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Vorteilscode

Best Western Hotel Hermiston Inn, Hermiston

4.5/5  - basé sur 231 notations.
2255 S Highway 395, 97838-9466, Hermiston, United States - Karte ansehen

Willkommen im Best Western Hermiston Inn!Unser Hermiston-Hotel, das in unmittelbarer Nähe zur Autobahn 395 liegt, ist aufgrund der einfachen Anschlussmöglichkeiten die bevorzugte Wahl von Gästen auf Tagesausflügen oder Geschäftsreisen. Im Best Western Hermiston Inn wird Service großgeschrieben. Bei uns werden Sie sich wie zu Hause fühlen. Gästen steht ein 24-Stunden-Restaurant vor Ort zur Verfügung, aber um die wichtigste Mahlzeit des Tages kümmern wir uns persönlich. Morgens erwartet Sie ein kostenloses warmes Frühstück mit heißen Waffeln, Rühreiern, frischem Gebäck und Obst, Müsli und Cornflakes sowie unserem berühmten reinen Arabica-Kaffee. Die beliebtesten Attraktionen der Gegend sind von diesem Hotel in Hermiston aus in wenigen Minuten mit dem Auto erreichbar. Das Pendleton Round Up, das jeden Sommer stattfindet, führt Rodeoliebhaber aus dem gesamten Land hierher. Golfspielen und Angeln sind beliebte Sportarten und in der Nähe unseres Hermiston-Hotels werden Sie genügend Möglichkeiten vorfinden, sie auszuüben. Das nahe gelegene Wild Horse Casino Resort bietet Ihnen Ihre Lieblingsspiele und Automaten. Unser Hotel in Hermiston, eingebettet in die wunderschöne Landschaft des östlichen Oregon, ist auch bei Gästen, die nach Idaho oder Washington State reisen, ein beliebter Zwischenstopp. Das Hotel liegt mitten im Weinanbaugebiet! Zahlreiche regionale Weinkellereien und Brauereien warten darauf, entdeckt zu werden. Ganz gleich, ob Sie privat oder geschäftlich unterwegs sind: Unsere Zimmer erfüllen alle Ihre Anforderungen und übertreffen sie sogar. Als Markenhotel eilt uns ein guter Ruf voraus. Das Hermiston-Hotel verfügt über freundliches Personal, das eifrig bemüht ist, Ihren Aufenthalt so angenehm wie möglich zu gestalten. Wir garantieren Ihnen bei einem Aufenthalt in unserem Hotel qualitativ hochwertige Laken, ruhige Zimmer und reichlich Parkplätze. Gerne geben wir unseren Gästen Empfehlungen zu Restaurants, Unternehmungen und Aktivitäten im Freien. Wie können wir Ihren Aufenthalt hier noch besser gestalten?Reservieren Sie Ihren Aufenthalt im Best Western Hermiston Inn und freuen Sie sich auf eine komfortable, entspannte Reise!

Best Western

Hotel Hermiston Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Restaurant
    Restaurant
  • Beheizter Pool
    Beheizter Pool
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 231 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
131
Sehr gut
71
Befriedigend
16
Mangelhaft
7
Ungenügend
6
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
8
Alleinreisende Alleinreisende
13
Familie Familie
86
Geschäftlich Geschäftlich
41
Geschäfts-<br>reisende Geschäfts-
reisende
59
Geschäftsleute Geschäftsleute
44
Geschäftsreisende Geschäftsreisende
49
Paare Paare
55
Reisen mit Freunden Reisen mit Freunden
7
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"A veryNice Friendly Hotel"

5
08/07/2018

This hotel is was a great place to stay. The staff was very friendly and always there if you needed somethin. This was the first night of a 10 day trip and I unfortunately left my hearing aids in the room. I called the room that night and they told me they found them and would hold them till I got back on the 28th. The room was very clean and a great bed. The complementary breakfast in the morning was very good. Yes we will be back.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for writing a review! We are very happy to hear that you enjoyed our hotel and the staff was friendly and efficient. It's great that you found value in your stay. We look forward to seeing you again!

"Nicest people, good night's sleep, and a full breakfast in the morning"

5
08/06/2018

Called at the last moment and got the room we requested and the right price. Super easy check in and check out. Complimentary nightcaps available though we were too tired to get them. We recommend them!

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you so much for the kind words and letting the Trip Advisor community know about your stay! We hope to see you again soon!

"Always comfy"

5
19/04/2018

Friendly staff clean room great breakfast. We stay here often. The place was remodeling last time we stayed. The work is complete and the place is looking good. We would highly recommend staying here??

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for being a loyal customer! We promise to do our best for all your stays with us. Hope to see you soon!

"Weekend in Hermiston"

5
18/04/2018

Stayed here this past weekend and loved it! The beds and pillows were really comfortable, and the room/ bathroom was very clean. The hotel itself was nice and quiet. There was a variety of selections for breakfast. Definitely will stay here again on my next visit to Hermiston!

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for your recent stay with us! We are happy to hear that you were pleasantly surprised by our brand new pillows! Hope you continue to stay with us.

"Ok but noisy"

4
10/03/2018

The property and our room were very nice, spacious and comfortable. My husband & I appreciated having 2 sinks in our room. His and hers. In the morning, I liked that the bathroom had a heat lamp. It felt good to be warm when drying off after a shower. My one big complaint is the outside noise. All night there were trains and semi trucks passing by. Even with my earplugs in and the room fan running all night, I still woke up often due the trucks and trains.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for your recent stay with us! We're glad the pros outnumbered the con. We do hope you consider staying with us again in the future. Thank you for the review.

"They really helped us out."

4
18/12/2017

So I had booked a stay at another hotel which was having work done on there pool. We called over to the Best Western and the matched the rate that I was getting at the other hotel, which was very nice. The rooms were clean and the breakfast was good also. The pool is huge but it was very cold, would have been perfect if they had a hot tub. Thanks for the great stay.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for your recent stay with us! We are happy to hear you enjoyed your stay. Sorry for the inconvenience of the pool being too cold. We passed on the message to the maintenance crew. We hope you stay with us again!

"Thanksgiving with Family"

4
26/11/2017

Clean with good service and a decent breakfast. Easy to book a room. On the outskirts of town so it's quiet. Makes it easy to visit family and yet have my own place to stay. There is a restaurant right next door that is open 24 hours.

"Very comfortable hotel"

5
25/11/2017

We really enjoyed our stay, the bed very comfortable. The help also a recommendation for staying here. Breakfast was good and supplies did not run out. We will stay here when we visit with family in the area. A little way off of the highway but with the extra drive to stay in a quiet location. There is a Denny's restaurant right next door which gives a discount to Best Western customer and the desk gives a coupon to each Best Western guest of legal age for a glass of wine or a beer.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks Rob B for the 5 star review! We are so happy to hear you enjoyed your stay. Thanks for staying with us again. See you soon! Happy Holidays!

"Oasis in the gorge"

5
15/11/2017

One night stop for business after a 5hr drive. Great staff, nice new facility on the outskirts of town. Denny's is across the parking lot for a quick meal. BW provided a drink coupon. Hi-speed internet performed well. Will stay again if I am driving this way again!

"Friendly Staff"

5
30/10/2017

Stayed 2 nights here and it was great. The staff was super friendly, a variety of options for breakfast and fresh coffee & cookies throughout the day was a nice feature for the lobby. Hotel was conveniently located to everything we needed to get to.

"Hermiston Horse Auction Stay at the Best Western"

5
17/10/2017

Excellent staff and accomodations. Our experience with Josh was great as well as the checkout process. The accommodations were right near the auction and right next door to Denny's. My wife and I would gladly and will for future events stay there.

Jessica N, Owner at Best Western Hermiston Inn, responded to this review
Kristina, Thank you for your recent stay with us! We are happy to hear you had a pleasant stay and the staff was friendly and efficient. We look forward to seeing you again!

"Clean Friendly Environment."

5
09/10/2017

The hotel was very clean, quiet and is staffed with very helpful and friendly folks. We were given lots of bottled water, snacks and received a discount at the Denny's restaurant right next door. Breakfast a the hotel was very good and the swimming pool was just what was needed after a day on the road. Beds were comfy and overall the room was clean and cozy.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks for the 5 star review! We're all so glad that your enjoyed your stay with us. If you're ever back in the area, we do hope you come stay with us again! Thanks from all of us!

"Bad Checkout"

2
09/10/2017

I would have given this hotel a 4.5 to a 5, but because of the checkout experience i would give it maybe a 2.5. Everything else was very satisfactory. If I am the only one to receive such a situation, I would recommend this hotel.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
I am so sorry to hear about your check out experience. I will be sure to speak to everyone on the team, to ensure that we don't miss the opportunity to accommodate our guests from check in to check out. If I can be of any more assistance, please feel free to contact me directly at 541-564-0202. We appreciate your feedback and that you took the time to lease us a review.

"Accommodating and Comfortable"

5
25/09/2017

When I reserved the room, I indicated that due to arthritis, I am using a walker to get around and asked for a room close to check-in, to save long walks to and from the room. We were given the first room, just around the corner from the lobby, which was very comfortable and suited our needs.

"GREAT PLACE TO STAY FOR PENDLETON ROUND-UP"

5
18/09/2017

Hotel is very clean,well staffed and all employees are very helpful and extremely professional. We stayed here for the Pendleton Round-Up (22-miles west of Pendleton approx.) Quiet area, great breakfast and easy access from freeway. Overall great experience.

"Great choice!"

5
17/09/2017

Everything you need for a good night's sleep: very clean and comfortable room, comfy bed and pillows, helpful staff, free breakfast. Denny's across the parking lot was an added bonus. Great choice for Pendleton Round-up lodging.

"Great stay!"

5
13/09/2017

Hotel was busy with lots of over the road travelers, truck drivers, and construction/industrial workers. Denny's is in the parking lot, which is convenient. We arrived late and left early. It is out on the perimeter of town, so quiet and reasonably priced. It was neat and clean and what looked to be recently updated. Surprised to find gluten/dairy free items available at breakfast. Breakfast was very good and kept stocked well. All around great stay.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks so much for taking the time to write a review! Its greatly appreciated and we're glad you enjoyed your stay with us. Thanks from all of us at BW Hermiston Inn!

"Great stay for the Eclipse"

5
30/08/2017

Place was Full!! But the staff and all the amenities where outstanding. Surprising the Staff at breakfast kept everything Stocked and clean. bed was a little soft but still had a good nights sleep. 2 nights in fact.

"A neat place along the road"

4
27/08/2017

Stayed there the day before the great american eclipse because of the neat, quiet location and reasonable prices. Overall great value for the money. Would go back there if travelling the area. Plus you get a free beer/glass of wine at the Denny's next door (the only restautrant within walking distance along the road)

"Great Place to Stay!"

5
27/08/2017

This Best Western is a great place to stay. Neat, clean and fairly new. The front desk staff was very helpful. Fresh cookies and coffee were waiting for our arrival. The room was clean the bed was great. One complaint the water didn't get very hot for our shower in the morning. There is a Denny's right next door for your convenience. We would definitely stay here again.

"Vacation"

4
24/08/2017

Friendly, very clean place to stay good morning breakfast, reasonable prices, quiet at night Denny's right next door nicely located off freeway Good restraunts in town family friendly pool and work out area

"Simple and Comfortable"

4
23/08/2017

Very effective at satisfying your lodging needs. Comfortable, clean. Breakfast is kept well stocked. Denny's across lot offers discount for guests. Water is softened, making rinsing difficult. WIFI adequate.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks for taking the time to review us! We're glad you enjoyed your stay with us!

"Great hotel for the price in the area"

4
14/08/2017

Great hotel though a little way in from freeway. Definitely better than many other 3 star rated properties on priceline and others. Bathroom curtain type / quality can be further enhanced but overall a satisfying experience with a great staff around to take care of needs from check-in to check-out.

"Solid place for a night's sleep"

4
10/08/2017

Nothing fancy, but clean and safe. Nice deal for a dinner at the Denny's next door. Great for getting a good night's sleep while visiting the area. The hotel wireless worked fine for my daughter streaming Netflix shows on her phone.

"Pool not working"

3
09/08/2017

The room and breakfast was good. I would have given 4 stars but the pool was not working. This is a bummer when you arrive with 4 kids after a long road trip. They did not provide any alternatives. The adults got free drink vouchers for the Denny's bar next door.

"Great stay in Hermiston"

5
08/08/2017

This hotel was great. The staff, the room, the breakfast were all outstanding. We would definitely come back to Hermiston and would probably more then likely stay stay at this great place. From check in to check out this was a great place. Thank you!!!

"Nice hotel, excellent staff"

5
01/08/2017

They guy who checked us in was very nice and helpful. The Best Western exemplifies on how the Best Western's are usually run. He seemed to out of his way to help us and offer us everything he could. Please if you can stay here do you will not be disappointed.

"Wow outstanding"

5
29/07/2017

The staff at this hotel were great and very pleasant to deal with after the Quality inn experience in Federal Way Washington. Having a Dennys in the parking lot and the hotel giving a discount there was a bonus. There was a lot of parking available and the breakfast was very good.

"Great customer service"

5
29/07/2017

We enjoyed our staff and the staff were a big reason for this. Very clean hotel, easy access to the Pendleton motorcycle show. Comfortable rooms and quick breakfast provided. We were greeted with a bottle of water and prompt check-in.

"Two thumbs up! Nice place, great value! "

4
25/07/2017

Facility was like new. Much nicer than I expected for the cost. Obviously did a full remodel recently. Clean, quiet, comfortable. Pool was perfect for the kids and even the breakfast exceeded expectations and was clean and well equipped. I have a dairy allergy and they even offered almond milk which was a nice touch I don't see often! Super friendly staff too. I'm pretty picky about hotels but would definitely stay here again!

"BW Hermiston where live is sweet"

4
20/07/2017

Out here ,eastern Oregon,you won't find the fancy 5 stars,however if you need a good night sleep and some comfort this one is a good choice.Just out of I84,not far away from eastern Washington wine country and of course Hermiston,home of these sweet melons.Lets not forget about McNary Dam,worth a visit. But I digress,motel is clean ,good Internet connection,quiet.Tap water may be a little warm in summer,not motels fault but as a regional thing.Best Western gracefully offers complementary bottled water.There is a bonus in all this,a restaurant Denny's is just across parking lot and Best Western offers you a voucher or two good for select beer or wine,food is good too.I can say for sure that on this one trip I got my money worth it.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You so much for taking the time to review us! We're glad you enjoyed your stay with us and do hope to see you again in the near future! Yes! Free water bottles! As much as you need since we do have hard water in the area! Glad you had a good visit!

"Convenient to Highway for travelers"

5
19/07/2017

Well managed recently renovated hotel is conveniently located for travelers. Great hot or cold breakfast. Impeccably clean room with pleasing decor. A great leather recliner to crash in and enjoy TV. Lots of local restaurants nearby. Good size refrigerator.

"Easy stay"

5
17/07/2017

We needed a room last minute on our way home. Easy reservation process, check in was fast and the room was very comfortable. Breakfast choices of waffles, eggs, bacon, hash browns, cereal, fruit, juice etc. All very good. Would stay there again!

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
We're all so happy to see that you enjoyed your stay with us! A little secret, some of the items in our breakfast is from Denny's :) Glad you will come back. Thanks You for taking the time to do the survey.

"Great start to a trip. The location and services were easy. There was no frustrations with lack of c"

5
17/07/2017

Great start to a trip. The location and services were easy and comfortable. Check in was very quick and hassle free. There was no frustrations with lack of good customer service. They even gave us free bottled water!

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You! Thanks for taking the time to do the survey and letting the TripAdvisor community know about your experience! The staff and I are happy to see that you enjoyed your visit with us! Thank You again!

"Vacation"

5
15/07/2017

By far, THE best hotel we stayed in during our weeklong trip across the northwestern US. The gentleman that was on duty at check in was very friendly & helpful. The room was beautiful & spacious. Breakfast was delicious. The gentleman. On duty at check out was very friendly & even packed us a goodie bag to go. Definately a place I'd stay at again.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks for your review! We're so glad to hear that we were the BEST :) Awesome! The staff are truly grateful for your comments. Again thanks for taking the time to let the TripAdvisor community know about your recent visit with us!

"Clean and quality for the price"

5
11/07/2017

very clean, nice rooms, nice staff. Breakfast was good. restaurant right next door if needed. Comfortable beds. Over all good quality for the price. we got in really late and our room was ready and the staff was very accomodating

"FRIENDLY AND EASY"

4
08/07/2017

Easy check in, very nice room, close to shopping, very quite, clean, friendly staff, lots of parking, indoor pool, nice breakfast, easy access. Off the freeway a short distance, very friendly town, Swimming pool and spa were very clean with plenty of towels. The internet service in the lobby area kept going off line. Staff were present and most helpful.

"Business Trip"

5
01/07/2017

Staff was extremely accommodating, they go above and beyond the service of an average motel. The facility is nice and clean with great amenities. My 3 week stay was better than most. I would definitely recommend the Hermiston Or. site to everyone.

"new truck"

4
27/06/2017

as I have stated in almost of my past stay, there should be some sort of out side seating for the guests to avail themselves of when taking a smoke break. Other than that , Best Western motels are the only place to visit and spend the night

"Hermiston OR Best Western"

4
26/06/2017

Located on Hwy 395 just a half mile or so from the city limits of Hermiston OR. Not a bad location but not walking distance to anything except the Denny's next door. Very helpful staff, rooms were clean and comfortable. They did offer a 10% discount to Denny's and a couple of beverages there, so it made it worth going next door to eat and have a beverage rather than driving into town. They have a nice pool, but no hot tub, after competing in a Spartan race earlier that day it would have been a nice welcome to have a spa to soak in. Quite also which is nice sometimes all you hear at night is noise traffic at some locations.

"Hermiston"

5
18/06/2017

A bit out of town, with only Dennys to eat at, but was quiet and very comfortable. Enjoyed our short stay, wish it was closer to town. Very friendly staff. Breakfast was ok, nothing spectacular but better than rolls and coffee.

"Just a quick trip"

4
12/06/2017

Not a bad stay. Have stayed at this same Motel in the past and haven't had any issues. Josh, at check in was very helpful and courteous. Explained everything from the location of our room, to the breakfast area. How it would be easier to get to our room. Asked how our day was going, told him that we were looking forward to having a cold beer with dinner. He then offered us a few complimentary drink coupons from the restaurant next door when he heard about our long day of being in the car. I wished I could remember the name of the lady who checked us out, I think it was Cathy, but she was just as pleasant. Never the less, if we have to stop by Hermiston again, Best Western is where we'll be staying.

"comfortable stay for a good price"

5
05/06/2017

I was greeted warmly by the staff at the Hermiston Inn. The room was clean and well kept. The bed was comfortable, thought the pillows were too thick for my comfort, fortunately I brought one with me. My check out was easy. I was given water for the road and a friendly send off.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
So happy to hear your enjoyed your stay. Sorry about the pillows :( Have a great week and come back and visit Eastern Oregon again soon!

"Very Pleasant Stay"

5
04/06/2017

Staff is great to work with you, we requested a down stairs room because of physical problem and the staff was great to see that our room was down stairs and close to the dining room. Room very clean, quite, comfortable. Breakfast excellent! We felt very safe with the need for your card to enter facility.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank you for completing a Trip Advisor review! We will be sure to pass on the message to the staff. We're glad you enjoyed your stay with us. As always, if there is anything else, let us know.

"Staff friendly, informative and helpful."

5
31/05/2017

Worth stopping to receive excellent service.We had a wonderful experience and would recommend it to everyone. Its 5-10 mins off the highway but worth it. Comfy beds. Nothing seemed to be of trouble for the staff.They booked our next hotel

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank YOU for your review! From the whole team, thanks! We're so glad your enjoyed your stay with us! As always, if there is anything else, please don't hesitate to let us know.

"Short soccer trip"

1
17/05/2017

Worst customer service ever!! Total Scam artists! We recently stayed here for less than a day because my daughter had an out of town soccer game. Front desk staff was no where to be found unless you went outside where they were smoking. The bathroom was dingy and musty with a fan that did not work. The kicker though is the extra $100 they charged my card after I returned home! I was told that housekeeping found pet hair in the room which is total crap!! There were 2 adults and 2 kids that stayed in the room. We were simply there for 1 soccer game and do not even own a pet!! I called to address the charges and was basically told too bad. What a joke!! Needless to say I called their corporate office and now have to deal with a ongoing claim while they "look" into it. We stay in hotels all the time for soccer tournaments and games and I have never experienced such horrible customer service in my life!!!

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once we received the call about the charge we did inform you that we would investigate what happened. We did call to notify you that the charge has been credited back to you and you will see it on your statement within five business days. We are truly sorry for the mistake we made on our end assuming that the hair was animal hair. If there is anything else we can do, you can reach me directly at the hotel.

"Convenient and comfortable."

5
16/05/2017

Room was comfortable and clean, and the hotel staff were all very friendly and competent. Hotel is near busy road but our room was quiet. Great location for easy access to Columbia River, Boise, or Tri-cities area in Washington. We stayed there to go to the Cold Springs National Wildlife Refuge -- hours of walking trails, great for birdwatchers.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks Jen for your review! Come back and stay with us again soon!

"Great rooms & friendly service"

5
10/05/2017

Big rooms and everything was in great condition. Denny's next door was handy but the breakfast room was by far one of the best I've experienced in any hotel with tons of options. If you happen to be in the area this is the place to stay!

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You so MUCH! We're so happy to hear your enjoyed your visit to Hermiston! Thanks for recommending us to the TripAdvisor community!

"I would definitely stay there again!"

5
16/04/2017

The Inn is run by really good people. The desk staff was very friendly and helpful. The rooms were clean and the maintenance staff was efficient and polite. I would definitely recommend this Inn for stay.

"Great stay"

5
09/04/2017

We checked in later due to baseball games getting out late. Everyone was exhausted and the front desk staff were super patient, helpful with where to eat, all around sweet. When we checked out the next morning the fella working was just as kind as the ladies the night before.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks so much for your review! Come back again soon! We will pass your kind words on to the staff.

"Awesome place"

5
28/03/2017

Friendly front desk staff at check in. Got the first Gold Member bag after staying at 2 other Best Westerns!! Received discounts at the Denny's next door!. Recently remodeled with fresh paint and lots of lamps and outlets. A very pleasant stay.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks Gail G! Your review is much appreciated and we're so glad to hear that you enjoyed your stay, and didn't mind the new hotel smell :)

"Snowbirds heading to the Northwest and Canada"

4
22/03/2017

Great staff...very friendly and helpful. The location is convenient. It had everything we needed and then some.We highly recommend especially as snowbirds returning home to Oregon, Washington and Canada. Very relaxing and comfortable place to recharge for your destination.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
We do hope you come back and stay with us again. Maybe a nice spring time visit! Thanks for your review!

"Comfortable and affordable"

4
15/03/2017

Nice hotel, it has a Deny's with a lounge next door. Very clean, new, very nice staff. Easy access to I82, 395 $ I84. It has a nice central location. It is a good value. I will stay there again when I am in the area.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Hi Mark! Thanks so much for your review! Its greatly appreciated that you took the time to do that! We're glad you enjoyed your time with us. Come back again soon! See you then!

"Luke warm"

2
07/03/2017

I've stayed here before and it's a nice place. Had a nice room last night was quite as very few people there. Bed was good but the shower in the morning was like warm at 630 am. I tend to like hot showers. So good luck with that. Small continental breakfast so don't get to excited.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You for completing the survey! We are so sorry about the hot water issue. We do have a note of it from your stay when you spoke to Colin, and its been passed on to maintenance! We do hope you come back again the next time you come through Hermiston!

"Nice hotel"

5
13/11/2016

Hotel seems new and clean. It's not a great location outside the city a little, but the staff was great, internet was better than most, plenty of outlets, Keurig in room, overall a nice place to stay.

"Easy access"

5
01/11/2016

This, more or less is the first place you come to in Hermiston when coming from Stanfield. They are in the process of remodeling, so all rooms are not available. The staff is very helpful and friendly. They have free cookies and coffee in the lobby. The breakfast selections are many and all are very good. There is a Denny's restaurant in the parking lot so all meals are handy.

"Good way-point"

4
19/10/2016

This place was a good way-point between Boise and the Oregon coast. For our trips to the coast we like to leave in the afternoon so this is a good stopping point after a few hours of driving. As far as the establishment goes it is a nice, clean, (being remodeled - mostly done in July 2016) Best Western. There is an adjoining Denny's and they gave free drink vouchers for either wine or domestic draft, two / adult. It would be nice for places to realize micro-brews are domestic, but none the less we had fun doing a mini wine tasting. Breakfast was nice. They have heated, and what I thought were nicer than normal chaffing dishes.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You so much for reviewing us! We're glad you enjoyed your stay with us! We're glad to hear that you liked the upgrades that we did! Remodel will be complete in December, so Thanks for you patience while we finish things up!

"Good Night's Sleep"

5
14/10/2016

The room was newly remodeled and spotlessly clean. The bed was comfy, with a touch of firmness. The staff was friendly and efficient. There is an exercise room on both floors. The included breakfast was heavy on the refined carbs; the coffee was surprisingly good. There is a restaurant across the parking lot.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thanks You so much for staying with us! Our team is so happy to hear that you enjoyed your stay with us! Please come back again soon!

"One night stop over"

3
08/10/2016

One night stop over on October 6th. Usual Best Western, nothing startling, just offering reasonable accommodation at a decent price. Room was ok, usual sound transfer problems from other rooms, fast internet, excellent front desk (Josh checked us in and he was truly exceptional), reasonable parking, Good location next freeway. Offered discount coupons for Denny' s Restaurant next door. Bottom line, would stay there again.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You so much for your review! As always if there is anything else we can do to make your stay more pleasant or enjoyable let us know! We are glad to hear that you will be back. Our remodel should be completed soon! Thanks again!

"A Pleasant Stay"

5
05/10/2016

We wanted to stay in a quite place and found this Best Western on the edge of town. It was quiet with a restaurant next door. The hotel staff were excellent and gave us coupons for a discount at the restaurant next door. Our room was clean, spacious and comfortable. We would definitely recommend this hotel to friends and will stay there again when in that area.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thanks for your wonderful comments! We at Best Western Hermiston Inn are so glad that you enjoyed your visit with us. We will see you again next time!

"Nice place"

4
28/09/2016

We enjoyed our stay. Our room was huge! There. Was some remodeling going on but our stay was fine. The breakfast was better than most?? We would definitely stay here again. The staff was very friendly and check in /check out went smoothly.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
So happy to hear that everyone enjoyed their visit with us! Come back and see us again soon!

"Great place to stay for the Pendleton Roundup"

4
26/09/2016

We stayed here during the Round up which was only about 30 minutes away. It got us away from the crowds and noise and with the Denny's next door being open 24 hrs we were able to get dinner one night and a desert the next after a long day at the rodeo and Happy Canyon. Also, you get a 10% discount if you are staying at the hotel. The room was clean and quiet (we were on the other side from Denny's), the staff was very accommodating, and the breakfast was filling.

"Great spot away from 'downtown'."

4
21/09/2016

On 395 just South of town in a quiet area. Denny's is next door for a meal, or a quick 5 minute drive into town. Undergoing upgrades, but still excellent service and nice room. Ample parking. Will stay again when in the area.

"Great Place"

5
20/09/2016

The staff was attentive, the breakfast was hot and good selection. The beds were comfortable and room was clean. The hotel was clean even as it is being remodeled. We enjoyed the pool and would have liked to have had a hot tub.

"Easy access"

5
19/09/2016

Nice quiet Hotel right on the freeway. Great room at end of hallway near back door for easy access for our service dog. Daily breakfast and great coffee. Staff was very friendly and the building was very clean. Lots of parking and right next door to a Denny's, the Hotel gave a free drink at Denny's for each client.

"25th Anniversary Plus"

5
15/09/2016

The staff really went out of their way to "pamper" us and help us celebrate our 25th anniversary. In addition our room was upgraded without additional cost and we were given several drink coupons to use.

"Good night"

5
04/09/2016

We try to pick Best Western when we can because we can usually count on quality. When we checked in we were given goody bags of treats for being in rewards program. Staff was friendly and efficient. Room was set up well. Breakfast was good. They had some organic options and plenty of choices.

"Best Choice In Hermiston"

5
19/08/2016

Staff was very helpful since we needed a little extra care. Everyone from the front desk to the breakfast room to the housekeeper was very cheerful and helpful. Our room was exceptionally clean, the complimentary breakfast was way above standard. Each table was clean and had a flower decoration. Made for a good start of our day. Talked to the women who was continually cleaning tables, counter, etc. and asked how long she had worked there. She said eleven years. Must be a good place to work to keep help that long. We recommend this Best Western as one of the Best!

"Moscow BW"

4
12/08/2016

Hotel is undergoing renovation, but that doesn't affect the service. Staff is friendly and helpful. Room was nice and breakfast was good. Denny's shares the parking lot for lunch and maybe dinner according to your tastes.

"Good stay in a cow town "

4
10/08/2016

I was on my way through and probably would not have stopped in the town but was tired Great front desk people and tons of good parking . Large super clean room . Soft water that makes you feel not clean when taking a shower Good pool no hot tub No food around except Denny's which was amazing good . The hotel gives you free drink tickets Would stay here again

"Beautiful western motel"

5
27/07/2016

We enjoy our motorcycle travels a great deal. We most stay a Best Westerns because of the quality of the rooms and the Motel overall. It makes traveling much more enjoyable when you can trust the place you are planning on staying. Great rooms and good breakfast, and the staff was awesome.

"Great Hotel!"

5
23/07/2016

This hotel was about 4 miles from I-84 but well worth the drive. It was clean, comfortable, and quiet. They also give you drink coupons for the Denny's lounge in the parking lot, which was really nice. The pool was clean and not overrun with kids; we had it to ourselves when we used it. The breakfast was good, and we will definitely be back. We stopped here on our trip from Washington to Oregon and Idaho and back.

"Nice motel"

5
17/07/2016

Wife and I were in the area for the Pendleton Whisky Music Fest and all decent lodging in the town of Pendleton was booked. Hermiston is about 25 miles west of Pendleton so staying at the Best Western in that town was a good option. The motel is clean and kept up to date by the owners. Our king room was very nice. TV, refrigerator, air conditioner, coffee maker, etc were all in working order. The parking lot is shared with a nicer Denny's restaurant for easy access to quick dining options. We give this motel our highest rating and wouldn't hesitate to stay here again, or recommend the place to friends. I very much doubt there are many comparable lodging options in this scruffy eastern Oregon town!

"Great Breakfast and nice place"

5
14/07/2016

We felt the Hermiston Best Western was an excellent choice for our stay to visit friends and relatives. The room was clean, roomy, and comfortable. The breakfast had many options, including several "healthy" choices that are often missing at motel breakfast bars.

"Late night stop"

5
11/07/2016

We went into Pendleton and could not find a room, took a chance off the beaton track and found the bestwestern, recently remodled with the smell of fresh carpet. Was well worth the stop. So if you find yourself trying to drive one more town and your close to Hermiston take the five minutes off the freeway and rely in Best Western.

"Very poor hotel"

1
11/07/2016

This hotel was horrible. At first my reservation could not be found for over 10 minutes until the clerk realized that they were looking at the wrong date. The hotel first floor stunk like a smokers lounge. The bedding was horrible. It was scratchy and stale. The room was stale as well. The shower was dirty and had hair on the walls and in the tub. The shampoo, conditioner and body wash that was provided left a filmy feeling. The towels were scratchy and dingy. The breakfast area had only 5 tables with 4 chairs each - 20 people can sit. I would bet that there are more than 20 people in the hotel at any time. At least the internet worked.

"The "Best" Best Western"

5
05/07/2016

We stayed at several BW hotels during our trip. This one was absolutely the BEST. The room was spacious and comfortable and very quiet. The Keurig was an added and unexpected touch. Food service was excellent, especially the complimentary breakfast. On the outside the building is a little plain, but the room and food service more than makes up for that. An excellent value!

"Nice Property"

4
15/06/2016

Nice clean property. Staff very friendly - especially Eric. Really went out of his way to help us out. Breakfast good and plentiful. A couple things to keep in mind, there are no elevators here, so you need to carry luggage upstairs. Also, you might want to take your own conditioner.

"Unexpectedly Nice"

4
06/06/2016

This is a very basic motel with a small lobby and no elevator (2 floors). It is not much to look at from the outside and almost appears pre-fab. That all changes when you get to your room. Also, Josh, the front desk agent we interacted with was efficient and friendly. He was more than willing to help with anything we needed. My room was large and would be called a suite anywhere else. It was decorated very tastefully by someone who knew what they were doing. I immediately noticed the way the scarf was placed diagonally on the bed - I found it very attractive. Our basic king had a sitting area with a sofa bed that was as large as the area the bed occupied. There were two large cabinets in the room. One held the TV and the other held only a lamp. They have the microwave on the vanity counter and I do wonder why they didn't place it on the other large cabinet (perhaps sufficient power wasn't available). The vanity counter is in the entry hallway, separate from the bathroom. The bathroom is nice and large and even includes a large wall mirror. I noticed there was no artwork on the walls and something over the sofabed might be a good addition. This microwave was very good - it was high wattage and great for making popcorn. There was also a large refrigerator with a stainless steel door. They have cookies in the evening. When we stayed there were two choices. They also offer a coupon for beer or wine at the Denny's next door. I appreciated the large, warm fresh baked cookies that appeared around 1800!! Everything was nice and clean in the room and the bed slept fine but the sheets were not as smooth as I prefer so that detracted a little bit from my overall comfort. Breakfast was decent - the coffee very weak but the OJ was good. The eggs were real and the sausage very, very good. I understand all the hot items are supplied by the Denny's next door as the hotel does not have a kitchen.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank you so much for taking the time to let other travelers know about your stay! We are all so glad to hear that you enjoyed your stay with us. Our team here does a wonderful job, and really do care about our guests experience. We do hope you come back again soon and stay with us!

"Hermiston Hidden Gem"

5
06/06/2016

The hotel is in the midst of remodeling and all the changes they have made so far are top notch. Room was comfortable, quiet, clean and had all amenities. A bonus- 10% off anything at the Denny's that shares the parking lot. The staff was respectful of other customers as well as enthusiastic about the remodel. Only difficulty is that Best Western changed their logo and it was hard to spot. Nothing the hotel can do about it, but just be on the lookout for the hotel and driveway.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You for your review! We are VERY excited about the remodel. As a brand we are all freshening things up! Including our logo! We do hope you come back and visit us again soon and see the end result of the remodel. Thanks for your patience during this process also.

"You have to travel through town to get to the hotel"

5
02/06/2016

The price to value of the hotel is very good. We stayed the night for less one hundred dollars. The beds were soft, the room was quiet, it had a tub, and the movie selection was good. The room was reasonably new and the lighting was good

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You! Your review is greatly appreciated! Please come back again and visit soon!

"Convenient spot in between Glacier & Crater Lake National Parks"

4
31/05/2016

We had changed to this hotel from BW Kennewick, having travelled from Whitefish and wanting to get a little further down the road. The hotel has been there 15-odd years but due to ongoing refurbishment works, looks a lot newer than this. Breakfast was fine and the BW keycard allows you to get 10% off of the bill for the Denny's next door. The hotel was also good enough to give you free drinks vouchers in the same establishment which was welcome. We didn't use the pool as we arrived feeling a little tired after a 7 hour drive from Montana.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank you for visiting us during your long travel! We would love for you to come back and visit the area again very soon. Hope your trip to Crater Lake was amazing! Thank you for your review!

"Stayed while traveling for business"

5
22/05/2016

Great place to stay. The staff is excellent. Denny's right next door. Its 5 miles from the interstate which is good for sleeping. I hate when I have to listen to traffic noise, hard to sleep. I would recommend if you would like a good night at a hotel this is it. Pool was nice to swim in. I travel a lot and this was a great experience. Thank you

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Come back and visit us for a fun trip! Thank you for your review! Its much appreciated!

"Best Western-Hermiston, Oregon"

4
16/05/2016

When traveling, I always check for Best Western rooms first. The staff here were courteous and professional. The room was clean and the bed was delightfully comfortable. This is the first Best Western that I have stayed in where they have switched form individual soap/shampoo/body wash bottles to a pump unit mounted to the shower wall. There was dried soap drop residue from the unit and it struck me as unclean, unpleasant, and unwelcoming to use. I did not use it. I like going "green" but using a soap dispenser like that in a shower that is "public" is not appealing, particularly when spending a fair amount for a nice room. I hope this will not be the trend for Best Westerns.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank you so much for your comments! We are actually going to go back to individual soap/shampoo/conditioners after our remodel is completed. Again Thank YOU! Come back again soon!

"Good location at east end of Columbia River WA-OR border"

3
27/04/2016

Good location, ready to start/end a drive along the Columbia River between Washington and Oregon. Friendly staff, solid breakfast, discount at Denny's across from hotel entrance. Only problem was some traffic noise during the night from Denny's, as many trucks stop there, and our room was on that side of the hotel.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank you for your review! It's greatly appreciated and we do hope you come back again really soon!

"Poor front seat service"

1
26/04/2016

I called in today 4/26/16 at about 11:30am to book a room for this week. The lady at the front desk was rude and unhelpful she seemed as if I was a bother calling.. For that reason I just disconnected the call without booking. Very un professional and did not fulfill her duty as a front desk agent.

"Heap good hotel for a stingy price."

5
25/04/2016

The room was clean and modern, the front desk gave every perk possible, the bed was comfortable, the location was next to Denny's and a quiet highway, and everything worked well (TV, internet, microwave, frig, etc.). And to top it all off, it was cheaper than any other quality hotel around - stingy to my favor.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Glad to hear that you enjoyed your stay with us! Come back soon!

"Highly Recommend it!!!"

5
15/04/2016

Great place to stay, I stay here once a week for work, they offer complimentary drinks and discount across the lot at Denny's, clean rooms, but the best part is the customer service every time, from housekeeper and from Collin and Cathy at the front desk, highly recommend it.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You so much for reviewing us! It's greatly appreciated. As always thank you for staying with us! See you again soon!

"Swimming pool"

1
23/03/2016

new carpet in the hallways and a new foyer. I wanted to go swimming in their swimming pool. I got all ready and headed down to the pool. There was a childs birthday party going on poolside, so there were a bunch of kids in the pool, not enough seating and their was bunch of boxes along two of the walls.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You for your recent review. We do wish you come back to see us after our remodel has been completed. Our apologies for the swimming pool being crowded. We had two very busy weeks with families traveling during spring break. Also, regarding the boxes in the pool area, to ensure the hallways are clear we have been storing new furniture as it gets delivered in the swimming pool area. Again Thank You for the review and taking the time to let us know how we are doing! Please come back and visit us soon!

"Nice place. Free drinks and real, hot breakfast from Denny's"

4
13/03/2016

Hubby and I stopped here on our way to Seattle. It is kinda in the middle of nowhere, but it is certainly a jewel. The room was clean. The bed was soft. The linens were average. They have a keurig in the room. There were free cookies in the lobby..score for me!! Hubby wanted to get back on the road, but found out the Denny's next store was bringing over the hot breakfast of sausage, gravy, biscuits and eggs...score for him! They had bagels, nutella spread, cereal, and fruits too! The staff were very friendly as well. We were treated great! The clerk even gave us free drink tickets to the Denny's for beer or wine if we wanted to eat dinner there. Who knew Denny's served beer? There was even a shoeshine kit in the room! I would highly recommend staying here.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You so much for your review! The Keurig does make life a little easier when traveling doesn't it? For breakfast, Nutella and Denny's, who can pass that up! We are so glad that you enjoyed your stay. Come and visit again soon when you are passing through again. Thank You

"Nice place due to lack of acceptable options"

4
18/02/2016

Normally I wouldn't write a review of a Best Western because you know what you're going to get. And the Hermiston BW delivers. The only reason I write this review is because after seeing the other reviews and speaking with other business associates in town, this may very well be the best option. Most of the other hotels are flea bag joints that you wouldn't trust. The only down side is that the only close restaurant is the Denny's Diner that shares a parking lot. However, you are given two free drink vouchers per person/per night that you stay at BW. These drinks are good for a Coors, Bud Lite, or Miller Lite, I believe.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
So happy you enjoyed your stay with us! We are a little ways out of town, a mile or so, but we try to make up for that with the services at the hotel and restaurant. Please come back soon!

"Best Western Hermiston Inn, Hermiston, OREGON"

5
21/01/2016

Newly remodeled rooms, lobby and hallways. Still some areas being worked on, but were not a distraction. Laundry facilities, that actually worked, in hotel are a plus. Restaurant next door is also a plus. Special rate,not advertised, for veterans - 35% less is rooms are available.

"Always reliable and decent"

5
18/12/2015

I have stayed at this particular hotel for several nights over the past few years. They are currently remodeling, which is making it nicer. I did not have an issue before, but it does look more modern. Always friendly and helpful staff here. It is conveniently located in the same parking lot as a Denny's which is also reasonable. Excellent for a decent nights sleep on a work night.

"Great Experience"

5
15/12/2015

This place was top notch. My family and I stayed at the Hermiston Best Western for a basketball tournament the weekend of November 14th and 15th. We booked a king suite room. Our room was clean and very large. My wife and 1 year old daughter slept on the king size bed. My 8 year old daughter slept on the couch cushions on the floor and I slept on the hide-a-bed couch.

"New Carpets and a Fresh Look"

5
07/12/2015

This is a good place to stay. We were attending the Holiday Hoops Classic Tournament so the hotel was filled with families and athletes. The pool was filled with kids having fun each evening. The breakfast was good. Fresh fruit, juice, yogurt, eggs, bacon, sausage, biscuits and gravy. Hearty food for all ages. The room was clean and the towels were big and fluffy. There were adequate electrical outlets for all the devices. Parking is a bit difficult due to the Denny's Restaurant next door which shares the space. The hotel gives vouchers for food and drinks at Denny's. NOTE - there is no elevator for the second and third floors.

"None better in the area"

5
04/12/2015

Staff is great; rooms are clean and comfy. Breakfast at the hotel is excellent, well-presented. Restaurant is close-by for lunch or evening meals. Hotel is located close to the freeway for each access on/off. I highly recommend a stay at this hotel.

"OVER PRICED"

3
26/11/2015

The Hotel is nice but way too expensive. The rooms are average. For what they charge you would think they would have bigger TV's in the room and personal hygiene products for use. At check in I signed the charge sheet, but when I got home and checked the charge on my credit card it was $35 more then what I signed at the front counter. I'm a Truck Driver and stay at many Hotel's and this one is just too expensive for what it is. Its worth a few extra minutes to drive further to find a better value.

"COMFY AND CLASSY"

5
15/10/2015

I couldn't ask for anything more! A complete (complimentary) breakfast as awaiting me when I woke up. When I needed help to set the alarm clock, I got it and the person was cheery! The location is perfect for accessing any of the nearby communities. One can get a discount on meals at the Denny's next door by showing your room key.

"Best Western Hermiston Oregon"

4
13/10/2015

Good value. Nice breakfast that went well beyond the usual Continental. Slept extremely well. No issues at all with service. Clean room. Quiet. Pool was closed for some reason and they were remodeling hallways but these things must be done sometime. Overall we were quite happy and would choose to stay there again.

"Great place to stay!"

5
12/10/2015

We were pleasantly surprised at the breakfast selection and quality, as well as the friendly and courteous staff everywhere in the hotel. In spite of in-process remodeling, we were very satisfied with out stay and felt it was a great value.

"Great place to stay on your way to where ever!"

4
05/09/2015

I never thought there was much of anything in Hermiston but watermelons, however I was wrong (not about the watermelons). It is a rather critical highway junction so there are far more hotels than I ever imagined. This particular Best Westerns was one of the most pleasant places I have stayed at in a crossroads area. We hadn't planned on staying there, but the fires were so horrible that we simply couldn't see any further. I was absolutely thrilled to get inside, peal off my soot and sweat stained clothes and get in a shower! Fortunately, it was a very nice shower with a tub as well. I have stayed at hotels at a lot of hwy crossroads, but this was really one of the best. The beds were very comfy, they had square pillows (?) but they weren't bad, it just felt funny, Wi Fi, a full breakfast and a Denny's right across the parking lot. They also had good military/VA rates. The towels were good quality and not over-used, the placement of the TV, bed, recliner, etc was just right and basically I would highly recommend it for a night and maybe more. Oh, one other thing, I had asked for a quiet room and the desk suggested the second floor, but the only access is stairs. If you have a lot to take in this may present a problem or if you can't manage stairs don't request a 2nd floor room. When we were there, they were also undergoing some upgrading renovations, but I never heard any noise from it.

"Family time"

3
04/09/2015

There were renovations being done at the time of our stay, so not sure if this had to do with the odor of the room or not. The room was clean, I am glad that they were able to move us to another room that did smell better. The guest service was very helpful when we checked in, without having a reservation

"Good clean average hotel"

3
30/08/2015

Is under some state of renovation had strong odor from construction materials. needs updating in rooms but was clean. Dennys next door that offers 10% discount to hotel guests. breakfast had average offerings but room has very little seating.ok for a one night stop.

"Road Trip"

3
29/08/2015

You can't always simply rely on the rating...you have to keep the location in mind as well as the number of options that are available. The lobby and main floor area was under renovation (don't recall this being mentioned anywhere) so first impressions weren't that great. Hallways and staircases/stairwells showed many signs of wear so these renovations are definitely needed. Reception had great difficulty finding our reservation and then couldn't get it logged into their system correctly. This hotel does not have an elevator so be cautious if (1)you're packing a lot of luggage or (2) you have difficulty with stairs. Security was a concern as we noticed the outside door to the parking lot was broken and didn't lock correctly. We pointed this out to the office and it did appear to be fixed later in the evening however... Our room was spacious and comfortable and the bed was firm. To our surprise, and pleasure, the hotel had upgraded the coffee machine in this room to a Keurig single cup and this was a great upgrade...wish more hotels would do this. The bathroom was clean and functional. The included breakfast provided a good selection of hot and cold choices, with a Denny's next door to add to the selections available

"Great customer service!"

5
05/08/2015

Josh (front desk) was amazing. The internet was very slow and Josh kept resetting the modem. I was originally checked into room 126 but the carpet was still wet from being shampooed... Josh was very nice and immediately put me into room 130 and helped me move my items. It was 104 degrees outside but the indoor pool was very refreshing! The A/C in our room kept the temperature at a cool 69 degrees and we slept very well.