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Best Western Plus Hotel Inn at Hunt Ridge, Lexington

4.5/5  - basé sur 826 notations.
25 Willow Springs Road, 24450-2949, Lexington, United States - Ver el mapa

El Best Western Plus® Inn at Hunt Ridge está situado en el corazón de una de las ciudades más históricas de Virginia y a poca distancia de las vibrantes atracciones de Lexington, entre las que se incluyen el centro ecuestre Virginia Horse Center, el Instituto Militar de Virginia, la Universidad Washington and Lee y mucho más. En las inmediaciones de este hotel de Lexington los huéspedes podrán disfrutar de las mejores atracciones de esta vibrante ciudad. Situados a 3 kilómetros del centro histórico de Lexington, nuestros huéspedes podrán encontrar una gran variedad de tiendas y restaurantes desde el mismo momento de su llegada. Durante su visita a la ciudad, no olvide visitar el centro ecuestre Virginia Horse Center, el Museo George C. Marshall y el Museo de la Academia Militar de Virginia. Entre otras atracciones históricas se incluyen también la tumba de Stonewall Jackson, el museo y la capilla Lee y el Virginia Safari Park, todo situado a poca distancia en auto. Los huéspedes que se alojen en este hotel que admite mascotas de Lexington encontrarán unas amplias y completas habitaciones equipadas con televisión por cable vía satélite y acceso a Internet de alta velocidad. Entre otros servicios e instalaciones del Best Western Plus® Inn at Hunt Ridge se incluyen unas resplandecientes piscinas cubierta y al aire libre climatizadas y todas las comodidades propias del hogar. Estación de carga para vehículos eléctricos Tesla Super en las proximidades. Los huéspedes en viaje de negocios que se alojen en el Best Western Plus® Inn at Hunt Ridge apreciarán especialmente los servicios de negocios del hotel, nuestras salas de reuniones con capacidad para 100 personas y nuestra proximidad a las principales empresas locales, entre las que se incluyen Mohawk® Carpet, Basex®, Hot Global, el Instituto Militar de Virginia y la Universidad Washington and Lee. Si desea disfrutar de una inolvidable estancia en Lexington, reserve su estancia hoy mismo y ahorre en el Best Western Plus® Inn at Hunt Ridge. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Hotel Inn at Hunt Ridge

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 826 huéspedes
NOTA EMITIDA
Excelente
449
Muy bueno
252
Normal
79
Malo
34
Pésimo
12
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
55
De negocios De negocios
76
En familia En familia
370
En pareja En pareja
234
En solitario En solitario
45
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"We loved it."

5
10/07/2018

One of the best hotels we have stayed in! We will definitely return. The pool area was our favorite but the hotel was clean and comfortable. Breakfast was also really good. A great place to stay with wonderful views.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
From our Owners, Management and Staff thank you so much for your review. We appreciate our guests and look forward to your return visit. Deborah Bowyer, F.O.M.

"Great Breakfast, Pleasant service and Spacious rooms"

5
07/07/2018

Right off interstate 81 and 64 in Lexington. Biggest hotel breakfast with everything a family of 5 would want. Very pleasant start, I think I counted 5 different workers in the good service, a big difference. The food area was spacious. First time our family of 5 was comfy in one room.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay at our hotel. We are proud to be conveniently located to downtown Lexington and many area attractions with quick and easy access to Interstate 81 and Interstate 64. We strive to continually add new item selections to our complimentary breakfast and our staff are pleased to serve. From the indoor/outdoor pool to our fitness center to our breakfast area, we appreciate that you and your family of five felt comfortable and enjoyed your stay. Deborah Bowyer, F.O.M.

"Great Experience"

5
02/07/2018

Hotel was nice and clean the people were very friendly especially the gentleman that was working the front desk. This guy went out of his way to make sure we could get an early check-in. A smile never left his face. Thank you!

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks for staying with us! I'm glad you enjoyed your visit and the desk staff was friendly and helpful. Thanks for choosing us and I hope you will visit us again soon! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Lime Kiln Theatre"

5
28/06/2018

We had a wonderful stay at the BW Hunt Ridge last weekend. We came to work on our property on the Maury River and see Bruce Hornsby and the Noise Makers at the Lime Kiln Theatre in Lexington. The hotel was at a great location to get to the awesome show and there is only one way to describe the Lime Kiln Theatre. Magical.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks for staying with us and for the nice review. I'm glad you enjoyed your visit and the concert at Lime Kiln. I have been to several plays there and it is quite a magical experience. I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Road tripin' "

4
19/06/2018

I prefer to travel at night in congested areas like the east coast. So we left after rush hour and settled in Lexington, VA. Found this great hotel. Indoor/outdoor pool. Needed to skim it first but I do that at my pool. They knew we checked in late and were cool with a late check out, bonus. The free breakfast was awesome. Having vegan children can be difficult. The choices were extensive. Chocolate soy milk on a free buffet breakfast, really??? Way to go Best Westren, BW comes through. I will be looking for those in this trip that's for sure. PS the staff were very pleasant. All of them.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks for staying with us. Thanks for the nice comments and I'm glad you enjoyed the late dip in the pool and our expanded breakfast selections.We try to offer a vast variety so there is something delicious for everyone. The staff strives each day to make our guest feel at home. I'm glad they made an impression on you. Thanks again for staying with us and please visit again when in the Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc.

"The best hotel along Interstate 64"

5
16/06/2018

My wife and I have taken Interstate 64 from Virginia Beach to St. Louis on several occasions and this is the best hotel along the entire route. All of the staff members were friendly and helpful. We paid a fair price here. Our room was big and spacious and clean. The bed was comfortable and the sheets were fresh and clean. The hotel is easily accessible from I-81 at Exit 191 to I-64 at Exit 55. And there are plenty of stores and restaurants nearby for added convenience. We will definitely stay here again

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for an awesome review of our hotel. Your comments are welcome and appreciated! Our Staff and Management are continually striving for guest satisfaction and your review allows us to know how we're doing. We look forward to your return visit and the opportunity to wow you again. Thank you! Deborah Bowyer

"Very nice stay!"

5
12/06/2018

Super clean rooms, nice pool, great breakfast = great stay for our family!! The kids loved the indoor/outdoor pool that had a window to swim under; they thought that was pretty cool as they'd never seen a pool like that before. The staff was very attentive and I liked the option to grab coffee, tea or cocoa at any time. Definitely recommend this hotel when in this area!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for your review. It is great for the staff to hear that they are doing a great job all the way around. Our housekeepers work very hard to make sure our hotel is clean and fresh, our maintenance staff take pride servicing our property, our breakfast staff are always looking for new items and ways to improve our guests breakfast experience. Safe travels! and thank you again. Deborah Bowyer, F.O.M.

"Great place to stay!"

5
04/06/2018

Easy highway access with a very quick check-in. Very nice looking hotel, clean rooms, tea available 24 hours and an excellent, larger than usual breakfast. This would be my first pick for a hotel stay in the region, for the future. Only complaint, wish the a/c fan had a constant on switch, to create some white noise to sleep by.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
I want to thank you for staying with us and taking the time to let us know about your stay. We strive to offer the best stay to each and every guest. There are many wonderful things to see and do in the area, hopefully you will be able to visit again soon. Thank you again for staying with us. Deborah Bowyer, F.O.M.

"Rubber duckies!"

5
04/06/2018

Location: Hotel is located about 2.5 miles -- about a five minute drive -- from downtown Lexington. Easy access to I-64 and I-81. Waffle House is within walking distance; so is Ruby Tuesday, but you would need to walk along very busy roads. Fitness: I'm a runner. The fitness center was small, but very clean and well equipped. The hotel is not located in an area conducive to running. There are no sidewalks and the roads do not have shoulders. Either drive to somewhere better and safer, or run on the treadmill. Breakfast: Good free hot breakfast. Eggs, omelets, waffles, bacon/sausage, assorted breads, fruits, cereals. Helpful and friendly staff. Check in: Efficient. Wasn't greeted as a member and the staff seemed a little bored, however. Room: Hotel is a little on the older side and shows some age in places like the carpet and furnishings, but checked the necessary boxes: clean, good selection of television channels, and free wi-fi which worked well during my visit. Bonus: They give rubber duckies. :) It was a very cute and nice touch I've never experienced at another Best Western or other hotel. This would be my first choice of hotels if I was back in the Lexington area.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We are all about customer service here at The Best Western Plus Inn at Hunt Ridge and appreciate your review. By listing your pros and cons concerning our facility we can take necessary steps to improve our quality of service and overall experience. We want you to have a perfect stay every time. If something happens we want to take care of it the right way. We are glad you enjoyed our complimentary breakfast and rubber duckies which are one of our many ways to say thank you for staying with us. Deborah Bowyer, F.O.M.

"Lexington Best Western Plus"

5
27/05/2018

Great hotel and beautiful property. Good location and easy to get to. The staff is friendly and helpful. There is a Waffle House within walking distance and gas stations and shopping relatively close by. Not sure why they give out rubber ducks but that is a cool thin anyway.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to tell us about your recent stay. Our staff and management has a goal of leaving a lasting impression on guests to make their experience at the hotel a memorable one including a rubber duck just to make you smile. I am pleased to know that you were able to enjoy the accommodations and amenities and if you are in our area again we hope you will be a repeat guest. Deborah Bowyer, F.O.M.

"Loved the visit"

5
27/05/2018

Awesome stay! Can't wait to go visit again when I have more time to use the amenities. Staff was very friendly and made sure that we got everything that we needed. Room was perfect for what we needed for the weekend.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We appreciate your positive response! Our staff and management thank you for allowing us the privilege to serve you. We are continually looking for ways to enhance your overall experience because our guests are appreciated! We look forward to your repeat visit! Deborah Bowyer, F.O.M.

"Short overnite stay"

5
23/05/2018

Coming home from Nashville and needed overnite hotel This was by far the best stay we had. Pool was great and you get a fantastic breakfast. That is why it is a best western PLUS hotel. Would highly recommend

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks so much for staying with us on your return trip to Nashville. It is nice to see we rated at the top of your list. I'm glad you enjoyed our indoor pool (outdoor pool will open later this week) and our breakfast selections. I hope you will return and spend some time with us and explore the history of beautiful downtown Lexington. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Perfect last minute booking"

4
21/05/2018

I needed a room that night and had no problem booking a room with a low price. The staff was excellent and very friendly, and the room was very nice. The hotel looked to be newly renovated and was quite clean.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks so much for staying with us. I'm glad you found us to be a good value. I appreciate you taking the time to share your comments with others. Please visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"INN at Hunt Ridge"

4
21/05/2018

The hotel was clean and well decorated; the staff friendly and professional, the breakfast was good; the amenities were on par with this hotel; the rooms were clean and comfortable; and the property well maintained in a quiet neighborhood.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks so much for staying with us. I'm pleased your stay was enjoyable and you found our staff friendly. Thanks for the nice review and I hope you will visit us again. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Lexington stay"

4
14/05/2018

A very nice hotel, but showing signs of being dated in decor. The breakfast was top-notch with a complete variety of items and they serve until 10:00 (for us retirees). The noise level between rooms and floors is quite noticeable. The toilet in our room flushed in an unconventional way so had to be flushed 2 and 3 times, thus using too much water. The tv channels were not HD.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for taking the time to write a review to let us know areas of concern that you feel need to be addressed! It is our policy and standard to listen to our guest's needs and concerns from check-in to check-out and I personally want to thank you for making myself and management aware not only of your concerns but your compliments also. Deborah Bowyer, FOM

"Quiet, Relaxing Grandson Enjoyed the Pool"

5
14/05/2018

I chose this hotel, because of its location, it allowed dogs at no additional charge except for pet cleaning fee of $20. Hot breakfast, several beverages (coffee, tea, hot cocoa, 4 different juices at no additional charge available anytime night or day.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay at our hotel. We are proud to be conveniently located to area attractions and to offer a pet friendly facility. We strive to continually add new item selections to our complimentary breakfast buffet and to offer a 24hr beverage station. Our staff are pleased to serve our guest and their needs. Thank you again!

"Cozy Hotel in the Mountains"

5
14/05/2018

We always enjoy short trips to the mountains. This hotel has helped us to do this more often. Conveniently located off the interstate, it is also close enough to stores and restaurants to help you with forgotten items. The staff is pleasant and helpful. There is a drink bar that my family loves with juices, coffee, and tea. The breakfast is more than a simple continental breakfast and has many options to eat. Overall, we love this location being close to the Natural Bridge, Va Animal Safari, VMI and other sights to see.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to share your experience with others. We always aim to offer the best service and amenities in the area at a great price. Our location near Historic Lexington and interstate make us a great choice. We have added new items to our Breakfast that our guests have requested. We are glad you had a great visit with us. We can not wait to see you again on your next trip to Lexington. Jonathan GM

"Best hotel in the area"

5
13/05/2018

We've stayed over in the Lexington area a few times to break up a drive to/from TN. This is by far the best hotel we've stayed at in the area. Beds are comfortable, great water pressure, friendly staff, great indoor gym and an amazing breakfast buffet every morning (4 stations). Cute rubber ducks for the kids.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for making me smile! I love when our guests are happy and content with their stay. Our Management and Staff are continually looking for ways to improve our guests overall experience and your review is appreciated. Our rubber ducks are to say thank you for staying with us and to make you smile! We look forward to your return visit! Deborah Bowyer, F.O.M.

"Nice Hotel"

5
12/05/2018

Clean hotel, comfortable rooms. Some with balconies Betty, Mary and the other lady make a tasty breakfast and our very pleasant. A quiet hotel in a rural location. Close to Stonewall Jackson cemetery.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks for being our guest and the nice comments. We have a great location near both major interstates yet just a short drive to historic downtown Lexington. I'm so glad you decided to stay with us. I hope you will visit us again soon, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great breakfast"

5
09/05/2018

Nice hotel with an impressive breakfast spread. Two females travelling felt very safe and comfortable. A great value, like the beverage station and snacks available at all times even when arriving late

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for reviewing our hotel, We appreciate that you felt safe and could enjoy your stay. Management and staff are continually looking for ways to make our guest comfortable and relaxed because you are important to us. We try to offer a variety of selections such as fresh fruit, gluten free items, hot and cold items etc., for our complimentary breakfast to enhance your experience and our twenty-four hour vending and beverage station. Thank you again. Deborah Bowyer, F.O.M.

"Announcer"

5
04/05/2018

Just love coming here! The breakfast is the best I've ever had at a hotel! I have to leave early every morning and Margaret and Andy were so kind and helpful. I will be back in August! I also appreciated being able to make copies and use the computer for some work I had to do.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for reviewing our hotel! It is a charming property that really has a lot to offer guests when they are visiting the Lexington, Virginia area.. Our Management team and Staff make the hotel a great place to be for everyone. We are continually listening to our guests likes and dislikes in order to improve and we appreciate your comments concerning our complimentary breakfast, breakfast staff and business center. Thank you, Deborah Bowyer, F.O.M.

"Great breakfast buffet and 24 hour oranges and hot beverages"

5
30/04/2018

This was a great hotel for our multi-day hike on the Appalachian Trail. So many healthy choices for breakfast, a guest washer/dryer for our daily wet/muddy clothes, 24-hour bowl of oranges in the lobby and hot drink choices, and a hot tub. Rooms were extremely clean and beds were comfortable. All the staff and housekeepers were true Southern hospitality.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to give us your feedback from your recent stay. We are pleased to hear that you found the room and bedding to be satisfactory as well as the bathrooms and the rest of the public areas of the hotel. We are glad that you enjoyed our breakfast and the many options that we provide from our hot items to fresh fruit and pastries just to name a few. We are also glad to hear that you took advantage of all our amenities, laundry, exercise room, beverage bar and found all our staff to be helpful and friendly. We hope that if you're in our area again you will allow us the privilege to WOW you again. Deborah Bowyer, F.O.M.

"It's the little things"

5
24/04/2018

The staff is so helpful. They go out of their way to explain charges and make sure you get any discounts available. The breakfast is a bonus. The accommodations are comfortable. We like the coffee station off the lobby.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for the review of your recent stay with us. We are pleased to hear that you were satisfied with the stay overall and that you found the staff to be courteous and helpful. I am also pleased to know that you found the room to your liking and that you enjoyed our coffee bar. We strive to give every guest an experience that will have them coming back to visit us whenever they are in the area. Deborah Bowyer, F.O.M.

"Fully justifies its plus status"

5
24/04/2018

A good place to stay. Some thought at last in the design of the hotel which is unusual, built on a hillside. Good check in and spacious lobby. In fact the hotel is spacious throughout. The rooms are good as are beds, pillows ok. Business centres on each floor. Nice indoor pool which expands into outdoor in season.Breakfast room is spacious and airy and inclusive breakfast is very good. If you are passing through the area make sure you stay

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for staying with us! We appreciate your business. Our owners took great pride when designing our hotel to make it inviting and welcoming. We try to offer the best in Best Western from your initial Front Desk experience to Housekeeping to the Complimentary Breakfast Items and Staff. Thank you for your awesome review! Deborah Bowyer, F.O.M.

"Nice overnight stop on our trip"

5
24/04/2018

Perfect location for traveling east coast. Check in was fast and staff friendly. Room was nice and quiet. Breakfast was supplied nicely and was just right before continuing on our journey. Love the ducks!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay with us. Our staff and management are continually striving to improve performance and overall guest satisfaction. It is nice to know that our guest appreciate our efforts which includes but not limited to making our guests smile with our unique collection of ducks.

"Great Place to Stay"

5
22/04/2018

Staff is friendly - breakfast is fantastic - room is comfortable and clean. We were warmly welcomed and given a Gold status gift. Coffee, juice, lemonade and fruit is available all day. Close to restaurants and highway.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for a very positive review! It is appreciated. Management and staff are always discussing and looking for ways to improve quality and service for our guests and their families. It is always nice to know that they are meeting their goals. Deborah Bowyer, F.O.M.

"Family gathering in Lexington, VA"

4
21/04/2018

Really enjoyed our stay in this hotel. Comfortable beds and room. Bathroom a bit small but fine for the 3 of us. Great hot complimentary breakfast - lots of things to choose from and nice area to sit and eat. Great staff and we had a quiet room on top floor away from elevator. Nice lobby and central stair case.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review. We strive for excellence throughout our guest's stay from comfort to amenities to staff. We appreciate that you have taken the time to let us know how we're doing. Perhaps if you're in our area again we will have the opportunity and pleasure to serve you again. Deborah Bowyer, F.O.M.

"Great hotel!"

5
18/04/2018

We stayed here on the way to Virginia from Kansas for a family wedding. The facility is great, the staff was very friendly and welcoming, the breakfast was tremendous as were the ladies tending to our needs. The stationary bike in the fitness room was excellent as well. I highly recommend this hotel.

"A great pet friendly hotel!"

5
17/04/2018

This is a VERY clean hotel and our pet friendly room was one of the best that we have experienced! The beds were very comfortable and the room was quiet and convenient to taking our dog outside. Breakfast was standard fair and good. The breakfast staff and the reception desk personnel were super! We plan to stay here again!

"Great Night in Lexington!"

5
16/04/2018

We took our grandkids to the Natural Bridge Zoo and Safari Zoo over Spring Break. Spent the night at the Best Western Plus Inn and were extremely pleased with the service, room and amenities. Close to the interstate and just a short drive to downtown the location was ideal. Excellent breakfast buffet. Kudos to Deborah at the front desk - so friendly and personable. She really made us feel welcome.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for such a wonderful review and for staying with us. We strive to offer each and every guest the best stay possible and are privileged to be centrally located to many area attractions. We aim to offer every amenity possible so you feel like you are at home while staying with us. If I can ever help with anything please contact me @ [email protected], I am happy to help. We hope to see you again soon. Jonathan GM

"Great for a weekend"

4
09/04/2018

Continental breakfast was fantastic. Rooms are very clean and staff is very helpful and attentive. Hotel is older and could use some updates but that was the worst I could say about it. Overall good stay.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay with us! We're pleased that you found your overall stay at our hotel satisfactory. If you're in our area again we hope you will choose to stay with us and experience the same friendly service and amenities. Thank You! Deborah Bowyer, F.O.M.

"great visit"

5
08/04/2018

This is a great place to stay in Lexington. The staff is very accommodating and friendly. Hotel is clean. Room comes with breakfast. Dog friendly. Great for groups. Quick access to Lexington. Exercise room. Social areas that are good for visiting.We have stayed here many times.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review! We're continually looking for ways to improve. We love our repeat guests and value your opinion and suggestions. Thank you again, Deborah Bowyer, F.O.M.

"Fabulous "

5
05/04/2018

We had the Best night ever spent in a motel/hotel. Check in was quick and easy. Staff was professional and courteous. Room was clean and neat. Beds were inviting, after a long drive. Very surprised at breakfast. An excellent verity to choose from. Check out was a breeze, too. Thanks, Sandra Hughes

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for your awesome review! You have made me smile to know that we have accomplished our goal of offering an outstanding stay! Thank you, Deborah Bowyer, F.O.M.

"Great overnight stay"

5
02/04/2018

We have stayed at this hotel numerous times and have never had a bad experience. The staff is courteous and helpful. The rooms are comfortable. The breakfast area is large and has a good variety of items. The location is easy access to I-64 and I-80.a

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review! We love the fact that you are a repeat guest and look forward to your next visit. Thank you again, Deborah Bowyer, F.O.M.

"This Hotel was not our favorite Best Western"

3
01/04/2018

We like Best Western. We find them to be family friendly and centrally located in towns we visit. This being said, we found the Lexington Best Western to be dated, not as clean as others we have stayed in and lacking in general comforts. The wall paper was ripped in places, the TV and dresser top was not dusted nor do I assume cleaned in the two days we stayed.There were no toiletries in the bathroom the first night. We did get some the second night. There was a french fry dropped on between the bed and mattress frame when we arrived. The heated pool was cold and small. Breakfast buffett was good with many choices. The hotel was pet friendly and had many places to walk a pet. Parking was ample. The desk help needed to be more friendly. I made a point of making eye contact and greeting them each time we came past but most of the time they were looking down. Other Best Westerns we have stayed out had more of a family friendly feel.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We are sorry that our hotel did not deliver an outstanding experience. Management will address all issues and we hope that you will give us another chance to impress you if you are in our area again. Thank you, Deborah Bowyer, F.O.M.

"Great family facility"

5
30/03/2018

We were exhausted when we reached the motel and it was great to be greeted with a smile. The beds were very comfortable. We really enjoyed the breakfast variety -- fresh fruit options, meat, eggs, biscuits and gravy, bagel, pastries, multiple kinds of cereal -- just to name a few! We highly recommend this Best Western and will definitely stay there again.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for your awesome review. Management and Staff are always looking for ways to improve the quality of stay for our guests. We're very proud of our complimentary breakfast and are always adding selections that will enhance your breakfast experience. Deborah Bowyer, F.O.M.

"Quiet "

3
30/03/2018

Just a one night stay. Our room was spacious, clean and comfy. Breakfast the next morning was a disappointment, a very poor selection. Better to just grab something small or go somewhere else to eat. Lexington is a great small town to explore with interesting shops and restaurants.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to visit the Lexington Area. Our hotel is centrally located to many area attractions. However, we're sorry that you didn't enjoy our complimentary breakfast bar with its many offerings - Eggs, Meat Entrée, Waffles, juices, gluten free items, muffins, fresh fruits etc.. We hope you're willing to give us another opportunity to wow you if you're in our area. Deborah Bowyer, F.O.M.

"Reasonable rate. Good location"

4
29/03/2018

We toured the Natural Bridge attractions. This hotel provided a reasonable rate, fairly close to restaurants and about 10 miles to Natural Bridge. The front desk staff were friendly. Good free breakfast. Only gluten free items were fruit and OJ for me but the others enjoyed sausage/egg/ cheese biscuits, waffles and eggs. There was cereal and danishes too. Indoor pool was a plus for the cold outdoor weather.

"Lexington in the Spring"

5
22/03/2018

We always enjoy working on our property in Lexington on the Maury River in the spring time. We also love staying at the Best Western Hunt Ridge after an arduous day of labor. The Hotel is at a good location, clean and comfortable. They also let us stay with our Cat. The breakfast in the morning is good too. The staff are always helpful and friendly. We have been staying there for over a decade now and pick BWHR over all the other Hotels in Lexington.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your wonderful review. We have found pets are a big part of families and we are proud to have the opportunity to offer pet friendly rooms. Our Staff and Management are continually looking for ways to improve our guest experience which includes complimentary breakfast and amenities. Thank you for choosing to stay with us and allowing us the privilege to serve you. Deborah Bowyer, F.O.M.

"Great place to stay"

5
22/03/2018

This hotel is clean, the rooms are nice and the staff is very attentive and friendly. Margaret and Mary who are sisters operate the complimentary breakfast. They are sweet women who put there all into pleasing you. They were a blessing to my day. I would not hesitate to stay at this hotel again.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
I'm so pleased your stay was enjoyable and the staff was helpful. We want your visit with us to be pleasant and memorable. We will certainly let our Breakfast Staff know they are making a difference. We look forward to your next visit! Deborah Bowyer, F.O.M.

"Good location and great service"

5
20/03/2018

Located close to the interstate. Very clean. Good customer service. Comfortable beds. There were two pools, one outside and one inside, as well as an exercise room. Excellent breakfast with eggs, bacon and sausage. We will stay here again on our next trip.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for an awesome review! It is appreciated! Our Staff and Management are continually striving for guest satisfaction and your comments let us know how we're doing. We look forward to your return visit and the opportunity to wow you again. Thank you! Deborah Bowyer, F.O.M.

"Neat appearance, great hotel considering its age"

4
17/03/2018

Hotel is several years old, but looks in pretty good shape. It has been updated very well, but some age traits just can't be hidden. Beds were SUPER comfy, about as good as some 5-star hotels I've stayed at.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for your review that reflects our efforts to maintain a clean, comfortable, updated hotel. Both Management and Staff take pride in presenting our guests with the best possible stay. Deborah Bowyer, F.O.M.

"Great value!"

5
11/03/2018

Easy to get to from I-64 and U.S. 11; plenty of parking; 3 re-charge stations for hybrids. Check in was easy and quick but when asked how I wanted to pay for the room, I had to point out that I had pre-paid. Room had plenty of space with 2 "smallish" queen beds. Heat/AC worked well and was easy to use >> plus it had a "constant fan" setting which is ideal for the white noise. Big tv, but wifi didn't seem to be that strong on that end of the hotel (we were on the opposite end from the conference center, which doubled as the buffet breakfast area). Bathroom was adequate size and everything worked well. Overall, very clean, comfortable, and pleasant. Breakfast was great >> hot buffet with 3 choices of eggs, sausage or bacon, cooked oatmeal, fruit, breads/muffins/bagels, juices, good variety of teas, etc. Staff were friendly and quietly efficient. For the price, this was a great deal.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to review our hotel! We are continually monitoring and adding upgrades to our hotel offerings such as meeting the rising need for re-charge stations for hybrids etc., Your review gives insight to how we can improve our customer service concerns. Thank You!

"Nice, clean hotel, excellent value"

5
10/03/2018

We have made a one night stop on our Virginia tour near the Virginia Safari Park. The hotel is located close to the highway, where are some shops and restaurants. The staff was very friendly and helpful, the hotel looks clean and new, the breakfast is included in the price, it is an excellent value, it is really a "plus" compared to the basic Best Westerns.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for reviewing our hotel! It is a charming property that really has a lot to offer guests when they are visiting the Lexington, Virginia area.. Our Management team and Staff make the hotel a great place to be for everyone. We are continually listening to our guests likes and dislikes in order to improve our amenities, housekeeping concerns and breakfast offerings. Thank you again for your awesome review! Deborah Bowyer, F.O.M.

"Beautiful location convenient to the VA Horse Center"

5
28/02/2018

This is the second year I have stayed here with my agility dog. We were competing in the Star City Canine Training Club's Agility Trials, and the hotel is very pet friendly. The coffee bar includes lemonade and tea and is always available, and I really appreciated the fresh oranges and apples each day.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review. Our Management and Staff are always looking for ways to improve our guests and their pets overall stay. We are glad that you enjoyed the fresh fruit, complementary hot breakfast, 24 hr hot/cold beverage bar and we appreciate that you are a repeat guest. We look forward to your next visit! Deborah Bowyer, F.O.M.

"Good value"

5
08/02/2018

Weather was bad so we went to Best Western. Service was excellent and the room was great. Breakfast was more than what we expected and again staff were friendly and very informative. keep up the great work.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay with us! We appreciate that you have taken the time to review our hotel and hope you will have the opportunity to visit us again. Our staff and management are focused on providing quality service and product for our guests. You are valued! Deborah Bowyer, FOM

"An overnight on our way home"

3
06/02/2018

We stayed here about 3 years ago and were very impressed. This time the lobby area looked great,shiny floors and clean, We were greeted by a very friendly lady. We could not unlock our door and found out you had to push the handle upwards, strange, it was installed upside down. The room was okay but very dusty all around the edges. Breakfast was okay but the ladies in charge kept standing and watching us which made us uncomfortable and one had a terrible cough, quite a change from last time!!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay and for being a repeat customer. We want to apologize that you did not experience an outstanding stay which is our goal. We strive to provide the best in customer service and the best rooms possible. Please be assured issues that you have brought to our attention will be addressed and corrected immediately. As you experienced in the past, your stay wasn't a typical experience at our hotel. I again apologize and hope you will give us another opportunity to show you how truly awesome we can be. Deborah Bowyer, F.O.M.

"Beautiful place."

5
25/01/2018

We stayed there two nights while attending a funeral. The place was probably updated recently. Breakfast was good, although not the best. I believe it was formally a hunting lodge. We would stay there again.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to notice our recent renovations and taking the time to review our hotel. We are sorry for your recent loss. Staff and Management continually look for ways to improve and enhance our guests stays. I'm sorry that our complimentary hot breakfast with fresh produce, gluten free items, large seating area, etc., did not quite meet your expectations; however, we appreciate and gladly review suggestions that improves our standard of quality. Thank you again. Deborah Bowyer, FOM

"Awesome hotel and staff!! Big dog friendly!! My second time here! :)"

5
15/01/2018

Convenient. Clean. Plenty of parking and well lit. Big dog friendly. Indoor/outdoor pool. Free tea, coco, coffee, fruit, and bottled water available 24-7. Vending machine also on premise. Staff is super friendly. I was greeted at night by Debbie. She was top notch! Very hospitable and easy to talk too. Since it was a slow night we did a pet friendly photo shoot promo for the hotel by the fireplace and Christmas tree. My dog just loved her. What fun!! They have a great free breakfast with a wide variety of items to choose from. While enjoying my breakfast I chatted with Mary, another awesome employee. Before I checked out I had the pleasure of speaking with Deborah not to be confused with Deb. She was a delight as well. Before I left I asked to speak with the manager to tell him how much I enjoyed my stay this year and last year and that I plan on returning again when I pass through the next time. The manager, Jonathan was grateful to hear the good news and thanked me for my business. Overall a wonderful stay and I wouldn't hesitate to stay here again. Thank you to all of the staff!! Happy New Year!! :)

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your kind words and for complementing our staff it is the greatest reward we can earn. They work tirelessly to ensure each and every guest has a great stay from start to finish. If there is anything I can ever help with please contact me @ 540-464-1500 or @ [email protected] We look forward to your return visit. Jonathan Burns CHA GM

"Friendly, Professional, Comfortable"

5
04/01/2018

Our first long trip with our dog couldn't have gone better, in great part to the experience we had at the Best Western Plus. From the moment we checked in and were greeted with a friendly smile and tons of information about the restaurants in the area (as well as a lot of love for our pooch), until we checked out the next morning, the entire staff (front desk, housekeeping) were great. And the price was awesome as well considering it was a holiday period! We will definitely be staying here again!

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We are all about customer service here at The Best Western Plus Inn at Hunt Ridge. We hire the nicest, smartest and most welcoming people we can find. We want you and your pet to have a perfect stay every time. If something happens we want to take care of it the right way. We are glad that you enjoyed your stay with us while visiting Lexington VA where we are just minutes from The Virginia Horse Center, Washington & Lee University, Virginia Military Institute and many Historical Sights. We hope to see you again soon. Jonathan GM

"Vacation Stay"

5
02/01/2018

This Hotel is a great place to stay. I have dogs that we took with us. They are very accommodating and very nice customer service. This place has free breakfast bar. The breakfast is good. Although I wish they had hot oatmeal available. I would definitely stay here again.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay at our hotel. We are proud to be conveniently located and to offer a pet friendly facility because we recognize that pets are a big part of our guests' family. We strive to continually add new item selections to our complimentary breakfast and our staff are pleased to serve our guest and their needs. Thank you again! Deborah Bowyer, F.O.M.

"Two Stays In One Week"

4
02/01/2018

We stayed at this Best Western Plus location twice this past week as we were coming and going on Holiday Week family visit. This location proved to be convenient to Route 81 without being right on top of the highway. The basic room (we got the same room both times) was comfortable and clean. There was one minor repair needed--the toilet seat had broken feet (bumpers?). The complimentary breakfast was excellent with many choices and the room rate made our stay a great value. The staff we met were almost all very pleasant with one exception at our first check-in. We would definitely consider staying at this location again

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay with us as a repeat guest. Our staff and management are continually striving to improve performance and overall guest satisfaction. At any time during your stay please let our front desk know your concerns and they will address those issues with the various departments (maintenance, housekeeping etc.). We truly appreciate our guests. Deborah Bowyer, FOM

"Great place"

5
27/12/2017

The room and bathroom were clean and nice. The price was affordable. Breakfast was delicious with lots of choices. I'll choose to stay here again when I'm back I the area. Thank you for the great service and place to rest.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to give us your thoughts on your experience at our hotel. I am glad to hear that you found our staff to be courteous and accommodating and that our housekeeping staff are doing a good job. We love our repeat guests and look forward to the opportunity to provide continuing quality service. Thank you! Deborah Bowyer, FOM

"NIce hotel in a lovely town"

4
23/12/2017

Enjoyed my stay here on my way to the NE for Christmas. Very affordable, clean and quiet. I highly recommend a stay here so you don't pass up seeing Lexington, a gem of a little town, especially at Christmas-time!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for your review we appreciate our guests and try to make each stay as pleasant and enjoyable as possible. From our breakfast, housekeeping, maintenance and front desk staff, thank you for staying with us and Happy New Year!

"Great experience"

5
18/12/2017

Informed the front desk we would be late, was assured that wouldn't be a problem. Everyone we encountered was super nice (front desk, breakfast staff). The room was bigger than I expected. Very nice and clean room. Was just for an overnight stay an route to my destination but would stay here again if need be. Extremely pleased with this hotel. Thank you Best Western Plus Inn at Hunt Ridge!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to give us your thoughts on your experience at our hotel. I am glad to hear that you found all of the staff to be courteous and accommodating and that our housekeeping staff are doing a good job. We hope you will have the opportunity to visit us again and find the same great service. Deborah Bowyer, FOM

"Great stopping point"

2
18/12/2017

Stopped at the Inn at Hunt Ridge on our way to South Carolina. Great facility, very clean and very quiet. Breakfast was well supplied by Mary and Jan who constantly monitored the food. Very good. Many choices for restaurants nearby and a Walmart down the road if you need anything. Good highway access. Gas stations on the way in and out to the highway. Will stop again on our way home.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks so much for staying with us and for taking the time to share your comments. It's nice to see your stay was enjoyable and we do hope you will visit us on your return trip. Please contact Jonathan Burns at 540-464-1500 and ask him for a super rate on your return! Thanks, Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Pleasant place to stay"

4
15/12/2017

We enjoyed our stay here, the people were very helpful, rooms are clean, very quiet surroundings, nice work out room and there are some shops convienently located nearby. Margaret and Mary, who took care of the breakfast, were very welcoming.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for taking the time to review our hotel. We are pleased that you found our hotel and staff accommodating. We find that Mary and Margaret bring a refreshing change of atmosphere to our complimentary breakfast area and hope that if in the future you are in our area that you will allow us the opportunity to serve you again. Deborah Bowyer, FOM

"Comfortable and a good breakfast included"

4
10/12/2017

We booked through Hotwire and got good value for a room that was more premium priced. The room was comfortable and clean but nothing exceptional. What was better than average was the breakfast included with a good selection of eggs, pastry, and sausages. There was a pool and exercise room, but we did not take advantage of them this time.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay with us. We are thankful that after traveling and being tired you got a good nights sleep in a clean and comfortable room with an above average complimentary breakfast the next morning including hot and cold foods, fresh fruit etc., We really appreciate that you took the time to review our hotel and from your feedback we will look for ways to improve. Deborah Bowyer, FOM

"Fabulous night stay"

5
08/12/2017

My husband and I and our service dog had a fabulous stay here on our way from New Jersey to Tennessee. Everyone from reception to housekeeping to breakfast staff were friendly and helpful. Our room was spacious, up to date, comfortable and clean. We always expect a good spread for breakfast at BW Plus, and here they didn't disappoint. We also found a couple of delicious options for dinner nearby. We'd definitely stay here again!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to give us feedback on your recent stay with us. We are glad to hear that you felt welcomed when you came in after a long day on the road. I am pleased to hear that you found the breakfast to your liking and that you enjoyed what experiences you had at the hotel. We hope that you come back and see us again and get to enjoy more of what we have to offer here. Deborah Bowyer, FOM

"Great Place, Excellent Value"

4
08/12/2017

This was a great place to stay, very friendly staff, rooms and lobby were very clean and it was close to downtown Lexington. The lobby was decorated for Christmas and smelled wonderful. The price was reasonable and a good value. I enjoyed breakfast and the coffee was plentiful. I would definately return.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
I want to thank you for staying with us and taking the time to let us know about your stay. We strive to offer the best stay to each and every guest. There are many wonderful things to see and do in the area, hopefully you will be able to visit again soon. Thank you again for staying with us. Jonathan GM

"Best Western Plus Hunt Ridge"

4
06/12/2017

We've stayed at this hotel several times and have always been happy with the experience. The staff are friendly and helpfull. The 2 ladies that take care of the breakfast area do an especially good job.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review, we love that you are a valued repeat guest. Our staff and management try to offer the best in hotel accommodations and your review let's everyone know that they are meeting their goal. Deborah Bowyer, FOM

"Great stay!"

5
01/12/2017

We stopped here for a night on our way from Virginia to Ohio. We were impressed with the friendliness of the front desk employee and then with our clean and comfortable room. The 24 hour beverage bar in the lobby was a nice surprise. The complimentary breakfast was one of the best we've ever had. There was a great variety of hot and cold items and Jan and Andy kept the buffet fully stocked and the breakfast room clean. The topper of our visit was the cute little rubber ducky that every guest receives which had us leaving with a smile on our face. We will be back,

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to give us your feedback, and I am pleased to hear that you found the breakfast to not only satisfy but that it also made such an impression that you consider it to be the best breakfast that you have had. We like to take great pride in offering hot options like eggs, bacon, and waffles as well as our fresh fruit options and pastry options. It is very nice to hear a compliment to the staff for friendliness and helpfulness as we pride ourselves in a customer service experience like no other. We look forward to seeing you again. You are appreciated! Deborah Bowyer, FOM

"Ok, but not great"

3
01/12/2017

I sat in the lobby to read and I noticed several guest trying to check in and there was no one at the front desk. The young man that was working kept leaving the front area which in affect caused new guests to have to wait on someone to come to the front. There was no bell to let anyone know someone was up front. I found that unacceptable and was glad I wasn't the one having to wait for someone to come to the front to check me in. I will say that this is the first time I have noticed this at this particular hotel. I have family in the area and this is where I normally stay and the service in the past has been much better.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for taking the time to write a review to let us know an area of concern that will definitely be addressed! I apologize to you and to all our guest who may have experienced this similar situation without our knowledge. It is our policy and standard to always put our guests first from check-in to check-out and I personally want to thank you for making myself and management aware of this situation. Deborah Bowyer, FOM

"Excellent clean new hotel"

5
29/11/2017

Great hotel with very clean rooms and friendly staff. The location is very convenient. This is a new hotel with all necessary conveniences. Beds are comfortable. I would recommend this hotel to anyone based on my stay.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We are all about customer service here at The Best Western Plus Inn at Hunt Ridge. We hire the nicest, smartest and most welcoming people we can find. We want you to have a perfect stay every time. If something happens we want to take care of it the right way. We are glad that you enjoyed your stay with us while visiting Lexington VA where we are just minutes from The Virginia Horse Center, Washington & Lee University, Virginia Military Institute and many Historical Sights. We hope to see you again soon. Jonathan GM

"Thumbs Up"

5
27/11/2017

We were greeted by a friendly staff. Room was clean and housekeeping staff were also very helpful and friendly. Breakfast was great with a pretty good selection of items. The hotel is located off one of the main roads in Lexington. Easy access to just about everything.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We appreciate your positive response! Our staff and management thank you for allowing us the privilege to serve you. Our breakfast attendants also appreciate your feedback. They enjoy providing a wide variety of items that include fresh fruits, gluten free, cold and hot items etc., and are always looking for items to enhance your breakfast experience. You are appreciated! Deborah Bowyer, FOM

"Nice Stay"

5
23/11/2017

This is a lovely place with friendly service. Our room was spacious and clean. Breakfast was better than expected and in a large nice room. Really on the value scale, we have rarely seen better. Top of the line for a moderately priced inn. We will look forward to our next stay.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to tell us about your recent stay. Our staff and management has a goal of leaving a lasting impression on guests to make their experience at the hotel a memorable one. I am pleased to know that you were able to enjoy the accommodations and amenities and we look forward to your return visit. Deborah Bowyer, FOM

"A great hotel and staff"

5
22/11/2017

My wife and I stayed at the BW Plus Inn at Hunt Ridge in November 2017. Upon our arrival the staff were warm and friendly. The breakfast was better than most free hotel breakfasts. The room was comfortable and relaxing. I would definitely stay here again. It is a real plus that a nice Waffle House is just down the street.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for reviewing our hotel. Management and staff are continually looking for ways to make our guest comfortable and relaxed because your business is very important to us. We try to offer a variety of selections such as fresh fruit, gluten free items, hot and cold items etc., for our complimentary breakfast to enhance your experience. Thank you again. Deborah Bowyer, F.O.M.

"A pleasant place to stay"

4
20/11/2017

Overall, this was a pleasant place to spend the night as a break between a two-day road trip. I was surprised at the number of amenities available, and the willingness of the (very friendly) staff to accommodate my needs. The room was surprisingly clean for a pet-friendly hotel - a definite "plus." I would have given this five stars if the bathroom had been cleaner. The soap dish was dirty, the fixtures had dirty, soapy fingerprints, and there was hair in the sink and the tub. The main room had obviously not been dusted in a long time, but the bed was clean, which is what I care about the most. There was a nice assortment of food available at breakfast - even gluten-free items were available! My only negative comment about breakfast is that the scrambled eggs were too salty. I will definitely stay here again, and hopefully next time I will have time to enjoy more amenities, like the pool and the fitness center. They even have a laundry room available, and complimentary beverages/snacks 24-hours a day! Thanks for a nice stay!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for taking the time to let us know about your recent stay. I am sorry that all your expectations were not met and your concerns will be addressed. We strive for excellence for each and every guest. We will use your feedback to improve the quality and service we provide. I assure you that management takes the time to read every social media review as well as our in house surveys, this provides a continual review process that helps to better everything we do at Best Western Plus Inn at Hunt Ridge. We love our guests treating them like family and always hearing them out. We look forward to your return visit. Deborah Bowyer, F.O.M.

"best of the best westerns"

5
18/11/2017

just the finest of best western motels. we stayed in a similar best western in rapid city, sd this year while on vacation it was ok but the best western in lexington, blew it away as far as location . friendlyness closeness to parking, wonderful free breakfast, and cleanness.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your awesome review! Our owners, management, and staff continually strive to improve and wow our guest! You are appreciated! Deborah Bowyer, F.O.M.

"Great two night stay"

5
16/11/2017

My husband and I enjoyed our stay at this hotel. Especially the complimentary breakfasts. Margaret and Mary made our mornings even more enjoyable with their friendly conversations. Two wonderful ladies!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for reviewing our hotel. Management and staff are continually looking for ways to make our guest comfortable and relaxed and your comments let us know that they're accomplishing their goal. Deborah Bowyer, F.O.M.

"Friendly Staff and nice location"

5
15/11/2017

Stayed here one night while driving through Virginia on a leisure trip. Chose the hotel due to its pet friendly rating. Check in was extremely easy. Nice to be recognized as a Diamond member. Room was large, clean and comfortable. Breakfast in the AM was very good; lots of fresh fruit, including pink grapefruit, my favorite! Easy on and off the Interstate. Gas station located near by, as is a small strip mall, with a Walmart.

"Outstanding BW Plus In Lexington Virginia says it all!"

5
14/11/2017

Outstanding describes the helpful and friendly staff at this best western plus. It also describes the facility inside & out and its amenities & wonderful breakfast. Upon arrival we were greeted warmly. Check out was a warm welcome in the morning as well.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
I'm so pleased your stay was enjoyable and the staff was helpful. We want your visit with us to be pleasant and memorable. Thanks for taking the time to share your comments for other travelers. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Like an Old Friend"

5
13/11/2017

The Best Western at Hunt Ridge, Lexington, VA is like an old friend. You know the warm feeling you get when you see an old friend and get a smile on your face? When we pull into our hotel parking lot in Lexington, there is an immediate warm happy feeling inside, like seeing an old friend. A comfortable, relaxed feeling.You know they have your best interest at heart, and you know you are going to be taken care of. Thank you Best Western staff for making us feel welcome EVERY time we come. Thanks for making our stay like being with old friends.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for being loyal guest of the Best Western Plus Inn at Hunt Ridge. We love it when family comes to visit! Your kind words will be shared with the entire staff and we all look forward to your next visit with us. Safe travels! Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Road trip"

4
06/11/2017

Looked forward to stay since reviews were good. Our reservation was not showing, so check-in was slowed up. Didn't seem to want to do anything about it until one of the receptionists sort of found it. Front desk was not very helpful with suggestions for restaurants. Logging on for Internet was difficult and frustrating since the password we were given was invalid.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks for sharing your comments. I'm sorry you had some difficulty at check-in and with the internet password. I will address these issues with the General Manager to see what the problem was. We want to do everything possible to keep it from happening again. Thanks for bringing these to our attention. I hope you will visit us again to show our try hospitality. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Best Western Plus Inn at Hunt Ridge"

5
04/11/2017

Best Western is my first hotel choice and this hotel is no exception to providing special touches other hotels do not do. We didn't want to leave in the morning. Fireplace in the lobby. Rubber duckies to remind us of the stay. Who does that?

"Great place to stay."

5
02/11/2017

Super location. The staff goes above and beyond to make you feel at home. Breakfast is as good as any first class restaurant in both variety and quality. The location is excellent with plenty of places for dinner and entertainment.

"Mary and Margaret - hooray!"

5
01/11/2017

I travel a great deal for both business and pleasure, but I've never before been compelled to write a review - either positive or negative. But I had to drop everything this morning before checking out to rave about my experience at this hotel. This is a business stopover so I expected a routine, business-as-usual hotel stay. Not only was this hotel surprisingly clean, comfortable, and fresh, the breakfast buffet is hands down the best I've ever experienced in a "chain" type hotel. The dining room was lovely and elegant (part of a conference facility onsite); the food was fresh, lots of choices, well presented so that there weren't lines waiting for any particular type of breakfast item. But the thing I am most excited about is the pleasure of meeting Mary and Margaret - two beautiful sisters who tend the breakfast area and meal lovingly and carefully. They are inspiring, welcoming, and thoughtful. When I got up this morning and trudged to breakfast, full of thoughts about a day full of meetings ahead and feeling tired, never did I expect to have such a lovely, welcoming experience. It made my day, and I won't soon forget my interactions with these two star employees at this wonderful hotel. Thank you, Mary and Margaret! I'll be back to see you when in the area!!!

"One of the best in Lexington!"

3
27/10/2017

Our daughter attends college in this area so we visit Lexington often! Clean and updated motels are difficult to find in Lexington and the prices can be high at different times of year. We have found this particular Best Western to fit out needs the best. The rooms are kept clean. The breakfast in the morning is really well done. I have always appreciated the staff lady who cares for the breakfast are. She is always keeps everything well stocked! My one request would be if there could be rooms that do not have pets stay in them. As a family who does not have indoor pets this would be a plus for us!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your awesome review! Our staff and management are continually striving to improve our guest experience with quality service, amenities, complimentary breakfast modern décor and reasonable rates.

"Great hotel that's close to the Virginia Horse Center"

4
27/10/2017

We have gone to Lexington for an event at the Virginia Horse Center and have stayed at the Best Western for the past two years. I would say that it's the best hotel we've stayed in for the event. The room was very clean and well done. We really enjoyed the breakfast buffet. It was very spacious and had a lot of choices such as scrambled eggs, omelets, waffles, sausage, etc. Our only suggestion is to request a room on the third floor so you won't hear people moving around above you. Overall I would highly recommend anyone to stay hear if you're hear for an event in Lexington.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for a very positive review! It is appreciated. Management and staff are always discussing and looking for ways to improve quality and service for our guests and their families. It is always nice to know that they are meeting their goals.

"Best Western Plus"

3
24/10/2017

At $180.00 a night, I found that the "perks" that made this a Best Western Plus was really lacking. As far as I was concerned, there was no difference with this hotel from a regular Best Western or any other hotel.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for taking the time to let us know about your recent stay. I am sorry you did not enjoy your time with us. We strive for excellence for each and every guest. We will use your feedback to review and improve the service we provide. I take the time to read every social media review as well as our in house surveys, this provides a continual review process that helps to better everything we do at Best Western Plus Inn at Hunt Ridge. We love our guests treating them like family and always hearing them out. We are sorry that you did not find our indoor heated pool, complimentary breakfast with fresh fruits, gluten free items and hot bar satisfying but hope you will give us another opportunity to impress you. We hope to see you again soon.

"Clean, well run and friendly staff who always tries to help make the stay pleasant"

4
24/10/2017

Very good daily breakfast buffet. Margaret and Mary always keep it well stocked, great variety of fresh food and very clean. They are always pleasant and cheery even early in the morning. All hotel staff always go out of their way to help any way they can. We were here for a large horse show and in spite of the hotel being full, the staff always had time for anything that would help.

"Great Looking hotel"

5
24/10/2017

This is a very nice hotel to stay out. The staff is great, the outside appearance of the hotel is very pleasing. Love how it looks and how the grounds are maintained. The cleaning staff does a great job.

"best place"

5
22/10/2017

This was a very nice and quite place to stay. Its good for any reason. I am going to stay here if we have to go back.some people like the view it is great. it also is located in a very good place.so book it today.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking time to review our hotel. We are always appreciative of our repeat guests and look forward to seeing you again.

"Great Hotel"

4
18/10/2017

Great location. Love the hotel. Friendly staff. Love the rubber ducky!!! The staff is super friendly. The rooms are very clean. For us the beds were a bit too soft...bad back. But if you like a soft bed this is the place. Very quiet well kept hotel.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to tell us about your recent stay. We are very glad our rubber duck accomplished its purpose by making you smile, that our staff made you feel comfortable and our housekeeping and maintenance performed their jobs effectively.

"Great place "

5
16/10/2017

This was our half way motel to and from Amish country. Rooms extremely clean. Staff was very friendly! We have never stayed in a Best Western before and this one out shines some of the other nice motels we've stayed in! Only thing we didn't like was the room with 2 queen beds are too close to the wall.

"Breakfast & Hotel Rooms"

5
13/10/2017

The 4 day stay was great. Our room was clean. The beds very comfortable. The breakfast was excellent thanks to the two cooks Mary & Margaret. The eggs & bacon were excellent & kept very warm even at 9:30 in the mornings. The breakfast sent the hotel over the top for our group of retirees occupying 7 rooms. I usually stay at expensive hotels but not any more. This was a moderate price in October during the week.

"Excellent stay with group"

5
12/10/2017

We were a group of retirees meeting for an annual retreat. Wonderful accommodations, staff and amenities. The location allowed up easy access to attractions in the area and centrally located to travelers arriving from both northern and southern locations.

"Clean, Fresh, Polite, Professional"

5
09/10/2017

Super place to stay. Clean, new, nice, and friendly staff, too. Huge breakfast selection and breakfast area. The manager was helpful to us. Even the cleaning staff greet you in the hallway and say, "Good morning." We stay here each time we're in Lexington.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for your review and being a much appreciated repeat guest. It is nice to know that our staff and management are doing their best to deliver the best possible lodging experience.

"Ok, but overpriced "

3
02/10/2017

We stayed here this past weekend for two nights. We had a king room with a balcony, but it was ground floor facing the parking lot, so really pointless. The room was ok, the bed was good. The walls are thin. You can hear people in the next room talking. The breakfast was not much, we went to IHOP for a real meal both mornings. For $190 a night I have come to expect much more from a hotel. Lexington is great though! Lots of history to see.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review. We are sorry that our breakfast bar did not meet with your approval. We try to offer a complimentary breakfast that offers healthy options such as fresh fruit and gluten free items as well as breakfast meats, bakery items, eggs, omelets and hot waffles. Our staff and management are always striving to provide the best possible stay for our guests in a very competitive market.

"Very good hotel spoilt by miserable staff"

3
29/09/2017

Most things about this place are very good: rooms excellent, sparkly clean, above average breakfast, great location with views of Blue Ridge from front of Hotel. However, we have rarely come across such miserable front desk staff. Our arrival was greeted with a few grunts and the usual keyboard tapping on the computer. The keys were handed over with hardly a word and she just gave us a piece of paper listing the hotel amenities. No welcome smile or chat at all. We got the impression that the lady would rather be anywhere else that day. We thought we might have caught her on a bad day but she was just as miserable two days later when we checked out. We had some interaction with two other staff members and they seemed to come from the same mould - efficient and not actually rude but definititely not happy in their jobs. In every other respect I would give this hotel a 'very good' rating but the attitude of the front desk staff means I have to downgrade it to 'average'.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
First I would like to say thank you for taking the time to review our hotel because we appreciate our guests and their opinions. I am very sorry that our staff failed your expectations but I can assure you this issue will be addressed! If you're in this area again I hope you will give us another chance to redeem ourselves and provide you service with a smile. Thank you!

"Uncomfortable "

2
28/09/2017

Pillows are a fairly important part of a place you pay to sleep in. After battling the ginormous pillows for 3 hours, I called the front desk to ask for a different pillow (which I've never done in my life) and they told me that the 4 pillows (yes four) on each bed are all the same in every room all through the hotel. No others. The woman suggested I get a towel from the bathroom to sleep on. Fortunately, I told her I would check out if they couldn't fix and she told me that was fine they wouldn't charge me.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay. I want to apologize that we did not wow you with an outstanding experience which is our goal with each and every guest. We strive to provide the best in customer service and the best rooms possible. I will ensure the issues are addressed and corrected immediately. As you can see from our other reviews this is not a typical experience at our hotel. I again apologize and hope you will give us another opportunity to show you how truly awesome our staff and facility are.

"Will be back......"

5
26/09/2017

Great hotel, great location, great staff. Clean, comfortable room, balcony was a nice touch; picture is our view.... And, when the desk clerk tells you where to go eat, listen to him! We will be staying there again!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to give us your thoughts on your experience at our hotel. I am glad to hear that you found all of the staff to be courteous and accommodating and that our housekeeping staff are doing a good job. We hope you will have the opportunity to visit us again and find the same great service.

"Here we go again"

5
25/09/2017

Lexington is a smaller town and options are limited. However, if you want a place to stay where the team treats you great and the rooms and the hotel is clean you pick this hotel. We stay often because of the central location to our son's college. I also enjoy the fact that in many ways we have become family with the team. So if you are in the area again I would recommend BWHR!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks so much for choosing to stay with us, for sharing your comments with others and letting us know that you feel a part of our Best Western family. It truly makes our staff and management smile to receive positive reviews. You have brightened our day! Thank You!

"very satisfactory"

4
23/09/2017

My stay was very satisfactory and the staff was very courteous and helpful. The room was completely adequate and everything functioned well. The breakfast offered a large variety of items, including fresh fruits and pastries.

"Shabby amenities"

2
18/09/2017

The pool was freezing, had small pieces of trash in it. We were told nothing could be done until maintenance came the next day. Never got left enough towels and washcloths for our family. Breakfast bar was precooked, lukewarm, often soggy snd poir quality

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay. I want to apologize that we did not wow you with an outstanding experience which is our goal with each and every guest. We strive to provide the best in customer service and the best rooms possible. I will ensure the issues are addressed and corrected immediately. As you can see from our other reviews this is not a typical experience at our hotel. I again apologize and hope you will give us another opportunity to show you how truly awesome our staff and facility are.

"Great stop"

4
18/09/2017

Updated clean Fresh and pet friendly! Would stop again in the future. Breakfast leaves a little to be desired but still ok just don't eat eggs if runny or slimy and park out front not on side as there are many fall risk trip hazards

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review. We are always striving to improve our quality of service and safety. Reviews are taken seriously and we are reviewing the topics that you have submitted and hope you will return to see improvements that may have been initiated due to your review.

"Very Nice, clean, comfortable and friendly"

5
15/09/2017

We were impressed with how clean the hotel was, the beds were comfortable and the were many choices for breakfast. But for being heated the pool was on the cooler side. The staff were helpful, friendly and welcoming.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay with us. Our staff and management are continually striving to improve performance and overall guest satisfaction. At any time during your stay please let our front desk know your concerns and they will address those issues with the various departments (maintenance, housekeeping etc.). We truly appreciate our guests.

"They truly go the extra mile!"

5
12/09/2017

I stayed here for a week whilst on business in Buena Vista and must say that this was a very comfortable and friendly hotel where they really do go the extra mile. I have to say a special thanks to the wonderful Front desk Manager Deborah Bowyer who really helped me out of a hole when I needed urgent help getting to my place of business. I cannot thank her enough and have no hesitation in saying this is one of the kindest and most customer facing things that has ever happened to me whilst staying at a business hotel. A sincere thank you to her and to this fine establishment!

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to give us your thoughts on your experience at the hotel. I am glad to hear that you found all of the staff to be courteous and accommodating. We you will have the opportunity to visit us again and find the same great service.

"Above expectations breakfast!"

5
08/09/2017

We stayed in room 229 on the back, it was very quiet and very clean. It was a pleasant walk past the heated indoor/outdoor pool to the breakfast room which had the news on and pretty much any breakfast food you could want. Little Margaret was the attendant and cook. She is a one in a million lady! Best Western should give her a good raise or a vacation on them. We will absolutely come back here and hope to enjoy her deliscious food and southern hospitality again. Unbelievable!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for your review we appreciate our guests and try to make each stay as pleasant and enjoyable as possible. From our breakfast, housekeeping, maintenance and front desk staff, thank you for staying with us and we look forward to seeing you in the future.

"Good hotel- above avg hotel breakfast"

4
04/09/2017

We chose this Best Western as a convenient place to stay after a visit to the Natural Bridge Park. Good pet-friendly hotel with very soft sheets and towels. The free breakfast was way above average with enormous fresh blackberries and blueberries and many more healthy options than usual. Don't worry, they had bacon and waffles too.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for making me smile! Your comments are appreciated and welcomed! If in our area again we look forward to your next visit. Thank you!

"Average Hotel - Indoor/Outdoor Pool and Free Breakfast"

3
03/09/2017

Pros: Free Breakfast in nice spacious breakfast area with TVs and good amount of breakfast choices; interesting indoor/outdoor pool - fun to be indoors and then swim outside in the cool fresh air. Cons: The room we had a stuffy smell to it. The air conditioner was very loud. But for a quick 1 night stay it was decent.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for staying with us and letting us know about your recent stay with us. But I must apologize that you found us to only be average, when we strive for extraordinary. I will have our staff check your room to ensure that the AC is working correctly, when they aren't they can certainly make the room stuffy. I hope if you are in the area again you will give us another opportunity to WOW you with our service and amenities. We look forward to seeing you again soon. Jonathan GM

"Best Western Plus is always a plus!"

5
31/08/2017

Myself and my coworkers really enjoyed staying at the Best Western Plus in Lexington VA. This was our first time here but it will most certainly not be our last. We travel every week for business and we always go back to hotels we like. This Best Western is very clean and comfortable. Everyone was nice and friendly. The location is convenient right off the interstate. There are restaurants close by and it's close enough to downtown where you can enjoy the local restaurants.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We appreciate your positive response and are excited and look forward to your future visits. Thank you for allowing us the privilege to serve you. You are appreciated!

"3 stars if room was clean and staff was friendliet"

2
31/08/2017

BW plus. Staff didn't know what made it a plus when asked. Room was dirty. On checkout, staff doesn't smile, no good morning. When told about room, staff said they would make a note. No apology. "Was there anything else? No? Then you're good to go" was the response.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am so sorry that you did not enjoy your time with us. We strive to offer the best stay to each and every guest with clean rooms and out of this world customer service. We will use your feedback to better the service we provide. I again apologize for the problems during your stay and I hope you will give us another opportunity to provide you with the excellent service that we are known for. Jonathan GM

"Not worth the cost"

2
31/08/2017

No fresh towels provided without a special request. Trash left in the room. Beds not made. After notifying the front desk, we were supplied with towels and they took the trash but beds were still not made and no offer of a different room was made.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am so sorry that you did not enjoy your stay. We strive to offer the best stay to each and every guest with clean rooms and fresh linen; however, if a "Do Not Disturb sign" is displayed on door no one will enter your room to perform any service. We will use your feedback to better the service we provide. I again apologize for the problems during your stay and I hope you will give us another opportunity to provide you with the excellent service that we are known for

"Best Western Plus Inn"

5
27/08/2017

Best Western Plus Inn at Lexington Virginia has clean rooms, very good bed mattresses,well-organized, friendly staff and a good free hot breakfast. They do have a indoor and outdoor pool that is well-maintained and clean.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay at our hotel and we hope if you are in this area again that you will choose to be a repeat guest. We try to maintain a high standard of excellence in all areas of our property from our friendly staff to clean rooms to our outdoor/indoor swimming pool to an excellent hot complimentary breakfast.

"Very nice, comfortable hotel"

4
27/08/2017

We stayed here for one night while on a road trip and were quite satisfied with our room and the facilities. The breakfast was quite good and should satisfy most people. There were plenty of choices and the staff kept it well supplied. If in the area again, I'm quite sure I'll choose to stay here.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review and we are glad that you found your stay satisfactory; however, we would like the opportunity to make your return visit outstanding.

"Clean rooms and pleasant staff"

5
21/08/2017

We stayed for 2 nights. The staff was super friendly after our 5 1/2 hour drive. The rooms were very clean. I would also note the the beds were comfortable. We were in for the weekend for the VMI Matricualation and will use this hotel again for our future stays.

"Excellent the Second Time Around"

5
20/08/2017

Another great stay at this property. Crisp and clean, good amenities, easy-to-access location...this is a good option for anyone visiting the Lexington, VA area. The breakfast buffet offers everything from scrambled egg and waffles to cold cereals and fresh fruit. A pool and work-out center are also available.

"Outside better than inside"

3
20/08/2017

Was disappointed in the cleanliness of the hotel. I had no idea this hotel allowed pets in ALL rooms. I'm a pet owner that didn't travel with my pet or allow my pets on furniture. Our first room had dog hair on the comforter and pet stains on the floor. Lacked vacuuming and had water stain behind the wall paper in corner of room - very musty. We were moved to another room and the lack of vacuuming was worse. Actually through out the hotel vacuuming was clearly needed. The beds were comfortable and the breakfast room was roomy offered fresh berries and the usual cereals, juices, coffees etc. The front desk staff were okay, nothing special. They did move our room due to the pet hair etc.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for taking the time to let us know about your recent stay. I am sorry you did not enjoy your time with us. We strive for excellence for each and every guest. We will use your feedback to review and improve the service we provide. I take the time to read every social media review as well as our in house surveys, this provides a continual review process that helps to better everything we do at Best Western Plus Inn at Hunt Ridge. We love our guests treating them like family and always hearing them out. We hope you will give us another opportunity to impress you. We hope to see you again soon. Jonathan GM

"Very Nice"

5
16/08/2017

We had previously stayed at a Best Western Plus in Pennsylvania. This one was very nice. The rooms were just a bit smaller than average, in my opinion, but very clean and nicely appointed. The beds were a bit softer than usual.

"Great experience"

5
10/08/2017

We were extremely satisfied with our stay at this hotel, the staff was exceptionally friendly and helpful, the breakfast area was spacious and had a wide variety of items available. The room was clean and fresh. Overall one of the better experiences we have had at a hotel. There are a number of things in the area to do as well.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to review our hotel. Our staff and management appreciate the opportunity to serve and provide the best stay possible. Thank you again!

"Great place to stay"

5
06/08/2017

Our family enjoyed a one-night stay at the hotel. The staff was warm and friendly and the accommodations were very nice, as expected. The beds were soft and comfortable and made for an enjoyable night's sleep. Our children had fun in the pool and wore themselves out playing in it. My teenage son worked out in the well-appointed exercise room and had a great time there. The breakfast bar was good and above average for this type of hotel. We greatly enjoyed our stay here.

bwphr, Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to tell us about your recent stay. Our staff has a goal of leaving a lasting impression on guests to make their experience at the hotel a memorable one. I am pleased to know that you were able to enjoy the accommodations at the hotel such as the 24-hour beverage bar and our complimentary breakfast. I am also glad to know that you found the beds to be comfortable and that you were able to get some good rest. I am glad you were able to take advantage of the pool and the exercise room. We hope that you are able to come back and visit us again soon, and we thank you for staying at Best Western.

"Best Western Plus at Hunt Ridge"

5
05/08/2017

This is by far the best hotel I have visited in a very long time. Clean very helpful. Great Breakfast area and food can't be beaten. Lot's of fresh fruit. The lady's there go out of their way to make your stay wonderful.

bwphr, Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to tell us about your recent stay. We are glad that you enjoyed your stay with us and found the breakfast to be a nice amenity with our fresh fruit options. We are glad that the staff made a lasting impression on you, and we hope that you come back to visit us again. Thank you for choosing to stay with Best Western.

"An Innl with a View"

4
04/08/2017

Best Western Plus Inn at Hunt Ridge is on a ridge and provides a lovely setting. We did not ask for a room with a view, but wished we had. Our room was quiet and well maintained. The inn is convenient to the highway and to the city of Lexington. We enjoyed a quick trip into Lexington to see the sights.

bwphr, Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to give us feedback on your recent stay. We are glad that you were able to enjoy your room as well as the city of Lexington. We hope that you will come back again and enjoy a room with a view of the Blue Ridge Mountains, as well as enjoy what the town of Lexington has to offer. Thank you for choosing to stay with Best Western.

"Recently Renovated"

4
03/08/2017

Very clean, pretty, newly renovated and very nice staff; they also allow pets for an added fee.Great place to stay on a road trip or if you are visiting someone who goes to Washington and Lee or the Military school. VA horse show grounds just down the street.

bwphr, Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay. We are glad that you were satisfied with your stay and were able to enjoy all that we have to offer here. We did recently finish up renovations on all three floors of our hotel and our conference area. Our staff strives to offer excellent service and allow for a pleasant stay and we are pleased that you were able to enjoy them. Our location does offer a quick drive into Lexington and also ease of access to the Virginia Horse Center, which is used frequently by a majority of our summer guests. We hope that you will come back to visit us again, and we thank you for choosing to stay with Best Western.

"Beautiful setting"

3
01/08/2017

Best Western Lexington, VA has a beautiful setting with the surrounding mountains and the hotel itself is very nice. The brickwork is grand and fits the area. The rooms were decorated very nicely and were clean. We loved that the rooms had a mini fridge. Coffee and juices, lemonade, tea were available all day which is a very nice feature. Breakfast was good and plentiful. The only issue was the rooms had a funny musty smell and the pool was down for maintenance. What hotel schedules pool maintenance in July??? If not for those 2 issues, I would have given it an excellent rating.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I do apologize for the pool being down, however it was not something we scheduled. There was an problem with some of the equipment that controls the chemicals for the pool. Once the part was replaced it did take about 48 hours for the water to become swim-able again. We did arrange for our guests to use the pool at our sister hotel or allow them to move to a different hotel. I am happy you enjoyed the rest of your stay as we strive to offer an excellent stay to each and every guest. We hope you enjoy the rest of your summer and that we will see you again soon. Jonathan GM

"Pool was not working"

2
31/07/2017

No one warned us that the pool was not in operation during our stay prior to arrival. That is why we booked this hotel. The front desk staff seemed like they didn't know how to handle my complaint for this during check in. We booked this hotel so my niece and nephew could swim in the pool after the 3 hour drive, but that didn't happen!

bwphr, Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We appreciate you taking the time to give us feedback on your recent stay with us. I would first like to apologize that the pool was not in working order when you arrived, and that you were not notified prior to your arrival. I am aware, however, that the Comfort Inn in Lexington was allowing guests from our hotel to go and use their pool facilities while ours were undergoing cleaning and maintenance. I hope that the rest of your stay at the property was satisfactory and that you were able to take advantage of the other amenities offered at our property like our complimentary breakfast and our 24 hour beverage bar. We hope that if you are in the area again, you will give us the opportunity to change your impression of the hotel and that you will be able to enjoy the pool. If there is anything we can help you with please do not hesitate to call us at (540) 464-1500 or email us at [email protected] We hope that you have a wonderful day and we thank you for staying with us at Best Western.

"Do not recommend"

2
29/07/2017

We chose this hotel based on its excellent reviews and were sadly disappointed. Our room was filthy-- stains on the carpet, hair on the sheets, brown discoloration of tub, hair and dirt on bathroom floor. It was the first hotel I have ever stayed where I wore my flip flops into the shower because it looked too dirty to stand on. I also had to lay towels on the bathroom floor for my kids to stand on with their bare feet. The sheets did not feel clean, which kept us awake itching, and the air in the room was muggy and humid. The pools looked dirty, and appeared to have mold growing, so I did not let my kids go swimming. There was a lot of beer drinking going on in the pool area and outside in the parking lot. The only positive is that the hotel staff, particularly, the front desk staff, were very pleasant and personable. I felt this hotel was overpriced for the quality.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay with us. I would first like to apologize that you did not find the hotel satisfactory, but were rather disappointed in your experience. The problems that you encountered with your room are not very common here at our property and we sincerely hope that you will give us another chance to exceed your expectations. The pool appearance has been addressed and fixed with a new cleaning routine so that it is more appealing to swim in. Open alcoholic beverages are prohibited in public areas of the hotel, so we would like to apologize for the inconvenience that imposed for you and your family. I am glad to hear that the hotel staff presented an image of pleasantness and had a personable feel for your family and that they made a positive impact on the stay. We do hope that you will give us another try the next time you are passing through the Lexington, Virginia area, and if there is anything we can do for you please do not hesitate to call the hotel at (540) 464-1500 or email us at [email protected]

"Beautiful hotel great staff"

5
23/07/2017

I made reservations at this hotel while traveling to Newport News VA for a Navy reunion. The staff Staff was pleasant and accommodating. All areas very. CleAn and neat! Breakfast room staff a pleasure!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay with us! We appreciate that you have taken the time to review our hotel and hope you will return soon.

"Great place to stay"

5
23/07/2017

Upon arriving in the early morning hours after a long trip we were pleasantly surprised to find a pleasant woman at the front desk of a clean, well lit hotel. The room was immaculate and the beds were great, the bath was fresh and clean. The was no mustiness in the room or "hotel" odor. The following morning there was a simple breakfast in a clean well run restaurant area. All the staff was pleasant and helpful. I would definitely recommend this hotel.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to review our hotel. We strive to make our guests stay as comfortable and relaxing as possible and it seems that we have accomplished our goal. Thank you again!

"A little disappointed"

3
22/07/2017

I was tossed up between a few hotels and chose this one due to the fact it had an "outdoor pool". I was looking forward to letting the kids swim and laying by the pool. The pool does not have loungers, only a few regular seating chairs. The pool is part indoors/outdoors, which was fine. The indoor part was extremely warm and smelled of chemicals. My room was on the 3rd floor and smelled very misty. The air was heavy and moist. The room could of been cleaner, there was a blood stain on the shower curtain and the tub was dirty. The breakfast was alright, nothing special. There is an apartment complex right behind the hotel, so our view was of apartments.

"2day quick trip"

4
21/07/2017

Booked here for the location to everything, free breakfast and indoor/outdoor pool. This Hotel is nice the workers are pleseant. The breakfast is good and plenty, but nake sure you get there before 10a.m or your out of luck. Only wish the hotel had views of the mountains. Overall not bad at all for price.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your review. We're continually updating and adding to our complimentary breakfast selections and at check-in we try to make sure all our guests are made aware of our breakfast hours which, at this time, is 6:30 a.m. to 10:00 a.m. We're glad you enjoyed the pool and other amenities and that you found our room pricing affordable.

"Family Roadtrip"

3
20/07/2017

This hotel was well priced and had extra space and ammenties. The outside, halls, lobby and breakfast areas were very clean. They gave the kids rubber duckies, there's fresh oranges/ apples, cold complimentary bottled water and a refreshment area with lemonade, juice, tea, hot chocolate, assorted hot teas and coffee. The breakast had some great extras like fresh blueberries/ blackberries, fresh cut melon, and lots of options to top oatmeal, yogurts or cereals. I also appreciated the signs offering gluten free items by request. Service was great, staff were very nice. Hotel was quiet till the late arrivals slammed doors BUT that's not the hotel's fault. The pool area was dirty and water smelled fishy. Mildew collected around pool area and drains. The kids swam anyway and the gnats/ mosiquitos bit ALOT while I waited. The inside was too hot to sit in. We had Room 118 with 2 queens and a pull out sofa. Good size and at first glance seemed very nice. The bathroom vent fan DID NOT work. Which posed a HUGE problem when 5 people showered. The shower curtain smelled soured and tub was very dirty and streaked. Mold gathered in corners of bathroom and water spots covered the ceiling. The towels were thick and nice, pull out was terrible. Pillows were tiny and terrible. However, Sheets felt nice, blankets were comfortable. BUT because the showers heated our room the first night, the poor air conditioner could not keep up. We were very HOT all night. We turned it down to 66 and waited. It slowly worked and by morning it was cooled, but we spent the night sweating. Would I return, ummmm... if they service the pools, fix the bathroom vents, scrub those bathrooms and get better pillows then yes. It was a nice place for the most part. The staff were very nice.

"Family traveling"

5
18/07/2017

You can't go wrong at this hotel. Amazingly beautiful. Room was great size. Decor in room was so pretty. Bed was so relaxing. Breakfast - great choices. I would recommend this hotel to anyone. Don't let the great looks scare you. Price was right on!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your awesome review! Our staff and management are continually striving to improve our guests experience with quality service, amenities, complimentary breakfast modern décor and reasonable rates. Thank you again!

"Very Pleased"

5
17/07/2017

The staff is so friendly and I love the 24 hour free drinks. The proximity to the horse center is so convenient. Breakfast is delicious, varied and generous. I was extremely pleased with our stay and plan to return.

"Great Breakfast, Helpful Staff, WiFi not great"

4
17/07/2017

This hotel is only 5 minutes from the Lexington Horse Center, and a short drive from charming downtown Lexington. While at first glance, the breakfast looks like many at hotels of this type, a closer look reveals some extra touches: Small cartons of soy milk, in addition to regular milk. Bowls of fresh blueberries and blackberries in addition to the cut pineapple, melon and citrus. Plastic utensils and cups that are individually wrapped to stay very clean. Both hot and hard boiled eggs. Three different brands/types of yoghurt.....It all adds up to a much better than average breakfast experience. The rooms have refrigerators and microwaves, and are spacious and comfortable. Staff was very friendly and helpful in response to any request or question. My only complaint is about the WiFi. It connected readily, but was never strong enough for anyone in our party to even download their email, let alone surf or stream. A password was given, but the connection was made simply by turning the device to WiFi.....no log in was requested, nor could I find a place to do so. I did not ask the hotel for assistance, because everyone in our party (about 6 rooms) had difficulty, so I gave up and used 4G instead.

"Family Trip"

3
17/07/2017

The location was close to the places we visited and the exterior and lobby were very nice. My grandchildren enjoyed the pool and everyone enjoyed breakfast. My only negative comment would be that the rooms were listed as recently remodeled, but did not appear to be so.

"Great Rooms, Improved Continental Breakfast....Pool Needs Attention"

4
11/07/2017

We stayed here last year and had a pretty good experience. So,we decided to stay here again on our annual trek down I-81. Called ahead and made reservations about a week or so ahead of time. Secured a ground floor room on the end opposite the pool. Reservatins were quick and easy. Pulled into the hotel around 4pm on a Sunday night. Check-In went quick and smooth. Room was large and clean. Beds are comfortable and rooms are quiet! ALL rooms are pet-friendly, but you would never guess that a pet had ever stayed in this room. CLEAN! Room comes with a mini-firdge, microwave, small coffee pot, blow dryer, iron/board, safe, flat screen TV, alarm clock, etc. A free mini rubber duckie even awaits you on the edge of your tub. Got kids who are going to fight over this one duck? NO problem...there are more for the taking at the front desk! Also at the front desk is bottled water, apples and oranges...all FREE of charge. Next to the office is a complimentary drink station with coffee, tea, hot chocolate, lemonade, iced tea and juice. There are a few vending machines here too. A bit skeptical about buying food snacks out of a vending machine that also has detergent/dryer sheets in it though...I would think it would pickup the taste/smell. Drink station is wonderful though. We thoroughly enjoyed it. In addition to the drink station, there is an exercise room and an indoor/outdoor pool included with your room stay. I didn't visit the exercise room, but on this trip we did make it to the pool. Pool has an indoor section and an outdoor section with an opening in the wall where you can swim back and forth. They have an handicap accessible chairlift and pool towels are conveniently located in the pool area. There are also restrooms in the pool area so you dont have to run back to your room/ Entering the indoor area of the pool, the smell of ALGAE just hits you in the face! It nearly took my breath away. Kids really wanted to swim, so I suggested going outside to the outdoor area in order to avoid the smell. The pool out here was still covered in algae along the edges and in the intake filters. Being outdoors, it did not smell as bad, but our swimsuits and hair wreaked like pond scum! I actually debated about paying to use the on-site coin laundry just to get the stench out of our swimsuits!! The next day, we did take advantage of the FREE continental breakfast that the hotel offers. We were a bit skeptical since last year we were underwhelmed by the breakfast offered here. We were pleasantly surprised to see many of our suggestions and concerns from our last visit were addressed. Breakfast was actually very good. The mini waffles were delicious. We loved the blueberry waffles with the blueberry syrup. Also, enjoyed the prepackaged cereals, yogurt, fresh blueberries, grab-n-go fruits (apples, oranges), eggs and bacon. The eggs were much better this visit, including the ones with cheese in them! In addition to these items, they also had bagels, donuts, grapefruit halves, hard boiled eggs, grits, oatmeal, granola, toast, mini muffins, danishes, fresh melon and a drink station (coffee, tea, juice, hot chocolate). VERY good breakfast selection. ONLY item I wish they had was grab-n-go bananas. Overall, we had a nice stay with this Best Western. Staff was all very friendly this visit. Room was clean and breakfast was very good. I would recommend it, but hope they address the condition of the pool before our next stay. It needs attention...chemicals/cleaning. Bottom Line: You will get a great value for your dollar here. Plus it is QUIET AND it is CLEAN. Close to I-81, I-64 and Hull's Classic Drive-IN theater!!

"Ties for first place of the best BW hotels we've stayed in"

5
11/07/2017

We were here 3 years ago. It was ok. This time we were really impressed because of the renovation work that was done. And, we were particularly impressed with the front desk folks. They seemed genuinely happy people who enjoy helping the guests. The breakfast is one of the better ones served at BW and it is a nice "restaurant setting". The rooms are very well appointed. If you like BW, you'll love this establishment. Very clean. Close to downtown Lexington, VMI, and Washington Lee U.

"Weekender"

3
10/07/2017

Nice grounds, beautiful setting. Overall reasonable value for stay. Welcoming staff who makes you a priority! Perfect location for horse park and close drive for other Lexington sites. Nice pool and workout facilities.

"Fun with the kids"

5
10/07/2017

Vacation with the grand kids. From the front desk to the pool, the staff was friendly and extremely helpful. There were enough choices at breakfast to satisfy both the health conscious to the baconator. A very enjoyable trip for all.

"Needs some cleaning "

2
09/07/2017

I booked a last minute trip to Natural Bridge and stayed here based on the reviews. Pros: The staff was friendly. I had an issue where my credit card was billed after I had paid with Orbitz and that issue was corrected. Breakfast was free and surprisingly decent. The hotel is close to the main area attractions. Cons: I can't believe other reviews called this clean. I've stayed at many hotels and this was NOT clean compared to the hotels I typically stay at. The toilet seat needed to be wiped with antibacterial wipes before use due to some smear of who knows what. The tub (pictured) was visibly dirty. The pool smelled bad. I'm glad we brought rubber flip flops for the shower. The bed was so uncomfortable. We all woke up with sore backs. We could hear people loudly talking in the hall after midnight and before 7 am. In this type of country area, nicer hotels are impossible to find. Maybe this is good for a Best Western, but it doesn't measure up for me. I'm shocked at the good reviews. This is likely my first and last experience at a Best Western.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay. I want to apologize that we did not wow you with an outstanding experience which is our goal with each and every guest. We strive to provide the best in customer service and the best rooms possible. I will ensure the issues are addressed and corrected immediately. As you can see from our other reviews this is not a typical experience at our hotel. I again apologize and hope you will give us another opportunity to show you how truly awesome our staff and facility are. Jonathan GM

"Courteous Staff"

4
06/07/2017

The entire staff at Lexington Best Western gave us very good service. When asked for information about surrounding activities, they were able to provide them with a smile. They truly were courteous hosts. In addition, the hotel was very clean and well kept. The showers were the most impressive in that the water pressure was strong. Some hotels we've visited in the past lacked the pressure needed to have a pleasant experience. Highly recommend when in the Lexington, VA area.

"Clean and Good Value"

5
06/07/2017

Hotel was clean and a good value, no issues in lobby or room. Breakfast was included and was fine. It was a single night stay. If I was in the Lexington area again I would definitely choose to stay here again.

"Ok. "

3
05/07/2017

Booked last minute trip to visit Natural Bridge and decided to stay in Lexington. Here are the pros and cons that we experienced. Pros Convenient to the interstate Nice front desk staff Free beverage center Free breakfast Free wifi Free parking Clean lobby Cons Air didn't seem to cool room Pool area was super small, only a handful of chairs Bathroom wasn't very clean Could hear people in room above us (kids, running and jumping) No place to sit outside by entrance or anywhere on hotel property Lots of gnats in our room Found Easter egg under our bed. It's July.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. You are correct our pool in heated but since we have an indoor/outdoor pool you can enjoy either side. With our pool area I feel its pretty large given it is both an indoor and outdoor connected pool. Our beds have solid bases so nothing can go under them, maybe you are thinking of a different hotel. We strive to offer a excellent stay to each and every guest. Offering outstanding customer service and super clean rooms with top notch amenities. We hope to see you again soon. Jonathan GM

"Best Lexington"

5
04/07/2017

I'm really picky when it comes to choosing hotels. The Best Western Plus - Hunt Ridge in Lexington passed all my tests and exceeded my expectations with flying colors. We are looking forward to coming back soon.

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks so much for being our guest and the nice review. Passed with flying color! That's all we need to hear. We look forward to serving you again. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Nice inconveniently located great staff very clean rooms and plenty of places to grab a nearby"

4
03/07/2017

This hotel was nicely located close to where we wanted to be in the morning for arc trip home It was easy to get to the staff there it was great they were very friendly and helpful the room was clean and the beds were comfortable my only complaint is I think those hotels are overpriced when you are one of the last one is booking one of the last rooms available

garyDLIvp, VP of Operations at Best Western Plus Inn at Hunt Ridge, responded to this review
Thanks so much for your review. It sounds like you had a relaxing stay with us. Our location is very convenient to I-81/I-64 and nearby downtown Lexington. I'm sorry you think we were a little overpriced. We try to keep our rates as affordable as possible yet competitive with the other local hotels. Please give us a call directly at 540-464-1500 before your next visit to the area and we will give you the best possible rate. Gary Purvis VP of Operations Dominion Lodging, inc. 540-992-4077

"Wonderful"

5
29/06/2017

Enjoyed my stay very much. Everything was clean and working in my room. I had a king-size bed and a balcony, which was enjoyable to sit on since it was a warm early summer evening. There's a nice indoor/outdoor pool and an exercise room. Breakfast was quite good with all sorts of choices.

"Dogs"

3
27/06/2017

This hotel allows dogs. We were next door to a room with a barking dog and a louder than normal family with a baby. When we got there there was a puddle under the attaching door, we assumed it was from the people next door leaving their swimming suits on the wood tile by the door. We were woke up at 6:30 AM by the dog barking. Talked to the maid about the puddle the next morning and she confirmed it was most likely pool water, but there should have not been a dog in that room.

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for your review of Best Western Plus Inn at Hunt Ridge, we appreciate you taking time to let us know about your stay. I apologize that the guests in the adjoining room were loud and that they did not keep their dog quite. We pride ourselves on being a ultra clean pet friendly hotel. However we want to make sure that our allowing pets doesn't affect other guests. Our staff goes above and beyond to handle any issue brought to their attention. Next time we will be happy to give you a non-connecting room. We hope to see you again soon. Jonathan GM

"Excellent Property"

5
27/06/2017

This is a very nice Best Western Plus. The grounds are very nice and inviting. The building itself is a brick colonial and lovely. Our room was quite nice and very clean. It was nicely appointed as well. The free breakfast was good. There was ample parking for our truck and 32' trailer. If in the area again we will definitely stay here. It's a shame their restaurant is no longer open.

"Great value"

5
25/06/2017

I stayed at this location when in town for a horse show at the Virginia Equine Center. It was less than a mile from the facility I needed to be at daily, the staff was excellent, kind and courteous! the room suited my needs, the breakfast was excellent, the extra amenities in the lobby with drinks and coffee available 24/7 was lovely. The pool could use a little bit of work But that's not why I was there.

"Clean, comfortable and worth every penny."

5
23/06/2017

This was a great hotel that is well priced. Every thing was perfect, from the courteous staff, clean rooms, comfy beds and soft towels. The free breakfast had a lot of selections that accommodated our dietary needs. The indoor/outdoor pool was unique and large enough to actually swim in. Loved this hotel and would definitely stay again!

"Balcony made my stay! "

4
22/06/2017

I stayed here for 4 nights while my daughter attended a local college soccer camp. The staff were all very friendly and the hotel was clean and well kept. I had a room on the second floor with a balcony. I believe there are only six rooms with a balcony. The balcony was such a great spot and had pretty views of the mountain in the distance. I loved being about to open the door to the balcony or sit outside. Made me feel like I wasn't just stuck in a hotel room. The breakfasts were good with fresh fruits- blackberries, blueberries and grapefruit in addition to mini waffles, eggs, bacon, muffins etc. They have cold waters on the front desk counter, apples, oranges and a 24 hour juice and hot chocolate. It was great to be able to grab a cold drive no on the way in or out. The pool was nothing spectacular, but it was wet and was a nice spot to cool off. They put cute little rubber duckies on the edge of the tub and offer more at the front counter. All in all a comfortable good place to stay. Very close to downtown Lexington and Buena Vista. If my daughter ends up attending SVU I am sure we will make this our go to hotel.

"2nd honeymoon"

5
21/06/2017

We spent our honeymoon here 8 years ago. We even went to the same restaurant to eat that first night. It was just as nice this time as it was the first. Will definitely return for another visit. Clean, beds that slept good, quiet.

"Clean, friendly, and AFFORDABLE!!"

5
19/06/2017

When traveling between NJ and NC, I have a wide choice of hotels to stay at to break up the trip. We choose to stay at the Best Western Plus Inn at Hunt Ridge because I have a great experience each and every time. Staff is always friendly and helpful, rooms are always clean, pool is great, and breakfast actually tastes good with a great selection! There's also a small refreshment station available 24/7... I highly recommend this hotel!

"Well maintained Hotel"

5
19/06/2017

We stayed one night and everything was in god working condition. The hotel is a short distance from main highway, which made it extremely quiet at night. The breakfast staff were very pleasant and the food was good. We look forward to our next stay.

"Nice, Clean Motel"

5
16/06/2017

We only stayed here one night while traveling from PA. We had a very clean, spacious room. The breakfast was great and the items were very well stocked, and all of the staff were very friendly and helpful. The entire motel was very well maintained. We would stay here again if we are in the area.

"The BEST Best Western"

5
11/06/2017

My husband & I travel cross-country twice a year with our two small dogs, and we stay at Best Westerns whenever we can because of their reliably pet-friendly policies, comfort, amenities, and value. This one is the BEST Best Western. It is absolutely gorgeous, with many nice extra touches, such as the bottled water and fruit available at check-in, and the fun indoor-outdoor pool, the lovely grounds, the quiet and the pretty rooms. The pretty breakfast room offers options we haven't seen elsewhere, such as fresh blueberries and blackberries, and chopped nuts, that were delicious over Greek Yogurt--Jan and Mary really do a nice job in the breakfast room! We love staying here.

"Amazing hotel"

5
09/06/2017

I highly recommend staying here if your passing through. We arrived at around 530pm. Came in and got all set up front desk staff was amazing super accommodating from the beginning. Go to our room and the beds were super comfortable the room was clean and had no flaws also the room temp was perfect. My wife goes to the desk to have them watch our door during the night on camera if our son got up and tried to get out( he's an escape artist and has medical issues) they instantly said yes and took our numbers down if there were any issues (none at all besides he didn't wanna wake up the next day). Went to get breakfast and the food was great! So we check out and the desk was amazing again very courteous and friendly all around staff can't wait to stay here again !! Thanks for having a wonderful establishment!!! See yas soon!!!

"Great Place!"

4
07/06/2017

The staff was so friendly and accommodating! The hotel was super clean. The room was very nice. The pool area was inviting and great for kids. Breakfast was by far one of the best over any comparable hotel. The staff overseeing and serving breakfast was great and the food was fresh. They even had fresh berries and grapefruit. I would certainly stay here again.

"Excellent stay at the Inn at Hunt Ridge"

5
06/06/2017

This was a first time staying at a BWPlus, and we were impressed. Room was standard size, but great beds and bedding. Very nice decor with good quality bathroom fixtures and finishes. Nice wide halls that smell good. Big dining room with higher grade breakfast offerings, fresh blackberries, Chobani yogurt and good granola, friendly staff kept it well stocked. Front desk staff very helpful with local directions and suggestions. Only complaint would be the location doesn't offer anyplace to go for a walk. Nice indoor/outdoor pool and exercise room.

"stopover"

5
06/06/2017

The hotel was very clean and had just been updated, the staff were very courteous and helpful in pointing out points of interest as well as places to eat. The room was great, and what a comfortable bed! Overall we had a good experience and would definitely recommend this hotel as a clean, safe place to spend the night or several nights.

"Great place at great rates"

5
04/06/2017

The Best Western Plus at Hunt Ridge is an excellent choice when staying in the Central Western area of Virginia. Its quiet, clean, well maintained and very reasonably priced. Its location makes is a little tricky to find but the effort is worth it.

"Great experience!"

4
03/06/2017

We met here for a brief family gathering. The pool, which goes indoors and outdoors was great! It was clean and fresh towels provided. Breakfast was great, well done. Rooms were clean and comfortable. Very friendly staff!

"On the road"

3
01/06/2017

The staff was friendly, the pool was great but unfortunately the bed was horrible (felt like 20 year old lumpy spring mattress). Could not recommend this place strictly becsuse the mattress was so bad. mattress

"GREAT Front Desk Service"

5
30/05/2017

My husband & I were BLESSED to be able to take a trip out West. We were tired coming into this Hotel.. The front desk gentleman, Andrew W. Carter was OUTSTANDING..He greeted us as if "we were family" coming home!! I want to thank Best Western for Andrew. First impressions are IMPORTANT and his KINDNESS was So Needed. Thank You Andrew W. Carter

"Musty Room Odor"

1
26/05/2017

I stayed over at the hotel for 2 nights and immediately smelled s musty/moldy odor from the room. I asked to change rooms, but was told they were booked. I woke up the following morning with a very sore throat, red eyes, difficultly breathing and have been sick all week. The a/c unit also was not operating properly, also the outlets in the bathroom were not operational. Not a pleasant experience at all!

bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for staying with us and letting us know about your time at our hotel. I am so sorry you had to travel while you were sick. I know it is much more comfortable to be home when not feeling good. Our staff checked out the AC during your stay as requested and since it is a new unit it was working correctly. The room was rented the night before and after your stay with no trouble. I also have checked the unit finding no problem with the heat or air function. The controls can be hard to understand if you are not used to them, just give the desk a call and they can help adjust the temperature. Graduation is both a busy time and an expensive time in Lexington, so I do apologize that we could not move you to a different room. We strive to meet all special requests for room locations, and handle all legitimate problems in a timely manner. As you can see from the hundreds of wonderful reviews of our property and staff we offer the best in customer service and the most unique experience in Lexington. I hope you are able to visit Lexington again when you are not under the weather so you can experience the history and charm of the area. Jonathan B GM

"W&L graduation weekend"

5
26/05/2017

The staff was amazing! The front desk, housekeeping, maintenance and dining room staff were gracious and incredibly accommodating. Jan, Mary, Stephanie and Margaret in the dining room were very attentive and professional. The reception area was decorated for graduation and they had free snacks and beverages available for those with busy schedules. The rooms were clean and felt fresh. Thank you for everything!

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
We appreciate your review of our hotel. Everything we do is geared toward guest satisfaction and enjoyment and our staff try to reflect a higher standard of service than just the norm. Thank you for recognizing our combined effort.

"Great Hotel while on the road"

5
24/05/2017

After traveling all day we made a last minute decision to find lodging for the night. Choosing the Best Western Plus at Hunt Ridge was a great find!! The clerk on duty, Andrew Carter, was very welcoming, helpful and in good humor. He made a great impression that only got better when we got to our room. WOW - a big room with two very comfortable queen beds, a desk, television, refrigerator, large bathroom - exceptional. The next morning we went down for breakfast and we were totally blown away with the choices. It was not the typical frozen waffles and cereal but instead fresh blueberries, strawberries, bananas and much, much more. Two very helpful ladies kept the area clean and were very friendly and accommodating. When I walked out to the car to leave, the birds were singing! Driving a few miles off of the interstate to this special hotel is so worth it.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for staying with us and sharing your experience with other travelers. We aim to hire only the best and the brightest that we may offer the best customer service you will find. We are glad you enjoyed our recent renovations and breakfast offerings. Thank you again!

"A lovely setting, out of town"

4
24/05/2017

A very attractive hotel, with what appear to be mostly student-age staff. They were helpful, but I had to renew my key card each day of the stay or be locked out of my room. The hotel is too far from town to walk to conveniently. The room was clean and comfortable. There was convenient parking.

"Very nice place to stay"

5
24/05/2017

When we drove up and saw the hotel we were immediately impressed. We were also impressed at the entrance lobby. The bottle waters, fruit and snack station were very nice to have. The rooms were clean and comfortable. The work out room was adaquate and the pool was pleasant. The outside pool had leaves in it but we still swam in both the inside and outside pools.

"Value for the money"

4
20/05/2017

This hotel is quite nice for the oney. The staff are always courteous. The breakfast is tasty and we had Margaret and Mary who worked in the kitchen find us items that had not been placed on the buffet to replace a flavor I didn't like. The breakfast has actually improved over the last several years we have been staying here. A big plus is they allow pets which we didn't bring but its nice to know we could have.

"Not a hotel for light sleepers"

3
19/05/2017

Honestly, my family did not spend a large amount of time in this hotel. However, after traveling several hours to get here, everyone was tired and ready to sleep. Our first floor room was at the end of the hallway and we could hear every single noise from the surrounding rooms, hallway and stairs to the upper floors. It sounded like the people in the room above us were stomping around and moving furniture around. The breakfast options the next morning were very good and we were quite pleased with the front desk staff and breakfast staff.

"Great option- Just ducky!"

5
17/05/2017

Great stop on the way home from our road trip to Nashville! Pleasant personnel , spotless rooms, and great free breakfast along with a free coffee/tea bar! It has a unique indoor/outdoor pool and small fitness center. Reasonable rates and every guest leaves with a cute rubber duck!

"Very Nice Venue"

4
16/05/2017

My wife and I just stayed here for my 50th college reunion. Lexington Virginia has about 20 times the number of hotels than they did 50 years ago, most of which line the Lee Highway. This is the best one we have found. The staff is very helpful and the rooms are extremely comfortable. The location cannot be beat for visiting Washington & Lee, VMI or the Virginia Horse Park.

"IMPRESSIVE !"

4
16/05/2017

Good Afternoon Fellow travelers ! We arrived Friday evening late on Graduation weekend to apparently get the last room in the place. At that point after 13 hours on the road in horrible rain and fog, we were welcomed into a comfortable warm lobby and checked it very quickly. Our room was end of the hall on second floor....very very quiet and much appreciated. We were both very impressed the next morning with the substantial breakfast offered in a lovely dining area. We chatted with people staying over for a 50th university reunion and really enjoyed that experience. As we were just passing through, we did not get to really experience all the hotel or surrounding area had to offer, but the beauty of the area is certainly evident and a place we would love to spend more time some day, Thanks to all for a much needed rest in a comfortable and welcoming atmosphere !

"BestWesternInnHuntingRidge Lexington Virginia"

5
14/05/2017

Beautiful location, wonderful staff, friendly, helpful, professional, well trained. The lobby area was warm and welcoming, front desk personnel professional, warm, and welcoming. The breakfast area staff were very friendly and helpful. The breakfast area was very clean, food was delicious, hot and plentiful. The housekeeping staff was friendly, professional and did a fantastic job with the room.

"Reunion Weekend"

5
04/05/2017

This hotel is lovely on the outside and inside; the location is ideal as well. When we walked in the front desk staff was very friendly and accommodating. This hotel also allows pets which is a bonus and happy to see the pups come through the front door. Our room was spacious, well appointed and spotless. There were several events in the area this particular weekend including a horse show and I witnessed the staff encounter some challenges which they handled with graceful professionalism.

"Lovely Lexington Retreat"

5
27/04/2017

The B-W at Lexington was an ideal mountain retreat and "staging area" for our visits to Clifton Forge, Lynchburg, and Blacksburg as well as Lexington. The room was great and the breakfast also. The 24 hour coffee hit the spot.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing our hotel as your "staging area" to visit various locations within the Shenandoah Valley. We are happy to hear that you enjoyed your stay and the breakfast that is made available. We like to pride ourselves in striving for complete guest satisfaction and are happy to hear that you made good use of the beverage bar. If there is anything that we can help you with, please feel free to contact us @ [email protected] or @ 540-464-1500. We hope to see you again soon.

"Great PLACE TO STAY"

5
26/04/2017

LOVELY HOTEL SURPRISE ON THE ROAD! We were "walk-ins" and couldn't have been treated better. Highy recommend whether you're destination is in Virginia or you need a one night stay. Great location! Will return.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you so much for choosing to stay with us. Our staff tries to exceed guest expectations and appreciates the opportunity to serve.

"Breakfast was outstanding!"

5
25/04/2017

Thank you for a great breakfast - it was a welcome friendly start to my morning. Those ladies went out of their way to provide a well stocked and clean breakfast experience. The diversity of offerings was outstanding.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for your response. We strive to provide excellent service and food offerings and we appreciate your review of our staff. Thank You!

"Great Balcony"

4
19/04/2017

I really enjoyed the stay here at the Best Western at Hunt Ridge. I liked having the balcony since we had 3 in a room it was nice to have additional space to hang out. The breakfast was as expected and the staff was on top of any items running low. The hotel overall was clean and quiet.

bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for choosing to stay with us. We appreciate your feedback and we hope that you will have the opportunity to stay with us again.

"very nice room"

5
17/04/2017

I really liked this room. It was very clean and a very good price. The location was very good and close to the interstate. The breakfast room was a little confusing to get to, but an employee was very quick to help me. Would recommend.

bwphr, Front Office Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for your recent stay. We try to keep our rates at a satisfactory level with todays economy and our team is trained to provide the best stay possible. Thank you for your recommendation.

"Clean and Hospitable"

4
17/04/2017

We have spent too many nights (one is too many) iin hotels when things were not right and there was bandaid offered to fix a problem. Fortunately, upon arrival, there were no problems whatsoever!! This hotel was clean and smelled clean, newly renovated decor, the staff was friendly and accommodating and the bed was comfortable. Really all that was necessary and much more than was expected. We will stay here again and again!!!!

"LEXINGTON GREAT WESTERN"

5
17/04/2017

we had a lovely stay here. the hotel sits on a hill overlooking the mountains and is in a very safe neighborhood, i loved the view. hotel is very clean. breakfast was great, we used the swimming pool and it was very nice, not big bit the temperature was warm. very easy to get on and off the hwy. walmart is right down the street. and also gas station and restaurant. you will love this hotel.

"Comfortable Stay"

5
14/04/2017

Hotel was clean. Comfortable beds. Great location, close to downtown Lexington and Natural Bridge. Good breakfast and 24-hour free beverage bar (tea, coffee, hot chocolate, juice, and water). Daughter loved the Indoor/outdoor pool. There was one crotchety older lady at the front desk who tried to scold me like a child when I reported a problem with the door, but otherwise the staff was very friendly.

"Nice hotel and exceeded expectations"

5
12/04/2017

Nice hotel and deserves a look if you are looking for a new and nice hotel and can't get one in town. Clean and located in an attractive location. check it out. if you have kids or like to take a swim, the pool is nice.

"Great overnight stay"

4
12/04/2017

We pulled off 81 and chose this hotel due to Trip Advisor reviews. It is very basic but met all of our needs. Clean and comfortable. Laken at check in was kind and helpful. Breakfast was good. Only sore stop is woman at 6 am check out was not kind in the least. A little to angry to work a front desk.

"Huge rooms & soft towels"

5
11/04/2017

This hotel is your must- stay in Lexington! Although off the beaten path, the outside is nice - not a typical hotel look. The rooms are very large, clean and modern. I was impressed with how soft the towels were! This made up for the older looking tub. The lobby & restaurant are also clean & fresh. Complementary juice, coffee & bottled water. The indoor pool area was chlorine city but kids had fun. Con: Very thin walls. We woke to noisy toddlers next door. Heavy feet and kids running on the floor above us. Ask for top floor to avoid this. Lexington is a pretty small town (no Starbucks) and some of the hotels we passed were pretty shady looking. Would stay here again.

"Super clean, staff is passive aggressive "

4
11/04/2017

So the rooms themselves were very clean. The breakfast was good. Parking is free and wifi is also. Location is good. My biggest complaint is really of the staff who was passive aggressive without needing to be. Other than that, I have no complaints.

"Overnight Stay"

5
10/04/2017

Pretty nice hotel with large rooms, but could use a little modernization in bathrooms. The beds are comfortable and appear to have new clean linings. We paid for the room with refrigerator and microwave, but really not necessary as we probably won't use either. Kids can enjoy pool until 11:00 and fitness center until 10:00. Complimentary hot breakfast is typical and certainly average, but we're not fan of the complimentary breakfast offered by hotels. I'd give it a 4.5, but the stat is worth the $114.00/night.

"Great comfy place"

5
28/11/2016

Always exceptionally clean, great breakfast including dairy free milk and gluten free bread, caring staff, convenient location. This was our second stay at this property and we will try to always stay here upon return visits.

"Clean, convenient and dog friendly"

4
28/11/2016

Room was clean and well maintained. Bathroom was very clean and offered various amenities. Staff was friendly and helpful. Breakfast had many choices. Hotel had easy access to the highway. Dog friendly.

"Beds were terrible"

2
22/11/2016

The beds sagged toward the middle. The breakfasts were great. The front desk was lacking except for the manager. The response to sagging beds was to flip the mattresses. It did not help. We endured for 7 nights. We received no financial compensation.

"nice stay"

4
20/11/2016

A nice place to stay. The room was large and clean. It was a quite stay and parking was not an issue. We took our 2 cats with us and there were no extra charge to have them. The breakfast place was nice and choices were the typical items on hotel breakfast bars. The ladies that cared for the bar were friendly and attentive to the items and making sure it was clean and stocked.

"Perfect Location - nice views"

4
16/11/2016

We've stayed here several times over the past few years. The rooms are comfortable and clean; HVAC not overly noisy. Breakfast buffet has a good selection; nice feature having the waffles pre-made and hot (a lot less waste); they offer gluten free choices - just ask. My only suggestion is the pillow are not as firm as we like but not so soft as to prevent a good nights sleep.

"A MOST!!!! High Class hotel at the Horse Centers Door step!!!"

5
16/11/2016

I have stayed at this hotel for years and have always enjoyed myself. Over the last couple years they have renovated the entire hotel. The renovation look wonderful and they have queen beds now. They always offer top notch customer service, Jason, Deborah or Josh are excellent. The breakfast is better than most restaurants I have been to. They offer tons of fresh fruits, hot items, waffles, pastries, you will leave full and with a smile on your face. Jan is always fun to chat with while eating. I can't wait to come back for the spring horse show. Keep up the awesome work, best hotel I have stayed at.

"Great Location; Clean, Higher End Rooms; Nice Breakfast; Good Pool and Gym"

5
15/11/2016

I am new to the Best Western Plus brand of higher end hotels. This hotel was in a convenient location with great amenities. There is a computer available to check e-mail and print off documents. The breakfast was wonderful full of choices (eggs, sausage or bacon, waffles, fresh fruit, both milk and soy milk, coffee, juices, etc.) The gym has free weights, cardio, and machines. The pool was warm at about 84 degrees inside. There is a connector to an outside pool which was blocked off due to the winter. I traveled here with my family (4 total). We stayed in one room and had plenty of space. The staff was friendly and the hotel was clean. I highly recommend this hotel and would stay here again.

"Never Again!"

1
12/11/2016

We chose this hotel as our overnight rest stop driving from Asheville, NC to New Jersey. We stayed at room 126 with stained pillow cases, short pieces of hair on the sheets. It seemed like the bed was made without changing the sheets. The mattress was sagging, so it was a horribly uncomfortable sleep. Also, there was a door in our room that would open to another room. Even though people staying there spoke in normal voices, it was as if they were talking right in our room. We woke up bright and early, due to counting the hours in that horrible bed and our next door neighbors waking up early, to grab breakfast included in our room rate. Coffee was like coffee flavored water and a bite from the waffles was enough to throw everything in the garbage and leave the hotel as quickly as possible. The price was much too high for a disgusting breakfast and even a more disgusting room. I will avoid staying at a Best Western. On the way from New Jersey to Asheville, NC, we have chosen Sheraton in Roanoke as our overnight rest stop and we have rested very well in a very comfortable bed with impeccably clean sheets for more than half the price.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am so sorry your time with us wasn't enjoyable. Our entire team strives to go above and beyond to ensure each and every guest has a memorable stay. I checked the bed in room 126 and didn't see that it was sagging, we have just replaced all the beds in the hotel within the last 12 months. The bed in room 126 was bought in March of this year. I checked our log book and the computer and found no reported problems for your room. We can not fix something if we don't know its broken. We would have moved you to a different room had we been informed. I again apologize that you did not enjoy your stay with us and wish you a Happy Holiday season. Jonathan Burns CHA GM

"Meh..."

3
09/11/2016

I was expecting more of this hotel based on booking.com reviews. I found it to be dated, not quite as clean as it should be and the breakfast was mediocre. We will go back to the Hampton Inn the next time we are in Lexington.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us on your recent visit to the area. I am shocked that we were just "Meh" during your stay with us. We have just under went a complete renovation, all rooms and public areas have been completely updated. As you mentioned we are rated extremely high on both booking.com and on trip advisor. We have one the best breakfasts in the area, offering many fresh fruit options, hot eggs, bacon, sausage, waffles, cereals, pastries and many other items and with the best customer service there is. Our entire team strives to offer the most memorable stay to each and every guest. I am sorry you didn't enjoy your time with us. We hope you will visit us again soon and that you have a Happy Holiday Season. Jonathan Burns CHA GM

"Bit of a let down really !!!!!!!"

3
08/11/2016

After deciding that this would be our stop for the night it came down to picking a hotel and according to TP This was a good choice. Well I don't agree sleep quality to us was bad we took the option of a balcony room only to have noise from all surrounding room.The floors and walls a paper thin i recon. Sure it's away from the main road but this didn't help.The vending machines were empty and breakfast well we didn't. The highlights were Lexington it's self what a pure piece of Amercana we loved it. Highly recommend Bistro in Main was fantastic.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I want to thank you for taking the time to let us know about your recent stay with us and also to apologize that you did not enjoy it. I have been at the hotel for almost 9 years and having a bad sleep quality is not a normal complaint. We have just replace all the beds in the hotel within the last 12 months, buying Serta Dream Maker mattress. We want all our guests to have a great time with us but not at the expense of others. Had you phoned the desk to let them know about noise problems we would have corrected the problem for you. I am not sure other than that what was a let down. We have just completely redone our breakfast in the last few months, offering many fresh fruit items delivered daily, eggs, bacon, susauge, waffles, cereals, non dairy milks and gluten free items along with many other items. I am sorry you didn't try the breakfast, we also offer the best customer service in the valley. I am sorry the vending machine was empty we try to have the company stock it as often as possible but with so many events going on it can be emptied fast. We hope you will visit again soon and have a Happy Holiday Season. Jonathan Burns CHA GM

"Clean, Convenient, Convivial"

5
07/11/2016

My mother, daughter, and I stayed at the Best Western Plus at Hunt Ridge while my daughter competed in a horse show at the nearby Virginia Horse Center. This was our second stay and I was even more pleased this time around. The rooms which were clean and comfortable for my last visit had been remodeled tastefully and with comfort in mind. My only suggestion to BW would be to place a mirror somewhere outside the bathroom, perhaps on the closet door. Otherwise, the furnishings were tasteful, attractive, and comfortable. I highly recommend this inn to other travelers. Friendly staff, clean accommodations and convenient location.

"Enjoyable short stay."

4
06/11/2016

Located at 25 Willow Spring Road, Lexington, Virginia, USA & approximately 2 miles from downtown Lexington. Nice reception area with sofas, easy chairs, fireplace, large rectangular rug & impressive looking chandelier. Mezzanine floor. Disabled/wheelchair accessible. Family friendly & I am led to believe pet friendly too (on request). Staff pleasant, polite & efficient. Lifts (elevators) to upper floors. Well appointed rooms. Large beds, good quality mattresses & bedding with plump pillows. Granite topped bedside tables & tallboy. Ample free standing lighting in addition to ceiling lights. Carpeted flooring, easy chair, desk & wheeled swivel chair, free standing flatscreen TV, WiFi. Wall's decorated with framed prints. Bathroom well appointed, large vanity sink with granite countertop & large mirror. Shower with good water pressure. Good quality white towelling. Oddly tea/coffee making facilities located in the bathroom!! Spacious split level dining room. Self-service breakfast. Good selection of food. Limited hot food & also Continental-style available. Disposable paper/cardboard bowls & plates etc. Fitness centre & swimming pool. Ample car parking. An enjoyable stay. I would use this venue again. Recommended.

"pleasant stay here"

5
01/11/2016

Spent two nights here at this BW in Lexington. Very clean and comfortable motel. Little off the beaten path because it is not located on US 11 at I-64 but on Virginia 39 but only a few block away. Breakfast area was very large which is nice when it became busy. They also had not only coffee all day but various juices which was a nice touch. Staff was friendly and helpful with directions. Would recommend this Best Western to anyone coming to the Lexington area.

"A welcoming "home away from home""

5
31/10/2016

Lexington was the start of a week-long trip across Virginia, and this was a good choice for our first three nights on the road. Great location right off interstates 81 and 64, and a short, direct drive to the downtown area. Close to the Virginia Horse Center, lovely rural settings and places of interest north of town. The room was spacious and comfortable, but we noticed dust on some surfaces -- like the clock radio on the night table. When we reported some water accumulation on the bathroom floor, in the area of the toilet and tub, the desk clerk on duty that night said she was on by herself, the phone was ringing and couldn't address the issue just then. In the morning, we again reported the problem to the new person on duty who assured us she would see it was taken care of. (Water issue was gone when we returned later that afternoon and no more problems after that.) The breakfast room is a short walk (all indoors) to another section of the hotel. The sign in the lobby said to follow the signs to the breakfast room; except, there were no other signs along the way. Our room was on the first floor just steps from the lobby but was quiet and certainly convenient. Would recommend this BW Plus, especially for anyone on an extended visit, and would stay there again. A fun tip: If you're with family (of all ages), be sure and ask about the traveling rubber ducky -- either in your room with an accompanying card, or pick one up from the "flock" on display at the front desk.

"Very nice upscale Motel experience"

4
31/10/2016

Clean comfortable quiet property. Breakfast was pretty standard cold fruit juices and instant eggs. Coffee was fantastic. Staff was very friendly and hardly noticeable. Rooms are interior hallway, quiet, up to date and spacious. Next to Horse Center, 3 min drive to campuses/downtown. I called for a reservation, was booked, so I went to hotwire and booked online, saving about 40$/ night.

"Beautiful country."

5
31/10/2016

This hotel is located in western Virginia it what is often considered hunt country. Horse back-- chasing the foxes---tallyhoo and all that. The scenary is beautiful. Just down the road is the VA state park for the natural bridge. It is well worth seeing and an walk to get to.

"Quick visit to Lexington"

5
30/10/2016

Great value for the price. Room was comfortable, very clean; exercise room was in good condition; choices at breakfast buffet are far more than offered at most other hotel chains. Condition of grounds and common areas are clean and well kept. Staff was very friendly, helpful and appeared to take pride in their hotel.

"Very Good one night stay with 85-pound dog"

4
30/10/2016

This was our first stop driving south from Connecticut to Florida. As with LaQuinta in Macon, GA (our second night), we requested a room on the ground floor, close to an exit, using the on-line form. They delivered. Very pet-friendly: dedicated grassy "rest area" with waste bags. There is a Best Western (not "Plus") in town where we stopped first -- it struck us as a lot less substantial and less well-located than the property we booked. We'll make this "Plus" property our routine first stop heading south from now on.

"B/W Hunt Ribge, Lex, VA"

5
29/10/2016

I always enjoy staying at B/W. I stay at other chain Motels for the price, but I have not found a B/W I would not stay again. Can not say the same for other chain Motels. B/W should be prooud of their product. PLEASE DO NOT CHANGE.

"A pleasant suprise!"

5
26/10/2016

We were traveling in the area and needed a place to stay. This hotel was identified on Google Maps and I called following a review available by a link on Google Maps. Nice place, great room and a great price!

"Nice hotel in a nice town"

5
25/10/2016

We went to the Best Western because of the discount coupon in the hotel guide. They were not accepting them that day as there was a large horse show in town and they were almost full but we were able to get a quiet clean and comfortable room at a reasonable price. The staff were very helpful and accomodating and the breakfast was also very good. Lexington is a beautiful town with many attractions and we plan on returning to check these out.

"A Short Get Away"

5
24/10/2016

The room was clean and smelled real good! The TV sometimes cut in and out, but the weather was really bad that night, and it was fine the next morning. The indoor pool was a lot bigger than any hotel pool I've seen! Great stay! Breakfast was good, too! Recommended!

"Great BW stay"

5
21/10/2016

Hotel was very clean and the staff was very friendly. Beds very comfortable. Location is close to historic town and the colleges. Breakfast bar was great, even served fresh fruit. Would stay again if we were in the area.

"Very nice motel"

4
20/10/2016

Stayed at Best Western Plus Inn at Hunt Ridge for 2 nights in October. Well kept up, nicely decorated, clean rooms and bathrooms, very comfortable bed, usual breakfast. I really have nothing critical to say about this lodging except that the price is a little steep. The two nights for me and my wife, including taxes, was over $300. If I am in this area again, I would probably look for less expensive lodging, and if none were found, definitely stay here again.

"Comfortable stay"

4
17/10/2016

This was our first night's stay on trip down the Blue Ridge Parkway. Comfortable stay, no issues. Easy access to highway, town for restaurants and local shopping. Usual breakfast bar items including a waffle machine.

"Fall stay"

5
15/10/2016

An excellent location with view of mountains from front of hotel. Breakfast was completely adequate, although the coffee could be more flavorful. A well-kept and well-maintained hotel with restaurant and bar on the property. A very spacious feel in my room and in the lobby.

"shampoo"

4
15/10/2016

Fine hotel, great outside aesthetics, needed shampoo in the bathroom. Location was very good, proximal to W and L and interstate. Parking was curious with limited access if taking luggage cart to car.

"Nice Hotel, but......"

3
14/10/2016

Checked into this hotel for a teacher's conference at VMI last week. The hotel itself is in a nice quiet location. I have asthma and chemical sensitivity so I called the morning of my arrival to request no chemicals when cleaning my room. When I checked in that evening with my friends, I opened the door to my room to be overpowered with a strong chemical smell. I had no choice but to stay the night and look for other lodging the next day. The smell from the sheets and pillowcases was so strong, it gave me an asthma attack within two hours. In addition, my door would not shut properly and I had to slam it to get it to shut. The next morning, I talked to the head of housekeeping who said she would re-wash the sheets. I went to breakfast. Breakfast was a bust. There was a large tour group there who basically ate everything in sight and left. This left myself and my two teacher friends with almost nothing for breakfast. The nice ladies were trying to replenish everything but we had to leave to go to our conference. The staff were friendly and tried their best to help me, but in the end, I had to go the Hampton Inn. It took me a full 24 hours to recover from the migraines and asthma issues. Sadly, I have to say I will not be back to this hotel.

"A VERY clean pet friendly hotel!"

5
07/10/2016

This is a VERY clean hotel and our pet friendly room was one of the best that we have experienced! The beds were very comfortable and the room was quiet and convenient to taking our dog outside. Breakfast was standard but adequate. The reception desk personnel were super! We would stay there again.

"Hospitality Alive and Well in Lexington, VA"

5
04/10/2016

I love the Best Western at Hunt Ridge in Lexington, VA. It is lovely facility, but what really impresses me are the people there. Every time I have stayed there the staff has been charming and gracious and are always willing to go above and beyond to make my family's stay the best experience. They never cease to amaze me. Best Western at Hunt Ridge is my first choice when staying in Lexington, Va.

"Nice Hotel"

4
04/10/2016

Right off freeway. Nice clean room. Bed comfortable. Pet friendly. Pool is indoor and outdoor but out door was closed. Indoor was nice but a little chilly for me. No hot tub. Staff is friendly and helpful.

"Clean, Nice, New"

5
03/10/2016

Super clean, nice hotel. Staff is friendly. Rooms are great--fresh! If you're looking for a place to stay that's not grungy (and there's plenty of that around Lexington), yet won't break the bank, this place is super clean, recently updated, and much nicer than you'd expect. It's really nicer and a better-quality than you'll expect for the price.

"Great Place to Stay in Lexington, VA"

5
29/09/2016

The Best Western Plus at Hunt Ridge is a great place to stay when visiting Lexington, VA. The hotel is close to local attractions, well maintained and very clean! The staff is very helpful and they have a very nice, free breakfast buffet. This will be our preferred hotel when we visit Lexington again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for your review of our hotel, we are so happy you enjoyed your time with us. I want to also thank you for being a repeat customer we truly appreciate it. If there is anything we can help with please contact us @ [email protected] or @ 540-464-1500. We have made a great effort to offer something for everyone on our breakfast, to ensure you start your day off right. We hope to see you again soon. Jonathan Burns CHA GM

"Best yet!"

5
29/09/2016

Clean, quiet, great location and great price. We've been on the road traveling through Kentucky, W Virginia and Virginia and have stayed at a different hote and various chains each night for the past 8 nights....this by far has been the best one yet. Absolutely no negatives for us. Even the continental breakfast was exceptional...lots of fresh fruit options in addition to the standard choices. 2 ladies working in the dining area were quickly refilling items and ensuring everything was clean. I will definitely return.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us and letting us know about your stay. Our entire team works hard to make sure everything is perfect from start to finish for each and every guest. We have made many changes to our breakfast to ensure we are offering the best breakfast possible so you can start your day off right. If there is anything we can help with please let us know @ 540-464-1500 or @ bwp[email protected], we are happy to help. We want to stand out, offering great rooms, at great prices and wonderful customer service, we hope to see you again soon. Jonathan Burns CHA GM

"Nice place"

5
28/09/2016

Clean, comfortable, quiet and inviting . Beds and pillows were very comfortable, staff was friendly and helpful . Easy access to highway and restaurants. We will stay here again if we are in area!!!!!!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay with us. We are so happy to hear all our hard work is reflected in the experience you receive while staying with us. We do offer a great location near the interstates and local attractions but far enough way so there isn't too much sound from the road. Please let us know if there is anything that we can do @ 540-464-1500 or @ [email protected] We hope to see you again soon. Jonathan Burns CHA GM

"Stopped in for the night"

4
28/09/2016

Conveniently located off I85. Nice clean hotel with good breakfast. Staff was very helpful. Have stayed here more than once. Next to a Walmart and Lexington Horse Center. Wouldn't hesitate to stay again.

"Clean, Quiet Hotel"

5
27/09/2016

We stayed at the Best Western Plus one night on our way to our destination. We were very pleased with our stay and decided to spend the night there on our way home. The hotel was easily accessed from I-81, it was clean & quiet with comfortable bed and all the staff were friendly and helpful. The complimentary breakfast included a variety of hot items as well as muffins, fruit, bagels and cereal. The ladies who set up the breakfast were very friendly and treated guests as if they were their own guests. We found the area to be immaculate on both stays. Tables were washed immediately when guests finished. We received an excellent rate on our first night but paid more for the second stay since it was Saturday night & that seems to be the norm; however, my husband called to check on a reservation and was given a quote. Since our plans were not finalized, he did not make the reservation at that time but as soon as our plans were complete he called back and was given a considerably higher rate by another employee. He told that person he was given a less rate earlier with our discount program but was told the second higher rate was firm. The only other incident that seemed a bit unusual was that a maid knocked and entered our room while I was still dressing at 9:00 a.m. I said check-out is 10:00 and we would be out at that time. She apologized and left. We placed the "do not disturb" sign on our door when we left the room to have breakfast. Several maids were in the hall and had begun cleaning as we left.

"I was really expecting something very special at the price we paid for rooms!"

3
25/09/2016

I have stayed at several Best Westerns in the past (most recent Napa Valley) and the price per night here led me to believe that this offered something really great - thinking maybe a restaurant or bar at the hotel or a really nice lobby/reception area. When we arrived I walked in and thought you have to be kidding me right? There is absolutely nothing special about this particular hotel as far as I'm concerned. You can't walk to anything - there are no sidewalks leading out to the main road. We booked this location because Ruby Tuesday's was nearby, so we thought we could walk. We ride motorcycles and got showered and changed after checking in. Didn't want to get back on the bikes so thought we could just call a cab. They were so busy they told us it would be at least an hour before they could get to our location (Great area to start UBER)! So vending machine popcorn and a soda was our dinner. A young guy at the front desk said a few places deliver, but the choices were Chinese and pizza - pass. They do offer a very nice continental breakfast in the morning, but so do most places these days. The rooms are clean and comfortable, nothing out of the ordinary. I can honestly say that for the price I wish I had done some checking around. There was a Wingate over by Ruby Tuesday's that probably would have been a better choice for us. I just had higher expectations at this price point...and maybe that's the norm for this particular area? Don't know - but was just a bit disappointed. By the way - the pool is indoors, small and cold. So much for thinking there was a Jacuzzi somewhere...

"Our favorite hotel in Lexington, VA"

5
25/09/2016

The Best Western Hunt Ridge, in Lexington, VA is spotless, the staff is attentive and cordial, the breakfast buffet is generous, with many choices, and it is located near interstate, but far enough away to be quiet. Beds are unusually comfortable.

"Excellent"

5
13/09/2016

I wouldn't hesitate to stay here again. Exterior is classy looking and it gets even nicer in the beautifully appointed lobby...spacious, elegant, modern. Our room on the second floor was modern and fresh...not stale old smoke smell. Sometimes in hotels there can be a lingering stale old smoke smell even when the hotel says its rooms are non smoker. Not here. Fresh all the way. The room was very much to our liking.rapefruit I think the best part of the stay was the breakfast. I've stayed in several Best Westerns and this is the best I've ever seen. First, the eating and self service area is spacious and graciously appointed with several tables. The selection was not just your typical offerings. Two kinds of premade waffles, plentiful scrambled eggs and sausage, 4 kinds of juices, several cold AND hot cereal options with 6 toppings PLUS FRESH blackberries and blueberries. They even had halves of grapefruit. The pastries were plentiful. The best element of the breakfast were the three servers. Yes, three. They immediately filled anything that was used. I saw one lady replace a cold cereal box when one was taken. The only suggestion would be that the lady who checked us in would do so with the slightest smile, a bit of warmth. Pretty much got no welcome only a stern request for ID and credit card. She needs to learn just a tad of hospitality. I'm a Platinum member and was well pleased with this property and wouldn't hesitate to stay here again. A side note, if you stay with Best Western you typically get a satisfaction survey request. I completed it and got a response from the general manager which is typical. The response is a form letter because I've received dozens but this response was personal in that the GM addressed my specific concerns. Yes, don't check any other hotels...stay at this Best Western.

"PLUS for a reason"

5
13/09/2016

The Plus after Best Western is well deserved.Clean rooms courteous staff with large rooms . Complementary breakfast a bonus well presented with plenty of choice.Highly recommended if visiting the area.

"Good breakfast choices and clean."

5
13/09/2016

The hotel is maintained well and sits on a hill with a pretty view outside the front of the hotel. Many items to choose from for breakfast, cold and hot items. 24 hour coffee and juices for guest use. Very clean hotel.

"Not your ordinary Best Western"

4
12/09/2016

Very pleased with our stay. Usually a hotel snob, but this was picked by wife so I went with it. Very nice hotel given its brand. Great location off I-64 near Lexington, VA. Close to Downtown, VMI and Washington and Lee University. Positives: free wifi (note on Mondays the password changes-should have told me, but that's okay), room very comfortable and nice. Beds are comfortable and sheets are okay too. Towels were a pleasant surprise (wouldn't mind having them at the house). Free breakfast (note neg below), courteous staff, good coffee, added touch if you have kids with rubber ducky gift (kids loved it). Free parking. Microwave, safe and refrig nice touch in room. No tips allowed when they brought up extra towels. Pool. Negatives: See quick note above on wifi on Mondays. Breakfast is "something to eat" but not anything special. Nice separate dining hall which was good. TV is analog and a little fuzzy (should up the service here given nice flat screens). Pool states indoor which was technically correct but water was chilly but indoor air hot (wish pool was warmer). Great stay with family with kids.

"No room in the inn"

2
09/09/2016

We had made reservations in advance for two rooms for my extended family of 6 during our return home from vacationing in eastern Tennessee. We wanted the rooms to be adjoining, if possible, but at least next to each other and on the same floor. The rooms that we were initially given were next to each other and on the same floor. Unfortunately, someone was in one of the rooms. The subsequent room that we were given was on another floor and the air conditioning was not working properly. We were given another room, but it was not very clean.

"Wonderful option in Lexington"

5
06/09/2016

We recently stayed here with our dog and three year old twins. The room was huge, the breakfast was great, and the property was outstanding. Everyone was incredibly friendly, and there's an amazing view of the mountains from the parking lot! For the price, you can't beat this hotel in the Lexington area.

"Lovely place"

4
04/09/2016

Hotel was extremely nice. Staff was very friendly & helpful. Room was exactly as pictured & described. Conveniently located with plenty of stores and restaurants near by. 24 hour coffee and juice was nice and breakfast was delicious.

"Overnight"

5
02/09/2016

This is a first class hotel. Rooms are very nice and housekeeping first class. Staff is also first class. Breakfast area is excellent with lots of Choise. Wifi service great. Use of computers with printers also available. We highly recomend this hotel.

"Lovely spot to stop"

4
01/09/2016

This BW has the feel of a hotel. Rooms were large and clean. They accept pets and I try to stay at Best Western with my dogs. During this stay another guest had left their dogs in the room unattended. The dogs were barking and carrying on and the guest could not be reached. The staff did everything they could to rectify the situation and were very concerned that I was being disturbed. Thankfully the guest came back and the dogs were quieted. Lovely spot in Lexington with the Virginia Horse Park just down the road. The Park is a great place to walk dogs if you are traveling with yours.

"Great stay"

5
31/08/2016

The rooms were nicely decorated. Friendly check in and easy to access off the interstate. The pool is indoor/outdoor and is very small but it would be great for small kids. It must be heated because the water was warm. There is a small excercise room. The breakfast area is pretty large, clean, well staffed and has the standard offerings: yogurt, cereal, bagels, fruit, oatmeal, waffles, coffee, juice. We had a good stay and I would recommend this hotel.

"Overnighter"

5
30/08/2016

We came down from Hershey to go to the Virginia Safari Park as a surprise for my God daughter. Hotel was unexpectedly beautiful as I was anticipating something else, having stayed in previous BW's. Hotel was exquisite in every sense of the word. From the lobby to the room. Plenty of parking up close. The room was spacious & the beds were quite comfortable. All in all, I wish I had a reason to go back and stay there again.

"Old & Moldy"

2
30/08/2016

My family and I stayed here for one night after visiting the Natural Bridge and it was extremely disappointing. The outside of the building is nice but when you get inside it's very dated. Our room had mold growing on the bathroom walls and ceilings and the most disgusting carpet stains I've ever seen in a hotel room in my life. We opted to walk around in our flip flops because of it. Housekeeping bangs on your door at 8:30 in the morning and wakes you up to see if you have left yet so they can clean the room even though check out isn't until 11am. Sadly that was the only staff interaction. When you tell the staff good morning they don't respond which is pretty sad considering some of them were members of the management team. The breakfast was less than desirable so we went out and bought food elsewhere. I've stayed at some pretty nice Best Western hotels before but this one definitely does not make the list. In all my years of traveling I would have to rank this one in the bottom 20% in all categories.

"Convenient to Virginia Horse Show Center"

4
29/08/2016

Rooms were clean. Beds were firm, but not totally uncomfortable. Included breakfast was very nice with both hot and cold offerings. Smaller Indoor and outdoor pool areas. Very friendly and polite front desk staff. Rooms Appear to have been updated, however make sure your door shuts properly otherwise your key won't work. Seemed expensive for the area, but there was a horse show going on.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us and letting us know about your recent stay. We have replaced all of our beds in the last 8 months, they are Serta Dream Makers. We have made many changes to our breakfast over the last few months and I think we offer the best breakfast in Lexington. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] We strive to offer the best customer service in the area, we want everyone to feel like family while with us. Lexington is a small town but with 3 colleges, the Virginia Horse Center and many popular local attractions the hotels stay pretty busy. When several events are going on rates can get high but we strive to be competitive with the other hotels. We hope to see you again soon. Jonathan Burns CHA GM

"Over price Best Western Plus Inn ! ( AVOID )"

2
28/08/2016

The cost of this Plus Inn was not worth the price. Doors stick and the person at the registration desk was more concern about the upcoming VIP from Best Western that was to arrive the next day.Luckily, our party of 4 stayed one night. We also asked to have 2 rooms adjacent ,and upon arrival one party was on one floor and the other on another.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay with us. Our entire team strives to offer the best stay possible to each and every guest. As told when making the reservation we can not and do not guarantee the location of rooms. If you book a room with 2 beds you will get one but we can't always make sure rooms are located on a certain floor or near someone else. Even more so when you have 2 different room types that are located in different parts of the hotel. We explained that we had a Best western meeting the next day which limited our availability the night before so there were not many rooms not rented. I again apologize that we were not able to get your rooms located where you wanted them. We pride ourselves on a clean and friendly stay. We hope to see you again soon. Jonathan Burns CHA GM

"Cleanest Pet Friendly Room I have ever stayed in"

5
24/08/2016

This hotel was beyond excellent. The bed was comfortable, the assortment of pillows satisfied both my wife and me, but most of all the room was extraordinarily clean, even though it was a pet friendly room and we had our dog with us. They clearly used the reasonable pet fee to take extra time to clean the room. We will definitely stay here again.

"Girls get-away"

5
23/08/2016

This was a clean, comfortable, and centrally located hotel. The reception desk was very friendly. We had a balcony room, and it was nice to have the option to sit outside and see the beautiful mountains in the distance. Will definitely stay there again when in Lexington.

"Great Location-needs a bit of an update"

4
22/08/2016

Enjoyed staying here again (3rd visit) but rooms could use some TLC. Several electric items did not work properly and the most annoying was having to have the electronic door passes reset every day. Still the location is very convenient for our work and the scenery exceptional. Breakfast selection is good and front desk staff ladies very friendly.

"Lexington Stay"

4
21/08/2016

Overall the hotel and room was clean and served its purpose. The room itself looked a bit worn, but was clean overall except for the area of the floor between the bed and wall (about 1 foot of space), which appeared to not have been vacuumed recently. Also, the tub/shower appeared to have a light lighter off soap scum, and the shower head was leaky.

"Stay away from third floor"

1
19/08/2016

Sounds like helicopters are landing on the roof. Obviously an issue with something mechanical on the roof. Water is shaking in a bottle, seriously. Front desk cannot help us. Rooms in the 320's, stay away from these rooms

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am sorry that there was a loud noise above your room. We will have our staff look into this to ensure that it is corrected. As you stated front desk agents can not fix a problem on the roof, however if notified prior to check-out we would have been happy to move you to a different room. If I can be of assistance with future reservation please contact me @540-464-1500 or @ [email protected] We hope you will come back and see us again soon. Jonathan Burns CHA GM

"Great Place to stay"

4
18/08/2016

Stayed there two nights with my family while on vacation. The rooms were clean and spacious. The breakfast was good and the overall experience was very positive. I would definitely bring my family here again.

"Great place "

5
14/08/2016

My wife and I were celebrating our 27th wedding anniversary. We chose the Best Western Plus in Lexington Virginia to stay the night. The property is beautiful, a great breakfast, and a very helpful and friendly staff. Elise the manager on duty went out of her way to making our stay comfortable. The guest services were awesome and the breakfast staff was friendly and accommodating. They happy to serve. I would recommend this property to anyone staying in the area.

"Absolutely wonderful!!!My family didn't want to leave."

5
12/08/2016

Fantastic stay, extremely friendly and welcoming staff, clean, neat, pretty rooms, and the nicest free hot breakfast we have ever seen (delicious bacon, eggs, fresh fruit salad, fresh blue berries and black berries, pastries, yogurt selection, oatmeal toppings, multiple juices, the list goes on and on, and well staffed, they kept it well organized). Room was quiet, perfect temperature and comfortable beds. They gave my exhausted kids free little rubber duckies at the desk-they just loved it. We didnt get to try the pool or exercise area because we got there so late, but it had an indoor/outdoor pool, and we also saw that it was pet friendly, but it was so clean and fresh, you would never have guessed it. I am afraid that they have ruined us for the rest of our 3 week road trip. The kids have already decided no other hotel is going to be able to to it.

"Nice property & friendly staff"

4
12/08/2016

We spent two nights in this property in late July 2016 and would return to this property if we had the need to spend time in Lexington, VA again. We had also considered the Hampton Inn, but had concluded that the premium in price for being 1.5 miles closer to the edge of town wasn't worth the extra money. The hotel was easy to find and the exterior and lobby area were attractive and well maintained. Rooms were typical chain in layout and decor and ours was clean and functional. Other than breakfast and the 24 hour coffee/tea bar we didn't sample any of the other features of this property. We DID appreciate and enjoy that coffee/tea bar, vs the typical mediocre at best coffee hot water maker that has proliferated in American hotel/motel guest rooms (and yes, IF you didn't want to make the short trek downstairs, there was one of those obsequious machines in the room). Freebie hotel breakfast bars are often more miss than hit and that was our overall judgment of this BW. Nothing was bad and nothing was particularly noteworthy either. Although the breakfast bar was relatively spread out, crowding and accessibility was somewhat less efficient than most properties and made for a somewhat annoying experience. Of course, Murphy might have been at work and possibly everyone in the hotel showed up en masse at the same time. After day one we opted to visit The Southern Inn for their Sunday brunch in lieu of "free motel food. A great option if you are willing to spend the money. Having visited a few BW properties over the years, this BW left us with the impression that BW had upped their game ... at least at this location. Unless you are looking for a more boutique, upscale property, you won't be disappointed with your stay here.

"Great Time in Lexington, VA"

5
11/08/2016

My husband, three grown daughters and I stayed overnight on a trip from Philly to an Ashville, NC church conference. The rates were extraordinarily good - we stopped at a VA Welcome Center and used a coupon from their free hotel booklets. The room was clean and beds comfortable. This was a suite - two queen beds and 1 sleeper sofa - which slept 5 adults comfortably in one room. The fitness center was adequate. We can't comment on the pool- it was a bit crowded, so we didn't swim. The breakfast was the best hotel breakfast I can remember enjoying. Great variety: hot food, make-your-own waffles, yogurt, an instant oatmeal and grits "bar", fresh blueberries, fruit salad, and more. The dining staff were very helpful - in fact, every employee we interacted with was very pleasant. The only improvement I can suggest is to install an exhaust fan in the bathroom. We had a terrific, albeit short, stay and would gladly stay there again.

"Wonderful service"

4
10/08/2016

For a motel at this price point I've not had many better experiences in three decades of traveling on my own. My wife and fourth month old recently stayed at the BW at Hunt Ridge (there are two BWs in Lexington, so make sure you know which one you are staying at). We stopped after our son had reached his limit for spending time in the car. Because we didn't have a reservation we were fearful that we'd pay an arm and a leg to stay the night. However, the gentleman who was on duty at the front desk went out of his way to find a room that fit our needs at a price that fit our budget. The room was spacious, clean, and very comfortable. It's true that the television didn't offer HD channels and I'm sure it had fewer channels available than you'd find at other motels, but we really didn't care. After a long day of driving a comfortable bed, a small, well maintained pool, and terrific customer service were far more important to us. I'd definitely stay at this BW again.

"Wonderful, wonderful trip at a lovely property."

5
08/08/2016

My wife and I traveled for a total of seven nights at four different hotels across 2 states. Out of the four, this one was HANDS DOWN my favorite during our whole trip. The ambiance of the hotel made it feel like some beautiful antebellum home set in the mountains. We not only got the room we wanted, but we had a patio to sit out and enjoy the view of the mountains (we enjoyed it the afternoon we arrived, and with a cup of coffee the following morning!). The bed was perfect, clean in every way, and the furnishings in the room were beautiful. The little touches, from the rubber ducks to the 24 hour beverage bar (not just coffee....iced tea, lemonade and juice!), made this worth every penny we paid. The breakfast buffet was wonderful; it had a restaurant feel and a multitude of great foods (the cheese tray and the homemade blueberry waffles w/ blueberry syrup were my favorites), and the lady who was working was incredibly nice. The staff was very nice that we encountered, especially the breakfast attendant and the housekeeping manager. It was very clear that they were well trained and serious about their positions. The only thing that ever so slightly bothered me was the inability to give me a receipt at check out. The receptionist told me that because I booked through an online system (Hotels.com Silver Member) she would be unable to provide me with a receipt, and that I would have to contact them for an itemized statement, something I needed for expense purposes. Not the end of the world, as this may very well be true, but it has never happened to me before. The room was prepaid, so I'm guessing this had something to do with it. Just thought it was odd. A great experience. My wife and I are actually talking about coming back in a few weeks when we are back in the area. I can't wait for next time!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you some much for your wonderful review. Our team is well trained and truly care about our guests, they are always happy when their hard work it noticed. I am so happy you enjoyed the breakfast we have made many changes recently trying to make it the best breakfast in Lexington. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. I do apologize for not being able to provide a statement at check-out, with the billing procedures with 3rd parties we do not know what they have charged you. We simple bill them for a flat rate for each room booked, we have found that most sites e-mail you a copy of your charges the day you check out. We look forward to seeing you again soon. Jonathan Burns CHA GM

"Clean and Comfortable"

3
06/08/2016

With convenient access to and from the interstate, this hotel offered clean accommodations, comfortable beds and a good breakfast. We had a room with a balcony which gave us a fairly nice view of the surrounding mountains albeit over the parking lot. The only problem we had was the front desk employees. They were not very friendly or helpful and they took frequent smoke breaks... right outside the front doors. So, you had to walk through that smell to get to the lobby and, unfortunately, our third floor balcony was close enough that we could smell it even up there. Obviously, if you're a smoker this won't bother you but if you're not. it's quite annoying.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay with us. I am so happy you enjoyed your room and the balcony. We strive to offer the best stay to each and every guest. I am so sorry that the clerk was not friendly, I will speak with her about this. We only have one desk agent that smokes and we are legally required to give them smoke breaks and when only one person in working they have to be in sight of the desk. We use all feedback to improve the service that we offer and I will use this as a training experience for the agent. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. I am again sorry for the problems with the desk agent and hope you will give us another oppurturity to show you our outstanding service. Jonathan Burns CHA GM

"New York Trip"

5
04/08/2016

Beautiful property, I had been driving since my trip began on Thursday and we stopped on Tuesday evening. The bed was wonderful and I enjoyed the shower. Our room was perfect. My nephews enjoyed the indoor/outdoor pool even though we did not get here when we expected. I loved the idea of the the 24 hour complimentary coffee/juice bar. The breakfast is unbelievable. This was the best value for the money. I will not hesitate to stay here again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for your kind words about our hotel. We have listened to all the feedback and have tried to offer every amenity that you could want. This makes it feel like home while with us. We hear from so many guests about our pool it truly is a one of a kind pool you don't see vary often. If I can ever help with anything please let me know @ 540-464-1500 or @ [email protected] We have just completely changed the layout of our breakfast to make it easier to find things and added a few new items. We want our guests to start the day our right. We hope to see you again soon. Jonathan Burns CHA GM

"Stay in Lexington"

5
02/08/2016

My family and I were very happy and satisfied with our stay here. It was close to all the places we visited. It was clean and the kids enjoyed the pool. The breakfast was just okay, but it was free so we didn't complain. A lot to chose from too.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. We work hard to go above and beyond for each and every guest. I am so happy your children enjoyed our pool, we hear such wonderful comments about our pool. If I can ever be of assistance please contact me @ 540-464-1500 or [email protected], I am happy to help. I am sorry the breakfast was just ok, we have worked hard to ensure that we offer something for everyone. Is there anything you can recommend to make it better? We love to hear from our guests it helps us to stay on top and offer the best stay possible. We hope you are in the area again soon. Jonathan Burns CHA GM

"Best Western Plus review"

4
31/07/2016

Convenient location & off the highway for a little privacy. Quiet. Very near a large Walmart for quick pick-ups. Our family had 2 adjoining nice size rooms whichwasvery convenient for all of us, especially the young children who could easily move from room to room.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you enjoyed your stay with us. Our team works hard to provide the best stay possible. Our connecting rooms are great for families, espcially those with little children. If I can ever help with anything please contact me @ 540-464-1500 or @ [email protected], I am happy to help. Our location is set back from the main road but yet still just a short drive to everything in the area, and easy to get back on the interstate. We hope to see you again soon. Jonathan Burns CHA GM

"Location & Comfort"

5
31/07/2016

Conveniently located near the interstate, restaurants, & Walmart. Rooms are very nice, clean, and quiet. Hotel was quiet considering the amount in children that were in the hallways. Bed was extremely comfortable. Price was okay for area. Breakfast was average. The staff was very nice, polite, and friendly.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay with us. I personally read and respond to all our reviews, guest feedback is so important to us. It allows us to know what we are doing well and areas where we need to work harder. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] We offer nice clean rooms at a great price and our staff really makes you feel at home while with us. We hope you are able to come stay with us again soon. Jonathan Burns CHA GM

"Great location in a Beautiful serene town!!!!"

5
29/07/2016

You will not be disappointed at all with any part of this hotel. The room was very clean as well as the entire hotel. The staff was superb and will certainly stay at this particular hotel the next time me and my family are there in Lexington, Va,

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for your kind words and for complementing our staff it is the greatest reward we can earn. They work tirelessly to ensure each and every guest has a great stay from start to finish. If there is anything I can ever help with please contact me @ 540-464-1500 or @ [email protected] Since you have family in the area we hope you will be able to visit them again soon. Jonathan Burns CHA GM

"Awesome and serene!"

5
29/07/2016

The hotel was very clean and all the staff members were all subperb! I will stay at this hotel every time we come to visit VMI or whenever me and my family are in Lexington Va. The quality of service and southern hospitality were unmatched by other places visited recently. I recommend this hotel to all, you will not be disappointed.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for such a wonderful review, I am truly touched. Not only do we work by the high Best Western standards we work by the high standards that I demand from our team and I offer my personal assurance if you don't love your stay I will make it right. We value each and every guest that stays with us and treat them like family and that is why we are so successful. If there is anything that I can ever help with please contact me @ 540-464-1500 or @ [email protected], I am happy to help. I know there are many dates that are hard to find rooms for and I would be happy to assist you. We hope you are in the area again soon and I again thank you for your review. Jonathan Burns CHA GM

"My stay at Best Western Plus Inn"

5
29/07/2016

I do believe this hotel is one of the best I have ever stayed in over the past years I have been traveling. Neat and clean for the moment I walked in the front door. Kind and very helpful people at the front desk. I have always been made comfortable and safe. The breakfast in the early morning was well stocked with hot and cold food.Well maintained and so clean.

"Quiet and convenient"

4
27/07/2016

The room was large and clean. Parking was ample. It was 100 degrees outside, and the room was cool, but not too cool. Coffee is just off the lobby, but the breakfast room was far down a remote hall and was very good We liked the little rubber ducky in the bathroom.

"Wonderful stop off the highway, quiet and classy."

4
27/07/2016

Spent the night here while traveling across 81/64. A quiet setting and nice landscaping greet you. Wonderfully nice reception staff and a Keurig bar in the hallway is a nice touch. Rooms clean and fresh and the little rubber duckie was a cute touch.

"Great end to a vacation with family"

5
27/07/2016

Great location. Friendly staff and clean hotel. Good comfortable beds and wonderful pool. We enjoyed our stay as we finished a week long vacation. The breakfast was wonderful with fresh fruit and many choices,

"Excellent value!"

5
25/07/2016

Quiet (didn't hear a thing from outside our room), clean, well-maintained, conveniently located (just off the interstate near stores and restaurants), very reasonably priced, AND free rubber duckies that our baby loved! Would definitely stay again!

"Great place for a great price "

5
25/07/2016

We stayed one night here. We loved the indoor and outdoor pool option. The breakfast was perfect and my four young kiddos had a blast. The hotel was very clean and definitely in a different league from plain old best western hotels. Strongly recommended. I would avoid a room on the first floor on the breakfast and pool side since there would be a lot of people having to come past your room. We were on second floor and it was very quiet.

"Nice."

4
25/07/2016

Nice, very clean, cool air. Staff was very nice, from maintenance, to housekeeping to breakfast staff, all of them were friendly and asking if they could do anything for you. Breakfast was good, waffles, eggs, sausage etc... Only slight issue was humidity in the room had to be at about 98%. Everything felt damp from the towels to the pillows...even my slippers i slip into in the morning. I did notice that there were not any vents in the bathroom which nay have contributed to this.

"Nice location "

4
24/07/2016

Very friendly and helpful from the front desk staff to the maid service. The hotel has a convenient location. My only complaint would be that they don't offer a multi grain bread at breakfast. Pool was nice with an indoor/outdoor combo. Room was clean. Staff was exceptional!

"quietest hotel I have ever stayed in!"

5
23/07/2016

my husband and I stayed here for 8 nights in JUly. We didn;t hear one sound all week. The rooms were immaculate also. The staff is extremely friendly and helpful . The breakfast was good-scrambled eggs, bacon, waffle maker, fruit, yogurt, muffins etc. The hotel is the closest hotel to the Virginia horse center which is very nice. you can watch horse jumping and riding there for free. The hotel is only about 2 miles from the town and near to several good restaurants. There is an indoor outdoor pool also. We will only stay here when we visit the pretty town of lexington.

"Nicest hotel in Lexington Virginia"

5
23/07/2016

Clean facilities. Everything you need in a hotel along with nice staff. Close and convenient to horse park. Many breakfast choices and close to many other restaurants. Easy off from highway. Always my first choice when I'm in the Lexington area.

"Mskitty"

5
22/07/2016

This place is the cleanest I have ever been to in hotels. The staff were very pleasant and accommodating. Did not encounter one negative person. The beds were very comfy with plenty of pillows. I'd stay there again. I did not want to leave. I love how they have 24/7 juice, tea, cocoa and coffee. Anything I needed they helped. The manager there is very nice as well.

"Start of vacation"

4
20/07/2016

The front desk staff was very kind and courteous. My kids were able to enjoy the hotel pool as well. The rooms were clean and very comfortable. The breakfast was average. Staying at multiple Best Westerns this particular breakfast simply was average. The dining area was not well kept either. Though, this is not a reason not to stay. Overall the hotel was excellent. Staff was great and rooms were great.

"Very Nice"

4
19/07/2016

My husband our dog and I were on an adventure of the Blue Ridge Mountains and he was riding his bicycle as I followed our days were long and hot. It was so very nice to come to a nice hotel that was clean and the beds were wonderful. The breakfast was great and they welcomed our dog as we would expect them to. Very nice place to stay and close to our destination.

"Good"

4
19/07/2016

This was a great hotel for one or two night very clean very pet friendly! The bed was wonderful and the location was good for the Blue Ridge Mountains. The room was clean and staff helpful. Very good breakfast.

"Great gettaway"

5
18/07/2016

This hotel was clean, friendly and a great place to have a quick get away with the kids. They swam in the pool, enjoyed breakfast and also a triip to the near by drive through Safari Park. I would recommed it to others...

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for reviewing our hotel, we strive to be the best in everything we do for our guests. We offer a great location to some unique and fun local attractions such as the drive through Safari Park, the Natural Bridge and Hulls Drive-in movie theater. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. We hear so many comments about our indoor-outdoor pool with the swim under. It is the only one like it in the area. We hope to see you again soon. Jonathan Burns CHA GM

"Nice hotel"

4
16/07/2016

Very friendly and helpful front desk. They gave recommendations for restaurants and instructions getting around town. Rooms were very clean and our room at least had the very best rollin shower I have used. This sounds funny, but it isn't when the bathroom floods or you have to twist and turn to get wet. The free breakfast was fine. Nothing special but a good selection of food. If we are ever in the area again we will stay here.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for our kind words on our hotel. We love to hear from our guests on what we are doing well and what we can improve on. I know what you mean about the shower, so many times roll-in shower get water all over the bathroom floor getting everything wet and then you have to watch your step. I am glad ours is of better design that does not allow this to happen. Please let me know if you ever need assistance by contacting me @ 540-464-1500 or @ [email protected] We hope to see you again soon. Jonathan Burns CHA GM

"Good decision"

4
16/07/2016

Room was clean and comfortable. No vent fan in bathroom made for a sauna and peeling paint on the ceiling. Housekeeping kept turning off the AC so when we returned at night the room was hot and stuffy. Amenities was good. Never ate breakfast so I can't review.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am sorry that the housekeeper turned off your AC, they are trained not to change the settings unless a guest has checked out so I will follow up with housekeeping director to ensure everyone is following their training. I hope next time you will be able to try our breakfast we have worked hard to offer the best breakfast possible to start your day out right. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] We hope to see you again soon. Jonathan Burns CHA GM

"nice"

4
15/07/2016

We stayed July 11 it was nice clean my kids loved the pool and the fact you can get drinks all day in lobby. The breakfast area was nice and had a variety of items. The surrounding mountains are great. The hotel staff was friendly and very helpful.

"Comfortable"

4
14/07/2016

Nice dining facilities with a good breakfast. Rooms were comfortable and you have a nice view of the mountains from the hotel. Has an indoor/outdoor pool but no spa. Pool was ok. Free rubber duckies at the desk. Dogs and cats are allowed so beware if you have pet allergies.

"Excellent hotel"

4
12/07/2016

Discovered this hotel since we were traveling I-81 & searching Tripadvisor for potential places to stop for the night. Called ahead to see IF a reservation would be needed for the night as we were expecting to stop in that area in a few hours. Elise was very nice and said that she had plenty of rooms available & even offered us a $5 off coupon. When we arrived at the hotel, we asked to see a room before booking. We also requested a pet-free and non-smoking room. We were informed that all rooms had pets in them at one time or another since it is a pet-friendly hotel. Elise assured us that the rooms were very clean & took us to take a look. Room was nice. Not large, but not tiny either. Décor was attractive and comfortable. Room was equipped with a microwave, mini fridge, coffee pot, hair dryer, desk and a nice flat screen TV. I believe there was an iron/board in the closet too. Bathroom had a nice shower head and even a patriotic rubber ducky (Fourth of July weekend) that was FREE to take home with you. Room smelled clean with no detectable pet odors. No stains either. Luggage dollies were available to help you bring your luggage in from the car. Elevator available for upper floors. The room was comfortable and quiet. However, the view from room was nothing special, an apartment complex. Room was clean with the exception of a used washcloth that we found hanging over the shower rod. We brought it to Elise's attention & she immediately offered to change rooms for us. That was nice. However, she was a bit snippy about the fact that I had brought the DIRTY washcloth down to the lobby in a "dirty" trash can. I did not like being chastised about placing the dirty trash can down in her clean lobby, especially since they were the ones who left a DIRTY wash cloth in our "clean" room! When we checked in, we were informed that they had a continental breakfast that was included in our room rate, which was VERY reasonable. They also had a FREE refreshment bar next to the lobby. It had a microwave and several beverages. It had coffee, hot chocolate, hot water, tea and Florida's Natural juices (orange, apple, lemonade, sweet tea). There were a couple of pay vending machines there too that had snack foods and odds-n-ends in it, like medication/laundry supplies. In the lobby there was a basket of oranges that appeared to be free as well. Also in the lobby were several displays of the rubber ducks that had signs on them to take one home. There was also a small barrel of ice cold water that appeared to be free for the taking as well. On site they also have coin laundry and a nice indoor-outdoor pool. Pool has a cut out that allows you to swim from the inside to the outside portion. It was really neat, but was really full that night we were there. It was also very warm inside the indoor pool room. Upstairs on the second floor they also had a couple of computers with internet connection that I noticed. The next morning we went in search of the FREE breakfast. It was NOT easy to find. It is down past the pool. You have to turn down a hallway before the pool & laundry room, go through a little corridor, past the restrooms and around a bend to find the restaurant. They definitely need better signs directing you to the restaurant. The restaurant area itself was VERY nice. It even had a large screen TV to watch the morning news while you ate. Lady working the buffet was nice. Food on the breakfast included both HOT and COLD foods. They had cereal cups, bagels, muffins, danishes, bread/toaster/jelly/peanut butter, apple sauce cups, cheese cubes, apples, oranges, pears, grapefruit halves, scrambled eggs, sausage patties, a make-your-own waffle station, oatmeal cups/packets, instant grits, granola, fresh blueberries/blackberries/melon, dried fruit/nuts, Activia yogurt, Chobani greek yogurt cups, milk, coffee, teas, hot chocolate, juice, etc. It was a pretty extensive breakfast bar. However, most of the food was sub-par. We did enjoy the lemon poppy muffins and the sausage patties. Cook-your-own waffles were chewy and bland. Eggs were bland. Blueberries were excellent, but pears were hard as rocks. Overall, a nice hotel with several perks. I would probably stay here again. Large FREE parking lot, just off the interstate. It appeared clean. Stay was comfortable and quiet. It is close to both I-81 and I-64. Easy on-off. Even though it allows pets, we had no problems with the cleanliness of the beds/carpets. AND yes, we saw lots of dogs while we were there, but never heard a peep! Breakfast bar is an added benefit for those seeking a FREE breakfast, but I will probably go to the Waffle House around the corner next time instead. Pool was inviting. FREE refreshment bar was excellent for late night beverages! I enjoyed the decaf coffee & large selection of flavored creamers. Note: Hull's is a neat old drive-in theater just a few miles up the road IF you are looking for something to do if you are passing through on a weekend night! We will definitely plan on taking in a movie next time since we discovered it this time!

"Beyond our expectations"

4
05/07/2016

Very friendly staff, indoor/outdoor pool was great for our young children, the rooms were very clean and well kept. The hotel was pet friendly, but you would never know by how clean it was kept. We will definitely staff again!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your stay, I am so happy you enjoyed it. Our pool is one of a kind in Lexington, so many of our guests love it. We love to see all of our four legged guests staying with us but we hear so often that the only way to tell we are pet friendly is to see a pet in the lobby. Our award winning housekeeping staff goes above and beyond to offer the cleanest rooms in town. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We hope you are in the area again soon. Jonathan Burns CHA GM

"Visit to Natural Bridge in Virginia"

5
05/07/2016

Great stay! Hotel clean, beds comfy, breakfast had many choices, free WiFi, close to interstate, 6 and 7 year old loved the pool. The staff were friendly and helpful. The lobby was decorated for July 4th and they had little patriotic ducks for the kids.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
We offer a great location for all the area attractions. We are only a few mintues drive to downtown, Natural Bridge and the local Colleges. We have added many new items to our breakfast in an effort to offer something for everyone. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] We strive to make our hotel feel like home. We decorate for many different events during the year and make our ducks to the event. We offer the best customer service treating our guests like family. We hope to see you again soon. Jonathan Burns CHA GM

"Nice hotel atay"

5
03/07/2016

Rooms were spacious, clean and well furnished with a very good free breakfast in the mornings. The pool was nice and all the common areas were clean and well maintained. Check-in was quick and easy and the staff was friendly.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks for letting us know about your recent stay with us. Our team works hard to give you nice clean rooms, great customer service and just about every amenities you could ask for. We have expanded our breakfast offering many new items. Please let me know if I can ever be of assistance @ 540-464-1500 or @ [email protected], I am happy to help. We hear so many compliments on our indoor/outdoor pool, it is a great way to relax and cool down after a long drive. We hope to see you again soon. Jonathan Burns CHA GM

"Really surprised at positive reviews"

2
01/07/2016

We love Lexington, Va. Our son is a 90's graduate of Washington and Lee University, and we always try to make Lexington a stopover when we are traveling through the area. We recently were making our way back from NYC to our new retirement home in South Carolina, and used priceline to stay in Lexington. I really need to say that we travel over 90 days a year, and try to give feedback to others if things are wonderful, which they usually are, or if there were issures. We definitley could not recomment the Best Western Plus at Hunt Ridge. We here an hour and half before the written check in time. The parking lot was totally empty so we went to check in. The lady, name I will not mention to be fair, was outside smoking, and seemed annoyed when she had to go inside to check us in. She immediately said check in is at 3:00 and you'll need to return. We are in our 70's and it is 90+ outside. We asked if there was a room available since the place seemed deserted at this time? So we walked in the lovely town of Lexington for 1.5 hours. Checked in, went to our room and asked if we could be moved to another room. Answer was NO! Asked 3 seperate times. The room had huge areas of small brown blotches between the beds and by the bathroom. We weren't sure if it was dried blood or something other? Not feeling well, we covered the floor with towels, and feeling exhausted from the heat, fell asleep. We took pictures of the large areas of stains, and went to the new attendant, who was very polite; direct opposite of our earlier situation at check in. We were too tired to remove all of our belongings and carry them to another room, and simply stayed with towels on the floor. Hotel management needs to properly check all rooms for cleanliness and also to train all personnel on customer care!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so sorry you did not enjoy you stay with us, we pride ourselves on the service and product we offer. I am like wise surprised at your negative review of our hotel. We currently do not have any Front Desk staff members that smoke. We strive for an excellent stay for each and every guest and while there are rare occasions this does not happen as you can tell from the hundreds of reviews we go above and beyond to make it right. I believe our reviews speak for themselves. We will use this situation to offer additional training and evaluate where changes can be made. We hope to see you again soon. Jonathan Burns CHA GM

"Excellent hotel in a beautiful history area"

5
30/06/2016

Rooms are spacious, breakfast was very good. The staff was very friendly and helpful. There was lemonade in the common area. I would stay here again the next time we are back in the area. They allow pets but we only heard the dog next door to us because the owners were at breakfast.

"Excellent Hotel"

5
30/06/2016

We stayed one night on our way to Virginia Beach. This hotel is really nice, the staff were helpful, friendly and always smiling. The room was clean and comfortable. The breakfast was good with different options. The fitness room is a little small with not much equipment. We only stayed one night so the size and variety of the equipment wasn't really an issue for me since I only used the treadmill. This hotel is located next to a Waffle House which was the cleanest Waffle House I have ever been inside. The area is a nice quiet area right off I-64. This hotel is a pet friendly hotel.

"Above and beyond"

5
29/06/2016

Amazing staff, comfortable beds, and super clean. We have stayed in many higher "brand" hotels without the comfort or service that this little gem provided. They seem to have thought through everything you might need and have it at your finger tips.

"Great place, great value"

5
26/06/2016

I first stayed here 15 years ago. It has been a great stay every time. They keep up with things. It's almost like staying at a new hotel. Rooms are great, bed is great, breakfast is great. Easy on of Interstate 81.

"Always clean and comfortable"

4
24/06/2016

Other than the desk clerk who looked like an extra in a low-budget horror film with personality to match, this hotel always delivers. I have stayed many times for horse shows and as a business stopover. The rooms are always clean, beds comfortable, and bathrooms large enough and clean. Lots of parking in the front of the hotel, small breakfast buffet on each floor, and pleasant, spacious lobby suitable for meeting friends or business clients. Safe and convenient location with a killer Waffle House a block away for that early morning breakfast when no place else is open.

"Great hotel in Lexington VA"

4
14/06/2016

I typically stay at Hilton or Marriott hotel chains. My nephew graduated high school and the ceremony was held at VMI. Due to this location, my normal hotel brands were not convenient or did not have enough room for my family of 5 (2 adults, kids 17, 12, and 9). After researching all the hotels in the area, I decided on the Best Western Inn Plus at Hunt Ridge. I travel several times a month all over the US for work and I must say this hotel was great! The rooms were clean and spacious, hotel lobby was inviting and the complimentary breakfast buffet was awesome! I highly recommend staying at this hotel if you are in the area. I have high standards and this hotel met all of my expectations! Great job to the entire hotel staff!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Wow that has to be one of the nicest reviews that we have received, thank you. The greatest reward we seek is a happy guest. Our team works hard to provide the same wonderful stay to each and every guest. If I can ever be of assistance please let me know @ 540-464-1500 or @ [email protected], I am happy to help. I feel the key to our success is we listen to our guests. We have made many changes to our breakfast to reflect what our guests are looking for. We are here to serve and thank you for staying with us and we hope to see you again soon. Jonathan Burns CHA GM

"Worth the Stay"

5
12/06/2016

My wife and I were travelling to DC from Augusta GA and decided to break the trip up and stay one night in Lexington Virginia. We were glad we found this place. It was clean, comfortable, and we even had a balcony to walk onto. The Staff could not have been nicer. I enjoyed the breakfast and coffee bar in the lobby as well. We slept like a baby that night. I thought this place was a steal. We will definitely be back and I highly recommend it. Great Job Guys!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you enjoyed your stay with us. I know there are many choices when it comes to hotels in our area but we work hard to standout. Offering award winning customer service, clean rooms and just about every amenity you could ask for. Please let me know if I can ever help with anything @ 540-464-1500 or @[email protected] We only have 6 balcony rooms so they can be hard to get so you have to book in advance they are so nice for enjoying an evening out watching the sun set over the mountains. We hope you are in the area again soon. Jonathan Burns CHA GM

"Nice hotel with good features "

4
12/06/2016

We stopped here on our way to OBX. It was very easy to find as there are signs on and off the highway. Our room was clean and a good size. The breakfast provided was very nice and always well stocked. My kids enjoyed taking a swim in the pool after being in the car all day. All in all a good hotel to stay in for a night or two. I would definitely stay again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I want to thank you for taking the time to let us know about your recent stay and I am so pleased you enjoyed your time with us. We have just finished a complete renovation of our hotel and are hearing such great feedback. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. Our indoor/outdoor pool gets a great deal of use, after driving all day a swim can be so relaxing. So many companies have let customer service slip over time, however we aim to offer the best service, clean rooms, great deals all for a memorable stay for each and every guest. We hope to see you again soon. Jonathan Burns CHA GM

"Comfortable, and Clean !!!"

5
08/06/2016

Excellent breakfast choices, friendly, clean, awesome customer service. Ask for Deb or Josh !! You will find this area full of history, very kind local people. You can't miss the beautiful view of the Blue Ridge Mountains. The Motel sets in great location near everything.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am so happy you enjoyed your time with us. We do offer a great location near most of the popular attractions and restaurants and offering a beautiful view of the mountains. We also offer several balcony rooms which are nice in the warmer months for enjoying the breathtaking views. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We pride ourselves on clean rooms, great amenities and the best customer service in the area. I again thank you for staying with us and we hope to see you again soon. Joanthan Burns CHA GM

"Nice hotel in the Blue Ridge Mmountains"

5
08/06/2016

Nice Hotel in Lexington, the Position is round about 1 mile from the Highway on a hill, so there is no noice coming from the traffic, The front desk staff is very friendly and helpfull, to give recommondations arround Lexington. The rooms are very comfortable and clean. When we will come again in this Region, we stay here!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us on your recent visit to Lexington. We strive to treat each and every guest like family during their stay with us. We have just spent the last year completely renovating the entire hotel, to offer the newest amenities and best service in the area. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. We hope you are able to visit us again soon. Jonathan Burns CHA GM

"No place to eat"

3
07/06/2016

This is a nice hotel although about 4 miles off the interstate with lots of turns. No on-site restaurant so plan to eat ahead of your stay if the weather is bad or you don't like to drive in the dark.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am glad your room was clean and you had a great stay at our hotel. I am sorry that the local area wasn't to your liking. There are many restaurants with-in a mile of our hotel. With many more just a short drive into downtown. Our staff can offer great recommendations on different restaurants and on various area attractions. We hope you are in the area again soon. Jonathan Burns CHA GM

"Nice place"

4
06/06/2016

Very nice place warm and comfy only problem i had was i stayed two nights there and my first night i had two unopened bottles of soda in the room i came back the next evening to the room and house keeping had thrown them out. I went and made a complaint to the front desk and they just blew me off and did not care and said oh well.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am glad you enjoyed your time with us. I am so sorry that housekeeping throw away a soda, I will speak with them to ensure they are cleaning the rooms according to their training. If you ever need assistance with reservations please contact me @ [email protected], I am happy to help. Our entire team strives to ensure the best stay possible to each and every guest. We hope to see you again soon. Jonathan Burns CHA GM

"My Home Away from Home"

5
06/06/2016

I have family in the area and stay at this hotel several times a year when I visit. The management and staff are extremely friendly and helpful. I feel that this is my home away from home. The amenities are also a nice touch. Free bottled water and, of course, those crazy ducks. I have quite a collection now.

"Great Hotel"

5
05/06/2016

This hotel is in a great location to attend events at VMI. The hotel is very clean, staff is friendly and there is a large dining area with a complimentary hot breakfast. There is a pool and fitness center, It is located near restaurants and shopping.

"Nice place when passing through"

5
02/06/2016

I stayed here with my 3 children after visiting the Virginia Safari Park. It was perfect after a day at the park...rooms were clean and the indoor pool was a great way to end the day. Continental breakfast was included which was also a plus. I recommend this location for anyone passing through.

"Traveling through"

5
01/06/2016

Very nice for a Best Western. We stayed just as a stop on at trip from Michigan to Virginia Beach. The hotel and grounds was very nice. Breakfast could use some sprucing up. But overall it was a great place to stop.

"Love This Hotel"

5
23/05/2016

This was an enjoyable stay. The staff was helpful and courteous. The location was convenient and the hotel was clean. Breakfast was hot and there were different choices each day. We were greeted by all employees and asked if everything was okay on a daily basis. Will stay there again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank so much for your kind words about our hotel, we work hard to ensure each and every guest has a great stay with us. Our staff strives to treat our guests like family, providing the best customer service in the area. If I can ever assist with anything please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We have made many changes to our breakfast trying to offer something for everyone to enjoy. We hope to see you again soon. Jonathan Burns CHA GM

"it was nice"

4
22/05/2016

nice place but a place to eat was not across the street more like 2 blocks away, breakfast was a treat. Nothing outstanding about it for the cost. Fancy lobby, fancy outside but average rooms. They were ,clean but the bathroom was in need of some repair work. Grout missing by tub. a few other things in need of repair It was close to the horse center in Lexington. Staff were friendly and had a nice smile to greet you .

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. Most places to eat do require driving, however I am glad you enjoyed our breakfast. We have added many different items and hope to offer something for everyone. If I can ever be of assistance please let me know @540-464-1500 or @ [email protected] I will have our staff take a look at the issues in your bathroom to ensure they have been corrected. I am glad you enjoyed your time with us and we hope to see you again soon. Jonathan Burns CHA GM

"Surprise gem!"

5
16/05/2016

Last minute hotel choice. Outstanding room for a fair price. Breakfast room and breakfast great - finally a hotel that realizes its clients need a room large enough to navigate and eat comfortably. We wished we could have needed to stay more than one night. Will absolutely remember this hotel in future travel.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your stay with us. We strive to offer everything a guest could need, that way you feel like you are at home with us. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We hope to see you again soon. Jonathan Burns CHA GM

"A gem. "

5
05/05/2016

Stayed here a few years ago. Has been updated to conference center and restaurant is gone. Feels like real hotel. Attentive staff. Animal friendly so be careful where your room is. Rooms clean and comfortable with a refrigerator. Plan this as a stop whenever we're near here.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us on your recent trip to Lexington. We do offer pet friendly rooms for 4 legged guests. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] We have done a complete renovation, and our restaurant is currently only used for our free hot breakfast but we are actively looking for a new tenant. We hope to see you again soon. Jonathan Burns CHA GM

"Great Experience"

5
02/05/2016

My sister, brother and I stayed for 2 days so we experience Lexington. The hotel reps were absolutely wonderful, especially one named Josh. Ck-in and out was fast & easy. The room had great, comfortable beds and all was very clean. The breakfast offered free included eggs, Canadian bacon, waffles with a variety of syrups, fresh grapefruit, juices, coffee, tea and more. The Only problem was no real butter, which surprised us. Close to everything, easy access. The price was right. Great exercise room and pool, with nice clean towels. Would definitely stay again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for your kind words about hotel and staff. Josh is a true asset to our hotel. Our entire team strives to make sure every aspect of your stay is above your expectations. If there is anything I can ever help with please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We do offer a wide variety of items for breakfast, I am sorry we did not have real butter I will speak with our breakfast department about adding that. We aim to offer every amenity you could want at a wonderful price. We hope to see you again soon. Jonathan Burns CHA GM

"Very clean and nicely staffed"

5
02/05/2016

From front desk to housekeeper, staff was extremely attentive and pleasant. Room was very clean and updated. Good food and area to eat breakfast. Really well done. Pet friendly, but everyone's pets were quiet (and their owners cleaned up after them). A great place to stay and convenient to everything in the area.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you enjoyed your stay with us. We do allow pets but most of our guests that have pets are respectful and clean up after them and keep them quiet. We work with our entire staff to ensure that every guest is treated like family while with us. We are the cleanliest, friendliest and best priced hotel in the area. If there is anything I can ever help with please contact me @ 540-464-1500 or @ [email protected] We hope you are in the area again soon. Jonathan Burns CHA GM

"Nice overnight stay"

4
01/05/2016

Stopped here on our way to Florida. Hotel is a bit dated, but staff was friendly, room was clean. Front desk gave us info on a nice place for dinner. Room was quiet and that's important to us when traveling long distances. Breakfast buffet was replenished, and was decent. Would stop here again, for an overnight.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us on your recent trip. We strive to offer clean rooms, friendly service and a great nights sleep and from your review we succeeded. We have just finished a complete renovation of our hotel, now all rooms have fridges and microwaves and either 2 Queen beds or 1 King. Should I be of assistance please contact me @540-464-1500 or @ [email protected] We have added many new items to our breakfast, I am happy you enjoyed it. We hope to see you again soon. Jonathan Burns CHA GM

"Good clean hotel, slightly dated."

3
30/04/2016

The pictures of this hotel looked really good and I booked on the road from Asheville NC to Washington DC. In actuality the hotel is good, just a little dated. The room was a really decent size and comfortable and ok for a one night stay. The outside of the hotel and grounds were definitely nicer than the inside but not a bad experience. Lexington itself hasn't really got a lot going on, so unless your are coming for the horse centre I wouldn't really recommend.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. We have just finished a complete renovation of our property. We are located near the Virginia Horse Center, but there are also 3 colleges in the area along with a great number of historical attractions. If there is anything I can help with please contact me @ 540-464-1500 or @ [email protected], I am happy to help. If you are in the area again I hope you will stay with us and check out the area. Jonathan Burns CHA GM

"Quality of personnel and property - a winning combination"

5
30/04/2016

We had planned to stay at this property one night on our trip south. The staff were so accommodating, the room so comfortable and the countryside so welcoming, we decided to stay two nights. First the staff. The check in personnel were friendly, knowledgable of the area and very efficient. Later that afternoon, I was doing some wash and the dryer was not drying very well. Rather than just keep plunking in quarters at a dollar a plop, Josh at the front desk OFFERED to take my clothes and dry them in the housekeeping dryer, and then called me when they were done. That's customer service! Our room had the appearance of being new, very clean, well appointed with all the normals (flat screen TV, microwave and refrigerator), and had a beautiful balcony where we could sit out and enjoy the vast green rolling hills. (Lexington is a beautiful little town.) The bathroom was spotless. There was a nice fitness room, pool and spa, though we did not utilize any of those facilities. When we decided to stay a second night, our balcony room had been previously reserved, so the hotel staff moved our things to another room on the same 3rd floor, just as clean and beautiful as the first one, only without a balcony. We would definitely stay at this property again.

"Overnight stop"

4
27/04/2016

Very nice overnight stay for the money, staff very nice, helpful & knowledgable about the area. Room was clean, well appointed with microwave and refrigerator hidden in a nice cabinet. The beds were comfortable and the room was quiet ( even though it was close to the elevator).Continental breakfast buffet was continuously refilled staff very attentive, asking if there was anything else that they could do or if we wanted or needed anything else, very social and pleasant. Only downside, the only mirror was in the bathroom, which makes it a little more time consuming waiting for the bathroom just to do hair & makeup, but we will stay here again!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you enjoyed your time with us. We have heard from several guests about only having one mirror in the room and are looking into adding another in the bedroom area. If I can ever help with anything please contact me @ 540-464-1500 or @ [email protected] We want each and every guest to feel at home while with us and our staff strive to go above and beyond making your stay memorable from start to finish. I hope you are in the area again soon. Jonathan Burns CHA GM

"We had a phenomenal experience at this hotel."

5
26/04/2016

Upon checking in, I found Jonathan Burns to be extremely professional and helpful. As I was checking in two rooms he offered us adjoining rooms which made our experience that much nicer for my son to go between our room and his grandparents room. We utilized the pool both that night and the following morning after breakfast and always found it very clean and fully stocked with towels. The breakfast offerings were diverse enough to accommodate a picky eater and someone with an allergy. Jan down in the breakfast room kept everything tidy and fully stocked. Upon checking out Jonathan gave us waters to take with us which came in handy as we had a flat tire on the way home. A few weeks before this trip my son and I had stayed in a Westin in Massachusetts. His comments as we left the Best Western Plus in Lexington I think say it best. “Both the Westin and the Best Western are nice, but the Best Western also has nice people.” Every employee we saw had a smile on their face and made you feel welcomed. I highly recommend this hotel!

"Nice clean stay"

4
25/04/2016

The outside is beautiful..the inside was average. However the room was clean and comfortable. I was pleased with my two night stay. Breakfast was average but free. I would stay here again. I had some noisy neighbors the second night.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay with us. I am so sorry you had loud neighbors on the second night, please always let us know about any issues so we can correct them promptly. We want all our guests to have a great time but not at the expense of other. Please let me know if I can ever help with anything by contacting me @ 540-464-1500 or @ [email protected] Offering a clean and friendly stay and making you feel right at home are our top priorities. We hope to see you again soon. Jonathan Burns CHA GM

"Better Than Most in Lexington, Va"

3
22/04/2016

Most of the hotels in Lexington are bad! This one is decent. Breakfast is lacking, other than the self-made waffles. No turkey bacon or turkey sausage. Very nice countertops/table tops in guest rooms, but no HBO or NFL Network!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your stay. We will have to work harder because we don't want to be better than most but be the BEST in Lexington. While we do not offer the NFL network we do have HBO on channel 16 for our guests. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. I will look into offering different turkey meats, we do currently offer pork sausage, bacon, Canadian bacon, as well as a wide variety of fresh fruits and many other options such as non-dairy and gluten free. We strive to offer something for everyone. We hope to see you again soon. Jonathan Burns CHA GM

"Awesome Hotel"

5
20/04/2016

We stayed here during horse show. It was so convenient to the show grounds. The staff was excellent and helpful, and the kids loved the ducks. The hotel is very clean and the breakfast was fantastic! They had excellent Internet service. I would highly recommend this hotel to anyone staying in the area.

"Comfortable and clean"

5
20/04/2016

I recommend the Best Western PLUS Inn at Hunt Ridge, Lexington, Virginia. Positive service, clean comfortable room, close to the interstate, Washington and Lee University and VMI, and close to amenities.

"Good value. Nice hotel."

5
13/04/2016

The hotel rooms and lobby were clean and inviting. Our room was comfortable and the bath was updated. The breakfast bar gave a great variety of fresh fruits, waffles, eggs, sausage, and cereals (hot & cold). Also, it was very convenient to VMI.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to review our hotel, we truly are thankful for your feedback. We have made many changes to our breakfast striving to offer the best breakfast possible for our guests. If there is anything I can ever help with please contact me @ 540-464-1500 or @ [email protected] We offer a wonderful location near downtown and the interstates but also far enough away from the noise. We hope to see you again soon. Jonathan Burns CHA GM

"Horses & Ducks"

5
13/04/2016

Beautiful location in a country setting of Lexington, VA with rolling mountains all around. Lovely facility and not crowded during the week. The town of Lexington has a lot of history, Universities and a small town feel. Near the Virginia Horse Center. We will stay there again when we are in the area. Come learn about the ducks!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am happy you enjoyed your stay with us. We work hard to make each and every guest feel at home while with us. The area is known as horse country and our hotel is known for great service and of course our ducks! We offer a great variety of them during the year for different events and holidays. Please let me know if I can ever be of assistance @ 540-464-1500 or @ [email protected], I am happy to help. You could spend an entire trip seeing all Lexington has to offer, it truly is a one of a kind place to visit and we hope to see you again soon. Jonathan Burns CHA GM

"Pleasant stay"

5
10/04/2016

Needed a place convenient to VMI in Lexington the night before a meeting. I've stayed at this BW before. Stay was again efficient and pleasant. Room was either recently renovated, or so clean that it might have been. Comfortable. Good Internet. Breakfast was more than adequate for me.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you enjoyed your stay with us and let us know! We love getting guest feedback it allows us to know what we are doing well and where we need to improve. Our rooms are super clean and newly renovated. If there is anything I can ever help with please contact me @ 540-464-1500 or @ [email protected] We are a perfect place for a business traveler with our new and improved internet and other amenities we offer everything you need in one location. We hope to see you again soon. Jonathan Burns CHA GM

"First and probably last time I will stay"

3
09/04/2016

A painfully slow check in at 4 pm started things off badly, we were behind just one other party but we stood at the front desk for 20 minutes with the automatic door opening and closing every other time we moved. Next issue was that one of our rooms had the door propped open so any random person could have been lurking inside. The windows look like they might open but no they have been screwed shut so no fresh air and hopefully no need for fire egress. On the upside the wifi was strong and fast and the room was clean and we got a couple extra rubber ducks. The bottom line is that the nearby quality inn I have stayed at a few times is far superior to this place at a lower cost so unless there is nothing else available in Lexington I will not stay here again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. I am so sorry that it was not a better experience for you. We strive to offer the best stay possible to each and every guest. Staffing can be difficult not knowing when most of our guests will check in, and I am sorry for the long wait. Housekeeping was finishing up your room with towels when you arrived. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. I am happy your rooms was clean and nicely appointed and the WIFI signal was great. I hope you will give us another chance to show you our commitment to excellence. Jonathan Burns CHA GM

"great potential"

4
07/04/2016

views out of the back rooms were of a parking lot for apartments. You can see mountains in the distance from front rooms. staff were friendly, rubber duckies in the bath were cute, and free if you ask. Refrigerator in room froze things not in the freezer. Good room, okay shower, but the breakfast was a disappointment. Decent value.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. We use all of our guest feedback to improve the service and product we offer. We hear many of our guests say we had one of the best breakfasts they have had. I am sorry you did not enjoy it, was there items you would like us to offer or something we change to improve it? If I can ever help with anything please contact me @ 540-464-1500 or @ [email protected], I am happy to help. Our guests do love our ducks, we leave one in each room and have different ones at the front desk as well. We offer many different kinds during the year for holidays and special events. We hope to see you again soon. Thanks for staying with us. Jonathan Burns CHA GM

"Ok But Would Not Return"

3
05/04/2016

My husband and I stayed at this hotel on our way home from Florida. The hotel is currently being renovated and work being done on our floor was not too bothersome. The hotel is very nice and check in was efficient. The beds were comfortable, however, the bathroom could have been cleaner. Our breakfast experience could also have been better. The breakfast lounge was not very close to the main lobby, the hot breakfast included paper thin bacon and no sausage, the lemon poppy seed muffins were stale. On check-in my husband was looking for a quick snack and found out from the desk clerk that there was only one vending machine on the main floor, which was just about empty, which required a quick trip into town. Perhaps these issues will be resolved with the completion of renovations, but based on our first impression, we would not return.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay with us. I am sorry you did not enjoy your stay with, we strive to make each and every stay perfect. I am so sorry our vending machine was empty, when we have teams staying with us they can empty it out pretty fast. We do rotate the meat we sever one day sausage and then bacon. If I can be of help please contact me @540-464-1500 or @ [email protected] All of our rooms have now been finished we are only working on some finishing touches in the public areas. We hope you will come back and see us and let us show you the excellent stay so many of guests have talked about. Jonathan Burns CHA GM

"What a gem!"

5
04/04/2016

I was so happy to find this place after a long day of driving and it actually had a room large enough to fit all six of us! The rooms were comfortable, the breakfast great and a very charming place! I enjoyed this hotel so much I just might schedule a weekend at Lexington around this hotel!

"Just a stopover. "

3
22/03/2016

Booked this online after reading reviews on trip advisor. Staff was friendly and helpful but rooms need a bit of renovation. I did read that they were under renovation but apparently that's not the side we stayed in. Rooms were clean for the most part but walls are paper thin. You could hear people in the hallway and you could hear the conversation in the rooms next door. Bathroom was clean and beds are adequate but not as comfy. It was good for the night and they are making improvements. Worth a second look if we come back this way again.

"Best Best Western"

5
21/03/2016

Very nice stay here. All staff were very friendly and accommodating. Will definitely use this hotel again. (Bring back the bar!). I was here with my extended family and all of them enjoyed the stay as well.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for your kind words about our hotel, we work extremely hard to offer a great stay to each and every guest. If I can be of any assistance please contact me @ [email protected] or @ 540-464-1500, I am happy to help. We are working to find a new restaurant to open in the hotel and will let everyone know when we do. We hope to see you again soon. Jonathan Burns CHA GM

"Hunt Ridge"

4
18/03/2016

Property has been going through renovations past years or so its been long awaited to see the new look . Everything has come together well looks great and new . I like to stay there freindly staff and quiet location.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay. I am so happy you enjoy our new look, we have taken such care to ensure that our renovations didn't disturbed our guests. Now that they are complete we are hearing such great things about what we have done. If I can be of any assistance please contact me @ [email protected] or @ 540-464-1500, I am happy to help. Our staff goes above and beyond to offer each and every guest the best stay possible. We hope to see you again soon. Jonathan Burns CHA GM

"Beautiful Renovations"

5
12/03/2016

Bit surprised by last post. I ate breakfast there on Friday and Saturday mornings as we were in town for the VMI open house. We had fresh grapefruit, blueberries, and bananas. My son made his own waffles from batter...they don't come fresher. Also, my entire room was renovated with brand new carpet, tile, and furniture. The halls were new carpet and tile. My bed was so comfortable, I slept throughout the pm. Oh...the staff were polite and professional too, especially the woman in charge of breakfast.

"Close to the Virginia Horse Center"

4
07/03/2016

Clean and bright hotel. Offers a nice Virginia Horse Center discount and is very convenient to the show grounds! Also dog friendly! However, I was a little surprised by the dated decor and lack of fresh foods at the breakfast they offered.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay. You may have mistaken us for a different hotel you stayed at. We have just finished a $1.5 million dollar renovation to the entire hotel. Also at our breakfast we offer grapefruit, blueberries, raspberries, apples, bananas, and several other fresh items delivered 3 times a week. If I can be of any assistance please contact me @ [email protected] or @ 540-464-1500, I am happy to help. We do offer a nice discount for those attending the many events at the Virginia Horse Center. We hope to see you again soon. Jonathan Burns CHA GM

"Southern Hospitality"

5
01/03/2016

Every time we go to Washington & Lee University to compete in wrestling I take my team to this wonderful hotel. It's PERFECT in so many ways but the people make it what it is. Free breakfast made by the sweetest ladies & the coffee is awesome.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for letting us know about your stay. We get a great many groups and have it down. You have enough to worry with during your trip, so we strive to make everything go without a hitch. If I can ever help with anything please contact me @540-464-1500 or @ [email protected], I am happy to help. Service is everything our entire team strive you make you feel like you are at home while with us. Thank you for being a repeat guest, and we hope to see you again soon. Jonathan Burns CHA GM

"Gem for the weary traveler."

5
29/02/2016

First rate experience from arrival to departure. Check in receptionist was friendly, helpful, positive, and fixed me up in short order. The room was comfortable, quiet, clean, and convenient. The hotel looks like it's brand new but it's because it's so well maintained. Parking was easy, restaurants were close by, and the interstate was nearby without being in the bedroom. Breakfast was in a conference area and well outfitted with both hot staples like omelets, sausage, and bacon, along with all the continental offerings. Everyone on the staff was positive and upbeat and seemed proud of their hotel. It was a nice home away from home that will always be my stop between KY and DC.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for your kind review, it is great to know we are succeeding at our goal of offering the best stay from start to finish. We have just finished a complete renovation of our hotel, offering top of the line products in the entire hotel. If I can ever help with anything please contact me @540-464-1500 or @ [email protected], I am happy to help. We try to offer something for everyone on our breakfast to start your day out right. We hope to see you again soon. Jonathan Burns CHA GM

"Close to Virginia Military Institute (VMI)"

4
28/02/2016

The location was perfect for my visit to VMI, where my second son is a cadet, and my third son plans to attend. The room was very clean, spacious, and comfortable. Breakfast was substantial, good, and varied.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you enjoyed your stay with us. We work hard to provide a wonderful stay to everyone of our guests. We do offer a great location near the interstate but far enough away not to have any noise and just minutes from the downtown attractions. If I can ever help with anything please contact me @540-464-1500 or @ [email protected], I am happy to help. Clean rooms, great service and a wonderful breakfast to start your day out right, we hope to see you again soon. Jonathan Burns CHA GM

"Don't stay to watch television...otherwise OK."

4
28/02/2016

Friendly service; quite room on second floor even though next to mezzanine; quiet window unit, very nice bathroom and very comfortable beds. We were told second floor was recently renovated and it showed. Don't waste your time on the "instant" breakfast; much better at the nearby Waffle House or at Niko's downtown. It was a shame that the good aspects of the hotel were marred by the horrible television service - the puny TV set and the cable service - terrible reception, especially for the lower channels and confusing to find a channel at that. Had to ask for a printed TV guide from the front desk.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay. I am so sorry about the TV reception in your room. We did have our service provider come out and replace some of the lines to correct the problem. We strive to offer something for everyone on our breakfast and hear great feedback about it. However if you are looking for a restaurant for breakfast there are several great choices in the area. If I can ever help with anything please contact me @540-464-1500 or @ [email protected], I am happy to help. I am glad you enjoyed our newly renovated rooms and had a restful time. We hope to see you again soon. Jonathan Burns CHA GM

"Best Western Hunt Ridge"

5
26/02/2016

Spent another weekend at the Lexington Best Western at Hunt Ridge. Highly recommend it as a stop over. Staff is very helpful, rooms great and grounds to walk. A great stay, and a place I will again stay.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
We hear from so many of our guests that we make a great stopping point for a long trip. We are so thankful for our repeat guests that enjoy our hotel and keep coming back to see us. We try to offer every amenities that you could want in a environment that feels like home. If I can ever help with anything please contact me @540-464-1500 or @ [email protected], I am happy to help. We look forward to seeing you again soon. Jonathan Burns CHA GM

"Great for Less"

5
20/02/2016

Comparable to higher priced hotels. This hotel is on par with many of the more higher priced and marketed hotels that are advertised all over the Internet. The bed was one of the most comfortable that I've slept in quite a while. The heating system worked efficiently and the shower was right on. Quite a pleasant stay.

"Very quiet, clean hotel"

5
17/02/2016

The staff here were very friendly, My room was large, clean and inviting. It is very, very quiet here - so relaxing! The bed was comfortable - the shower hot and powerful. Internet was strong. The breakfast was very good - not a huge selection but what was there was great! I parked a big rig here a few times but it can be tight if there are a lot of guests. I've stayed here often and will again!!

"A+"

5
16/02/2016

Clean, comfortable and friendly. Just an all around nice place to stay. Beds are comfortable. The staff is friendly and helpful. Everything was clean and it looked like maintenance was being done but you had to look close to see that since there was no mess.

"Very good hotel"

4
16/02/2016

Everything was clean and the room was spacious and clean and the price was reasonable. The staff were helpful, but with a reluctant face. The included breakfast was good enough to start the day. It included scrambled eggs, waffles, few fresh fruits.

"Nice Quiet Hotel"

4
13/02/2016

The hotel is on a hill above Lexington and rte 11. The room was well equipped with a below window AC that controlled temperature well and was quiet. The room had a fridge. There was wifi and a business unit. An indoor pool seemed well used (I did nit use it) and breakfast was above average. One note of caution is that if you go into Lexington for dinner and RTE 11 watch out for the VMI cadets - they are hard to see and you go through campus.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay, I am so happy you enjoyed your time with us. We strive to offer a great stay to each and every guest. Now that we are done with our renovation all of our rooms are nicely appointed with everything you could need. If you ever need assistance please contact me @ [email protected] or @ 540-464-1500. Downtown Lexington is a wonderful place with many historic attractions but with 2 colleges and not much room you do have to watch out. We hope to see you again soon. Jonathan Burns CHA

"Best Western Plus Inn at Hunt Ridge"

5
05/02/2016

Spent 2 nights recently, and going back again. Staff was helpful, grounds and room very nice. Would recommend and certainly will stay here in the future when in Lexington. I traveled with my dogs and was welcomed by the staff! Great place.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you chose to stay with us, we love to see all the pets that stay with us. We strive to make them all feel welcome. If you ever need assistance please contact me @ [email protected] or @ 540-464-1500, I am happy to help. There are many great attractions to see in downtown Lexington, we hope you are in the area again soon. Jonathan Burns CHA

"A good nights stay!"

5
27/01/2016

That's exactly what I received at a time I needed it most. I recently attended a funeral of a well loved family member in North Carolina, and as fate would have it, by the time we said our goodbyes it was early afternoon by the time we left for Wisconsin. Stressed about the situation, and now the added stress of a late start, I was upset because I would not be able to get as far as I needed to make it home the next day. We called from the road and as I pulled into the parking lot I was immediately impressed! The Inn at Hunt Ridge was gorgeous, it good easily be a destination hotel. The staff was very friendly and the room was exceptionally clean and comfortable. I had a very the best night sleep I had had in days. The room and beds were so comfortable, and the staff so curtious not to mention the very good breakfast the next morning. I felt so good and relaxed I was able to drive the 12 hours that day, and made it home. I guess you know by now that I am a fan of the Inn at Hunt Ridge, and Best Western in general, and highly recommend a stay. You love it as much as I do!.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I'm sorry for the circumstances that brought you to our hotel and the loss of a family member. Those can be very difficult times to travel and the stress of a hotel stay can be quite much. It's very comforting to hear the staff took great care of you and your room allowed for a restful night's sleep. I hope that helped relieve some of the stress you were going through. Thanks for sharing your comments with us. It is encouraging to know we helped brighten someone's day. Safe travels and if you find your way back to our part of the world, we would enjoy having you as our guest again. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Nice room!"

4
25/01/2016

Overall this hotel has a very nice look. When I first booked I had every intention on being dissapointed. Too my suprise the entry was was very nice with nice greetings from the front desk clerks being accommodating to our late arrival. The rooms are very nice as well. Seems newly renovated. The beds are super comfy. And the showers are really nice!

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks for choosing our hotel. There are many choices in Lexington and I am pleased you decided to give us a try. We are in the finishing stages of a complete renovation and we are excited about our new look and feel. Our staff is very proud of the work that has been done and we know you will enjoy the results. Please visit us again anytime you travel to the Lexington area. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Welcome find in Lexington with nice breakfast extras"

4
16/01/2016

We read the reviews for this hotel and thought it seemed like a good choice. We noted that the hotel allowed dogs - in fact there was a show in town and there were many dogs staying at the same time. The hotel has recently been renovated and the rooms are clean, comfortable, updated, and have nice views of the mountains. The breakfast buffet had many of the usual items (waffles, pastries, cereal, and yogurt). I think there were also eggs. The big difference was that there were fresh blueberries, fresh blackberries, and grapefruit halves. We have never run into these very welcome breakfast additions in another motel anywhere. We will definitely return if we are in the area. Liked the rubber duckies for the guest's use.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay with us. We take every opportunity to provide the best stay to each and every one of our guests. We listen to our guests and they told us they wanted a better selection of fresh fruit for breakfast. That's what we have done and we have heard so many great things about the changes we made. If I can ever help with anything please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We offer a great variety of ducks during the year for different holidays and special events. We hope to see you again soon. Jonathan Burns CHA GM

"This hotel is superb!"

5
12/01/2016

I was on my way to Philly from Nashville and needed to stop at a dog friendly hotel. I had spent the weekend at a hotel that while nice, wasn't as quiet as I had hoped. This hotel, was well appointed and updated, had beautiful grounds and was very clean and quiet. I would definitely recommend to anyone who has pets but also those who don't have pets as a great place to stay.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Not only do our guests that are traveling with pets love to stay with us but those not traveling with pets are always surprised that we take pets because there is no evidence other than seeing them passing by. We go above and beyond to ensure cleanliness in all aspects of our hotel inside and out. If I can ever help with anything please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We have spent the last year doing many renovations to our hotel and we have heard great feedback from them and I am so happy you enjoyed your time with us. I hope you are in the area again soon. Jonathan Burns CHA GM

"Beautiful hotel"

5
12/01/2016

This hotel was clean , quiet and beautifully appointed. I was able to bring my two dogs and the rooms were perfected clean , modern and very very comfortable. I would definitely stay here again if I am in the area.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks so much for your comments. I'm pleased your room was clean and quiet. We are almost finished with a complete renovation of the hotel and we are getting great comments, such as yours. Thanks again for staying with us and we look forward to your return visit. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"The overnight stay was a very comfortable and relaxing interlude on our way to Texas"

5
06/01/2016

The motel was easy to find off Rt 81 and Rt 64. The staff was friendly and helpful. The room was clean and neat and the breakfast set up was a great way to start off another day of traveling. We have stayed at other motels in Lexington and on our next trip through this area we will definitely stay at this Best Western.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
We offer a great location close to the interstate but far enough away so you enjoy a great nights sleep. We strive to offer the best customer service possible to each and every guest. If I can ever help with anything please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We know there are many options for lodging in Lexington, we strive to make the chose easy. All of the amenities you could need while away from home. We hope to see you again soon. Jonathan Burns CHA GM

"Gem in the Mountains"

5
05/01/2016

This was a very pleasant surprise near the end of a long journey. As Lexington, VA is a college town- the end of December meant the town and area was very quiet. The hotel was in excellent shape. The were doing some renovation work on the second floor. We had a room on the first floor that was an excellent value for the money. This was a place that was very dog friendly. At this time of the year there was no on-site restaurant- yet several choice were very nearby. The town center was less than 10 minute drive from the hotel, which was conveniently located near I-64. It was the best value for the price on our entire holiday trip. Staff was super friendly and helpful. I had never been to Lexington VA before- I am definitely thinking about going back to spend more time in the future, now that I know of a wonderful place to stay with my dogs. I am sure in the Fall the hotel and town are much, much busier.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for letting us know about your recent stay with us, I am so happy you had such a wonderful stay. We have finished all of 1st and 3rd floor and are finishing up our 2nd floor now, and will be finished in the spring. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] Winter is our off season but from April- November are extremely busy with events at the colleges and Virginia Horse Center. We enjoy getting to meet all of our 4 legged guests and strive to make everyone feel welcome. We hope to see you again soon. Jonathan Burns CHA GM

"Nice Experiance"

5
02/01/2016

The Best Western Plus Inn is a must stay if your in Lexington. Beautiful setting, well kept property, nice rooms with amenities, fantastic Breakfast. Great "Bang For The Buck", would definitely stay there again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for taking the time to let us know about your stay with us. We strive for excellence in everything we do for our guests. We are all most done with our complete renovation, and have made many changes to our breakfast to ensure you get started on the right foot each day. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] We want to provide all the amenities you could ever want or need during your stay, providing great value for each and every stay. We hope to see you again soon. Jonathan Burns CHA GM

"Thanks GPS"

5
31/12/2015

I had programed my GPS to take me to the BW Lexington Inn but somehow it had me make a U-turn before I got to the hotel. I saw a Best Western sign in the distance and arrived at BW Plus Inn at Hunt Ridge. What a pleasant surprise. The rate was only $3.00 more and the place was exceptional. Great service, great room, great breakfast. What more could a traveller ask for?

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
We are certainly grateful for technology and that it brought you to us. We strive to provide great value with the amenities we offer and the level of service. I am so happy that you enjoyed your time with us so much. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] We hope you have a wonderful New Year and that we get to see you again soon Jonathan Burns CHA GM

"Great Breakfast"

3
29/12/2015

We were on our way to North Carolina to meet the family for Christmas and made a reservation last minute. We are glad we chose this hotel. We made use of the pool and loved the breakfast. Give it a try, you won't be sorry.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent with us. I hope you enjoyed Christmas with your family and I am so happy you were able to stay with us during your trip. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] Our pool and fitness are get a lot of use and we know our guests enjoy them both. We have added many items to our breakfast and are glad you liked it. We hope you have a wonderful New Year and that we get to see you again soon Jonathan Burns CHA GM

"Don't Pass On This Place!"

4
28/12/2015

On a 15+ hour drive to, unfortunately, New Jersey, from Alabama with our little puppy dog, we stopped over here for the night since they are very dog friendly. I must say, I was highly impressed. This is a big hotel! Lots of room and meeting space, with a good sized restaurant. It was a very quiet stay, week away from I-81 and very comfortable for my wife and I and my little 12 lb Havanese. Several restaurants are easily accessible nearby. I will absolutely stay here again should the need arise!

"Maybe other rooms were better..."

3
26/12/2015

All the reviews were pretty good here, so we pulled the trigger. The man at the check-in desk was very nice and the lobby was very welcoming; all decorated for the holidays with a pretty fireplace. They also provided free coffee, tea, and hot chocolate any time in the lobby. The workout room was nice; had a treadmill, elliptical, weights and a few weight machines. I couldn't find the remote to the TV though. Our room wasn't as nice as the pictures so maybe we got a less than average room. The only mirrors were in the bathroom, so that posed a problem in the morning. The coffee pot and sink were also in the same room as the toilet which isn't always convenient. The part I least appreciated was the shower...the shower head was one of those used in motor homes...you know where you can take it on and off. They did have a hook for it but it wasn't positioned well at all. We had to stand right up against the shower wall. Other than that, everything was fine. They had outlets in the lamps next to the bed, which I always appreciate. The breakfast was good; eggs, waffle maker, cereal, yummy oatmeal bar and plenty of beverage choices. We had room 134, which was a handicap room, so I"m not sure why we were put in there. So if you get that room, ask for another, it might be more comfortable. There is a Waffle House within walking distance. Also, Stonewall Jackson's House and grave are about a mile away from the hotel. Good places to visit!

"The duck hotel!"

5
23/12/2015

Excellent value! This was our second stay here in a couple of years. Both have been very pleasant. We had a recently renovated room with comfortable beds. The staff is very friendly and the rubber ducks are a great calling card. Great price for such a nice place. Will be back.

"Quiet and comfortable "

4
21/12/2015

Stayed here 1 night and overall everything was excellent although parts looked slightly dated. The ceiling in our bathroom could have used some TLC and the bathroom could benefit from a fan to get steam out. The staff was friendly and the breakfast had good fresh fruit, sausage, and Greek yogurt in addition to the normal hotel carbs.

"Great Place to Stay"

5
20/12/2015

I was traveling on business and it had been a long day. Looked for a reasonably priced hotel with good reviews. Found the Best Western Plus at Hunt Ridge. They exceeded my expectations in every way. Front count staff greeted me when I walked in the lobby. They had my reservation already pulled up and check-in took less than five minutes. My room was very clean and smelled fresh. Very comfortable bed with great pillows (very important to me). Breakfast the next morning was the best I have had on my travels. Truly fresh fruit including berries. The attendant working the breakfast room checked on everyone and kept the food stocked. The grounds were very clean. The hotel is located close to freeways but without the freeway noise. Also, gas stations are close by to fill up prior to heading out. I will stay here again and I highly recommend the Best Western Plus at Hunt Ridge.

"The Only Hotel To Provide A Yellow Duckie To Adopt"

4
18/12/2015

The hotel was obviously fancier than your typical Best Western. I suppose that was why it was a Best Western "Plus", though I've stayed at other "plus" hotels that didn't deserve the title. They thought of every little detail including a fancy breakfast buffet in the morning with plenty of seating and your very own little yellow rubber duckie to float in the tub or the sink. Our six inch bears loved it and have adopted it. Right now it sits in my kitchen in a cabinet with glass doors. As I write I'm looking right at it. P.S. As you can imagine, the hotel was pet friendly. We brought both a dog and a cat.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your stay with us. Our entire team works extremely hard to provide the best service possible to our guests, and there is now better thank you than the kind words you have for our hotel. Everything we do from start to finish is for our guests and we are so happy it shows. If there is even anything I can help with please contact me @ 540-464-1500 or @ [email protected] We offer a wide variety of our ducks during the year, from Christmas, Valentines and even wedding ducks be sure to come back and add to your collection. We hope you and your family have a wonderful holiday season and that we are able to see you in the New Year. Jonathan Burns CHA GM

"Great Experience"

5
17/12/2015

Highly recommend this Best Western. Great staff. Very clean facility. Breakfast very well done with lots of choices and lots of fresh fruit. Room was very clean and smelled fresh. Grounds are well maintained and no trash or debris was visible. Will be staying here again and again.

"Nice place, extra friendly, helpful. They saved my leather jacket!"

5
15/12/2015

This Best Western was easy to access off I-81, gave us and our puppy a friendly welcome. Pet fee was only $20. And, best of all, they wrapped up the pet bed and leather jacket we left behind to protect them. They wouldn't even accept a gratuity for the extra trouble we caused. Stay with them!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you enjoyed your time with us, we are pet friendly and we love to meet all of our four legged guests. We offer a great location just off the interstate that is easy to find but without any of the noise from the road. If there is even anything I can help with please contact me @ 540-464-1500 or @ [email protected] We have a set procedure for all lost and found items, this way we ensure they are safe and in perfect condition when they get back to our guests, A happy guest is the only reward we seek. I hope we are able to see you in the New Year and that you and your family have a wonderful holiday season. Jonathan Burns CHA GM

"Finally a very nice place"

5
15/12/2015

Second last stay on our way home. The hotel is in a nice location and very clean and quiet. Our room was very comfy and everything was clean. Breakfast was very good. They even had a large bowl of fresh blueberries and another bowl of fresh fruit salad. Every thing was replenished promptly by Patty the best breakfast gal ever! A very pleasant stay we would definitely return.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for your kind words about our hotel. I am so happy you enjoyed our breakfast. We have made many changes this year in response to what our guests have said. More fresh fruits was what we heard most and people have really enjoyed the variety we offer. If there is even anything I can help with please contact me @ 540-464-1500 or @ [email protected] Patty is a true asset to our hotel, we is a hard worker and loves our guests. I am so happy you enjoyed our newly renovated rooms, we have heard such great feedback about them. I hope we are able to see you in the New Year and that you and your family have a wonderful holiday season. Jonathan Burns CHA GM

"great rate, great service"

5
15/12/2015

Adjoining rooms are available. Location is convenient to the highway and several restaurants. Very quick trip to downtown, maybe 5 minutes. Save some money by staying out of town and drive downtown to eat. Leave the fan on manual so it never stops running. The white noise helps us sleep.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay and for choosing to stay with us while visiting Lexington. While we are close to the interstate you will never hear any noise from it and we are just a short drive to town, we are able to offer all the best amenities and at a much better price than the downtown hotels which provides much more of a value to our guests. Whats not to love, a great stay and you will save money. If there is even anything I can help with please contact me @ 540-464-1500 or @ [email protected] I hope we are able to see you in the New Year and that you and your family have a wonderful holiday season. Jonathan Burns CHA GM

"Gorgeous, Luxurious, Lovely Hotel with Great Staff"

5
12/12/2015

We were on a 3,000 mile trip from Cape Breton, Nova Scotia to Santa Fe, New Mexico with 2 small dogs, and happy to find clean and comfortable dog-friendly hotels. But we were honestly blown away by the loveliness and luxury of this one--the most upscale Best Western we'd ever been in, by a mile. Warm welcome from Josh at the front desk on a dark and rainy night, and friendly farewell from Zeanette in the morning, with helpful tips on taking a quick tour of Lexington. Room was spacious and plushly comfortable. The entire hotel has a gleaming, county home quality. The grounds were very pretty, and made dog-walking a pleasure. The breakfast was fabulous, with many healthy options, including fresh blueberries, fresh blackberries, and Greek yogurt. Good coffee. Bacon and eggs. A friendly, meticulous attendant presided over all. There were lots of nice little extras including chilled bottled water, oranges, and apples in the reception area. We were truly sorry that this was just an overnight stop on a long road trip--we would have loved to linger here and would recommend to anyone planning a longer visit to Lexington. Easy access to both I-81 and the historic downtown.

"Excellent Accomodations"

5
09/12/2015

Above average cleanliness of hotel and room. Quiet and restful atmosphere. Decor of room updated. Carpet appeared new and was very clean. Heating and A/C unit quiet and functioned well. Staff very welcoming, helpful and very pleasant. Will definitely stay here again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for such a wonderful review of our hotel. We are almost done with our complete renovation. We look like a brand new hotel. We are working on the last few rooms and public areas. I am so happy you enjoyed your stay with us. Our entire staff wants all of our guests to feel at home while with us. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. Clean rooms, great customer service and a wonderful breakfast to start your day are some of our highest priorities, and I am glad you can tell. I hope you and your family have a wonderful holiday season and are able to come back and see us again soon. Jonathan Burns CHA GM

"Meticulous room, warm staff, beautiful views."

5
02/12/2015

Stayed one night to break up a drive from Albany NY to Atlanta (Thanksgiving weekend). Josh at the front desk was welcoming and knowledgeable about the Lexington area. The room had a very clean feel, with a tile bathroom floor that looked like wood. The king sized bed was very comfortable, and the heat was easy to regulate. The breakfast buffet had some extra special items (for a reasonably priced hotel): Canadian bacon, fresh grapefruit halves, and fresh blackberries. The feel of the place was warm and welcoming in every sense, more like a bed and breakfast than a chain hotel. Recommend highly!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for your kind review of our hotel, I am delighted that were able to impress you so. That is our top goal for each and every guests that stays with us. We want to meet and exceed your every expectation. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected] We have worked hard to offer a great breakfast with many items you don't expect to find and be able to offer something for everyone. I hope that you have a wonderful holiday season and are able to come see us again soon. Jonathan Burns CHA GM

"Clean & Nicely decorated with granite accents. Nice size room with two queens and a pull out couch."

4
01/12/2015

Very nice front desk personnel, breakfast was simple, but good…Coffee was not watered down, which made me happy. Love the lil ducks in various costumes. Nice indoor pool. Close to restaurants, Walmart and various stores. VMI and W&L are only a few minutes away. Will try to stay there again…They are still remodeling some parts of hotel.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us and letting us know how you enjoyed your time with us. We aim to hire only the best and the brightest that we may offer the best customer service you will find. We hear so many great comments about our ducks and offer many different kinds during the year. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. We do offer premium coffee on our 24-hour beverage bar, and understand that traveling is stressful so we would never offer anything but good strong coffee. Otherwise we might start a riot. I again thank you for staying with us and hope that you and your family have a wonderful holiday season and are able to come see us again soon. Jonathan Burns CHA GM

"Enjoyed our stay"

3
30/11/2015

Best Western Plus is our go to hotel for staying in Lexington, Virginia. It's a great location set back next to the Walmart. It's right off the main road. The breakfast is excellent. I noticed a wide array of breakfast items including, hot food, cereal, yogurt, fruit, and nuts and grains for the nutritious oriented folks.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
We do offer a great location that is near everything but also away from the road so noise is not a problem. We demand excellence in everything that we do so that we may offer the best stay possible to each and every guest. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. We have put a lot of work into our breakfast to ensure we are offering what our guests are looking for with many healthy options, along with a variety of hot items to help you start off your day right. We hope to see you again soon. Jonathan Burns CHA GM

"Stopping point for roadtrip from SC to NY!"

5
30/11/2015

We loved this hotel! Would stay there again in a heartbeat. The lobby was inviting, the room was clean, beds were comfortable, and breakfast was delicious! We found it on-line on our way from SC to NY and feel so lucky that we ended up staying there.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us and giving us such a wonderful review. We work extremely hard to offer such great stays to our guests. We here from many of our guests that we make a great stopping point for trips north or south, if I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. We have made many changes to our breakfast to ensure we are offering something for everyone. Clean rooms and friendly service are some of our highest priorities. I hope you and your family have a wonderful holiday season and are able to come back and see us again soon. Jonathan Burns CHA GM

"Excellent"

5
29/11/2015

I was very pleased with the hotel. The lobby was pretty. The staff was friendly,Josh was very helpful. The room was clean and we felt very safe. The breakfast was excellent. I liked the separate area for drinks in the lobby in the morning. I highly recommend the hotel. Easy access to 81.

"Great Breakfast, lovely pool, comfy beds, great service."

5
26/11/2015

The same young man checked me in the night before although the reservation i thought I had did not appear in his records. So he called the other Best Western in the area to confirm that I didn't have a reservation elsewhere. He didn't want me to be charged twice. Very thoughtful and helpful. PS. The little ducklings are darling. PPS. The breakfast was outstanding with fresh grapefruit and berries, waffles and cheese omlets! Great!

"Comfortable stay in the Shenandoah area"

5
25/11/2015

We started staying at this hotel when we traveled on college trips for our daughters. We continue to stay at it as we visit friends and family in the South. This is a comfortable, friendly hotel with an excellent breakfast. We highly recommend it if you are in the area.

"Not like all the others"

5
25/11/2015

A beautiful facade to the building. Very friendly staff. And a beautiful little touch... little ducks that we could take with us. In this case for my grandchildren. The breakfast food court was a little out of the way, but a nice little walk and worth it. All in all, a beautiful hotel within a colonial setting.

"GREAT place to stay!"

5
13/11/2015

I can't say enough good things about this property. The staff was very friendly and helpful, even calling to another hotel I'd recently stayed at to see if I'd left a phone charger there. The room was very clean and nicely appointed, quiet and comfortable. I slept for 11 hours straight! Breakfast was tasty and there was a lot to choose from. The price I paid was exceptionally reasonable for such a nice stay! I will not hestitate to stay here again any time I will be traveling through Lexington -- in fact, I'd drive an extra hour or two just to do so.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for such a wonderful review. We work hard to make each and every guest fell at home while with us. One way that we achieve this is to listen to what our guests tell us, we take feedback extremely seriously. We are able to see what we are doing well and where we need to improve. If I can ever help with reservations or anything else please contact me @ 540-464-1500 or @ [email protected] We have made many changes to our breakfast to ensure there is something for everyone and it is a great way to start your day. I hope we can see you again soon. Jonathan Burns CHA GM

"Traveling made easy and comfortable"

5
12/11/2015

Came here with an athletic team that I coach. Made a group reservation and got a great price. Check in was easy and the rooms were super comfortable -- especially the beds. Great pool for the team to relax in. Super friendly and helpful staff. Highly recommend!!!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay with us. I am so happy you stay went so well, we host many different sports teams and other groups during the year sometimes multiple events at the same time. We work hard to ensure everything runs like clockwork, we know that you have many things on your mind while traveling and working with a team and your hotel stay is the last thing you need to worry about. We can defiantly take that worry off your plate, we make staying with us a breeze from start to finish. If you will be back in the area please contact me I would be happy to help with any needs you may have, you can reach me @ 540-464-1500 or @ [email protected] We hope to see you again soon. Jonathan Burns CHA GM

"Comfortable, clean, convenient and friendly place to stay"

5
10/11/2015

This hotel is exceptionally convenient to the Lexington Horse Center. Since I had no prior experience with the "plus" brand, I was pleasantly surprised by the hotel's charm and cleanliness. The staff is very friendly and accommodating. I will definitely stay at this hotel again on my next trip to the area.

"ok"

3
07/11/2015

we where expecting more for a plus best western altogether it was a good stay the corridor temp was very warm on the second floor towels where great ,we used a travel coupon and had a walk in rate which help ,location was good for the area

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us on your recent visit to Lexington. I want to apologize that we did not provide you with that “WOW” factor during your stay. We strive to meet and exceed each and every one of our guests expectations. We want your stay to be extraordinary from start to finish and I am sorry that did not happen. If I can ever be of assistance please let me know @ 540-464-1500 or @ [email protected], I am happy to help. Our coupon books do provide a great rate. I hope if you are in the area again you will give us another chance to show you how great a stay with us can be. Jonathan Burns CHA GM

"Relaxing In Lexington"

5
06/11/2015

In town for a friend's wedding. The Best Western Hunt Ridge was used as base hotel for many guests. All of the hotel employees were friendly and helpful. The location is ideal, and I was most impressed with how quiet the hotel stayed, even while hosting an out-of-town football team.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay with us. I am so happy you enjoyed your time with us, we host many wedding groups during the year. Our size and amenities make us a great location for these events. If I can ever be of assistance please let me know @ 540-464-1500 or @ [email protected], I am happy to help. We host many different events even at the same time, our entire staff works extremely hard to ensure that everyone is completely happy with their stay. Everything we do we do for our guests, offering the best stay possible. We hope to see you again soon. Jonathan Burns CHA GM

"nice hotel but food safety concern"

3
05/11/2015

breakfast lady refills food without wearing gloves. Have stayed here in the past and was mentioned but has not changed. She stays busy but ignores food safety concerns. She even refilled the mini omelettes without gloves touching each one while organizing and rotating them

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay. We strive for excellence in everything we do for our guests, and I am sorry we fell short. We value your feedback and will use it to make improvements in the service we provide. Should I ever be able to provide assistance please contact me @[email protected], I am happy to help. We offer extensive training to our entire staff and will ensure any staff member not exceeding our guests expectations will be retrained. We hope to see you again soon. Jonathan Burns CHA GM

"Nice Hotel"

4
05/11/2015

Hotel overall was vey nice, clean, and at a very reasonable price. We had stayed here two years ago, and the rooms have all been redone since then. Only complaint is that the included breakfast was only so-so. Not sure if restaurant being closed had anything to do with that.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you had such a great stay with us. Cleanliness and customer service are 2 of our highest priorities. I am sorry that you did not find our breakfast to be outstanding. Are there items you would like to see us add or something we can change to improve it? We strive for excellence and value our guests feedback. Should I ever be able to provide assistance please contact me @[email protected] or @ 540-464-1500, I am happy to help. I again thank you for your review and we hope to see you again soon. Jonathan Burns CHA GM

"Wonderful stopover"

5
02/11/2015

The room was furnished well and everything was clean and comfortable. The breakfast was very good as well. We were traveling further south and needed a place for one night and this was perfect. The place liiked new.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your stay with us. We pride ourselves on offering the best stay possible to each and every guest. I am so happy you enjoyed your time, if I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] I hope you are able to come back and see us again soon. Jonathan Burns CHA GM

"BWThe Lexington VA"

4
30/10/2015

This is a clean, comfortable BW property, among the better BW hotels I have stayed in. The rooms are comfortable and spacious, and they offer a conference center as well. The breakfast room is similar to most at BW hotels - decent food and a bit noisy. They are located just off I64 with a 2-3 mile ride to downtown stores and colleges.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay with us. We want our guests to have an excellent experience from the time they arrive until they check out. I am sorry our breakfast room was loud, it can get that way when it is busy. We do offer a great location, just minutes from many of the area's most popular attractions and colleges. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] We hope to be able to see you again soon. Jonathan Burns CHA GM

"Very Good Hotel for Lexington, VA"

4
28/10/2015

The Best Western Inn at Hunt Ridge is one of Lexington's best chain hotels. Rooms have been clean during my several stays over the past decade or so. I have never experienced any problems. Breakfast is similar to most mid-range free hotel breakfasts - that is, very average, but enough to get you going in the morning without making another stop or paying. The location is very close to downtown Lexington - under 5 minutes driving. Note that you cannot really walk to downtown from this hotel, at least not safely or easily. We did have to ask 3 times for a roll-away bed, despite calling an hour before our midnight arrival. Even after calling ahead of time, a roll-away was still not in the room for our late arrival. And, after asking at the front desk at midnight, it still didn't arrive until another phone call downstairs was made. The location is nice, though, and I recommend this hotel overall. You may have to press them for extra service, but it will eventually work out.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for staying with us on your recent visit to Lexington. I am sorry that you had to make several calls about your rollaway. We have a log book for all requests but it can get busy at the desk which can cause delays in the delivery of extra so I do apologize. Everything we do we do in service to our guests and want to meet and exceed your expectations. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] Offering clean rooms with great service is something we pride ourselves on. I again thank you for your business and I hope we will see you again soon. Jonathan Burns CHA GM

"What nderfulmhotel"

5
27/10/2015

We stayed one night on our drive to Atlanta. Everyone was extremely friendly and helpful, especially the young man at the front desk. The beds were extremely comfortable. The breakfast was certainly good for a variety of appetites and plenty of fruit, eggs, sausage,coffee, yogurt, granola, craisins and more. Would highly recommend this Best western plus at hunt ridge. The horse center of Virginia is close by as well as VMI and Washington and Lee university

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am glad you found us on your trip down south, and we hope you find us again in your travels. We want our guests to feel like they are at home while staying with us and customer service is the place to start. Josh is a true asset to our hotel and takes great pride in his duties. I hope that you were able to leave our hotel refreshed and ready for the rest of your trip. . If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected], I am happy to help. I am so glad you enjoyed our breakfast, we want to ensure we offer something for everything for a great start to the day. We hope to see you again soon. Jonathan Burns CHA GM

"Thoroughly satisfied"

5
26/10/2015

We were near the end of a road trip and appreciated having a reasonably priced no-hassles place to stay for a night. This Best Western is attractive, clean, and new-looking; our room was spotless and very spacious; the hotel was very quiet even though there were quite a few guests.The breakfast was entirely satisfactory.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I'm glad we could cap off your road trip with an enjoyable night's rest. Thank you for sharing your comments with others and for staying with us. I hope you will visit us again. Lexington is a very historic area, so come stay for a few days and let us show you around. Gary Purvis VP of Operations Dominion Lodging, Inc.

"very nice, highly recommend."

5
24/10/2015

Stayed here one night . Very nice hotel and I wouldn't hesitate to stay here again. I was traveling with my dog and chose this hotel because it is pet friendly. They charge a $20 pet fee but that is for your entire stay not nightly. Andrew, at the front desk was very helpful and told me to get a coupon book from the several locations he described to me before I checked in to get a good rate. I really appreciated his helpful advice to help me save some on the room rate. He was there when I checked in and he was also professional , polite and did a good job. I wish all front desk personnel were as good at their job as Andrew is. The room was clean, well appointed and very comfortable and quiet. Perfect. Breakfast was more than adequate. Don't hesitate to stay at this hotel especially if you have a pet.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks for making us your choice while visiting Lexington. We appreciate the opportunity to serve you. I will pass along your nice comments to Andrew. He is a great young man and truly enjoys serving his guests. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Excellent stay at Best Western Hunt Ridge in Lexington, VA"

5
23/10/2015

The price was lower than anywhere else around for Parent's Weekend at VMI. The room was excellent with a frig and microwave. Very friendly staff, and we were able to check in early!! Overall a great experience.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks for staying with us while visiting VMI for parent's weekend. I'm glad you enjoyed your stay and I hope you will visit us again soon. Come back during the winter months for a great rate! Call 540-464-1500 and speak with Jonathan Burns. He will take care of you! Gary Purvis VP of Operations Dominion Lodging, Inc.

"A Superb Inn With An Awesome Staff"

5
22/10/2015

Don't hesitate to book this inn! Rooms are well decorated, clean, and meticulously maintained. Breakfast is first rate and the breakfast area is large and appealing. No trouble finding seating and no lines at the food service counter. We left a bag behind and the staff found it, secured it without opening it, and assisted in having it shipped to us at our home. BRAVO!!

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks so much for your review. I'm pleased the staff was able to assist in returning your left behind bag. Thanks for staying with us and for choosing our hotel. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Wonderful accommodations"

4
20/10/2015

From the minute we made our reservation this was a pleasant experience. We had to modify the reservation and staff was very helpful in doing so. Stayed in one of their newly renovated rooms - beautiful decor, clean, great shower/water pressure and had free wifi. Breakfast was served in a clean and open dining area; food was wonderful and the service too notch. Only minor issue was all pillows were big; we sleep on flatter pillows; would have been nice to have an assortment of pillows. Will definitely stay here again at our next horse show at the nearby (1/2 mi down the road) Virginia Horse Center.

"Pet Friendly and Quiet"

5
18/10/2015

We've stayed here twice, and will make it a point to stay here on future trips. Off the highway, but not out of reach, is still close to shopping and restaurants. This is a pet-friendly, quiet hotel with great staff! The breakfast has a decent selection, and there is coffee and tea available around the clock just off the lobby.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for staying with us and letting us know about your recent stay. I am so happy you enjoyed your time with us. We get so many guests traveling with their pets and we love getting to see them all. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. We strive to offer all the amenities you could need or want during your stay. Our 24 hour beverage bar is extremely popular and I am glad you liked it. I hope to see you again soon. Jonathan Burns CHA GM

"Near Virginia Horse Center"

5
14/10/2015

Attractive hotel. Nice room with microwave and refrigerator. Hot breakfast with many choices. Closest hotel to the horse center. Hot beverages available in the lobby. Will certainly stay here again. Love the little rubber duckies.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you so much for taking the time to let us know about your recent stay with us. We strive to offer the best stay to each and every guest. We do offer microwaves and refrigerators in all of our guest rooms, we know many guests need them during their stay. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. I am so happy you enjoyed our ducks, we just received our Halloween ducks. We offer many different types during the year. We hope to see you again soon. Jonathan Burns CHA GM

"quiet stay"

5
14/10/2015

After a long road trip we pulled in to the hotel after 10 pm, needing a good nights rest, this hotel was exactly what we needed. Check in was a breeze and we were in our room in no time. The room was very nice and clean and we fell into bed right away. The hotel was very quiet and we slept like babies. In the morning a breakfast buffet was included with choices ranging from sausage and eggs, fresh made waffles to cereals and breads. When it came to check out everything was quick and easy. The person at the desk even offered bottles of cold water for our trip, just another extra touch we were not expecting. We would definitely stay here again.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I am so happy you enjoyed your stay with us so much, that is what we work so hard for. We have made many changes to our breakfast and we have heard great feedback from the changes. We are a large hotel but we do our best to ensure that the hotel is quiet during the night so all our guests get a great nights sleep. We try to offer all the fine touches to your stay to make it memorable, from the service to the cleanliness of your room. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. We hope to see you again soon. Jonathan Burns CHA GM

"Great Place to Stay"

5
14/10/2015

We found this hotel to be a great value with excellent service. When we checked into our room we found a cute rubber duckie on the side of the tub to take with us on our further travels. Such a neat, clever idea! We are enjoying our duck and took several pics with him while in Lexington. The property is very clean and well maintained. Every time we left our room someone on staff was cleaning something. We were pleased to meet one of the cleaning staff who is handicapped. This young man is nonverbal but works diligently at his assigned tasks and we were told he has been employed here for a number of years. Kudos to this establishment for giving this young man an opportunity to earn his living! If we are ever in this area again, this is our choice of a hotel!

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay and thank you for the kind words. We love doing our ducks and offer a great variety of them during the year. Our guests love to collect them. We pride ourselves on being the cleanest hotel in Lexington and have a wonderful staff that makes that happen every day. We have partnered with a company for many years working with people with different disabilities. Colin has been with us almost 6 years and takes great pride in his work and makes our day brighter working with him. If I can ever be of assistance please contact me @540-464-1500 or @ [email protected], I am happy to help. We hope to see you again soon. Jonathan Burns CHA GM

"Happy with my stay."

4
12/10/2015

Stayed here for a night on business in order to attend the STEM conference at VMI. The hotel was close to downtown and a few restaurants. The room was clean and spacious and the bed was comfortable. The price was right where I expected it. If I attend the conference again or am in Lexington, I'll look to stay here.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I'm glad you chose to stay with us while attending the STEM conference. You had lots of places to choose from and I glad we were your selection. Please visit us anytime you are in the Lexington area. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Beautiful Hotel"

5
09/10/2015

Was traveling during a hurricane and got diverted off our travel path. Found this Best Western. It was stunningly beautiful inside and we were upgraded to a suite. I saw many buses and was worried about noise control. No noise at all and slept wonderfully. Morning breakfast was delicous and the staff was extremely efficient and friendly. Very clean.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
I'm glad we were able to offer you a safe place to rest during the threat of the recent hurricane. Luckily the weather wasn't as bad as first predicted. Thanks for your nice words describing your visit. I'm glad you rested well and I hope you will visit us again. Sincerely, Gary Purvis VP of Operations Dominion Lodging, Inc.

"Spot on for the price, quality and location."

4
09/10/2015

Good price, great location, clean, comfortable and quiet. Aren't those the essential qualities in a hotel? On this business trip stay, I had to leave before the breakfast was served each morning, so I can't review that part.

"Happy with my stay"

4
05/10/2015

The rooms are nice and spacious. The beds are comfortable, with comfortable linens. The hotel is in a very convenient location. All the staff is very friendly and helpful. Overall a good experience at a very good hotel.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks for your nice comments. You mentioned everything good that we like to hear. Spacious rooms, comfortable beds, great location, and friendly staff. I hope you will stay with us again if you return to historic Lexington. We look forward to seeing you again. Thanks! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Late arrival"

4
02/10/2015

We were running very late and called ahead to see if that would be a problem as it is with some hotels. If wasn't a problem here. We checked in after midnight and were greeted with a smile. We had a spacious room in good condition and had no problems. From parking to check out everything was easy with no trauma or drama, and the price was better than our other stays on this trip

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks for staying with us. Late arrival isn't a problem at all. We're glad you made it and hope you enjoyed a peaceful night's rest. Thanks for your kind comments about your room and experience at the hotel. We strive each day for all of our guests to have the exact same experience as you. I hope you will visit us again and if I can help with future reservations, please feel free to contact me at [email protected] or 540-992-4077. Thanks again! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Hunt Ridge getting better!"

4
02/10/2015

I am pleased to see that some of the rooms have been updated since our last stay- glad we gave this another chance. We like to stay here when we attend Horse Shows at the Equine Center- very convenient. We also like the breakfast that is included with the stay. The apples in the lobby were a treat for us and we took one for our horse. We also love the fact that this hotel is pet friendly but is very clean and quiet. Staff is always very friendly and accommodating.

garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thanks for noticing and mentioning our recent renovations. We still have a few guest rooms to complete but we have the majority of the hotel looking wonderful. The new modern decor is very lovely and we are getting great comments from our guests. Thanks for staying with us when visiting the Virginia Horse Center. We are have a great location for the horse center and we're just a short distance from the interstates. I hope you will visit us again. If I can be of any assistance, please contact me at [email protected] or 540-992-4077. Thanks! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Old & Worn"

2
29/09/2015

Room had odor of vomit Breakfast buffet totally empty @ 9 AM...one hour before closure Also, breakfast restaurant was a very long walk to another section of hotel. Very difficult for anyone with walking problems.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us, I apologize that you did not enjoy your time with us. We did offer to move you to a different room which you did not want to do, we did spray the room for you. I personally checked the room and did not smell anything. We have completely renovated all but 20 of our rooms and you did stay in one of our rooms that has not yet been renovated. The last 20 rooms will be done this winter. If I can be of assistance in the future please contact me @ [email protected] Our breakfast was extremely busy that day and I do apologize that it took longer than normal to replenish items, however they were restocked and the breakfast was open until 10. I again apologize that you did not have an excellent stay with us, as you can see from our hundreds of reviews this is not common. We will use your feedback to improve the service we offer and hope to see you again soon. Jonathan Burns CHA GM

"Very nice stay"

5
28/09/2015

We really like this motel. Everyone is very friendly and helpful! The room is nice and large with good wifi. We feel they offer a very nice breakfast too! We were attending a show at the Horse Park so it is the ideal choice.

HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your recent stay with us. We pride ourselves on offering the best service and rooms possible. We want every guest to feel like they are at home while staying with us. If I can ever be of assistance please contact me @ 540-464-1500 or @ [email protected] I am happy to help. We have added many new items to our breakfast and I am glad to hear you enjoyed them. We offer great discounts for those attending the VA Horse Center. We hope to see you again soon. Jonathan Burns CHA GM