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Best Western Plus Hotel South Coast Inn, Goleta

4.0/5  - basé sur 724 notations.
5620 Calle Real, 93117-2319, Goleta, United States - See map

Welcome to Best Western Plus South Coast Inn! Enjoy easy access to the freeway from our Goleta hotel, conveniently located with a great proximity to beach destinations and Santa Barbara. Best Western Goleta has only one goal: To make sure every guest has a fantastic trip. Whether you're here for business or pleasure, enjoy a spacious cool room and the best amenities that set the stage for a memorable trip. At our Best Western Santa Barbara hotel, guests always come first and each of our staff members is committed to making your stay comfortable. The Best Western South Coast Inn is known for cleanliness, a great value and our free, hot breakfast. Stay close to the beach without overpaying and enjoy a great value during your trip to southern California. The Santa Barbara Airport is close by, making it easy to catch those early morning flights. As an airport-adjacent hotel, we host a number of guests in town for short stays and who are looking for an easy commute to their connecting flight. Our hotel in Goleta is also close to UCSB, and a number of students, faculty and staff stay with us. If you're here for a special event like graduation or homecoming, depend on our Goleta hotel staff to make you feel right at home. Professors and faculty who need an extended stay enjoy the large rooms and quiet of our property, ideal for taking care of business or grading papers. With the beaches steps away and quaint restaurant and dining options nearby, a trip to the area is always a treat. When guests stay at our Goleta hotel, they know they'll be treated to luxury bedding while taking advantage of an unbeatable value. Location is everything, and there's no reason why you can't do a little beach bumming even when in town for a few days of work-related travel.

Best Western Plus

Hotel South Coast Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 726 guest reviews
NOTE ISSUED
Excellent
312
Very Good
289
Average
95
Poor
20
Terrible
10
REFER TO NOTICE
Business Business
124
Couples Couples
162
Family Family
316
Friends getaway Friends getaway
48
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great location, price and service. Yummy breakfast!"

5
12/07/2018

I was in Sanra Barbara for a conference st UCSB. This hotel was perfect for my needs. They have a nice outdoor garden with tables and chairs and s pool. Breakfast options were plentiful. Egg fritata, hard boiled eggs, yogurt pancake machine, bagels, toast, muffins, fresh whole fruit. I used the business center to print a document for free and the wifi was strong.

"South Coast Go Inn"

5
09/07/2018

Stopped here for one night. Booked the room through a 3rd party and had no problems. Checked in sometime after the 3 o'clock check-in time. After stepping out for lunch we went for a swim in the pool. It felt good on that day. Temps were in the mid to upper 80's so the cool water refreshed. The hot tub was nice to although I could only find a emergency shut off for the jets but no actual "on switch". The Inn is close to lots of strip malls with a plethora of choices for shopping and dining; many are within a reasonable walking distance too. The free continental breakfast was a good way to start the day. Eggs, sausage, muffins, pancakes, cold cereal, yogurt, fresh fruits, juice milk or coffee, and some assorted pastries. Our room was on the second level and outside opposite the pool so it was pretty quiet thru the night. Didn't notice any neighborly noise. Really only thing noticeable was the passing trains tooting their horns, which were about every once or twice every/other hour or so that passed thru on tracks in the area. Room was clean and beds were comfy enough. Our Monday night cost was $263 for 3 adults and 1 child. Overall a pleasant stay and would happily return.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear j3mmr71, Thank you for taking the time to share your positive experience with us! Based on your review, It sounds like the South Coast Inn was a perfect fit for your travels! It is truly our pleasure to provide you with comfortable accommodations and outstanding service during your stay. Please come back and see us again soon, we can't wait to have you back! Best wishes, Kiersten Bilodeau

"Moved hotels to Best Western"

5
09/07/2018

Very large room, excellent amenities and towels were great. Very impressed with the landscaping and grounds. Breakfast was fantastic and clean. We had originally chosen Motel 6 and for just a few dollars more, this is much better place to stay.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Roxie B, Thank you so much for the excellent review! I am thrilled to hear about your positive experience and great overall stay. I really appreciate your kind words regarding our beautiful grounds, our landscapers work especially hard to provide an aesthetically pleasing atmosphere for our guests. We know that you have many lodging choices while visiting the Santa Barbara area, so we sincerely thank you for choosing to stay at the Best Western Plus South Coast Inn. We look forward to seeing you again in the future and welcoming you back as our guest! Best wishes, Kiersten Bilodeau

"Decent Hotel, but good value."

4
08/07/2018

Only issue I have is that it is very loud with a room on first floor. Beds were nice and cozy, but it was a bit dirty. The rooms were smaller than expected (stayed in a double queen room) but the bathroom was nice and felt fresh.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Will T, Thank you for sharing your recent experience and providing valuable feedback to us and future guests. I really appreciate your positive feedback regarding our comfortable beds and clean bathrooms. We hope that you will come back and stay with us the next time your travels bring you to the area! Best wishes, Kiersten Bilodeau

"Depressing, dirty"

2
07/07/2018

We arrived 20 minutes before the official check in time. Our room was not ready; that's understandable. However, to tell me that I need to wait another hour before the room would be ready? That is ridiculous. From poor service, to the cockroaches and the filthy floor inside the room, this hotel was an extremely depressing end to our vacation. We stayed one night and did not even bother to stay for the included breakfast the next morning. The kids woke up by 5, and everyone was ready to leave. Needless to say, we will not stay here again.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear FoodAllergyFamily, I appreciate the time you have taken to review our property. I would like to sincerely apologize for your less than satisfactory stay with us. After reading your comments, it concerns me deeply to hear that your room was not up to our usual, immaculately clean standards. A quick call to the front desk staff would have allowed us the opportunity to resolve the issues you had during your stay. Our staff consistently strives to adhere to our high standards with the objective of maintaining the comfort of our guests at all times, so I am very sorry that this was not achieved in your case. I wish that you had given our breakfast a try, we find that our guests really enjoy it! We do offer a plethora of services and amenities included in the room rate, so we encourage you to take advantage of all that we have to offer. Thank you again for providing your honest feedback. I really hope that you would consider giving us another chance in the future, we would love for the opportunity to make it up to you and provide you with our usual excellent experience. Best wishes, Kiersten Bilodeau

"depressing"

2
09/06/2018

We expected that the "plus" in the name of the hotel would justify the cost of the room--it would be worth the money. You wouldn't want to leave the room first thing in the morning and come back as late as possible so you wouldn't have to stay in it any longer than necessary. But no. The lighting is horrible--the worst compact florescent lights available that have the worse ambient light quality that you can get. We've never stayed in a hotel this poorly lit. It's harsh and yet dim light, so dim that I had to use my iPhone flashlight to see inside my suitcase. The bathroom light was a joke--it was close to dark in there. No amenities. It was so depressing to be in this room. A tiny window, so no natural light, and the window doesn't open. It's just the cheapest construction in everything. The shower didn't get hot. The room size is fine, there's a mini-frig and microwave which we always appreciate, but you walk in the door and you feel like you're in a dump. It was just a depressing place to stay on vacation, and way overpriced.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear gglnyc, Thank you for taking the time to share your experience and provide honest feedback regarding your stay. I am very disappointed to hear that your stay was less than satisfactory. We always strive to provide each and every one of our guests with a memorable stay, and I'm truly sorry that we fell short in meeting your expectations. I do have to say that we do not normally receive reviews of this nature, so a lot of your comments really surprised me. We just recently completely remodeled all of our guest rooms and common areas this past year so everything is very new and improved. I'm sorry that your room didn't have the best lighting, I wish you had informed the front desk during your stay and we could have moved you to a more desirable location to your liking. I am sorry that you were not informed at check in about all of our amenities and services we offer at the hotel. We do offer quite a few amenities during your stay, such as complimentary WiFi and parking, heated pool and spa, Business Center, Gym and laundry facilities located near the lobby, complimentary hot breakfast, and much more! We really hope for the opportunity to welcome you back as our guest sometime in the future. I urge you to give us a second chance so that we have the chance to provide you with an improved, excellent experience. Best wishes, Kiersten Bilodeau

"Great value"

5
27/05/2018

Wonderful location close to the airport and town. The rooms are spacious and clean. The staff is helpful and friendly. The breakfast is outstanding. I wish we could have stayed longer. I love the courtyard and pool.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear susanwilliama, Thank you for choosing us as your home away from home while visiting the Santa Barbara area! I really appreciate your positive feedback regarding our spacious guest rooms, outstanding breakfast, and our wonderful staff! If you don't already have a Best Western Rewards account set up, I invite you to do so next time you stay with us. It is a completely free rewards program that will allow you to start earning points towards free nights at any participating Best Western property. We hope to see you again in the near future!! Best wishes, Kiersten Bilodeau

"stay here!"

5
20/05/2018

Breakfast, amenities, grounds, rooms all awesome! Enjoyed the topiaries, pool and spa clean, and pool towels aplenty. Food selection, and freshness great! Lobby inviting, with a few different areas to hang out, watch t.v. or review local restaurants.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear jenniferbV5868OX, Thank you for providing excellent feedback regarding your recent stay at our property. I am so glad to hear that you enjoyed our gorgeous courtyard gardens and beautiful pool and spa areas. We really appreciate your kind words regarding our guest rooms and delicious complimentary breakfast! We hope that we have the opportunity to welcome you back in the near future! Best wishes, Kiersten Bilodeau

"Nice hotel, nice staff, highly recommended"

5
20/05/2018

I recently stayed here for five days and had a great time. The rooms are big, clean and QUIET, which is important. There's a good workspace in the room, if you need it. And the breakfast is complimentary and generous. It's in a great location, close to the freeway and with restaurants within walking distance. I will definitely stay here again.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear timothyg, Thank you so much for your wonderful review! I am so pleased to hear that you had such an amazing stay with us. We really appreciate your positive feedback regarding our newly remodeled guest rooms and our delicious complimentary breakfast. We look forward to seeing you again for future stays! Best wishes, Kiersten Bilodeau

"Goleta Hotel"

4
23/04/2018

Very clean and nice! great location! Easy to get to and close to some shopping and grocery stores. Close to the 101 for easy on and off the freeway. Nice staff, the breakfast is okay, if you like pancakes and cereal.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Shaer460, Thank you for taking the time to review your recent stay. I really appreciate your positive feedback regarding our great location and wonderful staff! When you stay with us in the future, please try some of our other breakfast items we have to offer! We serve hot egg frittatas, bacon, sausage, pancakes, bagels, pastries, orange juice, coffee, and more! We try to have a wide assortment of breakfast foods so each and every guest can find something to their liking. We look forward to welcoming you back sometime in the near future! Best wishes, Kiersten Bilodeau

"Goleta trip"

4
23/04/2018

Everything in the Santa Barbara area is overpriced, so this is probably one of the best values in Goleta. Nearby restaurants, shops, and grocery within walking distance and easy access to Hwy 101. Nothing fancy here, but clean and enough to keep you satisfied during your stay (pool, hot tub, business center, gym, in-room WiFi, 24-hour coffee in the lobby).

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Gerald H, We really appreciate your honest feedback regarding your recent stay at our property. Thank you so much for saying that our hotel is one of the best values in Goleta! I have to admit, that I agree with you 100 percent! I am so glad to hear that you had an enjoyable visit and we very much look forward to having you stay with us again in the future! Best wishes, Kiersten Bilodeau

"Great place to stay!"

5
16/04/2018

Very Clean, property is managed well. Will stay here again. Very good location to beach, downtown Santa Barbara, business locations, food, shopping, and attractions. Pool area and other features of the hotel were also a plus.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear 804sjones, Thank you for providing excellent feedback regarding your recent stay at our property! I am extremely pleased to hear that you had a very enjoyable visit and that we added to your overall experience. We really appreciate your sincere comments regarding our impeccable grounds, our awesome location, and our abundance of amenities our hotel has to offer! Thanks again for choosing us as your go-to property, we look forward to having you back for future stays! Best wishes, Kiersten Bilodeau

"Beautiful grounds; hot breakfast"

4
14/04/2018

Pros: * Beautifully landscaped grounds, including whimsical topiary * Comfortable bed * Outdoor eating areas and pool * Hot breakfast includes bacon or sausage, and cappucino maker * Good location * Some good views from room, but since they're on external corridors, you have less privacy with curtains open * Always 2 clerks at front desk so little wait time Cons: * Breakfast utensils (sturdy paper plates and plastic cutlery) all go into trash and are bad for environment * Eggs are always the flat pre-made omelets, which get rubbery when cool * Oatmeal is instant variety, but there are cranberries and almonds to add

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear tutorga, Thank you for taking the time to provide honest, valuable feedback to us and future guests. I really like your "pros and cons" approach, as it is a constructive way to tell us what you liked about your stay and how we can improve. I am especially glad to hear that you enjoyed our delicious hot breakfast and our beautiful gardens! I am sorry that you did not particularly enjoy our egg frittatas and oatmeal selection. However, I do appreciate your genuine remarks and I will be sure to follow up with our housekeeping manager to see if improvements can be made. Thanks again for choosing to stay with us, it sounds like overall, you had a wonderful stay with us. We hope that we will have the opportunity of welcoming you back in the near future! Best wishes, Kiersten Bilodeau

"Clean and comfy"

5
11/04/2018

I had an overall good experience. It was clean, fairly updated, beautiful grounds, quiet, and had a very comfortable bed. The staff was really nice and professional. Didn't have the breakfast but it looked like it was well stocked with simple quick breakfast items. I would stay again.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Raymie L, Thank you very much for taking the time to review your recent stay with us. I really appreciate your positive feedback regarding our newly remodeled guest rooms, beautiful gardens, and our exceptional staff! I'm sorry that you weren't able to take advantage of our complimentary breakfast this visit, I hope that you can enjoy our large assortment of delicious breakfast items during your next stay. We look forward to welcoming you back in the future! Best wishes, Kiersten Bilodeau

"BW Goleta"

3
09/04/2018

OK - nice location but I felt way overpriced for early April. This price ($300 + )would get a decent room in say London at this time of year. Poor value granted lack of facilitiies (no restaurant or bar). Breakfast ok but generic and far from healthy (ie the norm). Room was comfortable and reasonably spacious.Like most US motel rooms it was dark and poorly lit. Evidently the hospitality industry in the US has not yet discovered LED bulbs.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Michael F, I would like to sincerely apologize for your less than satisfactory stay with us. I am truly sorry that you feel our rooms are overpriced, however, I am confident that the hotel was competitively and reasonably priced for a busy Santa Barbara weekend. It is our goal to provide each guest with an exceptional experience, and we regret that this was not achieved for you. If I can be of any further assistance, please feel free to contact me directly. Thank you again for your time and helpful comments. We hope for the opportunity to welcome you back and provide you with our usual excellent experience. Best wishes, Kiersten Bilodeau

"Quiet, close to amenities"

4
08/04/2018

Wanting to spend time in Santa Barbara but not finding an affordable room, we chose to stay here. The garden and outdoor facilities were excellent. We also chose not to rent a car for our entire stay and took the local bus to Santa Barbara several days. It was very convenient and a lot less expensive than car rental and parking. Breakfast was included and filled us up while tasting good. Lots of families and sports teams were present. Very quiet in the rooms.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear rbailey2002, Thank you for taking the time to share your recent experience with us. I really appreciate your excellent feedback regarding our beautiful gardens and delicious complimentary breakfast! It sounds like you had a very nice time and I'm glad to hear that you spent time enjoying the Santa Barbara area while you were here! We hope that we have the opportunity to welcome you back sometime in the near future! Best wishes, Kiersten Bilodeau

"The Definition of an Average Motel"

3
14/03/2018

This is a typical no-frills motel that happens to be situated conveniently close to the University of California Santa Barbara campus and the airport. When I arrived at the airport around 6 pm I called the hotel to ask for the shuttle from the airport. The person at the front desk was somewhere between surly and unhelpful. First he said it would be 30 minutes (it is only 8 minutes driving time to between the hotel and airport), so I said I'd take a cab. Then he said it would be 20 minutes. Eventually he said it would be there in 10 minutes. I hung up and took a cab. Check-in was easy. My room was clean and nicely configured. The problem was there was this high-pitched noise in the room (rm 268) that oscillated in tone and was quite loud. No doubt something to do with ventilation system. It was sufficiently loud that it was necessary to turn on the heater fan to drown it out. This meant there was air blowing around and a fair amount of noise (the HVAC unit is one of those clunky types that sits under a window). For some unknown reason the TV came on during the night and woke me up (very strange). All in all, I didn't sleep much. The breakfast is terrible. Yogurt with ingredient no. 2 being sugar, an espresso machine that dispensed some sweet goo that is undrinkable, some sort of egg thing that looked like a pancake. Basically disgusting for anyone who cares at all what they put in their body. All of this with Fox News blasting in the background. When I tried to print a boarding pass, the computers weren't working. However, the morning desk clerk was excellent and friendly and got one of them fixed pretty quickly. I'm hoping for the best with regard to the shuttle to the airport this morning.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear ChemGeek1, Thank you for taking the time to provide feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for your less than satisfactory visit with us. We love for all of our guests to leave completely satisfied and I am truly sorry that we fell short in meeting your expectations. Our hotel does offer a complimentary shuttle that runs from 7:30am to 10pm every half hour, by request only. It sounds like you may have called shortly after the hour or half hour which would explain why the front desk clerk told you it would be about 20 minutes until the shuttle would pick you up. I am sorry that our shuttle procedures weren't explained more clearly to you. I'm disappointed that you did not enjoy any of our wide array of assorted breakfast items. We do try to change up our breakfast items every so often, so that each and every guest can find something to their liking. I am definitely open to any suggestions you might have in regards to our breakfast. We really hope that you will consider staying with us again in the future so that we have the opportunity to make it up to you and provide you with our usual excellent experience. Best wishes, Kiersten Bilodeau

"Lovely and tranquil. Surprisingly good."

4
28/02/2018

I stayed two days that the Best Western Plus South Coast Inn during a work trip to UC Santa Barbara. The hotel is lovely, and more than met my expectations. It's a seriously above average representative of the Best Western Plus brand. The room I was given was large, I am not exaggerating when I say that the bed and pillows were more comfortable than the ones I have at home - I even asked the front desk if they knew the brand of the pillows. And the shower - wonderful. Great water pressure, spacious, and easy temperature controls. The room was clearly designed with the resident in mind. There were ample power outlets, both plugs and USB chargers, on both sides of the bed, and at the desk. The television was large and they provided a channel guide. I got a room that faced the hotel next door and found it quiet - there was not street noise at all. The breakfast was adequate. Not cooked-to-order, but it was easy for me to find enough to eat that was both healthy and gluten free. The hotel grounds are simply lovely. The hotel has a heated pool and outdoor courtyard that is beautiful landscaped with succulent plants and very quiet. I rarely use outdoor space at hotels but I did eat my breakfast and do some work out there. The front of the hotel is also beautiful. It definitely helped make the hotel feel like an oasis from the bustle of the city. If there is one complaint, it's that interactions with the desk staff were sometimes a little off. When I asked about the shuttle that the hotel has and runs as far as the UCSB campus, I got a two minute long dissertation about how each guest was allowed on round trip a day. Clearly, the hotel has had trouble with abuse of the shuttle, I guess, but I had not been an abuser. Similarly, the room safe - it was great to find a safe in my room but it was locked when I arrived - I went to the front desk and asked "when I got to the room the sage was locked - is there a trick to open it?" the clerk answered "Yes". I actually had to ask him what the trick was. This was uncomfortable. But, I did not need much from the staff, and was able to enjoy the grounds and the quality of the room. I will definitely stay here again the next time I need to visit UCSB.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Hello, Thank you so much for your great review! We love getting feedback, and really enjoyed reading all of your notes on your stay with us. We are so happy that you loved it here, and we hope to see you again on your next UCSB visit. Sincerely, Nicole W, AGM

"Reasonable Motel"

3
10/02/2018

I was here on business with UCSB. The hotel is reasonable with good sized rooms and a free shuttle to campus. Breakfast is included and they have hot and cold options: beware, however, that the breakfast omelets are not made to order but those pre-packaged microwaved pieces of rubber that lesser hotel chains use. If I were in the area again, though, I'd check out the Kimpton right next door first.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear TusconTraveller, Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for your less than satisfactory stay with us. We want all of our guests to leave happy, feeling like they had an excellent overall experience with us and I am disappointed to hear that we missed the mark with you. We appreciate your positive feedback regarding our spacious guest rooms and complimentary shuttle. I'm sorry that you did not enjoy some of our breakfast options - we do try and have a wide array of assorted foods so that everyone can find something to their liking. We hope that we have the opportunity to make it up to you in the future, so that we have the chance to provide you with an excellent stay. Best wishes, Kiersten Bilodeau

"Had everything you need"

5
10/02/2018

We stayed here while visiting relatives nearby. The room was huge with a king bed and a sofa. Also a frig, microwave, big screen tv and coffee maker. The breakfast had egg type items, pancakes, yogurt and more. There was a physics meeting so we had fun trying to pick out the physicists. One of the best items was their laundry room. A dollar to wash and another dollar to dry a normal load— much cheaper than a laundry service. The machines were clean and functioned well. This place is very close to the college. My one complaint was that the water from the tap tasted terrible. Luckily they had water in the breakfast area that tasted great and t was available all day.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Nancy M, Thank you for taking the time to share your wonderful experience and provide valuable feedback to us and prospective guests. We really appreciate your positive comments regarding our spacious guest rooms and our delicious complimentary breakfast buffet. I'm happy to hear that you were able to take advantage of our amenities we have to offer, including our laundry machines - which I must admit, it is definitely a good deal! We really enjoyed having you as our guest and look forward to welcoming you back again soon! Best wishes, Kiersten Bilodeau

"Updated for the 21st Century"

5
27/01/2018

For a renovated 2-story motel, this may be as good as it gets. Tasteful updates included walk-in shower, bathroom with waterfall faucets, new furniture, and even USB ports -- literally everything is new. While pricey on a late-June weekend, the hotel delivers on great accommodations, spacious rooms, nice pool and an impressive morning breakfast. It also has a small gym and computers with printer as needed.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear S326WWkenl, Thank you for taking the time to review and share your recent experience to us and prospective guests. We really appreciate your positive feedback regarding our newly upgraded guest rooms - I love that you paid attention to detail and appreciated everything, down to the USB ports which we incorporated for your convenience! It sounds like you really enjoyed our spacious guest rooms, pool & spa, our delicious complimentary breakfast, and all of the amenities our hotel has to offer! We hope that you will come back and stay with us again soon, we would like to welcome you back as our guest! Best wishes, Kiersten Bilodeau

"Last minute trip"

5
20/01/2018

Due to road closures I was unsure my trip was going to happen. Last minute I decided to make the long drive around to see my daughters games at UCSB. I arrived and took only place I could find close. I have stayed here years before but they must have upgraded the rooms since my last stay. This is a BW so don't expect a lot of frills but the bed was great I slept like a baby. They offer breakfast too.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Linda R, Thank you for taking the time to write such a wonderful review regarding your recent experience on our property. We really appreciate your positive feedback regarding our newly upgraded guest rooms - I'm especially happy to hear that you slept great on our new beds! We hope that you will come back and stay with us again soon, it sounds like you might become a frequent guest while your daughter attends UCSB! We look forward to the opportunity of welcoming you back for future stays! Best wishes, Kiersten Bilodeau

"Great Accommodations "

4
03/01/2018

This is the first time in a BW Plus. Guest rooms are efficient, with updated electrical units. A pool, hot tub, fitness center, business center, and guest laundry room are available for use. A self serve breakfast is offered each day. What stood out about the South Coast Inn was our room. No signs of needed maintenance. The check in desk always had someone present, usually two people. Housekeeping was busily doing their job, but didn't interfere while doing so. Two things prevented a five star rating. Elevator location was not the best. Our room was on the second level, near the front entrance. However, the elevator access was at the end of the hallway towards the rear of the property. More efficient location would be at the front thus guest wouldn't have to travel the hallway twice to get to a room just steps away from the front. Second, the lobby seating area is small. Neither of these things would prevent us from staying here again. But knowing the layout of the premises, in advance makes for a more pleasant trip. Last bits of praise. Free WiFi, ample parking, restaurants, gas stations, convenient stores and freeway access are all very close. Good job South Coast Inn!

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Hello, Thank you so much for your nice review. You will be happy to know that a second elevator is in planning stages and will be closer to the front of the property. We hope to have you back again so we can provide you with great service. Sincerely, Nicole W., AGM

"Okay, but not fantastic"

3
01/01/2018

A classic US motel/hotel with the necessary facilities, but nothing extraordinary. Location fine, if you arrive by car, but it is far from Santa Barbara main streets. Breakfast was ok to normal US standard. My sleep was horrible due to a very noisy aircon.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Hello, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nicole W., AGM

"A Good Hotel in Goleta"

4
01/01/2018

For the record, I am a Best Western Rewards Diamond member and I have stayed in probably 4 dozen Best Western hotels, as well as almost 300 other hotels before I retired. I love getting good reviews and I hate giving bad reviews. This is a good, but not great, review: THE GOOD NEWS - My room was a huge and clean suite--very suitable for a family. - There were more than enough outlets. - The grounds were very attractive and well-kept. - The Lobby area was nice. - Parking was plentiful. - The shower was excellent. - Well located near many restaurants and shopping. - Minutes away from Santa Barbara. - John at the front desk was very helpful. - The breakfast area was well laid and comfortable, except for the doors. - The Pool area was nicely setup. - There was a double vanity with lots of space. - There was a safe in the room. THESE ARE MY NITPICK COMMENTS BECAUSE THIS IS A BW PLUS HOTEL: - It would have been nice if the employees were issued name tags. - The internet was intermittent at times. - The Heater fan was very noisy - I needed to turn it off on a 34 degree night in order to sleep. - The hotel skimped on in-room toiletries. - Old TV remote set-up. - No premium channels. - No area rugs at the vanities. - Very cold floors. - The bed linen was patterned and somewhat uncomfortable. - Some of the breakfast items were just average and not indicative of superior quality - Coffee, Eggs, Breads/ Bagels etc. - There were no pens or writing pads in the room. I had to ask for them at the Front Desk - Thank you, John. - There was no desk in the room only a table without a lamp on it and far from any of the many outlets. I had to move it around the room. - The automatic doors in the breakfast area were too sensitive—opened much too easily especially with 40 degree weather outside . . . and a uncontrolled 5 year old was playing with them one morning. Ultimately, I would recommend this hotel.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Hello, Thank you so much for your nice review, and taking the time to let us know what made your stay great, and the small things that would have made it more comfortable. We are always looking for ways to improve and appreciate your comments. Sincerely, Nicole W., AGM

"Best Western Plus Hotel"

3
01/01/2018

This hotel was nice and quiet. Did not know, there was train track near by. But it was only few train passed during our stay. Best Western changed hotel classification. The Plus category are not the same as before.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Hello, Thank you so much. We hope to have you back on your next visit to the area. The Best Western Plus hotels are an upgrade from the standard Best Western hotels. The PLUS hotels include a free hot breakfast and have other upgraded amenities such as our state of the art fitness room. Sincerely, Nicole W., AGM

"Great place to stay"

5
31/12/2017

Clean, quiet, and comfortable. Great breakfast! Ilove to stay here when I in Goleta! Convienient to the 101, easy drive into Santa Barbara, Solvang and surounding areas. Great places to eat in the area as well.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Hello, Thank you so much for your great review. We are so pleased that you enjoy staying with us! Please let us know if there is anything we can ever do to make your travels easier and more comfortable. Sincerely, Nicole W., AGM

"Great amenities at a great price"

5
22/12/2017

The Best Western in Goleta was kind enough to offer us a reduced rate, and even accept our pets, during the evacuations in Santa Barbara due to the Thomas Fire. This is a beautifully managed and maintained hotel. We'll recommend it to our out of town friends!

"Really nice rooms"

5
20/12/2017

Rooms are good size, recently remodeled and restaurants are close by. Great value for staying in Santa Barbara. Easily accessible to main roads to head downtown or over to wine tasting country. Super nice staff

"Not bad"

4
14/12/2017

We arrived quite late at night. Was given a room next to the pool but doesn't matter since it wasn't noisy. Pro - free parking - inclusive of breakfast which were fab - friendly reception Con - insufficient seating during breakfast as it was raining If given a chance, will stay here again.

"Delightfully clean and confortable"

5
13/12/2017

We spent a good part of three weeks at BW-Goleta before preparing our Santa Barbara home for move-in. We were delighted by the place. It is clean and comfortable and the staff, without exception, were courteous and helpful. The breakfast buffet and all-day hot beverage station are both outstanding. Last but not leat are the pool and the Ping-Pong table, set amidst glorious landscaping!

"Great Property"

5
09/12/2017

Very good value, quiet and comfortable. It was convenient to both the airport and what we wanted to do in Santa Barbara. We found good restaurants nearby. We would recommend to property to family and friends. Also, we would stay there again.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Thank you so much for the great review. We are so glad that you enjoyed are property and hope to see you again soon! Sincerely, Nicole W, AGM

"Double Check Your Room Before You Leave"

1
07/12/2017

Make sure you double check all drawers, closets, behind doors, behind chairs, etc. before you leave because if you've left something behind, you will NEVER get it back! My husband and I stayed at this hotel for two nights with a wedding party, so our room was part of a large group blocked for us. It was a very hot weekend and the wedding guests decided to not wear ties, and as several buses were taking all of us to the wedding destination and we were told not to leave any items in the bus, my husband ran back to the hotel front desk and the guy on duty said he'd hold it for us and would put it in a 'safe' place. Well we went to collect it the next morning and it had vanished. They did a thorough search and asked the night guy where he put it but it wasn't there. All that can be deduced is someone on the staff decided they needed that tie. At first they weren't going to help us financially and said they'd notify us if it showed up, but I knew it wouldn't show up. So I was able to convince management it would be in their best interest to comp us a night to cover the cost of the tie. I wasn't going to give them a bad review but then this happened. Okay, an argument could be made that we were should have payed closer attention when we were packing to leave but we left in a hurry, and my husband forgot his suit bag. In it was a very expensive dark navy suit and white shirt. We didn't discover this was missing until my husband went to wear the shirt for a work function and it was missing. We put the shirt missing down to being lost at the dry cleaners. A few weeks later my husband went to wear his suit for another function and it too was missing. Tracing our steps back and looking at pictures from the wedding we realized that was the last time we saw both items. I called the hotel's 'lost and found' and explained the situation and asked if it was in L&F. I wasn't surprised when the guy told me that nothing was logged in as having been found from our room on the dates we stayed there, and no there wasn't a dark blue suit in L&F. I asked him how long they keep items in L&F and he said 60 days. I also asked him if it was policy for the hotel to contact the guest if they found anything left behind in the room, and he said no they don't call the guests; that it was up to the guest to call if they're missing anything! So yes we should have been more aware that we had left the suit bag behind when we unloaded the car, but it was one of those things where my husband thought I had picked it up and put it away and vice versa. I would not recommend anyone staying at this hotel until management can hire honest people who don't help themselves to other people's belongings.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Hello, We do have a lost-and-found department where we hold belongings left behind by guests, and a majority of guests do receive the items that they accidentally left behind. If you had contacted us months sooner, our policy would have been to mail the item(s) to you. Since we cannot store items on property indefinitely, we donate anything not claimed after 60 days. We are very sorry that you were not able to retrieve your lost items. We know that when you are rushing around for an event, that items can get left or misplaced. It is my understanding that you were compensated for the missing tie that was left at the front desk, so please let me know if that was not the case. Sincerely, Nicole W, AGM

"BW South Coast is the place to stay!"

5
30/11/2017

Thus BW never disappoints. The rooms and grounds are clean, well kept, user friendly and a great value. The staff is always friendly and professional. This is our go to place to stay and we highly recommend it.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Denise C, Thank you for taking the time to write an excellent review regarding your wonderful experience at our property. We really appreciate your positive feedback regarding our beautiful grounds and courteous staff, we take pride in providing our guests with a memorable stay. I am thrilled that we are your go-to hotel when visiting Santa Barbara, and we look forward to your next stay with us! Best wishes, Kiersten B.

"Wonderful getaway close to Santa Barbara"

5
25/11/2017

We've stayed here twice in the last two years and really enjoy the experience. Large, clean, comfortable rooms. A lovely patio area with a nice pool and Jacuzzi, lounge areas and even a ping pong table. The breakfast service is excellent - large variety and appetizing choices.

"Quick trip to Santa Barbara"

5
16/11/2017

We made a quick trip to Santa Barbara, had dinner on the pier and went shopping on State street. The hotel was very nice and modern. The bed was comfortable and the room was clean. The hotel staff was very kind and helpful.

"Decent experience for decent price"

4
13/11/2017

Hotels near the University of California campus tend to be rather expensive. This hotel was very reasonably priced and yet offered good quality service with pleasant helpful staff. Just take you own pillow. Their pillows are awful.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear ffernandes2017, Thank you for taking the time to review our property. I really appreciate your nice comments regarding our great quality and pleasant staff. We really strive to make it a memorable stay for each of our guests and I am very pleased to hear that we exceeded your expectations. I'm sorry to read that you didn't like our pillows. Please know that you can always call down to the front desk and we can switch out your pillows for more preferable ones. We hope that we will have the chance to welcome you back as our guest in the future. Best wishes, Kiersten Bilodeau

"Best Western Plus South Coast Inn, Goleta, Califrornia"

5
13/11/2017

Excellent stay. Appearance and availability of on-site recreation facilities was very good. The gardens and walkways were beautifully arranged. Street / highway noises could not be heard in the round even though Hwy 101 was within about 200 feet. The staff paid attention to our concerns / needs and took appropriate actions. We will stay here again if ever in the area.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear richardpX6453GZ, Thank you so much for taking the time to provide wonderful feedback regarding your recent stay at our property. I really appreciate your kind words regarding our beautiful gardens and our amazingly attentive staff! I am so glad that you sincerely enjoyed your visit and had such a memorable stay with us. We look forward to welcoming you back to our property in the near future! Best wishes, Kiersten Bilodeau

"Love this place!"

5
08/11/2017

This hotel has a great location if you are looking to be close to UCSB campus. The staff are amazing-- fun, polite, and professional. They went out of their way to take care of us. The rooms are great- clean and have all the essentials- coffee in room, refrigerator, microwave, safe. The breakfast was free and had more choices than your typical breakfast. The kind suite was very large and very comfortable. It was not available for our third night. The regular kind room was also very comfortable and well designed. I like the rooms overlooking the pool. Rooms are generally quiet. This will be our "go to" hotel when we visit our child at UCSB. Thank you for making our stay great!

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear destinationdoc, Thank you so much for the excellent review! I am ecstatic to hear that you had such an amazing stay with us! I really appreciate all of your wonderful feedback regarding our amazing staff, newly updated guest rooms, and our delicious complimentary breakfast. We really appreciate that you took the time to share your recent experience with us and future guests. I am so happy that we will be your "go to" hotel from here on out, we can't wait to welcome you back soon! Best wishes, Kiersten Bilodeau

"Wonderful location"

4
07/11/2017

This is a great spot only a few miles from the airport. The room was very nice with a refrigerator and microwave. Free breakfast. Lovely pool. Great hot tub. Nice grounds. Ask for pool view. Mountainview might be parking lot. Downside was loud humming the whole time--maybe refrigerator.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear AKW52245, Thank you for the review and providing valuable feedback to us and future guests. We really appreciate your positive feedback regarding our beautiful gardens and surrounding areas. I am happy to hear that you thoroughly enjoyed your time with us and I hope that you will stay with us again soon! Best wishes, Kiersten Bilodeau

"OK place to stay but"

3
06/11/2017

We were in Goleta for a wedding. Out room had ants and the front desk said it was a problem in the area. (our friends live nearby and they don't have an issue) Two nights sharing our room with ants, a beetle and two spiders wasn't my idea of fun. Skip breakfast, nothing great. Good if you have a team traveling I guess. I contacted the manager after our stay as she was off duty. She was very understanding and apologetic and even refunded part of our stay.

"Beautiful!"

5
28/10/2017

This is a great place to stay. Close proximity to Santa Barbara and surrounding communities. The breakfast is awesome! So much better than many of the other hotels. The rooms are very comfortable and the grounds are beautiful!

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Charlene H, Thank you for the excellent review! I am so glad that you enjoyed your recent stay with us. I appreciate your kind words regarding our complimentary breakfast, newly renovated guest rooms, and our beautiful gardens. We can't wait to welcome you back the next time your travels bring you to Santa Barbara. Best wishes, Kiersten B.

"When in Goleta"

4
27/10/2017

Nice hotel, great shuttle from the Amtrak station in Goleta. Helpful staff, we needed transportation to Santa Barbara and the one of the staff members offered us discount coupons for Uber and Lift. Wonderful breakfast buffet, quiet room.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear lisak56, Thank you for taking the time to share your experience during your recent stay at our property. I am so happy to hear that you thoroughly enjoyed your time with us. We really appreciate your positive feedback regarding our shuttle service, complimentary breakfast, and courteous staff. We look forward to welcoming you back in the near future. Best wishes, Kiersten B.

"Normally a good pick"

3
23/10/2017

Normally this is a good value and great place to stay. I've stayed here multiple times over the years and never had a complaint. This time another story. I was in the back building (rm 254) and each morning in the 7:10-7:30 time period the pipes would start to make a loud noice. Loud enough to wake you up. It sounded like an engine or pump. Front desk said it was the hot water pipes. If I had know this ahead of time I would not have stayed here. Ask about this before booking a room. They also had an issue with vagrants Saturday evening but I think security took care of it I know several people complained about it.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear R B, Thank you for taking the time to review your stay with us. I really appreciate that you took the time to thoroughly share your recent experience at our property. First off, I would like to apologize for your less than satisfactory stay this time around, I am so disappointed to hear that we fell short in meeting your expectations. I am truly sorry about the noise you experienced in the early morning. Rest assured, I have taken your feedback very seriously and we are currently in the process of fixing this issue so that it will not happen again in the future. I really hope that you will consider staying with us again in the future and that we will have the chance to welcome you back as our guest. Best wishes, Kiersten B.

"Avg stay for avg motel"

3
20/10/2017

Overall, I thought the price was high for this motel. They served complementary breakfast which was nice, but the muffins were dry and had no taste. The hot food was the same the 2 days we were there. The pillows are very hard and we couldn't get a decent nite's sleep. Luckily, we didn't have noisy people as our neighbors, but the walls are thin (heard the maid cleaning the adjacent rooms as if she was cleaning ours).

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear 249randallk, Thank you for taking the time to review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am disappointed that you did not enjoy our complimentary breakfast, and will be sure to pass along your helpful comments to the housekeeping manager. We love for our guests to leave happy and I'm sorry that we fell short in providing a memorable stay for you. I really hope that you will consider giving us a second chance in the future, we would be thrilled to welcome you back as our guest. Best wishes, Kiersten B.

"Nice hotel"

4
19/10/2017

Nice hotel my criticisam is that it seems expensive. I like the area as it is close to relatives house and was convenient. Would have liked a waffle machine for breakfast and maybe hot oatmeal rather than instant packages. Have stayed in places as nice without breakfast but much cheaper in Santa Barbara.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear 993gaylem, Thank you for taking the time to share your experience during your recent stay at our property. Your business is important to us and we appreciate that you took the time to provide feedback. I appreciate your input regarding our complimentary breakfast and will be sure to pass along your comments to the housekeeping manager. We hope that you will stay with us again in the future. Best wishes, Kiersten B.

"Hotel stay in Santa Barbara Best Western."

5
13/10/2017

Great hotel with reasonable costs. The breakfast is great and the room was beautifully updated and clean. We had a pull out couch bed and my son was able to sleep there in comfort. I really love Best Western hotels for the great value.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear cindyj618, Thank you for taking the time to review your recent stay at our property. We really appreciate your positive feedback regarding our beautifully remodeled guest rooms. I am so glad that you enjoyed our complimentary breakfast, we recently added pancakes to our assortment and everyone seems to love them! We look forward to your future stays with us! Best wishes, Kiersten Bilodeau

"Suprisingly beautiful BW property"

4
06/10/2017

I stayed 4 nights for a workshop in the area. The room had been nicely updated & was very comfortable. Housekeeping did a good job, the bedroom & bathroom was spotless. The property is very lush & properly maintained too. They have someone doing whimsical topiary sculpting on many of the mature shrubs. They recently added an elevator for the 2 story buildings. The rooms were virtually soundproof on the second floor. Breakfast was better than most BW. Hot egg & breakfast meats, fresh fruit, yogurt, cereal (hot & cold) juice etc. I will say I don't care for the coffee but that was minor. The room has a mini-fridge, microwave, coffee/tea maker and Trader Joe's is just down the street so it's easy to stock drinks & a few snacks. The coastal Caltran track is close by so you do hear the noise a couple times a day but it doesn't run at night. Also be aware that the room rates are much more expensive in weekends. It's an easy drive to anywhere you need to go in Santa Barbara. I would stay here again!

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear flowerfun, Thank you so much for taking the time to review and share your experience at our property. I am so pleased to hear that you enjoyed many aspects of our hotel, including our beautiful courtyard gardens and newly remodeled guest rooms. I really appreciate that you took the time to share your experience with such heartfelt descriptions. We look forward to having you back as our guest in the near future! Best wishes, Kiersten Bilodeau

"Beautiful property"

5
05/10/2017

This is a beautifully landscaped property and immaculate in every space. Rooms are updated and very comfortable. Breakfast is excellent. Staff is extremely well trained and very customer oriented. Location is great - very close to Santa Barbara but without the high prices. Many great restaurants within walking distance.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear H6271UYcarols, Thank you for taking the time to review your recent stay at our property. We really appreciate your kind words regarding our beautiful gardens and newly renovated guest rooms. I am so happy that our staff made it a memorable experience for you. We look forward to welcoming you back in the near future! Best wishes, Kiersten Bilodeau

"A Stay at Best Western Plus"

4
04/10/2017

Pleasantly surprised at the high level of quality and very reasonable price!! The grounds were impeccably well maintained and all finishes both inside and outside were new. The quality of staff was incredible and morning breakfast was amazing!!

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Mark N, Thank you for taking the time to review your recent stay at our property. We really appreciate your positive feedback regarding our beautiful grounds, courteous staff, and complimentary breakfast buffet. We hope that you will come and stay with us again soon! Best wishes, Kiersten Bilodeau

"Great value and location for UCSB"

4
30/09/2017

Perfect place to stay if you are visiting your student at UCSB. We even prefer to stay here is visiting Santa Barbara since it is such a user friendly hotel and close to other Santa Barbara attractions.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Gayle G, Thank you for taking the time to review our property and provide valuable feedback regarding your recent stay. We are so happy that you truly enjoyed your visit with us and we can't wait to welcome you back in the future! Best wishes, Kiersten Bilodeau

"expensive lodging"

5
27/09/2017

stayed 2 weekends with a 60 day period.It's beautifully landscaped,clean ....the suites are very nice in that both rooms have their own television set,although the options for good t.v. are very limited no good cable channels,way to many sports programs . BUT they do have a decent little library with quality books adjacent to the front desk....the girl on duty though didn't know where it was [right under her nose]there are little reminders of the water shortage and requests to take shorter showers etc. while Jose or Juan washes off the sidewalks EVERY morning stringing his hose unsafely where folks are walking....BREAKFAST is excellent .Little omelets[not "chem-cheese"] bacon of sausage,,,great granola station,yogurts ,hard boiled eggs,muffins assorted teas...milk . oranges ,bananas . BUT again the rooms cvost as much on the weekends as my room in Arendal Norway some years back....i was suprised . quiet

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Stephen S, Thank you for reviewing your recent stay at our property. We really appreciate your positive feedback regarding our beautiful gardens and well equipped suites. I am happy to hear that you were able to take advantage of our growing library in our lower lobby! We look forward to welcoming you back some time in the future! Best wishes, Kiersten Bilodeau

"Beautiful stay"

5
27/09/2017

Hotel is beautiful. Room was very comfortable. Nice location. The gardens were so gorgeous. We took some beautiful pictures. Beautiful pool. Very clean. Breakfast was set up very nice. Loved being able to sit outdoors and enjoy the beautiful gardens. Close to Stearns Wharf in Santa Barbara.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear gregoryt759, Thank you for taking the time to write a fantastic review regarding your recent stay! We really appreciate your gracious compliments regarding our beautiful landscaping and complimentary breakfast buffet. I am so glad that you were able to enjoy your visit and experience all that our hotel has to offer! We look forward to having you stay with us in the future! Best wishes, Kiersten Bilodeau

"Wonderful hotel!"

5
26/09/2017

Gorgeous landscaping and pool area! Very clean and updated room with comfortable bed. Super clean bathroom and shower. The staff was friendly and helpful. Very close to airport and beach areas. Definitely one of the best Best Westerns I've stayed in!

South-Coast I, Front Office Manager at Best Western Plus South Coast Inn, responded to this review
Thank you very much for your kind words regarding our landscaping, pool and guest rooms. We hope to welcome you back soon.

"Pleasantly Surprised"

5
23/09/2017

This hotel is very clean with pretty, manicured landscaping, a pool, and jacuzzi. The room was big and comfortable. The included breakfast was very good, with hot and cold options. The staff was nice. The little store in the lobby was well stocked, including wine! The room had a fridge, microwave, safe, CD player, free wifi, iron, hairdryer, and cable TV. I will stay here again and recommend it to family and friends. It's expensive for a Best Western, but not so much for being near Santa Barbara.

South-Coast I, Front Office Manager at Best Western Plus South Coast Inn, responded to this review
Thank you very much for your kind words regarding our property, breakfast and staff. We hope to Welcome you back again soon! Sincerely, Joshua G.

"Great place to stay."

5
20/09/2017

Moving son into UCSB. I haven't visited Santa Barbara much so wasn't aware of how pricey it is. Best western plus was more reasonable and rated really well. It worked out great. Can't speak to the breakfast since we were up and out early, but I appreciated the topiaries in the gardens and loved how cold the room got. Some places prevent guests from dropping the temperature below 64. BWP allowed down to 62, possibly lower, but I didn't test it. Overall, a great experience.

South-Coast I, Front Office Manager at Best Western Plus South Coast Inn, responded to this review
Thank you very much for your kind words regarding our grounds and guest rooms. We hope to welcome we back soon. Joshua G.

"Wonderful Surprise!"

5
06/09/2017

This hotel is, by far, the nicest Best Western I have ever visited. The rate was a real deal considering the outrageous prices in Santa Barbara. The breakfast was outstanding and the grounds absolutely beautiful. We will be back to this gem in the future.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Phyllis J, Thank you for taking the time to write such an amazing review regarding your recent stay with us! We really appreciate all of your wonderful feedback regarding our beautiful grounds and outstanding breakfast! Your review brought a smile to my face and I am so happy that your experience with us was a memorable one! We can't wait to welcome you back in the near future! Best wishes, Kiersten Bilodeau

"Beautiful Grounds"

5
02/09/2017

Very nice place in a convenient location. The rooms were laid out well and were very clean. The breakfast was great. What we enjoyed most was the beautiful landscaping. The outdoor area was one of the nicest I've seen. We enjoyed spending time relaxing out there. We plan on going back to Goleta again to visit family and this will definitely be where we stay.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Linda G, Thank you for the amazing review! We really appreciate that you took the time to share your experience at our property. I am so pleased to hear that you love our newly remodeled guest rooms, our complimentary breakfast, and our beautiful courtyard gardens. We look forward to your future stays with us!! Best wishes, Kiersten Bilodeau

"Nice"

5
01/09/2017

Very nice motel featuring a nice pool and hot tub. Complimentary breakfast is very nice and the grounds are meticulously groomed. It's a good location just off the highway with a number of restaurants in the area

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear mlbrazeau, Thank you for taking the time to write such an amazing review! I am so glad that you thoroughly enjoyed your stay with us. We really appreciate your positive feedback regarding our beautiful, well groomed gardens and our delicious complimentary breakfast. We hope that we have the opportunity to welcome you back in the near future! Best wishes, Kiersten Bilodeau

"This is one of the most beautiful properties"

5
01/09/2017

The rooms are great and the courtyard and pool aria are beutifull it's like a tropical resort bust hotel I have stayed at The breakfast is great love during outside in the beutifull seating aria I shouldn't tell anyone about this little gem it's so nice

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear michaelwD827SH, Thank you so much for providing wonderful feedback regarding your recent stay at our property. I really appreciate all of your nice compliments regarding our beautiful and tropical like gardens & pool area and our complimentary breakfast buffet. I am so happy to hear that you sincerely enjoyed your stay and we all look forward to welcoming you back soon! Best wishes, Kiersten Bilodeau

"Very good hotel in the Santa Barbara area"

5
29/08/2017

Well managed hotel and an excellent location if you don't mind being a few miles away from the city center. Close drive to downtown and many restaurants and sites. Clean and large rooms are very comfortable. Typical BW breakfast. Friendly staff.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear 205r0bertp, Thank you for the excellent review regarding your recent stay with us! We really appreciate your nice comments regarding our spacious, comfortable guest rooms. Thank you for the kind words regarding our friendly staff, I will be sure to pass along your comments! We look forward to welcoming you back in the near future! Best wishes, Kiersten Bilodeau

"Great Spot in Goleta"

5
28/08/2017

The South Coast Inn is our spot when we travel to Santa Barbara. It is a short drive to downtown Santa Barbara and is conveniently located near UC Santa Barbara. The staff is very friendly, the rooms and hotel grounds are very clean, and updated. It is a very good value for families.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear H7215JLdavidf, Thank you for taking the time to review your recent stay at our property. I really appreciate your positive feedback regarding our newly remodeled guest rooms and our immaculate grounds. We are so glad that you truly enjoyed your time with us and we very much look forward to seeing you again in the future! Best wishes, Kiersten Bilodeau

"Goleta BW"

3
26/08/2017

Newly remodeled inside and outside. Rooms have outside access. If I come again will stay in a room that faces the garden area. There is a hotel next to this one that has live music. That hotel is located on the left side of the hotel as you face the lobby of BW. The interior of the room was just remodeled and modern look. A tad stark for my taste. The lighting in the room wasn't the best. Lots of lights in the room but gave off low lighting. Staff was friendly and helpful. Close to a Trader Joes and activities in Santa Barbara. The price point is a tad better than the other hotels in the area, which are way over priced. I did get a deal by booking the room a month in advance. I did not have breakfast at the hotel. There are great coffee places which are close to the hotel. About 5 min away is Java Junction which is where I went for breakfast.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Thank you for the positive words regarding our property. We hope to welcome you back soon. Glad you had a great stay!

"Perfectly fine"

4
19/08/2017

I used to stay next door at the Goodland but this hotel is just as fine without the hip vibe and saving $, I preferred to spend elsewhere. Full breakfast included though not my type of options, seating area indoor and outdoor in the garden. It gets packed in the morning. Lovely heated pool (take that Goodland!) and jacuzzi. Will be back next time I visit or drop off my student.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Hamzi, Thank you for taking the time to review your recent stay at our property. I am so happy to hear that you gave us a chance and thoroughly enjoyed your visit with us. We really appreciate your kind words regarding our heated pool and spa. We hope that you will come back and see us again soon! Best wishes, Kiersten Bilodeau

"Best Western, Goleta, CA"

5
14/08/2017

An outstanding property, well maintained and managed, a little weak on parking capacity, the breakfast pancakes were a real treat. The landscaping was truly outstanding, and the location near the freeway and central business district was helpful

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear U1992LXdavidw, Thank you so much for taking the time to share your experience at our property! I really appreciate your positive feedback regarding our beautiful landscaping and complimentary breakfast. We hope to have the opportunity to welcome you back in the near future! Sincerely, Kiersten Bilodeau

"Clean and Comfortable"

4
11/08/2017

This was only 10 minutes from Santa Barbara, close to UCSB. It was very clean, free WiFi and breakfast included. One of the few hotels in the area that would accept a one night stay during the high season.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear maroP6670YS, Thank you for the review regarding your recent stay at our property and providing valuable feedback. I am so glad that you truly enjoyed your stay with us! We take pride in providing a memorable stay for all of our guests. We hope that we will have the opportunity to welcome you back in the near future! Best wishes, Kiersten Bilodeau

"Nice stay, not so nice transportation service"

3
07/08/2017

To break my experience down more easily you will find the pro's and cons of my stay below. Pro's - Very clean rooms. - Comfortable beds. - No noise from the road next to the hotel. - Good breakfast (for a free breakfast). - Pleasant front desk personnel. - Shuttle was provided to and from the University and the train station. Cons - During my first night I suddenly smelled cigarette smoke inside of the room. I did not have my AC on and I didn't see anyone smoking in front of my door, but it smelled like someone was. I mentioned this to the front office staff and they apologized for it. - About 15 minutes before checking out, I was taking a quick nap on the bed before doing so, a cleaning lady already cam in the room without knocking to clean the room. I found this strange because the room shouldn't have been marked empty yet, and even if it is empty hotel staff should ALWAYS knock before entering a room. You never know if a guest is still in the room. - My colleague and I had to catch the train back to Los Angeles at a certain time and informed the front office staff about this the day before, this way they knew we would need a shuttle. They said to us that our transportation to the train station would be organized. On the day of departure we were in the lobby since half an hour before the shuttle was supposed to leave. About 10 minutes before the shuttle was supposed to leave we informed the front desk that we were ready to leave already if the shuttle is as well. This was when the front desk informed us that the shuttle was in the shop that day and that they had ordered a taxi for us. We found it strange that they only told us this now but thought it was kind of them to order a taxi for us. Ten minutes later, original time to head to the train station, and still no taxi. As our train departure time was getting closer we got more and more stressed, as 8 minutes before our train left there was still no taxi to be seen. Because of this we had to order our own Uber to the train station and we were able to catch the train just in time. This was very disappointing as it shouldn't be that hard to organize transportation for a car ride of 5 minutes. At least they let us bill them for the Uber ride.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Travelling_Snoopy, Thank you for the review regarding your recent stay at our property. We really appreciate that you took the time to share your experience with us. I am so glad that you enjoyed our clean, comfortable guest rooms, our complimentary breakfast, and our wonderful front desk staff. I sincerely apologize that we were not able to provide you with our shuttle service because our van was in the repair shop. However, I am happy to hear that we were able to find you a solution and pay for your Uber ride to the train station. We hope that we will have the opportunity to welcome you back in the future. Best wishes, Kiersten Bilodeau

"Liked the grounds"

3
06/08/2017

Hotel is very near the airport and there are many local shops and restaurants nearby. The rooms are nothing fancy, but provide a small refrigerator and a microwave. The grounds are really nice. Loved the topiary. Spent time outside reading. Pool and hot tub looked okay, but I did not use.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Mary V, Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I really appreciate your kind words regarding our beautiful gardens! We hope that you will come back and see us again soon. Best wishes, Kiersten Bilodeau

"Nice Hotel"

5
06/08/2017

Nice Hotel with helpful staff. Quiet. Relaxed in spa and had a full breakfast including waffles, muffins and eggs in the morning. Walking distance to several restaurants.Would recommend for a get away with family or friends.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear juliedX9419VV, Thank you for taking the time to review your recent stay at our property. We really appreciate your positive feedback regarding our complimentary breakfast and helpful staff! I am glad to hear that you truly enjoyed your stay with us, and our staff made all of the difference. We look forward to welcoming you back in the near future! Best wishes, Kiersten Bilodeau

"Satisfactory experience"

3
01/08/2017

First airport pickup request was ignored so took over an hour to get picked up. Room was clean, but bed comfort just average. Breakfast was okay, but not great. Hotel is conveniently located and walking distance to restaurants and shopping.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Valerie J, Thank you for reviewing our property and providing valuable feedback. I do apologize that our shuttle was running late to pick you up from the airport. Our complimentary shuttle is driven by the front desk, which gets very busy at times, which may have accounted for the delay. We appreciate your positive feedback regarding our breakfast and convenient location! We hope to have the chance to welcome you back in the future! Best wishes, Kiersten Bilodeau

"Not sure why all the high ratings"

2
31/07/2017

Well, for my first time at a Best Western I was not impressed. I booked this hotel for a weekend stay while visiting family in Santa Barbara. We don't usually stay at Best Westerns and the rooms were pricey at around $300 a night, but the reviews on trip advisor were all so positive I thought I'd take a risk. Yikes! That was a mistake. This is a motel. The rooms were clean but furnishings very cafeteria grade. Sound travelled through the walls and ceilings very easily. We were in an outside room so people were closing their car doors and beeping their car locks well into the evening. In the morning, the hotel staff was watering plants right outside the windows around 6:30 am which woke our whole family up. Young kids were running around and riding their scooters way too early. Where were the parents? Yelling for them without regard to others trying to sleep. The pillows were rock hard--my husband chose to sleep without one as it was hurting his neck. I travel with my own pillow so did not use theirs. The sofa beds are kid-sized. Don't plan to sleep on it if you are an adult. My 5 foot 2 daughter barely fit on it. In the breakfast area it was a mob scene--literally! The place is way too tiny for that number of guests. People were constantly bumping into each other. The food was mediocre at best and looked as though it all came prepackaged and frozen then microwaved onsite by the sole staff trying to keep things clean (she was nice). Maybe that is how BW does it, but other hotels I've stayed at with similar breakfast set ups had far better food and coffee. The coffee here was really bad. There was nowhere to sit. People were eating on their laps on sofas or taking the food back to their rooms to eat. The center garden was nice. The pool looked nice but we did not use it. If I had to stay there again (which I won't be doing), I would request an interior room in the back of the hotel away from the front lobby and eating area. Hopefully that would mean that there would not be kids running around outside you room early in the morning and you would not hear the cars at night. Won't help the thin walls. Bring ear plugs and your own pillow, and don't expect to enjoy the breakfast--go to Starbucks!

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Cheryl C, Thank you for the review regarding your recent stay at our property. It looks as though you stayed with us during an especially busy weekend during our peak season which may have accounted for some of the issues you experienced during your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kiersten Bilodeau

"Great property!"

5
30/07/2017

I had the pleasure of staying at this property and it was fabulous. The room was nicely appointed t. The beds were comfortable and the room was super clean. Decor is modern. There was even a mini microwave in the room! I loved the soft fluffy towels too! Breakfast buffet was good. The front desk service was top notch. They took good care of me during my stay.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear PixelPrincess_2011, Thank you so much for the exceptional review regarding your recent stay! I am so thrilled that you sincerely enjoyed your time with us! We really appreciate all of your positive feedback regarding our clean guest rooms, comfortable beds, and modern décor! We truly take pride in making it a memorable stay. We look forward to having you back as our guest soon! Best wishes, Kiersten Bilodeau

"Trip Advisor booking failure!"

5
30/07/2017

I gave hotel good ratings because I stayed there before and it was nice (although very pricey). However, this trip was a disaster. I booked a room in advance through Trip Advisor - they used Get-a-Room agency. When I arrived, hotel staff could not find my booking and no room was available. More people in the lobby were in the same situation. After an hour on the phone with Get-a-Room, we started our 5-hour trip back home. I will never book through Trip Advisor again.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Iveta H, Thank you for taking the time to review our property. I would like to sincerely apologize for all the confusion and inconveniences you experienced with your reservation. Unfortunately, this has been an ongoing problem with that third party website (Get-a-Room). We have spoken with multiple representatives from Get-a-Room and apparently they have been continuously experiencing a glitch in their system that is allowing reservations to be made above the hotel's allotment, causing our hotel (among many others) to overbook. We have been working hard to try and accommodate each guest as best as we can but I'm truly sorry we fell short in being able to accommodate you. Please call our hotel direct or book through www.BestWestern.com for your future reservations to ensure this does not happen again. We hope that we will be so lucky as to have you back as our guest. Best wishes, Kiersten Bilodeau

"Nice Hotel, terrible management"

2
29/07/2017

We book a room from 3 people and two queen beds several weeks before, using TripAdvisor. When we checked in what we got was a king bed. The hotel management blamed the company that made the reservation (TripAdvisor using Getaroom), saying that they requested a king bed. I called Getaroom and the first time they put me on hold many times and then hanged up on me. The second time they told me that you get what the hotel have available, not what you want! Nice system...Well, I call it scam, because if I knew that they did not have two queen beds I would not have reserved a room there. The hotel itself is pretty good, nice rooms, well located, clean, good wi-fi. The fact that you get what they have, instead of what you book it is a scam. Also, during the booking and the email confirmation there is nothing saying that you get what they have available, it shows what you asked for.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear WelisonFloriano, Thank you for taking the time to review your stay with us. I would like to sincerely apologize for the inconveniences you experienced during your stay. It is our goal to provide each guest with an exceptional experience, and we regret that this was not achieved for you. If I can be of any further assistance, please feel free to contact me directly. Thank you again for your time and helpful comments. We hope for the opportunity to welcome you back and provide you with an improved experience. Warm regards, Kiersten Bilodeau

"Nice hotel"

4
27/07/2017

Rooms were well equipped and clean. The hotel was in a central location for both Santa Barbara and Goleta. Nice garden courtyard in the middle of the hotel. Breakfast was typical fare and included in the price of the room. My only complaint is that for the size of the room and the type of hotel, the mid-week rate we paid seems a little pricey.

"Good place to stay near UCSB"

5
27/07/2017

Convenient to UCSB and well appointed hotel. Restaurants, grocery stores and other business nearby and within walking distance. Easy access to 101 freeway and approximately 15 minutes from downtown Santa Barbara.

"Pleasant stay when visiting Santa Barbara."

4
24/07/2017

My family of four stayed here for a few days in a double-queen bed room, when visiting nearby Santa Barbara. Check-in was quick and easy and we were directed to a better place to park near our room. The hotel is actually configured as a motel, with all doors and windows opening to the walkways. I would've preferred a hotel configuration, with a little more privacy. Free WiFi in the room was good. The pool area was wonderful and we made full use of it during our stay. The pool was clean and warm, there were several loungers (could use some more though), and the hot tub was sufficiently hot. The breakfast was quite nice with several hot dishes available. Check-out was even easier than check-in as the credit card had already been provided. NOISE ALERT: I had no idea about the train that runs through Goleta several times a day (and night). Be prepared to hear a very loud train whistle late at night and early in the morning. A real disruption to good sleep! I found the price to be very high given that it is a Best Western in a small town. This isn't Times Square or Hollywood Blvd. It seemed that most comparable hotels all charge higher prices than similar hotels elsewhere. Location, location, location, I guess. We did enjoy our stay here.

South-Coast I, Front Office Manager at Best Western Plus South Coast Inn, responded to this review
Dear Dms666, Thank you for taking the time to review our property, your feedback is important to us. We are so glad that you enjoyed your stay and thank you for the kind words regarding our breakfast. I'm sorry to hear that you had problems with the Train whistle noise. please know that you can always call over to the front desk and we would be more than happy to assist you. We hope that you will stay with us again and look forward to welcoming you back! Sincerely, Joshua G.

"Well Kept/Upgraded Hotel and Friendly Staff"

5
23/07/2017

Staff were wonderful/helpful. The room looked to be recently remodeled. Queen bed was okay, but not firm. Full breakfast in the morning - lots of choices! If you're a "hard core" coffee drinker. . . Yep, go to Peet's and satisfy your urge. We felt safe and enjoyed our stay.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear James B, Thank you for the excellent review of our property! I am so glad that you had such an enjoyable, memorable stay with us. We really appreciate your positive feedback regarding our wonderful staff, our newly remodeled guest rooms, and our complimentary breakfast buffet. We look forward to welcoming you back in the near future! Best wishes, Kiersten Bilodeau

"Surprisingly nice Best Western"

5
19/07/2017

I'm very impressed and surprised with this place. I was not expecting much from a Best Western motel since my last BW experience in the 80s. However everything about this property is well-maintained, clean, and beautiful. The rooms look like they've been recently renovated, look fresh, have modern furniture, and have a modern-looking décor. The courtyard is beautiful with its pool and gardens—like an oasis in Goleta. Even the lobby is inviting with lots areas to lounge. The breakfast is fair, but there is a lot of food to choose from. One minor issue was that wifi was not always reliable, but it sufficed. While not in the most glamorous part of town, there are a lot of restaurants and shops within short driving distances.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Ajaiiz, Thank you so much for the wonderful review of our property! We really appreciate your kind words regarding our beautifully maintained hotel and newly remodeled guest rooms. I am so happy to hear that you truly enjoyed your stay with us and it sounds like you had a nice, relaxing visit. We look forward to welcoming you back sometime in the future! Best wishes, Kiersten Bilodeau

"Great place to stay"

4
19/07/2017

Room, lobby and grounds are beautiful. Had a comfortable night's sleep. Convenient distance to restaurants. My only complaint is the high cost for 1 night. I used this same hotel in the month of July 4 years ago at nearly half the cost. Not sure what caused the significant increase in the price of 1 room.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Laura J, Thank you for the review regarding your recent stay at our property. We really appreciate the positive feedback regarding our guest rooms, lobby, and beautiful grounds! I am so glad that you thoroughly enjoyed your stay with us and we look forward to having you back in the future! Best wishes, Kiersten Bilodeau

"nice clean hotel, but there are less expensive options nearby, shuttle service denied"

3
15/07/2017

nice clean hotel, good breakfast, functional wi-fi with some blind spots... visited with family for a wedding event, picked this one due to advertised on web site free shuttle to local businesses, however upon request the staff told me only affiliated businesses are covered by shuttle... there are comparable in quality but less expensive hotels within 1-2 miles...

"Bit pricy for a Best Western but surprisingly worth the money...."

4
11/07/2017

One of the nice surprises when you actually do get what you pay for, when you're out travelling on the road during the 'driving season'. A lot to be happy about with this hotel. An abundance of privacy with a 8-10 foot hedge around most of the property, the standard swimming pool and spa area with a heap of space around the pool for lounging around in the sun. A more than reasonably sized dining area for the totally adequate buffet breakfast and suitable for families and couples on holiday. If you're expecting the next step up to the 4 Seasons and Hyatt chains then expect to be paying another $100 or more per night and the proximity to Santa Barbara is an added bonus and a reminder that this location is in a pricey neighbourhood during the summer months....we stayed in early July. I would recommend this establishment to anyone, anytime of the year who isn't expecting the world for their dollar. More like for folks who can enjoy the simple things on the road when they're done well...

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear katubaldy, Thank you for writing a review and providing valuable feedback regarding your recent stay at our property. We really appreciate your kind words regarding our swimming pool & spa and complimentary breakfast buffet. I am so glad to hear that you truly enjoyed your stay with us and we are so happy that you will be recommending our hotel to anyone planning on visiting the Santa Barbara area. We look forward to welcoming you back sometime in the near future! Best wishes, Kiersten Bilodeau

"Nice hotel, clean, nice room but no elevator."

3
10/07/2017

Front desk girl lacked customer service, critical thinking and good judgment. I booked through the 800 number and was also told there was an elevator, got to the hotel and was told there wasnt. I showed the girl my wrist braces as I have 2 sprained wrists and can't carry or lift. She could care less. Luckily a nice guy overheard behind the desk and offered to help me. On the way out, a hotel guest offered to help me as he saw me struggling. I also saw there was a elevator that was under construction and an 80 year old man that could barely walk, trying to get up the stairs. Breakfast as not good. All microwaved and out of a package. McDonald's has better breakfast.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear 5tanyal, Thank you for taking the time to review your stay with us. We do wish that you had experienced an excellent stay, since that is what we always strive for. We will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us in the future. Sincerely, Joshua G.

"Its alright"

3
03/07/2017

It's decent, We needed a crib for my grandson however, and it was dusty, and I needed to clean railing. The staff was courteous, and helpful. And we did request, to change rooms, because our room was right in front of some hotel construction, and they switched us ASAP. I would say it, is no frills, but Good.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Ana Julia F, Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do appreciate your kind remarks regarding our courteous and helpful staff. We are glad that we were able to make it a memorable experience for you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best wishes, Kiersten Bilodeau

"Wonderful stay!!"

5
03/07/2017

From the time we arrived we felt welcome and special. We were immediately greeted by a friendly front desk personnel. The grounds were immaculately kept. The mountain view was fantastic as well as the courtside view. Plenty of space at breakfast and the pool area. We really enjoyed our stay

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Ron H, Thank you so much for the excellent review! We really appreciate your positive feedback regarding our complimentary breakfast, our beautiful grounds and pool area. I am especially thrilled to hear that our staff made all the difference in your stay! We look forward to welcoming you back in the near future! Best wishes, Kiersten Bilodeau

"Nice and clean room"

4
03/07/2017

We had not stayed at Best Western for a long time. We were surprised by the interior design of room (wood texture tiles in the walkway and bathroom areas; and carpet surrounding the bed area). Our room was very nice and clean. The TV remote did not work, made the phone call to the front desk, within 20 minutes or less, maintenance personnel provided the replacement. Good complimentary breakfast and the staffs were very helpful. Very nice landscaping in the courtyard. We will stay at this hotel again in the future.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Danny D T, Thank you for taking the time to write a review and provide valuable feedback. We really appreciate your kind remarks regarding our beautiful gardens and our clean and newly remodeled guest rooms! I do apologize that you had some problems with your TV, but I am glad to hear that we were able to take care of the problem swiftly. We look forward to your future stays with us! Best wishes, Kiersten Bilodeau

"Terrific hotel!"

5
28/06/2017

Great property, excellent service, nice pool, good breakfast. It's perfect if you're visiting Santa Barbara, family friend and great for business travel, too. My room was quiet and I didn't hear any noise from folks above me. The only negative is that there is not an elevator, but staying on the first floor was just fine.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear rebeccarB1165SE, Thank you so much for the terrific review of our property! I really appreciate your nice comments regarding our great property, complimentary breakfast, and our excellent service we provide to our guests! We truly take pride in providing a memorable stay for our guests and I am so glad to hear that you thoroughly enjoyed your visit with us. I am also happy to tell you that we are in the process of building an elevator on our property, so hopefully when you come back, it will have been completed! We look forward to you future stays with us. Sincerely, Kiersten Bilodeau

"Excellent BW hotel!"

5
24/06/2017

An excellent stay. Rooms have been recently redone. Large pool, spa, gym, laundry and very well done breakfast. Good relative value in a very expensive locale. Convenient location off CA 101 (near UCSB) to explore the rarified air and exclusive ($$$) areas of SB county.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear db7477, Thank you for the excellent review regarding your recent stay with us! We appreciate your positive feedback regarding our newly remodeled guest rooms, our pool & laundry facilities, and complimentary breakfast buffet. I am so glad that you had such an enjoyable stay and look forward to welcoming you back soon! Best wishes, Kiersten Bilodeau

"Pleasantly Surprised"

4
12/06/2017

Hotels near Santa Barbara are outrageously over-priced. This Best Western was our best option, and we were pleasantly surprised. Clean, great breakfast, and beautiful landscaping. The espresso machine was a nice touch!

South-Coast I, Front Office Manager at Best Western Plus South Coast Inn, responded to this review
Dear lisawT6161UD, Thank you for taking the time to review our property, your feedback is important to us. We are so glad that you enjoyed your stay and thank you for the kind words regarding our breakfast and landscaping. We hope that you will stay with us again and look forward to welcoming you back! Sincerely, Joshua G.

"Best Best Western!"

5
12/06/2017

Love to stay here. Rooms are newly remodeled, beds are comfy, courtyard with pool and spa are nice. Mountains in background are beautiful. The wifi in rooms is fast. The front desk staff are pleasant and the continental breakfast has good choices.

South-Coast I, Front Office Manager at Best Western Plus South Coast Inn, responded to this review
Dear Thomas H, Thank you for taking the time to review our property, your feedback is important to us. We are so glad that you enjoyed your stay and thank you for the kind words regarding our guest rooms and staff. We hope that you will stay with us again and look forward to welcoming you back! Sincerely, Joshua G.

"great hotel in SantaBarbara"

5
10/06/2017

My husband and I stay here 2-3 times a year as our daughter and family live near by....we are never disappointed with our stay. The rooms are always ready and very clean. We have never had a bad nites sleep as the beds are so comfortable.

South-Coast I, Front Office Manager at Best Western Plus South Coast Inn, responded to this review
Dear joanmunoz47, Thank you for taking the time to review our property, your feedback is important to us. We are so glad that you enjoyed your stay and thank you for the kind words regarding our guest rooms. We hope that you will stay with us again and look forward to welcoming you back! Sincerely, Joshua G.

"Great for 1 night"

5
07/06/2017

As usual it's hard to beat a Best Western stay. The room was spacious and clean, the location was convenient with lots of restaurants and fast food near by, free parking and free breakfast. Amenities in room included a microwave and refrigerator. Would've liked a coffeemaker. Front desk people were friendly and received a late suitcase from the airlines. They held it and we're going to call me at 9:00 a.m. so as not to wake me. Very thoughtful.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Jodie H, Thank you for writing an excellent review of our property! We really appreciate your positive feedback regarding our newly remodeled guest rooms and your kind remarks regarding our front desk staff, I will be sure to pass along your comments! I am so happy to hear that you thoroughly enjoyed your visit and that our staff was able to make it a memorable stay for you. We look forward to welcoming you back soon! Sincerely, Kiersten Bilodeau

"Nice, as expected"

5
06/06/2017

A good location, clean and spacious rooms. Includes a decent breakfast spread. Friendly staff. A nice pool and jacuzzi. Lovely gardens. They have a room service option for lunch and dinner in room. They have a small place that sells items you might need and forgot. I would stay here again.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear janine d, Thank you for taking the time to write such a nice review of our property! I am so glad that you like our newly remodeled guest rooms and complimentary breakfast buffet. We really appreciate your positive feedback and look forward to your next visit with us! Sincerely, Kiersten Bilodeau

"Rattling Pipes"

4
03/06/2017

The pipes rattle so bad when hot water in the shower is turned on, it sounds like someone is jack hammering the bathroom wall. I have stayed here before and have mentioned this issue and I received an apology, but the problem has not been fixed. I could hear the rattle emanating from other guest's rooms starting at 5:00 am. Not good if you're a late sleeper. Fortunately for me I get up at 5:30 am anyway, but I was afraid I probably woke others with the terrible rattling pipes.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear grega994, Thank you for taking the time to complete the survey and providing valuable feedback. I am sincerely sorry that you weren't able to have a restful night's sleep due to the noise you experienced. If we would be so lucky to have you stay with us again, please feel free to reach out to me and I can place you in one of our quietest rooms. We thank you for the high review regardless, and urge you to stay with us again so that we have another chance to provide you with an excellent experience. Sincerely, Kiersten B.

"A Beautiful Garden Hotel"

5
03/06/2017

We were so happy to find this hotel near Santa Barbara. The prices are reasonable and a great value. The landscaping is gorgeous with a great pool and jacuzzi. The rooms are updated and very clean. The included breakfast was great. We will definitely be back.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear janineg131, Thank you so much for the excellent review of our property! I really appreciate your kind remarks regarding our beautiful courtyard and newly renovated guest rooms. I am thrilled that you enjoyed your time with us and very much look forward to having you back in the future! Sincerely, Kiersten B.

"Best stay yet at a Best Western"

5
02/06/2017

This hotel was so lovely. Everything was so well done: the new room upgrade and decor, the best breakfast spread we have seen yet at Best Western, the beautifuland well-tended gardens. The staff was so nice and helpful. I NEVER write reviews, but this Best Western was so exceptional.

South-Coast I, Front Office Manager at Best Western Plus South Coast Inn, responded to this review
Dear elaineshaw1 , Thank you for taking the time to review our property, your feedback is important to us. We are so glad that you enjoyed your stay and thank you for the kind words regarding our Breakfast, guest rooms and staff. We hope that you will stay with us again and look forward to welcoming you back! Sincerely, Joshua G.

"Pleasent Stay"

4
29/05/2017

Hotel Comfortable, Beautiful well kept garden and pool areas, Breakfast a fair selection. Our room a little dark on entry. Staff friendly. Bonus in room safe to store passports, travel documents, electrical items, etc. Coin laundry washing facilities a bonus one machine a little noisy.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Welshknitter, Thank you for writing a review regarding your recent stay at our property. We appreciate your positive feedback regarding our beautiful gardens, complimentary breakfast, and newly renovated guest rooms. I will be sure to pass along your nice comments regarding our staff! We hope to see you again soon! Sincerely, Kiersten B.

"Well Done!"

4
14/05/2017

This is a very well run facility. Very clean and well maintained. It has beautiful landscaping inside and out. A very nice setting. We enjoyed the hot breakfast buffet, ant sat out on the patio. We drove 6 miles into Santa Barbara to look around and have dinner. It was an easy drive both ways.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear roberthF2197HX, Thank you for taking the time to review our property. I really appreciate the kind words regarding our guest rooms and beautiful gardens. I am so happy that you were able to have such an enjoyable stay with us and we would be delighted to welcome you back soon! Best wishes, Kiersten B.

"BW Goleta"

5
10/05/2017

Nice hotel. Reasonably priced in an area where hotel prices are very high. Free wifi and breakfast. Room has been recently renovated with nice neutral decor. Easy access to/from US 101. Good value. Can't ask for more.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear paulog303, Thank you so much for the 5 star review! I am so happy to hear that you liked our newly renovated and designed guest rooms. I really appreciate your comments regarding the value of our hotel and we are so happy to have made your experience an enjoyable one! We hope to see you again soon! Sincerely, Kiersten B.

"It has gotten even better"

4
09/05/2017

We visited this hotel several years ago and it has gotten better. The grounds are gorgeous with magnificent flowers and plants. The rooms are well presented. The breakfast served might be one of the best in a Best Western that we have ever experienced with a lot of variety of choices.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear larkinjl, Thank you for taking the time to write such a nice review of our property! We appreciate your kind words regarding our updated guest rooms and breakfast, we are thrilled that you thoroughly enjoyed both! We look forward to having you stay with us again! Sincerely, Kiersten B.

"verry nice 3 day stay"

5
09/05/2017

motel located at walking distance of several shops and restaurants and close to the highway, clean comfortable room, good shower and great beds. breakfast was included and was very good they even had a "bean to cup" coffee machine. staff was very friendly and helpful, would stay here again.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Paul v, Thank you for the outstanding review regarding your recent stay with us. I am so glad that you loved our newly renovated guest rooms and complimentary breakfast. I will be sure to pass along your nice compliments regarding our staff! We look forward to welcoming you back again soon! Sincerely, Kiersten B.

"Average hotel"

3
08/05/2017

Hotel was fine but nothing special. Can hear the freeway, Rooms are small and expensive! Breakfast was decent, variety of choices, fitness center was fine. Grounds are nice. Outside walk ways and those got noisy.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Laura M, Thank you for taking the time to review your stay with us. I appreciate your kind remarks regarding our beautiful grounds and complimentary breakfast buffet. However, we do wish that you had experienced an excellent stay, since that is what we always strive for. We will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us in the future. Sincerely, Kiersten B.

"Great atmosphere and Super Clean"

5
03/05/2017

My family enjoyed this hotel. This really is a great place to stay. The staff is wonderful and the rooms clean. The Pool area is relaxing and the landscaping looks amazing. Really close to the airport, college and shopping. Free breakfast is always a plus and parking is not an issue. Overall, we will definitely be staying there soon. I hope this helps

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear NewJersey771, Thank you for writing such an excellent review of our property! We are so pleased that you thoroughly your stay with us and we appreciate your kind words regarding our guest rooms, the pool and our beautiful surrounding gardens. We can't wait to welcome you back in the near future! Sincerely, Kiersten B.

"50"

5
01/05/2017

Fabulous Friends Weekend in Goleta! We loved the NEW look of the remodeled hotel. Breakfast was good, work out room was great, and the rooms were nicely decorated with comfortable beds. Highly recommend this hotel for the price!!

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear Isabel S, Thank you for taking the time to write such a wonderful review regarding your recent stay with us! We are thrilled that you loved our new renovations and we really appreciate the high recommendation of our property. We look forward to your next stay with us! Sincerely, Kiersten B.

"Decent hotel"

3
29/04/2017

Average place to stay for business reasons, affordable, breakfast is decent and has pool n jacuzzi , wifi is included if needed. The staff is all friendly, I will definitely be staying here again. I lost a personal item and was returned the following day, thank you

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear richardcI2753PG, Thank you for the review regarding your recent stay at our property. We appreciate your kind words regarding our staff and we look forward to welcoming you back soon! Sincerely, Kiersten B.

"Family Reunion"

4
29/04/2017

Very nice setting. Quiet. Grounds were beautiful. Recently renovated. Very convenient location close to University and shopping. Friendly and professional staff. The beds were a little too firm for me.

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear arthurr553, Thank you for taking the time to review our property, as your feedback is important to us. We appreciate your kind words regarding our beautiful gardens and recently renovated guest rooms. I am so glad to hear that our staff was professional and friendly, we truly take pride in providing a memorable stay for our guests! We look forward to welcoming you back in the future. Sincerely, Kiersten B.

"Santa Barbara Aurport"

5
29/04/2017

5 star quality beat the Embassey Suites we stayed at the 6 nights before. An oasis on the coast great outdoor pool facilities and leisure areas typically found at high end resorts. Front desk staff strive to help. Top Quality property!

South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Dear N2854MUthomash, Thank you for taking the time to write such a wonderful review of our property! We really appreciate all of your gracious compliments regarding our hotel and we are so pleased that you thoroughly enjoyed your stay with us. We can't wait to welcome you back in the future! Sincerely, Kiersten B.

"Good value for your money"

5
27/04/2017

This is a great hotel for its value. Rooms facing the garden are a plus. Pool is warm nice clean as was the jacuzzi. Room was clean spacious. Breakfast (included) was really good. They had a guy there helping with the waffles, he did a great job. The front desk person we checked in with was very helpful and knowledgeable.

"Great place to stay"

5
24/04/2017

Very nice hotel with all the amenities. Comfortable clean rooms with beautiful landscaping and scenery including the mountains behind the hotel. Lot's of shopping within walking distance or driving. I would definitely stay there again and look forward to our next visit.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hi! Thank you so much for the great review. We hope that you can stay with us again the next time you are in our area and enjoy our clean rooms and great landscaping again! Sincerely, Nicole W., AGM

"Great location to UCSB"

5
23/04/2017

Very helpful and friendly staff, happily gave us directions and recommendations for dinner, easy location to UCSB, the highway and surrounding areas. Very comfy rooms, great shower and breakfast is always a perk with teen boys! Liked eating al fresco by the pool in the morning. Will be back again...

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear michellelB3814Q, Thank you for taking the time to review our property, your feedback is important to us. We are so glad that you enjoyed your stay and thank you for the kind words regarding our guest rooms, breakfast and staff. We hope that you will stay with us again and look forward to welcoming you back! Sincerely, Joshua G.

"fantastic gardens"

5
22/04/2017

Close to UCSB enabling grandson to check out campus. Santa Barbara is right down the road. The hotel has lovely gardens and comfortable upgraded rooms. Typical Best Western Plus buffet breakfast is served 6:30 to 9:30.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear michaellY6420GF, Thank you for taking the time to review our property, your feedback is important to us. We are so glad that you enjoyed your stay and thank you for the kind words regarding our guest rooms and staff. We hope that you will stay with us again and look forward to welcoming you back! Sincerely, Joshua G.

"Done"

3
13/04/2017

We stay at best western hotel and would like to use our points for room. We're still going to travel and use motels and we hope you keep improving the quality. The cost for week stays should keep going up

"Beautiful hotel but major problems with water pipes"

4
09/04/2017

We loved everything about the facility except the NOISE/VIBRATIONS associated with the water pipes. Unfortunately we were told that it could not be fixed during our stay. Not every room had the problem but since the hotel was full we could not be moved to a different room. That problem was enough to influence my opinion on the value of the hotel for the price. At least management could have offered a discount for my room.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Shirley A, Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 805.967.3200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joshua Gebraski Front Desk Supervisor Best Western Plus South Coast Inn

"Near University of california Santa Barbara get away."

5
30/03/2017

Everything was great. There were no problems. I would recommend this hotel to anyone visiting UCSB in Goleta, California. The Room was excellent and clean. The staff was helpful. There was internet and a business center as well as a gym.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear robertbV1964ET, Thank you so much for the excellent review! We appreciate you taking the time to review our property and value your feedback. We are so happy that you will be recommending our hotel to anyone visiting the Goleta & Santa Barbara areas! We appreciate your kind words regarding our guest rooms and our staff and we are so glad that we were able to make it such an enjoyable experience for you. We look forward to your next stay with us! Sincerely, Kiersten B.

"Business travel"

4
30/03/2017

The rooms are nice, but I had no interaction with any of the staff even though I was there for three nights. It's not that I had bad interaction, they just never interacted with me. Every time I went through the lobby, the staff were staring down at a computer the whole time.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear 830dallast, Thank you for taking the time to review our property, your feedback is very important to us. I would like to apologize for the experience you had with our front desk staff. The front desk staff should always make our guests feel welcome and I am so sorry that you did not have a typical experience with us. Thank you for bringing this to my attention, I will make sure to speak with all of our front desk staff to ensure that this doesn't happen again. We hope that you will consider staying with us again so that we have another chance to provide you with our usual excellent customer service experience. Sincerely, Kiersten B.

"Average"

3
28/03/2017

After changing rooms ( I was initially given a room at the back of the hotel where the parking lot was roped off due to construction - I would have had to park in the front and walk through the hotel to the back with luggage - as a single female traveler this was not safe or considerate). I was then given a room overlooking the parking lot so I could not appreciate the hotel grounds. The room was clean - the shower was large and had good water pressure. Everything else was average.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Tatia J, On behalf of our entire team here at the Best Western Plus South Coast Inn, I would like to apologize for not exceeding your expectations during your stay with us. It is hard to know which location of the hotel each guest would like to be, as different people have various preferences. If we would be so lucky to have you come stay with us again, we could make sure to put in a special request prior to your arrival, to ensure that you are in a location that best fits your needs. Sincerely, Kiersten B.

"loved our stay here"

5
26/03/2017

Room: quiet, spacious, comfortable. The bed was heavenly. Amenities: nice heated pool and whirlpool. Used these quite a bit even though it was rainy and wet. Workout room is beautifully clean and the equipment is well maintained. Breakfast: delicious, and coffee/tea/hot chocolate available any time of the day Service: excellent.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear cc12342015, Thank you for the exceptional review of our property! We truly appreciate your thoughtful comments regarding our guest rooms, the complimentary breakfast buffet, and all of the amenities our hotel has to offer. I am so glad that you had such an enjoyable stay and we look forward to welcoming you back in the future! Sincerely, Kiersten B.

"Excellent landscaping a beauty to behold."

5
25/11/2016

Everything was excellent, no complaint. The grounds were well manucured, the sculpture of the trees were awesome. Close enough to the beach, and don't forget to visit the Danish village in Solvang. :) :) :) * *

"BW Goleta"

5
21/11/2016

The Best Western Plus in Goleta, CA is a nice hotel and enjoyed my stay. Morning breakfast had a large selection from eggs, bagels, cereal, fruit, etc. The court grounds was very nicely done along the side of the pool.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Robert E, Thank you so much for taking the time to review our property! I am so happy to hear that your stay was an enjoyable one. I am glad that you enjoyed our breakfast and our grounds. Thank you and we hope to see you again! Sincerely, Marissa F.

"Great Value"

4
14/11/2016

We went to the area for a destination wedding. We did not plan on spending much time at the facility and they offered what we considered a fair price for the area. We were happily surprised with the cleanliness and apparently upgraded rooms. At this time there are upgrades going on, but we were not inconvenienced. The beds were very comfortable and we had a nice 46 inch LCD TV. They have some rooms facing in toward the inner courtyard and pool and exterior rooms facing out to the open walkways. We had a second floor room facing the west and there were nice views of the mountains and of the palms. The property is well maintained. At the time of this writing there are no elevators to the second floor, but I saw the foundation is started for at least one new elevator. This hotel is located a short distance from the heart of Santa Barbara and would be a great home base for exploring the area. There are stores and restaurants within walking distance, yet the hotel is away from the highway and quiet. My final thought; they provide a great free breakfast!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear CoastieDad, Thank you for taking the time to review our property. I am happy to hear that you enjoyed our renovations and our great breakfast! Thank you again and we hope to see you again! Sincerely, Marissa F.

"close enough for our needs in Goleta -"

4
09/11/2016

needed a place to stay to visit UCSB daughter - and our fav was booked - this place was as close, as our favorite place - so it did the trick and we found out that , it will be added to our ' list ' of go-to places - while visiting daughter . beds comfy and cleanliness was good - could tell older place yet well kept and could be easy to miss on Calle Real , since it's located on a curve - there is lots of fast food places driving close for eats and even heard - there's nice place to eat - literally next door/driveway at another ' hotel' for dinner - as this place offers no on site eateries. gardens offered very cute ' trees ' - won't give it away - you just have to go & see for yourselves - kids will like it !

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Roxanne M, Thank you for the great review! I am so glad that our hotel will be added to your list of go-to places, we really appreciate that! It sounds like you had a very enjoyable visit and we look forward to having you stay with us again! Sincerely, Kiersten B.

"Great Location"

4
06/11/2016

Near to restaurants, shopping and the university. Love the comfortable rooms and the morning breakfast selections. The hotel is lovely and the pool is warm and inviting. Making improvements to rooms and so noise is a tad bothersome if you sleep in late.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear S9059VXhappytraveler, Thank you for taking the time to review our property, I am happy to hear that you enjoyed your stay with us. Thank you for sharing your travel tips! We hope to see you again! Sincerely, Marissa F.

"Newly remodeled"

4
02/11/2016

They are in the middle of completely remodeling the rooms. I stayed in one that was recently finished. Great finishes being used: rain shower, fountain sink faucet, dark teal walls, large mirrors. The grounds are beautiful. Full breakfast, exercise room, computers, strong wifi, laundry area, swimming pool.... nice.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Witching, Thank you for taking the time to review our property. We really appreciate your positive feedback. I am happy to hear that you enjoyed our upgrades. Thank you again and we hope to see you soon. Sincerely, Marissa F.

"Dark and gloomy rooms"

2
23/10/2016

Our room, which i think was one of the renovated rooms, was dark and gloomy with a small window overlooking a yard. The bathroom fan ran constantly and the sink plug didn't work allowing gallons of water to be wasted. Clearly management has taken its eye off the ball. The breakfast area is small, overcrowded and the breakfast contents were an insult. Steamed burgers for breakfast - come on! And despite other comments it wasn't cheap. Luckily the king bed was comfy.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello, We are so very sorry you didn't enjoy your stay with us. We are very surprised to hear that you didn't enjoy our newly renovated rooms, since all of our guests are raving about them. We are also wondering if you were not able to enjoy the omelettes, yogurts, fresh fruits, fresh waffles, muffins, scones, bagels, cereals, oatmeal with toppings and many other items that we have available in the breakfast? Please contact us at the hotel so we can address your concerns. We want all of our guests to leave happy and return again in the future. Sincerely, Nicole Weland, AGM

"Quality Lodging for a reasonable Price"

5
20/10/2016

We stayed 4 nights for a 50 year reunion of UCSB college friends. Best Western Plus is easily accessible from US 101, a short drive to campus or the city of Santa Barbara. Rooms clean, beds comfy, breakfast area well lit and spacious. We made great use of the garden like courtyard for sharing memories and planning the future. Front desk staff helpful and courteous. We would return for sure!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Thank you so much for the great review. We are so happy you could stay with us and we hope to have you back soon! Congrats on the reunion of 50 years! Sincerely, Nicole Weland, AGM

"Good quality for the price"

4
17/10/2016

Very nice, spacious, and newly renovated room. The pool area was especially attractive. We were surprised at how plentiful the complimentary breakfast was, right down to omelets and waffles. While it isn't a 5 star plush hotel, it is a very comfortable hotel at a fair price

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear vivkip, Thank you for your positive feedback. I am happy to hear that you enjoyed our property and breakfast. Thank you again and we hope to see you soon! Sincerely, Marissa F.

"Something are great some are not"

2
14/10/2016

This hotel was a disappointment. The hotel seems nice, the breakfast area is nice, the hotel staff is friendly, but the room where we stayed was a let down. It was small, the TV signal didn't work properly. (Hot HD). The bathroom was outdated and small. Perhaps we stayed in an area that is not renovated. Be aware of this fact, before choosing this Hotel.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Thelmo T, Thank you for taking the time to review our property. I am so sorry that your stay was less than satisfactory. It looks as though you stayed with us back in June of this year, and at that time the hotel was not completely done with renovations. It seems as though you may have stayed in a guest room that had not yet been renovated and updated. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in our newly renovated guest rooms. Sincerely, Kiersten B.

"College town trip"

5
14/10/2016

Stayed there because it is conveniently located near UC Santa Barbara and the Inn is well kept with very good staff. Easy access from and to the freeway. Also very near shopping which is just down the street.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Carl P, Thank you for taking the time to review our property, we really appreciate your feedback. I am so glad that you enjoyed your stay! We hope to have you back soon! Sincerely, Kiersten B.

"BEST PLACE TO STAY FOR UCSB FAMILIES"

5
10/10/2016

BW South Coast is our go to for all of our visits to the Santa Barbara area. Location is perfect for our trips to UCSB. Stay on the backside of the building if you don't like loud music as the hotel to the north often has concerts.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear susanbz8859gu, Thank you for reviewing our property! We appreciate your positive feedback! Sincerely, Marissa F.

"Nice Hotel, Close to SBA"

4
09/10/2016

We had to catch an early morning flight from Santa Barbara Airport, and after seeing the high prices for hotels directly in SB, I looked to the neighboring city of Goleta. We didn't have a chance to use the pool or amenities, but the grounds were very well kept, and we were pleased to have picked this place. Given that Best Western is not my usual "go-to" hotel chain, this specific hotel was impressive and clean, and I would recommend staying here. Also loved that it had a microwave and mini-fridge in the room. This is a two story hotel, and right now they are in the process of installing an elevator; currently you do have to go up a flight of stairs to the 2nd floor rooms. It was a simple, close drive to SBA and the tourist areas such as Santa Barbara Wharf. Very pleasant staff upon check-in and check-out also.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear fairreviewinny, Thank you for taking the time to review our property, we appreciate your time and positive feedback. I am happy to hear that you enjoyed your stay with us. Thank you and we hope to see you again! Sincerely, Marissa F.

"Very nice remodel!!!"

5
08/10/2016

I stay for business quite often . They have just remodeled the whole area and still are working on the grounds . Very nice even I go there while I work it looks like a resort and is very comfortable and relaxing

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear 804gerrym, Thank you for taking the time to review our property, we really appreciate your positive feedback. I am really happy to hear the you enjoyed the upgrades. Thank you again and we'd love to have you back! Sincerely, Marissa F.

"Great Hotel in Santa Barbara"

5
05/10/2016

Just an hour and a half up the coast from LA is a peach of a hotel, just outside Santa Barbara, the Best Western Plus South Coast Inn. Beautifully kept, both the hotel itself and the gardens and pool. The whole experience was wonderful, with very friendly , helpful staff and beautifully appointed rooms.Complimentary breakfast was offered and was excellent. There are also a number of good restaurants in the area offering a variety of options e.g. Steaks, pizzas, mexican etc. Highly recommend this hotel!!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Chris A, Thank you for so much for the great review of our property! Your feedback is important to us and we appreciate all of your nice compliments regarding our guest rooms, gardens, and complimentary breakfast buffet. I am so glad that our staff was able to provide you with such an enjoyable stay, that is what we strive for here! We look forward to having you stay with us again in the near future! Sincerely, Kiersten B.

"GREAT STAY!"

5
04/10/2016

Spent four nights at this Best Western in Goleta. I have stayed at a few Best Westerns in the past, and this one was the best-appointed one of all --- there were extras here that I hadn't seen at other BW's, such as the room safe, the full array of DVD's, magazines, books, and newspapers. The grounds and lounge/dining area were very nice, and the staff was very friendly and helpful.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Kathryn M, Thank you so much for the terrific review! We really appreciate your kind words regarding our extra amenities and I am so glad that you were able to take advantage of all of them! We look forward to welcoming you back when your travels bring you to the area again! Sincerely, Kiersten B.

"Didn't think it was a gem as someone else said"

3
29/09/2016

I was disappointed with the room. It cost, with tax, $358 for a small suite with 2 queen beds in a very small room. The suite was supposed to be refurbished, but there was a rather unattractive loveseat in the living area and no other seats except for the dining table, which had 4 chairs. An ugly rug was underneath the loveseat and the flooring was, I believe, vinyl, which was not level and had many pieces up and down instead of flat. The bathroom was very nice and I liked that it had no bathtub but a large shower instead. The beds were comfortable but the pillows were not so much. We felt the price was way too expensive for a very small suite for one night. You are probably paying more for the location.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear mochajacklizzie, Thank you for taking the time to review our property we value your feedback. I am sorry to hear that your room was not up to standard. Thank you for staying with us and we hope to see you again. Sincerely, Marissa F.

"Great Pick in Santa Barbara"

5
21/09/2016

I have stayed at a lot of best westerns, but this was one of the best. The room was in excellent condition. The pool was clean and spacious and the hot tub was clean and working properly. The grounds were well cared for and the topiaries were so creative. We had fun just walking around and trying to guess what the different creatures were. It was easy to book online and the hotel was close to UCSB and the airport. The breakfast food was typical Best Western fare (sorry, but though adequate, not the tastiest). But it was plentiful, and the staff provided it in a timely manner and with lovely presentation.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear U1939WOrebeccaf, Thank you for taking the time to review our property we really appreciate your positive feedback. I am so happy to hear that you enjoyed our gardens and pool. Thank you again and we hope to see you soon! Sincerely, Marissa F.

"Beautiful & Peaceful Gardens"

5
15/09/2016

All amenities were excellent upon arrival. This is a large facility which hosts precision garden landscapes. Great for a weekend romantic getaway. Also very close to the City of Santa Barbara. I hope to return someday.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Christina G, Thank you for providing feedback regarding your recent stay. I am so glad that you thoroughly enjoyed your time with us. We appreciate your kind comments regarding our property and look forward to having you stay with us again! Sincerely, Kiersten B.

"Great Place in Goleta"

5
08/09/2016

We stayed at the Best Western South Coast while visiting family last month. We liked the fact that pets are not allowed and they have a good free breakfast with eggs, yogurt, fruit and other items. You could walk to Trader Joe's and a great smoothie place and a good Japanese restaurant. I wish the windows opened but no hotels have that.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Worktotravel25, Thank you for taking the time to review our property. We appreciate your positive feedback, and thank you for sharing your travel tips! We hope to see you again soon! Sincerely, Marissa F.

"Goleta gold mine of convenience"

5
07/09/2016

Located strategically off I5 and before UCSB/SBState. More service companies nearby and even open during Labor Day holiday. Improved rooms and grounds make it a pleasure to stay at Best Western South Coast Inn.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Thank you!

"Clean, Good breakfast, nice stay"

5
05/09/2016

Rooms were clean, Gardens were lovely. Breakfast was good, hot and plentiful. Staff always around to freshen it up. Never ran out so convenient to have on-site. My husband found the beds a little too soft, but I loved it. Close to freeway but no freeway noise.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Jacqui R, Thank you for taking the time to review our property. I am happy to hear that you enjoyed our breakfast and our gardens. Thank you so much and we hope to see you again. Sincerely, Marissa F.

"Wedding Weekend Stay at the Best Western"

5
01/09/2016

We were in Santa Barbara for a wedding, but due to the high hotel prices in the city, we opted to stay at Best Western Plus South Coast Inn in Goleta which was quite affordable. This hotel was about 10 minutes from downtown Santa Barbara. The hotel's outdoor landscape had very a well manicured garden, and the rooms were spacious, modern, and had all the basic necessities. I ended up using the pool, which was very refreshing. I didn't get a chance to try the breakfast in the morning. Overall, my experience at this hotel was awesome, and I would definitely stay here again when I'm in the area.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear db6279, Thank you so much for taking the time to review our property, we really appreciate your positive feedback. I am happy to hear that you enjoyed your stay with us. Thank you again and we would love to have you back. Sincerely, Marissa F.

"Unresponsive, uncaring staff"

2
31/08/2016

Stayed one night at the Best Western South Coast Inn in Goleta. Very pretty grounds, fairly well maintained. Rooms nice. I've stayed here before. My daughter and I went out at approx. 9:15 to relax in the spa for a little while. We had had a long drive to Goleta that day and I, especially, was really achy from walking so much the previous 3/4 days at Disneyland. After we were in the spa not more than 10 min., some people came over that were smoking drinking from glass beer bottles and got in the spa, with their smoke wafting in our direction. I got out and called the front desk and told them what was happening. He said he would send someone over to speak to them, but no one ever arrived. This is not the first time I've had an issue with people smoking at this hotel. The last time was right outside my room and again, the front desk staff was not very responsive. Yesterday morning when I checked out, I mentioned the incident to the front desk staff and they were indifferent, totally unresponsive and uncaring. This hotel is not cheap. Costs much more than hotels in other comparable areas. Very poor service and uncaring, indifferent staff!

"Very good hotel !!! "

4
30/08/2016

Very good location in Santa Barbara, close to many restaurants. It has magnificent gardens, well manicured. The room is a good size with comfy beds and good linen. The breakfast was a regular American type brekkies. Staff were friendly and helpful

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Fridman408, Thank you for taking the time to review our property, we really appreciate your positive feedback. I am happy to hear that you enjoyed your stay with us. Thank you and we hope to see you again. Sincerely, Marissa F.

"Stumbled onto a gem"

4
26/08/2016

On a recent road trip we found this place. We were a little skeptical since most of the hotels were booked in the area except for this one. Made us wonder if there was something we didn't know. Fortunately all those people missed out on an affordable little gem. The rooms seem to have been recently updated but you still get a sense that it may be an older hotel. There were 4 of us and the only room available was 1 king with a pull out couch. The king was very comfortable and the pull out was, well it was your typical lumpy pull out. Also, once the pull out was out, the walking space disappeared. Not a big deal since we were so glad to get a room. Also, we spent most of our visit at the pool. The pool area was terrific. Many hotels claim to have a heated pool, and turns out to be cold. But this pool was actually warm. The grounds were beautiful. You really felt like you were in Santa Barbara with palms, flowers and shrubs. They also had a ping pong table, big hit with our teenagers. Free breakfast in the morning was the standard free breakfast. However, being able to sit and eat on the patio near the garden made it a notch above the typical free hotel breakfast. Would definitely stay again if we were passing through.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear JennyD707, Thank you for taking the time to review our property. I am glad you were able to enjoy our pool and beautiful gardens! We appreciate your nice comments and hope you will come stay with us again the next time you are in the area! Sincerely, Kiersten B.

"Excellent stay of 2 days"

5
24/08/2016

As Starwood members, we usually stay in the Sheraton, W or Westin hotels but as there were none in the area, based on the reviews, we stayed here for two nights to visit UCSB and Cal Poly San Luis Obispo. I thought the hotel was really great for the price. Their complimentary shuttle is awesome. For that alone I will stay. They picked us up at the Goleta Amtrak station, dropped us off and picked us up from UCSB and dropped me off at the car rental. The rooms have just been renovated so they are very nice and the landscaping and pool area are very nice. The workout room is small but has the basics. Breakfast is average but extensive with a generous spread of yogurt, cereals, muffins, scones, bagels,bread, peanut butter, banana and oranges. There is sausage or bacon and eggs. Also you can make your own waffles. I think this is a well-managed hotel with staff that is very responsive to their guests needs. Also, I like the location on Calle Real which has a lot of walkable places to eat and shop nearby including Trader Joe's.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Cynthia Y, Thank you for the excellent review! I am so happy to hear that you were able to take advantage of our complimentary shuttle service. We appreciate your kind words regarding our guest rooms, landscaping and pool area! We look forward to having you stay with us again! Sincerely, Kiersten B.

"The staff makes this marvelous! The garden makes it magical."

5
23/08/2016

We've stayed here on two occasions, each time for a few days. Each time, we have been struck with how eager the staff is to make your stay pleasant. They are quick to find you extra pillows and towels. They are always available with a smile at the front desk. Cookies are left out in the afternoons. The breakfast bar includes a waffle maker and coffee machine with many selections. At some point they must have hired a whimsical gardener, as the bushes have been cut into folk art-style topiary animals. It's fun to guess what animal is being represented as you walk to and from your room. The rooms are modern, the location convenient, and the noise level quiet. We will return when we visit this area again.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear winxalot, Thank you for the excellent review! We appreciate you taking time to write about your experience while staying at our property. I am so glad that you enjoyed our breakfast buffet and our guest rooms! I will be sure to pass along your nice comments regarding all the staff here! Thank you again and we can't wait to welcome you back soon! Sincerely, Kiersten B.

"Fiesta weekend"

5
22/08/2016

Come every year for fiesta ... Decided to try a new hotel ..... loved it... Rooms very clean . The most beautiful garden grounds ....our group had a little get together on the grounds .very nice breakfast in the morning .... Polite staff

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear laurettel2014, Thank you for taking the time to write a great review of our property! We appreciate your compliments regarding our newly renovated guest rooms, our grounds and the breakfast buffet! We look forward to having you stay with us again next Fiesta! Sincerely, Kiersten B.

"Our grandkids insist we go back and that's fine with us!"

4
22/08/2016

Very good staff, very clean and beautifully kept. The two (8 and 12 yr. old) just love this place. Each year we take them to horseback riding camp in SB but they spend as much time in the pool as at the barn. We chose to go back to a one bedroom even before we knew they had remodeled. Very nicely done! Breakfast is nice and the kids love to raid the "snack room". The price is great and it's very close to shopping centers, the airport (although not noisy) and not far from SB downtown. A really nice place!! My wife slept one night on kids hide-a-bed and it was great! And, the hot tub was hot!!

"One of the best BW hotels I've been to."

5
03/08/2016

Modern contemporary room theme. Easy access to the 101. Complimentary breakfast was standard nothing fancy but did the trick. The landscaping was beautifully manicured. Pool and spa were nice. Not loud even though it's next to the highway.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear samangiealexnatalie, Thank you for the great review! I am so happy that you like our newly renovated rooms! We really appreciate your business and hope to have you back soon! Sincerely, Kiersten B.

"One of the nicest Best Westerns we've stayed in"

5
02/08/2016

I've stayed at a lot of Best Westerns, but this one was extra nice. Beautiful grounds, nice staff, great pool. Plus, it's relatively inexpensive compared to nearby Santa Barbara hotels. We'll definitely here next time we're in the area.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear dkdisaok, Thank you for the great review regarding your recent stay with us! We are glad that you enjoyed our beautiful grounds and found our Best Western to be extra nice! We hope to welcome you back in the near future! Sincerely, Kiersten B.

"Not a "Best" Western"

3
30/07/2016

I have stayed at alot of Best Westerns. They are my favorite brand when I travel. We booked into this hotel 9 months in advance because my daughter was getting married in Goleta. They recently remodeled and I must say the rooms were tight. Tile floors were all uneven and dirty even. Cleaning staff swiffered them, not even steam cleaned. Bugs in bathroom area and spiders/webs in corners in sleeping area.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Patricia B, Thank you for taking the time to review our property. I would like to apologize for not exceeding your expectations on your recent stay but I am glad that we were at least able to compensate you for your unsatisfactory visit. Your satisfaction is important to us and we will be using your feedback to ensure that improvements are made. We hope that you will consider staying with us again. Sincerely, Kiersten B.

"Updated hotel with many nice facilities"

4
28/07/2016

We stayed here for 2 nights with 2 queen beds. Nice hotel with facilities including business center, fitness center, laundry machines, pool, spa, table tennis. Everything is great. Breakfast is not cooked to order like Pacifica Suites but fresh self made waffles with orange juice is my favorite. Espresso machine is available 24 hours? At least I can get one in the afternoon or dinner time in addition to breakfast time. I like their lobby very much. We used it like living room with cozy sofa, TV, ice water and hot coffee/tea. Location is great for UCSB. I would have given this hotel 5 out of 5, but my daughter asked me to deduct one for not so good wifi connection.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Vicky H, Thank you for taking the time to review our property! We appreciate your kind words regarding our facilities and complimentary breakfast. Thank you for taking notice of our newly renovated lobby! We hope to welcome you back soon! Sincerely, Kiersten B.

"slept like I was in my own bed!"

5
28/07/2016

clean, quiet, perfect Great nights sleep, loved the pool, nice comp bfast in the morning, easy check in and out. will stay again.. The grounds were well maintained and very beautiful. Location was perfect for everything I needed to do while in Santa Barbara.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear edoish, Thank you so much for your great review! I am so glad that you enjoyed our pool and complimentary breakfast. We look forward to having you stay with us again the next time you are in Santa Barbara! Sincerely, Kiersten B.

"Great Spot for Family Fun"

5
25/07/2016

Stayed here for 4 nights and enjoyed the pool, breakfast, very helpful staff and proximity to Santa Barbara, beaches, UCSB. Well worth the price and especially inviting gardens and pool area. We were a group of 6 adults but this would be a good choice for families with young children as well.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Thank you for the great review! We hope you and your group can come stay with us again! Nicole Weland, AGM

"No Credit for No Hot Water"

2
21/07/2016

I have stayed at this hotel previously and my previous visits were OK -- nothing great. One of my work associates stays at this hotel every week, so when my regular hotel was sold out, I decided to stay here. I happened to stay in the same room last night as I did the week before (room 227). The flooring in the room is tile that looks like wood which is fine, except it is installed so unevenly, you can trip on it. There is also a hole in the ceiling in the bathroom that has been "patched" with a small bowl! Last night the power went out and as a result, there was no hot water this morning. When I went to check out, I asked the desk clerk, Jesus, if the hotel was compensating their guests due to the lack of hot water. I was told "no." I let him know I work for a large corporate account of the hotels and that people from our company stay at this hotel every week. He didn't care -- no credit for no hot water. I wasn't looking for a 100% comp, but something off the bill should have been offered. I also advised him of the hole in the ceiling that was patched with a bowl and he could have cared less. I let him know I would be writing a review on Trip Advisor about my stay and again, he could have cared less.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello, We are sorry that you experienced the effects of the Power Outage in our town. I know that even though it was in the middle of the night, it still affected some of our guests. I also apologize that the "hole in the ceiling" of the bathroom was not explained to you. It is not a hole at all, but an opening for the fire sprinkler in the bathroom. It is covered by a small bowl looking cap that is heat sensitive and falls off in extreme heat for the sprinkler to pop out. It is much safer than the older version of sprinklers that stick out of the ceiling or wall. City wide power outages are out of the hotel's control, but again I apologize that it made your stay less enjoyable and I hope that you have a chance to stay with us in the future so that we can provide you our usual great service. Sincerely, Nicole Weland, AGM

"It's all about the location"

3
14/07/2016

The hotel is your usual hotel with all the basic amenities offered for free (parking, Wi-fi and breakfast which a big plus) Nothing to complain about at all except the price is a little on the high side but it seems like all the hotels in the area are ridiculously expensive. I am used to staying at Best Western for around $140-$160 but I guess it's all about location location location.

South-Coast I, Owner at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello, We are so glad that you were able to enjoy our free wifi, parking and breakfast. Santa Barbara area is higher priced in the Summer, but we would love to have you back in the gorgeous Fall and Winter when rates are lower. Sincerely, Nicole Weland, AGM

"Could have been worse"

3
13/07/2016

Beds terrible, housekeeping good, breakfast terrible. Shower was the best part, big and spacious. Had a suite and instead of having the bathroom off the bedroom, at night one had to walk through the living room as the bathroom was located off the living room. The front desk staff was always warm and was willing to help. I only know from April to yesterday, but lots of kids on weekends and parents seem absent.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hi esl1007, Thank you for taking the time to review our hotel. We are very surprised to hear about your dislike of the beds because we have so many compliments on our Serta Presidential Pillow top beds. Please let me know any particulars that you did not enjoy about breakfast. Most people are loving the new breakfast sandwiches and Belgian waffles. I hope that you can give us another try in the future. Sincerely, Nicole Weland, AGM

"Beautiful grounds and restful rooms"

4
11/07/2016

You notice the beautiful landscaping as you arrive and it becomes more special within the complex. The room was a quiet one at the back with all the normal amenities. A very comfortable bed. Breakfast is an extra plus at the Best Western Plus. Although not as good as the one in Simi Valley (CA), the food was fresh, plentiful and easy to enjoy in a beautiful setting. The 24-hour coffee/latte/mocha machine was great! A great place to stay close to Santa Barbara (10 min from downtown). Though I would advise NOT during a summer weekend when the prices everywhere in Santa Barbara are just plain too high! But you'll get good quality for your money if you stay here, despite the high price.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello CalGreyNomad, Thank you so much for the great review of our hotel. We are very happy that you enjoyed our gardens and the coffee machine. We hope that you can stay with us again soon. Prices in Santa Barbara are much lower in the beautiful fall and winter here :) Nicole Weland, AGM

"R&R After A Long Travel Day"

5
08/07/2016

We were scheduled to stay at the Presidio motel in downtown Santa Barbara but were very disappointed in the accommodations. This left us without a place to stay on a Friday afternoon. Driving up to Goleta we found this little gem tucked along the highway. Best Western hotels never fail to deliver clean comfort. The staff is helpful and friendly. The room has almost a new car smell. The vibe is pure rest an relax simplicity.

"A Very Good Choice"

4
04/07/2016

We stayed for at this Best Western for three nights in order to attend a nearby family celebration. Our room was large, cleaned well, and had enough lights for me to read without any difficulty. The free breakfast was quite good, and the cookies in the evening were such a nice treat. We used the hotel shuttle van for airport pickup and drop off and used it to visit the nearby UCSB campus and walked the lovely lagoon trail. Our van driver, Julniza, was a lovely young woman who was delightful and extremely helpful. Best Western is fortunate to have such a committed and energetic employee. If we were to return to the Santa Barbara area, we would stay at this hotel again.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear lfiebert, Thank you for your positive review, we value your feedback. I am happy to hear that enjoyed the many amenities we have to offer. I will also be sure to pass along the positive feedback to Julniza. Thank you and we hope to see you again! Sincerely, Marissa F.

"Visiting Goleta"

4
02/07/2016

The hotel premises are very nice and well kept. Rooms are clean and appear to be recently remodeled. Breakfast a great!! The only reason why I give this hotel 4 stars and not five is because the room's entry door had a gap and not great insulation. Noise from outside woke us up a few times.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Luz P., Thank you for reviewing our property, we appreciate your positive feedback. I am sorry to hear about the lack of insulation around the entry door, I will make sure maintenance fixes this. Thank you again and we hope to see you soon! Sincerely, Marissa F.

"Tourist Rip Off Charges"

2
30/06/2016

Great hotel, good pool, gym and breakfast. Excellent wifi Watch out hidden charges in final bill. Not only is there a extra Tourist charge but there are two such charges. Then there is a 9 % tax charged on total.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Rattlerbas, Thank you for taking the time to review our property. I am happy to hear that you enjoyed several of the amenities that our property has to offer. I am sorry we are mandated by the state of California to charge taxes. There is a $1.50 tourism and marketing tax that is applied in addition to the 12.195% state tax and a .195% tourism state assessment tax. Thank you and we hope that you will stay with us again. Sincerely, Marissa F.

"Dissapointing customer service! but a great well maintained hotel with gardens"

2
26/06/2016

The only reason for my 2star rating is the BAD and LACK of Customer Service! I left my dress at the hotel, and I realised it later on in the day. I had to do the chasing up and I had to make 2 phone calls a day for 3days. And all the reception staff were doing is passing me on to different departments with no answer for ages! In the end I left a voicemail to the Manager explaining how upset I am and disappointed with the staff. She only sent me an email, saying she's spoke to the cleaners and that's it no apology no updates no nothing. It so obvious the cleaner has taken the dress and denying it. Apart from that: • Stylish beautiful room with a kettle and microwave • Power shower and toiletries included • The hotel grounds are kept up to great standards • Lovely carved tortoise animals by the path walk • Great Jacuzzi and pool! • Good breakfast, mainly continental choice, but all the coffee and tea are there It's just a shame I was upset by being ignored. I'm glad this bad service hasn't ruined or put me off my driving holiday in the USA at the time

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Kristina, Thank you for taking the time to review our property. I am sorry to hear about your dress, I know it can be frustrating when something becomes misplaced. If you still haven't located your dress please call and ask for me. I can see if I can help resolve this for you. I am happy to hear that you did enjoy our property and I hope that you will consider staying with us again. Thank you. Sincerely, Marissa F.

"If you need to get work done online, do not stay here!"

2
23/06/2016

I am very happy with everything about this hotel--it is clean and lovely. But the wifi demands a username and password everyday. This is annoying--it's free just leave it open! But the slow dinosaur speed is the real problem. I can't get work done. I am so frustrated I am thinking of moving hotels. So you can gage whether the internet here is fast enough for your needs: at my house I can download a video in 90 seconds. At any decent hotel I can download a video in 3 minutes. Here, 45 minutes minimum.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Roslyn R, Thank you for taking the time to review our property, your feedback is important to us. I am sorry hear that you had WiFi issues while staying here. The reason we have a username and password is so that only registered guests are able to use the internet, otherwise too many people may try to be on our network, making it slower. If you find that you are still having problems with the WiFi, please let the front desk know so that we can try to accommodate you as much as possible. Thank you and we hope to have you back soon! Sincerely, Kiersten B.

"Pricey but beautiful"

5
20/06/2016

Rooms are clean, comfortable, roomy and updated. Staff is friendly and helpful. Grounds are lovely with topiary and tropical plants. Love staying here - very convenient to UCSB. Wish they offered better discounts - too pricey now for me to stay there again.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Kathy V, Thank you for taking the time to review our property. I am so glad you enjoyed your stay with us. I will pass down your nice comments regarding our staff! We hope to welcome you back soon! Sincerely, Kiersten B.

"Excellent experience!"

5
17/06/2016

This hotel is an excellent place to stay when visiting your son/daughter at UCSB. They've done an amazing job of remodeling the hotel. Plus, the breakfast, work-out room, and hot tub make it top notch.

"Best Western Comes Through Again"

4
11/06/2016

We visited this hotel in Goleta for our granddaughter's graduation from UCSB. The hotel was clean and comfortable. The staff very responsive to our needs. We enjoyed the stay very much. We recommend it highly.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello! Congratulations on your granddaughter's graduation! We are so happy you could stay with us and hope that you can visit us again. Sincerely, Nicole Weland, AGM

"Conveninet"

4
08/06/2016

This was a first stop after arriving in LA in the morning after a long flight. We settled in quickly and spent sometime by their beautiful pool area. Their restaurant was under renovation, but they had set up their buffet breakfast in a nearby room near the pool area. Was not an inconvenience at all. Room was clean and parking right outside the room allowed for easy and convenient loading and unloading of our car.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello Maria, Thank you so much for reviewing our property! We are very happy that you enjoyed your stay with us on your drive up from LA. We hope that you stop in with us again! Sincerely, Nicole Weland, AGM

"Nice"

5
06/06/2016

This is a nice property with excellent staff and clean rooms. The pillows are too full for me but that is a matter of personal preference. The breakfast was pretty good, very crowded but everyone was accommodated. I love the grounds, they are wonderful.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hi Kristi, Thank you for your great review. We are so happy that you enjoyed your stay and hope to have you back again soon! Sincerely, Nicole Weland, AGM

"Renovations, noise & dirty"

1
02/06/2016

Stayed 12-14 May 16. Large renovations in process - did not inform us - could not sit in sun because of hammering etc. No public areas & breakfast served in a converted bedroom - 100+ trying to eat on tiny tables in a bedroom - cattle market springs to mind. Spilt water on bedroom floor - dried it up - tissues black. Only after reviewed with Best Western did management email - despite asking to speak to them twice. Not a patch on previous visits - holiday ruined - no apology - checked out early. I would not recommend.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello, We are so sorry that you were not aware we were under renovation. We tried very hard to let people know ahead of time by posting it on all web-sites, at the front desk and in the rooms. You will be very happy to know that our room and lobby renovations are complete and the hotel is now a beautiful place that all of our guests can enjoy. We encourage you to come back and enjoy all that our new property has to offer! Sincerely, Nicole

"Decently Priced Hotel in Santa Barbara Area"

4
30/05/2016

We decided to stay here after realizing how expensive Santa Barbara was for Memorial Day weekend. Our room was recently remodeled and was very clean. We faced the parking lot in the back so the room was quiet. The breakfast was very good - they have a cool machine that dispenses coffee, hot chocolate, expresso, etc. I thought that was a nice touch. The pool is nice and it has a jacuzzi. The fitness room is fine.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Sally B, Thank you for your great review, we appreciate you taking the time to review our property. I am so glad you liked the guest room and found the breakfast to be very good! We look forward to welcoming you back in the near future! Sincerely, Kiersten B.

"Beautiful grounds"

4
25/05/2016

We went to a wedding and this hotel was specified as having special rates. After researching, we decided to stay. Reasons we decided to stay were because it was close to wedding site and there were restaurants and stores within walking distance and the landscaping of the hotel looked really nice. We were happy with our room - a view of the interior grounds. The check-in person let us choose the area we wanted to stay in. The pool area is great - private and beautiful. The breakfasts were adequate. Oranges were delicious!!!! Took some for snacks too. Luckily there was outdoor eating space because the breakfast room is fairly small and couldn't accommodate everyone. We walked to get lunch and dinner and there were lots of choices; both chains and local restaurants. Maid service was very good. There was no Wifi by the pool though. Hotel rates seemed a little high but that may just be the Santa Barbara area. Tap water was yucky - get bottled water! Overall, we enjoyed our stay here and would return.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Leighims, Thank you for taking the time to review our property, your feedback is important to us. I appreciate your kind words regarding the guest rooms and our grounds. We hope to welcome you back soon! Sincerely, Kiersten B.

"Best of the Best"

5
25/05/2016

Beautiful remodel inside and out! Great new décor in the rooms. Have all ready suggested to other business associates traveling to this region of CA as we always seeking a fair priced hotel near the Santa Barbara coast and airport.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Dianna T, Thank you very much for your excellent review! Your business is important to us and we really appreciate your kind words regarding our newly remodeled rooms! The staff and I look forward to welcoming you back in the near future! Sincerely, Kiersten B.

"A Step Above a Budget Motel"

3
19/05/2016

Goleta, the less expensive alternative to Santa Barbara. Compared to SB hotels this one is a bargain. However, it truly is a just a small upgrade from a Motel 6. The room is clean, the bed comfortable and you get a mediocre breakfast and a pool. My room on the outside of the complex had a view of the parking lot and the backside of the uber hip Goodland Hotel, which btw has very loud live music outside every Thursday night. With a kid at UCSB I will continue to my search for ideal lodging.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear cozyotter, Thank you for taking the time to review our property, we truly appreciate your feedback. I hope that you will consider staying with us again. Sincerely, Marissa F.

"This is a lovely place to stay"

5
17/05/2016

My husband and I spent two nights at this Best Western and were very happy with everything from the pleasant staff to the beautiful rooms. They are in the middle of a remodel but it didn't bother us since this is a large place and we were far away. They only seem to work 8-5 and we weren't always on the property but they seemed very respectful of keeping out of the way and keeping it quiet. The breakfast was the big surprise, I know that sounds like I need to get out more but it was really very tasty and a lot of selections. The linens were very nice and the bed comfortable enough for both of us to sleep on the first night out, not a normal thing when you travel. I loved that the room had the heavy traffic areas in Pergo or something of that nature and the bed and couch area are carpeted. Seems a much better way to keep it clean. We got a very good price and I'm afraid when they finish the remodel the cost will go up to match others in the area. But until that time comes I'll be staying there. I almost forgot the lovely courtyard with beautiful topiaries and landscaping.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear bigblueprescottaz, Thank you for taking the time to review our property, we really appreciate your positive feedback. I am so happy to hear that you enjoyed our hotel! Thank you so much for your review! Thank you again and we hope to see you soon. Sincerely, Marissa F.

"Great value during renovations"

3
13/05/2016

The staff couldn't have been more helpful. The first room we got had no hot water, and there was no fuss when they moved us, even though we had used the room a bit. Staff also obliged with requests for wine glasses (not standard in US hotels). The gym, laundry were useful.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Elizabeth E, Thank you for taking the time to review our property, we appreciate your feedback! My sincerest apologizes regarding your water issues you had during your stay, but glad we were able to take care of the problem. I appreciate your kind words regarding the staff and will be sure to pass along your comments. We look forward to having you stay with us again! Sincerely, Kiersten B.

"Loved this hotel!"

5
10/05/2016

This is a newly renovated hotel and it is beautiful. The room we had was large and offered everything we needed from coffee/tea, microwave, fridge, iron and board, hair dryer, free wi-fi in room and lobby, stand alone computers with printer, excellent quality toiletries and safe. The room was nicely decorated, clean and the bed was comfortable. We loved the gardens and enjoyed the pool, whirlpool and gym. The table tennis board was appreciated and we made good use of it. Breakfast was excellent and the staff were pleasant and helpful. Thanks especially to Itita at the front desk who was so pleasant and helped make us feel comfortable. Itita is super friendly and showed a lot of enthusiasm. The only critique I have is that the air conditioner was noisy and we were unable to control it from our room. Otherwise everything else was near perfect.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear HelenNoel23, Thank you very much for your wonderful review! I appreciate your kind words regarding the rooms, the excellent breakfast and our staff! I am so glad that you had such a pleasant stay. The staff and I can't wait to welcome you back in the near future! Sincerely, Kiersten B.

"Best Hotel Breakfast"

5
05/05/2016

We always stay here not only because the grounds, and accommodations are excellent, but because of their breakfast. They have everything from yogurt, fruit, toast, bagels, juice, an egg dish (omelet, etc) and bacon or sausage. There is plenty of room to have breakfast, enjoy coffee and read the newspaper. Best Hotel Breakfast Ever!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Charlene H., Thank you for taking the time to write a review about our property, we appreciate the positive feedback. I am so happy to hear that you enjoyed our breakfast! Thank you again and we hope to see you soon! Sincerely, Marissa F.

"Good value"

4
04/05/2016

Room had good amenities, microwave and fridge. Wanted a room with king bed, but settled on room with 2 queen beds due to construction noise. The room was nicely decorated, but a bit crowded. No sink in restroom and a shower with fixed shower head...no tub. There is a nice sink and vanity in non-private area outside of bathroom. Some people may have issues with this layout from a sanitary standpoint. Overall very nice place with great outdoors areas.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear cdjopinion, Thank you for taking the time to review the hotel, your feedback is important to us. We appreciate your positive remarks about the rooms and our gardens and look forward to having you stay with us again! Sincerely, Kiersten B.

"Highly recommended"

4
03/05/2016

This was a great overall experience and highly recommended for your stay. Location was great as there were any number of businesses located right down from the hotel to eat or get your needs. Plenty of parking and nice pool area

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear cpd6198, Thank you for taking the time to review our property. I am so glad that you had a great experience while staying here! We appreciate your comments regarding our pool and location. We look forward to welcoming you back in the near future! Sincerely, Kiersten B.

"EXCELLENT FACILITY FOR THE PRICE--Beautiful grounds, pool."

4
02/05/2016

Found this to be a hidden gem in expensive Santa Barbara, Ca. Lovely grounds, huge pool, nice hot tub. Very kid friendly. Buffet breakfast is much better than expected. Many rooms updated and redecorated. The grounds are beautiful, fancy landscaping. This location is an easy "hop on" 101 the freeway. But very quiet. Going back for a second yea 2016.r. Nothing to say but good things. Much nicer than the Fess Parker hotel on the beach.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Pat G, Thank you for your wonderful review of the hotel! We are absolutely delighted that you enjoyed our grounds, pool and breakfast buffet! I plan on sharing your comments with the staff, as we take great pride in making our hotel a great place to stay! We appreciate your loyalty to Best Western Plus South Coast Inn and look forward to your future stay with us! Sincerely, Kiersten B.

"The second time this year"

5
02/05/2016

This is the second time we have been here this year.We had a lovely room very clean the staff are veryn very nice and help with everything.The food is good so are the grounds with blooming flowers We shall come back soon

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear lewisharob, Thank you for your superb review! We are thrilled you had a great stay with us! I appreciate your kind words regarding the staff and our grounds. We very much look forward to your next stay with us! Sincerely, Kiersten B.

"Pretty grounds, nice staff"

4
27/04/2016

We stayed here while visiting UCSB for Spring Insight (Open House for prospective students). Location is not as close as it looks- you have to go way around the airport to get to the school- but it was close as most any place around. The grounds are lovely, the bushes are cut into shapes, flowers were blooming nice. However the second floor walkway around the courtyard looks over this big empty lot which it looks like they use as the junk area- maybe this is only during the remodel- but definitely not pretty like the rest of the place. The hot tub and pool area are nice, and there is plenty of outdoor seating right off the breakfast area to enjoy an alfresco meal. Breakfast is full of options- you could have something different every day for a week. Best part is the big fancy coffee maker. They have DVD's to rent in the rooms and our room had wonder little reading lights attached to the headboard. Two negatives- even though we had a remodeled room- first- there is a huge mirror opposite the bathroom door. At night when you are sleeping if someone opens the door before they have turned off the light it shines right at you and makes you feel as if you are suddenly in an interrogation from and old spy movie. Second- they put no soundproofing between the bathroom and bedroom. Awkward.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear danaefromSacto, Thank you so much for taking the time to review our property, your feedback is very important to us! I am so glad that you enjoyed and took notice of our gardens, we love to hear that! We are still in the process of renovations but hope to be completely finished by the end of this year. We can't wait to welcome you back in the near future! Sincerely, Kiersten B.

"Best Hotel in Goleta"

5
19/04/2016

With a daughter competing on the UCSB swim team, this hotel is our go-to first choice place to stay. Clean, friendly, and easy to get to and from campus. Great staff and comfortable beds. Complimentary breakfast, lovely pool and grounds make for an enjoyable experience all around.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear susanbZ8859GU, Thank you so much for your 5 star review! I am glad that you enjoyed the comfortable beds, the breakfast, and our grounds. We appreciate that BW South Coast Inn is your go-to hotel when you visit the area! We very much look forward to having you stay with us again! Sincerely, Kiersten B.

"Another win by Best Western"

4
19/04/2016

I'm a recovering hotel snob. But, I have a kid in college so I'm looking for the best bang for my buck. Best Western South Coast Inn really delivered. Hotels in Santa Barbara are expensive and lots of them need to be updated. The grounds here are gorgeous and our room was nicely done and super comfortable. The staff was very helpful with check in and check out, questions I had and a really good restaurant recommendation. Loved the pool area. The breakfast is more than adequate and there are lots of cool outdoor places to eat.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Michael W, Thank you for the excellent review! I'm thrilled you enjoyed our grounds and guest rooms. We love giving guests great restaurant recommendations. The staff and I hope to welcome you back in the near future! Sincerely, Kiersten B.

"Santa Barbara area"

5
19/04/2016

We love this hotel. There is shopping and restaurants in walking distance. The rooms are being redone and the grounds are very nice. They also have a shuttle service. The beds are comfortable. Parking is free.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Sharon L, I am so glad you enjoyed your stay with us. We hope to be completely done with our renovations by the end of this year and hope you will come back to see all of our new updates! Sincerely, Kiersten B.

"One night stay, nice"

4
14/04/2016

The motel was going through a reno. Our room, I believe, was already remodeled. It was a nice, clean room. A bit noisy since it is a motel, but nothing too bad. They served a nice, hot breakfast in the morning for guests, had a pool and free wifi. Right up the street from several restaurants and shopping center. Close to UCSB.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear casavaldez, Thank you for taking the time to review our property, we appreciate your feedback. We are hoping to be completely done with renovations by the end of this year. We look forward to having you stay with us again! Sincerely, Kiersten B.

"Newly remodeled room"

4
10/04/2016

We were happy with location, the updated room, the bed and breakfast, parkingw as easy. This hotel does not have elevators. The only problem was we had no hot water in the shower. Water pressure was terrible. Once i told the manager the plumber was right there but we were already leaving. I will go back and call front desk sooner, if needed. 4 stars due to the water problem.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Tristan L, Thank you so much for taking the time to review our property. My sincerest apologizes regarding your water issues you had during your stay, but glad we were able to take care of the problem. We are undergoing renovations at this time and as part of that we will be getting elevators, we hope by the end of this year. We look forward to having you stay with us again! Sincerely, Kiersten B.

"Nice Hotel in Nice Location"

5
04/04/2016

I stay at this hotel often for UCSB events. I like everything about it, except for the spotty wi-fi. It is a nice hotel in a nice location. Decent self-serve breakfast, nice pool and garden. Hope they fix the wi-fi problem soon though.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Candace C, Thank you for your review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to having you back again! Sincerely, Kiersten B.

"Nice place for money"

5
02/04/2016

It was clean and close to UC Santa Barbara. Staff was friendly and helpful. Breakfast was pretty decent with some warm items such as bacon and frittatas The beds were very comfortable -- we slept very well. Room was very clean and looked like it was just renovated. Overall, we had an excellent experience!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear GeoR_951, We very much appreciate your kind review. I am happy that you liked the breakfast and found our beds comfortable - that is always good to hear! We look forward to having you stay with us again in the near future! Sincerely, Kiersten B.

"Goleta, A nice rest"

4
31/03/2016

This hotel is located in a less congested area of Southern California, just outside of Santa Barbara. The gardens of the hotel are immaculate. The rooms are very clean and with a little insulation, they would be perfect. Hopefully, the remodeling that is taking place includes some soundproofing.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Russell T, Thank you for your review. I am glad that you enjoyed our rooms and gardens! We expect our hotel to be complete with remodeling in October of this year and hope you will come back to stay with us! Sincerely, Kiersten B.

"Pleasant stay"

4
29/03/2016

My trip was for business, and for that this hotel was just fine. There was a slight noise problem because of renovations, but this was nothing compared to the noise of drunk guests late at night near the car park. Fortunately I sleep soundly...The reception desk was very helpful and friendly, though. The breakfast was in good, and overall the hotel was good value, given the area. Travellers without cars should be aware though that there isn't much by way of quality restaurants in the area..it would be good if the hotel made delivery arrangements with a wider range of restaurants than their own inhouse one.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear AM207, We are happy you enjoyed your stay and look forward to having you back again! Sincerely, Kiersten B.

"A good deal for the Santa Barbara Area"

3
24/03/2016

Our room was recently remodeled, therefore, everything was in very good repair. It was convenient for our purposes and so it worked out well. There are a number of restaurants and other conveniences close by and downtown Santa Barbara is about 10 minutes away. But their commitment to water conservation was a little hokey. The shower had the control on one side and the shower head on the opposite wall, making regulating the temperature a little time consuming, plus when shut off, it took a while for the water to stop flowing (a nit, but it could be costly over the long run). Also, towels hung up to dry for 2nd day use were replaced, so their commitment to saving resources was minimal at best. As far as the Santa Barbara area goes this is a pretty good value.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Charles M, Thank you for taking the time to review our property, your feedback is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kiersten B.

"Excellent stay"

5
24/03/2016

We had a very pleasant stay here. We were impressed with their gardens right away, and the room amenities were great. It had everything we wanted...small refrigerator, microwave, coffee and larger flatscreen than at other hotels. Some remodeling was underway so notes in the room asked for our understanding of noise and clutter. But we didn't see or hear or anything. The receptionist gave us a quiet area of the hotel, 2nd floor in back, so perhaps that's why we didn't hear any noise. The bed (king) was very comfortable and had great pillows. We love Goleta, too. Down the street are many good eateries and shops and a Trader Joes, which I love. We didn't have their extended continental breakfast but it looked good. We will return again!

"Adequate fore a day or two"

3
23/03/2016

Pretty much average. Value received was somewhat more expensive than average for the age and type of hotel ($150/nt) but less expensive than Santa Barbara. Clean, but a half inch gap at the bottom of the door wasted energy and allowed outside bugs to infiltrate --- found tcrickets in our room both days. Breakfast was good. Ample well-lit parking. Many restaurants, food markets, and some shops within walking distance. Located close to airport, UCSB, beach, and just eight miles from the city of Santa Barbara. Room renovations in progress, but not a hindrance.

"Best price in area, well maintained"

3
21/03/2016

Nice property: well maintained rooms, nice pool and pool area, gardens, moderately spacious breakfast area. Breakfast itself was so-so, but not bad. All staff were friendly and helpful. This motel is within easy walking distance (next block or two) of several restaurants and other shopping. Would stay here again.

"Worst Stay Ever"

1
21/03/2016

Found it difficult to find the right temperature for my shower as there was a very fine line between scalding and freezing cold. Also, discovered mold on breakfast muffins. I would expect these types of conditions at a Motel 6.

"Beautiful Courtyard"

4
15/03/2016

This was my second time staying here and this time my room faced the lush courtyard. Rooms are undergoing remodeling and I was fortunate to have one of those. Quite nice with coffee maker, mini-fridge and microwave. A nice breakfast is included and the coffee bar is available 24 hours. Helpful staff. Convenient to Hwy. 101 and shopping.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Carol, We are so happy that you enjoyed your stay! We look forward to having you back again. Sincerely, Nicole Weland, AGM

"Great hotel, lousy booking."

4
14/03/2016

I tried to book two rooms for the same evening at this hotel through this website. However, I was busy comparing prices at several websites over the course of a few weeks, since I made arrangements several months in advance. Every time I went to TripAdvisor, the price went up another $20. I could not book the two rooms at the same time, I had to do this sequentially, as the website wouldn't permit this. Then the rooms couldn't be adjoining, either. This was 2 months in advance for a stay in March, when nothing was happening in the Santa Barbara area, not spring break, not a holiday. The hotel had plenty of vacancies, but not available online through TripAdvisor. By the time I booked the hotel, the price had been raised $80 for the same room. Insane. I will never use TripAdvisor again, even if the hotel was nice. Watch out for this scam. The hotel has nothing to do with it.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Randi, We are so sorry that you had a bad booking experience. I am not sure how the Trip Advisor booking system works but you are always welcome to use www.bestwestern.com to book your reservation for up to 5 rooms at a time. You can also call our hotel direct for easy booking. Thank you so much. Sincerely, Nicole Weland, AGM

"pleasure"

5
11/03/2016

A very pleasant place to stay. One of the best Best Western's we have visited. Close to many shops and restaurants. 5 minutes from the beach, and 13 miles from downtown Santa Barbara. The rooms are very nice and clean. The beds are super comfy!!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Amy, Thank you so much for this nice review. We are so happy that you enjoyed our hotel and loved our comfy beds! We hope to have you back again. Sincerely, Nicole Weland, AGM

"a tranquil resort"

5
16/02/2016

nice rooms included with refridge and microwave. beautiful gardens surround the rooms. great free breakfast and great!!!!!!!!!!!coffee. at night there are warm fresh cookies. I can't wait to go back and have a quite relaxing couple of days

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Sherivia, Thank you for taking the time to review our property, we appreciate your feedback. I am so happy to hear that you enjoyed your stay with us. Thank you for the positive feedback and we hope to see you soon. Sincerely, Marissa F.

"Appealing and Approximate"

4
06/02/2016

The room was very clean and comfortable. I had a single room with a double bed. I thought the bed was comfortable and it came with the typical coffee maker blow dryer, etc... The plus was a mini fridge. The lobby is very nice. The staff were young and friendly. The grounds were immaculate and the landscaping was something to brag about. The Best Western Plus is located within walking distance of good eateries, but we chose to drive. The pool area was also very nice and relaxing. I was very disappointed the hot tub was out of order (no jets). That totally needs to get fixed soon. The morning breakfast was "ok." Plenty to eat, but nothing to brag about with exception of the Cappuccino/expresso machine. I'd book there again because we were there for a hockey game at Ice in Paradise (brand new rink). It was under 10-minutes away. Lastly, FREE WIFI!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Shield2211, Thank you for taking the time to review our property, we value your feedback. We appreciate you positive review and are happy to hear that you enjoyed your stay with us. Thank you again and we hope to see you in the near future. Sincerely, Marissa F.

"Nice Hotel"

5
05/02/2016

This was my second time visiting this hotel. I reserved a room with a king bed and because they overbooked for my room type, I received a suite that was wayyyyyy more than I needed but I loved it!!!! The room was BEAUTIFUL!!! A family of four-six could share this space easily. 2 queen comfortable beds in the bedroom and a sofa sleeper in the living room. I would definitely recommend this hotel.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Mommy2768, Thank you for reviewing our property, we really appreciate you taking the time to write about your stay with us. I am happy to hear that you enjoyed your complimentary upgrade. Thank you again and we hope to see you soon. Sincerely, Marissa F.

"Short but good visit"

4
05/02/2016

Stayed at the South Coast Inn overnight to attend a basketball game at UCSB. This is 2 story walk up motel with nicely kept grounds and clean rooms. Rooms were good sized and contained a safe, mini-fridge, and microwave. Service at this place is excellent and friendly. Their shuttle dropped and picked me up at UCSB events center for the game. Would stay here again when visiting Santa Barbara.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Lavapig, Thank you for taking the time to review our property, we really appreciate your positive feedback. I am happy to hear that your stay with us was an enjoyable one. Thank you again and we hope to see you again. Sincerely, Marissa F.

"Good Gardens Clean Rooms"

4
28/01/2016

There is not much options in the CIty it self. But we enjoyed our short trip in the CIty by staying in this hotel. The staffs were professional and the room were clean. Yes, the garden were well kept too.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Zack C, Thank you for taking the time to review our hotel, we appreciate your feedback. We hope to see you again in the future. Sincerely, Marissa F.

"Very Nice Remodeled Rooms!!!!"

4
26/01/2016

I visit this hotel about once a year for a College Water Polo tournament and stay here because it is the hotel of choice by the coach. In the past I dreaded staying in the worn out rooms. However, upon arriving I was pleasantly surprised with a remodel. The rooms are modern, up to date and very nicely decorated. The shower is very spacious and modern. Well done Best Western!!!!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Samantha B, Thank you for taking the time to review our property, we appreciate your feedback. I am happy to hear that you enjoyed our newly remodeled guestrooms. Thank you for staying with us. Sincerely, Marissa F.

"A gem in Goleta"

5
25/01/2016

Newly remodeled. I have been staying at this hotel near UC Santa Barbara for 7 years prior to the remodel. The old rooms were nice, but the new rooms are quite an excellent upgrade. The beds are very comfortable, the shower is fantastic. The couch is comfortable. The rooms are very clean. It is a great value for your stay when you need to go to UCSB for sports tournaments or just dropping off your student.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear 56sharonk, Thank you for taking the time to review our property, we appreciate your positive feedback. I am happy to hear that you've enjoyed staying with us over the last seven years, we truly appreciate your loyalty and business. Thank you for your positive feedback and we hope to see you soon! Sincerely, Marissa F.

"Merry Christmas"

5
28/12/2015

I really appreciated the festive way the lobby was decorated for Christmas - very inviting to put wrapped presents under the tree and drink some hot cocoa while waiting for Santa to appear. Very good breakfast and the bed was super comfortable. Will stay here very time I have to go to Santa Barbara.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear northstategal, Thank you for taking the time to review our property. I am happy to hear that we were able to make you stay enjoyable with our Christmas decor.Thank you again and we hope to see you soon! Sincerely, Marissa F.

"good value"

5
27/12/2015

the hotel staff is friendly. the hotel has a very nice swimming pool and jaccuzzi, and offers a good breakfast in a pleasant dining room. the guest rooms are nicely updated and the room rates are very reasonable for the santa barbara/goleta area.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Kathleen B, Thank you for taking the time to write about your stay. I am pleased to hear that you enjoyed your stay with us. Thank you for your positive review and we hope to see you again in the near future. Sincerely, Marissa F.

"Trip"

4
26/12/2015

Excellent place great weekend. Good morning breakfast and all night coffee- and tea. Courtesy is their moto and they are very helpful. The location is excellent near a Trader Joes and Albertsons to satisfy your cravings for munchies.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Rick C, I am so happy to hear that you enjoyed your stay with us. We appreciate your positive feedback and we hope to see you soon! Thank you! Sincerely, Marissa F.

"Very Pleasant Overnight"

5
26/12/2015

Attractive exterior upon our arrival. Friendly, organized staff for check in. Offered a choice of rooms/bed sizes. I was initially concerned that the road noise would be an issue, but the way the buildings are set, it wasn't noticeable. One of the buildings was under construction, but no work took place in the evening or early in the morning so it was not a problem. Plus guests were not being lodged in the building that was being remodeled. The landscaping in the courtyard was beautiful. Breakfast was good. The room was clean and spacious with a table and chairs. The wall control for the heater was appreciated and the unit not overly noisy. I would stay here again.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Flayminyon, Thank you so much for taking the time to review our property, we really appreciate your positive feedback. I am happy to hear that your stay with us was pleasant and thank you for sharing your traveling tips with the Trip Advisor community. Thank you again and we hope to see you again! Sincerely, Marissa F.

"Could use a little fluffing"

4
19/12/2015

Lovely grounds, nice staff, but the rooms need a little modernization. Things just seemed kind of tired. The breakfast was nicely presented and quite good for a hotel buffet. I would recommend it because it was a good value for the area.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Illona C., Thank you for taking the time to review our property we appreciate your feedback. I am happy to let you know we are currently renovating our guest rooms and our renovation should be complete by next year. If you do stay with us again please be sure to ask the front desk for a renovated room so you can enjoy our updated guestrooms. Thank you again and we hope to see you again. Sincerely, Marissa F.

"Beautiful Landscape"

5
16/12/2015

Very restful sleep in a nicely landscape area. The breakfast was good - and Sofie and I felt very happy here! We liked all the date palms and the beautiful way everything is cared for. It was like being in a park - magical. My only complaint is that the pillows were so damn big. I like a pillow no higher than 6"... but I soldiered on and had a great night sleep. :-)

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear steveFromHealsburg, Thank you for taking the time to review our property. I am happy to hear that you enjoyed our gardens. I am sorry to hear about the pillows, however if you do stay with us again we do have smaller pillows available upon request. Thank you for staying with us and we hope to see you again! Sincerely, Marissa F.

"Good nights stay"

4
13/12/2015

Stayed for one night one way to Monterey. Lovely staff at check in and the kids loved the warm cookies at reception. Room was fine - beds comfy, water hot and it was pretty clean. Free breakfast was good - we sat outside in the sun and ate (bagels, toast, bacon, frittata, cereal, tea and coffee, muffins. There was a Trader Joes and Walgreens 1 minute down the road which was handy. Room was a little noisy from our neighbors tv but they turned it off earlyish which was good.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear mishfish5, Thank you for reviewing our property, I am happy to hear that your stay with us was enjoyable. We appreciate the positive feedback, thank you for staying with us. Sincerely, Marissa F.

"Excellent place to stay; great continental breakfast"

5
10/12/2015

Our two night stay here was enjoyable. The grounds/gardens are very inviting. The rooms are comfortable, albeit a little narrow. The breakfast area offers more than most "free breakfast" motels. Rather than just the normal scrambled eggs, they had pre-prepared omelets and frittatas. They have a coffee machine that will prepare lattes, mochas etc. besides the normal coffee servers. The machine is available all day. All was in working order and the staff was friendly.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear LBWoody, Thank you so much for reviewing our property, we really appreciate the positive feedback. I am happy to hear that you enjoyed your stay with us. Thank you again and we hope to see you again in the near future! Happy holidays! Sincerely, Marissa F.

"GREAT PLACE TO STAY"

5
04/12/2015

I have stayed at this property many times and I put my family and friends up here as well. It is close to many restaurants, gas, banks, shops all within walking distance. The staff takes great care to meet the visitor needs. I recommend it wholeheartedly. Everyone in my group exclaims about the great beds. Grounds, despite drout, are beautiful.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Loretta Helen R., Thank you for taking the time to review our property, we really appreciate the positive feedback. I am really happy to hear that you enjoy staying with us, and thank you for sharing your great travel tips! Thank you again and we hope to see you soon! Sincerely, Marissa F.

"expensive but very nice"

4
30/11/2015

It was a very nice hotel. The rate was very high, and it was during the off-season so it should have been much lower. The rooms are very modern. The breakfast was very good. The Jacuzzi was great because it was very hot. Many hotels do not heat their water properly.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Georganne, Thank you for taking the time to write a review about our property. I am very happy to hear that you enjoyed your stay with us. Thank you and we hope to see you again. Sincerely, Marissa F.

"One cold night"

4
30/11/2015

Some one disconnected one of the heater units prior to our arrival .There are two controls which made it confusing. Turns out , one of the two units was disconnected according to the maintenance person that came the second time

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear John S., Thank you for taking the time to review our property, we value you your feedback. I am sorry to hear that one of air conditioning/ heating units was unplugged, but I am happy to hear that this issue was resolved. Thank you again and we hope to see you soon! Sincerely, Marissa F.

"Excellent property, great location and reasonable prices"

5
03/11/2015

This property was a pleasant surprise! The grounds were like a garden! Room was excellent, up to date décor and great breakfast, friendly people. One of the best of the Best Western Plus properties we have found. Convenient to Santa Barbara without the extra prices associated with that city. Would recommend to any traveler.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Philip C, Thank you for taking the time to review our property, we really appreciate your positive feedback. We are happy to hear that you enjoyed your stay with us and we hope to see you soon. Thank you! Sincerely, Marissa F.

"Nice place at a nice price"

4
01/11/2015

The rooms are a bit small but the service is fine. Breakfast is pretty good and included in the price. The grounds and the pool are always very well kept. This is a good location if you are doing business in Goleta or Santa Barbara

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear davidgarrett2015, Thank you for taking the time to review our property, we value your feedback. We are happy to hear that you enjoyed our grounds and pool area. Thank you and we hope to see you soon. Sincerely, Marissa F.

"Another Good Stay"

4
31/10/2015

Check-in was a breeze. The room was spotlessly clean with a whisper-quiet AC/Heating unit, and one of the most efficient air exchange systems of all our hotel experiences. There was ample space and good lighting at the vanity. The water pressure was strong, and the water could get scalding hot. The towels brought back pleasant memories of an earlier stay, and I studied them for future linen shopping. While we knew some kids arrived late, we had no real issues with the situation. The flat panel was connected to the local HD cable system, and we had to call the front desk to decipher how the offscreen channel guide numbers matched up with the remote's ability to display the sizable number of channels available in the local array. There was (for us) ample walk around room, a writing table with a chair and with ports close-by, and still another chair. The microwave was set 'neath the flat panel, and the refrigerator was cup boarded inside the vanity. The free continental breakfast was pretty good (I was yummy noise surprised by one of my hot breakfast items), and there was good seating inside and outside the serving area. The grounds can make you glad to be there. Check-out was a breeze.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear CoastFan, Thank you for continuing to stay with us, we appreciate your business. We are happy to hear that you enjoy our amenities. Thank you for the positive review and we hope that you and your family continue to stay with us. Sincerely, Marissa F.

"Nice option to visit Santa Barbara"

5
30/10/2015

This is a very nice option if you want to visit Santa Barbara and spend less money with hotel. The hotel garden is beautiful and so are the rooms. Breakfast is delicious. There are plenty of parking spaces too. Its relatively close to santa barbara state street and all other attractions like the wineries, the pier, the zoo, the mission, museuns, etc.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear juliecarvalho, Thank you for taking the time to write about your stay with us, we appreciate your positive feedback. We are happy to hear that you enjoyed our garden and our hot breakfast. Thank you again and we hope to see you soon! Sincerely, Marissa F.

"Excellent stay"

5
27/10/2015

This past week has been all the more enjoyable with our stay at the Best Western Plus South Coast Inn. Not only was the staff exceptional and helpful, but the grounds were both beautiful and relaxing. Especially in the pool area, where our two grandsons (ages 4 & 6) loved the size and learned (from their PopPop) how to swim. The newly remodeled room and bathroom were an unexpected delight. We definitely will be returning.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear James H, We appreciate that you took the time to write about your stay. We love that you enjoyed your time at the pool with your grandsons. Thank you very much for the excellent review and we would love to have you and your family back as our guests. Sincerely, Marissa F.

"overpriced for early fliers"

3
21/10/2015

This really is a lovely hotel, but not at all a good value for someone like me who simply wanted to stay close to the airport in order to have an easy little trip to catch a 6 a.m. flight. The "free breakfast" isn't available -- not even a muffin, nothing but very strange tasting coffee out of a machine. And the complementary airport shuttle doesn't begin running until 7 or 7:30 a.m. Next time I'll do my own due diligence and call to ask about the shuttle and breakfast hours so have to pay cab fare + breakfast on top of an expensive hotel room that I used only for a few hours (an excellent sleep, to be sure).

"A little gem"

5
18/10/2015

We stayed in this little gem of a hotel in late September as part of a touring holiday. Despite the ongoing renovations, this was a pleasant venue with clean, comfortable rooms and helpful friendly staff. Breakfast was plentiful, tasty with plenty of choice. We would take our coffee outside after we had eaten and drink this sitting in the patio outside, enjoying the sunshine. A relaxing, enjoyable start to our day. We didn't use the pool but it looked clean and modern. The nearby Goleta beach was beautiful and almost deserted, and we spent a relaxing 2 days there. One thing though, it's advisable to wear shoes on the beach as we got oil on our feet, although we didn't see it in the sand. There are several restaurants within walking distance of the hotel and we had plenty of choice, without having to drive anywhere. We really enjoyed our time in Goleta and should we ever come back to California, would happily stay here again. Thank you!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Dear Scottyness, Thank you for your 5 star review! We really appreciate you taking the time to review and share your experience with us. I am happy to hear that you enjoyed the amenities that our property has to offer. Thank you so much and we hope that you will visit us again soon! Sincerely, Marissa F.

"Nice rooms with everything you need at a great price"

5
17/10/2015

My family enjoyed our stay at the Best Western this week while visiting UCSB. The room we had was newly refurbished, had a microwave, fridge, coffee maker and a nice large TV. It had a smallish window but we weren't in town to stay in the room. The beds were comfortable with great pillows too. We typically stay at the Hampton Inn or the Goodland which are about $100 more on average per night. The Best Western is next door to the Goodland so we and enjoyed the Goodland's happy hour, dinner and ambiance in the evening and then had our free breakfast at the Best Western. I would certainly stay here again and would recommend the hotel to others who are visiting UCSB. The hotel has a fun garden area with bushes sculpted into animals and a nice big pool and patio area.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello and thank you for taking the time to write about your most recent stay. We really appreciate you taking the time to review our property. Thank you for sharing your travel tips and positive feedback. We hope that you will stay with us again. Sincerely, Marissa F.

"Nicely furnished - Clean rooms"

4
16/10/2015

I recently stayed two nights at this hotel while I was in town for some meetings. The rooms are nicely furnished, good size and very clean. There are many amenities at this property including a microwave and refrigerator in the room and free Wi-Fi. Unlike other hotels I've stayed at, the Wi-Fi here actually worked very well - a nice plus. There's plenty of free parking in proximity to your room. A breakfast is included in the mornings, served just off the lobby, with a good amount of seating both inside and outside. The breakfast selection was a good of hot & cold foods. There's also a Trader Joe's just down the street which was a great stop after I learned I had a microwave and a refrigerator in the room. All in all a good place to stay.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello and thank you for taking the time to review our property. We really appreciate your positive feedback. I am happy to hear that you enjoyed the amenities that our property has to offer. Thank you again and we hope to see you soon. Sincerely, Marissa F.

"Great hotel for the price"

5
07/10/2015

This hotel was convenient for our visit to the University of California Santa Barbara. I was happy that breakfast was included in the price. Hot eggs, sausage, a variety of coffees, juices, make your own toast, muffins, yogurt, cold cereal, bananas, etc. The room itself was quiet and the bed was comfortable. Lots of pillows!

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Hello and thank you for taking the time to review our property. I am so happy to hear that you enjoyed our breakfast and your stay with us. We value your feedback. Thank you and we hope to see you soon. Sincerely, Marissa F.

"Great place to stay"

5
06/10/2015

We have been staying at this property 2 to 3 times a year for the last 8 years. Friendly and professional staff. Clean rooms and great value for the price. We stay in the hotel apartment. Our grand children come and visit.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Thank you for reviewing our property, I am happy to hear that you enjoy staying with us. We love having you and your family here as guests. We hope to see you soon! Sincerely, Marissa F.

"A lovely clean well organized Hotel"

5
05/10/2015

The room was big with everything we needed. Breakfast was tasty lots of options to eat. Gardens are beautiful and the hotel is very well organized for visitors.We came for 9 days to visit our son at university and found a lovely place to stay.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Thank you for reviewing our property, we appreciate your positive feedback. I am happy to hear that you enjoyed our gardens and our breakfast. It makes us very happy when our guests enjoy their stay. Thank you again and we hope to see you soon. Sincerely, Marissa F.

"Good experience."

5
05/10/2015

Very good and comfortable. However, if they can supply lunch and dinner, it will be much better. Also, there is not tooth brushes tool. I recommend that you can supply some, there would be perfect. Thanks

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Thank you for taking the time to review our property, we appreciate your positive feedback. We do offer complimentary toiletries in case you forget something at home. Please check with the front desk next time. Thank you kindly and we hope to see you again. Sincerely, Marissa F.

"Clean but basic"

3
02/10/2015

Rooms were spacious and clean. Pool was more somewhere to cool off rather than swim. No restaurant on site and everywhere nearby closes at 9 except the bowling alley which is hell on earth unless you like being surrounded by students and music so loud you could be in a club! The hotel has renovations going on and the laundry and gym were out of use. Breakfast has quite a good choice and was decent quality. Plenty of parking.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Thank you for reviewing our property, we value your feedback! I am happy to hear you enjoyed our breakfast and pool area. Thank you and we hope to see you again! Sincerely, Marissa F.

"Clean, friendly, beautiful grounds"

5
28/09/2015

Clean, updated room. Beautiful gardens. Friendly staff. My only negatives were the slow wi-fi that one phone couldn't connect to, breakfast food was warm, not hot, and only basic TV channels. The in room instructions for the TV are out of date, so could only find the basic few channels. Was told at checkout that the new instructions weren't back from the printer yet, but it seems like printing a half page of instructions from the office printer to leave by the TVs would take that much printing. Everything else was super nice, great location close to restaurants and shops if you need anything. Easy freeway access. Thank you.

South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review
Thank you for taking the time to review our property, we appreciate your feedback. I am happy to hear that you enjoyed your stay with us. In regards to the television guides, we are currently remodeling and we are in a transition phase, I am sorry that the TV guides are out of date. We are working on making an updated guest directory. Thank you and we hope to see you again. Sincerely, Marissa F.