. This hotel needs a significant facelift. Staff is not very friendly. The place is worn down. The restaurant (breakfast) is horrible. Not worth the price. Close to shopping and a few restaurants. Easy, 10 minute drive to downtown. Our room, a king suite was quite roomy. Dual vanities was kind of nice for the wife and me. It was clean enough.

Very enjoyable expereince. Sure you can pay more and get a fancier more up to date hotel. But I don't think you will find a hotel that treats it's customers any better, than what I experienced staying there two different days during the week with different employees each time. The restuarant next door was also very good in service and food quality.

Let me start by saying this was a last minute booking on a holiday weekend as the hotel we booked had no operational pool and that was necessary for our family of 4. So we may have gotten the last available room. We booked a 2 queen bed room. Some of the positives, the room was fine, beds comfy, and it even had a small table and 2 chairs. We opted for the breakfast package which allowed us to enjoy the buffet breakfast in the morning. The buffet was fine, pretty standard scrambled eggs, waffles, sausage patty, biscuits and white gravy. It also had yogurt, granola, mixed fruit, and a pastry option. There was definately a pool option here. However, word of warning about the slides—they are kinda scary. There is a reason they have you sign a waiver. My husband was thrown around and even ended up with a bruised elbow after going down the slide on the left. The kids didn't seem to have as much a a traumatic experience. Another adult said the same things after my husband got out of the water. There is no lifeguard monitoring the slides. And the hours of operation were not posted anywhere for the slides so the kids were disappointed that they didn't get to play on them before leaving the next day. As for the rest of the stay, well it was by far the worst night of sleep we've had in years at a hotel. The rooms allow all the outside noice. We could hear the neighboring showers like they were in our room. If anyone is in the hall or stairwell , the noise is amplified. Not sure what kind of party was happening in SD that night, but from 12am -3:30am we were awake because of people running and shouting in the halls, slamming doors, and hanging out in the stairwells like it was their own personal playroom. Even after calling the front desk to notify them of the commotion, the noise persisted. If the rooms were better insulated, maybe it wouldn't have been a problem, but it was very annoying and made for an unrestful evening. So beware if your room is at the end of the hall or near a stairwell. Additionally, the shower would not drain.

We were in town for a wedding and spent one night at the Best Western. Cynthia at the front desk was very welcoming and professional. It is so nice to have a good first impression given the lack of customer service these days. She helped us get signed up for the shuttle and baggage assistance for my elderly folks and found us great rooms. Both rooms were very clean and well appointed. The water park was pretty cool as well, even for a 53 year old! Thanks again Cynthia and Best Western for making our stay a very pleasant one. Dave Nelson Seattle, Washington

Our 8th year staying at the BW for the rally. We had another great stay. There were extra touches this year that made it even better, from the bike wash to the shuttle. We are already set to head back next year.

HOWDY, not the “normal” review however i was on the Ramkota property today & spoke with Roger who directed me to General Manager Matt(veteran) Marine?? he and Roger saw me at my neediest moment… in some time:!! Matt made the decision quickly and decisively to provide transportation to the Rapid City South Dakota airport;)!! i am SUPER GRATEFUL TO YOUR ENTIRE TEAM;)!! …for helping another Veteran when it was CRUCIAL;)!! Blessings In Christ Jesus;)!! HALLELUYAH AMEN writes Russ Glunt U.S.C.G. ret

Overall, this hotel was not worth the price we paid. The only good thing I have to say is the staff was nice. The hotel seems run down, tired, and desperately in need of renovations. Common Areas: When I walked in to check in, I was greeted with the smell of stale cigarette smoke and it reminded of the smell from an old bowling alley. The gym was closed (the door was blocked off with yellow tape). When I went to have drink at the bar, the Coke was flat. When I asked the bartender about it, they said it happens sometimes and they didn't even offer to make me a new drink. The access door that says it is secured during certain hours, was not secured during the posted times. Meaning anyone could access the bullring at any hour. The water fountains near the front desk were out of order. Multiple stains on the floor. Room: There were two Broken outlets on 2 lamps in room. Shower/bath was rusty and worn. When you turned the shower on, half the water kept coming out of the faucet and there was low water pressure in the shower. They had maintenance come and take a look, but they said they'd have to replace the whole faucet. The room had two sticky spots where it looked like a gummy washed into the carpet. This was when we'd just checked into the room. The bathroom smelled like cigarette smoke. When I told staff about it they just said the building was old. The bathroom cover fan was extremely dusty. The TV was flickering and had lines going across it. We found a pill under the bed. Pool: The hot tub appeared to be leaking and there was Water all around it with caution wet floor signs. The water was into the doorway and bathroom next to it. The pool appeared stained on the walls. The slide was worn. The foam on either end of the floaty Lilly pads was falling apart. There were pieces of what appeared to be paint from the pool liner. There were uncapped fixtures on the bottom of the pool. Typical hot breakfast spread with eggs, sausage, pancakes, juice, pastries, oatmeal, and cereal. I did find a hair in my pancake. Staff was nice.

We stayed at this hotel for five nights and unfortunately had several issues that were never resolved during our stay. The biggest problem was the lack of Wi-Fi in our room. We reported it every day by calling, stopping at the front desk, and even filling out a maintenance request form. Each time we were assured that someone would take care of it, but nothing was ever fixed. In today's world, reliable internet access is as essential as electricity and running water, so this was a major inconvenience. The bathroom exhaust fan also did not work at all. Every shower turned the bathroom into a sauna, and the excess humidity lingered for quite a while. Housekeeping was another disappointment. Upon arrival, there was visible dust on the lampshades, crumbs and pieces of popcorn on the floor, and food left behind in the refrigerator from a previous guest. The staff members were friendly and polite whenever we spoke with them, which we appreciated. The room itself was spacious, the air conditioning worked very well, and we liked having an exterior door with easy access to the parking area. Overall, the room had potential, but the unresolved maintenance issues and lack of cleanliness made for a frustrating stay.

Arrived 16th at 7pm with a tour party after a long day to discover they were not expecting us. No keys ready. Didn't know we were coming. Finally got to our room an hour later. Very chaotic and unprofessional. Only our waitress Rainy brightened our day and we had a great meal and drinks.

It was nice but no breakfast was provided like most places .

Wonderful service from the front desk. Every employee was extremely helpful and bent over backwards for anything needed. Pool was nice and rooms were quiet. Awesome gym compared to most hotels. 5 out of 5 plan on coming back

My teenage daughter stayed here as part of a group/conference. The facility was really nice, with conference tooms being just right for the group's needs. The rooms were clean, and the staff was friendly and very helpful. She says the waterpark was a lot of fun. The staff was very helpful in locating an item she left behind in her room, and helped us get it back.

We would like to express our gratitude to your staff for their friendliness and clean rooms. Everyone from front desk to back of house made it a great experience. We came with our Volleyball team and had a great stay.

Went rapid City for the weekend. Our stay was exceptional Yvette and Jessica made sure we were taken care of. Thank you for making our stay a wonderful experience.

Great hotel. Comfortable and warm. Front desk Yrette, Eli, Lyndsey were very helpful. Needed a cab early morning and they helped me get one.

Great hotel experience. Daily housekeeping. Clean hotel and rooms. Kids loved the Waterpark and slides. Only downfall is no continental breakfast, but with the attached restaurant it wasn't an issue.

The hotel needs to accommodate conference schedules for the checkout times. We had to leave the presentation early to checkout. The front desk staff refused to accommodate the attendees with families. This caused a disruption in the conference as several had to leave early.

Front desk staff was not understanding and not friendly at all. It was in the single digits weather outside and we was waiting for our ride to pick us up so I called front desk to ask for a late check out at noon. She instead called the cops and was very rude about it. I have stayed at this hotel off and on for work trips, birthdays and leisure for over 15+ years. This last stay at this hotel will most likely be my last stay here at the hotel since they think it's okay for staff to treat their customers in a rude and unprofessional way.

not somewhere I would go again--it was late--we were tired. it was not updated, not clean. But read reviews and some positive, so I took a chance. Everything was VERY old and worn out-- it was like a haunted Hotel, all the doors creaked when you opened them, no housekeeping, TV service was terrible, all static stations. beds were uncomfortable, pillows need to be in the trash-- sheets were so thin you can see though them, NO mattress protector AT ALL! YUCK!

My husband and I stayed at the BW Ramkota in Rapid City for 6 nights. The restaurant on the property was the best part, the food was good and prices reasonable. We were very disappointed with several things. The exterior doors of the building never closed properly, which was a fire safety and security issue. There was no housekeeping service during our entire stay. We had to ask for fresh towels and some of the ones they delivered had large stains on them. The bathtub took a long time to drain after our showers were completed.

I selected this because of the kid's water park for my grandson and the pool and hot tub for the adults. The facilities were great. All had fun. Bonus was the exceptionally good hotel restaurant. Don't bother going anywhere else for a meal. Rooms were a bit dated but clean.

Hotel is clean and room was very comfortable. But they placed us so far from desk and pool it took 10 minutes to get to those locations. The airport shuttle is not theirs and was so late we had to get a Lyft to make our flight. It really is a bus line running between many stops, all while the Best Western can was idling in the parking lot

Pool absolutely amazing. Food at the restaurant in need of seasoning- staff and management really nice and personal. Rooms are in need of a serious upgrade with a deep cleaning. Bedding had yellow stains on both beds and shear curtains had poop stains absolutely disgusting

This hotel was so overpriced. If I wasn't so tired from driving, and could have cancel my reservation and been refunded, I would have went somewhere different. The rooms were old and smelled musty, thank goodness I carry Lysol. Three different people complained about only getting breakfast in The Hotel's restaurant, and it didn't open till 7:30. Most people are already packed and on the road by then.

It just works for me. Convenient, in an out fast, friendly staff, Bar staff is great.Will stay there again next time I am in Rapid City. I travel there a lot and stay at different Hotels, but always come back to Ramkota. Rate is fair and I can have a Beer and diner.

The hotel is okay, but the extreme rudeness of the front desk female employee masks anything that could be okay with this hotel. During my checkin, where I was normal, not confrontational, polite (I actually asked those around me "did I say something to deserve this?" Because it was so rude), here was a few gems I was told by her: (I walk up and say "hi") - nothing. No look up, no hi back, no nothing until... " I'll be with you when I'm Ready" okay no biggie. Maybe she didn't mean that as snarky as it sounded. But then.... "You need to listen to what I'm saying" (after I asked, did my card go through?) "As I said, if you were listening, take your card out" so I did, took it out of the machine it was in to which I got a very snarky "take your card out of your pocket" where it wasn't, it was in machine...and....huh? Me: I need to add my roommate to the room. Her: "you need to wait until I'm on that screen" (the screen she's staring at, not me). And so much more. All with a bite to her voice and extreme rudeness. I was tired, traveling all day, and this almost put me in tears. Never been treated this way even by my third grade teacher when talking in class. And this isn't the first time bc another patron said to me after, "she's always like it." TRAIN YOUR EMPLOYEES BETTER! She is the first person customers see, it shouldn't be hard to just not be rude, doesn't even have to be "nice", just don't be rude. The man next to her (counter position closest to gift shop) also rude. When my coworker walked up to him to check in, he grunted and sort of half pointed to his left. My coworker said “I'm sorry I don't understand. Did you want me to go to another counter?” Another grunt and half point. What is going on here????? Some customer service training is badly needed. There was nice young slender man working the far counter (nearest the window) who was very polite and I think a big embarrassed by his coworkers. Reward him. Train the others.

This is a first rate hotel, the staff is amazing, with the sturgis rally going on I don't know how the staff keeps up but they do.. and they do it with a smile .. This is the second year I have stayed here during the rally.. and I will keep coming back. hopefully next year for the bike wash they can find a longer hose...

Hotel smelled like an athletes foot infection. There was poop on a hand towel in the bathroom, no liner in the shower, no bathroom fan, a pop bottle in the trash when we arrived, light bulb burn out, no sheer privacy curtain on the sliding door facing the parking lot. Janky back door lock, inconsistency of asking for a roll away and being told yes, to check in and there's no roll away at all. No toiletries in the whole room, not even a hand soap.

This year our destination, for our motorcycle group, was Rapid City, SD and most of us stayed at the Ramkota Hotel there. From the beginning of my stay, when I could not access my room, due to their rule of check in is 4PM and I was not feeling well, to the lack of tea in the lobby (coffee only), no breakfast set up for our 90 + group, no elevator, washing machine out of order, extra towels not provided as promised, rude front desk person, and no choice of breakfast (buffet only). I would never come back to this hotel ever.

Highpoint convention held here. Hotel food good. Room 1115 not good. Kept finding black beetletype bugs on bathroom floor and right outside bathroom floor under coffee pot area. Freaked me out big time cos my bf paid big bucks to stay here. Correct situation immediately.

Our trip to the Best Western was last minute and unplanned. We were camping and a thunderstorm and late night arrival made it impossible for us to set up camp safely, so, we opted for a hotel. Chanae was fabulous in checking us in and ensuring that we had everything we needed. Nem, the onsite manager, helped us in multiple ways. First, she allowed us to store some a Yeti cooler and a $400 telescope with security so they were not left in our truck. Second, when she discovered we were Marriott Bonvoy Titanium members, she told us about a promotion that treated us as Select members at Best Western with a tier to tier match. This was completely unexpected and a nice benefit since it provided us with breakfast for two people in our group. Super awesome. The next day, I needed our stuff that we left with security a little earlier than expected. Unfortunately, I had misunderstood that staff to unlock that area would not be in until later. Robert came in early to help us out though. Again, completely unnecessary and unexpected. Robert came in early to let us get our stuff so we could start our camping vacation as soon as possible. I want to thank these folks and the entire Best Western team for a great experience and for putting our needs above their own.

Lived the hotel and loved the pool area for children. My grandchildren had an amazing time and the hotel was centerly located to a lot of activities.

The water park makes this hotel worth the trip. The restaurant is a little pricy for families especially for breakfast. Otherwise, the experience was flawless!

Bedding had stains from previous stay and had not been changed. Food in bed. Staff was annoyed when we asked for new bedding and eventually a new room.

Our family stayed at this location over the 4th of July. Hotel is very family and pet friendly. Clean rooms and very helpful staff. Would definitely stay again

My room was changed with no notice when they knew in advance it would be unavailable. The staff seemed to be unaware about details of the property which made our stay very stressful. Also the handicap room is not very wheelchair friendly.

Staff was great, restaurant was very good, rooms were so so. Bed was so so, pillows were awful. Hotel needs some updating.

But the pool and water park were great. Room was spacious though badly lit. Great location. Restaurant needs more veggie options.

Housekeeping will hound you until you check out as if you don't have the right to leave your room at 11am!

This hotel needs to continue updating it's rooms. New tile on the floor is a good start, however carpeting, bedding, windows, doors and bathrooms all need major restoration.

I knew a hotel that allowed dogs would have lower expectations but I thought hey. We will give it a shot it has a water park for my littles but within the first 2 days we found 3 dirty socks that did not belong to us. They left a dirty tow from the prior people that was full of hair. We had asked for house keeping to come clean it every night but they never did come. The pool ceiling was falling in and had black mold.

This hotel room is not the cleanest environment. The link I used stated free breakfast, it's not free. There is some fire code violations as there is an exit door obstructed with a garbage can holding a hallway door open. The staff is very friendly but the establishment needs some serious attention.

Kids loved the pool and water park. Only thing they wished was the water park water would've been as warm as the big pool

I called the front desk of this hotel to ask how to pay in advance for a room at the hotel for a Native American Elder who is frail, partially blind, and deaf in one ear. I spoke to someone at the front desk. I said I wanted to be sure he didn't have any problems checking in. She said to book online and put his name in the comments section. The room was non-refundable. When he arrived, he was denied the room. Thank goodness his daughter, who dropped him off, had a debit card and was able to book him a new room. When I called the next day, I spoke to a different person at the front desk. At first she said I must have spoken to the weekend person who is new, but it wasn't the weekend when I called. Then she said that it must have been a training issue. I asked what would have happened if his daughter hadn't been there. Where would he have slept? She had no answer. I was told by corporate that Best Western's policy is that rooms can't be paid for in advance unless a form is filled out with a photo of the credit card, copy of my license, etc. I have done this many times for Elders and would have been happy to fill out a form and scan it to the hotel. So why wasn't I told that by the person at the front desk? I do not recommend this hotel.

This is the second time we've stayed at this hotel in Rapid City. Kids love the water park rooms are nice and the breakfast is great! It's very conveniently located to shopping and restaurants.

the pool, hot tub and waterslide were good. my grandkids loved them. But the room was mediocre. the windows were disgusting, we had no sheets or pillow cases for the hide a bed couch and waited until almost midnight to get them. MY grandkids were already sleeping when they finally came. Had to call down the next day to get our room replenished with towels, garbage sacks for the trash cans and toilet paper. after that they seemed to supply them but had to ask at first.

I asked for a handicap room and got one unaccessible for a handicap person. I had to make my way back to the front office, which was a quarter mile away and request another room. They didn't have another handicap room so I got one accessible from the outside but had to wheel over a patch of rocks and the parking was not close by. The room was not as clean as it could have been and there was no continental breakfast.

The whole experience was wonderful. Helpful and kind staff. Clean facilities. Spacious room. Exciting Waterpark.

We use this hotel for a kids swimming weekend. In the past it worked ok. Latest visit was a rip off. Kids like the slides and pool play area. The hotel didn't open the kids pool according to their posted hours. So very disappointing if that is the reason for your visit. Also other little irritations like only one room key, no do not disturb sign for our door, and horrible staff attitudes. Were looking for other options for family swimming weekends.

All staff that we interacted with were wonderful. This was a bereavement trip and the caring attitude started with the manager and was apparent in all staff. Great service all-around and a very kind attitude. Staff was friendly and kind and helped out whenever needed or asked.

Love the spaciousness of their rooms and one floor easy access to most rooms. Comfy beds. Close to several restaurants and good in house bar and food option. Unfortunately today no made to order breakfast. Only the same buffet we have been eating for days on the road. Had been a deciding factor in staying there instead downtown. Too bad we can't rate our neighbors. Banging doors throughout the evening. Common courtesy and being quiet seems to be missing regardless how nice a hotel is these days. Was not the only hotel this has been an issue on the last month of travel. That and leaving barking dogs in the rooms. Sigh.

This hotel exceeded our expecting in quality of food, service and comfort. We will be returning for the hospitality and great amenities. The pools were very enjoyable for our whole family and overall the cleanliness of everything was over the top!

Our family stayed here over New Years Weekend, none of us had a very great experience. The front desk woman was rude, short, and not interested in accommodating us- we were told our rooms would be near each other and they were all over the hotel. Tried to upgrade to a suite and was told since I prepaid for my room (even tho it was a reservation made directly with the hotel, not a third party site), we couldn't upgrade. The fire alarms went off more than once, New Year's Day it was at 6:30am. And the kicker for us, when we pulled back the curtains in our room to let the hot air circulate from under the curtains, we found peeling wallpaper with mold (black color, not sure if ‘black mold') behind all of it. When I told the front desk, all she said is that she would have maintenance check it out

Very kind and friendly staff/ Room was nice! Easy to find/ located near restaurants. Breakfast had a great variety of things to choose from - all of the hot food was tasty. I would definitely recommend staying at this hotel. Great value for the price.

Room was dirty. Had to move rooms due to heater not working. Also a dirty room. Towels were dirty food left over from kids Front desk guy very rude when as for blankets. It's 7' degrees out & snowing! Terrible stay!!

This Hotel is very large but easy to navigate. It appears to be an older hotel but well maintained for its age. It is very accessible from I 90 and close to area attractions. However if you are looking for a newer hotel there are many to choose from in the area...and less money. Also a word of caution do not get a room in building E...it is right next to I 90!!! Finally like most hotels these days there is not daily room service.

Rooms were dirty. FD staff are rude. Housekeepers ... not sure they have any, we never saw them in the hall ways. I would choose the other Best Western Plus, which is closer to shopping and restaurants. It's also newer.

Hotel is fine. Clean with all your basic needs met. Not walkable distance to any sights but close to shopping. Restaurant Minerva on-site is great and has fabulous service. Unfortunately the front desk staff, in particular one lady left a bad taste. She was super unhelpful in checking in early which I could forgive due to them being short staffed but she was very short both over the phone as well as in person. On top of not being able to check in a little early (1 hr), they do not securely stow luggage so that you can leave. They just have it in the open lobby where anyone could take your bag. I have NEVER been at a hotel that can't securely store luggage while you wait for check in. Maybe they are only used to people drive in. Would not recommend. The Howard Johnson's in town is way friendlier and closer to the sights anyway. Go there.

Checked in late in the afternoon. Once we got inside our hotel room, we immediately noticed a moldy, musty smell. 2 light bulbs in the bathroom were not working, so it was dim in there. Standing lamp in the bedroom was not working. Tv was not working. Pillows were small. Hallway smelled disgusting. We packed our things and left after 15 minutes of being in the room. Front desk did not refund our money back inspite of telling them that the hotel did not meet our standards/expectations. We chose this hotel for the pool because we had kids with us. But the room was in bad shape and smelled terrible, we cannot keep our kids in there even for 1 night. I am sure there is mold in there. Did not take our shoes off as I'm afraid of what's in those carpets. Never going back and definitely not recommending this hotel to our friends/family. Quickly booked a room at Hilton Garden Inn next block. Everyone took a shower as the moldy smell from Ramkota stuck to our clothes. Gross!

Everything was great. All staff was kind and helpful and room was very clean. The pool was the bonus of the hotel; fun for all ages! Would recommend this hotel if your in the area and especially if you have kids so they can enjoy the free pool waterpark.

Needs updating, our room was gross. Only picked this motel d/t the waterpark, which was a mistake. The water was FREEZING and my kids teeth were chattering in <5mins. Other parents with kids complained too. Spend the extra money and stay at the motels with the Waikiki water park, we wish we would have!

Sad to share that pool surrounding areas were always dirty. No pool towels were available any of the 3 nights. The building parking door was not working so anyone could get in without a key . Our room was not cleaned at all during our whole stay (3 nights)

Bloodied not changed sheets when we walked in. Smelly bathrooms? No clean towels and no one even picked up garbage. Smelly and Moldy place. Gross food. Slept on and not changed pillows. Smelled like a stink head . just overall grossness. Do NOT book

We arrived late, after 1 am and the room assigned was not made up so we returned to front desk and waited for another room to be assigned. We are also informed staff was limited and rooms were not being cleaned each day. In fact we had to pickup towels and supplies (soap) at front desk. Then on third day the entire hotel lost water due to broken water heater, so are were told. I didn't feel like I was at a hotel receiving hotel services.

Excellent location - close to Sturgis, Mt Rushmore, Needles Highway, etc., clean spacious rooms, plenty of parking for trailers and bikes, excellent on site restaurant and bar, nice breakfast buffet on weekends,

They do not care about their guests.. only the housekeeping staff really know how to treat you The front desk is so uncaring and most of them rude even they don't know they are being. Dont stay unless you do not care about what room your in or even if your room is by your family or friends

We complained, asked for lysol or some antiseptic to clean it, got nothing. Should be reported to health department. We were not satisfied in any way, overpriced for Sturgis and not interested in overall appearance of rooms which is shoddy at best.

Great staff, clean room, good breakfast, room in the 1700 area very spacious. Have extra sink, refrigerator and couch with pull out bed. Extra table for eating or dining. Traveled on business and was convenient to interstate.

This is a great place to hold a reunion. We had a 4 day / 4 night reunion here, plus I came back for an extra night before flying home. The rooms were very spacious and clean. Front desk was very pleasant to work with. Great staff all around and, easy to work with. Would stay here again.

Super friendly and helpful staff. Room clean with no maintenance issues. Easy to get to from I90. Ample parking. So glad to be on the ground floor! Restaurant has a really nice menu with reasonable prices and terrific waitstaff. Ordered room service one night which arrived very quickly and food nice and hot. Rate comparison with other hotels in the area shows good value for the cost. No continental breakfast but the restaurant does serve breakfast and I found the prices to be comparable with other restaurants in the area. Plenty of parking. Didn't use the pool as we were gone all day but nice to come back to in the evening to a comfortable room with great internet.

Cross between a hotel and motel and far too close to the busy interstate, I would only stay here if I was travelling and needed a bed for the night. In truth, I was kept awake a lot of the night by road traffic and woken early in the morning for the same reason. No complimentary breakfast to compensate.

This was a very nice hotel. Polite staff, clean rooms, good facilities, however, it is worth mentioning that there isn't a buffet breakfast, but, there is a restaurant. We are elite members and so the breakfast was free. If my understanding of this is correct, you would have to pay if not a member adding to the expense.

Don't ever stay here. Stay anywhere else. Literally anywhere else. It's the most frustratingly inefficient and lowest quality hotel I've ever stayed at and with a terrible (non-free) buffet breakfast offering. I've had better choice of breakfast in other hotels offering it for free. As an example of inefficiency, they give you a room number when you check in but then all the directions to the rooms are based on letters. And staff seem surprised and put out when seemingly EVERY guest ends up asking for directions to the rooms, dragging luggage through the very long corridors to get there. The bed was large and comfortable, but the top sheets were torn. The plastic non-slip mat in the bath was discoloured. Toiletries in the rooms were random - some had shampoos, some didn't. The room alarm clock went off in the early hours. The rooms face out onto the car park so for any privacy curtains need to be closed, which makes the room dark. The hotel itself is not in a good location - awkward to get around without taxi / Uber - I guess it's useful to some being just off the freeway - but the noise from the road is noticeable. I'm just so disappointed in this place and a little bit angry and don't want anyone else to feel the same. I'd never recommend this to family and friends, in fact I'd recommend the opposite. Stay away.

We were in town for 4 days traveling. One evening for dinner we decided to have dinner at the Hotel Restaurant for my husbands birthday. Once we were seated, we had to ask for water, silverware, and a bread basket with dinner (that we saw many other tables had). Our waitress was not super busy but she had a couple of other tables. It just seemed like we were not a high priority. Once the meal was served, she did not come back over and ask how things were going and we did not see her until it was time to pay our bill. Food was good but service was not great.

Our room was disgusting- mold around the toilet.. like fuzzy growing mold. Things falling apart. I never complained because it was one night but we will definitely not stay here again. Our room smelled so bad.

It was awful. Very dirty. Rodent in our room. We chased it out and it went in to the room across the hall. Our bathroom door would not latch closed. There was only 1 bath towel in room. Treated bad by some staff.

Best Western is still a great value. You get everything a bigger chain offers at a more reasonable price. Clean and the staff was very friendly. Had our pets with us, no issues with them. I would highly recommend

Wonderful stay! Cannot thank Kelly and the whole team for such a great experience . Check in was easy, room was clean and comfortable, pool was a lot of fun. Lots of memories made here. Anytime I need a place to stay this will be my go to. Thank you all again!!!

* The bathroom was not clean upon our arrival. * The workout area was very trashy, did not have any clean towels, and did not have any sanitizing wipes to wipe down the equipment. * The pool are was out of clean towels for two days. * The staff was not very helpful when requesting any clean towels.

Chewing gum on bedroom floor. Leaking toilet. Frayed bathroom linens. Poor customer service by desk manager. Food poisoning at restaurant. etc. I would suggest our tour group, Road Scholar, consider another vendor.

Stayed here on the first night of a bus tour. A very pleasant hotel in which to unwind after a day of air travel. The staff was warm and welcoming, the room attractive and clean. Had a very satisfying breakfast in Minerva's. the restaurant in the hotel. Would definitely stay here again.

The hotel entry looks great. It is downhill after that. The hotel rooms are in bad need of a remodel. The restaurant is great. The staff are nice. This hotel is adjacent to a large mall and many dining options.

Recommend being aware the hotel is rather large and sometimes confusing to get around. The parking lot was in disarray due to construction on the roads and the chain store parking lot being dismantled and reconstructed.

Great for adults and children too.The kids loved the hotel's water park.Great location,near everything.There are many historic sites to visit just a short drive from the hotel.Several drives thru the beautiful Black Hills. Mount Rushmore Was our most interesting stop.

Room was not cleaned during our entire 6 day stay , even after 2 requests at the desk and the cleaning lady on our floor ,. We had to get our own Toilet paper , tissues and coffee packs at the front desk and they were not always available No elevators ,I am a disabled Vet and requested a bottom floor room 6 months in advance upon reservations, and was told none available now. No restaurants close.

Very clean it's been a nice place to stay. Wish they had and outdoor pool and breakfast everyday not just Saturdays. The rooms are spacious and it's easy to get places. It's right off the interstate and you can't hear the interstate from your rooms. We are here for a wedding and if we were to ever come back we would stay here again.

Man this place is really terrible... the rooms were very dirty with hair everywhere in bathroom, broken bath faucet and drain, old furniture and it smelled horrible in our room and elsewhere in the hotel. It appeared to not have any updates or cleaning since the 90's. This place is a dump! I wish I had read the reviews better before booking.

This location is dirty and in drastic need of updates, repairs, and housekeepers who actually know how to clean. There is no breakfast provided at this location, so I'd recommend staying elsewhere as you can stay at a much nicer hotel with better amenities and cleanliness for much cheaper.

The room was gross. It looked like it hadn't been updated since the 80's. The sink smelled like dirt when you turn it on. The smell in the hall way reminded me of my great grandmother's apartment. (Stale and like old folks) I am originally from the area and was just back visiting some family but we checked out a day early because of the disarray of the room and went to the Cambria suites which was WAY nicer and was CHEAPER!!! The thing that upset me the most was that when i checked out the lady at the front didnt ask any questions... she just said ok and printed my receipt. She did not care about my experience at all. I will be sure to tell everyone I know in the area that the Best Western is not a nice hotel and to make travel arrangements else where... my mom also works for Visit Rapid City so I will make sure she knows about my experience so other tourists visiting the area don't make the same mistake we did and stay here.

This motel conglomeration is a nightmare. It was originally a Best Western motel which was bought out four times, with each new owner adding on to it. The layout is a frustrating mess. There are areas of this motel where you can't reach other areas through the hallways because of all the additions. You have to leave your room, get in your vehicle, and drive to the area of the motel you need to get to. If you are there for a conference, the motel will split your conference rooms between two areas which means you either can't reach them from your room or you have to walk half a mile to get there. Also, the clerk at check-in will demand to see a credit card for incidentals you may use in your room. There are zero incidentals in the rooms. I said NO, I would not be giving her a CC because it was a work-related trip, and then she tattled on me to the other clerk. Apparently no one has ever said NO to her! After I told her I was there for work, she asked me if I would be using the water park! NO! There were also dead bugs and a live spider in the room so I don't think anyone had stayed in it for some time. I also had a cricket somewhere in the eves near the sliding glass door which made sleeping at night almost impossible. Check out the map schematic before you book a room. It is not worth it!

Our riding club chose this location for our annual convention. This property is HUGH! When the desk clerk gives you your room number, ask which letter building you are in. There are several different buildings connected, lots of rooms, banquet facilities, multiple conversation suited areas with chairs,and excellent place for a convention. We had a ground floor room that was accessible both from the interior and exterior parking area which was awesome allowing us to bring in our luggage and access our motorcycles without the need to walk through long hallways. Our room was clean, modern and comfortable. The staff was kind and helpful, the woman who coordinated the hotel shuttle runs was amazing. The restaurant offered a buffet for breakfast and a salad bar and limited menu for lunch and dinner. There were no vegan options available other than the salad bar or ordering off the menu with changes that didn't always happen. Also,considering the size of the hotel, the convention, and other guests the restaurant seemed understaffed regardless of meal. This facility also has a water park, so if you don't plan to utilize it and want some place quieter ask the front desk. The parking lot needs work, lots of potholes and uneven pavement. Given the amount of rain we had during our stay there was a great deal of standing water so you didn't know how deep the holes were.

I stayed here for a huge motorcycle conference. It is huge and acommondated over 400 attendees. The rooms were large and very clean. Bathroom water pressure and drains were perfect. Beds were comfortable with lots of pillows. The restaurant is excellent and I highly recommend eating there. All the staff were friendly and professional. The hotel shuttle was very helpful.

Clean rooms,friendly, helpful staff. Restaurant had great food, both breakfast and dinner. Banquet food was terrific! Plenty of parking. They set up bike wash stations, buckets, rags. Etc! Shuttle within city limits was key!

Awesome staff! Clean room, comfortable bed and wonderful staff that worked very hard during our groups event at the hotel. Highly recommended. A little pricey for the room, but all hotels in the area are high.

Lobby is pretty. The grounds are not cared for at all, full of weeds and bad or non existent maintenance Room is cramped, not clean, bathroom is from the Bates Motel. Tub not sealed, mold growing, sink is a joke, no room cleaning at all. Bed is from 1950.

The facilities are seriously outdated, run down and the facility "design" can only be described as maze-like. No one who requires a wheelchair or walking assistance should consider this place: there literally is no elevator to access the second floor. The worst part is the parking lot for night time access: if you are traveling alone and may need to go outside at night, find a safer place to stay,

Lots of rooms and plenty of buildings. FREE shuttles (Rapid Shuttle) to and from airport and downtown (BW shuttle). This hotel is far from the city and there is not a lot to do, but Lyft is readily available.

We stayed 5 days, Tuesday to Sunday morning. It was pleasant enough, but clearly not at its best. The room was fine. One service every four days seems a little lackadaisical. We were especially annoyed by the "$13 buffet or nothing" breakfast on the weekends.

Bedding is something we look at before we settle in. There were no bed bugs but we we found was absolutely disgusting. Soiled bedding, stained sheets, and water bottle under the bed. We were moved to another room but the next room had stained sheets as well and crumbs and debris under microwave. We decided to stay as we had driven 16 hours but slept on the cleaner of the two beds. We were told that we could come down and get new sheets as housekeeping had left for the night. It was 6:30. There was no breakfast as all the other Best Westerns we've stayed in and the management there is poor. Would not recommend this place to anyone and would say they need to hire a professional cleaning company and order all new bedding.

I was a bit worried after reading some reviews, but it was better than expected. Fast, easy check in, Room was clean and very quiet (where I was, anyway), beds better than average, Fridge & Microwave. The downsides - no breakfast. (and no TV schedule in the room or guide channel on TV - but, whatever).

We had blood on our shower curtain, and a dog in the room across the hallway that barked ALOT!! Not a peaceful stay! Called the front desk about the dog. He was quiet then, but shortly after he was barking again!

Renovation from floor to ceiling is due. My young children clean better. Used q-tip and can of chew found in night stand, half full bottle of water on bed other small foods all from previous guests. Room keys barely worked anywhere even after changing them.

Not a bad place to stay for the price. No continental breakfast. Rooms could have been cleaner. Bed skirts were ripped on both beds. Cob webs by the curtains, sliding door lock did not work. Floors appeared like they hadn't been vacuumed. The staff was really nice. The pool and water park were wonderful.

We were very happy with our stay here. The room was a good size with very comfortable beds. We had a patio door that led to outside, which was awesome since this was our first trip with our dog. ALL of the staff was helpful, friendly and kind. I truly hope we'll come this way again because we will definitely be staying here!!

First of all, there was dog poop in the hallway, the smell penetrated my room. Secondly, when you leave a wash cloth in the shower and it turns green less than 12 hours later, there is a problem. Thirdly, the blankets had stains on them in pretty much all the rooms. Fourthly, the hotel was musky moldy smelling, as if the place should be condemned. If it wasn't for the conference being there we would have been out of there in a heartbeat. Finally, the room keys, at what point do you all need to figure out a better system so everyone doesn't need to redo their room keys daily. The rooms are a mile away from the desk it gets a little exhausting to keep going back and forth to get a new room key. The only ok thing there was front desk, restaurant, and bar staff were fairly helpful.

Peeling ceiling paint. Mold. Tile falling off wall. Noisy kids running through hall. Obnoxious housekeeping banging on door before checkout time. Two page waiver form to use swimming pool. Hand written signs, "don't do this...don't do that..." all over the place. Breakfast in hotel restaurant includes coffee or juice, but not both. Late checkout? "We don't do that." This is not a standard Best Western, and I recommend you choose another one instead.

We got our room and 1st thing we saw was a dried up orange peel on the floor at the foot end of the bed. Plus the floor at the head ends of both beds by the headboard were covered with dirt, dust, food, snacks and probably hadn't been cleaned in months, maybe longer. The shower curtain wouldn't stay closed and would spray water on the floor and door.

Love how your hotel is so open and everyone's always friendly and helpful Rooms are always fresh and clean my only wish is a lil continental breakfast in the mornings the coffees great too I recommend this hotel to all my family and friends near and far

This hotel is beautiful clean and has so much to do both inside the hotel and around it. Location is great. Staff was friendly kind and helpful. Pool was warm! ( especially after the water park which was understandably a little chilly) the hot tub was So warm! A lot of hotels turn down the hot tub and only warm the pool a bit but Best Western was sooo warm and enjoyable! We will definitely be returning soon!

If you are traveling with a pet you can't use any of the extras of the hotel as you aren't allowed to take the pet anywhere or leave it alone in the room. The pet friendly room is also next to the pool (ours was) and that caused my dog to want to bark a lot do to the high traffic.

I was met with a smiling friendly face. I was immediately assisted. The front desk called me to make sure everything was alright! I would recommend this to anyone. It was very convenient to have the restaurant within walking distance. There was construction going on but the hotel was courteous enough to let us know they closed the road down at 9 p.m. so we weren't stuck trying to find another way into the hotel. Courtesy is very appreciated!

We had some ants and box elder bugs in our room. In the bathroom and had box elder bugs in the bed at night. The TV remote control didn't work very well. The property appeared very nice. Pool area was good

We have stayed at the Ramkota three times and enjoyed it every time. Our grandkids have a free throw contest in Rapid and this is where the lodging is. The banquets are always very good. And the kids love the pool.

Hotel is overpriced for the area with NO breakfast included. Safety equipment for pool (throwing ring) was broken and can fail if actually had to be used causing a potential drowning. Hot tub was dirty for 3 days with grease ring around the top and body grease in foam. Pool and hot tub had clumps of hair. Very disgusting. Room bathroom sink was clogged and would not drain, bed valance was ripped and blankets had multiple stains on both beds. VERY DISAPPOINTED and will express the findings in negative reviews of hotel as well as not recommend stay at that location to the travelers. Hallways dirty and trash left for the days we stayed (4 days). Kids water park was in ok condition and good for kids but water very cold. Big slides only open AFTER 4:00PM so no enjoyment during the day.

The room was clean and very spacious. The breakfast was a definite plus. Friendly and helpful staff. Even though my room was close to the pool, I was not bothered by any noise from the hallway. I got a good night sleep.

We stayed at this hotel while visiting family in Rapid City. We stayed two nights and booked it specifically for the pool area. We wanted the kids to be able to swim and hangout together since it's the winter and there is nothing for them to do outside. The receptionists are nice enough but don't seem too professional. You have to ask for towels for the pool at the front desk after providing proof that you are staying there. The room was spacious that we got. I know others are not. The bathroom was equipped with four towels, two hand towels, and one wash cloth. There were three pillows to a bed which seemed to be almost travel pillows as there were small and flat. The beds weren't fully made as they were covered with flat sheets instead of fitted sheets. Some of the doors didn't lock from the outside so it wasn't as secure is possible. The waterpark area was nice but the room was cold and the water was freezing.

We go there every New Years for a family celebration. This year, I reserved 2 rooms & requested conjoining rooms, as close to the pool as possible, as I normally do. We get there & our rooms are not conjoining & as far away from the pool as they could possibly get. Not to mention in an unattached building - so we'd freeze after swimming going back to the rooms. I did manage to get 2 conjoining rooms closer, but it cost more. Upon entering the rooms, we discovered a large stool floating in the toilet, blood on one of the pull-out couch mattresses, boogers on the bathroom wall, paint on the other pullout couch sheet that was already covering it, something that looks like remnants of previous party decorations hanging from the ceiling, some brown staining on the sheets under the pillows on one of the beds, and one of the bathroom ceilings had evident repair work, but now the patch job has obvious water/moisture damage (bubbled and coming away from the ceiling) that looks like it could possibly contain mold underneath (the exhaust fan did not work). When contacting the front desk, the only response we were given was to have the issues passed on to management next week. I do have pictures of everything, except for the large resident turd, if you would like to see them.

We didn't mind our room. It was older, but was clean and spacious. Our little boys liked the pool and the slides. The hot tub was dirty and also some of the hallways were dirty as well. We wanted to check out a little late, but we're told we couldn't. We ate breakfast at the restaurant connected and it was terrible. We paid 12.99 per adult and 6.99 per kid, even for one that was 2. The food was buffet style and was old and barely warm.

Would not recommend. It's dirt and the non smoking rooms smell of smoke. The main attraction to booking was the pool and the hot tub. The hot tub water looked funky and we didn't use it. We had our young children with us and the bathtub in our room was also very dirty. We opted for a quick shower. With the price point of this hotel there are way better options in Rapid that also have water parks. Don't waste your money.

After a long day of driving we stopped to get a room. Online the price was listed at around 70. However I ended up paying 150 because that was a “Special” online rate. While we head to the room we have to walk through people loitering around the door to the part of the building we are housing in who are smoking and vaping as well as doing medicinal smoking. Once we get past that we entered a hallway that smelled like a dumpster with piles of trash left in the hall. On finding our room we find the door is ajar and lights are already on. We have no clue if someone had be or was currently in our room as I entered to check it. Before settling down to rest we find trash behinf the curtain and old food left on the floor as well as old undergarments under the sink in the bathroom. I took photos of the trash in the room and hall and the clothes in the bathroom and went to the front desk to talk to the manager. There wasn't one on duty until the following day. When I was able to talk to the manager the following morning all I was offered was a paper bag with two 50 cent bags of chips, stale cookies and a couple of bottles of water. I had expected that they would at least pro rate our stay and give me a half refund of the 150 I had to pay. However they did no such thing. I was on a special trip with my daughter and didn't have time to stand there and argue even though I felt like we had been screwed over.

We loved this hotel. Only planned to stay one night in Rapid City, but liked the hotel so well we extended for a second night. The pet friendly rooms have a back door inside the room that leads to a grassy courtyard. So convenient. We weren't traveling with kids, but for those who do, there is a nice indoor water park with slides and fountains. The restaurant in the lobby has great food and friendly service. Try the salmon salad. You won't regret it. Also, this hotel is only a short drive to Mt Rushmore. Over all a great hotel and if I'm ever in Rapid City again, I will definitely stay here.

DO NOT GO TO RAMKOTA BEST WESTERN HOTEL We just spent with other 200 people, a whole week for a conference. It is the worst hotel we have ever been, no service of any style, not even for delivering clean sheets, or towels. Came to the room it was sooo dirty we had to request celaning at midnite, which they would not do, but they did nopt do it during daytime either. Filthy, little roaches, bugs in bathroom , kitchen and windows. The worst of the worst.DO NOT LOOSE YOUR MONEY THERE, we had prepayed, had no choice........terrible

Ramkota used to be the "best" place to stay in Rapid City, with clean rooms, an awesome pool for kids, and good location right off I-90. The hotel is clearly suffering from lack of updates. Many rooms are not in good condition, the exterior of the building is falling apart, doors to get into the hotel were broken so we'd be stuck in the parking lot unless someone let us in or left the door propped. The parking lot was full of pot holes we had to try to avoid. It is overpriced, considering you pay less and get more amenities, nicer rooms, and better service at plenty of other places. If you really want a great pool for kids, just pay to go visit Watiki.

Perfect place for a stop over our trip, clean and great location for visiting Mt Rushmoore and Crazy horse, also pet friendly. Good size back yard for your furry friend. Friendly staff and quick check in and check out.

So check in..4pm? Nope. Room wasn't ready til 5pm plus but Allie helped us get to the pool for our daughter's party. The girl in the pool area selectively checks bracelets when she's not staring at her phone or BS with her friends. Once we got in our room we got not once, twice but 5 times, offering to come get the sheets for the hideaway bed which for some reason were not in the room. Each time we were told they were coming. We started calling at 7pm. At 830pm I was finally told she couldn't get them because it was in the housekeeping closet and security would bring it at 9pm when he comes. 920pm, called again and she said he just got there?! No apologies AT ALL. I would like to put my kids to bed and I'm still waiting. The picture is of the lights in the bathroom that keep turning on and off on their own. This. Is. RIDICULOUS!

Check in and reservations were so quick and easy! The room was wonderful and we slept so well! They accommodated us with our 18 lb dog by making the walk area close to our room and welcomed her with no problems!

We were put into a room that hadn't been cleaned, and to avoid waiting who knows how long for a staff member to get us a new room, I had to go to the opposite end of the hotel to get new keys, because they were understaffed on a Friday night. After a very long day I just wanted to get to my room and relax, but this was probably the worst hotel experience I've ever had. This place is a maze. And nothing was clean. Lights were not working outside doors, which was concerning considering we were at the back of the hotel. I can't believe what they charged for that crappy stay. It may as well have been a $40 motel. The kind of place you check for bed bugs. We also heard that others had a mouse, a leaking ceiling, and stained linen. Staff was friendly and helpful. The staff gets 10/10. The hotel and the people running it get 1/10.

My reserved room type was unavailable at check-in. I was given a BS excuse about third-party reservation systems (I booked direct...weeks in advance!) Was stuck in a tiny, dim, stinky room first night, made to vacate that room by 11AM next morning and wasn't allowed to check into my correct room type until after 5PM that day. Was refused a room key for my family to access the pool while we waited because it's "against policy." Last night there the fire alarm went off in the middle of the night for over an hour. Never again....

Moved to 4 different rooms, first one was already occupied by other people. 2nd room had mouse running across the TV stand. (they told us they'd bring us a trap). 3rd room had bed bug larvae all over the floor. Tried to move to a different hotel but none were available with the buffalo roundup going on. This place is disguising and should be shut down!

Nice hotel in a beautiful town. 200 of us were there for a meeting and for the most part were treated like dirt or outwardly ignored. Should fire everyone in the restaurant and replace with people that are not rude. Just about everyone I came in contact with was dismissive and snotty.

We were on a tour and the first 2 nights were here. This hotel was a poor choice. Firstly, we arrived late Sunday afternoon and the restaurant in the hotel was not open on Sundays. The best choice was a Mexican restaurant about a block down a hill. It was fine, but the walking with part of the sidewalk closed was a challenge. The room - the bathroom in Room 1314 was terrible. The corner of the tub was actually broken off along with part of the wall, the shower curtain had brown stains on it about half way up, and the bathroom door had pieces missing from the bottom. I think the hotel was planning a remodel, but they should not book a tour when the rooms to be occupied are in such b ad condition. At the desk, I overheard another guest complainiong about the state of her room. She said she had never had this kind of problem with a Best Western before.

The desk clerk was patient and walked me through everything. Everyone was helpful. The rooms were great and the hot tub was amazing. Me and my friends had a great experience for our first time checking into a hotel under our own names.

Great location with lots of nearby shopping and restaurants. The hotel could use a complete remodel. The buildings are old and outdated. The room had a musty odor and pet dander was visible on the carpet. There is no elevator so if you're on the 2nd floor you have to use the stairs. A lot of the 1st floor rooms have two entry doors - one leading to the hallway and another leading outside.

Rented 2 rooms. Both smelled of mold. Sheets were stained. Wallpaper is peeling off wall in sheets. Toilets dirty and both shower drains backed up immediately during our first showers resulting in an ankle deep pool.

Excellent place to stay. 2nd trip to Sturgis, stayed at the same hotel and same room. Our room had a little kitchen, nice living room area, dining room area, bed very comfortable. The pillows were awesome, which is important for a good nights sleep.

We booked this literally last minute as our driving plans changed earlier in the day. Pleasantly surprised with how Best Western has ramped up their game. Roomy rooms, comfy beds, good breakfast., Great check in service. Highly recommend.

This is the second Ramkota owned hotel in South Dakota in which we stayed. The first one in Sioux Falls is a mess; way too big, so they have to bring in local sports teams of the area to try to get reasonable occupancy. And they use non-approved BW materials and supplies to cut their costs, but not their rates. The place should be torn down and rebuilt. The Ramkota Hotel for this review is in Rapids City.. Again, the place is huge, but this hotel seems to follow the BW policies much better. The rooms were decent, the overall building was well-maintained and the hotel is attached to a very good restaurant and bar. Of course this means no complimentary breakfast. The value was terrible, $250ish a night, but of course Sturgis had the bike riders. We would stay at this hotel again when rates are more reasonable for a BW.

We chose this hotel because of the water park. The room, hallways and pool were very clean! Comfy bed, and my kids had a blast in the shallow pool! We checked out very early and there was coffee in the lobby which was a plus

Check in staff was extremely nice. The room was clean without the overpowering bleach smell I've noticed at some hotels. I will definitely stay here again on my next trip out west. Good value on the room.

The hotel has great rooms with eating area, fridge and microwave. The bathroom floor wasn't that clean and the hide a bed had dirty sheets on it. I know the new normal is no maid service but this hotel means it. I asked for towels and bedding. I was told they would drop off bedding, which I had to change the sheets and drive to get the towels. Garbage was to be put out in the hallway. If this is the new normal I would suggest larger garbage cans. We had to buy bags for our garbage because it adds up over 4 days. So it was an ok hotel

This place is perfectly located with a good restaurant, a pool and a water park. Tons of parking and many things close by. You can't walk downtown from here - not enough good sidewalks, but it's about 10 minutes away. The rooms are well-appointed and very clean. The staff is great. The only issue is how confusing it is to find your room. Tip - make a point of noticing the art or features near the turn for your room. That will help. We were on buffalo lane.

We stayed here mainly because of the water park for our kids and because the hotel supposedly takes part in "enhanced cleaning/we care clean" procedures. And at almost $250/night I expected so much better. The waterpark was cool but a complete "nut house" with absolutely no supervision. Kids running around everywhere, multiple kids and too small of kids going down the slides at a time. I'm surprised there aren't some serious injuries here. Our room was gross. Hair in the bathroom and shower, dirty windows, hand prints all over furniture and doors, an inch thick of dust on the bathroom vent and I even found a dark brown stain on my folded up towel. We expressed our dissatisfaction with Hotwire (who we booked/paid through.) They called the hotel and spoke with Judy at the front desk and they were not willing to do anything for us. I've also contacted Best Western Corp with no response so now I'm leaving my honest review.

This was a cozy hotel in a great location. The staff was friendly, the accommodations clea, bed was very comfortable and I would return! Staff was knowledgeable. Bus rides were timely. That is the best compliment!

We had multiple faulty key cards and another couple walked into our room with key cards to our room! The staffed didn't even seem to care. Upon check out the supervisor said the manager would call us when she arrived but never happened. The hotel is outdated, the locks/key cards rarely work and the staff does not seem engaged at all.

Found fecal matter sprayed al over the toilet seat upon checking in. Staff sent a bottle of cleaner and rags so I could sanitize the room myself. Doubt the room was sanitized before I check in. No towels upon checking in. Terrible pillows, had to buy 2 from Walmart. Avoid Building B near the water park; smell of chorine in the hall and kids running up and down the hall at all hours. Good wifi connection, pleasant staff and the attached restaurant was quite good.

Taking a long driving trip along I 80 and I 90. This was the most disappointing of the places that I have recently stayed. Missing a number of things that I was expecting. Had to ask fir a washcloth. No conditioner. No Kleenex. No morning complimentary breakfast. In all fairness, this place seemed to be a bit of a conference and/or pool destination. 2 large conference rooms. Indoor pool with water slide. Hotel restaurant. I have a feeling that they make there money off of the activities I just noted and not the road traveler. They did not have a complimentary breakfast because they did not want their restaurant to lose business. National chain restaurants in a mall area had waits up to 1 1/2 hours. Would not go there again.

Hotel was fine. The water park was aimed at younger kids than I was expecting, but the larger than normal pool was nice. Stay was fine. No continental breakfast but lots of dining options very close. Easy to get to but a little far if you are mostly going south (i.e. Mt. Rushmore, Custer State Park, etc.). However, we also went north and west (Devils Tower, Spearfish) so the more central location was nice.

The hotel wasn't as pictured on website…much older and worn out. The back door entrance isn't even a secured door and was dark at night…lock was broken off. Coffee in lobby empty often. Room wasn't very clean. It took several stops to desk to get batteries replaced in tv remote…had to call maintenance as they didn't change batteries. Water park had nobody at top of slide to monitor kids. Some going down too soon or doubling up with other kids…not safe.

Stayed a few nites in building D. Room was clean, I would recommend shower curtain liner being changed as it was discolored and shower head could use some CLR. Towels were good quality. Stayed on first floor so it was super convenient being able to move stuff from my patio out to my car without going thru the hallways. No elevator. No housekeeping service currently due to covid. There is a kids Waterpark and swimming pool that were great. Pool water was foggy though so the chemicals needed to be more balanced. We only heard a few hallway noises so sleep quality was good even though all the pillows were hard. No continental breakfast. I believe BW has policy where if there is a restaurant on site that offers breakfast they don't have to do continental breakfast. Parking is plenty.. Price was fair for what there was.

The kids loved the pools and slides, but the chlorine content was so high it was difficult to be in the pool area for long. More importantly, the rooms were never cleaned properly even after we took the problem to the front desk. The floors were not swept or mopped (including the bathroom) prior to our arrival. We told the attended of the problem and asked for it to be cleaned while we were out the next day. It was never done. It was also an incredibly loud hotel, with kids yelling and running down the halls at all hours of the night.

This hotel is very dated and unclean! We had bugs and mice in our room (outside entrances to rooms do not help!). Staff did not respond to concerns that night and did not provide options for other rooms/cleaning. Stay elsewhere in Rapid City!!!

This is a nice place, it has been updated and has a great bar and restaurant. Close off the freeway easy access and close to shopping and other restaurants. It was very busy with travelers now out after COVID-19 and people were loud in the halls at night, but that's why I never leave ear plugs behind

I'm really surprised to see some negative reviews. I have to believe that this place has been recently updated because my experience was amazing. The entire place is clean and crisp. The roof was soundproof and the AC worked great. The swimming pool is amazing. I was alone but wish my daughters were with me. The pool in incredible for kids. I am driving across country from WA and so far this is the best hotel by far. The nearby park is absolutely amazing too. I want to move to this cool little town.

Pam, the head of housekeeping called right away to let us know when she had found our item we left behind in the room. She was extremely helpful and super friendly! Nice rooms, greatgreat quality. Kids enjoyed the pool.

Water pressure in shower was low. No kleenex. Noise was horrible from truck drivers parking in parking lot and running their trucks all night; teenagers working on cars in parking lot and revving engines at night. Specifically asked for conjoined rooms-after booking almost a month out.

We had a great experience at this hotel. The water slides were awesome. We had a suite in building G and it was pretty spacious with a dining table and a counter with a wet bar and mini fridge. The rooms were beautifully decorated and modern. The air conditioning worked great which was important as it was in the 90s! The location is great close to 90.

This place is in need of updates but they really need new and more sheets as well as mattress pads! One way to make a place better is with it's bedding seriously. Our king bed had a thin flat sheet instead of a fitted sheet. I started neatly stripping the bed seeing I wanted a fitted sheet. No the flat sheet situation there would not have worked. It may have been a Queen flat sheet. Peaking out from the side of the mattress was a thin and scummy mattress pad. On further inspection the mattress pad was worn thin and should have been tossed probably 4 years ago. I called to have a fitted sheet sent. A gal finally came with a set of sheets. They were queen sheets, a queen fitted sheet. I went to go get a the correct size fitted sheet and on way to front desk passed by the laundry room. The door was open. No sheets to be found on shelves. Washer and dryer full. Clearly not enough people are hired and have been given a impossible job to do in the amount of time. (Hint pay them more). We left for dinner and asked for the fitted sheet, mattress pad and 2 pillows for when we got done with dinner. The front desk manager and all personal were nice. The on-site restaurant makes the whole stay here. Only 2 stars because you guys need to replace your bedding and you need more of it! I am trying to add 3 photos of the mattress pad.

The family stayed here for a night, while passing through Rapid City. They offer a great water park for the kids, plus a separate large pool. These are great for the kids to burn off energy and have fun. The room was spacious and clean, HOWEVER don't plan on getting a good nights sleep. The walls are paper thin, so when you have screaming babies and kids in the hallway after midnight and before 6am, you're going to hear it all. Beds are so so, pillows are small and lumpy. Overall, I wouldn't stay here again, but the kids enjoyed the water park. Check in was long, they definitely have enough guests, location is ideal, but your odds of being well rested in the morning are slim.

We had to go get our own towels daily from the front desk. After 4 days and 2 requests I finally got clean sheets. Very poorly managed. The front desk was always short handed. Sometimes we had to go back several times to get towels and wash clothes because they were out.

This hotel lives off selling it has a water park, the beds are $100 Walmart mattress's and the walls are as thin as a freshman high school paper. Oh and if your hungry in the morning feel free to try their rundown restaurant with a $13 buffet that has powdered eggs cold sausage and that is it folks. I'd rather stay at a extended stay then this disaster of a hotel. Never thought I could be more underwhelmed

Or room booked for four had four pillows, three bath towels, two cups, one coffee, zero lids, and an air filter that likely hadn't been cleaned since before covid. I got to listen to multiple people coughing throughout the night thanks to the thin doors. I won't be staying here again.

Great location off I-90. Many restaurant choices within 5 minutes, including one at the hotel. Easy access onto property and great hospitality staff, friendly and very accommodating. Reasonable prices for a tourist destination.

This was by far the best meeting that we have had. The staff was exceptional no matter what we asked; in fact they kept coming into the meeting/hospitality room and asking if there was anything they could do for us. The room we had was very clean and comfortable. The restaurant was clean and the staff was great to work with.

We used to live this hotel but COVID has definitely hurt their quality and service. Please be aware there is a man living on the back side of building B he has exterior access to the parking lot and it is a safety hazard. There is also a company van with a broken out window on that side of the building. This used to be a clean easy quiet option instead of the watiki hotels but I would definitely encourage management to put in some serious efforts in the safety and cleanliness of the hotel.

Could not get maid service during a four night stay, This means for 4 days I had two towels and the same bedding. As well, this means no vacuuming the carpet, cleaning the bath room or emptying the trash. Even better, the carpet had dirt from the last visitor that was not cleaned up.

Disgusting and dirty. We moved rooms, but it wasn't much better. We stayed for the water park, that was never operational while we were there. However, there marquee continued to advertise it. Not to mention they never told us, so we could have chosen a different place to stay.

It's very disgusting - the shower liner was full of gunk and was yellow. The corner of the rooms still had dirt (mouse poop and crumbs) The bed blankets weren't washed (had red residue on them) The walls were dirty and gross! Kids screaming and slamming doors at 11pm - the pool looks like it's about to give out.

Easy online reservation, pet friendly environment, great customer service, smooth check in and out, and the kids had a blast in the waterpark. The toilet in our room backed up twice, but a quick call down for maintenance and it was quickly resolved. Thank You!

The slides at the waterpark were not working. There was no communication to guests prior to arrival or while we were there letting us know that there would be an issue. The water in the waterpark area was freezing - and I mean freezing. The deck was littered with various garbage and debris.

Everything we needed for a quick get-away! Very accomodating and comfortable. We had a room that also had outside access for convenience to vehicle & walking distance shopping. Great food and pool access. The hotel was very busy this weekend but very comfortable & relaxing time!

When we went to check in there was a line, waited about 15 minutes to get checked in. Room was not clean, stains on bedspread, boogers on walls and shower curtain, old food (pizza crust) under beds. The staff in the pool area was completely complacent, staring at their phones the whole time. No towels in pool area. Front desk notified but no one brought any, had to go to the front desk to get towels. Beds were insanely hard. We booked about a month in advance and had no idea there was a basketball tournament taking place, halls were full of young people screaming and running. Just a really frustrating experience overall. No continental breakfast, we were told to order food from attached restaurant at exorbitant prices.

I really enjoyed my stay and so did my family. We will definitely be staying here again and next time hopefully to bring the whole family because they will really enjoy staying here too. Hopefully we will be back soon

If it wasnt for the pool area and my grandson loving their whole set-up I would have chosen another hotel. The room was by far the worst in cleanliness......mousetrap set up by the bed, microwave still had food particles in it, toilet plugged up on us, customer service by housekkeepers was terrible, stairwell area and hallways was extremely filthy.

The main areas of the hotel are clean, but the room itself was not clean. The sheets have hair from the previous person, the floor had dirt, and the bathroom was sketchy. The pool and hot tubs are packed with people, and the cleaning is not maintained in those areas to keep up with the flow of people. Pretty sure we saw someone's puke floating in the water and skipped out on using it.

This place is large, has plenty of amenities and is generally convenient to much of the area. BUT, apparently a simple request of a QUIET room means, the room on the parking lot side next to the entrance door for the wing. I understand if the hotel was fully booked, and there is a shortage of rooms. But, this has happened here twice in a row months apart. Pandemic has slowed occupancy of rooms considerably, and STILL the QUIET part seems to indicate getting a lousy location.

All staff very friendly & courteous , Matt Wendt went beyond making us feel welcome to the best western motel. Great food with very reasonable prices in the restaurant. Happy hour in the bar was a lot of fun with friendly bartenders. Happy hour prices of food & drink were excellant. Rooms were very updated & beautifully decorated.

Our Wrestling Team stayed here and were treated very well, Staff Polite and Hotel was very clean. Only downfall was due to COVID no dailty cleaning or towels. Had to go to front desk to get towels. But they did tell is this at check in so we knew to live with it.

My Gsons and I enjoyed our weekend stay and we will definitely be back. Thank you. We loved the comfort of the beds, the pool, my family enjoyed the slides. I will highly recommend your establishment to my friends, family and, coworkers.

The staff here was extremely rude. We got there and they charged us a much higher rate than we had booked online for, and refused to change it. Neighbors next door were up all night partying and extremely loud. We will never stay here again.

Motel is really nice, but the night we stayed it was really Noisy, people on our floor section C, were slamming There doors, hollering in the hallway, the kids where screaming and running up and down the hall, till after midnight, my wife asked me to notify management but we didn't. Now that I think about it we should've.

Stayed in October, had dirty room and a USED tampon on our bathroom floor, tried again in December, had another dirty room with tons of body hair all over the bedding.. disgusting. Never stay there!!!

12-20-20 We stayed at Ramkota, in Rapid City last night, Dec. 19, 2020. We usually stay at Ramkota, while we are in Rapid, and have done so, 4 times, this year. I have to say, last night, will be our last. We had awful neighbors, next to us - door slamming until about 6:00 this morning, loud, foul language, kids in and out all night, yelling, and the most uncourteous people we have ever stayed next to. I did ask the people next to us, multiple times to quiet down, to which I was told, “We are doing laundry, white bitch.” I understand that I should have called the front desk and maybe asked to be moved last night, but since my own children were asleep, I did not want to bother with it. When my husband woke up this morning, a mouse ran across the floor in our room. My 6 year old told me that she saw a mouse when she woke up, but I thought there was no way! I was wrong and she was right! It scurried along the wall, as soon as my husband turned the light on this morning. Upon check in yesterday the front desk clerk was very friendly and quick and when I told her that we needed pillows and bedding for the pull out bed, the maintenance gentleman, brought both to our room and was very kind. I do not usually share reviews, or post reviews on social media, but I would not want any other hard working family to waste their money, the way that we did last night. I also find it really disgusting that there is a restaurant attached to this particular hotel, which obviously has a mouse problem. After dealing with the rude people next to us, and seeing the mouse this morning, I couldn't leave Ramkota fast enough today. I am pretty disappointed.

I really like how friendly the staff was I appreciate the nice dedicated workers I like the cleanness of the room and housekeeping with great and the pool was very clean. So friendliness of the securities workers really helped and made sure it was safe

Very polite front desk people. Quick and efficient check in considering the line of people. Very nice setup for pets. We had a patio door that went to middle courtyard, which made it very convenient for the pups.

Absolutely awesome. The waterpark is just like the pictures. My kids ages 2-7 loved it. The rooms were clean and quite. Plan on staying here again. I took one star off because the bathrooms have alot of wear and tear (water damage peeling paint on door and ceiling, rusty bathtubs).

Great location and staff. Clean property and accommodating amenities. Restaurant has excellent menu and the best salad bar. Rooms are clean and comfortable. Staff is always helpful and friendly. The location is ideal for our needs as it is close to the interstate.

We are traveling all through the states for a honeymoon and best Western has been number one for accommodating us late check in and Comfortable stays. We have decided that we are only going to use best Western

The overall stay was really good, the only major problem was the noise at night. Between other people staying running around, and even an employee vacuuming right outside our door at like 11 at night. Other than that, really nice hotel and close to major things in Rapid.

I had things to do so I brought my dog. He love it.which made it easier on me.ive never experienced so nice of people towards a pit bull.i was proud of how no one judged him.then every one loved.very nice experience

If you are looking for a great hotel, I highly recommend The Best Western Ramkota in Grand Rapids, South Dakota. The customer service is excellent, they go out of their way to make sure you have a pleasant stay. They have a great restaurant as well. Sort distance from town. Mt. Rushmore and Crazy Horse are about a 45 minute drive. There is a Mexican restaurant close the hotel, about a 5 minute walk. You will be pleasantly surprised with the reasonable price for a room. Book now.

The Hotel staff was great and kind of "watched over us" as travelers from another State. They scheduled the transportation from the airport on our departure day and and called again to assure that they were coming without asking.

Videotaped bugs in room with housekeeper that was sent to kill them. Brought a few bugs to hotel General Manager who refused to visit the room or help. He said that he, "Couldn't guarantee that a new room wouldn't have bugs or would be cleaner." I wish I read other reviews on dirty conditions at this location prior to booking. Filthy hotel with piles of garbage and dirty linens lining hallways at 5 pm. We were charged for room. Still waiting for Best Western to intervene and help us.

Room was adequate for a night's sleep if you didn't mind cigarettes. Great location to highways, restaurant in main building. Parking was a bit of hassle. Beds and pillows comfy. Shower pressure was also good.

Was a great stay . Room was nice . The kids had a blast at the waterpark. Only wish the hot tub was a little bigger. All in all a good experience. We definitely will be staying there again in the future if we head that way for vacation again.

We are from the east coast and were traveling through South Dakota. While staff were wearing masks, many were below their noses. Front desk staff removed their mask to speak with us. When we entered the lobby, over 10 people were congregated with no masks. Two other parties were checked in ahead of us with no masks, and staff said nothing to anyone (despite signs that masks were required). Given Best Western's stated policy that they will be following safety protocols, we were extremely disappointed with the safety here. We stayed at 16 hotels across the US, and this was the only one where we felt really unsafe.

The minute we walked in the door the service was soup to nuts the best we have incountered on our trip. We were able to check in five hours early. Do laundry, use the pool and hot tub. Fabulous for families water park on premises. Small slot machine area my Husband had fun. Large restaurant and bar (Minervas) Great cocktails & service. Menu looks great.

Multiple day stay with 2 adults and 2 kids under 10 in the oversized king suite. Nice size room for family of 4, wet bar was great, a table with 4 chairs so we could all sit down for meals was a good bonus. Double sinks in the clean and tidy bathroom! One king bed, one pull out sofa. No balcony. COVID cleaning procedures were excellent. Any time we needed clean towels or garbage bags, they were delivered right to our door. Masks are required walking in hotel hallways and lobby. Kids loved the water park area, never felt crowded. Location off of I90 was perfect as we traveled to different parks and places during our time in South Dakota. Drawbacks: while the barn door on the bathroom is aesthetically pleasing, it would not stay shut. I saw more of my family's business than I needed to. Also, the room door and outside doors needed to be pulled shut to lock. If you let the door shut on it's own, it would remain unlocked. And finally, the hot tub in the pool area was disappointing during our stay: warm but no bubbles. We'd stay again in a different room style.

Stayed during beginning of Bike week so hotel was full. Hotel was wonderful but some of the guests had young children running thru the halls screaming early in the morning 2 out of 5 days. Other than that it was a really wonderful stay and I highly recommend this hotel.

We stayed here mainly for the little water park which actually had 2 large slides for older kids and about 4 smaller slides for the younger ones. The hotel itself was a pleasant surprise. Best Westerns back home are, how to put it nicely, usually fairly dumpy. This one however was well maintained and the rooms were up to date and clean. Also pretty easy access on and off the highway. Overall it was an enjoyable stay.

My daughter and myself had spent the day at the Badlands and other places of interest during the day. We were on a tight schedule, so got to Rapid City in the evening. We were exhausted and just wanted to relax. We had brought some snacks along to munch on during our drive. That is what we ended up eating in the room, because everything is so scattered out. Many separate buildings. We had to drive all the way around to the back of a building to park. First off, the TV remote didn't work. we had to manually change channels , with the up/down, volume up/down buttons on the TV itself. The sink stopper wasn't hooked up. In order to drain the sink, you had to manually try and pry up the stopper a crack. There was no tissue holder or exhaust fan in the bathroom. My daughter was going to try and find the lobby to report all of this, but finally came back to the room and said, lets just go to bed and get some sleep. I can't find my way out of here to get to the lobby.. And she was not about to drive around to try and find the front of the building, to go to the Lobby. The next morning we got up and headed to Hot Springs, SD, to conclude our business along the way. That night we stayed at a NO NAME place, in Hot Spring, SD. Had a very nice room, also cheaper, that had a tissue holder. exhaust fan, a TV remote that worked. Normally we like staying at a Best Western, but with the bad experience we had this year and also last year at a Best Western on our way to Texas, We may just change our minds about staying at a Best Western. Last year on our trip to Texas, we stayed at this Best Western, going and coming home, because it was half way. Both times we had a bad experience at the motel. That time I did bring it up to the desk, because it was still early in the evening. But nothing did get resolved that night, during our stay.

This is a nice location and has a nice small waterpark. It has two slides and a pirate ship play area, not huge but it was perfect and kept our kids ages 6-12 busy and happy! There was also an additional pool. There wasn't much social distancing that was happening in the pool area. This is a large hotel and our key cards often didn't work. Also it rained really hard while we were there and water was dripping in our windows like crazy and they just gave us towels to wipe up the water. Also I called for pillows and blankets at 10:00 and they said it would be a long time before they had any ready for us? Breakfast was a nice bag lunch with fruit, granola bars, muffin and water. There was also a restaurant on site that had a good selection. Despite some upkeep that could be done i would definitely stay here again.

Room was very clean, pool was comfortable and it was great that there was a separate area for kids. Just off interstate 90 and close to downtown rapid City. Easy to get to Mt. Rushmore/Black Hills area.

This property is in a nice location and the staff really works hard to try to accommodate guests, but ultimately, it's just not that pleasant. The property is really spread out which makes it difficult for staff to really police the grounds: we had screaming kids running up and down the halls at 6:30 am. The pool and water park areas were overcrowded. They have two hot tubs: one at the same temp as the pool and the other with about 10 guests sitting shoulder to shoulder. Due to Coronavirus, they offer no housekeeping. For replacement towels, you need to request them from the front desk. And then you have to be specific about what you need: towel, hand towel, soap, shampoo, toilet paper, etc. Why not just leave all that stuff at the door once a day or just provide everything the minute you check in? It seems like a no brainer if your guest is staying 4 nights to provide them with more than 1 little shampoo bottle. I was just looking forward to moving on to the next hotel after that experience.

This staff and facility are first rate and an amazing value for a family. Indoor water park slide open and outdoor pool w safe distancing a blast for our kids. Clean and nice rooms with generous breakfast to go bags. Fun bar and grill on site. Great overall experience.

Have no idea what the bad reviews are all about. My stay was fantastic as was Jane, the kind lady who works at the front desk. Will definitely stay here again. The rooms are big and clean and the AC blows cold:)

When we checked in, the front desk clerk was very hurried. There was no information about wifi, the pool, or anything. When we got to our room, there were no towels or wash cloths. I called the desk and a man brought them about 30 min later. There was a weird smell to the room like someone had been smoking. Right outside our glass patio doors, I noticed a bowl full of cigarette butts. I wasn't sure if it was left by a previous guest or by staff. My question was answered the next few days, as I noticed the bowl was emptied and refilled with new butts on a daily basis. Why the staff had chosen our patio doors as a place to hang out and smoke was beyond me. Also, there was a big sticky place on the carpet. It felt like something had been spilled, and the carpet hadn't been cleaned. As such, we wore our shoes when in the room as it was gross to accidentally step in that spot. The room was large, and nicely decorated. The AC worked very well. The price was higher than it should have been, but it was 4th of July weekend, and the President was in town, so kinda expected. We stayed at 10 hotels on this trip, and this was the most expensive one, and the worst one. Not a horrible place, but not great either. Probably wouldn't stay there again.

The staff was wonderful! Everyone was very nice and helpful when I checked in. What really made the experience great was the Pam the head housekeeper's helpfulness. I left some clothes in my room and she went out of her way to personally see if she could find them and made arrangements to have them shipped across the country!

We thought this place was a great choice. Very close to downtown and right by I-90. Not at all far from all of the things we wanted to see and do. The staff was really friendly and accommodating. I hope to be in the area again in Sept and will definitely stay here again.

First, we called ahead on Monday to find out if the pool would be open as the kids pirate ship was the sole reason for choosing this specific Best Western. If it wouldn't have been open, we'd have chosen to stay in Hill City Best Western or one of the hotels in Rapid City that were 1/2 the price.. Staff said, it should be open Tuesday, it was filled, just waiting for it to heat up. When we arrived Tuesday night, and I asked they said it should be open Wednesday that it was filled and just waiting for it to heat up. Wednesday comes and we go to peek at it. This kiddie pool was NOT filled up, the hot tub was NOT filled up. So, I called them from my cell to get the EXACT same answer: they said it was filled up and just waiting for it to be heated up. I realize this is a very trivial reason to be upset, but had they just told us it wouldn't be ready through our stay, we could've booked in Hill City. Second, when I walked down to the hotel main desk from my room, the smell down the hall was unbearable. It smelt of urine something fierce. Third, and not too significant, the room wasn't in great shape. Damaged door, shower, pillows were tiny and we weren't provided with many, "comforter" (if you can call it that) was itchy. If I'd have wanted motel 6 quality, we'd have booked a motel 6.

This is a great venue. It has been well kept and updated over the years. The water park area and swim area are great! Staff was friendly and helpful upon check in. Our room was clean and comfortable. Many exterior doors are convenient for access to inner rooms.

The room wasnt very clean, there were crumbs and dirt on the floor as soon as we checked in, the washcloths had stains on them, the towels, washcloths, hand towels looked like they were just tossed where they go with no attention to detail. The toilet wasnt cleaned very well. As an ex head housekeeper, I cant help but notice things like this. Luckily were busy enough not to spend much time in the room.

Overall, the stay was very good, the service was excellent, the rooms were clean, the maid service was professional, pool was clean and well kept. The food was to our satisfaction. The workers at the front desk were professional and willing to help in what ever needed to be done.l

I have always stayed at this hotel and think for the most part the front desk personnel are very professional, they have always made us feel welcome and comfortable. My family enjoys the pool area which is one of the main reasons we come to stay. I think they do need to give their laundry and housekeepers some more training on how to deal with the general public in a more professional manner.

Felt very unsafe, young adults partying in the stairwells, security officer didn't phase them. The rooms were subpar, the coffee was colored water, you could see daylight under the door leading to the exterior in our room, shower head was in need of replacement, so noisy we did not sleep both nights, our late check out request was shut down and management was flippant.

The customer service was excellent. No breakfast for that room price and the room seemed small. Rooms were cleaned and good. I appreciated the friendliness of the staff. For someone with kids I would appreciate breakfast or perks

The room had not been vacuumed or mopped and the counter hadn't been wiped down. There was also something on the shower curtain. We moved rooms and it was the same type of quality cleaning. The housekeeping staff needs to be retrained and management needs to check rooms. We won't stay here again.

I would certainly stay here again. I came for business in town but the surrounding area is full of adventures to go on and sites to see. Great for family vacations. We will be back just to do that - with out working!

Over my time in attending various conferences with my husband in South Dakota I've learned to not get overly excited about hotels that bear the Ramkota name. I usually love Best Westerns, but not when they are paired with Ramkota. We stayed here because this is where my husbands conference was being held. The whole place is an absolute maze as it's just building after building attached together. The rooms are really showing their age, and it's a little weird to have a sliding glass door that just opens to the parking lot. I understand the courtyard rooms having a sliding glass door, but our room over looking the parking lot on ground level was just creepy. So many people would walk past all the time that I had to just keep the curtains closed so I didn't have random strangers just looking in. One nice feature of the hotel is that they have an onsite restaurant (Minerva's), but due to this, they don't offer a free breakfast. They also have two separate pool area, one standard pool that also has a small kiddie pool and hot tub, and then a waterpark area across the hall. Since they do have a waterpark, they ask all guests using either pool area to wear a wrist band so that they know you are a paying guest. The other nice thing was if you are traveling with a furry friend they had dog bags right out in the courtyard so that you could have a nice area for your dog to relieve themselves. Even if we have a conference here again, I plan to stay elsewhere as there are nicer hotels for a cheaper price that I could stay and also have breakfast included.

I like the way they treat me when I go there, always friendly especially Keith White.. like the big space room, the hot tub and the location is prefect! Like the restaurant especially when the weather is bad or hot, don't have to leave the hotel and the shuttle is free, to and from the airport!

Whenever I travel in the state, I try to look for a Ramkota Hotel. Their service is consistent and the rooms are clean and attractively decorated. Normally when I stay at a hotel for business, I want to simply decompress at the end of a long day and I appreciate that they always have a restaurant connected to the hotel.

Love staying at this place, close to the local Mall, Front Desk always answers and makes sure you are taken of no matter if they are busy, again Michelle was Pretty and helpful to the point where she gave a us a discount.

I had spent the majority of the day driving and then visiting my sister in the hospital and the staff was great and they went the extra mile to take this part of the stay perfect. Everyone has issues but its nice to just have someone smile and welcome you to their city.

Decided to stay here two nights because our AAA Tour book did not list a Best Western Plus in Rapid City. This is a BIG place with 267 rooms. We were placed in bldg. F. Nice enough room but not what we are used to. Light bulb over vanity was out and never replaced, wife spilled a little mascara in bath vanity first day and sink was not cleaned out during our stay. Did not report these problems as we felt that the hotel was just to big for the staff they are able to get. The saving grace, however, was Minerva's Restaurant and Bar which was very nice.

I had to travel to Rapid City not for business or pleasure, but for illness. I had to find a place close to the Regional hospital and I was worried about so many things I didn't know where to start. This spotless hotel PROVIDED ME FREE SHUTTLE SERVICE to the hopsital sometimes twice a day..WHAT A BlESSING! and when I tipped the driver "Michael" he was SO appreciative and kind. Don't let the location fool you. The lobby is LOVELY and the rooms are BIG and quiet.

We stayed 2 nights. Excellent access for our dogs, and very friendly staff. The place is HUGE and easy to get lost in, but very quiet. Had a light dinner in the restaurant, and found the food to be really good, with reasonably priced options. I would not hesitate to stay here again.

We stayed one night at this sprawling resort/convention center. It did not feel like a Best Western and I've stayed at many. This place is huge and would probably appeal to families with kids because of the indoor water park. This also makes it very loud and noisy with large parties roaming the halls at all hours. We actually got lost driving to our room and it took quite a long time to walk back to the front to use the restaurant. Unlike most BW hotels, this one did not include breakfast and we did not use Minervas as the meal the night before was unremarkable. Instead we ate at Millstone family restaurant down the road which was great. The place is across from a mall as well. We had a room with a pull out sofa bed which was pretty uncomfortable. Would probably try a different place if we visit Rapid City again.

The hotel staff were friendly, room was clean, hotel has been updated. Great fitness options, food in hotel restaurant was very good. Although I didn't travel with children, there is a massive water park inside for children, would be a child's dream. There is also an indoor pool separate for adults. There is a mall in walking distance with a variety of stores, food and retail.

altugether, my stay was a positive experience. Only negative was failure to empty trash, failure to replace towels/bath mat/face cloth as requested during third day of stay. also bed was not made -up on third day as well.

Food and wrappers left on floor. After wiping the bathroom counter the washcloth was black. Disgusting!! After pointing out the mess, the cleaning crew still neglected to pick up the trash and clean the room.

The staff was friendly but the overall hotel seemed to stay dirty the entire time I was there. When I showed up there was hair on my pillows and stuff on the floor (no vacuuming). The hallways also never appeared to be vacuumed, as they also stayed dirty all day and room service trays would stay in hallways half the day. They did not show up to clean my room until after 5 on two days and that is when I was needing to get ready for the evenings conference events. It appeared the hotel couldn't handle the multiple conferences going on.

The deadbolt was broken and I reported it and I was told I just needed to pull harder. On the second night of my stay there was a knock at the door after 9 pm and the person identified himself as maintenance and wanted access to my room. When I said that I was going to call the front desk to confirm he went away. When I called the front desk they were absolutely unconcerned and could not confirm if this was legitimate or not. I checked out early.

Good staff,............good food...........good beds........clean rooms.............we would stay again,we have stayed at best western over the years going on 40 plus yrs!....................we will be travelling again in a few weeks and have plans to stayat best western!

Room was clean, quiet, and reasonably priced. Due to the overlapping schedule of two military reunions, there were check in delays in obtaining rooms and the restaurant/lounge was understaffed and unable to provide prompt service.

This is a very sprawling hotel and walk to my room was quite long but I did ask for a quiet room so did not mind walking extra. I was surprised to find out that there was no lift to the first floor ( ground floor +1) but I was on the ground floor so it did not matter- I do not know whether they would help with the laggage if required. All the staff were helpful but I have to sinlge out Stanley whom I asked a lot of questions re the local facilities and who was very welcoming and encouraging when answering them.He is the reason why I have taken time to write this review as, contrary to my normal experience, I have not been asked by the hotel to provide it. There was a problem with housekeeping which was resolved promptly and that wold not stop me to stay at the hotel if I was in Rapid City again. The important factor for me, who does not want to drive in USA, is that Mt Rushmore and More Tour picks up from the hotel. And although one can not walk to the town, Rusmore Mall is within walking distance from where there is a limited shttle to the City. In my experience it is very panctual and safe. Better still the hotel provides a shuttle within the City boundery and will pick you on demand to go there and back. Since I like to be independent I used them only once until I found about the city shuttle. There were PCs available to catch up ( my tablet would not let me use the hotel's wi-fi which is not unusual) and check in for flights). The restaurant was convenient and good.

We just left after 5 nights at this hotel. We booked a 2 queen for.my husband, myself, and our 2 year old. When we checked in we were offered a complimentary upgrade to a suite. We were floored and so thankful for the extra room with a toddler. The room (Building G 1705) was so spacious and very clean. The only downfall we found was the tile in the kitchen area was a little sticky and the closet had a musty smell. Everything else was wonderful. We certainly took advantage of the pool and water park. The water in the actual pool is much warmer than the water park. The big slides in the water park are wicked!!! Our little guy loved the slides geared for kiddos. The location is very easy to get to from anywhere in Rapid City. There is also alot to do and places to eat right near by. We had breakfast one day in the hotel restaurant and I would recommend going somewhere else. The price for what you got was not that good in my opinion. Head over to Denny's across the street instead. Next time we are in Rapid City we will for sure look at staying here again.

A large hotel and convention type center, confusing to get around, after checking in you usually need to drive around to a different section to find your room and then find the door to enter. Room was clean and large. Attached restaurant was convenient but we had to navigate some not well signed hallways to find our way back to the front. Wifi worked well.

Do not stay here. Place smells moldy. Long drive from desk to most of the buildings. Entries to some of the building are not convenient at all. Noisy because of kids running around. No screens in windows. Place needs some TLC. Only good thing is attached restaurant.

we took a long weekend vacation to South Dakota to sight see and visit the baby bears at Bear County but we ended up spend a lot of our time at the hotel bouncing back and forth between the 2 swimming pool options. The hotel was beautiful, the staff was friendly, everything was clean and we had a blast!

In need of renovation, very well used rooms and smelly corridor carpets. First day breakfast was good while using a discount ticket but the second day, Sunday was very poor with only half of the service available. The description of bar food in the room was wrong, the menu was very limited claiming they are undergoing improvements. very expensive for the standards we got, could have been due to being bike week. Good parking and location, easy to get to from the highway.

We were part of the National Corvette Caravan ( Pacific Northwest) final destination Bowling Green KY for the 25th anniversary of the museum. This was the chosen host hotel, The room was nice and clean, large bathroom.

The Ramkota Inn is very good value! The staff is exceptional and accommodating. Rooms were tidy and roomy. It was very clean and bright! We didn't swim but the pool And water park area was wonderful! We would recommend this hotel in Rapid City to family and Friends

Renovated 2-story hotel with no elevator; however, it was clean, had a large indoor pool and large indoor splash park w/2slides that families will love. Convenient to Badlands and Black Hills; no breakfast but plenty of cheap eats in the area and on-site restaurant. Ask for help with bags or first story room if stairs are a concern.

A guest in a room close to ours had a large sounding dog that barked every time he heard a noise. This went on every night for 3 nights, Apparently the walls aren't insulated as it was quite loud in our room. Loud enough that it woke us up every time it started barking. I'm an animal lover, and have a Lab at home. I understand they bark, but they make collars to minimize the barking.

Booked the room long in advance of the Sturgis Rally and got a very fair price for 4 nights. The hotel was geared for the rally and took great care of all the bikers. Sturgis is close by (1/2 hour away) so easy to get to. The hotel is also centrally located for all the area rides. Room was ready early and we got checked in by early afternoon. Lots of bike washing stations and pull through parking spaces for vehicles & trailers. Lounge & restaurant were very good with a wide range of selections and prepared as requested. Also lots of local craft beers. My wife & I are almost 70 and the hotel made the Rally very memorable for us with clean, quite and comfortable rooms which were needed after full days of "rallying". We will be booking soon for next years rally.

My group of friends stayed at this Best Western because this is where the Owner of the bike shipping company reserved rooms. 12 of us went to Sturgis for the bike rally. I had read on the reviews before we ever left that there had been a bug problem. I counted on that situation being rectified by the time we arrived. We walked into our room and saw bugs, both dead and alive crawling around. The room next to ours was even worse. My wife spoke to house keeping and they said that they would spray. She eventually spoke to the General Manager and he had "professionals" come in to spray. Didnt seem to bother the bugs. We eventually spoke with house keeping again because they obvisuosly werent sweeping up even the dead bugs or changing our sheets over the week stay. The assistant manager came to the room and accused us of leaving the door open. Nope, just to enter and exit. My wife went to the lobby following the discussion and just so happened to hear the assistant manager talking about it at the front desk in front of whoever was there to listen. Just so happened that my wife overheard her and called her out on her gossiping. we eventually completed our stay and the manager reduced our nightly rate by $30. We wont be back. the food in the restuarant was good as was the service. Very big and spread out hotel.

Visited over 4th of July weekend and kids had a great time. Was not overly crowded as I expected it to be. We're able to buy extra passes for our friends to join us in the water park area. Room was clean and quiet. Overall a great stay.

We only stayed for one night at the Best Western Ramkota Hotel in Rapid City but it was enjoyable. Helpful and courteous staff made the stay easy. Big water feature for the family, connected full service restaurant and great lounge. Easy to get to off the freeway and great place for day trips. It seems that everything in the Hills is an easy drive from the hotel. Downtown Rapid City has so much to offer too. Love this area of the US!

Terrible hotel to stay in. It was noisy, carpets smelly and no breakfast. Our hotel wasn't cleaned until we returned back from our tour. Cleaners were in there after 4p.m. Best Western was always our first choice, but this one failed miserably.

Upon arrival we found the room to be clean and comfortable. Air conditioning unit worked well. Room service i.e. cleaning minimal after initial arrival. Bed made but no real dusting/wiping/vacuuming etc. The front desk staff was friendly and efficient. Cookie treats in a basket available to you... Plenty of places to dine around the facility. A very basic breakfast available.

Comfortable night. Great water pressure. We were assigned a room that housekeeping failed to clean so we had to go back down to front desk and assifgned another room and were given $8 voucher towards breakfast

After reading some comments on this place, I was worried about it being noisy in the rooms. So at check in I requested a quiet room, the young lady at the desk was very helpful and located us as far away from the pool area as possible, this proved to be great with very little noise from other guests. Our room was spacious and in a reasonable condition. The attached restaurant “Minervas” had a separate bar and the service and food there was real good and not rushed.

The staff at check-in was very pleasant, knowledgeable, and professional. The young lady was very good. Was no complementary breakfast, and the food was not up to normal taste. The restaurant/round. The staff at check-in was very pleasant, knowledgeable, and professional. The young lady was very good. Was no complementary breakfast, and the food was not up to normal taste. The restaurant/lounge Did not have much of a menu. The location of hotel was good, the pool was nice.

In general the hotel is not bad. Not the cleanest. Not the best staff (though some were nice). However, during my stay no hot water for 3 days. 7 nights and no maid service 4 of them. I complained about all and was told sorry, we will have someone clean the room tomorrow and as for hot water, we are working on it, It's been out for days. That's it. I also saw when I checked in and went to my room peanut or pistachio shells thrown on the floor of the stairway. (which I had to drive around the building and go in another door, it's a spread out 2 floor complex) and carry my bags up the stairs to the second floor (no elevators and no bell service at night). I waited to see when they would clean the shells. 4 days (don't know how long before I got there they were there). As for my room, they cleaned my room the next day after I complained (after 2 days of not cleaning) and then didn't clean 2 more days until I complained again. Again, nice but "sorry, will clean tomorrow)" and then blamed me because I had a DND sign on the door until 11 which is when my son was done getting dressed. Really, so you don't go back to check later in the day? 11 is not like 2 in the afternoon! (this was for a conference but with an extended family stay with my son) Just for the record, I was extremely nice and understanding and NEVER yelled or got angry, just let them know the situation. Another family yelled that their room smelled of smoke, and they immediately gave them dinner for their family in the restaurant. I got nothing, I guess because I was nice about it. Staff is hit and miss. Some were very nice, others had no customer service skills at all. Price for this hotel I don't think is expensive, but it was for me I think because of the conference they jacked up the pricing. I heard them on the phone quoting lower prices even though I supposedly got a discount for being part of the conference. For what it was, it was not cheap so not worth the money.

Visited this hotel over the 4th of July weekend and the pools and water slides were not in working order. One of the two water slides was not working, and the only (very small) hot tub was dangerously hot, and maintenance told guests that he could not control the temperature. The main pool was large, but very very dirty, mostly outside of the pool. The restaurant was not very kid friendly. The rooms were ok, spacious and generally in good shape, but the last day I had a pillow with dried blood on it. The complimentary lotion/shampoo/conditioner bottles were single use, but housekeeping did bring plenty of extras when I asked. I would not recommend this hotel to other families.

Intergenerational family trip ended with two nights here. All 3 rooms were great. Pool/water park pleased kids, bar/restaurant pleased adults! Location also helpful for early morning get away to return home (close to 90).

When you enter the hotel lobby it gives you a warm welcome feeling and the staff greets you write away asking if they can help. The front desk staff are very pleasant and and will help you in any way they can.The rooms look like they look in the pictures and feel like your home. The indoor pool is a nice size and clean and also have a small waterpark type area you can use for free when you stay there.I don't think I could say on e thing bad in the three days I stayed there.

Ramkota is a large hotel and difficult to find your way around at first. Has a huge indoor pool as well as indoor water park. Has several conference areas that are very comforatable. Has restaurant, Minervas that also has a bar area. Although breakfast was not included in our convention price, it was very pleasant to go to the restaurant each morning and not have people grabbing for food as in the breakfast included hotels. Never thought I would say that but found it to be true. Much more relaxing way to start the day. Our room opened up to hallway as well as another door that opened up to beautiful gazebo garden area. Grounds are very well kept. Staff responded immediately when anything was needed and wanted to be sure our stay was a positive one.

Great place to stay! Close to destinations, Crazy Horse, Mt. Rushmore, Black Hills, etc. Staff was friendly. Shuttle to/ from airport was a great feature. The hotel staff was friendly and very willing to assist in every respect.

So I didnt want to make this a big deal and I wish I got the incident on video but I'm tired of my native people getting treated horribly and people turning a blind eye to racism, alot of you know I had to come back to South Dakota for my dads wake and funeral. My little family and a bunch of my husbands family that just got done sun dancing in Kyle SD we got some hotel rooms at the Ramkota best Western on Friday June 21st in Rapid city (racist city as they call it) So we get to our room I pull out the pull out couch to get our boys ready for bed and its covered in cheetos and cheeto crumbs. Which isn't a big deal I can change the sheets so we call the front desk and have them send someone up to exchange them. Before the bedsheets arrived they called our room for a noise complaint about children being to loud. Which our boys were sitting down at the table on their tablets eating before bed cause we were waiting for the sheets to be delivered, I was laying our daughter down to go to sleep. When one of the workers brought them to the door then the neighbor in the next room came out and told my husband "look are we gonna have a problem all night" and my husband asked him what his problem was. The guy then started to grab a gun that he was carrying on his waistband. The employee then told my husband to get in our room which he did. The police were called by the guy trying to threaten my husband and by this time our sons were standing right behind their dad at the time of the occurrence. Rapid city police talked to the worker of the hotel got his side of the story then came and got our side. They then went and talked to the other dude and got his side and nothing was done about the guys absurd actions in a family environment the cops did say if another incident occurred to call them. So we all just go to sleep and then the next morning about 30 minutes after we wake up the guy next door is yelling profanity at the top of his lungs then says "I know where you f****** live, your name, where you work". So at this point I'm PISSED I'm mourning my father and my family's getting harrassed by some crazy guy and nothings being done by the management or the police. We go down there and complain to management about what just happened AGAIN! They try calling his room and no answer then they said they didnt have a number on file for him when he checked in. I feel the employees breached our private info to this guy for what he says saying and they even told us his name. So after all that my father in law came over from his room so we all decided we would just go swimming and the staff said the manager would be down to the pool and talk to us and it never happened. After we're done swimming we go to our room and the doors not working our key wont even go in the slot. So my husband looked where the card goes and before our oh so nice neighbor left the visentiy he broke his key off in our door so we couldn't get in. So our family had to wait an hour in our swimming suits for maintenance to come and take off the whole mechanisms for the door handle off and put a new one on. We we're suppose to stay another night but after that I just wanted to leave and go home. Even after the last incidents the staff didnt call the police like they were advised to do if anything else happened. They did compensate the room which my father in law paid for they even compensated the aggressors room !! Even after he damaged their property. Our time at that hotel was suppose to be a good family experience especially with everything that was happening with our family's (losing my father and my husbands family just getting done Sundancing a sacred time for the oceti sakowin and it was the total opposite) I can't believe the staff would let all that happen and not kick him out. I'm so disappointed with the whole experience and all they would do is say im sorry. So to all my native people if you stay there please to careful because they obviously don't care about there guests safety or at least for our people's safety.

We booked this hotel for around $100 plus tax per night. Wouldn't pay more than that. Positives are the large pool and “waterpark”. Waterpark is for under 5 year olds except the slides which are fast and fun for the bigs. Waterpark is TINY. Room was nice, clean, more than fulfilling. However, we were put on a floor with all families. This isn't the hotel fault, but there were kids/people slamming doors and running around til 1 am both nights. Who allows their children to do that????!? Also, when people around us are taking a shower, the water noise is very loud. Good luck getting restful sleep here. Let me add, we travel a lot. We're not newbies to noise or hotels—this one was a new kind of noisy miserable....

The room was not very clean especially when I had to pull out the nightstand to get my flashlight that rolled behind it. The restaurant was below average.Salad bar had mostly only pasta salads so I ordered the lettuce wraps. Not good!. At check-in I signed a paper for one price and they charged $12 more to my credit card. I did not charge anything to the room, they said it was taxes but why weren't they added to the bill when I checked in? They quoted me a price and then I saw on a flyer there that they have a senior rate so I asked for it and they said that was the senior rate. Seems unlikely. They did have good coffee in the lobby in the morning. Overall, it was not a good experience.

worst experience of our lives..traveled with 2 other couples called ahead to make sure we could check in early (2pm) and that all our rooms would be together, was told yes by the lady on the desk.when we arrived nothing was ready so we went to lunch came back at three was then told if we wanted to check in we would not all be together but if we wanted to wait till 4pm then the rooms would be ready mind you we booked this 3 months in advance..so we ended up scattered all over this huge hotel. as we were tired from traveling all day..we had already booked another night threw best western not knowing how bad this place really was..from customer service to dirty bathtubs .i complained to the manager an he said he would make sure our last night of vacation was better than out first one of the...apon arrival i walked in an was told our rooms were together this time..well when i got to mine matinence was fixing the shower an was going to be awhile so i went to the desk an they gave me another room which happend to be right near the ice machine an not near my friends, needless to say i didnt get much sleep at all..very dissapointing hotel i would not reccommed this place to any one stay somewhere else..the only good thing was the resturant which isnt even owned by Best western i give this place a minus 8 RUN dont walk..stay somewhere better....the front desk cant even answer a simple question...not a good hotel

Could of offered better service on room when water went out for more than one day.Also I felt that all of use who were with out water should of been compensated better. A lot of the Trackers were upset.

Overall the hotel was fairly nice- until the next morning when there was no hot water in our room. I did not have any hot water for my entire stay. What made it worse is that the hotel knew my room did not have hot water and did not tell me when I checked in or when I complained the next morning. The next morning they told me everyone was taking a shower at the same time so they must have run out. They told me about issue with a broken pipe that had been going on for days at 10pm when I complained again. At this point there were no other rooms and it was too late to find another hotel.

Had to spend a night here and not at all satisfied. Room was by the pool so very noisy. Smoke alarm in the middle of the night started beeping once per minute for low power. Told the young man at the front desk in the morning and all I got was “ok I'll mention it to maintenance”. Are you kidding, try sleeping at night with a once per minute alarm. I won't ever stay here again

Nice hotel, good location, friendly staff, nice restaurant. Great water park for children. being a 2 floor hotel no elevator so seniors will probably stay one ground floor. Close to shopping, attractions and downtown area. Free shuttle to airport and downtown area.

Toni , one of the housekeeping staff was very helpful, she went out of her way to provide us assistance. came back to check on us and was very helpful. She was very willing to be of help to us and very kind. Our grandson was ill and she was very helpful and kind. really showed that she cared.

Warning!! The Ramkota has no customer service. Stay elsewhere! Upon arriving, I was not even greeted with a smile or a welcome. My suite was nothing special. The highlights were the loud, slamming door and the stains on the wall. Not to mention the dust and tiny bathroom. The smoking stations are located right out of the door, so I hope you like smelling smoke in the halls (may be breaking the law on it being that close to the building). I paid extra money for wristbands to the pool but was shocked to see 75% of the guests had no bands at all. Yet they were allowed in the pools. The hotel allowed their staff to stay at a discounted rate on a very busy Saturday. I know this because I witnessed the staff member interacting with her kids in the pool and saying she would be joining them soon. There were people everywhere and that just added to the madness. I feel it would be more appropriate during less busy days. In the morning, I saw people with juice and yogurts. Come to find out that the hotel offered breakfast in the lobby (not sure if it was a special event or it is always offered). I had no idea and had already paid for our breakfast. When I checked out, I waited for the front desk to even acknowledge I was there. He was focused on the computer screen and after ten minutes checked me out. Not even a thank you or how was your stay. The cherry on top of our horrible stay was we left an item in our room. I called that afternoon and the staff said there was nothing they could do because housekeeping left. I was horrified that they could not go and look for themselves. I left a message with housekeeping that was never returned. I tried the front desk again and they were unhelpful and rude. I finally had luck with the manager, who took two days to tell me the item was not found. He apologized and that was that. Avoid this hotel if you can!

This is a very nice property for a Best Western. It is clean and comfortable and has a great restaurant attached. Food is pretty good for the area. The employees are very nice and willing to accommodate, the shuttle driver is awesome. The rooms are very comfortable and spacious, but the decor is typical best western brown and bland. Housekeeping is great, they come on time and they clean the room nicely each day. The meeting space is larger than your typical Best Western which is a plus. They have outlets by the bedside which not all BeWees do. I found the lobby nice they have decent coffee in the morning. At first it is difficult to navigate, you have to remember your building letter, A B C etc. in order to find your room as the directional signage is confusing. If you are in the back nine you will get lost the first few times but its not that bad of a walk,there are a lot of rooms here. Did not use the pool area it is great for kids but probably not adults. All in all a nice stay. Well run hotel.

The hotel is in a good location right off the highway. It is a nice hotel. It was clean. The only complaint about the room was the water only heated up to lukewarm. We almost did not stay. The woman who checked us in charges us more than what was quoted and had an attitude when I asked for a receipt when I paid cash. She tossed a printout on the counter. She was pretty condescending telling me that I would not have a problem in the morning. Guess what, the clerk in the morning had to call the manager who apparently couldn't be reached as there was no one available to follow their procedures for cash customers which entails having housekeeping check your room before they return your deposit. Fortunately the clerk gave me the money so I could get on the road. He sort of made up for the nasty woman at check in.

The sheets were dirty, there was something smeared in a spot on the wall. In general it did not look like it had been cleaned, only that they made the bed with the same sheets. I also found a tick on one of the pillows. Not what you want to see at a hotel.

We stayed at this hotel in the past and we have always had a pleasant experience. The hotel is clean, quiet, and staff has always been friendly and informative. I waited while the desk clerk was on the phone and she thanked me more than once for my patience. We did not use the pool this time but have in the past and it's great as well. The bed was super comfy and I slept in until 9:30am! Visiting Rapid City? Be sure to consider this hotel for your next stay.

The motel was great everything you was right there. You could site see and return to the motel for food and drink and relax. No hurry to find a food outlet or such. Great time have by all. easy entries and exit ti the freeway.

Free water park passes included with the room. Had room service from Minerva's Restaurant and Bar. Food was pretty good. Across the street from the Rushmore Mall. Very large place. Comfortable. Good place if you have a dog. Would stay here again.

An organization that I am on a Board for booked my stay. The plus was: ease of entrance into ground room floor (if you can find a parking spot nearby and request such a room). The negatives: a) 1 of the 2 queen beds was broken. b) Kids found someone else's toy underneath the bed. c) Roads in the parking lot behind the hotel (used for access to nearby attractions) have potholes so big they can knock your axle off balance. Pool was decent but could have been cleaner and hallways were very noisy. I won't choose this for a family stay in the future and we travel a lot.

Hotel location was easily accessible. Check in was slightly acceptable for the amount of people checking in at the time. Staff seemed unable to follow through when presented with an issue. Rooms are older, so you hear every person who walks or runs by, especially loud when their old doors are being forced shut, because they don't fit correctly. House keeping might be understaffed and inexperienced, as our room had trash still on the carpet, trash in dresser drawers and items left behind from the previous guests. The waterpark was nice, decent for smaller children. The big slides were very fast, great for adrenaline high seekers, but not for children looking for a pain free slide. If you're looking to stay here just for the waterpark, you may want to reconsider. If you're just looking for a place to stay near Mount Rushmore, you definitely will want to reconsider. When I approached a supervisor to ask for some sort of reimbursement, she proceeded to complain about one of the other four staff members I spoke to previously about our issues. Staff should complain up the management chain, not to its customers.

We really liked the location, it's close to the interstate. We also like the friendly staff and the spacious king suites. The pool area was a hit for my kids and their friends with a large pool on one side and water park on the other.

Reserved online, got there and they had no record of it. I was then double charged and didn't receive my money back for almost 5 days. They also don't let you know about an additional $25 charge they throw on top of your total. Their kiddie pool, the whole reason we chose that hotel was FREEEEEEZING cold. Freezing!! My 3 and 5 year old couldn't even stand it. Hallways smelled like strong marijuana.

On this trip, this was one of the best we stayed at. We had great service, nice room, the hot tub was working and the price was one of the best (compared to others on our trip). Definitely would recommend and would stay there again.

Stayed for four nights on the conference. The hotel staff is the best part of the hotel. They all are polite, expreditive and very professional. Hotel provides free shuttle from airport and to downtown and people who are doing that service are very friendly and nice. Breakfast is just ok, partly because they do not have enough stuff. Hotel lobby is very clean and nice decorated, wifi through hotel is excellent, rooms are very clean. But, for me since I wanted to visit Rushmore shopping mall, the best thing about hotel is location is location. It is five minutes of walking which was useful if the outside temperature is minus 20 Celsius! The only quirkiness of the hotel is layout. Since it is basically two storey building and there are lots of rooms it is huge. I had to walk two minutes from lobby. Recommended if you are visiting Mount Rashmore especially with kids since hotel has free aqua park inside.

I got into Rapid City late in the afternoon and really did not want to go back out after I checked into the Best Western Ramkota Inn. I noticed the parking lot was full and there was a lot of activity in the restaurant. I decided to give it a try and was well pleased with my decision. Fresh baked bread, a good bowl of tomato bisque soup and a perfectly prepared ribeye steak followed by a bread pudding that any one in south Louisiana would have been proud of. Normally I shy away from hotel restaurants but this one made me proud. I will be back.

Every year we stay at the Ramkota during the Black Hills Stock Show. I appreciate the physical updates to the facility and the excellent restaurant, Minerva's. This is the first year we've had problems with the hotel. First, the exterior door closest to our room didn't work -- swipe your key hard a hundred times and it doesn't open. This is not great when you have armloads full of stuff and you can't get the door open. Twice we told staff and each time they said, "Yah, that door doesn't work." Well, then why tell us to use that door when we check in and why are ZERO efforts made to fix the key card reader??!! When we checked out, there was a $13 charge from Minerva's on our bill from Thursday night (we had eaten there on Wednesday, but paid with our credit card). We didn't eat at the hotel Thursday night, nor go to the bar. The front desk told us they could not remove the charge. We asked them to call Minerva's, again, we were told they could not remove the charge. Words were exchanged, finally the clerk relented, and removed the false charges. So, they charge our room but can't produce the paper that we supposedly signed for the charges = dubious at best. The 2019 experience was disappointing. We'll look elsewhere for our next stay.

BW Ramkota was very accommodating with our reservations as requested adjourning suites after first reservation had already been made. Grandkids love the pool and room service is delicious & timely. Only reason I rated Sleep Quality as Average is due to noisy heating unit in our room.

If you are traveling with your dog this place is great! The rooms have a direct door to the courtyard area where the dogs are completely closed in. We were able to let ours off leash and play. The staff was great and handled a drunk and difficult group of guests very tactfully.

The personnel at the front desk always had cheery smiles each morning and welcomed our stay with 3 dogs, approx. 40-50 lbs each. The stay was so EASY given that several (many!) ground floor rooms have adjacent slider access directly into an enclosed grassy courtyard/relief area. The courtyard is even equipped with dog waste bags and night lights! We specifically came back to this hotel on our return trip because it helped make our traveling with dogs a breeze.

This property is perfect for business and family travel. I typically use it for business trips and the staff has always been extremely accommodating and so friendly. I also stay there on my trips because the food on site is GREAT!

I travel to Rapid City for business a few times a year and always stay at this hotel, I am in the loyalty program, and this time they gave me a free upgrade to a suite. Very nice touch. I enjoy the bar as well and the staff is always very friendly

Price is a little steep but if you compare to another water park style hotel, you can't beat it. Have up to 6 swim passes per room, competitors in the area give you a discount but none come with room, so you have additional charges to use. This hotel was clean, beds are average but overall if you have kids a great buy!

We had a wonderful stay here during our visit to Rapid City. We had 2 beautiful rooms on the ground floor with front and back entrances. It was perfect for our family. If we are ever in the area again we will definitely come stay again.

Stayed in the family jacuizzi suite!!!! It was awesome!! Very large, refrigator, microwave, and fireplace. Great for family stay! Beds were comfortable. Nice furniture! The pool and hot tub was nice! Savannah front desk was very friendly and helpful. Great waterpark for family.

We booked this room simply for the kids waterpark that we thought would be fun for our four kids. Well it turned out to be a major disappointment as the water was so cold! Once arriving to the hotel, our check in was smooth, we quickly dropped our bags off in the room, three kids got their swimsuits on, and they headed to the pool. The water was so cold, they ended up "swimming" in the hottub. Once we got back to the room we noticed all of the dirty and uncleanly spots!! Here is what we found...…...The room we received had dried toothpaste all over the bathroom counter. There was poop on the toilet seat and side of the toilet. The two chairs in the room had food that was caked on the chair seats. The bedskirt had food smeared on it. The mirror and the sliding glass door were disgusting!! The mirror just hadn't been cleaned well but the sliding glass door looked like it had food and grease smudges all over the top half of the door. There were ants crawling around in the bathroom over a pile of crumbs. There was no stopper in the bathtub. Also, one of the beds had stained bloody bed sheets. The sheets were obviously clean but I would never make a bed with sheets that have been stained from someone else's blood. Because we were not visiting during tourist season, I feel we had gotten a pretty decent rate but I wouldn't have spent a penny on this room for how dirty it was!!! I was offered a new room after I went to get new sheets. I kindly declined as politely told them that I was a mom and could handle a little cleaning up. My kids were already half asleep in their bed so I didn't want to hassle transferring to another room. Would I recommend this motel, NO. Will we be staying here again, NO. Also, there is no continental breakfast like a lot of Best Westerns do which was a big bummer!!

Nice large rooms, but old fashioned motel setup. Accepts pets. Waterpark is convenient and fun for kids. I would stay here again in a heart beat when passing through on I-90, but not visit as destination.

Very disappointed with our stay, we had wedding reception with dinner and dancing. The food was not good at all!! Chicken was so over cooked and tough horrible taste. The cleanup crew started after only finishing supper, dirty dish fine....but were taking centerpieces(candle lite) and tablecloths leaving us in dark. we still had paid for the room for 6 more hours!! All our room keys were not working most having to be replaced 3-4 times!! After calling and explaining our issues.. was to sorry and given a cert. for 4 in their restaurant. Would highly recommend going someplace else!!!!!

I Stayed At This location On Oct 12,13 & 14 I Was Attending A Conference . The Staff Was Awsome My Check in Was fast And The Clerk Was So friendly And Helpful. The Room Was Great I had Every Thing i needed This is The Best Hotel Thank You To All The Staff For Making My stay So Enjoyable

We stayed here for 5 nights during our visit to the region. We were extremely pleased. Our room was clean, well kept, bathroom was extremely clean, the bed was very comfortable, nice and quiet for sleeping, and everything worked as it should have. Minerva's restaurant was a great place for breakfast, and so convenient, just a minute or so away in walking distance. Definitely recommend the Ramkota.