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Vorteilscode

Best Western Plus Emerald Isle Hotel, Sidney

4.0/5  - basé sur 444 notations.
2306 Beacon Avenue, V8L 1X2, Sidney, Canada - Karte ansehen
Best Western Plus Emerald Isle Hotel - Außenansicht Das Best Western Plus Emerald Isle Hotel ist ideal in Sidney Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Best Western Plus Emerald Isle Hotel befindet sich im Süden von Vancouver Island an der Westküste von Kanada! Unternehmen Sie eine entspannende Fahrt mit der Fähre von Vancouver, B. C. oder Anacortes, Washington, und Sie erreichen Sidney-by-the-Sea in nur anderthalb Stunden. Der internationale Flughafen ist ebenfalls nur 10 Minuten entfernt. Unser Hotel mit 64 Zimmern liegt nur 32 km nördlich von Victoria, der Hauptstadt von British Columbia, und der internationale Flughafen von Victoria, BC, der Fährhafen von BC Ferries und der Fährhafen in Anacortes liegen nur wenige Minuten entfernt. Ebenfalls in der Nähe befinden sich Butchart Gardens, Schmetterlingsgärten, das Shaw Ocean Discovery Center, das renommierte Mary Winspear Centre und fantastische Möglichkeiten zur Walbeobachtung. Viele Ökobauernhöfe, Weinkellereien, hervorragende Golfplätze sowie großartige Möglichkeiten zum Sportfischen, Kajakfahren und Wandern liegen ebenfalls nicht weit entfernt. Wir sind ein haustierfreundliches Nichtraucherhotel mit zahlreichen kostenlosen Parkplätzen. Wir bieten kostenloses drahtloses Internet, eine Tageszeitung, eine Kaffeemaschine von Keurig® in jedem Zimmer sowie einen Fitnessraum. Alle Zimmer sind komplett klimatisiert und schön eingerichtet mit Teppichen und modernen Möbeln. Zur Auswahl stehen Zimmer mit voll ausgestatteter Küche, Kingsize- oder Queensize-Betten oder mit separatem Schlafzimmer. Das angrenzende Familienrestaurant „Smitty's“ ist täglich bis 17:00 Uhr geöffnet. Sidney ist bekannt für Eleganz und kleinstädtischen Charme. Dies ist der perfekte Ort, um dem Trubel der Großstadt zu entfliehen. Schlendern Sie die Beacon Avenue entlang, vorbei an zahlreichen Einkaufsmöglichkeiten und Restaurants. Im Sommer zieht der „Sidney Market“ amDonnerstagabend Einheimische und Besucher aus Victoria und umliegenden Ortschaften an. Besuchen Sie uns – ganz gleich, ob Sie eine Geschäftsreise, einen Familienausflug oder einen längeren Wintersportaufenthalt planen oder nur ein paar Tage Auszeit benötigen.

Best Western Plus

Emerald Isle Hotel

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Klimaanlage
    Klimaanlage
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2018
GreenLeader Bronze
 
Gebildet aus de 444 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
194
Sehr gut
162
Befriedigend
68
Mangelhaft
13
Ungenügend
7
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
19
Alleinreisende Alleinreisende
35
Familie Familie
125
Geschäftlich Geschäftlich
45
Geschäfts-<br>reisende Geschäfts-
reisende
84
Geschäftsleute Geschäftsleute
56
Geschäftsreisende Geschäftsreisende
64
Paare Paare
158
Reisen mit Freunden Reisen mit Freunden
26
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Excellent hotel, close to their downtown"

5
02/10/2018

Excellent hotel, friendly staff, pets allowed. Very clean rooms. upgraded with updated furniture. Very modern and yet very cozy. Special area to let your dogs out at the front of the building. Close to the downtown shoppes.

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello 891yvonnel, Our staff and I appreciate and thank you for taking the time to write this amazing review. We are thrilled that you enjoyed your stay with us. We hope to see you again soon!

"Best Western Emerald Isle"

4
19/09/2018

I stayed 15 years ago, and because I had such a good experience, my husband & I came back. We had a very good evening here. The room was clean, the bed comfortable, and the hotel offers everyone a 25% coupon good towards breakfast at the restaurant next door to the hotel. The food was good too. We would definitely come back!

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello Diane W, Thank you for returning to Best Western Plus Emerald Isle. We are thrilled you enjoyed your stay with us. We look forward to seeing you again soon!

"Comfortable Stop While Traveling"

4
15/09/2018

Comfortable rooms that are nicely decorated. Close to the airport however, the noise from the airport is able to be heard from the rooms. Easy access to grocery stores and cafes all around. Great location to catch ferries to/from Vancouver.

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello snogrl23, Thanks for your great review! We are glad you enjoyed your stay. We hope to see you again!

"Friendly staff and large, clean rooms."

5
04/09/2018

Front desk staff is so friendly and welcoming. Room was extremely clean, large, and nice fluffy towels. Outdoor parking. Lovely flowers. Attached to a restaurant where service and food was great. There is a pub about a block up the street (by the Chevron) which is really good for dinner too.

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello Leslie, Thanks for your wonderful review!. We are glad you had an enjoyable stay! We hope to see you again soon.

"Great stay"

4
04/09/2018

The hotel is clean and staff was friendly. Central location...felt the cost was a little high but it was summer. The hotel gives you a voucher for 25% for the attached restaurant Smitty's. Bathrooms were a little on the small side

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello NicolleBC, Thank you for your rating and review. Our rates are definitely higher during the summer season. We are pleased you enjoyed your stay and hope you will stay with us again soon!

"Clean, convenient location"

4
01/09/2018

Offers a 25% discount at attached Smittys Restaurant. Good sized rooms, small bathroom. Staff were friendly and welcoming. One night for three adults including taxes around $300 several restaurants and grocery shopping within an easy walk.

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello Deevaluator, Thanks for your review, we are so happy you enjoyed your stay at our hotel!

"1 night"

3
23/08/2018

Off of ferry - one of last rooms available - pricey Redone throughout and clean and very functional. Choice of pillows. Easy access and parking. Adjacent restaurant with discount given for breakfast Close to main part of quaint downtown

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello Stewart, Thank you for your review. Due to the summer season, rates are based on availability. We hope you enjoyed your stay with us. If you have any further questions, please do not hesitate to reach out to us directly at the hotel.

"Renovated. Most comfortable beds ever + 5 minutes from the airport"

4
10/08/2018

We spent our last night at the hotel and I had the best night's sleep of our two week vacation. We had a suite and a massive and extremely comfortable king size bed. Our daughters had a queen-size bed each and were very happy. A very peaceful hotel which is so close to so many popular restaurants, speciality shops and the water front. I would definitely stay here again. Thank you.

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello katzabander, On behalf of the entire staff, thank you for your wonderful review! We are delighted to know you had the best night's sleep at our hotel. We hope you come visit us again soon!

"Vacation stopover on Vancouver Island transiting plane to BC Ferry at Swartz Bay"

5
27/07/2018

This motel is conveniently located five minutes from Victoria Airport and five minutes to Swartz Bay. It was clean with nice furnishings, linens, bath amenities. Breakfast at Smittys next door was great and 20% hotel discount. We stayed on the outbound portion of our trip in their Killarney Suite rooms with living room, tv in both rooms, microwave, refrigerator and Keurig Coffeemaker. On return we had same level of quality in a standard room without sitting room. Located on the main street in Sidney with stores, shops,restaurants and just a few blocks to walk to the beautiful Sidney Pier and restaurants. Close to Butchart gardens, maybe 15 minutes away by car. Highly recommend for a short stay while traveling.

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello 2JRo, Thanks for your excellent review and ratings! We are pleased to know you had a memorable and enjoyable stay at Best Western Plus Emeralds Isle in Sidney, BC. We hope to see you again soon!

"Super Friendly Staff Spacious Rooms - Breakfast? "

4
25/07/2018

Stayed at the B.W. due to an early morning flight out of Victoria. Was very impressed with the front lobby staff at check in , they were both funny and helpful. Lots of parking, spacious room which was clean and tidy. The hotel is also a quick walk from the waterfront which is handy. Draw back - breakfast is not served (at least not early in the am).

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello Jen, Thank you for your wonderful review. We are pleased to know that you enjoyed your stay as well found our front desk staff funny and helpful! Smitty's restaurant opens at 7am and as a hotel guest you receive 25% off the regular breakfast menu. If you are leaving before 7am, our front desk team will offer you a "grab and go" bag with some goodies as there are not many places open early in the morning. Thank you again for staying with us and we hope to see you again soon!

"Butchart Gardens"

4
17/07/2018

Rooms has been recently updated/remodeled. Only complaint we had was with a clerk named Natasha. Not too professional. Acted like a simple was request was too burdensome(towels). Not related to hotel. But if anyone needs to find a currency exchange without an airport visit. There is a CIBC bank in shopping mall across from hotel that will honor currency exchange

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello hot4teacher63, Thanks for your rating and review. I'm very sorry that you felt our desk agent was not professional. Our management team will review and re-train our front desk team. Thank you for staying with us and we hope to see you again.

"Nice hotel, very fast internet, but too bad breakfast isn't included!"

4
05/07/2018

We stayed here after arriving from the last ferry of the day. Location was easy to find. I requested a recent refurbished room and that request was honoured as the bathroom appeared to be new. I liked how there was a separate sink outside the bathroom. The "fresh remote" cover was a nice touch. The hotel's internet was also really fast. The stay could have been better if the hotel provided breakfast. We were given a discount coupon for the Smitty's restaurant next door. However, we just walked down the street and ate at McDonalds.

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello mintchoco, Thank you for choosing to stay with us. We are pleased to know you enjoyed your stay. We hope to see you again soon!

"Got everything you need."

4
04/07/2018

A place that keeps it simple and meets a business traveller's needs. I was there only on a short trip so I can't speak too much about extra amenities but it was clean and my stay was comfortable. Also, good location as it's pretty close, yet quiet, to the main road and not far from the water.

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello Jon, Thank you for your feedback! I am pleased to know you had a pleasant stay with us. We look forward to having you stay with us again soon!

"Just OK!"

3
10/06/2018

Terrible traffic from Victoria to this place! Lobby under construction and no restrooms off the lobby! The annex is new and clean but just another motel. It's a shame when the remodel could have so much better! The Resturant next door is a Denny's in Canada....the plastic menu is about like the food...medicore! All in all I wish it was a better experience!

BW Plus Emerald... M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello Patpett, We appreciate you taking the time to review our hotel and restaurant. We are currently in the finishing stages of renovations in the lobby as well as the new lobby restroom which is located around the corner; we direct our guests to use the Smitty's restroom until the renovations are complete. Smitty's restaurant is a local favourite and it is unfortunate to hear that you did not enjoy your meal. I apologize that your stay was not a great experience. Our staff takes pride in providing the best service to all of our guests. We will use your feedback to ensure future guests do not have the same experience. Sincerely,

"Convenient Motel Close to Airport"

3
28/05/2018

This was a decent place to stay for 2 nights. We stayed the night before a road trip to Tofino and then stayed the night before we flew home. It has been recently remodeled and rooms are clean. The bathroom has only a toilet and tub/shower and 2 sinks located outside the bathroom. No hooks by the sinks to hand toiletry bags. The a/c kept shutting off in the night and the room got very hot. We had issues checking out, changed method of payment and was charged twice. Had to return to have it fixed. Ok for a short stay in Sidney.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hello mms481120, Thank you for your review. On behalf of our team, we would like to apologize for the inconveniences during your stay. We will review your concerns with our maintenance and front desk team to ensure these issues do not happen again for all future guests. We hope you consider staying with us again in the near future.

"Convenient hotel to BC Ferry terminal"

5
21/05/2018

Stayed overnight on our way to Vancouver. Recently renovated room with great new bathroom with 2 separate sinks made it very easy for 2 women to get ready at the same time! Very comfortable room and bed. Hotel had gym and complimentary breakfast that we missed because we had to leave to get early ferry. Would recommend and would stay again

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi Peggy, Thank you for the wonderful feedback. We are glad that you enjoyed your stay. We hope to see you again, on your next visit. Thank you.

"Excellent location "

5
20/05/2018

Close to the highway that goes to Victoria and the airport. Staff was very courteous and the room was comfortable clearly newly renovated, bathroom was spotless. Appreciated the Keurig machine in the room and also 25% off Smitty's breakfast coupon!

"Excellent accommodations!"

5
13/05/2018

We were very pleased with the hotel, our room and the staff! They were very accommodating of our dogs. Good location, comfortable bed, clean bathroom and appreciated the coffee/tea in room! Great internet! Helpful staff!

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi There, Thank you for the wonderful feedback, we do appreciate it, we do try our best to accommodate our furry friends and their best friends. Again, Thank you.

"Very clean, newly remodeled"

5
13/05/2018

We stayed here for quick access to Victoria airport for an early morning flight. The room was spotless. The hotel is very close to the airport. the property is nicely landscaped. The room was extremely quiet. We would stay at this hotel again.

"No Breakfast at the Hotel"

3
11/05/2018

We try to stay at hotels that provide a breakfast just to save time. This breakfast did not provide breakfast. For the price, we felt that there should have been a breakfast. Also, when we called to reserve, we were told that there was only one room left. When we arrived, I asked about them being full and they said that they weren't really. Not sure why we were told that we had the last room. Cancellations?

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi Denlin, Thank you for staying with us. We have 25% discount off breakfast. I am sorry if you are not satisfied with out room rate. I will forward your concerns to the management and directors. Regarding one room left, we are having renovations since November and we are almost done. We have estimated when will be the room will be back to our inventory, but most of the time renovations as we like it or not, it will not go on our way, time wise. So, it might during your day of arrival few rooms been released and ready to sell or there is always last minute cancellations. During November till this month we mostly sold out, because half of our rooms are under renovations, only this month that we have few here and there we have rooms to move around. If you have any questions please do call us at anytime and we are happy to assist. Thank you.

"Overnight in Sydney by the Sea"

5
10/05/2018

The hotel is easy to get to and close to everything. The rooms are spacious and the bed very comfortable. There is a mall across the street if you need anything. You get a 25% discount at Smitty's for breakfast.

"Excellent staff, lovely clean room"

5
03/05/2018

We enjoyed our stay here, it was only one night, but their staff were excellent, especially Natasha, the room was spacious, clean, the bathroom has just been remodelled and was beautiful, sparkling clean and bright. They have their TV's, which are large, set on a high dresser so you can see the screen when laying in bed, wish all hotels would do this. The attached restaurant was close to our room, where again staff were very friendly, Dave was our server and was very accommodating, a an excellent young man.

"Superb Value Excellent Location"

5
01/04/2018

Newly renovated hotel in the heart of Sidney BC walking distance to anything and everything, quick jaunt to the highway for travel. Comfortable beds, super clean rooms, friendly staff, great security, plenty of parking!

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback, I hope you enjoyed your stay. We appreciate the review, and we try our best to keep our guest happy and comfortable as much as possible. We hope to see you again on your next visit. Have a wonderful day!

"Great Hotel near Victoria Airport"

5
10/01/2018

Great accommodation, adjacent restaurant, near all amenities. Excellent staff, very willing to help. Helped in every way possible. Food and staff at the restaurant were very pleasant and the supper was delicious. Highly recommend.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi Dennis, Happy New Year! Thank you for the wonderful feedback, we do appreciate the compliments. We are glad that you enjoyed your stay and recognizing our amazing and hardworking staff. We hope to see you again on your next visit here in Sidney, BC. Again, Thank you and have a great weekend!

"Close to Victpria Airport"

5
07/01/2018

We have stayed here before - great service, clean, comfortable rooms, close to the airport & attached to a restaurant .... what more could you ask for. We didn't have good luck with our dinner order at Smitty;s (could be a new cook??) but we returned for breakfast and the food/service - both excellent.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
This was brought to my attention by our morning front desk staff as you did mention it to her at check out. I'm very sorry that you didn't have a pleasant dinner experience - this has been brought to the attention of our General Manager. I am very happy that your breakfast experience was much better, and this too was also mentioned to him. We do hope you will stay with us again.

"Clean, comfortable, friendly"

4
04/01/2018

We had a one-night stay after arriving late evening at Victoria airport. This hotel was perfect for Downtown Sidney, close to stores and Information Centre. Staff were friendly and room was very comfortable and spacious. Hotel is a little dated but super clean and very comfortable bed. Good on-site parking. Restaurant in adjoining building with a % discount off great breakfast. Would definitely stay there again.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your recent stay with us. Many of our guests like that our property is central and within walking distance to many shops and attractions. We are currently undergoing renovations to update bathrooms in our guest rooms. We hope to see you again soon!

"Sidney visit"

4
01/01/2018

We stayed at the Best Western Emerald Isle in Sidney BC for the night of Dec 30. We had a queen suite, with 2 queen beds in the bedroom and a sofa bed in the living room. Room amenities included a microwave, coffee maker and hair dryer. The room was clean and very large, which was great for our family of four. The reception area and halls were also nicely appointed, clean and appeared to have new carpeting. I think their website photos of the exterior of the hotel make it look a little nicer than the building is in reality - it looks more like a motel than a hotel. However, for a motel-style accommodation, it was fine inside. Location is great as you're in the middle of town, walkable to stores, restaurants and the ocean. It's not a fancy place, but functional and met our needs - I would stay there again.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. I am glad that you enjoyed the suite. We are under renovation at this moment to upgrade our guest bathrooms and our lobby. We are excited to the results. I hope to see you back here at Best Western Plus Emerald Isle. Thank you and Happy New Year!

"Last minute selection near the ferry terminal"

3
29/12/2017

Was on a trip with the family and we needed somewhere to stay close to the ferry terminal in Sidney. This place came up in our search so we decided to stay here. It was a bit strange to find the place as it wasn't very clear from the street and we ended up going around the block a couple times before getting in. The main building was undergoing renovation so we were at the second building which didn't look like a hotel but more like an Irish pub. Anyway, the room was clean and very spacious so we were happy. I was a bit worried about security in the parking lot as it seemed a bit open but we had no problem. The hotel doesn't have a restaurant but offers a generous discount at the Smitty's restaurant at the front of the building so we had breakfast there. All in all an okay experience considering we didn't have high expectations on arrival we were pleasantly surprised.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for taking the time to write a review. I'm sorry you had difficulty finding the entrance to the property. Best Western recently re-branded and the gold and blue logo changed which has thrown off some guests looking for the old logo, and the sign main sign is at ground level rather than on a sign board as most people are used to. I'm glad you eventually found us, and that you found the room to be clean and spacious. We hope you'll stay with us again soon.

"very nice"

4
25/12/2017

The room was very spacious and clean and the staff was very friendly, my only complaint is we got put in the room closest to the entry to the restaurant which could get a little noisy at times. I would stay here again though.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your feedback, I apologized for noise coming from the restaurant. We will try closing the door and the traffic diverted outside. Thank you for staying with us and I hope to see you again, next year. Happy Holidays!

"Great spacious rooms great front desk"

4
21/12/2017

We stayed here for business, my room was very nice with a comfortable bed. Super spacious room with coffee and tea and a station for your smart phone. Price was great and you can walk everywhere! Free wifi and parking too. Quick to get to and from the airport. You won't be disappointed, so many restaurants and shops on this street and don't miss going to Victoria Distillers! Try the amazing purple gin! Empress 1908. We ate at Haros on the waterfront, super good food and wonderful servers!

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback, we do appreciate the comments. We try our best to make sure our valued guests will be happy staying in Best Western Plus Emerald Isle and provide an efficient amenities. We hope to see you back here in Emerald Isle and happy holidays!

"Best Western Plus Emerald Isle"

5
21/12/2017

Friendly, professional and very helpful Staff . Hotel was Clean, quiet, close to Victoria Airport. Breakfast excellent and staff very helpful as we where there during a major snow storm!! Note what do I have to trample on at great length when a few words are much easier to comprehend and remember

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful compliment. We do appreciate the comments, it inspired us to keep our guests happy. Our hotel is one of the hidden gem in Sidney, Thank you and hope to see you again, Happy Holidays!

"Not finding Peace and Quiet in Sidney"

3
21/12/2017

Unfortunately this hotel is situated near the Pat Bay Hwy and Beacon Ave, the main street in Sidney, and one exit away from Victoria Airport. Between the vehicle and airplane noise from outside, it just isn't quiet. As well, my husband said he could hear the people in the next room talking, which makes me wonder what makes this a BW 'Plus' property. Also, I had asked the person at the desk when making the reservation, whether this room was quiet and near the back of the property away from Beacon Ave. He said 'yes', but that wasn't the case, and this was the only room available. We never received an email confirmation for the reservation. It certainly wasn't up to the standard of other BW Plus properties we have stayed in. Unlike most Best Westerns, breakfast is not included. You receive a 25% off coupon for the Smitty's next door, which we didn't use. We would definitely look for something quieter next time.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi Brigitte, Thank you for the feedback, I am sorry that you did not like your stay. We are near the airport and airplanes can be heard. I am sorry the room your rented was the last room we had that day. Mostly our guests appreciate the 25% discount at Smitty's, because they have an options to choose what they like to order. Regarding a Best Western Plus, we do meet the standard requirement as a Plus. If you have any questions, please do not hesitate to call us at any time. Again, I apologize for inconvenience.

"Clean and Comfortable"

5
18/12/2017

I've stayed at this location for work for 7 weeks throughout the year. I have only stayed in the Pavillion (not in the main hotel). The staff are friendly and down-to-earth...the rooms are a bit older but extremely clean. The main hotel is undergoing a face-lift which will only add to this property. I've enjoyed all my stays and can speak with confidence that you will too.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the feedback. We do appreciate every comments. We are upgrading our guest bathrooms, and we are excited to see the result. Our guests will enjoy the new upgrade and we do try our best to be helpful and strive for superior customer service. Again, Thank you and have a wonderful holidays!

"late arrival to a very nice and quiet room"

5
17/12/2017

I almost always stay here when I have to stay over in Sidney. There are other choices--some decent places too, but the amenities, staff and the view when you finally get up (I often arrive late at night), is wonderful. Nice restaurant if you get there earlier in the day, but make reservations, as it gets pretty busy.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. We are glad that you are enjoying your stay here at Best Western Plus Emerald Isle. Again, Thank you and have a great holiday!

"Pleasant Stay"

5
05/12/2017

What a lovely hotel the Best Western Plus is. We were greeted by a friendly lady on the front desk who kindly helped us with our questions regarding the facility and surrounding area. My husband had forgotten his dress pants and the staff were very good at explaining the nearest stores to buy more. We found the hotel very clean and the bed was so comfortable. As a Platinum member it sure was lovely to get the upgrade to a suite! Totally enjoyed the jetted tub! A real treat.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi Dawn, Thank you for the wonderful feedback, we do appreciate it. I am glad that our amazing Front Desk was very helpful to find you a store nearby. Also, we are happy that your enjoyed your stay. Thank you again and we hope to see you again on your next visit. Have a great day! A. Myhre FOM

"2nd Visit here.."

5
11/11/2017

This was our second stay at the Emerald Isle Best Western. As before, our room was clean and comfortable. Easy, friendly check in, restaurant next door. Comfortable squishy bed. Amenities. Close 5 min drive to the airport. Would stay here again.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the feedback. We do really appreciate your review, recognizing our value and hardworking staff make our work much easier. We hope to see you back here at Best Western Plus Emerald Isle. Thank you and Have a great day!

"Excellent hotel, modern, clean, and very comfortable"

5
01/11/2017

We happened onto this hotel by a Google search, needing a hotel for one night close to the Victoria Airport. What a great find! Not only convenient but very clean, modern and pleasant. The room (306) was very nicely equipped and overall comfort was outstanding. We were so impressed that we commented to ourselves that on our next trip to visit greater Victoria, we would stay here as a base even though it's a small trip into the city center. Great value and total comfort here. A++

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. We do appreciate the review. We hope to see you again on your next visit at Best Western Plus Emerald Isle. Have a great day!

"Best Western Plus Emerald Isle Hotel"

5
30/10/2017

Fantastic stay with all of the amenities! Loved everything about the hotel! Great service, comfortable room! Right across street from Mary Winspear Conference Center and did not get in car until leaving as it was a 15 minute walk to waterfront as well. Will be back!!

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful comment. I am glad that you enjoyed your stay. We do appreciate your feedback. We hope to see you back here in Sidney, BC., have a great day!

"Great, convenient hotel"

5
24/10/2017

Although we only stayed one night, we would surely return. Room was very clean and well appointed. The convenience of a restaurant attached to the building (on a wet Sidney day) was a great convenience. It's proximity to the airport was also very convenient.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the feedback. We do appreciate the comments, we hope to see you on your next visit at Best Western Plus Emerald Isle. Have a great day!

"Perfect place to stay"

5
23/10/2017

If you are visiting Victoria, or the surrounding area on Vancouver Island, this is a perfect place to stay. I stay there regularly and prefer it to all the alternative hotels and places to stay. It is a 20 minute drive to downtown Victoria, but worth the drive. It is in beautiful Sidney, British Columbia a lovely and elegant town. Very close to the airport and to The Butchart Gardens. I highly recommend this hotel.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi Rena, Thank you for the wonderful feedback. We are glad that you enjoyed your stay. I agree with you, Sidney is a lovely little town, all walking distance. We hope to see you again on your next visit. Thank you.

"Fair Value; will stay again."

4
22/10/2017

The beds; mattress and bedding best I have have had in a while in this price range. Clean and Nice. Minor issues in room if I'm picky. Slept Well. Location in Sidney is ideal for the walking around, and the airport.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the feedback, I am glad that you enjoyed your stay. We hope to see back here in Best Western Plus Emerald Isle. Thank you and have a great day!

"Average and Needs an Update"

3
22/10/2017

There aren't many hotels in the area close to the airport so this was the ideal spot. The rooms are clean and the staff is polite. The check-in is relatively fast which is important. The hotel is old and there are 2 buildings. The hotel is 2 stories and made up of wood structure so if someone above you decides to jump up and down (which has happened) then you will have to sit and hear it all. Overall its a good hotel. Don't eat at the Smitty's restaurant attached to the hotel though.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the feedback. I am sorry if you did not enjoy your stay. I will forward your concerns to the management. Again, I apologize for inconvenience. Thank you.

"Good hotel close to the airport and a lovely town"

4
17/10/2017

This is a great hotel if you want to explore the town of Sidney near the Victoria airport. Victoria is just over half an hour away by bus and the ferry is close by. Sidney is a cute little town with lots of shops and restaurants. A great place for a vacation.

Agnes M, Front Desk at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your review, Lynn. We're happy to hear you found our hotel to be in a good location for your travelling needs. We're very glad you found that Sidney was 'lovely'. We hope to see you again!

"Excellent Hotel"

5
15/10/2017

Excellent hotel in Sidney . Very clean, comfortable and close to everything. Room was comfortable and affordable . The staff are extremely friendly and helpful. There is no reason to go all the way to Victoria to sleep !

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback, we are glad that you enjoyed your stay. Looking forward to see you here on your next visit. Thank you.

"Lovely cozy Inn"

5
13/10/2017

Very clean, excellent service. In the centre of Sidney by the sea. The beds were very comfortable, The furniture appeared to be new, good size TV. Dogs are welcome, they were treated very well. The restaurant was very close, excellent for breakfast.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. We are glad that you enjoyed your stay. We hope to see you back on your next visit at Best Western Plus Emerald Isle. Have a great day! Thank you.

"Nice Hotel"

3
06/10/2017

This is a nice hotel is a little bit older but was very clean and well maintained. Its location was close to the airport, shopping and a few restaurants. The staff was very helpful and knew the area well.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the lovely feedback. I hope you enjoyed your stay and hope to see you back in Best Western Plus Emerald Isle on your next visit. Thank you.

"Great stay"

5
05/10/2017

Nice Hotel in a beautiful little city. In waökin distance from the sea. We where in the Killarny house. Clean and spacious rooms. With a Keurig coffee maker! Comfy beds! Friendly stuff. We've got 25% off coupons for the Breakfast in the restaurant beside rhe hotel. Would stay there again as everything is in walking distance

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. We are glad that you enjoyed your stay and we do appreciate the compliment, we do try our best to keep our guest happy. Again, Thank you very much and I hope to see you back here in Best Western Plus Emerald Isle. Have a great day!

"well appointed"

5
05/10/2017

small but very efficient lobby. Newspaper available. Very comfortable and secure - - when was waiting there, began reading newspaper, but so relaxed, just dosed off for 15. Room has king bed, best one comfortwise that we have had. Smitty's does a great job serving BW customers breakfast.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for wonderful feedback. We are glad that you enjoyed your stay and your breakfast. I hope to see you on your next visit here in Best Western Plus Emerald Isle. Again, Thank you, we do appreciate the lovely comments. Have a great day!

"Great location, excellent staff"

5
02/10/2017

Walk to the water, check out the shops. Super staff-helpful for recommendations, wake up calls, ideas for an evening out. Quiet, clean, great location-thanks for all the help. Conveniently located to shopping, dining, coffee, etc.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for wonderful feedback. We are glad that you enjoyed your stay. We do appreciate the compliment. Thank you and Have a great day!

"Another successful experience"

5
01/10/2017

I always stay at this hotel when visiting Sidney and Victoria. I know I will have excellent accomodation with helpful, professional staff and it is a great location to enjoy the delightful town of Sidney.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. We do appreciate the compliment and we do try our best to give you better customer service and accommodation. I hope to see you back at Best Western Plus Emerald Isle on your next visit. Thank you and Have a great day!

"Excellent service and quality"

5
01/10/2017

This is a really great hotel. I would rate it as a "15" out of "10" because it was so good! The rooms are very clean and very quiet. The hotel staff were all very helpful. There is a really nice exercise room and a guest laundry room as well. Even though there is an airport a few miles away, we never heard any planes. There is a restaurant on-site for breakfast and lunch but not for dinner. There are a number of restaurants within easy walking distance from the hotel. We will definitely stay here again if we are back to Vancouver Island for a vacation. It is about 30 minutes from Victoria but very easy to get to and to get to the Schwartz Bay ferries.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. We do try our very best to keep our valued guest happy and content. We hope to see you again in Best Western Plus Emerald Isle on your next visit. Have a great day!

"Clean and quiet"

3
28/09/2017

This hotel is outdated in decor, but clean and quiet for a good nights rest. There is no continental breakfast, which was disappointing, but the hotel is attached to a Smitty's restaurant. WE were also disappointed there was no pool or much for the kids to do besides watch tv. The in room internet was fair, the kids couldn't watch netflix on their devices as it wouldn't load. But the beds were comfortable.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the feedback. I am sorry if you are not happy during your stay. I will forward your concerns to the management. Thank you for staying with us and again I apologize for inconvenience.

"Good value"

4
26/09/2017

The hotel was clean and the staff were helpful. The location is excellent. It is conveniently located next to a restaurant. The in-room coffee maker was appreciated. I also liked that it had a monitor with upcoming airline flights to check on your flight status.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. We are glad that you enjoyed your stay and I hope to see you again on your next visit. Have a great day!

"Good holiday"

4
25/09/2017

Clean, quiet, and comfortable with very attentive staff that saw to our every need. They were helpful on places to eat and what was within walking distance of the hotel. I would encourage anyone who did not wish to stay in Victoria to check this place out

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. I am glad that you enjoyed your stay and I hope to see you again on your next visit at Best Western Plus Emerald Isle. Have a great day!

"Vacation"

5
23/09/2017

We are Diamond Best Western guests and were given a very nice upgrade without asking. The room was large and clearly had been upgraded. Smitttys restaurant was nice for breakfast. We were given a 25% discount. Having breakfast at the hotel would have been much more convenient but certainly not a problem. Would recommend this hotel as well stay there again. Very close to Ferry.

Agnes M, Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
We're so glad you enjoyed you complimentary upgrade - we thank you for being a loyal Best Western member! Unfortunately, we don't have the space to accommodate for a room to offer complimentary breakfast. We're glad you were able to use the 25% discount at Smitty's. We hope to see you again.

"Spotless"

5
22/09/2017

Had the opportunity to visit with friends in the beautiful Sydney BC. When there the Best Western is my go to hotel. It is a prefect location with walking distance to everything. A big shout out to the housekeeping crew as always my room was spotless. Had a terrific sleep - super comfy bed with the gym just down the hall for easy access in the morning. I will return.

Agnes M, Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your lovely review. We're so glad you enjoyed your time in Sidney and found our location 'perfect'. We hope to see you again very soon.

"Good basic lodging "

4
21/09/2017

Had a good stay with Best Western in what proved to be a good location in downtown Sidney that has good proximity to highway 17. Easy walking distance to the wonderful waterfront and shops that Sidney has to offer. The hotel is clean, comfortable and well staffed. My only concern was that the windows that are dated and I was able to hear street noise in what is a quiet community.

"Poor service; room ok"

2
21/09/2017

Rooms are dated but clean. No extra blankets available in the room. Poor front desk service. Clerk was not friendly during check-in and was unable to provide any recommendations for late night (9pm) food options in the area. Please add these sorts of recommendations to clerk training and/or talking points.

"Feedback on the BW Plus Emerald Island Hotel"

5
20/09/2017

We thoroughly enjoyed this hotel. Location close to the Victoria airport and the fact that a low cost, excellent restaurant was on site were just what we needed after an 11 day stay on Vancouver Island.

"Close to Sidney-Anacortes Ferry"

4
19/09/2017

The great thing about this room is that we had a living room separate from our bedroom...totally unexpected! We were pleased that there were actually wine glasses in the room. The bed was very comfortable...great pillows! The bathroom was a bit strange with a corner shower that wasn't extremely user friendly. There was a jacuzzi style tub should that be your thing. There were 2 separate sinks on either side of the door going into the shower/tub/toilet room, making it easy for 2 people to get ready at the same time. We walked easily from the hotel to the beach with lots of shopping and eateries along the way. We found a couple of places where we could pick up breakfast and lunch sandwiches the next morning to take on the Ferry back to the States. For the price and location, the price was very reasonable.

"first class"

5
19/09/2017

Great location with friendly staff. Smitty's Restaurant adjoining the hotel is a bargain with the hotel discount. Lots of good restaurants nearby and the bookstores should be viewed as candy stores. Great stay.

"Trip to BC"

5
14/09/2017

Was a great hotel - clean and breakfast was great at Smittys. They also stored our fish that we caught in the walk in freezer in the restaurant. Was in a great location in the city, close to the shore and lots of other stores and restaurants.

"Disappointing"

3
11/09/2017

This is a refurbished older building whose age is evident. Small bathroom, tiny vanity, very noisy window air conditioner. Poor parking with no CCTV and many parking stalls behind trees. Expensive compared to better Best Western properties in other cities. The bed was OK and the room was very clean. There is no complementary breakfast and a 25% discount at an adjacent restaurant.

"Delightful Hotel"

5
11/09/2017

We have stayed here many times - that speaks volumes! It is perfectly placed for everything you would like to do in this very pretty little town. Everyone is friendly and helpful, it offers a guest laundry, and gym. There is a restaurant adjoining which offers 25% discount from breakfast for hotel guests and a delightful natural food shop opposite offering fabulous home cooked food, hot and cold. This was a new addition to the area since our last visit and we loved it. Plenty of eating places around.

"Great hotel"

4
05/09/2017

perfect location, easy walking distance to ocean, shops & cafe's. short driving distance to ferry terminal and airport clean, big rooms, ample off-road parking. Nice fitness room, although no swimming pool.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your feedback. I hope you enjoyed your stay and I am sorry if we do not have the pool. Thank you and Have a great day!

"Hotel stay"

3
30/08/2017

The hotel staff was very friendly and helpful! The hotel lobby was a bit dated. We have stayed at many Best Western Plus hotels and always found the price reasonable! This hotel in my opinion was overpriced and did not even include a breakfast. They did say we could get 25% off at the restaurant next door but it didn't open until 7 and we had to be at the airport at 7:30. It was ok for one night but found out the hotel on the waterfront was the same price!!

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the recognizing our hardworking staff. I am sorry about the breakfast option and hour of operation of the Restaurant. Summer is busy for Hospitality Industry and most of the hotels in the Island are very comparable in terms of rate. We are in a process of renovating our lobby but the bathrooms in every room are the priority at the moment and starting before the end of the year. Thank you for the feedback.

"Wow! Lovely find"

5
29/08/2017

Super staff and hotel was clean as a whistle . We will stay again . The hotel has loads of parking, is close to the airport. And great restaurants. As an expat, I am always on the hunt for places to stay to recommend to my friends here in the UK.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi There, Thank you for the wonderful feedback. I am glad you enjoyed your stay. I hope to see you back here in Best Western Plus Emerald Isle. Have a great day!

"overpriced"

3
25/08/2017

This hotel is very overpriced for what thy offer. No Breakfast provided, but 25% discount at Smitty's, which was closed when we arrived at 8:00pm and not open when we left at 7:00pm Rooms are 70's and bathroom very small. The staff were all very friendly and treated my Pomeranian very nicel.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the feedback, our rates are comparable to other hotels in Sidney, BC, although we do not have continental breakfast, some guests were happy with 25% breakfast discount in Smitty's adjacent to our hotel. Our bathrooms will be renovated soon before the end of the year. Again, Thank you for staying with us.

"This hotel needs some upgrades"

3
24/08/2017

We stayed 4 nights for a wedding in Saanich. The room was comfortable but the plumbing and fan were noisy and sometimes woke me up. The room was not made up until very late in the day, even the day we put out the card asking for it to be cleaned. There was no screen on the window. As a result we had some bugs in the room, including one in the bed. The front desk staff were helpful and very friendly. This hotel needs some upgrades.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the feedback, I will forward your concerns to the Management and Owners. We are doing renovations before the end of the year, taking the old fan in the bathroom. I hope to see you back here in Best Western Plus Emerald Isle in Sidney, BC.

"Best Western Sidney"

4
21/08/2017

Very clean. Nice suite, loved having a kitchen. Within easy walking distance of the ocean front so was nice to go for a stroll along the pier and sea wall. Plenty of great restaurants within walking distance as well as grocery stores, etc. Would definitely stay again.

"Very NIce Stay"

5
17/08/2017

We stayed two nights at the end of a trip since we wanted to see Sidney and be close to the airport. The room was very nice and comfortable and the staff was great. It was an easy walk to shops and restaurants.

"Lovely Best Western in Great Location"

5
14/08/2017

We spent two nights here and we were very pleased with our accommodations. The room was spotless and the bathroom was clean as well. The location is perfect to walk to shops and restaurants in Sidney and is near Butchart Gardens. Victoria is about 30 minutes away. Very happy with our stay here.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful feedback. We do appreciate it. We are glad that you enjoyed your stay. We hope to see you in Best Western Plus Emerald Isle on your next visit.

"Best Western Plus"

5
14/08/2017

Excellent room. Staff courteous and helpful. We had asked for an early check-in, if possible, as we had travelled a long distance, and with the time difference were very tired. They couldn't promise, but said they would do their best. When we arrived, the room was ready.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful comments. We are happy that you enjoyed your stay in Best Western Plus Emerald Isle. We do tried our best to accommodate guest request as much as possible. We hope to see you back here in Sidney, BC. Thank you.

"The bed was FANTASTIC...too bad there was only ONE of them.....Grrrrr"

3
12/08/2017

I'm a Best Western Rewards member and reserved a room with 2 queen beds. While checking in, I asked about the room and was only THEN informed that the 2nd queen bed was actually a hide-a-bed. Thankfully, my 15 year-old thought the pull-out couch was cool, but an adult would have been IRATE if they had to sleep on that old uncomfortable thing. As far as i'm concerned, this was a classic BAIT & SWITCH by this hotel, so I will be unable to consider them in the future. As we walked into the rear building, a fellow was steam cleaning the hallway carpet. I asked him about it, and he told me they do it annually. In my opinion, to CLEAN a hotel hallway carpet only ONCE a year doesn't seem to cut it. The next day, I could see that the carpet was still full of permanent stains and is almost ready to be retired. The carpet cleaning must have got rid of the musty odor some other reviewers have mentioned, as the hallway and room both smelled fresh throughout our stay. The room carpet was clean but basic, and the bathroom and the rest of the LARGE room was kept very clean throughout our stay. The king bed was wonderful, while my son's hide-a-bed was ancient. As mentioned earlier, he had no complaints. A fridge and microwave were included in the room. WiFi and A/C were very good. My conference rate was C$161, which I felt was good considering they were quoting rack rates well above C$200 during a very busy time of year. I would only stay again if traveling solo or with my wife.

"Best hotel in Sidney"

5
08/08/2017

Courteous, helpful staff, close to all amenities, short walk to waterfront. Short drive to Victoria airport, Butchart Gardens and Victoria. Rooms very clean and quiet. Would stay there again. The suites were large, very clean and very accommodating. Nice having the attached restaurant for breakfast and service was great and the food as well, especially the pancakes for the children.

Agnes M, Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you so much for your review! We're so glad to hear you enjoyed your stay with us. Many new and returning guests like staying with us for our proximity to the ferries, airport, Butchart Gardens, and downtown Victoria. They also enjoy our onsite restaurant, Smitty's and the breakfast discount of 25%. We hope to see you again soon.

"Go elsewhere"

2
07/08/2017

So disappointing! This is a "plus" Best Western and that is totally NOT the case. The hotel is old... the rooms have NOT been updated. The bathrooms are from the 1990's or earlier. We were booked for 3 nights and left after 1. Lobby is old AND even though we paid a HUGE price, this hotel does NOT provide the usual "hotel breakfast buffet". Instead, they give you a coupon for 25% off at an adjacent chain. This voucher might equate to $3-4 dollars to the hotel guest... SHAME on you Best Western!

Agnes M, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you TigerSouthCarolina for sharing your views on our hotel. We may not always agree, but we do always listen and take your points made into consideration. Our guest rooms have been substantially updated over the past 3 years, as per Best Western guidelines. I do not disagree about the need to renovate the bathrooms - the last phase of the renovations - and we will be completing the full renovation of those in the coming winter season. We also have some cosmetic upgrades coming to our lobby area to bring it up to speed. As we do have an attached full service restaurant, we, like many other Best Western Plus properties do not include a breakfast buffet. The majority of guests are quite pleased with the discount we offer to our hotel guests, as 25% is far from a mere "token" discount. It also allows our guests the ability to choose from a full menu. I am sorry that you do not feel this is an adequate solution. I am truly sorry that you are so unhappy with our hotel. I must say that the vast majority of our hotel guests are very pleased with the property, and our great staff we have working here. We know there are updates needed, and are working diligently on making more improvements. That is a task that never stops in the hotel industry. I hope if you ever return to beautiful Sidney you will stop by to see our updates. Thank you James Young General Manager

"Excessive NOISE"

3
07/08/2017

12:45 to 04:00 doors slamming, loud inebriated talking. No acoustic seals on doors. No attempt of staff to quell the noise of the guests. The hotel was fully booked and the staff had to turn away additional guests. Perhaps over confidence led to ambivalent attitude.

Agnes M, Front Desk at Best Western Plus Emerald Isle Hotel, responded to this review
We're sorry to hear you didn't enjoy your stay. We did have a wedding group in-house, and our night auditor did speak to the guest's who were making noise. Yes, we were full house all weekend, and we do have to turn people away if the entire hotel is booked.

"Great place to stay near the airport."

4
06/08/2017

Nice health food store connected to the parking lot. Beds very comfortable. Nice large room. Bathroom a bit small. Clean non-smoking rooms. Staff nice. Reception area could be modernized. We like the carpeting in the halls.

Agnes M, Front Desk at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your review, Julie. We like the new health food store across the street too. We're glad you enjoyed your room. We will be undergoing renovations in the near future, and most of them will be to the bathrooms and our lobby. You'll have to come back and see our updates.

"Lovely hotel in a very pretty town"

5
03/08/2017

We were extremely happy with the location of the hotel. Everything was great. Also, the room was much larger than expected and nicely decorated. We would definitely stay here again if we visited the island.

Agnes M, Front Desk at Best Western Plus Emerald Isle Hotel, responded to this review
We're so glad you enjoyed your stay. We hope to see you again soon.

"Headin to the airport"

3
03/08/2017

Hotel was nice, staff was friendly. Nice fitness center, although, could use a fan. Harbour is a short walk away and there is ample places for food and shopping within 5 minutes. Air conditioning in the room was a unit that sat in the room and the room was either a little warm or just right when the air came on. Bed was really, really, really soft! Not comfortable at all.

"Great location...close to the airport"

5
29/07/2017

We stayed here on our way back home. There are many shops, grocery stores and restaurants in walking distance. The room we had was in the adjacent building...404. It is the newer building and I would recommend asking for that location when you book. They do not allow pets in that building. I'm not sure about the main facility. The airport was less than 10 minutes away.

Agnes M, Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for taking the time to write a review. Yes, Sidney is a very walkable town, with a variety of shops and restaurants within about 10-15 minutes anywhere in the 'downtown' core. You are indeed correct that our Kilarney Wing is not dog-friendly. We offer a few dog-friendly rooms in our main building.

"great location away from the city"

4
23/07/2017

Walking around Sidney is what it used to be in Victoria, nice shops, interesting history and a great water front without all the hustle and bustle and other issues downtown Victoria has to offer. Lots of places to eat, and great local beers too.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the feedback and we glad that you enjoyed your stay. Thank You.

"Love the Room Layouts"

5
16/07/2017

My wife, my son, daughter and their spouses were impressed with the way rooms were designed. We all had a very pleasant and quite stay. Even when we arrived late (because of the Fireworks Show at Bucharts Garden Saturday Evening), the staff was very friendly and accommodating. This was even the case when we left a little beyond the check out time. I now know where we will be staying if we ever again decide to vacation in the southern part of Vancouver Island.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the nice feedback. We are glad that you enjoyed your stay. We hope to see you back here at Best Western Plus Emerald Isle. Thank you.

"Pleasant hotel rigIt on Beacon Street"

4
11/07/2017

Beacon Street is the center of Sidney -- plenty of restaurants, shops, etc., and this hotel is at the end of Beacon, about 5 blocks from the harbor. The staff is pleasant and helpful (hey, it's Canada!) and the rooms are comfortable.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful compliments. I am glad that you enjoyed your stay. And I hope to see you back here in Best Western Plus Emerald Isle.

"Centrally located..."

3
10/07/2017

This hotel consists of two separate buildings, the receptionist is in the older wing. We were given the room in the newer building. The room is clean, interior is fine, nice couch and good matrass. However, the receptionist staff who checked us in was not friendly and un-welcoming. We were tired from driving for 3 hours and we received a poor reception. She could have been more professional as the front-liner because guest's first impressions of the Hotel is from the Receptionist staff. The check-out staff was good though. Hotel location is centrally located.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the survey, I am sorry the non-friendly attitude at check in. I will remind our Front Desk staff to smile and show welcoming attitude. Thank you and I hope to see you back here in Best Western Plus Emerald Isle.

"Business"

4
10/07/2017

Only stayed one night but it was great. Very friendly staff and a very clean hotel. I appreciated the breakfast place next door. I would come back with my family in a heartbeat if I can ever take a vacation!

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you so much for the wonderful feedback regarding our Front Desk staff. We do appreciate it. We love to see our guests enjoyed their stay. I hope to see you back here in Best Western Plus Emerald Isle.

"Convenient"

4
09/07/2017

The Emerald Isle is conveniently located and clean. Beds are super comfy and rooms well set up. They were able to store our bicycles overnight which allowed us to jump on the trail to the ferry first thing in the morning. Staff were helpful.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Hi Sherill, Thank you for staying with us and I'm glad that you enjoyed your stay. We look forward to see you back here in Best Western Plus Emerald Isle in Sidney. Thank you and have a great day! A. Myhre

"Wonderful Stay"

5
01/07/2017

Stayed here for 3 nights in June. First two nights were in the building opposite the lobby. We had a double queen room on the lower level as we had our son with us. I was at first hesitant as I always stay on the upper floor of hotels to avoid overhead noise. I must say I was pleasantly surprised all the way around. The room was spacious and very clean. The beds were super comfy. Hubby and I have a king bed at home and I was worried it would be cramped in the queen bed but it wasn't. The bathroom was very nicely set up with the toilet and tub/shower in one part and on the outside two separate sinks and mirrors. There was a fridge and microwave and new flat screen tv. There was a computer desk and chair, also very nice and comfortable. There were also two very comfortable queen anne type chairs with a small table and lamp near the window. Even though the Hotel was full there was very minimal noise from the room above us and no noise whatsoever from the rooms beside us. There was a laundry room which I appreciated. The hallways were super clean and the air in the building as well as our room was clean and fresh. Super loved our stay for the first two nights. The third night was a bit of a different experience but still not too bad. I asked for a king room as it was just Hubby and I for the third nights stay. None were available but they did have a king suite and I was able to get the suite with a complimentary upgrade as I am a gold card member. The suite was not in the same building we stayed in the first two nights but in the building where the Hotel lobby is. I will list the pros and cons of our last nights stay: Pros -- Suite was very spacious and had a separate bedroom for the king bed which was also spacious. Very nice windows lining the room with pretty curtains. Separate living area with table and chairs for eating and a table/couch in the living room part. Also a computer desk and chair. Kitchen with a full stove and fridge and all the dishes and utensils needed for cooking/meals. . Cons: Bathroom was a similar set up to the one we had in the other building except the space for the toilet and tub was much smaller and older and the room itself was much older and worn. The bed while comfy was old and the mattress sagged abit. The kitchen cupboards are old and worn and smelled musty. Stove was older as well. The main part of the room (where the kitchen and living area is) had a very strong musty moldy odor. I put on the air conditioner but it too had a musty smell. I opened the windows and this helped somewhat but the smell was again noticeable upon closing the windows. I went to the front desk and advised of the unpleasant odor in the room. The lady at the front admitted that this side of the Hotel is older and suggested I open the windows or use the air conditioner. I advised that I had but it did not help. I asked for another room but unfortunately all they had left was a room with 1 queen bed and in the same building. I would stay here again but would not stay in the building where the lobby is. The building across from the lobby is newer and much cleaner and smells great and the beds are much more comfortable. I was quite disappointed to get an upgrade and find out the upgraded room was not as nice as the regular room I had the night before. Other than not being happy with the room on our last night everything else was great. The grounds are quite nice with plenty of flowers and shrubs which are very well tended. The lady's at the desk were very nice and helpful and I appreciate that they did their very best to accommodate my room requests.

Agnes M, Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
Thanks for your review. We're glad you enjoyed your stay with us. Many of our returning guest request our separate building as they too find it to be a bit quieter as it's farther from the road. All of our rooms underwent renovations in the last few years, and all furnishings are the same. Yes, the bathrooms in the Killarney Wing are a little more spacious. Your concern for the odor in the suite in the main building will be brought to the attention of our housekeeping department. We hope to see you again soon!

"Mount Vernon, Washington"

5
28/06/2017

Great hotel tucked away in Mount Vernon. Easy access. Grand hotel /conference centre. Walked in to the cozy lobby with fragrance of home baked chocolate chip cookies. These guys sure know how to greet their guests. Room was good and slept well on comfy bed.

"Lacking amenities for a BW "Plus""

3
28/06/2017

Arrived in town for a weekend garden seminar and tour, decided to stay at the BW Plus as we normally find them fairly consistent. Ended up paying $183.03 (CND) per night for a sub-standard experience. The room itself wasn't bad, it was a ground floor room with a stand alone upright air conditioner in the corner...have you ever tried to sleep with one of these running? Pretty loud, but as it ended up being the hottest June 23/25 on record, we were happy that there was at least air conditioning. The room had two queen beds, a microwave and bar fridge, and a kurig coffee maker, no problems there. Then there was the bathroom, there things really took a turn for the worse, there was a closet on one side of the bathroom entry, and a sink and TINY counter on the opposite side, barely room for anything and certainly not enough for two women sharing a room. Upon entering the bathroom proper (after asking the person at the sink to stand aside lest she get hit by the door) your olfactory (smell) senses were assaulted by the stench of old cigarette smoke. Quick trip to the outside door to the room to confirm that it was a non-smoking room (indeed it was) and back in to try and determine where the smell came from....never was determined. The tub/toilet were side by side, barely room to turn around, the plus side was that if you fell over in the shower you wouldn't hit the floor, you'd be wedged against the tub and wall instead. We asked for new towels in the hopes that they were the stinky problem, in 3 days we never received them, nor the ozone generator to run, nor was the almost blocked, very slow flushing toilet addressed - we did ask more than once, nope, still didn't happen (we were exceptionally polite...we are both Canadian after all) This hotel offers you a percentage off your meals at the attached Restaurant, there is no meeting area, no gym, no pool, but pets are allowed - for those of you familiar with Rodger Miller's "King of the road". The location was excellent, close to everything, the room was adequate but in my humble opinion, overpriced with a bathroom in need of a renovation.

Agnes M, Sarah Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
We're sorry to hear your stay was sub-standard. We know you voiced your concern regarding the smoke smell and toilet to our front desk, and these concerns were passed on to our housekeeping department. Our supervising housekeeper that day did replace the shower curtain as she acknowledged that it did indeed have a funny odor. Additionally, our housekeepers who cleaned your room would have replaced any towels that had been used. Our supervising housekeeper was also made aware of the additional concern for the smell on the towels, to which the front desk did call your room about a replacement, but there was no answer and therefore housekeeping didn't re-enter the room. Please know that we will be conducting renovations of our bathrooms in the near future. Indeed we do offer all of our guests a breakfast discount at our on-site restaurant. Sadly, we do not have the space to accommodate a pool, hot tub, or meeting facility. We do however have a fitness centre located in our Killarney Wing building. Yes, we have a few dog-friendly rooms too! We hope you'll consider staying with us in the future.

"near the airport"

5
28/06/2017

Our flight arrived in the Victoria airport fairly late, so we wanted a hotel that was close for the first night of our vacation. The best western was just that. The room was very clean, the bed was comfy, and the front desk was very helpful. Good breakfast at the restaurant on site. we were given a 25% off voucher upon check in. Have no complaints.

Agnes M, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for staying at Best Western Plus Emerald Isle. I am happy that you enjoyed your stay. I hope to see you in your next visit. Again, Thank you.

"Buyer beware"

2
27/06/2017

We booked this property along with other Best Western hotels via the Best Western web site for our 10 week road trip from Australia through Canada. All other hotels quoted Canadian $ and we wrongly assumed this would be the same. On arrival, our rate had increased significantly as the reception informed us that the rate quoted was in USD. All of the other Best Western hotels were in Canadian. We could have booked elsewhere for better value. We now understand Best Western Plus means it's PLUS $ if you want breakfast because you have to pay for that and it's PLUS $ exchange rate cause we charge you in USD no matter what country the hotel is located. WE WILL REVIEW OUT HOTEL OPTIONS FOR THE REST OF OUR TRIP.

Agnes M, Sarah Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
We're sorry you didn't enjoy your stay with us. As mentioned to you by a few of our front desk staff, we are sorry we couldn't help further with the rate issue as it wasn't booked directly with our property. However, if you were to book directly with our property, we would only quote you in Canadian currency. Unfortunately, sometimes bookings done online look like it is our direct website, but they may be a 3rd party where rates are in USD, and then when purchased, it converts to CAD -- this is indeed very misleading and certainly frustrating!! We're sorry to hear that you think our 'plus' status doesn't mean more money, it means that we have met certain requirements with Best Western to achieve this moniker. As for the breakfast, we just don't have the space to accommodate a breakfast room with continental breakfast, but that is why we offer all of our guests 25% off at our on-site restaurant Smitty's. We hope you'll consider staying with us again in the future. Happy and safe travels across Canada.

"Sidney Plant Study Weekend"

4
27/06/2017

This hotel was very good aside from the fact that I had to have my room key re-keyed 5-6 times during my stay. The location near to the conference center was great. And, I enjoyed staying in Sidney rather than in Victoria. The town is very small and easy to navigate.

"Great place to stay"

5
22/06/2017

Great location, nice property, nice people. Wonderful room, needs an extra bar on shower to help with easy access but loved the bathroom and tub. Very clean, comfortable bed extra chairs and a fireplace! Very convenient to Victoria, Butchart Gardens and other activities.

"a place to stay on a beautiful island"

5
22/06/2017

This hotel is very clean, everything working properly & neatly placed in room, washer/dryer avail. beautifully blooming flowers around property, great restaurant (which can be accessed fm within hotel), good location to Buchart Gardens, Town of Victoria about 20 miles south, Duncan & beautiful port of Naniano north, the nice water front of Sidney just blocks away - very good place to stay for vacation or business.

"Grounds Are Beautiful"

5
22/06/2017

This is a well run property. Fairly modern decor. Our front desk gal at check in was a gem. Room was clean and quiet. We stayed two nights. Bed was comfy and towels fluffy. Great location since you can walk to restaurants, shopping and if you want to catch buses to sites (butterfly/insect garden and/or Butchart Gardens) or south to Victoria

"Very good place to stay in Sidney."

4
21/06/2017

We enjoyed the one bedroom suite. It had all we needed for our four night stay. The location was handy to groceries. The suite was big enough for entertaining. The only opportunity for improvement I found was the Internet connection. It would bounce in and out. It would allow emails to be received but would not send them. I had to go out and find a WiFi connection in order to send emails. We enjoyed being right downtown close to the restaurants and bookstores.

Kailah S, Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
Thanks for your review, George. We're glad you enjoyed your stay. We're sorry our internet wasn't working as it should be. I will forward this note on to our management. We hope you'll stay with us again soon.

"Pleasure Trip"

5
21/06/2017

This hotel is a fine place to stay away from downtown Victoria. The check in receptionist was very friendly, courteous, & professional. The suite we had was clean with all amenities in good working order. The bed & pillows were to our liking. There was no noise heard. The experience at this hotel was very pleasing and would definitely give a high recommendation to stay.

Kailah S, Front Desk Agent at Best Western Plus Emerald Isle Hotel, responded to this review
Thanks so much for your review. We're so glad you enjoyed your stay with us. We hope to see you again soon!

"My third stay at the "Emerald Isle" hotel"

4
15/06/2017

This hotel is well situated on Beacon Avenue (Sidney's main street) , close to many of the necessities you find a need for when travelling (Pharmacy, Grocery store, Gas station, etc.) The hotel has laundry facilities in the Killarney building (across the parking lot from where you check in). The staff are very friendly, accommodating and helpful. Arriving early is not recommended as the cleaning staff have a very regimented way in doing the rooms in a particular order. This is not a reason to avoid this facility, rather just advance notice. The hotel is extremely comfortable and caters to many choices of room style, pricing is about average for the better hotels in the area. Lots to see and do in the area and just a half hour drive to Victoria. There is a great local inexpensive bus service to the city if you don't want to drive. The front desk are happy to provide directions to the bus stop. You can walk to just about everywhere in Sidney. Close to the airport and ferry terminal from the B.C. mainland and also the Anacortes ferry in the USA.

"Nice Location"

4
09/06/2017

My room was very clean and comfortable. My only complaint would be noisy guests at about 2:30 in the morning. I really appreciate being in walking distance of shopping and restaurants. I was able to walk to the water and enjoy the view from a small restaurant.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the review and we do apologize about the disturbance of other guests. We do have staff on at the Front Desk 24/7 and are more than willing to assist in situations like that. We do hope to see you again soon.

"Great location"

5
07/06/2017

We went primarily to see Butchart Gardens. The hotel was really well located near everything. We could walk to along the main street to the ocean and all the great restaurants and little shops. The drive to the Gardens was easy and well signed. The room was comfortable and had a lot of space.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for a great review and hope you enjoyed the Butchart Gardens. Did you know we offer a Package for the Gardens? It includes your room, entrance tickets and shuttle so that you can sit back and relax during your visit. We hope to see you again soon.

"Feedback"

5
06/06/2017

It was my first time in Victoria and I'm more than glad I chose this hotel for my stay! Was in such a convenient location -will defiantly come back. However the wifi would always disconnect me from BW. Besides that little error I enjoyed my stay!

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for a lovely 5-star review. We are happy you had a great time and hope to see you again.

"Would Stay again - business"

4
06/06/2017

Clean, large rooms. I stayed in the Killarney wing - room was large and had a soaker tub along with a shower. Shower was small and not a lot of room to stock shampoo/face wash/razors etc. The shower was slow to drain. The toilet was also a tad noisy. However these are small things to point out - I travel twice monthly for work and best westerns are always my first choice. The key words here are that it is CLEAN. Close to all amenities, including walking distance to Sidney Pier (restaurant right on the pier is fabulous), grocery store, shoppers drug mart and health food store along with the highway are right across the street! Smitty's restaurant is also attached to the main building and the hotel offers a 25% discount for breakfast from 7:30 - 10am. Wifi was great, lots of room to organize business files in the room as well. Iron, Kettle, fridge, microwave all in good working order and clean. Close to the airport, so can be a bit noisy.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the detailed and kind review, we appreciate your business and loyalty to the brand. We do hear your concerns about the bathroom issues and can let you know that bathroom renovations are currently in the planning stage and should be completed within a year. We hope to see you again soon.

"A Quick Stop"

4
04/06/2017

An excellent, convenient location for a stop over to and from Victoria International Airport. No shuttle however. Some rooms are pet friendly but a separate building does not permit pets. Works for everyone. Sidney is a book town so if time to spare there are a number of good book stores.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for a great and informative review. We are happy you enjoyed your stay and do hope to see you again soon.

"A very uncomfortable stay."

2
31/05/2017

Way too expensive for the lack of quality of this hotel! The room was dingy and dark black mold on the windows, pillows lumpy and uncomfortable, dirty carpets. originally I booked for 3 nights-after seeing the room I told them we would leave in the morning - they then charged us a lot more for the one night.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
We do apologize that you did not enjoy your stay. Our Housekeeping Team works diligently to keep all rooms clean and spotless, the claim of mold is a big deal and will be dealt with immediately but shocks us that there would be any at all. Unfortunately your 3 night stay was a discounted promotion as it was a multi-night rate, when guests choose to leave early (for whatever reason) that discount would no longer be applicable as per the rate Terms and Conditions. Again we apologize you did not like our Property.

"Great Getaway DEAL!"

5
28/05/2017

My girlfriend and I needed a little getaway and it was last minute, as luck would have it, as we called to reserve for the night they had just got a cancelation. We took it and really glad we did. It was a busy weekend for tourist and each place we called were all booked. So we came in to the front desk, and right away, service was friendly and most helpful. They even changed our quoted rate and added 2 tickets to Buchart Gardens and shuttle both ways as part of the package. $125 VALUE! The hotel was perfectly clean (barefoot worthy), the room and bed was comfortable and had a greats night sleep. They have the Kuereg coffee maker and had plenty (6cups, 4 coffees and 2 teas). We didn't use any of the hotel amenities as we were out all day and into the night. Great location, not far from anything (15 minutes to airport and even less with the ferry). Restaurant I would recommend is Haro's. And walk along the sea boardwalk, it is so beautiful. I envy the people who live in this town and yet so close to Victoria. I would definitely come and stay here again.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
We are so happy that you enjoyed your last minute getaway as well as our new Butchart Gardens Package! This package is a new addition this Summer and are hoping for a great response by guests. Our Housekeeping staff also work very hard to provide you with all the amenities you would want, up to and including barefoot worthy floors! Please come see us again soon.

"Good location for access to airport early"

4
24/05/2017

WE chose this hotel for its location and that it was on the airmiles list. It was very clean and great for the overnight stay. A 5 minute drive or the shuttle to the airport, on the main street so accessable to many ammenities and walking distance, around 15 minutes to the ocean.

Kailah S, Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review and we are happy you enjoyed your free Airmiles night with us. Please come see us again soon!

"Don't stay here unless you are prepared for poor customer service"

1
24/05/2017

I was checked in to a dirty, unmade room. The beds were stripped of bedding & the previous clients checkout papers were on the desk. Once I advised the staff, they let me know there was no way. When they realized the error, they didn't even suggest to put me into a new room instead of waiting - I had to suggest it. Checking out, there was $100 noise fee put on my room. There was a large number of people in the hotel that weekend that had got noise complaints and written warnings. My room was not one of those rooms. When advised that was incorrect they said "the charge remains, it is what it is."

Kailah S, Manager at Best Western Plus Emerald Isle Hotel, responded to this review
I am sorry you did not enjoy your stay and for the error in providing keys to a room that was definitely not suitable to check-in yet. Unfortunately, as previously discussed with the head of your group, no respect or decency was given to our staff or other guests during the weekend. Ample warnings were given to all rooms and individuals prior to charging noise complaint fees. Our weekend staff did the best they could under the circumstances of being bombarded and harassed after multiple attempts by our Management and the Group Leader to ease the check-in process.

"Another Great Stay"

5
04/05/2017

Our room was comfortable, quiet and private. We were on the Island to visit our mom who is in a care home. Since we no longer have a home base when we visit, we have found this hotel is the closest thing that meets and exceeds our needs every time.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for a great 5-Star review. We are happy you enjoyed your stay with us while visiting your mother. We hope to see you again soon!

"Great place to stay"

4
29/04/2017

Great spot near the airport. Spacious room, decent work out room, friendly staff. About 30 minutes to downtown, but a nice enough drive. Handy to the ferry terminal as well. No breakfast included - but there is a Smittys next door.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thanks for your review of your stay - we're happy to know you enjoyed your time here. We hope to see you again soon.

"Lovely property!"

5
26/04/2017

Very comfortable and clean room. Great location - walking distance to waterfront and close proximity to the airport. Very quiet room. The room decor looked as though it had been recently remodelled and was very comfortable. Large screen tv in room was nice touch Would definitely stay at this property again if in the area.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the awesome review, we are happy you enjoyed your stay. We hope to see you again soon.

"Good Location Near Ferry and Airport"

4
25/04/2017

Arrived later in the evening so did not spend much time looking around the building. Staff was polite and efficient. Room was clean and beds were ok - loud plumbing noises from another room early in the morning woke us up (5 am) but we were staying there to be close to the ferry for an early morning boarding so not a big deal for us but would have been if we had wanted to sleep in. Definitely an older hotel but location and price made our stay very satisfactory.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your review and kind words about our staff. We do however apologize for the loud plumbing noise early in the morning - we will report this to the Head of Maintenance to attend to immediately. We hope that you will come see us again soon!

"Good location and one of the cheaper options in town"

3
19/04/2017

Although there has obviously been renovations done over the years it is hard to hide the age of the building. Not well lit rooms (gloomy) but they are a good size with comfortable beds. However the bathrooms are tiny. The noise from the hallways is very discernible. Parking is limited. Good location and was able to walk all the way down the Main Street to the pier and back easily. F you need a short stay place near town it is good. The air conditioning is only from a portable machine.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the review and we do apologize if you did not enjoy your stay. Currently we are in the planning/designing process of renovating our bathrooms and hope that if you choose to stay with us again you will notice the changes. We do have a very large parking lot that surrounds both buildings. In the Winter-Spring months we do allow Long Term Parking for those who fly off the Island and need a place to keep their car therefore some weeks may see more limited space than others. We hope to see you again soon.

"Sidney By The Sea"

5
09/04/2017

Excellent, central location only a few minutes from the ferry and the airport. Close to Victoria and the Trans Canada Highway. Lovely small town feel with an awesome waterfront. Will definitely recommend to others and we will stay here again.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the 5 star review - we are happy you enjoyed your stay. We hope to see you again soon.

"Sidney BC Best Western Vacation Stay"

5
08/04/2017

This is a very well-located Best Western in the town of Sidney On The Sea. Sidney is a very lovely town with much to do in it, with a relatively short drive down into Victoria. The Victoria International Airport is nearby as well. There are many beaches in the area, and a lot of hiking and camping possibilities. The Best Western was clean & quiet, with an attached Smitty's Restaurant. There are also many local and chain restaurants in the town, including a Tim Horton's and a Starbucks, Pizza Hut, MacDonald's etc. Sidney hosts the Salish Sea Aquarium, and in the summer, one can take a ferry over to the Salish Island Spit. Well worth the stay!

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for such a wonderful and detailed 5 star review. We are happy that you enjoyed our hotel and town of Sidney. Please come see us again soon!

"Great place if you are flying out of Victoria airport or taking the ferry from Schwartz Bay"

4
02/04/2017

We were flying out of Victoria and came a day early because it was supposed to snow over night and we didn't want to face the Malahat in the snow. Glad we did. Very pleasant hotel. Staff was prompt, friendly and helpful. We had the one bedroom suite on the ground floor. Marvelous. The room is spacious and comfortable and the beds are great. I couldn't believe all the electrical outlets. We travel with lots of devices and we plugged them all in and used less than half the outlets. It also has a Keurig coffee machine that makes wonderful coffee. (hint: if you drink it all up, you can get more in the lobby :) The hotel is right on the main street but because it runs back from the street it is very quiet. Lots of good restaurants within walking distance. We had a good breakfast at Smitty's on site (not included in room price). Even in the snow it was only 10 minutes to the airport. We love flying out of Victoria airport. It was voted the best airport in North America for good reason. Next time we fly, we will stay here even if it is not going to snow.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the detailed and highly rated review. We are happy to have hosted your family before your trip. An extra hint with the coffee as well, if you only want regular (or all decaf or tea) let us know and we will make sure to have your special set-up next to the Keurig all ready before your arrival! We have also created a new Breakfast package that does include Smitty's Breakfast in the rate - for your next stay contact Front Desk directly and we will set you up. Thank you again for the loyalty and support, see you soon.

"Great Location inSidney BC"

5
28/03/2017

Front desk staff very helpfuland friendly Rooms well appointed and the Park and Fly feature was great for us. Within Walking distance of all amenities and 5 minute cab ride to the airport which front staff made sure they had ordered for us:)

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thanks for your review, Sherrie! We're so glad you enjoyed your stay with us. We hope to see you again soon!

"Always Comfortable"

5
25/03/2017

I've stayed at the pavilion section of the hotel several times now. It's comfortable, always clean, large room, and quiet. In addition, they have the fitness room there and guest laundry...both are nice when on shift.

Kailah S, Front Office Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful 5 star review! We are happy that you enjoyed your stay and cannot wait to see you again.

"Convenient comfortable place to stay near Victiria"

5
14/11/2016

We spend a couple of days in early October and found the Emerald Isle a convenient comfortable place to stay near Victoria and the ferries. The rooms are spacious with larger than usual bathrooms, comfortable beds, and the wi fi, TV etc worked very well.The B W offers a discount for breakfast at Smittys Restaurant however they close well before the supper hour. There are a couple of decent restaurants near by so it really was not an issue for us.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for sharing your review. We were so pleased to read that you had a great stay with us and found everything to your expectations. Our Restaurant is open from 7am until 5pm each day, we offer 25% off discount coupons to enjoy for your breakfast. There are many options available in Sidney for dining, nice stores and even grocery stores for the evening snacks. Thank you for staying with us.

"Nearly the BEST"

4
13/11/2016

Well maintained and comfortable rooms. Smitty's Restaurant adjoining with discounts for hotel patrons. Ask for a room away from the main street to insulate you from the early morning noise due to the nearby delivery traffic that came EVERY morning by 5:00 am.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your review, pleased to read that everything was great with your stay. We do apologize if the side street traffic was busy. Thank you for your business and hope to see you again soon.

"Nice room, clean hotel"

4
07/11/2016

We stayed two nights during a recent visit to Victoria. We were very pleased with the room, it was roomy, clean and easy to access with our dog. We were provided with a microwave oven, mini fridge and coffee machine. Only complaint was the brand of coffee, but we roast our own, so maybe we are spoiled. We were pleased that rather than two beds we had a bed as well as a sofa for sitting on rather than depending on a bed to sit on. The TV was a bonus, not only did they know how to use HD, we got more channels then we have ever received at any hotel including the time shift channels allowing us to watch SNL at a reasonable hour. The movie channels were awesome as well. We were also pleased with the bathroom layout, with the toilet and bathtub separated from the sink and mirror so I could get ready while hubby was showering and he could shave while I showered. Bonus was a soap dish. It is so annoying when you don't have a soap dish and the soap gets slimey all over the sink counter. The hotel staff were very accommodating and friendly and we were provided with a Globe and Mail for free, which was nice as we were away from home so could not print off our weekend crossword puzzle to do. The only complaints we had were that the hotel is in direct line of the airport, and we were woken early in the morning by the planes taking off and landing. The only other complaint was the woman in the room next door left her small yappy dog in the room, but the front desk promptly located the woman and reminded her pets are not to be left alone in the room. Neither of these complaints are a direct reflection on the hotel and were unavoidable. Smitty's is connected to the hotel and we were offered 25% off breakfast, which was nice. The meal was filling and service there was great.

johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the excellent review. You touched on so many key points and shared great information for our other travelers. We are so happy to hear your visit was as expected. Your business is very much appreciated and we look forward to your return. Sincerely and thank you from all of us.

"AWESOME HOTEL"

4
01/11/2016

The Emerald Isle in Sidney bc, is a great place to stay while you are on the island. Just 15/20min away from Victoria, it isn't far but not to close either, situated in a great little harbour town, with everything you could ever need on a visit & the airport is just 2min away The staff are very friendly & polite, room service / cleaning of rooms is to a very high standard, nothing is ever to much trouble I will never stay anywhere else when I'm on the island

johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you to our AWESOME guest for such a great review, so pleased to read that everything was to your satisfaction, thank you very much for your business and we look forward to having you return, sincerely

"Excellent accommodations & Service"

5
01/11/2016

We fly to Victoria often to visit our son & family who live on the Island. We have stayed at different hotels in the area but none that compare to this. The service was excellent, accommodations above average and lots of FREE parking. It is located close to the airport and we received a coupon to enjoy breakfast at the attached restaurant. Sadly we had an early flight and couldn't take advantage of this nice perk. Highly recommend and will definitely make this our place to stay on all future visits.

johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you so much for sharing such a great review, your business is very much appreciated. We look forward to welcoming you back, Sincerely

"A great Host Hotel for a Conference in Sidney"

4
31/10/2016

I stayed at this hotel for the week end to attend a conference at the Mary Winspear Centre. I was able to literally walk across the street to attend the conference and leave my car parked. The BW was close to restaurants so again no need to drive. A great location for my needs.

johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review so pleased to read that you had a great visit with us, we hope your Conference was a great success. Thank you for your business.

"convenient hotel near the Victoria airport"

4
10/10/2016

We chose this hotel because we had an early flight the next day out of Victoria airport (which is actually in Sidney). What a find! The hotel is on the main drag in Sidney, a lovely town with a beautiful harbor and many shops and restaurants. The hotel has a nice gym, and is well-appointed with wifi and coffee, etc. It looked like it had been recently updated. There are facilities to print boarding passes in the lobby, and the staff can help with ordering a cab for airport runs.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review and for taking the time to share your review with everyone. We were pleased to read that you had a great visit with us as well as in the town of Sidney. Thank you for your business and we look forward to your return. Sincerely

"Nice clean room, convenient location"

4
09/10/2016

Although we only had a very quick overnight stay, the check-in was very quick and courteous and the room was very clean and tidy. The location was very close to the highway with easy access and plenty of parking. It is also conveniently located next to the gas station and places to get a quick bite to eat. Overall we felt that the hotel represented good value.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, only sorry to read that you were unable to stay longer and enjoy the town of Sidney. Thank you for choosing our Hotel to stay with and we look forward to welcoming you back soon. Sincerely

"Convenient Location"

4
01/10/2016

The hotel is conveniently situated close to the airport and ferry terminals. The rooms are large and clean with appropriate amenities - fridge, coffeemaker, internet. There is a family restaurant attached to the hotel. A free breakfast is not included but you do get a 25% discount on breakfast in the restaurant. There is plenty of free parking. Overall, good value for the money.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, your business is very much appreciated and we look forward to the opportunity of welcoming you back again soon, thank you

"Nice hotel good location"

5
27/09/2016

This little hotel is very clean and in a great location. Lots of restaurants and stores within walking distance. It is perfect location for people staying overnight for flights or for the ferry. We stayed in the extra wing they have and the rooms are clean and comfortable and it very quiet.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the excellent review, I was so pleased to read that you had a great visit while staying with us in Sidney, it is an amazing town with so much to offer. Thank you very much for choosing to stay with us and we hope one day son we can welcome you back. Sincerely and thank you

"You know what you are getting because they are consistently good"

4
26/09/2016

consistently good, you always know what you are getting and that makes choosing a hotel easy. I always stay at Best Westerns except when they are full and then I have to figure out where to stay. its like a home away from home.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review, we very much appreciate being your home away from home. We all thank you for your repeat business and look forward to welcoming you back again soon, sincerely and thank you

"Okay stay.."

3
25/09/2016

Overall an okay stay, have had better rates from superior hotels. The check in service and the pre-authorization process was not great. and Check out was worse .... I shouldn't have to explain how to close out a pre-auth.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for sharing your review, we certainly apologize for the inconveniences caused, and you are correct, it is our job to check in and check out with as little disruption as possible, I will certainly pass along your comments and we will make all effort to follow up. We thank you for your business and hope you do reconsider staying with us a gain in the near future. Sincerely,

"Met our expectations "

4
24/09/2016

The hotel meets the best western standards. Clean room, very friendly front desk staff. A smittys restaurant is on site. They are installing new lighting in the halls so while the electricians were working the halls were dirty but the halls were cleaned when we returned in the evening. Overall it was what we were expecting

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your comments. We apologize for any electrical work however we are installing new cabling in order to provide a stronger and larger WiFi network for our Hotel guests, we have also replaced all Cable HD boxes in our rooms to provide better TV reception and channels. Thank you very much for your business and we look forward to welcoming you back. Sincerely,

"wonderful stay"

5
20/09/2016

Our room was wonderful. It was clean, quite, an Oasis on a very busy trip. Location was perfect to walk to venues, dinning, and the harbour. Also close to the airport and ferry terminal. We will be back!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the wonderful review, so happy to hear you had a wonderful stay, Sidney is an amazing city and our location is close to everything. Thank you for your business and look forward to welcoming you back, sincerely

"Not going to try this one again"

1
19/09/2016

An early departure from Vancouver Island made us decide to stay in Sidney for our last night. selected the Best Western from user reviews. The elevator had garbage in the floor upon arrival and it was still there in departure. The room had a strange smell to it. The air conditioner was a wall mount type and was very loud. Room was small. Cleanliness in the room was good. Overall however we will not return to this location.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your review and sorry you did not have a great experience. We apologize if someone left garbage in the elevator , during the day we certainly have enough staff around and should have noticed this, unfortunately after 6pm we have one agent working and depending on how busy we are may not always have a chance to perform a property walk. I wish we were able to provide a central HVAC system but unfortunately our building was not built that way and most ac units do have noise, we will certainly check to see if this room requires attention. Thank you very much for your business and do hope you reconsider in the future and decide to return, sincerely.

"Stayed for family wedding"

4
18/09/2016

After the wedding rehearsal we thought we could check in early, the girl at front desk says to call back at 2 to see what they can do, this was for the 1 out of 4 rooms we booked . We came back after doing some sight seeing from 11am it was now 3pm to ask if just one room is ready as we were very tired and needed a quick rest before the family bbq we had to be at by 4:30 which we were late for! They couldn't offer any rooms as they weren't ready. And was advised that check in is at 4pm. My husband had already taken all of our luggage out of the car at this point not knowing that we couldn't get a room yet. So we sat on the benches with our luggage outside waiting for 4 pm. We weren't too pleased with the fact that when we came in to ask for early check in they couldn't get one of those rooms ready by 2 or 3 pm as they knew we were from out of town. Once we finally got the room at 4 pm they actually had all 4 rooms ready well look at that , I guess they don't have early check in even if they had the rooms ready. Anyhow after all that the rooms were nice and clean and spacious, and modern. I would definitely stay there again knowing now for sure you can never check in early, you gotta wait till 4 pm. I was just happy to know that the rooms were very nice and clean and that was so important.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your comments. Unfortunately when we are full house we can never guarantee an early check in, although some rooms were ready the reason could have been based on your room type requested. We make every effort but this is the reason we advertise 4pm check in on our websites. Hope the wedding was wonderful and glad the rooms were great and clean and to your satisfaction. Thank you for your business.

"good stay"

4
15/09/2016

check-in was a little confusing as the clerks were unsure how to use points, but figured it out.the hotel itself looked very nice and the area we saw and stayed in was well maintained, both in and out.we were surprised that we had to use the restaurant next door for breakfast and had to pay for it. there was a 25% discount for being a hotel guest.the service was good and the food ok and over priced. everything else was just fine.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your review and for choosing our Hotel to stay at. We do not advertise free breakfast and although some hotels do there are many that do not, we offer 25% for all guests to enjoy a full breakfast from a large menu offering for our guests to enjoy. Thank you for your business.

"good location - nice place for a couple of nights"

4
12/09/2016

I like that it's near the ferry terminal and is walking distance to the waterfront which has some cool art and a short history walking tour BUT for the value paid, I wish the free breakfast was included rather than a discount to a restaurant. Anyways, the check in was easy, room was clean, beds somewhat comfortable (pillows a little flat), and the area is quiet at night. The Save-On-Foods grocery store across the street was convenient because a lot of restaurants we felt like eating were closed by the time we arrived via ferry so we got ramen bowls at this store (boiled water via microwave) and our cashier found out that we were visiting from out of town and gave us the club member's discount.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
So pleased to read that you had a great visit with us. Our location is amazing and the Town of Sidney has so much to see and offer. Thank you for your business and hope you return soon, sincerely

"Great Property"

4
10/09/2016

This is a very nice property right in downtown Sidney within walking distance of the entire downtown and waterfront. The staff is courteous and helpful. I had two problems, however, which brings down the rating. The stand alone AC unit, which works wonderfully, was broken on my first night, the room was stuffy. The unit was promptly changed out the next day. The second problem is that the housekeepers failed to clean my room on my second day. I advised the desk at 5:00 p.m. that the room had not been cleaned. The attendant advised that my room was noted "no service". I responded that I did not want the sheets changed daily, but that everything else was to be cleaned. In fact, the room was cleaned on the first day! Bottom line: don't try to be environmentally conscious, just have them clean and change everything, every day. I put the wet towel on the rack on the first morning, so they were not changed. The second day, I threw them into a pile in the bathroom and, well, they did nothing at all. The desk attendant stated that I would given some sort of compensation upon check out, but that will be tomorrow. Let's see if they follow through Nice property and nice location, but communication needs to improve!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for sharing your comments sorry about the confusion with your room being cleaned. Our process is if a door sign is on the door that says no service we do not come in and clean, I would suggest if possible to advise the front desk that you may only want it cleaned but no sheets changed, we attempt to place cards in your room that advise the staff to not change sheets, then we have a card for the washroom advising if you wish for the towels to be changed. We apologize for the miss-understanding on our behalf. Thank you very much for your business. Sincerely,

"Looked tired, but very refreshed inside."

4
06/09/2016

A little pricey for the room, but it was large and clean with great water pressure. Accepted out dog without any problems, very close to main shops and was a nice 'home base' for the wedding we attended in Sidney. Saved driving back home late at night.

johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, happy to read that you had a nice visit with us while attending the wedding. Thank you for staying with us and we hope you come back soon.

"Just what we were looking for - quiet & clean"

5
05/09/2016

We stayed overnight and it was just what we were looking for. We had a fabulous room on the 2nd floor that was huge. The room was spacious, quiet and the bed very comfortable. The air con is quiet The location is good - close to the shops and restaurants. The staff is very friendly. The Keurig coffee maker, fridge, and bar sink is a bonus. We thought the price was reasonable given that it was high season and a long weekend, plus parking is free and the quality of the accommodation is excellent. (I slept for 12 hours - can't remember the last time I did that). Sidney is a tourist town and is close to many tourist attractions and the ferry. Would highly recommend for short stays.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the excellent review, so pleased to read that you had a wonderful visit and more importantly wow a 12 hour sleep. Thank you so much for choosing our Hotel to stay with and we hope you return again soon. We appreciated your business.

"really not worth the price"

2
01/09/2016

breakfast is not included in the rate: they only give you 25% discount on the next door restaurant. This is really bad and very uncomfortable in my room I didn't even have a kettle to make a cup of tea: when I asked for some hot water they told me to do inside the restaurant and ask them. I was shocked!!! I asked at the reception on how to get to the airport by bus and the answer was "we don't have an idea". I had to check by myself: the bus is just few minutes walking from the hotel and it costs only 2.5$ For all the reasons my review of this hotel is negative. Really overpriced for what I got: no breakfast, no kettle in the room, very poor support at the reception

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much and I certainly apologize. It is a shame we did not take further measures to assist you and for this I am sorry. We have spare kettles in the back for guest requests, we also find some guests just use the hot water from our Kuerig Machines as we provide tea bags in the room. As for transportation I am very surprised we did not direct you to the right location as it is very simple to google, again a poor judgement on our employees behalf. I will certainly share your comments with everyone with hopes that we use this as constructive feedback and to ensure this lack of service is not repeated. Sincerely and thank you

"Nice location"

4
30/08/2016

My Mom and I stayed here for 2 nights while we visited Victoria and Butchart Gardens (arriving via ferry from Anacortes, Washington). We had the last room down the first floor hallway that meant from our room door we could see directly into the restaurant (Smitty's). That was a little odd, but it wasn't a big issue. The room was large, clean, and well furnished. The two double beds were comfortable. The little table with two additional chairs were a nice added feature for when we felt like getting take away pizzas from Mariner Pizza our first night for dinner (it is at the north edge of the same property as this hotel) -- definitely see my separate review of the pizza! The free parking and free wifi were very appreciated. The area felt safe and we walked all over Sidney in the afternoon and evenings and never felt concerned. Our only sources of disappointment were the following: - the room had a bit of an odor...something like old smoke smell oozing out of the walls? We were there during a particularly hot week, so perhaps that released some old odors into the air. The in-room AC unit seemed to help with the odor, which was nice (since, as other TA reviewers have noted, the first floor windows do not open), but the odor was still evident on my clothes inside my suitcase after I returned home. - the towels were not soft - I completely appreciate that they were definitely clean, but they served to exfoliate while we were trying to use them to dry after our showers. Some fabric softener might be beneficial during laundering. - the door to our room stopped working (stopped reading our card keys and wouldn't read several sets of new ones made for us by the front desk) during our stay. The maintenance gentleman fixed whatever the problem was after he came in at 9 a.m. the following morning, but it was a bit inconvenient to not be able to come/go as we liked due to having to wait to have the front desk person be available to come use their master card key to get into our room. (The front desk person was very apologetic and helpful when it happened. She should be commended for trying to take care of the issue as best as she could without a maintenance person there to fix the problem.)

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your review and for choosing our Hotel to stay at during your visit to Sidney with your Mom. I certainly apologize for the key issues with our door locks, and will certainly investigate, I am aware at times that cell phones seem to demagnetize the key cards but this may not have been the case. Each of our rooms do have windows that open we also provide AC units. We had a few rooms many years ago that were smoking and we have in the past year completely renovated all rooms with carpet and new wall vinyl so I am sorry you could still smell an old must cigarette smell. I will certainly recognize out team at the front desk and hope that you consider returning again in your future visits to the Island. Thank you again for your business. Sincerely,

"Great place to stay - short term"

4
21/08/2016

The hotel is located just off Beacon Avenue which is the main street in Sidney. It is a couple of blocks off the Pat Bay Highway which joins the ferry terminal to Victoria. It is a pleasant and easy walk to the water front and the walkways along the ocean. There is also a large grocery store across the street. The check in and check out worked well. The room was large, clean and pleasant. Everything worked in the room including the wifi. The one downside is that there is no pool and there is no complementary breakfast at this Best Western.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, our location is great and you touched on so many key areas. We thank you for your business and look forward to your return, thank you for choosing the Best Western Plus Emerald Isle. Sincerely,

"Very Nice Best Western"

4
15/08/2016

This is a very nice Best Western. Our room was clean, comfortable, and seemed recently updated. Great air conditioning unit (worked well, and was great for white noise to block out street and airport noise). Very convenient to Sidney shopping and waterfront attractions (walking distance to everything). Seemed a little higher priced than other Best Westerns, but considering it's in the heart of a tourist town, was actually pretty reasonable. Great restaurant right next door.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review. We were pleased to read that you had a great stay while with us at our property. Our location is amazing, close to Airport, Ferries, Victoria, Butchart Gardens and in the most beautiful town of Sidney with Shops and Restaurants and the amazing ocean 7 blocks away. We hope you come back again very soon. Sincerely,

"Large Suite Type Room"

4
14/08/2016

We stayed one night as we were leaving the Island after spending a week touring. Great location to the airport. Friendly staff. The location is within easy walking distance to the ocean and all the downtown. The room was large like a suite with lots of extras.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you so much for sharing your great review, we look forward to you coming back and touring again, we hope you visit us soon. Thank you for your business.

"Friendly service great room!"

5
11/08/2016

Nice property on the main road into Sidney. All the staff were friendly. We were in the annex building which was across the parking lot from the lobby. We had a very large and comfortable suite. Will stay here again when in Sidney!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review, so happy to read that you had a great visit, thank you very much for choosing our Hotel to stay with, your business is appreciated. Sincerely

"Everything you need"

4
08/08/2016

I spent 5 nights at this hotel and it ticked all the boxes. Large room with 2 double beds, wifi, tv, desk and chair, 2 more chairs with small table. Large flat screen TVs. Most all super location for Sidney, just walk out the door and you are on Beacon Ave, the Main Street, with loads of cafes, restaurants on your doorstep and Also close to Butchart Gardens and a short walk to go Whale Watching.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review and so please to read that you had a great visit during your 5 night stay. Thank you for your business and for choosing our Hotel to stay with, we do look forward to welcoming you back again soon. Thank you

"Fantastic location, pretty grounds, excellent parking"

5
07/08/2016

Easy access to roads. Very good parking, spaces are nice and wide. The grounds are well maintained. Walking distance to businesses. Comfortable, clean room. Best in room coffee we've had at a hotel. Sidney is a very walkable city, and there is excellent parking. The summer farmers market on Thursday evenings is wonderful.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the amazing review, so happy you had a wonderful visit and how great that you were able to enjoy the Thursday market, such a great event Sidney puts on. We thank you for your business and look forward to welcoming you back again soon. Sincerely,

"Perfect hotel in Sydney B.C."

5
07/08/2016

We have stayed at this hotel six times. Each time the hotel has been beautifully kept, immaculately clean and with courteous friendly staff. It is an easy walk to the sea front, passing lots of lovely shops on the way, and excellent restaurants.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you so much for your repeat business, aside from a great 5 star review I love nothing more than to have a repeat customer keep returning, we thank you for your loyalty and the business you provide. Wishing you a wonderful rest of your summer. Sincerely,

"Great stay"

5
07/08/2016

The staff and facilities made this stay the best of all the stays we have had over the years. The staff, especially Donny, were very helpful and knowledgeable. We will definitely stay here again when coming to the island.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the Excellent 5 star review, I will certainly mention and thank Donny for the recognition you provided. We were all so pleased to read that your visit was excellent and we look forward to having you return again soon. Thank you for your business. Sincerely,

"Good location, good for one night"

3
06/08/2016

We needed a place close to airport for one night and this fit the bill. I still found it expensive for what it was.... Basically a motel style room that had a musty smell. The front desk lady explained that they could not open the windows on first floor for security reasons but I think they should prepare the room by putting the air con on, which we did immediately upon arrival. The beds were very comfortable as always with best western and the rooms were big. They give you a coupon for 25% off breakfast at the attached smittys who has was good but I would have liked to have seen a bigger discount considering the location and obvious attachment to the hotel. Easy and fast late check in at midnight. Met our expectations.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your review, over all I am glad we met your expectations, we thank you for your business and hope you consider us again in your travels through Victoria Island and Sidney. Sincerely,

"Great location"

4
03/08/2016

We stayed for 1 night last Thursday and were happy with the accommodations. Check in was fast and easy and the room was very clean. Beds were very comfortable. Location was great and close to the harbour. On Thursday night they close the street and set up the market with many vendors and wine/spirits/beer tasting and food. We bought some double hot horseradish. We had an excellent veal snitzel with mushroom sauce. Also had some Pilipino food which was tasty. The hotel is across the street from Tim Hortons, star bucks, Shoppers, grocery store and bank. Also the 5 and Dime all day breakfast. Smitty's is attached to the hotel and guests get a 25% discount but we still found our breakfast bill to be high even with the discount. Outside of the hotel there was a unique spiney Cactus type tree which was a neat attraction.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, so pleased to read that you had a wonderful stay with us and enjoyed our town of Sidney. We thank you for staying with us and hope we have the opportunity of having you return again soon. Sincerely,

"It's been upgraded"

3
30/07/2016

Since my last visit 3 years ago the room that I stayed in this time has a nice new upgrade. I was given a suite as a comp. upgrade and it was very nice in size and amenities with full kitchen,living room etc.. Clean room comfy bed and in the Killarney wing it was quiet The location of the hotel is Ok Reasonable rates. Free parking

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
thank you for your great comments, your business is very much appreciated and we thank you for your continued business. Wishing you a wonderful summer and look forward to welcoming you back again soon.

"Beautifully appointed & great location for ferry, airport & Butchart Gardens"

4
23/07/2016

Beautifully appointed suite with king size bed. No kitchenette. Great location coming to or from ferry & airport and for visiting attractions such as Butchart Gardens & Butterfly World Smitty's Restaurant on site - great food & great prices. Only peeves: Long black hair found in bathroom. Jacuzzi tub jets not working - no instructions available & reception staff had no knowledge of how to get it going.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for taking the time to share your review. Very pleased to read that you had a wonderful visit while in Sidney and with our property, I was sorry to read that you were unable to work the Jacuzzi jets, there is a dial on the outside of the room so unsure what occurred but we apologize, we have also advised our housekeeping department to ensure they are more thorough with their procedures. Looking forward to welcoming you back, we appreciate your business. Sincerely

"Most Reasonable of the Airport Hotels"

3
21/07/2016

We stayed at the hotel before flying out to Vegas. It was conveniently located. The town was a lovely place to walk around. We were able to walk down to the water and have a lovely meal. The taxi to the Airport was $13.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, hope your trip to Vegas was excellent. We are located 10 minutes max from the Airport so a great place to stay to catch your early morning departures. Hope you consider us again during your next trip. Thank you for your business.

"Not all rooms are equal."

2
11/07/2016

Upon reviewing the past reviews on TA, I requested the separate Killarney building for my family's stay because it was a newer facility and quiet. Requests are not guaranteed and although I booked a month in advance, coming in for 1 night and very late from the airport, we were put in room 124, which was at the end of the main building. Upon opening the door, a waft of musty air hit me but we were so tired, we just wanted to get to bed. The dank smell never left the room even after opening windows and my pjs reeked of the same odour the next morning. I am a BW member for over 15 years and not all BW reach the same level of excellence. On the positive side, the room was spacious, clean, had a Keurig machine, and all the tv channels were accessible. But the fridge was loud and a portable a/c sat in the room, indicating the age of the facility. The woman at reception was very cheerful and gave us discount coupons to some nearby attractions. The BW is not on the harbour but in easy walking distance, and this is reflected in the price. I will think carefully to book again here as it is not worth the stay if put in an older, musty room.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your comments, sorry to hear you were not overly pleased with your stay. All of our guest rooms are equipped with the same new furnishings. the First floor rooms are on the main level and closer to gardens and lawns and at times some will sense a musty smell. All rooms have new carpet and paint or wallpaper along with furniture. The main floor rooms in the main building have portable AC units, the remainder of the rooms are new HVAC units and I will admit they are not silent, wish they were able to offer that feature. The Kilarney building was built 3 years after the main building and is a quieter location so please any special requests please call the Hotel, the Kilarney only has 19 rooms and 8 of those are suites so book up very quickly especially in the summer months. Thank you

"It was very Comfy, especially after a rustic cabin stay"

5
11/07/2016

We were only here for one night, but I would easily stay again. My 5 stars is based on other hotels similar to this. (I stay at a lot of Best Westerns.) We just did an overnight on Victoria, and I wanted to be closer to the ferry port for leaving the next day. Our room was in the Kilarney (hope that's right) section. It was spacious, quiet and very clean. The beds were comfortable. I loved the double sinks outside of the bathroom. We were two adults and a 6 year old. It worked great!! They do not do a breakfast, but offer a discount at a place on site. It was like an I-Hop or Denny's.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, so pleased to read that you had a fabulous visit while with us here in Sidney. Our Restaurant is Smitty's and is an all Day Family restaurant, we offer all of our guests 25% for their breakfast. We appreciate your business and hope to have you return again real soon. Thank you

"Clean, Quiet, Convenient!!! Very nice stay!!!"

5
07/07/2016

Our visit to Buttchart Gardens was enhanced by our pleasant stay to this hotel!!! We travelled by the Brentwood Bay ferry for the first time and really enjoyed our stay in Sidney!!! We have stayed in lots of hotels and this one ranks among the cleanest and quietest!! The quality of food at Smitties restaurant for breakfast with a discount and the convenience to banks, shops and the gardens made our trip a very pleasurable one!! Thank you!!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the 5 STAR review. I will certainly pass along your comments to our Housekeeping team. Hope you had a great time at the Gardens, and lucky you for enjoying the nice Brentwood Bay Ferry, so beautiful of a trip. Thank you for your business and look forward to welcoming you back again soon.

"Very clean, friendly staff, awesome location"

5
07/07/2016

This place is perfect location near shops, liquor store and restaurants. It was clean, big rooms, and the staff especially Sally at the front desk were great. Everyone so friendly, makes you feel so welcome. I highly recommend this Motor inn.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the 5 STAR review, so very happy to read that you had a great stay with us. We are in a great location with so many stores, shops, Ocean, and entertainment close by. Please hurry back, we look forward to seeing you, thank you for your business.

"Wonderful Place to stay!"

5
28/06/2016

Had a great stay. The only thing was the lighting in the rooms. It was very convient...10 minutes to the Victoria Airport. Could walk the main street right to the ocean. Many lovely little shops and eating establishments. Would recommend highly.

johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much Carol, so pleased to read that you enjoyed your stay. We appreciate your comment with regards to lighting and are placing LED bright stick bulbs in many of the rooms to provide a brighter atmosphere especially on our lower floors. Thank you for your business, Sincerely

"Nice hotel on our way to BC Ferry"

5
25/06/2016

Our family stayed at the Best Western in Sidney on our way to the BC Ferry to Vancouver. The hotel room was clean and comfortable. We happened to arrive at the hotel on the day of the weekly Sidney Street Festival, which began about two blocks from the hotel. We enjoyed visiting the vendors and did some shopping. It also was an easy walk to the pier at the end of the street. Our hotel room was near the adjoining Smitty's Restaurant, which served a great breakfast. We had a great time and would definitely recommend this hotel.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, so pleased to read you had a wonderful stay while with us here in Sidney. The Thursday street festival is loads of fun plus all of the fun shops and restaurants. We look forward to having you return again soon, sincerely

"First visit, GREAT find!"

5
21/06/2016

Newly renovated, I stayed in the Killarney Annex, which houses the new weight room. Basic, but good. Room was spotlessly clean, and for being literally a few steps off Beacon Ave (main street) virtually NO traffic noise. It's close to the airport, so now and then some air traffic, but not dreadful. Check-in and desk staff 100% welcoming and wonderful. Grounds in full flower are a complete delight. About a 10-15-minute stroll to the beach front, with great little knicky-knacky shoppes along the way. About a 15-minute drive to Buchart Gardens, which you should have on your bucket list! A very pleasant stay, indeed!

johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you so much for the great review and we were so pleased to read that your first visit was as you had wished. Our location is great, being so close to the Ocean and main street with the many coffee shops and stores. Thank you very much for choosing the Best Western Emerald Isle and we look forward to having you return again soon. Thank you

"Gem of a hotel"

5
21/06/2016

Literally steps off Beacon Avenue, hardly any traffic noise; it is near the airport, so there is very occasional air traffic. Room spotlessly clean, and the hotel has obviously been recently updated. Grounds were in full flower, and quite lovely. A most pleasant stay!

johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your wonderful comments, so pleased to read that you had a wonderful stay with us. Thank you very much for your business and for selecting our Hotel to stay at during your travels. We look forward to welcoming you back soon. Sincerely

"Noisy and dated"

2
19/06/2016

Company (unfortunately) books us this hotel regularly. If you get the street side rooms, you not only enjoy the noisy road, but also the constant peeping crosswalk all night. Rooms were recently renovated, but still look dated. The air conditioning is mounted straight through the wall, which increases the road noise even more. At least the rooms are clean. Cable TV gives you a wide variety of channel you cannot watch, there's a list with the few channels that are available. One of the least favourite stays throughout the company. Also staff doesn't seem to care what rooms they give you. Cannot recommend!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your review, sorry you did not enjoy your stay. I wish we were able to control noises from outside to ensure your comfort. We offer over 100 channels and make every effort to ensure business channels, Sporting Channels, History and Kids TV as well as movies. Have a great summer. Thank you for your business.

"Sweet Suite"

5
18/06/2016

We booked a one night stay for a family birthday party nearby. Our recently renovated room was located in the annex of the hotel. It was a spacious and comfortable suite, not just a room. The front desk staff was very accommodating because we were trying to check-in early. By the time we had lunch at the adjoining Smitty's restaurant, they had our room ready. I would definitely recommend this spot for easy access to quaint Sidney and also to the ferry terminal.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, so pleased to read you had a great stay with us, thank you for your business and please hurry back, sincerely

"Very nice hotel, friendly, helpful staff"

4
13/06/2016

We would not hesitate to stay at this hotel again. Really nice rooms and the location couldn't be better for being in downtown Sidney. Easy walk to shops, restaurants, grocery stores, etc. and we can't say enough about the incredible scenery in the area.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review and we were so pleased to read that you had a nice stay with us and enjoyed our beautiful town of Sidney. We very much appreciate your business and look forward to your return. Sincerely,

"Weekend"

4
03/06/2016

Hotel is much nicer on the inside than the outside. Clean and comfortable. Used points so can't comment on the value but a pretty good hotel. Close to ferry and airport. Grocery store across the street and about a 20 min walk to the ocean.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review and for being a BW Rewards member, how nice to travel and be able to save money and use your points that were earned. Thank you for your business and we look forward to welcoming you back again soon, have a great summer.

"Pleasant stay"

5
01/06/2016

Beautiful large clean room and bed. Nice area. We were impressed with service and value here. Staff was pleasant and accommodating. Fitness facility was great. Very close walk to downtown shopping and great places to eat. We got lucky and got to enjoy live music from a couple of street bands!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the wonderful review, so pleased to read that you were happy with our Hotel and services, as well as the great town of Sidney. Thank you for your business and we hope you return again soon, sincerely

"The Inmates Run this Asylum"

1
28/05/2016

Well-- I can't review my hotels stay here because I couldn't even get a reservation. I am looking to book 6-8 rooms for a conference in September 2016 in the Sidney area. I contacted all the suitable hotels in the region (and got back quotes for accommodation from all EXCEPT the Emerald Isle. What I received back from someone named Kailah (who claims to be the front desk supervisor) was an e-mail that they do not accept reservations from groups during the "busy summer months" (her words). Since when is the last week in September part of the busy summer months? And since when does a hotel turn away guests asking for information? I followed up by contacting Best Western corporate offices to find out that yes they do accept groups (of up to 10 rooms maximum), they do still have availability for the rooms requested and she was as puzzled as I was about the hotel's response. Pathetic, is all I can say. AND... guess which group will NOT be staying at this hotel in September nor ever recommending it to anyone else.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
The Hotel does not accept Group reservations up until end of September, unfortunately you may not consider this a summer month but in my business in Sidney we do, our FD Supervisor was absolutely correct and is aware of our policy. That being said you are or any guest is allowed to book up to 10 rooms any time you wish if we have the availability on line and through Best Western. So we thank you very much for your review.

"Convenient to Victoria Airport"

3
26/05/2016

The Hotel is 10 mins from Victoria airport and very convenient. The bed is average, the AC is a wall unit and very loud. The bathroom is clean, but needs updating. Easy walk to downtown and harbor area, shops, dinner. The staff are great!! I would stay here again b/c of the staff and location.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your nice review and I will certainly share with our amazing team. We appreciate your business and look forward to welcoming you back again soon. Sincerely,

"Incredibly Clean and Comfy"

5
20/05/2016

I stayed in Sidney for six nights while traveling for business in May 2016. The Best Western Emerald Isle was by far one of the cleanest and most comfortable hotels that I have had the pleasure of staying at. The location provides quick and easy access to and from YYJ airport, as well as easy walking distance to many of the restaurants and businesses along Beacon Ave. It's also a short water to the water at the end of Beacon Ave. to enjoy the ocean air! ps. the adjoining Smitty's Restaurant was a nice convenience also.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your wonderful review. Glad you enjoyed your visit with us while here on business, we were also pleased to see that you were able to get out and visit the great town of Sidney. Thank you very much for your business and we look forward to welcoming you back again soon. Sincerely

"Great choice for a getaway to Canada"

5
18/05/2016

We often visit Victoria, but taking our car across can get expensive. A very simple choice, especially for Washington State visitors, is to visit lovely Sidney, BC. The best way to get there is to take the most scenic ferry ride in Washington State, the Anacortes-Sidney ferry that winds through the calm and scenic waters of the San Juan Islands for almost the entire trip. Be aware that it runs only from about March to mid-September. Once you land in Sydney, the Best Western is about a half-mile walk or a short taxi ride from the ferry terminal. Visitors coming from British Columbia also take the year-round ferry from Tsawassen and land at Schwartz Bay only a couple of miles from the hotel. Sidney has the feel of a small, seaside town, with many food choices, some wonderful museums for kids, and trails that can get you to various nearby marinas or beaches. Want to go into Victoria? A regional bus, which originates at the more distant BC Ferries terminal comes through Sidney and heads on to downtown Victoria. The hotel is clean, and rooms are generous. Views are nothing special, but you didn't come here to stay inside. Your best view of the sea is always enhanced by smelling the salt and feeling the spray on your face, not far away. Helpful staff. No free breakfast, but you'll get a discount at the pancake house in the same building.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
What a wonderful review. Thank you so much for the 5 STAR rating. You have provided so many great details on Victoria and Sidney as well as activities to see, thank you so much. We look forward to welcoming you back again real soon. Thank you for your business,

"Clean and Comfy"

5
16/05/2016

My husband and I stayed in Sidney for two nights while visiting family near Sidney. Very clean and comfy hotel. Will be back as we are moving to the Victoria area in about six weeks and will need to scope out the area for a rental property.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review and for your business. We look forward to having you return and excited about your possible move to the Island, hope we can assist in any way. Sincerely,

"Conference in Sidney"

4
16/05/2016

I stayed at this hotel to attend a pilot's conference at Victoria airport. It had an excellent location with walking distance to restaurants on the waterfront and was just minutes from the airport. The staff member who checked me in neglected to mention that my room was in a separate building across the parking lot from the lobby, but otherwise it was a very good stay.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your great review. We hope the conference was wonderful and glad our Hotel could accommodate all of your expectations. Look forward to having you return again real soon. Sincerely and thank you for your business

"Need additional cleaning when transitioning between guests"

4
15/05/2016

It is a nice hotel close to shopping and ferry. The overall stay experience was very good, other then the first night where I found nail clippings on the carpet. I would have given it higher rating if not for the nail clipping. Breakfast selections were good compared to other hotel offering complimentary continental style breakfast. Definitly would stay there again but I will check the carpet cleanness before accepting the assigned room.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
My sincere apologies, after we reached out to you in our email you did reply back and indicated this was another Hotel on your visit and not our Hotel, we are hoping that you could kindly remove your review. We do thank you very much for your great comments shared earlier today. Your email Thanks for your reply Ms Sebastian. I had made a mistake on the review. Your hotel, Emerald Isle was clean and well kept. I wish all Best Western Plus are more like yours. The one I found the nail clippings was in ****. I thought the review was for ****, not until I received your reply did I realized my mistake. Please accept my apology for an confusion I might have caused. Please extend my apology for the mixup to your housekeeping staffs and manager Sincerely yours, ****

"Vancouver Island Trip"

3
09/05/2016

Convenient location, standard facilities. Sleeping building separate from main building, not a positive! 25% discount on B 'fast. May stay again.. Sidney is good for a day visit and close to all transportation options.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the great review. Best Western Plus Emerald Isle has 2 building, the Main building has 45 rooms and the Kilarney building has 19 rooms, the Kilarney rooms are larger and also have the Fitness center and guest laundry facilities. The buildings are located across from each other and easily accessible. Thank you for your business and hope to welcome you back soon. Sincerely,

"Basic things missing!"

3
09/05/2016

We flew in from Toronto and reached really late at night and the time difference didn't help. The room was nice and clean, but it was was really sad that there were no complimentary water bottles in the room, a basic requirement in my opinion. Then we woke up in the morning and wanted to drive out right away as there was no complimentary breakfast provided either... frustratingly, no "to go" coffee cups were in the room so we had to leave without our morning coffee!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your comments. Our Hotel does not offer a complimentary breakfast like many others, we do offer a 25% discount to use in our Smitty's restaurant. I apologize that no to go cups were in your room, each and every room should be equipped to have to go cups, we also provide a complimentary coffee station directly beside the front desk where you check out. Thank you for your business and we hope you return again soon. Sincerely,

"Return from Duncan B.C."

5
04/05/2016

The stay at the hotel was a preparation for my return to Ontario. I was entirely pleased with the hotel and the staff that took care of me. The greeting receptionist facilitated my wake-up call and arranged for the taxi for the next morning. She ensured that, since I would miss breakfast the next morning, I had something to eat. She also estimated the cost of the taxi. I would stay at this hotel again.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the wonderful 5 out of 5 score, so please to read that you had a very positive experience while staying with us. Thank you so much for your business and we look forward to having you return again soon. Sincerely,

"Our Favorite Place to Stay"

5
28/04/2016

Once again we have nothing but good things to say about this hotel. We had an early flight and the location was perfect for easy access to the airport. They also allowed us to park our vehicle in their lot while we were away. As usual, the front desk staff were friendly and welcoming and the room was spacious, clean and comfortable. If you are looking for a great place to stay near the airport or near the lovely downtown and waterfront area, the Emerald Isle is an excellent choice!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Wow what a fabulous review, we thank you so very much and we were so pleased to read that you had another amazing stay with us. Thank you for your business and we look forward to you returning again real soon. Sincerely,

"Very Comfortable"

4
26/04/2016

Close to everything, very comfortable, friendly staff, good restaurant next door, big clean room, handy internet access, nice to have a refrigerator in the room, convenient to shopping and access to the highway, lots of parking

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank your for the very positive comments about our Hotel and your recent stay with us. Your business is very much appreciated and we are very hopeful that you will return again soon. Sincerely,

"Good Location"

4
20/04/2016

The hotel is on the main street of the lovely seaside town of Sidney. Close to Starbucks and other restaurants, book stores, clothing stores. The hotel is associated with Smitty's restaurant and offers a discount for breakfast. Our room was large and clean, but the heater didnt work well and it was cold. The staff was pleasant and very helpful. A convenient ten minute cab ride to the Victoria International Airport.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review, very pleased to read that you had a great stay with our Hotel and found the staff to be pleasant and helpful, as well the comment about clean and large rooms. We thank you for your business and look forward to your return. Sincerely,

"Clean, Large Suite"

5
17/04/2016

Needed a hotel to stay in overnight so that we could make an early flight the following morning. The woman in reception was excellent and knowledgable of the area. Room was large and spotless. Bed was very comfortable. Close to all amenities. Gym area was good. Discounted breakfast at Smittys the next day was a bonus. Would absolutely recommend this to others.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review and the great comments shared. We do have very spacious guest rooms with an amazing full serviced Fitness room, an amazing location blocks from the Ocean with numerous restaurants and shops to explore. We are very happy to have our full menu Smitty's restaurant next door and all guests do receive a 25% discount voucher. Thank you for your business and we look forward to seeing you again real soon. Sincerely,

"Dance competition stay"

3
15/04/2016

Hotel does not have hot tub as advertised. Would have been useful for all dancers in dance competition over 4 days. Multiple families booked this hotel based on hot tub on site Average hotel otherwise.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much, we apologize for not having a Hot Tub, we have not had a Hot tub since November 2015 and have removed from all websites. I certainly wish to apologize and as mentioned would be appreciated if you could share what site you had seen the Hot Tub advertised, I would be happy to correct immediately as mentioned so once again look forward to your reply in hopes that I can prevent this from happening to any of our future guests. I hope the Dance competition here in Sidney was great. Thank you for your business, Sincerely.

"Great location"

4
08/04/2016

Great location, Starbucks across the street. Enjoyed a walk down to the ocean and resturants. Excellent staff , very pleasant and helpful. Nice hotel although a little musty smelling in the lobby and room. Enjoeyed our stay.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the great review, we appreciate your business and look forward to your future return. Sincerely

"Perfect Airport Stop"

5
02/04/2016

My family of 4 recently stayed here after a late flight into Sidney and we were very happy. The hotel itself is a little older but it has been fairly recently renovated. It was very clean and we liked the close proximity to the airport. There was also a 25% discount for the attached Smitty's restaurant. The hotel had in-room Keurigs which we loved. We wouldn't hesitate to come back here.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the very positive Hotel review. We were very pleased to read that you had a fabulous stay with us at the Best Western Plus Emerald Isle in Sidney BC. We are located so close to both the Airport and Ferries, this is a great asset for those coming in late or travelling early in the morning. We thank you very much for your business and look forward to having you return again soon, Thank you

"Everything You Could Ask For"

5
24/03/2016

I got to stay in recently renovated rooms in the Killarney building, which is detached from the main building. The room was huge and was very comfortable with new furniture and carpet and double bathroom sinks. There was a large fitness area with lots of equipment and weights and also a couple of self-serve washing machines to do your laundry. I was very happy with my room. This hotel is centrally located in Sidney with supermarkets, restaurants and shops within walking distance. Parking is free. Wifi is included. I even got a free upgrade to a King room with a jacuzzi. I'd definitely stay here again.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review, we were very pleased to read you had a wonderful stay. Our rooms are very spacious, new carpet paint and vinyl, great amenities with washer and dryer as mentioned and a large upgraded Fitness Center, the Town of Sidney has so much to offer being a few blocks from the ocean is a wonderful way to take an evening stroll. Thank you very much for your business and we look forward to having you return, Sincerely,

"Just Average"

3
23/03/2016

This hotel is in a great location, close to shops and Victoria. It is dated but adequate. The suite with the kitchnette and separate bedroom with king bed is more suited to a couple than four adults. The sofa/hide a bed is a love seat. No one would be comfortable on it. The hide a bed should be taken out a replaced with something useful. In my opinion that suite is overated and almost deceitful. We moved to an ordinary one bedroom suite without kitchentte and was satisfied.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the great review. We do have different room types all with different amenities based on what you require. We would not recommend a One bedroom suite for 4 Adults, our sofa beds do range in sizes from Queen to double and one with a twin. We have many other room types that offer 2 queen beds, or suites with larger sofa beds, as suggested when trying to accommodate 4 adults please feel free to contact us in the future and we will be more than happy to suggest the best option for you and your family and friends. Thank you

"Wonderful weekend away"

5
22/03/2016

This hotel was very good. The rooms are very spacious and comfortable. The keurig coffee pot and fridge and wonderful extras. Great location within walking distance to coffee shops, restaurants and shopping. I would highly recommend this hotel.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the great review, I was pleased to read that you had a wonderful weekend getaway and decided to stay with us. Sidney is an amazing town with so much to do and see. Thank you for the positive comments about our guest rooms and hotel as well as location. We thank you very much for your business and look forward to welcoming you back again soon.

"Right in the heart of downtown Sidney, B.C."

5
18/03/2016

Great Hotel in downtown Sidney (by the Sea). Walking distance to everything. Great staff. Beautiful rooms. Close to the Airport. If you are interested in long walks, there is a 10k path around the Airport.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the great 5 out of 5 rating, so happy to read that you had a great visit with us, thank you for choosing our Hotel to stay at, we appreciate your business, thank you

"Everything You'd Look For In An Overnight Stay"

4
18/03/2016

Got here late on St. Patrick's Day 2016. Stayed in a double room on the main floor. Top marks for courtesy of desk staff, cleanliness of the place overall, super comfortable bed, really quiet room (Surrey's a pretty quiet town). The rooms are half updated, with contemporary fixtures in the vanity part of the washroom and 70's vintage fixtures in the shower. Can't recall the last time I had to turn two knobs to adjust the shower water temperature. Or seen an 18 litre per flush toilet. There's Keurig coffee machine in the room - and it's nice that they provide real cups and glasses. Room came with a little microwave and fridge, too. Nice place. Wouldn't hesitate to recommend.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for your great review, very pleased to read that you had a great visit with us and enjoyed the Town of Sidney. We have renovated many areas of the Hotel and just in the process and applying new vinyl to our washrooms and replacing the shower heads. We thank you very much for your business and hope you decide to return again soon. Sincerely

"Beautiful place!"

5
13/03/2016

My wife and I were on a business trip (March 2016) and this was a stop on the way through to Victoria, B.C. The room is spacious and very clean. We felt like royalty being in this room (208). The bed was sooooo comfortable and we got a great night's sleep! The keurig coffee maker is a bonus as I do love my morning coffee...and this machine makes it quick! This is what you'd expect from a room on a business trip.. The staff were very courteous and polite. Very helpful as well in answering all of our questions in regards to the area. Definitely recommend this place!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
WOW thank you so much for the 5 out of 5 score, this means so much to us. We were pleased to read that you had a great visit during your business trip. We make every effort to provide a very clean room, with great bedding and comfortable mattresses. Glad to hear you enjoyed our Keurig coffee maker as well, especially considering you like your morning coffee, must wake up and start your day in a great mood. Thank you very much for your business and we look forward to welcoming both you and wife back during your next trip.

"Business trip"

4
12/03/2016

I come to this hotel every 6 weeks or so on business. for 10 years. In the past years or so the rooms have been renovated. I usually get upgraded to suit which is large, clean and modernized. The hotel is about 5 min. from the airport and very close to all amenities. Great functional place to stay.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your great review and we thank you very much for your repeat business. We make every effort to ensure your stay is wonderful during your time away from home so please feel free to advise us if you require anything further. We look forward to your return stay. Sincerely,

"Clean, quite and conveniently located to YYJ"

4
08/03/2016

We stayed overnight at the BW Emerald Isle Hotel as we had an early departure from the Victoria Airport. Check in was relatively quick, the room clean and very quite. Parking is free for your stay, and the hotel does offer long term parking at a cost.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your review, so pleased to read that you had a great visit with us at Best Western Plus Emerald Isle. Due to our location near the airport and ferries we have many guests requesting long term parking, we were pleased to read this was of great benefit to you during your holidays. Thank you for your business and I look forward to welcoming you back again soon.

"15 Night Stay"

5
07/03/2016

Great location, close to ferry and airport. Sidney is quiet with all the amenities you might need. Right across the road from Tim Horton's, Save on Foods and Shopper's. Liquor store as well. Washer and Dryer on site which I used a few times as I was there for 15 nights. Beds comfortable. My only complaint would be the pillows and lack of channels on the TV. A channel guide would help as well.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful 5 STAR review, we were so pleased to read that you had a great visit in our Hotel and in the town of Sidney. We apologize for the TV line up, SHAW has recently made some changes. We have over 150 channels and SHAW does have a guide on the TV but we will certainly update our TV channel list and place it in all rooms. Thank you for your business and we look forward to having you return again soon.

"best western sidney bc."

5
28/02/2016

Excellent hotel, staff and gym. Handy to nice restaurant. Location of this hotel was handy to everything we needed in town. Was disappointed in not getting a short later checkout. We have stayed in Best Western hotels in Canada and the U.S. and this was one of the nicer ones.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the great score and review, sorry we were unable to accommodate a later check out for you due to the Hotel being very busy. We were so pleased you had a positive experience with our great team of employees as well visited our Smitty's Restaurant. We thank you very much for your business and look forward to having you return. Sincerely,

"Worst experience in a Best Western Hotel"

1
19/02/2016

If you want to confirm you will never stay in a Best Western Hotel again, visit the one in Sidney BC, Canada. Suggesting it is a seaside location when it is ten blocks away, makes one laugh. Demanding a credit card imprint when there are no services on offer is tantamount to credit card information theft. The welcoming staff almost scared us away. Two other staff tried to make amends, but after the first experience, the rest of the stay was downhill. The food in the neighbouring restaurant was inedible by human standards.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you so much the great review. In your comments to us you had mentioned the best Victoria 4 Star Hotels in Victoria were maybe a 1 star, and I agree we are not in comparison to 5 Star Hotels in Monaco like you advised me. It is very uncommon to check into a Hotel with a Debit card and not be asked for a security deposit, or incidental deposit, and that was why a credit card was asked, You had mentioned that Canada is a country of fraud and we were going to steal your $50 dollars, no Hotel is wanting to steal your money, I can guarantee that. We love Tourism and love to please our guests, we do realize at times that certain expectations are impossible to meet and I will be sure to apologize to our staff for the manner in which they were spoken to. Thank you

"Nice spot"

4
16/02/2016

One night stay - Seaside building - Very quiet, nice beds. Internet was fast. Front desk provided a light snack for an early departure. Fantastic service with check-in. Just an overall nice hotel with a great walk score.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you for the wonderful review. We were very pleased to read that you had a great stay with us. Thank you very much for your business and we look forward to having you return again. Sincerely,

"Very Impressed with this property"

5
12/02/2016

After a lack luster stay at the Chateau Victoria we decided to stay at the Emerald Isle. I was very impressed with the property. We staying in a suite with 2 queens. The size of the room was excellent, very large with lots of living room. The added Kerig is an awesome touch. The rooms are very clean and have all the amenities that you would expect. The fitness facility is great and has more than most hotels I have stayed at before. The best part of the stay was the overall customer service, the front desk staff were excellent and went above and beyond what I had been expecting. They even made us and the kids a take away breakfast bag since we were going to be leaving early. I would highly recommend staying at this hotel.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Wow what an excellent review, thank you for the 5 STAR review you have touched on so many key aspects of our Hotel. The newly renovated rooms, to our wonderful Keurig Coffee machines, our rooms which are from 250 sg. ft up to 350, the newly renovated and totally incredible Fitness Room, to our amazing and caring staff. We also understand many of our guests leave early so we make a small offering of juice boxes, apple, granola bar to get you started in the morning if you wish. Your business is very much appreciated and I look forward to you next visit. Sincerely, from all of us

"Perfect location"

4
11/02/2016

We stayed 5 days at the Emerald Isle. Our room had been renovated, it was comfortable and very clean.The hotel is walking distance to everything in Sidney. Pleasant and helpful staff at the front desk.

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for your 5 STAR review, we were pleased to read that you enjoyed our renovated rooms, we also renovated all corridor carpet and just the past few weeks a new Fitness Room, all of the new photos are listed under Management Photos, the other albums are pictures taken by Trip Advisor a few years ago and from our past guests. Thank you very much for your business and we look forward to your return. Sincerely

"DON'T STAY HERE UNLESS YOU WANT SILVERFISH"

1
09/02/2016

Our room smelled extremely bad and when I got up in the dark and turned the light on there were SILVERFISH slithering all over. I don't know if you can carry silverfish home with you or not but I will NEVER stay at this hotel again. It is NOT a BW standard hotel. STAY SOMEWHERE ELSE !!!!

John S, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you once again for your comments, as we have replied to all of your other reviews on different sites we apologize once again. We were originally informed that on your way home your husband had advised you he saw a silverfish so I am sorry now we are hearing they were all over, we have never witnessed anything like this before so very surprised. Silverfish are not uncommon in our wet climate during winter, we see very few of them and no way are they a result of poor cleanliness. You are absolutely correct, no insect is a standard with BEST WESTERN and we apologize, it attempt to distract Silverfish like we do Spiders and or Mosquitoes, we will spray when and if needed, we keep windows closed and if one is noticed one of our team members will quickly come to your room. Once again we are so sorry. Thank you for you feedback again, we will make every effort to correct and as mentioned earlier have provided some Best Western points to your account. Sincerely and thank you.

"Overall good, but missing some things"

4
05/02/2016

The good: Staff was friendly, rooms were nice and clean. They also allow pets which is a big thing for me. There is an attached Smitty's where you can get a discount and the food there is pretty good as well. The bad: The videos online show a hot tub, but I couldn't find one. I was really disappointed. Also, I did have one issue. My access card got deactivated twice while i was there. Probably because of my wallet phone and the magnet it uses to keep the wallet closed. Also the bathroom has a fan/light combo in it. (when the light comes on, the fan does too) And the fan is not quiet at all. It's hard to take a nice and quiet bath when that thing is running. And i'm not one to take baths in the dark.

John S, General Manager at Best Western PLUS Emerald Isle Hotel, responded to this review
Thank you for your feedback and comments, as we have already discussed in previous communication we apologize for any inconveniences caused. We have a bathroom light that turns on automatically with the fan, and then we have a separate switch that turns on the Heat lamp with no fan. We have tried to contact Trip Advisor on many occasions and they will not change my photos, For all future Guests please look at MANAGEMENT PHOTO album only as they show the new renovations, all other photo albums are from many years ago, thank you for your business I we hope to see you again soon.

"Quiet, and helpful staff."

5
03/02/2016

We stayed at the Best Western in Sidney as a launching pad for our trip to Palm Springs (and its early morning flight). We were picked up by the hotel's shuttle at the ferry (we're from one of the Gulf Islands) EXACTLY when they said they would be there... it was raining, cold and waiting around would be miserable). We got into our comfortable room quickly and soon made our way to the adjacent pub next door. Excellent food and and a drink special! We got a 5:00 am shuttle to the Victoria airport. The driver was helpful and courteous. We will definitely stay here again

John S, General Manager at Best Western PLUS Emerald Isle Hotel, responded to this review
This is a wonderful review and would love to take credit for it however our property does not provide a shuttle. We were so glad to read that you enjoyed our Town of Sidney, close to Ferries and Airports and a wonderful place to visit and tour the Oceanfront. Hope you return again real soon. Thank you

"Better than average but quite very good"

3
03/02/2016

Overall the experience was good, better than just average not quite very good. Friendly staff nice enough rooms but the sound from the hallway carried into my room too much, the door did not seal at all when shut. For the money, I would have spent a few dollars more for higher quality hotel.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you very much for your comments, as we had mentioned in your letter we do apologize for the noise in the street and or guests in hallways, we make every effort to ensure everyone respects others by being quiet but unfortunately can only control so much, the same with street noise, we hear these comments very little but apologize it was an inconvenience to you, Thank you for your business and hopefully one day you will try us again.

"Very Nice Hotel Well Located Near Airport And Ferries"

5
02/02/2016

We were very pleased with all aspects of this hotel from the exceptionally pleasant and helpful staff at the front desk, to the very nicely appointed room, the great bed and the hotel's location just off the highway. Has an elevator to reach the 2nd floor. Offers a 25% discount at the Smitty's restaurant located on site. Also lots of other eating options right nearby. Would highly recommend this hotel.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you so very much for the wonderful 5 STAR review, our team is very appreciative and especially pleased that you had a wonderful visit with us and enjoyed our town of Sidney. We make every effort to provide you a warm and welcoming visit as this is our passion, we thank you so much for your business and look forward to your return visit one day, Sincerely

"Just Where and What I wanted"

5
01/02/2016

Right in town, minutes from the airport and close to the Marina. Excellent and convenient charging service provided for our Electric car. Comfortable and quiet with everything needed very close by. The attached Smitty's Family Restaurant and hotel provided breakfast discount saved a lot of time and the food was hot, fresh and excellent.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you for the great review, we were so pleased to read that you had a great visit with us. Smitty's is a wonderful restaurant to have with us, large all day breakfast menu with attractive and reasonable prices. We offer all of our guests a 25% discount voucher to be used for your breakfast. Thank you again for your business and we hope to see you again soon.

"White Socks stayed white."

5
28/01/2016

Booked thru Expedia based on reviews and location. Check-in was effortless, but watch the bill automatically charges you for newspaper. Received a coupon for the Smitty's Restaurant. We did not use it, wanted to eat a local hang-outs not a franchise/chain. Parking was directly out the front of the Hotel. Wifi was included and fast. Facility was clean and completely smoke free. Room was large and included a microwave and fridge, hair dryer, ironing board and TV, We didn't use any of these facilities. King sized bed, cotton poly bedding and smaller pillows. Used extra blanket and I wish I had asked for another. Walked around in the room with white socks and they were still white when I took them off.. that is something Bathroom was very clean with lots of towels, soaps, shampoos etc. Sink(s) were directly outside the bathroom also with towels, hairdryer and toiletries. Only beef! No place to hang shaving kits and personal items in sink area.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you very much for your detailed review, so happy to read that we were able to meet your expectations and happy your socks were still white. Sidney has numerous small restaurants and shops to enjoy and glad you took advantage of the opportunity to tour. Thank you very much for your business. P.S - Most all Hotels especially in Canada offer you the Globe n Mail, in order for this service we receive papers at a low discounted cost and they are included in your rate, our caption on the folio advises that if you wish, we would be happy to remove the $1.00 charge. Again thank you and we hope to have you return again soon.

"Warm, Clean and Friendly"

5
24/01/2016

We did not book our room in Sidney until we were on the Ferry going to Vancouver Island. Our room was ready upon our arrival at 2 p.m. The room is very bright, clean and well laid out. A real plus was having a desk for our lap top. The front desk people were very accomodating and friendly. The beds were firm and comfortable. Location is right downtown Sidney and within walking distance of the water, I would certainly stay here again.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you so much for the wonderful 5 out of 5 review, so pleased to read that you had an amazing stay and so very happy that we stood out On-Line during your Hotel search while on the ferry ride over from Vancouver. Our location is amazing from the Ferry Bay at Swartz Bay, location to Airport, 30 minutes to Victoria and blocks from the Ocean here in the amazing town of Sidney. Thank you so much for your business and we look forward to your return. We have finished our main guest room renovation, along with guest corridors, lobby area and now our brand new 500 square foot Fitness Room. See you again soon.

"Excellent experience"

5
01/01/2016

Had a very positive experience. Everything was great. Loved that it was a 3 minute walk from my relative's condo. The beds were comfortable. The room was clean. Shared it with my daughter. Had an earthquake experience while there which was exciting. Everything was good!

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you for the wonderful 5 STAR review. The town of Sidney is so great and our Hotel is close to everything, you park your car and leave it, the Ocean, families homes, groceries, coffee shops, restaurants all so close. Thank you so much for staying with us and we look forward to welcoming you back one day soon.

"So comfortable"

5
22/12/2015

After a long day travelling, the Emerald Isle was a perfect place to spend a night. The staff was welcoming and very friendly. The hotel is in a great location within walking distance to restaurants, shopping and the waterfront. As always, the beds and pillows are amazing and we had the best sleep ever. We would definately return again. Thanks!

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you for the great review and the % STAR rating, so happy you had a great visit with us. Thank you very much for your business and we hope to have you return again soon. Sincerely,

"4 NIght Stay"

5
15/12/2015

Great spot to stay in Sidney. All amenities are close by and it is a short walk to the ocean. Clean rooms, service was great! Staff were helpful with helping us find a good place to eat. Sidney is a quiet little place but there is lots of little shops, restaurants, coffee shops, pubs and grocery stores. We will be returning for a week at the end of January and this will be the hotel we stay at.

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you for the fantastic review, glad to read you had a pleasant stay and we look forward to seeing you return in January. Wishing you the best for 2016 and thank you for your business.

"Had to ask to receive discount"

3
09/12/2015

I'm a BW Diamond Member and should receive free upgrades anytime they are available. I asked on check in to get upgraded from my queen reservation to a king room and was told you were sold out and sorry, no upgrades available tonight. I went to my room and within 5 minutes from check in went to BestWestern.com and was able to make a reservation on line for a king room, so clearly they were not sold out and someone simply chose to ignore my request. As well, when booking the flexible rate as a BW Reward Member I am supposed to receive 10% off the rate as per their current Winter 2015 promotion (which I an registered with), but I had to ask the next morning to receive the discount, I should have received it without having to ask.

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you so much for your review and for being a BW Diamond Member. I apologize for any confusion encountered during your check in. Our Hotel is majority King size beds so we are always providing King bed rooms to our guests especially BW Reward members, if we had a King room available it would have certainly been provided, I believe the agent was thinking a King Suite which would be an upgrade here was not available. We will certainly provide a King bed to you on your arrival and during check in please advise so we can update your profile. Many times a person can go onto the website and if a cancellation was made the room type can quickly appear and or disappear, many times it is when you choose to book the actual room that a message is presented advising room type not available. Either way thank you for your BW frequent visit and we look forward to having you return one day soon, Happy Holidays.

"not bad"

3
08/12/2015

the hotel is not bad in this town. i checked lots of others and this should be the one that to pick. I will go back again if i visit this town again in the future. too bad no breakfast included with the amount of money paying. over all i give them six out of ten

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you very much for your review, Unfortunately our property does not offer the free breakfast bar however we do offer 25% discount to a full service, large variety menu in our Smitty's Restaurant for you and your guests. We were pleased to read you had a great visit and would return, thank you for your business and we look forward to seeing you again soon, Happy Holidays.

"Good location, could use a refresh"

3
06/12/2015

Had to make a last-second booking at this property due to a vehicle breakdown while heading to the ferry terminal. Booking on mobile was very easy. The hotel is in a good location within easy walking distance of most of what Sidney has to offer. It is also close to the airport making it a convenient stopover point. Everything in the room worked but the furnishings and decor are dated. Road noise was noticeable from the room (110) but I was able to turn up the fan to drown it out. The bathroom vanity is pretty small but the shower temperature and pressure were fine. I found the bed to be okay but a little on the firm side for my liking. I wasn't in a great mood after my car broke down and this property was close and convenient. I could use a refresh but it's clean and convenient. I don't have much experience staying in Sidney but based on what I saw it would be a decent choice.

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you so much for your review and so sorry to read about your car. We have made many changes and so sorry they were not noticed, all new guest room carpets, new vanity's, soft goods, hallway carpet, and we are also changing to all new shears to provide a brighter look, and have replaced all lighting with LED and outlets on all lamps. More to come. Thank you for your business.

"Excellent Service"

5
05/12/2015

Myself and three other ladies stayed at this faciflity for two nights. Girls weekend for fun and shopping. Upon booking I put a request for extra pillows. Upon arrival we were able to check in early as our room was ready. The front desk clerk was very nice. We are settled in our room for about twenty minutes when we received a phone call from the front desk to ask us if everything was satisfactory and did we need anything. This was a first for all of us having stayed in hotels before. About 10 minutes later we had a knock at our door asking us how many extra pillows we would like. The beds were very comfortable, the room & bathroom were very clean. When it came time to check out the front desk clerk divided our bill into 4 portions without us even having to ask. We had a 25% discount at the Smitty's restaurant for breakfast which we were able to enter from our hotel. Overall our stay was excellent and I would highly reccomend staying there.

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you for the wonderful 5 STAR review, we were so happy to read that you had a great stay with us, thank you for commenting on so many important aspects of what we offer for others to read, your business is very much appreciated and we hope you return real soon. Thank you from all of us.

"Nice Walk to Downtown"

5
03/12/2015

This property has just been renovated and looks great. Love the rooms. Close to the airport and a pleasant walk to downtown. Bed was super comfy. The staff were professional and polite with a great sense of humour. We also had 25% discount at the adjoining Smitteys compliments of the hotel. Would stay here again!

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Hotel, responded to this review
Thank you for the great comments and 5 STAR review, glad you noticed the many new upgrades were are making and more to come, we are still adding new wallpaper to some rooms, painted many others, also new carpet and case-goods, we are also placing new lobby floor in the Kilarney wing, a few new furniture pieces, and hope to have our new 500 sq. ft. Fitness Room opened by end of December. Thank you for your business and we hope to have you visit us again real soon.

"A super little motel"

5
27/11/2015

My stay in November with this motel was very pleasant. Not only did they have a smoking room you would never know that it was because of its cleanliness also staff were amazing with helping with any questions due to tourism. Although the white spot next to it not so good very expensive and mediocre food. But I cannot take that away from how good the motel is I would recommend it to anyone just coming off the ferry that needs a rest because that's the place which you will be sent into a peaceful setting. Thank you to the staff and cleaning crew kudos a number one job

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you very much. Your comments are appreciated however I am not sure they are for our Hotel, the Best Western PLUS Emerald Isle in Sidney BC, our Hotel is 100% non smoking and our Restaurant is Smitty's. Thank you for visiting the area and we hope you come back soon, sincerely,

"Remodeled Equals Good Value"

4
24/11/2015

I stayed at this location for one night on business. This is my second time at this location. The other time was a quick, 'in and out' as I had arrived late and had to catch an early ferry. This happened about 2 years ago. I don't remember the rooms being this nice. My room on this trip has everything I would want. It is very large, has a fridge, a 42" flat screen with an HD cable box ( many channels) and a Roman walk-up tub. I paid about $100 for the room on a Monday in November. Off season, yes, but still very good value.

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Tom B thank you for your great review and you are correct many changes in the past year or 2. All rooms have been renovated with new case goods and furnishings, along with new carpeting as well as hallway carpets. We are presently renovating our Fitness room which is expected to be finished in 3 weeks. We are also wallpapering some guest rooms, replacing lobby floor in the Kilarney Wing. Next year going to renovate our guest bathrooms as well for a nice refresh. Thank you for your business and we look forward to your return visit. Thank you

"Best West Emerald Isle"

5
23/11/2015

I was in Victoria on business and was looking for a quiet, comfortable place to stay for one night close to the airport. I was very impressed with the facility for the price. Rooms were clean, bed was comfortable and the staff was helpful - great for an overnight rest stop. Additionally, there were several restaurants within just a few blocks of the hotel from family to elegant.

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
David O thank you very much for sharing your 5 STAR review. We were so happy to read that you had a great experience while staying with our Hotel. Sidney does have many wonderful restaurants and coffee shops. Thank you for your business and for choosing our Hotel to stay at during your business trip, we look forward to your return soon, sincerely

"Stay of Best Western in Sidney BC"

5
14/11/2015

Excellent value for the money, Staff is well trained and very interested in my well being.. The manager has gone out of his way to make sure myself and my dog are well taken care of. I will recommend this hotel to ALL!

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you Frank B for the 5 STAR review as well, we were so happy to read that you and your dog had a wonderful visit, we appreciate the recognition given to our wonderful team, these type of comments makes them feel proud and I thank you for sharing, thank you for choosing our Hotel to stay at and I hope to see you and your dog again real soon.

"Great Value..nice little get away"

5
13/11/2015

We stayed in this hotel while attending a concert in Sidney so we did not need to drive home afterwards. We were very pleased with the room...it was huge. We had another family staying in the hotel so we were able to sit comfortably and visit before heading out for dinner. Great staff, rooms were clean and beds were comfortable. Sidney is a great little spot to go for a morning walk and grab a coffee.

mngr, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Hayley's Mom thank you very much for the great 5 STAR review. We were so pleased to read that you had a great visit with us, these comments go a long way and I will certainly share with our entire team. Glad you also enjoyed our wonderful relaxing town of Sidney. Thank you for your business and we look forward to seeing you again real soon. Sincerely

"Close to the sea"

5
12/11/2015

A very quiet hotel on the main street, Beacon Ave., but tucked away off the street. There is a Smitty's restaurant attatched to the front on Beacon and the hotel entrance is behind. Good but subtle signage guides you in. Front desk check in was fasr and pleasant. All the staff I dealt with were friendly and accomodating. I had a room with two Queen beds. Had the usual amenities. Very, very clean. Excellent shower. Beds very comfortable with lots of pillows. Room AC/Heater worked great, easy to set and maintain room temperature. Sidney is a laid back town with lots of coffee shops, book stores and art. Lots of outdoor activities but dont expect fast pace or night clubs.it is a place ro relax, walk the seaside, stroll about, ride a bike and browse. Also a short drive to Victoria and all tge big city you could wanr with a British atmosphere.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Wow Robert thank you so much for the 5 STAR review and it is especially important considering the in depth review, you touched on so many key indicators that our Hotel has to offer as well as this beautiful town of Sidney. We thank you very much for your business and look forward to your future visits with us. Sincerely.

"So comfie"

4
12/11/2015

Although my stay was only one night I must say the room was super comfie and spacious. Having a microwave, fridge and coffee pot made it so much easier to catch my early morning flight. Being on the main floor was so helpful as I was travelling with my dog.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
So happy you had a great visit and will assume your dog did as well. We are a great comfy hotel is a real comfy town, I just love it here and so do all the travellers, so much to do an see and just relax and we have the perfect rooms for that. Thank you for your business and I hope you come back real soon. Sincerely and thank you

"Stay in Sidney BC"

5
09/11/2015

It was very nice, but we wanted to stay in Victoria as it was closer to the Blackball ferry, but the two Best Western's in Victoria don't take dogs. It would be beneficial I am sure if more of your hotels took dogs as we have often found that we don't get to stay where we want because of it.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for your great comment and 5 STAR review. We certainly understand the difficulty of travelling with your loved Pet and more and more properties do not offer Pet rooms. We make every effort to offer a handful of room types that do accommodate pets and we make every effort to clean in more depth to ensure all guests can enjoy this room type. We provide a small check in letter for Pet owners with regards to their pets and find most of the time people appreciate this. Thank you for your business.

"Okay for people Expensive for Dogs"

3
06/11/2015

i stayed at Best Western because it was close and convenient for the business I was doing. It was very average... 'queen' bed, tv, coffee maker, mini-fridge. Accepts dogs, but unlike many places e..g. Laurel Point, provides absolutely nothing for the dogs, not so much as a biscuit and charges $15/night/dog.... I've stayed at many many 'dog-friendly' hotels and motels and this one was, in my opinion, out of line with its dog pricing. The attached restaurant, a Smitty's, is very good in its class.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you so much for your comment. This is the first I have ever heard that $15 for your pet is too much especially considering very few Hotel's take animals and most charge $20 dollars a night or more. We find this cost extremely fair considering the extra cleaning required. A pet room or not we want to make sure any guest can stay in the room without experiencing any odors if by chance there were some, also new sheets as many owners allow their special pets to sleep on the bed unless they bring a blanket from home. Very difficult to please everyone but we have so many return clients that are just so happy that we even accommodate and make every effort to recognize, we have even babysat a few in our office. Thank you

"Clean comfortable close to airport"

4
01/11/2015

Clean comfortable close to the airport. Downtown Sydney restaurants and ocean walkable. Quiet. Yoga studios are near by, again within walking distance. Lovely to wake up early and stroll along the ocean .

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you so much for your great description of our great town. The walks and being so close to the ocean is amazing, so many small shops and wonderful restaurants, plus a sleep over at our great Best Western Hotel, we are making many great upgrades to please all of our special guests. Thank you for staying and we hope you return soon, sincerely.

"Island trip"

4
30/10/2015

We enjoy the consistent quality of the Best Western when we travel We would prefer the old style coffee makers as the new ones only make one cup at a time and are not environmentally friendly. Enjoy the hotel's proximity to the downtown are of Sidney and having the restaurant next door.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you so much for the great review, so happy to read that your stay was enjoyable, we thank you for your business and for selecting or Hotel to stay at when visiting the wonderful Town of Sidney.

"Littel overpriced"

4
28/10/2015

Nice hotel overall, getting lots of upgrades (new carpets etc.), but they see you coming in Sidney ... not much competition in town and their prices reflect it, this hotel is consistently higher priced than other comparable BW properties in BC, must be due to little competition, proximity to airport and ferries? At times I do compare prices with the BW in Victoria and it can be $25-$35 cheaper/night in Victoria, but then you have to drive an extra 1/2 hour each way

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you very much for your comments and glad you had a great visit overall. Sidney is located 35 minutes north of Victoria and you are correct that price difference can be seen. We are located 5 minutes from the Airport, we are also located a few minutes from US ferries and 10 minutes from BC Ferries, and located in an amazing town with great meeting facilities. When demand is strong it is no secret that a business will increase price when demand is there, presently with so many hotels in Victoria yes the demand is low therefore everyone or most are offering great rates, not the case during spring an summer, and in Sidney you have a handful of hotels with less rooms that book up quick so prices do fluctuate. There are some great deals you can get with On line agents, on BW.com, Advance purchases and even packages. Thank you and we hope to see you again real soon. Thank you for your business.

"Very Clean and Well Maintained"

4
25/10/2015

Our Family stayed here for three nights in early October. The hotel is located right downtown in Sidney BC, but don't worry about city noise because the whole town closes up between 6 and 8pm. If you're looking for night life this is not the hotel (nor the town) for you, but you prefer the quite at night and quaint shops, and cute restaurants right on the ocean this is the place for you. The rooms were very clean and the hotel and grounds were immaculately maintained. The only down side is that they don't have a pool; they do have a whirlpool but it was out of order when we were there. I would suggest skipping the Smitty's restaurant that is right next to the hotel as the food was ok but nothing to write home about. I would suggest going across the street to the Five and Dime diner for amazing breakfast. For dinner there is a four star restaurant in the Sidney Pier Hotel, or Theo's on Fifth Street (2 blocks away) for awesome Greek food at very reasonable prices.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for your great comments and glad to read that you had a great visit. We do apologize for the Hot Tub being out of service, we have made the decision to remove the hot tub as we get very little use from it, with such a small fitness room we have decided to renovate and provide a great Fitness area with yoga center, stretching mats, additional fitness equipment along with free weights, we are hearing from many of our guests that the fitness amenity is more important and a requirement. Smitty's Restaurant next door is a great option and we do offer our guests 25% off, the restaurant offers many comfort foods and all day breakfast, but as mention Sidney is also a town full of many great options, from shopping to restaurants. We thank you for your business and hope you return again soon. Sincerely.

"Poor reccommendation"

3
22/10/2015

I had booked a room for 4 through central reservations... They had one Suite left. It had a King size bed and a pull out. When we got to the room the pull out was a single. There were no other rooms available . We were there for a family funeral and family members had to find other accommodation! Not happy!!

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for your comments and I do apologize for the inconvenience, we do have available many rooms with a full pullout sofa aside from 1 room which offers a large single, we apologize if central reservations failed to advise, we will certainly share your comment and make every effort to ensure the description on the website is accurate. Sincerely and thank you.

"Sidney Fine Art Show Weekend"

4
21/10/2015

The hotel is a few minute walk to the Mary Winspear Centre, it has a restaurant attached and a well organized business centre. It is within walking distance of grocery stores, liquor store, pub and the beautiful waterfront. It was perfect for the business I was attending during the Sidney Fine Art Show with friendly and helpful staff. If you're a tea drinker you might want to bring your own kettle.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for your business and for sharing your very positive review. Sidney has so much to offer and we were glad to read that you enjoyed many aspects of our Hotel and Town. We do apologize for the Tea kettle, unfortunately we have 6 in inventory and this one time they were all being used by our guests, for this I apologize. Thank you again for your business and we look forward to your return. Sincerely.

"Comfortable stay"

4
20/10/2015

Always like the Best Western brand, but as anybody who has traveled know, some are better than others. Location-wise, it's very convenient, with restaurants and stores all within walking distance. We stayed at a suite with a living room and bedroom. Like the 2 sinks outside the bathroom. Wish they installed a towel bar by the sinks though where one can hang the hand towel or face towel, but that's a minor quibble. Overall, the room is comfortable, quiet, and most importantly, clean.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for the great review, so pleased to read you had an enjoyable visit with us, our Hotel is great, staff amazing and location wonderful. We were so happy that you chose our Hotel to stay at during your time away, we look forward to your return visit. Sincerely.

"Quaint and Handy"

4
15/10/2015

This is a comfortable hotel with friendly staff. The hotel is close to the airport and Swartz Bay ferry terminal. It is handy walking distance to downtown Sidney and the waterfront. Rooms are comfortable and clean. There is a small laundry room with one washer and dryer. We have stayed here 3 summers in a row. Plenty of parking. The only negative was the hot tub. It was filthy with a dirt ring around the tub at the water level, and severe foaming which is indicative of dirty out of balance water.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for your review. We were so pleased to read that you had a great visit with us, and I personally thank you for returning the past 3 years. I will guarantee you that we send samples out weekly for the Tub and monitor temperatures daily as we are inspected by Island Health Authority, unfortunately dirt and foam can accumulate quickly depending on the usage, we do apologize and will continue to monitor. Thank you for your business and we look forward to your return, we are replacing our Hot Tub and renovating the Fitness room during November and December so hope you see the new look upon your return.

"A comfortable one night stay"

3
13/10/2015

I've always enjoyed the quality of the Best Western Hotel chain.The Front desk staff was very friendly and helpful.The Restaurant had great food and friendly staff to.The room was comfortable yet smelled of dust.It was very quiet which made for a nice sleep experience.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for sharing your review with us, we were pleased to read that the service was great and you had a nice peaceful sleep. We look forward to welcoming you back again soon, thank you very much for your business.

"Good Location"

5
05/10/2015

The location is convenient, right off the highway on Beacon Street and close to the ferry terminal. There are restaurants and markets within walking distance. Also Beacon Park and the waterfront walkway are easily accessible by foot. The hotel room was clean and comfortable and the staff friendly and helpful. The room they gave us was right across the hallway from the hot tub/exercise room, we were a little concerned about noise but it was surprisingly quiet.(maybe off season)

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for your review and 5 STAR rating. We were pleased to read that you had an enjoyable visit while with us. As mentioned often we have a great location, we have also made many upgrades to our Hotel with many more coming. We look forward to your return visit, thank you for staying with us, sincerely.

"Nice hotel, staff need to work on customer service"

3
02/10/2015

Nice hotel and overall the staff was friendly. Our request for a quiet room was not taken seriously and we were placed in a room that faced a street as opposed to a room facing the parking lot. The staff member that my wife and I talked with was not very understanding. Eventually things were made right and an apology was offered. Slept with earplugs after the first night and everything worked out, but felt that this hotel dropped the ball when it came to meeting our needs.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you very much and we appreciate your comments. We have a limited number of rooms and with suites and varying room types, depending on your request we try to ensure all of your expectations are met. Unfortunately at times we need to determine if a quiet room is more important than the larger room, or the room with a King bed, so we make every effort to accommodate and if the room type is available it is always our preference to ensure you receive the room of choice, every employee here wants you to be happy with the expectation and hope that you will return and we could receive a positive review. We thank you for your business and hope you do return soon, sincerely.

"Good location"

4
30/09/2015

We had to put our 88 year-old mother on the plane the following morning. The attentive clerk on duty arranged everything we needed, and the following morning at 3:30 AM Mom was in the cab on on her way to the airport, just minutes away. It's an old motel/hotel but clean and nicely kept with wood paneling and tasteful lobby furnishings. VERY professional staff. The rooms are old but clean and just a few years behind the times. It's the basic motel from the 1990's, well-kept. Those who are looking for the urban-spa experience won't find it here. This is just a GREAT place to spend a night for airport connections. The airport is just a few minutes away, and $11 by taxi. It was just what we needed.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
So happy your experience was great and so happy we could assist with your Mother, I hope she decides to come back again real soon we would love to welcome the family back, appreciate your kind review and thank you for your business, Sincerely from all of us

"Nice staff... poor experience"

3
29/09/2015

The hotel was very noisy, overall the staff was very friendly. You do get a coupon for 25% off for breakfast at the smitty's beside the hotel but if you have to leave before 7am it is kind of useless. I stay at a lot of Best Western locations throughout the year and I have to admit I was not overly impressed with this location. This hotel seems to be geared more towards tourists and less towards business travel, this is understandable given the location. I will be back in Sidney in a few weeks again for work and will most likely drive to Victoria for a hotel.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for your review and sorry for the poor experience because of location, our guests stay here for many reasons and all for the great location, especially 5 minutes to the Airport, and only one hotel is closer next door, 10 minutes to the Ferries again we are the closest, and to downtown well that is 25 minutes away but if someone is here on business for the Victoria city then many options down the Island. We accommodate a good percentage of airline clientele as well as corporate, and yes the summer large number of tourists, we offer large work desks and some of the largest guestrooms you will find from 240 - 320 sq. ft, a great fitness center and a full service restaurant, I will assume you advised us you were leaving early, if not we would have been more that happy to provide you with a juice box, granola bar or piece of fresh fruit, please feel free to ask next time. Thank you for your business.

"Comfortable"

5
26/09/2015

We stayed before our flight home. We had a king bed and it was comfortable. The room had a Large flat screen tv, wakeup service, the carpet looked new and the room was clean. Checkout was fast. Parking was easy. This hotel is less than 5 mins from the airport.

John S, General Manager at BEST WESTERN PLUS Emerald Isle Motor Inn, responded to this review
Thank you for the wonderful 5 STAR review, being said we are a comfortable hotel is exactly what we wish to offer along with great friendly employees, we have a great selection of King bedded rooms as well as rooms with 2 beds so happy to hear you enjoyed your sleep, we have recently painted 50% of our rooms with the remaining happening in November as well each room has brand new carpets and case goods with Kuerig coffee makers and flat screen televisions. Glad checkout was fast and parking was easy. We are located 5 mins from the airport, 10 minutes to Ferries and 25 to Victoria, look forward to your return visit.