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Best Western The Stuart Hotel, Derby

3.0/5  - basé sur 1234 notations.
119 London Road, DE1 2QR, Derby, Great Britain - See map
Best Western The Stuart Hotel - the stuart hotel grounds and hotel The Best Western The Stuart Hotel is ideally located in the center of Derby. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Thanks to our city center location, The Best Western The Stuart Hotel is one of the most superbly placed hotels in Derby. The hotel sports a modern contemporary interior and has 100 spacious bedrooms. Our laid-back Liquid bar and stylish XS Restaurant will provide you with exceptional food and quality service to top off your stay. Whether you’re visiting for business or pleasure, you will appreciate the hotels faultless location. You’ll only be a five minute walk away from Derby rail station, with easy access to motorway networks from the A6. The hotel provides cozy singles, comfortable doubles or chic executive rooms and promises you’ll be sleeping in style thanks to the modern design of each. All bedrooms include flat screen TV’s and a wide selection of Freeview channels, so you can fall asleep to your favorite shows. The hotel is close to many points of interests, so you’ll never be short of something to do. Wyvern and Pride Park football grounds is less than a five minute drive away, if you are watching a match or just fancy a tour of the grounds. For any avid hikers, you’ll be in driving distance of the peak district and whole host of stunning walks and photo ops. Chatsworth House, the Cathedral Quarter, Calke Abbey, Alton Towers and the Intu shopping center - to mention but a few – are also close by and definitely worth visiting. If you’re looking for a Derby hotel that will make for the perfect wedding reception, then look no further. This modern and stylish, dream hotel has everything you need to create the perfect day, with an experienced wedding coordinator to help you every detail. The hotel puts on a number of wedding showcases throughout the year to give you a little tease of room setups and honeymoon sweets, so you can get an idea of just how magical your day could be.

Best Western

The Stuart Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 1234 guest reviews
NOTE ISSUED
Excellent
211
Very Good
329
Average
301
Poor
190
Terrible
203
REFER TO NOTICE
Business Business
302
Couples Couples
468
Family Family
118
Friends getaway Friends getaway
135
Solo travel Solo travel
98
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Decent for what I paid."

3
05/11/2018

There are a number of large hotels in the vicinity of the Stuart. I have stayed at 3 of the others over the years as a frequent visitor to Derby. Firstly their pricing is all over the place and DO NOT believe their website that the cheapest rates are available on their website, they are not. When I challenged them over this issue they were very dismissive and basically told me to book it via the third party seller if they were cheaper. So I did. I paid £124 for a single room for a 3 night stay, Thursday - Sunday for bed and breakfast. So hunt around for cheaper prices on the usual third party sites, don't book direct. The room was tiny. Not a big deal for me, but it might be for others. It was tired looking and the bed certainly needed a new mattress, it was reasonably comfy though. The big negative with the venue was the noise from the hotel. The walls are paper thin and you can hear the people in the neighbouring rooms snore/use the toilet/watching the telly. Apparently someone in the next room had a concealed weapon and had to be strip searched and was told to bend over the bed when something was found! Not very professional behaviour from the police. The stairs which was close to my room were also very noisy. I ended up using ear plugs. However it is really conveniently placed and was far cheaper than the other hotels nearby. Even when I contacted the Aston Court nearby directly to see if they wanted to match the price I got from the Stuart, they weren't interested. I'm glad they weren't as The Stuart was a better hotel as I had stayed at the Aston Court last year. The breakfast was really good, a self service buffet breakfast, with the exception of the cooked items which are done for you individually when your brekky order is taken. It was certainly enough to keep me going until the evening meal. This place is not as good as the Hallmark hotels around the corner, but their prices for the same stay were just too much compared to the Stuart, £177 for the Hallmark Inn and over £200 for the Hotel. As the hotel was purely a place to rest my weary head after a hard days gaming nearby it was certainly the best value for money option. Just for an extra nice added touch they left a couple of packs of biscuits with my coffee and tea each morning when they made the room up, which was handy when I came back to my room late on.

"Excellent stay"

5
04/11/2018

We were here for 2 nights with our elderly mothers. The hotel was conveniently located. Rooms were clean, breakfast was good, service was excellent, staff friendly and helpful. All in all, very good value.

"Just a few minutes from the city centre"

5
22/10/2018

Close to centre, Parking available. Helpful friendly staff on check in. Clean rooms with tea/coffee and biscuits. Our room had a fridge for our use. Comfortable bed gave us a good night's sleep. We didn't eat in the restaurant but the area did look inviting, as did the bar. We have stayed here before and will certainly do so again.

"Centrally located"

5
15/10/2018

Hotel centrally located to derby city and train station. Free parking. Rooms a good size and comfortable. Staff helpful and friendly. Excellent breakfast being cooked to order and good selection of continental buffet.

"Not bad"

4
04/10/2018

Hotel was clean, staff friendly and courteous . The bar area is a little small, and not arranged particularly well with TVs on one side. Beer was reasonably priced.. good value hotel, room sizeable .. but no iron in the room

"Poor Hotel Good Wedding venue"

1
03/10/2018

So we stayed here for a family wedding. We booked month in advance two rooms one ground due to mobility restrictions and one double with a cot. We paid £10 per night for the cot for a travel cot with notatress or bedding. The double was a zip n toe bed and a huge gap in middle. It was an executive room but smaller and less nice than a regular. The mobility access room was booked on first floor and no lifts and took a huge arguement to get sorted. Breakfast is appalling and breakfast staff were very rude. After several complaints it took over four weeks to get our agreed breakfast and cot refunds. Whilst the operation manager was apologetic he was also poor at following through what was agreed. Rant over as a wedding venue the Stuart was brilliant throughout with great attention to detail. Lovely food and a good venue. Is it four star no is it mediocre just. Staff need retraining on not just running a hotel but the best western way of doing it as they are a huge let down to the brand.

"Good hotel close to station."

4
28/09/2018

Stayed as part of a club weekend. Comfortable room but in need of some attention - understand rooms are gradually being up-dated. Staff were very helpful and polite. As a group the menu was limited but the choice was good, food well cooked and served. Able to sit on after the meal ended to talk. I travelled by train and found it an easy walk from the station - took about 5 minutes.

"Wonderful!"

5
28/09/2018

Got the groupon deal and wasn't expecting much. Bedroom is more than adequate, clean and comfortable. Two course meal- lovely! Very pleasantly surprised. Staff- Charlie the duty manager, Giovanni the barman and Grace the waitress couldn't be more helpful. Totally exceeded our expectations. A lovely night away. Highly recommend.

"One night stay - close to town"

2
25/09/2018

Just recent;y stayed at the Stuart Hotel. Booked a romantic night away so was disappointed with the Junior Suite Room, was expecting much better for the price paid. The room was pretty small for a "suite", the decor was tired with patches of missing paint and a tired looking bathroom with black grout and holes in the fittings. Came with the normal tea,coffee ect and a good sized TV. The noise from the next room (loud talking) woke us up in the early hours so the walls must be paper thin. Good points - close to town and free parking. Would I book again ????? Id probably check out other hotels in the area first.

"SURPRISINGLY GOOD. LOOK NO FURTHER"

5
25/09/2018

This is a first class hotel, with professional and friendly staff throughout and excellent food. My room was clean, nicely furnished and comfortable. This was a weekend Society meeting attended by some 20 delegates. We had excellent breakfasts, lunches and evening meals which were all most tasty and enjoyable with wonderful service. The staff were most helpful in facilitating our activities. All delegates were more than happy with the hotel, its staff and facilities. As a result, it was a unanimous decision that we book the hotel again for our next year's event.

"Had Its Ups And Downs"

4
09/09/2018

Nice hotel with free parking and within walking distance of the city centre. The staff were very pleasant and efficient, and we got a free upgrade- which was very much appreciated. We didn't try the restaurant, but the room was immaculate, well equipped and in excellent repair. The bed wasn't actually a double, but two generously sized singles pushed together and although comfortable, these were the cause of my only complaint about the whole experience, which was, that they had an unfortunate tendency to separate at the most inconvenient moments. It's an unusual observation perhaps, but other couples in search of a romantic getaway might wish to take note if they wish to avoid a similar pitfall.

"Some good, some bad"

3
09/09/2018

Hotel average conditionBreakfast service slow, coffee machine not working, mushrooms stone coldEvening meal, beef had big lumps of grissle, strange choice of seasonal vegetables i.e. green peppers & was served with a side salad on the plate dispite there being gravy!Sink hadn't been cleaned in roomStaff were helpful & polite

"Wedding"

5
08/09/2018

We had our wedding at the Stuart Hotel on 7th September 2018 and the service was excellent the staff bent over backwards to take care of our needs the room was well decorated and clean and the wedding meal was excellent generally can't fault the hotel in anyway We would throughly recommend the Stuart Hotel for weddings

"Nice hotel"

3
03/09/2018

Stayed here for one night with my partner. Rooms are clean and comfortable but a little small. Staff were lovely and helpful. Breakfast was a bit expensive but overall ok. Derby it's self is quite small and not much to do to be honest.

"Friendly and very helpful staff who made it a positive stay"

4
20/08/2018

Staff where awesome - very helpful. This Hotel is walking distance from the train station and town centre and the key reason for choosing this hotel.. The room was clean but was on the hot side and we could not control the heat. The area around the Hotel looks very run down.

"Weekend break"

4
19/08/2018

A warm welcome upon arrival. Our room had no fridge but did have its own airconditioning, there was an open wardrobe and safe. Close to City Centre just a few minutes walk away, plenty of places to eat ideal location for site seeing. A lovely evening meal and breakfasts and Suzi is a credit to the restaurant she made our dining experience pleasurable and took time to chat to us and nothing was too much trouble.

"One night stay for a wedding"

4
18/08/2018

We stayed overnight at The Stuart to attend a wedding party. We were very pleased with the room, service and the breakfast which was very good quality. Overall the hotel was very good value for money. It is located in easy access to the railway station and to the city centre and we would definitely stay again. The staff we brilliant the only problem we had was during the evening we went to the bar and they refused a cash payment for drinks and the staff member which happened to be one of the managers said to us we have to pay by card or you don't get your drinks which I found quite rude.

"Great stay, great staff"

5
17/08/2018

We stayed here for two nights, and had a lovely time. On arrival, we had a warm welcome from Ivanna on reception. Our room was spotless and cosy and had air conditioning which was a bonus. A nice welcome letter was on the desk along with slippers and cookies. We dined in the hotel the first night and Suzi the manager looked after us very well. She gave me plenty of hints for where to shop and visit the next day ( while my other half was at a meeting). We were very impressed with the hotel and will definitely stay there the next time we are in Derby.

"Last minute short stay"

5
12/08/2018

Arrived late at night, staff where friendly and helpful! Car park was very secure which was fantastic! Room was spacious, very clean and tidy. The bed was very comfortable!! Breakfast was great with lots of choice! Thank you

"Almost did not stay! "

4
11/08/2018

Checked into the hotel, a very secure car park which is a bonus for a City centre hotel. Staff very friendly and welcoming. Room was ok. Single bed but clean and very presented. I had driven six hours from Norwich so wanted a lie down but the noise from the venue over the road was so loud there was no chance of any peace. I thought do I check out as I would not be able to sleep in the evening. I took a talk round and it was a dance class, even tho, as a hotel you have the right to sleep what ever time of day. Went out for the evening and returned and slept well with no noise. Breakfast I pre paid and was worth the money. Very vast buffet and well cooked food. Only complaint I would have is u need to label ur urns as to which one is coffee, tea or hot water! A lot of wasted cups with people looking for tea or coffee and pressing the urn in the hope it's the right one! All in all. A good stay and if happy stay again

"Very pleasant...."

5
07/08/2018

Booked to stay here for couple of nights to celebrate our silver wedding anniversary. We wanted somewhere close to everything and this hotel certainly ticked all the boxes! We were bed/breakfast and hotel provides safe free parking. We were greeted by a friendly man who was very helpful with information about hotel etc....room was small but comfy and clean as was the bathroom...and air conditioned which was a real bonus with heat at moment. Each time we passed through reception whoever was on desk always smiled and acknowledged us. Breakfast was very good all buffet items then you ordered your cooked with waitress...excellent service. Turned out man on reception who had chatted with us again next day was actually the manager , Simon. He was so pleasant he helped make our stay by being so welcoming. We would definitely return to this lovely hotel and staff they were all exceptional and understand true Customer Service. Thank you Simon and all staff for our wonderful stay. Barry/Angie King

"Fantastic hotel, even better staff! "

5
07/08/2018

My friend and I stayed at The Stuart for one night on a Saturday. Upon arrival we were met by two of the most polite, friendly and welcoming team members, the female receptionist and Suzie a manager. We had no idea where to go out and they were full of great recommendations. The bar area was a of a decent size and well stocked. The bedroom albeit on the small size was perfectly adequate and with all what you would expect. What's more there were enough mirrors and sockets in the right places - something that seems to be a fairly common problem in many hotels. Breakfast was great, the continental/bread/cereal areas were fully stocked and replenished as necessary. Good selection of fresh juices. Coffee slight on the cold side. Cooked breakfast was plentiful, tasty and service was pleasant. I'd recommend The Stuart without hesitation and will definitely return. Mostly for the extremely warm welcome and genuine staff we met. Thanks again. See you soon!

"Overal very good"

4
07/08/2018

I'll start with my only negative - It was boiling hot in early August 2018 and the room had no air conditioning so was somewhat uncomfortable. The rest was all good: free parking, friendly attentive staff and a truly delicious breakfast (I've sampled zillions of hotel brekkies and this was right up with the best!)

"Great. Would come back again."

5
05/08/2018

We were very happy with our room, which was clean and well-presented. All the members of staff we met were welcoming and friendly. Free, safe parking is a bonus. Can't comment about the food because we did eat at the hotel. We'd happily stay here again.

"EXCELLENT VALUE"

5
01/08/2018

Very Good central Location,With Good Safe Free Car Park. Stayed via a Groupon at approx £25pppn incl Breakfast & Evening Meal. Everything Clean,Good Food, Polite Professional Staff.Good Rooms. Could'nt be better for the Price.

"Terrible Hotel & Ignorant Staff Members"

1
29/07/2018

Terrible Hotel! When came in, the room and the Bathroom was unclean. Disgusting! Dust everywhere, curtains and floor were dirty. Small room and toilet... Staff members were not welcoming and rude. Breakfast wasn't fresh and wasn't much to eat there. Would NOT go there again and Manager doesn't care for all these years to change some things and listen to their costumers. Pathetic!

"Disappointing and shameless opportunism"

1
24/07/2018

The front of house bar and restaurant are quite smart and appealing with a contemporary feel. Sadly, the room I was allocated on the first floor was past its best. I had forgotten that net curtains existed, especially the dirty and ragged kind suspended in front of the dated and potentially unsafe window. Clearly, no investment in upgrading the old, side-hung casement windows when the building was converted to an hotel. Obtaining a good night's sleep during the enduring heatwave this summer, was very difficult as there was no air conditioning. An electric fan was provided when the room was serviced during the day and the noise from this, combined with the heat, made sleeping more difficult. A sign on reception invited me to enjoy a comfortable night's sleep - if I coughed up an extra £10! Really? Who made the informed decision to try and fleece guests by seeing an opportunity to exploit the weather? I noticed a radiator in the room. Do guests need to pay extra during winter to obtain heat from that? When the nights draw in and the clocks go back, will Best Western Stuart Hotel rent light bulbs at £10 a pop so that guests can see the dirty, stained grout between the bathroom tiles or the failed sealant around the bath? While I'm on the subject of lighting, the table lamp on the desk didn't work. Despite these issues, I enjoyed a good breakfast on each of the two mornings I was there. The fresh pancakes - proper pancakes, not the thick "American" style, were delicious. I was able to order other hot breakfast items from the very friendly and engaging staff in the restaurant. The meal I had in the bar one night was good and again, the bar staff and server were friendly. My stay was between 22nd and 24th July during the hottest summer in the UK for many years. Despite that, there was a large, floor to ceiling poster claiming that "It's beginning to look a lot like Christmas...." and inviting bookings for that occasion. I think not.

"Avoid!! "

1
22/07/2018

Stayed here for one night in the recent heat wave and had a room that was like a sauna! No air con just a noisy electric fan ...so it was either don't sleep due to fan or don't sleep due to the heat! This was not explained to us when we checked in. On checking out we weren't even asked if we had a good stay. Probably not bothered as they took the money on check in. Explained what had happened ie no sleep and was told in such heat we would have been upgraded to an air con room but there had been none available. No apology no offer of a breakfast to compensate just told to email manager and complain. I did so and got an offer of £10 refund! Very generous ..not! Three weeks later and still waiting for the £10. Person who offered it ignores my email asking where the £10 is! Disgusting customer service! Will be taking this further!

"Business like, this Hotel strictly adheres to the Best Western Mantra"

3
19/07/2018

Pleasant Reception, our 1 night bedroom was adequate for our Needs. We liked the Restaurant for our eve. dinner, good choice presentation and staff. Breakfast was certainly D.I.Y. Has a Business Centre

"Excellent hotel, and location"

5
17/07/2018

Great hotel, rooms are nicely decorated, clean and has every facility you could want. The reception staff were all very helpful, polite, professional, and friendly. Free car parking and WiFi, all excellent. This hotel is a few minutes walk from the city centre, with lots of shops, pubs and restaurants. The perfect base for our trip to Derby.

"3 day break"

3
16/07/2018

Only ate in the bar but the food was good. Staff were really pleasant. The downside was the room, reported a bedside bulb not working but they never changed it. Didn't bother reporting the air conditioning unit handset fault or the noise the unit made. No point if they couldn't change a bulb.

"I'd be happy to come back."

5
09/07/2018

Having had less than pleasant experiences at another hotel in Derby, I was really pleased to have changed to this one. The room was very comfortable, and despite the lack of AC, cool enough during a very hot spell. Staff were all friendly and professional. The breakfast was fine (the coffee could be better), and the bar welcoming.

"Weekend Away"

4
01/07/2018

We stayed at the Stuart Hotel for a couple of nights and found it to be clean and well presented. The staff were very helpful and attentive. The bar area was quiet but had everything we needed, we didn't eat an evening meal at the hotel but we did have breakfasts and we found these to be excellent. The hotel is just a five minute walk from the town centre. We would definitely recommend staying here if looking for a hotel in Derby.

"Good quality hotel close to city centre"

4
01/07/2018

Stayed here for two nights while in Derby for work. It is very well situated within walking distance of the city centre. The rooms are comfortable if slightly small. The breakfast was excellent, good quality, well presented and excellent service. All the staff in the hotel were very good and helpful. Would stay here again if visiting the lovely city of derby

"Clean.....errrr"

1
30/06/2018

Would not stay here again! Apparently we had been upgraded to an Executive room so god only knows what our original room would of looked like! For me cleanliness is the most important, furnishings comes second! Well bathroom was disgraceful, handprints on the back of the door with a hair stuck in the middle, the base of the toilet was revolting and the curious black marks in the bath made me feel so uncomfortable. No lightbulb in one of the bed side lamps either - not that important I know but come on thats basic! Put me off paying the £12:95 they wanted for breakfast per person which is totally over priced so checked out early after an uncomfortable nights sleep, never again!

"Very friendly staff made it a great stay"

5
24/06/2018

A one night stay, but it was lovely, staff were great, they knew that had a noisy group in so put us away from them and we had a great quite nights sleep. The car park is not that big so gets full, we were out with our daughter for the night so asked about parking on our return and they gave us the code for the staff car park pad lock, on our return getting into the car park a very helpful manager opened it for us as it was dark and could not have been more helpful. The room was fine very clean good shower and really comfy bed. They said the breakfast room could be busy in the morning but it was free and we walked straight in and had a really good full English plus buffet part of the breakfast, the staff again were really friendly and helpful wanted a decaf tea and it was absolutely no trouble. thank you.

"A lovely experience."

5
16/06/2018

We were made to feel very welcome, nothing was too much trouble for the staff members. The breakfast had a lot of choice and cooked well. The room was pleasant. We had a fan which helped as I always get too hot in hotel rooms.

"A very decent stay"

4
12/06/2018

Stayed one night, room only. The rate was reasonable and competitive for derby that night. Good location for the evening venue we were attending. The room was compact but clean and well appointed. The main beef with the room was the size of the bathroom and how everything was so crammed in. The toilet was as tight next to the boiling hot radiator as possible. Having to sit on the toilet at jaunty angle was a bit of a pain.

"Good location for the railway station"

4
09/06/2018

You pay for what you get. We have stayed at the Stuart on several occasions and it is easier than trying to get home after a night out in Derby. Friday nights are exceptionally good value for money. The hotel is located near the railway station (not the city centre) and is well located near pubs and some great restaurants. Some rooms don't have air con, just a fan and those that do the air con is usually so loud you can't sleep with it on anyway! It isn't glamorous but for £40 a night you shouldn't expect the Ritz.

"Excellent Hotel walk to city centre"

4
08/06/2018

Independently owned under the Best Western brand this is an excellent hotel for a comfortable stay. It's on a busy road about 15 mins walk to Derby centre where there are restaurants and bars. The hotel has a large private car park at rear. My room was small but clean, good decor standard and comfortable bed. Breakfast was excellent and staff in bar, check in etc are professional and trained. Recommended.

"Great service "

5
07/06/2018

Room compact with all the needs. House keeping and general customer service was good. Food was really nice, but I have to say that the customer service from the restaurant was above and beyond expectations. Particularly from a lovely lady named Suzie. She remembered what I liked to drink, eat and even tailored my food to how I liked it. For example having freshly made whip cream to go on my desert when whip cream wasn't on the menu. Bringing an extra portion of mayo (because I love mayo)... It's the little touches that make it personal and suzie nailed it! Which is why I'd like to give this hotel full marks.

"Great loctai"

4
03/06/2018

This hotel is lovely, the reception area is pristine and the breakfast selection extensive. The rooms are a little basic and the bathroom wasn't what I would class as 4* there was damp on the ceiling. The car parking is free which is a great incentive. The staff are very friendly and helpful. It's an amazing location, only 5 minutes into the city centre and a great Greek restaurant a couple of doors down. Would definitely stay here again.

"The Stuart Hotel"

5
02/06/2018

Stayed at the hotel whilst visiting the Beer Festival in Derby. Hotel is situated a short walk from the city centre & a slightly longer walk to the Railway Station. The rooms are comfortable & the breakfast is excellent both in choice & quality. The hotel has a large car park. I would definitely stay here again.

"Overnight Stay"

5
22/05/2018

We stayed overnight at The Stuart to attend a retirement party. We were very pleased with the room, service and especially the breakfast which was very good quality. Overall the hotel was very good value for money. It is conveniently located for access to the railway station and to the city centre and we would definitely stay again.

"1 night stay for Wedding"

5
21/05/2018

The Stuart is easy to find, on a road just a short distance from main road and shopping centre. I just had a op on my leg and to my dismay on arrival found the hotel doesn't have a lift, the staff quickly moved us to a ground floor. Room was a decent size, clean and comfortable with aircon great in the very hot weather when we stayed. Breakfast was plentiful with help yourself juice, cereal etc followed by full works cooked breakfast. Staff were very helpful. Booked direct with Best Western online it was 20% cheaper than any of the other hotel providers online including TripAdvisor.

"Found bed soiled"

1
21/05/2018

Climbed into bed to find it had been soiled with urine. (not mine),so was provided with a new room, I have taken my complaint to the local manager and BW head office and no one has provided myself with an apology or refund. havent heard from them in 2 weeks.

"Good City Centre Hotel"

4
18/05/2018

Hotel was clean, tidy and modern. We had a room over looking the front of the hotel which was fine. The room was clean, spacious and had everything you needed for a short stay. The only little problem was the shower, not much more than a trickle but we were only here two nights so we could live with it. Breakfast was very good, food cooked fresh to order I assume as it was hot when it came out. Good choice of continental breakfast too and the coffee was lovely. Staff very friendly and welcoming especially at breakfast. We come to Derby on business regularly and it is the first time we have stayed at this hotel. Would certainly stay again.

"Totally amazing thank you so much"

5
14/05/2018

Myself and my girlfriend stayed here on Saturday night. Reception greeted us pleasantly and our room was clean and comfortable. We were out so didn't eat in the restaurant on the Saturday night. We came down for breakfast and have to say the continental buffet was great, lots to choose from. I had a full english which was spot on and my girlfriend had poached eggs on toast which was lovely.The waitress was very pleasant but have to say the lady with pink hair i believe is the restaurant manager was fantastic. Her interaction with customers was faultless and couldn't do enough for you, Was a nice atmosphere and we left with a smile on our faces. Will definitely come back next time in the area I can't wait

"very central for all attractions"

4
13/05/2018

The hotel was clean and tidy ,with friendly staff.The room was comfortable ,with tv and tea / coffee and kettle. There is parking ,but it is limited ,and if the hotel is busy it can fill up quickly. There is a restaurant on site which we did not use but it look very nice There is also breakfast available

"Mr t & Mrs k"

1
13/05/2018

Room not bad..but beware cus you could be waiting outside the locked entrance door on your evening return..both fri and Sat evening we were subject to being locked out for about 15 mins.on the Sat a young girl was locked out and was clearly distressed..one person on duty over a busy weekend is totally mad..people couldn't get a drink cud it took this guy 25 mins to book someone in so at least 10 people + us 2 decided to go to bed..the morning receptionist was not interested when I complained on Sun morning..one guy doing bar..bookings..answering phone..cleaning up..doorman...awful customer service & attitude by the receptionist...I'll look elsewhere when next visiting derby..really felt sorry for the young girl on her own until we got there in a dark place and on a main road...

"Outstanding, Professional and Friendly."

5
08/05/2018

A real gem of a hotel with outstanding delicious food (evening meal & breakfast) - actually the best food we've had in any hotel we've visited in the UK! Also charming lovely staff: the lovely Suzi, the restaurant manager, with Grace and Jordan, all so brilliantly professional but also very warm and friendly. We've already re-booked for the beginning of June!! Can't wait!

"great hotel for a short stay"

5
06/05/2018

staff very helpful on arrival,room on the small side,but clean and quiet(we were at the rear of the hotel).the room amenities were there,tv,coffee and tea making facilities.we ate in the restaurant in the evening,food excellent,staff very attentive,great experience,if i am in Derby again would deffo stay here again.

"Not too bad"

3
05/05/2018

We stayed one night, the room was clean and tidy and well presented. I am not a very big person but showering against the glass door was not fun as the size of the corner shower was tiny. The wooden framed windows and single pained glass meant I could here all outside noise, and being on the ground floor next to the car park was not fun. Also the "non"soundproofed corridor and squeaky floor boards in the room above were not the best thing at 3 in the morning when a large group of people returned to the hotel. We didn't eat in the restaurant for tea or breakfast as it looked too expensive for our needs. But overall it was ok

"Decent budget hotel"

4
29/04/2018

I stayed two nights when visiting for a conference and found the room to be clean, the bathroom functional and the furniture to be adequate for my needs. Staff were friendly on check-in. The breakfast seemed to contain enough choices to keep most people happy, with a range of hot items delivered to order, plus a selection of continental options available as a buffet. My room was at the back of the hotel and was quiet. Others noted noise issues from thin walls, although I did not experience any problems. I have rated as 4* as for the price, the hotel met my expectation of a decent stop for 2 nights with breakfast for someone who spent relatively little time in the room.

"Basic"

3
28/04/2018

A problem with my booking was a bad start that was not down to the hotel, but the room I was checked into was small and the bed scruffy and tired. A hint of cigarette smoke prevailed throughout the hotel. On the positive side, my room was quiet and the breakfast was good

"Nice Hotel "

4
23/04/2018

Older Male Staff at reception at check in not very friendly (a smile and eye contact would be nice) Room was nice and clean lots of room well decorated Bed comfy shower hot bathroom well appointed apart from not being able to fully open the door as it hit the bath Radiator in bathroom was on continuous and made a lot of noise Diner on night was ok for meat eater but for me there was only 1 choice of macaroni cheese which when it arrived was in a bowl and very runny almost watery . When I commented on this I was given a spoon to eat it with hasten to say I didn't... Breakfast was great lots of choice of continental and cooked Check out was simple

"Would stay again"

5
15/04/2018

I was expecting something negative about this hotel due to the fact that every hotel I've stayed at in the past I've had to raise issues with them. I could not fault this hotel at all, the staff welcomed us in a polite and friendly manner. The room we stayed in was comfortable and clean and stayed clean throughout our stay, fresh towels,sheets etc. We had a lovely breakfast each morning with a very good selection of cereals fruit yogurts croissants pancakes fresh rolls you could also order a full English breakfast too.The cooked food was bought to our table within minutes. For what we paid for three nights it was very good value. It was ideal base for us to explore other area's derby rail station was about 7min away walking and the bus station about 10min walking. Overall this was a pleasant stay for us and it was kind of the reception staff to return my telephone call to say they had found my reading glasses.

"an amazing wedding day"

5
14/04/2018

cannot thank the team here enough, putting together my dream day in 5 weeks. Tina called me after my panic email, because of a problem with another venue she was amazing, calmed me down and said she and her team could help. And they did we had an amazing day. The staff could not have done enough for us, we were made to feel special and were well looked after, as were our guests. Would recommend anyone thinking of getting married to put this hotel at the top of your list.

"Lovely hotel! "

4
14/04/2018

Me and my husband stayed here just for a night away, we paid through groupon for £58. We got breakfast, a 2 course meal and a free drink on arrival. We got upgraded from a double to a juniour suite for free which was nice! The beds are really comfy and clean. The room is bigger then i thought it would be aswell. The only thing wrong with it was a loud whistle noise comming from the bathroom every now and then but it wasnt too bad. The food from xs restsurant was amazing! We both had fish and chips which were so tasty. The staff are friendly and helpful. Would stay again!

"Nice but let down by a couple of things. "

4
09/04/2018

The bar and restaurant are very clean and welcoming; all staff were excellent. Room was big enough and comfortable. I got a pizza in the bar and it was soggy which was disappointing. Also for breakfast I ordered 2 poached eggs and beans on toast. This took nearly 30 minutes to get to me. Overall it's a nice hotel very central to the shops and bars etc.

"Clean and well presented"

4
04/04/2018

Ideal hotel while in Derby for business. Pleasant friendly staff, and happy to help. Rooms well presented and clean and tidy. Decent bar, but restaurant was a bit hit and miss the first night - was ten of us do maybe why, but staff helpful and apologetic regards late food etc. Will stay here sgain????

"Nice"

4
02/04/2018

Stayed here once, really nice hotel close to local ammenities, nice look friendly staff and a nice hotel. highly reccomended. only problem we had was a break in that happened on the night we stopped in the car park, luckily our car wasnt targeted.

"Paper thin walls"

2
02/04/2018

Upon arrival to the hotel we had nowhere to park our car, however there is nothing on the website to notify guests that there is limited parking. Check in was straight forward and reception area was nice, bright and clean. Unfortunately we were directed the wrong way to find our room. Once we located our room we found it to be clean and tidy, which was slightly different to the stained carpets in the corridor. We stayed at this hotel for two nights, the first night resulted in us being woken at 0230 with noise from the guests in the next room. We could hear their TV and their conversation. After persevering for 1.5 hours we made a call down to reception to complain about the noise. The hotel staff were very efficient and within 5 minutes we heard a knock on the door and the guests next door being asked to turn the volume down. Unfortunately our second night was very much the same, however it came to our attention that it was not that the first night there were noisy guests in the next room, as on the second night we could hear the new guests having an ordinary level conversation, and we could even hear them snoring when they fell asleep! It appears that this hotel just has paper thin walls! This is rated as a 4 star hotel, and rooms approximately £65 per night. I definitely would not recommend this hotel and we will not be returning.

"Ideal for City Centre"

5
02/04/2018

Very happy. We needed the hotel to attend an anniversary celebration in the city centre, only 10 minutes away on foot - it would probably have taken as long by taxi - good location. We were given a larger room and it was more than adequate. The selection at breakfast was very good with varieties of cheeses not normally seen at breakfast, cold meets etc. Like others, it was the opportunity to have smoked haddock (decent portion) and poached eggs that was excellent.

"Nothing special "

3
01/04/2018

Small rooms, dusty, stains on the walls. However, the bed was clean, clean towels. Friendly staff and free parking. Drinks are over priced and we didn't bother having breakfast but it did smell nice as we left. We paid £49 so can't complain at the price for 2 of you. Would return but wouldn't be my first choice

"Wedding "

4
25/03/2018

Stayed here for a wedding. From arrival to departure and everything in between staff were helpful attentive and courteous. Room was ok with all the basics and the breakfast was outstanding. Would definitely recommend.

"Stay away from Best Western"

1
24/03/2018

Will never go to a Best Western again . The staff did their best in a really grotty hotel where kitchen doesn't know what it's doing . Bed atrocious . Noise terrible from bar staff putting out barrels till gone midnight . Fire alarm at 5.30 But no notification it was false . Money down drain

"Lacks the fine detail"

3
24/03/2018

This is an ok hotel if you are looking for a relatively cheap stay in the heart of derby. Certainly for location it gets 5 stars, the staff are perfectly friendly and I had no particular issues during my 1 night stay apart from a 6am fire false alarm which no one apologised for. Things that need sorting are: car parking for late arrivals will be an issue. Rooms are dated. Everything comes in small plastic package including toiletries, butter, brown sauce etc (would be nice if best western took it's environmental impact seriously), would be good to have electric car charging, breakfast uninspiring. A 4 star hotel that is really a 3 star hotel.

"Saturday Night"

4
05/03/2018

This is a perfectly fine hotel. Very good value at £44 room only. Very clean bedroom and ensuite shower. Well located, close to the city centre. Only 2 negative points: 2 days after the heavy snowfall, no attempt made to grit the roadway into the private car park, making the 80 metre walk treacherous and difficult. Also, random people noisily moving along the corridor knocking on room doors (including ours) in search of their friends at 0415 hrs. Then more overly noisy guests moving around using their outdoor voices in the corridor at 0600 hrs. All this on the ground floor just a few metres from the manned reception area. No apparent attempt was made by any staff to investigate the visitors or to hush anybody

"Avoid at all cost!!! "

1
25/02/2018

Well where do I begin, it's been a week now that I have been back from ‘The Stuart' and what a week this has been. I have been emailing and ringing not getting much of a response back-brill costumer service hey!! So booked a couple of weeks prior to my trip booked through ‘The Best Western' paid for bed and breakfast. Got to the hotel on the Friday around tea time, walked into the room nothing special alright to sleep in. Bathroom dusty and not very clean, room average no lights working. I can over see this not expecting it to be perfect but would of been nice to have a clean room that I could see in. With having booked bed and breakfast, went for breakfast on the first morning, for what I paid was ok nothing special but we had paid so suppose we got what we paid for, second day the same. On checkout we asked for an invoice, no invoice needed we was told everything had been paid for....only to get home and check my online banking to find they had indeed took the money, on top of price I had already paid for bed and breakfast, another £51.80 that I wouldn't of wasted if I had not already prepaid. So a week on and this hotel is ignoring my emails. Again brilliant costumer service. AVOID THIS PLACE AT ALL COST!! I come to Derby a lot to visit family and there are some lovely hotels a little extra cost but well worth it after my experience with this awful hotel!! The Best Western should be ashamed to have this as one of there chain hotels. Tina just to communicate on here I have saved all my emails and the ones I have had to re-send as I have had no replies. I will be taking this further. Had you of been a little more efficient in costumer service this would not of gone on for this long or made it on here for all to read. Go to ‘The Stuart' at your own risk, I will be driving straight past next time avoiding at all costs!!!

"Nice stay"

4
22/02/2018

I booked this hotel with a friend as it was a good deal on groupon and we wanted a Saturday night away. We paid £51 for B & B with a glass of wine on arrival, which are £5.50 per glass in the bar. The hotel is in a great location, 5 minutes from train station and 5 minutes to the town the other way. The room was pleasant, clean but found very hot and no heating on, we were on the back of the hotel which was nice & quiet, I think if you on the front it could be noisy as a very busy main road. There was a young man on reception, not very friendly, very matter of fact!! however the man that was on later in the evening was lovely, very friendly as was the young woman in the morning. The breakfast was very good, plenty of choice and the cooked breakfast was one of the best I have ever had, good quality and plenty of it. Just had a little hicup with cups of tea but that was soon put right by Gail, the waitress very attentive and friendly.

"Overcharged . !!!!!!! Having trouble getting it refunded"

1
21/02/2018

Room dusty and cobwebs on walls . Not normally one to complain and was willing to overlook this but when overcharged on credit card for stay that frankly wasn't worth agreed amount . I have spent over 2 days trying to get this sorted out , manager Tina assured me it was sorted and would be refunded but 2days later and money has been taken from my card and I have been charged for going over my limit, and also won't answer my calls , would not go to any best western after this shoddy customer service .

"Ideal for shopping"

4
20/02/2018

Give it 4 stars thats because of location.Booked a room 2 months prior to us going & was given the room from HELL,checked in at 2, room not ready ! go to room its okay, then about 3 o'clock the kitchen extractor fan starts, ring reception whats that noise ? oh it only the fan goes on till 10 pm.Georgia the receptionist at least got us another room, credit to her. The next room was okay a little quieter although on far side of hotel could still here traffic noise. Breakfast was fine plenty of choice only problem was the full english was swimming in oil/fat had to tilt plate so it ran to one end of plate.Will stop again great location, free parking and free wifi. Wanted to charge me twice for breakfast though !!

"Ok hotel"

3
15/02/2018

Stayed here last week with my husband, room was cosy bit dusty and not hoovered very well but bed was clean and comfy, breakfast was nice, rooms had very thin walls so could here everything, probably wouldn't stay again but enjoyed our weekend stay!

"Disappointing and noisy"

2
14/02/2018

The local is in a good location in Derby - close to the railway station and close to the city center. Unfortunately the hotel is just next to a very busy road, and I got a room facing that road. The windows are thin, so the noise from the street was very annoying and made it very hard to sleep. Also the bed are not the best, being pretty old and worn. Cleaning was so and so. The first day (of 2) I came home from daytrip at 3 pm - no cleaning done. A little later, the usual knock on the door "Is cleaning necessary?..." - I said no, since I didn't want the disturbance at that time. Next day I put the green "clean me sign" on the door, and as I returned from a football match the room was kind of clean - but not very impressed. I got the feeling that the hotel was very short on personal for cleaning. On the other hand there were plenty of receptionists and managers in the reception area. All smiling and very friendly - and well dressed in fine black suits. But fine black suits doesn't make it for a good hotel.

"Not great"

3
13/02/2018

On arrival the reception looks nice. I was informed that the bar was oprn all night for residents yet they turned the TV off at 11pm. The room was clean but starting to look tired with marks on the ceiling and walls. The corridor carpet is badly stained due to a radiator leak and the shower mount was barely hanging on. The full English was simple but nice.

"Lovely place but spoilt by very loud guest"

3
12/02/2018

Lovely room staff polite and friendly .No heating on arrival to our room but was soon rectified. Would have been a 5 out of 5 but very loud at night and in the morning Which kept us awake till early hours then up first thing once again by noise

"Needs improvement "

3
04/02/2018

Booked a night away through Groupon, on arrival was informed if we were willing to wait we would be allocated an updated room. On entering the room it was small and basic, the window overlooked a flat roof that someone had decided to dispose of a dirty nappy. The bathroom was so small and run down, but booked through Groupon so we thought nevermind it's quiet and in a great location. Car park was free and secure. When we returned later, we heard a loud buzzing noise on inspection it was the giant kitchen fans, but once again thought these would be off before we went to bed. We then heard music and realised we were over the bar and reception, the girl on reception said she would turn it down, on returning to our room it was no quiter. We tried to ring reception but the phone didnt work. They agreed to move us to a junior suite, this room was a better size but not cleaned to a good standard. The corridors smelt of stale cigarettes, it clearly states no smoking in any of the rooms, we let reception know, they said they would investigate. At 01.30am we were woken to banging on doors near to us, after 30 minutes of this not abating my partner got dressed and opened the door to be greeted by a man banging on the door oposite, my partner advised that if he couldn't wake his friend to ask reception for a key, which he did, but the constant door banging and disrespect continued throughout the night. The hotel has the potential to be excellent but work on the decoration and cleaning is required along with leadership and management. The Stuart is attracting some of the wrong people, you would had thought security would had been patrolling the corridors at night. On leaving and walking through the smell of cigarettes there was then a strong smell of Marijuana. Positives are the location and breakfast, which was freshly cooked and offered a great choice.

"Very helpful"

5
01/02/2018

We have stayed here many time the location. And free parking attract us the rooms are always clean and the staff are helpful and it is competitively priced I would recommend a delux or junior suite as others maybe alittle small but they are ok

"Stayed for anniversary - staff were excellent lovely stay"

4
29/01/2018

We stayed for our anniversary and were upgraded to a lovely big junior suite . The staff were all very helpful and lovely . Bed was clean and comfy . Breakfast was excellent with lots of choice .You cannot fault the position of the hotel as it just down the road from the intu shopping centre . Rooms and carpets are tired and need updating but the room felt homely and welcoming .

"Never going to stay there again"

1
26/01/2018

Charged us twice, the so called manager was very rude, got a refund after 3 weeks of phone calls & emails, the bathroom in our room very small, the end of the sink is sitting over the bath !!!, never again

"Average."

3
18/01/2018

I was given a room with a single bed which had a slant meaning it feels like you are going to fall out of bed. The room was stuffy I couldn't turn off the radiator as the thermostat was missing. The basin was cracked. The whole room looked tatty and tired. Not sure I'll return.

"Could have been better "

3
12/01/2018

Stayed here with my partner and stepson between Christmas and new year. We booked two rooms. On arrival the lamp in my step sons room didn't work and neither did the tv. Going into our room we discovered dirt and a thick black hair in the bed. Our room was upgraded with was fantastic and the reception was extremely apologetic, great staff maybe just check rooms before putting guests in them.

"Weekend away "

3
06/01/2018

We stayed here for 2 nights and was disappointed with the room for the price paid. On arrival to the room we found it bloody freezing as it's not double glazed and the heater didn't work the bed was extremely uncomfortable and in our opinion the room was all set out wrong we tried to ring for room service but the phones were off so went to reception and ordered food 2 hours later and still no food they forgot us lol unfortunately we won't be returning here but the staff are all friendly and very helpful.

"Nice stay"

5
05/01/2018

I chose Best western because I stayed in Best Western in Chavennes-de-bogis, Geneva. I was happy I did because my stay was nice. The room was cozy, the hotel close to the city centre, check-in and check-out were simple and easy. The hotel staff were friendly too.

"Great location for Derby City Centre"

4
02/01/2018

This hotel is in a great location for the city centre and has the benefit of free on site parking. Reception area is sleek and modern as is the Restaurant. The bar/Lounge area did not lend itself to a relaxing visit. It's also a fairly small area. Some nice comfy sofas would be a great addition. Room was small, but functional. The curtains were stained and some of the walls could have done with a makeover. Having said that, we had a pleasant stay. The price was great at just £40 and deal was on at the time for Best Western reward members that included a free breakfast. Staff were overall efficient, smartly dressed but did not come across with any "warmth" when dealing with you. The exception was the young lady that was working in the bar on New Years Eve. Very friendly and personable and she interacted well with guests. We didn't eat at the hotel so cannot comment on the food. Overall, for what we paid, the visit was fine.

"Fur coat and no knickers"

3
25/12/2017

On first impressions (reception, restaurant ) you'd think this was an upscale hotel however though it was fine the rest of the hotel is a bit rough around the edges (rooms, furniture ). The bed however was comfortable and there was a kettle and tea and coffee in the room but the bathroom was small and the layout isnt well thought out as the toilet was too close to the sink. Our room was noisy as you could hear whatever club was nearby. Having said that the breakfast, dinner and cleaning service was good and it was useful to have parking. An OK hotel but not as nice as first impressions may have you believe.

"Two year anniversary "

5
19/12/2017

Forgot my own advice to book early and after two years had to stay elsewhere in Derby for one day last week. Glad to be back, with the pleasant and relaxing atmosphere the hotel staff and other guests create. Breakfast and room service are what I enjoy best.

"Amazing two day stay."

5
18/12/2017

I had the pleasure of staying at The Stuart hotel for two nights as I was attending a Day meeting on day two of my stay. On the first evening my colleagues and I had a nice relaxing drink in the lounge before dining in the restaurant. A lovely evening. Nice attentive service, relaxing ambience and my stuffed chicken breast was full of flavour. A very good meal indeed. I started Day 2 before I joined my works meeting with a full English breakfast. Again, good service and couldn't fault the choices and variety of food on offer. On to the meeting itself. A nice conference room with plenty of room and natural light. The temperature was also perfect. The food and beverages throughout the day were lovely. My favourite had to be the warm home baked cookies served at mid morning break. The evening meal was just as good as the day time offer. I have to say I had the beef which was cooked to perfection. Overall I can not fault any part of my stay at the Stuart Hotel. A big thank you and well done to Tina and the team.

"5 star"

5
17/12/2017

Great hotel, great location, great price and free parking! Had a weekend shopping and drinking, only a 5 minute walk from the hotel. Friendly welcome, checked us straight in. Will definitely be staying here again

"Two night stay"

3
16/12/2017

Used this hotel as partner had work renuion nearby and it was convenient to stay for two night break. It is ideally placed for shopping trip as a short walk into the main shops. It is also a good place to stay that has free parking. Hotel is quite old but looks like it has a bit of an update...although room we had was big,carpets need to be changed,bathroom was clean and although had to report radiator not working and problem with loo it was quickly fixed. Not best ‘Best Western'but for convenience to city you get what you pay for.

"Value for money"

4
16/12/2017

Excellent location for Derby City centre. Good value for money. The hotel may be a little tired but the staff were very helpful. Good breakfast and free parking. The wi fi was pretty slow most of the stay.

"Christmas Party Experience 2017"

5
12/12/2017

Staff were absolutely amazing, friendly and went out of their way to ensure we had a fantastic night. Would highly recommend this hotel to any company for a Christmas Party and the accommodation was also to a high standard.

"Stay away.............."

1
11/12/2017

I've had to stay here as my employer book and use this hotel for group bookings. I've had the misfortune to spend four weeks here so far and I have never looked forward to going home each weekend as much as I do now. The hotel is far from clean, the furnishings and fittings resemble something from 1973, the restaurant food and breakfast are diabolical, I could go on but I'll stop there, this hotel is sub-standard, below par and I'd only recommend it if you were on business and desperate to get your head down for one night only, otherwise look for somewhere else to stay, anything would be an improvement, even sleeping in shop doorways with the local vagrants is a more attractive alternative. Before this develops into a rant I'll sign off but this place sucks..............

"I would give it a 'Good' if I could"

3
09/12/2017

This is a typical Best Western hotel that I would recommend for business purposes. I wouldn't call it 'Very Good' but certainly give it a 'Good' rating. It's nice and close to the station and the centre of town. There are two problems for me that you might want to avoid. Firstly, rooms on the North East side of the building are close to the restaurant extractor fans and make a huge amount of noise so don't let the management put you there (the pillows are also way too hard which didn't help my sleep). Secondly, I've been here twice but haven't eaten since my first visit when I found the quality of food to be very mediocre. Luckily there are lots of good restaurants around.

"lovely hotel!"

5
06/12/2017

stayed here 2nd-4th of december, couldnt fault the hotel! the intu shopping centre is literally a 2 minute walk to top of the road along with all the shops and food shops around you, staff were lovely and very helpful! rooms were very clean and very nice. would recommend this to other people as me and my friend cant wait to go back already!! 10/10!!

"fab hotel"

5
02/12/2017

Really enjoyed my second visit to this hotel staff will resolve any issues , I had problem with the hot water in my room I was offered another room while they sorted out the issue breakfast was really nice and service and food really nice

"Couldn't fault it!"

4
16/11/2017

We went on a Groupon offer of £105.00 for 3 nights B&B in a double room. I was cynical - "if it seems too good to be true then it probably is." I was delighted to be proved wrong! Everything was very good. The bedroom was large and included a sitting area with settee and table. The breakfasts were well up to scratch both cooked and cold buffet. Staff were friendly and very attentive. We didn't dine there in the evenings simply because a very wide variety of pubs, bars and restaurants were a ten minute walk away in the Intu Centre and close by. It was also a bonus to have easy parking at a city centre hotel.

"Good rates standard rooms friendly staff"

4
09/11/2017

This is a very relaxed but professionally run hotel.. staff are very good as was the food. A little noisey in the morning if you are a light sleeper and very reasonably priced. The Hotel does good food but you also have your pick of Restaurants and takeaway in the street.

"Very Poor"

1
04/11/2017

2 day break. Many of the staff are new so can't fault their effort but......... bar not staffed in the daytime, staff clearly don't know how to operate tills, no idea which menus people should be eating from - we were on dbb rate. Room very small. Clean enough. Bathroom tiny. Anyone slightly overweight will get wedged between the sink and the wall if sitting on the toilet. Luckily my wife and I are slim. Breakfast on Friday morning excellent and freshly cooked. Saturday breakfast done in the buffet style. Truly appalling. Sausages raw in the middle, hash browns like Mashed potato and none of it warm. We told staff about the sausages and all were removed. I hope nobody else had eaten them or they would have been sick. Restaurant food at night pretty good - special mention for a waitress called Natasha who is excellent. Most staff appeared stressed as they were clearly not trained properly - not their fault. Very loud noises from other rooms extractor fans through the night. Management need to sort this!! Dreadful Best Western Hotel.

StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
I was very disappointed to read your feedback on our hotel. I note your point regarding new members of staff, and I wish to assure you that training is ongoing and progressing to get these valued members of our team fully conversant with our tills and systems. We strive to constantly to improve our customer service, and to this end our new team members are in training. Breakfast on Sunday morning was busy, and the notice at reception from Friday afternoon on wards explained to our guests that this would be so on Saturday and Sunday mornings. I am so sorry that you did not make us aware of your dissatisfaction with breakfast whilst in the restaurant as we would have taken action immediately to rectify this. The hotel has 24 hour reception cover and I can assure you that the night team would have looked in to the noise issue for you and done everything possible to resolve it. We truly pride ourselves with our breakfast quality and service and I am sorry that we did not meet your expectations on this occasion.

"Single night stay - they helped me out!"

3
03/11/2017

After making a mistake on the booking date I arrived and the helpful desk manager corrected my date and honoured the discounted rate without any problem - fantastic experience! The room was basic and expected when paying under £65 for a night. The bar area is fine and very helpful barmaid who couldn't do enough to help. Tuna sandwich was ok, bread a bit stale and the skinny fries were a bit underdone. Overall it's a fine hotel for a single night business stay which I think is what they aim to do well.

StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
Thank you for your review and I am pleased that the reception team honoured your original booking; mistakes happen and we are always happy to help out where we can. i am sorry to hear that your sandwich and chips weren't to standard and i will certainly address this with the kitchen team. We are always striving to improve on the service and facilities we offer so your feedback is greatly appreciated.

"Very happy "

5
30/10/2017

Lovely quiet clean and warm hotel staff very helpful free parking and 5 min walk to centre close to station. Breakfast excellent very nice double room could not ask for more. We definitely will return. Nice modern rooms bed to die for.

StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
Thank you so much for your review and I am pleased that you enjoyed your stay with us. Everything we aim to deliver you have kindly summarised very eloquently in your review; it is lovely to hear and we do hope we have the opportunity to welcome you back again soon.

"best western ? worst more like"

2
29/10/2017

. When we arrived there was a wedding occurring and all staff were busy with wedding so unavailable to assist other customers . Our room was ready but our friends was not so as the foyer was full of wedding guests - so all 4 of us went to our room . The room was pleasant and clean . We were unable to lock the safe so I called reception but the phone was not answered . After 10 minutes of trying to call we went to reception where I was told "I am new and the phone hasn't rung here. Everyone is busy with the wedding" Yes they were . The manager was taking photos and other staff were oozing charm at the wedding party. Our friends asked when a room would be ready as it was after 2pm( the booking in time) . I don't know I am new !! The fiasco continued ..... 4 sets of key cards as none worked for our friends room. the safe was unable to be fixed - needed maintenance man and phone was not checked. ( we were only staying for one night so said don't worry( ha! With hindsight I should have asked for a discount) Bed was comfy and we slept well Break fast was good but staff were overwhelmed by the number of people having breakfast and there was a long wait for many guests . Some left without having as wait for English breakfast was 30minutes plus Booking out - was asked to pay £19.90 for breakfast . I said breakfast was included - no it wasn't replied the receptionist. Yes it was . ( you get the idea) no you booked through late rooms and breakfast isn't included. I went to check my email but my phone was having a funny 5 minutes so my husband paid in cash . Our friends who booked with late rooms on same day as us didn't have to pay for breakfast . Got home checked emails and breakfast was included. I have phoned and am awaiting a return call. I will never return to this hotel

StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
I am so sorry that you felt the staff were busy with the wedding. We always ensure that staff are allocated to the functions and separately for the guests staying in the hotel. i am sorry that only one of your rooms was ready on arrival, and pleased to hear that you found your room to be pleasant and clean. The receptionist was indeed new and was being trained on some aspects of the job role, however this shouldn't have been a excuse but instead should have explained that they would get someone to resolve the issues for you. I am sorry this wasn't the case. Notices were displayed from the Friday advising guests that breakfast was going to be very busy, and certainly it was. We felt it best to communicate to guests prior to the morning so that those that couldn't wait could choose to come down earlier to beat the rush. It does seem there was an issue with the booking. When you was booked by Laterooms it shows as a room only rate, I appreciate your confirmation shows the breakfast is included and I have brought this to their attention and subsequently arranged for a refund for you on the breakfast you paid for on departure. i am sorry the receptionist was unable to resolve this for you before you departed.

"Good value for money"

4
20/10/2017

Good value for money and a nice clean room. It was a very warm October so wish we had booked an upgrade and we would have had air conditioning. Breakfast was excellent but no real ale in the bar but a good selection for a 'chain' hotel. No complaints and staff very polite and helpful

"Won't be returning"

2
19/10/2017

I stayed here on Sat 14/10/2017. The room was ok for what I wanted and the young chap on reception when I arrived was very helpful,but the hotel was noisy with people shouting and doors banging at all hours of the night. When I eventually managed to get to sleep it didn't last long as all the noise started again. In the morning I went to make myself a drink and the cup still had coffee stains in from previous use and even worse i noticed there was blood on the bottom pillow. I was going to make a complaint upon checkout,but the receptionist was so busy that I wasn't given chance,as soon as she took my card off me she moved onto the next guest without even asking how my stay was. I have since made a complaint to the hotel and am still waiting for a reply (which by the looks of previous reviews I could be waiting a long time). I will NOT be returning to this hotel again even if it was the only one in Derby.

"Walworth Castle Darlington - noisy, cold and a little creepy!"

3
19/10/2017

A lovely location and fabulous building. Very average service and in the new wing paper thin walls - you can hear EVERYTHING the guests next door are doing! There was a loft hatch above my bed which was a little unnerving. I would stay here again as for the money it was good value.

"so so"

4
19/10/2017

An otherwise good stay ruined by the hotel having only one chef on shift and making us wait an eternity for our meal. The front desk guy was helpfulness and politeness personified! He went out of his way to assist us with literealy everything we asked for. A REAL credit...unlike the humoloess restaurent manager!

"Seen better days."

3
17/10/2017

To give the hotel three means it was average. In some areas it was slightly better than average and in others, worse than average. It excelled at nothing. Room wise it was worse than average. Travelodge is average. Premier Inn is average. The Stuart wasn't up to their standards. The bed was small, the room was small, no one had checked their was milk in the tea making kit and the laughable travel hairdryer was hardwired to the wall with a cord so short you couldn't even look in the mirror while using it. We did however find breakfast slightly better than most, freshly cooked for each guest, but the dinning room was cold and draughty. Free parking was a plus. We won't be back. We'll use the Premier Inn and pay the parking charges next time.

"Generally Good Value."

4
12/10/2017

Nice stay here. Staff were friendly and parking was safe and secure. Hotel is in need of a little updating but my biggest quibble was the variability in quality of the breakfast. First morning, seemed to have been hanging round, but second morning was piping hot and delicious.

"Good straightforward business hotel"

4
11/10/2017

Clean and tidy room, ok bathroom. Smallish bar & lounge area. There is a car park which does get very full, but on street parking is available overnight at no cost when I visited. It's a short walk into the town centre, or there are plenty of restaurants right around the hotel. Good value hotel.

"Derby delight"

4
11/10/2017

I booked a 3 night stay at this hotel and from the moment we arrived we had nothing but tip top service - from the reception to the dining room. The receptionists were friendly (one a trainee on her first day) and efficient and we were soon unpacking in our room. We had a junior suite, courtesy of the hotel, very comfortable. Unfortunately there was a snag - room 258 was above the kitchen and the extractor fans were very noisy. I spoke to the receptionist and she agreed to move us next morning. Room 130 was excellent - quiet and well provisioned. Breakfast - wow - lovely food and plenty of it, including variety. Full English well presented and cooked to perfection. I had smoked haddock and poached eggs one morning. Plenty of parking at the hotel. The Hotel is situated about half a mile from the town and Derby is a lovely place to explore. The Intu shopping centre is massive with lots of places to eat and a 12 screen cinema. Cosmos is handy and Kaspars (king of desserts) is also nearby, but we like eating at Wetherspoons and there are 2i in Derby. The bus station is massive and well set out. We went to Ashbourne and Bakewell by bus but there were many destinations available from the bus station. We had a lovely stay and the staff at the Stuart helped make it even better.

"Ideal location"

3
05/10/2017

I wasn't going to write a review as the hotel is just ok for location but we had taken my 80 year old dad back as he went to collage in Derby. He hadn't been there in 58 years. He asked me to mention Kimberly who worked on the bar, she really is a credit to this hotel, she was warm friendly and made time to chat to us. Dad was asking her all questions about Derby and when no one was at the bar she would come over and chat to him some more. She made his weekend as nothing in Derby was as he remembered it. Thank you Kimberly from Clive and family x

"I wouldn't stay again"

2
02/10/2017

Unfortunately I wouldn't be able to recommend this hotel and would not choose to stay again. There are some positives - the staff were friendly, the location is fantastic for the station/shopping centre and the food (room service) was great. However, the rooms are tiny. When we were getting ready to head off to a wedding we were on top of each other the whole time. When we put the ironing board up we had to move it every time we wanted to get passed. The bathroom was even worse, you could barely get through the door! & the shower was a little pathetic...barely any power to it at all. Overall, the rooms just really need some TLC - they are very shabby and tired. The bed was very comfy though. Unfortunately on our second night, despite a comfy bed, we didn't get a good nights sleep due to the event going on next door. I believe it was part of the hotel as everyone was parked in the same car park. But the noise was ridiculous. At gone midnight the music was still going and it seemed like it was getting louder. Once this stopped, it was still noisy as we were unfortunate to get the room which had some sort of fan or generator outside the window and even with it closed you could still hear it. On the first night we parked easily in the car park but on the second night because of whatever the event was, the car park was completely full. I was really looking forward to staying here but I know that we've had much better stays at Travelodge hotels for half the price. I really would look elsewhere, we saw other well known hotels within half a mile or so that would probably be much better value.

"Substandard"

2
01/10/2017

Front desk agent was far from welcoming. Hotel is like a rabbit warren with small hallways running all over the place. Towels and bedding left in the hall way for 18 hours. There was a sign on the aircon to say it was awaiting repair. The bed was more like a mountain range and needs replacing. The shower pressure was weak. Bring your magnifying glass if you want to use the tv, it's tiny. On the plus side,the room was a good size.

"Diane.morley"

3
29/09/2017

Nice enough hotel ,friendly & efficient staff ,bit noisy on the first floor ,i would recommend a move ! No heating in the room i stayed in ,quite chilly ,i did turn the radiator on but it didnt appear to be working ! Very comfortable bed ,extremely clean !

"Not so best western very disappointed "

2
24/09/2017

Stayed at the Best Western Stuart Hotel Derby this weekend with my friend for a chill out weekend break away from work. We were very disappointed with our stay. Our beds were very hard and our pillows you could build houses with! Our room was right above the wedding reception the hotel was holding and my god we though we was in the reception it was that loud in our room. 12am can the music went off the to be woken by half the guest coming back to their rooms talking very loudly and shouting up the corridor and slamming bedroom doors then for them to be chatting away in their room to god knows when. We had a very uncomfortable and broken nights sleep. We complained to reception and they seaid they forgot to tell us our room was above the function room. We got free breakfast that's it, my friend had the cooked breakfast and it was cold. Many others were complaining about it being cold too. On leaving the hotel we herd a man on the phone to some of and he was saying the hotel was crap. We were not happy and have come home early as we were that tiered. Think I will stick to premier inn or Hilton next time

"Acceptable"

3
21/09/2017

On arrival I felt a bit disappointed as the hotel in parts looks tired. Especially the carpets but I have to say the rooms were comfortable. Not luxury. A bit worn in places. I didn't use the restaurant so cannot comment on this. Breakfast was okay but I am not the best critic for this as it is not my favourite meal of the day. Cereal and fruit for me and that was good. I do have to say that the cooked breakfast did look quite good. Would I return , probably due to location. Close to Intu shopping centre.

"Unbelievable for all the wtong reasons"

1
12/09/2017

We stayed on a Saturday night. We arrived about 1pm. We were aware we may not be able to check in until later but wanted to leave our bags. We went to reception, the receptionist called Anaya didn't even look up or acknowledge us. My husband said we had booked a room, she said it's not ready yet, still not looking up and putting letters into envelopes. Then she said I will check if your room is ready, just wait around the corner. We did but I hung back. Anaya didn't check with anyone and continued putting letters into envelopes. We went back and said can we leave our bags somewhere secure, she did help either that. The rooms were very small, the size you find in big capital cities not little old Derby. They were charging extra to have air conditioning. Anyway we checked in later and then went out for the evening. Came back in about 1am. It sounded like there was a party going on in our room but it was in the building next door. It was still very noisy with the windows shut. We asked if we could change room. We got a curt no from reception. We asked how long does this nouse go on until. The reply "until the party ends". No help whatsoever. Breakfast in the morning was okay but the dining room looked a bit tired.

"ok for the price"

3
12/09/2017

ok for an overnight stay close to town centre rooms a bit dated but clean bar area basic nice breakfast ,value for money but could possibly get a bit sort of space at times free parking a bonus a close to shopping centre friendly staff hotel had wedding on but this didn't create a problem with noise or crowds in reception

"HMS Kenya reunion"

5
09/09/2017

We held our reunion at Derby to celebrate the 75th anniversary of the adoption in 1942 of HMS Kenya by the then town of Derby. On arrival on Friday PM we where greeted by two smart and cheerful receptionists, filled in the necessary forms and allocated our room. My wife,unable to get in or of a bath our room had a walk-in shower which was also suitable for disabled guests. The ground floor room was clean, tidy and airy, a comfortable bed and ample storage space for a weekend stay. The meals though not large were sufficient for most of our company and were all beautifully presented and full of flavour. This is one of the very few hotels were the breakfast is still table service. The table staff clean smart and very efficient. On Saturday evening we had a gala dinner which the Mayor and Mayoress attended, It was a roast beef dinner which some found the meat a little tough to cut. overall it went very well. All the meals we had were piping hot, soups, main course and desserts all well presented by a very efficient table staff. We found all the staff efficient and helpful which made our stay a pleasure. One member of staff, the food and beverage manager deserves a special mention. Sophie Allan-Bruce. An intruder gained access to the hotel due to a door having to be left unlocked for safety reasons. We had a suite away from the main hotel reception. This intruder stole a bottle of the finest "Pussers Rum" he was spotted by Sophie and fled the hotel. Knowing she would unable to replace this rum she gave chase, rugby tackled him, grazing her knees and bruising her ribs she managed to retrieve our rum. No doubt action will be taken against this villain as there were some very good pictures of him on the hotels CCTV. The hotel is only ten minutes easy walk from the city centre or a five minute walk to the railway station were you can get a bus to the city centre. A large car park at the rear of the hotel is easily accessed from the main road. The check out was again simple and efficient, we were all thanked, wished well and bid safe journeys. We will most certainly return next year for our reunion

"Poor"

2
07/09/2017

Stayed in the hotel for one night while visiting family. The room was none smoking however the room smelt of old cigarettes and overall felt dirty. The chair in the room was covered in an oily substance so could not be used. In the morning I was disturbed as the police came running to a room on the same floor to deal with an incident. Positives include the location and parking space. I would only stay here again as a last resort and my expectations are low.

"Another fab stay"

4
07/09/2017

Just enjoyed another relaxing stay in a Derby courtesy of the Derby hotel. We visited last year for our anniversary & decided to return this year. It's a great location just a short stroll to the town centre with shops, bars & restaurants a plenty. Free car parking is great and the staffs welcome upon arrival always polite & friendly. Rooms are clean & comfortable with tea & coffee facilities. Bathrooms are still in need of an upgrade but they are clean. Please bare in mind how much your paying to stay here, it's excellent value for money. Restaurant food is still fab, breakfast is great. There are no lifts but ground floor rooms are available. Another great stay so thank you x

"Average "

3
07/09/2017

We were having a child free couple of days and decided to stay here with a wowcher deal as we were also visiting my eldest son who didn't live too far away. It was very convenient for shopping and eateries. The room we had was ok but wasn't the cleanest, the bedside cabinets and most tops were dusty (and I mean quite a layer of dust) which means it hadn't been cleaned recently! There was dust in corners of the bathroom and a hair on the bath. Room was quite stuffy even with the window open and it was a particularly warm day and we had to have the fan on all night. Breakfast was ok, we had to wait about 20 minutes before we could be seated and ordered the cooked breakfast I asked for no tomato but it turned up with one anyway and the lady next to me didn't get what she asked for. The staff at breakfast weren't very happy or friendly and seemed to take there time to clear tables! We received our cooked breakfast but the lady didn't take our empty cereal bowls and they were left till we finished. Wouldn't stay here again. Although the Indian which is not far away The Viceroy is excellent the best Indian we have ever had well worth a visit if staying here.

"Derby trip"

4
05/09/2017

Not a particularly large hotel but very comfortable and convenient and within easy walking distance of the town centre. Food and restaurant very acceptable. Free parking is a bonus and very accessible to the 'dales' and other attractions.

"Very pleasant stay"

4
04/09/2017

Stayed for 2 nights B&B with a Groupon voucher. Check in was quick and easy. Bit of a trek to the room and no lift but bedroom was comfortable and had everything we needed. Plenty of tea/coffee etc and nice toiletries in well equipped bathroom, Shower was easy to use and we had nice fluffy towels. Breakfast was excellent, plenty of choice on the cold buffet table and freshly cooked full English breakfast. All the communal areas appear to have been refurbed and bar area was very comfortable. Service overall was very friendly and the hotel was well situated a five minute walk to the city centre. There are plenty of bars and restaurants nearby, as well as the railway station. Would definitely recommend.

"Did the job "

3
30/08/2017

Only gripe was parking spaces, however they were kind enough to allowed people to use the employee car park. Greeted by a friendly and very helpful person behind the desk. Room had everything you come to expect. Nothing wrong with anything.

"Convenient and friendly hotel"

5
26/08/2017

The BW Stuart is well placed in the city in a quieter area but convenient for the station and a short walk to the shops. Good place to stay for a leisure break. There isn't air conditioning in all rooms which can be a disadvantage.

"Well kept hotel, friendly staff, good value."

5
25/08/2017

Stayed one night on business. My room looked like it had recently been refurbed and was welcoming and comfortably. I had a meal in the bar which was good value and breakfast which was again great value at £9.95. Friendly staff and couldn't fault the hotel. Good central location and parking included.

"Cheap couple of days away"

4
24/08/2017

We stayed here for a couple nights on a Groupon deal and upgraded to executive double room on arrival. Plenty of free secure parking on site. Reception staff were very friendly and helpful. We had room 128 on the ground floor. No lifts here. The room was very spacious with a king size bed, ample wardrobe, armchair and sofa. Bathroom was clean although a bit "tired". The first night was an absolute nightmare as one half of the bed creaked like you would not believe. Mentioned this to reception the next morning to see if we could move or get the bed fixed. Got back in the afternoon and maintenance had fixed it. Result. Even had a follow visit from the maintenance guy. Breakfast is a little slow as you place your order and not buffet. The location of the Stuart is ideal for town, bars and restaurants. Only a short walk to the Railway Station. I would stop here again. Its no fault of the hotel but it can get a bit noisy in the corridors with people returning in the early hours or getting up early for breakfast but this is down to the inconsideration of other guests which you will get anywhere.

"Not the best best western"

3
22/08/2017

Food was average had the mixed grill or mixed gristle as it turned out to be. Breakfast is good but very tight on portions. Rooms are good but shower is definitely not a power shower it takes ten minutes to warm up then an hour to get wet. Rooms are sweltering hot have stayed here 3 times over past two weeks an had no sleep. They have fans but the noise keeps me up. A really nice place an nice staff but for a contractor it not greatest . Also no lift so be prepared for a tab to your room and internet is terrible

"Three night stay"

3
21/08/2017

Recently stayed at this hotel, on a group on deal. Hotel was clean and close to city centre. Rooms were very hot, but fan supplied and with windows open , was OK. I mentioned to reception that internet was not working in my room, on second floor as soon as I arrived. Was told, it is fine on his phone in reception, said he would get it looked at. This went on for my whole stay, me complaining to hotel staff that we had no internet as advertised in our room. Managed to use all of my data allowance whilst staying there. The feeling I got was the staff need a damn good shake up. Customer services leaves a lot to be desired. Which is a pity as hotel is quite nice, and would be so much better if staff were more acceptable to customer comments etc. Also to charge £10 supplement for a Saturday night is a cheek, as we got disturbed nurmerous times by drunks coming back to there rooms, because internet was not working, phone also did not work so could not call reception to ask for someone to come up to sort the noise out.

"Weekend Break"

4
20/08/2017

Booked via Groupon, the hotel is in need of a little TLC but this by no means spoiled our stay. The room was small but clean and adequate. The Reception and Restaurant Staff were extremely pleasant and helpful, we enjoyed both our evening meal and the delicious freshly cooked breakfast. Only a 5 minute walk from Derby town centre.

"Not the best"

2
20/08/2017

I got a 2 night deal on groupon staying Friday and Saturday 18th / 19th of August. The deal was 2 nights with breakfast a glass of wine and a 2 course meal on the first night for £98 . Thats as good as it gets as we only stayed the Friday night and went home 90 miles a night early. The hotel is in a prime central location to the city centre . The hotel had a terrible smell of sewage all the time . The room was ok , but the air conditioning made a terrible noise and greatly disturbed you when sleeping without the air conditioning being on you would not be able to tolerate the heat in this hotel . The restraunt is poor from the staff to the food . I had garlic mushrooms , this was disgusting no garlic and the sauce was just white water . The main was chicken kiev , the kiev was covered in a greasy batter and was unedable . A glass of lemonade costs £3.50. I have stayed all over the world and generally do not moan , but even at a reduced price this was awful . I would be truly dissapointed if i paid the normal tariffs. To the hotel get rid of the smell , sort the air conditioning out and most importantly recruit a chef . This is a shame as the hotel is in a brilliant location .

"Recent weekend break"

3
14/08/2017

You pay for what you get I suppose. The room was very small but adequate with a good size bed. The bathroom was tiny, there were cracked tiles, the toilet was cracked and generally a grubby bathroom. Breakfast was very good with a good selection and your full fry up was freshly cooked, although on the second morning the sausage looked like a reheat. Evening meal was good. Location for the centre off Derby with free parking was also a plus. Out the back of the hotel is a St. John's ambulance station and a club, on the second night the club had a party on till 2:30 in the morning and totally ruined our nights sleep. Be aware of this.

"Great stay"

5
11/08/2017

Used this hotel for business, and was made to feel important from the moment I stepped in. The manageress, who I believe is called Tina, just happened to be at the reception desk and had me in stitches within minutes...very very welcoming and charming! Also gave me great advice and information about the area. Rooms were comfortable and clean. Would definitely recommend this hotel and even use if I wasn't on business!Thanks for a pleasant stay.

"Last minute break"

5
07/08/2017

We booked through Groupon and stayed on a Friday night. On arrival, found there was no lift and as I have a dodgy knee, asked if there was a room on the ground floor. The Receptionist was lovely and arranged this for us. The room was spotless especially the bathroom and our deal included a meal in the Restaurant. Again, very pleasant staff and the meal was delicious. Breakfast was part self service with the Full English cooked to order and no complaints here at all! Parking was free and it was only a few minutes walk to the INTU shopping centre. We are planning to visit again in a few months time.

"Over night stay"

3
06/08/2017

Attending a party nearby we chose this hotel, easy to get to with free parking. The double room was small but adequate with small ensuite. The room was extremely hot and the air conditioning unit wasn't working properly more like a weak fan oppose to air con. Tea/coffee facilities, hair dryer and iron utilities also. Bed was ok but awoke with a bad back. Overall a half decent room considering price £54. Didn't eat in the hotel but had a drink that evening which was reasonably priced, service was lovely once staff arrived. Staff were amenable and helpful but thinly spread especially on check out.

"Very disappointing overnight stay!"

2
06/08/2017

We stayed at the Stuart Hotel for one night, we had expected a far better standard of hotel from this Best Western hotel. The room, at the rear of the hotel was extremely small and very dark with only a small window and very big pieces of dark furniture. The room had no air conditioning and was really hot but the hotel had placed a small fan in the room which did help to cool it down a little. We were also disappointed that there was no lift and it was quite a trek to get to our room!! Overall the room was generally clean although there was a large claw style hair clip that was clipped onto the bedside light fitting that had obviously been left by the previous occupants. The bathroom was a good size with nice clean towels but the fittings and over the bath shower were looking tired and in need of replacing. However, the worst aspect was the treacherous surface of the bath. It was impossible to use the shower as once the bath floor became wet it was like glass. There was no non-slip bath mat provided neither did the bath have a non slip section as I have seen before. It was impossible to shower safely and was a real hazard!! The floor tiles on the bathroom floor were equally slippy when wet but at least a bath mat was provided although if you ventured off this before your feet were dry you had to be incredibly careful not to slip. I really can not understand why hoteliers don't consider what these surfaces are like when they are wet!!!! The bed linen was nice and clean and the bed was comfy but our morning lie in was ruined by a member of the housekeeping staff letting themselves into our room at 9.40 am (1hr 20mins before check out at 11am). My husband and I were both in bed and as you'd imagine we were not very happy!!! The member of staff apologised and left. When we checked out we raised all of these issues with the receptionist. She obviously already knew that a member of staff had entered our room as when we mentioned it she said yes, it was because the room was marked as clean and said she was sorry!! To be honest, having already been informed that this had happened I would have expected her to have made much more of an apology before we had to raise it with her. I then mentioned the hair accessory on the light fitting to which we had another, 'I'm sorry' and finally I hi-lighted the dangerous surface in the bath. She said that non slip bath mats were available upon request and they weren't left in the bathrooms due to hygeine concerns!!!! Well sadly I am not a mind reader and had no idea a mat was available, a simple sign in the bathroom or the receptionist mentioning it when we checked in would have been a much better idea than telling me of their availability when we were leaving!!! As regarding not leaving them in the room due to hygiene reasons, I'm not sure of the logic behind this!!! Surely, a bath mat could be cleaned just as the toilet is to ensure that it is clean and ready for the next occupant. The excuses were, in my opinion, really very poor!!!! Sadly, the receptionist didn't seem genuinely apologetic or concerned about the complaints we made, she did say she would pass on our comments and feedback form to the sales manager but other than that she said little else. Her repeated 'I'm sorry' comment was lack lustre and felt really empty. A final disappointment was with the car park. We were pleased upon arrival to find that there was a free car park at the rear of the hotel but we were much less pleased the following morning when we returned to our car that was now surrounded by a mixture of waste water and what looked like was food from a cracked drain from the property next door. We had no choice but to get our shoes really wet in order to get into the car!!! All in all Best Western our stay was a big disappointment. We won't be returning and sadly will probably avoid staying again in a Great Western hotel.

"Rooms need sprucing up a bit."

3
26/07/2017

This is our 2nd stay here & the room are in need of an uplift/updating, having said that, for what we paid, £49 Wowcher for B&B + 2 glasses of wine which we had with our evening meal in the hotel which was very nice, it was value for money. The breakfast was very good, cooked to order & the continental buffet had a really extensive choice. We wouldn't hesitate to return, very pleasant staff also.

"Great place to stay"

5
19/07/2017

This is a lovely hotel which is close to the city centre. It represents good value for money. The accommodation was clean and the staff were helpful & friendly. We booked 3 rooms, requesting a mix of double & twin with them all together & were pleasantly surprised that all this had been done. I would definitely recommend it!

"SECOND TIME AROUND"

3
18/07/2017

We stayed for two nights in June on a Best Western deal. This was our second visit to the hotel and the staff were just as friendly and helpful as we remembered them. The room was clean and the bed comfortable but it was a very hot few days and we had forgotten just how hot the back ground floor rooms were. A fan was supplied but because there was a public access around the back we could not leave any windows open. We ate in the hotel on the first night but instead of having a quiet evening meal in the Restaurant we were moved into the Bar because there was a problem, and we found ourselves surrounded by a rather boisterous group of partygoers. The menu was a disappointment, so much so that we walked up to INTU Mall on the second night were the was a better choice at more reasonable prices. Breakfasts were OK but the cheese omelette had too much cheese in it and the cooked breakfast was barely warm. Why is it that second visits so often fail to be better, or as good as, the first.

"quick weekend stop"

3
17/07/2017

stayed at the stuart for a saturday night, my son was moving to derby to live and work, so we needed somwhere nearby to stop. The Stuart was were we stayed, being really close to the city centre, and intu shop centre, was great, with the added bonus of having free car parking, tho it was a little cramped if youve got a bigger motor. Rooms were plenty clean and spacious enough, likewise the shower facilities, never ate or drank at the hotel, but basically had nothing bad to review about the place.

"Derby Stay"

3
14/07/2017

They are untrustworthy people, I had a one night stay on a bed and breakfast basis. They requested a pre payment in the eventuality I wanted food or drink, I had no issues with this as I stay in hotels on a frequent basis and this is a normal request. I was advised upon departure that everything would be taken off the card the hotel was booked with, the authorisation was taken on my debit card. The bed and breakfast was at a rate of £78. So far they have debited £100 and a further £21.05 without authorisation and NO additional services, food or drinks have been purchased!!

"weekend away"

4
12/07/2017

the hotel was clean and tidy,and well decorated throughout with an airy feel to the reception/ bar area. the dining area was pleasant and the breakfast was of a good standard with plenty of choice (did not eat in the evening) the room was clean with enough towels but no handcloth although these were available from reception if requested(why not put them with the towels). overall clean and tidy,convenient for the railway station and city centre and good value for money.

"First time in England"

3
12/07/2017

For my first visit in England I've choose Derby and I've booked the hotel because is very close to the center. Nice location and clean rooms. Sophie, from the reception,deserves a 5 stars review as that she was very friendly and helpful. Unfortunately (maybe happened just to me ) in the morning the bar was open but nobody to attend. Apart of that, it will be my first choice for when I will came back.

"A good night"

5
11/07/2017

The staff were very helpful, breakfast was great. The manager Sophie could not do enough for us and took time to ask us about our stay. The only comment I would have is that rooms were warm even with the heating off. Great in winter but not in summer

"Very good city centre hotel"

4
05/07/2017

Welcomed by friendly staff having parked in the free car park. Once in the room I was greeted by cookies and bottles of water. The bedroom was a good size as was the bathroom. Large TV and free WiFi. Breakfast was a standard buffet and cooked menu. I think the chef might have a touch of OCD (see picture).

"Very"

5
04/07/2017

We ate in the restaurant, the five off use couldn't fault the service or the food. Sophie the manager made us feel really welcome and at home The bar service by Kimberley was great and she very friendly. My hotel room was very nice can't complain and lovely. Recommend people to come and stay here!

"Clean, friendly staff and no fuss. "

4
01/07/2017

This hotel was clean and fresh. The bar and reception areas were inviting with a modern touch. The staff throughout were friendly and accommodating. Car park was a good size and easy to get to. In terms of location this hotel is really close to the Intu shopping complex and city centre making it very good value. Would definitely come back.

"Ok"

3
23/06/2017

It's fine for one night What can I say - You get what you pay for It's a bit of a maze finding your room handy for the station - 5 mins walk Rooms are perfectly comfortable Short staffed - it took a while to check out

"Business trip"

2
23/06/2017

Hotel is tired and needs a re-furb. Had a Exec double room, it was small, the shower was pathetic, bedside lighting did not work, air con was very noisy and not very good. Wifi kept dropping out. TV remote batteries not working. Work desk to small had TV and Tea facilities on it. At check in got sent in the wrong direction by reception so had to go back to reception. Overall not great.

"Tired but adequate"

3
16/06/2017

Rooms are adequate but getting tired and in need of a freshen. Bar meal was disappointing and portion size bad Two onion rings at 2.99 was ridiculous. That said staff friendly and obliging and good value for room

"In Need of a Makeover"

3
15/06/2017

Having been invited to the wedding of some very good friends, we enjoyed a comfortable stay at the Stuart. It served as a good base camp from which to strike out in the direction of local attractions - notably, Calke Abbey. It is very convenient for Derby city centre, although the ring road is a monumentally unpleasant obstacle. The hotel itself feels as though it could use cash injection to lift it from the level of very decent but somewhat worn to very pleasant, which I'm sure it could be. One or two of the staff deserve commendation for maintaining their enthusiasm and extending a friendly welcome at breakfast. No doubt this would require less of a conscious effort if that investment were to materialise.

"Great to see the changes "

3
05/06/2017

Have been here a number of times was delighted to see that the rooms have been upgraded , the front of house was a bit of a lie, clean and sharp then when you went to your rooms this changed ,BUT NOW this has changed with the rooms being update , service not so good orders ironing board but had to order again one hour later . Restaurants nearby over priced

"Wedding"

3
05/06/2017

Me and my husband stayed here on Saturday 3rd June for a wedding we was attending. We stayed in room 135. When we arrived we was allowed to go in the room early which was good. We then went into town as never being to Derby, to come back and find out that someone from the hotel had being in our room due to the bed being broke which we never reported, I went mad as we had personal belongings in the room and it was bang out of order to go in without us there. They offered us a free drink in the bar. After the wedding we came back for a drink in the bar and again had problems as they didn't take the card details correctly etc so the barman wouldn't serve us. Next at breakfast twice I was asked for my room number, breakfast was nice except the sausage was under cooked was pink inside so after just recovering from food poisoning I didn't eat it. probably wouldn't stay again.

"What a shambles!!!"

1
01/06/2017

Considering this hotel bills itself as one of the best in Derby, it is a pity that Best Western have not ensured the management team know what they are doing. My wife and I spent two nights there with our five month old twins. From start to finish it was a shambles of a place. Having rung prior to our stay about the twins you would have thought we would be on the ground floor - no, first floor, no lift of course. At 8:30ish pm we reported water rising up into our bath from the electric water/sewage system to the duty manager. At about 10ish when we were going back to our room the duty manager decided to check things out - not bad only nearly two hours later. At about 10:30 ish we were told that the toilet and sink were ok but we could have another room - at that time of night with twins wanting a feed and bed, we stuck it out. We were guaranteed it would be fixed the next day. During the night however, the toilet and sink began to block and we reported this the next morning. Guess what the problem could not be fixed as maintenance were not on duty, how do managers not know that? We were going to get another room and ours was going to be out of use. So we agreed that we would move our items when we returned later in the day. We later had a call from the hotel stating this all over again and that housekeeping would move our things. To which were stated we did not want this to happen we would move everything. Second shambles on our return we were told our room had been changed and our things moved - guess what? Everyone denied knowing anything and our room turned out to be as far from the hotel entrance as possible - not easy with the twins. Things were all over the place and vital medication for the twins had been thrown into a bag and were the wrong way up - thankfully not leaking. Next shambles was the fact that on coming down to dinner we were told the chef was off ill and the bar and restaurant were closed, when asked about back up we were told they could not make it either - no backup plan then!!! We were assured we could speak to the manager the next morning. Oh no, even though the duty manager said, 'of course sir I will fetch her' on her return she stated the manager was not in the hotel, strange that?? At this stage we wondering if anyone knew anything, certainly the mangers did not communicate and were totally inept. We were promised a call from the manager - guess what we are still waiting, oh well maybe they have not been taught how to use the phones yet. So if anyone is planning on staying there do find out first if the managers actually know how to run a hotel. Out stay was completely ruined and placed us under a lot of stress. One good thing though, the guy in the bar knew what he was doing. Mind you he had only been there a week, no time to de-skill him then.

StuartHotel, Manager at Best Western The Stuart Hotel, responded to this review
Communication I can assure you is an integral part of our day to day running of the hotel, however I do not profess to this being perfect , but the team here work hard and are praised the majority of the time for their warmth, professionalism and caring nature. The hotel undeniably would not function without communication and I do however agree though that this has been lacking a little during your stay. With all the family rooms being taken over the weekend we were unable to accommodate you on the ground floor due to earlier bookings taking these. However, if we had been advised that this was an important part of your stay with us we would have indeed offered an alternative room type that could accommodate you on the ground floor. Unfortunately this was only mentioned on check in which by this time the hotel was limited to what we could offer. When hearing of the issue with the toilet the duty manager went to your room as soon as you came down for dinner to see if the problem could be fixed; he liaised with maintenance via the telephone to find out that it would require the entire unit to be dismantled. Maintenance gave the Duty Manager a short term fix hoping that this would allow it to be used until the morning. At this time the Duty Manager did offer you a room move which you refused choosing to stay in the same room. I appreciate it was late after you returned from dinner, but the manager did feel that this was the better option to get you settled. At no time did the hotel mislead you intentionally, the manager you were talking with during your stay believes whole heartedly that he in fact said that the toilet would be attempted to be fixed on Saturday. The receptionist and manager both confirmed that you did request your items not to be moved. The housekeeping staff who did not follow this request I can assure you did with the best of intentions and certainly with no malice. They miss understood and hence I appreciate the frustration this would have caused you and I am truly sorry. The member of staff involved has been reprimanded for their actions. With regards to the kitchen the hotel does restrict staffing at certain down times and with that offers a 24 hour menu. It was certainly out of the ordinary for the hotel to be without a chef and we do have back up plans in these instances, due to the time of night and the number of guests that had already booked and eaten it was felt that it would be practical and reasonable to close ½ an hour earlier and as I say offer the 24 hour menu. I understand your disappointment however management isn't about sacking people at The Stuart, but training, coaching, supporting and learning from situations. This we have done and will continue to do so. The Duty Manager made a gesture at the time of speaking with you of reducing your first night rate by 50% and he honestly felt that with talking to you that this was a reasonable, and accepted, gesture. I unfortunately got held up with a family matter so didn't make it to the hotel, but certainly they were expecting me. Your email intimates that I was at the hotel and for some reason was pretending not to be; I can assure you had I been at the hotel I would have been more than happy to discuss your issues with you face to face. In fact I rang the mobile number we have on the reservation late Monday afternoon and twice on Tuesday and got no response, nor voice mail. I am sincerely sorry that the issue with the room and the meal have resulted in your poor opinion of the management team at the hotel and in you having such a bad stay with us and can assure you that every attempt was made throughout to rectify the problems and I can see from your review that we were unable to resolve even part of the problem to your satisfaction. As a gesture of good will from the hotel the whole of your stay was refunded. Once again my sincere apology and thank you for taking the time to give us your feedback. Yours sincerely

"Great location"

3
21/05/2017

Stayed at The Stuart for one night whilst visiting Derby for a wedding. Great location and a few minutes drive from the city centre. Five minutes walk to the Intu shopping centre. One of the few hotels in Derby city centre with free on-site parking. Comfortable room. We paid £49 for a standard double but got a free upgrade. Breakfast was £8.50 each. Plenty of choice - cooked breakfast or cold buffet. Would recommend for a short stay.

"Good Location at a reasonable price"

3
17/05/2017

The hotel is conveniently located within a short walking distance of both the bus and the train stations which makes it ideal if you are using Derby as a base to visit nearby cities. Rooms are of acceptable size but bathroom is a bit more restricted especially when it comes to the use of the sink. Rooms are clean and facilities fully functional. Staff are helpful and courteous,The only negative was the the only PC in the "business centre" did not work and so we could not print our boarding cards from the hotel.

"Return visit"

4
11/05/2017

We always stay here when attending gigs at the Flowerpot - just a short taxi drive away. Executive rooms are great, breakfast is very good, but best to ask for a pot of tea as that provided in "flasks" is not the best. Service from staff is good. Food in restaurant is quite good, but not exceptional. Free car park is a plus.

"Get what you pay for"

4
09/05/2017

Stayed at the Stuart whilst on a course with work. Originally picked the hotel due to its distance to the course venue. A modest sized single room with small bathroom, but again I knew this before booking, following a mix up with room payment (my employers fault not the hotel) I settled in for my 2 night stay. Room cleanliness was great, everything as it should be. Not being form the area I decided to order room service for dinner both nights and again good selection and delivered in a timely fashion, breakfast was also pretty good. If I end up in the derby area again with work I would stay here again.

"Central."

3
08/05/2017

Stayed here for 2 night's. Parked In secure car park to rear of hotel, plenty of spaces when we arrived. Check in was fast and we were directed to our room. The room was more than adequate, felt a little dated but it was still perfectly fine. Only real downside was in the bathroom, there was no bath mat so after a shower it was difficult to get out of the bath safely. Also the bathroom mirror was a bit high, maybe needed to be a couple of inches lower. The chap in reception/bar was very friendly and gave us lots of advice about places to eat and drink. Real help and a credit to the hotel. The hotel is in a really good location, close enough to the centre but just far enough out of the hustle and bustle. We enjoyed our stay and would definitely stay here again.

"Derby visit"

5
04/05/2017

An excellent hotel close to station. Good value, very clean, welcoming and friendly staff, adequate bar with good TVs for sports viewing, free wi-fi and free secure parking. Well situated close to town centre this is real value money and good for business or leisure travellers.

"Comfy stop over good breakfast"

3
01/05/2017

The Stuart is a bit of a surprise, the staff are very friendly, the beds very comfy and the cooked breakfast was excellent. There are some drawbacks, as we were on the second floor and there is no lift and the stairs are narrow. Allow the cooked breakfast was very good the tea and coffee were from flaskes which was a little disappointing, even a capsule coffee machine and pots of tea would be better.

"weekend shopping"

3
30/04/2017

been here before,nice hotel,nice room. On this occasion there were no bath towels in the room, so hanging up our clothes in the wardrobe,found 2 pairs of underpants and six pairs of socks (not clean). Very noisy room next door on the first night at 2am, the staff were very apologetic about both incidents, it would not stop us from staying there again.

"Slightly dated rooms but good value and location "

4
30/04/2017

Nice hotel, comfortable beds, excellent location and very very good breakfast, very impressed. Only complaint would be the rooms are slightly dated and the walls (and ceilings) are very very thin and it's a bit close for comfort getting ready to go out whilst people are 'being intimate' in the room above

"Good stay"

4
22/04/2017

Really impressed with the hotel and the friendly, helpful staff, especially Tina Pearson, who helped make it a special trip. It was a perfect base for exploring Derby and only a short bus journey to Nottingham. Would not hesitate to stay here again if in the Derby area.

"Excellent value, helpful staff"

4
20/04/2017

We stayed here for one night on Good Friday, as guests at a civil wedding ceremony. Room was available for us to check in early, having rang ahead and advised that we were part of the wedding group and wanted to get ready on arrival. Small bar area, but pleasant. Very good canapés after the wedding, and the wedding breakfast was good (but our food wasn't very hot). Evening buffet was also adequate. Bar prices reasonable. Our room was pleasant, although no TV remote control, had we wanted to watch anything. The bed was really comfortable. However, the biggest surprise was the breakfast next day - I've stayed at bigger higher-rated chain hotels with much less quality and choice than The Stuart. Excellent cold selection of cereals, pancakes, pastries, fruits, cheese, yoghurt, bagels, smoked salmon and cream cheese (rarely get this as an inclusive option), as well as hot cooked breakfast chosen from a menu and cooked to order - any item you wanted, and could have had everything if you wanted (ie you weren't restricted to just 5 items like some places). Overall, a lovely stay, nice public areas and bedrooms, and staff. The only negative is that there is no lift, so it may not be ideal for people with mobility difficulties (unless they have ground floor rooms - I'm not sure).

"young lad on night porting really helpful and kind"

4
04/04/2017

I am not one to leave comments on trip adviser but I just would like to thank the night porter kaden (who had unfortunately finished his shift the time we got up) for looking after us and going that extra mile it was appreciated.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Chloe, thank you for leaving a review and we are so pleased to hear that Kaden looked after you so well. kind regards

"Working trip"

4
31/03/2017

Good Hotel all the staff were friendly and helpful, room was perfect for me to sleep and work. I had something different of the menu each night and all food tasted great, and the breakfast had plenty of choice either hot food or from the buffet.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
It is always good to receive feedback from our guests so that we can always look at ways of improving. i am so pleased to hear that you had such a pleasant stay with us. We have a new menu being introduced soon so hopefully we will have the opportunity of welcoming you back and enjoy our new dishes. kind regards

"Disgusted"

2
26/03/2017

For a large chain hotel I was totally disappointed with this hotel. I can deal with an outdated basic room but the service or lack of it and attitude of the Restaurant Manager was beyond unbelievable. I went away with my husband for a weekend (much needed break after our daughter passed away) and my best friend and husband as it was also her birthday that day too. 3/4 meals were inedible and the reaction from Restaurant Manager was 'never had that complaint before' then shrug his shoulder and walk off. I must say Stacey the waitress was very apologetic and sorry for his action. His people skills were zero! Contacted Best Western Complaints just to receive a 'sorry we have spoken to the member of staff involved' does not make up for our marred weekend which was special for both couples. Very upsetting.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Mandy, I am so sorry to hear about the experience you had in our restaurant and the reaction of the restaurant manager. Certainly this shouldn't have been the case and I am surprised to hear that he wasn't sympathetic to the issues you had. I would like to reassure you that your comments have been taken very seriously and the members of the team involved have been spoken to. kind regards

"Good location "

4
26/03/2017

Easy access to train station and major roads. Nice bar. Clean room with all that was needed. Breakfast was cold so I sent it back and it was still cold the second time when it returned so that was disappointing. Upon arrival the reception staff did not offer to assist with my luggage to the room and given there was no lift I struggled. Good value for money.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Em W, thank you for your review and I am pleased overall you enjoyed your stay with us. I am so sorry to hear that your breakfast was cold, this is so unusual as the breakfast is made to order and for this to occur a second time is very disappointing and certainly something we have looked in to. Reception staff are trained in what to ask and offer on check in and assistance with luggage is definitely one of those. The team are currently going through refresher training and I will ensure this is addressed. Thank you for bringing these points to our attention. I hope we have the opportunity to welcome you back kind regards

"Disappointing birthday treat!"

2
24/03/2017

Start off lovely. Car park was very full but managed to get a space. Check in was smooth with friendly staff. Room was lovely and clean. Good facilities. All communal areas spotlessly clean and bright. Breakfast was nice and although cooked breakfast was tastey and freshly made I was disappointed that it wasn't buffet style where you could go back for more? You got one sausage, one hash brown, one egg, one black pudding (I opted out of mushrooms and beans but didn't get more of the other bits?) Continental breakfast selection was nice and buffet style. The biggest issue I had was that at 8.45am on the morning of my birthday, reception called the room phone waking me up, to ask if I could move my car as people were unable to get out of the car park - not because of my car that was in a parking bay! It was someone else who had parked NOT in a bay blocking the car park exit! They were apologetic but at no point were we offered anything for the inconvenience? We had added breakfast and we had a round of drinks to pay for - the obvious think for me would to have been to offer one of these on the house and then my review would have been 4 stars! The annoying thing is, you are asked to fill in a form at check in with your car Registration number on it? This form should be check to make sure the information is given? That way the idiot in the white Mercedes would have been woken up to move his stupidly parked car not someone who had parked in a bay! Spoilt my birthday :-(

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you for your review and it is nice to hear that the staff, your room and the facilities of the hotel receive such positive feedback from you. I am sorry that you found the breakfast disappointing in that it wasnt a buffet breakfast. The full continental is available buffet style but we find the breakfast to be of better quality when cooked fresh to order. I can assure you the staff would have organised more for you should you have asked. I completely understand that the car parking situation was frustrating and can assure you the staff did everything possible to contact the people who had parked in such away that it blocked other guests in. Unfortunately the hotel could only get of hold of you to facilitate in allowing other guests who were blocked in to leave the car park. We appreciated your help and I am sorry it spoilt your stay with us. kind regards

"Never Again!"

1
29/11/2016

Checked in to the hotel around 5 pm on a freezing cold day, only to find that the heating in the room was turned off and the bathroom radiator could not be turned on due to a missing valve. The room its self was ok, and was clean and tidy, but very cold on arrival. The shower was pitiful and could be deemed a health hazard with the water ranging from freezing to scalding and was barely a drip! We went out for dinner as we didn't fancy eating in the hotel, and when we returned, we went for a drink in the bar which was ok. When we went bed the bed was very comfortable and the room was finally warm, however, at 4:20 am, next doors bathroom fan was left on which woke us and could not get back to sleep due to the loud humming noise. I noticed at 6am the room was cold and phoned down to reception and as told the heating was not on and they would inform the engineer but could do nothing. Breakfast was ok but when I asked for sausages and beans, one sauce and dried up beans arrived. On checking ut, the young lady on reception was haughty, reluctant to acknowledge any guests with a good morning and was obviously irritated by guests checking out. I would not use this hotel again and will not be using the hotel for any future bookings for our personnel.

"Hotel far too hot"

3
27/11/2016

Slow check in and everyone had different over night rates, never heard of so many. Room clean but a very old tatty chair at the desk/dressing table which needed replacing. Bed comfortable. Very very small bathroom and the shower head needs replacing, was looking a little rusty. The furniture in the restaurant is very tired and needs replacing. The breakfast staff were wondering around as though they didn't know what they were doing, the only helpful lady was the one taking the hot breakfast orders. Had a bit of a wait for the hot breakfast so allow time for this, once it arrived it was very good. The temperature throughout the hotel was too hot.

"Roof leaked onto our bed"

3
24/11/2016

I have held back from creating this feedback for one week. I have tried to give the management a chance to come back to me, as promised from our complaint about the leaking roof dripping on the bed during the night. But they have not responded as promised, so I will write this negative review on their hotel. At check in, we were told that we had been given an upgraded room for the night. The room was clean, bathroom facilities clean and fresh. The bed was large and comfortable. However during the night, there was a bit of a storm with heavy rain. We were in room 257. About 0530 I became aware of a strange dripping noise. About half an hour later we switched the light on to investigate. The ceiling above us was dripping water onto the foot of the bed. Obviously from the marks on the ceiling, this was not the first time it happened. We reported it to reception on check out, and to the duty manager at the time. He said he would get his manager to contact me about the problem. 1 week later and still no contact. If Best Western were really interested in their customers, they really need to practice what they promise. Poor performance by the Stuart management team. Suggest you give this hotel a miss, as there are plenty good hotels in and around the Derby centre.

"Excellent location. "

3
24/11/2016

Friendly staff, really handy for shopping as the town centre is only a 5-10 minute walk. It was quite noisy at night with other guests banging about. No lift so you get a free workout carrying your luggage to the second floor! Be aware if you book through Groupon you get a limited choice from the menu. Lots of free, secure parking.

"Stay with friends"

5
21/11/2016

I cannot understand how guests have given this hotel negative reviews. My wife and our friends had a great time. Staff went the extra yard for us. Breakfast and dinner on both days was excellent and competitively priced. Rooms clean as were the public areas. The nearby restaurants were seriously over priced. Drinks prices in hotel only 20 pence note than what most of the pubs were charging so not worth battling the elements. Without doubt on this showing I would return.

"The Stuart"

4
20/11/2016

Just had a 2 night stay here, staff friendly and helpful, room clean and warm, just one thing if you need hot water, let the tap run for at least a couple of minutes, and eventually hot water will arrive. We may well use this hotel again if in Derby.

"Ok stay "

3
19/11/2016

Used the hotel for a night after being in Derby for the day. Car park was very busy and spaces quite tight. Walked into reception to a horrible smell which seemed to have disappeared when we went back down for dinner. Room was ok, the 2 single beds and pillows weren't the comfiest but they provided you with tea and coffee making stuff, a hairdryer and a decent sized tv. We did have a problem in that the side lights didn't work which we reported to reception who offered us a change of rooms. Bathroom fine, nothing special. Had dinner in the hotel which was good, we had 2 steaks cooked well. Wine quite expensive for a small glass and were given Pinot when asked for Chardonnay. If you're not a heavy sleeper the noice from the main road outside could be quite annoying but the staff were friendly and attentive throughout the stay.

"Ok hotel but way too hot"

2
19/11/2016

Ok hotel, but my room was like a sauna. I couldn't cool it down at all, despite turning off radiators and opening the tiny window. I lost a lot of sleep that night. Won't stay here again. No lift either, so had to carry bags up a tiny stair case.

"Excellent deal"

5
16/11/2016

My wife and I stayed at the Stuart using a Groupon which comprised of: 3 nights' stay, 3 course meal for 2 on first night, wine voucher for 2 glasses of wine, breakfast included. £129 - Dinner. I wasn't expecting much from a budget hotel restaurant but the dinner was excellent, garlic and honey chicken wings / creamed mushrooms on toasted focaccia for starter, beef bourguignon for main, sticky toffee pud / meringue for dessert. Menu price would be £50 We opted to eat in another night on a recommendation from other guests of the curry. Very nice (though I would guess more expensive than finding an Indian restaurant!) - Breakfast, continental selection, pancakes and maple syrup, full English cooked to order (though much as clearly pre-cooked and kept warm) Good bacon, decent sausage, couldn't fault it. Breakfast price is listed as £9.95 - Wine. House shiraz only but decent to drink. - Bar. Bit pricey, £7 for a cocktail (not worth it), £4.50 for a single brandy shot; - Décor. Nice, clean, modern. - Rooms. A bit tired but clean. We only sleep there after all! - Parking. A bit tight but bearable. - Service. Keen and attentive, generally cheery. Would definitely return. 5 stars reflects value of the deal, not the star rating of hotel.

"Operated by very friendly & helpful staff"

4
15/11/2016

Only stayed one night and found the accommodation good but a bit frayed round the edges. This was compensated for by really friendly and helpful staff. Unusually I used room service for a Ham sandwich at 23:00. Initially it seemed expensive but was delivered quickly and cheerfully. On arrival this sandwich was fresh tasty and acconpanied by a tray full of salads. Good value after all.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Ajse17, thank you so much for taking the time to leave your feedback from your recent stay with us. We are currently going through the bedrooms and public areas so hopefully over the months to come you will see an improvement. I am pleased you found the staff to be helpful and friendly and your room service sandwich good value. I do hope we have the opportunity of welcoming you back soon. kind regards Tina

"Good value "

4
15/11/2016

Once again we stayed here, we often stay at the Stuart and find it to be a well positioned hotel for the station (about 1/2 a mile) or the city centre of Derby also about 1/2 a mile away. Car parking is good on site with no extra charges and my only small criticism would be that the curtains were somewhat tatty (234). I know that I am being picky but that is all I could find wrong. Will definitely stay again, we paid less than £60 on a Saturday night which we felt was excellent value.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Peter A thank you for choosing to stay with us again and for your lovely feedback. We are very lucky to be in an excellent location and certainly the free car parking helps towards we hope is a relaxing break away. I appreciate your comment regarding the curtains and will ensure that this is looked into immediately. Hope to see you again very soon! Tina

"Business meeting i Derby"

4
14/11/2016

Arrived at sunday evening directly from the airport (Birmingham) at 8 o'clock. At the reception they directly informed me that the restaurant closes at 9, so no time to take a shower berfore diner. Bar stays open until late in the evening they said. Late in the evenin!!!! 10.30 the start painting the ceiling.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Dear Walter G thank you for your feedback and I am sorry that it must have seemed as though we were shutting up early. Certainly the main restaurant on a Sunday evening does close at 9.00pm but the receptionist should have certainly offered the 24 hour menu or indeed I am sure the kitchen would have happily waited a further fifteen minutes in order to accommodate you. I will certainly take these points up with the team. I am sorry about the painting. We had decided to do some some project work throughout the night but certainly this should not have affected the comfort of your evening. I do hope that we have the opportunity to welcome you back again soon kind regards Tina

"Got what I paid for"

3
14/11/2016

I purchased a Groupon 1 night stay for myself and partner with another couple we know, unfortunately we couldn't travel at the same time so we went alone on a Sunday/ Monday stay. Really easy to find, ample car parking and the outside of the hotel looked lovely. Check in was very quick and simple (no mountain of paperwork to complete like some hotels), the receptionist was very polite and gave us our room key and explained how to get to our room. The reception and corridors looked very modern so I was looking forward to getting into the room (134). I was a little disappointed when we go inside, the room is a little bit dated. Awful nets and curtains and a very noisy bed! The bathroom was a little old fashioned and when my partner had a shower the spot light was burning his head. However this room was immaculate, same can't be said about the bedroom. I'm probably a little more picky as I've been a housekeeper myself, but there was dust on the bed head (with dark wood furniture this is very noticable), something spilt up the wall and cobwebs on the ceiling. The floor and bedding appeared fine so I decided nothing to complain about, it wouldn't spoil my stay. The room was very warm, perfect for my but too much for my partner, didn't find anywhere to change the temperature as the radiator in the bedroom wasn't on but the bathroom's was read hot. WIFI is good in the rooms also, good connection and speed. My purchase included a glass of wine and breakfast each. When we arrived in the bar on the night to claim our drinks, I was asked for the drinks voucher with I explained I didn't have anything given to me, the girl spent a few minutes ringing someone else to check we were all our a drink each! Breakfast was lovely, we had a full English, tea and toast. Came quickly, was got and tasty, couldn't have asked for more really. Hotel is in a really good location for shopping and eating out, rooms could do with a bit updating for a higher review.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you for your feedback and I am pleased that overall you enjoyed your stay with us and I will certainly speak to all those involved regarding the points you raised regarding the dust in the bedroom and the drink voucher. I am pleased that these points didn't spoil your stay but completely understand that the bedroom issues should have been resolved prior to you checking in. I will certainly be going through this with the housekeeping team. I am sorry to hear you felt the bathroom to be old fashioned. With white wall and floor tiles and chrome fittings we would like to feel that they are very much in keeping with the modern and contemporary feel of the hotel. Please be assured that any room issues such as the radiator in the bathroom we are more than happy to resolve at the time. I really do appreciate your feedback and I do hope we welcome you back soon. kind regards Tina

"Value for money"

4
06/11/2016

Ideal if looking for a central base in Derby. Rooms although on the small side are clean and comfortable. Parking on site is a bonus. We had a slight issue with the meal but both the manager and staff sorted immediately and without quibbling. I find it's how you handle a problem that's the main point so ten out of ten to Tina and staff for their help. I'd go back for another stay

"Take a spoon"

4
31/10/2016

Stayed for 2 nights here as a good location for getting to either the bus station or the train station. Short 10 minutes into city centre for food. Stayed in a single room with a view of the staff car park. Views were unimportant to me on this stay. Room was cosy not small and plenty of room for one. Bathroom was a decent size and the water from the shower stayed a constant temperature. Not a power shower but stayed hot when I needed it to be. Advertised slippers which I found inbetween the desk and wall. Had some dust so left them alone. Kettle with tea/coffee facilities we in a desk drawer. No spoon so used the plastic fork I got with my takeaway. Mini safe in the cupboard had fallen through the floor of the cupboard and had Spanish instructions. I left that alone too. Room clean and tidy if worn a little. Carpet well used and chair had a split in it. TV worked perfectly and the Wifi signal was strong. Good place to stay if need only a bed. Did not try the food or the bar but looked pretty decent when I walked passed. The menu in the room also offered room service for an extra 2.50 and so limited items available 24 hours. Some food places nearby and also a 24 hour booze place if you feel the need to drink at 3am.

"Highly recommend "

5
25/10/2016

I stayed here now on 4 occasions. Staff are friendly and the restaurant food is Great. I seriously recommend the Duck confit to start. Absolutely gorgeous. Well done and keep up the good work. I'll be returning very soon.

"Average BW"

3
20/10/2016

Stayed here for one night following a trip to Alton Towers. The hotel is close to the train station but a bit away from the main city centre. It has free parking at the back which is a bit interesting to get into or out of a space. It's a pretty standard Best Western. The room was okay, the windows really needed replacing, single glazed. The bathroom was okay, toilet didn't flush so well. Tea and coffee in the room. No breakfast included but there was a nice cafe down the road.

"Good weekend wedding venue."

4
19/10/2016

Stayed two nights for a family wedding nearby church. Arrived on the Friday afternoon, nice sized quiet room on second floor. Didn't eat at the nightime went to Mansion Wine Bar around the corner for food and drinks....Better atmosphere than the hotel dining room and similar prices but a much better experience. Breakfast on the Saturday morning was good service but on the Sunday was a disaster with some friends waiting over an hour after ordering to get served. Wedding room and facilities and service from staff was excellent as was the wedding meal. Can only complain that the room was very warm at night and had to open the window wide. Bar staff helpful It is what it is for the price you pay...and it's in a handy location near the centre of town and the railway station.

"Great stay"

5
17/10/2016

We had a short break in this well run hotel. Rooms clean, comfy and quiet. Frequented more by business people than tourists but we were made very welcome. Staff friendly and helpful. Food excellent. Breakfast large and plenty of choice.

"Average hotel with poor service"

2
12/10/2016

Stayed with a few colleuges for work, parking can be a hassel, two car parks either side of building, both full, when complained was sent on a wild goose chase for phatom spaces reception thought they they could see on their cctv, then was instructed to park by their skip. Rooms are very tired and worn, had added bonus of the cleaner leaving her materials in my room on the second night Not everything on menu is available, no orange juice first morning. 3 of us dined in the last night, 1 dish was inedible, 1 dish was wrong and 1 dish just never arrived Staff are mainly unhelpful and very disorganised Worst thing was a male colleuge had someone come into their room around midnight before realising it was occupied Premier inn beats this by 1000% and there are 4 in derby, save yourself a unpleasent experience and dont book here

"Cannot recommend not to stay here strongly enough!"

1
12/10/2016

Don't stay here. The rooms are small and very tired, the staff are very unprofessional (swearing at each other for example). Stayed with two colleagues...someone entered one of their rooms in the middle of the night. Had a meal in the bar... 1 meal was not nice, 1 was completely wrong and the last was forgotten about!

"Great Location!"

3
10/10/2016

Stayed 23rd September. Lots of parking spaces free with your stay round the back of hotel! First impressions was great, reception looked lovely and the receptionist was 5**** checked in around 3pm. Said we had been upgraded, but overall i was disapointed with the room, it was very small, didnt smell great and the view was over the staff carpark and bins, you couldnt open the window much at all. Just felt too small and that it needed a good clean, new carpet and bathroom. Boyfriend went for breakfast and said how good it was, smoked salmon is always great instead of the norm fried breakfast. Location is great short walk to town, westfield and the night life!

"food good poor organisation and smell"

2
10/10/2016

attended for a family night away 6 of us booked dinner bed breakfast all seemed good when booked in noted they were doing a little bit of a referb on the 3rd floor dropped stuff in room and went for a wander/ shop with family came back and the corridor stank cross between rotten cheese and damp feet complained and someone did go round with air freshener but gave us all a cracking headache sat down for the meal that was well presented and tasted good asked for water and was told that the wedding function had taken all the water jugs so all had to sit there with a pint of water each (not really a good impression ) all had a bit of a rough sleep with the smell persisting but attended breakfast at 9 am several tables were set up for 6 or 8 patrons but with 2 people sat at the tables had to sit on 2 separate tables (again not what you want) overall parking good food good staff a little gloomy but OK smell bad and very poor organisation second time been did email manager and was offered free drinks when attended again for poor arrangements last time did not put comments on a public forum as felt a little petty but second attend and still poor

"First time at a best western"

4
04/10/2016

Stayed here over the last weekend first time at a best western but defo not the last room extremely clean comfy bed staff excellent evening meal excellent the manager came over to us and introduced himself ( sorry can't remember his name) asked if everything was ok very pleasant there isn't a lift but the luggage can be took up for you all in all a very good stay highly recommend if your going to Derby

"Cheap but not very cheerful"

2
03/10/2016

Stayed on Friday, choose this as it was very close tot he city centre, thats about the only thing going for it. The rooms are very dated, it felt like i was in a 90s BnB in Blackpool. The shower was terrible, they had fixed a corner shelf in it, which was perfect height to keep banging my shoulder on.

"Just ok"

3
02/10/2016

I have used this hotel a couple of times whilst I was visiting a company in Derby, once it was a £20 taxi from east Midlands airport, the other a 5 minute walk from the station. The rooms are ok but dated, and the location is very central, so good for shops and restaurants. Breakfast was fine.

"Very disappointing "

2
26/09/2016

Location was good as it's very close to the intu shopping centre and the city. But... On arrival we found the LAST parking space in the hotel car park. We found that the hotel allow members of public to park there for £10 which means hotel patrons lose out on a space. Staff weren't very helpful. Quite abrupt and rude. Only seemed to be polite when checking out. We wanted to pay for room in cash and they requested another £100 in cash to secure room? Even when we offered a credit card they declined. Walls were filled with plaster from damage. Beds were squeaky and rooms were far to hot. We were lucky to have air con in our room. Although my sister and brother-in-law who paid the same for the room did not. Breakfast was very poor and we waited over 30 minutes for scrambled eggs and bacon. The table we were sat at still had dirty plates on it and no new cutlery etc. The noise from the function room was very disturbing until the early hours. All in all we were very disappointed. Will not be returning in a hurry. Especially when there's a premier Inn down the road £10 cheaper and probably more welcoming and comfortable.

"Not so good.."

2
25/09/2016

First impressions of the reception area very clean & well presented. Unfortunately the room didn't live up to that standard at best it's 3 stars. Whilst in our room somebody else walked in! Rang reception & explained that somebody just came into our room the receptionist apologised & explained it was a mistake they had sent a customer up to the room not realising it was already booked out,very unprofessional.The pillows seemed to have a funny smell and on closer inspection in the morning we discovered they were heavily stained absolutely disgusting. On the plus side the parking was great & the bar. Staff polite & the breakfast was good.

"NOTHING SPECIAL"

3
23/09/2016

I have stayed in a number of Best Western Hotels and this was the poorest. There was a lack of attention to the cleaning and upkeep of the place. I may go back to Derbyshire but I will not go to The Stuart.

"Two night stay for a work meeting"

4
21/09/2016

Very comfortable room. Excellent breakfast although it was not available till 07:00 Very Good location as it is near the indoor shopping centre, and football ground. Bathroom was clean but a little bit tired. Lovely shower

"I wish we had stayed somewhere else"

2
17/09/2016

People looking for a place to stay in Derby should be aware that this hotel caters for weddings, and in the case of a large wedding the staff will be more or less unable to focus on anything else. I think the member of staff who served our dinner mentioned the word 'wedding' as part of an excuse at least four times, to the point where I really wanted to say ' Is there a wedding going on? I didn't realise.' The reception area is quite smart, which may lead you to believe that the bedrooms are too. They aren't. The signage to the rooms is extremely confusing. If I had known there was no lift I would have asked for a ground floor room. As it was I had trouble locating my room and also finding my way back to the reception area, so I had to retrace my steps several times, and go up and down extra stairs. As I am waiting for a hip replacement this was not amusing. My son and I had to go up different sets of stairs to get to our rooms although I think they are on the same floor. I would have preferred to be closer together. As we checked in together I expected that. If the hotel cannot cope with normal guests at the same time as weddings they shouldn't accept the bookings.

"A OK stay"

4
17/09/2016

We stayed at The Stuart courtesy of Tesco's points and we were early but the reception we were greeted with was professional and accommodating. The hotel is located on a major road with adequate parking for guests but the car park rapidly filled up with others attending meetings. The room was small but OK for a few nights sleep. Noise levels were acceptable. We had the Chefs special curry on the first night and what a disappointment it was as it was inedible, nan bread was cold and hard and not an enjoyable meal. The bar area was adequate as it appeared to be used mainly as a meeting place for other guests attending meetings. Breakfast was totally different to the evening meal and it was first class apart from the mushroom omelette on the last morning of our stay. Special thanks to the Breakfast manager (Elaine - sorry if I have spelt your name incorrectly) as she was both professional and humorous. If we visit the Peak district again we will not be staying at The Stuart.

"I've stayed in much worse and breakfast was fab"

4
16/09/2016

Stayed here for work mid-week. The start was nit great as the car park was full and my colleague and I parked up against a fence hoping that the other users could squeeze through the gap we'd left. Check-in began slowly as they appeared to be having trouble with onw of the check-in computers, but once there was a queue, the staff opened another position and quickly cleared the backlog. The room I was given was back from the road and quiet, with a large, comfortable bed. It was nice to see biscuits which most hotels no longer provide, and the air-con unit was a welcome if slightly noisy addition. Certainly I slept better with it running than I would have done without it. The one downside to the room was a lack of water pressure in the shower, although it did the job. The bar and restaurant were clean and tidy and the service throughout was faultless. Breakfast was epic. The range of continental options was comprehensive (I helped myself to a nice healthy fresh fruit salad and low fat yoghurt which I then ruined by having a delicious pancake with maple syrup) and there were a number of cooked options including kippers, porridge and the full English with extras available. All in all, it's great value for money and I wouldn't hesitate to stay here again.

"Needs some TLC"

2
13/09/2016

Stayed for 5 nights on a business trip, cheerfully welcomed on arrival. The entrance, reception area, the bar are all very nice, as are the corridors. I was accommodated on the 3rd floor tuck up in the corner, with the noisiest air conditioning unit know to man positioned just below my window, which runs on and off most of the day and even worse, at night. The bathroom door opens about 60% as there's a massive sink tucked up behind it. All the spotlights in the bathroom are clinging to the plasterboard for dear life, exactly what you want in a moisture rich environment. If you like to relax with a decent shower, maybe try any other hotel, or the gym round the corner. Don't waste your or your companies money here, there are plenty of hotels in the area that offer a far superior experience at similar cost

"Why?"

4
13/09/2016

Overall a good hotel with excellent restaurant and good parking. Internal room meant quiet despite proximity to main road. I only have one complaint. On booking in I was asked if I wanted a quiet room. If there was a choice of roomswhy was I put in one where tje air conditioning had notice saying to be repaired. This on one of August' warmest nights. Not repoted as notice meant Staff should have known unless there is no communication between Staff.

"Short stay"

2
12/09/2016

We stayed for one night. Upon arrival we were greeted with "your too early check in is at 2pm" no hello , how are you. We were given an upgrade to a larger room. The smell was awful in the room. And would not like to see the size of room we were to get. The room was on 3rd floor at end of corridor. No lifts! We had a meal that night in restaurant. After sometime we asked for a drink. The waitress told us to wait a few mins . The dishes & cutlery stuck to the table , but maybe that was just the topping on the surface of table. We will be back in Derby on a regular basis but we will def not be returning to this hotel.

"Lovely Weekend stay at a great price"

5
12/09/2016

We had a great check in, staff very polite. Our room was fab Room 258 with its own dressing area, it was lovely. Bar is open 24hrs, which we never took advantage of but great non the less. Staff polite, helpful and served us with smiles. Breakfast was really good - Buffet continental and then a choice of Full english or whatever you fancied. Really worth the £9.95! Near to the Train Station and close enough to walk into town too. Would recommend and definitely would stay again if in the area.

""Brother's Wedding""

5
11/09/2016

Checked in on 2nd September ready to attend my brother Stephen and now sister-in-law Natalie's wedding on 3rd September. The welcome we received was very warm and friendly and that was just the start of a great stay. Their wedding reception was wonderful, the food was excellent, special mention for the beef it just melted in your mouth, and the service was fabulous. A big thank you to Sophia and all the team for helping make their day such a big success. Can honestly say for the 2 days we stayed at The Stuart all staff members were warm, friendly, helpful and attentive. they couldn't be faulted. So thank you all and would highly recommend.

"friendly staff"

4
11/09/2016

nice hotel for the price and close to city centre. Jack was a nice waiter in the bar, he was friendly and me and my partner had a nice chat with him... more of genuine and down to earth customer service rather than a 'fake polite' approach. hope management know they have some good staff worth investing in :)

"Ok hotel, great restaurant, friendly staff "

4
08/09/2016

As accommodation, it's distinctly average. Not bad, but nothing special unfortunately. Room was adequate, if a little small, only real down point was that it was rather hot (weather isn't really the fault of the hotel! A fan is provided in the room...) and the shower was somewhat weak. Otherwise what you need for an overnight business stay and not much more. What really shines, though, is the staff and the restaurant. Staff are really friendly and helpful, the evening meal I had in the restaurant was great. Likewise breakfast, a nice start to the day!

"Good in parts"

3
08/09/2016

My husband and I stayed two nights paying £99 for a Groupon deal including dinner on the first night. I had phoned to request a ground floor room as I have recently had an op and can't manage stairs. We were allocated a ground floor room overlooking the car park and it was the smallest room I have ever stayed in and contrary to other reviews on here had no air con. The window was also very small, meaning the room was quite dark and gloomy. The small window light would not open as the lock was broken, and we didn't fancy having the "larger" window open for security reasons being on the ground floor, so had a really bad night's sleep as it was so hot. There was also some sort of noisy fan/cooler unit running outside the window all night. There was a large floor standing fan in the wardrobe (which incidentally was filthy) which did help, although finding somewhere to put it in the small room was a challenge! The room however was clean, the bed very comfortable and the bathroom adequate, with large nice quality towels. We had dinner in the restaurant on the first night, the menu offered three choices of starter, main course and dessert as part of the package. The food was OK,but the dishes on the main menu looked much nicer when they were being served to other diners. Breakfast was very good, although slightly "Faulty Towers" as it seemed a bit of a lottery what you got - neither of us got what we ordered on either day, nor did the people on the table next to us. Full marks to Gail the waitress for being calm and cheerful throughout though! My main gripe was that the bar and the restaurant are quite close to each other and both were playing different music all the time we were eating, which I found really stressful, a swing compilation competing with loud chart music from the bar didn't make for a relaxing meal. On the way home I realised I'd left some property in the room. I phoned the hotel and arranged to send a prepaid envelope for its return which I did, and it was promptly sent back, with good friendly communication by email from Tina, thank you. In summary, for £99 it was a good deal but I wouldn't stay again.

"wedding day"

5
06/09/2016

had our wedding reception here on the 3rd September food was excellent service was fabulous the whole day couldn't be faulted many thanks to sophia & the rest of the staff that day that made our day so special would highly recommend

"Could do so much better."

3
05/09/2016

Its hard to put your finger on what is wrong with this hotel but there most certainly is something. To me as helpful as the staff were there seemed to be tension in the air - our arrival was at lunchtime our room was not ready, sat in the bar and was told someone would tell us when we could have our room, there was no staff on in the bar, eventually someone was sent to serve us, later, no one came to tell us that our room was ready, had to go back to reception and ask, its the little things that make a difference, the attention to detail. A bit later on in the bar it was clear the young girl serving had never poured a pint before. Was happy with our room - I enquired the night before arrival about an upgrade and was given a few options - non of which took my fancy I said I would decide upon arrival - they told me they would put a note on my booking details nothing was said when we checked in so I assumed the upgraded rooms had been taken - we got to the room to find we had been allocated an upgrade and very quickly a fridge was delivered to the room - I explained my telephone conversation of the previous day and that was that I would not have paid any extra for the room as it was quite small although clean and tidy. All of that said I could not fault the food especially breakfast which was 1st class, ate in the restaurant one night and again food was very nice - but it did come very quickly. All in all a fairly pleasant stay but as I say a very strange atmosphere amongst the staff and communication does seem to be an issue.

"Excellent breakfast - but that's it!"

2
03/09/2016

Booked one night to join friends who were staying 2 nights on a groupon deal. I have a BW card and we booked separately but checked in together and were given rooms next door to each other, so no pre planning of room allocations. I have stayed in loads of hotels both for work and leisure and this was certainly the smallest I have ever been in (116) ground floor looking out to the exit barrier for the car park. It was clean enough and had tea/coffee facilities and a hair drier. The safe didn't work. The shower room was also very small. Overall I would say the room should only have had a single bed in it, not a double. My friends had the same size room and really struggled with two of them in it, but that's for their review, We ate in the hotel and the food was very good. The breakfast was excellent, one of the best I have ever had in a hotel, the choices were amazing. The reception area, bar and restaurant were all smart and modern, shame about the bedroom! I was going to comment on the room size and also the safe at checkout but I wasn't asked how my stay had been, so missed that opportunity and apart from that receptionist who was very unwelcoming the rest of the staff I came across were very friendly and nice. Would I stay here again? Only if I could guarantee a better room. Would I recommend it - only on the strength if the breakfast. Sorry Best Western you could do so much better.

"Meal with Friends"

4
02/09/2016

Stayed for 1 night when meeting friends , Room was clean , had air conditioning and a small fridge . Had a good nights sleep and Breakfast was very good , great value for the price , Close to town centre for bars, shops etc

"It's ok not brilliant "

3
01/09/2016

Check in was poor, for some reason it took around half an hour BUT we were given a complimentary drink in the bar. The room was ok pretty standard, 2 single beds pushed together to make a double like some other reviewers have said. Tea/coffee and biscuits and kettle provided. Hairdryer in the room. We phoned for an iron and had to call twice before it finally arrived an hour after the first call. Wired internet in the room but the socket was broken so unusable. Couldn't get a wifi signal either as we were the furthest room away. Bed was comfy, air con and heating worked well. Room was clean, tv and toiletries provided. Breakfast was a buffet and full English, excellent On the whole not bad for a night but wouldn't have been happy if this was a longer stay.

"Back Aagin"

5
01/09/2016

star Stayed at The Stuart for the bank holiday weekend. Car Park is located round the side with plenty of spaces. Got a warm welcome from the reception. Rooms were large spacious clean and comfortable. Food in the restaurant was excellent and service very good and fast. Breakfast is very good. Lots of choices and they take the English breakfast order for you and cook it there and then. Wow!! Excellent service. The bar was very busy due to so many people staying there but a friendly service goes a long way and cocktails well made. Good location not far from the Peak District. Would stay again

"Poor hotel"

1
29/08/2016

Stayed in this hotel with my boyfriend on bank holiday Sunday room number 314. The hotel cost £44 as we got an offer I wouldn't pay anymore than that!! Rooms are very small and very poor We was in a corner room with a generator/fan or whatever it was on the back of us so don't attempt to open any windows whilst its red hot in the room, use the pants deskfan cool air allocated in the wardrobes!!!!! The bathroom was that small my boyfriend had to sit on the toilet half in half out....disgrace.. People banging doors all night on the tiny corridors. Check out is 11 but cleaners decide to bang on every door along the tiny corridors at 10!!! Never ever have I seen such a poor hotel !!!

"GO WEST"

5
28/08/2016

We spent two nights in July on a Groupon deal and found that the staff were extremely helpful and efficient. The room was clean and spacious and the bed was a proper double bed not two singles pushed together. The evening meal was substantial and well cooked and was served by friendly waitresses. The range of food available at Breakfast was the widest that we have ever seen and catered for all tastes. The cooked breakfasts were individually prepared to your own specification. The only possible problem would be if one was staying when there was a wedding reception in the hotel because the sound proofing left something to be desired. However we had no problems like this and enjoyed our stay.

"What a pathetic hotel!!"

1
27/08/2016

This hotel is a joke! Booked a exec room which is suppose to come with a fridge and bathrobes/slipper...did we get it eirghh nooo apparently its on request wat a joke!! Hotel do not have a GM surprise surprise!! Look at the pics the AC doesnt look like its been cleaned for months! PS i work in travel and will not be recommend this joke of a hotel!! #betterhotelsroundthecorner

"Staff the best asset and a credit for this hotel"

4
25/08/2016

The hotel is in need of updating and modernising. The main reception is clean and bright. The rooms are clean, however, the rest of the hotel is rough around the edges. There are bare patches in carpets, holes in chair fabric etc. The hotel is very central for the centre of Derby, walking along the river etc The food we received was excellent. The staff were extremely friendly and helpful from the front of house staff to the cleaners. I would stay again, hoping that the update had been carried out but more for the staff who made the stay fab.

"Very good hotel"

4
24/08/2016

My husband and I stayed here last month for 4 nights, while attending a family wedding. The room was very good and had a/c...... which we needed as it was very hot in the UK. The breakfast was buffet and a la carte and was very good. Very friendly and helpful staff especially in the bar. Near to city centre and large shopping mall. Only problem was no lift (elevator) and we had to get our suitcases up to the second floor.

"Best Customer Service at the Best Western"

5
24/08/2016

First visit staying one night bed breakfast evening meal All staff very helpful considerate the friendly room comfortable food excellent hotel spotless Tina Pearson s customer care was outstanding meeting my every need Would definitely stay again Fabulous experience Thanks to all staff for making my stay so enjoyable x

"Groupon deal"

4
23/08/2016

Two night stay inc dinner on first night. Room was fine, bathroom clean and functional (though watersaver shower) overlooking Derby West Indian community and St John Ambulance bases so very quiet. Very friendly, helpful staff. Dinner was fine, breakfast buffet was fab, even option of pancakes and maple syrup, also full English, smoked salmon etc. Excellent location, V convenient for Intu Centre, Cathedral, river walks and Pride Park. Would deffo stay again. PS no lift

"Twice visited "

4
23/08/2016

Good value hotel in centre of town, clean and tidy rooms although restaurant needs some help. Uncooked and unimaginative yet expensive food, although plenty of restaurants local to this, authentic Indian nearby.

"Great room would definitely stay here again "

4
20/08/2016

Me and my mrs stayed here for a day away. Hotel was really clean and tidy, room had a fridge tea and coffee facility we had 2 sofas in the room and still had plenty of room to walk around. The bathroom was clean and tidy. If i was to pick out a negative point the car park was rammed out to the point we tried to go out in the evening and it was really hard to get the car out, and to make the double bed they had just joined 2 single beds together so wen we were trying to sleep we kept sinking in between the beds.

"Very nice food and service "

4
20/08/2016

Stayed for one night with a Groupon deal. Was very pleasant stay. The room on the ground floor was spacious, very large bed, comfy. The air conditioning was old and smelt when it was on, the bathroom was a little shabby but overall acceptable. The staff on book in were quick and efficient. The bar staff were very accommodating and smiley. The food in the restaurant was very delicious and the breakfast amazing !! Definitely go again. Special mention to Jordan who was very professional and a happy smiley young man

"Great location in Derby"

4
18/08/2016

Some years since last stayed at this hotel, it doesn't try to be 5 star but is still great value. Walking distance to Intu Derby and easy to get taxi to and from the hotel. Breakfast is excellent and they have free Wi-Fi and free parking. Only problem is that the hotel doesn't have a lift so getting luggage to and from rooms is a mission - the hotel could do more to assist guests with their luggage.

"Excellent customer service "

4
14/08/2016

We stayed here for friends bd party. When we checked in receptions was really helpful told us where to go, first room we went in to it was hot so I look for air conditioning there was a sing ^out of order ^ and there was big damp problem on the wall ,try to open window no hope so I called reception he told me I'll ring you back and changed our room we walked upstairs better view bigger room, today my complain fridge is not working couple light bulbs need new ones room need it a bit attention such as servicing like aircon apart from that very quite rooms. Went out for cigarettes and I think manager was dealing with some drunk guy on he is bike. We was listening till guy ask us cigarettes I gave him one but manager was still cool and calm very professional he deal with it I would recommend this hotel and would like to stay again! I thinks it's good value close to town good staff good food!

"Not 4*"

3
14/08/2016

Booked this hotel through groupon. It was advertised as 4* but it was nowhere near what you would expect a 4* hotel to be. The furniture in the room was not great, the curtains were not properly fitted, the bathroom floor was extremely slippery even when dry and there wasn't a slip mat in the bath. The room wad generslly shabby. We also found someone's dirty underwear on the chair. On the plus side the staff were lovely and the bed was very comfy.

"Business trip"

4
11/08/2016

This hotel isngood for a short stop over. It's centrally located to Derby train station and the town centre. The rooms are fine. Comfy beds etc. The food was always good. I stayed on a DB&B basis and felt it eas good value for money. Full english in the mornings with choices of egg preference etc. A buffet style cereals section with fruit, yoghurt, juices etc. Dinner was a set menu which still had good choice and 3 courses to boot. Would recommend for any short stay business trip.

"2 rooms booked for 4 nights"

3
04/08/2016

Comfortable beds, quiet at night, always got a parking space (even though we arrived late every night as we stayed 5 hours max, just to sleep), very pleasant staff, close to Derby train station and a short drive from the City Centre. Bed sheets were stained (possibly food stains) and not changed despite requesting this TWICE on two different nights. the following night the same stains were there. After the third night, I didn't bother ringing reception.

"lovely weekend"

4
04/08/2016

Recently had a 2night stay through Groupon, even with the £10 supplement for Sat night it was excellent value..Brilliant bar area,(pricey drinks tho), Nice restaurant, but menu was a little restricted for Groupon guests.Not far to the City Centre & loads of shopping,bars,pubs & places to eat. The staff are fantastic and nothing is too much trouble, Definitely recommend it.

"Three day break"

4
02/08/2016

Excellent hotel. Room adequate, food good, main strength of hotel is its staff nothing was too much trouble. Special mention to Gail in dining room whose customer service second to none. Hotel good location 5 minute walk to centre of Derby . Good Greek restaurant some 2 minute walk away. Would definitely visit again

"Great Stay!"

4
01/08/2016

We've just returned from a one night stay, we got a deal through Groupon for bed and breakfast which was great. Parking was free and plenty of spaces. We stayed in room 136 and although a small room it was clean and we found it perfectly acceptable. Breakfast was great lots of choice and cooked perfectly. The hotel seemed quiet and we had a lovely stay and would return when we are next in Derby.

"Depressing and dirty"

2
30/07/2016

I was not expecting too much from this stay. All I wanted was a clean, functional room to sleep in, and the location was the most important thing to me. Firstly, the positives - the breakfast was good. Location a bit depressing with so many run down, abandoned buildings around it, but close to the centre. The staff were fine. Now the negatives: grubby bedroom and bathroom - just the usual stuff in a neglected hotel; hairs in the bath, mould, cracked tiles, stains on the bedroom carpet - I was too scared to look at the bedding - run down and depressing, and not particularly clean. The hotel itself either needs a complete refurbishment, or to be knocked down to make way for a new development. That, combined with a lack of attention to detail makes for an ugly combination. Without a doubt it would be better to spend a couple of quid more to stay at one of the newer, better hotels in the city centre. Why didn't I check the reviews on trip advisor before I booked? I was in a rush. Lesson learned.

"Groupon"

1
28/07/2016

Brought on Groupon, phoned up and they say they don't accept Groupon bookings in a Saturday. On Groupon it says all week until August. Why use Groupon if you don't want the bookings!??? If it was in the small print that would be fine but it isn't

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
I am very sorry if there has been any miscommunication on our part. We are able to take Groupon's on a Saturday however there is a £10.00 supplement fee required which is stated on the Groupon site am also it is subject to availability. The Groupon site does state limited availability and as we have received a great deal of bookings through Groupon many of the Saturday dates have filled quickly so there may have not been availability for your chosen date.

"Stuart hotel "

4
25/07/2016

Very friendly staff. Young lad working the bar named Jack made me fell very welcome. Was his first shift and he nailed it ??. Room very comfortable and very reasonable price. Very close to the train station which is very handy as I travel a lot with work

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
I am so pleased that you felt the staff were friendly at the hotel and that Jack especially made you feel welcome, we will definitely pass your feedback on to him. It's great that you were happy with the central location of the hotel and that you felt the room was comfortable and a reasonable price. We are very grateful for your feedback and we hope to welcome you back again soon.

"Good location"

5
24/07/2016

Room was clean and of a good size although it was extremely hot , bathroom clean but everything is just white down to the tiles ,the shower curtain etc it could do with a flash of colour to cheer it up .stafff very friendly and helpful . Breakfast had plenty of choice and was tasty . You are only about 5 mins from town so ideally located and free parking .Would return and recommend

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
It is lovely to hear that you were pleased with the size of your room and its cleanliness. I am sorry that that you found the room too hot. With the hot weather recently this can make the rooms warmer however our housekeeping staff follow procedures to ensure it is as cool as possible such as keeping the curtains closed to keep the sunlight out and we offer fans and complimentary water and ice. It's great that you felt the staff were friendly and helpful. I will definitely pass this on to the members of staff. It's brilliant that you were pleased with the variety at breakfast, the central location of the hotel and the complimentary car parking.It would be a pleasure to welcome you back.

"An enjoyable stay, so far."

3
23/07/2016

We are staying here at the moment, for a weekend break through Groupon and are pleased to say it's all pretty good. The staff are really friendly, polite and helpful especially Gail in the breakfast room. Our room is quite small but its ok, the bathroom is clean and serviceable. The only problem we have is that the room is stifling hot, even with the fan going on full blast. But it is very hot outside anyway and there isn't any air con. Breakfast today was delicious, lots of pastries, cereals, yoghurt etc, as well as cheeses and meats and smoked salmon. Also included was a full cooked breakfast of our choice. The hotel is just about 150 metres from the start of the Intu shopping centre and even less to some great restaurants. So therefore I'm glad I ignored some previous reviews and booked a Groupon weekend break here anyway. For what we paid, it's excellent value. We are just off to have our free glasses of wine!

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you for your feedback and we are so pleased that you had an enjoyable stay at the hotel. Its brilliant that you found our staff friendly, polite and helpful. We will be sure to pass your lovely comments on to Gail and the rest of the staff. I am sorry to hear that you found the room too hot. Obviously the hot weather can make the rooms warmer but we are always happy to offer fans and complimentary bottles of cold water. Our executive rooms do have air conditioning available. I am so pleased you enjoyed the great selection available for breakfast. Thank you very much for your comments and I do hope you will stay again.

"Disaster from start to finish"

1
22/07/2016

Arrived to be told they couldn't find the booking. Eventually we were given our room key, the room wasn't up to standard. Net curtains were filthy, curly hairs in the bottom of my cup, hairs on bathroom floor and the previous occupants full name address and phone number had been left in the room. We were given another room which want much better. We were blocked in the car park on the Saturday evening for over an hour making us Lat e for our meeting. The whole weekend was a disaster.

"Breakfast fine, dinner terrible"

3
19/07/2016

This hotel needs upgrading. The staff were generally helpful but the evening meal was very poor and staff seemed inexperienced in both the restaurant and the bar. The hotel is near the city and there is parking space available but the car park was very full.

"Conference Day"

5
18/07/2016

Just had a day's conference was quite pleased with hotel very clean very friendly staff easy parking.. very pleasant bar area although I did not dine here I would have no hesitations . Very please with the day..

"Clean but lack of attention to detail and facilities"

3
18/07/2016

The staff were great, and the hotel was clean, but attention to detail was lacking. The room was very large - we'd been given a family room with a sofa bed, although we booked a double room. Couldn't fault the size of the room or the bed, both were extremely generous. There's no lift, and narrow stairs, so difficult to carry a heavy bag up to the second floor. The signage when coming down the stairs to get to the lobby is lacking, and we found ourselves wandering the ground floor corridors repeatedly trying to find the lobby. When we checked in, the toiletries provided by the hotel were half used bottles and an open bar of soap from the previous guest. We put these in the rubbish and when the room was cleaned the following morning, they hadn't replaced these products - we had to call down to reception for shower gel and soap after we returned to the hotel after 1am. We wanted to use the safe to store a laptop and video camera, however, the in-room safe did not work - and was not attached to anything and could be carried away. We called reception and they sent up two people to try and set the safe, but they were not able to get the safe to work. We were told that they'd have maintenance look into it, but over our three night stay, nobody ever came by. The laptop - which is a standard size (not oversized) was too big for the safe. The staff did store our items in their safe in reception, and the staff were very nice about it. We came back on our second night and our key cards didn't work - so a trip down to reception late at night to have our keys re-set. There was no air conditioning remote control in the room, On the third day, we came back and the cleaner had closed the windows and our second floor room was stifling hot, so we called down to reception to get a remote control for the air conditioner. They didn't quite believe that we didn't have a remote, but did bring one up to us. Once we were able to get it running, the air conditioning did work very well, though and the room was fairly comfortable shortly after putting it on. On-site parking is offered, but it is limited and in the evening, many cars were parked outside of the marked spaces, leaving dangerously narrow areas to try and navigate cars through. The WiFi worked great in the lobby, but no reception in the room. The website says there are fridges in the rooms, but there was no fridge in our room.

"A great stay, dont know what the bad reviews are about!"

5
17/07/2016

I paid for the booking through Groupon when I rang the hotel to find out availability there was none only an executive room which wasnt available on the deal. I asked if I could pay extra because it was my boyfriends birthday and I needed that night, he upgraded me at no extra cost. Then I read the reviews on here and I was worried...I wish I hadnt read them to be honest. The room was very nice and clean, air conditioning was great very cool, bathroom wasnt very big but very clean and stocked with toiletries. We also had tea making facilities with tea, coffee and biscuits and also fresh fruit and bottled water. We had our evening meal (3 courses included in the deal) and our complimentry glass of wine. The meal took a little while to arrive (which the waitress did apologise for) but it was beautiful...all of it was very hot and very tasty. After a night in our incredibly comfortable bed we went down for breakfast in the morning which was a choice of buffet style and hot food. We both had the cooked breakfast, toast, coffee and fresh juice...again piping hot lovely food. As far as the staff are concerned we found them to be very helpful (letting us borrow a phone charger, giving us directions) and very friendly. I just cannot understand why this hotel has some bad reviews, we have enjoyed our weekend here and we most definately found it very good value for money.

"tired dated and not enough staff"

2
12/07/2016

stayed here previously 5 years ago and it looks like nothing has moved on . Our room had a broken shower hose . Evidence of a leaking radiator in our room and the hall , carpet still bleached from it . Cobwebs in the light fittings ..... won't be staying here again . Pity as its very central just needs some investment .

"Not **** star, but if you can get ut for a low rate, why not"

3
11/07/2016

It's definitely not a real ****-star hotel anymore, so if you expect a real luxurious stay, this isn't for you. But you will probably get a room for a really good rate, so you cant't really complain and in the end you always get what you pay. If you compaire it to a ** or *** star hotel, also not the newest, consider the location, I would stay again, if the price is low. Staff was nice. Room a bit too hot and if you open the windows it can be noisy.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
I am disappointed to read your comments as we do pride ourselves on being a modern contemporary 4* city centre hotel. I am pleased that you feel that the room rates we offer are good. It's great that you were happy with the service provided by the staff as it's of great importance to us that our guests receive a great experience throughout their stay. It's a shame that you felt the room was hot. Guests do prefer their rooms at different temperatures and also if it has been a hot day then of course the rooms do tend to be warmer. However we do have executive rooms where there is air conditioning available. Thank you for your comments.

"Slightly shabby and tired in places "

3
10/07/2016

Stayed here for one night for work and was underwhelmed . Room in need of refurbishment and the hotel is situated on a main road can be an issue. Be careful if you take a stroll into the city centre as I passed a few suspicious characters on the way.

"Great stay"

3
06/07/2016

Just returned from a weekend stay here for our anniversary and had a lovely time. We did encounter a few minor problems upon arrival but these where dealt with in a swift and professional manor by Patrik. He was polite and courteous from the off and could not have done anymore to make our stay any better, he and your reception staff are a credit to your hotel,so once again thank you. The hotel is in a great position for the town centre which is just a short walk away.the Rooms are very comfortable and clean however the bathrooms are in need of an update. The restaurant food was very nice however we did encounter a wait for our courses due to the hotel also catering for a wedding at the same time,maybe checking your staff numbers for future events would help,the staff again very apologetic and even gave us free wine while we waited. If you just want a simple night away in a friendly clean hotel in a great location this is the one,it's even priced reasonably. We will deffo be back.

"Initial Disappointment Over Stay Cut Short And Lessons Learnt"

4
05/07/2016

I booked a 3 night stay at this hotel so we could visit attractions in the area through a third party website. Despite the fact I had made a request for a ground floor accessible room, the receptionist said these requests had not been passed on to them. We were initially shown two standard rooms that my mobility scooter wouldn't even fit in to. We were then told that there was an accessible room available but only for 2 nights as it was required by someone else on the third night. This meant that we spent a lot of time on the Friday searching for a suitable room to stay in on Saturday night. Despite this I believe the staff at the hotel to have treated us exceptionally fairly, agreeing for us to have breakfast on both mornings and a refund of the difference (yet to be repaid) of the price we paid for the third night we had booked. The room itself was very comfortable and there was a good varied menu at breakfast which even catered for my gluten free diet. Staff were friendly and helpful at all times. I have come away from this experience learning a lesson, that whilst it is convenient to book on the internet, if you have any special requirements it is probably worth giving any hotel a ring to make sure that your requirements have been passed on to them to make sure your needs can be fully catered for.

"Good value and convenient"

3
03/07/2016

I stayed for one night on business and felt that the hotel offered fair value for money and was in an ideal location for where I needed to be. It is a little tired and could do with a bit of sprucing up but the room was clean and comfortable. The staff are very helpful and friendly. WiFi worked fine. Breakfast was adequate with a buffet choice plus cooked items to order. The full English that I ordered wasn't great quality - fried egg with some of the egg white still runny, poor quality sausage, beans that had been hot held on the plate under a heat lamp so that they had a skin on them. I would stay here again if I'm in Derby for business but would probably not have the breakfast and eat elsewhere.

"Very nice Hotel"

5
03/07/2016

Stayed here for 3 nights break and the staff were extremely helpful, and the hotel was clean and in a good location in centre of Derby. I had a very small problem and the staff sorted it out immediately with no fuss or problems, very helpful indeed. Room was clean and everything was as booked. Shower had very good pressure for the water and plenty of hot water, was nice Breakfast was buffet and had an excellent choice for the continental breakfast ,also if you required full English then this was of a high quality Location was excellent for the centre with it being only a short walk to Intu centre and Cathedral Quarter The free and safe car park was excellent and of a large size so no problems finding a space, in the centre of Derby this is a bonus for sure I can recommend this hotel for anybody that wants a 4 star accommodation with a first class restaurant and extras Highly rate it and I have stayed in hundreds of hotels

"A break away"

5
27/06/2016

We got this deal from Groupon for 99 pounds for 2 notes for two people 3 course evening meal on first nite for us both and glass wine each and breakfast for both of us on both morning what ever we wanted on breakfast the staff was great .as on London rd you turned to right and you could see the shopping centre and five mins down rd we found some lovely back street pubs at very cheap prices we can not wait to go to derby again love to stay in hotel again but do not think we get that good deal again

"Lovely lovely stay"

5
26/06/2016

Stayed at the Stuart using a groupon deal, arrived to be asked my preference of floors, requested which was the quietest to find my room of 135 to be very quiet although they're was forewarning of possible noise from functions this was not the case. Rooms was very clean with no evidence of previous occupancy, bed was comfy and I was very pleased with it, there's was no iron or board but after requesting one received one delivered to my room within half an hour. Shower was very powerful and there was a selection of toiletries. Room was exceptionally warm due to weather and could benefit from portable fans but that is only thing I can highlight that would have improved my stay, could probably have requested one but it's was very late. Had a 3 course meal and glass of wine included on the first night which was noted to be of very high standard the breakfast both mornings was also exceptional, along with cooked to order cooked breakfast which was very good there was also an extensive continental buffet and plenty to choose from including pancakes n various pastries. The Stuart is situated within walking distance from everything and found the staff to be very polite and helpful especially the lady who served breakfast both morning. I can not understand negative reviews I was very pleased with my stay although I'm u likely to return to derby again I can not fault my stay at the Stuart.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you so much for taking the time to post a review following your stay with us. We are pleased to hear that you had such a comfortable stay and enjoyed your break. It is important to us to constantly review what we are doing and listen to our customers so it is lovely to hear that the changes made to areas such as the breakfast offering have such a positive response from our guests. We hope to welcome you back again soon.

"Simple no frills hotel"

5
25/06/2016

Been coming here on business for 20 years, and not much has changed in that time, and I include the breakfast staff; ancient far northerners but kind and efficient. Short walk from the station, and the famous Brunswick pub and notable curry restaurants are within staggering distance.

"Great stay!!"

4
22/06/2016

We recently stayed at the stuart hotel as a birthday break for my boyfriend. We were pleasantly suprised. Lovely, clean room with everything we needed. We also booked to have a 3 course evening meal which was absolutely amazing, one of the best meals we have had. Such a talented chef! Breakfast was also lovely with food for every possible preference, staff were also very helpful and friendly. Really lovely stay, definitely recommended.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Hi I am so pleased that you both had a lovely stay with us for your boyfriends birthday weekend. It's great to hear that such comments about the cleanliness of the room and that you had everything you needed. I am very glad that you felt your meal in our XS restaurant was amazing. We will definitely pass your comment on to our chef! It's excellent that you enjoyed the breakfast too and found our staff helpful and friendly. Thank you very much for taking the time to send us your feedback and it would be a pleasure to welcome you back at the hotel in the nearby future. Please do not hesitate to contact me if there is anything I can assist with further.

"Avoid unless you want to be robbed! A MUST READ"

1
17/06/2016

I was disappointed with this hotel from the get go. I saw a deal on groupon which included dinner on the first night, I was staying for two nights and was not arriving until 11pm on the first night, knowing that's the restaurant would be closed I rang and asked if I was able to have my meal on the second night, the staff member I spoke to confirmed this and I went ahead and bought the voucher. However on calling to book the table the manager refused to allow me to book my meal on the second night, telling me they only offer a meal on the first night so people return to the restaurant on the second night!! Looking back I should have cancelled my booking before even arriving, upon arrival I was greeted by rude staff, the corridors are dingy and in need of refurbishment, the room is basic, I requested a double room and was given two twin bed pushed together. The surrounding area is rough, no nice views and does not feel particularly safe. On my second night upon returning to the hotel at 5pm I saw someone's car had been smashed in and robbed and the barrier that should have been protecting the car park was up. I informed a member of staff who told me they were aware of the car and the barrier was broken, they assured me they constantly checked cctv (but somehow missed a car break in?!) and that our car would be safe. I was told the barrier was being fixed and would be sorted within two hours. I left the hotel to go for dinner and returned to the barrier still being up and no car parking spaces left. The car parking spaces had been taken up by a wedding despite the wedding guests mainly not being paying hotel guests, this left me with nowhere to park my car. I asked the manager (I think her name was Sonia) to get people who were not guests to move their cars as paying guests should be a priority but she refused and told me to park in the staff car park (a futher walk with no barriers and no cctv, down a back road) to which I said I did not want to. I asked the manager about the barrier and she told me that someone was on the way to fix it (I had been told this 4 hours ago). I then returned to my car to see if we could park in the main car park, the manager stormed out after me and told me I had parked blocking a fire exit (I had not parked, the car engine was on and I was figuring out where to go). The manager then asked me what my room number was and told me she would collect my bags as she was kicking me out. I asked her on what grounds I was being kicked out on and she could not answer. She was sneering and laughing and unable to give an answer to any of my questions. She then walked off half way through a conversation. Ultimately unless you want to be treated like you should be being paid to stay, DO NOT GO!!!

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
There are occasions that we get it wrong and I will gladly discuss this and find ways of resolving any issue that is brought to our attention. However I am afraid that your account of what happened isn't factually correct and it is only right and fair that I point out these oversights. The hotel and the staff here care, and we care passionately about what we do. The offer you are referring to clearly states that dinner is on the first night, running alongside this is another offer which is bed and breakfast which you were advised would be more beneficial to you. We also advised you that dinner was served up until 10.00pm at night if you wanted to eat on arrival, which at the time you felt would be possible. We also advised you, as you clearly showed your disappointment and anger over the telephone at the time that the voucher could be refunded as it had obviously been purchased but didn't fully meet your requirements. All these you declined and continued with your booking. Hasten to say that for the duration of your stay there was nothing the hotel or staff could do that was right. The level of verbal communication you made towards the staff and management team, which on many occasions was voiced in order to create a scene in the reception and bar area, was unacceptable and greeted by other guests commenting negatively on your behaviour. Furthermore it is a shame that you felt this was necessary given the alternatives offered to you at the time of booking. The hotel is based just outside the city centre and we do not promote the hotel as being situated in lavish grounds or indeed with views. However the area is an up and coming one with a huge amount of investment currently being undertaken. With regards to the car with the broken window; I really must point out that this wasn't done in our car park but the owner of the car made us aware that this had occurred at a venue they had been at previously. It was unfortunate that the barrier didn't work and the maintenance company had been called to look at it. You demanded that the hotel got the barrier mended; and you demanded that the Duty Manager sort something out. This wasn't possible and she wanted to reassure you that the CCTV was effective, monitored and was in place. This was followed by you stating that you were going to park on a no parking zone until the barrier was fixed. It is on very rare occasions that we feel it necessary to ask guests to leave the hotel; you were advised that if you felt so unhappy with your stay that it would advisable for you to leave. The staff car park is an overflow car park and has full CCTV coverage and contrary to your belief we treat all our guests equally and wedding guests are also paying guests at the hotel and under no circumstance was the hotel going to ask any guest to move their car so that you could park when there were spaces available. Obviously we are sorry that you didn't enjoy your stay however it is fair to say that on this occasion the hotel has behaved in a professional manner throughout and that the whole incident has come about by you making the decision to purchase a voucher that didn't suit your personal needs

"Room 112 is in a terrible state, raised with manager 6 days ago and no response!"

1
17/06/2016

The room we stayed in was not clean: the carpet, curtains and furniture were damaged; the bathroom was so small you could not actually dry off and get dressed in there and the bathroom fittings were in a very poor state of repair; there was no TV remote; there was a glass left under the bed from a previous guest; the key card from a previous guest who stayed 6 days before us was still in the room; on the morning we checked out the shower was not working and staff asked us to use the shower in a room on a different floor - not good for £80.00 p/night! We raised our concerns with hotel staff. On check-out I spoke with the (new) general manager and left contact details for him to call or email be back; he has done neither (I wonder if he's still there??). I emailed the hotel directly and sent photographs illustrating the reason for my complaint - I heard nothing. I filled in the Best Western on-line feedback form - I heard nothing. We stayed a week ago. Sometimes I see reviews on this site where it's clear that the hotel or establishment might not have had a chance to respond and put things right. In this case The Stuart Hotel and Best Western Group have had multiple chances and have chosen to disregard my concerns. This trip was a leisure outing but my husband and I travel a lot on business - from this experience we will certainly not be using or recommending Best Western to friends or colleagues. Extremely poor :(

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Hi Whether positive or negative all comments we receive are taken on board and wherever possible systems, procedures and actions put in place to rectify them. The hotel is a mixture of old build from the Old Rectory and purpose built bedrooms and as such there is a mixture of shapes and sizes of bedrooms and bathrooms. The issues with regards to the fittings and TV remote are unacceptable and I can assure you that these have all been addressed. I appreciate that these issues should never have occurred in the first place and I am deeply sorry and embarrassed by the issues you came across. I am positive that I have communicated with you directly and resolved the issues, but if this isn't the case please contact me. I can assure you that we do care about the levels of service and the product and I am sorry that this hasn't come across.

"Filthy, filthy filthy....and no hot water."

1
13/06/2016

Possibly the worst hotel that I have ever had the misfortune to stay in. The room was disgusting - holes in the carpet, holes in the net curtains, the bath was dropping to bits, there was stuff left under the bed from previous occupants, chunks missing out of the furniture, the windows were in a terrible state. When we got to the room there was no remote for the TV. My wife and I went out for the day and returned just before midnight to find no hot water, there was still no hot water the following morning. We were offered the opportunity to go and use another room in the hotel to shower - no thanks, it is not a hostel! Simple advice, unless you want to be massively disappointed - STAY ELSEWHERE....anywhere... Best Western group should be horrified that this hotel is using that title - more like Wild Western.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Hi I am extremely disappointed that you did not have an enjoyable stay at the hotel. I am shocked to hear your comments regarding the room so I can assure you that we will look into this immediately to resolve any issues. I am very sorry that there were previous guest's belongings in the room; this is of course not acceptable as this should have been picked up by housekeeping previously. We will ensure this issue is addressed within the team so that it does not reoccur. I do apologise that there was no hot water. I can understand how this may have been very frustrating for you. I will ensure our maintenance team look into this with immediate effect. Finally, I am truly sorry that we did not meet your expectations. We would love to have the opportunity at welcoming you again to the hotel to give you the great customer experience that we would normally provide.

"Over priced budget hotel "

2
11/06/2016

My partner and I stayed at The Stuart Hotel as an overnight stop after attending Download Festival. Whilst the location is good for guests attending organised events at Donington Park (a 20-25 minute drive with a fixed taxi rate of £22 - £25) and those wanting to go into Derby centre, the hotel is overpriced budget accommodation. For this certain weekend, I paid £140 for a double room, checking in for one night on a Friday. It is to be expected that hotels put their prices up on weekends when big events are being held close by however, for any other weekend I would have paid £70 for the same room. I wouldn't have minded paying this price if we had no issues, however we encountered a few. I received an email from the hotel telling me lots of information and noticed a point explaining that I could ring and ask for early check-in. I rang the day before I was due to arrive and I was told to ring back on the day of my arrival to see if my room would be ready for me. So as advised, I rang at 1pm, one hour earlier than the actual check in time, to see if we would be able to check in at 1.15pm and freshen up before heading out. The woman on the phone told me, without having taken any of my details, that we would be unable to do so as by this point only 1 room had been cleaned. Hard to believe that the hotel staff would be able to clean every room in a record time of 1 hour. We had no choice but to wait, so we had a drink in the bar and waited for 2pm to arrive. We approached the desk and were told again that our room was not ready and had to wait a further 15 minutes for us to get into our room. Once we got into the room we were welcomed by a very humid room, with stained walls and carpets, net curtains covered with cigarette burns and a very unsightly air conditioning box attached to the wall which was sure to wake the whole floor up once turned on. The only plus to this room was a clean and comfy bed. If it wasn't for this, and the fact that most other close by hotels were fully booked, both myself and my partner would have been leaving to find somewhere else to stay. Although the rooms were disappointing, the staff at the reception were very helpful in telling us about the local area and the free parking on site is also a plus. Just be sure to get there early to get a space.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Thank you for sending us your feedback. We are able to offer early check in for guests however this is always subject to availability. We were full over the Download Festival weekend so most of the rooms will have not been available for check in until the usual check in time of 2pm. I am very sorry for the miscommunication caused and for the delay of 15 minutes upon checking into your room and for any inconvenience this may have caused you. We do take all of your comments on board and will look at how this can be improved upon. I am very sorry that you felt the room was very humid. The temperature was very humid that weekend however the staff followed procedures to ensure the rooms were as cool as possible. There is air- conditioning in the room however I am sorry to hear that you felt this was noisy I am truly sorry to read your comments and although there is high demand in the area during the Festival Weekend the prices reflect the additional staff that is required to clean up due the mud brought in to the hotel during such a time. I would like to assure you that all your points are taken on board and we really appreciate your time.

"Stayed twice... never again"

2
11/06/2016

Stayed at the Stuart Hotel Derby twice now.... not again. Our first stay was so poor that we were offered a free complementary return stay as the check in process took TWO hours to complete, there was a discrepancy between our Trivago booking information and that held by the hotel. The second stay did not improve a great deal, on arrival the rooms were made up for two people not a family. While we went out for a meal the extra beds were made up but no additional towels, cups or drinking glasses. The rooms were generally very tired, the fold down bed had broken slats, the bathroom sink was cracked, rooms very hot and the air con very noisy...... On returning to the room to go to bed we found the bedroom carpet was wet. A call down to reception we were told someone would come up....... one hour later we called down again and they sent a duty manager up to look at the problem. Once she had taken a look she disappeared to get some towels to dry up the water, she returned 30 mins later with some carpet fresh, no towels. She sprayed the carpet to improve the damp smell and covered it with the room towels. I will be back with fresh towels she said as she left but did not return, hence the following morning we had one towel between three. Breakfast was also a shambles, out of our party of six only one breakfast arrived correct but to be fair the quality was very good. when leaving the restaurant we asked for the bill but the waitress could not find it and asked us to sort it with reception, surprised to say they had no record of us eating hence nothing to pay.......embarrassing for the senior duty manager but their loss.

StuartHotel, Manager at BEST WESTERN The Stuart Hotel, responded to this review
Hi I am disappointed that you had a poor experience at the hotel initially. I am glad that we offered you a complimentary stay in the hope to provide you with a better experience. I am very shocked that the check in process took 2 hours as this really is not the usual process for the hotel so I do apologise for this as this should not have been the case. I can completely understand how this may have been frustrating for you. We will definitely discuss this with Trivago to ensure this is not an issue again. I am sorry to hear that the family room had not been prepared for you. We will discuss this within our team to find out why this was the case. I would like to profusely apologise for the issues you encountered with your room. Thank you for notifying us of these so that our maintenance team can resolve these. I cannot apologise enough that there was a delay for the Duty Manager to come up to your room. I am truly sorry that no one returned and you were left with one towel. This is not acceptable so I can assure you we will be looking into this further with our team as customer service is of up most importance. I am shocked to hear about your experience at breakfast as this is not a common feedback we receive. I am glad that you enjoyed the food however it's disappointing that there were issues with the orders. I'm very sorry that unfortunately the system in place at the time was inefficient and has since been reviewed and changed.

"Nice hotel, good location"

4
07/06/2016

Stayed at the hotel in June, room was nice with a big comfortable bed. Had breakfast in the morning which had a good selection and quality of items. Used Tesco Clubcard payment scheme so exceptional value for money.

"Do not go here"

1
04/06/2016

Checked in an executive room and was told to pay for my breakfast when it should be included. I got to my room and there was someone else hair in the bathroom, there was dust on the top shelf of the wardrobe, the king size bed was made up of 2 single beds with 2 mattresses zipped together and you rolled into the gap at night, the air conditioning was noisy. The food that came out tasted like it was warmed up and bought from farmfoods Would not stay ever again

"A Lot of Make Up Covering Wrinkles & Warts"

1
04/06/2016

We were staying at The Stuart as a half way stop for travelling. After a 4 hour journey we arrived at what appeared to be a very pleasant hotel. The foyer and restaurant entrances were decorated to a very high standard. It's just a shame the rooms weren't the same. We were on the second floor, and with torn knee ligaments I was disappointed to learn there was no lift. When we eventually found our room we were extremely underwhelmed. It was small, tired looking and in need of a very good clean. Numerous dirty marks on walls and doors gave it a grubby appearance. The bathroom especially was tiny, with the door only opening 3/4s of the way due to the sink being directly behind it. It's obvious people have tried their hardest to open the door further due to the patched up holes in the back of the bathroom door. We were left a little gift of the previous occupants socks on the floor, and a couple of silverfish had decided to move into the bathroom which was cosy. But the most irritating bit for us was the constant noise from the huge air conditioning fans below our window. When we complained we were told they were just being turned off. Ok we thought, peace at last, and then we realised the hot water tank for every room around us was situated right next door, therefore every time anyone took a shower or bath, that kicked in and was all you could hear. All in all a thoroughly disappointing stay.

"Would not go back"

2
02/06/2016

I was really disappointed with the hotel. Room - clumps of last persons hair on the carpet, room tiny and sooooo hot! Bathroom - worn, tired and lots a damage Breakfast - disgusting...cold items were warm and sweaty and hot items were cold. Breakfast was not as requested. Staff - friendly Wouldn't return to the hotel!

"Single night stay near the city centre."

3
01/06/2016

Our one night stay at this hotel was pleasant. The bed was comfortable and we found the location ideal for shopping and eating out. It was nice to see weddings taking place at the hotel. Downsides would be that the room was very small. The bathroom-tiny. The door of the bathroom doesn't open fully as it hits the sink inside. Only one person could walk through into the bathroom at a time (bearing in mind I'm slim and so is my partner.) The cups weren't clean but I washed them myself- didn't see a need to complain. Other than this, an average stay at an average city hotel.

"EXCELLENT LOCATION AND ATTRACTIVE, COMFORTABLE RECEPTION AND BAR AREA"

3
30/05/2016

bed was too hard. My friend and I were issued with insufficient number of towels. However, it was a pleasant stay and I would consider staying there again. Please be more generous with towels as ladies need extra towels for hair etc.

"Good value, clean, comfortable."

4
26/05/2016

After reading reviews I was worried what I would find but the room and bathroom were clean and the bed comfortable. Breakfast was very good with a wide selection to suit all tastes. The staff were friendly and helpful. It is not a luxury hotel and location is convenient not pretty. It is ideally located for CAMRA members wanting to try out the wide range of real ales in the city. Close to the city centre shops, tourist attractions and railway station. Well worth the price.

"Best Avoided"

2
25/05/2016

Could do better, and not worth 4 stars. Appears to be popular with contractors but I would not recommend it to single, female travellers. It was difficult to park as there were 15 vans in the car park, the WIFI didn't work in my room, the curtains had to stretch to fit the window, the settee was saggy, the carpet was stained and the "double" bed was 2 singles pushed together with a gap in the middle. The room was clean, it was just a bit tatty and tired and it is not somewhere I would stay again. On a more positive note, the staff were very friendly and the breakfast was excellent, but not enough to redeem it overall I'm afraid.

"very comfortable stay"

5
24/05/2016

We have stayed here previously so didn't hesitate booking in again for the evening . As we thought it was a lovely, warm, clean and comfortable room and the staff was very friendly . We both slept really well. A great added bonus of staying here is the free parking . We didn't use the restaurant on this visit, we have done so before and was ok, but on this visit we went just a small walk away to a Mexican restaurant "wow" another place we will recommend as it was delicious. Will definitely return again to the hotel as it is perfectly situated and only few minutes away from all Centre of Derby we will also recommend to our friends if they are wanting a good quality friendly hotel to stay.

"Lovely Hotel. Great Location. "

4
23/05/2016

If you are travelling to derby and you are wanting to have a nice hotel on a budget then this is the perfect hotel. This hotel is located a 5 min walk from the centre of derby and has recently been renovated to a very decent standard. There is minimal car parking so I would suggest getting there early to guarantee a space there.

"Mrs mortimer"

5
22/05/2016

Lovely clean hotel,very friendly & helpful staff,rooms really beautiful ample parking spaces will highly recommend close to all amenities definitely one of the best hotels i have stayed in gets a big thumbs up from me & my hubby

"Great staff and very clean"

4
21/05/2016

Stopped for the night with a three course meal and a glass of wine included. The meal was excellent. The hotel was clean and the staff were very pleasant and extremely professional. The room had just been decorated. The room was small which was the only fault but for what i paid I can't complain. The breakfast selection was one of the best I've seen in any hotel and the cooked breakfast was one of the best I've had beating many of the top hotels I've stayed in as it was cooked to order so was fresh and hot. I'd be happy to stay again

"OK but rooms need careful selection"

3
18/05/2016

This was my first stay at the hotel its been going through I would assume a refurb, my room was good as far as fitting and furniture is concerned. the bathroom had been modernised but I think they missed a trick with the layout, it had an undersize bath which the sink over hung which made having a relaxing bath a challenge. if they had moved the toilet closer to the wall and put the sink next to that they could easily have fitted full size bath and hence a better bath room however it more or less works. I went down early for a drink from the bar but had a really long wait as the receptionist was doing the bar and reception and there were a few people checking in, more staff would have helped there. My biggest grip was the room and its location. I had room 255, this room I discovered was above the kitchen area, although you could not hear the kitchen works you could however hear the extractor fan and it was obtrusive. it came on at about 6.00pm and it was noisy enough that the telly had to be on quite load the cover the noise. They did offer a room change but as I was going out for a meal and they said it would go off later I said I would see when I came back. I returned at 9.45 to find it still going and again they did offer a room change but also went to the kitchens to check. it finally went off at 10 ish. so not too bad and thought no more of it until 6.00am when back on it came. Anyway the sort of it is make sure if you are noise sensitive and like and early night with a lie in you avoid this room. I would also suspect the rooms either side may well get some of this too. I did not eat in the restaurant in the evening or breakfast so cant comment on the food. overall not a bad place service and staff generally ok. don't think I would want to spend many night here though. Good location as other have said and barrier parking free to guests

"one night stay"

3
17/05/2016

arrived just before 3pm. only 2 of our rooms were ready which was rather disappointing. Rooms were basic but clean and tidy. Reception staff were very pleasant. Hotel really close to the intu centre, plenty of shops to look around and places to eat. A 10 minute walk from train station which was another bonus. Room - mini fridge, safe, hair dryer, hangers etc. tea/coffee facilities. bed was really comfortable. Bathroom - shower pressure wasn't that great. towels were so so. Our room didn't have any mini toiletries but the other 2 rooms did. The BIG disappointment to this place was that some sort of music event was being held in the function room over the weekend, which we weren't informed about when booking the hotel. The drumming started early evening on Saturday, we left about 11pm that night and it was still going on. We were woken up on Sunday morning before 9am to more drumming !! The function room was under our rooms, we were not happy to be woken so early !! the response from reception when we complained wasn't very apologetic Not sure if we would stay again.

"Great value for money"

4
17/05/2016

We needed a central hotel at a reasonable price. Nice reception area and yes the rooms are dated however very clean and had everything we needed for two nights. The real bonus of this hotel was the lovely staff from check in/out, bar, resturant and housekeeping all smiley friendly and made us feel very welcome !!!! Special thanks to the girl behind the bar who usually works in the resturant and was practicing her cocktail making skills, well done !!! Very noisy through the night but we after all are in a city centre hotel on Saturday night so not a fault of the hotel. breakfast buffet average. Overall a good choice for a budget hotel in a great location. Would stay again.

"Ok for 1 night"

3
15/05/2016

Stayed here for 1 night. The room was ok but needed a lot of TLC, marks all over the walls, TV remote not working. Bathroom was clean. Didn't dine here so can't comment on the food. Staff very friendly. Hotel convenient as situated near town centre.

"My last review was "Hotel in two part" "

3
12/05/2016

The reason was the front of the hotel was bright,modern and clean . Once past this then the rooms were requiring a bit of love and some had the that old age smell, on this visit I got a room which was updated and I was very impressed with it,it had all the bits required for my stay. In the bar Sky sport was available which was a nice surprise. Food in the restaurant,can't comment as never bothered to eat in it. Breakfast was slow with only one member of staff running around , but nice.Car park to the rear which you need a token to exit which reception don't bother to tell you , so you have to return to get one. Diamond member but have never been upgraded even when I've asked.Check out better than booking in ,but was early.

"Poor experience at a disappointing hotel"

2
11/05/2016

I usually try to take reviews with a pinch of salt, particularly when travelling on business for short periods of time. For that reason I decided to ignore the negativity on TripAdvisor and picked the Best Western Stuart Hotel for its convenient location. Big mistake! From start to finish, I struggle to find positives about this hotel and my experience. Firstly, my room: tired, smelly and unpleasant. Dirty net curtains, old windows (that did nothing too block the unbearable noise of air conditioning units situated outside), loss of power, a bathroom so small the door doesn't fully open, stains all over the furniture, hairs in the shower (which had no pressure).... You name it, this hotel probably had a horror to show. General: very slow (but free) wifi throughout the hotel, poorly staffed breakfast room. Unattractive continental breakfast buffet (that every guest avoided), slow service and generally tired furniture and facilities. It's not all bad though...... Checkout was very fast! But maybe that's because the staff couldn't be bothered to ask if I had a nice stay.

"Be ware!"

1
11/05/2016

Stayed for one night never again. Checked in enquired if any room upgrades available via my Best Western diamons for life card. Was advised I had already been upgraded. Room very very basic if this was an upgraded room would hate to see a basic room. Waited 10 mins for hot water to have a shower! Bed very uncomfortable strange smell off the pillows not sure they were clean. Be ware when I checked in I was charged for my room. When I went to pay my extras this morning food they tried to charge me for my room again. Only because I challenged did I save myself paying twice. Note other guests have reported similar issues check your bill!! On the positive side food was OK ate both breakfast and dinner. Not sure car park is secure exit via a barrier and token system. Car in front exited barrier stayed up to allow me out. Would I stay here again - NO . Glad it was only 1 night. I travel a lot with Business and don't like writing negative reports but this place is seriously not good. Manager did apologise but I heard lots of people complaining about various things only to be met with hollow apologies. Be ware!

"Never again"

1
11/05/2016

I was only here for 1 night, can't believe how bad it was. When I walked into my room the heat was unbearable, all the radiators were on full this was after two really nice days weather wise. I switched them off and didn't think much more about it. Pop down to the bar for a drink and they are training a new bar man, he was really good and had a laugh with him we all have some new staff from time to time. I then went to the restaurant for a meal! Walked to a table expecting to be able to order something to drink before I looked at the menu, waitress says she will be straight back. 10 minutes later I get to order food and a drink, 20 minutes later I'm still waiting for my drink some gentleman who had been making calls and working on his lap top for the evening approached once I had complained to the another waitress about waiting so long for a drink apologised asked what wine I wanted and went off to get it sorted. Some 5 minutes later yet another waitress arrived with a bottle of white wine, I'd ordered red so another wait but we got there in the end albeit not the wine I ordered. Onto the food. I ordered crispy duck it was not crispy at all however it was quite nice. Mains, chicken curry! It was rancid vinegary naan bread was like something from asda popodoms were stale. I didn't bother and just decided to call it a night. The general manager of the hotel came and asked what was wrong so I explained how my evening had been from the radiators in my room to the food and time waited, she apologised and went on her merry way... Oh she's back, only to explain I could not be right about the radiators as all the boilers were off, I told her I knew what a hot radiator felt like she said she would check. After a 10 minute wait for my bill I just walked out of the restaurant and straight up to my room and a call from the general manager again tell me she was confused as she had double checked and all boilers were off. I switched the radiator back on and walked to reception to get her to prove I was indeed not a lier like she was making me out to be, get back to the room and yes it is hot! So I had to sleep with all the windows open on a very busy street with cars and bikes racing up and down until the early hours of the morning! It's safe to say I didn't try my luck with breakfast I though it best to just go without, I had a meeting at 10 and didn't want to be late. The rooms whilst hot and very very dated were nice and clean. Won't be back

"Great service !"

5
10/05/2016

We had booked a room and had to cancel it for personal reason just a few days before coming to stay and the hotel kindly confirmed cancellation with no charge at all as we did book directly with them. We really apppreciate the gesture and will for sure come and stay there soon.

"A cracking hotel to stay at"

5
09/05/2016

This is the first time I've used The Stuart Hotel in Derby. Needless to say, I'll be back. The rooms were very comfortable & spotless, breakfast was freshly cooked rather than sitting under hot lamps on a buffet counter & the bar/lounge is very comfortable to relax in. As I had my two dogs with Me, we couldn't dine in the restaurant so our breakfast was served in the bar.

"My Experience"

5
05/05/2016

An excellent stay the room was clean The staff were friendly, request for extra pillows was dealt with. The food was exceptional. Compliments to John the chef and Gail the breakfast hostess, nothing was too much trouble. Buffet was beautifully presented and the food was delicious. Also bar menu was delicious.

"Some good, some bad. Expensive for what you get."

3
05/05/2016

First room. Yes, clean and tidy except cleaners took away our favourite shower gel before it was empty. Unusually we could adjust TV settings to get a decent picture even if the TV is long in the tooth. Street facing twin room noisy in morning but comfortable beds. Has a full length bath which was enjoyable after a stressful drive getting there. Restaurant. Needs serious attention. We waited an hour to get our main, "sorry, is new chef alone", excuse. Next door table waited 90 minutes! Quality was acceptable and as requested, (we are on LCHF diets). Wine silly expensive, e.g. Tesco £5, hotel £21. We don't mind the wine being more expensive but that is an almost criminal mark up. Second night was group dinner for ~40 people with a marked difference in service and quality - much improved and enjoyable with plenty of attentive staff. Would we stay again? Most probably not. When we booked they wanted payment for room and group dinner some two months before the booking. On arrival no meet & greet just a receptionist who demanded £100 up front before allowing us in, which I have never seen before. A checked credit card has always been sufficient.

"Good value but dated"

3
03/05/2016

Conveniently located within walking distance of the centre of Darby and all it offers, with on site parking. Greeted by friendly reception staff. Rooms can be quite a walk and are compact but functional. Some might say this hotel is a little dated and could do with a little TLC. Still good value for money.

"Pleasantly suprised"

3
26/04/2016

I was a witness to a crime and the CPS booked both myself and my partner in at the Stuart Hotel. I was given a food and drink allowance for myself but my partner had to pay. We were given a very warm welcome when we arrived and the manager was on the front desk when we arrived. Our room was basic but very nice and clean, more than adequate to suit our needs, plenty of power points for us to charge our phones and iPads etc. We are both lovers of our cups of tea so whenever we ran short we just rang down to ask for more and they were bought up very quickly. We went down for breakfast and were greeted by warm and very friendly staff that could'nt do enough for us. I was very nervous about going to court so did'nt really fancy any of the wide variety of choices for breakfast. If I ever get the chance to stay again I am definitely going to make sure to work up a huge appetite to sample as much as I can of everything. There was some demolition work going on across the road from the hotel and we were curious to find out what was happening so asked the lovely staff which were very happy to stop and have a chat with us. I take my hat off to all the staff both front of house and behind the scenes as they kept any disruption and mess to a minimum which must have been a mammoth task. I've also been to the Stuart hotel once before for a wedding and that was a lively experience also, although it was quite a few years ago. I would definitely recommend the Stuart to any of my friends. I've read other reviews and think some of the issues are petty and I appreciate we are all entitled to our opinions but if you want first class accommodation then find somewhere that offers it and pay the extortionate prices. However if you want to receive friendly, somewhere warm and clean to lay your head go to the Stuart.

"Good location - shame about some facilities"

4
25/04/2016

On arrival on a not too hot day, check-in was very efficient and well managed. Our room was far too warm and the windows a bit small to allow for additional cooling even after the radiator had been turned off. The room was reasonably comfortable and very clean. We dined in the restaurant on the first evening. Very few people. The room was not very welcoming and, as it was quiet, there was very little atmosphere. The food was warm but not up to the standard I would have expected. The potatoes had not been trimmed and had small bits thta should have been removed. They were also overcooked. Breakfasts were fine. A good selection and attractive. The smoked haddock was nicely cooked as was the kipper on the second morning. The dining room service was variable and could be improved.

"not best western"

3
18/04/2016

good lobby hides outdated rooms. breakfast very good. fridge and air con didn't work. staff very pleasant but not always helpful. found everywhere very clean. wasn't sure if hotel was used as a knocking shop or if there were just a lot of amorous people in that night

"1 night"

3
16/04/2016

The hotel is fine for a 1 night stay. Rooms basic but clean, quiet and comfortable. For the price we paid, we are happy guests. Breakfast was ok, a little more quality would be nice. New furniture is needed, but the staff are friendly and the service is good. Check in and out was quick. On return to the hotel after our evening out, a strong smell of cannabis came from a room, but no where near us.

"Never again! Room 255"

1
10/04/2016

My friend and I booked last min as we were on a night out in Derby and didn't want taxis etc. My friend checked in before me and had 3 room changes, first room smelled bad of cigarette smoke, 2nd room none of the lights worked, 3 room was good. I arrived and I just gave my Car Reg at the front desk, on approaching the smell of body odour was overpowering and I couldn't get out of there and to our room quick enough. Yes I know body odour is not an issue with the hotel but it's still first impressions and surely another staff member should have pointed out subtlety that the staff member needed to address the situation, also the receptionist in question was not very welcoming.. On returning to the hotel around 3am we could hear the above room going at it hammer and tongue!! Again not an issue that the hotel could really do much about. Some kind of generator/boiler intermittently banging till check out, my friend and I both recorded the banging (the boiler not the sexy couple upstairs) as it was bad. We checked out and told the receptionist about the issues, he said sorry, we'll get maintenance to look at it asap, he also said he'd get a Manager to call us. My friend paid £49.00 for this experience, it was bad from start to finish.. I've not looked at any other reviews yet but I'm pretty sure if this is the service most guests receive they won't be good.

"MOST UNCOMFORTABLE BED I'VE EVER SLEPT IN!"

3
10/04/2016

Wanted a budget hotel for one night...so was very last minute...never again...staff were unhelpful except for the young man who checked us in...single bed was more like a child's bed...roll & you'd fall on the floor!! Every time somebody flushed the toilet there was a loud 'fan' sound in our room which woke me up throughout a very restless night. The only positive was the price I paid for the room...other than that avoid!!!

"Value for the city centre siting and the bedroom"

3
04/04/2016

But bathroom needs redesigning, shower rail in very poor position leaving only a 12" access to the 3/4 bath, the safety handgrip rails were totally in the wrong position giving NO help of support when stepping out of the bath when the bath is wet and slippery. Breakfast service was a total shambles on both mornings as grossly understaffed. Bedroom was beautifully appointed, large and comfortable with all amenities. The town centre siting of this Hotel cannot be faulted, 5 mins gentle stroll to the huge IntuDerby shopping centre and other entertainment and restaurants/bars/shops

"Good value - short stay"

3
29/03/2016

Stayed one night during the Easter period. The location & room pricing of this Hotel were excellent. The Room was clean if a little dated & on the small side. Very real care had to be taken when getting into the bath / shower - as the bath sides are high & the grip rails are not ideally located.

"Horrific - Rude staff - Misleading costs - do not stay here"

1
29/03/2016

When we first turned up here there were a group of people in the car park who looked as though they had taken enough drugs to supply Derby which put us on ease leaving the car. When we arrived at the hotel we were ordered by the receptionist they needed £100 from me when I had already paid for the room. She then said she needed me to enter my pin to get my card details in case there was any damage - £100 came up on the card screen so i pulled my card out and asked her is this money going to be taken from my available bank balance they said no So i entered my pin- as soon as i got to the room i called my bank and £100 WAS taken from my bank - i went to reception and the rude lady now explained IT WOULD come from my bank AFTER i had put in my pin so this was VERY mis leading she lied to get me to pay, She then said the money would return to my bank once i checked out. We ordered room service £5.75 for a cheese sandwich this was not edible, the cheese was tangy and clearly off - we also had a jacket potato with beans , the potato was white all through rock solid with COLD beans, it was DISGUSTING. I had enough by this point and decided to check out and not stay, Upon check out i AGAIN asked the lady will the money be returned to my bank right now before i leave, she said YES. Again she had lied because it was not returned to my bank, i called the following morning to ask where my money was she said she would call me back when she looked into it. NOT TO MY SURPRISE she did not call back. I then checked my bank the following day, NOT ONLY had the money not been returned they had charged me TWICE for the room stay!!!!! I had paid VIA hotels.com yet the hotel decided they were going to charge my card AGAIN, I called the hotel who advised i had approved these charges by entering my pin for £33.66 WHICH I DID NOT DO! Very rude he asked if i was part of the couple who came and complained about the same problem with my drunk boyfriend, We had no had one drink so you can tell how gossipy there are here discussing us when we walk away. THEY ARE USING SCHEMING LIARS. DONT STAY HERE !!!!!!! The 'Double' Room was smaller than my own bedroom at home the bedding was filthy and the bathroom was toddler size. Overall this stay was horrific and RUINED my stay with my family.

"Last minute"

4
26/03/2016

I booked this last minute for the same night. I really expected this to be a old run down hotel for the price I paid, but I was really shocked to find the room rather nice and quite modern. Only downside was corridors very noisy you can hear everyone walking down them

"Value hotel"

4
26/03/2016

Nice stay for 1 night here. Good customer service following a small mishap (room had no bath as requested but reception sorted this out straight away for us). Perfect location as is a 5 minute walk from derby intu centre.

"Good Service let down by rooms"

3
25/03/2016

The service in this hotel is as I'd expect from BW but the rooms need a complete over haul. There wasn't enough room to swing a kitten, never mind a cat, in the minute bathroom and the temperature of the radiator in there made it unbearable.

"Not so best"

3
21/03/2016

Me and my partner stayed in the Stuart for a short stay and on arrival the reception and bar area are nice, its only when we went to our very small 12x12 room we where disappointed. The rooms are in need of tlc with old wooden windows a shower head that fell off and doors painted with emulsion so come Best Western improve these rooms and make this a decent hotel.

"winter ales festival"

4
17/03/2016

I stayed at the Stuart in February while in Derby for the winter ale festival I had a single room it was very clean and up to date. the room was cleaned daily and was great also the staff were very friendly. only issues I had was the Wi-Fi was very intermittent and the showers are very small

"Cadet582"

1
10/03/2016

Dingy hotel with grubby decor. On lifting the toilet lid in my room I was faced with the previous occupants faeces. I then asked for the bathroom to be cleaned properly. Food was overpriced and under whelming. Would not recommend this hotel and am surprised it's a Best Western. Needs investment.

"Room was ok"

3
08/03/2016

I went up with my brothers and stayed overnight on March 2. I was welcomed and given the key to my room. The room had a stale ordour. Kinda of smoke smell. It was small. The bathroom was clean. I bought my own slippers as they had none. There was a damp patch in the bathroom and I could hear other guests. The Internet didn't work for me it wouldn't connect. Staff were helpful. Didn't eat there but used the cafe next door for breakfast. It was ok overnight. Good power shower.

"Quite poor actually"

2
07/03/2016

Not great at all. To be fair I wasn't expecting a 5* break experience for the price of the room but I still think this was poor for the price. Apart from looking at a hotel from the outside, your real first impression is when you walk into reception and check in. I was almost taken aback with a very strong smell of body odour from somebody behind the reception and greeted with a very monotone and dull welcome. I was given my key and pointed in the direction of my room. The room was small but clean. The room was single glazed and on the ground floor so was quite noisy which wasn't too much of an issue but it was unbelievably cold. I turned the radiator on full blast, left for some food and thought it would warm up by the time I got back. I get back to the room 2 hours later and it was still freezing. I called reception to ask if I was doing something wrong. To his credit the man came to help very quickly and realized that the radiator wasn't working. I was offered a portable electric heater. I actually think he was expecting the complaint with how quickly he came to the conclusion and how quickly I was delivered an electric heater. Woke up in the morning to have a cold shower. No hot water. I can only assume this was related to the boiler works that was stopping the heating from working. When I booked the hotel it said on the site under room description that it would have : Air conditioning - It didn't. Coffee/Tea maker - It didn't. Shower / Tub combination - It didn't. Just a very small shower cubicle only. slippers - It didn't. Free WiFi - debatable. In room safe - with foreign instructions, half peeled off. Unfortunately I will not return to this Hotel and will advise my colleagues and friends/family to avoid.

"Compact room"

3
07/03/2016

This is my fourth stay at the Stuart hotel and probably not the best room I have had. Room 214 is a single room and very 'single'. The bed was comfortable but the sheets only came up to my chest and I am only 5' 8". So if you are over 6' please ask for a bed extension! The wardrobe wobbled when I closed the door and inside was a discard electric heater. Still a good location but not a very nice room!

"Lovely hotel, friendly staff"

4
06/03/2016

Had a one night stay here for work and nothing was a problem. The first room I was in was cold and after speaking to reception and duty manager was moved rooms and upgraded. Large hotel, modern and bright after I'm guessing a refurb recently. Very close to Derby Midland station as well as the Westfield (Intu) Shopping Centre and main city centre. Decent rates and nice comfy room. Bathroom was large with bath and shower. Would come again.

"carpark security !!!!!"

1
06/03/2016

stayed at this hotel last night saturday 5th march 2016 this is not a review of the hotel its about the security of there carpark we returned to our car at 11.15am this morning sunday to find the rear passenger quarter light glass to be smashed nothing was taken we reported to reception and got the old chestnut the carpark is not our responsibility we will contact the police for you on tuesday !!!!!!!!!!! any way having been passed over to the manager on the phone to listen to alot of complete twadle as to why it is not there problem i have reported to the police my self straight away and they will be going to look at the ctv there was also another car damaged as well so in a nut shell would i use the hotel agin NO!!!! would i recommend the hotel NO!!!! if you value your car i would stay clear i would use the hallmark hotel on midland road i will be looking into claiming off the hotel for the damage

"bad internet connection"

2
29/02/2016

i did not recommanded this hotel, the room and the bathroom were too small and the internet connection was bad. for the location it's ok you can find some restaurant close to the hotel. i went many time in the best western in france, belgium but they were totally different. The price of this hotel is very expensive. If you want to book an hotel at derby go to holliday inn in the city center, it 's a very nice hotel

"Not Worth the Price"

3
21/02/2016

I paid £64 for a very tiny double room at The Stuart when away on business. On arrival I had a suitcase, a laptop bag and a handbag which I was clearly struggling with but the front desk staff didn't offer to help with my bags or even show me where the room was on the top floor which I thought was a bit off. I was surprised by the size of the room but it had everything I needed so I was happy enough. I did however then spot some of the rather neglected fixtures and fittings. For example, the end of the curtain runner was held together with sellotape, both bedside lamp shades were falling apart with holes in and one didn't even work so I had to call reception to come and fix it. The bathroom was pretty shabby as well and the shower head had no power whatsoever so was pretty useless. The whole room just felt very uncared for and not worth the money whatsoever. At breakfast the next day, when ordering my food, I double checked with the lady serving whether the cooked breakfast was any extra and she said it wasn't. However I was charged nearly £10 on checkout for the meal, which was again not worth the money - the sausages were cheap and gristley, I had to leave them, not a nice start to the day! When working in Derby again I will be looking to stay elsewhere as I just felt that this place was overpriced, run down and lacking in soul.

"Noisy room with uncomfortable bed. Good location."

3
21/02/2016

Stooped here while on a night out with the lads In Derby. Location is good as it's close to the city centre & the train station. Free car parking is also a welcome treat. The hotel is clean & modern & so are the rooms. However being on a main road there was noise from traffic. Also you can hear noise from the other rooms which isn't very private. My bed was really uncomfortable too & I didn't get much sleep. A couple of my mates said theirs were too. Shower was nice and stocked with good toiletries. No tea & coffee either was is disappointing. Probably wouldn't stop here again if I could get one nearby for a similar price but for the price & if nothing else was about then I'd probably book again.

"Dismally poor hotel and staff"

2
16/02/2016

This is the second time I have had the misfortune to stay at this hotel. The room was small, while the decor was modern, the bathroom facilities were poor. The toilet is place in a tight corner, meaning sitting on it is near impossible, being wedge between the sink and the radiator was far from ideal. Due to this the bathroom remained cold, otherwise I may have had to peel my leg off the radiator... At breakfast the staff were slow, on check out the manger was miserable...

"Lovely "

4
13/02/2016

You pay for what you get, lovely hotel and staff are excellent had a really nice stay here with no complaints what so ever. Budget hotel but very nice, room was clean and so was the bar,restaurant and reception area.

"Poor accommodation, small car park, wouldn't chose to stay here again"

2
09/02/2016

The room is quite small - the bathroom is very small. The room is also dark and I can hear people talking on the phone 2-3 rooms away. I can connect to, but not seem to use the WiFi, nor can I use the wired Ethernet connection - I finally managed to connect the cable as the socket was broken and protruded back behind the faceplate, but it doesn't connect to a network. The car park isn't very large - I arrived at 6pm on a Tuesday and got one of the last spaces - the spaces are not very wide.

"stuart hotel"

4
09/02/2016

staff are excellent and very welcoming, have been using hotel for nearly two years now with only minor problems - food can be improved as sometimes hit and miss- certain rooms - rooms could do with some tarting up here and there but generally clean

"city break"

4
08/02/2016

Pleasant and helpful sfaff good breakfast great location to the city Rooms had everthing you need and clean. Only negitive is the noise of the buliding work early Sunday morning however this is not the fault of the hotel

"Two nights"

4
06/02/2016

Quick and easy arrival and pleasant staff.and they were quick to notice that I had paid twice lol.after reading reviews before our arrival was not looking forward to rooms being to hot rest assure there not and you can open windows.the rooms are nice and really nice hot water Well done And they welcome dogs

"Fantastic Hotel"

5
30/01/2016

The Stuart hotel is a great place to stay. I had a interview in Derby and saw this on the website. Its great value for money and the staff at the hotel could not be more friendly and could not do enough. At breakfast there was a wide range of cereal's and the full english breakfast was 5*. Anyone needing a place to stay in Derby should pick the Stuart Hotel

"Ok for a short stay"

3
27/01/2016

We stayed for 2 nights whilst visiting friends for a catch up. The hotel from the outside is very smart with modern, new signage and an onsite car park which unfortunately is open to the general public for a fee so was pretty difficult to get parking Our room was ok, incredibly warm and being on a main road meant the window couldn't stay open. The bed was comfy and clean and the bathroom sparkling. The hotel does have a restaurant but with the intu centre 5mins walk away we went there instead. Our first night was unfortunately interrupted by the guy in the next room and his paid for guest, the hotel seemed to be full of rather sketchy people that evening. When I mentioned this the next morning reception did apologize and in all honesty I should of reported it at the time. On the second evening our key stopped working but this was rectified quickly and have no further issues with it. When we got into the room though we noticed house keeping had changed all the bedding, pillows and duvet not just covers and the replacement was hard and uncomfortable but we were just glad the noisy neighbour had checked out and the room was empty. The staff on checkout were friendly and made sure we were happy, they really do do a good job in a challenging area. All in all its not a bad hotel if you just need a place to sleep and at less than £90 for 2 nights ( we booked nearly 9 months in advance ) you can't complain but at standard rate booked a few weeks before I'd go elsewhere.

"As expected"

3
24/01/2016

Dark décor and dark, heavy bedroom furniture, bathroom a bot tired - you know you're in a typical BW. I ordered fish and chips for dinner - awful. About 100g of tough, undercooked fish hidden in an excess of batter, ramekin dish of lukewarm mushy peas....ugh. Restaurant is inappropriately called XS. Avoid it.

"Fab little hotel"

5
18/01/2016

Hi We stayed here Sat 16th Jan my husband myself and brother and sister in law. The staff upon arrival were so friendly and helpful. We arrived early but the receptionist and cleaner were able to sort us rooms out that had already been cleaned and we were able to check in. The rooms were lovely with ours having a fridge if required. It was spotless clean and the bathroom was lovely. We have visited this hotel 3 times and cannot fault it. The location is right by all the shops and just a short stroll to the main pubs and clubs. Thanks to everyone at the Stuart hotel we will be returning soon.

"A perfect stay."

5
10/01/2016

From the time my partner and myself arrived , it was perfect in every way. The service was outstanding. The reception staff were all friendly and helpful too.. My breakfast which I asked for a poached egg o toast with two slices of bacon and beans. It was sublime. You have not lived unless you stay here. I will be back again.

"Cant complain"

4
06/01/2016

Stayed over in Derby for 2 nights, due to my son seeing friends. arrived at the hotel around 4pm, check in was easy nice pleasant lady on reception checked us in without fuss, asked did we need any help with anything, gave us the wifi etc, room had a very clean bed and bathroom, floor looked like it had been hoovered but only by the chest of drawers, top of the wardrobe was very very dusty but am not sleeping on the top of that, the rooms had underfloor heating we had the window open and the fan on 28th Dec lol, had a night porter on the reception desk we let on to him never asked to see pass sure they must know who is coming and going. will stay there again no doubt this year when my son is visiting again, all all a decent sleep and nice place to stay at.

"Excellent value for money"

4
02/01/2016

We stayed here New Years Eve. The staff were friendly and helpful, quickly resolving the fact that we had been allocated a twin instead of a double room with sincere apologies. Nothing was too much trouble for them and they all smiled, including the cleaning staff. Reception was bright and modern and both the restaurant and bar were well appointed. The overall effect was of a rather more expensive hotel. The room was nothing special, but very clean and tidy and a step up from your Travel Lodge type room, with a wardrobe and desk/dressing table and a proper little bathroom. Breakfast was a little on the expensive side at £9.95 but very nice with a good choice of options. It didn't get the full 5 stars because the basin had been mended rather than being replaced, the shower was a bit insipid at peak usage times and there was a plumbing problem in the ladies toilets in the reception area. The car park was also a bit on the small side for a large hotel. We would happily use this hotel again.

"Rooms need a renovation"

3
21/12/2015

This hotel is opposite a very large hospital that is being demolished, so there is a lot of noise and dust etc. The location also appeared to be in the down market end of town. We were put in a disabled room for no apparent reason. This room was also near the car park and a noisy generator room. There is free car parking but the location has the feel of being unsecure. The room we were in needed a renovation

"Ok but would expect more value for money. "

3
20/12/2015

I have stayed for 5 days, rooms clean and tidy but furniture tired. I didn't have Internet access in my room because i was to far from reception. Paper thick walls so you can hear everything what person next room is up to. The worse and the most annoying was the heating 14 degrees outside and heating on full max during the day and night I felt like in tropics, after reporting it to reception got told " well that's how our heating is set and we cannot change it" overall not very bad but wont use it next time.

"Noisy night!"

3
20/12/2015

We have been to this hotel a few times. It is clean and reasonably priced. We have always found the staff friendly and helpful. We had booked a standard room and were at first pleased to have been offered a larger family room. This was short lived however as we soon realised that it was directly above the sound system for the function room underneath. It was not possible to sleep until after midnight when the party finished. Not the relaxing stay we had hoped for.

"Not so great"

3
19/12/2015

Nice lobby and bar area. Rooms very tired and in dire need of updating. Rooms incredibly hot, perpetual banging noise resonated throughout the room. All staff that we met were polite and efficient. Am awake at 4a.m. writing this review, because of the heat in the room and the general noise!! Quite disappointed!!!

"Great for a one night stopover"

4
18/12/2015

after reading some negative reviews I wondered what I had let my self into but was pleasantly surprised All staff were polite and efficient and as it was Christmas even offered me cookies to take away when I checked out and there were bags of Quality Street for guests to enjoy My room (212) was clean and had everything one expects to find. The bed was comfortable and the room quiet. Breakfast staff were polite and efficient and the full English breakfast was very good.

"Good value overnight stop"

4
16/12/2015

Arrived early (noon) no problem leaving luggage or parking the car in advance of checking in. Returned after 11pm after a night out, some trouble with the key cards, not just us and the staff were quite frustrated at the system, but the 5th one worked, annoying but sorted quickly, staff apologised again in the morning. Room was clean and well presented, excellent shower and good quality towels. Excellent value for a double room £39 for a friday night in December. Just be aware the hospital across the road is being demolished as this work was also happening on saturdays, started at 8am.

"AVOID AT ALL COSTS!!!!"

1
14/12/2015

I have the pleasure of staying in all types of hotels and all places and I must admit I hardly find the need to warn potential guests on a hotel, however this hotel is just something else. Arriving at reception early and I fully appreciate rooms maybe are not available but the way the manager just before we could ask dismissed us was I felt incredibly rude. We then thought we would have a drink at their so called trendy Lounge bar, well having asked politely if we could have a drink and still 10 minutes later no one appeared to serve us we gave up. When we got back at 6pm to check in the process to be fair was straight forward although it was very evident they were understaffed. When getting into the room it was average but again where credit is due it was clean and tidy but it was not a double bed it was two twins stuck together so not very comfortable. Having then got ready I found it odd that I could hear very clearly the neighbouring room also very clearly getting ready as from having to listen to them going to the toilet, having a conversation about their day i could hear it all. Then we went to the bar and yet again I had to try and locate someone to serve as the bar man was hiding and seriously really was hiding behind the bar!!, we asked for two Jack daniels and diet coke, the diet coke went out so the barman got the duty manager the same man from earlier who made a comment that it was the carbonater. A couple of minutes later he said they had to turn it off as the roof had flooded and had to switch off the electrics.. Is this place safe??? I thought nothing more of it and got back to the hotel again at 10.30 having had dinner out. Shame that when booking they did not warn the fact that there was a live band playing till 12.30!!! and up to 3am there were people up and down the corridor. Now usually I would phone reception, however as I could hear people still up in my room against my bed and the other neighbouring room they may as well be in the same room it really was that bad. I was just so conscious that someone could hear me complaining to reception that I would then have confrontation. To make matters worse I wasn't well with a lost voice and a nightmare cough which also made me feel more conscious as if I could hear quiet talking so clearly then how my coughing must have gone down I am amazed anyone got any sleep. I couldn't sadly vent my anger when I left due to the lack of my voice but this hotel really is not up to standard, there is no and I mean no sound insulation so unless you enjoy sharing with other people you don't know your stay then avoid this place at all costs. My room for reference was 252. Hope this helps those looking for a quiet night sleep as you wont find it here!

"Rough as houses"

2
07/12/2015

Rib eye steak £ 22.00 Comes with yesterdays French fry and last weeks re-fried chips / scraps. Also comes with warm mucus (sauce) with pepper flavoured granular material. Steak comes pre-macerated and finished with a singed ,coal flavoured,grill paint effect. Dreadful, don't bother. Heading out for a curry ??

"Room for Improvement"

3
07/12/2015

I enjoyed my stay in Derby but this was mainly due to the lovely company I had as well as the excellent selection of Bars I encountered on a Saturday night bender. Firstly myself and my wife were not impressed by how "sinky" the bed was. It felt like hopping into a bucket of quicksand and to add to the desert feel of the room it was around 26 degrees most of the time. I had to leave the window open all night which left me exposed to the ambient sounds of lorries, alcoholics and pigeons all night. Not an ideal temperature for someone with alcohol dehydration plus the fact I was too intoxicated to find an actual bottle of water, tap water had to suffice. We then made our way to the bathroom and I can only assume it was built with hobbits in mind as the sink did not allow you to move at all. As beautiful as my wife is I wanted to give her the dignity of changing in the bathroom away from my peering eyes and she was unable to do so very well due to the lack of space. I was also disappointed at the lack of a drinks menu and room service at a point of the night where I probably would have spent any amount of money for a bottle of Prosecco. Last negative was the fact that as I was dazed at 10am trying to overcome my hangover one of the cleaners thought it would be a good idea to walk in on me whilst exposed to the world. Was not impressed considering my appalling state and the fact checkout was at 11am. There are positives however. Really liked the colours used on the bed of Red and Gold. My wife also liked the curtains. You also let me stay in the car park all day next day which was extremely satisfying considering I was in no fit state to drive.

"Not all bad but..."

3
05/12/2015

We booked here before reading the reviews and then were worried. Checkin was straight forward. We had a pushchair with us but there isn't a lift so the receptionist offered to store it. Yes the corridors have seen better days but who spends time in the corridors?!? Our room was a good size but it is a family room and had the sofa made in to a bed. The room and hotel were HOT!!! I know it's December but we had the noisy air conditioning unit running the first night and the window open all day and the second night. The bathroom - there's no where to put the hand towel near the sink and the water pressure for the shower is unacceptable. Service for breakfast was slow the first morning and so slow the second day my children were begging to return to the room. The staff were all friendly and even brought another room card to me when I was stuck outside the room with the children. However their friendliness is not enough for me to return to this hotel - I need a decent shower in the morning and prefer to have control over the temperature of the room.

"Quality"

3
04/12/2015

Room small but comfortable. Restaurant menu was good, bar was a little disappointing. My major gripe is the wifi.....absolutely useless in the bedroom, ok in reception area. The price was quite reasonable.

"Tired, old and a danger to your wellbeing!!"

1
01/12/2015

The location of the hotel in terms of the City Centre is perfect, however that is when the positives stop.... It is clear upon entry to the hotel that they must have issues with people just coming to stay at the hotel and use it for 'short stays' of a few hours. The people wanting to check in were all asked for photo ID given the shortness of the stay and the fact they were checking in without any luggage! We were given our room card after checking in and walked down what can only be described as a very tired looking corridor. As we pushed the door of our room open, it suddenly became jammed when only half ajar... It was blocked by the bed! We couldn't actually enter our room whilst holding our overnight bags, we had to pass them through after entering! There was simply not enough space to have a double bed in the room, it was uncomfortable, certainly a fire hazard and also an absolute joke in terms of been sold as a double room. It didn't get much better with the bathroom either. I am not a large person by any stretch of the imagination but it was actually impossible for me to stand in the quarter quadrant shower cubicle. I will most definitely never be returning to this hotel!

"Bad, bad, bad!"

1
26/11/2015

I have never reviewed a hotel on line. However, I felt this necessary. This Hotel is a disgrace. I paid £90 for a small room that is promoted on this site for £44. There was not enough room for the swinging cat. Notwithstanding that, the Hotel occupies a site in a run down section of this run down city. From beginning to end, the experience of the Stuart Hotel, Best Western is akin to staying in Derby after Charles Stuart and the clans invaded the the city during the Scottish invasion. Outside the hotel, you are greeted by a cigarette butt container festooned to overflowing with fag ends. Once you have overcome the shock of overcharging, you are ushered up the stairs to your room. Tough if you are handicapped or have heavy luggage, but wait…what aroma greets you on the hallowed steps trod by Kings? Urine! Then you enter your room through a tiny door. What splendour. Large enough for a kennel, but at £90, one would expect some space and a little comfort, like a chair. The restaurant, cuisine representing the best of slop bucket, served a fish and chip meal (I thought they couldn't get it wrong…) that represented an expensive version of negative star rating. After a night of fending off the walls, the morning was greeted by a bathroom with a toilet seat askew of the bowl, a bath shower where the water pressure could be exceeded by a bean can with holes in the bottom and a filthy floor. If you want to experience drech, look no further. The only light was that the serving staff in the restaurant were friendly and helpful and the counter staff reasonably professional. This has got to be experienced for standards only exceeded by an unhygienic chicken coop.

"Strangers in the night"

1
25/11/2015

Asleep in my room at about 10:30pm and a random bloke walks in. He's been given the same room as me. Called reception and they said it won't happen again. How that can happen I don't know. I'll try go back to sleep now... I wonder what would have happened if I was out? Would I have come back to a random person in my bed?!

"Clean, comfortable will return!"

4
25/11/2015

This is our second stay here within a year. This hotel is great for location literally up the road from the shopping centre (which is great!) , didn't have food here so cannot comment. The hotel is what you pay for its basic in areas but its clean! Free parking is a huge bonus as well. I will return as I have no issues. It was a comfortable night's sleep. I do recommend.

"Average stay"

3
25/11/2015

The car park full, Hotel room was a bit tiered. Shower did not work. Walls are paper thin so you can everything going on in other rooms On the good side the bed was very comfortable and slept I well. Excellent location for city center

"warm and of a high standard, friendly and helpful staff."

5
22/11/2015

The hotel is handy for the train station and the shopping centre. The staff are very friendly and helpful. The room had a large comfortable bed and the bathroom was cosy and warm. Would highly recommend.

"Good location"

3
18/11/2015

Stayed here for a 2 Week course. Rooms were clean and tidy and beds wonderfully comfy. Downside of the rooms are he sound proofing! Unfortunately my neighbour in week 1 had a terrible cough which kept us both awake! ?? Room 124 you can even hear you neighbour take a shower and sadly take a pee. Sadly the one night I ordered room service as couldn't be bothered to go out, it took over 2 hours and when delivered was not that great. Apart from these small issues. A good place to stay that is within easy walking distance of the town centre.

"Pretty normal hotel"

3
18/11/2015

Great location 5 mins to great shopping centre if that, smallish car park took a while to park due to people bring on a speed awareness course! Room cards didn't work twice so had to go back to reception! Kettle hiding in bottom drawer . Rooms pretty normal, beds comfy, was very windy night so heard Windows keep making noises but not necessary hotels fault! Staff helpful! Brekkie same carnt fault really - would return purely for closeness

"Average hotel but could do better"

3
17/11/2015

Stayed two nights over two weeks. Good points: people at reception very helpful, especially Patryk; breakfast fine; location good for station and city centre; three good Indian restaurants within five minutes stroll. Bad points: first room boiling hot so had to sleep with window open, second room too cold (no way to alter temperature); water pressure low so shower was a trickle; wifi good in one room but poor in other room; carpets in halls and stairs a bit dirty (although rooms were clean); problems with systems so I was charged for breakfast even though it was an inclusive rate and was also charged for drinks in the bar which I didn't have. So, in summary, not bad but could be better. Would stay again as it's convenient and good value but not the place to book for a romantic weekend in Derby.

"Serious problems"

2
15/11/2015

I booked 2 rooms for a 2 night stay with a colleague. The first rooms we were given were so small we could not walk around the bed. In mine the shower was so small I could not shut the door and the water pressure hopeless! Radiator was stone cold. My colleague asked for a room with a bath so was moved straight away. I complained in the morning when I went off to work. I have to say that the meal and breakfast were very good. On returning the second evening our key cards did not work. Reception said that they were upgrading us to executive rooms. Both these rooms were a good size and had aircon units. Radiators were turned off so we set the aircon to 30 degrees after 20 minutes they were still blowing cold air! I turned the radiators on, mine made a loud rushing noise. We went down to eat. On our return my colleagues was still stone cold so she moved back to her second room. Mine was red hot - great! I was woken at 1:30 by a loud howling noise. This was fixed by turning the radiator back off!! So between us for a two night stay we spent two nights each in cold rooms in 5 different rooms!!! Most of the best westerns I stay in ( I'm a diamond member) are very nice, I will not be staying here again. I notice the manager has not responded to any of the poor reviews on here I guess they are not concerned?

"Got ripped off in the bar"

1
12/11/2015

Paid for bar meal and drink in cash which I had in my room. Didn't get a receipt - well you don't normally in a bar do you? At check out the next morning it was on my room bill! Manager very pushy and wouldn't accept that the bar girl had obviously pocketed the cash. Smallest room I've ever stayed in too.

"Could be great but lacking in areas"

2
10/11/2015

The night didn't start well after we got back from a restaurant to hear the bars air conditioning unit chugging away. Perhaps should have said something then but just wanted to get to bed. The morning beer delivery woke us up as it was directly outside out window. The window ledges could do with cleaning and a coat of paint. Once that had been and gone just as we were getting up a cleaner knocked on our door completely ignoring the do not disturb sign. Size of bathroom is ridiculous small so small the door can't fully open and you have to step round the door to shut it. Once in the bathroom you have a bath, an over the bath shower, sink and toilet. However the shower doesn't pack much punch and the floor is incredibly slippy when it's dry let alone wet The room are not a bad size and the hotel faculties aren't bad but it is shabby in some areas and requires maintance and decoration to bring it back up to standard. There is a fan in the room and biscuits but this doesnt quite get it back to the rating it should be.

"Mrs Kerruish"

2
08/11/2015

Disappointing. Reception looked nice, staff pleasant but our online booking via hotels own website hadn't gone through to them. No double room as booked was available so given an executive room for same price but with none of the extras listed. Room was scruffy, corridor smelt damp with obvious patches on carpet. 1.30am woken by ridiculously loud water pipe screeching, went on for 15 mins. Called reception they immediately took us to another room, it was obvious they knew about this noise but hadn't addressed the problem. After initial glance of nice, clean modern entrance it is clear the accommodation needs a good sort out. Won't be going back.

"Disappointed"

3
05/11/2015

I stayed 3 nights at The Stuart Hotel. My first stay in a best western. This hotel really needs a maintenance man. The shower rail, towel rail and shower shelf were all loose and falling off the wall. The shower gels were not replenished during my stay, nor was the room vacuumed. On a plus note the breakfast was very good. The bed I found uncomfortable. I have stayed in much better hotels for the money. Disappointed.

"was ok for one night stay"

3
04/11/2015

only used the hotel for one night stay.clean and very comfortable bed and room no complaints with the room at all or the bed breakfast was made to order and arrived hot would i use this hotel yes i would if in derby

"Derby overnight"

3
27/10/2015

On the face of things this best western seems like one of the few they have actually spent some money upon, and so might be ok. Reality seems that the plumbing can't cope with the demand so hot water is a premium. Even cold can be in short supply!! Nice bar area, restaurant seemed fine for breakfast, but overall a bit dissapointing.

"C.Hayes"

5
22/10/2015

Stayed in the hotel 2 nights. Excellent room, warm and comfortable, very clean bathroom, only problem was the shower dial quite stiff but that's all. The staff very friendly and helpful nothing was too much trouble for them, enjoyed my short stay, can recommend this hotel the meals and breakfast delicious. I would stay again if I am in Dery

"Breakfast was nice. ....but!"

3
22/10/2015

Stayed here for 2 nights to let us (2 adults and 3 children) go to Alton Towers. On arrival we were told we could only get 4 in the room despite Booking.com recommending the hotel was suitable for 5. The room was average. Light in the bathroom didn't work (water stained ceiling would be a clue). Due to my daughter being ill I slept in the sofa bed. That was an experience. The floor would have been softer. Didn't discover until to late the broken wooden spar below(see picture). In the morning I woke up to discover I'd been bitten 4 times by, I presume bed bugs. On the plus side the breakfast was very good and the restaurant staff very pleasant and attentive. On Saturday night there was a function across from our room. Due to the heating working overtime we had to open the window so it let us share in the experience of the function until it finished at 1 am. The refreshing shower in the morning wasn't. I had to decide which side I wanted to get wet at a time given the low pressure of the water. All in all not my happiest two nights ever. Must try harder!

"Clean and comfortable"

3
21/10/2015

The room was big enough for two people and the bathroom was complete. Breakfast was average. Wifi works but sometimes it can be quite unstable. The position is perfect to reach both the city centre (10 minutes walk) and the station (5 minutes walk).

"Good hotel near the station "

4
20/10/2015

Clean room, friendly staff, free WiFi, reasonable price, good location - just 5 min from the train station. A couple of negatives were: Missing temperature control in the room, the security box did not close, toilet piping was noisy and hot water pressure was low. Those things aren't complaints as such, just things worth noting. Would definitely stay there again when in Derby.

"Good Staff are so important."

4
16/10/2015

I stayed at The Stuart Hotel last Saturday with a number of friends. I booked on the day and rang the hotel directly to arrange. The front of desk staff member (Laima) was great. She was very helpful and certious. She rang me back to agree and confirm our requirements. On arrival she welcomed us and booked us into our four rooms. We had one problem in one room and my friends were given an alternative room without fuss. It was only a one night stop but all agreed that we would go back there again. Our experience of The Stuart Hotel was great for what we wanted. Our late booking was very reasonable in price and included parking. Only a 5-10 minute strut into the centre of town. Thank you The Stuart Hotel.

"FANTASTIC - I nearly did not go because of bad reports but my word, I was so happy I left £5.00 for the cleaner!!!!"

5
09/10/2015

I requested a quiet, twin room and asked for the beds to be moved together. The room was very well presented and very clean. I check behind doors, beds, skirtings and was delighted and astonished as the reviews I read had nearly put me off staying. I am so fussy I always take my own bedding with me. All I can say against the room is that I do not like shower curtains and poorly fitted toilet seats. Even the free soap was very good. The reception staff could not have been more sociable and helpful. The young man behind the bar provided me with a pint glass and ice with no comment other than was there anything else he could provide. The fantastic breakfast offered a super choice and the family trio of waitresses and chef who provided me with a great omelette, could also have not done any more to make the perfect end to a great room and super night's sleep. EXCELLENT VALUE TOO!

"Night away"

5
09/10/2015

What a lovely hotel..very trendy place to stay good comfort,friendly and real helpful staff. Superb clean room we think this was a bargin would definitely stay again and highly recommended the stuart. Very close to the center short walk away, and close to local bars and restaurants

"very nice"

4
07/10/2015

its a very nice hotel it was clean and it was quiet but nothing to write home about. it was perfectly located for me to be honest and its perfect for the 1 or 2 nights but its not advertised as a luxury hotel it is what it is.... yes i would stop there again

"Tidy hotel in good location"

4
07/10/2015

A tidy hotel in a good location. Parking was a bit tight but the management kindly found me somewhere. The room I stayed in was perfectly adequate without being one I would remember. There were a few niggles with the bathroom but the staff quickly sorted these out when reported. All in all a nice stay

"Clean, friendly but small and noisy"

3
02/10/2015

Firstly the staff were all very friendly and efficient and the rooms very clean. The room I had on the ground floor was little bigger than the double bed it contained. It was noisy when everyone got up as the floors above were creaky and there was only a single door to the corridor. There was a van parked inches from my window which woke me up at 5.30 as it left. I would advise trying to get an upstairs room.

"Helpful and kind"

5
28/09/2015

The reception staff were wonderful, every question was dealt with courteously, every answer was an affirmative and helpful. The breakfasts were really good, everything you could want. Would recommend this for a Derby city centre stay, with a convenient location.

"Close to the city"

4
28/09/2015

The room was comfortable and clean, the ensuite could do with improvement - the plug for the basin was unable to do it's job, The grab rail above the bath was loose, a fitted basket for holding shampoos,etc was loosei. The toilet seat was wobbly. The loo needed a dose of bleach down it and the door to the bedroom was grubby, I did mention it to reception, so hopefully it will be sorted by now.. The breakfast was adequate and hot. The staff were pleasant