Best Western Rewards
Ein unvergessliches Hotelerlebnis
Ein unvergessliches Hotelerlebnis
Ihre Buchung
Neu! Bezahlen Sie Ihre Aufenthalte in 3 Raten OHNE GEBÜHREN ab 150€ Mehr erfahren
Neu! Bezahlen Sie Ihre Aufenthalte in 3 Raten OHNE GEBÜHREN ab 150€ Mehr erfahren
Wählen Sie beim Bezahlen Ihres Aufenthalts die Klarna-Option ?Zahlung in 3 Raten OHNE GEBÜHREN?. Die Zahlung in 3 Raten ohne Gebühren gilt nur für Online-Tarife, die nicht stornierbar und nicht erstattungsfähig sind.
Unser engagierter Vertriebsservice für Geschäfts- und Freizeitgruppen steht Ihnen zur Verfügung.
Great hotel. Everything was perfect and clean. Showers were hot and prestine. Most 5🌟 hotel don't do as good of a job as this hotel.
Stay at Best Western Texas City the room we had air conditioner was not working and the room was hot and humid. They bought a fan but didnt help. No one came to fix the problem. Was miserable all night.
Dear Guest, We have noted your concerns regarding the air conditioner not working, the room being hot and humid, and the response to the issue. We will review these with the appropriate teams to improve guest comfort and maintenance. We welcome you to visit our hotel once again. Sincerely, Hotel Manager
We had a late checkin and Kara was so polite and friendly. She advised us of what restaurant were still available for us to eat at and she made sure we had enough blankets and pillows (we had a pull out couch in the room) Breakfast was good and had a nice selection. Room was clean. Came for a cruise and will definitely be booking here again next time we are in the area.
Dear Guest, We are delighted to hear you had no complaints and that Kara went above and beyond during your stay, assisting with check-in, breakfast, and room comfort. It is wonderful to know the room was clean and the breakfast selection was satisfying. We look forward to welcoming you back on your next cruise visit. Sincerely, Hotel Manager
Susan the manger don't have hospitality .. I been living at the hotel about 5 months due to work , I'm from LA ,but today she didn't want give me weekly rate price she wanted me to pay more for some reason , I already had paid the weekly rate soo unprofessional & its it to be very inconvenience for me
I understand you are disappointed during your recent stay, although we do not like fabrication online, you were not here for 5 months prior to your stay, and the weekly rate is offered by hotel and can be offered whenever the hotel wishes, so any further communication on this matter please call me directly!
friendly staff, super breakfast
Within 30 mins of Galveston Seawall and Less than 10mins from Outlet Mall. EASY Access to 45 and within minutes of resturants, Walmart and Target. The hotel looks to be having repairs done which definitely is a positive. The room we were in was clean and good. Staff attentive to request for room change request do to missing remote for TV. And hotel was priced well in comparison to other hotels in the area. Only disappointment was the hotel wouldn't price match lower price found hours after booking.
Dear Guest, Thank you for your stay. We are pleased to hear you enjoyed the convenient location, clean room, attentive staff, and overall value. It is great to know our ongoing improvements made a positive impression. We have noted your comment regarding pricing and will review it with our team. We look forward to welcoming you back again soon. Sincerely, Hotel Manager
We stayed here February 13, 2026 prior to our cruise. Staff were very friendly and helpful. Our room was clean and smelled wonderful. Breakfast was good. We will be staying here again in October for our next cruise!
Dear Guest, Thank you for your wonderful review! We are delighted to hear that you had a nice stay before your cruise and that our staff made a positive impression. We're glad you enjoyed the clean room, pleasant scent, and breakfast. We look forward to welcoming you back in October for your next cruise! Sincerely, Hotel Manager
We recently stayed one night at this BW in TX City to catch our cruise ship out of Galveston the next day. The person at the desk was not very friendly nor welcoming. The entrance area looked really nice, like in the picture on their website. Our room looked clean at first glance, but it was not. I found a large hairball next to the TV stand, corners were not swept or mopped. The bathroom was not clean either. The bathtub needed to be replaced or at least refurbished, floors were cleaned in the center part only. The breakfast was poor, even the setting on the waffle maker was wrong and they came out undercooked. We stuck to eating yoghurt and a banana to be safe. Needless to say that we will not stay there again!!
Thank you for sharing your feedback. We appreciate your comments about the check-in process and apologize for any concerns regarding your room conditions. Your comfort and satisfaction are important to us, and we are truly sorry for the issues you encountered, such as the cleanliness of the floors, the breakfast experience. We will be addressing these matters with our team to ensure that future guests do not face similar problems. We hope you'll consider staying with us again to experience improvements.
Front desk got us 2 rooms ready super quick even though we arrived several hours before check in after driving 10 hours. Very soft beds, centrally located, friendly staff, great experience.
Dear Guest, We are so glad our front desk team could accommodate your early arrival and provide a warm welcome after your long drive. It is great to know you enjoyed the soft beds, convenient location, and friendly service. We truly appreciate your kind words and look forward to your next visit. Sincerely, Hotel Manager
The Good: Clean room Spacious In room coffee maker Large tv Pool Free breakfast EV Charging (Not Free) Business center to print boarding passes Nearby restaurants The Bad: TV was misaligned on its base stand it may tilt off if not corrected Window curtains misaligned
Hello Guest , Thanks for your stay at our property. I have taken note of your feedback talking about what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience. Sincerely, Hotel Manager.
Terrible and greedy! Arrived with a confirmation number and were told we didn't have a room. I immediately called Expedia and listened to the manager tell the representative that he had a room for $196 but would not honor our $96 room. Shame on you Best Western!!
Dear Tamara, We're truly sorry to hear about the frustration you encountered with your reservation. It's disappointing to learn that you were not accommodated as expected, and we understand how upsetting it must have been. We strive to provide fair and reliable service, and it's disheartening to hear that this was not your experience. We will be addressing this matter with our management team to ensure that future guests receive the service and transparency they deserve. We appreciate your feedback and hope you'll consider giving us another chance in the future. Sincerely, Hotel Manager
We stayed at this hotel for 1 night. At check-in, the manager asked to see our confirmation email, recorded the booking PIN, and wrote a 10/10 review on another well-known website on our behalf. In our review, we wanted to report dirty floors in the room, rotten eggs in omelets and waffles, a broken air conditioner, a terrible smell, and very thin blankets in a cold room. At breakfast, the chairs were on the tables and none of the staff helped.
Dear Guest, Thank you for sharing your feedback. We appreciate your comments about the check-in process and apologize for any concerns regarding your room conditions. Your comfort and satisfaction are important to us, and we are truly sorry for the issues you encountered, such as the cleanliness of the floors, the breakfast experience, and the issues with the air conditioner. We will be addressing these matters with our team to ensure that future guests do not face similar problems. We hope you'll consider staying with us again to experience improvements. Sincerely, Hotel Manager
Our group was going on a cruise! All of the staff was very helpful. It was a great way to start the cruise. It was a great experience that we will remember for the next cruise. There was an excellent restaurant that we walked to for dinner the night before our cruise!
Hi Wander05014694097, Thank you for your fantastic review! We're happy to hear that our staff was helpful and that you had a great start to your cruise experience. It's wonderful that you enjoyed a nice dinner at the nearby restaurant as well. We appreciate your kind words and are thrilled to know you'll remember this experience for your next cruise. We look forward to welcoming you back for another enjoyable stay!
The room was beautiful. The entry to the hotel lobby is beautiful. I didn't have enough towels (only 1 set). I had to get more. Breakfast was good. Several of us were there for a wedding. It was a great hotel. The pool is inviting. No carpet in the rooms, wooden floors, that was a nice touch!
Dear Sherrill, Thank you for the stay and the compliments. It is very nice to see your amazing comment about our hotel.Our team is really delighted with your appreciation.It's our privilege to have guests like you, who are the real ambassadors for our hotel.We are really excited to welcome you again. Sincerely, Hotel Manager
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