The Stuart Hotel, Sure Hotel Collection by Best Western

The staff are lovely however the place isn't maintained well. While it is undergoing renovations which will hopefully fix the general feel of the place. The linen and towels were clean but had stains on them. The phone in the room didn't work and the hairdryer that is supposed to be in the rooms was missing.

Beautiful property which is centrally located. Walking distance to the bus station and shopping centre. The staff is courteous and helpful. Rooms are decent. Last time there was some disturbing sound in the room especially early morning, but this time I requested for a different room and the manager was happy to accommodate me in a different room.

The room was extraordinarily clean, the check in was swift, the receptionist , Sky was excellent and managed everything really well. The Breakfast was excellent. The quality of all food in the Resturant excellent, the managers Lauren & Kapil were very hospitable and the housekeeper Nora was brilliant. Very comfortable and easy to access hotel. Brilliant stay

Have been staying at the Stuart on and off for a few years now. It is a 5 minute walk from both the train station and city centre. Car parking is reasonable at 2.45 per night. Restaurant is always quality and food is always fresh and varied. Rooms are clean and bedding is crisp. Staff are always there to help with anything you need and truly make this hotel.

Wow what a wonderful stay we had at the Stuart on Wednesday evening 20th march, everyone so attentive and nothing was too much for them . The evening meal we had was excellent everything cooked to perfection 10/10 . Breakfast was very good too lots of choice . Room was clean and comfortable. Definitely stay again

We experienced a beautiful, sparkling Indian afternoon tea on St Particks day which did not dissapoint in anyway. The staff were attentive and the hotel is clean and comfortable. Dining area set up for us in readiness with pristine linen and cutlery. The masala tea was the best we have ever tasted and the offering varied and fresh. We would definitely recommend.

The hotel location and parking were excellent. It was clean, warm and the breakfast was very good. All the staff, reception, food and housekeeping, were charming and efficient. A very good value and comfortable stay in a spacious room with good bathroom.

Positives - If you want a budget hotel very close to the centre, with cheap parking, friendly staff, book this place. Negatives - I stupidly looked at the 4 stars on booking.com and thought it might be decent, I was wrong. It's as tired as hotels get, inside and out. There are major refurbs in place by look of it and very noisy too Our room was smaller than small and the bed was on wheels so moved all over the place Bathroom was about 5ft square and I couldn't even dry myself after my shower as wasn't enough room to use the towel. Toilet was under the towel rain so damp towels hang on you when you use toilet. I think the walls are made of paper too, as you hear literally every last thing. I could literally go on and on about negatives but not worth it for what we paid Info: You have to pay £50 when you get there” just in case you smash the room up “ Upon leaving you then have to wait for housekeeping to check the room to make sure no damage … makes total sense?????? Quite frankly, you'd do very well to cause £50 damage to a room like that, unless you damaged tv on wall. All in all, hugely disappointing but can't grumble too much for money you pay

Very disappointing. I often stay in Derby and have been disappointed with the hotels. As I have stayed in BW hotels in the UK, America and New Zealand and this one was supposed to be my treat. Big mistake! Never BW again in this country.

Room was small so that I couldn't walk past the desk and chair without moving the chair, the room must be a converted cupboard (Room 216), it didn't even have enough space to use an ironing board. The windows did not seal so all the road noise could be heard, so I didn't get a good nights sleep, the walls weren't insulated so I could hear light conversations from the adjoining room and obviously the more vigorous conversation that occurred. I could clearly hear the shower, toilets and taps loudly running from the next room to the level on was noise was so high it drowned out the tv sound in my room.The shower was tiny and the shower head did not flow water adequately, felt like I was having a shower in third world country (I know, as I have experience of travelling out there). The floorboards creaked outside, so you could here everyone walking past. On the plus side, there's a nice front reception, which deceptively hides the appalling state of the rooms, which to me is dishonest practice.

Room was a bit dusty, and after putting on the electric heater it gave a bit of a smell, but after it had been on a while it went away. The rooms are dated and old and the place needs a refurbishment, some stains on carpet, but I wouldn't go as far as to say it was dirty. It was just old and in need of replacement Staff were friendly and pleasant and the room was fairly quiet Booking.com give it a misleading star rating, anyone disappointed it's probably due to them giving people the wrong expectation. The location is really good, it was fairly clean and it was quiet enough

Looked lovely from the outside but would consider that a little deceiving! On arrival I found the car park which seemed a little small given the size of the hotel. It cost me just under £5 for two nights car parking which isn't terrible, but not being from Derby I don't know where I would have parked had I not found a space. The member of staff on check in was friendly enough. My room felt very basic and the facilities a little dated. There was evidence of slight mould around the bath and shower seals. It seemed that the hotel was single glazed and my room backed onto the car park so both mornings I was woken by what sounded like truck doors slamming and then the engine starting up - though that isn't the hotels fault I suppose. The self serve breakfast was nice enough, if not particularly hot. The bar area is a little small and I felt sorry for the member of staff who appeared to be servicing the bar and cleaning the (not adjoined) dining room at the same time. I had to hunt them down to buy a drink. It's worth mentioning that my colleagues in other rooms had issues with their shower not working and a leaky window with water pouring in.

Fantastic hotel. Great facilities, Enjoyed every bit of it. Breakfast was excellent. House keepers were really spic and span with their cleaning, good internet connection. Great help from Samantha, Lauren, Sky and Kapil at various times during my stay. Lovely environment. The team really does everything to keep you happy and gleeful.

This was my first time staying at The Stuart Hotel in Derby. The staff on arrival were very welcoming, as were the staff in the restaurant. Room was fairly spacious with all the equipment need for an overnight stay. We had a room at the front of the hotel so were overlooking the busy main road, but we were unable to hear the traffic. Room was very clean, with very comfortable & clean beds. I'd have no problem returning to this hotel, and if it is a reflection of all the hotels under the "Bestwestern" group, then I'd have no problem with booking with other hotels belonging to them.

Our 3rd visit to this hotel, on the whole very good, pillows not so good and tea tray not replenished daily, food beautiful and very central, staff were all lovely, would definitely recommend and visit again, spotless clean and parking very cheap for city centre

The cleanliness strikes you as you walk through the door. From the receptionist to the cleaners everyone I met were so friendly. The room was excellent and the breakfast superb. Cannot fault the place. Would certainly return again as I have done several times and the prices are very good too.

I always stay here when visiting family in Derby. I pre-booked my room through Agoda, and got a confirmation email. On arrival receptionist said I needed to pay again because Agoda hadn't released the funds to them, so when I paid again, I found it was £10 cheaper which also included breakfast for 2, so I was pleasantly surprised. They did however refuse to contact Aboda on my behalf to obtain a refund, which left me to sort the little mess out myself. 5 calls I made on check-out day, each call over an hour on hold, only to be cut off every time. The 6th time I did get through to someone who could hardly speak English. They told me I'd need to provide proof of payment that I'd made and send it to them via email, so I did, but was told it could take 30 days for the refund to arrive. I WAS NOT A HAPPY BUNNY! However, the room was clean. bed was comfortable and the breakfast was enjoyable. I highly recommend this hotel if you want to stay somewhere central in Derby, 15min walk from train station. And as always, the staff were friendly, apart for the refusal to chase my refund.

Please don't stay at this hotel whatever your circumstance. The rooms are dirty, shower broken and most importantly the bed is full of red spider mites which left me with skin rash. The windows don't close.

We only were only here for afternoon tea, and would certainly not recommend, whilst the one member of staff on duty ( who was manning the front desk, and at the same time was solely looking after the kitchen) was very polite and apologetic, could not be blamed whatsoever, the rest left a lot to be desired, it was so cold we had to keep our coats on, the sandwiches were not to bad, along with the tea and coffee, however the cakes were so tiny, chocolate box size cakes, the scones were average at best , and then worst of all the clotted cream was frozen straight out of the freezer and microwaved, and resembled a pot of hot melted butter, on complaining the second attempt resembled scrabbled egg, I would say if you are going to provide afternoon teas you have to be interested in competing with the opposition, not out to make as much money as possible on what is a popular pastime at the moment, having been for many afternoon teas before I would pay no more than £10 for these two teas, not the £34 plus hotel parking we were charged

So, we were given the hotel break as a Christmas gift from Boots activity superstore . Nice to have a free break but thankfully didn't pay for it!!! Hotel tired , rooms equivalent to travel lodge and if booked via booking.com could have got it for half the price. Staff so lovely but we tried to swap the inclusive dinner for breakfast (would have been £10 cheaper for hotel) but sadly, no. I certainly wouldn't choose to come her but it was a lovely gift and free. Would only return if free.

Not only are the hotel rooms grubby and small, but the hotel stole an amount of £500.00 from my credit card used as a preauthorization amount. Despite numerous emails and phone calls with the hotel, this amount has yet to be refunded nearly 3 months later, and I have had to raise a dispute with my credit card company. I will never use this or any other Best (?!) Western Hotel ever again on my many business travels.

Lovely stay staff friendly and extremely welcoming and helpful on arrival and during our stay room good size clean and warm. Breakfast super choice freshly cooked. Meal in restaurant was great plenty of choice Excellent value for money thank you.

In short, room was dirty and falling apart, room was outside the kitchen ventilation and windows unable to shut so room smelt of burnt oil, food in the restaurant was disgusting. Only good thing about this place was the staff but way off the mark for a hotel of this price range.

Disappointed. Stay away from room 122. I stayed in a single room, the room was located directly next to extremely creeky stairs which should be replaced or corrected to include a form of noise cancellation. The room is also located near some form of water or heating tank which I could hear throughout the night, I've got no idea if it was external or internal but it was noisy. Lastly, the mattress was lumpy, when I lifted the duvet it was clear to see the deformation in the mattress which was also noisy when I rolled over. On a lesser note, the sink has been broken at some stage and repaired rather than replaced which is not what I expect in a "4*" establishment, It worked fine, so no real complaint, I just thought it didn't fit the aesthetic of a 4*. 2 stars because the bedroom was small but clean, the breakfast was good, and the staff were polite.

It's true what they say the level of hospitality from the staff is effortless, it's been made to feel like a home from home with how welcoming the team are. Adhering to our needs over such a long stay! Katie & Maria have patients of saints when putting up with 5 hungry blokes!. It's true what they say food is they way to a man's heart! Katie serves up a big portion. Comfy beds! Cleaning staff certainly are thorough with their visits all in all. The Penta has competition. Shaun's also fell in love it's been beautiful watching it blossom day by day. Thanks always, Elliot with one T

On average I stay in 9 UK and 4 European hotels a year plus I have provided facilities and management to hotels, golf courses etc so its fair to say I know the business from both sides. Here I have to say most of the blame has to be pointed at the owners and managers who either don't care or have no experience. There were 3 good things about this 3 night stay in an executive room. The location, a comfortable bed and the charming girl who was on reception for most of our stay. Now the not so good and inexcusable. remember this is an executive room. The furnishings were fine but in poor condition. On arrival there were crumbs on the table but its hard to blame housekeeping when there are so many other marks. The black Mold in the bathroom is inexcusable when for a couple of pounds you can buy a spray from any supermarket that removes it and the longer you leave it on the longer (months) it takes to come back. The bathroom mirror hanging off the wall. Judging by the dust inside the frame its been like this some time. A very, very slow draining sink, so bad that while running the tap to clean your teeth the sink filled. A chipped cup. It might have happened when being washed the day we arrived. Given it was washed but never changed while we were there, who knows how long it had been chipped and what might we have caught ????? The managers will cry "you should have told reception". This is the biggest cop out ever and you will hear it in hotels everywhere. But why should we need to? You have staff in these rooms every time they are prepared and if the basic management structure is right there should never be a need. Also my advice for any hotel is, unless its a disaster like no heat in the winter or something simple like needing a toilet roll then don't, especially if you are staying more than one night.

Stayed here before and was good. Oh boy its gone down hill. Booked a ground floor room to be told there are only 2 and people already in them this resulted in several painful journeys up the stairs and in agony by checkout due to a health condition. The room was is need of a good clean crumbs on the desk very dusty furniture. Bath a great size so once I had removed the previous guests pubic hair managed a soak although carefully due to bath panels hanging off. Will save you from the pictures of cleaning previous guests obvious stomach issues from the toilet before could be used. Bed comfortable and clean but couldn't grab a decent coffee in the room in the morning as out if the 6 milk sachets available 5 had been used by previous guest and were empty. Had to hunt the bar staff down to get a drink and I general rubbish customer service across all areas didn't give hoot.

Wasn't a totally bad stay but not organised & you get mugged off if you give them a deposit make they make any excuse so you don't get it back don't stay at this hotel! Very disappointing on how I got treated be careful don't be fooled

Stayed at the steward for a number of days great service especially Katie and Maria they really looked after me and my colleagues very friendly, always smiling, the hotel needs more members of staff like them bring such good positive vibes

My wife and i stayed here just last week and have to say that we were pleasantly surprised particularly considering the negative comments regarding this establishment on trip advisor. We found that we have to agree that the decor is dated and the bathroom is indeed ready for a replacement but what we found was the positives out way the negatives . Firstly it is extremely cheap to stay here and for us the staff here are a credit to the hotel , having found them to be extremely cheerful and polite and very helpful. We decided to have both breakfast and evening meal here not knowing what to expect but i can honestly say it was fantastic food cooked perfectly. If you like a full English to start your day, you wont find better and our evening meal was no exception, indeed my steak was cooked to perfection. So to briefly summarise if you want somewhere to stay literally minutes from the centre of town and the lovely cathedral and the haunted dolphin pub and has clean bed linen and great food and friendly staff then you wont go far wrong. We will come here again as we travel around this country as part of our retirement.

I have been coming to the Stuart for around 8 years now (work traveller) and it is always a great stay. The Staff are amazing, the room are very well presented and it always offers a great night's rest.

Rooms all need a deep thorough clean. I placed towels on the floor so I didn't have to walk on the matted carpet after a shower. Blood left on the door frame from previous guest. Very grubby. Constant banging and noises from above room having loud sex all night. Glad I wasn't staying with my children!! Staff were lovely though and cannot fault them upon arrival

The Stuart Hotel. It was ok but stayed in better. The staff were friendly and accommodating. The first room I was in and the experience I had was unacceptable (housekeeping need to do better). Also if you are dining with them expect delays, as the staff tend both dining area and the bar (wait time is expected).

We chose this hotel as part of a voucher deal we were gifted and to celebrate our anniversary in a city we haven't visited before. Firstly, I decided to pay for a Prosecco package for the room and the lady over the phone and emails was so helpful in making this a surprise for my partner! When we checked in, she kindly stated that they have upgraded our room free of charge, I don't know if this was because they knew we was celebrating our anniversary or if it was just a kind gesture but this was very thoughtful and unexpected so thank you very much. :) One of the housekeeping team was also super helpful and fast in bringing up some extra things we needed such as an iron, sugar, milk etc… Pros: - excellent staff - quick check in - if you are nice to them, they are extremely nice to you! - close to the train station and city centre - comfy beds and big fan in the room. Cons: - carpets just a little dirty and stained in some spots. Thanks for all your help!!

Staff were very helpful and friendly, food was good but sadly the room (123) left a lot to be desired. Bathroom was really grim with mould across all of the grouting and on the shower curtain. On the whole the room could do with a refurb and some clothes hangers wouldn't go amiss as there were only 2!! Good location however.

The Stuart is very well situated between the railway station and the city centre. Easy access even when travelling with public transport. The rooms are of a good standard size but could do with a bit of refurbishing. There's a good, varied breakfast available. Unfortunately, I found the coffee rather bad. Also, I found it rather cold in the breakfast room with the air con on full-power on an already cold and rainy day. Check-out time is with 10am rather early. I also found the lobby a not very welcoming place if you have to wait. However, the bar is OK and the staff there friendly. The receptionist on arrival was fantastic - very motivated, friendly and helpful.

Stayed for 1 night with a coach trip. I stayed in a room with my 2 young daughters which had been allocated to us directly above a function. Why a young family had been allocated this room I don't know. I can not stress enough how loud the music and base was. I informed reception and all they could say was that we could not be moved. No other option was given. My 2 young children were crying because of the noise and were so tired they did not fall asleep until 12.30am the next morning. Absolutely appalling. I took videos to highlight the noise but unfortunately can only add photos. Reception did not seem bothered about the fact I had 2 young children who were in distress. Would not recommend.

Stayed one night as part of a weekend coach trip to Alton Towers. The rooms and dining room are a bit dated in style and decor, and a bit tired in parts, but we're clean and fine for our one night stay. The trip included dinner and it was tailored to there being children - pizza, chips, lasagne, tomato pasta. As a vegetarian it was nice to see a clearly labelled menu for what I could have. The food was basic but fine. Breakfast the next morning was good - cooked breakfast (a bit slow to fill up), toast, cereal, fruit, pastries and muffins. There was a private function on the Saturday night which was apparently loud but in our room we luckily couldn't hear it. A fine hotel for a one night coach trip (better than Britannia but not as good as Holiday Inn coach trip stays).

The good -Great value, room with breakfast (free by booking direct) was about £40 and that was a friday night at a months notice booking. -Breakfast quality and variety was really rather good. -Hotel parking was good, and cheap £2.45 for 24 hours. -Staff efficient. -It has a bar to chill in if you want to. -Again the price, you dont get much for that price anymore and it did meet my basic needs of somewhere to relax, somewhere to sleep and somewhere for breakfast. The negative -Room was a bit dusty in places -Shower head needs descaling in room 122. -Tea and coffee tray was quite dirty. Summary -The Stuart if you get it at a good price is great, if i'd been paying £80 for the room i would have asked for it to be recleaned but actually for what I got for the price I paid I really cant question, location is great and you cant really moan. Would I stay again if I was in the area, for the price and the experience, yes I would.

Ideally situated for Derby City Centre. However, the bathroom was horrible. There was lots of black mold on the tile grout. The shower soap stand was filthy and had an empty shampoo bottle on it,presumably from the previous guest. The toilet was badly stained and smelled of urine. Very disappointing

Extremely comfortable large double bed & pillows. The staff were so attentive and welcoming, special thanks to the restaurant staff who were brilliant as I can't eat red meat and was provided with a freshly cooked chicken breast

We stayed here whilst doing some traning for several weeks. The beds were very comfortable!! Staff were so friendly, Maria, Katie, Lauren, Anna and sneha were always so helpful and welcoming. The food was delicious and very good quality.

Wouldn't stay here again .Room was disgusting ●carpets ripped up ●Everything covered in dust and balls of dust on the floor ●bathroom covered in dirt and grime ●toilet was dirty and there were fecies stains in the toilet ●Had a horrible nights sleep due to noise and the sound of ambulance sirens as my running backed on to Saint John's ambulance.

I visited The Stuart today for afternoon tea with friends from Spain, the welcoming was wonderful and Sam was amazing, professional, excellent service, the hotel was spotless. The food was outstanding and plentiful. The quality of the afternoon tea was superb. The sandwiches was perfect and plenty of filling, the scones were warm, jam and clotted cream was more then enough, the desserts were just perfect again. The right amount and the right sizes and different flavours. Thankyou and will definitely return.

The room was awful. The carpet was stained. The shower was unpleasant and it leaked all over the bathroom floor. In the morning 3 staff stood outside my open bedroom window to smoke. Everything felt run down and grimy.

Where do I start with this one? The staff was great, Skylar helped me with the room issue I had and went above and beyond to find me the perfect one and Lauren made me feel like I was at home with the fantastic conversation we had. I can't stop here, Katie and Natasha were amazing too, Natasha is very helpful when I ask for apples and Katie is such a doll to talk to. it's one of those places you want to stay more because of how amazing the staff is. The rest of it? The rooms are great, the location is close to everything you mostly need, and the public transportation is a walking distance away.

This hotel is understaffed and in need of an upgrade. There were no hairdryers available for me to use in the morning. There is no drinks menu. The pillows are awful. The water pressure was very poor and it was either hot or cold! I will NOT be back.

Booked in transit for a night in Derby on my way further north. The room was small but comfortable including a bed that, for me, was a perfect balance between soft and firmness. The staff were very friendly, helpful and courteous. A most enjoyable stay.

Had a pleasantly surprising stay at the hotel after reading some of the reviews I wasn't to sure but I am very happy we staid in the end we decided to have a evening meal in the restaurant the staff in there were so friendly. Food was okay

Overall I had a really good time at this hotel I would definitely recommend. Rooms were clean and comfortable, food was great, the staff were very welcoming and helpful too. Had a really good time!!!!

Hotel is exactly as stated. Nice restaurant and bar area. Clean room, bit worn but nothing to stop you staying. Close to the town centre, just a 10 minute walk. Onsite cheap parking was a bonus .Staff were amazing and very helpful, nothing was to much trouble. I had to change rooms twice because of work reasons and they sorted everything out without hesitation. Will definitely stay here again next time I'm working in derby. Thanks for looking after me

Well located for city centre, football and train station. Very much a 3 star hotel so no frills. Room was OK but furniture very tired and probably should be renewed. Bathroom looked OK but the shower was never hot, even though the basin tap was scalding. This hotel is ok as a one nighter, but not sure I would want to stay longer.

The Stuart no longer offers free or paid parking, instead they have turned their car park into an NCP run space, it's a strange move by the owners as it close to the station it could cause guest parking issues. It's cheap at the moment at just under £5 for 24 hours, but it's a bit of a pain if you don't have the NCP app, basically you have to have it, several quests couldn't get it to work properly

The reception staff was welcoming, although they couldn't find the breakfast I booked with the room. The vegan options at breakfast were nice, especially the mushrooms (properly cooked and tasty). More vegan food (like hot plant-based milk porridge made to order or smashed avocado on toast) would be a nice touch (I had them in other BW hotels).

Stayed here for work and the experience was awful, the room had small flies in, had a smell and the cleanliness was poor, dirty skirting boards, furniture was chipped and carpet had stains in. The shower had grime in shower seals, the hotel rooms needs updating and replenishing new carpets, I did not dare look under bed!!! one night a couple were slamming and arguing from 3am onwards and nothing done about them. The restaurant was closed on an evening due to repair which was not highlighted on booking, breakfast was so poor, coffee was cold and tasted awful, standard cereals and the fruit was going off, bananas were black!!! I would not recommend this hotel as it isn't even basic standard, all show from reception, rooms outdated, old, poor cleaning standard went out and bought fly spray, disinfectant wipes and disinfectant air freshener.

Visited while going to Derby for work. Room was spacious, comfy bed, good tv signal, clean Breakfast was buffet and covered all usual foods eggs, bacon, sausage, cereal etc. Parking was behind the hotel, bit narrow drive but plenty of spaces.

Stayed for one night on a Business Trip arrived late in the Evening, after been asked to pay for my room after it had been pre-paid through booking agent and sorting that out, found I couldn't lock the first room I was given from the outside, the door would just not shut. Given an alternative room when I went back to reception and explained. Room was cold but probably because they didn't expect it occupied that night. Looked for the Radiator and found it under the Curtain, once switched on the room warmed up quickly. Also noticed an Air Conditioning Unit, tried not to look to closely as there seemed to be years' worth of dust and other foreign matter wedged in it. Opened the Curtains as I am a person who cannot sleep in total darkness, could barely see out of the downstairs window due to the muck on the outside, which was confirmed the next morning when it got light. Bathroom was tiny and cold had a quick shower on the night and again on the morning but didn't linger too long. Did venture to the Bar but turned back when I saw a sign on the Stella saying out of Order and no sign of any Bar Staff. Front of House looked welcoming, but behind the scenes the corridors looked tired, and the room gave me an uncomfortable feeling and didn't feel as if I had slept at all. On the Plus side surprised how good the Breakfast was which was self-service, food hot and good quality, toaster could have been quicker, but hey waiting for toast to toast is like waiting for Paint to dry. Carpark tucked around the back, must do a QR Code to check in, which didn't work for me, so receptionist took my Car Reg. In the morning had to dodge a Crane Set up lifting Steelwork, which workmen didn't seem phased about. As a Dimond Select Member who has stayed in Best Western for the last 20 Months I was pleased to be returning the next night to my regular Hotel in Scotland, which is a totally different standard. A shame as my trip was also a recognisance on the Stuart Hotel to see if it would be suitable for myself and several of my colleagues for a three-month project we have coming up in Derby in the New Year. We may be workers away from home, but we want somewhere to feel at home during our stay and unfortunately the Stuart Hotel did not tick the boxes for me.

Stopped here for 1 night with Gardiners Coach Holidays. Room was very clean, warm and comfortable. When we arrived we queued for quite a while before we received our keys as everyone had to complete a form with choices for dinner. The method of actually serving the dinner was not good, in my opinion. A member of staff would come into the dining room with two plates of food and call the room number (roughly in numerical order) which meant by the time I got mine, others beside me had already finished theirs and some main courses were cold. I had sticky toffee pudding and custard for afters and it was very nice. The breakfast was a buffet with plenty of cold and hot choices and was very good. The staff were very pleasant and eager to help if needed. There was no lift so we had to climb two flights of stairs, which was ok for us as we only had an overnight case but it might have been more difficult with bigger cases. On checking out, again, we were made to queue at reception until we handed our keys in, however, whilst queuing an efficient member of staff came along the line and collected our keys which meant we could leave straight away. ALL the staff worked hard and made our stay as pleasant as possible, I would stay here again.

Well all I can say really is I think they need new cleaners! Our room was very dirty and dusty! We didn't complain because I don't think changing rooms would have made a difference. The hallways were very dusty as well. The reception area looked clean enough and so did the restaurant and bar. I cleaned the room myself. Hopefully the cleaners could see the difference and take note! We had afternoon tea booked and well… we didn't eat it. All the cakes were from the freezer and u could taste it. Best bit was the coffee! The hotel was close to the town and bus station which was the best bit.

Breakfast - cold plates, cold food and a freezing dining area I left early as my hands were freezing and I was wishing I'd gone to breakfast wearing an outdoor coat. Staff were OK but the chafing ser ers were not hot enough. Coffee was from a flask, toaster wasn't plugged in and black pudding was rock solid. Sorry guys but this was not good.

Went here for one night with an Angela's coach holiday. Room was okay but not sure why there was a camp bed in there which we had to fold up. Comfortable, clean bed. Bathroom okay, a little small but clean with plenty of white towels. Excellent breakfast with lots of choice Full English or continental. Good bar with good choice of beer. Only thing that let the hotel was the evening meal . Not much choice only fish and chips or burger and wedges for main course. Also it seemed to take forever to be cooked, which was disappointing, considering we'd already maid our choices on arrival. We were only there for one night and the staff were very friendly and helpful.

The location is ideal for visiting Derby city centre shame the hotel is way passed its ‘Best' Western!! Booking on line was a disaster- tried ringing reception direct to amend my booking, they put the phone down 3 times and never called back as promised….. hotel looks rough from the outside especially round the back, see this when you park your car! Didn't get a warm welcome, room upstairs and corridors which were tired, worn out and scruffy. Not sure if all of the hotel is the same. So disappointed on opening the door- room was small with old large furniture crammed in. Dark wood which was sticky on all the surfaces. Lots of cobwebs hanging from the ceiling, skirting boards behind the door filthy, curtains had layer of dust along the top and nets were ripped and old. Bathroom had mould along the bath. Carpet was thread bare in large patch near the bed. Dividing wall very thin could hear man next door in the bath. I did leave a review card at reception but that's probably in the bin. It's a shame such a great location hotel is let down by lack of investment- it would take a lot of money to put right. Pity we won't stay there again.

Extremely helpful and polite Hotel clean, comfortable and good location. Parking is free but tight for space . A little difficult in a larger vehicle ! Overall , I would recommend this hotel as good value for money

Booked this hotel for an anniversary and birthday get together with my parents. While the reception and other communal areas are well kept, clean and up to date, the same cannot be said for our hotel rooms. Half an inch of dust on one of the canvas pictures, black mould around the bath and a very worn out carpet. Cooked breakfast was overcooked and tasteless.

We stayed her for one night. The staff were very helpful. The room had everything we needed and was very clean. The only negative was that we could hear other guests in the middle of the night, although it was Saturday night so people may have been out late.

A five minute walk from the Train Station, The Stuart met my expectations for service, comfort and cleanliness. My room a small double had clean fresh bed linen and towels and plenty of hot water in the shower. A good supply of tea and coffee was appreciated. The bed was cosy and comfy which gave me a good nights sleep. I had a drink in the bar, not the best pint I've ever had but not the worst, décor was a bit 70s. Buffet breakfast was plentiful with a good selection, very nice sausage and bacon. Only negative was a slight drain odour i kept picking up in my room and reception. I recently stayed at the Pride Park Travelodge, The Stuart is a better Hotel by far.

Loved the location and all the staff couldn't do enough for you. Restaurant was a little gem, although a little cold for some reason. Bedrooms need a overhaul, then the Hotel would definitely go up in my estimations.

This hotel is so tired and unloved that it has simply become a venue for the travelling worker, and I don't mean white collar worker. Dirty, dusty, cobwebs, failed light fittings hanging out of ceiling etc etc etc. Reception staff hadn't even been to look in rooms when I complained. Breakfast was awful and summed up by being accompanied by only instant coffee from a sachet.

the room was a state! unemptied bin, dusty, walls looked a mess from radiators being pulled off the wall, bath cover kicked in, however this was passable for us as it was only a place to sleep. what wasn't passable is the fact after an amazing night out we got into bed and my toes were wrapped in another woman's underwear that was 3 sizes too small to be mine which then made us wonder if the bed had actually been changed, after speaking to night porter who confirmed our name and room who told me he would be 5 mins with new bedding! I went back down 20 mins later to find he dropped the bedding off in the wrong room. I'm so disappointed and disgusted that I hardly slept at all!

Staff are incredibly friendly, lovely reception area. Room was grubby though, layers of dust on skirting boards, chairs and hard surfaces. If you're looking for somewhere cheap and central to stay it's….fine but there are other options. Didn't sleep well on the second night because the room was so hot and the fan provided was far too rattly to be able to sleep through.

Really happy with my stay! I slept so much better than I do at home. Stayed over a Fri & Sat. Friday night was noisy in the halls but Saturday surprisingly was very quiet. The bed was so comfy and better than my bed at home! I slept 8 hours so easily. Bathroom spotless. Furniture in the rooms are a bit dated/old but that doesn't bother me. I requested a room facing the carpark and was allocated one! :) I asked front desk if they had any herbal teas and they had plenty of teabags to share. Lovely touch with free tea/coffee/kettle facilities. Great location to walk into town. Only downside was that the WiFi didn't work in the room. My 4G phone signal was very strong though so I used my phone as a hotspot but it would've been nice to have faster WiFi to work from in bed. I would definitely stay again. I stayed at another hotel previously in Derby and didn't have a great experience but this was exactly what I needed. Carpark also felt really safe and well lit.

Staff were lovely and very helpful, Room attendents doing their best and seemed happy however there was so much dust on the bed lampshades curtains. Alot of cobwebs/ spiders on the ceiling and around the windows. Everything else was great, room service, bathroom spotless (tiny though). Alot of doors slamming throughout the night and early morning ( suggest door closures). Overall it was decent and cant really complain 4 the price.

I visited this hotel 2nd September Hotel receptionist was lovely the staff were lovely. Room spacious bathroom let it down just needed attention to detail. I was staying with a group, we (all vegan) had the vegan breakfast in the morning. Possibly one of the saddest offerings unfortunately. No tofu scramble, tomatoes pretty tasteless (please season, add flavour!) Sausages were actually nice. Mushrooms no flavour. No spread for the toast, shame because that's pretty standard and easy to do. Just needed flavour, vegans are masters of taste, easy with a zillion herbs out there. Great try, and could have been lovely. All in all a nice hotel, staff to be proud of.

The room was hot the hotel is in the 1970s staff not properly trained no bar facilities due to bad management send staff home early the grounds we a mess only cheap instant coffee available at breakfast

Please do not stay at this hotel ! Rats in car park , dirty rooms , food awful , staff unhelpful, rooms in need of total renovation. We were first put into a room that was covered in dust , stains on lamps, carpet dirty , unpainted walls , curtains falling down, bed needed throwing away . We were moved into another room which still wasn't clean and curtains were still not acceptable, dirty towels behind bathroom door but it was better than the first one and the bed was clean .

I booked this hotel as it was close to the station. I had pretty low expectation, but the Stuart failed to live up to them. Room was hot and the sound of running water all night pretty much meant no sleep. The only distraction came at 3am when I heard other guests in the corridor complaining ant the staff apologising. Overall I could not wait to leave.

This hotel is small, and on appearance from google images. It may not seem the most appealing of hotels. But don't let those looks put you off. inside the hotel is clean and well presented. The rooms are clean with comfortable beds, big TVs. The staff are extremely helpful and friendly, and I will happily use this hotel for all future visits to Derby

We stayed here Saturday night on our National Holidays coach trip. We had a family room 203 on the first floor, the room was very clean and tidy with a large flat screen TV, double bed and bed settee already made up for our arrival. Beds were comfortable and we had a choice of a thick or thin pillow which was good. We had no issues with the WiFi as other reviews had commented. Plenty of tea, coffee and biscuits in the room, which surprised us as normally these are rationed at hotels we stop over in. The room also came with air conditioning and a fan, we had the fan on as the air conditioning was poor and the room surprisingly stuffy. The evening meal was good and generous portions and a few choices were offered. Breakfast was full English and continental choices, yoghurts, cold meats, cheeses, croissants, pastry's, fruit, cereals, cereal bars etc. All staff we dealt with were pleasant and nothing was too much trouble. The only bad points were:- The shower got weaker the hotter you wanted it to be! The full English consisted of, bacon (looked boiled rather than fried?), sausage, hash browns, beans, half grilled tomatoes, scrambled egg and (tinned?) Mushrooms. I would have chosen beans on toast from the selection but no bread was out when I came down to eat. The evening meal if 3 courses took from 19.30 to 21.30 to eat, before dessert came most of the guests with young children had gone to bed! If the review had a "good" button I would have chosen that so a 3.5 is nearer the mark.

Stayed at this hotel 3 times now, great location and value for money. Everything we needed. Breakfast was lovely, nice bar area, restaurant was lovely and the staff were polite. Slept well, nice and quiet.

The room was fine and the food was very nice. However the wi-fi was terrible it would connect for a few seconds then kick u straight off, I tried for over an hour but without success, other than that the experience was good.

Stayed here on business and found the place to be tired and have dirty rooms . The showers were so hopeless that you couldn't properly clean yourself , not good while it is so hot and you have work to do . The surrounding area is a mess and the reception area smelt like marijuana in the morning . It's was cheap so I expect I got what I paid for, will definitely not be staying here again .

Great hotel in excellent location. Very close to city centre and all amenities. Comfortable rooms, free parking, good wifi. Everything provided that you could need. Would definitely return. Very clean.

I booked using my clubcard vouchers believing I had fully paid and was left with a 15 underpayment. Our breakfast had not been added to booking. No mention of no lift at the property and the corridor had a eerie smell. The room was large and airy, the spoons where not clean and had to be cleaned prior and the pull out bed was uncomfortable. I would not recommend this hotel for families.

The room was fairly clean, except for the walls which needed a wipe, due to black marks on them. The bed was a "double", however it was much smaller than a double & creaked ever time either of us moved on it. In addition to a very creaky bed, from our room we could hear slamming doors all night long- worst night's sleep in a long time! The toilet roll holder was broken & only 1 piece of toilet roll would come out at a time The whole stay which we had booked to ensure we got a good night's stay before we started our holiday was a nightmare! Would not expect this from a Best Western!

Hotel is run down ! Dirty rooms that smell stained carpets walls and ceilings , rooms were red hot couldn't sleep with uncomfortable bed and woken by a loud noise like a generator so had to leave really early I wouldn't attempt breakfast ! Kettle in room full of limescale and dirty cups and glasses

Excellent service and great staff and management went above and beyond or us and made us most welcome they had taken over the hotel two month previous and already they're making a vast improvement keep up the good work and look forward to seeing you all next year

We booked to go away for a weekend and they emailed a choice to bid to upgrade we ended up paying an extra £40 for a suite. They upgraded us to a room with faults they also knew it had. Also the room wasn't particularly clean there were stains all over the sofa. The shower was awful and it was very difficult to even wash our hair as the shower basically dripped. When we spoke to the manager he told us they knew they had a problem with the room and offered us to go to a different room in the morning for a shower (not so easy with a little baby). We paid for a breakfast one of the days and when coming down we were able to dish up half a breakfast and then over the space of 30 minutes the other things came out one by one. So the breakfast wasn't hot at all. However someone then came in after the breakfast cut off time and got a fresh breakfast cooked for them. We then complained as enough was enough and they offered a refund 4 weeks later still no refund and 15 phone calls and lots of lies from their manager Summit. Just be careful booking with this hotel. The staff that work there are lovely however the senior staff are liars so if you have problems with the hotel then you'll end up with it unresolved. I wouldn't go back and I visit derby a lot of times a year as I have family there!

I booked this hotel for 19th July 2022, which was the hottest day of the year on record. I booked because I struggle to sleep normally, so the heat was driving me crazy. I booked via booking.com and picked their executive room as it had air conditioning. I arrived and checked in. First impressions is that the hotel is old, worn out and needs some work, but you will read this from other reviews. My main upset was that the air conditioning was broken and clearly needed servicing. I entered my room to find it was turned on full blast with all the windows open, pumping tons of hot air around the room. When I walked into the room is was like a sauna and i spent 5 minutes trying to see if I could get the air con working. No! I went to reception and the lady said they had no other rooms available, so I left. I am now trying to get a refund via booking.com and have already had one request rejected. Poor!

Poor condition and needs a refurbish. Checked into an executive room with the air conditioning NOT working on the hottest day of the year. After three visits to reception I have given up and will suffer a sweat fest. I would NOT recommend staying here because why leave the curtains open and air conditioning failing when the 40 degree heat is pouring through the window. An absolute dump of a hotel

Stayed in a suite but the bed was so hard you couldn't lay in it well, pillows odd shaped and a mini fridge on the floor in the corner. Downstairs was very good though and staff great, car parking was very good at the back and felt safe

The hotel is in desperate need of renovation, lots of old furnishings carpets ect, needs to be updated to 2022. There's a lot if instances where there's hair dryers not working or in silly places (such as behind doors.) That being said, the staff are very polite make you feel welcome and I notice their hard efforts and appreciate it. I have only done couple weeks meetings here so I am unsure as to how the rooms are, but if you're going to do a meeting here I would recommend it, very accommodating.

Stayed here for one night as part of a coach trip package.. Only positive of this hotel is friendly staff experience from one staff member on the night time.. Other than that the hotel is a dive. Room was full of cobwebs and dust.. carpets scruffy. Bathroom was scruffy and there was black hairs in our beds! Food was crap on the evening , there was also a wedding on the night time and room was right above the room so had to endure very loud music until 12pm, never again..

Room opened to car park so moved as unsafe. Even with windows open & heating off was too hot. Bedding suited to winter and smelt bad. Drank from glass that smelt of disinfectant & was I'll for rest of stay. Met woman who got food poisoning at event there. Hit head on large tv screen too close to doorway. Avoid.

Torn net curtains,chipped bath , no security,no information of what's in hotel, restaurant and trying to get service in bar , don't expect a lot. Housekeeping was a laugh , on first morning we went to cafe just 50 meters away for breakfast, didn't know what restaurant was serving, when we came back house keeper said “ I was just about to finish your room “ and walked away . She had hung towels up and ???? Nothing was wiped down dusted or cleaned, don't mention vacuuming. Second morning no housekeeping at all Don't go there

Our room was not serviced in the three night we were there. We had to ask for a shower curtain. There was no remote for the tv, no toilet brush and we had to go hunting for more tea and milk. The room was grubby; not helped by not being cleaned whilst we were there. We checked in online in the days leading up to arriving as requested. When we arrived we were asked to check in again. I said no thanks we already have done and he muttered about a complementary check in; which it wasn't. They messed up our booking, so we not only had a less nice room than promised, but were told we had booked two rooms. We hadn't and I could prove it. We also had to wait for our room, although we were not early. Location is good for the station if you are going to Download, but otherwise we will stay somewhere else next time.

Breakfast terrible. Continental not worth it. Bread stale. Pastries dry. Only had 2 choice of yogurt. One toaster for all hotel guests!! We were told we had to eat in bar on our second morning as they had a wedding that day??!!!

I have stayed in a lot of Best Westerns with travelling for work and to be honest a lot are not great , similar to Greene king Iam not sure if it's a franchise thing but the standards are not great . Had a really small single room which wasn't very clean and in a poor state . Breakfast was a bit chaotic with orders all over the place but I have to say the staff were all really nice and friendly .. There's a great chicken shop down the road called Momos well worth a visit Free parking but I would rush back unless other rooms are better

This is the fourth time we have had afternoon tea, the experience was great the first and second time. Third time nice but not as nice but today they excelled. They have absolutely got it right cakes and sandwiches where lovely all freshly made. We have booked again, great value for money and a lovely catch up with friends. Well done we loved it.

This place is a disaster. It is old, smelly and has insufficient staff. The only good thing about this hotel was the General Manager. She was professional, helpful and hugely impressive. I have no idea how she has ended up at such a dead end hotel but she is certainly working hard to turn it around.

Booked in the wrong hotel...as the Midland is being otherwise used ! My mistake but won't make it again... Breakfast may as well be buffet as it must be like that in the kitchen....appeared within a minute.. Rooms basic and I had what was described as a suite...you get what you pay for I guess as the price was fine but it just didn't do it. Stayed 2 nights, room wasn't cleaned..wasnt mentioned.. Staff were pleasant enough...Agree with the 3 star rating as a whole.

We stayed in the junior suite for a night, check in was fine. On arrival to the room (328) we noticed we had 2 beds pushed together. Bedding and towels were clean (one large towel and two smaller ones to share between the both of us). The shower wasn't too good, small flow of water therefore took me twice as long as normal. The room was very dusty, carpet, sofa and seating stained. I would go as far as to say these need replacing. Breakfast - waited a while to be seated, the was then a further wait for hot water, butter and bread. Cooked breakfast was brought out within 20 minutes, it wasn't anything special. We got a good night sleep and it's free parking. If the price was right we would return as we only used the room as a base, but would probably eat out.

If you want a good night's sleep I don't recommend this Hotel, the walls are paper thin so you can hear your neighbours and people coming and going in the corridor outside (The big gap at the bottom of the door didn't help). There was a screeching noise in the room (seemed to come on when people used the water in the adjoining rooms). The room was very small (basically just room for a bed) and had a view of a brick wall, and the shower was minuscule. All in all the hotel is very tatty and it seems like it's been left to rundown. Spend the extra and go somewhere else!

Recommended as near location of course. Staff very friendly and helpful. Facilities not great. Wifi not good. Safe didn't work. Air con didn't work (but could open window). Carpet grubby. No hot water from very old shower head…… list goes on

Hotel very clean and quiet only issue really was quality of free wi-fi didn't use any of the facilities like bar and dining room as bit expensive and can eat out very cheap locally - staff are very pleasant and helpful - good free car parking

The front of this hotel is deceiving - the modern-ish entrance hides the dated rooms inside. Rooms (at least the downstairs one we stayed in) could do with being brought into 2022. In particular, the ancient windows need updating to resemble something which functions as a window. Generally clean, although very dusty on windowsills and the chairs within the room. Staff were generally not interested apart from one member of the team who was welcoming. If you want to stay in a chain hotel, spend the extra money and go to a Premier Inn.

One of the dirtiest hotel I've ever been in if not paid upfront we would have walked out .Seeing hotels were closed during COVID you would think it would be the ideal time for a clean .Shower just a small flow not enough to wet my hair ..Was going to sit on chair to do my hair then looked at it Ho my god needs to go in skip sticky and stinks .Just glad we didn't book breakfast.Went next door to a cafe great breakfast and lovely staff

Been here a lot over the month and had breakfast many times. I have got to say it as been outstanding. Nothing is to much trouble for the staff here and everyone wants to make it feel like home from home. Such a wonderful experience. Highly recommended you try it.

Hotel looks nice on trip advisor but it's an absolute shambles. Showers are cold and barely work, rooms are extremely small. Staff are great at least the ones that I dealt with. If I hadn't prepaid my booking I would have walked our immediately due to the room size. Avoid this place at all costs.

The hotel is old and in need of a very good clean and some maintenance, we took the upgraded room option and have stayed at lots of Best Western Hotels but this one was just about average at best. Some of the hotel staff seemed almost deliberately slow. The overall room would have been ok if it was the cheapest there but it wasn't. I did however love the little touch with popcorn and sweets. The location of the hotel is perfect for the city and shopping. Overall I would look elsewhere to start but this is an average get your head down only hotel if you don't mind that. I have stayed at worse hotels but honestly with a little work this hotel could be amazing

I visited Derby for business meetings. I booked Stuart due to very central location with free parking. I didn't have any problems during my stay. Room was clean. Service was good. Sumit in particular gave a very warm reception.

We stayed here for 2 nights for a wedding. We booked in and that all went well the room was small but clean had trouble finding the kettle and tea coffee sugar but we did find it all in a draw but not much of any of it for two people. So Friday night and two elderly people in our party looking to get food only to be told the restaurant was not open so would have to eat elsewhere. We went up the road and had a lovely food got back to the hotel and had some drinks in the bar all fine when the young lady was doing the bar but then a man came to do the bar who was hopeless. The barman if that's what you call him did not know about spirit measures or how to pour a pint having to ask for every pint to be topped up and being given vodka instead of gin and then he had no till and had trouble adding up. The next morning got up to get ready for the wedding I started to run the bath could not turn the cold tap on as it was just spinning round so had to reach over to hold it still very difficult to do as it's place in an alcove. I had a shower in the end which was fine. We went for breakfast the young lady who was on duty was very helpful took our order for cooked breakfast and scrambled eggs on toast and told to help ourselves to cereal and drinks which we did the scrambled eggs came but it was an over cooked omelette and was like rubber. The sausages on the cooked breakfast where over cooked had trouble eating them as so tough the rest was ok. Another member of staff ask if everything in the room was ok I explained about the tap in the bathroom and being unusable he said he would get it fixed later today I also told him about a constant tapping sound from the heating pipes which made it difficult to sleep at night but he did not seem to want to know about that. So that's the good part now onto the wedding. We went to the service at the church and arrived back a couple of hours later with staff walking round not seeming to know what to do the drinks for people on arrival not ready and when they did start they soon ran out of orange juice and took an age to get more. The bar was not well stocked and soon ran out of draft beer and no ice available for drinks and the staff did not seem to know if they could get any. After a few complaints from others in the wedding party they sent someone out to get more ice. The horderves served as guests arrived where still frozen in the middle. We moved to the wedding room and we're seated for speeches before the food being served. Soup to start leak and potatoes what could go wrong well let me tell you it was burnt not sure why anyone would serve it to guests even had the black lumps from the bottom of the burnt pan in the soup and that's all you could taste. Well on to the main roast beef looked like something the cat had brought up shredded with mushrooms in it and served with mashed potatoes peas and mushy carrots yes mushy carrots oh and burnt gravy to go over it not sure what chef would serve it. Well pudding was edible meringue with strawberries green leaves left on cover in what tasted like spray cream on top with a ice cream sauce round the edge far to sweet and badly presented. I felt sorry for the bride and groom who could do nothing. Many guests complained to staff but they seemed not to care about it. Very poorly organised staff made the service slow and that can only be blamed on poor management. The evening went fine a good buffet and disco all went well. If it was my wedding I would be looking for a refund on the food in the day as completely spoilt a beautiful day which you will never get back that day. They never turned up to fix my tap or the tapping noise in my room reported to the staff again not sure if it will ever be fixed room 126 if you get it bad luck. Warning don't book a wedding here I felt sorry for the people setting up a wedding on the Sunday hope it got better for you.

The restaurant was not available due to wedding parties using it. The breakfast was the worst I have had. The bar was not very inviting. The rooms were very tired looking but were clean. The shower was unusable.

A very tired hotel, with severe lack of breakfast facilities, and a poor experience in trying to obtain a refund for breakfast. What is classed as a junior suite, the room did not live up to expectations. Despite knowing 2 guests would be in the room, only 1 towel was provided

We stayed here for a wedding. Staff were polite and friendly on arrival, however we were a family with a toddler and buggy & were told they didn't have a lift so we struggled to take all our luggage up 2 flights of stairs to our room. Another guest had to help us, not any of the hotel staff. Room was basic but clean. Not enough staff on shift to cater for a wedding. Its like they couldn't cope. Ran out of glasses. Card machine went down in the evening so people who didn't have cash couldn't buy a drink. The wedding room was too small and all the tables were really close together. Breakfast was a shambles. Came downstairs to people waiting for tables and 1 member of staff rushed off their feet. Not enough tables or chairs for people to sit at. Was ridiculous. I felt terrible having to ask the waitress for a cooked breakfast but if I hadn't, I don't think I would of got one as she had no intention of coming over to ask. Luckily you could also help yourself to tea & coffee, cereal etc. Just aswell as had hungry children to feed. I definitely wouldn't recommend staying here or having a wedding. The way the hotel is ran is not satisfactory. They need more staff on and to be more organised. Extremely disappointed.

The hotel is dated and the room booked as an accessible room is not. Access to the shower meant a person had to be able to walk into the show. Combination of corridor size lip on shower. Access to the room was via a narrow corridor and required 2 * 90degree turns. And the angle of the door required the same again - it is very tight for anyone who has anything other than slim wheelchair. To enter and leave the corridor which the room is on there is a manual door. The duty manager suggested it is acceptable to have to ring reception to be let out of the corridor. Finally we were due to stay their to conduct a disability review in the local area and had booked a meeting room. Access via the inside of the hotel was via a door and corridor that was not accessible. It was suggested it is acceptable to leave the building and enter via another entrance. We didn't stay in the hotel after seeing this and booked elsewhere as we didn't find this acceptable. The duty manager couldn't see that this was problematic or discriminatory. The hotel was dated, sign outside falling off, water pouring out of a tube on the roof. All in all the images on the Best Western website are not representative of the rooms we saw, downstairs and bedrooms.

Tatty hotel, overpriced - there was no lift and no offer of help with suitcase. I was met with the news they could not provide food as the restaurant was closed. Decor throughout is very tatty and tired. Constant emails for 2 days before visit with the same information.

the best bit of this hotel is the promotional photography. I actually picked up the photo on a laminated card in the room to say to my partner "wish we had this room" and then realised we did!!! Even if the room we had was a single, it was still tiny. Needed a 3 point turn in the bathroom so you could sit on the loo and still knees were under the sink! No restaurant open on a Friday night, no cooked breakfast, a stand for the case in the bedroom but absolutely no room to open it to use..... I could go on. A young staff who were very pleasant but they will learn nothing about the hospitality industry here. Seemingly not cleaning rooms due to COVID, surely this should be imperative. Do not stay here. No idea how Best Western are allowing this standard.

Worst place we have ever stayed in the uk. The hotel is clean but very worn and jaded. Staff are lovely but they have some very strange practices. No cooked breakfast so you have to go out to the greasy spoon next door. no make up of rooms “unless requested” and apparently leaving the PLEASE MAKE UP MY ROOM sign on your door from 9am until 10.30 pm is not enough to prompt a change of towels and empty of bins. Small room and gymnastically small bathroom. It was like being on a cruise ship without the benefits of cheap booze and bright sunshine. The hotel bar has a very poor stock with no single malt from any distillery anywhere in the world. All in all it is charmless place to stay and when I complained to the general manager he had the temerity to suggest that the service was ok because of covid. Clearly all the other hotels I have stayed in recently do not share this view. I repeat, worst hotel ever in the uk for me and it undermines my confidence in Best Western as a chain.

Comfortable clean room for one night but the hairdryer didn't work and there were several bags of laundry blocking the corridor and fire exit outside my room - see the photo. Breakfast was pretty meagre fare but you can't expect too much for £44 B&B in a city centre. Free parking.

Terrible nights sleep thanks to knocking sound in wall all night and extremely uncomfortable bed. Incredibly worn out room; worn carpet, broken furniture, mold in bathroom, AC unit broken. After little sleep even the coffee at breakfast was undrinkable. Staff were pleasent but no one available to check out when i left.

I held off writing this year back from customer services after I complained on my feedback questionnaire. But after their response and pathetic excuse for “compensation”, I am now writing this. All of the information provide is truly accurate as reported to the reception manger and on the feedback. I arrived at the hotel and from the outside it looked pretty nice, reception was bright and clean and looked newly refurbished. Checked and then was pointed in some form of direction to my room which was on the second floor. I travel down the Warren of corridors and up the stairs to my room which was a junior suite (which I paid to upgrade to). This is where the good bit ends. I walked into my room it was was little more than a normal bedroom with a sofa squeezed into it. Main room - the room was ok. The furniture was tired and dated. The bed squeezed every time I moved and was two. Singles pushed together. No kingsize mattress, just two singles pushed together allowing me to sink into the gap between the two mattresses. The bed linen stained. The pillows I had booked the room for double occupancy and only had two pillows on the bed. The spares were in the wardrobe, unmade. I had then make them up myself before use. Now, another problem with the pillows is not one of them matched. 3 different sized fibre pillows and one feather, leading to an awkward sleep. The pillows were extremely well used, lumpy and horrible. After making up the bed I decided I would sink into the sofa and relax, how wrong would I be! The sofa was broken and had been fixed by inserting a plank of wood under the cushions which did not give way at all! That's right, you're practically sitting on a wooden bench with a thin cushion on it. I decided to lay on the bed and watch TV, which I did, but then decided it was too uncomfortable because every time I moved slightly it would squeak like mad. Not that it would normally bother me but because the walls were so thin, I didn't want next door think I was up to anything. I went down to the restaurant which I was assured would be open from 5-8pm, I went in and waited, no one was there to greet me or seat me, so off I went to find a shop for some food. I got back had some nibbles and then went to have a bath thinking I could drift away in a hot tub of water and relax, but yet again, how wrong was I. It was 3/4 tub, not a full one so I was crammed in like a sardine! So I got out after about 15 mins only to find I had no towel on the room so had to dry myself with the bath mat and head down to reception, who kindly sorted me out a towel for the morning. I got into bed to sleep, but I new after 10 mins of being in bed that that was not going to be as easy as it seemed. You can hear every car and person pass by the hotel. The walls are that thin that I thought the neighbour was actually asleep snoring in my room. In fact he may as well have been in the same bed as me! After about 2 hours sleep, I got up to have a shower and pack up to get out of the absolute hell hole. I jumped in the shower only to find Luke warm water and looking at the sheet head, it had not been cleaned in a while as there was a black scum on it the when a finger is tabbed over it, comes straight off. That REALLY made me feel clean! Anyways, packed up and went down to check out. I informed the reception manager about all the issues, she's didn't seem to care really, just said that she would pass it on (which I'm doubtful she did as she didn't take any notes of the faults). I then managed to escape hotel hell and carried on my day. DO NOT STAY HERE IF YOU ARE EXPECTING A DECENT NIGHT SLEEP! READ THE REVIEWS, LIKE I WISH I HAD!

I was there as part of a party of around 50 for a Dinner Dance, have been there before Covid struck for the samw event and you could not fault it. What a difference experience it was this time ! Starter of Prawn Cocktail just Prawns on sauce on lettuce, no tomatoes, cucumber oe even a slice of lemon ! Main course was served on freezing cold plates, food was barely warm, and they bought our table a small dish of veg AFTER we had finished our food ! Only good thing about main was the chicken was lovely and tender, but only warm ! Dessert I had Apple Crumble and custard, a decent portion, but again only warm. The hotel DJ did a fab disco, so well done him. Then there was breakfast ! Only continental breakfast, Not the full English as well as have had on our last stay ! Apparently, There was no chef ! Bagels were rock hard and not edible ! Constantly running out of food and having to wait. There was only one staff member in the restaurant for most of the time doing her very best to help with the receptionist coming to assist when she had no one at the desk. Definitely the fault here lies with the management. I felt sorry for the staff/lack of having to deal with this. Will not be going again, very dissapointing.

So bad it was funny On checking in our booking was not on the hotel system. Radiators had not been turned on, so cold room. Had to play hide and seek to find the tea and coffee, it was hidden in a draw. Both rooms we stayed in were large, bed comfortable, bedding was clean and fresh. But lacked mattress/pillow protectors. It looks like the hotel are trying to decorate, but looks like touch ups, paint splashed over the bedside table and phone, clearly the decorator needs to put their glasses on. Room only set up for one person ie only one set of towels and toiletries. Asked for another set of towels, was brought a hand towel. Asked again for a bath towel, was brought two hand towels! After day one toilet stopped flushing, cistern would not fill with water. Moved room. Sunday 7.45am the music started in reception. 10 mins later an alarm started across the road. A very disappointing Breakfast experience - hot selection only breakfast baps which consisted of precooked bacon/sausage, scrambled egg which is warmed up in the microwave, bacon was rock hard on the first morning, slight less brittle on the second morning. Juices tasted watered down, tea/coffee pre made in flasks, unpleasantly stewed. Danish pastry, crumpets and bread left uncovered. No tongs. Fruit consisted of limp looking apples and oranges. Unfresh Danish pastries. Service was like a faulty towers experience ; ) On the plus side, great location for the town centre. Reception staff were excellent, professional and friendly, they did their best to rectify the issues above. However management did NOT reply to our email detailing the above! Our hope that the new management would take on board feed back and make improvement sadly fell on deaf ears.

The wifi in given room was poor even though I asked for good reception, once moved it was good. Not told on check-in that restaurant would not be open, even though given a menu to peruse! Breakfast choice much reduced compared with 2019

Everything in this hotel is a bit run down. Staff were very good and the location works well for the city centre but otherwise not worth the price. There are other hotels in the immediate area that are better

I have stayed in The Stuart in Derby many times over the past 4 years. My experience has always been good, the staff friendly and helpful, the hotel clean. I think some people expect prefection for £70 per night, but I don't! For the amount being charged per night this hotel GIVES EXCELLENT VALUE FOR MONEY.

Welcoming, Friendly and Efficient Staff - we were made to feel very welcome nothing is too much trouble!! Calm, relaxed, and spotless environment.. Although we didn't eat breakfast the continental spread offered sounded lovely, Drinks in the bar (white wine) were of good quality and reasonably priced .. great location to explore central Derby..short walking distance to the main town /shops /bars etc

Visiting here for a family wedding. We decided to pay more for an 'Executive Room' but don't be fooled by this heading. Yes, you got a bigger room, with a sofa and a coffee table included. What you don't know until you walk into the room, that you actually have an outdated, tired looking, dirty and musty smelling environment. There was two of us in the room, but the hotel only provided ONE TOWEL! It took three requests for one of the staff to bring us another towel. Not a difficult one to put right! We also discovered that we had NO HOT WATER!! The hotel then changed us to another room. That room was a slight improvement but again it was not clean and had that tired looking musty smell. It had hot water but the shower wasn't great. Now onto MEALS! The hotel was informed in advance of our menu selection as there was about 20 of us. Some guests were vegetarian and/or gluten free. Their evening meal menu was very restricted and nothing on there suggested anything was gluten free. When we asked the staff, none of them were sure or how they could accommodate someone with a gluten intolerance! One of the menu options was Salmon, so this was ordered as it was the most unlikely dish to have gluten. After about an hour of sitting there at the table (remember, this was all pre-ordered!) , Out came a small piece of salmon (probably bought from a local supermarket) with a carrot and 4 small pieces of sliced potato. that was it! This was raised with the Regional Manager who was helping out who also queried the size portion but didn't actually be pro-active and question this with 'the chef' before serving it up? I ordered the mixed grill and asked for the steak to be medium rare. It came overcooked! In fact all those who had the same order had the same outcome. other guests sitting down who were part of the wedding party also had issues and complaints about their meals, not just us! One of the dessert options was Sticky Toffee Pudding. what was produced was Treacle Sponge!! BREAKFAST: Continental breakfast on offer. The bread put out was dry, there was cold meats that were left out in the warmth of the room and not in a chiller, so it looked so dried or actually probably not fit for human consumption. A cooked breakfast was on offer. Eggs, bacon sausage, baked beans and mushrooms. Eggs, could be scrambled or fried. No option for poached or boiled eggs? No, the chef did not know how to do those! (he's a chef, right??) My 'cooked breakfast' arrived. not very warm as it was served on a cold plate. Scrambled egg was about a tea spoon full as was the baked beans. Bacon and sausage were ok but only 'warm' as not helped by being on a cold plate and probably left on the side in the kitchen for about 5 minutes. Again, very poor! We were fearful about the Wedding Breakfast later in the day if this was the standard of meals. To be fair, this actually turned out better than we thought. The room of the wedding breakfast was set out really nicely. A big difference to the experiences of the past 24 hours!! After the meal, we were asked to vacate the room so they could prepare for the evening party. We had booked to stay in for that night but were so fed up and demoralised by the very poor hotel standards, we decided to packed up and go home even though the weather was very poor with heavy rain. Better than suffering another night there! I will point out that the staff were very pleasant and helpful. The Regional Manager was on site and trying her best to take on board all the comments and feedback. From my perspective, there is a massive amount of improvements need in that place and was very poor value for money. Best of luck for those who have booked in to stay there!

We had an overnight stay here following a wedding we attended, on first impression the lobby was inviting and modern, friendly staff, easy check in process, however walking to the rooms and on entering the rooms they were very basic and old, cleaning standards well I wouldn't say they have a standard! The furniture looked like it had been used since 1930's, the dust and cobwebs in the room and dirty marks up the walls. The telephone was dirty!! For us the standard was definitely not worth the money we paid!!! The actual wedding was lovely staff very attentive and welcoming, food supplied was lovely! Just a shame the rooms let the whole experience down!!

Stayed at this hotel & have never had any problems or complaints, not this time. Checked in to find we had been allocated a single room, ground floor as requested because my partner has trouble walking. So we had to return to reception to ask for another room, which we got, but heavens, it hadn't had a good clean in a long time, dust, cobwebs, finger marks all over, grubby furniture & carpet. Only 2 pillows, rang & asked for 3 as my partner likes to sleep with 1 between his knees, was given 2. Went in for breakfast to find no sign of staff anywhere & a very sparse continental offering! I even had to go looking for plates, still no staff. We then realised no cooked breakfast was available, a member of staff, well I take it she was, no uniform, eventually appeared after we had made do with what was there, added some more cheese & cooked meat. Should have stayed another night but decided to cut our losses & leave. Pleased it was 2 4 1, won't be returning.

Good points- Hotel is only 5 minute walk from the train station, free parking and the staff are friendly. Bad points- Hotel is dirty, bed was very uncomfortable and no hot water for the shower or sink. Went to Brenda's cafe next door for breakfast. This was good and is open 7 days a week

All the staff are helpful and they are always there when you need help or something doing Comfy beds and best service provided in bar I definitely come back again One of the best hotels I've stayed in. The central manager go above and beyond to be helpful

Stayed here last night but would not stay here again! The bathroom was not very clean. No power in the shower The bedroom was dusty and the carpet is stained and both the sofa and the carpet have not been hovered properly. The mirror was dirty Not a double bed, but two singles put together so there is a gap in the middle, therefore not a comfortable night's sleep. Double glazed window drafty and you can hear the road as the window is not sealed properly ( i fit windows) Cobwebs hanging from the ceiling website states our room should have had cookies included in the tea and coffee items but there weren't any. It also states slippers but again these are missing. We went down to breakfast at 9.10 to find a very poor selection and amount of food, and was told there were no further pastries as breakfast finishes at 9.30! There were couissants at all. The toaster took forever. We weren't even offered the cooked breakfast. There was no manager on duty to complain too and the duty manager is not authorised to deal with our complaint. Other guests were also complaining of similar issues with their room and the state of breakfast.

we walked in to check in on a Monday 24th at around 23:00 where we were being stared at by a very drunk man that looked like he had just walked in of the street he had what looked like red wine stains all around his mouth and on his teeth as we were trying to check in the man introduced himself as the general manager of the hotel how unprofessional this is not the way people should be greeted in to a hotel I feel so sorry for the two guys behind the reception they looked so embarrassed

This room is off a stairwell and therefore subject to a lot of passing noise throughout the night. It was described as a standard room lol. I have stayed at the Stuart on a number of occasions with no issues just avoid this room.

Bathroom was dirty, black mould around taps that actually dislodged and floated in the bath when filled. Black mould around handles etc in the bathroom. Uncomfortable sleep as bed was 2 single bed put together very badly.

Did not eat in the hotel but room clean and tidy. Staff and management very friendly and a friendly atmosphere in the bar to unwind. Would definitely use again for a short stay as very close to the centre and a short walk from the train station.

This was my first visit to the hotel. It's located close to the City centre and rail station and has off road parking. The staff were very helpful. Particular thanks to Sam and Adam. I was staying on a room only basis. The reception and bar areas were clean, tidy and smart. It was noticeable that all reasonable steps had been taken to make the hotel as Covid-19 safe as practical. My Room........I had a standard double room on the ground floor at the rear of the hotel. It was clean, well serviced and very warm. The facilities were exactly as described. The bed was very comfortable and the en-suite bathroom practical and clean. The size of the room did mean that there wasn't enough space to sit at the desk easily because of the proximity of the bed to the desk. That said, I cannot complain as I was given a free upgrade from 'Cozy Double' to 'Standard Double'. This is not a luxury hotel and they have never claimed that it is. For me as a solo traveller it met all my needs. I was very happy with my two night stay and have already booked another stay in April. Thank you to all the staff, never forgetting the housekeeping team without whom, the hotel couldn't operate.

Staff really friendly and helpful. Food very good, hot and tasty and great prices. Room Great for family. Bar prices reasonable. Bed, breakfast and dinner great value. Highly recommend. Will Stay again

Good quality. Good and friendly service.... Difficult for 2 people to move around due to the choice of furniture for the size of room. Bathroom extractor fan was broken although fixed quickly, it was inadequate

Very average hotel, Have ued it in the past but perhaps not the best choice in the future. Staff , I must say were very helpful especially the pregnant lady who even served us drinks as the bar was closed early due to shortage of staff. No breakfast available although booked as again shortage of staff which seems to be mentioned by reviewers over some period of time. No mention was made about a bedroom package of food but that wouldn't have been pleasant anyway. What was disappointing was the fact there was no shower gel or shampoo in the bathroom which is the first time ever I have experienced this in a hotel. Again I should have looked at reviews as others have mentioned it and apparently you have to ask staff if you want such luxuries! Overall, it's seen better days and the fact than management never give a reply to any criticisms on here generally means they have no answers or simply do not care as opposed to the matters being short term staff shortages. Try Jury's Inn or similar next time where the hotels are better run by management

First of all the staff were excellent. However the room was like an ice box when I arrived. It was swiftly repaired by one one of the team. The breakfast didn't happen as we discussed it and the thought of it arriving in a bag to the rooms didn't appeal to us. Rooms were not the cleanest for the prices, it's a shame because it's in a fantastic location, free parking and could have been so much better. Sleep what was that as the function room below us was in full swing

Room not double glazed, window needing replacement as doesn't close properly. Defective heater provided as room central heating not on. Hotel desperately requires refurbishment. Floors, walls and ceilings all marked. No basic room refreshments I.e tea coffee/water. Constant leaking gutter with dripping water which is easily heard due to single glazed window. I would not stay in this hotel again

We stayed here 1 night as I was back to visit my mum from Norway. Had seen some dodgy reviews but I got the hotel for £8 for the night through hotels.com and some points id saved so couldn't moan. great location next door to Brendas cafe... We arrived 21st Nov around 12.30 and were told no rooms.. they let us freshen up in the toilet and saved our luggage as I was going out for lunch. When we got back around 17 the lady was brilliant. She was dealing with a difficult customer but dealt with him very well. She was good with us and we were checked in in minutes. The room was surprisingly big and very very clean. the beds were firm and good and pillows were fine too.The next morning I thought we checked out at 12 but it was 11. The kind lady said no worries stay until 12 as not so many new bookings next day. Nice touch. overall great stay, friendly staff, the pregnant lady was very very polite and friendly. but all staff from the first guy at reception to last lady, they were nice friendly and fun. Would recommend and id def stay again as location to trains and city is just perfect.

The radiators did not work and on previous occasions we were only provided with one bath towel between the two of us. On one occasion we paid in advance for breakfast and found it would have been cheaper if we had not paid in advance, We have provided feedback but n body has contacted us with any apology.

Menu very limited and food was what I would describe as industrial. Room was clean but the central heating pipes knocked throughout the night. After being fixed there was then no heating. Lighting in the room was poor and it was difficult to see to put on makeup. Staff obviously untrained. Manager did her best under what were difficult circumstances.

poor check experience, assume everybody has a qr reader or smart phone to check in, you dont get this messing about in other hotels, cold room and radiator turned off on the coldest day of the year, fan was noisy in bathroom also

I visited this hotel in November 2021. On the Saturday evening I was woken by an argument in an adjacent room. This was reported to the Duty Manager who was completely uninterested in resolving the issue. I complained to the Operations Manager after my stay and did not even get the courtesy of a reply. The management are completely uninterested in the customers. There main focus seems to be up selling room upgrades. Poor value for money and poor service.

The staff at the front desk were helpful during the check in process, providing directions to the room and taking my order for my breakfast bag for the next morning. However, when I arrived at my room, I noticed that the floor had not been vacuumed very well - there were plastic tags like the kind attached to new clothes on the floor. This highlights that attention to the cleanliness of the room after cleaning was not adequate.

Unfortunately this hotel was disappointing. We always stay at Best Western Hotels and this hotel just let them down. There was no breakfast available (which we booked) but instead a bag of "breakfast buttie", kids juice box & an apple with a coffee alternative that was vile. The room itself would have been "cheap & cheerful" but the lighting was poor, bed too soft & was not vacuumed. The lighting was dim & flourescent (if you can even have such a mix) and the walls were paper thin. Overall, not a great stay even if it was only for 12 hours. The staff were pleasant however and there was free parking.

Stained bedding. Room smelt of cigarettes. Dusty. Stained carpet. No heating in bathroom. Dirty bathroom. Poor water pressure. Drafty, dirty windows. Needed redecorating. Breakfast awful. Bed rickety. Cold. Overpriced.

I stayed for two nights with my wife and friends for a sociable weekend. The hotel was spotlessly clean, and, even though we were an hour early the friendly receptionist checked us in efficiently with a very friendly warm welcome. The receptionist explained that due to Covid the restaurant would not be open for breakfast. Instead a hot breakfast roll would be delivered to our room. I was a little disappointed about breakfast but, I wasn't disappointed about the roll which was quite large and contained sausage, bacon and egg, plus orange juice etc. etc. The only thing I could comment on but, they did a great job and the room service breakfast was fine. Our whole stay was successful with friendly staff, clean rooms and a weekend with friends. Successful - Yes, would I stay again - Yes.

Overpriced for the room. It feels very outdated and wasn't very clean. cobwebs on the ceiling etc. No soap available and I couldn't get hot water in the shower. The only good point goes to the plug sockets near the bed.

Firstly actually booking a date for the meal was problematic. When I phoned the booking could not be accepted and I was advised to do this via two email addresses. A booked date was finally agreed after much confusion between the two emails. On arrival at the hotel no spaces were available. On entering the hotel there was no one to greet at the restaurant so the hotel receptionist tried to assist. Finally someone arrived and we were seated and given a menu. We were advised we were not able to order the mixed grill or the 8oz sirloin steak (although 8oz steak was supposed to be included in our offer) - we could alternatively have a 4oz steak due to it being a groupon offer. We chose several options from the menu but were advised that most were not available at that time. We were eventually told we could have an 8oz sirloin steak but would incur a supplement but when queried were told there would be no supplement. Coke arrived in a can and no alcohol free lager at all was available. Our starters arrived but items were incorrect or missing from both. The main meals were ok but with a lot of confusion between the staff the actual length of time taken for our meal was two and a half hours which seems unacceptable for a two course meal. I would rate the service we received as 'very poor'. I would suggest the communication between Groupon and the hotel should be improved so customers know beforehand exactly what to expect.

Very helpful staff who went above and beyond to give great service, especially the women at reception and the new general operations manager on the night of my stay, 3rd November. Thank you, much appreciated!

I honestly haven't stayed in a hotel as bad as this. There were cobwebs on the ceiling, dust everywhere and the edges of the carpet were filthy. Outside our room was a bucket catching rain water under a hole in the ceiling. For the price we were really disappointed.

We only stayed one night and briefly used the bar. The hotel was clean and comfortable with free parking on site. Just a 5-minute walk from the Derbion Centre and the railway station, so perfect for what we needed. Would stay here again.

Ideal location in city centre but away from hustle and bustle. Friendly staff and quick check in. Rooms are very basic and a few stains on walls and carpets, also the coffee/tea in the room didn't taste good but nothing to majorly complain about.

A good hotel in a great location. Friendly, helpful staff who were willing to help and assist if needed. The building to do with some redecorating to freshen up the appearance, but all in all a nice place to stay.

The room was not very clean and was very dated. It was described as a ‘suite' but was just a normal room with a very unclean, ripped sofa in it. The bathroom was extremely unclean and dated. The ‘king size bed' was two single beds pushed together with lots of broken springs which made a loud noise every time we moved…although the location was ok, I would NOT recommend this hotel. I'm sure there just be better ones out there. It was WAY overpriced for what we got. Really disappointed!

Single duvet on the double bed.. Loud noises like airlock in pipes at midnight 1st night and between 8.3p and 10.30 next night. Resturant closed at weekends. Nothing online or in lobby to advise. Bteakfast (included in room price) was a roll. Only 1 portion arrived 1st morning (and was inedible). Told staff no breakfast 2nd morning and 2 portions turned up. Shower was rubbish and plug didnt work in the sink. Shortage of bathtowels so only 1 per room. Several friends also stayed here at the same time and had similar problems. Just horrendous.

The room had mould all over the floor, damp and cold as heating was not working. They were about 3 side lamps but none was working. The room was like a box we couldn't get were to step especially with a child.(pictures and room number on request). I just hope no one else experience what we did and every room that have this problem get repaired before giving them to guests.

0 out 5 Not clean at all. I have stayed in hotels around the country but this was pure unhygienic. With covid around this hotel should know better dirt stains other guest drinking glass. pay this amount of money for trash we both Checked in and checked back out straight away manager was un helpful as well

The hotel was very short of staff .the breakfasts was fine but had to send out for brown bread .The evening meals ,the starters and puddings were good but the main courses were overcooked or reheated and were of a poor standard .Because of COVID the staff did not enter the rooms during our stay which was a very good idea .None of the rooms had walk in showers which was very difficult for the party that I was with and they ran out of non slip bath mats our tour manager had to order some from Amazon ! I cant understand that while the hotel is not busy at this time baths are removed and showers put in . I will not be recommending this hotel to my friends , until showers are installed

This hotel like all hotels was very short of staff but what they lacked in staff they made up for with a massive great big Heart, they also struggled behind the scenes trying to get food with all the shortages every day they coped we believe the staff and management need a good pay rise

Hotel reasonable on outside. My room a little bit small. Shower on cold had power but when hot water was put on power dropped very low. Breakfast was in paper bag reasonably quality? Evening meal was not the best l have had for £30

Needed to check in online which wasn't easy for us as neither phone recognized the QR code, may be ideal for some people but not for people like us who aren't very techy. Rooms were decent size and had everything you needed. Free parking and very close to town. The receptionist was very helpful and really friendly.

Very basic hotel but cost effective for city centre stay with car park. Very warm room so needed fan as window did not open far. Had to pre book breakfast to be delivered to room; I would not have paid for breakfast option had I known. One breakfast did not arrive and the one that did was very disappointing. Awaiting refund for this.

well i paid for upgraded room and room was still poor for money breakfast in room was poor rubbish left in draws and no soap shampoo suppied in room had to ask and was told i have to pay for a bottle of water in the past best western have been good but if this is what they standards are now then its sad

The Best Western Stuart Hotel is very close to the city Centre and quite accessible. The staff, particularly reception staff are very polite and welcoming. The room we got is good size with very decent bed. The Carpets need attention but all in all this is not a bad hotel at all. The rating says its 4 Star but I would say its a good 3 star. Onsite Parking was a great help.

I booked a meeting room to hold some interviews and was so impressed by the hotel's attention to detail. There was directional signage already up when I arrived. The room was also set up in an interview layout, with bottles of water and coffee/tea all set up. It made my job so much easier, not having to rearrange the room and go looking for drinks... and I'm sure set the candidates minds at rest that they could easily see where they were going, and could have a drink before they came in. The staff were so friendly and helpful, and almost second-guessed what I needed.

Room was half painted one colour and the top half another literally just been left half painted, blood on shower curtain along with hairs in bath, meant to be a king bed but was two singles punched together so gap in the bed, double quilt in king cover so lots of excess sheet. The room was awful, although we did get moved it was a double bed which the leg was broken and although it was clean overall needs a good refurb, window was held closed with toilet tissue in the handle. Horrible smell in landing area and bathroom, like sewerage really by far one of the worse I've stayed in.

All that I said in my previous review of here still applies, had another great couple nights here, handy access to petrol station at end of street towards shopping centre, good shopping centre, Cosmos, lots to do.

2 nights away booked for a friends mini break though find me a gift. Room was small but clean and tidy. We did have to ask for more tea and coffee for the second morning as no housekeeping visits during the stay. Room was extremely hot and uncomfortable even with a fan, had to ask for a second and still not able to sleep, clearly they are aware of this problem as we're not surprised at the request. Only room breakfast and no evening meal unless prebooked. No info re what's on in the area or local good restaurants available. Was shampoo and shower gel but no soap! Would not book again

When we arrived hotel look nice it looked like 4 star should . We filled in booking form and we payed for breakfast when we booked online. When we checked in we got told we couldn't have sit down Breakfast in Dining area, We could only have breakfast in rooms which would only be a balm of bacon egg/ carton of fruit juice/muffin. Not what I payed for but ok fine . When we got to the room it was disappointing. Only two hangers no soap of any kind dust in the Room on shelves . Bed was good towels nice an soft .over all very disappointed . Next morning breakfast arrived before the time we ordered. The poster was waiting for us to answer the door he was walking away by time my husband got to the door and when it arrived it was cold we couldn't eat it. Would not class this 4 star . Only dropped 1 star from it because of covid I know its difficult but they should have soap and showers gel or something in bathroom. They should tell you it's no sit down Breakfast.

unable to have cooked breakfast, only private group, could not have evening meal because private group. Made to feel second class citizen. cobwebs on bedroom ceiling/old.no toilet roll holder for ease and poor quality. Bedroom door would not shut unless forced it which then BANGED. Asked for more t-roll x 2,had to go down to reception to fetch to get some in end.. Bar only open at 4pm have stayed here before and was happy but NOT this time

Well where do I start with this absolute hell hole we were staying here as we were meant to be attending an event we went up to the hotel which bare in mind was meant to be a premier room not quite sure what they are classing as premier it was filthy we had stained towels on our bed the pillows had yellow stains on them the floor looked like it hadent been cleaned since god knows when nets hanging on for dear life toilet seat hanging of was literally awful we both refused to stay there went back down to the main reception desk to some rude member of reception we were then approached by the manager who asked what the issues was apologised and said she will refund us I then drove 4 hours back to Essex at half 11 at night to avoid staying on top of all of that I have called 3 times emailed 3 times as no refund has been given and all there doing is ignoring me! But put it this way you might aswell stay in a hostel it is absolutely awful and they all need a lesson on customer service!

I walked in to the reception area to see if I could book a room for couple of evenings and the stench of stale cigarettes filled the reception area, so decided as a non smoker not to stay. I would imagine with the hotel not being used that much that staff and guests have a crafty smoke

Contrary to what we'd read on some other reviews, we found all three members of staff we dealt with to be very welcoming, friendly and helpful. The room itself was clean and comfortable, although it was very hot. The winter-thickness duvet didn't help in this regard. The breakfast bag was so-so - a tasty bacon, sausage and egg bap (sausage a little overdone), a pain au chocolat (over-baked and bitter), orange juice and a pretty unpleasant coffee. With plenty of free parking, and a convenient location, the hotel served its purpose well.

Friendly staff but very average hotel. The room was tired, the bed was hard and it was unexplainably hot. The bathroom was clean, but the ground floor window looking out on the car park really needs a proper blind. (Don't take a shower!) The part of the window which opens was broken and would not close. On the plus side, the breakfast provision was actually quite nice with a substantial hot breakfast sandwich, pastry, tea and juice provided. As I was travelling on my own for work, it was OK, but I would probably not stay otherwise.

The manager had very bad inter-personal skills when checking us in. There was no prior reason for such behaviour from her and single her staff (at the time) as we were asking such simple questions and trying to find out simple information. SUCH HOSTILITY and then even when asking breakfast and basic amenities she became even worse in her responses which lead to us being verbally forced to leave. Would highly not recommend (for the sake of peace of mind)

On arriving we were greeted by a pleasant chap at reception, unfortunately from there it all went downhill. We asked for two rooms to be near together, one was on one floor the other was total opposite end of the hotel. Leaking and dripping shower, very tired looking rooms, clean enough but in need of some updating, extremely warm. the noise from people coming up and down a very creaky staircase late at night as there was also a wedding being held at the hotel. No towels in the room or cup hot drinks, several trips to and from reception to aquire things.Chap from reception came up to stop shower dripping just took it off the rail and told me I was lucky it was working at all.!! We went into the bar for a drink waited for 3/4 hr to be served after asking several times if it was actually open. Restaurant was closed which I find bizarre over a weekend.

Not the best of nights Hot rooms with very small fan which did nothing yo quell the hot night. The staff was so impersonal and did not engage with their customer. The rooms would have been cosy if there was AC

Not the Hotels problem, but noisy guests till 3am on the first night. On the second night a bit better noisy guests stopped at 2am. Carpet in room threadbare, furniture chipped and rubbish in drawers. Would not provide additional pillows when asked, only one each provided.

I had one room without curtains where people could look in from the carpet with literally a black toilet bowl. I was moved to another room which turns out to have had a bad leak and therefore a bit of a smell. I was appalled at this and the staff seemed to be oblivious and didn't even ask in the morning how I got on with the change of rooms or apologise. They seemed shocked I would want a room with curtains??? I mean who wants curtains in a room where people can see in from the car park??? I will say that the bar lounge area was very good and the waitress likewise.

No tea and coffee provided despite this costing £60 a night. Only way to have a drink was a plastic cup in the bathroom that both of us had to share. Stained towel and hair in the bath. Main light in bedroom buzzed so couldn't be used. Room very close to reception so lots of noise from people all night. Also single glazed window on ground floor looking out to car park/ bins. Generated lots of noise and lack of sense of security. The one credit was the check in and out, which was efficient and easy.

First of all the room was alright There was no shower gel or shampoo in the shower which i noticed when i was already in shower so i get that next day asked for that and i was told by hotel senior staff management they do not put that in rooms now you have to ask for that? What? You booked a room why isn't that enough Plus the blanket cover was waaay too much large that blanket was lost in that as a result of that next day blanket was separated from cover and the worst thing There was oil and blood strain on that blanked Like what is the cleanness measures that you take???????? No kettle in the room had to ask about that! One my arrival as i booked in for one day but made it 2 before arrival and asked them to make it together so I don't have to come again and next day I wasn't able to get in my room and visited reception to sort it out. I had a couple of minutes chat with one of hotel staff receptionist and i guess the manger or senior member she was Was kinda rude to me Dead shower pressure Heating not working properly Check in slow

Stayed for 2 nights, would of stayed for 3 but they were fully booked. Great location and price. Definitely will stay again. I had booked the executive room and it was great with air on and fridge. Loads of helpful staff and happy to help.great service.

We arrived and we was amazed it looked so nice on the outside and on reception. But there is no lift and a lot of stairs to get to your room so don't bring a lot of luggage. The rooms are very small. Our bathroom door was broken, bath had paint in it and a chip, no air con and as the room is very small it's very stuffy, lighting in main room terrible. I do not agree with the price of this place for what you get. Other hotels in the area are cheaper and a lot better! The pictures deceived us!

I was disgusted at the hygiene of the hotel, yes the price for 2 nights was a good price but surely the cleanliness doesn't change with price? Grubby sides, unclean windows and floors, disgusting bathroom and a cup on the sink with lipstick on. The room just needs a massive deep clean other than that its a lovely hotel and pleasant. No air-con in our room but a very very dusty fan which worked but again, needed a good clean as when we turned it on, dust blew out. If you're not bothered by hygiene then an all round lovely place!

Arrived at the Stuart, -Management VERY Unhelpful and rude. All cautions are strictly in place re Covid.No smartphone so very unhelpful and looked down to. -Suite average, noisy people next door,key card not working properly.Nets ripped at the window,Some corners in bathroom never cleaned matress ripped on the bottom,the double bed was 2 singles pushed together, safe didn't work.I could go on. -Food on first night adequate.(Ate in room). -second night chef off as he was pinged by covid app so had a takeaway ordered for me. -Food on third night delivered without cutlery.. -Managment need to go on a customer care course.(The evening duty manager was ok though). All in all,I need a holiday to get over the appaling service!

Booked to stay here for an event in town, free parking was a big plus as was the price of the room. Tried to check in early but unfortunately we couldn't, however the lady on reception managed to get me in bang on 2pm which was appreciated. The room itself was a ‘cosy double' and it was fine for a night, but for 2 of us it would've been a bit too small for more than 1 night. There was no air con in the room so it did get rather warm, but again this was fine for a night. Room itself was clean which was good. The only slight disappointment was the shower pressure was very weak! But, again, ok for a night. The car park was full when we checked out indicating it's probably a good idea to get there early to secure a parking space (when we arrived at 13:30 it was fine). Would stay again if price was competitive.

Stayed to catch up with family in Derby. Arrived late, signs to car park very unclear so we ended up parking in the staff car park! Team on reception were great can't fault the staff. Hotel itself beyond reception needs a “Hotel Inspector” make-over. No lift at hotel, we had to haul our luggage up three flights of stairs. Room was on the dusty side with very old fashioned dark wooden furniture, which even in daylight made the room seem dark the whole time. Bathroom I thought was dangerous. You had to try and step into the bath (of which panel was loose and bath jutting out) just to use the shower. Shower was not the rainfall variation it was a tiny thing with water just about coming out to wash hair! Our hallway lighting didn't work in the room, so I'm guessing no inspection of all things working was made prior to our arrival! No toiletries to use, except for two bars of the tinest soap ever to wash hands with!

We have just spent 2 nights at The Stuart Hotel, Derby. The Manager, Tina, and all her team were quite fantastic and so helpful. They looked after my 97 year-old disabled mother and the rest of our party wonderfully, they really cared. Nothing was too much trouble and they opened the restaurant specially for us on a Friday evening when they were getting ready for a wedding the next day. Would definitely stay again. Excellent value for money.

Best part and reason for choosing this hotel was free parking and closeness to the centre of Derby. Meals could only be delivered to the bedroom door (still Covid?) so we always went out. Room maintenance was poor: entrance light bulbs (2) were not working - one was replaced on notifying reception; the bathroom fan did not work; there were no instructions for the very noisy air conditioning unit. Although sold as a Double Executive room it was very tight for space for two people.

We booked this hotel last minute as another accommodation didn't work out. Bed was very uncomfortable, felt springs. There was no air conditioning so the room was exceptionally hot. As we reentered the hotel a receptionist had a bad attitude with me, my husband and my siblings and seemed to suggest that we didn't belong in the accommodation. She also tried to suggest that all 4 of us were sharing one room when we had obviously booked two.

The ladies on the front desk were lovely and helpful. The hotel was clean. The packed lunch bag was nice, but I felt it was a shame that she couldn't eat in the restaurant, especially as it was now open. The room was hot, so w had to have the window open and it was extremely nopisey with people yelling and cars going past. On our last day we got all packed and went out for breakfast leaving our bags in our room, on our return we found we were locked out of our room. We had to go to reception and was told by the man on the desk that it was because we had to check out at 11am, but it was 10.55am. He sorted the key card and told us firmly that we had 5 minutes.... we only wanted to collect our luggage. This wasn't a nice experience.

I had booked a weekend away for my boyfriends birthday. He started to feel ill the day before so he took a Covid test and it came back positive the morning of our trip. We rang the hotel multiple times and they said they would get back to us on the Monday which they never did. I am very disappointed they wouldn't let us reschedule our night away especially due to how much money I have paid for it. I'm even more disappointed that the manager didn't get back to us like he said he would. Poor service and not understanding in the slightest.

Could not fault this hotel for the price we paid. Very central, secure parking and excellent breakfast. As the saying goes, you get what you pay for but in this case... we got more than we expected. French chap on reception was particularly helpful sourcing decaf tea for breakfast.

Dirty, tired and very thin walls. Great check in with staff really friendly. 2 night stay with 3 room moves due to party all night in next room, 2nd room aircon not working and 3rd room without the upgrade paid for. Just gave up and wanted it to be over. Breakfast on first morning was OK but 2nd morning was very cold and missing items. Could not wait to check out

Stayed here a couple of times always been average but last night had an executive room booked . The rooms really could do with a bit of upgrading but if theyre clean you dont mind. The room was not clean . And found someone elses bag of pills and food left in there. The shower head /pipe was so filthy i didnt even have a shower as it made me feel sick looking at it. Will not be returning

Staff are very welcoming . If my room was a good example a refurb is well overdue. Non working TV, very old bath, drawer falling to bits. But bed was clean, lovely crisp sheets comfortable etc. Value for money good.

My husband and I stayed at the Stuart Best Western for 7 nights. My husband is in a wheelchair and the staff were brilliant with us . They were very friendly and helpful The manager and his assistant were always smiling and nothing was too much trouble I can't remember their names. The food was good and plenty of it also a good choice. The hotel needs refurbishment. We were well looked after. We are going back in August for another stay. We would recommend the service and help .

Perfect stay once again. I stay here one week every month on business, ideal location, great hotel and fantastic staff. Thank you to Dean and Tina once again, see you again at the end of the month when I'll be able to have a pint in the bar!!

All staff were pleasant, some more friendly than others. As a vegetarian, the food options were very satisfactory as was the quality of the food. The room itself was not anything special and quite small but was good enough for my one night stay as a single guest.

Quite frankly the worst hotel I've stayed in for a long time. I had to travel as I was attending the funeral of a close family member. Upon arrival I found that the air con unit didn't work and lights in the bathroom didn't work. After settling in I also noticed the cleanliness was very questionable. There were hairs in the plug hole of the basin and bath, there was dirt around the bath, the showerhead was clogged with limescale and operated poorly. There was also also no complimentary soap or wash of any sort. The insert from the basin tap was also missing so water spewed everywhere when operated. The aircon unit was also clogged with a thick layer of dirt and dust, which didn't fill you with confidence of what you were breathing in, especially as COVID was at its peak. The management left running the hotel were basically the only reason I continued my stay, she was thoughtful, professional and compassionate to my situation and is a credit to the hotel.

The staff were very hard working and did there best to make our stay as good as it could be in the current times I will be back hopefully in better times and had no problems with the hotel or the staff

Staff members really friendly and very helpful, the quality of the food is not good at all very disappointing and extremely overpriced the rooms are very standard and the WiFi wasn't working half of the time in my second week

I do not usually complain or write reviews about hotels I have stayed at, as they have always been a positive experience. However, my stay at this hotel was extremely poor and far below my expectation. When arriving at the hotel there were “scruffy” looking guests loitering outside the hotel entrance and they were not socially distancing. On arrival, the check in by the lady at reception was frantic and she appeared to be stressed and unsure of what she was doing. When I checked in my room, I tried to put the bedside light on, but it did not work and bedside drawer was also in need of repair. The room was cold and dim. In the desk drawer there were tea/coffee making facilities provided, but there was no teaspoon and the mug in the room was dirty and stained. I phoned down to reception to notify about this dirty cup, but nothing happened. I was appalled by this given the current Covid 19 pandemic. I would have thought the hygiene standards would be of the utmost importance, but I was wrong. Due to this distress I did not have any breakfast or order any food as I was concerned about the food hygiene. The following day when I had a shower in the morning the water was cold, and the shower pressure was extremely low. I tried to get some hot water through the bath tap but it was not working, and the handle was loose and then came off. What was more shocking was that when I was in the shower, I noticed the high level of mould/grout on the bathroom walls and shower curtain. It was absolutely disgusting – I am shocked that the hotel is allowed be open during this pandemic. Overall it was such an unpleasant experience. I will not be staying here again!

I had to stay at this hotel for the first time, as I am a key worker and had to work in Derby for a few days. The location of the hotel is ideal and is close to the City Centre, and it also has a car park which is a plus. The room I stayed in was smaller than I expected, but the cleanliness was shocking. The room was dusty, the table had stains on it, and the curtains and carpet looked ragged. When I was in my room, it was very cold and when I notified member of staff about this they told me: "You need to wait for the heating to come on later as it's on a timer"! Breakfast was delivered in the morning to the room in a take out bag but it was overcooked and the sausages were rock hard and inedible. The staff I encountered were generally friendly and helpful apart from one of the managers - he was particularly rude and aggressive towards me when I asked him for something (can't recall his name). Due to this negative experience I avoided asking any staff for anything after this. Overall the stay was terrible. The cleanliness and customer service is severely lacking. I will not use a Best Western again after this.

Absolutely disgusting customer service, tried to cancel my booking due to uk lockdown and receiving an email from them informing me I was not allowed to stay unless I was a key worker, to be told by the hotel manager “Don't you watch the news” “that's your problem, you new what was happening”. I booked this hotel around 2 weeks ago when we were not in lock down. I kindly asked her to waive the cancellation fee as I was not allowed to stay. She then informed me i should have chosen free cancellation and had I spoken to her politely she would have waived the fee, I had actually chosen this option when booking, at this point I asked if I could speak to someone higher to which she said I'm the manager , the highest person you can speak too. I then asked to speak to who she reports to which she refused said bye and hung up the phone, absolutely shocking behaviour, never been spoken to like that in my life. She spoke over me and I could not even have a conversation with her as she was so abrupt. I understand it's a difficult time for everyone right now but that's not how you should speak to a customer especially when your the manager, very disappointed I would have expected more from such a big company. I stay in hotels very often and I will never stay In a best western or recommend it to anyone.

Staying at the hotel for two nights for the wpu competition hosted in the hotel and run by Marcus Griffiths. The hotel staff are excellent and food and drink superb. The only thing i would say is the carpets might need replacing at a future date and a lick of paint here and there. But i am definitely happy to recommend the hotel and will be coming back.

Railtrail group holiday for 5 days in October staying the whole time at the Stuart. Although restricted by corvid-19 the hotel was working excellently throughout coping with our group of 14. The star of the show was DEAN - come manager/ barman/ waiter/general dogs body. He could not do enough for the group, especially for me going the extra mile. Food was good, but restricted due to corvid staff shortages. Room service was also effected again due to corvid restrictions. All in All, an excellent stay at the Stuart. Would stay there again if ever in Derby.

This was our second visit. Great value for money, brekkie to the room and glass of wine included with our Groupon deal. Tried the afternoon tea this time and it was fab, server couldn't have been nicer and have found all the staff to be very welcoming and helpful. Will return for sure.

This is the second time I have been here, absolutely think they hotel is good value for money. Everywhere is spotlessly clean and beds really comfortable. Staff on reception and bar staff are welcoming and nothing is too much trouble special thank you to Laura. Definitely recommend staying here I shall be booking again soon Gabriella Everett

So me (32) the wife (27) and our bubba (14 months) arrived for 1 night to break a journey of the weekend. Firstly, the car parking is free - bonus. Not many hotels this close to the city offer this. The hotel staff were very accomodating and tried to upgrade our room to an executive room, but they couldn't as we had the baby. Worth noting, there is no lift at this hotel. The double room we had for the 3 of us was small, but sufficient, but it wasn't their fault as Agoda who we booked with forgot to add the baby on the booking. Also worth noting, that Agoda are flaming terrible. Anyway, we considered the breakfast to the room option, but we couldn't understand the method - we could only tick one option of the first box, meaning we could have had a single egg for breakfast. We skipped that option. Everything in the room was decent but the shower head holder was broken and so didn't hold it up well enough. Considering the price, compramises were made. We also left a bracelet behind which has sentimental value and they found it and have kept it for us. Top marks. To sum up, lovely staff, excellent value and would definitely stay here again if I were to return to derby! 8/10

We needed somewhere to stay while helping our daughter renovate her house & this was an ideal base. All necessary precautions were in place to make us feel safe during the covid emergency, and the staff could not have been more helpful. All expected facilities were available, although we had to get used to eating breakfast in our room. Overall comfortable, clean & convenient, and excellent value for money.

The hotel was very clean and tidy, the staff were very friendly and couldn't do enough to help, the room was a little tired and could do with a little maintenance but it was comfortable and clean, overall happy with the stay.

Lovely location as near town. Great service. Would highly recommend. Really efficient and clean. Couldn't do enough to make our stay enjoyable we will be staying again soon and recommend to family and friends Thanks

After arriving in Derby to see our Daughter the hotel we had reservations (in another Best Western) in and had booked a month ago was shut, no one told us, they were even closed when the booking was made but that's another review for another day. We were told The Stuart was open so arrived unannounced with no booking and to be honest in a bad mood. Dean Gunn (Operation Director) dealt with us perfectly, diffused the situation. He took ownership of our issue, got us checked in (oh and upgraded !!) and saw to it that everything was ok despite the current Covid difficulties. He and Tina Pearson the Business Development Manager then took on trying to help us resolve this issue with head office and the other hotel. These guys deserve a medal and some recognition and are an exemplar as to how to run a hotel and deal with customer issues. Put simply, we will be back ... and in a better mood we all hope !!

When I checked in the room was filthy despite the Covid pandemic the hygiene and cleanliness were not up to standard also no toilet roll on the holder and the towel was wet as though it had been used. The room and hotel its self is very run down. I stayed for business and I will not be staying here again.

Between the 28 Mar 20 and 7 Jun 20 myself and several other military colleagues were accommodated at the Best Western Stuart Hotel, Derby for the period that we assisted the NHS Midlands Regional Incident Coordination Cell in dealing with the height of the COVID-19 pandemic. From the very outset, the Manageress, Tina Pearson ensured that we were made extremely welcome. The hours we were working were long and at the end of the working day it was always a relief to get back to the hotel and relax. Truly nothing was too much trouble. This (lockdown) period was extremely challenging for Tina and the rest of the hotel staff; the hotel remained open to accommodate essential workers only and the bar and restaurant remained shut throughout. Tina and her team did an amazing job of first and foremost, keeping us all safe by maintaining strict social distancing and hygiene standards whilst simultaneously ensuring that three meals were made available to us daily. Although constrained by the requirement to deliver food on trays to the room doors, the standard of food throughout our stay remained extremely good. Other functions of the hotel were also available and similarly ran incredibly efficiently; the laundry service is a case in point. The staff ensured that the hotel environment was safe and secure at all times, this proved very reassuring given the amount of personal effects we had with us for a stay of that length. Tina and her staff could not have done more to make what was a long and arduous stay as comfortable as they possibly could; it was an outstanding example of customer service. It would be remiss of me not to mention the other excellent hotel staff who stood out as going way above and beyond their routine duties in looking after us, these were; Dean, Lauren and Charn in Reception and Charlie the resident Chef. I would like to say a personal thank-you to all of you for looking after us so very well. In conclusion, I would have absolutely no reservations in highly recommending the Best Western Stuart Hotel, Derby to business persons and tourists alike. It is centrally located within easy walking distance of the city centre and has a generous and secure adjacent parking facility with easy access to the main arterial routes of the city. I certainly look forward to returning to stay again once the current situation has eased. Tina and Staff, please accept my genuine thanks for all your assistance. Thank-you for looking after us so well!

My friend and I stayed here for the first time. We were able to drop of our bags early with friendly reception staff. The rooms we were allocated for were both ok with good facilities. Beds were comfy, the room was clean with a good ensuite. Happy to return.

Stayed here twice in March when working in the area, once on a Monday night and once on a Sunday night as it was conveniently located 2 minutes from my work. The hotel has a private car park which is handy as the area didn't seem that great. All the hotel staff I encountered were friendly and check in both times was speedy. I had a room at the front of the hotel on my first stay over the road but I didn't find it too noisy. The rooms were a decent size and both had a fridge which was handy. The rooms were clean although the bathroom could do with an update. I ate in the hotel on my Sunday the stay, the food was pretty average hotel food. There is a shopping centre about a 10 minute walk away which I ate in on my first stay, it has all the normal chain restaurants and is open until 10 ish so that's another option. The hotel was pretty average but there didn't appear to be much in the area. I would stay again if working nearby.

Travelled to Derby to visit friends and stayed here as part of a 2 night Groupon deal with a meal on the first night. The room was clean and tidy and the staff couldn't do enough for you. The meal we had was very nice and the breakfast was one of the best cooked breakfasts I have ever had while been away. The service was nice and quick with no waiting around as stated in the previous review. In my opinion I would give this hotel a go, we will definitely be going back again.

Stayed at the Best Western The Stuart on business recently. Having not stayed in a Best Western before so I wasn't sure what to expect. I was greeted by very helpful and friendly staff at reception who checked me in with ease. The room was comfortable and very spacious. I was sited overlooking the front of the hotel and did notice some Road noise through the windows even when shut. I noticed the windows were what looked to be metal framed and so were not double glazed. Because of this the room did feel a little cold and there was no controls for the heating. The bathroom aslo felt cold and again there were no controls on the radiator which did not appear to be on. I didnt bring this up with the staff as it didn't bother me really. However, had I been staying for more than the one night I would have mentioned it. I visited the restaurant whilst there and was very impressed with the food. I did not have to wait long to be served at all. The restaurant was not busy so this may have some bearing on wait times. Ironing facilities can be arranged and I was again impressed with the speed in which they appeared. Overall I was happy with the stay. A much larger room than I expected and was very comfortable. I would recommend and would stay again.

Waited a hour and a half for two basic burgers in the hotel restaurant. When it arrived, one was missing. The second arrived after 2 hours. The food was dry and the onion rings were cremated. Drinks took about 30 minutes. Still charged for everything after the issues. Would not go back for food!!

In all honesty, the food wasn't too bad. However for the two hours it took for my burger to I could of killed the Cow and made it myself with ample time left. Seems like this place left on a different dimension with no concept of time or urgency. Although the staff seem happy to comply with the wishes of the customer they are seldom carried out, generally lost in the wind like my lonely burger.

Just wondering how it takes 1 hour 30 mins to do a burger Half of menu unavailable 1st night there found hair on food - waitress spilled food all over the floor - Very noisy heating in the room Bad water pressure in room Manageress promised to have a word but never saw her again and I was there all week Unfortunately my work has booked me here again next week and have told me it's too late to change it Dreading it Wrote the whole of this review after waiting for an hour and a half and still haven't got anything

Stayed here for one night, we were upgraded free of charge to a suite. The room was spacious, clean and the bed was very comfortable. The staff were friendly and attentive. Breakfast was cooked to order and delicious. Wouldn't hesitate to stay again.

Great clean modern hotel, free parking is a bonus. Easy access in the city centre (nice pub on the corner) Lovely rooms & staff. Breakfast spot on and fresh. Good choices. Would certainly stay again & recommend.

Third visit to this hotel. Welcomed by friendly reception staff and the hotel manager, all was friendly and neatly dressed. Double room was clean and very warm. Ate in the dining room, which was absolutely outstanding and again was greeted by staff and the hotel manager with great service and friendliness. Next morning, we ate breakfast my husband had full english, which was made to order and looked delicious and was. Lots of other breakfast foods to choose from, as I am not a full English fan, I had toast, cheese and fresh fruit salad and yogurt which was more than adequate for me. I think you should ignore the negatives and judge for yourselves. We will be revisiting this hotel in the near future, we found no problems at all, its in walking distance of the town centre, where there is plenty of pubs and restaurants to go to.

I recently stayed at the Stuart Hotel for five nights. Never again, at first glance this Hotel seemed adequate, but then cracks began to show. My room carpet was stained throughout, and i had Mold covered curtains. The bath and shower was dirty, and corroded. Breakfast was awful, stale bagels, curled up cheese and dirty tables greeted me on the first morning. The cooked breakfast was greasey and poached eggs undercooked. Moving on to dinner, microwaved and boil in the bag produce throughtout. The Squid starter gave me food poisioning. This combined with the attiude and appreance of the male manager that evening. He wore a heavily creased black suit which was badly stained. ( Alarms bells should of been ringing.) Also it took an age for food to be served. Food is overpriced, avoid this hotel at all cost. Many Alternatives in Derby dont waste your money.

We visited the Stuart House this after as I decided to take my wife, and my 93 year old nan for afternoon tea, we was greated by a lovely lady called Lauren, she was incredibly friendly and helpful, she told us our table was all ready for us dispite us being 20 minutes early.

Stayed in room 253, 25.Jan.2020, There was no heating , it was cold, I rang down to reception desk , who were very apologetic and within 10 mins they bough up a portable oil filled radiator. It took the edge of the cold thankfully. However, I can't praise the staff in general as they were all friendly and helpful and attentive. I was there with a large group of friends for our annual Dinner/Disco and it was a fab night. Have to say, breakfast was really nice, plenty of choice, including a Full English of your own choice, the young lady serving the restaurant was very busy as it was quite full in there, but did a sterling job taking orders and keeping on top of it all. Would stop again.

I don't normally follow up with a second review on a hotel but having stayed at the Stuart Hotel again with my wife i was more than a little surprised to find all the recent negative reviews on tripadvisor. Check in for our stay (business) was fast efficient and polite. Our room was clean and presentable, everything "worked" and the bed comfortable. We ate in the hotel on the second night and the food & service good, breakfast each day was exceptional. I actually met "Tina" during my stay ( who i believe is the General Manager ), i was more than a little surprised that she not only new my name but also asked if i liked the improvements to the hotel that had been made since my last visit ! ( i have not stayed her for a couple of years so the hotel must have a very good system for recognising repeat guests). So the reason for my review ! I travel a lot staying in many hotels, i often use tripadvisor to "check on" potential venues and find it a great guide. The recent negative reviews i have found on the site in relation to The Stuart in Derby appear to be fabrication (in my view) and i would have no hesitation rebooking the next time we are in Deby

I simply cannot fault this place it is literally perfect in every way, the staff are so professional and accommodating nothing is ever too much trouble for them, we got married here in May last year they gave us the best most perfect day anyone could ever wish for, so impressed we've decided to book the same function room for our daughters 18th! We visited again just recently had a meal for my birthday and again everything was perfect

Came here for a meal and overnight stay, was amazing the staff were very helpful even with the fact I have celiac, they sorted gluten free products for me. All staff were friendly and welcoming and omg the room was very clean and spacious would stay here again and recommend to anyone Thank you staff for making this such a delightful stay ❤️

Can't fault this place at all, the man on reception at check in was lovely and very professional. My room was clean comfortable and the amenities were plentiful. Breakfast was included with the price and it was really nice. The girl working the floor ran the floor brilliantly even with some rude clientele. Free parking to the rear, large bath towels, large TV It's a winner from me

Booked a champagne afternoon tea gorgeous my in laws as part of their Christmas present. They booked and went. Had a wonderful call off them saying how full they both were after it, an amazing choice of sandwiches and cakes and the staff were so lovely to them, It seemed nothing was to much terrible for them even the father in law spilling his champagne everywhere. My mother in law said she had to wait a whole before she could move as they were that full. Thank you for making it such a great experience for them.

Had Christmas party here, and was so good, Tina and staff were brilliant, well organised, good food and staff were polite, helpful. nothing was too much trouble. Dean was so helpful, especially when we couldn't find our room!!!!Would definitely have party here again. Stayed here after party and the room was clean, bed very comfy, was a very nice.

Where do I start well firstly I would like to compliment the chief the lady on reception when I arrived and Simon and the waiting staff .. and the lady on late on the Saturday night who got the Hoover out .. now the rest the awful man Dean who spoke to the waiting staff like dirt snapping and swearing at them but the worst is to come he thought it was totally acceptable to speak to a paying member of our group like dirt just because she expressed her her concerns about her meal containing ingredients that she had severe allergies to which they had been advised about prior to the meal ... the hotel itself is only as I can describe as worn out bleach stains on carpets in corridors piles of laundry just pushed under stairs stained chairs and as for my mattress why oh why did I pull the sheet back ??? Heavy staining no mattress protector we had to ask for toilet roll which didn't arrive so I will be honest helped myself to it out the housekeeping bag which were just dumped all down the corridor even the housekeeping staff were arguing and talking about other housekeepers when they went to do a job I suggest training in customer service is really needed urgently in this hotel and as for the grumpy miserable lady that didn't bother to even say hello to me when I said hi well I am not sure who she is ?? But someone said her name was Tina??its a shame because this hotel was very convenient but staffing issues spoilt it

If i could give a - rating i would. Absolutely not 4 star. I have stayed in nicer 1 star hotels. Rooms are very outdated, cleaning was non existent. Shower wouldn't work. Water was cold. Usb socket in room didn't work. Bed uncomfy. Pillows lumpy. Staff were rude to me and a number of others. We got charged different prices at the bar for the same drinks. Breakfast was poor at best. Friday morning waited 30 mins and saturday 45. Actually walked out on saturday and didn't finish my breakfast. I won't be back thats for sure. Luckily even though the hotel and staff are horrible it didn't ruin our event. Looking forward to going back to the Hallmark in the summer. Much nicer hotel and much nicer staff. I don't know why we ever left.

Staff are ridiculously rude, one in particular Dean. I witnessed him shout at guests and staff members. Breakfast bad quality and took to long to be prepared. Rooms very outdated. Plug sockets didn't work, Lights didn't work. Water was ice cold. Room also dirty. Mentioned things to reception and no one seemed to care. Reception staff smoking drugs at night which led to the hotel reception and corridors on the ground floor smelling foul. I had issues checking in with a group of friends and reception staff acted like i was trying to rob the place. I would never stay here again and i'm hoping others hear my warning.

I stayed here for a party for two days. Room was incredibly dated. Lights didn't work, plug socket didn't work. I couldn't see to put my make up on. I asked about this at reception and was told it was a weekend and that nothing could be done. I had no plug in my bath and my shower was freezing cold. I know some people had issues checking into their rooms and that a lot of rooms had issues. The party itself was fantastic but that was thanks to the organisers not the hotel. One staff member Dean was incredibly rude to a few people who were staying in the hotel. I also witnessed him behave horribly towards other members of staff. Our group was also told we would have a hot buffet breakfast which we didn't get. Because of that we had to order from a menu and food took so long to arrive. The main meal on the Saturday night was absolutely delicious. Although I noticed there were issues with food for people who had allergies even though the hotel had been pre warned. I wouldn't stay here again and luckily I have been informed our party that's held in derby twice a year won't be held at this hotel again. Two good notes to this hotel are it's super close to the intu centre for shopping and Simon and Lauren two staff members were absolutely amazing with our group. We loved there company and the fact they were willing to sort anything for us.

I attended an event held here at the weekend. There were issues from the start. People being charged different rates and some bookings weren't on the system despite already being paid for. One staff member was so rude to a lady who had ordered a meal without peppers and chillies due to an extreme allergy. Hotel had been made aware of this upon sending meal choices the staff member who's name was Dean told her to sit down and eat the f**king peppers. Dean also needs training in his staff management as the way he spoke to some of his staff was unacceptable. Another attendee of the event was given bread containing nuts dispite the hotel being made aware that there was a severe nut allergy. Member of staff on reception was also smoking illict substances outside the front of the hotel which in turn made areas of the hotel smell of said substance. Now for the rooms. Rooms were tiny with some maintenance issues. Broken lights, non working power sockets, hot water was also an issue. My shower was ice cold. The only good things about this hotel were its proximity to the intu centre and two of it's staff (Lauren & Simon).

Hotel rather dated, shabby and needs refit. Having said that, the staff were very helpful and friendly. Although shabby, the room was comfortable and clean. The breakfast was very good with a large choice.

Booked this hotel through a travel company, 3 weeks before our stay we got told our booking wouldn't be upheld as they don't think the company has charged us enough so they are going to turn us away on arrival, I booked this hotel in July and they have waited until 3 weeks before we arrive to tell us this! I rang and spoke to a very rude man called Dean (operations manager he said he was) who was so rude to me over the phone and even shouted at me at one point when I tried to say maybe they should contact the company as they're going to lose custom his response was “ why should I ring them it's not my fault” his tone and anger in his voice was not needed when speaking to a lady and customer on the phone, it came across quite aggressive and made me not want to stay in a hotel where staff can speak to potential guests like that, if I could give this hotel less than 1 star I would as their customer service is terrible, well the customer service of one individual anyway.

Very tired hotel. The staff are helpful but a bit clueless when it comes to standards in hospitality. Room freezing - could not bare to take my clothes off to get into bed! Also very noisy with road and traffic passing by. No sleep! They kindly did bring me a small heater but useless. Evening meal - some restrictions on gluten free availability - also no swaps and you will have to pay for extras. The chef was dismissed before we had finished mains and ordered the sweet so they had to fetch them back! Breakfast - I requested soya milk - I was given a small jug but there was stuff floating in it! It was replaced. The fruit salad looked historic and my have been there some time. Not a good place if you have a dust allergy either. This said the scone and biscuits provided during the meeting were nice! Definitely not one for your list!!!

Nice room in a nice hotel, adequate onsite parking. The was a mix up with a 3rd party booking agency, however manager was very helpful and accommodating. Room was great, bed very comfy. Breakfast was good. Nice bar and restaurant in the hotel and a short walk to the city centre.

We held our annual golf club dinner on Friday 6th.I can only say how good the food,service and total ambiance of the whole place.I would like to say thank you to all the staff for making our evening a success.I know we have booked already for next year.

Bad food. Noisy room. Extremely noisy radiators. 4 stars hotel with a lot less quality than a 2 stars hotel. Toilet has very small facilities, including the tiny bathtub. The water in the showerhead was cold due to problems in the tap mixer. The room didn't have any quality to be considered a 4 stars hotel room (sugest a proper interior designer intervention). Food quality very poor particularly the dessert.

Enjoyable stay, very polite and helpful staff. Hotel in right place for my office, free parking a bonus. Rooms have seen better days due to old furniture but bathrooms very clean. Plenty of clean towels daily.

Very cold day. Called in for a coffee. Talked to the Manager about Blackpool and memories. Had another coffee and a very nice a tuna sandwich. Bar area was clean and warm. Entrance nice festive decoration. Nice break. Staff friendly and helpful. Will go again

Rooms state double beds but always 2 singles pushed together. Water pressure in showers poor and takes a long time to get warm. Black Mould round the bath. Some staff are fantastic others have been rude.

Great friendly staff. We arrived early so asked if we could use the car park until check in time however when reception staff checked our unexpected upgraded room was ready so we could check in early great start to our weekend. Fantastic location for all amenities.

We had our wedding at the best western the stuart hotel.The staff were excellent nothing was any trouble. They went beyond our expectations to make our day the most special day I would recommend the stuart for any special occasion

Just had a night away as an Autumn Break offer. Great receptionist who was most helpful. Gave us an upgrade as part of BW membership to room 251 which is a lovely room. Bar staff were very friendly although the drinks are not cheap. Breakfast was superb with plenty of it and good quality. Definitely recommend and had no complaints at all. Keep up the good work and look forward to visiting again.

When we arrived the reception staff were very welcoming and helpful. The room seemed okay and the bed was really comfortable. But it was so hot. Couldn't even touch the radiator. The bathroom fan was so noisy it was impossible to use the bathroom at night without waking each other. Out of five lights in the bedroom only 2 actually had working bulbs. Breakfast in the morning was a bit chaotic as the staff didn't seem to be able to cope with the number of people. The cooked meal was okay but the Continental buffet was a not good at all. Everything was running out and people were constantly asking for replacements. At £12.95 it was really bad value for money.

When we booked the "cozy room" , we were offered an upgrade for £20 to a "Suite", what I didnt expect was the free time travel back to 1980. Everything bright red and white, the rooms dirty, the bathroom quite frankly disgusting. The plug hole and overflow hole are black with body hair and god knows what else. There is a "sofa" in the room, it must be 20 years old, smells and if it could talk would no doubt write a book about the life forms living in it. The air conditioning unit didnt work. Maybe if they realised the remote for that needed batteries it may. Our "upgrade" included "branded" toiletries , when in actual fact it was a small bottle of shower gel. Also we were given slippers, brilliant except one pair had been worn despite being in a sealed bag and were ripped. The bar area is okay , drinks reasonable, the bar food we had was disgusting. 2 jacket potatoes , one with Tuna, one with beans and cheese. Both potatoes were dark grey when you cut them open, the beans were very budget brand, the tuna the same and very watery. No issues with the staff, all pleasant and they know they are working in a dated place. Was delighted to wake in the morning and go back to 2019 and where , the next time we stay in Derby, we will pick somewhere else.

Dirty single room. Curtain rail hanging off. stained carpet. 0 customer service skills from Barman and Restaurant Staff. Many items missing from the dinner menu. Cold Dinner. Slow Breakfast. Another one to write off.

We stayed for 1 night as we were at a party in the hotel. We had an executive room, room spacious, bed very comfy however really tired looking, furniture old and tatty, carpets need replacing, breakfast not included in price and not worth the £12.95, having said that the staff work really hard and the room served its purpose for the night,

Hotel itself was average apart from the rude and unhelpful woman in charge of breakfast. What prompts me to write this review was the 'quiet between 10pm and 8am' policy. Woken at 12.15am by a loud group shouting and banging on doors up and down the corridor. Reported to reception at 12.45. Tried again twice between 1.30 and 3.15 but just got an answerphone. Got through to reception again at 3.30am and they said they would sort. Still noisy so had to go out and ask them to be quiet. Finally got to sleep at 4am. Up at 6am. Seriously unimpressed. 2 hours sleep, a conference and then a 4 hour drive home. Do not have a policy if you cannot or will not enforce it!!!

Very clean and friendly staff. Nice food, only thing I didn't like was the bathroom. Why have a shower in the bath. Do anyone have baths anymore. The girl on the front desk was very helpful and welcoming.

Really disappointed in the hotel, whilst the staff are lovely the hotel unfortunately was not. Rooms dated and definitely not a superior or suite as it was claimed. Breakfast not very good in fact we never went down on the remaining days we stayed there.

Came in after night out, the room was very cold. Turned the radiators to the maximum both in bedroom and bathroom but no heat came on. Told the receptionist on check-out and she said the manager will call me but 2 days later and not heard from anyone.

As a group on our second visit to the hotel we found the excelent standards had no dropped, the staff whether during the day or in the evening were polite and helpful. The accomondation was clean and tidy, The menu had good selection of choices. Managment have been approached regarding a visit in 2020.

Our 2019 annual Society weekend get-together was held again at the Stuart Hotel following our great experience there in 2018. We were not disappointed. The staff were again, without exception, wonderfully friendly, helpful and welcoming. Nothing was too much trouble.The rooms and bathrooms are clean and comfortable, and the food of good quality and tasty, particularly the breakfasts.The good value for money and the free parking adjacent to the hotel is much appreciated, as is the free WiFi. A most enjoyable two night stay, which we are very likely to repeat next year.

The single room was very small, dimly lit and the carpet was stained. The bathroom air extractor was not working and there was dirt on the bathroom window sills. The bed itself offered minimum comfort. Only I teabag was supplied. At the bar the service was incredibly slow. It took 10 minutes to get served and there was ony 6 people waiting - due to very slow electronic payment systems. There was no one actually behind the bar when we first got there and the barman seemed surprised to see a small crowd waiting to be served drinks!. i aasked for some extra milk and was told there would be a room service charge of £3.50 for a pint of milk to be brought to my room but i could get a galss of milk from reception for free if i came down to reception to collect it!. I think the place was under staffed. Only good thing was the breakfast.

Reasonable room with all the facilities you are likely to need. Breakfast somewhat disappointing - very cramped dining room but food was OK except for the orange juice which was a bit watery. On a busy road but rooms at back of the hotel are quiet. handy for the station but a bit of a walk into town.

Only stayed at the Stuart for one night so did not use all the facilities. Check in was straight forward, the staff were friendly and helpful. Booked a junior suite for one night, the room was large with a good size TV, King Bed and the normal condiments. The room was clean and tidy and well presented. The bathroom looked dated with a bath/Shower curtain and a shower with vert little pressure. The bed creaked every time one of us moved, so id say the bed had seen better days. The location of the hotel is ideal as its a stone throw away from Derby Center. I would recommend this hotel and would book again in the future.

Love the Stuart for weekend breaks it's our 4th stay nice clean , lovely staff close to city centre , parking onsite , food hot and variety , continental breakfast as well as full English , lounge bar also nice to relax in .

Pros - free on-site parking - close to city centre - friendly staff - good breakfast - both in terms of choice and taste - good price - Groupon deal Cons - rooms dated - dinner poor - salty and undercooked

The staff are very polite and the rooms were clean and tidy, however for the price the deluxe room was not as large as expected and the facilities in the hotel are ok but not great. The local area can be a little loud in the evenings so sleeping with the window open is not advised. there was however plenty of semi-secure (barrier) parking and all the facilities required within the room. Breakfast was really pleasant with plenty of selection to suit most preferences and the check out process was very efficient. Overall I would stay again, although I would not book with the expectation I have from previous Best Western Hotel stop overs. The Hotel is however ideally situated within walking distance of the City Centre and all its facilities.

great hotel staff friendly menu is good they made my bed every day however crystals on the floor from the previous guest were there all week showing the room was never vacuumed. A shame as otherwise a great stay,

The room was far to hot, no air con and no desk fan. There were flys in the bathroom. There was also a lot of noise from the cooridoor and various times during the night. I did contact the hotel about the issues, but did not get a reply.

Stayed here for one night whilst on a coach trip to Derbyshire and Yorkshire. The evening meal was delicious but the room was a bit tatty. Two of the five lights didn't work so left in semi darkness whilst trying to get dressed, do hair and make-up etc. Some guests complained that the shower didn't work, no hot water etc. Also the enamel on our bath was chipped and sealant dirty. Hotel is next to a busy road and there's no double glazing. A wedding function at the hotel carried on till late and spoilt any sleep we hoped to get. Breakfast was usual Best Western, with cold scrambled eggs. Much prefer fried or poached. A refurb required I think

We only stayed one night and didn't have the breakfast but we had a comfortable stay. Pros: - good value - quick check in and check out - friendly staff - good location (between the station and city centre) - comfortable bed - large TV - modern looking hotel, especially the reception area - fairly quiet even with a wedding reception on that evening Cons: - broken air con, but they did provide a fan - some attention to detail in the rooms needed e.g. we had a nail coming out of the bath and small amount of mould on a wall

good price for a hotel in the area. the room had a queensize bed and big TV screen, The internet connection was quite good. the room was a bit old but the bathroom was quite new. Breakfast is just ok.

I've never had many problems there b4 this visit if I did it was promptly sorted but on this occasion I was charged for extra breakfast bits even though I paid to have included in room price and was told I couldn't borrow cutlery when I needed it so ended up going to find some extra cost than I was expecting and when I have arthritis and I don't know the area or drive it was not ideal

The hotel is in a great location for shops with the intu shopping centre a 5 min stroll away. It's also close to bars too, which is the reason for booking this hotel. If you want a good value for money hotel in a great location book it up! If you are looking for a decent hotel this probably isn't the one for you. The rooms are tiny and very warm even in a cool day. The walls are made from paper (or so it seems) and it's very noisy. Also it's a wedding venue and there were guests everywhere when we arrived Saturday afternoon and when we went out. The car park is also not that big, maybe only holds 30-40 cars so there was no space when we first looked All in all I'd say it was 6/7 out of 10 I must say however, the staff are VERY FRIENDLY and accommodating

I made a booking which they refused to cancel. the booking was last minute and was a mistake. I made it clear immediately after the booking that it was a mistake and that I was drunk therefore not in a fit state to enter a contract

So we stayed here over the bank holiday weekend and the reason we went for it was because it was close to the centre and had parking. Room was clean and tidy, staff were friendly. Can't complain about any of that. After that the experience is very basic. We were in room 331, one of the furthest rooms from reception. Two flights of stairs, no lift, so if you struggle with stairs you'll want ground floor only. Facilities in the room were ok, shower needed an upgrade but everything else was fine. Bottom line is that this was good for us who really needed a base whilst visiting friends, and had the parking which a lot of centre based hotels I not have.

Lively, accommodating, professional staff whose aim to work with the guests to make life easier could not be more apparent. I had asked for an accessible room as I am severely disabled and I wasn't disappointed. The bathroom had ample grab rails and the 'wet room' shower had grab rails and a large shower seat, with moveable armrests. The food portions were substantial and beautifully cooked and fresh. The carrots were sweet and delicious, the kale beautifully presented and the pulled lamb shepherd's pie would have served 4 'down south'. The next evening, I have never been served such a large, fresh 'side' of cod in batter. I live by the sea, nothing has been as fresh. The staff and guests were extremely helpful with my negotiating the obligatory fire doors and I don't think I ran over anybodies feet!

Firstly the room we had was tiny and overly hot, it was noisy and a lot of slamming of doors going on. Other than that the room was fairly clean and staff seemed quite friendly, the breakfast was ok the following morning too. I won't be rushing back but I wouldn't completely avoid either. Maybe if I had a better room my experience would have been different.

We decided on the Stuart Hotel for our 30th Wedding Vow Renewal after I met Tina the Wedding Planner, for the first time in May. She talked me through our options for the day and gave me several suggestions on what type of menu and following our first meeting the support i was given up until the big day was lovely. The Registrar attended for the Service at the Hotel, then our celebrations began which i can only say was truly unforgettable and ran without any hitches. Tina and Dean, the Manager were on hand all the way through from entering the Hotel, until we climbed the stairs to our room where our last surprise was waiting, as our room had been decorated with artificial Red Rose petals and Two Swans sat at the foot of our bed, made from our towels. Nothing had been too much trouble for any of the team from the young lady who met us on the Reception desk, to the Ceremony that Tina came in for, it was trying to get her to go home that was the hard part, as i knew it was her day off but she wouldn't leave until she knew it had gone according to plan and she still messaged me in the evening to check everything was ok and Dean took over when seating us in our beautifully dressed room, which Michelle from Nice Love and Wishes had done for us, but thats another story. Dean continued to be our support through the whole evening until we said our goodnights and again the next morning when we came down for our breakfast, Dean made sure we had everything we needed, up until we walked out of the main doors to go home. All these words will never express how the Stuart and its team made our day perfect. We will never forget any of the details and hopefully we will be able to celebrate with them in another 30 Years xxxx

Check in fast and detailed. The room was clean and with enough room needed for two.Tea/coffee, kettle etc. large tv. We found some hardened old dried out coffee sachets in the tea/ coffee tray. Obviously missed both days we stayed. And missing towels the second day, house keeping needs to be monitored. The breakfast was an English breakfast presented from the menu with continental to help yourself. Plenty to set you up for the day. The hotel has a secure car park. A short walk to the town center. Not a holiday hotel but good business or passing through hotel.

The staff went above and beyond to make our stay excellent. The breakfast was amazing and so was dinner. The hotel was very reasonably priced and even have conplimentary bottles of water. Would definitely stay again!

Stayed on the tuesday for 1 night in a standard double room, check in was stressful as they were claiming i had not paid even though the payment had already been made via booking.com, then we went to the room to find it was absolutely tiny, the door was half a metre away from the bed and the bed half a metre away from the toilet. I went to ask reception if we had the standard double and they claimed this was the standard and was one of the larger rooms!!! The tv had no remote and the room was absolutely boiling hot. For £90 i could not warn you enough to avoid. The bathroom was grotty and probably a similar size to the main room which is saying something. Very rare i leave reviews but this was that awful i had too.

We have just had our wedding at The Stuart Hotel Derby. It was absolutely amazing, Tina and Simont took charge from the moment we booked, nothing was too much trouble, from the choices we made to ordering in beer that they don't usually stock and catering for our grandson with food allergies. We didn't have to worry about a thing on the day, Simon had everything in order and running smoothly all day. I can honesty say it was perfect,I would recommend The Stuart Hotel 100%.All the staff made us feel very special. The food was perfect,everything was red hot when served, so a big thank you to the chef.All our guests had a wonderful day,everyone commented on how well it all went. We would like to say thank you to Tina, Simon and all the staff at the Stuart for making our day so special, you have a well run and organised team. Thank you all. Lee and Sharran Walton

It was very hot in the room, the TV didn't work and I arrived at 23h15 from a appointment and they didn't have nothing for eat (In advertisement said they have room service 24 hours...). I'm not come back

I was disappointed to find a plate of left over food still in my room which I assume was from a previous guest. The floor was also damp so I assume it was recently cleaned but not dried yet. I don't think it's too much to expect better than that.

We had a lovely stay and would highly recommend. Staff very friendly and welcoming. Evening meal was lovely and the service was spot on. Breakfast was a highlight with lots of little extras you dont normally get. Only a short 5-10 walk to all the shops and bars. Special mention to Simon the manager and we hope to see you again soon.

Lovely place,staff all friendly and so helpful, especially the restaurant manager,rooms spotless food lovely, made to feel welcome ,definitely stay again give the Mexican restaurant a visit and the telegraph pub just up the street

I chose to stay here as it was close to the station and the city for 1 night... I thought that I was booking a single room through the hotel, but sadly got redirected to reservations.com - be aware they charged £60 when I thought I was paying £36 for a tiny single room as they added taxes and charges, I got £15 back after numerous phone calls. But due to it being my error apparently, I got no sympathy & no breakfast was included, but I could have for an extra £10 (NB - coffee and breakfast was lovely for £4.80 from the Wetherspoons in the city centre - less than 10 mins walk) However, the room itself was a tiny room, in the stairwell (aka cupboard). It was red hot and loud. Trying to sleep was atrocious, with all and sundry slamming doors and talking loudly until after 0300. I had the fan running all night and a tiny window open, but did very little.

This was our first stay at the hotel in Derby and we had a wonderful experience. We received a friendly greeting on arrival at the entrance by the receptionist (Georgia I think her name was). The manager Simon was also very helpful. We were provided with useful information about the hotel and surrounding area (close to the city centre which is ideal). Room was clean and comfortable. Dinner in the evening was also good. Overall very happy with the stay.

Stayed at the Stuart hotel for 2 nights while attending a family wedding at the venue. We arrived late Friday night and parked easily. Check in was fine, went to our room and the first problem was the temperature in the room. It was far too hot and there was no air con. The room was a standard double. Slightly on the small side. There was a tv, kettle and coffee facilities (no spoon to stir coffee) the safe - it didn't work (either broken or we wasn't doing it properly) there was no iron in the room. A good amount of Wardrobe and draw space. There was a few issues with the cleanliness- the bathroom door was dirty with make up marks, the floor wasn't too clean there was some hairs. I think a thinner summer duvet would help sleeping in the summer as the one on the bed was very thick and too hot. I did speak to somebody about the heat and they did provide me with a portable air con unit which did help in the second night. The wedding was great, we was looked after well. The breakfast was lovely. No issues there. Overall a good stay, I do think as a 4 star there should be a little more attention to detail in the rooms to bring it up to a true 4 star.

Booked a two night break with a voucher given as a Christmas present. A few days before our stay I had ab e-mail offering and upgrade which I took advantage of and took a Junior suite. Hotel was easy to find, check in very easy and staff friendly and helpful. Room was a good size and the bed was comfortable. There was some corridor noise but it's to be expected in hotels. Connected to the WiFi but it was very slow and found mobile internet better! . The hotel is a very short walk to the Intu shopping center and town so an excellent location. When checking out was told I owed £20 when nothing had been charged to the room, when I challenged this the charge was dropped, but have to wonder how many have paid in good faith for nothing!

The hotel is well located close to both Derby rail station and the town centre. My single room was small but more than adequate with bathroom including tub and shower. Tea & coffee making facilities were supplied as well. One down side was that on site XS restaurant was closed on Sunday despite the advertising stating the opposite. I did not have breakfast but the cost at a shade over £50 per night was more than reasonable.

Nice hotel, with good rooms. The restuarant was slightly odd, having dishes served to adjoining tables that were not offered in the menu. Were they specials? I have no idea as none were offered. A little surprised to have no snack biscuits in the room, which being a type I diabetic are always a welcomed addition in the "just in case" requirement for a quick boost of blood sugars. Otherwise the hotel was nice, friendly and clean, plus the room spacious and very comfortable.

Stayed overnight found the hotel to be in an ideal location . Good parking on site Helpful friendly staff . Good restuarant and bar. Room was what I would expect from previous stays at this Groups Hotels . Thought good value overall for what I paid .

I stayed for a festival for two nights and arrived early and was immediately welcomed and checked in early. The service from all the reception staff was great and especially the night barman who went out of his way to keep the bar going. The breakfast was great and we had the smoked haddock which was a real treat. The rooms were adequate and whilst in need of an update, they were very clean and comfortable. Will stay there again. Thanks

My girlfriend and I were staying at this hotel as it was my university reunion. Check in was fine, parking was routine as well. I had a shower in the evening and the pressure was poor to say the least. In the morning the pressure was so bad that hot water was dripping out of the shower which made having a shower with hot water impossible. This meant a cold shower, something that is unacceptable from a hotel. When checking out I was asked how my stay was and I replied, 'Fine, but there was no hot water this morning'. The lady behind the desk apologised and said, 'Oh we do have that in the mornings occasionally'. Not good The Stuart, I will not be staying again in a hurry.

The bed wasn't comfortable, it would of been better sleeping on the floor. A generator of some sort started going out at around 6am near our room making a very loud noise, vibrating the floor and making the windows rattle so safe to say we didn't get much sleep! We was going to stay for breakfast but didn't want to waste anymore money in the hotel than we already did to stay there, and we ended up checking out of the hotel for just after 8.00am. We stayed for my birthday and wanted balloons for extra cost etc and they said they would send me prices, but they replied the night before saying they won't be able to do this now. We also asked to borrow two prosecco glasses but just got told to use the coffee cups in the room.

we got married at this hotel and everything from start to finish was brilliant Tina the wedding planner was amazing the staff I must highly recommend as they were all so helpful and pleasant and all worked so hard to make our special day perfect the food was lovely the rooms very clean and comfortable

The room and bed was fine and had a great night sleep, Free Parking, 24h food, drink and room service and a short walk to the train station. The shower had terrible water pressure but the breakfast buffet had it's issues with the lack of food available to choose from but the hot menu was fine and came out quick with lots of choice!

Room was small and bed was huge making moving around in room difficult. Hot water pressure was practically non existent making having a shower impossible and therefore had to have bath and wash hair over bath, not ideal. was difficult to get served lunch and drink on Saturday lunch time as no staff behind bar so had to ask reception to get someone to come and serve me, they never came back once i had my lunch, I was there 45 minutes and therefore decided not to have a second drink. Breakfast wasn't the best so I would suggest going to cafe 2 doors down as it is half the price too.

Stayed for 2 nights on bed and breakfast basis. Check in was very smooth and quick. Our room was refurbished and had everything we needed. Bed was extremely comfortable, plenty of tea, coffee etc and was very quiet being at the rear of the hotel. Bathroom very clean and modern with nice toiletries and large fluffy towels. Breakfast was excellent, plenty of choice from the cold buffet and hot full english waiter served. had drinks in the bar which were reasonably priced and adequate choices of draught beers/ciders. Service from all the staff was brilliant especially the stand in manageress who worked really hard in every department, Car parking was free at the rear of the hotel and the location very good, a ten minute walk into the center of town, Would definitely recommend,

I can't remember the last time I wrote a really bad review but this place deserves it. Went for an evening meal to join friends who were staying the week end. Decor is clean modern and very impressive which created a really good impression. We were seated promptly and our orders were taken. Main course arrived and food was well presented and tasty. After such a good start how could it go wrong. Well the waitress cleared the table and walked off. We waited about 15 mins and then had to ask for a dessert menu. Deserts arrived were OK and waitress came back and cleared the table and disappeared again. We waited what seemed like ages and then had to find someone to ask for coffees and a tea. We went to the bar area and a tea and a coffee arrived. No tea spoons and no sugar and were advised the other coffees would be arriving soon. A good while later - 15-20 mins, we asked the barman if the other coffees were coming. His response - he would bring them over as soon as he possibly could - what kind of answer is that. A few minutes later another barman bought over 2 cups of coffee and milk in a teapot!!!! I asked him for saucers and teaspoons and he said they had had a rush and there were none AND WALKED OFF. I went to the restaurant and explained what happened to the duty manager and she gave me teaspoons and asked another waitress to take some to the bar. Why couldn't the barman have done this. I then asked the receptionist on duty if I needed a token for the car park barrier and he replied very sullenly I needed the code which he gave me on a piece of paper. Does anyone actually like working here? Really sad as first impressions were really good. Won't be coming here again.

Being able to access town with a 5 minute walk is perfect. Such friendly helpful staff, room fine, clean, spacious. Ground floor. Breakfast buffet was one of best ever, plus lovely cooked food to order. Plenty hot water, deep baths (great after several trips into town). Coming back, asap, really good trip thank you .PS Don't believe all you read on TA, this was our experience, was quite concerned what read before our trip! We could not fault.

I stayed at the best western on the Saterday night of May bank holiday.i had booked two rooms which where both comfortable and clean. the lady on reception failed to inform me i needed a code to leave the car park then blamed me when i asked how you got the barrier to lift . i dont eat in the hotel, as there are places to eat in the town centre, that are cheaper and just as nice .

Had a good stay at the hotel.. When you arrive at the hotel you see a nice clean modern lobby with a bar on one side and a restaurant on the other side.. Check in process was all fine and staff are friendly and helpful.. The rooms on the other hand let the hotel down there clean so that's a bonus but there so dated and old looking and just need a good freshing up.. The beds comfy but creeky.. The breakfast was lovely though so that made up for the room

With a plan to meet a colleague off the early train from London I needed to be close by for a pick up. Good position and easy to find but with a very tight and full car park.. I just squeezed in the last place. Clean and tidy with all you could need. OK for a short visit and not too far from the university.

We got a groupon deal that was a bargain for what we got. The staff at the hotel are all lovely, the room was great and extremely clean. The evening meal was perfectly cooked, as was the breakfast. Will definitely be going back and would highly recommended this hotel.

Hotel is quite tired in places. Dining chairs badly stained. very poor breakfast. Don't bother. one mini croissant to share amongst guests with an hour and half to go, not replenished the entire time. cold meats looked like the day before platter, waited 15 mins for a coffee, cooked breakfast awful and I'm not fussy. Hotel needs updating and decorating. Staff however lovely and helpful.

First impression very good, dining area well set out with plenty of room between tables. Staff very friendly and efficient. Food cooked to order and well presented, very delicious. If in area worth going in for a visit. Looking forward to our next visit. Recommended to everyone

Arrived Friday to stay 2 nights , the first nights stay was good ...quiet and peaceful . The Saturday was a bit different , There is / was some sort of gym next door which was noisy at all times . The staff were very helpful and the food was good . We stayed at the back of the hotel , bet the front was even noisier .

Stayed for two nights, had such an enjoyable experience really helpful/friendly staff, rooms were spacious & clean bed was so comfortable! Food was so good, great selection of drinks & reasonable prices. Hotel looks nice throughout & is clean/modern. Fab location, couple minute walk from the town centre. Will definitely go back!

Pretty easy to find and close to the train station and while the car park looked small there was plenty of room for all the delegates. Coffee upon arrival tastes freshly brewed and the scones during the break were delicious and served with butter, jam and cream. No complaints about the venue of the staff.

although the room was a bit small it was comfortable. It included tea making facilities which was topped up every day. Didn't try the restaurant so I can't comment that but the bar was reasonably priced although they did run out of my favourite tipple, vodka on one occasion which I thought for a hotel was a bit odd. Overall I would recommend it for a stay of any kind be it for a weekend or a holiday base. Being centrally located is a good advantage. Easy access to shops and transport.

in town for an art exhibit, I was staying for just the one night. the hotel is well presented and was clean and tidy in all public areas. has a nice looking restaurant and cosy bar. also, free parking, but probably its main selling point, other than the price is its position. just south of the city centre it's a very short walk to, pretty much, anywhere in town. derby centre being pretty compact, it's literally 2 or 3 minutes to the main shopping centre, and about 20 minutes to the cathedral at the north end of town. also, just south of the hotel, if you don't want to go into the centre, there's quite a lot going on too. not readily visible when I arrived in the day, but take a left out the hotel and there' a number of pubs, restaurants, takeaways and corner shops, also selling food and drink, just around the corner. re my room, it was quite small being a single, but had everything I needed. T/coffee facilities, tv, large wardrobe, a desk with chair and a very comfortable bed. it had a nice bathroom, tiled and of a decent size, with a good shower. both rooms were spotless. it was quite warm on entering, but once the windows were opened it was fine. the only niggle, there was some noise. the door doesn't offer much soundproofing so when people were walking and talking in the corridor it was quite noticeable. this I found just after check in, luckily, that night it was very quiet. however, if there were a situation with late revellers returning after a night out, I could imagine this being a potential problem to lighter sleepers. overall though a pleasant stay. I was room only so can't speak as to the quality of the food and drink. the staff I did have dealings with though at check in/out, I found to be very friendly and efficient. I would have no problem staying here again if visiting the city in the future.

We used this hotel for our whole wedding day, the staff were absolutely fantastic, service was absolutely amazing the whole day was just perfect.... The rooms were fantastic everyone that stayed at the hotel said the same..... We cannot thank the hotel enough for everything they did for us

Rooms clean but need updating. Bathroom very tired. Low water pressure. Three milks not four so could not make two cups of coffee. Reception service on phone not good. House keeping service excellent. Room service slow due to wedding. Food good when eventually it finally arrived after being chased.

Car parking is an issue so had to park on side street. Reception was welcoming & friendly. Food was very good & staff very helpful though needed some up training , not knowing what the soup of the day is does not fill dinners with confidence however it was very good .My wife had deep fryed fish with hand cut chips,tartare sauce was home made, but vinegar in scachettes , I don't think so!! 3 of us had rump steaks which were very good, but no mustard available to accompany them ! Ladies WC out of use. So had to use disabled facilities. Will return.

Had our wedding here on the 20th April 2019, and could not of had a more perfect date. Tina the wedding coordinator and her team worked tirelessly to ensure everything ran smoothly. Both the ceremony room and reception room looked stunning and we were even taken through to see the wedding breakfast room before our guests to ensure we were happy with it. We both could not believe how beautiful it looked!! Food was really excellent, all our guests commented on how delicious it was. There is not one thing that we could of asked to be any better. If you are thinking about getting married here, then we thoroughly recommend, it you will not be disappointed!!

We stayed at this hotel for two nights for a friends wedding on the first night had drinks in the bar to told no ice for drinks the room was in need of a good renovation have had a lot better rooms at other hotels for a lot less .the breakfast and food over the weekend and the wedding was well organised and barman seb did a great job under the circumstances

Fount dirty underwear and were wet cup marks from previous people who stayed in there manager i rude when you can smell weed (a drug) through corridors her explain is well I can't go knocking on doors Breakfast- more lukewarm than hot, tomato was not grilled and has brown was rock hard

Brilliant welcome-Red Wine glasses and very cheerful staff. Very cosy and really clean environment. The breakfast was amazing- hot and there is a choice of how you want your eggs- they aced my Spanish omelette and there was lots of health choices- I loved it to bits. I was properly amazed by the service and staff decorum despite their freedom to have a laugh.

Helpful andd friendly staff, spacious and comfortable room, speedy service both at the desk and in the restaurant. I was able to leave luggage both before check in and after check out. Would highly recomend this hotel.

Good food selection at breakfast Poor coffee selection at breakfast Just one plastic cup, one soap, one body wash, one shampo for a twin room I enjoyed how relaxed the hotel team was Not many ciders to chose from, I had a perry

A one night stay with my son at the hotel. Our requirements during our stay were met and the staff were attentive and friendly. Service in the restaurant was good and food was well served and presented .

Lovely hotel in central derby, minutes from shops and close to railway station, rooms comfy maybe a little dated however excellent value for money, breakfast hot n plentiful. Free parking a plus. Friendly staff will stay again,

Check in, quick and courteous. Room nice and clean but only one 'glass' in batroom and no anti-slip mat for a slippery bath. Restaurant service very good if you can swallow [sic] the wine prices .. ouch! Food quality good especially the breakfast choices available. Staff all cheerful and helpful. Bedside lamp fixed on request. Checkout easy and quick.

Let's start with the positives first.... the bed was comfy, and the shower was powerful. I'm afraid that's about it. We had booked an executive room which stated air conditioning, mini fridge, luxury toiletries, and home baked cookies (!?) in addition to the standard room. When we arrived in our room, we had to hunt for the tea making facilities - they were in the drawer! I couldn't find the hairdryer until I pulled the chair out from under the desk... it was on the floor (of course, silly me!). The home baked cookies were um... a pack of 3 shorties from a catering pack. Hardly home baked, unless you work for Coronet (the supplier). The mini fridge looked like it hadn't seen a cloth or cleaning spray since it was purchased. The luxury toiletries was a tube of shampoo and shower gel. The room was very warm, so we decided to put the air con unit on, but then discovered thick dust in the vents so didn't bother. When we got into bed, we realised the walls were paper thin. The guy next door loved the sound of his own voice (sadly, we didn't) and had to listen to it up to 3am. It was the worst night sleep I've ever had in a hotel, and I feel £81 was a complete rip off for what was on offer. The breakfast was ok, could've been hotter but the selection was good. I won't be staying here again, I'd get a better deal at Premier Inn. Just one thing to note, the car park gets full very quickly and we were lucky to grab the last space at 9pm.

I booked this is a 'cozy' room based on the price, expecting it to be small, which it was but still with plenty of room and great facilities. The hotel is really close to the main shopping area in Derby and has a secure car park. Much of the hotel appears to have been refurbished, the only aspect I could criticise was the carpeting in the corridors and room which seemed to fall well below the standard of everything else.

Booked into the Stuart and was disappointed to have to carry my suitcase and work bag up 2 flights of stairs that were narrow. Rooms were dated and there were stains on the walls and carpets, duvet was lumpy and had seen better days. Ok for a short stay, wouldn't want to stay longer.

The company had booked the suite for me to present an evening training session so it made sense to stay overnight. The rooms were clean and comfortable - I had one of the best nights sleep I have had in a hotel. The only minor negative is the tendency of hotels to use low light output light fittings and the desk area was a little dark. Evening meal in the restaurant was good quality and served quickly. I had the steak and kidney which was tasty and a good sized portion. Breakfast was served quickly and was very hot - watch you don't burn your mouth on the sausages! Again very pleasant. Welcome at the desk and the help when there was a mix up of times meant the staff get a big thank you. The hotel is of an era and style which is comfortable.

The hotel was very modern and the staff were very friendly and polite. However, there was a lot of noise such as drunks, fire alarms and heating sounds, the desk had a broken leg and the pressure of the water in the shower was very high. The bed was comfy and the hotel provided wifi, a kettle, tea, coffee, mug, iron board, safe, wardrobe, desk, sink, lights and a toilet. The price i paid was out standing.

We decided to book here because we were attending a party next door and it wasn't much more money to stay than get a taxi home. We booked a cosy double for £39 and a few days before our stay we got an email inviting us to make an offer for a room upgrade. We offered £5 to upgrade to a standard double (usually £15) and it was accepted. We arrived at 8pm and found the car park full except for several disabled spaces. We managed to squeeze the car in and went to check in. Reception staff were friendly and helpful and we soon checked in and went to drop our stuff in our room. The decor of the hotel and rooms is a bit dated but it was clean and tidy. The room was quite large with a big bed (I think it was two singles pushed together) and the bathroom was very clean and bright. The only downside we could see was that there was no kettle or tea and coffee facilities in the room - I'd have much rather had this than the toiletries provided in the bathroom. The room was very quiet at night and we got a good nights sleep but there was quite a lot of noise at about 8am which sounded like bins being emptied outside, and the noise of other peoples toilets flushing was quite loud. We could also hear other people talking in their rooms from ours so if you had loud neighbours it could be quite annoying. We didn't eat in the restaurant as the breakfast seemed quite expensive and we didn't have a drink in the bar so I can't comment on those. Check out was quick and getting out the car park with the code we were given was fairly straightforward. This hotel was in a really convenient location for us and good value for a single nights stay.

I stayed in a double room single occupancy. The breakfast was very good as was the dinner in the hotel in the evening. The staff were all very helpful and nothing was too much trouble for them. They went out of their way to be helpful.

This hotel is very convenient to town centre and railway station. It has bus tops right outside and a very regular service. The hotel has the convenience of a car park for residents. The staff are extremely efficient and friendly. Nothing is too much trouble for them. Breakfast was varied, cooked or continental. Ate in the restaurant twice during the stay and food was hot and flavourful. The bedrooms are on two floors with some on the ground floor. The only downside is there is no lift. I had a single room which was very comfortable and warm. Plenty of tea and coffee replenished daily as well as biscuits.

Hotel is fine, rooms are ok and breakfast was good but was nothing more than average. Does the job for what you need but nothing stood out as exceptional for me. Pretty close to the station so fairly easy for transport links

I was staying in a single room, which was a little small but it was good value for money and had all the amenities required. The hotel itself looks very modern and stylish. The staff were excellent, and indeed the best part, including the staff at the bar and on reception. Food and drink were okay for the price. My only complaint is it is a little too easy to hear noise through the door and walls.

This hotel is only a 10 min walk from the station and also has a car park. The rooms are average size and the beds quite comfy. There is a good shower with toiletries. Fairly basic but has everything you need.

We stayed for two nights for my birthday, we were upgraded to a suite for a small cost. Hotel and room spotlessly clean, some staff very friendly. Mattress too hard for me. Great location. Food in the restaurant terrible, we had a two course meal included on the first night, the chicken skewers were red hot one side but cold the other and the fish and chips were soaked in oil. We did complain and we were offered a free dessert. We were very disappointed and it put quite a dampener on the night. Breakfast could have been very good, lots of choice and good quality ingredients so I couldn't understand why they would serve it with a cremated sausage on !! Staff bringing out hot breakfast while your eating the fruit etc from continental! They need to sort this out. On the second night we tried room service, thinking they couldn't get a sandwich wrong! How wrong was I !! The bread was so dry it crumbled and the cheese was so thickly cut, I didn't dare say anything because I didn't want it to ruin another night !! No name tags on staff

The location is excellent, with Intu Derby right on your doorstep. The breakfast was probably one of the best I've had whilst staying at a hotel. and the restaurant in the evening was good too. Overall a very good stay. Internet could do with being extended so it's available everywhere.

Fab hotel, been twice, will go again, central to town with pubs and restaurants. Clean hotel, great atmosphere and friendly people. Had a meal in hotel was lovely. Breakfast was first class, everything you want from full English to continental if you prefer.

Stayed here on a couple of occasions for business, staff have been more than accommodating with changing rooms to find a suitable one with my mobility issues. Food was fine Comfortable bed The hotel could do with more shower only rooms. Would definitely stay again.

We stayed on a groupon offer. On arrival we were met by very friendly staff. We were slightly early but our room was ready for us. Check in was quick and easy. The lady and gentleman on reception were very friendly and helpful. Our room was clean, maybe a little dated but a decent size and the bed was very comfy. The bathroom was clean and had the usual complimentary shampoo/soap etc. There was tea and coffee facilities with biscuits. We had a couple of complimentary drinks with our groupon deal in the bar and we had a small bar lunch which was ok. The hotel is very near to the shopping area which was great. Breakfast was continental buffet and a selection of hot food available by menu. All in all a decent hotel to stay at and I would stay here again.

had a weekend stay for the first time. location is good, the hotel was clean and well maintained, however the staff team proved to be outstandingly professional which served to make our stay most pleasant.

It was my third time that i booked stuart hotel and had a little problem as it was some kind of noise coming from outside but still as per their friendly staff I didn't went to complain and enjoyed staying with stuart hotel will definitely go back next time again

The hotel stay itself was OK but there was a problem with the booking and I had to pay again on arrival at the hotel. Having been told by reception staff that I was not charged for the non-arrival for the faulty booking, I paid for the night's stay, only to then find I was then charged for both nights after all. On contacting the Best Western and subsequently the hotel directly I was made to feel like I was trying rip the hotel off in asking for a refund for the faulty booking. Awful customer service that has left me feeling quite angry.

We have stayed here several times and have never been disappointed. Car parking is available. Reception staff are friendly (as are all the staff we have met here) and check-in is quick and painless. The room was clean and the bed is as comfortable as we have had the pleasure of sleeping anywhere. Just five minutes walk will have you in Derby central shopping area. One thing we have never tried here is the breakfast but the restaurant looks inviting. Maybe be will make the time on our next visit.

Stayed here Saturday 26th January 2019. The room appeared to be near a boiler room so the constant banging of the boiler and subsequent water noises was quite off putting. Shabby interior covered in dust. We had breakfast Sunday morning. Cutlery was filthy and the staff hadn't got a smile between them. Tip.....if you want breakfast i'd advise the cafe next door but one.

We stayed for one night on a Groupon deal. We were told to dine in the bar not the restaurant, the menu was dreadful. The plumbing in the bathroom was ridiculous, the toilet flushed whenever it felt like it, including when we turned the tap on and when our neighbours used the shower or toilet with the most awful high pitched whining from the pipes. Our room was next to the service entrance and at 8.15am the laundry delivery was dumped very noisily outside our door and filled the hallway. While we were at breakfast our keycard appeared to have been de-activated and we couldn't get back into the room. The saving grace was the efficiency and friendliness of the staff.

Excellent value for money especially as we got up grades due to been members. Very central location dropped son off at the cricket centre drove 5 mins to the hotel then a short stroll to hitting the shops.

Its my second time in best western stuart hotel i can say that its really nice and clean and comfortable and price wise its perfect location is so good just a minute walk to city centre staff is really helpful i can say its perfect from all views hope to stay there soon once again thanks guys

This was our third visit to the hotel.It is in a great location its 5-10 minutes walking distance from the train or bus stations. The main entrance is very spacious and the hotel has a bar area and restaurant. The staff on check in were really friendly and welcoming advised of our room.the hotel offers free parking during your stay. Our Room was situated on the ground floor towards the back of the hotel. The room was very spacious and offers plenty of storage space for your clothes a tea and coffee tray with biscuits.The bathroom has a bath with a shower over a nice treat if you fancy a soak after a hard day shopping. Breakfast you have the choice of continential and full English which you can have extra items such as black pudding ,fried bread. Overall our stay was lovely and the staff at all times were friendly and helpful we definitely would stay here again.

Just returned from the Stuart Hotel for a last minute Xmas shop in Derby. We stayed for 1 night very nice hotel especially for the money staff and service vvv good, we got checked in straight away nice warm room, toiletries included. Tea and coffee and biscuits very nice touch. Nice to have a bath instead of just a shower which we liked, however not too sure if you are elderly or not too mobile as very high step into the bath and no rubber math in bath so quite slippy there was a handrail and for us not a problem but had I been with my elderly mother I may have had some concerns.Great location very close to the town centre and railway station both within walking distance. They also have a carpark. Excellent breakfast. We really enjoyed staying here would stay again an recommend our friends to stay.

Went to a Christmas party ete wu With some friends. The staff were pleasant,friendly and worked hard, arrival drinks not very nice..presecco would have been better. My husband had a bad pint of larger but didn't like to complain. Think the barrel needed changing. The room looked beautiful and the tables set really nice. The Food was average with no complaints. There's was a good pass the parcel game but the night was ruined by a rubbish miserable DJ...I've been to many Xmas partys and he has to be the worst I've ever encountered. It's a Shame as it could have been a good night. A bit of a waste of money really as the Christmas astmosphere was missing.

A couple of nights for work. Check-in was easy and fast, very helpful staff. The ground floor double room was very small. On the second day the bed had been made but the coffee cup had just been moved rather than cleaned so not sure how much cleaning had been done. Breakfast was nice with a good selection and friendly service. The shower was tiny, I'm not huge but it was tight to lift my arms, thankfully I didn't drop the soap. Worst part was the noise. I opened the window to the constant sound of a fan. I could hear every sound upstairs and people walking past the room. There was a VERY loud whistling noise when the room upstairs ran the shower. The hotel is reasonably priced and very well located for the train station. Surrounded by a good selection of restaurants and bars.

I have stopped at this hotel for the previous two years whilst attending a work Christmas do nearby and yet again this year we weren't disappointed. We were located on the top floor this time and the bedroom is a reasonable size. Bathroom lovely and clean and bright. Speedy efficient check in, friendly staff. Reasonable price - room only Sunday night £54. Will be stopping there again for next years Christmas do.

I stayed at The Stuart on 14/12/18 for a rock weekend in the city centre. The booking had originally been made by a friend who realised they couldn't attend. I've been to Derby several times before as it has great venues for rock bands. I arrived after work at 7pm to find the hotels car park full. There were two private Christmas parties being held at the hotel so it was extremely busy. Luckily a guest directed me to a pay and display car park around the corner. I had to return to the hotel to try and get change for the car park meter but the receptionist seemed disinterested and suggested I go to a shop down the road. Her directions weren't very good though. I finally found change in a take away shop on the next block. The car park was very poorly lit and as a woman travelling on my own, I was very nervous when trying to pay for my ticket. I would recommend that future guests travel by train to avoid this inconvenience. The hotel itself was clean, the bed was comfortable and the noise from the party could hardly be heard until people returned to their rooms and began talking in the corridors. When I set out for my rock night I had to get a taxi to the venue. Had a realised the hotel was so far away from the venue, I would have cancelled the booking. On returning home there were no taxis available to pick me up from the venue and I had a long walk into the city centre to the dreaded taxi rank. The walls of the hotel must be very thin because I could hear other guests using their toilets, dropping shoes on the floor and snoring. The central heating is also very noisy. Fortunately I was very tired after my walk to the taxi rank so I fell asleep quickly. The following morning all I wanted was a cup of tea but I realised I couldn't see a kettle or cups. I'd already decided by then that I'd had enough and wanted to go home. On checking out I noticed a trolley full of tea bags, coffee etc and asked the receptionist if they had kettles. If only I had opened a bloody drawer!!! So as comfy as the bed was and as clean as the hotel was, I will not be going back. And the wifi was down!

This hotel is ideally situated for Derby City Centre and the Intu Centre.The hotel has free car parking. The staff were very friendly and welcoming. We ate in the restaurant,the food was individually prepared (not "pub grub" type food).It was very tasty & enjoyable. The rooms are a bit tired & need sprucing up but they were clean & the beds were comfortable. We will stay again.

Minute size room - not even swinging cat size. Terrible breakfast - cremated "fried" egg, white gunge on over cooked bacon and no tinned tomatoes even though ordered - and we had to pay goodness knows how much extra from our original booking. Overall staff attitude poor - they need reminding who is ultimately paying their wages. Reviews like this will not encourage people to book this place no matter how close it is to the city centre. One thing which is good is the car parking.

Upon arrival of the hotel we parked in the customer car park which is fairly small and overcrowded, also when your in the car park you have to use a code to get out....which can be tricky when you arrive and the car park is full and this is your first time to the hotel. Checking in was easy. The room was similar to premier inn, had a tv a kettle and an iron. Bad points in the room; it was facing a very busy road so the traffic was loud. The windows were drafty which made the room cold. Underneath the room was loud music, I think this was coming from a private function. The bed was ok so had an average night sleep. The next morning we went down to breakfast, we expected to be greeted by the hostess and expected to be told how the restaurant worked but we just sat down and the hostess came over to take our order. I had full english breakfast and it came out of the kitchen warm....i expected it to be hot. I expected more from a 4* hotel. However only paying £40 through Groupon I guess you get what you pay for.

I picked this hotel because of its convenient location. The free parking was a bonus. I have to say the staff we really friendly and helpful, the room was clean and had the facilities you need for a simple overnight. So for a simple no frills short stay this was ideal I would have no issue with staying here again

The staff were very friendly and helpful but the first room I was given, the window was broken and did not close properly, the carpet looked like it needed a very good clean and even the bathroom required a deep clean. Once I complained about the window, someone came to look at it and agreed that it was broken and they eventually found another room for me, despite being quite fully booked. The second room was ok but the radiator and pipes did make a lot of noise throughout the night. The bed and pillows were comfortable, but I have definitely stayed in better rooms with other hotels. It wasn't clear when booking but breakfast was extra at a cost of £12. I would have preferred to eaten elsewhere. When ordering the cooked breakfast, my colleague requested an addition of some black pudding to the plate, hardly a complete change to the request but the waitress 'huffed' as if this was going to be a big issue. When the breakfast was presented, she still got the wrong selections on the wrong plates. The breakfast was certainly not worth the money. When we checked out of the hotel and walked out of the front door, a very large rat ran in front of us and under the fence to the left of the reception. I am sorry to say that we won't be returning to this particular hotel.

I booked this Christmas party night in October for Saturday 1st December, for 5 couples. I now see why they still had availability! The booking process was easy, and a lady named Tina was always very helpful and friendly over the phone and emails. The arrival cocktail was a nice idea, but I didn't like it, and it seemed that the majority of people didn't as most were left abandoned! We entered a brightly lit room and seated at our table. We noted of the 7 tables in the room that 2 were empty! We ordered wine, the white was delivered but had to be returned as it was warm. The bread rolls were hard- probably been put on the table too early. There was a pile of cutlery on the table. Some bread plates missing. The prawn cocktails were poor, tiny tasteless prawns with a watery tasteless sauce and dried out bread ( or was it toast!). The croutons in the soup were a soggy mush. The main courses were much better- no complaints there. Desserts were just ok at best. The service was overseen by a very good and friendly manager/ supervisor who was trying his best and working hard but his waiting staff appeared clueless and disinterested. After the meal there was a pass the parcel game which was fun. Food service finished and the bright lights remained on until we asked for them to be turned off. There was no party atmosphere in the room. The DJ was poor, but that said we were determined to have fun and once our table got up to dance others in the room soon joined us. Overall we had a fun evening, but I can't say I'd recommend it due to poor standard of food, poor DJ and no atmosphere. Thanks though to Tina during booking and the duty manager/ supervisor on the night.

The Stuart Hotel is perfectly situated for all of the shops and museums. The car park is a definite bonus as parking in Derby is pretty difficult. The reception staff were very helpful and went out of their way to ensure our stay ran smoothly and well. We had booked two rooms and both were comfortable and well appointed. The walls appear a little thin and we were disturbed by other room doors banging at various times in the night. The manager of the restaurant was friendly and efficient and sorted a problem with my meal immediately one night when we ate in the hotel. Overall, we would choose to come back as the quality of the staff make up for any inadequacies of the hotel!

Staff were very professional and welcoming. We'd had a stressful journey, but the way we were greeted relaxed us immediately.Pros The bed was comfortable, and tv worked. Like the fact there is a safe in the room. Free parkingCons - the shower water pressure and temperature was variable to say the least. Breakfast - a very varied choice compared to other hotels of the same level. I had the porridge, haddock and eggs. All hot and tasty.. But the same could not be said for my husband's English breakfast .Butr for £48 with breakfast it was value for money.Staff kept the buffet and crockery replenished.

This hotel is situated about 5 mins from the centre, parking is free. Rooms were clean and adequate and the staff were friendly and welcoming. Breakfast was lovely and I thought it was worth the price we paid on Groupon. We will definitely be returning.

Nice, inexpensive hotel which does its job. The rooms were good sized, clean and adequate for a decent nights sleep. The reception and bar area is clean and modern and the staff were great. Free car parking is a bonus in a City Centre hotel. The location is brilliant for shops, bars and restaurants. Breakfast is served to you, not buffet style like in some restaurants and it was warm and well coked. We would definitely come back here when we visit again.

2/11/2018- Unable to check in smoothly as receptionist seemed to be confused with a few bookings at the desk through a 3rd party bookings, not showing full details of names for bookings, receptionist would not allow me into the room and disturbed my friend in the shower to come down to reception to prove I was booked in with them. This caused unessesary waiting for people at the check in desk as they had the same problem. No apology from receptionist and quite abrupt about the mix up, poor customer service skills were not taken likely when wanting to relax after a long drive from work to the hotel when I had paid for the room with an email to prove this. Didn't feel welcome overall.

Had a short break at the Stuart Hotel through Groupon recently with my wife. The deal was two nights b&b with dinner on the first night. We traveled by train and this hotel is literally round the corner. No problems checking in ( always worry when booking through a third party) However a problem came up later. Room good not particularly roomy but sufficient for a couple of days. Had dinner from a special menu presumably the groupon one.chices ok though! Went into the bar but I couldn't put our drinks on the room as this was not asked for at checkin by myself! Ok but is this normal for the guest to request this? I just paid for the drinks by card. Breakfast both days good Hotel is about 500 yards from the shopping centre ideal! When we arrived the weather was good so we went for a walk along the river which was very pleasant and we ended up at the top end of the city centre and walked back to the hotel. We ate in the intu centre the second night. Plenty of choice . Would recommend this hotel and City for a short break especially by train.

Used a Groupon for 2 nights, worth the money £78 + £10 for Saturday, B&B + glass of wine, comfortable room, tasty plentiful continental & cooked to order breakfast. Plenty sockets in bedroom, along with a lot of dust on lights & under bed.

There are a number of large hotels in the vicinity of the Stuart. I have stayed at 3 of the others over the years as a frequent visitor to Derby. Firstly their pricing is all over the place and DO NOT believe their website that the cheapest rates are available on their website, they are not. When I challenged them over this issue they were very dismissive and basically told me to book it via the third party seller if they were cheaper. So I did. I paid £124 for a single room for a 3 night stay, Thursday - Sunday for bed and breakfast. So hunt around for cheaper prices on the usual third party sites, don't book direct. The room was tiny. Not a big deal for me, but it might be for others. It was tired looking and the bed certainly needed a new mattress, it was reasonably comfy though. The big negative with the venue was the noise from the hotel. The walls are paper thin and you can hear the people in the neighbouring rooms snore/use the toilet/watching the telly. Apparently someone in the next room had a concealed weapon and had to be strip searched and was told to bend over the bed when something was found! Not very professional behaviour from the police. The stairs which was close to my room were also very noisy. I ended up using ear plugs. However it is really conveniently placed and was far cheaper than the other hotels nearby. Even when I contacted the Aston Court nearby directly to see if they wanted to match the price I got from the Stuart, they weren't interested. I'm glad they weren't as The Stuart was a better hotel as I had stayed at the Aston Court last year. The breakfast was really good, a self service buffet breakfast, with the exception of the cooked items which are done for you individually when your brekky order is taken. It was certainly enough to keep me going until the evening meal. This place is not as good as the Hallmark hotels around the corner, but their prices for the same stay were just too much compared to the Stuart, £177 for the Hallmark Inn and over £200 for the Hotel. As the hotel was purely a place to rest my weary head after a hard days gaming nearby it was certainly the best value for money option. Just for an extra nice added touch they left a couple of packs of biscuits with my coffee and tea each morning when they made the room up, which was handy when I came back to my room late on.

We were here for 2 nights with our elderly mothers. The hotel was conveniently located. Rooms were clean, breakfast was good, service was excellent, staff friendly and helpful. All in all, very good value.

Close to centre, Parking available. Helpful friendly staff on check in. Clean rooms with tea/coffee and biscuits. Our room had a fridge for our use. Comfortable bed gave us a good night's sleep. We didn't eat in the restaurant but the area did look inviting, as did the bar. We have stayed here before and will certainly do so again.

Hotel centrally located to derby city and train station. Free parking. Rooms a good size and comfortable. Staff helpful and friendly. Excellent breakfast being cooked to order and good selection of continental buffet.

Hotel was clean, staff friendly and courteous . The bar area is a little small, and not arranged particularly well with TVs on one side. Beer was reasonably priced.. good value hotel, room sizeable .. but no iron in the room

So we stayed here for a family wedding. We booked month in advance two rooms one ground due to mobility restrictions and one double with a cot. We paid £10 per night for the cot for a travel cot with notatress or bedding. The double was a zip n toe bed and a huge gap in middle. It was an executive room but smaller and less nice than a regular. The mobility access room was booked on first floor and no lifts and took a huge arguement to get sorted. Breakfast is appalling and breakfast staff were very rude. After several complaints it took over four weeks to get our agreed breakfast and cot refunds. Whilst the operation manager was apologetic he was also poor at following through what was agreed. Rant over as a wedding venue the Stuart was brilliant throughout with great attention to detail. Lovely food and a good venue. Is it four star no is it mediocre just. Staff need retraining on not just running a hotel but the best western way of doing it as they are a huge let down to the brand.

Stayed as part of a club weekend. Comfortable room but in need of some attention - understand rooms are gradually being up-dated. Staff were very helpful and polite. As a group the menu was limited but the choice was good, food well cooked and served. Able to sit on after the meal ended to talk. I travelled by train and found it an easy walk from the station - took about 5 minutes.

Got the groupon deal and wasn't expecting much. Bedroom is more than adequate, clean and comfortable. Two course meal- lovely! Very pleasantly surprised. Staff- Charlie the duty manager, Giovanni the barman and Grace the waitress couldn't be more helpful. Totally exceeded our expectations. A lovely night away. Highly recommend.

Just recent;y stayed at the Stuart Hotel. Booked a romantic night away so was disappointed with the Junior Suite Room, was expecting much better for the price paid. The room was pretty small for a "suite", the decor was tired with patches of missing paint and a tired looking bathroom with black grout and holes in the fittings. Came with the normal tea,coffee ect and a good sized TV. The noise from the next room (loud talking) woke us up in the early hours so the walls must be paper thin. Good points - close to town and free parking. Would I book again ????? Id probably check out other hotels in the area first.

This is a first class hotel, with professional and friendly staff throughout and excellent food. My room was clean, nicely furnished and comfortable. This was a weekend Society meeting attended by some 20 delegates. We had excellent breakfasts, lunches and evening meals which were all most tasty and enjoyable with wonderful service. The staff were most helpful in facilitating our activities. All delegates were more than happy with the hotel, its staff and facilities. As a result, it was a unanimous decision that we book the hotel again for our next year's event.

Nice hotel with free parking and within walking distance of the city centre. The staff were very pleasant and efficient, and we got a free upgrade- which was very much appreciated. We didn't try the restaurant, but the room was immaculate, well equipped and in excellent repair. The bed wasn't actually a double, but two generously sized singles pushed together and although comfortable, these were the cause of my only complaint about the whole experience, which was, that they had an unfortunate tendency to separate at the most inconvenient moments. It's an unusual observation perhaps, but other couples in search of a romantic getaway might wish to take note if they wish to avoid a similar pitfall.

Hotel average conditionBreakfast service slow, coffee machine not working, mushrooms stone coldEvening meal, beef had big lumps of grissle, strange choice of seasonal vegetables i.e. green peppers & was served with a side salad on the plate dispite there being gravy!Sink hadn't been cleaned in roomStaff were helpful & polite

We had our wedding at the Stuart Hotel on 7th September 2018 and the service was excellent the staff bent over backwards to take care of our needs the room was well decorated and clean and the wedding meal was excellent generally can't fault the hotel in anyway We would throughly recommend the Stuart Hotel for weddings

Stayed here for one night with my partner. Rooms are clean and comfortable but a little small. Staff were lovely and helpful. Breakfast was a bit expensive but overall ok. Derby it's self is quite small and not much to do to be honest.