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Best Western Plus Hotel Steeplegate Inn, Davenport

4.0/5  - basé sur 559 notations.
100 W 76th Street, 52806-1339, Davenport, United States - Ver el mapa

Queremos darle la bienvenida a este galardonado hotel que marca un nuevo estándar en términos de limpieza, servicio de atención al cliente y decoración. Situado junto al río Mississippi, este hotel de Davenport, Iowa, cuenta con una fantástica ubicación y el servicio de un cordial personal en el área de Quad Cities. El hotel se encuentra asimismo a poca distancia de numerosos colegios universitarios, como por ejemplo la Universidad St. Ambrose, el colegio universitario Palmer Quiropráctica y el colegio universitario comunitario Scott. Este establecimiento alberga con regularidad a familias de visita en la zona para recorrer las instituciones educativas locales. Para su mayor comodidad, este hotel ofrece servicio de transporte de ida y vuelta al aeropuerto. Consulte los horarios. El exclusivo Best Western Plus® Steeplegate Inn cuenta con suites con Jacuzzi® y un desayuno caliente gratuito. El desayuno incluye huevos calientes, tocino o salchichas, exquisitos pasteles, fruta, cereales, yogur y café 100% Arabica. Si a esta oferta añadimos los establecimientos Prairie Grille Restaurant y 1 Hundred West Bar, los huéspedes no necesitarán visitar ningún otro lugar para disfrutar de una animada velada. El evento de Deere Classic atrae a numerosos viajeros hasta este hotel de Davenport, Iowa. El I Wireless Center y John Deere Commons son otros de los lugares de interés de la zona. Con una excelente ubicación junto al centro de formación de John Deere y los casinos de la zona, nuestros huéspedes podrán combinar placer y negocios de manera magistral durante su estancia Visite la Isla de Capri y el casino Rhythm City para acceder a grandes dosis de diversión. Damos la bienvenida asimismo a los empleados del arsenal de Rock Island, Genesis® Systems, Guardian Industries y otras muchas empresas a este hotel de Davenport, Iowa. Nuestro centro de congresos y nuestras salas de reuniones de servicio completo le permitirán disfrutar de un amplio y completo espacio para todas sus necesidades de negocios. Nuestro servicio completo de comidas y nuestras instalaciones, junto con el servicio de un gestor de eventos, garantizarán el impecable desarrollo de su celebración. La ubicación de nuestro hotel de Davenport, Iowa, proporciona un fantástico entorno para huéspedes en viaje de placer o de negocios gracias a la proximidad a un centro comercial y otras zonas de tiendas, un parque industrial, atracciones y restaurantes. Este hotel goza de gran popularidad por los almuerzos servidos todos los días en el restaurante y por el menú nocturno de platos y comidas de nuestro bar recién remodelado. No deje de visitar nuestro hotel, esperamos verle pronto.

Best Western Plus

Hotel Steeplegate Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basado en la opinión de 556 huéspedes
NOTA EMITIDA
Excelente
306
Muy bueno
133
Normal
72
Malo
36
Pésimo
9
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
41
De negocios De negocios
123
En familia En familia
207
En pareja En pareja
133
En solitario En solitario
27
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Best Western Steeple gate Inn."

5
21/09/2018

We had a wonderful stay at this hotel. Everything was clean and beautiful. The staff us amazing and the hotel is gorgeous. They finally put in an elevator which makes lugging suitcases much easier! My only issue was the mattress in our room was horrible.

"Good Value Overall"

5
19/09/2018

We stopped here for one night. We wanted to stay in LeClaire IA but the hotel rates are very high for all you get. 15 minutes away was Davenport so we searched and found the BW. Very pleasant check in. Room was very nice and we consider it a cut above. The bedding was an 8-9 out of 10 for comfort. The room is fully equipped and spacious and very clean. Like the separate bathroom with toilet, sink and shower room with another sink outside of it. Room was very quiet. It was a Saturday and there were a couple different reception/parties going on in banquet rooms with loud music but we would have never known. The breakfast was also a cut above (actually 2 or 3 cuts above what you normally get. Very nice hotel and reasonable priced for what you get.

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for your review. I am so happy that you found us in your search for a hotel in the area. I am delighted that you found our accommodations to be exceptional at a reasonable price. Our breakfast is something we take great pride in and we continue to strive to be a cut above. We hope that you stay with us again soon. Sincerely, Marsha Front Desk Manager

"Pit stop after Iowa and State game "

4
10/09/2018

Clean and comfortable. What makes this a good location is that there is a restaurant and a bar on the property. I would recommend this property to those looking for a pit-stop on your next road trip! Jameson

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your stay with us. I am also happy to see that you enjoyed our lounge during your stay. I hope that you make us your go to hotel every time you are passing through the Davenport area. Sincerely, Marsha Front Desk Manager

"Davenport, Iowa"

4
03/09/2018

Convenient location near the highway though my room was very quiet. Excellent free breakfast served in an actual restaurant so regular plates and silverware, not the usual paper plates. Sausage, waffle maker, fresh cut up fruit, scrambled eggs and various rolls, bread, bagels, etc. I would stay here again.

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you so much for your great review! I am delighted that you had a great stay with us and that you found our breakfast excellent. I hope that you stay with us again the next time you are in the area. Sincerely, Marsha Front Desk Manager

"One of the Best!"

5
27/08/2018

My son's wedding and reception were held here. The food, service, rooms, amenities and the staff were all wonderful! We couldn't have asked for a better experience. The wedding rehearsal and wedding itself were outside in the courtyard. The rehearsal dinner was excellent, as well as the reception appetizers, meals and service.

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hi Kim! Thank you for taking the time to write a review about our property. I am delighted to know that the wedding was excellent and that we were able to contribute to making the special day wonderful. I will be sure to share your compliments with every department, everyone will be excited to know that they had a part in making the day extra special. Sincerely, Marsha Front Desk Manager

"Great place to stay."

5
21/08/2018

The rooms are clean and comfortable. Not outdated. The staff is friendly and helpful. Took care of my needs quickly. Best breakfast of any hotel I've stayed at. Nice pool and hot tub. A few extra turns to get there because tucked away on a dead end road but that makes it quieter than most near any highway system. Great value!!!!

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hi Jeremy! Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us and that you were able to utilize several of our amenities. We hope that you stay with us again! Sincerely, Marsha Front Desk Manager 563-386-6900

"Staff goes the extra mile"

5
19/08/2018

I was on the road, needed a place between Chicago and Omaha, picked Davenport. I usually check on BestWestern hotels before I price any others. This location was within my range; I booked one person-one night, and left Chicago. I arrived about 7:30 p.m., and needed supper. The check-in person was very pleasant, took care of my check-in expeditiously, and when I asked about getting some supper, she pointed out that the bar/bistro was open and I headed there after I got my stuff into my room. Since this was Iowa, I ordered a dinner steak, and it was exceptional! The price was reasonable. The next morning, I skipped the complementary breakfast in favor a longer sleep. Having checked out, again with excellent counter service, I asked about getting my breakfast at the in-house restaurant. It was already open for lunch, so I went in and made myself at home. The waiter did not balk when, after he presented me with the lunch menu, I asked him whether the kitchen was the same as had prepared my supper the night before. He assured me that it was, and, without consulting the lunch menu, I asked whether the chef would be willing to make me steak and eggs. He made several trips back to the kitchen to convey my request for eggs sunny-side up, for whole wheat toast, and for a side of skillet potatoes. The service was exceptional! That's the story, nothing out of the ordinary except for the most accommodating staff, and great meals. If you are heading west on I-80 out of Illinois, make sure you set your GPS for this BestWestern because getting onto the service road to access the hotel takes a few acts of faith.

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hi Arthur, Thank you for taking the time to complete our survey regarding your recent stay. I am delighted to see that you had a great experience with us. I will make sure to share your compliments with the food and beverage team, they will be excited to know that they helped make your stay exceptional. I am truly grateful to have a team of staff that truly believe in providing exceptional service to our guests and they are always willing to go the extra mile to ensure our guests are happy. We hope to see you again the next time you are passing through the Davenport area. Marsha Front Desk Manager 563-386-6900

"Well done!"

5
18/08/2018

Great staff, clean, nice rooms. Bar and restaurant are well above average. Swift check in. Very understanding. In room hot tub we had was excellent. Close proximity to go kart place next store is alwasy a bonus!

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
I am so happy you had a great stay with us! Thank you for taking the time to complete a review. We hope to see you again the next time you are in the area. Sincerely, Marsha Front Desk Manager 563-386-6900

"A pleasant surprise after a long drive"

5
14/08/2018

We had no idea what to expect from this hotel, as we had chosen a new route for a particular trip we often take in the summer. We were immediately and pleasantly surprised. Everything worked very well, the bathroom was appropriately equipped for a handicapped person, and the bar/lounge/restaurant was good enough that we are still talking about it two weeks later.

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for completing our survey! I am so please to see that you had a great stay with us. We hope to see you again the next time you are in the Davenport area. Marsha Front Desk Manager 563-386-6900

"This BW is our home away from home."

5
12/08/2018

Davenport Iowa is just about half way between the Pacific and Atlantic oceans, on highway 80. These huge complex incudes a heated indoor swimming pool, excellent breakfast room and in-house dinner restaurant. They've got a 10 oz steak that is to die for. Extremely friendly staff. If your traveling across country and don't stop here for a day or more, then you have truly missed out on one of the best things to do on your bucket list.

Marsha H, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for taking the time to complete our survey. It is wonderful to hear that you had an exceptional stay with us. I will make sure to pass your compliments about the steak to our chefs, they will be delighted to know that they helped contribute to your great experience. I hope that you stay with us again the next time you are in the Davenport area or just passing through and in need of a nights rest. Marsha Front Desk Manager 563-386-6900

"Okay for a night"

3
04/08/2018

We stayed here for one night. The room was large and had a mini fridge, microwave & coffee maker. Did like that they had 2 separate sinks and vanity areas. But the room smelled old and musty. We had to open our outside windows to get some fresh air in. They did have a nice looking indoor pool. Nice fitness room with free weights, treadmill, elliptical and an exercise bike. Breakfast was okay. Several hot food choices but not a lot of healthy choices.

"Great Place!"

5
01/08/2018

We stopped here on our vacation. The staff was friendly and helpful. The have a bar/restaurant which was also a plus for us. I had the grouper and it was delicious. Our room was spacious and clean. The pool/ hot tub area was also very clean and well maintained. Very lovely hotel!!

"Soccer tournament team hotel"

5
30/07/2018

The place was clean and everyone was very polite. We had a room by the indoor pool. Not too noisy at all. We had 17 hungry boys each morning and they all had plenty to eat. Front desk and room cleaning people were outstanding.

"hard to find but worth it"

5
26/07/2018

We had a little trouble finding the hotel. You could see it and the sign from the highway but then you had to go down a side street and then the frontage road to get to it. Once we found it, our room was great. The room and the bathroom were big, clean, newer, with lots of storage and plenty of outlets. The bed was big and comfy and the water pressure was great. We didnt have time for the pool but the area looked clean. Breakfast was at the restaraunt so there was plenty of room for everyone and the food was good. What I liked best about our room was that the air ducts were up high and the air conditioner didnt blow on your bed like most hotels.

"Inconsistent"

3
25/07/2018

The staff, breakfast, pool, restaurant, common area were all excellent! However, the room was old, dingy, and the bed was horrible and old, hard mattress, hard to get comfortable. There's a big disconnect between the overall quality of the hotel and the room quality. The staff were very nice and helpful in every way. The restaurant was top quality. The pool & hot tub were great, almost as good as a 5 star hotel. However, the WiFi was slow and inconsistent., and the room quality was a 2 or 3.

"Great Stay!!!!"

5
24/07/2018

Customer service was Great!! The hotel was very clean. 2 restaurants on site. Best food I had all week. The pool was very clean. The room was very comfortable. This will be are go to hotel on vacation every year.

"Very Nice venue"

4
24/07/2018

The wedding venues and reception area were very nice and very spacious for the events. I felt the bathroom in the room was a bit small. My only other complaint was that I was charged a different price then what was stated originally.

"Beautiful Hotel"

5
22/07/2018

I'll keep it short but sweet! This hotel is amazing. The atrium, the pool, hot tub, The employees, the beds, the decor, the atmosphere!!!! But most of all the breakfast!!! I was thoroughly impressed.. Let me not fail to mention the bar and all u can eat fish fry!! I'll def be back!!!! Keep up the great work!!!

"Great Rooms"

4
17/07/2018

I stayed at the Best Western Plus Steeplegate Inn for a work trip. The rooms were nice and big. The bed was very comfy.. The room and bathroom were very clean. I would recommend this hotel if you are in the area.

" Excellent"

5
26/06/2018

We stopped for the night while on a cross country drive from Kentucky to Seattle, WA. I called the front desk and a very helpful individual got me set up with exactly what we needed. The room was spacious, with two queen beds. There were two sinks, one in the bathroom, and another just outside the bathroom with an accompanying wide shelf making a perfect dressing table for my wife. The room was very quiet, and the beds very comfortable. We both got a very restful sleep. The restaurant had great food. The service was a little slow, but they were short one individual, so the waitress was working hard to cover all areas. The included breakfast was a buffet that was very good.

"BW plus staples minus view."

3
28/05/2018

My family and I stayed here a few years ago and loved it but a few little things disappointed this visit. How is it that a room with a pool view has a window to the outside and not one facing the indoors towards the pool. The only way I can view the pool is through a peep hole in the door. I paid extra just to have that view because I would like to be able to keep an eye on my 2 children if I have to run back to the room for something. I also found carpet staples sticking out right next to the bathroom. Luckily, I didn't find them the hard way...ouch!.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for submitting your review of your stay with us. I certainly appreciate you sharing your experience and I am very thankful you shared your experience with the front desk team as well while you were staying. We take our guest feedback very seriously and will definitely be addressing your concerns. I am very sorry we disappointed you during this stay, but I hope you will give us another chance to provide you with an exceptional experience when you are visiting again. I am very confident we can and will do better next time. Thank you, Nikki

"Wish I Could Have Stayed Longer"

5
20/05/2018

I booked a room on the BW website about an hour before I was to arrive. The transaction went smoothly. Upon arrival, I was cheerfully greeted by the front desk clerk and was assigned a room with a king bed on the second floor. I had some heavy gear to bring into my room for the night so that was a chore as the hotel did not have an elevator at the time. However, in their defense, they were in the middle of installing one during my stay. The facility has a beautiful atrium area with a pool and a hot tub as well as an outdoor courtyard. There are also 2 restaurants. The room was well appointed, as I expected it to be. The room was also quiet and everything worked. TV, Internet, Hot Shower, Comfortable Bed, etc. This place also boasts an excellent cocktail lounge (1 Hundred West) where I was able to unwind with a few beverages and "walk home". Throughout my travels I've found that in many cases, it's not the way a facility is kept or looks that makes for a wonderful experience but rather it's the people that make for a wonderful experience. And this bar was no exception. The bartender, Tony was one of the most hospitable bartenders I've ever had the pleasure of meeting. To put it simply - He makes that place the friendliest place around. In the morning I treated myself to their complimentary full breakfast, complete with eggs, bacon, sausage, waffle, juices, fruit, etc. It was a full breakfast and everything tasted fine. Check out was as simple and quick. All you had to do was leave. Like I stated in the title, I wish I Could Have Stayed Longer.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Wow! Thank you so much for such an awesomely detailed review of your stay with us. I am so pleased you enjoyed your stay and you found our accommodations to be so satisfying. We work really hard as a team to exceed our guests expectations and it is so exciting when we receive feedback such as yours to share with our team that reinforces what we are working so hard to accomplish. Thank you for taking the time to tell us and everyone else how wonderful your experience was!

"Great location with great amenities"

4
15/05/2018

The pool area is large and offers space for families/friends to gather. The restaurant was average at best but the location allows for you to leave and grab food from just about anywhere. The staff was helpful and polite.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for sharing your experience with us! We certainly appreciate you taking the time and hope you will stay with us again the next time you are traveling in the area.

"BW Davenport"

5
03/05/2018

Great pool area. Super nice staff. Great breakfast offered. Enjoyed our stay here. Ok....I am willing to do your little survey but you are not going to tell me I HAVE to write a 200 word review!! This is ridiculous. I cannot get out of this page until I type 200 words? There...that is now OVER 200 words. ??

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for your 200 word review! LOL, we really appreciate the specific details you provided and we look forward to having you stay with us next time.

"A pleasant surprise!"

5
27/04/2018

This is a hotel that has been around for a long time, so it might be easy to assume it would be dated or a bit run down. It is neither! All interior areas have been tastefully updated & seem quite fresh, clean, & new!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you so much for your very kind words. We really appreciate you taking the time to share your experience with us and I am so pleased you had such an enjoyable stay. I do hope we will have the pleasure of having you stay with us in the future!

"Enjoyable one night stay"

4
22/04/2018

A nice quiet hotel. It is a few blocks off the main drag providing some quiet. The rooms were nice size and very clean. The breakfast was a good size buffet with plenty of tables which is something a lot of places lack. The breakfast ended relatively early for a Sunday at 930am and they (politely) move you out right at 930 so be warned be on time or miss out. The hotel is right in the middle of Davenport and you are just minutes away from casinos, highways and lots of food choices. We did use the pool which was very nice. Lots of kids who didn't seem very well chaperoned (at least in my parental opinion), not the hotel's responsibility. They do have a sign said they had an adults only hour of swimming.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello, Thank you for taking the time to provide such a detailed review regarding your recent stay with us. I appreciate you sharing your experience with fellow travelers and also appreciate the feedback for our team. I look forward to sharing it with the everyone here at the SteepleGate Inn. I do hope you will stay with us again in the future the next time you are traveling to the Quad City area. Sincerely, Nikki H.

"Great BW"

4
05/04/2018

Stayed here for one night while in town. I got a king bed room and it was exceptionally large. It had a mini fridge and was clean. The hotel has a nice pool. Breakfast was included and is at the attached restaurant. It was better than most free breakfasts. Staff was courteous and efficient. Overall the hotel was nicer then expected. I would stay here again. I love Best Western as their points don't expire and they usually have included breakfasts. Prices are a better value then most hotels in my opinion.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you Rodney for taking the time to post your review to TripAdvisor and share your experience with us and fellow travelers! I am so pleased you had an enjoyable stay and you were able to experience a few of our best attributes we have to offer; our guest service, our hot breakfast buffet and our over-sized sleeping rooms. I am so glad to hear you are a loyal Best Western Rewards member, and we certainly appreciate your membership. I look forward to the next time you will be in town to stay with us. Sincerely, Nikki H.

"Wonderful Hotel!"

5
03/04/2018

We had a wonderful stay! The staff were friendly and helpful! The room was clean! Breakfast was great! We plan on staying there again next year! We highly recommend this hotel! Pool and hot tub too!!!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for your outstanding review! I am so pleased you had such a wonderful stay and I can't wait to welcome you back next year. Thanks for sharing your experience, we truly appreciate it! Sincerely, Nikki H.

"The "Best" Best Western"

5
02/04/2018

I'll go ahead and label this as the "Best" Best Western that I have been to because for one, it was for me, and I don't exclusively go to Best Westerns. Until I find a fancier one, this will go down as the best one. The hotel has plenty of amenities which include a decent fitness center, a bar and grille, an indoor pool and hot tub, and the best free breakfast that you'll get just about anywhere. The WiFi could've been a little faster, but it wasn't bad for being free(some hotels have horrendous WiFi that is slower than the internet of the 90's). If you are in the Quad-Cities area and need a good place to stay, then don't hesitate with the "Best" Best Western. Boom!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Zachary, Thank you so much for taking the time to post your review of your stay with us! I am so pleased your stay was an enjoyable one and sincerely thank you for labeling us the "Best" Best Western you have stayed at. Our entire team takes such great pride in the work we do and there is nothing I love more than sharing the wonderful feedback with the team to reinforce all of their hard work put in every day. Thank you for sharing your experience and I hope I will have the pleasure of having you back with us again in the future. Sincerely, Nikki H.

"Needed to get off the road due to weather"

3
25/03/2018

The accommodations were excellent but when I asked for a senior citizens discounts was given the rate that I had seen online when trying to find somewhere to get off the highways due to the weather and getting dark. Didn't want to disappoint the kids who were tired from traveling and wanted to relax in the pool so didn't argue. However, when we arrived home this evening I checked my credit card transaction and was charged $30 + what the invoice showed. I immediately called and the desk clerk said that was policy and the funds would be released in 7 to 10 days. However, my concern is that she told me 15 percent and it was almost 25 percent added charge. I have stayed in hotels/motels in many, many states over the years and NEVER had an added charge over and above the invoice that they gave me upon check out. I have looked on the invoice and nothing is mentioned about that policy and I feel it is unethical and not appropriate to charge my credit card for anymore than I signed my signature.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for taking the time to complete this review regarding your stay with us. I am so pleased I was able to connect with you on the telephone to personally discuss your concerns with the authorization on your credit card and fully explain the process for releasing those incidental funds at the time of check out. I apologize you were disappointed surrounding the discount you were offered. We have several rate plans that are designed to accommodate all different types of travelers, but many of them do carry a similar percentage of discount and have different qualifying factors. I am so very pleased you noted our accommodations as being excellent. It is our number one goal to ensure our guests leave our hotel feeling the accommodations and service they received exceed their expectations. I am also so pleased the entire family was able to enjoy our large indoor heated pool. I do hope you will stay with us again the next time you might find yourself traveling through the Quad Cities. Thank you again. Sincerely, Nikki H.

"Gpo"

5
14/03/2018

The place even while remodeling was a pleasure from staff room bar restaurant and amenities well worth the price. Will definitely prefer to stay at best western hotels again in the future on my business trips

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello GPO and thank you for your 5 circle review! I certainly appreciate you taking the time to share your experience with everyone. I am very pleased you were so understanding throughout our construction process of remodeling our guest bathrooms and elevator installation. It is definitely very busy around here and we are so excited for the changes. I hope you will stay with us the next time you find yourself in the Quad City area!

"Pool always closed on sunday"

3
09/03/2018

Pool always closed on sundays? Not sure if they just dont wanna deal with it or what but this is the 3rd time this has happend in the past year or so. Front desk was not clear on discount they offerd .

"one of the best hotels in this area"

5
02/03/2018

very clean modern hotel , great food selection . good bed .towels and sheets very clean , everyone we met seemed happy and upbeat . pool area was keep clean and very usable . . cant say enough good things about this place . thank you

"Great hotel"

5
11/02/2018

Staff was very nice, rooms very comfortable and clean. Loved the pool area, great for family get together stays! Breakfast was delicious and server very helpful and kind! Would recommend to anyone to stay here!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for your 5 circle review! I am so pleased you enjoyed your stay with us and we truly appreciate you sharing your experience in your review. I hope you will come back and visit us again the next time you are in the area! Sincerely, Nikki H.

"New years Eve Soiree 2017"

4
07/01/2018

We stayed here because we wanted to participate in their New Years Party that they have every year...We were very pleased w/ everything... the party favors,the alcohol, the band & the Dj...As for our rooms, we had a joining room w/another couple & they found a container of ice cream in their frig/freezer & in our room there was a dogs chew bone left in plain sight by our sink area. Not a big deal by any means, but come on...Housekeeping was def slacking.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear _ltoyne, Thank you very much for your review of your stay with us! I am so pleased you joined us for our New Year's Eve Soiree. I am so very sorry for the cleanliness issues the adjoining room to you encountered. This is absolutely not our standard and we expect to provide a better service for our guests. We certainly appreciate you sharing the feedback with us which allows us to learn and grow from our mistakes. I do hope you will think of coming back to stay with us next year for New Year's Eve! We will be having another Soiree, but we anticipate it to be even better! Thanks again, Nikki H.

"Great place to stay"

4
06/01/2018

It seems it's always a hard decision to make,when you actually give someone your card number, to reserve a hotel you have never been in. But , to much relief, it was great place to stay . Traveling 40 hr driving time vacations to and from... with 2 kids and two small shitzu's it was nice to find a place that doesn't charge major fees to have your fur babies with you and still be a really nice place to stay. Beds and bathrooms clean! Floors were the only reason why I put a negative rating, but I imagine not everyone is as clean with their animals as me, there were a couple stains ( due to previous animals). Other than that everything was great! Great breakfast as well! Polite and nice people:) we will automatically stay here next go around!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you Michael for your review. I am so pleased you found our hotel to be a great place to stay, and yes we are very pet friendly! I do apologize for the problem you encountered with the floor, we will definitely try to look into that and address. I am so pleased that you found everything else to be so wonderful. I look forward to sharing your comments with the entire team, showing them their hard work does pay off. We look forward to having you and your entire family back next go around.

"Anniversary Stay"

4
03/01/2018

We stayed for our anniversary December 28-29. The king size room overlooked the pool/atrium. The room size exceeded the space we needed and I would almost say it was too big. The tv felt far away! We had easy access to the pool and hot tub, but our room location also lent itself to the smell of chlorine and noise from late night groups in the atrium. I would recommend requesting a room in a different location to avoid noise. We used the bar and received good service. The bed was also very comfortable. The location is a bit of a bummer. I have read reviews that express it feeling unsafe. I do not believe this is the case, it is just out of the way even though it is so close to the interstate.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you Tim for your review! I appreciate all the details you provided to give the guests a good view point of how your stay was. I agree, the rooms facing the atrium can be a bit louder than others in the hotel. We are very accommodating so guests could absolutely request to be put away from the atrium area to get a quieter experience, especially on the weekends. I am glad you chose us to spend your anniversary with, I do hope you will stay with us again!

"HoosierNewYear'sEve"

4
02/01/2018

My wife and I were traveling from Des Moines home after visiting our daughter, and we were looking for a place to stay for New Year's Eve. We had a great time. Overall price of the package was a little high, but we had a great time. I would recommend staying at this hotel. Clean. Great breakfast.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you Chris for your review! I am pleased you got to experience New Year's Eve with us. This year we tried something a little new and the feedback so far has been great. Our end goal is always to ensure our guests have a wonderful fun time when they spend NYE with us. There are a lot of additional amenities we provide for this special event and as such the pricing does increase for the room. I definitely appreciate your feedback on that front. I hope we will see you next year for our NYE party!

"The Best of the Best ... Western"

5
21/12/2017

The lady at front desk did an awsum job handling my check in process cuz i was not having any luck with the BW app at the moment. & the night clerk is just as awsum for faxing my lengthy job app to a prospective employer. Thank you BW for hiring such nice & caring people. Bravo! & yes i think they all deserve a pay raise!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you very much for your 5 circle review! I look forward to sharing your comments with our front desk team. They are a great bunch and I am so pleased they were able to make your check in process so seamless and assist with other requests. I do hope we will have the privilege of having you stay with us again soon!

"Best Western Steeplegate"

3
20/12/2017

I have stayed at this hotel many times and the experience has usually been satisfactory. The people at the front desk are always helpful and courteous. The fitness room is not great but they do have dumbbells, which is a step above most hotels in the category. This particular stay, the WiFi was not operable in my room, due to a very week signal. Also the water pressure in the shower was too low.

"Best Western Steeplegate Revue"

5
15/12/2017

Hotel was clean and had everything we needed. Pool and hot tub were clean and temperature of water good. Staff was very pleasant . We enjoyed our stay and felt safe throughout the entire stay. My family and I were pleased with everything and are planning on returning again. I have stayed here in the past as well as some of my family members and we are always satisfied.

"traveling with our pet"

5
13/12/2017

This hotel made it a very easy experience to travel with our dog. We would definitely stay here again. Front desk staff was very helpful & accommodating. breakfast buffet & staff were very good. Very nice amenities- pool, fitness center

"cant go wrong"

5
01/12/2017

just a nice place to stay on our trip. clean room comfortable bed.. internet good . excellent breakfast . quiet surroundings bathroom nice. will definitely stay here again staff very nice . i give this place high marks

"Good Service Poor Amenities"

3
29/11/2017

The Best Western Plus Steeplegate is a great hotel with good service. However, the internet and Direct TV amenities do not work in all rooms. The room decor is outdated. While they are trying to update, some of the updates are still outdated.

"Good Room was nice,large and comfortable"

4
27/11/2017

I already stated we were happy with all except not having a hot tub to use on Sat. but you had it running Sunday before check-out. Hot breakfast coupons are nice to have, but there was not as much to choose from that my wife and grand kids liked, no pancakes, waffles,grapes,cut fruit, yogurts etc.

"Always Great"

5
25/11/2017

We stay here several times a year and they Never Let us down, Great breakfast, Awesome lounge, Tony's the best !!!!, This is far and above the Best Hotel we stay at all year long, and we spent 300 nights this last year in hotels!!, Awesome staff, Awesome Hotel

"Best Western Plus Steeplegate Inn, Davenport, IA"

4
22/11/2017

This is a very nice hotel and easy to get to off of the interstate and near St Ambrose University. Breakfast has a wide variety of food to choice from. Hotel rooms were clean and bathrooms were spacious.

"Will be back"

5
16/11/2017

Great service, amenity's, play area, room and beds were comfy, clean and even restaurant and separate bar on site. My only issues (minor) were that the toilet rocked when sitting on it and that the frig was loud, but those are minor when this place is glowing with all the other perks. Will be back!

"Sound Proofing"

2
13/11/2017

This was the first time I had stayed at Best Western in many years and I cant say that I will ever stay again. The noise was absolutely ridiculous! I should not be able to hear people splashing in the pool, playing pool or be able to hear people talking clear as day in the hallway. There was no one to greet my daughter and I when we arrived at the restaurant. Light bulbs burned out in the bathroom. The only thing I have nice to say is about the shower. The water pressure was awesome. Very disappointed with the price I had to pay, was NOT even close to being worth it!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear April, I would like to thank you for completing your review. I am so very sorry that you experienced a noisy stay at our property. I feel terrible that this was your first stay at a Best Western in quite some time and it was disappointing. Please know that what you experienced is not the norm for our property and I am assuming it would not be something that would be carried over from property to property. We had a group staying with us that proved to be extremely disruptive. I am so sorry this affected you as well as many other guests. We have learned a very valuable lesson in regards to securing additional security for events such as this one. I also read your other comments and assure you they will be addressed with the corresponding departments. It is extremely important to us that very guest leave our hotel feeling they received exceptional service and accommodations and it is very disheartening that we missed the mark with your stay. We will take your comments to heart and do better next time. Sincerely, Nikki H.

"No rest possible due to nouse"

1
10/11/2017

Ridiculously bad. There is an atrium area that doesn't shut down till 11:00. We had people banging into our door, beer bottles were breaking and music so loud the water in a glass in the room was vibrating. No concern from the desk. If you want zero rest and a headache this place is perfect. Otherwise avoid at all costs.

"Great on-the-road breakfast in Davenport"

4
29/10/2017

We stayed here on a 3-week cross-country junket, and after a long drive we welcomed the peace and quiet. Our room was on the ground floor and easy to access through a side door. The fridge and microwave were in a cabinet rather than a separate kitchenette counter but that was OK as we don't make much use of them. What set this hotel apart though was the breakfast. Not only were the choices excellent, including cut-up fresh fruit and potatoes, (and all the usual American breakfast stuff), but we had real plates and cutlery. Nothing gets to me more than all the plastic, styrofoam and paper plates that you are forced to waste when on the road. This was such a pleasant change, and I wouldn't hesitate to recommend the hotel to anyone traveling in the area.

"great grandma"

4
26/10/2017

We love this hotel but did have a few issues with the door to our room. For some reason, when we got back from being gone for four hours the cleaning lady, who was leaving for the day, said our door was open the whole time we were gone. The front desk was notified, but they had no answer as to why? Nothing was taken. They did give us points towards our next stay.

"Nice surprise Pet Friendly"

5
24/10/2017

This was a pleasant surprise for a tired couple and their dachshund. Hotel was clean, Manager friendly, dinner in hotel rest. very good and reasonable. Breakfast was good. All in all, a nice stop. Be sure to call for directions as it is on a service road. You can see the BW but have to make the correct turn in order to access it.

"A great visit to Iowa"

5
22/10/2017

We really enjoyed our visit to Iowa and would recommend it, especially in the fall with the lovely fall colours of the trees. The staff and service was great at Best Western Plus ,Steeplegate Inn. We did have trouble finding it as the blue with white letters, sign said Food and Lodging so it would be great to see a sign that says, Best Western Plus Steeplegate , which would make it easier to find. overall, we had a great time.

"Clean and comfortable"

5
19/10/2017

Staff great. Rooms clean and comfortable. Never disappointed with BW. Love being a diamond member with all the perks. When Im traveling I always look for the BW in the horizon. I know I will have a great stay.

"Wedding Stay"

5
17/10/2017

Best Western in Davenport, Iowa has all you need for pleasant stay-nice rooms, pool with handicap lifts, restaurant , lovely breakfast, and friendly staff plus atrium area for friends and family to visit and snack together . They even passed out glow sticks to everyone during a storm and power outage.

"Best room ever!"

5
26/09/2017

Great room, perfect layout, well kept, and quiet! Recent renovation or just in great shape. The breakfast was the best motel offering we have ever had. Warm, fresh and nice location. Would stay here again! Great indoor pool and gathering area.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear Kennethgl, Thank you so much for your 5 circle review! We are so excited that you truly enjoyed your stay with us. We strive to provide exceptional accommodations and service here at the Best Western Plus SteepleGate Inn, it is so great to hear we did just that. We look forward to having you back the next time you are traveling to the area. Sincerely, Nikki H.

"A nice place for a family reunion"

4
25/09/2017

Made reservations a year ago for 3 nights, some of women staff knew about, the new guy was rude and hard to deal with (14 of us told all first floor rooms together, all but one after dealing with rude guy to manager got 1st floor. Large lobby with chairs for all of us to meet to go to dinner/talk, large area around pool with tables we put together for snacks and wine before and after. Staff set aside part of bar for us which we used first night (a couple of nights they had specials) we had a burger and a beer for $6. Breakfast was usually our group putting tables together but one morning set aside area in restaurant for group. All of rest of staff friendly. Large rooms. Nice pool and hot tub, and a pool table.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear Don M, Thank you for taking the time to post your review of your stay with our hotel. I am very please that overall it seems everything worked out very well for your large group. I extend to you a very sincere apology for the hassle you encountered and also the encounter with the front desk employee. I will be sure to share your comments and address with the team. We certainly enjoyed having your group stay with us and I hope you all will consider staying with us next time. Sincerely, Nikki H.

"Beautiful property with awesome restaraunt."

5
24/09/2017

We stayed at this property for 1 night. It was very beautiful and we were very surprised when we arrived. The gal at the front desk was very pleasant and informative as to the ammenities and where our room was located. We ordered room service and it was prompt and absolutely delicious. We would, and will be staying here again.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear davepQ8785IP, I am so pleased you had such a wonderful stay with us and gave us a 5 circle review! We look forward to your next visit back with us! Sincerely, Nikki H.

"UNHAPPY CUSTOMER"

2
20/09/2017

Our room was supposed to be smoke free, but it reeked from stale smoke. Others in our group had the same problem. Also, we had reserved rooms a year in advance for a first-cousins reunion (which in this case meant older folks), requesting first floor and together. We ended up with a couple on second floor and the motel does not have an elevator. Personnel at desk were very rude in handling this situation.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear ShirleybJ9474MA, On behalf of our entire team, I would like to extend to you a sincere apology for your experience during your stay with us. Your satisfaction is important to us and we are so disappointed we fell short. I took particular note of the comments you made in regards to the smoke smell in your guest room and your observations of one of our front desk employees and how they handled a room location problem. I appreciate your honesty and candor and will be addressing these issues in particular with my management team. I hope that you will consider staying with us again so that we can have another chance to provide you with an exceptional experience. Sincerely, Nikki H.

"Amazing!"

5
19/09/2017

We blocked rooms for our wedding. We got a suite for our wedding night. Our guests commented over and over again how nice the hotel was, how impressed they were with it. Breakfast was great! So many options.....something for everyone. The hotel was clean everywhere we went!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you so much for your 5 circle review! I am so excited that your guests traveling to take part in your very special day were so pleased with the arrangements you had set up for them. Thanks for sharing!

"Gross room, would not stay again or recommend"

2
19/09/2017

Ripped carpet in room, apparent blood on closet door, rusted kleeenex holder in bathroom, black water coming out of bathroom sink when brushing teeth, wireless internet connection kept cutting out. Stayed as a traveling government employee. Will not recommend this hotel to coworkers.

"Trip from Utah to Ohio"

5
15/09/2017

I never reviews but this place was awesome. It was clean & all staff was nice. I would highly recommend. Had a couple drinks at bar with good company. Sleep really well, didn't even hear the trucks leave (and there were a few). Free breakfast buffet was top notch they even had bacon! Really a nice place!

"Tucked away, interior definitely needs a make over!!!"

2
07/09/2017

The exterior was recently updated and the outside was nice and clean. Rooms are out dated, dirty, beds are very old & uncomfortable, stains on bedding, furniture, towels, extra force required to ensure my room door latched/locked. The sliding glass door was next to impossible to open, the screen door fell off obviously maintenance is lacking. The position of the TV made it impossible to view from your bed. As a Diamond member, I was NOT acknowledged nor offered a gift or points. The newly updated bar area was very nice and bar staff on top of things, especially Tony. Breakfast was typical for a BW and the breakfast gal working was very sweet. My card which wasn't supposed to be charged was, called hotel was told they would call me back, never happened. I won't be returning....

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear Penny, Thank you for taking the time to post your review of your stay with us. I would like to sincerely apologize that your stay did not exceed your expectations. I am so glad I got the opportunity to speak to you directly and address your concerns. We are currently in the beginning of a complete bathroom remodel for the entire property and looking forward to newly renovated bathrooms. I have already shared your cleanliness issues with our Housekeeping Manager to ensure our guest rooms are inspected very thoroughly before check in. I do hope you will give us another chance to provide you with an exceptional experience the next time you are visiting the area. Sincerely, Nikki H.

"Nice room, great service"

5
01/09/2017

We enjoyed our time from check in to dinner, and from dinner to check out, the service was wonderful. The Steeplegate Inn has a great open area to gather by the pool. This area was large enough that multiple groups could gather without bothering each other. We really loved the open court yard area. Although we did not have a chance to this court yard would have been a nice place to gather as a group in the afternoon. The room was nice. We really enjoyed dual bathrooms and setting area inside the room. We had dinner in the hotel. Dinner was a great value. My wife and I both enjoy the dinner and the price was very reasonable.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you very much for posting your 5 circle review! We are so excited you were able to enjoy your stay with us and take advantage of many of our wonderful amenities. Your details provided were very specific and we certainly appreciate that! We look forward to hopefully having you back with us next time you are visiting the area! Sincerely, Nikki H.

"Best Stay always"

5
30/08/2017

Staff committed to excellence, great service, delicious breakfast, and rooms nicely decorated. Check-in is always a pleasant experience. Large pool and hot tub area with plenty of TV's for watching if just lounging by the pool with friends and family. Beautiful courtyard for small and private weddings. We stay here every weekend May - thru October for business, they are like extended family. Highly recommended for vacation or business.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you AJsGourmet for your 5 circle review! It is so wonderful to hear your positive comments and I truly look forward to sharing them with our entire staff. We really strive hard to exceed our guests' expectations and the reward received when we hear we are doing just that is so great! Thank you for sharing and we look forward to having you back! Sincerely, Nikki H.

"Where are you?"

2
28/08/2017

Very difficult to locate. Directions from BW online not correct. Very frustrating experience. Desk clerk helpful with guiding me to the hotel. No luggage rack available on checkin- staff unable to locate but did not call back to the desk. I stood around waiting and the clerk finally called to check-poor communication between staff. Room good but experience left a bad tast in my mouth. Would not return.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear Candice, I am very sorry for the confusion you experienced while trying to locate our property. We are tucked back a little bit on the frontage road and it can be difficult to find. I am very glad the Guest Service Agent was able to give you better directions. We do have several luggage carts available for guest use and I apologize they were all being used at the time of your stay. We try to keep up good communication between all of the departments and I am very sorry we fell short during your stay. I will be sure to share your comments with our entire team so that we might be able to learn and grow from your experience. We never want any of our guests leaving our property never wanting to return. I would be glad to discuss your issues further with you. I hope you will give us another chance should you find yourself in the area. Sincerely, Nikki H.

"A nice place to stay in Davenport IA"

5
27/08/2017

We stayed here about 6 years ago for an event and liked the hotel and the location right off of I-80. When we decided to stop in the area, I immediately booked this hotel again. The pool has lots of kids so that was not for me. I usually like to swim either at night or in the AM but decided to forgo it this trip because the pool was too busy. They might need to set aside a half hour or hour for adults only!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you Martha for your review! I am pleased you enjoyed your stay but I did notice your comment regarding the pool and the busy-ness of it. It definitely can get busy on some weekends. We do have an adult swim hour set aside every night from 10pm-11pm. My apologies that we did not relay that to you properly so you could take advantage of it. I hope you will stay with us the next time you might be traveling through. Thank you again! Sincerely, Nikki H.

"Very nice place very clean and comfortable"

5
23/08/2017

The people working are very friendly and helpful i enjoy staying there every time they make you feel like if you were a home and is close to town if you like to go chopping or just to dine out or have a drink.

"Smallest hot tub in America"

2
21/08/2017

Upon check in, they gave me a higher price than I was quoted when I booked the room. It was adjusted when I brought it to there attention. Our room was next to a storage room and was quite noisy while trying to sleep ( possible stacking of chairs). The room wasn't the cleanest. Also, the smallest hot tub I've ever seen ( max of 5 people). Looked like a kiddie pool. Lastly, the breakfast wasn't what the website showed and the cheese was spoiled. Not the best experience.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Dear V8694SFjuliel, I am so very sorry that you found your stay so disappointing. It sounds like we missed the mark in several areas and for that I am sorry. This is definitely how we want any of our guests feeling. I am so glad you shared your experience with us so that we can take action and fix for future guests. I hope you will give us another try in the future to show you we can provide an exceptional stay for you. Sincerely, Nikki H. Assistant General Manager

"Nice hotel!"

5
20/08/2017

We stopped here for a quick stop taking my daughter back to school in Ohio. Great hotel. Nice pool area. Clean. Great hot breakfast. Great location right off freeway. Reasonable price. Would definately stay again.

"Nice large rooms "

3
19/08/2017

Rooms have a homey feel and are quite large. Having only one chair my husband was relegated to the desk chair. Breakfast was standard and does the job. Restaurant is horrible including food but mostly service. Will not eat there again.

"A great buy for a hotel!"

4
17/08/2017

We stayed at the Steeplegate Inn during a road trip and found it it be a comfy place to stay. The staff are very friendly and helpful. The hotel has a quaint ambiance and is located centrally with some great restaurants nearby. The rooms are well maintained. I would particularly recommend it for families with young children.

"Good waypoint"

4
15/08/2017

Booked this in a hurry when I had to make schedule changes in the midst of combination business trip/vacation. I picked Davenport as a halfway point to split a long drive, this place was priced and rated OK and was by an I-80 interchange, those were the big factors, wasn't looking for atmosphere like the B&Bs we booked for some other stops on our trip. However, the staff was exceptionally friendly and helpful, room and facility was very clean, they go the extra mile with the free breakfast. Only minus was having an ice machine near my room that was noisy either when it dumped ice or maybe it was people loading a cooler, but that didn't keep me awake. No noise leaking from other rooms.

"Pleasant Stay"

5
15/08/2017

Check in was a breeze staff was friendly. They have a nice restaurant and lounge on the property. The room was very comfortable and clean. The property is located at the end of a service road. It was quiet with light traffic in a he evening.

"Best Western Designer Inn and Suites"

5
13/08/2017

This hotel is larger than I thought. We were on our way back from Sturgis, S.D. for the Motorcycle Rally. We always stay at all the Best Westerns due to we are Platnium H-D card holders. Hotel large, room large, comfortable, large atrium in the center, all enclosed with a indoor pool, which we did not have suits to indulge in. arcade games, soda machines. our room very big with large fridge, sink, HD TV, and wonderful comfy bed! quiet, lots of parking. Breakfast is included, except on Sunday. Buffet style, but you eat on plates, not paper, anything , eggs, potatoes, sausage, bacon, u name it. it was there!, even silverware, Very impressive. A very nice woman, comes around to pick up your plates, and a chef, makes sure everything is hot and filled, no waiting for anything. Comfort awaits here, this has to be one of the nicest BW we have been at. and we stay at a lot of them! Check out a breeze. Lots of parking. Room was huge! Thanks!

"Just a Place to Stay"

3
10/08/2017

Convenient to Interstate. Long day and we needed someplace to stop. Room was clean. Shows some age. We were in the back on second floor. Quiet! Lots of business traffic. Trucks parked overnight. Breakfast was good and hostess very attentive. A bit pricey. Not a bad stay overall but nothing really special.

"Davenport Steeplechase"

5
06/08/2017

Excellent staff and facilities. A little out of the way to get to from main street but worth it. Nice to get up in the morning, walk down to the grill and have breakfast before going to work every morning. Delicious and saved time.

"My Big Fat Best Western Wedding"

3
03/08/2017

You can't miss the life-sized poster beside the check-in counter promoting that this motel comes with a wedding planner. Come again? I happen to be a fan of most Best Westerns, but for a night, not a forever event. This is either a very special place or one with some very misplaced illusions about itself. It does have a kind of attractive curb appeal, sort of like a suburban clubhouse, and that horsey sounding name. But it turns out: something of both is going on. Unlike most other reviews, it has actually taken me several weeks since that stay to try and figure that one out. The first is: like many weddings, you really do hope it is everything they wish and promise it to be. The first impression always begins at that check-in desk and the young man in charge couldn't have been more helpful: actually drew a map to his father's favorite service station in nearby upscale Bettendorf (his dad drives a BMW). I wonder where he got married. But from there on in, the Steeplegate is a place, like too many weddings, of outsized dreams, beginning with its own outsize. Driving to locate my room, I actually thought I had crossed into a condominium instead: an alphabet soup of entrances to a sprawling building that is shaped like a red-brick Pentagon. The hallways are just as confusing, where Major Generals could get lost. The maze leads to a chorine-scented center of fumes from an atrium pool. Buckets are in place to catch the spill from a leaking roof; it looks like they've done this drill before. Make a note: no wedding party here. The rooms are as spacious as small studio apartments, but they're a bit wilted and there is that undeniable odor of industrial strength air freshener. When you can locate them, some of the ice machines are out of order and the small gym is a junkyard of tired machines. Still, you keep hoping that something good will come from all this: unlike many BW's, there are not one but two restaurants (one of them a casual sports bar) and room service, too. The morning breakfast service is hearty (this is still Iowa, after all), but the tables are sticky and there is a fly on the window. P.S. But the energetic staff is, like the guy at the front desk, friendly and eager to please (this is still Iowa, after all). Like a lot of weddings, you really end up rooting for this place to become as wonderful as it wishes it were. I'm not sure if I would return, but sometimes you think it might be better if this couple would just elope.

"Stay somewhere else"

1
31/07/2017

The building was full of screaming drunks, making it impossible to sleep. My bill was grossly inflated, and the staff appeared neither surprised or concerned. Wasted 30 minuted getting it correct at check out.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello Christopher, I would like to extend to you a sincere apology that you encountered some disruptions during your sleep when you stayed with us. I would definitely say this is not a common occurrence at our hotel and hope you contacted the front desk for us to address immediately. I appreciate you bringing these issues to our attention so that we might be better prepared for them in the future. I hope you will give us another shot the next time you are in the area.

"Great Hotel - Big Rig friendly"

4
29/07/2017

You will pass this hotel as you come off the interstate, 1st lite go rite and rite again behind the gas station and you come right to it. They have an area just past the main entrance for big rigs - easy to park. Check in was easy and quick with the very friendly staff. My room was spacious with a nice work area. The chair was missing a wheel but that's my only complaint. The hotel was clean. My bed was very comfortable and the room quiet and dark. Shower was hot and good pressure. They had a nice gym and an awesome indoor heated pool and spa area. Breakfast was an awesome hot, well laid out buffet. Great hotel, good price and I will stay again next time I'm in the area.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you Reginald for your 4 circle review and all of the wonderful details you laid out for fellow travelers! We look forward to having you back next time! Sincerely, Nikki H

"Great hotel. "

5
24/07/2017

Front desk staff is great. Romero is fantastic. Maid service is good. Rooms are very clean and pool area is large and great to hang out in. Breakfast in the morning is great. Overall would recommend this hotel to everyone.

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Thanks Matthew for your review! I will be sure to share with Ramiro your kind words. I hope you will come back and see us again next time you are visiting the area! Sincerely, Nikki H

"Nice people, generous breakfast"

5
23/07/2017

This hotel is close to the freeway but it is a little round-a-bout to get to. It is worth the trouble to get there. The people are friendly and helpful and the breakfast buffet is cooked and laid out by the restaurant chef. Real food, real good!

Nikki H, Manager at Best Western Plus Steeplegate Inn, responded to this review
Hi Larry, thank you for taking the time to post your 5 circle review of your stay with us! We so appreciate your kind words and I look forward to sharing them with the entire team. Hope to see you again soon! Sincerely, Nikki H

"Treated like a VIP!"

5
13/07/2017

This was by far the best motel/hotel stay that we've had in many years. We felt like we were VIP's in a big city hotel! The room was clean and bright and very spacious, and everything was perfect! I don't know when the last time that I could say that about a motel stay. There is usually something... Breakfast was included, served in the same restaurant in which we had a wonderful meal the evening before, and offered a great selection including fresh fruit, French toast, eggs, bacon, sausage, you get the idea! We're definitely coming back here when we're in the area again.

"This is a BW "Plus"?"

3
12/07/2017

My family stayed at this Best Western "Plus" for 2 nights. The outside property and lobby were well maintained, but the rest of the hotel needs a little TLC, more thorough housekeeping. Our room was very dark with a few lamps that were poorly lit, stained carpet, and chair, ottoman, and sitting bench were broken and stained. There was trash on the floor. There is a pool and hot tub. We wanted to play a game of pool, but the pool table was out of order the time we were there. The best thing was their complimentary breakfast, nice presentation. We appreciated the set up- real plates and silverware! not plastic. Food was hot and there were plenty of choices. Plenty of restaurants and stores just a short drive from the hotel.

"We'll be back"

4
05/07/2017

Hotel & room were clean & up to date. Staff was very friendly & accommodating. We are already planning to stay here on our future trips back. This hotel & St. Ambrose University work together & offer discounts for families which was a good incentive.

"Beautiful and Clean!"

5
05/07/2017

I highly recommend this hotel. The rooms were clean, the pool was warm, and the service was great. We had a pool view "suite", which worked well for having small children. The rooms were big enough to sleep two of our four children on the floor, so we were thankful for that!

"Just passing through"

3
04/07/2017

Got this at a good rate. Hotel decor and bathrooms are dated, room was just okay. It was clean, but nothing special. Room smelled as if they keep trying to shampoo the old smoking smell out. Staff there are super nice. Breakfast buffet was okay, wish they had more gluten free options and a bit more variety of juices.

"very disappointing, escpecially for the price"

2
26/06/2017

Very disappointing; no elevator to 2nd floor (which no one mentioned when we made the reservation), very noisy in pool area, can't visit, room had visible soil on carpet along with items left behind by previous visitors. There was glitter and a pair of shoes next to the bed. Not clean at all.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Thank you for taking the time to write us a review about your recent stay at our property. I am truly sorry for the experience you had while staying with us. This is not something that typically occurs here. I am disappointed that we did not provide you with exceptional accommodations. I have passed along your comments to our housekeeping manager to avoid this happening again. I apologize that we do not have an elevator, all or our ADA (Accessible) rooms are on the first floor. I tried to get a hold of you but was not successful. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Ramiro Garcia Front Office Manager Best Western Plus Steeplegate Inn

"Nice place to stay. Worth the monty."

4
22/06/2017

We had a nice stay at this hotel. The breakfast was very nice and tasteful. The service was really good. The value for the money was good. The sleep quality was good and really a quiet place to put your head on the pillow. The entire hotel was really clean and the room cleanliness was really good. The location of this hotel is right off the Interstate 80 and really close to downtown restaurants. I would recommend this hotel as you are passing through Iowa.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello Dave, Thank you for writing a review about your recent stay with us. I am glad to hear that you enjoyed stay. I will pass along your comments to our housekeepers and let them know that they are doing a great job. Thank you again for the recommendation. We hope to see you next time you are in Davenport. Kind Regards, Ramiro Garcia Front Office Manager

"Very nice hotel."

5
21/06/2017

This is a very nice hotel with an indoor pool. It is pet friendly. There is a restaurant and bar attached to the hotel. The hotel is older, but very clean and well kept. Very friendly and helpful staff.

"Great Place to Stay"

5
19/06/2017

I've stay at this Hotel many times. I've always had a great room with excellent service each and every time, too. One of the nicest Hotel's on our way to Montana. The set down Breakfast is far better than most and so ios the quality.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good afternoon Carl, We truly appreciate your continued patronage. I am thrilled to see that you continue to stay with us. It is our pleasure to provide you with excellent service and accommodations. We look forward to your next stay. Best Regards, Ramiro Garcia Front Office Manager

"Great stay and accommodations for the price"

5
15/06/2017

We originally picked this hotel because it had the cheapest king suite we could find for our vacation, and we didn't mind having to put in more of a drive for the casinos, riverfront, or other things. It ended up being an excellent choice! The room was very clean, set up nicely, and very large. It was a nice bonus that the in house restaurant did a breakfast buffet that a voucher was provided for. The restaurant was also very nice for lunch or dinner when we didn't feel like going out, with decent prices for good food. We got room service one night and they were very prompt and courteous. The staff was all very friendly, the pool area was well maintained and clean, as were the other facilities. There is also a bar/lounge that is open at night, though we didn't get a chance to check this out. I would definitely recommend this hotel and would stay here again when we come back to Davenport.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good afternoon, Thank you for taking the time to write us such a splendid review. It is pleasing to read that you enjoyed the king suite and our Prairie Grill. Hopefully you can try out our newly renovated bar (100 West) next time you are in Davenport. Thank you again for staying with us. Cheers, Ramiro Garcia Front Office Manager

"Great Stay at the BW Plus Steeplegate Inn, Davenport, IA"

5
13/06/2017

Everything about our stay at the BW Plus Steeplegate Inn was superb! Upon arrival you will be greeted with professional, friendly customer service. We ate all of our meals from their on-site restaurant. All meals were very delicious with excellent service. The menu had great choices with reasonable prices. No need to go anywhere else to eat! Our room was spacious, very comfortable bed, quiet and "clean". We will definitely be staying at the BW Plus Steeplegate Inn again when we visit the Quad Cities. We recommend this hotel which has everything you need for a quiet get-away from everything. They pamper you

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello Phyllis, Thank you for typing up this splendid review. I am pleased to read that we have everything you need for a quiet get-away. We pride ourselves on providing exceptional accommodations and exceptional service. Thank you again for the superb review and recommendation. We look forward to next opportunity to pamper you. Best Regards, Ramiro Garcia Front Office Manager

"Will book again soon!"

5
09/06/2017

Went to visit family and had an emergency back home had to leave early and they were very understanding and even gave me a little off. Pretty nice when I was expecting nothing. The breakfast was amazing. The staff was helpful. The beds were comfy and rooms very accommodating. We will be back!

"Stay here! You will LOVE it!"

5
05/06/2017

EVERYTHING about this hotel is TOP NOTCH. The facilities are exceptional, and the staff is friendly, knowledgeable and helpful. The room was neat and clean. Beds were comfortable. What's not to like? We will stay here again whenever we are in this area.

"Our visit"

2
03/06/2017

One of the tables was filthy with sticky pop residue. It had to be scrubbed to make the table useable. When I found trash under the clean plastic bag in the ice cooler, that made us really queasy. The spider in the shower was scary too. All over a bad experience.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good Afternoon, Thank you for sharing your experience with us. I apologize that you left our facility with a bad impression. I have shared your comments with our housekeeping manager to ensure this does not happen again. I appreciate you speaking with me about your stay and hope you stay with us again next time you are in town. Best Regards, Ramiro G

"Excellent"

5
29/05/2017

Great place to stay, with an excellent staff who are professional and friendly with the goal of exceeding expectations. Our family chose this place to host a wedding reception and everything was flawless. The FREE breakfast is top notch and way beyond average!

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello David, Thank you for taking the time to write a review of your recent stay with us. We are grateful for the opportunity to take part in your family's special day. It is pleasing to see that everything was flawless. Congratulations again to the newlyweds. Best Regards, Ramiro G.

"Stay Here Just for the Breakfast"

5
26/05/2017

This hotel is 30 years old but still clean and kept nice. Several meeting events were going on here during the day. But breakfast is where the real value is – which I will get to in the next paragraph. The room heating system is not at the window like usual but is toward the bathroom inside the room closer to the door. This allowed a furniture placement change that I prefer, which is to have a table right by the window and two chairs on either side for easy daylight at reading. The standard usual heater air conditioner was not in the way. The hotel was built with a center atrium where all the rooms branch off in several directions. The atrium contains the indoor pool and a large gathering place very much like the outlaw inn in Rocksprings, Wyoming. The room itself was certainly up to par but not outstanding such as Lincoln. Bathroom area has 2 sinks, 1 inside the toilet area and one just outside. That extra sink could be useful for a family. The bathroom area was adequate. This room was very quiet. New carpets. We stayed on the second floor which is the top floor. In the morning the pool was full of families and kids also playing at the pool table in the atrium. The pool attendant was folding towels after the families left from swimming. Breakfast is where they really started to add value. Had I known this I would not have worried about the price last night. This breakfast quality was on par with Dunmar Inn in Evanston, Wyoming, where my son really liked the hot chocolate in the included ultimate made to order restaurant. Steeplegate breakfast also has a full-service restaurant, but they have a breakfast buffet. The food is not just heated up in the microwave in the back. The, breakfast manager, a friendly Asian lady, told me how they made the food so much nicer. The potatoes are baked in the back and a cut up and deep-fried. The bacon is not microwaved but baked the night before where the grease is allowed to drain off so that the bacon is crispy. The scrambled eggs still come from a bag but they are traditionally cooked and are light and fluffy. The sausages are carefully cooked. French toast was done in the traditional way as well. If you come here for Sunday brunch, the gravy for the biscuits and gravy is made from scratch where the sausage is cut up and carefully cooked. 200 people usually show up according to the lady. The service was catering style with big silver platters and covers. We ate on porcelain plates instead of styrofoam and had real silverware instead of plastic. Come earlier to enjoy the breakfast. At precisely 9:30, five people dressed in black came in with carts and took away breakfast including the tables. Apparently, according to the lady manager, the hotel contracts out the in house restaurant and bar to someone who knows what they're doing. Bravo! The biggest change they need to make is to be able to describe their breakfast at check-in so that people really understand the value they're getting for breakfast and not just a microwave continental thing. That burden should be on the hotel check-in attendant to sell the value the breakfast – or simply have a customer like me tell you. Bottom Line: I would stay here again just for the breakfast.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good Afternoon, Thank you for sharing your wonderful experience with us. We truly appreciate all of the positive detailed comments regarding your room, the atrium, the pool, and the breakfast. I agree with you, our breakfast is egg-cellent! We will strive to inform our guests of just how great the breakfast really is. Your review has been posted on our recognition board for all the staff to see. Thank you again for the kind words. Best Regards, Ramiro Garcia

"Hotel smelled like smoke, room was dirty."

3
26/05/2017

We came for a concert. We arrived to town late due to the amount of construction on the interstate. When we entered the room there was a towel sitting on the counter which had hair in it. The room also smelled of smoke. We asking for a nonsmoking room. If we would have had time before the concert, we would have gone to a different hotel.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good Afternoon, Thank you for sharing your experience with us. I apologize that your stay did not exceed your expectations. I have shared your comments with our housekeeping manager to ensure a better experience for future guests. We appreciate the feedback and hope you will stay with us again so we can exceed your expectations. Best Regards, Ramiro Garcia

"Great place for restful stay"

5
26/05/2017

If life takes you near Davenport, Iowa I would recommend the Best Western/Steeple Gate Inn. Clean, efficient, comfortable and easy to do business with. They had pool area and exercise equipment. Food and service in the restaurant was very good. All the staff we encountered were friendly and helpful.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good Afternoon Katherine, Thank you for taking the time to write us a splendid review. We truly appreciate your comments regarding your stay. I am pleased to read that you had a comfortable stay. Thank you again for staying with us and for the recommendation. We hope to see you again next time you are in the Quad Cities. Best Regards, Ramiro Garcia

"College visit"

5
16/05/2017

Have always had very good service here. The people take good care and are vet accommodating. The restaurant has consistently good food and I love the Bloody Marys. The breakfast in the mornings has a nice assortment and they keep it full.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good Afternoon, Thank you for the awesome 5-star review! I truly appreciate all of your warm comments regarding the staff and restaurant. We hope to see you again next time you are in the Quad Cities. Best Regards, Ramiro G.

"Not expected level!"

2
13/05/2017

We payed the most for this hotel on our IA trip. Sadly, this was the worst property we have stayed at in years. When we came in the entrance near our room, it smelled like someone dumped a bottle of febreze on the carpet rather than cleaning. There was a full garbage can the the center stairwell which smelled like rotting food. The wallpaper in our room was old and not even lined up properly. Behind the toiletry basket on the bathroom counter was black lines. I want an inn bathroom to look better than mine at home, not worse. The fitted sheets pulled off the bed when we lay down and we could not keep them on while we were in bed. One of the drains and some of the bathroom tile were stained. In the pool, there were three birthday parties and no room for guests. At breakfast, the carpet was stained, the juice bitter, and the coffee bad. This property needs work! If we had not been traveling in a new to us city, I would have considered leaving in the night.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello Sara, Thank you for sharing your experience with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5633866900 ext. 377. Best Regards, Ramiro G.

"Exellent service"

5
12/05/2017

I stay here often and the staff is second to none. They always go out of their way to make sure everyone is well taken care of. I am also a rewards member and it is a great program that has a lot of benefits. I travel a lot for work and this is my favorite place to stay by far.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello Mr. Williams, Thank you for taking the time to write us an awesome review! I truly appreciate your comments regarding our staff. I am blessed to work with such a great group of individuals. I will pass along your comments and let them know they are doing a great job. Thank you again for staying with us. We look forward to your next visit. Best Regards, Ramiro G.

"Very unfortunate"

2
07/05/2017

Rooms are in need of updating. But also too many incidents of lack of customer service overall. bad check in, (very late than what was told to us), special request was "forgotten about". housekeeping did not clean and make the bed everyday so we delivered a bag of garbage to the front desk. just too many things that should not have happened. will not be staying here again, and will not recommend either. the only thing that was very very good was the special dinner we had with a spectacular young female server named Kristin! she was just terrific!!!

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good Afternoon, Thank you for taking the time to share your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I was taken back when reading your review. I was under the impression that I was able to remedy the missing wine bottle situation by comping you dinner and drinks totaling over one-hundred dollars. The reason your room was not serviced was because the “Do Not Disturb” sign was left on your door. Our records show that our housekeeper made three different attempts to service your room but could not do so because the Do Not Disturb sign was up. When it was brought to my attention that you wanted your room serviced I immediately had someone go clean it for you. I am sorry you left our hotel with such a bad impression. I made a couple attempts to reach you by phone but was not able to get through. Thank you again for staying with us and congratulations on your wedding! I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Ramiro G

"Very Clean Hotel"

5
05/05/2017

We were offered a special discount for use during State Bowling Tournament. Staff was helpful; even a minor snafu in emailing a reservation was easily and professionally handled and promptly corrected with no ill effects. Very comfy room; nice decor. Would definitely stay there again.

"Nice place to stay"

4
02/05/2017

While this is not a newer property, we found it to be a very nice place to stay. The room was large. The property is well maintained. The free breakfast offered more variety than most chain hotels and was quite good. Will stay here again.

"Would stay there again"

4
18/04/2017

We enjoyed the hotel. The pool is a good size for our three kids to play in, the rooms are nice and roomy, and the brunch option on Sunday was very good. The food was a bit pricey but was right down the hall.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello Jess, Thank you for writing a friendly review. It looks as though you were able to take advantage of several of our on-site amenities during your stay. I am delighted to see that you and your family enjoyed your time while staying with us. Again, I want to thank you for taking the time to share your thoughts and I invite you to stay with us once again. Sincerely, Ramiro Garcia Front Desk Manager

"Easter weekend stay"

4
17/04/2017

Check in/out was extremely quick and pleasant. Staff was very courteous and helpful. Dining experience was alright. Servers were not very experienced. Housekeeping was thorough, but did not pester. Public areas were well maintained.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello Jill, We appreciate you taking the time to share your experience with us. We truly value all of your feedback regarding our staff. I will pass along your comments to our Restaurant Manager to ensure our servers are providing the best service possible. Thank you again for the friendly comments. Sincerely, Ramiro Garcia Front Desk Manager

"Easter Family Reunion"

5
16/04/2017

The rooms were very clean and comfortable. It was quiet and friendly. The staff did everything in their power to make us. Comfortable. We were watched over but allowed to have a good time. There were several reunions but it did not seem crowded.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Hello Bette C, Thank you for your kind words and the time you took to share them with us. I am thrilled to see that you had a good time and were able to enjoy the amenities we offer. Your comments regarding your room and the staff are greatly appreciated. I will pass them along to the staff and tell them to keep up the good work. Thank you again for staying with us. Best regards, Ramiro Garcia Front Desk Manager

"best western"

5
14/04/2017

An excellent motel. It was a little awkward getting to. Would stay there again. Pool area was very nice. I liked the fact that every thing was easily accessible from inside. The restaurant staff was very good and the food was presented well. Breakfast was very good.

Ramiro G, Front Office Manager at Best Western Plus Steeplegate Inn, responded to this review
Good Afternoon, Thank you for the 5-Star review! It is great to hear that you enjoyed your stay and that you would stay with us again. We take pride in keeping our facility in great shape and having a great staff. I am also pleased to read that you had an enjoyable dining experience. Thank you again for all the lovely comments. We look forward to your return. Best Regards, Ramiro Garcia Front Desk Manager

"LONG drive to Omaha"

5
13/04/2017

My husband and I had to drive from NJ to Omaha for a wedding! It was a last minute need after our flight was cancelled. We had to stop for the night in Davenport, and randomly chose the Best Western Steeplegate Inn. It was an excellent choice! We were in need of a good night's sleep, and we got it! The breakfast was a great start to our day!

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Good Morning, I would like to thank you for taking a moment to share your experience with us. It is a shame to hear that your flight was cancelled. Hopefully the plane wasn't overbooked. On the bright side we were fortunate to have you and your husband stay with us. Your friendly comments are truly appreciated. I am pleased to read that you were able to get a good night`s sleep and enjoyed the breakfast. Best Regards, Ramiro Garcia Front Office Manager

"Fine hotel, lousy front desk"

3
10/04/2017

Stayed here for the Quad Cities Power Plant outage, nearly 3 weeks. The bar/restaurant was great, little pricey on somethings. Hotel rooms nice and large but could use a little fixing up. WiFi was horrible/non-existent. No matter how many times I mentioned the WiFi issue to the front desk I was given the same response, "There was nothing wrong" or "It must be your device." I happened to be at the front desk 1 evening when their tech was finishing up for the day and asked about the internet; I was told that they were working on the issue. A few days later nothing was fixed so I talked to the front desk again about the issue and at that point the manager told me that there was nothing wrong and I needed to talk to the help line. Even after talking to their help desk I was not able to keep any of my 3 devices connected, iPhone for work, Android phone for personal, or my Windows based computer. My work group had 9 people staying here and everyone had issues. Because of the non-existent internet it caused me, and will cause me, to go over my data on my personal phone costing me extra on my bill. I stayed here at the end of March to early April 2017.

"Leisurely business mix"

5
09/04/2017

This hotel is upscale with all the amenities you could ask for. Classy and comfy. Excellently placed near a major highway yet safely packed near a forest on a back road. Everything you could need is close by (within 5 min drive). Breakfast is hand made with quality ingredients in a restaurant. The pool and hot tub are clean, and elegant. Great stay for couples, families, business, and leisure.

"Wonderful place to stay"

5
02/04/2017

Always clean, comfortable and inviting. The pool area is clean and ready for guest to enjoy. The rooms are home away from homes with comfortable beds and the breakfast will get you going in the morning. Stayed here on several occasions and have had nothing but great experiences.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Good Afternoon, Thank you for writing us such an awesome review! I am thrilled to hear that you consider us a home away from home and that you always have a great experience. Your comments regarding the pool, rooms, and the breakfast are truly appreciated. I will share your comments with our staff and let them know their hard work is paying off! Thank you again for your continued loyalty. We eagerly await your next visit. Best Regards, Ramiro Garcia Front Office Manager

"My sons birthday party"

5
14/03/2017

I enjoyed staying there I will be back they were very friendly and nice. Everything was clean and organized things are easy to find they were helpful they helped us get extra tables for the party which was awesome

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello David, Thank you for taking the time to share your positive experience with us! Our staff works very hard to take care of our guests and great comments such as yours show them that their hard work pays off. It is great hear that you will stay with us again. We eagerly await your return. Sincerely, Ramiro Garcia Front Office Manager

"Excellent hotel and service!"

5
05/02/2017

We will stay here again. The service at the restaurant and the hotel was above and beyond what was expected. My fiancé and I have gladly told others of our wonderful experience. He had never had the fish fry and he enjoyed it, much to his surprise.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello, Thank you for taking the time to write us a 5-STAR review! Congratulations on your engagement! We are thrilled to hear that the service you received was above your expectations. We really appreciate your feedback and look forward to seeing you again in the future. Thanks again for the sharing your experience with others. Best Regards, Ramiro Garcia Front Desk Supervisor

"Staff was great"

5
03/11/2016

The staff has been some of the friendliest that we have come across and the morning breakfasts have always been great. We used the indoor pool a few times and because it was indoor it was a little humid. The noise from the indoor pool area can get a little loud if there a bunch of kids, so if you have a room facing the indoor pool, keep that in mind.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Christian, Thank you for the wonderful 5-Star review. We really appreciate your comments regarding our staff. I am fortunate to work with such a great group of individuals. It is good to hear that you were able to go swimming a couple of times. I agree our pool area can be a tad loud at times with all the excitement of families having a blast. Thank you again for staying with us we hope you stay with us again. Best Regards, Ramiro G

"Excellent Inn"

5
01/11/2016

I chose this property because they, for free, picked us up at the Moline airport and the following morning took us to the Riberboat Cruise on the Mississippi River. At the end of the cruise they did the same in reverse.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Richard, Thank you for taking the time to share your experience with us. I am glad we were able to get you to and from your destination safely. Thank you again for staying with us. We hope to see you again. Best Regards, Ramiro

"Clean rooms, great breakfast"

4
19/10/2016

We stayed over night. The hotel has obviously been remodeled but the rooms were large and spacious. Plenty of room for us to spread out. The bathroom having a sink and the counter top outside also having a sink was a big plus with 4 girls getting ready. The hot breakfast is real food. Biscuits and gravy, bacon, sausage, scrambled eggs all hot served buffet style. Fruit, cereal, toast, waffles and bagels also on hand. We would stay again the next time we visit Davenport.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Richard, Thank you for taking the time to write us a review! We are happy to hear that you had a comfortable stay. We really appreciate your comments regarding your room, and the breakfast buffet. We strive to provide excellent accommodations with each and every stay. We eagerly await your return. Sincerely, Ramiro G

"Great Staff and Restaurant-Beware of Cigarette Smell in Rooms"

3
18/10/2016

The staff and restaurant where we attended a rehearsal dinner at this venue were fantastic. The only complaint I have about the actual hotel rooms is that they smell heavily of cigarette smoke even in the non-smoking rooms. Many of the guests staying in our group had to change rooms or get them sprayed but despite the spray and room changes the smell of cigarettes was still potent. We had a king room which was very spacious and the bed was comfortable enough. The bathrooms are very dated making them appear dirty. A little love on these rooms and this hotel would be very nice.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Mary, We appreciate you sharing your experience with us. It is refreshing to hear that you had a fantastic time at the rehearsal dinner. Thank you for informing us of the smoke smell. Years ago we had a smoking wing. Those rooms were completely gutted and redone. Unfortunately, the smoke smell is persistent. Numerous measures have been taken to get rid of the smell but when we think it is gone for good it finds its way back. I have shared this information with the maintenance department and they will be proactive in finding a solution to this dilemma. Thank you again for bringing this to our attention and for speaking with our management team. We truly value all feedback. Best Regards, Ramiro Garcia

"Wonderful Hotel, Great Staff"

5
06/10/2016

Traveled to Davenport for a wedding being held at this hotel. What an awesome hotel! From the moment I made my reservation, I was impressed with the friendliness of the staff. I called back to request early check in, got another staff person on the phone who was just as friendly as the first. Once we arrived, the front desk staff were also over the top helpful and kind. Very impressive for sure. The hotel itself was very nice and clean...but what put it over the top was the employees.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Patty, Thank you for sharing your experience with us and for writing an astounding review. I`m thrilled to hear that you had an awesome time at our hotel! Your comments regarding our staff and hotel are greatly appreciated. I will be passing along your comments to them to let them know they are doing a fantastic job. Thank you again for staying with us. We look forward to your next visit. Best Regards, Ramiro Garcia

"Weekend Getaway"

5
03/10/2016

Great location right off of I-80, easy to get to, room was well cleaned, and the staff were extremely helpful with a smile! No issues with checkout and the WiFi holds well. My gf and I were able to get some work done without losing connection to our work sites.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Andrew, Thank you for the awesome 5-Star review! We appreciated your comments regarding the rooms, staff and Wi-Fi. Our housekeeping staff works very hard to ensure that each guest walks into a clean and comfortable room. I am pleased to hear that you were able to get your work done on our fast reliable network. Thank you again for staying with us. Sincerely, Ramiro G

"BW Plus"

4
01/10/2016

Very clean and comfortable. Complimentary breakfast buffet was good, but never varied during our five day stay. This was our first stay at a BW+ property. I would definitely recommend this hotel and would consider staying there again myself.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Thomas, Thank you for sharing your thoughts with us. I am delighted to hear that your first stay at a Best Western Plus was an enjoyable one. With the many hotel choices available in our city, we very much appreciate that you chose us! Thank you for the recommendation. Hope to see you next time you are in the Quad Cities. Best Regards, Ramiro G

"Dinner, Breakfast & Bed In One Place"

5
29/09/2016

My husband and I embarked on road trip, driving to the East Coast from California and back over 3 weeks. This location was our fourth night on the trip. We book through AAA, which offers the most attractive room rates. The room rate included breakfast. This hotel is not in town and is located not far off the Interstate. The spacious room had one King bed, chair with ottoman, desk big enough for two to share if you don't mind being close, 2 desk outlets, free WiFi, one luggage rack and one luggage table, roomy corner closet with iron/ironing board, small but adequate bathroom with towels for 3, refrigerator, microwave, 40" flat screen, very nice furnishings and double paned windows with double layer curtains; blackout insulated and sheers. We were in a rear facing room and were able to park our car in view from our window. The parking slots are large/wide and plentiful. The lobby is open and welcoming with very nice decor. Restaurant and bar, Prairie Grill, just off the lobby. Spacious bar, with Bar Special food each night. Cool sunken seating area. Dance floor. On Wednesday night we enjoyed a Burger, fries and a Coors or Bud draft, $6.00. Deal! There is also a dining room, though we did not dine there. The bathroom had the full complement of toiletries, including, shampoo, conditioner, lotion, makeup remover wash cloth and enough white hotel towels for 3 people. Good water pressure in the shower, with a high shower head, good for tall guests, All bed linens were snowy white with a damask comforter. Some rooms overlook the pool. Ours did not. Our room was a bit of a walk from the lobby and we carried our bags up the stairs, though Front Desk offered assistance, if needed. We didn't mind the walk or the stairs. This is a 3 story hotel, no elevator. The pool and hot tub area was the coolest thing about the hotel. Situated in a huge atrium in the center of the building, soaring ceilings, 12X12 columns supporting a roof with 8 large skylights, 12 windows, seating areas, small arcade, and a pool table. Great group gathering spot. Pleasant staff, wonderful breakfast in a nice room with a window view and nice furnishings. Scrambled eggs, potatoes, biscuits and gravy, link sausage and bacon. A variety of fresh whole fruits, cereals, yogurt. Breads and bagels to toast, muffins, 4 types cereal, yogurt, milk, juices. BONUS Belgian waffle maker. Good hotel, better than average breakfast and an easy to get to location.

"Inside as terrible as outside"

2
26/09/2016

This hotel was chosen for out of town guest to stay for a wedding. The value of the hotel was terrible. The quality of this hotel would be similar to a run down motel that you find in the middle of nowhere and only stay because you have no other choice. The hotel smelled of stale smoke, the staff was not friendly, the room was not clean. I would not recommend this hotel to anyone nor will I return.

Nikki H, Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Dear Troy M, Thank you very much for bringing the issues you encountered during your stay to my attention. I am so very sorry that you had such a disappointing stay at our property. We want all of our guests to leave our hotel feeling the stay and services they experienced were above and beyond and exceeded all of their expectations. I apologize we fell short. I want you to know that after speaking with you directly to gather more information, I have addressed each of your specific concerns with each of the department managers and expressed how important it is that we do better than this and that we are better than this. I do hope you will consider staying with us again the next time you are in the Davenport area and allowing us to show you what we are truly capable of here at The SteepleGate Inn. Sincerely, Nikki H Hotel Manager

"This was an odd place"

3
23/09/2016

Called the morning of my reservation to request a top floor. No problem. Checked in and the desk person gave me a ground floor. I told her I had called that morning and asked her why my reservation was changed -- she said because there was no elevator. Strange -- and I didn't like this. The motel is spread out over several wings -- getting to the lobby was a very long walk. There was a wedding and the place was very crowded. Assigned an upper floor room near end of building and stairs -- the ice machine on the first floor could be heard half way down the hall on the 2nd floor. I checked it out and it was running like a cheap generator. Room was fine, breakfast also was very good. Dinner at the Prairie Grille was not OK. Sent back the prime rib which was impossible to cut or chew. Ordered a Rib Eye steak and half of it was excellent, the other half had a lot of gristle and fat. Not coming back.

"For a BW, this was just "okay""

3
22/09/2016

We were on our annual Goldwing road trip over Labor Day weekend, staying Saturday night. We were tired and hungry, and needed a place to stay for the night. You sort of get what you get on a holiday weekend. The hot tub was a nice retreat after a hard day of riding. The front desk suggested a good place to park the bike for the night. Front desk very friendly. However, the room did not have any sort of directory--no information about area attractions, no restaurant suggestions, no idea where churches were for services the next morning. Breakfast was the typical powered eggs, breakfast meats, etc. Nothing special. We were not real thrilled with this BW, but again, you get what you can get for a holiday weekend. We try to stay at BW since they are usually very friendly, and cater to motorcyclists.

"Quality hotel in Davenport Iowa"

5
08/09/2016

Stayed at the hotel for the Ford ST Fest car show and racing event. The rooms were clean and in good shape. Overall the hotel is in very good shape, staff friendly and helpful. The only niggle is the road leading to the hotel is very rough.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello John, Thank you for taking the time to share your experience with us. I am glad to hear you enjoyed your time with us. It was a real treat to see all the different Ford Focuses with the different body kits and colors in our parking lot. We hope to see your group next year. Best Regards, Ramiro G

"Nice Hotel and Staff"

4
24/08/2016

We came for a college visit and stayed at this facility. The hotel I think is under renovation. Our room was kind of smelly but clean. Overall I would stay her again because there were more positives than negatives. The internet did not work very good at all. The beds were very comfortable and we enjoyed our stay.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Good Afternoon Lottie, I appreciate you taking the time to write a review of your recent stay with us. I apologize that you had issues getting online. Our internet is usually very reliable. Your comments will also be shared with housekeeping, so they can make sure all of our rooms smell pleasant. I am pleased to hear that you will stay with us again. I am confident that we will exceed your expectations on your return visit. Sincerely, Ramiro G

"Stay in Davenport, Iowa"

5
20/08/2016

We had a very good dinner at Best Western restaurant. Was relaxing while we ate. The buffet breakfast was very good. We slept well. We printed a coupon in the Best Western lobby. We saw the motel from the expressway. Wasn't easy to get to at first.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Bonnie, Thank you for taking the time to write a review of your recent stay with us. It sounds like you really enjoyed your time with us! I am glad you were able to relax and unwind while you enjoyed your dinner. The Prairie Grill has great food and a great atmosphere. Thank you again for staying with us. Best Regards, Ramiro G

"Better than I thought it would be"

4
06/08/2016

The hotel staff was friendly, the amenities were nice, and the food from Prairie Grille was amazing. The hotel staff called us a couple hours after we checked in to make sure that everything was okay with the room. The pool area and hot tub were kept clean and they were nicely heated. The pricing for the Prairie Grille was very reasonable and the food was so good you didn't want to stop eating it. The only downside was the breakfast buffet was mediocre.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Amy, Thank you for taking the time to write a review of your recent stay with us. I am glad that you were able to use a few of our amenities. I agree with you, the food in the Prairie grill is great! The pretzel burger is my favorite. I`m surprised to hear that the breakfast buffet was not up to your expectations. We usually hear wonderful things about the breakfast. Thank you again for staying with us and we hope you select us again in the future. Best Regards, Ramiro G

"Disappointing stay at this hotel"

2
02/08/2016

The A/C did not work in our room, we had a view of the fenced in heat pump/dumpster (not sure what was out there). I made the reservation for four people and the room had only enough towels for three and at breakfast the bread had mold on it. So Best Western will not be at the top of our list when booking rooms in the future.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello, Thank you for your feedback regarding your recent stay with us. I'm sorry to hear that we did not exceed your expectations. We work very hard to ensure that each and every guest leaves our hotel felling that the service they received and the accommodations they paid for were exceptional. Please be assured that I will be sharing your experience with our Food and Beverage Director and the Maintenance Manager. Best Regards, Ramiro

"NEBRASKA TRIP"

5
30/07/2016

Fantastic, very professional, caring, great staff affordable, great location, outstanding breakfast, access to room was outstanding, reservation process was easy, Molly made it easy to confirm reservation, would definitely return to this Hotel when traveling,,never dissatisified with Best Western

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Edward, Thank you for the fantastic review. It's great to see your comments on the hotel being fantastic and the room being outstanding. I also enjoyed your comments on the staff being professional and caring. We truly appreciate all of your wonderful comments. I will pass them along to our staff and tell them to keep up the great work. Best Regards, Ramiro G

"Great Stay!"

5
21/07/2016

Staff polite, room exceptional, breakfast was delicious! Did not use other amenities due to travel schedule, but pool area looked relaxing. Fitness center looked fabulous. Would definately stay here again!

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Shana, Thank you for taking the time to write a review of your recent stay with us. I am glad to hear that your stay was a good one. Maybe next time around you will be able to try out our pool and fitness center. Thank you again for your feedback. Best Regards, Ramiro G

"Visiting My Daughter at School"

5
16/07/2016

Very good value! I have stayed at many hotels in the area, and have paid less, but this was worth the little bit of extra $! The staff was very friendly and professional.l The breakfast was better than the usual complimentary breakfast buffet offered at some hotels, the pool area was very nice. I'll be staying here again when visiting my daughter at school!

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Good Afternoon, Thank you for the 5-Star review! It's great to see that you would stay with us again. I'm pleased that you were able to enjoy the pool and our hot breakfast buffet. Your comments regarding our staff are much appreciated. I will be sharing this feedback with them. Thank you again for staying with us. We look forward to seeing you back on your next visit to the Quad Cities. Best Regards, Ramiro G

"Impressive Service"

5
10/07/2016

We arrived later than expected, my wife was dangerously close to missing a conference call. Desk Staff got us into a room and settled in with moments to spare. The room was over and above our expectations, and all the staff was extremely helpful during our stay.

"Great place to rest and recoup"

5
10/07/2016

The staff and the rooms are great. We had a very nice room and with the restkurant and lounge on property we were able to rest and recoup from a long motorcycle ride to relocate. The rooms were clean. the food in the resturant was excellent. I would definitely stop there if we go through that area again.

"simple get away"

5
01/07/2016

close and easy get away, great hospitality, nice warm pool, nice little exercise room, quiet day and night, close to interstate, awesome breakfest, nice night club, great people to assist you at your request, and prompt with it

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Good Afternoon Kevin, Thank you for taking the time to write a review regarding your recent stay with us. It looks as though you were able to take advantage of several of our on-site amenities during your stay. It is pleasing to hear that you had an enjoyable experience. We appreciate all the feedback, thank you again. Best Regards, Ramiro

"iowa trip"

5
01/07/2016

This is our first time staying at a Best Western Plus. It was very nice. I liked the fact that we could have an adult beverage and a meal at the hotel. The service was excellent and the food was very good. They had burger, fries and beer for six dollars. What a deal! The room was nice, clean, spacious and quiet. I would definitely recommend this hotel.

"Comfortable"

5
28/06/2016

Wanted to visit Clinton, LeClaire, Bettendorf and Davenport. Stayed at the Best Western which we had stayed at several years ago. Roomy, comfortable bed, good set-up for bathroom. Breakfast had a number of choices, there was a very friendly woman there who cleaned up after each person left. Hotel about 5 miles from downtown but is close to the airport.

"Nice hotel with a little bit if everything!"

4
27/06/2016

We were with family and friends. Kids had a blast in the pool and we ordered dinner right from the restaurant there and ate poolside. Reasonably priced hotel and had some good updates for what I assume is an older hotel. We were there for a gymnastics meet and had a 10 min drive max to the River Center. Free Breakfast was good and the staff throughout the hotel was very nice. Would stay here again.

"Comfortable Accommodations "

4
27/06/2016

We passed through Davenport on a cross-country trip and were pleased with the accommodations at this hotel. The room was immaculate and the bed was comfortably firm. We arrived late after a long day's drive and the gentleman at the counter told us that if we were quiet we could use the pool and hot tub even though they were technically closed. The complimentary breakfast buffet was nothing special but there was a good variety and the coffee good. This hotel was pleasant and a good value. I would definitely stay here again.

"Best kept secret"

5
27/06/2016

Very nice establishment. Great amenities. The staff was very professional. I enjoyed my stay and would stay again when I am in the area. The facility is a nice sized. Big with the small feeling. Everything was very well kept and clean.

"Fun but disappointing"

3
22/06/2016

We stayed for one night in March. It was a nice enough place, but none of the video games they had were working, there was a family that kept spilling their beer in the pool, and apparently it is the go to hangout for people. The two days and one night we were there, the lobby next to the pool was filled to capacity with people drinking and watching sports. Not my idea of a place to stay with my kids on vacation. So we won't be back. But our room was clean, the breakfast was good, the price was decent.

"Too Busy For Us"

3
18/06/2016

We arrived around 2:30 pm. There were so many cars; which we thought was strange for so early in the day. We checked in, and found out there was a wedding scheduled, two rehearsal dinners and a wedding the next day. We should have turned around and found a different hotel for the night. After being on the road for 9 hours we were tired, and just wanted to relax. The wedding party was hanging out in front of our room, with kids playing in the ice maker, and banging on our window. We had asked for a pool side room, because we had stayed here before. At 9:30 there were about 20+ people in the pool screaming. Not really what we were expecting. It is a great hotel for families, but way too busy for us this time. I wish they would have let us know ahead of time about all the weddings, because we would have found somewhere else to stay. The night manager payed for movie rentals for my kids and offered to switch our rooms, but we had already unpacked and settled in. Next time I will ask what is going on, because it was just too busy for us.

"A Night With The King Consecration"

5
08/06/2016

EXCELLENT - Loved my suite. Front desk service was polite professionally welcoming. I had no problems and have no complaints with this hotel and I plan on returning in August and September. The room was very nice, shower clean and water hot when needed. Bed was very comfortable (most beds are hard on my back, so your experience may be different.) House cleaning very efficient and trustworthy - I highly like this hotel and definitely recommend it.

"Very Pleased"

5
06/06/2016

Room was very clean. Mattress and pillows were comfortable. Windows open, which is a plus for me. I enjoyed having a complimentary breakfast in a restaurant instead of a lobby. Gas station at end of road has a mini grocery store inside which came in handy when my husband was craving bananas.

"Happy Camper"

5
04/06/2016

I have stayed at this location before and will definitely use this hotel again whenever I need to stay in the Davenport area. The staff members were all courteous and friendly. I experienced no problems at all and do recommend this hotel.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Dallas, Thank you for taking the time to write a review of your recent stay with us, your comments are very much valued. We really appreciate your comments regarding our staff. Our staff members take their roles very seriously and try to provide quality customer service each and every day. Thank you again for staying with us on multiple occasions. We look forward to your next visit. Best Regards, Ramiro

"Decent but could be much better!"

2
30/05/2016

Stayed @ BTPS and each time, it gets worst! Pros: Great HOT Breakfast, Cons: Slow internet! Housekeeping did not replace coffee or other necessities! Don't get a pool room. The guest are noisy and management lets them go on and on till early morning hours. YOU MUST COMPLAIN TO MANAGEMENT ABOUT THE NOISE.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Jesse, Thank you for sharing your experience with us and bringing these issues to our attention. I apologize that we fell below your expectations. We have already shared your experience with our staff and used it as a training tool. I appreciate that you are giving us another chance to exceed your expectations. We look forward to hosting you again soon. Best Regards, Ramiro

"Best place I have stayed at in Davenport!"

5
30/05/2016

WOW what a hidden gem this was! I had a beautiful room right off the courtyard and the hotel was very clean and the breakfast was awesome! I will definitely stay here again! You cannot beat the price it was less than most other hotels for a room half the size! If you have a hard time locating it like we did at first just look for menards off business 61 it's right up the frontage road from it!

"A great place to stop!"

4
27/05/2016

A very accommodating staff. We travel with a pet and asked if we could hv a room near an exit. Casey is a cat that walks on a leash and we didn't want to walk through the lobby. The gal at the desk did it with a smile. The on site restaurant is also a plus as once in there is no need to go out again. The staff there was pleasant as well. We enjoyed our meal. Casey also gives his stamp of approval. We recommend it if you're looking for lodging in the area. Hal

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Hal, Thank you for writing a review of your recent stay with us. It is refreshing to hear that we were able to accommodate your request. We love it when our guest bring along their furry companions. Casey sounds like a great traveling buddy. Thank you again for all your wonderful comments and recommendation. Best Regards, Ramiro

"Ok hotel. King suites are spacious"

4
26/05/2016

Overall this was an okay hotel. We were in town for my son's graduation and appreciated the size of the room and the fact that the King Suite we had boasted one full bath and one half bath. Not sure I have ever seen that before. Decor is getting a little dated and the door slamming early in the morning by the cleaning staff was ridiculous. Other than that the hotel was clean and quiet but there isn't much else in the neighborhood in terms of restaurants or shopping. .

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Julie, Thank you for taking the time to share your experience with us. Congratulations on your son`s graduation! You must be very proud. I am glad to hear that your overall experience was okay. I apologize that there were several doors being slammed in the morning. I will pass along your comments to the housekeeping staff so they can work quietly. As far as shopping and dining go, there is North Park Mall located 2.8 miles from our location. It would make a nice stop if you make it back to the Davenport area. Best Regards, Ramiro

"Class Act"

5
25/05/2016

There is a lot to like here: a fine restaurant, a night club, and a lot of space between them and your room. The on-site Prairie Grille Restaurant delivers to your room for a $2 charge, and the food is well prepared, plentiful and reasonably priced. The walls are adorned with photos of the wife's co-owner of the property by Life magazine photographer Gordon Parks in the 1950s. The room was spacious, well appointed, and reasonably priced. They have a system in place to print your documents securely, the first I've seen in my travels. I could go on, but I think you've gotten the idea by now: I liked this place. A lot. I'm looking forward to my next stay here.

"Business Trip"

3
20/05/2016

Just returned from a business trip in Davenport. Stayed one night at Best Western, The hotel was fairly nice but a little older and not updated. The beds were very comfortable. Bathroom dated and could use updating. Pool area could also use updating. Ate at the bar-got a beer, burger, and fries for $6.42. Not bad! Bar was also dated looking. Plenty of free parking. Meeting room got too hot after a while, but we were able to adjust the setting. Overall, not bad for business trip.

"Seabee Reunion Guest"

5
16/05/2016

Excellent accommodations and service. They even mailed me back my missing blazer after they found it! Wonderful staff!!! Clean room, nice breakfast. Could not have been made to feel more welcome. I'll be back!

"Favorite place to stay in Davenport, IA"

5
16/05/2016

Always enjoy my stay at the Best Western Plus Steeplegate Inn. They have an excellent restaurant with delicious food. The rooms are spacious and comfortable. The staff is very friendly and helpful. My child attended St. Ambrose University so I have been staying here for the past 4 years.

"Weekend weddings and family night."

4
09/05/2016

Very nice hotel with a good buffet breakfast and restaurant. The pool was small and crowded on the weekend. They have the smallest hot tub I have ever seen but the hotel was quiet and clean and friendly staff.

"Great Place to stay for a night!"

5
06/05/2016

The pool view room was very nice, the room was quiet, and the staff were very helpful. I would stay at this hotel again. The only negative thing I have is go to breakfast earlier as the breakfast after 9AM is very picked through and the items are some what cold

"Outstanding and new"

5
04/05/2016

The hotel was beautiful, right off the freeway and the staff was great! Can't say enough good about this Best Western and we have stayed at quite a few. Plus they took our service dog with not issues. Some will lecture us on where the dog and cannot go in or outside the hotel. This is the BEST BY FAR!!

"4 VERY LOUD and Sleepless nights. Some rooms stink of cigarette smoke"

2
02/05/2016

This hotel would get 5 stars from me for service, cleanliness, comfort, amenities, etc. EXCEPT, so so so extremely noisy. The layout of the hotel puts the pool in the middle and all the noise goes straight into any room within range. If the hotel were to put in sound insulating doors and seal around the doors in the rooms, this would reduce the noise level by 80% easily. One night it was so loud that earplugs didn't even block out the sound. So, I had a comfortable bed, clean room, friendly people, but absolutely none of that matters if you can't sleep due to noise. Also, many first floor rooms absolutely reek of cigarette smoke, though this is a non-smoking hotel, I think they need to pull up carpet, throw out mattresses and repaint those rooms to get rid of the smell. Sorry about the crummy review, but the hotel management really needs to invest money into noise reduction and smoke smell abatement.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Heather, Thank you for taking the time to write a review of your recent stay with us. We take our commitment to guest satisfaction very seriously. I apologize that you did not get a good night sleep. It can get pretty loud in our pool area on the weekends. I will pass along your comments to the maintenance manager so these issues can be dealt with. Thank you again for sharing your experience with us. Best Regards, Ramiro

"Nice stay"

5
30/04/2016

Came in without reservations and were lucky enough to get a kingsize bed. It would have been cheaper to book online though, I will keep that in mind. We were exhausted so didn't take advantage of too much but the beds were great. Appreciated the call from front desk to check on everything. We hope others staying at the motel were lucky enough to enjoy the admirable gentlemen flying the B17s over the motel, we watched them do a low fly over and let me tell you it puts butterflies in your tummy even this 46 yr old gal! Great experience all around love Iowa wonderfully friendly state.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Heather, Thank you for taking the time to write a review of your stay with us. I am glad to hear that you had a great experience. It's a shame that you were not able to take advantage of our amenities. I agree about the Boeing B-17s they were definitely a delight to see. We really appreciate your kind words and hope to see you back next time you are in Iowa. Best Regards, Ramiro G

"No complaints from our stay."

4
25/04/2016

We stayed here for four nights with a group of friends. Room was clean and comfortable. Nice pool and Hot tub on site--didn't have time to use. Drinks in there bar were reasonably priced. I didn't eat in their restaurant. Free breakfast was your standard hot and cold hotel breakfast items-Breakfast was in the restaurant area, so it had lots of space. We would stay here again.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Brooke, Thank you for sharing your experience with us. We are pleased to hear that you and your friends enjoyed your stay. Hopefully next time around you are able to take advantage of the pool and hot tub. We look forward to your return visit. Best Regards, Ramiro G

"MCB 40 Reunion"

5
23/04/2016

This hotel went above and beyond to facilitate our group of 80 plus. The staff excels at taking great care of the guest and the facility is top notch. If you're planning an event in Davenport, you would be foolish not to consider the Steeplegate Inn. They are a Best Western Plus property.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello, Thank you for taking the time to write a review of your stay with us. It was a pleasure hosting all of the SeaBees. It was interesting hearing some of the different stories they had to share. We are thrilled that everyone had an exceptional time. Thank you again for serving our country. Best Regards, Ramiro

"Unfriendly Staff"

2
18/04/2016

The reservation was wrong and they didn't fix it to what I reserved. We got rooms but not the ones I reserved on line and the desk staff didn't seem to think it was a big deal. The wait staff in the morning for breakfast were rude.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Dawn, Thank you for taking the time to share your experience with us. I apologize that your experience was less than exceptional. I can assure you that every one of our team members, from the front desk to the restaurant is trained to provide excellent service at all times. I will go over this with the staff and remind them of the importance of going above and beyond for every guest. I invite you to stay with us again next time you are in the Davenport area. Best Regards, Ramiro G

"Great stay!"

5
16/04/2016

Really nice pool/hot tub/recreation area. The food was excellent and we enjoyed the Gordon Parks' photo in the Prairie Grill. We were tired but otherwise might have enjoyed the attached bar that has live entertainment.

"The Best Best Western and they take dogs"

5
14/04/2016

Honestly, this was the nicest Best Western property that I have ever stayed at. My room was amazing. The staff was wonderful. The service road to get to the property was a little confusing but the property itself was immaculate. I would stay here again in a heart beat.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Dear Szatanek, Thank you for your kind words and the time you took to share them with us. It is great to hear that you enjoyed your stay with us. We take pride in keeping our facility in great shape. Thanks again for the five star review. We look forward to seeing you again soon. Best regards, Ramiro G

"Hotel stay"

3
25/03/2016

Staff very outstanding!!!! I have never met nicer people all the around the hotel. Check-in, bar/rest, housekeeping, exit, etc. ALL STAFF - seriously! I had difficulty getting to the hotel, called and staff were so kind and gentle helping me get there! I was very stressed. I am returning next week and hope to see some familiar faces. I would describe this hotel as old but quaint - what it does not have in beauty it has in the character of staff!!!!

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Sherry, Thank you for taking the time to share your thoughts with us. We really appreciate the comments regarding our staff. I am lucky to work with such a great group of individuals. I will pass along your kind words to everyone and tell them to keep up the great work. Best Regards, Ramiro G

"Stay HERE"

5
22/03/2016

This staff has a serving heart and that is what makes a hotel a home away from home. Great price for the value you are receiving and the staff already know my name only after 2 visits. That is family!

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Thank you Brad B, for your 5 star review! We appreciate the positive feedback, and are thrilled that you consider us a home away from home. I will pass along your kind words to all the staff. We look forward to seeing you again soon. Best Regards, Ramiro G

"my experiance"

4
06/03/2016

I travel a lot by myself, And having a comfortable room at the end of the day is a must, I have always counted on best western for my travels because of value, cleanliness and security. a great chain to do business with.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Good Afternoon Daniel, Thank you for writing a review of your recent stay with us. We appreciate the positive feedback regarding the value, cleanliness and, and comfort of your room. We look forward to your next stay with us. Best Regards, Ramiro

"Celebration of anniversary and birthday"

3
01/03/2016

Wanting to have a get away to celebrate we choose the Steeplegate Inn in Davenport. We live about 30 minutes away so we went there in person to make reservations and check on a few things. For many years we have eaten in their restaurant and visited friends there. So we feel we somewhat know the facilities. They have a pool, good for the grandkids. Right by the pool is the atrium, great place to gather together while watching the kids in the pool. We asked for rooms on the main floor because they don't have an elevator. Stairs are very difficult. We booked rooms which were to have two queen beds. We also asked if anything special might be going on that weekend as we wanted to be able to use the atrium. We were assured it would be available. We booked weeks in advance. And now the rest of the story. When checking in we were told second floor. We explained to the desk person this wouldn't work and we booked way ahead to assure we would have first floor. The desk person said no notation was made at the time. Well we were there in person and watched her make it while we were there. My husband wasn't backing down and after much computer work we were put on the first floor. As we opened the door to the room we were hit with a loud humming sound. This was extremely annoying. He went back to the desk explained the noise. The mantainance man was there right away. He (Jeff) agreed it was not right and he would move us and even offered to help move our belongings. He was a real gentleman and very helpful. We didn't have the double queen beds but made it work. We couldn't use the atrium. Some organization had taken it over. Since we had a group of people it would have been nice to have all of us be able to use this area. It was a bit crowded in our room. If you make a reservation check on things before you get there. This was most frustrating. We will continue to dine there, but not sure if we will stay again. They could use some updating also.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Pam, Thank you for writing a review of your recent stay with us. Your feedback is greatly appreciated. I am pleased to hear that we were able to get you on the first floor after the inconvenience. I will pass along your kind words to Jeff and tell him to keep up the great work. We did have a very large group that works with special needs children & their families in-house the same weekend that you and your family stayed with us. I sincerely apologize that you and your husband were not informed of this when you were looking to make reservations and that you felt you were not able to utilize the pool & atrium areas to their full extent. I am so glad to hear that you enjoyed the food from our restaurant and will return without hesitation! I truly hope that you will consider choosing our hotel again when planning your future getaways so that we can have another chance to provide you with the superior experience that you are accustomed to getting when staying with us! Best Regards, Ramiro G

"Sorry to Say ...."

1
29/02/2016

The Steeplegate needs to repair and update their rooms. Our room had a very awkward floorplan, an old Jacuzzi in an oversized bathroom with double French doors. Strange. Double shower heads on both ends of the Jacuzzi may seem like a good idea, but were so high, they were out of reach for adjusting them. Very weird. Additionally, the Jacuzzi itself was too tall for either of us to step into, so we never did use it. A second half bath just inside the door was another oddity. We liked the location of the pool, and enjoyed the warm temperature of the water, but the dead flies in the water were a bit of a turn off. The tiny hot tub was nice but to say the capacity is 5 is crazy, when just the two of us felt just about right. As for the food, we enjoyed excellent sandwiches the evening we checked in, but the breakfast the following morning was a major disappointment. So much so that we opted for a corn dog at the Kwik Star the morning of our departure.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello, Thank you for taking the time to share your thoughts regarding your recent stay with us. I was very disheartened to read that you were disappointed in several aspects of your stay. My expectation for the staff, as well as for myself, is to have each and every guest leave our hotel feeling that the service they received and the accommodations they paid for were exceptional. I certainly apologize that we fell below your expectations. In regards to your feelings of our hotel being outdated, I would like to share that we are working our way through the entire hotel updating, decorating, and purchasing brand new items. Within the last year, we have replaced all of the siding around the building, we have a new porte-cochere, new lobby entrance, and new exterior lighting. We have also completed an entire renovation of our banquet hall and the public restrooms. It does take time and patience on our part to accomplish everything and unfortunately your guest room was not one that we have gotten to yet. Again, I am very sorry we did not meet your expectations. I would like to invite you back with us the next time you are in the Davenport area. Please contact us directly and let us know you are coming and we will ensure you are placed into a room that has been fully updated. Thank you again for sharing your experience. Best Regards, Ramiro G

"College visit"

3
23/02/2016

It was a nice hotel with a good breakfast. The mattress was hard and I had difficulty sleeping. The staff was pleasant and nice. I had to enter the back of the building to get to my room. I would have preferred to walk through the building. This was an option, but I did not know.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Anne, Thank you for taking the time to write a review of your recent stay with us. I appreciate the positive comments regarding the staff and the good breakfast. I read your comments regarding the comfort of your bed and I apologize that we fell below your expectations. I do realize how important a comfortable bed is for a good night's sleep. I will have housekeeping evaluate the mattress. We provide maps to all of our guests and show them the different options on how to get to their rooms. I apologize if this was overlooked when you checked in. Again, I want to thank you for taking the time to share your thoughts with us and I invite you to stay with us once again. Best Regards, Ramiro G

"Excellent hotel - very happy with everything! "

5
06/02/2016

My husband and I stayed here for two nights - first night was in one of the "jacuzzi suites"... And the tub was outdated - but everything was clean and worked well - the room was quiet and the bed and pillows comfortable - the second night we had a different room because that room had already been booked (we just stopped in on a whim), so we had a pool view room on the second floor - again, everything was clean and comfortable and I was impressed with how sound proof the room was! There was a reception in the pool area and we never had any problems hearing them. Breakfast was nice both times and we will be staying here again! I would recommend it!

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Cynthia, Thank you for taking the time to write us a 5-STAR review! We are happy to hear that you had a comfortable stay in both rooms. We really appreciate your feedback and look forward to seeing you again in the future. Thanks again for the recommendation. Best Regards, Ramiro G

"Family Holiday Gathering"

4
19/01/2016

It was a great place for a large family gathering however it did get quite loud in the pool and surrounding area. There was a ceiling fan or something above that made an unusual noise that never seemed to go away -- it was tolerable but annoying.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Donna, Thank you for your feedback regarding your recent stay with us. I am glad to hear that it was a great place for you to get together with your family. Our pool and atrium area is usually filled with children and families having a great time, so it can get pretty loud with all the laughter and excitement going around. I would like to apologize about the noise in the room. Thank you for bringing it to our attention. Best Regards, Ramiro Garcia

"Excellent experience."

5
19/01/2016

Great location and outstanding amenities. Everything you need in one location and close to shopping and other restaurants if desired. The staff is friendly, very professional, and very helpful. Definitely worth the trip! Will definitely stay there again!

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Gerald, Thank you for taking the time to write a review of your recent stay with us. I am glad to hear that you enjoyed the many amenities we offer. Your friendly comments regarding our staff are greatly appreciated. I will pass them along and tell them to keep up the great work. Thank you again for staying with us and we look forward to seeing you again soon. Best Regards, Ramiro Garcia

"Nice Rooms"

5
14/01/2016

We've stayed here a few times now and our experience is always wonderful. Everything is clean and service is prompt. Our last stay was during a snow storm and the parking lot was plowed right away. This was very nice because despite the snow, we still wanted to go out.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Zoie, Thank you for your wonderful review. It is great to see that you continue to stay with us. We appreciate your comments on our clean rooms and the clean parking lot. Our housekeeping staff works very hard to ensure that each guest walks into a clean and comfortable room. Also, our maintenance team stays vigilant when the snow hits because here in Iowa we can get some severe snow. I will be passing along your comments to the staff to let them know they are doing an awesome job. Thank you again for staying with us. We look forward to your next visit. Best Regards, Ramiro Garcia

"great beds!!"

5
30/12/2015

I really enjoyed my stay. The pool area is wonderful and secure for the little kids. The beds are the BEST!!! Breakfast is wonderful and held in the restaurant area which is a lot nicer. There is plenty of room to sit and the food is great.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Elizabeth, Thank you for the awesome 5-star review! It sounds like you were able to take advantage of most of our on-site amenities. The pool area is absolutely great for little ones. I am bringing my family to stay this weekend and we will certainly enjoy the pool and atrium area. We appreciate your comments regarding the comfort of your room and restaurant. Its comments like yours that let us know our hard work is paying off. Again, I want to thank you for taking the time to write a review of your stay with us. Best Regards, Ramiro Garcia

"Highly recommend"

5
30/12/2015

Our room was spacious and very clean and comfortable. We ordered a room service dinner from the hotel restaurant, and the food was excellent and reasonably priced. Pet fee was extremely reasonable. All the staff were friendly and courteoous. Good breakfast buffet included, which you could eat in the restaurant or dish up and carry back to your room. Would definitely stay here again.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Madeline, Thank you for the splendid review! We appreciated your comments regarding the rooms, staff and restaurant. I agree. The restaurant has excellent food. I would recommend coming in on a Sunday when we offer our brunch. Thanks again for staying with us. We look forward to your next visit. Best Regards, Ramiro

"Great staff, nice stay"

5
10/12/2015

My room was nice, bed was comfortable. Breakfast was good but would have been better with real oatmeal instead of the packages. Dinner was good, had the barbecue chicken salad. Nice sized portion and server was attentive. The meeting room, Willialmsburg B was either hot or cold, not sure what was going on with the hvac but we were either too hot or very cold (and hot was better.) Manager, Chris, was terrific and made some accommodations for our group even though it put him in a bit of a pinch with his next group. Very much appreciated. All in all, I'd recommend.

"Amazing Place for your Wedding!"

5
06/12/2015

We had our wedding and reception here and had a great time. The staff is easy to work with and everything went on without a hitch. They were attentive to detail. The ceremony and reception were amazing. The food was excellent. The wedding coordinator worked closely with us to make sure that there were no surprises and was totally up front with us about everything from the start. We also had our rehearsal dinner here and that went very well too. We wholeheartedly recommend this facility for your wedding and any other event you may have.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Mike, Thank you for the awesome review! We love hosting weddings in our exceptional venue space, and we are overjoyed to hear that you loved the experience. We always do our best to make each event special. I will pass along your comments to our staff and event planner. Again, I want to thank you for taking the time to share your thoughts with us. Best Regards, Ramiro

"A Great Place to Stay."

5
03/12/2015

The hotel is a great place to stay. It has all the amenities. The hotel hasa pool, atrium, outstanding restaurant, bar and lounge, and many more items. The hotel is very clean, full time staff in all phases. A super hotel and a great place to stay.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Hello Ronald, Thank you for taking the time to post a review of your stay with us. It's great to see that you were able to take advantage of our many amenities. We appreciate your comments regarding the cleanliness of our facility. Our housekeeping staff works very hard to ensure that our facility remains in immaculate condition. Thanks again for considering us a “super hotel”. Best Regards, Ramiro

"Thanksgiving Week trip"

5
29/11/2015

Fabulous stay. This has to be the best Best Western hotel I have ever stayed in... and I have stayed in a lot of them. The room was very spacious and beautifully decorated. I loved the free drink at check in. The equipment in the fitness center was in excellent condition. Beautiful pool area with hot tub. Great hot breakfast with scrambled eggs, potatoes, two kinds of sausage along with standard continental fare of fruit, assorted pastries, yogurt, etc. Easy access to I-80. Will definitely stay here again!

"Best Ever Western"

5
21/11/2015

Entire 2 day business stay was superb. Very quiet and peaceful. Staff treated us as royalty. We were given everything we needed. Parking very adequate. Was provided taxi service at no charge and no hassle. Food was unbeatable, glass, cups and silver was a surprise. No paper of plastic with exception to take out coffee. Pool and hot tub open and in the large atrium. I could go on and on...

"Beautiful"

5
16/11/2015

We had a fantastic time. Beautiful, clean, great breakfast.. Loved our room and the staff was fantastic. We are going to make this our destination hotel from now on. I have stayed at pretty much all the hotel motels in the area and found this one to be far superior to all the rest. The price was right for a 4 star hotel .

"OK, but not real great like it used to be"

3
12/11/2015

Stayed on a Friday night, the hot tub in the atrium was out of service (was not told that on booking the motel), food in the restaraunt was good, all you can eat fish. Gas fireplace in Restaraunt did not work and it was a little cool in there. I had stayed there some years ago and it was a really nice place. Needs updated some I think. Our king room with a hot tub was really big and clean. Bed was comfortable.

"What a fabulous Wedding Reception."

5
10/11/2015

We changed our wedding date and venue late in the process and found the Best Western Steeplegate by accident. The website said they had a minimum of 50 people and we knew our wedding would be less than that number but we went to speak with them anyway. It was perfect! They we're able to accommodate our smaller wedding using 2 of the back private rooms off the restaurant. We had a buffet service that was set up in the second room. A chief was there to prepare the shrimps and slice the beef for those guests wanting that. The food was fabulous and the servers made sure my husband and I were both given generous plates so that we didn't have to go through the buffet line ourselves. The wait staff was professional and extremely courteous. It was a perfect night. Our guest that stayed over enjoyed a free breakfast as part of their room rental and if they missed the breakfast, their was a brunch that had a percentage taken off. We missed the breakfast but the brunch was fabulous as well. If you're looking for an intimate wedding venue, I'd highly recommend you speak with Josie from the banquet management group. She was very helpful and full of ideas that helped us make this more of a special night. Thank you everyone at the Best Western. You are fabulous! Oh, and for those that want to continue the party afterwards, the hotel has a bar and nightclub attached where some of our guest met up after and shared a few drinks and dancing. It was great.

"Hotel Review"

5
09/11/2015

No surprises just clean, quiet, comfortable, and friendly. The breakfast was great, a check-in call was a nice welcome, and everyone was professional and kind from beginning to end. We are hard to please and would stay at this Hotel again.

"Happy with my choice"

5
05/11/2015

I was happy with the rate I received being a Military member. I also was quite pleased that they read my requirements that I was slightly handicapped and provided me with a handicapped room on the first floor!! Parking was great also. I also liked the Noon check out!

"Great Place to Stay"

5
04/11/2015

We encountered a couple of problems during our stay- housekeeping forgetting to clean the room and room service forgetting part of the order. I still gave them a excellent rating because of the way they handled the problems. They were not major problems, just enough to irritate you when you are traveling. They corrected the problems to the best of their ability and followed up with us to make sure everything was to our satisfaction. They have a excellent staff and they seem sincerely concerned about their guests. Have stayed at Steeplegate many times over the years and this is the first time we ever encountered any problems. We will definitely continue staying there when in Quad Cities area.

"Lovely hotel"

5
25/10/2015

Steeplegate was a very nice stay... good staff, clean rooms, lovely pool area. Sad to say spa was not working, but looks like it too would be very pleasant when repaired.Would come back just to relax and enjoy facilities. Like having bar/lounge connected.

"Great Place to Stay in Davenport, IA off of I-80"

5
23/10/2015

This hotel has it all, for a really great price. Beautiful lobby, comfy rooms, friendly and helpful staff. Breakfast was tasty, and had a lot of choices. Wish we could have stayed longer, but would definitely stay here again.

"Terrible!!"

1
16/10/2015

The rooms smelled of old smoke and mildew. They were out dated and overall just felt dirty. The beds were hard, the bathtub had old brown soap scum was streaked from an unsuccessful attempt to scrub it years ago. My clothes reeked of old smoke and mildew when I returned home. We had to consistently request that our servers in the restaurant and in the bar areas to return from the back employee area to bring us silverware, our food, drink refills and our checks. The front desk clerks would disappear to an office and we had to stand there and wait for them to return. The morning of our checkout (10/16/2015), the front desk clerk didn't know how to separate a bar charge from the room charge. I really needed it for business expense reporting purposes. Overall, our experience at this hotel was very poor. I will not be staying there again.

Ramiro G, Front Office Manager at BEST WESTERN Plus Steeplegate Inn, responded to this review
Dear Tim P, Thank you for taking the time to write a review of our property. We take our commitment to guest satisfaction very seriously. I apologize that we did not meet your expectations. I was made aware of the situation and it seems our management team has already reached out to you. Our guests are the most important part of our business, and we will continue to do our best to provide quality accommodations and customer service with them in mind. We hope you give us a second chance to exceed your expectations next time you are in the Davenport area. Best Regards, Ramiro

"Convienent location"

3
12/10/2015

We stayed one night on our way to Iowa city for a football game. Exit right off of route 80. The property is a little dated but was clean and well kept. Excellent service by front desk staff. We had to leave before breakfast was served, can't comment on that. One unexpected issue. We were charged for dining room services of $98.00 when we didn't even go near the restaurant area. Staff did clear this up after we noticed it at home.

"Great breakfast!"

5
05/10/2015

Awesome Best Western. They let us park our motorcycles under the entrance canopy - very safe. Breakfast was a full buffet, which was a nice surprise. Our room seemed brand new. Room was quiet and generous in size. The handicap bathroom seemed very well equipped. Would recommend highly!

"Clean,Comfortable Room"

4
05/10/2015

Our room was super clean which is something you don't see in a lot of motels these days. We stayed in the fall with our American Water Spaniel and had a wonderful room right off the pool area. They had a much better than an average hotel buffet breakfast served courtesy of the attached restaurant. We will defiantly stay here again when passing through.

"Traveling Across Country"

4
29/09/2015

The hotel facilities are fine, but the rooms really need to be updated. Our bed was comfortable and the room was spacious. Breakfast was very good and plentiful. There is an eating facility onsite, but we chose a Red Robin in the area for dinner.

"Nice for Family gatherings."

3
25/09/2015

Great place to have our family stop by for a visit. We enjoyed the the pool. Open area near the Large pool was easy for us to sit & visit with our kids and Grand-kids. A little bit noisy but not out of line for kids playing in and around the pool. Mattress was disappointing. Would be nice to update room furniture.

"James K"

5
16/09/2015

I've been staying here every week for almost 3 years and have always received awesome service from all the front desk staff, restaurant and bar staff and even the maintenance department. I use a CLC rate ( corporate lodging card ) and I'm treated with great respect just like any other guest would be. Rooms are clean and the restaurant food and bar service are the best ! Once again this all starts at the front desk and with the hotel management ! I will keep coming back as long as I can !