Like a ship that ploughs through the waves breaking them on its decks, the Best Western Plus La Rade (the Bay Hotel) seems to merge the blue of Mediterranean into its glorious swimming pool and sun terrace. An outstanding view is offered at first glance from the terrace where the canvassed rails match the tone of a noble wood: -The magnificent cliffs of Cap Canaille glowing with fire and the setting sun-The famous Calanques (creeks) of Cassis -The well-known vineyards of Cassidain-The small fishing harbour, the Provencal village with its unique accent. Inside, the bar and the big hall continue to transport us with their decor of shells and brass portholes into a marine world. Comfortable rooms (double-glazed windows, air conditioning, direct telephone line satellite broadcasting TV, a coffee and tea maker) are there efficiently protect your intimacy. Open all year round and equipped with private car parks and garages, the Best Western Plus La Rade can accommodate seminars up to 45 persons in a convivial atmosphere. Joining work and well-being is also accessible in these non common bounds. Cassis with 300 sunny days a year is a seaside resort with a casino, water sports, tennis courts, traditional bowl games where you will be able to stroll along its peaceful lanes, discover handicrafts, the heart of the village, and the pleasure of hiking and climbing in the imposing Calanques. Enjoy your stay.
Best Western Plus
The hotel is in a good position for the port, only 10minute walk downhill but a bit longer coming back as uphill but not bad. We were disappointed with the room, compared to other Best Western's we have stayed in in France.We tried to upgrade but none available. It was very small and very little hanging space and no where to store T-shirts, shorts etc. had to live out of case. I think people who stay here are only stay 1 or 2 nights 3 at the most so it would not matter. The rest of the facilities Breakfast room and Pool area were great. Breakfast was buffet style but an excellent selection. We paid 189 Euro's per night and thought this was OTT for room compared to other BW and the Holiday Inn's we stayed at on way down both 4* and larger rooms and 80 Euro's per night less. It could be as this is South of France they can achieve rates. Our room was on ground floor and faced a road but noise was not a problem, had a balcony but who would sit out looking at woods and a road. The staff were great very helpful and friendly, so no problems apart from disappointment with room.
HOTEL La Rade's Management and staff are exceptional. The Manager will personally adress any issue. The hotel and rooms are exceptionally clean and cleaning staff is highly professional. The location is optimal between harbour and beach. Great value!
We stayed at La Rade for 5 nights and had high expectations based on website descriptions & photos, unfortunately we were slightly disappointed! The hotel is in a good location, only 5 minutes from the Cassis harbour and a multitude of restaurants; a further 10-20 minutes to the town centre and main beach. There is a bit of a hill on the return but not too much effort required. In the other direction the hotel is only 5 minutes to the popular Bestuan beach but the road is busy and there is no pavement for pedestrians! This is the main route to & from Les Callanques, the car park is 10 minutes drive. The best feature of the hotel is the outdoor pool area which is a very welcome retreat after a full day at the beach or touring. The downside is that there is very little shade and no poolside bar/service so it is not likely to be somewhere to spend more than an hour or so. We had a Comfort room #27 which was stylishly decorated but small in every respect. Inadequate shelves and drawer space and the bathroom was only 2mx2m with 50% taken up by the generously oversized shower!! (see photo).The walls between rooms were also thin allowing transfer of noise. Our outlook was into a wall, fence and back yard. I doubt if many rooms actually have a full on sea view and from what I could see the rooms on the road side of the hotel had tiny balconies which you could not even sit out on; so what's the point?! The full Breakfast Buffet was overpriced at 15Euros and a basic Continental option was not available. Preferable to try somewhere around the harbour! La Rade is recommendable for short stays but it is not really a holiday hotel. However Cassis and the surrounding area is a fabulous location to visit.
See through sheer curtains on parking lot level. Bright street and security lights fill the room at night.Be sure to ask for room details or to see your proposed room before accepting keys. Nice location close to town and pool area is clean with nice atmosphere.
I really can't rave enough about hotel La Rade! The location is absolutely amazing right by the water with a view of the ocean. It's hard to decide whether to hang out on the cool deck in one of the cabanas and swim in the pool (which is heated). Or to walk into town which is just minutes away and hang out at one of the beaches, check out the boats in the Marina, or eat at one of the many restaurants. The staff is incredibly helpfull. IVE NEVER STAYED SOMEWHERE WHERE THE STAFF IS SO ACCOMMODATING!!!They were so nice and genuine. The parking was free and they helped us bring our bags to our room which was NOT NOISY, very clean and air conditioned. Breakfast was fabulous and included:) Make sure to ask for restaurant recommendations because some restaurants suck. We had an amazing dinner at Chez Gilbert. Divine. The hotel even has a computer I could use and they printed out things for me and scanned them too. I was able to get some work done which I very much appreciated. If you want to have a great time in Cassis, stay at La Rade and you will not be disappointed!
Our room was fairly small and so was the bathroom. However it nicely decorated and cleaned each day to a good standard. It contained complimentary toiletries including fragranced two in one soap and shampoo, a facial wipe and body lotion. The pool is lovely perfect temperature with cool sunbeds with a visor so you can keep your face out of the sun. Staff are really nice and helpful also and they speak pretty good english which is a bonus! Very close to the town too!
We stayed for 4 nights and hotel staff very friendly and helpful. Limited parking at hotel but staff helpful in finding a spot. Walk into town was quick downhill. Good breakfast and fantastic pool with peaceful view of the water and town. Highly recommended.
By the time we decided on Cassis, many of the hotels had been booked. After reading some negative reviews on Trip advisor, we booked this hotel with some trepidation. However we needn't have worried. Staff were superb, from the manager to the cleaners- always polite and nothing too much trouble. They helped in booking a taxi for our return journey and the driver was the manager's cousin!! A lovely, comfortable journey. They did breakfast but we chose instead to buy fresh croissants from one of the wonderful local bakeries. The pool was the best part if this hotel and we used it every day. There were large numbers of sun loungers and the pool was never overcrowded. There was also a fabulous view from the pool area as the hotel was located up a hill. A bonus was that it was all wooden decking meaning it wasn't slippery when wet - a worry of mine ever since The children were little. The small beach was very close as was the stretch of restaurants along the port- we were spoiled for choice! Of course nowhere is perfect and the rooms were quite small. The balcony was tiny and no room for even one chair! A kitchenette woukd have been very welcome but we used the mini bar fridge to keep drinks cold. We would definitely consider a return trip and had a wonderful time here
We recently stayed one night in this hotel at the end of a visit to Provence. The hotel sits a bit above the main seaside road in the town, so the views from the pool and breakfast room are impressive! Be aware, though, that it does sit above the main tourist area of shops and restaurants, so there is a bit of hill-walking involved. Our first room had a broken toilet and faucet, and the hotel was sold out for the night, but they did manage to accommodate us in a recently removed room that still smelled of paint and was not quite finished, but we were definitely grateful. The rooms are extremely small as is the bathroom. That being said, the staff was great and the breakfast options were more than adequate. Cassis is a lovely/lively resort town with amazing geography! Be sure to get out on the water to truly appreciate the beautiful setting!
The hotel was fine don't get me wrong but for what I paid I did expect a bit more, I thought our room would overlook the sea but it just looked over the road. The room was fine with a nice king bed but it wasn't anything special. The bathroom was just normal as well, everything worked just fine but it was a tight basic space, not really what I expected. The website definitely portrays a more luxurious atmosphere. The staff was really awesome, the guy that checked us in was super friendly and wanted to help with whatever we needed. The location was fine too, it was about a 10 minute walk from town and up the hill, not a grueling hill but a hill, worked for us but would've liked the view to pay off for the walk up.
This was the perfect place to stay in Cassis. It is centrally located, a few minutes walk down the hill to the port of Cassis and a 20 min walk to the first Calanques. More important was the welcoming staff. Nicolas was especially helpful with helping us organize activities and with helping my husband with production for a professional photoshoot. The rooms are modern and clean and the breakfast has everything you can desire. We were there for 5 nights and are looking forward to returning.
The hotel is located uphill from the port so it is close to everything. It's about a 15-minute walk to the shuttle bus stop for the train station. We were given a brand new room (#11) so everything was very fresh and clean. The room had a very small balcony and a nice view of the forest.It was a bit of a tight squeeze in the room, but there was lots of space in the open bathroom area which had separate shower and toilet areas. They did neglect a few details such as anywhere to hang towels. The hotel also has a swimming pool with loungers and a nice view. We were very happy with our stay there.
On arrival, we were greeted by Nicholas, who was excellent. He sorted parking despite some inconsiderate parking by people taking up two spaces for their 'ordinary' sized cars. We were then given a choice of two rooms. Stay was really good. The rooms were kept lovely and clean by the staff throughout. All in all, a very easy recommend in a beautiful part of the world. A special Thank You to Nicholas. Why? As I mentioned, his service was excellent throughout and if we add to this,he was excellent with our daughter, a young lady with learning disabilities. I can tell you from experience, not all are anywhere near as good. 5 stars to this young man?????? ?? ?? ?? ?? Thank You Nicholas??
Could not really fault the hotel. Nicely placed, just a short walk from the port and all the restaurants. Within walking distance of the pretty national park (30 minutes or so up the hill then a circular walk from there is possible). Reception was great and even printed my rugby tickets for the weekend game in Toulon that we had just purchased on line. The room was a bit small but fine for our needs. The bathroom again small but clean (although the shower screen did leak quite badly). Tea and coffee in the room, a large safe and a quiet night. There is limited parking which may be a problem at busier times of the year.
In January 2018, we booked online and payed in advance for two nights in a standard room at Best Western Hotel La Rade,1st and 2nd March 2018. On the 23rd February six days before the date of our reservation, the weather forecast for the region became extreme, (40 cms of snow), we contacted the hotel by email to advise them that we would not be able to travel on that date, asking them if they could postpone the date to a later time. We were assured by the receptionist by telephone that the date could be changed to a later date subject to availability.and a credit would certainly be possible. He advised us to contact them again at a later date to arrange a new booking. When we contacted them, they then denied that this was the agreement made with the receptionist, we were in fact being treated as a 'no show'. The commercial representative contacted us and stated that the very best they could do was that we pay again for the two nights! The Manager refused to make direct contact with us preferring to hide behind the commercial representative! This is at best - gross incompetence, at worst - downright dishonest! Having payed in advance and then informed them in advance, it should have been straightforward to send us a credit for the original booking. At no time did we receive any communication regarding a credit. The telephone conversation with the receptionist and the verbal agreement made at that point was not honoured. To discover that we had lost our money (181.00 Euros) was a huge disappointment.
We were only here for one night but they made us feel special . Gave us a upgrade to their newest renovated suite . We needed some dishes for our food and they help get us exactly what we needed. The location was walking distance to the water. The free parking was a plus as well.
It is a nice 3* hotel, with good breakfast and an amazing sea view. The pool is also a plus! The only minus was that there is no elevator and there are different sets of stairs to the room. Staff was friendly and smiling.
Poor experience and here is why: 1. Cassis is hilly and this hotel is located on the hill so you may need to roll your luggage up or down the hills to get from and to your parking space. 2. Hotel has about 10 parking spots - be ready to park somewhere else and pay for it depending on where you park. Hotel advertises free parking but it would be nice to mention that they are limited. 3. Pool is open from 10.00 to 20.00. 4. Hotel is fairly close to the beach and strip with restaurants (mostly because Cassis is small) but there are hotels closer to the beach 5. Breakfast is served until 10.30 and costs $15. From traveling alone the coast of Spain and France, this was the most experience breakfast that was not worth it. We did not pay this much in Barcelona (surely more expensive city in comparison with Cassis). The food overall was not hygienic (e.g. did not provide a wrapper for baguettes and everyone was touching your bread before you get to cut your piece). 6. This hotel gave a new definition to the word "tiny". The room is so small that the door to the bathroom did not open all the way. The bathroom is so small that we had to sit on the toilet sideways otherwise your head would end up in the shower. Understandably they fit as many rooms as they could in the small town of Cassis. 7. Our hotel room had a dripping air conditioning. 8. If you are struggling with french - be aware that the hotel staff does not speak great English. You can get by with the main questions but if you have an issue it might be difficult to get an adequate response.
A good hotel at a good location. A bit small rooms, but not extraordinary. Great service level and hospitality. Good French breakfast. Nice pool area. And more important- short walking distance to the port area.
We stayed for two nights in Cassis and the Best Western was in an ideal location for the town. From the port of Cassis everything is up a hill to get home, but this hotel isn't too strenuous. The staff at the hotel were very polite, friendly and helpful. The pool is a great added bonus and usually quite quiet. Would definitely stay again if revisiting Cassis!
This hotel is just above the port and beach area with limited parking on the road outside. Cassis is delightful with good beaches, nice informal restaurants alongside the port and a relaxed ambience. We liked it! The hotel has an outside heated pool and Jacuzzi and a large open breakfast/bar area on the ground floor. Access is by steps - so difficult for disabled people. Breakfast was 13.90 Euro's per person so we gave that a miss. And the room was expensive too at £135 for one night in September. The bedroom was TINY! Barely room to stand up around the double bed - and the bathroom (albeit with a good shower) was miniscule! Tea nad coffee facilites and good free wi-fi.
This hotel is in a perfect location, just a few minutes walk from the harbour and its many restaurants. We booked this as Best Western Hotels have a good reputation. However our room (28) was very small and not well equipped. We had read other reviews about the size of rooms but did not quite expect to be that small. We stayed for 2 nights and only found the electric blind switch on the 2nd night! There is a lovely large heated pool with plenty of sunbeds. Double check if you have breakfast included in the rate. If not, we suggest eating at the harbour because breakfast is very limited at 13Eur PP.
I stayed there with my mom and I'm extremely impressed with the service we received. The staff were extremely accommodating and even dropped us off at the station when we couldn't get a taxi. Can't thank you enough for that. Apart from that- the location is superb and the rooms are well maintained. Thank you all for such a great stay.
Location of the hotel is good. If you plan to stay around the pool it is not the best place because the pool and solarium are very small. If you go to visit Cassis, walk around, go to the beach it is excellent. Good to know: - the hotel parking is tiny and immediately full, there is a public parking nearby at walking distance where we paid about 50 euro for 2 days. - our room had no curtains !!! (only a transparant kind of cloth hanging in front of the window that was broken) so it was a bit difficult at night when we wanted to undress as our room faced the street..... So you may want to check this immediately upon checkin and ask for another room if they give you this room (room 11). - rooms are small but clean and beds are comfy. - breakfast is good. Everything is self service. No staff at all, but everything is there - location of the hotel is very good. Walking distance to the port and to different beaches. - the hotel has no restaurant , they only serve breakfast.
Didn't get my room with a view. They offered a street view and ended up putting us in a kind of conference room with no furniture but a slight view if you walked up to the window. If you just want a place to lay your head down, this will work for you. It is conveniently located. They are very disorganized.
We stayed here for 7 nights and had a wonderful time. Really appreciated the outdoor pool with sea views. An easy 5 minute walk down to the pretty port for lunch and dinner. The hotel breakfasts offered a wide variety of foods and beverages and it was a pleasure to sit overlooking the pool and coast. The complimentary bottle of wine in the room, and pastries and ice tea throughout the day were welcome touches. Our bedrooms were kept very clean by the friendly chambermaids. The staff were helpful. Would recommend La Stazione and Le Grande Blue in the port for food. The vongole at Le Stazione lives on in my memory!
We found ourselves craving the sun of Cassis and booked into La Rade. A great choice. Room a little small but no big deal, the beds were comfy and the A/C efficient. Location excellent, near two beaches, the port, and the restaurants. Breakfast faultless with smoked salmon, fresh OJ, fresh fruit, etc. There's a heated swimming pool, plenty of sun beds, and glorious views over the bay and the huge red Soubeyranes cliffs. Hotel Parking limited but spaces were also to be had in local streets.
Cassis is magnificent, and La Rade is a nice and conveniently located hotel, a very short walk from the harbor, which is the heart of the town. We opted for a Comfort room, because there was a balcony. The first room were given was tiny, and next to a dodgy-looking exit. When we refused this room, we were given a much larger and nicer one. My best advice is to save yourselves the extra money and take a standard room, as the "balcony" is useless and overlooks a road. Otherwise, the hotel is fine. The staff was accommodating, and the well priced breakfast buffet was nice, and well-stocked with many choices. I would stay here again, just not in an upgraded room.
Our biggest negative of this hotel is up a steep hill from the beaches and main port area, and the views are good, not great. Those are the negatives. The positives are that they hotel is clean, the staff friendly and efficient, and the rooms are decent.
The location is great, just above the hustle and bustle of the harbour and the centre of town. The hotel has some parking next to the building, but you cannot expect to get a spot for your car. The pool is heated to 28 degrees and fine for a dip if you don't want to rub shoulders with everyone else down at the central beach, or if the Mediterranean is too cold. Service at the counter was bit erratic but basically helpful and in our room we found a complementary bottle of wine from the region. I would gladly stay again.
First the good points. The hotel is in a great location just above the harbour and a short walk to a wide range of lovely restaurants. The swimming pool area is superb with great views over the harbour. The other public rooms are also very good. There is also complimentary orange juice and pastries available all day, presumably leftovers from breakfast, but a nice touch anyway. The staff are efficient and friendly. The main drawback is the size of the rooms. We had the classic room which was tiny. The bathroom, in particular, seemed designed specifically for very small contortionists. Amazingly, there is an even smaller room, so heaven only knows what that is like. However, this is compensated for by the comfortable public areas. Overall a good experience, if you don't want to spend much time in your room.
stayed one evening last week . has a nice pool . Perfect location, A few minutes walk in one direction is the attractive port with numerous restaurants ( in particular Le Chaudron) and in the other direction, Le Bestouan beach . The beach area although stoney is lovely with crystal clear water to swim in and a nice bar ( called "Same same" ) to have an apres swim drink in !
I gave this a "very good" because of three factors: outstanding location, good pool, reasonable (for this town) rates (Late April "shoulder" season €135 incl taxes). Where they really need to put some attention is the rooms: dated and getting a touch shabby (ours was room 23). Bad paint, scruffed furniture and stuffy! Our Beat Western membership didn't translate to an upgrade or even reserved parking. The pool is nicely warmed and has a peekaboo view of the harbour, a pleasant deck, good loungers & big enough for laps. The hot tub was DOA ... they fiddled with it but never got it working. The breakfast room is high enough for a great view. The hotel is a block up from the port and right at the corner for the start of hikes. Check out the Same Same Bar a block that way for sunset drinks. I would probably stay here again purely because of the location & pool, at the same rate & assuming free parking. The hotel has about 25-30 rooms, but only 10-12 free parking spots - request a spot to be reserved for you or you'll pay €12 per day. The buffet continental breakfast @ €7 is a reasonable charge (machine-made coffees, juices, various baked goods, yogurt, cheeses, fruit). I thought the €12 "hot breakfast" from chaffing dishes over priced.
We were welcomed very warmly and immediately supplied with bathrobes and pool towels: both pool and jacuzzi were open and well-heated. The breakfast was delicious and copious, with truly stunning views of the Med. The only downside was that the rooms were extremely small and awkwardly designed, which meant that you kept bumping into things, and the bathroom could have been more thoroughly maintained (tap needed re-affixing and one of the shower tiles was badly cracked). However these small niggles in no way spoiled our stay: the bed was large and comfortable and the pool and breakfast view more than compensated. The hotel is just a stone's throw from the harbour and it is good to be away from the bustle as there are lots of day-trippers from Marseille. If coming from the station, there is a bus that connects with most of the trains. Told the driver where we were staying and he was happy to drop us off about a 3 minute downhill walk from the hotel. To go back to the station, you need to catch the bus down in town outside the Casino (about a 15 minute downhilll walk from the hotel).
Great little hotel, has a pool and hot tub, but it wasn't on when we were there, even though it was advertised as being on in winter. They said it would take about 10 hours to get it warmed up though, but didn't fit the plan. Even though low season, they didn't put us in a room with a view, that was off-putting, and the rooms are tiny with twin beds, typical for Europe. Amenities are fine, but for the price I thought we should have had a better room, and really wished the pool and hot tub were working. There is a breakfast/coffee option, we didn't do it, but it looked quite nice. Mostly french speaking, so if you don't speak french, you might have a communication issue, luckily my travel companion is fluent. The real hiccup was that there was no taxi service in Cassis, apparently, and the hotel really didn't offer up any solutions or ideas after we called and had several other conversations with them throughout the stay about it. I've never stayed at a hotel anywhere that didn't have some type of pickup or transport solutions. It was the low of the trip. We arrived via train and had to walk about 50 minutes from the station on the hill to get to the hotel at dusk, carrying luggage, just walking alongside the road. There was supposedly a bus that traveled by the train station, however it never came and even two locals who were waiting for it didn't know why it wasn't there. The hotel should have some type of solution, as we can't be the only people this has happened to. It was baffling. Once you're in Cassis, there's absolutely no need for a taxi or bus, but getting into Cassis from the train station, you do need transport. So plan ahead for that. Looking back, I find humor in it, but when you're in a town you've never been to, at a station nearly an hours walk to town, you're almost in panic mode.
Dirty! The bathrooms were appallingly unclean... especially the heater looked like it had never been cleaned... full of yellow deposits and goo. Also lots of mildew in shower and tiny overall... could hardly turn around & toilet seat kept falling off. Jacuzzi was not available even though advertised online. Also had a difficult time understanding the receptionist's English. Once they fix the cleanliness problem it's a decent pick for Cassis.
We spent 2 nights at Hotel la Rade. The hotel had parking in front of the property and it was about a 7 minute walk down to the waterfront. The rooms are average, with no elevator (we had room 31). There is a deck and pool with a great view overlooking the bay and sunset. The room was clean and the staff helpful. We enjoyed Cassis and the hotel was perfect for our needs We recommend upgrading to the "classique" room.
We recently spent four nights here and were very pleased. Most of Cassis is very hilly and Hotel la Rade is mostly uphill from the waterfront. It's not overly strenuous and once you reach the hotel it's a half-flight of stairs up or down to most of the rooms. We were on the first floor up facing the street facing a large green area across the way. The breakfast area has a wonderful view of the bay and the selection provided was outstanding with several protein options as well as baguettes you could slice yourself and fresh squeezed oj. It's well worth the extra charge if your rate doesn't include it. The hotel is smoke free but there were times people stood just outside smoking which then drifted back in. I'd give it a 4.5 rating if I could!
This hotel has one of the best views. Sitting in the lounge or from the swimming pool you can see the ocean. The staff is friendly, breakfast is good. The room are A little small but ok. Within 5 minutes you are at the harbour of Cassis. The hotel is 100% smoke free. High speed WiFi. Nice place to come back!
Great location, just a few minutes's walk from all the restaurants on the harbour front. Bedrooms are very small (difficult to accommodate two adults and two suitcases in the same room) but the en-suite shower room was a good size and very modern. Small amount of parking available but hotel very helpful in advising nearby streets where you can park free of charge. Good value budget hotel.
This hotel is situated above the main village with unobstructed views from lobby and deck patio which expands to open air indoor outdoor room. Gorgeous pool area and nicely decorated- clean and contemporary and very nice decor. The hallways rails are ropes, and rooms are small with tiny balconies making you feel like you are on a cruise ship. Nice bathrooms and comfy beds are a plus as is in room fridge. Checkin and staff service was excellent! Breakfast is not free but we were not told otherwise until asked if we had it upon check out. Bad surprise but all in all really enjoyed this place and it is an excellent value.
Really don't understand any negative reviews about this place and their service in particular. The staff were all very friendly and spoke French to me which was what I wanted - I was in France after all! We had a family room which consisted of 2 interconnecting rooms. A little compact but perfectly decent with adequate air conditioning. Corridors a bit quirkily decorated but perfectly fine! We reserved a garage beforehand at a rate of 16 euros per day, which was so useful and right next to the hotel. Breakfast was wonderful. Amazing view over the pool and superb choice of food including fresh fruit, eggs, yogurts, cheese, meats, smoked salmon etc as well as bread and pastries. Much more interesting for us as a family than a cheaper bread based alternative on the harbour. The wifi was excellent, extending as far as the pool. The pool itself is heated to 28 degrees and very pleasant with an outdoor hot tub too. It was only a short walk down to the harbour, about 5-10 minutes. Would definitely recommend the hotel for the price and see it as a decent 3 star hotel, with lovely pool in a fabulous location. And Cassis is magical!
We found the hotel as we toured the place. the receptionist was welcoming and even offered coffee. The room was not fancy, yet comfortable. Breakfast in front of the stunning view was a compensation for the price.
The hotel is in a slightly elevated position above the port. The hotel is a good forty minutes walk from the station if travelling by train! On arrival all was good. We enjoyed a good day in Cassis. The male receptionists were great. Organised a taxi for us for the train for our departure. The rooms are small but fine. The bed was changed but used coffee cups and glasses stayed and the bin in the room wasn't emptied. On our last morning we decided to have breakfast at the hotel before leaving. The female receptionist hardly acknowledged me as I stood waiting for service. I said twice that this morning only for breakfast. I paid. She gave me the print out AFTER I paid which showed breakfast for two mornings. Suddenly she spoke perfect English and said she had asked about breakfast both mornings! She couldn't credit the over payment. I can't believe she stood there and argued. I will ensure I get it back though. This left a very bad impression and I won't recommend this hotel to anyone. Primarily because of one person. Everyone on our trip to France had been great till this morning. Thank goodness we are moving on.
Well located and a quick walk to the marina. View was lovely from the dining area and the breakfast was very good Negatives, the rooms was tiny and the Internet quite poor. I wouldn't stay there for a week. But good enough for a night or two in my opinion
What could have been a good stay was ruined by a virtual absence of any kind of service. Difficult to get drinks from the bar, no snacks, no poolside service, When we did get a glass of champage it was the end of the bottle and flat and so declined. The hotel were averse to opening a fresh bottle. Taxis were "difficile" and we checked out without transport to the train station 4k distant. Only a sympathetic mamager who, after I paid the 1200 Euro bill, offered us a staff member to take us to the station when I was clearly very disatisfied saved the day. Do not stay here.
Staff was good and accommodating. Food was very good; but, view were superb. Could have stayed here for days just looking at the sea. Recommend a sea view room or the end room on a floor. Either are good to have. Driving up the hill is a challenge; go slow and be careful. Parking is tight; but, manageable. American cars would not fit at all. internet was terribly slow; but, did work. Overall an A-.
We stayed here 2 nights in May 2016 on our way back through Cassis. We had stayed in Cassis just a few nights earlier but at a different hotel which was now fully booked. The rooms are well sized, but a bit shabby in places. Looks like it has been fixed up on the surface but that the work has been done cheaply and quickly. The breakfast was ok, not very much to choose from. We didn't have dinner here - we went back to the hotel we had stayed at earlier and ate there. The pool area is very nice, with heated pool, jacuzzi, and views. Just a shame that you have to walk in to the reception/bar to get a drink - I thought they would have pool service instead of wet people dripping at the bar. As for the staff being disinterested, I hope they were just having a bad day. Our stay was fine - but next time I will book earlier and stay at a different hotel in Cassis.
Traveling from the (California USA), we were exhausted and welcomed This hotel's level of cleanliness which makes the value of this hotel a no-risk. Couple the high level of cleanliness with the wonderfully respected service from the staff makes this hotel a 'must do'!
We booked this hotel for a short "last of the summer sun" holiday in Cassis. We booked, and got, one of the hotel's most basic rooms. It was pretty small, without a balcony which the larger rooms have, but to be fair, it had everything we needed. The room was a bit rough around the edges, but it had been renovated recently - I think big hotels like this just have a very high occupancy rate, so get banged about quite quickly! The bathroom's best feature was its large shower, but the room was so small otherwise the towel rail was above the toilet so it was only possible to reach the bottom two rails (and I'm 173cm tall!) The pool area was great - and just as the picture shows on this website! The hot tub worked - somehow - we spent a couple of minutes pressing buttons to get it working and were about to give up, and then it miraculously started up! I saw someone complaining that the staff didn't speak English - to be fair the day time reception staff had excellent English, but the evening staff not as well - but then we are in France, and French is the local language... Overall I felt that for a touristy town, the accommodation and service was acceptable to good - you can definitely spend more money and get less in Cassis! It is also well located, just one street back from the port - it is a bit uphill, but not a hard walk - this is a hilly area after all. My main gripe is that internet wasn't available in the rooms and you had to go to the reception area to get it.
This hotel was nice and comfy for the stop over we had. Our room had 2 twin beds, fairly large bathroom and a small ocean view balcony. The staff was very friendly and attentive. Mostapha was exceptional! He hung out with us in the lobby and advised on things to do in Cassis, as well as taking general interest in our travels and keeping us updated on current events (Turkey terrorist attack).
The A/C in our room did not work and they would not do anything about it. It was Aug but still hot in the room. The wifi worked only in the lobby - they shrugged when I asked about it. The breakfast was poor - out of eggs at 8:00...? Staff 'didn't speak English' when they didn't want to be bothered. Location was nice, but on a steep hill with lots of steps. No lift in the hotel.
We were initially quite horrified at the state of our bathroom, the grout was mouldy in several places and there was staining in the corners around the bath. We complained and within minutes several members of staff arrived in the room and immediately set to work with bleach to significantly improve the situation. They said they would do more the next day, and when we returned to the room after lunch we were surprised to find a man sitting in the bath. Luckily he was fully clothed and using a syringe of sealant around the tub. When he'd finished things looked much better. Although the room should have not been used in the state we found it, we couldn't fault the response to our comments. The rooms are very small and there was very little room for our suitcase. We had to put a chair on the balcony so we could move around. The bed was comfortable so we slept well. It is worth knowing that the hotel is quite a climb from the sea, so it could be an opportunity to improve fitness but not much fun for anyone with restricted mobility.
Great views of the sea from the pool and reception area. Fairly central location. Room was small and didn't have much of a sea view from the balcony, bedding was dirty when we checked in and wanted to go for a nap- there was makeup on the pillows and hair in the bed which was vile. Complained at the desk and were not offered so much as an apology. The following day our coffee pods were replaced but our dirty cups weren't cleaned or replaced so I had to wash them myself in the sink. Shower was broken and soaked the whole bathroom every time we used it. Stairway was very dated and grotty, lights didn't work in the hallway to our room. Air con was useless and the hotel has no restaurant so we had to go out for tea every night which got a little tiresome. Nothing special at all. Disappointing and certainly not a Best Western at its best.
This is a hotel that knows its business: the perfect holiday stay. From the bar and poolside sea views, to the large, cool and comfortable rooms and the warm, friendly staff, the Hotel La Rade creates a relaxing atmosphere of quiet, modern elegance. We stayed here for a few days in sweltering June. Knowing it was going to be hot in Cassis, the swimming pool was a big draw and it did not disappoint - and it's heated which is a big bonus. The location, just metres behind the bustling harbour, is an oasis of calm. Highly recommended.
The theme to this hotel is like the deck of a boat. The Junior suite is discretely located up a winding wooden spiral stair case which leads onto an exclusive decked sun bathing veranda with magnificent views of the Mediterranean, chateau, vineyards on the skyline which ends with the highest marine cliff in Europe as your backdrop. The suite is spacious and perfect to suit your needs, I loved it, bath big enough for two ( wink), also has a shower. The bed is large and super comfie.The room has remote control lock secure shutters which is another neat feature. The hotel boast an outdoor heated pool with jacuzzi and sun loungers. The atmosphere is very chilled and the buffet breakfast is generous and also healthy. I would definitely book the junior suite in Cassis again. The suite is more expensive than a standard room but worth it. It made our stay in Cassis very special and we would definitely book it again.
Best Western La Rade boasts lovely views of the sea from their perch. They have a tasty petit déjeuner, but it is not complementary. The beds were comfy and room clean. My only complaint is the room did not look like the one I reserved online, it was much smaller and with 3 people that made things a bit tight. However, pool was delightful and staff very nice! I still recommend.
I hadn't stayed in a Best Western in, probably, 15 or 20 years prior to my stay here. But this property was recommended to us by a native when we were near St. Tropez prior as the place she stays when she travels to Cassis. I can see why. It's location is just superb. Walking distance to the Calanques. Offers free wi-fi. Rooms are large, clean, comfortable, bathrooms are immaculate, breakfast is excellent, view is amazing (from the pool and lobby), staff are friendly and helpful. They also offer limited private, individual garage parking. This is a unique experience as these garages are literally blasted into the side of a mountain. Think of it as a cave with a garage door. Getting into it is a challenge, even with a small car. But, if you have a car, try getting one of these spots. It beats parking on the street (which is also limited and somewhat challenging). Then park the car and leave it because you can literally walk anywhere here - to the Calanques, down to the marina and shopping, to restaurants, etc. The location of this hotel is just altogether great. Next time I am in Cassis, I will definitely return here.
Celena at reception made our experience here truly pleasurable and memorable! Thank you, Celena. You are a true professional! Our room was clean and comfortable and the views from the breakfast room and swimming pool are the best of any hotel in Cassis. I highly recommend this hotel. Enjoy!
Very good choice for staying in Cassis. Staff very helpful, great location. Parking limited but par for course. Good views and very nice pool/lounge area. This review requires too many characters. I do not have that much to say but I'll keep writing until I reach the minimum.
VERY WELL LOCATED AND FRIENDLY STAFF. I recommand the suite with a great view; breakfast is a real charme there and nothing to criticize for a week end; road may be a bit more Noisy on sunday due to tourism though.
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