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Best Western Resort Hotel & Conference Center, Portage

4.0/5  - basé sur 293 notations.
2701 County Road CX, 53901-9268, Portage, United States - Ver el mapa

Disfrute de la naturaleza con estilo al alojarse en nuestro hotel de Portage, que goza de una excelente ubicación a poca distancia del Lago Wisconsin y de la estación de esquí y snowboard de Cascade Mountain. Estamos situados junto a Wisconsin Dells y a solo unos minutos de la sede de America Legion. La histórica Portage en Wisconsin es una pintoresca localidad que ofrece una serie ilimitada de actividades, tiendas, restaurantes y aventuras al aire libre. Con una fantástica ubicación junto a la carretera I-39, los viajeros podrán acceder con toda comodidad a nuestro hotel de Portage tanto si se encuentran de vacaciones como si simplemente están de paso para descansar una noche. El área turística de Wisconsin Dells es el lugar perfecto para sus próximas vacaciones familiares o para una escapada romántica. Al estar situado junto a las empresas y factorías locales, aquí podrá acceder con toda comodidad a los restaurante de la zona o recorrer las tiendas para comprar un recuerdo. No obstante, nuestra excelente ubicación convierte a este hotel de Portage en una excelente opción para viajes de negocios. Si se encuentra en la ciudad por motivos de trabajo, es importante que pueda contar con una cómoda, apacible e impoluta habitación. Los hombres y mujeres de servicio en la base de la Guardia Nacional escogen con frecuencia nuestro hotel de Portage para disfrutar de un segundo hogar durante su viaje. Otros de nuestros huéspedes habituales son los empleados de St. Gobain, Ray-O-Vac y Alliant Energy. La piscina cubierta y el desayuno continental ampliado le permitirán disfrutar de una estancia aún mejor. Comience su mañana con un desayuno tipo bufé con gofres calientes, fruta, cereales, yogur, pasteles y, por supuesto, nuestro café 100% Arabica para garantizar un fantástico resto del día. Estamos situados a solo 8 kilómetros de Cascade Mountain y junto a numerosas áreas históricas. Nuestro hotel de Portage se encuentra a poca distancia de Surgeon's Quarters y Wisconsin Dells, un lugar donde siempre podrá encontrar alguna actividad para divertirse. Por supuesto, aquí también podrá disfrutar de un fantástico descanso, especialmente teniendo en cuenta las lujosas camas y los servicios de calidad con los que cuenta su habitación. Es su viaje, pero nuestro personal y nuestras habitaciones de primera categoría lo convertirán en una experiencia incluso mejor. Reserve su habitación en el Best Western® Resort Hotel & Conference Center hoy mismo y ahorre. Disfrute de su estancia en nuestro hotel.

Best Western

Resort Hotel & Conference Center

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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 292 huéspedes
NOTA EMITIDA
Excelente
109
Muy bueno
106
Normal
48
Malo
18
Pésimo
11
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
24
De negocios De negocios
60
En familia En familia
114
En pareja En pareja
72
En solitario En solitario
13
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Nice Suites at Very Reasonable Price"

4
17/09/2018

Clean, spacious suite with clearly separated living and sleeping spaces. Heat/cooling controls in each space. A little loud. Large whirlpool in sleeping space. Long service hours for typical continental breakfast. Tub drain doesn't seal well (posted same note in 2015 and hasn't changed). Nice overnight respite.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. I will make maintenance aware of the tub drain. We hope to see you again if your in our area.

"3 days"

5
14/09/2018

We came to ride the area bike trails. Bought food at the nearby Walmart for the daily back pack trips. Used the pool and hot tub after a long day of bike riding. That was nice. Hot breakfast before taking off on the ride also fit in nicely for us.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review! I am so pleased that you enjoyed your stay and that you were able to take advantage of the breakfast and pool after your journeys! We hope to see you again, if your in our area.

"Good value, nice stay"

4
09/09/2018

I spent just one night at this hotel. Nothing was very impressive, but I had a good stay. Room was very clean and well equipped. Very comfortable bed. Good complimentary amenities. Breakfast acceptable, but not really very good. The staff was friendly and professional. I would stay here again because of the good value for the money.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
I do apologize for our breakfast not meeting your expectations, or needs. I do appreciate you leaving a review of your stay, and hope to see you again.

"Excellent place to stay"

5
18/08/2018

Very nice stay here. Internet worked great and the breakfast was perfect for us before we hit the road in the morning.Staff is very friendly, clean rooms. We have stopped here each summer for the past 4 years,

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review our hotel. I am pleased that you were able to take advantage of the breakfast before you left for the rest of your trip! I am also happy to see that we are your continued choice to stay at when your in our area! See you next year!!

"Couldn't ask for more."

5
14/08/2018

This hotel is a bit out of the way if you're traveling on I-90 as we were and booked online....not realizing that it was a few miles out. BUT it was worth it. We checked in late and were able to go straight to bed. The staff was nice. The beds were very comfortable. The shower was hot and breakfast was good. The room was notably clean as well! We were able to get rest, breakfast and fuel up and get back on the highway. We couldn't ask for more when it comes to a quick overnight stop! If we had to 'complain' its that the handicap accessible room we were in didn't have a tub, it was a walk-in shower and the water ran out into the floor. This cant be good for the floor or someone who needs this type of shower.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review our hotel. I am pleased that you were able to find us and that you were able to get some rest. I do apologize for the shower and water on the floor, I will make sure to mention it to maintenance to see how that can be fixed. Hope to see you again if you are in our area.

"Excellent Stay for our Ho-Chunk Weekend!"

5
06/08/2018

We recently stayed at Best Western Portage on a Saturday night for our annual summer weekend trip to Ho-Chunk/WI Dells. We had an excellent stay, and we would definitely consider trying here again for this trip in the future! We had stayed at this hotel before when it was newer, back in the mid-90s, but since then had gotten into the habit of staying in Baraboo or Reedsburg since those are slightly closer to Ho-Chunk without the crowds of WI Dells itself. We enjoyed coming back to Portage and this hotel, and this was as nice now as we remembered from about 1995 or 1997, whenever we stayed there last. The price was also VERY reasonable for a busy weekend in the WI Dells area. We had tried making the trip 2 weekends prior, but we tried making reservations too late, and every hotel was either sold out or wanted about $250-$300 for 1 night. We were happy we waited because we paid about $156 after tax and everything at this Best Western by doing a prepay option, and that seemed like a bargain for a WI Dells weekend! This is a nice place, too, on top of that, so we were very satisfied with that price. We arrived by about 3:15 on Saturday to check-in. The front desk woman was friendly, personable, and efficient. The check-in process was quick and easy, and we were soon on the way to our standard room with 2 queen beds on the 2nd floor. They do have 2 elevators side-by-side which helps, since the hotel has 5 floors. There were still times that the elevators could be very slow. Our room was very nice, and it was clean and comfortable. We found it a bit odd that the door was open slightly when we arrived, but it turned out that housekeeping had not finished replenishing rooms with towels and washcloths, as about 10 minutes later, a maid came to bring us those items. We had no complaints with the room, and it was great. Our room faced I-39, but traffic noises never seemed to be an issue for us. We ended up relaxing in the room for a while because my dad was having some issues with his legs after doing lots of walking the day before and earlier on Saturday at some of the other things we did. It was very hot and humid during our stay, so we were glad that the AC in our room was working effectively at cooling off the room, and it was not too noisy. This hotel is in a nice area of Portage, and we enjoyed taking a short walk in the area while Dad rested. We also used the fitness room for a while, and there was some nice equipment in there. The only issue with the fitness room is that it gets very hot because there is no AC unit in that room, and the ceiling is a glass sunroof. All they have in there to keep it cool is a very small oscillating fan, which did not do much to keep the room cool. The front desk keeps the key for the fitness room. We did enjoy getting a workout on the treadmills, though! There is a restaurant right across the parking lot from the hotel, but we had eaten a larger meal in Baraboo about 1 hour before checking in, so we were not in the mood to eat another large meal. We ended up just getting a sandwich at Subway later, on our way to Ho-Chunk Casino. We did spend some time at Ho-Chunk Casino later in the evening, and it was more of a drive with staying in Portage, but it still wasn't too bad. It was about a 25-minute trip each way. I don't really want to talk about how poorly I did at the casino, but this is not the hotel's fault! We were not getting back until about 12:30 in the morning, and we almost couldn't find a parking spot now with the hotel being booked, but we found one in back. There is plenty of lighting in their parking lot, so we felt safe upon arriving back this late. There was a group staying for some kind of a family reunion or party of some sort, and they were in the lobby at that late hour being kind of noisy, but we did not hear any noise from them back up in our room. We all went right to sleep when we got back, and our sleep quality here was great! The beds and pillows were extremely comfortable! We tried getting up at about 7:00 to go to breakfast but we were just too tired, so we ended up sleeping another hour. It was about 8:15-8:30 by the time we got down to breakfast then, and it was very crowded down there. We had a great breakfast, though, and I enjoyed the scrambled eggs, assorted pastries and muffins, English muffins for toasting, and the prepared oatmeal! We ended up sitting on the sofa and chairs near the pool because all the tables were occupied in the breakfast area. We did wish that guests would be more considerate and give up their tables if they are done eating and just sitting around talking, but again, this is not the fault of the hotel. Before getting ready to go, we did use the indoor pool and whirlpool on Sunday morning, and this was enjoyable! We love how this partially has a sunroof, too, so the beautiful sun can shine in. The hot tub was very relaxing, and the pool was spacious and nice for swimming some laps. We needed to share the area with other families and groups, but it is a large pool area. We were checking out by about 10:30, and I was asked how everything was by the friendly morning clerk. We would definitely return and recommend, and we just might have to start staying in Portage more for our Ho-Chunk/Dells weekends! There is also a Walmart conveniently located right up the street for any needs, and we stopped in after checking out, for some bottled water. We enjoyed Best Western Portage, and this was a great hotel!

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. Happy to see that you decided to try our hotel out again after all these years. We are also happy to see that you were able to take advantage of most of our amenities. We do hope to see you again in the future and hopefully you will have better luck at the casino next time!!

"Great stay"

5
06/08/2018

Staff was extremely accommodating to my family and I traveling from Ohio. My four year old was very tired when we got to town, well before standard check in time. Michelle was very helpful and was able to find us a room to check into early so we could make my child comfortable. All staff was very accommodating. Beds were comfortable, shower was hot, and the room was clean! My toddler enjoyed the pool, which was a good temperature. Having a restaurant sharing a parking lot with the hotel was very convenient. It's very close to a Kwik Trip and Walmart as well. We will definitely be staying again as we frequently visit family in the portage area.

BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review!! I am happy to see that Michelle was able to get you into a room sooner, and that you were able to take advantage of the pool area. We look forward to having you with us again.

"Clean, comfortable beds and a great breakfast."

5
09/07/2018

We were very impressed with this hotel. the staff was very nice. The rooms were clean and very nice and the beds were super comfortable. The breakfast was great, so many choices. Great lounge to have a family group gathering

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your stay with us. We appreciate the excellent review and hope to see you again for any future stays in the area.

"Solid place to stay in the Portage/Wi Dells area"

4
04/07/2018

I've stayed at this location regularly the past 10 years or so. I have family in the surrounding area and there aren't a lot of hotel options nearby. I'd stayed at other hotels in Portage and found the BW to be the best option (cleanest, quietest etc.) in town. The location is very convenient. There is a restaurant right in the same parking lot which is good & there's a gas station / Wal-Mart very close as well. Rooms at the hotel are clean. They have a refrigerator (with very small freezer) and microwave in the room. The mattress & pillows are just ok but that's also personal preference. We stayed on the 5th floor facing the rear lot (away from the highway) & there is a long shared patio with the other rooms on the floor. It's nice, but if I was traveling on my own I might like it less for safety reasons. The breakfast in the morning & hit or miss. I've stayed and it's been very good with scrambled eggs, sausage etc. for warm options in addition to the make your own waffles & pastries etc. This stay they only had hard boiled eggs and biscuits/gravy which wasn't very satisfying. Check in/out was very fast & efficient.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. I am happy to see that you enjoyed your stay this time, as you have in the past, and that you will continue to stay with us when your visiting the area.

"100% "

5
02/07/2018

Great stay. Had to take an online exam for a class and the internet was actually fast!! I was worried about connectivity and kicking me off mid-exam but went very well and passed! Room was very clean.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the review! Congrats on passing your exam, and I am happy the internet cooperated with you!! We hope to see you again if your in our area.

"Ok"

3
26/06/2018

If your looking for an average hotel this would fit the bill. Breakfast was typical continental breakfast... Hasn't been up dated in a while, but is clean and staff was friendly. I'd stay there again.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. We are currently in the last year of a 3 year property improvement plan, we do still have a few things left to complete however. We hope that you will stay with us again when your in the area.

"CLean place and friendly place to Stay!"

5
25/06/2018

This hotel goes a step above. We stayed one night. But we were in the area early in the morning ,we decided to see if we could check in early. They were very friendly and allowed us a early check in. The rooms were very clean as well as the bathroom. The breakfast the following morning was well stocked and good.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review, we do appreciate it! I am glad that you were able to get into your room early, and thatyou were able to get on with your day. We hope to see you again if your in our area.

"Quiet night"

4
20/06/2018

Was a last minute decision for a quick stop while traveling. Room was very clean and quiet. Fitness center was clean and breakfast was great. Really enjoyed the sausage and eggs, along with the salsa, cheese, and hot sauce. One elevator was down when I arrived late in the evening, but was back up and working in the morning. A good stay and worth the stop.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
We are so happy to hear that you enjoyed your stay with us. I am also happy to see that you were able to take advantage of the breakfast and workout room. We hope to see you again when your in the area.

"Clean, quiet, and nice breakfast!"

5
30/05/2018

We chose to stay here on our recent trip to Wisconsin Dells. The rates here were much better than what was available in the Dells area, very much worth the 25 minute drive to Portage. Our kids loved the pool! The rooms were very clean and suprisingly quiet on a busy Saturday night. The breakfast was very good as well. We will definitely consider staying here again!

BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give our hotel such a great review! We certainly appreciate it. It is sometimes nice to get a way from the hustle of the Dells area, and we hope to see you again, if your in the area.

"Love staying here, very convenient, close to the airport and anything else"

5
13/05/2018

Love Best Western we stay alit at this one in particular because it's close to a major airport, restaurants, shopping you name it, the pool and hot tub is amazing makes you feel like your in another country on a beach

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review! We are pleased that you enjoyed your stay with us, and hope to see you again in the future!!

"Mini-Vietnam reunion"

5
13/05/2018

Very nice rooms, spotless, quiet, so nice. Price was a bargain. Staff was extremely helpful and friendly but also seemed to know that we needed to just be left to our own conversation most of the time. Picked this hotel totally at random and it turned out to be the best decision of the whole trip.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the great review! We are so pleased that you chose us for your mini-reunion and are happy to hear that was a productive reunion. We hope that you will choose us again when you are in the area.

"Great place to stay in the Portage area"

5
10/05/2018

This was an excellent place to stay in a great spot. there was a very nice restaurant right across the parking lot. The lobby has a nice bar with a great breakfast in the morning. The coffee was just perfect - tasted better than at home.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review! I am so happy to see that you enjoyed your stay with us. We do hope that you will stay with us in the future when you are in our area!!

"Annual Convention"

4
28/04/2018

We recently held a convention at this hotel; the facility was nice and the staff amazing. They were friendly and very helpful, I don't think our time there could have been more pleasant. Nothing but positive comments from our attendees as well. I would highly recommend this hotel to anyone looking to host an event such as ours. Many thanks for your hard work and cheerful smiles.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review! We are happy to see that you enjoyed your stay and the convention was a success. We hope to see you again when your in our area!

"Pleasantly surprised for last available "

4
18/03/2018

Headed to northern Wisconsin and needed a place to stay overnight on the way up. Not much available in the area due to the season and being close to the dells. Check in was smooth and welcoming. The room was very large and comfortable. Breakfast was cramped, due to a local softball tournament, but it was good . Quick check out and on our way. Will stay here again.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for staying with us and we are happy that you enjoyed your stay. We hope to see you again in the future.

"Don't stay here!"

1
18/03/2018

We stayed 2 nights with a large group of families. Checkin went smoothly. Went to our room to find dirty sheets that had various spots of blood and crustations. The floors were also not very clean. We went down to the front desk who asked if we would like another room? Well of course we do! Luckily we were put in another room still close to the other families in our group. Not wanting to make a big deal in-front of our group, I waited until the next day to talk to the manager. She was not available so I explained our situation to the front desk staff who looked in here computer which showed no one in our new room. She was unsure what the staff did the night before but could not do anything until she figured that out and would need to call the manager. I checked back later to find out that she could not do anything for us and the manager would have to take care of it. The staff at this hotel were not very helpful or pleasant to say the least. The kids were “warned” numerous times to settle down. Hotel staff were out back smoking numerous times with the phone ringing and people waiting to check in. Stay away from this place.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
I apologize for the issues with the room cleanliness, I am unsure what you are referring to that she was not able to get ahold of the manager,as yes that is me and yes she was able to get ahold of me and your room was discounted for the problems. As for the group and front desk "warning" the kids, yes they sure did, especially when we were getting numerous noise complaints about the group and disrupting other guests, this was also including some of the parents that were also being very loud and not watching their kids, we do realize that kids are indeed kids, and they will be noisy, but they should also be respectful of the other hotel guests and our furnishings, like not throwing a ball against doors or climbing up the fireplace. I do apologize again, and I will most certainly speak with the front desk staff and housekeepers, as this is generally not the way the hotel is run.

"Best continentalbreakfast we'veever had!"

5
02/01/2018

The pool was about 85?. The hot tub was about 103?. Very nice atmosphere and again the continental breakfast was the best we've ever had. They were nice enough to call us and tell us we left something in the Room and said they would hold on to it for us until we came back through the following weekend. Thank You!!

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
We are happy that you enjoyed your stay and hope to see you again! We do appreciate the awesome review.

"Good stay"

4
02/01/2018

This is a very good hotel run well, Dawn the manager does a great job it's always clean and presentable, good check in experience, they retain the staff here telling me it's well run I stay here when ever in area, the price has been creeping up in recent stays but probably due to demand

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the great review!! It is nice to have happy repeat guests, and yes a lot of the increase has to do with demand and due to all of the upgrades that we have just completed. We look forward to your next stay with us!

"very satisfied"

4
23/12/2017

overall experience was very good. have stay at this hotel several times. will be back again. rooms are a great value. employees are always friendly and helpful. this was the first time in many stays that the rooms cleanliness was sub standard.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give a review of your stay with us. I do apologize for the housekeeping not meeting your expectations, and can assure you that we will work on this.

"Great stop for everyone"

5
03/12/2017

The check in/out procedures are quick. The lobby and rooms were clean and had available internet. A vending area is found on each floor with adequate snacks and beverages. There is a pool for those that swim. They have a great variety of food for their continental breakfast and a friendly/helpful staff.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the great review, we certainly appreciate it! I am happy that you were able to take advantage of the breakfast while you were with us, We hope to see you again when your in the area.

"Just a few things that could be fixed."

3
27/10/2017

Hotel staff wasn't to friendly, nor were they ever present at the desk. Also breakfast was sub-par if your good with yokey-bagged eggs, and microwaved in bulk sausage. The room and pool were great and the rest of my experience was great, just those few complaints, more so comments to hopefully better the business.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
I apologize for your experience during your stay. Thank you for the feedback.

"If in the area must stay at Best Western of Portage, WI."

5
14/10/2017

Had a great time staying at this Best Western in Portage, WI. I was here for a convention and could not have planned a better stay. The staff were very knowledgeable, kind, and always there to please. The manager and staff made my stay a pleasure and would tell everyone to stay here. Clean and comfortable rooms. No complaints great time.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review!! We are so grateful for the very nice compliments, and are looking forward to your next visit!!

"Excellent value"

4
18/09/2017

clean, excellent value, great breakfast/assortment, good looking fitness and pool area. Comfortable bed with plenty of pillows. Great restaurant adjacent to their location. When ever visiting the WI Dells area, we stay here.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for continuing to stay with us, when you come to this area, we certainly do appreciate the great review!! Looking forward to your next stay!

"Wonderful Stay..."

4
13/09/2017

I travel extensivey...a nice place...I have stayed in Portage...often...my first time...a very welcoming...exceptional quality...yet...affordable...Brooke...was so customer oriented and helpful when I called...I had reserved 5 rooms...this place is a plus!!!

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your recent stay with us. I am happy to see that you enjoyed your stay, as well as the rest of your party. We appreciate your business and look forward to you staying again when your in our area.

"Review"

5
08/09/2017

I love this hotel and the entire staff. It is always my first choice to stay at when I am in the area or surrounding area. From the room to lobby and even breakfast it is always exceptional service and great food

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the great review from your stay with us! We are so happy to see that we have always given you the exceptional service that you expect from us. We look forward to you staying with us again in the future!

"Dated BW definitely not a BW +"

2
05/09/2017

Too soft bed. Worn thin as toilet paper sheets. Sorry pillows that should have been thrown away long ago. Dated furnature, small flat screen tv, not worth the price. No smoking room with cigarette burn on edge of bathtub. We do not plan on stasying here again

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
I am sorry to hear of your bad experience during your stay. I wish this would have been brought to my attention during your stay and perhaps we could have addressed your concerns at that time. The pillows and mattresses were all recently replaced. Hope you decide to give us another try if your in the area.

"Clean Large Room"

5
03/09/2017

I booked my room directly with Best Western on line while traveling. It was a good thing I did because they were sold out when we checked in. There were a lot of work trucks and men hanging around in the parking lot drinking beer. They weren't rowdy and I didn't feel threatened because I was with my husband but would have been a little uncomfortable if I would have been alone. It took a while for check in because the clerk was taking a reservation over the phone. She apologized for the wait and was very friendly and helpful. At first she couldn't find my reservation which made me a little nervous. She said it had been a very busy day. We were assigned room 520. The room was large with a couch, mini fridge, microwave and coffee pot. The bed was comfortable but the pillows were small. There was an extra blanket in the dresser which is nice. Some rooms on the 5th floor have balconies- but our room didn't. There is a separate sink area with wood look floors next to the bathroom. This is a great area for putting on make up or brushing your teeth and not getting in the way of the person taking a shower or using the bathroom. We walked next door to Suzy's Steak & Seafood for supper. It is a very nice restaurant and so nice not having to get back in the car to find a place to eat for the night. The Express Check-out receipt was slipped under our door during the night so a call to the front desk is all that is needed.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for giving us a great review from your recent stay. We are happy to see that they were able to get you into a room and were able to find your reservation. We hope to see you again, when you are in our area.

"Better than we Expected"

4
20/08/2017

Needed a hotel for one night, and stop at the Best Western (our typical preferred hotel). It was very nice - nothing super impressive, but clean and quiet. The staff was friendly and professional. Lots of families were there, and we didn't hear the noise of children at all - very good night's sleep.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the great review, from your recent stay with us. I am pleased to see that you we able to get a good night's sleep! We hope to see you again, when your in the area.

"Great stay"

5
10/08/2017

Staff was courteous and friendly, hotel clean, breakfast very good. Everyone was extremely helpful and nice. Breakfast varies daily with nice selection. Pool and hot tub had correct chlorine level and pool area very nice.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give us such a great review from your recent stay with us. We are happy that you were able to take advantage of the pool area and had breakfast in the morning. We hope to see you again in the future!

"Great Stay"

5
09/08/2017

Staff very friendly. My husband takes his nightly meds with milk, we got in late and forgot to stop and get some, the gal who checked us in got a glass for him, but got busy with other customers. By the the time we got our bags she was waiting to catch us before we went to our room, much appreciated. Hot breakfast everyday, very good

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review! I am pleased to see that the gal working desk took the initiative to help your husband out. We hope to see you again when your in the area.

"GOOD COMFORTABLE BEDS"

5
07/08/2017

Last minute we were able to get a room and were glad we did. The room was clean and the beds were clean and comfortable. Had a tasty breakfast so no need to go to a restaurant. We recommend this hotel and would stay there again.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Happy to hear that we were able to help with your last minute hotel needs. I can't thank you enough for the awesome review from your stay and look forward to having you with us again!

"Pleasantly surprised "

4
06/08/2017

This was the only place available nearby, so we booked it. It is an older BW but it was very nice. Very clean throughout. Our room was very large and comfortable. The breakfast was just ideal and the pool was very refreshing.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. I am glad that we were able to make your stay here great! We hope you will stay with us again, when in the area.

"Portage BW"

5
05/08/2017

It is a great place to stay. The amenities are great and it's not too far from Wisconsin Dells. The pool area is very open lots of windows to the outside so you can swim in the sun if it is shining.Everyone is nice and does a good job at customer courtesy and going out of their way to make you feel good.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for reviewing your stay with us, we greatly appreciate when guests give us feedback on their stay! We hope to see you again, if you happen to be in this area again!

"Stay close to the Dells"

4
17/07/2017

The hotel was very clean! Great friendly staff. We wanted to go to the dells but not pay the expensive resort prices since we didn't have the kids this time. The suite was a great price and the Jacuzzi was a bonus.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
We appreciate you taking the time to review our hotel from your recent stay with us. We do have alot of people that don't want to stay in the Dells area, and we are only a short 20 min drive. We hope to see you again when you are in this area.

"Great stay"

5
16/07/2017

Tonya was wonderful at the front desk. Friendly and efficient even though she was quite busy. She set the tone for our stay. Room was clean and comfortable--I really liked the pillows!! Great lobby area, spa, sauna and pool with extended hours. Betty did a tremendous job of breakfast prep and hostess--she kept food and drink replenished and area clean--all through the busy times. Definitely recommend this Best Western.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review and for the compliments for Tonya and Betty!! They will appreciate hearing the feedback. I am glad to see that you were able to take advantage of the pool area! Hope to see you again when your in the area.

"Better than expected"

4
14/07/2017

This was my first stay at a Best Western, I honestly was expecting average to low quality and was pleasantly surprised! The room was very comfortable and had more than I could ask for. The breakfast was a little bonus, I wish there were more healthy items that are vegan and fresh fruit etc but overall cannot complain. I would definitely stay again.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
I appreciate the feedback on the breakfast and thank you for the great review! I am pleased to see that we surprised you with the quality of our hotel!! See you again soon if your are in our area.

"Great Hotel"

5
11/07/2017

My husband and I stayed here. The staff was friendly and gave a wonderful dinner recommendation that suited us...Hitching Post. The rooms were clean and the breakfast was awesome. We will definitely be staying here when we come back to Portage. The rooms are good size and will work for our family of four to stay in. The location was easily accessible as well.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give us such an awesome review of your stay! We are so happy that you enjoyed your stay and will be back!

"Noticably spiffed up"

4
10/07/2017

Property has been spiffed (painted, general maintenance, etc) . Staff has always been great. Breakfast has also been upgraded (quality & selection of items). Most important - they never ran out of coffee.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
We are very happy to see that you enjoyed some of the upgrades we have done, and are continuing to do. I appreciate you taking the time to give us a very nice review of your stay, and hope to see you again next year!!

"Awesome will definitely return and recommend!"

5
08/07/2017

Clerks very courteous room/bathroom very clean! Zero mold! They didn't mind giving extra towels! Always smiling always helpful! 2nd shift clerk did not mind getting dirty checking dryer just Awesome!!!

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the compliments and review of your recent stay with us. We are so pleased to see that you enjoyed your stay. We hope to see you again soon!

"my 3 nights at best westeren"

5
07/07/2017

first of all i was booked on the 3 floor not good. cause i have a disabitly . but brook put me on the 1st floor . over all my first visit in the town . was very helpful and caring and gave me a very warm feeling .were i will be back

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for give a review of your stay with us. We are glad to see that Brooke was able to accommodate your needs. Hope to see you again!

"Excellent"

5
28/06/2017

The staff were kind and helpful. The breakfast was great and the lady working it did a great job! Enjoyed the pool. Stayed 5 nights with our family of 12 and was a great stay. It was conveniently located. Just about twenty minutes from the Wisconsin Dells. Would book that hotel again when in the area.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for giving our hotel such a great review!! I am happy to hear that the family enjoyed all of the amenities we have to offer. We look forward to your family staying with us again.

"Very Accomodating"

5
26/06/2017

Excellent service with booking rooms and rates for a family group attending a Birthday Party. Good location and nice facility. There were lots of guests during breakfast, but the staff were able to keep things stocked and cycle us all through. Great swimming pool if you have time to use it.

BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay! I am so pleased to see that you enjoyed your time with us, and that we were able to get your family together!! We hope to see you again when your in our area.

"Great Value/Super Comfy Beds"

5
13/06/2017

We stayed one night for a VB tournament. Wasn't really sure about this place but glad I booked it. It's a straight fast shot to the Dome at the Dells - bypassing all that Dells traffic. Even though it was farther away it was quicker to get there vs. some of the Dells resorts on a busy day. The place is very clean and the room was great. Plenty of room to move about. The beds were some of the most comfortable beds we've ever slept on (sturdy but pillow soft) - beds you would expect at a $500 a night resort (next night stayed at Kalahari - beds way too soft and flimsy). The breakfast was good but not great - what I would expect from most free breakfasts. When we first got there all the eggs and sausage was out which is all I eat. I had to go complain to the front desk. The main lady said she just got there and within minutes restocked everything. There is a Walmart just a couple blocks away - very convenient. I got a good deal on a Saturday night but even at their normal going rate I would recommend this place. Nothing fancy but a great stay.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
I would like to thank you for taking the time to give such a great review of your stay with us. We do get a lot of "teams" that stay outside of the Dells area, and we are happy to hear that it was easy for you to get to where you were going. We hope to see you again soon.

"great place"

4
12/06/2017

Great place to stay. Kids had a great time in the pool. Nice and clean rooms. Too noisy from plumbing noise but that might have been because of the location of the room. The breakfast was excellent a good variety to choose from.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
I am happy to see that your kids were able to use the pool and you took advantage of the breakfast during your stay. Thank you for leaving a review and hope to see you again.

"An oasis for the weary traveler "

5
04/06/2017

A great location no matter what direction you're heading. Great hotel to stop,rest and unwind. The front desk crew is so nice and helpful, the rooms are clean and super comfortable! They have am awesome pool/ hot tub area and a workout room too! A great restaurant within walking distance too. After relaxing watching some tv and a great nights rest you can enjoy a wonderful breakfast. Scrambled eggs, ham, cheeses, salsa to put on. Oatmeal bar with almonds, brown sugar craisins , waffles bar with fruit toppings...oj coffee. Great way to start the day!

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review of your recent stay with us! We are so pleased to see that you enjoyed your stay and were able to use the amenities that we have available. We hope to see you again in the future should your travels bring you this way again!

"Average hotel and internet is blocked."

3
24/05/2017

Average hotel, average staff. Internet is blocked to normal sites for watching TV & movies but the adult sites are not blocked. You would think it would be the other way around. Breakfast was outstanding!

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the review of your stay with us. I will check into the internet issues, as we have not had this problem anytime with previous guests. I am happy to see that you enjoyed the breakfast.

"Very nice one night stay"

4
23/05/2017

We were only in Portage for one night,and were pleased to find such a nice place to stay. The hotel has been undergoing some renovations, so our room felt up-to-date. Everything was clean and well-stocked, and bed was comfortable. The hotel sits quite close to the interstate, but is situated so that none of the rooms face the traffic. Our room was nice and quiet. We did not use the pool, but it appeared to be clean and well maintained. We did use the exercise room, which has a range of machines and equipment normally seen in larger hotels. The free wifi was reliable and adequate, and the free breakfast got our morning off to a good start. The hotel shares a parking lot with a steak house - we didn't eat there but it was nice to know it was available.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review! I am pleased to see that you enjoyed your short stay with us and were able to take advantage of the breakfast. We do hope that you will stay with us in the near future!

"A Pleasant Stay: A+ Value"

5
21/05/2017

Came here with a soccer team. Staff was very accommodating. Good bed, clean room and quick elevators. The only blemish was there was a pair of black shorts found in the corner by the heater (although it blended into the corner a bit). Did not have a chance to go in pool area, but looked nice. Thought the breakfast was one of the best I've been to in a chain restaurant. Very clean, well-stocked and had a good variety. For the price, this hotel was A+ value.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review from your recent stay with us!! I am so happy to see that you enjoyed your stay and the breakfast! We hope you will stay with us again when you are in the area.

"Nice stay"

4
14/05/2017

Nice clean room. Comfortable bed. Very good breakfast. Staff was very friendly. Check in and out was no problem. Room smelled a little "smokie". Very close to many restaurants and stores. I would stay there again.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give a review from your recent stay with us. I do apologize for the smoking odor in the room, we are 100% non-smoking, but I will make sure we are watching this more closely. We look forward to having you stay with us again when your in the area.

"golfing stay"

4
14/05/2017

place was awesome...pool was perfect hot tub could have had more jets but other than that the place was exactly what we needed and the location was just off the highway easy on and off. very friendly service and rooms were neat and clean and bed was comfortable..

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the great review!! I am so pleased to see that we met your needs and expectations. We hope to see you again when you are in our area!

"Very Happy"

4
14/05/2017

Pleased with this Best Western Hotel. Was headed to Mayo Clinic in Minnesota. I needed a quiet hotel that I wouldn't break the bank. Food was good and room was cleaned. Great Mexican Restaurant on the other side of freeway.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
We are very happy to see that our hotel was here to serve you on your recent trip. We do want to thank you for taking the time to review our hotel and service, and hope to see you again soon.

"Attentive staff and a clean, beautiful room!"

5
01/05/2017

I stayed here for 3 nights while I was working night shifts. I drove an extra half hour to work because this place had the nicest rooms in the area at a good rate. The bed was so clean and fluffy, the bathroom was gleaming with a real granite counter. And the room was perfectly quiet inside all the while. On top of that, the staff was kind and welcoming. I couldn't have been more comfortable.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give us such an awesome review from your recent stay with us. I am so pleased to see that you enjoyed your stay and we were able to accommodate you. We hope to see you again when your in the area.

"Terrific Stay"

5
23/04/2017

Superior service at a great price.The employees were outstanding and went the extra mile to provide additional service.The breakfast was terrific and the the server was more than helpful. Thank you.Great job.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for the great review of your recent stay with us. I am so pleased to see that you enjoyed your stay. We hope that you will choose to stay with us again when you are in our area.

"Nice Hotel, excellent price"

5
14/04/2017

Check in was a snap, very friendly front desk. Could hear the room next to me but overall not bad for the price. Located right near where I had to go the next day, also town was not far to go get something to eat so you can't beat that.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for giving us a review of your stay. I am pleased to see that you enjoyed your stay and that our location was close to area restaurants. We do hope that you will stop again when your in our area.

"Stay at best western"

4
19/03/2017

Rooms not as clean as in the past Late night check in is slow sometimes nobody by desk for quite some time Good beds very comfy Good breakfast always warm good selection Daytime staff always good night time after 8 pm diferant on mondays

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
Thank you for giving our hotel a review of your recent stay. I do apologize for the room not being up to it's usual cleanliness, but I can assure you that I will take care of this problem, along with the evening staff problem. We hope to see you again when you are in the area.

"Excellent stay."

5
19/03/2017

Clean, well appointed room. Very comfortable in extremely cold weather (8 degrees). Happy to recommend to everyone. Breakfast was very good and included scrambled eggs and sausage links. Breakfast service was friendly and efficient.

BW_Manager20, Manager at Best Western Resort Hotel & Conference Center, responded to this review
I am happy to see that we were able to keep you nice and warm, during your recent stay with us! I am also happy to see that you were able to take advantage of the breakfast and enjoyed what we had offered on the breakfast. Thank you for taking the time to review your stay and we hope to see you again if you are in our area.

"Great Value Close to Dells"

5
12/03/2017

Our daughter had a basketball tournament at JustaGame field house early on Sunday morning. We didn't want to pay Dell's pricing for a one night stay so we found this nice option less than 20 mins from the field house. Newly remodeled rooms were very nice. Kids enjoyed the pool and hot tub. Great pizza not to far away at Mama Mias. Breakfast was as expected for continental style. Front desk staff was the friendliest of any hotels we have stayed. Great option for an affordable stay close to the Dells.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I am very happy to see that we were able to meet your needs and being only 20 minutes away from the field house, you were still close to the tournament site. Thank you for taking the time to give an awesome review of your stay and we hope to see you again when you are in our area.

"Excellent stay at a "Snowy location""

5
06/03/2017

Great staff and cleanliness of Hotel while staying. First time was during near-blizzard conditions, 2nd was on a normal business trip. Friendly, helpful and courteous staff. "Two-Thumbs-UP"! Coffee always hot and within walking distance of great restaurant and just off Highway.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for giving your recent stays with us an awesome review!! I am happy to hear that we were here for you in the blizzard and that you chose to stay again on business. We hope to see you again when your in our area!

"satisfied"

4
03/03/2017

The hotel served it's purpose, it was clean & comfortable & was happy with the complementary breakfast. Easy to get onto freeway. It was close to good restaurants & shopping. We had a family thing in Pardeeville so wasn't too far to drive to.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for giving us a review from your recent stay with us. We are pleased to see that our hotel met your needs and that we were close enough to drive to your family function. Hope to see you again if you are in this area.

"Good for what we needed"

4
23/11/2016

The staff was nice, room was ok. We were put in a handicap room so the shower was not made for us. The paint was peeling and chipping in the bathroom. Overall good rooms for the price. Right off the highway.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review of your recent stay with us. I am happy to see that you enjoyed your stay, and thank you for bringing the items mentioned to my attention so that we can get these taken care of. Hope to see you again when your in our area.

"Great Place"

5
31/10/2016

The experience was amazing as always We always have a excellent when staying with the Best Western in Portage. We will be back and one of our primary places of residence. The staff is as friendly and pleasant as you can ask

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your recent stay with us. We are very happy to see that we exceeded your expectations and will be staying with us again in the future!!

"Great staff"

5
25/10/2016

Dawn runs a great hotel, excellent value for what you get, always very clean, great service and a great hot breakfast. Exercise room is decent better than most hotels of this price range, nice pool room also.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review of your stay!! We are so happy that you continue to chose our Best Western when you are in the area. I am glad to see that we also exceeded your expectations on this stay.

"Absolutely the most disgusting place I've every stayed!"

1
03/10/2016

I would have given this place 0 stars if I could. When I got to my room it smelled bad but I didn't think to much of it. I then went to get into bed and when I flipped my pillow over I saw lipstick on it. (not a stain but actually lipstick that had never been washed off from the guest before me) when I went to get new sheets the front desk lady was rude and didn't seem to think I should be discussed by used sheets. I was put up in this hotel by my work along with some co-workers. I mentioned my unclean room to them and found that my co-worker found a note in his sheets that said "if you're reading this your sheets haven't been washed." The dirty sheets weren't the only bad thing. when I grabbed a towel after I had showered I noticed a blood stain on the towel.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I apologize for these issues occurring during your stay. I can assure you that this is not a common occurance and I will make sure to find out what room this was. I would appreciate it if you can let me know what the room number was and what your date of stay was. If you can email me at [email protected] to give me some more information on this, I would apprecaite it.

"Wasn't as bad as I had thought it would be"

3
23/09/2016

When you first pull up to this hotel it looks a little old and worn. It's slathered in a yellow paint and the building looks old. The lobby seemed reasonably newer and clean but some of the guest side entrances are a little rough looking, stained ceiling tiles, dirty floors etc. However the room itself was rather modern and updated. The furniture was all newer and everything was clean. The carpets looked a little old and maybe in need of replacement, but they weren't disgusting or thinning.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. I apologize for the hotel not exceeding your expectations. We hope you will give us another chance to improve upon your impression of the hotel.

"Restful"

5
15/09/2016

I stayed at this hotel for business several times and have always enjoyed excellent service from the staff, beautiful clean rooms with very comfortable beds and furniture. The fitness and pool area is more than adequate for the end of day exercise and work outs. I also enjoy the breakfast offerings as they are both wholesome and have lots of variety for those with specials dietary needs. Definitely a great place to stay.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay. I am so happy to see that you enjoy staying with us and that the ammenties are to your satisfaction. We look forward to seeing you again soon!

"Great motel"

5
13/09/2016

Had a very nice stay at this motel . Great rooms , pool area , and breakfast . The motel was very clean and well maintained . I would not hesitate to tell others to stay here as it is a great place with a very good rate .

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the great review!! I am happy to see that the hotel met your expectations and we hope to see you again soon!

"Nothing Special"

3
12/09/2016

The rooms are clean and adequately sized - ok but nothing special. Breakfast was limited. the hott dish was biscuits and gravy - in Wisconsin? Best thing hotel has is Suzy's restaurant across the parking lot for dinner.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay. I apologize for the hotel not meeting your expectations. We do hope you will try us again if you are in our area.

"BW in Portage"

4
07/09/2016

Nice hotel in great location for this small Wisconsin Town. The staff was friendly; the breakfast left a bit to be desired; the rooms are spacious and well kept. Suzy's across the parking lot provides easy access to reasonable dining.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give the hotel a review of your recent stay. We appreciate the compliments and I apologize for the breakfast not meeting your needs. We hope to see you again if you are in the area.

"Average room & pool, decent breakfast"

3
21/08/2016

Overall an average place. The room had a musty odor but after running the fan for awhile it was better. The room has a nice fan that can run continually and provide good white noise. Just average in terms of cleanliness. Shower curtain was musty and stained at the bottom. One of the drawers in the nightstand was pretty dirty with dirt and long hair. Kinda gross. Comfortable bed. Pool was average size but perfect for younger kids. Also a hot tub and sauna. Continental breakfast in the morning was decent. Baked pastries, waffle maker, eggs. Overall just okay. Could've been tidier but I don't think there's really much else in the area so if we had to we would stay again.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review of your stay. I do apologize for the cleanliness issue, I will speak with the housekeeping staff about this. We hope to see you again if you are in our area.

"Good Value Near the Dells"

3
15/08/2016

My family & I stayed a Friday & Saturday night in August. The hotel is right off I-39 about 15-20 minutes from the Dells. The man at the front desk who checked us in was kind of gruff and quirky at check in but efficient. When I later asked if I could ask him a question, he replied "I suppose so." He then did answer the question. The hotel is 5 stories and has a pool and workout room. The workout room had two treadmills, an elliptical, a recumbent bike and a weight machine. The front doors of the hotel do not open automatically so if you have a lot of luggage you may struggle a bit. Swallows have built mud nests attached to the eaves below the 5th floor balconies (see pictures). As a result, bird poop is on each window of all the lower 4 floors of the hotel wing that face I-39. I did not park along the hotel due to the bird droppings. The room was a little more spacious than the average hotel room. It was clean. Everything worked well. The room had two double beds with 4 pillows each. The beds were comfortable and the room quiet despite a wedding being held in the hotel. There was a microwave and refrigerator in the room. The TV was a 32-inch flat screen with many cable channels. The towels were kind of cheap and scratchy- I assume a low thread count. The hotel had a good breakfast which consisted of juice, coffee, cereal, oatmeal, biscuits and gravy, sweet rolls, yogurt, fruit and waffles. There was no meat on Saturday but scrambled eggs & sausages on Sunday morning. The hotel is no luxurious but was a good value for the area. I'd stay there again.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review of your stay. While I am happy that you will choose to stay with us again, I do apologize for the issues that did occur during your stay. The birds hopefully will be gone soon and we can take care of the problem, they are legally protected so there is nothing that we can do until they decide to migrate south. I just heard that we should be getting the automatic doors in a month or so. I will speak with the front desk person about the way he answered questions.

"Nasty Bathroom & shower!"

2
15/08/2016

Our bathroom still had the last occupants hair stuck to the shower wall, if it had not been 11:00 at night, I would have requested a different room. Shower grout was also dirty & nasty, whirlpool tub looked filthy and couldn't imagine anyone using it. Water pressure very poor and the cheapest excuse for soap & shampoo that I've ever seen - BW seems to be cutting a lot of corners

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review of your stay. I do apologize for the cleanliness and the water pressure, I will speak with the housekeeping staff and maintenance person to make sure this is taken care of. I also apologize that you did not like the shampoo and soap choices.

"Average hotel."

3
10/08/2016

Amenities were good but it's location is not good. Very far, i.e 20 miles from the main city. No restaurants or shopping areas were close by. Breakfast is included so it's a plus factor. Toilet was very very old fashioned.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review. We are 20 minutes from Wisconsin Dells, but we do not claim to be in the Dells so unsure of what "main city" you are referring to. There are restaurants and some shopping just about a mile from the hotel. I am sorry that you were not satisfied with the location, but hope you will stay with us in the future.

"4 day stay"

4
06/08/2016

We stayed here during the International Edsel Club Rally. The staff was friendly and helpful. Rooms were clean and well kept. The breakfast was good, but seating was a bit limited. Not much area in the lobby to gather with friends. Overall it was a good experience.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for giving us a review of your stay. It is great to see that you enjoyed your stay with the Edsel Group. I hope that you will stay with us again if you are in the area.

"great place to stay"

5
29/07/2016

We were there for an Edsel convention. We couldn't ask for better service and location. It was so cool to see all our Edsel signs and all the great cars parked in the parking lot. I think there were over 50 cars and the staff made sure we had a space for every one of them.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give such a great review of your stay! We are so happy to see that you enjoyed your time with us, and it was such a pleasure to have your group here. We hope to see you again if you are ever in this area again!

"Highly Recommend this Hotel"

5
25/07/2016

We stayed for several nights and everything went perfectly. The hotel was clean and neat and the staff was very friendly. The breakfast was great and the internet speed was excellent. If I ever stay in Portage again, I will definitely stay here!!

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give such a great review!!! We are so glad that you enjoyed your stay with us, and that the hotel met your needs and expectations!!

"Close to the Dells, but away from the hustle and bustle!"

4
18/07/2016

We needed to stay in the Wisconsin Dells because of a sports tournament. We were hoping to find a close, clean, quiet, family place that was affordable. We found it! Even though the hotel was full, our room was very quiet both nights we stayed. The breakfast was great, the beds were comfortable, and the price was very reasonable! The only issues we had were were very minor: the internet in the room was a bit inconsistent and there was a dirty spot on the bedskirt. The hotel is an easy 15 minute drive to the Dells. It was great to be in the Dells during the day, then escape from the hustle and bustle for a comfortable night of rest. We will be back the next time we're in the area!

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. I am happy to see that our hotel was able to meet you needs, and that you were able to enjoy the breakfast. We look forward to seeing you again in the future.

"Stop over "

4
17/07/2016

We decided to stay right outside the Dells since we were driving 6 hours to get here that day. Didn't want to waste a night in town at weekend prices when we wouldn't be here a lot. Swam in the pool and ordered Pizza Ranch for dinner. Room was clean and spacious. Breakfast was included the next morning. It was just what we needed to start our trip off right. I highly recommend it'

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review. I am happy to see that you were able to stay with us and out of the hectic area of the Dells area. We hope to see you again when you are in our area.

"Comfortable"

3
11/07/2016

It is a fairly nice budget hotel. The options in town are limited so definitely stay here. There is a pool and fitness center along with a free breakfast. The staff are knowledgable and friendly. Due to limited hotels this place books up really quick.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review, we are pleased that you enjoyed your stay with us and hope to see you again if in the area.

"Not a great location"

3
11/07/2016

The front desk was not very helpful or friendly and the breakfast area was too crowded to eat in. We ended up going to Mcdonald's which was bout 5 blocks away. It is located pretty far from anywhere but it was very quiet.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review. I apologize that the breakfast area was crowded, and that you had to go somewhere else to eat. With being only 20 minutes from the Dells area, many people choose to stay in this area so they are not in the chaos of that area.

"normally a nice place to stay and play"

3
10/07/2016

normally a nice hotel to stay at while enjoying the waterparks at the dells, this stay was not good due to elevators and phones down. staff did not inform me and my family of 5 of this before our arrival, nor were we offered a discount on our stay. climbing up stairs with bad knees and luggage for a weekend stay is difficult.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review. I apologize for the elevators (1 elevator was working, 1 was not) and the phones not working, due to a lightning strike. We have been trying our best to accommodate everyone, but since this was out of our control we did offer to let people cancel with no penalties or move to a 1st floor room (when one was available). Again I apologize for the inconvenience this caused you.

"Very unsatisfied!!"

1
05/07/2016

The hotel staff was very friendly!!But this property lacked so much. First and foremost upon check in I was told the hotel was struck by lightening so they were having some issues and The elevators did NOT work. The room was nice but the beds were not comfortable at all!! We then realized another issue they were having is the phone in the room was not working either so we had to travel up and down the stairs to talk to the front desk (they did end up giving us an alternate number to dial from our personal phone) I had a 3 night stay and spent most of my time out of the room, expecting to come back to the room to "some form of a turndown service" bed made, fresh towels, trash removed but instead returned to the room the same way I left it! So I spoke with the front desk about "turndown services" and was told housekeeping might have overlooked us and we got an apology but still no turndown service. Our last night in the room housekeeping came in and literally threw the sheets and blanket on the beds (the beds were made 2 different ways) and they took the wet towels but did not leave any clean towels. With all the issues that were going on And all of the inconvenience you would think best western would have tried to make our stay pleasant but honestly I wouldn't stay again and I do feel like I should have gotten a discount with all that went wrong with my stay.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I apologize for the inconvenience that the storm caused your stay. The elevator was working the best it could, it was an option to get one working or none at all, we chose the 1 working, especially since it was a holiday weekend. As for the housekeeping service, if there is a "do not disturb" sign on your door, the housekeepers will not and can not go into your room. If this was not the case, I will certainly check with them and get it figured out. We tried to do the best we could under the circumstances, however apparently we did not with you. I apologize again for your inconveniences during your stay. If you can contact me, I will see what can be done with the discount that your requesting.

"Great stay"

5
05/07/2016

This is probably one of the best budget-type hotels I have ever stayed in. I don't know if the difference was that we got the jacuzzi suite or what. Our room was great, smelled great, was clean and had a fridge and microwave, two tvs (though one didn't work) a couch area and the bedroom area. The shower worked great, the tub worked great. Breakfast was great with a big variety, the only bad part was that it was crowded all the time at breakfast. Staff was friendly, check in and out was easy and fast. The best part is we paid about $100 less for our two night stay here, 15 miles from Wisconsin Dells and got the fancy room, than we would have paid at the freakin Super 8 in Wisconsin Dells, so great value. Would stay here again for sure if we ever go back. There's also a lot in Portage near the hotel for food and supplies. Wal Mart is around the corner, a Kwik Trip and plenty of fast food, etc.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the great review!! I am happy to see that you enjoyed your stay and the rooms ammenities. I hope to see you again when you are in our area.

"my vacation gone wrong"

1
02/07/2016

This is my first time stay at Best Western Resort and my stay has been tuff from the beginning. I book online and the online said there would be no deposite charge on my card. Thursday the day before we were due to come they take one night off my card. I call and talk to a worker who explain that this was just to hold the room no charge was made. I said ok usually they put the hold on the day of, not before, she explain because of the holiday. I told her that should have been display online when booking a room. Got they the hotel everything was fine and at check-in because we paid cash for one night that they would not take anything off my card until check-out, I reply ok. Well, out enjoying my vacation only to get a texts from my bank that they have taking two nights off my card. I was pissed, because the man said they was not going to take nothing off my card. The elevators and phones are not working no one has bother to accommodate us at all. No one inform us that the phones was not working we find that out on our own, but you are taking money off my card like crazy. Very dissatisfy with my stay and will not be returning back!

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I apologize for the confusion with your card. It is policy to preauthorize all cards prior to arrival, to ensure that a "valid" card is holding the room. While you did indeed pay for 1 night in cash, when you arrived, you still stayed for 2 more nights, so your card was authorized for the 3rd night, (so a total of 2 nights authorized), which again, we have every right to do so as long as you do not pay in full with cash at check in. Yes this was handled when you came down to speak with me about this in the morning. As for the phones, like everyone was told at checkin, we were having multiple issues due to a lighting strike, so that is why phones were down when you tried to call, and elevators were not working properly. These issues , unfortunately, are totally not under our control. I do apologize again for the issues that happened during your stay.

"Nice place for price"

4
20/06/2016

Nice hotel with easy access. Restaurant next door and nice selection for breakfast. Pool was great for our son. You will notice the birds and their droppings on the ground and car when you arrive. Plan to wash your car when you leave. Otherwise, this is a very nice place to stay with really friendly people.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the great review!! I do apologize for the birds...this is the first year that they decided to nest on our building. Not much we can do about them at the moment though.

"Great stay awesome staff"

4
13/06/2016

Always get a great value with an exceptional room, good hot breakfast with many choices included! Dawn and her staff do a great job! The location is handy to the Interstate system close to Wisconsin Dells to the North and Madison to the south

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the great review and for taking the time to let us know how your stay was. We do appreciate the compliments and we will certainly share these with the staff! Hope to see you again when your in the area!!

"great for families"

5
09/06/2016

fun place with a great breakfast. we enjoyed the view and nice sized pool and we had it all to ourselves. awesome waffles for breakfast. five floor even has patios. no sausage or bacon but good yogurt choices

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give your stay with us and awesome review!!! I am so pleased to see that you enjoyed your stay, and appreciated the breakfast, we have added so many items, its nice when people notice! We hope to see you again when your in the area.

"Great place to stay"

4
03/06/2016

Great staff, very updated and clean room. Nice tiled room entry/bathroom area. Remarkably clean and tidy. With very few places to stay in the area, I didn't expect it to be so nice. I figured with little competition, there would be no incentive for these upgrades and out-of-the-ordinary friendly service. I was wrong. I'd recommend this hotel to anyone.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the great review, we really appreciate it. I am so pleased to see that you were pleasantly surprised by our hotel, and that you will recommend us.

"quick night"

5
23/05/2016

stayed here fro a quick nights sleep prior to a meeting. very easy to locate, rooms very clean, comfy bed. very satisfied, would highly recommend. pool area looked nice. fitness area a bit scant on equipment, would like to see some weights. nice frontage road for a quick jog.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
We would like to thank you for giving us a great review!! We are happy to see that you enjoyed your stay and would recommend our Best Western and we hope to see you again when you are in our area for future meetings.

"Welcome to Portage"

4
17/05/2016

Hard to find, but worth the trouble. Best quality and price on my 5-day trip from NY to Minneapolis. Friendly staff. Pool. Hot tub. Good breakfast. My goal in Portage was to explore Fort Winnebago and the canal connecting the Fox River to the Wisconsin. The staff knew about this vaguely, but printed material in the lobby took care of my needs.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I would like to thank you, for taking the time to give us a great review from your stay. I am happy to see that you enjoyed your stay and glad that you were able to find the information on the attractions here in Portage. We hope to see you again if you happen to be in our area.

"Nice Stay!"

5
08/05/2016

We stayed at the hotel for two nights.It was very cheap($151). It was also very pleasent and the staff were very nice and helpful. The rooms were clean as well as the lobby and pool area. The breakfast was pretty good, 4/5 maybe. I would definintly like to see a bigger bathroom/bathroom area but otherwise it was good. I would reccommend this hotel.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for giving us a great review from your recent. I am very happy to see that you enjoyed your stay with us and will reccommend us. We also hope to see you again if you are in our area!!

"Great hotel and very well managed."

5
02/05/2016

Great room, very clean, spacious and modern. The hotel was clean, quiet and the staff was very nice. The hotel is well managed and I recommend a stay to anyone for business or leisure. It is apparent the management and staff take pride in their hotel and operations.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
First let me thank you for taking the time to review your stay and for the awesome 5/5 review!!! I am so pleased to see that you enjoyed your stay with us and will recommend us.

"Comfortable Stay!"

5
26/04/2016

This hotel was easy to get to. Easy check in and we ended up staying an extra night without any issues of a stay over. The staff was courteous, helpful and housekeeping left a hand written note (it was nice over a pre-printed card) in the room. The room itself was larger than I expected and the decor was taken care of. The water was hot on demand (nice compared to another hotel we stayed at in an other city the night before). Breakfast was also hot with a great assortment. We utilized the pool, hot tub and sauna as well. We will stay here again next time we are in Portage. The only downfall was due to the doors being heavy, people allowed them to slam which woke us (but that isn't the hotels fault!).

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for your excellent review and positive feedback. We are thrilled that you will continue to choose us for your lodging needs during your visits to Portage. We look forward to seeing you again on your next stay!

"Best Western stay"

5
10/03/2016

Stayed here in March with a few friends for a weekend. Had an overall good time. Room was great, housekeeping services was great, breakfast was great, and the lady at the desk, Dawn, EXCELLENT. She was informative, friendly, willing to help if there was an issue. Other staff at the desk, need to take lessons because this lady was doing whatever was needed to make sure ALL guests were happy. I would stay again with her working. Overall, the room was very clean, ALOT of selection for breakfast, and housekeeping didn't bother me with a do not disturb on my door, but they were VERY friendly in and around the hotel. They say "good morning" and " hi how are you" which makes a day go good.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give a review of your stay. I appreciate the awesome review, and that we were able to make your stay a great one!!! I will share this with the rest of the employees as they will appreciate the feedback you gave!! We hope to see you again if you are in our area!!

"Great place to stay"

5
08/03/2016

Enjoyed a relaxed environment with clean and comforting rooms. The amenities are very nice with extremely helpful and happy employees. Breakfast was warm and satisfying with plenty of choices. The fitness center was clean with nice equipment and the pool was very warm and inviting. I enjoyed my home away from home.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the awesome review and for taking the time out of your schedule to write it up!! I am glad that you enjoyed everything we offer at the Best Western, and we hope to see you back again when you are in the Portage area!!

"Excellent stay - will definitely make this choice again"

5
01/03/2016

The stay was great from beginning to end. We stayed at another property just built, in the area and it was terrible. We were hoping this would be different. We were so glad this was our choice. We will never look at any other hotels in the area. This will be our on-going choice.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give our hotel an awesome review!! We are so happy to hear that you enjoyed your stay and that we are your choice when coming to the area!! We look forward to seeing you again, when you come to Portage!!

"No heat in February "

2
07/02/2016

Stayed here for ski race weekend - full hotel - room etc are good - would have had no complaints but the heater wasn't working. First night with my 11 year old son cuddling for warmth. A very thin blanket on the bed. We had to leave very early so got back on Saturday and room was cold. They came to check heating - told us to move to another room. Moved to other room with better heater that worked. They told me would give me discount off room. Got the bill in the morning and no discount on it. Asked the front desk and told me $25 off. She said she couldn't authorize more without general managers agreement. Got call later that General manager agreed to $30 off total. I later heard from other guests that they were in rooms with no heat. So this hotel put people and young families up in rooms knowing the heaters were not working in some rooms. Temperatures dropped below 20 degrees - they were lucky that it didn't drop lower. So the only thing left to do is make complaint and leave review here. I would otherwise recommend staying there as its close to cascade mountain. But would be worried that they would give room with no heat again. I would have expected to give one night off considering we spent night with no heat and also for the inconvenience of moving. They could have easily avoided bad review.

BW_Manager20, General Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I do apologize for the heater issue. Being that it was cold the first night, it should have been brought to the attention of the front desk, then maintenance could have fixed it. As soon as you brought it to our attention, you were moved to a room with a working heater, possibly inconvenienced but since it was not brought up in the morning, maintenance did not know and was unable to service the heater, so the only option was to be moved to a different room. I do agree that the desk staff should have taken care of the discount, however it was fixed and we do not give a full nights refund since you were moved to a room with a working heater. Thank you for taking the time to review your stay.

"will probably return"

4
25/01/2016

I was at the Best Western for a ski event. The room was clean, everything worked. Breakfast was good. Never spoke to any employees except on check in. All was well. No issues! Suzy's steak restaurant across the parking lot was very handy.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your recent stay with us. I am happy to see that you were satisfied with your stay, and will return.

"Ski trip at Cascade"

4
25/01/2016

We stayed at the Best Western overnight for our ski trip. The staff was very nice and the hotel clean. We brought our own food and were able to store it in the fridge in the bedroom. The people at the counter let us eat at the cafeteria at night and we could use the microwave there. We will definitely come back.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for giving us a review of your recent stay with us, we appreciate the feedback. I am happy to see that you were able to take advantage of the breakfast area for gathering for dinner, and did not have to stay in your rooms. We hope to see you again if you are in our area.

"Uncaring"

3
24/01/2016

I was at the Best Western because of a ski fest at nearby Cascade Mountain. I was registered for two night but injured my knee on Saturday. I checked out of the hotel before 4:00 PM and never used the room but they still charged me for the second night and did not care that I had to leave early because of my injury. At other hotels I stayed at they will not charge you for the room if you notify them by 4:00 PM. Not the case with this Best Western.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I do apologize for the issue with the check out, however since the room had been rented the night before, and housekeepers were already gone, we were unable to resell the room, and it is the policy to charge for this. However I will refund half of your charge for the Inconvenience this caused you. I do hope your knee is healing well and hope to see you again if you are in the area.

"Wont go back!"

2
06/01/2016

Room was decent. However, our heating system did not work. A staff member came in and it took about about 30 minutes for us to get "warm" air. The first minutes it was ice cold air (We stayed during winter, so heat is a must!). The heating system still did not work properly. Room was not heated. Room was clean. Beds and pillows really uncomfortable. Lady at the front described them as "either you hate them or you love them", which i thought it was a highly unprofessional comment. The woman was not dressed properly which was disappointed. I know this is not a 5 star hotel, but professional attire should be wore. Breakfast was good. Extremely noisy!!!! There were a bunch of kids running around pass 9 pm. Hotel staff did not do anything. It was BEYOND DISRUPTIVE. Despite calls to ask to keep it down, it was not until about 12.30 that the noise stopped. Definitely not worth the money. Its unfortunate that these issues could have been solved by a staff member, but their carelessness was stronger than their good service policy. Would not go back.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Veronica, I first would like to thank you for giving a review of your stay. I do apologize for the heating unit not working. I will make sure maintenance is aware of the problem and get it fixed, the heaters are on a Energy Efficient timer, so when you enter the room it will come on and yes it was probably cold when first came on as it does take a couple of seconds to warm the air. I will make sure the staff is more alert about noise issues, especially if we have a group in house, as I believe this was the case during the nights you were here. Thank you for bringing this to my attention, and do hope that you will stay with us again, if in the area.

"Beware - Bed Bugs"

1
29/12/2015

On our way to Minnesota, Thursday, December 23, 2015, we stopped here for one night's stay. After some confusion as to what room we were assigned, we asked for something quiet where no one was above us. We were reassigned to the third floor far from the elevator. There was signs of renovations in the rooms near us - blue tape around white doors with no security card locks or knobs. We noticed the bed sheets were thin and had seen years of use, but they appeared clean. The next morning, I noticed a brown shell (exoskeleton), like a dried flake of blood, of something in the bed but didn't think much of it and flicked it on the floor. I've never seen a bed bug or had any experience with them until now to be suspicious. The next morning, Friday, December 24, 2015, we packed up and were on our way. Not until we checked into the next hotel that night and undressed to shower did we notice that we both had over 30 angry, raised bites on our bodies, most on our arms and some on our hands and necks. We immediately called the Best Western and informed them that they had a bed bug infestation in our room on the 3rd floor (I think it was room #316). They were to check and call us back, but we still haven't heard from them. We looked online and saw a report of bed bugs at the same hotel in May 11, 2015. If I had seen that review, I wouldn't have booked in this hotel. They obviously didn't fix the problem then and aren't addressing my complaint now. I get more angry as each day passes and more bites manifest - we're now past 50 bites each everywhere. Again, some internet research informs us that more will continue to manifest this week. We now have everything in garbage bags sitting out on our balcony waiting for several zero degree days to kill the bed bugs on everything that can't go into scalding hot water in the washer and high temps in the dryer. This hotel ruined our Christmas!

BW_Manager20, Operations at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for bringing this to my attention. We were not ignoring your complaint, we were waiting for confirmation. The room was immediately taken out of inventory and inspected. Upon inspection there were no evidence of bed bugs, but found small dead Asian lady beetles near the air conditioners, which may have been what you found. Our area was hit hard this year and they do make it through the air conditioner grates at times. Nonetheless, we take these comments seriously and have had the room treated by a professional. We have over 20 thousand guest stay with us each year and we have never had an issue in the past (May 11, 2015 shows no account of any bug related comments). I hope you will accept our sincere apologies if you feel you were not treated with the utmost respect during your recent stay. Hotels are homes away from home for national and international guests alike. The Best Western Resort & Conference Center is no different and while I cannot speak for the other hotels I assure you that we maintain a professional exterminator company that that inspects and treats our rooms monthly. In addition, we conduct training for all of our employees on issues of safety and sanitation on a regular basis. We practice the highest levels of sanitation. We take the customer issues very seriously and apologize again for any misunderstanding. Please feel free to contact me at the Hotel if you have any questions or additional concerns Thank you, Josh P Operations

"Very Very Pleasant Stay"

5
20/12/2015

When we were going to Minneapolis from Pennsylvania ,We've been looking for the right place to stay near our friend house in Portage and we've found this Best Western Motel. It's not happened often that you run across something that ends up really giving you more and best for your money, but this hotel certainly does. The out look and apperance is fresh and up to date and the rooms are large, extremely comfortable, and just right for relaxation after drove long miles.service, hospitality,friendliness and nice breakfast All this for a price that can't be beat. We'll be back from now on every time we come to the this area. Our stay was very very comfortable here on 5th floor having a pleasant and calm view Stayed October 2015, traveled with friends

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give our hotel a 5 star review!!! I am very happy to see that we met all of your needs. We look forward to you staying with us whenever you are in the area.

"ok"

3
13/12/2015

I wanted to give this hotel a better rating. However there were a couple things that prevented me from doing that. The good: The room was great, clean, and bed was comfortable. The bad: The reason I picked this hotel was for the pool. I really wanted to go swimming. However the pool was freezing. I couldn't even get in up to my knees. Thought ok, I'll try the sauna…not working. The hot tub was nice and I used the work out room. The woman at the front desk said the pool should be at 84 degrees. Well 84 degrees is actually pretty cold for a pool. Hope they fix this situation.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. The pool temps should be 84 degrees, so I will make sure we are at that temp. I am glad that you enjoyed the rest of your stay, and hope to see you again if you are in our area.

"Nice!"

4
12/12/2015

The hotel was clean, offered a good breakfast and had friendly staff. Next time, I would check if the pool was under maintenance before registering, though, as I was unable to take a morning swim because of it. (I stayed on a Sunday night.) Hotel is located in a quiet area and a seemingly safe location close to the highway. Easy on and off.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I want to thank you for taking time to give a review of your stay with us. I am happy to hear that you enjoyed your stay with us. The pool is always closed on Mondays for maintenance upkeep, I apologize for the inconvienience that this caused you. We hope that you will choose to stay with us , if you are in our area again.

"Nice for the price"

4
12/11/2015

This hotel was much better than what me, and my boyfriend expected. The only thing i did not like much was the bathroom. The bathroom was clean, but very small, and the tub was big... almost too big for the bathroom. Other than that the hotel is nice and clean, the staff were nice, and friendly as well. The drive to Wisconsin dells was pretty long about 30min for that reason this is not not the best location, but as long as you have a car you will be fine!

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the very nice review!! I do agree that the Wisconsin Dells area is about 30 min., but sometimes people want to get away from the hassle of the Dells, especially in the summer months. We are happy that you chose to stay here and hope to see you again when you are in the area.

"Just ok"

3
30/10/2015

Pool and sauna not working,, computer was moved to no one knows where, and the breakfast was ok. Stayed here before and it was great with great breakfast with eggs and good coffee(long ago). Now there is no hot food except make your own waffles. If I didnt know better I would say this hotel will not be here much longer. They seem to be cutting back on everything. Room was ok but the toilet seat made a god awful noise when you tried to sit on it. Needs fixing. Bed was good.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
I apologize for the pool being down there was maintenance work being done on it, it is open now. As for the breakfast, we always offer more "hot food" than just waffles, we either have scrambled eggs and sausage or biscuits and gravy. The computer was removed to install the new counter and cabinets along with 2 new computers and printer. Thank you for taking the time to give us a review and we hope to see you again if you are in our area.

"Average Hotel"

3
21/10/2015

The rooms are nice. Beds are comfortable. Breakfast is horrible. Best part of hotel is Suzy's resturant across the parking lot from the hotel. Only selected this hotel because of the resturants close by. It's ok for place to rest for the night.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to write a review of your stay. We apologize for the breakfast not meeting your expectations, we do go over and above what is "required" for us to serve. I do agree Suzy's is an awesome restaurant!

"The Right Choice!"

5
15/10/2015

We've been looking for the right place to stay now that we have a friend who lives in the area and we've definitively found it. It's not often that you run across something that ends up truly giving you more for your money, but this hotel certainly does. The ambience and décor is fresh and up to date and the rooms are large, extremely comfortable, and just right for relaxation. All this for a price that can't be beat. We'll be back from now on every time we come to the Portage area. Our only complaint had to do with the technology....the fancy schmancy television was so complicated that it took a call to the friendly person at the front desk to come help us fiddle with it. (Perhaps they need hire a teenager to be on staff just for problems like this!!)

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
First I would like to thank you for taking the time to write about what a great experience you had with us. I am happy to see that we will be your hotel of choice when in the Portage area. We are doing other renovations in the future, so hopefully when you get back here we will have even more done.

"2015 TRIP"

4
10/10/2015

One of 11 motels we stayed in on 2 week trip. Clean room, comfortable bed, and friendly staff. Convenient to surrounding places of interest. Good value for travel. Would stay here again. Easy driving distance to other cities.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Great to hear that you enjoyed your stay with us. Thank you for the review of your stay. We hope you will stay with us again if you are in the area.

"Have stayed here twice and have been pleased"

4
11/09/2015

We have friends in the area and this is where we stay while visiting. Rooms have always been nice. We will be booking with them again shortly. There is a good restaurant right across the parking lot as well.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for reviewing your stay with us. I am glad to see that we met all of your expectations, and I agree the restaurant across the parking area is very good!! Hope to see you again soon.

"Nice Hotel but hard to Find"

4
06/09/2015

It's a nice place, however if your traveling South, it's hard to find. You exit like it tells you to. Signs tell you to turn left, however after that you don't see it on the main drag. I finally found it behind the Walmart. They need a sign out on the main drag to tell you to turn again. Over all pretty good place.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for the review! We appreciate the suggestions, and will make sure to look into it. I am glad to see that you enjoyed your stay, once you found us, and we hope to see you again if you are in our area.

"If you want a pool STAY AWAY"

2
05/09/2015

We were on vacation in the Dells and stayed in Portage for the cheaper hotel and the escape for the busy Dells. BIG mistake. Portage has very few restaurants. The hotel rooms were good and comfortable. The elevator filthy wouldn't think that vacuuming it would be all that difficult. Cable tv did not work and front desk did not seem to want to accommodate a move or repair. But the Pool OMG!! The water is so merky that you can't see the bottom, there was algae growing near the steps. It is very obvious that the pool hasn't been cleaned in a long time, and the hot tub was not any better. I went to the front desk to state my discussed with the pool and they acted like they didn't know. I suggest to take the short walk down to the pool and take a look. We stayed 1 not and left. Went to the Winter Green in Dells, much better!!! I contacted Best Western to file a complaint and they say all has been fixed. I have a hard time believing that since the number of reviews still complaining about the pool.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
First let me thankyou for taking the time to give a review of your stay. As you had said, you were told that the pool has been fixed, I can assure you that the problem was fixed. I can also assure you that the elevator does get vacuumed daily, as do the hallways. I am happy that we were able to let you out of your reservation and you were able to find accomodations elsewhere.

"Enjoyed our stay"

4
27/08/2015

Check in was easy. Accomodations were very clean. We used the handicap accessible. The staff was friendly. Unfortunately, the pool and hot tub were closed for maintenance. You might want to call to make sure they are both available. The breakfast was good. They had waffles, scrambled egg and sausage as well as other breakfast items. I would recommend this hotel.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
First let me thank you for taking the time to write a review of your stay. I am very happy to see that you enjoyed your stay and the breakfast!! I hope to see you again if you are in our area!

"Quiet and clean"

5
09/08/2015

Wanted to visit Wisconsin Dells without staying around lots of families and kids. Found this hotel reasonably priced and very clean! Only a 25 min drive from the downtown attractions. Room had large refrigerator and microwave, looked recently remodeled. Stayed 2 nights and never heard a peep from other rooms. Breakfast was included with room price and was AWESOME!!! Definitely would stay here again.

BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review
Thank you for taking the time to give a review of your recent stay. I am so happy to see that you enjoyed your stay, and the break for the Dells activities. We hope to see you again if you are in our area.