Urban Hotel Aix-les-Bains, BW Signature Collection

I really enjoyed my stay. The front desk staff were always very helpful and polite. The room was simple but clean and very comfortable. The spa area was a nice bonus and kept really clean. Excellent location.

Very large very nice 2 room family suite. I liked this small hotel. Right next door to an absolutely beautiful park and just a couple blocks away from all the action of the shopping district. Nice pool, sauna and steamroom.

Awesome family room and spa facilities. Family suite was two well sized rooms, both with yes and separate toilets. Main room also had large bathroom with bath shower and separate walk in shower plus 2 large sinks. The room was clean, tidy and comfortable. Only thing that spoilt it was the back wall of the maim bedroom, I'm sure it was a design feature but to us it just look like a white wall with black mould all over it, so a bit off putting to begin with. Room was immaculate with 4 robes and slippers. Did I say we had 2 toilets? :) Next best thing was spa, pool was at a perfect temp, as was the jacuzzi which seats around 6 people. A nice sauna and hamman/ steam room. The only negative was the lift was out of action so we all had to use the tiny service lift. Which only accommodated 3 people and was very slow. Plenty of underground parking too. If it had a restaurant or did snacks all day and into evening it would have been perfect. Highly recommend this hotel. Aix les bains not so much, bit of a ****hole tbh. Stopover on the way to annecy and strasbourg.

I arrived on 13th September and stayed until 19th September and had a truly marvellous stay. Reception was very welcoming and staff very friendly and more than happy to speak English because regretfully I do not speak French, always smiling and greeting no matter what time of day you were in or out. The room was beautiful and very comfortable, lovely decor, and great facilities including air con shower superb and although it seemed to be open to the room it could actually be screened off, room was serviced every day complimentary water on first day of arrival plus tea making facility. My room had a nice view out towards the Alps and the hotel itself is very central to the main centre and to travel to other places so a great location. There is a swimming pool, spa, sauna and fitness room. Lovely small lounge downstairs behind reception with complimentary coffee. Would I stay at this hotel again, yes most definitely. Would I recommend this hotel - yes indeed without any hesitation. Thank you Urban Hotel and to all your Staff

We found a clean and functional room, with two bottles of local water ad a gift. The toilet with shower and washbasin is open to the room but the toilet is separate. The furnishings are minimal but very colourful. The electrical sockets are in the right place. Much attention paid to environmental sustainability and compliance with anti covid hygiene standards. Reception staff professional but a little slow.

We really liked this hotel. Recently refurbished, nice and bright rooms, and really clean. Great air con which was much welcome in the 36 degrees outside. We chose this hotel last minute and definitely right choice.

Excellent rooms, extremely clean and comfortable. Friendly staff who speak good English. We stayed here for one night before departing to Chambery airport which is very close by. Great value for money. Complimentary tea and water. Breakfast options are available and there is also a spa. This could easily become a 4 star in the future. Very modern decor and in a great location.