Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
Seleccione la opción Klarna « Pago en 3 veces SIN COSTO » al momento de pagar su estancia. El pago en 3 veces sin intereses es válido únicamente para las tarifas en línea no cancelables y no reembolsables.
Nuestro servicio comercial dedicado para grupos de negocios y de ocio está a su disposición.
gave us the wrong room. No air-conditioning in the room. It was broken. It was 35° in the room. The fridge didn't work. There was no cold water. Only hot isn't that ironic? They told us they couldn't give us a new room because the hotel was full. We saw four other people the whole time we were there.
Dear Sir, Thank you for your review, which gives us the opportunity to go through the various points of your stay and, most importantly, to clarify a few facts. You had booked a **Superior Twin Room**. Upon arrival, you informed us that you would actually prefer a room with a king-size bed. We naturally did our best to accommodate your request, despite the hotel having been **fully booked for several days due to the Summit of Lights in Nice**, an international event during which our hotel was, incidentally, selected to accommodate representatives and ministers from several different countries. Nevertheless, we found a solution for you and **moved you to an Executive Room the very next morning, completely free of charge**, in order to meet your wishes, even though this was not the room category you had originally booked. Regarding the air conditioning, we will certainly not deny that we experienced a technical issue. However, we believe it is important to mention what was actually done to resolve it. **A fan was brought to your room within five minutes of your report**, and our technician arrived **within two hours**. He identified a simple configuration issue, which allowed us to restore the air conditioning. As an additional apology for the inconvenience, we also **offered you breakfast free of charge**. Regarding the refrigerator, the situation was equally straightforward. As you kindly pointed out to us by email, it was simply **a matter of the appliance not being properly plugged in**. The technician who checked it after your departure confirmed exactly the same thing. As soon as you reported the issue, we also offered you **complimentary cold drinks at our bar**, since you were looking for something cold to drink. As for your statement that there was “no cold water, only hot water”, we are somewhat surprised by this claim, as it does not correspond to the information or incidents reported to our team during your stay. Finally, regarding your observation that you only saw four other people during your entire stay, we will naturally leave it to you to estimate the hotel's occupancy based on your personal observations. We, on the other hand, have our reservation records and operating data. We have retained **the complete file relating to your stay, including all the information we already sent you by email**, particularly the documents confirming that the room initially assigned to you was indeed the room category you had booked. So, quite honestly, we cannot help but wonder: when we listen to our guests, react within minutes, provide a temporary solution immediately, send a technician within two hours, offer complimentary breakfasts as compensation, and even **upgrade a guest free of charge to a higher room category in order to accommodate a request that was not part of the original reservation**, what more could we reasonably have done? Perhaps that is the real irony of your review. Nevertheless, we thank you for taking the time to share your experience, as your review also gives us the opportunity to show our future guests that, even when a technical issue unfortunately occurs, **our priority remains to listen, react quickly and do everything we can to find solutions and ensure our guests' satisfaction**. We wish you an excellent day. Beatriz, Manager
An Absolutely Wonderful Stay at Le Riviera Collection, BW Signature Collection by Best Western! We had an absolutely fantastic stay at this hotel and enjoyed every moment of it. The hotel is beautiful, comfortable, well-maintained, and in a great location, but what truly made our experience exceptional was the outstanding service. Our room was spotlessly clean, comfortable, beautifully maintained, and very pleasant. It was clear that the housekeeping team takes great pride in cleanliness and pays attention to every detail. But the true star of our stay was Beatrice an absolute angel! ❤️ She was incredibly kind, warm, patient, and helpful. No matter what we needed, Beatrice was always there to assist us with a genuine smile and a sincere desire to make our stay as enjoyable as possible. Her kindness and professionalism made us feel truly welcomed and cared for. We would also like to give a special thank you to David, who was also extremely helpful, friendly, and attentive throughout our stay. People are what make a hotel truly special, and Beatrice and David are a perfect example of exceptional hospitality. Their warmth and dedication made our stay even more memorable. We are leaving with wonderful memories and would absolutely love to come back on our next visit to Nice.Highly recommended
Thank you so much for your wonderful review and for sharing such kind words about your stay at Le Riviera Collection. It was an absolute pleasure to welcome you and to be part of your stay in Nice. I am truly touched by your kind words and especially happy to know that you felt welcomed, comfortable and well taken care of throughout your visit. I will also be sure to share your compliments with David, who will be delighted to know that his attentiveness and kindness contributed to making your stay so enjoyable. We are very proud of our dedicated team and always strive to provide our guests with a warm welcome, personalized service, comfort and a high standard of cleanliness. It is wonderful to know that you appreciated both the hotel and its location in Nice. Thank you again for your lovely recommendation. It was a real pleasure meeting you, and I sincerely hope to have the opportunity to welcome you back to Le Riviera Collection in Nice on your next visit to the French Riviera! Warm regards, Beatriz Le Riviera Collection
Cool hotel, nice design - rooms as well as common areas. We stayed in an Executive Room. Great and friendly service. Hotel located in pleasant and rather quiet residential street close to the top vibrant downtown Nice areas. Really good value for the money.
Thank you very much for your lovely review and for taking the time to share your experience at Le Riviera Collection. We are delighted to hear that you enjoyed the design of our hotel, both in your Executive Room and throughout our common areas. We are also very pleased that you appreciated the comfort and atmosphere of the property. Our location in Nice, on a quiet and pleasant residential street while remaining close to the vibrant city centre, is indeed one of the aspects our guests particularly appreciate. It allows you to enjoy the energy of Nice while returning to a more peaceful environment after a day of exploring the city. Thank you as well for highlighting our friendly and attentive service. Our team takes great pride in making every stay as welcoming and enjoyable as possible. We are especially happy that you found your stay to be great value for money. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you back to Le Riviera Collection in Nice on your next visit to the French Riviera! Warm regards, Beatriz Le Riviera Collection
Sadly we booked two hotel rooms that didn't have AC upon arrival - both AC units were broken. It was horribly hot during our stay. Hotel management was conveniently never available during our stay, stating we had to send an email vs. talk to someone in-person. Management returned my emails after the trip was over. They said an inspection was done and the AC units were both working perfectly. We wish we never booked this hotel. Also, it's very dirty and dusty.
Dear guest, Thank you for your review further to your stay with us. We understand there was a functuonality problem with AC during your stay, which is exceptionnal & particularly due to heavy heat wave in France in June. We are very sorry for that & we would have been very happy to offer you a compensation during or after your stay. This kind of problem is very rare and we hope to welcome you in the future again in better circumstances. Kind regards The Riviera Collection**** team
What a fantastic evening welcome by Charles. A true rare diamond.
Dear guest, Thank you so much for your great review further to your recent stay at the Riviera Collection****! We look forward to welcoming you again in the future for a perfect stay in sunny Nice! Kind regards
Hotels in Nice could be quite pricy or dated at the main tourist areas. This hotel is quite new and very French chic - arched window frame, tastefully decorated with black & white tiles, blue Matisse's arts, white linens and a touch of bright yellow. Located at a quiet but safe neighbourhood few blocks away from the tourist spots, it's about 10-15mins walk to train, tram and beach side. We booked 4 nights at their "Superior Queen Room" during carnival month, the "book 2 get 1 night free" winter promotion made the value quite a bargain. There are a supermarket and coin laundry round the corner, which is very convenient. We were assigned to "Triple Room" in the first night due to overbooking that we're afraid it was not our liking - we would kindly suggest hotel to install a full enclose shower door as the water just splashing everywhere with the current design; small window makes the room dark and the third bed make the room quite small. But the super helpful management attented to our need and able to re-assign us back to the Queen Room with an amazing open balcony that we really enjoyed. Room size is modest and the bedding is very comfy. Hotel staffs were super friendly and very welcoming, gave us many good Nice recommendations. Daily cleansing were also spotless. We highly recommended staying in their rooms with balcony, you must not miss the sunlight of southern France.
Dear guest, Thank you so much for your great review further to your recent stay at the Riviera Collection****! We look forward to welcoming you again in the future for a perfect stay in sunny Nice! Kind regards
A modern hotel in the quietest part of Nice city centre. Extremely well located with the tram/airport access & train station nearby. The hotel is modern, simple & very stylish. The hotel staff is wonderfully friendly - it is refreshing to see how they care to make their guests have a pleasant stay. Thank you for making our stay special!
Dear guest, Thank you so much for your great review further to your recent stay at the Riviera Collection****! We look forward to welcoming you again in the future for a perfect in sunny Nice! Kind regards
Warm hospitality and a very pleasant stay in Nice The staff were exceptionally kind and attentive. Every interaction felt warm and genuine, and they were always ready to help with a smile. My room was clean and comfortable, and the area around the hotel was calm and quiet. The location is convenient, with an easy walk to both the tram stop and the train station. A heartfelt thank you to the wonderful team for such a warm welcome — it made my stay in Nice especially memorable. I would gladly return. ⭐⭐⭐⭐⭐
Dear Kati, Thank you so much for your great review & nice evaluation! We look forward to welcoming you again very soon at the Riviera Collection****! The Riviera Collection**** team
We had a fantastic stay at Hotel La Riviera, it's a boutique hotel and would highly recommend it. The location is excellent — just a short walk to the main train station and very convenient for the tram line directly from the airport, which made getting around incredibly easy. The rooms are fabulous: beautifully presented, comfortable, and very well maintained. Everything felt fresh and welcoming. What truly makes this hotel stand out, however, is the staff. Every member of the team was exceptionally friendly and helpful throughout our stay. Because we had stayed previously, they very kindly upgraded our room, which was such a lovely touch. They also allowed us a late check-out, which we really appreciated. Breakfast was also very good with a nice selection to start the day. Overall, a wonderful hotel with outstanding service in a perfect location. We will absolutely return the next time we visit Nice. ⭐⭐⭐⭐⭐
Dear Guest, Thank you so much for your great review & nice evaluation! We look forward to welcoming you again very soon at the Riviera Collection****! The Riviera Collection**** team
Beautiful hotel . Modern . It is a lovely place to be in a quiet area but central. Everything is within walking distance. The breakfast was amazing. The reception was warm and welcoming. Amenities on point . Clean room with a view of the beautiful streets of Nice . Loved it
Hello, Thank you so much for your great review and your nice evaluation! We look forward to welcoming you again very soon at the Riviera Collection****! The Riviera Collection**** team
We stay there for 5 nights Great location, very comfortable, nice decor, very helpful staff. Amazing room and free sweets all day
Dear Melina, Thank you so much for your great review & nice evaluation! We look forward to welcoming you again very soon at the Riviera Collection****! The Riviera Collection**** team
This is very cute und friendly little hotel in a very nice location in Nice. Noreen and Claudia were extremely friendly and helpful - they went above and beyond, always a smile on their faces! The rooms are not to big but nicely decorated and very clean. The bed was really comfortable. The breakfast was absolutely delicious - thank you Isa! We will definitely come back soon!
Dear Guest Thank you so much for your great review & nice evaluation! We look forward to welcoming you again very soon at the Riviera Collection****! The Riviera Collection**** team
We had a lovely stay at the hotel, rooms were nice, front desk staff was very friendly and breakfast is good. Unfortunately, we left an item in our room, and when we reached out right after check-out , we were told nothing had been found. We're 100% sure about where we left it, so it's surprising that it wasn't found. It's probably a good idea to keep your belongings secure, especially before housekeeping comes in….
Dear Guest Thank you so much for your great evaluation & nice comments further to your recent stay at the Riviera Collection****! We hope to see you soon again in the future! Kind regards The Riviera Collection**** team
Impeccable service and unforgettable hospitality. Special thanks to Vadim at the front desk—discreet, charming, his dedication to please guests goes above and beyond and he truly knows how to handle unexpected situations with grace and professionalism. Would come back for the elevated experience.
Dear Guest Thank you so much for your very nice comments & perfect evaluation! We look forward to welcoming you again in the future at the Riviera Collection****! The Riviera Collection**** team
My wife and I were greeted by a very friendly staff who helped us with our suitcases and parking recommendation. The room was comfortable, clean with a charming balcony with a table and chairs. The location was great, short walking distance to old town and beach. The staff were superb. Very accommodating and helpful! Special thanks to Dave and Julian for their kindness and help with our reservation in Paris!
Dear Guest Thank you so much for your great evaluation & nice comments further to your recent stay at the Riviera Collection****! We hope to see you soon again in the future! Kind regards The Riviera Collection**** team
What a lovely hotel! The rooms were small but perfect! The bed and pillows were really comfy- air con worked very efficiently! The location is great- just a short walk to the main station. Breakfast was excellent value. The best thing about the hotel though is the staff- so very friendly and helpful. We would definitely recommend this hotel!
Dear Guest Thank you for your review & great evaluation! We look forward to seeing you again soon at the Riviera Collection! Kind regards The Riviera Collection**** team
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