Grand Hotel Des Lecques, BW Signature Collection

Good location in the centre of the beach area, plenty of parking, albeit you have to speak at a barrier before gaining entry every time!. We had a sea view room on the ground (1st)floor with a balcony which was nice, the room is perfectly adequate, with a small well appointed en suite and nice soaps etc. There is a nice big pool in the grounds but steps and an uneven path to get there from the main door. The building is generally in a slightly tatty state but work seemed to be ongoing. The hotel seems popular with many aged and infirm guests, regulars perhaps? The breakfast was adequate. All the staff were pleasant. Dinner however was not great, we would not dine a second time. The menu sounds nice, but the execution is somewhat disappointing.

This hotel is a must. You can read the positive feedback we sent to the hotel: "We would like to express our sincere appreciation to your reception team, especially Savine and Enzo. We arrived at the hotel unexpectedly on July 26, without any prior notice, and were truly amazed by the exceptional service and genuine care they showed us. They found an out-of-the-box solution for our three-night stay, and we cannot express how grateful we are for their kindness and willingness to help. In addition, our entire stay was wonderful. Every member of your staff — from the reception team to the pool bar and breakfast staff — provided outstanding service, always with a smile and a genuine willingness to assist. Thank you for making our stay so welcoming and memorable. Savine and Enzo are a true credit to your hotel, and so is the rest of your team. We are already looking forward to the day we can return."

Rooms: 2/5 Value: 2/5 Cleanliness: 1/5 Noise level: 3/5 Service: 2/5 Amenities: 4/5 The pool area and the overall setting were pleasant, and the internet connection worked very well during the stay. The breakfast itself was good, although I burned myself on the toaster and communication with the breakfast staff was sometimes unclear and difficult to understand for a person with ASD. Unfortunately, several important issues negatively affected the experience. The bathroom was not very clean, a sanitary purge had just been carried out when we arrived, and we found a blood stain on the fitted sheet. We were also asked to leave the room despite having paid for a late check-out option. Overall, there are some positive aspects, especially the pool and amenities, but the cleanliness, service and handling of customer concerns need significant improvement.

A 4 star rating may be on the generous side for this hotel - it is far from perfect, indeed very average in many ways, but given how much we enjoyed our overall stay, I've marked upwards! We were in town for an event at Circuit Paul Ricard and the hotel provided a good base for this purpose. The small town of Saint-Cyr-sur Mer is charming, with clean sandy beaches, clear blue waters, and a parade of good seafront restaurants. The hotel is around a 4 minute walk to this promenade, so really convenient for some fabulous ocean view lunches and dinners. The upside of the Grand is the tranquil position, surrounded by greenery and with ample private parking. Staff were all very pleasant, with decent English. We really liked our balcony room, which was awash with light and reasonably spacious. It had a fresh, cheery decor, recently benefitting from a makeover I suspect. The bed was comfortable, the outlook pleasing, plenty of electrical sockets and clothes hangers, a fridge, and a coffee maker. The bathroom was more dated, with a shower over the bath and wall fixed hairdryer. Bring your own products as only soap and shower gel was provided. We didn't have dinner in the hotel, mainly because of the lure of all those gorgeous seafront eateries, but also because food reviews weren't particularly complimentary. The bar and restaurant do appear to have benefitted from recent renovation too, this area looks smart, well kept and tasteful, which is in contrast somewhat to the outside areas of the hotel, particularly around the entrance, which is shabby and unkempt, the tennis courts forlorn and unloved. I believe there is an ongoing programme of improvements underway though. Other cons were that breakfast was an unimpressive help-yourself buffet - drinks from a machine etc. Additionally, we did have a couple of issues with the room which were reported but not acted on, without a further nudge. Despite the negatives, we would consider using the hotel again if we returned to the region, especially given the intended improvements.

It was a wonderful surprise to discover this grand hotel in such a laid-back beach town, beautifully nestled in the heart of the park. The rooms have been fully renovated and are fresh, modern, and very comfortable. The common areas are currently undergoing renovation, but this did not meaningfully detract from our stay. In fact, it's clear the property is being thoughtfully upgraded. The staff was warm and welcoming throughout our visit—especially Vladimir, who truly went the extra mile to make sure we were comfortable and well taken care of. Overall, a very enjoyable stay, and we would happily return.

The hotel contacted us with only 4 day's notice to tell us that there would be “significant noise disturbance” during our stay.

We enjoyed so much our stay Grand Hotel Des Lecques! First of all, they offered us a room upgrade and we stayed in a suite, with a wonderful view and a newly renovated interior. The staff was very helpful and answered any questions. There is plenty of parking space on the property. We enjoyed the very big pool and lounge for drinks. The room was very clean and equipped with a coffee machine and mini bar which we appreciated. Will definitely come back if we're in the area again!

We just loved our stay here. Charming staff, nice room with comfortable bed. Great and reasonably priced food. Fantastic pool and gardens. Grand old beauty, please don't change a thing.

Wonderful hotel with great ambiance. Stylish and comfortable, in wonderful gardens, near the beach but away from the crowd. Staff were exceptionally helpful.