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Best Western Plus Hotel Rapid City Rushmore, Rapid City

3723 Eglin Street, 57703-9506, Rapid City, United States - Ver en un mapa
Best Western Plus Rapid City Rushmore - Vista exterior El Best Western Plus Rapid City Rushmore se encuentra en el centro de Rapid City. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Plus Rapid City Rushmore goza de una excelente ubicación para disfrutar de las numerosas atracciones y actividades anuales que dan su fama a las Black Hills. Conozca el IMPRESIONANTE Monte Rushmore, un parque convertido en Monumento Nacional formado por unas hermosas esculturas horadadas en la roca en 1941 para mostrar la historia norteamericana en piedra. Disfrute de atracciones cercanas tales como el monumento a Caballo Loco, el Parque Estatal Custer, el Parque Nacional Badlands, el parque para reptiles Reptile Gardens, el Bear Country, las actividades de esquí en la estación de Terry Peak, recorridos en motos de nieve por la ruta George Mickelson y mucho más. No deje de reservar su habitación para la 77 edición del ralli anual de Sturgis. Con una estratégica ubicación junto a la salida 61, a poca distancia de las tiendas y restaurantes de la zona, el Best Western Plus Rapid City Rushmore es el lugar perfecto para disfrutar de un segundo hogar tras un ajetreado día. Como un hotel exclusivamente para no fumadores, este establecimiento ofrece lo mejor en comodidad, ubicación y servicio de atención al cliente. Todas las habitaciones y suites están equipadas de forma muy completa con televisión por cable vía satélite y con acceso gratuito a Internet Wi-Fi. El Best Western Plus Rapid City Rushmore ofrece unos servicios de primera categoría, entre los que se incluyen una piscina cubierta climatizada y bañera de hidromasaje, instalaciones de lavandería para los huéspedes y un asombroso desayuno caliente completo gratuito tipo bufé. Para mayor comodidad de los huéspedes, nuestro hotel cuenta con un gimnasio abierto las 24 horas, un centro de negocios con dos estaciones de trabajo y salas de reuniones con capacidad para 40 personas. El personal cordial y eficiente del Best Western Plus Rapid City Rushmore está preparado para proporcionarle una estancia inolvidable llena de diversión en Rapid City, Dakota del Sur. ¡Haga su reserva hoy mismo y ahorre!

Best Western Plus

Hotel Rapid City Rushmore

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2020
Basado en la opinión de 111 huéspedes
NOTA EMITIDA
Excelente
90
Muy bueno
11
Normal
4
Malo
5
Pésimo
1
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
2
De negocios De negocios
11
En familia En familia
31
En pareja En pareja
24
En solitario En solitario
2
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Exellent as usual!"

5
bobsres, Ventura, California 12/09/2020

Stayed at this BWP with Rewards points to visit Mt. Rushmore, Crazy Horse and Custer State Park. Proximity to all attractions is great, all of them being within 30 minutes or so. As always the staff and management was courteous, helpful and kind in every respect. Highly recommend BWP for all travels... the properties are newer, clean and fresh, and the prices are very reasonable. Great hotel chain throughout all of North America... we know, we've stayed in dozens of them as Rewards Members.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for your feedback. We are delighted you enjoyed our hotel so much. We appreciate you as a guest and a Best Western Reward member. Thank you for your time and have an incredible day.

"Very nice hotel convenient to attractions"

5
Pat D, Imperial, Pennsylvania 11/09/2020

This is a new hotel close to Mt. Rushmore, Crazy Horse, Custer State Park, Sturgis, Spearfish Canyon and Deadwood. It was very clean and very reasonably priced. The breakfasts were good, although maybe some oatmeal choices might be nice for those not wanting eggs every day. Our king suite was roomy and the bed was very comfortable. The front desk staff was friendly and although there was a bit of confusion with me pre-registering for check-in and me wrongly checking a box saying we had a pet with us (we didn't), and then we were charged for it anyway, the general manager said we would be seeing a refund on our credit card bill. I fully expect that to happen but if not, I will be back with another review! Anyway, we would definitely stay here again.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for your feedback. You appreciate you as a guest and thank you for your time. Have an amazing day.

"Great hotel"

5
holly_mcghee, Bellville, Ohio 09/09/2020

We stayed here for two nights during an out west vacation. This is newer hotel, it is centrally located for a lot of the Black Hills & Badlands attractions. Good continental breakfast even during pandemic. Good value for the money, would definitely stay here again.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for being a guest with us. We appreciate all of you feedback, and hope you have a wonderful day!

"Trip to the Black Hills and Badlands SD"

5
ConnWay, Connecticut 07/09/2020

Loved this hotel. Very clean. Staff was very friendly and helpful. Nice central location for everything we wanted to do. Several restaurants near by. ljsafohoeahlvnlhjfoeunlgf;gojagfjfoudrnrfouehhypajgyhriojgh

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
We are so happy to hear that you had a nice stay with us. Thank you for all your feedback. Have an incredible day!

"Almost new"

5
funChicago, Chicago 04/09/2020

If you can, get a room in the back of the hotel. Though it's a few hundred feet from the main road, the noise seems to carry. Nice place. Very new. They had reasonable Covid precautions but the people of Rapid City go around acting like it's not one of the worst Covid hot spots in the country -- almost no masks

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your feedback we certainly appreciate it. Have an amazing day and thank you for your time.

"Wonderful Stay at this beautiful new hotel!"

5
Loren L, Parker, Colorado 01/09/2020

I was told they have only been open for one year. Everything was so new and nice! Great experience using the gym, the jacuzzi and pool, friendly, welcoming, hard working staff, and a nice hot breakfast! Coffee is good and we had scrambled eggs, bacon, home fries, and a fresh orange. Hubby had Chobani blueberry yogurt. We didn't have them, but they had waffles, biscuits and gravy, danishes, Rudi's gluten free muffins, and a variety of cereals with milk and juices. Angel the front desk staff was very welcoming and helpful. Couldn't have had a better stay!

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
We appreciate your feedback on your recent stay. We are so happy to hear that you had a great time here and in the area. Have a wonderful day and we hope to see you again.

"Exceptional"

5
randr50, Beulah, North Dakota 29/08/2020

Great room, quiet... had frig and microwave, very clean. Very good hot breakfast or sack breakfast...Staff knowledgeable of area and restaurants. Easy to get to main highways for access to attractions.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted to hear that you had a wonderful stay. Thank you for your time and feedback. Have an incredible day.

"Disappointed..."

2
User 27/08/2020

I came into the hotel thinking it would be great considering all the positive reviews about covid procedures, but throughout my entire stay I was paranoid and just felt very unsafe. Not a single staff member wore a mask including the housekeeping staff the entire time of my stay which I found to be very alarming considering they are the ones who clean the rooms before we got there. Barely any guests were wearing masks either, only a few besides my family. I wiped down every surface in the room just to make sure the room was actually clean. The breakfast "options" were a joke, they kind of just expected us to go into the buffet area and grab food as if that's not unsafe to be around a bunch of strangers without masks. The only positive aspect of the hotel was the room because it was the only place I actually felt safe to be in the hoteI. The room was spacious and made my stay comfortable. I Usually do not leave negative reviews but this hotel really disappointed me. Best Western claims they have all these "distancing and cleaning measures" but in reality there was no effort to create a safe environment for guests. Do not stay here if you are concerned about covid.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your feedback. We are following Best Western and South Dakota guidelines. We follow the We Care clean program by Best Western and do the best we can. It has been an unexpectedly busy season for all and we try our best to accommodate all guests. Masks are not a requirement but are recommended for everyone in common areas. We apologize if this affected your stay.

"Probably the best hotel option in Rapid City"

5
texasfoodtraveler, Dallas, Texas 21/08/2020

This hotel is probably the best hotel option in Rapid City for most business and personal travel. It's the “Plus” version of Best Western, and it's a newer hotel. The rooms are very nice. Everything is also clean. The main front desk attendant I interacted with was Angel, and she was extremely helpful throughout my stay. This hotel also has a gym and a pool, and they have a hot breakfast buffet for free. I highly recommend it.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for your kind words. We are so happy you had a great stay. Please come back and visit us! Have an incredible day!

"Best of the Best Western Brand We've Ever Visited"

5
Jerry B, Branson, Missouri 20/08/2020

Hotel was at it's one year anniversary and that's why is was so fresh and new. Loved every inch of this place. Staff was priceless. Breakfast was take a glove and serve yourself. Hot eggs, sausage and everything else you're used to. It was very convenient to the Mt. Rushmore Memorial. which is a must see.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for your kind words. We appreciate you as a guest, and are delighted to hear you had a great stay with us. Thank you for your time and come back and visit us again soon.

"Great Stay"

5
osuddg, Broken Arrow, Oklahoma 05/08/2020

This hotel nicely situated for people with a car. The rooms were clean. The hotel is only a year and a half old. The breakfast was the typical cold grab and go pandemic bags. My only disappointment was that the dryer was not working. However, I washed a load with plans to take them to a laundromat for a dryer the next day. The washer did a great job of spinning out the clothes and I ended up not going to the laundromat because the clothes had dried overnight just being spread out.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for your comments. We are still trying to get our dryer working and we do apologize for any inconvenience. Thank you for your comments. Have an amazing day.

"Missed one important detail"

3
Dhuds, Kansas City, Missouri 26/07/2020

This is a nice, newer property with friendly people and spacious rooms. However, we were taken aback that none of the front desk staff were wearings masks (and that masks were not recommended for guests), despite the number of transient guests from all over the country when we were there. This omission signalled to us that the hotel is not taking the Covid threat seriously (although they did have sanitizer and distancing blocks) and, frankly, made us a little wary of the rooms and breakfast. Front staff wearing masks (just like they do in most restaurants now) would raise our confidence in Best Western during these challenging times. In the meantime, we will stay away.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your feedback. Every day we are implementing new safety and sanitizing methods following the Best Western standards. We have the Plexi glass protectors at the front desk for our staff and guests safety. We have gloves and sanitizers provided through out the lobby area. We have masks available for all staff, and ask everyone to abide by the 6 foot social distancing rules. We follow best Westerns We Care Clean program for all guest rooms and common areas. Yes we are a heavily traveled tourist destination, and we do our best to try to accommodate everyone. We appreciate your time and safe travels.

"Best Western Plus Rushmore"

4
User 23/07/2020

Great place for family to stay, but the buffet option was a bit unnerving if you got there about 1/2 hour after it opened. This is only due to COVID issues. The hotel did provide hand sanitizer, gloves, etc but the residents just didn't care about sanitary issues during their stay. It was completely fine if you were the first ones to use the breakfast option. Clean, no room cleaning provided due to COVID, but all items available upon request. Not gamer friendly, no HDMI or WIFI access to the televisions and boy did we google all of the options and nothing worked.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay. We do hope you contacted the front desk for some HDMI assistance. We have a special remote needed for changing the input on the televisions. Aside from this we do hope hope you had a pleasant time here. Thank you and have an incredible day.

"Needed rest stop"

4
User 13/07/2020

After a long day of travel and running around Rapid City and surrounding area, this was a much needed rest stop. The building is newer, the front office attendant was phenomenal, anything we needed or had a question on was taken care of right away. The pool and hot tub were great for the kids, fitness center worked perfectly for my wife and myself. Would absolutely stay there the next time in town

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
Thanks for staying with us. We are glad to hear that you had an enjoyable stay with us. We appreciate you and your time. Have an incredible day.

"Vacation 2020"

5
Brightlisa, Creve Coeur, Illinois 11/07/2020

Our stay was amazing, the staff were very helpful and the room was clean and comfortable. They served a hot breakfast when others were only handing out sack breakfasts. I would definitely stay here again as the hotel was close to everything.

Laura Forgey, Guest Services / Front Office at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted to hear that you had an amazing stay with us. We appreciate you as a guest and thank you for providing us feedback on your stay. Have an incredible day.

"Spacious, clean rooms"

4
taniad444, Santa Clara, Utah 06/07/2020

We stayed as a family in a very clean, spacious room with 2 queen beds and a pull out. We loved being able to spread out. Plenty of room if you had a play n pack or baby crib. The microwave and fridge were great. The staff were nice. They do not have a guest laundry but they directed me where to go. COVID wise we did not love that the staff did not consistently wear masks--even the housekeeping when they were in common areas and elevators. We really liked how they were handing COVID-safe breakfasts. You had an order form for each family member and requested a time then you picked it up in the lobby in lunch sacks that you could then take up to your room.

Laura Forgey, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay with us. We are delighted that you enjoyed the rooms and breakfast. We appreciate you and your time. Have an incredible day.

"Excellent hotel run by excellent staff! I was blown away!"

5
brodytritle, Ames, Iowa 04/07/2020

My wife and I stayed here for an anniversary road trip. We were here for two nights and had an awesome time! Great location right next to a cheap gas station and a delicious steakhouse. The staff were all incredibly friendly, the rooms were clean and beautiful, and the building was very well maintained. Breakfast was done as a specific request for each individual and then packaged for us to eat in our room so that we did not have to worry about safety during quarantine. All staff wore masks (as did we) and made us feel very welcome. THANK YOU! ^_^

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We appreciate all of you time and feedback. We are delighted to hear that you had a great anniversary. Have yourself an amazing day.

"Nice Quiet Room"

4
User 04/07/2020

Great customer service by front desk staff. Only reason not a 5 rating is disappointing breakfast. Best Western has set the bar high when it comes to its breakfasts. The granola bar and apple just don't measure up to what we are used to. While I understand it is the sign of the times, It would be nice to have more than that for the most important meal of the day. I am a cancer survivor and have to take meds that require a good breakfast with protein. So we had to get that at a restaurant down the road. I hope you all can figure out how to bring back one of your best amenities.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay. We do appreciate all of your feedback. Thank you for your time and have an amazing day.

"Great Family place"

5
iluvgsu98, Billings, Montana 30/06/2020

Great location. everything was centrally located. super clean. pool was clean and great for the kids while the adults enjoyed the hot tub. room was a great size for our family of 6. would definitely stay here again.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted to hear that you and your family had such a nice stay with us. Than k you for your time, and have an amazing day!

"Great location, new hotel, sparkling clean"

5
Fanny77, Helsinki, Finland 24/06/2020

This is a great new hotel and our second stay - 4 nights - was again top notch. I frankly dont remember much because the sights kept us busy through the days but I remember waking up super rested. Everything worked like it should.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted to hear that you had a great stay with us. We hope you visit us again soon. Thank you for your time and feedback. Have a great night.

"Nice new hotel"

4
bunk1976, Las Vegas, Nevada 17/06/2020

Visit started out a little rocky when we discovered used towels hanging in the closet and an unwashed sheet on the sofa bed. However, after those were removed, the stay was fine. The beds were very comfortable and the pool was nice. I've been travelling alot lately and the grab and go breakfast wasn't quite as good as other Best Westerns.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay with us. We do apologize on behalf of housekeeping. We are doing our best to stay on top of things . Thank you for your time and have an amazing day.

"Butter fingers"

5
chadh416, Berlin, Wisconsin, United States 16/06/2020

The place is right off i-90, easy to find, and far away enough from the highway so it is quiet. Our first Day we had a Hail storm, I mean a HAIL storm, and was able to find a shelter for my rental. Everything is fresh and new, almost appears like it is less than a year old, but, it is actually 2+. The beds were very comfy, linens clean, and amenities were good. The only drawbacks I encountered were 2 things, 1st, the Breakfast was not anything I expected. The past reviews were spot on, this is not acceptable by any means. Seriously, if McDees can give you a hot breakfast, and not allow you in the dining room, why can't they follow suit? 2nd, room servicing for a second nights stay. I was shocked to see that the room had not been serviced during the day of our second stay. When I called the front desk, they acted if I was supposed to know that because of Covid-19, changing the towels and cleaning the rooms was by request only. I was not told anything upon check-in, they said it was posted on the front desk, and It was, laying flat next to another document that you are supposed to read. Why isn't this form posted vertically by the elevators, and upon check in as so to as you can SEE it, was beyond me. I was traveling during the pandemic, and shortcomings are to be expected, but this line of Best Westerns is dropping the ball on customer services.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your review. We appreciate all of your feedback. We have spoken to all staff to remind our new guests with multiple night stays about our We Care cleaning procedure. We apologize for the confusion. Thank you for staying with us and have a great day.

"Okay Stay, but a Few Issues"

2
User 02/05/2020

Stayed four nights in a suite at the end of April 2020 amid the COVID-19 pandemic. First issue was before booking the hotel we called from the road to see if they were still doing breakfast. The website showed a nice hot breakfast bar so we were interested in that. We were told they were doing breakfast and were not told anything more. I booked the hotel and when we arrived we were greeted with a piece of paper where we could pick our basic cold breakfast. Our breakfast (picked up by us in a brown paper bag) consisted of a juice, a yogurt, a granola bar, a small danish, and an apple. It felt cheap, there was no way to get more food, and it wasn't what we were expecting or what I felt I paid for. I think they could have had a hot breakfast because just about nobody was staying at the hotel - just move the tables further apart or tell people to take it to their rooms. My biggest complaint was with housekeeping. They did not clean our room once in four days. Didn't even come in. No fresh towels. No soap. No toilet paper. No garbage taken out. Nothing. I had to throw our trash in a garbage can outside the hotel myself because it was starting to smell. On day 2 I had to ask the nice lady working the desk for more soap and told her housekeeping wasn't coming in, but nothing changed. We'd leave for a day's activities at 10:15 every morning and we'd see housekeeping cleaning rooms on our floor, but they didn't visit ours and I took the privacy sign off the door when I left. Pool and hot tub were closed along with the fitness center. No mention of that on the website. We were told it was a rule by South Dakota because of the pandemic. I get it, but notice would have been nice. When we arrived and pulled in there were 2 broken down vehicles in the lot on jack stands. One was missing a wheel. That car got a wheel and tire on day 3, but never moved. At some point the other car left. Not a great first impression. The only redeeming qualities of this hotel were the location (right off I-90) and the front desk staff was friendly and gave me soap when I asked for it. When I checked out I was given a TripAdvisor card and asked to write a review because the hotel wanted to be #1 in Rapid City. Well Best Western I wrote the review. I hope you take some time to listen to my complaints and improve the breakfast (don't use COVID as an excuse to cheap out on your guests) and please get on housekeeping because not cleaning a room for four days is unacceptable.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We do apologize for any inconvenience during your stay. Thank you for your feedback.

"Disappointed"

2
melfred_20, Sun Prairie, Wisconsin 27/04/2020

This may be a new hotel but I was not impressed with the customer service. We were provided grab and go bags for breakfast which we knew about and was fine because of the current situation. However I was not anticipating the level of cheapest this hotel went to. Normally they provide a hot breakfast but what they gave us was less than what you received when you went on a field trip as a kindergartener. We were offered a apple or orange, 1 granola bar, muffin or danish, a Walmart yogurt, and juice or water. What we received was not a muffin but a mini muffin, hand wrapped in plastic, not factory wrapped. The danish equally as small also hand wrapped. When I asked for extra I was told it wasn't there fault they couldn't serve hot breakfast and that she did not think it as possible to get more. They gave us one extra mini danish for 2 adults and 14 year old. With a total of 5 rooms rented out they could not afford one extra juice. I will not stay here again, I will save twenty dollars and stay at the brand new la Quinta across the street and put the 20 dollars toward a breakfast. They used the situation as an excuse to be cheap. It's not their fault they couldn't serve hot food but it was this specific hotels choice to offer what they did. Their corporate website says each site choices what they serve.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We apologize for any inconvenience during your stay. Thank you for your feedback.

"New or newly renovated - everything works"

5
red-tm, Hendersonville, North Carolina 23/04/2020

I'm an RN traveling to WA in a pandemic so my interest was on safety, good blocking curtains, comfortable bed, quiet, clean. Hotel was very nice decorated, bed was perfect, curtains blocked, everything was brand new so nothing to be dirty even - and staff were helpful. Parking lot was well lit. And right off the highway. Fantastic.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your service. We appreciate you and everything you do. Thank you for your recent stay. We would love to have you back as our guest. Stay safe.

"Terrible"

1
User 28/03/2020

The king suite we were in was very dirty, the floor was not clean, the bed was not clean, the jacuzzi tub leaked, the shower head leaked, the toilet did not flush, and there were ants all around the room.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We apologize for any inconvenience during your recent stay. We wish that these things could have been reported right away so we could have taken care of you while you were our guest. Was this the Jacuzzi in the pool room? We do not have Jacuzzi in our rooms, so we wanted to clarify. Thank you for your feedback. Have a wonderful day.

"Great Value"

5
User 18/03/2020

My wife and I have started traveling pretty regularly, and have stayed in several hotels in several different states. The price of this hotel, with the amenities included, and the overall cleanliness of the entire hotel, makes this hotel a better value than most that we have stayed at.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted to hear that you had a pleasant stay with us recently. We appreciate you as a guest and value your time spent to provide us feedback. Have a wonderful day.

"Best Hotel in Rapid City"

5
Aventur_Regarder, Harrison, Nebraska 13/03/2020

This is the best hotel in the area. Newer property. Large spacious rooms. Clean Rooms! Nice breakfast selection. Spotless dining area. Terrific Staff. Fantastic location to/from everything. Great price for a great stay.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay. We are delighted to hear that it was so enjoyable. Thank you for your time and have as lovely day.

"Best of 11 on our trip"

5
John F, Edina, Minnesota 02/03/2020

We rerouted north from Rawlins, WY to avoid high winds and the possibility of road closures between there and Cheyenne. I chose this hotel because it was close to I-90, had a restaurant in the area, and the rates were great. As it turned out, taking into account sleep quality, cleanliness, room equipage, and the breakfast, this was the best of 11 hotels in which we stayed. Desk service was excellent with good local directions. I would definitely stay here again.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
I'm so happy that we made the top of your list. We have an incredible staff that strive for great customer service. Thank you for your time and for your feedback.

"Clean new hotel."

5
User 02/03/2020

New hotel, hallways still smelled like new carpet . Free upgrade to a bigger room with two tvs and a couch . Breakfast buffet was clean and well stocked. Staff was all very knowledgeable and helpful. Overall I would definitely stay here again.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for your feedback. We appreciate you as our guest. We hope you will visit us again.

"definitely worth the money"

4
User 24/02/2020

very clean establishment, with a great staff. Breakfast was super, with a good variety of quality foods. Beds were really comfortable, but the pillows were all too hard and too puffy - would have been a perfect trip if only I'd brought my own pillow!

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We thank you for your time and feedback. We are a great value and our breakfast is super. We hope you have a wonderful day!

"Our home away from home"

5
sueholler, White, South Dakota 24/02/2020

We love exploring the Black Hills and visiting our son in college. This hotel is a great landing place. New and clean with a great breakfast to fill you up for a day of hiking plus easy access to businesses in Rapid City. This is our place to stay in RC especially with their Rewards program.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are pleased to hear that you had an amazing stay with us. We do have a great location, and our breakfast is top notch. We look forward to having you as guests again in the near future.

"Fantastic stay with excellent service. Will definitely stay again!!"

5
Blazerbasketballmom, Torrington, Wyoming 21/02/2020

This was the best hotel stay our group has had. We have a traveling basketball group for 7th grade girls and quite a few of us to mention! I was in charge of setting up a room block for the team and parents. All of the parents were so thrilled with how clean and new the Rapid City Plus Best Western was. We were impressed by the value and included breakfast was fantastic! The staff was very accommodating and so nice! They were always working so hard whenever we saw them. You gotta stay here!

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so pleased to hear that your group had a great time here. We try to make everyone a part of our family, and we love to help out where we can. We look forward to having your team stay with us in the future. Thank you for your feedback and have an incredible day.

"Great place to stay"

5
Sean G, Denver, Colorado 19/02/2020

You talk about clean!!!! Great price point, great breakfast, great rooms, pool with hot tub, easy place to get where you need to go from a location, the staff let us in early to our room and helped multiple times when I needed help for a business meeting I had the next day.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so happy you had an enjoyable stay with us. We have an incredible staff with amazing customer service. We look forward to seeing you again soon. I hope you have a delightful day. Thank you for your kind words.

"Trip Back Home"

4
blaine_knutson89, Yankton, South Dakota 16/02/2020

Made the trip back home to see my family. I've only been gone a year and a half or so, but this is my second time coming back and staying at a hotel. The first time I stayed at Best Western Ramkota...who can resist that pool?! This time we decided to stay at the Best Western Plus because, well, lets be honest, it's a new hotel and it was less points, as I was using points for the room. The hotel was amazing! I loved the fact that they have a free continental breakfast. Whereas, the Ramkota does not. The breakfast guy was absolutely amazing!!! I cannot give him enough kudos for his hospitality. The rooms were clean and comfortable. The heat lamp in the bathroom didn't work but it was fixed as soon as I brought the issue to the staff's attention. I LOVED how you can submit maintenance requests and any other issues on the computer and they text you a response! This was super helpful as we spent our days with my family and were not at the hotel. I received the text as I was taking my nephew to hockey. How convenient! Some of the front desk staff were not very friendly but overall, this was a great hotel and we will be staying again! Thank you!

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for feedback. Everything in today's world is about convenience. We are so glad you used our internal message system to alert us of the issue. We have a great breakfast and an amazing staff. Next time you are in the area we hope you stay with us again. Thank you for your time and have a great day.

"Clean, friendly, and comfortable"

5
clheser, Forsyth, Montana 16/02/2020

We stayed one night for a business trip. The front dest was helpful and friendly, the rooms were very clean and nicely arranged, and the beds were comfortable. Breakfast was very good and kept restocked in a timely manner. The spa was also comfortable.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted to hear that you had a great stay with us. We hope you come back and visit us again soon. Have a wonderful afternoon.

"Moving"

5
User 30/01/2020

We moved my Daughter to Salt Lake city for work, stay and enjoyed our stay ever time. could't of ask for any better service than we received. thank's to all there employees. And to the company itself.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are happy you enjoyed your recent stay with us. Salt Lake City is a beautiful city, and we hope your daughter enjoys her new job. Best wishes to you.

"Very satisfied"

5
gp19622020, Philip, South Dakota 18/01/2020

I normally stay at Best Western Plus hotels because they are clean and comfortable. The hotel in Rapid City is no exception. It has great parking and is very accessible, yet far enough from heavy traffic that it is quiet. The temperature control unit is wall mount thermostatically controlled so it does not run all night. It's just like a home system. Nice! We slept in and barely made it to breakfast in time yet there was still plenty without an excessive amount they would have to throw out. Staff was friendly and helpful. Great place! Give it a try.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so glad to her that you were very satisfied with your recent stay. We have an amazing staff including our breakfast attendant. Please come back and see us next time your in our area.

"Clean and Comfortable"

5
VanessaK8831, Mission, South Dakota 23/12/2019

I enjoyed the cleanliness and how polite and nice the people at the hotel were, I would recommend the Best Western Plus in Rapid City, SD, that will always be my first go to......... thanks for keeping a well clean building and a different choice of meals!

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so delighted that you enjoyed our property. We look to seeing you next time you"re in the area. Have a great holiday!

"Great place to stay at bargain prices"

5
susanbM1158SQ, East Helena, Montana 09/12/2019

Dont miss this hotel if you need a place to stay in Rapid City. At only 9 mos old, it's in excellent condition, clean & comfortable. And you cant beat the price under $50. Stay a few days and enjoy. Did not utilize pool or dining. But dining was close by.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted that your recent stay with us was a comfortable experience. Thank you for time and have a great holiday!

"3 night stay in Rapid City"

5
coachjcs, Platte City, Missouri 09/12/2019

Had a great experience. Staff was excellent. Spent 3 nights in Rapid City. Hotel location is easy to access and close to everything. For the price, this hotel was way beyond my expectations. Staff was friendly and very helpful.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We appreciate your feedback on your recent stay. Thank you for your time and have a wonderful holiday.

"Great place to stay in Rapid City"

5
liketotravel167, Sun City West, Arizona 23/11/2019

I have become a big fan of Best Western Plus. Every property we have stayed at has been excellent, this one is no exception. The public spaces are very nice and the rooms are way above average. You can book with confidence.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your feedback. We are delighted to hear that you had an enjoyable stay. Thank you and have a great day.

"Traveling to Nevada"

5
dkweelborg, Estelline 22/11/2019

Stayed here on my way to Nevada for a personal trip. The motel front desk staff was wonderful and accommodating. The room was very clean, roomy, and very fair price. Will stay here again as the breakfast was sufficient and the folks in charge of it were very helpful and kept warm/cold food stocked as needed. Really quite a nice stay

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for staying with us. Please stop in and see us again next time you are in our area.

"Customer service Magic"

5
User 09/11/2019

We are very appreciative of all employees at this hotel. Very friendly, and customer service was outstanding. It's hard to be away from home and find a hotel with good customer service, but, we are extremely happy for our stay at the Best Western, Class A Customer Service. Thank you all

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so glad you had a great stay with us. We always like to hear from our guests and love to hear that our staff went above and beyond to make you feel at home. Thank you for your time and please come back and visit.

"First-Rate Stay"

5
HowieRoll09, Wisconsin 06/11/2019

As soon as you walk in the door you are met with the smell of a brand-new hotel. Then you step up to the front desk and are met with a friendly, first-rate staff. The room itself was exceptionally clean, with high ceilings and an exceedingly comfortable king-sized bed that felt bigger than normal, for some reason. There were plenty of outlets available in useful locations. The bathroom had modern touches and good-sized counter space. Breakfast was fairly standard for a Best Western, but the breakfast staff kept the area very tidy and well-stocked. Overall, we very much enjoyed our stay here and appreciate the staff who work hard to make it such a nice experience. Next time we're in the area we'd stay here again, no question.

Laura F, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so happy that you had an enjoyable stay. We appreciate all your kind words. We hope you will stay with us again in the future. Have an amazing day.

"National park lover"

2
hazenweaver7, Mission Viejo, California 04/11/2019

Hotel very noisy, doors slam very loudly and you can hear talking from adjoining rooms. Beds uncomfortable. Front desk staff very unfriendly. The only pros are that the hotel has a great location and is new, under a year old, so clean and nice decor. Housekeeping staff excellent, very friendly and helpful. Front desk staff should clean rooms and let the housekeeping staff work the front desk.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We do apologize for any inconvenience during your stay. We appreciate your feedback and will use it to improve our guest services. thank you for your time and have a great day.

"Amazing"

5
User 28/10/2019

Newer hotel. Best hotel we've stayed at in awhile. Super clean. Rooms were large (family of 6) perfect for our younger kids. Pool is small but was empty when we went. Staff was great. Breakfast has higher end choices. Stayed for sports. Will be staying again

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for staying with us. It was a delight to have your whole group here with us. Have an amazing day.

"Great place to stay"

5
BobK504, Salt Lake City, Utah, United States 20/10/2019

This Best Western is new and has 2 room suites. It is minutes from downtown and a short drive to Mt Rushmore. The hotel is pleasingly decorated. Breakfast is provided and it is well cooked and varies each day. Will definitely stay here again.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are happy to hear that you had an enjoyable stay with us. We thank you for your time and feedback, and hope you have a wonderful day.

"Great place to stay. Would stay here again."

5
PD108, Fairborn, Ohio 11/10/2019

This is a great place to stay. Our favorite of the three places we stayed in during our visit to the area. It is clean and the employees are very friendly. This is the first Best Western Plus we have stayed in and now, I will always stay at one if there is one available where I travel. Breakfast was good and always replenished quickly when items got low. If you are tall, you will like the shower head, as it is mounted high. I highly recommend this place if you are in the area.

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are happy to hear that you had a great stay with us. we appreciate your time and feedback. Have a great day.

"Another great stay!"

5
RFA2249, Eugene, Oregon 10/10/2019

Clean and new. Easy parking. Short drive to restaurants, Cabelas and the mall. Great a/c allows for a very cool room. Wish the shower head would swivel. Spacious elevator. Favorite place to stay close to the airport.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thanks again for staying with us. We are glad that you enjoyed your time with us and that we were conveniently located for your needs. have a great day.

"Pleasant stay"

5
Passport07492331947, Clinton, Iowa 10/10/2019

BW+ was very clean, rooms are quiet and breakfast had wide selection. All staff we interacted with were pleasant and friendly. The location is ideal for all the things we wanted to do and see. I would choose BW+ again.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Happy to hear that you had a pleasant stay with us. We thank you for time and hope you have a great day.

"Very Nice New Hotel"

5
310jeaniem, Hays, Kansas 07/10/2019

I try to stay at Best Western Plus hotels wherever I travel because I think they have high standards of cleanliness and are extra friendly. This hotel is very new and is outstanding. The staff was excellent...room was wonderful. We will certainly stay here again when in Rapid City!

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so glad you had a great stay with us. We do hope you will come back and see us again. Thank you for your time and have a wonderful day.

"Best stay at Best Western"

5
User 04/10/2019

The hotel is only seven months old and it's beautiful. It's located right off the interstate so was easy to find. All the staff were very friendly and helpful. The rooms were clean and the bed was so comfortable.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We thank you so much for your feedback. We are delighted to hear that you had an enjoyable stay with us. Please come back and see us again.

"Quick Stay-Brand New Hotel"

5
stewartmorgan2756, Lexington, Kentucky 02/10/2019

This stay was a quick overnight stay but we did not have reservations until the last minute. We left Wyoming and found the hotel while driving. Best Western is definitely improving their image by remodeling older hotels and building new ones.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your feedback. We appreciate your time and hope you have a great day.

"Rapid City Best Western"

5
User 30/09/2019

We stayed at Best Western for our to the Black Hills. And really enjoyed our stay. The room was great. The staff was always very helpful and the breakfast was excellent. We will definitely stay here again on our next trip.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for staying with us. We were delighted to hear that you had an enjoyable stay. We thank you for your time, and hope you have a wonderful day.

"Brand New and Very Nice"

5
User 28/09/2019

This is a brand new hotel by Best Western but the hotel chain is now offering the “Plus” chain and the accommodations and staff are great. We stayed here after visiting Mt Rushmore and came in tired after a day of travel. The staff was very accommodating and helpful. Very nice hotel with affordable rates. This is a good thing Best Western is doing as long as they don't jack up the rates. Thanks for a good stay.

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay with us. We appreciate all of your feedback. We hope you have a wonderful day.

"Nice Place"

5
kreding, Santa Clara, California 26/09/2019

It was a very nice hotel, very friendly staff, warm and inviting. They take dogs which was huge for us because we are traveling with two dogs Breakfast was good, overall it was a nice clean hotel and I would definately stay there again.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so happy that you and your dogs had an enjoyable stay with us. Thank you for your feedback and have a great day.

"Great!"

5
xcaligirl, Illinois 26/09/2019

Newer hotel so it was very clean! The only drawback was there were no blackout curtains, just sheer ones that lacked privacy. The breakfast was great and so was staff. Would stay again, can't go wrong here!

"Rapid City"

5
Gooch3, Allentown, PA 25/09/2019

We stayed at this hotel for 3 nights. Thoroughly enjoyed this stay as we did different day trips from Badlands to Needles Highway. It was nice be near a lot of different restaurants but still be on the outskirts of everything. Downtown Rapid City was enjoyable. Breakfast was great as this is a newer hotel there is a large dining area to sit and enjoy your breakfast. Would definitely stay here again!

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for staying with us. We are so happy to hear that you had a nice time sight seeing in our area. Please come back and visit us again sometime.

"New hotel"

5
alphawolfie, oklahoma 22/09/2019

This hotel has only been opened about 6 months. The room was large, plenty of towels, and the business center was excellent. I had the pool to myself two days when doing water aerobics but one day I was with others in the pool. There was plenty of towels in the pool area and it is deep enough for a good exercise routine. Breakfasts was excellent with plenty of variety. Coffee was available 24 hours in the lobby. Close to several chain restaurants.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We appreciate your time and kind words. Thank you soo much for being our guest. We would love to have you back anytime.

"Rushmore visit."

3
User 19/09/2019

Rushmore vacation. Hotel is not within walking distance to very much. It is not in the downtown area but the price is inline with the downtown charges. It is new (6 months) and experiencing some growing pains.

Joe W, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are conveniently located off interstate 90. We are just a short drive to the downtown area. Thanjk you for your time and feedback. Have a great day.

"Great place"

5
psmith198, Chicago, Illinois 18/09/2019

I booked a room for 3 nights with 2 queen beds for a trip to Badlands and Mount Rushmore. I am a Best Western Rewards Platinum member and was upgraded to a Suite with 2 queen beds for no charge. The hotel was not that busy and it just opened a few months before my stay there. The room was spacious, the furniture was comfortable and looked brand new, and the beds were very comfortable for sleeping and taking naps. The bathroom was bigger than average compared to other hotels I've stayed in, and I like having the extra space so I do not feel cramped. The hot water for the shower worked wonderfully and the water pressure was consistent. The free breakfast in the morning was super and tasted great. There was quite a rain storm on my first night here and my friend and I wanted to go out and get some dinner. The parking lot had about an inch of standing water and my shoes got soaked while I was walking out to my car. The parking lot appears to be angled in a way that the water does not drain off the lot correctly, so I made sure to park in a spot where there was good drainage when I returned. Only downside was that the spot was not as close to the building. Overall, great new hotel and I would definitely stay here again. The service was on-par with expectations.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We appreciate your kind words. It's great to hear that you had an enjoyable stay, minus the rain storm. Please come back and see us again.

"Flawless property and great service"

5
Hongkon, Lions Bay, Canada 14/09/2019

we had a very pleasant stay at this hotel, which is in perfect condition with a like new feel to it. Rooms are well appointed with nice decor and great bathrooms. In a slightly "off" location for nearby dining, helpful staff provided excellent recommendations and directions. Breakfast was the same as at the typical " Inns and Suites", but at excellent quality and quickly replenished when needed.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your kind words. We appreciate your feedback. Please come back and stay with us again sometime.

"Like new property"

5
User 14/09/2019

Great service, great location, very clean, nice breakfast, helpful staff. We were rained out of several venues during the day, and they accepted us early and accommodated us for an unplanned extra night. I can'say enough good things about it.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are only 6 months old and are pleased that you had a great stay. thank you for your time and feedback.

"Great place to stay in Rapid City"

5
Shirley B, Alliance, Nebraska 14/09/2019

We normally stay at another hotel, however, Best Western Plus had the best rate and the most amenities for our money. I recommend staying here when visiting the Black Hills. It is a great base hotel for exploration or just for a relaxing weekend.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted to hear that you had a great stay with us. We appreciate your kind words, and thank you for your time.

"Manager's attitude towards resolving washer, dryer problem."

2
Movingoftenandfast, Bear, Delaware 12/09/2019

Hotel has over 90 rooms, But, has only 1 washer, and 1 dryer.(terrible). I spent over two and a half hours trying to do one load of cloths. Not good! Other people were waiting for the only dryer after I finished at ten thirty at night. I spoke with the manager the next morning, and he said he was aware of the problem, but a solution was out of his control. I have been a best western member for some time, service like this will make me consider other hotel options.

"Nice hotel"

5
davidcP1917ZW, Louisville, Kentucky 09/09/2019

The room was nice, and the staff was helpful.The decor was nice. the room was spacious, and the elevator was roomy.I would recommend to anyone to stay in this hotel. I give it five stars. The breakfast was among the best.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Its great to hear that you enjoyed your recent stay with us. Thank you for your feedback. Have an amazing day.

"Great place to stay"

5
User 08/09/2019

New and easy access to everything. Great place to stay. Quiet, clean room, hotel was new. Breakfast had many choices including gluten free. Close to interstate, easy access to Mt Rushmore or Badlands National Park. Only regret was we did not stay here longer!

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
So happy to hear you had an enjoyable stay with us. Thank you for your time and feedback.

"Vacation "

4
ellidad, Groton 08/09/2019

We stayed here four nights. The front desk staff was cordial but not really friendly which is why I rated it a 4. The hotel is clean. Our room was clean. Housekeeping staff is friendly and goes out of their way to make you feel welcomed. The free breakfast offered is excellent with a variety of food choices. I would stay here again. My only suggestion is work with front desk staff on being friendlier and more helpful.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your time and feedback. We really appreciate it. Have a n amazing day.

"Holiday"

5
2365, Lethbridge, Canada 06/09/2019

We came to Rapid City to visit the Black Hills, Mount Rushmore, Crazy Horse, The Badlands were on our list of things to see. We also went Custer park, Sturgess andSpearfish Canyon. As well as Boulder Canyon! We really could of spent a couple more days in the area.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
thank you so much for your feedback. Thank you for staying with us and have a great day.

"EXTREMELY Accommodating"

5
JAMURRAY2, Scottsbluff, Nebraska 03/09/2019

We had made reservations as we were bringing our Harley's up for the Sturgis Rally. Our son, in his early 20s, on his way up earlier the day of our arrival was involved in an accident (he is ok). Therefore we were unable to get there that evening. I wish I could remember who I spoke to, because I could hardly explain to her we were unable to check in that evening as I was so upset and crying- a scared Mom at the possibility of what could have been and what had happened, that I'm sure I would be charged but it sounded like we would be able to still be able to attend as my son insisted we do. I wondered if there was any possible way our reservations might be shifted forward a couple days. I had no hope as there are seldom any rooms left ANYWHERE in the hills during the rally. Not only did she not charge us for the missed night, she worked out moving the reservation forward, and at the end of the conversation gave to me all I can describe as “a hug with her words”. The AMAZING service here started far before we even walked through the door and continued throughout our stay. EVERYONE was top notch; house keeping, breakfast, night staff. Completely great. You cannot go wrong here

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
I am so happy to hear that your son is alright. Depending on the circumstances we try to be flexible for our guests. We appreciate your kind words and thank you for staying with us. Have an amazing day.

"Excellent New Property"

5
User 02/09/2019

This is a new property in excellent condition. The staff is friendly and helpful. The breakfast is good and the staff works hard at keeping it well stocked. I have no hesitation in recommending this property.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
we are delighted to hear that you had an enjoyable stay with us. We thank you for your kind words and hope you have an amazing day.

"Definitely one of the cleanest, nicest Best Western I have ever stayed!"

5
James G, Branson, Missouri 01/09/2019

Upon entering, the place is gorgeous and smells brand new. The lady at the desk said it is six months old. I loved it. Breakfast was great. We stayed on the fourth floor which was very quiet. I would definitely stay here again!

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We thank you so much for your kind remarks. Have an amazing day.

"Great new and clean hotel convenient location. "

4
bowm, philadelphia 29/08/2019

Spent 2 nights here with family of five. 2 queen beds and a pullout couch. Comfortable large room. Clean bathroom. Good gym. Breakfast was excellent. Great location near highway to get to sites. 10 minutes to city. Ate at kol. Terrible experience. Bar in town. Independent ale house was good. The parks were amazing.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your feedback. We thank you for your time. Have a great day.

"Sturgis rally"

4
teqsun, Brainerd, Minnesota 23/08/2019

We go to the rally to enjoy riding in the Black Hills, obviously not for the Sturgis partying. This was a great place to stay with easy access in any direction each day. Great breakfast variances each morning, helpful staff. Could use a Pergola or other shade structure on the back patio to alleviate the late afternoon sun/heat for those of us enjoying a cold beverage.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your time and feedback. We appreciate your kind words.

"Frequent Traveller"

5
Gregory D, Grants Pass, United States 22/08/2019

This hotel In Rapid City is one of the most enjoyable places we have stayed this summer. The staff is professional and approachable. Breakfast is awesome! This location is excellent towards interstate and state highways for access.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so happy you had a great stay with us. We do have an awesome breakfast!. Thanks for your feedback. Have an amazing day!

"Top notch"

5
TXNYchick, Covington, Louisiana 21/08/2019

This Best Western was exactly as described on this site and the hotel's site. It is still a very new property (5 months old). It was close to the airport (8 miles) but also close to shopping & the town of Rapid City. Easy drive to Mount Rushmore & the many other awesome traveler destinations in the Black Hills area. We had a king suite, which was quite large with a sitting area & 2 televisions (unnecessary). They could've installed televisions with the swing out articulating arms & achieved the same effect by being able to watch television from both the bedroom area & sitting area. The decor was ultra modern, the bed was comfortable and crisp sheets. We had a slight issue with a few hairs in the shower. The front desk remedied the issue immediately & also offered a discount/points on our account for the inconvenience. That's customer service! We didn't really use the breakfast buffet, just grabbed yogurt & fruit from it on our way out a couple of days. It did look quite adequate if we had decided to eat. They had sausage & bacon, eggs/omelets, potatoes & the usual sweet rolls/bagels fare. They had a guest laundry room, which we used on our last day as we were traveling to another destination from Rapid City. We thoroughly enjoyed our 4 nights at this home away from home. Thank you for a great stay!

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We sure appreciate your kind words. We are delighted that you had such an enjoyable stay with us. Please come back and see us again.

"Excellent experience"

5
User 19/08/2019

We stay at various hotels throughout the year but this was by far the best experience we've had. The hotel was excellent, the room we were in had more than enough space for our kg family and the staff very efficient.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so happy you had an excellent stay with us. We appreciate your kind words and hope you have an amazing day.

"New and awesome"

5
Sherry B, MONROE, United States 16/08/2019

New hotel and everything was great. From the room to breakfast to the whole staff we had a wonderful experience!! Will definitely stay here again if the opportunity arises. Bonus was the baby cows in the field at the back of hotel. Adorable.

Laura F, Front Office Manager at Best Western Plus Rapid City Rushmore, responded to this review
So glad you had an awesome time and enjoyed the view. thank you for your time and feedback.

"Staff"

3
User 11/08/2019

Very nice property but that is where it ends. The staff and management very poor. Cleaning staff took something from our room. Spoke with the General Manager which really had no concerns. He did not reach out to us for the remainder of stay. Had no room service for 6 nights. Our choice. After complaining the staff never spoke to us. There loss

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We have addressed the issue and thank you for bringing it to our attention.

"A great experience!"

5
rchaller28, La Crosse, Wisconsin 10/08/2019

We had a wonderful stay at this hotel. The staff was courteous and very friendly. The room we had was spotless and very comfortable. The breakfast was excellent with many selections and was constantly replenished. I would highly recommend this hotel to anyone.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your feedback. We are happy to hear you had a wonderful stay with us. Please come back and visit again.

"excellent place"

5
135murph1966, Berwick, Pennsylvania 07/08/2019

This was an excellent place to stay. Very clean and well kept. Staff was very friendly. Breakfast was great with many food options. Lots of seating as well. Would definitely recommend! Also extra towels were placed in rooms (sometimes you have to ask for xtra).

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay with us. We are happy to hear that everything was great for you and your family.

"T.Campbell"

5
User 04/08/2019

We really enjoyed our stay at this hotel. Brand new, great breakfast, and pet friendly. It was a perfect location for all of our sight seeing in South Dakota! This location was also conveniently located close to local restaurants and stores.

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
We were delighted to hear you had an enjoyable stay. thank you for your time and feedback.

"Can't Go Wrong! "

5
MRCRF13, River Falls, Wisconsin 31/07/2019

This is a fantastic new hotel! The rooms were clean, the staff was all friendly and helpful, and the breakfast was amazing. It advertises a continental breakfast but in my opinion this was way more than that. They had eggs, waffles, cereal, bagels, fresh fruit, bacon, sausage, and more. They definitely had something for everyone. The pool was a good size, not too big and not too small. Perfect for families. The hot tub was also fantastic as well. If you are going to Rapid City, don't look around and just boom this hotel. You won't be disappointed.

"New hotel "

5
capsfan_13, Frederick, Maryland 31/07/2019

Hotel only been open a few months. Spacious room, clean & nicely decorated but horrible pillows! Coffee setup in bathroom which takes up space. Lobby is very pretty. Front Desk associate working when we checked in wasn't very friendly & when we left to go to dinner, she was sitting in the lobby watching tv! Several restaurants nearby including awesome steakhouse.

"Great place to stay"

5
User 30/07/2019

This is a great place to stay if you are heading to Rushmore, Custer, hill city area. Easy on/off to the highway. Resturants and gas stations right there. Beautiful facility, outstanding staff. Beds are great and a wonderful breakfast. I can only look forward to the next time I am in the area.

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted to hear that you enjoyed your recent stay. We thank you for your time andfeedback.

"Great place to stay"

5
hopdog2, Alpharetta, Georgia 26/07/2019

Lovely new hotel with modern decor, great breakfast, fitness center and pool area. Hands down the most comfortable mattress I have ever slept on. Definitely recommend and we would stay here again if in the area.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay. So happy you had a good nights sleep on a comfy mattress.

"Great New Facility"

5
ERNEST L, Barrier Islands NC 20/07/2019

A new facility with the kinks worked out. Will stay here whenever I am in the area. Friendly people on staff and helpful to make your stay enjoyable. The breakfast staff was kept extremely busy but kept up with a smile.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
So happy you enjoyed your stay with us. Thank you for your time and have a wonderful day.

"New and Comfy"

5
User 19/07/2019

At the time of our stay the hotel is only 4 months old so everything is fresh and new. Front desk staff with friendly, helpful and polite. Food for breakfast was great options and comfy seating. Would definitely return to this location.

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
So happy to hear you had a comfy stay. Thanks for giving us your feedback.

"Exceptional stay!!"

5
User 19/07/2019

Stayed for a family get away. Rooms were quiet, just had an issue with air conditioning. Would recommend this hotel for future stays. Location was great and easy to get to. Kids loved the pool but a but small.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
So happy you had an exceptional stay. Thank you for your time and have a wonderful day.

"Best Western In Rapid City"

5
sanadolski, Lake Elmo, Minnesota 09/07/2019

Great hotel. Very clean and nice attentive staff. Breakfast is amazing too. We were traveling in a camper and the bad weather forced our family of four to look for a hotel because we were finished with the bad weather. We are happy we found this Best Western!

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for your recent stay with us, We were happy to hear that we could accommodate you and your family. Thanks again and have a wonderful day.

"New Hotel, clean and nice."

5
rosenc1c, Broken Arrow, Oklahoma 08/07/2019

The hotel seems very new. The room was clean and nice, the breakfast was very good. We would definitely stay there again. It's a little expensive, but overall we were pleased. We used it as a home base while visiting local sights (Mt Rushmore, Bear Country USA, Badlands and Custer State Park).

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your kind words. We were delighted to hear that you enjoyed your recent stay with us. Come back and see us.

"Overnight Rest Stop"

5
BozemanDave, Billings, Montana 07/07/2019

It was the 4th of July and motel space without prior reservations were difficult at best. We were fortunate to find a room at this facility. It was a newer facility with large rooms that were well appointed and comfortable. The lobby area was pleasant as was the staff. The breakfast area was roomy, comfortable and they had an excellent variety of food available. There were at a minimum of 2 people servicing the breakfast area continually. The front desk staff was friendly and professional.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
So glad you had a nice stay with us. Its great that we had a room for you on such a busy holiday. Thank you for your kind words. Have a great day.

"Not our best stay"

3
User 06/07/2019

Really wanted to like this hotel but it needs a bit more training clearly. The place is brand spankin' new so I expected it to be pretty clean however I was very disappointed when we checked into our room and found the bathroom was covered in hair. Multiple lengths/colors so I know it was obviously dirty for awhile and just ignored. I mean we're talking CLUMPS of hair. The room part seemed pretty clean and I enjoyed the size and style of the room. The air conditioner was also good and strong so no complaints there! Cleaning lady took my daughters swimsuit that was hanging on the door and we had to call down and go get it ourselves - not really much apology or reason why it was taken either. That was a bit unsettling. Breakfast area is very nice and there's a good amount of seating, but in the 20 minutes we were down there the eggs and bacon were empty and I didn't see a single employee come out of the back room the entire time.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We apologize if your stay wasn't satisfactory. We are in the process of training several new staff members, and it is a continuous learning process. We always hope you mention issues before departing the hotel, but if not this is also a good way to let us know what we need to improve on. thank you for your feedback and have a great day.

"A great beginning at an awesome hotel"

5
User 04/07/2019

My wife and I decided to stay here on our trip to Mount Rushmore and this hotel was spectacular. All of the staff members were friendly and helpful. The property is new and immaculate. We got a great room at a fair price. The hotel is close to a lot of stores and restaurants for added convenience. We will definitely stay here again

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We were so happy to hear that you had an enjoyable stay with us. Packers fans always make great guests. Thank you for your feedback and have a nice day.

"Modern, Reasonable Choice for Rapid City"

5
rpandjm, RI 27/06/2019

I believe that when I booked this hotel, it said it was just in the process of opening. Well, it certainly felt new. It had a modern appearance, and everything was clean. The pool and hot tub were a decent size, and the breakfast area was nice and large. Breakfast itself was very typical for a Best Western. The wifi was pretty fast. It was a tad more expensive than a bunch of other similar options, but given the newness it was worth it.

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
Very happy to hear you enjoyed the newness of our facility. We do hoe you and your family will be back for another visit. Have an amazing day.

"Cleanliness /Staff/Breakfast"

5
User 24/06/2019

The hotel was very clean and the staff was very friendly. There was a variety of breakfast items which was always hot and fresh.The hotel was quiet at night so we were able to sleep well.It was a family oriented hotel.

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your time. We were delighted to hear you had an enjoyable stay.

"Service beyond the call of duty"

5
s3production, Whittier, California 23/06/2019

Everything was wonderful during our stay , the reason i stay at b/w Close to everything , nice people beand new hotel The only problem car battery died in parking lot Hotel GM jump started car for us to get us statrtef Thank you again

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
So happy we could get you folks back on the road. Thank you for your time nd have a safe trip home!

"Exceptional!"

5
hazellp, Portland, Oregon 20/06/2019

Brand new and clean. The rooms are spacious, contemporary, and well designed. The breakfast actually included fresh cut-fruit which was a rarity on our 5,000 mile trek across the country. Great staff. PERFECTLY CLEAN! This place completely spoiled us as we suffered through inferior hotels throughout the rest of our journey.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
So happy you enjoyed your recent stay. thank you for your feedback and time. Have a wonderful day.

"Loved our stay"

5
V1510KFrobb, Idaho Falls, Idaho 09/06/2019

The hotel was built just a few months ago so everything inside was brand new and very clean. We stayed 4 nights and I have to say it was the right place to stay. Nothing to complain about. Breakfast was good, beds were comfortable, hotel was clean and the staff was friendly.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are so happy that you enjoyed your stay with us. We look forward to a future visit. thank you so much and have an amazing day.

"Great stay"

5
James L, Richland, Washington 29/05/2019

Just had a quick trip through and enjoyed the stay. Very convenient and comfortable. We typically stay at Best Westerns now because service and price is usually very good. I will stay here again for future trips!

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We appreciate your feedback and look forward to seeing you again. thank you and have an amazing day.

"Stayed 6 Nights and I would stay again"

5
User 22/05/2019

Stayed 6 nights at this hotel. Very conveniently located as a base of operations for a trip to The Badlands, Mt. Rushmore, Deadwood, and other area attractions. About 1 hour away from those different locations and centrally located among them. The hotel is very new and looks it. Clean, quiet, and very nice. It's located just outside Rapid City on the east and is near plenty of gas stations and restaurants. The breakfast was the best of the three BestWesterns I stayed at on this 9 day trip. The rate for the room was amazing. I highly recommend this place.

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
We were delighted to hear that you had a nice stay with us recently. We thank you for your feedback, and we hope to see you again in the future.

"Nice Brand New Hotel"

5
Michael B, Billings, Montana 18/05/2019

Brand new. The hotel is conveniently located, and wasn't here last fall. Everything about it was excellent including the breakfast. The breakfast was varied, and had the best waffles I have ever had on a breakfast bar.

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are pleased to hear that you enjoyed the breakfast. The waffles are very delicious. Thank you for your feedback.

"Awesome hotel with great prices!!"

5
User 16/05/2019

Almost brand new hotel with a great staff! Stayed in a suite for 4 nights and because it was so great we came back the night before we flew out in the same week and stayed in a 2 queen room. Both were roomy with super comfortable beds and bedding. Towels were soft and absorbent. Breakfast in the morning had lots of variety and always had a good protein source. This was a great central spot for visiting the sights in west South Dakota. We easily visited The Badlands, Mt. Rushmore, Custer State Park, Needles Hwy, and Spearfish Canyon from this hotel. The staff here were friendly and helpful. Our flight was cancelled for the first night of our reservation and they happily did not charge. They also overcharged us one night but after calling them they refunded my money quickly. So glad we chose this hotel in Rapid City!!

Joe W, Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you so much for staying with us. We were happy to accommodate If you are in the area gain in the future please stob by. We would love to have you as guests again.

"Great place to stay"

5
User 08/04/2019

This was our first time staying at this BW, we chose this hotel for it's location. All the staff we had contact with were very helpful. The hotel was new and everything was very nice. Our room was quiet and had everything we needed. Breakfast had a nice variety and was kept very neat and clean, we especially enjoyed the lady that was working the dining area. Definitely a place we would stay in our next trip to Rapid City!

Joe W, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for your recent stay with us. We were pleased to hear that your stay was enjoyable and the staff was friendly. Have a wonderful day and we hope to see you again.

"Amazing"

5
RFA2249, Eugene, Oregon 03/04/2019

What a fantastic, upscale new hotel. Nicest best Western I have ever stayed in. Spacious, new, clean, luxurious rooms. By far the best value I have ever had in a hotel! Low priced, excellent upscale hotel. Almost want to keep this little secret to myself!

General M, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are delighted that you had an fantastic stay at our new property. We would love to have you back. thank you for reviewing our hotel and have an in.credible day.

"Wyoming Trip"

5
User 31/03/2019

Brand new hotel with very helpful, professional and friendly staff. I called the hotel directly for my reservation and my request was handled completely to my satisfaction. I will be traveling to Wyoming more in the future and plan to stay at this hotel.

General M, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
We are very happy that you enjoyed your recent stay with us. We thank you for your time and do hope to see you again.

"great new place to stay in Rapid City"

5
User 18/03/2019

New hotel with all the amenities and super friendly accommodating staff. Made our vacation very enjoyable while still being able to stay on a budget. They cancelled my reservation with out a penalty because we did not think we could make it due to a storm. When we showed up they were able to reset up everything with no issues.

General M, General Manager at Best Western Plus Rapid City Rushmore, responded to this review
Thank you for reviewing our hotel. We were so happy we could accommodate you for your reservation during the storm . We do hope you will visit us again. Have a wonderful day

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.