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Best Western Plus Hotel Carpinteria Inn, Carpinteria

4.0/5  - basé sur 1034 notations.
4558 Carpinteria Avenue, 93013-1863, Carpinteria, United States - See map

Stay at this Carpinteria, California hotel and enjoy the scenic countryside and the world's safest beaches. The Best Western Plus Carpinteria Inn is conveniently located with easy access to key area attractions and business locations. After a day at Carpinteria's exciting polo matches, a morning exploring historic sites and scenic countryside, or a great shopping expedition, guests can return to the casual elegance of this Carpinteria Hotel to relax by the pool or in the lush tropical courtyard. Hotel guests will appreciate the on-site restaurant and the variety of nearby dining and shopping options available along the water front. Each well-appointed room features free high-speed Internet access, refrigerator, cable satellite television, free long distance access, coffee/tea maker and more. Suites with kitchenettes and other upgraded amenities are available in select rooms. Other convenient hotel amenities include banquet services, an exercise facility and laundry services. Warm western hospitality is extended by a friendly multilingual staff that will assist guests with every need. Make an online reservation today and save at this Carpinteria hotel! Enjoy your stay.

Best Western Plus

Hotel Carpinteria Inn

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1025 guest reviews
NOTE ISSUED
Excellent
327
Very Good
359
Average
191
Poor
95
Terrible
53
REFER TO NOTICE
Business Business
154
Couples Couples
355
Family Family
317
Friends getaway Friends getaway
97
Solo travel Solo travel
61
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Off putting for a Best Western Plus"

1
17/09/2018

The rooms were very small. It said queen size beds and they were the smallest double beds I've ever been in. The bathroom was awful. It had a giant hole cutout in the ceiling with a fixture hanging, very dated and dirty. No towels or washcloths were in the room either. It was as if they didn't have the staff to clean up. Went to the hotel restaurant and bar and the food was over priced and adequate at best. Thankfully it was just a pass through hotel on our way to San Fran, but 12 hours was more than enough for me.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for you review, we appreciate your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We also do not have double beds at our property, they are queen size beds. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

"Making reservations"

2
12/09/2018

I called the Best Western Plus Carpenteria Inn and was going to cancel my reservations that I had made and was going to reschedule at a later date. The clerk that answered that phone on 9/1/2018 at 7pm informed me I would need to call Expedia as the reservations had been made through them she informed me. Obviously she saw the reservations. I feel it was very poor customer service to not assist in my needed cancellation. Now I will never stay at this hotel nor would I mention it to any one else as they have such poor customer service and I hadn't even checked in. Then I called Expedia who informed me that the reservations were made through Hotels.com. I called them and was told that they could not find the confirmation number I had been given via email. Not to mention they were answering the call from the Philippines! This morning I called and cancelled my credit card to as not to be charged since the entire ordeal was so questionable!!

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Management

"Wonderful Hotel near one of the best beaches in California"

4
10/09/2018

This is a great place to stay and explore the beach town of Carpinteria. It is also close enough to stay if you plan to visit Santa Barbara. The hotel is near a major highway, however it is walking distance to the main street (Linden) which can be walked all the way to the shore.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback. We are glad to hear our location was convenient for you. We hope to see you again soon on your next visit to the lovely town of Carpinteria. Thank you once again for your review. Best regards, Management

"Good place to stay"

4
02/09/2018

My sister and I were on a trip to Santa Barbara and recently stayed in this Best Western. The room was clean and quiet, and the hotel staff was helpful upon arrival. It was very close to the highway with easy access and when I left something in the room, I called and they accommodated me going back in to retrieve my forgotten item. All in all a decent stay, close to Santa Barbara.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback and kind words for our hotel. We are happy to hear you enjoyed your stay, found our staff helpful and property convenient. We hope to see you again in the near future. Thank you once again. Kind regards, Management

"Excellent service. Beautiful hotel "

5
02/09/2018

Most beautiful best western Stunning courtyard Easy access to the beach by walking or the hotel van Excellent restaurant style hotel breakfast Small but deep pool for swimming/water running Small but private and beautiful hot tub with tile work

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us. We appreciate your kind words for our hotel and restaurant. We are happy to hear you enjoyed your stay with us. We hope to see you again in the near future. Thank you once again. Kind regards, Management

"Wonderful Experience!"

4
27/08/2018

We've stayed here many times and have always had only good things to say... it's clean, the staff are welcoming and it's close to the beach, restaurants and shopping. They also have a restaurant on site.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback . We are glad to know that you enjoyed your stay with us, we are looking forward to serve you again on your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon. Kind Regards, Management.

"Poor customer service"

2
13/08/2018

Terrible customer service!! Was fighting with front desk employees to have our reward points credited back since we had no room for half a day. There was eye rolling & whispering from front desk. Most unfriendly place. Best Western should have credited more then one days worth of rewards points back to us. Can't wait to use the rest of our points & never stay at a Best Western again.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Management

"Pretty Courtyard Room"

4
12/08/2018

We only stayed here one night on our trip down from San Francisco to Los Angeles. This is a lovely hotel that was quite noisy on the outside (right next to Highway 101), however, we had rooms overlooking the beautiful central courtyard which was really tranquil. Our room included a shared balcony with the adjoining room that our teenage daughters were staying in (might not have been quite so good if sharing with strangers)! There is a small restaurant on the third floor which works perfectly for hotel guests particularly those staying for just one night and the staff were really helpful and nice. Clean, tidy and with in-house laundry facilities - only 3 of the 6 hotels we stayed in on this holiday had this extra facility which we really needed!!!

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for taking the time and writing this review, we appreciate your feedback. Thank you for your kind words for our lovely courtyard. We are happy to hear that you enjoyed our amenities like our full service restaurant and our guest laundry. We hope to see you again in the near future. Best regards, Management

"Served the purpose."

3
08/08/2018

We wanted to go to Carpinteria for an overnight to celebrate a birthday and there are really only two hotels to choose from so we stayed here. We did not book directly with the hotel & were given an "accessible" room on the first floor. We did not object and the room was clean although there was a slightly "musty" smell. the furniture is about ready for replacement, wallpaper was peeling in the bathroom & it was definitely in need of updating. The bed was comfortable with nice linens, good TV, noisy air conditioner and adequate lighting for reading. We were looking forward to a hot tub but there was none although the pool was the size of one. Not sure I've ever seen a pool that small! We didn't eat at the restaurant so I can't comment, but we did go there for "happy hour" but didn't stay as it didn't appeal to us. The front desk staff were very pleasant & efficient. The location is right off the freeway but our room overlooked the parking lot so we didn't hear a lot of noise. Overall I'd say this hotel is decent but very overpriced.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us. We appreciate your feedback. We have updated most bathrooms but will continue the first floor later in September. We do also have a hot tub located on the first floor, just not in the same location as our pool. We do appreciate your kind words for our staff. If you ever find yourself in the lovely town of Carpinteria, please give us a call and we can request a room in our lovely courtyard away from the highway for you. We hope to see you again soon so we can provide you with a superior experience. Thank you once again for your review. Best Regards, Management

"Too expensive for this hotel..."

1
01/08/2018

I stay in hotels in many parts of California, U.S. and the world. I have stayed in this Hotel a few times mainly because it is across from my Aunt's apartment and easy location. But my experience has been similar. Rooms are old, Beds (except a few rooms) are very OLD and uncomfortable. I got back ache the next day in my last visit (hence this review). The sheets were smelly, My wife could not even rest on them. I wish I remembered to take a picture, but there were broken power outlet, the Bathroom door was damaged and looked like a bad paint job, room did not feel clean and there were a few hair in the Tub. NOISE: is a major problem; Rooms are not quite, in fact you can hear next door or above neighbor whenever they flush or walk or talk. And if you are unlucky to end up on the rooms close to the freeway... Good Luck! First floor Ice machine was broken, I had to go to second floor They have a nice spanish style yard. but that is all I can say. Staff are O.K. I did not interact with them much so it would be unfair to comment. These were my observation. And for over $380 a night, I believe this is a bad deal (they are probably cheaper on low season). If you can drive a few miles to the south or north you may find a better hotel or deal. If you have to stay in Carpenteria, for a few dollar more, Holiday Inn may be a better choice. The price of hotels in Carpenteria absolutely makes no sense to me. Maybe it is because of the popularity of the beach and lack of competition!! I doubt I stay at this hotel anymore.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Management

"Not for us"

3
31/07/2018

When we arrived, we got given a room downstairs and were a bit shocked about the situation. The room felt moist and not clean at all. There was a stain on the wall from water probably from a previous leak. The coffee maker was on top of the toilet which doesn't seem sanitary at all. Also the door of the bathroom was broken and didn't close. We stayed at many other hotels during our road trip, but this was the worst room we had. After complaining about the door, we got an other room upstairs which was much nicer. It was a normal, clean room and it even had a balcony. The service in the hotel was very friendly, they helped us right away. I don't know if it only was that one room, that wasn't ok or if there are more rooms that are not clean. Some people complained about the noise from the highway. We didn't hear it as we had a room facing the other side.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Management

"First-ever stay -- plan to return"

4
31/07/2018

Best Western Plus ~ Carpinteria Inn front desk staff were very understanding and accommodating. Since my 2nd floor room I had booked for five nights was not ready when I arrived, I was given a 3rd floor room. It was a great bit of luck since it was at the far side (albeit within earshot of the freeway) and opened onto the hallway with a view of the festive inner courtyard. The pool is small, but well-maintained. The breakfast was wholesome. The beach and downtown amenities were both within a reasonable walking distance and public transportation available from right across the street. Very Cali-style.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us and taking the time to write a review about your stay with us. We certainly appreciate your nice feedback on our staff and property amenities. Reviews like yours are very valuable as they enable us to target areas we need to improve on. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Kind Regards Hotel Management

"Advertising Not Correct"

4
30/07/2018

Left Legoland to stay on the coast. By the advertising, we thought it was a few minutes walk from hotel to beach, but it was a 20 minutes walk to the beach. It is a 5 minute DRIVE to the beach area, which turned out to be fine. The Carpinteria State Beach is a winner. PROS: Hotel clean, staff accommodating, and food is great. Breakfast was included and we had a Taco Tuesday meal, which hit the mark. CONS: Swimming pool ?? very small and spa barely holds 2 people. Don't get a room by the freeway as it is very noisy at night. Yes, I would stay there again if they had a special deal and if I could get a room away from the freeway. The hotel was full.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Mittie R, Thank you for taking the time to write a review about your stay with us. We certainly appreciate your nice feedback on our hotel cleanliness, staff and restaurant. Reviews like yours are very valuable as they enable us to target areas we need to improve on. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Kind Regards Hotel Management

"Nice property in a good location"

4
26/07/2018

I stayed at this hotel for a wedding and liked the location. It was about a 20 minute drive from the Santa Barbara airport and just a couple minutes from the Polo grounds. The hotel has a great garden area located in the middle of the property. The only con is that the restaurant has set hours for only breakfast and dinner. Not that big of a deal but worth noting. Also note the pool and hot tub are located in different areas. I would definitely recommend this property for couples, solo travelers, and business trips.

"A beautiful spot in Carpintería Ca"

5
19/07/2018

It is a beautiful Hotel in Carpinteria close to Sta Barbara, non expensive but with a great quality Rooms, it has a wonderful garden inside and the rooms around, the restaurant face the garden, for a lovely meal nice beds and clean bathroom.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Blanca, Thank your staying with us, we appreciate your feedback. We are glad to know you enjoyed your stay with us. We are looking forward to serve you again on your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon. Kind Regards,

"It's an OK value for SB"

3
06/07/2018

We were on a college tour with our daughter checking out UCSB, so we were only interested in a place to sleep and be on our way. It served that purpose. The property, the grounds a nice and there is a SB vibe. The room was OK it's more than a bit dated overall and despite any renovations I've read about here. The Bathroom of in good condition and very clean. It seemed to have been what was renovated. Funny thing, the toilet is situated in the little alcove and is off center! More funny than anything. it is a little too close to the wall on one side so..... well you get the idea.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Spencer M, Thank you for taking the time to write a review about your stay with us. We certainly appreciate your nice feedback on our hotel cleanliness. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback has been forwarded to the management team for reference. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Kind Regards Hotel Management

"Third time staying here , this time disappointed."

2
05/07/2018

The room looking into the courtyard seems its a better fit if you are sensitive the noise of the freeway. But they are more expensive. My husband and I stayed at the hotel. (June 30) one night. To my disappointment our Mountain View room picked up the noise from the freeway. To make it worse the vent from the bathroom never turned off. I didn't sleep well all night since I'm very sensitive to that kind of sound, the air conditioned is very noisy as well reason why I didn't turned it on. There were buckets of plaster on the hallway. Some rooms have shared balcony but you can't go out. When I mentioned to employee at the counter she said she will let know the maintenance department and there was nothing she can do about it. I was expecting some kind of compensation. She gave me your card for me to take my time to e-mail you. I was under the expectation that they will do something about it. It is not the first time we stay in this hotel. I didn't had any problem on our previous stays.

"Cave In A Hotel"

3
03/07/2018

My stay was not at all a pleasant one. I was given a room on the corner, which was Courtside, but no door to the court. If I opened the curtains, anyone checking in at the front desk could look right into the room. It was like staying in a cave. Since the room was on the first floor and in the corner, the cell phone service was terrible. The Motel 6 North will be worth the money. This was expensive and not worth the money. There is not a continental breakfast as well, but a restaurant in the hotel.

"Great value for Santa Barbara Area"

4
27/06/2018

Wive and I stayed mid-week and we were thoroughly enjoyed our stay. Although the pool was a bit of a let down. It is about the size of a postage stamp. The facilities are very nice and it looks like they are in the process of remodelling much of the property. The staff were very helpful and the restaurant and bar offer a great happy hour and a decent breakfast.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for your review, we appreciate your feedback. We our happy to hear that you enjoyed the restaurant and our staff was helpful. We hope you will come back and see us again soon to provide you with a superior experience. Once again thank you for your review. Best regards, Hotel Management.

"Great location in Carp. without being crazy expensive"

4
22/06/2018

I tend to like Best Western Plus hotels as I spend more of my time away from the hotel than in it but when I come back - I'd like it to be clean, fairly quiet and feel like I can get help from the staff if needed. I'm also a big fan of non-vallet ample parking when traveling. The Best Western Plus Carpinteria is all of those things. The rooms are a little dated but they are typically clean and fairly quiet (considering it is right next to the 101 and a freeway exit/entrance).

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback. We our happy to hear that our property was what you were looking for when booking your stay in Carpinteria. We hope you will come back and see us again soon to provide you with a superior experience. Once again thank you for your review. Best regards, Hotel Management.

"Weekend Stay"

4
18/06/2018

Service and staff is excellent. The facility is well kept, though a bit aging. But, it has been kept up and very clean. It is a beautiful area and close to lots of restaurants and the ocean! I would recommend it to anyone wanting to stay in a small, but beautiful city.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback. We our happy to hear that you enjoyed your stay at our property and it was convenient for you. We hope to see you again soon in the near future. Once again thank you for your review. Best regards, Hotel Management.

"Convenience, Cleanliness & a Quality"

5
23/05/2018

great and easy location, parking and ease for a busy business stay. Just ask or be aware that some rooms share balconies with neighboring rooms, so if other guests are out there, it may be troublesome with added noise & privacy into your space if you open doors/windows .

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for your review, we appreciate your feedback. We our happy to hear that our property was a convenient location for you. We apologize for any miscommunication about our shared balconies. We hope you will come back and see us again soon to provide you with a superior experience. Once again thank you for your review. Best regards, Hotel Management.

"Customer Service"

3
22/05/2018

No one even tried to accommodate my request of a microwave, much less went out of their way. As a Diamond Select member and someone who stays in Hotels 200+ nights a year, I was told when I called the desk that no microwaves were in the rooms or available. When I went back down to the desk the second girl said she talked to the Manager and that it would be $50.00 more per night for a room with a microwave. Not only do I stay at Best Western and Best Western Plus's often. I have never received less than great service and have always given straight 10's across the board on the surveys.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. -Management

"Highly recommended"

5
19/05/2018

On our recent trip to The USA, we stopped at Best Western where ever we went. This particular Best Western is an exception . From the time you drive in you fell welcome and relaxed. We were on level three but wished we were on the ground level, simply because the courtyard garden area was a sight. So relaxing. We looked out onto it every meal time. The staff are friendly and polite. The service is spot on. The rooms are very comfortable, as we're the beds. If we were to travel that way again, we would definitely make it a point to stay here. We could not speak highly enough of it.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback. We our happy to hear that you enjoyed staying at our property. We appreciate your kind words about our courtyard and staff. We hope you will come back and see us again soon. Once again thank you for your review. Best regards, Hotel Management.

"good rate and location"

3
18/05/2018

I liked the location and cost but hotel is being remodeled and a lot of noice. Close to the beach and we eat at a good restruarant. we were there for a family weekend. We had a service dog and they accepted pets.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback. We our happy to hear that you enjoyed our location. We do apologize for the renovation noise you came across during your stay. We hope you will come back and see us again soon and we can request to put you away from that noise. Once again thank you for your review. Best regards, Hotel Management.

"First night was TERRIBLE, second night was excellent"

3
06/05/2018

We let the hotel know we would be arriving later in the evening and received likely the worst room in the hotel as a result. The large carpet stain in the middle of the room and peeling wallpaper was unsightly, but the worst part was that the only thing separating our room from the busy freeway was a few parked cars and a large trash dumpster. The noise level in room 230 is completely unacceptable and it never should should have been given to a paying guest. I immediately called the desk to request a different room but was told they were booked. We spent a sleepless night there and was changed to a beautiful, quiet room for our second night. It was like being in a different hotel, such a difference. Thank you for our beautiful room on Saturday night, but shame on you for actually putting a paying guest in room 230. Wish I could have given you a better review.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we highly appreciate your feedback. We are sorry about the bad experience that you had that first night of your stay. The house keeping and maintenance issues that you mention have been address and corrected by our team. We are glad that you enjoyed your second night and it all work out for you. We are looking forward to serve you again on your next visit to the lovely town of Carpinteria, One again thank you and we hope to see you back soon. Kind Regards, Management.

"The hotel bar is my favorite"

5
06/05/2018

5 stars, thanks to Ana the manager, BUT the staff didn't know what the "do not disturb" hanger on the door meant. The cleaning lady opened the door at about 11:00, then busted in again at 2:00pm. It's a good thing wife and i were just cuddling, and not "cuddling". I loved the hotel grounds. Fitness room was great. Towels felt old, and the bathroom smelt like B.O. the restaurant was nice, and the bar felt like a real bar with sports on and everything.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback. We do apologize for the issues that you had with our housekeeping staff, but they have been addressed and corrected. Thank you once again for your review and the kind words for our hotel. We hope you will come back and see us again soon. Best regards, Hotel Management

"Wonderful location in Carpinteria! "

5
04/05/2018

What a great place. Beds are comfy. Staff is friendly. Pool and jacuzzi just right. Staff is super friendly. Rates vary and can be somewhat high but during the week it's a plus :) Just the right fit with business center and lots of amenities. Really impressed as they just recently remodeled.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, We appreciate your feedback. Thank you for your kind words, on behalf of our team we are truly happy that you had a great stay and enjoyed our amenities. We hope you will come back and see us again soon. Once again thank you for your review. Best regards, Management

"Carpinteria weekend getaway"

3
03/05/2018

Average chain hotel located conveniently near a freeway off-ramp so it should be impossible to get lost. The hotel looks very inviting with its Spanish architecture and pretty landscaping, but while the public spaces have been updated, our room seemed tired. But, the bedding was comfortable, our room was clean and quiet, and the staff were great. We were warned when we checked in that construction work would be going on near our room the following morning, but luckily, the crew waited until 11:30 to get started that Sunday. Our second-floor room had a balcony that adjoined all the other rooms along that side of the building, and didn't seem very secure. There was no window other than the narrow balcony door, so it was impossible to get any fresh air without leaving the balcony door open. This hotel has the tiniest hot tub I have ever seen. This had been a draw for us, so we were very disappointed to find that the 3-person maximum meant that we had to wait 15 minutes to get in, and then could only stay a short while because by that time, two other families were lined up waiting, and this was at 9 in the evening. The hotel should put up signage regarding drinking alcohol in the hot tub, because several of the guests did not seem to be aware that this is a safety issue.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback. We are happy we were able to accommodate your stay and that you were pleased with the service of our staff. We apologize for any inconvenience you may have experienced in our hot tub. We hope you will come back and see us again soon so we can provide you with a superior experience. Once again thank you for your review. Best regards Management

"The best hotel in Carp for the money"

5
29/04/2018

Great clean comfortable rooms. Nice little pool & Spa. I stay here often & always a nice experience. located just a couple blocks away from the beach & the restaurants. Nice hotel for business or personal travel. Good for kids.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for continuing to stay with us. We appreciate your feedback and your kind words for our property. We hope you will come back and see us again soon. Once again thank you for your review. Best regards Management

"Value"

5
21/04/2018

I have a job going on at the Santana Barbara Airport at night , and choose to stay in Carpentiera Best Western. Have not had 1 issue with being able to sleep during the day , I talked to Anna and asked if we could get rooms away from the front which is normally the loudest during the day. She took care of my crew and can not complain. Work or play definitely the place to stay in Carpentiera and Santana Barbara area.

"Great staff that made up for the rest..."

2
02/04/2018

The hotel was beautiful, except for the construction going on in the floor we were staying at made the room smell like fresh paint... The rollaway bed we asked for couldn't be more uncomfortable, so much so that we ended up sleeping on the floor (NEVER ask for one, its unfair to the person sleeping in it!

"awesome property close to everything, truly top notch"

5
16/03/2018

This is probably one of the nicest best western properties in the united states! The old world spanish decor fused with modern styling, and the location close to everything canot be beat.The rooms are spacious and nice, with some rooms having balconies to enjoy the morning or evening.

"Lied to and Mistreated - Stay Away"

1
10/03/2018

I've traveled for many years, all over the world, and never been blatantly lied to by front desk staff as I was here. I've also never come close to having to call the police about actions take by the hotel itself. I have reported this to Best Western and here is the content of my complaint. Read on if interested but save yourself time and grief by simply not staying here. I'd already asked for a room change because of noise. My second room faced the interior courtyard, which was quieter from a street/freeway noise perspective, but I subsequently found out the room directly above me was under construction. I received a letter upon check-in stating, “Daily bathroom renovation will start on Sunday, February 18th and will run through March 6th, and will be between 9:00am – 5:00pm.” Since I was going to be working during the day I decided this wouldn't impact me. However, when I returned to the room at 5:30 Monday evening the construction was still ongoing; I could hear impact drivers, banging, squealing, scraping—typical construction sounds. I called the front desk and was informed, “They got permission from our manager to go until six.” I went out to dinner. Returning later in the evening, I thought I could still hear some noise and spoke to the front desk again. This time, the woman at the front desk said she'd “call the people in the room next door and tell them to keep it down.” At ten pm, the noise was continuing, sounded like construction (drills, impact drivers, etc. as noted above), and was clearly coming from above me, not the people next door. I changed back out of my pajamas and walked upstairs where I saw individuals engaged in construction activities including sanding drywall. I went down to the front desk, quite angry at this point. I said that if it didn't stop I'd call the police. This was in clear violation of local noise ordinances in addition to human decency. Plus, they'd lied to my face earlier on multiple occasions. In addition you should know that the hotel left back and side doors open and/or unlocked all night, not secure at all. I ate one dinner in the restaurant and that was terrible as well. A "steak sandwich" was unrecognizable, gristly strips of "meat" in a greasy, thick sauce. Yuck. I was clearly, blatantly lied to several times and checked out the next morning.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for your review about your recent stay with us. We greatly appreciate it.I want to apologize for not meeting your expectations and we are sorry that you feel this way, the issues mention above have been addressed to proper department. We currently are just working on one room to improve the hotel for the future. Again, we are sorry for the inconvenience and we hope you will stay with us and give us another chance to make things right. We are looking forward to serving you again soon. Best,-Management

"An Odd Surprise Based On Miscommunication"

3
02/03/2018

The hotel is a nice, clean one with a good restaurant upstairs on the second floor. I arranged for a late checkout on the date of my departure. The pool is miniscule and the so is the jacuzzi. The late checkout was approved by the front desk staff upon my call to the desk from the phone in the room. However, on the departure date at the regular check out time, I heard a few loud bangs on my hotel room door. I did not answer, as I was not expecting anyone. A few minutes later, I heard someone trying to forcibly enter the room with a key. I had to get up from working on my laptop to meet them at the door. I was puzzled and offended when a male staff member, accompanied by a woman questioned why I was still in the room. I assured them that I had arranged for a late checkout and would be leaving as soon as my work was done. Without apology they both left and I closed the door to resume my work until the proper extended checkout time. Very unprofessional. Very rude of the staff. At checkout I mentioned to the front desk manager that I didn't feel it was necessary. Still, no apology. Just a sad and sorry excuse. I won't be staying here again. I can do much better.

"Quick Overnight"

4
22/02/2018

This was a quick overnight for a sporting event so we did not enjoy much time here. It was quaint with the rooms overlooking a quaint courtyard. The rooms themselves were somewhat average and, while clean and well-maintained, are somewhat dark and due for an upgrade. However, our stay was satisfactory and comfortable. The staff was friendly and efficient. Given the price we paid for one-night in the off-season, value could have been better.

"Average"

3
21/02/2018

We stayed here last week and were underwhelmed. We booked a Groupon stay and got a very good rate, but I am still not sure if it was worth it. Our stay included breakfast for two each morning in the restaurant, but with a limited menu of items from which to choose. The breakfast items were good, as was the service. I should also note that if you book through Groupon, your room choice is limited as well. Our room was next to the staircase that leads from the parking lot and pool. Though I had asked for a quiet location, this wasn't really quiet as people use that staircase frequently so the door is always opening and closing. It is important to note that no room key is required to open that particular door so security is an issue. When we were walking into the lobby upon our return from dinner there was a homeless woman with her sleeping bag demanding to use the swimming pool (the front desk staff did not allow this, of course). Another issue is the state of the rooms themselves. When we first arrived in our room BOTH of the lamp lightbulbs on either side of the bed were burned out. The room is dark to begin with, so this made it worse while we waited for replacement bulbs. The edge of the shower showed quite a bit of rust, as did the bathroom vent. The desk lampshade was stained in several places, and their were french fries under the bed that were not ours. There was white residue on the desk from the previous occupants that could have been easily cleaned prior to our arrival but was not. It rained during the night both nights we were there and the rain dropping off the roof landed on the outside of the air conditioning unit for our room, which sounded like water torture. While the lobby and courtyard areas are well maintained, I would probably refrain from staying here again and opt for somewhere where the rooms are better looked after.

"Birthday"

4
12/02/2018

Lovely hotel. Clean. Really comfortable beds. Just beside highway 101, but quiet...didn't hear traffic at all during the night. Sly's restaurant was recommended for seafood, steak etc. Very pricy. Should have suggested less expensive eatery given that we were 3 women dressed quite casually.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for taking the time to write about your experience you had at the Best Western Plus. I am happy to hear your stay was wonderful, Sly's is great restaurant, next time we can host you at our restaurant. We have daily specials and happy hour. We look forward to your next visit with us. Sincerely, Management

"Very comfortable stay in Carpinteria"

4
08/02/2018

Check in a breeze, front desk super helpful and accommodating, parking around building and enough for everyone. Room not large but has two beds and beds are very comfortable, room has a desk and good wifi, large screen TV. Bathroom clean and a bit tight but ok. Room clean and bright enough when drapes are open. All in all I recommend the hotel. Restaurants are in walking distance from hotel, Albertsons is about a mile, I had no trouble walking.

kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Anthony, Thank you for taking the time to write a wonderful review that sums up our hotel and surround area very well. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great service, good value, old rooms"

3
04/02/2018

Staff are wonderful, friendly, and attentive, lobby and courtyard are beautiful, and rooms are basic, clean, and in need of a facelift. Our bathroom was missing one tile and the vanity light was burned out, not replaced during the trip. Overall, our experience was positive and I'd stay here again.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We appreciate the kind words about our staff, lobby, and courtyard. In regard to the bathrooms we will be going through a renovation this year. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Manager Not on Duty"

1
03/02/2018

It happens everywhere that you might encounter problems... Front desk can't help you to solve a problem and they suggest to talk to manager ..... who is not there.... not on duty .... will be back in 15 minutes... what a service What a policy....

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do have managers on duty, but could have been busy during your request, we would be happy to speak with about your recent problems. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance further in this matter, please don't hesitate to contact me directly at 805-684-0473. Sincerely, Steven E Assistant Manager

"Wonderful service when evacuated during mudslides "

5
12/01/2018

We got evacuated to the Best Western from Pacifica Graduate Institute during the recent mudslide and they took such good care of us. The staff made great efforts to come to work and everyone pitched in. Despite their personal hardships we were made to feel safe and comfortable.

"Wonderful"

5
02/01/2018

Came for one night and the great staff and great looking hotel made me wish I could stay longer. Hot water in the shower didn't last very long though. It took quite a while to get it warm only for it to suddenly disappear.

kswenink, Front Office Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for your review about your recent stay with us. We greatly appreciate it. It is always rewarding to know that even though it was a short stay, you still were able to enjoy it. We are looking forward to seeing you back in the near future. Best, Management

"Excellent service"

5
30/12/2017

Best western has had the personal rating out of the other hotels that I have stayed at, with that being said I recommend this hotel to anyone who just needs one night to relax. I also like the rewards system it has.

"Holiday Cheer and Cheerful Staff"

5
26/12/2017

My family reserved several rooms in Carpinteria, California. The staff was exceptional, especially during the Santa Barbara/Ventura fire. We were fortunate to have firefighters staying at the hotel and we got to thank them for their dedication. The rooms were comfy, the restaurant was excellent and our visit was pleasant.

"Wonderful Stay"

5
07/12/2017

The Inn was inviting and warm. The front desk had an ever present smile and welcomed me in. The rooms were spacious and had a wonderful balcony overlooking the courtyard. The spiral staircase was a nice touch and pleasant way to get to my room and the lounge.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, You're amazing for saying such great things about our place! We love that you love our Courtyard rooms at our Best Western Plus. We are looking forward to serving you again in your next visit to the beautiful town of Carpinteria. Once again thank you and we hope to see you back soon.

"Good"

4
07/12/2017

The staff is friendly. I thought it will be noisy because of the highway, but it wasn't an issue at all. I'd suggest you pick a room that's not on the highway side of the hotel, though. The courtyard is beautiful. The beach is about 10 minutes walk.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback. We are glad to know you enjoyed your stay with us, we are looking forward to serve you again in your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon.

"Restaurant on third floor is a hidden gem!"

5
06/12/2017

My friends and I are long distance cyclists who go to California to ride double centuries(two hundred miles in one day). We like to find hotels that have everything we need either on the premises or nearby. We enjoyed the hotel but we couldn't believe the quality of the food at the 3rd floor restaurant and bar. The food was outstanding and the prices were very reasonable. We were there for three nights and ate every dinner there! Everything was delicious. The wait staff were attentive and very personable. We've decided we will always stay here when we do any events in the area.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Jim, It's our pleasure to make every stay a memorable one! I love hearing when our staff members makes a memorable experience for a guest or group. All of us here appreciate your kind words and we look forward to having you and your friends back out here for your cycling trip. Thank you for sharing your experience with us.

"Amazing quality for a great price"

5
05/12/2017

This hotel blew us away - expected a mid-range, average stay and everything was perfect from the friendliness of the check-in staff to the comfy beds and beautiful courtyard. This is one of the best Best Western's I have ever stayed at - stay here for sure!

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Kim, Thank you for your recent review of our hotel. I am pleased to hear your recent stay with us was wonderful. Again, thank you for taking the time to share part of your trip with us and we hope you'll be back for another getaway soon.

"3 nights in a courtyard room were very nice"

5
04/12/2017

Breakfast was good in the hotel and the service was excellent. Didn't try any other meal service. Our room was clean, pleasant .Courtyard was a good place for other family members to wait for us to join them. Courtyard room has balcony with chairs.Free delicious apples and iced water dispenser in the lobby. Check the room prices close to arrival date. Prices change often and they might be lower than your original reservation. They lowered our price when I checked on line and found it less expensive the day before we were to arrive.

"Beautiful"

5
20/11/2017

Very Beautiful and clean hotel. Room I had was a little small BUT I am fine with that as long as it is clean and the room was VERY CLEAN and we had a beautiful view of the courtyard. Hotel is only a 5 minute drive from the beach and just a couple minutes to downtown area/restaurants. We walked to downtown area one evening and it was nice 15 min. walk and the area felt safe and nice.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback, we are glad to know you enjoyed your stay with us. We are looking forward to serve you again in your next visit to the beautiful town of Carpinteria. Once again thank you and we hope to see you back soon.

"Comfortable Hotel/ Restaurant Disappointing"

4
17/11/2017

We have used Best Western Plus hotels on several holidays in the USA. This one was smaller than others we have stayed in but it was clean and the staff were friendly and helpful. Our room was on the ground floor at the front of the hotel so we did not experience any noise from the highway. We ate in the restaurant, Sunset Grill on one occasion which proved to be a real disappointment. I was given the wrong meal and after some discussion it was removed and a short time later the correct meal arrived. It was inedible, the potatoes were cold, the vegetables were undercooked and cold, the chicken was barely warm. I mentioned to the server that the meal was inedible but there was no response so we paid and left!!

"Exceeded expectation "

4
16/11/2017

This little Best Western was a hidden gem. A great surprise. It's clean and seems newly renovated. The front desk was so helpful. The location is close to the Main Street where all the shops and restaurants are. They even have an on-site grill. The price is extremely affordable so we were expecting to get what we paid for but It was beyond expectations.

"Only if you absolutely have to"

3
15/11/2017

I have been a member of the Best Western loyalty program for decades and generally I am positive about the accommodations. But not this time. We booked a week here for October 2017, a quiet week, well ahead of time. The booking was made through my profile at the Best Western website, so it was a regular price and not through a second tier agency. When we arrived they had only one room for us. A small room right next to the pool. We asked if we could move and were told it wasn't possible today, but maybe tomorrow. But the news was the same the next day. Further more, the room did not get serviced. Probably because it is so small, hidden from view in the hallway. They did, with some complaint, service the room before we went out for dinner, but it was grudgingly done. I wouldn't stay here again. Try somewhere else.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Onbehalf of our entire team i would like to apologize for the bad experiance that you had at our property. We are really sorry that you had to experiance this at our property. We appreciate your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again thank you and we hope to see you back soon.

"Friendly staff make it worth it."

4
10/11/2017

Cute hotel in Carpinteria just off the freeway. Beautiful and inviting courtyard. On site restaurant with decent food and friendly servers. Rooms are outdated, but clean. The bed wasn't the most comfortable but room was large with a shared balcony. The staff is very friendly and professional. I was given a room across from the elevator and near stairs and wanted to change and they were very accommodating. Small pool and hot tub. On site parking. Hotel is near freeway but the noise isn't too bad.

"Delightful Venue"

4
08/11/2017

Carpenteria is not exactly a tourist stop, so we were impressed with the beautiful building and room. The on site restaurant made for a real breakfast rather then the package items of other hotels. We have friends in Carpenteria and will definitely stay here again.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us we really apprecite all of your nice coments as well your feedback, we are glad to know you enjoyed your stay with us, we are looking forward to serve you again in your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon.

"Convenience. Sort of."

3
08/11/2017

This hotel is convenient for our business, so we've stayed there a couple of times. Last stay was marred by HORRIBLE electrical problems. Phones didn't charge overnight, after working fine when first plugged in. Refrigerator needed maintenance to get working, and then it froze everything for 2 days with constant adjustments. Ice machine is in the central courtyard and not convenient for anyone on the first floor, it seems. Oh, and avoid the in-hotel restaurant on the 3rd floor. It may seem convenient, but it's average bar food AT BEST.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us. Onbehalf of our entire team i would like to apologize for the bad experiance that you had this past stay with us. This issues mention above had been adreess directly to our maintence team. We hope that you will consider to stay with us again and give us the oportunity to serve you in your next visit to the lovely town of Carpinteria. Once again thank you for staying with us we hope to see you back soon.

"sort of Nice"

3
08/11/2017

Convenient, clean and little noise, (i e traffic and room above) The front desk was efficient and friendly. The bar/lounge had excellent food. The bar tender was a bit indifferent though, she could of been a little more attentive.

"Decent accommodations and reasonable price"

3
06/11/2017

Nothing really memorable about this hotel. Just decent, clean, and nice staff, good food and easy location. If you are looking to get through the night you'll like it and the lobby is updated and good coffee in the am complimentary until 7am...thats my only real complaint..why take the lobby coffee bar and start charging for a fresh cup at 7?? Just keep it in the lobby for guests wondering from their rooms.

"Great stay"

5
05/11/2017

The service was very nice. The room was nice and clean. The check out was fast. The overall location is in a nice area. Th hotel is very clean and beautiful. The trees on the property is nice. I had a great experience.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback and all of your nice comments. We are glad to know you enjoyed your stay with us. We are looking forward to serve you again in your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon.

"Great place to stay!"

5
02/11/2017

We stayed at this hotel for 3 nights and had a great time. The courtyard looks like an oasis and puts you in a relaxed mood right away. The hotel is close enough to Santa Barbara's main attractions if you don't mind a short car ride. Same goes for the beach. It's a great alternative to overpriced hotels in the region. The rooms offer all the comfort you would expect. We had a great time here and we strongly recommend this hotel!

" No Happy Campers here in our camp"

2
29/10/2017

It's a sad story to tell, but someone has got to tell it.... so here goes: It all began with hopes of a lovely outside property. A beautiful white building with dark brown wood balconies and almost an European feel. The lobby is lovely with a spiral staircase up to the second floor. But this my friends is the cover and we all know one cannot judge by that. Our room bestowed upon us did not have the common balcony. Additionally, it came with an odor we could not describe. It might have been from the fact that this is a handicap room (we did not request) and someone was not as clean as... well you know what I mean. Nothing ever felt truly clean. Well as some of you know, I do frequent the gym. To my initial surprise, their were no Clorox wipes or alcohol rub. Both were out. To top that off the water cooler provided was not functioning. And to Top that off, Frank Sinatra and Doris Day were serenading me to sleep form the tunes on the speaker. What??? Luckily the equipment worked just fine. But the real SHOCKER came when I went to grab me a towel and mouse poop: Yes you read me right... MOUSE POOP fell out from the middle. Yikes!!! I did find a towel that lacked this treasure. After my workout, I went to inform the front desk that they might have mice. The assistant manager told me: Well I don't see how that's possible when there is no door to the outside. I told him that there was a door and w/o weather stripping on it. He just looked at me puzzled. I returned to the room to get ready to shower. Now guess what my partner and I found in the sheets??? More mouse dung. Omg!!! I wasn't sure if it fell off of me or was there all along. Still my partner found more in her bath towel. Sure enough, the laundry is situated near the parking lot doors which the staff leaves open. My partner went to the front desk to discuss the health hazards of poop in our towels. The assistant manager offered to have our sheets cleaned in our room. BUT no apology to her. He later apologized to me. He asked if we wanted to check out. Since we had only one night left, we said no. But what a surprise, no offer of compensation. Cray cray. Sleeping with mice and drying off where they hung out???? I'm like, not exactly on my agenda. When we went to check out today, a different manager said they checked the towels and said it wasn't poop at all, rather "strings" from other laundry items. NOT!!! I'll post some pics and my partner grew up between a ranch and a farm. She knows. What we don't get is the attitude and denial. That's the part that's upsetting. Don't come unless your okay with it all. Others posted here about the roaches. Mice? Roaches? Omg!!!! Sleeping with these devils. Ugh.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we really appreciate your feedback. On behalf of the entire team, we are sorry that you had to experience this at our property, After you concern we went ahead and checked at the gym with no traces mouse feces, all tho we found black threads on the sheets from your room. we as well checked in housekeeping and we did not found anything. This is the first time that we had this problem and we want to make sure is the last time. We appreciate that you took the time to tell us about your stay, out team works hard to serve and make our guest happy and conformable, we hope that you would consider staying with us again in your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon. Best Regards. Management

"Very nice hotel near great beach"

5
22/10/2017

Carpinteria is our favorite beach so we appreciate having this very nice hotel when we stay here. We can shop in Carpinteria, walk on the beach, play in the water, and even drive in to Santa Barbara for a movie and more shopping.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us and for all of your nice comments we are glad to know you enjoyed your stay with us and the beautiful town of Carpinteria. We are looking forward to serve you again in your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon.

"Mildew/mold"

1
21/10/2017

Avoid this hotel !! When you have to find a drug store for nasal spray in order to sleep you shouldn't stay there !!!! Cob webs hanging off plants ! Serious mold/mildew problem ! Staff offered to clean room and/or change room but after checking out 5 other rooms the front desk clerk admitted she's had other complaints ! Needed to be in the area but left early cause it was too much !!!

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Margaret Campion, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are really sorry that you experience this at our property, Our housekeeping team have inspected the room deeply and they did not find any abidance of mildew/mold in any of the rooms that you had mention. This is the first complain that we had regarding mold issues, we are really sorry that this happened to you. To show a gesture of our generosity we will be applying 20% Off your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you for staying with us and we hope to see you back soon.

"Good but could use improvement."

4
16/10/2017

Staff and general upkeep were good. Got a good night's sleep. However, for the cost I would expect more updates and maintenance, particularly in the bathroom. Ours was very outdated and had missing tile.

"Tranquil and Serene"

5
14/10/2017

You will be amazed at the beautiful courtyard setting at the hotel. The fountain and Spanish courtyard provide a very relaxing setting to experience. The entire staff are friendly and helpful & the restaurant serves delicious food. It is the perfect place to unwind.

"Pleasant surprise "

5
13/10/2017

Wasn't able to obtain a Best Western reservation in San Barbara for 1 night as we passed through to LA. Fortunately, one hotel recommended Carpinteria and the Best Western Plus. One reviewer, thought it was over priced for being right off the highway...the whole quaint town is right off the highway. The hotel was a great location. Very convenient to walk downtown, people watch, grab some tacos and follow with a scoop of ice cream! Reasonable Friday night rates. Being platinum members, we were upgraded to king suite and given the welcome bag and 500 extra points. Room large and clean, bathroom was a little dark and dated in comparison to the rest of the tastefully decorated cathedral ceiling suite but clean. Only staying one night but well worth the stop. One minor thing, no continental breakfast as we've become accustomed to at BW but looking forward to a walk on the beach with a pastry and coffee in the morning! Not a a bad start to the day, right!

"Stay at this hotel at your own risk"

1
13/10/2017

On October 4, 2017 I was a guest at the Best Western in Carpinteria when a fire began. Firstly, the fire alarm, which sounded more like a doorbell than a fire alarm, sounded in the hotel for approximately one minute before turning off. Due to the extreme brevity of the alarm, I did not realize that there was an emergency in the building. It was only after looking out of my hotel room door, which was only a few doors down from the fire, did I realize that a fire had started due to the smoke that was billowing from the area. Secondly, I was not told to evacuate the building for some time. I called the front desk to ask if I should evacuate. It was not until approximately ten minutes after the alarm bell rang that someone came to my door and told me to leave the building. Upon arriving in the parking lot, there was no manager to assist guests. In fact, only a group of cleaning staff was outside of the building. I eventually left the parking lot but only after approaching a fire representative and asking if it was possible to drive past the fire truck that was blocking the hotel's only entrance. The next day I walked past the kitchen, where the fire supposedly started, and observed employees preparing food there. I was not offered a reduction of my bill or any other settlement from the management of the hotel even though I lost use of my hotel room and was severely inconvenienced. Upon checking out, the woman at the front desk asked how my stay had been. I responded that there had been a fire to which she shrugged and said that it couldn't be helped. This response was unacceptable as was the entire ordeal.

"Visiting from Australia"

2
13/10/2017

This place looked grand upon entry but the room was a let down. It was dirty under the bathroom vanity (massive hairballs caught up under the pipework) and in the shower/bath but the biggest let down was the additiinal rollaway we requested. The mattress felt literally like a slab of springs covered by a piece of thin fabric. IF there was any foam or padding between the fabric and the mattress structure, it was obviously ridiculously disintegrated. No other rooms available so we sent it back and had 3 of us sleep in the same bed. Missing artwork from the wall as per photo. Restaurant was good food though.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate you feedback. On behalf of our entire team I would like to apologize, we are really sorry that you had this bad experiance in our property, the issues that you mention above have been adress directly with our housekeeping team as well to the maintenance department. I am very happy to informed you that we are making renovation in all of our guest restrooms; we are hoping to be done with this project by the end of this year. I hope that you would consider to stay with us again and give us the oportunity to serve you again in your next visit to the beautiful town of Carpinteria. Once again thank you and we hope to see you back soon.

"Cute little surprise in Carpinteria"

5
08/10/2017

Cute little surprise in Carpinteria! My husband and I decided to take a last minute jaunt to Santa Barbara which is only an an hour and half away from our home. Literally that same afternoon booked this hotel in Carpinteria within hours of leaving. It's only 9 miles south of Santa Barbara and just off the freeway. We only booked one night because it was just an overnight getaway. The hotel is right off the freeway so very convenient. It's an old mission style building with white stucco and dark brown wood exterior which lends to the total ambiance of the hotel. There is an inner courtyard surrounded by 3 stories of dark brown wooden balconies and red umbrellas on the first floor. Most rooms shared their balcony with another room but it is large enough to give you a sense of privacy. Our room faced the courtyard with a king sized bed. It was a very simple and clean room but also had that same mission style feel with slanted wood beam ceilings. It had a very nice size mini fridge and tv. Our 3rd floor room was also on the same floor as the lounge restaurant which was also well appointed with white leather chairs and bar. We took advantage of their nightly happy hour and for drinks but not food - although the menu looked good and so did the food other customers were ordering. We opted to have a dinner at a restaurant half a mile away near Linden Street which is the street into the state park beach lined with stores and restaurants. We decided to walk the half mile to the restaurant. This was also a nice feature of the hotel being in close proximity to the beach and main drag in Carpinteria which is a quaint little beach town. We ate at the Nugget which was a disappointment due to the poor service and lackluster food. The one in Santa Barbara may be better. After dinner we went into the Palms Restaurant for a nightcap. I had a crab cocktail too which turned out to be great! Unusual restaurant where you grill your meat at a center community grill. Have to try it next time. Palms was a local hang out since there were young and old patrons alike. We walked the Carpinteria beach the next morning before getting breakfast at the Summerland Beach House restaurant which was incredible. We checked out of the hotel and headed to Santa Barbara. We wished we stayed and longer and will definitely come back. This hotel had a great overall atmosphere and location. Highly recommend it to anyone for a weekend beach retreat!

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for all your nice and kind words, we really appreciate your feedback, our entire team works really hard to make our guest happy and comfortable, we are looking forward to serve you again in your next visit to the beautiful town of Carpinteria. Once again thank you and we hope to see you back soon. Best regards, Management

"Short One Night Stay"

5
04/10/2017

This is a very cute Spanish style hotel with lots of character and a very lovely courtyard with a water fountain. Easy access on/off the freeway. We stayed one Thursday night during a family reunion. Staff let us check in a little bit early. The King bed room was very nice - on the small side, but well designed and equipped. Bathroom lighting was bright, shower pressure good with Pantene shampoo/conditioners and generous counter space. Coffeemaker was in the bathroom. The mini fridge was a good size and cooled quickly. Reading lamps bright. Bed a bit soft for my taste, but I slept well. Several outlets in bedside lamps and on desk. A/C cooled adequately and wasn't too loud. We had an end room facing the street. It was fairly quiet except for the sound of the occasional train whistle. We were able to enjoy some quiet family time with a bottle of wine on one of the public balcony tables. We enjoyed a very decent breakfast in the coffee shop early the next morning prior to checking out. I would recommend this hotel and would definitely return here on future visits to Santa Barbara. Much more affordable than in Santa Barbara proper.

"Comfy Kat"

4
02/10/2017

Very nice, clean, probably the best in Carpenteria. Needed a place for an event in town. It was comfortable and feel good. Great little restrarant bar upstairs also. The website was misleading and gave us a “garden room” with no patio, but all other garden rooms had a patio, so they did change our rate after a bit of protest.

"Beautiful oasis"

5
30/09/2017

I can't say enough good things about this attractive hotel and its staff. The hotel is right off a freeway exit for Carpinteria, but the water fountains in the inner courtyard mask any noise from those rooms facing that lovely space. Our double-queen room was spacious and tastefully decorated and included a small lanai with two chairs and a table overlooking the courtyard. . Food and atmosphere in the dining room were wonderful. We spent five unplanned days here due to an unforeseen medical situation, and everything exceeded our expectations. This is the nicest Best Western we have stayed in, and we've been to many. We highly recommend this Carpinteria jewel.

"Nice but expensive"

4
26/09/2017

A nice place but hwy 101 noise on third floor. Staff is friendly but no complimentary breakfast like Goleta! This is a very expensive hotel for what you get especially when you have to stay 3 night minimum before you can use your BW membership points...

"Cozy home base in Carpinteria"

4
26/09/2017

We stayed here along with many of our extended family and friends over the weekend leading up to our wedding. The rooms were simple and clean, and the hotel staff was very nice. There is no complimentary breakfast, but the restaurant was serviceable. Our favorite feature of the hotel was the garden courtyard. We all hung out there together often and it was very comfortable. The location is walking distance or a short drive away from all the good stuff in Carpinteria, and is a good home base if you're heading up to Santa Barbara.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback, we are glad to hear you enjoyed your stay with us, we are looking forward to serve you again in your next visit to the beautiful town of Carpinteria. Once again thank you and we hope to see you back soon.

"comfortable"

5
25/09/2017

this is an excellent hotel. a group of us stayed in rooms and were very comfortable. the only flaw is a lack of signs to find the whirlpool spa. It is accessible only from the parking lot on the side of the building, not next to the pool. It is located approx. 1/2 mile from the main street (Linden).

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback. we are glad you enjoyed your stay with us, thank you for letting us know about the lack of signs you have address this issue directly with our maintenance manager. we are looking forward to serve you again in your next visit to the beautiful town of Carpinteria. Once again thank you and we hope to see you back soon.

"Good place for an overnight stop"

4
21/09/2017

The Best Western in Carpinteria is a good spot for an overnight stop on the way up the coast. The accommodation was a lot more affordable than Santa Barbara which is just 15 minutes up the road. The hotel itself is dated but clean and comfortable.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback, we are glad to know you enjoyed your stay with us, we are looking forward to have the opportunity to serve you again in your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon.

"Beautiful exterior; outdated bathrooms. "

2
20/09/2017

The exterior of this hotel is unarguably beautiful, as well as the lobby, foliage and landscaping. But the rooms and bathrooms I was greatly disappointed to find far from the same. I was very uncomfortable with the cleanliness of my bedsheets and the very outdated counters, showers, and floors of the bathrooom. To me, it felt like 2-star hotel quality and I thought I was paying for 3-star. The experience of my trip took a toll, as well as my sleep. I won't be revisiting this hotel unless they update their rooms and service standards. For this, I give them a poor rating.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Jessica, Thank you for submitting your review. We greatly appreciate your comments and concerns. I want to let you know that we have a bathrooms renovation scheduled to remedy all the items you mentioned and more. I hope you give us another chance to make it right. Best, Management

"Not Good"

2
15/09/2017

Guest service at this hotel is the worst. General Manager was never available and the managers were rude and were no help at all. I had mold in my room and housekeeping manager was saying to his staff how demanding I was and what a jerk in Spanish. My wife and I had dinner at the sunset grille and food was terrible. The manager was no help and we could not understand what she was saying. She tried to speak English but it was obvious she could not communicate with us. Finally the bartender Erika came over and took care of everything. Not sure why she is the manager and not Erika.

"Beautiful hotel with easy access to downtown and highway"

4
15/09/2017

We visited Carpenteria for the first time this past weekend for a family wedding. The staff at this location were friendly and helpful. The hotel was well maintained with beautiful flowers all over the grounds. The restaurant on-site offered delicious breakfast and dinner. The servers were attentive and nice.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Lindsay, Thank you for your kind words. It is very rewarding to know that you had a great time in Carpinteria and that we were able to meet your expectations. We are looking forward to seeing you back soon. Best, Management

"not good not bad"

3
14/09/2017

for $135/ per night I expected a clean bathroom. Other than that the property was functional. I still dont understand rooms with patios or balconies that don't allow smoking''. People were nice and the location is good. Not many choices in the area

"Overpriced"

3
11/09/2017

The hotel is beautifully landscaped but that does not fullfil all needs at a hotel. The staff was not helpful. They did not go out of their way to be helpful. The person at checkout claimed he did not have the code to apply a travel card. We had to return to hotel to hotel later in the day get a final bill. This location does not provide breakfast. First time at a bw where breakfast was not provided. Definitely reduced.

"Clean, Friendly, Close to Beach"

5
11/09/2017

I stay here regularly for grad school sessions. The staff are always very friendly. The rooms and hotel overall are always very clean. Courtyard view rooms are beautiful. I take advantage of all amenities: lounge/restaurant, fitness, business center, jazuzzi, and pool. Location is a more mellow part of Santa Barbara. Walking distance to the beach with a few restaurants and shops along the way. There's a Farmers market Thursdays during the summer nearby.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate you feedback, we are glad to know you enjoyed your stay with us, our staff works hard to make our guest happy and comfortable, we are looking forward to serve again in your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon. Best Regards -management

"Carpinteria"

4
07/09/2017

Hotel was very nice and clean, and the service was very good. The location was good. I thought the price was very high for a Best Western Hotel but kept it since I thought it included breakfast. However, it did not.

"Beautiful hotel lobby and grounds"

4
05/09/2017

We stayed for 1 night of Labor Day weekend. Room was fine. Only drawback was the noise from the onramp and highway next to the hotel. Ac fan blocked some of noise & husband slept fine; I was up & down with the noise. I'd stay again, but only if I could get an inside, courtside room. We didn't try the restaurant (brft & dinner only), but menu looked good.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Karen, Thank you for submitting your review. We greatly appreciate it. We are looking forward to seeing you back soon. Best, Management

"Clean & Cute"

4
04/09/2017

I enjoyed my stay. It was just for the night but the room was very clean. The bed was amazingly comfortable. The air conditioning had a fan that I could run 24/7. This is hard to find but helpful for ppl that normally sleep with a fan. There was also a courtyard that was super cute with a fountain. My only complaint was that there was a strange smell in the hallways.

"Dissatified with my experience at Best Western Carpinteria"

3
03/09/2017

We booked five rooms and the rate for two of the rooms was $20 per night more expensive and the Manager Daisy Velasco would not correct the discrepancy so our team will stay elsewhere for upcoming trips to the area.

"cheap and hard mattress"

3
02/09/2017

This motel tries to give the appearance of being upscale but it doesn't cut it. There are too many disfigured (run down) in appearance and dysfunctioning aspects, appliances, the safe, the lights that are motion sensored which keep shutting off when you are trying to get work done, etc. The restaurant food is good and the service has greatly improved in the last year. I have to stay here due to proximity of my trips, but not my first choice.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Madhuri3, Thank you for submitting your review. We greatly appreciate your comments and concerns. On behalf of the hotel staff, I want to apologize for not exceeding your expectations during your stay. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. I hope you will give another chance to make this right. We are looking forward to seeing you back soon. Best, Management

"Needs Work, and Over Priced."

2
31/08/2017

They have a really nice Courtyard , Unfortunately all the tables and seats are only for the Court yard rooms.. The rooms really need some sprucing up, It was clean and I suppose that's what matters however for the money you would expect more, the room was the smallest I think I have ever stayed in, the bathroom was ridiculously small with cracked floor tiles and the look of needing a serious amount of work. The room was extremely noisy, between the Freeway, Santa Yanez Blvd and the employees power washing different things in the parking lot kind of trashed the idea of sitting on the balcony with a glass of wine and enjoying some peace and quiet. Carpentaria is a nice place to visit, but I think you can do better in finding a place to stay..

"A day out in Carpinteria, Ca"

5
31/08/2017

In a beautiful ocean side city there's Carpinteria, California where the beautiful Best Western Plus sits. If one is just passing by or needing a place to enjoy with the family this is your place. This property is very well taken care of from it's immaculate interior and exterior along with their professional staff. I highly recommend this Best Western.

"Be aware, uneven experiences, and check your bill"

3
26/08/2017

Finally found my notes from our February 2017 stay and from recent reviews seems not much has changed. We asked for a quiet room and our room was on the first floor near the pool and spa, which was quiet unless someone was using them. There was poor soundproofing between the floors and someone walking across the room upstairs was even disturbing, not to mention the party that jumped and thudded until 2 am. Our room was outdated but was told the bathrooms were being redone this year. When we checked in, the clerk mentioned that there was a restaurant on the third floor, but didn't mention the bar, which was nice since it was a rainy weekend and we didn't want to go out. Service for breakfast was very slow--took 20 minutes to be served lukewarm eggs and there was only one other couple in the restaurant. The next day service was better. It's pricey for the convenience--$35 for two breakfast orders and coffee. As others have mentioned the lobby and the courtyard are very nice, and our room was larger than expected. When I checked out, all the nights were different rates, and one was much higher than expected. When you reserve ask for an e-mail confirming each day's rate, not just a summary.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best, Management

"Not too good! Appliances either does not work or requires complex operation"

2
24/08/2017

We stayed there for 3 nights and were not really impressed by the service. The appliances were mostly either very old or were not functioning properly. The coffee machine requires special instructions to get started, the AC was malfunctioning, TV remote control was not working. We ordered ICE in our room and they forget for 45 minutes. Server is definitely not good and they are not willing to make their customers happy.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Upgraded and surprised"

5
19/08/2017

Upon arrival, I was told that I had been upgraded to a suite. I was happy about that but when I saw the room I was in disbelief of how nice the room they upgraded me to was. It was like a one bedroom apartment or time share. The bed was so comfortable I overslept but I was very rested and happy when I arose. You people made me one happy camper. Thank you.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback, we are glad you enjoyed your stay with us, we work hard to make our guest happy and comfortable, we are looking forward to serve you on a future visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon.

"Not recommendable"

2
15/08/2017

Family of 5 stayed in a suite one night. We were not very happy with our stay. There were grease on the counter in the kitchen, and the matresses on the sofa bed and on the roll out bed were really terrible! You could feel the matress springs with your hands. Image how it was to sleep on them. You really should try to lay on them yourselves so you know what you offer your customers :( Actually I want my money back. The room was next to the laundry room, so it felt like we had been put in the basement. Not a good feeling. We had dinner in the restaurant, and it was ok. We understand why we were almost alone. But the waitress did her best to help us out, so that was the best part of the stay. Parking and wifi is free.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A little gem of a Hotel"

5
15/08/2017

A quality 3 star family hotel, great for a short stay with kids. Excellent proximity to Santa Barbara, great value, lovely rooms with a balcony, great central gardens, pool is small but functional for kids.We stayed two nights, having a restaurant on site in very useful, breakfast was great dinner was good. Wine and beer available.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback. we are glad to hear you enjoyed your stay with us, we hope to see you back soon in your next visit to the beautiful town of Carpinteria.

"Short, sweetest, stay cation ever!"

5
14/08/2017

Had a few days to play, not far from home, with my bike, book, knitting, sew, and room to play, explore and what the beach. Carpinteria, CA is a delightful place. The people are so nice, so real and down to earth, there are many restaurants to pick from and excellent cuisine. People, family, children, pet friendly no less. And a Farmer's Market on Thursday afternoons, summer family movies under the stars Thurs. nites, concerts at the gallery on Linden, the 3rd Friday of the month. The beach is comfortable, safe, easy, beautiful at dusk, great bogey boarding and so many colorful people on the beach, took me back to childhood, in Huntington Beach, CA. We had a marvelously sweet time and will return. The Best Western staff were excellent, my room big, clean, comfy and spacious. The setting is quite visualizing pleasing and with lovely courtyard.

"Make sure you're on the second or third floor"

3
14/08/2017

Had 2 rooms for 4 nights. Stayed there while some other family members camped at the beach and more were in a beach front condo. Decided to jump in on the fun a little to late to book anything closer to the beach. It's not far from the beach, but parking can be difficult near the beach in the summer. We were happy to have second floor rooms with a balcony. The fresh air was great and the extra sitting space was nice for the kids. A cousin had a first floor room, next to the laundry, and complained about the noise and how there was no outside access. The pool is SMALL and the hot tub SMALLER (3 person capacity). We thought a nice hot tub after the beach would be fun, but it was just so small and the jets didn't work, so we only used it one night. The restaurant was tasty, but kind of pricey too. There are a lot of places to eat though. We walked to a tasty Mexican restaurant down the street, Delgado's. There are also tons of places for food on the main drag, Linden, leading down to the ocean. The shower in one of the rooms was almost impossible to turn on. My mom, who has arthritis in her hand, couldn't do it. I thought I was going to pull the thing out of the wall, but it eventually turned on. It's conveniently located for a beach hotel. It's in an attractive old Spanish style with a lovely courtyard in the center. The staff was friendly and helpful. I would stay there again if going to Carpinteria, but definitely make sure to get a room with a balcony.

"Worst Night Ever"

2
14/08/2017

The bed was so uncomfortable with heavy bedding, and stiff pillows that we had a hard night of sleep. Did not offer breakfast buffet but the restaurant food on the third floor was good, well priced with excellent service.

"Loud but spacious"

3
10/08/2017

The rooms located in the back are right next to the highway and it's really loud. Not even the noisy AC helped and we spent 3 sleepless night. Otherwise it is a nice hotel with great staff and close to the beach.

"Very dirty and rundown"

2
09/08/2017

The room was dirty, there was a strange dampness in the air, and the tub did not drain. The room was dark and had cracks in the plaster. Additionally, the wifi was abysmal. We did not report these conditions because we were only there for one night and spent most of the time out of the room. However, I would not stay there again. On the positive side, the staff was friendly and welcoming when we arrived and friendly when we checked out. They were accommodating and allowed us to check in early (which was helpful as we were coming from out of town and wanted to shower and rest before we went out to meet the rest of our group). My only negative comment about the service was that they took a very long time to respond to our request for additional towels in the room.

"Best Western Plus, Carpinteria, CA"

5
09/08/2017

The Best Western Plus Hotel in Carpinteria, CA is excellent. This hotel has excellent amenities: Pool, Restaurant, Beautiful and Relaxing Courtyard, Fluffy white towels, soft sheets, impeccable rooms, and excellent customer service. A truly comfortable and pleasing stay ... you won't be disappointed!

"Adequate"

3
05/08/2017

Clean functional rooms, comfortable bed which is the most important thing. Unfortunately our room was next to the freeway and so was very noisy-they couldn't move us. Good location for the town and beach. Swimming pool very small. Breakfast was not good - orange juice should never have foam on it!!!

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, I'm writing to thank you for taking the time to bring this matter to my attention. Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken.here's no excuse for anything less than complete guest satisfaction. That's our goal. Once again thank you and we hope to see you back soon.

"Great Value; close to Santa Barbara"

5
04/08/2017

Great Value for the area, friendly staff, close to beach and convenient to other locations. My son was attending a baseball camp at nearby Westmont College. If he is fortunate enough to attend school there we will be staying at this location in the future.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, thank you for all of your nice comments, we are glad you enjoy your stay with us, we work had to make our guest happy and comfortable, Once again thank you, we hope to see you back soon.

"Good Sleep"

4
03/08/2017

Slept good. Had expected breakfast. I also lost my wallet in the room and they mailed it back to me. Nice people. Beach Town. Nothing to complain about. Surfing in this town is below average. It is better than going to Santa Barbara

"Great Place Near the Beach"

5
01/08/2017

Property was clean, close to restaurants and store (restaurant/ bar on the property, staff very friendly. Only complaint would be the tiny pool, but the beach is less than 5 minutes away so not really much need for it. The double bed room was comfortable enough for 2 adults and 2 children. I would definitely stay again.

"Looks pretty on the outside. In need of updates"

2
01/08/2017

I didn't have a huge expectation of a Best Western but the outside of the property was pretty nice and we figured it couldn't be that bad considering what we paid for it. The room was pretty straight forward; no frills or thrills. The bathroom was awful. The tile on the floor was coming up. The water went from hot to cold to hot randomly. There was no fan so if you took a shower that was slightly warm it fogged the whole bathroom up. The beds were ok. The A/C worked well. I probably wouldn't stay here again but to each their own.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Julie, On behalf of our entire staff, I want to apologize for not exceeding your expectations. We are always working on improving our hotel, therefore, your comments and concerns are greatly appreciated. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best, Management

"Hotel stay"

5
28/07/2017

The hotel is close to the beaches. It's near the freeway, but we heard no traffic noise. The Spanish style décor is well done. The courtyard rooms are pretty and quiet. The pool and spa could be bigger, but you're there for the beach.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Dan, Thank you for your feedback. We greatly appreciate your comments and kind words. The principal goal of our hotel is to provide exceptional customer service, therefore, we are happy to hear you enjoyed your stay. We are lookign forward to serving you again in the near future. Best, Management

"Great hotel and service"

5
24/07/2017

I have visited this hotel before and it always works well when traveling to the area on business or for personal time off in the area. Carpinteria is a nice slow lifestyle and great place to visit. Love the courtyard area at this location to sit and relax. Enjoy breakfast in the restaurant or a cool beverage after hours.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback. we are really glad to hear you enjoyed your stay with us, we work had to make our guest happy and comfortable therefore your we really appreciate all of your nice comments, we hope to see you back soon in your next visit to the beautiful town of Carpinteria.

"Nice Hotel"

5
20/07/2017

Very pleased with the overall appearance of the property and the friendliness of the staff. The location was easy to reach despite the area. I would definitely staff again and I would also recommend to my family and friends travelling to the area.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear briankH7620BH, Thank you for taking the time to review our hotel. We are delighted you enjoyed your stay with us! We value you as our guest and look forward to welcoming you back, family or friends travelling to the area.

"No go"

2
19/07/2017

It was all fun and games when we got here. I did advance perchance so was told I will be charged only $50 on my credit card for any damage. Ok good so far right. Day 2 of our stay I checked my bank and what do I see? A 180 and 230 pending charge from the best western. But why? There was only going to be that $50. So I called down to the front desk and the girl who helped me was so nice, she was new so she would have to ask the manager. The manager that was on shift NEVER got on the phone to help they just had this poor girl run back and forth confused like me. My husband ended up going down there to talk to him and come to find out the advance perchance is just som bs game they play. They didn't take the money out when we reserved the room, I guess I'll just not assume that advance perchance means that ur purchasing ur room in advance. ANYWAY that was the big one but there was also dirty halls and the bathroom smelled like a port-a-potty. The pool is the smallest pool I've seen for a hotel. I think a kids pool is bigger from target and if you dare go to the hot tub you will find the worlds smallest hot tub it's like the built it just to say they had one. Yikes

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear kkygar, Thank you for reviewing our hotel. Please call the website you had booked your reservation with for further clarification. We do operate with 3rd party websites and some offer the Prepayment option, some do not. We apologize for any confusion this may have caused. Many guests enjoy our proximity to the ocean and our heated pool and Jacuzzi at cooler times of day. We do value you as our guest and hope to be able to offer you a more superior experience in the future.

"Not in the Best Western tradition/value"

2
17/07/2017

price gouge on weekends. No complementary coffee, etc. for early risers. Does not have the wonderful complementary breakfasts provided by the many Best Westerns we have stayed in for many, many years and trips.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear D5651RHwilliamm, Thank you for reviewing our Best Western Plus here in Carpinteria, CA. We value you as our guest. We do offer a full service bar and restaurant for both Breakfast & Dinner options, including Room Service. Although, slightly different than other Best Westerns, many of our guests enjoy the value of these options. We do provide complimentary coffee until 7am each day in our Lobby, before our restaurant opens. Hopefully, we will have the opportunity to welcome you back to our location to serve you again. Thank you.

"Friends and Family Wedding/Birthday Celebration"

5
16/07/2017

Awesome Hotel! Staff and accommodations are excellent! We had a great stay! Definitely recommend this hotel! Close enough to walk to the beach and downtown Carpinteria. Spa could be bigger that would be my only complaint.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate your feedback. we are happy to hear you enjoyed your stay with us, we work hard to keep our guest happy and comfortable, we really enjoy reading all of your nice comments, we hope to see you back soon in your next visit to the lovely town of Carpinteria.

"Great place to stay"

5
12/07/2017

I have stayed at this location many nights for business. Great staff and restaurant is very convenient with great food and drink. I would highly recommend the Best Western Carpinteria Inn for a comfortable restful stay.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us we appreciate all of your nice and kind comments, we work hard to make our guest happy and comfortable, we hope to see you back soon in your next visit to Carpinteria.

"Roaches"

1
11/07/2017

Roaches... all over the bathroom and room. Front desk staff unwilling to help. No other room or compensation offered. Front desk staff was both rude and matter of fact about the situation and did not offer as much as an apology. It really sucks because we have come here for years and only had good experiences. Sad.

"Good place"

4
08/07/2017

Good spot, rooms are ok. have to drive a little ways to grab something to eat. bathrooms were average to below - tile on floor was broken, all jacked up. Other than that it's fine for what I needed it for.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear andrewbT6238ZS, Thank you for staying with us. You are a valued guest and thank you for taking the time to review our hotel. We will quickly work to fix the issue you experienced. Please accept my apology on behalf of our entire team. We hope that you will stay with us again once our bathroom renovations have been completed.

"Wonderful location, clean rooms, and professional friendly staff"

4
06/07/2017

Will return again and again. Carpinteria is a friendly and welcoming beach town. Santa Barbara is a fifteen minute drive, with Solvang and wine country just a little over an hour away. One outstanding feature of this Hotel is the beautiful inner courtyard, shld you choose such a room. I fully recommend it!

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear williamgI4460OR, Welcome back! Thank you for taking the time to speak about your enjoyable stay with us. You are an important guest to us and we are delighted you liked the Tropical Courtyard. We look forward to welcoming you back here in Carpinteria, CA.

"Great Hotel"

5
04/07/2017

We have stayed at this hotel multiple times and we love staying there. Beautiful courtyard, friendly staff, excellent on site restaurant. Great location. Clean rooms with comfortable beds. Unique decor both inside and out.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for staying with us, we appreciate all you kind and nice comments, we are glad to hear you enjoyed your stay with us, we hope to see you back soon in your next visit to the beautiful town of Carpinteria. Once again thank you.

"Affordable Hotel with Fine Staff"

4
03/07/2017

I stay at this hotel on a regular basis so it almost feels like a home away from home. The rooms are not fancy and the building might need some upgrading, but this is a clean and relatively attractive property with excellent staff. If you are sleeping on the freeway side, consider the hum to be white noise. Try for a room facing west or east.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback. your nice comments are highly appreciated. we hope to see you back soon in your next visit to the beautiful town of Carpinteria.

"Very Nice"

4
03/07/2017

Check in was smooth. There are some side and back entrances that make it easy to take luggage from your car. The location is about 10 minutes south of Santa Barbara just off of the motorway. We had a ground floor room with a glass door that opened into a beautiful courtyard. The only problem is that you have to leave the door open because it locks if you close it and your key will not let you back into your room. Beds were very comfortable and had four pillows on each bed. There is a restaurant and bar at the hotel.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear deborah r, Thank you for taking the time to tell about your experiences with our hotel. We value you as our guest. Our location and tropical courtyard are often favorites, as you mentioned. Should any of our guests have any issues with keys or door entry, we do provide a 24hr staff to assist. We look forward to welcoming you back to stay with us again soon!

"Nice courtyard"

4
03/07/2017

Nice rooms, balcony or patio. Bathroom tile & counter tops need an update badly. Really enjoyed having the patio. Busy streets/highway but very quiet in room. Beautiful courtyard, nice landscaping everywhere. Nice pool area. Separate worlds smallest & cute Jacuzzi. Nice restaurant with good food.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback, we are really glad you enjoyed your stay with us, Once again thank you and we hope to see you back soon.

"close to fwy but nice if u get the right room which for us was #329"

5
28/06/2017

yes close to the fwy. other reviews helped immensely. the big thing was fwy noise and noise from abovre. i asked for a room furthest away from the back of the motel (where the fwy is) w no one anove us and overlooking the courtyard. we got it in room 329. also its the only room w a completely private balcony/patio. do whrn u sit there u cant see the courtyard which we liked bc it also meant no one could c us. thx other travelers for ur helpful reviews!

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, we appreciate your feedback, we are really glad you enjoyed your stay with us, we hope to see you back soon on your next visit to the beautiful town of Carpinteria.

"A Very Nice Property & a Very High Rate"

4
26/06/2017

I have stayed here before and returned because it is a very well maintained property and it is convenient. However, it is expensive ($140) and that does not include a complimentary breakfast. On this trip I also stayed at the Best Western in Ventura, CA. It is an older property, but the rooms have been recently remodeled, they serve a nice complimentary breakfast and the staff was much more personable and not as formal as the Carpenteria property. Oh, and the rate was $107 as opposed to $140!

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Thomas J, Thank you for staying with us and reviewing our property. Our Full Service Restaurant and Full Bar offer In-Room Dining for Breakfast & Dinner as well as a great Cocktail Hour, in lieu of one Continental Breakfast. Many people enjoy these options. We feel our location provides the best in value from Carpinteria to Santa Barbara (only 12 Miles away). We hope to have the opportunity to welcome you back to again enjoy our quiet seaside town.

"Great stay"

5
26/06/2017

Escaping the heatwave in Carpenteria. We've stayed here about four times over the years. Great location by freeway, but close enough to walk or ride to beach. No free breakfast, but there's an onsite restaurant and plenty of places to dine on Linden or in Santa Barbara.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Renecitogut, We are so happy that you enjoyed your return trip to Carpinteria, value, great weather and location. We look forward to your next visit!

"Great Best Western"

5
25/06/2017

This is a Plus Plus property. Friendly staff, nice rooms. I like how I was greeted everytime I went by the front desk. The Courtyard and Fountain are nice touches. I like having a real bar and restaurant on the property too. I will definitely be back

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Eric W, On behalf of our entire team, thank you for your excellent comments regarding your recent stay at our property. We look forward to having the opportunity to welcome you back.

"Nice room beautiful courtyard, teensy tiny pool"

4
22/06/2017

My husband and I have been to Carpinteria twice this year. The first time we stayed at the Holiday Inn on the side that faces 101. So, this time we chose the BW Plus and chose a courtyard room and were pleased that we could not hear hardly any freeway noise. The rooms are clean and the customer service was quite good. A nice bonus is that they have a great happy hour in the afternoons. A drawback is that they do not have free coffee in the restaurant or lobby in the morning (that's such a nice touch). We aren't 100% sure if we would stay here again because my husband and I are both swimmers and the pool is Tiny (much smaller than it appears in the photos). If not for that this would definitely be our top choice.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest Thank you for staying with us. we really appreciate your comments, unfortunately we do have a small pool, our complimentary coffee its served at the lobby from 5:00 AM to 7:00 AM. We are sorry to hear we did not fulfill your needs. we hope we would consider staying with us in your next visit to the beautiful town of Carpinteria, we hope to see you back soon.

"Well-managed yet in need of repair"

3
22/06/2017

Friendly, knowledgeable, obliging staff were helpful throughout my stay. The room had a silly timer or motion-control cutoff to the desk lamp. They should have chosen a different light to have on the entrance switch. Lavatory faucet drew no cold water because improperly installed. Some lav wallpaper was peeling, and mold had grown underneath. Good quality mattress and bedding.

"Needs lots of work and repair. "

1
20/06/2017

I have attached pictures. Enough said about the disrepair. The place is very much in need of work. The most upsetting disrepair was the door jam, where it looked like someone had broken the door down and it was just glued back together. We asked for a quiet room away from the freeway and ended up next to an exterior entry door that was broken. After the broken slamming door woke us up at night 3 times, they finally propped it open. The next morning someone removed the prop, and we were awaken at 7:30 AM. Choose another place!

kswenink, Front Office Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for staying with us, on behalf of our entire team I would like to apologize about the bad experience on our property, sometimes the best way to resolve an issue like the one you experienced its by letting me know, I am really sorry we did not get the change to fix this issue. we hope you would consider staying with us again on your next visit to the lovely town of Carpinteria, Once again thank you and we hope to see you back soon.

"Best staff!"

4
20/06/2017

The staff was so accommodating, thoughtful and cheerful. Beds were a little soft. Unfortunately, we were on the ground floor and the ceiling insulation seems to be non-existent. LOTs of noise form the room above us. We will stay there again but will stay on the third floor.

kswenink, Front Office Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank your for staying with us, your comments are highly appreciated, we are glad you enjoy your stay with us, we take pride of follow our guest request, next time you book a room on our property you can place a request on the location where you would like to stay Once again thank you for choosing us, we hope to see you back soon.

"A relaxing place to stay."

5
16/06/2017

The fountain in the courtyard of this hotel provides a peaceful and tranquil experience. There is a koi pond in the front of the hotel and the water features are an excellent touch. The entire staff is friendly and want to make sure you have a great stay.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear N6911YQkarend, Thank you for reviewing our hotel! We are delighted you enjoyed our lush Tropical Courtyard along with the water features we have on property. We truly hope you will come back to see us!

"Very Clean"

5
14/06/2017

The staff was helpful. The courtyard is beautiful, very pretty at night when the lights are on. The balconies are an extra perk. The remodeled bathroom was nice & bed was comfortable. Quiet location. The pool is not in the center of the hotel, it is in the front on one side of the hotel.

"Service is less than average"

2
14/06/2017

I made reservations 3 months in advance of our trip asking for 2 rooms that were adjoining. When we arrived, the rooms were divided by another room, having maintenance one. When we went to the room, the veranda was being used as a construction zone with saws and tools everywhere. The dust and noise were awful. We went back down and were told we would have to split up our party snd move to opposite sides of the hotel including one room on the freeway. Finally, when I asked for the manager, we were given and upgrade and adjoining rooms. We should not have to experience this type of service. From the beginning, we should have been given the upgrade and avoided the hassle!

"BW in Carp in need of room update"

2
12/06/2017

The property appearance is great, the staff was friendly and courteous. However the rooms are in serious need of updating and upgrading. The bed was uncomfortable and the rooms decor was very dated. Especially for price for the weekend rate, which was almost $100 more.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for your feedback, we really appreciate your nice comments. We are making some renovations on our entire property, parking lot, restrooms, and we will be changing the mattress on all rooms, these are projects that we hope would be done by the end of this year, We hope you will consider staying with us on a future trip to the lovely town of Carpinteria, and we assure you will have a great experience. Thank you again we hope to see you back soon.

"Pool/Jacuzzi Deception"

4
12/06/2017

From the receptionist to the room to the check-out was great. Unfortunately do not believe the pictures on the website or any other site about the pool and jacuzzi. The pool is very small only like 5 people can fit before too crowded. Jacuzzi was dirty with debris, and took 5 minutes for the jet bubbles to turn on. Then was extremely (more than usual) temperature in the water.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for your feedback, we really appreciate it, We are really sorry you had to experience this issue at our Jacuzzi, some times the best way to resolve issues like this one it's when the guest lets us know so we can resolve the issue the the water temperature on the Jacuzzi its adjustable, we are pretty sure we could off do something about it and make your stay much better, Thank you again we hope to see you back soon.

"Sore back every morning"

2
11/06/2017

I've learned to check out the mattress at hotels before moving in so that's the first thing I did and found the mattress to be unsupportive and essentially worn out. I contacted the front desk and they were very accommodating and moved us to another room. Still the same problem though but I just decided to live with it. Every night I tossed and turned trying to find a good sleeping position and every morning I woke up with a stiff back. For the price of the room I expected a top quality mattress. Not this time!

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, We are sorry you were unhappy on your stay with us, we will be working hard to fix the issue you experienced, Changing the mattress on our entire property in a project that we hope will be done by the end of this year, we are really sorry that you had to experience this issue, and thank you for letting know we really appreciate your feedback. we hope you will consider staying with us in the future and we assure you will have a great stay.

"California Trip"

4
04/06/2017

A great stop that was cheaper than staying in the city. We had a nice quiet room facing the courtyard. Food/drinks at the restaurant was perfect and allowed us to stay put after travelling a long day. Overall a very good experience. Highly recommended.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for your feedback, we appreciate your nice comments, we are glad you a joy your stay with us, we hope to see you back soon.

"Wonderful staff"

4
31/05/2017

Our stay at this hotel was greatly enhanced by our interactions with the late evening staff who made sure we were in a quiet room. They were friendly, funny and fabulous. Thank you evening staff on May 30, 2017.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you. The principal goal of our hotel is to provide dependable service to all of our guests. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit. Sincerely,

"What didn't go wrong"

2
30/05/2017

Checked it and went up to our room , found that we had been given a double room not the king I had reserved 3 months ahead of time , called down to front desk and was told that was all that was available. The room was poorly cleaned , the tub stopper didn't work the sent someone up to repair ( waited almost 2 hours ) , the door to the balcony was impossible for my wife to open it stuck so bad , I had to pull as hard as I could to get it open , will not stay here again !

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs. Sincerely,

"Memorial Disaster "

1
29/05/2017

Checked in Sunday May 28th with friends for a Memorial Day getaway at the beach. The normal rate for this property is $140.00. Due to the Holiday the rate for one night was $260.00 plus tax. Upon check in we noticed the bathroom sink was blocked up and looked like it was filled with sewage. Called the front desk 5 times over the course of 24hours. During the night whatever the plumbing issue was it caused the water to back up into the bedroom next to the bed which I stepped in during the night. To add to this the noise from upstairs started at 5am. Stomping and slamming doors. We are extremely disappointed with our stay and what should have been a nice trip was horrible. Poor customer service.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for your feedback, we are sorry to hear about your experience on your stay with us, we will take your comments to improve our service, we will like to inform you that we are making restrooms renovations on our entire property by the end of this year, thank you for letting us know but your experience ,we hope you considered to stay with us on your next visit to the lovely town of Carpinteria. Best Regards, Ana Manager On Duty

"Human abuse BW ( Carpinteria Inn -4558 Carpinteria Ave, Carpinteria, CA 93013 Phone: (805) 684-0473)"

1
29/05/2017

We checked in at 00:30 am on monday May 30, 2017. The room number is #255. At 6:30 am while my husband and I are still sleeping in this room due to the long journey, rattling noise woke us up from above our room. Loud noises like things dropping on the floor, walking footsteps. We could not sleep anymore. We are right now distressed. Upon enquiry, we discovered that there is a restaurant situated right above our room. What is going on? We talked to front desk and the morning crew told us that the night workers who checked us in should have warned us before renting the room. Now are we being punished or what? No sleep. Please let us know what is the remedy

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest Thank you for your feedback, on behave of our entire team I would like to apologize about your experience on our property. I understand you have contacted Best Western and they have offered a travel card for your bad experience on your stay. If you have any other comments or concerns please do not hesitate to contact me. Once again we are sorry we could not fulfill your expectations, we hope you consider to stay with us on your next visit to the beautiful town of Carpinteria. Best Regards Ana Front Desk Supervisor

"Above average"

3
28/05/2017

Above average for a Best Western. Rooms are fairly big and clean. Three stars because it can be noisy. Guests in the hallway and on balconies can disturb others. Food is OK. But local restaurants (Carl's Jr and IHOP) are also good for breakfast.

"Another one!"

5
25/05/2017

I can't stay away from the Carpinteria Inn! Just when I thought there is nothing more to upgrade - they are doing even more! A perfect place for Business, Family outings or simply checking out from your daily "rat race"!

"Comfortable, Great Breakfast"

5
24/05/2017

When I saw the view of the courtyard online, I liked it immediately. Then to learn that the interior rooms came with a balcony overlooking it, I was sold.The in-house breakfast was delicious and just a few steps from our room. The house cleaning staff was efficient and went about their work in a non-intrusive way. My only suggestion would be to upgrade the mattresses.

"Good Value in good location near S.Barbara"

4
24/05/2017

Carpenteria area and town rocks. Less crowds and lower priced hotels and diners than Santa Barbara and walk to the beach. Drive to wineries and Downtown S.B. is less than 30 minutes away. Good clean and modern Great Western.

"Best Western Minus at Best!"

3
23/05/2017

Stayed one night last Wed. as a stopover from Orange County to Santa Barbara. The goods: 4 stars for location. This is a good location if you want a place close to SB for half or a 3rd of the price. 4 stars for comfortable beds with 4 fluffy pillows each in a double queen room. This hotel is right next to the freeway and can be a little noisy; it was hard for me to fall asleep even after 3 hours drive. Service and general stay: 3 stars or less. Was somewhat disappointed with this supposedly "Plus" place of Best Western. Been to many Best Westerns before, to name a few: in San Diego a few times, in Washington DC, in Carmel etc. This place was the worst experience. Service was sub-par both at check in late at night and check out around 8 AM. The walls were thin, showers noisy, and the coffee they give in the room was down right cheap. Don't get me wrong I am very easy going, but when I'm paying for a Best Western Plus I expected a tiny little bit more. In the morning at 8 AM i was hoping to get some coffee from the lobby before hitting the road. When I asked front desk if they could show me where the coffee was, the lady frankly announced, oh, we have coffee you can buy at the kitchen. Wow... the night before I notice empty coffee pots and water things empty (but not cleaned). Thought they would tidy it up and serve guests the minimum of complimentary coffee, but no. They don't care. I feel like the staff there don't care and have no pride of their work. They don't care for repeat customers. Should learn a thing or two from Best Western Harbor Yatch in San Diego.

"OMG GREAT STAY."

4
23/05/2017

We stayed for 5 days and 4 nights and it was great. Called the day before for an early check in so we could unload the car and head to the beach, they were ready for us thank you. We had a courtyard view room 2nd floor. Good size fridge so you take all you need to make a lunch for a full day at the beach if like us that is your thing. Or 2 good markets close by to buy your stuff here. Short drive or you can walk to both. Lots of hotel parking, or beach is in walking distance if you prefer. Good morning run to the beach and back or nice gym. Pool area not so good but who needs it at the beach? ( maybe if you have children with you ) Coffee in the lobby till 7am however when we went down last Sunday at 6-55 it had been taken away a bit annoying but not the end of the world. Our balcony was shared with the room next door and a bit small, we were close to each other but it was fine for us. Carpinteria is a great place for a vacation, mini break or a weekend getaway. Only thing we did not like was that on our first night after an afternoon at the beach we stopped of at the store for a nice bottle on wine to enjoy a glass on our balcony after showering before dinner at ths Sunset Grill, but when I went to the bar to ask for 2 wine glasses I was told NO CHANCE! they had zero customers at the time. I had to go to the front desk so they could call the young lady at the bar and instruct her to give me 2 wine glasses. Our wine was very nice, but we made it a point to eat out all of the 5 days we were there. Plenty of nice restaurants in walking distance of the hotel, no idea about the food at the hotel we have seen mixed reviews but wanted to give it a try for ourselves, but not when people do care about their customers sorry. We are both Platinum Best Western rewards members and loved our stay and we will be back.

"Convenient & comfortable"

5
17/05/2017

We stayed here both coming and going from Fresno. Clean, well-maintained & right at the gates of the airport . Hotel shuttle picked us up quickly when we arrived. Car drop-off when leaving was a cinch. Friendly, helpful staff ; good breakfast choices.

"Clean and Convenient"

4
09/05/2017

Very accommodating staff and convenient location. Room was clean but in need of some new wallpaper and furnishings. Daily newspapers were available but coffee in lobby area in the morning was limited.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Thank you for your stay with us. Our staff work hard to ensure guests needs are attended to in a timely manner. We appreciate your review so that we may continually review our guests experiences to improve.

"Bought this deal on Living Social ...Not worth It At All!"

3
02/05/2017

Pros - The hotel is near the freeway and beautiful Santa Barbara is only a few miles away. The front desk staff is friendly and helpful. The hotel entry and the courtyard are well decorated and inviting. Cons - Hotel needs serious upgrades. Cracks in the bathroom and bugs coming through. Hotel charges over $16 a day for fees above the $135 a day weekend rate paid for via the living social deal... The are surrounding the hotel is a bit sketchy and there are no immediate amenities in the area such as gas, food, etc. The breakfast voucher only allow for one item and just getting a cup of coffee was a challenge at the sunset grill inside the restaurant. There was so much noise coming from the room above we were awakened in the night and early morning.. sounded like an office or yoga studio above the room. The spa tub aka jacuzzi is tiny and has a limit of 3 persons. I would not recommend this location even for a short getaway.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
We agree, our hotel provides an outstanding location, with close proximity to Santa Barbara, family friendly Carpinteria and area beaches. Thank you for taking the time to recognize our friendly staff as well as mentioning our inviting tropical courtyard. The fees you mentioned are actually Tax still owed on a pre paid room. In addition to 3 restaurants, as well as our own onsite, Sunset Grille, there is a gas station less than 1/2 a mile away. We encourage our guests to notify our Front Office team if there should be any excessive noise levels after hours. We hope you will have the opportunity to stay with us again.

"Worst stay ever"

1
02/05/2017

Very poor so let down I had child hood memerorys there and now will never go back you let me down no remorse from staf just brushing me off didn't go above and beyond providing legendary service discrimanation on my allergy like Iam crazzy because of my allergy had to drive around to find decent food but everywhere was closed at that time and had to eat fast food things where broken in the room just so let down

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
We apologize that we were not able to provide a better experience for your stay with us. Our town of Carpinteria provides a variety of dining options, however, many do not stay open late. Our staff recognize that our recommendations for dining options are limited after a certain hour. However, we do not discriminate. We will take your comments to improve our service. Thank you for letting us know.

"Not "plus" quality"

3
02/05/2017

Staff friendly, helpful, well dressed, good first impression. Great location. Needs updating in rooms. Little run down, clean however. Price was high, for property, but all prices are high in this area.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Thank you for telling us about your recent stay. We do our very best to ensure that we provide a friendly and helpful experience for our guests and we would like to thank you for those comments. We provide clean rooms here at Best Western Plus Carpinteria Inn and are planning bathroom renovations right now. Our hotel does provide the best value in the Santa Barbara/Carpinteria area and we want to thank you for staying with us.

"Friendlist staff at America's Safest Beach"

5
01/05/2017

I have stayed at this hotel dozens of times over the past few years, and have always found the staff extremely efficient, friendly and helpful. This property also recently renovated public areas and is currently upgrading guest rooms. The central courtyard is especially charming.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for your nice comments! We are glad to hear you had a pleasant stay. We hope you will consider staying with us again on your next visit to the beautiful town of Carpinteria. Thank you for choosing Best Western. Best Regards, Management

"Leisure trip"

3
29/04/2017

Good location though upon arrival no towels or shower curtain. Called downstairs maid came didn't speak English set up the shower curtain but still no towels. Bed was very uncomfortable, paper thin walls, cute balcony but no privacy from either room on each side.

kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear Guest, Thank you for your feedback. We appreciate you taking the time to let us know about your stay. We apologize that you did not have a shower curtain or towels in your room. When requesting those items we ask that you call the front desk so that they may send the items to you. We will inform our housekeeping staff about your experience so that we may better service our future guests. We hope you will consider staying with us again in the future. Thank you for choosing Best Western. Best Regards, Management

"Everything You Need!"

4
27/04/2017

Everyone is very accommodating and friendly. I have stayed here numerous times and never been disappointed. The restaurant and bar make it easy and convenient. Go see Patrick, he'll take good care of you.

"Accommodating!!"

5
26/04/2017

I'm staying here for work and checked in about 4:30pm. I was put in a room below the restaurant and it was noisy. I was trying to finish a report and couldn't concentrate, I requested to move rooms and they not only moved me to a 3rd floor, nice quiet room, but upgraded me to a courtyard view. It was very nice of them.

"No surprises. Good, not great."

4
26/04/2017

We really wanted something local, something on the water but there was nothing so our choices were between Holiday Inn Express and Best Western. We chose Best Western because the price was $152/night compared with $233 at Holiday Inn Express. The check-in/check-out were easy; the room was satisfactory; there was no highway noise. You should know that breakfast is not included but they do have a restaurant on the the premises but the prices seem a little high and the selection was nothing special. That said, we really had no complaints but it was nothing special.

"Getaway"

4
25/04/2017

This is a Nice place to stay, most of the staff are friendly n helpful, the grounds are beautiful , especially the patio area. the food was good, and the service was very friendly. We really like it here and are happy to return to this quiet little oasis.

"Quick business trip"

5
24/04/2017

Nice hotel, only stayed for one night. Not many options in the area, but I would stay again. The rooms were clean, nice size. I got a room away from the freeway, but there was a train early in the morning. There is a bar. Parking spots are small.

"Accomodating"

4
20/04/2017

Arrived at 11am, there were no rooms but they got me at noon which was very cool of them to do. The room was on the second floor courtyard. This room has a shared balcony with the adjoining room. The first time I went out on the balcony the neighbor's door was open and I saw more than I should have. The next time I went on the balcony I got locked out. There was is no way to disable the lock. I didn't have my phone and there were no guests or employees in the courtyard to summon help. Having an appointment to go to I had to hang off the ledge of the balcony and lower myself down to the balcony below. I told the front desk about my adventure, they were shocked. Not sure if they were going to report it to management. I found it a bit strange that the complementary coffee ends at 7am on Saturday. Sure they have coffee makers in the room but I'm not a fan of powdered creamers. You can buy a cup of coffee in the restaurant for $2.95 (free refills) but why not extend the complementary coffee to a reasonable hour on the weekend? The hotel was clean and well appointed. It's in close proximity to downtown (5 minute walk) and close to the beach too (8 to 10-minute walk). If you wish to drive to the beach, parking is available but not always. Carpinteria is a lovely town and a great spot for family vacations.

"If you want a beautiful place at a reasonable price"

5
15/04/2017

Check out the Best Western Plus in Carpenteria. And so close to Santa Barbara. Beautiful courtyard and lovely rooms. Ask for one looking over the courtyard. Nice conveniences including coffee in room and in lobby.

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are so happy that you enjoyed our property, location and conveniences. We hope to welcome you back again soon and appreciate your loyalty to our brand.

"Welcoming"

4
13/04/2017

BW employees were helpful and accommodating. The exterior of the place was clean and appealing. The lobby was very contemporary with a modern twist. The bed was average. The cleanliness of the room was to my satisfaction.

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Guest, Thank you for taking the time to let us know about your recent stay. We are happy to hear you had a pleasant experience at our property. We are glad to let you know that we are replacing our mattresses, so hopefully by next year our entire property will have new beds. We hope you will consider staying with us again in the near future. Thank you for choosing Best Western.

"Carp Spring Break Stay"

4
13/04/2017

Clean hotel, good service, decent room rate, close to everything (the beach, food, grocery store, coffee shops, etc). Our Family (kids and wife) had a good experience. The only complaint was how small (3 person max) the spa was. Other than that, everything was great.

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Thank you for your feedback. We are glad to hear you had a pleasant experience. Thank you for choosing our property for your family's spring break mini vacation. We hope you will consider staying with us again soon on your next family adventure! Thank you for choosing Best Western.

"Great & Affordable Near the Beach Hotel"

4
11/04/2017

Really great, friendly staff, lovely remodeled lobby with fresh apples as a snack, nice ,clean rooms and just a five minute drive to the beach. A couple good and affordable restaurants nearby (walking distance).

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Thank you for your review. We are glad to hear you had a pleasant stay. We hope you will consider staying with us again soon. Thank you for choosing Best Western.

"Wonderful Stay near Santa Barbara!"

4
07/04/2017

This is really a lovely hotel experience for the price. Our family of four stayed in a quiet double queen room looking over the Spanish-style courtyard in the center of the building. The kids loved the pool, and there's a little restaurant on site if you want to stay in to dine. It's about 10 minutes from Santa Barbara, but the prices were much more reasonable for our family vacation. We'd definitely go back!

"Very good stay"

4
07/04/2017

I always love this town & I wanted to try another place to stay other than my usual so I decided to stay here.I have a reward card so I said why not. I wasn't disappointed, I liked it..I thought the freeway traffic would bother me, it didn't..I will come back

"A quick and easy getaway"

5
06/04/2017

Very well appointed and maintained hotel with a great little restaurant on site serving great food in a nice atmosphere..Good location to both the relaxed beach town of Carpenteria and highway access to beach cities to the north and south.

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Thank you for your feedback. We are glad to hear you had a pleasant experience at our hotel. We appreciate you taking the time to inform us about your stay. We hope to see you again soon in the near future! Thank you for choosing our property for your recent stay.

"Just what we needed"

5
05/04/2017

Our road trip took two hours longer than expected, due to traffic, but the hotel staff was pleasant on check-in and we were also relieved to find a restaurant on site. Hadn't planned on it but very happy it was there. Overall look and feel was relaxing and helped us forget the road. It was also nice to see a spa, even though we never got to use it. The location was perfect for our meeting in Santa Barbara, and proximity to the beach and highway. Good breakfast, dinner and ice cream options nearby.

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Thank you for your nice comments! We are glad to hear that you had a pleasant stay. Thank you for choosing our property as a stop on your road trip. We hope you will consider staying with us again soon on your next visit to the beautiful town of Carpinteria.

"Thanksgiving Getaway"

3
27/11/2016

Close to family. Easy drive to brother's home. I made the reservation in August & this was the only motel in Carpinteria that met my ADA needs. The roll-in shower with seat was excellent although the countertop in sink area was too small. The pocket door to bathroom is a great idea but it wouldn't close.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Mary H, Thank you for taking the time to review our hotel and choosing Best Western Plus Carpinteria Inn. On behalf of our entire team please accept my apology for not exceeding your expectations. We are delighted to have had an opportunity to serve you and look forward to having another opportunity the next time you are in beautiful Carpinteria.

"Old, needs renovation and rooms are tiny..."

2
12/11/2016

First room I was given was so tiny you would have to go outside to change your mind!! Second room was a bit larger but still very small. Hotel needs a major upgrade. Bed was slanted it was so worn. I could go on and on but was just way below what I am use to in a BW Plus property...Internet was worthlessly slow... Won't stay here again.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear kernvilledaddy, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We value your feedback to make improvements and value you as our guest. We have several different room types and sizes to choose from. However, when we are Sold Out only rooms types originally reserved are available. We hope to have an opportunity to serve you again and are able to offer a room that would better accomodate your needs.

"Better than it should be."

4
01/11/2016

We have stayed at the Best Western in Carpinteria before, went there again and this time I think it was even better. It is better than it should be for the inexpensive price they charge, especially when you get a coupon/discount offer from online sites if you watch for them. It is sooo clean. That's the first thing you will notice. Even the plants are clean. The rooms are spacious and ours had a fridge and coffeemaker and all the amenities you could want in a big name hotel. They also have a restaurant and happy hour. We went to another place in town for happy hour only to find out that the hotel bar and happy hour is preferred by the locals. We also received a continental breakfast that was very nice. You must go to the restaurant but our seats overlooked the gardens and it was lovely. Good coffee. Excellent service from the desk to the restaurant to the housekeepers you meet in the hallway. We stay here to go into Santa Barbara and go to the beach, galleries, dine. The money we save here we can put on a piece of art or dinner. It really is a hotel that we will go back to often. Oh, just thought of one negative. I had trouble manipulating the shower head to go to spray. I am not tall enough to get a good grasp of it. Anyone going to Santa Barbara or the Ventura Coast should definitely stay here.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear zoiderella, Thank you. We agree, this is the best value hotel in the Santa Barbara/Carpinteria area. Our entire hotel team, from the front desk to the restaurant to the housekeeping staff, look forward to providing you with further excellent service again soon. We value you as our guest.

"A fabulous hotel with great staff"

5
01/11/2016

Warm and friendly staff make staying here a joy every time - I stay here once a month, and the staff efficiency and warmth is unparalleled. Rooms are good - basic hotel rooms, but the wifi is always working, no matter how many devices I'm using at a time. Highly recommend.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Colleen H, On behalf of our entire hotel team thank you for your fabulous review! We are absolutely delighted you enjoy your stays with us and look forward to welcoming you again. I will pass on your wonderful comments to our hotel and IT teams.

"Easy beach access and great food in a small town"

4
29/10/2016

We discovered a small town Carpinteria earlier this year thanks to LivingSocial.com and were impressed with a great beach (easy parking and plenty of facilities) and plenty of good food restaurants - Sly's is well known and on OpenTable, and next door is a warm and welcoming Giannfranco trattoria - a family owned restaurant with amazing menu and quality of food. The BW hotel plus is conveniently located in a walking distance to those restaurants, and it has a good restaurant of its own on the 3d floor - it serves good breakfast, closed for lunch - and we never tried it for dinner. Yet. The hotel is decorated in Hispanic style, has plenty of flowers and a big fountain in the central patio with colored lights all night. We are a very senior couple and stayed at this hotel about six months ago on the way from the Bay Area to LA. We liked the area and came again with a great deal from the LivingSocial.com. At the check- in i specifically asked for a quiet room, but when we took all our luggage to the room 306, we learned that it is located at the very corner of the hotel complex OVERLOOKING THE FREE WAY!!! The front desk associate (Nathan?) was very reluctant to find us another room (probably because we came with LivingSocial vouchers) and tried to up-sell us claiming that any other room will be an upgrade and cost more! After a long begging, we got a room facing the fountain - it was not exactly a quiet solution but the sound of running water is better than the free way, so we did not complain. Nathan at the front desk was not welcoming at all! Other than that , our stay was satisfactory - the room was clean, bed - comfortable and all facilities working well. Free Breakfast was included and we tried it to our great dissatisfaction b/c there was no healthy items offered. From the breakfast menu, i ordered eggs Benedict and they were not bad except the potatoes (they tasted like two days old). Next morning a different server offered me cottage cheese instead potatoes, and it was much better option. The breakfast menu is big and can satisfy different tastes , but - again - free breakfast is a very poor offer and should be changed! Parking is free and easy at this hotel, WiFi worked well in the room.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Nina V, We are glad you enjoyed your 2 night stay with us. Our outstanding Tropical Courtyard view rooms are a great value, however, they are our Premium rooms. Call us direct at 805-684-0473 to easily book these. Only our Standard King and Double Queen rooms are available for Special rate offers. Our hotel staff work hard and often go above and beyond to make our guest's experiences pleasent and welcoming. Thank you for choosing us again here at Best Western Plus Carpinteria Inn.

"Just OK"

3
29/10/2016

Best Westerns are usually top notch; one of my favorite chains. This one was just OK compared to what i am used to. T'was medium priced with third party booking but a bit over-priced if direct for a next to freeway location. Was given an early room (ground floor-my request) and found the back location good for bicycle, easy unloading with hotel cart. Freeway behind wall but room was well insulated. Comfy, spacious room but no microwave. They have a restaurant upstairs and I guess they want you to eat there (food choices were good; great Cobb Salad and decent happy hour). Getting on Freeway northbound very difficult at this location due to numerous stop signs and roundabout way of getting to on ramp. Took me 12 minutes just to get on Freeway. Not real close to town, shopping or other restaurants except for a fast food and steakhouse. Housekeeping seems to own the hallways as cleaning carts are everywhere near back of hotel...along with constant animated conversation. Book higher front side rooms if you want to put space between their operations and your rest. All in all it was OK but for the price you might shop around.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Jim C, Thank you for your comments & choosing Best Western Plus Carpinteria Inn. We often hear that our Best Western is one of the most beautiful. With ease of access to the 101 Freeway, less than 1 mile to Carpinteria's town center & 1 mile to the Pacific Ocean are often the reasons guests choose us. We are delighted you enjoyed our third floor restaurant which provides good food, good value & convenience. We look forward to seeing you here again.

"Clean Comfortable and Reasonably priced."

4
28/10/2016

My wife and I have stayed at this property twice over the last year and have been pleased both times. The rooms are clean (although a little small) and the bed is comfortable. The property seems to be well maintained. The staff is friendly. Although we didn't eat at their restaurant this trip we did previously and we were both pleased with our breakfasts. We have started staying in Carpinteria when visiting the Santa Barbara area because this is a much more pleasant hotel and a better value than some we have stayed at in recent years.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Jerry P, On behalf of our entire hotel team thank you for choosing Best Western Plus Carpinteria Inn. We are delighted that you found our rooms to be clean, comfortable and reasonably priced. Our hotel staff works hard to ensure your experience is a pleasent one and we look forward to welcoming you back.

"THERE WAS A CAT UNDER MY BED"

1
24/10/2016

I FOUND A CAT UNDER MY BED AFTER I HAD ALREADY SLEPT THERE A WHOLE NIGHT! And an other guest brought a boa SNAKE. And no one cared! They did nothing about the snake!! And they promised me the manager would call me about the cat, but no one called.

kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear melodyk34, On behalf of our entire team I would like to apologize for your highly unusual experience during your stay with us. We have a no pets policy. Guest rooms with balconies do have doors that open to the outside and we do have cats in the neighborhood. Thank you for bringing the matter to our attention so that we may offer a better experience for our guests in the future.

"Second trip just as good"

4
23/10/2016

This was our second time staying here. The staff is professional and friendly. The grounds are very clean and well cared for. The lobby is elegant and there's always a large bowl filled with apples and a pitcher if ice water waiting for you. The rooms are very clean and comfortable. The pool is small but good for the kiddos to burn off a little excess energy at the end of the day.

kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Tylersnana55, Thank you for an outstanding review! We are delighted you enjoyed our recent Lobby & Front Desk renovations, recognizing our professional staff and the large bowel filled with apples and infused water to make your stay more enjoyable. On behalf of our entire team, we look forward to welcoming you back soon.

"One nighter"

4
19/10/2016

Our first night stop in the USA driving from LA to San Francisco. Really nice efficient young lady checked us in. The room was very big and comfortable. The hotel itself seemed very pleasant and well run. The only thing to be aware about is some rooms, the one we were in being one, are close to a busy road and it could effect your sleep, we had been awake traveling for over 26 hours so we would've slept anywhere!

kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear tucks60, thank you for taking the time to review our hotel. Our location is perfect for guests travelling from LA to San Francisco! Our premium Courtyard rooms offer a quiet alternative to some of our largest and standard view rooms. We are glad your stay was pleasant and comfortable. Safe travels!

"Do not stay here!!!"

1
17/10/2016

The accommodations are horrible. Our room was old, dark and broken down. Dirty dishes were actually in front of our door when we checked in. The shower was stuck, the tiles on the floor were so broken, I had to place a towel on them. Cob webs and dirty kleenex were present in the room. Anyone from the outside can waltz right in, anytime- no security, doors are not locked. Stay somewhere else, its a ripoff here.

kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Shelley B, We sincerely apologize for your experience at our property and we appreciate you providing us with feedback. We take great pride in being the top hotel in Carpinteria as reflected on our reviews , and we want to apologize that your recent stay did not reflect this. Your satisfaction is important to us and we use the feedback our guests provide us to implement improvements and offer a better experience for our guests in the future. Please know that your comments have been reviewed in detail with ALL Departments and steps have been taken to correct the items you have presented.

"Beautiful property"

4
15/10/2016

Lovely Spanish style building with lush interior courtyard. Tropical Landscaping. Easy on / off freeway. Restaurant on-site. Rooms were spacious with comfortable beds. Staff was friendly and helpful. Highly recommend. Would have rated a 5 if free breakfast :-)

kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Deaer Terri P, thank you for your outstanding comments and high recommendation. We are delighted you enjoyed your experience here at Best Western Plus Carpinteria Inn. We look forward to welcoming you back soon!

"The Plus is a Minus"

2
13/10/2016

We went to Carpinteria to enjoy time with my granddaughter. The town is lovely, the beaches beautiful and this hotel is a disappointment. The lights in the room went on and off throughout our stay. We ended up sitting in the dark reading by the light of the cell phones! The internet service is so slow that we couldn't access YouTube or Netflix. The door on the room was out of alignment so it either stayed open or jammed closed so tightly that my granddaughter couldn't open it despite her athletic demeanor. The pool is scarcely the size of an inflatable home pool and our jacuzzi, not large, is LARGER than the one for the entire hotel! The staff was charming but helpless in the face of a deteriorating hotel

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear lieghlaughing, We would like to take this opportunity to apologize for your unpleasent experience. I appreciate the time that you took to bring these matters to our attention. I assure you that the room lighting, internet service and room door will be looked into in order to better serve our guests. We hope you will allow us another opportunity to serve you.

"Pleasantly surprised"

5
11/10/2016

Comfortable, clean, attractive, friendly, reasonably priced.. The pool is smal, but nice. There is an early bird coffee bar & they offer flavored water in the lobby. I would definitely stay here again.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear peachy166, Thank you for the positive recognition and recommendation of our Best Western Plus Carpinteria Inn. We will be delighted to welcome you back to our property and thank you for choosing to stay with us.

"Anniversary Stay"

4
11/10/2016

Great hotel, excellent customer service,great prices, great location, beautiful town.Very clean & cozy. Stay here you will enjoy. Good food at restaurant, nice bar , beautiful court yard, and close to tourist locations.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Sean S, Thank you for your outstanding comments! On behalf of our entire hotel team we wish you a very Happy Anniversary! We are delighted that we were able to be a part of and assist in making your visit pleasant and memorable. Warmest regards.

"Noisy room"

3
10/10/2016

Beautiful setting, right off the freeway, nice on site restaurant but my room was so noisy both from the freeway and from guests upstairs. I had the AC on but cat seems to mast the freeway traffic. Rooms are decent, clean and comfortable. Too bad it doesn't come with the standard free BW breakfast.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Wen650, Thank you for taking the time to review our hotel. Our convenient location provides ease of access to our accommodations. We do offer free earplugs at the front desk which may have helped. Best Western Plus Carpinteria Inn guests have the option of utilizing our full service restaurant with full bar and room service. We hope your stay in the Carpinteria area was enjoyable and hope to see you again.

"Great stay"

5
09/10/2016

Overall very nice. Easy on and off freeway. Short walk to downtown and beaches. No free breakfast, but plenty of nice places to eat close by. Beautiful courtyard layout. Rooms very comfortable. Nice new tv and ample cable offerings. Fast wifi.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Renecitogut, We appreciate your taking the time to review our Best Western Plus Carpinteria Inn and happy that you had a great stay! On behalf of our entire hotel team, we look forward to welcoming you back.

"Best Western - Carpinteria; Good Value"

4
07/10/2016

The rooms were clean, staff very friendly, and the restaurant was excellent and a good value. The freeway is VERY close, so the noise was a bit annoying - but overall the price for being so close to Santa Barbara was very good.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Diane D, That is an outstanding review! We are delighted your stay with us was an excellent one. Thank you for taking the time to review the Best Western Plus Carpinteria Inn. We look forward to seeing you again soon!

"Nice"

3
03/10/2016

This was a nice hotel. It was clean and had a comfortable bed. The traffic is kind of loud because it's right off the freeway which isn't really bad if you want to be right off the freeway that's just what you get. The bathroom was clean and the entire facility was clean. The only complaint is the pool. It is very small, and the jacuzzi is even smaller. I was going to go in the jacuzzi but I saw 2 people in it and they looked uncomfortable.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear monicafG908KO, On behalf of our entire hotel team we want to thank you for your review. Our staff strives to ensure that our hotel is clean and comfortable. As you mentioned, our facilities are clean for our guests enjoyment. Our hotel is only one mile to Carpinteria's "World Safest Beach" and for traveler convenience, near the 101 Freeway. We look forward to welcoming here at Best Western Plus Carpinteria Inn!

"Once again!"

5
29/09/2016

As you readers know, I have stayed at this Hotel many times, As a matter of fact, I have stayed hear for over 10 years once or twice a month and the hotel has only gained in charm! Now, it is completely remodeled and is even more lovely. The crew is professional and very friendly (except maybe one person in the bar!).

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear johnmLosAngeles, What a fantastic review! Thank you! Our ownership, management team, maintenance team and vendors have worked long hours to make sure that our hotel is inviting, welcoming and beautiful. Thanks for noticing!

"Love the Court Yard Rooms"

4
26/09/2016

I am a fan of the Best Western Hotel chains because of their reputation for good rooms at a reasonable rate but unfortunately, due to the Avon Breast Cancer walk in town, we paid double the rate. But I have to say that we really enjoyed our room with a small patio that opened up to the courtyard!

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Phinster09, Thank you for your review and choosing Best Western! Our guests absolutely enjoy our Courtyard Rooms. We are delighted that you enjoyed our hotel and your experience! During times when events are in our area, our hotel reflects our market rates. We are confident that when compared with other hotels in the area, we bring the best in value at any time of year.

"Bad Hotel"

1
26/09/2016

This is the worst designed hotel I have ever stayed in. It's surrounded by one of the most beautiful beach and mountainous area yet they built it in between the highway and the exit ramps. The views are terrible. They recently remodeled and put in fake Bird of Paradise plants. Really? Terrible decor. Really unfriendly restaurant staff, bad happy hour prices, and overall tacky restaurant with fatty food. The whole place should be demolished.

kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
We sincerely apologize for your experience at our property and we appreciate you providing us with feedback. We take great pride in being the top hotel in Carpinteria as reflected on our reviews , and we want to apologize that your recent stay did not reflect this. Your satisfaction is important to us and we use the feedback our guests provide us to implement improvements and offer a better experience for our guests in the future. We will continue to strive to do a better job of taking care of our guest's concerns.

"Great for a short local vacay"

4
25/09/2016

We drove up, spent one night. Room and bed are OK. Location is good. Can walk to beach (just under a mile). We took the train to Santa Barbara, had a meal and wandered around State Street. Then took it back. That was the highlight for the kids! Overall clean, nice courtyard. Pool is busy and fun, although small. Good value for price.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear MarVistaMama, We appreciate your comments, thank you. What a fantastic way to travel by train! We are a short walk from the Carpinteria train station which makes our hotel convenient for those leaving the car behind. We are certainly glad you enjoyed your experience and look forward to serving your family again here at the Best Western Plus Carpinteria Inn!

"Great Stay"

5
25/09/2016

I came to Carpinteria on a business trip and was pleasantly surprised at the level of customer service and cleanliness of the hotel. They were very professional and overall the stay exceeded my expectations.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Jeremy M, We take pride in our service standards and cleanliness. Thank you for recognizing our efforts and choosing Best Western Plus Carpinteria Inn. We look forward to welcoming you back!

"Oasis?"

4
23/09/2016

The beautiful facility and the location of the Inn offer a viable less expensive choice for visitors to Santa Barbara and Goleta. For those on a more relaxed schedule, Santa Barbara is 25 minutes away by car unless one encounters heavier than usual traffic. As frequent travelers to SB, we decided to try it on this trip. Our room is nice. The hotel is larger and has more rooms than we expected. The neighborhood offers a lot of dining options, if one decides to not take the drive into SB vicinity. The Sunset Grill in house restaurant has reasonable priced menu and good food in generous proportions. Breakfast is busy. If you drive or walk to Linden Avenue, there are many cafes or coffee shops to choose from. We like Esau's Cafe. We did enjoy breakfast, happy hour and dinner at the in house Sunset Grille. Other notables: 1. Ana at the front desk is great, always helpful to all guests with a pleasant smile. 2. The house keeping workers all seem to work hard. However communication in English could be limited with some and may require indirect communication through another person if needed. 3. This is a nonsmoking hotel but we were exposed to a lot of second hand smoke from some staff and hotel guests smoking outside. It might be helpful to have some designated smoking areas for the smokers. 4. Hummingbirds in the courtyard were a bonus sight within the overhead shelter.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear ResponsibleTraveler, On behalf of our entire team we thank you for choosing Best Western Plus Carpinteria Inn and taking the time to comment. We are delighted you enjoyed your stay with us while visiting the area! Carpinteria is a wonderful place to bring your family and friends to relax in this picturesque beach side setting. Our hotel provides non-smoking accommodations. We look forward to welcoming you back!

"Carpinteria BW"

3
20/09/2016

Exterior looks very good, interior kind of small. The court yard rooms are not better than rooms facing out. Good that most of rooms have balcony, otherwise you fell like you are stuffed in the room. good for business trip, single person in the room. Two is a crowded in the room. Circa 10 by 10 ft pool, good for kids playing.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear sumi57SanFrancisco, Thank you for your review. Our rooms do vary in size. Some of our larger rooms are actually not located next to our Tropical Courtyard. For guests in need of larger rooms we have 2 Executive Suites with Living Rooms & Full Kitchens as well as King Bed Jr. Suites. Not all rooms have balconies, however, all guests are welcome to enjoy a courtyard view from our Sunset Grille and/or utilize the public balconies at either end. We look forward to welcoming you back to Best Western Plus Carpinteria Inn!

"Would recommend"

4
19/09/2016

I would definitely recommend this cute hotel. Rooms are clean and comfortable. Beautiful courtyard and nice restaurant for breakfast. The town is close to Santa Barbara but not as pricey. We walked around downtown and to the beach in the afternoon and drove to Santa Barbara for dinner.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear mgolbuff, Wow! Thank you for such wonderful comments! You said it best, our Best Western Plus Carpinteria Inn does offer excellent value for the Santa Barbara area. Our guests receive more value for their money. With Carpinteria State Beach just 1 mile away, we feature on site dining, heated pool, Business Center, Fitness Center and our outstanding Tropical Courtyard. We hope to see you again very soon!

"annual stay"

5
19/09/2016

I have never had a problem at this location. I sat here once a year for the last 6 years. The staff is friendly the rooms are clean. It is quite even though it is right along the 101 freeway. on my last visit I found I was in Need of a computer and printer and was happy to see they have a business center for guest to use.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear mariapK1764YL, Thank you for your positive comments. We here at Best Western Plus would also like to take this opportunity to thank you for returning again and again. Our team does their best to ensure your stay is welcoming, clean and comfortable. We are glad you were able to utilize our complimentary Business Center which is for all of our guests to use. Our entire staff looks forward to welcoming you back!

"Best Hotel Restaurant of 2016"

5
17/09/2016

Quick overnight trip to take Grandaughter #2 on a tour of UCSB. Great overnight stay and approx $50 less expensive than properties in Santa Barbara or Goleta. Arrived late, tired and check in literally took under 2 minutes. Room was clean, on the high floor that I requested, with an outdoor patio. Beds were comfy and woke up to coffee on that outdoor patio. We could actually see the ocean. The real find was the restaurant. Locals should eat her too because the prices were very reasonable, fabulous omelets for $8.95 and amazing service. Coffee and water were kept full. The waitress overheard me wishing my daughter a happy birthday and they sang to her and served her a huge piece of chocolate cheesecake! It was a great trip!

kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear dijaq, We appreciate your comments and are delighted you enjoyed your experience here at Best Western Plus Carpinteria Inn. We offer the best value in hotels in the Carpinteria/Santa Barbara area. Our hotel team does our very best, every day, to make sure your stay is an excellent one. We look forward to welcoming you back!

"Clean and Nice"

4
14/09/2016

Stayed here a few times. Its a traditional Mission style looking southern CA hotel. Some updates have been done. Guest room bathroom was ok but getting dated. The bathroom had 3" tile counters with grout. The staff were very pleasant at check-in and checkout .

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Charles W, thank you for returning to Best Western Plus Carpinteria Inn and taking the time to share your experiences. Our Front Desk staff makes sure that when greeting our guests upon arrival and when it is time to check out, the entire process is a pleasant one. Our recent updates to our Lobby and Front Desk areas were completed earlier this year and we are delighted that you enjoyed the changes. We have plans to begin bathroom renovations in 2017. We hope to welcome you back in the near future!

"Just ok, barely"

3
14/09/2016

I'd give this 2.5 stars if I was able. We stayed here as a quick overnight to get past LA before driving to Big Sur the next morning. We arrived at 10PM on a Sunday evening and were greeted by a lovely young woman at check in. That was the highlight of our trip. When we got up to the room, we had numerous issues: Remote on television not working, called to front desk but the phone was not working, only 2 bath towels and one washcloth in the bathroom though it was a room with 2 double beds. Oh, and the 2 huge spiders I had to kill when they were crawling over my daughter's bedspread didn't help either. And the a/c was cycling on and off all night very loudly. I was relieved to get up in the morning and get on the road much earlier than expected just to get out of there.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear mbhbe, thank you for taking the time to review our hotel. At Best Western Plus Carpinteria Inn, we take great pride in our service standards within our guest rooms. Unfortunately, you experienced a time when we obviously did not meet those standards. My hope is that you will allow us another opportunity to serve you. Please contact myself or my assistant directly at the hotel so that we can personally handle your next stay with us.

"Awful experience "

1
12/09/2016

Stayed there last night and this place was awful. We got in from the parking lot through a side door, with no lock or key required to enter the hotel at all. After a long weekend of work, I went to take a shower at about 11 PM, only to find a bunch of hairs scattered around in the bathtub (see photo for a sample of the hair I found). I called down to the front desk. - on my cell phone because the phone in the room wasn't working either - and they sent a guy up to clean it. Then, when I climbed into bed - another hair! Definitely not mine. I was grossed out, but also so exhausted that all I could do was turn off the light and go to sleep. The next morning, I went down to the front desk to talk to them about what happened, and to let them know that I expected some kind of consideration for the situation last night. They offered me 20% off, which I accepted, although I really would have preferred they comp the room entirely. The young woman at the front desk, named Ana, was quite rude and cold to me. To top it off, a friend of ours was also staying there, and she had fallen earlier in the day and hit her head. She was waiting to be picked up at 2:30 PM to go to the airport, and they refused to let her extend her stay in her room until then unless she paid for an additional half day, even though they knew that she was having a medical situation. They claimed the hotel was totally booked, but when we called from outside to try and book a room for today, it was clear they had lied because they had room for a new booking. It would have been so easy for them to let her stay an extra couple of hours in her room, while she recovered from her injury, and earn the gratitude of a customer who would say wonderful things about them in the future. Instead they were cheap, and didn't care. What idiots. Bad customer service, bad public relations, and a crappy cleaning crew who leave hairs in the bathtub. I will definitely never stay there again.

"Clean, Quiet"

5
12/09/2016

My stay was as expected. The room was clean and quiet. Even the HVAC was relatively quiet and did not disturb my sleep at all. I have stayed at this hotel off and on since 1995. The rooms have been upgraded and are very pleasant. Because of the conference I attended and the rate that had been negotiated with the conference organizers, the price was great for the Santa Barbara area.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Thomas L, We truly appreciate your comments. We are delighted to hear that you have stayed with us here since 1995. We do our very best to provide the consistency our returning guests come to expect and are confident in the value we bring to the Santa Barbara area. Our hotel team looks forward to welcoming you back!

"Nice place to stay"

5
10/09/2016

Always comfortable and friendly. We always stay here in a courtyard room and enjoy the peace and quiet. Located near town center and quick access to freeway. The staff is always caring and attentive. Check in and check out are a breeze. They always seem happy to see us. This is a good place to stay.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear James M., Our staff are always delighted to provide you a comfortable, attentive and friendly experience. Thank you for your happy comments! Our tropical garden courtyard really does provide a quiet relaxing space to unwind and our location is very convenient. We look forward to welcoming you back and making your next stay an excellent one. Thank you again.

"They don't tell you everything upfront"

3
08/09/2016

Hotel was very nice and clean. They did not tell you that this was a no smoking or E-cig town which anytime you are caught it is a $500 fine every time. I was charge extra on my card at time of check in and was told that this was not going to happen (I asked). I understand that this extra charge is refunded at time of check out but it can be day's to see it back in your account. I will not be going back to this place even those the town and beach was great

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Julene M, Thank you for letting us know about your experience. Our housekeeping team takes great pride in making our rooms are nice and clean. You are correct that our hotel is 100% non-smoking. If you or any guest has a question about our payment policies at any time, please let us know and we will address them. We love our beaches and our town and glad you did as well. We look forward to welcoming you back!

"I like this place"

4
06/09/2016

Tourist from Europe first good thing is this place is easy to find. Right off exit 87 of route 101. Town sucks everthing shuts up at 9pm. Beach good but we got oil on all our shoes and feet. Hotel is well woth plus status. Clean and comfortable. Staff all so genuine and friendly except they shut down the bar and dining so quick at 9 its rude. Stayed for 4 nights. I wouls advise asking for a room in the courtyard area as freewwy 101 is very noisy. Food was good both for breakfast and dinner. Facilities pool etc all good. I would go back.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear mstaunt0n, Thank you for your kind comments. Carpinteria is a small family beach town. Best Western Plus Carpinteria Inn provides the perfect gateway to Santa Barbara for late night options. The Sunset Grille & Lounge does close at 9:30pm & 10pm (Friday & Saturday) in order to maintain our hotel quiet hours. We are delighted you enjoyed the food, our beautiful courtyard and we look forward to welcoming you back.

"Place to stay in Carpenteria"

4
02/09/2016

This hotel is very cute looking from the outside. The staff are helpful and friendly. THere is a cute little courtyard inside the hotel which is quiet and nice place just to sit and read. The rooms are a bit dated but I noticed that toilets are being upgraded and I hope they can update the rooms a bit. It's not cheap but your close to the beach and the cute little town. It's my favorite place to stay in Carp and hopefully will continue to do so.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear landes56, We appreciate your kind comments and will certainly pass them on to our helpful and friendly staff. Our guests absolutely enjoy our Garden Courtyard and are pleased you enjoyed your experience as well. Ideal climate, clean air, the world's safest beach and convenience to Santa Barbara makes Best Western Plus Carpinteria Inn an outstanding choice. We look forward to welcoming you again. Thank you.

"Wonderful!"

5
31/08/2016

Love to stay at Best Western when we travel. So many of these hotels have free, very tasty breakfast options. Making reservations online is super easy too. We will definitely use Best Western again on our future trips.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Eileenm, Thank you for choosing the Best Western Plus Carpinteria Inn. We are delighted you enjoy your experiences with Best Western. Our Sunset Grille & Lounge is a full service restaurant which offers a variety of menu items for Breakfast & Dinner. You may also choose our In-Room dining service. We look forward to welcoming you here again. Thank you.

"Felt Safe"

4
29/08/2016

my wife and I rode our motorcycles for a three day tip in the Santa Barbara area. we felt safe leaving our bikes in the well lit parking lot. We didn't get the chance to take advantage of the Happy Hour offered, but will do next time. The hotel also offers a nice ambiance.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear John R, Thank you for your comments regarding our nice hotel ambiance. We recently renovated the Lobby and glad you enjoyed it and grounds we offer here at our hotel. Next time, please do join us for our Happy Hour. Our team looks forward to welcoming you back at the Best Western Plus Carpinteria Inn. Safe travels! Thank you again.

"Great stay"

5
25/08/2016

Enjoyed our stay at The Best Western. We booked a courtyard room and paid extra for it but were disappointed that we didn't have either a balcony or patio as promised in the description. The room was nice, quiet interior room, king size bed. There is a small pool and very small hot tub but adequate for our needs, we enjoyed the stay, clean rooms everything we needed.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Delphine J, On behalf of our entire hotel team, thank you for your comments. We are delighted that you enjoyed your stay with us! Each of our Courtyard view rooms do have a view. Not each of these room types have a balcony or a patio, as you mentioned, however, our guest do appreciate the tranquility that the Courtyard view rooms do provide. Our housekeeping staff does a wonderful job keeping our rooms clean and takes great pride in doing so. Thank you again and we look forward to welcoming you back to Best Western Plus Carpinteria Inn.

"The best I can say is it is fairly clean...."

2
25/08/2016

It's a good thing the great pictures of this property don't show the rooms, or at least not room 150! With a "view" of the underside of a stairway, you never know whether it is day or night outside. The room smells. My wife thought it might be bleach. Let's just say I hope that is all it was. They have these horrible little postage-stamp sized pillows and no matter how many of them you pile up, you can't get comfortable to sleep. The noise level was atrocious. This is the first time I ever left a hotel late at night to find an all-night drug store with ear plugs.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear RomanticRoamer6, Thank you for your comments expressing the problems you encountered during your stay. We do our very best to put guests in their preferred locations. Our hotel is often sold out and we apologize we obviously did not meet your expectations. At Best Western Carpinteria Inn we take great pride in our high standards of cleanliness. Our Front Desk operates 24 hours a day to best serve our guests' needs. There we offer complimentary sundries including but not limited to toothpaste, shaving cream & ear plugs to make our guests' stay a more pleasant one. We thank you for choosing Best Western Plus Carpinteria Inn and we look forward to the opportunity to welcome you back. Thank you again.

"Quiet and Relaxing"

5
25/08/2016

Hotel and city are both quiet and relaxing. Easy to find and within walking distance to the beach and restaurants. We had planned to stay in Santa Barbara but found that area to be congested and less appealing.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Maryanna A, We do appreciate your positive comments and are pleased to find that you found our hotel and city both quiet and relaxing. We agree! Carpinteria is a wonderful place to bring your family and friends to relax in this picturesque beach side setting. Best Western Plus Carpinteria Inn is located only 1 mile from the beach, is in walking distance or just a short drive away. The downtown Seaside Shuttle picks up locals and visitors alike right across the street from our front doors for your convenience as well. On behalf of our hotel team we look forward to serving you again. Thank you for choosing Best Western Plus Carpinteria Inn. Thank you again.

"Pretty hotel, but lacking a few amenities"

3
17/08/2016

I am a big fan of the Best Western chain, but this location was a bit of a disappointment. I didn't book this reservation, so I can only complain a little. First off, our room faced Hwy 101, and was incredibly loud. We opened the window for some fresh air, and it was impossible to hear anything on the TV. The room was fine, bed was comfortable. I was unhappy that breakfast wasn't free, but was told that there was coffee in the lobby in the morning. My husband went down at 8am only to be told the free coffee ended at 7am. Next morning he went down at 6:45, and there was only 1 creamer left. WTH? Fortunately we found a great breakfast place nearby called Hugos. I do want to mention the nice courtyard in the middle of the hotel itself. Nice fountain, and tables to sit at, and there are balconies on the second floor that are easy to access that also have tables and chairs. Some of the rooms face the courtyard, and I would recommend them over outside rooms.

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
We do appreciate your comments, thank you. Our Courtyard view rooms do look out on our tropical interior space and our facilities team does a wonderful job of keeping the grounds clean and well kept for our guests. Although not all of our Courtyard rooms include a balcony, many also have a patio or a view. Many of our guests book these rooms quickly in advance. We do apologize that you experienced any loudness issues. Our outstanding location includes easy access to local beaches, Santa Barbara and proximity to the Hwy 101 offers the best in hotel value for this area. Our wonderful Sunset Grille breakfast team does operate a full service restaurant, which includes room services & evening dinner. However, we do not provide a continental breakfast. We have spoken with our early morning staff regarding free coffee in the lobby. As always, we strive to provide excellent service, are delighted to provide it and will ensure that items needed are available to each of our guests. We thank you for choosing Best Western Plus Carpinteria Inn and we look forward to the opportunity to welcome you back to perhaps try a different room type and the Sunset Grille which I believe you will enjoy. Thank you again.

"two day stay"

3
17/08/2016

I was surprised to find only one bath towel provided for two people. I need to contact front desk to request additional towels. The so called high speed internet was slow. When trying to allow a software update the connection kept shutting off making the update imposable Also, unlike previous visits to this property no breakfast was provided

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Thank you Robert C for your valued comments. We apologize for the inconvenience, that the appropriate number of towels were not provided to your room at check in. This is an expectation that we are able to meet and to ensure that we do so, we have recently purchased an additional Washing machine and soon, an additional Dryer. We recently upgraded our high-speed internet access and are surprised to learn of the issue as it has been very stable as well as reliable. Thank you for letting us know about any difficulties you experienced. Any adjustments needed will be made by our IT staff. Our outstanding Sunset Grille is a full service restaurant which provides breakfast, room services, dinner & bar. We have an excellent team with a great Breakfast menu. However, we do not provide continental breakfast. We hope to have the opportunity to serve you again and thank you for choosing Best Western Plus Carpinteria Inn. Thank you.

"Don't believe the website!"

2
12/08/2016

We went to the coast so my granddaughter could swim and spend time with me in a nice hotel. The website showed multiple images of pools, some with different backgrounds as well as a butterfly shaped jacuzzi. The ONE pool is a joke, maybe 16' square, about the size of a backyard above ground pool. The jacuzzi is smaller than the one at home. The working lights in the room went on and off at will. Door was VERY difficult to open. I do NOT recommend this location and will never return. Other than the manager, the staff was great but they can't change the website nor do the repairs themselves. Seriously, the door was an extreme fire hazard, the lights and wifi a bad joke and the "pool" is false advertising

Kevin S, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to share with you that we are completing an extensive renovation of our hotel. Lobby, corridors and restaurant updates are completed. All new guestroom furniture completed in 2015. Also, while adding our Fitness Center, and Business Center, we did expand our Pool deck in order to accommodate more guests. I am sorry to hear you experienced difficulties in your room and we will be immediately addressing these items with our Maintenance team for improvements. Your safety is our highest priority. We would enjoy the opportunity to serve you here again in the future. Please contact myself or my assistant directly at the hotel so we can personally handle your next stay with us.

"Disappointing stay, and rooms were super-expensive due to Fiesta celebrations in Santa Barbara"

3
10/08/2016

Pros:free parking/wifi, no resort fee, Sunset Grill happy hour pricing, short drive to beach, convenient to US101. Cons: uncomfortable beds & pillows (each queen bed gets 4 tiny pillows & they will NOT exchange them for 1 King pillow), sub-par housekeeping - no shower curtain upon check-in, stopped-up sink, low batteries in safe. These issues resulted in housekeeping coming to room & 2 additional visits by facilities. Also, I accidentally left an entire drawer of clothes in the room and called the hotel to report it within 4 hours but housekeeping never 'found' them when cleaning the room. I've left a few small items behind in other hotels in the past and housekeeping/the hotel has called ME to let me know they found them before I had realized it. This time, it was an entire drawer of clothes, and they never turned up!? We had a 'shared' balcony (3 rooms on 2nd and 3rd floor share one balcony, which I didn't know when I requested a balcony). each room gets 2 chairs and one small table. With a shared balcony, you cannot leave the curtain on the door open, else the others can walk by and see in the room. So you get no sunlight as there are no windows. One night, the guests next door to us sat outside playing music, drinking, talking loudly and laughing until midnight, and we had an early wake-up call, so this was irritating. However, the A/C unit is loud, so we eventually turned this on to drown them out, even though we were comfortable without it on. Overall, this hotel,was not worth the escalated prices (>$300/night) paid due to the Fiesta celebrations in nearby Santa Barbara. I would definitely research other options next time.

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
I would like to offer my sincerest apologies for the problems you encountered during your stay at our hotel. A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing to learn that you're unhappy. I am sorry to hear that your bed was uncomfortable. We replace our mattresses on a 3 year rotational basis or as needed. I will personally check the mattress in the room you were occupying.We do not carry king sized pillows so we could not provide you one upon requests. It is something we will consider to stock for the future. I will address the drain issues with our maintenance department . I apologize we were unable to return your items that were left behind. The day of your departure the manager on duty and the executive housekeeper both checked the room and the "lost and found" department with no luck in locating your items. We have searched several additional times with no luck. We are hard at work to continually renovate our hotel so that it encompasses the latest designs and technologies. We just finished a complete renovation of our lobby,front desk, business center, fitness center, restaurant and lounge, and corridors. This year we will begin a complete renovation of our guestroom bathrooms. We will continue to invest in our product to give our guests a superior value. We will also look at ways to make the balconies more private for each guestroom. Unfortunately summer time along the California coast rates are at a premium.Hotels in the Santa Barbara area were in excess of $400 per night during that time... I sincerely wish that you will give us the opportunity to better serve you and make your stay a memorable one.Please contact myself our my assistant directly at the hotel so we can personally handle your next stay with us.

"Nice place to stay, nice room, great feel"

5
08/08/2016

The exterior of the hotel is beautiful. The room was great and bed was comfy. Staff were friendly. Interior courtyard is nice and a great gathering place for a few drinks. Restaurant on the 3rd floor is a great convenience. I'll do it again.

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Thank you for comments. We are glad that you enjoyed your stay with us. We strive to make every guests 110% satisfied every time. Glad to hear that you find our beds comfy as we invest heavily in good quality mattress'es for your comfort. Thank you for the comment on the good service it is nice to know our attention and training pays off. Please visit our hotel again very soon. Thank you

"Four Season Price but not quality"

3
08/08/2016

I have a hard time paying almost $300 for a room that is subpar in my opinion. The hotel is tired and run down. The staff upon check in informed me that even though I requested a roll away it wasn't guaranteed. Then when the room they wanted to give us couldn't accommodate a roll away we were relegated to a corner room in the back. The only other option was to upgrade to $359 for two queen beds facing the courtyard. Not great customer service. This hotel commands this price because they are the only ones of this kind in the market.

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
I would like to offer my sincerest apologies for the problems you encountered during your stay at our hotel. A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing to learn that you're unhappy. I am sorry to hear that the room you reserved could not accommodate a rollaway. Due to local fire code restrictions many of our rooms are prohibited from adding a rollaway bed. It is something we can not really get around. It is important that we know exactly how many people will be staying in your room so we can properly direct you to the correct bed/sized room. We were fully committed the night of your stay so our options were limited. We are hard at work to continually renovate our hotel so that it encompasses the latest designs and technologies. We just finished a complete renovation of our lobby,front desk, business center, fitness center, restaurant and lounge, and corridors. This year we will begin a complete renovation of our guestroom bathrooms. We will continue to invest in our product to give our guests a superior value. Unfortunately summer time along the California coast rates are at a premium.Hotels in the Santa Barbara area were in excess of $400 per night during that time...

"Fourth of July weekend"

5
07/08/2016

We stayed here for Fourth of July weekend. The rates were pretty much double that weekend so we ended up paying a lot, but we honestly thought it was worth it. It's a very beautiful hotel. The rooms are very modern and have their own balcony. The grounds are very landscaped and peaceful. The only thing I wish was that it was a little closer to the ocean or the Main Street. We had to drive everywhere. They said it was only like a 20 minute walk to the restaurants though. Would definitely stay here again!

kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Thank you for your kind comments about our hotel. We strive very hard to ensure 110% guest satisfaction to every guest every time. We are hard at work to continually renovate our hotel so that it encompasses the latest designs and technologies. We just finished a complete renovation of our lobby,front desk, business center, fitness center, restaurant and lounge, and corridors. This year we will begin a complete renovation of our guestroom bathrooms. We will continue to invest in our product to give our guests a superior value. Unfortunately summer time along the California coast rates are at a premium.Hotels in the Santa Barbara area were in excess of $400 per night during that time.. and specifically the July fourth holiday is a very high demand time period for the central coast. Please return and visit our hotel again soon. Thank you

"Very nice, clean and quite place to stay on your way to Big Sur"

4
05/08/2016

We've are family of 4 spent 1 night at this place. It is definitely much cheaper than equivalent place at Santa Barbara. At the same time - if you like to spend some time in SB - there are only 10 minutes drive there. I would definitely recommend that place to the travelling families or even for business people

"YOU DO NOT WANT TO LEAVE!"

5
02/08/2016

Loved the bed, the balcony overlooking the court yard. Staff is amazing and very caring. If you plan on staying here make it more than a day because one day is not enough to enjoy your stay at this beautiful hotel!

"Something is always amiss at this motel"

2
01/08/2016

There is toxic mold in the lobby plants. Odor is quite detectable on entry to the building. The exterior of this motel is nice but the rooms are another story. Something is always broken or not quite in workig order. I would expect housekeeping to report problems as they are in the room and see all that is going on but they don't apparently. I have to stay there as I'm with a program that houses us there 4 times / year. I really don't look forward to this stay.

"Clean Hotel but if you are a light sleeper bring ear plugs"

3
01/08/2016

This hotel was very clean, however if you are a light sleeper its off a major highway and the trucks going by can be loud. I always recommend bringing earplugs for situations such as this. My first room was under the hotel outdoor lights, i asked to move and thankfully they had another room to place me in. I can block out the noise, but bright lights are difficult.

"Cute lobby! Average rooms"

3
31/07/2016

We stopped here for 1 night on our way back to LA from Monterey. The photos online made it look super updated and we liked the close proximity to the beach and restaurants. This place definitely has curb appeal with the Spanish style balconies covered in beautiful flowers, an adorable courtyard and a beautifully updated lobby. Unfortunately they stopped renovating in the lobby....there was nothing "plus" about the rooms, and nothing about the hotel to justify the cost. The rooms are small (like the king sized bed was way too big for the space) and the bathrooms are outdated. The pool is tiny, which is fine with the beach a mere 5 minute drive away, but they don't provide beach towels (although you can borrow from the pool towels). The staff Is super friendly, check in was quick and easy, and the on site restaurant's breakfast was reasonably priced and decent. This is an ok place to spend a night if you get a good deal on the price.

"Beach Vacation"

5
28/07/2016

The hotel is close to the beach; a five minute drive. The rooms are clean and decorated nicely. The hotel is attractive from the inside and out. Pool and spa could be larger. They have a restaurant, but there are also nearby restaurants as well. Fair price for the location and the time of year we stayed there; end of July.

"Master Suite=Sweet Stay"

5
27/07/2016

We planned a brief get away to Carpinteria and BW did not disappoint. We stayed from Wed-Fri and found our room on the first floor very quiet and spacious. Our room was clean and our son didn't mind sleeping on the pull-out sofa. The beds are amazingly comfortable. We felt the staff went out of their way to make our stay a pleasant one.

"The staff needs customer service training!"

1
24/07/2016

What an awful experience with the staff! While the rooms are adequate...certainly not worth $300 which is what we were charged even though we were quoted $236 over the phone. Our family was getting out of town due to a horrendous fire in our neighborhood and in the chaos didn't pay attention to the confirmation. We booked over the phone. While we should have double checked, the lack of empathy or shady practice between the quoted reservation and the actual amount charged will make us never visit again. I showed a text with the quoted rate and the flippant night manager, who sounds like another complaint here has dealt with here on trip advisor, was so callous and just replied that it wasn't his fault and we signed a contract. Enjoy your $600 Best Western "plus" (2 rooms) because you won't be seeing another dime from our family!!!

kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
I would like to offer my sincerest apologies for the problem you encountered during your stay at our hotel. A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing to learn that you're unhappy. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve and I'm happy to know that we were able to solve the issues after our conversation this morning.

"Quick trip"

5
18/07/2016

Very nice hotel. Beautiful grounds. However one major security flaw. Although the doors are heavy and automatically close behind you. They do not fully shut! We unknowingly left our door ajar all night. And in the morning walking down the hallway noticed many others were just like it. I believe the front desk clerks should let everybody know to fully close the doors behind them. One other issue I had. There is not any coffee or tea in the lobby. Guest would love to grab one on the way out, I am sure. Great location and will stay here again.

"Refreshing Staff and Garden style"

4
11/07/2016

I enjoyed my 3 night stay and found the hotel to be well located. The rooms were clean and all the amenities functioning. My adult son and I shared a room on the 3rd floor with two comfortable queen beds. We didn't get in each other's way. My son smokes and this is a smoke free zone/hotel/city. I don't smoke and wish he would quit. Don't even think about trying it as there are hefty fines. The air conditioning unit worked very well, but my son and I both had sore throats by the 2nd day, potentially from the air-con air filter. The room was clean and appeared dust free. The room had low light, possibly darker than the garden facing rooms. There was a coffee maker in the bathroom...maybe not the best looking place, a fridge - very handy. The pillows were fluffy and the linen clean.

"Nice hotel in a perfect location"

4
11/07/2016

This is a nice, clean hotel, perfectly located near the main street of Carpinteria. The Staff are truly friendly, warm and attuned to the needs of guests. Directions and recommendations re: restaurants etc. given with a smile. This left us with a nice memories of our first visit to Carpinteria.

"Perfect for Beach Wedding"

4
08/07/2016

Stayed at this hotel for my son's wedding which took place close by on the beach so it was very convenient. Only wish they offered a newlywed package that we could have added to their room because we were from out of state and did not know of any local vendors to obtain flowers or champagne for their room. Staff was very polite and professional. Lounge area was small with the amount of friends and family to meet up with prior to going out for rehearsal dinner. Overall experience was excellent and close to Stella Mares where we held the rehearsal dinner and the beach for the wedding and Rincon Beach Club for the wedding dinner and party. Was a bit pricey but since it was over the 4th of July weekend and so close to the beach it was expected for California (vs Tennessee)

"Family Get Together"

2
06/07/2016

I would never recommend this place. The rooms were dirty and the restaurant hours are extremely limited. We were there for a family get together that involved kids and adults and the restaurant was not open at lunch time, and provided only limited breakfast and dinner hours. The rooms (we had three of them) look like the only cleaning they did was to vacuum through the middle of the room. Not all trash cans were emptied upon our arrival and there was still trash of the floor from the previous occupant.

, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
The principal goal of our hotel is to provide dependable service to all guests, and I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Our restaurant is only open for breakfast and dinner because many of our guests like to try our local restaurants and enjoy our beautiful town. We take pride on the cleanliness of our rooms; please be assured that all of the issues you've raised have been addressed, and that appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us and hope to provide you with an exceptional experience in the future.

"Carpe e deum indeed!"

4
01/07/2016

We have stayed in this particular Best Western many times over the past 14 years. It is a real gem! Very cosy and eclectic in ways--the bar and restaurant are on the third floor and the design is such that you can have a group in one section and an intimate dinner going on without a clash. The staff are pleasant, the landscaping is lush and lovely, the price reasonable. The only "negative" would be the rooms are on the small side.

"Another visit to Carpinteria!"

5
30/06/2016

This Hotel has undergone a major improvement effort! Everything is new! New flat screens, serious wireless internet improvement, totally new lobby, rooms have been refurbished, the restaurant/bar/gym/business center are modernized.....a total joy!

"Welcoming Environment and Crew"

5
28/06/2016

Great staff provided a warm and gracious welcome during check-in and check-out. Even during the stay, the staff was proactive in welcoming a person and making the resident feel good about his or her experience. Well done.

"Not as expected"

3
26/06/2016

The best things about our one night visit was the front desk agent, Ana, and the balcony to sit on off our second floor room. We went there b/c it had the highest rating of the hotels in the area. The room was very small and layout was confining and 'old' (meaning it was tough for two to be in bathroom b/c shower was behind door, get it?) The balcony was not clean...webs, bugs, and such. The room was dark. It was okay for one night, with free, plentiful parking, and easy on/off access to freeway. A plus was the restaurant (w/happy hour) on 3rd floor. We didn't eat or drink there, but it was easy for 'to go' coffee and juice in a.m. They did have chilled waters available and apples in the lobby. We would not stay there again because of the room negatives.

"Fabulous Stay!"

5
19/06/2016

This is a great hotel RIGHT off the freeway and less than 10 miles from Santa Barbara. It's clean, plenty of parking, and has a wonderful courtyard to enjoy. The town of Carpinteria is adorable and this hotel is right in the middle of it all (minutes from the beach). Loved it!

"Too short a stay"

5
18/06/2016

Stayed only one night but very pleased overall. The hotel is beautifully designed and the room was comfortable, if not large. Reasonably priced compared to those similar in Santa barbara. Very easy to locate, just off highway 101. Free parking and wifi ( good reception). Staff were all very accommodating and professional. The restaurant on the third floor is delightfully designed, into sections. The food was good and reasonable. My only grudge was that in the evening, and next to the bar, it was very noisy with bar customers who only wanted to shout. Breakfast next day was excellent. I have stayed in several Best Westerns and this is one of the best I have experienced. A very good choice if you are in the area and at a favourable price. But why don't some of these hotels provide tea in rooms? Always coffee only! I always bring my own but there are SOME Americans who drink tea, believe it or not.

"The newly renovated hotel is truly beautiful."

5
18/06/2016

What a nice Hotel!! The courtyard in the middle of the hotel is a 5 Star setting. We enjoyed sitting there every morning while we have our Starbucks coffee. We were pleasantly surprised with the room, it was very clean and nicely decorated. The restaurant serves one of the best hamburgers I have ever had. We loved Carpentaria Beach, it has become one of our favorite.

"Relaxing stay"

5
17/06/2016

My daughter and I decided to stop in Carpinteria for a visit. I checked with Best Western and was pleasantly surprised to find a great rate on a room in the summer months. Our room had all the things I require for a great stay, clean, quiet, and comfortable beds. The friendly staff was a bonus! I had not stayed at this particular Best Western for many years, I am glad I stayed and will more than likely stay again!

"Great hotel"

5
16/06/2016

We were impressed at appearance of hotel as we arrived. The lobby was just as nice as was the unexpected interior patio area. Was unusual and very welcoming. Very nice room and bath. Didn't have breakfast but had a nice restaurant overlooking the interior patio.

"Comfort and Beauty ~ this is it!"

4
13/06/2016

I stay at BW Carpinteria whenever I visit my daughter in SB. Comfortable, affordable and well-maintained. The service is great and the staff caring. It's nice to sit in the hot tub and enjoy the stars at night!

"Nice place to stay, but. . ."

3
13/06/2016

My wife and I stayed here for 5 nights as our base for visiting the Santa Barbara Wine Country. The hotel was clean and well kept but, 1. Housekeeping was erratic and annoying. One day the housekeeper knocked on our door at 8AM. Another day she came at 4:30 in the afternoon. Then on the last night the room next door was being vacuumed at 10 PM! 2. This hotel has absolutely the smallest pool and smallest whirlppol I have ever seen in a hotel. The pool was about 15 ft by 15 ft. As a base for the wine tasting, this was a bit further than I would have preferred. I would search Los Olivos carefully as it is in the heart of the wine country.

"Nice location and well kept"

4
13/06/2016

The Best Western PLUS Carpinteria Inn, in Carpinteria, is centrally located and well maintained. The staff was professional and the experience overall lived up to the Best Western standard. The negatives to the stay included a slight odor to the room when I first got in but I took care of that just by airing out the room. I don't know what the source of the odor was, whether cleaning solutions or sewer gas but it was a first floor room so it could have come from anything sewer system I imagine. The other issue was a broken ironing board which I adapted to and left a note for housekeeping. I hope it was taken care of, I wish whomever had used it before me would have done the same for me. Overall it was a very nice Inn. I am not sure why but when I see a price on line and walk in, the price always seems to be a lot more - this is the same for every place I go - even when I book online the advertised price doesn't match the final price (I do take taxes into consideration)

"Great area"

4
08/06/2016

The hotel is newly renovated. It has close beach access. A great place to visit. We will definitely be back. The beach is clean and the city is about 10 miles from Santa Barbara. A great value. My family loved it.

, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Guest, Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. Thank you for staying with us. Your encouraging review will help us to constantly improve our hotel, and we hope to welcome you back again in the near future.

"Carpinteria's best kept secret"

5
07/06/2016

Beautiful hotel in great location, able to walk to a restaurant nearby, and also ate in the restaurant in hotel that overlooked the inner garden. All rooms have balconies, and very quiet, clean, and comfortable. Surrounded by a wall, feels very safe. The staff are professional, quiet, and attentive. The restaurant even let us stay after they closed and went home. Left the lights on for us.

, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Josie, Thank you for staying with us at The Best Western Plus Carpinteria Inn. Every guest is a valued guest, and we are delighted to be your chosen hotel during your recent stay. We are pleased to note that you appreciated our courtyard, restaurant, and customer service. We hope to welcome you back again in the near future. Sincerely, Management

"Bealtifull Grounds"

4
07/06/2016

The place is quite bealtiful, the garden part was the one that called my attention when looking for a place to stay. Carpinteria is a small place near the ocean; it has nice restaurants, good drinking brewers and best of all (Best Western Plus Carpinteria Inn.

, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Jose, Thank you for choosing The Best Western Plus Carpinteria Inn during your recent stay. We are pleased to hear that you enjoyed our Courtyard. Your encouraging review will help us to continue to improve our hotel. We look forward to welcoming you back again in the near future. Sincerely, Management

"A Place to Stay With Comforts of Home"

5
04/06/2016

If your looking for a place to stay out of town, with the comforts of home Look no further than Best Western. The food, security, peace of mind, and professional service is given to you at Best Western.

, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear Guest, Thank you for choosing The Best Western Plus Carpinteria Inn for your 'home away from home' when your travels bring you to our great friendly town. We take pride in our customer service, so we are pleased to note you appreciated our staff. We hope to welcome you back again sometime in the near future. Sincerely, Management

"really pretty place"

4
03/06/2016

this hotel is very easy to get to, with in walking distance to a great beach. It is pretty and comfortable. The pool is tiny and barely a pool so don't plan on that, and the hot tub is also super tiny, and OLD. The restaurant upstair is expensive and not great.

"Not bad for a Best Western"

3
03/06/2016

I stayed here 2 nights in August 2015 on a business visit to Carpinteria. The decor and style of the hotel was nice for a Best Western motel. I guess it is the best hotel in Carpinteria.... And it is clean and adequate, though it is loud directly on the highway 101. The pool is barely bigger than a hot tub and located basically on the parking lot - not a place to relax. You can walk to the beach from here, but it is a pretty long walk on busy streets. Not a vacation destination or a luxury hotel by any means but a clean place to stay if you need to be in Carpinteria on business. I found the food in the restaurant heavy, disappointing, as coming from Europe, I prefer while in California to enjoy natural, California-style healthy cuisine and not heavy fatty flavourless overcooked American food. But I guess it is a Best Western so one should not expect gourmet. It sufficed.

"Near Santa Barbara"

3
01/06/2016

1st time visit here. Did not realize how close it was to the 101 freeway. Due to proximity, some noise was likely inevitable. 1st room was insufferable re freeway noise. Chose another - front desk was nice in accommodating a transfer. Cracked a window a bit (otherwise room gets too stuffy), but no window restrictors (which allow window only to be opened so far). Meager breakfast, about which staff seemed overly protective (it seemed they wanted to ensure we didn't eat too much). Bathroom sink emptied poorly. Blanket marginally insufficient re warmth. Business room with computer access was nice. Swimming pool very small.

"Don't stay here!!"

1
28/05/2016

What a rip off! For $300 they said we could have a small room under the stairs! The lady was nice, but the men at the front desk were rude and should not be dealing with the public! The restroom in the lobby was dirty and falling apart. I highly recommend avoiding this place! We left!

"Comfortable and convenient"

3
25/05/2016

I've stayed here several times when we've gone to Carpinteria. There's only 3 choices for hotels here. The Best Western is the middle-priced and a good value for the accommodations. They've recently done some remodeling. The hotel has a very pleasant feel to it. The rooms are nicely decorated and most have balconies. The beds were quite comfortable with a selection of pillows. The nicely tiled bathroom was a good size. The big plus here is that it's right across the street from Clementine's which is the best place to eat in town. It doesn't have a free breakfast but does offer a nice room service breakfast or you can eat in the Grille for very reasonable prices and they don't gouge you on the room service. It is close to the freeway and some of the rooms do get some noise but not too bad.

"Great place to stay"

5
22/05/2016

Excellent service and the Inn is very nice and well maintained. Will stay here again. Front desk greeting was very professional and got an upgrade because of my loyalty to Best Western, Very nice view and maid service was very nice and helpful.

"Clean, updated and comfortable."

4
18/05/2016

My wife and I were in a handicapped room on the first floor this Spring. The room had been nicely updated. It was clean, comfortable, spacious and quiet. It had a very nice patio that opened onto a nice courtyard. The lobby and hallways leading to our room had all been updated since our last stay. In room coffee was good, and management was very accommodating with requests for additional brew packs of "Coffees of Java Trading Co." There is a small outdoor pool and a nice exercise room.

"Christmas getaway"

5
17/05/2016

The hotel had an oldish charm to it. Construction wise it was indeed old. BUT I LOVE this hotel. The age somewhat added to the charm. It was clean ,staff was great,and the restaurant upstairs served up a great Christmas dinner special. I am very satisfied with this hotel and will definitely stay here every time I head out to Santa Barbara which is 25-30 minutes away.

"Comfy and great price"

5
17/05/2016

We stayed at the Inn to watch the Tour of California that was coming through town. The inn is located on the edge of Carpinteria but an easy walk to downtown. There is a cafe in the hotel that dies a good job with food and beverages. The rooms are nicely appointed with all you need as a traveler. The price point is great and makes for a nice launch pad for area attractions including Santa Barbara. You probably need a car but public transportation is mostly likely available. The beaches are nearby. Great fir walking or a biking base. The rooms on the courtyard are very nice and have patio seating and a fountain. There is a pool and small jacuzzi. The staff are friendly and accommodating. Good spot!

"THE value hotel in Carpenteria"

5
12/05/2016

We've stayed here many times. And my wife almost lived here at points in time during her career. It is a great value and very attractively-appointed. And they keep upgrading it slowly but surely. My only criticism of it is that noise from the upper floors can creak into your room. If "lead foot Larry" is jumping around upstairs you will hear him IF you have a room on a lower floor. But one of the best things about it is the inside courtyard. Get a room on the first floor and enjoy that bottle of wine on your patio in their fabulous courtyard. And the wonderful agents at their front check-in desk are anxious to please.

"Lovely Two Night Stay"

4
10/05/2016

We usually stay in Ventura or Santa Barbara, but we wanted to try something different yet still close by. There are several choices in Carpenteria and having never spent the night we were not sure what hotel to choose. The Best Western Plus Carpenteria Inn was the perfect choice for us. The lobby is elegant and spacious, the staff were friendly and welcoming. Our room was quite lovely and well equipped with a flat screen TV and mini fridge. WiFi excellent! This hotel is right off the freeway, but we had a courtyard room on the first floor and it was quiet. Even though it is near the end of the Blvd., you can walk to the downtown area. We did not, with two toddlers in tow. But, it is doable. There is a restaurant on the premises, as well as a hot tub and - a HEATED pool!! The heated pool was perfect after all day activities at the beach. They do have rooms with balconies that face out onto an oceanview, but with two little ones we didn't want to tempt fate...so the ground floor courtyard room was perfect. The only thing I can say negative about this room was there is no microwave. There is one microwave at the hotel in the Vending Machine-Ice machine area. But not in your room. We didn't miss it this trip, but in the past it has been handy. So...nice clean room and bathroom, friendly staff and a heated pool...we will stay here again!

"Usual wonderful staff"

5
10/05/2016

This hotel offers phenomenal staff and excellent customer service - the staff are quick to assist you with anything you need. While I had trouble sleeping due to the elephantfolk above me, the room was clean and large, the in room wifi worked very well (I had a number of work documents to deal with and had no trouble), and the staff are quick to smile and offer help. I definitely recommend this hotel.

"Graduation Stay"

5
09/05/2016

Had a great 3 night stay here for my son's graduation. Everyone seemed happy to be working and saying good morning or good afternoon. Love the fountain in the courtyard, open your doors and enjoy the sounds and the nice breeze.

"Beautiful California/Spanish exterior and grounds"

5
06/05/2016

Planned to spend a day in Santa Barbara, we booked a room in less expensive Carpenteria, CA. This hotel was a nice surprise. Positives: room was nice size, clean, comfortable bed and amenities. Good breakfast. Quiet with easy access to freeways, etc. Close to quaint beach area for good food (recommend Esau's Cafe at 507 Linden Ave.) Helpful staff.

"mold in rooms, broken furniture, poor beds"

2
05/05/2016

I have stayed in this Best Western 5 times in the last year and there is always a problem. The staff are very nice and switch my room but there is no consistency in the rooms. Some are falling apart and have mold issues. The only consistency is the poor quality of the beds. The internet works fine. The exterior of the facility looks nice but I never know what I will get in terms of a room. Unfortunately I have had to stay here for business and in Carpinteria this is supposedly the best accommodations.

"Carpinteria Visit"

5
02/05/2016

Enjoyed the visit very much. Hotel was tops! The courtyard was especially pleasant. It was only the missing Security Lock on the door which made one member somewhat anxious, (Rm 329) and the door to Rm 120 did not "self close" as expected.

"Good location but hotel in poor repair"

2
01/05/2016

Love Carpinteria! Good location for access to Santa Barbara and the coast. If you stay here, ask for a room facing the central courtyard. It may help to cut down on the incessant freeway noise. Property looks nice from the outside, but our room was in poor repair -- tiles coming loose from shower surround, pieces of grout coming out from between floor tiles, mildew on curtains on balcony door. Breakfast was rather expensive and service was poor. For the price, there are many much better properties in the area. We visit the area fairly frequently, and would not stay here again.

"Pretty but not a plus"

3
30/04/2016

When we booked a Plus hotel we thought we would get a pillow top mattress, microwave in the room and the complimentary breakfast - not in this hotel. It is clean and there is a pretty garden but makes it makes us wonder what is standard criteria to achieve a Plus rating?

"Santa Barbara vacation"

5
29/04/2016

Older property completely remodeled and well maintained. Employees are exceptional in all areas. Comfort was top notch and property is close to area beach and restaurants. I will again say how well the employees treat you with a smile and respect. They are all professionally dressed. The employees reminded me of being in a business hotel in downtown Chicago

"Nice place with free parking."

3
29/04/2016

Clean, quiet and friendly with an in-house restaurant for breakfast, lunch and dinner (no free breakfast). A beautiful enclosed garden lush with greenery and flowers is something to see and enjoy. Close to a beautiful beach and all amenities offered in this quaint town. 15 minutes from Santa Barbara which makes it an economical choice for budget minded folks. A small pool and a jacuzzi is available. The pool is small and ok for kids. I got a 'stomach flu' and my prime suspect is the jacuzzi (the only thing I did and my wife didn't - otherwise we ate same food, etc). But I could be wrong so just a heads up to you. A minor annoyance is that our room keys kept getting de-magnetized.

"Good Best Western"

4
26/04/2016

This place is nice. Seems a bit old, but loved what they have done with the building. The room was fine - fridge and coffee machine both worked great. Bed was comfy, but could hear the neighbour's TV. The gym was very small but adequate.

"Vacation"

5
26/04/2016

We enjoyed our stay at the Best Western PLUS Carpinteria, Ca. We think the prices have gone up a lot in the last year. We stay at this Best Western every year. And the prices have increased quite a bit since the last time we were here. We like this hotel because it is quiet and not a lot of crowds.

"Wow"

5
25/04/2016

Pulled in without a reservation. Ana (in training) at the front desk, found the ideal room for us What a great little spot. Beautiful courthouse view and great staff. And oh what a breakfast! We enjoyed ourselves so much we stayed a second night.

"Close to Hwy. and nice courtyard to relax in after a day of traveling"

4
25/04/2016

Have stayed at this hotel several times while in Carp. area. The staff are friendly and efficient. The rooms are clean, the bed comfortable and you get a choice of pillows which I like, since many hotel pillows make it hard to sleep for me. There is no breakfast included, but I have eaten at the third floor restaurant ant it was good. There is a pool to splash around in and a hot tub to sooth aching muscles from driving. The in room fridge was helpful but for the microwave you have to travel outside to the vending area. I do plan to stay here again when in the area.

"Decent hotel, but overpriced"

3
24/04/2016

We stopped for one night in this old hotel. The location is very convenient, close to the freeway and only 10 min. from Santa Barbara, and at the same time within walking distance to Carpinteria downtown. Best Western makes an effort to maintain this old building. The common areas look good, especially the courtyard. If you are lucky, you will get a room with courtyard balcony. However, the rooms are clearly dated. Walls are thin and no amount of lipstick can help this pig. We had breakfast at the restaurant on the third floor. Food was OK and service was friendly, but very slow. I suggest you walk to one of the many places in downtown. In the end, we paid $200 a night for a room with two queen beds in what feels like an old motel and we don't feel like the value is there. If that's of any consolation, the free WiFi was excellent.

"Great Place to Stay Just Outside of Santa Barbara"

5
22/04/2016

This hotel is an affordable, clean, and efficient alternative to pricey Santa Barbara hotels and it is only about 10 miles south of town in Carpinteria. My brother and his wife recommended it and we were pleasantly surprised by the great location (freeway close) and quaint atmosphere. We will definitely be staying here again.

"beautiful hotel"

5
22/04/2016

We always try to stay at this hotel when in Carpinteria. It has a beautiful courtyard to sit and relax in. It has a restaurant and bar which has some very good food and cocktails and the staff is great. It's nice to to be able to relax and have a nightcap after a day at the beach.

"Good value, nice hotel"

5
20/04/2016

This review is from our Hwy 101 and CA 1 coastal trip beginning in Astoria, OR at the Washington-Oregon border. We drove 1450 miles to Huntington Beach. Lots to do along the way and fabulous scenery. Best Western Carpenteria. Really a very good value. This is a nice hotel and is continuing to remodel the rooms. (Ours had not been remodeled but was good). Attractive lobby and is served by an elevator to upper floor rooms. We found it a very comfortable place to stay at a very reasonable price.

"Decent Accommodations"

3
18/04/2016

The good - the courtyard is beautiful and a wonderful place for groups staying in separate rooms to meet together and lounge. The pool was clean albeit rather small, don't expect to be able to do laps. The bad - Grill staff speed was awful; room coffee maker still had coffee from previous guest in it; fridge was unplugged and caused my food to sour - the sign said to turn it on, not plug it in (I'm all for energy savings, but be accurate in your signage); lack of community trash cans made the courtyard and front parking area look disheveled.

"Old mattress, thin floors, clueless staffs "

1
17/04/2016

It is a beautiful place with individual patio with clean room, I will give it that much. During my stay, I came across about 10 staffs. Everything they do seem to be busy work without proper training. Location of the restaurant seems like an after thought, and staff are nice enough but clueless and doesn't pay attention. We were placed to sit near a side door which they used often. We asked them to keep the door closed because of the cold air and the multiple request to different staffs seems not to resonate because we had to get up and keep closing it ourselves. I ordered yogurt with granola and got tiny yogurt with plain pecans. Lobby was under construction and tools and materials were piled in the walkway. Once settled into the room for the night, I was confronted with an old spring mattress that dipped into the center and heard every foot steps of the neighbor above and from the staircase next to us. The noise from the fridge is loud and shakes the casework when it stops at the set temperature. What a waste of a beautiful building. I definitely will discourage fellow readers to go there.

"Last minute business meeting"

5
16/04/2016

Great value, service and location for our 1 day stay. Had a last minute trip and booked online. Got to the hotel after 10PM. The gentleman at the front desk was professional and pleasant. Check in was a breeze. Room was nicely appointed but may have not been booked in several days. Countertops visibly dusty but overall the room and bathroom were in good condition. Had a room with a courtyard view with a seating area which was very nice. Even though close to the freeway the ground level room was extremely quiet. Would not hesitate to book this location again. Staff and checkout very polite and friendly as well.

"Not a great value"

3
15/04/2016

It is one of those properties that rest its reputation on its location not its service.... Small dated dirty rooms....many items in the room were broken or not functional. No complimentary breakfast...yikes no coffee Overall, a poor midweek value @ $130 a night

"Bad customer service"

2
14/04/2016

would not recommend you stay at this best western save your money and go elsewhere the rooms look like they haven't been updated for like 20 years the tile is come off the walls and the bathroom fan had no switch to turn on or off no fan in bathroom

"Quite getaway "

5
12/04/2016

Just left this friendly hotel which I booked with two vouchers from livingsocial.com. it's conveniently located near 405. Our room 202 was not on a freeway side, so we had good night sleep. Bed was comfortable with adequate sheers and plenty of pillows, balcony door opened for a light breeze. Bathroom had ample counter top with small toiletries and coffeemaker. No tea bags, though. Plenty of lamps with plug-ins convenient for charging get our multiple devices. WiFi strong and easy to set up. We did not have too many contacts with the staff b/c everything worked in the room and on premises; check in and check out was fast. Two-three people we met were friendly. We recommend the restaurant on the 3d floor for breakfast (after we compared it with our usual IHOP senior menu), it's clean, reasonably-priced with a great menu and fast service.

"One of the nicer Best Western's"

5
06/04/2016

Stayed at a few Best Westerns across the US since becoming a rewards member and this one in Carpenteria is a very nice one. Staff is friendly and cordial and amenities are good. Location is close to Fwy(101), but not too close to have a noise issue and the town of Carpenteria is quaint and seems very safe for families. Not too far from local colleges (reason for visit) and offer special rates college visitors.

"Enjoyable Getaway to Carpenteria"

5
04/04/2016

We stayed 2 days in Carpenteria for a quick vacation with our young boys. We chose the Best Western because Living Social was offering a great deal. We had a wonderful stay there. We needed a room with 2 queen beds and chose a room on the 2nd floor with an outside balcony. We loved it!! There were chairs on the balcony and we sat there each morning and breathed in the sea air. The room was very quiet, clean, very pretty and had everything we needed - flatscreen tv, tall fridge with freezer. Washer and dryer were down the hall, microwave upstairs. We did have a view of the 101 freeway, the mountains and Carl's Jr., but it didn't matter. We couldn't hear the freeway at all when we were in the room. It was just relaxing to have the option of being in the room or outside. The courtyard was also really beautiful with a fountain and night time lights. There were plenty of common places with tables and chairs to sit in the courtyard or on a balcony overlooking the courtyard to relax. Some inner rooms had their own courtyard balcony too. We ate in the hotel restaurant/bar 2 nights. The food was quite good and the prices were reasonable. They even had happy hour with 1/2 price well drinks. It was really nice being able to have our kids with us and to have a drink too. We also ate the Continental breakfast one morning and was so impressed with the presentation. They served us at the table and brought everything out in regular china dinnerware. Yogurt, cereal and milk, warm pastries, orange juice.

"Frequent Guest"

5
30/03/2016

I've stayed at this hotel many times. Staff is great. Restaurant good and affordable. Remodeled lobby is really nice. The bathrooms are dated but other than that, décor is nice. Always clean - which is VERY important. About a mile (or so) from the beach.

"Beautiful Hotel/Amazing value"

4
28/03/2016

It was hard to believe this was a best western property. Adorable lounge/bar on site. Gorgeous, relaxing gardens in the middle of the property. I wish the decor could be updated inside the rooms and I wish the pool were bigger. But this hotel is a great value and find for the price!

"CARPINTERIA VISIT"

5
28/03/2016

This is an excellent place to stay, with a new twist to the Best Western Plus rating. They have a fun restaurant and bar on the third floor. The food was great and so was the bar/lounge. If you are considering a place near California's coast, you might want to check this location.

"Best Western Minus"

2
26/03/2016

The thin walls and gaps around the door meant I could hear every word of every conversation in the hall and next door. The world's oldest and slowest ice maker. And no microwave to heat up leftovers or make popcorn?? Even Motel 6 has that.

"Perfect for me and my 3 kids"

5
19/03/2016

I stayed here for one night with my three kids and it was perfect. I called ahead of time and they were able to get me a room near the pool & gym as I requested? They have a small pool and hot tub that the kids enjoyed. The gym was nice for a hotel. They had cardio machines, free weights, and a smith machine with pull up bars. We had a 2 double room and it was nice and clean with a mini fridge. The next morning we went upstairs for breakfast and every came out as ordered. The food was reasonable and priced like Denny's. All in all I will stay here again next time I go visit Santa Barbara

"A treasure in Carpenteria!"

5
17/03/2016

I was extremely impressed with this hotel from the moment I stepped into the lobby until I departed. Very friendly, professional & caring staff. The hotel was spotless & I loved the décor of the lobby, hallways & rooms. I ordered Room Service for dinner & it was brought very quickly, still hot & tasted delicious. I would highly recommend this hotel to my family & friends.

"Beautiful Gem"

5
16/03/2016

I booked this hotel, through a Living Social voucher, for a mid week stay. We were very surprised by the beauty of the property. We will be back. Great value. Centrally located to the Santa Barbara area.

"Great hotel for your stay in Carp/SB"

5
14/03/2016

This hotel never disappoints. Close to everything, beautifully decorated, moderately priced and the staff is lovely. I always stay here when I visit Carp and will definitely stay here again. Make sure to check out the courtyard- beautiful!

"Clean, Comfortable, Good Value."

4
11/03/2016

Pros: The hotel has a good pool and good bar. Our room was clean, quiet + comfortable. There were french doors in our room that led onto a cute balcony which was quaint. Well maintained grounds. Staff were friendly. Cons: Location is a bit out of the way.

"Carpenteria Inn Best Western Plus, Carpenteria, Ca"

5
11/03/2016

Great staff, beautiful hotel, fantastic food at their on-site restaurant the Sunset Grill, price of food excellent. Rates great for room. Received a free upgrade to the courtyard. Clean rooms. I would stay again for sure!

"Decent, but not worth writing home about"

3
09/03/2016

The hotel looks nice from the outside, but the rooms are very mediocre. The bed wasn't that comfortable at all, and it took me a long time to go to sleep. The floors also need to be redone as you can hear (and feel) the floor creek in the hallways when you're walking around. Overall it's an okay hotel, but if you have the extra money to spend, I'd stay elsewhere.

"Good value"

5
06/03/2016

Stopped in late on a road trip from Los Angeles to Santa Barbara. It's only about 15 minutes from Santa Barbara and more reasonably priced. Night manager David was very hospitable. Will definitely look to stay again. Room was spacious and well appointed.

"Best Western Plus, Carpinteria."

4
06/03/2016

A very pleasant stay at this garden hotel which is situated close to all amenities and comfortable. There is a small pool located on the first floor, a gym and a guest laundry where it costs $1.50 to use the washing machine and $1 for the dryer. I thought the room was a little dark but very clean. Our room although to the front of the hotel overlooking the car park was found to be quiet. I would be happy to use this hotel again should we re-visit.

"Budget Surfer Hotel"

3
06/03/2016

Decent place you can sometimes get for under $100 bucks. Stayed here a few weeks back with the wife for a valentines surf trip and it was clean and comfortable enough. Definitely nothing high class and you could tell the updates and maintenance were done in a timely manner and not to a very high standard. I'd recommend this hotel to a budget traveler not looking for anything fancy.

"Clean but outdated property"

3
06/03/2016

Nice, clean rooms. Very noisy air return vent in hallway. Moved rooms. Second room had stains near AC unit and on ceiling. No continental breakfast and no discounts in the hotel restaurant. Fairly affordable.

"Courtyard was a Beautiful Oasis"

4
04/03/2016

The pictures of the courtyard were what sold me on booking a room at this hotel. The gardens are as beautiful as they are in the photos. Courtyard rooms are pricier but if you have a room on the second floor, there is a balcony where you can sit or there are steps down to a table and chairs where you can relax and view the fountain and beautiful plants. The 3rd floor rooms do not offer this balcony. Breakfast was not included in the price of the room but parking is free. We just felt it was odd to have the coffee maker in the bathroom. We were able to walk to downtown Carpinteria's restaurants within 10 minutes but the hotel is next to a busy highway which is the only drawback I can see about this location. Our room on the second floor faced the highway. Rooms were up to date and comfortable.

"My happy place."

5
02/03/2016

I love this hotel. It is an easy walking distance from downtown Carpinteria. The service is excellent. The rooms on the courtyard are especially tranquil. Easy freeway access. I always look forward to my stay here.

"Mostly great...."

4
29/02/2016

Our first night we were in a room at the back of the hotel and the freeway noise is atrocious. Our remaining two nights were in a room on the inner courtyard and there is no comparison. The latter room is a delight. The rooms are clean modern and comfortable, wifi was good with excellent speed. Staff are helpful and overall I was very impressed.

"No Breakfast"

3
29/02/2016

I expected more from the Best Western Plus. It would have been nice to have had a complimentary breakfast. I will probably travel a little farther next time for a hotel with a breakfast. Best Western Plus should have complimentary breakfast since you are paying more money. Of course you can spend more money and eat at their hotel restaurant.

"Nice property"

5
27/02/2016

We really enjoyed our overnight here. Beautiful property and courtyard is great. The hotel is well appointed and the room was very large with a big bath as well. Located in a small community just outside of Santa Barbara - this is a great quiet choice IMO. Just 10 minutes to Santa Barbara downtown and port. The only thing I would like to see the hotel do is to secure the doors to the outdoors in the rear of the hotel - not that it is dangerous per se - but it was a wide open invitation to anyone not staying at the hotel.

"Hotel Stay"

5
27/02/2016

This hotel has been recently renovated. The changes in ambience are remarkable. We have stayed at this hotel fairly often. The new decor and feel f the hotel have improved the quality of total experience. What a great improvement in the look and feel of the place!

"Jem in Carpentina"

4
27/02/2016

Great little hotel but the bartender ,Rachel, needs some attitude adjustment training and better communication skills. she needs to rethink how she handles and explains their happy hour program. Other than her this place was a pleasure and front desk people were awesome. I'd return, just not to Rachel!

"A very enjoyable experience"

5
22/02/2016

This was the first time that I've stayed in a hotel in Carpinteria, and I'm so glad it was a Best Western Plus. The room was very nice and clean and the bed and pillows were extremely comfortable. I was very impressed and I look forward to my next stay at this hotel.,

"enjoyed most of the 2 day visit"

4
18/02/2016

Very clean and nice rooms. Bed seemed new. Enjoyed the the patio doors to the inside courtyard and sleeping with doors open and to the sound of the water fountain. The one issue for us was noise from the room overhead. All footsteps resonated into the room and conversation upstairs could be clearly heard. The squeaky noises from from walking around in above room took place from about 11 pm to midnight and from about 6 am to 7 am.

"Just what I needed"

5
18/02/2016

A very nice, very clean and very quiet room! Slept great on a comfy bed. I was okay with there being no free breakfast (though there is a restaurant) because I like to go out for that meal anyway, but was wishing I had a microwave in the room.

"Adequate"

4
16/02/2016

To expensive for a hotel next to the freeway on valentines weekend. Didn't offer a continental bkfst. I've stayed at other Best Western hotels in san diego for less rate per night and it included a bkfst voucher and a room with a view.

"Very nice "

4
15/02/2016

We booked this place a couple days before we arrived and we had until 3pm the day before to make any changes if needed, which was nice. Was somewhat easy to get to. When we arrived we thought we were going to have a room looking towards the ocean and found out we had two options one on the second or third floor both facing the courtyard. We took the second floor room. In the end it was really nice. Great view of the courtyard! We had a made a great choice in the end. When I had to go out to the vehicle I could hear the traffic noise from the highway and when I got back to the room I told my husband we made the right choice or we would have been listening to the highway and not the beautiful waterfall that was in the courtyard. The room was nice. All up to what was said on the website. Breakfast wasn't complementary, but was good and easy to get to on the third floor. The gym they have was nice. They did have one treadmill that wasn't working. Overall a really nice place! I would stay here again!

"Nightmare of a hotel"

2
15/02/2016

Nightmare of a hotel so avoid if you can.We were allocated a dark dingy room with atrocious traffic noise from outside.The sink blocked & we told reception 3 times but they were completely disinterested.The room had a strong damp smell also.Socket hanging off wall,broken headboard.We changed rooms next morning only to find the tap for the bath water does not work so can only use shower.Disappointed

"Hot & Cold"

3
11/02/2016

Overall this is a nice hotel. The grounds are clean and the lobby is newly remodeled. Most of the staff is nice and friendly. The location of this hotel is great, close to downtown Carpinteria, beach and only 12 miles from Santa Barbara. My biggest complaint with this hotel is the mattress and pillows, to me they are so uncomfortable. My advice........bring your own pillow

"Clean, Friendly Staff"

4
11/02/2016

Room was clean and tidy. Had no complaints aside from being able to hear other people go up and down the stairwell from our room. I would also like to thank David who was managing the front counter during the night, he provides exceptional service and clearly anticipates the needs of his guests. All other front desk agents were also polite and friendly. Would definitely stay again. :)

"Birthday getaway"

5
10/02/2016

Excellent experience, clean, modern hotel. Great location, will definately return. The staff went the "extra mile" to answer any questions & fulfill any requests. The hotel & it's rooms were modern. We especially liked the courtyard, very clean & peaceful. It had a "home" feel to it.

"Old California"

5
09/02/2016

A charming hotel, clean, and with friendly staff. I particularly enjoyed the little balcony which faced the old fashioned courtyard. Breakfast was not included in the price but there was a restaurant on site. The carpet in the hallway was being replaced during our stay, not attractive but surely not an ongoing inconvenience. Parking and wifi were free. A good choice for accommodation, would stay again.

"Best western Carpenteria Cali"

5
08/02/2016

Everyone on staff was very friendly! The rooms were amazing and very comfy. The rooms were very clean! The area was very nice, not to far from the ocean! I would go back year after year if I could! I loved every bit of this hotel!

"Ok for overnight stay"

3
08/02/2016

We booked this hotel so that we could see Carpinteria. The location of the hotel is great, it's not far from the Main Street and handy for all the bars and restaurants. The hotel is really pretty, we chose a king room but it was so small, we had two suitcases and hand luggage and found we were stepping over them on the floor. Maybe we just chose the wrong room!! Breakfast was served in the on site restaurant, it was very enjoyable but there was a charge. We have stayed in other Best Western Plus hotels and the breakfast was complimentary ??

"clean quiet and cozy"

5
04/02/2016

we have stayed here a couple of times the rooms are super clean the staff friendly and the facilities are excellent . Whenever we plan to get away for a couple of days excellent location the local food is good and reasonable the state beach park and farmers market make this a great place to unwind and relax

"Great Place and Fantastic Manager!"

4
02/02/2016

I have never felt compelled to write a review for a hotel until now! I checked in and Kyle was the most gracious and patient manager that I have dealt with! I had to change rooms a few times and he gladly helped me without complaint. I went from having an OK trip to an excellent and memorable trip because of him! Beautiful grounds too!

"A great place to stay if you are in the area"

4
31/01/2016

Best Western Plus at Carpinteria was a perfect place to stay for a nearby conference. The room was clean, nicely furnished, had easy to use internet, and easy parking. The staff was warm and professional.

"Nice place"

5
29/01/2016

This is an very hotel. The rooms are quiet, good wifi and a tiny but usable fitness room made this place perfect for my business trip. The carpeting was being redone while I was there which needed the upgrade. The free morning paper was a nice touch.

"Recommend"

5
25/01/2016

We will be returning here. Front desk was very accommodating. The hotel was re-carpeting the hallway of our room and we did not have access and right away received a complimentary upgraded room. Did not have high expectations for the room service but it was actually really quick and the food was pretty good. Updated rooms and our patio had really nice furniture. We

"Hiking Weekend"

5
22/01/2016

We love Best Western Plus, Carpenteria! The first time we accidentally came across it was during one of our hiking weekends, we stayed at there and have never even considered another hotel for our future weekends in that area since. The hotel is amazing, Kevin the manager is wonderful and the bed in room 120 is heavenly!

"Great Area and Value"

4
21/01/2016

The hotel is going through a major interior renovation, which will make it even more enjoyable. Close to shopping, restaurants and beach. Friendly and helpful staff. Very nice amenities in room. Would recommend to friends traveling in the area.

"Friendly restaurant staff!"

5
14/01/2016

The restaurant and bar employees are great, especially Barbara and Pat. The hot tub at this hotel is a little small, but nice. There is a remodel project going on at the moment. I have stayed here every month for the last two years on business trips and have enjoyed my time at this hotel.

"Disappointed"

3
13/01/2016

This Best Western did not meet our expectations. Old fixtures and furnishings, needs remodeling, flaking drywall, no soap in bathroom. Exterior looked great, location was perfect, easy check-in and check-out...the staff was wonderful. Best Western wrote us and apologized.

"Very nice hotel"

4
11/01/2016

Great staff, great location, good value and is undergoing renovation. This is a very pleasant place to spend for business or with family. Close to Santa Barbara, and the ocean is very near. The restaurant is average, and the bar is as well, but it's a great place to stay to visit the beaches and Santa Barbara's night life and beach life. Simple, clean, affordable, well run.

"could have been better for the money spent"

4
07/01/2016

the property is beautiful and well maintained the staff professional and friendly room clean, jacuzzi hot and accessable, my complaint is the toilet tank lid was broken into 3 pieces needed to be replaced or at the very least glued back together and when given choice of upstairs or down we were not informed of the construction that was happening directly outside our room in the hallway, very noisy hammering and drilling etc, the rooms are a bit pricey, overall the room was comfortable and cozy and clean. the location perfect.

"old ,but modern"

5
05/01/2016

This hotel build in the old Moorish style with the attention to small details.Very nice courtyard with the beautiful fountain and small garden.All rooms have balconies and refrigerators.The restaurant on site has breakfast and dinner menu with affordable prices.

"Close to Santa Barbara"

3
04/01/2016

Pros: I stayed on 2nd fl. Clean room served most basic needed as I expected. Cons: One towel was dirty. My room did not have a microwave. Externally, Hall way was sting. I tried their breakfast in the restaurant on 3rd fl. I expected a hearty breakfast, but it was not and pricy.

"Noisy!"

1
03/01/2016

We were in the ground floor in this hotel and we heard walking noises from the floor above all the time, even late in the night and early in the morning. This made it difficult to sleep. The hotel is rated 3 starts but really it should be 2 stars. Had some smell in the room.

bwcarpinn, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
I would like to apologize that you were not able to get any rest during your stay with us. The hotel is currently under renovations, not only to update the look of the hotel interior but to address some of the noise issues between floors as well. We hope that you will come back and give us another chance once the renovations are complete.

"GREAT HOTEL"

5
29/12/2015

I have been to Santa Barbara many times but never thought of staying there until there was a Travelzoo deal. Loved it! Staff was great. Parking was free. I don't really care to be right in the middle of downtown Santa Barbara so Carpinteria was perfect. Especially for getting to the beach. I upgraded to a suite. The kitchen was a bit outdated but very clean. Room was huge. Bed was a bit soft but I like really firm beds so it would probably be perfect for everyone else.

"Needs work"

2
28/12/2015

The Best Western Plus needs some work. Our rooms smelled like old smoke and body odor. The lobby was without any place to sit and smelled strongly of bleach. The restaurant is terrible in terms of the food and service.

"Carpenteria Experience"

4
27/12/2015

A good room with a comfortable bed in an excellent location near the beach in Carpenteria. . It was a good value for the money. However, providing breakfast would have made my stay a much better experience..

"Great stay near Santa Barbara"

4
26/12/2015

We booked through a deal on LivingSocial, which was super easy and great value. What was great about this hotel is that it was easy access to the 101 and 15 away from Santa Barbara. Free parking (plenty of open spots) and wifi. Do ask for a "quiet" room because apparently some rooms face the expressway and can be noisy (we had to take a room with 2 queens rather than 1 king to do this). My only complaint is that we were staying 2 nights and after the first night, both of our room keys stopped working. I went to the front desk and there was a 10 minute wait to get the room key fixed because they only have 1 person at the desk at a time. But we would definitely stay again.

"Noisy"

2
22/12/2015

The rooms were nice but walls were paper thin and we had a terrible night's sleep due to constant foot traffic above us. I would suggest getting a third floor room to avoid the noise or request not being placed under families with children.

"Anniversary"

5
21/12/2015

Very clean, very festive at this time of year. The staff went out of their way to make our check in easy. Our room was cozy and over looked the courtyard. So pretty all decorated. We have stayed her before and never have had a bad experience.

"A greaty value for money in Carpinteria"

4
08/12/2015

Have stayed her for a week, and the rooms are adequately appointed. the restaurant is good and fairly priced. the housekeeping service is attentive, the front desk staff are very good and helpful, the hotel is undergoing total renovation this month, so it is a little "disheveled" but the courtyard is beautiful, the rooms nicely sized, and when the remodel is over, it will be a really great choice when you look at the prices of cheaper motels (motel 6) and more expensive (Holiday Inn Express). This is a great value and will be greater after said remodel is done

"Positive"

3
07/12/2015

Lovely helpful people, clean amenities. Uncormfortable beds. Its a great value for the money and the location. The space is amazing, close to the beach, close to food and entertainment. Just far too soft beds!

"ALWAYS A GREAT PLACE TO STAY"

4
07/12/2015

I've stayed at this property 12-15 times. Great value. Lobby was under construction and wish I would have known. beds are really comfortable, and staff is attentive. I really like this property, as its close to Santa Barbara yet in the quaint town of carpenteria.

"Very nice hotel"

4
07/12/2015

I stayed with friends in March and really enjoyed my short stay here. Rooms were spacious and the beds were comfortable. The bathroom had good facilities and a range of toiletries. It was easy to get to and from friend's rooms and the upstairs bar was great'

"Nice staff, noisy neighbours"

3
05/12/2015

We stayed here for 2 nights. It was easy to find the hotel and there was plenty of parking. We arrived after the restaurant closed at the end of the day, so we just walked to Carl's Jr next door for a bite to eat. Location was really good. The room itself was comfortable and clean. The decor was a bit outdated, but you could tell different parts of the hotel were being redone. We stayed on the 2nd floor, but the 3rd floor was getting the walls painted. On our 2nd night, one of our neighbours started playing music really loud and singing along to it. It look a couple of calls to the reception to have them stop. Other than that the stay was average.

"Comfy Inn"

4
02/12/2015

I have stayed at this property several times and in general have a pleasant experience with each stay. The price range is always between $99 and $219 depending on the time of year with summer being the most popular. Close to the beach and not a very long drive to the central coast wine country. The restaurant is small but serves good food and the staff is very friendly.

"Disappointed with our stay"

2
29/11/2015

We had asked for a quiet room and were given a room facing a busy street and train tracks. We were unable to connect to wifi in our room. We had to go to the lobby or the restaurant to get connection. Lastly, we were not informed during our booking that the lobby was being renovated.

"Thanksgiving trip to the beach"

4
29/11/2015

Staff is very friendly & helpful. Lobby was in process of renovation. Excellent location. If you get room in the back of the hotel the traffic noise from freeway is very loud. Prices are good and room is good size. Bed comfortable and lots of pillows. Bathroom was a little small.

"Under Construction and Under Staffed"

2
29/11/2015

When I arrived with my guest for our stay, the entire hotel was under renovation. There were paint splotches on all the walls and flooring being replaced. This was not mentioned on the website anywhere. The hot tub and the pool are on two different sides of the hotel. The hot tub requires a separate key that is not mentioned at time of check-in and is so small it is nearly impossible to fit more than 2 people in it. When we returned to our room we had to call for service twice. First, the air conditioning unit was not working and second the knob used to make the water in the shower come out of the shower head was completely stuck. We had to call for service at 10:30pm in order to take a shower. Upon check-out no compensation was offered until we asked and received 10%. I will NEVER stay there again and have already advised friends to avoid the hotel.

"Great comfortable place to stay!"

4
28/11/2015

I like this hotel very much. The external decor is attractive and fitting with the Santa Barbara general area. The room are comfortable, always very clean and pleasant. This is a great location to stay on my frequent trips from Northern California to the San Diego area.

"great place to stop on a coastal road trip"

5
26/11/2015

Great service, very pretty, easy to find, good location. We landed here by accident while driving all of Cal -- exhausted -- and room service was fast with hot food! And a very nice handicap-accessble room, which we needed. Good spot indeed.

"Convenient Freeway Access"

4
20/11/2015

This is a very nice stop right off the 101. We were surprised to find the lobby under major renovation, which was a little messy and noisy, but will certainly be very nice for future guests. The construction did not really effect our visit as our room was away from any noise on the third floor, but the smell of fresh paint permeated the hallways. Our room opened up onto a court yard with a fountain and might be a romantic place to spend an evening.

"Great courtyard and room!"

4
20/11/2015

A hotel close to Santa Barbara with plenty of charm! The room was well appointed and folks were friendly. They are diligently continuing to renovate in some areas, but it was very quiet when we were there. Would definitely return!

"Cute place"

4
17/11/2015

We were visiting friends here so figured this would be a good place to stay. The room was great and I love the atmosphere of the hotel. You would think they would avoid giving people the room with a very noisy hwy noise, but I guess not. I don't think our room had been used in awhile because there was dust and crap all inside our coffee maker, which I didn't notice until the coffee had been made (and I had to dump out), plus our fridge was turned off when we got in. Why is it hotels use that crappy foam type blankets for bedding. All of them do it (except Disney properties). Nice hotel though and very convenient to everything.

"Nice quiet hotel"

5
17/11/2015

I stayed here for just one night as part of a tour heading from San Fran to LA. The hotel itself is very quiet, had a lovely heated pool, small restaurant and a bar which was reasonably priced. Our room was very clean and fairly big, lots of light and plenty of mirrors!!! I'm a little unsure of the location in all honesty as I don't know the area and I wasn't there long enough to get a good grasp of the area. This was a lovely hotel and the staff were friendly.

"Lovely"

4
13/11/2015

This is a lovely hotel for the price. Cosy and clean we stayed at this hotel 2 nights when we were passing through on a road trip. I would definitely recommend this hotel as a cheap yet comfortable stay.

"Quiet Cozy Comfort Off The 101"

5
12/11/2015

Despite remodeling underway, there wasn't any inconvenience at all during my stay. Room extremely comfortable (first night next to The 101, so a bit noisy but expected), great patio areas to escape to and pleasant experience overall. Meals and beverages for the cafe/bar quite reasonable to boot. Whether for business or pleasure, it is well worth the drive from overpriced Santa Barbara or the slight frantic pace of Ventura to stay here.

"Best stay of the trip!"

5
11/11/2015

Easy to find, and very easy on the eye. This is a beautiful property, convient to Santa Barbara, and 90 minutes to Hollywood. The Staff, the rooms, the restaurant were just very nice. Love this place!

"Excellent place near Santa Barbara"

5
09/11/2015

Exceptional option if you have a car and can drive quickly to Santa Barbara. I would stay here again in the future. Every detail was satisfied. Just avoid rooms facing the highway and you can have more breakfast options if you go to Santa Barbara. Also you can go to nice beaches between Santa Barbara and Carpinteria.

"beautiful hotel"

5
08/11/2015

I love this hotel, its the only one we consider when staying in Carpinteria. I like the onsite bar and restaurant and the lovely little courtyard in the center of the hotel. Staff is always very professional and friendly.

"Excelent"

5
03/11/2015

We came earlier and lady at check in offered us room what we really appreciate after long way from Georgia. The room was super clean, little bit worn but with no influence to our stay. The bed was comfortable and the hotel itself is next to highway 101, 2 km from beach, about 20 km from Santa Barbara.... so perfect position. I really want to go back.

"weekend getaway to santa barbara"

4
02/11/2015

Found this deal on LivingSocial. For the price and proximity to SB, this was a good deal. The rooms were a bit dated but clean. The balcony overlooking the courtyard was lovely. The service was prompt and friendly. The hotel is right off the FWY which was extremely convenient, and approx. a 10-15min drive to State Street. Overall, I'd stay here again.

"Regular Visitor 2 Carp the SB alternative"

4
27/10/2015

This is a nice building with nice features, They are remodeling soon and I will miss the carpet that makes you feel drunk. I have stayed in many of the rooms some are great some are not so great. I feel they have many one time visitors so they do not notice when a BW member or repeat visitor is returning each year. It is a good place if you are not doing the tourist thing in Santa Barbara. I have had some snafu's but they are good about things and nice folks. I usually get a great night sleep.

"Road trip"

4
26/10/2015

Nice looking hotel, nice room, not huge. Lighting okay, but dark would ceilings and facing courtyard made it seem a little darker. Witching walking distance of town and restaurants. Nice size bathroom. Negatives for us - no microwave, no free breakfast. There is a restaurant in the hotel, but a little pricey. We stayed here and drove to Santa Barbara to avoid the high hotel prices there. Good stay and would return.

"WORST HOTEL CUSTOMER SERVICE"

1
25/10/2015

I would choose no stars but it won't let me. I will neVer stay there again. This hotel is supposed to be a over 200 dollar establishment. We got this on a livingsocial for 130. We travel alot and I've stayed in better hotels for 80 bucks. They can't even serve complimentary coffee. The manager was a dead fish when I asked for extra shampoo and conditioner. Apparently you can't ask for any housekeeping items because the door is locked and noone works until 830 am on the busiest day to check out sunday. When I complained to the manager she just gave attitude and unprofessional responses. NEVER NEVER STAY HERE. IT'S NOT WORTH IT.

bwcarpinn, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
I would like to apologize that the brand of shampoo and conditioner that you had requested was not available at the front desk, but our staff did their best to accommodate you with what they had available to them and did deliver these items to you. We will be sure to keep a supply of both brands of shampoo at the front desk for guests in need in the future when the housekeeping department is not available.

"Hotel"

5
24/10/2015

I like this hotel very much. I come to Carpinteria at least once a year and stay at the Best Western. I like every thing about this Hotel. I like the court yard very much. And I like having a resturant and bar on the premises.

"Great value for Area"

4
24/10/2015

This is hotel has beautiful grounds and is in an ideal location for us. The only complaint is that it seems to have thin walls, as I recall reading in other reviews. But it was quiet when we were there. The nearby highway provided great white noise and was not really a problem. The room was clean-that is my number one priority! They have a restaurant so do not offer a free breakfast, but there is a refrigerator and microwave and we were able to eat in our room. I would stay here again. I would also request a room with a balcony.

"Can't stay away!"

5
16/10/2015

Here I am again in Carp (interia)! Lovely place, lovely people. Even though this time it was raining, I enjoyed myself. They really need the rain anyways. Otherwise my comments are as usual! Have a nice day!

"Second visit"

4
12/10/2015

This is the second time I have stayed here, both times I have enjoyed it and would book again. The hotel is in Carpinteria, with not that much happening around about, however it is a short drive into Santa Barbara which is convenient and staying here is a fraction of the cost. The hotel itself has a lovely courtyard area which you can sit out in, day or night. Rooms are spacious, a little tired but clean and comfortable. Service was friendly and the hotel was nice and quiet, allowing for a good nights sleep. My only negatives were that the wifi wasn't great, but it's not a major problem. If you are looking for something close to Santa Barbara, I would recommend considering here, it's great value!

"Always nice to stay here!"

4
11/10/2015

It has been a while since I last stayed here but when entering the lobby it was a good feeling to be back. Service at the reception is always good. Rooms are well equipped and the little balcony is a nice touch. In-room WIFI is of good quality and speed. Breakfast (a la carte; paid) is available but we did not make use of that. Overall a short but good stay and I will be back in the future!

"best stay"

5
06/10/2015

Love this hotel. Easy for the family and nice for the business person. It is a nice, clean, beautiful hotel with restaurant bar. It has everything you like about a hotel without a big hotel crowd. Excellent beach hotel.

"Amazing Sleep!"

5
04/10/2015

The bed and room were so comfortable that we slept through check-out which we never do in a hotel. Great hotel overall. The balconies are not private but shared with the room next door which is odd but overall a great place to stay.

"Mini Vacation"

4
30/09/2015

Very quaint older hotel. Love staying there as it is close to everything. Hotel very clean, bed comfortable. Restaurant on site. Staff very friendly. Easy drive to Santa Barbara and neighboring cities.

"In need of new staff"

2
30/09/2015

Check in was slow , non interested check in staff Room was ok , on the ground floor with door out to car park No shower curtain in the bathroom , called reception was replaced The tiny bar up on the 3rd floor was interesting opens at 4:30pm but happy hour not until 5pm , wasn't told Went out to eat at a Thai in the town as food didn't look too appetising Came back to room , TV couldn't be fixed after an hour of trying so they moved us up onto 3rd floor with a balcony The smell of cigarette smoke was disgusting being dragged in through the AC Breakfast in the morning was awful Took 30 minutes and all received at different times with only us 3 in there On checkout was asked how our stay was , they were not interested in our stay Shame as the hotel could be nice with a new team and a paint job

"We will come here again!"

4
29/09/2015

We were very pleased with the room we were given. We were upgraded to a courtyard view with a balcony upon arrival. Very quiet even though it is right off of the freeway. Must have been the courtyard view. Lush garden with a soothing fountain that lights up at night. The only negative barely worth mentioning was the size of the room. It was on the small side where two people could not pass each other between the bed and the furniture, but we went there to hang out at the beach and restaurants so it was fine for sleeping and hanging on the balcony. We will go again!