Best Western Plus Hotel Ocean City, Ocean City

We always stayed at this hotel before it was renovated. I am glad Best Western took on this property to clean it up and replace some broken equipment. The staff was very nice, and helpful. Warning, Ocean City put up a fence along coastal highway. Now its a few blocks walk to cross to get to the beach. Slows it down a bit in the heat.

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying with us again and for the kind comments about our staff. We are happy to hear you enjoyed the renovations to the hotel and hope to welcome you back again soon.

We wanted a quick getaway for the July 4th weekend. The four of us (my husband and I plus two teenage girls) stayed in a double king room...spacious and clean. Tom at the front desk was fabulous...professional and courteous! The Sea Bay Cafe' on the ground floor had great food with fast and friendly service. Our balcony had a city view with ocean and bay views...just beautiful! The bus stop was right outside of the hotel...$3 to ride all day! We wanted to enjoy a few cold alcoholic drinks at dinner so we utilized the bus. We downloaded the free TransLoc Rider app which estimates the bus arrival time...love technology and it was nice to know if we had 1 minute until the bus arrives or 4 minutes! The pool was nice but we didn't swim in the pool because when we are at the beach...it's all about the beach! We would stay here again and highly recommend!

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to review your stay. I'm glad to hear you enjoyed your stay and truly appreciate your recommendation to others, thank you. We look forward to welcoming you back!

Great hotel experience. Friendly front desk receptionist. Our family will be returning again soon! Hotel was located right at the end of the 90 bridge. Easy to find. Close to the beach and local gas stations/convenience stores and restaurants!

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for the fantastic review and positive feedback! So happy you enjoyed your stay and look forward to welcoming you back the next time you're in town!

We had a double king room which I think is rare in hotels. The room was spacious. Bathroom was a little tight. Hotel staff was very nice. Our room was ready 4 hours before official check in. They let us park there while we went to the beach. I left my cell number with front desk and they called us when we were at the beach to let us know our room was ready. Restaurant attached to the hotel was convenient- happy hour every day from 4-8- half price drinks but the food was just ok. No maid service due to Covid so we had to go to front desk for extra towels/toiletries. Had to leave trash in hall. Noisy neighbors, smoking pot. Pool was nice and I loved sitting on the balcony. You had a slight view of the inlet and a slight view of the ocean. Overall, a not too expensive place to lay our heads on very comfy beds!!!

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. I'm happy to hear you enjoyed your spacious room with two king beds and that you were able to check in early!! I apologize for the issue with your neighbors. I hope you notified the front desk to have the issue addressed immediately. I do apologize for the limited housekeeping service but right now our first priority is keeping our employees and guests safe. As a repeat guest, you are entitled to a discount off your future stays. We hope to welcome you back the next time you visit Ocean City!

The room was nice and clean. The service was great! The room had a balcony overlooking the pool. The boardwalk was not too far away and the beach is a block over. The restaurant, Sea Bay Café, was cheap and had great food.

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to review your stay with us. I am happy to hear you received great service and enjoyed the delicious food in the cafe! We hope to welcome you back the next time you're in town.

Outstanding service. Wonderful accommodations, 2 King Size beds in the room that were very comfortable. Aubrey, was very delightful, a sweetheart who took care of my accommodations. She exceeded my expectations and delivered 1st class customer service. The price of the room and service was outstanding. Best of the Best!!

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for your kind comments! I'm so happy to hear you enjoyed your stay. Please let me know if you need anything in the future!

. The people at the front desk were always willing to help and very nice. We checked in late.The hotel was very clean.The beds were very comfortable.The lady at the front desk always had a smile and ask if there was anything she could help us with. Before leaving she helped me sign up for the rewards program, Wish I had got her name. I would stay here again if visiting Ocean City

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying with us and for taking the time to give us your feedback. I will be sure to let Amber know that you were pleased with her hospitality. We look forward to welcoming you back the next time you visit!

We were not quite sure what to expect when we drive down the ocean City strip. We were pleasantly surprised at the warmth and friendliness of the staff. In addition the facilities were too notch. Clean, fully functioning and recently renovated. Everything about this hotel is super. Closeby restaurants, even in off-season, make this the place to stay when in the area.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for the wonderful review! I'm glad you enjoyed our newly renovated accommodations. Thank you for the positive feedback about our staff. We do strive to provide excellent customer service. We hope to welcome you back again soon!

The hotel was great. Very nice! The room was big and the entire hotel was nice. We had breakfast at the Sea Bay Restaurant each morning, and the food was good and service was good. The people working the front desk always said something nice when we walked by, which made us feel right at home!

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. We are happy to hear how friendly our staff was and how they made you feel right at home. Also glad you took advantage and enjoyed the food at our restaurant onsite, the Sea Bay Cafe. We hope you will stay with us again the next time you're in town!

From check in to check out my stay was amazing. I was greeted with a welcoming smile, tone and professionalism. Every request was done with urgency. The hotel smelled clean at all times as if it was being done 24/7. Beds were comfortable and rooms spacious. Price was reasonable. Cant wait to return. Thank you Alexis for your concern about my car trouble and offering to make sure I was helped. Awsome job to everyone

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to review your stay with us and for all of the positive feedback. We are happy to hear you had a great experience and we look forward to welcoming you back again!

Hotel was very clean ,great location and and the staff was very friendly and went out of their way for you -we needed a cab and the hotel desk clerk got us a cab within five minutes. we stayed here for New Years.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to review your stay at the Best Western Plus Ocean City. I am very happy to hear how friendly and helpful our staff was. We strive to provide excellent customer service. We hope to welcome you back again soon!

My work holiday party was actually at the Casino at Ocean Downs, but the Best Western Plus was actually the perfect hotel for our stay. It was right off the 90 bridge so it was a pretty affordable uber as well. The staff was extremely kind and helpful from the moment we arrived to the moment we left!

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. We are happy to hear our location was convenient to get to your party at the casino since we are just one block from the Route 90 Bridge. Thank you for the kind words about our staff, glad they were very helpful. We hope to welcome you back the next time you're in town!

We usually stay at Best Western as they are usually well run, very clean, most have been updated, excellent desk help and a decent breakfast so you don't have to waste time and money running around. This property was no exception. Only problem was room location at end of building on Ocean Hwy as it was a bit loud but in the end we had a great night sleep. Great mattress. And thanks to the desk staff for easy check in, check out and great dinner recomendation.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. With the exception of the room location, I'm happy to hear you enjoyed your stay. In the future, you can always request a room away from Coastal Highway. We hope to welcome you back soon!

This Best Western Plus is one of TWO BWs in Ocean city. After the initial confusion of which hotel I was at, the stay was nearly perfect. The staff was super friendly, the entryway, lobby, elevator, and guest rooms were VERY clean (yay). The location is right on the main road in Ocean City and just a few minutes from anywhere on the island. Two things you should know about this location. 1. The breakfast was at the cafe in the building, and it was a coupon for a free entree and beverage. being off season, they were out of most beverages. 2. Fox News plays non-stop in the lobby. For full disclosure- MSNBC was on in the cafe.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for your review. I apologize for the initial confusion on which Best Western you were staying at. We do own and operate both of them so I hope we were able to assist in determining which location in a timely manner. I'm passing along your beverage comment to the cafe manager, I'm sorry for anything we were out of. And we do try to keep the TVs on non news channels in the lobby so I apologize we didn't stay on top of this while you were staying with us. Overall, we are glad you enjoyed your stay and hope you'll choose to stay with us again the next time you're in town.

Everything was great. Front desk was friendly and helpful. Rooms were clean and spacious. Beds were very comfortable. Excited to plan a trip in the summer. Good location with plenty to do within walking distance.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying with us at the Best Western Plus Ocean City. We appreciate your comments. We work very hard on customer service. I am happy to hear our staff was both pleasant and helpful. Take advantage of our early bird promotions we offer on summer vacations, visit our specials page on our website for more details. We look forward to seeing you again next year!

This is a nice place to stay in Ocean City. The room was clean, the staff was friendly and the facility was up to date. The on-site restaurant is decent. The beach is about a 5 minute walk from the hotel.

Was a bit concearned booking the hotel. I had 5 other couples with me. Turned out to be an outstanding property. Everything new, big rooms nice bathrooms. We will be back next year. I had some pretty fussy people with me, and they ALL loved it.

Upon arrival, we were greeted by friendly front desk personnel who allowed us an early check in (10:30 am!). Hotel is very clean and updated with a fresh beach theme. Our room was much larger than expected and the balcony was very nice to relax on. Will definitely be back again!

We were very happy with stay. The room was nice with a balcony. Check in was easy and quick. On site parking. The pics are the view from our 4th floor room. We would stay here again if we make it back to Ocean City. Ron Jon surf shop is within walking distance.

Hotel is clean and is very close to the beach. My family and I walked to the beach with ease. Its also a great location that's accessible to everything! The breakfast at the restaurant was way too expensive for the quality. The food was "okay"- nothing to phone home about. Overall, it was a very good experience. I would recommend this hotel !!

Not an unpleasant stay, but definitely nothing special, especially for the exorbitant amount of money we payed to stay for four nights over a holiday weekend. No breakfast, few amenities. Location is good, and the staff was always friendly and helpful, but was expecting a little bit more given the cost.

Excellent location. Courteous staff. Comfortable clean place to stay. Beds comfortable. Coffee and tea available. Price very reasonable. Have stayed here many many times and will continue to do so in the future summer vacations.

My last two reviews of Best Western Hotels were unfavorable, so this location would have to work hard to gain back lost ground. Overall, our stay here was a good one. I won't blame this location for anything that was out of its control but I will make suggestions. At the time of our stay there (June 2019), this BW location had been the former Sea Bay Hotel and still did not have any of the Best Western markings outside. So, if you were traveling without any form of GPS, you'd have to know to turn right coming off of 90 onto Coastal Blvd and make the first right after that. There is no continental breakfast set up there but there is a café attached. We had breakfast elsewhere so I can't tell if breakfast there was included or extra. This Café closes around 8 pm and since our room was right over it, we didn't have to worry about food odor or noise drifting up. For a second floor location facing the boulevard, very little noise came in when the deck doors were shut. The worst feature of this Hotel was its WI-FI. We lost our connection constantly and recent mail was not populating. And we were not the only ones there who had this problem. When the weather is humid, as well as hot, down there– there is a problem with flies, area wide,and not just at the hotel. It would be nice if each room came equipped with a fly swatter. The only one for the building seemed to be at the front desk. I did appreciate the offer of having an exterminator come up but if one of the guests has a respiratory condition, this is not the best option. This property has two structures on it, both former Sea Bay Hotels. The other one was referred to as the Western Building. We faced North and did not have any sort of water view. I don't know if people on the opposing sides had either. Needless to add, the people facing west in the Western Building did. So, if you do want a water view, you might want to call first before booking. Overall, an enjoyable stay in a clean and comfortable room with front desk personnel who did make us feel welcome. This is one BW I would come back to.

The staff is very friendly, accomidating and helpful. The hotel is very well kept and the rooms are nice and clean. Easy access to the beach, free parking right next to it and the Sea Breeze cafe had wonderful food. Would highly recommend staying here.

I usually don't have any complaints whenever I stay at a hotel but I have to mention what happened during our trip. When we first walked in the room it had an odor and the linens felt damp. The bathroom door kept getting stuck and it was hard to open and close. The next day I was surprised that my clothes got damped so I know it has to be the room.

Brand new renovations & upgrade to a BW PLUS facility, well done. Pool, Café, 1 block from ocean, friendly staff. Great Golf packages thanks to Aubrey. Good location, café with good service & food on premise, close to many eateries & attractions

Stayed here for three nights...all enjoyable. Staff is helpful and super friendly. Kids really enjoyed the clean pool. Sea Bay Cafe on site is great, too...delicious food and drinks served by an awesome staff. Will stay here again.

Newly renovated rooms, clean. One block away from beach. Great location. Beach area near hotel is quiet and clean. Hotel is 10 minutes away from the boardwalk. Pool is clean, parking lot is clean. Restaurant on premises. Hotel is walking distance to many places.

We were there during weekdays in Aug. The place was clean and comfortable. It has a good location one block from the beach and even though you are next to the main avenue you barely can hear any noise. Pool was OK and never too crowded. Really liked our stay there

Nice location - easy walk to the beach. Pool and patio area are very well maintained. The grounds are well kept. The staff was extremely helpful, friendly and so accommodating. Rooms were very spacious and clean. Cafe is excellent.

The staff is very friendly, they let me check in early since my room was ready. Someone else came in and their room was not ready but they offered to let them park there and use the pool until it was ready. The rooms, pool, lobby were all very clean. I enjoyed my stay very much.