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Best Western Plus Grand-Sault Hotel & Suites, Grand Falls

4.5/5  - basé sur 390 notations.
187 Ouellette Street, E3Z 3E8, Grand Falls, Canada - Ver el mapa
Best Western Plus Grand-Sault Hotel & Suites - Vista Exterior El Best Western Plus Grand-Sault Hotel & Suites se encuentra en el centro de Grand Falls. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Venga y descubra los lugares de interés del este de Canadá mientras se aloja en este hotel cómodo y recién construido de Grand Falls, New Brunswick. El Best Western Plus® Grand-Sault Hotel & Suites ofrece el espacio de alojamiento perfecto tanto para familias de vacaciones como para viajeros de negocios. Entre los servicios de este hotel abierto durante todo el año se incluyen un desayuno caliente completo, piscina climatizada de agua salada con bañera de hidromasaje, gimnasio, prensa diaria y estacionamiento gratuito. Las habitaciones cuentan con acceso gratuito a Internet de alta velocidad (inalámbrico y con cableado), secador de pelo, plancha con tabla de planchar y cafetera. Microondas y neveras disponibles en todas las habitaciones. El Best Western Plus® Grand-Sault Hotel & Suites goza de una fantástica ubicación en la autopista TransCanada, junto a la salida 79. El hotel se encuentra cerca de todas las atracciones turísticas como las famosas cataratas y el desfiladero, y a sólo unos minutos de la frontera entre Canadá y EE. UU. El hotel está situado a poca distancia a pie del club de golf Grand Falls y el centro municipal regional. Venga a relajarse en el hermoso salón de cócteles y disfrute de una bebida refrescante. Haga su reserva en línea hoy mismo en el Best Western Plus® Grand-Sault Hotel & Suites en Grand Falls, Nuevo Brunswick, Canadá. Precios especiales para estancias con el programa BEST WESTERN Rewards, 1. 000 puntos Rewards de bonificación por noche, tarifas Best Value, tarifas para miembros de la AARP y la tercera edad en el menú desplegable "Ver otras tarifas".

Best Western Plus

Grand-Sault Hotel & Suites

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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
Basado en la opinión de 390 huéspedes
NOTA EMITIDA
Excelente
228
Muy bueno
126
Normal
25
Malo
8
Pésimo
3
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
17
De negocios De negocios
95
En familia En familia
143
En pareja En pareja
113
En solitario En solitario
8
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Very Nice Hotel"

5
27/10/2018

We were lucky to be checked in by Melissa. She was so accommodating. She was all smiles, friendly, and full of information. We did a switcheroo of our rooms and she had no problems fixing it. When we asked if she would make reservations of us for dinner, she didn't have a problem with it. (You can tell that we had problems during our trip.) She had a great attitude. If I was her employer, I would keep her because she was all professional.

"greate covienent plase to stay"

1
27/10/2018

good rates, lovely staff,lounge ,bar on site if u would like a night cap ,& conveinent place to stay, just off the hwy at exit 79 ,bilingual service , tim hortons express just across the street if u drink that coffee

"Grand Falls"

4
14/10/2018

Very nice place, easy access off main highway. Only downfall was no restaurant attached. Had to order out or go out. It was perfect otherwise. Friendly staff and comfortable room.Very quiet area. We used the pool and hot tub and had the whole place to ourselves.

"Our Go to Spot on our way to PEI"

5
06/10/2018

Anytime we are going to or returning from PEI we always stay here. The hotel is clean, comfortable and quiet, and staff are typically Maritime friendly. The complimentary breakfast is really quite good and, usually has baked beans( I know-a guy thing). Parking is right outside the front door.

"Best western"

5
29/09/2018

Very clean and friendly. Employees remember who you are from previous stays. Very nice pool and fitness room. Close to highway with lots of parking. Not a lot of options for breakfast but not bad all together

""Best Place to stay in Grand Falls""

4
23/09/2018

The hotel is right off the highway and very close to "downtown". Check-in was smooth and the staff friendly and accommodating. The room was clean, spacious and very comfortable. The breakfast buffet was included and it was the standard...(scrambled eggs, sausage...etc). There isn't a restaurant, but at the bar you can order "appies"...but as there is no kitchen...frozen & micro-heated. Having said that, it is Grand Falls...not Montreal. Overall...a very good stay!

"Wonderful stay"

5
20/09/2018

Spent one night at this hotel on our way home from our road trip to the maritimes. Everything exceeded our expectations. Quick and courteous check in and out. Friendly efficient staff. Our room was spacious, well appointed and spotlessly clean and quiet even though we were across from the elevator. The bed and bedding were comfortable. Nice toiletries in the spacious bathroom with lots of towels and wash cloths. Breakfast was included and it was nicely done with a large assortment of hot and cold items. There is lots of parking and a gas station across the road for gasing up if you need to. We will be making this hotel our go to stop from now on when we visit Canada's eastern provinces.

"Good but a couple of issues"

4
08/09/2018

Nice hotel looks to be a recent build. Unfortunately the restaurant was closed, a little weird for a Saturday night. The hot tub has the weakest jets, someone with COPD could blow harder through a straw. They need to check the motor or something, lying in a tepid pool with minimal bubbling isn't the best. For the price it could be better. The beds are comfortable and the bathroom standard but well appointed. With a little work they could make this a good three star hotel .

"Great Servive"

5
04/09/2018

Excellent place to stay. I was made to feel as I was at home. Hotel staff was very friendly. I would definitely stay here again. Convenient location and a very good complimentary breakfast. Enjoyed the stay.

"Staff, room and pool were all great!"

5
26/08/2018

Front desk clerk was extremely nice. Room had room darkening curtains and comfy beds which provided a great nights sleep. Pool was small but perfect for an after dinner swim for our son. Breakfast was included in room price and was a full hot breakfast which was delicious. Coin laundry on site was clean and inexpensive Noticed they also allow pets which was nice to see. Would recommend and will be staying here next time we're in the area for sure

"BEST WESTERN PLUS My Favorite Bed so far."

4
22/08/2018

OMG I cannot say enough about the comfort of the bed at Best Western Plus. We all wanted to cozy in and stay for a month! Arrived on our way back from Halifax to Ontario so it is inconvenient to have to get back on the 102 and head back the way we came to get the exit that the hotel is on, but we will make sure we stay there next time. Staff was friendly Breakfast was great. Room was modern and clean. All with a fridge (a dying thing these days) and a microwave. A bit pricier - but well well worth it. Breakfast was great except for some reason the eggs were over salted. But the eggs were just like my Mom used to make fluffy and light - but wayyy to much salt. Sausage was salty as well. Again Full breakfast, Pool was wonderful, clean, if not damaged. The Whirlpool jets were not coming on full force, but it was relaxing and CLEAN none the less.

"Travel stop on return from Ottawa"

5
19/08/2018

This is a superb hotel with all of the latest amenities. Super clean and comfortable beds. The included breakfast was about was expected. The allowable delivery of outside foods after the small kitchen closes for pub food is also a welcomed change. The closeness of gas station and Tim's for early morning traveller make this a really convinient location to stay on a long travel.

"Good for a stopover"

4
19/08/2018

My family stayed one night for a stopover on our way from the Toronto area to Halifax. The room was clean and comfortable (other than the rather stiff pillows), the breakfast was good with lots of choice, and it is well located just off the Trans Canada. It is not noisy though. The staff were helpful and friendly, and our check in person gave us a good dinner recommendation. We used the pool, which was refreshing, and the hot tub, which jets didn't work well. The pool area also seemed a little dark to us. We would recommend this hotel as a nice stopover for a road trip such as ours.

"A Surprisingly Good Hotel"

5
16/08/2018

We were on our way from Quebec to PEI, and this was a perfect mid-point. It looked great on the Booking.com website. It was better. If you want to stop anywhere around Grand Falls...stay here. Lot's of dining options from delivery to sit down. Stay here!

"Great stay"

5
13/08/2018

Great price, stay, and service from hotel and staff. Room and services were as advertised and more. location is convenient and extra service offered by staff was really appreciated along with other perks during the week for business travelers.

Christian T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Thank you for the nice comments about our hotel. We also appreciate the nice comments about our associates being helpful. Many thanks and safe travels.

"Wonderful Stay"

5
12/08/2018

We stayed here last night. This hotel is in an ideal location right along the highway. There is ample parking. There is an Ultramar gas station right beside the hotel, in case you need to gas up. The young lady working the front desk was courteous and quick in getting us checked in. Our room was immaculate. Kudos to the cleaning staff. The pool is a little on the small side, especially when there are a lot of guests using it. So be forewarned. The hotel itself was very quiet during the evening, we didn't hear anyone in the hallway even though our room was across from the elevators. The breakfast was excellently prepared and the lady who works the eating area was very kind and helpful. I am very pleased that we will be staying there again on our return trip.

Christian T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Scott M, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Price Guarantee a Scam"

1
11/08/2018

Not a reflection on the hotel, but the chain itself. In order to price match,you have to book with Best Western FIRST and then find a rate within 24 hours and submit a claim. The glitch is that the rate you find on a Tuesday for a weekend is cheaper than the Friday of that weekend. They will only honour your price if when THEY look they see what you saw and they have three days to take their view. So....I have proof of a price by Priceline and Travelocity for 172 and they will not honour it. With Hilton and Mariott, if you can prove it they give it. Also, these travel web sites have prices hotel chains view than what they advertise to the public. I have to say that I am quite upset on my first visit.

Christian T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Char A, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Place to Stay at the End of a Long Day"

4
08/08/2018

Half way home from a long road trip, we ended our day at The Best Western in Grand Sault. Lovely room with a big comfy bed, sofa, mini fridge and microwave. Super clean and quiet. Breakfast hot/cold included in our room fee, very good . Clean and well serviced. Good location close to highway, gas and restaurants.

Christian T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"The best in so many ways"

5
06/08/2018

We stayed at the hotel for 3 nights. Everything was exceptional. Room was super clean and offered everything you might need. Very comfortable bed. Housekeeping even cleaned our remote each morning! Great breakfast and coffee in the lobby were all included. The staff greet you with warm smiles in the lobby, in the elevator, or wherever they meet you. We enjoyed a great drink and some snacks in the bar the evening we arrived. We loved everything about the property. It will not disappoint you.

Christian T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Staff especially Chantal and Maitee"

5
01/08/2018

We stopped there twice going to the East coast w stayed there 3 nights and coming back home we stayed 1 night , i can't beleive how awesome the staff was , the Manager Chantal went out of her way to make our stay pleasant , i have to say our stay there was incredible, please do not loose Chantal and the rest of your staff, we stayed in many places on our vacation to the East Coast and Grand Falls was the best place ever, i would definetly recomment this place to anyone, and i would definetly stop there again , i loved it there, all because of your staff , so thank you Chantal and the girls for a memorable journey Tina and Vivianne North Bay , On

"EXCELLENCE MAINTAINED"

5
28/07/2018

Our stay at Best Western Grand Falls is an annual visit en route from a Ottawa' to Nova Scotia via the ferry to a Digby. We are pleased that the standard of excellence we have come to expect has been maintained. All amenities were first class as always. The breakfast was most enjoyable. A stop over at Best Western Grand Falls is highly recommended.

Christian T, Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Richard D, First and foremost, thank you for being a loyal guest to us. It was a pleasure having you and we are very happy to hear your stay with us was “5 stars and Fabulous in every way” Your support and feedback inspires our staff to provide every guest with the best customer service every day! Let's see you again soon before the summer ends. Thank you for the amazing review!

"Nice stay so so breakfast"

4
24/07/2018

We had a nice stay at the BW plus Grand hotel /suites, very friendly staff, nice decor, comfortable beds. Pool is very tiny in comparison of the size of the hotel and gets overcrowded very quickly, hot tub water wasnt very hot and jets were not working . Hot breakfast was not a good quality- we saw the attendant warming up the scrambled eggs in plastic bag in the microwave-which tells us that this was a frozen product. Ham was sitting over a hot water-steaming- moist but no flavour, boiled eggs were peeled and in a hot water- causing the egg white to absorb way too much water and was not very tasty. Small muffins were previously frozen- I had to throw mine out as it was soggy on the top and still freezing cold inside ! Quite disappointing as we otherwise enjoyed our stay at the hotel....their breakfast definitely can use some major improvement!

Christian T, Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear AA, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Clean convenient hotel"

4
21/07/2018

This was just a one night stop for us as we made our way back to Ontario. The hotel was clean and the beds were comfortable. The location was absolutely perfect for our needs. The staff were friendly and welcoming.

Christian T, Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear AimEh75, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"This well-cared for property shines with pride and offers 5-star comfort and service!"

5
18/07/2018

Five stars all the way! This well-cared for property shines with pride! Management and staff are pet friendly, sincerely welcoming and helpful. It was easy to get a restful night's sleep because the bed was truly comfortable. As a bonus, a terrific breakfast was also provided. Our experience was so good, we're planning on staying at a couple other Best Western Plus properties during this road trip.

Christian T, Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear MSME22, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"EXACTLY WHAT WE NEEDED "

4
17/07/2018

We had just spent 10 days at an Airbnb with uncomfortable conditions (hot, hard bed and bad shower). We booked this hotel en route for a quick overnight stay. I'm not sure if my review was influenced by our past days, but we felt very comfy with great bed, air conditioner and nice shower pressure. Breakfast buffet style had eggs, beans, sausage, fruit, hot and cold cereal, and yogurt etc! Although they had their own coffees which were fine, they also had Tim Horton's coffee as well. The ongoing rate during high season was $189 a night which is way too pricey for a rural hotel. We did get a travel association discount and not sure whether I would have forked out the max price if I had not had the rate. Overall great comfy place with the best western quality you expect!

Christian T, Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear atseashore, Thank you for taking the time to comment. I appreciate your comments and hope you had a great vacation. It was nice to hear you were able to come back to the room and relax and enjoyed the A/C. Thank you for choosing to stay with us. Safe Travels!

"Hotel"

5
11/06/2018

This is the place to stay, where do I start? The front desk staff is great and funny. The rooms are very clean and nice, the TV size is great. The hot tub was clean and very nice. The free breakfast was outstanding, definitely would stay here again.

Christian T, Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that you had a positive experience with us. Please come back and visit us again soon!

"Excellent stay"

5
29/04/2018

Very clean and well kept hotel. The staff were very helpful and friendly. The only thing missing were cookies in the lobby. The complimentary brekafast had lots of variety. Loved the muffins. The beds were very comfortable.

Christian T, Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Paul T, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Great Best Western and great Staff"

5
22/01/2018

We have stayed here 3 times in the last six weeks, about 11 nights in total and we have also stayed here many other times during 2016-17. I'll start with the staff, they are amazing, we can't thank Chantal enough for being so helpful, kind, and caring during our frequent stays here during the last 6 weeks, We visited their lounge one night, good service and to my surprise a well stocked bar and a nice area to have a beverage or two!. The lady who ran the morning breakfast area was also so pleasant, everyone made us feel so welcome! The rooms, they are very nice, the beds are very comfortable, some of the most comfortable hotel beds I have ever stayed in and I have stayed in many 5 star hotels. The bathroom is fairly large with a nice size tub, which my wife liked. The included breakfast is very good, the food was tasty with a good selection. Across the street from the hotel is a gas station that now has a Tim Hortons, that's a big bonus. So if you are travelling to Grand Falls or just passing through and need a place to stay we certainly recommend this Best Western. The hotel is just off the Trans Canada Highway but without any highway noise. Finally, once again thanks to all the staff. The Bailey's from Newfoundland

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
It was a pleasure having you and we are very happy to hear your stay with us was great. Your support and feedback inspires our staff to provide every guest with the best customer service every day!. Thank you for the amazing review!

"Great stay"

5
11/01/2018

We were supposed to stay one night but ended up staying two due to a bad storm. We didn't mind, greatbjotel with great staff especially Donna who worked all by herself the first night. She did the front desk, bar tending and serving food.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Sincerely, Christian Toner

"Another great night"

5
01/01/2018

The Best Western Grand Sault is excellent. Caring knowledgeable staff who go way out of the way to accommodate and take care of you. If making a reservation I recommend contacting the hotel directly, as the hotel will serve you better on your reservations. The corporate website is a pain and not worth the effort.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Thank you for staying with us and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Disappointed"

1
28/12/2017

Very disappointed in this hotel and went to best western plus it is supposed to have updated features and it's supposed be better than the best Western. This is not the case I had to turn every light on to get light hot tub do not work. There is no restaurant and tonight they have no bartender. There are no outside entrances in case you do have a pet a35 $ a night and $20 per pet which they don't even mention. Pet rooms are on the second floor and you can't get any extras with it like a fireplace or suite or a Jacuzzi for some reason there are none on the second floor so if you have a pet you can't get these extra items this hotel really does suck. Not sure which one was worse than when I was in Quebec which they forgot to turn the heat on for me. I didn't realize the front desk had to turn on my heat because on the heater and it said it was on the wall mount which I turned on, which never did work I had to go out to my truck in the middle of December and grab two of my own blankets but at least they had an outside entrance. So it made it much easier for my dogs to pee here I have to go down flights of stairs let my dogs out. However I will recommend the comfort inn $70 night no pet fee that's what it was for me I should've stayed there it was 38 minutes back and if I could've I would've but it's too slippery and dangerous to turn around now. And the worst thing about this hotel the woman charge my credit card right away when it's supposed to be done in the morning who does this and why are usually pay cash the next morning and give them my visa number MasterCard number and then I have the right to choose in the morning when I check out that's not the case at this hotel so if there was something I wanted to charge on my room I can't. Poor service.

"Another great stay in Grand Falls N.B."

5
28/12/2017

We have stayed in this hotel several times. All visits have been excellent. Beds are very comfortable. Rooms are excellent. The fireplace was well used with our overnight temperature of -25 degrees. We enjoyed the lounge after our 13 hour drive from Ontario. The fryer wasn't working for the pub food but the refreshments were delicious..

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Thank You so much for your comments. We value your business, and hope you return soon. Safe Travels.

"Always the Best!"

5
21/12/2017

I try to only stay at Best Western Hotels when travelling, I like the cleanliness of the rooms and the amenities. Staff is always friendly and very helpful. I enjoy the points rewards as well and use them often. Thanks so much for another successful visit.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Thank you for the nice comment about our hotel. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Great staff great hotel"

5
13/12/2017

This hotel is Great I stay here just about every week for business. staff are always friendly. Chantal is amazing. Great little town to stay and hotel has a bar and swimming pool always enjoy staying here.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear stevenwZ8032CL, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Home away from home"

5
04/12/2017

very nice and clean with great staff. the room was a very nice room the amenities were all there. staff was friendly and helpful. Bed was comfortable . Room was very clean.THere was lots of parking in a well lighted lot

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear dwightc365, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Overnight stay"

5
30/11/2017

Easy access from highway but need to go into town (approximately 4km) for dinner. Young lady at receptionist (Donna? ) was not only the reception but the bar keep and general fixer. Property was clean. Would stay again.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear HappyCanadian13, Thank you so much for taking the time to leave such a positive review. I'm happy she treat your like family because you are! Come visit us again soon!

"Clean and pleasant staff!"

4
30/11/2017

I stayed at this hotel for one night while traveling on business. The hotel is conveniently located right off the highway. I checked in late in the evening so didn't get to explore much. Check-in was busy - one agent handling people and the phones that wouldn't stop ringing, but she was efficient and professional. The room was small, simple but great. It was cozy and clean. Breakfast in the morning was a complimentary buffet and the hostess was very sweet. The hotel is outside of downtown proper but only a quick 5 mins drive away, and it is directly across from a gas station and a quick jump back on the highway. Will stay again!

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear eharm, Thanks for staying at the Best Western Plus Grand Falls, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Best a Western Grand Falls nb"

5
28/11/2017

Great staff attitude,And skills, good service, great building, rooms French noise free rooms available, great internet, tv, couch makes bed, fair size fridge bigger than other hotels, microwave works well. Etc,,,great pool but lots of chlorine

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear fredericp987, Thank you for taking the time to comment. I am happy to hear you enjoyed one of our Suite. We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Very good service and comfort"

4
27/11/2017

I recommend this Hotel, I've been staying there when I'm in the area for business and I've always found it to be a very comfortable place to stay. Rooms are clean, quiet and well located along the highway. Close to Grand Falls where you have access to restaurants and some shopping. People are very friendly. The gas station nearby is very convenient as well.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear moniquemL6854SF, Thanks so much for the review. We're glad you feel our staff treats you like family, because you are! We're glad you had the chance to enjoyed our off-site amenities. We appreciate that you continue to choose us when you come to Grand Falls, and we look forward to seeing you next time.

"Excellent place to stay"

5
20/11/2017

We stayed overnight on our way from Montreal to Nova Scotia , I highly recommend this hotel . It is clean , spacious rooms , great continental breakfast included , right in the middle of the trip , 6 hours away from Montreal and 6 hours away from Nova Scotia , half way .

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear figueroamayelin03, First, thank you to share your stay with the traveling community. We're glad you trip went well and safe. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Accomodating and Friendly Staff"

5
19/11/2017

Stayed at the Best Western for a hockey tournament and we were very well received by all staff. Rooms were very nice and clean. Breakfast was very good! Staff were very friendly and accommodating. Probably one of the best hotels that we have stayed at for a hockey tournament. Thanks Best Western!

"Great place to stay"

5
18/11/2017

Courtious staff, clean rooms, very nice hotel. We were here for a hockey tournament and the staff was really great and accommodating. They let us use a conference room for the parents who wanted to get together at night . Definatly recommend this hotel

"My Stay at Best Western Plus Grand-Sault"

5
13/11/2017

My stay was very comfortable. I took advantage of the Fitness Centre before Dinner. My room was spacious and comfortable. I was able to conduct some business after dinner in the quiet of my room. I had a great nights sleep. Overall the staff were friendly, knowledgeable and helpful,

"BW Grand Falls"

5
10/11/2017

Excellent choice for a hotel; highly recommend. Staff are courteous, professional and efficient. Have stayed here many times and will continue to do so. Very clean.Have never had any issues staying here. Always willing to help.

"Group Get Away!"

5
07/11/2017

The staff was quick and easy to work with. They helps us on our request. Clean and comfortable room at a Great section of the city. Will stay here again in the future! Thanks for they great experience.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear paulandres2017, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon.

"BW Grand Falls"

4
06/11/2017

Clean and well maintained hotel with friendly staff and fast internet. Fast booking while I was on the road. Easy access off the highway and lots of parking. Breakfast room is disorganized and chaotic though.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear 367darryll, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community, see you again soon.

"Great hotel in Grand Falls, NB"

5
01/11/2017

Excellent hotel conveniently located near Grand Falls, New Brunswick. Comfortable, impeccably clean rooms, nice local themed decor, spacious breakfast, lounge area and very friendly, professional staff. Highly recommend this hotel for travellers.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear AandBCampbell5, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Quite location"

4
26/10/2017

Stayed one night. Room was clean, decor was nice room was a little dated. Staff were pleasant. The hotel is just off the highway so it is easy to find. Breakfast is included and is your standard free breakfast. Eggs,beans, sausages, waffle, cereal, and fruit.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Rothesay D, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay, come visit us back soon!

"Return Visit"

3
20/10/2017

We have stayed here numerous times over the last few years and have always enjoyed it. My only issue this time was that the beds were ridiculously soft, so much so that when you lay down, it feels like you are sleeping in a hammock because you sink down so much! I have back issues and sadly, this mattress did not help it! It has never been an issue before at this hotel so I would have to ask for a firmer or perhaps a newer mattress, if we were to stay there again. A bit of a disappointment!

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear gingyNovaScotia, Thank you for taking the time to comment. I am sad to learn that your stay was not enjoyable, hope you consider to stay with us again.

"Would stay Again"

5
19/10/2017

The staff were very friendly and helpful, room was clean and had everything that you would need and the service was great. Would stay there again .Breakfast was excellent too, lots of everything never ran out of nothing.We had a great time. We would stay there again :-)

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear 36bonnief, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Great pet-friendly hotel!"

4
16/10/2017

We stopped with our cat and dog on the road between Montreal and Halifax and arrived very late. The staff were so helpful and friendly and gave a super late checkout as well as helping us unload all our stuff from the car. Wonderful experience. Clean, large room (we had a King Executive Room) and great night's rest. Recommended.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear blindas, Thanks so much for the review. We're glad you feel our staff treats you like family, because you are ! We appreciate that you continue to choose us when you come to Fredericton, and we look forward to seeing you next time

"Best hotel of trip"

5
14/10/2017

Great breakfast. Dog friendly but on second floor. Would have been better on first floor with our senior dogs. Room well appointed and clean. Quiet. Comfy beds. Good bathroom. Pool. With the 'plus' rating it would have been nice to have healthier food on site (soup, salad, wraps not just fried pub food). Friendly staff.

"Warm Reception"

5
11/10/2017

I contacted this hotel while driving, last minute booking Chantal made it very quick and simple to reserve a room, no messing around with info over the phone! Once I arrived she was equally helpful, got me checked in explained the services and looked up my rewards number all effortlessly and with a smile The room was perfect comfortable bed wifi worked perfect and a good breakfast in the morning Thanks ! I will stay here again on my way through

"Tastefully decorated and comfortable"

5
06/10/2017

We stayed at this hotel and were extremely satisfied. The hotel was tastefully decorated from the cozy lobby to the comfortable rooms. The staff was professional and helpful. Would definitely stay again

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear ingaa113, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We look forward to having you stay with us again real soon.

"Great Hotel"

5
06/10/2017

Have stayed at this hotel multiple times for journeys from NS to Mtl, business & with family, and it is always excellent. Friendly staff, clean & quiet room, great free breakfast & wifi, kids love the pool.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear alexandracJ1793FE, Thank you for the nice comments about our hotel being clean and quiet. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and see you soon!

"Excellent staff and facilities."

5
06/10/2017

Very pleased with the check in service at the registration counter. Staff was friendly, helpful and well informed about the area. The room was extremely clean. The bed provided a good night rest. I took advantage of the salt water pool and hot tub.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear S4940AYronaldb, Thank you for taking the time to comment. I am happy to hear you enjoyed the pool & hot tub. We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Comfortable rooms and friendly staff"

5
04/10/2017

Beds and room were comfortable. Great check in and out. Staff were very nice and friendly. very good restaurant was recommended for dinner. Breakfast had fresh fruit and yogurt. Coffee to go was convenient. Easy access to hotel from highway.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear brucebJ3855VB, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Quick stop on the way"

5
26/09/2017

The hotel was great and clean and perfect right off the highway. Based on the other reviews I read it was indeed the perfect stop over between Ottawa and Halifax. Would recommend to anyone looking to stay.

"This hotel exceeds expectations"

5
26/09/2017

My husband and I have stayed at the Best Western in Grand Sault My husband and I have stayed in this hotel many times since it opened. We have always been impressed with the cleanliness of the hotel, the friendly helpful staff, and the overall quality of the customer service. I have no hesitation in recommending this hotel.

"Perfect Location, Great Service"

5
25/09/2017

My mom and I drove in from Ontario and after a 12 hour day in the day, we went straight to the hotel checked in quickly and got into the comfy beds to sleep. The staff were prepared and friendly in providing menus of local restaurants that we could get supper delivered from. And I was pleased when the front desk called to let me know that the delivery had arrived and that the driver was on their way to my room. Also our room had a blueray player and the front desk had an assortment of films we could borrow to watch as we rested and ate dinner.

"Always great service"

5
17/09/2017

We have learned over the years to book ahead if wanting to stay there, Very easy to get there and Pizza Boy makes the best pizza ever (delivered)! Since our first stay the staff has been very happy to help us. The bar is small but adequate with some fried food fare served.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear 732howardg, I Would like to thank you for taking the time to share your nice experience. We're glad you enjoyed your stay and be able to order a good pizza to your room. Come visit us again soon!

"Pleasant Stay"

4
11/09/2017

Very nice hotel. Great location just off the highway. Best part was that they had laundry service for guests. Great idea!!!!! Only one complaint, was at check in front desk clerk took a phone call instead of helping us at the counter. She could of answered the phone and put them on hold, instead she left us standing waiting to be served. As someone who has worked in the hotel industry, this was not proper procedure.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Sherharl Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Pleasant overnight stay"

5
08/09/2017

Stopped here on our way to Maritimes from a Ontario. Had booked in advance. Hotel,is right off the highway but doesn't appear to be bothered by traffic noise. Rooms were modern, clean and well appointed. Everything worked. Front desk staff was pleasant and helpful. Morning breakfast was good, hot and filling. Good variety of choices to suit needs. Price was also taken into consideration versus staying at the Best Western Plus in Edmundston which costs quite a bit more.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear gunsarge, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Reliable"

4
08/09/2017

Clean, cheerful staff, my daughter liked the pool, everyone found something they liked at breakfast. But I do think that for the size of the town and in comparison to other places we stayed with a similar level of amenities, they overcharged. Nevertheless, we slept well and were easily on our way the next morning.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Mommika, Thank you for the nice review, We're glad your slept well. We're also happy you enjoy our service and on-site amenities. Looking forward to welcoming you back again soon. Travel Safe!

"Solid value"

4
05/09/2017

Very nice staff, clean rooms, and pleasant property overall. Have stayed there the past 6 years and have always come away pleased. Although not the cheapest hotel in the area, you get full value for what you are paying.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear ivanf883, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Also, thank you to be a loyal guest with us! Many thanks and safe travels.

"New, but that's all"

3
03/09/2017

This property, built recently, is large and has a number of positives: flat screen TVs and fast wifi in all the rooms, for example, ample parking and a large indoor pool. On the negative side, it lacks a restaurant, has a small breakfast room that features mostly fast food in a cramped self-serve arrangement that it duplicates with a coffee bar in its non-descript lobby, and a single elevator to handle the many guests it accommodates. Although it is located just off the main highway, it is difficultt to find the correct approach without GPS. We would not stay there again.

"Surprising stay in Grand Falls, NB!"

5
31/08/2017

The staff went out of their way to make us feel cared about. People actually stopped me in the corridor to ask how we had found things and whether our room was prepared to our satisfaction, which it certainly was.

"Stopover"

5
30/08/2017

We stayed here on our way to New Glasgow NS. The hotel was close to all amenities that we needed. The hotel was clean and comfortable. The pool and hot tub was nice. Would definitely stay here again!!

"Grand Falls Best Western"

5
30/08/2017

I use this hotel any time I am in the area as well as the BW in Woodstock when I am in that region. I am very pleased with the facilities and the staff are always very accommodating. I can always count on a clean room, courteous service from a staff that will do whatever they can to help me out.

"A model"

5
25/08/2017

Other hotel should take notes, because they now how to make you feel welcome in a human way. I go in hotel 2 night per week for work. Best bed, breakfast and rooms are clean. Plus it is a nice town with good restaurants.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear philippebS2864IS, Thank you so much for taking the time to leave such a positive review. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Great hotel, amazing staff!"

5
25/08/2017

I stay regularly at the Best Western in Grand Falls and am always blown away by the professionalism of the staff. There are many choices in the area, but staying here is always the right choice. Chantal the manager is fantastic! Service matters and that's why I always choose to stay here.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Manglor82, Thank you for the amazing review! I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am. Let's see you again soon!

"Very convenient for a family"

5
22/08/2017

We stayed one night on the way to Quebec city. The room was absolutely spacious and clean. Breakfast was reach, compares to other BW chain hotels. Location is very good, minutes from the falls. Overall a positive surprise.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Drors101, Thank you for the nice comments about our hotel being clean. Hope you had a amazing time in Quebec city. Come visit again!

"Passing through!"

4
22/08/2017

Everything about the property is great - clean and well tended. Staff were courteous and friendly. Breakfast was as expected. Friday night of a long weekend so there was a big demand but still the price seemed a bit much. Wi-fi was weak, for close to $200 I expect a strong, consistent signal.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Glenncca, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being courteous and friendly. Many thanks and safe travels.

"Very Impressed with taff/ condition of Hotel"

5
22/08/2017

Your front desk Lady Stephanie/ and Danielle in Lounge were awesome ambassadors for your hotel, Friendly, efficient, Professional, Helpful. Your Breakfast Lady was very good as well. Found it a little prciey, but definitely one of the nicest Hotels we' stayed in on our Vacation. few minor maitenance issues, but very minor issues.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Free11Hillsburgh, Thanks so much for the review. We're glad you feel our staff treats you like family, because you are ! We appreciate that you continue to choose us when you come to Grand Falls, and we look forward to seeing you next time.

"REPEAT VISIT"

5
21/08/2017

A favourite stop over on our annual trip from Ottawa to Yarmouth via Saint John and the ferry to Digby. As always a most enjoyable stay with courteous staff on registration and check out. Comfortable well appointed room with free WI-Fi. Breakfadt was excellent. Am not yet used to the new BW branding and red colours. I miss the blue and gold!

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Richard D, Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. See you again soon!

"Great hotel"

4
21/08/2017

We have stayed at this hotel a few times when visiting friends and Family in Grand Falls. The hotel is new, very clean, the beds are great, rooms are clean, bathroom has lots of space. I would definitely recommend this hotel to anyone. We are booked there again for 4 nights when we come back for Christmas

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Ian B, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again in December.

"Excellent Location - Awesome Staff"

5
17/08/2017

This is a great place for a stop over in Grand Falls!! The location is easy to find and right off the highway. The surrounding area is very pretty. When we checked in the staff were very friendly and professional. We decided to have a picnic dinner so we took our food and sat on the patio at the front of the hotel; it was very peaceful and relaxing. Our room was very clean and tastefully decorated. We misunderstood the time for breakfast and came down just as it was closing. The hostess welcomed us and told us to go right ahead she would stay. Despite the fact that she had already put things away offered to bring out anything we wanted. I'm sorry that I didn't get her name as she deserves to be recognized for her outstanding service. I will definitely stay there again!

"Family vacation"

5
16/08/2017

We stopped here on our way to the east coast. The hotel was very well located. The staff friendly, courteous and very helpful. Very clean rooms and beds comfortable. I would highly recommend this hotel to anyone.

"Relaxing Stay"

5
16/08/2017

Great location off the highway, I have been staying at this location from the first year it opened.The rooms are clean and comfortable with access to high speed Internet.The equipment in the fitness center is modern and in good working order. The staff are helpful and friendly at all time. I have no problem in recommending this location to any one. whether work or play.

"Midpoint Layover"

5
12/08/2017

Excellent clean friendly hotel, midway from Ontario to the Maritimes. My new stopover. Room was big enough for four with luggage. Everything was clean, and the location was just off the highway, yet quiet.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear allanw98, Thank you for taking the time to comment. I appreciate your comments and hope you had a great time in the Maritimes! Come visit us again!

"wonderful stay"

5
11/08/2017

we entered the hotel and greeted by wonderful staff , the hotel is in a great location to the highway , very clean , good selection for breakfast ,laundry service available, over all a great place to stay

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Bruce I, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Great for a stop"

5
08/08/2017

There's not a ton of hotel choices in this area and this hotel is by far the best of the available options. We stopped here on our family vacation to PEI and it fit the bill as a comfortable stop for 1 night. It's right off the highway and perfect to get some rest for the next day's drive. The kids loved the pool and early morning breakfast. There's a ton of cold/hot options.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear gaglierto, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe!

"Good hotel but Unfortunately Poor Breakfast Experience"

3
05/08/2017

The breakfast facilities are entirely inadequate. The layout and functionality of the breakfast room is very poor. We were looking forward to a good breakfast, and it turned out we had to almost fight our way through an overcrowded room to get to the food and tables. Many food items were empty and the staff through no fault of there own could not keep up because of the inadequate facilities. If Breakfast is important do not go here.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear 305richardms, Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. I am so sorry we will work hard to improve our breakfast and to accommodate more guests. Come see us again.

"Won't stay again"

2
03/08/2017

I am currently at the hotel and have several comments to make, unfortunately most of them are negative. First of all, there are Orkin heavy duty mouse traps all over the place. Look down on the floor in hallways, particularly around the vending machines, and you will see them! :o Second of all, the rooms are loud. There is minimal insulation between the walls. I can hear the quiet family in the room next to mine just as though they are in my own room. Further to this, the hotel sits right next to the highway. Its lack of quality windows makes it sound like your window is open, allowing the noise of the traffic to come right in. Beds are not very comfortable either, unfortunately. I gave this place a 2-star as my stay is not yet over. I'm hoping that *maybe* the included breakfast will be ok. Won't stay again. Value is not worth the cost. Will stay in Edmundston at a (somewhat) nicer hotel next time. Lesson learned.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear TravelHappyCdn, Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. If you ever find yourself back in the area I invite you to stay with us again.

"Business trip"

5
02/08/2017

Good place to stay in This area of NB. I recommend this hotel. Staff is great and smily, alwayds helpfuull. there is a nice pool if you wish to swim and a nice gym , if you want to train yourself. Acccessibilty of teh Hotel is great and good restaurant are next by.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear O3257JWdenisr, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe!

"Could have been more relaxing"

3
02/08/2017

One of the units next door had an airconditioner that didn't work and therefore the noise kept us up all night. In the morning, look out for the housecleaning staff who keep banging on your door to see if you have left yet. For an 11am checkout, I think that they really expect you to be out and on your way by 9am, otherwise they wouldn't be banging on your door 3 times.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Victoria C Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. Please come back and visit us again soon!

"Great stay!"

5
24/07/2017

Hotel was easy to find, clean, and staff was very friendly! The in house bar was good, breakfast was good, and our room was clean and very adequate for our one night stay. Will definitely return when in the area!

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Rachel D Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Nice hotel as we travelled through the maritimes o our way to quebec city..."

5
18/07/2017

Arrived early evening to he best western,..Check in was quick and friendly. room was great: quiet, good bed and clean. Pool was warm, and open long enough for us to get a swim in before lights out. Morning breakfast was plentiful and varied enough with good yogurt and fresh fruit available.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear jdpillitteri, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Clean and comfortable "

5
18/07/2017

We were impressed with our room which was spotless. Not only that, our dog was welcome. The in-room coffee was eccellent; a full breakfast was included on the price of the room which was $179.00 Canadian for two queen-size comfy beds. I must say it is rare to find a room anywhere as clean as this one. Bravo to the staff.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear endoftherainbow1, WOW! Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe!

"Good value for the money"

4
11/07/2017

Friendly staff who went well above call of duty for me. Being Celiac, the staff was very accommodating to my needs for gluten free items at breakfast. Clean and located close to the highway but yet very quiet. I will return there for future stay.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear poppymalph55 I'll be sure to pass your compliments along to our great staff. We appreciate that you choose us when you come to Grand Falls, and we look forward to seeing soon, Safe Travels!

"Very good"

4
04/07/2017

Great location, just off the Trans Canada Highway, exit is clearly marked. Had a pet friendly room as we were a family of four returning to Halifax with our new puppy. The room was on the second floor next to the stairwell, easy access to the outdoors. $20 extra for a pet. Room was clean, nice and very comfortable. Indoor pool open from 6am-10pm. The property is well maintained. Nice breakfast area to eat your complimentary breakfast, hot and cold items available. Conveniently located halfway between Montreal and Halifax. Have stayed at this hotel on a few occasions and would not hesitate to stay at it again. Overall very good experience.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Mike T, Thank you for taking the time to comment. I appreciate your comments and hope you had a great vacation. . Looking forward to welcoming you back again soon. Travel Safe!

"Great place to stay"

4
30/06/2017

If you find yourself in the Grand Falls area, this is a great place to stay. All the amenities of the Best Western name and the friendliest staff you can ever hope to meet. The rooms are spacious and the views are very nice.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear VancouverLil Thanks so much for the review and the nice comments about our associates being helpful and friendly We appreciate that you continue to choose us when you come to Grand Falls, and we look forward to seeing you next time.

"Great hotel except for breakfast issue"

3
28/06/2017

Conviently located, very clean, spacious, friendly staff, quiet. Our issue was with breakfast. A tour group stayed the same night we stayed and got to breakfast before we did - they cleaned it out. Everything hot was gone with the exception of make your own waffles. I understand that you can not control the flow but you know how many quests you have and should be prepared for that number. Never saw a breakfast attendant and when I asked at the front desk I was told that "we do the best can" and "we probably don't have time to cook more hot items". Changed the entire feel of the stay.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear SueCPa I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"This is What "Plus" Means"

5
26/06/2017

I don't think I have ever stayed at a Best Western "Plus" before but this is what plus means. It's an upscale Best Western. It's more like a mid-luxury hotel. This is a great place to stay. All of the bathroom amenities one would expect in an upper luxury hotel are there. Also, I have never seen the room pillows on sale in the lobby before. They must be proud of their bedding, as well they should be. This is a great place to stay in a really good town.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear lawprof3, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your "PLUS" experience with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"overnighr"

4
25/06/2017

The hotel was nice and clean. our room was very nice and the beds were comfortable. had a nice indoor pool, workout room and pub. the breakfast was good, plenty to choose from, would stay here again, one thing is that white wine should be served cold.

"Great place to stay"

5
23/06/2017

Excellent hotel, very clean. The quality of service offered by the staff over exceeded my expectations. Great place to stay! I will choose this hotel again in the future. Mt only constructive comment would be that the fitness centre need additional equipment.

"Grand falls are beautiful"

5
23/06/2017

Hotel staff are great....got directions for great restaurant on Broadway street. From the Restaurant walked down to the falls... they are truly spectacular...and the Zip lines looked interesting Grand Falls is the birthplace of Ron Turcot

"Service above and beyond."

5
16/06/2017

Very clean, quiet hotel with very friendly and helpful staff. A pleasure to see staff always smiling! Rooms were clean and comfortable and no sign of wear. Breakfast was as good as you would expect for this type. Overall excellent experience. I would certainly recommend this hotel if travelling in the Grand Falls area.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Y3616QOgregt, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Great last minute decision "

5
12/06/2017

Had not planned our stops for return to Ontario from NS so used trip advisor reviews for a last minute decision to stop in Grand Falls. Not disappointed! Friendly staff. Upgraded to kitchenette which wasn't needed but appreciated. Pool decent. Hot tub jets a bit underwhelming but overall a very restful stop after a weary day of travelling in poor weather. Take the time to swing by the Gorge before leaving town!

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Jakeez, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you enjoy the Gorge and had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Wow"

5
11/06/2017

this was our first time staying at a Best Western Plus hotel. We were very impressed how clean and luxurious the hotel looked. The bed and pillows were comfortable, the bathroom was very clean and the breakfast offered a lot of choices. We definitely recommend this hotel and will stay there again.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear J9575MSbarbaraw, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you liked our bed and pillows, please come back and visit us again soon!

"Good Hotel"

4
07/06/2017

Nice place, Best Western is constant in Quality and rates. Has a Gym, Pool, Spa, Bar, Service is Good and staff is Nice. enjoyed my stay, I reccomand for sure. If you have a Stop for a night in Grand Falls area, this is the place! Thank you

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear, stephanem961 We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Thank you to recommend us to the the traveling community, travel safe!

"Grand Falls Best Western"

5
31/05/2017

Grand Falls is a nice little town, good restaurants, friendly residents. The Best Western is a great hotel, friendly staff, clean & quiet. Friendly helpful staff & a great breakfast. We try to make a stop at this hotel whenever we travel through N.B.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Jean G, Thank you for the nice comments about our hotel being clean and quiet. We also appreciate the nice comments about our associates being helpful and friendly. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls Many thanks and safe travels.

"Semi-annual visit to NB"

5
29/05/2017

We are always pleased with the appearance and cleanliness of this hotel. We have been staying here ever since it first opened and have never been disappointed. With the addition of pub fare in the lounge we are even more pleased not to have to leave the premises to eat.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Q172GMrichardb, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you to be a loyal guest when you in the Grand Falls area. I'm glad you liked our pub food, see you next time!

"A great place to stay in Small Town Grand Falls"

4
25/05/2017

This is probably the best place to stay in Grand Falls NB. The staff were excellent, the rooms were very clean, and the included breakfast had a very good selection of hot and cold options. Access to the hotel was easy just off the TCH...

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear rednsp Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Great Hotel"

5
23/05/2017

Stayed here 5 nights. I had a small suite. It was perfect for relaxing after a days work. I am quite fussy on cleanliness, nothing to report here the hotel and room was amazingly clean. Best part of my stay was the amazing staff. Chantal at front desk was a ray of sunshine. Breakfast bar was always well stocked and clean as well. Recommend this hotel 100%.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Debbie L Thanks so much for the review. We're glad you feel our staff treats you like family, because you are! Thank you for spending an entire week with us. It was a pleasure having you and we are very happy to hear your stay with us was “5 stars and Fabulous in every way” Your support and feedback inspires our staff to provide every guest with the best customer service every day!

"Best place in town to say if your just passing through."

5
22/05/2017

Best place in town to say if your just passing through. Wasn't to far from everything from what I remember and the parking was great for larger trucks. Service was great, Rooms I didn't mind and very clean. 7/10

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Jordan H, I'm glad you liked the space to park your truck. Thank you very much for the nice review, travel safe!

"Nice, clean hotel with friendly staff"

5
19/05/2017

The hotel is very clean inside and out and it is obvious that the staff take great pride in their work and their workplace. Love to stay at this hotel when I am in the area. The complimentary breakfast is filling and fresh.

"Great stay"

5
05/05/2017

Fantastic hotel for one night or twelve. Comfy, friendly staff and full breakfast in the morning. Beds are comfy. Everything you would expect from a best western. Nothing really to do around there but a good stay all the same.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear mary s Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Last minute decision but a good one!"

5
30/04/2017

We were driving home to NS from Ontario and had not decided where we would stop. We decided just as we were seeing signs for Grand Falls that it was time to stop. We pulled in and were really pleased with room, bed, cleanliness of all the facilities and the hot breakfast was good!

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Cathy D, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Great place"

4
14/04/2017

A welcome oasis. The hotel is well situated just off the highway for easy on easy off access. Staff is very personable and helpful. Rooms are always very clean and fresh. I have been staying there for 4 years in a row, multiple times per year and have never had any major problems.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear ivanf883 Thank you for the nice comments about our hotel being clean and fresh. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks to be a royal guest to us and looking forward to welcoming you back again soon. Travel Safe!

"Great stay, excellent staff, wonderful experience"

5
10/04/2017

Booked this hotel for a family visit to town for a gymnastics event. From the moment I called the hotel to make a reservation I knew we would have a great stay. Chantal was friendly and efficient in helping me select a room, and explained the rates and inclusions. She was also the friendly face at the desk to greet us when we arrived to check in. She is a service superstar, and your hotel is lucky to have her on the team! We found the room to be comfortable and clean,but a little tight, not a lot of extra space to move around, however, for the purpose we were there, and minimal time spent in the room, it was not an issue for us. I would like to note the housekeeping staff took the time to write a short & positive welcome message on the note pad in our room, a nice added touch! The breakfast area was well stocked and even with the large crowd, there seemed to be plenty of choice for all tastes, and the coffee was quite good compared to other places I've stayed. Very nice hotel, and though we do not visit Grand Falls often, when we do return it will certainly include a stay at this hotel

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear ComstockJL, Thank you for taking the time to comment. I appreciate your comments and hope you had a great gymnastic competition. It was nice to hear you were able to come back to the room and relax, take in a few of our amenities and enjoyed your stay. Thank you for choosing to stay with us and we look forward to seeing you next time.

"Had to clean my own bathroom !!"

2
02/04/2017

Body hair in shower area and toilet area and told staff at Che k out that I had to clean my own bathroom she said nothing !!!! And the breakfast eggs coming frozen out of a box to a steamer they we're disgusting unlike the BW Hotel I stayed in Calgary which was fantastic

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear Nicholas Johnny W, Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on our housekeeping are duly noted and have already been passed to our housekeeping manager to make this these issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us.

"Comfortable Bed but small room"

4
06/03/2017

Stayed for a quick night passing through. The staff were very friendly and the hotel was clean but the room was very tight. I believe Best Western offers larger rooms for an additional fee but I heard this afterwards. Definitely worth paying it if you aren't alone. The bed was comfortable and the included breakfast was ok. The hot coffee in the lobby was a bonus. Will stay again when passing by.

Christian T, Director of Sales at Best Western Plus Grand-Sault Hotel & Suites, responded to this review
Dear jkjosie, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You. PS: The coffee sure is a nice bonus, see you soon!

"spacious location"

5
15/02/2017

Overall very clean and friendly staff.Great to have a whirlpool and cozy Bar to relax in.thanks for accommodating early Breakfast request. quiet rooms made for comfy sleeping. Parking very spacious and well laid out.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Tom H Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Excellent one night stay"

5
07/01/2017

We made a last minute decision based on road conditions to stop in Grand Falls on our way home. Better than Edmundston! This was our first visit but we will surely stay again when passing through. Service was excellent throughout our stay and fully bilingual. They suggested an excellent local restaurant for dinner. The breakfast was best we've had in similar hotels. In the evening they have a bar service. The pool and hut tub were very nice after dinner. Our well-appointed third floor room sparkled and had a beautiful view. The heating system was great too. We got a good price by reserving online. All-round, an excellent stay.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear George M, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Best Stay"

5
21/11/2016

I Always choose a Best Western when possible, have very rarely been disappointed with anything, clean rooms, friendly staff and locations are great. The free breakfast in the morning always meets my expectations and I also enjoy the advanced check out service.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Trevor S, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Perfect place to stay"

5
15/11/2016

I stayed at this hotel in Nov. 2016 on a business trip. I was there for 2 nights. The room and bathroom were very clean. The bed was comfortable. I love the fact they have a small pool and hot tub for relaxation. The workout room is quite nice too. Breakfast was included and convenient (continental style with a decent variety). The parking is free. Wifi strenght was good, allowing me to stream Netflix without any issues. The staff was very, very friendly. The quality of this hotel made my stay enjoyable in Grand Falls. Thank you!

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Matt R, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Great value-very nice and clean"

5
05/11/2016

These are wonderful Hotel's to stay in. great beds, very clean and good breakfast and the best value around. No need to look any where else!! Travelling in the U.S. you would pay twice the amount for the same service.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Ted R, Thank you for the nice comments about our hotel being very clean and comfortable. We also appreciate the nice comments about our breakfast. Many thanks and safe travels.

"OK except for extra charge"

4
24/10/2016

This is a nice convenient fairly new motel with very easy access off the Trans Canada at Grand Falls and just the perfect overnight stop when travelling from Ottawa to Halifax or the Maritimes in general. The price was competitive if on the high side but was surprised at check-in to have an additional $20 tacked on for having a small pet. The hotel advertises as pet-friendly, and from previous stays with a dog, had not had the extra charge. I did mention the fact to the check-in clerk but nothing changed. The location has no restaurants immediately around but Grand Falls is not far away and there are a number of good choices. The rooms are nice, the beds are comfortable and the breakfast was more than adequate. Will definitely stay there again if I can be assured that no dog charge will apply.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Spellbound069, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. Unfortunately we do have a 20$ pet charge per stay for extra cleaning. Hope to See you again!

"Good stop, quiet place."

4
12/10/2016

We typically like to spend a night in the downtown areas we visit. This hotel is easy to find; it's right off the #1. These places can be noisy being right off the highway. This one isn't. It's quiet, clean and comfy. The staff is typical New Brunswick; friendly and cheerful. You'll enjoy your stay here.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear raptor86, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Could not be happier with service received!"

5
12/10/2016

Disclaimer: my 5* rating is, of course, based on comparison to other hotels in the same class I cannot tell you how pleased I was with what we received for the modest cost paid (well, these days) at this hotel. The service of the employees was excellent from check in to check out. Check in was quick and efficient, and we were given great tips about local sites and places nearby I could take my fussy children for a quick supper. Desk staff were very friendly. The room was a Queen Suite if memory serves, and I was very happy with both the cleanliness and the layout of the unit, perfect for myself and 3 children. The note from the housekeeper was a very nice touch. I was able to set up my children in the living area with things to watch on their devices using the (very fast) complimentary WiFi, while I was able to go into the bedroom, close the door, and have a much needed nap after driving for over 9 hours straight. We then headed out to collect some supper and returned to eat in room. Now rested and fed, my children couldn't wait to take advantage of the lovely indoor pool. While passing the desk to the pool, a staff member stopped us and asked if my 6 year old son had lost a hat. I hadn't even noticed, but he had indeed dropped a beloved “moose” hat in reception. So glad they noticed that it was his and stopped us to return it! I would have had a very sad little boy had it been left behind. After spending a couple of hours splashing and playing in the pool, we returned to our room for the night. My boys were very happy on the pull-out couch, and slept fantastically and said it was very comfortable. My daughter and I slept in the bedroom queen bed, and it was heavenly. A wonderful night's sleep after spending the previous night sitting up in a chair on the Newfoundland ferry! In the morning, we awoke early to take advantage of the complementary breakfast. It was quiet when we arrived, and we were quickly able to each fix a plate of food. While the selections were not numerous (indeed, I have had breakfast at other chains that had a wider selection), it was certainly adequate and what was served was piping hot when it should be, and very tasty. The selections included scrambled eggs, hard boiled eggs, sausage links, waffle maker, various cold cereals, toast, bagels, muffins, yogurt, juices, coffee, etc. I wish I had gotten the name of the employee who handled the breakfast room. She was wonderful! It was the morning of Sunday, Oct 2nd if that helps. Not only was she completely on top of keeping the food selections filled and ready to go, but she took the time to banter with my children and help them with their plates when I had my hands full trying to help them all at once. She made suggestions to the kids, helped with the waffles, delivered cutlery to our table...fantastic! I can honestly say this is the first time I have happily left a tip for the breakfast staff...it was well deserved. Well rested, and with full tummy's, we hit the road for our final leg home. It wasn't until we arrived home that we realized that my son was missing the charging cord to his laptop. We retraced our steps, and realized the last time it had been plugged in was in our room at the hotel. A quick phone call was placed, and it was confirmed that the cord had indeed been found in our room and returned to the front desk. I was asked to leave my contact info with the front desk, and told they would contact me regarding options for having the cord returned. To make a long story short, in the business of getting back home, getting all the kids back to school and myself caught up at work, it slipped my mind for a week, and I realized I had neither heard back from the hotel nor followed up to provide payment for the shipping of the cord. I planned to contact the hotel when I returned home from work that evening, however when I checked the mail on the way home, I was both surprised and delighted to find a package which contained the missing laptop charger! I cannot begin to express how delighted we were to receive this so quickly, and with no hassle whatsoever! Again, I wish I had gotten the name of the person I had spoken to on the phone the evening of Oct 2nd when I called, as it was superb service.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Kilahv, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Perfect stop / midway point to the East coast"

5
08/10/2016

Stayed here twice in the last few weeks. Love this spot. Easy access to TransCan Hwy. This place was very clean with a comfortable bed and cozy room. Free bkft. was awesome. Hot fresh eggs and bacon/sausage with all the usual cold bkft. items. Very very friendly staff. Chantal on the front desk was amazing. Wifi worked. Sat, tv with enough channels to keep you up to date on the days events/Blue Jay games. I found the whirlpool a little cool; but clean. Smaller sized swimming pool, but adequate and super clean. Room/bathroom was spotless !!!!!! Housekeeping staff is definitely on the ball. To the manager - staff was fabulous, very friendly Chantal is the Woman you want to keep at the front desk. Perfect person for that job !!!!!!! She is the first of many reasons why I will be returning next Summer. Thanks !!!

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear chefdano49, Thank you for the nice comments about our hotel being very clean and comfortable. We also appreciate the nice comments about our housekeeping staff being on the ball. Many thanks and see you next summer!

"Good transit hotel"

4
06/10/2016

We only stayed one night as we were en route to Quebec. The hotel is standard Best Western and comes with all their amenities. This one has indoor pool and gym. Our room was a decent size and was comfortable and clean. Reception staff were friendly and gave advise on were to have dinner. There was a good variety for the self serve breakfast. We would stay here again if in the area.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear lachie255060, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Nice Place"

4
04/10/2016

We stayed on route to our family vacation. Really your typical Best Western set-up. It is very clean and staff were friendly. The view from the room was surprisingly nice. The pool was very small and when it got busy it was difficult to do much of anything, but this seems to be the norm for this style of Best Western. Nice stop over location.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Detroit333 Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Comfortable Stay"

5
01/10/2016

Very nice well maintained hotel. Conveniently located right off the freeway. Room was well equipped and nicely decorated. Reliable Internet connection. Tasty complimentary full breakfast. Friendly and caring staff. I would definitely return to this hotel if in the area again.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear HoosierTim, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Beautiful pool & hot tub"

4
29/09/2016

This is a very nice hotel, the beds are comfy, the TV is large and the remotes are clean (that's a nice touch). The room we had was a tad small, but it had every thing we needed, it had a fridge and microwave, the fridge was larger than a usual room fridge, which is nice. There is coffee hot chocolate and tea in the foyer. I also really appreciated the DVD player in the room, so I could use my exercise videos before we left in the morning. Thanks guys. There is also a free breakfast. Good job Best Western.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear mamasmith62, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe!

"A Good hotel - Best Western type"

4
27/09/2016

A Brazilian couple travelling around from Toronto, so we stoped in many other hotels on our trip. This beste western is a good 3 stars with an amazing river view. Our room was small, simple but very comfortable to spend a night. In our way back, we decided to stay here once again ;)

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Sandrinha T, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Clean, Comfortable, Awesome Views, Friendly Staff"

5
26/09/2016

are four reasons to stay in this Best Western. The staff are very helpful and very friendly. We visited the lounge and enjoyed the bartenders great sense of humour and down to earth manner. The chicken wings were the best my husband ever had and we ate lots of them. But back to the hotel review. The view from our room was comparable to any of the many places we've stayed, both domestically and internationally. The room was very comfortable and immaculately clean. In fact, once our room was done, a room checker visited to ensure our room was done to our satisfaction. I moved away from the Grand Falls a number of years ago and when I visited the hotels were nice but next visit this is where I'll be staying. Last but not least! The complimentary breakfast is excellent. It's a FULL breakfast, not a continental breakfast.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear VancouverLil, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Very comfortable beds"

3
13/09/2016

This hotel felt very news. Beds and pillows very comfortable. Convenient location at the highway, but very quiet. Not so great for pets though, as we were on the 2nd floor. I noticed no rooms had direct access to the outside.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear khussey9, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Comfortable stop along the way"

4
11/09/2016

This hotel is conveniently located halfway between Riviere-du-Loup and Fredericton. It is clean, neat and comfortable. The staff are very friendly and answer all questions with a smile. The bed and room amenities were good. I would stay here again.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Jim H, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Very nice hotel"

4
08/09/2016

Very sharp concept with a kind of plus value. Room very clean and nice design The mattresses were very comfortable Will go there on my next trip in NB around this location The breakfast was hot and various

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Daniel L, Thank You so much for your comments. We value your business, and hope you return soon. Safe Travels.

"grand falls nb"

4
27/08/2016

very nice hotel to stay at. The pillows and bed were extremely comfortable. The hot tub could have been warmer and the jets a little stronger but overall a really great hotel to stay at and very easy access to the highway

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Cathy A, Thank you for the nice comments about our pillows and bed being extremely comfortable. Looking forward to welcoming you back again soon. Travel Safe

"Thumbs Up"

4
25/08/2016

Location - check. Cleanliness - check. Friendly staff - check. Breakfast - check. Overall really happy with the choice. We stayed overnight on our way to Halifax and really liked this place. Plus it is close to the Grand Falls which was a nice surprise for us. Definitely recommended. Views are really good too all round from the hotel.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear SoyKabAl, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Nice room and great Continental Breakfast"

5
24/08/2016

When we got to the room we found a lovely note from the chamber maid.. Yes she does it for everyone but how nice is that! Rooms were spotless, bathroom was very clean and even the remote was in a sanitary bag. Pillows were nice and fluffy and our room was cleaned and towels were replaced between nights. Great motel and the breakfast bar was very very good with a wide variety of everything. We had fun making our own waffles which was a great change from the usual pancake dispensing machine we seem to get everywhere else!

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Sharon_PEI Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Very satisfied"

4
23/08/2016

We were checking in late at a busy time of the year. The room was nice and the staff polite and helpful. Hot breakfast and plenty of it with a good selection. Would definitely stay there again and recommend it to family and friends.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Peter S, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"great sleep after long drive"

3
16/08/2016

Arrived late but registration fast and easy because booked in advance. Breakfast area in morning was separate and well organized. Would definitely stay at this location again when passing through. I would recommend this hotel to friends.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear snowleopard5, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay . We strive to make you feel at home when you are with us and there is nothing better than blending with our Best Western, Travel safe!

"On the way to Halifax"

4
15/08/2016

This trip was a one night stop on the way to Halifax. Hotel seemed relatively new. Room was fine, service was good and the kids had fun in the pool! the hotel is close to the highway and from this location, it's easy to get to downtown restaurants, the waterfalls, etc.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Jennifer P, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls.. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Comfortable stay"

4
14/08/2016

We stayed overnight while travelling and we had a great stay. Our room was very clean and bed was quite comfortable. The staff at reception where very friendly and accommodating. The breakfast in the morning had lots of variety with hot food options as well. We will come back here for sure.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Vanessa M, Thanks so much for the review about our friendly and accommodating staff. Looking forward to welcoming you back again soon. Travel Safe

"Nice place"

4
13/08/2016

Everything is very good:location, comfort, breakfast,friendly bilingual staff. What we didn't like - swimming pool : bad ventilation, absolutely can't breath there. Open windows or doors outside would be very helpful.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Daer routa, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Lovely hotel with great facilities"

5
10/08/2016

We were on a long road trip, and this hotel was right where we needed it to be. It was easy to get to from the highway, easy to check in and out of, and was pleasant in all aspects. We were very tired, the night was hot and not very pleasant, but the hotel allowed us to quickly become comfortable and have our needs met.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Barbara G, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe!

"Staff is oblivious"

2
10/08/2016

I stayed in this hotel before with no issues. On this particular trip I checked in, and settled myself in my room with my laptop to work on a report for work. At 8:30pm the power went out so I went down to the front desk to see what was going on. The desk staff was belligerent and unable to explain to the guests what was going on, when it would be fixed etc. They offered no resolution i.e. flashlights, move the guests into the lounge etc. My options at that point were to hang out in the parking lot with the other lost guests or sit in a pitch black hotel room. I did not get the report completed and the power resumed much later when I was sleeping. In the morning I inquired if the guests would be receiving a discount to which I received an incredulous look from the front desk staff with a "I doubt it". I did not get what I paid for, despite the reasons and then was brushed out the door. That is customer service at it's finest.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Andrea P. Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. We only have certain control in a situation like this one witch the city was in a electrical failure. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again!

"Road trip 1 night stay"

4
09/08/2016

Stopped over night during family road trip, probably the best place to stay overnight in the area...wouldn't stay here more than that. The room was clean, the bed was comfy. Nice pool and very basic fitness. Basic complimentary breakfast. When you access the hotel there is strong smell of chlorine from the pool, other than that nice lobby and friendly front desk. Used the laundry facilities, worked ok but had to use the dryer twice to dry everything properly.

"Just passing by"

4
09/08/2016

Spend the night once again on our way to PEI. It is a bit expensive for the location but I guess it is a premium spot. The staff is extremely friendly and accommodating. We did not make use of any of the faculties but saw some children really enjoying the pool. Checkout was quick and simple. Breakfast was ok. Was exactly what we needed

"Excellent stop over hotel"

5
06/08/2016

Don't stay anywhere else if travelling along the Transcanada Highway in northern New Brunswick. Excellent professional staff, very clean rooms, convenient location near Grand Falls. Lots of choice for breakfast and even lounge service in the evenings.

"Average room, awful breakfast and overpriced!"

2
01/08/2016

Reserved online thru Booking.com @ $156.00 including taxes but when we were presented with the bill they charged us $215.00! The breakfast was continental with most things gone 30 minutes before closing and what was available was awful. We ended up at Tim Horton's. Clean room but again ridiculously overpriced. Had I known we would be charged as much we would not have booked here and will not book here again as there are many hotels with more to offer for less money.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Kimberley W, Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again!

"Great place for an overnight"

5
31/07/2016

Right from the moment you walk in, you know a quality place when you see it. The front desk staff were helpful and quick. The room was very clean. Pillows were the most comfortable ones I'd slept on. Breakfast was great, check out was a breeze. Stay here you won't be disappointed.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Darryl D, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Good hotel - superb staff"

4
29/07/2016

I stayed overnight and was very well received by the staff who pointed out the best restaurant in town and also helped me retrieve a package I had left behind upon leaving. For a short syay this hotel is perfect and has all the amenities required.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear sergel238, Thank You so much for your comments. We value your business, and hope you return soon. Safe Travels.

"Overnight Stay"

5
29/07/2016

The Best Western Grand Falls has great staff, service and hotel we will definitely come back on a future visit to the area. Grand Falls was also a nice town to explore and dinner was great at Le Grand Saut.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
James D, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"One night of Atlantic Tour"

5
27/07/2016

A great stop-over venue, the hotel was pleasant experience right from the welcoming, breakfast and checkout. Added unexpected bonus was the 24-hour self laundry service that was available. Clean and comfortable, great for families.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Michael M, Thank you so much for taking the time to write such a great review. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Great place - no frills"

5
26/07/2016

Clean spacey room, friendly staff, close to the city and the Trans canada hgwy. The breakfast was good, the pool was clean. The price was fair. Can I ask for more ? Trolley available to bring in all your luggage. This hotel has 2 floors and an elevator. Weather permitting, you can turn off the A/C and open the windows, Huge outdoor parking, no indoor garage. I was impressed to see the TV remote in a clean sealed envelope.

"Stop over on Route to PEI "

4
26/07/2016

We made the stop over here on our way to PEI. It's clean but dated, beds were comfortable.The kids really enjoyed the pool. I didn't realize when I booked there was no restaurant which was a downside for us as we were very hungry on arrival. Very friendly staff!!

"Very nice, clean, new!"

4
26/07/2016

One night here returning from Maritimes. Convenient to highway, friendly staff, comfortable and clean. Despite power failure which was beyond hotel's control, we were happy with everything about this hotel. Close to downtown and the falls and gorge. Would stay here again.

"Great transit hotel"

4
15/07/2016

On our way to Acadia stopped at this location for a good sleep.rooms comfortable clean, good size. Just off highway for easy access but went into town area for dinner. Breakfast was good, staff fine wifi good. Television usual choices. Good stop.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear OntarioCanuck1, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Clean and nice hotel"

4
13/07/2016

We stop for an overnight stay on the way to PEI. Hotel room is clean, has queen size bed. Very clean and the staff is very help full. will stay again on our next trip. Hot breakfast in the morning, so we don't have to drive around

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear okho1214, Thank You so much for your comments. We value your business, and hope you return soon. Safe Travels.

"Comfortable stay"

3
13/07/2016

Stayed here for a night on the way from PEI to Ontario. Rooms were a bit dated, but clean and quiet. Hot tub was nice, but pool was quite small and not really deep enough to do any swimming. Breakfast was great - waffle maker always a hit with the kids.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear JobecWaterloo_ON, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make continuous improvement in our rooms amenities for our guests. We look forward to having you stay with us again real soon. Travel Safe

"Great beds"

5
13/07/2016

This was an easy to find hotel with very comfortable beds and bedding. The rooms were clean and welcoming and the staff were friendly and helpful. The breakfast was good and had a few choices. It was an easy car ride to a nice restaurant.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear SEandJWF, Thanks so much for the review. We're glad you feel our staff treats you like family, because you are ! We appreciate that you continue to choose us when you come to Grand Falls, and we look forward to seeing you next time.

"Stopped for the night, comfy clean and free breakfast!"

4
11/07/2016

Stopped in for the night here en route to nova Scotia from Quebec city. Rooms were comfortable clean and accommodating. Nothing too special average on the go breakfast but it did the trick for the on the go businessman or weary traveler. Pool and hot tub both were clean and tidy. Had to ask for towels but they were given and area stocked right away. Not many options for food after 6pm.... few places in town (about 3 miles away) or pizza delivery. You will find a faint very pleasant aroma of fried chicken in the air....yes fried chicken..... this is due to the "MCCain" frozen french fry plant about 1 mile away. overall nice stop.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear jjmcrash, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home, see you soon!

"Great hotel"

4
09/07/2016

The hotel was safe, clean and comfortable with friendly, welcoming staff. A bit out of the way for picking up food after a long drive but otherwise the location was very easy to find and convenient to the highway. The breakfast buffet was delightfully presided over by Eveline. Cheerfully replenished and tidied when needed, it was another positive experience at BW.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Twomaples, Thank you for the nice comments about our hotel being clean and comfortable. We strive to make you feel at home when you are with us and there is nothing better than blending with our Best Western family. See you again soon!

"Friendly staff and Good breakfast "

5
07/07/2016

We arrived at the hotel at midnight, and the man working the desk was friendly and understanding of our tardiness. He gave us the wireless, the hours for breakfast, and answered our questions concerning driving in Canada (it was our first experience North of the border). All six of us slept very soundly and were up in time to enjoy the Keurig in our rooms and the full breakfast spread downstairs. The morning desk clerk helped us figure out a plan to exchange money and drive into Quebec. Overall our stay was comfortable, clean, and friendly. If we ever found ourselves driving through New Brunswick again, we would return.

"Great Stay!"

5
04/07/2016

Awesome hotel, ultra clean and modern, beautiful room, great staff and location! Couldn't have asked for a better stay! Not sure how they pulled off the great weather too! We always marvel at the scenic vistas offered when we travel to this area.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Philip P, Thank you for the nice comments about our hotel being clean and modern. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"Overbooked"

5
01/07/2016

Great hotel. Booked through Agoda. They booked a room and chraged me but the hotel was full. Luckily there was a cancellation just as we were leaving. The girl from the counter stopped us before we drove away. Thankfully or we would have been asking for a refund for a booking that we didnt use. The girl at the BW counter says they see many overbookings with Agoda. Watch out!!

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Grant E, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Really nice hotel"

5
26/06/2016

We stayed two nights on separate occasions, on our way to and from NL on vacation. The rooms are clean, the staff friendly and the complimentary breakfast was one of the best I've personally had in a Hotel. We had 4 people including my wife and two daughters and all of us agree this was the best place of the 5 hotels we stayed at during this trip. I will definitely stay there again.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Daer bennetm581, Thank you for the nice comments about our breakfast. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"THE place to stay in Grand Falls - no one better!"

5
22/06/2016

I love this hotel. It is less than 10 years old I think but it still seems brand new. Staff are amazing. Great breakfast and it's nice that it has a bar in the evening. A great hotel for people stopping over while travelling or like me for work. Everything is excellent! Very convenient right off the highway. Only a couple kilometers drive to restaurants. A local pizza place delivers for free. Ask at the front desk.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear canadian_hoser, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work hard to keep our hotel new with continuous improvements. Thank you and see you soon.

"Grand hotel in Grand-Sault"

5
20/06/2016

I only stayed at this hotel for one night because we were on a business excursion to visit several different sites along the Maine/New Brunswick border. Had I known we would be staying in this wonderful location, I would have lobbied to stay an extra day or two to see more of Grand-Sault and enjoy the pool, hot tub, and fitness center offered here.

Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear 813shannonr, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you enjoy your stay. We look forward to accommodate you in our nice town of Grand Falls. Safe Travel!

"Love this place!"

5
15/06/2016

Always friendly staff at this locationand comfy clean rooms! they have renovated since the last time I was here and it feels like a brand new hotel. the hotels was packed so I am guessing that many others liked it as well.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Chrisy R, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being friendly. Many thanks and safe travels.

"All round good experience..."

5
01/06/2016

Quick and easy check in with upbeat and cheery staff! Room was spotless, comfortable and quiet. Bed was very good...as we're all other furnishings . Location is quick and easy from highway. Breakfast room and offerings were also well presented . Staff obviously cares! Would certainly stay again and recommend..

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear ajkbridge, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Loved this hotel!"

5
01/06/2016

What wasn't to love about this hotel. The great view above this little city. Nice rooms with comfy beds, friendly service from staff and wait staff at breakfast. Pretty much appeared to be a new hotel, beginning to think Best Western Plus is just as good a chain as Hampton Inn for a heck of a lot less money.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear mindvisions, Thanks for staying at the Best Western Plus Grand-Sault, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay in Grand Falls. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Yummy breakfast"

4
30/05/2016

My husband, 3 year old son, and I stayed here one night while relocating from New Brunswick to Alberta. Grand Falls was an unexpected stop due to vehicle trouble. Given the stress we were under, this hotel was a nice respite. We stayed in a standard two queen bed room which was extremely clean and was modern, quiet, and comfortable (although not overly large or fancy). There was a flat screen TV and microwave. The free wi-fi worked well and we were able to watch Netflix, which was very helpful in keeping our son entertained. We enjoyed the pool although we found it a bit cold. My favourite part of the experience was the breakfast. It was very good, with hot eggs, sausage, and a waffle machine. The staff were very friendly and my son particulary enjoyed flirting with the lady overseeing the breakfast room. The gentleman at the front desk was also very helpful, as I originally forgot to request the room discount I was entitled to and he changed it without complaint or question. We would definitely stay again if in the area. One complaint would be is that there is no restaurant in the hotel and nothing really within walking distance (although there is a Quiznos in the gas station across the street). The hotel does operate a lounge where you can get an alcoholic beverage, but it is a bit strange as it is in the breakfast room, only open from 5-10, and does not serve food.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear jennifer135, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"Wonderful experience."

5
29/05/2016

This Best Western was one of the best I've stayed in. It was VERY clean and comfortable. The room had all the amenities that I wanted including a small refrigerator and microwave. If I was in the area again for any reason, I would definitely stay there. The service was also exceptional as was the selection of breakfast items. I really can not find anything that I did not like.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Vincent T, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Simply excellent!"

5
22/05/2016

We arrived quite late and had a special request and the front desk staff were extremely helpful. Rooms were very clean and had excellent amenities. The 'continental' breakfast has several hot items to choose from and an amazing variety. The server was constantly cleaning and replenishing and was very helpful with one of our party's gluten free diet needs. I highly recommend this hotel.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Edna Y, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Best Western Hotel"

5
18/05/2016

On our way to Ontario, we stopped for the night at the Best Western Plus Grand-Sault Hotel & Suites . The staff was very friendly and helpful when we arrived and we were very pleased with the room. We especially were impressed with the breakfast which as included with the room. We would recommend this hotel and would definitely stay there again.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Joni P, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Great Stay in Grand Falls - will definitely be back!"

5
10/05/2016

This is the second time that I've stayed at this hotel, and I have to say the experience was again very positive. The hotel is clean and very well kept. The housekeeping staff always have a smile on their face, and the rooms are immaculate. There was even a friendly little note waiting for us when we first checked in, welcoming us to the hotel. The front desk staff are courteous, friendly and very helpful. They went out of their way to make us feel welcome - a smile and hello each time we walked in. There is a nice breakfast available each morning, included in the cost of the room. They even now have a few gluten free options, which in that part of the province, is not always easy to find. The fitness room is clean and well kept, with a variety of cardio equipment and free weights available. I would definitely recommend this hotel, and would happily stay there again when in the area.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear chelseacaldwell1, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Road Trip"

4
06/05/2016

Nice place overall, easy access to highway, good half way point when travelling to east coast, offers some extras at the lounge/bar during the week. Friendly helpful staff, pool and fitness area's are clean and fresh

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Olds2013, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our staff being helpful and friendly. Many thanks and safe travels.

"Best on the planet"

5
25/04/2016

There is not a better place to stay if you in the Grand Falls area The staff and management are unbelievably friendly and courteous. This group of people understand the real meaning of customer service.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Mike K, Thank You so much for your nice comments about our staff and management. We value your business, and hope you return soon. Safe Travels.

"Great Stay in Grand Falls"

4
17/04/2016

We always choose the Best Western Grand Falls as our stopover between Toronto and Antigonish, NS as it is clean, quiet and has a good breakfast. Located just off the Trans Canada highway, it is a perfect hotel to rest up after a long day of driving. Definitely make sure you visit the Falls and in the summer, take the pontoon boat ride to the gorge - it's awesome!

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear LoveToTravel1995, Thank you for taking the time to comment. I am happy to hear you enjoyed our lovely town with such nice falls and great tourist activities. We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Nice comfortable hotel"

4
11/04/2016

We stayed here for two nights and found the rooms to be comfortable and quiet. Service was nice and friendly. Rooms were clean. The breakfast in the morning was excellent and had bacon, ham, sausages, waffles, toast, cereal, eggs, etc. They even had gluten-free bread and a separate toaster for it. The pool and hot tub were nice, but I think the hot tub was low on water and not that warm. The pool is only 4 ft. deep at its deepest point, which is perfect for kids.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Nic7895, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us in Grand Falls! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"The Best"

5
29/03/2016

I always try to stay at a Best Western when I travel, very clean and the staff is always friendly and appreciate you staying with them. Great continental breakfast and the amenities are awesome. Also I enjoy the rewards program for free night stays after so many visits and the hotels are usually placed in strategic places for easy commutes to restaurants and services.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Trevor S, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels, and hope to see you Soon.

"Good hotel that I would love to return to."

4
21/03/2016

My family and I enjoyed our stay at this hotel. The staff were very helpful and even gave us a free cot for my daughter. (other places charge by the night for a cot). We stayed in a room with double bed and a pull-out sofa. The room was clean and bright. We arrived without any reservations and the lady at the front desk made an effort to find a room for us even though there was some event and most of the rooms were filled. The staff seem to all be bilingual but I am not surprised since Grand Falls is the most bilingual town in Canada. My wife and kids found the breakfast delicious. I just wish we would have been able to spend more time in Grand Falls on our way to Toronto from Nova Scotia. We did however come back to Grand Falls on the way back and I wish we had had time to revisit this Best Western. We made sure to sign up for the Best Western Rewards program after our stay at this Best Western. Maybe next time we will be able to stay longer in a bigger room.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Shawn G, Thanks for staying at the Best Western Plus Grand Falls, and for your sharing your comments with the traveling community. We strive to provide the best experiences for our guests and we're pleased to hear that you had an enjoyable stay inGrand Falls.. We hope we have the pleasure of seeing you again soon. Travel Safe !

"Average hotel stay"

3
04/03/2016

Hotel was clean, quiet and staff very efficient at front desk. Nothing fancy about the hotel, but had a good sleep in a clean, quiet room. Parking lot is well lit and spacious, nice to park by the front door! Breakfast was actually very good. The person in the kitchen area was very friendly and ensured everything was hot and fresh. Will stay again next time I am here on business.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear, globetraveller1010 Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and see you on your next business trip in Grand Falls.

"Another great stay"

5
23/02/2016

Visited Grand Falls and stayed at the Best Western. It was great as usual. The staff were very friendly and helpful. The rooms were clean and spacious. The rooms had small refrigerators and microwave ovens which came in handy. The hotel is located along the Trans Canada highway and is within minutes of restaurants and shopping in the Town of Grand Falls. I really enjoy staying here!!!

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Dan G, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"excellent choice on the Trans Canada"

4
28/12/2015

We chose this hotel as a good stopping point on a two day drive from Halifax to Toronto just after Christmas. Alexa at check in was friendly and efficient and very proactive in promoting Best Western's frequent traveler programme. The room was very clean and spacious enough for two persons with luggage. The bathroom contained all the expected amenities including very large fluffy bath towels. The heat was not blasting which left the room cool enough for a very restful sleep. The Keurig coffee maker was very much appreciated. One little thing: real drinking glasses instead of plastic ones would have been nice. The inclusive breakfast buffet was very ample: coffee/tea, juices, milk, cereal, toast, baked goods, baked beans, sausages and scrambled eggs. Quite a surprise since these "buffets" are often just coffee and muffins in the lobby. There is no restaurant on site and we did not think there would be a lot of options in Grand Falls on Boxing Day, but Alexa gave us the brochures of three pizzarias with delivery. We chose Pizza Boy and ordered a pizza with the works which was one of the best we have ever eaten, and was even delivered with complimentary garlic fingers and dip. Good choice after a long day on the road. Highly recommended!

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear wiederaufachse, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service . We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Very nice place to stay"

5
21/12/2015

This was a nice and clean hotel, with very friendly staff. A great breakfast with many options is offered, to start the day off well, like most Best Western hotels. I would definitely stay here again if I was in the area, it has all you need.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Amanda G, Thanks so much for the review. We're glad you feel our staff treats you like family, because you are ! We appreciate that you continue to choose us when you come to Grand Falls, and we look forward to seeing you next time.

"Really great experience!"

5
06/12/2015

I absolutely loved the hotel! It was super duper clean, the staff was beyond friendly and very helpful :) Would definitely stay again when passing through here! The pool was really nice! The breakfast was yummy! Everything about my stay was really good. I have nothing to complain about

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Maaike v, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly, and I'm glad you liked our breakfast. Many thanks and safe travels.

"Great stay"

4
03/12/2015

As always It was a great stay at the Best Western. I often travel for Business and I will always stay at the Best Western chain. You get a great building a great room and friendly staff for a great price. I recommend this hotels to others. The breakfast is the only thing they could improve on

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Linden G, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.

"First night ever"

4
09/11/2015

Best Western Plus was new for me, I am the right type of customer for that kind of hotel. A little conflict about our dogs, but I understand why. Well equiped and well located Fonctionnal for business trip. The owner invest money year after years, so they build value for Best Western

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Stephane B, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our service and on-site amenities. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"Clean, Convenient, Modrrn"

4
08/11/2015

Motel is well kept with friendly staff. Rooms tastefully decorated spacious. Everything is clean and smells sweeice fire place in king suite. Nice linens, towels. Nothing worn, shabby or dated. Convenient to find. List od secure parking. Great value.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Jan G, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Fantastic!!"

5
27/09/2015

This is our second time staying at this very clean and comfortable hotel and it won't be our last!!! This is by far, the best hotel that we have stayed at in a very long time. The rooms are very large, even with two queen beds and they even have two chairs which seems to be a very rare occurrence in hotels! The bathroom is excellent with a huge vanity! The breakfast is quite good despite it being a chain hotel and the hotel staff are very friendly. Thank you for another wonderful stay...we will be back!!

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear gingyNovaScotia, Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western Plus family. See you again soon!

"Pleased with our stay"

5
26/09/2015

The staff was very Friendly and helpful. We liked the breakfast and thought it offered good value. There is a little bar area at night which is nice after a long day. The hotel seemed well run and was super clean. The rooms were modern and had a fridge. Convenient location for getting off the highway.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Cheers2005, Thank you for the nice comments about our hotel being clean and comfortable. We also appreciate the nice comments about our associates being helpful and friendly. Many thanks and safe travels.

"very good"

5
19/09/2015

The hotel is fairly new and in good shape,rooms are large and clean and the bathroom is the same.Breakfast was good,typical hotel breakfast.My only complaint was the price was to high,but as a previous reviewer said ,you get what you pay for! '

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear scitchie, We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you. We take pride in our Grand Falls hospitality and we're happy you enjoy our breakfast. We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again soon. Travel Safe

"You get what you pay for."

5
15/09/2015

On a recent 8 night road trip, & various motels booked. best western proved the best for your money. Other, tad cheaper, promised things in their ads that weren't available. Best Western had it all. Their breakfast was tops in starting out another day of travel. Rooms, clean, modern, everything worked, & staff extra friendly. You pay less, you get less. I'm convinced Best western is the way to go.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Gerald k, Thank you for taking the time to comment. I am happy to hear you enjoyed your stay with us! We strive to make your stay as enjoyable as possible and am glad we did. We look forward to having you stay with us again real soon. Travel Safe

"Best Western Grand Falls"

4
10/09/2015

Good location just off highway,- easy to find. Breakfast was good but would have like to see some mixed fruit.- cut up melons, pineapple, etc.. Room was up to expectations.Did not use pool, business centre or lounge so I can not comment on these.

Marie-Louise T, General Manager at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Dear Nicholas S, I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! We work on our breakfast offerings on a regular basis, and I will be sure to keep your suggestion in mind. Thank You.