Best Western Plus Hotel City Centre Inn,  Edmonton

4.0/5  - basé sur 534 notations.
11310-109th Street, T5G 2T7, Edmonton, Canada - Ver el mapa
+1 780 479 2042 +1 780 474 2204

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Este hotel goza de una fantástica ubicación en Edmonton a solo 400 metros del sistema de transporte rápido. Nuestro huéspedes podrán disfrutar de estacionamiento gratuito, algo realmente único entre los hoteles del centro de la ciudad. Acceda en solamente 8 minutos en tren al nuevo estadio Rogers Place Arena de los Edmonton Oilers®. A 10 minutos del centro de la ciudad y centro de congresos Shaw. A 17 minutos de la Universidad de Alberta y del hospital. A 20 minutos de Northlands / Edmonton Expo Centre. Nuestro hotel cuenta con un restaurante con servicio de mesa y con un salón con fantásticas vistas al mar, además de servicio de comidas las 24 horas en la cafetería Tim Hortons situada junto al vestíbulo. Al otro lado de la calle encontrará uno de los centros comerciales más activos de Edmonton, el Kingsway Mall. Los aficionados a los partidos de fútbol americano de la CFL podrán tomar el servicio de transporte gratuito hasta el estadio de los Edmonton Eskimos en este centro comercial. Los amantes del arte podrán visitar la Galería de Arte de Alberta, el Royal Alberta Museum y los principales festivales artísticos a poca distancia en tren. Los huéspedes adorarán especialmente nuestras modernas habitaciones equipadas con todas las comodidades propias del hogar. Para su mayor comodidad, nuestro hotel cuenta con mobiliario personalizado y con escritorios de gran tamaño en todas las habitaciones. Las familias y los viajeros podrán disfrutar de la piscina cubierta de agua salada, de una relajante bañera de hidromasaje y de un trepidante tobogán acuático de 9 metros. Los huéspedes en viaje de negocios que se alojen en el Best Western® Plus City Centre Inn apreciarán magnífica ubicación a poca distancia de las principales empresas de la zona, entre las que se incluyen la división K de la Real Policía Montada del Canadá, el Instituto de Tecnología Northern Alberta, el Hospital Glenrose y el Hospital Royal Alexandra.

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Habitación 1

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Excelente
 
214
Muy bueno
 
203
Bueno
 
85
Mediocre
 
17
Horrible
 
15
Con amigos Con amigos 35
De negocios De negocios 149
En familia En familia 209
En pareja En pareja 90
En solitario En solitario 34
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Best Western Plus City Centre Inn,Edmonton
  • 5
    « Working trip »

    This is my first time here. Fast and no hassles on getting g a room on the ground floor for myself and client .easy check in as it was already paid for.. lots of easy shopping places to go to. Loved the fact there was a Tim hortons right next door. Recommend anyone come stay here

    4
    « Best Western North Edmonton »

    Really not a lot to say about the hotel itself. It was close to where I needed to be to attend a course. I arrived into the city fairly late, so really, I was only in the room for a few hours. Checking in was easy, the rooms are well appointed and the express check out made life quite uncomplicated. Never utilized any of the facilities/amenities due to my very late check in. This would certainly be a good place to stay if attending a game at Rogers Centre or Commonwealth Stadium --- and the NAIT LRT Station is all of about 5 minutes walking away.

    4
    « BW City Centre Edmonton »

    Friendly, courteous and efficient staff. Clean, comfortable rooms. Nice pool with waterslide. Good location with easy access and sufficient parking. Pleasant restaurant with great service and good food. (Children's hours are limited due to gaming/gambling regulations). Express breakfast is fast, convenient, and reasonably priced. Room service is fast, but expensive.

    5
    « Excellent Hotel »

    We stayed here for one night during a trip to Edmonton (2 kids 2 adults). I always try to stay at Best Western simply because I have good luck at these hotels with cleanliness, location, amenities etc. This hotel did not disappoint. Bonus... Tim Horton's is attached! Check-in was smooth, the hotel was very clean and smelled clean as well. The rooms are well laid out. I love that the sink is separate from the bathroom, in the same area as the fridge/microwave area which is separate from the bed area. Like a small kitchenette without the kitchenette room prices. The pool/water slide/hot tub gave the whole family something to do and the hours are GREAT (7am to 11pm). The beds we found very comfortable and the pillow selection was perfect for all our different needs. There is ample parking and each zone has it's own entry / parking area. We really enjoyed this hotel and would definitely stay again on our next trip to Edmonton.

    1
    « Equal to a Super 8 motel! »

    Terrible, terrible terrible! Haven't even stayed the night yet and I want to leave. The doors are paper thin. We are in an adjoining room and have had to put my child in the back room furthest away from the door to the hallway for her to have any chance of sleeping. Called the front desk to move and of course there are no other rooms available. Save your money and go elsewhere. It reminds me of a cheap Super 8 motel or even worse.

    5
    « Great pool with slide »

    Came here for a water polo tournament, staff was very helpful and accommodating. The kids enjoyed the pool and the location was perfect for our team. Rooms were great for families and the Tim Horton's in the hotel was awesome to have for those early games.

    5
    « Great travel »

    We stayed there cause it was close to hospital where my boyfriend was having day surgery. The room was great,but could use a few more garbage cans,but seems to be like that at most hotels. The staff was very accommodating and friendly. Will be back.

    5
    « Great Hotel »

    Spent the night at the Best Western Plus City Centre Inn, and had a great stay. Checked in, Staff was wonderful, I asked for a ground floor due to disabilities and my request was honoured with no problem. Room was perfect, bed was so comfortable, slept well. Ate at the restaurant Runway 29, and the food was delicious. Can't wait to go back!

    3
    « Nice clean rooms but personal requests not important to the hotel. Restaurant not kid friendly. »

    My son booked well in advance (speaking directly to the hotel) to reserve three rooms in a row, as his 4 year old autistic daughter was staying in a hotel for the first time. The plan was to have his room in the middle, so that if she had a loud meltdown, there would be relatives on both sides, so that other guests would not be disturbed. When we arrived, this request had not been implemented. Eventually, the staff found 2 rooms side by side, so we moved to those two rooms. Not ideal. The Runway only allows children until 10 a.m....Very inconvenient. Food mediocre.Service good.Sketchy looking people hanging around parking lot in the evening. Will not stay here again.

    5
    « One night stay for early appointment »

    Very clean, check in and checkout was fast friendly and helpful. Bed was very comfortable with plenty of blankets and pillows. These are often lacking in many hotels-motels. When the clerk noticed my wife using a cane he switched our reservation to the ground floor. Very courteous.

  • 3
    « Clean but... »

    The staff was ok, but inconsistent. Rooms were very clean however I had to travelled for business over the weekend. As there is a pub attached the patrons ended up in the hotel. Got woken up at 3:30am by loud guests. Front desk didn't seem to bother with them. Won't stay again.

    5
    « awesome visit »

    I came to the Best Western because I was very disgruntled with the Fantast Land Hotel. The staff was great. The room was quiet and the pool was open really late for my kids! The room the first night was quite expensive considering I came in the middle of the night. But other than that, everything was perfect.

    4
    « Location is great for shopping, medical visits and lots to do in area. »

    Always find this BW clean and very friendly helpful staff. Runway 29 restaurant upstairs serves up pretty good fare and is available for express breakfasts for hotel guests at a reduced price. Manager(s) of this property are friendly helpful and welcoming as are their folks working there.

    3
    « Convenient Location - Good pool area »

    This was conveniently located to downtown and Kingsway Mall. The pool, waterslide and hot tub were great. Would have been good to have a warm continental breakfast for the price of the hotel - as most hotel have this included for the price we paid. Staff were great. Has large, long hallways with a very small elevator, which was kinda scary to get into in terms of sounds and size. You may need to be able to walk with your luggage down long hallway to get to your room. Our room needed some upgrading in terms of furniture but bathroom was redone.Overall, for convenience, was a good stay!

    5
    « Best Western - Great Hotel! »

    We are a Best Western member, and have stayed here numerous times - -staff is always friendly, great location; close to shopping and down town. The Runway Pub upstairs is. Wet comfortable and a great place to enjoy some downtime. Very comfy beds! Definitely recommend.

    5
    « An Excellent Place to Stay »

    The first time I stayed here was for important surgery. This is the closest hotel to the Royal Alex hotel, and the staff made every effort to make that stay and every stay since then as easy as possible for my husband and I. The hotel is central to all of my hospital and doctor appointments, and offers a medical rate on request. The hotel has been very accommodating of my now limited mobility. My husband takes advantage of the workout facilities whenever possible. The convenience of being across the street from the Kingsway Mall has been wonderful for everything from filling prescriptions to Christmas shopping. The staff is always amazing and the rooms are comfortable and clean.

    1
    « no smoker - billed for smoking in a room »

    The general manager should have consulted me before billing me for "smoking" in the room...I am a non-smoker. There is a smoking area below my room, outside. That would have been the source of the stench, as my window was cracked open a little over night because of how stuffy the place was..

    1
    « Don't waist your time or your money. »

    I thought this place would be a good choice to take my daughter because of the pool and the water slide. It was not a good choice at all. Firstly the front desk of the hotel advised me that minors are not permitted in the restaurant but that I could order room service for my starving child who just traveled many miles for a medical appointment. I thought it strange that a hotel restaurant would be off limits to families but room service will do. I don't particularly like the smell of food in a hotel room but the child needs to eat. We got settled and I called the restaurant extension only to get a busy signal. I was unable to get through for almost 10 minutes and then a lady answered the phone and immediately asked if I would hold on a minute. She set the phone down and walked away. I could here people coming and going so I waited and waited and waited. After 10 minutes I hung up and called back. Surprise, surprise, the phone was busy. That phone was busy for a half an hour. Long enough for me to pack up my daughter and go in search of food and get back to our room. When I finally got through the woman who answered the phone thought the whole thing was rather funny. I don't. The front desk of the hotel didn't answer the phone either of the 3 times I called for assistance. The room is tiny and the coffee maker and fridge are in the bathroom. We have a window in our room looking into a hallway and I can hear everything from the rooms around me. Don't waist your time with this place. There are much better places in Edmonton to spend your money.

    4
    « Best Western Plus City Centre, Edmonton »

    Clean and comfortable with a great little pool, hot tub and spiral water slide. Good place to take the family. Mall across the road. Walking distance to the wedding reception we were attending. Not really downtown, as its name may imply, but you could see downtown from there.

    3
    « Uncontrolable Room Temperature »

    The room was too hot and we could not cool it. Nobody got a nights rest. There was an AC fan but it was noisy and did not cool. The thermometer on my alarm clock was maxed. It was quiet. There was a water line break somewhere and the restaurant was closed. The plugins outside worked though the parking stalls are not big enough for a pickup truck. The staff was polite and the room was clean. It's close to the Royal Alex Hospital. Don't buy KFC from the location at 100 Ave and 178 street. I can not say anything polite about the food or service.

  • 5
    « Great stay! »

    Our family had a wedding on New Years Eve so we all booked in to Best Western City Center. It was a great experience all around. Super location, right across from a big shopping centre, great access to Jasper Avenue and the entire downtown area. Room was clean and comfortable, beds and pillows were like sleeping on a cloud! All staff were very friendly and helpful! This will be our ?go to? Edmonton hotel from here on in!

    5
    « overnight »

    Theroom was quiet, and the pool was warm, the hot pool was refreshing. The food in the restaurant, Runway 29, was excellent but being a senior I found the portions very large , so much so that I could finish neither supper nor breakfast.

    4
    « Stay here »

    My wife had to have surgery at Royal Alexandra Hospital, which is just around the corner. We also made sure we had a day to do some Christmas shopping at the Kingsway Mall. The shopping mall is great. There are a few good restaurants close by, Tim Hortons is right attached to the hotel. The rooms are in great shape but a bit small. There is no continental breakfast at this hotel, which is too bad, but Tims and Runway 29 are attached.

    5
    « Awesome stay! »

    Stayed for medical appointments and the staff is always friendly, efficient and quick to offer assistance! Love this hotel for location and convenience!!! It is across the road from Kingsway Mall, has Tim Hortons in it and hospitals close by!

    4
    « Could use some updates »

    The hotel itself is alright. Nothing too exciting other then the Tim Hortons and the fact that it is across the street from Kingsway mall. We stayed in the long wing across from the lobby and were put right beside the stairs and you could hear everyone's conversations and doors slamming who used the staircase. The rooms are a little dated, with old baseboard heaters (which appear not to work, and are just left over from back in the day). Our thermostat did nothing and the room stayed at a 16-17 degrees no matter what we adjusted it to. The beds were comfortable, good tv selection.

    4
    « Excellent location »

    Great location being across from Kingsway mall and next to Kingsway BLVD. Easy access to shopping and hospitals. Tim Hortons on site as well as a Restaurant upstairs. Downside is there is no free breakfast like at other BW locations. There is a pool, hot tub and waterslide. My bed was a bit hard, and the decor a little outdated but not bad.

    5
    « Clean and Comfortable »

    Have stayed at this hotel many times over the years and have never been disappointed. Friendly professional staff, clean comfortable rooms and very reasonably priced. Lots of parking and a Tim Hortons on site!

    4
    « Always Good »

    We travel to Edmonton at least 6 times a year and we always stay at the Best Western City Centre. The kids like the pool. The Kingsway Mall is just across the street for my wife to shop, and the kids to have a variety of food. The staff are always friendly and willing to help.

    4
    « Pleasant place to park and sleep for the night. »

    Express breakfast excellent value. Eggs to perfection, with qualtiy bread used for toast. Fresh fruit on the plate was of the highest and tastiest quality. Service was amazing by the staff. Thankful for the elevator to the second floor restaurant awaiting hip replacement.

    4
    « handy for medical stay »

    I have had several stays at this hotel to have treatment at the local hospital , is very convenient. the staff are very helpful and is less that 10.00 for cab ride to hospital. the room service is a bit limited and pricey with too exotic a menu. other than that everything was great.

  • 5
    « Well worth it »

    For the amenities and the location this is well worth the price. The Staff were friendly and it was a bonus having a Tim Hortons, and a full service restaurant as well. The location close to the Expo Center and across from a Nice mall helped too.

    5
    « Excellent »

    Very professional staff and clean accomidations. It is close to shopping and also has a Tim Horton's attached for easy convenience, which is open 24 hrs. Kingsway Garden Mall is walking distance! I highly reccomend staying at The Best Western City Centre!

    2
    « Credit Card Charged twice for stay »

    We spent one night at this hotel, and following our check out I noticed that our card had been charged twice. We have notified the hotel and they are looking into it, however in the meantime I have paid double for this hotel room

    4
    « Good over-all value »

    The hotel met all of my requirements... it was clean, quiet and the amenities were all close. The internet was free and speedy and the coffee and tea was in-room. Could have used bottled water, but that's a minor item.

    5
    « quiet and very comfortable »

    Rooms have been beautifully renovated and are sufficiently supplied with bar fridge, microwave, coffee maker and supplies, iron, ironing board, and even a stand alone fan. Halls were added to this once upon a time motel, now hotel, that allow for interior access to the pool, restaurant and lobby without having to brave Edmonton winter weather to do so. Oh so quiet now that the city centre airport adjacent to the hotel is no longer operating as such.

    4
    « Good location »

    Good location, friendly, helpful staff. Good rooms, comfortable beds, clean. Restaurant on site was lacking and not much within walking distance, Moxies about a 10 minute walk. Nice to have coffee shop connected to hotel for quick exit next morning.

    4
    « Close to everything we needed »

    We went to attend a curling event at Avonair arena and everything we needed was within walking distance. Room was clean and the front desk was very helpful.Kingsway mall was across the street and lots of nearby restaurants.

    4
    « location, location, location! »

    Nice hotel with a pool, waterslide, exercise room, lounge and restaurant. Like I said, great location! Walking distance to a good mall, LRT, and other community amenities. The staff were friendly and helpful, and the rooms were clean. My only real complaint was the air circulation in my room wasn't good- the window looked to a corridor, not outside, and the a/c fan ran constantly but still the room was stuffy.

    5
    « Best hotel in the area »

    The best western city centre inn is located across from Kingsway mall, great for upcoming Christmas shopping. It's a quick 5 min cab to Rogers place. The lounge has great food and can't beat their $9 breakfast. And for those who need Tim Horton is attached to the hotel. Staff members are always friendly and accommodating here. For those with wheelchairs you'll be able to get thru the doors!

    5
    « Clean, Excellent Location, Friendly Staff and great rates »

    The front desk attendant was super accommodating when I had to change our reservation at the last minute, then change it again. When I mentioned that the stay was due to a medical situation, he applied the "hospital rate" which we greatly appreciated. The hotel is very conveniently located for our needs, is clean and comfortable. We will definitely stay there again.

  • 4
    « great stay »

    great stay/service without breaking the bank. close to downtown. clean....beds are comfy, quiet, large flat screen TV's friendly staff. there is a lounge and tim Horton's attached and located near a shopping mall. I would recommend staying here.

    5
    « Clean & comfortable »

    We really enjoyed our stay. Tim Horton's for breakfast and a fabulous supper in the Lounge. Friendly and helpful staff. Plus lots of amenities in the room. I would definitely stay here again. You are also close to Kingsway wall and Royal Alex Hospital.

    4
    « Nice Hotel, close to shopping and Northlands »

    Stayed at this hotel to attend a concert at the coliseum. Easy to get there from the hotel. Kingsway malll right across the street. Breakfast was not included but available in the in-house restaurant -$9 for the Express breakfast, which was fast and very good. 3 options include eggs,omelettes, or pancakes with sides and a beverage.Doubles as a lounge in the evening. Went there for a glass of wine and appy after the concert. Room was well laid out, quiet and comfy!

    4
    « Good location »

    This hotel is conveniently across the street from the Kingway Mall, and nice and close if you're attending a concert at Rogers Place. This hotel was very clean and roomy and included a white noise fan for better sleep.

    4
    « Great location »

    So glad I got the chance to stay at this facility. It was well located for Shopping, with easy access to the city centre. Having Tim Horton's conveniently attached, made my stay extra comfortable, as I was working and able to grab coffee throughout the day

    4
    « Great stay »

    Staff was excellent, friendly and accommodating. Room was clean and comfortable. There is not a breakfast provided but there is a 24 hr. Tim Horton on sight and a very good restaurant as well, where breakfast is provided at a reduced price for hotel guests. Overall - enjoyable stay.

    5
    « Medical appointment »

    The staff were friendly and helpful. The location is very good for appointments at the Royal Alex hospital. The room was very clean and the bed was very comfortable. I will stay there again the next time we have a medical appointment at the Royal Alex.

    3
    « Alright place »

    I was offered a 'suite' for $186.00/night...the only difference in a suite was that the bathroom was in-between the two queen beds...the room was small and the beds were really stiff. The room appeared clean but when I was packing our stuff up to leave (after 3 nights) I found an empty water bottle tucked under the lip of the bed...we didn't have water bottles in the room. If the floor had been vacuumed they would have found it. I could hear people in the hallways all hours of the night and I could also hear them getting ice from the ice machine. The employees were very nice and helpful and check in and check out were pleasant. They were obviously doing some renovations as there was a lot of painting a paint smell going on.

    5
    « Great Stay! »

    Enjoyed our stay here for 2 nights, check in was quick. Walking distance to the LRT at NAIT and across the street from the Kingsway Mall. Hotel parking was also free. Hotel has 2 floors. Stayed in the 1 Queen Bed room. Room was clean and updated. Had a large flat screen tv and mini fridge. Coffee machine in room. We did find the room a little small compared to some other hotels we have stayed in, so if you are looking for more space you may want to upgrade to one of the other rooms they have. We also appreciated the late check out. The only small issue we found was the noise from the water pipes we could hear from other guests. Ate at Restaurant 29 one evening, very good service and food was pretty good. Tim Hortons also attached to hotel.

    4
    « Very good service and location. »

    The staff makes up for the outdated room and the walk across the parking lot to get to your room. The rate is average with any other location. The staff in the lounge and hotel were very professional. I'd give service a 10 out of 10. The location is prime being close to downtown and across the mall.

  • 5
    « best hotel we have stayed in »

    The meals we excellent, the service was number one, the staff were very pleasant and helpful. We will be staying here whenever we stay in Edmonton. The hotel is central to all activities that take place in Edmonton.

    4
    « Great Location »

    Chose this hotel for it's proximity to the medical services nearby. It wasn't fancy, but it was quiet, clean and very comfortable. The restaurant upstairs(Runway 29) was excellent and the hotel discounted the breakfast. Check in and check out were quick and efficient.

    5
    « Comfortable stay. »

    Nice room and we appreciated the larger tv. We had access to Tim Hortons in the same building so our morning coffee was great! The cleaning staff were very accommodating when we needed something. Looking forward to our next visit.

    4
    « Front Desk Staff & Their Cell Phones »

    My overall stay at Edmonton's Best Western Plus was very good. Room was comfy and well appointed. Great wifi! Restaurant food was good and both the restaurant and bar staff were great. The only turn off was upon check in, when the two people on the front desk seemed less concerned about being present with me and doing an efficient check-in and instead were more involved with their own conversation about nothing urgent or particularly important. Their service and presence could be improved.

    3
    « How we liked this Inn »

    This was more expensive than other hotels I have stayed in at nearby places in the city--good location, it was near the hospital where I was going for a procedure the next day. the room was fairly easy to find. the keys worked good we did not use the coffee or stuff because I was not allowed food or drink at that time My sister and I have done trips together before at other hotels in the city and enjoyed the experience, this time my son drove me and stayed with me.

    5
    « Best Western City Centre Inn »

    A very pleasant, well situated hotel close to a major shopping centre, a variety of restaurants and major government buildings. Very handy for both business and pleasure., I would definitely recommend this hotel to both business travellers and people wishing to explore the City of Edmonton.

    5
    « Great Hotel »

    We had never stayed at this hotel before but this time we were looking for a hotel close to the Royal Alex hospital. This hotel is quite close to the hospital (only about a 5 minute drive away). The hotel has been totally renovated from top to bottom. We would not hesitate to recommend the hotel to anyone.

    4
    « Great location for Commonwealth event »

    Went to the Metallica concert and found this hotel worked perfectly. Able to leave car parked at hotel and walked to the Kingsway Mall for the Park & Ride service to Commonwealth. From what we saw of the hotel, it was clean and quiet. Upstairs lounge even stayed open later than normal because of the concert, however, the grill was off so we couldn't fulfill our appetite there after the concert. Onsite Tim Horton's if you just need that coffee. Definitely stay here again for Commonwealth event.

    5
    « One of the best run Best Westerns I have stayed at »

    I stay about 90 nights a year in hotels with Best Western accounting for about a third if they are available. This is one of the best BW's I have stayed at. Their housekeeping is incredible. Ryley on the front desk checked me in and answered any questions I had. He is a super nice guy. The location is across the street from Kingsway Mall and I think you could walk there faster than driving. My only complaint is the signage is not the best. My GPS got me there but I was unable to recognize it was a BW due to the signage They have an incredible lounge in part of the building that serves an express breakfast to registered guests for $9 versus $14 on the menu. See my separate review ion Runway 29 here on TA for this excellent meal. There is also a Tim Hortons. I attend the Jubilee Auditorium several times a year and if I stay overnight this will be my first choice for accommodations. It is adjacent to the old Municipal airport but as it is used very, very little, noise is a total non issue.

    3
    « Not impressed »

    We stayed one night here to go to a concert. We booked the room a month in advance with our friends. Check in was slow and our room was small and smelled like old cigarettes. We couldn't open a window since it overlooked the hallway so had to breathe stale air all night. We had 2 fans going and it didn't help. We were charged 169 for a small cubicle, definitely not worth the money when you can't even breathe fresh air. We stay in a lot of best westerns and this one shouldn't be classified as a Plus. We will probably not stay here again and stay at the South one instead as you get your money's worth at that one. (Cheaper too)

  • 3
    « Stay at Best Western Edmonton AB »

    It was good but still improve needed, was good for sure this time then my last stay at this location of Best Western, hoping that they will improve their services, hotel is at very convenient location in Edmonton and best thing is Tim Horton just beside the hotel;

    4
    « Best Western City Center Edmonton »

    Very friendly and accommodating staff. We redeemed Best Western points for this trip and the staff were excellent. The room was quiet and comfortable. The hotel was secure as the room key was needed to get into the hotel.

    5
    « 5 night stay »

    We recently visited Edmonton and stayed here for 5 nights. The room cleaning service was amazing. Left my daughters stuffies a different way each day, the rooms were amazingly clean. The front desk staff was very knowledgeable when asked questions. The pool was great for my 11 year old. She loved the slide. Having a hit restaurant and a Tim Hortons on property was wonderful. There was no real complaint about the hotel and staff. We felt very welcomed to be there.

    5
    « I felt like I mattered!!! »

    I especially liked the little things: fancy folding of the hand towels, the way the shower curtain was draped; pillows on the bed. These little touches made me feel "I mattered" The bar staff was enthusiastic & knowledgeable about their menu & beverages. Very conversational!! Front desk staff also very good.

    2
    « Thumbs down!! »

    My daughter planned a family night out and made arrangement to stay here for one night. We ended up re-booking elsewhere, due to the wrong type of accommodation provided, as well as the general environment. Personally, I felt very unsafe with the type of people hanging around outside, smoking. While she was checking in, a rude woman ran in from outside into the lobby wanting to use the bathroom! Thankfully, hotels.com offered her an $80 credit which we could use elsewhere once the hotel refused to issue a refund, although, they did not provide the type of accommodations that my daughter reserved for. There was no sofa bed and when she called to try to get a cot, the front desk hung up on her. On our way out, reception didn't even acknowledge us. I would never stay here!

    4
    « Had a blast!! »

    Went to Metallica and decided to stay with them since it was close to Commonwealth Stadium. Hotel had a resteraunt, Tim Horton's attached, water slides and pool. Kingsway Mall is also located across the street for shopping. A city transit bus was also utilized during our time to see Metallica that picked us up and dropped us off across the street from the hotel. Our stay and selection of this hotel was one of the best that was offered for us. At the moment the hotel has some small renovations taking place, but does not interrupt your stay.

    5
    « Pleasant comfortable stay! »

    Overall experience was great! If you have trouble walking or carrying your bags ask for a room on the main floor as there is only one elevator and the walk could be long if you are in the adjacent building. Main building is a little noisier because of the pool though. Food in the attached restaurant is excellent but only serves children before 10:00am as they have a VLT station in there. However there is a Tim Horton's also attached to the building so children can eat there or order from the restaurant as room service. Hotel is conveniently located across the street from Kingsway Mall. Room was quiet and comfortable and very clean!

    4
    « Good price/value »

    Good hotel Food was excellent but big portions, make sure to bring your appetite lol Clean, staff very courteous and available to tend to anything. Mattress was hard but just a matter of personal preference.

    5
    « Leisure »

    A family night out... Went as a family to Phantom of the Opera. Our experience was a wonderful night out and had an great time spent as a family ...and our hotel time was great Had supper before preformance and that was also great...more food than we could eat....

    5
    « Hotel staff are extremely friendly! »

    Front desk staff, maintenance staff and housekeeping staff are all so friendly! Bed/pillows were so comfy! 17 minute drive to West Edmonton Mall and Olive Garden. Hotel was extremely easy to find using GPS. The mall across the street is a great size and has plenty of stores to browse in. The LRT is a block away at NAIT and was easy to use.

  • 4
    « Good stay overall »

    Stayed here for the night while attending Lady Gaga concert. Was a quick cab ride to Rogers Centre. Bed was very comfortable. Just a little upset with garbage truck noise before 7am! Tim Hortons attached to Lobby was a big bonus.

    4
    « Good stay »

    The staff at this hotel are always helpful and friendly. We have stayed here many times and have yet to have a bad experience. The rooms are simple but always very clean. Our last stay our one year old got sick and the front desk did everything they could to try and help us. I would strongly recommend staying here.

    5
    « Would definitely stay again! »

    Room was exceptionally clean. Staff in the restaurant are exceptionally wonderful - the best at any best western so far! Parking is ample and is across from a shopping mall. Staff at the hotel are courteous, caring and happy! The hotel is set up so that there is a hallway between your room and the outdoors, so the window in the room looks out to the hallway. Would definitely stay again longer so that I can enjoy the pool!

    5
    « Great value »

    Booked a 2bedroom suite, it was huge. Very clean, modern. Had a fridge, kitchen sink, microwave and toaster. Would have been great for a large family. Close to Rogers Place and across the street from Kingsway Mall.

    5
    « Great hotel for families! »

    This hotel is a great option for families. The suites have separate rooms both with tv's so the kids can watch their own shows. They have a lot of free on demand tv shows that are a nice option too. The pool and water slide are a great way to tire the kids out. Hotel and Tim Hortons right attached to the building and a major mall is right across the street. So many conveniences right at hand!

    4
    « Good stop over »

    I was down in Edmonton for a couple of days and was booked into this hotel, friendly staff, clean facilities, free internet and a very comfy bed. IT is right across from the Kingsway Mall, which if you are into shopping may be nice but compared to the West Edmonton Mall it is pretty dead. The only issue I might have is that it is pretty much in the middle of everywhere I wanted to go, so Uber was used quite a bit. But all and all a good stay.

    3
    « Mis-Leading information »

    Hotel should provide complimentary continental breakfast. After I booked the hotel I placed a call to ask if they provide free breakfast and I was told "yes we do". On arrival I was told me they only provide paid breakfast through their restaurant, this is mis-leading information.

    5
    « great place »

    Highly recommend staying here, staff go out of their way to be helpful and pleasant, rooms are clean and well appointed. Convenience of having a Tim Horton's on site as well as good quality restaurant/lounge. Medical facilities close by as well as shopping

    5
    « Family stay in Edmonton before flying out »

    We chose this hotel for 3 reasons: 1 - a pool and waterslide for the kids 2 - the divided rooms 3 - the onsite Tim Hortons The pool was great and kids kids (and husband had a ball on the waterslides) There were even life jackets available for small kids. The Tim Horton's was great to grab a morning coffee and a quick snack and we made use of it everyday. The divided room was good...but space was very limited. There wasn't enough space to put out suitcases and move around. We were only there for 2 nights, so we made due, but space was tight. The location was great for us as we wanted to be close to downtown. All the staff were super friendly, from the front desk to the cleaners. We would definitely stay here again!

    5
    « Enjoy my trip »

    very clean and cozy place nice that there was a pool also Tim Hortons was right on the parking lot and the hospital and shopping stores was close by I would really recommend this hotel to my family and I will return in the future

  • 3
    « Quick Visit »

    We were seeking a location for a single overnight stay which was convenient to Rogers Place and the Ice District. This location provided just that. We suspect that this Best Western facility has lost some of its draw as the targeted market being the adjacent municipal airport had closed over 6 years ago. Notwithstanding, this site was still conveniently located to numerous other amenities included road system, fast food and a shopping mall. Clearly the interior and exterior decor were both dated and required upgrade. Again this was countered by friendly and helpful staff as well as very clean rooms. Parking was handing and the buildings and rooms were secured by key cards. No complementary breakfast was a bit of a disappointment offset partially by a discounted breakfast at an adjacent shop. It appears that this facility was undergoing renovations so a future stay would likely become enhanced. When compared to the numerous other Best Western locations we have stayed at over the past three years, this one did not have a strong appeal but the jury is out for the future. Given all of the above, my reaction was the room was a bit over priced. No regrets over our stay but not highly recommended unless driven by its convenient location.

    4
    « great staff »

    stayed on two occasions and both times the staff was great. I was in town for medical reasons and both times the desk clerk made sure I got a room on ground floor and arranged transport to and from hospital.

    5
    « great »

    I had a good night sleep beds were really comfortable. kids had a blast in the swimming pool. would stay there again if I needed to. was easy to find. next to a mall if I needed to go shopping. having tim hortons close buy was nice to. even though I did not make it there to buy a coffee. check out was simple.

    5
    « Overall presentation of Room and Staff »

    Excellent on all levels of service. I checked in after 7:00 pm on the a Friday and departed from the Hotel on the following Monday and during my stay, the staff was very helpful. Thank you for excellent services!

    4
    « Great location. »

    Centrally located and lots close by including close to down town, Rogers Place and quite easy to get anywhere else. Edmonton's ring road is amazing. St Albert isn't far away and nor is the West Edmonton Mall. Will stay here again depending on the reason I am in town. Would be great for an event at the Roger Place.

    5
    « Western Trip »

    Would highly recommend this hotel to anyone visiting the Edmonton Area. Bring a big appetite as the restaurant has a great menu with large portions at great prices and there is a Timmy's there as well

    3
    « Friendly helpful staff! »

    The location, value, cleanliness and helpful staff were all good. My only complaints are that the rooms are dark and sheers need to stay shut because the window looks out on an indoor hallway therefore NO privacy when open...the shower pressure is poor. Otherwise good value and location. Keep up the friendly staff! Tim Hortons on location is handy:)

    5
    « Best Western City Plus »

    Fantastic stay, Hotel was clean, undergoing some renovations which will look great when done. Excellent location and value for room. Hot tub was hot, pool and water slide were fun. Staff was amazing and a big shout out to Amanda for making us feel at home. Tim Horton's attached, does it get any better.

    5
    « Great stay for business »

    A great hotel for business stays. I've stayed here frequently. Clean. Good service. Easy check-in and check-out. Parking is a bit crammed but not horrible. Great lounge upstairs and the fact that the hotel is connected to Tim Hortons is awesome on winter mornings. I've had an issue with booking one time and the central office and local staff were able resolve the problem. I recommend this place for sure.

    1
    « Cancelled my reservation »

    I have been staying at this hotel for the previous 3 weeks without any problems through WCB. I drove 3 hours showed up at 11:00 pm to get to my hotel for my 4th and final week of physiotherapy but WCB booked me one day earlier than I was supposed to be there. So when I showed up they tell me we cancelled your prepaid week stay and have no room for you tonight. I was treated very rude by Howie and wouldn't believe what I was saying. I ended up having to run around to find another hotel at 11:00 at night because they gave up my prepaid room. I will never step foot into that hotel again.

  • 5
    « Great Hotel in Edmonton »

    I love being out of the downtown core, in amongst the cement jungle. This location is next to the city airport, where you can see runway 29. Kingsway Mall is across the street. We used it to buy forgotten dress shoes, hair spray, and a wedding card. It couldn't be better. Liquor store is on the east side of the Mall. Close to neighbourhoods and Borden Park. What else do you need??? This will be our "go to" hotel when in Edmonton. Loved it !!!

    5
    « Great hotel »

    Very comfortable hotel and friendly staff both in hotel and restaurant. Perfect location for my business purposes. Was great having a Tim Horton's attached. The fitness room could use an update but really had everything needed.

    5
    « Work Trip Stay »

    This is one of my favourite Best Westerns to stay at in Edmonton. It is close to downtown, right beside Kingsway Garden Mall, and a quick exit to the Yellowhead highway when leaving town. There is a Tim Hortons right on site, plus the restaurant Highway 29 just above with excellent food. The staff is great, and the rooms so so comfortable. Its just the best!

    5
    « YOU WOULD LOVE TO STAY HERE »

    this hotel gives you points for your stay,promotions happening all the time.Plus they give a $10.discount on your next stay(every little bit helps). This hotel has a swimming pool & hot tub. Hotel is very clean.average price. Best Western also give discounts if you are there fr medical reasons.A mall directly across the street to go shopping/waste time/meet friends/go eat. The staff are terrific,always there ready to help you with whatever you may need. They are very polite & courteous as well as friendly. They make you feel welcomed! This is my experience and I expect you to have the same type of experience as I do when you stay here.

    4
    « Good hotel - thin walls! »

    This Hotel has some really nice features! It has a great room for families with a queen in the front, bathroom in the middle, and a queen in the back... however, the front room is right at the hall (so it can be loud depending on who is going down the hall) The 2 Queen bed standard rooms are basic, but clean, and offer comfy beds. The bathroom provided the necessities. While not a problem of the hotel - the walls are insanely thin, and if you get some jerk in the room next to you talking loudly until 2 or 3AM it dampens your ability to sleep. The pool is small, however, my kids had it to themselves early in the morning! They LOVED the waterslide! Breakfast is not included... you can buy it at the on site restaurant (we elected not to) There is a Tim Horton's on site if you want to grab a coffee or some breakfast items there. We would definitely stay here again when in Edmonton. :)

    5
    « Great Place.. »

    This was my first time here and was going to be there for few days. The staff was very friendly. I was traveling with a trailer and was having some trouble backing up and the Manager himself came and helped me park. They also were kind enough to check me into a room closer to my vehicle. The service levels are A+. The rooms are great. Clean, spacious and cozy and comfy. Room service cleans the rooms each day and they do a great job. They do have a Restaurant but I did not visit there. However, there is a Tim Hortons in the Lobby building which is open 24hrs. Also, the Kingsway mall is right opposite the hotel. A great location and value for money. Would definitely recommend.

    5
    « Fave place to stay! »

    Always try to stay here as it is walking distance to shopping. Central in city, so easy to navigate where u need to go. Always clean & friendly staff. Restaurant meals are excellent too! Beds are so comfortable & cable tv is the best.

    5
    « This hotel is like home away from home. »

    This is the only hotel we stay at when in Edmonton. Three generations of my family have been staying here now and it has become like our home. The staff is what keeps us coming back...always friendly and accommodating. They even remember our names. During Christmas five years ago my dad had to undergo emergency heart surgery and I was at the hotel by myself throughout the holidays. The staff knew my situation and went out of their way to make my stay and Christmas as best as could be without my family. The rooms are always clean and we have never really had any issues with all of our stays here.

    3
    « Average at Best »

    I would probably not stay in this hotel again. I chose it because it was close to a venue, but I would rather drive an extra few minutes and stay anywhere else. Rooms were small, beds were not very comfortable, parking was a little tight, the room that I had was extremely loud. I didn't sleep very well at all, and a good is really important when you travel for business.

    5
    « Excellent stay »

    Excellent place to stay, very central to all amenities. Very quiet and very comfortable rooms. Staff was excellent and very helpful. Very secure rooms and easy parking. Would highly recommend this hotel.

  • 4
    « Two nights »

    Although a little dated and semi motel style, I found the rooms soundproof. Plug in was not designed for a lefty (in my room anyway) made getting ready a challenge. No free breakfast but a cheap, yet express and tasty breakfast. The bed was quite comfy and clean.

    2
    « Full restaurant and lounge - misleading »

    They advertise "Our hotel houses a full restaurant and lounge" but fail to explain the full restaurant does not allow minors after 10 am. This is a huge mislead. The whole reason we picked the place was due to having a restaurant on site as our time is limited and that was a major consideration.

    3
    « Clean, quiet, close to Royal Alex hospital »

    Rooms were clean. Inside the rooms there was no noticeable sound transmission from the street, the hall or neighbouring rooms. Older hotel but rooms have been updated and modernized inside. Though we never used it, there is a pool in main building lobby. Very close to NAIT, Kingsway mall and the Royal Alex hospital. There is a Tim Horton's on site which is a bit of a double edged sword. Your morning coffee is right there but you have to contend with busy traffic and awkward parking lot routing that has non-hotel patrons visiting and parking.

    4
    « In town for family event »

    We booked here as we were flying into town to attend a 60 th Anniversary, and thought the location would be very good as well as we like these hotels. Everything was fine as we expected, staff were helpful and courteous, there was however no continental breaky as most BW have but for us this time that was alright. We were able to use three gift certificate vouchers we had accumulated from a previous trip to & from the status this winter so that was great. This location is ideal if you need to be close to downtown. We would stay here again.

    5
    « Nice stop »

    Excellent location within 20 minutes of several venues. Breakfast was very good with excellent service and tasty food. Hot tub and pool were a nice way to relax after a strenuous day. Dinner menu was somewhat limited but what we tried was delicious with price range to suit any need. Parking and hotel access was well laid out for easy access

    4
    « Clean and quiet »

    Little difficult to find! When did Best Western change to red signs! Room was clean and quiet! Towels were great, pillows were fabulous for a hotel but the sheets were very polyester for me! I liked the plug in adapter! Room had a fridge which was handy! Nice place!

    5
    « Great family trip »

    Very pleased with the hotel and waterslide and rooms. My family was very happy and entertained with the pool and staff was very helpful and rooms very clean and fresh. Bonus there was a tim hortons in this hotel which made the morning very easy to get going very fast and less stops on our way to our cheerleading competition that we were staying in town for.

    4
    « Our room was Good »

    This is an old motel what has been updated and was well done. We had 2 rooms with 2 queen beds and the rooms were spacious and clean. But very expensive for this type of accommodation. I looked at other rooms and the queen bed and king bed rooms were very, very small. I would not stay in one of these rooms. We selected this hotel because it was close to where we needed to be and had a waterslide.

    4
    « Stay »

    Our stay was decent. Staff was nice. The pool was fun Stayed there for a hockey tournament. Very clean. Although the parking was always busy. I did enjoy the Tim Hortons in the hotel. I always like the soft water

    2
    « Family vacation »

    Very bad choice to choose this location, I will not recommend any one else to go to that location, sevice and rooms all poor to average, rooms are very very small, it's waste of money and time, very very bad experience, chose some other hotels,

  • 3
    « Over valued »

    Enjoyed our recent stay at this hotel but we expected quite a bit more based on the price we paid. They charge a 4-5 star price but really is only a 3 star hotel. Probably based on the location to Kingsway mall, the Royal Alex hospital and the Nait campus. We reserved a king room based on all the reviews and it was a great choice. For some odd reason, we were offered the option of a queen room upon check-in which we fortunately refused because the wing where the queen rooms are was packed with kids and young adults. We stayed in the north wing and is quite far from the lobby/pool which is where all the adult couples seemed to stay. The north wing is connected to the entire hotel via a corridor. We are so glad we read previous reviews or we would have been stung. As for the rooms, they are quite small so don't expect much. They have old electric baseboard heating so anyone with children should be aware. We found the room to be quite dark but clean. The bathroom fan turns on automatically when you turn on the bathroom light and it was very loud. We were surprised to find only 2 towels in the room. That seemed a bit cheap for the price you pay. I'm sure they would have brought more if we asked but that's not the point. The internet speed was extremely good for a hotel. The Optic tv channels were sufficient. There is a high table in the room to eat at but no chairs. There is a very uncomfortable lounge chair and an adjustable office chair on wheels. The restaurant service was quite poor but the food was pretty good albeit expensive. We had breakfast at the Tim Hortons and were surprised at how dead it was. All in all, i consider this a budget hotel and would only stay here again if I received a budget price of $99 or less.

    5
    « Very comfortable »

    I was in for just one night on business and was surprised how comfortable my stay was. The room was clean and I had an awesome sleep even with being located right off the elevators. It can be a little pricey here but would stay again if I could get a good deal.

    5
    « Hotel Stay »

    Great service great place to stay close to everything we needed would recommend it to anyone great taxi service nice and clean great restaurant friendly people great parking clean grounds it is quite happy

    3
    « Hotel is looking a bit tired and worn »

    Stayed two nights, room was clean but rugs and bedskirts looking very worn. Plug ins in bathroom not close to the mirror, very unhandy. Beds and pillows were clean and comfortable.Rooms need some updating. Hotel is well located to Northlands Coliseum. Would stay there again for an event at Northlands.

    3
    « Great little hotel - clean »

    This is a little gem near downtown Edmonton. The hotel rooms are clean and not fancy. Across the street from a mall. Has a great restaurant with large portions. Has a Tim Hortons attached to it so great snack and coffee options. Parking lot can get tight. The pool is great for kids with a fun waterslide.

    4
    « Nice stay, great Pool for kids, Outstanding Service »

    Excellent Satff; Clean Rooms; Nice Pool with fun Water Slide for Kids. One major drawback for families is the restaurant/lounge cannot have kids after 10 A.M because their VLT's start-up at that time - in my opinion; a family hotel should cater to families rather than folks who have to get their 'gambling fix' in during the morning...

    3
    « Overnight Stay »

    Hotel was fine for a short stay and was clean with a comfortable bed and pillows, Tim Horton's on property which was handy for getting an early start the next morning. Room was clean and supplied all the essentials.

    5
    « Above and beyond! »

    Every time we stay, we've had fantastic service. No complaints. Great friendly staff. If you're looking for a hotel in a great location, this one's perfect..Kingsway mall is across the street, and Rodgers place is a cheap cab ride away.

    4
    « Excellent Service »

    Service was excellent. Hotel staff very nice to work with. The hotel was very clean but it could use a little updating. The internet was quite a bit slower than I expected it to be. The only real issue I had was showering every morning I could not get the water any warmer than lukewarm. One morning I even got up an hour earlier to try and it was still barely lukewarm. Definitely need to upgrade their hot water system. One morning the breaker blew for my room. Called the front desk and they had the power back on very quickly.

    5
    « Excellent Stay »

    We always stay at this location for convenience. It is close to shopping & medical appointments. It has a Tim Horton's connected. It is very clean. Staff are always great. We have never had a bad experience at this Best Western location.

  • 5
    « Great as usual »

    Fast check in, friendly helpful staff, hot tub and comfy beds. I bought some of their pillows about four years ago and they are still poofy and comfortable. It is close to and accessible to hospital and shopping

    5
    « Excellent Hotel!!! »

    Friendly staff, very clean rooms. Everything was fabulous would definitely recommend you stay at the Best Western Plus City Center Inn. The pool looked like lots of fun perhaps next time we will have a chance to enjoy it. Loved having a Tim Horton's attached to the Hotel and the fact that it was open 24hrs was a plus.

    4
    « Clean place »

    Very nice hotel, clean room and comfy bed. I would recommend this hotel to people. It is close to NAIT and Kingsway mall. Also close to other places. I would stay at this hotel again. I will be staying at this hotel for my next courses due to proximity and clean.

    5
    « Very courtious staff »

    We appreciated the directions when we entered the City that the staff sent via Email they were very clear and brought us right to the front door. and the Hotel was very close to the Hospital for our medical appointment.

    5
    « So clean and quite »

    This room was so quite dispite it is set on a very busy street. It was the cleans room I've been in with no complaints. The one thing that could have been better is the towels wish they were softer found them scratchy and the bath towels not big enough. I want you to know if every back in the city again I will be staying again. Thank you for the super stay.

    3
    « Great staff and pool; not so good beds »

    Great pool and staff for families but bring your own pillows at minimum to have a good sleep. If you like quiet this is also the hotel for you. Our kids were watching a movie at 7pm and got a noise complaint.

    5
    « Great »

    Will book again. Great new renovated bathrooms. Comfy beds. Great sheets. Located across from kings Way mall. Close to downtown. Good location. Stayed two nights. Has a pool but I did not use. Very clean.

    5
    « Great »

    Nice hotel with great amenities, especially for families with pool and waterslide. Great location for shopping, Royal Alex Hospital, Rogers Place and downtown. Onsite restaurant, lounge and Tim Hortons.

    4
    « Avoid room 101 »

    I have stayed here multiple times little expensive but always good service and clean. Recently stayed in 101 which is at the start of the hall.The hallway in front of the door is carpeted but the one outside the room wall heading to the lobby is tiled everytime anyone pulled a wheeled piece of luggage over the tiled it woke us up. Made for along restless night.

    4
    « Nice hotel with a great staff »

    Stayed here for two nights and was happy with our experience. Check in was easy and our room was simple but very clean and comfortable. I liked that the mini fridge was actually on the large side and very cold, pool was nice, and the Tim Hortons attached to the hotel was very convenient. This is not a luxury hotel but still very nice and I would stay here again if I needed to be in this area.

  • 3
    « Clean and ok »

    Nice enough place for a few days.............wifi was AWFUL!!! Housekeeping got a bit shoddy towrds the end of our stay and for God's sake please put microwaves in your kitchenette............that was really missing. Most rooms these days have a microwave along with a fridge.

    4
    « great value »

    nicely done rooms. separate bedrooms work very well for my hotel experience. Resturant bar is a nice touch for a late snack and a little relaxation. Hotel staff are very helpful. The property is well kept

    4
    « Good service overall, house keeping could use some work though. »

    We stayed here for a couple of nights in early September, it was booked last minute from a family member to be close to the Royal Alexandra hospital. We had a basic queen room, was alright for just sleeping but not much room other than that. Our room had two large towels in it and a few smaller bath towels- which isn't that big of a deal, but in our case housekeeping decided to not show up during the entire stay. Front desk was helpful, and the pool was a lot of fun for my daughter to play in - although fairly deep. Loved having the options of life jackets! Very convenient location, across from Kingsway mall and about 1-2 km from the Royal Alexandra hotel so if you dont feel like ordering from the menu which is somewhat expensive, you can either walk to the 24 hour Tim Hortons on the other side of the hotel or go to the food court across the street. Overall I would consider staying again due to the location and pool that my daughter loved, but would definitely pay extra to upgrade the rooms for the space! (My fault for not confirming the rooms booked with my family member when it was an emergency stay). Would next time be making complaints to the front desk regarding house keeping if the situation was different and we weren't so tired already from our long day.

    4
    « Good location to Kingsmay Mall and my meeting »

    Overall good hotel. Will ask for 1st floor room if I book a room again. I am 61 years old and would have liked an elevator to bring my bags up to 2nd floor. Went into Tim Hortons which is attached to hotel. Too many men sitting around booths. Seems like a hangout. Did not feel comfortable as a lone female to sit and have coffee and donut, left without buying anything.

    4
    « Convenient location close to much...... »

    This was our third stay in as many years at this hotel. Every year we see the improvements that they are doing and it is considerable! The fact that they are right across from the Kingsway Mall and NAIT is definitely a plus for them. We love the decorating and cleanliness and everyone was most helpful and attentive to our needs. Having Tim Horton's on site doesn't hurt either! We will definitely stay again!

    5
    « Mini vacation »

    Brought a family of five from Cold Lake to here (Lord, give me strength). We found this hotel close to the West Edmonton Mall (9km of fairly straight, easy driving). We got a family room for two nights at $320. It has a great pool, separate rooms in the family rooms. Can lock out the teens. No cots available but they do have play pens. It is a straight up hotel, not many add ons but there is a Tim Horton's attached to the hotel, AWESOME! A nice restaurant upstairs that serves a great breakfast. After breakfast, no minors are allowed in though. A big mall across the street (Kingsway) too. Would recommend for any out of town families.

    4
    « Great Stay »

    we had a few specific needs and the front desk was very helpful at check in. 2 beds with one in a sepraate room was great.Good value, attractive decor and very comfortable. We would recommend this facility to anyone that is value conscience.

    5
    « Very comfortable »

    Attended a wedding nearby. The room was spacious, newly renovated, nice décor and very clean. The fridge and internet worked well. Large parking area. The bed was very comfortable and no noise at all provided for a great sleep! The express breakfast at $8 was large, well presented and very tasty. Good value!

    5
    « Excellent Staff »

    The hotel and its staff are excellent. I would recommend this hotel all day long. I will book here again. On the flip side the attached restaurant was terrible. Poor service, terrible food and no real value. The staff at the hotel were almost over accommodating. They kept the pool open late for us, they also gave us a very late check out without a question. Awesome place.

    3
    « Not the Best Western I am use to »

    Even though the Staff at the hotel were very Friendly and Helpful except the one who checked me in, the restaurant on the third day of my stay, (Saturday) were argumentative. This spoiled the experience for me.

  • 4
    « A very good hotel at a reasonable price »

    This hotel is a large older motel style complex. The rooms have low 9 foot ceilings but that's where the "old" stops. Extensive renovations and an eye for detail with amenities make this a hotel I would recommend. Perhaps the best part is the reasonable cost.

    3
    « Overnight Visit »

    It was an okay experience. The hotel staff was courteous and the room was clean. It was very convenient to the hospital which was the purpose of my visit. I had a good nights sleep. Parking was the only issue but that was more due to the size of my vehicle.

    4
    « Decent best western »

    Good clean best western located north of city centre and near NAIT. 24 hr tim hortons attached and good upstairs bar . Nice size water slide for kids. Rooms average size but clean and neat. All staff we talked to were polite and helpful. Parking is busy and tight some nights.

    4
    « Nice room, great location. »

    We had a nice clean room. Great shower with great water pressure. Beds were comfortable with nice bedding and great pillows. Very good location for proximity to Kingsway Mall, and the Edmonton downtown core. We did not use any of the facilities such as the swimming pool or restaurant on this trip due to a very busy schedule with planned events.

    4
    « Great Room but................ »

    The softest water you have ever had in a shower. Good room but difficult to find if you are not familiar with Edmonton. The only real compliant was the pillows on the the bed. Very hard and tough to get a good nights sleep but otherwise, a very pleasant, friendly place and right next to a Tim Horton for Breakfast.

    5
    « Leisure Trip »

    Right across the road from Kingsway Garden Mall which is great if you are a shopper like myself. Its very handy to shopping and not that far from downtown Edmonton if you wish more shopping or events. Short taxi ride to downtown

    4
    « Great location »

    I had medical test at the Hys Centre so the location was close as well Kingsway Mall was across the street. Very clean and the staff was friendly. I liked the option of a pool, hot tub and workout room. And it has a Timmie's so very Canadian.

    3
    « Very Clean but Very Overpriced »

    I stay in hotel's with work quite often so when I picked this one it was just because it was close to where my son was playing hockey. The rooms are all remodeled and very clean, everything worked well and the staff was friendly. The major issue I had is that the majority of this is an old motel that has be re-done to have interior walkway's to the rooms..... AKA it is still a motel so the price should reflect that. Also, the HDMI ports on all the TV's had been disabled so my son couldn't plug in his XBOX, the staff did their best to help but all the TV's they checked had the same issue.

    4
    « Motel Stay »

    Our stay at this motel was very good. The staff was helpful etc. We liked the location - we were close to what we wanted to be. The rooms were very nice and always prepared for the next night in a timely fashion.

    5
    « Clean, comfortable, and great location »

    Great stay. Nice pool area, the pool is deep at the end of the slide but they have life jackets for you to use for your young kids. The beds are comfortable, the pillows are a bit big and stiff, but not a deal breaker for us. Great location across the street from Kingsway Mall and close to great restaurants on 104th Ave!

  • 5
    « great hotel »

    Great hotel if you need to stay some place close to the hospital. The mall is right across the street. The staff is great and friendly and very helpful. Great for the family too with a swimming pool and hot tub. The swimming pool has a slide in it to keep everyone entertained. Tim Hortons is part of the hotel so a great place for breakfast or just a quick coffee.

    4
    « Convenience and comfort »

    My friend and I stayed in this hotel to attend a concert at Commonwealth Stadium. The hotel is within walking distance to the stadium (30 mins or so), or a $12 cab ride. We had very pleasant service by every staff member we encountered, from the front desk agents to the housekeeping staff. The hotel was clean, well maintained and the pool was definitely a plus. There are no signs regarding towels in the pool area, but you can take the pool towels to your room- and/or there is a changing area. We had a mini fridge and a nice bathtub in our room with 2 queens. I did find that some of the rooms had windows that seemed to look out onto the hallway which seemed strange, but our room had an outside view. There was wifi and a laundry room available as well, with fresh cookies for guests upon check-in. Tim Hortons attached was very convenient and the Kingsway Mall is steps outside the door, along with a Sobey's Liquor Store. I would certainly stay again.

    5
    « Great to Relax. »

    On this trip, it was great to relax in a good hotel that has friendly staff, a nice king size bed, quiet overall and a Tim Horton restaurant on site was a plus!!! A shopping mall just across the street is a good place to buy stuff for family and grandchildren. The central location of this hotel makes it easy to get to West Edmonton Mall and family to the northwest and east of the city.

    5
    « Convenient Location Hotel »

    We choose Best Western City Centre Inn because, it's clean, new looking hotel. Convenient for any shoppers who love to walk to the mall which is located just across the street and those of you who love Tim Hortons it's in the same building (bonus).

    5
    « Great Location! »

    This hotel is located perfectly and has a great restaurant! It also has a Tim Hortons on location that is open 24/7!!!! Unbelievable!!! If I am ever back in Edmonton I will definitely stay here again. The Kingsway Mall is right across the road and many restaurant choices all in easy walking distance. This is the best, Best Western ever! Thanks Guys!

    5
    « Great family stay »

    We came for a concert and chose this hotel because of ease to Rexall place and as an added bonus across from a mall. We were also just minutes from the Telus World of Science. Great location, very clean, super friendly staff and great food. We will be back for sure

    4
    « Nice comfortable stay »

    This hotel is close to downtown Edmonton with a small pool and water slide. It has a Tim Hortons attached and also a restaurant / lounge that has very good food. It's not a luxurious hotel but a nice place to stay at a reasonable price. Rooms are very clean and made up well.

    5
    « hotel stay »

    As usual the stay was very good. The only problem with this hotel is parking is limited and very tight. Location is excellent and close to shopping and hospital and medical facilities. Would highly recommend and will continue to use for future stays.

    5
    « Would return again »

    I was very impressed with the staff, and the comfort of my room. The hotel was also very close to where I was attending an event. The hotel was much better than I had expected, just from the picture I had seen of it. The room was so clean, and had everything I needed for a great stay.

    3
    « clean, not enough towels »

    I spent two nights here with one of my children, and two of our good friends. We were in a divided room, which gave us two separate bedrooms, very handy for non-family sharing. The room was very clean and comfortable, aside from temperature. The heating/cooling system only seemed to work on one side of the room. The bathroom was tiny, and there didn't seem to be a working fan in the space either. The front desk staff was friendly and pleasant. The Tim Horton's on site was terrible. Lacking in service speed, and sold out on many items, which was disappointing as I really wanted more than 2 options for hot tea. The biggest issue was the lack of towels in the pool area. The staff said that the hotel was sold out that weekend, so that's why there weren't enough towels, but honestly, that shouldn't have had them be out of fresh towels all 4 times I took my child to the pool area. As we were in town for a conference, and will probably be back, I'd love to see the hotel remedy this issue.

  • 5
    « Medical Emergency Stay »

    Nothing but good to say. Very clean rooms and property. Awesome staff all around, from check in to restaurant and housekeeping. All were very helpful and had big smiles and were very friendly, even at 3:00 in the morning when we checked in. Close to the hospital and shopping centre.

    4
    « Helpful clerk »

    We stayed one night at this hotel order to be close to the Royal Alexandra Hospital, where my husband had an early morning appoinment. Room was small but functional and clean. Desk clerk informed us of the medical rate, when we mentioned his appt.

    3
    « It is okay »

    In Edmonton, I have stayed Sawridge Inn, best western south, and best western city centre. By far this BW city centre is the worst. It is not bad but to compare with others, room is too small. Parking is crazy crowded, breakfast is not included. Well It was a good experience to stay here but i wont come back here.

    5
    « awesome »

    Great staff , nice clean hotel. Close to Royal Alexandria Hospital in Edmonton. Easily accessible. I often use this hotel due to the proximity to the hospital. I would recommend this hotel to family and friends. It also has a tummies' attached so ease of use for the customers is a huge benefit.

    4
    « GREAT HOTEL »

    Stayed here again, great hotel and close to amenities. Only down side is the fitness room is in an bsmt and the parking lot is tight. Would be nice if there was a continental breakfast. Overall though, a nice clean hotel and the staff are awesome!!

    5
    « A good night's sleep. »

    Comfortable, quiet, clean, new tubs/bathroom fixtures, separated sleeping areas in a standard two queen beds room with two TV's and doors for privacy, great pool and waterslide, hot tub. A good night's sleep.

    5
    « Medical Trip »

    This is a great place to stay at in the city . It was very close to the hosiptal , and the mall is right across the street . The staff are very helpful and friendly . When we need a break from the hosiptal(Royal Alex) it wasn't a long ride back to our hotel . It is nice to be so close to everything .Great Location . We also took a swim in the pool and soak in the hot tub and it was very nice . Plus we got medical discount but we had to bring proof of our appointment. We really like this hotel alot. Thanks you to all the staff that are doing a great job .

    5
    « Excellent service! »

    The staff here are always welcoming with a smile. Rooms are clean and comfortable. I would recommend this hotel to anyone travelling to Edmonton. Never had a problem and I will always stay here. Location is perfect, the mall is just across the street and they have a Tim Hortons on location for early morning coffee.

    3
    « room »

    Staff were friendly. Shower was NOT hot at all. This is the 2nd time we have stayed here and had the same problem in another room. We reported it last time and does not seem anyone really listened Rooms were clean. Internet was ok.

    5
    « Best BW in Edmonton »

    After several less than satisfactory experiences at other BW hotels in Edmonton, I decided to try this one and I'm glad that I did. My Diamond status was recognized immediately and I received the treatment that was sorely lacking elsewhere. The guest room was very well appointed, clean and comfortable. If you are a guest in the hotel, the upstairs restaurant (Runway 29) gives you a $3 discount off an already well priced breakfast. It has a fabulous view of the airport. What separates this hotel from the others is the acting general manager, Douglas. He is friendly, professional and exceptionally gifted at customer service. It doesn't take long to find out that his staff enjoys working for him. If you were to read other Tripadvisor reviews of this property, you'll notice that he replies to each review with personal responses that acknowledge the specifics of your critique, instead of the usual 'cut and paste' responses you often see elsewhere. He seems to really care about your experience. I highly recommend this property, when you have choices

  • 4
    « Always good »

    We always stay at this hotel and are always pleased with the experience. The only downside is there are never any towels in the pool area and we have to go ask for some. The water in the hot top was also kind of slimy.

    3
    « A Welcomed Surprise »

    Having to regularly travel to Edmonton, I usually avoid the downtown area as this is where I spend most of my time while here and want to get away from the noise and chaos. I don't like Edmonton in general. However, I was pleased with my stay at this hotel and will definitely book here again. Close to my office, across the street from the mall and restaurants, easy access to the core, clean, comfortable, friendly.

    5
    « A Great Surprise »

    I have never considered staying at this hotel when in Edmonton, but decided to try it for one night because it is a Best Western Hotel. I am totally impressed with the hotel, the room and the amenities in the area. I will definitely stay there again.

    5
    « Excellent place in North town Edmonton! »

    If from outside you don't think this is a best Western - wait until you get inside the room. Everything is brand new, very quite, highly recommended. The AC is a bit noisy but my colleague from the next room didn't hear it. Walking distance to the Kingsway Mall where you have a tone of opportunities.

    4
    « My stay »

    This hotel is right across the street from the Kingsway Mall. I had my 80 year old mother with me and was able to walk to the mall with her for a little shop all while conducting my business. The room was clean and she loved the bathroom setup for ease of entry on the shower. I will be staying here again.

    4
    « stay of Best Western Plus »

    The hotel was clean and the staff were friendly and helpful. Very quiet location and the rooms were spacious and clean. I would recommend this hotel for families...nice pool and water slide. The hot tub was very clean

    3
    « Hotel was okay... but Tim's next door and close proximity to Glenrose Rehab Hospital was a definite perk! »

    Room was small, modern. Bed was on the harder side, room was on the ground floor - noisy with people walking and yelling in the hallway, and there was food cooking smells. Looks like the hotel is older, but had been redone. Pricey, at over $150 for the night with the AMA discount. Although the Tim's next door was a bonus, I wouldn't stay here again.

    1
    « Close to Royal Alex Hospital. »

    The experience my wife and I had in this hotel was very great! Right by the hospital for my wife's surgery, friendly staff and a very positive overall stay. We enjoyed coffee at Tim Horton's restaurant, good express breakfast for $8.00 each in the restaurant/lounge upstairs and the laundry facility was a plus for us.

    3
    « Family of 3 Adults leisure overnight stay »

    Comfy bed/clean room! Breakfast 8$ ea.-add'nl cost. 170$-pricey. ONE chair in 4-pers rm. Great: iced water in lobby/pool/h.tub. Room coffee & cookies bad-don't bother, BW. Ended up @Tim's lots=more $.

    5
    « Awesome location with a Timmies! »

    This hotel was a pleasant surprise, clean and super comfortable rooms, GREAT food in the lounge/restaurant upstairs, super fast room service and a Tim Horton's in the lobby. Great location across from a major shopping centre, from Yellowhead Trail and NAIT and straight down the road from City Centre. Great parking too. My husband says it is his new favourite.

  • 5
    « Happy customer »

    The room was very modern, clean and comfortable. All staff were very pleasent and accomodating. I would definately stay here again. I have yet to have an unpleasent stay in a Best Western Hotel. Thank you for making my travel experience so nice.

    4
    « Clean, comfortable and convenient »

    Had to go to Edmonton for a doctors visit so we stayed at this hotel because of its proximity to the Royal Alex Hospital. The rooms were clean and comfortable, the kids loved the pool and the convenience of the mall being right across the street as well as a Tim Horton's next to the lobby is very handy.

    5
    « Helpful staff, great location »

    The front desk staff were brilliant and patient in accommodating my changing room requirements recently on a family winter weekend (I know: Edmonton??! We packed off to the Deep Freeze Festival!) Pretty quiet, except doors in the corridors occasionally but we slept well on comfy beds. Very clean, comfy big rooms. I thought the price was good and plenty of parking. Pool was a hit. The staff were all friendly and helpful - we felt very much at home.

    4
    « Great place »

    We stayed for 1 night with our 4 year old and 1 year old daughters at the beginning of January. We were pleased to see that the hotel was very clean, the rooms were nice and the pool was definitely a plus. Restaurant is upstairs and a Tim Hortons is on the main floor of the hotel. We enjoyed our stay, the only thing I would say that they could work on is more towels in the pool location, we did not get towels as there was none left and had to walk back to the room wet in our swim suits.

    4
    « Overpriced but great hotel »

    Can never go wrong with this hotel, but I find the price goes up every time I stay here...? The location is the main reason I come here, it is convenient and easy to get to where I need to be, so unfortunately, I end up staying here and paying the ridiculous cost. I also ordered room service, asked for the "build your own burger" and they put what they wanted on it anyway!! The food is pretty good, not great...

    5
    « Comfortable stay »

    Our stay was amazing, the personnel were really friendly and the rooms were super clean. We didn't spend much time in the hotel but the time we did, it was exceptionally well. The pool was great for our 2 kids. Effortless check in and check out. Overall, it was a great stay and we will return in the future.

    5
    « Great stay. »

    Comfy bed, clean, quiet environment. excellent parking close to room. Tim Hortons attached to hotel. Staff i encountered pleasant. walking distance from kingsway garden mall. (across street) has wi-fi which was quite handy

    4
    « Full value, nice place »

    Though the room was a bit on the small side, especially the bathroom, everything from the walls, carpet, all fixtures were new or freshly renovated. Absolutely nothing to complain about. An easy walk to the mall across the street is the reason we stay there.

    2
    « Accused of smoking in room »

    The room had an odor, with bad sinus it is hard to tell if it was from someone smoking or the cleaning product they used. None the less I am a non smoker and I was accused of smoking in that room! which they charged my credit card $500!! Extreamly angry How do one prove they are a non smoker? Any way the charges were reversed but still Angry

    4
    « Close promixity to hospital »

    This hotel is within walking distance to the Royal Alex Hospital. Perfect location when you have to be away from home due to a family member being in the hospital. Rooms are very clean and the bed was so comfortable after spending long days at the hospital! I was there for 4 days and all the staff was very helpful and friendly.

  • 4
    « Good Value and Location »

    You get a nice but small suite...with breakfast...in a location which is both convenient to downtown and the surrounding area.. Parking is included...which is treat compared to cost of parking downtown...and it has both underground and above.. Could us a bar or an associated restaurant.. but the breakfast is reasonably good..

    4
    « Clean and Friendly »

    Enjoyed the hospitality of the staff and the cleanliness of the room for our stay. The convenience of the restaurant was helpful and the food was very good, The waitress was helpful and very friendly. This Hotel is in a convenient area for us to attend to our appointments, and made our visit to Edmonton more enjoyable.

    5
    « Nice Clean Conventient Hotel »

    This hotel was clean and has nice comfortable beds and staff were very helpful. Love that you can walk across the street to the mall. Has a Tim Horton's attached so was great to stop and grab a coffee. Have stayed here before and will again.

    5
    « Weekday Shopping »

    We stayed at this hotel in order to shop at Kingsway Mall...It was the perfect choice..Mall was right across the street, Tim Hortons attached breakfast was covered. The room was clean and comfortable.

    4
    « Great Staff, average rooms. »

    I'm a diamond member and travel mostly every week in Canada. i arrived on Sunday November 23rd 2015 at 10:30 pm. I was greeted by Winston who was very cheerful and checked me in. The hotel was busy and I was unable to upgrade, that's fine. I understand the hotel industry and was very happy with my room. The night staff is great, they monitor the front entrance and keep an eye who comes in and out of the front entrance. I felt safe and comfortable the entire time.

    4
    « Nice Stay »

    We stayed two nights. Very friendly staff from the front desk to the lounge. Tim Horton's shares the property so that is nice as well. We found the property and our room to be clean and comfortable. Our room had a nice lay out. We travelled with our kids so our room that was divided by a door into two separate bedrooms was great. This gave them there space and ours. We will stay here again. Great pool area for families to enjoy. Kingsway Mall across the road.

    4
    « Best Western PLUS City Centre Inn, Edmonton, ALBERTA »

    I payed maximum price for some reason but if you can get this hotel at internet price it is worth staying. the rooms are clean and the beds are comfortable. It has a perfect size pool & waterside for small children that can swim.

    4
    « Good experience »

    Excellent staff, extremely helpful. Close to Kingsway Garden Mall for shopping. Within easy reach of many large and small stores. Not far to West Edmonton Mall. Shuttle service to Airport. Have stayed here many times and have never had a problem.

    4
    « Tim Hortons »

    The Tim Hortons that is part of the hotel wouldn't serve anyone after 11 pm because they only had one staff member working and he said that he had to watch the back and couldn't serve anyone. After a long day of traveling and wanting to get a snack was VERY DISAPPOINTING.

    5
    « Tess »

    This hotel is very clean, staff is excellent - called the front desk to see where to get ice and the lady working said I had to come to the Lobby but if I didn't mind waiting a few minutes she had to come over to my are of the Hotel to do a check and delivered some ice to our room. The Décor is nice and the rooms are set up so someone can be using the toilet or showering while another person can be getting ready at the sink as they are 2 separate areas. Excellent location, right across the street from Kingsway Mall and Boston Pizza and Moxie's is also in the same lot as the mall. I have stayed at this location before and have no complaints. We thought it was a little pricey but it is clean and location, location, location!

  • 5
    « Excellent Location »

    Stay here all the time, it's the ideal hotel to stay at when you have appointments downtown. Wife and I stayed here last week, we love the friendly service, very clean rooms, the pool is awesome, as well as the other amenities this hotel offers. Only downfall is the runway lounge restaurant the food is not as good, they changed everything.. other than that everything excellent! One of our favourite hotels in Edmonton!

    4
    « 10 day stay »

    I'd have given this hotel a 5 of 5 had there been breakfast included. I'm used to the Best Western in the States which all have continental breakfast at a minimum. Staff is friendly and helpful. Peoples Choice Canadian supercenter, gas and liquor stores directly across the street. Rooms ample size and comfortable. I'd stay again.

    5
    « Medical Travel »

    We make a point of staying at the Best Western Hotels, providing one is in the area. We have always had incredible service, comfortable rooms, nicely appointed suites. I travel for medical frequently and they always endeavor to accommodate our needs and requests. This is so appreciated. Thank you for the excellent service!

    5
    « Great location, great staff and great food at Runway 29! »

    We had an appointment at the Royal Alex and booked here because of the convenience. We are so happy we decided to stay here. The hotel is clean and updated, the room was booked for 2 nights but we only needed it for 1night and the staff accommodated us willingly. Then we tried the Runway 29 restaurant. The steak sandwich with home cut cactus fries, homemade ranch and aioli sauce were out of this world. If you like butter chicken you must have it here, to die for. I highly recommend this Best Western to anyone.

    5
    « Best Western Review »

    Staff are always helpful. Rooms are very clean and comfortable. Have stayed here many times and have never been disappointed with anything. Close to Kingsway mall and not too far from other places of interest

    2
    « Not for the business traveller »

    I must write this quickly as the internet has been patchy and often disconnects. I was discouraged to find someone else's hair in the shower prior to me using it and being informed that breakfast was not included in the price of the room. I paid for the superior suite with a whirlpool and this stay has not proven to be worthy of the price. I genuinely would not recommend this hotel. The bed is very hard... certainly not the 'pillow top' mattress one would expect. Might as well be sleeping on the floor.

    5
    « One night stay »

    The staff were so friendly and the room was quiet and clean. We stayed only one night so did not use the pool this time. Have stayed before at this hotel and the pool was great. The check in and check out were fast and efficient.

    5
    « Always a great stay »

    We always stay at this location. The staff are awesome and the rooms are always very clean. You will never be disappointed if you stay here! We have stayed at other locations and have not been as happy as we were with this location. Wilson and Douglas were especially helpful and friendly.

 

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·Desde Yellowhead: tome la carretera 16 este Saskat y la salida 97th Street Exit South (izquierda). Vaya en dirección sur por la calle 97 y gire a la derecha en la calle 111th Ave y a la derecha en la calle 109th Street. Verá el Best Western Plus® City Centre Inn a mano izquierda en la calle 113th Ave·Desde Yellowhead por la carretera 16 oeste de Columbia Británica: tome la salida 107th Street. Continúe en dirección sur por la calle 107th Street. Gire a la derecha en Princess Elizabeth Avenue. Recorra dos manzanas y gire a la izquierda en la calle 109th Street. Verá el Best Western Plus® City Centre Inn a mano derecha en la calle 113th Avenue (justo enfrente). ·Desde la calle 97th Street nor...

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