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Sevierville, Etats-Unis





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SureStay Plus Hotel by Best Western Sevierville, Sevierville

680 Winfield Dunn Pkwy, 37876-5510, Sevierville, Etats-Unis - Siehe auf einer Karte
Das SureStay Plus by Best Western Sevierville ist ideal in Sevierville Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das SureStay Plus by Best Western Sevierville bietet eine ideale Lage, weniger als 8 km von der Innenstadt von Pigeon Forge und dem majestätischen Smoky Mountains-Nationalpark entfernt.Sehenswürdigkeiten wie der Freizeitpark Dollywood®, der Wasserpark „Dollywood's Splash Country“, das Dinner-Theater „Dolly Parton's Stampede“ und die Veranstaltungen im Sevierville Events Center liegen nur wenige Minuten von diesem Hotel in Sevierville, Texas, entfernt.Bei einem Besuch der Smoky Mountains von Tennessee sollten Sie das SureStay Plus by Best Western Sevierville zu Ihrem Quartier machen. Unser freundliches Personal und die einladenden Unterkünfte werden Ihnen mit Sicherheit gefallen.Dieses Hotel in Tennessee liegt neben Lokalen wie „Cracker Barrel Old Country Store“ und Starbucks. Zahlreiche Restaurants lassen sich gut zu Fuß erreichen. Die Umgebung bietet zahlreiche Aktivitäten, darunter die Stadtparks von Sevierville, Einkaufsmöglichkeiten und Kinos.

SureStay Plus

Hotel by Best Western Sevierville




Vorteile des Hotels

  • Kostenloses Frühstück
    Kostenloses Frühstück
  • 24-Stunden-Rezeption

Bewertung unserer Kunden

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Gebildet aus de 261 Gästebewertungen
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"Needs a refresh right now"

Katrina809, Boone, North Carolina 10/09/2023

This bathroom was appalling. The shower curtain was stained and moldy. The bed was soggy. The breakfast was woefully inadequate. I want expecting a palace but this place is a dump. It should not carry the Sure Stay name.


User 09/09/2023

Worse Best Western I have ever stayed at. Conditions are not good. All front desk clerks, except night auditor, were unfriendly, argumentative, disrespectful and totally unprofessional and should be fired immediately. I requested early checking. I called 12 times over 8 hours and NO ONE ever answered the phone. When asked, clerk said never heard the phone ring. Even had customer relations call with no answer. I addressed to clerk working that night, she denied it. Hallways on 2nd and 3rd floor no ac. I asked front desk, he told me maintenance for cleaning because there was a mold problem. He later denied it. I got sick from this. Had to go see a doctor. I told them front desk cameras don't lie. I requested a call/face to face with General manager. They never knew how to call Patel. Did not know how to contact him. Gave me his card with email. I sent email and he never responded. I asked medical protocol and he said he had worked front desk for 2 years and he hadn't established one. Clerk from Caribbean country. Since GM is not present on property, clerk boys and house keeping do whatever they want. Cameras don't lie. I had to leave a day early due to illness and notified the night auditor and showed medical documentation to prove illness. He wrote a note to cancel last day and for credit. I never received a call or a copy of final bill. Called customer relations. They called hotel. They refused to cancel my last day and to not charge me. I am a diamond plus member and previously a platinum member. Never been treated in a Best Western this badly, EVER!!! Will never stay there again.

"Sevierville Tennessee Trip"

User 28/08/2023

Go to Sevierville quite often. Stayed in a lot of different hotels some good some terrible. I know what to expect at Sure Stay. Friendly staff, an adequate breakfast and easy access to Pigeon Forge and the Smokie Mountains. Fair price for a great room.

"Worst experience ever"

V3024XHjosephl, Sykesville, Maryland 16/08/2023

The room/bathroom are poorly designed. Standing from the toilet results in hitting your head on the towel rack. You can't watch TV with the lights on because of glare. The line for the waffle maker blocks access to the other food choices. The front desk lies to you to get out of the hard parts of their job. The manager lied to B W about resolving my problem. I will never stay here again.

"Best place to stay"

RobertYorkGeorgia, Georgia 16/08/2023

Enjoy staying there. Conviently located in parkway. Breakfast in morning is good and you could not find a better staff anywhere. Staff is helpful. Several resturants very close by and two major grocery stores in the mall behind. Place is very clean. Stayed there many times and would recommend it to anyone.

"Nice for the price"

User 11/08/2023

This property has nice for the price. The rooms are a little small and the breakfast is a little weak. But overall it's clean comfortable and friendly. If you are traveling on a little budget, this is a excellent property to stay at.

"Great stay again"

User 07/08/2023

We have stayed here multiple times. Never a problem from check in to check out!! Great staff, bed, the room is great… We especially appreciate being recognized from previous stays by the dear, front desk attendant.

"Don't get hoodwinked by low price"

josephlawson73, Mackinac Island, Michigan 04/08/2023

It used to be an econo lodge which should set the tone for this review. I knew it was gonna a disaster the day I was to check in. Had issues couldn't make it that day. Called literally all day absolutely no answer. Got 800 number involved. They couldn't get a hold of them. That got resolved the next day. Checked in and I'm just giving an honest review. The walls are paper thin and there is about an inch at the bottom of each door from the floor. Every single sound in the hallway is like you had your door open and could hear everything. If you're ok with all that then the cheap price is good for you. I won't be back. I got zero sleep

"Overnight in Sevierville"

kfoxsmom, London, Kentucky 09/07/2023

First time staying in this new Best Western property. Very nice, clean, located close to Dollywood. We have stayed at all the other Best Western properties from Kodak to Pigeon Forge and this one is just as great as the others! We will definitely stay again.

"Do not stay here!"

User 09/07/2023

I don't like writing bad reviews but we had such a bad expierience here I want to save other families so you can enjoy your vacation. We had a reservation here for 3 nights. We drove all day and we're exhausted and got to the hotel at 2am. When we got there no employee was anywhere to be found. I looked around called out and rang the bell they had. There was a sign on the front desk saying No vacancy if you need front desk help call this phone number. We called the number and got the message that this phone number was disconnected. We called several and after 30min of no one showing up to the desk I called corporate to see if someone could help us get into our room. After being on the phone for another 20min this lady came out of the back room looking like she just woke up! She was comepltly out of it when speaking to us it seemed like she was just sleeping in the back. I've never had this happen at any hotel. It is now after 3am and we finally are able to get into our room. In the morning when we wake up I tried to take a shower and not only did the plumbing not work but the room was dirty and bathroom was very dirty! The drain for the shower was clogged and part of the drain was broken off. I went downstairs but yet again no one was at the front desk again! My family and I had plans that day so we just left and drove to our destination. Later in the day I called to cancel the rest of our reservation and management told us we cannot cancel. I explained our room and experience to the manager who was very rude and he didn't apologize or help us out at all. Not only did they not give us any type of refund but I got an alert from our credit card company saying they tried to bill us for an additional 50 dollars after we said we were leaving after being there only a few hours! While I was at the desk trying to cancel there was another guest having problems with plumbing and a different guest leaving early like us as well. Please don't stay here! We lost $400 and had the worst experience. Don't ruin your vacation trying to save a couple $$ like I did by staying here.

"Vacation stay disaster"

User 07/07/2023

Rooms are very small . Not recently renovated like they say .Water shoots out all over you in bathroom. The people above my room never got quiet walls are paper thin .The smell of the hotel was oh musk .Staff is not friendly thoughts we're am in the twilight zone these people move like zombies.

"Lovely staff and great location"

MamaKiki3501, Downers Grove, Illinois 03/07/2023

I booked this place because of the location and it had the amenities I was looking for. It was also very budget friendly. But the stay was memorable because of the wonderful staff, how they helped us with such kindness and treated my daughter as if she was there own. I highly recommend for such a budget friendly option!

"Could have been nice"

vssupermom, Calhoun, Georgia 30/06/2023

Our room was not clean. The tub dripped and they knew it and put us in there anyways. The breakfast had good items, but tasted really bad and they didn't have coffee the first day. Thank heavens they were in the parking lot of Starbucks.

Jamie Hansen, Owner at SureStay Plus By Best Western Sevierville, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Diese Bewertungen sind die subjektiven Meinungen von einzelnen Reisenden und nicht die von TripAdvisor LLC (GmbH) oder seinen Partnern.