Best Western Plus Hotel Ocean City, Ocean City

Had a great time. Was able to check in early, the front desk employees were excellent and on point with any questions whether it was about the room or best restaurant/food places to eat. Would recommend this Hotel to family, friends and any person looking to stay here.

This was a last minute get-away to celebrate my birthday. My husband and I were very pleased with the accommodations and the price was a definite plus too. The room (and hotel) was very clean, bed was comfortable and staff was very friendly. Absolutely no issues with check-in or parking. The hotel is in a great location, walking distance to the beach, restaurants and shopping. Access to the boardwalk was just a short drive away. We will definitely stay again the next time we are in Ocean City.

Great customer service. Fast service, location is great and walking distance to many places. A bit of a long walk to the boardwalk, but not far. Always parking available, restaurant has awesome hours.

Stayed at the hotel as a part of a golf outing group. The hotel was clean. The restaurant was good for breakfast. The biggest issue was the fly infestation in the hotel. 6 of the 10 golfers had either 1 or 2 flies in their rooms the entire stay. The restaurant had several buzzing around us on the last day at breakfast.

Hotel was conveniently located and had free parking. Rooms were clean and beds were comfortable. The staff was friendly and helpful. Seaside Cafe was located in the hotel and had a reasonably priced breakfasts. I liked that hotel had coffee and tea available all day long for free.

We choose this hotel as a more reasonably priced alternative to Rehobeth Del. We had a function in that area on the last Saturday in April,..but,...choose to go a bit out of our way for accommodations. We were visiting friends in Ocean City on Sunday so it worked out well.This hotel was not originally built as a Best Western,..but a different hotel re-modeled in 2019.Everything has been updated,..and the hotel may as well be brand new.It is within walking distance of multiple restaurants,..and you have the ocean,..or bay just a few blocks away in different directions.This was an excellent ,..and affordable hotel for us,..but,...within a few weeks this hotel will be enjoying prime season,...and MUCH higher rates. One note,...light sleepers may want to be near the back,...as this hotel is literally next to the busy highway,..and could get very noisy.

Quick check-in and check-out; clean facilities; nice spacious double bed room; cozy Sea Bay restaurant for breakfast. Not close to Boardwalk, that's a mile or so down the road, but was conveniently located when you get off bridge.

I was coming in town for the local parade and UT was canceled last minute because of weather. Because of safety, I should be reimbursed even though it was past the cancelation time frame. It was beyond my control and was for safety reasons.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Dear Gator21787, I am very sorry if you canceled and were not refunded. We have a cancellation policy that we do follow. Unfortunately, we do not issue refunds for weather-related events. It rains often, we would not issue refunds for that, I'm sorry.

This hotel is about 2 blocks or so from the beach. It is a short walk. It was a GREAT location for an event at Fager's Island. Rooms were clean, staff was quick and friendly. Restaurant was very quick and good - EXCEPT the hash browns, skip those. Alley Oops is in walking distance, and is a fun place if you like an arcade and duck pin bowling.

very clean and confortable place to stay. The front clerk Kelly was very warm and friendly. worked to get things done, made the stay enjoyable. The room was very clean. Bed was comforable. Very convient to where I need to go and for all ammenities.

First time in Ocean City for an off-season visit and we stayed here. Great hotel right on the main strip. Nice balcony, super spacious room with a microwave and fridge. Great, friendly staff, super clean. There was a pool outside but we didn't indulge even though it was unseasonably warm. There is also a cafe onsite, but since we were only staying for a night, we chose to indulge on the Boardwalk. small parking lot, so it might get full quickly during the busy season. Would absolutely stay here again!

The hotel was very clean and in a good location. The beach was a short walk across the highway. The staff was very welcome and friendly. The pool was nice. The room was very clean and well kept up when you walk in the room. I love how you could walk out the room and sit on the balcony and enjoy the weather.

Staff were friendly and very accommodating to our needs. The bed was comfortable and the bathroom large. The toilet was at normal height - not too low like some hotels. Breakfast is not included and you order off a menu. No free newspaper. (Casualties of the pandemic?) The beach is 10 minute walk across the busy Ocean Drive highway, but there is traffic light to help you cross. The main town and boardwalk is 4 miles away. There is bus stop located right in front of the hotel and the bus costs $3 for an all day pass. A 7-Eleven is only about a block or so away on the same side of the street.

The staff were very friendly and the hotel was very clean. My son loved the pool, and the cafe had excellent breakfast and lunch. Looking forward to returning next year for vacation.The beach was close bye.

Service and room were amazing. We will definitely book another stay soon . The hotel staff , restaurant staff were fantastic. The food and drinks were great. Our room was clean and well stocked with towels and toiletries. The pool was great and open from 9am to 9pm

BW PLUS great location 1 block from ocean. Despite past year of Covid & some shortage of help, they have managed to again provide excellent service. Room clean & spacious w/balcony, mini frig, microwave. NIce outdoor pool & great cafe with good menu on premise. We stay here annually & keep coming back. We are avid golfers & there are many fine courses & dining indoors/outdoors near by plus many other attractions including a busy boardwalk. The staff here is outstanding they make you feel welcome & go out of their way to provide the best for you. We have been staying here for many years & they continue to exceed our expectations. A special shout out to ALEXIS who made ALL great golf arrangements, plus for us. Also a thank you to Miguel cafe mgr & staff & owner Malcolm for helping make this years visit another great one & we will b returning again next year.

it was a nice property, staff was accomodating and flexible. The location is mid town ocean city, walking distance the Fagers Island, it fit my needs perfectly....prices were reasonable and fair compared to the rest of the town..Ice machine always full

This was a very great hotel stay. the staff were very friendly and courteous. The room was very clean and the furniture looked new. The amenities were great and the restaurant had the best food around.

Great location with a great staff. It was close to all we wanted to do but quiet at night; good food and service the restaurant as well. We stayed during a girl's softball tournament. It was fun to see a bunch of young people and their families enjoy this great hotel.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
We look forward to hosting softball teams each year, they are some of our favorite weeks of Summer! Thank you for taking the time to review your stay and for the positive comments. We hope to welcome you back next year!

Overall great place to stay, close to beach, shopping and great restaurants. Rooms were spacious, clean and view was great. Staff were courteous and the manager/owner was readily available. Would definitely stay again.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for your positive feedback about our hotel. I'm so glad to hear you enjoyed your stay with us! We look forward to having you again as our guest at the Best Western Plus Ocean City!

The check in process was simple, there were always parking spots, everything was clean. We were close to good restaurants and so close to the beach even being on the bay side. The water pressure was awful, but staff was really nice.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for your comments. With the exception of the bad water pressure, which is unusual, glad to hear you enjoyed your stay! Happy to hear you took advantage of some of the restaurants within walking distance of the hotel and the easy walk to the beach! We hope you'll consider staying with us again the next time you visit Ocean City, MD.

The staff at this location was great to work with - they were very helpful and accommodating with our requests. We were a softball team staying for the week and even with a few issues with the laundry - they stepped up and helped us out. Rooms were clean and comfortable.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. We truly appreciate the kind comments about our staff. Happy to hear we were able to accommodate your team!

It was good for me it was only a one night stay. It was clean, it was quiet, nice little pool area. I will definitely stay again. The only thing that I didn't like was the wait time to check in it was a long line.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to give us your feedback. I'm sorry for the long wait time to check in. Like most businesses, we are extremely short staffed and are doing the best we can. We are delighted to hear you enjoyed your stay and look forward to welcoming you back. Thank you again!

There also wasn't a table for the kid's to eat at which was quite inconvenient. I booked on Expedia and it ended up being a handicapable room which didn't suit our needs. The room wasn't as clean as expected.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City. I'm sorry to hear the cleanliness of the room didn't meet your expectations. I am passing along your feedback for further review. Also, I'm sorry you weren't satisfied with the room type you selected. In the future, if you call the hotel and book directly through us, we can assure you that you will receive all the amenities you need in your room, like a table for your kids to eat at.

This is the 2nd year we stayed here. The hotel is clean, affordable and the staff are very friendly. It's close to the beach. Lots of stores and restaurants are within walking distance. The Sea Bay Cafe downstairs is one of our favorite places also. It's a great addition to the hotel.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying with us again this year. We truly appreciate our repeat guests! Delighted to hear you enjoyed your stay and the cafe. We hope to welcome you back again soon!

We stayed for 3 nights and my children liked it. I was disappointed to not be greeted as a rewards member and when checking in I paid cash and was not even offered a receipt. I had to go back downstairs and request one and my vouchers I was supposed to receive when checking in. The room was clean and spacious and the pool was nice. The next morning on leaving for the beach I saw the housekeeper and tipped him and asked him to straighten the room while we were at the beach. 6 hours later we came back and the room was the same. I went and asked the gentleman and he told me that all he does is bring towels and take the trash when you stay more than one night. He said I needed to make my own beds. Rather disappointing We ate at the cafe downstairs but Denny's is MUCH better! The staff seemed too busy to want to help. Except for Emma at the cafe, she was great! Our floor smelled like Marijuana for the first 2 days, not sure why. It was a decent stay and I might stay again..

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying with us and for taking the time to give us your feedback. We want to continually improve so your comments are very important to us. I'm sorry you were not satisfied with check-in. We don't typically offer receipts at check-in, only at check out, after the daily room charges have posted. It is true that we are offering limited housekeeping service right now, just towels and trash, but additional services requested should have been honored. I'm sorry they were not. In the future, please let the front desk know and we will facilitate getting the services you requested performed. Lastly, I'm sorry you were not satisfied with the service you received in the cafe. Unfortunately, like most places in town, we've got limited staff and a majority of the staff we do have are new. We are doing the best we can right now! Maybe we'll have the chance to welcome you back in the future...!

Our 1st time visiting OC. We stayed 2 nights. Since it was Post Covid there wasn't room service but we didn't need anything. Staff was very friendly. Room was very clean and spacious. Balcony was huge. We had a lovely view of OC and the tennis courts. Pool looked nice but it was chilly so I can't say how it was. We got drive thru breakfast so we didn't use the breakfast cafe vouchers but I heard another couple say it was good. We will definitely stay here again.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying at the Best Western Plus Ocean City. We truly appreciate the positive feedback! We look forward to welcoming you back!

My husband and I were very pleased with the accomodations and the price was a definite plus We would recommend to anyone looking for a getaway post COVID! The staff were knowledgeable of the surrounding area.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City! We are delighted to hear you were comfortable and enjoyed your stay and appreciate your recommendation! We hope to welcome you back the next time you're in town!

We decided to take a last minute trip and decided to start in Ocean City MD. It's easy to spend hundreds of dollars per night but we wanted to be on the road for an extended period of time and wanted to watch our budget. We hit the lottery with the Best Western Plus Ocean City in Maryland. We were greeted warmly by Amber who thanked us for being rewards Members, giving us cold bottles of water and throughly explaining Covid restrictions (mandatory marks are not required for fully vaccinated people) Amber took the time to explain the included hot breakfast cooked to order and served either inside or outside on the patio. Every hotel and resort needs an Amber!! The room was huge, well decorated and immaculate. Lots of free onsite parking, pool, gym and business center. What a wonderful experience, we look forward to returning. Thanks Amber for setting the tone for n enjoyable stay!

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing to stay at the Best Western Plus Ocean City and for taking the time to give us your feedback. I will be sure to let Amber know how much you appreciated her wonderful personality and customer service! We hope to welcome you back the next time you're in town!

Had a great time. Clean, comfortable rooms. Safe friendly atmosphere. Centrally located in midtown Ocean City.Extremely friendly and accommodating staff. Cafe on property served generous delicious meals at a very reasonable price.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for the five star review!! We are delighted to hear you enjoyed your stay at the Best Western Plus Ocean City and your meals at our on-site restaurant, the Sea Bay Cafe! We hope to welcome you back again soon!

We stayed here last month and were very disappointed with our stay. If you are just looking for a place to crash and are not worried about mask wearing then this place is fine. However, staff was not wearing masks on multiple occasions including employee cleaning the rooms. There were also ants in our room the last day. Management did apologize for the ants and gave us a small discount, but no apology for not following their own company mask policy (manager himself had mask below nose and pulled it up when I came to discuss our stay).

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
I'm sorry to hear you were disappointed with your stay. Upon check-out, we did offer reimbursement, which you did accept, for your concerns. After receiving a refund at the hotel, you called our corporate office. They offered a travel card and extra points, which you accepted. After we were notified you complained to corporate we called and left you a message but haven't heard back from you. At this point, we feel that you have been fairly compensated for your concerns.

Close to fun bars. Easy walk to the beach. Clean room that was not too small. All rooms have a balcony. Cafe on site. Helpful lobby staff. Handicapped rooms on the first floor which make the stay so much easier.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to give us your feedback about your stay. I'm glad that you found our mid town location convenient. Also happy to hear our handicap room on the first floor was able to meet your needs. We hope to welcome you back the next time you're in town!

This hotel was very nice! Clean, large rooms, comfy beds. But when you can't get a hot shower, well that's not acceptable. It wasn't lukewarm, it was ICE COLD. We paid roughly $150 per night. Even Motel 6 and Super 8 provide hot water. Won't be back.

Alexis Merritt, General Manager at Best Western Plus Ocean City, responded to this review
I am very sorry about the issue you experienced with the hot water in your guest room. We are still not sure what exactly happened, but the hot water seemed to be working when it was checked after you departed. I do apologize again and I hope you will give us another chance in the future.

I stayed at the Best Western Plus for a cheer competition. The on site team made the stay enjoyable and we're extremely accommodating. They made staying in a hotel very easy especially during covid times.

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to give us your feedback! We are delighted to hear you felt safe and enjoyed your stay. We hope to welcome you back the next time you're in town!

From the time I made the reservation till the time we checked out, our overall experience was extremely enjoyable. Tom & Amber we're absolutely terrific. The most friendly and professional people we've ever met in our travels. They were both just so nice it made us feel extremely comfortable. Can't wait to get back and stay again! Thank you Best Western Plus

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for your kind comments. I will be sure to let Tom and Amber know how much of an impact they made on your overall experience. We look forward to welcoming you back to the Best Western Plus Ocean City!

The Best Western Seabay goes above and beyond for their guests. The staff is the most personable and helpful. I never stay anywhere else while in Ocean City, MD. I highly recommend this hotel. Wouldn't have any reason to stay anywhere else. It is in the heart of all activities

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for always choosing the Best Western Plus Ocean City. We appreciate your loyalty and your continued trust in our hotel and staff. We cannot wait to welcome you back again!

We stayed 2 nights first night we got there bathrooms were not very clean & heat was not working to well, i spoke with the front desk & they issued a full refund of both night & gave free breakfast both mornings! amber was who helped us & she was amazing!

Aubrey E, Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to review your stay. I'm sorry for the issues you had with the bathroom and heat. I will be sure to let Amber know how appreciative you were of her great customer service.

The Best Western Plus Ocean City was a great hotel to stay at while in Ocean City. I wanted to reunite with a friend that was coming to Ocean City and I wanted to travel out here too. There was a car show going on which I chose not to participate but it was fun seeing antique cars driving down Coastal Hwy. Walking to Ron Jon Surf shop and other shops was convenient. I did some biking at the bus/bike lane too. I stayed here October 8-9 to participate in Best Westerns $25 voucher staying each night/stay for up to four times. The front desk staff were professional. The staff recognized and thanked me as a Best Western Diamond Select member. I was able to receive two waters and a card for free breakfast which I was able to get a breakfast entree, one coffee/tea/soda, and one juice for Sea Bay Cafe. My friend came with me too and liked staying at this place too. I highly recommend being a Best Western Rewards member and staying at this property. I will definitely come back to stay at this property.

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. We are happy to hear you enjoyed your complimentary breakfast at the Sea Bay Cafe and found our location convenient to meet your needs. We look forward to welcoming you back in the future! Thank you again.

We always stayed at this hotel before it was renovated. I am glad Best Western took on this property to clean it up and replace some broken equipment. The staff was very nice, and helpful. Warning, Ocean City put up a fence along coastal highway. Now its a few blocks walk to cross to get to the beach. Slows it down a bit in the heat.

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying with us again and for the kind comments about our staff. We are happy to hear you enjoyed the renovations to the hotel and hope to welcome you back again soon.

We wanted a quick getaway for the July 4th weekend. The four of us (my husband and I plus two teenage girls) stayed in a double king room...spacious and clean. Tom at the front desk was fabulous...professional and courteous! The Sea Bay Cafe' on the ground floor had great food with fast and friendly service. Our balcony had a city view with ocean and bay views...just beautiful! The bus stop was right outside of the hotel...$3 to ride all day! We wanted to enjoy a few cold alcoholic drinks at dinner so we utilized the bus. We downloaded the free TransLoc Rider app which estimates the bus arrival time...love technology and it was nice to know if we had 1 minute until the bus arrives or 4 minutes! The pool was nice but we didn't swim in the pool because when we are at the beach...it's all about the beach! We would stay here again and highly recommend!

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to review your stay. I'm glad to hear you enjoyed your stay and truly appreciate your recommendation to others, thank you. We look forward to welcoming you back!

Great hotel experience. Friendly front desk receptionist. Our family will be returning again soon! Hotel was located right at the end of the 90 bridge. Easy to find. Close to the beach and local gas stations/convenience stores and restaurants!

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for the fantastic review and positive feedback! So happy you enjoyed your stay and look forward to welcoming you back the next time you're in town!

We had a double king room which I think is rare in hotels. The room was spacious. Bathroom was a little tight. Hotel staff was very nice. Our room was ready 4 hours before official check in. They let us park there while we went to the beach. I left my cell number with front desk and they called us when we were at the beach to let us know our room was ready. Restaurant attached to the hotel was convenient- happy hour every day from 4-8- half price drinks but the food was just ok. No maid service due to Covid so we had to go to front desk for extra towels/toiletries. Had to leave trash in hall. Noisy neighbors, smoking pot. Pool was nice and I loved sitting on the balcony. You had a slight view of the inlet and a slight view of the ocean. Overall, a not too expensive place to lay our heads on very comfy beds!!!

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. I'm happy to hear you enjoyed your spacious room with two king beds and that you were able to check in early!! I apologize for the issue with your neighbors. I hope you notified the front desk to have the issue addressed immediately. I do apologize for the limited housekeeping service but right now our first priority is keeping our employees and guests safe. As a repeat guest, you are entitled to a discount off your future stays. We hope to welcome you back the next time you visit Ocean City!

The room was nice and clean. The service was great! The room had a balcony overlooking the pool. The boardwalk was not too far away and the beach is a block over. The restaurant, Sea Bay Café, was cheap and had great food.

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to review your stay with us. I am happy to hear you received great service and enjoyed the delicious food in the cafe! We hope to welcome you back the next time you're in town.

Outstanding service. Wonderful accommodations, 2 King Size beds in the room that were very comfortable. Aubrey, was very delightful, a sweetheart who took care of my accommodations. She exceeded my expectations and delivered 1st class customer service. The price of the room and service was outstanding. Best of the Best!!

Aubrey Eckman, Sales at Best Western Plus Ocean City, responded to this review
Thank you for your kind comments! I'm so happy to hear you enjoyed your stay. Please let me know if you need anything in the future!

. The people at the front desk were always willing to help and very nice. We checked in late.The hotel was very clean.The beds were very comfortable.The lady at the front desk always had a smile and ask if there was anything she could help us with. Before leaving she helped me sign up for the rewards program, Wish I had got her name. I would stay here again if visiting Ocean City

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying with us and for taking the time to give us your feedback. I will be sure to let Amber know that you were pleased with her hospitality. We look forward to welcoming you back the next time you visit!

We were not quite sure what to expect when we drive down the ocean City strip. We were pleasantly surprised at the warmth and friendliness of the staff. In addition the facilities were too notch. Clean, fully functioning and recently renovated. Everything about this hotel is super. Closeby restaurants, even in off-season, make this the place to stay when in the area.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for the wonderful review! I'm glad you enjoyed our newly renovated accommodations. Thank you for the positive feedback about our staff. We do strive to provide excellent customer service. We hope to welcome you back again soon!

The hotel was great. Very nice! The room was big and the entire hotel was nice. We had breakfast at the Sea Bay Restaurant each morning, and the food was good and service was good. The people working the front desk always said something nice when we walked by, which made us feel right at home!

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. We are happy to hear how friendly our staff was and how they made you feel right at home. Also glad you took advantage and enjoyed the food at our restaurant onsite, the Sea Bay Cafe. We hope you will stay with us again the next time you're in town!

From check in to check out my stay was amazing. I was greeted with a welcoming smile, tone and professionalism. Every request was done with urgency. The hotel smelled clean at all times as if it was being done 24/7. Beds were comfortable and rooms spacious. Price was reasonable. Cant wait to return. Thank you Alexis for your concern about my car trouble and offering to make sure I was helped. Awsome job to everyone

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to review your stay with us and for all of the positive feedback. We are happy to hear you had a great experience and we look forward to welcoming you back again!

Hotel was very clean ,great location and and the staff was very friendly and went out of their way for you -we needed a cab and the hotel desk clerk got us a cab within five minutes. we stayed here for New Years.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for taking the time to review your stay at the Best Western Plus Ocean City. I am very happy to hear how friendly and helpful our staff was. We strive to provide excellent customer service. We hope to welcome you back again soon!

My work holiday party was actually at the Casino at Ocean Downs, but the Best Western Plus was actually the perfect hotel for our stay. It was right off the 90 bridge so it was a pretty affordable uber as well. The staff was extremely kind and helpful from the moment we arrived to the moment we left!

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. We are happy to hear our location was convenient to get to your party at the casino since we are just one block from the Route 90 Bridge. Thank you for the kind words about our staff, glad they were very helpful. We hope to welcome you back the next time you're in town!

We usually stay at Best Western as they are usually well run, very clean, most have been updated, excellent desk help and a decent breakfast so you don't have to waste time and money running around. This property was no exception. Only problem was room location at end of building on Ocean Hwy as it was a bit loud but in the end we had a great night sleep. Great mattress. And thanks to the desk staff for easy check in, check out and great dinner recomendation.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for choosing the Best Western Plus Ocean City and for taking the time to give us your feedback. With the exception of the room location, I'm happy to hear you enjoyed your stay. In the future, you can always request a room away from Coastal Highway. We hope to welcome you back soon!

This Best Western Plus is one of TWO BWs in Ocean city. After the initial confusion of which hotel I was at, the stay was nearly perfect. The staff was super friendly, the entryway, lobby, elevator, and guest rooms were VERY clean (yay). The location is right on the main road in Ocean City and just a few minutes from anywhere on the island. Two things you should know about this location. 1. The breakfast was at the cafe in the building, and it was a coupon for a free entree and beverage. being off season, they were out of most beverages. 2. Fox News plays non-stop in the lobby. For full disclosure- MSNBC was on in the cafe.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for your review. I apologize for the initial confusion on which Best Western you were staying at. We do own and operate both of them so I hope we were able to assist in determining which location in a timely manner. I'm passing along your beverage comment to the cafe manager, I'm sorry for anything we were out of. And we do try to keep the TVs on non news channels in the lobby so I apologize we didn't stay on top of this while you were staying with us. Overall, we are glad you enjoyed your stay and hope you'll choose to stay with us again the next time you're in town.

Everything was great. Front desk was friendly and helpful. Rooms were clean and spacious. Beds were very comfortable. Excited to plan a trip in the summer. Good location with plenty to do within walking distance.

AubreyE38, Director of Sales at Best Western Plus Ocean City, responded to this review
Thank you for staying with us at the Best Western Plus Ocean City. We appreciate your comments. We work very hard on customer service. I am happy to hear our staff was both pleasant and helpful. Take advantage of our early bird promotions we offer on summer vacations, visit our specials page on our website for more details. We look forward to seeing you again next year!

This is a nice place to stay in Ocean City. The room was clean, the staff was friendly and the facility was up to date. The on-site restaurant is decent. The beach is about a 5 minute walk from the hotel.

Was a bit concearned booking the hotel. I had 5 other couples with me. Turned out to be an outstanding property. Everything new, big rooms nice bathrooms. We will be back next year. I had some pretty fussy people with me, and they ALL loved it.

Upon arrival, we were greeted by friendly front desk personnel who allowed us an early check in (10:30 am!). Hotel is very clean and updated with a fresh beach theme. Our room was much larger than expected and the balcony was very nice to relax on. Will definitely be back again!

We were very happy with stay. The room was nice with a balcony. Check in was easy and quick. On site parking. The pics are the view from our 4th floor room. We would stay here again if we make it back to Ocean City. Ron Jon surf shop is within walking distance.

Hotel is clean and is very close to the beach. My family and I walked to the beach with ease. Its also a great location that's accessible to everything! The breakfast at the restaurant was way too expensive for the quality. The food was "okay"- nothing to phone home about. Overall, it was a very good experience. I would recommend this hotel !!

Not an unpleasant stay, but definitely nothing special, especially for the exorbitant amount of money we payed to stay for four nights over a holiday weekend. No breakfast, few amenities. Location is good, and the staff was always friendly and helpful, but was expecting a little bit more given the cost.

Excellent location. Courteous staff. Comfortable clean place to stay. Beds comfortable. Coffee and tea available. Price very reasonable. Have stayed here many many times and will continue to do so in the future summer vacations.

My last two reviews of Best Western Hotels were unfavorable, so this location would have to work hard to gain back lost ground. Overall, our stay here was a good one. I won't blame this location for anything that was out of its control but I will make suggestions. At the time of our stay there (June 2019), this BW location had been the former Sea Bay Hotel and still did not have any of the Best Western markings outside. So, if you were traveling without any form of GPS, you'd have to know to turn right coming off of 90 onto Coastal Blvd and make the first right after that. There is no continental breakfast set up there but there is a café attached. We had breakfast elsewhere so I can't tell if breakfast there was included or extra. This Café closes around 8 pm and since our room was right over it, we didn't have to worry about food odor or noise drifting up. For a second floor location facing the boulevard, very little noise came in when the deck doors were shut. The worst feature of this Hotel was its WI-FI. We lost our connection constantly and recent mail was not populating. And we were not the only ones there who had this problem. When the weather is humid, as well as hot, down there– there is a problem with flies, area wide,and not just at the hotel. It would be nice if each room came equipped with a fly swatter. The only one for the building seemed to be at the front desk. I did appreciate the offer of having an exterminator come up but if one of the guests has a respiratory condition, this is not the best option. This property has two structures on it, both former Sea Bay Hotels. The other one was referred to as the Western Building. We faced North and did not have any sort of water view. I don't know if people on the opposing sides had either. Needless to add, the people facing west in the Western Building did. So, if you do want a water view, you might want to call first before booking. Overall, an enjoyable stay in a clean and comfortable room with front desk personnel who did make us feel welcome. This is one BW I would come back to.

The staff is very friendly, accomidating and helpful. The hotel is very well kept and the rooms are nice and clean. Easy access to the beach, free parking right next to it and the Sea Breeze cafe had wonderful food. Would highly recommend staying here.

I usually don't have any complaints whenever I stay at a hotel but I have to mention what happened during our trip. When we first walked in the room it had an odor and the linens felt damp. The bathroom door kept getting stuck and it was hard to open and close. The next day I was surprised that my clothes got damped so I know it has to be the room.

Brand new renovations & upgrade to a BW PLUS facility, well done. Pool, Café, 1 block from ocean, friendly staff. Great Golf packages thanks to Aubrey. Good location, café with good service & food on premise, close to many eateries & attractions

Stayed here for three nights...all enjoyable. Staff is helpful and super friendly. Kids really enjoyed the clean pool. Sea Bay Cafe on site is great, too...delicious food and drinks served by an awesome staff. Will stay here again.

Newly renovated rooms, clean. One block away from beach. Great location. Beach area near hotel is quiet and clean. Hotel is 10 minutes away from the boardwalk. Pool is clean, parking lot is clean. Restaurant on premises. Hotel is walking distance to many places.

We were there during weekdays in Aug. The place was clean and comfortable. It has a good location one block from the beach and even though you are next to the main avenue you barely can hear any noise. Pool was OK and never too crowded. Really liked our stay there

Nice location - easy walk to the beach. Pool and patio area are very well maintained. The grounds are well kept. The staff was extremely helpful, friendly and so accommodating. Rooms were very spacious and clean. Cafe is excellent.

The staff is very friendly, they let me check in early since my room was ready. Someone else came in and their room was not ready but they offered to let them park there and use the pool until it was ready. The rooms, pool, lobby were all very clean. I enjoyed my stay very much.