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Vorteilscode

Best Western Hotel Tree City Inn, Mcminnville

809 Sparta Street, 37110-2631, Mcminnville, United States - Siehe auf einer Karte
Best Western Tree City Inn - Gegend Das Best Western Tree City Inn ist ideal in Mcminnville Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Herzlich willkommen im Best Western Tree City Inn!Gäste unseres Hotels in McMinnville genießen unsere typische Südstaaten-Gastlichkeit und die großartige Lage in der Nähe der Cumberland Caverns, des Rock Island State Park und der Fall Creek Falls. Das Hotel ist eine erstklassige Unterkunft in McMinnville. Ein großes beheiztes Hallenbad und ein Whirlpool sind der perfekte Ort, um sich nach einem langen Ausflug zu entspannen. Lokale Nationalparks wie Rock Island sind Anziehungspunkte für Naturliebhaber und eignen sich hervorragend zum Baden, Erholen, Wandern und Kajakfahren. In unserem Hotel in McMinnville sind alle Gäste, von Geschäftsreisenden bis hin zu Urlaubern, herzlich willkommen. Einige der Gäste dieses Hotels in McMinnville halten sich in der Stadt auf, um zu arbeiten, an Familienfeiern, Hochzeiten und anderen wichtigen Veranstaltungen teilzunehmen. Unser Hotel ist haustierfreundlich, damit Gäste die ganze Familie mitbringen können. Andere sind hier wegen des jährlichen Bonnaroo-Musikfestivals oder um sich die Baumschulen anzusehen. Lokale Landwirte pflanzen alles von Kirsch- bis Apfelbäumen sowie mehrjährige und immergrüne Pflanzen an. Der Frühling ist eine beliebte Jahreszeit in dieser Region, in der sich die ganze Schönheit der Natur entfaltet. Cumberland Caverns Live & der Smithville Fiddler's Jamboree sind beliebte Konzerthallen und viele Gäste unseres TN Hotels in McMinnville kommen wegen der lokalen Musikszene. Wir beherbergen in unserem Hotel in McMinnville auch Geschäftsreisende, darunter Mitarbeiter von Bridgestone und Firestone. Darüber hinaus übernachten Mitarbeiter der Stadtverwaltung von McMinnville, des River Park Hospital Personal und von Charter Communications bevorzugt in unserem Hotel. Die wichtigsten Unternehmen sind vom Hotel leicht zu erreichen. die geräumigen, ruhigen Zimmer eignen sich ideal zum Arbeiten und gewährleisten eine angenehme Nachtruhe. Dank der großartigen Aktivitäten in freier Natur, dem freundlichen Personal, einem fantastischen Hallenbad und dem kostenlosen Frühstück fühlen sich die Gäste wie zu Hause. Wir bieten luxuriöses Bettzeug und eine hochwertige Ausstattung, denn Komfort hat bei uns oberste Priorität. Buchen Sie noch heute Ihr geräumiges Zimmer im Best Western Tree City Inn und freuen Sie sich auf Entspannung pur!

Best Western

Hotel Tree City Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Spa
    Spa
  • Hallenbad
    Hallenbad
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Safe
    Safe
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2019
Gebildet aus de 210 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
79
Sehr gut
70
Befriedigend
36
Mangelhaft
14
Ungenügend
11
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
8
Alleinreisende Alleinreisende
12
Familie Familie
63
Geschäftlich Geschäftlich
28
Geschäfts-<br>reisende Geschäfts-
reisende
56
Geschäftsleute Geschäftsleute
31
Geschäftsreisende Geschäftsreisende
34
Paare Paare
48
Reisen mit Freunden Reisen mit Freunden
16
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Cannot keep reservations"

2
User 01/12/2019

Made reservations in October to stay here over Thanksgiving. Checked in prior to official check-in time only to find they had no rooms available based on our reservation request (one of which was for two beds - - told they were putting us in a room with a king-sized bed but it was actually a queen-sized bed). Attitude of person on front desk duty did not help. Had problems with the TV. Called the front desk, and got the same "attitude". Plus, the air unit ran all night -- colder air -- even when we turned it off completely. Very disappointing all the way around. Not accommodating to customers to include those with special needs.

"Pros and Cons-you decide"

3
Jeffery C, Virginia Beach, Virginia 13/11/2019

Upon arrival, front desk person was very pleasant...I had asked for a 1st floor room due to hip surgery, but was told there was none available. We were put on the end of the second floor, by the stairway, so we heard everyone coming and going...be aware, this is an outside hallway motel, and while there is no smoking in the rooms, there are ash trays all along the hallways for people to get their "cancer fix." Unfortuately, those of us who don't, and who are allergic to the smoke they produce, are forced to inhale their pollution. Room was good, and bed was comfortable, and the shower was nice. There are limited motel choices in McMinnville, and there is not much info on the other locations, but they may be worth checking out. I've stayed in worse places, but this could have been much better, so be aware of the limitations.

"Best Western McMinnville TN"

4
Alan C, Johnson City, Tennessee 05/11/2019

Check in was very quick and staff was extremely friendly and cooperative.Room preference was given and Diamond Select status was recognized. Room was great value, extremely clean and comfortable.Checkout was fast and breakfast was very good with several options. Alan Crowder

"Gives poor impresson"

1
User 29/10/2019

The room was so musty smelling. It had few towels, no kleenex. It is very old and we will not recommend it to anyone else. It was way over priced. Not very many motels in this area so I guess this one was better than the others but we were glad to leave in the morning.

"Cave trip"

4
kbrown3601, Franklin, Indiana 28/10/2019

Breakfast could have been better. Milk for cereal was sour first morning, no bacon 2nd morning. Went to get extra towels and she wanted me to bring dirty ones back before taking clean. Was on 2nd floor with bad knee and back. Was not going up and down more than I had to. Pool was great but hated walking outside in the cool air and rain . Room was clean.

"Served our needs"

4
DONNA K, Conway, South Carolina 13/10/2019

For one nite, we checked in quickly and the front desk was very pleasant. The room was clean, beds were comfortable, but pillows had to go. They were half the size of a normal pillow, this was their only downfall. Breakfast was of the normal type, nothing special.

"Reunion"

4
User 07/10/2019

Reunion. Came for my fortieth warren county senior high school class reunion 1979. The room was expensive for warren county I thought. The breakfast was just okay and could have cooked a little longer (sausage,eggs). Everything else was just fine.

"Nice hotel"

4
Adjusting_Angel, Mount Airy, North Carolina 24/09/2019

Obviously renovated recently as the rooms were spotless. There's only so much you can do with a motor court style motel but this is as nice as it could be. The staff was friendly. The neighborhood was quiet. The parking lot was quite full so they must be doing something well. Great king size bed. Great Television. In room micro fridge was a nice touch. Did not eat breakfast or use pool so have nothing to add there. No apparent elevator to 2nd floor where I stayed.

"The usual good quality Best Western "

4
pozdowny, Chicago, Illinois 23/09/2019

Checked in late for a night on a road trip. Cool old fashioned look with the entry to your room from the outside. Very clean room. I recall a fine shower with lots of hot water. Check in lady was very friendly, wish I remembered her name for a shout out! Tiles a little worn out in the outdoor walkways, but I found it a pleasant stay. Didn't explore the rest of the facilities .

"REEEAAAAAAL CLEAN"

5
Steve C, Tallahassee, Florida 03/09/2019

I was extremely satisfied upon my arrival to the tree city best Western. This place is spotless! From the parking lot to the bathrooms to the lobby to the room, everywhere. The beds are comfortable and parking is simple. I will stay here again, and recommend that you do too.

"Overnight"

4
Ramblinrebel76, Kenosha, Wisconsin 16/08/2019

Clean except for the 2 pills on the floor. Good food at the free breakfast bar. Got there late, desk clerk was waiting for us. Had 3 rooms waiting. Comfortable beds. Walking to breakfast had to go around to the main entrance. When you leave your room, headed to eat, the doors in front of you are for employees only.

"3 rooms. All bad"

1
User 12/08/2019

Reserved 3 rooms for 2 nights directly on Best Western website. NOT a discounter. When we checked in all 3 rooms were smoking rooms. Choosing a smoking room was not an option on the website, and even if it was I would never have chosen it. Front desk staff was flabbergasted that this was a problem for my group.

kevalsheth, Manager at Best Western Tree City Inn, responded to this review
Kurt, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Looking back at your reservation, the rooms you had booked were 3 Two Double Bed Smoking rooms and if you look back at your reservation confirmation it will confirm that smoking rooms were booked. We were busy and unfortunately were not able to accommodate all 3 rooms to non-smoking but were able to switch one of your reservations into a non-smoking room. We are in plans to convert all of our rooms into non-smoking in the near future and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Bike Trip"

1
User 11/08/2019

Became ill during night with stomach virus. Could not ride motorcycle back home which was 3 hours away. My husband left early to get car to bring me back home (6 hours RT). I called front desk, explained situation, I met resistance & they did not want to work with me on this but I had no choice. I was very ill. I left room shortly after 2pm. We later learned we were charged for another full nights stay that was $12 more than the night before. I can understand a small service fee but a full nights stay? Unacceptable!! Regardless of your motel rules you can at least show an act of kindness & sympathy for someone when they are down! Very greedy act by this facility! Sure these folks did a cha ching fist pump. Easy money taking advantage. Will never ever consider BW again in my travels!!!

"Nice motel"

4
Dropsoj, Wooster, Ohio 07/08/2019

The workers were all very nice and helpful. The room was clean, something to note is the entrance to each room is outdoors, not inside. Convenient to local attractions. Overall good stay, will return again if in the area.

"Great Weekend Stay"

5
User 15/07/2019

Extremely hospitable staff. Great breakfast with lots of variety. Small and clean indoor pool and hot tub area. Small and clean fitness area. Clean rooms. Great location in McMinnville. Access to town. Safe atmosphere.

kevalsheth, General Manager at Best Western Tree City Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Clean Hotel"

4
blkv, Cleveland, Georgia 12/07/2019

Very friendly and informative staff. All room doors are on the outside..."like a motor lodge"...might bother some people didn't bother me in the least... but I am always "prepared" anyway. There is a small indoor pool and hot tub...It is not a 5 star Four Seasons...but it is clean and serves the purpose well. Very comfortable bed in the room we stayed in.

kevalsheth, General Manager at Best Western Tree City Inn, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"friendly little hotel"

4
cubsta, Redditch, United Kingdom 03/07/2019

We stayed for 5 nights in june and were very pleasantly surprised . The friendliness of the staff was the hi light of our visit , especially Flo in the dinging room who always had a smile and made us feel right at home. Breakfast was always good and the location is close to town. The only negative to the place was the cleaning could have been a bit more thorough. Carpets weren't hoovered and the bathroom wasn't cleaned during our entire stay.

kevalsheth, General Manager at Best Western Tree City Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

"liars about proximity to The Caverns music venue"

1
RustyShackleford1, NC 01/07/2019

We booked a room at this place because we believed it was about as close as we could get to The Caverns (home of Bluegrass Underground). When we got there, before we checked in, we asked the clerk and she said yes, you can't get a hotel any closer to the Caverns than here. After we'd already paid, we were looking at the map, and discovered there is actually a town called Monteagle, with several hotels, MUCH closer to the Caverns.

kevalsheth, General Manager at Best Western Tree City Inn, responded to this review
The Cumberland Caverns, which is locally referred to as 'The Caverns', is located very close to us. We apologize for the confusion that this may have caused. We at least hope that you were able to partake in our free hot breakfast that our guests enjoy during their stay.

"One Night Stay"

5
capphe, Union, Missouri 23/06/2019

Quiet little hotel just as you pass through town. Not a big fan of outside entrances to my room, however I never heard passing traffic or disturbed by other guests passing by which was refreshing. Arrived after midnight and just wanted to go to my room. The night auditor was very pleasant, quick, and efficient with a check-in time less than 5 minutes. The beds were a bit stiff (newer mattress maybe?), but this is simply based on preference. We left early the next morning but had a chance to partake in breakfast which was go for those on the go. I especially loved the single serve Nutella packets! Over all, though not there long, a very good stay.

kevalsheth, General Manager at Best Western Tree City Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

"Dirty Rooms"

3
821shannonh, White House, Tennessee 14/06/2019

I was in town for a wedding and this hotel was highly recommended. First the doors to the hotel are on the outside of building (sometimes that matters). Parking Lot is ALWAYS full. My room could have been cleaned better. The bedspread was dirty and had black hairs all over it. I checked in on a friday night and just took my stuff to the room and then did not return to the room until after midnight. So I did not let the front desk know about it. I just took a sheet and pulled up over the bedspread. Saturday morning, I took the bedspread off the bed and placed on the floor. My husband check in the room later that day and he said the room was cleaned. YAY for clean sheets right? Nope, same sheet back on the bed when we returned Saturday night, again it was late (after midnight) so I just pulled the sheet up again. The chair in the room still had food in it from the last guests. And the coffee pot in the room still had coffee grounds in it from before. BUT, the breakfast was GREAT! Waffles were great they had strawberry and just the normal kind, biscuits and Gravy, Sausage, eggs, muffins and list goes on but the coffee was FRESH! The kind lady working the breakfast bar did a great job keeping it clean and was Super friendly, she made my day! There is tile as a sidewalk in between the parking lot and the hotel doors, don't expect to sleep in as the cleaning ladies walk by with the carts and it makes all kinds of noise. Rubber wheels on the carts would work wonders. OVERALL, I would give this hotel one more try if i was ever in the area again. I like to give places more than one chance. :)

"NICE MOTEL, BUT..."

4
Franne B, Petersburg, Tennessee 22/05/2019

My husband had back surgery in the fall. He can no longer travel long distances by car, so I was looking for a place to stay cloer to home where there are activities we would enjoy doing together. I decided to try the Best Western Tree City Inn as that area has several attractions of interest to us. The room was clean The staff was friendly. The breakfast was delicious, with variety that should suit anyone. Unfortunately, the mattress in our room was mediocre. He spent four hours watching TV from the very comfy chair in the room because the mattress was not soft and comfortable enough for a back patient. So this is a nice Best Western and it booked fast when I called for a room, but we will not be able to stay there again due to the mattresses. Maybe other rooms have beds that are comfortable, but this one caused his back pain to flare up again.

"Great Stay"

5
Nancy H, Vonore, Tennessee, United States 21/05/2019

Rooms were very clean and comfortable. Staff was extremely helpful. Good restaurants were in close proximity. There was a frig and microwave so we were able to enjoy our leftovers. Close to the Caverns!

"Deb"

5
User 07/05/2019

Excellent hotel. Clean room with microwave and refrigerator. Pleasant and knowledgeable staff. Good breakfast with eggs, cereal and waffles. All juices, all types of bread and bagels. Convenient restaurants. Will stay again.

"Anderson, Indiana"

5
Elizabeth M, Dearborn, Michigan 20/04/2019

I'd recommend with anyone traveling. Good clean and very accommodating to your every need.not only good night's sleep, but breakfast was a real treat with everything from made to order omlete to bagels and made cinnamon rolls. Fir the kids pool was inviting, work out room enough to keep you going. Just watching birds while having breakfast was an enjoyable calming experience even with all the rain we encountered. No stop rain all weekend, but enjoyed stay no matter what.

"Very nice hotel"

4
johanza, Stevens Point, Wisconsin 04/04/2019

We have family in the area, and this appeared to be one of the nicer hotels in town. It was clean and convenient. They have a nice breakfast. There are multiple restaurants very close by. There is no elevator, so keep in mind if have issues walking up stairs, try to get a 1st floor room. We were unable to get one, it was booked.

"Great accommodations"

5
Charles S, Douglasville, GA, United States 20/03/2019

Even tjhough the moteal is an older facility, it has recently been updates and the rooms are clean and all of the equipment works great. The hot breakfast was very good and all the staff was very nice and friendly.

"Great Staff"

5
Billy H, Denver, United States 06/12/2018

I stay at this hotel 2-3 times each year as I do science outreach at the schools in Warren Co. I travel a lot and I don't like being away from home, but the staff here is the very best. They are so friendly and helpful.

"Clean and adequate for our needs."

5
User 23/10/2018

Had to be here on business so didn't spend much time in the room but it is clean and quiet and handy. Staff was friendly and accommodating. Belgian waffles and bacon were good. Beds were great! I would stay here again.

"Old but updated"

4
Julie A A, Oregon 16/09/2018

This hotel is old and doesn't look like much on the outside but it is updated and the rooms are clean. The bed was comfortable. It isn't expensive so that's a plus. The air conditioning in our room was noisy. I was disappointed in the breakfast. I didn't feel like it was very good. No fresh fruit or hot eggs of any kind. That being said, the other services and the people were great!

"The Cave Hotel"

5
davecanboat, Tallahassee, Florida 01/09/2018

I would like to thank Ben for his service. When i called and made the reservation he was super helpful. When i arrived he checked us in and it was the easiest check in i have ever had. Thank you Ben for making my stay as painless as possible.

"Always a pleasant stay"

5
vfrank7456, Evansville, Indiana 28/08/2018

We try to stay here each time we visit Mcminnville. The staff are always friendly and helpful. It's an older motel but its always clean. They provide an excellent start to the day, with their hot breakfast. There is also a verity of yogurt and muffins.

"Best staff anywhere"

5
joannreynolds888, Charlotte, North Carolina 25/08/2018

Read all the reviews on Ben and Ruth and they don't do them justice.Those 2 individuals are the most caring, genuine people I have ever had from a hotel staff. Best Western is diffentley lucky to have them. They deserve bonuses .

"Such beautiful local scenery"

5
chessorcindy, Traverse City, Michigan 14/08/2018

The desk clerk Ben is amazing. Believe he missed his calling lol talked my husband into a hike to see the amazing sites at Rock Island State Park and Cumberland Caverns. Without him giving his recommendations in a energetic way my husband would have never went lol TY SO MUCH BEN

"Disappointed"

2
Johanna K, Davenport, Iowa 07/08/2018

The room smelled and the bathroom was unsanitary. Breakfast was good, however. The clerk that checked us in was new and had no idea where we could go for a bite to eat after check-in. It might be good for hotel to have listing of restaurants for travelers.

kevalsheth, General Manager at Best Western Tree City Inn, responded to this review
Thank you for recently staying with us during your visit to McMinnville. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do have a list of local restaurants placed in our in-room directory but we will work to ensure that same list is available at the Front Desk as well. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Keval Sheth General Manager

"Best Hotel I've stayed at"

5
heidiscalice13, Port Saint Joe, Florida 01/08/2018

Ben is a absolute delight. He gave me plenty of room options and helped me get a room on the first floor. Definitely will ask for him when I make reservations to come back.love this hotel. Please never change

"Perfect Stay"

5
wesleyholt99, Miami, Florida 01/08/2018

Lobby is beautifully decorated. Young man at check in personality is unlike any hotel I have ever stayed at. He was a real treasure . Bed was comfortable and room was quiet. Planning my next trip to the caverns and definitely will stay here again.

"Excellent customer service"

5
Beth G, Saint Louis, Missouri, United States 24/07/2018

Had an issue with my booking that was completely my fault, and they worked to fix it, even though they didn't have to. Can't thank them enough for their kindness and efficiency in resolving my mistake. The front desk clerk was super friendly and helpful, and the breakfast was a step above what is normally seen for continental breakfast. Would definitely stay here again if I'm passing through.

"Best Hotel with Best Local things to do"

5
ashleybetancourtab3, Houston, Texas 22/07/2018

This place is clean and well stocked. Ben, Ruth, and other employees go out of their way to make your stay amazing.Ben is excellent about knowing the local hidden spots to see. also restraunts and other local attractions

"Amazing stay"

5
stephcandoit4, Las Vegas, Nevada 17/07/2018

Comfortable, clean and very much exceeded expectations. Front Desk attendant Ben is very friendly and knows his job well. He must have been doing this for years. Great location. Close to great places to eat

"Clean room"

4
Darlene W, Lubbock, United States 27/05/2018

Room was clean, but had a moldy urine smell to it. A simple solution of bleach water sprayed daily would eliminate this smell, other than this the room was very clean and comfortable. Did have a issue of dogs barking throughout the night.

"Smoking rooms available!!"

5
User 21/05/2018

Can't find smoking rooms anymore except here..so I have a kid and got non-smoking but it's good to know. Slept great!! Very Clean!! We enjoyed their breakfast too!! The front desk gentleman was very polite and helpful wished I got his name. See you next time!!

"Nice enough"

4
mikeldover, Orem, Utah 09/03/2018

Everything worked. Room was clean. Breakfast adequate. Great price. It was very cold outside and the heater worked really well. Internet was great. Only recommendation would be to use the vacuum crevis attachment all over the place.

kevalsheth, General Manager at Best Western Tree City Inn, responded to this review
Thank you for staying with us at the Best Western Tree City Inn in McMinnville, TN recently. We appreciate the recommendation and will be passing that along to our housekeeping team. We hope that you choose to stay with us again the next time you're in the area!

"Scary, it is considered to be one of the top place"

1
LERAA, Boca Raton, Florida 12/01/2018

Stayed two nights.The lady front desk agent was very friendly and helpful. Unfortunately there is nothing positive I can say about the hotel or its surroundings. In fact, it was the worst hotel I've ever stayed at. The room had an awful smell of cigarette, we had to keep the door open in the freezing temperature outside.The bathroom was dirty, the bedding and towels in horrible condition and both had a strong smoke odor.Finally, the bed was smelly and super uncomfortable. If this place is rated as the top hotel in McMinnville, TN, I would strongly advise people to look for a vacation rental option.

"Not good hotel"

2
User 28/12/2017

The room is not clean at all. Dust on phone and other places. Dirty carpet with finger nails. Bedsheets have yellow stains. Bathrooms were dirty. Breakfast very limited. Hotels who charges similar price are providing better service. Beds have weak springs and make sound when u turn around during sleep. Other hotels who charge the same cost provide lot better service.

BestWesternHotels, Corporate at Best Western Tree City Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Decent..... Not Great."

2
User 29/11/2017

Stayed two nights. Let me start by saying this is by far the best hotel option in McMinnville as all the others are just places to cook meth. However, the beds were not comfortable at all. The tub drain was clogged and filled up while showering and the cleanliness of the room was not bad but you could tell the cleaning staff only hit the high spots. The corners were filthy and under the desk etc was not touched. It was very loud at this place too. Noise from traffic, emergency vehicles, and my favorite source of noise..... unattended kids running around. If you gotta stay overnite in McMinnville then stay here but just know it is a 2 star at best.

"THE ROOM AT THE TREE CITY INN"

5
D5073MProns, sparta, United States 20/11/2017

The room at the Tree City inn was very nice and clean. The lady front desk agent was professional and helpful in making my stay enjoyable. The room had all I needed to enjoy a rainy night in McMinnville Tennessee. The lady front desk agent looked professional and attractive.

"Takes dogs, but no place to walk them"

3
86kristinej, Riverview, United States 06/11/2017

The hotel is in decent shape, and is a good value for the price. We choose it because they accepted dogs. However, there is almost no grass on the hotel property, and not really anything nearby where we could walk them.

"Great hotel and value"

5
Melanie M, Bristol, Virginia 27/10/2017

Nice clean rooms, staff especially, Ruthie, was super helpful and recommended great places to visit and eat! Nice pool and sauna. Great value and close to attractions! Breakfast bar was great as well.

"Family Visit"

5
jewherley, New Freedom, Pennsylvania 25/10/2017

Nice, clean room. Breakfast was good. No free paper. Shower bathtub was a little slippery. Had outside corridors. Had to walk outside to hotel lobby and breakfast area. Wasn't a problem since weather was good but if bad weather would have been a problem. Room had refrig, microwave, coffee maker.

"Great experience"

5
bloomsnbuds3119, Corydon, Indiana 09/10/2017

Hotel was nice and clean and staff was excellent. Close to all major shopping and restaurants and easy to get there. I would recommend this hotel to anyone going to McMinnville. It is a great place to stay and very clean.

"Family Reunion Trip"

5
jimmymL8929LD, Layton, United States 09/10/2017

McMinnville is the home of my ancestors. The city is beautiful and has the past and present feel. This hotel helped us feel how they would have felt being there. We need to return and do more visiting of the area in the near future.

"This is it"

4
User 08/10/2017

Well, this in my view is the only place to stay in McMinnville. It is not a great hotel. It is a good hotel. They are slowly updating this hotel. I have stayed here 2 or 3 times a year over the past couple of years. The night staff is nice and ready to help you. The morning staff is ok and could be friendlier on my stay. I believe that the mattress in the room was not great. Once again. The other hotels are not that great in this area.

"Fresh Linens with a touch of Coconut "

5
gidgetgoesny17, Greeneville 30/09/2017

Don't know much about McMinnville, but I wouldn't be surprised if this is the best place to stay in town. Great receptionist, short little drive to my first floor room, lots of places close by for dinner, following a phenomenal concert at the nearby Cumberland Caverns this afternoon. The room is well appointed, freshly painted, clean, neat and smelling like fresh linens with a touch of coconut in the bathroom. Highly recommended. Great value for the price.

"cowan"

1
X1386UNgregoryc, mcminnville, United States 28/09/2017

I was very upset with the cleanliness of the room and the smell of smoke. Our toilets was not cleaned and the trash was not removed. The room smelled so bad from cigarette smoke I had to keep the door open in the day time.

BestWesternHotels, Corporate at Best Western Tree City Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Western"

4
626charlotteb, Saint Cloud, Florida 18/09/2017

Nice hotel in a quaint little town. Has an indoor heated pool, good breakfast. The staff was very friendly and assisted us in locating a florist as we were in for a funeral. Also gave good recommendations on where to eat.

"Irma evacuating"

5
Adam B, Cape Coral, Florida 14/09/2017

We stayed at this location while evacuating Florida during hurricane Irma. The entire staff went above and beyond to ensure our comfort and peace during an extremely stressful and difficult time. Debbie and Sandy are the best.our dog PJ still misses them...and their treats

"Business Trip"

5
carlp764, Peoria, AZ, United States 14/09/2017

Enjoyed my stay, very good parking, including a location to park my 20 ft cargo trailer. Easy access from side street for trailer and close to center of town, although no places to eat within walking distance. Good hot breakfast and great coffee.

"Great staff, but the rooms really needed more cleaning."

3
Denise K, Atoka, Tennessee, United States 29/08/2017

The people who work at the hotel are very nice, but they didn't clean the room very well. Found a large, dead beetle under the sink vanity. We assumed it died there after they cleaned the room, so we made sure to move the trash can so it could be easily found...it wasn't. Also, there was an almost-empty soda can under the edge of the bed. The can was bright green and was covered by the edge of the bedspread, but if we saw it, the cleaning staff should have seen it too, especially if they changed the sheets and bedspread between guests. They didn't find it when they cleaned the room the first night we were there, so I was very disappointed with that. Additionally, our room had a hot tub in there, but it was hard to enjoy it because it took almost 40 minutes to get it filled so we could turn the jets on. It took so long because there was no water pressure and the only way to get more was to add cold water, but I enjoy very hot water, so that wasn't really an option!

"very nice staff, good value"

4
556leonp, United States 26/08/2017

We weren't planning to visit McMinnville but it came an option when then eclipse planning started. Room quality was better than I expected and the staff was very friendly and helpful. Short drive from a very quaint small town main street.

"Best Western motel in McMinnville, TN"

3
joannemP7902YW, Dunkirk, United States 06/08/2017

Although rather small & basic, still the best motel & amenities in the immediate area. Great rate, good location, pleasant Staff, decent services & comfortable room. No elevator to 2nd floor. Will definitely stay here again.

"Bad Customer Service"

2
DrDan C, Middletown, New Jersey, United States 02/08/2017

My employer booked me a non smoking room at Best Western Tree City Inn. When I entered my room, I notice a strong smell of smoke. I am sensitive to smoke due to my allergies.I called the front desk to verify if room 217 was a nonsmoking room. The front desk confirmed it was a nonsmoking room however was situated next to a couple of smoking rooms.I asked if I could me moved and was denied because my room was booked through Hotels.com and these non smoking rooms are not guaranteed. I shared with her that my throat was already reacting to the smoke and asked for some consideration due to a health need. Denied. Called Best Western customer service explained the situation and was told that customers the book with Best Western directly get priority over customers who book through third parties such as Hotel.com. I explained to him that I was staying 5 days with them and that my need was a health need. He refused to even try. Best Western if your focus is on money and not your customer, your brand will not survive.

"Nice clean hotel with comfy beds"

3
TripMomof1, USA 26/07/2017

We stayed here during a recent visit to the Rock Island State Park area. Staff was very friendly and helpful! This hotel was clean and the beds were comfortable. I was only expecting a continental breakfast but there was actually a full breakfast with sausage, biscuits, waffles, fruit etc. I would recommend this hotel if in the area.

"Motorcycle Trip"

4
stevesE6852VS, Cumming, United States 20/07/2017

Clean rooms. Really nice staff. All of them were willing to help in any way. Very comfortable bed. Quiet area. Very relaxing to be able to come back to this comfort after a day of riding! We would be happy to stay here again!

"Business"

4
R2817SGsarag, Knoxville, Tennessee 02/07/2017

Was ok all things considered need to be more handy cap friendly that was the main thing during my visit everything else was ok friendly clean was ok for short stay would not recommend for anyone with trouble climbing stairs

"amazing hotel, some of the guests- very rude"

5
travlingypsy97, Royal Oak, Michigan 21/06/2017

i would just like to comment on you as a guest, 06712EYjenniferm, i was also staying at this hotel the same time you were. i was in the lobby when your family had problems checking in- the desk clerk informed you all that check in was not until three and that the cleaning ladys were trying the best they could, they also informed you all that the hotel had no vacancies the night prior to you arrival. The way some of you, and your family were towards the workers was just down right disrespectful. I heard most of you raise your voice to the desk clerk and talk over her when she was trying to explain the situation, which is unacceptable to do to anyone for that matter. I had asked the desk clerk why there was a pest control truck there and she explained to me that it is precaution- since they are a pet friendly hotel, they call in pest control after a room has had a pet in it just to be certain that everything is okay and up to standards in their rooms. This is a wonderful hotel and I stay here every time that i am in the area and would never look anywhere else- if you had stayed at most of the other hotels in that town- you would be way more than dissatisfied. And you may want to buy another watch in your future because i did not see a shuttle arrive until 3:30- none at 315! You and your family should be more considerate with people. Every one i encountered that worked at this hotel did more than meet my expectations every time! The check-in clerk was very nice and helpful, the lady who did the breakfast bar on Sunday was amazingly nice! The employees go above and beyond to help you during your stay. If you had ever worked at a hotel in your life i think you would change your outlook! I have worked at hotels before and when there are people coming in for a wedding it is very stressful! be considerate, dont yell and be nice, it goes a long way. Also, i love the rooms here- the beds are super comfortable, the people are amazing, the pool is the perfect temperature, and the rooms are so quiet, also the breakfast bar offers the biggest selection i have seen at a hotel, and very tasty! they also offer smoking rooms, which is a major plus! I will be back again, and again!

"Simply the best property to book a room in McMinnville, Tn."

4
Parrotheadjoe, Florida,USA 19/06/2017

This is the best motel I have found in McMinnville. If I cannot stay here I stay in Manchester, which is 30 miles to the west. It is clean and well furnished for business travelers and personal travel. The property was renovated three years ago so it s very good shape. The breakfast area is clean and is a bit better than most other motels.

"Worst stay ever"

1
O6712EYjenniferm, Indianapolis, Indiana 18/06/2017

Bed bugs, absolutely disgusting hotel! We were in town for a wedding and it was very disappointing! I don't have high expectations at all but it was amazingly gross and the service or lack of service was terrible. Our family couldn't even get into their rooms before 3:30 which they knew there were shuttles arriving by 3:15 and 3:45. This caused the wedding to begin late and was totally unacceptable! Especially when this had been planned for months! Pretty bad when you get home from your stay and you have to empty out you luggage in you driveway and wash every single article of laundry in hot water because you worried about bed bugs,etc. this place should be shut down!

"Decent Hotel, Service Needs Improvement"

3
ChamomileAndClover, Enfield, Connecticut 12/06/2017

The hotel was adequate, quiet and comfortable. Overall we had a good experience and may stay again in the future when we come for Bonnaroo. My only critique would be that out of the 4 nights we stayed, our room was overlooked by the cleaning services 2 days. After the first time, we alerted the desk that we were leaving and asked to have our room cleaned. Even after doing so our room was not cleaned. When we went to get new towels that night to remedy the situation, I was told that it was "very odd" that our room was not cleaned.

"Clean, Well Maintained and Operated Property"

4
AndyHail, Spokane Valley, Washington 09/06/2017

A straight forward Best Western that is clean, well maintained and professional staff. Nothing fancy about this property, but for the price point we were very satisfied with room cleanliness, size, beds, pillows and air conditioning. Room is a bit tight for three adults, but adequate. A quiet property with a small pool and exercise room. Had to travel a bit for dining, but there are plenty of options within 5 - 10 minutes. B'fast is adequate, not one of the best offerings we've experienced, but enough food to carry you over till lunch. A comfortable and more than adequate property for those not looking for anything fancy

"Comfortable stay"

4
Tennessee T, Chattanooga, Tennessee 05/06/2017

We were in town for a wedding and stayed one night. Clean comfortable room and adequate breakfast to get our day started. Very few staff around that Saturday morning but they were friendly and informative. Rooms do open to the outside (motel style) and property is old but is well maintained. If you need to be in McMinnville this is the place to stay.

"Great place"

5
lindacF3998TG, New Waverly, United States 23/05/2017

The staff were all very polite, organized, and willing to help in any way. The food was good, and all in all, even though we were there to attend my mother's funeral, it was a pleasant stay. Everything was immaculate.

"A Good Motel"

3
Mark S, Rapid City, MI, United States 02/05/2017

A good place to stay in McMinnville, but they weren't that flexible about room choice. They would not give us a first floor room because we didn't book through Best Western, which is bull, because I have requested and received a room choice at other Best Western hotels without booking though them. The staff were very nice, other than the weirdness about booking and room choice. The breakfast was larger than continental, but not a full breakfast by any means and I would rate it average.

"Nice place to stay"

5
marierB1763IT, Old Hickory, United States 25/04/2017

We only stayed one night, but it was clean and comfortable. Staff was very nice. I would stay here again if I'm in the area. Visited Cumberland Caverns and it was really neat. Enjoyed the beauty of the area.

"Best Western McMinnnville TN"

5
390danah, Madison, Tennessee 24/04/2017

This hotel was very nice, clean, confortable, and the front desk staff were the BEST. If you are looking for a great price, clean, safe place for an overnight stay in this area, this is your place. I would highly recommend this hotel to co-workers and family.

"Not bad for the area"

3
User 24/04/2017

Decent hotel, nothing great, nothing horrible. Needs some maintenance but overall clean and the bed was comfortable. The town only has 2 hotels and this is by far the better choice. Good for an overnight place to rest your head.

"Quiet Rest"

4
BigAl1945, Lexington, Kentucky 22/04/2017

There are two basic hotels in this small town and this one is the best by far. It has recently been renovated and was very clean. The new A/C unit was very quiet. The only negative was the very poor breakfast, at least that what they called a breakfast. They served the same sausage and biscuits every day, just warmed up the leftovers each day. You would be better off getting breakfast at a local restaurant. Overall, it is still the. Better choice of the two hotels.

"Highly Recommended"

5
megancL4512VW, Terre Haute, United States 16/04/2017

The hotel room and accommodations were excellent, especially for the low cost. The staff was extremely helpful and polite. We were impressed with the quality and variety of items offered on the complementary breakfast bar. We will defiantly book this hotel again, and HIGHLY recommend it to anyone staying in the area.

"Traveler from Kentucky"

5
sarahmA9627OQ, Danville 15/04/2017

I went to Tennessee to visit my daughter. We enjoyed the hot tub, fitness center, and breakfast. We missed the breakfast the first morning because it closed at 9:00am. I also visited Cumberland Caverns while I was there and enjoyed the caves very much.

"Ok for a night"

3
Leftaslide, Georgia 10/04/2017

This motel is listed as the number one in McMinnville. That's saying a lot. Beware they still have smoking rooms. I somehow ended up in one of them. Maybe my mistake. Either way, they wouldn't switch us to a non-smoking room. All booked up. Well, ok. Staff was nice about it, though. Beds were clean, other parts not so much. Stuff on the floor that should have been vacuumed up. The pool was nice, but hottub was another story (see pics). I guess someone dumped soap or something into it. It foamed up pretty bad. Overall, not a bad place for one night. Not the best I've ever seen, though...

"Nice stay for price"

3
ndnpassferfer, Port Saint Joe, Florida 04/04/2017

Stayed Thanksgiving weekend 2016 and it was not full. Price is good. Beds and room clean and comfortable. Only problem was the other guests were fighting and broke a window but that is not the hotel's fault. Indoor pool and hot tub were clean.

"Excellent Place to stay"

5
FlemingtonDavidb, Flemington 30/03/2017

We stayed 2 nights in this motel, it was very clean and well kept. the beds were comfortable, the wife used the hot tub and it was very nice. The breakfast was very good and well stocked. Woyld stay there again.

"Great stay at Tree City Inn"

5
angelahH4331QY, House Springs, United States 26/03/2017

Great place to stay. Nicely updated. Very comfortable and clean room. We had a great nights sleep here. The breakfast was very good. They offered a little of everything. The staff is very friendly and helpful.

"Business as usual"

4
John G, McMinnville, Tennessee 22/03/2017

I hate being away from my family;however, it is nice to see that even in a quaint little town in Tennessee, there are still employees that take pride in their job. I have stayed at hotels and places around the world and some people just do mot realize that the lord cares about your character more than your success. I was sent to the BW by a company that is employing me for temporary work and rhey were concerned I would be disappointed with the facility. Fortunate for me, I accepted the reservation. Yes, it is not a 5 star motel; however, it is clean, functional, and has necessary amenities. The day lady even told me about and helped me sign up for the rewards program. They have a great hot tub, cardio machines, and a fabulous breakfast. If I could change anything, I would add weights in the gym, and sausage patties to breakfast. Maybe I am simple, but I really enjoy the comfort I feel when I have to be away from my loved ones. Kudos to the BW in McMinnville.

"Really nice hotel"

4
Stephenie P, Cookeville 20/11/2016

My husband had a work trip. Here for 5 days. His work recommended this hotel. It is a pretty small town and places to stay are slim. I was pleasantly surprised. It is very nice. It looks slightly dated from the outside but is nice inside the rooms and the lobby is spacious and beautiful. I am very impressed with the cleanliness everywhere. There is someone who mops the tile outside everyday. They have a hot breakfast in the lobby which is ok. They also have free wifi and an indoor pool. And the price is sooo good. That was what concerned me. It seemed too cheap but I would definitely recommend to anyone.

"awesome!"

5
User 26/10/2016

Continental breakfast was great. beds and room were clean, smelled clean and felt clean. All kinds of amenities and the shower was huge. Staff was friendly and excellent. Price was good. location is a little tricky to get to and the parking lot is a little tricky but overall we really enjoyed our visit!

"Bluegrass Underground"

5
User 22/10/2016

Great night stay! Clean, comfy and friendly. Good breakfast with great service. Forgot some stuff in the room and they were so kind to let us know and keep it safe. Location is great. We will be back!

"Nice Place! "

5
User 18/09/2016

What a clean gorgeous room for the price! Close to everything but not right in the middle of chaos. The twins at the counter were efficient and pleasant. My room wasn't ready so they offered me another that was for the same price I was quoted. I'll stay here again for sure!

"McMinnville Best Western"

5
Tammie L, Ringgold 16/08/2016

Went to hike Tennessee State Parks and found this motel. We were very impressed by the cleanliness of the room and lobby area. The breakfast was very filling with waffles, bacon and gravy. The bed was extremely comfortable. I would recommend this hotel when in the area.

"Clean Room"

5
User 26/07/2016

My room was clean, quiet, and comfortable. I'm glad I chose to stay there. I would definitely recommend this hotel. It's close to many different restaurants and is nearby Cumberland Caverns. It's an easy drive to get to Bluegrass Undergeound for a show.

"Best choice in town!"

5
smoker68x, Hogansville, Georgia 23/07/2016

This is definitely not a 5 star resort by any means, but it doesn't try to be either. I have stayed at this hotel for a little over a month, and have nothing but great service. When I first checked in, I noticed the toilet seat was loose, and (I'm assuming) the owner himself came up to tighten it! The first time I went down for breakfast, I was expecting your regular cereal and coffee bar, but they also had (make your own) Belgian waffles, biscuits and (white) gravy, sausage or bacon (depending on the day), oatmeal, toast, mini blueberry muffins, hard boiled eggs, and an assortment of fruit, juices, yogurt, and danishes. After about a week, the staff knew me by name and room number, which I thought made for fantastic service. The rooms I stayed in all had a flat screen TV, microwave, and large mini fridge. The towels are about what you'd expect for a "budget" hotel, and the beds were firm, but comfortable enough to sleep in. I also had an office chair and a desk in my rooms which was nice for all of the work I needed to do. The blazing speed of the internet was nice as well, although it did cut out for a couple minutes on several occasions. Would I stay here again? Absolutely! Not that there's many other options in McMinnville, but this is by far the best one. A bit of advice though, if you're coming for the weekend, make a reservation. Every Saturday night since I've been here, they've had a sign posted that says "No Vacancy", so it fills up quick, and you don't want to take your chances with one of the other places in town.

"Nice motel for the money."

4
480Rich111, Statesboro, Georgia 08/07/2016

We spend a night at this motel in July. It cost $80/night plus tax. It was clean, obviously renovated and a pretty good value. Don't expect spacious rooms or mega comfortable beds(they were definitely acceptable), but the A/C was good, internet was quick and the staff was nice. It also had a small refrigerator and microwave. The breakfast buffet was OK. I would go back and stay in this same motel if going back to the area.

"Tree City BW"

4
Tance J, Louisville, Kentucky 29/06/2016

I stayed there in June, 2016 for business. Great rate and good quality hotel. Rooms are large and clean. Staff is very courteous and helpful. The breakfast buffet is awesome. The AC in the room worked great and plenty of channels on the TV. The bed was very comfortable and plenty of pillows.

"Best motel in town"

4
User 27/06/2016

This is older property that has had a complete renovation. Room was clean and is good value. Breakfast area is clean. Waffles very good. Have stayed there many times over several years and continues to improve. Room 201 very nice. Xxxxxxxxxxxxxxxxxxx

"We stay here several times a year while visiting my sister-in-law. This time it was her birthday."

4
peacegarden_gg, Lynchburg, Virginia 23/06/2016

This is a very good value, clean rooms, friendly staff, indoor pool and spa (private and not used much by others) decent breakfast. I asked for an accessible room, meaning ground floor. We were given a handicapped-equipped room: spy lens at normal and wheelchair height, low clothing rack, desk and sink counter with wheelchair access, totally user friendly bathroom...high toilet, open, no threshold walk-in shower with shower chair and adjustable shower heads and hand held unit. I was very impressed. Room also had a recliner...my sister-in-law was very comfortable when she visited with us.

"Best West is Best in Mc"

4
User 08/06/2016

The rooms are clean and the staff is very nice. The prices are also very reasonable. The indoor swimming pool and spa is also a nice plus. The only negative is the breakfast. Its pretty bad, but it is not a deal breaker for me.

"Comfy stay"

5
Linda M, McMinnville, United States 24/05/2016

We were looking for a hotel that would accommodate us to explore Rock Island State Park. This was super comfortable. Loved the hot tub. Staff gave us extra pillows and blanket. Would recommend this hotel to anyone traveling in this area. Very close to Cumberland Caverns and other state parks.

"Very clean, good breakfast"

4
Darlene B, United States 17/05/2016

When pulling up to the hotel I wondered if we had made a good choice. But the inside of the lobby was nice and clean. Staff was friendly. The rooms were very clean and comfortable beds. The pool and hot tub were super small but we didn't have time to use them. They had a nice breakfast and check out was quick and easy. Good stay for the money!

"Excellent Stay - Would come again"

5
Elizabeth H, Florence, AL, United States 16/05/2016

We were very pleased with our overall experience at this hotel. Not all of our Best Western experiences have been so positive, but this hotel was extremely clean and most accommodating. We will recommend it to anyone going to the area and would stay there again, no question.

"Fair Best Western"

3
wpturner, Dunedin, Florida 07/05/2016

This again is a refurbished Best Western Inn that falls short of my Best Western Inn expectations. Things were changed, but nor really updated. Internet was far from quick, constantly keep dropping out and had to reboot then re connect. Breakfast lacked appeal and then lacked taste.

"Pool not heated"

2
jme1084, Vandalia, Illinois 04/03/2016

After driving all day we wanted a heated pool to relax in. According to this motel it came with a heated pool. Wrong, it was ice cold and small. Bed was not comfortable. Staff is super friendly though.

"Room Review"

3
Lauren M, North Ferrisburgh, United States 24/02/2016

Our room was uncomfortably damp and humid which caused all of our belongings to feel wet and damp. Not enough towels, or toiletries for those of us who forgot to bring their own shampoo and soap. Also, just a personal gripe, but why do they have rooms with the bathroom sink out in the room, separate from the toilet and shower? With more than one person sharing the room, there's no way one can get ready in the morning and not wake everyone else up.

"Convenient for my business"

3
475patriciaj, Spring City, Tennessee 17/02/2016

The hotel is clean, the staff is friendly. Staff appears to have duties other than front desk. Can't get a cup of coffee outside of breakfast hours. Somewhat lacking in hospitality. It was my third stay there. A more familiar greeting might have been in order.

"ok"

3
rbell-57, Whitesville, Kentucky 12/02/2016

Nothing special. Room ok. wi-fi spotty, food very bland and not much choice. Room was clean bed a little soft. T.V fine. Shower pressure a little light. Coffee pot in room was used 1 time, tasted like cleaner in it. Morning meal was gray sausage and thin gray with biscuit, biscuit was good though.

"No hospitality once room was paid for!"

2
Ralph Neil S, woodstock, Georgia 01/02/2016

Toilet did not work in are room and we were handed a plunger to fix it, witch did not resolve the problem.. The coffee was water down and we were given an attitude when we asked for some hot water. I'm not one to complain or be picky, so it's obvious my stay at this location left a bad taste!

"I was charged for the night I DID NOT SATY there..."

1
User 22/01/2016

I booked one night for the conference trip in McMinnville TN and when I booked it over the phone I specifically asked the person if my credit card will be charged upfront. I had a clear " NO" in response and all she said that hotel will keep it on file only for reservation. I did not go to conference due to being unable to attend. I did not even fly into TN on that day. Guess what? ON the day I was suppose to check-out my CC was charged the full amount for my 'stay" in hotel that did not happened! I never checked in and checked out! How does this place run the business? Charging credit cards of those who did not stay but trusted their CC for booking purposes only? I am still in resolution of that incident- trying to get my money back for services that were never rendered. DO NOT ever book this place.

kevalsheth, Manager at BEST WESTERN Tree City Inn, responded to this review
I apologize that you did not get a chance to stay at our hotel for us to show you our exceptional service with newly renovated Lobby, Breakfast Area & Guest Rooms. During the reservation process we request a guest's Credit Card to guarantee the reservation, but as our Front Desk agent stated, we do not charge the Credit Card at that time. As stated on our cancellation policy, the reservation must be cancelled by 4pm on Day of Arrival to avoid any charges. If you did happen to cancel the reservation prior to 4pm on Day of Arrival, please give us a call at 931-473-2159 so that we can look further into the matter; however, if the cancellation did not occur as our records indicate then our system processes the charge as a No-Show. This is a process practiced by all hotels to ensure room availability for guests. Keval Sheth

"Steffanie"

2
User 03/01/2016

My husband and I hot a Queen bed with jacuzzi room. The room was fairly clean, but our fridge didn't work. Also,we spent an extra $40 to get a jacuzzi room, but the jacuzzi didn't even work. When we told the front desk about the fridge and jacuzzi, they said all they could do was give us $12 back. I would not recommend this motel to anyone.

kevalsheth, Manager at BEST WESTERN Tree City Inn, responded to this review
We pride ourselves on ensuring that our guest rooms are up-to-date and in working order before having a guest check-in to our newly renovated rooms. I believe it is necessary to give TripAdvisor guests/viewers a background on this issue. The author of this review attempted to cancel their reservation two hours past the cancellation deadline, to which Best Western would not comply as stated in the Cancellation Policy. Guest decided to arrive at the hotel property and check in to their room, which was in fact a Queen Bed Jacuzzi Room. During the stay, guest did not alert staff of alleged non-working amenities. Upon check-out, guest complained to Front Desk staff about the Jacuzzi and fridge to which maintenance went to investigate. On investigation, both Jacuzzi and fridge were in working order and we issued a refund of $12.00 out of courtesy for the guest's apparent inconvenience. I do not make a habit to respond to reviews from our perspective; however, I felt it is important to clarify the allegations made from this review. Keval Sheth Manager

"our stay"

2
Donna H, alexandria, United States 30/10/2015

this stay was disappointing I don't think we will stay there again could've paid less somewhere else and gotten same quality we got this time. we were expecting much better because of our experience there before but were very disappointed, the staff was friendly breakfast is good no oatmeal this time that was bad but the room wasn't as clean as it should've been and pretty sure there had been animals in our room because we laid down and had trouble breathing kept coughing and sneezing so we didn't get much sleep .

kevalsheth, Manager at BEST WESTERN Tree City Inn, responded to this review
Donna, I am sorry your stay wasn't what you expected. We hope you choose to stay with us again so we can show you our exceptional service. Keval Sheth

"Would stay here again!"

5
VABemmy, Virginia Beach, Virginia 28/10/2015

my husband and I checked in here for a week in late October 2015. We were surprised to see a motel, but we were not disappointed. The service was prompt and friendly, the free hot breakfast was delicious, and the room was spacious, clean, and in working order. The wi-fi was free and plentiful. We'd be happy to stay here again.

"Disappointed!"

2
Joan P, Hendersonville, Tennessee 17/10/2015

Room was clean but internet stopped working and tv went off at 9:00pm I called to ask about it And was told yes it's down and I don't know why. No offer to try to get it working again. When I called the front desk for directions I was told that the lady did not live in the area and can't help me. We had to find our way in the dark without any help.

"WOULD STAY HERE AGAIN"

4
David Y, United States 05/10/2015

The employees here were very friendly and helpful. The room was clean. I require an accessible room and this one was fine, except for the height of the toilet. It was a standard height and for someone without much strength it was difficult to rise from. Other than that, we had no problems and have no complaints.

"Best place in town"

5
User 25/09/2015

The best place to stay in the town...even thou the pool was down for two of the three days I stayed there...room was very clean an the continental was very good would recommend you to stay here while your in town....

"Poor systems"

1
Damien A, Monson, Massachusetts 10/09/2015

I had paid for two rooms two weeks before my stay. I arrived hours before the occupants of the second room. While at a restaurant, I received a call from the person at the front desk who threatened me that my friends' room would be cancelled because she was informed "by corporate" that my credit card was refused. When I asked the phone number of corporate, she said she didn't have a clue. After NINE calls during my meal, I relented and gave a different credit card number...as it appeared the motel would be full that night. The next day I checked with my (initially used) credit card company which said that there had been NO rejections of charges on my account. I reported the above in a letter to Best Weatern's CEO...and received no response. I will NOT stay in a Best Western again.

"Very nice!"

4
User 27/08/2015

Considering the small town location...this is the best place to stay. The rooms are completely redone...very nice furnishing, large space, great beds, and upgraded towels. It is very quiet even with the railroad right in the back yard. The lobby and breakfast are beautiful areas and the entire hotel is very clean. Best Western comes through again!

"Clean! "

5
Marti H, Clarksville, Tennessee 24/08/2015

The room was clean, check in was efficient and the staff was friendly. My only complaint about the stay was housekeeping at 8:30 am rolling carts on tile floor outside the room and knocking on doors. Not very good while trying to sleep in for a getaway.

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