Thanks to our city centre location, The Stuart Hotel, Sure Hotel Collection by Best Western is one of the most superbly placed hotels in Derby. The hotel sports a modern contemporary interior and has 100 spacious bedrooms. Our laid-back Liquid bar and stylish XS Restaurant will provide you with exceptional food and quality service to top off your stay. Whether you are visiting for business or pleasure, you will appreciate the hotels’ faultless location. You will only be a five-minute walk away from Derby rail station, with easy access to motorway networks from the A6. The hotel provides cozy singles, comfortable doubles or chic executive rooms and promises you will be sleeping in style thanks to the modern design of each. All bedrooms include flat screen TV's and a wide selection of Freeview channels, so you can fall asleep to your favorite shows. The hotel is close to many points of interests, so you will never be short of something to do. Wyvern and Pride Park football grounds is less than a five-minute drive away if you are watching a match or just fancy a tour of the grounds. For any avid hikers, you will be in driving distance of the peak district and whole host of stunning walks and photo ops. Chatsworth House, the Cathedral Quarter, Calke Abbey, Alton Towers and the Intu shopping centre - to mention but a few – are also close by and definitely worth visiting. If you are looking for a Derby hotel that will make for the perfect wedding reception, then look no further. This modern and stylish, dream hotel has everything you need to create the perfect day, with an experienced wedding coordinator to help you every detail. The hotel puts on a number of wedding showcases throughout the year to give you a little tease of room setups and honeymoon sweets, so you can get an idea of just how magical your day could be.
Sure Hotel Collection
Booked in the wrong hotel...as the Midland is being otherwise used ! My mistake but won't make it again... Breakfast may as well be buffet as it must be like that in the kitchen....appeared within a minute.. Rooms basic and I had what was described as a suite...you get what you pay for I guess as the price was fine but it just didn't do it. Stayed 2 nights, room wasn't cleaned..wasnt mentioned.. Staff were pleasant enough...Agree with the 3 star rating as a whole.
Carrie-Louise Holleran, General Manager at The Stuart Hotel, responded to this review
Good Afternoon PauloTH Thank you for taking the time to leave a review following your recent stay with us. I do apologise that we did not meet your expectations and I will be discussing your comments with our team to improve. We do hope that this does not deter you from choosing to stay with us again in the future. Kind regards C Holleran General Manager
We stayed in the junior suite for a night, check in was fine. On arrival to the room (328) we noticed we had 2 beds pushed together. Bedding and towels were clean (one large towel and two smaller ones to share between the both of us). The shower wasn't too good, small flow of water therefore took me twice as long as normal. The room was very dusty, carpet, sofa and seating stained. I would go as far as to say these need replacing. Breakfast - waited a while to be seated, the was then a further wait for hot water, butter and bread. Cooked breakfast was brought out within 20 minutes, it wasn't anything special. We got a good night sleep and it's free parking. If the price was right we would return as we only used the room as a base, but would probably eat out.
If you want a good night's sleep I don't recommend this Hotel, the walls are paper thin so you can hear your neighbours and people coming and going in the corridor outside (The big gap at the bottom of the door didn't help). There was a screeching noise in the room (seemed to come on when people used the water in the adjoining rooms). The room was very small (basically just room for a bed) and had a view of a brick wall, and the shower was minuscule. All in all the hotel is very tatty and it seems like it's been left to rundown. Spend the extra and go somewhere else!
Recommended as near location of course. Staff very friendly and helpful. Facilities not great. Wifi not good. Safe didn't work. Air con didn't work (but could open window). Carpet grubby. No hot water from very old shower head…… list goes on
Hotel very clean and quiet only issue really was quality of free wi-fi didn't use any of the facilities like bar and dining room as bit expensive and can eat out very cheap locally - staff are very pleasant and helpful - good free car parking
The front of this hotel is deceiving - the modern-ish entrance hides the dated rooms inside. Rooms (at least the downstairs one we stayed in) could do with being brought into 2022. In particular, the ancient windows need updating to resemble something which functions as a window. Generally clean, although very dusty on windowsills and the chairs within the room. Staff were generally not interested apart from one member of the team who was welcoming. If you want to stay in a chain hotel, spend the extra money and go to a Premier Inn.
One of the dirtiest hotel I've ever been in if not paid upfront we would have walked out .Seeing hotels were closed during COVID you would think it would be the ideal time for a clean .Shower just a small flow not enough to wet my hair ..Was going to sit on chair to do my hair then looked at it Ho my god needs to go in skip sticky and stinks .Just glad we didn't book breakfast.Went next door to a cafe great breakfast and lovely staff
Been here a lot over the month and had breakfast many times. I have got to say it as been outstanding. Nothing is to much trouble for the staff here and everyone wants to make it feel like home from home. Such a wonderful experience. Highly recommended you try it.
Hotel looks nice on trip advisor but it's an absolute shambles. Showers are cold and barely work, rooms are extremely small. Staff are great at least the ones that I dealt with. If I hadn't prepaid my booking I would have walked our immediately due to the room size. Avoid this place at all costs.
The hotel is old and in need of a very good clean and some maintenance, we took the upgraded room option and have stayed at lots of Best Western Hotels but this one was just about average at best. Some of the hotel staff seemed almost deliberately slow. The overall room would have been ok if it was the cheapest there but it wasn't. I did however love the little touch with popcorn and sweets. The location of the hotel is perfect for the city and shopping. Overall I would look elsewhere to start but this is an average get your head down only hotel if you don't mind that. I have stayed at worse hotels but honestly with a little work this hotel could be amazing
I visited Derby for business meetings. I booked Stuart due to very central location with free parking. I didn't have any problems during my stay. Room was clean. Service was good. Sumit in particular gave a very warm reception.
We stayed here for 2 nights for a wedding. We booked in and that all went well the room was small but clean had trouble finding the kettle and tea coffee sugar but we did find it all in a draw but not much of any of it for two people. So Friday night and two elderly people in our party looking to get food only to be told the restaurant was not open so would have to eat elsewhere. We went up the road and had a lovely food got back to the hotel and had some drinks in the bar all fine when the young lady was doing the bar but then a man came to do the bar who was hopeless. The barman if that's what you call him did not know about spirit measures or how to pour a pint having to ask for every pint to be topped up and being given vodka instead of gin and then he had no till and had trouble adding up. The next morning got up to get ready for the wedding I started to run the bath could not turn the cold tap on as it was just spinning round so had to reach over to hold it still very difficult to do as it's place in an alcove. I had a shower in the end which was fine. We went for breakfast the young lady who was on duty was very helpful took our order for cooked breakfast and scrambled eggs on toast and told to help ourselves to cereal and drinks which we did the scrambled eggs came but it was an over cooked omelette and was like rubber. The sausages on the cooked breakfast where over cooked had trouble eating them as so tough the rest was ok. Another member of staff ask if everything in the room was ok I explained about the tap in the bathroom and being unusable he said he would get it fixed later today I also told him about a constant tapping sound from the heating pipes which made it difficult to sleep at night but he did not seem to want to know about that. So that's the good part now onto the wedding. We went to the service at the church and arrived back a couple of hours later with staff walking round not seeming to know what to do the drinks for people on arrival not ready and when they did start they soon ran out of orange juice and took an age to get more. The bar was not well stocked and soon ran out of draft beer and no ice available for drinks and the staff did not seem to know if they could get any. After a few complaints from others in the wedding party they sent someone out to get more ice. The horderves served as guests arrived where still frozen in the middle. We moved to the wedding room and we're seated for speeches before the food being served. Soup to start leak and potatoes what could go wrong well let me tell you it was burnt not sure why anyone would serve it to guests even had the black lumps from the bottom of the burnt pan in the soup and that's all you could taste. Well on to the main roast beef looked like something the cat had brought up shredded with mushrooms in it and served with mashed potatoes peas and mushy carrots yes mushy carrots oh and burnt gravy to go over it not sure what chef would serve it. Well pudding was edible meringue with strawberries green leaves left on cover in what tasted like spray cream on top with a ice cream sauce round the edge far to sweet and badly presented. I felt sorry for the bride and groom who could do nothing. Many guests complained to staff but they seemed not to care about it. Very poorly organised staff made the service slow and that can only be blamed on poor management. The evening went fine a good buffet and disco all went well. If it was my wedding I would be looking for a refund on the food in the day as completely spoilt a beautiful day which you will never get back that day. They never turned up to fix my tap or the tapping noise in my room reported to the staff again not sure if it will ever be fixed room 126 if you get it bad luck. Warning don't book a wedding here I felt sorry for the people setting up a wedding on the Sunday hope it got better for you.
The restaurant was not available due to wedding parties using it. The breakfast was the worst I have had. The bar was not very inviting. The rooms were very tired looking but were clean. The shower was unusable.
A very tired hotel, with severe lack of breakfast facilities, and a poor experience in trying to obtain a refund for breakfast. What is classed as a junior suite, the room did not live up to expectations. Despite knowing 2 guests would be in the room, only 1 towel was provided
We stayed here for a wedding. Staff were polite and friendly on arrival, however we were a family with a toddler and buggy & were told they didn't have a lift so we struggled to take all our luggage up 2 flights of stairs to our room. Another guest had to help us, not any of the hotel staff. Room was basic but clean. Not enough staff on shift to cater for a wedding. Its like they couldn't cope. Ran out of glasses. Card machine went down in the evening so people who didn't have cash couldn't buy a drink. The wedding room was too small and all the tables were really close together. Breakfast was a shambles. Came downstairs to people waiting for tables and 1 member of staff rushed off their feet. Not enough tables or chairs for people to sit at. Was ridiculous. I felt terrible having to ask the waitress for a cooked breakfast but if I hadn't, I don't think I would of got one as she had no intention of coming over to ask. Luckily you could also help yourself to tea & coffee, cereal etc. Just aswell as had hungry children to feed. I definitely wouldn't recommend staying here or having a wedding. The way the hotel is ran is not satisfactory. They need more staff on and to be more organised. Extremely disappointed.
The hotel is dated and the room booked as an accessible room is not. Access to the shower meant a person had to be able to walk into the show. Combination of corridor size lip on shower. Access to the room was via a narrow corridor and required 2 * 90degree turns. And the angle of the door required the same again - it is very tight for anyone who has anything other than slim wheelchair. To enter and leave the corridor which the room is on there is a manual door. The duty manager suggested it is acceptable to have to ring reception to be let out of the corridor. Finally we were due to stay their to conduct a disability review in the local area and had booked a meeting room. Access via the inside of the hotel was via a door and corridor that was not accessible. It was suggested it is acceptable to leave the building and enter via another entrance. We didn't stay in the hotel after seeing this and booked elsewhere as we didn't find this acceptable. The duty manager couldn't see that this was problematic or discriminatory. The hotel was dated, sign outside falling off, water pouring out of a tube on the roof. All in all the images on the Best Western website are not representative of the rooms we saw, downstairs and bedrooms.
Tatty hotel, overpriced - there was no lift and no offer of help with suitcase. I was met with the news they could not provide food as the restaurant was closed. Decor throughout is very tatty and tired. Constant emails for 2 days before visit with the same information.
the best bit of this hotel is the promotional photography. I actually picked up the photo on a laminated card in the room to say to my partner "wish we had this room" and then realised we did!!! Even if the room we had was a single, it was still tiny. Needed a 3 point turn in the bathroom so you could sit on the loo and still knees were under the sink! No restaurant open on a Friday night, no cooked breakfast, a stand for the case in the bedroom but absolutely no room to open it to use..... I could go on. A young staff who were very pleasant but they will learn nothing about the hospitality industry here. Seemingly not cleaning rooms due to COVID, surely this should be imperative. Do not stay here. No idea how Best Western are allowing this standard.
Worst place we have ever stayed in the uk. The hotel is clean but very worn and jaded. Staff are lovely but they have some very strange practices. No cooked breakfast so you have to go out to the greasy spoon next door. no make up of rooms “unless requested” and apparently leaving the PLEASE MAKE UP MY ROOM sign on your door from 9am until 10.30 pm is not enough to prompt a change of towels and empty of bins. Small room and gymnastically small bathroom. It was like being on a cruise ship without the benefits of cheap booze and bright sunshine. The hotel bar has a very poor stock with no single malt from any distillery anywhere in the world. All in all it is charmless place to stay and when I complained to the general manager he had the temerity to suggest that the service was ok because of covid. Clearly all the other hotels I have stayed in recently do not share this view. I repeat, worst hotel ever in the uk for me and it undermines my confidence in Best Western as a chain.
Comfortable clean room for one night but the hairdryer didn't work and there were several bags of laundry blocking the corridor and fire exit outside my room - see the photo. Breakfast was pretty meagre fare but you can't expect too much for £44 B&B in a city centre. Free parking.
Terrible nights sleep thanks to knocking sound in wall all night and extremely uncomfortable bed. Incredibly worn out room; worn carpet, broken furniture, mold in bathroom, AC unit broken. After little sleep even the coffee at breakfast was undrinkable. Staff were pleasent but no one available to check out when i left.
I held off writing this year back from customer services after I complained on my feedback questionnaire. But after their response and pathetic excuse for “compensation”, I am now writing this. All of the information provide is truly accurate as reported to the reception manger and on the feedback. I arrived at the hotel and from the outside it looked pretty nice, reception was bright and clean and looked newly refurbished. Checked and then was pointed in some form of direction to my room which was on the second floor. I travel down the Warren of corridors and up the stairs to my room which was a junior suite (which I paid to upgrade to). This is where the good bit ends. I walked into my room it was was little more than a normal bedroom with a sofa squeezed into it. Main room - the room was ok. The furniture was tired and dated. The bed squeezed every time I moved and was two. Singles pushed together. No kingsize mattress, just two singles pushed together allowing me to sink into the gap between the two mattresses. The bed linen stained. The pillows I had booked the room for double occupancy and only had two pillows on the bed. The spares were in the wardrobe, unmade. I had then make them up myself before use. Now, another problem with the pillows is not one of them matched. 3 different sized fibre pillows and one feather, leading to an awkward sleep. The pillows were extremely well used, lumpy and horrible. After making up the bed I decided I would sink into the sofa and relax, how wrong would I be! The sofa was broken and had been fixed by inserting a plank of wood under the cushions which did not give way at all! That's right, you're practically sitting on a wooden bench with a thin cushion on it. I decided to lay on the bed and watch TV, which I did, but then decided it was too uncomfortable because every time I moved slightly it would squeak like mad. Not that it would normally bother me but because the walls were so thin, I didn't want next door think I was up to anything. I went down to the restaurant which I was assured would be open from 5-8pm, I went in and waited, no one was there to greet me or seat me, so off I went to find a shop for some food. I got back had some nibbles and then went to have a bath thinking I could drift away in a hot tub of water and relax, but yet again, how wrong was I. It was 3/4 tub, not a full one so I was crammed in like a sardine! So I got out after about 15 mins only to find I had no towel on the room so had to dry myself with the bath mat and head down to reception, who kindly sorted me out a towel for the morning. I got into bed to sleep, but I new after 10 mins of being in bed that that was not going to be as easy as it seemed. You can hear every car and person pass by the hotel. The walls are that thin that I thought the neighbour was actually asleep snoring in my room. In fact he may as well have been in the same bed as me! After about 2 hours sleep, I got up to have a shower and pack up to get out of the absolute hell hole. I jumped in the shower only to find Luke warm water and looking at the sheet head, it had not been cleaned in a while as there was a black scum on it the when a finger is tabbed over it, comes straight off. That REALLY made me feel clean! Anyways, packed up and went down to check out. I informed the reception manager about all the issues, she's didn't seem to care really, just said that she would pass it on (which I'm doubtful she did as she didn't take any notes of the faults). I then managed to escape hotel hell and carried on my day. DO NOT STAY HERE IF YOU ARE EXPECTING A DECENT NIGHT SLEEP! READ THE REVIEWS, LIKE I WISH I HAD!
I was there as part of a party of around 50 for a Dinner Dance, have been there before Covid struck for the samw event and you could not fault it. What a difference experience it was this time ! Starter of Prawn Cocktail just Prawns on sauce on lettuce, no tomatoes, cucumber oe even a slice of lemon ! Main course was served on freezing cold plates, food was barely warm, and they bought our table a small dish of veg AFTER we had finished our food ! Only good thing about main was the chicken was lovely and tender, but only warm ! Dessert I had Apple Crumble and custard, a decent portion, but again only warm. The hotel DJ did a fab disco, so well done him. Then there was breakfast ! Only continental breakfast, Not the full English as well as have had on our last stay ! Apparently, There was no chef ! Bagels were rock hard and not edible ! Constantly running out of food and having to wait. There was only one staff member in the restaurant for most of the time doing her very best to help with the receptionist coming to assist when she had no one at the desk. Definitely the fault here lies with the management. I felt sorry for the staff/lack of having to deal with this. Will not be going again, very dissapointing.
Adam Dawtrey, General Manager at The Stuart Hotel, responded to this review
Dear 123glendac, Thank-you for taking the time to leave us a review, even though your experience wasn't the experience that we would like you to have taken away with you - all feedback is vital to assist us to ensure that future stays of other guests, along with yourself if you do choose to try us again in the future are improved. I am glad that you enjoyed the DJ at the event. Warmest regards, Adam Dawtrey, General Manager
So bad it was funny On checking in our booking was not on the hotel system. Radiators had not been turned on, so cold room. Had to play hide and seek to find the tea and coffee, it was hidden in a draw. Both rooms we stayed in were large, bed comfortable, bedding was clean and fresh. But lacked mattress/pillow protectors. It looks like the hotel are trying to decorate, but looks like touch ups, paint splashed over the bedside table and phone, clearly the decorator needs to put their glasses on. Room only set up for one person ie only one set of towels and toiletries. Asked for another set of towels, was brought a hand towel. Asked again for a bath towel, was brought two hand towels! After day one toilet stopped flushing, cistern would not fill with water. Moved room. Sunday 7.45am the music started in reception. 10 mins later an alarm started across the road. A very disappointing Breakfast experience - hot selection only breakfast baps which consisted of precooked bacon/sausage, scrambled egg which is warmed up in the microwave, bacon was rock hard on the first morning, slight less brittle on the second morning. Juices tasted watered down, tea/coffee pre made in flasks, unpleasantly stewed. Danish pastry, crumpets and bread left uncovered. No tongs. Fruit consisted of limp looking apples and oranges. Unfresh Danish pastries. Service was like a faulty towers experience ; ) On the plus side, great location for the town centre. Reception staff were excellent, professional and friendly, they did their best to rectify the issues above. However management did NOT reply to our email detailing the above! Our hope that the new management would take on board feed back and make improvement sadly fell on deaf ears.
Adam Dawtrey, General Manager at The Stuart Hotel, responded to this review
Dear Raine12345, Thank-you for taking the time to leave feedback regards to your stay with us - it is disappointing that you left with the impression that you have and I can assure you that we are working our hardest to ensure that the hotel is the best it can be for each guest whom we welcome through our doors. We did recently acquire the hotel to our group and have already made a start to make positive changes to each area - I have taken your feedback regards to decoration and maintenance to our maintenance manager for further inspection. We are actively working hard on improving our breakfast offering and can assure you that any such feedback regards our breakfast selection is discussed and acted upon to ensure the experience for future guests is a more positive one. I hope hope that you choose to give us a try in the future, in order for us to show you the standards that we strive to deliver and wish you the very best with future travels. Warmest regards, Adam Dawtrey General Manager
The wifi in given room was poor even though I asked for good reception, once moved it was good. Not told on check-in that restaurant would not be open, even though given a menu to peruse! Breakfast choice much reduced compared with 2019
Everything in this hotel is a bit run down. Staff were very good and the location works well for the city centre but otherwise not worth the price. There are other hotels in the immediate area that are better
I have stayed in The Stuart in Derby many times over the past 4 years. My experience has always been good, the staff friendly and helpful, the hotel clean. I think some people expect prefection for £70 per night, but I don't! For the amount being charged per night this hotel GIVES EXCELLENT VALUE FOR MONEY.
Welcoming, Friendly and Efficient Staff - we were made to feel very welcome nothing is too much trouble!! Calm, relaxed, and spotless environment.. Although we didn't eat breakfast the continental spread offered sounded lovely, Drinks in the bar (white wine) were of good quality and reasonably priced .. great location to explore central Derby..short walking distance to the main town /shops /bars etc
Visiting here for a family wedding. We decided to pay more for an 'Executive Room' but don't be fooled by this heading. Yes, you got a bigger room, with a sofa and a coffee table included. What you don't know until you walk into the room, that you actually have an outdated, tired looking, dirty and musty smelling environment. There was two of us in the room, but the hotel only provided ONE TOWEL! It took three requests for one of the staff to bring us another towel. Not a difficult one to put right! We also discovered that we had NO HOT WATER!! The hotel then changed us to another room. That room was a slight improvement but again it was not clean and had that tired looking musty smell. It had hot water but the shower wasn't great. Now onto MEALS! The hotel was informed in advance of our menu selection as there was about 20 of us. Some guests were vegetarian and/or gluten free. Their evening meal menu was very restricted and nothing on there suggested anything was gluten free. When we asked the staff, none of them were sure or how they could accommodate someone with a gluten intolerance! One of the menu options was Salmon, so this was ordered as it was the most unlikely dish to have gluten. After about an hour of sitting there at the table (remember, this was all pre-ordered!) , Out came a small piece of salmon (probably bought from a local supermarket) with a carrot and 4 small pieces of sliced potato. that was it! This was raised with the Regional Manager who was helping out who also queried the size portion but didn't actually be pro-active and question this with 'the chef' before serving it up? I ordered the mixed grill and asked for the steak to be medium rare. It came overcooked! In fact all those who had the same order had the same outcome. other guests sitting down who were part of the wedding party also had issues and complaints about their meals, not just us! One of the dessert options was Sticky Toffee Pudding. what was produced was Treacle Sponge!! BREAKFAST: Continental breakfast on offer. The bread put out was dry, there was cold meats that were left out in the warmth of the room and not in a chiller, so it looked so dried or actually probably not fit for human consumption. A cooked breakfast was on offer. Eggs, bacon sausage, baked beans and mushrooms. Eggs, could be scrambled or fried. No option for poached or boiled eggs? No, the chef did not know how to do those! (he's a chef, right??) My 'cooked breakfast' arrived. not very warm as it was served on a cold plate. Scrambled egg was about a tea spoon full as was the baked beans. Bacon and sausage were ok but only 'warm' as not helped by being on a cold plate and probably left on the side in the kitchen for about 5 minutes. Again, very poor! We were fearful about the Wedding Breakfast later in the day if this was the standard of meals. To be fair, this actually turned out better than we thought. The room of the wedding breakfast was set out really nicely. A big difference to the experiences of the past 24 hours!! After the meal, we were asked to vacate the room so they could prepare for the evening party. We had booked to stay in for that night but were so fed up and demoralised by the very poor hotel standards, we decided to packed up and go home even though the weather was very poor with heavy rain. Better than suffering another night there! I will point out that the staff were very pleasant and helpful. The Regional Manager was on site and trying her best to take on board all the comments and feedback. From my perspective, there is a massive amount of improvements need in that place and was very poor value for money. Best of luck for those who have booked in to stay there!
We had an overnight stay here following a wedding we attended, on first impression the lobby was inviting and modern, friendly staff, easy check in process, however walking to the rooms and on entering the rooms they were very basic and old, cleaning standards well I wouldn't say they have a standard! The furniture looked like it had been used since 1930's, the dust and cobwebs in the room and dirty marks up the walls. The telephone was dirty!! For us the standard was definitely not worth the money we paid!!! The actual wedding was lovely staff very attentive and welcoming, food supplied was lovely! Just a shame the rooms let the whole experience down!!
Stayed at this hotel & have never had any problems or complaints, not this time. Checked in to find we had been allocated a single room, ground floor as requested because my partner has trouble walking. So we had to return to reception to ask for another room, which we got, but heavens, it hadn't had a good clean in a long time, dust, cobwebs, finger marks all over, grubby furniture & carpet. Only 2 pillows, rang & asked for 3 as my partner likes to sleep with 1 between his knees, was given 2. Went in for breakfast to find no sign of staff anywhere & a very sparse continental offering! I even had to go looking for plates, still no staff. We then realised no cooked breakfast was available, a member of staff, well I take it she was, no uniform, eventually appeared after we had made do with what was there, added some more cheese & cooked meat. Should have stayed another night but decided to cut our losses & leave. Pleased it was 2 4 1, won't be returning.
Good points- Hotel is only 5 minute walk from the train station, free parking and the staff are friendly. Bad points- Hotel is dirty, bed was very uncomfortable and no hot water for the shower or sink. Went to Brenda's cafe next door for breakfast. This was good and is open 7 days a week
All the staff are helpful and they are always there when you need help or something doing Comfy beds and best service provided in bar I definitely come back again One of the best hotels I've stayed in. The central manager go above and beyond to be helpful
Stayed here last night but would not stay here again! The bathroom was not very clean. No power in the shower The bedroom was dusty and the carpet is stained and both the sofa and the carpet have not been hovered properly. The mirror was dirty Not a double bed, but two singles put together so there is a gap in the middle, therefore not a comfortable night's sleep. Double glazed window drafty and you can hear the road as the window is not sealed properly ( i fit windows) Cobwebs hanging from the ceiling website states our room should have had cookies included in the tea and coffee items but there weren't any. It also states slippers but again these are missing. We went down to breakfast at 9.10 to find a very poor selection and amount of food, and was told there were no further pastries as breakfast finishes at 9.30! There were couissants at all. The toaster took forever. We weren't even offered the cooked breakfast. There was no manager on duty to complain too and the duty manager is not authorised to deal with our complaint. Other guests were also complaining of similar issues with their room and the state of breakfast.
we walked in to check in on a Monday 24th at around 23:00 where we were being stared at by a very drunk man that looked like he had just walked in of the street he had what looked like red wine stains all around his mouth and on his teeth as we were trying to check in the man introduced himself as the general manager of the hotel how unprofessional this is not the way people should be greeted in to a hotel I feel so sorry for the two guys behind the reception they looked so embarrassed
Chirag Virmani, Owner at The Stuart Hotel, responded to this review
Thank you, Scott, for taking the time to leave a review, we appreciate all comments. Firstly, let us apologise for the greeting you received; this is not the company's expected way of greeting any visitor. Unfortunately, this circumstance happened which is something we are not proud of and assure you and all future guests that nothing like this will ever happen again and is being dealt with internally. We hope you can accept that this is a one-off and a very unusual occurrence. We would love you to come back and experience a great stay as we value each guest that visits. Thank you for your understanding. Best Regards,
This room is off a stairwell and therefore subject to a lot of passing noise throughout the night. It was described as a standard room lol. I have stayed at the Stuart on a number of occasions with no issues just avoid this room.
Bathroom was dirty, black mould around taps that actually dislodged and floated in the bath when filled. Black mould around handles etc in the bathroom. Uncomfortable sleep as bed was 2 single bed put together very badly.
Did not eat in the hotel but room clean and tidy. Staff and management very friendly and a friendly atmosphere in the bar to unwind. Would definitely use again for a short stay as very close to the centre and a short walk from the train station.
This was my first visit to the hotel. It's located close to the City centre and rail station and has off road parking. The staff were very helpful. Particular thanks to Sam and Adam. I was staying on a room only basis. The reception and bar areas were clean, tidy and smart. It was noticeable that all reasonable steps had been taken to make the hotel as Covid-19 safe as practical. My Room........I had a standard double room on the ground floor at the rear of the hotel. It was clean, well serviced and very warm. The facilities were exactly as described. The bed was very comfortable and the en-suite bathroom practical and clean. The size of the room did mean that there wasn't enough space to sit at the desk easily because of the proximity of the bed to the desk. That said, I cannot complain as I was given a free upgrade from 'Cozy Double' to 'Standard Double'. This is not a luxury hotel and they have never claimed that it is. For me as a solo traveller it met all my needs. I was very happy with my two night stay and have already booked another stay in April. Thank you to all the staff, never forgetting the housekeeping team without whom, the hotel couldn't operate.
Staff really friendly and helpful. Food very good, hot and tasty and great prices. Room Great for family. Bar prices reasonable. Bed, breakfast and dinner great value. Highly recommend. Will Stay again
Good quality. Good and friendly service.... Difficult for 2 people to move around due to the choice of furniture for the size of room. Bathroom extractor fan was broken although fixed quickly, it was inadequate
Very average hotel, Have ued it in the past but perhaps not the best choice in the future. Staff , I must say were very helpful especially the pregnant lady who even served us drinks as the bar was closed early due to shortage of staff. No breakfast available although booked as again shortage of staff which seems to be mentioned by reviewers over some period of time. No mention was made about a bedroom package of food but that wouldn't have been pleasant anyway. What was disappointing was the fact there was no shower gel or shampoo in the bathroom which is the first time ever I have experienced this in a hotel. Again I should have looked at reviews as others have mentioned it and apparently you have to ask staff if you want such luxuries! Overall, it's seen better days and the fact than management never give a reply to any criticisms on here generally means they have no answers or simply do not care as opposed to the matters being short term staff shortages. Try Jury's Inn or similar next time where the hotels are better run by management
First of all the staff were excellent. However the room was like an ice box when I arrived. It was swiftly repaired by one one of the team. The breakfast didn't happen as we discussed it and the thought of it arriving in a bag to the rooms didn't appeal to us. Rooms were not the cleanest for the prices, it's a shame because it's in a fantastic location, free parking and could have been so much better. Sleep what was that as the function room below us was in full swing
Room not double glazed, window needing replacement as doesn't close properly. Defective heater provided as room central heating not on. Hotel desperately requires refurbishment. Floors, walls and ceilings all marked. No basic room refreshments I.e tea coffee/water. Constant leaking gutter with dripping water which is easily heard due to single glazed window. I would not stay in this hotel again
We stayed here 1 night as I was back to visit my mum from Norway. Had seen some dodgy reviews but I got the hotel for £8 for the night through hotels.com and some points id saved so couldn't moan. great location next door to Brendas cafe... We arrived 21st Nov around 12.30 and were told no rooms.. they let us freshen up in the toilet and saved our luggage as I was going out for lunch. When we got back around 17 the lady was brilliant. She was dealing with a difficult customer but dealt with him very well. She was good with us and we were checked in in minutes. The room was surprisingly big and very very clean. the beds were firm and good and pillows were fine too.The next morning I thought we checked out at 12 but it was 11. The kind lady said no worries stay until 12 as not so many new bookings next day. Nice touch. overall great stay, friendly staff, the pregnant lady was very very polite and friendly. but all staff from the first guy at reception to last lady, they were nice friendly and fun. Would recommend and id def stay again as location to trains and city is just perfect.
The radiators did not work and on previous occasions we were only provided with one bath towel between the two of us. On one occasion we paid in advance for breakfast and found it would have been cheaper if we had not paid in advance, We have provided feedback but n body has contacted us with any apology.
Menu very limited and food was what I would describe as industrial. Room was clean but the central heating pipes knocked throughout the night. After being fixed there was then no heating. Lighting in the room was poor and it was difficult to see to put on makeup. Staff obviously untrained. Manager did her best under what were difficult circumstances.
poor check experience, assume everybody has a qr reader or smart phone to check in, you dont get this messing about in other hotels, cold room and radiator turned off on the coldest day of the year, fan was noisy in bathroom also
I visited this hotel in November 2021. On the Saturday evening I was woken by an argument in an adjacent room. This was reported to the Duty Manager who was completely uninterested in resolving the issue. I complained to the Operations Manager after my stay and did not even get the courtesy of a reply. The management are completely uninterested in the customers. There main focus seems to be up selling room upgrades. Poor value for money and poor service.
The staff at the front desk were helpful during the check in process, providing directions to the room and taking my order for my breakfast bag for the next morning. However, when I arrived at my room, I noticed that the floor had not been vacuumed very well - there were plastic tags like the kind attached to new clothes on the floor. This highlights that attention to the cleanliness of the room after cleaning was not adequate.
Unfortunately this hotel was disappointing. We always stay at Best Western Hotels and this hotel just let them down. There was no breakfast available (which we booked) but instead a bag of "breakfast buttie", kids juice box & an apple with a coffee alternative that was vile. The room itself would have been "cheap & cheerful" but the lighting was poor, bed too soft & was not vacuumed. The lighting was dim & flourescent (if you can even have such a mix) and the walls were paper thin. Overall, not a great stay even if it was only for 12 hours. The staff were pleasant however and there was free parking.
Stained bedding. Room smelt of cigarettes. Dusty. Stained carpet. No heating in bathroom. Dirty bathroom. Poor water pressure. Drafty, dirty windows. Needed redecorating. Breakfast awful. Bed rickety. Cold. Overpriced.
I stayed for two nights with my wife and friends for a sociable weekend. The hotel was spotlessly clean, and, even though we were an hour early the friendly receptionist checked us in efficiently with a very friendly warm welcome. The receptionist explained that due to Covid the restaurant would not be open for breakfast. Instead a hot breakfast roll would be delivered to our room. I was a little disappointed about breakfast but, I wasn't disappointed about the roll which was quite large and contained sausage, bacon and egg, plus orange juice etc. etc. The only thing I could comment on but, they did a great job and the room service breakfast was fine. Our whole stay was successful with friendly staff, clean rooms and a weekend with friends. Successful - Yes, would I stay again - Yes.
Overpriced for the room. It feels very outdated and wasn't very clean. cobwebs on the ceiling etc. No soap available and I couldn't get hot water in the shower. The only good point goes to the plug sockets near the bed.
Firstly actually booking a date for the meal was problematic. When I phoned the booking could not be accepted and I was advised to do this via two email addresses. A booked date was finally agreed after much confusion between the two emails. On arrival at the hotel no spaces were available. On entering the hotel there was no one to greet at the restaurant so the hotel receptionist tried to assist. Finally someone arrived and we were seated and given a menu. We were advised we were not able to order the mixed grill or the 8oz sirloin steak (although 8oz steak was supposed to be included in our offer) - we could alternatively have a 4oz steak due to it being a groupon offer. We chose several options from the menu but were advised that most were not available at that time. We were eventually told we could have an 8oz sirloin steak but would incur a supplement but when queried were told there would be no supplement. Coke arrived in a can and no alcohol free lager at all was available. Our starters arrived but items were incorrect or missing from both. The main meals were ok but with a lot of confusion between the staff the actual length of time taken for our meal was two and a half hours which seems unacceptable for a two course meal. I would rate the service we received as 'very poor'. I would suggest the communication between Groupon and the hotel should be improved so customers know beforehand exactly what to expect.
Very helpful staff who went above and beyond to give great service, especially the women at reception and the new general operations manager on the night of my stay, 3rd November. Thank you, much appreciated!
I honestly haven't stayed in a hotel as bad as this. There were cobwebs on the ceiling, dust everywhere and the edges of the carpet were filthy. Outside our room was a bucket catching rain water under a hole in the ceiling. For the price we were really disappointed.
We only stayed one night and briefly used the bar. The hotel was clean and comfortable with free parking on site. Just a 5-minute walk from the Derbion Centre and the railway station, so perfect for what we needed. Would stay here again.
Ideal location in city centre but away from hustle and bustle. Friendly staff and quick check in. Rooms are very basic and a few stains on walls and carpets, also the coffee/tea in the room didn't taste good but nothing to majorly complain about.
A good hotel in a great location. Friendly, helpful staff who were willing to help and assist if needed. The building to do with some redecorating to freshen up the appearance, but all in all a nice place to stay.
The room was not very clean and was very dated. It was described as a ‘suite' but was just a normal room with a very unclean, ripped sofa in it. The bathroom was extremely unclean and dated. The ‘king size bed' was two single beds pushed together with lots of broken springs which made a loud noise every time we moved…although the location was ok, I would NOT recommend this hotel. I'm sure there just be better ones out there. It was WAY overpriced for what we got. Really disappointed!
Single duvet on the double bed.. Loud noises like airlock in pipes at midnight 1st night and between 8.3p and 10.30 next night. Resturant closed at weekends. Nothing online or in lobby to advise. Bteakfast (included in room price) was a roll. Only 1 portion arrived 1st morning (and was inedible). Told staff no breakfast 2nd morning and 2 portions turned up. Shower was rubbish and plug didnt work in the sink. Shortage of bathtowels so only 1 per room. Several friends also stayed here at the same time and had similar problems. Just horrendous.
The room had mould all over the floor, damp and cold as heating was not working. They were about 3 side lamps but none was working. The room was like a box we couldn't get were to step especially with a child.(pictures and room number on request). I just hope no one else experience what we did and every room that have this problem get repaired before giving them to guests.
0 out 5 Not clean at all. I have stayed in hotels around the country but this was pure unhygienic. With covid around this hotel should know better dirt stains other guest drinking glass. pay this amount of money for trash we both Checked in and checked back out straight away manager was un helpful as well
The hotel was very short of staff .the breakfasts was fine but had to send out for brown bread .The evening meals ,the starters and puddings were good but the main courses were overcooked or reheated and were of a poor standard .Because of COVID the staff did not enter the rooms during our stay which was a very good idea .None of the rooms had walk in showers which was very difficult for the party that I was with and they ran out of non slip bath mats our tour manager had to order some from Amazon ! I cant understand that while the hotel is not busy at this time baths are removed and showers put in . I will not be recommending this hotel to my friends , until showers are installed
This hotel like all hotels was very short of staff but what they lacked in staff they made up for with a massive great big Heart, they also struggled behind the scenes trying to get food with all the shortages every day they coped we believe the staff and management need a good pay rise
Hotel reasonable on outside. My room a little bit small. Shower on cold had power but when hot water was put on power dropped very low. Breakfast was in paper bag reasonably quality? Evening meal was not the best l have had for £30
Needed to check in online which wasn't easy for us as neither phone recognized the QR code, may be ideal for some people but not for people like us who aren't very techy. Rooms were decent size and had everything you needed. Free parking and very close to town. The receptionist was very helpful and really friendly.
Very basic hotel but cost effective for city centre stay with car park. Very warm room so needed fan as window did not open far. Had to pre book breakfast to be delivered to room; I would not have paid for breakfast option had I known. One breakfast did not arrive and the one that did was very disappointing. Awaiting refund for this.
well i paid for upgraded room and room was still poor for money breakfast in room was poor rubbish left in draws and no soap shampoo suppied in room had to ask and was told i have to pay for a bottle of water in the past best western have been good but if this is what they standards are now then its sad
The Best Western Stuart Hotel is very close to the city Centre and quite accessible. The staff, particularly reception staff are very polite and welcoming. The room we got is good size with very decent bed. The Carpets need attention but all in all this is not a bad hotel at all. The rating says its 4 Star but I would say its a good 3 star. Onsite Parking was a great help.
I booked a meeting room to hold some interviews and was so impressed by the hotel's attention to detail. There was directional signage already up when I arrived. The room was also set up in an interview layout, with bottles of water and coffee/tea all set up. It made my job so much easier, not having to rearrange the room and go looking for drinks... and I'm sure set the candidates minds at rest that they could easily see where they were going, and could have a drink before they came in. The staff were so friendly and helpful, and almost second-guessed what I needed.
Room was half painted one colour and the top half another literally just been left half painted, blood on shower curtain along with hairs in bath, meant to be a king bed but was two singles punched together so gap in the bed, double quilt in king cover so lots of excess sheet. The room was awful, although we did get moved it was a double bed which the leg was broken and although it was clean overall needs a good refurb, window was held closed with toilet tissue in the handle. Horrible smell in landing area and bathroom, like sewerage really by far one of the worse I've stayed in.
All that I said in my previous review of here still applies, had another great couple nights here, handy access to petrol station at end of street towards shopping centre, good shopping centre, Cosmos, lots to do.
2 nights away booked for a friends mini break though find me a gift. Room was small but clean and tidy. We did have to ask for more tea and coffee for the second morning as no housekeeping visits during the stay. Room was extremely hot and uncomfortable even with a fan, had to ask for a second and still not able to sleep, clearly they are aware of this problem as we're not surprised at the request. Only room breakfast and no evening meal unless prebooked. No info re what's on in the area or local good restaurants available. Was shampoo and shower gel but no soap! Would not book again
When we arrived hotel look nice it looked like 4 star should . We filled in booking form and we payed for breakfast when we booked online. When we checked in we got told we couldn't have sit down Breakfast in Dining area, We could only have breakfast in rooms which would only be a balm of bacon egg/ carton of fruit juice/muffin. Not what I payed for but ok fine . When we got to the room it was disappointing. Only two hangers no soap of any kind dust in the Room on shelves . Bed was good towels nice an soft .over all very disappointed . Next morning breakfast arrived before the time we ordered. The poster was waiting for us to answer the door he was walking away by time my husband got to the door and when it arrived it was cold we couldn't eat it. Would not class this 4 star . Only dropped 1 star from it because of covid I know its difficult but they should have soap and showers gel or something in bathroom. They should tell you it's no sit down Breakfast.
unable to have cooked breakfast, only private group, could not have evening meal because private group. Made to feel second class citizen. cobwebs on bedroom ceiling/old.no toilet roll holder for ease and poor quality. Bedroom door would not shut unless forced it which then BANGED. Asked for more t-roll x 2,had to go down to reception to fetch to get some in end.. Bar only open at 4pm have stayed here before and was happy but NOT this time
Well where do I start with this absolute hell hole we were staying here as we were meant to be attending an event we went up to the hotel which bare in mind was meant to be a premier room not quite sure what they are classing as premier it was filthy we had stained towels on our bed the pillows had yellow stains on them the floor looked like it hadent been cleaned since god knows when nets hanging on for dear life toilet seat hanging of was literally awful we both refused to stay there went back down to the main reception desk to some rude member of reception we were then approached by the manager who asked what the issues was apologised and said she will refund us I then drove 4 hours back to Essex at half 11 at night to avoid staying on top of all of that I have called 3 times emailed 3 times as no refund has been given and all there doing is ignoring me! But put it this way you might aswell stay in a hostel it is absolutely awful and they all need a lesson on customer service!
I walked in to the reception area to see if I could book a room for couple of evenings and the stench of stale cigarettes filled the reception area, so decided as a non smoker not to stay. I would imagine with the hotel not being used that much that staff and guests have a crafty smoke
Contrary to what we'd read on some other reviews, we found all three members of staff we dealt with to be very welcoming, friendly and helpful. The room itself was clean and comfortable, although it was very hot. The winter-thickness duvet didn't help in this regard. The breakfast bag was so-so - a tasty bacon, sausage and egg bap (sausage a little overdone), a pain au chocolat (over-baked and bitter), orange juice and a pretty unpleasant coffee. With plenty of free parking, and a convenient location, the hotel served its purpose well.
Friendly staff but very average hotel. The room was tired, the bed was hard and it was unexplainably hot. The bathroom was clean, but the ground floor window looking out on the car park really needs a proper blind. (Don't take a shower!) The part of the window which opens was broken and would not close. On the plus side, the breakfast provision was actually quite nice with a substantial hot breakfast sandwich, pastry, tea and juice provided. As I was travelling on my own for work, it was OK, but I would probably not stay otherwise.
The manager had very bad inter-personal skills when checking us in. There was no prior reason for such behaviour from her and single her staff (at the time) as we were asking such simple questions and trying to find out simple information. SUCH HOSTILITY and then even when asking breakfast and basic amenities she became even worse in her responses which lead to us being verbally forced to leave. Would highly not recommend (for the sake of peace of mind)
On arriving we were greeted by a pleasant chap at reception, unfortunately from there it all went downhill. We asked for two rooms to be near together, one was on one floor the other was total opposite end of the hotel. Leaking and dripping shower, very tired looking rooms, clean enough but in need of some updating, extremely warm. the noise from people coming up and down a very creaky staircase late at night as there was also a wedding being held at the hotel. No towels in the room or cup hot drinks, several trips to and from reception to aquire things.Chap from reception came up to stop shower dripping just took it off the rail and told me I was lucky it was working at all.!! We went into the bar for a drink waited for 3/4 hr to be served after asking several times if it was actually open. Restaurant was closed which I find bizarre over a weekend.
Not the best of nights Hot rooms with very small fan which did nothing yo quell the hot night. The staff was so impersonal and did not engage with their customer. The rooms would have been cosy if there was AC
Not the Hotels problem, but noisy guests till 3am on the first night. On the second night a bit better noisy guests stopped at 2am. Carpet in room threadbare, furniture chipped and rubbish in drawers. Would not provide additional pillows when asked, only one each provided.
I had one room without curtains where people could look in from the carpet with literally a black toilet bowl. I was moved to another room which turns out to have had a bad leak and therefore a bit of a smell. I was appalled at this and the staff seemed to be oblivious and didn't even ask in the morning how I got on with the change of rooms or apologise. They seemed shocked I would want a room with curtains??? I mean who wants curtains in a room where people can see in from the car park??? I will say that the bar lounge area was very good and the waitress likewise.
No tea and coffee provided despite this costing £60 a night. Only way to have a drink was a plastic cup in the bathroom that both of us had to share. Stained towel and hair in the bath. Main light in bedroom buzzed so couldn't be used. Room very close to reception so lots of noise from people all night. Also single glazed window on ground floor looking out to car park/ bins. Generated lots of noise and lack of sense of security. The one credit was the check in and out, which was efficient and easy.
First of all the room was alright There was no shower gel or shampoo in the shower which i noticed when i was already in shower so i get that next day asked for that and i was told by hotel senior staff management they do not put that in rooms now you have to ask for that? What? You booked a room why isn't that enough Plus the blanket cover was waaay too much large that blanket was lost in that as a result of that next day blanket was separated from cover and the worst thing There was oil and blood strain on that blanked Like what is the cleanness measures that you take???????? No kettle in the room had to ask about that! One my arrival as i booked in for one day but made it 2 before arrival and asked them to make it together so I don't have to come again and next day I wasn't able to get in my room and visited reception to sort it out. I had a couple of minutes chat with one of hotel staff receptionist and i guess the manger or senior member she was Was kinda rude to me Dead shower pressure Heating not working properly Check in slow
Stayed for 2 nights, would of stayed for 3 but they were fully booked. Great location and price. Definitely will stay again. I had booked the executive room and it was great with air on and fridge. Loads of helpful staff and happy to help.great service.
We arrived and we was amazed it looked so nice on the outside and on reception. But there is no lift and a lot of stairs to get to your room so don't bring a lot of luggage. The rooms are very small. Our bathroom door was broken, bath had paint in it and a chip, no air con and as the room is very small it's very stuffy, lighting in main room terrible. I do not agree with the price of this place for what you get. Other hotels in the area are cheaper and a lot better! The pictures deceived us!
I was disgusted at the hygiene of the hotel, yes the price for 2 nights was a good price but surely the cleanliness doesn't change with price? Grubby sides, unclean windows and floors, disgusting bathroom and a cup on the sink with lipstick on. The room just needs a massive deep clean other than that its a lovely hotel and pleasant. No air-con in our room but a very very dusty fan which worked but again, needed a good clean as when we turned it on, dust blew out. If you're not bothered by hygiene then an all round lovely place!
Arrived at the Stuart, -Management VERY Unhelpful and rude. All cautions are strictly in place re Covid.No smartphone so very unhelpful and looked down to. -Suite average, noisy people next door,key card not working properly.Nets ripped at the window,Some corners in bathroom never cleaned matress ripped on the bottom,the double bed was 2 singles pushed together, safe didn't work.I could go on. -Food on first night adequate.(Ate in room). -second night chef off as he was pinged by covid app so had a takeaway ordered for me. -Food on third night delivered without cutlery.. -Managment need to go on a customer care course.(The evening duty manager was ok though). All in all,I need a holiday to get over the appaling service!
Booked to stay here for an event in town, free parking was a big plus as was the price of the room. Tried to check in early but unfortunately we couldn't, however the lady on reception managed to get me in bang on 2pm which was appreciated. The room itself was a ‘cosy double' and it was fine for a night, but for 2 of us it would've been a bit too small for more than 1 night. There was no air con in the room so it did get rather warm, but again this was fine for a night. Room itself was clean which was good. The only slight disappointment was the shower pressure was very weak! But, again, ok for a night. The car park was full when we checked out indicating it's probably a good idea to get there early to secure a parking space (when we arrived at 13:30 it was fine). Would stay again if price was competitive.
Stayed to catch up with family in Derby. Arrived late, signs to car park very unclear so we ended up parking in the staff car park! Team on reception were great can't fault the staff. Hotel itself beyond reception needs a “Hotel Inspector” make-over. No lift at hotel, we had to haul our luggage up three flights of stairs. Room was on the dusty side with very old fashioned dark wooden furniture, which even in daylight made the room seem dark the whole time. Bathroom I thought was dangerous. You had to try and step into the bath (of which panel was loose and bath jutting out) just to use the shower. Shower was not the rainfall variation it was a tiny thing with water just about coming out to wash hair! Our hallway lighting didn't work in the room, so I'm guessing no inspection of all things working was made prior to our arrival! No toiletries to use, except for two bars of the tinest soap ever to wash hands with!
We have just spent 2 nights at The Stuart Hotel, Derby. The Manager, Tina, and all her team were quite fantastic and so helpful. They looked after my 97 year-old disabled mother and the rest of our party wonderfully, they really cared. Nothing was too much trouble and they opened the restaurant specially for us on a Friday evening when they were getting ready for a wedding the next day. Would definitely stay again. Excellent value for money.
Best part and reason for choosing this hotel was free parking and closeness to the centre of Derby. Meals could only be delivered to the bedroom door (still Covid?) so we always went out. Room maintenance was poor: entrance light bulbs (2) were not working - one was replaced on notifying reception; the bathroom fan did not work; there were no instructions for the very noisy air conditioning unit. Although sold as a Double Executive room it was very tight for space for two people.
We booked this hotel last minute as another accommodation didn't work out. Bed was very uncomfortable, felt springs. There was no air conditioning so the room was exceptionally hot. As we reentered the hotel a receptionist had a bad attitude with me, my husband and my siblings and seemed to suggest that we didn't belong in the accommodation. She also tried to suggest that all 4 of us were sharing one room when we had obviously booked two.
The ladies on the front desk were lovely and helpful. The hotel was clean. The packed lunch bag was nice, but I felt it was a shame that she couldn't eat in the restaurant, especially as it was now open. The room was hot, so w had to have the window open and it was extremely nopisey with people yelling and cars going past. On our last day we got all packed and went out for breakfast leaving our bags in our room, on our return we found we were locked out of our room. We had to go to reception and was told by the man on the desk that it was because we had to check out at 11am, but it was 10.55am. He sorted the key card and told us firmly that we had 5 minutes.... we only wanted to collect our luggage. This wasn't a nice experience.
I had booked a weekend away for my boyfriends birthday. He started to feel ill the day before so he took a Covid test and it came back positive the morning of our trip. We rang the hotel multiple times and they said they would get back to us on the Monday which they never did. I am very disappointed they wouldn't let us reschedule our night away especially due to how much money I have paid for it. I'm even more disappointed that the manager didn't get back to us like he said he would. Poor service and not understanding in the slightest.
Could not fault this hotel for the price we paid. Very central, secure parking and excellent breakfast. As the saying goes, you get what you pay for but in this case... we got more than we expected. French chap on reception was particularly helpful sourcing decaf tea for breakfast.
Dirty, tired and very thin walls. Great check in with staff really friendly. 2 night stay with 3 room moves due to party all night in next room, 2nd room aircon not working and 3rd room without the upgrade paid for. Just gave up and wanted it to be over. Breakfast on first morning was OK but 2nd morning was very cold and missing items. Could not wait to check out
Stayed here a couple of times always been average but last night had an executive room booked . The rooms really could do with a bit of upgrading but if theyre clean you dont mind. The room was not clean . And found someone elses bag of pills and food left in there. The shower head /pipe was so filthy i didnt even have a shower as it made me feel sick looking at it. Will not be returning
Staff are very welcoming . If my room was a good example a refurb is well overdue. Non working TV, very old bath, drawer falling to bits. But bed was clean, lovely crisp sheets comfortable etc. Value for money good.
My husband and I stayed at the Stuart Best Western for 7 nights. My husband is in a wheelchair and the staff were brilliant with us . They were very friendly and helpful The manager and his assistant were always smiling and nothing was too much trouble I can't remember their names. The food was good and plenty of it also a good choice. The hotel needs refurbishment. We were well looked after. We are going back in August for another stay. We would recommend the service and help .
Perfect stay once again. I stay here one week every month on business, ideal location, great hotel and fantastic staff. Thank you to Dean and Tina once again, see you again at the end of the month when I'll be able to have a pint in the bar!!
All staff were pleasant, some more friendly than others. As a vegetarian, the food options were very satisfactory as was the quality of the food. The room itself was not anything special and quite small but was good enough for my one night stay as a single guest.
Quite frankly the worst hotel I've stayed in for a long time. I had to travel as I was attending the funeral of a close family member. Upon arrival I found that the air con unit didn't work and lights in the bathroom didn't work. After settling in I also noticed the cleanliness was very questionable. There were hairs in the plug hole of the basin and bath, there was dirt around the bath, the showerhead was clogged with limescale and operated poorly. There was also also no complimentary soap or wash of any sort. The insert from the basin tap was also missing so water spewed everywhere when operated. The aircon unit was also clogged with a thick layer of dirt and dust, which didn't fill you with confidence of what you were breathing in, especially as COVID was at its peak. The management left running the hotel were basically the only reason I continued my stay, she was thoughtful, professional and compassionate to my situation and is a credit to the hotel.
The staff were very hard working and did there best to make our stay as good as it could be in the current times I will be back hopefully in better times and had no problems with the hotel or the staff
Staff members really friendly and very helpful, the quality of the food is not good at all very disappointing and extremely overpriced the rooms are very standard and the WiFi wasn't working half of the time in my second week
I do not usually complain or write reviews about hotels I have stayed at, as they have always been a positive experience. However, my stay at this hotel was extremely poor and far below my expectation. When arriving at the hotel there were “scruffy” looking guests loitering outside the hotel entrance and they were not socially distancing. On arrival, the check in by the lady at reception was frantic and she appeared to be stressed and unsure of what she was doing. When I checked in my room, I tried to put the bedside light on, but it did not work and bedside drawer was also in need of repair. The room was cold and dim. In the desk drawer there were tea/coffee making facilities provided, but there was no teaspoon and the mug in the room was dirty and stained. I phoned down to reception to notify about this dirty cup, but nothing happened. I was appalled by this given the current Covid 19 pandemic. I would have thought the hygiene standards would be of the utmost importance, but I was wrong. Due to this distress I did not have any breakfast or order any food as I was concerned about the food hygiene. The following day when I had a shower in the morning the water was cold, and the shower pressure was extremely low. I tried to get some hot water through the bath tap but it was not working, and the handle was loose and then came off. What was more shocking was that when I was in the shower, I noticed the high level of mould/grout on the bathroom walls and shower curtain. It was absolutely disgusting – I am shocked that the hotel is allowed be open during this pandemic. Overall it was such an unpleasant experience. I will not be staying here again!
I had to stay at this hotel for the first time, as I am a key worker and had to work in Derby for a few days. The location of the hotel is ideal and is close to the City Centre, and it also has a car park which is a plus. The room I stayed in was smaller than I expected, but the cleanliness was shocking. The room was dusty, the table had stains on it, and the curtains and carpet looked ragged. When I was in my room, it was very cold and when I notified member of staff about this they told me: "You need to wait for the heating to come on later as it's on a timer"! Breakfast was delivered in the morning to the room in a take out bag but it was overcooked and the sausages were rock hard and inedible. The staff I encountered were generally friendly and helpful apart from one of the managers - he was particularly rude and aggressive towards me when I asked him for something (can't recall his name). Due to this negative experience I avoided asking any staff for anything after this. Overall the stay was terrible. The cleanliness and customer service is severely lacking. I will not use a Best Western again after this.
Absolutely disgusting customer service, tried to cancel my booking due to uk lockdown and receiving an email from them informing me I was not allowed to stay unless I was a key worker, to be told by the hotel manager “Don't you watch the news” “that's your problem, you new what was happening”. I booked this hotel around 2 weeks ago when we were not in lock down. I kindly asked her to waive the cancellation fee as I was not allowed to stay. She then informed me i should have chosen free cancellation and had I spoken to her politely she would have waived the fee, I had actually chosen this option when booking, at this point I asked if I could speak to someone higher to which she said I'm the manager , the highest person you can speak too. I then asked to speak to who she reports to which she refused said bye and hung up the phone, absolutely shocking behaviour, never been spoken to like that in my life. She spoke over me and I could not even have a conversation with her as she was so abrupt. I understand it's a difficult time for everyone right now but that's not how you should speak to a customer especially when your the manager, very disappointed I would have expected more from such a big company. I stay in hotels very often and I will never stay In a best western or recommend it to anyone.
Staying at the hotel for two nights for the wpu competition hosted in the hotel and run by Marcus Griffiths. The hotel staff are excellent and food and drink superb. The only thing i would say is the carpets might need replacing at a future date and a lick of paint here and there. But i am definitely happy to recommend the hotel and will be coming back.
Railtrail group holiday for 5 days in October staying the whole time at the Stuart. Although restricted by corvid-19 the hotel was working excellently throughout coping with our group of 14. The star of the show was DEAN - come manager/ barman/ waiter/general dogs body. He could not do enough for the group, especially for me going the extra mile. Food was good, but restricted due to corvid staff shortages. Room service was also effected again due to corvid restrictions. All in All, an excellent stay at the Stuart. Would stay there again if ever in Derby.
This was our second visit. Great value for money, brekkie to the room and glass of wine included with our Groupon deal. Tried the afternoon tea this time and it was fab, server couldn't have been nicer and have found all the staff to be very welcoming and helpful. Will return for sure.
Tina Pearson, Sales at Best Western The Stuart Hotel, responded to this review
Hi, thank you so much for such a great review. We are so pleased to hear that you enjoyed your afternoon tea. They certainly do hit the spot with many of our guests ! We are always hear to offer a warm, covid-19 safe welcome. We sincerely hope to see you again in the future.
This is the second time I have been here, absolutely think they hotel is good value for money. Everywhere is spotlessly clean and beds really comfortable. Staff on reception and bar staff are welcoming and nothing is too much trouble special thank you to Laura. Definitely recommend staying here I shall be booking again soon Gabriella Everett
Tina Pearson, Sales at Best Western The Stuart Hotel, responded to this review
Thank you for taking the time to leave such a great review. We are pleased you chose to stay again with us and even more thrilled to hear your planning a third visit. Its great to hear our staff were great throughout all departments. We look forward to seeing you again soon !
So me (32) the wife (27) and our bubba (14 months) arrived for 1 night to break a journey of the weekend. Firstly, the car parking is free - bonus. Not many hotels this close to the city offer this. The hotel staff were very accomodating and tried to upgrade our room to an executive room, but they couldn't as we had the baby. Worth noting, there is no lift at this hotel. The double room we had for the 3 of us was small, but sufficient, but it wasn't their fault as Agoda who we booked with forgot to add the baby on the booking. Also worth noting, that Agoda are flaming terrible. Anyway, we considered the breakfast to the room option, but we couldn't understand the method - we could only tick one option of the first box, meaning we could have had a single egg for breakfast. We skipped that option. Everything in the room was decent but the shower head holder was broken and so didn't hold it up well enough. Considering the price, compramises were made. We also left a bracelet behind which has sentimental value and they found it and have kept it for us. Top marks. To sum up, lovely staff, excellent value and would definitely stay here again if I were to return to derby! 8/10
Tina Pearson, Sales at Best Western The Stuart Hotel, responded to this review
First of all thank you for leaving us such a positive review. We are really pleased you enjoyed your stay with us here with us. We are thrilled you retrieved your lost bracelet as we understand it was very important to you both. Sorry to hear the shower head holder was broken, rest assured this maintenance issue has now been rectified. We are offering a breakfast snack bag, delivered to the room or to take away, which includes a hot breakfast roll, with a combination of bacon, sausage and egg, along with vegetarian options. The duty manager would have been more than happy to order this for. We look forward to welcoming you back and treating you to one of our breakfasts!
We needed somewhere to stay while helping our daughter renovate her house & this was an ideal base. All necessary precautions were in place to make us feel safe during the covid emergency, and the staff could not have been more helpful. All expected facilities were available, although we had to get used to eating breakfast in our room. Overall comfortable, clean & convenient, and excellent value for money.
Amanda Leithead, Owner at Best Western The Stuart Hotel, responded to this review
Thank you for taking the time to leave such a great review, we really appreciate it. Our top priority throughout the Covid-19 pandemic has been guest safety and were very pleased this has been noted by yourselves. Once again thank you very much and were very pleased to hear you found our staff so helpful. We look forward to welcoming you again in the future. Kind Regards
The hotel was very clean and tidy, the staff were very friendly and couldn't do enough to help, the room was a little tired and could do with a little maintenance but it was comfortable and clean, overall happy with the stay.
Amanda Leithead, Owner at Best Western The Stuart Hotel, responded to this review
Hi, thank you for the review, very pleased to hear our staff were friendly and helpful. As a premises that has been open throughout the whole of the COVD-19 panedemic, catering for NHS staff and key workers, we unfortunately have been working as a very small team for the last few months. We appreciate your comments and we are working hard to resolve any issues that arise.
Lovely location as near town. Great service. Would highly recommend. Really efficient and clean. Couldn't do enough to make our stay enjoyable we will be staying again soon and recommend to family and friends Thanks
Amanda Leithead, Owner at Best Western The Stuart Hotel, responded to this review
Hi! Thank you so much for this lovely review. We are thrilled to hear you had such a wonderful stay here with us. During these new and testing times it is so good to hear that you was provided with great service. We sincerely look forward to welcoming you in the near future. Thank you
After arriving in Derby to see our Daughter the hotel we had reservations (in another Best Western) in and had booked a month ago was shut, no one told us, they were even closed when the booking was made but that's another review for another day. We were told The Stuart was open so arrived unannounced with no booking and to be honest in a bad mood. Dean Gunn (Operation Director) dealt with us perfectly, diffused the situation. He took ownership of our issue, got us checked in (oh and upgraded !!) and saw to it that everything was ok despite the current Covid difficulties. He and Tina Pearson the Business Development Manager then took on trying to help us resolve this issue with head office and the other hotel. These guys deserve a medal and some recognition and are an exemplar as to how to run a hotel and deal with customer issues. Put simply, we will be back ... and in a better mood we all hope !!
Amanda Leithead, Owner at Best Western The Stuart Hotel, responded to this review
We would like to thank you for taking the time to write such a great review for the Best Western Stuart Hotel. It was completely understandable that you would be disappointed finding your original hotel closed, we were just pleased we were able to help. We are thrilled to hear you received such great service from two of our key members of the team , Tina Pearson and Dean Gunn. We strive to always provide excellent customer service, and were so glad this was executed so well for yourself! We look forward to welcoming you in the future. Many Thanks !
When I checked in the room was filthy despite the Covid pandemic the hygiene and cleanliness were not up to standard also no toilet roll on the holder and the towel was wet as though it had been used. The room and hotel its self is very run down. I stayed for business and I will not be staying here again.
Between the 28 Mar 20 and 7 Jun 20 myself and several other military colleagues were accommodated at the Best Western Stuart Hotel, Derby for the period that we assisted the NHS Midlands Regional Incident Coordination Cell in dealing with the height of the COVID-19 pandemic. From the very outset, the Manageress, Tina Pearson ensured that we were made extremely welcome. The hours we were working were long and at the end of the working day it was always a relief to get back to the hotel and relax. Truly nothing was too much trouble. This (lockdown) period was extremely challenging for Tina and the rest of the hotel staff; the hotel remained open to accommodate essential workers only and the bar and restaurant remained shut throughout. Tina and her team did an amazing job of first and foremost, keeping us all safe by maintaining strict social distancing and hygiene standards whilst simultaneously ensuring that three meals were made available to us daily. Although constrained by the requirement to deliver food on trays to the room doors, the standard of food throughout our stay remained extremely good. Other functions of the hotel were also available and similarly ran incredibly efficiently; the laundry service is a case in point. The staff ensured that the hotel environment was safe and secure at all times, this proved very reassuring given the amount of personal effects we had with us for a stay of that length. Tina and her staff could not have done more to make what was a long and arduous stay as comfortable as they possibly could; it was an outstanding example of customer service. It would be remiss of me not to mention the other excellent hotel staff who stood out as going way above and beyond their routine duties in looking after us, these were; Dean, Lauren and Charn in Reception and Charlie the resident Chef. I would like to say a personal thank-you to all of you for looking after us so very well. In conclusion, I would have absolutely no reservations in highly recommending the Best Western Stuart Hotel, Derby to business persons and tourists alike. It is centrally located within easy walking distance of the city centre and has a generous and secure adjacent parking facility with easy access to the main arterial routes of the city. I certainly look forward to returning to stay again once the current situation has eased. Tina and Staff, please accept my genuine thanks for all your assistance. Thank-you for looking after us so well!
My friend and I stayed here for the first time. We were able to drop of our bags early with friendly reception staff. The rooms we were allocated for were both ok with good facilities. Beds were comfy, the room was clean with a good ensuite. Happy to return.
Stayed here twice in March when working in the area, once on a Monday night and once on a Sunday night as it was conveniently located 2 minutes from my work. The hotel has a private car park which is handy as the area didn't seem that great. All the hotel staff I encountered were friendly and check in both times was speedy. I had a room at the front of the hotel on my first stay over the road but I didn't find it too noisy. The rooms were a decent size and both had a fridge which was handy. The rooms were clean although the bathroom could do with an update. I ate in the hotel on my Sunday the stay, the food was pretty average hotel food. There is a shopping centre about a 10 minute walk away which I ate in on my first stay, it has all the normal chain restaurants and is open until 10 ish so that's another option. The hotel was pretty average but there didn't appear to be much in the area. I would stay again if working nearby.
Travelled to Derby to visit friends and stayed here as part of a 2 night Groupon deal with a meal on the first night. The room was clean and tidy and the staff couldn't do enough for you. The meal we had was very nice and the breakfast was one of the best cooked breakfasts I have ever had while been away. The service was nice and quick with no waiting around as stated in the previous review. In my opinion I would give this hotel a go, we will definitely be going back again.
Stayed at the Best Western The Stuart on business recently. Having not stayed in a Best Western before so I wasn't sure what to expect. I was greeted by very helpful and friendly staff at reception who checked me in with ease. The room was comfortable and very spacious. I was sited overlooking the front of the hotel and did notice some Road noise through the windows even when shut. I noticed the windows were what looked to be metal framed and so were not double glazed. Because of this the room did feel a little cold and there was no controls for the heating. The bathroom aslo felt cold and again there were no controls on the radiator which did not appear to be on. I didnt bring this up with the staff as it didn't bother me really. However, had I been staying for more than the one night I would have mentioned it. I visited the restaurant whilst there and was very impressed with the food. I did not have to wait long to be served at all. The restaurant was not busy so this may have some bearing on wait times. Ironing facilities can be arranged and I was again impressed with the speed in which they appeared. Overall I was happy with the stay. A much larger room than I expected and was very comfortable. I would recommend and would stay again.
Waited a hour and a half for two basic burgers in the hotel restaurant. When it arrived, one was missing. The second arrived after 2 hours. The food was dry and the onion rings were cremated. Drinks took about 30 minutes. Still charged for everything after the issues. Would not go back for food!!
In all honesty, the food wasn't too bad. However for the two hours it took for my burger to I could of killed the Cow and made it myself with ample time left. Seems like this place left on a different dimension with no concept of time or urgency. Although the staff seem happy to comply with the wishes of the customer they are seldom carried out, generally lost in the wind like my lonely burger.
Just wondering how it takes 1 hour 30 mins to do a burger Half of menu unavailable 1st night there found hair on food - waitress spilled food all over the floor - Very noisy heating in the room Bad water pressure in room Manageress promised to have a word but never saw her again and I was there all week Unfortunately my work has booked me here again next week and have told me it's too late to change it Dreading it Wrote the whole of this review after waiting for an hour and a half and still haven't got anything
Stayed here for one night, we were upgraded free of charge to a suite. The room was spacious, clean and the bed was very comfortable. The staff were friendly and attentive. Breakfast was cooked to order and delicious. Wouldn't hesitate to stay again.
Great clean modern hotel, free parking is a bonus. Easy access in the city centre (nice pub on the corner) Lovely rooms & staff. Breakfast spot on and fresh. Good choices. Would certainly stay again & recommend.
Third visit to this hotel. Welcomed by friendly reception staff and the hotel manager, all was friendly and neatly dressed. Double room was clean and very warm. Ate in the dining room, which was absolutely outstanding and again was greeted by staff and the hotel manager with great service and friendliness. Next morning, we ate breakfast my husband had full english, which was made to order and looked delicious and was. Lots of other breakfast foods to choose from, as I am not a full English fan, I had toast, cheese and fresh fruit salad and yogurt which was more than adequate for me. I think you should ignore the negatives and judge for yourselves. We will be revisiting this hotel in the near future, we found no problems at all, its in walking distance of the town centre, where there is plenty of pubs and restaurants to go to.
I recently stayed at the Stuart Hotel for five nights. Never again, at first glance this Hotel seemed adequate, but then cracks began to show. My room carpet was stained throughout, and i had Mold covered curtains. The bath and shower was dirty, and corroded. Breakfast was awful, stale bagels, curled up cheese and dirty tables greeted me on the first morning. The cooked breakfast was greasey and poached eggs undercooked. Moving on to dinner, microwaved and boil in the bag produce throughtout. The Squid starter gave me food poisioning. This combined with the attiude and appreance of the male manager that evening. He wore a heavily creased black suit which was badly stained. ( Alarms bells should of been ringing.) Also it took an age for food to be served. Food is overpriced, avoid this hotel at all cost. Many Alternatives in Derby dont waste your money.
We visited the Stuart House this after as I decided to take my wife, and my 93 year old nan for afternoon tea, we was greated by a lovely lady called Lauren, she was incredibly friendly and helpful, she told us our table was all ready for us dispite us being 20 minutes early.
Stayed in room 253, 25.Jan.2020, There was no heating , it was cold, I rang down to reception desk , who were very apologetic and within 10 mins they bough up a portable oil filled radiator. It took the edge of the cold thankfully. However, I can't praise the staff in general as they were all friendly and helpful and attentive. I was there with a large group of friends for our annual Dinner/Disco and it was a fab night. Have to say, breakfast was really nice, plenty of choice, including a Full English of your own choice, the young lady serving the restaurant was very busy as it was quite full in there, but did a sterling job taking orders and keeping on top of it all. Would stop again.
StuartSales, Manager at Best Western The Stuart Hotel, responded to this review
Thank you for taking the time to give us feedback on your recent stay with us. I am so sorry your radiator wasn't working and that reception resolved this for you quickly. I have passed your comments on to the staff who are very appreciative of your kind words and it is lovely to hear that you had such a good night. Breakfast can get very hectic and we do prefer to offer guests a breakfast cooked to order; this may take a little while but it does mean you get what you want and freshly produced. Your acknowledgement of the teams efforts is lovely, and thank you. We look forward to welcoming you back again.
I don't normally follow up with a second review on a hotel but having stayed at the Stuart Hotel again with my wife i was more than a little surprised to find all the recent negative reviews on tripadvisor. Check in for our stay (business) was fast efficient and polite. Our room was clean and presentable, everything "worked" and the bed comfortable. We ate in the hotel on the second night and the food & service good, breakfast each day was exceptional. I actually met "Tina" during my stay ( who i believe is the General Manager ), i was more than a little surprised that she not only new my name but also asked if i liked the improvements to the hotel that had been made since my last visit ! ( i have not stayed her for a couple of years so the hotel must have a very good system for recognising repeat guests). So the reason for my review ! I travel a lot staying in many hotels, i often use tripadvisor to "check on" potential venues and find it a great guide. The recent negative reviews i have found on the site in relation to The Stuart in Derby appear to be fabrication (in my view) and i would have no hesitation rebooking the next time we are in Deby
StuartSales, Manager at Best Western The Stuart Hotel, responded to this review
Dear UKHunter, thank you so much for your review and it was lovely to meet you and your wife again. Feedback from our guests is so important to us in identifying areas on which we can continually improve upon, and to hear guests comment positively on the team and what we are doing, is wonderful and our primary aim. I will be sure to pas your comments on to the team and I look forward to welcoming you both back again soon. Thank you
I simply cannot fault this place it is literally perfect in every way, the staff are so professional and accommodating nothing is ever too much trouble for them, we got married here in May last year they gave us the best most perfect day anyone could ever wish for, so impressed we've decided to book the same function room for our daughters 18th! We visited again just recently had a meal for my birthday and again everything was perfect
Came here for a meal and overnight stay, was amazing the staff were very helpful even with the fact I have celiac, they sorted gluten free products for me. All staff were friendly and welcoming and omg the room was very clean and spacious would stay here again and recommend to anyone Thank you staff for making this such a delightful stay ❤️
Can't fault this place at all, the man on reception at check in was lovely and very professional. My room was clean comfortable and the amenities were plentiful. Breakfast was included with the price and it was really nice. The girl working the floor ran the floor brilliantly even with some rude clientele. Free parking to the rear, large bath towels, large TV It's a winner from me
Booked a champagne afternoon tea gorgeous my in laws as part of their Christmas present. They booked and went. Had a wonderful call off them saying how full they both were after it, an amazing choice of sandwiches and cakes and the staff were so lovely to them, It seemed nothing was to much terrible for them even the father in law spilling his champagne everywhere. My mother in law said she had to wait a whole before she could move as they were that full. Thank you for making it such a great experience for them.
Had Christmas party here, and was so good, Tina and staff were brilliant, well organised, good food and staff were polite, helpful. nothing was too much trouble. Dean was so helpful, especially when we couldn't find our room!!!!Would definitely have party here again. Stayed here after party and the room was clean, bed very comfy, was a very nice.
Where do I start well firstly I would like to compliment the chief the lady on reception when I arrived and Simon and the waiting staff .. and the lady on late on the Saturday night who got the Hoover out .. now the rest the awful man Dean who spoke to the waiting staff like dirt snapping and swearing at them but the worst is to come he thought it was totally acceptable to speak to a paying member of our group like dirt just because she expressed her her concerns about her meal containing ingredients that she had severe allergies to which they had been advised about prior to the meal ... the hotel itself is only as I can describe as worn out bleach stains on carpets in corridors piles of laundry just pushed under stairs stained chairs and as for my mattress why oh why did I pull the sheet back ??? Heavy staining no mattress protector we had to ask for toilet roll which didn't arrive so I will be honest helped myself to it out the housekeeping bag which were just dumped all down the corridor even the housekeeping staff were arguing and talking about other housekeepers when they went to do a job I suggest training in customer service is really needed urgently in this hotel and as for the grumpy miserable lady that didn't bother to even say hello to me when I said hi well I am not sure who she is ?? But someone said her name was Tina??its a shame because this hotel was very convenient but staffing issues spoilt it
If i could give a - rating i would. Absolutely not 4 star. I have stayed in nicer 1 star hotels. Rooms are very outdated, cleaning was non existent. Shower wouldn't work. Water was cold. Usb socket in room didn't work. Bed uncomfy. Pillows lumpy. Staff were rude to me and a number of others. We got charged different prices at the bar for the same drinks. Breakfast was poor at best. Friday morning waited 30 mins and saturday 45. Actually walked out on saturday and didn't finish my breakfast. I won't be back thats for sure. Luckily even though the hotel and staff are horrible it didn't ruin our event. Looking forward to going back to the Hallmark in the summer. Much nicer hotel and much nicer staff. I don't know why we ever left.
Staff are ridiculously rude, one in particular Dean. I witnessed him shout at guests and staff members. Breakfast bad quality and took to long to be prepared. Rooms very outdated. Plug sockets didn't work, Lights didn't work. Water was ice cold. Room also dirty. Mentioned things to reception and no one seemed to care. Reception staff smoking drugs at night which led to the hotel reception and corridors on the ground floor smelling foul. I had issues checking in with a group of friends and reception staff acted like i was trying to rob the place. I would never stay here again and i'm hoping others hear my warning.
I stayed here for a party for two days. Room was incredibly dated. Lights didn't work, plug socket didn't work. I couldn't see to put my make up on. I asked about this at reception and was told it was a weekend and that nothing could be done. I had no plug in my bath and my shower was freezing cold. I know some people had issues checking into their rooms and that a lot of rooms had issues. The party itself was fantastic but that was thanks to the organisers not the hotel. One staff member Dean was incredibly rude to a few people who were staying in the hotel. I also witnessed him behave horribly towards other members of staff. Our group was also told we would have a hot buffet breakfast which we didn't get. Because of that we had to order from a menu and food took so long to arrive. The main meal on the Saturday night was absolutely delicious. Although I noticed there were issues with food for people who had allergies even though the hotel had been pre warned. I wouldn't stay here again and luckily I have been informed our party that's held in derby twice a year won't be held at this hotel again. Two good notes to this hotel are it's super close to the intu centre for shopping and Simon and Lauren two staff members were absolutely amazing with our group. We loved there company and the fact they were willing to sort anything for us.
I attended an event held here at the weekend. There were issues from the start. People being charged different rates and some bookings weren't on the system despite already being paid for. One staff member was so rude to a lady who had ordered a meal without peppers and chillies due to an extreme allergy. Hotel had been made aware of this upon sending meal choices the staff member who's name was Dean told her to sit down and eat the f**king peppers. Dean also needs training in his staff management as the way he spoke to some of his staff was unacceptable. Another attendee of the event was given bread containing nuts dispite the hotel being made aware that there was a severe nut allergy. Member of staff on reception was also smoking illict substances outside the front of the hotel which in turn made areas of the hotel smell of said substance. Now for the rooms. Rooms were tiny with some maintenance issues. Broken lights, non working power sockets, hot water was also an issue. My shower was ice cold. The only good things about this hotel were its proximity to the intu centre and two of it's staff (Lauren & Simon).
Hotel rather dated, shabby and needs refit. Having said that, the staff were very helpful and friendly. Although shabby, the room was comfortable and clean. The breakfast was very good with a large choice.
Booked this hotel through a travel company, 3 weeks before our stay we got told our booking wouldn't be upheld as they don't think the company has charged us enough so they are going to turn us away on arrival, I booked this hotel in July and they have waited until 3 weeks before we arrive to tell us this! I rang and spoke to a very rude man called Dean (operations manager he said he was) who was so rude to me over the phone and even shouted at me at one point when I tried to say maybe they should contact the company as they're going to lose custom his response was “ why should I ring them it's not my fault” his tone and anger in his voice was not needed when speaking to a lady and customer on the phone, it came across quite aggressive and made me not want to stay in a hotel where staff can speak to potential guests like that, if I could give this hotel less than 1 star I would as their customer service is terrible, well the customer service of one individual anyway.
Very tired hotel. The staff are helpful but a bit clueless when it comes to standards in hospitality. Room freezing - could not bare to take my clothes off to get into bed! Also very noisy with road and traffic passing by. No sleep! They kindly did bring me a small heater but useless. Evening meal - some restrictions on gluten free availability - also no swaps and you will have to pay for extras. The chef was dismissed before we had finished mains and ordered the sweet so they had to fetch them back! Breakfast - I requested soya milk - I was given a small jug but there was stuff floating in it! It was replaced. The fruit salad looked historic and my have been there some time. Not a good place if you have a dust allergy either. This said the scone and biscuits provided during the meeting were nice! Definitely not one for your list!!!
Nice room in a nice hotel, adequate onsite parking. The was a mix up with a 3rd party booking agency, however manager was very helpful and accommodating. Room was great, bed very comfy. Breakfast was good. Nice bar and restaurant in the hotel and a short walk to the city centre.
We held our annual golf club dinner on Friday 6th.I can only say how good the food,service and total ambiance of the whole place.I would like to say thank you to all the staff for making our evening a success.I know we have booked already for next year.
Bad food. Noisy room. Extremely noisy radiators. 4 stars hotel with a lot less quality than a 2 stars hotel. Toilet has very small facilities, including the tiny bathtub. The water in the showerhead was cold due to problems in the tap mixer. The room didn't have any quality to be considered a 4 stars hotel room (sugest a proper interior designer intervention). Food quality very poor particularly the dessert.
Enjoyable stay, very polite and helpful staff. Hotel in right place for my office, free parking a bonus. Rooms have seen better days due to old furniture but bathrooms very clean. Plenty of clean towels daily.
Very cold day. Called in for a coffee. Talked to the Manager about Blackpool and memories. Had another coffee and a very nice a tuna sandwich. Bar area was clean and warm. Entrance nice festive decoration. Nice break. Staff friendly and helpful. Will go again
Rooms state double beds but always 2 singles pushed together. Water pressure in showers poor and takes a long time to get warm. Black Mould round the bath. Some staff are fantastic others have been rude.
Great friendly staff. We arrived early so asked if we could use the car park until check in time however when reception staff checked our unexpected upgraded room was ready so we could check in early great start to our weekend. Fantastic location for all amenities.
We had our wedding at the best western the stuart hotel.The staff were excellent nothing was any trouble. They went beyond our expectations to make our day the most special day I would recommend the stuart for any special occasion
Just had a night away as an Autumn Break offer. Great receptionist who was most helpful. Gave us an upgrade as part of BW membership to room 251 which is a lovely room. Bar staff were very friendly although the drinks are not cheap. Breakfast was superb with plenty of it and good quality. Definitely recommend and had no complaints at all. Keep up the good work and look forward to visiting again.
When we arrived the reception staff were very welcoming and helpful. The room seemed okay and the bed was really comfortable. But it was so hot. Couldn't even touch the radiator. The bathroom fan was so noisy it was impossible to use the bathroom at night without waking each other. Out of five lights in the bedroom only 2 actually had working bulbs. Breakfast in the morning was a bit chaotic as the staff didn't seem to be able to cope with the number of people. The cooked meal was okay but the Continental buffet was a not good at all. Everything was running out and people were constantly asking for replacements. At £12.95 it was really bad value for money.
When we booked the "cozy room" , we were offered an upgrade for £20 to a "Suite", what I didnt expect was the free time travel back to 1980. Everything bright red and white, the rooms dirty, the bathroom quite frankly disgusting. The plug hole and overflow hole are black with body hair and god knows what else. There is a "sofa" in the room, it must be 20 years old, smells and if it could talk would no doubt write a book about the life forms living in it. The air conditioning unit didnt work. Maybe if they realised the remote for that needed batteries it may. Our "upgrade" included "branded" toiletries , when in actual fact it was a small bottle of shower gel. Also we were given slippers, brilliant except one pair had been worn despite being in a sealed bag and were ripped. The bar area is okay , drinks reasonable, the bar food we had was disgusting. 2 jacket potatoes , one with Tuna, one with beans and cheese. Both potatoes were dark grey when you cut them open, the beans were very budget brand, the tuna the same and very watery. No issues with the staff, all pleasant and they know they are working in a dated place. Was delighted to wake in the morning and go back to 2019 and where , the next time we stay in Derby, we will pick somewhere else.
Dirty single room. Curtain rail hanging off. stained carpet. 0 customer service skills from Barman and Restaurant Staff. Many items missing from the dinner menu. Cold Dinner. Slow Breakfast. Another one to write off.
We stayed for 1 night as we were at a party in the hotel. We had an executive room, room spacious, bed very comfy however really tired looking, furniture old and tatty, carpets need replacing, breakfast not included in price and not worth the £12.95, having said that the staff work really hard and the room served its purpose for the night,
Hotel itself was average apart from the rude and unhelpful woman in charge of breakfast. What prompts me to write this review was the 'quiet between 10pm and 8am' policy. Woken at 12.15am by a loud group shouting and banging on doors up and down the corridor. Reported to reception at 12.45. Tried again twice between 1.30 and 3.15 but just got an answerphone. Got through to reception again at 3.30am and they said they would sort. Still noisy so had to go out and ask them to be quiet. Finally got to sleep at 4am. Up at 6am. Seriously unimpressed. 2 hours sleep, a conference and then a 4 hour drive home. Do not have a policy if you cannot or will not enforce it!!!
Very clean and friendly staff. Nice food, only thing I didn't like was the bathroom. Why have a shower in the bath. Do anyone have baths anymore. The girl on the front desk was very helpful and welcoming.
Really disappointed in the hotel, whilst the staff are lovely the hotel unfortunately was not. Rooms dated and definitely not a superior or suite as it was claimed. Breakfast not very good in fact we never went down on the remaining days we stayed there.
Came in after night out, the room was very cold. Turned the radiators to the maximum both in bedroom and bathroom but no heat came on. Told the receptionist on check-out and she said the manager will call me but 2 days later and not heard from anyone.
As a group on our second visit to the hotel we found the excelent standards had no dropped, the staff whether during the day or in the evening were polite and helpful. The accomondation was clean and tidy, The menu had good selection of choices. Managment have been approached regarding a visit in 2020.
Our 2019 annual Society weekend get-together was held again at the Stuart Hotel following our great experience there in 2018. We were not disappointed. The staff were again, without exception, wonderfully friendly, helpful and welcoming. Nothing was too much trouble.The rooms and bathrooms are clean and comfortable, and the food of good quality and tasty, particularly the breakfasts.The good value for money and the free parking adjacent to the hotel is much appreciated, as is the free WiFi. A most enjoyable two night stay, which we are very likely to repeat next year.
The single room was very small, dimly lit and the carpet was stained. The bathroom air extractor was not working and there was dirt on the bathroom window sills. The bed itself offered minimum comfort. Only I teabag was supplied. At the bar the service was incredibly slow. It took 10 minutes to get served and there was ony 6 people waiting - due to very slow electronic payment systems. There was no one actually behind the bar when we first got there and the barman seemed surprised to see a small crowd waiting to be served drinks!. i aasked for some extra milk and was told there would be a room service charge of £3.50 for a pint of milk to be brought to my room but i could get a galss of milk from reception for free if i came down to reception to collect it!. I think the place was under staffed. Only good thing was the breakfast.
Reasonable room with all the facilities you are likely to need. Breakfast somewhat disappointing - very cramped dining room but food was OK except for the orange juice which was a bit watery. On a busy road but rooms at back of the hotel are quiet. handy for the station but a bit of a walk into town.
Only stayed at the Stuart for one night so did not use all the facilities. Check in was straight forward, the staff were friendly and helpful. Booked a junior suite for one night, the room was large with a good size TV, King Bed and the normal condiments. The room was clean and tidy and well presented. The bathroom looked dated with a bath/Shower curtain and a shower with vert little pressure. The bed creaked every time one of us moved, so id say the bed had seen better days. The location of the hotel is ideal as its a stone throw away from Derby Center. I would recommend this hotel and would book again in the future.
Love the Stuart for weekend breaks it's our 4th stay nice clean , lovely staff close to city centre , parking onsite , food hot and variety , continental breakfast as well as full English , lounge bar also nice to relax in .
Pros - free on-site parking - close to city centre - friendly staff - good breakfast - both in terms of choice and taste - good price - Groupon deal Cons - rooms dated - dinner poor - salty and undercooked
The staff are very polite and the rooms were clean and tidy, however for the price the deluxe room was not as large as expected and the facilities in the hotel are ok but not great. The local area can be a little loud in the evenings so sleeping with the window open is not advised. there was however plenty of semi-secure (barrier) parking and all the facilities required within the room. Breakfast was really pleasant with plenty of selection to suit most preferences and the check out process was very efficient. Overall I would stay again, although I would not book with the expectation I have from previous Best Western Hotel stop overs. The Hotel is however ideally situated within walking distance of the City Centre and all its facilities.
great hotel staff friendly menu is good they made my bed every day however crystals on the floor from the previous guest were there all week showing the room was never vacuumed. A shame as otherwise a great stay,
The room was far to hot, no air con and no desk fan. There were flys in the bathroom. There was also a lot of noise from the cooridoor and various times during the night. I did contact the hotel about the issues, but did not get a reply.
Stayed here for one night whilst on a coach trip to Derbyshire and Yorkshire. The evening meal was delicious but the room was a bit tatty. Two of the five lights didn't work so left in semi darkness whilst trying to get dressed, do hair and make-up etc. Some guests complained that the shower didn't work, no hot water etc. Also the enamel on our bath was chipped and sealant dirty. Hotel is next to a busy road and there's no double glazing. A wedding function at the hotel carried on till late and spoilt any sleep we hoped to get. Breakfast was usual Best Western, with cold scrambled eggs. Much prefer fried or poached. A refurb required I think
We only stayed one night and didn't have the breakfast but we had a comfortable stay. Pros: - good value - quick check in and check out - friendly staff - good location (between the station and city centre) - comfortable bed - large TV - modern looking hotel, especially the reception area - fairly quiet even with a wedding reception on that evening Cons: - broken air con, but they did provide a fan - some attention to detail in the rooms needed e.g. we had a nail coming out of the bath and small amount of mould on a wall
good price for a hotel in the area. the room had a queensize bed and big TV screen, The internet connection was quite good. the room was a bit old but the bathroom was quite new. Breakfast is just ok.
I've never had many problems there b4 this visit if I did it was promptly sorted but on this occasion I was charged for extra breakfast bits even though I paid to have included in room price and was told I couldn't borrow cutlery when I needed it so ended up going to find some extra cost than I was expecting and when I have arthritis and I don't know the area or drive it was not ideal
The hotel is in a great location for shops with the intu shopping centre a 5 min stroll away. It's also close to bars too, which is the reason for booking this hotel. If you want a good value for money hotel in a great location book it up! If you are looking for a decent hotel this probably isn't the one for you. The rooms are tiny and very warm even in a cool day. The walls are made from paper (or so it seems) and it's very noisy. Also it's a wedding venue and there were guests everywhere when we arrived Saturday afternoon and when we went out. The car park is also not that big, maybe only holds 30-40 cars so there was no space when we first looked All in all I'd say it was 6/7 out of 10 I must say however, the staff are VERY FRIENDLY and accommodating
I made a booking which they refused to cancel. the booking was last minute and was a mistake. I made it clear immediately after the booking that it was a mistake and that I was drunk therefore not in a fit state to enter a contract
So we stayed here over the bank holiday weekend and the reason we went for it was because it was close to the centre and had parking. Room was clean and tidy, staff were friendly. Can't complain about any of that. After that the experience is very basic. We were in room 331, one of the furthest rooms from reception. Two flights of stairs, no lift, so if you struggle with stairs you'll want ground floor only. Facilities in the room were ok, shower needed an upgrade but everything else was fine. Bottom line is that this was good for us who really needed a base whilst visiting friends, and had the parking which a lot of centre based hotels I not have.
Lively, accommodating, professional staff whose aim to work with the guests to make life easier could not be more apparent. I had asked for an accessible room as I am severely disabled and I wasn't disappointed. The bathroom had ample grab rails and the 'wet room' shower had grab rails and a large shower seat, with moveable armrests. The food portions were substantial and beautifully cooked and fresh. The carrots were sweet and delicious, the kale beautifully presented and the pulled lamb shepherd's pie would have served 4 'down south'. The next evening, I have never been served such a large, fresh 'side' of cod in batter. I live by the sea, nothing has been as fresh. The staff and guests were extremely helpful with my negotiating the obligatory fire doors and I don't think I ran over anybodies feet!
Firstly the room we had was tiny and overly hot, it was noisy and a lot of slamming of doors going on. Other than that the room was fairly clean and staff seemed quite friendly, the breakfast was ok the following morning too. I won't be rushing back but I wouldn't completely avoid either. Maybe if I had a better room my experience would have been different.
We decided on the Stuart Hotel for our 30th Wedding Vow Renewal after I met Tina the Wedding Planner, for the first time in May. She talked me through our options for the day and gave me several suggestions on what type of menu and following our first meeting the support i was given up until the big day was lovely. The Registrar attended for the Service at the Hotel, then our celebrations began which i can only say was truly unforgettable and ran without any hitches. Tina and Dean, the Manager were on hand all the way through from entering the Hotel, until we climbed the stairs to our room where our last surprise was waiting, as our room had been decorated with artificial Red Rose petals and Two Swans sat at the foot of our bed, made from our towels. Nothing had been too much trouble for any of the team from the young lady who met us on the Reception desk, to the Ceremony that Tina came in for, it was trying to get her to go home that was the hard part, as i knew it was her day off but she wouldn't leave until she knew it had gone according to plan and she still messaged me in the evening to check everything was ok and Dean took over when seating us in our beautifully dressed room, which Michelle from Nice Love and Wishes had done for us, but thats another story. Dean continued to be our support through the whole evening until we said our goodnights and again the next morning when we came down for our breakfast, Dean made sure we had everything we needed, up until we walked out of the main doors to go home. All these words will never express how the Stuart and its team made our day perfect. We will never forget any of the details and hopefully we will be able to celebrate with them in another 30 Years xxxx
Check in fast and detailed. The room was clean and with enough room needed for two.Tea/coffee, kettle etc. large tv. We found some hardened old dried out coffee sachets in the tea/ coffee tray. Obviously missed both days we stayed. And missing towels the second day, house keeping needs to be monitored. The breakfast was an English breakfast presented from the menu with continental to help yourself. Plenty to set you up for the day. The hotel has a secure car park. A short walk to the town center. Not a holiday hotel but good business or passing through hotel.
The staff went above and beyond to make our stay excellent. The breakfast was amazing and so was dinner. The hotel was very reasonably priced and even have conplimentary bottles of water. Would definitely stay again!
Stayed on the tuesday for 1 night in a standard double room, check in was stressful as they were claiming i had not paid even though the payment had already been made via booking.com, then we went to the room to find it was absolutely tiny, the door was half a metre away from the bed and the bed half a metre away from the toilet. I went to ask reception if we had the standard double and they claimed this was the standard and was one of the larger rooms!!! The tv had no remote and the room was absolutely boiling hot. For £90 i could not warn you enough to avoid. The bathroom was grotty and probably a similar size to the main room which is saying something. Very rare i leave reviews but this was that awful i had too.
We have just had our wedding at The Stuart Hotel Derby. It was absolutely amazing, Tina and Simont took charge from the moment we booked, nothing was too much trouble, from the choices we made to ordering in beer that they don't usually stock and catering for our grandson with food allergies. We didn't have to worry about a thing on the day, Simon had everything in order and running smoothly all day. I can honesty say it was perfect,I would recommend The Stuart Hotel 100%.All the staff made us feel very special. The food was perfect,everything was red hot when served, so a big thank you to the chef.All our guests had a wonderful day,everyone commented on how well it all went. We would like to say thank you to Tina, Simon and all the staff at the Stuart for making our day so special, you have a well run and organised team. Thank you all. Lee and Sharran Walton
It was very hot in the room, the TV didn't work and I arrived at 23h15 from a appointment and they didn't have nothing for eat (In advertisement said they have room service 24 hours...). I'm not come back
I was disappointed to find a plate of left over food still in my room which I assume was from a previous guest. The floor was also damp so I assume it was recently cleaned but not dried yet. I don't think it's too much to expect better than that.
We had a lovely stay and would highly recommend. Staff very friendly and welcoming. Evening meal was lovely and the service was spot on. Breakfast was a highlight with lots of little extras you dont normally get. Only a short 5-10 walk to all the shops and bars. Special mention to Simon the manager and we hope to see you again soon.
Lovely place,staff all friendly and so helpful, especially the restaurant manager,rooms spotless food lovely, made to feel welcome ,definitely stay again give the Mexican restaurant a visit and the telegraph pub just up the street
I chose to stay here as it was close to the station and the city for 1 night... I thought that I was booking a single room through the hotel, but sadly got redirected to reservations.com - be aware they charged £60 when I thought I was paying £36 for a tiny single room as they added taxes and charges, I got £15 back after numerous phone calls. But due to it being my error apparently, I got no sympathy & no breakfast was included, but I could have for an extra £10 (NB - coffee and breakfast was lovely for £4.80 from the Wetherspoons in the city centre - less than 10 mins walk) However, the room itself was a tiny room, in the stairwell (aka cupboard). It was red hot and loud. Trying to sleep was atrocious, with all and sundry slamming doors and talking loudly until after 0300. I had the fan running all night and a tiny window open, but did very little.
This was our first stay at the hotel in Derby and we had a wonderful experience. We received a friendly greeting on arrival at the entrance by the receptionist (Georgia I think her name was). The manager Simon was also very helpful. We were provided with useful information about the hotel and surrounding area (close to the city centre which is ideal). Room was clean and comfortable. Dinner in the evening was also good. Overall very happy with the stay.
Stayed at the Stuart hotel for 2 nights while attending a family wedding at the venue. We arrived late Friday night and parked easily. Check in was fine, went to our room and the first problem was the temperature in the room. It was far too hot and there was no air con. The room was a standard double. Slightly on the small side. There was a tv, kettle and coffee facilities (no spoon to stir coffee) the safe - it didn't work (either broken or we wasn't doing it properly) there was no iron in the room. A good amount of Wardrobe and draw space. There was a few issues with the cleanliness- the bathroom door was dirty with make up marks, the floor wasn't too clean there was some hairs. I think a thinner summer duvet would help sleeping in the summer as the one on the bed was very thick and too hot. I did speak to somebody about the heat and they did provide me with a portable air con unit which did help in the second night. The wedding was great, we was looked after well. The breakfast was lovely. No issues there. Overall a good stay, I do think as a 4 star there should be a little more attention to detail in the rooms to bring it up to a true 4 star.
Booked a two night break with a voucher given as a Christmas present. A few days before our stay I had ab e-mail offering and upgrade which I took advantage of and took a Junior suite. Hotel was easy to find, check in very easy and staff friendly and helpful. Room was a good size and the bed was comfortable. There was some corridor noise but it's to be expected in hotels. Connected to the WiFi but it was very slow and found mobile internet better! . The hotel is a very short walk to the Intu shopping center and town so an excellent location. When checking out was told I owed £20 when nothing had been charged to the room, when I challenged this the charge was dropped, but have to wonder how many have paid in good faith for nothing!
The hotel is well located close to both Derby rail station and the town centre. My single room was small but more than adequate with bathroom including tub and shower. Tea & coffee making facilities were supplied as well. One down side was that on site XS restaurant was closed on Sunday despite the advertising stating the opposite. I did not have breakfast but the cost at a shade over £50 per night was more than reasonable.
Nice hotel, with good rooms. The restuarant was slightly odd, having dishes served to adjoining tables that were not offered in the menu. Were they specials? I have no idea as none were offered. A little surprised to have no snack biscuits in the room, which being a type I diabetic are always a welcomed addition in the "just in case" requirement for a quick boost of blood sugars. Otherwise the hotel was nice, friendly and clean, plus the room spacious and very comfortable.
Stayed overnight found the hotel to be in an ideal location . Good parking on site Helpful friendly staff . Good restuarant and bar. Room was what I would expect from previous stays at this Groups Hotels . Thought good value overall for what I paid .
I stayed for a festival for two nights and arrived early and was immediately welcomed and checked in early. The service from all the reception staff was great and especially the night barman who went out of his way to keep the bar going. The breakfast was great and we had the smoked haddock which was a real treat. The rooms were adequate and whilst in need of an update, they were very clean and comfortable. Will stay there again. Thanks
My girlfriend and I were staying at this hotel as it was my university reunion. Check in was fine, parking was routine as well. I had a shower in the evening and the pressure was poor to say the least. In the morning the pressure was so bad that hot water was dripping out of the shower which made having a shower with hot water impossible. This meant a cold shower, something that is unacceptable from a hotel. When checking out I was asked how my stay was and I replied, 'Fine, but there was no hot water this morning'. The lady behind the desk apologised and said, 'Oh we do have that in the mornings occasionally'. Not good The Stuart, I will not be staying again in a hurry.
The bed wasn't comfortable, it would of been better sleeping on the floor. A generator of some sort started going out at around 6am near our room making a very loud noise, vibrating the floor and making the windows rattle so safe to say we didn't get much sleep! We was going to stay for breakfast but didn't want to waste anymore money in the hotel than we already did to stay there, and we ended up checking out of the hotel for just after 8.00am. We stayed for my birthday and wanted balloons for extra cost etc and they said they would send me prices, but they replied the night before saying they won't be able to do this now. We also asked to borrow two prosecco glasses but just got told to use the coffee cups in the room.
we got married at this hotel and everything from start to finish was brilliant Tina the wedding planner was amazing the staff I must highly recommend as they were all so helpful and pleasant and all worked so hard to make our special day perfect the food was lovely the rooms very clean and comfortable
The room and bed was fine and had a great night sleep, Free Parking, 24h food, drink and room service and a short walk to the train station. The shower had terrible water pressure but the breakfast buffet had it's issues with the lack of food available to choose from but the hot menu was fine and came out quick with lots of choice!
Room was small and bed was huge making moving around in room difficult. Hot water pressure was practically non existent making having a shower impossible and therefore had to have bath and wash hair over bath, not ideal. was difficult to get served lunch and drink on Saturday lunch time as no staff behind bar so had to ask reception to get someone to come and serve me, they never came back once i had my lunch, I was there 45 minutes and therefore decided not to have a second drink. Breakfast wasn't the best so I would suggest going to cafe 2 doors down as it is half the price too.
Stayed for 2 nights on bed and breakfast basis. Check in was very smooth and quick. Our room was refurbished and had everything we needed. Bed was extremely comfortable, plenty of tea, coffee etc and was very quiet being at the rear of the hotel. Bathroom very clean and modern with nice toiletries and large fluffy towels. Breakfast was excellent, plenty of choice from the cold buffet and hot full english waiter served. had drinks in the bar which were reasonably priced and adequate choices of draught beers/ciders. Service from all the staff was brilliant especially the stand in manageress who worked really hard in every department, Car parking was free at the rear of the hotel and the location very good, a ten minute walk into the center of town, Would definitely recommend,
I can't remember the last time I wrote a really bad review but this place deserves it. Went for an evening meal to join friends who were staying the week end. Decor is clean modern and very impressive which created a really good impression. We were seated promptly and our orders were taken. Main course arrived and food was well presented and tasty. After such a good start how could it go wrong. Well the waitress cleared the table and walked off. We waited about 15 mins and then had to ask for a dessert menu. Deserts arrived were OK and waitress came back and cleared the table and disappeared again. We waited what seemed like ages and then had to find someone to ask for coffees and a tea. We went to the bar area and a tea and a coffee arrived. No tea spoons and no sugar and were advised the other coffees would be arriving soon. A good while later - 15-20 mins, we asked the barman if the other coffees were coming. His response - he would bring them over as soon as he possibly could - what kind of answer is that. A few minutes later another barman bought over 2 cups of coffee and milk in a teapot!!!! I asked him for saucers and teaspoons and he said they had had a rush and there were none AND WALKED OFF. I went to the restaurant and explained what happened to the duty manager and she gave me teaspoons and asked another waitress to take some to the bar. Why couldn't the barman have done this. I then asked the receptionist on duty if I needed a token for the car park barrier and he replied very sullenly I needed the code which he gave me on a piece of paper. Does anyone actually like working here? Really sad as first impressions were really good. Won't be coming here again.
Being able to access town with a 5 minute walk is perfect. Such friendly helpful staff, room fine, clean, spacious. Ground floor. Breakfast buffet was one of best ever, plus lovely cooked food to order. Plenty hot water, deep baths (great after several trips into town). Coming back, asap, really good trip thank you .PS Don't believe all you read on TA, this was our experience, was quite concerned what read before our trip! We could not fault.
I stayed at the best western on the Saterday night of May bank holiday.i had booked two rooms which where both comfortable and clean. the lady on reception failed to inform me i needed a code to leave the car park then blamed me when i asked how you got the barrier to lift . i dont eat in the hotel, as there are places to eat in the town centre, that are cheaper and just as nice .
Had a good stay at the hotel.. When you arrive at the hotel you see a nice clean modern lobby with a bar on one side and a restaurant on the other side.. Check in process was all fine and staff are friendly and helpful.. The rooms on the other hand let the hotel down there clean so that's a bonus but there so dated and old looking and just need a good freshing up.. The beds comfy but creeky.. The breakfast was lovely though so that made up for the room
With a plan to meet a colleague off the early train from London I needed to be close by for a pick up. Good position and easy to find but with a very tight and full car park.. I just squeezed in the last place. Clean and tidy with all you could need. OK for a short visit and not too far from the university.
We got a groupon deal that was a bargain for what we got. The staff at the hotel are all lovely, the room was great and extremely clean. The evening meal was perfectly cooked, as was the breakfast. Will definitely be going back and would highly recommended this hotel.
Hotel is quite tired in places. Dining chairs badly stained. very poor breakfast. Don't bother. one mini croissant to share amongst guests with an hour and half to go, not replenished the entire time. cold meats looked like the day before platter, waited 15 mins for a coffee, cooked breakfast awful and I'm not fussy. Hotel needs updating and decorating. Staff however lovely and helpful.
First impression very good, dining area well set out with plenty of room between tables. Staff very friendly and efficient. Food cooked to order and well presented, very delicious. If in area worth going in for a visit. Looking forward to our next visit. Recommended to everyone
Arrived Friday to stay 2 nights , the first nights stay was good ...quiet and peaceful . The Saturday was a bit different , There is / was some sort of gym next door which was noisy at all times . The staff were very helpful and the food was good . We stayed at the back of the hotel , bet the front was even noisier .
Stayed for two nights, had such an enjoyable experience really helpful/friendly staff, rooms were spacious & clean bed was so comfortable! Food was so good, great selection of drinks & reasonable prices. Hotel looks nice throughout & is clean/modern. Fab location, couple minute walk from the town centre. Will definitely go back!
Pretty easy to find and close to the train station and while the car park looked small there was plenty of room for all the delegates. Coffee upon arrival tastes freshly brewed and the scones during the break were delicious and served with butter, jam and cream. No complaints about the venue of the staff.
although the room was a bit small it was comfortable. It included tea making facilities which was topped up every day. Didn't try the restaurant so I can't comment that but the bar was reasonably priced although they did run out of my favourite tipple, vodka on one occasion which I thought for a hotel was a bit odd. Overall I would recommend it for a stay of any kind be it for a weekend or a holiday base. Being centrally located is a good advantage. Easy access to shops and transport.
in town for an art exhibit, I was staying for just the one night. the hotel is well presented and was clean and tidy in all public areas. has a nice looking restaurant and cosy bar. also, free parking, but probably its main selling point, other than the price is its position. just south of the city centre it's a very short walk to, pretty much, anywhere in town. derby centre being pretty compact, it's literally 2 or 3 minutes to the main shopping centre, and about 20 minutes to the cathedral at the north end of town. also, just south of the hotel, if you don't want to go into the centre, there's quite a lot going on too. not readily visible when I arrived in the day, but take a left out the hotel and there' a number of pubs, restaurants, takeaways and corner shops, also selling food and drink, just around the corner. re my room, it was quite small being a single, but had everything I needed. T/coffee facilities, tv, large wardrobe, a desk with chair and a very comfortable bed. it had a nice bathroom, tiled and of a decent size, with a good shower. both rooms were spotless. it was quite warm on entering, but once the windows were opened it was fine. the only niggle, there was some noise. the door doesn't offer much soundproofing so when people were walking and talking in the corridor it was quite noticeable. this I found just after check in, luckily, that night it was very quiet. however, if there were a situation with late revellers returning after a night out, I could imagine this being a potential problem to lighter sleepers. overall though a pleasant stay. I was room only so can't speak as to the quality of the food and drink. the staff I did have dealings with though at check in/out, I found to be very friendly and efficient. I would have no problem staying here again if visiting the city in the future.
We used this hotel for our whole wedding day, the staff were absolutely fantastic, service was absolutely amazing the whole day was just perfect.... The rooms were fantastic everyone that stayed at the hotel said the same..... We cannot thank the hotel enough for everything they did for us
Rooms clean but need updating. Bathroom very tired. Low water pressure. Three milks not four so could not make two cups of coffee. Reception service on phone not good. House keeping service excellent. Room service slow due to wedding. Food good when eventually it finally arrived after being chased.
Car parking is an issue so had to park on side street. Reception was welcoming & friendly. Food was very good & staff very helpful though needed some up training , not knowing what the soup of the day is does not fill dinners with confidence however it was very good .My wife had deep fryed fish with hand cut chips,tartare sauce was home made, but vinegar in scachettes , I don't think so!! 3 of us had rump steaks which were very good, but no mustard available to accompany them ! Ladies WC out of use. So had to use disabled facilities. Will return.
Had our wedding here on the 20th April 2019, and could not of had a more perfect date. Tina the wedding coordinator and her team worked tirelessly to ensure everything ran smoothly. Both the ceremony room and reception room looked stunning and we were even taken through to see the wedding breakfast room before our guests to ensure we were happy with it. We both could not believe how beautiful it looked!! Food was really excellent, all our guests commented on how delicious it was. There is not one thing that we could of asked to be any better. If you are thinking about getting married here, then we thoroughly recommend, it you will not be disappointed!!
We stayed at this hotel for two nights for a friends wedding on the first night had drinks in the bar to told no ice for drinks the room was in need of a good renovation have had a lot better rooms at other hotels for a lot less .the breakfast and food over the weekend and the wedding was well organised and barman seb did a great job under the circumstances
Fount dirty underwear and were wet cup marks from previous people who stayed in there manager i rude when you can smell weed (a drug) through corridors her explain is well I can't go knocking on doors Breakfast- more lukewarm than hot, tomato was not grilled and has brown was rock hard
Brilliant welcome-Red Wine glasses and very cheerful staff. Very cosy and really clean environment. The breakfast was amazing- hot and there is a choice of how you want your eggs- they aced my Spanish omelette and there was lots of health choices- I loved it to bits. I was properly amazed by the service and staff decorum despite their freedom to have a laugh.
Helpful andd friendly staff, spacious and comfortable room, speedy service both at the desk and in the restaurant. I was able to leave luggage both before check in and after check out. Would highly recomend this hotel.
Good food selection at breakfast Poor coffee selection at breakfast Just one plastic cup, one soap, one body wash, one shampo for a twin room I enjoyed how relaxed the hotel team was Not many ciders to chose from, I had a perry
A one night stay with my son at the hotel. Our requirements during our stay were met and the staff were attentive and friendly. Service in the restaurant was good and food was well served and presented .
Lovely hotel in central derby, minutes from shops and close to railway station, rooms comfy maybe a little dated however excellent value for money, breakfast hot n plentiful. Free parking a plus. Friendly staff will stay again,
Check in, quick and courteous. Room nice and clean but only one 'glass' in batroom and no anti-slip mat for a slippery bath. Restaurant service very good if you can swallow [sic] the wine prices .. ouch! Food quality good especially the breakfast choices available. Staff all cheerful and helpful. Bedside lamp fixed on request. Checkout easy and quick.
Let's start with the positives first.... the bed was comfy, and the shower was powerful. I'm afraid that's about it. We had booked an executive room which stated air conditioning, mini fridge, luxury toiletries, and home baked cookies (!?) in addition to the standard room. When we arrived in our room, we had to hunt for the tea making facilities - they were in the drawer! I couldn't find the hairdryer until I pulled the chair out from under the desk... it was on the floor (of course, silly me!). The home baked cookies were um... a pack of 3 shorties from a catering pack. Hardly home baked, unless you work for Coronet (the supplier). The mini fridge looked like it hadn't seen a cloth or cleaning spray since it was purchased. The luxury toiletries was a tube of shampoo and shower gel. The room was very warm, so we decided to put the air con unit on, but then discovered thick dust in the vents so didn't bother. When we got into bed, we realised the walls were paper thin. The guy next door loved the sound of his own voice (sadly, we didn't) and had to listen to it up to 3am. It was the worst night sleep I've ever had in a hotel, and I feel £81 was a complete rip off for what was on offer. The breakfast was ok, could've been hotter but the selection was good. I won't be staying here again, I'd get a better deal at Premier Inn. Just one thing to note, the car park gets full very quickly and we were lucky to grab the last space at 9pm.
I booked this is a 'cozy' room based on the price, expecting it to be small, which it was but still with plenty of room and great facilities. The hotel is really close to the main shopping area in Derby and has a secure car park. Much of the hotel appears to have been refurbished, the only aspect I could criticise was the carpeting in the corridors and room which seemed to fall well below the standard of everything else.
Booked into the Stuart and was disappointed to have to carry my suitcase and work bag up 2 flights of stairs that were narrow. Rooms were dated and there were stains on the walls and carpets, duvet was lumpy and had seen better days. Ok for a short stay, wouldn't want to stay longer.
The company had booked the suite for me to present an evening training session so it made sense to stay overnight. The rooms were clean and comfortable - I had one of the best nights sleep I have had in a hotel. The only minor negative is the tendency of hotels to use low light output light fittings and the desk area was a little dark. Evening meal in the restaurant was good quality and served quickly. I had the steak and kidney which was tasty and a good sized portion. Breakfast was served quickly and was very hot - watch you don't burn your mouth on the sausages! Again very pleasant. Welcome at the desk and the help when there was a mix up of times meant the staff get a big thank you. The hotel is of an era and style which is comfortable.
The hotel was very modern and the staff were very friendly and polite. However, there was a lot of noise such as drunks, fire alarms and heating sounds, the desk had a broken leg and the pressure of the water in the shower was very high. The bed was comfy and the hotel provided wifi, a kettle, tea, coffee, mug, iron board, safe, wardrobe, desk, sink, lights and a toilet. The price i paid was out standing.
We decided to book here because we were attending a party next door and it wasn't much more money to stay than get a taxi home. We booked a cosy double for £39 and a few days before our stay we got an email inviting us to make an offer for a room upgrade. We offered £5 to upgrade to a standard double (usually £15) and it was accepted. We arrived at 8pm and found the car park full except for several disabled spaces. We managed to squeeze the car in and went to check in. Reception staff were friendly and helpful and we soon checked in and went to drop our stuff in our room. The decor of the hotel and rooms is a bit dated but it was clean and tidy. The room was quite large with a big bed (I think it was two singles pushed together) and the bathroom was very clean and bright. The only downside we could see was that there was no kettle or tea and coffee facilities in the room - I'd have much rather had this than the toiletries provided in the bathroom. The room was very quiet at night and we got a good nights sleep but there was quite a lot of noise at about 8am which sounded like bins being emptied outside, and the noise of other peoples toilets flushing was quite loud. We could also hear other people talking in their rooms from ours so if you had loud neighbours it could be quite annoying. We didn't eat in the restaurant as the breakfast seemed quite expensive and we didn't have a drink in the bar so I can't comment on those. Check out was quick and getting out the car park with the code we were given was fairly straightforward. This hotel was in a really convenient location for us and good value for a single nights stay.
I stayed in a double room single occupancy. The breakfast was very good as was the dinner in the hotel in the evening. The staff were all very helpful and nothing was too much trouble for them. They went out of their way to be helpful.
This hotel is very convenient to town centre and railway station. It has bus tops right outside and a very regular service. The hotel has the convenience of a car park for residents. The staff are extremely efficient and friendly. Nothing is too much trouble for them. Breakfast was varied, cooked or continental. Ate in the restaurant twice during the stay and food was hot and flavourful. The bedrooms are on two floors with some on the ground floor. The only downside is there is no lift. I had a single room which was very comfortable and warm. Plenty of tea and coffee replenished daily as well as biscuits.
Hotel is fine, rooms are ok and breakfast was good but was nothing more than average. Does the job for what you need but nothing stood out as exceptional for me. Pretty close to the station so fairly easy for transport links
I was staying in a single room, which was a little small but it was good value for money and had all the amenities required. The hotel itself looks very modern and stylish. The staff were excellent, and indeed the best part, including the staff at the bar and on reception. Food and drink were okay for the price. My only complaint is it is a little too easy to hear noise through the door and walls.
This hotel is only a 10 min walk from the station and also has a car park. The rooms are average size and the beds quite comfy. There is a good shower with toiletries. Fairly basic but has everything you need.
We stayed for two nights for my birthday, we were upgraded to a suite for a small cost. Hotel and room spotlessly clean, some staff very friendly. Mattress too hard for me. Great location. Food in the restaurant terrible, we had a two course meal included on the first night, the chicken skewers were red hot one side but cold the other and the fish and chips were soaked in oil. We did complain and we were offered a free dessert. We were very disappointed and it put quite a dampener on the night. Breakfast could have been very good, lots of choice and good quality ingredients so I couldn't understand why they would serve it with a cremated sausage on !! Staff bringing out hot breakfast while your eating the fruit etc from continental! They need to sort this out. On the second night we tried room service, thinking they couldn't get a sandwich wrong! How wrong was I !! The bread was so dry it crumbled and the cheese was so thickly cut, I didn't dare say anything because I didn't want it to ruin another night !! No name tags on staff
The location is excellent, with Intu Derby right on your doorstep. The breakfast was probably one of the best I've had whilst staying at a hotel. and the restaurant in the evening was good too. Overall a very good stay. Internet could do with being extended so it's available everywhere.
Fab hotel, been twice, will go again, central to town with pubs and restaurants. Clean hotel, great atmosphere and friendly people. Had a meal in hotel was lovely. Breakfast was first class, everything you want from full English to continental if you prefer.
Stayed here on a couple of occasions for business, staff have been more than accommodating with changing rooms to find a suitable one with my mobility issues. Food was fine Comfortable bed The hotel could do with more shower only rooms. Would definitely stay again.
We stayed on a groupon offer. On arrival we were met by very friendly staff. We were slightly early but our room was ready for us. Check in was quick and easy. The lady and gentleman on reception were very friendly and helpful. Our room was clean, maybe a little dated but a decent size and the bed was very comfy. The bathroom was clean and had the usual complimentary shampoo/soap etc. There was tea and coffee facilities with biscuits. We had a couple of complimentary drinks with our groupon deal in the bar and we had a small bar lunch which was ok. The hotel is very near to the shopping area which was great. Breakfast was continental buffet and a selection of hot food available by menu. All in all a decent hotel to stay at and I would stay here again.
had a weekend stay for the first time. location is good, the hotel was clean and well maintained, however the staff team proved to be outstandingly professional which served to make our stay most pleasant.
It was my third time that i booked stuart hotel and had a little problem as it was some kind of noise coming from outside but still as per their friendly staff I didn't went to complain and enjoyed staying with stuart hotel will definitely go back next time again
The hotel stay itself was OK but there was a problem with the booking and I had to pay again on arrival at the hotel. Having been told by reception staff that I was not charged for the non-arrival for the faulty booking, I paid for the night's stay, only to then find I was then charged for both nights after all. On contacting the Best Western and subsequently the hotel directly I was made to feel like I was trying rip the hotel off in asking for a refund for the faulty booking. Awful customer service that has left me feeling quite angry.
We have stayed here several times and have never been disappointed. Car parking is available. Reception staff are friendly (as are all the staff we have met here) and check-in is quick and painless. The room was clean and the bed is as comfortable as we have had the pleasure of sleeping anywhere. Just five minutes walk will have you in Derby central shopping area. One thing we have never tried here is the breakfast but the restaurant looks inviting. Maybe be will make the time on our next visit.
Stayed here Saturday 26th January 2019. The room appeared to be near a boiler room so the constant banging of the boiler and subsequent water noises was quite off putting. Shabby interior covered in dust. We had breakfast Sunday morning. Cutlery was filthy and the staff hadn't got a smile between them. Tip.....if you want breakfast i'd advise the cafe next door but one.
We stayed for one night on a Groupon deal. We were told to dine in the bar not the restaurant, the menu was dreadful. The plumbing in the bathroom was ridiculous, the toilet flushed whenever it felt like it, including when we turned the tap on and when our neighbours used the shower or toilet with the most awful high pitched whining from the pipes. Our room was next to the service entrance and at 8.15am the laundry delivery was dumped very noisily outside our door and filled the hallway. While we were at breakfast our keycard appeared to have been de-activated and we couldn't get back into the room. The saving grace was the efficiency and friendliness of the staff.
Excellent value for money especially as we got up grades due to been members. Very central location dropped son off at the cricket centre drove 5 mins to the hotel then a short stroll to hitting the shops.
Its my second time in best western stuart hotel i can say that its really nice and clean and comfortable and price wise its perfect location is so good just a minute walk to city centre staff is really helpful i can say its perfect from all views hope to stay there soon once again thanks guys
This was our third visit to the hotel.It is in a great location its 5-10 minutes walking distance from the train or bus stations. The main entrance is very spacious and the hotel has a bar area and restaurant. The staff on check in were really friendly and welcoming advised of our room.the hotel offers free parking during your stay. Our Room was situated on the ground floor towards the back of the hotel. The room was very spacious and offers plenty of storage space for your clothes a tea and coffee tray with biscuits.The bathroom has a bath with a shower over a nice treat if you fancy a soak after a hard day shopping. Breakfast you have the choice of continential and full English which you can have extra items such as black pudding ,fried bread. Overall our stay was lovely and the staff at all times were friendly and helpful we definitely would stay here again.
Just returned from the Stuart Hotel for a last minute Xmas shop in Derby. We stayed for 1 night very nice hotel especially for the money staff and service vvv good, we got checked in straight away nice warm room, toiletries included. Tea and coffee and biscuits very nice touch. Nice to have a bath instead of just a shower which we liked, however not too sure if you are elderly or not too mobile as very high step into the bath and no rubber math in bath so quite slippy there was a handrail and for us not a problem but had I been with my elderly mother I may have had some concerns.Great location very close to the town centre and railway station both within walking distance. They also have a carpark. Excellent breakfast. We really enjoyed staying here would stay again an recommend our friends to stay.
Went to a Christmas party ete wu With some friends. The staff were pleasant,friendly and worked hard, arrival drinks not very nice..presecco would have been better. My husband had a bad pint of larger but didn't like to complain. Think the barrel needed changing. The room looked beautiful and the tables set really nice. The Food was average with no complaints. There's was a good pass the parcel game but the night was ruined by a rubbish miserable DJ...I've been to many Xmas partys and he has to be the worst I've ever encountered. It's a Shame as it could have been a good night. A bit of a waste of money really as the Christmas astmosphere was missing.
A couple of nights for work. Check-in was easy and fast, very helpful staff. The ground floor double room was very small. On the second day the bed had been made but the coffee cup had just been moved rather than cleaned so not sure how much cleaning had been done. Breakfast was nice with a good selection and friendly service. The shower was tiny, I'm not huge but it was tight to lift my arms, thankfully I didn't drop the soap. Worst part was the noise. I opened the window to the constant sound of a fan. I could hear every sound upstairs and people walking past the room. There was a VERY loud whistling noise when the room upstairs ran the shower. The hotel is reasonably priced and very well located for the train station. Surrounded by a good selection of restaurants and bars.
I have stopped at this hotel for the previous two years whilst attending a work Christmas do nearby and yet again this year we weren't disappointed. We were located on the top floor this time and the bedroom is a reasonable size. Bathroom lovely and clean and bright. Speedy efficient check in, friendly staff. Reasonable price - room only Sunday night £54. Will be stopping there again for next years Christmas do.
I stayed at The Stuart on 14/12/18 for a rock weekend in the city centre. The booking had originally been made by a friend who realised they couldn't attend. I've been to Derby several times before as it has great venues for rock bands. I arrived after work at 7pm to find the hotels car park full. There were two private Christmas parties being held at the hotel so it was extremely busy. Luckily a guest directed me to a pay and display car park around the corner. I had to return to the hotel to try and get change for the car park meter but the receptionist seemed disinterested and suggested I go to a shop down the road. Her directions weren't very good though. I finally found change in a take away shop on the next block. The car park was very poorly lit and as a woman travelling on my own, I was very nervous when trying to pay for my ticket. I would recommend that future guests travel by train to avoid this inconvenience. The hotel itself was clean, the bed was comfortable and the noise from the party could hardly be heard until people returned to their rooms and began talking in the corridors. When I set out for my rock night I had to get a taxi to the venue. Had a realised the hotel was so far away from the venue, I would have cancelled the booking. On returning home there were no taxis available to pick me up from the venue and I had a long walk into the city centre to the dreaded taxi rank. The walls of the hotel must be very thin because I could hear other guests using their toilets, dropping shoes on the floor and snoring. The central heating is also very noisy. Fortunately I was very tired after my walk to the taxi rank so I fell asleep quickly. The following morning all I wanted was a cup of tea but I realised I couldn't see a kettle or cups. I'd already decided by then that I'd had enough and wanted to go home. On checking out I noticed a trolley full of tea bags, coffee etc and asked the receptionist if they had kettles. If only I had opened a bloody drawer!!! So as comfy as the bed was and as clean as the hotel was, I will not be going back. And the wifi was down!
This hotel is ideally situated for Derby City Centre and the Intu Centre.The hotel has free car parking. The staff were very friendly and welcoming. We ate in the restaurant,the food was individually prepared (not "pub grub" type food).It was very tasty & enjoyable. The rooms are a bit tired & need sprucing up but they were clean & the beds were comfortable. We will stay again.
Minute size room - not even swinging cat size. Terrible breakfast - cremated "fried" egg, white gunge on over cooked bacon and no tinned tomatoes even though ordered - and we had to pay goodness knows how much extra from our original booking. Overall staff attitude poor - they need reminding who is ultimately paying their wages. Reviews like this will not encourage people to book this place no matter how close it is to the city centre. One thing which is good is the car parking.
Upon arrival of the hotel we parked in the customer car park which is fairly small and overcrowded, also when your in the car park you have to use a code to get out....which can be tricky when you arrive and the car park is full and this is your first time to the hotel. Checking in was easy. The room was similar to premier inn, had a tv a kettle and an iron. Bad points in the room; it was facing a very busy road so the traffic was loud. The windows were drafty which made the room cold. Underneath the room was loud music, I think this was coming from a private function. The bed was ok so had an average night sleep. The next morning we went down to breakfast, we expected to be greeted by the hostess and expected to be told how the restaurant worked but we just sat down and the hostess came over to take our order. I had full english breakfast and it came out of the kitchen warm....i expected it to be hot. I expected more from a 4* hotel. However only paying £40 through Groupon I guess you get what you pay for.
I picked this hotel because of its convenient location. The free parking was a bonus. I have to say the staff we really friendly and helpful, the room was clean and had the facilities you need for a simple overnight. So for a simple no frills short stay this was ideal I would have no issue with staying here again
The staff were very friendly and helpful but the first room I was given, the window was broken and did not close properly, the carpet looked like it needed a very good clean and even the bathroom required a deep clean. Once I complained about the window, someone came to look at it and agreed that it was broken and they eventually found another room for me, despite being quite fully booked. The second room was ok but the radiator and pipes did make a lot of noise throughout the night. The bed and pillows were comfortable, but I have definitely stayed in better rooms with other hotels. It wasn't clear when booking but breakfast was extra at a cost of £12. I would have preferred to eaten elsewhere. When ordering the cooked breakfast, my colleague requested an addition of some black pudding to the plate, hardly a complete change to the request but the waitress 'huffed' as if this was going to be a big issue. When the breakfast was presented, she still got the wrong selections on the wrong plates. The breakfast was certainly not worth the money. When we checked out of the hotel and walked out of the front door, a very large rat ran in front of us and under the fence to the left of the reception. I am sorry to say that we won't be returning to this particular hotel.
I booked this Christmas party night in October for Saturday 1st December, for 5 couples. I now see why they still had availability! The booking process was easy, and a lady named Tina was always very helpful and friendly over the phone and emails. The arrival cocktail was a nice idea, but I didn't like it, and it seemed that the majority of people didn't as most were left abandoned! We entered a brightly lit room and seated at our table. We noted of the 7 tables in the room that 2 were empty! We ordered wine, the white was delivered but had to be returned as it was warm. The bread rolls were hard- probably been put on the table too early. There was a pile of cutlery on the table. Some bread plates missing. The prawn cocktails were poor, tiny tasteless prawns with a watery tasteless sauce and dried out bread ( or was it toast!). The croutons in the soup were a soggy mush. The main courses were much better- no complaints there. Desserts were just ok at best. The service was overseen by a very good and friendly manager/ supervisor who was trying his best and working hard but his waiting staff appeared clueless and disinterested. After the meal there was a pass the parcel game which was fun. Food service finished and the bright lights remained on until we asked for them to be turned off. There was no party atmosphere in the room. The DJ was poor, but that said we were determined to have fun and once our table got up to dance others in the room soon joined us. Overall we had a fun evening, but I can't say I'd recommend it due to poor standard of food, poor DJ and no atmosphere. Thanks though to Tina during booking and the duty manager/ supervisor on the night.
The Stuart Hotel is perfectly situated for all of the shops and museums. The car park is a definite bonus as parking in Derby is pretty difficult. The reception staff were very helpful and went out of their way to ensure our stay ran smoothly and well. We had booked two rooms and both were comfortable and well appointed. The walls appear a little thin and we were disturbed by other room doors banging at various times in the night. The manager of the restaurant was friendly and efficient and sorted a problem with my meal immediately one night when we ate in the hotel. Overall, we would choose to come back as the quality of the staff make up for any inadequacies of the hotel!
Staff were very professional and welcoming. We'd had a stressful journey, but the way we were greeted relaxed us immediately.Pros The bed was comfortable, and tv worked. Like the fact there is a safe in the room. Free parkingCons - the shower water pressure and temperature was variable to say the least. Breakfast - a very varied choice compared to other hotels of the same level. I had the porridge, haddock and eggs. All hot and tasty.. But the same could not be said for my husband's English breakfast .Butr for £48 with breakfast it was value for money.Staff kept the buffet and crockery replenished.
This hotel is situated about 5 mins from the centre, parking is free. Rooms were clean and adequate and the staff were friendly and welcoming. Breakfast was lovely and I thought it was worth the price we paid on Groupon. We will definitely be returning.
Nice, inexpensive hotel which does its job. The rooms were good sized, clean and adequate for a decent nights sleep. The reception and bar area is clean and modern and the staff were great. Free car parking is a bonus in a City Centre hotel. The location is brilliant for shops, bars and restaurants. Breakfast is served to you, not buffet style like in some restaurants and it was warm and well coked. We would definitely come back here when we visit again.
2/11/2018- Unable to check in smoothly as receptionist seemed to be confused with a few bookings at the desk through a 3rd party bookings, not showing full details of names for bookings, receptionist would not allow me into the room and disturbed my friend in the shower to come down to reception to prove I was booked in with them. This caused unessesary waiting for people at the check in desk as they had the same problem. No apology from receptionist and quite abrupt about the mix up, poor customer service skills were not taken likely when wanting to relax after a long drive from work to the hotel when I had paid for the room with an email to prove this. Didn't feel welcome overall.
Had a short break at the Stuart Hotel through Groupon recently with my wife. The deal was two nights b&b with dinner on the first night. We traveled by train and this hotel is literally round the corner. No problems checking in ( always worry when booking through a third party) However a problem came up later. Room good not particularly roomy but sufficient for a couple of days. Had dinner from a special menu presumably the groupon one.chices ok though! Went into the bar but I couldn't put our drinks on the room as this was not asked for at checkin by myself! Ok but is this normal for the guest to request this? I just paid for the drinks by card. Breakfast both days good Hotel is about 500 yards from the shopping centre ideal! When we arrived the weather was good so we went for a walk along the river which was very pleasant and we ended up at the top end of the city centre and walked back to the hotel. We ate in the intu centre the second night. Plenty of choice . Would recommend this hotel and City for a short break especially by train.
Used a Groupon for 2 nights, worth the money £78 + £10 for Saturday, B&B + glass of wine, comfortable room, tasty plentiful continental & cooked to order breakfast. Plenty sockets in bedroom, along with a lot of dust on lights & under bed.
There are a number of large hotels in the vicinity of the Stuart. I have stayed at 3 of the others over the years as a frequent visitor to Derby. Firstly their pricing is all over the place and DO NOT believe their website that the cheapest rates are available on their website, they are not. When I challenged them over this issue they were very dismissive and basically told me to book it via the third party seller if they were cheaper. So I did. I paid £124 for a single room for a 3 night stay, Thursday - Sunday for bed and breakfast. So hunt around for cheaper prices on the usual third party sites, don't book direct. The room was tiny. Not a big deal for me, but it might be for others. It was tired looking and the bed certainly needed a new mattress, it was reasonably comfy though. The big negative with the venue was the noise from the hotel. The walls are paper thin and you can hear the people in the neighbouring rooms snore/use the toilet/watching the telly. Apparently someone in the next room had a concealed weapon and had to be strip searched and was told to bend over the bed when something was found! Not very professional behaviour from the police. The stairs which was close to my room were also very noisy. I ended up using ear plugs. However it is really conveniently placed and was far cheaper than the other hotels nearby. Even when I contacted the Aston Court nearby directly to see if they wanted to match the price I got from the Stuart, they weren't interested. I'm glad they weren't as The Stuart was a better hotel as I had stayed at the Aston Court last year. The breakfast was really good, a self service buffet breakfast, with the exception of the cooked items which are done for you individually when your brekky order is taken. It was certainly enough to keep me going until the evening meal. This place is not as good as the Hallmark hotels around the corner, but their prices for the same stay were just too much compared to the Stuart, £177 for the Hallmark Inn and over £200 for the Hotel. As the hotel was purely a place to rest my weary head after a hard days gaming nearby it was certainly the best value for money option. Just for an extra nice added touch they left a couple of packs of biscuits with my coffee and tea each morning when they made the room up, which was handy when I came back to my room late on.
We were here for 2 nights with our elderly mothers. The hotel was conveniently located. Rooms were clean, breakfast was good, service was excellent, staff friendly and helpful. All in all, very good value.
Close to centre, Parking available. Helpful friendly staff on check in. Clean rooms with tea/coffee and biscuits. Our room had a fridge for our use. Comfortable bed gave us a good night's sleep. We didn't eat in the restaurant but the area did look inviting, as did the bar. We have stayed here before and will certainly do so again.
Hotel centrally located to derby city and train station. Free parking. Rooms a good size and comfortable. Staff helpful and friendly. Excellent breakfast being cooked to order and good selection of continental buffet.
Hotel was clean, staff friendly and courteous . The bar area is a little small, and not arranged particularly well with TVs on one side. Beer was reasonably priced.. good value hotel, room sizeable .. but no iron in the room
So we stayed here for a family wedding. We booked month in advance two rooms one ground due to mobility restrictions and one double with a cot. We paid £10 per night for the cot for a travel cot with notatress or bedding. The double was a zip n toe bed and a huge gap in middle. It was an executive room but smaller and less nice than a regular. The mobility access room was booked on first floor and no lifts and took a huge arguement to get sorted. Breakfast is appalling and breakfast staff were very rude. After several complaints it took over four weeks to get our agreed breakfast and cot refunds. Whilst the operation manager was apologetic he was also poor at following through what was agreed. Rant over as a wedding venue the Stuart was brilliant throughout with great attention to detail. Lovely food and a good venue. Is it four star no is it mediocre just. Staff need retraining on not just running a hotel but the best western way of doing it as they are a huge let down to the brand.
Stayed as part of a club weekend. Comfortable room but in need of some attention - understand rooms are gradually being up-dated. Staff were very helpful and polite. As a group the menu was limited but the choice was good, food well cooked and served. Able to sit on after the meal ended to talk. I travelled by train and found it an easy walk from the station - took about 5 minutes.
Got the groupon deal and wasn't expecting much. Bedroom is more than adequate, clean and comfortable. Two course meal- lovely! Very pleasantly surprised. Staff- Charlie the duty manager, Giovanni the barman and Grace the waitress couldn't be more helpful. Totally exceeded our expectations. A lovely night away. Highly recommend.
Just recent;y stayed at the Stuart Hotel. Booked a romantic night away so was disappointed with the Junior Suite Room, was expecting much better for the price paid. The room was pretty small for a "suite", the decor was tired with patches of missing paint and a tired looking bathroom with black grout and holes in the fittings. Came with the normal tea,coffee ect and a good sized TV. The noise from the next room (loud talking) woke us up in the early hours so the walls must be paper thin. Good points - close to town and free parking. Would I book again ????? Id probably check out other hotels in the area first.
This is a first class hotel, with professional and friendly staff throughout and excellent food. My room was clean, nicely furnished and comfortable. This was a weekend Society meeting attended by some 20 delegates. We had excellent breakfasts, lunches and evening meals which were all most tasty and enjoyable with wonderful service. The staff were most helpful in facilitating our activities. All delegates were more than happy with the hotel, its staff and facilities. As a result, it was a unanimous decision that we book the hotel again for our next year's event.
Nice hotel with free parking and within walking distance of the city centre. The staff were very pleasant and efficient, and we got a free upgrade- which was very much appreciated. We didn't try the restaurant, but the room was immaculate, well equipped and in excellent repair. The bed wasn't actually a double, but two generously sized singles pushed together and although comfortable, these were the cause of my only complaint about the whole experience, which was, that they had an unfortunate tendency to separate at the most inconvenient moments. It's an unusual observation perhaps, but other couples in search of a romantic getaway might wish to take note if they wish to avoid a similar pitfall.
Hotel average conditionBreakfast service slow, coffee machine not working, mushrooms stone coldEvening meal, beef had big lumps of grissle, strange choice of seasonal vegetables i.e. green peppers & was served with a side salad on the plate dispite there being gravy!Sink hadn't been cleaned in roomStaff were helpful & polite
We had our wedding at the Stuart Hotel on 7th September 2018 and the service was excellent the staff bent over backwards to take care of our needs the room was well decorated and clean and the wedding meal was excellent generally can't fault the hotel in anyway We would throughly recommend the Stuart Hotel for weddings
Stayed here for one night with my partner. Rooms are clean and comfortable but a little small. Staff were lovely and helpful. Breakfast was a bit expensive but overall ok. Derby it's self is quite small and not much to do to be honest.
Staff where awesome - very helpful. This Hotel is walking distance from the train station and town centre and the key reason for choosing this hotel.. The room was clean but was on the hot side and we could not control the heat. The area around the Hotel looks very run down.
A warm welcome upon arrival. Our room had no fridge but did have its own airconditioning, there was an open wardrobe and safe. Close to City Centre just a few minutes walk away, plenty of places to eat ideal location for site seeing. A lovely evening meal and breakfasts and Suzi is a credit to the restaurant she made our dining experience pleasurable and took time to chat to us and nothing was too much trouble.
We stayed overnight at The Stuart to attend a wedding party. We were very pleased with the room, service and the breakfast which was very good quality. Overall the hotel was very good value for money. It is located in easy access to the railway station and to the city centre and we would definitely stay again. The staff we brilliant the only problem we had was during the evening we went to the bar and they refused a cash payment for drinks and the staff member which happened to be one of the managers said to us we have to pay by card or you don't get your drinks which I found quite rude.
We stayed here for two nights, and had a lovely time. On arrival, we had a warm welcome from Ivanna on reception. Our room was spotless and cosy and had air conditioning which was a bonus. A nice welcome letter was on the desk along with slippers and cookies. We dined in the hotel the first night and Suzi the manager looked after us very well. She gave me plenty of hints for where to shop and visit the next day ( while my other half was at a meeting). We were very impressed with the hotel and will definitely stay there the next time we are in Derby.
Arrived late at night, staff where friendly and helpful! Car park was very secure which was fantastic! Room was spacious, very clean and tidy. The bed was very comfortable!! Breakfast was great with lots of choice! Thank you
Checked into the hotel, a very secure car park which is a bonus for a City centre hotel. Staff very friendly and welcoming. Room was ok. Single bed but clean and very presented. I had driven six hours from Norwich so wanted a lie down but the noise from the venue over the road was so loud there was no chance of any peace. I thought do I check out as I would not be able to sleep in the evening. I took a talk round and it was a dance class, even tho, as a hotel you have the right to sleep what ever time of day. Went out for the evening and returned and slept well with no noise. Breakfast I pre paid and was worth the money. Very vast buffet and well cooked food. Only complaint I would have is u need to label ur urns as to which one is coffee, tea or hot water! A lot of wasted cups with people looking for tea or coffee and pressing the urn in the hope it's the right one! All in all. A good stay and if happy stay again
Booked to stay here for couple of nights to celebrate our silver wedding anniversary. We wanted somewhere close to everything and this hotel certainly ticked all the boxes! We were bed/breakfast and hotel provides safe free parking. We were greeted by a friendly man who was very helpful with information about hotel etc....room was small but comfy and clean as was the bathroom...and air conditioned which was a real bonus with heat at moment. Each time we passed through reception whoever was on desk always smiled and acknowledged us. Breakfast was very good all buffet items then you ordered your cooked with waitress...excellent service. Turned out man on reception who had chatted with us again next day was actually the manager , Simon. He was so pleasant he helped make our stay by being so welcoming. We would definitely return to this lovely hotel and staff they were all exceptional and understand true Customer Service. Thank you Simon and all staff for our wonderful stay. Barry/Angie King
My friend and I stayed at The Stuart for one night on a Saturday. Upon arrival we were met by two of the most polite, friendly and welcoming team members, the female receptionist and Suzie a manager. We had no idea where to go out and they were full of great recommendations. The bar area was a of a decent size and well stocked. The bedroom albeit on the small size was perfectly adequate and with all what you would expect. What's more there were enough mirrors and sockets in the right places - something that seems to be a fairly common problem in many hotels. Breakfast was great, the continental/bread/cereal areas were fully stocked and replenished as necessary. Good selection of fresh juices. Coffee slight on the cold side. Cooked breakfast was plentiful, tasty and service was pleasant. I'd recommend The Stuart without hesitation and will definitely return. Mostly for the extremely warm welcome and genuine staff we met. Thanks again. See you soon!
I'll start with my only negative - It was boiling hot in early August 2018 and the room had no air conditioning so was somewhat uncomfortable. The rest was all good: free parking, friendly attentive staff and a truly delicious breakfast (I've sampled zillions of hotel brekkies and this was right up with the best!)
We were very happy with our room, which was clean and well-presented. All the members of staff we met were welcoming and friendly. Free, safe parking is a bonus. Can't comment about the food because we did eat at the hotel. We'd happily stay here again.
Very Good central Location,With Good Safe Free Car Park. Stayed via a Groupon at approx £25pppn incl Breakfast & Evening Meal. Everything Clean,Good Food, Polite Professional Staff.Good Rooms. Could'nt be better for the Price.
Terrible Hotel! When came in, the room and the Bathroom was unclean. Disgusting! Dust everywhere, curtains and floor were dirty. Small room and toilet... Staff members were not welcoming and rude. Breakfast wasn't fresh and wasn't much to eat there. Would NOT go there again and Manager doesn't care for all these years to change some things and listen to their costumers. Pathetic!
The front of house bar and restaurant are quite smart and appealing with a contemporary feel. Sadly, the room I was allocated on the first floor was past its best. I had forgotten that net curtains existed, especially the dirty and ragged kind suspended in front of the dated and potentially unsafe window. Clearly, no investment in upgrading the old, side-hung casement windows when the building was converted to an hotel. Obtaining a good night's sleep during the enduring heatwave this summer, was very difficult as there was no air conditioning. An electric fan was provided when the room was serviced during the day and the noise from this, combined with the heat, made sleeping more difficult. A sign on reception invited me to enjoy a comfortable night's sleep - if I coughed up an extra £10! Really? Who made the informed decision to try and fleece guests by seeing an opportunity to exploit the weather? I noticed a radiator in the room. Do guests need to pay extra during winter to obtain heat from that? When the nights draw in and the clocks go back, will Best Western Stuart Hotel rent light bulbs at £10 a pop so that guests can see the dirty, stained grout between the bathroom tiles or the failed sealant around the bath? While I'm on the subject of lighting, the table lamp on the desk didn't work. Despite these issues, I enjoyed a good breakfast on each of the two mornings I was there. The fresh pancakes - proper pancakes, not the thick "American" style, were delicious. I was able to order other hot breakfast items from the very friendly and engaging staff in the restaurant. The meal I had in the bar one night was good and again, the bar staff and server were friendly. My stay was between 22nd and 24th July during the hottest summer in the UK for many years. Despite that, there was a large, floor to ceiling poster claiming that "It's beginning to look a lot like Christmas...." and inviting bookings for that occasion. I think not.
Stayed here for one night in the recent heat wave and had a room that was like a sauna! No air con just a noisy electric fan ...so it was either don't sleep due to fan or don't sleep due to the heat! This was not explained to us when we checked in. On checking out we weren't even asked if we had a good stay. Probably not bothered as they took the money on check in. Explained what had happened ie no sleep and was told in such heat we would have been upgraded to an air con room but there had been none available. No apology no offer of a breakfast to compensate just told to email manager and complain. I did so and got an offer of £10 refund! Very generous ..not! Three weeks later and still waiting for the £10. Person who offered it ignores my email asking where the £10 is! Disgusting customer service! Will be taking this further!
Pleasant Reception, our 1 night bedroom was adequate for our Needs. We liked the Restaurant for our eve. dinner, good choice presentation and staff. Breakfast was certainly D.I.Y. Has a Business Centre
Great hotel, rooms are nicely decorated, clean and has every facility you could want. The reception staff were all very helpful, polite, professional, and friendly. Free car parking and WiFi, all excellent. This hotel is a few minutes walk from the city centre, with lots of shops, pubs and restaurants. The perfect base for our trip to Derby.
Only ate in the bar but the food was good. Staff were really pleasant. The downside was the room, reported a bedside bulb not working but they never changed it. Didn't bother reporting the air conditioning unit handset fault or the noise the unit made. No point if they couldn't change a bulb.
Having had less than pleasant experiences at another hotel in Derby, I was really pleased to have changed to this one. The room was very comfortable, and despite the lack of AC, cool enough during a very hot spell. Staff were all friendly and professional. The breakfast was fine (the coffee could be better), and the bar welcoming.
We stayed at the Stuart Hotel for a couple of nights and found it to be clean and well presented. The staff were very helpful and attentive. The bar area was quiet but had everything we needed, we didn't eat an evening meal at the hotel but we did have breakfasts and we found these to be excellent. The hotel is just a five minute walk from the town centre. We would definitely recommend staying here if looking for a hotel in Derby.
Stayed here for two nights while in Derby for work. It is very well situated within walking distance of the city centre. The rooms are comfortable if slightly small. The breakfast was excellent, good quality, well presented and excellent service. All the staff in the hotel were very good and helpful. Would stay here again if visiting the lovely city of derby
Would not stay here again! Apparently we had been upgraded to an Executive room so god only knows what our original room would of looked like! For me cleanliness is the most important, furnishings comes second! Well bathroom was disgraceful, handprints on the back of the door with a hair stuck in the middle, the base of the toilet was revolting and the curious black marks in the bath made me feel so uncomfortable. No lightbulb in one of the bed side lamps either - not that important I know but come on thats basic! Put me off paying the £12:95 they wanted for breakfast per person which is totally over priced so checked out early after an uncomfortable nights sleep, never again!
A one night stay, but it was lovely, staff were great, they knew that had a noisy group in so put us away from them and we had a great quite nights sleep. The car park is not that big so gets full, we were out with our daughter for the night so asked about parking on our return and they gave us the code for the staff car park pad lock, on our return getting into the car park a very helpful manager opened it for us as it was dark and could not have been more helpful. The room was fine very clean good shower and really comfy bed. They said the breakfast room could be busy in the morning but it was free and we walked straight in and had a really good full English plus buffet part of the breakfast, the staff again were really friendly and helpful wanted a decaf tea and it was absolutely no trouble. thank you.
We were made to feel very welcome, nothing was too much trouble for the staff members. The breakfast had a lot of choice and cooked well. The room was pleasant. We had a fan which helped as I always get too hot in hotel rooms.
Stayed one night, room only. The rate was reasonable and competitive for derby that night. Good location for the evening venue we were attending. The room was compact but clean and well appointed. The main beef with the room was the size of the bathroom and how everything was so crammed in. The toilet was as tight next to the boiling hot radiator as possible. Having to sit on the toilet at jaunty angle was a bit of a pain.
You pay for what you get. We have stayed at the Stuart on several occasions and it is easier than trying to get home after a night out in Derby. Friday nights are exceptionally good value for money. The hotel is located near the railway station (not the city centre) and is well located near pubs and some great restaurants. Some rooms don't have air con, just a fan and those that do the air con is usually so loud you can't sleep with it on anyway! It isn't glamorous but for £40 a night you shouldn't expect the Ritz.
Independently owned under the Best Western brand this is an excellent hotel for a comfortable stay. It's on a busy road about 15 mins walk to Derby centre where there are restaurants and bars. The hotel has a large private car park at rear. My room was small but clean, good decor standard and comfortable bed. Breakfast was excellent and staff in bar, check in etc are professional and trained. Recommended.
Room compact with all the needs. House keeping and general customer service was good. Food was really nice, but I have to say that the customer service from the restaurant was above and beyond expectations. Particularly from a lovely lady named Suzie. She remembered what I liked to drink, eat and even tailored my food to how I liked it. For example having freshly made whip cream to go on my desert when whip cream wasn't on the menu. Bringing an extra portion of mayo (because I love mayo)... It's the little touches that make it personal and suzie nailed it! Which is why I'd like to give this hotel full marks.
This hotel is lovely, the reception area is pristine and the breakfast selection extensive. The rooms are a little basic and the bathroom wasn't what I would class as 4* there was damp on the ceiling. The car parking is free which is a great incentive. The staff are very friendly and helpful. It's an amazing location, only 5 minutes into the city centre and a great Greek restaurant a couple of doors down. Would definitely stay here again.
Stayed at the hotel whilst visiting the Beer Festival in Derby. Hotel is situated a short walk from the city centre & a slightly longer walk to the Railway Station. The rooms are comfortable & the breakfast is excellent both in choice & quality. The hotel has a large car park. I would definitely stay here again.
We stayed overnight at The Stuart to attend a retirement party. We were very pleased with the room, service and especially the breakfast which was very good quality. Overall the hotel was very good value for money. It is conveniently located for access to the railway station and to the city centre and we would definitely stay again.
The Stuart is easy to find, on a road just a short distance from main road and shopping centre. I just had a op on my leg and to my dismay on arrival found the hotel doesn't have a lift, the staff quickly moved us to a ground floor. Room was a decent size, clean and comfortable with aircon great in the very hot weather when we stayed. Breakfast was plentiful with help yourself juice, cereal etc followed by full works cooked breakfast. Staff were very helpful. Booked direct with Best Western online it was 20% cheaper than any of the other hotel providers online including TripAdvisor.
Climbed into bed to find it had been soiled with urine. (not mine),so was provided with a new room, I have taken my complaint to the local manager and BW head office and no one has provided myself with an apology or refund. havent heard from them in 2 weeks.
Hotel was clean, tidy and modern. We had a room over looking the front of the hotel which was fine. The room was clean, spacious and had everything you needed for a short stay. The only little problem was the shower, not much more than a trickle but we were only here two nights so we could live with it. Breakfast was very good, food cooked fresh to order I assume as it was hot when it came out. Good choice of continental breakfast too and the coffee was lovely. Staff very friendly and welcoming especially at breakfast. We come to Derby on business regularly and it is the first time we have stayed at this hotel. Would certainly stay again.
Myself and my girlfriend stayed here on Saturday night. Reception greeted us pleasantly and our room was clean and comfortable. We were out so didn't eat in the restaurant on the Saturday night. We came down for breakfast and have to say the continental buffet was great, lots to choose from. I had a full english which was spot on and my girlfriend had poached eggs on toast which was lovely.The waitress was very pleasant but have to say the lady with pink hair i believe is the restaurant manager was fantastic. Her interaction with customers was faultless and couldn't do enough for you, Was a nice atmosphere and we left with a smile on our faces. Will definitely come back next time in the area I can't wait
The hotel was clean and tidy ,with friendly staff.The room was comfortable ,with tv and tea / coffee and kettle. There is parking ,but it is limited ,and if the hotel is busy it can fill up quickly. There is a restaurant on site which we did not use but it look very nice There is also breakfast available
Room not bad..but beware cus you could be waiting outside the locked entrance door on your evening return..both fri and Sat evening we were subject to being locked out for about 15 mins.on the Sat a young girl was locked out and was clearly distressed..one person on duty over a busy weekend is totally mad..people couldn't get a drink cud it took this guy 25 mins to book someone in so at least 10 people + us 2 decided to go to bed..the morning receptionist was not interested when I complained on Sun morning..one guy doing bar..bookings..answering phone..cleaning up..doorman...awful customer service & attitude by the receptionist...I'll look elsewhere when next visiting derby..really felt sorry for the young girl on her own until we got there in a dark place and on a main road...
A real gem of a hotel with outstanding delicious food (evening meal & breakfast) - actually the best food we've had in any hotel we've visited in the UK! Also charming lovely staff: the lovely Suzi, the restaurant manager, with Grace and Jordan, all so brilliantly professional but also very warm and friendly. We've already re-booked for the beginning of June!! Can't wait!
staff very helpful on arrival,room on the small side,but clean and quiet(we were at the rear of the hotel).the room amenities were there,tv,coffee and tea making facilities.we ate in the restaurant in the evening,food excellent,staff very attentive,great experience,if i am in Derby again would deffo stay here again.
We stayed one night, the room was clean and tidy and well presented. I am not a very big person but showering against the glass door was not fun as the size of the corner shower was tiny. The wooden framed windows and single pained glass meant I could here all outside noise, and being on the ground floor next to the car park was not fun. Also the "non"soundproofed corridor and squeaky floor boards in the room above were not the best thing at 3 in the morning when a large group of people returned to the hotel. We didn't eat in the restaurant for tea or breakfast as it looked too expensive for our needs. But overall it was ok
I stayed two nights when visiting for a conference and found the room to be clean, the bathroom functional and the furniture to be adequate for my needs. Staff were friendly on check-in. The breakfast seemed to contain enough choices to keep most people happy, with a range of hot items delivered to order, plus a selection of continental options available as a buffet. My room was at the back of the hotel and was quiet. Others noted noise issues from thin walls, although I did not experience any problems. I have rated as 4* as for the price, the hotel met my expectation of a decent stop for 2 nights with breakfast for someone who spent relatively little time in the room.
A problem with my booking was a bad start that was not down to the hotel, but the room I was checked into was small and the bed scruffy and tired. A hint of cigarette smoke prevailed throughout the hotel. On the positive side, my room was quiet and the breakfast was good
Older Male Staff at reception at check in not very friendly (a smile and eye contact would be nice) Room was nice and clean lots of room well decorated Bed comfy shower hot bathroom well appointed apart from not being able to fully open the door as it hit the bath Radiator in bathroom was on continuous and made a lot of noise Diner on night was ok for meat eater but for me there was only 1 choice of macaroni cheese which when it arrived was in a bowl and very runny almost watery . When I commented on this I was given a spoon to eat it with hasten to say I didn't... Breakfast was great lots of choice of continental and cooked Check out was simple
I was expecting something negative about this hotel due to the fact that every hotel I've stayed at in the past I've had to raise issues with them. I could not fault this hotel at all, the staff welcomed us in a polite and friendly manner. The room we stayed in was comfortable and clean and stayed clean throughout our stay, fresh towels,sheets etc. We had a lovely breakfast each morning with a very good selection of cereals fruit yogurts croissants pancakes fresh rolls you could also order a full English breakfast too.The cooked food was bought to our table within minutes. For what we paid for three nights it was very good value. It was ideal base for us to explore other area's derby rail station was about 7min away walking and the bus station about 10min walking. Overall this was a pleasant stay for us and it was kind of the reception staff to return my telephone call to say they had found my reading glasses.
cannot thank the team here enough, putting together my dream day in 5 weeks. Tina called me after my panic email, because of a problem with another venue she was amazing, calmed me down and said she and her team could help. And they did we had an amazing day. The staff could not have done enough for us, we were made to feel special and were well looked after, as were our guests. Would recommend anyone thinking of getting married to put this hotel at the top of your list.
Me and my husband stayed here just for a night away, we paid through groupon for £58. We got breakfast, a 2 course meal and a free drink on arrival. We got upgraded from a double to a juniour suite for free which was nice! The beds are really comfy and clean. The room is bigger then i thought it would be aswell. The only thing wrong with it was a loud whistle noise comming from the bathroom every now and then but it wasnt too bad. The food from xs restsurant was amazing! We both had fish and chips which were so tasty. The staff are friendly and helpful. Would stay again!
The bar and restaurant are very clean and welcoming; all staff were excellent. Room was big enough and comfortable. I got a pizza in the bar and it was soggy which was disappointing. Also for breakfast I ordered 2 poached eggs and beans on toast. This took nearly 30 minutes to get to me. Overall it's a nice hotel very central to the shops and bars etc.
Ideal hotel while in Derby for business. Pleasant friendly staff, and happy to help. Rooms well presented and clean and tidy. Decent bar, but restaurant was a bit hit and miss the first night - was ten of us do maybe why, but staff helpful and apologetic regards late food etc. Will stay here sgain????
Stayed here once, really nice hotel close to local ammenities, nice look friendly staff and a nice hotel. highly reccomended. only problem we had was a break in that happened on the night we stopped in the car park, luckily our car wasnt targeted.
Upon arrival to the hotel we had nowhere to park our car, however there is nothing on the website to notify guests that there is limited parking. Check in was straight forward and reception area was nice, bright and clean. Unfortunately we were directed the wrong way to find our room. Once we located our room we found it to be clean and tidy, which was slightly different to the stained carpets in the corridor. We stayed at this hotel for two nights, the first night resulted in us being woken at 0230 with noise from the guests in the next room. We could hear their TV and their conversation. After persevering for 1.5 hours we made a call down to reception to complain about the noise. The hotel staff were very efficient and within 5 minutes we heard a knock on the door and the guests next door being asked to turn the volume down. Unfortunately our second night was very much the same, however it came to our attention that it was not that the first night there were noisy guests in the next room, as on the second night we could hear the new guests having an ordinary level conversation, and we could even hear them snoring when they fell asleep! It appears that this hotel just has paper thin walls! This is rated as a 4 star hotel, and rooms approximately £65 per night. I definitely would not recommend this hotel and we will not be returning.
Very happy. We needed the hotel to attend an anniversary celebration in the city centre, only 10 minutes away on foot - it would probably have taken as long by taxi - good location. We were given a larger room and it was more than adequate. The selection at breakfast was very good with varieties of cheeses not normally seen at breakfast, cold meets etc. Like others, it was the opportunity to have smoked haddock (decent portion) and poached eggs that was excellent.
Small rooms, dusty, stains on the walls. However, the bed was clean, clean towels. Friendly staff and free parking. Drinks are over priced and we didn't bother having breakfast but it did smell nice as we left. We paid £49 so can't complain at the price for 2 of you. Would return but wouldn't be my first choice
Stayed here for a wedding. From arrival to departure and everything in between staff were helpful attentive and courteous. Room was ok with all the basics and the breakfast was outstanding. Would definitely recommend.
Will never go to a Best Western again . The staff did their best in a really grotty hotel where kitchen doesn't know what it's doing . Bed atrocious . Noise terrible from bar staff putting out barrels till gone midnight . Fire alarm at 5.30 But no notification it was false . Money down drain
This is an ok hotel if you are looking for a relatively cheap stay in the heart of derby. Certainly for location it gets 5 stars, the staff are perfectly friendly and I had no particular issues during my 1 night stay apart from a 6am fire false alarm which no one apologised for. Things that need sorting are: car parking for late arrivals will be an issue. Rooms are dated. Everything comes in small plastic package including toiletries, butter, brown sauce etc (would be nice if best western took it's environmental impact seriously), would be good to have electric car charging, breakfast uninspiring. A 4 star hotel that is really a 3 star hotel.
This is a perfectly fine hotel. Very good value at £44 room only. Very clean bedroom and ensuite shower. Well located, close to the city centre. Only 2 negative points: 2 days after the heavy snowfall, no attempt made to grit the roadway into the private car park, making the 80 metre walk treacherous and difficult. Also, random people noisily moving along the corridor knocking on room doors (including ours) in search of their friends at 0415 hrs. Then more overly noisy guests moving around using their outdoor voices in the corridor at 0600 hrs. All this on the ground floor just a few metres from the manned reception area. No apparent attempt was made by any staff to investigate the visitors or to hush anybody
Well where do I begin, it's been a week now that I have been back from ‘The Stuart' and what a week this has been. I have been emailing and ringing not getting much of a response back-brill costumer service hey!! So booked a couple of weeks prior to my trip booked through ‘The Best Western' paid for bed and breakfast. Got to the hotel on the Friday around tea time, walked into the room nothing special alright to sleep in. Bathroom dusty and not very clean, room average no lights working. I can over see this not expecting it to be perfect but would of been nice to have a clean room that I could see in. With having booked bed and breakfast, went for breakfast on the first morning, for what I paid was ok nothing special but we had paid so suppose we got what we paid for, second day the same. On checkout we asked for an invoice, no invoice needed we was told everything had been paid for....only to get home and check my online banking to find they had indeed took the money, on top of price I had already paid for bed and breakfast, another £51.80 that I wouldn't of wasted if I had not already prepaid. So a week on and this hotel is ignoring my emails. Again brilliant costumer service. AVOID THIS PLACE AT ALL COST!! I come to Derby a lot to visit family and there are some lovely hotels a little extra cost but well worth it after my experience with this awful hotel!! The Best Western should be ashamed to have this as one of there chain hotels. Tina just to communicate on here I have saved all my emails and the ones I have had to re-send as I have had no replies. I will be taking this further. Had you of been a little more efficient in costumer service this would not of gone on for this long or made it on here for all to read. Go to ‘The Stuart' at your own risk, I will be driving straight past next time avoiding at all costs!!!
I booked this hotel with a friend as it was a good deal on groupon and we wanted a Saturday night away. We paid £51 for B & B with a glass of wine on arrival, which are £5.50 per glass in the bar. The hotel is in a great location, 5 minutes from train station and 5 minutes to the town the other way. The room was pleasant, clean but found very hot and no heating on, we were on the back of the hotel which was nice & quiet, I think if you on the front it could be noisy as a very busy main road. There was a young man on reception, not very friendly, very matter of fact!! however the man that was on later in the evening was lovely, very friendly as was the young woman in the morning. The breakfast was very good, plenty of choice and the cooked breakfast was one of the best I have ever had, good quality and plenty of it. Just had a little hicup with cups of tea but that was soon put right by Gail, the waitress very attentive and friendly.
Room dusty and cobwebs on walls . Not normally one to complain and was willing to overlook this but when overcharged on credit card for stay that frankly wasn't worth agreed amount . I have spent over 2 days trying to get this sorted out , manager Tina assured me it was sorted and would be refunded but 2days later and money has been taken from my card and I have been charged for going over my limit, and also won't answer my calls , would not go to any best western after this shoddy customer service .
Give it 4 stars thats because of location.Booked a room 2 months prior to us going & was given the room from HELL,checked in at 2, room not ready ! go to room its okay, then about 3 o'clock the kitchen extractor fan starts, ring reception whats that noise ? oh it only the fan goes on till 10 pm.Georgia the receptionist at least got us another room, credit to her. The next room was okay a little quieter although on far side of hotel could still here traffic noise. Breakfast was fine plenty of choice only problem was the full english was swimming in oil/fat had to tilt plate so it ran to one end of plate.Will stop again great location, free parking and free wifi. Wanted to charge me twice for breakfast though !!
Stayed here last week with my husband, room was cosy bit dusty and not hoovered very well but bed was clean and comfy, breakfast was nice, rooms had very thin walls so could here everything, probably wouldn't stay again but enjoyed our weekend stay!
The local is in a good location in Derby - close to the railway station and close to the city center. Unfortunately the hotel is just next to a very busy road, and I got a room facing that road. The windows are thin, so the noise from the street was very annoying and made it very hard to sleep. Also the bed are not the best, being pretty old and worn. Cleaning was so and so. The first day (of 2) I came home from daytrip at 3 pm - no cleaning done. A little later, the usual knock on the door "Is cleaning necessary?..." - I said no, since I didn't want the disturbance at that time. Next day I put the green "clean me sign" on the door, and as I returned from a football match the room was kind of clean - but not very impressed. I got the feeling that the hotel was very short on personal for cleaning. On the other hand there were plenty of receptionists and managers in the reception area. All smiling and very friendly - and well dressed in fine black suits. But fine black suits doesn't make it for a good hotel.
On arrival the reception looks nice. I was informed that the bar was oprn all night for residents yet they turned the TV off at 11pm. The room was clean but starting to look tired with marks on the ceiling and walls. The corridor carpet is badly stained due to a radiator leak and the shower mount was barely hanging on. The full English was simple but nice.
Lovely room staff polite and friendly .No heating on arrival to our room but was soon rectified. Would have been a 5 out of 5 but very loud at night and in the morning Which kept us awake till early hours then up first thing once again by noise
Booked a night away through Groupon, on arrival was informed if we were willing to wait we would be allocated an updated room. On entering the room it was small and basic, the window overlooked a flat roof that someone had decided to dispose of a dirty nappy. The bathroom was so small and run down, but booked through Groupon so we thought nevermind it's quiet and in a great location. Car park was free and secure. When we returned later, we heard a loud buzzing noise on inspection it was the giant kitchen fans, but once again thought these would be off before we went to bed. We then heard music and realised we were over the bar and reception, the girl on reception said she would turn it down, on returning to our room it was no quiter. We tried to ring reception but the phone didnt work. They agreed to move us to a junior suite, this room was a better size but not cleaned to a good standard. The corridors smelt of stale cigarettes, it clearly states no smoking in any of the rooms, we let reception know, they said they would investigate. At 01.30am we were woken to banging on doors near to us, after 30 minutes of this not abating my partner got dressed and opened the door to be greeted by a man banging on the door oposite, my partner advised that if he couldn't wake his friend to ask reception for a key, which he did, but the constant door banging and disrespect continued throughout the night. The hotel has the potential to be excellent but work on the decoration and cleaning is required along with leadership and management. The Stuart is attracting some of the wrong people, you would had thought security would had been patrolling the corridors at night. On leaving and walking through the smell of cigarettes there was then a strong smell of Marijuana. Positives are the location and breakfast, which was freshly cooked and offered a great choice.
We have stayed here many time the location. And free parking attract us the rooms are always clean and the staff are helpful and it is competitively priced I would recommend a delux or junior suite as others maybe alittle small but they are ok
We stayed for our anniversary and were upgraded to a lovely big junior suite . The staff were all very helpful and lovely . Bed was clean and comfy . Breakfast was excellent with lots of choice .You cannot fault the position of the hotel as it just down the road from the intu shopping centre . Rooms and carpets are tired and need updating but the room felt homely and welcoming .
Charged us twice, the so called manager was very rude, got a refund after 3 weeks of phone calls & emails, the bathroom in our room very small, the end of the sink is sitting over the bath !!!, never again
I was given a room with a single bed which had a slant meaning it feels like you are going to fall out of bed. The room was stuffy I couldn't turn off the radiator as the thermostat was missing. The basin was cracked. The whole room looked tatty and tired. Not sure I'll return.
Stayed here with my partner and stepson between Christmas and new year. We booked two rooms. On arrival the lamp in my step sons room didn't work and neither did the tv. Going into our room we discovered dirt and a thick black hair in the bed. Our room was upgraded with was fantastic and the reception was extremely apologetic, great staff maybe just check rooms before putting guests in them.
We stayed here for 2 nights and was disappointed with the room for the price paid. On arrival to the room we found it bloody freezing as it's not double glazed and the heater didn't work the bed was extremely uncomfortable and in our opinion the room was all set out wrong we tried to ring for room service but the phones were off so went to reception and ordered food 2 hours later and still no food they forgot us lol unfortunately we won't be returning here but the staff are all friendly and very helpful.
I chose Best western because I stayed in Best Western in Chavennes-de-bogis, Geneva. I was happy I did because my stay was nice. The room was cozy, the hotel close to the city centre, check-in and check-out were simple and easy. The hotel staff were friendly too.
This hotel is in a great location for the city centre and has the benefit of free on site parking. Reception area is sleek and modern as is the Restaurant. The bar/Lounge area did not lend itself to a relaxing visit. It's also a fairly small area. Some nice comfy sofas would be a great addition. Room was small, but functional. The curtains were stained and some of the walls could have done with a makeover. Having said that, we had a pleasant stay. The price was great at just £40 and deal was on at the time for Best Western reward members that included a free breakfast. Staff were overall efficient, smartly dressed but did not come across with any "warmth" when dealing with you. The exception was the young lady that was working in the bar on New Years Eve. Very friendly and personable and she interacted well with guests. We didn't eat at the hotel so cannot comment on the food. Overall, for what we paid, the visit was fine.
On first impressions (reception, restaurant ) you'd think this was an upscale hotel however though it was fine the rest of the hotel is a bit rough around the edges (rooms, furniture ). The bed however was comfortable and there was a kettle and tea and coffee in the room but the bathroom was small and the layout isnt well thought out as the toilet was too close to the sink. Our room was noisy as you could hear whatever club was nearby. Having said that the breakfast, dinner and cleaning service was good and it was useful to have parking. An OK hotel but not as nice as first impressions may have you believe.
Forgot my own advice to book early and after two years had to stay elsewhere in Derby for one day last week. Glad to be back, with the pleasant and relaxing atmosphere the hotel staff and other guests create. Breakfast and room service are what I enjoy best.
I had the pleasure of staying at The Stuart hotel for two nights as I was attending a Day meeting on day two of my stay. On the first evening my colleagues and I had a nice relaxing drink in the lounge before dining in the restaurant. A lovely evening. Nice attentive service, relaxing ambience and my stuffed chicken breast was full of flavour. A very good meal indeed. I started Day 2 before I joined my works meeting with a full English breakfast. Again, good service and couldn't fault the choices and variety of food on offer. On to the meeting itself. A nice conference room with plenty of room and natural light. The temperature was also perfect. The food and beverages throughout the day were lovely. My favourite had to be the warm home baked cookies served at mid morning break. The evening meal was just as good as the day time offer. I have to say I had the beef which was cooked to perfection. Overall I can not fault any part of my stay at the Stuart Hotel. A big thank you and well done to Tina and the team.
Great hotel, great location, great price and free parking! Had a weekend shopping and drinking, only a 5 minute walk from the hotel. Friendly welcome, checked us straight in. Will definitely be staying here again
Used this hotel as partner had work renuion nearby and it was convenient to stay for two night break. It is ideally placed for shopping trip as a short walk into the main shops. It is also a good place to stay that has free parking. Hotel is quite old but looks like it has a bit of an update...although room we had was big,carpets need to be changed,bathroom was clean and although had to report radiator not working and problem with loo it was quickly fixed. Not best ‘Best Western'but for convenience to city you get what you pay for.
Excellent location for Derby City centre. Good value for money. The hotel may be a little tired but the staff were very helpful. Good breakfast and free parking. The wi fi was pretty slow most of the stay.
Staff were absolutely amazing, friendly and went out of their way to ensure we had a fantastic night. Would highly recommend this hotel to any company for a Christmas Party and the accommodation was also to a high standard.
I've had to stay here as my employer book and use this hotel for group bookings. I've had the misfortune to spend four weeks here so far and I have never looked forward to going home each weekend as much as I do now. The hotel is far from clean, the furnishings and fittings resemble something from 1973, the restaurant food and breakfast are diabolical, I could go on but I'll stop there, this hotel is sub-standard, below par and I'd only recommend it if you were on business and desperate to get your head down for one night only, otherwise look for somewhere else to stay, anything would be an improvement, even sleeping in shop doorways with the local vagrants is a more attractive alternative. Before this develops into a rant I'll sign off but this place sucks..............
This is a typical Best Western hotel that I would recommend for business purposes. I wouldn't call it 'Very Good' but certainly give it a 'Good' rating. It's nice and close to the station and the centre of town. There are two problems for me that you might want to avoid. Firstly, rooms on the North East side of the building are close to the restaurant extractor fans and make a huge amount of noise so don't let the management put you there (the pillows are also way too hard which didn't help my sleep). Secondly, I've been here twice but haven't eaten since my first visit when I found the quality of food to be very mediocre. Luckily there are lots of good restaurants around.
stayed here 2nd-4th of december, couldnt fault the hotel! the intu shopping centre is literally a 2 minute walk to top of the road along with all the shops and food shops around you, staff were lovely and very helpful! rooms were very clean and very nice. would recommend this to other people as me and my friend cant wait to go back already!! 10/10!!
Really enjoyed my second visit to this hotel staff will resolve any issues , I had problem with the hot water in my room I was offered another room while they sorted out the issue breakfast was really nice and service and food really nice
We went on a Groupon offer of £105.00 for 3 nights B&B in a double room. I was cynical - "if it seems too good to be true then it probably is." I was delighted to be proved wrong! Everything was very good. The bedroom was large and included a sitting area with settee and table. The breakfasts were well up to scratch both cooked and cold buffet. Staff were friendly and very attentive. We didn't dine there in the evenings simply because a very wide variety of pubs, bars and restaurants were a ten minute walk away in the Intu Centre and close by. It was also a bonus to have easy parking at a city centre hotel.
This is a very relaxed but professionally run hotel.. staff are very good as was the food. A little noisey in the morning if you are a light sleeper and very reasonably priced. The Hotel does good food but you also have your pick of Restaurants and takeaway in the street.
2 day break. Many of the staff are new so can't fault their effort but......... bar not staffed in the daytime, staff clearly don't know how to operate tills, no idea which menus people should be eating from - we were on dbb rate. Room very small. Clean enough. Bathroom tiny. Anyone slightly overweight will get wedged between the sink and the wall if sitting on the toilet. Luckily my wife and I are slim. Breakfast on Friday morning excellent and freshly cooked. Saturday breakfast done in the buffet style. Truly appalling. Sausages raw in the middle, hash browns like Mashed potato and none of it warm. We told staff about the sausages and all were removed. I hope nobody else had eaten them or they would have been sick. Restaurant food at night pretty good - special mention for a waitress called Natasha who is excellent. Most staff appeared stressed as they were clearly not trained properly - not their fault. Very loud noises from other rooms extractor fans through the night. Management need to sort this!! Dreadful Best Western Hotel.
StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
I was very disappointed to read your feedback on our hotel. I note your point regarding new members of staff, and I wish to assure you that training is ongoing and progressing to get these valued members of our team fully conversant with our tills and systems. We strive to constantly to improve our customer service, and to this end our new team members are in training. Breakfast on Sunday morning was busy, and the notice at reception from Friday afternoon on wards explained to our guests that this would be so on Saturday and Sunday mornings. I am so sorry that you did not make us aware of your dissatisfaction with breakfast whilst in the restaurant as we would have taken action immediately to rectify this. The hotel has 24 hour reception cover and I can assure you that the night team would have looked in to the noise issue for you and done everything possible to resolve it. We truly pride ourselves with our breakfast quality and service and I am sorry that we did not meet your expectations on this occasion.
After making a mistake on the booking date I arrived and the helpful desk manager corrected my date and honoured the discounted rate without any problem - fantastic experience! The room was basic and expected when paying under £65 for a night. The bar area is fine and very helpful barmaid who couldn't do enough to help. Tuna sandwich was ok, bread a bit stale and the skinny fries were a bit underdone. Overall it's a fine hotel for a single night business stay which I think is what they aim to do well.
StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
Thank you for your review and I am pleased that the reception team honoured your original booking; mistakes happen and we are always happy to help out where we can. i am sorry to hear that your sandwich and chips weren't to standard and i will certainly address this with the kitchen team. We are always striving to improve on the service and facilities we offer so your feedback is greatly appreciated.
Lovely quiet clean and warm hotel staff very helpful free parking and 5 min walk to centre close to station. Breakfast excellent very nice double room could not ask for more. We definitely will return. Nice modern rooms bed to die for.
StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
Thank you so much for your review and I am pleased that you enjoyed your stay with us. Everything we aim to deliver you have kindly summarised very eloquently in your review; it is lovely to hear and we do hope we have the opportunity to welcome you back again soon.
. When we arrived there was a wedding occurring and all staff were busy with wedding so unavailable to assist other customers . Our room was ready but our friends was not so as the foyer was full of wedding guests - so all 4 of us went to our room . The room was pleasant and clean . We were unable to lock the safe so I called reception but the phone was not answered . After 10 minutes of trying to call we went to reception where I was told "I am new and the phone hasn't rung here. Everyone is busy with the wedding" Yes they were . The manager was taking photos and other staff were oozing charm at the wedding party. Our friends asked when a room would be ready as it was after 2pm( the booking in time) . I don't know I am new !! The fiasco continued ..... 4 sets of key cards as none worked for our friends room. the safe was unable to be fixed - needed maintenance man and phone was not checked. ( we were only staying for one night so said don't worry( ha! With hindsight I should have asked for a discount) Bed was comfy and we slept well Break fast was good but staff were overwhelmed by the number of people having breakfast and there was a long wait for many guests . Some left without having as wait for English breakfast was 30minutes plus Booking out - was asked to pay £19.90 for breakfast . I said breakfast was included - no it wasn't replied the receptionist. Yes it was . ( you get the idea) no you booked through late rooms and breakfast isn't included. I went to check my email but my phone was having a funny 5 minutes so my husband paid in cash . Our friends who booked with late rooms on same day as us didn't have to pay for breakfast . Got home checked emails and breakfast was included. I have phoned and am awaiting a return call. I will never return to this hotel
StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
I am so sorry that you felt the staff were busy with the wedding. We always ensure that staff are allocated to the functions and separately for the guests staying in the hotel. i am sorry that only one of your rooms was ready on arrival, and pleased to hear that you found your room to be pleasant and clean. The receptionist was indeed new and was being trained on some aspects of the job role, however this shouldn't have been a excuse but instead should have explained that they would get someone to resolve the issues for you. I am sorry this wasn't the case. Notices were displayed from the Friday advising guests that breakfast was going to be very busy, and certainly it was. We felt it best to communicate to guests prior to the morning so that those that couldn't wait could choose to come down earlier to beat the rush. It does seem there was an issue with the booking. When you was booked by Laterooms it shows as a room only rate, I appreciate your confirmation shows the breakfast is included and I have brought this to their attention and subsequently arranged for a refund for you on the breakfast you paid for on departure. i am sorry the receptionist was unable to resolve this for you before you departed.
Good value for money and a nice clean room. It was a very warm October so wish we had booked an upgrade and we would have had air conditioning. Breakfast was excellent but no real ale in the bar but a good selection for a 'chain' hotel. No complaints and staff very polite and helpful
I stayed here on Sat 14/10/2017. The room was ok for what I wanted and the young chap on reception when I arrived was very helpful,but the hotel was noisy with people shouting and doors banging at all hours of the night. When I eventually managed to get to sleep it didn't last long as all the noise started again. In the morning I went to make myself a drink and the cup still had coffee stains in from previous use and even worse i noticed there was blood on the bottom pillow. I was going to make a complaint upon checkout,but the receptionist was so busy that I wasn't given chance,as soon as she took my card off me she moved onto the next guest without even asking how my stay was. I have since made a complaint to the hotel and am still waiting for a reply (which by the looks of previous reviews I could be waiting a long time). I will NOT be returning to this hotel again even if it was the only one in Derby.
A lovely location and fabulous building. Very average service and in the new wing paper thin walls - you can hear EVERYTHING the guests next door are doing! There was a loft hatch above my bed which was a little unnerving. I would stay here again as for the money it was good value.
An otherwise good stay ruined by the hotel having only one chef on shift and making us wait an eternity for our meal. The front desk guy was helpfulness and politeness personified! He went out of his way to assist us with literealy everything we asked for. A REAL credit...unlike the humoloess restaurent manager!
To give the hotel three means it was average. In some areas it was slightly better than average and in others, worse than average. It excelled at nothing. Room wise it was worse than average. Travelodge is average. Premier Inn is average. The Stuart wasn't up to their standards. The bed was small, the room was small, no one had checked their was milk in the tea making kit and the laughable travel hairdryer was hardwired to the wall with a cord so short you couldn't even look in the mirror while using it. We did however find breakfast slightly better than most, freshly cooked for each guest, but the dinning room was cold and draughty. Free parking was a plus. We won't be back. We'll use the Premier Inn and pay the parking charges next time.
Nice stay here. Staff were friendly and parking was safe and secure. Hotel is in need of a little updating but my biggest quibble was the variability in quality of the breakfast. First morning, seemed to have been hanging round, but second morning was piping hot and delicious.
Clean and tidy room, ok bathroom. Smallish bar & lounge area. There is a car park which does get very full, but on street parking is available overnight at no cost when I visited. It's a short walk into the town centre, or there are plenty of restaurants right around the hotel. Good value hotel.
I booked a 3 night stay at this hotel and from the moment we arrived we had nothing but tip top service - from the reception to the dining room. The receptionists were friendly (one a trainee on her first day) and efficient and we were soon unpacking in our room. We had a junior suite, courtesy of the hotel, very comfortable. Unfortunately there was a snag - room 258 was above the kitchen and the extractor fans were very noisy. I spoke to the receptionist and she agreed to move us next morning. Room 130 was excellent - quiet and well provisioned. Breakfast - wow - lovely food and plenty of it, including variety. Full English well presented and cooked to perfection. I had smoked haddock and poached eggs one morning. Plenty of parking at the hotel. The Hotel is situated about half a mile from the town and Derby is a lovely place to explore. The Intu shopping centre is massive with lots of places to eat and a 12 screen cinema. Cosmos is handy and Kaspars (king of desserts) is also nearby, but we like eating at Wetherspoons and there are 2i in Derby. The bus station is massive and well set out. We went to Ashbourne and Bakewell by bus but there were many destinations available from the bus station. We had a lovely stay and the staff at the Stuart helped make it even better.
I wasn't going to write a review as the hotel is just ok for location but we had taken my 80 year old dad back as he went to collage in Derby. He hadn't been there in 58 years. He asked me to mention Kimberly who worked on the bar, she really is a credit to this hotel, she was warm friendly and made time to chat to us. Dad was asking her all questions about Derby and when no one was at the bar she would come over and chat to him some more. She made his weekend as nothing in Derby was as he remembered it. Thank you Kimberly from Clive and family x
Unfortunately I wouldn't be able to recommend this hotel and would not choose to stay again. There are some positives - the staff were friendly, the location is fantastic for the station/shopping centre and the food (room service) was great. However, the rooms are tiny. When we were getting ready to head off to a wedding we were on top of each other the whole time. When we put the ironing board up we had to move it every time we wanted to get passed. The bathroom was even worse, you could barely get through the door! & the shower was a little pathetic...barely any power to it at all. Overall, the rooms just really need some TLC - they are very shabby and tired. The bed was very comfy though. Unfortunately on our second night, despite a comfy bed, we didn't get a good nights sleep due to the event going on next door. I believe it was part of the hotel as everyone was parked in the same car park. But the noise was ridiculous. At gone midnight the music was still going and it seemed like it was getting louder. Once this stopped, it was still noisy as we were unfortunate to get the room which had some sort of fan or generator outside the window and even with it closed you could still hear it. On the first night we parked easily in the car park but on the second night because of whatever the event was, the car park was completely full. I was really looking forward to staying here but I know that we've had much better stays at Travelodge hotels for half the price. I really would look elsewhere, we saw other well known hotels within half a mile or so that would probably be much better value.
Front desk agent was far from welcoming. Hotel is like a rabbit warren with small hallways running all over the place. Towels and bedding left in the hall way for 18 hours. There was a sign on the aircon to say it was awaiting repair. The bed was more like a mountain range and needs replacing. The shower pressure was weak. Bring your magnifying glass if you want to use the tv, it's tiny. On the plus side,the room was a good size.
Nice enough hotel ,friendly & efficient staff ,bit noisy on the first floor ,i would recommend a move ! No heating in the room i stayed in ,quite chilly ,i did turn the radiator on but it didnt appear to be working ! Very comfortable bed ,extremely clean !
Stayed at the Best Western Stuart Hotel Derby this weekend with my friend for a chill out weekend break away from work. We were very disappointed with our stay. Our beds were very hard and our pillows you could build houses with! Our room was right above the wedding reception the hotel was holding and my god we though we was in the reception it was that loud in our room. 12am can the music went off the to be woken by half the guest coming back to their rooms talking very loudly and shouting up the corridor and slamming bedroom doors then for them to be chatting away in their room to god knows when. We had a very uncomfortable and broken nights sleep. We complained to reception and they seaid they forgot to tell us our room was above the function room. We got free breakfast that's it, my friend had the cooked breakfast and it was cold. Many others were complaining about it being cold too. On leaving the hotel we herd a man on the phone to some of and he was saying the hotel was crap. We were not happy and have come home early as we were that tiered. Think I will stick to premier inn or Hilton next time
On arrival I felt a bit disappointed as the hotel in parts looks tired. Especially the carpets but I have to say the rooms were comfortable. Not luxury. A bit worn in places. I didn't use the restaurant so cannot comment on this. Breakfast was okay but I am not the best critic for this as it is not my favourite meal of the day. Cereal and fruit for me and that was good. I do have to say that the cooked breakfast did look quite good. Would I return , probably due to location. Close to Intu shopping centre.
We stayed on a Saturday night. We arrived about 1pm. We were aware we may not be able to check in until later but wanted to leave our bags. We went to reception, the receptionist called Anaya didn't even look up or acknowledge us. My husband said we had booked a room, she said it's not ready yet, still not looking up and putting letters into envelopes. Then she said I will check if your room is ready, just wait around the corner. We did but I hung back. Anaya didn't check with anyone and continued putting letters into envelopes. We went back and said can we leave our bags somewhere secure, she did help either that. The rooms were very small, the size you find in big capital cities not little old Derby. They were charging extra to have air conditioning. Anyway we checked in later and then went out for the evening. Came back in about 1am. It sounded like there was a party going on in our room but it was in the building next door. It was still very noisy with the windows shut. We asked if we could change room. We got a curt no from reception. We asked how long does this nouse go on until. The reply "until the party ends". No help whatsoever. Breakfast in the morning was okay but the dining room looked a bit tired.
ok for an overnight stay close to town centre rooms a bit dated but clean bar area basic nice breakfast ,value for money but could possibly get a bit sort of space at times free parking a bonus a close to shopping centre friendly staff hotel had wedding on but this didn't create a problem with noise or crowds in reception
We held our reunion at Derby to celebrate the 75th anniversary of the adoption in 1942 of HMS Kenya by the then town of Derby. On arrival on Friday PM we where greeted by two smart and cheerful receptionists, filled in the necessary forms and allocated our room. My wife,unable to get in or of a bath our room had a walk-in shower which was also suitable for disabled guests. The ground floor room was clean, tidy and airy, a comfortable bed and ample storage space for a weekend stay. The meals though not large were sufficient for most of our company and were all beautifully presented and full of flavour. This is one of the very few hotels were the breakfast is still table service. The table staff clean smart and very efficient. On Saturday evening we had a gala dinner which the Mayor and Mayoress attended, It was a roast beef dinner which some found the meat a little tough to cut. overall it went very well. All the meals we had were piping hot, soups, main course and desserts all well presented by a very efficient table staff. We found all the staff efficient and helpful which made our stay a pleasure. One member of staff, the food and beverage manager deserves a special mention. Sophie Allan-Bruce. An intruder gained access to the hotel due to a door having to be left unlocked for safety reasons. We had a suite away from the main hotel reception. This intruder stole a bottle of the finest "Pussers Rum" he was spotted by Sophie and fled the hotel. Knowing she would unable to replace this rum she gave chase, rugby tackled him, grazing her knees and bruising her ribs she managed to retrieve our rum. No doubt action will be taken against this villain as there were some very good pictures of him on the hotels CCTV. The hotel is only ten minutes easy walk from the city centre or a five minute walk to the railway station were you can get a bus to the city centre. A large car park at the rear of the hotel is easily accessed from the main road. The check out was again simple and efficient, we were all thanked, wished well and bid safe journeys. We will most certainly return next year for our reunion
Stayed in the hotel for one night while visiting family. The room was none smoking however the room smelt of old cigarettes and overall felt dirty. The chair in the room was covered in an oily substance so could not be used. In the morning I was disturbed as the police came running to a room on the same floor to deal with an incident. Positives include the location and parking space. I would only stay here again as a last resort and my expectations are low.
Just enjoyed another relaxing stay in a Derby courtesy of the Derby hotel. We visited last year for our anniversary & decided to return this year. It's a great location just a short stroll to the town centre with shops, bars & restaurants a plenty. Free car parking is great and the staffs welcome upon arrival always polite & friendly. Rooms are clean & comfortable with tea & coffee facilities. Bathrooms are still in need of an upgrade but they are clean. Please bare in mind how much your paying to stay here, it's excellent value for money. Restaurant food is still fab, breakfast is great. There are no lifts but ground floor rooms are available. Another great stay so thank you x
We were having a child free couple of days and decided to stay here with a wowcher deal as we were also visiting my eldest son who didn't live too far away. It was very convenient for shopping and eateries. The room we had was ok but wasn't the cleanest, the bedside cabinets and most tops were dusty (and I mean quite a layer of dust) which means it hadn't been cleaned recently! There was dust in corners of the bathroom and a hair on the bath. Room was quite stuffy even with the window open and it was a particularly warm day and we had to have the fan on all night. Breakfast was ok, we had to wait about 20 minutes before we could be seated and ordered the cooked breakfast I asked for no tomato but it turned up with one anyway and the lady next to me didn't get what she asked for. The staff at breakfast weren't very happy or friendly and seemed to take there time to clear tables! We received our cooked breakfast but the lady didn't take our empty cereal bowls and they were left till we finished. Wouldn't stay here again. Although the Indian which is not far away The Viceroy is excellent the best Indian we have ever had well worth a visit if staying here.
Not a particularly large hotel but very comfortable and convenient and within easy walking distance of the town centre. Food and restaurant very acceptable. Free parking is a bonus and very accessible to the 'dales' and other attractions.
Stayed for 2 nights B&B with a Groupon voucher. Check in was quick and easy. Bit of a trek to the room and no lift but bedroom was comfortable and had everything we needed. Plenty of tea/coffee etc and nice toiletries in well equipped bathroom, Shower was easy to use and we had nice fluffy towels. Breakfast was excellent, plenty of choice on the cold buffet table and freshly cooked full English breakfast. All the communal areas appear to have been refurbed and bar area was very comfortable. Service overall was very friendly and the hotel was well situated a five minute walk to the city centre. There are plenty of bars and restaurants nearby, as well as the railway station. Would definitely recommend.
Only gripe was parking spaces, however they were kind enough to allowed people to use the employee car park. Greeted by a friendly and very helpful person behind the desk. Room had everything you come to expect. Nothing wrong with anything.
The BW Stuart is well placed in the city in a quieter area but convenient for the station and a short walk to the shops. Good place to stay for a leisure break. There isn't air conditioning in all rooms which can be a disadvantage.
Stayed one night on business. My room looked like it had recently been refurbed and was welcoming and comfortably. I had a meal in the bar which was good value and breakfast which was again great value at £9.95. Friendly staff and couldn't fault the hotel. Good central location and parking included.
We stayed here for a couple nights on a Groupon deal and upgraded to executive double room on arrival. Plenty of free secure parking on site. Reception staff were very friendly and helpful. We had room 128 on the ground floor. No lifts here. The room was very spacious with a king size bed, ample wardrobe, armchair and sofa. Bathroom was clean although a bit "tired". The first night was an absolute nightmare as one half of the bed creaked like you would not believe. Mentioned this to reception the next morning to see if we could move or get the bed fixed. Got back in the afternoon and maintenance had fixed it. Result. Even had a follow visit from the maintenance guy. Breakfast is a little slow as you place your order and not buffet. The location of the Stuart is ideal for town, bars and restaurants. Only a short walk to the Railway Station. I would stop here again. Its no fault of the hotel but it can get a bit noisy in the corridors with people returning in the early hours or getting up early for breakfast but this is down to the inconsideration of other guests which you will get anywhere.
Food was average had the mixed grill or mixed gristle as it turned out to be. Breakfast is good but very tight on portions. Rooms are good but shower is definitely not a power shower it takes ten minutes to warm up then an hour to get wet. Rooms are sweltering hot have stayed here 3 times over past two weeks an had no sleep. They have fans but the noise keeps me up. A really nice place an nice staff but for a contractor it not greatest . Also no lift so be prepared for a tab to your room and internet is terrible
Recently stayed at this hotel, on a group on deal. Hotel was clean and close to city centre. Rooms were very hot, but fan supplied and with windows open , was OK. I mentioned to reception that internet was not working in my room, on second floor as soon as I arrived. Was told, it is fine on his phone in reception, said he would get it looked at. This went on for my whole stay, me complaining to hotel staff that we had no internet as advertised in our room. Managed to use all of my data allowance whilst staying there. The feeling I got was the staff need a damn good shake up. Customer services leaves a lot to be desired. Which is a pity as hotel is quite nice, and would be so much better if staff were more acceptable to customer comments etc. Also to charge £10 supplement for a Saturday night is a cheek, as we got disturbed nurmerous times by drunks coming back to there rooms, because internet was not working, phone also did not work so could not call reception to ask for someone to come up to sort the noise out.
Booked via Groupon, the hotel is in need of a little TLC but this by no means spoiled our stay. The room was small but clean and adequate. The Reception and Restaurant Staff were extremely pleasant and helpful, we enjoyed both our evening meal and the delicious freshly cooked breakfast. Only a 5 minute walk from Derby town centre.
I got a 2 night deal on groupon staying Friday and Saturday 18th / 19th of August. The deal was 2 nights with breakfast a glass of wine and a 2 course meal on the first night for £98 . Thats as good as it gets as we only stayed the Friday night and went home 90 miles a night early. The hotel is in a prime central location to the city centre . The hotel had a terrible smell of sewage all the time . The room was ok , but the air conditioning made a terrible noise and greatly disturbed you when sleeping without the air conditioning being on you would not be able to tolerate the heat in this hotel . The restraunt is poor from the staff to the food . I had garlic mushrooms , this was disgusting no garlic and the sauce was just white water . The main was chicken kiev , the kiev was covered in a greasy batter and was unedable . A glass of lemonade costs £3.50. I have stayed all over the world and generally do not moan , but even at a reduced price this was awful . I would be truly dissapointed if i paid the normal tariffs. To the hotel get rid of the smell , sort the air conditioning out and most importantly recruit a chef . This is a shame as the hotel is in a brilliant location .
You pay for what you get I suppose. The room was very small but adequate with a good size bed. The bathroom was tiny, there were cracked tiles, the toilet was cracked and generally a grubby bathroom. Breakfast was very good with a good selection and your full fry up was freshly cooked, although on the second morning the sausage looked like a reheat. Evening meal was good. Location for the centre off Derby with free parking was also a plus. Out the back of the hotel is a St. John's ambulance station and a club, on the second night the club had a party on till 2:30 in the morning and totally ruined our nights sleep. Be aware of this.
Used this hotel for business, and was made to feel important from the moment I stepped in. The manageress, who I believe is called Tina, just happened to be at the reception desk and had me in stitches within minutes...very very welcoming and charming! Also gave me great advice and information about the area. Rooms were comfortable and clean. Would definitely recommend this hotel and even use if I wasn't on business!Thanks for a pleasant stay.
We booked through Groupon and stayed on a Friday night. On arrival, found there was no lift and as I have a dodgy knee, asked if there was a room on the ground floor. The Receptionist was lovely and arranged this for us. The room was spotless especially the bathroom and our deal included a meal in the Restaurant. Again, very pleasant staff and the meal was delicious. Breakfast was part self service with the Full English cooked to order and no complaints here at all! Parking was free and it was only a few minutes walk to the INTU shopping centre. We are planning to visit again in a few months time.
Attending a party nearby we chose this hotel, easy to get to with free parking. The double room was small but adequate with small ensuite. The room was extremely hot and the air conditioning unit wasn't working properly more like a weak fan oppose to air con. Tea/coffee facilities, hair dryer and iron utilities also. Bed was ok but awoke with a bad back. Overall a half decent room considering price £54. Didn't eat in the hotel but had a drink that evening which was reasonably priced, service was lovely once staff arrived. Staff were amenable and helpful but thinly spread especially on check out.
We stayed at the Stuart Hotel for one night, we had expected a far better standard of hotel from this Best Western hotel. The room, at the rear of the hotel was extremely small and very dark with only a small window and very big pieces of dark furniture. The room had no air conditioning and was really hot but the hotel had placed a small fan in the room which did help to cool it down a little. We were also disappointed that there was no lift and it was quite a trek to get to our room!! Overall the room was generally clean although there was a large claw style hair clip that was clipped onto the bedside light fitting that had obviously been left by the previous occupants. The bathroom was a good size with nice clean towels but the fittings and over the bath shower were looking tired and in need of replacing. However, the worst aspect was the treacherous surface of the bath. It was impossible to use the shower as once the bath floor became wet it was like glass. There was no non-slip bath mat provided neither did the bath have a non slip section as I have seen before. It was impossible to shower safely and was a real hazard!! The floor tiles on the bathroom floor were equally slippy when wet but at least a bath mat was provided although if you ventured off this before your feet were dry you had to be incredibly careful not to slip. I really can not understand why hoteliers don't consider what these surfaces are like when they are wet!!!! The bed linen was nice and clean and the bed was comfy but our morning lie in was ruined by a member of the housekeeping staff letting themselves into our room at 9.40 am (1hr 20mins before check out at 11am). My husband and I were both in bed and as you'd imagine we were not very happy!!! The member of staff apologised and left. When we checked out we raised all of these issues with the receptionist. She obviously already knew that a member of staff had entered our room as when we mentioned it she said yes, it was because the room was marked as clean and said she was sorry!! To be honest, having already been informed that this had happened I would have expected her to have made much more of an apology before we had to raise it with her. I then mentioned the hair accessory on the light fitting to which we had another, 'I'm sorry' and finally I hi-lighted the dangerous surface in the bath. She said that non slip bath mats were available upon request and they weren't left in the bathrooms due to hygeine concerns!!!! Well sadly I am not a mind reader and had no idea a mat was available, a simple sign in the bathroom or the receptionist mentioning it when we checked in would have been a much better idea than telling me of their availability when we were leaving!!! As regarding not leaving them in the room due to hygiene reasons, I'm not sure of the logic behind this!!! Surely, a bath mat could be cleaned just as the toilet is to ensure that it is clean and ready for the next occupant. The excuses were, in my opinion, really very poor!!!! Sadly, the receptionist didn't seem genuinely apologetic or concerned about the complaints we made, she did say she would pass on our comments and feedback form to the sales manager but other than that she said little else. Her repeated 'I'm sorry' comment was lack lustre and felt really empty. A final disappointment was with the car park. We were pleased upon arrival to find that there was a free car park at the rear of the hotel but we were much less pleased the following morning when we returned to our car that was now surrounded by a mixture of waste water and what looked like was food from a cracked drain from the property next door. We had no choice but to get our shoes really wet in order to get into the car!!! All in all Best Western our stay was a big disappointment. We won't be returning and sadly will probably avoid staying again in a Great Western hotel.
This is our 2nd stay here & the room are in need of an uplift/updating, having said that, for what we paid, £49 Wowcher for B&B + 2 glasses of wine which we had with our evening meal in the hotel which was very nice, it was value for money. The breakfast was very good, cooked to order & the continental buffet had a really extensive choice. We wouldn't hesitate to return, very pleasant staff also.
This is a lovely hotel which is close to the city centre. It represents good value for money. The accommodation was clean and the staff were helpful & friendly. We booked 3 rooms, requesting a mix of double & twin with them all together & were pleasantly surprised that all this had been done. I would definitely recommend it!
We stayed for two nights in June on a Best Western deal. This was our second visit to the hotel and the staff were just as friendly and helpful as we remembered them. The room was clean and the bed comfortable but it was a very hot few days and we had forgotten just how hot the back ground floor rooms were. A fan was supplied but because there was a public access around the back we could not leave any windows open. We ate in the hotel on the first night but instead of having a quiet evening meal in the Restaurant we were moved into the Bar because there was a problem, and we found ourselves surrounded by a rather boisterous group of partygoers. The menu was a disappointment, so much so that we walked up to INTU Mall on the second night were the was a better choice at more reasonable prices. Breakfasts were OK but the cheese omelette had too much cheese in it and the cooked breakfast was barely warm. Why is it that second visits so often fail to be better, or as good as, the first.
stayed at the stuart for a saturday night, my son was moving to derby to live and work, so we needed somwhere nearby to stop. The Stuart was were we stayed, being really close to the city centre, and intu shop centre, was great, with the added bonus of having free car parking, tho it was a little cramped if youve got a bigger motor. Rooms were plenty clean and spacious enough, likewise the shower facilities, never ate or drank at the hotel, but basically had nothing bad to review about the place.
They are untrustworthy people, I had a one night stay on a bed and breakfast basis. They requested a pre payment in the eventuality I wanted food or drink, I had no issues with this as I stay in hotels on a frequent basis and this is a normal request. I was advised upon departure that everything would be taken off the card the hotel was booked with, the authorisation was taken on my debit card. The bed and breakfast was at a rate of £78. So far they have debited £100 and a further £21.05 without authorisation and NO additional services, food or drinks have been purchased!!
the hotel was clean and tidy,and well decorated throughout with an airy feel to the reception/ bar area. the dining area was pleasant and the breakfast was of a good standard with plenty of choice (did not eat in the evening) the room was clean with enough towels but no handcloth although these were available from reception if requested(why not put them with the towels). overall clean and tidy,convenient for the railway station and city centre and good value for money.
For my first visit in England I've choose Derby and I've booked the hotel because is very close to the center. Nice location and clean rooms. Sophie, from the reception,deserves a 5 stars review as that she was very friendly and helpful. Unfortunately (maybe happened just to me ) in the morning the bar was open but nobody to attend. Apart of that, it will be my first choice for when I will came back.
The staff were very helpful, breakfast was great. The manager Sophie could not do enough for us and took time to ask us about our stay. The only comment I would have is that rooms were warm even with the heating off. Great in winter but not in summer
Welcomed by friendly staff having parked in the free car park. Once in the room I was greeted by cookies and bottles of water. The bedroom was a good size as was the bathroom. Large TV and free WiFi. Breakfast was a standard buffet and cooked menu. I think the chef might have a touch of OCD (see picture).
We ate in the restaurant, the five off use couldn't fault the service or the food. Sophie the manager made us feel really welcome and at home The bar service by Kimberley was great and she very friendly. My hotel room was very nice can't complain and lovely. Recommend people to come and stay here!
This hotel was clean and fresh. The bar and reception areas were inviting with a modern touch. The staff throughout were friendly and accommodating. Car park was a good size and easy to get to. In terms of location this hotel is really close to the Intu shopping complex and city centre making it very good value. Would definitely come back.
It's fine for one night What can I say - You get what you pay for It's a bit of a maze finding your room handy for the station - 5 mins walk Rooms are perfectly comfortable Short staffed - it took a while to check out
Hotel is tired and needs a re-furb. Had a Exec double room, it was small, the shower was pathetic, bedside lighting did not work, air con was very noisy and not very good. Wifi kept dropping out. TV remote batteries not working. Work desk to small had TV and Tea facilities on it. At check in got sent in the wrong direction by reception so had to go back to reception. Overall not great.
Rooms are adequate but getting tired and in need of a freshen. Bar meal was disappointing and portion size bad Two onion rings at 2.99 was ridiculous. That said staff friendly and obliging and good value for room
Having been invited to the wedding of some very good friends, we enjoyed a comfortable stay at the Stuart. It served as a good base camp from which to strike out in the direction of local attractions - notably, Calke Abbey. It is very convenient for Derby city centre, although the ring road is a monumentally unpleasant obstacle. The hotel itself feels as though it could use cash injection to lift it from the level of very decent but somewhat worn to very pleasant, which I'm sure it could be. One or two of the staff deserve commendation for maintaining their enthusiasm and extending a friendly welcome at breakfast. No doubt this would require less of a conscious effort if that investment were to materialise.
Have been here a number of times was delighted to see that the rooms have been upgraded , the front of house was a bit of a lie, clean and sharp then when you went to your rooms this changed ,BUT NOW this has changed with the rooms being update , service not so good orders ironing board but had to order again one hour later . Restaurants nearby over priced
Me and my husband stayed here on Saturday 3rd June for a wedding we was attending. We stayed in room 135. When we arrived we was allowed to go in the room early which was good. We then went into town as never being to Derby, to come back and find out that someone from the hotel had being in our room due to the bed being broke which we never reported, I went mad as we had personal belongings in the room and it was bang out of order to go in without us there. They offered us a free drink in the bar. After the wedding we came back for a drink in the bar and again had problems as they didn't take the card details correctly etc so the barman wouldn't serve us. Next at breakfast twice I was asked for my room number, breakfast was nice except the sausage was under cooked was pink inside so after just recovering from food poisoning I didn't eat it. probably wouldn't stay again.
Considering this hotel bills itself as one of the best in Derby, it is a pity that Best Western have not ensured the management team know what they are doing. My wife and I spent two nights there with our five month old twins. From start to finish it was a shambles of a place. Having rung prior to our stay about the twins you would have thought we would be on the ground floor - no, first floor, no lift of course. At 8:30ish pm we reported water rising up into our bath from the electric water/sewage system to the duty manager. At about 10ish when we were going back to our room the duty manager decided to check things out - not bad only nearly two hours later. At about 10:30 ish we were told that the toilet and sink were ok but we could have another room - at that time of night with twins wanting a feed and bed, we stuck it out. We were guaranteed it would be fixed the next day. During the night however, the toilet and sink began to block and we reported this the next morning. Guess what the problem could not be fixed as maintenance were not on duty, how do managers not know that? We were going to get another room and ours was going to be out of use. So we agreed that we would move our items when we returned later in the day. We later had a call from the hotel stating this all over again and that housekeeping would move our things. To which were stated we did not want this to happen we would move everything. Second shambles on our return we were told our room had been changed and our things moved - guess what? Everyone denied knowing anything and our room turned out to be as far from the hotel entrance as possible - not easy with the twins. Things were all over the place and vital medication for the twins had been thrown into a bag and were the wrong way up - thankfully not leaking. Next shambles was the fact that on coming down to dinner we were told the chef was off ill and the bar and restaurant were closed, when asked about back up we were told they could not make it either - no backup plan then!!! We were assured we could speak to the manager the next morning. Oh no, even though the duty manager said, 'of course sir I will fetch her' on her return she stated the manager was not in the hotel, strange that?? At this stage we wondering if anyone knew anything, certainly the mangers did not communicate and were totally inept. We were promised a call from the manager - guess what we are still waiting, oh well maybe they have not been taught how to use the phones yet. So if anyone is planning on staying there do find out first if the managers actually know how to run a hotel. Out stay was completely ruined and placed us under a lot of stress. One good thing though, the guy in the bar knew what he was doing. Mind you he had only been there a week, no time to de-skill him then.
StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
Communication I can assure you is an integral part of our day to day running of the hotel, however I do not profess to this being perfect , but the team here work hard and are praised the majority of the time for their warmth, professionalism and caring nature. The hotel undeniably would not function without communication and I do however agree though that this has been lacking a little during your stay. With all the family rooms being taken over the weekend we were unable to accommodate you on the ground floor due to earlier bookings taking these. However, if we had been advised that this was an important part of your stay with us we would have indeed offered an alternative room type that could accommodate you on the ground floor. Unfortunately this was only mentioned on check in which by this time the hotel was limited to what we could offer. When hearing of the issue with the toilet the duty manager went to your room as soon as you came down for dinner to see if the problem could be fixed; he liaised with maintenance via the telephone to find out that it would require the entire unit to be dismantled. Maintenance gave the Duty Manager a short term fix hoping that this would allow it to be used until the morning. At this time the Duty Manager did offer you a room move which you refused choosing to stay in the same room. I appreciate it was late after you returned from dinner, but the manager did feel that this was the better option to get you settled. At no time did the hotel mislead you intentionally, the manager you were talking with during your stay believes whole heartedly that he in fact said that the toilet would be attempted to be fixed on Saturday. The receptionist and manager both confirmed that you did request your items not to be moved. The housekeeping staff who did not follow this request I can assure you did with the best of intentions and certainly with no malice. They miss understood and hence I appreciate the frustration this would have caused you and I am truly sorry. The member of staff involved has been reprimanded for their actions. With regards to the kitchen the hotel does restrict staffing at certain down times and with that offers a 24 hour menu. It was certainly out of the ordinary for the hotel to be without a chef and we do have back up plans in these instances, due to the time of night and the number of guests that had already booked and eaten it was felt that it would be practical and reasonable to close ½ an hour earlier and as I say offer the 24 hour menu. I understand your disappointment however management isn't about sacking people at The Stuart, but training, coaching, supporting and learning from situations. This we have done and will continue to do so. The Duty Manager made a gesture at the time of speaking with you of reducing your first night rate by 50% and he honestly felt that with talking to you that this was a reasonable, and accepted, gesture. I unfortunately got held up with a family matter so didn't make it to the hotel, but certainly they were expecting me. Your email intimates that I was at the hotel and for some reason was pretending not to be; I can assure you had I been at the hotel I would have been more than happy to discuss your issues with you face to face. In fact I rang the mobile number we have on the reservation late Monday afternoon and twice on Tuesday and got no response, nor voice mail. I am sincerely sorry that the issue with the room and the meal have resulted in your poor opinion of the management team at the hotel and in you having such a bad stay with us and can assure you that every attempt was made throughout to rectify the problems and I can see from your review that we were unable to resolve even part of the problem to your satisfaction. As a gesture of good will from the hotel the whole of your stay was refunded. Once again my sincere apology and thank you for taking the time to give us your feedback. Yours sincerely
Stayed at The Stuart for one night whilst visiting Derby for a wedding. Great location and a few minutes drive from the city centre. Five minutes walk to the Intu shopping centre. One of the few hotels in Derby city centre with free on-site parking. Comfortable room. We paid £49 for a standard double but got a free upgrade. Breakfast was £8.50 each. Plenty of choice - cooked breakfast or cold buffet. Would recommend for a short stay.
The hotel is conveniently located within a short walking distance of both the bus and the train stations which makes it ideal if you are using Derby as a base to visit nearby cities. Rooms are of acceptable size but bathroom is a bit more restricted especially when it comes to the use of the sink. Rooms are clean and facilities fully functional. Staff are helpful and courteous,The only negative was the the only PC in the "business centre" did not work and so we could not print our boarding cards from the hotel.
We always stay here when attending gigs at the Flowerpot - just a short taxi drive away. Executive rooms are great, breakfast is very good, but best to ask for a pot of tea as that provided in "flasks" is not the best. Service from staff is good. Food in restaurant is quite good, but not exceptional. Free car park is a plus.
Stayed at the Stuart whilst on a course with work. Originally picked the hotel due to its distance to the course venue. A modest sized single room with small bathroom, but again I knew this before booking, following a mix up with room payment (my employers fault not the hotel) I settled in for my 2 night stay. Room cleanliness was great, everything as it should be. Not being form the area I decided to order room service for dinner both nights and again good selection and delivered in a timely fashion, breakfast was also pretty good. If I end up in the derby area again with work I would stay here again.
Stayed here for 2 night's. Parked In secure car park to rear of hotel, plenty of spaces when we arrived. Check in was fast and we were directed to our room. The room was more than adequate, felt a little dated but it was still perfectly fine. Only real downside was in the bathroom, there was no bath mat so after a shower it was difficult to get out of the bath safely. Also the bathroom mirror was a bit high, maybe needed to be a couple of inches lower. The chap in reception/bar was very friendly and gave us lots of advice about places to eat and drink. Real help and a credit to the hotel. The hotel is in a really good location, close enough to the centre but just far enough out of the hustle and bustle. We enjoyed our stay and would definitely stay here again.
An excellent hotel close to station. Good value, very clean, welcoming and friendly staff, adequate bar with good TVs for sports viewing, free wi-fi and free secure parking. Well situated close to town centre this is real value money and good for business or leisure travellers.
The Stuart is a bit of a surprise, the staff are very friendly, the beds very comfy and the cooked breakfast was excellent. There are some drawbacks, as we were on the second floor and there is no lift and the stairs are narrow. Allow the cooked breakfast was very good the tea and coffee were from flaskes which was a little disappointing, even a capsule coffee machine and pots of tea would be better.
been here before,nice hotel,nice room. On this occasion there were no bath towels in the room, so hanging up our clothes in the wardrobe,found 2 pairs of underpants and six pairs of socks (not clean). Very noisy room next door on the first night at 2am, the staff were very apologetic about both incidents, it would not stop us from staying there again.
Nice hotel, comfortable beds, excellent location and very very good breakfast, very impressed. Only complaint would be the rooms are slightly dated and the walls (and ceilings) are very very thin and it's a bit close for comfort getting ready to go out whilst people are 'being intimate' in the room above
Really impressed with the hotel and the friendly, helpful staff, especially Tina Pearson, who helped make it a special trip. It was a perfect base for exploring Derby and only a short bus journey to Nottingham. Would not hesitate to stay here again if in the Derby area.
We stayed here for one night on Good Friday, as guests at a civil wedding ceremony. Room was available for us to check in early, having rang ahead and advised that we were part of the wedding group and wanted to get ready on arrival. Small bar area, but pleasant. Very good canapés after the wedding, and the wedding breakfast was good (but our food wasn't very hot). Evening buffet was also adequate. Bar prices reasonable. Our room was pleasant, although no TV remote control, had we wanted to watch anything. The bed was really comfortable. However, the biggest surprise was the breakfast next day - I've stayed at bigger higher-rated chain hotels with much less quality and choice than The Stuart. Excellent cold selection of cereals, pancakes, pastries, fruits, cheese, yoghurt, bagels, smoked salmon and cream cheese (rarely get this as an inclusive option), as well as hot cooked breakfast chosen from a menu and cooked to order - any item you wanted, and could have had everything if you wanted (ie you weren't restricted to just 5 items like some places). Overall, a lovely stay, nice public areas and bedrooms, and staff. The only negative is that there is no lift, so it may not be ideal for people with mobility difficulties (unless they have ground floor rooms - I'm not sure).
I am not one to leave comments on trip adviser but I just would like to thank the night porter kaden (who had unfortunately finished his shift the time we got up) for looking after us and going that extra mile it was appreciated.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Chloe, thank you for leaving a review and we are so pleased to hear that Kaden looked after you so well. kind regards
Good Hotel all the staff were friendly and helpful, room was perfect for me to sleep and work. I had something different of the menu each night and all food tasted great, and the breakfast had plenty of choice either hot food or from the buffet.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
It is always good to receive feedback from our guests so that we can always look at ways of improving. i am so pleased to hear that you had such a pleasant stay with us. We have a new menu being introduced soon so hopefully we will have the opportunity of welcoming you back and enjoy our new dishes. kind regards
For a large chain hotel I was totally disappointed with this hotel. I can deal with an outdated basic room but the service or lack of it and attitude of the Restaurant Manager was beyond unbelievable. I went away with my husband for a weekend (much needed break after our daughter passed away) and my best friend and husband as it was also her birthday that day too. 3/4 meals were inedible and the reaction from Restaurant Manager was 'never had that complaint before' then shrug his shoulder and walk off. I must say Stacey the waitress was very apologetic and sorry for his action. His people skills were zero! Contacted Best Western Complaints just to receive a 'sorry we have spoken to the member of staff involved' does not make up for our marred weekend which was special for both couples. Very upsetting.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Mandy, I am so sorry to hear about the experience you had in our restaurant and the reaction of the restaurant manager. Certainly this shouldn't have been the case and I am surprised to hear that he wasn't sympathetic to the issues you had. I would like to reassure you that your comments have been taken very seriously and the members of the team involved have been spoken to. kind regards
Easy access to train station and major roads. Nice bar. Clean room with all that was needed. Breakfast was cold so I sent it back and it was still cold the second time when it returned so that was disappointing. Upon arrival the reception staff did not offer to assist with my luggage to the room and given there was no lift I struggled. Good value for money.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Em W, thank you for your review and I am pleased overall you enjoyed your stay with us. I am so sorry to hear that your breakfast was cold, this is so unusual as the breakfast is made to order and for this to occur a second time is very disappointing and certainly something we have looked in to. Reception staff are trained in what to ask and offer on check in and assistance with luggage is definitely one of those. The team are currently going through refresher training and I will ensure this is addressed. Thank you for bringing these points to our attention. I hope we have the opportunity to welcome you back kind regards
Start off lovely. Car park was very full but managed to get a space. Check in was smooth with friendly staff. Room was lovely and clean. Good facilities. All communal areas spotlessly clean and bright. Breakfast was nice and although cooked breakfast was tastey and freshly made I was disappointed that it wasn't buffet style where you could go back for more? You got one sausage, one hash brown, one egg, one black pudding (I opted out of mushrooms and beans but didn't get more of the other bits?) Continental breakfast selection was nice and buffet style. The biggest issue I had was that at 8.45am on the morning of my birthday, reception called the room phone waking me up, to ask if I could move my car as people were unable to get out of the car park - not because of my car that was in a parking bay! It was someone else who had parked NOT in a bay blocking the car park exit! They were apologetic but at no point were we offered anything for the inconvenience? We had added breakfast and we had a round of drinks to pay for - the obvious think for me would to have been to offer one of these on the house and then my review would have been 4 stars! The annoying thing is, you are asked to fill in a form at check in with your car Registration number on it? This form should be check to make sure the information is given? That way the idiot in the white Mercedes would have been woken up to move his stupidly parked car not someone who had parked in a bay! Spoilt my birthday :-(
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you for your review and it is nice to hear that the staff, your room and the facilities of the hotel receive such positive feedback from you. I am sorry that you found the breakfast disappointing in that it wasnt a buffet breakfast. The full continental is available buffet style but we find the breakfast to be of better quality when cooked fresh to order. I can assure you the staff would have organised more for you should you have asked. I completely understand that the car parking situation was frustrating and can assure you the staff did everything possible to contact the people who had parked in such away that it blocked other guests in. Unfortunately the hotel could only get of hold of you to facilitate in allowing other guests who were blocked in to leave the car park. We appreciated your help and I am sorry it spoilt your stay with us. kind regards
Checked in to the hotel around 5 pm on a freezing cold day, only to find that the heating in the room was turned off and the bathroom radiator could not be turned on due to a missing valve. The room its self was ok, and was clean and tidy, but very cold on arrival. The shower was pitiful and could be deemed a health hazard with the water ranging from freezing to scalding and was barely a drip! We went out for dinner as we didn't fancy eating in the hotel, and when we returned, we went for a drink in the bar which was ok. When we went bed the bed was very comfortable and the room was finally warm, however, at 4:20 am, next doors bathroom fan was left on which woke us and could not get back to sleep due to the loud humming noise. I noticed at 6am the room was cold and phoned down to reception and as told the heating was not on and they would inform the engineer but could do nothing. Breakfast was ok but when I asked for sausages and beans, one sauce and dried up beans arrived. On checking ut, the young lady on reception was haughty, reluctant to acknowledge any guests with a good morning and was obviously irritated by guests checking out. I would not use this hotel again and will not be using the hotel for any future bookings for our personnel.
Slow check in and everyone had different over night rates, never heard of so many. Room clean but a very old tatty chair at the desk/dressing table which needed replacing. Bed comfortable. Very very small bathroom and the shower head needs replacing, was looking a little rusty. The furniture in the restaurant is very tired and needs replacing. The breakfast staff were wondering around as though they didn't know what they were doing, the only helpful lady was the one taking the hot breakfast orders. Had a bit of a wait for the hot breakfast so allow time for this, once it arrived it was very good. The temperature throughout the hotel was too hot.
I have held back from creating this feedback for one week. I have tried to give the management a chance to come back to me, as promised from our complaint about the leaking roof dripping on the bed during the night. But they have not responded as promised, so I will write this negative review on their hotel. At check in, we were told that we had been given an upgraded room for the night. The room was clean, bathroom facilities clean and fresh. The bed was large and comfortable. However during the night, there was a bit of a storm with heavy rain. We were in room 257. About 0530 I became aware of a strange dripping noise. About half an hour later we switched the light on to investigate. The ceiling above us was dripping water onto the foot of the bed. Obviously from the marks on the ceiling, this was not the first time it happened. We reported it to reception on check out, and to the duty manager at the time. He said he would get his manager to contact me about the problem. 1 week later and still no contact. If Best Western were really interested in their customers, they really need to practice what they promise. Poor performance by the Stuart management team. Suggest you give this hotel a miss, as there are plenty good hotels in and around the Derby centre.
Friendly staff, really handy for shopping as the town centre is only a 5-10 minute walk. It was quite noisy at night with other guests banging about. No lift so you get a free workout carrying your luggage to the second floor! Be aware if you book through Groupon you get a limited choice from the menu. Lots of free, secure parking.
I cannot understand how guests have given this hotel negative reviews. My wife and our friends had a great time. Staff went the extra yard for us. Breakfast and dinner on both days was excellent and competitively priced. Rooms clean as were the public areas. The nearby restaurants were seriously over priced. Drinks prices in hotel only 20 pence note than what most of the pubs were charging so not worth battling the elements. Without doubt on this showing I would return.
Just had a 2 night stay here, staff friendly and helpful, room clean and warm, just one thing if you need hot water, let the tap run for at least a couple of minutes, and eventually hot water will arrive. We may well use this hotel again if in Derby.
Used the hotel for a night after being in Derby for the day. Car park was very busy and spaces quite tight. Walked into reception to a horrible smell which seemed to have disappeared when we went back down for dinner. Room was ok, the 2 single beds and pillows weren't the comfiest but they provided you with tea and coffee making stuff, a hairdryer and a decent sized tv. We did have a problem in that the side lights didn't work which we reported to reception who offered us a change of rooms. Bathroom fine, nothing special. Had dinner in the hotel which was good, we had 2 steaks cooked well. Wine quite expensive for a small glass and were given Pinot when asked for Chardonnay. If you're not a heavy sleeper the noice from the main road outside could be quite annoying but the staff were friendly and attentive throughout the stay.
Ok hotel, but my room was like a sauna. I couldn't cool it down at all, despite turning off radiators and opening the tiny window. I lost a lot of sleep that night. Won't stay here again. No lift either, so had to carry bags up a tiny stair case.
My wife and I stayed at the Stuart using a Groupon which comprised of: 3 nights' stay, 3 course meal for 2 on first night, wine voucher for 2 glasses of wine, breakfast included. £129 - Dinner. I wasn't expecting much from a budget hotel restaurant but the dinner was excellent, garlic and honey chicken wings / creamed mushrooms on toasted focaccia for starter, beef bourguignon for main, sticky toffee pud / meringue for dessert. Menu price would be £50 We opted to eat in another night on a recommendation from other guests of the curry. Very nice (though I would guess more expensive than finding an Indian restaurant!) - Breakfast, continental selection, pancakes and maple syrup, full English cooked to order (though much as clearly pre-cooked and kept warm) Good bacon, decent sausage, couldn't fault it. Breakfast price is listed as £9.95 - Wine. House shiraz only but decent to drink. - Bar. Bit pricey, £7 for a cocktail (not worth it), £4.50 for a single brandy shot; - Décor. Nice, clean, modern. - Rooms. A bit tired but clean. We only sleep there after all! - Parking. A bit tight but bearable. - Service. Keen and attentive, generally cheery. Would definitely return. 5 stars reflects value of the deal, not the star rating of hotel.
Only stayed one night and found the accommodation good but a bit frayed round the edges. This was compensated for by really friendly and helpful staff. Unusually I used room service for a Ham sandwich at 23:00. Initially it seemed expensive but was delivered quickly and cheerfully. On arrival this sandwich was fresh tasty and acconpanied by a tray full of salads. Good value after all.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Ajse17, thank you so much for taking the time to leave your feedback from your recent stay with us. We are currently going through the bedrooms and public areas so hopefully over the months to come you will see an improvement. I am pleased you found the staff to be helpful and friendly and your room service sandwich good value. I do hope we have the opportunity of welcoming you back soon. kind regards Tina
Once again we stayed here, we often stay at the Stuart and find it to be a well positioned hotel for the station (about 1/2 a mile) or the city centre of Derby also about 1/2 a mile away. Car parking is good on site with no extra charges and my only small criticism would be that the curtains were somewhat tatty (234). I know that I am being picky but that is all I could find wrong. Will definitely stay again, we paid less than £60 on a Saturday night which we felt was excellent value.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Peter A thank you for choosing to stay with us again and for your lovely feedback. We are very lucky to be in an excellent location and certainly the free car parking helps towards we hope is a relaxing break away. I appreciate your comment regarding the curtains and will ensure that this is looked into immediately. Hope to see you again very soon! Tina
Arrived at sunday evening directly from the airport (Birmingham) at 8 o'clock. At the reception they directly informed me that the restaurant closes at 9, so no time to take a shower berfore diner. Bar stays open until late in the evening they said. Late in the evenin!!!! 10.30 the start painting the ceiling.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Walter G thank you for your feedback and I am sorry that it must have seemed as though we were shutting up early. Certainly the main restaurant on a Sunday evening does close at 9.00pm but the receptionist should have certainly offered the 24 hour menu or indeed I am sure the kitchen would have happily waited a further fifteen minutes in order to accommodate you. I will certainly take these points up with the team. I am sorry about the painting. We had decided to do some some project work throughout the night but certainly this should not have affected the comfort of your evening. I do hope that we have the opportunity to welcome you back again soon kind regards Tina
I purchased a Groupon 1 night stay for myself and partner with another couple we know, unfortunately we couldn't travel at the same time so we went alone on a Sunday/ Monday stay. Really easy to find, ample car parking and the outside of the hotel looked lovely. Check in was very quick and simple (no mountain of paperwork to complete like some hotels), the receptionist was very polite and gave us our room key and explained how to get to our room. The reception and corridors looked very modern so I was looking forward to getting into the room (134). I was a little disappointed when we go inside, the room is a little bit dated. Awful nets and curtains and a very noisy bed! The bathroom was a little old fashioned and when my partner had a shower the spot light was burning his head. However this room was immaculate, same can't be said about the bedroom. I'm probably a little more picky as I've been a housekeeper myself, but there was dust on the bed head (with dark wood furniture this is very noticable), something spilt up the wall and cobwebs on the ceiling. The floor and bedding appeared fine so I decided nothing to complain about, it wouldn't spoil my stay. The room was very warm, perfect for my but too much for my partner, didn't find anywhere to change the temperature as the radiator in the bedroom wasn't on but the bathroom's was read hot. WIFI is good in the rooms also, good connection and speed. My purchase included a glass of wine and breakfast each. When we arrived in the bar on the night to claim our drinks, I was asked for the drinks voucher with I explained I didn't have anything given to me, the girl spent a few minutes ringing someone else to check we were all our a drink each! Breakfast was lovely, we had a full English, tea and toast. Came quickly, was got and tasty, couldn't have asked for more really. Hotel is in a really good location for shopping and eating out, rooms could do with a bit updating for a higher review.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you for your feedback and I am pleased that overall you enjoyed your stay with us and I will certainly speak to all those involved regarding the points you raised regarding the dust in the bedroom and the drink voucher. I am pleased that these points didn't spoil your stay but completely understand that the bedroom issues should have been resolved prior to you checking in. I will certainly be going through this with the housekeeping team. I am sorry to hear you felt the bathroom to be old fashioned. With white wall and floor tiles and chrome fittings we would like to feel that they are very much in keeping with the modern and contemporary feel of the hotel. Please be assured that any room issues such as the radiator in the bathroom we are more than happy to resolve at the time. I really do appreciate your feedback and I do hope we welcome you back soon. kind regards Tina
Ideal if looking for a central base in Derby. Rooms although on the small side are clean and comfortable. Parking on site is a bonus. We had a slight issue with the meal but both the manager and staff sorted immediately and without quibbling. I find it's how you handle a problem that's the main point so ten out of ten to Tina and staff for their help. I'd go back for another stay
Stayed for 2 nights here as a good location for getting to either the bus station or the train station. Short 10 minutes into city centre for food. Stayed in a single room with a view of the staff car park. Views were unimportant to me on this stay. Room was cosy not small and plenty of room for one. Bathroom was a decent size and the water from the shower stayed a constant temperature. Not a power shower but stayed hot when I needed it to be. Advertised slippers which I found inbetween the desk and wall. Had some dust so left them alone. Kettle with tea/coffee facilities we in a desk drawer. No spoon so used the plastic fork I got with my takeaway. Mini safe in the cupboard had fallen through the floor of the cupboard and had Spanish instructions. I left that alone too. Room clean and tidy if worn a little. Carpet well used and chair had a split in it. TV worked perfectly and the Wifi signal was strong. Good place to stay if need only a bed. Did not try the food or the bar but looked pretty decent when I walked passed. The menu in the room also offered room service for an extra 2.50 and so limited items available 24 hours. Some food places nearby and also a 24 hour booze place if you feel the need to drink at 3am.
I stayed here now on 4 occasions. Staff are friendly and the restaurant food is Great. I seriously recommend the Duck confit to start. Absolutely gorgeous. Well done and keep up the good work. I'll be returning very soon.
Stayed here for one night following a trip to Alton Towers. The hotel is close to the train station but a bit away from the main city centre. It has free parking at the back which is a bit interesting to get into or out of a space. It's a pretty standard Best Western. The room was okay, the windows really needed replacing, single glazed. The bathroom was okay, toilet didn't flush so well. Tea and coffee in the room. No breakfast included but there was a nice cafe down the road.
Stayed two nights for a family wedding nearby church. Arrived on the Friday afternoon, nice sized quiet room on second floor. Didn't eat at the nightime went to Mansion Wine Bar around the corner for food and drinks....Better atmosphere than the hotel dining room and similar prices but a much better experience. Breakfast on the Saturday morning was good service but on the Sunday was a disaster with some friends waiting over an hour after ordering to get served. Wedding room and facilities and service from staff was excellent as was the wedding meal. Can only complain that the room was very warm at night and had to open the window wide. Bar staff helpful It is what it is for the price you pay...and it's in a handy location near the centre of town and the railway station.
We had a short break in this well run hotel. Rooms clean, comfy and quiet. Frequented more by business people than tourists but we were made very welcome. Staff friendly and helpful. Food excellent. Breakfast large and plenty of choice.
Stayed with a few colleuges for work, parking can be a hassel, two car parks either side of building, both full, when complained was sent on a wild goose chase for phatom spaces reception thought they they could see on their cctv, then was instructed to park by their skip. Rooms are very tired and worn, had added bonus of the cleaner leaving her materials in my room on the second night Not everything on menu is available, no orange juice first morning. 3 of us dined in the last night, 1 dish was inedible, 1 dish was wrong and 1 dish just never arrived Staff are mainly unhelpful and very disorganised Worst thing was a male colleuge had someone come into their room around midnight before realising it was occupied Premier inn beats this by 1000% and there are 4 in derby, save yourself a unpleasent experience and dont book here
Don't stay here. The rooms are small and very tired, the staff are very unprofessional (swearing at each other for example). Stayed with two colleagues...someone entered one of their rooms in the middle of the night. Had a meal in the bar... 1 meal was not nice, 1 was completely wrong and the last was forgotten about!
Stayed 23rd September. Lots of parking spaces free with your stay round the back of hotel! First impressions was great, reception looked lovely and the receptionist was 5**** checked in around 3pm. Said we had been upgraded, but overall i was disapointed with the room, it was very small, didnt smell great and the view was over the staff carpark and bins, you couldnt open the window much at all. Just felt too small and that it needed a good clean, new carpet and bathroom. Boyfriend went for breakfast and said how good it was, smoked salmon is always great instead of the norm fried breakfast. Location is great short walk to town, westfield and the night life!
attended for a family night away 6 of us booked dinner bed breakfast all seemed good when booked in noted they were doing a little bit of a referb on the 3rd floor dropped stuff in room and went for a wander/ shop with family came back and the corridor stank cross between rotten cheese and damp feet complained and someone did go round with air freshener but gave us all a cracking headache sat down for the meal that was well presented and tasted good asked for water and was told that the wedding function had taken all the water jugs so all had to sit there with a pint of water each (not really a good impression ) all had a bit of a rough sleep with the smell persisting but attended breakfast at 9 am several tables were set up for 6 or 8 patrons but with 2 people sat at the tables had to sit on 2 separate tables (again not what you want) overall parking good food good staff a little gloomy but OK smell bad and very poor organisation second time been did email manager and was offered free drinks when attended again for poor arrangements last time did not put comments on a public forum as felt a little petty but second attend and still poor
Stayed here over the last weekend first time at a best western but defo not the last room extremely clean comfy bed staff excellent evening meal excellent the manager came over to us and introduced himself ( sorry can't remember his name) asked if everything was ok very pleasant there isn't a lift but the luggage can be took up for you all in all a very good stay highly recommend if your going to Derby
Stayed on Friday, choose this as it was very close tot he city centre, thats about the only thing going for it. The rooms are very dated, it felt like i was in a 90s BnB in Blackpool. The shower was terrible, they had fixed a corner shelf in it, which was perfect height to keep banging my shoulder on.
I have used this hotel a couple of times whilst I was visiting a company in Derby, once it was a £20 taxi from east Midlands airport, the other a 5 minute walk from the station. The rooms are ok but dated, and the location is very central, so good for shops and restaurants. Breakfast was fine.
Location was good as it's very close to the intu shopping centre and the city. But... On arrival we found the LAST parking space in the hotel car park. We found that the hotel allow members of public to park there for £10 which means hotel patrons lose out on a space. Staff weren't very helpful. Quite abrupt and rude. Only seemed to be polite when checking out. We wanted to pay for room in cash and they requested another £100 in cash to secure room? Even when we offered a credit card they declined. Walls were filled with plaster from damage. Beds were squeaky and rooms were far to hot. We were lucky to have air con in our room. Although my sister and brother-in-law who paid the same for the room did not. Breakfast was very poor and we waited over 30 minutes for scrambled eggs and bacon. The table we were sat at still had dirty plates on it and no new cutlery etc. The noise from the function room was very disturbing until the early hours. All in all we were very disappointed. Will not be returning in a hurry. Especially when there's a premier Inn down the road £10 cheaper and probably more welcoming and comfortable.
First impressions of the reception area very clean & well presented. Unfortunately the room didn't live up to that standard at best it's 3 stars. Whilst in our room somebody else walked in! Rang reception & explained that somebody just came into our room the receptionist apologised & explained it was a mistake they had sent a customer up to the room not realising it was already booked out,very unprofessional.The pillows seemed to have a funny smell and on closer inspection in the morning we discovered they were heavily stained absolutely disgusting. On the plus side the parking was great & the bar. Staff polite & the breakfast was good.
I have stayed in a number of Best Western Hotels and this was the poorest. There was a lack of attention to the cleaning and upkeep of the place. I may go back to Derbyshire but I will not go to The Stuart.
Very comfortable room. Excellent breakfast although it was not available till 07:00 Very Good location as it is near the indoor shopping centre, and football ground. Bathroom was clean but a little bit tired. Lovely shower
People looking for a place to stay in Derby should be aware that this hotel caters for weddings, and in the case of a large wedding the staff will be more or less unable to focus on anything else. I think the member of staff who served our dinner mentioned the word 'wedding' as part of an excuse at least four times, to the point where I really wanted to say ' Is there a wedding going on? I didn't realise.' The reception area is quite smart, which may lead you to believe that the bedrooms are too. They aren't. The signage to the rooms is extremely confusing. If I had known there was no lift I would have asked for a ground floor room. As it was I had trouble locating my room and also finding my way back to the reception area, so I had to retrace my steps several times, and go up and down extra stairs. As I am waiting for a hip replacement this was not amusing. My son and I had to go up different sets of stairs to get to our rooms although I think they are on the same floor. I would have preferred to be closer together. As we checked in together I expected that. If the hotel cannot cope with normal guests at the same time as weddings they shouldn't accept the bookings.
We stayed at The Stuart courtesy of Tesco's points and we were early but the reception we were greeted with was professional and accommodating. The hotel is located on a major road with adequate parking for guests but the car park rapidly filled up with others attending meetings. The room was small but OK for a few nights sleep. Noise levels were acceptable. We had the Chefs special curry on the first night and what a disappointment it was as it was inedible, nan bread was cold and hard and not an enjoyable meal. The bar area was adequate as it appeared to be used mainly as a meeting place for other guests attending meetings. Breakfast was totally different to the evening meal and it was first class apart from the mushroom omelette on the last morning of our stay. Special thanks to the Breakfast manager (Elaine - sorry if I have spelt your name incorrectly) as she was both professional and humorous. If we visit the Peak district again we will not be staying at The Stuart.
Stayed here for work mid-week. The start was nit great as the car park was full and my colleague and I parked up against a fence hoping that the other users could squeeze through the gap we'd left. Check-in began slowly as they appeared to be having trouble with onw of the check-in computers, but once there was a queue, the staff opened another position and quickly cleared the backlog. The room I was given was back from the road and quiet, with a large, comfortable bed. It was nice to see biscuits which most hotels no longer provide, and the air-con unit was a welcome if slightly noisy addition. Certainly I slept better with it running than I would have done without it. The one downside to the room was a lack of water pressure in the shower, although it did the job. The bar and restaurant were clean and tidy and the service throughout was faultless. Breakfast was epic. The range of continental options was comprehensive (I helped myself to a nice healthy fresh fruit salad and low fat yoghurt which I then ruined by having a delicious pancake with maple syrup) and there were a number of cooked options including kippers, porridge and the full English with extras available. All in all, it's great value for money and I wouldn't hesitate to stay here again.
Stayed for 5 nights on a business trip, cheerfully welcomed on arrival. The entrance, reception area, the bar are all very nice, as are the corridors. I was accommodated on the 3rd floor tuck up in the corner, with the noisiest air conditioning unit know to man positioned just below my window, which runs on and off most of the day and even worse, at night. The bathroom door opens about 60% as there's a massive sink tucked up behind it. All the spotlights in the bathroom are clinging to the plasterboard for dear life, exactly what you want in a moisture rich environment. If you like to relax with a decent shower, maybe try any other hotel, or the gym round the corner. Don't waste your or your companies money here, there are plenty of hotels in the area that offer a far superior experience at similar cost
Overall a good hotel with excellent restaurant and good parking. Internal room meant quiet despite proximity to main road. I only have one complaint. On booking in I was asked if I wanted a quiet room. If there was a choice of roomswhy was I put in one where tje air conditioning had notice saying to be repaired. This on one of August' warmest nights. Not repoted as notice meant Staff should have known unless there is no communication between Staff.
We stayed for one night. Upon arrival we were greeted with "your too early check in is at 2pm" no hello , how are you. We were given an upgrade to a larger room. The smell was awful in the room. And would not like to see the size of room we were to get. The room was on 3rd floor at end of corridor. No lifts! We had a meal that night in restaurant. After sometime we asked for a drink. The waitress told us to wait a few mins . The dishes & cutlery stuck to the table , but maybe that was just the topping on the surface of table. We will be back in Derby on a regular basis but we will def not be returning to this hotel.
We had a great check in, staff very polite. Our room was fab Room 258 with its own dressing area, it was lovely. Bar is open 24hrs, which we never took advantage of but great non the less. Staff polite, helpful and served us with smiles. Breakfast was really good - Buffet continental and then a choice of Full english or whatever you fancied. Really worth the £9.95! Near to the Train Station and close enough to walk into town too. Would recommend and definitely would stay again if in the area.
Checked in on 2nd September ready to attend my brother Stephen and now sister-in-law Natalie's wedding on 3rd September. The welcome we received was very warm and friendly and that was just the start of a great stay. Their wedding reception was wonderful, the food was excellent, special mention for the beef it just melted in your mouth, and the service was fabulous. A big thank you to Sophia and all the team for helping make their day such a big success. Can honestly say for the 2 days we stayed at The Stuart all staff members were warm, friendly, helpful and attentive. they couldn't be faulted. So thank you all and would highly recommend.
nice hotel for the price and close to city centre. Jack was a nice waiter in the bar, he was friendly and me and my partner had a nice chat with him... more of genuine and down to earth customer service rather than a 'fake polite' approach. hope management know they have some good staff worth investing in :)
As accommodation, it's distinctly average. Not bad, but nothing special unfortunately. Room was adequate, if a little small, only real down point was that it was rather hot (weather isn't really the fault of the hotel! A fan is provided in the room...) and the shower was somewhat weak. Otherwise what you need for an overnight business stay and not much more. What really shines, though, is the staff and the restaurant. Staff are really friendly and helpful, the evening meal I had in the restaurant was great. Likewise breakfast, a nice start to the day!
My husband and I stayed two nights paying £99 for a Groupon deal including dinner on the first night. I had phoned to request a ground floor room as I have recently had an op and can't manage stairs. We were allocated a ground floor room overlooking the car park and it was the smallest room I have ever stayed in and contrary to other reviews on here had no air con. The window was also very small, meaning the room was quite dark and gloomy. The small window light would not open as the lock was broken, and we didn't fancy having the "larger" window open for security reasons being on the ground floor, so had a really bad night's sleep as it was so hot. There was also some sort of noisy fan/cooler unit running outside the window all night. There was a large floor standing fan in the wardrobe (which incidentally was filthy) which did help, although finding somewhere to put it in the small room was a challenge! The room however was clean, the bed very comfortable and the bathroom adequate, with large nice quality towels. We had dinner in the restaurant on the first night, the menu offered three choices of starter, main course and dessert as part of the package. The food was OK,but the dishes on the main menu looked much nicer when they were being served to other diners. Breakfast was very good, although slightly "Faulty Towers" as it seemed a bit of a lottery what you got - neither of us got what we ordered on either day, nor did the people on the table next to us. Full marks to Gail the waitress for being calm and cheerful throughout though! My main gripe was that the bar and the restaurant are quite close to each other and both were playing different music all the time we were eating, which I found really stressful, a swing compilation competing with loud chart music from the bar didn't make for a relaxing meal. On the way home I realised I'd left some property in the room. I phoned the hotel and arranged to send a prepaid envelope for its return which I did, and it was promptly sent back, with good friendly communication by email from Tina, thank you. In summary, for £99 it was a good deal but I wouldn't stay again.
had our wedding reception here on the 3rd September food was excellent service was fabulous the whole day couldn't be faulted many thanks to sophia & the rest of the staff that day that made our day so special would highly recommend
Its hard to put your finger on what is wrong with this hotel but there most certainly is something. To me as helpful as the staff were there seemed to be tension in the air - our arrival was at lunchtime our room was not ready, sat in the bar and was told someone would tell us when we could have our room, there was no staff on in the bar, eventually someone was sent to serve us, later, no one came to tell us that our room was ready, had to go back to reception and ask, its the little things that make a difference, the attention to detail. A bit later on in the bar it was clear the young girl serving had never poured a pint before. Was happy with our room - I enquired the night before arrival about an upgrade and was given a few options - non of which took my fancy I said I would decide upon arrival - they told me they would put a note on my booking details nothing was said when we checked in so I assumed the upgraded rooms had been taken - we got to the room to find we had been allocated an upgrade and very quickly a fridge was delivered to the room - I explained my telephone conversation of the previous day and that was that I would not have paid any extra for the room as it was quite small although clean and tidy. All of that said I could not fault the food especially breakfast which was 1st class, ate in the restaurant one night and again food was very nice - but it did come very quickly. All in all a fairly pleasant stay but as I say a very strange atmosphere amongst the staff and communication does seem to be an issue.
Booked one night to join friends who were staying 2 nights on a groupon deal. I have a BW card and we booked separately but checked in together and were given rooms next door to each other, so no pre planning of room allocations. I have stayed in loads of hotels both for work and leisure and this was certainly the smallest I have ever been in (116) ground floor looking out to the exit barrier for the car park. It was clean enough and had tea/coffee facilities and a hair drier. The safe didn't work. The shower room was also very small. Overall I would say the room should only have had a single bed in it, not a double. My friends had the same size room and really struggled with two of them in it, but that's for their review, We ate in the hotel and the food was very good. The breakfast was excellent, one of the best I have ever had in a hotel, the choices were amazing. The reception area, bar and restaurant were all smart and modern, shame about the bedroom! I was going to comment on the room size and also the safe at checkout but I wasn't asked how my stay had been, so missed that opportunity and apart from that receptionist who was very unwelcoming the rest of the staff I came across were very friendly and nice. Would I stay here again? Only if I could guarantee a better room. Would I recommend it - only on the strength if the breakfast. Sorry Best Western you could do so much better.
Stayed for 1 night when meeting friends , Room was clean , had air conditioning and a small fridge . Had a good nights sleep and Breakfast was very good , great value for the price , Close to town centre for bars, shops etc
Check in was poor, for some reason it took around half an hour BUT we were given a complimentary drink in the bar. The room was ok pretty standard, 2 single beds pushed together to make a double like some other reviewers have said. Tea/coffee and biscuits and kettle provided. Hairdryer in the room. We phoned for an iron and had to call twice before it finally arrived an hour after the first call. Wired internet in the room but the socket was broken so unusable. Couldn't get a wifi signal either as we were the furthest room away. Bed was comfy, air con and heating worked well. Room was clean, tv and toiletries provided. Breakfast was a buffet and full English, excellent On the whole not bad for a night but wouldn't have been happy if this was a longer stay.
star Stayed at The Stuart for the bank holiday weekend. Car Park is located round the side with plenty of spaces. Got a warm welcome from the reception. Rooms were large spacious clean and comfortable. Food in the restaurant was excellent and service very good and fast. Breakfast is very good. Lots of choices and they take the English breakfast order for you and cook it there and then. Wow!! Excellent service. The bar was very busy due to so many people staying there but a friendly service goes a long way and cocktails well made. Good location not far from the Peak District. Would stay again
Stayed in this hotel with my boyfriend on bank holiday Sunday room number 314. The hotel cost £44 as we got an offer I wouldn't pay anymore than that!! Rooms are very small and very poor We was in a corner room with a generator/fan or whatever it was on the back of us so don't attempt to open any windows whilst its red hot in the room, use the pants deskfan cool air allocated in the wardrobes!!!!! The bathroom was that small my boyfriend had to sit on the toilet half in half out....disgrace.. People banging doors all night on the tiny corridors. Check out is 11 but cleaners decide to bang on every door along the tiny corridors at 10!!! Never ever have I seen such a poor hotel !!!
We spent two nights in July on a Groupon deal and found that the staff were extremely helpful and efficient. The room was clean and spacious and the bed was a proper double bed not two singles pushed together. The evening meal was substantial and well cooked and was served by friendly waitresses. The range of food available at Breakfast was the widest that we have ever seen and catered for all tastes. The cooked breakfasts were individually prepared to your own specification. The only possible problem would be if one was staying when there was a wedding reception in the hotel because the sound proofing left something to be desired. However we had no problems like this and enjoyed our stay.
This hotel is a joke! Booked a exec room which is suppose to come with a fridge and bathrobes/slipper...did we get it eirghh nooo apparently its on request wat a joke!! Hotel do not have a GM surprise surprise!! Look at the pics the AC doesnt look like its been cleaned for months! PS i work in travel and will not be recommend this joke of a hotel!! #betterhotelsroundthecorner
The hotel is in need of updating and modernising. The main reception is clean and bright. The rooms are clean, however, the rest of the hotel is rough around the edges. There are bare patches in carpets, holes in chair fabric etc. The hotel is very central for the centre of Derby, walking along the river etc The food we received was excellent. The staff were extremely friendly and helpful from the front of house staff to the cleaners. I would stay again, hoping that the update had been carried out but more for the staff who made the stay fab.
My husband and I stayed here last month for 4 nights, while attending a family wedding. The room was very good and had a/c...... which we needed as it was very hot in the UK. The breakfast was buffet and a la carte and was very good. Very friendly and helpful staff especially in the bar. Near to city centre and large shopping mall. Only problem was no lift (elevator) and we had to get our suitcases up to the second floor.
First visit staying one night bed breakfast evening meal All staff very helpful considerate the friendly room comfortable food excellent hotel spotless Tina Pearson s customer care was outstanding meeting my every need Would definitely stay again Fabulous experience Thanks to all staff for making my stay so enjoyable x
Two night stay inc dinner on first night. Room was fine, bathroom clean and functional (though watersaver shower) overlooking Derby West Indian community and St John Ambulance bases so very quiet. Very friendly, helpful staff. Dinner was fine, breakfast buffet was fab, even option of pancakes and maple syrup, also full English, smoked salmon etc. Excellent location, V convenient for Intu Centre, Cathedral, river walks and Pride Park. Would deffo stay again. PS no lift
Good value hotel in centre of town, clean and tidy rooms although restaurant needs some help. Uncooked and unimaginative yet expensive food, although plenty of restaurants local to this, authentic Indian nearby.
Me and my mrs stayed here for a day away. Hotel was really clean and tidy, room had a fridge tea and coffee facility we had 2 sofas in the room and still had plenty of room to walk around. The bathroom was clean and tidy. If i was to pick out a negative point the car park was rammed out to the point we tried to go out in the evening and it was really hard to get the car out, and to make the double bed they had just joined 2 single beds together so wen we were trying to sleep we kept sinking in between the beds.
Stayed for one night with a Groupon deal. Was very pleasant stay. The room on the ground floor was spacious, very large bed, comfy. The air conditioning was old and smelt when it was on, the bathroom was a little shabby but overall acceptable. The staff on book in were quick and efficient. The bar staff were very accommodating and smiley. The food in the restaurant was very delicious and the breakfast amazing !! Definitely go again. Special mention to Jordan who was very professional and a happy smiley young man
Some years since last stayed at this hotel, it doesn't try to be 5 star but is still great value. Walking distance to Intu Derby and easy to get taxi to and from the hotel. Breakfast is excellent and they have free Wi-Fi and free parking. Only problem is that the hotel doesn't have a lift so getting luggage to and from rooms is a mission - the hotel could do more to assist guests with their luggage.
We stayed here for friends bd party. When we checked in receptions was really helpful told us where to go, first room we went in to it was hot so I look for air conditioning there was a sing ^out of order ^ and there was big damp problem on the wall ,try to open window no hope so I called reception he told me I'll ring you back and changed our room we walked upstairs better view bigger room, today my complain fridge is not working couple light bulbs need new ones room need it a bit attention such as servicing like aircon apart from that very quite rooms. Went out for cigarettes and I think manager was dealing with some drunk guy on he is bike. We was listening till guy ask us cigarettes I gave him one but manager was still cool and calm very professional he deal with it I would recommend this hotel and would like to stay again! I thinks it's good value close to town good staff good food!
Booked this hotel through groupon. It was advertised as 4* but it was nowhere near what you would expect a 4* hotel to be. The furniture in the room was not great, the curtains were not properly fitted, the bathroom floor was extremely slippery even when dry and there wasn't a slip mat in the bath. The room wad generslly shabby. We also found someone's dirty underwear on the chair. On the plus side the staff were lovely and the bed was very comfy.
This hotel isngood for a short stop over. It's centrally located to Derby train station and the town centre. The rooms are fine. Comfy beds etc. The food was always good. I stayed on a DB&B basis and felt it eas good value for money. Full english in the mornings with choices of egg preference etc. A buffet style cereals section with fruit, yoghurt, juices etc. Dinner was a set menu which still had good choice and 3 courses to boot. Would recommend for any short stay business trip.
Comfortable beds, quiet at night, always got a parking space (even though we arrived late every night as we stayed 5 hours max, just to sleep), very pleasant staff, close to Derby train station and a short drive from the City Centre. Bed sheets were stained (possibly food stains) and not changed despite requesting this TWICE on two different nights. the following night the same stains were there. After the third night, I didn't bother ringing reception.
Recently had a 2night stay through Groupon, even with the £10 supplement for Sat night it was excellent value..Brilliant bar area,(pricey drinks tho), Nice restaurant, but menu was a little restricted for Groupon guests.Not far to the City Centre & loads of shopping,bars,pubs & places to eat. The staff are fantastic and nothing is too much trouble, Definitely recommend it.
Excellent hotel. Room adequate, food good, main strength of hotel is its staff nothing was too much trouble. Special mention to Gail in dining room whose customer service second to none. Hotel good location 5 minute walk to centre of Derby . Good Greek restaurant some 2 minute walk away. Would definitely visit again
We've just returned from a one night stay, we got a deal through Groupon for bed and breakfast which was great. Parking was free and plenty of spaces. We stayed in room 136 and although a small room it was clean and we found it perfectly acceptable. Breakfast was great lots of choice and cooked perfectly. The hotel seemed quiet and we had a lovely stay and would return when we are next in Derby.
I was not expecting too much from this stay. All I wanted was a clean, functional room to sleep in, and the location was the most important thing to me. Firstly, the positives - the breakfast was good. Location a bit depressing with so many run down, abandoned buildings around it, but close to the centre. The staff were fine. Now the negatives: grubby bedroom and bathroom - just the usual stuff in a neglected hotel; hairs in the bath, mould, cracked tiles, stains on the bedroom carpet - I was too scared to look at the bedding - run down and depressing, and not particularly clean. The hotel itself either needs a complete refurbishment, or to be knocked down to make way for a new development. That, combined with a lack of attention to detail makes for an ugly combination. Without a doubt it would be better to spend a couple of quid more to stay at one of the newer, better hotels in the city centre. Why didn't I check the reviews on trip advisor before I booked? I was in a rush. Lesson learned.
Brought on Groupon, phoned up and they say they don't accept Groupon bookings in a Saturday. On Groupon it says all week until August. Why use Groupon if you don't want the bookings!??? If it was in the small print that would be fine but it isn't
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
I am very sorry if there has been any miscommunication on our part. We are able to take Groupon's on a Saturday however there is a £10.00 supplement fee required which is stated on the Groupon site am also it is subject to availability. The Groupon site does state limited availability and as we have received a great deal of bookings through Groupon many of the Saturday dates have filled quickly so there may have not been availability for your chosen date.
Very friendly staff. Young lad working the bar named Jack made me fell very welcome. Was his first shift and he nailed it ??. Room very comfortable and very reasonable price. Very close to the train station which is very handy as I travel a lot with work
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
I am so pleased that you felt the staff were friendly at the hotel and that Jack especially made you feel welcome, we will definitely pass your feedback on to him. It's great that you were happy with the central location of the hotel and that you felt the room was comfortable and a reasonable price. We are very grateful for your feedback and we hope to welcome you back again soon.
Room was clean and of a good size although it was extremely hot , bathroom clean but everything is just white down to the tiles ,the shower curtain etc it could do with a flash of colour to cheer it up .stafff very friendly and helpful . Breakfast had plenty of choice and was tasty . You are only about 5 mins from town so ideally located and free parking .Would return and recommend
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
It is lovely to hear that you were pleased with the size of your room and its cleanliness. I am sorry that that you found the room too hot. With the hot weather recently this can make the rooms warmer however our housekeeping staff follow procedures to ensure it is as cool as possible such as keeping the curtains closed to keep the sunlight out and we offer fans and complimentary water and ice. It's great that you felt the staff were friendly and helpful. I will definitely pass this on to the members of staff. It's brilliant that you were pleased with the variety at breakfast, the central location of the hotel and the complimentary car parking.It would be a pleasure to welcome you back.
We are staying here at the moment, for a weekend break through Groupon and are pleased to say it's all pretty good. The staff are really friendly, polite and helpful especially Gail in the breakfast room. Our room is quite small but its ok, the bathroom is clean and serviceable. The only problem we have is that the room is stifling hot, even with the fan going on full blast. But it is very hot outside anyway and there isn't any air con. Breakfast today was delicious, lots of pastries, cereals, yoghurt etc, as well as cheeses and meats and smoked salmon. Also included was a full cooked breakfast of our choice. The hotel is just about 150 metres from the start of the Intu shopping centre and even less to some great restaurants. So therefore I'm glad I ignored some previous reviews and booked a Groupon weekend break here anyway. For what we paid, it's excellent value. We are just off to have our free glasses of wine!
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you for your feedback and we are so pleased that you had an enjoyable stay at the hotel. Its brilliant that you found our staff friendly, polite and helpful. We will be sure to pass your lovely comments on to Gail and the rest of the staff. I am sorry to hear that you found the room too hot. Obviously the hot weather can make the rooms warmer but we are always happy to offer fans and complimentary bottles of cold water. Our executive rooms do have air conditioning available. I am so pleased you enjoyed the great selection available for breakfast. Thank you very much for your comments and I do hope you will stay again.
Arrived to be told they couldn't find the booking. Eventually we were given our room key, the room wasn't up to standard. Net curtains were filthy, curly hairs in the bottom of my cup, hairs on bathroom floor and the previous occupants full name address and phone number had been left in the room. We were given another room which want much better. We were blocked in the car park on the Saturday evening for over an hour making us Lat e for our meeting. The whole weekend was a disaster.
This hotel needs upgrading. The staff were generally helpful but the evening meal was very poor and staff seemed inexperienced in both the restaurant and the bar. The hotel is near the city and there is parking space available but the car park was very full.
Just had a day's conference was quite pleased with hotel very clean very friendly staff easy parking.. very pleasant bar area although I did not dine here I would have no hesitations . Very please with the day..
The staff were great, and the hotel was clean, but attention to detail was lacking. The room was very large - we'd been given a family room with a sofa bed, although we booked a double room. Couldn't fault the size of the room or the bed, both were extremely generous. There's no lift, and narrow stairs, so difficult to carry a heavy bag up to the second floor. The signage when coming down the stairs to get to the lobby is lacking, and we found ourselves wandering the ground floor corridors repeatedly trying to find the lobby. When we checked in, the toiletries provided by the hotel were half used bottles and an open bar of soap from the previous guest. We put these in the rubbish and when the room was cleaned the following morning, they hadn't replaced these products - we had to call down to reception for shower gel and soap after we returned to the hotel after 1am. We wanted to use the safe to store a laptop and video camera, however, the in-room safe did not work - and was not attached to anything and could be carried away. We called reception and they sent up two people to try and set the safe, but they were not able to get the safe to work. We were told that they'd have maintenance look into it, but over our three night stay, nobody ever came by. The laptop - which is a standard size (not oversized) was too big for the safe. The staff did store our items in their safe in reception, and the staff were very nice about it. We came back on our second night and our key cards didn't work - so a trip down to reception late at night to have our keys re-set. There was no air conditioning remote control in the room, On the third day, we came back and the cleaner had closed the windows and our second floor room was stifling hot, so we called down to reception to get a remote control for the air conditioner. They didn't quite believe that we didn't have a remote, but did bring one up to us. Once we were able to get it running, the air conditioning did work very well, though and the room was fairly comfortable shortly after putting it on. On-site parking is offered, but it is limited and in the evening, many cars were parked outside of the marked spaces, leaving dangerously narrow areas to try and navigate cars through. The WiFi worked great in the lobby, but no reception in the room. The website says there are fridges in the rooms, but there was no fridge in our room.
I paid for the booking through Groupon when I rang the hotel to find out availability there was none only an executive room which wasnt available on the deal. I asked if I could pay extra because it was my boyfriends birthday and I needed that night, he upgraded me at no extra cost. Then I read the reviews on here and I was worried...I wish I hadnt read them to be honest. The room was very nice and clean, air conditioning was great very cool, bathroom wasnt very big but very clean and stocked with toiletries. We also had tea making facilities with tea, coffee and biscuits and also fresh fruit and bottled water. We had our evening meal (3 courses included in the deal) and our complimentry glass of wine. The meal took a little while to arrive (which the waitress did apologise for) but it was beautiful...all of it was very hot and very tasty. After a night in our incredibly comfortable bed we went down for breakfast in the morning which was a choice of buffet style and hot food. We both had the cooked breakfast, toast, coffee and fresh juice...again piping hot lovely food. As far as the staff are concerned we found them to be very helpful (letting us borrow a phone charger, giving us directions) and very friendly. I just cannot understand why this hotel has some bad reviews, we have enjoyed our weekend here and we most definately found it very good value for money.
stayed here previously 5 years ago and it looks like nothing has moved on . Our room had a broken shower hose . Evidence of a leaking radiator in our room and the hall , carpet still bleached from it . Cobwebs in the light fittings ..... won't be staying here again . Pity as its very central just needs some investment .
It's definitely not a real ****-star hotel anymore, so if you expect a real luxurious stay, this isn't for you. But you will probably get a room for a really good rate, so you cant't really complain and in the end you always get what you pay. If you compaire it to a ** or *** star hotel, also not the newest, consider the location, I would stay again, if the price is low. Staff was nice. Room a bit too hot and if you open the windows it can be noisy.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
I am disappointed to read your comments as we do pride ourselves on being a modern contemporary 4* city centre hotel. I am pleased that you feel that the room rates we offer are good. It's great that you were happy with the service provided by the staff as it's of great importance to us that our guests receive a great experience throughout their stay. It's a shame that you felt the room was hot. Guests do prefer their rooms at different temperatures and also if it has been a hot day then of course the rooms do tend to be warmer. However we do have executive rooms where there is air conditioning available. Thank you for your comments.
Stayed here for one night for work and was underwhelmed . Room in need of refurbishment and the hotel is situated on a main road can be an issue. Be careful if you take a stroll into the city centre as I passed a few suspicious characters on the way.
Just returned from a weekend stay here for our anniversary and had a lovely time. We did encounter a few minor problems upon arrival but these where dealt with in a swift and professional manor by Patrik. He was polite and courteous from the off and could not have done anymore to make our stay any better, he and your reception staff are a credit to your hotel,so once again thank you. The hotel is in a great position for the town centre which is just a short walk away.the Rooms are very comfortable and clean however the bathrooms are in need of an update. The restaurant food was very nice however we did encounter a wait for our courses due to the hotel also catering for a wedding at the same time,maybe checking your staff numbers for future events would help,the staff again very apologetic and even gave us free wine while we waited. If you just want a simple night away in a friendly clean hotel in a great location this is the one,it's even priced reasonably. We will deffo be back.
I booked a 3 night stay at this hotel so we could visit attractions in the area through a third party website. Despite the fact I had made a request for a ground floor accessible room, the receptionist said these requests had not been passed on to them. We were initially shown two standard rooms that my mobility scooter wouldn't even fit in to. We were then told that there was an accessible room available but only for 2 nights as it was required by someone else on the third night. This meant that we spent a lot of time on the Friday searching for a suitable room to stay in on Saturday night. Despite this I believe the staff at the hotel to have treated us exceptionally fairly, agreeing for us to have breakfast on both mornings and a refund of the difference (yet to be repaid) of the price we paid for the third night we had booked. The room itself was very comfortable and there was a good varied menu at breakfast which even catered for my gluten free diet. Staff were friendly and helpful at all times. I have come away from this experience learning a lesson, that whilst it is convenient to book on the internet, if you have any special requirements it is probably worth giving any hotel a ring to make sure that your requirements have been passed on to them to make sure your needs can be fully catered for.
I stayed for one night on business and felt that the hotel offered fair value for money and was in an ideal location for where I needed to be. It is a little tired and could do with a bit of sprucing up but the room was clean and comfortable. The staff are very helpful and friendly. WiFi worked fine. Breakfast was adequate with a buffet choice plus cooked items to order. The full English that I ordered wasn't great quality - fried egg with some of the egg white still runny, poor quality sausage, beans that had been hot held on the plate under a heat lamp so that they had a skin on them. I would stay here again if I'm in Derby for business but would probably not have the breakfast and eat elsewhere.
Stayed here for 3 nights break and the staff were extremely helpful, and the hotel was clean and in a good location in centre of Derby. I had a very small problem and the staff sorted it out immediately with no fuss or problems, very helpful indeed. Room was clean and everything was as booked. Shower had very good pressure for the water and plenty of hot water, was nice Breakfast was buffet and had an excellent choice for the continental breakfast ,also if you required full English then this was of a high quality Location was excellent for the centre with it being only a short walk to Intu centre and Cathedral Quarter The free and safe car park was excellent and of a large size so no problems finding a space, in the centre of Derby this is a bonus for sure I can recommend this hotel for anybody that wants a 4 star accommodation with a first class restaurant and extras Highly rate it and I have stayed in hundreds of hotels
We got this deal from Groupon for 99 pounds for 2 notes for two people 3 course evening meal on first nite for us both and glass wine each and breakfast for both of us on both morning what ever we wanted on breakfast the staff was great .as on London rd you turned to right and you could see the shopping centre and five mins down rd we found some lovely back street pubs at very cheap prices we can not wait to go to derby again love to stay in hotel again but do not think we get that good deal again
Stayed at the Stuart using a groupon deal, arrived to be asked my preference of floors, requested which was the quietest to find my room of 135 to be very quiet although they're was forewarning of possible noise from functions this was not the case. Rooms was very clean with no evidence of previous occupancy, bed was comfy and I was very pleased with it, there's was no iron or board but after requesting one received one delivered to my room within half an hour. Shower was very powerful and there was a selection of toiletries. Room was exceptionally warm due to weather and could benefit from portable fans but that is only thing I can highlight that would have improved my stay, could probably have requested one but it's was very late. Had a 3 course meal and glass of wine included on the first night which was noted to be of very high standard the breakfast both mornings was also exceptional, along with cooked to order cooked breakfast which was very good there was also an extensive continental buffet and plenty to choose from including pancakes n various pastries. The Stuart is situated within walking distance from everything and found the staff to be very polite and helpful especially the lady who served breakfast both morning. I can not understand negative reviews I was very pleased with my stay although I'm u likely to return to derby again I can not fault my stay at the Stuart.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you so much for taking the time to post a review following your stay with us. We are pleased to hear that you had such a comfortable stay and enjoyed your break. It is important to us to constantly review what we are doing and listen to our customers so it is lovely to hear that the changes made to areas such as the breakfast offering have such a positive response from our guests. We hope to welcome you back again soon.
Been coming here on business for 20 years, and not much has changed in that time, and I include the breakfast staff; ancient far northerners but kind and efficient. Short walk from the station, and the famous Brunswick pub and notable curry restaurants are within staggering distance.
We recently stayed at the stuart hotel as a birthday break for my boyfriend. We were pleasantly suprised. Lovely, clean room with everything we needed. We also booked to have a 3 course evening meal which was absolutely amazing, one of the best meals we have had. Such a talented chef! Breakfast was also lovely with food for every possible preference, staff were also very helpful and friendly. Really lovely stay, definitely recommended.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Hi I am so pleased that you both had a lovely stay with us for your boyfriends birthday weekend. It's great to hear that such comments about the cleanliness of the room and that you had everything you needed. I am very glad that you felt your meal in our XS restaurant was amazing. We will definitely pass your comment on to our chef! It's excellent that you enjoyed the breakfast too and found our staff helpful and friendly. Thank you very much for taking the time to send us your feedback and it would be a pleasure to welcome you back at the hotel in the nearby future. Please do not hesitate to contact me if there is anything I can assist with further.
I was disappointed with this hotel from the get go. I saw a deal on groupon which included dinner on the first night, I was staying for two nights and was not arriving until 11pm on the first night, knowing that's the restaurant would be closed I rang and asked if I was able to have my meal on the second night, the staff member I spoke to confirmed this and I went ahead and bought the voucher. However on calling to book the table the manager refused to allow me to book my meal on the second night, telling me they only offer a meal on the first night so people return to the restaurant on the second night!! Looking back I should have cancelled my booking before even arriving, upon arrival I was greeted by rude staff, the corridors are dingy and in need of refurbishment, the room is basic, I requested a double room and was given two twin bed pushed together. The surrounding area is rough, no nice views and does not feel particularly safe. On my second night upon returning to the hotel at 5pm I saw someone's car had been smashed in and robbed and the barrier that should have been protecting the car park was up. I informed a member of staff who told me they were aware of the car and the barrier was broken, they assured me they constantly checked cctv (but somehow missed a car break in?!) and that our car would be safe. I was told the barrier was being fixed and would be sorted within two hours. I left the hotel to go for dinner and returned to the barrier still being up and no car parking spaces left. The car parking spaces had been taken up by a wedding despite the wedding guests mainly not being paying hotel guests, this left me with nowhere to park my car. I asked the manager (I think her name was Sonia) to get people who were not guests to move their cars as paying guests should be a priority but she refused and told me to park in the staff car park (a futher walk with no barriers and no cctv, down a back road) to which I said I did not want to. I asked the manager about the barrier and she told me that someone was on the way to fix it (I had been told this 4 hours ago). I then returned to my car to see if we could park in the main car park, the manager stormed out after me and told me I had parked blocking a fire exit (I had not parked, the car engine was on and I was figuring out where to go). The manager then asked me what my room number was and told me she would collect my bags as she was kicking me out. I asked her on what grounds I was being kicked out on and she could not answer. She was sneering and laughing and unable to give an answer to any of my questions. She then walked off half way through a conversation. Ultimately unless you want to be treated like you should be being paid to stay, DO NOT GO!!!
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
There are occasions that we get it wrong and I will gladly discuss this and find ways of resolving any issue that is brought to our attention. However I am afraid that your account of what happened isn't factually correct and it is only right and fair that I point out these oversights. The hotel and the staff here care, and we care passionately about what we do. The offer you are referring to clearly states that dinner is on the first night, running alongside this is another offer which is bed and breakfast which you were advised would be more beneficial to you. We also advised you that dinner was served up until 10.00pm at night if you wanted to eat on arrival, which at the time you felt would be possible. We also advised you, as you clearly showed your disappointment and anger over the telephone at the time that the voucher could be refunded as it had obviously been purchased but didn't fully meet your requirements. All these you declined and continued with your booking. Hasten to say that for the duration of your stay there was nothing the hotel or staff could do that was right. The level of verbal communication you made towards the staff and management team, which on many occasions was voiced in order to create a scene in the reception and bar area, was unacceptable and greeted by other guests commenting negatively on your behaviour. Furthermore it is a shame that you felt this was necessary given the alternatives offered to you at the time of booking. The hotel is based just outside the city centre and we do not promote the hotel as being situated in lavish grounds or indeed with views. However the area is an up and coming one with a huge amount of investment currently being undertaken. With regards to the car with the broken window; I really must point out that this wasn't done in our car park but the owner of the car made us aware that this had occurred at a venue they had been at previously. It was unfortunate that the barrier didn't work and the maintenance company had been called to look at it. You demanded that the hotel got the barrier mended; and you demanded that the Duty Manager sort something out. This wasn't possible and she wanted to reassure you that the CCTV was effective, monitored and was in place. This was followed by you stating that you were going to park on a no parking zone until the barrier was fixed. It is on very rare occasions that we feel it necessary to ask guests to leave the hotel; you were advised that if you felt so unhappy with your stay that it would advisable for you to leave. The staff car park is an overflow car park and has full CCTV coverage and contrary to your belief we treat all our guests equally and wedding guests are also paying guests at the hotel and under no circumstance was the hotel going to ask any guest to move their car so that you could park when there were spaces available. Obviously we are sorry that you didn't enjoy your stay however it is fair to say that on this occasion the hotel has behaved in a professional manner throughout and that the whole incident has come about by you making the decision to purchase a voucher that didn't suit your personal needs
The room we stayed in was not clean: the carpet, curtains and furniture were damaged; the bathroom was so small you could not actually dry off and get dressed in there and the bathroom fittings were in a very poor state of repair; there was no TV remote; there was a glass left under the bed from a previous guest; the key card from a previous guest who stayed 6 days before us was still in the room; on the morning we checked out the shower was not working and staff asked us to use the shower in a room on a different floor - not good for £80.00 p/night! We raised our concerns with hotel staff. On check-out I spoke with the (new) general manager and left contact details for him to call or email be back; he has done neither (I wonder if he's still there??). I emailed the hotel directly and sent photographs illustrating the reason for my complaint - I heard nothing. I filled in the Best Western on-line feedback form - I heard nothing. We stayed a week ago. Sometimes I see reviews on this site where it's clear that the hotel or establishment might not have had a chance to respond and put things right. In this case The Stuart Hotel and Best Western Group have had multiple chances and have chosen to disregard my concerns. This trip was a leisure outing but my husband and I travel a lot on business - from this experience we will certainly not be using or recommending Best Western to friends or colleagues. Extremely poor :(
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Hi Whether positive or negative all comments we receive are taken on board and wherever possible systems, procedures and actions put in place to rectify them. The hotel is a mixture of old build from the Old Rectory and purpose built bedrooms and as such there is a mixture of shapes and sizes of bedrooms and bathrooms. The issues with regards to the fittings and TV remote are unacceptable and I can assure you that these have all been addressed. I appreciate that these issues should never have occurred in the first place and I am deeply sorry and embarrassed by the issues you came across. I am positive that I have communicated with you directly and resolved the issues, but if this isn't the case please contact me. I can assure you that we do care about the levels of service and the product and I am sorry that this hasn't come across.
Possibly the worst hotel that I have ever had the misfortune to stay in. The room was disgusting - holes in the carpet, holes in the net curtains, the bath was dropping to bits, there was stuff left under the bed from previous occupants, chunks missing out of the furniture, the windows were in a terrible state. When we got to the room there was no remote for the TV. My wife and I went out for the day and returned just before midnight to find no hot water, there was still no hot water the following morning. We were offered the opportunity to go and use another room in the hotel to shower - no thanks, it is not a hostel! Simple advice, unless you want to be massively disappointed - STAY ELSEWHERE....anywhere... Best Western group should be horrified that this hotel is using that title - more like Wild Western.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Hi I am extremely disappointed that you did not have an enjoyable stay at the hotel. I am shocked to hear your comments regarding the room so I can assure you that we will look into this immediately to resolve any issues. I am very sorry that there were previous guest's belongings in the room; this is of course not acceptable as this should have been picked up by housekeeping previously. We will ensure this issue is addressed within the team so that it does not reoccur. I do apologise that there was no hot water. I can understand how this may have been very frustrating for you. I will ensure our maintenance team look into this with immediate effect. Finally, I am truly sorry that we did not meet your expectations. We would love to have the opportunity at welcoming you again to the hotel to give you the great customer experience that we would normally provide.
My partner and I stayed at The Stuart Hotel as an overnight stop after attending Download Festival. Whilst the location is good for guests attending organised events at Donington Park (a 20-25 minute drive with a fixed taxi rate of £22 - £25) and those wanting to go into Derby centre, the hotel is overpriced budget accommodation. For this certain weekend, I paid £140 for a double room, checking in for one night on a Friday. It is to be expected that hotels put their prices up on weekends when big events are being held close by however, for any other weekend I would have paid £70 for the same room. I wouldn't have minded paying this price if we had no issues, however we encountered a few. I received an email from the hotel telling me lots of information and noticed a point explaining that I could ring and ask for early check-in. I rang the day before I was due to arrive and I was told to ring back on the day of my arrival to see if my room would be ready for me. So as advised, I rang at 1pm, one hour earlier than the actual check in time, to see if we would be able to check in at 1.15pm and freshen up before heading out. The woman on the phone told me, without having taken any of my details, that we would be unable to do so as by this point only 1 room had been cleaned. Hard to believe that the hotel staff would be able to clean every room in a record time of 1 hour. We had no choice but to wait, so we had a drink in the bar and waited for 2pm to arrive. We approached the desk and were told again that our room was not ready and had to wait a further 15 minutes for us to get into our room. Once we got into the room we were welcomed by a very humid room, with stained walls and carpets, net curtains covered with cigarette burns and a very unsightly air conditioning box attached to the wall which was sure to wake the whole floor up once turned on. The only plus to this room was a clean and comfy bed. If it wasn't for this, and the fact that most other close by hotels were fully booked, both myself and my partner would have been leaving to find somewhere else to stay. Although the rooms were disappointing, the staff at the reception were very helpful in telling us about the local area and the free parking on site is also a plus. Just be sure to get there early to get a space.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you for sending us your feedback. We are able to offer early check in for guests however this is always subject to availability. We were full over the Download Festival weekend so most of the rooms will have not been available for check in until the usual check in time of 2pm. I am very sorry for the miscommunication caused and for the delay of 15 minutes upon checking into your room and for any inconvenience this may have caused you. We do take all of your comments on board and will look at how this can be improved upon. I am very sorry that you felt the room was very humid. The temperature was very humid that weekend however the staff followed procedures to ensure the rooms were as cool as possible. There is air- conditioning in the room however I am sorry to hear that you felt this was noisy I am truly sorry to read your comments and although there is high demand in the area during the Festival Weekend the prices reflect the additional staff that is required to clean up due the mud brought in to the hotel during such a time. I would like to assure you that all your points are taken on board and we really appreciate your time.
Stayed at the Stuart Hotel Derby twice now.... not again. Our first stay was so poor that we were offered a free complementary return stay as the check in process took TWO hours to complete, there was a discrepancy between our Trivago booking information and that held by the hotel. The second stay did not improve a great deal, on arrival the rooms were made up for two people not a family. While we went out for a meal the extra beds were made up but no additional towels, cups or drinking glasses. The rooms were generally very tired, the fold down bed had broken slats, the bathroom sink was cracked, rooms very hot and the air con very noisy...... On returning to the room to go to bed we found the bedroom carpet was wet. A call down to reception we were told someone would come up....... one hour later we called down again and they sent a duty manager up to look at the problem. Once she had taken a look she disappeared to get some towels to dry up the water, she returned 30 mins later with some carpet fresh, no towels. She sprayed the carpet to improve the damp smell and covered it with the room towels. I will be back with fresh towels she said as she left but did not return, hence the following morning we had one towel between three. Breakfast was also a shambles, out of our party of six only one breakfast arrived correct but to be fair the quality was very good. when leaving the restaurant we asked for the bill but the waitress could not find it and asked us to sort it with reception, surprised to say they had no record of us eating hence nothing to pay.......embarrassing for the senior duty manager but their loss.
StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Hi I am disappointed that you had a poor experience at the hotel initially. I am glad that we offered you a complimentary stay in the hope to provide you with a better experience. I am very shocked that the check in process took 2 hours as this really is not the usual process for the hotel so I do apologise for this as this should not have been the case. I can completely understand how this may have been frustrating for you. We will definitely discuss this with Trivago to ensure this is not an issue again. I am sorry to hear that the family room had not been prepared for you. We will discuss this within our team to find out why this was the case. I would like to profusely apologise for the issues you encountered with your room. Thank you for notifying us of these so that our maintenance team can resolve these. I cannot apologise enough that there was a delay for the Duty Manager to come up to your room. I am truly sorry that no one returned and you were left with one towel. This is not acceptable so I can assure you we will be looking into this further with our team as customer service is of up most importance. I am shocked to hear about your experience at breakfast as this is not a common feedback we receive. I am glad that you enjoyed the food however it's disappointing that there were issues with the orders. I'm very sorry that unfortunately the system in place at the time was inefficient and has since been reviewed and changed.
Stayed at the hotel in June, room was nice with a big comfortable bed. Had breakfast in the morning which had a good selection and quality of items. Used Tesco Clubcard payment scheme so exceptional value for money.
Checked in an executive room and was told to pay for my breakfast when it should be included. I got to my room and there was someone else hair in the bathroom, there was dust on the top shelf of the wardrobe, the king size bed was made up of 2 single beds with 2 mattresses zipped together and you rolled into the gap at night, the air conditioning was noisy. The food that came out tasted like it was warmed up and bought from farmfoods Would not stay ever again
We were staying at The Stuart as a half way stop for travelling. After a 4 hour journey we arrived at what appeared to be a very pleasant hotel. The foyer and restaurant entrances were decorated to a very high standard. It's just a shame the rooms weren't the same. We were on the second floor, and with torn knee ligaments I was disappointed to learn there was no lift. When we eventually found our room we were extremely underwhelmed. It was small, tired looking and in need of a very good clean. Numerous dirty marks on walls and doors gave it a grubby appearance. The bathroom especially was tiny, with the door only opening 3/4s of the way due to the sink being directly behind it. It's obvious people have tried their hardest to open the door further due to the patched up holes in the back of the bathroom door. We were left a little gift of the previous occupants socks on the floor, and a couple of silverfish had decided to move into the bathroom which was cosy. But the most irritating bit for us was the constant noise from the huge air conditioning fans below our window. When we complained we were told they were just being turned off. Ok we thought, peace at last, and then we realised the hot water tank for every room around us was situated right next door, therefore every time anyone took a shower or bath, that kicked in and was all you could hear. All in all a thoroughly disappointing stay.
I was really disappointed with the hotel. Room - clumps of last persons hair on the carpet, room tiny and sooooo hot! Bathroom - worn, tired and lots a damage Breakfast - disgusting...cold items were warm and sweaty and hot items were cold. Breakfast was not as requested. Staff - friendly Wouldn't return to the hotel!
Our one night stay at this hotel was pleasant. The bed was comfortable and we found the location ideal for shopping and eating out. It was nice to see weddings taking place at the hotel. Downsides would be that the room was very small. The bathroom-tiny. The door of the bathroom doesn't open fully as it hits the sink inside. Only one person could walk through into the bathroom at a time (bearing in mind I'm slim and so is my partner.) The cups weren't clean but I washed them myself- didn't see a need to complain. Other than this, an average stay at an average city hotel.
bed was too hard. My friend and I were issued with insufficient number of towels. However, it was a pleasant stay and I would consider staying there again. Please be more generous with towels as ladies need extra towels for hair etc.
After reading reviews I was worried what I would find but the room and bathroom were clean and the bed comfortable. Breakfast was very good with a wide selection to suit all tastes. The staff were friendly and helpful. It is not a luxury hotel and location is convenient not pretty. It is ideally located for CAMRA members wanting to try out the wide range of real ales in the city. Close to the city centre shops, tourist attractions and railway station. Well worth the price.
Could do better, and not worth 4 stars. Appears to be popular with contractors but I would not recommend it to single, female travellers. It was difficult to park as there were 15 vans in the car park, the WIFI didn't work in my room, the curtains had to stretch to fit the window, the settee was saggy, the carpet was stained and the "double" bed was 2 singles pushed together with a gap in the middle. The room was clean, it was just a bit tatty and tired and it is not somewhere I would stay again. On a more positive note, the staff were very friendly and the breakfast was excellent, but not enough to redeem it overall I'm afraid.
We have stayed here previously so didn't hesitate booking in again for the evening . As we thought it was a lovely, warm, clean and comfortable room and the staff was very friendly . We both slept really well. A great added bonus of staying here is the free parking . We didn't use the restaurant on this visit, we have done so before and was ok, but on this visit we went just a small walk away to a Mexican restaurant "wow" another place we will recommend as it was delicious. Will definitely return again to the hotel as it is perfectly situated and only few minutes away from all Centre of Derby we will also recommend to our friends if they are wanting a good quality friendly hotel to stay.
If you are travelling to derby and you are wanting to have a nice hotel on a budget then this is the perfect hotel. This hotel is located a 5 min walk from the centre of derby and has recently been renovated to a very decent standard. There is minimal car parking so I would suggest getting there early to guarantee a space there.
Lovely clean hotel,very friendly & helpful staff,rooms really beautiful ample parking spaces will highly recommend close to all amenities definitely one of the best hotels i have stayed in gets a big thumbs up from me & my hubby
Stopped for the night with a three course meal and a glass of wine included. The meal was excellent. The hotel was clean and the staff were very pleasant and extremely professional. The room had just been decorated. The room was small which was the only fault but for what i paid I can't complain. The breakfast selection was one of the best I've seen in any hotel and the cooked breakfast was one of the best I've had beating many of the top hotels I've stayed in as it was cooked to order so was fresh and hot. I'd be happy to stay again
This was my first stay at the hotel its been going through I would assume a refurb, my room was good as far as fitting and furniture is concerned. the bathroom had been modernised but I think they missed a trick with the layout, it had an undersize bath which the sink over hung which made having a relaxing bath a challenge. if they had moved the toilet closer to the wall and put the sink next to that they could easily have fitted full size bath and hence a better bath room however it more or less works. I went down early for a drink from the bar but had a really long wait as the receptionist was doing the bar and reception and there were a few people checking in, more staff would have helped there. My biggest grip was the room and its location. I had room 255, this room I discovered was above the kitchen area, although you could not hear the kitchen works you could however hear the extractor fan and it was obtrusive. it came on at about 6.00pm and it was noisy enough that the telly had to be on quite load the cover the noise. They did offer a room change but as I was going out for a meal and they said it would go off later I said I would see when I came back. I returned at 9.45 to find it still going and again they did offer a room change but also went to the kitchens to check. it finally went off at 10 ish. so not too bad and thought no more of it until 6.00am when back on it came. Anyway the sort of it is make sure if you are noise sensitive and like and early night with a lie in you avoid this room. I would also suspect the rooms either side may well get some of this too. I did not eat in the restaurant in the evening or breakfast so cant comment on the food. overall not a bad place service and staff generally ok. don't think I would want to spend many night here though. Good location as other have said and barrier parking free to guests
arrived just before 3pm. only 2 of our rooms were ready which was rather disappointing. Rooms were basic but clean and tidy. Reception staff were very pleasant. Hotel really close to the intu centre, plenty of shops to look around and places to eat. A 10 minute walk from train station which was another bonus. Room - mini fridge, safe, hair dryer, hangers etc. tea/coffee facilities. bed was really comfortable. Bathroom - shower pressure wasn't that great. towels were so so. Our room didn't have any mini toiletries but the other 2 rooms did. The BIG disappointment to this place was that some sort of music event was being held in the function room over the weekend, which we weren't informed about when booking the hotel. The drumming started early evening on Saturday, we left about 11pm that night and it was still going on. We were woken up on Sunday morning before 9am to more drumming !! The function room was under our rooms, we were not happy to be woken so early !! the response from reception when we complained wasn't very apologetic Not sure if we would stay again.
We needed a central hotel at a reasonable price. Nice reception area and yes the rooms are dated however very clean and had everything we needed for two nights. The real bonus of this hotel was the lovely staff from check in/out, bar, resturant and housekeeping all smiley friendly and made us feel very welcome !!!! Special thanks to the girl behind the bar who usually works in the resturant and was practicing her cocktail making skills, well done !!! Very noisy through the night but we after all are in a city centre hotel on Saturday night so not a fault of the hotel. breakfast buffet average. Overall a good choice for a budget hotel in a great location. Would stay again.
Stayed here for 1 night. The room was ok but needed a lot of TLC, marks all over the walls, TV remote not working. Bathroom was clean. Didn't dine here so can't comment on the food. Staff very friendly. Hotel convenient as situated near town centre.
The reason was the front of the hotel was bright,modern and clean . Once past this then the rooms were requiring a bit of love and some had the that old age smell, on this visit I got a room which was updated and I was very impressed with it,it had all the bits required for my stay. In the bar Sky sport was available which was a nice surprise. Food in the restaurant,can't comment as never bothered to eat in it. Breakfast was slow with only one member of staff running around , but nice.Car park to the rear which you need a token to exit which reception don't bother to tell you , so you have to return to get one. Diamond member but have never been upgraded even when I've asked.Check out better than booking in ,but was early.
I usually try to take reviews with a pinch of salt, particularly when travelling on business for short periods of time. For that reason I decided to ignore the negativity on TripAdvisor and picked the Best Western Stuart Hotel for its convenient location. Big mistake! From start to finish, I struggle to find positives about this hotel and my experience. Firstly, my room: tired, smelly and unpleasant. Dirty net curtains, old windows (that did nothing too block the unbearable noise of air conditioning units situated outside), loss of power, a bathroom so small the door doesn't fully open, stains all over the furniture, hairs in the shower (which had no pressure).... You name it, this hotel probably had a horror to show. General: very slow (but free) wifi throughout the hotel, poorly staffed breakfast room. Unattractive continental breakfast buffet (that every guest avoided), slow service and generally tired furniture and facilities. It's not all bad though...... Checkout was very fast! But maybe that's because the staff couldn't be bothered to ask if I had a nice stay.
Stayed for one night never again. Checked in enquired if any room upgrades available via my Best Western diamons for life card. Was advised I had already been upgraded. Room very very basic if this was an upgraded room would hate to see a basic room. Waited 10 mins for hot water to have a shower! Bed very uncomfortable strange smell off the pillows not sure they were clean. Be ware when I checked in I was charged for my room. When I went to pay my extras this morning food they tried to charge me for my room again. Only because I challenged did I save myself paying twice. Note other guests have reported similar issues check your bill!! On the positive side food was OK ate both breakfast and dinner. Not sure car park is secure exit via a barrier and token system. Car in front exited barrier stayed up to allow me out. Would I stay here again - NO . Glad it was only 1 night. I travel a lot with Business and don't like writing negative reports but this place is seriously not good. Manager did apologise but I heard lots of people complaining about various things only to be met with hollow apologies. Be ware!
I was only here for 1 night, can't believe how bad it was. When I walked into my room the heat was unbearable, all the radiators were on full this was after two really nice days weather wise. I switched them off and didn't think much more about it. Pop down to the bar for a drink and they are training a new bar man, he was really good and had a laugh with him we all have some new staff from time to time. I then went to the restaurant for a meal! Walked to a table expecting to be able to order something to drink before I looked at the menu, waitress says she will be straight back. 10 minutes later I get to order food and a drink, 20 minutes later I'm still waiting for my drink some gentleman who had been making calls and working on his lap top for the evening approached once I had complained to the another waitress about waiting so long for a drink apologised asked what wine I wanted and went off to get it sorted. Some 5 minutes later yet another waitress arrived with a bottle of white wine, I'd ordered red so another wait but we got there in the end albeit not the wine I ordered. Onto the food. I ordered crispy duck it was not crispy at all however it was quite nice. Mains, chicken curry! It was rancid vinegary naan bread was like something from asda popodoms were stale. I didn't bother and just decided to call it a night. The general manager of the hotel came and asked what was wrong so I explained how my evening had been from the radiators in my room to the food and time waited, she apologised and went on her merry way... Oh she's back, only to explain I could not be right about the radiators as all the boilers were off, I told her I knew what a hot radiator felt like she said she would check. After a 10 minute wait for my bill I just walked out of the restaurant and straight up to my room and a call from the general manager again tell me she was confused as she had double checked and all boilers were off. I switched the radiator back on and walked to reception to get her to prove I was indeed not a lier like she was making me out to be, get back to the room and yes it is hot! So I had to sleep with all the windows open on a very busy street with cars and bikes racing up and down until the early hours of the morning! It's safe to say I didn't try my luck with breakfast I though it best to just go without, I had a meeting at 10 and didn't want to be late. The rooms whilst hot and very very dated were nice and clean. Won't be back
We had booked a room and had to cancel it for personal reason just a few days before coming to stay and the hotel kindly confirmed cancellation with no charge at all as we did book directly with them. We really apppreciate the gesture and will for sure come and stay there soon.
This is the first time I've used The Stuart Hotel in Derby. Needless to say, I'll be back. The rooms were very comfortable & spotless, breakfast was freshly cooked rather than sitting under hot lamps on a buffet counter & the bar/lounge is very comfortable to relax in. As I had my two dogs with Me, we couldn't dine in the restaurant so our breakfast was served in the bar.
An excellent stay the room was clean The staff were friendly, request for extra pillows was dealt with. The food was exceptional. Compliments to John the chef and Gail the breakfast hostess, nothing was too much trouble. Buffet was beautifully presented and the food was delicious. Also bar menu was delicious.
First room. Yes, clean and tidy except cleaners took away our favourite shower gel before it was empty. Unusually we could adjust TV settings to get a decent picture even if the TV is long in the tooth. Street facing twin room noisy in morning but comfortable beds. Has a full length bath which was enjoyable after a stressful drive getting there. Restaurant. Needs serious attention. We waited an hour to get our main, "sorry, is new chef alone", excuse. Next door table waited 90 minutes! Quality was acceptable and as requested, (we are on LCHF diets). Wine silly expensive, e.g. Tesco £5, hotel £21. We don't mind the wine being more expensive but that is an almost criminal mark up. Second night was group dinner for ~40 people with a marked difference in service and quality - much improved and enjoyable with plenty of attentive staff. Would we stay again? Most probably not. When we booked they wanted payment for room and group dinner some two months before the booking. On arrival no meet & greet just a receptionist who demanded £100 up front before allowing us in, which I have never seen before. A checked credit card has always been sufficient.
Conveniently located within walking distance of the centre of Darby and all it offers, with on site parking. Greeted by friendly reception staff. Rooms can be quite a walk and are compact but functional. Some might say this hotel is a little dated and could do with a little TLC. Still good value for money.
I was a witness to a crime and the CPS booked both myself and my partner in at the Stuart Hotel. I was given a food and drink allowance for myself but my partner had to pay. We were given a very warm welcome when we arrived and the manager was on the front desk when we arrived. Our room was basic but very nice and clean, more than adequate to suit our needs, plenty of power points for us to charge our phones and iPads etc. We are both lovers of our cups of tea so whenever we ran short we just rang down to ask for more and they were bought up very quickly. We went down for breakfast and were greeted by warm and very friendly staff that could'nt do enough for us. I was very nervous about going to court so did'nt really fancy any of the wide variety of choices for breakfast. If I ever get the chance to stay again I am definitely going to make sure to work up a huge appetite to sample as much as I can of everything. There was some demolition work going on across the road from the hotel and we were curious to find out what was happening so asked the lovely staff which were very happy to stop and have a chat with us. I take my hat off to all the staff both front of house and behind the scenes as they kept any disruption and mess to a minimum which must have been a mammoth task. I've also been to the Stuart hotel once before for a wedding and that was a lively experience also, although it was quite a few years ago. I would definitely recommend the Stuart to any of my friends. I've read other reviews and think some of the issues are petty and I appreciate we are all entitled to our opinions but if you want first class accommodation then find somewhere that offers it and pay the extortionate prices. However if you want to receive friendly, somewhere warm and clean to lay your head go to the Stuart.
On arrival on a not too hot day, check-in was very efficient and well managed. Our room was far too warm and the windows a bit small to allow for additional cooling even after the radiator had been turned off. The room was reasonably comfortable and very clean. We dined in the restaurant on the first evening. Very few people. The room was not very welcoming and, as it was quiet, there was very little atmosphere. The food was warm but not up to the standard I would have expected. The potatoes had not been trimmed and had small bits thta should have been removed. They were also overcooked. Breakfasts were fine. A good selection and attractive. The smoked haddock was nicely cooked as was the kipper on the second morning. The dining room service was variable and could be improved.
good lobby hides outdated rooms. breakfast very good. fridge and air con didn't work. staff very pleasant but not always helpful. found everywhere very clean. wasn't sure if hotel was used as a knocking shop or if there were just a lot of amorous people in that night
The hotel is fine for a 1 night stay. Rooms basic but clean, quiet and comfortable. For the price we paid, we are happy guests. Breakfast was ok, a little more quality would be nice. New furniture is needed, but the staff are friendly and the service is good. Check in and out was quick. On return to the hotel after our evening out, a strong smell of cannabis came from a room, but no where near us.
My friend and I booked last min as we were on a night out in Derby and didn't want taxis etc. My friend checked in before me and had 3 room changes, first room smelled bad of cigarette smoke, 2nd room none of the lights worked, 3 room was good. I arrived and I just gave my Car Reg at the front desk, on approaching the smell of body odour was overpowering and I couldn't get out of there and to our room quick enough. Yes I know body odour is not an issue with the hotel but it's still first impressions and surely another staff member should have pointed out subtlety that the staff member needed to address the situation, also the receptionist in question was not very welcoming.. On returning to the hotel around 3am we could hear the above room going at it hammer and tongue!! Again not an issue that the hotel could really do much about. Some kind of generator/boiler intermittently banging till check out, my friend and I both recorded the banging (the boiler not the sexy couple upstairs) as it was bad. We checked out and told the receptionist about the issues, he said sorry, we'll get maintenance to look at it asap, he also said he'd get a Manager to call us. My friend paid £49.00 for this experience, it was bad from start to finish.. I've not looked at any other reviews yet but I'm pretty sure if this is the service most guests receive they won't be good.
Wanted a budget hotel for one night...so was very last minute...never again...staff were unhelpful except for the young man who checked us in...single bed was more like a child's bed...roll & you'd fall on the floor!! Every time somebody flushed the toilet there was a loud 'fan' sound in our room which woke me up throughout a very restless night. The only positive was the price I paid for the room...other than that avoid!!!
But bathroom needs redesigning, shower rail in very poor position leaving only a 12" access to the 3/4 bath, the safety handgrip rails were totally in the wrong position giving NO help of support when stepping out of the bath when the bath is wet and slippery. Breakfast service was a total shambles on both mornings as grossly understaffed. Bedroom was beautifully appointed, large and comfortable with all amenities. The town centre siting of this Hotel cannot be faulted, 5 mins gentle stroll to the huge IntuDerby shopping centre and other entertainment and restaurants/bars/shops
Stayed one night during the Easter period. The location & room pricing of this Hotel were excellent. The Room was clean if a little dated & on the small side. Very real care had to be taken when getting into the bath / shower - as the bath sides are high & the grip rails are not ideally located.
When we first turned up here there were a group of people in the car park who looked as though they had taken enough drugs to supply Derby which put us on ease leaving the car. When we arrived at the hotel we were ordered by the receptionist they needed £100 from me when I had already paid for the room. She then said she needed me to enter my pin to get my card details in case there was any damage - £100 came up on the card screen so i pulled my card out and asked her is this money going to be taken from my available bank balance they said no So i entered my pin- as soon as i got to the room i called my bank and £100 WAS taken from my bank - i went to reception and the rude lady now explained IT WOULD come from my bank AFTER i had put in my pin so this was VERY mis leading she lied to get me to pay, She then said the money would return to my bank once i checked out. We ordered room service £5.75 for a cheese sandwich this was not edible, the cheese was tangy and clearly off - we also had a jacket potato with beans , the potato was white all through rock solid with COLD beans, it was DISGUSTING. I had enough by this point and decided to check out and not stay, Upon check out i AGAIN asked the lady will the money be returned to my bank right now before i leave, she said YES. Again she had lied because it was not returned to my bank, i called the following morning to ask where my money was she said she would call me back when she looked into it. NOT TO MY SURPRISE she did not call back. I then checked my bank the following day, NOT ONLY had the money not been returned they had charged me TWICE for the room stay!!!!! I had paid VIA hotels.com yet the hotel decided they were going to charge my card AGAIN, I called the hotel who advised i had approved these charges by entering my pin for £33.66 WHICH I DID NOT DO! Very rude he asked if i was part of the couple who came and complained about the same problem with my drunk boyfriend, We had no had one drink so you can tell how gossipy there are here discussing us when we walk away. THEY ARE USING SCHEMING LIARS. DONT STAY HERE !!!!!!! The 'Double' Room was smaller than my own bedroom at home the bedding was filthy and the bathroom was toddler size. Overall this stay was horrific and RUINED my stay with my family.
I booked this last minute for the same night. I really expected this to be a old run down hotel for the price I paid, but I was really shocked to find the room rather nice and quite modern. Only downside was corridors very noisy you can hear everyone walking down them
Nice stay for 1 night here. Good customer service following a small mishap (room had no bath as requested but reception sorted this out straight away for us). Perfect location as is a 5 minute walk from derby intu centre.
The service in this hotel is as I'd expect from BW but the rooms need a complete over haul. There wasn't enough room to swing a kitten, never mind a cat, in the minute bathroom and the temperature of the radiator in there made it unbearable.
Me and my partner stayed in the Stuart for a short stay and on arrival the reception and bar area are nice, its only when we went to our very small 12x12 room we where disappointed. The rooms are in need of tlc with old wooden windows a shower head that fell off and doors painted with emulsion so come Best Western improve these rooms and make this a decent hotel.
I stayed at the Stuart in February while in Derby for the winter ale festival I had a single room it was very clean and up to date. the room was cleaned daily and was great also the staff were very friendly. only issues I had was the Wi-Fi was very intermittent and the showers are very small
Dingy hotel with grubby decor. On lifting the toilet lid in my room I was faced with the previous occupants faeces. I then asked for the bathroom to be cleaned properly. Food was overpriced and under whelming. Would not recommend this hotel and am surprised it's a Best Western. Needs investment.
I went up with my brothers and stayed overnight on March 2. I was welcomed and given the key to my room. The room had a stale ordour. Kinda of smoke smell. It was small. The bathroom was clean. I bought my own slippers as they had none. There was a damp patch in the bathroom and I could hear other guests. The Internet didn't work for me it wouldn't connect. Staff were helpful. Didn't eat there but used the cafe next door for breakfast. It was ok overnight. Good power shower.
Not great at all. To be fair I wasn't expecting a 5* break experience for the price of the room but I still think this was poor for the price. Apart from looking at a hotel from the outside, your real first impression is when you walk into reception and check in. I was almost taken aback with a very strong smell of body odour from somebody behind the reception and greeted with a very monotone and dull welcome. I was given my key and pointed in the direction of my room. The room was small but clean. The room was single glazed and on the ground floor so was quite noisy which wasn't too much of an issue but it was unbelievably cold. I turned the radiator on full blast, left for some food and thought it would warm up by the time I got back. I get back to the room 2 hours later and it was still freezing. I called reception to ask if I was doing something wrong. To his credit the man came to help very quickly and realized that the radiator wasn't working. I was offered a portable electric heater. I actually think he was expecting the complaint with how quickly he came to the conclusion and how quickly I was delivered an electric heater. Woke up in the morning to have a cold shower. No hot water. I can only assume this was related to the boiler works that was stopping the heating from working. When I booked the hotel it said on the site under room description that it would have : Air conditioning - It didn't. Coffee/Tea maker - It didn't. Shower / Tub combination - It didn't. Just a very small shower cubicle only. slippers - It didn't. Free WiFi - debatable. In room safe - with foreign instructions, half peeled off. Unfortunately I will not return to this Hotel and will advise my colleagues and friends/family to avoid.
This is my fourth stay at the Stuart hotel and probably not the best room I have had. Room 214 is a single room and very 'single'. The bed was comfortable but the sheets only came up to my chest and I am only 5' 8". So if you are over 6' please ask for a bed extension! The wardrobe wobbled when I closed the door and inside was a discard electric heater. Still a good location but not a very nice room!
Had a one night stay here for work and nothing was a problem. The first room I was in was cold and after speaking to reception and duty manager was moved rooms and upgraded. Large hotel, modern and bright after I'm guessing a refurb recently. Very close to Derby Midland station as well as the Westfield (Intu) Shopping Centre and main city centre. Decent rates and nice comfy room. Bathroom was large with bath and shower. Would come again.
stayed at this hotel last night saturday 5th march 2016 this is not a review of the hotel its about the security of there carpark we returned to our car at 11.15am this morning sunday to find the rear passenger quarter light glass to be smashed nothing was taken we reported to reception and got the old chestnut the carpark is not our responsibility we will contact the police for you on tuesday !!!!!!!!!!! any way having been passed over to the manager on the phone to listen to alot of complete twadle as to why it is not there problem i have reported to the police my self straight away and they will be going to look at the ctv there was also another car damaged as well so in a nut shell would i use the hotel agin NO!!!! would i recommend the hotel NO!!!! if you value your car i would stay clear i would use the hallmark hotel on midland road i will be looking into claiming off the hotel for the damage
i did not recommanded this hotel, the room and the bathroom were too small and the internet connection was bad. for the location it's ok you can find some restaurant close to the hotel. i went many time in the best western in france, belgium but they were totally different. The price of this hotel is very expensive. If you want to book an hotel at derby go to holliday inn in the city center, it 's a very nice hotel
I paid £64 for a very tiny double room at The Stuart when away on business. On arrival I had a suitcase, a laptop bag and a handbag which I was clearly struggling with but the front desk staff didn't offer to help with my bags or even show me where the room was on the top floor which I thought was a bit off. I was surprised by the size of the room but it had everything I needed so I was happy enough. I did however then spot some of the rather neglected fixtures and fittings. For example, the end of the curtain runner was held together with sellotape, both bedside lamp shades were falling apart with holes in and one didn't even work so I had to call reception to come and fix it. The bathroom was pretty shabby as well and the shower head had no power whatsoever so was pretty useless. The whole room just felt very uncared for and not worth the money whatsoever. At breakfast the next day, when ordering my food, I double checked with the lady serving whether the cooked breakfast was any extra and she said it wasn't. However I was charged nearly £10 on checkout for the meal, which was again not worth the money - the sausages were cheap and gristley, I had to leave them, not a nice start to the day! When working in Derby again I will be looking to stay elsewhere as I just felt that this place was overpriced, run down and lacking in soul.
Stooped here while on a night out with the lads In Derby. Location is good as it's close to the city centre & the train station. Free car parking is also a welcome treat. The hotel is clean & modern & so are the rooms. However being on a main road there was noise from traffic. Also you can hear noise from the other rooms which isn't very private. My bed was really uncomfortable too & I didn't get much sleep. A couple of my mates said theirs were too. Shower was nice and stocked with good toiletries. No tea & coffee either was is disappointing. Probably wouldn't stop here again if I could get one nearby for a similar price but for the price & if nothing else was about then I'd probably book again.
This is the second time I have had the misfortune to stay at this hotel. The room was small, while the decor was modern, the bathroom facilities were poor. The toilet is place in a tight corner, meaning sitting on it is near impossible, being wedge between the sink and the radiator was far from ideal. Due to this the bathroom remained cold, otherwise I may have had to peel my leg off the radiator... At breakfast the staff were slow, on check out the manger was miserable...
You pay for what you get, lovely hotel and staff are excellent had a really nice stay here with no complaints what so ever. Budget hotel but very nice, room was clean and so was the bar,restaurant and reception area.
The room is quite small - the bathroom is very small. The room is also dark and I can hear people talking on the phone 2-3 rooms away. I can connect to, but not seem to use the WiFi, nor can I use the wired Ethernet connection - I finally managed to connect the cable as the socket was broken and protruded back behind the faceplate, but it doesn't connect to a network. The car park isn't very large - I arrived at 6pm on a Tuesday and got one of the last spaces - the spaces are not very wide.
staff are excellent and very welcoming, have been using hotel for nearly two years now with only minor problems - food can be improved as sometimes hit and miss- certain rooms - rooms could do with some tarting up here and there but generally clean
Pleasant and helpful sfaff good breakfast great location to the city Rooms had everthing you need and clean. Only negitive is the noise of the buliding work early Sunday morning however this is not the fault of the hotel
Quick and easy arrival and pleasant staff.and they were quick to notice that I had paid twice lol.after reading reviews before our arrival was not looking forward to rooms being to hot rest assure there not and you can open windows.the rooms are nice and really nice hot water Well done And they welcome dogs
The Stuart hotel is a great place to stay. I had a interview in Derby and saw this on the website. Its great value for money and the staff at the hotel could not be more friendly and could not do enough. At breakfast there was a wide range of cereal's and the full english breakfast was 5*. Anyone needing a place to stay in Derby should pick the Stuart Hotel
We stayed for 2 nights whilst visiting friends for a catch up. The hotel from the outside is very smart with modern, new signage and an onsite car park which unfortunately is open to the general public for a fee so was pretty difficult to get parking Our room was ok, incredibly warm and being on a main road meant the window couldn't stay open. The bed was comfy and clean and the bathroom sparkling. The hotel does have a restaurant but with the intu centre 5mins walk away we went there instead. Our first night was unfortunately interrupted by the guy in the next room and his paid for guest, the hotel seemed to be full of rather sketchy people that evening. When I mentioned this the next morning reception did apologize and in all honesty I should of reported it at the time. On the second evening our key stopped working but this was rectified quickly and have no further issues with it. When we got into the room though we noticed house keeping had changed all the bedding, pillows and duvet not just covers and the replacement was hard and uncomfortable but we were just glad the noisy neighbour had checked out and the room was empty. The staff on checkout were friendly and made sure we were happy, they really do do a good job in a challenging area. All in all its not a bad hotel if you just need a place to sleep and at less than £90 for 2 nights ( we booked nearly 9 months in advance ) you can't complain but at standard rate booked a few weeks before I'd go elsewhere.
Dark décor and dark, heavy bedroom furniture, bathroom a bot tired - you know you're in a typical BW. I ordered fish and chips for dinner - awful. About 100g of tough, undercooked fish hidden in an excess of batter, ramekin dish of lukewarm mushy peas....ugh. Restaurant is inappropriately called XS. Avoid it.
Hi We stayed here Sat 16th Jan my husband myself and brother and sister in law. The staff upon arrival were so friendly and helpful. We arrived early but the receptionist and cleaner were able to sort us rooms out that had already been cleaned and we were able to check in. The rooms were lovely with ours having a fridge if required. It was spotless clean and the bathroom was lovely. We have visited this hotel 3 times and cannot fault it. The location is right by all the shops and just a short stroll to the main pubs and clubs. Thanks to everyone at the Stuart hotel we will be returning soon.
From the time my partner and myself arrived , it was perfect in every way. The service was outstanding. The reception staff were all friendly and helpful too.. My breakfast which I asked for a poached egg o toast with two slices of bacon and beans. It was sublime. You have not lived unless you stay here. I will be back again.
Stayed over in Derby for 2 nights, due to my son seeing friends. arrived at the hotel around 4pm, check in was easy nice pleasant lady on reception checked us in without fuss, asked did we need any help with anything, gave us the wifi etc, room had a very clean bed and bathroom, floor looked like it had been hoovered but only by the chest of drawers, top of the wardrobe was very very dusty but am not sleeping on the top of that, the rooms had underfloor heating we had the window open and the fan on 28th Dec lol, had a night porter on the reception desk we let on to him never asked to see pass sure they must know who is coming and going. will stay there again no doubt this year when my son is visiting again, all all a decent sleep and nice place to stay at.
We stayed here New Years Eve. The staff were friendly and helpful, quickly resolving the fact that we had been allocated a twin instead of a double room with sincere apologies. Nothing was too much trouble for them and they all smiled, including the cleaning staff. Reception was bright and modern and both the restaurant and bar were well appointed. The overall effect was of a rather more expensive hotel. The room was nothing special, but very clean and tidy and a step up from your Travel Lodge type room, with a wardrobe and desk/dressing table and a proper little bathroom. Breakfast was a little on the expensive side at £9.95 but very nice with a good choice of options. It didn't get the full 5 stars because the basin had been mended rather than being replaced, the shower was a bit insipid at peak usage times and there was a plumbing problem in the ladies toilets in the reception area. The car park was also a bit on the small side for a large hotel. We would happily use this hotel again.
This hotel is opposite a very large hospital that is being demolished, so there is a lot of noise and dust etc. The location also appeared to be in the down market end of town. We were put in a disabled room for no apparent reason. This room was also near the car park and a noisy generator room. There is free car parking but the location has the feel of being unsecure. The room we were in needed a renovation
I have stayed for 5 days, rooms clean and tidy but furniture tired. I didn't have Internet access in my room because i was to far from reception. Paper thick walls so you can hear everything what person next room is up to. The worse and the most annoying was the heating 14 degrees outside and heating on full max during the day and night I felt like in tropics, after reporting it to reception got told " well that's how our heating is set and we cannot change it" overall not very bad but wont use it next time.
We have been to this hotel a few times. It is clean and reasonably priced. We have always found the staff friendly and helpful. We had booked a standard room and were at first pleased to have been offered a larger family room. This was short lived however as we soon realised that it was directly above the sound system for the function room underneath. It was not possible to sleep until after midnight when the party finished. Not the relaxing stay we had hoped for.
Nice lobby and bar area. Rooms very tired and in dire need of updating. Rooms incredibly hot, perpetual banging noise resonated throughout the room. All staff that we met were polite and efficient. Am awake at 4a.m. writing this review, because of the heat in the room and the general noise!! Quite disappointed!!!
after reading some negative reviews I wondered what I had let my self into but was pleasantly surprised All staff were polite and efficient and as it was Christmas even offered me cookies to take away when I checked out and there were bags of Quality Street for guests to enjoy My room (212) was clean and had everything one expects to find. The bed was comfortable and the room quiet. Breakfast staff were polite and efficient and the full English breakfast was very good.
Arrived early (noon) no problem leaving luggage or parking the car in advance of checking in. Returned after 11pm after a night out, some trouble with the key cards, not just us and the staff were quite frustrated at the system, but the 5th one worked, annoying but sorted quickly, staff apologised again in the morning. Room was clean and well presented, excellent shower and good quality towels. Excellent value for a double room £39 for a friday night in December. Just be aware the hospital across the road is being demolished as this work was also happening on saturdays, started at 8am.
I have the pleasure of staying in all types of hotels and all places and I must admit I hardly find the need to warn potential guests on a hotel, however this hotel is just something else. Arriving at reception early and I fully appreciate rooms maybe are not available but the way the manager just before we could ask dismissed us was I felt incredibly rude. We then thought we would have a drink at their so called trendy Lounge bar, well having asked politely if we could have a drink and still 10 minutes later no one appeared to serve us we gave up. When we got back at 6pm to check in the process to be fair was straight forward although it was very evident they were understaffed. When getting into the room it was average but again where credit is due it was clean and tidy but it was not a double bed it was two twins stuck together so not very comfortable. Having then got ready I found it odd that I could hear very clearly the neighbouring room also very clearly getting ready as from having to listen to them going to the toilet, having a conversation about their day i could hear it all. Then we went to the bar and yet again I had to try and locate someone to serve as the bar man was hiding and seriously really was hiding behind the bar!!, we asked for two Jack daniels and diet coke, the diet coke went out so the barman got the duty manager the same man from earlier who made a comment that it was the carbonater. A couple of minutes later he said they had to turn it off as the roof had flooded and had to switch off the electrics.. Is this place safe??? I thought nothing more of it and got back to the hotel again at 10.30 having had dinner out. Shame that when booking they did not warn the fact that there was a live band playing till 12.30!!! and up to 3am there were people up and down the corridor. Now usually I would phone reception, however as I could hear people still up in my room against my bed and the other neighbouring room they may as well be in the same room it really was that bad. I was just so conscious that someone could hear me complaining to reception that I would then have confrontation. To make matters worse I wasn't well with a lost voice and a nightmare cough which also made me feel more conscious as if I could hear quiet talking so clearly then how my coughing must have gone down I am amazed anyone got any sleep. I couldn't sadly vent my anger when I left due to the lack of my voice but this hotel really is not up to standard, there is no and I mean no sound insulation so unless you enjoy sharing with other people you don't know your stay then avoid this place at all costs. My room for reference was 252. Hope this helps those looking for a quiet night sleep as you wont find it here!
Rib eye steak £ 22.00 Comes with yesterdays French fry and last weeks re-fried chips / scraps. Also comes with warm mucus (sauce) with pepper flavoured granular material. Steak comes pre-macerated and finished with a singed ,coal flavoured,grill paint effect. Dreadful, don't bother. Heading out for a curry ??
I enjoyed my stay in Derby but this was mainly due to the lovely company I had as well as the excellent selection of Bars I encountered on a Saturday night bender. Firstly myself and my wife were not impressed by how "sinky" the bed was. It felt like hopping into a bucket of quicksand and to add to the desert feel of the room it was around 26 degrees most of the time. I had to leave the window open all night which left me exposed to the ambient sounds of lorries, alcoholics and pigeons all night. Not an ideal temperature for someone with alcohol dehydration plus the fact I was too intoxicated to find an actual bottle of water, tap water had to suffice. We then made our way to the bathroom and I can only assume it was built with hobbits in mind as the sink did not allow you to move at all. As beautiful as my wife is I wanted to give her the dignity of changing in the bathroom away from my peering eyes and she was unable to do so very well due to the lack of space. I was also disappointed at the lack of a drinks menu and room service at a point of the night where I probably would have spent any amount of money for a bottle of Prosecco. Last negative was the fact that as I was dazed at 10am trying to overcome my hangover one of the cleaners thought it would be a good idea to walk in on me whilst exposed to the world. Was not impressed considering my appalling state and the fact checkout was at 11am. There are positives however. Really liked the colours used on the bed of Red and Gold. My wife also liked the curtains. You also let me stay in the car park all day next day which was extremely satisfying considering I was in no fit state to drive.
We booked here before reading the reviews and then were worried. Checkin was straight forward. We had a pushchair with us but there isn't a lift so the receptionist offered to store it. Yes the corridors have seen better days but who spends time in the corridors?!? Our room was a good size but it is a family room and had the sofa made in to a bed. The room and hotel were HOT!!! I know it's December but we had the noisy air conditioning unit running the first night and the window open all day and the second night. The bathroom - there's no where to put the hand towel near the sink and the water pressure for the shower is unacceptable. Service for breakfast was slow the first morning and so slow the second day my children were begging to return to the room. The staff were all friendly and even brought another room card to me when I was stuck outside the room with the children. However their friendliness is not enough for me to return to this hotel - I need a decent shower in the morning and prefer to have control over the temperature of the room.
Room small but comfortable. Restaurant menu was good, bar was a little disappointing. My major gripe is the wifi.....absolutely useless in the bedroom, ok in reception area. The price was quite reasonable.
The location of the hotel in terms of the City Centre is perfect, however that is when the positives stop.... It is clear upon entry to the hotel that they must have issues with people just coming to stay at the hotel and use it for 'short stays' of a few hours. The people wanting to check in were all asked for photo ID given the shortness of the stay and the fact they were checking in without any luggage! We were given our room card after checking in and walked down what can only be described as a very tired looking corridor. As we pushed the door of our room open, it suddenly became jammed when only half ajar... It was blocked by the bed! We couldn't actually enter our room whilst holding our overnight bags, we had to pass them through after entering! There was simply not enough space to have a double bed in the room, it was uncomfortable, certainly a fire hazard and also an absolute joke in terms of been sold as a double room. It didn't get much better with the bathroom either. I am not a large person by any stretch of the imagination but it was actually impossible for me to stand in the quarter quadrant shower cubicle. I will most definitely never be returning to this hotel!
I have never reviewed a hotel on line. However, I felt this necessary. This Hotel is a disgrace. I paid £90 for a small room that is promoted on this site for £44. There was not enough room for the swinging cat. Notwithstanding that, the Hotel occupies a site in a run down section of this run down city. From beginning to end, the experience of the Stuart Hotel, Best Western is akin to staying in Derby after Charles Stuart and the clans invaded the the city during the Scottish invasion. Outside the hotel, you are greeted by a cigarette butt container festooned to overflowing with fag ends. Once you have overcome the shock of overcharging, you are ushered up the stairs to your room. Tough if you are handicapped or have heavy luggage, but wait…what aroma greets you on the hallowed steps trod by Kings? Urine! Then you enter your room through a tiny door. What splendour. Large enough for a kennel, but at £90, one would expect some space and a little comfort, like a chair. The restaurant, cuisine representing the best of slop bucket, served a fish and chip meal (I thought they couldn't get it wrong…) that represented an expensive version of negative star rating. After a night of fending off the walls, the morning was greeted by a bathroom with a toilet seat askew of the bowl, a bath shower where the water pressure could be exceeded by a bean can with holes in the bottom and a filthy floor. If you want to experience drech, look no further. The only light was that the serving staff in the restaurant were friendly and helpful and the counter staff reasonably professional. This has got to be experienced for standards only exceeded by an unhygienic chicken coop.
Asleep in my room at about 10:30pm and a random bloke walks in. He's been given the same room as me. Called reception and they said it won't happen again. How that can happen I don't know. I'll try go back to sleep now... I wonder what would have happened if I was out? Would I have come back to a random person in my bed?!
This is our second stay here within a year. This hotel is great for location literally up the road from the shopping centre (which is great!) , didn't have food here so cannot comment. The hotel is what you pay for its basic in areas but its clean! Free parking is a huge bonus as well. I will return as I have no issues. It was a comfortable night's sleep. I do recommend.
The car park full, Hotel room was a bit tiered. Shower did not work. Walls are paper thin so you can everything going on in other rooms On the good side the bed was very comfortable and slept I well. Excellent location for city center
The hotel is handy for the train station and the shopping centre. The staff are very friendly and helpful. The room had a large comfortable bed and the bathroom was cosy and warm. Would highly recommend.
Stayed here for a 2 Week course. Rooms were clean and tidy and beds wonderfully comfy. Downside of the rooms are he sound proofing! Unfortunately my neighbour in week 1 had a terrible cough which kept us both awake! ?? Room 124 you can even hear you neighbour take a shower and sadly take a pee. Sadly the one night I ordered room service as couldn't be bothered to go out, it took over 2 hours and when delivered was not that great. Apart from these small issues. A good place to stay that is within easy walking distance of the town centre.
Great location 5 mins to great shopping centre if that, smallish car park took a while to park due to people bring on a speed awareness course! Room cards didn't work twice so had to go back to reception! Kettle hiding in bottom drawer . Rooms pretty normal, beds comfy, was very windy night so heard Windows keep making noises but not necessary hotels fault! Staff helpful! Brekkie same carnt fault really - would return purely for closeness
Stayed two nights over two weeks. Good points: people at reception very helpful, especially Patryk; breakfast fine; location good for station and city centre; three good Indian restaurants within five minutes stroll. Bad points: first room boiling hot so had to sleep with window open, second room too cold (no way to alter temperature); water pressure low so shower was a trickle; wifi good in one room but poor in other room; carpets in halls and stairs a bit dirty (although rooms were clean); problems with systems so I was charged for breakfast even though it was an inclusive rate and was also charged for drinks in the bar which I didn't have. So, in summary, not bad but could be better. Would stay again as it's convenient and good value but not the place to book for a romantic weekend in Derby.