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Vorteilscode

Best Western Plus Wenatchee Downtown Hotel, Wenatchee

3.5/5  - basé sur 248 notations.
815 N Wenatchee Avenue, 98801-2063, Wenatchee, United States - Karte ansehen
Best Western Plus Wenatchee Downtown Hotel - Außenansicht Das Best Western Plus Wenatchee Downtown Hotel ist ideal in Wenatchee Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Best Western Plus Wenatchee Downtown Hotel ist nur wenige Minuten vom Riverfront Park und Town Toyota Center entfernt. Dieses Hotel liegt in unmittelbarer Nähe des Numerica Performing Arts Center und Walla Walla Point Park. In einem unserer 81 klimatisierten Zimmer mit Mikrowelle, Kühlschrank und Plasmafernseher werden Sie sich wie zu Hause fühlen. Kostenloser drahtloser Internetzugang hält Sie auf dem Laufenden, und Satellitenfernsehen sorgt für Ihre Unterhaltung. Zu den Annehmlichkeiten gehören Schreibtisch und Gratis-Zeitungen sowie Telefone mit kostenlosen Ortsgesprächen. Nutzen Sie die vielfältigen Freizeiteinrichtungen, darunter ein Hallenbad, ein Wannen-Whirlpool und ein rund um die Uhr geöffnetes Fitnessstudio. Ein kostenloses komplettes warmes Deluxe-Frühstück wird täglich serviert.

Best Western Plus

Wenatchee Downtown Hotel

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Vorteile des Hotels

  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Gebildet aus de 252 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
75
Sehr gut
91
Befriedigend
46
Mangelhaft
17
Ungenügend
23
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
16
Familie Familie
83
Geschäfts-<br>reisende Geschäfts-
reisende
40
Paare Paare
70
Reisen mit Freunden Reisen mit Freunden
19
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Very little sound barrier between rooms"

2
11/02/2019

I was kept awake most of the night due to being able to hear the next rooms conversation almost word for word through the wall until the morning hours. There is no noise barrier between the walls. The bed and pillows were very comfortable though.

"Could not sleep"

3
10/02/2019

Stayed there for a night as could not get any space in Leavenworth. It's short 30 mins drive from downtown leavenworth. Hotel is nicely located near the downtown and lake area. No complaints other than the sleep quality (which matters the most I believe, after the tiring day in leavenworth). I could not sleep the whole night due to noise made by bed, take a little turn and you would wake up with the noise.

"Good services a"

4
09/02/2019

Staff made me extremely uncomfortable when I brought pizza back threw the lobby, asking for my food. This is not what I expect from staff when I am staying in their place of work. It was awkward and honestly I avoided the lobby the rest of the time as to not have to deal with it again.

"Questionable"

3
09/02/2019

My wife and I visit Wenatchee before Christmas annually. Best Western had a promo on where you could use their Rewards program at 10000 points per night. As we had accumulated enough points for 2 nights we chose this hotel. The Best Western Plus hotels that I have stayed at are usually fairly upscale in amenities compared to theif regular branded hotels. It is located in downtown Wenatchee. Access is fairly easy. On arrival we were met by the friendly check in staff. We confirmed our stay was going to cost us only our points. As per any hotel stay we had to provide our credit card for incidental/security charges. We asked for a quiet room and located it on the second floor. That night a construction crew moved in. The walls are not that thick so we had to endure two buddies talking loudly for most of the night. They finally shut it down very early next morning. A few hours later they were up and at it, getting ready for work. So much for a quiet room. The same event occurred the next night, but not to the degree of visiting. While it appeared that the hotel was not full, it puzzled me why they would put a construction crew in the middle of an area where a guest had specifically asked for quiet. This was brought to attention of the hotel. The breakfast is decent, with the usual items, waffles, eggs, toast, yogurt etc. The location was ending what appeared to be a re-Branding of the hotel. The pool was closed. Workers were painting so there was the expected odours. The staff work very hard at this hotel to meet the needs of their guests. On check out, we were assured our stay was covered by our points. Our final bill showed a $0 balance. A month after our stay while reviewing our credit card statement, I noticed that this hotel had charged us for a night. I contacted the hotel direct and was assured the matter would be referred to the manager. After a few days, I made a follow up call to the hotel where I spoke to a very friendly clerk. He confirmed the charge to our credit card was indeed the hotels mistake and that a refund would be applied to our credit card. After 3 weeks passed and no refund, Best Western Corporate was contacted and finally a refund was received. One would think that if a guest is going to receive a refund for a hotel billing error, it would be expedited. Unfortunately we still incurred charges for trying to get our money back in the form of international long distance charges and then the charge refund difference in the currency exchange rate. While a relatively small amount, it was the fact that the overcharge shouldn't have occurred in the first place. I think this speaks to the customer service values of this particular location. Be sure to check your charges on your credit when visiting this location. Keep all your hotel receipts for a long time after your stay. You might need them to validate your claims if any. Try to establish if the area where your room is, is indeed going to be quiet for your stay. Another nice looking Best Western is a few blocks away and should at least be considered before booking this location. While not a "Plus" location, sometimes less is more.

"Pretty Great Overall"

4
13/01/2019

My husband and I stayed here after doing a day trip to Leavenworth. We had booked early and let the front desk know we planned to be in for a late check-in.They noted this then asked what view we wanted! My husband said the best one. Well, we didn't arrive late, and went to check in. As we expected, the room wasn't ready yet but they told us we could use the pool while we waited if we wanted to. We didn't, so we went to the mall for a bit then returned and checked in without issue. All of the staff was extremely lovely and we even had a welcome note from the housekeeping staff welcoming us to the room. It was colorful, handwritten, and has stickers on it for decoration! Really a nice touch! The room did have a great view as we expected. Picture below. It was also very clean and stylish. The linens were clean though the thermal blanket did have a decent amount of hair on it from other people. Not a ton and certainly not disgusting. I can tell the blanket really grabs on to hair so just be warned of that if it is something that bothers you. It is sandwiched between the top cover and your sheet so skin contact isn't a big concern. Also, no crawlies anywhere is sight and everything was well dusted. The TV was nice and big, the fridge was a good size, and the carpet was spotless. The only problem I had with the room was the mattress. It was uncomfortable for my hubby and I. We are both side sleepers and the mattress is a firm spring mattress with a rather thin pillow top. Just not great for side sleeping. Stoma h and back sleeping is fine. Finally, we did spend some time in the pool and hot tube and I have no complaints about that.

"Great experience "

5
06/01/2019

We recently took a trip to Leavenworth when we do we stay in one natchy rates are a little bit better and you get more for what you pay for. This location was newly remodeled and was very cozy. I feel like they may have been understaffed however the staff they did have was warm and welcoming. We had multiple rooms and they were able to accommodate side-by-side. The swimming pool didn't get updated and it did seem pretty full but the kids had a great time period the breakfast gets packed however biscuits and gravy a hot waffle eggs and sausage you can't complain. Will deathly be returning to this location.

BWPlusWenatchee, Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
heyiknowyou, Thank you for taking the time to let me know how your recent stay was. I am so glad that you enjoyed your time with us and I hope that you will be back again soon.

"Worst experience ever"

1
03/01/2019

Worst experience ever. The room was never cleaned up after the previous guests. They didn't even change bedding and sheets. Toilet was dirty. Had to call them to clean. Later found out that sheets wasn't changed! They ended up moving us to another room.

BWPlusWenatchee, Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I am so sorry that this was your experience with us and you had to call to have the situation rectified. I have spoken with housekeeping and the front desk to ensure that this does not happen again. I hope that if you ever find yourself in Wenatchee again you will give us another try

"Exceeded expectation for the price"

4
28/12/2018

Great little hotel with a lot of amenities. Inexpensive and a convenient easy access location. Friendly and informational staff. Breakfast is VERY crowded so get there early or come at the end, the seating is limited and if you have children it's very hard to carry the plates and drinks back to the room.

BWPlusWenatchee, Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I am so glad that you enjoyed your visit with us and that the staff was friendly and informational. I hope you will be back again to visit us soon.

"Slow check in"

3
28/12/2018

I had to wait 40 minutes for my reserved room. That was bad to have my family and I wait. Especially at night. Once in, the hotel was fine although breakfast was cramped. The facilities were otherwise cleanly.

BWPlusWenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your feedback. I am working with the team to ensure that they have the proper training to ensure that check ins run smooth and go at an acceptable pace. I am glad you enjoyed your stay other than that. Please visit us again soon.

"Fire alarm went off 8 times during the night"

1
25/12/2018

What else do you need to know? Horribly mismanaged. I felt like I was in a torture chamber. We spent an hour outside only to come back in to the alarm going 7 MORE TIMES over the next few hours. Never mind the dentist rubber bands on the floor, the hair that wasn't cleaned up and no tissue in the room. Should have known when we showed up at 5PM and there were no rooms clean and ready. Best Western in Wenatchee is a joke! Stay so where else!!!

BWPlusWenatchee, Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
H4428POtomp, Thank you for your feedback on your stay with us at the Best Western Plus Wenatchee. I am so sorry to hear that you experienced so many problems while you were visiting us here in Wenatchee. We are under new ownership and have just undergone a remodel changing us into a Best Western with that there have been some bumps in the road and I apologize that you and your family experienced that. That is not how we like to operate. The ownership and team here strive to make every guest feel welcome and appreciated while they are away from home. We have made staffing changes including additional training and bringing on additional team members to prevent this from happening in the future. I hope that you and your family enjoyed your trip otherwise and that down the road you might visit us again and give our new ownership and team the chance to show you that we value all of our guests and want to make sure that you enjoy your time with us.

"Helpful Staff"

5
09/11/2018

I forgot the plug for my phone charger one day and the second day I lost my phone. The staff was extremely helpful in both cases. I was able to get a plug near by. They helped with phone calls so I could track down a coworker to get my phone back. The only unfortunate part of it was that the place booked up before my coworker could also get a room. The staff is very friendly and helpful. I enjoyed the pool and hot tub. Breakfast was standard fair of most hotels, but they out of several things on my second day fairly early. I would stay again.

"Thoughtful and helpful staff with clean rooms"

5
07/11/2018

I booked a room for myself and my 95 year old mother. I asked for a first floor room since there is no elevator. They said they'd try their best. When we got there we had a first level floor room that was near a door that we could park our car near. The breakfast offered was very good and had a good variety. Room seemed very clean.

"Excellent!"

5
06/11/2018

Great overnight stay at this very well situated hotel. Lovely updated room with all amenities. Reception very friendly and informative. Breakfast was very nice. Seemed to be quite popular with groups. Very good value.

"Decent room, hotel being updated"

4
02/11/2018

The room was standard and comfortable. I was there on business with my mother and daughter in tow. The hotel is close enough to shopping and food with a short drive or a little longer walk. The hotel is being updated, I forgot to take pictures but the lobby is modern and the breakfast is pretty standard. My daughter got the stomach flu the last night and the staff was helpful and sympathetic. All in all I would definitely stay there again.

"Concert night "

4
02/10/2018

We stayed the night here after a concert at the Gorge and found it very nice and clean. The front desk folks were very friendly and helpful. The room was extremely clean and well equipped. Breakfast was great but they did run out of eggs. The staff worked quickly to refill them but by that time we had decided on something else to eat. My biggest issue was that after returning late at night from the concert there was absolutely no parking. There were a few trailers parked in the lot taking up several spaces and construction equipment taking up the few remaining other spaces. Overall, this was a great stay for the price.

"Sweetest front desk"

5
20/09/2018

I recently stayed at the Comfort Inn, which is now a Best Western Plus. I came checked in late(around midnight) and was greeted by the sweetest girl named Elizabeth at the front desk. She had the best attitude and a sweet smile, especially for it being so late and had an answer for all my annoying questions. She made my stay enjoyable. I would definitely stay again.

"Nice Clean Hotel"

4
28/08/2018

We arrived looking for the Comfort Hotel but thought the GPS had the wrong location. The signage was for a Best Western. Apparently we were told they are in the process of changing names. Hey Choice get your act together and let your clients know. Overall the rooms were clean and service was good. Nice breakfast was supplied. No complaints other than name change and would recommend.

"They are changing to Best Western"

5
06/08/2018

Great hotel, called and chang3 a reservation because we were getting to Coast faster. They switched our reservation from Monday night to Sunday night. Checkin was great, room was new so no complaints. Would recommend anyone in area. Mexican Restaurant across was great also

"Comfortable Yet Noisy"

4
29/07/2018

Mel called the Best Western Plus: Rooms are clean and comfortable and the buffet breakfast is ample, however, noise carries through this hotel as though you're standing next to where it's coming from. If you are a light sleeper ask for the top floor.