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Best Western Voyageur Place Hotel, Newmarket

4.0/5  - basé sur 393 notations.
17565 Yonge Street, L3Y 5H6, Newmarket, Canada - Ver el mapa
Best Western Voyageur Place Hotel - Vista Exterior El Best Western Voyageur Place Hotel se encuentra en el centro de Newmarket. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Disfrute de todo el encanto de una pequeña ciudad y de los servicios característicos de la gran urbe en este hotel Best Western de Ontario situado junto al Southlake Regional Health Centre, el centro comercial Upper Canada y otras muchas atracciones. Con una céntrica ubicación en Newmarket, Ontario, y un cómodo acceso a Toronto y las principales carreteras, el Best Western Voyageur Place Hotel se convertirá en el segundo hogar perfecto para huéspedes en viaje de placer o de negocios. Convertido en un auténtico paraíso para los aficionados a las compras, este hotel de Newmarket se encuentra situado frente al centro comercial Upper Canada Mall y a poca distancia en auto del centro comercial de tiendas directas de fábrica Vaughan Mills Outlet. En la zona podrá acceder asimismo a numerosas opciones de ocio, que van desde las representaciones en el Teatro Newmarket a las emocionantes apuestas en Ontario Slots o grandes dosis de diversión familiar en el parque de atracciones Canada's Wonderland, situado a solo 35 kilómetros de distancia. Los amantes de las actividades de recreo podrán disfrutar de recorridos en barco y pesca en el Lago Simcoe, así como un fácil acceso a los principales recintos deportivos, en los que podrá disfrutar de torneos de hockey, golf y mucho más. Los huéspedes en viaje de negocios que se alojen en este hotel Best Western de Newmarket apreciarán especialmente la proximidad de nuestro hotel al Southlake Regional Health Centre, Magna International, RCMP, la oficina del Fiscal General, los juzgados regionales y otras sedes municipales de la región de York. Además, al contar con el restaurante y salón Buttery y unas flexibles instalaciones para la celebración de reuniones y banquetes con capacidad para un máximo de 60 personas, nuestro hotel es el lugar de reunión idóneo para eventos en Newmarket. El Best Western Voyageur Place Hotel ofrece unas instalaciones de primer nivel a unos precios muy asequibles. Las completas habitaciones y suites de este hotel de Newmarket incluyen colchones Simmons Beautyrest® con acolchado doble, televisión por cable y acceso a Internet de alta velocidad. Este hotel exclusivamente para no fumadores ofrece también pases gratuitos para un gimnasio cercano, estacionamiento gratuito y un centro de negocios. El personal cordial y eficiente del Best Western Voyageur Place Hotel está listo para proporcionarle una estancia inolvidable y llena de diversión en Newmarket, Ontario. ¡Haga su reserva hoy mismo y ahorre!

Best Western

Voyageur Place Hotel

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 393 huéspedes
NOTA EMITIDA
Excelente
156
Muy bueno
144
Normal
63
Malo
10
Pésimo
20
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
47
De negocios De negocios
106
En familia En familia
130
En pareja En pareja
73
En solitario En solitario
33
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Pleasant Stay"

5
05/11/2018

We stayed at the Best Western Voyageur Place for two nights and had a very pleasant stay.The front staff were very polite and attentive,the room had all that we needed , and the beds and pillows were comfortable for sleeping.Convenient location near our competition at the Magna Centre.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Zev B, We all appreciate the numerous compliments you shared regarding your stay. As a frequent traveler; please accept our gratitude for taking the time to recommend us. As you mentioned, we are centrally located with many conveniences within walking distance. Thank you again for your acknowledgement and we look forward to your return. With Gratitude, Miranda Middleton Guest Service Agent

"Stay at the BEST Western"

4
01/11/2018

we found the concierges both to be very friendly and helpful. They gave us lots of info on available attractions and restaurants as well as directions to the hospital. They were fast at check in and were able to answer all of our questions in a timely manner.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, Your compliments to our staff are most rewarding. We are delighted you enjoyed your stay and wish to host you again; I hope all the information you needed was delivered efficiently. We at the Best Western are on the front desk 24 hrs 7 days a week, for any directions or questions you may have. In Appreciation, Miranda Middleton Guest Service Agent

"The Staff!!!!!!"

5
14/10/2018

We stayed here for a night as part of a Wedding block for a nearby Family Wedding. The lobby was busy at check in which of course is to be expected. The staff were friendly, fast and efficient, keeping the line moving well while providing great service and answering questions all with a smile! When we returned from the Wedding a large group of us were in one room which of course was loud, the staff offered us a meeting room so we could continue the fun without disturbing other guests! The night auditor at the desk was also super! She helped us when we needed the address for pizza, was nice, friendly and funny! She was fantastic! The rooms were well appointed and the beds were very comfortable as well!! The amenities offered in the bathroom were above and beyond the normal hotel amenities! When we asked for a late checkout in the morning this was granted right away by a very friendly agent!! If you find yourself needing a place to stay in Newmarket look no further! Great hotel and AMAZING staff!!!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
We appreciate your post on Trip Advisor for us. I am really pleased you acknowledged our staff. In recent weeks; I have received numerous comment cards, online surveys, and calls reporting what an exceptional, caring and friendly staff we have. I am truly blessed with this team on board. Your business is very important to us and we value your feedback; you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Miranda Middleton, Guest Service Agent

"GREAT HOSPITALITY is not dead!"

5
09/10/2018

Really enjoyed our stay at this hotel. We had reserved a block of rooms for our Wedding Day and the hotel was more than accommodating to our guests. Many guests received early check-in so they could arrive and get comfortable before our reception. The hotel also allowed us to drop off gifts for our guests and gave it to them upon check-in. This was a truly nice touch! Also, when we returned from our venue at 1am- the hotel staff was more than welcoming and made us feel extremely comfortable as we continued to celebrate. My guests were in total disbelief at the level of service we received. WOW! Tony is amazing. I am so happy I booked with Best Western for my Wedding night!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Mr and Mrs. Scarpon, Thank you for your gracious comment on Trip Advisor. We are pleased that your stay here was inviting and comfortable. Hope you have fond memories of being with family and friends at your wedding; Congratulations!. If ever you are in the area again, please consider staying with us. It was a definite pleasure having you and your guests with us. All the Best, Miranda Middleton Guest Service Agent

"Great Hotel hiding in a"

4
08/10/2018

I love staying at this hotel and come every year! It is right across the street from the large Upper Canada Mall.. The on-site restaurant is wonderful (the Buttery?) - but remember that Sunday nights they close after their Sunday Brunch is over (I always forget!!) - but the LCBO is next door and that helps a LOT! The first time I drove up to this place I was worried - the building looks like a government building from the 60's and the neighbourhood was also dated. But when I walked through the front doors, the lobby was inviting and the staff is very friendly and helpful! There have been a lot of upgrades to the surrounding area since - although not much you can do about the exterior of the building. Give it a go - it's GREAT!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, We very much appreciate your comment on Trip Advisor. Thank you for taking the time to post a review and collectively the staff were pleased that they were able to meet your needs and afford you a good night's sleep. We would be delighted to host you again if ever you are in the area. Thank you Kindly, Miranda Middleton Guest Service Agent

"Outsatnding Customer Service"

5
03/10/2018

This is a great hotel with amazing staff and amenities! When I'm in the area I always stay at this hotel. The front staff are very helpful and go above and beyond to meet guests needs. The rooms are very clean and the hotel is well maintained.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Mary, It is always a blessing to hear you enjoyed your stay. We are looking into the issues you had with the internet; but it is always a pleasure to have you and Glen stay with us. We will be patiently awaiting your return! Thank you for your boasting review. Sincerely, Miranda Middleton Guest Service Agent

"Great place to stay !!!"

5
02/10/2018

We live out of town but had to go to South Lake Hospital in Newmarket for tests and operation. The Best Western is within 2-3 km from hospital. Hotel staff accommodating and pleasant. everything was amazing. That is why we gave it a 5 star rating. Restaurant staff friendly and extremely knowledgeable.. Food was delicious!,,,, Definitely stay here again...Have book additional nights for October.

Lynda A, Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, I felt very blessed reading your review; It will be shared amongst the staff. I am delighted you enjoyed your stay with us from the moment you walked in to departure. You truly are a valued guest and your feedback helps us deliver you and others superior service. If we can assist you in any way further; do not hesitate to contact us. Sincerely, Miranda Middleton Guest Service Agent

"Decent accommodation"

3
13/08/2018

This hotel is quite adequate for medium level accommodation. A bit tired but clean. Staff were friendly and helpful. There were no complaints to speak of; and the price is not unreasonable. Needs updating to freshen the decor in all areas.

"best hotel in the area but whole area is overpriced"

4
12/08/2018

if you are stuck working north of the GTA this is the only good place to stay, not much to do in this region so stay here or be bored to tears the whole region is littered with over priced hotels. I paid more here than I would have paid with our corporate rate to stay on the gold floor at the Fairmont royal York hotel ion downtown toronto

"Perfect Hotel when you are away from"

5
09/08/2018

I travel a great deal however this stay was due to the fact that one of our family members was I a hospital near the hotel site. The staff made an effort to know what we were there and made every effort to help us through this terrible time. I thank them for their professionalism and also their compassion . OUr family member did OK and is now at home .

"overnight"

5
23/07/2018

Stayed 1 night for a friends wedding at Holland winery. Quick check in and provided shuttle to and from wedding. Clean room reasonable rates. Shuttle driver very pleasant. Located close to everything in newmarket

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, I hope you enjoyed the wedding, it is always lovely to meet the various wedding groups we have stay with us. I am delighted you enjoyed your overnight stay with us and appreciate the positive review. We hope you will stay with us again if your travels bring you back to Newmarket. All the Best, Miranda Middleton Guest Service Agent

"REcomended"

4
17/07/2018

New market GTA no restaurant included. It is privately owned and requires additional cost. There are some good restaurants in the city although they are close early before 10 pm. there is a splash pad for the kids in Summer open till 10 pm

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, Thank you for your review, unfortunately the Buttery restaurant is not included, but it is onsite and a lovely place to dine. There are a few restaurants open past 10PM like Jack Astor's that offer a 15% discount when staying with us. We hope you had a great stay and will come back soon. Sincerely, Miranda Middleton Guest Service Agent

"Good stop over"

4
16/07/2018

We had 2 nights here - ideal stop over for a wedding close by. Room was small but adequate. Staff were excellent- willing to help and very efficient. Had dinner there 1 night and the food was first class.

"Wedding party"

3
23/06/2018

We recently stay here for a wedding we were attending. Staff was great at check in. Got to check in early. Place was clean. Only down fall was in the bath tub there was a huge bug. The cleaning staff took care of it right away but nothing was followed up by the front seat as I advised them. Overall it was a good weekend. Hopefully they learn from this and treat guests with more care.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Valued Guest, I am appalled to be informed of this; I am very a pleased we were able to have a housekeeping staff member rectify this issue. Our sincerest apologies that you were not better taken care of for this; we do our best in the warm seasons to keep all insects and spiders out of our hotel. We have posted your review and shared it with all of our staff for better communication and hopefully more preventative actions. If you have further questions or concerns you may contact us directly at any time. Sincerely, Miranda Middleton Guest Service Agent

"3 Reasons to come Here - Downtown Newmarket"

4
18/06/2018

1) central Newmarket location, close to downtown and hospital 2) well kept rooms, clean and modern 3) good breakfast - in the restaurant 4) event facilities on site Not fancy but well run Enjoy !! Note: here for wedding

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Faizal B, Those are all fabulous reasons for joining our hotel! I love your straight to the point and promotional review. We appreciate your business and hope that you will join us again in the future any time your in Newmarket not only for weddings! Sincerely, Miranda Middleton Guest Service Agent

"Not the Best, but good value over the rest"

3
11/06/2018

When in Newmarket on business, I always stay here. Free parking and Wi-Fi, and convenient for many Newmarket locations. The staff are always super friendly and of course the Buttery restaurant in the hotel is great value.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, Thank you for your review on TripAdvisor, we are pleased to know that you stay with us whenever travels bring you into Newmarket. Your compliments towards our staff are most generous and rewarding; we appreciate all feedback. The Buttery Restaurant has been around for many years and a delightful place to dine! We hope to see you again soon. Sincerely, Miranda Middleton Guest Service Agent

"Solid 3-Star hotel with friendly service "

4
22/05/2018

This is a solid Best Western with friendly service. Building is very 70s on the outside but nicely renovated on the inside. Very clean room and bathroom; good HDTV but needed more HD channels. The Buttery restaurant had an excellent diner-style breakfast.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Hi There, Thank you very much for your delightful review; we appreciate all feedback and its always a pleasure to know when our guests are satisfied! We appreciate you as a guest and your comments matter! Thank you again, we hope you will be coming to stay with us again soon. Sincerely, Miranda Middleton Guest Service Agent

"Good value for a short stay"

3
15/05/2018

I stayed here for one night while on business. The hotel is basic and provided everything I needed for one night and then some. The room had a microwave, mini fridge, iron/board, and coffee maker. The bed was comfortable and the room was a good dice with a queen, couch and desk. I found the hotel to be quiet though you could hear guests in other rooms at times. If you are staying longer, the location is not all that close to a gas station or a Tim Horton's. Staff was friendly and the pricing was inexpensive at $132, taxes in. Can't complain about that. Good value for a one night business trip.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Valued Guest, I am very pleased you were satisfied with your stay, however, you must have turned in the wrong direction from our property as a gas station and Tim Horton's is just north of our location, 1 minute drive and 7 minute walk; we would have assisted you in finding one as we have a guest service agent on the desk 24/7. We would love to host you again when your travels return you to Newmarket; we will even have a Tim Horton's coffee awaiting you in the front lobby. If you would like to provide more feedback, you can contact us at any time. Sincerely, Miranda Middleton Guest Service Agent

"Excellent hotel and great restaurant."

5
11/05/2018

I stay here for business quite a bit and am always very satisfied with my stay. The Buttery Restaurant in the hotel is a must for anyone staying here. Have the caesar salad because it is actually the best I've ever had. Their steaks are also fantastic!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Carle, Your words are so kind and very generous. We love having you as a guest as well and enjoy each and every visit. The Buttery really does have the BEST caesar salad ever!!! Thank you for your promotional rating and taking the time to share your experience! All the Best, Miranda Middleton Guest Service Agent

"Smelly Accommodations"

1
07/05/2018

Though the staff was somewhat professional, there was poor ventilation & room smelt of smoke. It was awful. We stayed for a wedding and that was the only reason we carried through with our reservation. Serious updates are required to this hotel.

Lynda A, Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to post a review on TripAdvisor about your recent experience with us. On behalf of my entire team here at the Best Western Voyageur Place Hotel I would like to apologize for the accommodations provided. We are a 100% smoke free facility, that being said some guests do not follow our policies and procedures; this is why we have a high fee for smoking damages to the room. Your feedback provided have been assessed and measures have been taken to improve the conditions you have spoken about. Again we are sorry that you had a negative experience with us, we would love to have the opportunity to make it up to you. Please do not hesitate to contact us directly if you would like to discuss options. Sincerely, Miranda Middleton Guest Service Agent

"Excellent customer services"

5
16/04/2018

Great little hotel, very clean and more than reasonably priced for what it has to offer. The front desk lady (Erin) has absolutely great and I want to thank her for her services! She upgraded my room without being asked and was very helpful overall. Easy access, microwave and fridge in the room, the cleanness of the room, complementary wifi, etc all made my stay a pleasure. The only two things I wasn't very pleased about was the fact that there is no phone in the room and not so easy access to the pool. Overall, I would recommend the hotel to all that need a room in the area.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to provide a positive review on TripAdvisor. I am delighted to know you were satisfied with most of the services provided and am over-joyed to hear such great things about our staff. We appreciate you as a guest and love that you will be staying with us again. We will be investigating the issues you have reported with the phone services because we do provide one in every room. We do not have a pool on site but we do give passes to the local fitness centers and recreational centers. Sincerely, Miranda Middleton Guest Service Agent

"excellent service"

5
13/04/2018

I enjoyed my stay, the restaurant was fantastic and the pricing was quite reasonable. The girls at the front desk were courteous and took interest in the outcome of the games as we were there as a basketball team.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, Thank you very much for your review on Trip Advisor. Your compliments towards our staff are most gracious and we appreciate knowing a job well done. We are always interested in our guests; when you stay with Best Western, It is your home away from home. We appreciate your business and hope that when you are in the Newmarket area again you will stay with us. Sincerely, Miranda Middleton Guest Service Agent

"Bradford "

4
10/04/2018

Staff is always very nice and make you feel welcome. Only complaint is you have to go to the restaurant for breakfast. Food is good but a bit pricy, not like other BestWesterns with a hot breakfast. Rooms are always clean and beds are comfortable

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Elaine, Hi Bradford, Thank you for your gracious response on TripAdvisor. We are appreciative of your business and value you as a guest. The Buttery restaurant is privately owned and operated therefore we do not have any control over the pricing. We do offer a breakfast rate at our facility that could potentially help in the cost depending on the day. I am very happy you enjoy our staff and rooms and hope you will join us again in the future. We like to live up to our motto "stay with people who care", and from your response we were spot on! Thank-You Again, Miranda Middleton Guest Service Agent

"Needs an overhaul"

2
20/03/2018

We checked out a day early. Room was dark and very warn out. Carpet smelled and it was so dark it was impossible to see to get ready. Room cleaning came as we were getting ready for a wedding so sent them away after getting a few clean towels. Not the bed size we had paid for. It was a double at best and we paid for a queen. This place is so dated and warn out find somewhere else to stay.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with a review on your most recent stay. I am so sorry that you had an unpleasant experience with us, and it was not to your- or our- expectations. We are constantly making changes in order to update our rooms and decor. We would like to invite you back and hopefully change your mind on our facility. How could we better serve you? Your feedback is most welcomed and the comments will be given to our management team to implement improvements. Kind Regards, Miranda Middleton Guest Service Agent

"2 night stay out of 3"

3
19/03/2018

Average hotel. needs major room overhaul. The rooms look outdated and dark and gloomy. Not a restful get away very noisy surroundings of guests coming and going. The carpet smell musty and the scent of dust in rooms. No room service. Great location in the center of Newmarket. close to great dining experiences and shopping in Newmarket. an Ok place for a short stay.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, Thank you for your feedback and review on TripAdvisor; your comments have been passed forth to the upper management in or order to prevent these short comings in the future. I am very sorry to learn that your stay was not great- that is not our expectation for our guests. You are a valued guest and we appreciate your business. If there is anything we can do for you, do not hesitate to contact us. Kind Regards, Miranda Middleton Guest Service Agent

"Wedding group"

5
19/03/2018

Rooms were clean and beds comfortable. They also provided an after party room (midnight to 4 am) so our group could continue without annoying other guests. All staff were friendly and ready to assist when asked questions.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Hi There, Thank you for your wonderful review on TripAdvisor. We try our hardest to keep the "party-goers" and the "party-noers" separate; that way its a happy time for everyone. We are lucky to have the meeting facility rooms down stairs to be able to host after parties to our guests staying in a group. We truly appreciate your compliments; hopefully when you are in Newmarket next you will think of us and join us again. Thank You Again, Miranda Middleton Guest Service Agent

"Quick Visit In Newmarket"

4
12/03/2018

I booked the Best Western during a conference and enjoyed my stay. It was short stay but the room was clean, comfortable and provided all the amenities. Staff at the front desk were always friendly and happy to provide help and accommodate with my requests.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a very thoughtful review on Trip Advisor. We are very grateful for your gracious compliments; we try to serve all our guest- for business or pleasure- with the same caring helpful service. I am delighted you found your stay enjoyable and your review will be shared with our staff. If there is anything we can to do better serve you, please, do not hesitate to contact us. You are a valued guest and we look forward to seeing you in the near future! Kindest Regards, Miranda Middleton Guest Service Agent

"Great value"

4
09/02/2018

This hotel offers great value and service for the reasonable price. Rooms are spacious, clean and well equipped. Location is fantastic- central to everything and right across the street from fantastic shopping mall. Bonus addition is the free passes offered to the gym right across the street

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Kristen D, Thank you for the lovely compliments on Trip Advisor. I am thrilled you were able to use the complimentary passes we provide to the local Gyms; Goodlife Fitness and Master Fitness. We also provide complementary passes to the local recreational centers; Ray Tweeney Recreational Center and the Magna Center. Our location is great, not only for the Upper Canada Mall across from us to the West but because we are located within a 5 minute drive to; Cineplex, many restaurants, Wal-Mart and many more great stores. We hope that you will do us the pleasure of staying with us again! Kind Regards, Miranda Middleton Guest Service Agent

"Excellent stay"

5
08/02/2018

The staff at the Best Western where amazing, thoughtful, caring and compassionate people with excellent customer service. The Buttery restaurant has excellent food always consistent and tremendous staff who value their customers and their quality food overall I would recommend this experience to anyone looking for a good value and good customer service

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Diana, Thank you very much for such an outstanding and thoughtful review. We are the hotel that lives up to our motto "stay with people who care"! we have many guests that visit us for numerous reasons and we are always here to listen as every guest is different and the more we know, the better service we can provide. We are also thrilled you enjoyed the on-site family run restaurant The Buttery; they have been rated in the top 5 on trip advisor for years! We hope that if you are in the area again you will do us the pleasure of returning. In Appreciation, Miranda Middleton Guest Service Agent

"Must Stay Here"

5
01/02/2018

My husband and I just stayed one night here and was totally satisfied with this hotel..Upon arrival the Receptionists were friendly and attentive..The Room had a queen bed..large fridge..sofa..chair..The room and bathroom were clean..bed was comfortable..a comfortable lobby....staff friendly..will stay here on our next trip to Newmarket..price point was very good

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Adustbunny, I am over-joyed to read your review on TripAdvisor. The satisfaction and happiness of our guests is extremely important to us from the moment you arrive to your departure; I am thrilled we succeeded! We make sure our hotel is a comfortable atmosphere for guests in any travel market. We hope that when you return to Newmarket you will give us the pleasure of hosting you again. If you ever need anything let us know! Thanks Again, Miranda Middleton Guest Service Agent

"Staff went over and above"

5
10/01/2018

We stayed in this hotel for an out-of-town wedding. The room was clean, the beds were comfortable, and the on-site restaurant is very good. On the morning that we were meant to check out, our car wouldn't start and we had to call CAA, but the wait time was hours long. We stayed in the lobby with our 3 children until mid-afternoon, and when it was becoming clear that CAA wasn't going to get there any time soon and we didn't have other options for our car, the manager on duty was incredibly accommodating. She offered to open a room for us downstairs to wait since they were cleaning the carpets in the lobby by this point, and when we decided that we were going to have to stay another night, they provided a room at an excellent rate. I would recommend this hotel in a heartbeat. It was an excellent experience, despite our less-than-ideal circumstances.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Lindsay S, Thank you very much for the review on TripAdvisor; we are over-joyed to know that everything worked out in the end. The day you stayed was very cold and I know you were not the only ones with car issues that day. We are very happy that we were able to accommodate you and your family in the time of need. Thank you for your kind compliments towards our staff and hotel; our motto is "stay with people who care"! If you are in the area again, we hope to have the pleasure of hosting you again. Best of Luck in 2018 Miranda Middleton Guest Service Agent

"Decent Facility"

3
08/01/2018

Stayed in an exterior entrance room. While clean, it was colder than being in the tower and I don't think the beds were very comfortable. However, the staff, lobby and lounge were very pleasing and accommodating.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Brian B, Your review on TripAdvisor is much appreciated. I am sorry that your room was quite cold, we do our best to keep the warmth in, in extreme cold temperatures. Hopefully next time you join us we will be able to move you to the main tower; dependent on availability. I am delighted that the rest of the services and staff were pleasant and accommodating. We hope you will visit the next time you are in Newmarket. Thanks Again, Miranda Middleton Guest Service Agent

"It's a hotel."

3
05/01/2018

My fiance and I stayed in this hotel, as I was a bridesmaid in a wedding that was out-of-town for us. As we did not spend TOO much time in the hotel, we didn't form an opinion one way or the other about their services. It was clean, cozy and had everything we needed! I did however notice that the staff was chilly, impatient, and sometimes rude. They did a very good job of hiding it behind the usual professionalism, so if you don't pay too close attention to their facial expressions or the tone of their voice, I'm sure you won't notice a thing.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi 79cassandrah, To begin with I am delighted that you took the time to post a review to rate our hotel and services; we are pleased you found it clean and cozy. Secondly, my sincerest apologies go to you and your fiance for the behaviour and approach of our guest service agents; I can guarantee it was not intentional to have a "chilly, impatient, and rude" manner to assisting you. I can assure you, your feedback has been shared with the entire staff to rectify this issue and improve for future arrivals. If you wish to provide further feedback or need any help in the future, please, do not hesitate to contact us directly. Sincerely, Miranda Middleton Guest Service Agent

"Best Western Newmarket"

5
03/01/2018

Really like this hotel. Stay here whenever i'm in the area... Great beds and clean. Like having a restaurant on site. Staff are great. Hot tubs in room are nice but spray water lots... Hard to relax with jets going. Otherwise great showers and rooms.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Greg, I am delighted that you enjoyed our king suite with the rainfall shower and jetted Jacuzzi tub; It is one of our most popular suites. Your rating and review on TripAdvisor is too kind; we are grateful for your compliments. We hope that in this new year we will get to host you again any time you come to Newmarket. Thank you for letting us know your satisfaction; you are a valued guest. In Appreciation, Miranda Middleton Guest Service Agent

"newmarket best western stay"

5
20/12/2017

Best food ever at a hotel in this range. Caesar salad to die for, excellent meats and friendly service all the way through!! I was here on business for three days and our entire group stayed in and ate each night at the hotel and this is something we never do. This is a gem of a spot if you are ever in the Newmarket area

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Kevins, Thank you for such a high rating positive review; we hope your business trip was a success. We are always pleased when we know our guests enjoy our services and are satisfied. We would love to host you again soon. If you have any further questions or comments please do not hesitate to contact me. Happy Holidays, Miranda Middleton Guest Service Agent

"Wedding"

5
18/12/2017

My son and his bride arranged rooms at this hotel because it was close to the wedding venue. The hotel staff was helpful and courteous, doing all they could to accommodate early check-in for the guests. "The Buttery" restaurant attached to the hotel serves an excellent breakfast buffet at a reasonable price. The room was clean and comfortable although we really did not spend long there! They opened a small room downstairs post-reception for those not ready to call it a nite. I would recommend this for any traveller to Newmarket.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi There, Thank you for your well thought out review on TripAdvisor; we appreciate your courteous words towards our hotel and staff. Congratulations to your son and his new bride; I'm sure you are a proud mother. We were very pleased we were able to assist with the wedding accommodations, I hope the wedding was a dream come true. Thank you again for your recommendations. All the Best in the New Year, Miranda Middleton Guest Service Agent

"Consistently good!"

5
16/12/2017

We stay here often - it has the very best location in Newmarket. The hotel is always super clean and everything is in good repair. The staff are friendly and professional. There is a restaurant on site and lots of good options in the immediate area. It's all good!

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Kandy S, I felt very blessed reading your review; It will be shared amongst the staff. I am delighted you enjoyed your stay with us from the moment you walked in to departure. You truly are a valued guest and your feedback helps us deliver you and others superior service. If we can assist you in any way further; do not hesitate to contact us. Happy Christmas and Holiday Season Miranda Middleton Guest Service Agent

"The siblings of George"

5
13/12/2017

The staff recognized the fact that we were there for an event for our brother who stayed there for the previous month...ohhh we love George! Was one of the first things they said. Service was awesome !

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Anthony, We appreciate you taking the time to recognize the front desk staff! Your post on TripAdvisor has actually made me laugh; one of our best qualities at the front desk is talking! We get to know our guests; especially if they return or stay with us a while. Memorable guests like George automatically catch our attention and we engage in immediate conversation! We love that you enjoyed the service; please come stay with us again soon! In Appreciation, Miranda Middleton Guest Service Agent

"Confortable Stay"

4
12/12/2017

Great Place for business or pleasure lots to do lots of shopping ! And lots of places to eat as well. Very convenient and would most definitely would return and stay at this hotel .The front desk girls were awesome from the reservation to the checkin and checkout .

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Maggie, Thank you for your delightful rating and review on TripAdvisor. We appreciate the kind compliments to our staff; it's very rewarding. We are always pleased when we know our guests enjoy our services and are satisfied. Our location is the best in town; however, I may be bias! We have the Upper Canada Mall directly across from us, great restaurants surround us, and other great stores just down the road. Your positive outlook is truly appreciated. Thanks Again, Miranda Middleton Guest Service Agent

"Erin the Nightmare at Best Western"

1
10/12/2017

Our worst stay ever... from the reservation to the check in to our numerous conplaints... nothing was taken care of !! The attendant Erin did not care, was impolite to both me and my spouse... I have never met a hotel staff this arrogant before and probably never will again The rooms are very noisy but that is not the staffs fault and the hotel is 30 years old so understandable But the service was horible !!!

"Pleasant work visit"

4
08/12/2017

I was here to host a work conference. This is a great venue to host and everything was organized and ready to go. The catering was phenomenal and I would like to thank Dmitri and Gus for their hospitality. They are attentive to detail and ensure the highest quality when serving their food! The two of them leave such a lasting impression! Thank you!

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi erikamsi, We are delighted with your post on TripAdvisor. Your kind words to us, and to Dmitri and Gus are most rewarding; the compliments have been passed forth. We are very happy your conference was organized and went swimmingly. We truly, thank you for taking the time to share your recent experience. Please come back and join us again soon. Sincerely, Miranda Middleton Guest Service Agent

"Newmarket"

4
07/12/2017

Good Hotel, good location. Restaurant is very consistent. Dinner and breakfast are good. Wish it was open earlier in the morning for breakfast. Could use some updates in the rooms, stuff is getting old. Have stayed there for over 20 years.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi R5051UOpaulk, I am very pleased to see that you enjoy your stay here; the Buttery is truly one of a kind. It had been rated in the top 5 on TripAdvisor for years! Your review is shared with all of our staff and your feedback is most welcoming. If there is anything we can do to assist you, please, contact us directly. In Appreciation, Miranda Middleton Guest Service Agent

"Affordability and location"

4
04/12/2017

Right next to the LCBO and everything you need around. I stay here often for business because of the price and location within GTA. It has a restaurant but it's often closed by the time I get there (8-9pm) but many other options around. Always great service here.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Joseeg, Thank you for your positive review. We have a lot of guests that stay with us for business and it is wonderful to have some feedback from someone in the appropriate market segment. I am over-joyed you shared your recent experience with the Best Western Voyageur Place Hotel; I too, am very happy with our location! Everything I need is a quick jog away; Tim Hortans, great restaurants, the Upper Canada Mall, gas stations, Walmart etc. I hope you will be traveling back through Newmarket so we have the pleasure of hosting you again. In Appreciation, Miranda Middleton Guest Service Agent

"At Best Western You Know What to Expect..."

5
04/12/2017

Typical Best Western - Clean Hotel - Everything works the way it should - Friendly / Happy Staff. No Pool, or free Continental Breakfast at this one... But we didn't have time to use the Pool anyway (plus we have a Health Club Membership, with a Pool, back home) & we were feeling Fat anyway after the Party we went to - LOL -

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Glen, LOL is an understatement to your comment; I am truly giggling to myself. We do not have a pool on site, however we do offer complimentary passes to the local public pools in the area, as well as the local gyms. I am delighted that you had a great stay; our top priorities are to have friendly, courteous staff and a clean facility. Lucky in your eyes we have met both and we are pleased to hear about it on TripAdvisor. We appreciate you as a guest and value your feedback. Come "LOL" with us again soon! In Kindest Regards, Miranda Middleton Guest Service Agent

"Construction Worker Central"

3
27/11/2017

We did not realize there was a motel portion of this hotel and did not reliaze we would be placed in the motel side. Lots of construction workers partying outside at night who would stare are us as we brought our bags in from the parkinglot. A bit creepy. Would make mention to stay in the main part of the hotel next week.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Jenn, Thank you for your Post on Trip Advisor. Its very informative to us how you felt on the exterior portion of our hotel; I really appreciate the feedback. Please rest assured that your comments have been shared with the team in an effort to improve your arrival experience. As I have communicated with you a few times now- I will look after you on your next arrival! Yes we have made sure you are in the main building. I sincerely look forward to meeting you this week. Kind Regards, Miranda Middleton Guest Service Agent

"doctors appt in newmarket"

5
21/11/2017

We checked in on Sunday afternoon. The carpets were being cleaned in the lobby. The noise was deafning and we almost tripped over the hoses. However the hostess at the front desk was pleasant and efficient and our reservation went fast, so we didn't have to stand there amid the noise. We were pleasantly surprised how nice our room was. It was in the main building.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Ilarion, I am terribly sorry that the vacuum was disruptive upon your arrival. I will ask that when guests enter the main lobby we pause the cleaning. We try to make sure that our entire facility is always clean for all of our guests. I am very pleased it was recovered quickly with the help and efficiency of our front desk staff. We appreciate your feedback; your comments help us to provide excellent customer service. I hope you will join us again in the near future; you are a valued guest. In Appreciation, Miranda Middleton Guest Service Agent

"Business trip"

5
20/11/2017

This Hotel is outstanding. Clean , Comfortable, Friendly. The Staff are very professional, organized and helpful. The Restaurant service, meals and Staff are outstanding. The room we stayed in was perfect and well maintained.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Robert, I am so happy that I get to respond to this lovely review. Your compliments towards our staff and hotel are very gracious. We a ecstatic that you found our hotel comfortable on your business trip. We know its hard to be away from home; so we make it your home away from home! I hope the next time you are in the area, we will have the pleasure of hosting you again. Kindest Regards, Miranda Middleton Guest Service Agent

"Newmarket Gem!"

5
20/11/2017

We stayed at this hotel twice before while in Newmarket. The rooms are very clean and well equipped with a refrigerator, microwave and coffee machine. The Buttery Restaurant downstairs is very nice with good food and great service. All the staff are very helpful.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Sandi, Thank you for your marvelous review on TripAdvisor. Our most important priorities are that we have a courteous staff and a clean facility; according to your review, we were successful in achieving this. You are a valued guest and we appreciate you taking the time to praise our location. We welcome all feedback; if I can be of further assistance, please do not hesitate to contact me directly. Sincerely, Miranda Middleton Guest Service Agent

"Wanted a smoking room, but...."

4
20/11/2017

This hotel is 100% smoke-free, which I found disappointing, as there is an entire wing separate from the main building which could easily be reserved for guests who smoke. That aside, the bed was very comfortable. The internet was as fast as home. The HVAC worked well, as did everything else. Very professional staff in and out.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Jim, Thank you for taking the time to write a review on TripAdvisor. I am so sorry you are not happy with our choice to be 100% smoke-free facility. However, I am very pleased you did enjoy your stay with us. I too find the Simmons pillow top mattress very comfortable; makes for a great sleep. I am also delighted you found our staff professional; I hope they were able to satisfy all your needs (except smoking in the room)! We Hope you will come back and join us again. Sincerely, Miranda Middleton Guest Service Agent

"Still a great place to stay"

2
20/11/2017

I've stayed here a few times before and will go back again. This hotel is a great place to stay. Clean, comfortable, well-appointed. It's conenient to full-serve restaurants, fast food places, and shopping - most within walking distance.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Laura N, Thank you for your kind words, we truly appreciate it. I am delighted you enjoy our location, I also am fond of the many restaurants and shopping facilities close to us. We also offer vouchers for the local gyms; Goodlife and Master Fitness. Next time you are here you should check it out; they have a salt water pool, sauna, hot tub, and of course work out equipment. If there is anything I can do to make your future stay any better, please, contact me directly. Sincerely, Miranda Middleton Guest Service Agent

"hospital stay"

5
12/11/2017

My husband was having surgery at Southlake Hospital and we decided to book the best western as it was just a few mins away, There was a mixup of our room at check in the staff was very courteous and fixed the issue immediately we received an upgraded room @the rate we booked, staff were all friendly and respectful. Hotel very clean, room was large and roomy and clean, we would recommend this hotel to anyone who is in town for a night or if a loved one is in the hospital

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Lynda A, I am very pleased we were able to meet your satisfaction and assist you in your time of need. You business is important to us as you are a valued guest. The two key commitments of the Best Western are clean rooms and a friendly staff; I am delighted you experienced both while staying with us. Should you need anything in the future we would be more than happy to help, do not hesitate to contact us directly. I hope your husband is doing well, and we hope to see you again under better circumstances. Thank You, Miranda Middleton Guest Service Agent

"Best Western Newmarket ON"

5
12/11/2017

The rooms are clean and the staff a shear joy. The restaurant was very good and made meal time enjoyable. Hotel staff went beyond what they needed to do but we appreciated the help. We are going back in January!

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi B1213BYjillw, Thank you very much for providing a review on TripAdvisor. We have a great team and we love taking care of our guests. We cannot wait for your return in January; it will be a pleasure to see you again. Although, may I say, it is us that appreciates you, and your kind words. See You Again, Miranda Middleton Guest Service Agent

"what a great front staff"

4
10/11/2017

We stayed here bc a relative needed surgery at the South Lake hospital. The front staff was fun, professional, just the right amount of inquiry to be caring and not nosy, and most of all able to roll with our inability to confirm a check out day. They were fantastic. The hotel has been recently renovated, ask for top floor, even number. The odd numbers are on Yonge and it is busy. The hotel has a restaurant attached. The location is good, across from a decent mall. Heading north on Yonge there are a ton of places to eat like Jack astors, Milestone, Mr Greek etc.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Catherine, I adore your review; it has a very informative, yet easy flow and is very rewarding to our hotel. I am thrilled that you enjoyed our staff; we all work very hard to make all our guests feel at home when they stay with us. We are delighted that you were able to come and stay with us to support a relative in the hospital; we believe in family and support here. We appreciate you taking the time to post a review on TripAdvisor. Thank you for staying with us, we hope you will come join us again under better circumstances. In Appreciation, Miranda Middleton Guest Service Agent

"wonderful stay"

5
07/11/2017

I have never had a problem with any Best Western, I love them all, I like this one because it has external rooms, so you don't have to go in out of the main building. its just one door right to your vehicle

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Cathyh, We sincerely appreciate you taking the time to post a review; we like to ensure a positive experience for all of our guests. We are very pleased to hear that you enjoyed your stay with us as the comfort and happiness of our guests is of our utmost importance. Typically the exterior and interior rooms are selected by preference or room type, I'm glad you have a good outlook on this. Your business is very important to us and we look forward to seeing you again in the future. Thank you Again, Miranda Middleton Guest Service Agent

"Overnight Respite"

4
03/11/2017

Great Stay, comfortable and quiet. Friendly and courteous staff, seamless check in / out. Location is convenient to shopping and amenities to compliment your stay. My second visit to this location and service excellence is top notch.

Lynda A, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Hi Lisa, Thank you for such a lovely review on TripAdvisor. Your compliments towards our staff are very rewarding, we strive for superior customer service; we succeed based on your outstanding review. I am delighted you love our location, one of the many reasons I love working here is the location. I love being close to the Upper Canada Mall, Walmart down the street, tons of restaurants! We are truly happy you enjoyed our hotel and excellent service! If you need anything in the future, please do not hesitate to contact us directly! In Appreciation, Miranda Middleton Guest Service Agent

"Ok spot to shop."

3
25/11/2016

We checked in late. Check in was efficient. Room was as we expected and clean. Room was very warm even though temp was set for 63. Gave up trying to adjust it. Restless night as a result. Wake up call came early as a result of housekeeping outside of our door more or less screaming at each other about their day outside of our door:( No restaurants close to hotel other than restaurant in hotel that closes at 9. Close to shopping at local extensive mall.

"Great hotel to stay at and great value"

5
23/11/2016

I have stayed here several times on business. Very nice hotel. Pleasant staff. Nice clean rooms. The restaurant next to the hotel has amazing food and great service. I will continue to stay here on future visits to this area.

"There is no free breakfast available, as there is an independently owned restaurant attached to the hote."

3
15/11/2016

The room we stayed in was fairly clean, quiet and had some handy amenities, small fridge, microwave, and an alarm clock with a night light, the night light in the bathroom was a nice touch as well, There was no free breakfast. The attached restaurant had reasonably good food but for folks on a limited budget, was somewhat pricey. Access to other restaurants meant crossing multi lanes of traffic at least twice, could be difficult for some seniors. The price of the room was reasonable, but the location could be troublesome for less confident drivers who need to turn left to leave the hotel. All in all, reasonable value for the dollar.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Thank you for posting your “All in all, reasonable value for the dollar” experience with us. We are grateful that the area road construction has been completed and are finding new ways out of the hotel parking lot to avoid those sometimes tricky left turns at rush hour. Sincerely, Lynda Aucoin, General Manager

"Clean, comfortable and great staff"

5
10/11/2016

Arrived early on a Friday morning flight and the staff were happy to help, I was able to get accommodated into my suite just past noon. From top to bottom one of the better places I have stayed. Looked like a newly renovated suite, with surprising more amenities than other suites I have stayed in, bathroom redone, 2 big screen televisions and even a little entertaining area. The staff at the front desk were happy to help whenever I had any questions and staff supervisors Kim and Halina, made sure that everything was to my liking all the way through my stay, made the stay feel more like home. I would recommend this place to anyone that is in planning on staying in the area, keep up the amazing work!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Your wonderful review has been well received. I am pleased to hear that we lived up to the motto: "Stay with People who Care". Thank you also for noticing we've been busy renovating our washrooms with granite top vanities. You have certainly made our day. In appreciation, Lynda Aucoin, General Manager

"Annual Shopping Trip"

5
09/11/2016

We have stayed at the Hotel for several years now for our annual shopping trip. It meets all our needs and is just a walk across the street to the Upper Canada Mall. Rooms are spacious and clean. Only downfall is that breakfast is served at the restaurant connected to hotel which is not included in the price of the hotel stay.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Maureen, Your online recommendation is appreciated. It is our pleasure to meet your needs as we feel rewarded when guests return. As you mentioned, we are positioned well with many conveniences within walking distance. On your next visit; please inquire about our breakfast included rates. With gratitude, Lynda Aucoin, General Manager

"Hotel with the loudest air conditioner"

1
07/11/2016

I checked in at 12:30 at night and was given a room with the loudest air conditioner that I have ever had the pleasure of being kept up all night by. I decided to try to sleep through it because I only had about six hours till I had to get up. Every time the unit clicked on it startled, woke me up and continued to loudly buzz. I am not a light sleeper and I routinely sleep through a crying baby (my wife and I trade turns getting up). I ended up getting nearly no sleep. When I called the front office they asked why I didn't call to change rooms. I feel stupid for thinking it couldn't possibly be that bad and that the hassle of changing hotel rooms would be worse than the buzzing. I am upset that the room was noisy. I am upset that instead of just coming to fix the problem they chose to question my motivations for trying to get the problem fixed. I am upset that I have now been waiting so long for an attendant that I am not going to have time to get any sleep before heading out. This was to be a short stay to refresh during a business trip, instead it was an exercise in sleep deprivation and testing of patience. I urge you to choose another hotel and to not have to endure this customer service boondoggle. Hopefully the franchise owner reads this and speaks to their staff about bare minimum of service.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Bob, Thank you for alerting us to a HVAC unit that may be in need of a tune up. On behalf of the ownership, management, and staff, I wish to apologize for the misunderstanding that occurred after your 9 am call to the Front Desk; the first time we heard about the problem. We did not realize you wanted the system repaired at that time when check out time is 11 am. Again, I am so very sorry we did not meet your expectations. With regrets, Lynda Aucoin, General Manager

"Best Westen Newmarket"

5
01/11/2016

I recently stayed at the Best Western in Newmarket for a few days and had the best experience I could have imagined, the girls Erin and Sam at the front desk were so accommodating and Alison our house keeper along with Kim and the rest of the staff were amazing I would recommend this hotel to everyone! Thank you ladies at best western for making me stay a memorable one!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
We pride ourselves on being in the business of making memories and appreciate the comments you shared regarding your visit. We feel rewarded to receive such a gracious review and I thank you, Lynda Aucoin, General Manager

"Nice stay, quiet .."

4
29/10/2016

Stayed for 4 nights in Rm 125 which is at the back of the property , ground level. A lovely suite, extremely quiet .. Room was clean .. could have used another soft chair .. was only a sofa to sit on or a rolling chair. Staff very friendly and helpful ..

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Marilyn, I am glad to hear you had a nice stay in one of the back “lovely, quiet, and clean” suites. Thank you for taking the time to comment and safe travels, Lynda Aucoin, General Manager

"Great Satff"

5
26/10/2016

Stayed for the weekend, super friendly staff throughout the hotel, our housekeeper Violet was amazing our room was always spotless when we came back. Thanks to Kim and all of housekeeping for making our stay absolutely amazing.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
We appreciate your post on Trip Advisor for us. I am really pleased you acknowledged our staff. In recent weeks; I have received numerous comment cards, online surveys, and calls reporting what an exceptional, caring and friendly staff we have. I am truly blessed with the team on board. Regards, Lynda Aucoin, General Manager

"Incredible weekend stay"

5
26/10/2016

The hotel Was very clean and organized I was there for four days and was super happy with my stay. Kim was one of the staff that really made our check in and stay As easy as it can get answered all our questions and made our stay great! Our housekeeper Violet always took great care of our room asked if we needed anything room was very clean everyday! I will recommend this hotel to all of my friends and family for sure!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Thank you very much for your kind feedback. We truly appreciate your recommendation. If your travel brings you back to Newmarket; it would be our pleasure to serve you again. Sincerely, Lynda Aucoin, General Manager

"Okay hotel, but needs an update"

3
14/10/2016

Stayed here for 3 nights while attending a family function. Room was clean but tired. Hallways and room need an paint job and new carpet. Bed was uncomfortable. Staff were friendly. Breakfast at the Buttery was great. Okay hotel for the price.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Barry, I am delighted to read the Breakfast was great, our Staff were friendly, and your Room was clean. I am also happy to share that in the coming month's we will be replacing thousands of square feet of carpeting in corridors, meeting rooms, and guest rooms. We were waiting for our busy season to end to do these renovations. Thanks for the post, Lynda Aucoin, General Manager

"HQ for Family Wedding"

4
11/10/2016

Several members of our family stayed at this hotel in September 2016 and had a really great time there. The room we had was excellent, quite spacious and the bed was really comfortable. We were in what the staff called 'The Tower' which is the main part of the hotel. There are other accomodations to the rear of this main building which I'd imagine would be a bit cheaper/quieter. The ladies on the reception desk were really friendly as were all staff within the restuarant/bar. We had come over from Scotland for the wedding of my nephew to a young lady from Newmarket and I think this made all the hotel staff even more welcoming. Located right across the road from the Upper Canada Mall and round the corner from one of the most well stocked wine stores I have ever seen, the Best Western Voyageur Place Hotel was the perfect base for us.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear David, Thank you for taking the time to comment. We are pleased that your stay here was comfortable and hope you have fond memories of being with family and friends at the wedding. I will share your positive review with our staff this week. We would be delighted to host you again. All the Best, Lynda Aucoin, General Manager

"Beautiful room and great staff"

5
04/10/2016

Very pleasantly surprised with our room. Beautifully decorated and huge room. Front desk staff very helpful. Great value. Would definitely come back to this hotel. Close to the mall and restaurants. Front desk staff gave a great recommendation for a restaurant and took the time to look up the info for us.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Your gracious online review and recommendation has certainly made our day and I thank you! It is our pleasure to have met your needs as we feel rewarded when guests choose to return. In appreciation, Lynda Aucoin, General Manager

"Good hotel for the price."

4
30/09/2016

We found the staff very friendly and helpful. The rooms were clean and very comfortable. Great location. mall across the street, theatres, shopping and restaurants near by. Nice place to get away without spending a fortune.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Sandra, I thank you for recognizing our caring team and clean rooms as these are two of our key commitments at the Best Western. As you mentioned, we are positioned well with many conveniences in the area, within walking distance. We look forward to your return, with gratitude, Lynda Aucoin, General Manager

"Terrible experience"

1
25/09/2016

Had a recent stay at this hotel in the middle of September. We have Diamond status with this chain, and they were sold out that night- so I wasn't expecting an upgrade. However, when we checked in about 2 PM that day, I asked the front desk person if this was their best available room. As a Diamond, we are entitled (at most BW properties) to obtain this perk. She responded that no upgrades were available, which was fine. However, in the early afternoon there absolutely had to have been many other standard queen rooms available in much better locations throughout the hotel- and this individual (initials were CR if the management cares) chose to put us out in a room overlooking the parking lot. My wife is currently having some plantar fasciitis, so lugging suitcases up stairwells was not a pleasant experience for her. We were visiting friends, wouldn't be in the room too much, and would be returning for a good night's sleep, so the location wasn't that big of an issue- or so we thought. Upon return that evening, there were people hanging out in the parking lot- and sitting on the walkways that patrons use to get to their rooms. Some were shirtless, and our friend even commented how bizarre it was that people were just hanging out in the parking area. I want to make it clear that current management ENCOURAGES this by having bench seating available at certain places on the walkway. I understand having seating on a balcony at the rear of the room- but not on the main walkway- it is about the stupidest thing I have come across as far as logistics go at a hotel property. To make a long story short, the people on the walkways and/or in the parking lot were quite loud well into the evening. So loud, in fact, that even after putting in my travel ear plugs I could still hear them. This hotel is highly rated- and, quite frankly, I just don't get it. It was the worst stay I have had at a Best Western property in the 5 years since I became a Diamond- and the worst overall stay at any hotel anywhere in the past few years. Fortunately, Newmarket is growing very quickly and new hotels are beginning to pop up. My prediction is that this particular property will become an afterthought as the city gets larger and the competition becomes stiffer. It goes without saying that we will never stay here again, but your mileage may vary. If I could give them a zero rating I would- but a one will have to suffice.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Greg, I see from your profile your hobby is “travel hacking”; partaking in “luxury travel on a pauper's budget”. You reserved the least expensive, economy room, on the exterior, upper level, far back section of our property months ago when all 15 room types were available to purchase. You got the room you booked as it was a completely sold out night and we could not give you a free upgrade. Some of our guests prefer and specifically request the outside access / back exterior “motel” section of our property and others the interior access / main “hotel” building. We are fortunate to have so many options available. A couple, young lads moved a bench in front of their room to enjoy a beautiful afternoon in the sun and you want to give us a zero rating? Had you called Front Desk with a noise complaint at any time we would have resolved it immediately. With Regret, Lynda Aucoin, General Manager

"Average Hotel"

3
10/09/2016

The person at the front desk during check in did not seem friendly or happy at all, she seemed tired and gave the impression off she didn't want to be there. The hotel Lobby is nice, however quite small. No pool but was given pool passes. The hotel rooms are dated. The A/C in our room was only hot air. The beds are quite comfortable however housekeeping wasn't the greatest.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Sarah, On behalf of the team, I wish to apologize for not exceeding your expectations as that is what we strive to do. Please let me know when you stayed with us and in what room such that we can use the feedback you provided and offer a superior experience for guests in the future. Thanking you in advance, Lynda Aucoin, General Manager

"Nice Hotel, Great Service"

5
28/08/2016

Stayed here for a wedding at the Holland Marsh Winery. Staff was wonderful and very attentive and polite in all aspects. My husband and I were upgraded to the King suite which was a nice welcoming surprise. Will def. recommend. LCBO and Shoppers were within a 30 second walk across the parking lot. Only negative was the slow elevator.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Marlena, We genuinely appreciate your recommendation for us on Trip Advisor. We pride ourselves on being in the business of making memories and welcome the comments you shared regarding your stay. Thank you again for your acknowledgement, Lynda Aucoin, General Manager

"Nicely Renovated"

4
23/08/2016

We made a last minute decision to stay in Newmarket and picked the Best Western. The receptionist was great. When I arrived she was on the phone with someone, looked at me and let me know she knew I was there. I walked away from the desk while she was on the phone and another person came in and checked out. The woman commented that she hope things would be fine once he got home and did the check out quickly. She then apologized to me for keeping me waiting because she thought I was with the man checking out. She found a room that met out needs and wee were pleasantly surprised ~ clean with new flooring and new fixtures. Great beds and good pillows for a reasonable price. Breakfast wasn't included but the restaurant was very good and was reasonable

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
We are so happy you enjoyed your stay with us. Guests have been pleased with their sleeping experience on the Simmons Beautyrest® pillow top beds with new duvets that we have in all our rooms. Thanks for the recommendation, Lynda Aucoin, General Manager

"Nice hotel, great staff."

4
23/08/2016

We stayed a couple nights while family stayed well over a week. The rooms were nice, clean and a decent size. The beds were okay, not overly hard or soft. (Pillows were awesome, and PLENTY) The staff were excellent, very helpful and always smiling. Very happy with customer service. Though the hotel had no pool, they did offer a free days pass to a gym that was down the street that had a pool. Not exactly what I like (makes it hard for a late or early swim) but still the offer was there. Right across the street from Upper Canada mall, next to a liquor store and Shoppers drug mart (they sell everything) There is a budget car rental part of the building as well. We ate a couple times at the restaurant in the hotel. The staff were very nice as well, and the food was pretty good. The prime rib was Excellent when they offer it. I recommend if you are in the area.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Quarrell, Thank you very much for your kind feedback. We truly appreciate it. If your travel brings you back to Newmarket; it would be our pleasure to serve you again. Sincerely, Lynda Aucoin, General Manager

"Nice place to stay"

4
22/08/2016

We were in the area for a wedding and stayed for 1 night at this hotel, which we've stayed at several times before. It is comfortable and pleasant. The staff are friendly and helpful, the rooms are large and very clean, and the beds are very comfortable. The hotel has been redecorated since we were last there.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Judy, It was kind of you to take the time to post a review and also notice we have been busy redecorating. It is our pleasure to have met your needs as we feel rewarded when guests choose to return. Regards, Lynda Aucoin, General Manager

"The Best Customer Service"

5
11/08/2016

I was so impressed with all of the staff from the front desk to housekeeping. They truly understand the concept of Customer Service. Each morning I was greeted by the staff to welcome me to my day and ascertain if I had had a good night's rest. They all wanted to make sure that all of my needs were met. The attached restaurant staff recognized me on the second day and remembered what I had had for breakfast the day before. Wow, Customer Service! The room was super clean and well decorated with all of the amenities that I needed. I had a great stay here!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Carol, We really appreciate your “Best Customer Service” online review. I thank you for recognizing our caring team and clean rooms as these are two of our key commitments. Our guests often praise The Buttery Restaurant as it has ranked among the top 3 (of 227) restaurants on Trip Advisor for years. Thanks again, Lynda Aucoin, General Manager

"Great room, helpful staff"

4
08/08/2016

We had booked our room through Expedia and were disappointed to find that meant our room was to be in the motel-like section of the property, and on ground level. We didn't need the room immediately (we did arrive before normal check-in) but would be returning later in the evening. The staff worked with us and for a minimal upgrade charge we were given a room to our liking in the tower section. After a similar request for a quiet room above ground floor not being fulfilled as promised a couple of weeks ago with a different chain, I was pleasantly surprised to get a voice message confirming that the room we desired was ready for us. As to the room, it was really quite spacious with a full couch, fridge and ample lighting. The room on the fourth floor was quiet, clean and the bed comfortable, not your typical board like mattress. The friendly greeting upon entering the lobby was appreciated. I would definitely recommend this hotel and return here if in the area again.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
We appreciate your recommendation and look forward to your return. I hope your experience will encourage all readers to contact the Hotel directly (whatever chain that may be) to reserve exactly what they expect rather than booking through an online travel agent. We have staffed our Front Desk to answer those calls. With Gratitude, Lynda Aucoin, General Manager

"Great for a one night stay"

4
25/07/2016

Hotel was great for our one night stay. Staff very friendly and always greeted us . The room was clean and spacious for our family. The air conditioning was loud as it was an older unit by the window. It also blows the curtains out and the sun shone through early in the morning. I'm a light sleeper when travelling so not too bothered by that! Overall, well located and would return.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Shannon, It is rewarding to read that we were able to earn your recommendation after a short visit. As you can imagine, in recent weeks, the air conditioners have been running steadily and keeping our Maintenance department busy with tune ups. Thank you for alerting us to a noisy one. In appreciation, Lynda Aucoin, General Manager

"Excellent Room"

5
12/07/2016

The room was large and comfortable and very clean. All amenities functioned properly. Parking was very convenient. Beds were very comfortable. Room was ready upon our arrival and our upgrade request was fulfilled. Great location, close to shopping and restaurants. I would definitely stay here again.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Kimberly, Thank you for taking the time to write a lovely review. As you mentioned, we are positioned well with many conveniences in the area, within walking distance. We look forward to your return, Lynda Aucoin, General Manager

"Excellent stay."

5
01/07/2016

I stayed here for 2 days because of my husband having surgery at Southlake. The front desk staff have been incredibly friendly. Every time I returned I was asked if all was ok. I had read TA reviews and knew I didn't want the motel part at the back..(only because as I was alone) and I would feel safer in the " tower" ( a 4 story building with elevator). The room on the fourth floor was all I could ask for. Thick towels, great bathroom amenities, the bed was So comfortable, the sheets ironed just so, excellent view of Yonge Street and the Upper Canada Mall, lots of places for eating close by, There was a fridge, not the teeny one but this was about 3 feet tall with freezer so more room for whatever you need it for. There is an LCBO a 1 minute walk as well as a Shoppers Drug Mart. I felt totally at home during my stressful couple of days. A huge thank you to this Best Western for providing me with such excellent accommodation !

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Laing, Your thoughtful review and recommendation has been well received. I am pleased to hear that we were able to offer support to you at this stressful time. We do our best to live up to the motto: "Stay with People who Care". You have certainly made our day and I thank you, Lynda Aucoin, General Manager

"Quick one night stay"

4
27/06/2016

Stayed for one night with 2 other guys for a golf tourney. We didn't have reservations. Two very friendly ladies at the counter on check in took care of us right away. We got a 2 bedroom with a pull out couch that was perfect as well they offered a military discount. We actually came here because the Holiday Inn up the street could not accommodate us and they referred us to here. Large size room and very clean. It's all we needed.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Rover, Thank you for sending an online post of your experience with us and an assessment of our property. I really appreciate you recognizing our caring team and clean rooms as these are two of our key commitments at Best Western. In appreciation, Lynda Aucoin, General Manager

"Newmarket Conveneint"

4
27/06/2016

The hotel is excellent, well staffed and well located in the Newmarket area. The hotel has excellent facilities. If possible though, try to stay in the main hotel. The motel part is aged and dated and the quality of the accommodation drops substantially from that of the hotel itself.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear John, We appreciate your “excellent hotel” recommendation. Some of our guests (and staff) prefer and specifically request the outside access / back exterior “motel” section of our property and others the interior access / main “hotel” building. We are fortunate to offer economy rooms to suites. Thanks again, Lynda Aucoin, General Manager

"Keep coming back"

4
26/06/2016

We've stayed at this location several times and will keep coming back. Very clean location, comfortable, well-appointed guest rooms and friendly, efficient staff. On-site restaurant, but within walking distance of other restaurants and shopping centre.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Laura, It was kind of you to take the time to post a review. It is our pleasure to have met your needs as we feel rewarded when guests choose to return. Thank you again for your thoughtful comments, Lynda Aucoin, General Manager

"Best Western Voyageur Place Hotel, Newmarket Review"

5
20/06/2016

Great place to stay! Very clean room! Staff was extremely welcoming, friendly, and helpful!! Would definitely stay here again and highly recommend this hotel for anyone traveling to Newmarket!! :D Don't forget to ask for free passes to the pools in the area! ;D

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Gabrielle, Thank you for this review. As you mentioned we provide complimentary vouchers to three different pools nearby (facilities with salt water, Olympic size swimming lanes, waterslide, sauna, or whirlpools) providing our guests more value than smaller facilities on a property. With gratitude, Lynda Aucoin, General Manager

"A great stay at the Best Western Voyageur Place Hotel, in Newmarket,ONTARIO, Canada."

5
11/06/2016

A great stay at the Best Western Voyageur Place Hotel, in Newmarket,ONTARIO, Canada. Had a great sleep in the very comfortable bed. Very nice and helpful staff at the front desk during check in made my stay more enjoyable, and I would highly recommend this location.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Mike, It is wonderful to hear you had a great stay. Guests have been pleased with their sleeping experience on the Simmons Beautyrest® pillow top beds with new duvets that we have in all our rooms. Thanks for the recommendation, Lynda Aucoin, General Manager

"Newmarket, Ontario"

4
08/06/2016

This was a very clean, quiet stay. The staff were helpful and courteous. The internet was appreciated and the rooms were kept very clean. The air-conditioner was in good working order and kept us comfortable. i would recommend this hotel.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Lauraine, Thank you for contributing an online recommendation for us on Trip Advisor. We really appreciate your positive comments as they support our ongoing efforts to improve our guest satisfaction scores. Sincerely, Lynda Aucoin, General Manager

"What A Gem"

5
30/05/2016

This hotel is a gem in the middle of chaos. The Yonge St., Davis Drive intersection is horrible at best, noise wise and traffic congestion is so start. And then there is this hotel - as soon as you walk into the cool hush of the lobby, it all fades away. The Front of The House Staff are quick and attentive with wonderful personalities who know their jobs well. The rooms have recently been renovated and are lovely. The beds and pillows are very comfortable, the bathroom had all the extra perks you would expect but of a higher quality than you would possibly expect. It was spotless, as was the bedroom. Our room overlooked Yonge St. Facing the mall and a pond with ducks and geese. Once it was late and traffic was slow, it was quite a pretty sight:) We left the next morning at 10:00 so that we could go to the Saturday Farmers Market at Fairy Lake, meeting friends there to have lunch before heading home to Toronto. I was surprised to see that the lobby was very busy at that time of the morning - a lady outside explained to me that this hotel was the #1 hotel in Newmarket for wedding parties and they are always booked solid every weekend. That says it all! If we should have to stay overnight in Newmarket again, this will certainly be my hotel of choice and highly recommend it.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Mid-Town Maven, Your overwhelming gracious review and recommendation has all the staff beaming! I have shared and posted your comments in the Staff rooms. You have certainly made our day and I thank you. In appreciation, Lynda Aucoin, General Manager

"Location and Staff"

5
30/05/2016

Location is perfect for us and the hotel is clean and staff friendly and courteous. Everything from eating places and stores, even car rental location is right there including public transport. They are also animal friendly from what I saw.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Maria, Thank you for taking the time to write a lovely review for us. I appreciate you recognizing our caring team and clean rooms as these are two of our key commitments at Best Western. “Dude”, the beautiful golden lab, is a retired service animal and has become our mascot for a month or two. Thanks again, Lynda Aucoin, General Manager

"Wonderful staff!"

4
26/05/2016

This hotel is clean, convenient, comfortable, and all the staff I spoke with were incredibly friendly, professional and helpful. It's close to a number of different shops, transit and restaurants, all within easy walking distance. I visited The Buttery only for breakfast, but had good food and service there. It seems to be quite popular with the residents too! (Don't forget to take your keycard envelope with you for a discount.)

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear HairyPrairie, We appreciate this assessment of your stay with us. I am pleased you acknowledged our caring and friendly staff as I am truly blessed with the crew on board. As you mentioned, we are positioned well with many conveniences in the immediate area. Thanks again, Lynda Aucoin, General Manager

"Best Western Newmarket"

5
23/05/2016

The service was great. The inside is beautifully done and the rooms are exceptional compared to the outside. We would certainly stay there again. The only thing is there is no complimentary breakfast. But there is a restaurant on site called the Buttery and you receive a 10% discount. We had dinner there and breakfast the next day. The food was absolutely delicious. We highly recommend this hotel

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Lauralee, Your gracious online review of your stay has been appreciated. Our guests often rave about The Buttery Restaurant (just off our lobby) as it has ranked among the top 3 (of 229) restaurants in Newmarket on Trip Advisor for years. We look forward to your return. With gratitude, Lynda Aucoin, General Manager

"Surgery at Newmarket hospital"

5
19/05/2016

Amazing staff, knowledgeable , willing to go the extra mile . Being in the hospitality business for years .. I would reccomend this hotel to anyone . Very clean . Did not go to the restaurant as I was restricted to clear fluids due to surgery . The rooms were very clean and comfortable .. I will return thank you best western ..

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Rhonda, Your wonderful review and recommendation has been well received. I am pleased to hear that we were able to offer support to you at this stressful time. We do our best to live up to the motto: "Stay with People who Care". You have certainly made our day and I thank you, Lynda Aucoin, General Manager

"Amazing"

5
08/05/2016

I highly recommend - the staff very professional , friendly . The room, quality #1... Actually we felt spoiled - well taken care of .. You will enjoy I guarantee your stay. The food was excellent- room, service all in all ..no complaints whatsoever.. A great night sleep on the most perfect mattress- you will so appreciate. I know I did.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Suzanne, Thank you for your wonderful post on Trip Advisor. Guests have been pleased with their sleeping experience on the Simmons Beautyrest® pillow top beds with new duvets and an inviting linen presentation that we have in all our rooms. It is our pleasure to have met your needs, Sincerely, Lynda Aucoin, General Manager

"Thank Goodness for Online Discounts"

1
06/05/2016

Nothing would be memorable or bad about this place really, if you book online and save plenty for a nightly stay. If you are paying front desk fare, you would be far happier at the Holiday Inn down the road. The beds are hard, the pillows are hard, noise from outside and guests talking, shouting, arguing, etc. can be heard at all hours. Nothing is done to stop this and staff is quite rude if asked. Only view available is the parking lot where there was a kid and an adult continually kicking around a soccer ball that was constantly hitting cars. When we asked for this to stop, we were told that it was private property and they could kick around balls if they wished. Rooms are clean and cleaning staff quite nice. However stay away from the old troll at the front desk with the big hair. She will make your stay miserable from the get-go. We more than one time listened to her loudly chastising guests while speaking with her and even listened to her being abusive to who ever she was shouting at over the phone. She immediately put our stay on such a negative note that it was difficult to enjoy our trip after a run-in with her. If she was removed, the hotel would be a far nicer place. Most other staff were welcoming and polite. If it hadn't been for the convenient location and the huge discount we were able to get online, there is no way we would have stayed.

"Very clean, reasonably priced place to stay"

4
01/05/2016

The hotel was easy to find & easy to get to, just off Davis Drive onto Yonge Street. Parking is a little tight in front of the hotel, but there are many more spaces on the side & parking is free. The location is right across the street from a large mall, with a cross walk down half a block. It was an easy (and safe) walk for me. The hotel room was very, very clean. It had a larger fridge without a freezer compartment, a desk & an office chair in addition to a sofa bed & the standard furniture. No microwave. The bed was comfortably firm. The remote for the TV was in a small bag, I'm assuming to indicate that it had been specially cleaned. I thought that was a nice touch. We did lose the TV connection a few times for very short periods, though. The noise level at the hotel was very acceptable. The decorating was a bit odd, with a large lamp on the desk right in front of an art piece on the wall. Window overlooked the front parking lot, Yonge Street, and the mall. We didn't take advantage of the 10% off coupon for the restaurant, the Buttery. The front staff were friendly and helpful.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Skyelle, Thank you for taking the time to write a lovely review of your experience with us and an assessment of our property. I really appreciate you recognizing our caring team and clean rooms as these are two of our key commitments at Best Western. Thanks again, Lynda Aucoin, General Manager

"Terrible"

1
30/04/2016

Pillows are like bunching up some old laundry and sleeping on it. Mattresses firm, so no comfy night sleep but a backache each morning. Wifi is terrible. TV is always losing connection. Heater is so loud it is better to be cold and sleep with it off as it never goes off. Passes for a local gym are given but only if you are aware of them as we were not and it was not mentioned. View is only of a parking lot and a huge sign reading LCBO on the wall of a building in front of parking lot. Restaurant is expensive and not very good and not connected but gives a 10% discount. Big deal. Would not recommend. There is however a nice Holiday Inn down the road with free breakfast, bright rooms, pool and microwaves in room with entres that can be purchased in lobby. Wow. Same price and comfortable beds.

"Nice hotel terrible wifi"

3
25/04/2016

Don't stay here if you need Internet. Couldn't get a signal in our room. Had to go to the lobby to get a signal. Other than that, we liked the hotel. Bed was comfortable and the room was a decent size. The attached restaurant is good. The staff were friendly but of course couldn't do anything about the wifi.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Jim, We completely upgraded all of our Wi-Fi equipment to the newest technology in the past two weeks, added 50% more access points, and moved to a new internet support service with the intent to exceed expectations. We have received excellent scores from all guests surveyed since the transition. We also look forward to bringing Dedicated Fiber Optics to the hotel in early June. Regards, Lynda Aucoin, General Manager

"Great Place to stay while in Newmarket"

4
21/04/2016

We have always been satisfied with our stay at this hotel . We stay there at least twice a year . The hotel staff are pleasant and accommodating . The beds are bedding are very clean and comfortable and the rooms are very clean.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Florence, Thank you for contributing an online recommendation for us. We really appreciate your positive comments as they support our ongoing efforts to improve our guest satisfaction scores. With Gratitude, Lynda Aucoin, General Manager

"Prices"

4
19/04/2016

I had an amazing room, Staff was of great with service,, My issue is, If I'm paying for a room, I booked in at 5.00 pm, I should have the room Until 5. pm the next day... Instead I have to pay and extra 35.00 dollars and i get to stay till 2 pm, or I have to be out at 11 am.. I was not satisfied with this, I would of like to travel around Newmarket a little longer but my stay got cut short...

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Athena, Thank you for rating our property five out of five for Rooms, Cleanliness, and Service. We provide a guaranteed check in time of 3:00 p.m. for all reservations. Many hotels struggle with guests that choose to stay past check out time and guests that wish to check in early - diminishing that window of opportunity for the housekeeping staff to manage especially if the room needs to be extensively cleaned. We would have safely stowed your luggage; for you to have enjoyed our lovely town. I apologize for the inconvenience this caused. With Regrets, Lynda Aucoin, General Manager

"very clean"

5
12/04/2016

our room was very clean and close to shopping mall and a tim Hortons as well as many other fast food and shopping. Would stay there again. Bed was clean and very comfortable. Room had microwave a small frig as well as hair dryer in bathroom.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Cathy, It was kind of you to take the time to post a review and highlight our clean rooms as this is one of our key commitments at Best Western. It is our pleasure to have met your needs as we feel rewarded when guests choose to return. Thank you again for your thoughtful comments, Lynda Aucoin, General Manager

"A favourite place"

5
07/04/2016

Over many years I have occasionally had the opportunity while on business to stay at this property. It has never been a disappointment. For me everything is of a high calibre and this venue has always fulfilled my needs, including a quality on-site restaurant. I wish I could stay longer during my business trips.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Terry, I am pleased to read we have always met your needs and our guests often rave about The Buttery Restaurant (just off our lobby). We look forward to your return. With gratitude, Lynda Aucoin, General Manager

"Comfortable Stay"

5
06/04/2016

This facility is easy to find - nicely located near shopping and restaurants. Staff at Check-in and Check-out were very good. Room was very clean, quiet and comfortable. Ample parking available at no addition cost!!!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear DH, Your gracious review of your stay with us has been appreciated. As you mentioned, we are positioned well with many conveniences within walking distance and our free parking spaces can be found on the South, West, and East sides of the Hotel. Thank you again for sharing this experience, Lynda Aucoin, General Manager

"Nice room, comfortable bed, fair price "

4
02/04/2016

Located across from a major shopping mall on main street. Friendly staff. Baths are clean and appear to be recently remodeled. This place appears to be a very popular hotel as it was booked solid when I checked in.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Paula, Thank you for your thoughtful comments. Guests have been pleased with their sleeping experience on the Simmons Beautyrest® pillow top beds with new duvets and an inviting linen presentation that we have in all our rooms. It is our pleasure to have met your needs, Sincerely, Lynda Aucoin, General Manager

"Amazing staff, very clean quality room"

5
30/03/2016

Just stayed here for a night while traveling through. Staff at the front desk on night shift were very nice and pleasant. I told them I had to write an online test the following day after check out, and they offered me their boardroom at no charge. Room was great, and they extended checkout time for me too. Spotlessly clean, very comfortable bed, great location (close to restaurants, shopping, LCBO, GoodLife). Grateful that they went out of their way to help me, and the night desk attendant even left notes and made the full reservation for me in the boardroom. All staff that I spoke to were very nice and pleasant.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Chris, We appreciate your post on Trip Advisor for us. I am really pleased you acknowledged our staff. In recent weeks; I have received numerous comment cards, online surveys, and calls reporting what an exceptional, caring, and friendly staff we have. I am truly blessed with the team on board. Regards, Lynda Aucoin, General Manager

"One night away "

2
22/03/2016

We had a great time at the Best Western Voyageur. It served it's purpose for us. The staff were absolutely delightful. The bed was comfy and the room was spotless. The wallpaper makes the place seem a little dated. Paint would help with that. Honestly their level and standard of cleanliness has been some of the best I've seen in hotels and we will definitely be back to stay!

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Lyssirose, Your wonderful review and recommendation has been well received. I have shared and posted your comments in the Staff rooms. You have certainly made our day and I thank you. We hope to see you both back soon. In appreciation, Lynda Aucoin, General Manager

"Nice hotel "

4
21/03/2016

Stayed here a few weeks ago while traveling for work. Overall I was happy with the experience. I found it a bit dated but the front desk person was nice. Also I had breakfast at the attached restaurant and the service and food were great. I would stay here again.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Jaysun, Your gracious review is appreciated. Thank you for recognizing our dedicated team member in Guest Services. The Buttery Restaurant (since 1988) prides themselves on providing “Better Food and Better Service”. I am pleased to read “the service and food were great”. With gratitude, Lynda Aucoin, General Manager

"Great place to stay"

4
19/03/2016

There's only 2 hotels to choose from in this city and I am glad I chose this one. Customer service is awesome as is the rooms that I get. Very clean rooms, lots of towels. I wish they had valet parking with an overhead canopy so that I can temporarily park while unloading my car. Also, the parking is limited and I don't like to park behind and walk all that way. Wish they also had room serviced and a gym. Maybe one day, they can buy out the entire area next door and expand to include their own restaurant and have more parking available. Anything you wish, they will get it for you. Quiet except during hockey season and wedding season but it does get quiet. great for business as well as pleasure

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Teresa, Thank you for taking the time to write a lovely review of your experience with us and an assessment of our property. I really appreciate you recognizing our caring team and clean rooms as these are two of our key commitments at Best Western. Thanks again, Lynda Aucoin, General Manager

"Best Western in Newmarket"

4
07/03/2016

We were thereto watch our grandson play in a hockey tournament. The hotel he stayed at was full (of tournament contestants) so we booked here. A fortuitous turn of events. It was quiet, comfortable, and not full of young exuberant young people. There was not a free breakfast so we ate elsewhere. We didn't eat at the adjoining restaurant, which was supposed to be good. Parking was adequate. A shopping centre is across the road. The arenas were nearby. Our focus was hockey. We did nothing else but watch great hockey for 3 days. Our grandson was MVP for the championship game. His team won the championship trophy. It was a great weekend. No complaints.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Katherine, I am pleased to hear it was a ”Great Weekend”. We pride ourselves on being in the business of making memories and all appreciate the numerous compliments you shared regarding your stay. Thank you again for your acknowledgement and we look forward to your return. In appreciation, Lynda Aucoin, General Manager

"Internet experience"

2
26/02/2016

Nice hotel to stay in. Internet access is terrible. If you need to prepare reports for the next day good luck. The Internet usually crashes around 10 pm for at least half an hour. Called help desk. They were not helpful. So if you need Internet for business purposes don't stay here.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Constantine, I am sorry to hear you had poor internet service. We have no record of your stay with us in 2016; nor have I heard before that the internet “usually” crashes around 10 pm. We are upgrading our Wi-Fi equipment, updated just four years ago, with the intent to exceed expectations so your input would be appreciated. Please contact me directly to let us know what devices you were using, what room you were in, and when you stayed here so we can rectify the problem. With Regrets, Lynda Aucoin, General Manager

"An older place but a very nice stay"

4
25/02/2016

I had a business trip just outside of cottage country and needed a midway point to stay the night. The desk staff were fun and very friendly, a great check-in experience. The facility, while being older, was clean and comfortable. The only problem was I had to get on the road very early in the morning and had to find a place to eat since the breakfast buffet was not open yet. Still I would stay again.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Thank you for your thoughtful comments regarding your recent stay with us. It is our pleasure to have met your needs as we do our best to be consistent in our service and feel rewarded when guests choose to return. I will share your comments with our staff this week. Thanks again, Lynda Aucoin, General Manager

"Gougers"

4
21/01/2016

If you want to extend your stay they want 25% more per night. Their picture shows a nice high rise type building. The reservation said upper floor. Unfortunately it was an upper floor on a motel style addition on the back of the building. This meant a climb up an outside staircase at minus 14 degrees Celcius. Not what I was expecting. Once up there, the room was quite nice, but not pleasant for an older person with walking difficulties.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Jens, I apologize for this misunderstanding: Guests that want to extend their stay in the room they booked are not charged 25% more per night. Some of our guests prefer and specifically request the outside access / back exterior “motel” section of our property and others the interior access /main “hotel” building. There were a number of rooms, with elevator access, we could have moved you to, had you asked. Regards, Lynda Aucoin, General Manager

"Don't count on reliable internet"

3
19/01/2016

Clean, comfortable room. Nice restaurant. But if you're hoping to get some work done during your stay - look elsewhere. The internet is wholly unreliable and apparently that's the norm. I had to leave my clean, comfortable room just to stay on top of work. I'll stay elsewhere next time.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Steve, We recently upgraded our High Speed Internet Access services and equipment. Guests have commented that the Wi-Fi meets their needs; so please contact us to let us know what devices you were using and what room you were in so we can identify the problem you were experiencing. Providing a reliable internet network to all our guests is a priority. Sincerely, Lynda Aucoin, General Manager

"Give a little for a lot"

4
22/12/2015

There are very few choices in Newmarket for hotels. The Best Western Voyageur Place is very good on two fronts. Location and food services. It is right where you want to be if your traveling into the city, shopping, and dining in the area. The number one reason though is The Buttery. A wonderful, locally operated restaurant with scrumptious food, an elegant ambience, and a first class staff. The owners are right there. The hotel is comfortable and clean, but not the newest hotel in town. Right across from Upper Canada Mall.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear W A, Your gracious review of our hotel and your stay with us has been appreciated. As you mentioned, we are positioned well with many conveniences in the immediate area and our guests do rave about the Buttery restaurant just off our lobby. Thank you again for sharing this experience, Lynda Aucoin, General Manager

"Comfortable room and bed"

5
11/12/2015

I stayed only one night on business. The room was clean and comfortable. The bed was extremely comfortable, one of the best nights sleep I have had in weeks. Front desk staff was very friendly and fun. Only draw back was the restaurant for breakfast open at 7 am and I had to be on the road by 6:30 am and thus had to find somewhere to eat. I would recommend staying here

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Rem, Thank you for contributing such a wonderful recommendation for us. We really appreciate your positive comments as they support our ongoing efforts to improve our guest satisfaction scores. With Gratitude, Lynda Aucoin, General Manager

"Pleasant, clean, roomy stopover"

4
05/12/2015

We have been here before and came back, partly because of its location which is convenient for us, but you don't come back if you're not happy, and we still are. We were greeted warmly, efficiently, and appropriately. Our room was spacious, clean and pleasant. The bed was comfortable, and the bathroom large. We'll stay here again on our next trip to town.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
It was kind of you to take the time to post a review and recognize our caring team and clean rooms as these are two of our key commitments at Best Western. We look forward to your return. Thanks again, Lynda Aucoin, General Manager

"Worn out/lacking service"

3
27/11/2015

This hotel has been around for quite some time and it shows. It is quite dingy. The ceiling in my room was damaged and in disrepair. The wallpaper is old as is the shower curtain. The fan in the heating/cooling unit was very loud and the sleep setting didn't do anything. The tub sounded like it wasn't 'seated' properly on the floor and made a clunking sound under my feet during my shower. When I arrived, I had a ton of stuff in my hands and had to juggle things in order to pull open two sets of doors. No one offered assistance, despite the fact that there were 2 staff at the desk and one in the foyer watching me. I was, however, treated very well by the 2 women at the desk and was thankful they provided me with useful information which is the only reason I am giving the hotel 3 stars.

Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Kate, I am so sorry to hear we did not meet your expectations and after reviewing every Guest, Front Desk, Maintenance, and Housekeeping log for the month of November to help determine what room you could have been in; I am at a loss. Please call and let us know, so we can remedy these issues as soon as possible. Sincerely, Lynda Aucoin, General Manager

"#1 FOR A REASON"

5
26/11/2015

It's hard to get to the top, but it's even harder to stay there. This hotel has it figured out and do everything well. I travel 100+ days per year, and I have to say, this was the cleanest room I've ever had the pleasure of staying in. The standards here are high, and the housekeeping staff should be commended for their hard work and efforts. Room is adequate, has everything you need for your stay including fridge & microwave, good shower pressure, reliable fast internet (even during peek times) and best of all, amazingly comfortable bed and pillows. Did I mention how clean it is ? I would eat off the floor here, I'm not kidding. Restaurant onsite has been in business for 25+ years and they have the same outstanding standards. Good quality food, good service, reasonable prices. Just an amazing stay.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Stephan, Your overwhelming gracious review and recommendation has all the staff beaming! I have shared and posted your comments in the Staff rooms. You have certainly made our day and I thank you. In appreciation, Lynda Aucoin, General Manager

"Great place"

5
23/11/2015

The staff was extremely friendly. Our room was very spacious and clean. The beds were very comfortable. One of the downfalls of this place is there was no continental breakfast. The hotel is in a great location very close to shopping and dining. I was there with my mom for an appointment at the hospital. The staff went out of there way to make us feel comfortable.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Lisa, We appreciate your post on Trip Advisor. I am really pleased you acknowledged our staff. In recent weeks; I have received numerous comment cards, online surveys, and calls reporting what an exceptional, caring, and friendly staff we have. I am truly blessed with the team on board. Regards, Lynda Aucoin, General Manager

"Great Experience at this Best Western"

5
23/11/2015

This hotel is close to great shopping and seemingly unlimited dining choices! The hotel restaurant offered great value and good quality breakfasts. We were especially impressed by the cleanliness of this hotel. Rooms are not huge, but certainly adequate. All amenities offered worked great and WiFi connection was good

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Sue, Your thoughtful online review has been appreciated. I am pleased to hear the Wi-Fi measured up as we continue to upgrade our Free High Speed Internet Access services. Thanks again for sharing this “Great Experience”. Hope to see you back soon, Lynda Aucoin, General Manager

"On The Road"

4
21/11/2015

The staff on check-in and check-out were helpful. Parking was adequate and close to the entrance. Exiting the hotel is awkward if one wishes to go south to Toronto. The restaurant attached to the hotel is excellent.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Stuart, Your gracious review of our hotel and the Buttery restaurant (just off our lobby) has been appreciated. Thank you for recognizing our dedicated and caring Front Desk Staff. With gratitude, Lynda Aucoin, General Manager

"Basic but clean"

4
20/11/2015

There seems to be 2 sections to this hotel, a motel part and regular hotel part. The access to the motel part is directly from the parking area. The hotel part is from an internal elevator and looks a little nicer. They have a courteous and friendly front staff and a special rate for persons going to the Regional Health Centre . The motel unit was convenient, quiet, clean and comfortable but had the usual motel characteristics. The restaurant in the same building was very good, pleasantly decorated, friendly staff and good food reasonably priced. It is observably a local favourite.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Thank you for taking the time to write a lovely review of your experience with us and an assessment of our property. We value your feedback; you are helping us deliver a superior experience for you and other guests in the future. We would be delighted to host you again. Sincerely, Lynda Aucoin, General Manager

"Basic but clean"

3
06/11/2015

The room is a tad small, seems to be a former motel converted to a hotel. Room entrance is direct from outdoors. Parking close to the room was handy. Room well equipped with a microwave and fridge. The work table is inadequate for any serious work effort. WIFI worked but was open to anyone in the area; no password required. The walls are thin and I could hear and understand the discussion in the next room.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Vanguard, I am glad to hear you were comfortable during your stay in one of the back “well equipped and clean” economy rooms. We are fortunate to offer an interior (hotel) and an exterior (motel) section as well as a variety of 10 different room types. Thank you and safe travels, Lynda Aucoin, General Manager

"Outstanding Service and Food"

5
28/10/2015

If you are looking for a convenient location in New Market/Aurora area The Best Western Voyageur is the place. Very close to malls, restaurants, LCBO, Pharmacy next door. Great food in the Buttery Restaurant with great staff to serve you. My second time staying here and would definitely stay here again.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Gerry, Thank you so very much for taking the time to post such a wonderful review. The Buttery Restaurant (since 1988) prides themselves on providing “Better Food and Better Service”. I am pleased to read you had “great food with great staff to serve you”. In appreciation, Lynda Aucoin, General Manager

"Great location Good value"

4
08/10/2015

Rooms were clean, staff very friendly, beds very comfortable. Great location right across the street from the Upper Canada Mall. The Buttery is attached and food quality and pricing is very good. We will definitely be back.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Tehya, We all appreciate the numerous compliments you shared regarding your stay. As a frequent traveler; please accept our gratitude for taking the time to recommend us. As you mentioned, we are centrally located with many conveniences within walking distance. Thank you again for your acknowledgement and we look forward to your return, Lynda Aucoin, General Manager

"Clean basic room with refrigerator"

4
03/10/2015

Clean, and well managed, this hotel has a clean feel to it and staff was courteous and professional. The beds were a little softer than necessary and they made my neck hurt but the washrooms were fairly well maintained.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Duncan, It was kind of you to post a review and recognize our caring team and clean rooms as these are two of our key commitments at Best Western. We offer the comfort of Simmons Beautyrest® pillow top beds with new duvets and an inviting linen presentation. Thank you also for noticing we've been busy renovating our washrooms with granite top vanities. With Gratitude, Lynda Aucoin, General Manager

"Exceeded Expectations"

5
16/09/2015

We were at the tail end of a vacation but my wife had a business meeting nearby the following morning. Before leaving the Thousand Islands area earlier that day I looked on-line for a hotel near the Keg and movie theatre. What a pleasant surprise!! We did not have a reservation but parked right outside the front door and were in a perfectly cleaned, good sized room in under 5 minutes. 20 minutes later we were eating lunch in their restaurant with an unbelievably good and professional greet and wait staff. The food was par excellence. The following morning they gave me a late check out as I waited for my wife. I took full advantage of the restaurant again. Wonderful place.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Sunpine, Your gracious review of our hotel and your stay with us has been appreciated. I am pleased to hear your reservation and check in was seamless. As you mentioned, we are positioned well with many conveniences in the immediate area and our guests do rave about The Buttery Restaurant just off our lobby. Thank you again for sharing this experience. Sincerely, Lynda Aucoin, General Manager

"False advertising"

1
24/08/2015

Contrary to information given on line and on telephone this hotel does not have a pool. They confirmed at check-in that this was a re-occurring issue and that they had coupons for an off-site pool a 10 minute drive away, but it was closed.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Deb, We provide complimentary vouchers to two different town pool complexes nearby (facilities with Olympic size swimming lanes, waterslide, sauna, and whirlpool) and passes to the Goodlife Fitness Center across the street providing our guests far more value than smaller facilities on property. We are walking distance to a splash pad and playground. The re-occurring issue all hotels struggle with is not having control over the countless online travel agent web pages. Although this complaint is with Orbitz (whom you booked with); I am so very sorry your grandson missed out on swimming. Lynda Aucoin, General Manager

"Short and sweet"

4
03/08/2015

It has been years since I have stayed at this property. The room was great but I arrived late and had to leave early for business. The restaurant used to be very good and from the activity when I checked into the hotel it still seems like a popular place. Parking is a bit of a challenge but it is there.

Lynda A, General Manager at BEST WESTERN Voyageur Place Hotel, responded to this review
Dear Terry, It was kind of you to post a sweet and short review for us on your “short and sweet” stay. The Buttery is now ranked as #1 on Trip Advisor of the 235 restaurants nearby. Our free parking spaces can be found on the South, West, and East sides of the Hotel. Thanks Again, Lynda Aucoin, General Manager