Best Western Plus City Centre Inn

This is the best hotel I've ever stayed at. Everything is great. The rooms are so clean. The staff is amazing. It doesn't matter who you meet. From the general manager, to the staff at the front desk, to the staff at the restaurant, to the janitor and housekeeping. Everyone is amazing. The restaurant is amazing. Breakfast is a la carte which I prefer. Dinner is great. Lots of choice. The staff is so friendly and always in for a joke. If you want to go to Edmonton then this is, in my opinion, the best hotel to go to. The location is perfect. Right across the Kingsway mall.

The staff were horrible and confrontational!

Great room and restaurant. Bar had a great selection of craft beers and all the food was prepared fresh. Didn't use the pool but everything was very clean and well supplied. Even the little store in the lobby has everything you might have forgotten.

This Best Western Plus does not have the customary hot breakfast buffet which is the reason we had booked a Best Western for our stay. We lost a half hour of sleep each day because we had early morning meetings and still needed breakfast. Cooked to order takes more time than buffet. The other issue we had was if we wanted to have our room tidied up, we had to leave a hanger on the door, but they did not have the do not disturb/clean room sign in our room

I needed to stay here due to a medical appointment that was close by. I'll admit I was hesitant to book. I stayed years ago and it wasn't great (dated room and uncomfortable bed). I'm a platinum member and requested a quiet room in the main building. Happy to say my request was fulfilled! I was given Room 128 - on the main floor, long walk down a corridor to get there (I didn't mind), and it was a single queen bed in a corner style room. It was small but conveniently laid out. Had a fireplace which I couldn't figure out but too lazy to call the front desk lol. It was clean, updated, and for the most part, quiet (it's far away from the pool so you don't hear any of that noise). It's right across from Kingsway Mall so it's walkable to get there. There were a few addicts hanging around the bus terminal but I didn't feel unsafe in the area (I talked to the front desk to ask if it was safe to walk and they reassured me). There is a lovely restaurant on the top level with a great view of the city. The breakfast isn't free, but it's reasonably priced ($9.99 gets you a lot of choices). It's very worth it to pay for breakfast. Service was great and the food excellent. Made me wish I hadn't ate at the mall the evening prior. It's definitely not the fanciest BW that I've stayed at, but it's reasonably priced, clean, and convenient. I would stay again.

I am a Diamond Select member of BW, and always stay at BWs when I travel across Canada. From time to time, I ask the front desk staff if I can get a late checkout (ie. one hour later than normal). This is the only BW location that has a “policy” (according to Front Desk Staff and on-duty manager) that has no wiggle room for a late checkout. Although, I don't agree with the policy, I could have understood it if it was related to me in a professional manner, however I experienced the opposite and was given the message in a rude manner, with a tone that indicated that I was an annoyance for just asking. As I said, I stay at BWs across Canada and am always impressed by the friendliness and professionalism of the staff, the Edmonton City Centre location is the first time I have experienced being treated like an annoying child. I will never stay at that location again!

I stayed at the Best Western plus City Centre inn recently and was extremely disappointed with how they handled a complete air conditioning failure during a hot day When I checked in, no one mentioned that the AC was out of service — something they were clearly aware of at the time. It wasn't until I got to my room and realized how stiflingly hot it was that I discovered the issue. Only after I called the front desk did they acknowledge the problem and offer a fan — which helped slightly, but not nearly enough to make the room comfortable for sleeping. My room was on the first floor and the window was easily accessible from the street so I couldn't leave it open for safety reasons. A heads-up at check-in would have at least given me the chance to make other arrangements or prepare myself. Instead, I spent the night in an overheated room, unable to sleep, which completely ruined the experience. I understand that technical issues can happen, but the lack of transparency and proactive communication was inexcusable. Guests deserve to be informed of major issues that affect their comfort — especially something as essential as air conditioning in hot weather. The hotel itself is otherwise decent, but until they improve how they handle service disruptions and treat their guests with more honesty, I would hesitate to stay here again.

Kingsway Mall Shopping Base! I highly recommend this spot for a family shopping experience. Steps away from Kingsway Mall. Nice, spacious, clean rooms. Friendly staff. Excellent convenience store to look after all the toiletries and snack needs. AND a small kid friendly swimming pool with a water slide. Awesome little gem of a hotel without all the fuss of the West Ed. The Kingsway is a nice mall that can do it all.

Staff desk is unfriendly very rude. elevator is not working and we have a lot of luggage so carried them up to the stairs. We regret we check in to this hotel as staff is not helpful at all. Never checking in here again! The gentleman desk staff the way he assisted us is very rude unpleasant very rude

Very clean and awesome staff. Ask a few different times if everything was good in the room. And the restaurant food was amazing. The waitress in the restaurant where super nice. When ordering food and great service. I definitely well stay there again.

Room was clean and pool was nice would like to have seen breakfast included All the amenities worked in the room staff were friendly Thanks to Akia for great service The location is great with shopping right across from Hotel The hotel is also in close proximity to downtown

Convenient location in Kingsway next to the Royal Alexandra hospital, great service with the rooms, and the restaurant service is always impeccable the ladies that serve there are incredible!! Thanks everyone for making it an easy stay during a tough time.

While the hotel appears modest from the outside, the staff, restaurant, and rooms ensure that each guest has a restful, fun, and comfortable stay. The key are the staff: they provide superlative customer service. They are attentive, knowledgeable, and professional. They put customer in customer service. The restaurant is well appointed with a well - rounded menu. The second floor views provide a bright space to enjoy libations and good company. The rooms are comfortable and well laid out. The bed is comfortable with the space suited to meet your relaxation needs. The location is reasonable central to downtown, north end, and close to all amenities. It is adjacent to Kingsway Garden Mall, walking distance to NAIT, and a short distance to any professional services, especially, Royal Alex Hospital and speciality health care.

Room was nice size, lots of pillows to choose from, beds are comfortable, breakfast in restaurants/lounge was delicious, pool and hot tub area is nice with the tempature in both pool and hot tub was excellent, staff is amazing, across the street from a large mall, would highly recommend.

The staff at this hotel rate the absolute best I've experienced in many years of travel across Canada. They are professional, courteous and most importantly, value they customer. I've been staying here for years whenever I have to be in Edmonton. Many if the staff here have worked here for 10 plus years...really unheard of in this industry and true testament to the management and ownership.

I'v'e stayed at the location many times and have never been disappointed. The rooms are always very clean and the staff are always accommodating. During my check-in I was upgraded to better room at no extra cost. I highly recommend this hotel and will be booking again myself in the near future. Thank you

Amazing stay, clean, fun pool, very quiet. A big thank you to Amanda and Jess ( the ladies at the front desk), their customer service was outstanding. They got us an early check in, watched out for our luggage while we stepped out for a while, and were just super great to deal with! We will be back again!

The staff is so friendly and helpful. When we discovered a problem with a window that was frozen open, one of the staff members went and solved the problem immediately. The room was very comfortable, and the beds were amazing! The price was very reasonable. Did I also mention that the room was ultra clean? It was!

This hotel is conveniently located across from the awesome Kingsway Mall and just a close Uber ride away to the Rogers Place! In the hotel we had the family suite and it was a good size for us. We tried out the hot tub and it was a good area too. The staff was excellent in all areas. We ate at the restaurant for breakfast, early dinner and late night snacks….the snacks we took back to our room. It was my birthday so I even got a free piece of cheesecake with my dinner which was delish. Between all of us we tried the standard breakfast, French toast, pizza, nachos and all of it was so good! The staff at the restaurant were a 10/10. The checkin was quick as they sent a form via text which contains the information they ask you usually at checkin. We will definitely stay at this hotel again.

I was very disappointed with our experience I have worked for Best Western for 10 years and have taken all the courses that the Best Western University offers and Best Western is known for going over and beyond to make every stay a positive experience my credit card would not work on the debit machine because of a pin problem so I asked if they could just run the card through they computer witch I know they can do because they have done it in the passed will every other time we stayed they and this time they would not do it.My husband book a jacuzzi suit for us for our anniversary but because we had to us our debit card for the room witch they took an extra deposit for they said we could not stay in the jacuzzi suit because they needed a credit card for that witch we had. I just don't understand why it was so difficult for them just to run the card .

“Always accommodating” staff, clean rooms, and excellent location.. if you need anything during your stay, the staff will go out of their way to accommodate you. The facilities are always clean and the hot tub and pool adds to your relaxations.

I had to switch over from Wyndham hotels yet keep things affordable for my work... so far BW has not disappointed... room is clean, updated , beds and pillow are comfy. Hotel is across from a mall and plenty or eating options for all budgets. Not uch to complain about.

Staff very attentive and everyone who works there seem to care about and like their jobs . Service is top shelf. The front desk staff are very friendly and helpful. The staff in lounge and restaurant are caring and fun . The maintenence staff take great care of the hotel and house keeping keep rooms spotless.

Excellent room! Clean, big bed, all amenities, great shower and towels. Ice machine was functioning. Ample free parking. The only disappointment was this best western doesn't offer free breakfast but McDonald's is nearby. Didn't use the pool and hot tub but it looked good and is open at 7 am.

The perfect location to stay for a family wedding at Chateau Louis. The staff in both the hotel and the restaurant were incredible! Very friendly and helpful. Overall our 4 day stay was a great experience. The hotel is very reasonably priced. Good food at a good price with amazing service in the restaurant (Runway 29). Highly recommended!

We booked the family room as we came with our teenaged kids for an oilers game. The room was HUGE! We had our own bedroom, and the kids had their own. Plus there is a pull out couch in the living room if you needed. The hotel is a great location, not overly far from west Ed mall or Roger's place. The hotel itself is very clean and the front desk staff were great!

This is an amazing hotel. The staff is amazing. Rooms are clean and housekeeping is the best I've ever had. The overall experience was like no other. The restaurant is so great. Breakfast is awesome and dinner as well. So much to choose from. The staff there is amazing as well. After a few days they already knew what we wanted to drink. Kingsway mall is right across the street. This hotel is like no other hotel I've been before.

New Reno's are beautifully done. Reservation request for main floor, close to front seat as requested. My assumption at check in was that request was not read till we arrived. As a previous employee of BW I would always go through any requests and assign rooms immediately so guests were given what they requested and not given out randomly to other bookings. No vending machine and one at front desk closed! Not particularly happy they closed Tim Hortons in hotel either.

I booked this hotel due to the proximity to Coronation park which is the location of the game we were attending. I booked 3 other families with us. 2nd, I needed a swimming pool for the kids and it was a hit! Tiny but really good with a slide. I was surprised that our room (2queen) has a microwave which the website did not mention. It's great that it's also just across Kingsway mall and Walmart. The only thing I did not like here was the front desk agent who checked us in. She's not wearing a name tag so I do not know her name. Unfriendly and not welcoming at all. Good thing, at check out, the housekeeping staff sent us off with a nice smile that is almost reminding us to come back again.

Great location across the street from the Kingsway mall with Walmart and Shoppers Drug Mart. Friendly staff and clean rooms.

I will definetly be staying here again, the shopping mall is right across the street which is a bonus!

Great pool, hot tub and slide. Great location and very family friendly. They gave me the room I asked for without inquiring how many people and placing restrictions. With a larger family it's very challenging to get room of ones choice and all be allowed in. No hassle here!

Clean and beat room, bed and bath. Excellent large size TV; good pool and hot tub though bit small. Providing EV charging station would add value.

Yes the pillows are very nice nice and fluffy I'm pretty sure they can upgrade the referral rooms and make them nice as the other ones and it will be excellent the staff is very friendly the hospitality is excellent the food upstairs at Runway 29 is good excellent food

Had a medical appointment in the city. This hotel was close to the clinic and has a medical rate for patients. Great value, super clean, newly renovated room - even had a fireplace! Quiet & comfortable. Highly recommend.

Hotel is next to a mall - so walkable for food and other amenities. Room was clean and beds comfortable.

We stayed at the Best Western for two nights to attend an Oilers game. Hotel is close enough to Rogers Place that you can walk if you want, about a half hour walk. Parking is included, but breakfast is not. Though breakfast is not included, there is a reduced price for certain selections from the menu for people staying at the hotel. Hotel was clean, just a standard room, nothing extravagant. Room is only cleaned if requested. Hotel was good for our two night stay and close enough to downtown without having to pay the downtown hotel prices.

Very nicely appointed rooms. Very clean inside. Great location if you're visiting the Royal Alexandra Hospital. The motel management were also very accommodating when we had a death in the family and had to cut our visit short. Much appreciated.

This is an older property but well kept. Front-desk staff is excellent, restaurant is surprisingly good. Has a pool for families. Directly across the street from a mall and not far to downtown.

We stay at the City Centre Inn on most of our trips to Edmonton. The hotel is clean, the staff are great and the hotel is very conveniently located a little north of downtown. Will be back.

Very Convenient location great amenities, Mall across the street just missing a shuttle to the VIA station

This hotel has continued to disappoint me. We've come back hoping for changes but it continues to show its age. No breakfast included, rift raft coming and going at all hours, internet spotty, hotel is definitely showing its age. If prices were better I'd reconsider but it's not worth the cost for what you get. Being a platinum member I expected to be able to check out a little later for medical appointments and the best they could do was 1 additional hour.

I found the front desk staff friendly while helping me with amenities and how to get there. The housekeeper on my floor couldn't have been more welcoming. I enjoyed my $9. Breakfast in the Runnway 29 restaurant. Great staff, my coffee cup was always full and meal was hot and tasty. Room was clean and comfortable.

Great restaurant attached to the hotel that has amazing food. Excellent service throughout our stay. All the staff were wonderful. It was greatly appreciated. We will be back. It was wonderful. Thank you so much folks Valerie Miller & Gord Hall

I have stayed several times at this hotel and always have a pleasant experience. The location is easy to get to and near a lot of amenities.

Great experience at Best Western Express City Centre Edmonton. All the staff were very accommodating. Had two breakfasts at Runway 29 and both were very good in terms of the value and service as well as great tasting! Location was convenient with plenty of shopping and restaurants nearby. Was there for a couple of Oilers games at was easy access to the LRT.

My recent stay was all my previous stays, it was not disappointing!. Staff are always very friendly, courtesy and helpful. The hotel is clean and secure... I Like that you have to use your room key to access doors ... The hotel room was very clean, beds were comfortable and it was very quiet...I had a great and restful sleep... It was nice to have a Tim Hortons on site and the Runway 29 dining had awesome food...The restaurant was open at 7:00 with plenty of menu choi es.... I would definitely recommend this Best Western for its location to the Kingsway mall across the street and other shopping within 10 minutes of the hotel.... The service was great!! The hotel is clean and quiet.. Staff are very friendly, courteous and professional.....A great place to stay !!!

Went to Edmonton to see a show and had a great experience. The staff were very friendly, and our room was very clean. Also the beds were comfy. Also rooms were at a reasonable cost, good value for your money. We will definitely be staying here again.

The property is in close proximity to the destinations we had planned so that worked. Parking was on site so the walk from the hotel was minimal. The beds were comfortable, the room was clean and tidy; all amenities were present. Staff was considerate. The was an offer for breakfast when you stay so that was welcome. The meal was table service as well. Good food.

We stayed here it was close to the mall and easy to shop the rooms was also big enough to store stuff and still have room to walk around and the t.v r big enough to enjoy movies and play games I would stay again

Great hotel near downtown Edmonton. Pool with the water slide was a huge hit for my family. The rooms were clean and the staff were friendly and helpful. The Tim Hortons attached is a nice touch and Runway 29 had amazing food. We would stay here again for sure!

We booked this hotel for the pool and water slide and our kids loved it. The pool was great and the water was warm and the slide actually goes pretty fast. The room was nice and clean and had a fridge and all the amenities. The hotel itself is nice and close to the mall and a few good restaurants and shopping. It's also very central to downtown and the major road ways. We would definitely stay again

My daughter was having a baby in the nearby hospital and it wasn't going according to plan and we had to get a room at 1:00 in the morning. This hotel and their staff met and exceeded all our needs. The breakfast was a real restaurant but discounted and that worked out nice as well.

The customer service was excellent!! Can't say enough about the great staff!! Hard working, great people from the front desk to housekeeping!! Our room was clean and well stocked. Definitely our go to for a hotel stay!!

We have been guests at this hotel for 30+ years and the atmosphere is always fantastic/family friendly with the convenience available and Kingsway Mall next door..y'all can't get much better service than this excellent hotel

There was a mix up with my reservation (not on my end) and the front desk staff who Contacted me was horrible. She told Me that she was doing a favor by calling me and that she could just go ahead and cancel my reservation. I had made my reservation 5 months in advance with a gift card online and she told me the reservation wasn't made properly and that because now that it's the same day that I won't be able to use it even though I had an email saying payment had been made and nothing was left owing on the reservation. Instead of helping me figure out what happened and deal with it she told me I had to contact best western and deal with it or she will go ahead and cancel my reservation.

We chose this hotel because our toddler just loved the pool. I personally love that it is walking distance to Kingsway mall. A nice chillax for the family with comfortable pillows and bed and nice location to everything. Hubby is just happy that both wifey and toddler are happy. Best hotel we stayed at the city. Thank you!

Never judge a book by its cover! Even though their building appearance might look a bit old but the rooms they have are really clean and tiny !!!! I love it, they even have microwave just in case you have food to reheat. The staffs are really kind too. Their food (express breakfast) is delicious with affordable price too, only $9 for 2 eggs, lots of meat, 4 breads and fruit dish! Highly recommend!

Clean quite friendly staff .Great location for shopping . Hot tub and swimming pool. Tim hortons in the building and also a restaurant. When we comes to Edmonton we always try to stay here at the Best Western city plus.

The property is right across from a mall and also the Hospital and LRT. The communication from the staff was top notch and the room was nicely renovated. I had a couple meals in the attached restaurant and they were good.Had never had Bannock eggs Bennie before!!Everyone I encountered were helpful and friendly, and there was great communication through texting Thanks Michele

The beds were very comfy. And great service. Would highly recommend this place. Would stay here again for sure. The pool was wonderful as well. The shower had wonderful pressure in it too. What a lovely place to stay.

Hotel was clean. Staff was friendly. Food at lounge was amazing. All around great stay! We loved the pool and how hot thehot tub was. The lady who checked us in was one of the nicest and helpful I've had. Our waitress was also absolutely amazing. Attentive, quick, friendly and accurate!

Excellent customer service. There was a restaurant on sight, loved how the hotel was pet friendly even though I didn't bring a pet, also there was a pool looked really nice didn't swim and the beds were ever so comfortable. Hope to stay at the hotel again in near future for much more longer days I quite enjoyed my short stay.I highly recommend!!

Second booking in May for medical appts. They are 2 for 2. Top service, amenities and cleanliness! Required quiet room both times and the 2nd floor room this visit was perfect ! Front desk staff were friendly, efficient and helpful. Very much recommend this hotel!

kids loved the pool and slide. Tim Hortons is right off the main lobby so it was easy to grab breakfast each morning. We stayed here while working at Skills Canada Alberta competition (made it a family event with a suite room)

Locations was ideal for our purposes. Restaurant food and service were great. Rooms are clean and have been updated, staff were exceptional. Only negative is some of the homeless ? ,that frequent the area.

We went for a medical stay. My Aunt was having knee surgery. The staff did everything they could to help us. The only things was not having an accessible shower in the room for her as she was unable to lift her leg over the tub edge.

I've stayed at this hotel many times when traveling to Edmonton. The location is ideal with Kingway Mall across the street and city center only mins away via 109st. The hotel is very modern and clean with very polite staff. I would recommend this hotel for anyone looking to stay in central Edmonton. Thank you

TV randomly shuts off. Things in the room are broken. You can hear every noise as someone walk by you or talks in a room nearby. The staff were very kind and friendly. Although the pool was closed and no one told us on calling in to make a reservation or when we checked in. Seems dishonest but they gave us a reasonable discount when asked for it.

Our family needed a place to stay when we were traveling through Edmonton and I would absolutely recommend staying here. The pool and slide were clean and well kept. The staff was very friends and our room was also very clean. I would stay here again no questions asked.

Check in was fast and we used express check out. Room was modern and super clean. The pool and hot tub were clean and lots of fun. And the restaurant was amazing. It is also open late and has a great selection. Thanks for a great stay.

The hotel is located near a mall and plenty of food options. You can access a Tim Horton's directly from the hotel lobby. The staff were friendly and responsive. The rooms were clean. The bed was comfortable. Good internet connection.

We were in town for an Oilers game, convenient location, great access to rooms. The only complaint is the kids were looking forward to some pool time but could not stay in the pool very long due to the chlorine. Even sitting in the pool room without going in the water was hard on the eyes

Great staff always happy to help. Close to local amenities and short trip to downtown. Fenominal breakfast and lounge dinning. On site pool is a great way to spend some time with the family or just relax in the hot tub. Couldn't ask for a better place to stay in the Edmonton area!

Nice clean hotel located close to lots of fun places to take the kids. We got a room with a door to separate bedrooms to put young kids to bed early, and was perfect. Pool and waterslide were lots of fun. EVERY staff member we encountered was polite, friendly, and asked if there was anything we needed. Planning to stay here again next winter for a family holiday.

Best Western needs to update this hotel. For the price you pay the quality is just ok. You receive 500 points for a stay and that's a joke. You can't use 500 points for nothing. I think BW is definitely going down hill.

My partner and I stayed 2 nights while shopping and otherwise entertaining ourselves in Edmonton. This location is great for getting around the city and the shape of the building made our room dead silent all night despite being next to 109th street. Breakfast was delicious and inexpensive, including fresh fruit, and it felt very comfortable and cozy to eat looking out at the lights of the city.

Excellent location. On-site restaurant plus a Tim Hortons, across from a popular shopping mall. Only a $10 taxi ride to everything you could possibly need. It was -35 during our stay. The hotel was warm, clean and the staff friendly. The parking lot was cleared and the outside electrical plug-ins worked. Top marks!

Room was very clean/quiet. Check in was quick and efficient. Great location, right across from awesome shopping at Kingsway mall. Staff was very friendly, the Tim Hortons in the same building made it a hit for me

Always stay at this hotel because of location, the amazing friendly staff, cleanliness and for the amenities The kids love the clean fun pool and waterslide. The quality is always the highest. and we always leave satisfied

Very clean and comfortable rooms. Pillows and mattress was great. Old building that has been redone to a high standard. Pool is smallish but has a great slide for older kids. Breakfast special for guests was a good value. Had fun shopping at Kingsway, much better deals than West Ed.

I was initially hesitant about staying at this hotel because it is an older one. However, when I checked in it is clear they have significantly upgraded the entire hotel including the rooms. My room looked brand new. Service was excellent and so is the food at the restaurant.

The kids loved the pool and great slide! The Family room was perfect for 7 of us, 3 adults,4 children. The Kingsway Mall right accross the street was quite fabulous! Prices were extremely reasonable. We only had breakfast once and it was decent. The pizza was really tasty! The front desk staff were very pleasant and helpful.

The hotel staff were wonderful, from the front desk to the restaurant. The location was great and we were able to get around the city easily. The hotel was clean, comfortable, and the pool area was well-maintained - and the slide was so much fun!

The newly renovated rooms are so nice! Optik TV, lots of plugins/ports, sleek furniture and super comfy bed, pillows and linens. Convenient having a restaurant and Tim Hortons right there. The location is handy for attending medical appointments or watching the Oilers play at Rogers Place.

Staff were very helpful the breakfast was great. Kids really enjoyed the pool. Parking was a little lacking once all the other guests were checked in. I would check in to this hotel again. Other families staying there gave the kids some others to play with

Room had cockroaches that were into our food as soon as lights went out..scared the heck out of me when I went to put the food into a fridge later..overall the rugs were filthy..pool very dirty too..lots of hair in it..the hotel credited us back 21.48 for the cockroaches stay...if it had been clean with no bugs it may have been great...but not so..

When arrived yesterday evening the desk lady was rude not welcoming. I was not happy with how she dealt with me , although I was BW Costumers for awhile. I felt bad about this last night. Secondly, she gave me room number 151 and told me take the elevator, I had a baby with stroller, we pushed the stroller upto the end . When I came to my room I found out my car in front of the room and the office was closer to come out and just walked back towards my room. But no one guided me . She was not informative at this point. Thirdly, I tried to talk to her to ask some information about meals and the swimming pool but unfortunately, she ignored me . She was not good costumer server at all. I'm not if she was trained or not. I normally get good discount on my stays at BW but last night I didn't when asked her she didn't give me sufficient answer However, I'm BW costumer and like them but I have question mark on this one . Thank

I had an awesome room with a fireplace and a 40 inch TV. 25 minute walking distance from Commonwealth stadium makes it the best place when going to football games. Awesome pool that I have used at my last stay

This is an amazing place to stay, it is a bit older but has had renovations and we were completely comfortable in our jacuzzi suite, staff were always so polite and helpful, parking wonderful especially when driving a pickup, it has a restaurant that is open to 3am and a Tim Hortons to get your early morning fix and it has an amazing mall across the street from it, from now on anytime we are in Edmonton this will be our new home away from home.

One of the worst hotel rooms I've ever stayed in. Listed as a “suite”- which meant they renovated a larger room to fit a queen bed directly in front of the door, and then have another queen bed at the back of the room. Worst room design I've ever seen. Absolutely no ventilation in the front sleeping area.

Staycation with friends and kids aged 9-11. Waterslide needs a descaling and better water pressure, kids kept getting stuck. Pool area is uncomfortably hot, pool needed cleaning (so much hair). Family suite room was spacious, quiet, beds comfortable, but carpet needs replacing. Light switch for bathroom on outside of bathroom door so prepare for screaming as your kids prank their siblings turning light off while they're in shower or toilet. Kids enjoyed Tim Horton's being attached to hotel. I did not love the advertising of vlts and off liquor sales - window in pool area needs replacing from some kind of hit from the outside. Staff were very friendly and attentive. Breakfast is not included in stay but is discounted but kids preferred Tim's.

The hotel was clean comfortable and convenient for us. Friendly and helpful staff. My grandson enjoyed the pool and slide. We requested to stay on the main floor and close to the pool. Nice restaurant, decent prices. Lots of free parking on site

This hotel was clean, quiet and the beds are very comfortable. The location was perfect for my business trip and easy to get to. Very convenient having a Tim Hortons in the hotel...I love my coffee and a shopping mall across the street.

Costumer service is awesome! Hotel is near where my appointment is. Clean washroom and bedroom! Comfy pillows! And ofcourse pool is tje best! We haven't tried the nreakfast as we have to checkout early

Very clean, all services you need, restaurant, lounge, tim Hortons, pool, hot tub, Computer room, small store, ice cream, pop, water, snacks machines. Lots of parking outside, great service and nice staff

The location was central to access north, west and south. Perfect sized (smaller) hotel with parking near exits. Easy in easy out. Warm indoor pool with waterside and hot tub. Booked the separated bedroom suite (bathroom in between the two beds) for added privacy. Family enjoyed that however one bed is then very close to door/wall and the running kids up & down hallway affected person sleeping in that bed. Partner enjoyed having Tim Hortons on location. Nice restaurant also attached.

Best Western downtown was a great hotel. The rooms were beautiful and the beds comfortable. Kingsway mall is walking distance away. The staff were very welcoming. The kids like the pool. We didn't use the restaurant but there is a Tim Horton's in the parking lot

Comfy clean rooms, beds were very comfortable. The pool, hottub & waterside were fun. Hotel is across from Kingsway mall and near restaurants & hospital for those staying in Edmonton for medical reasons. I will definitely stay again

Staffs very friendly and helpful. Room is cleaned. Location is very good. There is a Tim Horton attached to hotel. Cross from the Kingsway Mall. It is so convenient location. There is a swimming pool in hotel that is a pleasant for family with kids

Right from booking to arrival, I was impressed. Friendly helpful staff and the room was impeccable. The pool looked awesome even though we didn't use it but there was alot of kids in it having a great time. The lounge hours are great and although we didn't have time for food, it all sounded delicious. 10/10 would definately stay again and highly recommend!

Hotel is clean and updated. Rooms are large, and there is lots of free parking, which is kot always the case with hotels close to downtown. Great pool area if travelling with kids. Breakfast is not included, but there is a restaurant with discounted option for hotel guests, along with room service. The on-site Tim Hortons is also a plus.

We stayed for a single night. Its often tricky to find accommodations for our large family (two adults four kids) so when I discovered this Inn had a room that we could all fit in, I booked. What we ended up with was actually better than I'd expected. A bedroom with two queen beds, another bedroom with a king bed, and a living room with fireplace, couch and loveseat. Would have been lovely if the couch had been a hide-a-bed to afford just that much more sleeping space, but all in all, this was fantastic. Kids had fun in the pool and on the waterslide. Glad we discovered this!

Best bang for your buck. This hotel has a great location across from Kingsway Mall, close to the Royal Alexandra Hospital. There is a Tim Hortons right inside the hotel. The pool is clean, the hot tub was nice and hot. The front desk attendants had great customer service. Hotel is a bit dated but everything was clean

Staff are welcoming, friendly, attentive, knowledgeable and willing to go the extra mile. Very clean and comfortable, rooms are well designed, parking is great, handicapped stalls are easily accessed and building has a Tim Hortons!

Amanda at the front desk went above and beyond for my family and I. We were going through a rough time and she absolutely went above and beyond. She is amazing! Amanda, you made a really difficult situation a lot less stressful. Thanks girl!

We stayed in room 101, which is feet away from the pool entry door, which was the busiest place in the hotel. The constant noise form people running to/from the pool was annoying to say the least. Once the pool shutdown, the hallway outside our room became place for other guests to visit and yell at each other at 1:00 AM, 2:00 AM, and 4:00 AM. Furthermore, outside our ground-level window was the rear entrance to the lobby. This seemed to be the designated smoke-break area as people were there at all hours during our stay. Poor insulation in the walls and doors made it difficult to sleep without being interrupted by conversations and coughing outside the window and yelling in the hallways. We felt like we were in the middle of a busy train station. Do not stay here!

Room was okay just seem pricey, hotel seemed dated! King room, decent sleep, microwave way to small and small fridge didn't seem to keep anything chilled, great location for being close to the hospital and we didn't do any shopping but the Kingsway mall is just across the street! Oh coffee selection in the room wasn't that great! Should really look at updating your coffee/tea, keurig is the way to go, then at least you can buy coffee yourself, would stay there again! Cheers

You walk in and all staff remember you. Everyone is polite and very helpful. I have no complaints. Where else can you walk around in your bedroom slippers. All the staff were very professional and followed all public health orders. Extremely clean and sanitized counters etc.

We were there for a cheer competition and it was amazing! Staff was accommodating and friendly. Laurel, who was our server at the hotel restaurant, was a champ!! It was NUTS with so many cheerleaders running around. She was seriously the most amazing server and person!! We called and ordered food in as well as went to the restaurant to eat and she was there ALL weekend! Thanks Laurel, you are the absolute best!! PS the food is delicious and family friendly! Rooms were clean and comfortable. Highly recommend!!

What a pile! From word one it was a total waste of money and a most unenjoyable stay. The best part was the dinner upstairs. They promised free breakfast -NOT free. NOT a suite just 2 beds in separate rooms. Too much furniture crammed in small rooms with barely enough room to walk. The tv's didn't work. The pool was cold and the hot tub only ran for a couple minutes at a time. The Tim's attached is a hang out for all the scummy taxi drivers in the area and they made my wife feel dirty just being near them and she refused to go back in there. I am never going back to Best Western because this is their way of doing business now days. There were many other issues but I am done. Osta la bye bye

Exceptional service, clean, quiet rooms, great location. Runway 29 (restaurant located upstairs) has great food and I have never had anything short of great meal. Runway 29 also serves bannock with their meals which I have never seen before in a restaurant. This was an absolute treat to see. Tim at the front desk is also exceptional! Strives to ensure all guests are treated with the utmost service and quality.

We stayed at the Best Western Plus City Centre Inn because of its closeness to Commonwealth stadium. From the outside we were not sure if we had made the right choice, however the rooms were great, looking like they had been recently refurbished. The rooms were large, very clean and the beds were very comfortable. The staff were friendly and helpful, parking was easy, and the pool and the hot tub were clean and well maintained. Would certainly stay again.

Rooms are very tidy and decent size, beds comfortable, and our son loved the water slide & hot tub. The front desk staff was quick to help us upon arrival and made sure we had everything we needed. Ei: crib We'll be back in the future for sure. Thanks.

Came for the Bombers football game & the room was great. The big chair in the queen room was awesome, wish more hotels had that in rooms. The pool & water slide is incredible but was a little dirty with hairs here & there. Restaurant on the top made a good breakfast. I think it was Christine who served me & she was fantastic

Room was great, staff was great, location was ideal for my purpose of being close to NAIT. Shopping mall was close by, and my kind of stores were within easy reach. Definitely will use this hotel again when going back to Edmonton.

Had booked at another hotel, but was turned away because I am mask exempt. Called and spoke to Tim, he said that it was no problem. As my fiance was getting spinal surgery, and I had no where to go, he also sorted out an early check in for me. When I showed up he not only checked me in, but also made a point of making me feel like a valued customer and made sure that I knew all of my options for food in the area and let me know if I needed anything to just call him at the front desk. I can't say for sure that he put me near the end right by an exit door on purpose, but I appreciated the fact that I didn't have to deal with any other patrons who might have an issue with my mask exempt status, and was an easy in/out after an already long and taxing day. The room was modern and beautiful, and the beds were comfortable.

I loved the "motel" feeling of the rooms area. It made it feel more private and we were able to just walk right out to our car. The pool with the water slide was a huge hit. The place was decorated very nicely and extremely clean. Tim hortons attached was a great added bonus! We didnt have to run around the city first thing in the morning looking for our caffeine fix.

This hotel has got to be the best place to stay in Edmonton. The staff, the rooms the location, amenities just everything makes you feel like you are home away from home. This Best Western is always top notch

This hotel is part hotel and part motel, it is a U-shape building. If you are stuck in the motel part, it is a very long walk through the hallways to get to the pool. If you are expecting the usual complimentary breakfast, you will be disappointed, as this particular hotel does not provide it. I definitely would not recommend this hotel.

I am happy to review that we stayed at the Best Western Plus in Edmonton's city centre on August 20th, 2021 (we checked in at 8:00pm). There were a couple hiccups in the check-in as dates of stay and also the room we had booked were not immediately worked out due to having a common last name and having two reservations confused. The lady at the front desk was happy to track down the issue and get us to where we needed to be, I unfortunately was unable to catch her name. Once to our room, we had ample space for our family (2 adults, 3 children) and were pleasantly surprised by the cleanliness and amenities provided. The beds are comfortable and all appliances worked without incident. The family suite contains two separated bedrooms and a living room type area. One bedroom has a king size bed and the other has two queen size beds… There is also a couch. Ultimately, I believe a family of up to 7 could comfortably stay in this suite. Our family also utilized the pool area and are pleased to report that the pool and water slide are a hit with young ones and the hot tub is a total win for the parents! There is not a continental breakfast provided, however, there is a Tim Horton's and another sit-down restaurant attached to the hotel. I believe we paid a reasonable amount for what we received and would highly recommend this hotel to others in the future.

Room was very unclean. Smelled musty and smoky in spite of being a nonsmoking room. On my third night there I found a bug in the bed (literally in the sheets) and contacted the front desk. The front desk staff was very helpful that evening but the manager was extremely rude and dismissive when I tried to discuss it with him.

My family had an unexpected delay in our trip to Edmonton and had to extend our stay last minute. The staff helped us out immensely by keeping us in the same room and assisting us with some amenities. The breakfast offered at the restaurant was delicious and the hotel is perfectly situated for lots of tourist activities. A huge thanks to Richard and Douglas at the front desk!

When you walk in you are met with smiling eyes (COVID) and always called by your first name. It is like coming home. The staff go out of their way to make everything great. Very quiet, clean place to stay and centrally located

We had to take our kids to the city for a visit and the hotel was awesome. The pool was open which was great. The staff was super friendly and even helped us get a better deal for our stay. Thank you for making our trip more enjoyable amongst the doctors appointments.

I had to stay for a quick business trip and was very impressed. My last stay here was over 20 years ago, which was not a good experience. However the location is top notch - close to some great city amenities (see their description for more info on that!) Now however, greatly improved. Entire hotel has been renovated.Rooms are small but comfy. Fridge and microwave in room was definitely handy especially during the pandemic (and being celiac on top of it all). I was able to go to a grocery store to buy a few things for breakfast I kept in my room. The bed also was very comfy. I haven't had such a great sleep in a long time. There's also a Timmies I also ate once at the Runway 29 for dinner and the food was phenomenal. Gluten free is clearly marked on the menu and so I felt very safe. Prices reasonable and the service great. The hotel front desk also went above and beyond so I wanted to give them a shout out as well. When I first checked in I noticed a room of rowdy teenage boys a couple doors down. Screaming and running up and down the hallways. As I was there on business this would present a great distraction. I asked for another room and was immediately provided with one on the second floor. I very much appreciated that!! Thanks for a great stay, I will definitely be returning!

Room was clean and the amenities were nice. The kids loved the pool with the slide. The price could come down to reflect not having a continental breakfast. The staff at the front desk was polite and helpful.

Picked this hotel because we had to be at the hospital so it was nice and close. Great stay. Clean and comfortable, the 3 or 4 agents that were working were amazing. So nice, so helpful. Very appreciated.

I always stay here when I come to Edmonton. The staff remember who you are, where you are from and what you need. It is like a second home. No need to go anywhere else. The only thing is I wish when times return to normal, that they would supply a shuttle to the big mall.

My husband occasionally has to go to the Royal Alexandra Hospital, and this hotel is within easy walking distance. It eliminates having to drive in the morning traffic, and park at the hospital. The hotel is older, but modernized. Great staff. They give a "Hospital Rate", but it is still a bit more expensive than some other properties. Worth the convenience.

This hotel is awesome for the price. The pool and slide keep us coming back! It's great booking for an hour and getting the whole thing to yourself. We used it many times during our stay. The staff are friendly, love the parking set up and across from the mall. The restaurant upstairs has good food and great staff. Super friendly and quick.

We had a week long stay at the Best Western Plus City Center Edmonton. This is now going to be our Edmonton go to hotel!! All the staff is amazing and welcoming, from the front end, to house keeping and the lounge staff upstairs ( which has phenomenal food). Everyone went above and beyond. The rooms are clean, beds are great and a perfect location.

Great service and clean room check in and out was good .great place to stay will be back for sure.parking and location was good close to mall and all amenities.check out was good and room very clean and nice .

I arrived late one night early September for an emergency appt for eye at Royal Alexandra Hospital. Overall, it met my needs. Quiet room, comfortable. Was in at midnight out at 7am ish. Only thing I didnt like is seems people hang around by attached Tim Hortons - not at Main Entrance, but have to pass by to get fr car, and people are cigarette smoking. Other than that, wanted to compliment. The rate was significantly higher than other options outside core. This is by what was YXD Edmonton Municipal airport -which is closed permanently. Overall, was nice to have decent place to lay head fbefore morning. Staff good, courteous. They did express checkout as I had no other charges. I would refer ppl, just I was slow getting review in

Two of us were in Edmonton on family business for a two night stay. Reservation and check in was simple, everyone from the front desk, the room staff and the restaurant workers including the chef were naturally helpful without being over the top. Obviously Best Western hire the right people for the job. We had one dinner for four and two breakfasts in the Runway 29 restaurant, all the food was properly prepared, presented, tasty and fresh and a reasonable priced. The view from the corner windows was unobstructed looking out over the old municipal airport. Our room was spotless, the bed was comfortable and you could tell that they took Covid 19 protocols seriously, the entire hotel looked and felt clean. I have no problem giving this Best Western a high rating and I think that full credit should go to the hotel staff. James Roberts, Cochrane, Alberta

EXCELLENT STAFF - I feel at home when we come there- staff very friendly - room is always clean and atmosphere is very good - manager Douglas and staff know us by our first names and call us by our first names - i have recommended this motel to other people

I booked suite just because I get sofa bed. Kids can sleep separately and how they want. Room had only 2 beds. There was partition between 2 rooms but I don't want to pay extra $40 for partition which does not help. Washroom was 5x5 including bath tub.

You can't be the service and accommodation at this hotel. From our phone call to make reservations, Jesse went to the extra effort to be kind and compassionate to our needs and remained the same during what ended up being 30 days. All of the front desk staff, the cleaning ladies, the maintenance man, the waitresses all ensured that our needs were tended to without hesitation, not to mention the manager who took the time to talk to us and help us out. They all helped us through a very difficult time and we will never forget any of them.

There is nothing bad I can say for this hotel, I guess the only thing I would complain about is, the main door. Reason when it rains the back doors do not have any type of cover from the rain, they lock the main doors and won't let us use it to habe a smoke. Othet then that over all it's a hotel you will like, the staff are all very courtious and professional.

my stay before this recent one was horrid! This time, not clean either. A little less than half roll of toilet paper on the roll. The last person who was in the room I assume, long black hair on the bath tub and inside the bar fridge, open package of soap left on the bath tub and not clean bedding. During this covid time, makes you wonder what they actually cleaned in there. How can I be the only person experiencing negative things from this hotel?! We were there because my husband had surgery in Edmonton. There was no way I was paying their price for another night.

When taking friends or family for medical trips this is a fantastic place to stay. The companion room allows for privacy but also the albility to be with the patient. Having a Tim Hortons on site is a great bonus.

This Best Western Plus is a very nice place to stay. Very comfortable. Staff are very nice & friendly. They are helpful & go out of there way to make it comfortable for you. My husband was going for surgery & this hotel is close to the hospital which makes it easier for us.

Very very well maintained and upgraded hotel and restaurant. Absolutely no complaints. The bed was very good, nice linens, clean room throughout. Restaurant where we had breakfast was very clean and the food tasty. Sometimes when you check into a hotel you are never sure of what you will find so needless to say, when I say I had no complaints, it means that there were absolutely no nasty surprises - just quality.

The staff make this hotel amazing, they have gone above and beyond to make our stays the best. We travel to Edmonton for medical and this is the hotel that has always been worth it. Close to amenities and even has a Tims that literally made it the best place, for my mom.

We needed a hotel due to stay near Royal Alex Hospital and due to Co-Vid this hotel went above and beyond service. They provided meals we could order in advance that we sure appreciated. We have never stayed here before but are guessing this is their usual norm in providing such great service.

Currently staying here. The staff are excellent and the room is very clean and nice. Due to covid the pool and fitness center and lounge are not currently open. I would recommend this hotel to anyone needing to stay in Edmonton.

The hotel staff was fantastic, super friendly and professional. The hotel was clean and and kept very well. The beds were comfortable and always clean. I will absolutely stay at this location over again.

Needed to be close to the hospital. Was put in a room on the second floor next to the noisy elevator with my senior mother. Very noisy. Sketchy people everywhere. Felt afraid of getting robbed or being physically harmed . You couldn't pay me a million dollars to stay there again

The rooms are newly renovated and are crazy cozy! There is a lounge area, that has many local craft beers on the menu, above the Tim Hortons restaurant. There is also a large mall(Kingsway) right across the street! Very close to Northern Alberta Institute of Technology (N.A.I.T) campus. 2 blocks from a major hospital (Royal Alex). This hotel centralized in the city with access to most, if not all amenities.

Great place to stay if visiting someone at the Royal Alexandria hospital. It is close to the hospital, right across from a mall if you need anything. Restaurants nearby. Rooms were very clean and modern.

Comfortable rooms. Pillow for all. Staff was great at check in made sure we were looked after with cab and what and where to go after game. Room was very clean had a coffe pot and a fridge for the wine.

Clean, quiet and comfortable hotel. The staff are friendly and efficient. The beds are very comfortable, as are the pillows. I became Ill the second day after arriving and they were great bringing extra tea and salt to our room for my sore throat. I slept so well that purchased the pillows from them.

Very comfortable mattress and pillows. Nice upgrades on decor. Had a fireplace but didn't use it. Front desk very helpful to give best rate available and explained how to get a better rate for medical stays in the future.

Hotel is in a good location, i am a Diamond Elite member and this time they upgraded me to a very nice sweet. Hope i get his next time i am here. Also the food from the restaurant is great as well, the pool and water slide were nice features as well.

The hotel is in a convenient spot. Kingsway Mall across the street, Tim Hortons inside the hotel and a restaurant too. Rooms are clean and staff are friendly. Pool and hot tub are clean and warm. They provide cream for your room coffee machine if you want it.

Great stay I love this place will stay again and again.Great stay I love this place willGreat stay I love this place will stay again and again stay again and again.Great stay I love this place will stay again and again

Due to an unfortunate visit to Edmonton, we stayed at the hotel because of the location near the Royal Alexander Hospital. Just under a kilometre away and if you are walking, you can take a shortcut through the Kingsway Mall. Rooms were spacious and clean with comfortable beds and linen. I was pleasantly surprised with two types of pillows (soft and medium). Plenty of drawers and adequate closet space. Check the many amenities are listed on their website. Hotel has attached 24-hour Tim Horton's and Runway 29 Lounge (where we also dined for breakfast). The Kingsway Mall (across the street) is great with a large variety of eateries at the Food Court. Moxie's Restaurant is also within walking distance. The Kingsway LRT is a couple blocks away, if you wish to leave your vehicle and head downtown. Staff were all very friendly and courteous. Next time we're in Edmonton, we will stay here again.

We arrived at the front desk on Nov. 7, 2019 and asked if any rooms were still available. Staff at the front desk said there were 4 rooms left. He gave us a reasonable price on one of the newly renovated rooms. The room was beautiful – complete with a cozy fireplace. The way this hotel is set up with a hallway around the edge, makes the rooms very quiet. You hear no traffic noise. The room was clean and very comfortable. We never need the amount of huge pillows that are in most hotel rooms, but maybe other guests like that many large pillows. There is a Tim Horton's on site but you can go to Tim's anywhere. With the room stay we could go to Runway 29 restaurant – above the Tim's and have a huge breakfast – bacon/ham, eggs, hash browns or pancakes for $9. This coffee included in this price was fantastic. Fresh fruit was also included in this breakfast. Service at the restaurant and the hotel was second to none. Be sure to take them up on the breakfast deal. I want to go back there just so I can have that amazing, relaxing breakfast again! Thank you Best Western Plus City Centre Inn and Runway 29 Restaurant – you are a great team.

When the competition wouldn't help in a bad situation Best Western stepped up and helped us out. It was greatly appreciated and will definitely be back for many more visits in the future. Much thanks to Nikki and the staff

I found this hotel to be clean and well kept and exactly what I needed to arrive after a long trip from Northern Alberta. Glad I chose this place and happy to book here again in the future. Super convenient to have Tim Hortons attached

Because of it's proximity to the Royal Alexander hospital we chose this hotel. It was the best decision we made. We were made to feel very welcome during our three day stay. Staff was very helpful and accommodating.

I recently stayed in one of the modernized updated rooms that included an attractive new decor with a touch operated fireplace, built in dresser and tv. The beds were so comfortable and I had every convenience needed for a very comfortable stay. The room was clean and well supplied with microwave, mini-fridge, coffee/tea machine and towels/linens. I stay here often as I love the ease to get to anywhere in the city as well has having Kingsway mall so close and accessible. Great job on the upgrades! I will continue to stay here when in Edmonton.

Always feel like family. The staff ALWAYS goes out of their way to make sure my family and I are comfortable and taken care of. The lounge upstairs has just introduced a new menu which is amazing and delicious, staff in lounge is super friendly and accommodating. Upgraded rooms are beautiful. The whole team makes this place amazing! Also some of the cleanest rooms I've ever seen!

The room (on the 2nd floor) was comfortable and quiet (as requested), the bathroom lighting was good, and the location was pretty handy to downtown. This was the first BW Plus I've seen without a free buffet breakfast, however the breakfast special (in Runway 29) was very good and made an adequate breakfast.

I was put up in this hotel for work, the hotel is so close to everything, Kingsway mall is literally right across the street. The room was clean the WIFI was fast and an added bonus Tim Hortons was right inside the hotel as well. The pool looked awesome, the fitness room had everything I needed. All in all it was a great stay. I would definitely stay there again.

The restaurant was awesome lots of food for a reasonable price! the hotel was very clean and quiet. Location was perfect just minutes from the Edmonton expo centre. Will definitely stay again at a next expo event.

My husband was in the hospital and I stayed here, Staff extremely friendly and helpful. Brought me a luggage trolley to the door closest to my room, always asked if there was anything they could help me with and offered to take my luggage to my car on checkout. Our room was clean and comfortable - I had asked for a quiet room and got it. The restaurant had great food and the staff friendly - service was fast. Will always stay at this hotel if I have business in this area of Edmonton.

We stayed one night with our adult son in our room; this hotel has rooms that have two queen beds but there is a wall and door between the two so we all got our privacy. Bed was comfortable, and rooms were very quiet, even on a Saturday night. Hotel guests get a discounted 'express breakfast'for $9 - we had a two egg omelet, with hash browns, toast and coffee or tea or juice, and fresh fruit. A great deal! We stay here every Thanksgiving for a larger family even in Edmonton.

Nice comfortable clean rooms and superb service from everyone from front desk to house keeping. Great pool and Runway 29 lounge was terrific. Also very convenient to have a 24hr Tim Horton's on the premises. Highly recommended.

I stay at the Best Western Plus because it's near a mall, is 5 minutes away from my Edmonton office, the rooms are more than adequate and the staff is very friendly and accommodating. It's always an enjoyable experience.

The hotel is very nice and clean. They have an on site 24hr Tom Horton's, and a nice lounge/restaurant. The rooms are very nice and clean. The front desk staff was very friendly and helpful. The salt water pool and hot tub were by far my kids favirite part. (We had it all to ourselves one night for 2 hours.) The only negative thing I can say about our stay was that the parking lot is a little tight if you have a bigger vehicle.

Love the pool with water slide, wifi, Tim Hortons. Friendly staff and good service. Clean, comfy, spacious rooms. Love the location, mall is right across the street. Great for families and it's nice to be able to grab a coffee and go.

We got a great rate on a single queen room 204. It was a quiet, clean room on second (top) floor. It's within ten minutes walk or $7 taxi ride to the Royal Alex/Lois Hole/Mazankowski. Kingsway mall is across the street. There is a Tim Hortons on site and a Runway Lounge 29 with good views, food and service that also does room service. There is a full hot breakfast for $9. Front desk staff are wonderful. Infused water available at front desk. My only complaint was, if this is a queen bed, It's the smallest I've ever been in. Seems more like a double. Other than that, fantastic place for the area.

We have stayed at this Inn off and on for 22 years, starting in 1997 and gave always been treated well. Are able to leave the vehicle there after check out while attending medical appointments. In 2010 we were there for a week when I had cancer surgery & the restaurant even prepared special food for me. Able to plug car in during winter months. Close to the mall for shopping & easy to get a taxi there to go downtown.

great place to stay. We were going to Glenrosa hospital, so it was close. The room was great, and the best thing was the mirror in the bathroom, to see the back when doing your hair! Such a little luxury, but so appreciated! We used Best Western points for the stay and still even earned points. Would have paid the full price if we didn't have enough points.

Hotel/motel convenient to get to Nait, restaurant and front end staff friendly and onpoint, just check the sheets and towels, the pool was comfy and hot tub was good for the back after a long drive. Food was tasty and cheap as the discount came into play for stayin there.

It was an excellent stay. I find the location of this hotel is very convenient, close to Kingsway mall with a lots of cool stores and food court. Big parking lot. Tm Hortons s right in the building which is a bonus. I got upgraded to the better room, which I appreciate. The check in process was quick and easy, check out was express. The room was spacious, quiet. Very nice bed, comfortable mattress and lots of pillows. Nice duvet blanket.

Well actually its only a 20 min walk but city centre sounds closer... However great price, great hotel, fantastic food and a Tim Hortons next door. A mall across the street made it a great stay! Friendly staff and a pool completes it!

My brother and I stayed here so we could go to the Labour day rematch (CFL). What a great hotel. Staff were great, always able to give us good direction or advise. Short walk to the LRT to get to the game. There is a mall across the street, and an aviation museum close by too. Next time I am in Edmonton for football, this is definatly where I will be staying.

We stayed at this location for a concert at Rogers Place and it was close enough to walk and avoid traffic and transit. We were pleasantly surprised that it is located across the street from the mall. The staff here are extremely friendly and helpful

One small elevator and your room could be on the other side of a very long hike. That's what happened to me with an injured foot and wearing an airboot. The room assigned was almost completely on the other end of the hotel,a ridiculously long walk with luggage. The large picture window looks out into the hallway. The bed was very comfortable. The room was clean. The AC worked well. Ultimately, not up to the standards of the usual Best Western Plus. No free breakfast, check in staff who seemed oblivious to the fact that the room was a very long way for someone with an airboot to walk, and pillows that need replacing.

Just wanted to say that Jesse who checked us in on arrival on August 18 th was fantastic! He was funny, friendly, fast and efficient. Most importantly though he had several great suggestions including the restaurant for dinner and recommending and arranging for a taxi to pick us up and take us to the hospital the next morning instead of driving our car and paying for parking. I had never thought of doing this and it worked out perfectly! High kudos to Jesse, he really made our stay perfection!!! Housekeeping staff were also amazing! Stayed three nights and every evening when I came back to the room it had been cleaned to perfection. One day I left a spare pair of shoes sitting on the floor. When I came back they had been placed neatly in the closet for me! It felt like being looked after by my mother again. What a treat! This was our first time at this hotel but I certainly would make it my very first choice any time in the future!!

Normally I start with positives but there are few, so read til the end. Check in was quick and pleasant, we were offered a choice of first or second floor. We chose 2nd. We got to our small room and realized we have a window to the hallway to look at another window. There's no way to open a window on a 2nd storey room? Jesse the front desk guy told us as Diamond Plus members that there were no other rooms until tomorrow. So we had to go to our room and turn on our tower fan for air circulation. I am assuming a fan in every room in this part of the building? We chose this location for convenience and it is located well(positive), no free breakfast but a discount at the restaurant for $9 bacon and eggs or you can buy from Timmies on site too., not a perk. We choose Best Western for the perks of breakfast. The room is very clean, the hallways are too. The pool is by the lobby, it looks nice. So, I am assuming our room tonite; we are moving to a part of the hotel where the windows open, will be clean, have comfy beds and be stocked with the regular stuff. I am very disappointed Best Western. We stay all the time all over North America. You have let us down. All we were given was a “Sorry you feel that way”. We won't return as Diamond Plus members.

My stay here was great. The front desk staff were aamazing and helpful. I would definitely recommend anyone to stay here. The room was clean and comfortable. The location for the reason I was staying there ws so convient that it made the stay so easy.

Very pleasant stay at this hotel. The housekeeper, I think her name is Blanca, was very accommodating and helpful. She made our stay awesome! Douglas was also very nice and welcoming at the Front Desk. Will stay here again.

Pros and Cons 1 night for 3 people Pros: - Amazing cleanness of the room: linens, floor, bathroom; everything impeccable. - Suite with two medium size separated rooms and bathroom between, convenient for family with a grown-up son. - Pool available, restaurant and Tim Horton attached. Cons: - I requested a quiet room and I have gotten unit 201 as a “very quiet room”. On the roof of the room is located a big air handling unit. The unit starts with loud bang and when it runs makes noise like using a power tool inside the room, because the vibration and reverberation. The unit starts every 17 – 20 minutes and run for another 20 minutes. By night the noise was so disturbing making the sleep impossible for all three of us. After one terrible night, complaining about that the front desk clerk said that might be a unit malfunction because usually that unit is very quiet, that nobody with brain can believe. - The bathroom sink partial plugged, filling with water very quickly. - Small bathroom with toilet inside and no working fan. The sink is outside of bathroom in kind of open hallway. - Hotel restaurant offer limited choices of breakfast (two eggs with bacon or sausages, or omelet with the same filling or pancakes) for $9. Average time spent was 50 minutes to order and get the omelets, due to the loose of focusing of the waiter, interested more in my country of origin than the order. Even he repeated for example “water no ice” the water he brought was half of glass ice.

Were in Edmonton for medical reasons. This hotel is conveniently located near my hospital. Requested a room on the ground floor as I had a back injury. We were given a medical price discount, asked for proof but not necessary. All requests were honored. Very happy

Enjoyed the room - bed and washroom. Not a big issue that the breakfast was only a discount not free. Facility was excellent and people friendly and helpful. Wish Best Western did real mugs in the rooms.

Quick check-in and an even quicker check-out made this stay complete. The bed was so comfortable that I slept through a lightenng storm. Did not hear a thing, and I had the window wide open. I would recommend staying on the second floor of the hotel as the first floor seemed to be full of families and people who were walking back and forth to the pool. The second floor was a lot quieter. Great service from staff. Hotel right across from Kingsway Mall so cheap eats are plentiful.

Hotel is decent. Clean and what you'd expect from a best western. We were checked into the wrong room, and they front desk had no idea what room they put us in. Apparently we weren't supposed to stay in the room we did. Made massive confusion for us upon checkout

Excellent restaurant, would return just for the dinning experience. Excellent front desk service which started out with a room up graded. I'm handy capped, the front desk could not have been more helpful with ensuring parking was more convenient and my assigned room was easily accessed. I fully recommend a stay and the dinning experience.

The location of Best Western on 109th Street, Edmonton,AB, was significant for the medical appointments, and also with our business associates. It was easily accessible for us, and also all of our appointments were so close to the hotel.

Best Western Plus City Centre Inn is convenient for shopping, doctors appointments and entertainment. The best part is the Tim Horton's location adjoined to the hotel. It's in a great location! The hotel is kept in immaculate conditions and rooms are always clean. It really is a great place to stay!

My husband and I travelled to Edmonton for a medical appointment. We chose this hotel because of its close proximity to the hospital as well as the adequate reviews. It is nothing fancy but it is very clean and the staff was very friendly and professional. The room was small but it had everything we needed. Due to a concert in the city the hotel was fully booked but the desk clerk was very considerate and put us in a quieter location (room 206) which was greatly appreciated. Breakfast was discounted at Runway 29 Lounge on sight for hotel guests and parking was free. I will review the restaurant separately. If the need arises we would definitely use this hotel again.

We booked this hotel not only for it being best western but due to the location of where we needed to be the following morning. Check in was great. But this is where it began to fail. Disappointed with not having an outside window. The room itself was down a corridor with a window that looked into corridor. Went for a meal at the lounge then back to room to finish a document that needed to be filled out for next morning. No internet connection on any of our "newer" android devices. Front desk did try and help us trouble shoot and did eventually get us connected but only got booted off no later than him closing the door. We were aware of business centre but when you are travelling with a child who is asleep you dont want to leave him in the room. Will not be coming back. Best western you have failed us on this trip.

The place was very clean and comfortable. Rented the Jaccuzzi room and it was nice that robes were provided. Beds were very comfortable and two types of pillows were provided. Soft and firm to make the sleeping experience comfortable.

Room clean, comfortable beds, pillows etc. Rate high for a BW plus without Complimentary breakfast. Disappointed that the front desk said rate is what it is because we fill up on the weekend. No mention of senior rate. I asked why the fluctuation in rates and he said no vacancy on weekend compare to weekdays. I felt like I wasn't an important BW Patron. Been a BW patron for 20+ yrs.

The hotel was clean, staff was friendly, and it was easy to access. Loved the Tim Horton's on site. The pool was small, but fun. The waterslide was pretty good. The beds were comfortable. Location was good for the sporting event we attended.

Every time I stay at this hotel on 109 St. in Edmonton, it's an enjoyable stay. The location is perfect for me as it's right across the street from a mall and a quick drive to my Edmonton office. It's also close to downtown and there's easy access to the rest of the city. The hotel is clean the staff is always very friendly and willing to help you out whether you need another blanket, directions, or even an umbrella. I've stayed at other hotels for conferences for convenience but when I go into the city for any other reason, I always stay at this hotel.

Very convenient spot in Edmonton NW Kingsway mall across the street Tim Hortons attached to building superstore Canadian tire just down the road LRT terminal walking distance. Yellow head trail few blocks away

This is a great hotel. the staff are very friendly and accommodating. The food at the restaurant is top notch. Location is good because you are right across the street from the Kingsway Mall where there is fantastic shopping.

As far as hotels go, they are good. Clean and you get what you pay for. Where they really shine is with customer service. I just stayed at Port O Call in Calgary last night. The manager there was an absolute fkn a-hole. As a new member of BW rewards program, he made me want to cancel the rest of my reservations with BW but Amanda and Jesse from the Edmonton location couldn't have been more opposite of the manager in Calgary. They 150% made me change my mind about the Best Western chain, these guys were SO accomodating and made sure everything with my stay was good. These guys are what customer service examples are made of.

The hotel is very clean , beds comfortable, the rooms are awesome,the staff goes beyond to make sure your stay is awesome, there is a Tim Horton's and restaurant right in hotel. Kingsway garden mall right across the street and hospital 5 min away.

We were warmly received by the Manager and the front office staff. We found the room to be on the small side, so we asked the Manager to provide us with a larger room which he very willing did. We found the staff, cleaning and front office, to be very welcoming and accommodating. The room had all the amenities and plenty of clean towels. The beds were comfortable and provided with a good night's rest. The hotel had an exercise room and swimming pool. The hotel met our needs and we very much enjoyed our stay. Our only issue was that it would be nice to have some fruit and coffee at the reception.

My family and I have stayed here a few times due to its location. The Kingsway mall is across the street. There is a pool and water slide that my little girl enjoys. It can be a little busy at times, and one complain I would have is the hallway door is not very sound proof. But it has not been to loud after 9:30-10:00.

Reservation could not be found even though we presented a reservation BW confirmation letter for this hotel. It was our family first time together in Edmonton the hotel visit did not start off well but, it ended off better than it started.. When making future reservation i will put in my mind to call that actual hotel prior to insure that we have a reservation their before coming this will help to eliminate the misunderstandings we experience at the beginning @ check-in with the family. We are a frequent BW stayers. Another note this hotel does not serve complimentary breakfast its a paid service break fast that's a bit different from the ones @ Bw we stayed at before. We ended up eating at Timmies next to the hotel

Older property but room was spotless. The cleaning staff do an excellent job. Located in an older part of Edmonton. The hotel is in need of renovation but I once again cannot say enough about the cleanliness of the property.

This is a nice hotel near the Niat Subway station, Tim Hortons is within the same building. Ample parking is there. Lots of Shopping outlet near by. The rooms are clean, Break fast is Paid, but it's good. Just be a little early, as the breakfast is served on the table.

Speedy check in/out. Nice pool and hot tub. Clean and comfortable room. Quiet. For the location it was quiet overnight, considering it's near a busy street. Plus it was a Saturday night and didn't hear any noise from other rooms. Microwave, fridge and coffee maker all came in handy. Right across from a mall as well.

Webhad a large group staying at this hotel. The staff and service was great. The kids had fun at the pool but dads and moms beware. The slide is fast and speaking from experience, you can soak a lot of spectators/wife if they are not careful where they are standing fully clothed...

overall good, was disappointed breakfast was not provided, Room was cleaned and did not smell, TV worked and we were able to go on the internet easily, Bathroom was clean and nice, up to date , overall was a very nice facility.

I was needing a place to stay close to the hospital and this hotel was recommended to me. They gave me a medical discount on the room rate and were very helpful in acquiring transportation to the hospital. The room was very clean, neat and tidy and loved the fact that there was a full restaurant/lounge attached as well as a Tim Hortons! There is a mall located across the street so if you need a shopping fix it was close All in all this was a very good find!

I was for two night for business and I love best Western because the quality services, but this is not even media class services very dry as one more City services , fast to the point and not time for share. The bed are a bit old look more as motel in the 60's You must to have good money in credit card because they pre-authorized a lot : room and taxes and 250 more for safe deposit ... calculate first

I stayed at this location because of it's location and close to the Alex. I am a BW member so I get points as well. I found out that I had cancer.Through all my many trips and surgery I am cancer free!

After having to cancel surgery due to adverse weather conditions, the Eye Clinic recommended this hotel for my rebooked laser surgery at 7 am. Upon calling their 800#, SCOTT was OUTSTANDING, he answered all my questions over the phone, following his suggestions my reservation was completed immediately. From Check in to check out my experience was positive. Hotel is not brand new but clean and comfortable. Plug in was available for our -40C temperatures! All staff were genuinely friendly and professional. Close to RCMP K Division HQ, Kingsway Mall (walking distance across street), Royal Alexander Hospital and Roger's Centre. I used room service for pizza one night, as well as the Restaurant/lounge for Breakfast, I found my meal was better than average, staff was friendly, food was tasty. Tim Hortons is attached to hotel, busy location, no drive through. Did not experience noise from traffic or other guests. Definitely recommend this hotel.

There aren't enough words to describe the staff at the Best Westen Plus. They are very accommodating and the nicest staff ever. Rooms are clean and easy access to everything. STAFF IS AMAZING. LOVE IT.

Walking distance of kingsway mall. Super close to downtown and restaurants. Timmies built into hotel. Beds were super comfy. Hotel has a decent pool aswell. Parking was easy and free. Was pleased how close it was to everything.

Great place to stay walking distance to Kingsway mall! would for sure stay again! everyone was so nice and welcoming. very clean and cozy suite I really enjoyed my stay. one of the perks is there is Tim Hortons attached to the hotel!

Booked a king suite with jacuzzi. Told upon check in at 3:20 that it had been given to someone else. There is no reason for someone's room to be given away within 20 minutes of the earliest possible check in. We had called repeatedly requesting an early check in and had been refused. When we checked the rate for the downgraded room, they wanted to charge us the same as for the original reservation.

Small room but ample space for resting after festival days. Separate room with tub and toilet was different but okay. Had a Tim Horton's in the complex and a restaurant above the Tim's. Mustn't have known that Grey Cup was on as Sunday morning breakfast took almost two hours due to inadequate amount of staff.

We located the hotel on Google Maps so we knew where the hotel was located and how to access the driveway. When we arrived in the lobby, two people were behind the counter each assisting a guest checking in. Our turn came and we indicated we had a reservation and provided our name. Douglas found our reservation and indicated he had a room with two queen beds as requested. He then asked for a driver's licence and a credit card and we indicated we would not be charging incidentals (we never do) and thus he did not need it. We also indicated that we have never required it when we have stayed at other Best Western properties. He then indicated he was going in the back to take a photocopy of the driver's license. I indicated I would not give permission to do so and he replied that it was policy and without it he could not allow us to check in. I then asked to speak with the manager to which he replied “You are. I am the manager”. We then noticed his name tag read “Douglas MANAGEMENT”. We commented that “management” was a strange last name and made a joke that perhaps his parents knew he was bound for higher places. He did not laugh. We discussed the legal purpose of a “Driver's Licence” and the idea of using it to verify who someone is and he indicated that, rather than argue with us, he would allow us to check in without taking a copy. He then gave us room cards and we asked where the room was. He directed us around the Tim's, across the parking lot and indicated which doors to use to enter the “hotel”. We then indicated that because of our elite status, we are normally offered a free welcome gift or points and we take the points. He then looked at the file again and indicated it did indicate we have achieved Diamond status and we are entitled to either so we again accepted the points. I then indicated that the program says that room upgrades are available at some properties and that, while some people consider a king bed to be an upgrade, we do not. I added that some properties consider corner rooms to be an upgrade or rooms away from the elevator, or some suites. I asked if the property had junior suites or suites and Douglas replied that they do not have junior suites but do offer suites and “divided rooms”. We waited for him to offer an upgrade (as is supposed to happen at Diamond level) but he did not. We left the lobby, got in our car and drove in the direction provided. I was shocked to learn that the Best Western Plus City Center Inn is actually a MOTEL attached to which someone built an outside hallway so all the rooms have the ability to walk to the lobby protected from the elements. We have stayed in motels before however, it never dawned on me that the Best Western Hotel chain would accept motels into their brand. Perhaps they should create this as another option. Obviously the “Plus” means nothing to the chain as this was the WORST PROPERTY we have ever stayed in. A door requiring a room key to enter protected the entrance into the hallway. Our room was located directly across from the entrance, something we did not immediately recognize the significance of. When we entered the room we were immediately greeted with the linger odour of cigarette smoke. We called the front desk to let them know and were told that it had been many years since it had been a smoking room. Most hotels today have a no-smoking policy and charge guests for extra cleaning if they decide to violate that policy. We had presumed that this had recently occurred in the room however, that concept fell on deaf ears. We looked around the room and realized it was probably the smallest room we had ever been assigned and found countless long hairs on the walls and counters as well as areas of “some kind of filth” on the walls, counters, and light switches so we spent about a half hour cleaning. The décor and lighting (or lack of) made the room seem incredibly dismal. We wondered if the lack of lighting ad décor contributed to the poor cleaning. Perhaps some of the other rooms have better lighting thus warranting the positive reviews by other guests. We also recognized that the room “window” looked out into the hallway and that everyone walking by would have a clear view into the room. We shut the drape thinking that would solve that particular problem. We suddenly realized that Douglas had not let us know where the free breakfast was so we called the front desk, only to be told that they do not offer one at this property. The girl explained that, all they are required to do is have one available and that, not only does Tim's have food available 24 hours, the restaurant above Tim's opens early for breakfast. We explained that the Best Western site does indicate that free breakfast is included however it is up to the owner to provide it and she replied that this owner “has never provided a free breakfast”. We realized that we had never read reviews of the property so we did so then. Most of those who loved the place did so because of its location. Others loved the idea that there was a Tim Horton's donut shop attached to the building. Some were upset by the people lingering (because of the donut shop) while others were upset by the parking situation (again partially because of the donut shop). Some were surprised to find a Motel instead of a Hotel and we learned that the property was originally classified as a Motel and that it was one of the first properties in Canada to join the Best Western brand. Some commented how wonderful their experience was when they checked in however, we would definitely contest that experience. Some actually commented on the lack of free breakfast and the discount voucher program that the hotel used instead (at no point was this offered to us either). Some people with children appreciated to pool and water slide. While we did not visit the on site restaurant, we were shocked to read that children are not allowed in the restaurant especially since it part of the Best Western Plus mandated requirements. Most people indicated they loved the proximity to the Mall and the hospital and incredibly for some unknown reason, there are only four hotels in the area. We also recognized that the photos in the reviews (and website) depicted renovated rooms with deluxe bathroom amenities however, our room did not even remotely look like those depicted. We settled into the room and immediately began hearing voices in the hall and doors were slamming. We continued checking to see what the noises were and realized that every time a person entered the building, the outside door slammed and each time one of them entered the first floor, the inside door slammed. Since they were simply walking to their room, they did not recognize that their voices transmitted into each of the rooms along the hallway. We also recognized a gap under the door which was about 1.5 inches wide and a gap of at least .5 inches along the side of the door. The additional significance of the gaps would become apparent later in the night. We also noticed that a double light switch outside the bathroom “anti-room” was where one had to turn on the light for the toilet instead of having one for the anti-room and one for the toilet. I cannot count how often one of us walked in to go to the bathroom only to have to turn around and return to the switches. This was a clear example of inconvenient planning at its finest. The anti-room was also the location of the refrigerator, microwave, and coffee machine all of which were present however someone with a bit more knowledge should have been consulted regarding their layout. We watched a bit of television and went to bed. We did enjoy the fact they had big thick pillows for watching television. During the night we were awoken several times by the noise and, upon opening our eyes, realized how bright the room was. It seems that the light from the hallway leaks into the room through the cracks (under and along side the door) and under the “window” drape. There was no way to resolve that at the time so we did our best to try to sleep. There were noises throughout the night (presumable from the heating system) as well as loud banging style noises which we never identified. In the early morning our neighbour began talking to someone and it sounded like he was in the same room as us. The resumption of the slamming doors convinced us to simply check out early. For many reasons, checking out was infinitely more pleasurable than checking in. First and foremost, we were relieved to be leaving this horrible experience behind us. Equally importantly was the care and service provided by Trevor who was manning the front desk. When we expressed a couple of our concerns, he apologetically indicated that Douglas was the manager so any complaints would be directed to him. His words and attitude did make up for some of the lacking of the MOTEL property and did let us know that at least some of the people employed by the hotel actually understood how to provide customer service. On the plus side of the equation, the renovated bathroom does have a nice modern toilet and the automated system did provide a wake up call at the time requested (regardless of the fact that our neighbour had already taken care of that). Additionally, the security provided by the card access to the building did provide a small semblance of additional security. For anyone needing to shop at the Kingsway Mall, attend a function at NAIT, or need to be at the Royal Alexandra Hospital, this MOTEL does offer closer proximity to those than the Chateau Lois, the Nova Suites, or the Edmonton Inn & Conference Center (formerly the Ramada). It is also only a block away from the RCMP K Division in case one needs their assistance. It was also close to the location of the Edmonton Indy race however, that event was cancelled after the 2012 race.

Room are nice and clean, great friendly staff, and it even has a Timmies attached :) Restaurant upstairs is okay, but close to lots of amenities. Front desk staff extremely helpful and courteous. Have never had a bad stay here. Kudos to their staff.

I chose this location due to having surgery near by. They accommodated all of my requests and went above and beyond to make me and my husband comfortable. Rooms were very clean, comfortable and tidy. Looking forward to booking this hotel again in the near future for a family mini get away.

Decided to stay here as it was close to a family event. Checking in was quick and efficient. They informed me about the breakfast special and other hotel amenities. Room was clean and the staff friendly. Parking was a bit tough with the Tim Horton. Overall for a budget hotel it was ok.

This is a wonderful hotel in a great area - close to downtown and shopping - I rated almost all my responses 9's or 10's. (or 4's & 5's on this survey) But there is a pet peeve - Instead of a continental breakfast - you get a discount of $4.00 towards a prearranged selection of individual prepared breakfasts. However these breakfasts have a relatively high price so you are still contributing over $10 for your breakfast that amounts to two eggs - three strips of bulk bacon - coffee - and hash browns. If you are feeling particularly well healed the next morning - they will agree to bring toast to your table - for an additional $1. I don't know why this bothers me so much .... but it does. Again.... it is a small gap in an otherwise excellent establishment - but so easy to fix the optics. Do the owners realize the last impression I have of their establishment is paying a $1 for toast????

Everything was excellent, especially the quietness of the place and the proximity to the mall and having a Tim Horton in the hotel was a bonus. especially enjoyed the swimming pool. Quiet area of the city and close to medical facilities.

This Best Western seems to be newly renovated and the new layout works great. Our room was actually 2 bedrooms with the bathroom in between. The building itself was very full both nights we stayed there but we didn't hear a thing from any other room. The staff was super friendly and very helpful. Our favourite was Nini, she is a jewel who will make you feel totally at home.

Liked the room staff were helpful and woul stay again . They went out of their way to give directions and order a cab to go to the concert . Then when were leaving they gave good directions to leave the city as we are from out of province.

Clean, quiet, with quality modern upgrades. The staff are super courteous, patient and literally care about your comfort and stay here at the City Centre location, which comes highly recommended by the Kaus ladies from Barrhead, Alberta. The pool is the best amenity with a super fast slide that open early, closed late, and is a clean well maintained area FUN FUN FUN for the fans of aquatic leisure!!! Stay here if you come to Edmonton and require accomadation, especially if you are looking to shop popular trending retail stores!! Kingsway Garden Mall is directly across the street which just so happens to be the best shopping mall for miles around, beats WEM hands down. Centrally located, close to transit, dining, shopping, medical and the Aviation museum stay Best Western City Centre and make it your fave place to be for pleasure, business or a small little get away. Us girls are looking at approximately 50+ stays over the years!!

I booked this hotel for my executive attending a conference at NAIT, She said,"hotel was right across from NAIT and nice and clean. A bit sketchy outside the Tim Horton's that was attached, but outside of that very nice. "

This hotel is a great location right across the road from Kingsway Mall. The staff was wonderful, quick express checkout and very clean. The pool area is nice with a hot tub and waterslide. There is a restaurant on site with a great breakfast deal and also a Tim Horton's in the hotel. Room was a bit small, but comfortable and clean. We found it a bit loud, especially when kids are yelling and running down the halls. You can hear quite a bit through the walls.

This hotel is no. 1 in my books, with the service, the room(s), the jacuzzi/hot tub and pool and most of all, the rewards you can collect after wards. A hotel for children and parents alike. Something for adults with casino slots in the restaurant, if you like slots, and the food is excellent, and across the hotel is a mall, Kingsway Mall. I would recommend this hotel for any type of stay.

We stayed for 1 night at this hotel to attend an event. We booked through Airmiles and had no issues at check-in. Quiet, clean and across from the Kingsway Mall. Tim Hortons on site was helpful, although it would have been nice to have a breakfast, as that is what we are accustomed to at Best Western Pluses. Would stay here again if ever in the neighbourhood Staff was friendly and the beds were super comfortable with a fridge, microwave, coffee and 2 different pillow options. Unfortunately didn't get a chance to check out the pool and hot tub.

i do enjoy the stay here staff is really nice and the amenities are good here my kids really enjoy the pool when we stay here. It is close to the mall if you want to do some shopping as well. prices are very reasonable here

A little bit expensive for the room. Just a standard room but more expensive than other Best Westerns. But continue to stay here, as it is convenient to Hospital, NAIT, and shopping. Pay for convenience. Convenient pre-checkout.

I have stayed here many times over the years and have never had a bad stay. The staff are fantastically friendly and helpful. If you are staying because of the nearby hospital, they are extremely compassionate. I have stayed here for many reasons, hospital trips, business, courses at NAIT, and personal. It fits all criteria for all stays. EAT AT THE LOUNGE! Runway 39 has some of the best hotel food I have had. Every time I stay and eat here, I get something different and I have yet to get a meal that I don't like. The only downside for some people is that there is no family restaurant here so no kids. Good for me, as I don't have any. They also have a Tim Horton's in the hotel if you are into that. This hotel is also right across the street from Kingsway Mall. It is a fantastic shopping center with all the mall stores that you expect.

You wouldn't think so from looking at it but the waterslide is one of the best hotel waterslides. Great place for families to stay - I am glad we chose to spend the extra to get the pool and waterslide. Rooms were clean - its a typical Best Western.

I stayed here for a week in preparation for my move to Edmonton. First all the good points: The hotel is IMPECCABLY clean, both in the rooms and common areas. The cleaning staff do an excellent job and clearly take pride in their jobs. My room was nicely furnished, with a great TV and the bed was super comfortable. Nice shower as well, and bathroom quite roomy. The pool is FANTASTIC - perfect temp, not too hot, not too cold, and a good size (I find some hotel pools are slightly larger than a bathtub, but this one is great!). It also has a beautiful hot tub, ample seating for people watching kids, and a super fun waterslide (beware, it is fun but FAST!). Really, I only have two negatives, and that is mostly about the location. The first few days I was there, I found that there were groups of people just hanging out in the parking lot which made me a little leery at times. Also, the section I was in for rooms was rather oddly set up - there is a secure entry corridor that runs along all the rooms, so if your curtains are open anyone in the parking lot can see in (if you are ground floor), as well as anyone walking by. That made me feel a bit uncomfortable, but I did always feel safe. Also, I wish the curtains would go to the floor, because the light does spill in from them. Besides that, it is a well managed, well staffed hotel. Great staff, great rates, super clean and comfy.

We booked last minute and had a great stay. The rooms are nice and clean. The hotel is a fair size but not overwhelming. We never had a chance to use it, but the pool looks great! They also have life jackets for the kids which is awesome. The front desk staff was the best, super accommodating and friendly. I believe it was Jesse who checked us in (sorry if that's the wrong name). He was so friendly and made the check in process a breeze for this exhausted mama. Highly recommend!

Spent the night at the Best Western and while the rooms were pretty average (comfortable beds but bathroom set up a bit awkward), the main draw was the location. There was a Tim Horton's on site for an affordable breakfast, Kingsway Mall across the street with all the store of West Edmonton Mall but 1/3 the people, and it was a short drive to City Centre for Movies and the Rogers Centre where we saw the figure skating. There was also a pool which our kids enjoyed. Price was fair considering the location and we would definitely stay there again in the future.

We have stayed here a few times because of the amenities. There is a Tim Hortons on site. The pool is small but there is a waterslide and a hot tub to enjoy. It is located across the street from Kingsway Mall which has a huge Forever 21 and a new Marshalls is opening.

This is my first time here. Fast and no hassles on getting g a room on the ground floor for myself and client .easy check in as it was already paid for.. lots of easy shopping places to go to. Loved the fact there was a Tim hortons right next door. Recommend anyone come stay here

Really not a lot to say about the hotel itself. It was close to where I needed to be to attend a course. I arrived into the city fairly late, so really, I was only in the room for a few hours. Checking in was easy, the rooms are well appointed and the express check out made life quite uncomplicated. Never utilized any of the facilities/amenities due to my very late check in. This would certainly be a good place to stay if attending a game at Rogers Centre or Commonwealth Stadium --- and the NAIT LRT Station is all of about 5 minutes walking away.

Friendly, courteous and efficient staff. Clean, comfortable rooms. Nice pool with waterslide. Good location with easy access and sufficient parking. Pleasant restaurant with great service and good food. (Children's hours are limited due to gaming/gambling regulations). Express breakfast is fast, convenient, and reasonably priced. Room service is fast, but expensive.

We stayed here for one night during a trip to Edmonton (2 kids 2 adults). I always try to stay at Best Western simply because I have good luck at these hotels with cleanliness, location, amenities etc. This hotel did not disappoint. Bonus... Tim Horton's is attached! Check-in was smooth, the hotel was very clean and smelled clean as well. The rooms are well laid out. I love that the sink is separate from the bathroom, in the same area as the fridge/microwave area which is separate from the bed area. Like a small kitchenette without the kitchenette room prices. The pool/water slide/hot tub gave the whole family something to do and the hours are GREAT (7am to 11pm). The beds we found very comfortable and the pillow selection was perfect for all our different needs. There is ample parking and each zone has it's own entry / parking area. We really enjoyed this hotel and would definitely stay again on our next trip to Edmonton.

Terrible, terrible terrible! Haven't even stayed the night yet and I want to leave. The doors are paper thin. We are in an adjoining room and have had to put my child in the back room furthest away from the door to the hallway for her to have any chance of sleeping. Called the front desk to move and of course there are no other rooms available. Save your money and go elsewhere. It reminds me of a cheap Super 8 motel or even worse.

Came here for a water polo tournament, staff was very helpful and accommodating. The kids enjoyed the pool and the location was perfect for our team. Rooms were great for families and the Tim Horton's in the hotel was awesome to have for those early games.

We stayed there cause it was close to hospital where my boyfriend was having day surgery. The room was great,but could use a few more garbage cans,but seems to be like that at most hotels. The staff was very accommodating and friendly. Will be back.

Spent the night at the Best Western Plus City Centre Inn, and had a great stay. Checked in, Staff was wonderful, I asked for a ground floor due to disabilities and my request was honoured with no problem. Room was perfect, bed was so comfortable, slept well. Ate at the restaurant Runway 29, and the food was delicious. Can't wait to go back!

My son booked well in advance (speaking directly to the hotel) to reserve three rooms in a row, as his 4 year old autistic daughter was staying in a hotel for the first time. The plan was to have his room in the middle, so that if she had a loud meltdown, there would be relatives on both sides, so that other guests would not be disturbed. When we arrived, this request had not been implemented. Eventually, the staff found 2 rooms side by side, so we moved to those two rooms. Not ideal. The Runway only allows children until 10 a.m....Very inconvenient. Food mediocre.Service good.Sketchy looking people hanging around parking lot in the evening. Will not stay here again.

Very clean, check in and checkout was fast friendly and helpful. Bed was very comfortable with plenty of blankets and pillows. These are often lacking in many hotels-motels. When the clerk noticed my wife using a cane he switched our reservation to the ground floor. Very courteous.

The staff was ok, but inconsistent. Rooms were very clean however I had to travelled for business over the weekend. As there is a pub attached the patrons ended up in the hotel. Got woken up at 3:30am by loud guests. Front desk didn't seem to bother with them. Won't stay again.

I came to the Best Western because I was very disgruntled with the Fantast Land Hotel. The staff was great. The room was quiet and the pool was open really late for my kids! The room the first night was quite expensive considering I came in the middle of the night. But other than that, everything was perfect.

Always find this BW clean and very friendly helpful staff. Runway 29 restaurant upstairs serves up pretty good fare and is available for express breakfasts for hotel guests at a reduced price. Manager(s) of this property are friendly helpful and welcoming as are their folks working there.

This was conveniently located to downtown and Kingsway Mall. The pool, waterslide and hot tub were great. Would have been good to have a warm continental breakfast for the price of the hotel - as most hotel have this included for the price we paid. Staff were great. Has large, long hallways with a very small elevator, which was kinda scary to get into in terms of sounds and size. You may need to be able to walk with your luggage down long hallway to get to your room. Our room needed some upgrading in terms of furniture but bathroom was redone.Overall, for convenience, was a good stay!

We are a Best Western member, and have stayed here numerous times - -staff is always friendly, great location; close to shopping and down town. The Runway Pub upstairs is. Wet comfortable and a great place to enjoy some downtime. Very comfy beds! Definitely recommend.

The first time I stayed here was for important surgery. This is the closest hotel to the Royal Alex hotel, and the staff made every effort to make that stay and every stay since then as easy as possible for my husband and I. The hotel is central to all of my hospital and doctor appointments, and offers a medical rate on request. The hotel has been very accommodating of my now limited mobility. My husband takes advantage of the workout facilities whenever possible. The convenience of being across the street from the Kingsway Mall has been wonderful for everything from filling prescriptions to Christmas shopping. The staff is always amazing and the rooms are comfortable and clean.

The general manager should have consulted me before billing me for "smoking" in the room...I am a non-smoker. There is a smoking area below my room, outside. That would have been the source of the stench, as my window was cracked open a little over night because of how stuffy the place was..

I thought this place would be a good choice to take my daughter because of the pool and the water slide. It was not a good choice at all. Firstly the front desk of the hotel advised me that minors are not permitted in the restaurant but that I could order room service for my starving child who just traveled many miles for a medical appointment. I thought it strange that a hotel restaurant would be off limits to families but room service will do. I don't particularly like the smell of food in a hotel room but the child needs to eat. We got settled and I called the restaurant extension only to get a busy signal. I was unable to get through for almost 10 minutes and then a lady answered the phone and immediately asked if I would hold on a minute. She set the phone down and walked away. I could here people coming and going so I waited and waited and waited. After 10 minutes I hung up and called back. Surprise, surprise, the phone was busy. That phone was busy for a half an hour. Long enough for me to pack up my daughter and go in search of food and get back to our room. When I finally got through the woman who answered the phone thought the whole thing was rather funny. I don't. The front desk of the hotel didn't answer the phone either of the 3 times I called for assistance. The room is tiny and the coffee maker and fridge are in the bathroom. We have a window in our room looking into a hallway and I can hear everything from the rooms around me. Don't waist your time with this place. There are much better places in Edmonton to spend your money.

Clean and comfortable with a great little pool, hot tub and spiral water slide. Good place to take the family. Mall across the road. Walking distance to the wedding reception we were attending. Not really downtown, as its name may imply, but you could see downtown from there.

The room was too hot and we could not cool it. Nobody got a nights rest. There was an AC fan but it was noisy and did not cool. The thermometer on my alarm clock was maxed. It was quiet. There was a water line break somewhere and the restaurant was closed. The plugins outside worked though the parking stalls are not big enough for a pickup truck. The staff was polite and the room was clean. It's close to the Royal Alex Hospital. Don't buy KFC from the location at 100 Ave and 178 street. I can not say anything polite about the food or service.

Our family had a wedding on New Years Eve so we all booked in to Best Western City Center. It was a great experience all around. Super location, right across from a big shopping centre, great access to Jasper Avenue and the entire downtown area. Room was clean and comfortable, beds and pillows were like sleeping on a cloud! All staff were very friendly and helpful! This will be our “go to” Edmonton hotel from here on in!

Theroom was quiet, and the pool was warm, the hot pool was refreshing. The food in the restaurant, Runway 29, was excellent but being a senior I found the portions very large , so much so that I could finish neither supper nor breakfast.

My wife had to have surgery at Royal Alexandra Hospital, which is just around the corner. We also made sure we had a day to do some Christmas shopping at the Kingsway Mall. The shopping mall is great. There are a few good restaurants close by, Tim Hortons is right attached to the hotel. The rooms are in great shape but a bit small. There is no continental breakfast at this hotel, which is too bad, but Tims and Runway 29 are attached.

Stayed for medical appointments and the staff is always friendly, efficient and quick to offer assistance! Love this hotel for location and convenience!!! It is across the road from Kingsway Mall, has Tim Hortons in it and hospitals close by!

The hotel itself is alright. Nothing too exciting other then the Tim Hortons and the fact that it is across the street from Kingsway mall. We stayed in the long wing across from the lobby and were put right beside the stairs and you could hear everyone's conversations and doors slamming who used the staircase. The rooms are a little dated, with old baseboard heaters (which appear not to work, and are just left over from back in the day). Our thermostat did nothing and the room stayed at a 16-17 degrees no matter what we adjusted it to. The beds were comfortable, good tv selection.

Great location being across from Kingsway mall and next to Kingsway BLVD. Easy access to shopping and hospitals. Tim Hortons on site as well as a Restaurant upstairs. Downside is there is no free breakfast like at other BW locations. There is a pool, hot tub and waterslide. My bed was a bit hard, and the decor a little outdated but not bad.

Have stayed at this hotel many times over the years and have never been disappointed. Friendly professional staff, clean comfortable rooms and very reasonably priced. Lots of parking and a Tim Hortons on site!

We travel to Edmonton at least 6 times a year and we always stay at the Best Western City Centre. The kids like the pool. The Kingsway Mall is just across the street for my wife to shop, and the kids to have a variety of food. The staff are always friendly and willing to help.

Express breakfast excellent value. Eggs to perfection, with qualtiy bread used for toast. Fresh fruit on the plate was of the highest and tastiest quality. Service was amazing by the staff. Thankful for the elevator to the second floor restaurant awaiting hip replacement.

I have had several stays at this hotel to have treatment at the local hospital , is very convenient. the staff are very helpful and is less that 10.00 for cab ride to hospital. the room service is a bit limited and pricey with too exotic a menu. other than that everything was great.

For the amenities and the location this is well worth the price. The Staff were friendly and it was a bonus having a Tim Hortons, and a full service restaurant as well. The location close to the Expo Center and across from a Nice mall helped too.

Very professional staff and clean accomidations. It is close to shopping and also has a Tim Horton's attached for easy convenience, which is open 24 hrs. Kingsway Garden Mall is walking distance! I highly reccomend staying at The Best Western City Centre!

We spent one night at this hotel, and following our check out I noticed that our card had been charged twice. We have notified the hotel and they are looking into it, however in the meantime I have paid double for this hotel room

The hotel met all of my requirements... it was clean, quiet and the amenities were all close. The internet was free and speedy and the coffee and tea was in-room. Could have used bottled water, but that's a minor item.

Rooms have been beautifully renovated and are sufficiently supplied with bar fridge, microwave, coffee maker and supplies, iron, ironing board, and even a stand alone fan. Halls were added to this once upon a time motel, now hotel, that allow for interior access to the pool, restaurant and lobby without having to brave Edmonton winter weather to do so. Oh so quiet now that the city centre airport adjacent to the hotel is no longer operating as such.

Good location, friendly, helpful staff. Good rooms, comfortable beds, clean. Restaurant on site was lacking and not much within walking distance, Moxies about a 10 minute walk. Nice to have coffee shop connected to hotel for quick exit next morning.

We went to attend a curling event at Avonair arena and everything we needed was within walking distance. Room was clean and the front desk was very helpful.Kingsway mall was across the street and lots of nearby restaurants.

Nice hotel with a pool, waterslide, exercise room, lounge and restaurant. Like I said, great location! Walking distance to a good mall, LRT, and other community amenities. The staff were friendly and helpful, and the rooms were clean. My only real complaint was the air circulation in my room wasn't good- the window looked to a corridor, not outside, and the a/c fan ran constantly but still the room was stuffy.

The best western city centre inn is located across from Kingsway mall, great for upcoming Christmas shopping. It's a quick 5 min cab to Rogers place. The lounge has great food and can't beat their $9 breakfast. And for those who need Tim Horton is attached to the hotel. Staff members are always friendly and accommodating here. For those with wheelchairs you'll be able to get thru the doors!

The front desk attendant was super accommodating when I had to change our reservation at the last minute, then change it again. When I mentioned that the stay was due to a medical situation, he applied the "hospital rate" which we greatly appreciated. The hotel is very conveniently located for our needs, is clean and comfortable. We will definitely stay there again.

great stay/service without breaking the bank. close to downtown. clean....beds are comfy, quiet, large flat screen TV's friendly staff. there is a lounge and tim Horton's attached and located near a shopping mall. I would recommend staying here.

We really enjoyed our stay. Tim Horton's for breakfast and a fabulous supper in the Lounge. Friendly and helpful staff. Plus lots of amenities in the room. I would definitely stay here again. You are also close to Kingsway wall and Royal Alex Hospital.

Stayed at this hotel to attend a concert at the coliseum. Easy to get there from the hotel. Kingsway malll right across the street. Breakfast was not included but available in the in-house restaurant -$9 for the Express breakfast, which was fast and very good. 3 options include eggs,omelettes, or pancakes with sides and a beverage.Doubles as a lounge in the evening. Went there for a glass of wine and appy after the concert. Room was well laid out, quiet and comfy!

This hotel is conveniently across the street from the Kingway Mall, and nice and close if you're attending a concert at Rogers Place. This hotel was very clean and roomy and included a white noise fan for better sleep.

So glad I got the chance to stay at this facility. It was well located for Shopping, with easy access to the city centre. Having Tim Horton's conveniently attached, made my stay extra comfortable, as I was working and able to grab coffee throughout the day

Staff was excellent, friendly and accommodating. Room was clean and comfortable. There is not a breakfast provided but there is a 24 hr. Tim Horton on sight and a very good restaurant as well, where breakfast is provided at a reduced price for hotel guests. Overall - enjoyable stay.

The staff were friendly and helpful. The location is very good for appointments at the Royal Alex hospital. The room was very clean and the bed was very comfortable. I will stay there again the next time we have a medical appointment at the Royal Alex.

I was offered a 'suite' for $186.00/night...the only difference in a suite was that the bathroom was in-between the two queen beds...the room was small and the beds were really stiff. The room appeared clean but when I was packing our stuff up to leave (after 3 nights) I found an empty water bottle tucked under the lip of the bed...we didn't have water bottles in the room. If the floor had been vacuumed they would have found it. I could hear people in the hallways all hours of the night and I could also hear them getting ice from the ice machine. The employees were very nice and helpful and check in and check out were pleasant. They were obviously doing some renovations as there was a lot of painting a paint smell going on.

Enjoyed our stay here for 2 nights, check in was quick. Walking distance to the LRT at NAIT and across the street from the Kingsway Mall. Hotel parking was also free. Hotel has 2 floors. Stayed in the 1 Queen Bed room. Room was clean and updated. Had a large flat screen tv and mini fridge. Coffee machine in room. We did find the room a little small compared to some other hotels we have stayed in, so if you are looking for more space you may want to upgrade to one of the other rooms they have. We also appreciated the late check out. The only small issue we found was the noise from the water pipes we could hear from other guests. Ate at Restaurant 29 one evening, very good service and food was pretty good. Tim Hortons also attached to hotel.

The staff makes up for the outdated room and the walk across the parking lot to get to your room. The rate is average with any other location. The staff in the lounge and hotel were very professional. I'd give service a 10 out of 10. The location is prime being close to downtown and across the mall.

The meals we excellent, the service was number one, the staff were very pleasant and helpful. We will be staying here whenever we stay in Edmonton. The hotel is central to all activities that take place in Edmonton.

Chose this hotel for it's proximity to the medical services nearby. It wasn't fancy, but it was quiet, clean and very comfortable. The restaurant upstairs(Runway 29) was excellent and the hotel discounted the breakfast. Check in and check out were quick and efficient.

Nice room and we appreciated the larger tv. We had access to Tim Hortons in the same building so our morning coffee was great! The cleaning staff were very accommodating when we needed something. Looking forward to our next visit.

My overall stay at Edmonton's Best Western Plus was very good. Room was comfy and well appointed. Great wifi! Restaurant food was good and both the restaurant and bar staff were great. The only turn off was upon check in, when the two people on the front desk seemed less concerned about being present with me and doing an efficient check-in and instead were more involved with their own conversation about nothing urgent or particularly important. Their service and presence could be improved.

This was more expensive than other hotels I have stayed in at nearby places in the city--good location, it was near the hospital where I was going for a procedure the next day. the room was fairly easy to find. the keys worked good we did not use the coffee or stuff because I was not allowed food or drink at that time My sister and I have done trips together before at other hotels in the city and enjoyed the experience, this time my son drove me and stayed with me.

A very pleasant, well situated hotel close to a major shopping centre, a variety of restaurants and major government buildings. Very handy for both business and pleasure., I would definitely recommend this hotel to both business travellers and people wishing to explore the City of Edmonton.

We had never stayed at this hotel before but this time we were looking for a hotel close to the Royal Alex hospital. This hotel is quite close to the hospital (only about a 5 minute drive away). The hotel has been totally renovated from top to bottom. We would not hesitate to recommend the hotel to anyone.

Went to the Metallica concert and found this hotel worked perfectly. Able to leave car parked at hotel and walked to the Kingsway Mall for the Park & Ride service to Commonwealth. From what we saw of the hotel, it was clean and quiet. Upstairs lounge even stayed open later than normal because of the concert, however, the grill was off so we couldn't fulfill our appetite there after the concert. Onsite Tim Horton's if you just need that coffee. Definitely stay here again for Commonwealth event.

I stay about 90 nights a year in hotels with Best Western accounting for about a third if they are available. This is one of the best BW's I have stayed at. Their housekeeping is incredible. Ryley on the front desk checked me in and answered any questions I had. He is a super nice guy. The location is across the street from Kingsway Mall and I think you could walk there faster than driving. My only complaint is the signage is not the best. My GPS got me there but I was unable to recognize it was a BW due to the signage They have an incredible lounge in part of the building that serves an express breakfast to registered guests for $9 versus $14 on the menu. See my separate review ion Runway 29 here on TA for this excellent meal. There is also a Tim Hortons. I attend the Jubilee Auditorium several times a year and if I stay overnight this will be my first choice for accommodations. It is adjacent to the old Municipal airport but as it is used very, very little, noise is a total non issue.

We stayed one night here to go to a concert. We booked the room a month in advance with our friends. Check in was slow and our room was small and smelled like old cigarettes. We couldn't open a window since it overlooked the hallway so had to breathe stale air all night. We had 2 fans going and it didn't help. We were charged 169 for a small cubicle, definitely not worth the money when you can't even breathe fresh air. We stay in a lot of best westerns and this one shouldn't be classified as a Plus. We will probably not stay here again and stay at the South one instead as you get your money's worth at that one. (Cheaper too)

It was good but still improve needed, was good for sure this time then my last stay at this location of Best Western, hoping that they will improve their services, hotel is at very convenient location in Edmonton and best thing is Tim Horton just beside the hotel;

Very friendly and accommodating staff. We redeemed Best Western points for this trip and the staff were excellent. The room was quiet and comfortable. The hotel was secure as the room key was needed to get into the hotel.

We recently visited Edmonton and stayed here for 5 nights. The room cleaning service was amazing. Left my daughters stuffies a different way each day, the rooms were amazingly clean. The front desk staff was very knowledgeable when asked questions. The pool was great for my 11 year old. She loved the slide. Having a hit restaurant and a Tim Hortons on property was wonderful. There was no real complaint about the hotel and staff. We felt very welcomed to be there.

I especially liked the little things: fancy folding of the hand towels, the way the shower curtain was draped; pillows on the bed. These little touches made me feel "I mattered" The bar staff was enthusiastic & knowledgeable about their menu & beverages. Very conversational!! Front desk staff also very good.

My daughter planned a family night out and made arrangement to stay here for one night. We ended up re-booking elsewhere, due to the wrong type of accommodation provided, as well as the general environment. Personally, I felt very unsafe with the type of people hanging around outside, smoking. While she was checking in, a rude woman ran in from outside into the lobby wanting to use the bathroom! Thankfully, hotels.com offered her an $80 credit which we could use elsewhere once the hotel refused to issue a refund, although, they did not provide the type of accommodations that my daughter reserved for. There was no sofa bed and when she called to try to get a cot, the front desk hung up on her. On our way out, reception didn't even acknowledge us. I would never stay here!

Went to Metallica and decided to stay with them since it was close to Commonwealth Stadium. Hotel had a resteraunt, Tim Horton's attached, water slides and pool. Kingsway Mall is also located across the street for shopping. A city transit bus was also utilized during our time to see Metallica that picked us up and dropped us off across the street from the hotel. Our stay and selection of this hotel was one of the best that was offered for us. At the moment the hotel has some small renovations taking place, but does not interrupt your stay.

Overall experience was great! If you have trouble walking or carrying your bags ask for a room on the main floor as there is only one elevator and the walk could be long if you are in the adjacent building. Main building is a little noisier because of the pool though. Food in the attached restaurant is excellent but only serves children before 10:00am as they have a VLT station in there. However there is a Tim Horton's also attached to the building so children can eat there or order from the restaurant as room service. Hotel is conveniently located across the street from Kingsway Mall. Room was quiet and comfortable and very clean!