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Vorteilscode

Best Western Normanton Park Hotel, Oakham

3.5/5  - basé sur 637 notations.
Normanton, Rutland Water, LE15 8RP, Oakham, Great Britain - Karte ansehen
Best Western Normanton Park Hotel - Außenansicht Das Best Western Normanton Park Hotel ist ideal in Oakham Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Die Einrichtungen des Best Western Normanton Park Hotel in Oakham sind ideal für Feiern aller Art und sogar noch besser für eine erholsame Nachtruhe! Mit den wunderbaren Zimmern dieses eindrucksvollen Gebäudes aus dem Jahr 1829 können wir sämtliche Bedürfnisse erfüllen. Unsere ideale Lage am Rutland Water (einem der größten künstlich angelegten Stauseen in Europa mit einer Fläche von ca. 1225 Hektar) bedeutet eine wunderbare Aussicht von innen und außen. Der Stausee liegt im Zentrum von Rutland, Englands kleinster Grafschaft, und verfügt über einen 43 km langen Rundweg - ideal zum Wandern und Fahrradfahren. . . Das ganze Gebiet ist eine der romantischsten Umgebungen, die ein glückliches Paar sich nur wünschen könnte! Wir freuen uns gleichermaßen auf Übernachtungsgäste und Tagungsbesucher und sind gerne bereit, Ihnen Tipps für Angel- oder Fahrradausflüge zu geben (oder wie wär's mit etwas Windsurfen?). Unser engagiertes Verkaufspersonal hilft Ihnen gerne bei der Planung eines unvergesslichen Aufenthalts.

Best Western

Normanton Park Hotel

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Klimaanlage
    Klimaanlage
  • Bar-Lounge
    Bar-Lounge
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 637 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
218
Sehr gut
179
Befriedigend
137
Mangelhaft
64
Ungenügend
39
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
12
Alleinreisende Alleinreisende
19
Familie Familie
135
Geschäftlich Geschäftlich
50
Geschäfts-<br>reisende Geschäfts-
reisende
77
Geschäftsleute Geschäftsleute
54
Geschäftsreisende Geschäftsreisende
62
Paare Paare
276
Reisen mit Freunden Reisen mit Freunden
84
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"OK but..."

3
04/11/2018

Stunning location and what should have been a wonderful weekend let down by the hotel. No complaints about the staff who were very friendly and did everything asked of them. However, our room and the hotel generally was just so tired. I suggest a complete make over is long overdue.

"DISAPPOINTING !!"

3
22/10/2018

Visited for a wedding. Have to say the food was presented very well but nearly cold! We had a room upstairs which was very small and also felt quite grubby and unloved. I just think there are some kitchen/housekeeping issues which is a real shame as the setting is beautiful and would definitely visit again if I thought the issues had been resolved.

"whitney"

1
17/10/2018

We went away for a long weekend with our dog. The hotel staff made us extremely welcome and could not do enough to help. There was a one off payment of £15 for the dog and the staff spoiled her silly. They made it clear where she could go which was in the lounge and bar but not the dining room, which is perfectly fair. We had one lovely evening meal in the dining room and one in a local pub. The location is fabulous for walks around Rutland Water or into the glorious local countryside. the two neighbouring towns of Uppingham and Oakham and full of charm and interest. We loved this stay and will definitely go again. This is a comfortable, friendly hotel with excellent food and staff.

"Good nights accomodation"

4
17/10/2018

A pleasant warm welcome at reception, Stayed in the 'Oakham' room which was spotlessly clean, and very well maintained, Breakfast was regretfully no the usual standard, The scrambled egg was as hard as nails. The waiting staff were most delightful and greeted us warmly

"Fabulous weekend break"

5
08/10/2018

Set in a beautiful location overlooking Rutland Water the hotel is everything you need for a relaxing break. Spotlessly clean bedroom and communal areas , and a warm relaxing atmosphere from the time I stepped through the entrance to the time I checked out. All members of staff were welcoming, professional and helpful throughout my stay and I would definitely visit again. Varied menu from bar meals to main meals - all at reasonable prices. Good choice for breakfast too. For some reason I'm unable to rate service, rooms and location in the Hotel Ratings section below but I would give each top rating.

"afternoon tea"

4
07/10/2018

visited twice during the summer for afternoon tea for birthday treats. Lovely views from the conservatory and the sandwiches, cakes and scones were delicious! Tea and coffee plentiful and very reasonable price. A lovely walk round Rutland Water afterwards

"I would recomend"

4
06/10/2018

Very rural location, you defiantly require your own transport but the upside of that is that the only sounds you hear are the birds. The place being set well into its own grounds has a nice safe feel to it. I have stayed here before and was disappointed with both the service and the place but this time I pleased to find that my earlier disappointment was not repeated. I did find a couple of ladies hair clips on the bedroom floor so housekeeping has room for improvement but no big deal. I was happy with the cleanliness. The breakfast was very good.Either a buffet style or cooked to order. I ate from both the bar and restaurant menus in the evenings which were fine but a little more food on the plate would have been nice. All the staff I met were polite and helpful. There is ample free parking.

Phil T, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for your kind review of your recent stay with us at Normanton Park Hotel. I am personally pleased to read that on this visit the service and the Hotel were improved from your last visit as I have just taken over here as General Manager. I will pass on your kind comments to the team. We look forward to welcoming you back in the near future

"Peaceful and Pleasant Hotel"

4
22/09/2018

This is a pleasant hotel, situated in a lovely spot backing onto the south shore of Rutland Water, so you can just walk from the back garden of the hotel to a pathway near the water, although, there is no swimming, paddling, etc, allowed there, but the walk is really nice and peaceful. There were plenty of boats and windsurfers on the water on the Sunday we were there, so there must be places nearby to take part in the these activities if you're of a mind, but we were there purely to relax. As always, the staff at this Best Western (UK) hotel were very friendly and helpful, with a special mention to Becky, who sorted out an alternative room for us when we found that a lot of flies had taken up residence in a corner of our original room. This was our fault really, as we had left the french doors open for some air in the evening and, stupidly, being so close to a body of water, we had the lights on. We just never gave it a thought; perhaps a notice by the doors would be a good idea so that guests were aware? Anyway, Becky was excellent with providing us with another room (upgraded), with a 4 poster bed and spa bath and the same view of the Rutland Water as we had had from the first room. However, we did have an issue with the spa bath, as i found lots of black bits joining me in the water when I switched the spa on. The second use was okay, though, so I guess it hadn't been used for a while; maybe the room staff should operate the spa in between guests occupation to avoid this? The food at the hotel was excellent, although the choice perhaps a little limited. I do understand the economical reasons for this, but, when you have specific dietary requirements such as I do, it makes choice even more difficult. I must warn you of the waiter called Chris, as he can tell you with a dead pan face that the hotel has no conservatory, when you had been told that breakfast was being served there, and that breakfast was finished for the day anyway, before giving way to a smirk and taking you through to the conservatory for breakfast. There was a slight misunderstanding that left my wife waiting a long while for her cooked breakfast, but Chris was such a nice chap, we forgave him that. Overall, we has a peaceful and pleasant stay at this hotel.

Phil T, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest Thank you for your very complimentary review of your recent visit with us at Normanton Park. We do pride ourselves on having the best location out of any hotel on Rutland water even though we all tend to take it for granted as we are here all the time. There is no shortage of activities to be done on the water including sailing, fishing, windsurfing and even a beach in the summer months. I have passed on you kind comments to Becky and Chris and I am very pleased to read that they went out of their way to make your stay enjoyable. We do pride ourselves in our customer service here but it is always nice for individual staff to be named. I have passed on your comments regarding the spa bath to the housekeeping team. We are launching a new menu next week so hopefully if you return you will see a larger choice. I am glad to see that you did enjoy the food that you had. We hope to see you return soon

"Hidden gem"

5
21/09/2018

Stayed in hotel travelling on my own. Stunning setting on the banks of Rutland water. I felt so relaxed and comfortable. Staff were very helpful. Would highly recommend. The hotel is full of character.

Phil T, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Karen, thank you for your five star review of your recent trip to us at Normanton Park Hotel. We are very lucky with the setting here and I am very pleased to read that the team were helpful during your stay. We look forward to your return in the near future

"Lovely meal, lovely setting"

5
09/09/2018

Went to the Normanton Park Hotel with family and friends for a 50th. Really delicious food, nicely presented. We were in the conservatory overlooking the lake with beautiful views. The staff were very helpful and polite. The price was great value. We highly recommend this venue and will definitely make a return visit.

Phil T, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest Thnak youfor your glowing review of your 50th gathering. We do pride ourselves in out restaurant offering and service here. We recive many positive comments about the team here and I thank you for your personal recommendation. I will pass your kind comments onto the team. We hope to see youreturn soon Kind Regards

"Swarms of Flies"

1
28/08/2018

The venue is excellent but there were swarms of flies outside our door due to a large fixed light. This light needs motion sensors so that flies don't accumuate our room of full of mosquitoes! The UHT milk as discusting and tasted of plastic. There was no thermostat on the shower meaning you had to play games with the bath taps to try and get a decent temperature. Hotel room was clean but flies everywhere. Internet didn't work.

"A lovely location"

4
28/08/2018

We had a wonderful stay at the hotel for 2 nights and it is such a beautiful location! We came to explore Rutland Water on bikes and walking. We had a lovely room overlooking the lake. It was a good size and was really comfortable. The decor is traditional but that is fitting with the style of the hotel. We did find that there were a lot of spiders in the room but I guess this is the location and the time of year. The doors that opened onto the gardens were a little dirty and would benefit from a clean. Being picky, a better hoover is needed to clean the patterned carpet as bits kept on getting stuck to our feet! I ended up wearing flip flops around the room as this didn't sit well with me. Bathroom clean but again traditional. The shower doesn't have a thermostat so you have to play around the the temperature which was a bit tricky! We didn't have dinner at the hotel but the breakfast was lovely. You eat in the conservatory which overlooks the lake. The reception manager was lovely and she was really helpful. She gave us instructions to find pubs and walks. Reception also called us a taxi when we went to the theatre close by. One thing that would be great is if the hotel offered secure bike storage on site. There is somewhere to park your bikes near the path at the bottom of the garden but it isn't secure. We didn't want to leave our bikes here as it is too exposed and our bikes are quite valuable so we ended up having to hire at an extra cost.We would definitely return with bikes if this was put in place! All in all, thank you for a lovely few days away.

"An absolute disgrace"

1
27/08/2018

We were booked to stay in a room called barrow. A huge cloud of mosquitos over the door outside. Inside the room was no better with large beetles spiders and other insects both in and around the bed. Not sure how they could possibly think this was expectabke to make a couple, my partner is pregnant by the way, stay in a room like this. We would have been eaten alive!!! After arguing with the night Porter he took us to another room which was no better and then put us back in with the bugs again. He even tried to come round and use a large cab of bug spray. Eventually it turned out they did have an empty room in the main hotel which with much reluctance they let us use. Needless to say we checked out a day early the following morning. I've stayed in hotels all over the world and never come across anything like this. A complete shambles!!!

"Shame as could be outstanding "

2
27/08/2018

Came with friends one sunny Sunday evening looking forward to eating in the garden with the views over the water. Well what a mess! No one around to help hand out menus or advise on where to sit/What is on offer. All waiting staff were non English and appeared to struggle to understand. The man behind the bar seemed fed up and unsure of anything, harassed and told us there wad only one chef on so food would be a wait if ordering bar food. Ordered drinks and he free poured shots of spirits...no measures! Ordered food which included a two course children's special...The icecream desert came out before all our mains and when we asked them to take it back and serve it once main meals were eaten was told it would only be kept in the kitchen and melt!!!! Food came out in fits and starts...sausage and mash is just that...no veg or anything to go with it. We ordered an extra portion of the hand cut chips only to have brought out what were clearly frozen oven chips and not at all like the hand cut chips served with the burgers. The waiters then did nothing to challenge a couple who brought their two small dogs and allowed them to free wander all over the eating area doing their toilet business before the owners then placed them on the tables!! What's a shame is that this place with its setting and large outdoor space could be amazing and it wouldn't take much afford on the part of the owners.

"Best Western North Luffenham"

2
24/08/2018

Hardly slept a wink due to a wedding, hotel has placed me in a room directly above the bar. Kids running around unsupervised in the dining hall, mentioned this all to staff bit all I got back was oh really. Lovely looking hotel in beautiful surroundings but would not stay there again

"Birthday break."

5
23/08/2018

This was our second stay at this hotel, and again was excellent. The staff, the food, the whole ambience was good and the weather was good enough for a beer in the garden overlooking Rutland Water. Our room was in the main Hotel block this time and was even better than the previous one.

"I've stayed in worse!"

3
19/08/2018

The room was small but sufficient. Some of the lights didn't work Which meant that we didn't find a control panel for all bathroom additions ie Jacuzzi and automated bidet/toilet seat (! Never got the opportunity to use it, but sounded scary!) Until the next morning. No air conditioning and only window was a French window/doors, so didn't want that much window open. The whole place looks tired and in need of a darn good dusting and cleaning. However, the food was excellent, and the location is perfect. Sitting on the terrace and watching the sun going down over the water, glass of good wine in hand, made for a perfect evening. Breakfast was interesting. We were unable to sit with our family group as insufficient places laid out. Food although tasty, ran out quickly, requested items had to be chased for and I was appalled at the state of the 'kitchen' in the dining room. I had gone in there to make myself a tea, there was plenty of coffee available, and no staff around. There was nothing telling me to keep out. On the table in the dining room, cups, milk and sugar were laid out with cloths covering them. Good to see, but... in the 'kitchen' which was dismal and dirty, sugar and tea bags were in open boxes on the floor. Hmmm. Would I stay here again? Probably not, but it wasn't all bad. Also note that getting around the hotel will be challenging for wheelchair users due to cobbles, shingle paths, steep ramps and lack of direct easy access to areas, but then it is a very old building

"Great Hotel & Location"

4
19/08/2018

Stayed here last week for a wedding, fantastic hotel and staff, the lake and the surrounding areas offer dozens of activities to make your stay even more memorable. Only issues would be a lack of beer/ale options in the bar and there was a fair amount of spiders around our room that might really bother some people.

"Nice stay"

5
28/07/2018

We spent just one night here and would definitely stay again and recommend this hotel. The staff were friendly. The bed was comfortable, The breakfast was good and the views and peace and quiet were just perfect.

"Called in following a hot bike ride around Rutland Water, made very welcome"

4
27/07/2018

The route around Rutland water either for walkers or cyclists is delightful, with many opportunity to stop off for drinks or snacks on the way, the Best Western directly on the route we were on came just at the right time. Being British we were desperate for TEA. The gardens looked welcoming with places to sit among shady trees on a hot day, the provision of bike racks tells a welcome to cyclists which was thoughtful. Only requiring a good brew seemed not to be a problem when we requested a large teapot for two but we were tempted by some fresh scones with cream and jam. What could be better on a hot summer afternoon a couple of scones jam and cream washed down with builders brew? spot on Normanton Park thank you. Its hot for staff serving too so nice to get a smile and good service. Will return.

"Excellent service - lovely place"

5
23/07/2018

Lovely hotel in idyllic spot. On our original visit some things went wrong. When we visited gain this year Noella had put everything right for us and we had a lovely time. Lovely food, very friendly welcome all the staff were excellent. Ideal spot to enjoy Rutland Waters and nearby Stamford and Burghley House. we will return

"Wowcher deal - excellent value!"

5
19/07/2018

Hotel had lovely views across Rutland water- very reasonable bar prices, good service and room was small but very comfortable bed and contemporary decor. Would certainly revisit. Lovely to sit outside on the terrace with a drink and watch the sunset!

Noella W, Front Office Manager at Best Western Normanton Park Hotel, responded to this review
Dear Peterandlouise Thank you for taking the time to provide us with your glowing feedback regarding your stay in July. We are delighted you were impressed with your room and our location. Its great to hear that your time with us was enjoyable and we hope to see you again soon! Many thanks and kind regards

"Good stop-over, if a little tired."

4
14/07/2018

We used this hotel as a journey break for one night heading upto the Lake District, only used on the basis of being Best Western and I am a membership holder. Not that disappointed though, fantastic location right next to Rutland water and clearly trades on the basis they are so close to the church on the lake. Went for a better lake view room which was correct in having a lake view but was close to staff outside smoking area and the cost was clearly for the view not the room, the window had 2 that opened but only 1 with a catch, not a problem as it meant one didn't close and it was a day of nearly 30 degrees, also little thought for the 2 year old listed as an occupant as the kettle and cups were on a small table in the middle of the room at child height just calling out to be grabbed, hot or not. That said the staff were really friendly and attentive as a lot of previous reviews have said and the location is great. Actually tried to use for our return journey but fully booked but would have tried a 'standard' room.

Noella W, Front Office Manager at Best Western Normanton Park Hotel, responded to this review
Dear gilbo44 Thank you for taking the time to provide us with your feedback regarding your stay in July. We are delighted you were impressed with our staff and location and that your time with us was enjoyable. We apologise for the issues you encountered with your windows and staff gathering nearby, we have spoken to the team members who smoke and asked them relocate away from guest areas. Thank you once again for your comments and We hope to see you again soon. Many thanks and kind regards

"Would not recommend."

1
12/07/2018

The setting of this hotel is beautiful. The view over Rutland water was just lovely. However, the hotel was terrible. We booked (with a view of booking our wedding there) via a Groupon voucher. We were in a standard double room with an afternoon tea and a bottle of prosecco on arrival - as well as breakfast. We ended up in a tiny room in an attic, with no air con, on an extremely hot day. The only ventilation was a small window with ripped and filthy curtains overlooking the car park. We went down for afternoon tea - which compared to others we had, was very disappointing. It was on a three-tier stand. As we had eaten the bottom and the top plate, we still had the middle plate of very small cakes to eat. At one point the waiter asked if he could take the stand. I explained we hadn't finished. He said he needed the stand, so I had to take the plate off to allow him to have the stand. Another couple near us got up and said they were going to complain. We asked for a fan - to be told they didn't have any spare ones. We had to ask for the prosecco. Later on, we went to the bar, only to have two waitresses having an argument in front of us. Apparently one thought it wasn't her job to serve drinks on a tray, but to just carry them out one at a time. The receptionist went off duty and no one else came on. We finally decided to order some bar food rather than eat in the restaurant. The table next to us was served their dessert – in the middle of the main meal. The food was okay – a ploughman's but with such a tiny bit of salad and cheese the price was way over-the-top. We went to the bar to order a drink and had to wait for ages – only to be told by the barman/waiter that ‘what do you expect when there is only me on – we are very short staffed'! Not at any time were we asked if the food was okay. We decided to complain to the receptionist – that was when we found out that there was no one on reception. We hardly slept due to the heat in the room. The shower the next morning was cold – not even luke warm – just cold! We went to breakfast – nothing ‘fresh' but cooked and then kept heated until needed. When we tried to check-out they presented a bill which should have been £00.00 as everything was pre-paid, but they couldn't even get that right. Was not even asked if we had enjoyed our stay – probably for the best!

Noella W, Front Office Manager at Best Western Normanton Park Hotel, responded to this review
Dear Michelle B Thank you for taking the time to provide us with your feedback regarding your stay in July. We are very sorry you did not enjoy your time with us and had issues with your accommodation. The Wowcher promotion, as stated on the deal, is redeemable only on our standard rooms. We do give the option to upgrade for an additional fee. Our standard rooms are located upstairs, over the reception and bar area.. Due to the building being grade two listed, there are limitations when undertaking any nature of conversion and so some of the standard rooms, being upstairs do have lower ceilings and smaller windows. More compact than our lake view rooms, our standard rooms provide a shower instead of a bath and look over our pretty courtyard area or out to the fields beyond, rather than a view of the lake. Our main aim when creating the Standard rooms was to offer a more budget friendly option for those wanting to come and make the most of the hotels facilities, beautiful location and our local area, whilst still enjoying most of the same little luxuries as our other room types, such as tea and coffee making facilities and complimentary toiletries. However, no matter what the room type, we always strive for a high standard and we can only further apologise for the curtains in your bedroom. This is something we are currently looking into replacing throughout the hotel. With regards to the temperature of the bedrooms, we do understand this is a problem, especially with the particularly hot weather we have been experiencing lately. However, we do not advertise anywhere that we have air conditioning and in our guest information folders, found in all bedrooms, we state that we only have a limited number of fans available on a first come first serve basis. With this in mind we are considering providing all rooms with fans, as we are aware that this has been an issue over the past few weeks and we how it affects our guests overall experience. Our further apologies that you found the quality and value of our bar food and afternoon tea to be disappointing. We prepare all our afternoon teas freshly each afternoon and use a mixture of homemade and locally sourced baked items, our scones are warmed before serving and tea or coffee is unlimited. The service that you received is certainly considerably lower than our normally high standard, having your stand removed before you had finished is not acceptable and we will be carrying out further training with all of our staff members to ensure they are aware of how to provide our guests with a courteous and professional service at all times. Rudeness is not something we tolerate so please rest assured this matter will be thoroughly looked into. The reception desk is manned from 7am until 10pm. between 10pm and 7am we have our night porter who is available should you need anything. We do apologise that no one was on the desk for you later on and that there were issues with your bill in the morning. We would welcome the opportunity to discuss your stay in more detail and invite you back. If you would be willing to do so, please contact me personally by phone or email. Many thanks and kind regards

"I don t recommend at all!!!"

1
10/07/2018

The management of this hotel is horrible. Even in East Europe you get better conditions. Short staff and this people work as hardest they can. Callen the waiter work in the bar outside on the terrace and in the conservatory in the same evening shift.Rooms dirty and the worst thing is the management.How can be that possible???Rooms I can belive this happen in 2018 in a country like England. Nothing to say more. Avoid this hotel There are better place to stay and visit near the Rutland Water

"Warm week"

3
06/07/2018

This is a very mixed review... Pros....the hotel is in a superb setting right on the edge of Rutlandwater. It is clean and there is a good selection of toiletries in the bathroom. Cons...the breakfast was very mediocre, empty containers not filled up, no bread rolls and very little fresh fruit. Having said that the restaurant seemed to be understaffed and the two people there worked very hard, We had emailed the hotel twice to say my husband has a lactose intolerance and though they did provide soya milk there was no alternative to butter at breakfast...it isn't rocket science to work out that someone with an intolerance to milk can't eat butter! And even when we asked on the first morning we were just told no...in the interests of good customer relations they could have obtained some sunflower spread for the other mornings! We also had a few niggles with our room...the hair dryer didn't work (though Reception did provide one later) and the light bulb was missing in one of the bedside lights...although we reported these facts nothing was done about it in the four days we were there. And beware! The hot water is ridiculously hot!!! Having said all that we enjoyed our break in a lovely part of England.

"Afternoon Tea"

4
22/06/2018

We had afternoon tea yesterday purchased through Groupon. It was very delicious, good selection of cakes of which the lemon cake was very light and tasty. Scones were warmed. Sat in the garden overlooking Rutland Water in the sun shine having tea and prosecco a perfect setting.

"A wonderful hotel, I can highly recommend this."

5
19/06/2018

From entering the reception and receiving a warm welcome, I knew this would be a lovely hotel. Everywhere was spotlessly clean and the staff were all very friendly and welcoming. We had a lovely lake view room which was wonderful. The decor was clean and fresh and the bathroom nice and modern. All the little touches were there - tissues, shower gel, shampoo and conditioner, soap, hair dryer etc. The tea making facility allowed for hotel chocolate as well as tea and coffee and biscuits. I was very very pleased with the whole experience. The breakfast was equally excellent. Well laid out in a fashion so there was not lots of waste, ie no big pots of anything which can go off, all in elegant containers instead. Again everything was presented well with taste and decorum, and the serving staff were very smartly dressed and friendly. The food was well cooked and fresh and tea and coffee was flowing well. I could not fault this hotel, it was obviously well run.

"Beautiful afternoon"

5
19/06/2018

What a lovely setting on the banks of Rutland Reservoir, the gardens lead down to a path which takes you around the water past the Normanton Church, getting your appitite ready for tea and what a tea beautiful fresh sandwiches a hugh selection of cakes and scones, tea,coffee,proseco or pims served in the conservatory with views of the lake. Very pleasent staff, my mum said she felt as if she had been on holiday, will return for sure.

"Not in it's prime, but tranquil."

3
16/06/2018

Business trip caused me to stay for a few nights. Room in the main building - view of reservoir was nice and area is all but silent. Dated feel to the room and bathroom - but shower strength was stupendous. Breakfast was Ok, poached eggs were solid - but scrambled was much nicer. Staff very friendly.

"90th Birthday Celebration"

4
12/06/2018

Spent the weekend here with a family group to celebrate a milestone birthday. On the whole everything was good, except one room, the Lyndon, was extremely small with mould on the walls and peeling wallpaper, however the receptionist was quick to deal with our complaint and we were satisfied. The staff were very pleasant and the food was good. This is a fabulous location and could have stayed longer.

"Brilliant location, great staff, lovely food - too many small niggles to score 5"

4
11/06/2018

We really like this hotel and will come back. The location is fantastic, Rutland Water is about 30 metres from the garden gate. The 'beer' garden is lovely (they could do more to attract passing trade) and every member of staff made us feel welcome. We arrived on Friday and booked a meal in the restaurant. We looked out over the lake and watched the start of the sunset. We had two courses of beautifully prepared and presented local food and a fabulous bottle of wine. Sleep wasn't great as the bed was uncomfortable - I told the Reception Manager when we checked out and I am confident something will have been done. We paid for a lake view and definitely had one. But the extra cost was not justified by the small window, net curtain and abundance of greenery. Breakfast was good with a small range of cooked and cold items. On our second evening, we ate out but had a drink in the bar. The atmosphere is friendly and relaxed.

"Not sparkling as promised"

1
09/06/2018

I've just returned from taking my mum to normanton park for a sparkling afternoon tea. The experience: we were running 10 minutes late, and out of politeness called three times to advise them but there was no answer. On arrival we stood at the bar, made eye contact with the staff and were ignored for several minutes until I interrupted what must have been an important chat. We were then shown to our table without so much as a hello in a conservatory on our own. We were asked tea or coffee. No choice of tea (a later couple did get this offered). Then waited a good 15 minutes after the tea came out for the food. Never seen such a poor attempt at afternoon tea. Stale sandwiches and tiny cakes. In fact one of the cakes looked like they had tried to cut the stale bits off! There was no prossecco which was part of the deal... never saw a single waiter after that to ask about a refill of tea, the prossecco or just generally how things were. When we left someone did approach and ask how things were and I expressed my disappointment. He didn't really comment and just smirked at us. Who knows what happened about payment! I had a voucher which I can't recall if I left the voucher code with them on the phone. To say they didn't care is an understatement. Far to caught up in their own dramas!!

"Great location"

4
04/06/2018

Location to the lake is perfect. The hotel itself looks like it could do with some TLC but we will definitely stay here again as it is in on the quieter side of the lake to the car child's play area and water sports so perfect for a more tranquil stay. We only snaked so can't really comment on the food but will definitely be returning for another stay.

"Disappointing and ruined a lovely family trip"

1
29/05/2018

Sadly I have to say that my recent visit was a huge disappointment due to the fact that I had booked a room on the ground floor as I had foot surgery and was in a wheelchair. But upon arrival .. when we checked in...we asked where the room was located and the receptionist saw me in the wheelchair and replied its on the first floor ! There are only 5stairs she responded!! For someone with their foot in a plaster having had surgery... 5stairs is still too much ! I explained that I could not walk and had specifically requested a ground floor room ... but she seemed not interested in helping me ... !!! We went to see where the room was and luckily as I was with family, they assisted me by carrying me up and down the stairs when I needed to come down.god help me if there had been a fire !! Once in the room, the room was dusty dark and smelt like no one had been in it for months !- The bed was creaky and worn out and the mattress was long overdue an overhaul. The draws were dusty and full of flies /insects ... ! The bathroom smelt of soiled nappies !!! I decided to make a cup of tea only to find a lovely spider in my teacup! The location is beautiful sadly the hotel is not .it needs to be modernized and updated to make it more accessible to those with mobility issues etc .

"Perfect location....tired rooms."

3
28/05/2018

Very mixed feelings for this hotel. Unhappy experience booking a couple of months ago, mainly due to extortionate premium rate phone call, we couldn't book on line as a group booking had been made. We were staying to attend a wedding at the hotel. As a wedding venue, it is perfect , beautiful location. We were lucky to have gorgeous weather, so could be outside on the patio area and lawns, really pretty over looking the lake. Our room was slightly more expensive as it had a lake view ( through the small, single glazed window). The room was tired, a bit grubby ( stains on the bed spreads, carpet seen better days etc). The bathroom had a few little bottles of shampoo etc, but really needed ripping out, toilet old and stained, door rotten ....all just a bit sad. Cobwebs around the curtains. It had the usual small kettle, tea, coffee, biscuits, bottle water...all nice. The breakfast was ok, self service, so the scrambled eggs are never that fresh, but plenty of it, and a really good choice of fresh and tinned fruits which I like. The staff are excellent, very helpful, the waiter at breakfast worked really hard as the room was full with all the wedding guests. So, beautiful setting, excellent for a wedding, brilliant staff....but rooms seriously need upgrading.

"Somewhat disappointed"

3
17/05/2018

This is the 3rd time I have stayed at this hotel. The location of the hotel is absolutely lovely and the staff are delightful as usual. The last 2 times I have stayed here, the rooms have been great. The first time was in an annex building and the second time was in the courtyard. However this time I have been given a dark, small and pokey room upstairs in the main building. I shall ensure that I get one of the better rooms next time as I would certainly not choose to stay at this hotel if this was the only room available and I cannot recommend it on the basis of my current stay.

"Break "

5
14/05/2018

It's are first time to hotel and what a lovely hotel. We stayed in the courtyard room which was lovely. Basic but had everything we needed. We loved the hotel the staff was great and helpful specially the restaurant and bar manager Adrian he couldn't be anymore helpful to us. We had a dog and felt absolutely looked after. The food nice in the bar and restaurant. The hotel view looking over the lake is breathtaking we shall be going back on a regular basis as we think we have found are perfect location with are dog.

"Lakeside Lodge chill out"

5
14/05/2018

We intended to book this for our anniversary anyway but were delighted to discover the hotel is included in the Tesco club card scheme. I had read on Trip Advisor that the lodge we booked had a view partially obscured by a tree, so I asked to pay to upgrade to the bridal suite. There was a wedding fayre going on so the room wasn't available at check in time. The receptionist checked with someone and very kindly gave us a free upgrade. We partook of a bar lunch of sandwiches, full English breakfast and a 3 course dinner, all of which were well presented and very enjoyable. We dined in the orangery and were given a lake view time decorated with flowers and petals and a dessert plate was decorated with the words happy anniversary, a nice touch. The lodges are literally next to the lake, accessible through a gate for a walk round Rutland water. Parking and reception were just a few3 steps away from the room. Not suitable for anyone with difficulties as the lodge is up a flight of stairs. It is spacious, has ample wardrobe space, a large, comfy bed, table and chairs, 2 balconies with stunning lake views, including Normanton church - you can sit out at the table and chairs. The bathroom had a separate shower cubicle and a very large spa bath which was very relaxing. The staff were all very attentive and friendly. Special mention to the receptionist who checked us in, she gave us a lovely, warm welcome and was very friendly and helpful, exceptional customer service skills, thank you, Noella. We will definitely be back for more of this delightful place.

"Splendid Location"

4
12/05/2018

A lovely hotel in a splendid location on the side of Rutland Water. We stayed at this hotel because it is pet friendly. The room we had was on the ground floor in an annex a few yards from the main building. It was quiet with lovely views over the lake. The room was very spacious and the bathroom was equipped with a jaccuzi bath with an overhead shower. The bar area was an ideal place to relax with a beer and bar snack. I was a little disappointed with the breakfast which is why I have rated this hotel very good instead of excellent. Oh forgot to mention the beer garden at the back of the hotel greet for a drink on a hot day.

"A wonderful location: highly recommended."

5
01/05/2018

I've stayed here several times now. This hotel has a wonderful location right on the banks of Rutland Water, and the views from the grounds and from the restaurant windows are fabulous. Rooms vary between interior luxurious rooms to stableyard and outbuilding rooms which are perfectly functional but less glam. Wi-Fi is good everywhere, staff are lovely, there's a well-stocked bar and very good, cooked-to-order, breakfasts. Highly recommended.

"Fantastic location"

5
24/04/2018

Enjoyed another great stay at this delightful hotel, waterside location on Rutland Water is the big draw, I was working locally and used the hotel as a base which I could combine cycling and running, Parkrun is held Saturdays from the rear of the hotel along the water and over the Dam so pack your runners, rooms around the courtyard are spacious clean and modern with easy access to car park, bar is nothing special and usually quiet, meals are either fine dining or bar served, staff are welcoming and friendly, never yet come away disappointed, perfect for couples.

"Just the break I needed!"

5
09/04/2018

I'm so pleased I have now discovered Normanton Park Hotel. The location is beautiful and we felt so at home and relaxed here. Our room was nothing short of perfect. Everything we needed and Very clean! We had a great view of Rutland water which is a stone's throw away from the hotel. I couldn't fault Suze and her team who went above and beyond making sure our stay was everything it should of been, special thanks to Serge, Callin and Lorent for looking after us too. The food was delicious and being able to sit gazing out at that view made it even better. Whilst staying at the hotel I found out that it Is dog friendly too so I'm now planning my next trip back here with my dog next month and I cannot wait. If the weather is on your side too then you will definitely not be disappointed

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Elaine Thank you for taking the time to post the above lovely review - We ,at Normanton Park ,take a lot of pride in our customer service and im so glad we met and exceeded your expectations - the setting here is indeed superb with Rutland Water on our doorstep - literally - we look forward to welcoming you and your canine companion back in the near future . Kind Regards Sven Nel

"Great staff but no investment"

3
06/04/2018

If ever there was a hotel that seems to be surviving thanks to the tenacity and loyalty of its staff rather than the investment by its owners it's this one. This was our fourth visit over the last couple of years and we only return because of its idyllic location overlooking Rutland Water and because of the efforts of the people who work there. Our recollection is that we've now stayed in three of the flagship rooms / suites on the mezzanine level overlooking the lake. The views outside are sumptuous but look over your shoulder and what you see in the room is an eclectic mix of tat against a backdrop of electrics that that seem to be all over the place. For example, the kettle has to be connected by a short flex to a gang outlet near the skirting board and there are wiring ducts all over the opposite wall. The furniture is old, scuffed, damaged and basically shoddy and has not changed since we first visited when it was already well past its sell by date. It's such a shame and is a missed opportunity because the location is so good; it's almost as if the owners are happy to carry on trading on the basis of one-off visits. On the other side of the coin, the breakfast was superb and moving the evening restaurant location from the dim and dark recesses of the rear of the hotel to the conservatory was a good move. Not so good was the idea of sharing the restricted bar area with large, slobbering dogs. However that's not unique nowadays and seems to be a position that most hotels seem to have backed themselves into.

Sven N, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Tingvorl Thank for the constructive feedback - the above comments have been forwarded to the owners of the property Kind Regards as always

"perfect location"

5
03/04/2018

if you want peace and quiet with a morning view to die for , this is the place . grounds are fantastic . on top of this the food is very good but not cheap . this is my 5th visit and it wont be my last .

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Neil Thank you for the above comments on the Hotel and its stunning location - As you say the views are to die for and we look forward to welcoming you back to this lovely part of the country. Kind Regards as Always Sven Nel General Manager

"Exemplar Service"

4
03/04/2018

Idyllic setting, very pretty, well maintained garden with pedestrian gate entry straight onto Rutland Water. Especially enjoyed eating breakfast in the conservatory overlooking Rutland Water. Stayed in family courtyard room accompanied by my dog.Was able to park with ease right outside accommodation. The room was very spacious, could do with a tidy decor wise, however, it was generally clean and smelt very fresh. The staff were all very welcoming, excellent communicators and the service we received was highly professional with a "nothing was too much trouble" attitude extended to their guests. Cannot fault any staff member but Suzie, one of the supervisors, did go one step beyond in providing treats for my dog, an Easter egg for me and a surprise cream tea for my partner - it is these little things that go a long way, allow me to talk about the hotel in a highly recommending manner and to ensure that we will definitely return. The food, especially breakfast, was excellent, food served between 10am to 10pm with sandwiches available 24hrs. Was not massively keen on the wine selection but this is potentially personal preference not the quality. We did have a couple of issues during our stay but these were sorted very quickly by staff; the receptionist on the initial night of our stay, contacted me several times to ensure our problem of luke warm water was rectified and to check if we needed anything else. We will definitely return very soon as this was the sort of break where you can park up and not really move the car again for a couple of days if you so wish.

"Easter Sunday Lunch"

5
02/04/2018

Six of us booked in for 3 course Easter Sunday lunch and it was lovely. We were seated in the conservatory overlooking Rutland Water, beautiful. The staff were very efficient and friendly and the whole meal was delicious. We found it great value for money (although one of our party was still hungry but he's a big eater!). We had a lovely afternoon and a lot of fun. Looking forward to our next visit.

"Pity about the weather"

4
02/04/2018

This is a typical hotel of the area, great views of Rutland Water and good routes for walks, cycle rides etc. The hotel itself is a converted manor house with rooms in-situ and also in an annex in the grounds. We were in well-appointed rooms in the annex with great views of the lake - all the usual facilities (including a whirlpool bath). However, the sound insulation was very poor (we did report this to reception); when the room above us was occupied, we could hear every step as people walked around the room and the running water into the sink and the bath could be clearly heard. It also meant that because the weather was very poor, care was needed to avoid the mud and puddles between the annex and the main building. The breakfast was a buffet, but other items (such as fried or poached eggs) were available on request. There was a good choice of food at dinner and it was well cooked and presented. The bar menu was also good. The hotel has a policy of allowing dogs in the bar and one of the dining rooms; there is another dining room where dogs are not allowed, but if that is full, people need to use the dining room where there may be dogs. The staff were welcoming, friendly and helpful

"Very comfortable "

5
27/03/2018

We decided to have a night away and found this place and I can thoroughly recommend it. We had a superior room with jacuzzi over looking Rutland water, see photo, and it was a lovely room, very comfortable. We had dinner there as part of our deal and that too was very nice as was breakfast. The staff were very polite and helpful and the hotel had a nice relaxing feel. We had a lovely stay and look forward to going back at some point.

"Weekend stopover"

4
26/03/2018

Was visiting family in the area and stayed here on my own. Was very comfortable with friendly helpful staff. Lovely location with direct access to lake. Good view from my room over Rutland water. Quiet and relaxing.

"Nice location but some aspects not up to Best Western Standard"

3
25/03/2018

Booked a superiour double room but got a tiny room in the lodge building (Manton Room). Room little bigger than the double bed. Old fashioned electric wall heater in room. Bathroom facilities didn't work (spa bath for example). Restarant food and breakfast very nice and staff mostly attentive to needs. Location is fantastic but the room I was in seemed tired and cramped. Friend stayed in main hotel and he informed me his room was really nice (and he didnt book a superior room)

"Fabulous Afternoon Tea with Prosecco!"

5
24/03/2018

We are just back from having afternoon tea with prosecco at the Normanton Park Hotel. It was fabulous! The selection was great and most importantly it was really fresh. It tasted delicious. The scones were still warm! In addition, the view from the area where we had our afternoon tea was stunning - overlooking Rutland Water. Would highly recommend.

"Loved every minute of it.."

5
18/03/2018

Stayed for one night only.. From the time we arrived to the time we left we were so impressed by the politeness of all the staff..It was an absolute delight to be there... We were upgraded to family room which had a double and a single in..A good size tv a built in hairdryer,iron and ironing board..Shower and a bath..Tea/coffee making facilities..Faultless..A 5 minute walk into the garden will lead you to Rutland Water and a lovely walk if want to..Have a look at the church a little magical gem.. Again a massive thank you to all the staff who never stopped smiling it was a pleasure...

"What wonderful service and friendly staff"

5
17/03/2018

Visited here today and cannot praise the staff enough for their excellent customer service. Warm,friendly and lovely hotel. Suzie the supervisor was very helpful. We arrived as a large family with five children and the hospitality was excellent.

"Sven and Suzie are stars"

5
17/03/2018

I had the pleasure of attending the hotel 17/3/18 where the staff at the hotel accommodated me and some Cadets from East Leicester who were doing a gruelling walk around the lake when the Weather was bitterly cold. The Cadets were raising money for A local charity The Treble 1 Trust. Suzie and her staff were amazing. They'd welcomed us in on this cold day and provided warm drinks. We cannot thank them enough for all the hard work and contribution to the welfare of the Cadets. Once again, thank you to Best Western at Normanton, Rutland. Thank you to Sven as well who was also brilliant,

"Paying for the location, not the hotel... "

3
11/03/2018

Firstly, the staff and location were excellent. The room was tired. Frayed net curtains, water damaged ceiling, electric heating was extremely high or off, the paint is tired, the bathroom was poor - shower weak due to fittings leaking and a bizarre Japanese electric bidet that didn't work and just looked cheap. The cups had huge chips missing from them. It was a £30 room at best. Breakfast was OK (apart from a dirty glass with lipstick on it) but nothing special. The location is wonderful and the building is beautiful but the rooms are in a poor state of decor. As another review stated, 5* prices for a 2* hotel.

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. We like to solve these issues as soon as possible and be given the chance to rectify the problems. If you could please contact me direct on [email protected]

"Great hotel"

5
11/03/2018

What a lovely hotel, taking my mum away for mothers day and we are that impressed have invited family over to have lunch here to, we have a lake view room which has a exellent view , room is large, comfortable and very clean

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. I am pleased to hear you and your Mum had a great stay with us to celebrate mothers day and have decided to return with your family, We look forward to welcoming you and your family back soon.

"one night stay"

5
09/03/2018

great location on the banks of the lake, stunning views, nice looking hotel. our room was clean and tidy albeit a tad small for 2 adults and full sized german shepard! the staff were friendly helpful and welcoming even the ones that were freeked out by the dog! the food was excellent evening meal and breakfast. all in all had a good stay nice to find somewhere nice we can take the dog.

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. I am pleased to hear you had an enjoyable stay with us and took full advantage of our location and enjoyed our freshly prepared food by the chefs. Please call us directly upon your next booking and we will make sure you are allocated a larger room. Also, we now have special treats for our Dogs that i am sure your lovely German Shepard would enjoy! We look forward to welcoming you and your dog back soon.

"A couple of days rest."

4
03/03/2018

Excellent start to break at reception, when our booking had been put down for the next day, but sorted out by receptionist. We were put into a very good room with views of wildlife and water. We eat on both nights at the restaurant, the food and wine were excellent. The bar was also good with great choice. Will return in the warmer weather.

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. I am pleased to hear you had a wonderful stay with us and enjoyed our beautiful location along with evening meals both nights. I will be sure to pass your kind comments onto the team, We look forward to welcoming you back in the warmer weather where you can enjoy a refreshing drink in front of the water.

"Terrible service, poor standards"

1
28/02/2018

I visited this hotel in January and was incredibly disappointed with the service and the overall standard of the hotel. Starting with fag ends and rubbish in the gardens and more stray cats than I care to count, the initial impression was not good, and to be honest was reinforced when i walked into the front door to a very outdated reception complete with portable coat rail (the sort you expect to see in a teenagers bedroom rather than a 3 star country retreat). The decor is old fashioned, the staff are miserable and clearly don't want to be there. The building clearly needs a lot of work - the general cleanliness was awful- dead flies everywhere, dust and grime on every available surface. Beer tasted like they hadn't cleaned their lines in months and was extortionate - I don't mind paying over the odds for a pint but not in a dirty warm glass with a 15 minute wait to be served. Redeeming feature? It's by he water and the views are fantastic- my advice? Stay somewhere else and Best Western please look more closely at the hotels in your portfolio, this one is a real disappointment.

"Couple's retreat."

5
25/02/2018

Just got back and what a treat! Bottle of prosecco waiting for us on ice.Lovely, friendly staff. A gorgeous room and good food. Great view of the reservoir which is accessible by a well lit path at night. (we went to watch the sunset) Will most definitely be returning.thanks for having us.

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review, I am very pleased to hear that you had a wonderful stay and used our fantastic location to its advantage. The staff pride themselves on giving excellent service and making sure every guest has a unforgettable experience.. I will be sure to pass your kind comments onto the team. We look forward to welcoming you back very soon.

"Very beautiful and relaxing "

5
20/02/2018

We went to Rutland with our kids on our last half term holidays. Hotel is beautiful, staff very welcoming and friendly, all of them and specially a manager-Sven wanted to make sure we are comfortable. It's a quiet place with gorgeous scenery. We couldn't make most of it because of the weather but will definitely come back.

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. I am glad to hear that you had such an ejoyable stay with us and enjoyed our fantastic location and grounds. I will be sure to pass your kind comments onto all of the staff. We hope to welcome you back with better weather very soon,

"Good value with Wowcher offer"

4
19/02/2018

We recently stayed here for a romantic break away, using a Wowcher voucher. Overall we felt our stay was good value for money and the location is lovely. We were upgraded to a lake view lodge, which was basic and clean with a few luxury features such as jets in the bath and a bee-day on the toilet. Breakfast was fabulous and faultless. Although I enjoyed my evening meal, we felt the menu was very limited and overpriced, my husband ordered steak (only sirloin was an option) and we paid the same price we usually pay for fillet in similar standard accommodation. Prosecco is also overpriced at £28 a bottle. Unfortunately some areas of the hotel let it down, particularly lots of dead flies in the conservatory/on the blinds and bodged maintenance jobs/loose wires/patches of plaster etc. Taking everything into consideration we would return using a similar offer!

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for taking time to leave a review, I am glad you had an enjoyable stay with us and found our food and grounds enjoyable. I am sorry you found some issues please contact me directly at [email protected] and i will be happy to discus this further with you. We hope to welcome you back again very soon.

"Remembering Samantha and Dad"

5
07/02/2018

This trip was planned to remember the passing of Louise's daughter 42 years ago and to remember Dad, who's ashes were scattered last June on Rutland Water where often fished. We stayed at the Best Western Normanton Park Hotel. What a wonderful use of an old stable block in a location so pleasing to the eye. The room was perfect with a view across the water. The staff were helpful and pleasant. The food was very good with a nice choice of meals for breakfast and evening meal. We managed a walk to Edith Western one day and to Empingham on the second day. All in all a wonderful break.

Sven N, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. I am sorry to hear of the passing of your family members. I am pleased you chose Normanton Park to spend time to remember your loved ones. It is great to hear you took full advantage of our fabulous views and surroundings. I will be sure to pass your kind comments on to the team to ensure all guests have a memorable experience with us. We hope to welcome you back very soon.

"Afternoon Tea"

5
04/02/2018

Very pleasant polite staff, beautiful conservatory area with a fabulous view out over Rutland Water. The food was delicious, fresh and homemade. Large pot of teafinger sandwiches, a selection of cake and a delicious fruit scone with strawberry jam and clotted cream. Would recommend.

"Extra charges already!"

1
27/01/2018

Not sure if this is allowed, we have just booked this to attend a wedding in May. Already annoyed with them. The wedding is at 1 pm, hotel check in is 2pm. Would very much to arrive in time to change in our room, but is a £10per hour early arrival fee. I had to book the hotel direct, as a block booking had been made for the wedding,so unable to use websites. They have a prime rate telephone number, with long delays and menus. The phones have cost me £10.59!!! Beginning to think should have stayed elsewhere, looking at other reviews of people attending whether.

"Wonderful Staff"

5
06/01/2018

The hotel is on the shore of Rutland Water and less than 8 miles from both Oakham and Stamford. The building was once part of a grand manor house and park. We enjoyed a 3 night Christmas break which we felt was excellent value. The hotel has a cosy bar/lounge area with a log fire (in winter) and an attractive restaurant where the food served was both delicious and plentiful. For the more formal meals during our stay we were accommodated in the conservatory with wonderful views over Rutland Water. Our room was clean, warm and comfortable if somewhat cozy yet reasonably well appointed with tv, tea/coffee making facilities, hairdryer, iron and ironing board. Although there was plenty of wardrobe hanging space, there was little drawer space and those we did have were rather small. Like many British hotels the rooms are looking a little tired. The lake view rooms are more spacious. Wi-fi was available throughout the hotel and there is free parking. However, the hotel's biggest asset is their staff - we have nothing but praise for them and they certainly made our stay memorable. From the receptionist who greeted us on our arrival to the waiters who not only waited at table but also served in the bar and seemed to be on duty all day, nothing was too much for them. They always appeared happy in what they were doing and always had a friendly word. The same goes for the kitchen and house-keeping staff who offered a pleasant greeting when you passed them. It's situation on the shores of the lake is ideal for pleasant flat walks (or gentle runs) to get rid of some of the calories.

Normanton P, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, I am delighted to hear you had a great stay with us and found our hotel comfortable and cozy, The staff work hard to ensure that all our guests have a memorable stay and attend to any needs. I am glad you found our facilities suited you well and had everything you needed on hand. I will be sure to pass your valued compliments on to my team and we hope to welcome you back very soon. Sven Nel General Manager

"Beautiful location"

5
01/01/2018

Enjoyed a one night stay, Stamford room overlooking Rutland Water. Spacious accommodation and well furnished public areas, some with log fires. Pleasant bar and delightful restaurant with vaulted roof, exposed brickwork and multi level seating areas. Good location for exploring Oakham and the surrounding area, hotel is set in pleasant grounds and is just 200 metres from Rutland water.

Normanton P, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. I am thrilled you had a great stay with us and found our location pleasant. My team dedicate themselves to make sure every guest has a comfortable and enjoyable experience. I will pass your valued comments on and we hope to welcome you back again very soon. Sven Nel General Manager

"Christmas Break"

5
30/12/2017

We thoroughly enjoyed our 3 night Christmas Break . The food was excellent & the staff were lovely, friendly & accommodating. Lovely views & direct access to Rutland water footpath were an added bonus. Our room was comfortable but is due an update.

Normanton P, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. I am delighted to hear you had great stay with us and found our location an added bonus. Our rooms are currently undergoing an upgrade program but I am glad you found the accommodation comfortable. I will make sure I pass your valued compliments onto the staff We look forward to welcoming you back very soon. Sven Nel General Manager

"Roaring fire ?? "

4
25/12/2017

Staying at nearby cottage and wandered in a couple of nights for a nightcap around the fire and also one night for dinner. Thoroughly enjoyed it all. Beautiful huge roaring fire with a glass of red. Certainly enjoyed our visit. Lovely property to just wander around.

Normanton P, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest, Thank you for leaving your review. I am thrilled you enjoyed your visits to us and made the most of our fire and fantastic location. If you are coming back to the area please contact our reception direct and we will be happy to assist you with any bookings or enquiries. Sven Nel General Manager

"Good value, good location"

4
30/11/2017

My wife booked this hotel and, being a Best Western, I didn't have very high expectations. However, the location is delightful and the staff were very nice. The batteries had run out on the remote control so the TV didn't work but they fixed it pretty quickly. The menu was really poor but I did manage to find one main and one pudding to order. We ordered room service and it was both quick and hot - well done. I would definitely consider staying again.

Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Ian W Thank you for your review & Feedback. I'm sorry to read that the batteries had died in your remote control but pleased to read they were replaced promptly. Again I'm disappointed to read that you thought the menu was of poor quality, but happy to read that you managed to find something on the menu that you could eat during your stay. Yours sincerely Daniel Hillman-McDonald Deputy General Manager

"Worried about the kittens!!"

4
21/11/2017

The hotel very kindly gave us an upgrade and we enjoyed a very nice room with Jacuzzi overlooking the lake. The views are fabulous from this excellent location beside Rutland water, and the breakfast very good .....but there was a colony of kittens huddled outside in the cold which the staff told us they were not allowed to feed, and we were really worried about them! Hopefully calls to the Cats Protection league or Rutland council will persuade the owners to get their neutering organised and maybe give them a shelter or something, I am sure other guests will be distressed seeing them living without food or shelter in the winter.

Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Rax J Thank you for your review and feedback. It was our pleasure to give you a complementary upgrade, we try to do this were possible for our guest, when we have Lakeview rooms available as the views are Beautiful. Yours sincerely Daniel Hillman-McDonald Deputy General Manager

"Wedding venue"

3
12/11/2017

3 stars is generous I think. Was a good wedding made so by the people there. What let it down dramatically was the bar and in particular 2 of the bar staff! It baffles me when a hotel runs out of a certain beer when they know a wedding is taking place! I don't understand how this happens it's just bad business and a lack of caring. Darius I think his name was, wow what a rude and uninterested member of staff, couldn't have cared less that there was a queue for the bar, his attitude was very much I have to be here but I really can't be bothered! Had a nice evening, the venue itself is a lovely setting but such a shame it was ket down.

Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Trippeg Thank you for your review and feedback. I am really sorry to have to read your review on Trip Advisor, and I can only apologize about the member of staff concerned. However I am pleased to read you didn't let this dampen your evening at the wedding you were attending and found the hotel to be in a lovely setting. Yours sincerely Daniel Hillman-McDonald Deputy General Manager [email protected]

"excellent stay"

5
09/11/2017

Good stay at a lovely historic hotel in a lovely location, right next to the beautiful lake. Good breakfast and evening meal was had. Staff were very professional and helpful. I will stay again, when working in the area.

Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Peter S Thank you for your review and feedback. I'm so pleased to read you enjoyed your stay with us at Normanton Park Hotel, and the views from the hotel over Rutland Water. We look forward to welcoming you back in the near future. Yours sincerely Daniel Hillman-McDonald Deputy General Manager

"Two night stay for a wedding"

2
08/11/2017

As previously written, this hotel is in a beautiful position right beside Rutland Water. The wedding reception was beautifully set and the meal was really nice. But our room was terrible - probably the worst we have had. I did complain to the manager and got a reduction. We were in room 6 - a basic room but very small - you couldn't pass each other and half of the room had a sloping ceiling in the roof - so beware of bumping your head. Roller blind had black mildew spots on it and net curtains were ripped along the bottom. Windowsill was dirty and had dead flies on it. The shower cubicle had black patches of mildew all over it. There was no fan in there and only a roof window to let air in which we had to close because we had several spiders come in - one in a large web above the window. I wouldn't get into bed until my husband had got up on a chair to get them down. But worse still was when I pulled the duvet back and there was a stain on the sheet. How the cleaner hadn't seen it I don't know. It wasn't bodily fluids - looked like a stain from the laundry!!! The hotel was full for the wedding so we had no choice to stay put. I couldn't bear to tell the wedding couple about it as I didn't want to spoil their day. If you stay at this hotel it will be worth paying more for a better room. We also found the breakfast wasn't very good - sausages hardly cooked, not brown and the same with the bacon, white fat and no sign of browning. Hotel has a new manager so hopefully she will bring this hotel up to scratch.

Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Smokey15-11 Thank you for your review & feedback. I am really disappointed to read your review this evening, and I will be raising the problems / issues with the relevant heads of departments at our next Heads of Department Meeting. Once again I Apologize on behalf of Normanton Park Hotel as this is not the type of Guest experience I expect for any guests. Yours sincerely Daniel Hillman-McDonald Deputy General Manger Email: [email protected]

"‘A Great Experience'"

5
08/11/2017

I stayed for one night midweek, arrived late but I was given a warm and friendly welcome upon at reception. Spacious room that had recently been decorated and the heating was on which was a nice touch. Good breakfast in the conservatory, which is a particularly pleasant place to start your day as it overlooks Rutland reservoir. Nice place, great service throughout, definitely my hotel of choice when I an next in Leicestershire.

"Great setting, friendly staff"

4
07/11/2017

Spent two nights here, attended a family wedding and stayed an extra night. Wedding day and evening do was superb, well organised and a suitable setting for a very happy occasion. Our extra day was spent enjoying the beautiful setting, by hired tandem!!! Just wanted to say the staff were outstanding, especially Darius the bartender/waiter and Daniel, the assistant manager who was happy to recommend a really good place to eat and went out of his way to make us reservations. The hotel is dog friendly and is in a beautiful setting. We will definitely return.

"Wonderful Wedding"

5
06/11/2017

Stayed at this hotel last week for my step daughters wedding. What a beautiful setting next to the lake. The hotel and all its staff were very helpful and friendly. The room was nice and the breakfasts were good. The food provided for the wedding was very nice and I am sure anyone planning their wedding at this hotel would not be disappointed.

"Wedding at Normanton Park Hotel"

5
30/10/2017

Fantastic location and excellent staff. The food at the wedding was hot, very tasty, and delivered as though you were in a five star restaurant. And, I felt really full, as though I had a great meal afterwards. Each course was excellent. Breakfast was equally as good - the scrambled egg was probably one of the best I have tasted. The staff were excellent, polite, attentive and very helpful. Rooms were good. Overall, would thoroughly recommend it, for either a break or a wedding - it is a fantastic location

"Wedding "

5
30/10/2017

We got married on Saturday 28th October 2017.. We just wanted to say how perfect our day was. We got married at the church then had our wedding reception at the hotel.. The staff were amazing especially Anna and Daniel hilman-McDonald very attentive and nothing was too much for them to sort out.. The food was very tasty and all our guests complimented us on the food, service and venue.. The views across the water with the sun shining too was lovely.. perfect t location.. Thank you Sarah

"Ideal location for lunching with friends!"

4
25/10/2017

Booked a table to meet friends for lunch. The staff were great, the meal very good and the view was stunning. We were not rushed by the staff, but left to enjoy the company and the location. Can't believe we haven't used this hotel before. Already booked to go back!

Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Sue Thank you for your Review. I'm really pleased to hear you enjoyed your Lunch and was able to relax and enjoy Lunch along with the views of Rutland water. We look forward to welcoming back to Normanton Park hotel in the future.

"Amazing place, setting and people"

5
25/10/2017

We got married just over a year ago at the lovely venue of Normanton Church on Rutland Water; our reception was then held at the Normanton Park Hotel just a short walk away - I can safely say it was one of the best decisions we made; we just love the place and the people at the hotel. The day itself was amazing; a sunny autumnal day in October 2016 in this unique of settings - the food was excellent (sticky toffee pudding is worth tasting), they were organised, put us at ease and created a great atmosphere and ultimately a day to treasure. They just went with the flow and adapted on the day to take all our stress away. The location being so near the church meant guests parked up in the morning and did not move the cars until the following day; with nearly all of the guests stopping at the hotel everyone could relax and enjoy the day. 1 year on we recently visited again for our anniversary and all the memories of our wonderful day came back. We booked the wedding suite, an evening meal and breakfast as a package - all of which are highly recommended. The wedding suite has a large Jacuzzi bath and a great view; the food was again top notch (did I mention the sticky toffee pudding is immense) and the setting for the hotel is still amazing. It was also great to catch up with Daniel and Wayne at the venue to reminisce about the day; I can't speak highly enough of them both - they made our wedding day feel special and despite the volume of weddings that they've done over the years they both still remembered us and some of the intricate details of our own wedding. We enjoyed a long catch up chat with them both and look forward to seeing them, the hotel and of course the church in the future. Our only regret was that we couldn't stay longer due to another wedding booking the place up;darn it for being so popular. We plan to come back every year from now on to celebrate what was an exceptional day. We would thoroughly recommend the place for weddings, afternoon tea, a weekend away, just a meal out or any day of the week.......

Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Jonny Thank you for your review on Normanton Park Hotel, It was a really pleasure to plan your wedding with you and manage your special day. it was also very nice to welcome you both back to the hotel as Husband & Wife on your 1st Wedding Anniversary. Yours sincerely Daniel Hillman-McDonald Deputy General Manager

"Fantastic wedding venue "

5
20/10/2017

Everything went like clockwork at a friends wedding this week. Staff were lovely. Food was great. Location stunning I the conservatory overlooking Rutland Water. Every where clean and tidy. Rooms at an excellent rate too. A short walk to Normanton Church if that's where your wedding is.

Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Dear Spike Thank you for your feed back and review. I'm so pleased to read your positive feedback on the Hotel. Kind Regard Daniel Hillman-McDonald Deputy General Manager

"5 star Service, wonderful hospitality "

5
19/10/2017

Our room Brooke was fabulous for two adults and a 13 year old having a proper third bed, the bathroom smelt of cleaning products - wonderful I like that. From the warm welcome of Daniel on reception and his other staff what a fabulous place. I felt the adage ‘customer is king' was alive and well here. Plus our Frenchie was welcomed whole heartedly. We will be back. Please keep doing what you are doing and thank you!

"Lovely location, friendly staff, average food"

3
15/10/2017

We stopped off to eat here as we walked around Rutland Water. The setting was lovely and we ate outside as it was unseasonably warm for October. A small but we'll maintained children's play area occupied the kids and the view was great. Staff were perfectly friendly but food was of disappointing quality, although well presented. Tasteless omlette, poor quality calves liver and average quality kids options (at best!). Enjoyed the stop but wouldn't go back for the food.

"Tired Hotel"

3
13/10/2017

We have just returned from a couple of nights in a Superior room at this hotel. The first room that we were offered was not to our liking. The room was cramped, the lampshades did not fit properly and the TV was askew. Poor housekeeping. The second room was an improvement although there was only a hand shower to the bath it wasn't an issue. Lovely views that were spoilt by a dingy net curtain that was there to hide the poor paintwork to the french windows. The bed headboard was marked by peoples heads resting on it and damage was repaired by what appeared to be correction fluid. There were two hard-backed chairs and only the bed offering comfort. Very limited space to hang clothes. The room was in need of a complete makeover and certainly not worth the money. The evening meal was delicious and all of the staff were very helpful and friendly. Breakfast was basic. Toast was only done on one side on our first visit. Scrambled egg was on the menu but if you wanted unscrambled (omelette) you paid extra.

"Stayed for an evening following a wedding"

4
11/10/2017

Attended a wedding at the nearby church on the lake with the wedding reception taking place in the function room at this hotel, so this was a good choice to stop for the evening. We stopped in the annex just across from the main entrance. Some of the public areas were looking a bit tired but it was clean and we enjoyed our stay. Our room was fine with a comfortable bed. The breakfast in the morning was self-service and was good.

"Conference / Training visit"

5
04/10/2017

I organise 1 or 2 events a year for 20+ people and this has been the best yet. Venue is attractive and well maintained, rooms are comfortable and clean, food is great or as Charlie said “the best chips ever” , that was our teenagers response, the full menu kept the other 20 equally happy. The staff friendly and helpful allowing me to run my event without issue, perfect wedding venue. Will I be going back? Absolutely

"Stop for a cuppa"

4
16/09/2017

The hotel makes a great stop off for a cuppa and cake when taking a walk / cycle around the lake. Quick efficient friendly service - lovely outdoor gardens with views of the lake. Inside reception requires tlc...mostly older guests. Seemed set up for weddings. Lovely location. Very friendly staff.

"Good location"

3
13/09/2017

All staff very friendley and helpful. Hotel in general need some care and attention. Rooms need a little more attention to cleaning but daddy long legs come out at night and do a lot of the dust and cobwebs. Menu not to our taste but the food we had was good. Breakfast on last day was stone cold.

"Overnight stay "

3
10/09/2017

We stayed for one night in the building opposite the main hotel. The location of this hotel is lovely, right on Rutland Water! The hotel is nice but is in need of some TLC, the first thing I noticed was how dirty the main reception door handle was ! The room was ok, again could do with some modernisation, lamp shades were cracked, marked ceilings and walls. The staff were all excellent and friendly. The breakfast was good as well. Plenty of car parking but bring some comfortable walking shoes to make the most of this location!

"3* hotel. 5* price. 2*experience."

3
10/09/2017

Normanton Park Hotel is situated in the most beautiful place and this is really its only redeeming quality. The hotel is ridiculously priced for what you actually get. A basic hotel with basic facilities however paying £100 a night you expect a little more. I stayed two nights, one of them in a family room. This included a pull out sofa bed in a pretty ramshackle room. No hairdryer, no iron and questionable cleaning standards. The second room I had wasn't too bad but very basic, yet again not worth more than £30. Breakfast is included but don't expect anything overly special. 3* Hotel. 5* Price. 2*experience.

"Intensely peaceful setting"

5
08/09/2017

Glorious setting on the banks of Rutland water made for a relaxing 2 day stay. The service was as expected from a Best Western hotel namely friendly and very efficient. Breakfast in the pavilion overlooking the water was very good the evening meals exceptional. The room was spacious but suffered from a lack of natural light.

"Bridal Suite is VERY tacky - be warned"

3
04/09/2017

Booked in here for a weekend break at Rutland Water. Great location. We decided to push the boat out (excuse the pun) and take the Bridal Suite on special of £150 per night (normally "from" £180 pn) Tacky, tacky, tacky!!! Wardrobe was locked and couldn't be opened, so we had to hang our clothes on the curtain rail. Jacuzzi only the bottom (excuse yet another pun) jets worked. Wallpaper peeling off walls - although this was generally in line with the rest of the decorating quality, Big four poster bed that would have been nice if it had drapes and was finished properly. The whole room was done in a shabby chic style that looked as if a team of receptionists had done it themselves one quiet weekend. Phone didn't work. Breakfast - Not buffet and they ran out of Lincolnshire sausages several days before.... Now how can you excuse that? I offered to run down to the local shop and get them some. Staff - good receptionists. Management (when challenged to put right faults in room just shrugged their shoulders and said sorry, but there was nothing they could do to improve our lot (We had the best room in the place already!!!) What wasn't dated, was shabbily done-up, and I mean Shabbily with a capital S. Shame. Whole place let down by it. Better on the outside

"They're missing a trick ...."

3
28/08/2017

We popped in for afternoon tea on our walk round the lake. It was bank holiday Monday so we expected it to be busy, and it was. However, they only had minimal staffing, who ran around trying to cope with the influx of customers. They could have serviced twice the customers had they have staffed-up for the number of visitors .... they knew it was going to be a hot sunny day with lots of people wanting drinks, teas ice cream, so why not prepare properly? Anyway, what we had was nice and service was okay, considering the above.

"Very noisy, out of date and expensive."

2
26/08/2017

Rooms 4,5 and 6 are not made for tall people or those who want some peace. We tried to sleep early (22:15) but all I could hear were the voices of the receptionist and some guests going on in the courtyard for over 20 minutes. I called reception twice to ask him to be quiet but there was no answer from anyone! At 23:00 the staff started moving beer barrels on the concrete....added to this, the couple in the room next door were acting out some kind of midlife porn scenario.... As mentioned elsewhere, the hotel seriously needs updating and redecorating. One look outside the windows onto the roof shows months, if not years, of neglect. The water system is very noisy too, so soundproofing is definitely required throughout. The bar is under stocked and expensive. One water, two beers and some peanuts were £12. Breakfast was reasonable but nothing mind blowing.if you like scrambled eggs, you'll probably be happy. Don't know if they do fried or boiled eggs, but we didn't see any.

"Fits the build but needs some tlc "

3
24/08/2017

It does what is says on the tin as a 3* hotel. The views are great and thus place is worth a visit. The staff here are 5* but the owners need to provide it with some TLC. A lick of paint and some better decor is needed in places. The bar needs a more modern stock for example they need some better gins and mixers. Perhaps even a jd honey ans some single malts would enhance the range. This place is a bit tired but still worth a visit. Great for walkers and the outside types including those that love water sports. The location is quite simply lovely.

"Great hotel with a stunning view"

5
14/08/2017

We really enjoyed our stay in this hotel and our kids loved it. Good value for money and the view from the hotel is priceless.Definitely will be visiting agai.There's a children play area and a very good bar.

"Amazing location, tired hotel"

3
12/08/2017

There's absolutely no doubting that this hotel is perfectly positioned for anyone wishing to stay at Rutland Water with pedestrian access at the end of the garden. The views on the water-facing side of the hotel really are something, especially at dawn and dusk. Unfortunately the room itself was just a little tired and slightly let the experience down for us. The net curtains were pretty grimey and the ironing board wouldn't stay up of it's own accord. We were only staying for one night so just reported our slight niggles on check-out where the staff apologised and assured us they would be seen to. We did not eat at the hotel so cannot comment on that aspect but the restuarant did seem to be bustling the evening we stayed.

"Definitely a hidden gemstone in Rutland's crown"

5
11/08/2017

We stayed at the Best Western Normanton Park Hotel in July (our second stay there) as a small group of seven to celebrate a loved family member's 80th birthday. The Hotel was wonderful as ever with its magnificent lawned location right next to Rutland Water itself and its views out across the lake. What stood out for us this time was the friendliness and helpfulness of all the staff who looked after us really well. After a lovely afternoon tea on arrival, we hired a small function room for the evening's family 80th birthday party where the food was delicious and caringly served which made part and parcel of a great celebration! We very much enjoyed the remaining days of our stay at this delightfully located hotel and.... to be a little figurative for a moment...if the tranquil and beautiful surroundings of Rutland water and the lake itself could be viewed as Rutland's crown, then this shore-side hotel is definitely one of its hidden gemstones. Do visit!

"A small investment could make a big improvement."

2
30/07/2017

My wife and I stayed for one night in early July. The setting of the hotel is delightful. We found the hotel staff very helpful, friendly, and efficient. We had a superior room overlooking the lawns and the reservoir. The room decoration was showing its age, but it was perfectly adequate and the room was clean. We enjoyed a drink from the bar, sitting in the peaceful garden, then went to The Clock restaurant for dinner. The restaurant is very pleasant, with crisp white linen and excellent service. We both enjoyed our choices from the menu. The starters and main courses were well presented, tasty, and filling, and we didn't feel a need for a dessert, instead going for a gently stroll watching sunset over the lake. A very pleasant evening! So why only two stars? The problem we had was the appalling standard of the bed and the bedding in our room. The mattress was rock hard, and the pillows very lumpy. We both experienced one of the most uncomfortable nights we've had in a long time. Had this been a Premier Inn we would have justifiably claimed a refund under their Good Night Guarantee (something we have never actually claimed when staying at an actual Premier Inn). We mentioned this to the staff when checking out, who said no one had ever complained about the beds before. However, a scan through Trip Advisor reviews reveals quite a number of other reviews making this very point about this hotel. New beds and/or mattresses all round would rather costly in one hit, but as an immediate move the hotel should consider investing perhaps £100 or so a room at the earliest opportunity on new high-quality pillows and good thick mattress toppers for all the beds. These would make the rooms so much more comfortable. Without such improvements we could not actually recommend anyone to stay at the Normanton Park Hotel. This is such a pity, as it otherwise has so much going for it.

"Dinner was amazing! "

5
27/07/2017

Great location and views- shame it was a little overcast and raining! Had dinner with a colleague and really enjoyed the food! Comfortable beds! Staff were very friendly and accommodating as we turned up early and couldn't do the outside activities due to the weather!

"Average but amazing views"

3
24/07/2017

Basic hotel but amazing views Rooms need updating Showers do not drain properly Beds very small for a double Towels need replenishing Can hear alot of noise from other rooms and bar etc General cleaning as alot of spiders and webs definitely been there a while

"Great stay "

4
24/07/2017

We stayed for the night at a family wedding the room was good the evening meal breakfast and wedding meal excellent the only disappointment was the mark up on a bottle of Prosecco which was a bit much

"PERFECT hotel for the night before my wedding "

5
13/07/2017

I cannot recommend the normanton park hotel high enough. The hotel itself is beautifully located, well decorated and the staff are extremely helpful and friendly. Throughout my stay the staff went above and beyond to help me with anything I needed, especially when we were rushing around before my wedding ceremony at normanton church. We stayed in the teigh suite overlooking Rutland water which was absolutely devine and worth every penny.

"Stunning location but rooms are very variable"

3
11/07/2017

We have stayed here before for a wedding and had a lovely room with lake view on that occasion. This recent stay was for 2 nights, with a small group, and previous experience led us to upgrade to a lake view room. Unhappily, this time the lake view was largely obliterated by the presence of a sizeable holly tree touching the room's verandah. In response to previous reviewers reporting this as a problem, the hotel has responded that the tree is in adjoining land not in their ownership - this being the case, this room (Manton) should be de-listed as a room with a lake view. This room is also quite small - only space for bedside table and lamp on one side of the bed. No room at all for even one easy chair. Decor too a little tired and bathroom could do with updating - not really what you might expect of a modern Best Western hotel room costing £111 per night. In sharp contrast, one couple in our group had not paid for an upgrade but were awarded a large room with an uninterrupted lake view - so difficult to fathom room allocation policy. Another couple in our group was placed in a dark, depressing room with window too high to see out from - so rooms very variable although price was not. On the plus side the staff were exceptional - nothing was too much trouble and they were cheerful and friendly in the way they went about their work. Location was stunning and peaceful. Food too, although quite expensive, was really good.

"Brilliant service and value for money"

5
05/07/2017

We recently enjoyed a superb family Sunday lunch at Best Western Normanton Park Hotel. Fine linen and views over the lake provide a perfect setting to any occasion. The set menu which offers either 2 or 3 courses is varied and imaginative with ample choice options. 3 courses under £20 is great value for high end cuisine. The food was hot and all 5 of us were served simultaneously. Puddings to die for and a comprehensive wine list. Staff are friendly and the service professional. I booked by phone and my name was remembered. A nice touch. I would recommend you to call and book a lunch. We will look forward to our next meal there.

"Weekend Visit"

5
28/06/2017

Just enjoyed a lovely weekend at The Normanton Park Hotel. Fabulous views/grounds matched by fabulous staff, accommodation, service and food. Really good stay, Can thoroughly recommend for leisure and business.

"Pleasant business stay really gets a 4.5* rating"

4
23/06/2017

This is the 5th or 6th time I've stayed here over 10 years. It's a lovely spot and the hotel is reasonably priced. I opted for a superior room as these have a view of Rutland Water and are slightly larger. The room was conveniently laid out with a coffee table and 2 comfortable chairs which suited my use of a laptop. The bed was reasonably comfortable and the wifi worked well. Breakfast was pretty good and freshly cooked but I had an evening meal elsewhere so can't comment regarding evening food. Why not 5*? Well a couple of minor points, the shower is not thermostatic and so you have to juggle the taps to get a comfortable temperature. On a very hot night, no fans available. The receptionist also forgot to order my newspaper.

"Lovely view and Lunch"

5
23/06/2017

I have visited several times before and stayed in the hotel - all of which have been great experiences. We visited for lunch on probably the hottest weekend of the year! We had a lovely table on the patio with a fabulous view of the Rutland Water. We had burgers and my Mum had the calf's liver all of which were good sized portions and cooked well. The staff were friendly and helpful and I would highly recommend as it made for a lovely family lunch.

"Perfect location"

4
20/06/2017

We recently enjoyed an overnight stay and found the hotel to be a good standard for a three star hotel. However, where they exceed expectations is the location on the banks of Rutland Water. The weather was exceptional and we were able to enjoy drinks in the grounds watching the sunset. Dinner in the restaurant was very good - tasty, well presented food and good service. We were very surprised how quiet the restaurant was - this is a lovely restaurant and should be busy especially on a Saturday night. Overall we loved this hotel and will visit again.

"A tale of two hotels...."

4
14/06/2017

Stayed here recently on business and it couldn't have been more different from the last experience. The staff were friendly, helpful and happy. The food was very nice and the room (downstairs suite) ticked all the boxes. Cycling around the lake in the evenings added to the overall experience, shame about the rain. Well done to all concerned and hope to see you again soon.

"Disappointed"

3
05/06/2017

My Wife and I visited this beautiful hotel located on the edge of the very picturesque Rutland water for an evening meal. The food was ok, though quite pricey, we were however disappointed to find that there was a laptop sitting on the bar providing poor quality music through it's tiny speakers and displaying a football match that only the staff were watching. We found the whole experience spoilt the evening for us and the very important good first impressions were quickly reduced to dissatisfaction...I doubt we'll go again.

"Lovely setting for a hotel"

4
24/05/2017

Lake view rooms are lovely, conservatory lovely room to have breakfast with view of gardens and lake and building is in a lovely setting right next to Rutland Water. The breakfast was good and staff polite and friendly especially Andrew who rectified a problem and really looked after us on our first night. The food in the restaurant was nice, portion size fine for me and friend but husbands found them a bit on the small side, not a huge menu choice but what we had was nice. On the minus side being put in a room with muddy footprints on the tiles to eat our evening meal instead of the restaurant where we were told we would be, a different member of staff (Andrew) to the one that seated us there came and rectified the problem and made sure we were looked after for the rest of the evening, no sleep in the room we were in because of some rather obnoxious people in the next room making a lot of noise shouting about for several hours even after being asked politely to keep it down, to be fair to the hotel this was not their fault. Could not find anyone to tell at the time it was happening but when I told the girl on reception in the morning she apologised and had us moved to another room which was much nicer, a lake view room which I would recommend . It was not good that the muddy footprints in the room that had the tiled floor (and stereo system in it) were not cleaned while we were there and shame the fire wasn't lit !

"Lunch - Rutlander's View"

1
24/05/2017

Receptionist was lovely and welcoming. Special birthday lunch for a friend, so very difficult to complain. The food was atrocious and expensive. The venue needs to up it's game and def find a new chef. In fact not just the chef but waiting stall too. It is of no surprise that the place is empty. But the building has so much potential, and not just as a wedding venue, so such a shame. A venue which I would love to get my hands on and turn around (yes it still isn't too late). Until such time as significant changes are made we won't be returning. Locally there are some wonderful venues around the shores of Rutland Water but unfortunately this isn't one of them. Sorry but Very True

"Saturday Night Break"

3
22/05/2017

Booked to stay the night here for break We had paid for a room with lakeside view was allocated a room in the lakeside lodge which looked nice from the outside the room was the end room upstairs .The room was quite small but had a nice balcony which you could sit out as for the lake view there was a massive tree infront so there was a restricted lakeside view!!! My wife went for a shower it stopped working water stopped no water at all after 10 mins it started again very annoying.On complaining to the manager he was very sorry and offered us a reduction in room rate.The views from outside the hotel was lovely.The reception staff were very pleasant. Had dinner in the hotel the food was nice but expensive and the portions small,breakfast was average but was included in the room price.I have stayed in better Best Western hotels but this only being a 3 star lived up to 3 star rating there is room for a revamp and could obtain 4 star rating as the views are spectacular

"Very Impressed "

4
19/05/2017

We spent a couple of nights here after spotting the hotel on a previous visit to Rutland Water. The hotel is in a lovely location overlooking Rutland Water. We were in the Stamford room which was on the first floor and had double doors looking out over the water. Room was a good size, bed extremely comfortable. Ensuite bathroom with shower over bath. Toiletries provided. Iron and board provided in wardrobe. Tea tray provided. Breakfast was served in the conservatory. Very good and served to order as was tea and coffee. Cereals, fruit juice etc were self serve. We had evening meal in the restaurant and were very impressed with the quality and layout of the food. Enjoyed our stay so much, have just booked to go again.

"Lunch with family"

2
18/05/2017

Had lunch here with family. The restaurant in the conservatory was empty and there was only one member of staff there. The food was not good and overpriced. We had just two starters garlic mushrooms on a very small piece of bread. My sister-in-law had a three egg omlettes, they must have been very small eggs. She had a very small amount of chips. My brother-in-law had fish and chips again a very small portion of chips and quite dry fish. My husband had the chicken dish which was ok but again just a few chips. I had a prawn and crayfish salad which was ok. We decided not to bother with coffee and our bill was over £74.00 which for what we had was a total rip off. We won't be going back. The only good thing about the restaurant and food is the view.

"A Hotel of inconsistency."

3
13/05/2017

Superb location and all the staff were great, particularly as my wife has an illness which seriously affects her sense of taste and that can change mid meal. This was discussed upon arrival and the chef and others did their very best to accommodate my wife's needs - thank you. Our room was in the annex beneath a studio and next to another room. A few times we were disturbed due to others banging doors but the room was clean and we enjoyed the facilities in the bathroom with a walk in shower. We stayed for 3 nights and breakfast on Day 1 was great, excellent service and quality of food. Day 2 and breakfast service was poor and food not as good as previous day. Day 3 and breakfast service and quality was between that of Day 1 and 2. The weather was very good when we were there so we opted to spend time in the afternoons outside in the garden at the tables - but only after having to clean them and the chairs ourselves, except for our last full day when they had been cleaned (one suspects in expectation of a wedding function which had been prepared for the previous day in the dining room). I would also suggest that some maintenance is undertaken in some of the public areas especially to try to address the 'tired' presentation of parts of the hotel. (Curtain rail in the 'library is one example and the floor could do with a particular cleaning.) Overall, we enjoyed ourselves and staff were kind and accommodating we just felt a little sad that this hotel, which has such potential, needs a bit of work to fully meet that potential and be great!

"Fantastic place to stay in Rutland"

5
30/04/2017

View over Rutland water, great room and the restaurant was very good too. Clean tidy and most of all comfortable. The setting is fabulous with fantastic walks by the water and a visit to the sunken (partially) church.

"Excellent hotel room"

4
12/04/2017

My wife and I stayed in the 'Wansworth' (I think I got that right) suite for a night - it contained a huge 4-poster bed, the most high-tech toilet I've ever seen!, and huge (around double-bed size) Jacuzzi. I had a very good sleep and we had an enjoyable breakfast this morning. Bar prices were a tad expensive (£4.50 for a Guinness, something like £7 for a double Tia Maria), but nevertheless, the staff were all friendly and the hotel is in a great location.

"Restful week end on Rutland Water"

5
10/04/2017

I made a recent visit to this hotel to meet with friends. I think that the hotel is better than its three star status suggests, and I really enjoyed my stay there. The food was, I thought, very good. At dinner the food was imaginatively served, fresh and well balanced. I was delighted to discover that at breakfast, which was also very good, hot food was cooked to order, rather than being available buffet style. The staff were extremely friendly and helpful, and never refused any request that I made. I would love to stay at this hotel again.

"Great location but hotel could do better"

3
09/04/2017

Stayed here for one night in the Normanton room. The weather was beautiful so the view from our room and hotel was lovely looking out onto the lake. Unfortunately the room wasn't so lovely, for some strange reason which I still can't fathom they had placed the TV to the far right of the room instead of opposite the bed. Never come across this before, I know you don't go away to just watch TV but it's logical to have it where you can watch it. We ended up moving chairs and table to view it. Also the shower was terrible really small shower head and very difficult to maintain the water pressure and a temperature that didn't scold you. The taps got dangerously hot as did the water. The breakfast was tasty but find it odd that the coffee was delivered by the cup from the staff instead of in a coffee pot, so every time you want a top up you have to catch the staff to ask for more. A little more thought for a good customer experience and this place would be a gem.

"Weekend at Rutland"

4
03/04/2017

Very enjoyable! Lovely setting right by the lake. Nice rooms ,clean,tidy with everything you need.Staff were helpful and very friendly.Good food and really nice atmosphere. We will definitively be returning again.

"Tired hotel in great location"

2
20/03/2017

We stayed here for a sailing event at nearby Rutland Sailing Club. The hotel is in a great location very close to the water with a nice garden and fabulous views. Unfortunately the hotel itself was fairly tired - the bar area lacked any atmosphere and our bedroom was damp with mildew in the bathroom. Showers alternated between extremely hot and very cold. Some effort had been made in the two restaurants and the food was good. Staff were quite mixed and some had clearly not yet been fully trained. A number were fairly surly and at least on the first night there was a general air of panic as the hotel was quite busy. By comparison to its competitor chains, it was well off the pace. So unless you want to be on the lake (which would be tempting if you could sit out on a summer's evening) there are better alternatives in the area.

"Amazing relaxed family stopover"

5
27/11/2016

We saw this hotel earlier in the year whilst visiting Rutland water and thought what a lovely setting. So when we were looking for a place halfway between our homes to catch up with family it seemed perfect and I would just say it was exactly that. The check in was quick and everything re dinner and breakfast and the facilities explained. Hubby and I had room 6 which is in the eaves so not ideal for any one too tall in places but was fine for us. The bathroom was clean and the room had everything we needed for a one night stay including very nice toiletries. Our family including our 7yr old grandson had a family room just off the courtyard which was very spacious, The only issue was that the sofa bed had not been made up. But a quick chat with reception and this was put right whilst we had a lovely walk around the water. Playing Pokémon go as we went (lots to find) meant the 8 yr old walked a fair distance without any complaint. WE booked a table for dinner and were given a table up on the raised section which meant we had space and were away from other tables. The food we ordered was exceptional all the adults enjoyed both the mains and the deserts we had and they were more than happy to cater to the fussy eating habits of our grandson even giving him a desert off the lunch menu. The service was friendly and efficient and the young man serving us was more than helpful. The only little issue we had was trying to find someone in the bar a couple of times but it did not cause us any problems and it certainly did not spoil our stay. Breakfast was in the conservatory and is self service with Bacon, Eggs, Sausage, Black pudding, Hash browns, Mushrooms, Tomatoes and baked beans in the hot section all of which was hot and of good quality. The Danish pastries and croissants were very enjoyable along with the mixed toast we all ate more than enough. All in all an excellent stay in a lovely hotel with excellent service and with the beautiful Rutland Water within metres.

SPS1000, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Jeanette Thank you for your lovely review. It is really nice to hear when we are making our customers stay a happy one with good service. We look forward to see you again soon. If i can be of any assistance please feel free to call me on 01780 720315

"Lovely location"

4
09/11/2016

The room was fine but the bathroom needed a bit of TLC, mould around the edges of the bath and shower screen. Also the cooked breakfast was cold at only about 08:30hrs., although the dinner the previous evening was very good.

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked and did not like about your stay, you are helping us to improve our standards and to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780 720315. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Brief encounter!"

4
06/11/2016

We haven't stayed at the hotel, merely visited but we enjoyed it very much. Walking around Rutland Water (well, part of it!), we passed the back of the hotel on our way to the dam. Promising ourselves a stop off there on the way back, it was too early for lunch so we just had a pot of tea. We were so lucky with the weather, this being the 31st October. The day was glorious and so warm that we had our tea outside on the garden's terrace. Just us, the birds and the view. Magical. We liked it so much that we asked for a hotel brochure for a possible stay in the future. I've not given it an 'excellent' because we found the waitress a little cool. Not unfriendly as such but, given that we had asked for the brochure, we might have hoped that there would have been a little more warmth. Not to worry, we had the sun!

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Thank you for your review Your business is very important to us and we value your feedback. By telling us what you liked about your visit and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780 720315. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"1st wedding anniversary ??"

5
24/10/2016

We came back here for our 1st wedding anniversary, a year to the day we got married here 9th August 2015. We had a wonderful stay, the staff really looked after us and we had a fantastic meal, it really was a wonderful romantic way to spend our anniversary. The Bridal suite has been redecorated since our wedding day and looked really lovely, beautiful furniture and the spa bath is amazing it was a real treat to stay here. We will definitely be returning next year for our 2nd anniversary. Many thanks to all the staff, especially Daniel who really looked after us.

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Vicki & Craig Thank you for your kind words I am so happy that you enjoyed your second visit with us and also that you like the new decor in the room. I hope you will come back and see us all again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780 720315. Thank you for taking the time to write your review. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Good hotel for weekend visit, even out of season"

4
19/10/2016

Hotel in good position with access to sea and esplanade. Sea view rooms very comfortable, our bathroom was modernised.. Breakfast a bit disappointing - a bit basic . Didn't use restaurant so cannot comment.

"Wonderfully organised wedding weekend"

5
17/10/2016

I have just returned from my daughter's wedding, held last weekend at the Normanton Park and although I have plenty of ‘tidying up' jobs to do I felt I wanted to take time out to write this account. Both my husband and I were absolutely delighted with all the arrangements both leading up to our event and on the actual day and really couldn't find any faults at all with the whole weekend. The lake view rooms with stunning views were lovely – traditional decor but with spotlessly clean modern bathrooms and comfy bed. We stayed two nights and had breakfast each morning which had buffet and also cooked to order English breakfast with virtually any combination to suit your taste. The ceremony took place in Normanton church, a very short walk away, and the service was truly memorable. We followed this with a boat ride, just under an hour in length, on the Rutland Belle. The weather was perfect with hardly a breeze and all our guests agreed this was a great fun way to have the drinks reception. Back to the Normanton Park for our evening meal, which was served in the dining room and conservatory with twilight views of Rutland Water. The piping hot food which was nicely presented was brought out very quickly and efficiently so we were all eating together. Most of our guests stayed overnight at the hotel and were all full of praise for the hotel facilities and gorgeous views. The wedding suite was enormous with sunken jacuzzi bath and my daughter and new husband were absolutely delighted. The staff were friendly and chatty and nothing was too much trouble. Our thanks especially to Wayne, Andy and Daniel who worked long hours in the restaurant, bar and at breakfast and were generally helpful whenever we needed anything. We would highly recommend this hotel for a wedding or any other function – or even a meal just to enjoy the beautiful surroundings. Thank you very much from the Allen and Biddle families

"Birthday dinner"

5
12/10/2016

We live near this hotel but had never been there to eat. The atmosphere was great, the restaurant was lovely and the staff could not have been more helpful. It is in a beautiful setting but cannot say what the hotel is like.

"Mrs "

5
11/10/2016

My husband and I have just spent our anniversary at this perfectly placed hotel for the most amazing views and walks around Rutland Water with the most perfectly preserved church from the flooding of land for the making of the reservoir. From our arrival to the time we left all the staff we met were very friendly. Our Anniversary meal was made even more special by the friendliest of waiters called Andrew also the chef for our very special pudding. The food was excellently cooked the steak just melted in our mouth. I have gone on a bit but I cannot tell you have fabulous everything was.

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Mrs Thank you for your review. It is always nice to hear when you have made someones stay so special Your business is very important to us and we value your feedback. By telling us what you liked about your stay it is helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me on 01780 720315. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"A Disappointing Visit"

3
10/10/2016

I have stayed at this hotel and have dined there often, but the quality of service varies between excellent and last week awful! Friends and I called, hoping to have an early lunch. There was no-one in the lounge bar, but I heard voices from the kitchen, so I knocked on the door, peeped round it and spoke to some-one having a meal. I told him there was no-one serving and asked him if some-one could help. To say I was snarled at was not an exaggeration, he was rude, aggressive, but came into the lounge bar, simultaneously a waitress appeared. The man went behind the bar and started to wash glasses. I asked him if we could order some food. His response was:- "Go and sit down, my colleague will come to you to take your order." His colleague did not come to us, but prepared coffee for some-one else and then called to us to the counter and asked what we wanted. When we asked if we could have an early lunch (it was 11-40am), her response was a firm "No!", because;-" The chef is on a break until 12-00 noon". This is a hotel that offers all day service for food. Please, some-one in management, make sure your that ALL of your team know that costumers are not an encumbrance to be treated with indifference and rudeness. Explain that costumers are the reason they have a job. Suffice to say, we went elsewhere. I will go to this place again, because of it's location, it's standard of accommodation and because I have had such good service previously.

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Jrdo Thank you for your review I can assure you that this will be looked in to very seriously. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider to visit us again in the future If I can provide any assistance, please don't hesitate to contact me directly on 01780720315. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Nice enough but lacking"

2
09/10/2016

We stayed here for a family Wedding where the reception was held & the Wedding which was held at Normanton church which is absolutely stunning. At the time of making our reservation they took a £30 non refundable deposit. Hotel is easy to find with lots of parking. The building looks like an old stable yard. Be warned if you wear heeled shoes there are lots of cobbles & the walk to the church is a distance if you are in your heeled shoes. The views from the hotel are stunning. We arrived at mid day but you are unable to check in until 2. We went to the restaurant to have some lunch. The waitress didn't look like she wanted to be there, hardly a smile & she looked thoroughly miserable. We ordered gammon, egg & chips which was ok, nothing special & the pepsi tasted flat. We were never checked upon to see if we were ok & when we fancied a cup of coffee my husband had to go to another bar in the hotel & find someone to ask. Not really something that you should have to do. The Wedding reception was held in the conservatory, which was nice & roomy. Food for the reception was a wardolf salad, followed by lamb with mash & peas, my lamb was fatty & the food was cold. I was expecting some more different veg but none arrived. The pudding was crème brullee, which was nice. I'm sure this meal cost the Wedding party a small fortune & I wonder if they were impressed. One good part was that you could charge your drinks to your room this was ideal. We were in a room which you accessed across the court yard. Difficult to walk too in my heeled shoes. Room was clean & adequate though the bed was uncomfortable & I could feel the springs. The bathroom was clean but the shower quickly turned cold which didn't make for a good shower. The lighting in the room wasn't particularly good & there were not enough plug sockets. The tv was big & the room had a kettle so at least you could have a cup of tea/coffee. Breakfast was served from 8 till 10 on a Sunday & we arrived at 9. The area where the breakfast is served is too small & there are not enough tables, & tables that were free were not cleared or cleaned. We had to ask the same waitress who was there from lunch, who again looked like she didn't want to be there but I did find out that she had worked a very long shift. The full English looked like it had just been thrown in to a deep container & been left there, it look unappealing & revolting I couldn't bring myself to look at it. I kept waiting to see if it got replenished but it didn't. They had packets of cereal & fruit that was swimming in juices. There were crossaints but there were flies all over them. Tea & coffee was brought to you & so was the toast. I was very disappointed with the breakfast that was on offer . If I'm honest I think the hotel are missing a trick here. They could attract a lot of custom for people walking around the lake, who could pop in to have something to eat, or a cream tea etc. I'm not sure if I would stay here again as I the rooms need updating & making a more inviting, Staff I think work long & hard shifts so that probably didn't help.

"Best stay, recommend it"

5
08/10/2016

Where do I start...sooo many positives for this hotel! Beautiful tasting food which includes a stunning rump steak in the menu, it's all really nicely presented too. The staff are wonderful, Andrew...well Andrew made our evening meals a pleasure as he is friendly, funny and is awesome at his job...I've never laughed so much, it was fantastic! Daniel and Chris, aswell as the gentleman at breakfast were also kind and helpful. the room was clean, comfortable and well stocked with refreshments. the grounds are stunning and its well worth a walk around the reservoir if you have a chance. A true gem of a hotel, would stay again in a heartbeat :-)

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Pinkpeach Thank you for your kind words. All the staff are very happy that they have delivered exactley what you was expecting from your stay with us. They hope you will come back and see us again soon. If I can be of any assistance in the future, please do not hesitate to contact me on 01780 720315. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Fantastic stay"

5
08/10/2016

We have just spent a wonderful, peaceful and totally relaxing 3 days in Rutland staying at Normanton Park. We visit this hotel regularly and have stayed once before. In beautiful surroundings with fantastic views across the water, the county town of Oakham a short drive away, friendly, helpful and very attentive staff, comfortable well equipped rooms, and good food, our stay was just perfect. We found the attention given by Andrew and Daniel to be first class. We shall certainly be staying again and would recommend this hotel to our friends and family. Well done Normanton Park! We'll be back soon. Pat

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Pat Thank you for your feedback and very kind words We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact me on 01780 720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"our wedding day"

5
02/10/2016

we had our wedding here in april and you could not ask for better!!! - the views, staff accommodation was all top class. Wayne the coordinator does a first class job and nothing is any trouble .if you want to alter anything it can be done. we chose all of the services for our wedding day from the wedding fair that was held at the hotel which was a good idea as they have all worked together before arranging weddings - the normanton church was available for our dates as well we stayed the night before and the rooms and breakfast was excellent ,but to open your window and see rutland water was brilliant. all i can say is many thanks to all for a lovely

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Jacdel Thank you for your very kind words and I am happy to hear that we have delivered more than you expected for your big day. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Wedding"

5
01/10/2016

A wonderful location and wedding venue for our daughter's wedding 2 weeks ago. We were able to walk through the hotel grounds to Rutland Water and the beautiful Normanton Church nearby. The staff were very friendly, helpful, and kept us informed at all times, and nothing was too much trouble. Everything went smoothly and we were very impressed that the 3 course meals (for 100 guests) went out so quickly and very efficiently. The meals were hot, and each course was beautifully presented. Many of our guests stayed in the hotel overnight, and remarked how enjoyable the whole experience was. At breakfast the staff were cheerful and helpful, despite a late night, and they made the whole experience special. We should like to thank all the staff very much for everything they did - they couldn't have been more helpful. Thank you so much.

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Lyn Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Business trip"

5
29/09/2016

I had the pleasure of staying for a 2 week stay in September whilst at an exhibition. The location is amazing on the banks of Rutland water. The staff were excellent throughout, with a warm greeting on arrival and attentive at all times, a special thanks to assistant manager Daniel Hillman-McDonald. The cuisine was also superb.

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Mike Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Fantastic Day"

5
19/09/2016

Had a family and friends afternoon tea wedding with overnight accommodation in the bridal suite. Wayne originally dealt with the booking and made us feel at ease and listened to our needs. The day went very smoothly all staff on the 18th /19th September were polite, relaxed and could not do enough for us. We had a fantastic day and Daniel added by keeping a low profile but being on hand if needed. My parents are now looking at a Organising a function at the hotel for their fellow residents in Oakham. The wansford suite was lovely with a lovely bouitique feel with stunning views. Thanks again as we had a fantastic day followed by a comfortable overnight stay and a lovely breakfast.

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Richy Thank you for your lovely words we do appreciate all the positive feed back. We hope to see you again soon. If I can be of assistance in the future, please do not hesitate to contact me on 01780 720315. Thank you again. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"My brother had his wedding afternoon tea"

4
19/09/2016

My brother Richard and his new wife Yvette had their wedding afternoon tea there after the Normanton church service wonderful views and a lovely afternoon had by all the children enjoy the garden and the play area and we relaxed and enjoyed the sunshine and the day

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello John & Vicky Thank you for your kind words. We hope to see you all again soon. Many thanks Wayne

"friends birthday weekend"

3
13/09/2016

This hotel is in a fabulous location.Our weekend was spoilt as there was weddings on both nights and our room was above all the activities and a large tv making it difficult to sleep. Would have been lovely to sit and have breakfast in the conservatory overlooking the water,but was told we could,nt as this was for wedding guests. We felt that we should have been informed of the weddings on when we booked as they seem to get priority in the hotel. Having complained the hotel did offer us compensation and said we should not have been put in the room.

Wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Diane On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01780720315. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Waterside idyll in Rutland"

5
10/09/2016

Stay at the Normanton Park Hotel on the edge of Rutland Water and you will not be disappointed. All aspects of service are exemplary and the hotel location is both tranquil and spectacular. I have no hesitation in recommending this hotel.

wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Thank you for completing the survey regarding your recent stay. On behalf of our entire team, We would like to thank you for your kind words as it means a lot that we exceeded your expectations. If I can provide any assistance, please don't hesitate to contact me directly at 01780720315. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Good Visit"

4
08/09/2016

We have been visiting this hotel for over 25 years. As always our visit was exceptional, friendly staff, good food, good rooms. We are always well looked after. The lounge area is good, with nice comfortable chairs with food available throughout the day.

wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Mary Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Dog friendly, perfect location"

5
06/09/2016

Our dogs were made welcome which is a bonus because you are right on the lakeside and walks are wonderful on your doorstep, would never get used to these views. Fishing shop and base not far away so hubby was happy fishing all day on the lake. Central location to visit Whitwell, Oakham, Burghley House, Stamford, etc etc. Local pubs serve wonderful food and are dog friendly too. The White Horse, The Noel, The Horse and Jockey etc. Nene Valley Railway not too far, takes you into Peterborough if you fancy shopping, or stop off at a nature reserve for walks and picnics. Dogs welcome. Breakfast at this hotel is lovely. Cereals, continental, full English all included in our price (check on booking). Well worth having as it sets you up for the day. Breakfast overlooking the lake is a treat. SIt outside on the patio or have a coffee is the courtyard. It really is lovely here.

wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Sirs Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"A lovely family get together "

5
04/09/2016

From booking to the actual day the staff were so very helpful on arrival we waited in the lounge and when everyone arrived we were taken to our table and the waiter told us he would be looking after us we had a lovely setting and excellent service with every consideration for our needs and comfort the food was so fresh and beautifully presented and although I have dietary problems there was no difficulty just a wish for me to enjoy the meal we were 14 in number and from eldest to youngest we enjoyed the occasion so much so a big thank you to the staff and I would recommend this hotel to anyone dogs are also welcome a lovely place for any occasion

wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Diane Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Great location, great barman."

3
04/09/2016

We stayed here for a wedding and although the hotel is pretty tired and needs TLC, the service from Andrew more than made up for it. Only Andrew and the person who helped me changed rooms (who was understanding, flexible and excellent) managed to engage with the customers on a comfortable level. I have a feeling the rest need some direction and motivation from the manager. Andrew made our stay so much more personal and he was happy to provide excellent service to our whole group, even when we were the last to leave. Thanks for a great stay Andrew!

wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Dear Sirs Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked and disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Fantastic quiet location"

4
02/09/2016

Stayed for one night on business, after a long drive up I wanted to relax and stretch my legs. This was a great choice, on a sunny day when I arrived it looked fantastic, the best part is the hotel garden backs onto Rutland water. So after getting checked in I was walking around the reservoir! My room was compact but fine for 1 person and I had everything I needed. Food in the restaurant for dinner was excellent although a little pricey due to the lack of competition but I felt the quality and the price were justified. The inside is a little dated but for such a great location I have payed more for less in other parts of the country. Breakfast was served in the conservatory which over looks Rutland water. The staff are efficient and polite but are obviously busy, I don't think this is an issue but slowed things down at breakfast. Unfortunately the breakfast didn't match the previous day's food, there was nothing wrong with it just didn't have the same wow factor. (You can't change a full English too much) Great spot to stay and I would happily go back to spend more time around the area.

wayne C, Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Hello Nick Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01780720315. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Wayne Colby General Manager BEST WESTERN Normanton Park Hotel

"Very good in an excellent location"

5
01/09/2016

Like most people we have stayed in a range of hotels over the years.This was right up there at the top in terms of value for money. Our bedroom was large , clean , and comfortable. The service was also very good , as was breakfast!

"Horible !!!"

1
31/08/2016

The room that i stayed in was horrible.. spider webs everywhere,dust on the tv on the wardrobe the bed was hard and everytime me ore my wife moved it would just make iritating noises . I talked to the manager Wayne and he didint even care he just ignored me , me and my wife will never visit this hotel again and I will inform all my friends to not visit this place its rubish. And just too let people know this hotel doesn't really belong to the best western chain of hotels , on the dor at the reception you can clearly see there is a sign that says independently owned & operated, so that's why the hole place is rubish the owner probably doesn't want to invest money in the hotel. The staff is realy nice but the management is just useless.

"Relax in tranquility"

5
29/08/2016

Stayed here ready for our visit to Rockingham for the BTCC the next day. Very warm welcome from reception, our room was ready (even though we were early). Enjoyed a very pleasant lunch sitting in the garden overlooking Rutland Water. Unfortunately change of weather stopped us doing a walk round the water but we enjoyed a lovely meal in the restaurant later that day. The food was top class. Will visit again.

"Lovely location"

3
29/08/2016

Score would have been much higher this been booked on a room only basis. The hotel itself is very nice and the room we had was really lovely. It is also in a wonderful location. The service in the restaurant and at breakfast was what let it down. The staff had zero personality and no customer service. Apart from breakfast on the second morning the quality of the food was really good, although it was a shame that with a restaurant menu of this quantity, the mains could not have had a gluten free sauce to accompany them as it made the meal a little dry. Breakfast on the second morning was self service but the plates were cold and some of the food only lukewarm. We had planned to eat in the restaurant on both evenings but after the first nights experience we chose to go to elsewhere.

"A hidden jewel in Rutland's Crown"

5
29/08/2016

Normanton Park Hotel really is a hidden jewel in Rutland's crown. Tucked away in a quiet unassuming off road entrance, which upon arrival opens up to a most wonderful, charming hotel, converted from a previous stable block from years gone by. The outside facade retains its old charm and the inside likewise too, with the clock restaurant preserving its historic background with tasteful decor. The restaurant services high quality food supported by a great service of waiters and bartenders. (I highly recommend the local Trout on the menu) The large area round the back of the hotel, opens up into a total delight of wonderful terrace and conservatory where breakfast is served overlooking the spaceous beautiful gardens with stunning views of Rutland Water. Extremely close by is historic Normanton Church and also a boating station where you can take the boat and have a nice gentle cruise to the other side of the lake. The inside of the hotel is charming and classy. The bedrooms having been recently refurbished and of a very high quality and standard, some overlook the lake. The hotel itself seems much more than the allotted 3 stars, The assistant manager Daniel oversees an absolutely top class service ensurinig attention to every detail is given by each member of staff.He ensures perfection throughout the hotel. Claire, one of the lovely receptionists is especially helpful and both Daniel, Claire and all of the staff there made our stay wonderful. We are staying at Christmas for an inclusive stay and we are really looking forward to it! Thank you so much Daniel!

"Stunning views with equally good high tea and service!"

5
26/08/2016

Cycled round Rutland Water and called in for Afternoon High Tea. We were early but served with ease. We were seated in the conservatory by the window with stunning views across Rutland Water. The lovely sunshine was beaming through the windows, but at the same time a lovely cool temperature to eat in. The atmosphere was relaxed and equitable. We had a delicious Afternoon Tea and enjoyed excellent wine. The whole experience was made more special by the attentive, charming and professional manner of Daniel. We have often been back. We arrived on one particular occasion and 10 "walk in" Afternoon Teas arrived (no booking) and we watched how Daniel calmly re-organised the tables and very pleasantly laid out the teas - keeping the same manner even when the 10 "walk-ins" decided the number had increased to 12! So go and give it a try as you pass by even if you are not staying there .. you will be impressed.

"Day out"

2
25/08/2016

On my day trip to Rutland Water with my daughter I thought we would call in for coffee and a snack en route from our walk at 5.30pm. We walked into reception no one there Went to both bars, no one there, into the restaurant, no one there at all, so we left!!! Maybe it was the wrong time, but surely the reception should be manned or someone floating about, not impressed at all, people were sitting outside at tables with no drinks or food, no service.

"Wouldn't stay again!"

2
22/08/2016

Stayed here the night before a wedding and was very disappointed in the overall experience. The hotel itself looks lovely from the outside and has a desirable setting next to Rutland Water. Our first experience with the staff (on reception) was very underwhelming. We weren't informed of anything (e.g when breakfast was), and despite carrying a number of large heavy cases the receptionist waited until we had struggled to almost the top of the stairs before he half-heartedly offered to help. The room (number 5) was hugely underwhelming. It was tiny with a sloped ceiling that took up a large portion of the room. Painted dark grey (why?!). The room itself was clean enough, however we did find a few hairs etc in the bedding. The temperature in the room was bordering on unbearable, very stuffy and unpleasant. The window could be opened but had a dirty and cobweb & covered retractable screen, which, after spiders scuttling out when I went to open it - I left closed. Bathroom was fine and bed was comfortable. Do NOT stay in this hotel if you have a problem with spiders!!!!!!! I have never seen one building with so many spiders. I woke up to two gigantic spiders, one hanging from a web above my face and one on the wall, I had to kill them both. Also encountered one on the pillow when I first arrived, another on the duvet in the morning, one in the bathroom and about 4/5 on the window screen. They can also be seen in the hallways of the hotel. Very unpleasant - is there nothing that can be done?!! Breakfast was very tasty but staff were unfriendly and standoffish. Heat in the room whilst getting ready was unbearable - this was with the window open! Cheap electric fan supplied by hotel does not suffice! Needless to say I will not be returning. Shame as the location is beautiful.

"What a find"

4
21/08/2016

Location stunning, room comfy and clean . Staff professional and friendly Stacey and Wayne I feel need a mention as although a very busy day already with wedding guests, they were still very attentive to us , as we had not booked in advance and just popped in on the off chance, thank you and your team for making us feel welcome. We also had evening meal could not fault it well done to their chef and kitchen staff. Did not have cooked brecci so can not comment overall a very enjoyable stay .

"Family Wedding "

4
21/08/2016

Lovely hotel, fantastic setting. We requested an early check in, it was no problem, hotel reception staff very pleasant and helpful. We stayed in a family room, it was spacious and clean with tea/coffee/water refreshments, bathroom toiletries, phone, hairdryer, flat screen tv, generous amount of towels, pillows, extra bedding. Breakfast was a buffet with a great selection, the only gripe here would be it was a bit of chore to go and find staff so we could get a pot of tea or a coffee, there didn't seem to be many on. The whole wedding day was wonderful, staff attentive and courteous, special mention to Wayne the General Manager a very nice man willing to chat away with his guests to ensure their stay here is the best it can be. Andrew on the bar was very amenable and again very pleasant. All in all, highly recommended!

"Wedding guests "

5
17/08/2016

We were attending a wedding being held at the hotel (the couple got married in the church on the lake). We were in a standard double room with a view of the gardens and lake. One of the Windows was shattered but still intact (the only way I can describe it) it didn't stop the window being opened or was unsafe just not the pretties to look out of. The shower was the most powerful shower I've ever had the pleasure to use and could have stayed there all day! It did get very steamy and as I opened the door I was worried it would fill the room. The bed was super comfy and when I was extremely hungover the next day I could have happily made my new home in that bed. The gardens/grounds were picturesque with the lush green and then gorgeous lake beyond. The staff were all very nice and helpful. The food was amazing! Yes it was wedding food and so maybe not normally on the everyday menu but the standard of the food was exceptional. The room where breakfast was served the next day was light and airy, unfortunate I was feeling a tad too delicate to stomach any of the food but was told it was delicious. There was a lot of verity with a hot and cold help yourself style. If we were down that way again we would defo be back and would recommend to anyone.

"Stunning location, hidden gem"

5
15/08/2016

I've given it 5 stars based on the helpful and flexible staff (but perhaps not all of them are ever present or proactive), the rooms (which are just what you need nothing extravagant), the restaurant areas (breakfast was also not extravagant, but the dinner was perfectly lovely), plenty of parking space, conservatory was a lovely space. I think it averages at 5 stars because the location, features and views are definitely more like 7 stars.

"horseless stable"

3
11/08/2016

WE stayed for wedding fab location the rooms well below standard you would expect more like a stable very poor dangerous elec/wires to kettle position breakfast just ok.do not stay if wedding party staying very noisy. perfect setting for weddings outstaning location do not book stanard rooms look before you book

"Beautiful wedding venue"

4
10/08/2016

Stayed here for the night of a wedding & I have to say that it is the most beautiful wedding venue! The lake view, sunset & church are absolutely breathtaking... The reception at the hotel was lovely, food was great & we all partied into the wee hours. Our lake view room was stunning with its little balcony & all the amenities were spot on. The bed & pillows were very comfortable. The only slight criticism I have is that the breakfast the following morning was a bit disappointing as the food was cold. After waiting quite some time I managed to get my plate of food heated up in the microwave. But other than that it was a wonderful stay & I wouldn't hesitate to recommend it.

"Great break away!"

5
08/08/2016

My husband booked a couple of nights away for my birthday and he couldn't have picked a better place to stay. The location is unbeatable - beautiful gardens down to the water with a lovely view of Normanton Church. The service at the hotel was superb - they went out of their way to make our stay really personal and extremely comfortable. The food was excellent and the chef made an exceptional effort to cook me a delicious veggie meal. So good was the food that we had lunch and evening dinner here on both days. The staff were extremely friendly throughout and the manager in charge here was amazing - he made our stay extra special. The rooms are very adequate and the shower was fab which is very rare! We would definitely stay here again. Thank you Normanton Park!

"Stayed for a wedding, great location however rooms let it down"

3
07/08/2016

We stayed here for 1 night as part of a wedding party. The hotel is in a great location right on the lake and a perfect setting for a wedding or romantic and relaxing get away. Unfortunately the quality of the rooms let this hotel down. We stayed in a standard double room which felt more like a prison cell than a hotel room. The room was small and dark (Not sure why you could paint a small room in such a dark colour?!) Room was fairly clean however a number of spiders and cobwebs on the ceiling. Our room was located directly above the bar and reception area which was very noisy until the wedding party dispersed. The window in the room was very high and my partner could only see out is she stood and jumped! (She is 5'2). For those that can see out there is a view of a rubbish area directly below, and then a grassy field and lake in the distance. Bathroom was very poor, there is a tiny shower which I struggled to raise my arms in! The shower tray would not drain which resulted in my showing in a puddle of water. The shower plinth was broken and we need not have any hot water initially, mentioned this to reception during breakfast and they did respond straight away to check. Was told that the shower just needed to be ran for some time to let the hot water come through. Worth noting however that other members of my party also had a similar issue. Breakfast in the morning was okay... Cereals, yoghurts, fruit (but not fresh), and a buffet hot food which was nice. My partner is vegetarian and asked for some vegetarian sausages but was informed that they do not serve these however after 2 minutes we was then informed that they did actually have some! Toast provided on request with Jams and perseveres. This review is based on my room only however having seen some other rooms within the hotel I would definitely recommend paying for a better quality room.

"A real gem on the edge of Rutland water"

5
31/07/2016

This lovely hotel really needs to be visited to fully appreciate its charm and incredible location. A description will serve well but being there will truly confirm to you that this venue is a real gem on the edge of Rutland Water's south shore. Settled behind a large well kept lawn that leads down to the huge expanse of a lake that is Rutland Water, you are in a haven of calm as the hotel is quietly located someway back from the south shore road. The view out across the water is such a tonic as you look over to the pastoral fields of the Hambleton peninsula and the further north shore. Our en-suite room was very nice as we were lake facing and everything required room wise was on hand and comfortable. The dining room is very contemporary with good food and breakfast is served in a large, spacious conservatory also facing across the lawn to the lake - you just couldn't want a better view at breakfast. the hotel also has a good sized function room . This is ideal of course as you can imagine that this venue is an absolute must for weddings (and other celebrations) with the previously mentioned grounds and views. It is also just a short walk from the hotel lawn along the water's edge path to the wonderfully photogenic and iconic Normanton Church which sits on its own reclaimed and connected outcrop into the lake. Tie in wedding's here and well, you've got the package. So a description will go so far but a visit to this lovely hotel venue will serve much better in enjoying what it has to offer.

"Great potential but needs better management. Service is sloppy."

3
27/07/2016

We booked a two night break at this hotel. It has an excellent location next to Rutland Water but lets itself down by sloppy management and service. 1 We had afternoon tea when we arrived and had to ask for the table to be wiped. 2 For some reason, every external door remained open deep into the evening despite strong wind so it was very chilly in the bar area. 3 When we sat in the bar area after our dinner, there were cups, saucers and teapots left from the afternoon which had not been cleared away. 4 At breakfast, they had no marmalade available, absolutely ridiculous position for a hotel. The hot buffet ran out of bacon so we had to wait for more bacon to arrive. We had to ask several times for toast and when it did arrive there was no recognition of the fact there were four people at the table, so we had to ask for more. Waiters never checked coffee so we had to ask for coffee refills to be brought. 5 The bar was quite expensive but not unreasonable. Dinner was very good with excellent desserts. Service at dinner was the most attentive we experienced in our stay. We had asked for the dinner bill to be shared across two room bills but this had been ignored and it had all been placed on one room bill. 6 The room we stayed in had an excellent view of the lake but whilst clean, was looking tired and in need of redecoration and refurbishment. 7 Parking is free and there is plenty of room. the speed humps on the drive need to be more clearly marked. This is a hotel with real potential but it really needs better trained serving staff and much more efficient supervision of service. It also needs a programme of refurbishment in the main hotel.

"Lovely Location"

3
26/07/2016

Whilst there was nothing terrible about our stay at Normanton Park. There was by no means anything excellent about it either. We arrived on Friday evening for a wedding on Saturday. The bar staff were rather stern but nothing too bad (Daniel was great btw). On Saturday morning we got up for breakfast. If your cook/chef cannot poach an egg do not put poached egg on your menu (poached egg advice there). The rest of the breakfast was well ok but inconsistent and not great. After a lovely time at the wedding I had to tell the staff at the hotel that one of the tables had been set without napkins. The bar was badly staffed and they took an extra long time to serve the wedding breakfast. The breakfast on the Sunday morning also wasnt very good. Hope it helps

"Short break to Rutland water"

4
24/07/2016

as the reviews on Trip advisor were so mixed, we were not quite sure what to expect. Our own experience of this hotel was very good. Yes, a few areas in our room could do with a little attention, but nothing to really worry us. Decent size room, good range of toiletries, iron & ironing board in room helpful touch. The location is STUNNING, breakfast in the conservatory is delightful, looking down the lawn to the water, i would be surprised if you could find a nicer location anywhere around Rutland water. Breakfast very good, buffet style for juice, cereals, pastries etc , with cooked dishes, toast & hot drinks served by staff. Did have to ask everytime we wanted more coffee, perhaps would have been nice if it was offered, but very small issue. Would be very happy to stay again.

"Great Location by water"

4
24/07/2016

Visited as a group,. lovely location only yards from the edge of Rutland Water Had a suite with view of the lake with large windows which had wide open at night,weather was v hot and no air conditioning. Lovely dining rooms, bar ok but no real ale and service very friendly and helpful but a bit slow when busy Large patio and garden all with tables/seating. Playgound for children outside. Dogs welcome. Food good, Large car park. Will visit again

"Fantastic location, shame about hotel service"

2
19/07/2016

Stopped here today after a very warm walk around part of Rutland Water. Hottest day of the year so far. Sat on their shady balcony with a marvellous view. We ordered a pint of tonic water £5.70 and a pint of orange and lemonade £4.40. A total rip off. I would expect to pay half that. We ordered the club sandwich which came with some leaves and chunky chips, and a ciabatta filled with Ham and piccalilli also with chips and some leaves. We requested substituting the chips for a green salad, which they said they couldn't do!! We had to order the green salad as an extra - what a waste. Sandwich now cost £6.50 + £2.95 for salad!! Chips were awful, soggy and pale rather than crispy, so not very apertising anyway. However the rest of the lunch was very tasty. Expensive snack lunch at £28 for the 2 of us!!

"Great waterside location."

4
15/07/2016

I am a fan of Best Western Hotels as they are all different. The Normanton Park Hotel was the Stable block of a once great country house. Its in a fantastic location right next to the lakeside path and is an ideal base for exploring Rutland and Rutland Water. The staff are very good and very friendly. Our room looked over the lake and was very clean, and kept well serviced for our 3 night stay, but a little on the dark side. Breakfast was very nice and good choice of cold and hot foods. I thought the bar prices a little steep, as the was the lunch menu. A word of warning to drivers, 2 speed humps in the drive and not easy to see and can catch you out.

"Great location"

4
15/07/2016

We visited this hotel for a wedding. We were meant to be staying there but they messed up and arranged for us to be transported to and from a local hotel. I would be keen to stay here for a night, the bar service seemed good and the food at the wedding we attended was very nice.

"Hotel is poor, weddings are great"

2
15/07/2016

We came here for a friends wedding and had a great time at the actual wedding, which was beautifully prepared and excellent service. It's a shame however, that the same can't be said for the hotel. The room was dated, which was fine but also the mattresses in our room were old and just a bit disgusting. The duvets were in a similar poor condition. No hair dryer in our room. No running water in our room on the second morning. There were dead flies all along the top of our headboard. Service at breakfast was grumpy and a bit useless to be honest. Aside from all this the venue is absolutely brilliant and perfectly located, so much more could be made of this hotel so it's a shame that it's not!

"Wonderful Wedding"

5
29/06/2016

A Magical Weekend – Having booked Normanton Church for our wedding venue we decided the perfect place to host the rest of the event would be Normanton Park Hotel, which is conveniently less than a quarter of a mile away. From the second we made contact with the hotel Wayne (Event Manager) took us under his wing and showed us options available to us. Nothing was too much trouble no matter how many changes we made; his advice and experience was really appreciated. As the day approached Sarah and the team helped with making sure that all guests were in the correct rooms, various menu options were tasted, confirmed and timings for the day agreed. With a couple of weeks to go our Best Man decided that he would like to have a dinner party for the guests arriving the day before. As it was an early wedding this meant that nearly all of them were staying over. Again Wayne and his kitchen team were amazing; a theme of A Journey Around The World with 7 courses was planned in the conservatory. Guests started arriving in the afternoon to lovely sunshine and an amazing view, everybody was blown away by the hotel and the beautiful location. The evening was a blast, I don't think our guests could have enjoyed themselves more and most importantly so many people who had never met became friends as we mixed the seating up with each course. On the day of the wedding it was an early start and everybody was looked after at breakfast by the hotel team and as I (obviously) couldn't be there my requested bacon and runny egg, with tea and juice was delivered to the fabulous Wansford suite at the requested time. We decided 2 days before the wedding to take our guests on the Rutland Belle for a cruise around the lake, this meant a change in timings but was no hassle to the NP team. Whilst we were out the LED dance floor and Love Letters were installed and hidden behind the screens. Wedding food for the whole day was exceptional and every single guest complimented how incredible the food and service was. The room looked amazing and when Wayne and the Best Man opened the shutter doors for our first dance, everybody gasped when they saw the room and the live band. We had fish finger and bacon rolls mid evening, which all guests said was pure genius. We saw everybody at breakfast the next day and every single guest was beaming and keen to tell us that they had all had the most amazing weekend. Thank you so much to the Team at Normanton Park Hotel for not only making our day extra special but extra special for all of our guests too. Andrea & Chris Robinson

"Weekend Wedding"

5
24/06/2016

Location excellent with room over looking the lake. Had the room with the four poster bed again first class. Breakfast excellent and food during the wedding first class.Spent the whole weekend there from Friday afternoon to Sunday morning. Couple were married at the church on the lake, wonderful setting.

Sarah A, General Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Dear Pattblake3 Thank you for your review. I am delighted you enjoyed the wedding and your stay at Normanton Park. We look forward to seeing you again.

"Short Break"

4
19/06/2016

second time at this hotel and iam sure we will return again.Beautiful views of Rutland Water and great for cycling especially being able to access the path straight from the gardens.Just a shame we can not order good weather.

Sarah A, General Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Dear Susan T, Thank you for taking the time to write a review, I am pleased you were able to make the most of our fabulous location. We look forward to seeing you again.

"Stay at the Normanton Park Hotel"

3
17/06/2016

The hotel is set in beautiful soundings. My room had a view of the lake, which was easily accessible and had nice walking and bike riding paths. The hotel does have a funny smell in the hallways that does not go away. The room was nice, but cleaning rags and hair were left in bathroom. Beds are rock hard, so if you cannot sleep in a hard bed do not bother to stay here.

Sarah A, General Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Dear Paul C Thank you for your review, I am sorry that you found our bed to be hard. We have replaced some mattresses In the hotel and our looking to replace more in the coming months. I'm sorry that our housekeeping was not up to scratch on this occasion. I am certainly not aware of a funny smell in any of our corridors but I will be double checking this.

"Lots to like !"

5
16/06/2016

I REALLY like this place. It has an amazing location, right on the banks of Rutland Water, and terrific views right across the water from the sunny and bright breakfast room. Lovely staff, a small but well-stocked bar, and interesting rooms, whether in the main house or in the stable block across the pretty cobbled courtyard. Good Wi-Fi and very clean and comfortable. Very convenient car parking. Lots to like!

"Come here to escape the crowds!"

5
05/06/2016

It's dead easy to get swept into the major car parks at Rutland Water where at peak times it can be somewhat busy and you find yourself battling with hoards of youngsters on all forms of bike so if you want somewhere quieter to go for a walk and work up an appetite for a snack, lunch or tea here is the place to come. To those who are new to the area you might think you are moving away from Rutland Water but just keep following the signs on the road. There is no problem parking and the path around the water is only about 200m away. To get to the historic Normanton Church (the iconic building that is half submerged) is only about five minutes walk. After our walk we had teas (traditional and Earl Grey) and a piece of fruit cake (quite an interesting lemony twist to it) and a chocolate brownie (not too sweet). The staff were friendly too. So if you want to enjoy Rutland Water sans les foules then here is a place to bookmark.

"Read the whole review !"

3
02/06/2016

The wedding- I Visited here for a family wedding this week. It's a beautiful place, beautiful setting the wedding was amazing the wedding breakfast was perfect can not fault the food or service on the day. The bedrooms - the worst night sleep I've ever had ! I've stayed in £15 a night bed and breakfasts in Blackpool with more comfortable beds, don't think my room (room 4 in the loft area) had a single spring in the mattress ! It was so dark my partner had to hold a mobile phone over my head for light for me to do my make up !! Would I recommend this place......for a wedding Venus yes.....for a overnight stay NO stay in a local pub or somewhere else ! Drinks were dry expensive £4.30 a pint of Stella and £6.50 a glass of wine, didn't eat here other than the wedding food which as I said was excellent !

"Wedding venue"

4
01/06/2016

Stayed at the hotel for one night for my brothers wedding. We arrived mid morning had a coffee in the bar area nice coffee but not very hot. The bride did ask if it was possible to have some rooms ready for guest to change before the 2.00pm check in time. The girl on reception was very efficient and helpful and I am sure every one did get a room for about 12.30 so well done to all who made this happen. We had a sandwich from the bar menu which cost £15.00 but very nice served which chunky chips and very nice salad.The venue is a perfect setting for a wedding, it did train most of the day but stopped for pictures outside the church on the lakeside which is only about 500 yards from the hotel. The wedding food was excellent and the service from the staff was second to none well done again, few problems with some staff not good with language being from Eastern European, never really caused a big problem. We had a room at the front of the hotel which was about 30 yards after coming out of reception outside. The room was clean little on small side but for one night was okay. The bathroom with a shower had been renovated and beautiful. The bed was very comfy wardrobe had plenty of hangers. Tea coffee biscuit etc all supplied. The reason i rated it 4 was due to breakfast. We had 8 on our table and only got 6 small pieces of toast after asking about 3 times did get more. All the usual fruit juices yogurt etc cereal and fruit which was nice. The breakfast it self is self service buffet. It was not very hot and filled up very quick so of our guest who arrived about 9.15 got very little. Not good when breakfast is served till 9.30am. Tea coffee also Luke warm. You do have to remember it is only 3 star hotel so overall a good hotel.

"A THREE STAR PLUS HOTEL IN A SIX STAR LOCATION !!"

3
28/05/2016

A charming natural stone building externally renovated to the highest standard set in 5 acres of grounds overlooking Rutland Water with spectacular views. I defy any guest not to fall under its relaxing spell and be captivated by the solitude ,and uniqueness of this idyllic location. I spent many hours in the lovely gardens feeling the stress and worries ebb away. The reason why this location does not score higher is the urgent need for the Reception Area to be improved along with the restaurant . Both are adequate but a little drab as is the bar. There s a lovely conservatory overlooking the Rutland Water where breakfast is served and also afternoon tea. I stayed in a modern bedroom in an outside block, reasonably appointed with full modern facilities. It had a small balcony overlooking the water which was delightful. There were a number of things which downgraded its rating.The staff for the most part were adequate but at times a little surly and disinterested , ordering in the bar and restaurant could be difficult due to language difficulties. Breakfast was a buffet service which was satisfactory but what you saw is what you got. For example. If you wanted eggs, scrambled is what you got ,boiled, poached or fried not possible However despite these travails the location overcame everything. go with the right attitude and you will not forget it. I will be going again, the area is beautiful ,plenty to do good restaurants and a visit to nearby Stamford highly recommended.

"wonderful views"

4
23/05/2016

This is the second time we've stayed here, a lovely place with lots of atmosphere, really nice restaurant for evening meals, breakfast is in the conservatory overlooking Rutland Water, wonderful views. Good food and a good choice for breakfast and a good menu in the evening. Both times we've had a room overlooking Rutland Water, the rooms we've had have had double doors that open so a wonderful view. Rooms have been very nice, nice decor, well appointed, we did find the bed not wonderfully comfortable though. The hotel is situated in a very nice area, lots of nice scenery around and very pretty villages and small towns nearby.

"Fantastic location and staff"

5
23/05/2016

For a 3 star hotel we were highly impressed. Stayed 2 nights with friends then a Sunday lunch with more family joining us. The room was excellent (we believe it had had a recent makeover) with a Juliet balcony overlooking the lake. The location on the very edge of Rutland Water near to the famous semi-sunk church was just idyllic and bike hire to explore he lake was within easy walking distance. Food was superb but what made the day extra special was the staff. Service was second to none throughout but the navy suited silver fox mentioned in a previous review made our stay. Daniel is one of the best hospitality professionals we have met. There when you need him, helpful to the extreme, knowledgable about where to go, eat, drink and a thoroughly nice chap that goes out of his way to make your stay memorable.

"Normanton hotel, Rutland"

5
19/05/2016

Stopped here many times, next to Rutland water, a fifteen mile walk around or an hour on a cycle, stunning scenery and a lovely quite hotel, with good sized rooms, fantastic polite staff, great food and a really tranquil setting, perfect after a day's work and just so relaxing, it's very popular and busy, so book early, beautiful buildings ex stables, beautiful surroundings, good food, great staff and peaceful

"Great location but tired"

3
17/05/2016

Hotel is a 3 star (just), the rooms were quite tired and the beds were awful for the sake of a decent mattress. The staff were fantastic which outweighs the negatives. The food was very good and when my kids hit 15 they may be able to almost finish the children's portions! We were there for a wedding which the staff really put the extra effort in to. The location is stunning and if you like walking or cycling you won't find better. The room rates are a little high but I guess the location has a premium to it. Overall I would recommend this hotel but remember the star rating is 3 and you won't go wrong.

"Quaint little hotel."

4
12/05/2016

I only stopped in this hotel for one night, The food was excellent and the waiter was very professional and gave great service, he even advised me on where to visit. The rooms are quite unusual in the fact that you access them from outside the hotel from the courtyard. The rooms are spacious and the decor is quite dated, although the tv is a huge flat screen smart tv. The bed was not the most comfortable in the the world, quite lumpy and I could feel the springs in areas. The setting of this hotel is outstanding with beautiful views. In all I would recommend theis hotel to anyone, the positives far outway the negatives.

"Room with a view"

5
11/05/2016

We were warmly welcomed by the lady at reception and were lucky enough to get a room upgrade. The room had an outlook over Rutland Water and was comfortable and clean with everything working. Later in the evening it gave us sight of a lovely sunset. The location of the hotel is fantastic, right on the edge of the water. Parking is easy and it is easy to access the footpath along the waters edge for a walk on level ground. Be sure to walk to the Church which sits on a spit of land out in the water, a short distance from the Hotel. Come back and enjoy a drink in the comfortable bar lounge area. Dinner was very enjoyable with a varied food and drinks menu, and the setting unusual, it's part of the old stables. Breakfast is served in the conservatory again with views of the water. The choice covers most tastes and was of good quality. The setting, comfort, friendly staff and good food made for a memorable stay. We will be back to enjoy more things this area has to offer. A ideal base from which to explore and relax.

"Daniel made the break superb!"

5
07/05/2016

I stayed for 1 night having been cycling for the day. I was greeted by Daniel and he made sure of making my stay perfect. His professionalism and the quality of food of which he served, was brilliant! He was a true gent! The hotel itself could do with a slight make-over, but other than this, I would say it was good.

"Stunning place"

4
05/05/2016

Great location, with direct access to the lake. Staff are friendly and food is good. Best rooms are on the ground floor facing the court yard. The rooms above the kitchen can be noisy till it closes so it something to be aware of if after an old mans half hour ! Overall great place to stay and would recommend.

"Few days break"

2
04/05/2016

First room offered was not good, second ok but not great, dinner was just ok, staff not very helpful, breakfast just ok, nothing outstanding here, wifi terrible, the only really good thing about this hotel is the location, but you do need to drive to get anywhere,

"Good Hotel very clean"

4
03/05/2016

All in all a very nice and quiet hotel to stay in. There was a wedding on and the staff seemed to be a little pre occupied with that but thats not a major drama. Only thing that got to me was the £5.00 charge for room service. After you have paid good money for a nice room and well over the odds for the drinks, to have another charge just for brining them to the room is a bit off putting. Wont be using this service in the future. £5.00 + £8.00 for 2 drinks is far to much and a bit of a liberty. The hotel was very clean and well presented. Would stay here again but avoid the room service which in all fairness should be included in the cost of the room!!.

"Great stay in a fab location."

5
02/05/2016

Stayed with my partner in a court yard room. Room was clean,tidy and spacious with good size TV. We also ate in the restaurant, food was excellent and also presented well. Staff were good, friendly and very helpful. Our waitress for the evening was a senior member. Not sure of his name silver fox hair, navy suit and looked immaculate. Service he provided was top notch. Nothing was too much trouble. Hope to visit again soon. Thank you so much for our amazing experience..... Mr silver fox.. Navy suit man.

"Pleasant stay"

4
02/05/2016

We never really go away to enjoy the hotel they're just a place to rest our heads really. However due to the remoteness of this hotel we ate in the onsite restaurant which was amazing. The food tasted great and the staff were efficient and friendly. We went for a walk by the lake in the evening after dinner which was really enjoyable. Although there was lots of sheep muck on the path to dodge. Breakfast was nice too. One negative was that they advertise as having complementary toothbrushes if you forget yours. Well I forgot, and so did they! They didn't have any. Not a massive deal as I shouldn't have forgot but they shouldn't advertise a service and not provide it. The receptionist was very apologetic.

"Hotel on the banks of Rutland Water. With flat good paths for walking or cycling accessed from a gate in the grounds."

4
25/04/2016

Daniel and staff are very welcoming and efficient. The food was excellent in quality and preparation and service. Plenty of parking with well kept grounds. Our room was well appointed and clean. Our room overlooked a field and was very quiet. Tea and coffee in the room, which if more was required it was easily available. Our sandwich lunch was freshly made and served with salad and great chips.Fillet steak dinner melted in the mouth. We would definitely go back again.

"stunning location"

3
19/04/2016

My husband and I recently stayed at this Hotel. Our room, with a lake view, was stunning as was the superb location of this Hotel. The food was very pleasant too. The Hotel is in an excellent situation for visiting Stamford and other areas apart from activities around the lake. Overall a very pleasant experience apart from one problem - a stressed and bad tempered waiter!

"Cream tea overlooking the lake spoilt a bit by confusion on charging."

3
15/04/2016

Our party consisted of 4 adults, 1 OAP, 2 teenagers and 1 toddler. We looked at the £12.50 cream tea and decided that we probably did not need to order one for each person, as there were a few small eaters in the group. So we were discussing whether we should order 5 teas rather than 7 (one for each person with toddler sharing). At that point the very helpful member of staff recommended that we would probably need about 4 teas. We then order a latte and had some more scones so that everyone got one. It was a lovely tea, very tasty and sitting in the conservatory overlooking the lake was a great setting. Then the bill came and my mother (the OAP) said she wanted to pay. Off she went to be presented with a bill for over £80. It seems that we were still charged per person at £12.50 each. My sister-in-law took my mother back to the hotel and on discussion they refunded part of the cost. However what seemed like really friendly and helpful customer service backfired. Don't be put off going though just make sure you know what you are actually going to be charged for.

"Visit for refreshments"

1
13/04/2016

Visited normanton park hotel after walking round Rutland water. We were in need of drinks and a little something. We have been to this hotel several times before it was taken over by best western and have always had excellent service, quality and value. On this visit however it was very different. I ordered two coffees, one scone. Which came to £12.60. We were served with the coffee after quite a wait. But it was a nice afternoon so we did not mind. We finished our coffee but still did not get the scone. But we waited a little more. After about an hour and half we decided we had waited long enough. So we went in and asked for a refund. We were treated appallingly. The attitude was "what's the problem". If the hotel was busy or if it had a wedding to deal with I would have understood. But there was nothing on at the hotel. Such a shame it used to be a favourite place of mine. We are not happy. If I could give it zero on the score I would.

"Hi tea"

4
10/04/2016

Had hi tea £12.50 per pax. We ordered 2 pax and shared among 3 of us. Nice sandwiches esp the roast beef, scones and average cakes and gd service. Quiet but it was facing carpark, not rutland waters. Still overall a pleasant experience.

"A fantastic Wedding"

5
05/04/2016

I recently had my wedding at the Normanton Park Hotel, and I must say given previous reviews regarding the place I was slightly anxious! However I could not of been proved more wrong. The service and organisation was brilliant, and the attention to detail from staff, and their willingness to go out there way was excellent. I stayed in the Bridal Suite for 2 nights and it was stunning. The facilities within the room were what you would expect for the top end room, and the Jacuzzi Bath was a lovely bonus - my only gripe was there wasn't enough hot water to fill it on the 2nd morning (probably more people in rooms using the hot water?) However I cannot complain as I used it several times! There was two balconies both with gorgeous views over looking the water. The instant hot chocolate is literally the BEST chocolate I have ever had! Whilst the four poster bed was HUGE, and decorated well, the mattress could be upgraded. The room had a lovely dressing table and plenty of wardrobe space, and room for my bridal party to get ready. The food on the day was perfect, and all my wedding guests commented on the organisation and stunning views. Thank you Normanton for a great day!

"A special birthday lunch"

5
02/04/2016

My family booked a special birthday lunch for me. As there was a party of us and we wanted to sit together, rather than eating in the dining room the management set a long table up in the library, we had excellent service they couldn't do enough for us to make us welcome and the food was excellent too with a varied menu including a vegetarian dish. The hotel itself is situated almost on the banks of Rutland water and from the library, double doors led onto extensive gardens. We had the benifit of it being a really hot suuny day. High recommend it.

"Amazing from booking to check out!!"

5
01/04/2016

My Mum treated us to a night away for our 9th Wedding Anniversary and I found this hotel on offer on Living Social....I'm so glad I did. When I rang to book Daniel gave us a special room as it was our anniversary. When we checked in we were shown to our room and booked into the restaurant for dinner. After a walk around Rutland Water and a quick trip to Stamford for lunch we came back to the hotel and sat in our room with a drink overlooking the beautiful water. We were very lucky with the weather it was a glorious sunny day. We ate dinner in the restaurant and Daniel had organised some prose co for us to celebrate , which was very thoughtful. We were each given a beautiful fresh olive bread roll and then I had the prawn spaghetti and my Husband had the sirloin steak both of which were delicious. I then had a cheese board and Hubby had the apple pie. Both of which were yum!!! We ended up having a night cap in the bar under the watchful eye of Daniel and Stacey. After a very stuff sleep we had breakfast , firstly there was the continental selection of juice , fruits and cheese and meat and we ordered cooked breakfast , myself poached eggs and veggie sausage and my Hubby the full English. All of which was lovely , although the eggs were hard but didn't spoil our experience. If I had to find one negative about the hotel it would be the shower which was unpredictable in temperature and really needed a hook on the wall for it to be easier to use!! The positives were the staff , the food and definitely the location. We will return to this hotel again and again and next time bring our bikes for a good look around the water and next time we will stay two nights to really explore!! I just have to say anyone who gives a bad review of this hotel because of service or food - ignore them!!!

"Poor Sunday service"

3
20/03/2016

My fiancée and myself came here to check out the hotel for a possible wedding venue, we asked if there was a area to enjoy some tea and afternoon cakes and directed to the conservatory area. Upon walking in my fiancee asked a waitress if we seat ourselves or wait, she was brushed off very rudely by a young female waitress. As she saw us we assumed she would serve us but we waited a good 10 minutes before this happened. During our wait an older female waitress served a small family but neglected to acknowledge us and she went and prepared another table for service and cleared away another table. We were only served after a lady from the bar area came to ( I assume ) help with the covers. It's a shame that this experience has ruined what is a great hotel and area. If two staff members can't serve one cover, how on earth can they accommodate a wedding? We must give our compliments to the lady in the black shirt who served us she was apologetic for the wait and took our cappuccinos off the bill, the food was lovely.

"Pretty Good - Excellent Food"

4
09/03/2016

Usually I book my stays with the chains to ensure that my hotel is to a minimum standard but this looked a little difficult in this area, so I looked at Trip Advisor and the Normanton Park looked good. Upon arriving the reception was good and the room was spacious and clean. Looking at the menu the food looked a little bit fussy for my palate but this certainly wasn't the case. The food was of exceptional quality and taste, the trout for starter and rolled pork belly for main being absolutely delicious. The service was excellent and friendly. When looking out my bedroom window in the morning I found that there was a beautiful view of the lake and garden and it looked like some really good walks too. The only negative was that the bath/shower was not really conducive to having a shower. There was a shower curtain but the water temperature was very difficult to regulate. I would have awarded five stars if this hadn't been the case. I would certainly recommend this hotel, as long as you have time for a bath.

"Not so great"

2
08/03/2016

While in the UK for work we stayed at various Best Western hotels. The Normanton Park hotel was quite a let down. We had no hot water for 2 days which is a bit of an issue in the cold weather. The waiter at breakfast was also very unhelpful. This was most likely an singular bad experience when looking at the other reviews.

"Good place to stay"

5
03/03/2016

We have stayed here so 6 time now whilst it was under various owners, but the best to date has to be Best Western, well run, clean, nice staff, and a breakfast to die for, a good place to rest your head

"A LITTLE GEM"

5
24/02/2016

Had a fantastic 2 night stay for my 60th Birthday weekend. From the minute we arrived at the hotel the staff were amazing and I cannot thank them enough, they made my weekend very special. The food was superb, the accommodation was outstanding and feedback from my family and friends has been excellent. Special thanks to Sarah, Daniel and Di for their attention to detail and warm welcome.

"Perfectly acceptable Hotel"

4
24/02/2016

Staying for only one night. Was concerned when directed to my room due to low ceilings. I am 6ft 2in and 20 stone. Room was small but clean and tidy Food in restaurant was excellent and the staff charming. Eat breakfast overlooking the water. All in all a good stay which I will repeat when in the area.

"60th Birthday Party"

5
23/02/2016

We had an excellent evening and night at the Hotel. Many thanks to Daniel and his team for their care and professionalism we were treated to.The food and service was top notch, I would certainly recommend the Hotel for parties or just a quiet relaxing stay.

"Another great experience"

5
15/02/2016

After getting married at this hotel last year my wife and I returned for Valentines Day for dinner. Once again the service was excellent from Daniel. The food was outstanding and definitely value for money. We will be returning again very soon.

"Great surrounds"

3
14/02/2016

Bit pricey. Female receptionist on duty not that welcoming, Lovely breakfast and very friendly waitress serving. Beautiful view. Large bedroom. However disappointed to see chipped paint on bathroom door especially when paying over £100. Also dog barking next door.

"Only stopped for coffee"

4
10/02/2016

Popped in after a walk along the bank of Rutland Water. Dog friendly, we sat in the lounge and had coffee. Friendly service and nicely presented coffee. The lunch menu offered some interesting sandwich/light bite ideas, maybe for another day. The outside of the hotel is lovely with views of Normanton church and the water. Snowdrops and planted boxes made the grounds look cared for too.

"The Only Thing Good Was the Food."

1
31/01/2016

After having a really nice, bracing walk around Rutland Water we checked into the Normanton Park Hotel. On checking out our room (Clipsham) on the ground floor of a detached annex building we were pleased to have a Jacuzzi Bath and bizarrely a heated toilet seat (Must buy one for home...) We met with friends for drinks and arranged dinner for 8 people for 7.30. The food was really good and not one of our party had anything negative to say about any of the three course meal. We retired at about 22.45 as everyone was suffering from their days walking and needed a good night's sleep. This is really where our Normanton Park Hotel experience began. We got back to our room and there was a really unpleasant sewer smell in the bathroom, being tired we decided to just put up with it (wasn't noticeable in the bedroom) and just get some needed sleep. The bed was knackered, the slightest movement created really loud creaking noises, this married with probably the most uncomfortable mattress we had ever laid upon wasn't the start to our planned restful nights shuteye. We turned off the TV (mounted at a very strange angle on the wall) and tried to lie still on the rock hard mattress to stop the bed creaking. This happened to be the least of the problems. After lying there for 30 minutes or so I came to the conclusion that the building was made from tissue paper and whoever was in the room upstairs was either related to an Elephant, wearing hob nailed boots or practicing for a forthcoming furniture removal marathon. In addition the bath upstairs sounded like it was a waterfall directly on our ceiling (which was ran 3 or 4 times over the next 4 hours) and the extractor fan in the upstairs bathroom was 20 times louder than the one in our own, the television sounded that loud we didn't need ours on to follow the scheduled programming and when that was turned off the music took me back to a 1990 rave I had attended in Manchester. After not getting any sleep at all, I heard another guest go up to the room, I looked at my watch and it was 3.00am another bath was run… we had really had enough. It is at this point that we found out that the bed upstairs was in a very similar condition to ours, the rhythmic creaking's and noises of pure unadulterated passion were really too much to deal with, we decided to quickly pack our bags and go home. This is the first time, staying in hundreds of hotels that we have ever left in the middle of the night, we could have complained but that would have involved going to reception across a freezing cold courtyard in the middle of the night, at this point I just wanted to go home. I must add that as far as I am aware our other friend who stayed here didn't have the same night's entertainment as ourselves, we must have just been the lucky ones. To sum up, the food is really good, however if you book and stay in the Clipsham room and are unfortunate enough to stay at the same time as the furniture removing, fornicating Elephant herd I feel your pain.

"Stayed here witha wedding party"

4
24/01/2016

We stayred here 23rd Jan in the room named the Preston room (the rooms are named not numbered). Staff very friendly and helpful, and reasonalby priced too! The room had a loverly view through the trees to the lake and was well appointed. Room and quiet and stacks of parking outside

"Business stay"

5
17/01/2016

Booked this hotel on special winter rate, very good value, hotel clean, superb location, breakfast was efficient and tasty. Room was alittle cold but warmed up nicely when heating turned on. Would stay here again on special rate prices, however full rate is expensive, when on a budget

"groupon"

3
08/01/2016

the country side and walks are great. we hired a couple of bikes and cycled around the reservoir. the restaurant food was very nice. however, some of the reception staff in the hotel itself seemed to forget that they are there to look after us. they came across as rude and abnoxious. the room we had had a very small window to the outside world and we couldn't see anything out of it due to it being at the side of the building and next to the wall. if we had paid full price for that room then I would of complained bitterly.

"Overnight stay for private party."

3
30/12/2015

Matresses needed totally upgrading. Tried one room and asked to change.They should be ashamed to have a mattress like that in the hotel. Second room had a slightly better matress but was not brilliant. I had to ring a few days later for a refund as we were charged too much for the room which we settled for. The party and food were very good and the staff efficient. Coffee when we first got there was stewed and I only received half a cup. At £2.50 I would have liked a full cup! I think the hotel needs refurbishing in some areas. It looks as if it is struggling to keep up. It is a shame as the setting is superb.

"Comfortable hotel in its own grounds overlooking Rutland Water."

4
14/12/2015

I stayed at this hotel for one night on a leisure trip to go bird watching on Rutland Water. On the internet I had just booked a double room but when I arrived I decided to upgrade to a room with a view of the lake. For a small supplement of just over £8 I was given the Preston suite. This was a very nice room with a four-poster bed, a large desk, two comfortable armchairs and french windows with a view of the lake. The bathroom had a whirlpool bath with a shower over one end. As I hadn't used one of these baths before I had to try it. It was quite pleasant and there was plenty of hot water. I had my evening meal in the Clock Restaurant, which is an intimate dining area. From the reviews I was not sure how good it was going to be. The meal that I had was excellent, and as I like fine dining, I am fussy about what I am paying for. The Rack of lamb with Lyonnais potatoes, mange tout and rosemary jus was spot on, the 4 lamb ribs were beautifully tender, and the potatoes and mange tout just right. This was followed by the Rich double chocolate tart with vanilla pod ice cream. The chocolate tart had a lot of chocolate in it which meant the texture was quite dense but as it wasn't too sweet it was very enjoyable with the vanilla pod ice cream complementing it. I retired to the bar for a coffee and a liqueur. The people serving in the bar were the same two staff serving in the restaurant. As it was a quiet night this wasn't a problem, however I hope they have more staff on when they are busy. The following morning I had breakfast in the conservatory which on a nice day would have had good views of the grounds and lake beyond. There were plenty of cereals and fruit available but I went for the full english. The service was good and the breakfast was fine except that I asked for scrambled eggs and they looked more like an omelette. Overall I enjoyed my stay here, the price was reasonable and I would go again. The Wi-Fi reception in the Preston suite was excellent, I was able to stream a video from the internet without any stuttering.

"Leisure weekend"

3
11/12/2015

Had a very pleasant stay at this hotel.The room was very nice although a bit of a draught was blowing through the old window frame.Everything you could wish for in the room, plenty of complimentary tea/coffee and lovely free toiletries in the bathroom.Breakfast was very good with enough choices to suit everyone.We found all the staff to be very helpful and nothing was to much trouble.would stay there again.

"SLOW SERVICE. MEDIOCRE MEAL. DISAPPOINTING."

3
05/12/2015

Went for Christmas Lunch with a large crowd. (Didn't stay in hotel.) Admittedly, it's always harder to serve a big number of people at the same time. However, the service was painfully slow and took far longer than that for a similar meal at all other venues in the locality. The starter was nice. The main course was mediocre, with overlooked veg., no bread sauce, (No sausage or bacon for one guest on our table) and no jugs of extra gravy or anything else offered. The Christmas pudding came with a yellow sauce or custard of some sort, not brandy sauce and was barely lukewarm. The drinks were a ludicrous price. £5.50 for a SMALL glass of wine is absolutely extortionate! The view from part of the restaurant is stunning. The view from our table and the one next to ours was nil. - Unless you count the dreadful obscured glass as a view!

Sarah A, General Manager at BEST WESTERN Normanton Park Hotel, responded to this review
Dear Rutlanders, Thank you for your review, I am sorry you feel so disappointed by your experience at Normanton Park hotel. This is certainly the first comment of this kind I have had in relation to any of our Christmas lunches so far. Everyone has been very complimentary of our food and service. I would appreciate if you could provide more information and let me know exactly which lunch you attended if you would kindly take the time to email me directly on [email protected] Sarah Aspinall- General Manager

"Disappointing"

2
29/11/2015

Stayed at this hotel for 1 night, to catch up with friends. Very disappointed, the draft beer was undrinkable, tried 3 different beers all terrible. Seemed as though the pipes needed a good clean. When we pointed it out, we were told " I don't know, I don't drink beer. The rooms are seriously out dated, tired, scruffy and we were up graded. The walls are so thin you hear every thing, every movement from your neighbours. On the plus side the food was good and stunning views.

"A VERY ENERGETIC BREAK"

4
13/11/2015

Just had a two night break at this hotel and found it very good.The room we had(BROOKE)was very good with plenty of room and kept very clean.The bathroom had a shower and a very inviting bath with loads of very hot water which was a blessing after we had cycled round rutland water on both days we were there.We had a evening meal on the first night and found the food was excellent.All the staff we met were all very attentative and were all very good in there jobs.As well as the evening meal we also had breakfast which was very good.We will certainly use this hotel again mainly for its situation,the views while having breakfast overlooking Rutland Water are magnificent.

"Dissapointing"

2
26/10/2015

Beautiful views, the rest was terrible food cold and tasteless, rooms outdated and not very clean wouldn't go again, which is a shame because of the views. When booking was led to believe this was a top rated hotel, clearly wasn't.

"Lovely location"

4
26/10/2015

We stayed the weekend for a wedding. The room was large and nicely laid out. On arrival the room was chilly and we had to turn the radiator on, the room did warm up quite quickly. The bathroom was a little tired looking with some floor tiles cracked and mould around bath grouting. The bath had a couple of hairs in it and one of the coasters the glasses were put on also had a hair on, needless to say I washed the glasses and threw away the coasters. On a positive, the shower pressure was great and plenty of hot water. Other than that the room was clean enough. The staff were friendly, the food was excellent and the location was amazing. I would recommend for the location and the friendliness of the staff.

"Left two days early!"

2
21/10/2015

Hotel in lovely situation overlooking the lake, food was very good and the service efficient and friendly - these are the only good points! We were in the annex in Rockingham Room. Sound insulation was so poor that I doubt if there is any at all. Heard upstairs guests snoring all night and they sounded like a herd of elephants when they walked around, also when they had a shower etc. it sounded as though it was in our room! Bed./pillows were rock hard, duvet not adequate to cover two people without one getting chilled through the night. Heating not working, clock/ radio not working, (had two!) Bathroom was stifling hot and very small - the door banged the loo when opened and I think we could do without the heated loo seat! Underfloor heating in there but not in the bedroom, a shower that spewed water all over floor and very hard and dangerous to regulate heat of water. from the taps over the bath.TV was cockeyed and looked as if in danger of falling off the wall. Housekeeping left a lot to be desired. Having spent two very uncomfortable nights we decided to cut our losses and return home. Reception were not at all bothered that we were leaving, just muttered 'oh sorry' - no hint of 'would you like to change rooms/see the Manager etc.' This is the first time ever we have left a hotel prior to the planned end of stay and definitely we will not recommend this one. If all Best Westerns are of a similar standard then we will not be returning to any more in this chain.

"A lot to be desired......"

2
20/10/2015

Recently stayed there for a wedding, rooms were outdated and not very clean, the food wasn't great either, breakfast was poor and the wedding lunch was terrible it lacked taste and was cold. The only good thing was the beautiful views, wouldn't reccomend.

"No atmosphere."

3
19/10/2015

We stayed in the room called The Normanton, a large room with view of the lake £97. The room was basic, tired and not pristine, there were a few long hairs on the carpet which were not mine and the toilet pan looked stained (they should invest in some bleach or change the toilet pan). We were attending a wedding at Normanton Church so it was convenient but I would not return for anything else. One redeeming factor was the evening mea in the restaurantl which was excellent well cooked and well presented, but I did think that £24 for a steak was a little over the top.

"Lovely setting"

4
18/10/2015

This is a unique hotel, being the stables to a former manor. Our room was situated in part of the original stable courtyard as opposed to the main building. Renovation of the hotel has been carefully thought out and everything is elegant & easy on the eye. Situated as it is on the banks of Rutland Water it all makes for a very enjoyable break. Staff were helpful and courteous. Our break was a special offer which included dinner. ( quite common at this hotel) Beware - the offer is only ONE course and at £6.50+ for starter or pudding, you may be caught out! Food was superbly cooked however at around £17-20 for a main it's too costly for us. Breakfast is in the lovely conservatory. The usual fruits/cereals and then a freshly cooked English breakfast. Other choices cost extra. My only annoyance is,that in the courtyard anyway, the walls are too thin. We had children in the adjoining room, baby started to wail at 3am quickly followed by their toddler,who literally screamed until 4.30am, when I presume they finally mollified him. So I've come home tireder then I went!

"Dan the Man, yes he can!"

5
12/10/2015

Recently had the opportunity of staying at this wonderful hotel as we were attending a wedding! Forget the Xfactor this place has the WOW factor, one of the most beautiful settings I have ever seen. The gravelled drive way leads you into a courtyard of this privately run hotel. A small reception area with a big welcome greets you when you enter this 18th century stone clad stable. Our room was overlooking the carpark and was a little on the small side but as we spent limited time there this was not an issue but if you are a little on the tall side mind your head on the sloping ceiling (I learnt the hard way, ouch!!). It had all the basics, kettle, tea, coffee, iron, ironing board, trouser press and bathroom toiletries, everything you need for a weekend. Being part of a wedding party we got to meet Dan,nothing, I mean nothing was too much trouble for him, he seemed to be everywhere? His hard working staff made sure the wedding was a success and they all deserve a pat on the back. Breakfast was ample and the coffee hot, the perfect start to the day. As they say, a picture speaks a thousand words, check mine out.

"Fantastic Rooms, Food and Views"

5
07/10/2015

The hotel has a very warm and welcoming team, the service from the team was just amazing, Daniel who looks after the dinner and hospitality was incredibly helpful and nothing was too much trouble. We booked the venue for a function and the hotel rooms we had were amazing. The food was fantastic, great quality and lots of it!! The sticky toffee pudding was a massive hit! Fantastic views right by Normanton church in Rutland Water, very quiet and out of the way, ideal place to get away.

"Afternoon tea"

4
05/10/2015

Afternoon tea Normanton park at the end of September. My wife and I did a groupon deal including prosecco for £19. It was all good, but it must be wonderful on a nice day looking over Rutland water. Sarnies, cakes, scones and drinks were all very nice.

"lovely location. a bit dark inside. decent coffee"

3
04/10/2015

We went for coffee and inside was a bit scruffy in places and a bit dark and depressing. what a shame there isnt more use made of the lovely location and views overlooking rutland water. It would be so much nicer to sit in a sun room overlooking the view. Perhaps there is such a room but we didnt realise ! Service was a bit slow and haphazard

"Always ask for a Lake/reservoir view"

4
04/10/2015

Well placed in a beautiful spot but make sure you ask for and get (you probably have to book early) a room with a view over the water...other rooms are distinctly unappealing. The restaurant serves a good choice of evening meal and breakfast, has a view across the water and some magnificent sunsets.

"The food was exquisite"

5
01/10/2015

Nice rooms, friendly staff, beautiful view, but the food was five star, the chef who is Hungarian served the lamb perfectly cooked. The beef just right , beautiful presented. The pear for dessert with black current sorbet was delicious. My compliments.