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Best Western Premier Hotel Prince Albert, Prince Albert

313 - 38th Street West, S6W 1A1, Prince Albert, Canada - Siehe auf einer Karte
Best Western Premier Prince Albert - Aussenansicht Das Best Western Premier Prince Albert ist ideal in Prince Albert Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Dieses Hotel liegt am nördlichen Saskatchewan River, an Saskatchewans „Tor zum Norden“ und in günstiger Lage zu den Freizeitangeboten und Attraktionen der Umgebung. Das neu renovierte Best Western Premier Prince Albert in Saskatchewan ist ein Hotel mit vollem Serviceangebot. Gäste erleben hier bei jedem Aufenthalt freundlichen Service und eine umfassende Ausstattung, mit geräumigen Gästezimmern und Suiten, Kabel-Satellitenfernsehen, kostenlosem drahtlosen High-Speed-Internet, täglichem kostenlosen warmen Frühstück im Terrace Café, Fitnessstudio und hoteleigener Lounge. Gäste mit Haustieren sind im Best Western Premier Prince Albert stets willkommen!Geschäftsreisende können in diesem ruhigen Hotel in Prince Albert, Saskatchewan, hervorragend arbeiten und entspannen. Bei Bedarf bietet das Hotel auch Geschäftsdienste und Tagungseinrichtungen, und die Anlage überzeugt durch die günstige Nähe zu Standorten wie Prince Albert Grand Council, Northern Lights Casino und zum Bundesgefängnis. Die Umgebung dieses gemütlichen Hotels in Prince Albert, Saskatchewan, bietet ein vielfältiges Freizeitangebot und zahlreiche Attraktionen. Dazu gehören die Northern Lakes, das Rotary Police Museum, der Wasserpark „Kinsmen“ und die First Nations University. Möchten Sie während Ihres Aufenthalts ein Hockeyspiel besuchen? Sie haben Glück! Die Art Hauser Centre Hockey Arena, Heimstadion der Prince Albert Raiders, liegt ganz in der Nähe dieses Hotels in Prince Albert. Zu weiteren nahe gelegenen Attraktionen gehören das Northern Lights Casino, das Diefenbaker House Museum, der Little Red River Park und die South Hill Mall. Planen Sie Ihren Ausflug nach Prince Albert jetzt und reservieren Sie noch heute im Best Western Premier Prince Albert. Wenn Sie Ihr Zimmer online reservieren, sparen Sie in diesem Hotel in Prince Albert.

Best Western Premier

Hotel Prince Albert

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Gastronomie
    Gastronomie
  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Hallenbad
    Hallenbad
  • Klimaanlage
    Klimaanlage
  • Lounge / Bar
    Lounge / Bar
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 59 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
30
Sehr gut
4
Befriedigend
4
Mangelhaft
6
Ungenügend
15
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
1
Familie Familie
10
Geschäfts-<br>reisende Geschäfts-
reisende
18
Paare Paare
3
Reisen mit Freunden Reisen mit Freunden
1
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Excellent"

5
User 23/04/2022

Large clean rooms. Comfortable beds with nice thick sheets, soft pillows and down filled duvet. Shower was fantastic with nice towels. Very great and restful sleep, free from any street traffic noise. Very friendly and helpful staff, free breakfast is awesome.

"New hotel but unkept"

1
jwh223, Assiniboia, Canada 14/04/2022

The hotel room was covered in hair, the pool had no towns and the floor and pool were covered in hair. Breakfast was busy and was difficult to find a clean table and the hot food options were limited due to the amount of guests.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Your business is very important to us, and we value your feedback. I understand you had a poor experience at our hotel during your recent stay. We at Best Western premier pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. we are very sorry for the inconvenience during your stay and thank you for your understanding. We look forward to serving you again in the future. If I can be of assistance in the future, please don't hesitate to contact me at 3069302390. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind regards, Siva General Manager Best Western Premier Prince Albert

"Great room and breakfast"

5
David H, Hudson Bay, Saskatchewan, Canada 11/04/2022

Beds were comfy and room was a great size for our family. We were in a tourney so never got to pool but will in the future. Breakfast was a good selection. A bit of a turnaround to get in and out of hotel but very minor inconvienve

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. If I can be of assistance in the future, please don't hesitate to contact me at 3067030308. We appreciate your loyalty to our brand. You have a Great day Thankyou With Appreciation, siva General Manager

"Super clean and so friendly"

5
triphinaw, Regina 08/04/2022

I was so impressed with everything about this hotel. The staff were friendly and helpful, the hotel was clean, the room was immaculate and spacious. I took advantage of the free tea when I would get back after a long day, the restaurant food and drink were very good, the free breakfast was incredible - anything you could want and all fresh and yummy.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If I can be of assistance in the future, please don't hesitate to contact me at 3067030308. We appreciate your loyalty to our brand. You have a Great day Thankyou

"Best Western Premier Prince Albert"

4
Chris F, Chilliwack, Canada 21/03/2022

Overall a good place to stay in PA. Staff were friendly and the place was as clean as could be during winter. Only negative item to mention is the water pressure in the shower is very weak. My shower area was not as clean as it could have been.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3067030308. Sincerely, Siva General Manager Best Western Premier Prince Albert

"Mehh"

2
User 17/03/2022

Parking lot cant handle half capacity of their rooms. Rough road and parking lot. Small pool. Overly soft beds. Asides from that its clean and new to PA. Checking in was okay. Rooms don't get stocked during the day, you have to ask for everything.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear We apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts We are extremely sorry for the inconvenience. We also assure that you would get the best services the next time you visit our hotel to stay. Sincerely, Siva General Manager Best Western Premier Prince Albert

"Business trip"

5
Surfinnnnng, La Ronge, Canada 17/03/2022

First time staying at this hotel and I will be back. Very impressed with the quality of finishing and level of service from all the staff. Ordered from the lounge, room service was prompt and the wings were fantastic. Will definitely recommend this hotel to my friends and family.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If I can be of assistance in the future, please don't hesitate to contact me at 3067030308. We appreciate your loyalty to our brand. You have a Great day Thankyou

"Nice hotel"

5
kklyne, Saskatoon, Canada 06/03/2022

Overall a very nice hotel the rooms are nicely organized and clean pool is nice and clean the fitness room is well organized and very accessible the breakfast is good and fresh with lots of options nice hotel

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear Guest Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If I can be of assistance in the future, please don't hesitate to contact me at 3067030308. We appreciate your loyalty to our brand. You have a Great day Thankyou With Appreciation, Siva General Manager Best Western Premier Prince Albert

"Very clean and quiet hotel!"

5
User 12/02/2022

This was a very nice hotel. It was clean and quiet, and the staff were helpful and friendly. There was a hot breakfast included in the price and it had a very nice dining/ lounge area. There is a restaurant with a small menu available to order form for supper which was very handy. Overall very impressed with this place.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Thank you so much for your time, it was a pleasure having you stay with us. I'm glad you enjoyed your stay

"Very Clean spacious hotel"

4
User 24/01/2022

We had a king suite. Very happy with the clean room. Bed was comfortable. Would highly recommend this hotel. On the more expensive end but worth it for the clean factor. Pool was great. Kids enjoyed it.

"Great"

5
User 17/01/2022

Clean new hotel. Best place to stay in Prince Albert. Nice rooms, friendly staff. Breakfast included. Great wifi. Very nice lobby and lounge/restaurant area. Didn't try the pool/hot tub but looked nice.

"New, clean and Comfortable"

5
lov2travel277, Medicine Hat, Canada 17/01/2022

We stayed here for two nights and were very happy with the service. The rooms are spacious and clean. Beds are very comfortable. It was miserable and extremely cold so we stayed on the property. Fitness room is nice. The pools were closed as was the on site restaurant but we ordered in so it wasn't a big deal. We enjoyed our stay and would definitely stay here again.

"Great Stay at an Awesome Hotel in the Great White North"

5
ivanevans2022, Huntsville, Alabama 07/01/2022

From the minute my daughter and I arrived until we left, we were treated like valued customers. This has rarely been the case at other hotels and I have stayed at many! Shannon and her team were amazing.

"Excellent Stay"

5
t0ddwatkins, Saskatoon, Canada 22/11/2021

The staff were all very kind and treated our team very well. The Hotel is very clean, accommodating and lots of space in the rooms. I will definately look here first to bring my teams in the future when in Prince Albert.

"A must stay very clean and felt sanitary"

5
User 11/10/2021

It's a must stay place better then all the hotels in that area anyways it's more clean and sanitary after a horrible stay at another hotel this one was the best and met all your expectations so yes if your thinking about staying please do it's a very beautiful place to stay

"Not worth the price."

2
User 09/10/2021

$185 a night is way to steep for no corporate community. Saskatoon airport hotels are newer and offer as good a room for $50 less per night. Management did not take my concerns of incorrect billing seriously. The price was different than the price quoted when booking. Bathroom was not cleaned well.

"Avoid at all cost."

1
Marvin123911, Prince Albert, Canada 03/10/2021

The worst customer service. At about 10:30 PM I noticed I didn't have any coffee in my room. I tried to call down to ask for some but the phone would not dial the front desk. I looked up the number and called on my personal phone. I asked why the buttons on the phone won't call the front desk and she said yah you have to use the handset and press 0. I said that nowhere on the phone says to do that so how are guests supposed to know that? In a super condescending and snotty tone she said sorry we don't have a pamphlet there to walk you through it. I said that I was just phoning to have some coffee brought up because I don't have any in my room. She said she couldn't bring any because female staff are not allowed in the elevators after 10:00. So, I got dressed and went downstairs to get some, feeling very uncomfortable at how dangerous this hotel must be and feeling very nervous about the fact that my deadbolt does not work and the fact that I can't easily call downstairs. At the front desk she was again rude to me when I asked how dangerous this hotel was and why it was ok for me, a female guest to be in the elevator alone. She said that there are often male guests who harass the female staff so that's the rule. I asked why they don't have more staff then. I will never stay here again. It is the most expensive hotel in the city and very much not worth the money. I would much rather stay in an older hotel with good customer service. I would email or talk to someone higher up but according to the reviews on this site Best Western in general and the on site manager don't care at all.

"No hot water!"

1
User 24/09/2021

Ask when checking in if all of the hotels basic amenities are in working order. Upon check-in it was known to the staff that there was no hot water and this information was not forwarded to me. Discount that was to be applied was not included.

"Highly Recommend this hotel!"

5
krjdahl, Nipawin, Canada 31/08/2021

Rooms are very spacious and CLEAN! Beds are very comfortable - slept so well. The food in the lounge was excellent and the staff was extremely friendly. Breakfast was delicious :) Great pool and hot tub to swim and relax in. Definately will stay there again.

"Disappointing"

2
Lynn F, Calgary, Canada 29/08/2021

I wanted to cancel my reservation and it said free cancellations up to 4:00p.m. on day of arrival. I had that in writing but they didn't honour it and forced me to either stay or pay a full night. One person told me I could cancel and the other person at the front desk told me I couldn't. I stayed. :( The restaurant didn't have any wine. He showed me 3 bottles only for the entire restaurant and said I would have to buy one of those bottles if I wanted a glass of wine. Nope!!! They didn't know how to sign charges to my room account. The room was clean and the bed was great. I asked for a very quiet room so they put me right across from the ice machine which was going all night. Not quiet at all. They need to sort out alot of the "kinks" before I would consider staying here again. It was very pricey and the value for the price was definitely not there.

"Terrible! Worst customer service & management ever!"

1
MelissaJahman, Saskatoon, Canada 27/08/2021

Avoid at all costs! I was charged for a room by the hotel despite the fact that I cancelled prior to the free cancellation deadline on Expedia. When I called the hotel to talk to them about it the front desk worker lied & tried to say that it was her I talked to to cancel it & that it wasn't before the deadline. I explained that I didn't talk to anyone to cancel because I had done it on the Expedia app. She then told me that Expedia hadn't notified them about the cancellation (which I later found out was also a lie) & told me I would have to speak to the manager for a refund. I called on multiple occasions over a span of 2.5 weeks & the manager was never in & I was told he pops in & out randomly with no set hours. I was promised there would be a supervisor in the next day after 4pm but when I called at that time, not only did I have to wait on hold for an hour - no exaggeration - there was also no manager/supervisor in again!! The girl I spoke with gave me the manager's direct email to send my cancellation confirmation to & he has still not replied. I finally called the Best Western head office & they told me they did in fact see the cancellation notice from Expedia so there is no reason I should have been charged. The Best Western head office was fantastic to deal with & said they will refund my money if the hotel doesn't. The way that things went down with the hotel makes me feel as though they were trying to scam me. Makes me wonder how many other people this has happened to. It's quite obvious the manager doesn't care so I won't be surprised if this place is quickly run into the ground.

"Very nice, clean and modern hotel"

4
Hockey T, REGINA 27/08/2021

The newly built hotel was a nice experience. The staff were very pleasant, however there was a long wait at checkin that could have been better staffed. Additionally late check out would have been nice as our team had a lot of time to kill for the day.

"Rude greater named Maxine made funeral harder then it needed to be"

1
User 21/08/2021

We chose this hotel for our accommodations while attending a funeral. The hotel upon arrival had used shampoo bottles sitting on the counter and the bathroom fan didn't work. The next morning before the funeral the breakfast arrived with the main dish missing and someone else's rooms dish accompanied ours. I called the front desk after breakfast to inform them that room 303 had been delivered to us with ours an that we had been shorted our oatmeal and that 303 had best be sent another order because theirs was to arrive at 10 am and ours had arrived at 9:30am. Maxine became belligerent with me how dare we eat the other order. I explained that we were shorted and had no time to wait around due to the funeral and there was time to replace the other order. Once downstairs she told me to get out and tried to stare me down making a scene. When asked about the manager she said he's not in and went out for a cigarette telling my family enjoy your funeral. Needless to say we won't be returning thanks to Maxine Hallways are noisy and no where to put soap or shampoo in the shower

"Nice Room, Service could be better!"

3
User 21/08/2021

We recently stayed at this hotel for 5 nights. We were 3 adults and requested a suite with a kitchenette. We had a king bed and a pull out sofa. THE GOOD: - new hotel - room was clean upon check-in. - king bed was comfortable - kitchenette was adequate - continental breakfast was good and also delivered to our room due to covid protocols - nice view from our fourth floor window - nice clean pool and work out room - adequate security entry protocols - Housekeeping staff were friendly THE BAD: - upon check-in we went to make up the pullout bed and found no bedding. The housekeeping staff said there was sheets but no comforters for the pullout. Not sure what they expected our adult son to sleep with? Fortunately housekeeping was able to find a fleece blanket. - After 3 days we returned and our room had not been serviced. When we went to the front desk and asked why, she was told that you had to request cleaning. We could find nothing on their website or provided hotel info that stated this. - Because we had not had our cleaned in 3 days we requested clean towels from the front desk. We were told we were only “entitled” to two fresh towels. We were 3 adults! Seems the rooms only had the bare minimum. - no drawers in the room to store clothing, everything had to stay in the suitcases. Overall hotel is nicest in Prince Albert and we would stay there again but staff (especially reception)needs to work on “customer service.”

"Rooms not cleaned well, unprofessional staff"

2
User 21/08/2021

The first time we stayed the hotel was new and we had a problem with a water leak through to our bathroom from the ceiling. At times water would run down on our toilet. The staff agreed to some compensation for our next visit which was acceptable. However when we stayed recently the change of staff refused to follow through on our promised compensation. Also the cleanliness of the rooms had gone downhill ranging from unswept floors upon entry to room, unwiped surfaces to one of the rooms having an empty beer can and a dirty bathroom. With most places increasing their cleaning for COVID,this place gets a failing grade.

"Broken furniture, holes in drywall, staff unable to address concerns"

1
BuckleySch, Edmonton, Canada 20/08/2021

My husband and I were thoroughly disappointed in our stay. We raised our concerns with more than one of your staff but they said they could not do anything, as there was no manager on site but urged us to reach out to a manager by email, who never responded. On arrival, we checked in and were pleased to see a new, bright and clean hotel. We were, however immediately disappointed to discover that there were holes in the drywall where a toilet paper holder should be in the Bathroom and that the desk chair's right armrest was broken. We tried to call the front desk but discovered that the phone system was not working (seemed to be hotel-wide that day). So with every issue, we had to walk down to the desk. When we brought our concerns to the attention of evening staff they told us to speak to the morning staff, who in turn told us to contact you. Not making it right so far. In addition, your hotel advertises a buffet breakfast, which the central booking confirmed, however, you served a cold breakfast that is a touch below an airline meal. Even with that service reduction, items in our breakfast were missing and the coffee machine in the room did not work. I can understand restricted measures during COVID-19, however, all restaurants in PA are open to indoor dining, and so should be the hotel. When we booked, your location was the most expensive hotel in PA and we expected a level of comfort and service corresponding to the price. Based on the lack of reply from management we will not stay at another best western or recommend it to anyone.

"Brand New Facility, Helpful Staff, and an EV Charger!"

5
dtengineering, Vancouver, BC 20/08/2021

The staff were very friendly, helpful and professional. Our room and the rest of the quite new building were very clean and in excellent condition…. AND they have a newly installed Level 2 (240VAC) EV charging station. Two things to know about it… ask the front desk for the key to activate it, and if it is busy there is another public charger beside the Peavey Mart - just a two minute walk away. And if you aren't' charging an EV, don't park in front of the charger, please. A bit more signage from the hotel might help to educate people about that.

"Dirty Rooms and Terrible Customer Service"

1
W5856CRvaleriem, World 11/08/2021

Rooms Were Not Cleaned and Terrible Customer Service. Second Bad Experience At This Hotel With No Attempt From Staff/Management to Address Issues. We got to the hotel between 3 and 4 and were basically scowled at because check in was not until 4. We had 3 rooms booked for 2 nights. We went up to our rooms only to find they were not cleaned. One room had 2 bags of garbage from the people before us in the door way. That automatically made us feel uncomfortable as there was obviously a party in there the night before. When we went in the room my child wandered over by the bed and found a half full beer can on the floor. All 3 of our rooms were filthy. Hair all over the bathroom floor. Crumbs all over the carpets and tile floors in the main part of the rooms. The bath tub in my room was visibly dirty and had not been cleaned. There was dried cereal and dirt in the bathroom sink. I pulled out a towel and there was a big black hair on it. There was so much hair and visible debris on the floors around the toilets and just everywhere. There was smudged food or something on the bathroom door. There was no blankets for the sofa bed and when I pulled the bed out it had dirty sheets on it. I was so disgusted. Everything was dirty. Also our shower curtain rod was broken and so it wouldn't close, just hung in the middle. I called the front and told them and they basically agreed that it wasn't good but did not offer to do anything about it. I asked for someone to bring bedding and clean and it sounded like someone would be coming. I called back an hour later and they acted like they had no idea what I was talking about. Finally a housekeeper brought up the bedding. She was going to leave and I gad to ask that she remove the dirty bedding after she gad put the clean pillows right on top of the dirty sheets. I then showed her the dried cereal in the sink and the dirty tub and asked if she could wipe it out. She said she would. I also told her about the other 2 rooms not being cleaned. Not once after this were my concerns addressed. I tried to reach the manager who they kept telling me would be in after 4 each day ans never heard back. The time before that we stayed in Feb 2020 our room literally was pouring water from the ceiling…everything was soaked. They tried to fix it a couple times but were unsuccessful. They never offered us a new room and we had to use the bathroom in my moms room. The water was running down the walls from the ceiling, dripping from around the light fixtures and vents. I thought the ceiling might cave in. The paint on the wall was bulged out holding pockets of water. Afterwards they would not do anything about it. I spent a week talking to a manager who finally agreed to give me 50% of my money back and 50% off my next stay. I brought this up as I was supposed to let them know on my next stay. I provided them with all of the details about my last stay snd the arrangement I had with the previous manager and nobody will talk to me or get back to me about it. I have called and send 3 emails with no response. I have sent them pictures snd videos from both stays snd I have gotten zero acknowledgement. I am beyond disappointed and frustrated.

"Giant Rooms With Lots of Amenities"

4
Tempestt C, Spruce Grove, Canada 10/08/2021

The hotel has big, clean rooms, and the front desk staff were friendly and fast. The halls had some debris in them, though. The pool and hot tub were clean. The move by hotels to get rid of bathtubs and move to these half glass shower stalls is not a brilliant one, though. There is no way to not get water on the floor, and this one didn't have any shelving. The bath mat also had stains dried into it. In general, hotels are higher priced in Prince Albert than in the other major centres of Saskatchewan, but I guess that is supply and demand.

"Unhelpful, Incompetent, and RACIST!"

1
E9329VCmikem, Montreal, Canada 07/08/2021

This was an overall terrible experience. The staff showed a level of incompetency that I have never witnessed. Very few things were performed properly on the first attempt. On top of the incompetency, staff members were blatantly and overtly racism. From the beginning, our toilet was clogged. We told the staff repeatedly over two days. Only after three complaints that they changed our rooms. The issue was that the new room that they checked us into was already occupied!!! Luckily, the occupant had just checked in and we didn't disturb him too much. On top of everything, the staff was blatantly racist against the guests and other staff. One receptionist was condescending and creating artificial barriers to checking in for an indigenous couple who had a reservation and all of the necessary items required to check in. Later, the same receptionist publicly berated and yelled at BIPOC staff members who were having a private conversation in their mother tongue. The staff made additional mistakes which were minor in comparison. Numerous guests were not told about the altered breakfast ordering process leading to additional work and stress. There was not clear communication on covid protocols. The iron was so rusty that it took 15 minutes to try to steam out all of the rust inside it. The bathroom was moldy, because there were large gaps in the grout in the bathroom. There were also no shelves in the shower to put soap or shampoo. I will not be staying at this hotel again.

"Best beds in PA!"

5
D6436NUsharonh, Red Deer, Canada 04/08/2021

Fabulous bed. Seriously the best hotel bed I've slept on. It's nice to have a new hotel option in PA… they all seem to get fairly run down within a few years so we were happy to be able to stay here. The only issue we had was that we weren't told housekeeping wasn't cleaning rooms or replenishing towels/coffee. This is a practice from earlier in the pandemic that we thought was over. We had no problem not having our room cleaned, BUT we wish we had been told when we checked in. I also find it frustrating that hotels are still charging full price for rooms when they don't provide housekeeping. The savings on staff wages should be passed along to the customer who is going without the usual services.

"Premium price for average room."

2
David M, Edmonton, Canada 03/08/2021

Dirty bathroom, dirty towels, dirty pool, broken items in room, overall poor design of a so-called accessible room. There is apparently a lack of quality control with so many faults noticed. No fresh towels, no garbage removal- what happened to making up a room on a daily basis? Covid restrictions have been lifted but maid service was non existent.

"A reason it's so badly rated on here"

1
Sheri D, Canada 03/08/2021

Stayed here once before and had many problems but the manager at the time(Danni) was very helpful so thought I'd give it one more try. Worse this time. All other hotels offer buffet breakfast in the restaurant (restrictions are lifted) but this one still puts a brown bag of breakfast items outside your door like you are in quarantine. Safe didn't work and front desk didn't even know the rooms had one. Took a couple calls and finally got it fixed. Housekeeping came the first day but didn't leave coffee so had to get that. The last day housekeeping never came. Went to front desk and the 4 people standing around said I needed to request it. Nobody told me that and we had housekeeping without requesting it! I said at least I need towels, coffee and the garbage taken out. They stood there and said nobody will do that but here is a black garbage bag to do it yourself and leave it in the hallway. Couldn't believe that not one person would at least carry the sealed bag from the hallway. When asked they said they would not and didn't care if guests saw it. The general manager, Faizan Hiromi, wouldn't come out to discuss things. I finally asked him to do his job but he said he was in training and went back to talking to the other girl. Terrible running of this hotel. There's a reason it's so poorly rated on trip advisor. The shower also had no ledge to put soap or shampoo and it appeared to be broken. The view was so bad that we had to have blinds closed.

"Ahem… You Lost Something"

2
RhoKuz, Edmonton, Canada 20/07/2021

The room was nice and clean. The check in was awful. We arrived early, we knew check in wasn't until 4:00. The front desk guy checked our name and told us to come back at 4, the room should be done by then. We came back at 4:00 there were police there dealing with an irate customer. So we waited in line, roughly 1/2 an hour, 3 check ins before us. It was fine, no problem. Then when it was our turn, they told us we didn't have a reservation, it was cancelled! We didn't cancel. Then they weren't going to honour reservation. They ended up giving us our room, but over charged us on the bill the next day. Also, they did give the breakfast I ordered either. Never again! First and last time booking with Best Western. Stay anywhere but here!

"Nightmare hotel , do not stay here. "

1
User 17/07/2021

After a long day of driving with small children Attempted to check in early. Was told that the hotel is full and check in is at 4pm. Came back at 4pm , was treated extremely rude by the maintenance manager 'Tom Simmons'. He denied us to stay for the night and accused us of swearing at him. The hotel is super unorganized and extremely condisending and rude to their patrons. We will never be back. We paid for a room , were not reimbursed, and was basically left with nowhere to stay. I hope this place goes belly up. That's what they deserve.

"Worst customer service I've ever experienced. "

1
User 17/07/2021

I have never experienced such appalling customer service in my life. I'm just disgusted. This used to be the place we would always go when we stayed in PA. Not anymore. I had booked a room about a month ago. We arrived in Prince Albert early and when we went to check in we were told that they were busy the night prior, and regular check-in time was 4 pm. I said no problem, and we left and had lunch, visited some family and when we returned returned at 4, we noticed the woman at the front of in front of the line was clearly upset. She had booked 8 rooms for 2 nights and thanks to their awesome customer service, one booking was apparently missing even though she had paid and received the confirmation, and she was basically told that there was nothing that they could do. So we get to the front of the line and the agent starts to proceed with our booking, telling us we will be ok the 2nd floor, etc. My husband commented that sometimes we can get early check in and we got some sass from one of the girls at the front desk, telling us that check in is at 4. Yes, we are aware of that! Then the maintenance manager, Tom Simmons, came out and joined in, giving us attitude. I was so confused by their behaviour. Everything was fine!! We simply pointed out that sometimes hotels can check in their guests early!! Then, Tom abruptly told the agent to stop with our booking and took him to the back room. They disappeared for a good 10 minutes and when they returned, Tom told us we are no longer able to stay at the hotel. I couldn't even understand what was going on! We had booked a month ago and prepaid, yet they were denying us service for some reason. We were clearly unhappy because this was completely unfair, so Tom decided to call the cops. My 4 year old child began to cry. After 6 hours on the road, this was the last thing we need, and we just wanted our room that was ready!! My husband pointed out that our child was upset and Tom said "No you are making your own child cry!" Disgusting. I wonder if Tom decided to cancel our booking so that he could accommodate the lady in front of us that was short a room. I guess he felt more comfortable kicking us out for no reason than to lose 8 2 night bookings. Now we have nowhere to stay and are out that money. As I sat on the parking lot scrambling to find a place to stay for my family of 4, I noticed 2 other cars doing the same thing that were also waiting in line when I was in there. Horrible. Literally, stay anywhere else.

"Nice hotel, terrible management"

3
User 16/07/2021

The hotel itself is pleasant. Newly built and obviously well constructed, the physical property is very nice. The hotel staff, all mostly overworked, were extremely pleasant and apologetic about the property's obvious operational shortfalls. Hotels should not run out of milk for breakfast; and if the "man who orders milk on the weekends didn't order enough", it most certainly should not happen again two weeks later. I full understand the difficulties in attracting, training and retaining staff in more remote locations; this, however, is partly why they subscribe to pay Best Western a substantial management fee, and is an issue that the investors should have thought through more thoroughly before opening such an expensive property. I also fail to understand why the GM would not have simply gone out and bought some milk from a nearby supermarket. I really don't care if "that is not the way we order things"; when things go wrong, you improvise. True, its guests seemed to be "mandatory corporate"; construction crews, visitors for the various regional government services offered in PA and not tourists. No discretionary traveller would put up for long in what is (at heart) and expensive and upmarket Staff House. Other minor, but distracting issues are the chairs at the desks in the rooms. They are all too small, and were obviously purchased independently on deciding the height of the desk. A minor issue, perhaps, but the hotel is not shy in charging for their rooms, and the furniture is a part of the offering. Not to mention that one day, out of a three-day stay, our room was not cleaned at all. Nothing touched. Again, a substantial room charge for the stay and no apology or compensation for not bothering to clean up. I understand from a conversation two weeks later this was and "executive decision" taken because of a staffing shortage. A pity that there was no "executive decision" to compensate the clients. A beautiful building indeed; it is, however, dreadfully managed, and this lack of attention and concern for detail permeates itself onto the able staff who have to carry a load that goes way beyond their paygrade.

"They saved the day"

5
User 11/07/2021

After a very awful experience at another hotel in PA we switched to this one. We check in very early am and I was very happy to see they have the doors locked and you have to be let in. The room was gorgeous. The beds super comfortable. This hotel is very clean and our family was quite comfortable there. Yes it is more expensive but it is safe and clean and worth every penny. Every single staff member we spoke with was wonderful. My kids loved the pool. And while we were there we witnessed them testing the water and making sure it stays that way. Hands down would not stay anywhere else. Breakfast was delivered to our room daily. We will stay again. If I was nitpicking I would say that the toiler paper holder and the soup holders in our room were broken. But that is minor and it did not really affect our stay. Would definitely recommend.

"Hotel sold our room"

1
User 02/07/2021

Don't stay here unless you are OK with them selling your room to someone else before you get there. I booked a room through the Best Western website (not a 3rd party) and when I got there they sold my room to someone else and they were full. The person at the front desk couldn't help me because it was booked through there website. So I had to call the 1-800 number. The person who answered the phone could not of have cared less what had happened. I ended up driving around town looking for a room last minute. Very disappointing on all levels.

"Pretty on the outside, not so much on the inside"

1
anonamous2021, Toronto, Canada 24/05/2021

I expected more class from this hotel, given it is the most expensive in Prince Albert but really the only thing nice about it is the exterior. For the amount of money this hotel was not worth it in my opinion. You could probably get better customer service at a cheaper hotel. Not impressed. Better hotels out there.

"Best Hotel in PA"

5
User 23/05/2021

Excellent hotel, very clean, modern, and secure. Staff is professional, efficient, and friendly. Restaurant in the hotel is very good as well. Good location and lots of parking. They've made all the appropriate COVID adjustments.

"An excellent stay despite covid"

5
User 10/05/2021

We got an actual packaged breakfast with tons of options, the room was immaculate and up to date. It was a delightful stay. It is a bit pricey compared to other hotels in the area, but honestly I think it's worth it for the quality. We don't mind spending a bit extra to get a bit more.

"Best hotel in PA"

5
MsCat2, Humboldt, Canada 27/02/2021

This is a well appointed hotel that seems to cater more to the business traveller. Smallish pool but not particularly important unless you travel with children. Well appointed fitness room!! Rooms are spacious and clean. Breakfast delivered outside your door at the designated time is especially appreciated! Making this my go to hotel in Prince Albert!

"Beautiful property and worth the price in good!"

5
I8419YKnadines, Buffalo Narrows, Canada 07/02/2021

Excellent stay with awesome staff that are helpful and sincere. The room was comfortable, clean and all the amenities to keep you comfortable. Thank you for everything as the money spent was definitely worth it and more for our sense of safety in these times!

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear I8419YKnadines The team is happy to see that you enjoyed your stay and your room. We hope to see you back again Kind Regards Danni Martin Assistant General Manager

"King suite"

5
User 05/02/2021

The room was big and clean. The beds were soft and had a very relaxing atmosphere. The pool was heated which was a added bonus because most pools are cold. The workout room is nice and has whatever you need. The staff is super friendly and helpful. We would stay again

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear candace2021 Thank you for the time taken to share your experience at our hotel. The entire team is very happy to see that you had a great stay and look forward to welcoming you back. Kind Regards Danni Martin Assistant General Manager

"Heated pool!"

5
User 11/12/2020

My colleagues and I stayed for one night for fun and relaxing night. We had so much fun swimming in the pool the water is clean and warm! I love it! The room is bigger with two queen beds theres enough space to roam around! The paintings on the wall is very attractive. Room feels cozy! The thermostat is friendly use and it's quite overnight when ac. Is on.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear yciararaullo10 Thank you for the time taken to review your recent stay at our hotel. The team is very happy to see that you had a fun and relaxing stay and that you enjoyed our swimming pool. We hope to welcome you back soon Kind Regards Danni Martin Assistant General Manager

"The best hotel in Prince Albert"

5
Spokenhot, Regina, Canada 01/12/2020

I've been coming to PA on and off for 13 years. I was thrilled when Best Western opened their new hotel. Typical décor and build quality for this price range but new so still very nice. Amenities are as expected, decent gym and nice pool with hot tub. The staff are what prompted me to write this review, specifically in the restaurant. Joseph is a kind, gracious host who always makes the guests feel welcome. Chef is brilliant, food is served hot and well presented. Limited menu but I've not yet been disappointed.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear Spokenhot Thank you for the wonderful feedback regarding your recent stay. I have passed your comments on to Joesph and the chef and they were both very thankful and happy to hear that they had a positive influence to your stay. We hope to see you back and wish you safe travels Regards Danni Martin Assistant General Manager

"Upscale, elegant luxury, with modern tech, all the way!"

5
BenLar137, Calgary, Canada 19/09/2020

We loved our stay at this relatively new hotel with a great high-end feel. The decor and amenities all exceeded our expectations. Our king suite was wonderful, hugely spacious, and elegant yet comfortable. We stay in dozens of hotels a year, and the bed here was the most comfortable we've ever experienced - the mattress was superb and the duvet was extra thick. The suite has two huge TV's which was fun and convenient. We also really liked the pool/hot tub area, it just sparkled, and nice water temperatures in both. Their take on a COVID protocol was to have guests choose their breakfast options the night before, and it have it delivered to the room in the morning at the requested time. Nice! There were a couple of minor points for improvement. The elevators are quite far from the lobby, and yet there is NO signage to them (you are told where they are, but who remembers everything you're told). We did go down the hallway we thought they were down, but turned back, having gone not quite far enough to find them. Also, as a guest walking through the front door, we didn't see any luggage carts. They too were WAY down the hall near the elevators, hiding behind a wall. This is the first hotel we've seen that uses the smaller airport-style luggage carts. And finally, in the morning we were surprised to find the housekeepers loading their carts right in front of the elevators on the main, in the very narrow elevator lobby area - what an odd, tight place for housekeepers to be loading their carts... When we arrived at 4 pm, the lobby bar was dark, and assumed it was closed due to COVID, but found out next morning it had opened after 5... :( Overall, we loved our stay here, and would return in an instant next time we're in the area.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear BenLar137 Thank you for the tome taken to give us this wonderful feedback regarding your stay at our hotel. The team is so happy to see that you had a great visit. We have taken note of the comments about elevator signage, placement of luggage carts and communication of the restaurant being open and we will resolve these as best as possible. Thank you again and we hope to welcome you back. Regards Danni Martin Assistant General Manager

"Awesome"

5
skychaserCalgary, Calgary, Canada 06/09/2020

We stayed here for one night only but were very impressed with the hotel....our room was immaculate. Breakfast was delivered to our door promptly at the requested time. And it was actually very good. Very comfortable bed with lovely linens.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
skychaserCalgary Thank you for taking the time to share your feedback with regards to your recent stay at our hotel. We are glad to see that you had a great stay with us and that you enjoyed the room and the breakfast! Thank you again for the feedback and we wish you a wonderful week ahead! Kind Regards Management Team

"My First Time"

5
sandragreyeyes, Prince Albert, Canada 04/09/2020

The best stay n I travel a lot n stay at different hotels u gotta try it there's not a thing wrong with this hotel it's so awesome I'm back again n I'm squire sure there will be an again and again Mark my word

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear sandragreyeyes Thank you for your wonderful feedback! The team is very happy to see that you had a fantastic stay and we look forward to giving you a warm welcome back to the hotel. Thank you again and we wish you a wonderful week ahead! Kind Regards Management Team

"Not pet friendly"

3
817stug, Regina, Canada 31/08/2020

We searched the Trip Advisor app by pet friendly in P.A. Be advised, this hotel is not pet friendly. Thus we didn't end up staying here. Not sure if the fault is in the hotel or Trip Advisor here. The hotel looked very nice and the staff were quite friendly and even helped suggest another hotel. Bottom line if you have a dog dig deeper into the listing to know your pet is allowed before booking. I'll own that part.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear 817stug We will look into why Trip Advisor would suggest that we are a pet friendly hotel. We unfortunately only allow service pets at the hotel at this time. We do apologize for the inconvenience. Kind Regards Management Team

"Newest hotel in Prince Albert."

3
adventurelover h, Prince Albert, Canada 13/03/2020

The hotel is still very new and has that fresh smell. Everything appears to be clean and in good working order. Parking was an issue for us as we stayed during a winter storm, along with walkways that were only cleared in the morning after the snow stopped. The beds were very comfortable and the lighting in the room was extra efficient! There were usb ports readily available around the room. The black out blind was also very nice. The pool was quite small and oddly shaped as a square. The breakfast was a full out disappointment. A full breakfast is advertised but I was shocked to see MOST items were either empty, almost empty or visually very unappealing like runny scrambled eggs and grease that literally was pooled under the bacon . The counters were littered with spills, no forks available and garbage at capacity. Along with a staff member who looked to be wearing baggy, unpressed clothing (not uniform) the same as the day before, made for an unappetizing environment. So to wrap it up, the initial impression of the hotel was pleasing however the lasting impression was that although the building is nice the staff may just be the best they could get.

Premier PA - MGR, Guest Services / Front Office at Best Western Premier Prince Albert, responded to this review
Dear adventurelover h Thank you for the time taken to review your stay at our hotel. We are glad to see that you enjoyed most aspects of the stay and the aspects that you did not enjoy we will work on improving. Thank you again and we hope that you will give the hotel another visit. Kind Regards Management Team

"Best Hotel I've stayed at in years!"

5
E6126HMmegans, Maidstone, Canada 01/03/2020

So comfortable! Brand new, huge comfortable rooms, clean, quiet, friendly staff. Pool and hot tub was great. Quite safe area. Liquor store next door had such a great variety of local beer. Breakfast options were amazing! Huge breakfast area. Was unhappy they charged my credit card for an extra $100deposit over and above the original deposit upon checking in when we charged 3 soft drinks to the room but hopefully that all irons itself out in the next few days and we see that lifted. Otherwise loved it and would definitely go back.

529bestw, General Manager at Best Western Premier Prince Albert, responded to this review
Dear E6126HMmegans, Thank you so much for taking the time to write such a detailed review of your recent stay with us. I am very glad to hear you enjoyed the room and facilities here. Great to hear you liked the selections in our craft beer store next door, we have the largest selection in the city. Our complementary premier breakfast is something that sets us apart. Very happy you enjoyed it. We look forward to hosting you again! Safe Travels, General Manager

"Best Western Premier"

5
User 19/02/2020

Awesome stay with the family. Other than dry croissants, everything was great! Faizan is an awesome guy, and his staff was great. Clean and comfortable, PA desperately needs a hotel like this. Will definitely stay here again!

529bestw, General Manager at Best Western Premier Prince Albert, responded to this review
Dear N7327UUmattl, It was a pleasure speaking with you! We enjoyed hosting your family at our hotel. It was great to hear how much you enjoyed our pool and lounge. Hope to see you soon again! Safe Travels, General Manager

"Horrible Staff"

1
User 19/02/2020

Finally Prince Albert receives what it needs, a new hotel! and one with that new car smell, even better! But our excitement didn't last very long. Tim, the Front Desk agent was absolutley full of typical PA attitude, arrogant and down right disrespectful. Same as the lady in the breakfast area as well as most of the housekeepers we ran into. Suggestion to Management, if this is a high end hotel as it appears to be, then hire high end staff, not PS's regular.

"Great stay"

5
haleyf480, Prince Albert, Canada 18/02/2020

Had a great stay, big spacious rooms & clean! Had no issues what's so ever , everyone was welcoming and helpful. The breakfast buffet was delicious good size portions. Loved that it had a swimming pool , overall perfect stay! Would recommend

529bestw, General Manager at Best Western Premier Prince Albert, responded to this review
Dear Haley, Thank for your review of our hotel. It is so great to hear such positivity. I am happy you enjoyed our spacious rooms. Our term works very hard to make everyone feel at home. Hope you had a chance to enjoy the 102 degree hot tub! We hope to see you soon again. Safe Travels, General Manager

"Great first week"

5
saskman48071, Canada 15/02/2020

First week of operations and what a pleasure to stay here. Few small glitches but that's to be expected first week. Rooms are huge and comfortable. Lounge had great food at night and breakfast was hot and well stocked. Staff was more than friendly and helpful. Zero complaints and a much needed hotel for the area.

529bestw, General Manager at Best Western Premier Prince Albert, responded to this review
Dear Saskman, Thank you so much for taking the time to give us a review of your recent stay. We definitely had some minor glitches when we opened, but they have all been worked out. I'm really glad to hear you enjoyed the food and drinks in our lounge. We are looking forward to hosting you again! Safe Travels, General Manager

"My stay at BWP"

5
User 10/02/2020

The stay was great kind workers Rooms are clean and comfy I love the paintings in the hallways they also have a pool I would recommend to stay at this hotel I like the way the front lobby is open and a Breakfast buffet

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