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Codice vantaggio

Destinazione

Wenatchee, Etats-Unis

ARRIVO

25/06/2022

PARTENZA

26/06/2022

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2  Adulti0   Bambino

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Codice vantaggio

Best Western Plus Wenatchee Downtown Hotel, Wenatchee

815 N Wenatchee Avenue, 98801-2063, Wenatchee, Etats-Unis - Vedi su una mappa
Best Western Plus Wenatchee Downtown Hotel - Area esterna Il Best Western Plus Wenatchee Downtown Hotel è situato nel centro di Wenatchee. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Soggiorna al Best Western Plus Wenatchee Downtown Hotel, a pochi minuti dal Riverfront Park e dal Town Toyota Center. Questo hotel si trova nelle immediate vicinanze del centro per le arti dello spettacolo Numerica e del Walla Walla Point Park.Ti sentirai come a casa in una delle nostre 81 camere, tutte dotate di aria condizionata, microonde, frigorifero e televisore al plasma. Potrai approfittare dell'accesso wireless a Internet gratuito per essere sempre connesso e dei canali via satellite a tua disposizione per lo svago. Tra i servizi sono inclusi scrivania, quotidiano gratuiti, telefono e chiamate urbane gratuite.Avrai a disposizione una serie di servizi ricreativi, tra cui piscina coperta, idromassaggio e un centro fitness aperto 24 ore su 24.Ogni giorno serviamo colazione all'americana completa deluxe gratuita.

Best Western Plus

Wenatchee Downtown Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Piscina
    Piscina
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Personale multilingue
    Personale multilingue
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 323 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
112
Molto buono
103
Nella media
54
Scarso
20
Pessimo
34
CONSULTARE I PARERI SU
Affari Affari
56
Da solo Da solo
16
In coppia In coppia
79
In famiglia In famiglia
95
Viaggio con amici Viaggio con amici
21
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Hospitality!"

5
teribd, Tacoma, Washington 16/06/2022

From the kindness & helpfulness of Christina at check in, Amber being helpful and accommodating during breakfast each morning, and Haley being helpful and kind at check out as well, my friend and I both plan on coming back again! We really enjoyed our stay at this hotel!

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you so much for the great review! I will pass it on to Christina, Amber and Haley as well to let them know that they are being recognized for all of their hard work. I know that they will appreciate it. We hope to see you again soon and we look forward to it!

"Great stay and super value"

4
User 10/06/2022

Haley at the front desk was super helpful and friendly. All staff great. Super value for a simple hotel and centrally located and easy to walk to restaurants and down to the river. We also stayed at this hotel as it was close enough (within 1.2 mile walk) to the stadium where we watched our son play on the Apple Sox baseball club

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for the review. It is much appreciated! I will let Haley know that her hard work is being recognized. I know that it will mean a lot to her. We look forward to seeing you again the next time that you are in the Wenatchee area.

"Excellent service, clean hotel & room"

5
User 09/06/2022

had a great time in Wenatchee, the hotel is great; Haley at the front desk provided us with excellent service. We love the atmosphere in Wenatchee, enjoy the outdoor scenery, walks on the river, picnics in the park with barbecue. We very much liked our room, stayed for four days and appreciated the sanitary conditions of the hotel

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for the great review and for the kind words for Haley. I will be sure to pass them on to her and I know that she will appreciate it! We hope that you will come back and see us again the next time that you are in the Wenatchee area. We look forward to seeing you again!

"Wenatchee"

5
User 26/05/2022

Really enjoyed my stay. Rooms are very clean and Haley was extremely helpful with everything including places to eat and sites to see around Wenatchee! I will definitely be returning to the best western plus.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you so much for the great review. I will definitely let Haley she did a great job! Thank you for acknowledging her hard work. We look forward to seeing you again the next time that you are in the Wenatchee area.

"Very Pleasant Stay!"

5
JiniAllen, Federal Way, Washington 09/05/2022

The staff at his hotel made our stay! Whenever we needed something, they were right there!!...it's so nice to have people actually care about your needs as their guest...the breakfast area is spacious and the atmosphere overall was very relaxing...in the heart of town..close to everything!

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you Jini for the great review. We really appreciate it. I know that you also work in hospitality and I am sure you are aware of the impact that excellent reviews can make on a property. I will pass on your kind words to my staff as well. I look forward to seeing you again next year or maybe sooner if you are back in Wenatchee before then. We will see you soon!

"We had a pleasant overnight stay."

5
A9475IXrobertw, Damascus, OR, United States 05/05/2022

We arrived late and Haley, the manager held a room for us. It was clean and had a large screen TV, highspeed internet, a coffee maker and a refrigerator. We liked the shower with large glass doors and plenty of towels. Complements to Haley for her personable conversations when we were checking in and out.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you so much for the great review. Haley is a great front desk agent and I will be sure to pass on your kind words regarding her exceptional service. We hope that you will come back and see us again soon!

"Great stay, exceptional service/staff"

5
Rosinthebow, Juneau, Alaska 05/05/2022

Everything from check-in to check-out (and beyond!) went perfectly. Special thanks to Lisa, the Manager, and the wonderful staff for finding an expensive set of headphones we left behind. They were shipped to us right away and arrived in perfect shape. The stay itself was wonderful- great breakfast, clean and spacious rooms, friendly and helpful staff. Highly recommended!

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you so much for the great review. We really appreciate it. I will pass on your positive words to my staff. I am happy that the headphones were returned safely. Come back and see us again the next time you are in our neck of the woods. We look forward to seeing you again.

"Worst experience ever at a Best Western Hotel"

5
Vicki S, Yuma, United States 05/04/2022

Best Western Plus Wenatchee Downtown Hotel frequently books youth sports groups but does not have specific rules set in place for their behavior. On my last visit in early April, teenage boys ran up and down the hallways and stairs screaming and yelling so loudly it was difficult to hear the TV or use the phone. The monopolized the communal areas, including the pool/spa area so other guests could not use the amenities. Hotel staff did not control these teens, saying we told them to quiet down but they won't. I got very little sleep and had a horrible stay.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Unfortunately children do tend to get loud. However the chaperones were given group rules and were asked to quiet down by 9:30 which they did. You started complaining about the noise at 6:30 in the evening which is much too early to start voicing complaints at a hotel that is family friendly. I know that there are hotels that are not family friendly which may be the best fit for you during your next travels. Thank you for giving us a try anyway and I apologize that it was not the right fit for you.

"Comfortable and excellent customer services!"

5
PDL3968, San Diego, California 31/03/2022

Nice, pleasant, and comfortable. The staff were very friendly! A special shout out to receptionist Haley!!! Thanks for your professionalism and friendly service. ..you assisted us with our service puppy. Your professionalism will always be a valuable asset to this establishment.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you so much for your kind words. Our goal is to provide the best customer service in the Wenatchee area along with a stay that is always clean and comfortable. We hope that you will come see us again the next time that you are in the Wenatchee area. We look forward to it!

"Missed the great welcome"

2
User 24/03/2022

Front desk had changed since we had stayed end of December.Wasnt friendly.Our reservation was lost.Breakfast was Luke warm at best.Rooms we're cleanWe will not be back.Being remembered goes along way with my generation.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I am so sorry to hear that the customer service that is required by all my front desk agents was not adhered to during your most recent stay with us. Can you provide me with your full name and the date you checked out with us so I can look into this further? It would be much appreciated as I am not interested in unfriendly front desk agents being employed at any property that I manage. Our goal is to provide the utmost in customer service for our valued guests such as yourself so please accept my sincerest apologizes and know that I will take care of this to ensure that it is remedied immediately. I hope that you will consider giving us another try the next time that you are in the Wenatchee area. We would love the chance to make things right! Best Regards, Lisa J Martin General Manager (509)662-1700

"On a work trip; first night, my truck was broken into and all my work equipment stolen. No help from owner."

1
User 24/02/2022

The front-desk team was helpful. The police were helpful. However, it appears there is no security nor camera footage of the parking lot. So don't stay here if you want to keep your car or belongings. Also, security and the police came in the middle of the night due to parties so sleep was difficult. No fault of the on-site management.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We apologize for this bad experience. This is very disappointing to hear especially when our parking lot is very well lighted, and we are located right in downtown in the main street. We do have security camera in place, and we will add more Camera to have even more better coverage. Respectfully, but Owner and management did take note of this incident and upon mutual consensus, staff did issue you a credit for 2 nights of stay at checkout. This is just an isolated incident, and we hope you give us another chance.

"Customer service was second to none"

5
richelleurie, Lynden, Washington 22/02/2022

The hotel itself was fresh and clean, the breakfast was hot and delicious. But the staff by far won us over. They were nothing short of gracious, kind, and more than helpful. They always had a smile on their faces.

"The manager Barb is the best"

5
therethere12, Borrego Springs, California 11/02/2022

The hotel was very well maintained, prompt service, great breakfast, great pool and workout room. Barb, the manager made our overnight stay fabulous. She works very hard to make sure everyone is treated right.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
thank you so much for your review...we appreciate your patronage and look forward to seeing you again soon Team Best Western Plus Wenatchee

"Ok for the price"

3
User 22/01/2022

Overall stay was good. There were a lot of families with kids staying on the same floor. Kids were running up and down the hallway late at night and early morning. Walls are very thin. You could hear everything. Room next door had their alarm ringing every hour. We only spend a couple nights. Figured it wasn't worth reporting but looking back should have to see if anything would have been done.

"Perfect place to stay when visiting Wenatchee"

5
N5176ZYlisam, Lynnwood 27/12/2021

I loved this hotel! The staff is super friendly and accommodating and my room was extremely comfortable for my 2 week stay. Oh and the beds were so comfy! I would recommend this hotel to all traveling to the Wenatchee area.

"Good stay"

5
fnurbayani, Covington, Washington 25/12/2021

My daughter and I always love to stay in Best Western Plus because we always have good experiences whenever we stay there. She loves the pool and hot tub, and also breakfast in the morning. Some location has older style, but it still good experience.

"Early check-in"

5
cliffdavidson, Moses Lake, Washington 24/12/2021

Asked for early check-in, got in room early even though they were really busy. In town for medical reasons, staff was very accommodating, especially Paul. Used Hot Tub, it was great. Good breakfast. Coffee available all the time.

"Where did you get this girl"

5
lindadF2694RB, Sacramento, California 23/12/2021

I own several business in Northern California and would love to have a employee like Heidi represent any of our locations.Ive never encountered such a degree of professionalism as was demonstrated by this young lady.I would hire her and honestly put her in a management position at any of my Resorts.Thank you Heidi for making my first trip to Wenatchee so pleasent and I will definitely stay there again.

"Great service"

1
User 19/12/2021

Haley was awesome and helpful. The rooms were clean and sanitized. The amenities were spot on and close to food and other activities. Will definitely stay there again in the future. The complimentary breakfast was great with a lot of fresh choices and hot food.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thanks for the great review. At the Best Western Plus Wenatchee we always strive to exceed our guests expectations. Paul Priestly/General Manager

"Great Staff & Very Clean"

5
User 11/12/2021

The Staff is Great! The Rooms & Facility's are very clean & up to date! The Breakfast was really good. The Hotel is centrally located to all of Wenatchee! Check in & out is a fast & courteous! Very quiet rooms & the beds are really nice!

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We are glad you had a great stay. At the Best Western Plus Wenatchee we strive to exceed our guests expectations. Come back soon and enjoy another great stay. Paul Priestly General Manager

"Mrs"

5
janelf76, Vancouver 10/12/2021

The night desk clerk, Haley, went above & beyond for me. Expedia messed up my reservation and didn't send the card number so Haley got my entire reservation refunded for me. She also gave me a great room at a wonderful price! Much appreciated after driving through a snow storm. We are in town for a funeral and didn't need any hassles. Thank you Haley!!! We won't forget you!

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your great review. Haley is a great representative of our hotel. We look forward to seeing you again soon, Paul Priestly/GM

"Best Western Plus Wenatchee Downtown"

4
jaysT1305OC, Vernon, British Columbia 09/12/2021

Our recent two night stay was good. We experienced some challenges as the phone system did not recognize a toll-free 1-833 number (for US and Canada). We were trying to connect with the ArriveCAN help desk to complete our submission to come back to Canada. Melissa was fabulous as she extended our checkout time on a busy Saturday morning. She looked after our every need and is very personable at the front desk. Neville is calm, cool and collected as he helped me print some documents while he dealt with phones ringing and some extremely challenging guests checking in. Over all, we were very pleased with our stay and this is our second time staying at this property.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We look forward to your third stay with us. Our goal is to exceed your expectations with every stay. Paul Priestly/GM

"Excellent establishment!"

5
Micah G, Savannah, Tennessee 04/12/2021

My wife and 10 month old and I stayed here last night when we came out to visit Leavenworth. I've stayed at a lot of best westerns in my time and this place was probably the nicest one I've experienced! Great staff, comfortable beds, and reasonably priced (even though I used my reward points to stay here). I don't normally write reviews but the manager asked if I would and I'm always willing to give kudos where kudos is due. 10/10

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your review. I'm glad we earned your comments. We work hard to ensure the comfort and well being of all of our guest. Paul Priestly/GM

"Great Location in a Recreation Hub City"

5
User 29/11/2021

Well located near the Columbia River and the confluence of the Wenatchee River. Great connections to excellent natural history features in all directions including the Northern Cascades, Columbia Plateau, Channeled Scablands, Major rivers with excellent fishing opportunities.

BestWesternPlus Wenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thanks for staying with us. We look forward to seeing you again.

"DO NOT RECOMMEND"

1
User 28/11/2021

This is probably the worst hotel I've stayed at. The pool was disgusting and had gross things floating init as well as the hot tub. It did not seem like they had anyone coming to clean or check the pool either it was so cloudy you couldn't see to the bottom of it. The breakfast in the morning was horrible barely anything. And everything they did serve was either severely uncooked or severely overcooked. And when I say barely anything I seriously mean it! The rooms were also bad just 2 pillows on the bed and didn't have any extra pillows in the room and I had 4 people staying in the room. There was not enough towels for how many people were in the room either. There were sugar ants in the room as well so you had to watch out for any food you left anywhere for a moment. It was just a real awful experience I will never go back. Honestly I'll probably never stay in a best western again after that experience.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Hi mirrandad2021, I am so sorry that your experience with us was so negative. I can assure you that we are taking this very seriously and having meetings with all of our departments to ensure that this is an isolated incident. While it is difficult to hear of our shortcomings, I really appreciate you bringing this to our attention so that we have an opportunity to improve where needed. I Sincerely hope that you will give us just one more opportunity to prove to you that you can count on much more from us!

"Awful stay"

1
whispurrr, Lake Stevens, Washington 10/10/2021

This was the worst hotel I've stayed at in a long time. We booked 2 rooms. Room 1 had 2 beds, one of which had a bedspread - the other had a sheet. Same room had no washcloths. Room 2 had popcorn on the floor. Both rooms were very noisy and none of us slept well. The shower was lukewarm and no pressure in both rooms. The "hot breakfast" consisted of scrambled eggs and very undercooked bacon. No toast, no waffles, no bagels. I saw cereal but no milk. The juice machine was out of order. We got a couple of prepackaged muffins and went to Denny's. There are no cell charger outlets. I'm sorry we paid to stay here, they should have paid us

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I'm sorry your stay was not satisfactory. I hope you reported these issues so the desk staff could fix the issues you had. I will address the breakfast issues you experienced with our breakfast attendants. Thank you for your comments.

"Great stay"

5
jltraweek, Vancouver, Washington 05/10/2021

Clean, quiet, friendly staff. My kids enjoyed the pool. Location was very convenient and the beds were comfortable. The price was a great value and there are so many options for activities in the local area. We'd definitely stay here again.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We appreciate your business and look forward to serving you again.

"Nice clean hotel."

4
User 20/09/2021

Great check in. Liv did a great job setting us up with a restaurant for dinner. Breakfast was mildly disappointing. I wanted a waffle. They dis have omelets. They had done great job of cleaning. Best Westerns are very similar in room design from property to property. Easy to be comfortable. Great beds as well.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We appreciate your business and look forward to serving you again. Thank you.

"Great Choice in Wenatchee"

5
User 22/08/2021

This hotel's location close to downtown makes it a great choice. It was recently updated so lobby and dining room furnishings are attractive. The front desk staff went to extra lengths to help me at check-out and was so friendly to all the arriving guests. Rooms are clean and updated as well.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your kind words. We appreciate your business and are happy you enjoyed your stay. Thank you.

"Clean, quiet, good amenities"

4
User 02/08/2021

I booked a king suite at the last minute. Staff was super friendly and room was comfortable and clean. Hotel has nice amenities for families and a basic but sufficient continental breakfast. Room darkening curtains made it easy to sleep in and I didn't hear other guests.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We appreciate your business and are happy you enjoyed your stay. We look forward to serving you again.

"BestWestern on the desert"

5
PadmaSurampudi, Tacoma, Washington 28/06/2021

I mostly stay only at Best Western on my travels. There is always a pool and whirlpool to make me happy Always surprised how well they present their lobby. I had the room with sunrise view so that was beautiful. The area felt safe so my husband and I went for a walk at sunset. We did not eat breakfast but the receptionist was kind enough to let us fill all our bottles from the fitness center water cooler.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We appreciate your business and look forward to serving you again real soon. And, Yes, we have beautiful sunrises and sunsets. Thank you.

"Terrible service, NO CUSTOMER SERVICE!"

1
User 17/05/2021

I stayed at this property for one evening. The check-in process was slow. I was not recognized properly as a platinum member. There is a railroad line behind the hotel which can be noisy. The breakfast service was extremely slow. So slow that I waited about twenty minutes to select my food (Covid protocols) and ultimately opted out of the line because I did not want to wait any longer. I ultimately bought my own breakfast. Stay at the Marriott, more comfortable and better service. I should known, I'm writing this review from a Marriott in Seattle.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I apologize you had a bad experience. This particular weekend we were 100% occupied which happened the day of arrival so extra help was difficult to come by. I'm also sorry there was a delay in refreshing breakfast as the attendant served large numbers throughout the morning. I do hope you give us another opportunity to perform in the manner our guests expect and not judge all our franchised hotels by one experience. We appreciate your business and do hope you reconsider and stay again.

"Grab and go...maybe somewhere else."

3
mistersawdust, University Place, Washington 05/04/2021

The room, the service and the cost was OK. The breakfast was not. Next time I will speak with desk staff to get a better description of the breakfast service which is very important to me and the family with whom I travel.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. I'm sorry you were unhappy with the breakfast. We are slowing moving toward a buffet style breakfast and at this time are offering an egg and meat plus our regular grab n go items. As we move toward a more fulfilling breakfast choice, I hope you give us another opportunity to provide you with the product for which you are looking. Thank you for your business.

"Ski weekend"

4
brandih731021, Snohomish, Washington 18/01/2021

Stayed for a Ski weekend. Checked in right at 4. Beds were comfortable. Only two pillows per bed instead of 4. Breakfast was grab and go. Coffee in the room was good. Staff was attentive but not exceptionally friendly

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. I will address the staff regarding the unfriendly behavior. We've not had comments about this and it will get resolved. Thank you for your business.

"Big Disappointment"

1
User 27/12/2020

We thought staying at a Best Western Plus would be a better experience than the Best Western just down the street. We were greatly disappointed, the lobby was not clean, the elevator and third floor hall smelled of stale cigarette smoke as did our non-smoking room, and our bathroom floor was not clean. This was supposed to be a non-smoking facility. I would not recommend staying here. We first stopped at a Best Western just down the street as our GPS directed us there. The lobby was clean and smelled fresh.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I'm sorry you had a bad experience. We are a non-smoking hotel and unfortunately not all guests follow the rules. We try our best to eradicate the smell and expel those not in compliance as soon as possible. I hope you reconsider and give us another opportunity to provide you with the hotel experience you should have -- clean, comfortable and relaxing. Thank you for your business.

"Ok cleanliness lethargic staff"

3
User 25/12/2020

The young man that took this in knew the answers to all my questions but it was like pulling teeth to get them from him, he was not helpful to a guest checking in especially during Covid restrictions. As things were bound to be different, he knew all the answers but I had to ask a lot of questions to find out the information regarding the pool, breakfast, and Covid restrictions. The bathroom corners of the floor were dingy like they didn't mop very well, and the room lamp was unplugged and behind the entertainment center, which was really hard to plug back in.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I've noted your comments regarding check-in and the questions you had and will address the issues with the front desk agent. This will be resolved as it is unusual for this agent to get any negative comments. I will also address the housekeeping issues you noted. Thank you for all your comments as this helps us improve overall.

"THEY DON'T CHANGE THE BED SHEETS!"

1
rosesj2020, Auburn, Washington 07/12/2020

I stayed there from 5-7 Dec 2020 hotel room #117 ground floor level, and we found a receipt under the blankets ( three layers blankets) around the foot area that does not belong to us, so I figure the housekeepers do not change the bedsheet from the previous guest, I feel nauseous to think that I slept in someone else soil, for sure they didn't change the bedsheets otherwise, the housekeepers will find the receipt under the blankets. This is a shame! Is COVID 19, they supposed to up their cleaning to keep the guests safe from Corona VIrus.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We change out all bedding upon check out of each guest. We do not have 3 layers of blankets on the beds so I'm not sure if this was the property you are referring to. I will address this issue with the housekeeping department immediately so this does not happen.

"Passing Through"

4
Harry_Fellow, Seattle, Washington 27/10/2020

The front desk staff was very friendly and helpful. The indoor pool was open, but you could only sign up for a 30 minute window. It was nice not having anyone else around, but a little bit longer would have been better. One reason that I stay at Best Western's is because of the breakfast. It's nice to grab a spot of tea, fruit and something warm to eat, before you head out for the day. I completely understand that Covid has thrown a wrench in how we live going forward. The apple and muffin was good, but cooking the breakfast sandwich in the micro in your room and not having a plate, napkins or utensils was a miss. Since each Best Western is independently owned and operated I'd be happy with not paying as much and skipping the breakfast amenity, until we can get back to normal.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. I will pass along your suggestion regarding breakfast; however, I don't believe this is an option for BW franchises. Thank you for your business.

"First time in Best Western Plus"

3
User 29/09/2020

This Best Western property fall below my expectation. The lighting in restroom is very dim. The TV remote control doesn't work very well. My credit card charges shows Comfort Inn instead of Best Western, which prevent me from qualifying for a promotional offer. There were kids running and screaming on the hall way and outside at 1 AM, their parents were always screaming instead of control their kids. No hotel staff were present to control the noise.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I'm sorry you had a bad experience during your stay. As we discussed, the company changed flags from Comfort Inn to Best Western Plus and apparently the credit card system has not made the name change. I will look into getting this resolved. With regards to the TV remote and lighting, we could have resolved these issues had we been informed. I looked into your complaint regarding the children running up and down the hallways. There were two notations and the parents were contacted. Each time, the children were sent to their respective rooms; however, soon would be at it again. The last communication with the parents stating that we would ask them to leave if this activity continued. It was noted that the problem was resolved. This notation was made at 1:10 am. We do our best to control these situations and do hope you give us another opportunity to provide you with a great experience in the future.

"Can better"

3
shawn07, Tacoma, Washington 08/09/2020

This property is average. I would not consider this to be a BW Plus property. While I understand Covid - 19 requires changes, I have stayed at other lodgings and BW hotels and feel they do much better. We stayed two nights and after not having our room cleaned we were told we should have had notice ( we didn't) that they only clean after three nights. Great, but we had no extra coffee, cups etc and garbage needed to be emptied. Oh well. The to go breakfast was average. I understand things have changed but as a Plus hotel and having experienced other BW plus hotels all I see is what they don't offer compared to other hotels dealing with the same conditions. So if you want average and that is fine, go for it. I always thought Plus meant above average. Not always.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We're sorry that we failed to communicate our cleaning policy during this pandemic. The policy should have been given to you upon check-in which directs the guest to contact the front desk to request cleaning and/or miscellaneous amenity supplies. This will be followed up to find where the communication failed. I do hope you give us another opportunity to provide the plus experience. We appreciate your business and will make every effort to communicate better to our valued guests.

"A great hotel!"

5
Tyler D, Grants Pass, United States 19/08/2020

This is a good place to stay in Wenatchee. The rooms are modern, clean and fresh. The front desk staff is very helpful and informative. This is also an affordable option to visit Leavenworth. The next time we are in town, we will stay here!

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We appreciate your business and very happy you enjoyed your accommodations and stay. We look forward to serving you again.

"Nice facility operating under COVID-19 restrictions and limitations."

5
JustBobL, Seattle, Washington 20/07/2020

The facility was quite nice, quiet, and conveniently located in downtown Wenatchee. Features like breakfast, pool, hot tub, and fitness area were somewhat restricted due to COVID-19, but we expected that.

Diane Alderson, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your nice comments and review. We happy you enjoyed your stay and look forward to the opportunity to provide you with clean, comfortable accommodations upon your next visit. Thank you for your business.

"Very good"

5
User 08/07/2020

I went here in July 2019 And we're going back in 2 days This is a really good hotel I definitely recommend the room smells good Beds are comfortable Air conditioning inside your room Pool is VERY FUN! This is one of the best hotels!

Allyssa Cabrera, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We're so glad you enjoyed your stay. We look forward to providing you with the same great service again real soon.

"Good location, was very quiet"

5
131madelinem, Kanab, Utah 24/06/2020

Only stopped for one night, it was quite and a nice property. Staff was friendly. We scheduled our half hour at the pool and it was clean. I brought sanitizer and when we got to the room I did a cursory wipe of all common surfaces and found several areas that had "stuff " on it and thought they could have cleaned better.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. I will address the housekeeping staff with the cleanliness points to ensure other guests do not encounter the same experience. We appreciate your business and hope you give us another opportunity to provide you with a perfect stay.

"Good hotel; good price"

4
soberin95, Phoenix, Arizona 18/06/2020

This is a good hotel, however, Best Western has spoiled me over the years and this hotel is not as good as Chehalis or Ephrata. I travel all over WA State on business and Best Western is still king of the hotel chains! Thank you Best Western!

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments and thank you for being a loyal Best Western guest. I welcome any suggestions or information on how the other two properties set themselves apart from ours. Please contact the property and ask for me. Again, Thank you for choosing Best Western Plus. Diane

"Room smelled awful"

2
User 08/03/2020

My sister and I travelled to Wenatchee for an overnight shopping spree. Thinking of our own Best Western Hotels in Canada we decided to book this one. When we got into our room it had a weird smell from the shower curtain in the bathroom that stunk to high heaven. While doing our shopping we purchased a can of Lysol hoping to take care of the door. Even after almost emptying the can on this shower curtain it did not improve any. We got used to the smell while in the room but did not feel comfortable during our stay.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for staying with us and alerting us to this issue. We are addressing this immediately. Thank you again for telling us about this issue.

"Ideal Location"

4
User 27/01/2020

BWP Wenatchee was a Clean, friendly, place to stay with comfortable rooms and good breakfast. Our maintenance & housekeeping requests were dealt with right away. It was just unfortunate that the hotel was full of young racer children who ran up & down the halls; hogged the breakfast area and the hot tub/pool. Nothing really the hotel could do, but it wasn't pleasant for non racer guests!

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We do our best to make everyone's stay an enjoyable and relaxing one. It is unfortunate that you were a guest during such a busy time. We appreciate your understanding and do hope we have another opportunity to provide you with a stay less congested and more to your liking. Thank you for your business.

"Wonderful place to stay"

5
User 21/12/2019

Great place to stay, all new everything. Housekeeping here does a wonderful job of taking care of your room, staff was super great, fast in and out. All is clean, she most enjoyed the hot tub, every night. Getting in and out and accessing town is very easy, nice clean quiet room, everything up to date.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We're happy you enjoyed your stay and the convenience our hotel is in relation to the community. We look forward to serving you again in the future.

"Great location"

4
epuharich, Revelstoke, Canada 16/11/2019

Very friendly staff, nice rooms and quick efficient check in. Had so minor hiccups but All in all a nice place to stay and a good value. Breakfast was hot and good. Have a nice hottub but the pool was a bit cold.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for staying with us. We're happy you enjoyed your stay and will request maintenance to look into better regulating the pool temperature.

"My home away from home!"

5
290jesses, Lynnwood 15/11/2019

Always a great stay! I like the newly renovated rooms and smoke free smell! Sorry pet owners, I like the no pet policy too. This location is close to many of the stores, restaurants and bars. All in walking distance.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We're so very happy you enjoy staying with us. Thank you for your comments and we look forward to providing you with excellent accommodations in the future. Thank you for your business.

"If you want to get any sleep, skip this hotel"

1
brettandkendall2017, British Columbia, Canada 09/11/2019

Came down to Wenatchee for a shopping getaway with my two babies. We had been thinking about possibly staying for two nights however decided not to as we were kept awake all through the night by a couple arguing and banging on what sounded like the walls in the room next door. Not to mention this hotel wreaks of marijuana... Not a good hotel to stay at with your family.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I'm very sorry your stay was not peaceful and relaxing. I'm surprised the Front Desk agent was unable to help eliminate the noise; however, I could not find any notes indicating you contacted the desk. With regards to the odor of marijuana, we try our best to keep the hotel smoke free and normally we do not have this issue. I do hope you give us another opportunity to provide you with an excellent stay. Thank you for your business.

"Very nice and the Price was good"

5
C5345QWdebbier, Sunnyside, United States 20/10/2019

Nice hotel, very pleased with the cleanliness, the friendliness of the staff, and the breakfast selection was great! I wish we could have stayed longer but we had places to go, things to do lol. But if we have the occasion to return to Wenatchee, we will definitely stay here again. It is close to everything and well worth the price.

"Clean room and friendly staff"

4
User 14/10/2019

Our room was clean and comfortable and the hotel staff is very friendly and helpful! There was an issue with the hot tub timer for the jets not staying on and the front desk person found a work around.

"Comfortable and Quiet"

5
Kathryn C, Ellensburg, Washington 05/10/2019

This hotel was the best option for staying close to the hospital. Our request for zero disturbances was respected and honored. We will definitely be utilizing this hotel again. Thanks Best Western for always offering great prices and great locations.

"Great clean hotel at a good price"

5
User 30/09/2019

Mobile check in was very easy. While online there was a fee for early check in once we got there they ask for no fee and got us the first available room. The breakfast was fresh, hot and had a good verity. While the pool was small to excise in they had one and it was clean. The fitness center is small but was no problem due to the number of people trying to use it. The bed, shower and desk were great. The house keepers were very kind and helpful. The noise from the other rooms was very low and not a problem at all. The only thing we found was that the room lighting over the bed and desk was not as good as it could have been. My girlfriend was having to put in two to three hours a night studying and the lighting was an issue.

"Very nice hotel"

4
User 09/09/2019

The breakfasts are very good. In a very convenient location. My room faced the main road- luckily not too much road notice. There's a pool that the kids would like. I had a king size bed - most hotel beds are too firm and uncomfortable for me. My bed was surprisingly quite comfortable. I would stay there again.

"Cascade Loop 2"

5
User 02/09/2019

This was a great hotel, double check the filter they DO NOT take dogs. Its about 19 miles away from Leavenworth but has everything close to it you would want, room was clean and well stocked, nice beds and clean, plenty of parking although the spots are tight for some reason.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for the review. We're glad you enjoyed your stay and found everything to your liking. We appreciate your business.

"It was ok."

3
User 17/08/2019

It was ok. Not horrible, but it definitely wasn't worth $170 for the night. It was more like $100 stay. The hallway and elevators are very dirty. The trim in the room has never been cleaned and there was a huge weird stain on the bed so we couldn't even use all the blankets. Also, when we checked in the pool was open, then 40 minutes later it was closed for maintenance and never re opened before we checked out

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I'm sorry your stay was unsatisfactory. I will address your issue with housekeeping and look into why the pool was closed. I do hope you give us another opportunity to set things right by staying with us again. The items you brought up are most unusual. We do appreciate your business.

"Best Western Great Hotel."

5
I3978AXwilliamt, Vernon, Canada 17/08/2019

This wasn't our first visit to this hotel and will not be the last ,if you want comfy beds ,good service and a great breakfast you must stay here. The hotel is downtown and you can get to any shopping plaza or even the local theater,all in walking distance.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your review and kind words about our service. We appreciate your business and hope you have another opportunity to stay with us again.

"Pleasant stay"

5
Partera60, Saint Paul, Minnesota 11/08/2019

I chose this hotel for its proximity to the Gorge and for the Best Western brand. The room was clean, comfortable and had a perfect view of the surrounding mountains. The staff was helpful and friendly. The swimming pool was perfect. I could've stayed in it all day. There are many shops and restaurants nearby. 55 minute drive to the Gorge for our concert.

"Wenatchee Best Western Plus"

5
matthew911343, Spanaway 31/07/2019

Great place to stay, within minutes of downtown and great eating establishments, parks and activities. Very close to the Columbia river and great wineries. You sure can't beat the weather in Wenatchee year round.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We're so glad you enjoyed your stay and the great community of Wenatchee. I hope we have another opportunity to provide you with accommodations the next time you find yourself in the area.

"Nice but noisy"

3
User 29/07/2019

The floors are wooden, so extra loud when guests above you walk about, or slam doors. Newly remodeled it appears, and very clean. Noisy A/C unit caused us to change rooms. Great breakfast bar and free coffee at all times.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. I will make sure maintenance has addressed the A/C noise issue. He will also adjust the door springs to help with the slamming noises you heard. We appreciate your business and hope you have an opportunity to stay with us again.

"Great place to stay"

5
User 14/06/2019

The staff was so kind and accommodating. The lobby is really nice, a good place to hang out and meet with friends. My room was very clean and they had the AC on for me. That was really nice since it was 100 degrees outside. I would stay here again.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We're happy you enjoyed your accommodations and the property. We appreciate your business and hope you have another opportunity to stay with us again in the near future.

"Never Disappoints"

5
User 02/06/2019

I stay here at least twice a month. Dependable, high quality service! Justin is a pleasure to see every time I stay! The rooms are clean and meet my business needs. Wifi is fast-the business center is convenient-breakfast has many choices.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We appreciate your business and hope to continue providing excellent service and accommodations. I'll make sure to pass along your praise for Front Desk Associate Justin. We look forward to seeing you again in the near future. Diane

"Disappointed, but it was at least clean."

2
User 05/05/2019

Cleaning and kitchen staff were great. Breakfast lacked options for diabetics who are dairy and meat-free. Check in took 20 minutes because their system was not working and the lady at the front desk was new. Lastly, I had 3 pending charges for 3 separate rooms when I had only reserved 1 room. Staff acknowledged the mistake, but were unable to remove the pending charges for 2 days. That was ~$600.00 of our funds we could not access and we had to eat the snacks we brought with us; meaning we could not buy dinner or lunch. I let staff know this and all they did was apologize. This really impacted our trip especially since my partner is a type 1 diabetic. I believe something could have been offered to us to make up for the fact that we could eat actual food for 2 days (other than the complimentary breakfast).

BWPlusWenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. I'm very sorry there were issues during your check-in process. I will be looking into this as I'm unsure how one reservation was tripled and to boot the authorizations held monies you weren't able to access. Please contact me with your reservation information so I can look into this further. I don't want a repeat of this issue. My email address is: gm.bwen@bhghotels.com.

"very nice hotel"

5
Companion15939139695, Oak Harbor, Washington 03/05/2019

this is a nice hotel. property was clean, room was clean. service was prompt and friendly. enjoyed the breakfast. check in and out went smoothly. we stayed on a week day/ night so i can't comment on weekend busy times.

BWPlusWenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
We're so glad you enjoyed your stay and we look forward to you returning in the near future. Thank you for your business.

"Clean and Comfortable"

5
User 02/05/2019

Very friendly staff and the room was clean and comfortable. I have nothing negative to say, I only spent 1 night there on a business trip but everything was great. Coffee maker in the room was a plus!

BWPlusWenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for staying with us. I'll pass along your kind comments about your stay with the staff. We appreciate your business.

"Terrible"

1
Scenic23079187290, Wenatchee, Washington 14/04/2019

The second night we stayed at the best western plus we found ants crawling on the floor we told the front desk and they sprayed around the ants and said housekeeping would come in and deep clean and change the bedding and everything the next day but never changed anything. Throughout the rest of our stay we continued to find ants all over the toilet, bathroom area and even in the bed. They finally changed us rooms on the last night of our stay and gave us a slight discount. I do not recommend best western plus.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I'm sorry you experienced a problem with ants while staying with us. We find that ants follow the crumbs and our staff went in and shampooed the carpets and deep cleaned the tile floors. We hope you give us another opportunity to overcome this issue and provide you with a relaxing and enjoyable stay. Diane

"Best western wenatachee"

4
GoPlaces11234130358, Provo, Utah 05/04/2019

This best western was recently remodeled and is nice. Rooms are pretty typical. Hot tub hours are from 7:00 am to 10:00 pm. Their breakfast was pretty awesome. Lots of families and very family friendly atmosphere.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We value your business and hope you have another opportunity to stay with us again. I'm happy you enjoyed the breakfast and the newly remodeled property. Thank you for your business.

"And more for my 2018 poor review"

1
robynd179, Beaverton, Oregon 19/03/2019

I wrote my last review of this place too soon! The morning that I was checking out, I woke up to the sound of lots of dripping water - I looked in the bathroom and water was coming through a crack in the ceiling at a steady pace. I called the front desk - they told me to get a bucket to put under the leak- what? I asked where I should look for a bucket (!). They suggested the ice bucket in the room - it would have overflowed in less than a minute. They really couldn't have cared less. The bathroom was flooded and unusable unless you wanted a cold shower from the ceiling. That was the last straw - I called their corporate number and filed a formal complaint.

BWPlusWenatchee, Regional Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. I see your stay was last spring during our remodeling indicated by the comments you made in May 2018. I'm happy to report that since then the remodeling has been completed and we've change flags and management as of September 2018. I hope you give us an opportunity to show you true hospitality by staying with the newly remodeled Best Western Plus. Krystie

"How Rude!"

3
Carol W, Edmonds, Washington 06/03/2019

I would've enjoyed my weekend at this hotel more if it weren't for one rude staff member working the late shift. I couldn't get into my hotel room — it had been snowing — so I went back downstairs to see if I could get replacement key cards. The young woman working the counter was busy with a pizza delivery guy, which is fine, but then when she turned to me, it was major attitude — like I was the one inconveniencing her. After giving me attitude and a lecture about key cards not working when it's cold & stored near magnetic credit cards (she could've been nicer about it), I went up to my room. I had to call back down to the front desk for a wake-up call. The same young woman with the same apathetic attitude. She yeah-yeahed me, even though I thanked her. I guess she was too busy to make a notation because I never received the wake-up call for 8 a.m. The other staff members, however, were exceptionally friendly, warm, and efficient. Also, it's fairly noisy at night with guests banging around and our fridge making weird sounds. But the location is very convenient and the hotel does have the usual amenities. It only takes one person to sour an otherwise good trip.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. I'm very sorry that a staff member disrupted your stay. Please know that this matter has been addressed and hopefully resolved from happening to any other guest. I realize the damage is done; however, I do hope that you give us another opportunity to provide you with superior service and accommodations. We appreciate your business. Diane

"Stay Somewhere Else"

1
User 25/02/2019

I would give this hotel a zero if I could. We stayed for several days and each day got worse. They checked us into a dirty room; ran out of pool towels then room towels; no management on-site; no one to enforce pool rules when small children left alone without supervision; cleaners didn't clean the room the following day; tried for 5 days after we left to speak to management - finally did and they said they'd get back to us-they didn't. Plenty of other hotels to stay in - so next time we will stay somewhere else.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. After speaking to you, I found that the FD Agent immediately placed you in another room due to the error. Furthermore, the hotel was full of guests during this particular weekend and there is no way to monitor a pool full of children and adults and know that any particular child is not accompanied with an adult. Finally, we are a limited service hotel and do not provide 24 hour housekeeping. When our housekeepers have finished their assignments they leave and any "do not disturb" rooms, regardless of whether the sign is removed after their departure or not, is left for the next day. I'm truly sorry you are unhappy and want nothing more than to turn this into a positive experience; however, your social media slander campaign speaks volumes. Diane

"Poorly managed. No clean sheets/towels!"

2
allic29, Seattle, Washington 19/02/2019

Pros: This hotel appears newly renovated and nicely appointed. It seemed clean, though possibly only because everything was fairly new when we visited (Feb 2019). It has an indoor pool and hot tub and a workout room with newer equipment in excellent condition. Close to downtown Wenatchee. Basic breakfast. Overall seemed nice. Cons: Had to wait 30 minutes to check in, despite arriving after check in time (4pm). It was a busy holiday weekend, so maybe expected. Front desk staff seemed overwhelmed and inexperienced. Booked a room for a family of 4; room had a King bed and a pull out (full size) couch. No problem; kids can sleep on a pull out. Opened bed and there were no sheets. Nothing in room. Called front desk and they said they'd bring some (they didn't) Went down to front desk (8pm at this point) and found front desk empty. A queue of people were forming looking for help. 20 minutes later I located the front desk person somewhere else in the hotel (on the phone). Front desk person gave me damp (possibly dirty?) quilts and told me to make the bed up with those as there were no sheets (she was also pulling damp towels out of laundry to give to people asking for towels). I was not willing to make bed up with wet quilts. After almost an hour of excuses, she finally took me to an empty room to strip the (hopefully clean) sheets off the made up bed in there. Overall it was the most dysfunctional hotel customer service experience I've encountered in the US. If you expect sheets or towels at hotels, avoid this place. Also made me question if they were even washing/changing linens regularly at all. Will not return. This review is for Best Western Plus at 815 N Wenatchee Ave

BWPlusWenatchee, Public Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We are looking into all the issues you encountered during your stay. This is completely unacceptable and has propelled us into some management changes. I sincerely hope that you will give us another opportunity to provide you with exceptional service and a relaxing and comfortable stay. Diane A. Alderson

"Very little sound barrier between rooms"

2
User 11/02/2019

I was kept awake most of the night due to being able to hear the next rooms conversation almost word for word through the wall until the morning hours. There is no noise barrier between the walls. The bed and pillows were very comfortable though.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your comments. We're very sorry your sleep was interrupted by the guests next door. We're working hard to remedy this problem especially with rooms that have connecting doors to the next room.

"Could not sleep"

3
AnkurJa, Olympia, Washington 10/02/2019

Stayed there for a night as could not get any space in Leavenworth. It's short 30 mins drive from downtown leavenworth. Hotel is nicely located near the downtown and lake area. No complaints other than the sleep quality (which matters the most I believe, after the tiring day in leavenworth). I could not sleep the whole night due to noise made by bed, take a little turn and you would wake up with the noise.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I'm very sorry your sleep was interrupted. We appreciate your comments and will try to track down which room this occurred in to eliminate this issue for future guests.

"Good services a"

4
Flyer48188295817, Tacoma, Washington 09/02/2019

Staff made me extremely uncomfortable when I brought pizza back threw the lobby, asking for my food. This is not what I expect from staff when I am staying in their place of work. It was awkward and honestly I avoided the lobby the rest of the time as to not have to deal with it again.

BWPlusWenatchee, Guest Relations Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for reporting this incident. We will address this with the staff and eliminate this from happening again. It appears that what was intended as friendly banter was perceived as a legitimate request. Please accept our apologies and know that this practice will not continue. We want the Front Desk to be a go to destination for assistance and not a place to avoid.

"Questionable"

3
SYPaters, Penticton, Canada 09/02/2019

My wife and I visit Wenatchee before Christmas annually. Best Western had a promo on where you could use their Rewards program at 10000 points per night. As we had accumulated enough points for 2 nights we chose this hotel. The Best Western Plus hotels that I have stayed at are usually fairly upscale in amenities compared to theif regular branded hotels. It is located in downtown Wenatchee. Access is fairly easy. On arrival we were met by the friendly check in staff. We confirmed our stay was going to cost us only our points. As per any hotel stay we had to provide our credit card for incidental/security charges. We asked for a quiet room and located it on the second floor. That night a construction crew moved in. The walls are not that thick so we had to endure two buddies talking loudly for most of the night. They finally shut it down very early next morning. A few hours later they were up and at it, getting ready for work. So much for a quiet room. The same event occurred the next night, but not to the degree of visiting. While it appeared that the hotel was not full, it puzzled me why they would put a construction crew in the middle of an area where a guest had specifically asked for quiet. This was brought to attention of the hotel. The breakfast is decent, with the usual items, waffles, eggs, toast, yogurt etc. The location was ending what appeared to be a re-Branding of the hotel. The pool was closed. Workers were painting so there was the expected odours. The staff work very hard at this hotel to meet the needs of their guests. On check out, we were assured our stay was covered by our points. Our final bill showed a $0 balance. A month after our stay while reviewing our credit card statement, I noticed that this hotel had charged us for a night. I contacted the hotel direct and was assured the matter would be referred to the manager. After a few days, I made a follow up call to the hotel where I spoke to a very friendly clerk. He confirmed the charge to our credit card was indeed the hotels mistake and that a refund would be applied to our credit card. After 3 weeks passed and no refund, Best Western Corporate was contacted and finally a refund was received. One would think that if a guest is going to receive a refund for a hotel billing error, it would be expedited. Unfortunately we still incurred charges for trying to get our money back in the form of international long distance charges and then the charge refund difference in the currency exchange rate. While a relatively small amount, it was the fact that the overcharge shouldn't have occurred in the first place. I think this speaks to the customer service values of this particular location. Be sure to check your charges on your credit when visiting this location. Keep all your hotel receipts for a long time after your stay. You might need them to validate your claims if any. Try to establish if the area where your room is, is indeed going to be quiet for your stay. Another nice looking Best Western is a few blocks away and should at least be considered before booking this location. While not a "Plus" location, sometimes less is more.

"Pretty Great Overall"

4
ARSaltman, Seattle, Washington 13/01/2019

My husband and I stayed here after doing a day trip to Leavenworth. We had booked early and let the front desk know we planned to be in for a late check-in.They noted this then asked what view we wanted! My husband said the best one. Well, we didn't arrive late, and went to check in. As we expected, the room wasn't ready yet but they told us we could use the pool while we waited if we wanted to. We didn't, so we went to the mall for a bit then returned and checked in without issue. All of the staff was extremely lovely and we even had a welcome note from the housekeeping staff welcoming us to the room. It was colorful, handwritten, and has stickers on it for decoration! Really a nice touch! The room did have a great view as we expected. Picture below. It was also very clean and stylish. The linens were clean though the thermal blanket did have a decent amount of hair on it from other people. Not a ton and certainly not disgusting. I can tell the blanket really grabs on to hair so just be warned of that if it is something that bothers you. It is sandwiched between the top cover and your sheet so skin contact isn't a big concern. Also, no crawlies anywhere is sight and everything was well dusted. The TV was nice and big, the fridge was a good size, and the carpet was spotless. The only problem I had with the room was the mattress. It was uncomfortable for my hubby and I. We are both side sleepers and the mattress is a firm spring mattress with a rather thin pillow top. Just not great for side sleeping. Stoma h and back sleeping is fine. Finally, we did spend some time in the pool and hot tube and I have no complaints about that.

"Great experience "

5
heyiknowyou, Puyallup, Washington 06/01/2019

We recently took a trip to Leavenworth when we do we stay in one natchy rates are a little bit better and you get more for what you pay for. This location was newly remodeled and was very cozy. I feel like they may have been understaffed however the staff they did have was warm and welcoming. We had multiple rooms and they were able to accommodate side-by-side. The swimming pool didn't get updated and it did seem pretty full but the kids had a great time period the breakfast gets packed however biscuits and gravy a hot waffle eggs and sausage you can't complain. Will deathly be returning to this location.

BWPlusWenatchee, Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
heyiknowyou, Thank you for taking the time to let me know how your recent stay was. I am so glad that you enjoyed your time with us and I hope that you will be back again soon.

"Worst experience ever"

1
User 03/01/2019

Worst experience ever. The room was never cleaned up after the previous guests. They didn't even change bedding and sheets. Toilet was dirty. Had to call them to clean. Later found out that sheets wasn't changed! They ended up moving us to another room.

BWPlusWenatchee, Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I am so sorry that this was your experience with us and you had to call to have the situation rectified. I have spoken with housekeeping and the front desk to ensure that this does not happen again. I hope that if you ever find yourself in Wenatchee again you will give us another try

"Exceeded expectation for the price"

4
User 28/12/2018

Great little hotel with a lot of amenities. Inexpensive and a convenient easy access location. Friendly and informational staff. Breakfast is VERY crowded so get there early or come at the end, the seating is limited and if you have children it's very hard to carry the plates and drinks back to the room.

BWPlusWenatchee, Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
I am so glad that you enjoyed your visit with us and that the staff was friendly and informational. I hope you will be back again to visit us soon.

"Slow check in"

3
Cruiser13235622786, Otis Orchards, Washington 28/12/2018

I had to wait 40 minutes for my reserved room. That was bad to have my family and I wait. Especially at night. Once in, the hotel was fine although breakfast was cramped. The facilities were otherwise cleanly.

BWPlusWenatchee, General Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
Thank you for your feedback. I am working with the team to ensure that they have the proper training to ensure that check ins run smooth and go at an acceptable pace. I am glad you enjoyed your stay other than that. Please visit us again soon.

"Fire alarm went off 8 times during the night"

1
H4428POtomp, Seattle, Washington 25/12/2018

What else do you need to know? Horribly mismanaged. I felt like I was in a torture chamber. We spent an hour outside only to come back in to the alarm going 7 MORE TIMES over the next few hours. Never mind the dentist rubber bands on the floor, the hair that wasn't cleaned up and no tissue in the room. Should have known when we showed up at 5PM and there were no rooms clean and ready. Best Western in Wenatchee is a joke! Stay so where else!!!

BWPlusWenatchee, Manager at Best Western Plus Wenatchee Downtown Hotel, responded to this review
H4428POtomp, Thank you for your feedback on your stay with us at the Best Western Plus Wenatchee. I am so sorry to hear that you experienced so many problems while you were visiting us here in Wenatchee. We are under new ownership and have just undergone a remodel changing us into a Best Western with that there have been some bumps in the road and I apologize that you and your family experienced that. That is not how we like to operate. The ownership and team here strive to make every guest feel welcome and appreciated while they are away from home. We have made staffing changes including additional training and bringing on additional team members to prevent this from happening in the future. I hope that you and your family enjoyed your trip otherwise and that down the road you might visit us again and give our new ownership and team the chance to show you that we value all of our guests and want to make sure that you enjoy your time with us.

"Helpful Staff"

5
R5152PCkimf, Post Falls, United States 09/11/2018

I forgot the plug for my phone charger one day and the second day I lost my phone. The staff was extremely helpful in both cases. I was able to get a plug near by. They helped with phone calls so I could track down a coworker to get my phone back. The only unfortunate part of it was that the place booked up before my coworker could also get a room. The staff is very friendly and helpful. I enjoyed the pool and hot tub. Breakfast was standard fair of most hotels, but they out of several things on my second day fairly early. I would stay again.

"Thoughtful and helpful staff with clean rooms"

5
N2689BOjackiel, Wenatchee, United States 07/11/2018

I booked a room for myself and my 95 year old mother. I asked for a first floor room since there is no elevator. They said they'd try their best. When we got there we had a first level floor room that was near a door that we could park our car near. The breakfast offered was very good and had a good variety. Room seemed very clean.

"Excellent!"

5
Corrib, Poole,UK 06/11/2018

Great overnight stay at this very well situated hotel. Lovely updated room with all amenities. Reception very friendly and informative. Breakfast was very nice. Seemed to be quite popular with groups. Very good value.

"Decent room, hotel being updated"

4
EmilyandJason, Castle Rock, Washington 02/11/2018

The room was standard and comfortable. I was there on business with my mother and daughter in tow. The hotel is close enough to shopping and food with a short drive or a little longer walk. The hotel is being updated, I forgot to take pictures but the lobby is modern and the breakfast is pretty standard. My daughter got the stomach flu the last night and the staff was helpful and sympathetic. All in all I would definitely stay there again.

"Concert night "

4
Bob L, Duvall, Washington 02/10/2018

We stayed the night here after a concert at the Gorge and found it very nice and clean. The front desk folks were very friendly and helpful. The room was extremely clean and well equipped. Breakfast was great but they did run out of eggs. The staff worked quickly to refill them but by that time we had decided on something else to eat. My biggest issue was that after returning late at night from the concert there was absolutely no parking. There were a few trailers parked in the lot taking up several spaces and construction equipment taking up the few remaining other spaces. Overall, this was a great stay for the price.

"Sweetest front desk"

5
wrose337, Seattle, Washington 20/09/2018

I recently stayed at the Comfort Inn, which is now a Best Western Plus. I came checked in late(around midnight) and was greeted by the sweetest girl named Elizabeth at the front desk. She had the best attitude and a sweet smile, especially for it being so late and had an answer for all my annoying questions. She made my stay enjoyable. I would definitely stay again.

"Nice Clean Hotel"

4
Illarius, Perth, Australia 28/08/2018

We arrived looking for the Comfort Hotel but thought the GPS had the wrong location. The signage was for a Best Western. Apparently we were told they are in the process of changing names. Hey Choice get your act together and let your clients know. Overall the rooms were clean and service was good. Nice breakfast was supplied. No complaints other than name change and would recommend.

"They are changing to Best Western"

5
sg107e, Morgantown, West Virginia 06/08/2018

Great hotel, called and chang3 a reservation because we were getting to Coast faster. They switched our reservation from Monday night to Sunday night. Checkin was great, room was new so no complaints. Would recommend anyone in area. Mexican Restaurant across was great also

"Comfortable Yet Noisy"

4
BNeibert, Monroe, Washington 29/07/2018

Mel called the Best Western Plus: Rooms are clean and comfortable and the buffet breakfast is ample, however, noise carries through this hotel as though you're standing next to where it's coming from. If you are a light sleeper ask for the top floor.

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