The Craiglands Hotel, Sure Hotel Collection by Best Western

Had a great weekend at the Craiglands. The hotel is well situated just a short walk from the town centre where there are plenty of shops, cafes and bars. Check-in was very efficient and we were made to feel very welcome from the moment we arrived. The hotel itself has everything needed for a comfortable stay. Rooms were very clean and spacious. The bed was incredibly comfortable. Food was lovely with good portions and served by staff who went out of their way to make sure everything was right. Had a very enjoyable weekend. Thank you. We'll be back again!

We booked this hotel as part of an inclusive deal through our travel agent. Having looked at the Tripadvisor reviews prior to going quite a few people complain about the hotel being dated, having squeaky floors, and the staff being absent. Firstly let's look at the hotel, it was built in the 1800's, we have stayed in Premier Inn's (Braehead) with worse floors and more. I have to say from our experience this is a hotel of its period which has been modernised. It does need more work, and that was being done whilst we were there with improved heating in the room as we were reliant on an oil filled mobile heater, and some warmth from the radiator. We had room 140 at the back of the hotel. There were no functions or tribute acts on so we were very quiet. We were told that this room is over the ballroom so can be noisy. The bathroom backs onto the woodland and is very cold. We were offered a room move but as the room was very nice we just closed the bathroom door to keep the main room warm. The shower was fantastic, very powerful. Shampoo and body wash from Harrogate H2K was very nice, and plentiful. Staff, were plentiful on Saturday as there was a coach trip and small dinner party on site, I would also state you don't realise how hard they work. Big thanks to Annabelle who was our bar steward for two nights as well as receptionist. She looked after us very well. Further thanks to Madge who has been with the hotel for 15 years. He had to give us the bad news that the kitchen would be closed for two nights due to work required before the Easter weekend. We were refunded for the two nights. He was a very pleasant host. On the note of food, the hotel has a restaurant called Brasserie 1. I think to be fair the food is what you would expect in a pub chain. Fish and chips, chicken and beef burger, a pasta dish, chille con carne and pie and chips. Whilst it was hot and well presented it was nothing special. Breakfast is a range of typical English hot, and cereals, toast, fruit and pastries. The staff are very attentive and welcoming, we had no cause to complain and found them available when we needed the bar as they flitted between there and the reception. The whole hotel is very clean, and can clearly get very busy when they have weddings and shows on. Along with coach parties. Lots of other moans on here about the lack of spa. It is closed. Why? Because despite a great investment the running costs for gas and electricity have made it unviable financially. This is a hotel of its period, treat it that way and enjoy the beautiful area. Please bear with the photos I took them as we were leaving.

This hotel is very obviously being run on a shoestring budget. There only ever seemed to be a single member of staff on duty expected to cover reception/bar/breakfast service and everything else. Our room (119) was so small as to be difficult and uncomfortable. Realistically it should only be sold as a single room. A small double bed, mattress too soft, thin flat pillows. The bathroom was ridiculously small. You couldn't actually do anything in there, including reaching the poor quality toilet paper, positioned on the wall directly behind you! The hotel had a lot of contractors staying who got up and moved around the hotel very early in the morning (5.30am!) but no attempt was made to place them away from other guests who perhaps wouldn't want to be woken at that hour. Best Western spend a lot of time trying to get you to pay to upgrade your room before you arrive, they'd do better to encourage return visitors by placing them in decent sized rooms to start with. * photos show distance from bed to bathroom door!

Hotel was average, good location in a lovely part of Yorkshire. However they do not seem to have enough staff. When going to reception to complain about lack of heat it took thirty mins to track someone down and they do not answer the phone!!!! So probably wont go back

Staff were obvious by their absence. You would think that there would be a meet and greet person at the restaurant entrance if you had made a reservation. Took 20 minutes to find any staff including the bar and reception. Room was OK. Restaurant menu was lacking. Unless you want fish and chips, burgers or pizza.

Went for an afternoon tea for Mother's Day. Very impressed from start to finish. Table settings were lovely, clean and pristine. Nice tableware. Attentive service throughout from the staff. Delicious and well presented tea served with offer of refills of tea as needed. Nice glass of Prosecco to finish off. Will definitely return again as it was a very pleasant afternoon.

Old, but it looks charming. It's very aesthetically pleasing to look at. There are also very good places to walk. I came with my husband about a month ago, We are an elderly couple, and we still managed to have a nice time. I would recommend. Also there was very good customer service. Thank you.

The Location is excellent and close to the train station. Staff were great, so friendly and helpful. Our room was very clean , comfy bed, good shower. The food was good. The rooms were dog friendly which is always a plus Will definitely return.

The heating in the room was blasting out throughout our stay, the knob on the radiator was missing so we were unable to turn it down. The phone was missing from our room so we had to go down to reception and wait 20 min for someone to respond to the call button on reception as there is never anyone on reception to help. The guy said he will turn it down for us… he didn't so we slept with the fan on all night in February! The window only opens slightly so we got no sleep at all. The key card was very temperamental, took about 50 try's to get into the room. If you flush the toilet it sounds like a fog horn or if your neighbours flush the loo you will be woken up by a foghorn too. We stayed in the standard room and the double bed was the smallest double I've ever seen, we are a couple in our early 20's and our shoulders were touching all night. An older gentleman was checking out the same time and unfortunately he was 2 floors above the event and got no sleep so I wouldn't stay if you aren't attending the event Told the receptionist when we checked out about our stay and she said “I'm sorry to hear that” well that makes it all better then doesn't it love.

Great place to stay. Staff were friendly and the place a very clean. This is my second visit and will surely visit again. Evening meal was delicious. I noticed the room I stayed in was the same but was redecorated which looked bright and modern. Need to change the carpets in corridors as they are worn but everything else was brilliant

Really enjoyed our stay at Craiglands! Great hospitality and the rooms were really clean. The staff were very polite and helpful. The hotel is located really to close to the town centre and within walking distance of great views. Would definitely stay here again.

Very nice clean hotel in a lovely spot on the hill close to the town centre- five/ten minutes walk away. Courteous staff. Loads of parking. Great place for a short break to enjoy Ilkley and the beautiful surrounding countryside - you're part way there to the Cow and Calf.

First of all my wife birthday was this month, so asked her where she wanted to which wasn't to far, ilkley she said, so on the web a went, there aren't to Many hotels in the town so this came up at £144 for 2 nights. Reception modern but everything else was old and tierd. We book for a executive suite, well on entering the room what a let down, the walls were bland, the dressing table was bubbled with scratches, dents, chips, the pictures we're old-style and faded that you would see at a car boot. The settee was drab and old brown colour. Breakfast was from 7 till 9 so it was an early start, self service by 8.30 The food had gone cold so they had to nook it. I forgot to say that entering are room I ran my fingers across a paining thick dust appeared, I took the clump of dust down to Reception and showed them, no problem they up graded to next door which was tired looking. Your wondering how this place can still make money. Well it's weddings, coach parties, and special weekend events, let's face it when you're at these events your so tanked up your don't notice the decor. In April there's a drag queen weekend carnt wait ,NOT, so would l stay here again no.

Great hotel in a lovely area with lots to do, the staff were very friendly and helpful. We stayed in a spacious family room the beds were comfortable and the room was lovely and clean. Would recommend and will be returning next time we are in the area :)

We arrived early but was surprised to be able to get in our room. Which was disgusting. It was shabby and had a horrible smell. The toilet when we flushed it had black particles falling down. We complained to the agent who booked our stay and we were moved to a bigger room which seamed to be cleaner but on closer inspection it wasn't. There was a musty smell. The floor boards were on a slant and creaked very loudly. We had dinner in the hotel dining room. Very little to choose very overpriced but we were on a all inclusive package. We had the fish and chips followed by a trio of cheese cakes. Which seam mass produced. Well presented but lacking in taste. I have asthma and I never slept a wink for coughing all night with the strange smell in room. The room must have been decorated in the 80s nothing like any of the photos on the website. There was supposed to be a spa which is why we booked the hotel in the first place but on arrival we were told the spa closed earlier in the year yet it's still on the website in photos. Don't know when or where any of the photos were taken as the whole hotel areas and corridors or public places are very shabby and run down. We were booked in for two nights but checked out after breakfast which wasn't anything special. The hot offerings were barely warm. My husband was asked why we were leaving early and he just said the whole hotel is the problem. However the staff were lovely all of them. I would never return

Had a fantastic stay at this wonderful hotel, set in glorious surroundings. The staff were so helpful and polite with a great welcome at Reception. Couldn't fault our room. Clean to a high standard with everything in place for a great nights sleep; the bed was super comfortable. Having breakfast on the small terrace in the morning sun was a particular highlight, as was grabbing a quick word with the hotel manager, who had genuine time to see if his guests were happy. Cannot wait to return. A real gem of a place, in a most gorgeous part of The World.

very pleasant stay, really enjoyed ourselves, room was big enough and lovely, James, Anabelle, Mohamed were very helpful. we will defiantly come back,. local to the town and was a pleasant village to visit and the surrounding areas

Before you read this I assure you I understand the hotel cannot help noisy people, however they could've helped somewhat with them, and the other elements....... Stayed on a Saturday night in August, therefore 100% expected there to be a wedding on. What I didn't expect was the hotel to place us (non wedding guests) among the wedding rooms and directly above the smoking exit where people were shouting outside our room until 1am. If you stay here, bring earplugs, the walls are extremely thin. So much so we could hear the girls in the next room discussing the wedding guests and their opinions on them until 3am. Claire, if you read this, get new friends cause my god, they ripped into you!!! The main reason for the 3* is listed below: 1. On arrival we were told by reception to book dinner at the restaurant. Walked down to the restaurant who said no, need to book at reception, cue walking back and forth until some poor sod took pity and booked us in 2. We thought our restaurant bill was a bit high but wernt given a receipt to check. We asked for one and had been charged for someone else's drinks. In fairness this was sorted quickly but added to everything else. 3. Our bathroom door wouldnt close and hit the frame before it did. 4. The bathroom sink was so wonky that my mascara tube literally rolled off it onto the floor 5. To top off all this, I turned my pillow over to find that the cleaners had put a clean pillow case on a mouldy pillow!!!

Low Budget, tired, old hotel. Also, low budget evening meal with limited choice. Vermin scratching and scurrying above our room 209 kept us awake all night. Night Porter would not/could not move us. We left. Complaint ongoing.

People like Annabelle and Amber on reception are an assett to Craiglands as is James on the bar and restaurant. In fact all your staff were awesome. Everyone was so nice and friendly and loved my assistance dog Charlie. Everything was superb. Its people like your staff that make Craiglands Suceed and leave a good immpression with your guests. Thank you for a most enjoyable experience.

Really pleased with our stay - staff were really welcoming and helpful - breakfast was delicious - big shout out to Amber on reception who was extremely helpful, my partner even used the gym this morning!

Stayed here for two nights. Good welcome from reception staff. Told there was lots of information in room. There wasn't, just a laminated sheet detailing times for breakfast etc. no menu for evening meals. We opted to eat in Ilkley both nights, plenty of pubs and restaurants. Breakfast next morning was in the brassiere, quite a lot of choice with eggs cooked to order. The hot food however was just warm. The coffee machine was a nice touch, and the water was very hot for the tea. I was not impressed with the HUGE spiders web on the fire door towards the back of the room where we sat, a leftover Halloween decoration perhaps? The bedroom was clean and comfortable. Breakfast on the 2nd day was in a larger room, probably due to the fact there was a coach party there. Food

It was a really good stay. The hotel was dated in some parts but was clean and the staff were very helpful. We asked for a different room as the first one was a tad small. It was no problem and was upgraded and the second room was massive. Food and breakfast were amazing.

Do not stay here . The photos on the website do not match the rooms at all , there is no luxury here . The rooms are very very tired the floor boards are creaky you can hear people in all the rooms around u , we was on the first floor so all we could hear was the people above . The Decor is from the 1980s. The breakfast was extremely low budget , coffee sachets with hot water in flasks is not what u expect when staying in a hotel . The only positive thing about this hotel is the food in the restaurant . This is why I gave the hotel a 1 star I feel like I have just had 2 days in a hostel

If you think you are going to be late checking in, delayed journey, contact the hotel, they will not contact you. The policy is to re-let the room. ALWAYS ask for confirmation just in case "someone" gets the dates wrong.

We stayed here overnight to attend a wedding. The reception staff were pleasant and efficient and the room, although small, was clean and good value. We were served canopies and drinks prior to the wedding. Shortly after, we were all called outside for photographs, and on returning discovered that all the drinks had been cleared from the tables, including an almost full bottle of wine purchased by one of our party. During the reception, the waiters didn't seem to know what they were doing. e.g., one of them served wine to a couple of people at the table and then move on to another table without serving others on the same table. The bed was comfy and we went down for breakfast around 8:15 to discover what can only be described as an absolute shambles. On entering the breakfast room, there was no one to check our room number; anyone could have walked in for breakfast, and we had to try to find a table ourselves. It was quite busy and although there were a few unoccupied tables, none of them had been cleared after the previous occupants. We asked one of the staff to set up a place setting for us and, although he said he would, he continued with other jobs. We asked someone else and eventually we got the place settings enabling us to eat, or so we thought. There was virtually no hot food, people were stood around with empty plates waiting for it to come out. A very meagre choice of cereals, again people were waiting for other packets of cereal to be produced. The milk container was constantly empty. The staff were for ever replenishing it, each time with half a jug of milk which lasted, at most, one minute. There was no bread out so toast was not an option. They did bring bread out when asked. The staff were doing their best but it was obvious that they had no direction and were merely firefighting and trying to keep customers happy, trying to rectify each problem on the basis of who complained the loudest or most often It seemed to me (and others) that there were far too few staff members for the number of breakfast covers and no one was in charge or taking control. We certainly won't return to Craiglands.

To be fair the hotel was alright. What I am not happy about is the extra £10 taken from my credit card account. I booked my hotel on the Best Western site as usual and chose the cancellation option. When I arrived at the hotel the gentleman on reception informed me that payment had already been taken for my stay and that they needed to approve my credit card for £10 just in case I wanted food or drink etc. Normally a hotel just takes a swipe of your card in case you want to add extra such as food etc. When I pointed out that it was normal practice to take a swipe of a card rather than taking an extra payment of £10, the gentleman said that it was hotel policy and that this £10 would be automatically refunded. However it has been two days now since staying in the hotel and I have checked my account and the full amount for the hotel was charged on the day that I booked it, so if I cancelled, I would of had to wait for a refund and also £10 has been taken from my account, which the hotel are now saying that this could take up to five working days to be refunded.

I booked a 3 day break at Craiglands Ilkley. I met a friend for the first night and then stayed myself the next 2. Great location,great breakfast but what really made my stay 5 star was the wonderful Amber at reception. She was really helpful,offered great tips ideas and suggestions. She had even helped me with the booking prior to my stay. Amber was always bright and cheerful each day and went that extra mile. Every Hotel needs an Amber! See you next time Craiglands.

Cannot praise all the staff we met too highly. They all went out of their way to please at every turn . Good comfortable room, fan provided was priceless. Good Dinner, breakfast (buffet - quality food so don't mind it) , bar ( thanks James) , public places- all superior. Excellent location - short stroll to town, and easy access to moor. Would gladly stay here again but, typically for Yorkshire - missed a glass or 3 of a nice bordeaux That is my only tiny gripe during our very enjoyable stay. Cheers Maj !

Myself and boyfriend had booked into Craiglands on the 15th June to stay for 2 days for a friend's wedding there. The hotel exterior is lovely, along with reception, bar etc but the rooms were very dated. We had booked an executive king which sounded promising but the room was, in my opinion, below average. A pretty small room with a very creaky floor, the paintwork wasn't great and the overall decor was bland. You can tell the bathrooms are new but the room seemed forgotten. We also saw my friends family room, which was nicer but again very dated. The honeymoon suite was plain, the carpet was very dated and working in a hotel wedding venue myself, I feel that room especially should be more appealing. The iron in the room was like something a little girl would have amongst her toys. It was small and plastic with no buttons. Breakfast was good, and we asked for vegan sausages and the chef kindly provided us some. The wedding meal was good except from the main. We ordered a red pepper dish which I thought would be a tart or something but no, it was literally a whole pepper just stuffed with some more pepper, olives etc. Very bland and not very imaginative for a venue like Craiglands. A very average hotel but overall a great stay. Just needs some attention. I'd pick a premier Inn room over the one we had any day.

We've just returned from a weekend break, our second to this hotel booked with Great little breaks. The weather was fantastic and really showed off the stunning hotel grounds. The view from our room was beautiful. We had breakfast both days and were impressed with the quality. The bacon and sausages were very good. There's cereals, danish pastries, fresh fruit and apple, cranberry and orange juice. The hot breakfast included bacon, sausage, hash brown, beans, scrambled egg and mushrooms. You could also ask for eggs to be made for you. Breakfast was served in a very nice big room, possibly because a large coach party was in the hotel. The brasserie was closed during our stay so evening meals were served in the lounge. Our package included a 2 course evening meal and the food is very good quality. Not the same menu as last time we stayed or that shown on the website. The menu has just recently been updated, so will possibly on the website soon. First night we both had the beef and ale pie and second the burger. For starters my partner had garlic mushrooms and second night mackerel. I chose to have desserts rather than starters and had sticky toffee pudding with ice cream and Ilkley mess the second night. All food was delicious. There's some excellent background music in the lounge, possibly not what you'd expect. I enjoyed listening to some brit pop and Stone Roses. The town centre is a short walk downhill but feels like a lot longer on the uphill walk back. You may need a taxi back if you have walking difficulties or aren't very fit. James the Manager in the lounge and restaurant is excellent and couldn't do enough for us. The other Staff are very friendly and helpful too. Ilkley itself is a lovely location and well worth a visit. We loved our stay but would maybe request another room next time. Our ensuite was very small and my partner at 6 foot 4 struggled to move in such a small space. His knees almost touched the door when he sat on the toilet. The bed was a bit too hard for us and the shelf in the ensuite was fitted with a slight downward angle, so if you put anything on the shelf it fell off. This was just minor because the room had a large wall mounted tv, a free safe, plenty of wardrobe space and a plentiful supply of yorkshire tea and coffee. All in all we had a great time and would definitely return.

The room was great & service good. Breakfast buffet somewhat on the cool side but they did heat it up and will cook you fresh eggs. Didn't have evening meal as limited selection in the so called Brasserie My main complaint was the hydrotherapy pool big enough to swim In was not available to swim in on Mondays & not in any case free to residents - they wanted £ 15 for me to use the facility. Should tell you before you go days closed & cost & limited menus for evening meals. Drinks very expensive. Ilkley good with good restaurants and nearby.

Fabulous love it. The staff are friendly and polite and try to accommodate you were possible. We had a double room as it was my mum and I asked if they had a single yes no problem done. We are in the hotel and the food is beautiful. There is a slight wait between courses but as everything is freshly cooked it's worth it honestly delicious.

First time going to a spa, and it's put me off going to one again. Ruined my friends birthday, service was terrible, very rude staff, freezing, facilities absolutely poor. And still waiting for a refund 2 weeks later also the manager is very rude and argumentative. He was not professional at all in front of his customers. I do not recommend going here.

Well where do a start!!! Awful customer service! Awful, dirty hotel! Staff untrained and rude! AVOID!!!! We went for spa and afternoon tea for 4 people. Booked treatments for 2 @ 2pm and 2 @ 2.30pm. The birthday girl finally received her treatment at 4.20 after sitting waiting in a cold room as we where told that where we needed to be from 1.55pm. Treatments where given in the reception area with no privacy. The rude receptionist decide to pack up and just leave and left the reception unattended so the therapist had to man the reception whilst giving treatments. One couple waited 30 mins before they where dealt with. Just wait there! Shower rooms dirty. No privacy to get changed. Shower room has hooks outside the doors for towels but you have to open the door fully and step out of shower to reach round and get them. Changing room freezing! Staff running around like headless chickens. Therapist talking aimlessly to us when you just want to relax. We where booked for afternoon tea at 4pm - because birthday girl was still having treatment we had to wait until 5.30 before we could have it. 3 of us went upstairs to tell reception that it needed to move. Receptionist rude after explaining that we where not happy. Blaming the system. Went to wait in the brasserie. Waiter shooed us in and said over there! Over where??? Table set for 2 not 4 in an empty cold room. Tried to put as all around a table for 2 - said no! The room is empty - we need a table for 4. No ballon as requested. They brought out afternoon out twice and we had to send it back twice as the last member of our party was still having our treatment. Asked to speak to manager. Very dismissive and said thank you for feed back. It is not feedback it's a complaint. So as not to ruin our friends Birthday we left and decided to deal with it the next day. We had to rearrange the rest of our plans for the day. Called the next day and spoke to the spa. She said would refund our money. My friend called back with the card details and we where told we could not have our money back as - wait for this!!! We had sworn at the staff and we had gone into the bar area and opened all the fridges!!! What are we children??!!! Not professional, grown ladies!!! They had video footage of this. Oh really, please do send it to us. Guess what we still to this date have not received it!!! Rang back spoke to the manager and he actually had the cheek to shout at me! Finally he said I could have my money back and would transfer on to my card. Gave details and guess what, I still do not have my money back!! This has been going on for 2 weeks and the manager is still not returning my calls and We still do not have our money back. The hotel is freezing, dirty and badly managed. Even the staff are cold as they have to wear there coats behind reception. AVOID!!!!!

Really enjoyed our stay in Craiglands. Our room was lovely very clean with an absolutely sparkling bathroom. Breakfast was excellent and the evening meals way surpassed our expectations, delicious! All of the staff were professional and friendly and a pleasure to chat with. They work very hard! James is a treasure and a credit to the hotel. Booked again!

We chose a spa stay, great value for money. Everything was spot on except must of been scrimping on the heating although room was warm. Spa treatment room was cold and changing rooms were cold. In the evening none of the lounge fires were lit even though it was freezing outside. Lounge cold and no atmosphere or ambience. My friend ate her dinner with her coat on. Would definitely do this stay again however great value for money

Booked a relaxing spa break with a friend. Travelled 2 hours to stay at the hotel. Spa aspect and restaurant were fine, and staff were very attentive. There was a wedding taking place onsite and there was music, people talking loudly, slamming of doors, walking up and down corridors until the early hours of the morning. Someone set off the fire alarm. Raised it with Receptionist who just said “oh sorry”. If you want a relaxing break avoid this hotel when weddings are taking place.

Booked for a long awaiting spa weekend with my closest friends. Reception - lovely staff. We arrived and directed downstairs to spa. Spa - It was freezing down there, having to wear swimwear and actually shivering cold. Facilities were small which would have been fine but there were far too many people. There was a dirty floor round the bottom of the pool stairs also. We ended up leaving the pool area as people were shouting over the top of each other like in a bar, not conducive to relaxation. Treatments - were lovely, we each enjoyed them. Reception were a little brusk, especially about the temperatures and when asking about timings. Otherwise pleasant. Afternoon Tea - Had to go upstairs for afternoon tea, time was allocated to us, we didn't choose this. It was Baltic!! Up there in just a robe and damp swimwear. We had to wait over half an hour, (again, this time was allocated!!) the plates had clingfilm underneath so not sure why the long wait (this was *blamed* this on the wedding they also had on!). Rooms - very thin walls, could hear the activity outside easily and definitely people were smoking out of windows as we could smell it coming into our room. Shower temperature fluctuates between freezing and boiling. Breakfast - not great! Basically set up on tables at the end of a room. Stains on the tablecloths. Stopped stocking up after 10am, plates freezing so food instantly cold, the toast machine was a hit and miss. We didn't pay an absolute fortune like you can with some spas but overall wasn't a cheap trip for us, and we thought we'd found a nice one, so not best pleased with the quality. You get the feeling management aren't really fussed about aiming for the excellent experience, just cutting corners and making money. It's a beautiful building but definitely needs some more love. Some of the staff were great though. Please god sort out the heating, I know we're in a cost of living crisis but come on!

Booked a spa experience with afternoon tea for my daughters 19th birthday. We arrived just before 12pm, where we were directed downstairs to the spa area. Reception staff seemed a little confused about who we were and confused us with another booking. We then completed the questionnaire, at this point we asked if we could change one of the treatments included to a manicure from a pedicure, this was fine. Our treatments were booked for two of us at 2pm and then two at 2.30pm. Couldn't fault the facilities of the spa areas. We went to the relaxation room five minutes before our treatment times, as instructed. Head massage was at 2pm. Good experience, really enjoyed it. Headed back to relaxation room, when the next person in our group went for a manicure. Our treatments ended up being one after the other, not how we were told it was on arrival. Also the manicure was done in the reception area, not ideal and not very private. We the went up-to the main hotel, we spoke to reception staff, Annabelle and another lady was sat on reception in her coat, didn't look very professional at all. We brought our concerns to her attention, but were told it was a separate systems, fobbed off or so it felt like. We went into the brasserie for our afternoon tea, we were pointed towards the bar area, a table was only set for two people, there were four of us. They did set up another table for us. They tried to serve the tea twice, all our party were not there, so we sent it back. We couldn't fault the afternoon tea, all very tasty and well presented. On leaving the venue, one of our party asked to speak with the manager, he was very dismissive and thanked us for our feedback, it wasn't feedback, it was a complaint! Some of the afternoon was very good but lots of point's could be improved. Thankfully it didn't spoil my daughter's birthday, but did delay other plans we had. Would I visit again, no and also couldn't recommend it to anyone either.

This hotel is tired. We knew that and it is. But that is not the reason for the 2 star review. 1) we were put in rooms that were up two floors in the lift. Down a few steps then up a full flight of very steep stairs to the rooms. At no point we're we told where our rooms were, or that there were accessibility issues. So easy to deal with when you check in. But missed 2). Breakfast was moved to the Ballroom…. This is not an acceptable room to serve breakfast in. Two guys running back and forth trying to keep the breakfast topped up. Had to order eggs and these were taking up to 20 mins to arrive. The bread for toast was frozen. Really difficult to get apart due to it being frozen. The poster said the hotel was full, so that's why we had to have breakfast in this remote room. So, if your hotel is full, why don't you take some bread out of the freezer, or even better, order the amount of bread required. We were not late down for breakfast… Breakfast options were limited. I ended up with burnt toast. Needed to go through twice with being frozen. Then burnt… 3) we were on a spa package which included a bottle of fizz. Had to ask 3 times before we eventually got our second bottle( 2 rooms)…. Shouldn't be so hard! That said. The beds are comfortable and the rooms are clean.

Lovely hotel, large warm room with huge bathroom. Great breakfast, fabulous spa, friendly, attentive and welcoming staff, a 5 min walk into Ilkley, great shopping, some lovely restaurants and pubs,Ilkley Moors on our doorstep, combined with our lovely hotel, we had a fabulous break.

The hotel is on a par with Premier inn but distinctly more expensive. The beds however are of a much inferior quality and the Wi-Fi coverage is pretty much none existent. Otherwise, the staff were excellent and breakfast was good, although the coffee was only lukewarm.

The staff make this hotel sparkle, on check in we was greeted by the lovely Annabelle, she was so helpful, check in was quick, she told us everything we needed to know and booked us a table for our evening meal, the room was small but perfectly formed however I was really looking forward to a nice long soak and the room only had a shower! Annabelle quickly found us another room with a bath! the new room was lovely, really spacious and had a super king size bed! I had the best nights sleep! In the bar Arun and Majid was really helpful, they was busy serving in the bar as well as serving dinner in the adjoining restaurant, even though they was clearly under some pressure due to a large table booking, they was both friendly and chatty. A massive shoutout to Jason that helped me get my drunken husband to bed! Thank you all so much

Went for supper with santa today, fantastic evening. Food was delicious, the entertainment was crazy and funny. Santa made the kids day and got us all into the festive spirit. Highly recommend and will definitely go again

I like it here. Just a shame with a few minor tweaks it could get 5 stars. Nice location. Clean. Great staff. Room a bit dated. Just needs a better breakfast. No vegetarian options, really let itself down with that. Decent car park. Not too far to walk into the town. Lots of shops etc. Great place to stay, just needs to brush up on a few bits. The fire alarm went off at 6am….

Great staff, really welcoming and genuinely engaging and nice. Hotel is a good location for vising Ilkley and surrounding area. Heating in winter isn't great but hotel does provide extra heaters if requested from Reception.

A group of us went to Craiglands for their " Greatest Showman" Xmas party event on 9th December 2022. The entertainment was great - main course was lovely, very tasty. The desert was also lovely - just a little rich. It was a great event for getting in the Christmas mood- disco played great music. Staff were also great. A very enjoyable evening had by all.

Pleasantly surprised. Myself and 7 friends booked in for the Greatest Showman event. Having been to a few corporate type events I was a little worried about the food as often mass produced menus are cold by the time they are served. This was not the case, 8 clear plates after eating the hot and tasty Christmas dinner. The entertainment was also very good, will hopefully be back next year

I would rate this 0/5 if possible. For the first time in my life, I left a hotel without staying the night. Our room was tiny, dated and filthy. Thick dust on the lamp shades and cobwebs from lampshade to corner of room. Room was also freezing, apparently they don't turn the heating on until later in the evening. The spa was disgusting. Filthy, mouldy and cramped. Clearly not been cleaned or ventilated in a long time. We left before dinner so can't comment on that. I booked through spa breaks so apparently am not entitled to a full refund so got less than half our money back. Terrible service. Avoid at all costs.

We booked onto a couples overnight spa getaway. The spa was small but pretty. The pool was great for hydrotherapy but not for swimming. The treatment of a mud radul was great, our skin felt very smooth afterwards all down to our toes! The food at finner was AMAZING. I ordered a cod gillet with mash and mushy peas both of which were incredible. I highly recommend. The kitchen and bar manager and the night receptionist were noth incredably friendlh and welcoming. very good service. Would return.

An excellent 2 night stay. Staff were friendly, helpful and polite. Our “Executive” room was large and comfortable, especially the bed. This is a Victorian building and yes, floors are not level and they are quite ‘squeaky' but the hotel oozes character. Good breakfast and option of spa facilities has we wanted to use them. We will stay again as Ilkley is a delightful small town.

We booked this hotel for an anniversary weekend. Very disappointed. On arrival the hotel was cold and uninviting. The lock was faulty for the room we were originally allocated. We were offered another room which was acceptable size wise but was cold. On raising this issue with reception we were told the heating was on a timer and wouldn't be turned on until 17.30 We feel that a hotel in November with no heating on until 17. 30 is totally unacceptable. We would not recommend this hotel

The Hotel has plenty of character but let us down by our Room being very small and smelling of drains and that could be put down to the very small Bathroom in which you have to exit to dry off so if your on the large size or have mobility problems your snooked. The reception staff and waiters were all friendly and helpful although the maid tried to gain access to our room at 0815.The evening meal was OK but not a lot of it. My favourite tipple of John Smith's was a good pint although expensive, but I am a Yorkshire man. Please note Hotel management that the Breakfast is OK but you can't lift the lids on the containers with the small handles as they get too slippy with grease on them and my Wife who is not very tall could not reach the ones at the back to get to the beans etc. I personally think the breakfast set up should be addressed as it could become a H & S hazard. Good points were the Lift, Staff, Location

Beware if booking this year for your Christmas lunch at this hotel here is what was placed in front of us last year whilst been seated at a decorates table with a filthy table cloth thrown over it my advice is avoid at all cost terrible place

Lovely relaxing short break. We have just returned from an all inclusive 2 night stay at Craiglands Hotel in Ilkley where we went with our teenage daughter's, one of who turned 16 day before we went. The hotel put a lovely message on daughter's bed along with 2 bottles of coke and some sweets which was a wonderful touch she loved. The receptionists were extremely helpful and accommodating. The rooms were extremely comfortable and clean. We had a yummy cream tea on arrival, followed by a delicious evening meal which was nicely presented. Breakfast on both mornings was a buffet style, which was really nice with good quality products. The cooked breakfast is ordered fresh. We experienced the wonderful spa and the fabulous facilities there. We explored the surrounding area of Emmerdale terrain and went for drink in the Woolpack and explored more of the area. A truly wonderful hotel with lovely staff and attention to detail.

Not a very warm welcome at reception, room was tiny, bathroom was so small there was nowhere to dry off when you came out the shower. Was clean enough, furnishings rather tired, but ok. Menu in restaurant quite limited, but food was quite nice. First night, service in restaurant excellent, second night we were the last in the restaurant at 9pm, nobody bothered to clear the tables after guests had finished, so we were sitting in a restaurant with all the tables uncleared. Breakfast was stone cold, pastries under cooked. We were there as a family party of four (same name), but no one bothered to arrange a table for four, so we had to eat in the bar area for breakfast, on our own. It was ok, it's finally put me off booking Best Western again.

Stayed 1 night for the Mowtown theme night . Having read some of the negative reviews, I was slightly concerned regarding the accommodation. We had paid for a larger executive room . The bathroom was modern and very clean. The bedroom decorating was fine . The furniture was old ,but in keeping with the building. The Motown night included a meal , which was delicious ,couldn't fault it ! Id anticipated the evening would be a disco , but they also had 2 very talented singers performing . They were Motown live ! We had a great time . The only niggle was the dance floor which needs a good clean and polish . My feet felt like they were sticking to it ! I found the bed to be comfortable on my side . My wife's side was slightly sunk in . We paid extra for the breakfast , it was excellent value . Being self service , I eat vegetarian, which they happily catered for . The Brassiere however does need upgrading , being on par with Jacks cafe . We would certainly stay again for one of there theme nights . Thank you

My husband and I came for a relaxing birthday weekend break. We got a great deal, 2 nights' bed and full English breakfast. Cream tea on your first day in the hotel's Brasserie Restaurant. 2 course dinner on both nights in the hotel's Brasserie Restaurant. Packed lunch on your second day and unlimited house draught beer & lager, house wine & soft drinks both evenings (between 6pm-10pm The staff were really friendly and helpful. Although there menu choice is limited, the food is very nice. The room was plenty big enough for us two.

Restaurant was very disappointing, I had to wait 15 minutes to be seated and another 10 to wait to be asked what drInk I would like, to which the drink took another 5 to arrive. Then I asked what the ‘soup of the day' was, as I was intrigued. Nobody knew and had to go ask someone. Would not recommend! In my room My bed wasn't made and had a pillow on the floor, The plug in the shower had hair stuck inside which made it disgusting to shower as the plug hole was getting blocked. As I was checking out and went to tell reception there was a man seeming to be playing games on his phone with a very strong smell of cannabis around the place he was. I'm not the one to complain normally so I won't be going any further.but others might want to hear this who have had the same experience and speak out.

Just returned from an all inclusive 2 night stay at Craiglands Hotel in Ilkley. Receptionists were very helpful and accommodating, both at booking in and with local knowledge. We had a cream tea on arrival, probably the best scone I've ever had with cream and jam (the cream could have been better though). Breakfast both mornings was a buffet style, really nice with good quality products, I liked the fact that you order the eggs when you go for breakfast as it ensures they are always fresh and not left on hot plates to go hard and rubbery. The evening meals were lovely with good quality food nicely presented. While we were there I heard a few people questioning the cost of their drinks which did seem expensive, as we were all inclusive this did not affect us. A special thank you to James who was very friendly and recommended visiting the five rise locks at Bingley and returning to the hotel via Howarth, which we did and had a lovely day doing so. The hotel is in a lovely location with lots of lovely places to visit just a short drive away. The free parking at the hotel is very good too. I would definitely recommend this hotel and would not hesitate to return. Thank you to everyone who made our stay so pleasant.

Nice hotel, reception and bar staff nice. Room could really do with an upgrade but bathroom was lovely. Very creaky floorboards, yes old hotel but could hear all night and above us, food was nice in bar

We've just visited for a weekend break and had a fabulous time. The hotel is a character property and is set in lovely grounds. There's free parking and the location is great, not far from the town centre. We were greeted by a very friendly and pleasant receptionist and we checked in quickly and were given our room keys. We had a standard double and it was spacious with a large bed, plenty of wardrobe and drawer space and a large TV. The bathroom had a bath with overhead shower and lovely thick fluffy towels. There were some good quality toiletries provided , from the brand h2k harrogate, including shower gel, hand and body lotion ,shampoo and conditioner and a shower cap. There was plenty of satchets of Yorkshire tea, nescafe coffee and little milk pots. The biscuits were very nice too. Our package included a cream tea, which was a warm home made scone with jam and cream and coffee or tea. On a miserable and rainy day, this really lifted our spirits. We had dinner in the restaurant both days and really enjoyed our food. We both had chicken tenders for starters the first night and they were delicious. I had the ploughmans and my other half had the burger and chips for our main. For our second night my other half had the tenders again while I opted for a dessert of sticky toffee pudding with ice cream. For mains we had steak and ale pie with mash and vegetables and fish and chips. All the food we had was delicious and there was an extensive menu. Mains are around £15 and starters and desserts between £6 to £7. We had breakfast both days and enjoyed that too. All of the breakfast ingredients were fresh and good quality. The bacon, sausage and mushrooms in particular were great. They had croissants, danish pastries , fruit and yoghurts available as well as cooked items. The orange juice was really good too. The bar area was nice with some good background music too. We found all of the Staff to be very friendly and helpful. Nothing was any trouble. James the Manager in the bar was great. A really professional and welcoming guy. He's a real asset to the hotel. Ilkley itself was great. The surrounding countryside is majestic at this time of year, with all the beautiful Autumn colours. Red, russett, green and orange leaves on the trees created spectacular views. There was lots of interesting shops, bars and restaurants in Ilkley and a very popular Bettys tearoom. I would recommend this hotel and hope to be back again. We booked our trip with Great little breaks and although I hadn't heard of the company before, I was very impressed.

We booked a short break in Yorkshire and duly arrived at the Craiglands Hotel and Spa in Ilkley. We had a warm welcome and a cream tea which was part of the package and delicious. Our room was clean and comfortable with the largest en-suite I have ever seen. All of the staff were friendly and helpful especially James who I understand is the catering manager (the meals we had were first class) and the young lady on reception in the evening, I do not know her name but she will know who I mean. All in all a great stay.

I am in disappointment and disgust with my over night stay at spa day on Friday 23rd of September 2022. It was my 22nd birthday on the 23rd of September and after hearing and reading very good things about your hotel and spa, I booked to stay here with my partner and two friends. My first disappointment was the room, it was very outdated and to be quite frank, disgusting! The carpet looked like something out of a crime scene covered in stains of I don't know what and bleach marks. The bath was all chipped of paint and dirty. After putting our bags in our rooms we went to the spa and I couldn't believe how rude the staff were. The man In the suit behind the desk was looking down at his watch telling us we had to get changed super quick to be able to do the mud rasaul or we'd miss it, even tho there was no one else in the spa at this point! He rudely asked to see out id to enter the spa to prove we were over 16! I was embarrassed and appalled as I was here for my 22nd birthday and I am pretty sure I mentioned this in my booking however I am not 100% sure on that. The three other people I was with were all 21 and to be asked for id to not even buy a drink but to enter the spa, ridiculous! We was taken to the room by someone else who very briefly told us which mud mask went where and told us the showers would come on in the last 10 mins of treatment. We sat in the steam room for around 20 mins when we started to think something was up and there was no steam and we were all Infact cold! I then walked out into reception in my robe covered in my mud mask and asked why the steam wasn't on, I was then looked at like I was crazy and told it wasn't broken and would come on after 20 mins even tho we had been in the room 20 mins already? I went back to the room and we sat there for around another 15 mins before the room started getting steamy, we then turned the showers on early to get out of there as the steam smelt like sick and drains. No one had explained to us we could go straight to the pool after or anything else we was just left to our own devices, so we went and got into the pool. We was very thirsty so went back to the spa reception and asked if we went up to the room for a drink could we enter back into the spa, the man behind the desk I told us yes as long as we didn't go in our robes. So we went to the restaurant for a drink and some food. When we got back to the spa reception I realised there was a fridge behind the desk which was never mentioned to us that we could have gotten a drink down there. This seemed strange as I mentioned the reason we was leaving was to get a drink, if the staff had simply said you can get a drink down here, it could of saved a lot of time getting changed out of our swimwear to go upstairs to come back down again. For four cans of drink it was approximately £30 which I thought was absolutely insane. Those cans are around £3 from absolutely anywhere else! After my birthday being ruined by this experience we went out for a meal elsewhere on the evening and even contemplated driving home so we didn't have to stay in the room, but decided against it because it had been paid for and tried making light of the bad situation. On return from the meal we was getting in the lift and another guest said “oo one of them smells lovely” and looked at me, my partner and my friends. Another guest then looked us up and down and Shockedly said “THEM?!?”. All in all my birthday was ruined by this experience and I wish I had booked to to elsewhere. I had looked forward to this and was so upset and disappointed. If you are considering offering me a voucher or a complimentary stay in compensation of this horrific event I was ask that you didn't bother as I will never be returning.

Stayed for one night as part of an organised tour, we were very pleased with the facilities that we used. The room was clean and comfortable bed. The heating was comfortable and there was an Aircon unit in the room but we didn't need to use it. The bathroom was smallish but clean and nicely set out, nice toiletries and fluffy towels, we ate our evening meal at the hotel having previously chosen from a set menu. The food was very tasty and well cooked and service was excellent. The drinks were fairly expensive but again bar service was quick and efficient. Overall we enjoyed our stay and would recommend this hotel for short breaks.

Having been very disappointed with my last June stay I had a complimentary nights stay and booked a second and cannot fault it this time ,room 108 very accessible and comfortable as we are both disabled.food was delicious and service was brilliant particularly Acer in the resteraunt he is an absolute credit ,lovely young gent and couldn't do enough to help. I'm more than happy and will soon be booking again it was like my first Wonderful stay

We booked through Great Little Breaks on a deal that included a cream tea on arrival, dinner on both nights and house wines, beers and soft drinks between 6pm and 10pm. The hotel is a Best Western Plus hotel, we stayed in a standard room with a walk in shower. The room was clean and the bed was comfortable and a hospitality tray with tea, coffee and biscuits was welcome. The bathroom was very small but had nice toiletries and lovely large fluffy towels. Although the dinner menu in the restaurant wasn't extensive the food was well cooked and my Chicken Tikka Masala on the second night was probably the best I've ever had. The buffet breakfast was plentiful, the bacon and sausage to be recommended but it would have been nice to have tea and coffee in pots on the table instead of in insulated jugs over by the buffet. The staff are to be recognised, nothing was too much trouble, the service was excellent delivered with smiling faces and cheerful voice and all had time to pass the time of day. We enjoyed our stay and would stay again when back in the area.

Booked the Arabian Nights Spa break for our anniversary. The staff was very lovely and super helpful! The hotel looks impressive and fancy at first sight but the room was a bit disappointing - it looked old and a little shabby. Dinner was good but the menu could have been stolen from the local pub, not a lot of choice and very basic English meals. Breakfast was OK, standard English breakfast buffet. Breakfast drinks however were instant coffe/cappuccino sachets and hot water, not very impressed. The spa part of the stay was a very mixed experience. We had 2hours access to the general spa facilities, which would have been really nice if it hadn't been for the other people there. The spa is quite small, 5 loungers, a small pool, a steam room and sauna that can hold maybe 4 people. There were around 15people there and all loungers had been taken meaning that we couldn't even sit anywhere the whole time. It was awkwardly crowded for the small space and other people were talking loudly and playing on their phones, ruining what should have been a nice and relaxing time. Included in our package was a rasul mud treatment which in complete contrast was absolutely amazing, we had the treatment room to ourselves and could enjoy a very relaxing half hour.

After reading some of the reviews of Craiglands I was almost dreading our 2-night stay. My partner and I booked a great little breaks stay at the end of August, and we came away thoroughly satisfied. The staff were very helpful and pleasant, the room was comfortable and very clean and the food was excellent. Yes, there are spots here and there which could do with a lick of paint, but this did not affect our stay. The only reason I gave 4/5 was the bar was quite expensive and the mattress was a little lumpy (although we didn't notice once asleep). Ilkley centre is only a short walk away with plenty of amenities. Overall - very happy!

We visited on a Friday afternoon for a pre-booked afternoon tea and were surprised to find no staff in the dining room. After going to reception, we eventually found someone in the bar area. The drinks choice was tea or coffee - with no questions about which tea or coffee we would like. The sandwiches were good apart from the salmon where the filling was measly. The scones were lovely but we would have liked a larger portion of clotted cream. For dessert I was pleasantly surprised by both the Victoria Sponge and Carrot Cake which were excellent. The eclair was my favourite. There was no menu and the servers did not explain what was on the plates. We felt a bit neglected in the dining room with staff only appearing at irregular intervals.

I stayed here for a meet-up with three friends and we chose it because it had a spa and we wanted to relax. We stayed on 11th and 12th August when the weather was red hot. Our room was clean and spacious but had a large heated towel rail that was making the room stifling hot. We rang reception who said sadly it couldn't be switched off as it was plumbed into the hot water, they did however bring us a table fan which did help. We had another issue with the plumbing system in that twice the shower decided to become red hot (so we had to leap out of the bath!) despite the temperature controller being set at Luke warm. We found that when this happened the cold tap in the sink stopped running altogether leading us to believe that there was a shortage of cold water because too many other people were using it. We ate out both evenings but we had breakfast in the hotel which was good value for money. The food was good and plentiful and lots of choice. The staff were all pleasant and helpful. On our second day we went to book some treatments in the spa only to be told that there were no treatments available due to staff shortages. We weren't the only disappointed customers there. We decided to go into the spa anyway so we could relax in the pool, although £25 did seem a bit steep just for that. The spa was spotlessly clean and the hydro pool was lovely and relaxing and we spent quite a while relaxing in there. When we came out we went into a relaxation room which had dim lights and soft music and water to drink. Overall we enjoyed our time at the hotel but I think their plumbing could do with an update.

We stayed here for a week in standard rooms with breakfast included after finding a deal on booking.com. Reception staff were polite, helpful and professional. We were able to leave our bags in the left luggage area by reception for a while on our last day before returning home. The rooms were clean, tidy and comfortable but slightly dated in appearance. The room was a good size but the bathroom was smaller than I was expecting- more like an en-suite but then a mixture of room styles is probably to be expected in a building of this age. The rooms were serviced daily and the toiletries refreshed regularly. The selection of tea and coffee provided in the room was much appreciated. The breakfast was self-service and could get busy at times but the staff were excellent at ensuring we had everything we needed or wanted. The breakfast was delicious with a good variety of options. The two chaps in the breakfast room should be commended for their polite and helpful service. We didn't eat here in the evenings but chose to eat elsewhere in the town instead. The hotel is perfectly located for those who wish to explore the Ilkley Moor as its only a short distance from the hotel to the Cow and Calf rocks. It is worth noting the hotel is on a slight hill but this was no bother to us. Ilkley train station and the rest of the town is a short walk from the hotel down the hill. My visit to the spa was excellent. I was provided with a robe and slippers before being shown to the relaxation room. My massage treatment was wonderful. The spa area includes a jacuzzi pool plus a steam room and sauna with loungers and egg chairs. Definitely worth staying here to explore Ilkley. Good value for money.

Firstly I'd just like to say I work in hospitality so I know the trials and tribulations that come along with it. Myself and my husband booked the £69 per head afternoon spa package. The spa itself is good. It is small but we got lucky and had it relatively to ourselves. The staff down there are great though and my husband had an amazing back massage treatment. Included in the package was a £15 per person allowance for either a light lunch or afternoon tea. This is where it all goes down hill… Firstly the menu is pathetic. It's literally 3 options …two of which are salads. You can't even get a toastie or a sandwich. On a lunch menu! I thought it was a joke when I was told it was the only menu. I asked if there was another menu we could pay extra for and was told categorically no. The only other option was afternoon tea. I went for the superfood salad which was average at best….with a chocolate brownie to follow. My husband went for the afternoon tea which was 3 tiny sandwiches, a scone and 3 minuscule cubes of shop bought cake. Where it really falls down however is the service. It's quite appalling. Very few staff around whatsoever and those that are you don't see for LONG periods of time. We waited 25 minutes after finishing our food for a member of staff to appear at all to clear. Then a further 20 minutes for my brownie to appear….without an implement to eat it with. And I don't mean we could see the staff and they just weren't attending to us. No, they literally disappeared. The wait was so long we seriously considered getting up and just walking out without the dessert and without paying for my husbands half pint of beer (which took 15 minutes to arrive also). We could have quite easily left…nobody would have noticed. I should say there was one young chap who was very polite…the one time we saw him. He literally disappeared after taking our order never to be seen again. Everyone else did not care whatsoever. It was like Fawlty towers without the charm. PLEASE pay attention managers. It's not good enough to accept the bad with the good. Improvements must be made. I understand as well as anyone that there is a massive shortage of staff in the hospitality industry. But it wasn't a busy day. There were three tables in total between the restaurant and the bar area. Just because you can do something doesn't mean you should. I would drop the lunch service all together or offer only the afternoon tea but an improved version. Hopefully this doesn't fall on deaf ears. Businesses like this are made on word of mouth and I could not in good faith recommend a spa day at the Craiglands if it involved any kind of food package!

We were a bit worried having looked at the reviews for this place but decided to give it a go. We were pleasantly surprised. The room was clean and tidy although a bit dated. The bathroom looked like it had been recently updated. The staff were friendly and helpful. Can't comment on the food as we didn't eat here.

Stayed here last week for a short get away from it all break. Firstly the booking was horrendous as booked via buy a gift, after booking hotel ring us to say they do not offer this anymore. Our voucher code had been classed as redeemed so unable to book elsewhere. Finally the hotel agreed to honour the booking. This then made me feel like we were treated poorly by the hotel and not genuine paying customers. The room we were provided was slightly bigger than a cupboard, so small that you were practically on the bed as soon as opened the door, it was very old and dated. Peeling wallpaper, old carpets and a mouldy shower curtain. The light switch for the room was behind the door, meaning had to enter the room and close the door before could switch in a light, not ideal when returning late evenings. The light for the bathroom was eventually found behind a wardrobe. We booked for dinner the first evening, ordered and waited for our food, eventually had to ask if we were getting any dinner as several tables who arrived after us had all been served. It seems the whole place is run by teenage lads, nice to see young people with a work ethic, however not one member of staff seemed older than 20. Will return to Ilkley, but definitely not to this hotel. Very poor for a best western.

Stayed for a spa break. the spa is tiny with two rooms and a pool which is so small you cant swim in it. Food in the evening was terrible, rooms smell of mould with no working electric sockets to use.

Lovely, relaxing stay. Enjoyed a two night all inclusive break. Friendly, helpful staff and nothing was a problem. Food delicious, compliments to the chef, housekeeping great, reception and waiting on staff good too. A special thanks to James, food/bar manager - looked after us tremendously. Pet friendly. Rooms comfortable, especially the bed. Excellent walks around hotel - a true little gem of a find. We'll definitely return. Thank you

Horrible dated and dirty room. Feel ripped off that I paid to stay a night here. Room was dirty with beetles in the tiny bathroom and wallpaper and carpet that had seen far better days. I have had better night's sleeps on railway station benches. Would definitely not recommend.

From arrival to check out the whole wedding arrangements and weekend stay the service was amazing. The attention to detail from all the staff in personal attention, preparation and execution was first class. Thank you.

I have stayed at a lot of hotels & tried out their spa facilities, this is probably the worse one I have ever been to. 1 good thing I can say about this hotel is that the staff are very nice & will go out of there way to help you when needed, which is great. So I'll start with the spa, it doesn't have many facilities to use but what is does have is a gym, an absolutely tiny pool which you feel uncomfortable & awkward when other people are in it as your extremely close to each other, a sauna & steam room. That's basically it! (it's basically what you find in your local swimming baths, not what you expect at a spa retreat). The spa staff were amazing at what they do, they were very polite & helpful and our group thoroughly enjoyed our treatments. What to expect before you go: your not allowed your own drinks/food, the complimentary robes and slippers you are given have to be returned before leaving the spa. I will move onto the rooms, first impressions were good, rooms looked generally clean & I thought I was overall happy with everything UNTIL I lifted the duvet to get into bed that night and found a huge stain on the mattress cover, because of this I checked the other beds bedding and found mould on the sides of the duvet which was completely off putting straight away. Apart from this I didn't notice anything else wrong with the rooms. The evening meal: I couldn't fault either the staff or the food, everything was very nice & we was happy when we left. To conclude, I wouldn't stay here again. Definitely not a spa retreat I would like to experience again, not much to do, quite boring & overall a crap experience.

Myself and two friends visited on 6th August for our annual girlie spa trip. This was our first visit to this hotel. The spa was amazing and offered great treatments that we all were really happy with. We had booked for a light lunch as part of our package at 1pm. There were very few staff around to advise where to go, just 1 person in the bar so we waited a while to be advised it was in the restaurant. There was no one there to seat us so we sat down ourselves and we waited. Someone eventually came and gave us a menu and we selected what we wanted. We then waited for an hour with no food, we had to buy crisps at the bar to keep us going. We kept asking to be advised it would be 5 mins. After an hour we were advised that the chef had discovered there were no fish cakes left, had they not known this before an hour had gone by? I reordered, we then waited another 40 minutes for 3 basic salads to appear. Chicken and lettuce basically for the ceasar salad and just some salad leaves and a few chickpeas for the superfood salad. We were offered complimentary drinks while we waited. Staff lacked customer service skills. No one asked what had been ordered and just placed in front of the nearest person. They actually started clearing the table and reached directly in front of me whilst I was putting food into my mouth without an excuse me or anything. We asked for desserts to be brought out as we didn't want another wait. Desserts were good even though one wasn't what was chosen from the menu but we decided to just to eat it as it seemed the easier option. Charging at the bar also seemed an issue another customer was charged £100 for two drinks and we had to query our bill as we were charged wrongly. They really need to address the staffing situation and provide some training to them and also be honest with guests instead of just advising it will be another 5 minutes. Very disappointing

We were a little apprehensive after Reading some of the reviews, but we had a lovely break which we booked through a Buy a Gift voucher. 2 night stay with breakfast and Evening meal. The food was lovely and the staff were all friendly and helpful. The room was a little dated but it is an old hotel, was clean and tidy though and the bed was very comfortable. We enjoyed it so much that we booked an extra night. Would not hesitate to recommend.

We paid £300 for a 2 night stay on the Great Little Break offer. This offer gave us Cream tea on arrival, two evening meals, two breakfasts, two packed lunches and included all drinks between 6pm and 10pm. The young staff were helpful and friendly and nothing was too much trouble for them. The food was very good, with the evening meals exceptionally good. The hotel is situated high above the town of Ilkley, with some amazing views. The hotel is a beautful old building, with plenty of character and some Victorian plumbing to match. We thoroughly enjoyed our visit and would'nt hesitate to return.

Stayed here between 26th and 28th of july. The room was OK, my main issues were with the bathroom. The shower door does not seal at the bottom so water goes everywhere when you have a shower and the seal itself is dirty, old empty bottles of shampoo and conditioner were left in the bath tub when i arrived. There is a chrome trim missing on the shower. After the first clean was done, a sponge was left in there for me. Exhaust fan doesn't look like it has been cleaned since installed. Even if you put the do not disturb signs on the door, rest assured, the cleaning staff will simply walk into your room at 8.30 after knocking once. What is the point of the sign? Some other rooms might be okay. See pictures attached

stopped in all inclusive my great little breaks deal , food was standard nothing to shout about , it was clear the manager has his work cut out here and hope things get better , wouldn't return to be honest but a few good pubs THE BLACK HAT needs a visit great food and beer there with nice beer garden , helpful young staff was good

My wife and I chose the Craiglands Hotel for its location, ample car parking, and good reputation. We had a wonderful evening with family and friends in a beautiful room (Moorside). From the initial planning to the event management the staff were friendly, efficient and helpful. We did have one issue about an overnight room booking which we managed to resolve (hence only four stars). We have had many messages from our guests expressing their delight at a wonderful evening. We stayed overnight in a lovely room and had an adequate breakfast. The hotel looks a little dated in some respects, but recent renovations have made it a very pleasant place to stay.

If this is the Best Western, Wouldn't want to see the Worst!!!!! Dirty Room and bedding, food we refused to pay as it was so poor! Understaffed who didn't really care that our stay was so poor! Don't go to the bar if your thirsty as your in for a wait.

Our room was fine, could have done with a really good deep clean, stains on fabric headboard, lots of dust and dirt in open window sill and window track. Very basic tea and coffee options in our room and not even one biscuit! We've stayed in B&B accommodation with trays containing varied teas, hot chocolate and biscuits. In such hot weather it would have been nice if the hotel had provided some jugs of cool water for guests arriving. The young staff did their very best, but the managers definitely needed to give them more support. To be honest, for the cost of a night's stay, there are much better bed and breakfast options with comparable breakfasts and lots of the thoughtful extras that were lacking here. Needs more love and attention, it's in a great location and could make far more of their opportunities!

We had a couple of issues with our room - first allocated a double, not a twin and then the power sockets not working, but these matters were quickly sorted. The hotel has lots of character, being an historic building and our room was nicely decorated and equipped with a modern bathroom and comfortable beds. We thoroughly enjoyed breakfast and the young staff serving were very professional and friendly and the food good. My only criticism (and a star knocked off for it) is the onsite pool, sauna etc. is not available to hotel guests without a surcharge of £25 per day. This is excessive and is not common practice in other hotels I've stayed in.

There were 27 people staying as a group. The hotel facilities were excellent and the staff very helpful at all times. There were very knowledgeable about aspects which were especially relevant for a group.

On arrival we were given a key to our allocated room which we found to be a very small double with the bed pushed full against the wall and an extremely unpleasant odour. I'm asking at reception if they had a larger room available (with access to both sides of the bed) we were immediately upgraded to their best available room - the bridal suite. We went from one extreme to the other. Whilst basically furnished, we loved the space and super king size bed (could do with a new mattress) and newly fitted bathroom. The only negative was that the room was above the bar. Although noise did filter through it wasn't an issue for us. We had one meal in the hotel which was excellent as were the breakfasts. The staff, without exception, were friendly and gave excellent service. Worthy of particular mention is, Asa, on duty every breakfast and for whom nothing was too much trouble. The hotel is well located for walking into town for those with a reasonable level of mobility. Probably also worth mentioning is that the entrance to the car park was resurfaced during our stay. A big improvement. We stayed 5 days and would be happy to return to this hotel.

We had a 2 night stop here during the very warm weather towards the end of June. Other reviews on this site left me wondering if we had made a bad call (despite a good value Best Western 'Breakfast on Us' package in an Executive Room). The hotel car park has a tight turn to enter when driving in past the hotel rather than through the barrier entrance. It is slightly uneven and doesn't have a tarmac surface. The room was pretty good once we had checked in. Air conditioning worked well, the bed was comfortable and bathroom was in good order. Breakfast was busy even though we sat down before 8am on both mornings. Staff were friendly although under a bit of pressure to keep food topped up. Coffee wasn't the tastiest but bacon, sausages and orange juice redeemed things. This could be the best hotel for miles but requires quite a bit of investment. However, a memory of just sitting out on the terrace for a couple of cold drinks at sunset outweighs the negatives and we liked our stay overall.

Bestwestern could do with giving this wonderful property a little TLC. Our room was spacious with a suitably sized comfortable bed. The Wet Room WC & Shower was a bit must. The staff were brilliant. My wife has to follow a Gluten free diet, the waiting staff understood completely her requirements and the chef produced a very pleasing 3 course GF Vegetarian meal for her. Thank you.

I would absolutely NOT recommend staying here. I had to change rooms twice, and each was only marginally better than the last. For £100 per night I was not happy with anything about the rooms. Small, smelly and in disrepair. The first room had an awful smell, the second room had an unusable bathroom, peeling bath and mouldy shower screen, damp on the ceiling, stained carpet etc. The third room was just about okay, but so tiny and still not of a standard you would expect for the price. The breakfast was lovely, and staff were pleasant, but the rooms we were given were not satisfactory!

Entered the hotel on a grubby red carpet. Check in was really friendly. Public areas are tired and need an upgrade and dusting. The room was tired, dusty with a few spiders & webs included in the price. Noisy toilet macerator but to be fair the room was quiet apart from that. Breakfast was buffet style, produce was ok but the coffee was terrible (help yourself from a flask type contraption). Staff again were helpful and friendly. Wouldn't return because of said issues.

This hotel shows all the hallmarks of neglect and carelessness. Nothing is presented with any quality or care. The consequence is that it gives an impression of being comfortless, dirty and worn out. It feels sad, and unloved.

Not what I expected, it has gone down hill since I last stayed. The breakfast wasn't the best. I'm gutted I paid so much money for a nights stay. The bedroom seem to be very out dated and needed some work. It was clean but won't stay again

Slightly worried after seeing the negative reviews but we had an Executive room which was large, comfortable and stylishly decorated. The king size bed, likewise, was very comfortable. We were staying in order to visit a tribute band at the theatre and found the short walk in and out of town very pleasant. Excellent value for money.

Great location and the breakfast was better than expected after seeing how out of date the whole place was. However our room seriously needed a revamp, there were cracks in the ceiling, the furniture feels cheap, our mattress was unsupportive (my partner had back ache after both nights staying there), the bathroom seriously needs modernising and you couldn't adjust the temperature on our shower. Other friends had further problems with their rooms too. Overall, incredibly overpriced and serious work needs doing.

Overall not too bad, some highs and lows of course. Staff friendly, flexible and good service. Room was spacious and clean though new mattress needed. My partner said the best beauty treatment she's had in ages! At dinner selection of both food and wine was quite limited though tasted fine. Breakfast a bit of a disaster - hit and miss what's going to be served and when, food quality variable and limited selection. We'll return because of the Spa and hope some improvements in other areas.

We stayed here on Thursday 2nd June. Firstly, the positives, The online check in process was good. And When we arrived we were awarded 500 bonus points for being an Elite member. Now for the negatives. The room was dark, extremely basic and in desperate need for a good clean and makeover. The carpet was disgusting and needed replacing. The floor creaked along with the bathroom door and the lamp shade above the bed was filthy. The bathroom was clean but the furniture was old and also in need of replacement, although there was a decent range of products. The bedroom windows are locked and there is no air conditioning, the bed was a small double pushed against the wardrobe, which was also in need of replacement. The hotel bar was a joke, the price for a glass of wine and gin and mixer was over £21.00, and the service was shocking. You are not able to charge anything to your room account without approval from reception, even when you are an elite member! And there is only one card reader. We bought 2 rounds of drinks and had to wait 10 minutes for the barman to return from his travels with the car reader. Breakfast was not much better, we arrived at 8:45 and with breakfast served until 10:00 we expected that everything would be fine. Sadly both the food and juices were running out and not being replaced. There was no evidence of any Covid protocols, no one was cleaning tables or public areas and there was no sanitiser anywhere. Overall, this is without doubt the worst best western hotel that I have stayed in and at over £100 per night was well over priced. The 500 bonus points are frankly a gesture not worth having anyway as they have no monetary value. If you are in the area think twice about staying here.

Stayed for two nights with Buyagift Voucher. First of all Receptionist couldn't find our booking and it took ages to check in. Our room wasn't exactly spotless. The top of the net curtains was thick with dust and the tv remote was absolutely filthy. I had expected the room to be cleaned and indeed surfaces at least sanitised following covid protocols. The bed was soft but comfortable. The bathroom measured 1m x 1.35m. This contained a toilet, basin and shower. Ridiculously small. It was impossible to close the door and then sit on toilet for the risk of banging your head on the door trying to sit down! The basin so small that there was no where to house the soap. There was also no space to house my own toiletries or indeed my husband's. With regard to bar prices, they are extortionate. Cheaper to eat and drink out in the many restaurants Ilkley has to offer. We won't be staying there again.

Booked a spa package for me and my partner. Reception staff didn't seem interested when we arrived only directing us to the spa. No mention of biking in for out evening meal afterwards. Had a great afternoon in the spa with very helpful spa staff explaining the itinerary and function of the Rasul room in particular. After the afternoon spa session went back up for our meal. Was asked if we had booked a time slot for our meal didn't seem to be a problem then that the chef would be advised. Went to the bar for a drink while it was sorted out. 15/20 minutes later still no news of our meal booking. Of wevtrot back to reception to find no one there. Activated the call button and again a couple of minutes later still no reception staff. As we were hungry we left and had a great meal at the Ciw and Calf up the road. On returning home I emailed the hotel expressing my disappointment and guess what - they cared so much they have not even replied

The staff generally were exceptional, especially the restaurant staff. Food was excellent as well. The only staff that let things down were on reception, but given it's under new management, I doubt the ones that aren't living the new standard of excellent customer service will last. Great location for hiking and very welcoming. Overall good experience.

Check in was 1.5 hours late Not family friendly- no high chairs, and there is a lift but then stairs after the lift, no good with a pram Room was dirty, dust, carpet stains, could easily be managed Rubbish WiFi and signal Outdated Thinks its something it's not Do not stay here, in need of major improvements

Clean comfortable rooms with no frills The decor is a bit tired but lovely white white towels snd crisp bed linen in the rooms Good hairdryer It's location is so good and the staff very welcoming and helpful it made our stay very enjoyable. Breakfast is buffet style but good quality produce and we had poached eggs cooked to order with no fuss

Hotel is beautifully situated in a quiet, leafy, suburb 10 mins walk uphill from the station (large parking area available too). Facilities are run by excellent, polite, staff, with indoor bar and great food. Extremely comfortable beds were greatly appreciated after delicious 3 course evening meal. There is also a secluded outdoor terrace to sit, drink and relax....excellent for non-expensive, long weekend visit to Dales, particularly if hot bath, comfort food and wine with good service are your main priorities on holiday. (walking boots allowed too...)

Our group had so much fun during our 3 night stay. The meals were delicious and the new management team and staff took great care of us. Everything went so smoothly and the staff were genuinely helpful and friendly. I would definitely come back to the Craiglands Hotel again.

We checked in at the Craigsland hotel in Ilkley on the Sunday 15th of may 2022. Our couples break away for a spa experience and to celebrate my birthday was a massive and utter disappointment. When we went into our “Executive room” with an additional cost of £20 to upgrade, we was very shocked. The room was absolutely filthy and completely covered in dust! The room was outdated and needed lots of TLC, a bit of paint and emulsion wouldn't have hurt! There was no hairdryer in the room even though it was on the facility's when we had booked, and also no dressing gowns are slippers as stated on there also. The skirting boards were covered in filth and the carpets were torn in different places of the room and very uneven. The whole hotel looked like it hadn't had a hoover and carpet clean for years! The double bed we had booked was in fact two singles pushed together, companied with a dowry back bed board that had seen better days! The mattress was covered and stained with human faeces (Stained urine) and loads of human hairs were on the sheets! I was not staying in that room, so I complained ( which to be honest I am not the type of person to complain, but this was unacceptable) they didn't believe the room was so dirty, and wasn't remotely interested in my concerns. They gave me a key to change my room, and again it was no nether than the first, very run down and not even a basic room! I didn't receive my £20 room upgrade money back which I paid on arrival either! The barman gave me a dirty wine glass with someone else's lip stick prints on the glass! He wasn't bothered and just laughed. We didn't stay for any of the nights we had booked. And checked into a lovely pub guest house down the road for the two nights! The guest house wasn't surprised we had come from there unhappy and said many people do the same. Craiglands hotel is like the film “ The Shining”'! Or Faulty towers! On the 16th of may, which was my birthday, we went to our spa package that we had booked at the craiglands and it was amazing! The only good thing that the craiglands have is that spa! The spa deserves a better hotel to showcase their lovely thriving company, that hotel will unfortunately give the spa a bad name. After our amazing spa we had afternoon tea booked, the cakes the dry and tasted like cardboard and the accompanied by human hair found on one of my cakes! The staff looked like they couldn't be bothered just shuffling their feet across the floor and not even looking well presented in the slightest. We never got our money back and the staff weren't even bothered or concerned that we hadn't stayed a single night of our booking at their hotel. It has cost us more money to pay out for another accommodation down the road etc, and to think we was excited for our spa break in that hotel, is shocking and very disappointing. Even though we had a nice lovely stay in the “black hat” we shouldn't have had to go to these extreme lengths. My birthday was ruined and only the spa saved a part of that. Avoid the craiglands hotel at all Costs and definitely read and trust the reviews! The photos don't do it justice! I've been in better cheaper places and been more satisfied. AVOID like the plaque!

Stayed here as part of a group. Lovely setting right adjacent to Ilkley Moor but it's a long drag up from the Centre. Room adequate, very clean with a Huge Bathroom, However could do with refurb.This Hotel is suffering from insufficient staff and virtually NO TRAINED Staff. Two didn't know how to get onto the Moor( 3/4 mins). Food pretty good overall but breakfast was a challenge. No Bread or Toaster the first morning. Eventually we were told the Toaster was broken. We then had to ASK if the Kitchen staff could make some which they did for two mornings before the Toaster re appeared. The Staff we encountered were on the whole helpful, particularly one young man at Breakfasts who was very keen. My final assessment ' Could do a lot better '.

The hotel is a very old building and this shows in areas. I stayed 2 nights for a cycling event in the town along with friends. The hotel is short of staff as there was never anyone around at the bar or front desk or in breakfast. The staff i did encounter were very pleasant though. My room was above a reception hall and on the second night an award ceremony was held. Clearly soundproofing is not a thing as i heard every word said and it felt like the band were at the end of my bed. I had to wait until everyone had left the event after 1am to go to bed. Not acceptable..

Good hotel with good staff but desperately needs a refurbishment. The breakfast was good and room was clean. The food at dinner was very good. The lift was out of order during my stay which caused a lot of problems

Stayed at the Craiglands for cycling Sportif. Room was small, shower tiny, water pressure inconsistent as was the temperature. Best bit was bed comfort which was excellent. Breakfast was among the worst I have had in a hotel. No staff and food items ran out. No replacement forthcoming. Overall this is a hotel best avoided until it receives investment from its owners and it can find more staff.

Excellent, hotel staff were so accommodating nothing was too much trouble. Evening meal was excellent value. The hotel is an excellent base to explore this stunning part of the UK. A steep walk from the centre so be prepared.

We really enjoyed the ABBA tribute night, I thought the 2 course meal included was nice and the evening was good value for money. It was great fun with lots of people in fancy dress and a full dance floor. We will be back thank you Craiglands Hotel !!

After realising once home my autistic 10 year old had left his teddies in our hotel room we contacted the hotel who were very unhelpful and rude! Surely housekeeping had found them when stripping bedding? Or whoever is responsible for laundry will have found them. My son has had these teddies since he was a baby, I am as evastated as he is. It is not as simple as replacing them when somebody has Autism/special needs but Craiglands staff wouldn't understand this unless they had a child with Special needs themselves. To add further insult the useless members of staff we spoke to accused us of owing money for the bar, which we never went to! Some level of organisation wouldn't go amiss. I thought the room was clean until I found a toenail on the carpet. The towels smelled of fast food. The room had no heating so was freezing at night, we have come home ill with flu. I do not recommend this hotel!

When we arrived they didn't have our booking but this was rectified. Food was good but on 1st night 1 person serving bar and restaurant. Very slow in between courses. Hotel was very cold no heating on, many complaints to reception about this. Took until 3rd day before it was turned on. We had to get another duvet for the bed. Staff very helpful and friendly.

Room wasn't serviced in the 3 days complained to reception they apologised and said it would be done. It never got done. To tired to complain at 10.30pm when we got back No milk for tea and coffee on arrival had to ask for milk. We had to ask for tea and sugar and milk for our room on second day never turned up. So went to tesco down the road and got our own. No heating in the rooms. Complained and no offer of portable heater. We asked for one and we were told they dont have any. On second day fire alam sounded at 7.30am we evacuated the hotel and headed to Evacuation point we waited outside the alarm stopped only when saw the chef going for his smoke break after waiting outside for some time said it was safe to go back in. Absolute joke Corridor Carpets are dirty light bulbs are out No guest handbook in the room I asked for flowers and chocolates for my wife to be put in the room upon arrival never received them but tried to charge me for it. Overall worst experinace ever received. I have been a hotel general manager myself for 15 years and never had anything like this. If this was my hotel I would be ashamed. This is not a 4 star hotel 2 at best. Good notes tesco at the bottom of the hill for teabags. Food quality is good.

Fabulous evening at the Craiglands. The food was delicious and the staff were attentive and friendly. Such a treat, we all had an absolute ball and never stopped dancing. Thank you for a wonderful evening Craiglands.

We stayed in this hotel for a 2 night break. On first checking in, the room was on the 2nd floor down a long corridor, then up a very steep flight of stairs and then down more stairs, and on entering the room it was tiny with a large single rather than a double bed pushed against the wall so only 1 bedside table and lamp. Also the window looked onto a brick wall, so was obviously the servant's quarters in a former life! However on telling them this at reception, they gave us a free upgrade on the 1st floor in a much larger room. They were very accommodating and helpful. However a couple of pointers, in this room there was zero drawer storage, only a wardrobe. The bedside tables and 'dressing table' had no drawer units. Another point and because it is a very old building, the floorboards creak terribly, we could hear people walking around their rooms constantly and our floor was just as bad. This needs a lot of maintenance. The food was very good and our deal included tea and a scone on day of arrival, breakfast & dinner both nights + a packed lunch on 1st day. I would like to stress how friendly and helpful the staff were especially a young lad doing training there, he had a very good attitude and will do well if he continues in the hospitality industry

Stayed here Friday 22nd for a one night spa break with my friend for our Birthdays. Arrived at 14.15 and check in was 15.00. We were advised to go and use the spa and come back to check in any time after 3 which was fine with us, we went to the spa which was lovely and felt all relaxed after our massages. We went to check in at around 17.20 was told the room was not ready and told to go to the bar for a complimentary drink baring in mind we are now 2 hours 20 minutes after check in. Had our drink and was then sent to sit in the hall way because a bus load of 35 people arrived and needless to say their rooms were not ready either. I kept going to the reception to check if the room was ready, at this point it was now 18.30. We decided to book our meal and the only options for dinner were at 18.45 or 19.45, as we did not have our room we decided to book for 19.45. We finally got our room at 19.20, which was unacceptable as we now did not have time to get ready for our meal. We arrived at the room to find dirty towels at the door and the beds were not made so we asked a cleaner what was going on and she then found us another room. We went into this room to find it clean but had no electric, a young man who worked there did manage to fix the power issue but at this point we did not have time to get a shower and get ready! The meal was very nice but whilst eating we watched 2 chefs walk out of the kitchen and saw staff in tears. We then returned to the room and couldn't get in because the key card had stopped working, we then went downstairs to change the key and again it did not work. The rooms had no heating so i were given an extra duvet... After what should have been a relaxing night away it turned into a nightmare and I have not returned back feeling refreshed! I will not be returning or recommending anyone else to stay in this disaster of a Hotel.

Just returned from weekend visit with our walking club. A delayed entry to rooms but appreciate hotel was busy and like many others shortage of staff to service rooms. I can only comment on my own findings, excellent room at front, very comfy, large bright bathroom...spotless and no complaint. Breakfast is excellent, great choice and quality...fab pastries. The lounge is comfortable but could be made more cosy to add atmosphere.... Only complaint is ridiculous high bar prices, lower the price and we would sit and buy more drinks, people either drank in room or went to other bars. Steep walk back to hotel but overall a great stay. Didn't get chance to use spa so can't comment. Staff were working very hard and very pleasant.

After reading other reviews we were worried about staying however our stay was ok. We had a voucher for our stay which included breakfast, dinner and a spa treatment. Before we arrived we were told the spa treatment was no longer available and to have another spa treatment we would have to pay extra which I wasn't happy with. They did offer a house bottle of wine but in my opinion when you've booked a stay with a treatment a bottle of wine isn't the same. The manager quickly got in touch with me to try and sort this out (on her day off) Our room was clean and a decent size, you can hear noise on the corridor but it is an old building soo...it's expected. There was a door between our bedroom and front door so helped with sound. The staff are lovely, however like the other reviews they definitely need more training. The whole experience would be better with a few extra touches •At the evening meal the waiter just put the unopened bottle on the table and walked off, the little touch of pouring it would have been nice. The table next to us also had the same problem but theirs had a cork in it...ha! •At our afternoon tea they just put the food down and walked off, again just a little extra touch of explaining what the cakes and sandwiches there were would have been a nice touch. Even though it was a bit of a fun guessing game. •The staff also had to go and check everything they got asked, they really didn't know anything e.g what milk they had, if they had a non dairy option. They were all polite but young they just need some good management. I think some people expect too much, it isn't a 5* hotel so to hear people complain that the jam isn't home made or that they didn't get slippers in their room is a bit ridiculous. The food was also lovely! We both really enjoyed it, it was a little disappointing that they only had 3 dessert options and 2 of them had run out by 8pm. The spa is very small, with 8 people in there it starts to feel very cramped, plus there are only 6 chairs. Can only fit a max of 4 people in the steam room so you can be stood waiting to go in. I wouldn't go to the spa on its own, but having it at the hotel is a nice bonus. It is just very basic nothing special. With a few tweaks this hotel could be really lovely as the location is fab! It is only an 8 minute walk to the town centre where there are bars and restaurants.

Got a wowcher deal for this hotel which was good value for money. Phoned to confirm a week before but the hotel couldn't find the booking and said they would phone back. I had to phone back but booking was found, I asked to book the spa treatments which was part of the deal but reception could do it as they are not linked. I phoned the spa but got no reply, I emailed and got no reply. On the day we were checked in no problem but the spa had limited availability and was asked why I didn't book. The lady apologised when I explained but I would advise booking before. All staff were friendly, the food was good and my wife said Bindu gave the best massage ever.

The spa and afternoon tea was a Christmas gift The Spa was wonderful,the staff welcoming and made me feel at ease.The pool and facilities were as stated on the web site but the facial I had was one of the best I have ever had. Unfortunately the afternoon tea left a lot to be desired, the tea room looked very dated and the food not very appetising although the staff were excellent

We stayed here on a spa package. Prior to our visit, after trying to get booked in, we were told that the treatment was unavailable that was supposed to be included in the package. When we arrived we couldn't find any staff to greet us either at the reception or the bar. When we finally got checked in to our room we were shocked at the state of it. The carpets were so stained and dirty that I didn't want to remove my shoes, the wallpaper was peeling away, the skirting boards and walls were splashed with a brown liquid- it was awful! I asked if we could have a refund as we just wanted to go home but they were unable to offer one. They upgraded our room and it was slightly better but still not up to scratch by any means. The evening meal was hot and edible (probably the best part of the break). The morning after, I went to the spa and had a facial (not part of the package). The therapist turned up 15 minutes late and didn't complete the treatment as she ran out of time. Overall it was a very disappointing experience and not one I would recommend to others and definitely not one we will be repeating.

We read the reviews on trip advisor and we were a bit worried about staying at Craiglands. We decided we wouldn't mind if it was tired and old, as long as it was clean. The hotel was indeed clean and adequate for us. It wasn't too tired or old either. The first issue we came to when arriving at Craiglands was the entrance to the car park. The corner down is very tight and steep with a sudden drop down from the tarmac onto gravel, making it an awkward manoeuvre for a car that doesn't have a very high ground clearance. So be aware of this when arriving. If Craiglands management were to priories one thing it would be this car entry. Otherwise the carpark is fine though the hotel is up some stairs but it's easy to drop anyone off at the top. The reception is tidy and staffed well. There is a well situated lift which is a necessity. A couple of time our room cards had to be reregistered to our room that was a bit annoying. We had two rooms. They were both very clean and tidy. They were a little old and tired round the edges but due to the age and size of the hotel it's to be expected for a standard hotel. You get shampoo, conditioner, shower gel, lotion. There were plastic cups in sanitary covers. The towels were a good large size, they were white and fluffy and near to new. The shower is fine but a little weak, that's to be expected from the size and area I guess. The shower was adequate for a shower (not hair wash) and the water was hot. We did not use the in room tea facilities or break fast as we are spending time with family nearby. An issue we found with the bed was that two twin beds had been pushed together. So 2 mattresses and duvets also. The issue we found with this was a gap in between the beds which you might roll into. Would we stay again? Yes.

I'm not normally one to complain but the price of a room is too high considering the poor quality of the rooms. Breakfast wasn't great either. Staff were friendly and helpful but the price is just too high.

Lovely staff who were extremely accommodating. Had 2 treatments in the spa (back and head massage), absolutely fantastic!! Food was excellent, worth the money! Will definitely be returning. Building is looking much nicer with modernisation.

I don't think the room had been decorated or modernised in years. Paint peeling off walls, stained headboard and lamp shades, tiles hanging off in the bathroom, extremely noisy toilets which were that loud, I was woken up several times throughout the night by toilets in neighbouring rooms. There was a constant lack of staff available - untrained person on reception, bar unmanned, food not getting topped up/replaced at breakfast.

I would avoid this hotel at all costs. I can forgive the outdated decor and the dire need for renovation if the hotel was at least clean and the staff were helpful. Neither of the latter applied. I don't think I've ever been robbed for so much money in my life. I have outright never stayed in a worse place. Usually you can guarantee a decent stay at a best western but this hotel was dirty, the place was falling apart, from tiles hanging off the wall, the shower spraying everywhere in the bathroom due to being broken and getting an electric shock from said shower and a lack of hoovering from I would guess the 90s. We were checked into the wrong room after paying extra for early check in, which subsequently locked the persons who's room it was out of their room, who of which had a baby with them, so I'm sure I'm not the only inconvenienced party. The paint is chipping off the walls and the room was rife with damp. Overall not a pleasant stay. I have complained to the general manager so it will be interesting to see what the response will be.

Its a dated hotel but the staff are very friendly and they have a lot of new staff doing a splendid job. The breakfast buffet had a good selection. I can see the staff are trying hard to make sure all the guests are happy and taken care of.

Purchased a DBB with 25 minute massage & use of the Spa deal. Used the spa first. Some areas were out of use & much of it needed updating. The steam room was lovely, the sauna perfectly fine & the hydro pool was enjoyable. We didn't use the gym but the equipment looked great & a there was good selection. The relaxation room was pleasant & the massage was good. We then checked into our room which was basic, cold & not very clean. Managed to put the radiator on, found the kettle in the wardrobe but only 2 tea bags supplied, some coffee & 1 sugar, obviously hadn't been replenished for awhile. The shower was slow & the water not very hot. Have a look at the picture showing the rear of the loo, absolutely disgusting. The cleaners aren't very good, that's for sure. We were only there one night so sucked it up & we did actually sleep very well. The restaurant was clean & tidy but the menu very limited. My starter wasn't great, I can't actually believe they let it leave the kitchen as it was but the risotto I had as a main course was very nice, it also came with veg & it was all lovely & hot. Breakfast was a basic buffet but the dishes were almost empty so the choice was limited. The whole place is very tired & dated & at the absolute minimum needs a deep clean however a full refurb is required. The staff though, were all very polite, helpful & friendly. I imagine they must be quite embarrassed by the place but work hard to make the best of what they do with what they have.

Such a shame to see a grand building pretty much go to ruin. Massivley understaffed which made for most of the staff to be miserable and look like they would rather be anywhere but there! Also unhelpful with anything. We didn't check in to our room until after we had returned from a wedding (thankfully the wedding did not take place inside this building). It is a good job we checked in so late, if i had seen it before i might have been tempted to sleep in the car in the somewhat neglected run down car park than sleep in the room. The room was large with furniture that had seen better days and a bed that was rock hard on one side and overused on the other. I think we managed to see every hour on the retro alarm clock. And as can be expected with old buildings, every floorboard creeked and could be heard from the corridor, upstairs and downstairs. Suprisingly the bathroom was quite modern adn fairly clean. We made it to the breakfast room, where the staff were bright eyed nd bushy tailed and clearly and not spent the night in the hotel. Most of the chairs at breafast were stained or ripped with chipped cups. I didn't care to eat or drink anything but others in our party did partake in a full english and expressed that it was nice and edible so at least they checked out full if rather tired. All in all an awful hotel and not in keeping with the Best Western name never mind the PLUS.

Unfortunately I have to agree with other reviewers on all the bad points mentioned previously. We had booked into an executive room but on arrival the room was really disappointing. On one of the two smallish windows the curtain rail had broken. This meant that the curtains would not close together properly to give privacy and also to keep out the early morning sun. When I mentioned this to the lady on reception she said she didn't have another executive room but would upgrade us to a family executive room. This consisted of a fairly large room with a king size bed and a sofa bed. The sofa bed was badly stained and very lumpy. The bed section didn't seem to fold away properly. The website states that executive rooms come with dressing gowns and slippers but neither of the rooms we were given had them. There were three radiators in the room. All three were red hot and would not turn down. I reported this four times in total but nothing was ever done to resolve it. We had to keep the windows open to try and keep the temperature down. Both rooms we saw were in dire need of updating and a good clean. The carpet was badly stained and the floorboards creaked in every inch of the room. The bottom sheet on the bed didn't seem to be the right size as it wasn't big enough to be tucked under the mattress on both sides. The clock radio didn't work. Wi-Fi only seemed to work in public areas. No housekeeping - toiletries/tea and coffee not replenished. Reception was often not manned. There weren't enough tables for breakfast service. Breakfast was poor in quality, availability, temperature and choice. Dinner service was cancelled due to staff illness but guests didn't find out until they came down for dinner. All in all very disappointing and we certainly won't be returning. The only positive is the staff. Although most seemed to be young and untrained/inexperienced they all tried really hard to resolve the myriad problems with a smile.

Very disappointing experience. My sister booked an afternoon tea package for my Mum for mother's day. When they arrived there was no one on reception. When someone finally appeared they said they didn't have a booking. My sister had an email acknowledgement. One young lad was on duty in the restaurant once seated. Tea arrived, milk was 'off'. Sandwiches and cakes arrived on cake stand. Barely enough for one person nevermind 3. Sandwiches were stale. I'm sure I don't need to go on at this point. The only saving grace was the supervisor agreed we didn't have to pay as it wasn't good enough. Sadly we won't be going back. In the right hands this hotel and spa could be a huge asset to Ilkley's tourism but it is tired and uncared for unfortunately.

Pretty on the outside, good breakfast (not included) but not a great experience oberall. Over 2 rooms we found: No refil on tea in room ( asked at reception and they didn't have any), no remote for tv (also asked at reception and they couldn't give another), no hairdryer, broken radiator stuck on hot and unable to open window fully. I called room service and they said that they don't do it at 8.50pm. Cobewbs in room and flaking paint. Doesn't feel like a 'spa' hotel. Feels like some budget places are better!

Lovely old Hotel, but needs proper management. 6 weeks Prior to checking in I booked another 2 nights to give my mother a treat. I was given the number of the spa so I could book extra treatments as she had been ill and I thought a spa day would be lovely. This is where the problems started. I could not, for 4 weeks, get through to the spa, no one ever picked up the phone, answered emails or called back when messages were left. If this was sorted I am sure the spa would be much busier. That was pre getting there experience. On arrival - We checked in no problem, would have been nice to have got an accessible room as I had said I was treatment my mother with mobility problems. But, we managed. The room was nice enough, clean, warm, comfy. Shower needed a bit of work, but it was fine. It took 45 mins to get a drink in the bar, even though the guy doing it walked past us several times, it was only when I basically rugby tackled him that he did anything. He was miserable and looked like he 1. Didn't want to be there, and 2. Didn't know what he was doing. The chef had broken his foot (apparently), so dinner was limited, but it was actually really nice. Staff were bored and inattentive though and it took ages. Breakfast was nice, although I spotted some mouldy cheese, put it to one side for them to clear and then saw it back in the bowl :-(, it was pretty obvious. Staff again were not trained and looked miserable, lots of things were missing and everyone was asking for something. The second day, however, the staff were lovely, organised, and things were massively better. We ate out that night, but after a day out the following night tried to get back in the brasserie and were told, there is no chef, it's closed. With a shrug rather than an apology. I had to get my key re-set every time I got back to the hotel room as it never worked after the first time. The girls in the spa were lovely, but the robes were wet, different and had no belts. Flip flops were like a size 10. The pool was too cold to sit in, I was told someone had informed them earlier and when I asked they said it had been fixed, but it hadn't. Basically, lovely building, nice enough room, some staff lovely. But it needs a good manage to lick it back into shape. Best Western are going to be losing a lot of money because of these issues, as I wouldn't recommend it to anyone I know as it is at the moment, Which is a shame… it has so much potential.

Best Western Plus The Craiglands Hotel Google review summary 3.5 Good 535 reviews Rooms 2.4 Location 4.5 Service 3.3 What guests are saying "Nice location, great staff and service" "We ate in the restaurant and the food was nice and breakfast the same." "Really nice building and function rooms, comfy bed, tidy room and a great event." More Couples 2.9 Families 3.0 Solo 3.0 Business 2.7 Reviews Search reviews People often mention The honest Critique 1/5 2 minutes ago on Google On 27th of January my husband bought myself a Groupon deal for 4 of us at the price of £126.40 ( this is significant) . We were booked in for a mud treatment, use of the spa and an afternoon tea. The day before we were supposed to go my hubby rang Craiglands with a question. They only then informed him that the mud treatment part of the deal was no longer available but we could still have the spa part and the afternoon tea. My hubby was actually calling them from hospital so I took over. I called up craiglands to find out firstly why no one had contacted us where the manager Lynne blamed a receptionist for this error and said she would be having words with him later. I then asked her if she could explain to me what there was no option of an alternative ,but to be honest she avoided this question by stating that the "alternative" was use of the spa and the afternoon tea which isn't an alternative if they are already included in the price surely? So i mentioned this to her and her response was basically because we didn't pay full price and.only paid through Groupon it was a good deal as Groupon is super cheap and they don't recieve the full value with these deals! If a customer pays for 3 courses they surely expect to recieve 3 courses regardless of what was paid. If not they are offered some sort of recompense. Me and my friends could have traveled to Ilkley none the wiser and have felt obliged to take the deal after booking time off work and arranging childcare etc. I would never recommend this Spa to anyone. And Lynne needs to realise that even a Groupon customer is still a customer andshould be treated exactly the same as any other paying customer. Would they in all fairness offer to anyone not booking through Groupon the same solution to the same problem? I think not.

We booked an overnight stay with Spa Breaks. This is a review of the hotel rather than the Spa. I have written under separate cover to the Spa manager and await their response before posting a review on the Spa. So, the hotel. Trying to get through to the hotel on the phone was very difficult. The answer machine just kept coming back on and I think I ended up pressing every option before finally getting to speak to someone. On arrival we had to wait at Reception for maybe 10 minutes before anyone came to check us in.When they did arrive, they were apologetic for the wait and friendly. Due to a mix up, we had to reschedule our evening meal for 8.45pm (the kitchen closed at 9). We went down for dinner about 8.40 and were seated waiting about 15 minutes before someone came to take our order. We ordered starters and main courses and both were very good indeed. Well presented and tasty. When we got to dessert however, we were told we couldn't have a dessert because the chefs had gone home! When I asked for decaf coffee, I was told there was none available. We went hopefully in search of the bar thinking we might get a drink and possibly a cup of coffee there but everything was closed up and there was literally no one about other than a couple of staff members preparing tables for breakfast. Our room was fine. Dated but we had expected that. The beds were comfortable and the room and bathroom, towels etc were fresh and clean. Heating was a small but very efficient electric fan heater! There was a town rail cum radiator in the bathroom. There were ten and coffee making facilities in the room (no decaf however!) Breakfast the following morning was excellent. Only minor grumble was there was no granola/muesli! Our waitress, Nancy, was delightful; friendly and helpful. Decaff coffee this time consisted of three decaf sachets which was a bit disappointing. Lovely selection of fruit and yogurts, cooked food was tasty and there was a choice of toast and pastries with lams, marmalades etc. A late check out was an additional £20 so we passed despite the fact we were using the Spa that morning. 3 Stars - rooms was perfectly adequate. Food was excellent, Staff were friendly although obviously very over stretched

I wish I had read the reviews before booking a one night break with dinner, breakfast and 2 SPA treatments. I don't like leaving bad reviews so I'll start by mentioning the positives. Claire in the SPA was lovely and very good, if it hadn't been for her the whole thing would have been written off as a total disaster. The dinner was ok, nothing special but edible. I had tried for 10 days to contact the SPA to book the treatments, calls were never answered and neither were the 2 emails I sent. The staff were mostly very young and clearly had not been given any training, this was not their fault but a reflection of the lack of leadership and management. The whole hotel needs a refurb and a good clean, it is tired, crumbling and dusty. The room we stayed in was tiny with an equally small bed, it was dark, dingy and dated and looked more like a budget room in a guesthouse. I wouldn't mind if it was clean but the carpet hadn't been hoovered and the bathroom looked like it had had a quick wipe round after the last guests. The sauna and steam rooms we were told were not working. The breakfast was poor, a tasteless mush of hash browns, rubbery scrambled egg, uncooked sausages, cold croissants (if you were lucky!). We found out that a new general manager had just started so maybe things will improve at least on the standards and service but it will take alot of investment to get the hotel and rooms up to an acceptable standard. It's a shame because it has so much potential and is in a lovely location.

We turned upto the spa to be told our treatments had been cancelled, which was extremely disappointing. We were told we could re book, but this is proving difficult to do as nobody will answer my emails. The spa was small and needed some TLC The hotel is very run down & needs a good clean & facelift. Extremely under staffed and the staff had very little experience. The evening meal was average prob the best bit to be honest. Breakfast was below standard, again no staff so things weren't replenished and tables etc were dirty. I don't often complain, but when you book a couples spa night that you've looked forward to and everything is below average, it's very disappointing ☹️ It would be nice to have an answer to my email regarding our cancelled PAID FOR treatments. If your looking for a nice spa break I wouldn't recommend here, you'll be disappointed.

We took advantage of a cheap room rate to visit this hotel - one we have used quite a few times. We tend to book "room only" as we have family living in Ilkley and spend as much time with them as possible. On arrival we were sent to a room that already had an occupant. It meant a tidy wait while the staff found us an alternative - an upgrade it was called. The room had obviously been hurriedly prepared, as there were papers on the floor and used cotton buds on the bathroom floor. There were no large bath towels, just a couple of hand towels and the TV had no remote. The towels issue was rectified, but no remote was forthcoming. As we only stayed one night I did not take issue with the staff further.

Twice I was rung at the last minute to say that they were unable to provide the service booked. This was a present for my husband. The first time we were on our way there!!! Today we were told with a little more notice. Don't bother! No compensation or anything!

A stay of two halves, the food was lovely and the staff eager to please if not terribly well trained apart from the delightful Alicia who was a total star. The breakfast was fine. The rooms need an upgrade and housekeeping were hopefully. On a multi day training course, as they weren't evident in my room for my 2 night stay. They need to do something about their extraction too as the smell of breakfast coming in the bathroom window was quite overpowering. Nevertheless, I think some of the reviews sounded a bit harsh.

Old saying....... "if it seems too good to be true, it probably is" which was the case when choosing the offer of £48 per night. We booked 2 nights. An imposing building about half mile from Ilkley centre. Checked in by a friendly young girl on the reception room 132. The corridor leading to our room stank which didn't bode well for our room. On entry we were happy with the size of our room although it was dark and dismal. Under closer inspection it was also not very clean, grout in the bathroom dirty, skirting boards dirty, litter on floor etc. Carpet, chairs grubby. Pillow dirty. All in all the room felt grubby and in need of plenty of tlc. Lunch bar area very dated, Service very slow. Evening meal. Drink in the bar, again service very slow, went through to the restaurant we were told to sit anywhere we liked but as we sat down we were told not at that table! We moved to another table it was an hour later when we were asked what we would like to order. At the table next to us were two ladies who had ordered a bottle of wine fifteen minutes after they took receipt of the wine the waiter had still not uncorked the bottle. One of the ladies finally caught the waiters attention and asked him to uncork the bottle. He returned some while later to say they did not have a corkscrew to open the bottles. All of the while people in the restaurant were also waiting for their food and drinks. The two waiters on duty did not seem to have a clue how to work in a bar or restaurant, it looked as though they had not received any training. The food when we finally got it was very very average. Every area of the hotel that we saw was run down the hotel also had a miserable atmosphere. Next morning we decided to check out as we did not want to spend another day and night there it was cold and raining outside so we would have to stay in the hotel. When we spoke to the duty manager about our experience she was fully apologetic and refunded the 2nd night of our stay which we didn't ask for or expect. This could be a nice hotel if the staff were trained properly and it had a good clean and paint.

enjoyed the relaxing spa , spa itself wasn,t too busy but be warned pre -book your treatment well in advance as it gets booked up quickly, the eve meal was nice and the breakfast WOW best ive had full english buffet,located in a beautiful part of the world,the only negative i would say is they are under staffed!

I love big old hotels, steeped in history so i can see past the odd cobweb or dust and creeky floorboards. That said, i cant see past poor service and thats what lets this place down. Booked 1 night mud treatment with breakfast for 2, mud booked online in advance so have all my details. Arrived at check inn, no booking in fairness this was resolved sharpish - to then be told the mud was broken and wouldnt fixed till monday!! Nobody contacted me, to compensate - when pushed, we were offered dinner inclusive instead - which softened the dissapointment and was tasty! Having spoken with others over dinner we decided to avoid the spa it appeared to be a health and safety mind field and we had onward plans. So what was meant to be spa experience tured into a expensive meal in a hotel that without a spa served no purpose to us! The friendlest staff where the the waiters in the restuarant, very atentive and able to have a giggle. If you like old hotels its worth a visit, the local town is lovely - if your looking or a 'spa' stay clear!

No hot water in bathroom sink. One towel to share between two and told not got any clean ones until next day. Then didn't get daily change even though we were there four days. Ceiling was leaking badly on the corridor leaving a smell of damp plaster all the time. Tea and coffee making facilities poor - no milk!! However food in restaurant and breakfast were very good. Location excellent for touring this particular part of Yorkshire.

Arrived for a spa day including afternoon tea. Tiny wet dirty changing rooms. Robes were really short old and falling to bits. (although as we later found out some people didn't even get one!!) hydro pool was very underwhelming, cool and a bit dull to be fair. steam room and sauna were tiny but worked well. water machine provided you with warm water that tasted terrible. The ceiling above the steam/sauna area was collapsing. We reported it just to be told that they were aware. however there were bits of ceiling on the floor where we were all roaming around barefoot. the ceiling looked as though it would collapse at any moment and is quite frankly an accident waiting to happen. Given that bits of ceiling were dropping down it would have been safer to close this area but they didn't. we were booked in for a mud treatment- it was running late but no one came to tell us this and we were sat waiting for a good while and had to go find someone to find this out. We had afternoon tea which was poor, dry and clearly been sat out in the air for sometime ! Staff were rude, abrupt and miserable ! we waited another long wait for our mud treatment but we were running out of time and had to leave. I've visited many spas over the years of various sizes but this sadly is the worst one yet! Poor communication, rude staff and safety risk that need of lots of attention ! Avoid at all costs - do not waste your money !

Appalling hotel and spa the spa we left after an hour we didn't use our treatments as they didn't check the ingredients of the mud for allergy sufferers and the ceiling was falling through the floor was disgusting built up grime leaves inside all over and the steam room was closed due to the lighting falling out of the ceiling we didn't even get an apology the sun loungers were soaking wet from previous people on them before us the spa was advertised to give us robes and slippers they didn't have any so we just had a towel to walk through reception in how best western can put there name to a hotel like this there was no jacuzzi in the spa or pool just a hydro pool that would fit about 6 people in the deep relaxation room was not relaxing there was more zen in a morgue the whole building is in a state of disrepair avoid i wouldn't even entertain them and give them your money!

For such a stunning part of the country, this hotel is an absolute embarrassment Dirty, damp room, water coming through ceiling in the morning Stained and dirty carpet Very loud wedding that could be heard throughout the hotel til well past midnight Spa and all treatments canceled at last minute Massive mistake booking this, will stick to independently owned properties in the future.

I have stayed here many times over the past 6 months as this place ticks all the boxes. Staff always helpful and friendly, lovely spa area and amazing breakfast. We take thevshort walk down the hill to town on an evening returning in a taxi. There is so many lovely places to eat and drink you are spoiled for choice. This trip we visited Panache the Indian restaurant again as it was so good last time, the next night we went to the Italian restaurant Galo's kitchen. Galo's kitchen was absolutely amazing, the food was beautiful and plenty I would say it's the best Italian food I have ever tasted. For drinks we went to Banyards to enjoy 2 4 1 cocktails, Black Hat also do 2 4 1 also good old Wetherspoons. I did notice the Gin Lounge but will save this for another visit

Me and my boyfriend visited the spa for valentines day and booked the mud rausal. It was only £40 for the both of us so I was slightly worried at the price but it was the most wonderful spa experience I'd ever had. All staff were smiley, friendly and helpful and the amenities were top class. The hydro therapy pool was beautiful and the most calming experience ever. Plus the sauna and steam room being slightly small was so much better as it meant you can dip in and out and have quality time with eachother. the mud experience was so relaxing and my skin and hair felt wonderful afterward, plus it's all automated so nothing to do but sit and relax. The whole thing just felt luxurious

I got my Husband a hotel voucher for Xmas which included the Evening meal & Breakfast, we tried a few hotels and as soon as we mentioned the voucher said they were full ! But the Craiglands were friendly and accommodating, room was great and the food was outstanding with a great choice on the menu, the sausages for breakfast were the best. Well done Craiglands for making our stay so lovely.

We fully enjoyed our stay. The room was large, clean and comfortable. We had dinner in the hotel which was beautifully made. Staff were friendly and very accommodating. Breakfast was excellent. The hotel is ideally located for walks and the wonderful shops in Ilkley.

A gift bought my my friends to celebrate my 30th birthday. A charming hotel steeped in history and beautiful surrounds, but with old comes a plea for attention to detail. The food was second to non, very delicious and a really good breakfast. I just felt let down by the cleanliness and the fixtures and fittings to the property. As per pictures you will see. 1. There were an abundance of dead wasps and flies in the chandelier in the reception as soon as you walk through the door. 2. The light fixture in the room was coming away from the wall. 3. The bathroom door knob was wobbly to the point I didn't dare shut the door properly in fear of it coming off in my hand. 4. The bathroom towel radiator didn't work 5. There were several hairs and dusty areas in the bathroom. 6. The lamp shade had holes and tears in it. 7. The headboard looked like it had fluid stains on it. 8. No WiFi 9. On the second night the key didn't work to our room as there 'was a problem with the phones'!? 10. I wrote down all of these things par points 8 and 9 on a piece of paper and handed it in to reception in the interest of health safety of other customers, and I heard absolutely nothing back or any feedback. Would I stay again? Sadly not.

We checked in upon arrival. The chap in reception did not bother to tell us the location of our rooms, bar or restaurant, so we ambled round in circles for some time. When we did find our rooms, they were a disappointment. The carpet hadn't been hoovered, there were toothpaste stains on the bathroom tiles and there were marks on the bed linen. In the bar, it became clear that just two people had been left to manage the bar, restaurant and reception and it was apparent that they were miserable. I did not once see a member of staff smile. Breakfast was comical. We were asked what we wanted to eat before we were shown wear to sit. There was a lack of places to sit because the tables hadn't been cleared once previous guests had eaten. The coffee ran out and we had to chase the staff round the hotel to get it refilled (it felt like they were hiding from us). Our rooms were on the first floor, we were getting changed to start the day when we realised we were being stared at by workers doing maintenance to the exterior. Nobody had bothered to warn us. We had booked two nights but on the second day we realised we couldn't deal with another night there, so we concluded our business early and checked out. The decor is tired and the staff are fed up. It wasn't much fun staying a the Craiglands.

Having struggled to reach it via Leeds we found a lovely hotel and a pleasant welcome. Conveniently located with in walking distance of the town with it's excellent range of facilities.The menu table d'hote provided excellent choice. Breakfast was very comprehensive and well prepared..Lovely big well furnished room.

I visited the hotel for a spa and afternoon tea experience. The spa facilities were so relaxing and staff welcoming and informative, advising what the procedure would be and looking after my friend and I. Afternoon tea was delicious, and again, staff friendly and courteous. We were not "hurried out" when we had finished eating, in fact, we had a refill. We are already planning a return visit.

Booked to stay through a spabreaks voucher that was a gift. Sick on bidet in the bathroom. Changed rooms but second room had dirty stained towels which we were told would be replaced and weren't. Shower with faulty thermostat so either boiling hot or freezing cold. Siphon on toilet had gone so struggled to flush. Spa treatment cancelled due to staff sickness, offered mud rasul instead. Turned up at agreed time for rasul to be told they would try and squeeze us in in a further two hours. Treatment did not happen. Steam room not working, peoples rubbish left around the pool. No staff in the bar, had to go to reception after a 15 minute wait to get service. No manager on site: emailed to complain, as advised, to receive an out of office due to manager being on a weeks leave. No other member of staff taking any interest or responsibility. Ended up checking out at 11.30pm and driving home. No offer of any refund or apology for such a disappointing experience. Would not recommend.

My sister and I needed a January pick-me-up and the spa didn't disappoint. It is a small spa, with small changing rooms but it's clean, warm and relaxing. We enjoyed the sauna, jacuzzi bath (which I managed to swim in when it was empty) and mud treatment. I preferred the fact that we got to apply the mud ourselves and then settled in for the heat and steam. Staff were friendly and helpful and will definitely visit again.

Myself and my friend stayed over on a spa break in November using a wowcher deal. We'd seen some of the negative reviews but on balancing it out, went ahead with our booking as it was a good deal. There were a few issues with the spa bit of our break - there was nothing major to do with our room, the hotel, the staff or the food (everything was all good in that aspect). Yes some bits of the rooms etc are outdated but it is a lovely rambling victorian building with charm & character and it was easy to imagine how grand it would have been back in the day - it was very clean too and the beds were comfy. The problem we had was that the steam room was out of order and we couldn't book the treatments included in our package so was advised to see if there was any cancellations the next morning of our stay. Unfortunately a member of staff had called in sick so there was no way they could accommodate our massages/facials etc. Obviously we were dissapointed but we agreed that we'd had a nice time as everything else had been lovely. We decided to put in a little complaint to both Craiglands & wowcher using Resolver. All turned out well as we have been given a refund of £70. The staff were doing their best in what are tricky times for everyone in the hospitality industry. So thank you to Craiglands & Wowcher for restoring faith for us. ps only used the 'average' rating as there was no option for putting 'good'.

The grounds and views are beautiful, the Christmas tree in the bar was beautiful but sadly that's where the positives end. The staff are generally unwelcoming and it felt like they would rather be elsewhere. At points some staff seemed openly irritated by our presence. Not the Yorkshire welcome we are used to!!! The decor is outdated and doesn't seem to have been thought out at all. The restaurant and bar areas need some serious attention but this would be forgivable if staff actually served at the bar and cleaned the tables. The food in the restaurant was tasteless and the menu was so limited. Again, limited would be fine if the staff looked like they wanted to be there and the food didn't taste so bad. We didn't eat in the bar area because when we wanted to order something, we hadn't seen any staff in quite literally an hour.

What can I say. Welcome very poor, staff not very welcoming. Broken glass with drink (quickly sorted). First course tasteless had mushroomsin filo with yellow sauce no flavour. Beef under cooked returned to kitchen and returned much the same. Rushed service. At £70 not even a drink included in the price. Waiting staff tried their hardest and tried to sort out problems. Over-priced for what it was. Will not be in any rush to book a meal there again.

Where to start with today's experience at this place definitely the worst experience eating out I've had arrived starters arrived before our coats were off no offer of drinks until after the starters were collected table was a decorator's pasting table cobwebs all over the walls place is disgusting & the food quality well see the picture attached starter was a 2/10 the main came I thought I'd been set up & it was a joke it wasn't we all left in under 45 minutes of arrival horrendous experience now waiting on a pizza at home.

We had a one night stay here last weekend. It was a Christmas event that included bed and breakfast and a Christmas dinner and a disco. A bit of confusion at check in as we were given an already occupied room, but this was soon resolved and we were given 117. It wasn't a bad sized room and had a refurbished bathroom. It's a very old Victorian hotel and the floorboards are creaky. The bed was quite comfortable and their was tea and coffee making facilities and a tv. The food was pretty varied. Our friend is vegetarian and she said her dinner was good. My turkey dinner was pretty disappointing to say the least. However, breakfast was better, a good selection of hot and cold items on the buffet and some lovely pastries. I probably wouldn't stay here again, but it was fine for a one night stay. Ilkley itself it a very nice town and the hotel is well situated within walking distance and plenty of parking.

Booked a two night break with breakfast as a Rewards deal. Chose an Executive room which was in a quiet area of the hotel, but had floorboards that creaked loudly whenever one moved around the room! When the adjacent room was occupied we could hear the creaking from that room, so loud it sounded - at 6am - as though they were walking in our room!

Best Western and Best Advise! Avoid! Wallpaper falling off most walls. Bedroom very noisy. Paintwork mess. Breakfast throw back to the 60's in poor hotel. Room dirty with large cobwebs. Unhelpful miserable male staff member.

Visited with friends to Santa's Supper. After ringing up and asked re covid measures I was assured people were wearing masks and tables were spaced out…..this was not the case Hardly any adults wore masks and we saw staff removed there's all the time. The tables were so close together and crammed into a small hall. The noise of people were so loud you could hear any music and there was a magician who couldn't be heard at all. Was basically an old man but kept kids happy for a short time. Food was ok nothing amazing but not bad just a little dry and hard veg. Everyone formed a non covid line for Santa (if you could call him that, never seen such a random looking Santa) and got a box of chocolates each. That was literally it for kids entertainment. Not quite what it said on the tin. Wouldn't do it again sadly

I just want to share my bad experience and complain about the recent visit to your hotel for an Afternoon tea and a Spa package. It took me ages to book this deal on the first place, because I never could get through to the Spa and noone was giving me a call back when I left my contact details. But finally booked that deal for mine and boyfriends anniversary for 27th November. On Sunday after more than an hour trip becouse of snow and very bad weather we got to reception to be told that " Sorry Spa is closed". It was so frustrating that noone thought to give us a call about it before we make a long journey. We stuck few times on the way, it was freezing cold and noone even offered us a cup of tea... Our package included afternoon tea, so this is atleast could of been done. So we had to turn back and make another an hour and half trip back home. Our anniversary Sunday was ruined obviously, because we couldn't book anything else last second and we are very disappointed with all this situation. And the worst situation of it all that I've been given 3 email addresses at reception who I can send my complaint to, which I did. One week later and still noone replied to me or acknowledge my email. And I still didnt get my money back which is very disappointing!

I went to Craiglands to meet a friend who i had not seen for over 40 years to spend the weekend reminiscing, we had both been looking forward to this for weeks, my friend had booked 2 accessible rooms as we both have difficulties ,the lift was out of order which was the 1st negative although it was mentioned in an email that we hadn't seen, I arrived at the hotel on the Friday afternoon to book in but there was no booking in my name apparently i was booked in on the Thursday not the Friday not our mistake as we had booked to go to the play house on the Friday night we did have a long conversation with the reception staff who then wanted to charge us for the no show room on the Thursday this was after a lengthy discussion waived ,i ended up in a small room that was badly in need of a revamp, it was grubby and dusty i didn't use the shower as it was not accessible i did mention it to reception and was offered a move to another floor but with the lift out of action it would have meant me struggling to get to it, I have to say the stay was not the best ,but the staff were always trying their best to be as helpful as possible, we spent many hours talking to the reception staff which gave us less time to enjoy our stay this is not the fault of the staff its the owners who expect staff to work with broken, grubby, worn rooms you really need to up your game Best Western.

Visited today with 3 friends for a spa and afternoon tea it was very good value the spa was relaxing and the mud pack was great I would definitely recommend this we had a group in voucher the afternoon tea was lovely staff friendly

We visited the Craiglands Hotel through a voucher deal that included bed, breakfast, evening meal, access to the spa and a 25 minute treatment each. The reception staff were courteous, helpful and friendly. The room was very dated and in need of a refurb but had everything you needed such as kettle and refreshments, safe, ironing board, toiletries in the bathroom etc. The room was cold on arrival but on advising reception housekeeping immediately provided additional heating. The spa was really nice, the therapy pool was lovely and warm as was the steam room. The sauna however was not working. I had a facial which was really nice, my husband had a back neck and shoulder massage, our therapist was really friendly. Overall the spa was a pleasant experience. The bar was nice, drinks were good and the seating area was pleasantly decorated with a large Xmas tree twinkling in the bay window. The bar staff were really helpful and friendly. Evening dinner was excellent, tasty large portions and again the waiting staff did an excellent job, very attentive. There are areas of the hotel that would benefit from a face lift, particularly the bedroom we stayed in, the heating is dodgy in places but it's an old building so not very surprising. Overall it was good value for money, the staff definitely make the stay better, well done to all.

This booking has frustrated me and the whole experience has been extremely poor, its resulted in me spending my evening (which I should be enjoying at the spa) writing a complaint. Firstly, this booking was booked and confirmed weeks ago and it stated in the email that the spa will call me to confirm spa treatment times. I did not receive any calls.. my anxiety was through the roof days before so I called the hotel myself and on the final attempt after many calls to I actually got through to someone, they passed my call to the spa which never was answered... The final attempt one of the members of staff took down my contact details and promised me a call back, with my phone next to me all evening I didn't receive any call. I was working in London the night before and took the early train to get back to Leeds to then drive to Craiglands to surprise my partner on her birthday with a over night spa. I was extremely frustrated on the day and called them to help resolve the matter. I spoke to one of your colleges who advised me that my booking is there however wasn't processed properly for some reason? I never got a clear answer and there still was no fix. I was then advised that the day is fully booked and any spa treatments can be done the following day at 11.30PM. Unfortunately checkout is 11.00AM and me and my partner have work commitments. We both live busy lives and I have worked hard to book the time off for both of us. I re-rang Craiglands and the spa advised me that the only correspondence was my best bet is ‘hope' that there is a cancellation. If this was the case I would of never booked this. The current situation left me booking a spa day without the 'spa' part- personally I felt embarrassed and extremely frustrated and there wasn't any alternative or options to give apart from ‘we are fully booked' The sad part is.. its my partners birthday, I've booked a spa day without the spa and now I'm writing a review expressing my thoughts and feelings. There was no fix/alternative/refund offered. I could go on but if anyone does stay here please do not rely on the them to confirm your booking, do it yourself so you are 100% booked in- again you shouldn't be doing this as its the hotels duty to fulfil and to make the booking process and experience easy and relaxed. I will not be staying here again and I'm still yet to receive a reply from them in regards to this complaint.

We had a lovely overnight stay here. Not sure the hotel deserves alot of the negative remarks! Reception and restaurant staff were all very nice and friendly, especially George in the spa. Room lovely and clean with nice big towels.food excellent we had a 2 course dinner and cooked breakfast and everything was good quality and lovely. Yes the lift was broken but for disabled there is a separate disabled lift to use, yes the steam room wasn't working so slightly disappointing but didn't spoil our break . Only criticism is the price of wine. £23-25 house red /rose 30 for prosecco! I think it's too expensive for the hotel. We went out instead for a bottle of wine it would have been nice to sit in the hotel bar and we would have spent more money ( more profit for you) if wine was more reasonably priced . But overall we had a great time and hopefully will be back soon

So if you are just wanting to get your head down in a decent hotel that is in a good location for Ilkley then this place is great. If you are wanting a spa break as advertised on groupon then in my opinion I would look elsewhere. I'm not really sure how they can charge £120 for bed and breakfast, access to the spa and a extra hour check out considering if you want to get that individually you can get it for cheaper on most dates! The “spa” itself isn't the best. The sauna is perfectly fine, the gym has everything you need but then the steam room was out of order, the pool is more of a large warm jacuzzi (you can't swim). The spa treatments are expensive - however we had a phone call on the way down approx 2 hours before our treatment to say they had called in sick and it was cancelled. Not their fault but not exactly ideal and surely there should be a contingency plan in place for a weekend? As for the hotel, it's dated, really needs updating and looks dirty in places with the wall starting to come away. The lift is still out of order so if you don't like stairs stay away! To end on a positive the breakfast is good served on a buffet style and is served from 7-10 weekdays and 8-11 at weekends/BH. All the staff are lovely and deserve nicer surroundings.

We stayed for two nights the room was really spacious. The bathroom had been newly replaced and was lovely. The bedroom does need a make over which I am sure they may do soon. All the same it was nice and clean. Reception staff were not very welcoming but the spa staff were very pleasant. Spa is a lovely area but book treatments in advance our stay was last minute so didn't manage to have any. It is a nice down hill walk to the centre of Ilkley which is a lovely place to visit. Walking back is not too strenuous either. There are plenty of rural walks near by if that is your thing. Somewhere I would definitely recommend and will be returning.

A very quiet hotel at the moment with an uninspiring Christmas tree next to the boarded off lift. It isn't working. Easy book in and nice room overlooking the car park and distant landscape. Room 110 right opposite the staff access to the ‘working staff only ‘ area. That meant that as the cleaning and maintenance staff started work about 7am sleep impossible with conversations outside my door in the corridor. Comfortable bed and spacious bathroom complete with bidet. However the toilet is a ‘macerate' one and ends at least two flushes. When packed my toiletries I threw on what I believed was a small toothpaste only to find, too late, it was shaving foam. Ugh! Quick visit to reception and Erin came to the rescue. Toothbrush/ toothpaste pack no problem, extra t bags (tetley….ugh) no problem. Erin was a little star and moved the review from 3 to a 4 rating. Didn't try the food or bar which to be frank appeared shut . The hotel and room served it's purpose and I would return if needed

We liked the building and the spa experience. Then it was afternoon tea time and we were disappointed. I do not understand how they valued the voucher at £120, we got no beauty treatment or prosecco or anything? Its usually £20-30 to use a spa elsewhere which will have a swimming pool and be much bigger, every facility was very small only 2 fit in the changing rooms and you could not swim in the hydra pool too small. The afternoon tea was very basic, everything looked lost on the 3 tier stand, no Quiche or savories, just 3 finger sandwhiches. No selection of cakes just 3 bite size sponges. Was expecting a much better experience at the normal price of £60 per person, we purchase on Groupon half price but still was expensive at 30pp.

Nice hotel for both accomodation and food, shame the lift is out of order and apparently has been for a while. It was not easy for disabled guests to use the stairwells. No information on the broken lift was provided either on the hotel website or booking staff at the time of booking.

Booked for the SPA plus treatment and afternoon tea, we were very impressed, when we arrived we were given robes/slippers and taken to the relaxing room, had a treatment booked back/neck Massage 30 mins, it was excellent felt so relaxed and de-stressed after the massage and spending time in the sauna/hydro pool, the steam room wasn't working. We then had afternoon tea booked in, no complaints plenty to choose from and lots of extra coffee. The waitress kept asking if we needed anything extra as she did with other tables, six other tables were booked in and the atmosphere was lovely. Can't fault a thing.

Impressive former spa building. Comfortable room with large bathroom. Friendly staff. Very good buffet breakfast. Although everything was more than adequate, some areas did look slightly dated. Although did not need it, noted the lift was out of order. Ample parking and hotel is within 15 minutes walk of the centre of Ilkley and station

Booked through groupon for my friends 50th birthday still cost £199 which I thought was a good price for what we was getting! On arrival at 1.50 for a 2pm check in was told it had been moved to 3pm! Not happy about this as we had planned all our timings but was told we could go straight to the spa and use the facilities so decided this is what we would do, checked in to the spa received tiny towels but they had no gowns due to them been in the dryer! Changing room very small and busy so not much room to manoeuvre, no hand wash in either toilet no toilet roll in one floor absolutely sipping wet and dirty towels/ gowns all stacked up in corner! Not the best first impression! Went to use the facilities which were just ok the relaxation room was absolutely freezing cold and after asking several more times the gowns were still in the dryer! The weighted blankets on the beds were wet and cold not very hygienic or relaxing, we went to check our treatment times to be told they had been moved from 4.30 to 5pm! Again no prior warning! Had our treatments which were nice but short , the lady who carried mine out was lovely and very informative, we eventually got gowns at 5.30 pm but were tatty and belt loops broken! We went to check in to our room keys didn't work when we got in was very disappointing awful room curtains hanging off , cobwebs in bedroom and mould in bathroom, went down for evening meal food was just ok, glasses and cutlery filthy and had to be changed ordered 2 glasses of wine of which one came in a gin glass due to shortage of glasses due to a wedding, booked breakfast for 10.30 lack of hot food items and on trying what there was it was clap cold told the poor one and only girl serving in the rooms to which she did bring more tea lighters but think it was beyond this, overall breakfast looked quite unappetising so opted for toast and bran flakes! Went to check out and had the 2 glasses of wine at 9.15 each to pay for the receptionist asked if all was ok so told her all of the above and said we was very disappointed with the overall stay to which she took note and said it would be passed on then proceeded to say so there's just the bar bill to settle asked if they were really going to charge in respect of everything she said we could possibly discount the bill! Think the look on our face says it all and was decided we wouldn't have to pay for the wine, overall a very disappointing experience from start to finish and very disappointed that nobody has even been in touch to discuss/apologies very bad management!

1 st impression ok but the outside in need of T L C large car park. The reception very cheerful and helpful, the lift was out of order could be for the next 2 months, We were given a room on the1st floor which was accessible up many stairs not suitable for people who find stairs difficult. Our room was large, but the curtains need fixing, the room was cold. It also needed a lick of paint, no room service at all, we had to go to reception to replenish tea, coffee milk etc they couldn't have been more helpful. The menu for the evening meal didn't have a great choice definitely could not be described as fine dining. Breakfast was ample the only thing was it could have been a little bit warmer.

Freezing cold room and heating boost turned on didn't seem to help. Electric heater provided which heated the room but dried the air out quickly. Demanded to changed room as the issues where clearly not gaining to be resolved. Corridors were also cold leading to new room. Accepted that an old building, but a cold room needs to be able to be made warm Breakfast: luke warm coffee. Waitresses not present in the room very much, so no idea how things running out were captured and re-stocked. Picnic tables covered with clothes, ok maybe a carryover from Covid

Nice location but the hotel itself is very dated and untidy looking inside with curtains hanging off the tracks etc, there was no clear signage to the car park, it took us ages to find the correct entrance and be careful with low cars, as the surface is very un even and full of pot holes. The lift has been out of order for many months from what I heard, and there are many steps to climb, even to the 1st floor and they have no hand rails. so not good for people with walking difficulties. our room was on the 2nd floor and my partner was unable to make it up there easily so we requested to change to a lower floor which they happily did although it still wasn't easy, the first room was more suitable for a single but had a double bed in it so made it a very small room indeed, the second room was ok but dated and the curtains were not fixed correctly. Downstairs we found there was no signage to locate the restaurant and bar easily and for breakfast we ended up asking a cleaner as we could not find any staff as they had limited staff working, the food was OK but not brilliant. The bar staff were two young lads who didn't really have a clue what they were doing and were more interested in chatting up the lady guests at a wedding. The measures were almost made up, we ordered a double baileys and it was no way a double, didn't even look like a single and it was questioned 3 times to be told it was, but other guests ordering the same drink were getting larger volumes than us, so after the 3rd time of ordering we did see a difference but we were not convinced it was the correct measure, Many mistakes were made, I kept getting cherry coke in with my Bacardi, the drinks were very expensive. The breakfast was lovely though, If you are thinking of using this hotel for a lovely spa break, then don't, the SPA area although was nice it was extremely small (max of 6 beds) , we tried twice to get a bed but couldn't so left it until later in the day, the robes & slippers were slim on the ground and were worn and tatty with broken loops so couldn't even tie them up. There was no water facilities within the spa area itself and you had to walk all the way up to he reception area to be given a jug from the fridge. The floors were very slippery even with the slippers on, as people were walking with wet feet to get the water, twice my partner slipped, Because we were late into the spa we stayed till 7 that evening and when we returned to the locker rooms, the locker we chose would not open and there was no staff around to help and in the end another spa guest went up to the main hotel to find someone to help, there should always been someone within the spa when there were guests using the facilities but there wasn't. Overall I would not rate the hotel or spa for the money that we paid for the weekend.

Was a nice little stopover with dinner and a treatment deal/offer, and yep enjoyable, but certain communal areas and our room to an extent could do with updating.. Bar area a bit tired with uncomfortable sofa seating, but a few nice plus points - a genuine young lad waitering to the best of his ability and the Spa chap, Matt, plus the lady doing our treatments last minute too.. Dinner was OK, nice dining area, a solid 3/5, maybe 3.5 :)

The hotel is a very relaxing place to stay with good facilities and ample parking. A place with character. I have been to many themed events at this hotel and had always planned to see what it was like to stay here. It did not disappoint.

A great old hotel in a lovely setting. Will use again without a doubt. The 3 course dinner we had was lovely.The buffet breakfast was plenty for anyone.The location is perfect to visit leeds,harrogate etc.

Stayed at the best western craigslands for a couple of nights for a country retreat. Staff were lovely and friendly and check in and out time was efficient. Our room sadly did not impress. It was a lot smaller than expected. The en suite bathroom was useable but looked extremely dated and felt like a lot more attention to cleanliness was needed. The spa however was lovely, modern and thoroughly relaxing. Didn't use the restaurant so can't comment on that. Would come back to use the spa but wouldn't stay in one of the rooms again.

The hotel is dated across the site. Great location however the hotel has no real understanding of how to run a hotel. We were given a room number but when we went to our room following a funeral found people asleep in our bed. Response from staff was not reassuring and didn't really provide any help with the situation other then providing us with a room we did not pay for and gave to single beds with two duvets. Apparently that's the same in Evey room they dobt actually have double beds or double covers. Apart from location I would spend your money some where a little nicer.

A lovely hotel,about ten minutes walk from Ilkley town centre, and a few minutes from the moor.Plenty of parking. We had bed breakfast and a spa treatment. The food was excellent as was the treatment and use of the facilities,steam room etc.The decor is a bit dated and the lift wasn't working,waiting for a part.I would stay again,the staff were friendly and helpful.

Hotel has very mixed reviews which was a worry but the staff and service were great. Food was excellent and although the hotel does need some maintenance and decoration considering the price paid we had no complaints- clean and comfortable.

Loved the spa facilities much underrated here ! Not impressed by the tired decor and non functioning bathroom fan! Noisy housekeeping staff should know better than talking in the corridor loudly at 0600 Breakfast lacked non dairy alternatives for milk/yoghurt and spread. I was asked at reception for allergies but not explained why? Was too tired to ask. Please make the wifi code part of the room info pack. Great area to stay & amazing restaurants in locality.

Beyond disappointing - appalling Despite making a booking for afternoon tea only the day before, on arrival, we were told that they couldn't trace the booking. Made very little difference as only 3 tables were taken. We asked the waitress what sandwiches were available to be told that she did not know. We said that we didn't eat meat and told her that we had a £50 gift voucher for afternoon tea for 2 people. When the afternoon tea arrived there were only 3 sorts of sandwiches and not very many of them. The scones were so hard as to be inedible. The cakes were cut into small squares and looked very unappealing. In view of the paucity of the sandwiches we asked if any more were available but were told absolutely not! At no time during the meal did any of the staff come to see if everything was okay or even if we would like anymore tea. It was only on leaving and telling the receptionist how poor it was in both quality, quantity and value that we discovered that it should have included Prosecco (they called it “bubbles). No credit was offered for the lack of ‘bubbles”. We asked to speak to the manager however we were that told he was unavailable, but would be asked to contact us. To date we have not heard anything

The food and spa was lovely. However the bedroom was a total mess. It was two single beds put as one and my husband kept falling in the middle. The bathroom was so bad we didn't take a bath till we left the place thankfully we only spent 1 night. The room smelt really bad. I think if the rooms are improved it would be a very nice place to relax.

Stayed for a spa weekend. Good value for money as we enjoyed a facial, hydro pool, steam room, sauna and relaxation room. The Brasserie and spa experience were great. The Brasserie and bar staff were lovely young lads and the food and breakfast was spot on. The room was basic and pretty warm, we didn't sleep great. But overall nice and lovely location.

After reading some of the reviews we were concerned after my son bought us two nights away as a mothers day gift. However we were pleasantly surprised. Yes they seemed short on staff but the staff who were on duty were helpful and worked extremely hard. Breakfast buffet style was good for 3* and the evening meal was excellent only issue was having to wait over half an hour and then had to find a member of staff to take dessert order. Hotel needs a little update and yes lift still out of order but room very clean shower was good. Good value for a 3* hotel and good stay post covid.

very poor, food served would not have been out of place in a burger van Deep fried frozen chips and a bun without any relish and a burger that looked like it had been bought from the local supermarket, Cheese and salad not an option, the restaurant is not worthy of the title BISTRO

The location of the hotel was perfect for us. We enjoyed walking down the hill into Ilkley each day or walking up onto the Moor just behind the hotel. The weather was exceptionally hot during our stay which made our room very, very warm and uncomfortable. For health and safety reasons the window only opened a few inches. Sadly no air conditioning nor any fans available. The breakfast was excellent. The hot food was especially good. The gym in the basement was well equipped with good equipment and it was cool in there!

We were in an Executive King room which was ample size. Comfortable and clean. Met our expectations and was perfect for our stay before we set off on walking The Dales Way. Toiletries provided too. The reception staff could have been more welcoming.

Well, where to begin…. We stayed here in July as part of a birthday package for my wife. We should have enjoyed two nights stay with a meal in the restaurant in pleasant hotel in a beautiful part of the country. The fun started when we got an email from the hotel the day before we were due there to say the restaurant would be closed and we wouldn't get any food. Fair enough, with COVID these things happen and there are plenty of great places to eat locally. When we checked in the room stank of mould and we found out why this was when we were awoken at midnight by water pouring through the ceiling during a downpour. The night manager ( the only employee to come out of this with any credit) apologised and moved us to a less damp room on the top floor. This was when we discovered the lift was broken and we had to struggle up endless odd flights of stairs to get to the room. The next night as we made our way to eat in the town we walked past diners at the hotel which had started to serve meals again but hadn't bother to tell us. When we checked out the reception staff couldn't care less about the level of service or quality of the hotel and we were relieved to see ilkleys version of the Bates Motel disappearing in our rear view mirror. I will never stay in one of these hell holes again

Ok it's an old hotel. Reason for four stars and not five, lift not working and hasn't been for some time apparently. Not a problem ,we might be 70 but can manage stairs. It was like climbing Ben Nevis. Room lovely. Clean and a nice bathroom with toiletries. Big cobwebs on lights in room 243 definitely need seeing to. Also fire alarm which I have read about going off. It went off at 5am . Again u get to meet lovely people on the fire escape stairs. Reception staff lovely, a very pleasant young man served us the most amazing meal in the bistro. He was just soo lovely and very professional. Barman who served us our complimentary drink was just great and full of fun. Garden and outside space absolutely outstanding. We will definitely b going back. Breakfast was fantastic.

Overall a pleasant night away, not the most up to date of rooms and a few hiccups in the room but mostly all dealt with. Breakfast included. To be honest we were just glad of a night away without the children!!

A catalogue of disasters from checking to leaving Did not have have our booking even though we had confirmation Given a room that had not been serviced Left standing on the second floor whilst they tried to find a room this took them 30 minutes Room given was 114 the room from hell. Located next to the kitchen exhaust fan which started up at 6am and was above the bar. Key card did not work at all. Do not follow instructions on key card as they are wrong. No towels in the room. It took us 4 days to get a complete set towels. No pillow cases on the spare pillows which we needed Fire alarm went off at 1.30 am no apology in the morning to guests I can go on and on Kept awake one night until 3.30am by loud people in the bar had to get up and find the night porter to get them to shout up. I would not recommend this hotel even though we have stayed there many times.

Firstly the positives- dinner on the first night was lovely and no complaints about breakfast. I had read reviews before so kind of knew what to expect. Paid extra money though to upgrade to what was supposed to be a ‘ newer' executive King from a standard double. Would hate to see what the ‘ older' rooms look like! Room very tired and bathroom old. Couldn't turn heating off so had to sleep with all windows open so had outside noise including the bottle collection early am. Corridor lights very bright so come through gaps in the door all night. Fire alarm went off at 12.40 am… jumped out of our skin. Asked about it next day a f was told nothing they could do as guests set it off with aerosols etc.. I have seen this is not the first time for this.. must be something they can do. Stayed at 2 Premier Inns recently and standard of rooms/ comfort etc so much better. That said food was great, no complaints about staff and it is in a great location.

I'm surprised that spa breaks and best western put their names to this hotel. The staff however were polite and helpful and I feel very sorry for them having to put up with the constant complaints they get on a daily basis. If you're looking for the fawlty towers experience then this one's your place!! Needs a LOT of tlc

The hotel is very tired although the spa facilities were good. Our room was big and clean but the big problem was the lift not working so two days off up and down stairs not welcome this seems to be an on going problem. The evening meal was good but breakfast was very poor. A good point the Receptionist was pleasant and helpful as were most staff unfortunately we won't be rushing back

We stayed here for the night on Saturday 21st August. The room was clean, today and bed very comfy. Clean towels provided, tv on the wall and the bathroom was clean and modern. No complaints about the room, we were from what we could tell on the first floor somewhere above the main entrance. Breakfast was nice, self service and presented well in a large dining room area. We didn't eat any other meals during our stay at the hotel, so couldn't comment. We walked through some other bar/dining areas to have breakfast and it all looks very nice. The only thing that wasn't too great was last Sunday morning at 12:25am the fire alarm (I assume fire alarm) went off and was on several seconds, may be more before going off!. Made us jump out of our skins from a deep sleep!. Out bedroom window was opened when we around and we left it this way. At probably after 1am, after the alarm going off incident, we heard what sound like a fairly young male outside talking loudly swearing, something about the pool and spa were closed and he couldn't use them. I heard a couple talk with him and asked if he worked there and he said yes. Then I guess possibly the same couple (I poked my head out of the window briefly without been seen and the Woman looked fairly young!)..she was jumping and making noises and then heard them both!. Not quite sure what was going on!!. Apart from that, the hotel seemed very nice and we wouldn't return and recommend. Thank you.

Wouldn't recommend going unless you like poor service. The rooms look really really tired there off to a slant. Not to mention at dinner when ordering it taking 20 minutes to place the order but prior to this they served 4 new customers before us! And upon ordering we ordered a steak. No steak knife was given had to wait till half way through it to getting a steak knife. Poor table service trying to avoid us. One of the waiters partially the female who avoided us was more interested in tips. When we went into the lobby area she shouted and raved for sharing the tips? But wasn't bothered about serving customer. Personally it was a bad experience overall. The only thing they got right for the whole stay was the breakfast! Even then the waiters couldn't crack a smile? After all it's the minor details you remember. However the location is in a very good area? Shame it was a let down.

The standard of accommodation fell far below our expectation for the money charged. Premier inn would provide better accommodation for half the price we paid. It was noisy in the corridor teenagers running up and down, there was dust under the bed and the room was small and claustrophobic. Disappointing experience overall

We booked the Craiglands expecting a deluxe experience in line with the deluxe cost they charged for bed and breakfast last night. Litter outside the front door and empty glasses on tables on the terrace gave a taste of what was to come. Our superior room had three glass panels which could not be labelled windows as all were frosted glass rendering the room the sensation of being in a cell. As other reviews have stated, there were multiple damp patches on the wall s and the curtains were hung loosely from the tracks . We requested a change of rooms to the young receptionist only to be informed that they were full. I expressed my disappointment in the quality of the room but her customer service training had not equipped her with any response beyond a shrug. The owners have spent a huge amount on the spa but nothing on trained managers, basic maintenance and the lift is still out of use, how do disabled guests access any rooms? We have a booking for next year but will be cancelling and moving up the hill to the Cow and Calf pub.

Let me start by saying the staff are welcoming, helpful and pleasant. The hotel has also finally sorted out the long running problem (around 4-5 years) with the hot water, so there's no longer the need to run the hot tap for half an hour before having a bath or shower. However they do seem to be letting the basic maintenance slip and in relation to room 138 (and I'm guessing the room next door too) because they were required to replace the window to a non-opening one, the room doesn't have any ventilation. This is compounded by the fact it also doesn't have an extractor fan in the bathroom, so all of the steam and heat enters the bedroom area causing condensation. Staff did move us (and or belongings whilst we were out) but that room also had a number of faults that should have been sorted under routine maintenance. The TV coax cable has fallen apart causing no signal to the TV. This really needs to be replaced with a new cable, preferably one with moulded plugs to stop them from being pulled apart again. Secondly the curtain rail has been pulled on and bent down, which resulted in the curtains not being able to be closed fully leading to light flooding into the room as dawn broke. One of the bulbs had blown in the centre light, although it did still provide ample lighting. And finally the lift was once again out of action whilst they waited for a part; this is far too regular an occurrence and not good for those with mobility issues. This is such a shame, especially as the hotel spent a huge amount of money renovating the original spa area into a plush modern spa with small pool. The dichotomy is that the staff, food, location and the building itself are fabulous. They just need to invest more into maintenance and invest in making it a gripe-free enjoyable stay for guests, all of the time.

Quite possibly the worst hotel we have ever booked, room riddled with damp, torn curtains and sofa bed , smells and awful banging noise from kitchen beneath our "family room" , offered no alternative..

We stayed at Craiglands through a Groupon we purchased. Room was lovely, clean and spacious. Food was excellent. We used the hydropool, sauna and steam room which were great. Couldn't fault the staff. Lift was out of order (which by looking at past posts has been for a while). Having read previous reviews I was slightly worried about our stay here, but I can't find a fault with the place.

Booked through Spabreaks only to discover 3 days before that no booking existed at the spa. I have a booking confirmation from June. The Spa blame Spabreaks and vice versa, but I am the one left with no booking for my daughter's birthday tomorrow. No apologies, not even trying to resolve. Beware booking through Spabreaks.!!!

Our experience of this hotel is that it's very run down. The lift still doesn't work, which seems to have been a problem for a while now. Our room smelt funny, and had stained old carpets and a dubious smear on the bathroom wall. We were provided no towels, and needed to ask more than once (although this understandable in Covid times). The TV screen had been smashed and was partially unwatchable. The sofa bed provided for our two children was tiny and very uncomfortable, and the duvet provided for them was a single in a double cover. No plug for the bath. We couldn't wait to leave.

Booked an offer from Groupon. There is plenty of car parking. The hotel is tired in parts and needs up dating. I stayed in room 119 it was very hot and stuffy, no air conditioning, the bathroom was extremely small and there was black mould round the shower! The phone in the room did not work. The bedroom needs updating. The evening meal was very good and so was the breakfast, a great choice. The spa has a hydro pool which was great to relax in but small if the spa is busy. There were not enough beds to rest on round the pool due to so many people being in the spa. The stream room is good. We had the mud rasual treatment which was unusual but fun. There is a deep relaxing room where you can rest and relax. All the staff were very pleasant and helpful it's just a shame about the bedroom.

We stopped here last week, first night of a week-long walking trip. This is an historic building, and an imposing one at that, and it sits halfway up a steep hill out of Ilkley centre [take note anyone with mobility issues!] It's not a town centre hotel, so if you're going, then I'd use a car to drive the c half mile from the hotel, to the centre of Ilkley. If you're ok to walk, then it's 10-15 mins downhill into town via a very straightforward route, and perhaps a couple of minutes longer walking back, as the hill is quite steep. There's a large car park, and quiet and pleasant gardens to 3 sides, so having a drink on the veranda, or in the garden - is nice. The public rooms that we saw were quite grand, and in good repair, the restaurant [we ate in town] looked nice, and the food that we saw looked very appealing. Reception and Bar staff were all very pleasant and efficient, we had a couple of drinks - which weren't overpriced. Our bedroom was very modern and well appointed, the room was huge, with a good TV, and we had a huge and very modern bathroom. Bed was comfy and very large, I can't say that we needed anything over what they'd provided. The level of decor seemed consistently good around the hotel, and we had an enjoyable night's stay here. So good in fact that we tried to book for the following Saturday [on completion of our walk] - but the hotel was full. Another time hopefully. In conclusion then, a great value slice of history for your money.

We had booked a package with Groupon which included an evening meal when booking in we we're the evening meal was cancelled due to the chef track and trace we we're also told Groupon should have let us know. However, we contacted Groupon who new nothing about it (someone was telling us lies) the rest of the stay was lovely and wouldn't stop us booking again but not the evening meal

We had such a lovely time at this hotel. The restaurant was closed in the evening due to staff isolating (completely understandable) so we were able to get some money back, we really appreciated this. The room was nice and clean, but could do with updating. Bed was comfy. Staff were great!

For one night it was ok but rooms look tired, bed too soft, pillow not substantial and bathroom door wouldn't open from the inside. Glad I had my daughter to get me out! Despite all this, staff were friendly and helpful both on reception, in the spa and at breakfast.

First of all this is my first ever bad review, but it was that bad I had to. I will summarise in a list format. 1. Clueless receptionist, costing us our 4 treatments that we paid for but couldn't have. 2. Once questioned staff become hostile even though it wasn't our mistake. 3 Tiffany was lovely, as soon as she heard the mistake she tried to rectify the situation even though she wasn't a deputy manager. She organised an extra course and a drink each plus a treatment as rectification. Which we we're grateful for, James helped with all the questions we had lovely fella. 4. At breakfast i wanted fruit after, i was denied because the option was either have both at the same time or nothing rudely declaring "I asked if you wanted more". Waitress got out of bed on the wrong side. 5 Dinner portions were on the smaller side, hungry after two courses. No side orders to fill out the meal, couldn't have sauce for the main so instead of a choice I had to have peppercorn sauce with pork which must be an ilkley only creation. 6 Dinner was what ended the experience as it was one thing after another,we know it's not Michelin or rosette but it's not that difficult. Got an onion sauce disguised as a peppercorn sauce so asked for a different sauce and we got a Bernaise looking sauce with peppercorns at the bottom which must be another ilkley special. I went to the reception to have a word as I was in tears because it was meant to be my time off from work and my four children. I chose this place to come and relax and all I got was the above. Anyways spoke to reception who kindly offered the manger who turned out to be the hostile character from before so we asked for the chef who went round in circles. We asked for someone higher and was given the G.Ms details and told "nothing we can do". We didn't even get to finish our mains, have our desserts or even drinks. The general manager didn't get back to us after we emailed him, we even waited a week for any type of reply which never came. Don't waste your time or money at this hotel, for a similar price and better everything go to waterton Park Hotel Wakefield.

This hotel is well situated in Ilkley. It is well,kept, has friendly staff and rooms are of a very good standard. I would have no hesitation in recommending it to anyone whether you are a keen walker or just in Ilkley to enjoy the countryside or visit friends

Nice hotel from outside, but needs a bit of TLC. The staff was nice and friendly. The lift was out of order, fortunately our room was on the first floor. Not sure how other people struggled with their luggage to their rooms upstairs. Our room happened to be just above the reception and we heard the music from there through the floor. Fortunately it was turned off around 10pm. They played the music bit loud in general though. We asked the staff to turn the radio off in the bar whilst having drinks there (it was just two of us sitting there and we couldn't hear each other). And some other guests asked them to turn the radio off during breakfast. It was roaring quite a bit. Our room was clean and comfy. It was a small room, but just enough for 1 night stay. The bathroom looked nice and clean. We planned to have a dinner there, but changed our minds as we didn't like anything on the menu. Breakfast was alright, but nothing spectacular. My partner had a veggie full English and said the vegetarian sausage was just a pressed and fried vegetable, like the veggie stuff back from 80s. Well, nice try. The furniture in the breakfast room seen better days. With a bit of investment and up to date decor it could be a lovely hotel.

Felt a bit rough. Opened the door to see a hairpin on the floor which felt a bit unclean. Lots of stains on the carpet, and one on the duvet cover. The ceiling was in rough shape too. As soon as you open the door to the room, you see the toilet through a frosted glass door. This means if people are in and out, the hallway can see who's on the toilet. Bizarre. The lift was broken. Had to lug a 25kg suitcase up multiple flights. Also, elderly people had to be lifted up stairs pretty much. Breakfast was nice, I had the Yorkshire fry and it was good and service was good.

Read previous reviews about the food but found them not to be correct this weekend. Great value for money. Delicious food, friendly staff. Fabulous weekend Bar prices could be lower especially with local pubs being available.

Really loved our stay here recently and I cannot thank the staff enough .. its a beautiful hotel ..needs a bit of refurbishment in the bedrooms and reception but everywhere else is beautiful especially the spa restaurant and bar area . The staff is what made our stay really welcoming James on reception is a credit to the hotel .. not only was he friendly and helpful to us but I observed him helping others and his approach really touched me ...we had food in the restaurant and it was absolutely awesome ..im very fussy but I give it 10 out of 10 I have never had mushroom soup and wasn't sure but it was gorgeous and the chicken in mushroom and garlic sauce was perfect...tasted fresh and so flavoursome...the spa was our favourite part of rhe trip what a beautiful place .. it was only small and we were lucky that it wasn't a busy period . They have the covid booking system down to a T and it worked well ..we managed to have the whole place to ourselves at one point and it was just bliss ..the spa pool is beautiful and relaxing the gym is great ..it could do with a TV but all the equipment is modern and noone else using ...the sauna was lovely the steam room had no lighting on our visit but it was fine ..Bethany and Abby who work in the spa made our stay so amazing we didn't have treatments but their approach and friendliness was so nice they went above and beyond and really helped to make our stay brilliant.. Great young ladies a big thank you to them and they worked so hard running that spa area with great professionalism and with a smile as well . overall I would really rate this hotel and recommend a visit

We have just returned from a nights stay and sadly the rooms were looking very tired and are in need of an update. Our room carpet had numerous stains on it (as did our friends room next door), though the bed was comfy the furniture and decor was very dated. The bathroom was nice and looked like it had recently been updated but the cleanliness wasn't great, the sink taps and toilet seat were very loose and the tissue dispenser, which had been stuck on with double sided tape had fallen off the wall. Whilst having a shower, the bath plug somehow became broke/stuck shut and would not open the let the water out which had built up. I rang reception at 6pm to report the issue and was told it would be repaired but when we returned after a night out in Ilkley it hadn't been touched. This meant we could not have a shower the next morning. Overall I would give this hotel a 5/10

We had an excellent stay at the craiglands from the moment we booked with James. We felt so welcome. The chef made gorgeous meals and even made our afternoon tea and desserts for us diabetic friendly. The lady in the bar ws so lovely. The choice at breakfast was amazing. Thankyou so much for a wonderful stay. Couldnt have been better we loved it. .

My husband surprised me with 2 days here for my birthday , staff really helpfull and friendly , good breakfast , rooms on the small side , spa facilities were amazing , the hydro pool , the sauna , steam room and relaxation room all great , my husband celiac and first thing on.the menus was gluten free cereal nice to see , alas no gluten free beer at the bar , all in all a wonderful stay , so much so my friend has booked us a spa day and afternoon tea , looking forward to going back

After reading previous reviews, we went with an open mind, only booked it due to all the other hotels in the area being fully booked due to the Food festival. Comfortable stay, bed very comfy, bedroom we stayed in just needs completely updating, creaky floorboards, bar and restaurant done up okay. This place needs millions spending on it to bring it in line with the rest of today's hotels.

On arrival told the lift was out of order, our room was on 2nd floor. With help from the young man at the desk, we hauled our cases up the 2 and half floors. Room OK, but very hot. Following morning went down to breakfast only to be informed that breakfast was extra, we booked throw Booking .com, our reservation said breakfast included. We felt like we were not believed, so we left. Hotel charged for the full 3 night stay, when we only stayed 1. The whole experience was upsetting as this is our biannual visit to Ilkley to pay our respect to our Mum, Ilkley being the place we scattered her ashes. Do not recommend this hotel

We had a hair in a meal and when we complained they accused us, saying it was ours. the hair was dark and my wife is blond and was stuck to the plate so obviously cooked there so go figure. really insulting to our intelligence. and they at first didn't know what to do about it, normally there's apologies and another is produced with haste or at least offered. we did get offered one eventually and a drink was offered as was the price deduction but it all seemed as if they were doing us the favour! also some staff seemed friendly and welcoming or at least could fake it whilst some staff, although saying the right things didn't seem to genuinely mean it. I'd rather they were rude to be honest, at least I could complain about that. This is an old building but modern enough looking on the inside however some walls are patchy in places and being an old building the floors squeak like mad and is up a hill so if you have mobility issues a walk about would be nigh impossible. we booked direct with best western but the hotel didn't seem to have our booking at first and the problem appeared to be that it hadn't been pulled through whatever that meant. the spa was nice and clean as you would expect but it was additional tenner although that is advertised so it was no shock.

We stayed in room 147 which had a view of a flat roof. The bathroom had been recently renovated but it was still a bit shabby. However the bed was comfortable and we had a good nights sleep. There was also a safe which was a great addition. We used the hotel as a base to visit Ilkley so the room was not that important to us as we spent very little time there but we did have a comfortable nights sleep. The check in and out processes were very simple and covid secure. We didn't use the restaurant or the bar.

Well we've had a great night in this hotel. Dinner, bed and breakfast offer with use of spa. James on reception was lovely, very welcoming and polite. Easy check in. Nice comfy double. Clean and spacious. Pool was lovely, modern and relaxing. Evening meal was nice too. No frills but tasty and enjoyable. All staff were great so thank you for a welcoming and enjoyable stay. Great value for money too!

Only one word for this hotel. Shocking service, shocking food, shocking room and a Shocking Manager. Reception staff rude, Dinner was terrible, breakfast was even worse, limited choice and uncooked. Room was in a bad condition and walls were so thin you could hear everything in the next room.

Ok, so we read the reviews and thought oh no what are we letting ourselves in for, however we were pleasantly surprised. The hotel was clean and tidy even if a little dated in areas. Breakfast was good both mornings (Mon/Tues), very nice food, hot and plentiful. All staff were friendly. Evening meal was equally very nice and the bar area was clean. Social Distancing was observed at all times with room extras, ie fresh milk, tea, coffee etc put in a bag and hung on your room door. Spa facilities were open but restricted. Hotel is set on a hill so a steady climb back from Ilkley town centre but offers lovely views once you're up there. Hotel was quiet re guests so therefore no unwanted noise apart from really squeaky floorboards. This would be annoying if someone above was walking around, other than that a pleasant stay.

Hotel ok but not worth the money we paid wouldnt recommend the food dinner of breakfast not worth the money be carefully when leaving card details as there is a 50 pound holdings fee which we were not informed on and takes 5 working days to get back

Check in was very smooth with a helpful receptionist. Room was in a bit of the hotel yet to be refurbished so looked a bit tired. Window did not lock. Everything was fine as we had a bath with shower over, kettle, ironing board and iron. Staff for evening meal were very efficient, although did not ask if we required more drinks. Breakfast was very chaotic, asked to sit in the bar area and was served breakfast there. Pot of tea cold, one breakfast order wrong, waitress took plate away while I was still eating. Besides that, a good value stay and I'd definitely go back.

Foisty smelling corridors and room, suppose if they have been closed understandable. Bed far too soft (personal preference i suppose) clean enough. Evening meal was lovely. Drinks limited. Breakfast terrible! Nasty sausage, bacon and black pudding! No room service! No table service! I thought during restrictions this was supposed to happen?

Stayed 1 night as a couple Very clean but needs a little work on tidying things up ?? chipped painting / scuffed ect Looking a little tired green awning outside could do with a jet wash and tidy and bet it would look loads better Reception really easy to check in very polite helpful staff 5****+ Room itself was clean and everything you needed nice clean bathroom ect could do with a little tidying paint work ect but other than good 4**** Bar and dinning room All staff was really friendly ,helpful and very polite drinks a little steep in price nice clean bar area , dinning area same spotless very clean fab staff, food lovely just had problem with steak been very over cooked ,starter was really nice All staff ( expect breakfast staff ) was fantastic with the new rules in place for covid loads off hand sanitizers ect Now not the so good Breakfast breakfast breakfast where to start The lady who tuck are details was very very very rude spoke to us like sh** really unprofessional didn't explain how breakfast worked didn't show us to table absolutely 0000 explanation on how things work or wear she would like us to sit , she was more concerned on finishing her conversation with work colleague and her manner was really bad She slammed a paper menu on the table which had loads off stains on it and which had been passed from other members off staff and customers it looked horrendous She came to take order once again spoke to us terrible like she couldn't be bothered definitely didn't want to be their Food came which she totally got are order wrong food was ok ——-000000000000000 stars For us the breakfast totally let this hotel down especially when all the other staff work so hard Management please sort your breakfast area staff out as all other aspects off the hotel are really fab and your other members off staff are fantastic at their jobs

The floor had far too much movement in it and creaked very loudly where ever you stepped. The net curtain was filthy. There were paper cups for the in room tea and coffee and thin plastic cups for other drinks. I went to the bar to get two wine glasses and had to wash them first when I got to the room.

We stayed at the Craiglands Hotel 16 - 18th of September. Covid practices were good, reception at the time we arrived was unmanned - had to push a buzzer to get a receptionist (who was professional and friendly). Regarding breakfast - we had to book a timeslot (covid!) to have our breakfast, but the option to take breakfast in our room wasn't offered - we had to ask if this was possible (which it was). We ordered breakfast for the room, and whilst it turned up on the dot, it was lacking some items we'd ordered and was a bit on the cold side. Food - decent quality, and reasonable price. We went down for a bar meal on the 2nd night and were told (after we'd ordered drinks!), that chef was busy and they would not be able to serve our order for 40 minutes - at which point, we went into town to eat. The room we stayed in was comfortable, if a little small and I suspect that judging by the heavy "clomp, clomp, clomp" sound coming from the upstairs room, that the hotel was possibly hosting an upcoming awards ceremony for "the most heavy footed horse in Lancashire".... BUT - the gym is really good! Although lacking the heavier weights that most standard gyms have, it has up to 30KG dumbells and good cable weights and a smiths machine and three treadmills (I didn't notice whether there were ellipticals or cycles unfortunately!). All in all, relaxed atmosphere, good gym, decent evening meal but could do with a few tweaks to turn this from a reasonable experience, into a really good one.

Our room had a broken chair and it was quite small. TV and internet were good. The decor was tired and could do with a freshen up. They got our breakfast order wrong and we felt rushed to eat up quickly.

I visited your spa and was warmly welcomed by Olivia. Despite being short staffed. Nothing was too much trouble. I am a wheelchair user but no matter what the small obstacles they were easily overcome by Olvia with a smile on her face throughout. The back massage i had left me so relaxed and feeling wonderful. In fact I booked a further one on my second days stay. Again I was warmly met by Oliva and nothing was too much trouble. Throughout Olivia was polite, compasionate but also didnt at any point see my disability as an obstacle. Thankyou Olivia. I wish i lived closer as i would be a daily visitor

No staff!! Dirty carpets in room Only decent thing was the food, room was tiny bed small double for 2 adults. Hardly any TV channels. No staff poor young girl run off her feet in the spa trying to do many jobs on her own. Night manager completely on her own trying to run bar hotel reception and run a wedding and 90 guests in the hotel.fire alarm went off only 1 member of staff all night to handle everything. Really not good enough Needs staff!!!

Awful hotel that needs a complete refurb. Not enough staff and total lack of care or concern for service. Mistake after mistake. Tacky throughout. Management does not care, thereby staff do not care. Avoid.

Had 3 nights at Best Western Ilkley and really enjoyed our stay. Staff were very accommodating, and, very friendly. Breakfast was plentiful, tasty and pleasant in the lovely bright dining room. Our room was at the back of the hotel and, yes, in need of some TLC ( upgrade ) but was spotlessly clean and very large, bathroom likewise. My family were given a room on the front of the hotel which was superb, delightful bathroom and small office/quiet space for the 12 year old. We asked for towels to be collected and clean ones delivered daily to both rooms which were duly done. We are in very trying times for this hospitality industry so I think all in all, we did really well and thanks to the hotel staff we had a very welcome break.

Read quite a lot of negative comments about this hotel but I couldn't find any faults lovely room lovely hot breakfast friendly staff the only down side was it was on a hill would stop again as it made my day because of all the dogs I petted as its a dog friendly hotel

Hotel appeared to be a bit run down on arrival but a good welcome and checked in quickly. COVID precautions seemed pretty good. Room was quite gloomy but bathroom ok. Breakfast was good but the hand sanitiser stations were all empty. Tried to talk to someone on reception but reception was empty, had to phone the hotel to get a receptionist to appear. 2nd morning again breakfast was good but again the sanitiser stations were empty. Went again to reception and yet again no one was there. Got good potential, not to far from town centre. Needs quite a bit of TLC.

Just returned from a spa break. To be honest I shouldn't have had high expectations after the trouble I had booking. I rang the hotel to book the spa break. They told me they had rooms but I would have to ring the spa myself to check availability. So I rang the spa. She said I could book treatments for the Sunday but would have to ring the hotel again to book the room and then she would book the treatment. Rang the hotel again and she said reservations were closed and advised me to just book through spa breaks website. The room was nothing like the rooms on the website, it was small and very dated. Had to side step around the bottom of the bed to get to the other side. Service was really poor. Same person expected to serve on the bar as well as check people in. Staff very apologetic and explained they were short staffed. Waited half an hour for a drink so spent the afternoon drinking in Ikley. Very young staff working and unable to serve alcohol so had to wait for another member of staff. Evening meal was pleasant. My partner got wrong starter and wrong dessert, these were exchanged for correct order. We were supposed to get an hours treatment with our stay. I was called by the spa to suggest a 25 minute treatment instead of an hour as they were busy. I wasn't happy to accept as it wasn't what we had paid for. Still don't think we got the hours treatment each considering I was booked in for 10, my partner for 11 and we were both changed and in the car by 12:10?? Due to Covid restrictions the sauna and steam room were closed but the hydro pool was very nice. Really disappointed and probably won't be returning.

I recently visited verbeia spa as a surprise gift. The spa was very clean and modern. The experience was completed by a lovely therapist, I think her name was Olivia, she took care of me and my partner in anyway I could have expected and made the overall experience one I would never forget and wouldn't hesitate to relive. Will defo be thinking of coming back in the future. Brilliant spa, my thanks to Olivia and the rest of the team.

Lovely service, pleasant atmosphere despite Covid restrictions. Helpful and friendly staff. Spacious high-ceilinged room. Excellent bathroom with fluffly towels and dressing gowns. Good menu choices for evening meal and well-presented breakfast with good quality ingredients.

Stayed at Craiglands Hotel for 2 Nights, Friday night was fine, slight lack of service at the bar but understandable so soon after lockdown. Problems started with Breakfast, no menu which again is fine, but Waitress came up with pad to take order assuming we know what we can order, both ordered Breakfast's, food came, items missing, which were then brought out as we were leaving, Sausage was uncooked so could not eat either, ended up eating at Cafe Nero's. Problems again started Saturday night, baring in mind the hotel seem empty, we managed to be stuck next to workers having a party in their room, repeatedly asked them to keep the noise down and this was ignored, phoned reception around 12am, no answer, phoned again at 2am, and was told someone would have a look, 40 minutes later we heard a knock at their door and noises stopped for about 10 minutes, called reception again, no answer. Decided to get showered at 4.30am with no sleep and make a move home as we were so tired and had a long drive. Complained to the Hotel Manager (Matthew Hole) via email, he apologised and thanked for me letting him know, when I requested a refund for both breakfast's and the Saturday nights stay, this was declined, stating that uncooked items we replaced, this was untrue. That they have no control over other guests and that it was our choice to miss the Breakfast on the Sunday, which I think the response from Matthew was worse than the experience. We visit Ilkley every few months and will be the first and last time we stay at Craiglands, AVOID!

we had a lovely stay at this hotel 1st room was disappointing went straight to reception where the lovely lady quickly upgraded us for the price we paid. That room was brilliant very large comfy bed lovely bathroom.

Me and my mum have just spent the weekend at this hotel for an all inclusive spa stay. The hotel itself is in a lovely setting and we couldn't fault our stay! All of the staff were really helpful and accommodating and tried their best to make our stay pleasant, the food was amazing, the spa facilities and treatments were excellent and the hotel is a 10 minute walk into the town which was an added bonus. We would definitely return here and recommend for a relaxing stay. Thanks to all the staff who made our stay comfortable, even though only a few of the staff were back working with the current circumstances we had a great stay.

Start with positives :- It's only a 10 minute walk to Ilkley , which is a lovely place - also has a great local train network. Parking is plentiful. That's about it! The hotel was empty but tried to check in at 1.30 but was told to come back at 2pm We were the only guests in the restaurant in the evening - the food was so-so, but expensive. The poor young lad serving us was clueless. Breakfast was okay - limited hot menu which was fine, but not much on offer for the continental selection. Given the few guests in the hotel, I understand why. The room we had was tiny! The double bed was pushed against the wall with access only on one side - definitely felt like a single room. There was an awful smell in the room too - I opened the window to find a very dirty windowsill. The lift didn't work ... I could go on. Given the lack of customers, I'm guessing people vote with their feet... I certainly wouldn't return.

The property is in a great location both for visiting Ilkley and the surrounding area. Parking is ample, but offloading the cases at the front door, before parking in the car park would be advisable. The food in the restaurant was well presented and tasty. The beds were comfortable and the bathroom was bright, clean and modern. Overall, although only there for 1 night, i would be happy to have stayed for longer. The dinner bed and breakfast rate was good value for money, so something to consider if you need to be in the area!

Lovely 2 night stay. Friendly staff, clean and spacious double room. Beautiful spa facilities on site. The only thing I was disappointed with was the bar. Had a couple of drinks on the Saturday night and when I went to get another drink the bar maid said sorry I've already cashed up so you'll have to go to reception to pre authorise a card and we can charge it to your room. This was at 10pm on a Saturday night! All she had to say before she cashed up was so you want anymore drinks, we were only sitting 5 meters away from her so no excuse really. Apart from that I was very happy with our stay.

This used to be a good hotel. There is no attention to detail - cracked lavatory, shower head been moved and the rawlplugs are still visible, damp from a previous leak over the bath & peeling paint etc. There was loud music from a party until late. Next time we go up, we won't be going there

I really can't fault the stay rooms are lovely and spacious. Staff are fab from the reception to the spa all really helpful and chatty. The food is exceptional beautifully cooked and served. Thank you for a lovely stay will definitely be back

Reception is nice enough, but really disappointed with the room, the floor underneath me was so old all the furniture was leaning toward the centre of the room! Bed was so old that the mattress made me sink into it (and not in a good way, my back was so sore), branches down to navigate your vehicle around since last weeks storm but most importantly the whole 3 days I was there the lift didn't work. It cannot take that long for someone to come and fix when it is the only lift in the hotel. I had an extremely large bag as I was there for work and had to drag it up and down the stairs each day.

We arrived and checked in and were asked for payment when we'd pre-paid. Mattress very cheap and sheets don't fit. Rest of room ok. Only one set of towels for two people so had to ring down. Really disappointed for website offering. Stains on pillow cases. Stay here again.... NO. !

Overall could have been better, young inexperienced staff and not enough of them. They tried hard and were friendly. Hotel itself is a little tired compared to some we have stayed at in the last 12 months. Food that we had was good, best experience probably breakfast, worst experience, check in and out was slow and front desk technology not working as well as no lift, and only one member of staff on the desk???

I booked this hotel as Ilkley is one of my favourite places to visit locally. I wanted to wake up in a nice hotel on my birthday, one which had a pool that me and my family could enjoy and relax in. The hotel is classed as one of the ‘plus' hotels and advertised as having an indoor pool. When we arrived, the reception area was nice enough and we checked in quickly. However we were disappointed with our room - a small, thin room with dated decor and furniture. The king size bed was comfortable enough but at the complete other side of the room to the pull out sofa bed for our children and a telly plonked in the wall in the middle where none of us could watch it comfortably. The room was also cold. The bathroom has stark lighting and the shaver lights did not work so bathing was not a relaxing experience. We went down for a swim only to discover that the ‘pool' was in fact part of a separate, chargeable spa to which under 16s weren't permitted. We were first told by a young man on the spa reception that they could go in if we paid £40 but when we returned with our card, we're told by another woman attendant that they couldn't go in. To avoid disappointment we left the hotel and visited a nearby pool. On returning we complained and were told the general manager was on leave and all they could offer were 4 drinks vouchers. The breakfast was a let down with under cooked sausage, no fried eggs and cold, shop-bought hash browns. All in all not the birthday experience I anticipated and a very big disappointment- I'd avoid!

Fantastic stay at the Craiglands hotel, it was my boyfriend's 30th birthday and the reception staff kindly upgraded us to an executive room free of charge! We ate fantastic food for every meal and made full use of the spa facilities, before coming back to the room for a hot bubble bath and a fluffy bathrobe. The perfect weekend away.

We enjoyed a wonderful Prosecco Afternoon Tea for two, at The Ilkley Craiglands Hotel. The service was excellent, (and informative) - many thanks to Anthony, our waiter. And the food and drink was superb. We would highly recommend anyone to indulge themselves here.

Impressed with the spa and our treatments. Staff friendly and helpful. Maureen spa manager was very accommodating. Room was clean warm and comfy, had a lovely nights sleep. Food in the evening and at breakfast was delicious. Shout out to Edward our waiter. Walked about 5-8mins into town to sample a few bars/cocktails. Extremely pleasant stay, was very happy and would come back.

Nice hotel good room overlooking the front ,friendly helpful staff, 10 minute walk into Ilkley which is a really nice town. Great Italian restaurant "The Vine" & snack bar on station.Lovely historic buildings, large variety of shops & bars & restaurants.

An excellent 'manor house' style hotel. We stayed for three nights on a dinner bed and breakfast basis. The food and service were excellent and the rooms very clean and well serviced. The dining room and bar were very welcoming and staff friendly and efficient. The standard of food was excellent and well presented. I would have no hesitation in recommending this hotel. Just one drawback, the price of the wine. £30 for a decent bottle.

Staff friendly. Food service a little slow, but nice. Room average. Cleanliness of bathroom needs attention. This is where money needs to be spent- example:- New shower, bath and side panel & toilet all need replacing. Big room, bed for comfort OK, quite cold in room, but requested a fan heater which solved problem. Should have been 2 night stay, but only stayed one, as Ilkley is a quiet place with not much to see on our visit. Stayed at other Best Western hotels in the past, and this one does not come close to the previous BW I've stayed at.

Comfortable rooms and although there is a lift, there are a few steps in the corridors if you are disabled; so you would have to make this clear on booking. Breakfast is very nice and well cooked. We booked a good deal week, but it's not always the case, as it was much higher price one week on.

We stayed two nights in January 2020 with dinner on first night. We were the only guests and the meal was very good. The cooked breakfast on the first morning was great. The wife ordered Poached eggs on toast both mornings and they couldn't have been more different!! The second morning on egg came out on a small plate with wife having to make her own toast! Staff very friendly and helpful Nice location. The hotel is an older property but the room was warm and comfortble and Wi-Fi was really fast.

My wife and I stayed for 3 nights i.e. we addded an extra night on to the 2 night Christmas package offer. We thoroughly enjoyed our stay and all the meals, afternoon tea and breakfasts were delicious, so a big thank you to the chef Paul who introduced himself and chatted with us on a few occasions. We will certainly think about staying again to continue exploring the beautiful town of Ilkley and the surrounding area.

Went on Thursday the 9th of January. We were 4 people. This was very friendly place and the staff was very nice. We came to early,but that was no problem for them.The afternoon tea was very nice, the sandwiches were fantastic and so was the rest. It was so much food we could not eat all up,so we brought home a box cakes with us.

Good hotel over all but not for a festive stay over Christmas. Decoration was minimum, atmosphere nill. 7 course meal at 12.00 , hot buffet at 6.00, Although the food was very good, who wants to eat not food again after a long lunch. There was no entertainment so out of 2 coach parties there were a handful of people left in the lounge at 8.30 on Christmas day, everyone else had gone to their rooms. A good break on behalf of our tour company but it was a very disappointing Christmas day.

Went away for a couple of nights in between Xmas and New Year. We only used the hotel as a base as it is walkable into Ilkley (though a bit of climb up the hill on the way back!) so can't comment on food or drink but the room was nice, big bed (we paid for bigger bed though). Only downsides were creaky floorboards and you can hear quite a lot from other rooms but this is because its an old building. Staff were friendly when I rang after leaving some clothes in the wardrobe and are posting them to me. Would recommend - Ilkley is a lovely place to visit too. Only other thing which was slightly annoying was we thought the spa/swimming pool was open however when we went down we were told it doesnt open until 6th Jan, they should have put a note in the room along with all the books advertising treatments etc.

Hello all . Me and my wife were given a voucher has a wedding present and we picked the craigland hotel Ikley. On arrival we were informed that we had evening dinner and breakfast for both days wrong on the second evening we were presented with a bill which for the quality of the food was well over priced when we asked about the reason for the bill my wife explained what was said the front desk called her a liar we were informed there were 2 function on and was put in the a area were would not be disturbed wrong we were put in a room over the front door and smoking area the noise calmed down at about 2am . the shower did not work the sick blocked up and took me a hour to clear all the hair and things that were blocking the sink will never return

Myself and my mum had afternoon tea in the hotel. The staff were very pleasant and made sure everything was perfect. There was a good selection of sandwiches and cakes in the afternoon tea and a wonderful choice of tea. The lad who served us was very attentive and very polite. However, I found it very strange that there was only us in there. No one else at all. So there was no atmosphere and I felt a bit like we were an inconvenience taking up a table in such a large room. There were pieces of cardboard underneath some of the table legs to stop them from wobbling and some of the crockery was chipped. Not what you would expect from an expensive hotel. The experience was pleasant enough. But I'd bought the deal from Groupon and I don't think I'd pay full price for it.

On the weekend of the first of the month saw us again meeting at the Graiglands hotel for our Christmas pudding run. Charles and Gilly organised the run for the club. It was an opportunity to socialise with friends old and new. After a tea/coffee and mince pie, booking in and buying raffle tickets for the many prizes on offer, off people went on the Christmas pudding run around the dales. To come back to a Christmas luncheon off choice. To claim there prize, if they where lucky enough to won one. Thank you to the chef and his helpers who gave us a very nice meal. Then Santa came with a present for everyone. We stayed in room 205 as it has a walk in shower, ideal for me as I have mobility problems. The only down side to the room is, it tends to be on the cool side. One radiator works but one doesn't. We where given a portable heater which, helped a little. The towel rail in the bathroom didn't work. So, you didn't hang about in the bathroom after showering. It was cold! One advantage of having room 205 is that it is ideal for anyone with a disability. It is quite and the bed is so comfortable. The staff at the Graiglands are lovely from Chris the manager to the reception, waiter, waitress and the cleaners, everyone smiles and is helpful. We had a nice but busy time. Once again thanks to Charles's and Gilly for all there hard work.

We stayed overnight as part of a party of 12 for the Simply Christmas event, the room was clean and spacious, the reception staff were friendly and helpful, the in-room safe was not fixed in the wardrobe! and we could not activate the code, we reported it but no-one came to sort this out. The evening with our party was very nice, the food was good though the portion size left a lot to be desired, what there was was good, drinks very expensive and different price every time we ordered for the same drinks!

this was my daughters wedding, we had fantastic day couldnt fault the food, surroundings etc. However myself and my friends booked a room with our cards. In November we were both the victims of fraud, totalling £4000 been taken from us. This was done within days of each other. The last place we were together was Craiglands'. Unfortunately the hotel has not shown much interest in this, so please be aware when booking, and who has your card details!!.

On arrival reception was very friendly, and explained all the ammenities our room was spacious and very clean the bar area was very nice and relaxing. Breakfast was very nice very hot cooked food would recommend this hotel

We visited recently for a friend's wedding, everything to do with the wedding was lovely. The food really tasty, the room looked stunning especially as we had three room changes over the course of the day. The lady looking after the wedding party was lovely, always ready to have a laugh and a joke with guests but kept everyone on the schedule for the day. The biggest downside was that we booked an extra night because we were under the impression there were spa facilities available, but it wasn't open yet. Yes probably our fault for not double checking, but didn't think necessary. It's obviously in the middle of nowhere so not much to do so we just went home and lost out on the money. I phoned up a couple of days before the wedding to ask if they had a room we could get ready in, as in just get dressed so we didn't have to travel in our nice clothes. They said they didn't have any available because they were busy with weddings, fair enough, but the hotel had rooms available to book online right up until the day. We could have paid for early check in, but that was at 12, not much good when the wedding was at 12. Drinks were a little over priced, forgivable considering its a wedding venue, however the service was abysmal. There was one guy who was so bad that my friend and me started timing him to occupy us while he took a year to make a simple drink, several times he had to ask where something was on the back bar. On more than one occasion, it was the same spirit/liquor. Also, the hotel is so hot, uncomfortably so. I know it's nearly winter and extremely cold outside at the moment, but the heating definitely needs turning down! If we had booked this hotel for a couples weekend, we would have been highly disappointed, but we had an amazing time with our friends celebrating their wedding.

Lovely setting and pleasant hotel but PLEASE STOP SINGLE USE PLASTIC-PLASTIC STRAWS and PLASTIC DISPOSABLE BEAKERS in the bedrooms. Friendly staff, good breakfast but our bedroom was above a function with loud music till late so check when you book!

Good hotel for breaks with very nice restaurant and just about the best breakfast spread one would expect to find in the UK. Located with an easy walk into Ilkley town centre. In addition the hotel is just a short drive to the spa town of Harrowgate.

Stayed as Mother of the Bride. Also did the wedding cake. They supplied a walk in fridge to keep cake in overnight and a separate room to complete the cake the next day. We had one problem during our stay with a blocked bath, we were given a full refund as an apology!

We had an enjoyable afternoon tea courtesy of a birthday gift. Very good selection of scones, sandwiches and cakes. Excellent pot of tea and good gin. Good customer service. Large interesting old hotel not far from centre of Ilkley. Would consider staying here at the right price.

Breakfast and dinner was lovely staff very friendly. Room comfortable and warm. ideal for walks and site seeing around Yorkshire . A really lovely centre ikle keighley and surrounding towns and villages

We came on a two nights and dinner package with 'Buy a gift'. Allocated room 208 on the second floor. Room was a good one with an exceptionally large bathroom. The room came with every conceivable extra except a fridge. Dining room was nice and had a 'traditional' feel about it. Dinner was good with 4 or 5 choices including a veggie option. Breakfast was first class. You could have continental or full english or both. I have to say that breakfast was the best we have ever encountered. (probably) All staff were delightful, Ilkley was delightful, the whole trip was delightful.

Like another review,our room was cold,radiator not working. Towel rail not working in bathroom, shower head scaled up and impossible to regulate - very unsafe as either cold or scalding hot. Socket in bedroom not working. Only one socket available in double bedroom. We complained on the Sunday morning to the duty manager, who was out of her depth in dealing with a complaint and spent her time justifying. She said the manager would contact us on the next working day. This didn't happen. We emailed a week later and have heard nothing. We were charged £93 for substandard accommodation. I don't know how they get away with it. The place looks grubby and uncared for. Avoid like the plague!

Too noisy. Could hear reception music into the night. Didn't think it was very good value. Some kindness gaining access to breakfast. So that was lovely. Reluctant to contemplate staying again. Room was little. No fridge.

Used a groupon voucher to take my 90 year old mother out for a Prosecco afternoon tea so it seemed good value.. We had a very pleasant afternoon indeed. Sam the waiter was relaxed and very friendly which made the experience lovely . My only gripe for both me and my mother was that many of the sandwiches contained too much pickle. Id make sure to mention this if we went again before they are served.. The cakes were gorgeous. We did pass this on to the chef afterwards.... The hotel is tired but pleasant. We would go again,

Very poor service. Rooms are very very cold. If you ask for extra blanket or quilt they refuse. They do not top up teas and coffees so you have to buy your own. They send out the wrong menus in restaurant. If you ask for poached eggs at breakfast they get confused.

Plenty of free parking on site including disabled parking very close to the main entrance. This was a midweek visit so a table had been set up in the bar area. The staff were attentive and went through the sandwiches, scone and desert selection also offering tea or coffee and a gin or proseco to start. The food was fantastic obviously made fresh. We took our dog and he was given a bowl of water and made a fuss of by the staff. If staying over there are dog friendly rooms - well done Best Western.

Had a day trip to Ilkley and visited Craiglands for an afternoon tea. What a wonderful experience. There was a wide range of teas offered along with an extensive spread of sandwiches scones and cakes. The cheese scones were particularly tasty. We struggled to finish our spread so the cakes were boxed for us to take home. Service was perfect not at all intrusive but there if you needed it. Highly recommended.

Great place to stay while visiting Ilkley. Very comfortable and well equipped rooms with great beds, nice stuff and perfect location - minutes walk from tran station and twon center as well as from walking paths.

Was in Ilkley for a work appointment and needed somewhere to access the wifi and top up on caffeine. After a quick google the Craiglands hotel seemed to be a good option. It is set in a nice location (Ilkley is nice anyway in my opinion), and it was relatively quiet which was perfect for what I needed. As I was there for a few hours I was able to have quite a few pots of coffee, and then when joined by a colleague we had lunch. The food was delicious with the soup being freshly made that day. The service was attentive and friendly. Based on this fortuitous find, I would firstly recommend this place. And secondly, I intend to return to sample the evening food.

Beautiful Hotel with tasteful decor throughout, good room size, comfortable beds. Good breakfast & dinner and the staff were very helpful. Ballroom with air conditioning which is a bonus, ballroom a bit on the narrow side.

Booked on Groupon for 10 people. Great food. Will accommodate any changes you may want to make. Lovely cheese scone, a good mix of sandwiches, cakes, sweet scones & teas. We had the gin & prosecco & everything was lovely. The gentleman that looked after us couldn't do enough. He was fab!!! A lovely place.

The Hotel rooms are really old. The floor wasn't clean as I'd expect to have in a Hotel. The towels were not clean and the bed had some stains. The staff was competent and very friendly. The brakfast was good, I was missing real bread (only toasts and croissants).

Nice hotel, good location, clean room and a decent breakfast but let down by ultra thin walls and creaking floorboards in rooms and corridors! I could hear the guests on the adjacent room using the light switch and most of their conversation.. not great at 3.00 am!

Beauty afternoon tea in a wonderful welcoming atmosphere. Wonderful presentation and attentive staff who couldn't do enough for us. Amazing food and vast selection of teas. Even packed up the cakes we didn't manage to eat. Will return again and again

From the minute I entered I knew it was going to be bad.Outside littered in cigarette ends and dirty red carpet. No welcome from the receptionist.Room small and dated. Bathroom even worse.Best thing about this hotel was ‘leaving' never to return.

A little treat and quality time spent while indulging in an amazing afternoon tea! Lovely welcoming host, who showed us to a table; that was set with crisp linen in a lovely room full of character. Once we had chosen our tea (from a vast selection) it arrived in large individual tea pots. Shortly after an amazing cake stand was presented; full of very tasty finger sandwiches, 2 types of scones with accompaniments and delicious cakes. A great afternoon with amazing food in a lovely setting.

A very big, dramatic building, and cosy room with large Victorian windows, and comfortable beds. Television in room, bath, twin beds, hairdryers, tea/coffee and unlimited milk (when asked for !) Turn right and down the side of the hotel and you walk onto the Moors, through the kissing gate, past the lake and you are on them. Beautiful and very convenient hotel, and wouldn't stay anywhere else. We had a lovely, relaxing, one night stay here, would recommend.

Stayed at this hotel for 2 nights. The external appearance is OK but cleaning industrial pollution damaged stonework would make a huge difference on first impressions!! The hotel is nicely situated however is very tired, shabby in parts and in need of some serious investment. Our room was comfortable and had a decent nights sleep but the carpet was badly stained and looked grubby. So much so I debated if I was able to walk on the floor with my bare feet!! No amount of hoovering by the housekeeping staff could make it look any better. Serious lack of electric sockets in the room. You had to unplug other electric items to use a socket! The breakfast was self service and with an adequate choice of items. The usual dated choices - full English breakfast or continental style - but again requires some modern healthier choices such as poached eggs, boiled eggs, fish choices such as kippers or smoked haddock or even avocado would be nice. There was a poor selection of draught beers in the bars and the John Smith's was off and at £4.00 + for a pint!!!! Mmmm. There are plenty of good quality local brewery's that could provide a better product in the hotel!! The staff were friendly enough and helpful. Come on Best Western splash a bit of cash on the property!

The hotel oozed meanness and filth. The internet did not reach our room, the toilets were digusting and had not been cleaned, we had to wait for all breakfast items which arrived at 15 minute intervals e.g. the bacon arrived but there were no eggs, tomatoes, sausages or hash browns so you had to eat it one item at a time. Some items did not arrive at all - I asked for grapefruit and oranges which should have been present but the bowls were empty and were never filled in the hour we were waiting. I was horrified by the price we had to pay despite receiving a discount and booking three months in advance

We enjoyed our overnight stay at this hotel. We found the walk to the town centre manageable. The hotel is welcoming and offers very good facilities. The room did seem a little tired and could benefit from some sprucing up. The breakfast was excellent although we felt some staff seemed lacking in training so one or two stood gawping rather than taking the initiative to get on with something useful. All in all we enjoyed our stay and en joyed the town of Ilkley.

It's a very tired old hotel and needs a major update. Our standard double was very small. The bathroom was old and tired. The bed was comfy and it was a brand new smart TV which was a plus. Breakfast was ok. The staff were super friendly and helpful. I personally wouldn't stay again. We paid £129 for bed and breakfast per room.

Excellent and would love to stay again. A lot of work being carried out there at the moment but it did not infringe on our stay. Staff went out of their way to make us feel welcome. The food was excellent and also presented in a lovely way. Thank you.

Booking in was told that our room was upstairs then up a few more, I'm not very good with stairs and said could I have a room so I can just use the lift. So the staff were really good and changed the room, told me it was slightly smaller but it was a new bathroom, this room was right opposite the lift which was really good for me. The room was good clean had tea and coffee making. We ate in the bar, food was very nice we weren't too hungry so had soup and sandwich very tasty. Breakfast was very nice cooked breakfast was cooked fresh for each person, and continental was help yourself, all very tasty. Just before leaving, our room phone rang and it was Kirsty on reception informing us that the lifts were going to be serviced, and as she knew I wasn't good with stairs she wanted to let us know. One little interesting thing happened during the night I heard meowing so I opened our room door and there was a very adorable cat in the hallway that definitely wanted petting, so I went out sat on the stairs petting a very vocal meowing cat. Overall a very good interesting stay. The only slight downside was the stairs to the car park for my husband they are very steep.

If you are wanting an afternoon tea...then this is the place to visit. Prior to service the chef (Paul) made a point of coming out of the kitchen to check that the vegetarian options were acceptable. The food was presented beautifully and it was clear that the chef took pride in his work. Along with the excellent service from Coco, who was polite and extremely helpful throughout, our afternoon was awesome. We will certainly be returning to enjoy this experience again. Thank you.

Wow wow wow, my friend and I had an afternoon tea today, we were warmly greeted by Coco our waitress for the afternoon who was very attentive, Paul the chef produced fantastic food, a wonderful experience would definitely reccomend and we will return in the future.

My Friends and I visited the Craiglands Hotel, for Afternoon Tea, a sort of Hen Party Afternoon Tea, a week before I renew my Wedding Vow's. We were welcomed with a friendly smile by Coco our waitress, who looked after us Fantastically, the sandwiches were lovely with plenty of variety, the cake's were delicious, the scones lovely and warm, and very tasty, the coffee and tea was plentiful and the Prosecco was very nice too. The whole experience was just wonderful, and we will be returning for Afternoon Tea again very soon. Many Thanks Craiglands for a lovely Afternoon.

We stayed here just outside Ilkley and had a lovely room. Everything has been updated, swish bathroom. Staff so friendly and helpful. Good food. Looking forward to using the new spa facilities next year.

You definitely need a rental car as this is a steep walk back from downtown and the restaurants. We can highly recommend the Pizza Express at the train station. You cannot use the hair dryer in the bathroom. This is a very old hotel and desperately needs renovation. They didn't have a walk-in shower, just a very high and hard to get into bathtub with a shower head. No air condition! We had room 129 on the first floor and it was hard to get there over several staircases with all our luggage. Before you book a room, ask them to turn off the heat. This was mid May and no heat necessary. It took hours for the room to cool down enough so we could finally fall asleep. We don't like to sleep with the heat on. In the bathroom it's hard to put on make up for near-sighted women. The bathroom was the only thing that was renovated. On the plus side: friendly staff, very quiet location, delicious breakfast (but we had no disappointing breakfast in any of the 9 hotels in the UK). Very creaky floors...if you spouse needs to use the bathroom at night, you'll wake up, too. I wouldn't book this hotel again. But it was the closest to Askrigg (TV series "All Creatures Big and Small) and White Scar Cave that we could find.

We booked this July weekend break months in advance, and were a little concerned after reading other TA reviews - we need not have worried! The outstanding impression was of excellent service - every member of staff we encountered seemed cheerful & happy to "go the extra mile". We had a pleasant large room, very quiet although the hotel was full, and it was nice to see there was a safe (even though we didn't need to use it!). The bathroom was clean and well equipped with some nice toiletries. Previous reviewers have complained about the length of time it took to heat the water, but we had no such issues. The bed was very comfortable and we slept well. Only gripe was the price of the drinks at the bar. Overall an enjoyable stay and would come back again.

Here we are again the Leeds mg and classic car annual Yorkshire pudding run starting from the graiglands hotel. The weather could have been a lot better but nevertheless our run went off without any problems. The hotel has recently acquired a new manager, a lovely lady know as Chris. Chris and her staff certainly looked after us very well. From the reception to the dinning and house keeping everything was exemplary. The hotel seemed to have a new lease of life. Paul and his catering staff provided us with some lovely food. The night before the run and on the day a lovely roast beef dinner was served to us. The whole meal and service by the staff was very good. It was service with a smile, all working hard to give us a good couple of days. Nothing was too much trouble. We will see you in December for our Christmas pudding run.

We enjoyed our two night stay in this hotel and our room was very nice (Room 140). The hotel was reasonably quiet which was nice and the room was very quiet too. We thought the room was well decorated and lovely big bathroom. All very nice. We had one meal in the Brasserie which was very good. Breakfast was also very nice and the staff were pleasant. Maybe on occasions there was a shortage of staff but because it was quiet it didn't seem to be a problem. Good location for getting into Ilkley although a bit of a climb coming up the hill. Ilkley itself is a lovely town. We had no problems parking although if an event is on this may be a problem.

On Saturday 15th July my family and I stayed at Craiglands hotel. As we arrived there was no parking available. We parked on the road and walked up the hill. We were given our room keys and we had paid for three double rooms. I stayed in room 246. My son in room 247. These rooms were most definitely not double rooms. The beds were 3/4 beds and filled the width of the room. The rooms were single rooms at best. I was amazed at what they were chargingfor such a tiny room. The carpet was filthy and stained. When I inspected the bed sheets I had to wipe off a sticky substance on the bottom sheet. We didn't get to our rooms until after 12 midnight, by which time we were tired and just put up with inadequate rooms. At breakfast the next day we were greeted my four members of staff at the door to ask our room numbers. While they stood there, there were dirty tables that needed cleaning, no orange juice, no croissants and no sign of the staff rectifying any of this. I wouldn't recommend this hotel. Maria Jackson Sent from my iPhone

Spent two nights here this week, in this once magnificent spa hotel just rising out of llkley towards Cow and Calf Rocks. Now markets under the Best Western banner, I am a long time member of the group. Room was a standard double round the side, adequate , clean and acceptable. Hot water takes a while to get to your taps/shower, but it does come. I think some earlier posters lost patience, and claimed there was no hot water ! Newspaper ordered arrived commendable early. Breakfast also good, hot food served directly from kitchen (None of this hot buffet nonsense , which rarely gives all items hot). Why is butter in silly little 'parcels' (you get it on your fingers) whilst Flora has pull off tops. Butter at dinner was served in proper dishes. I am not keen on having to make your own toast in a 'conveyor' type toaster (It was set to toast alittle too brown for my taste). Porridge first day was very thick, second day OK. We had dinner twice, first night on our own and second night with too close relatives from nearby Keighley. Quality and service was very good, but there is only a choice if 4 starters, 4 mains and 4 desserts. I suspect we could also have picked from the bar/room service menu, but it wasnt pointed out in the Brasserie restaurant.Staff were always pleasant and portray a nice balance between friendliness and formality. I would like to have see the main bottom car park properly tarmacked instead of being rather sandy gravel. Top car park is disabled but it looked as though plenty of people were ignoring that. Room rate was £99/night B & B. Total bill including a dinner for 2 , a dinner for 4, some drinks and newspaper came to £358

My boyfriend and I have just returned following a two night stay at the Craiglands Hotel in Ilkley following a Red Letter Days gift package we got for Christmas. The pros:- The hotel is a renovated Victorian building situated in a residential spot close to the town's railway station. Ilkley itself has great links to Leeds and Harrogate; is a beautiful town with a great balance of shopping, restaurants and country walks, and the locals are pleasant and polite. Upon our arrival at the hotel we were checked in swiftly by the helpful receptionist who was fully aware of what the gift package included. Our room, 137 was modernly presented and very clean, with plenty of storage space, a large window, wall mounted television with Freeview channels, complimentary wi-fi and the option of room service. We settled in quickly and after unpacking, went down to the restaurant “Brasserie 1” for dinner. I opted for the chicken liver parfait with toast and chutney which was extremely good. The main course was sirloin steak with garlic butter, chips, grilled tomatoes and mushrooms. Everything was cooked to complete perfection, and the portion size was very generous. The staff were attentive but not intrusive and the service was both efficient and friendly. Cons:- We were advised at check-in that due to old fashioned plumbing, we should leave the hot water run for a while before we had a bath or shower as it takes a while to heat up. On the first night I waited 10 minutes for the temperature to reach luke warm before getting in as I didn't want to waste water, and after a further 10 minutes the water had not increased in temperature. Not an issue in the hot summer months, but would cause problems in the winter. The breakfast was delicious but meagre in portion size… We both ordered a full English and while the produce was obviously well chosen and tasted fantastic, we only got one sausage, one rasher of bacon and half a slice of black pudding each accompanied by a slimy mushroom, beans and a grilled mushroom. Following a lovely two days at the hotel, the last five minutes were marred by the attitude of a maintenance worker who I don't know whether is employed by the hotel or contracted to come in. I had nipped to the loo in rather a hurry and managed to get locked in. I hadn't noticed a sign on the door which said “maintenance” as the door was left wide open so people entering it couldn't read it. As I was let out I heard the worker rudely say to one of the waiters “What does this sign say?”, so I turned round and made sure he knew I'd heard him. Completely rude and uncalled for. Not a nice way to end our lovely trip.

Two nights including breakfast was purchased for us by our daughter. Very nice stay. Check in was very friendly, polite and helpful. Our room was nice, spotlessly clean but a little dated. Beds and bath very comfortable. Breakfast each morning was very good with service with a smile. Shame they couldn't do fried eggs instead of the standard powered scrambled egg. Excellent location for the pretty town of Ilkley and of course the delightful Moors. All in all an excellent stay

Craiglands is well-located for visiting Ilkley town and Ilkley Moor. Hotel rooms are compact but comfortable and reasonably well equipped with iron, ironing board, tv, tea and coffee making facilities. Ate in Hotel at times and food was fine if a little unexciting. Main negative point is the lack of staff, which meant that it took longer than seemed necessary to be dealt with. Having said that all the staff were pleasant and friendly, so perhaps they were expected to cover too many tasks and duties. Would stay again but would hope staffing situation is resolved.

Receptionist cheerful and professional. Although the coach bringing us, for our two night stay, was delayed the pre-ordered set three course dinner was excellent and special dietary requirements catered for. Room and en-suite clean, although advice required to resolve certain plumbing problems! Breakfast time saw a good range of cereals,yogurts, fresh fruit, bread and a range of mini Danish and croissants. Full Trad English all hot and plentiful, tasty 'meaty' sausages deserve a mention - what more could you want. Sitting areas - bar and outside pleasant and clean. We did have to search out bar staff to serve our thirsty singers when arriving back later but this was soon sorted. Only other comments are TV's going (with sub titles) all day perhaps switch off by 11.00pm and outside 'Smokers area' further from bedrooms to avoid disturbing guests with very late night chatter!

After arriving in the hotel we were greeted at reception by a bright bubbly friendly receptionist who was very helpful. From there everything went downhill. The room itself was very basic but clean. We went down for dinner and the waitress was very efficient and friendly. We chose the fixed price three course dinner menu. The food was of a reasonable standard but was certainly not anything to shout about. Following dinner we retired to our room to find the electricity had gone off. A quick call to reception saw it sorted out quickly. The toilet flush in the bathroom was faulty and it was difficult to flush the toilet. I would disagree with the reviewers who had a problem with the water. We found the shower to be powerful and the water temperature constant. What really lets this hotel down is the breakfast. The breakfast staff seem to have no organisational skills and seem to have attitude problems. The breakfast buffet is frankly awful. Dry overcooked bacon black pudding resembling cardboard powdered scrambled eggs and whole field mushrooms that appear to have been microwaved. For what we paid for two nights B&B £245 I would not recommend this hotel to anyone. If you want to stay in this area find somewhere else unless this is the only hotel with vacancies

I was given the key card to a room which I entered and was occupied! I was mortified and spent the rest of the stay being worried as a single female , that i might have the same happen to me. I didn't get a quick apology and when it came it wasn't much of one. No bottles of prosecco at the function room bar despite the attendance of 200 people at the black tie event. They eventually "found" a warm bottle but then didn't have enough Ice for a small ice bucket. Ilkley and surrounding area is beautiful but I had a very disappointing stay.

We were booked into this hotel by MacsAdventures. It was exactly as we expected it to be by the reviews. The rooms are somewhat tired but OK, the staff friendly but not spectacular. Plumbing made some interesting noises. It's a 400m walk into the town itself.

Although we didn't stay in the accomodation at this hotel, we did attend for a group night out. The hotel had put on a 'Through the decades' music night , including dinner. I can honestly say that we had one of the best nights. The meal was delicious and really well presented.The staff were friendly and helpful and nothing was too much trouble for them. The DJ on the night was really good and actually LISTENED to people's requests and endeavoured to play something for everyone.the surroundings were really nice and things like toilets were spotlessly clean. We have all said that we will definitely be back for another 'Themed ' night and also at Christmas.Please keep up the standards which we have enjoyed, please let the DJ keep playing what people want to hear.Not just our party, but EVERYONE seemed to come away from that night with a smile on their face. Well done to all and Thank you.

A historic building, a lot like a big castle. Rooms have been refurbished and modernized and they are very nice. Staff are extraordinarily pleasant, helpful, and hospitable. Very good food in the dining room for dinner - I recommend the 3-course daily menu. Because it is such an old and historic building, you will encounter quirks typical to a 150 year old building - doors are sometimes small, the hot water will take a minute or so to get to your room. Don't let these minor quirks discourage you, it is a very nice hotel and offers great value for the money.

Visited the Craiglands for afternoon tea yesterday I have to say it was very disappointing the afternoon tea was served in stainless canteen teapots and milk and sugar bowel with matching 3 tier cake stand although the quality of cakes was very nice - it didn't serve clotted cream with the scones as per description in the adverts online - the scones were served with whipped cream which isn't really the best for an afternoon tea experience . There was a very noticeable size in the mis match sandwich's ones with crusts ones without some sandwich's very small in comparison to others it was all very odd. All for the cost of £17.50 each not great value. the atmosphere was terrible the room was empty we were the only two in the room no music or people around - which was really odd. Sorry wouldn't recommend Craiglands not a great afternoon experience, we wasted our gift voucher. Top top - try afternoon tea at the Loft in Farsley - it's beautiful

We spent one night at this hotel after a long day of travel from Gadsden Alabama. We wanted a king room, but called that day and were first told that there were no kings available, but Sharna took a second look and upgraded us to a king suite so kind and caring. We are rewards members but have not used BW brand for awhile. We will definitely go back to being loyal to this brand. Room was beautiful and spacious. Breakfast was phenomenal - one of the best complimentary breakfasts we have had. 5 Stars for this place

Ex residents returned to Ilkley for 60th birthday party on Saturday 8th June booking 4 rooms in Craiglands, some staying 1 night, others 3 nights. We established rooms would be overlooking Wharfedale and comfortable. Our experience cold chaos. No hot water in basins, baths or showers in any room, and despite a member of staff claiming that the hotel was 'old' and leave the hot water taps running for 10 minutes to get hot water, only tepid heat came through. Hours of frustration after a long day finished when we left for our superb birthday meal elsewhere. Returning to Craiglands at 10p.m we were staggered to be told the bar was closed! The chaos continued, water for a strip wash was by boiling a kettle, having paid £673 for 2 'executive' rooms. We were offered alternative rooms, none had twin beds ,views or ANY hot water either and meant transferring - unaided- all our belongings. Craiglands was understaffed from Saturday to Monday, we witnessed newly arrived people stand for 15 minutes before reception staff arrived.... security? General Manager arrived on Monday; he said all staff are told to warn every guest ON ARRIVAL, to run taps to ensure hot water, but not mentioned on BOOKING! Clearly he has never stood over the baths & basins for 20 mins, or witness his receptionist trying to discover which room had water leaks as she burst into our room. He gave 25% off our bill. The hotel was clean, breakfast on Tuesday morning was superb, as were waiting staff.

We stayed one night at this hotel which is very convenient to Ikley although there is a bit of a hill to walk to hotel from town. The hotel is clean and comfortable. We both thought the food was good and my meal of mediterranean vegetables and penna pasta was just fabulous. I even asked for and got recipe of sauce. The only real serious drawback was the floorboards under the carpet in our room and next door were very very creaky. We could hear next doors and I am sure they could hear us. Not sure I would stay longer than one night because of this but it may only be in our room.

We were happy with our room. The bed was comfortable and we were warm enough. The only problem was the amount of stairs after using the lift. The dance floor was a little too small for the size of our party but we managed. The food in the evening was good for mass catering and we thought the breakfasts were very good. Ours were kept warm and we helped ourselves so a little different to some others who have reviewed. We agree with the other person on a similar holiday that anyone in a car should drop off their luggage first as the car park is not easy to access either by car or down the quite difficult steps. Many of our party were on a bus so it did not apply to all. There does seem to a discrepancy in the experience with rooms. For us we were warm enough, had hot water and working tv etc and the only small things like too few towels was sorted by friendly staff. On the other side at least one of our party had to move rooms as theirs was too cold and too noisy, something to do with pipes and some said their radiators did not work properly so their experience was not as good as ours.

I stayed here for two nights back in March this year. I have tried very hard to forget my experience at Craiglands Best Western, but I'm scarred by the experience.A lot went wrong during my visit . It was like a scene from Fawlty Towers! I had no heating in my room on the first night , the reception staff forgot to tell me when I checked in that I should of ran the shower for 10-15 minutes to get hot water! I did have a cold shower the morning after in March in a room with no heating. The TV cable in my room kept un sticking from the wall and falling and the wire kept coming out of the TV , so no TV for most of stay. I then thought things could not get any worse but I was wrong. After being so cold , I thought a warm breakfast would warm me up. I ordered it from a young lady and I sat there for 40 minutes with out receiving it. I tried to find somebody to ask how long it would be but could find the staff member. I left to get to work ( as I was up on business) I arrived late because of their inability to cook a breakfast. When I returned from work that night the hotel mAnager was rude and did not understand that people want a hotel experience where they are warm , able to shower and be feed easy for a work day. He gave me 20% off of my first night-and i struggled to get my breakfast refunded ( I never even ate it) that was it!! His attitude was terrible and just a little heads up , if you have a Best Western points card - you will not be able to add your points from staying there. Awful haunting experience- please, if you know what is good for you, Do.Not.Stay.Here! New staff needed and Manager needs to find a new vocation as empathy and guest service/ hospitality is not his!

We were 44 , staying Monday to Friday. Main strength is the staff,,,,,extremely helpful and friendly. Breakfasts average ,,,Dinners very good. Mainly clean . Tricky steps in places. Large bedroom...very comfy bed . Noisy plumbing..some issues with hot water. Reasonable prices//a good value hotel, not exceptional. Just about very good

The staff and their willingness to please goes above and beyond, we were a group of bikers, 20 of us that had pre booked the hotel Inc breakfast and meals. Have to say the staff were perfect, the food was plenty adequate including the very well catered for breakfast, The building is a bit dated but comfortable, Thank you best Western for making our group weekend work well for us, would definitely go back.

We spent the first night of our honeymoon here 36 years ago, so we were in the area and decided to stay one night here. We were well looked after with an excellent evening meal in the Brasserie of Pork Steak and Chicken Cajun. The chef even stayed to serve us just after 9p.m. as it meant to close at 9p.m. We were also upgraded to the bridal suite, which we did not get on our honeymoon! We were really spoilt and had a free newspaper on the Sunday morning. We were allowed to explore the hotel and the grounds, which had changed drastically, less lawn and houses built on it and the old carpark. The hotel was clean and the staff very friendly and accommodating. We met a lady on the terrace, a guest who extolled the virtues of the hotel and wanted to come back again. The views of the moors whilst in the bath, were great. It was lovely to be able to open the window as wide as we wanted and not have something to stop it opening only inches as we see in so many hotels today. It was excellent value for a hotel in such a delightful location. I wish the breakfast had been included as my husband did not want to pay extra for that, so I don't know what it was like. He led us to Wetherspoons in Ilkley. Lots of car parking space and disabled parking right outside the entrance. A hotel lift was there to use if you wanted it. Very large comfortable bed. Bath and shower ensuite and iron and ironing board and plenty of coat hangers, often lacking in hotels.

Went for short stay and enjoyed experience. Spacious bedroom with good facilities. Nice and clean modern bathroom and shower. Great location handy for town centre, Only thing which let it down was the creaky floors, probably because it's an old building. We could hear the people in room above walking about and also noise from people walking along corridor. Breakfast was spot on, help your self service and all items well prepared and plentiful. Surprised to see a negative comment from another contributor. Would recommend and would stay again. Staff polite and helpful.

The room was clean and spacious, everything was ok except from the breakfast. The breakfast was very disappointing and there wasn't much choice. We went 1 hour before the end of breakfast but at lot of things seemed to have ran out, particularly the hot food so we made a waitress aware of this and we had wait for about 15 mins for things to be replenished. I also thought it was very rude for the waiting staff to start clearing the food from the breakfast buffet 25 mins prior to the end of breakfast.

Nice hotel. Lovely staff, very attentive. Nice food. Did a wowcher deal so only had a basic room. Simple but clean. Only 10min walk from from town centre. Ilkley town very nice. Bolton Abbey great for walks.

We recently stayed at Craiglands for 6 nights & had an absolutely wonderful time. Our room was comfortable, well furnished & spacious - with loads of storage space & a couple of easy chairs. The Staff were all helpful and polite & the manager had a visable presence within the hotel. Although previous guests have mentioned issues with Hot Water supply to rooms - we had absolutely no problems at all with this. We ate in the restaurant in the evening a few times & enjoyed the wonderful breakfasts in the mornings. Restaurant staff were excellent & certainly provided traditional Yorkshire Service at all times. Food was top quality & freshly prepared. We walked into the centre of Town a few times & it's a fairly easy 10 minute stroll downhill - which means the return is uphill, although this was not difficult. It's location is adjacent to open countryside & only a few minutes from some decent walks - which we really enjoyed. We would certainly not hesitate to book another stay & it provides a pretty ideal base for visiting other attractions within the vicinity. All in all this was a really pleasant experience with absolutely no negatives at all. We look forward to returning.

Went on the Sunday before Easter. All staff where kind and attentive. The sandwiches where OK tuna, ham and beef. Would of liked cheese or egg mayo instead of the beef as it was plastic and tough. Cakes and scone was lovely. Found room very cold as draft coming in under bad fitting door also some background music would of been nice.

We visited Ilkely for a family get together and we had a great stay at the Craiglands Hotel. We stayed for 3 nights and had dinner in 2 of them. All staff looked after us very well. Will be back again soon

We chose this hotel for the on-site parking. When we arrived they were holding a bridge tournament, so the car park was full. To be fair, if people hadn't parked selfishly, leaving massive gaps between cars it may have been OK (so not the hotel's fault). I asked if there was anywhere else and was told to park in a residential street. If I wanted to do this, I would have paid for a cheaper hotel with no parking. We parked by building works on site and I felt anxious all night, wondering if the car would be OK. I won't repeat the comments on the restaurant but totally agree with the lack of atmosphere, so we were glad we hadn't booked in. The room was large and clean. We'd been told there might be a problem with hot water but our room was fine. The problem was the paper thin walls, we could literally hear everything said in the next room. The guests next door talked into the night, which could be a problem. We were careful not to have the TV on too early, as there seems to be no soundproofing. The hotel is a short walk from Ilkley (although it's a steep hill for those less able). Lots of fabulous restaurants and bars within walking distance, which we took advantage of. Beautiful area and fantastic walks, so great location.

I write in support of the recent review by my friend Fiona. Unless you are going as part of a group participating in a function at this hotel - do avoid a weekend! You will be charged a weekend supplement, for quite frankly an inferior experience. Apart from the issues re noise and not-up-to- scratch alternative ‘quieter' rooms already mentioned (the offer of ear plugs was a telling moment!), Sunday breakfast is also disappointing. On Saturday we ordered breakfast from a menu and it arrived piping hot and appetising. On Sunday it was a lack-lustre buffet (presumably because of the number of guests staying following the functions) where the scrambled eggs were unappealing and all items, hot and cold, were not topped up quickly enough, as they ran out. On a general note, it would be lovely if the manager's response to Fiona's review had not been a cut and paste of that old chestnut ‘sorry we didn't meet your expectations'. (I wonder if you will read this review sufficiently thoroughly to avoid trotting it out again?!) Could do better, on several fronts, Craiglands. Sheila

My friend and I booked a room weeks in advance to celebrate a milestone birthday. We were forewarned by email that there was to be a function on the Saturday night. We asked for a quiet room. This we got! A dark dismal large broom cupboard with a window facing a wall. We asked to be moved and were offered a lovely room facing the front, but were told there was to be a disco under this room on the Friday night but it was to finish at 11pm, ( actually ended at midnight but we were offered earplugs! ! ) the noise was awful! In a 3 star hotel with 62 rooms I am amazed this is all they could offer! Especially when we had booked weeks in advance. But my main complaint is that the hotel had the cheek to charge a weekend supplement! This they have refused to return! Appalling! We will never go back! Fiona

Once again perfect stay at the Craiglands hotel. Met up with friends had a few drinks at the bar. Went out for food back for a few more drinks. Breakfast was fantastic hot and cold so much choice. The staff couldn't be more helpful. The general manager took the time out to tell us about the new spa should be ready for June. I highly recommend this hotel. Can't wait to go back.

Stayed overnight whilst attending a funeral nearby.Friendly & efficient staff. Good value for money B & B, within 10 mins walk of the town centre..Appreciated a room upgrade. Very comfortable accommodation. Excellent breakfast. Would definitely return if in the area.

Me and my hubby stayed 21/22 Feb, we found the staff to be very helpful and friendly. We have stayed before and was pleased to see the refurbishment continues as it was clearly once a very grand hotel! Looking forward to returning again later in the year when the spa is open. Only constructive feedback would be that the bar lacked atmosphere, when we wanted a drink on arrival we felt we were inconveniencing the staff as the bar is clearly not in use much during the day. We also didn't eat in the restaurant this time but it didn't seem to have much atmosphere, which is a shame as the food all looked lovely and breakfast was nice. A great hotel in a lovely spot, the room was clean and had everything we needed, we also loved Ilkley, a fabulous little town! See you again soon

Booked in for the Saturday via website a coupe of weeks ago for £80. Rang to include Friday as we were already on our way to Ilkley, quoted £119. Girl on reception did recommend using website but as we were in the car in the middle of nowhere with crappy reception it took forever - I did save £37 through. Wasn't told at any point that hotel was going through a refurb so looked quite rundown from outside and past its best inside too. Avoid room 214 - never heard a floor creak like it. Door key cards were only activated for 1 night despite being booked in for 2 so another trip back to reception at 1am after attending a wedding reception. Night porter was outside 'having a cig' when I rang the bell and didn't hear it at first. Breakfast on Saturday morning was very average and being served half a mushroom was quite amusing at the time until I worked out how much that half a mushroom, had actually cost! Overall not great and doubt I'd go back

The plumbing is very noisy, the floor boards creak badly so not a quiet nights sleep. The staff were good and the breakfast was plentyful and well presented. Excellent location for the dales but a long up hill walk from the town centre.

Badly overcooked breakfast,hard bacon, dried up tomato and mushrooms, crunchy black pudding. Overcooked dinner, dry, overcooked chicken. Five to ten minutes running the tap before water got hot. Hotel and grounds do not match the description very well. Example photos must be a few years old.

Stayed overnight when celebrating a friend's birthday , the hotel strikes me as being in need of some tlc as we where warned at check in the hot water takes a while to come through, this proved accurate as the next mornings shower was an adventure on the whole considering the age of the hotel it was fun , the bar was well stocked and the breakfast was good

We stayed at the craiglands hotel on a groupon deal for 2 nights and it was a very good deal. We've stayed at this hotel 4 times over the past 3 years and always find it a pleasant stay in a good location

We were placed here hastily by Expedia after our original place let us down at last minute. After booking staff rang and emailed to let us know that there would be a function that evening. They placed us as far from it as they could and although they could not give us a family room as in our original booking they gave us adjacent rooms at the end of a corridor. Although it could be classed as expensive for food, we expect this in a hotel and the food was fine. The rooms were clean, the beds large and comfortable and the robes and towels provided were of good quality. The staff were all personable and helpful, on leaving our girls were presented with toy plastic ducks, a nice memento for them. If needing to visit this area again we would definitely stay here.

Nice Welcome, Room newly decorated, new Bathroom suite. Bed very comfortable, Breakfast was lovely choice of Cereals, Fruit, Toast etc followed by a full English Breakfast, served to your table by a friendly waitress. When booking we were asked if we were ok with stairs, as lift available.

Room clean n tidy, bed comfortable, a bit of refurb work going on but no noise issues. Hotel llocation ok,just a short walk to centre of Ilkley. This was a last minute short break so got a good deal on the price. Only negative was didn't get to explore the grounds of the hotel, Not the hotels ffault , poor weather.

Visited this hotel for the second time on business. First time was ok, but this second visit was a disaster. I use Best Western a lot as Platinum member and have never before been so appalled especially at a Best Western Plus styled hotel. On arrival the reception area was very cold. We checked in at around 3pm, were told that it could take 10-15 minutes for hot water for a shower because of the old plumbing. We went to the allocated room, it was freezing cold and smelt of stale smoke, there was a water leak in the bathroom. I rang reception, they said they would bring a fan heater. It was so cold that we went back to reception and stated that we were not happy with the room. We were given another room. We went to this room and found the heating blasting out at full tilt. There was no way to regulate the heat. The room was far too hot but we were resigned to using it. Even opening the restricted windows did not let us cool the room down. The radiator was also bumping and rattling all the time which we could not stop. In the bathroom the sink was cracked. We went for dinner in the brasserie, it was very cold, there were some electric heaters but they did not make much difference. We were told that contractors had turned off the heating to work on it and had forgotten to turn it back on. Disgusting! We stuck it out for the two days of my business trip and latterly discovered that the contractors were working installing a spa and that the work would continue until June. This hotel should not be rated as a Best Western Plus and I would not recommend it to anyone especially whilst this work is being done. There was no indication that construction work was going on when making the booking. There should have been a good selection for Continental breakfast according to the menu, there wasn't. The service was poor.

Hotel was good, nothing amazing but clean, staff were nice, bar/restaurant nicely decorated. The room was small but nicely decorated, clean and had everything you need for one night. Location is great, especially as we went to walk on moors and white wells. Centre of town is 3 mins drive, nice restaurants, we went to Piccolinos. Really no complaints. There was a bit of refurb work going on and was a skip outside but what do you expect, cant complete these type of works with no disruption. We had room service and sampled the nachos - good value!

I feel we paid top price and got a lovely room with modern en-suite. Service was good and staff very helpful. The water was cold that evening which we had read could be a problem. It was hot next morning. Building work going on so not looking it's best from outside but work finished 5pm so no late noise. Overall we enjoyed our stay

Stayed one night at this iconic hotel - I first came to an event here over thirty years ago and since then have attended weddings etc without complaint. So what a disappointment when I entered my bedroom. It felt like it hadn't been refurbished for many years and the bathroom must be one of the smallest I've been in outside of New York. On arrival, I informed reception that my TV wasn't working. The following morning it still wasn't nor was any other electrical appliance in the room. The electrics had tripped but nobody even bothered to attend. We didn't eat breakfast and so can't comment. We used this as an overflow to a family event which was fine if you just need a bd. If you want a luxury weekend escape, this will not be the place for you.

We had a buy a gift voucher from my son and his new wife and chose this hotel. What a mistake. Room 105 was smelly, not properly cleaned especially the skirting boards. The worst thing was dirty water coming up the sink plug hole which would not drain properly. The room was cold but was told heating would kick in at 6. Didn't wait to see and the promised heater never appeared. The pleasant receptionist did apologise and moved us to another room Obviously this hotel gives the worst rooms to people with vouchers. But why They must realise people will give bad reviews. If you have better rooms free why not give them. Surely this would encourage people to return. We certainly will not and someone needs to take this hotel to task regarding the dodgy plumbing and sewerage coming back up the plug. Not healthy!!! What should have been a pleasant stay as it was a gift turned into an upsetting experience.

We stayed one night. The room was quite nice with big en suite bathroom that seemed to have been recently done. Breakfast was okay but people had to wait for platters to be replenished so not the most efficient service.

present afternoon tea for Christmas tea was fine but seemed short staffed used to go many years ago to dances so interested to see how it was now no signage to carpark which seemed to be being altred then abandoned and a mess the hotel looks as though it needs lots of TLC

lovely old building with loads of character. quiet during our mid week 2 night winter break, and the staff all made a fuss of us, spoiling us at breakfast. Shannon on reception was particularly helpful re my needs (due to health problems).. Large carf park. Well situated for Ilkey, very easy to walk into town down the hill. very clean, good value for money.

Rooms are mixed with some having been updated and others not so. I have stayed in rooms with a nice size en-suite but also recently with an en-suite the size of a large cupboard. Staff pleasant and helpful. Breakfast very nice. However a hot shower is almost an impossibility... either as a result of a complete lack of hot water or if by a miracle you get hot water, absolutely no water pressure. There are far nicer hotels and B&Bs in Ilkley.

An old building but immaculately clean, stayed for three nights and enjoyed it, but let down by poor customer service. Reported on the second morning that the towel rail in the bathroom wasn't working. Reception said they would get someone to look at it. When we left after three days nobody had been and there was no explanation or update from reception. The day after returning home, I emailed the customer services manager to say that I'd left my electric shaver in a plug socket in the room and if it had been found I would be happy to pay in advance for the cost of posting it back to me. They never acknowledged or replied. First and last booking with Great Western.

So beautiful, fantastic staff and brilliant fresh cooked breakfast , Service really above and beyond . Made our weekend an excellent and relaxing experience. We will be back at the earliest opportunity. The food was amazing and the staff 12 out of 10.

Our second visit to The Craiglands Hotel in around 7 years. The staff were pleasant and helpful, and even though we were only there for two days the room was cleaned with a change of towels. The food was top notch and freshly prepared. We were warned that the water may take a while to get warm when running a bath or shower but we never had a problem, it was hot right away. The room overlooked the carpark, room 106. Very clean, 32" Samsung TV on the wall opposite the bed -high enough so you could watch it laying down without looks down your nose - The bed was very comfy and the bathroom was plush with a modern shower, bath and faucets. Breakfast was different on both days. Day 1 we ordered it. Day 2 was a buffet. Continental with cereals and toast were available on entry with fresh juices, tea and coffee. Defiantly will not be the last time we visit The Craglands Hotel

Room was small, but warm, cosy and clean. Bathroom was even smaller and shower pressure was poor. Staff were cheerful and friendly. Meals a bit of a mixed bag. Evening meal was fairly average and choice very limited. It was, however, hot and service was good. Breakfast was excellent, with a good choice of continental and English breakfasts.

This is the second year we have attended the Christmas event - this year was "winter wonderland". The place was fully booked which is always a good sign, atmosphere and music were great and all in all we had a fantastic night. Kari looked after us especially well so she deserves a special mention. She goes above and beyond what is expected of the staff.

Just got back from a weekend stay at The Craiglands. Having read the reviews on here prior to arrival we were apprehensive but as soon as we arrived our doubts were cast aside. We received a warm welcome from reception who explained about the plumbing for hot water and were more than happy to point out places of interest for us to visit and took the time to chat to us making us feel welcome. Our room was well decorated with a front facing view. The floorboards were creaky but it added to the charm of the building and it is to be expected as the building dates back to the Victorian times. Our room was serviced daily and the housekeeping team were all lovely and nothing was too much trouble. We didn't dine in the hotel but the breakfast we had each morning was excellent, there was a continental buffet and the hot selection was cooked to order. All in all we enjoyed our stay and would not hesitate to stay here again if we were in the area. We will be recommending it to friends and family.

Attended a Christmas party with a group of friends and have to say its was the best one we've been to. We usually just go for drinks but decided to give the Craiglands a go. We arrived to a lovely decorated ballroom with beautiful centre pieces well thought out by the hotel which made it really feel like a winter wonderland. There was a bar within the function room so we didnt have to go far for our drinks and the bar staff were great always checking to see if we were enjoying the night and they were always more than happy to help if there was a question or the drink we wanted wasnt on their bar. The meal was a lovely three course dinner with tea and coffee after, which was served promptly and was well presented by the chefs. The chefs clearly put time and effort into making the meal and I have to say myself and my friends all thoroughly enjoyed the food. The reception staff were most welcoming and directed us to where we needed to be for the event and they offered a cloakroom for storage of our coats for the evening. At the end of the evening they called a taxi which made it less stressful for us. The whole event was enjoyable and we will definitely be booking again for this coming year, it was far more enjoyable than just drinks with friends.

Just returned home after a fantastic two night stay at Craiglands Hotel. A real hidden gem in a great location for adventures family's. From start to finish couldn't fault the hotel or staff. THANKS for am enjoyable stay see you soon..

Stayed here just after new year with the wife and children, a great stay, lovely rooms and food. Everyone we spoke to was very nice. we stayed in room 138 which was very spacious and quiet. We would definitely recommend.

AVOID LIKE MAD. I have just come off the phone with the manager who after voicing my opinion to him of how things ran at our annual Christmas party he just came out with excuse after excuse and apologies all round. !!! The whole experience from booking with a very shirty events coordinator to the actual night, Service, food, and the attitude of the staff. AVOID THIS HOTEL...... If the manager had offered us some sort of compensation and showed some compassion and understanding instead of just repeating how sorry he was of how the night was but there was nothing he could do I would not be on here now. From a very angry customer who took 28 people to this hotel with rooms and food and this this what you get back....

We enjoyed our stay whilst visiting family over Christmas, in a very spacious 2nd floor dog friendly room. Everything was beautifully clean (if slightly dated). We just felt so lucky to be able to have our dog stay with us! ansd to be able to walk straight onto the moor who's gate is immediately adjacent. Breakfast was good and all of the staff were friendly and helpful. Only tiny issue was that hot water took a very long time to come through in bathroom and at very low pressure. We will definitely be coming back when next in the area

Stayed at the Craiglands between Xmas and New Year, the hotel was quiet and service very good. Room spotless clean and beds comfy. Nice bathroom very good value and breakfast was lovely. Only let down was no kettle or refreshments in room. Nice big car park and just 10 minute walk to centre of Ilkley for great individual shops and eating facilities. We will definitely return.

We were a table for 4 senior adults. The food was delicious, served well and not rushed. I remain in awe of the pate, the mushroom dumpling and the quantity and quality of the turkey. Well done to the kitchen team and serving staff. Reasonably priced for 7 courses and in a relaxed and friendly atmosphere. It was nice seeing the family groups and tiny children and as the room was so big the noise was not intrusive. All very professionally executed and I highly recommend. We stayed in the hotel and our room was newly refurbished with quality bathroom and fittings and with good quality linen and towels. Suffered the creaky floor problem though plus the guest above us took a bath at 1.00am on Xmas morning - as you do. He settled by 2.30 am but was up for a wee at 5.30 again. We tried to spot who it could be at breakfast the next day! Get a second floor room is my hot tip.

We have just stayed in this hotel over New Year and attended their Gala Black and White Ball. We have attended this event on several previous occasions. The hotel had been looking tired with poor attendance and I was pleased to find that at this last chance event someone has really gone to a lot of trouble to reassert this hotel as a premier event venue in Ilkley. The staff attitude was without exception helpful ,friendly and caring. The whole venue has received a makeover from bedrooms to public areas. The New Year even itself was well attended by a crowd of mixed ages all enjoying an excellent atmosphere in an attractively decorated room. A 7 course meal was well prepared, served quickly and hot with plenty of staff to hand. A better event than expected from a three star hotel. A very late breakfast and check out the next day was much appreciated . Breakfast itself appeared to be freshly made in spite of our late arrival to the sparkling white breakfast room. We shall be pleased to attend as a group next year. Suggest you dont leave bookings to the last moment.

One of the best New Years Eve parties we've ever attended. We stayed 2 nights and had the most enjoyable experience. The buffet on NY Eve was fantastic and included a fully dressed salmon, smoked salmon, braised beef, carved beef & ham, seafood platters, hake, chicken breast with garlic mushrooms and lots more. There was so much food, it was incredible. Desserts followed then coffee and marshmallows and then at midnight we we all served haggis! There was a piper, a live singer, brilliant disco and the children didn't sit down, the DJ even let the children join in and sing. The manager Khem was so welcoming and made a fuss of everyone. We are already making plans to come here again next year. Amazing value for money, great food, spotlessly clean with great staff - I can't recommend enough.

We have just arrived home from a wonderful stay at Craiglands. We visited for our 7 year anniversary together. We were upgraded due to this which was a lovely gesture. Room had a large comfortable bed and great view. Bathroom very clean. We went to the soul and Motown night whilst there and the meal was very nice. Staff very good. They were friendly and attentive. Singer was good but not great. Dj was a bit old fashioned but a great night was had anyway. Event Room looked lovely too. We have stayed here a few times now and had afternoon teas and really love the place. Thank you for a lovely stay. Can't wait to return. You made our anniversary special.

We have stayed at this hotel before & always found it to be comfortable and accomodating. The staff are friendly and welcoming. As anyone who travels knows it's unusual to return to the same hotel to find things exactly the same and that was the case here. The lift had changed and seemed somewhat unreliable! Not a major problem as we were only on the first floor but we stayed 3 days and no one appeared to fix it. Other than that I would happily recommend the hotel to anyone!

Attended a work's Christmas party here. Lovely looking hotel, in a very nice location. The staff were okay, really expensive drinks, poor quality food. The food was bland and quite tasteless. Would not rush back.