Best Western Hotel McDonough Inn & Suites, Mc Donough

This was one of the most clean friendly,excellent stay and hotel to stay in whenever you're in the McDonough area, The staff is awesome they all treat you like home away from home, I will definitely stay again

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear Comella D, Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

This is a very clean hotel with nice rooms but the front desk staff leaves something to be desired. A small problem with check-in but more so the fact we have never received a receipt for our stay either in person or by email as promised. We paid cash and this is worrisome especially since they insisted on making us pay a $1 fee when we checked into the hotel. No idea what that is about other than to gain access to our credit card.

ami p, Owner at Best Western Mcdonough Inn & Suites, responded to this review
Dear Guest, Thank you for staying with us and I do apologize about the problem that you had while checking in. I will be more than happy to E:mail you your receipt. Just give us a call and I will gladly do so. When paying cash if you have a credit card we charge the $1.00 to make sure the card works as that is your security deposit, otherwise we ask you pay a $100.00 in cash for the security deposit and you receive that back upon checkout. It is company policy to do this. Usually if you just pay with a credit card that is your security deposit and we do not charge anything other that the room rent. Again, my apologies for your issue and we do hope to see you again. Cara Horvath Night Auditor

I have always liked Best Western Hotels and this one has not let me down. It is clean ,quiet, and the staff is very friendly: Ms Sandra in the kitchen works at putting out a wide selection of items for breakfast ranging from hot eggs and sausage to danish and coffee. It is close to several shopping areas and restaurants. Will definitely stay here again.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Suz R, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Mcdonough Inn & Suites Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

Highly recommend this location just south of Atlanta. Plenty of amenities around hotel with easy access to interstate. Double King suite was spacious, clean and comfortable; same price as double queen. Beds, pillows and shower were great. Mini frig, micro, coffee pot and hair dryer helpful. All staff were friendly. Amazing and plentiful breakfast selection. Sandra kept the area inviting! Would stay here again!!

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Beth, Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. We appreciate your positive ratings and we hope to impress you again during your next visit to the area!

This hotel is great and easy access in safe area, their staff is friendly hotel is up to date clean and quiet. The breakfast had a large variety, grits, potatoes, bacon, eggs, coffee, tea, biscuits and gravy.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear Alonzo C, Thank you so much for your compliments to our breakfast options and service. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

I stay here often for work. the rooms are always clean and the beds are comfortable. The staff are friendly and accommodating. Todd is especially nice and always willing to help in anyway he can to make your stay better.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear shealy2018, Thank you so much for your loyalty to our brand. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will happily share your comments with our staff and hope that your next visit will be another five star experience.

We had an overnight stay and the accommodations were very nice. The free breakfast the next morning was a very addition to our stay. The cost of our room was reasonable. I would recommend this Best Western to others if in the area.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear Paul A, I am happy to learn that you enjoyed the value and the free breakfast of our hotel! We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

We came in around 1 in the morning, we were very tired, staff welcomed us and was very easy to work with and payed attention to all our needs. The hotel was easy to settle into, nothing to worry about, clean beds, floors, bathrooms, and even got an extra blanket when we asked. The breakfast had a large variety, including different types of waffles, grits, potatoes, bacon, eggs, coffee, tea, biscuits and gravy, and more! The overall looks of the hotel were beautiful as well, recently renovated. Would 100% stay here again without a second thought.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear KathyFedor, Thank you so much for your kind remarks to our breakfast, cleanliness and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

This hotel is great, their staff is friendly and the hotel is clean and quiet. Everytime I visit Mcdonough or Atlanta I stay here. I especially like that they have free breakfast it makes things a little easier on the pockets when traveling with the whole family. Id recommend this hotel to anyone looking for a good hotel.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
WHEN YOUR S, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit!

My family and I were in McDonough visiting family. This was our first stay at the Best Western so we didn't know what to expect. Turns out we had no reason to worry. We had a great experience! Management was very friendly and helpful. The breakfast was outstanding for a continental breakfast. Patricia kept the food coming and cleaned up at the same time. One of the best continental breakfasts I have had in a hotel. I'm very picky and I have nothing but accolades for this hotel.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Martha C, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Mcdonough Inn & Suites Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We love having families around and I hope you come back to spend another wonderful time with us.

Passing through we stayed at the Hotel. Overwhelmed at how friendly and helpful the staff was all around. Facilities very clean. In the morning Sandra worked very diligently at keeping everything full and delicious.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear noverojg, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We will share your comments with our staff and we look forward to your next visit.

We were traveling as a group of 5. This hotel had a sleeper sofa that worked perfectly for our situation. The continental breakfast was the best that I have ever experienced. The pool looked inviting, although we did not have time to enjoy. The staff was very polite and friendly. The room looked and felt clean. We would definently stay here next time we were traveling through this area.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Emma J, Thank you so much for your kind remarks to our breakfast, cleanliness and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

All 3 of us LOVED this hotel! Great rooms, wonderful staff, excellent breakfast. Price was very reasonable for all the service and amenities. We also used the hot tub and pool - pool was heated and the hot tub was actually hot (two other places we stayed at during our trip had hot tubs with lukewarm water).

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi Ellen D, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

This BW location is currently highly deserving of its #2 rank within the Top 10 Best Value hotel ranking with Trip Advisor. I relocated from a much more expensive hotel with a 3-star hotel rating which ended-up being a run-down, out-dated, couldn.t accommodate a 6'3

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
nenespobox, We can't thank you enough for your five star rating of our hotel. We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers. On behalf of our entire staff of Best Western Mcdonough Inn & Suites Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area!

My overall experience was great the staff were great, the room was clean and very satisfying and the breakfast each morning was awesome. I will definitely come back there when I'm in the area again. I strongly recommend this hotel.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
ericacollington82, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Mcdonough Inn & Suites Hotel. We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

We stopped before Atlanta. I liked this hotel. Clean, comfortable beds, NO PETS!, good breakfast. Two issues. The AC unit in the room was pretty noisy, and the courtyard (smoking?) area is not door-key card operated so I locked myself out. Well, in, actually. But I assume these things will be remedied in time. I will definitely stop again if in the area.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
bethi259, Thank you so much for your kind comments and review regarding your most recent stay with us. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our air conditioner. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Ms. Sandra always has a friendly smile and the food is amazing. The eating area is always clean. She is always willing to help .She has excellent customer service skills I would highly recommend anyone to stay at this hotel.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Your five star review is greatly appreciated jordanmars100. Thank you for your compliments to our staff, hospitality and breakfast layout. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will happily share your comments to Ms. Sandra and we look forward to seeing you soon!

I stayed at best western McDonough with my mom for 3 days and 2 nights. It was a great experience. I enjoyed the breakfast, friendly staff, heated pool, and fitness center. We arrived 2 hours earlier than check-in time and there was a room available for us .

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
jen7252018, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

We stay at this hotel every time we go north to visit family. The amenities are nice, the hotel is quiet, the staff is friendly and helpful. It is the perfect stop for us. And we are grateful to have found it.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
K H, Thank you for letting us know how impressed you were with our services and amenities of Best Western Mcdonough Inn & Suites Hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We hope that your next visit will be another five star experience.

Loved everything and Sandra definitely kept everything stocked and fresh. I would just like toppings for my waffles like nuts , cranberries or raisins and cranberry juice as well. Sandra is very polite and hospitable too. Would come back for sure.

ami p, Night Auditor at Best Western Mcdonough Inn & Suites, responded to this review
Dear Guest, Thank you so much for staying with us and I am so pleased that you enjoyed your stay. I will pass along your recommendations for the Breakfast Bar. We hope to see you in the near future. Cara Horvath Night Auditor

I checked in around 6 p.m. The front desk informed me the hotel had one room with left for $129, $159 after tax. I thought it was a little pricey, but since it was last minute, I went with it. I'm glad I did it was a lovely spacious room that came with television, couch, office desk, and King size bed. I would highly recommend this facility if you could get it at a discounted rate if you do not mind staying outside the city of Atlanta.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Angelica M, Thank you for letting us know how impressed you were with our services and amenities of Best Western Mcdonough Inn & Suites Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

So I decided to book my mom a room so she can have time away. The little time I spent was anything but enjoyable. Lets start with me booking the room. They took 153.53 as a holding fee (which I was not made aware of). So I show up to pick up the key to the room the next day, when I arrive the front desk man, Todd, looked annoyed and said I was too early (I was not made aware of check in time either) and to show back at 3pm. So I show back up and Brandy (the lady who booked my room) was there and I pay for the room. She felt the need to let me know that I could not use the key after the nights I paid for which I am not stupid. It was at that moment I realized the separate holding fee. So I bring it up and she says the money will be back by 12am that night. The money wasnt there. So I call and speak with Todd and he brushes it off and says that it will be back within 24 to 72 hrs. I wait and wait and wait. The money is not there. So I call and speak back with Brandy. She says it should be back by 12am tonight AGAIN. At this point, they are all incompetent. So I wait and wait and wait. The money is not there. So I speak with the manager, Linda, she was rude and obviously did not care and tells me it should be there by tonight and hangs up in my face. My mother says she enjoyed her stay but she is not the one who paid. I spent less than an hour there and I will NEVER show back up. It is going on 3 days and my holding fee is not back on my account. Brandy and Todd made faces everytime they saw me as if I was dangerous. They only care about your money and obviously black money is not good money to them

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Quentavious F, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We appreciate you taking the time to share this experience and we do apologize for the inconvenience this might have caused you. Our main goal is to serve our guests above and beyond and satisfy them during their stay but it is saddening to learn that your expectations weren't met. You are welcome to contact us at the Hotel, should you have any other concerns about your stay. We hope that you would consider us again in the future so we may change your views about our hotel and management.

Home away from home. very nice. And kind staff. And very clean. Concierge breakfast is very good. The best are very comfortable. Rooms are very spacious. The staff treat you like family. Pool and warm hot Jacuzzi is very wonderful.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
KathyBradford, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Nice hotel, friendly staff, great location and easy on/off highway. Two restaurants are within walking distance with several others close. Beds are comfortable and the bath is large. Breakfast was good. Great value. Would recommend and stay again.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am very pleased to learn that you enjoyed the value and breakfast offered at our hotel. Your recommendation means a lot to us, and we thank you for taking the time to share it.

Great Experience! Would recommend to anyone traveling through McDoungh, GA. Great food. Comfortable bedding. Clean, quiet, the price was very affordable and worth the stay. Friendly staff who catered to my needs.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
701michaelmoore, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Mcdonough Inn & Suites hotel so highly! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Great place to stop on our route down from Michigan to Florida. The room was lovely, breakfast was good and the staff was wonderful. We had a large room and the price was excellent for the space we had and the included breakfast.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Susanne V, I am happy to learn that you enjoyed the value and we were able to provide you a comfortable experience. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Very clean and friendly. Breakfast was excellent. Would definitely recommend. Was easy to find and convenient. We liked the fact that it was quiet. There was restaurants near by with some within walking distance.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear Patty B, What a splendid review! Thank you for your kind remarks regarding our high standards of cleanliness and we were able to give you a comfortable experience of Best Western Mcdonough Inn & Suites Hotel. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

Room was very clean and bed comfortable for an overnight stay traveling from FL. Front desk staffer very helpful with a business center task. Breakfast your average hotel hot and cold choices. Pretty good coffee! Would definitely stay here again.

Nerissa M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear melmar58, Thank you so much for your compliments to our coffee! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

Very nice hotel and friendly service and staff. Sandra was very friendly and helpful!! Loved her spirt!!!! Breakfast was awesomely good!! I am very pleased thanks! I will be returning soon! Good experience

Really a pleasant place to stay. Clean, comfy beds and wonderful staff. Especially Sandra with breakfast. Really nice to be greeted with a smile and a good morning. Would definitely stay here in future.

Tina M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear Wanda B, Thank you so much for your kind comments and review regarding your most recent stay of Best Western Mcdonough Inn & Suites Hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

Excellent value. Clean modern room with comfortable bed, good selection of TV options and excellent Internet service. Breakfast selections good, as well. Would stay at this property again. Did not use the indoor heated pool but will the next time.

Tina M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Bob S, What a splendid review! Thank you for your kind remarks regarding our high standards of cleanliness and we were able to give you a comfortable experience of Best Western Mcdonough Inn & Suites Hotel. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

Great hotel. Great place to stay. Gina was great. Room clean and beds comfortable. We were on our way to Florida. Trip through Atlanta was terrible. Two traffic delays. So glad to find a nice place to spend the night.

Tina M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Dear droberto0213, Thank you for your kind comments and 5 star rating! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We're glad you had a great time with us and we look forward to serving you again.

This place is so nice for the price! We came in for a family 70th Birthday and stayed here. Really nice rooms and Todd at the front desk is beyond amazing! So is the rest of the staff. Such a nice overnight break!

Tina M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and price. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

The motel is about 30 minutes from Atlanta. We left early Saturday morning and had a smooth travel through the city. Room was clean and the bed very comfortable. Breakfast started at 6 a.m. and had quite a variety. Gina was wonderful. She answered all of our questions and was a wealth of information.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you, very much for a awesome review. I am glad to hear you timed it just right with traffic through the city. Traffic can be most stressful on Saturday morning in Atlanta. I'm happy that you took time to enjoy the breakfast. Gina is definitely a asset to our company. We hope to see you again in the near future

We stayed for Import Alliance. We booked the 2 queen bed suite. It was roomy and very clean and comfortable. We only stayed 1 night but all the staff we encountered was very courteous and helpful. I would recommend this hotel to anyone. Thanks, Best Western, for the great stay!

Tina M, Guest Relations Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for your valuable opinion regarding our staff and bed. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

Everything went very well, nice clean rooms, safe. You can get a good nights rest here before travelling again the next day. Down the street from Cracker Barrel, close to the I-75. Good variety of breakfast and drinks in the morning too. No worries!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thanks for a awesome review, we are so happy to hear that you enjoyed your stay. We have been working on our hotel the past year and we are so happy with the outcome We will be looking forward to seeing you again very soon

This hotel was very clean and the staff is friendly. The breakfast bar is very good with eggs, bacon, sausage gravy, waffles, pastries, toast, English muffins, bagels, yogurt, cereal, oatmeal, fresh fruit, etc. Plenty of variety. There is an Applebees right across the parking lot, which is nice after a day of travel.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, we do appreciate you being our guest and taking the time to write a review. We hope that you will pass the word along to future guest that we are 95% complete with our renovation and so excited for our guest to see our acccomplishments.

Very clean, the staff is friendly and the breakfast is delicious! Sandra in the breakfast room makes sure everyone is well taken care of! Also, even though it is near I-75, we didn't hear any truck noise during the night. We would highly recommend this hotel over nearby Country Inn & Suites where the room was moldy.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for your very kind remarks, We are working on improving our property in every way, We have an excellent that really enjoy their job. We are number one in Henry county and work very hard to hold on to tat position

Ms. Gina was very welcoming and knowledgeable about different eateries! She was very sweet! The room was clean! I have no complaints about anything! Very nice hotel to stay in! You have a lot of things to do around here!

The hotel in McDonough is great. It is newly remodeled, clean, and spacious. The staff is really something to write home about. Gina at check-in is awesome. She is friendly, helpful, and kind. She had the answers to all of my questions and provided valuable information. Todd Parker was VERY helpful. After we left that morning, about an hour north and through Atlanta, we discovered that we had left behind an important item. He went to our room, found the item and made arrangements with his manager Helen to get the item back to us. Helen went out of her way and went to UPS to ship the item back to us. It was expertly packaged and arrived safe and sound to our home this morning. I can't thank Helen and her staff enough for helping us out. I would stay there again in a heartbeat!!!!! ***** Five Stars or higher to everyone at the Best Western Inn & Suites in McDonough Georgia!!!!

SANDRA WAS AWESOME! The breakfast was good but she made it great!!! Her Spirit was awesome & loving! Customer Service was on point! She deserves praise and recognition! The over all say was great! I love the upgrades!!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you very much for a awesome review. We do love our Sandra and realize that she does a terrific. We know that our guest really enjoy her. Thank you so much for staying at our hotel and we do hope that you will be back soon

Gina was very helpful on a project I was involved with concerning work. She assisted me in every way possible. She gets 100 stars from me...!!!!!!! Hotel was nice & recently renovated. Other staff was also cordial.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you very much for your very kind remarks about our fabulous Gina. I'm glad you enjoyed your stay, hope this means we will see you again very soon. We are very pleased with our renovation and we still have a ways to go. I can't wait to see our finished product.

Room was clean. Breakfast was plentiful. Lots of delicious choices! Brittany T did a great job and made sure everything clean and was stocked up. Good Mexican restaurant “Mesquite” within walking distance. Would definitely stay here again!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a fabulous review, Brittany is a new team member and she is doing a terrific job. We are happy to hear that you enjoyed your stay and hope that this means you will be coming again.

First off Gina, who checked us in, was extremely helpful and very nice. The hotel was nice. No not fancy but nice and clean. Room was a good size. We were in McDonough for GCAA State Championship for basketball and this hotel was conveniently located. The only thing I can complain about is that we had NO hot water this morning for showers. It was freezing ?? When I told the guy at the front desk he just said, “sorry, that shouldn't happen.” No it shouldn't and after paying $117 (after taxes) I feel we should at least have hot water. But that's the only complaint I have. So all in all it was a good place to stay.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Wow, I am so sorry, I was off for the weekend and never heard one thing about the hot water but I will certainly be looking into the situation. We have two brand new boilers so you are absolutely right whatever happened should not have. I am very glad that you enjoyed the rest of your stay. We are working very hard to be the best that we can be, almost finished with renovation, Hope to see you again in the near future

Stayed here on my drive from Toronto to Clearwater. The breakfast was decent, the beds were very comfortable and the rooms were clean. There was nothing more I could have asked for. The lady at reception was super friendly

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, hopefully we will see you again soon. Please pass the word on to all your friends and neighbors that we are almost 100% finished with our renovation, We have an exceptional staff that have been trained to always go the extra mile to give exceptional service to our guest

Friendly staff! Clean rooms. Gina was the best! Made me feel like I was at home especially since she was from my hometown. It's a small world. The breakfast was very good!! It's right next door to the Mexican restaurant that is so yummy!!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, I am so happy that you enjoyed your stay hope this means we will be seeing you again soon, Gina is a jewel and I am very happy to have her on my staff. We are constantly looking for ways to improve our breakfast bar, glad you enjoyed it.

Really nice hotel well kept .... I will return.... I will suggest them upgrading their thread count on their sheets. spacious and clean room. Gina was Very Friendly and she Welcomed and Accommodated me with a smile.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a very nice review, we do have a jewel in Ms Gina, our guest really like her very much, she goes out of her way to accommodate all guest and shes exceptionally friendly. I will talk to our boss about upgrading the sheets, our rooms have all been upgraded so why not the sheets. We will be looking forward to your next visit through our city, hopefully you will be staying with us again.

We stopped at this hotel on our way from IL to FL. Check in was smooth, Room was very clean, breakfast was good. We stayed on the third floor and it was very quiet. If you're looking for a very clean and quiet place to stay this is your place! Very impressed and would definitely stay here again!!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a very nice review, Its always nice to hear from our guest that we are doing a good job and we thank you very much for your recommendation. We hope you will stay again on your way home from Florida.

We just spent the night while driving from Arkansas to Walt Disney World. It was a very nice place to stay. We did not experience any issues. We would stay here again. We only stayed for a few hours so we don't have a lot of feedback to share.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
We are so glad you were able to spend the night at our Best Western in McDonough. We hope you had a wonderful time at Disney World and hopefully you will stay again on your way home. Please tell all your friends and neighbors about us.

We would definitely stay here again - in fact, this was our 2nd stay here even though it's nearly 2000 miles from our home. The room was great, the location convenient for our travel through Georgia. Helen House, the manager, clearly is working hard to make this an even better place. The breakfast was in an especially pleasant part of the hotel and the food way above average.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
I am so glad that you enjoyed your stay, We are working very hard trying to make sure that we can satisfy all of our guest needs. It is always nice to hear from the guest that we have been successful. We do hope to see you again in the near future and please tell all your friends about us.

I must say the woman who check is in very pleasant. They do take animals which is a plus. They have pillow top beds ( too soft for me ) but family sleep well. For me being that we were right in the outside of the building near the highway, I was up most of the night listening to the backing of trucks and the highway cars themselves. The shower was amazing and the breakfast was a great way to start. I gave four stars because it was loud, weather being the highway or just people walking all hours of the night. But it is a very nice hotel and staff are helpful.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a very nice review, maybe on your next visit we can place you on the topside of the building and front side, we ant all of our guest to enjoy a very pleasant nigh sleeping. We do receive a lot of nice compliment about our showers and breakfast, We're especially glad that you had the chance to enjoy them as well. Looking forward to your next visit

I've stayed in a lot of Best Western hotels over the years, and this one is by far the best. It's modern and clean, the staff is extremely nice and professional (we dealt with Gina at the front desk, and she was fantastic), and the parking lot is clean and well-lit. I didn't have a chance to use the pool, unfortunately. The breakfast was nice too...not the most gourmet food, but it gets the job done.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank You so much for a very nice review, we are certainly glad that you enjoyed your stay and we hope this means that you will come back and be our guest again. Please tell all your friends and neighbors about our well kept secret in the city of McDonough.

Excellent stay. Would love to receive deals on future stays. The only thing I would like to see is more vegetarian options for breakfast. But, as it is there were enough of the usual options we find at other hotels.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
thank you for a nice review, I will look into some more vegetarian options. We recently added the potatoes which the guest seem to be enjoying. We are so glad that you chose our Best Western for your trip through McDonough and we hope to see you again in the near future

This hotel was a very pleasant experience after a long day on the road. We stopped at a competitors property and were given the run around. The desk clerk was very helpful with information about the area. The room was very nice and clean.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
We are so happy that we were able to meet your needs, we certainly hope that you will be staying with us again in the near future. Thanks for a very nice review.

This was a very nice hotel, the room was large, clean and comfortable. Gina, the front desk recieptionist was so friendly and helpful. The breakfast bar area was to small for all the people but the attendant managing the breakfast bar area was a hero, cleaning up, making more food and doing her best to please everyone with her friendly demeanor. We couldn't get a table or even a corner of a counter so we found it difficult to enjoy breakfast. We stood in the lobby and took turns balancing each other's food and coffee. We did notice the toilet in our room was leaking from the floor. It looked like it had been that way for a while as the tile was stained around the toilet. We did tell the daytime front desk person when we left. I would still recommend this hotel, it has been newly remodeled and looks very nice.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, we do apologize for having such a small breakfast area, We do understand what a real inconvenience this is to our guest, We are trying to think of ways to help the situation. We do appreciate you taking the time to let us know about the leaking toilet. Thank you so much for complimenting the staff. Hope to see you again very soon

Great family vacation in McDonough Georgia over the Christmas holiday you want to stay here the beds are comfortable and Best Western McDonough Georgia and Industrial Boulevard breakfast is good beds are comfortable pillows are nice and comfortable cleaning and staff was very nice.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
We are so glad that we got to be a part of your Christmas vacation, happy you found or beds to be very comfortable, we find ourselves to be lucky with all of our staff members they take great pride in doing a wonderful job. We will be looking forward to your next visit through the McDonough area and hope that you will choose our hotel once again

This hotel has some of the friendliest staff you'll ever have the pleasure of encountering. The facilities are clean and well kept. The pool and fitness center were in great shape and breakfast offered plenty of selections. Will definitely stay here again!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for writing a review about out hotel, We do take pride in our staff members. So glad to hear that you will be back, our number one goal is to please all of our guest and work everyday to achieve that goal

Extremely nice hotel, friendly staff. Price is well below other hotels for the type of room we needed. Would highly recommend this hotel if you are staying in or around McDonough. There was a wide variety at the breakfast, which saved us money because there were 6 of us total. Four were pre-teen teens so they can eat quite a bit

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you very much for a extremely nice review, We take great pride in making our guest happy, always nice to hear when we have been successful. I am so glad to hear that your family enjoyed the breakfast. Thank you so much for the recommendation . We will be looking forward to your next stop over in McDonough.

The receptionist , GINA was not pleasant and rude to our guests. She didn't listen well and threaten to put us out if we had too many guests. This was not the case , but as I stated , she didn't listen well. She has poor customer service skills, it's a bad reflection on the hotel to have her on the front desk. On another note, The room was clean and the breakfast was great, waffles, eggs, sausage and breakfast potatoes.

Staying at this hotel is awesome. Gina our receptionist is the best, lovely lady welcoming us and answering my questions and also helping me out with our hotel booking. I made a mistake and she was able to work with expedia to fix it. So I was very happy. The second time we stay here and we will continue stayimg here whenever we get a chance to. The hotel is also clean,comfortable, quiet and relaxing. Breakfast also very good. Thank you. Your smile is also great.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank You for a very nice review, I'm glad to hear that you had the chance to meet our Gina, she is really a jewel. We all work very hard to satisfy our guest but she definitely adds a spark We hope you will be back soon and hope that the third go around will be even better that the first and second

We stopped here on our way to the smokies. It was very clean, comfortable, everyone was extremely friendly and helpful. The pool area was clean and the pool water was nice and warm!!! We would definitely stay here again on our way through.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for staying with us, we really appreciate the review, I'm so glad that we were able to meet your needs, hope this means we will be seeing you again very soon.

Nice place but walls are paper thin. Can hear tv, talking, showers from adjoining rooms. Personnel were very nice. Breakfast was very good. Close restaurant next door was convenient. Location was good but hard to find at night even with google maps. Front sign small but found on second pass by the hotel. Busy area for traffic. Interstate road noise was not noticeable because our room was on the opposite side of the hotel.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for staying with us on your trip through McDonough, We do apologize for the thin walls in our property , Glad you were on the front side of the building and did not have to deal with the noise from traffic. I'm glad you enjoyed our breakfast and we hope you will come again Happy Holidays to you and your family from Best Western McDonough Inn & suites.

We had a very pleasant stay at the Best Western. If traveling that direction - would definitely stay again. Staff were all very nice and professional. Room was neat and clean. Breakfast was nice for free continental.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a very nice review, we are so happy you enjoyed your stay with us. Sincerely hope that means you will be back. Happy Holidays from our house to yours.

Southern hospitality at its best from hotel staff. Everyone goes out of their way to make sure you stay is perfect. Will definitely recommend this hotel! The room was very comfortable and spacious and very clean.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
We are so happy that you enjoyed your stay with us, We do have an exceptional staff and we are happy to know that our guest recognize this. We are almost finished with our renovation and so proud of the outcome. We will be looking forwardto your next visit

I was in Georgia for a funeral with my family but your hotel made it relaxing and stress free. I will stay again when I come through GA again. My family enjoyed the breakfast and the Applebees next door that we could walk and not move the car. Wonderful!!!

Helen H, General Manager at Best Western Mcdonough Inn & Suites, responded to this review
We are so glad that we were able to accommodate during a stressful time in your life , we will be looking forward to a more pleasant visit from you and your family in the near future Glad you had time to enjoy breakfast

Had a really great experience at this BW hotel from nice accommodations to an excellent staff . has become am choice of place to stay when I am in the area .Sandra fixes an awesome breakfast and is very helpful . Almost like eating at grandmas house . the pool and hot tub is a great way to relax after a long day of driving

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a very nice review about our hotel and our beloved Sandra. We are so happy that you enjoyed your stay with us. We will be looking forward to your next visit.

I had been staying with my dad in a hotel near the Atlanta airport but had to move to be near the Atlanta Motor Speedway for a Ritchie Bros. auction. After reviewing many areas nearby, I decided to stay in McDonough which had about everything. And it was as good as advertised. The hotel is conveniently located near highway 75 and besides an Applebee's restaurant. Check in was quick and excellent. I can't give them enough praise for their positive and friendly attitude. We stayed there for 3 nights but had to handle our reservations on a night by night basis since we didn't know if we were going to be able to get any equipments at the auction (which in the end, we did) and they were able to help us keep the same room for our 3 night stay. Top notch customer service! The hotel itself was very clean and modern. The rooms spacious and comfy. Bathroom was great too. Beds were amazing and a/c quiet. You can find many food options around, also a Walmart and CVS. Downtown Atlanta is a short 30 minute drive away so I would rather stay in this area and drive to and from there than to stay in pricier Atlanta. Whenever I go back to Atlanta this will definitely be my hotel of choice. Keep the good work!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a awesome review, I am so glad we were able to meet your needs. We certainly hope that you will be back soon. It is always a pleasure to hear from our guest and know that we were successful in taking excellent care of you. Thanks once again.

Quick get away nice lobby decent room. Last minute book hotel front desk made sure late check in would be accommodated. Check it could have been better I guess they assumed I used this party to book. Was informed to leave room key on front desk and received receipt through email.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, glad you enjoyed your stay. I'm not sure what went on with your checkout, I will check into the situation. the opinion of our guest is very important to us. We strive to please our guest everytime. We will be looking forward to your next stay.

Overall stay was good. Although for the location and type of hotel the room was a bir pricey. Did not care for the square eggs :oP Pool was nice but being November could have used a heater. Teeny single elevator that you have to wait foreer for then cram in with every floor. Staff was very nice.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our property. I will check on the pool right away it is a heated pool and is suppose to stay at the recommended heat that comes from the health department, We try to change up our eggs, the patties one day and scrambled eggs the next day, Thanks so much for the nice compliment about the employees. We do hope to see you again very soon

This hotel was very nice. Room was clean and the lobby was beautiful with friendly staff that made me feel very comfortable. I would love to book this hotel again when I'm in the area. I give it 5 stars!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
wow, thanks for a great review. We are so happy that you enjoyed your stay and looking forward to your next visit. We recently renovated our lobby and getting a lot of nice compliments very motivational to our staff members

We used it for short one day visit to family, Excellent value for the Atlanta area., Easy access to city proper after rush hour. Good food options for dinner in the area, We ate dinner at Appleby's next door. Above average quality and variety for breakfast compared to other hotels in this price class. Very clean dining area.

Fabulous place. Beautiful rooms, great hot breakfasts with bacon, waffles, biscuits and gravy! And, great staff - Helen is so great! Need anything? Let her know. Pool area has been re-done recently and they did a great job.

Helen H, General Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for such a wonderful review about our hotel. The owner has done a great job renovating the hotel and the pool area. Our breakfast host Sandra do a great job with the breakfast. She try to make sure all the items on the breakfast is fresh and hot. We are so happy you enjoyed your stay with us. Looking forward to seeing you on your next visit here in McDonough. Thank you again

The staff at this Best Western is very friendly. The grounds and rooms are nice and clean. It is conveniently located near many restaurants and stores. We will stay here again the next time we are in the area..

Helen H, General Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for such an awesome review. Customer service is out top priority here at the McDonough, Ga Best Western Inn and Suite. We take proud in the way our property look. So glad your stay was pleasant. Many of our guest love how convenient we are to all the shopping areas and restaurants. We are definitely looking forward to your next stay with us. Again, thank you.

My husband and I stayed here during the Irma hurricane this fall. My apologies for his incredibly late review. we have stayed here in the past, and each time we do we are always greeted by the nicest staff behind the reception desk and others. Very comfortable rooms,even our kitty cat was content! You will not regret your stay here, thank you Gina, Myleigh,and Helen!

Helen H, General Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, we work very hard at satisfying our guest. I am so glad that you liked our property and happy to hear that you came back to stay again. Please share your experience with all of your friends. Thank you again

The overall experience was good, room service was really good during the stay bathroom was cleaned everyday, fresh rags n towels n clean sheets. I appreciated that due to the fact I had a young baby with me. Breakfast was good though some the items were a bit stale. Pool and jacuzzi was clean. Front desk staff was very friendly.

Helen H, General Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a wonderful review. I am so glad everything turned out so good for you and your family. In the future, we will make sure all items on breakfast is fresh. Thank you again

I arrived early at the hotel on a rainy, cool morning traveling on company business. There was an issue with my reservation that had nothing to do with BW. However, the check in clerk went over and beyond to help resolve it. Gina was AMAZING! She was attentive, kind, friendly, and courteous. Gina's response to my situation meant the world to me and definitely turned my morning around. After checking in, Gina called my room to make sure I was satisfied with it AND later, when asked, recommended a wonderful lunch entree at a neighboring eatery. Gina Rocks! Thanks Gina and BW for a great stay!

Helen H, General Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for such a awesome review. So glad you had the opportunity to meet our Gina. She is certainly an asset to our front desk. We are working very hard to be the best that McDonough has to offer. The staff really go out their way to wow the guest. We will be looking for you on your next trip through McDonough. Thank you again.

fantastic. very clean and friendly. located close to hwy75. lots of food options in the area as well as walmart and other stores. stayed 1 night and would return the next time im heading south to florida.

Hotel always looks clean. Breakfast was hot and delicious. Room was clean and very spacious. I would prefer bathroom be a bit wider. The room was very large and would not be impacted by losing a couple of feet to add to the bathroom space. Employees were friendly and efficient.

Stayed one night here on our way south to Florida. The total cost was just under $107.00. The staff was friendly and thorough, the room clean, comfortable and quiet. We will stay here again as we pass through.

Gina at the front desk was great on check in. She was fast, courteous and gave me good local information. I will stay again. The hotel has been remodeled in nice light cheerful decor. The beds are on the soft side. The AC unit fans runs all the time, not just when its cooling, which I like.

Great value---large, clean room, excellent TV quality (unlike most hotels), nice bathroom, pleasant/helpful staff, well above average breakfast buffet. This will be our hotel of choice when we visit family.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, we work very hard at satisfying our guest. I am so glad that you liked our property and happy to hear that you will be back. Please share your experience with all of your friends

The Best Western is older but recently painted and maintained. Staff were helpful and attentive. Nearby restaurants are within walking distance. Great location while travelling down to Florida with easy access from I75.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, we are glad you chose our hotel on the way to Florida and we hope to see you again on your way home. We have completed many projects in our hotel trying to look new again. We also have a few more things happening in the near future, can't wait for you to see.

We have stayed at this hotel many times before but we are reviewing it again because their Desk Staff person, Gina, was so great. We arrived to a warm friendly greeting. She exhibited care and concern as she booked us in and later when we asked for suggestions for dinner she had lots of local knowledge and ended up directing us to Pastamax in downtown McDonough. Her directions were accurate to get there and her recommendation could not have been better. Gina also took our freeze packs for our cooler and put them in her freezer to help us out. What a truly pleasant and informative representative! We will be back again and again!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a awesome review, so glad you had the opportunity to meet our Gina she is certainly an asset to our front desk, we do realize that customer service is everything, we have recently renovated our property and we are certainly feeling very proud of all our accomplishments and on top of all that we have had fabulous guest. looking forward to your next visit.

Very clean and enjoyable overnight stay. Always looking for a good hotel on way to Florida, and this is definitely on the list. Room was clean and comfortable and the service was excellent. Breakfast was OK/

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Glad we can be the hotel of your choice on your future Florida trips. We have just about completed our renovation. It has really paid off very motivational to our staff. We thank you for your review and we are looking for ways to improve our breakfast.

Very nice hotel staff went above to accommodate our needs with some attractions we wanted to see close to the Hotel. Close to restaurants. Very clean and updated. The area is very pretty. We just stopped over for the night.

Best Western McDonough is the perfect place to stay when in town. I came to Georgia to do a wedding and this hotel exceeded my expectations. Very Clean and the Staff was knowledgeable and friendly. I have stayed in many hotels and have had horrible experiences, but this hotel took care of me and I will be going back next trip.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a awesome review, I am so glad that we were able to meet all your expectations . We certainly hope that we will be your hotel of choice on each of your visits to our area. Look forward to seeing you again soon.

Gina at the BW McDonough Inn & Suites was so warm and pleasant. I had decided to take some time off. I had previously stayed at a BW in Madison, Florida. I enjoyed it so I looked for one in my State. So I did.

Helen H, General Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank You for a very nice review, we are so excited about our hotel and all the new things that has been added throughout the last year. We hope that you and your family will be coming back very soon. It will be our pleasure to have you as our guest

When I informed my wife we were staying at BW she was less than thrilled with the idea. I too was skeptical. What a surprise and impression the McDonough, GA location made with us. The exterior was as beautiful/modern as the interior. Clean rooms, friendly & professional staff that tenaciously ensure your stay is pleasant and worry-free. Better than the Hilton I stayed at earlier in the year. Kudos to the owner and staff.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Wow, thank you so much for a very awesome review, we are working very hard to be the best that McDonough has to often. The staff really go out of their way to wow the guest, We consider ourselves very lucky to have the best guest all around. We will be looking for you on your next trip through McDonough

We needed a quick stopover motel close to the Atlanta airport for a morning flight. Not only did we get a wonderfully comfortable and spacious room, but also a superior, hot, complimentary breakfast awaited us at 6:00 a.m., enough to fortify us for our long day of travel. Great location just off the interstate and near restaurants. Friendly greeting and a great experience overall.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a very nice review about our property. My staff and I take great pride in our property It is always nice to hear about a job well done. We will be looking forward to your next visit and hopefully your visit will be even more enjoyable than the first

Large room. Comfortable beds. Clean. Not a luxury hotel but adequate for the price range. The only problem was the greasy bacon and salty eggs. Great staff during the time of our stay. I would stay there again if in that area.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a awesome review, I am so glad that you found our hotel to be comfortable , so sorry to hear about the greasy bacon hopefully we have that problem under control. We will be looking forward to your next visit to our area.

All I can say this was one of the best hotels that I've ever stayed in. The staff are very friendly and professional. The room was large and very comfortable. Great beds and pillows! Shower was awesome!! I wish every hotel was like this.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Wow, Thank you for a awesome review, I am so glad that you enjoyed your stay , hopefully your next trip through our town you can stay longer and maybe enjoy the indoor pool, we are already looking forward to your next visit.

This hotel was quite and very clean.. The staff has the best customer service I have come across..It is very convenient to numerous restaurants..It has comfortable beds and my stay was great..I liked the indoor pool..

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, the staff is always excited when we get positive reviews, I always tell them this means a job well done. We hope to see you again very soon.

Arrived to a very friendly staff who checked us in very quickly. Location was right next door to an Applebees (horrible service) and many other restaurants so is in a great location. The breakfast in the morning was amazing and everything was fresh and hot. Whole time there every employee greeted us with a smile and were very friendly. Great experience!!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a outstanding review , thanks for the compliments to our staff members, we are very proud of them. We hope you will come back to see us in the near future and we hope that you will recommend us to all your friends

Excellent check in staff, issues with room cleanliness. Beds slept very well. Breakfast was good. Breakfast attendant very nice! Have stayed at this location previously, this was the first time with issues of cleanliness.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
I am so sorry to hear about the cleanliness of the room, we do take great pride in our hotel. We have a wonderful staff including our breakfast attendant and thank you so much for recognizing her. I am going to speak to my executive housekeeper about your room, whatever happened I do not want to happen again. I do look forward to you being our guest again and next time expect perfection

This was a very nice and clean place to stay. Beds were comfortable and breakfast was wonderful. Gina was very helpful when we checked in and all our needs were met. Applebee's next door was also nice.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, glad you enjoyed your stay and we hope to see you again in the very near future

We arrived at 2 am weary from running from hurricane Irma. The receptionist welcomed us and assured we had all we needed. We slept in and missed the 9:00 cut-off time for breakfast, but the attendant, knowing many travelers were hurricane related, she kept the food line open, clean, abd refreshed. She also made a point of checking on every guest she saw to be sure they had eaten. She did this with pleasure and graciousness , smiling all the while. Now thats great hospitality!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thanks for a awesome review, I was out of town during the hurricane on a family emergency I am so happy to hear about my staffs outstanding performance even when I'm away. I know this must have been a very difficult experience for you and your family. I am glad you were able to find comfort at our property We hope you will come again but hopefully better circumstances next time.

Dirty carpet, rude employees, small pillows, and non-existent customer service. This is a very basic hotel, should be ok if you are used to employees being rude to you, black feet when walking on the carpet, and putting on your own pillowcases. We are not so this was our first and last visit to a Best Western.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Sorry about your bad experience at our property, We take great pride in satisfying our guest needs. I will certainly be addressing this problem with my staff members and discussing what we could have done differently We do hope that you will change your mind about Best Western, we receive so many compliments about our hotel , we would definitely like a second chance to make it up to you.

Incredible staff especially at front desk. She was extremely helpful at check in and recommended a wonderful restaurant for dinner which was delicious. So nice to have a great meal in a strange town and not have to eat at a chain restaurant. Room was clean with comfortable bed. Room had been remodeled recently. Breakfast could be a bit better. More choices on coffee, light, dark roast

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thanks, for making our day. Its always nice to hear about a job well done. My staff really appreciates your thoughtfulness ,I consider myself to be one lucky manager to have such a nice staff that goes the extra mile to take care of our guest needs. We hope to see you again in the very near future

I would recommend this hotel to anyone traveling through this area. Personnel were very pleasant and accommodating. When my family chooses to travel I will make sure they stay here! Breakfast was very plentiful and huge selection, definitely enough protein to keep you going until lunch and some.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thanks, for a really nice review, glad we were able to accommodate you and your family, we are hoping that on your next trip through McDonough you will stay with us again and we'll be able to introduce you to even more things.

After a tough day on the road this was a welcome respite. Staff was helpful and welcoming (Thanks Gina). Rooms were nicely updated & very clean. Having Applebee's next door was very helpful too. Parking lot is very tight with no turn around. If you are pulling a trailer or larger motor home, park next door in the Applebee's lot.

Hotel was very modern and clean. Great lobby and courteous employees. Room was spacious and bed very comfortable. Would use again. Great place to stay. Close to freeways and only about an hour outside of Memphis.

We were there due to a evacuation the staff was very helpful in our time of need I don't have any negative things to say about this hotel the location was great too so close to Atlanta and ton of hinges for the kids to do.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Happy to hear that you had a nice experience at our hotel. So glad your family found a safe haven. Hope we were able to add a little ray of sunshine to your family. Looking forward to your next visit.

We had a wonderful stay! Rooms were very big. Lighting was not that great a little dark, need more lighting! Food was wonderful in the morning!! Staff was great! Will stay her again very soon. Great location, many resturants are close.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, we are so glad you chose to stay at our hotel. We hope you will be back soon We are working on the lighting in the rooms. Hope we can come up with a solution soon. Glad to hear that you had time to enjoy our breakfast bar. We will be looking forward to your next visit

Arrived at 8:30 PM after a 13 hour evacuation drive from Florida. Friendly check in, great large well equipped room, allowed us to get carry in food and eat in Breakfast area and provided us with paper plates and napkins. Good hot breakfast. Even got a great rate through Hotels.com

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, I'm so glad we could accommodate your family during your evacuation from Florida Hopefully we were able to add a little ray of sunshine during your very frightening time. Please come again

While fleeing hurricane in Florida stayed at this hotel. All personnel were very helpful and kind. The rooms were very clean and comfortable. Special Kudos to Sandra in the breakfast room. The food was always quickly replinished, hot and tasty. She never lost her cheerful attitude..

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a nice review, glad you were able to stay with us, Hope we were able to offer comfort to you and your family during a frightening time for you and your family. We hope you will return again maybe next time during a more relaxed time

The staff are very friendly, helpful and respectful. As an out of stater, but not an Irma evacuee, the staff created a calm port in the storm. The breakfast topics were of having a good nights rest after a long slog of a drive and concerns for home, friends, & family. Thank You Sandra for being a friendly face at the breakfast room.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, we are glad you chose our property for your hotel needs. We are working very hard on improving our hotel and we aim to please every guest every time. We hope to see you again in the near future, Ms Sandra says thanks for the very nice compliment

I needed reasonably priced lodging for a business trip and after filtering down choices based upon price, and reading recent reviews posted by others, I chose this BW property. Good move. The room was clean and spacious (King Suite) and the bed was very comfortable. The A/C unit was reasonably quiet which, for me, is important as I hate the chunka chunka sound you often have to put up with in this price ranged property. The listing for this BW said "refurbished" and it was. Not the Ritz but certainly suitable for my taste and needs. Above all, the staff was excellent. They let you know that they were there if you needed them and not grudgingly or because the boss said so. They were truly warm, welcoming and interested in that the customer's needs were met. I would not hesitate to stay here again should I need to return to McDonough.

This hotel met all our our requirements. The only thing was the pool was closed for one of our nights stay. My kids were disappointed.The room was clean and the staff was very nice. The pancake maker was out of order also.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
I'm so sorry for your disappointment about the pool. We have finished all the work in that area so hopefully there will be no more problems. We are working on trying to replace the pancake machine. Hope to see you and your family again in the very near future.

Staff are friendly. Rooms are clean. Breakfast is good. My family and I have stayed at this hotel twice and have not had any problems. We will definitely be staying here again on our next vacation to this area.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you sincerely for a very positive review, we hope that you will continue to come back, We have a very nice hotel to sell and we have the nicest guest around. Thank you for being one of them.

I was somewhat disappointed with my stay because the experience was not what I thought it would be. The room that we stayed in was just clean enough to stay two nights; the bedcover was dirty, but the inside of the bed was clean where the sheets were. I was looking forward to working out in the exercise room, but found out that the whole amenities area was off limits to the guests due to "repair".I expected a decent breakfast experience, but was dissatisfied with the overall setup of the breakfast area.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
I understand your disappointment, please except my sincere apology. We hope you will give us another chance hopefully everything will be in great working order during your next visit.

We went to the FSU-Alabama game, checked in early with one of the nicest counter people we've ever met and drove up to the game. After the game, we drove the 30 minutes back to McDonough and spent the night. My wife and I with our son and grandson enjoyed two king-size beds and the softest mattresses I can remember in a motel!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thanks for a awesome review, happy you chose our hotel for your lodging needs. We hope that you will spread the word to your friends and neighbors. We are number one on Trip Advisor and we 're hoping to make it to number one on Best Western We are almost complete with our renovations and we have a fabulous staff hopefully that means we are on our way up.

The Best Western Hotel is one of the cleanest hotels we stayed in and it start with the parking lot , to the back garden of the Hotel and also inside the hotel. The rooms smell clean, it looks clean and we find it fresh and inviting. We enjoy the breakfast with nice fresh fruit available and coffee available all the time. The staff are really helpful and friendly and offer to assist with everything possible. We enjoyed our stay and return soon for the second stay.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a very nice review, It really means a lot to the staff to hear thank you job well done. We hope you will let your friends know about our property, we will continue to do our best and hopefully never let you down. Looking forward to your next visit.

This hotel is unbelievable for the price. Very good bathroom lighting, bed lamps with two receptacles, big rooms and one of the best showers I have experienced in a hotel.Clean as the board of health, super friendly and accommodating staff, safe parking area with two decent restaurants next door. Really good breakfast also. Easy on and off I-75. Easy to see why it is number one in McDonough, Georgia.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a awesome review, glad to hear you had a very pleasant experience, It is our goal to wow all our guest. Its always nice to hear from our guest, thank you very much and looking forward to seeing you again very soon.

Nice hotel tucked in edge of town, easy access to I-75. Hotel seems newly remodeled; outdoor landscaping was very nice. Next to Applebee's and close to several restaurants. Check-in went smoothly but when we entered our room my husband and I both noted a strong odor of stale cigarette smoke (property is listed as smoke free but must have been a smoking property at some point in the past; humidity can bring this smell out even after the room has been deep cleaned). The front desk clerk was very nice and helped relocate us to a different and much better-smelling room. Bed was comfy, shower had really good water pressure. Good place to stay for the night.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you very much for a very nice review, I'm glad you let us know about the unpleasant odor in the room. Our guest are fabulous but some seem to think they can get away with breaking the rules not realizing how there addiction effects others We are a 100% smoke free property. Other than this bad experience I'm glad you enjoyed your stay and hopefully you will be coming back in the near future.

I had an emergency at my apartment home and had to check in to a hotel for the night. This was by far the best experience I had at a hotel, even if it was only for 1 night. Clean room, great guest services and good hot breakfast.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for choosing our property, glad we were able to supply your needs, maybe next time you come it won't be an emergency and you will be able to relax and enjoy the pool and hot tub, I'm glad you took time to enjoy the breakfast. We will be looking forward to your next visit

I'm very satisfied with the clean rooms and the friendly and helpful staff. They have a pool and spa but I think they were for kids. My friend's room was good. But the AC in my room was old and you cannot set a temperature or auto fan speed; and the hair dryer didn't work well. Both rooms did not have a safe case.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
I am so sorry about the AC we are in the process of changing them out. Thank you for complimenting the staff. We are always looking for ways to improve our service. Hope you will be back soon

We stayed in one of the handicap rooms, this one had wheelchair access!! It was wonderful. The room was spacious and had plenty of room for the wheelchair. The room had a fridge and microwave in the room both were clean and worked properly. The staff was friendly and willing to assist in any way necessary. We enjoyed this hotel and we will be going back and staying there again.

My family and I love it here at Best Western it's our second time staying at this location and all I can say is if you don't stay here at the Best Western in McDonough, GA when you are in the area you are missing out. Ms. Gina goes well beyond her duties to make sure her customers are well taken care of. She always has a smile on her face and greets every customer she also recognized my face from staying previously and welcomed me back. Best Western please treat Ms. Gina right, because she always provides excellent customer service something that a lot of businesses are lacking these days. Job well done Gina!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Awesome, Thank you so much for a great review, I am so glad we are able to meet your needs, Gina is certainly a asset to our property, she loves her job and shows it by taking such good care of our guest. We have almost completed our renovation and we are still looking for ways to improve. It is always rewarding to hear from our guest and know that we've done a good job. We will be looking forward to your next trip through McDonough and thanks a million for staying with us.

My wife and I stayed the night as we were in town for a family gathering. The hotel was recently renovated and it looked great. We noticed the pool had a handicap lift. There's a nice outside gathering area in the back. But what we enjoyed the most was our breakfast in the morning that was made truly enjoyable by the gal that was staffing that morning, Sandra. She was new but you would never have guessed as she kept everything clean and well stocked and treated us with a genuine care. She had a wonderful service oriented personality and made our day special. We have stayed at many Best Western hotels as we are Rewards Members, but this was our best stay yet.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for the awesome review, I am so glad that you were able to meet Sandra She is new but I already know she will be a great asset to our property. We are working very hard on renovations, and believe that our finished product will be absolute gorgeous So excited for our guest

Overnight stop from Louisville to Florida. Rained hard all day and we were ready to stop. Located a little ways off the interstate but easy to find. Attractive and well lit exterior. Nice lobby. We didn't arrive until 10 PM but the front desk personnel was friendly and efficient. The room was generous, well maintained and quiet. Bathroom was also large and clean. Breakfast was standard fare but was kept clean and well stocked by an attendant. Checkout was quick and friendly. Overall a nice stay.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, happy that you enjoyed your stay. We are working very hard on renovations and things just keep getting better and better, we do realize that there is always room for improvements Our surveys always give us new ideas to try. We hope to see you again in the very near future.

My family and I love it here! We live close by, and have stayed here many times. Every single time, we have enjoyed our stay. The rooms are ALWAYS clean (look and smell), and look exactly the same as the pictures. The staff are always around with smiles on their faces, and ready to help. Housekeeping is great. Breakfast is hot and very enjoyable every morning. Hot coffee is always available downstairs. The pool and spa are always clean. We haven't been to the work out room, but through the glass they have many options for those who want to use it, and it is also clean. Lots of parking, great water pressure in the shower. Clean linens. Everyone is so so nice. We just love when we come to check in, and Ms. Gina is at the front desk. She has the biggest smile, and is so nice and helpful every time! And when we see Ms. Sandra working breakfast, you know she'll go the extra mile for you. I watched her make a veteran extra crispy bacon so he could eat it how his wife made it. She always asks everyone how they're doing and offers help to the younger and older guests. We wouldn't stay anywhere else! You will not be disappointed! We have stayed on all 3 floors. The third floor needs a stronger Wi-Fi connection in certain rooms, but other than that, we can't complain! Thanks BW McDonough for ALWAYS putting your guests firsts <3 See you soon!!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank You, for a awesome review your kind compliments are greatly appreciated. The staff always like to hear when the guest are satisfied with their stay. We are certainly glad that you keep coming back. We are always looking for ways to improve .

Gina at the front desk, and Sandra who prepares the morning meal go over and beyond the required duty in order to make your stay a great one. I will continue to use this hotel in the future. My room was excellent as always, and the breakfast prepared is always good.

I have stayed here before and will do so again when passing through the area. Very friendly staff, great rooms, good breakfast.The only draw back is that there are no restaurants really close but 5 miles is not too terribly far to travel. .

Conveniently located right off the highway with no highway noise. Our room was large enough for 3 to be comfortable. Micro, fridge and coffee maker. Everything was clean, neat and 'fresh' looking. A hot breakfast buffet was included. Next door a restaurant so conveniently located we walked. We were very happy with our rates.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for the very nice review, so glad you enjoyed our hotel. We work very hard to meet the need of our guest. Its always nice to hear back from the guest that we have been successful. We have almost completed our renovation so things keep getting better and better. Hope to see you again in the near future.

Clean hotel and the staff was very helpful. It was easy to find right off the freeway with several restaurants nearby. The rate was excellent and after staying at several more expensive but not nearly as nice hotels, I can't rate this one high enough.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a great review, hope this means we will be seeing you again in the near future. Hope you had time to enjoy the indoor pool and our delicious breakfast bar. Our reviews are very helpful to us. They let us know which areas are doing well and which areas need improvement

While returning home from Cincinnati, we called this Best Western Inn and Gina, at their front desk, was very cheerful, helpful, professional and pleasant in making our reservations, which is not always the case with many motels and Inns. Four Stars for Gina. Our suite was very clean, well appointed and was very comfortable. The free breakfast that was available was the top of the line, unlike many motels that provide that service.This Best Western Inn is, in our opinion, could easily be rated as a 3 or 4 Star facility. Plus the rates were very competitive compared to all the Motels and Inns we have stayed in over the past 45 years of our travels along the I-75 from Miami to Cincinnati. We highly recommend this particular Best Western to all that are tired of high rates, smelly and half clean rooms and frequent less helpful staff. Four stars here. This will now be our targeted Best Western Inn in the Atlanta area! Thank you Gina (front desk) and our compliments to the ownership for providing such a top notch Inn.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
WOW !!!! What a awesome review, thank you for your very kind words we really appreciate you taking the time to write it. Gina is a great employee and we are very appreciative of her efforts to take care of our guest. We are still working on our renovation hoping to be a Best Western Plus in the near future. We will be looking forward to your next visit through our area.

The staff was very friendly and accommodating to our needs. Gina gave great advice about directions and places to eat. I would recommend McDonough Best Western As A great location to use as a vacation stop over.

We arrived late from Atlanta with 2 sleeping grandchildren I tow. When we got to our room, our initial response was, "Wow, how nice!" Until I opened up the queen sized sofa bed for my grand kids and it had no sheets. Went to the front desk and found out they were out of blankets and pillows. She gave me 1 fitted sheet and 1 top sheet only! Had to give them our pillows and our blankets. When we got in our bed, it was gritty, like sandy, dirty! I got up and sprayed it with a can of Lysol I carry and wiped it off. It was past midnight and we were exhausted. Then the next morning, the breakfast buffet was the worst I have ever seen! People working were nice. It wasn't their fault.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
I am so sorry for your disappointment, we had quite a few complaints about the sofa bed sheets this past weekend, the county worked on the water lines in front of the hotel, the water was turned off. When it came back on we had mud in the lines that spoiled two loads of laundry that we were unable to bring the white back so we had to discard. I did not think that it would effect us so badly but it definitely did, and I am so sorry it effected our guest. We are working on ways to improve the breakfast bar. We are very limited to the items we can serve but there is always room to improve. We hope you will come again and hopefully next time your experience will be much better

Totally enjoyed my stay at Best Western McDonough. Our room was very spacious and clean.We loved the refrigerator in our room, also ice machine and drink vending machine on our floor near the elevator. We enjoyed the pool and complimentary breakfast. Friendly staff, especially the lady keeping the breafast area stocked and delicious. Great location close to lots of restaurants and shopping at the Oultet stores. Lots of free parking around hotel. This hotel is a great deal all around. Applebee's is right next door a quick walk.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a very nice review, glad you enjoyed your stay . We hope that you will come again. Best Western McDonough has set a goal to satisfy all of our guest everytime. We appreciate you letting us know how we are doing

I cannot recommend this motel enough. Gina the front desk personnel on duty was a font of helpful information. Offering referral and discounts for dinner and room rates for my mother and I. The room was spacious and clean. Attention to details obvious

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for your very kind review, Gina is our jewel she loves her job and it shows. She takes very good care of all our guest. Thank you very much for your recommendation of our hotel. We do hope to see you again in the near future.

Chose this hotel because it was highly rated and well-priced for area. It was clean, comfortable, and felt safe. Gina at the front desk was very pleasant and helpful. I'll stay here again when I need a hotel in this area.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you very much for a great review, glad we were able to supply all your needs. We hope that you will tell all your friends about us and we hope to see you again in the near future

Great staff, clean hotel. Nice amenities. We stopped for one night, but wish we could have stayed longer to enjoy the amenities. Gina was the best front desk employee anyone could hope for. We look forward to returning.

Great everything was very good. Grandkids loved it. We stayed here last year also. Pool was warm Hot tube was out of order though. My granddaughter doesn't like Elevators and the stairs were at the far end of the halls.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our property, we greatly appreciate it and hope that you will stay again on your next trip through McDonough hopefully the hot tub will be working glad your grandkids were able to enjoy the pool area.

Room is very nice , bed is comfortable. Restaurants are close by. Walking distance is a Apple Bees and a mexican place. Close to interstate without the noise. Gina welcomed us and was very informative about local items. Rooms are clean and large.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank You, very much for a great review, we are so happy that you came to stay with us and glad we were able to meet your expectations, Gina is a jewel and all of our guest love her and so do we. We do hope that you will stay again on your next visit through McDonough.

Very Clean, warm atmosphere, very kind front desk clerks, breakfast was good , Coffee Exceptional, rooms very nice, Location perfect! Walking distance to foods!1 Great!.. Ooops, not good: One issues : the staff failed to provide any wash clothes for day 2 stay???? I would definitely stay again

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Awe, I am so sorry about the washcloths but happy everything else was good and thank you very much for taking the time to write a review about our property. We hope to see you and your family again in the very near future

This is, by far, the nicest hotel we've stayed at in years! It's family friendly and well-suited for business travel. The rooms were beautiful and every aspect of the hotel was clean. The manager was friendly and the staff happily accommodated any request. The pool and whirlpool were clean and larger compared with most indoor pools. The hotel is located near some great restaurants and their complimentary breakfast was excellent. They also allowed pets. We'll definitely stay there again!

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi Theresa, You blew my mind by calling us the BEST HOTEL IN HENRY COUNTY!! We would love to have you come back and stay with us! I love your enthusiasm! We hope to see you soon! Thank you, Ami P.

My family was driving from Indiana to Orlando and wanted somewhere clean and budget-friendly to stay and break up our trip. This Best Western was perfect. The front desk staff was very friendly, our room was clean, and the beds were comfortable. You can tell it's an older hotel but it has been nicely remodeled. It's not a Hilton, but that's not what we were looking for. I would highly recommend!

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi Katie, I'm pleased to hear you enjoyed your stay at our hotel. We hope your trip to Orlando went well. We hope to see you soon. Thank you, Ami P.

The hotel did not quite live up to most of the reviews. It is located in a quiet somewhat remote area; however, there are two decent restaurants in walking distance and several others a short drive away. The room was updated, spacious and comfortable. The bed was comfortable except for the small pillows. The room was clean except for a few housekeeping issues (loose hair on one of the pillows). The bathroom faucet made a high pitched noise when turned on. The elevator was very small but seemed to handle the number of guests adequately. The breakfast area was too small and not well maintained. The pool area looked nice but you have to go through the breakfast area to get in. Front desk clerk was efficient but not very friendly. We had requested a high level floor and she asked if we had to have the third floor. Parking was adequate; however, large trucks took up several spaces.

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi, Thank you for your feedback, we will do our absolute best to look into all of the issues to make sure we can live up to our standards. We would love for you to comeback and see how your second stay is with us. Thank you, Ami P.

This is one of the better Hotels i have stayed in. Best Western has stepped up their game, at least in this area. Overall a nice place to stay. Convenient to everything. Nice pool and hot tub. Only issue we had was vending machines being empty, and one on the 3rd floor taking money. But the lady at the front desk, returned the $1.50 it took. At one point, we went to use the hot tub and there was just to many screaming kids. Adult hours would be nice

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi, I am glad you liked our hotel. We definitely do our best to make sure it is a well maintained property. I apologize about the vending machines; we do not manage them personally. They are outsourced, therefore we do not have access to refill the machines. We will look into the idea of considering adult hours. I am sure a great number of our travelers would appreciate that. Thank you for the feedback. Thank you, Ami P.

Very comfortable hotel with all of the amenities that you expect, clean, and a gracious staff. The only issue is that our room smelles like smoke...maybe it was a smoking room at some point, but I wasn't happy with the odor. When you are tired and need rest, its perfect.

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi Nicole, I am so sorry you room smelled like smoke. Our hotel is 100% smoke free and we do our absolute best to maintain that cleanliness. We hope you are able to come back and give our hotel a second stay. We hope yo see you soon. Thank you, Ami P.

This property overall is nice for the budget friendly traveler. The pool was a decent size. The whirlpool was small and could probably fit four standard size adults but tightly. Did not use the breakfast bar but from what I saw of the layout it was pretty much a continental selection of cereals, pastries, and fruit. Coffee and Juice provided as well. The beds we had in the room were fairly uncomfortable as the mattresses were deformed from usage and wear. The overall appearance outside and inside was very nice. The employees were also helpful at check-in and check-out. Warrants just an average rating from me.

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi, Thank you for reviewing our hotel. Your feedback will allow us to improve any and all areas. I am concerned to hear about your comfort in the beds. We recently upgraded all of our beds and want to make sure all of our guest are comfortable. Thank you for staying with us. We hope you come back and stay with us again. Ami P.

My sister and I traveled from South Florida to Indiana and back (picking up a cousin in Kentucky along the way) and we stayed in several different places during our six-day marathon. This Best Western turned out to be the best hotel of the lot and at a great price! The rooms are very spacious; we had two queen sized beds plus a sofa and coffee table in the TV area. The bathroom was average but the lighting and shower pressure were good. The one eyesore I noticed was a poor caulking between the tub and the door frame. But, other than that, the entire premises was well-maintained and immaculately clean. We arrived late in the evening so I tried to sleep in a bit, waking up just as the breakfast period was ending. I think 9:30 a.m. is a little early to shut down the breakfast serving, but my sister was impressed with the offerings. Overall a pleasant experience. I would definitely stay here again and recommend it to my friends.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for a very nice review, your comments will be definitely be taken to heart, our goal is to make all of our guest completely happy. We are about 85% complete with our renovation for this year. We are glad you found out hotel to be completely spotless and you were able to get a little extra rest, looking forward to your next visit through our area

I tried different hotels in the area. This is the best one for the value. I always use them when I'm in the area. Definitely recommend them. Gina at the front desk is great. They have free breakfast. Many restaurants nearby

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a awesome review, we love to hear when we have met the needs of our guest. We are constantly looking for new ways to add more value to our hotel, the reviews from our guest certainly give us great ideas. Thank You

All front desk clerks were very nice and knowledgeable. They were very helpful and I particularly enjoyed meeting and conversing with Todd Parker. A very intelligent young man with a lot to offer. If I were to return to the area I would definitely stay there. I'll always remember Todd as he continued to remember my name. Thank you for a great experience. Lamar Wright Sr.

Helen H, Front Office Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for the very nice review, glad you got to meet our Todd, he is a very knowledgeable staff member. We hope to see you again in the near future

We recently stayed at this location. Great value for your dollar. Room was very nice and had a large sitting area. Only complaint was the room is somewhat dark. Needs more lighting. Great breakfast buffet. Will definitely use this location when in the area again.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank You so much for a very nice review, We are so happy that you enjoyed your stay and we are hoping to see you again real soon. We are working on the lighting in hopes of rectifying that problem before your next visit.

I found the room to very nice, clean, and quiet with plenty of water pressure in the shower. I was welcomed to a nice and cool room as I entered on a very hot day. I highly recommend this motel but wish it was dog friendly for my next planned trip through the area.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for being our guest, we are so glad you enjoyed your stay and we hope to see you again in the near future. We really appreciate you recommending our Best Western to your friends and family.

Good location easy access from highway clean hotel friendly staff decent breakfast overall very good experience two restaurants basically in the same parking lot to choose from. one of them offers a discount if you show your room key.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking time to write a review about our hotel, glad you had time to enjoy breakfast, we are hoping to see you again in the future, hopefully next time you will have time to take a dip in our newly remodeled pool.

Only had a short stop but very welcoming guest service. Location and rates were outstanding. Breakfast was also very good. Room was very clean and comfortable. outstanding staff. We will stay there again.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for choosing our hotel as your choice for accommodations during your brief stay in our town, glad you had time to enjoy breakfast. We appreciate your comments about our great staff and accommodations. We will be looking forward to your next stay.

This hotel recently did an upgrade and the hotel is really nice and upscale. Everything was outstanding from check in to check out. The staff was friendly and nice. Great area and food and shopping is within walking distance

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thanks for the awesome review, we appreciate you coming to stay with us and we hope to see you again in the near future. We have plans for even more upgrades in the near future. Its exciting to hear the great compliments from our guest. We are always looking for ways to improve.

The staff was friendly,comfortable beds, breakfast available, indoor pool and Jacuzzi. The best thing was the availability to make our room cooler at night. A must stay if you need to stop!! It is off the highway!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our property, we love our guest and we are so pleased when we are able to meet there needs. We hope you will be back soon and hoping you will share your experience with others.

I came into this hotel without a reservation and Gina, the lady at the desk, could not have been nicer. She greeted a road-weary traveler with grace and hospitality. Also the facilities were very clean and nice and the price was very reasonable. I just wanted to say to the staff and particularly Gina, Thanks so much!!

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi Ron B, Gina is definitely awesome! She does a great job of taking care of the guest. I will let Mrs. Gina know you appreciate her southern hospitality. Thank you, Ami P.

This was one of the cleanest "budget" hotel I have ever been in! The room was clean, very spacious, and well kept. The hotel staff was friendly and competent! Best Western is going to be my go to chain hence forth!

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi Brad R. I am glad we fit in your budget for a hotel. We love your loyalty to our brand and look forward to having you stay with us again. We would love to be your home away from home! Thank you, Ami P.

Will stay here again. Very clean and friendly staff. Well maintained and modern up to date decor. Excellent breakfast with a wide variety of choices. Checking in and out was easy and fast. The rooms were clean with free wifi and 50 inch LED TV was nice.

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi Philipd612, Thank you for reviewing our hotel and staying with us. We are pleased to hear you enjoy the new features we have added to our hotel. We hope you come back and stay with us again. Thank you, Ami P.

The room was very clean and comfortable with lots of places to eat near by. Not far off of the interstate at all. Super courteous staff was very polite and helpful and I usually pass on breakfasts that are included but they had the best continental breakfast ever.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a awesome review, very motivating for our staff members , we are working constantly to improve our breakfast and service its always nice to hear from our guest and know that we are on the right track. Hope to see you again very soon

Great location for a highway stop. Three restaurants within walking distance. Gina at the front desk was very welcoming and helpful. Overall a good experience. A few things Best Western could consider if trying to compete with Fairfield by Marriott. Need to have feather pillows available. A little noisy in the room. The wind whistled through the window which was sealed.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you, for taking the time to write a review about our property and we will certainly take your suggestions into consideration I'm sure you noticed we are under renovation and have made so many improvements our goal is to be the best. We hope to see you again in the near future.

This hotel was super nice. Gina who checked us in was very congenial. We had a king size bed and the room was very clean. Breakfast was good with many choices. They even had a pancake maker plus the waffle maker, eggs, sausage, yogurt......YUM! We definitely would stay here again.

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for staying with us at Best Western. We appreciate you reviewing our hotel and are very happy to hear that you enjoyed your stay. We hope you come back and visit us again. Thank you, Ami P.

this is a nice motel. it was under construction but the area was clean. remodling the motel & will be nice when they get finished. the staff was friendly & professional. the room was clean & comfortable , the bed was good I rested well, over all a good stay

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a awesome review, hope you will be returning when the renovation is complete I believe its going to be awesome. Our guest have been awesome during the renovation. The staff and I are excited and we hope to see you again soon.

My family (myself, husband, and 18 month old son) stayed here on our way back from Florida on Friday, May 12. The front desk staff was friendly. The hotel was clean and our room was very comfortable. The bathroom is a touch on the small side, but adequate for our needs. Our room was a suite, so we had plenty of room for our son's pack n play. One of the lamps in the room had a built in nightlight, which was a nice feature. I did receive a call on the day of check-in from the hotel needing to confirm my reservation. This was a little inconvenient as we were on the road. I don't think I've ever had to actually confirm a hotel reservation before. So if you stay here, be aware that you'll need to talk to them on the day of check-in to let them know you are, indeed, coming. We plan on doing the Florida drive again in the future and would certainly consider staying here again.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thanks for a very nice review, we work very hard to make our guest comfortable and happy, I'm sure you noticed we are in the midst of renovation We get more and more excited everyday with all of our new things. The best thing about our rooms is the size and families don't have to feel so cramped, hope you had time to check out our breakfast bar. We will be looking for your family to stay with us again on your next trip through McDonough

Have stayed at this hotel once before and it will remain our choice when visiting the area in the future. All the staff is wonderful and caring. Very efficient. Well maintained and clean property. Breakfast is well supplied and a good compliment to the stay. One less stress when travelling. Check in and out is very efficient. And the property is in an easy to get to location with many restaurants and shops close by for last minute needs.

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for such and amazing review! We work hard to make sure that all of our guest have an amazing stay. We look forward to returning guest and hope to see you again very soon! Thank you, Ami P.

The staff was pleasant. Room was clean and comfortable. Breakfast was good and there was a good variety. It was an overnight stop on a long trip so we did not use some of the available amenities. We would use this hotel the next time we travel the same route.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel, happy you enjoyed your stay, I'm sure you noticed that we are in the middle of renovation I certainly hope that on your next stop over we will be complete maybe you will be able to stay longer and enjoy all of the amenties

They were remodeling but still a pleasant stay. Everything was clean and the customer service was great, especially Gina at the front desk. She spoke to me and called me by name each time I walked through the lobby.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Glad we were able to make your stay pleasant, even in the midst of all our renovations. We are working toward being beautiful. Gina is a great asset to our property, she loves our guest and our guest love her, she has excellent customer service skills. We hope you will be coming back in the near future we are anxious to show off our finished product A sincere thanks Helen House

I had to make a quick stop to rest before a business pick-up so I booked a room at Best Western due to the location and price. I was surprised at the quality of the room, the space, the great bed and cleanliness. I had just come off 8 nights of staying in hotels from Orlando, to Miami, Fl and this one was better than 90% of those hotels.

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi U4490VGjuliah, To begin WE BEAT A HOTEL IN ORLANDO!!!! You have absolutely made our day here at Bestwestern. It is always a good feeling to know that our guest was extremely satisfied. We hope you come back and stay with us again! Thank you, Ami P.

Great stay and I would stay again! Good breakfast food and very quite. The pool had a little too much chlorine, you can smell it once walking into the pool area but I would always stay here when I come again!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, we do apologize about the chlorine in the pool, we have a outside company that takes care of the pool area for us. The automatic controller that controls the chlorine had malfunctioned. It is working properly at this time . I'm happy that you had time to enjoy breakfast and we certainly hope that we will see you again in the near future.

Nice hotel. Rooms are very comfortable and large. Beds are fine. But noise from room above was terrible. We reported it but the thumping and banging continued way past 11 pm. Not acceptable for road travelers who need a good night's sleep.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
I'm so sorry about the noise, I checked to see if we had any groups in-house. I didn't find any so I'm not sure where the noise was coming from but I do apologize to you. I hope you enjoyed the rest of your stay. We have made so many renovations in the last few months hoping to wow our guest which is our number 1 goal. We do hope that you will be coming back in the near future and we will get a second chance.

The hotel was very easy to find! Very clean!! The one thing I always worry about are bedbugs! I check everything when I first walk into the room! This place was very clean! NO BEDBUGS! The bathrooms were very clean!! It looked like I cleaned the hotel room myself!! I loved that the room had a seating area and a desk too! It was nice! The only issue we had was not being able to watch a DVD with our kids that we had brought. There was no DVD player and it would not allow us to change the TV to an HDMI connection so that we could watch it off the laptop.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, we take a lot of pride in the comfort and cleanliness of our hotel. I am so sorry about the disappointment in not being able to watch your DVD, we'll keep that in mind We are always looking for ways to improve our guest satisfaction. Hope to see you again in the very near future

This is sort of sad story, but with a kind and gracious end. My husband and I often stay with Best Western whenever possible when we travel. We had a lovely vacation all planned with a few stops along our way to Tampa Fl. and back home. We had booked a night at this BW in McDonough GA, but, my darling passed away just a couple of weeks prior to our travel date. I thought I'd cancelled all of the hotel reservations for our trip, however, I missed cancelling this reservation. I really didn't expect to have our fee refunded but they did after I explained what happened. They've been very kind and considerate and I applaud them for their thoughtfulness. Thank you again, Connie

Very good experience and I will definitely be back very soon. Gina at check in was very professional, polite and helpful. The room was neat, clean and comfortable. This location is an terrific value. The shower head was awesome and I hunting for a couple of them for my house. The very nice lady at checkout told me where to buy them. Only recommendation would be to upgrade to Kcups in the room for the coffee maker.

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank you for a very nice review, we are so happy that you enjoyed your stay with us. I hope you will be able to find the shower head for your home, we do get a lot of compliments about them. We have recently renovated our property, have a few things left to change out, always looking for ways to improve and its awesome when I guest compliment us on Trip Advisor.

We usually use the Hilton chain hotels, but we chose this BW because of its location and were quite pleasantly surprised. Gina at the desk was great and so were all other staff members. We were guided to good Mexican food at a discount (Mesquite) within walking distance. Bed was great. Breakfast good. What made it better than Hampton? Price!

Helen H, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Thank You for a very nice review, We are so happy that you chose our Best Western as your hotel of choice, Glad we were able to meet your needs. We certainly hope you will tell your friends about us and will stay again on your next trip through McDonough

Stayed one night in room 319, a double king 2 room suite. The rooms was clean and the bed I slept in was comfy. I took a late check out and did not sample the breakfast. Gina at the front desk was super nice and helpful with an area dinner choice. The location of this hotel is tucked back off the highway so it was very quiet, even with renovations ongoing. Although my room was clean, there were a couple issues with it. Pictures attached. There was awful staining on the window covering in the back bedroom. In the front room sitting area, apparently the cable ran under the carpet across the middle of the room. I did not realize this at first, as it is highly unusual, and I noticed it when I stepped in it with bare feet and it hurt my heel. I suggest this be corrected as it could be a trip hazard , especially for elderly, and is painful to step on. Because of this, I almost gave the review a 3; however, Gina was so kind and helpful, and I liked the cleanliness (except the stain), and the quietness was a plus.

1029amip, Manager at Best Western Mcdonough Inn & Suites, responded to this review
Hi Androcat, Thank you for reviewing our hotel. We appreciate you staying with us and experiencing our changes we have made. I will look into the stain and the cable that runs across the carpet. appreciate you bringing this to our attention. We do our absolute best to make sure our hotel is a comfortable experience for everyone. Thank you, Come back and visit us. Ami P.

Our family has such a great time in your hotel. The beds are the most comfy and the breakfast is always ready! Regina at the desk is so friendly and knowledgeable of the area. The Hot Tub is always a plus after a long drive.

Nice stop over place. Great location if you are driving from the North and want start the next morning South of Atlanta. R Most rooms have been recently remodeled and working on more. They were just finishing a major upgrade to the exterior and landscaping.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our Best Western, we hope that you will come back again, maybe next time we will be finished with our renovation. The staff is over joyed with all of our new stuff. Its really exciting to please our guest and read about all of their nice comments. we are already anticipating your next stop over. Sincerely Helen House

The hotel was great, The location is wonderful. The room was very nice, clean, quiet, and enjoyable. I will return to this hotel each time I come back to visit McDonough. The fitness center was nice, the pool was very nice, and the free breakfast was good also.

1029amip, Public Relations Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Hello, Thank you for such an amazing review. We appreciate your positive feed back! All of our staff works very hard to make sure all of the facilities are working properly and breakfast is amazing. We hope you come back and stay with us. Thank you, Ami P.

The rooms we booked were outstanding. They appeared brand new. Very clean, well decorated, and extremely comfortable. We normally use a different (higher priced) hotel brand, but will look to BW in the future.

1029amip, Public Relations Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Hi sscully46030, Thank you for giving us an amazing review. We work very hard to make sure all of our guest enjoy our hotel. We hope you are able to come and stay with us in the near future. And yes we have been working on renovating the property and it is almost done. Thank you, Ami P.

There is a first time for everything, and this was the first for the worst customer service. This review is lengthy but worth the read. I was greeted by Gina, who seemed nice at first, but ended up being very nasty towards my sister and I. I made my reservation within 5 days of traveling from NC to GA for a family trip. The person I made my reservation was very nice and considerate of my Best Western Rewards (Helen) and honored the online price with my Best Western Rewards. The AAA and Best western Rewards rates were the same online. Ms. Gina thought otherwise and asked for my AAA card, which I am not a member of. Being that I'm not a AAA member it took the price of my room up. Plus, since when did Best Western or any hotel add $10 for each additional person. After I stated that it would be 3 adults and 1 child, now to 2 adults and 1 child (which I talked it over with my family to make accommodations), she stated "if I find out you have more people staying in the room, I'm going to ask you to leave" and "Well we are running out of rooms, if you want to cancel you can; we can sell your room". I've worked in customer service and have never treated or told any one such a statement. One of the managers came out and told her to honor our price after my sister suggested me not to sign the bill. To make matters worst there was a gentleman who checked in before me and she gave him full details on breakfast, amenities, and discounts with restaurants in the area. Did she mention any discounts to restaurants to me? No. After discussing the bad customer service with my family we decided to cancel and stay elsewhere which was 10 times better and way more friendlier. Plus they did not charge my card upon signing the bill, I could pay in cash when checking out, and did not get asked questions about how many guests I had. Breakfast, amenities, and room were 5 stars. In the past, I've enjoyed lodging at Best Western with no issues, but this experience added a bad taste to my mouth.

1029amip, Front Office Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Hi Tae2joy, I am very sorry you did not have a pleasure coming to our hotel. We do work hard to make sure that all of our guest are taken care of. With that being stated, we do have some policies at our hotel which we enforce based on the room you booked. If you could please contact us as the hotel at (770) 898- 1006 and request to speak with Mrs. Helen House to let us know what room type was booked for you so we could look into the issue for you. With that being stated please accept my apology and come stay with us and we will make sure you are treated with the respect you deserve. Regards, Ami P.

Our room was very nice. Bed was a little soft but clean. Pool could use a mid day cleaning. Cold and hot items for breakfast. Coffee was great! Near lots of food and shopping. Hotel staff were very friendly.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about your stay in McDonough Georgia, and thanks for choosing the Best Western as your hotel of choice. We are very happy that you enjoyed your stay, glad you had time for breakfast. I am sure you noticed we are in the middle of renovation, hoping to be coming to the end very soon. We will be looking forward to your next visit through our area.

Needed a hotel for a visit to family in Covington. Due to the Masters tournament in Augusta, Covington hotels were either sold out or their rates were so inflated that they were beyond what we were willing to pay. This Best Western had good reviews so we gave it a try. The hotel has some age but has had recent updates. The front desk clerk (sorry I don't remember her name) was welcoming, pleasant and very helpful. Our room was on the 2nd floor about 3 doors from the elevator but we never experienced noise issues. Hotel entrance was clean as was the lobby and our room. Breakfast was a good assortment; sausage, scrambled eggs, bread, waffle maker, hard boiled eggs, pastries, juices, etc. Overall a good experience!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Sorry Covington was sold out but glad you gave out hotel a chance, we are under renovation and moving toward our goal to be McDonoughs best. We value the opinion of our guest and strive to meet the needs of all. We look forward to your next visit through our area and hope that you will choose our hotel once again

great room for our stopover on our way to Florida vacation after driving 12 hours on the I 75 breakfast was great with lots of choices pool was nice but we did not use it because our bathing suits were packed in another bag next year we will use the indoor pool great location right off interstate will stay here next year when we go to Florida

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for a very nice review, glad you enjoyed the breakfast, hopefully you will remember your swim suits next year. We are certainly hoping that our renovation will be 100% complete on your next visit

This place was a great location right off the highway and conveniently near a couple of restaurants. The front desk was manned by Gina. She was awesome! The room was clean and comfortable. However, the pool area is greatly in need of some maintenance. The jets in the hot tub barely functioned, and the area badly needed grouting. There was only one thin towel. Our room did not lock so we had to just use the dead bolt. Someone from maintenance was called in, but spraying with WD-40 did not solve the problem. The area around the elevator was very dirty. As convenient as this was, we will try someplace else next time.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
So sorry , for all the mishaps on our part but thank you for letting us know. We have made a list for maintenance and hopefully we will get all of this taken care of before the next guest. I'm glad you had the opportunity to meet our Gina, she is a great asset to our hotel and tries to take care of all issues as soon as she can. We hope to see you again soon and hopefully you will see a big difference

McDonough has many good places to stay. The Best Western was new for me. The rooms were quite standard, but good. The hotel is just a little further from the interstate, but the rate was a little lower than some. Good value. Good choice.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for choosing our Best Western, we are spending much time and effort on becoming McDonough best. I hope you had time for the breakfast and a dip in the indoor pool. We will be looking forward to your next visit

Great room, great breakfast and great customer service, especially from Todd Parker. We started coming here 6 years ago as a stopover from Chicago to Miami and our 1st encounter with this location was with Todd and the warm welcome that he gave to everyone that was checking in. Because of Mr. Parker and the quality of the rooms and servive, we will always stay here on our stopover.

1029amip, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Hi LeftyChicago, Thank you for such an amazing review. Mr. Todd is a wonderful host and a great person to speak with. He has an absolutely warm and touching personality that gives all of our guest a caring feel they deserve. We appreciate you taking the time to recognize his charisma. We absolutely look forward to seeing you again. Thank you, Ami P

Stayed overnight on a long travel day. The room was fine and the staff friendly. It was not overly crowded when we visited, so the hotel was quiet. They are currently renovating, which is always a positive thing. The breakfast was a nice touch. I have seen a wider variety at other locations, but it was enough for us.

The last time we were here we had a challenge; but this stay was awesome. We had our best sleep ever, which is number one for our priorities. We also thought thos place was already great; but there ongoing commitment to continuing imprpvement is a great sign for their customers. There king size beds are so comfortable and the room is large enough to be called a studio +. The one thing we woiuldlike to see is a separate switch for the fan and light in the bathroom. Gina on the front desk during checkin was very helpful. As well our check out lady was good too! Even with a major makeover/reno nothing interferred with our stay.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thanks for a awesome review, and thank you for coming back. We are looking forward to the end of our renovation, hopefully we will be better than ever, We will have it made, first of all we have great guest, great product and a terrific staff. It doesn't get any better than that.

After a careful registration was done with the corporate phone line, they manage to mess it up. Locally Gina the hotel clerk was able to turn a bad situation around. After 7 hours of driving I did not want the hassle of an issue...Gina took over and made it a great stay. Thank you Gina... awesome job!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Happy we were able to assist you and make your stay very pleasant, Gina is a terrific desk clerk, she goes out of her way to see that each guest has an enjoyable stay, I hope that you will return soon as we get further along with the renovation. The hotel staff is getting very excited and can hardly wait to see our finished product, Thank you for choosing our hotel and please come back.

Nice place to stay for the weekend. Everything was great. Hotel was under renovation, but the staff made sure you were not inconvenienced. Breakfast was good and hot. Beds were comfortable and the room had a lot of space.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for the nice review. we are working very hard on our renovation, trying so hard to make sure that the guest is not inconvenienced, We are so glad that you enjoyed the breakfast and had a nice stay. Hope to see you again in the near future.

Super big room with refrigerator and microwave and sofa. nice breakfast offered. Gina at the front desk was a living doll , she even got the hubby a glass of milk at 9 o'clock at night, and told me that I was actually using two best w.. Rewards cards and how to fix it

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your positive comments, you are right Gina is a jewel and we are so lucky to have her on our staff, she is a real people person, and loves her job.We are really working hard on our renovation ,hoping to impress all of our guest. We hope you will be back in the area soon and you will stay again.

For a very strange reason, this place is rated #1!?! It appears that ratings here are "loaded" by fictitious guests. Barely worth the $80 price. If it looks to good to be true, it is! Cannot imagine how bad #s 2+ are. Carpets were not adequately vacuumed. Bath is old and rough. General areas, acknowledging renovation in progress, were not acceptable. Breakfast was good I must say.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry about your disappointment in our property, We are stressed at the property at this moment because of the renovation. I can assure you that none of our surveys have been fictitious, We have a very good staff and a fabulous housekeeping staff, We are just being challenged at this time. I am very glad that you enjoyed the breakfast and we hope you will give us a second chance once the renovation is over

Our family spent one night at this hotel. I went off ratings, and they were right! This hotel was above my expectations. Best Western has won me over with this hotel. The staff was very helpful . Thanks Cheryl night staff and thank you to the lady in the morning who made copies for us. The room was quiet. Beds were more comfortable than our own! What! The shower water pressure was amazing! I've stayed at more expensive hotels that were not as up to par with the shower. This hotel was A+ Breakfast was great. I was shocked at how tasty the coffee was to me. I like my coffee fancy. Overall, the stay was perfect! Thank you Best Western!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for this great review, We really appreciate all your kind remark. I am so happy you had the chance to enjoy all of our amentities We hope to see you again in the near futures

Staff went above and beyond the normal to help us after a rough day on the road. They made accommodations for our RV and car, even meeting us in the parking lot to help us get parked. The room was very clean and comfortable, the breakfast was good with plenty of selection.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for A awesome review, we really appreciate our guest complimenting our staff, they really try to go the extra mile to accommodate the guest We hope to see you again in the near future

The motel was convenient for our stop on the way to Hilton Head Island. The room was comfortable and up do date. While I didn't use the exercise or spa facility it looked very nice. Would definitely use this facility on future trips.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for a great review, glad we were able to meet all your needs. We hope that we will be able to accommodate you in the near future maybe next time you will have time to enjoy the spa and all other facilities.

My family stopped here just for one night while traveling home from a recent trip. We normally stay at this exit but at a different hotel. This time we chose the Best Western basically because it had good reviews and was about $50 cheaper than the place we normally stay. We didn't have any major issues. The staff was friendly. The hotel was clean. We could just tell it's an older hotel that they have tried to paint and fix up. Our room was very dark at night. We ended up taking the lamp shades off but it didn't really help. Rooms were quiet. We slept well, as well as you sleep with two babies. Breakfast the next morning was typical standard contention breakfast. Nothing fancy, but hey, it's free. Over all, pleasant stay, especially for the cost.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
We are happy you had a pleasant stay and was able to get a good nights sleep. We will be looking forward to your next stay, Thank you for taking the time to write a review about our hotel.

Easy to find, average clean and comfortable. We didn't try any of the pool or gym facilities. The breakfast was ok. Cold cereal, square eggs, sausage, make your own pancake... I'd stay again for an overnight before a flight.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
We are so happy that you chose our hotel for your overnight stay, We will be looking forward to your future stay, hopefully next time we will have the opportunity to wow you.

Best Western Hotels have always provided me with a feeling of safety and comfort when traveling. I do not fly and realize that driving can be dangerous, especially in this day and age where there is so much anger in the world.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
We are so glad that you chose our hotel and we are happy to hear you felt safe. Our goal is to provide a very clean and comfortable stay for each of our guest. We will be looking forward to your next visit through McDonough Ga. Thank You for choosing us.

room was very nice .enjoyed pool and hot tub with grandson.two .eating places within walking distant.parking clean.out side of hotel was nice.inside of hotel was nice .breakfast area was nicely arranged and the food was great. i would stay again if in the area.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for a great review, glad we were able to meet all of your expectations. We are looking forward to your next visit through McDonough Georgia

This was a good stop for an overnight along I 75. Easy on easy off. Can walk across parking lot to Applebee's. Many other nearby restaurant choices. Staff was pleasant at check in and breakfast was predictable. Had a few fresh fruit choices too. Rooms were very nice....exceeded expectations.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for a awesome review. We are so happy that you found our hotel, and our staff to be very pleasant. Our goal is to always exceed the expectations of all our guest. Thank you once again and we are already looking forward to your next visit.

Only good that I can say is room was clean and bed comfortable. Front desk service was unprofessional and not concerned with guest satisfaction. Had to threaten to find another hotel and demand refund before clerk tried to help. Also, had a suite and the coffee/tea/bath amenities had not been restocked. I will not stay at this hotel again.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
So sorry you had a bad experience, We try very hard to make our guest happy, sorry we failed with your stay, However I am glad you found the room to be very clean and the bed to be comfortable and we do hope that you will consider giving us another chance

Great suite. Good service. Good breakfast with a range of standard items, loved the biscuits and gravy with sausage patties. There is a waffle iron and a pancake machine to make your own. There is a pool. We enjoyed our brief stay.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Cannot thank you enough for your very positive review, So glad you had time for breakfast and glad you enjoyed it. Always looking for ways to improve happy to get feed back from our guest

I stayed at this location for business Oct 10-13 2016.  The customer service was GREAT.  Zaydah was very helpful and answered any questions I had.  The hotel was clean and neat. The only complaint that I have is the business center.  I was traveling on business and the equipment that you had in the business center was very outdated and it made it hard to work.  The printers did not have wireless printing or scanning capability.  I also had to go to the front desk to have copies made.  It would be very helpful if you would replace the current printers at this location with some wireless capable all in one printer, scanner, copiers. There are lots of truck drivers that still need the capability to fax their paperwork to their dispatchers to show proof of delivery. 

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your positive review, We are fixing to start a upgrade on our property and the business center is definitely on the list We do realize how important this is to some of our guest. We will be looking forward to your next visit to our area.

Stayed here in Sept. 2016 and no problem. Stayed here on Oct. 18, 2016 and all kinds of problems. Assigned a room that was quiet and got assigned a room next to I-75, and it had a messed up bed, like somebody had used it recently. requested another room that was quieter and was moved to another room that was on the other side of the hotel away from the I-75 highway. Now this room had a shower rod hanging down with fresh glue on each side just barely holding it up. Big scrape on the wall beside left upper corner of couch. Remote control for TV only worked when it wanted to, very aggravating. will not return here again, too many other brands out there with the same prices.....

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I do apologize for all the problems that you experienced in October. I don't want to make excuses I have a excellent staff that does a terrific job. I am not sure why we had so mishaps with your stay. I can assure you if you returned now, you would find that all the issues have been addressed.

We were traveling down to Florida and need a rest stop. This place was easy to find. Very helpful staff. Clean rooms wit comfortable bed. Breakfast was very good . There is free wi- fy and coffee maker in the room. Cara was very helpful with breakfast and fast check out. Very good employee-loves her job.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for writing a review about our hotel, we certainly appreciate your kind words about our night auditor. Happy to hear that you liked our facility. We take great pride in our hotel and always looking for ways to improve and make it better.

Location and access to eateries is very good. Mattresses are excellent and breakfast is wonderful. Found the hotel very pricey for weekends. So if in the area would probably look for cheaper hotels which is sad because the hotel is so nice but with our Canadian dollar (no fault of Best Western) it makes it much to expensive,

Stayed here last time we traveled through Georgia and had such a great time we decided to stay here again! Everyone was very nice. The breakfast is great (love the pancake printer). And the beds are very comfortable.

My wife and I had the opportunity to stay in this hotel as a mini vacation, and it was excellent. The room was large, comfortable and clean. It is within walking distance of both Applebees and El Agave restaurants, giving options other than trying to order pizza or piling into the car. The in-room Jacuzzi was large enough to actually stretch out a bit and relax in, a perfect way to relax after a day of work. And the staff were unfailingly polite, friendly, and helpful. Perhaps one of my favorite hotels in the McDonough area!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
We are happy that you enjoyed your stay at our Best Western, hopefully you'll be able to take many more mini vacations with us. We always happy to hear about our guest really enjoying the hotel, hopefully you took time to enjoy the pool, spa and continental breakfast.

Hotel did a great job hosting us during Hurrican Matthew - we were heading to Savannah but it was shutdown beause of the hurricane. They were very helpful Nice location - freeway close was good - the famil was all over atlanta so we had goot time learning Atlanta

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
So glad we were able to supply your needs during a very stressful time during the hurricane. We met so many very nice and special guest. Hopefully they will get to come back for some fun times without all the stress. We try really hard to please all our guest and we love when they give us a review on Trip Advisor.

Friendly, comfortable hotel. Rooms clean, welcoming. Bedding always appealing, beds comfortable, more than adequate soft' fluffy towel in bathroom. Good selection for breakfast, something for everyone. Many restaurants in area, within easy reach. For smokers, benches have been placed outside the pool area, so you can now sit and have a cigarette without standing at the entrance to the hotel. A much more attractive scenario. Will definitely continue using this hotel on the way back to Indiana from Florida.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Fantastic, so glad you enjoyed your stay and very excited that we were able to meet your needs We will be looking forward to your next trip through McDonough.

A large room with sofa, desk, microwave, refrigerator, and a king size bed in a clean, temperature regulated room at a great price - who could want more. Well, the full breakfast in nicely located off the lobby and it met, and exceeded our expectations. The friendly greeting by Ami upon arrival was matched by the staff during our stay. Everyone was both friendly and helpful

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for the awesome review. We really work hard to meet all the expectations of our guest, our goal is to make every guest happy every time. looking forward to your next visit in McDonough Georgia

Nice hotel! Ami at the front desk was so nice and helpful! Clean hotel with good breakfast!! Nice heated pool! Very clean. Rooms were clean and had a good smell when i entered! Parking is good and safe. Close to restaurant that is within walking distance! About 50 feet away. -carl (Ram Lakun)

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thanks for a awesome review, we do realize that Ami is a charm, so glad that you got to meet her. I am glad that you liked our hotel. We take a lot of pride in keeping with everything

the hotel was nice and had a comfortable bed, but the staff at check in / check out were terrible. My credit card was declined because the clerk put in the wrong expiration date ,they charged my debit card when I asked them not to, that I would pay cash if the issue with the CC wasn't fixed by check out. Debit card was charged and I'm still waiting for a credit.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry about the delay, the money was put back on your debit card as soon as you let us know there was a issue, I'm not sure what the delay is with the bank. I am so glad you enjoyed the hotel and we hope you will come again

While most 2-3+ star hotels have flat screen TVs, rarely do you find a hotel with HD reception. This one has it and it makes TV watching so much better. The hotel is nice inside, the breakfast was serviceable, and the location was great.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for the great review, We are working very hard to make our hotel the best, Tv's are new. We have a lot of updates coming very soon. We hope to catch you on your next trip through McDonough

I was expecting a lot more from this Best Western since it received such a high rating and rank. The decor was very nice but there were a few things that bothered me. The hotel is very dark both in the lobby and in the rooms. Although it's a non-smoking hotel, the room still smelled of smoke. Our water faucet made a loud high pitched sound anytime it was on- loud enough to disturb anyone else in the room especially if they are sleeping. The staff that I encountered were very nice.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry for your disappointment in our hotel. We take great pride in being ranked #1. We work very hard to offer exceptional service. We are planning to start updating some of our items very soon We are a 100% percent non smoking but unfortunately we still have people that don't follow the rules from time to time. We try to deal with the issue as soon as we find out about it. I do hope that you will come back in the near future and give us a second chance.

We stayed one night and were pleasantly surprised. Our room was clean & nice; we were concerned about "dog friendly". We had a fairly quiet room but had we been on the other side of the hall, closer to the interstate, it could have been a problem. Breakfast was more than adequate with a nice selection of fruit, cereal, yogurt, danishes, & waffle maker. We'd stay again.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel. We do appreciate all the positive feedback. We will certainly be looking forward to your next visit

This was an excellent place to stay. Very clean. Beds were comfortable. I was so happy. The prices was very reasonable. Breakfast, was easy to find. Parking was very good. Staff was very helpful. I have only good things to say.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Wow!!! Thank you so much for your very kind remarks. My staff and I love hearing about happy guest. We have a personal goal to make all of our guest comfortable and happy, thanks a million for mentioning our breakfast we are trying very hard to improve breakfast

Pros: The hotel has been recently renovated, so for the time being everything is clean. And it is well kept. It is far enough off the main road to be quiet. The HVAC unit is new enough to not be overly loud; same with the in-room small frigde. Plenty of sockets for recharging electronics Inexpensive Cons: No character -- it felt a lot like a standard shoebox, rather than a hotel room with personality. Our room was dark; the windows are small and, like too many hotels, the bed is placed near the window and the HVAC unit, while the couch/desk sitting area is away from the light source and near the bathroom. This is backwards and I wish hotels would realize this. At night, the lights in the hallway are bright enough to light up the room, from under the door and around the door. The lights from the parking lot shine under and around the curtains. If you're sensitive to bright light at night, be forewarned. Lumpy pillows. I found the bed OK, but mushy. Only the barest of amenities in the bathroom -- no showercap, for example. Thin towels.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review. Thanks for both the positive and negative, lets us know what the guest are thinking and gives us ideas of things to improve on. We certainly do realize there is always room for improvement. We will be looking for you on your next visit through McDonough hopefully you will see a vast improvement

We recently planned a week long trip to Disney from Kentucky. Considering the 14 hour trip, I decided to split it up into 2 days. McDonough Georgia, just south of Atlanta by about 30 miles, was about 8 hours south of home and allowed us to avoid Atlanta traffic on the second day of the trip. When booking, I requested a room close to the lobby. They don't guarantee requests, but they hit it on the head for us. As I pulled in, someone was just pulling out of the closest parking to the front door. The pool was just off from the lobby, and our room overlooked the lobby from the second floor balcony, In addition, an Applebee's is their next door neighbor. After 8 hours in the car, we checked in easily, found a clean, comfortable room, and were off to dinner without having to get back in the car. After dinner, we played with our 2 kids in the pool for an hour and slept like babies before leaving the next day to finish the last 6 hours of our trip. We loaded up on apples and oranges at the free breakfast, and didn't have to worry about checking out at the front desk. Everything was done for us and the price was hardly over $100 even with tax. It was a very easy on/off from I75 and had plenty of gas stations at the same exit. Needless to say, we were very happy with the stay and will certainly plan to stay there on future trips to Disney.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for an awesome review, we are so glad you enjoyed your stay and hopefully you will stay again on the way home. We strive to please all our guest. When we hear from a happy guest it is very motivating to our staff Thank you once again.

We stopped here on the way to Florida from Michigan for my niece's wedding. The room was clean,comfortable and quiet. Gina at the desk was helpful and very nice and she checked us in very quickly. I would definitely stay here again.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You so much for taking the time to write a review about our hotel. Your kind words are very motivating for our staff. Gina is a charmer and we consider her to be a asset to our hotel, We will definitely be looking forward to your next visit through the town of McDonough

This is the only hotel with free breakfast. I would consider to book Best Western from now on. I try other hotel, like Hilton, they do charge for breakfast and parking. Best Western hotel is the choice for every family if they need a decent place to stay.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I cannot thank you enough for your very kind compliments, I like to share all comments with our staff members, praise like yours really motivates our staff to do even better. We will certainly be looking forward to your next visit. Thanks a Zillion

When we found out that evening we'd have to spend the night in McDonough, I'd booked a room on Expedia thinking all was well. But when we got to the desk it turned out I'd accidentally booked for the following night. The exceptional Gina helped me switch it over and then let us go freshen up while she, going over and above, persistently tied up loose ends left by Expedia. Next time I'll do as she said and book directly with BW. The room was gorgeous, clean and comfortable. Their full-spread breakfast was just what we needed the next morning. Whenever we return, we'll be sure to bring swimsuits and try the pool. Thank you, BW and especially Gina, for turning a hectic unplanned overnight stay into a luxurious experience.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for writing a review about our hotel and our fabulous Gina. We are so grateful that everything turned out good for you. Thank you for mentioning our breakfast we are working so hard to find improvements for the breakfast bar and its always great to hear that a guest really enjoyed it.

We checked in at Best Western Mc donough, Ga. after a long days drive up from the west coast of Florida, we were on our way to the octoberfest celebration in Helen, Ga. Checked in on Wednesday by Gina which was very helpful, in that the room that we were initially assigned the sink did not drain properly and was promptly moved to a nicer room. Everything went well rested up and away the next morning.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for the review you did on our hotel, please except our apologies for the sink not draining properly in the first, glad we were able to solve the problem and get you into a nice room with everything in great working order, We hope too see you again in the near future, hope you had time to relax in the spa and enjoy our hot breakfast

This was a very clean hotel and a great value. The staff (especially Gina) was efficient, friendly and accommodating. The room was spacious and had a nice sitting area. The towels were fluffy and nice. I slept like a rock in the lovely king bed.

I stopped here for one night based on the reviews. But I was very disappointed the whole place is old, old carpet, broken edges. I was scared to walk barefoot in that carpet. The bed sheets looked super old. The pool looked horrible. Water pressure was ok.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry for your disappointment, we are working on quite a few projects at the moment , hopefully the next time you come you will see a big improvement

The desk personnel was very polite, friendly and helpful. Room was clean and the breakfast was better than normal for a prepared fast meal. Room was clean and well maintained. the only issue, very minor, was that the channel listing did not match. That was the ONLY issue I had

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your very nice review, I am happy that you found the staff to be very friendly and helpful. I do apologize that the channel guide did not match up with the TV, we will be working to try and fix the problem. We do hope that you will be coming back to our area very soon.

I chose this spot from other review but was still pleasantly surprised. It started with a very easy access off the freeway and we were pulling a small boat so I was worried about parking. No problem. The front desk clerk Gina was super nice. Our king bed suite room was very clean and huge! The bed was comfy and shower pressure wonderful. We walked next door to Applebee's for dinner. Didn't want to get back in the car. Could have walked to a Mexican restaurant or a barbecue place. We left the hotel before breakfast was completely ready but grab and go bags of fruit, granola bar, and water were given along with a complimentary USA Today paper. The hostess said although full breakfast was not ready we could help ourselves to what was out. I'd stay here again for sure!

This was our second stay at this hotel. Love the oversized rooms. The pool is very relaxing. The morning breakfast has everything to get your day started. Gina the checkin desk woman was friendly and treated Us so nice. Thank you- will be back!!!

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for your great review, We are so glad you chose our hotel for your lodging while traveling through, happy we could meet your needs and looking forward to your next visit. glad you had a chance to meet our Gina, she's our star and makes all of our guest feel at home

Good access and reasonable rates.. Room had an intolerable odor. We were moved to another room which was better but not great Nite clerk sprayed deodorizer which helped, They apparently don't keep a/c on if not occupied. Some breakfast items were not available and I was told that they were not allowed to post any signs to that effect. e.g. pancake machine was down and butter was not available.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry the breakfast items were not up to par.We have certainly taken care of those issues and we are working on the AC issue right now. We hope that we will see you again in the near future and that given a second chance we will be able to meet all your expectations.

This hotel is very nice. I would stay here again. The staff was very friendly the breakfast was great the room was super clean I was completely okay with my 1 year old running around in the room bare foot the room was just that clean. I really don't have anything negative to say about this hotel.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your awesome review. I am so happy that we were able to make you happy. I am already looking forward to your next visit

The best employees! Went out of their way to help us get a room. We were a road weary group traveling to visit an ailing family member. One member of the group has mobility issues and we had to travel with a pet. Both of these needs were handled in a very kind and professional manner. I can't thank the staff and management enough for making a late night stop so comfortable and for being so accommodating.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your great review. We really love to hear from our guest. This is a real morale booster for our employees, they love to hear from the guest that they did a great job. hoping to see you again in the near futures

My wife and I spent a long drive from Wisconsin on our way to Florida. After visiting the National Corvette Museum in Nashville and touring the Jack Daniels Distillery in Lynchburg, TN, we found ourselves debating whether we should check into a hotel or continue our drive to the Sunshine State. We decided, correctly, that a night's stay south of Atlanta would be the best for us. As BW platinum card members, we called the 800 BW number and was assisted in our selecting the Best Western McDonough Inn and Suites in McDonough, GA. We were once again very pleased with the property, but most of all with the friendly staff, clean & comfortable room, delicious breakfast, and overall condition of the property. We would highly recommend a stay at this property. In fact, on our return trip "up north", we may very well make it a point to stay a night at BW McDonough Inn and Suites.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for the awesome review, always a pleasure to have such wonderful guest. I am so happy that you got to experience the Best Western McDonough Inn & suites. We will certainly be looking forward to your return trip up North.

The room was clean and very nice. Gina at the front desk, after a couple of phone calls, was able to direct us to the motel, which wasn't the easiest place to find, and got us checked into a very nice room. Gina was very pleasant and also very helpful.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel, I'm sorry you had a difficult time finding our hotel but glad you did not give up. I'm glad you enjoyed your stay and certainly hope you will come back soon. I,m happy you got to meet our Gina.

First off let me start by saying Amy is freaking amazing , very hospitable, very attentive, and did I mention freaking amazing . She was so polite and pleasant towards my little girl and family . And that's rare this day in time. Just wanted to give her 10 thumbs up.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You, We are so glad you had the opportunity to meet our Amy, she is definitely a great asset to our hotel. We hope you were able to rest good and we hope you enjoyed your stay. Looking forward to your next visit on your next trip through McDonough

I fully enjoyed my stay, the room was very nice an clean an comfortable. everything was to my liking i took a swim in the pool and then a dip in the hot tub after breakfast. i didn't see bacon but the waffle maker an coffee juice was on point. i would definitely stay again and the staff was very caring an pleasant.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You so much for the awesome review, we are so happy that you enjoyed yourself. We do alternate between sausage and bacon, hope you were able to enjoy at least some type of protein. We will be looking forward to your next visit.

This was a wonderful over night stay. Greeted with a smile as soon as we walked in. All staff we encountered were very friendly and helpful. Fast registration since we booked via Trip advisor. Room was very clean and inviting. The bed was so comfortable that we overslept. Breakfast was a bonus and got us off to a wonderful day of travel. I would recommend this hotel.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for the very nice review, We certainly value your opinion. We hope to see you again in the very near future, maybe next time you will be able to stay longer .

We booked this while driving back home to Florida. Once we arrived at the hotel, the young lady at the Front Desk was checking someone else in. She took the time to greet me and state she would be right with me. She was quick and efficient and took care of checking me in and was Super Friendly and wished me a good night's rest. I believe her name is Gwen. The room was very spacious and very clean. I am very picky about cleanliness where I stay - this was top notch! The room has a refrigerator and microwave and a nice size flat screen Tv, couch. The Bed and Pillows were super comfy - another thing I am very picky about as I cannot sleep on firm mattresses. I highly recommend this facility. We didn't use the pool as it was late when we arrived. They do serve breakfast and it is the standard Hotel Breakfast.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
What a awesome review, thank you so much, We are so happy that we were able to meet all your expectations. We hope that you will be able to stop in again and maybe next time you will be able to enjoy the indoor pool

Just minutes south of Atlanta, unless you drive through it. A great stop to rest and shake off the ATL. Easy to access the I-75. Lots of stores nearby. Our room was large, clean, well maintained, and comfortable. Will comeback here!

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about out hotel. We are so happy that you enjoyed your stay , hope you took time to enjoy the pool and our hot breakfast , we appreciate your compliments and hope that you will pass them along to your friends. Look forward to seeing you again soon.

Unfortunately my family had to come up for a funeral and made last minute ressies at this hotel. Gina at the front desk, was quite accommodating and we appreciated it so much. Free wifi was a bonus. We enjoyed the free breakfast as well. The only downfall to me was the pool needs updating and the fitness center didn't even have water or towels. Other than that it was a pleasant stay. Met our needs and I would recommend it to someone else.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for your response, we do appreciate your compliments and we sincerely apologize about the fitness center, I will talk to the maintenance department about being more attentive, I am very glad you had time for breakfast We do hope to see you and your family again in the near future.

Friendly welcome from 'fabulous' Gina. The room was clean and large - I understand the comments from others about a musty smell but agree with owner response that it is hot & rooms are closed off. Absolutely no signs of mold or mildew. Bed was comfortable. My only disappointment was in the wifi which I finally gave up on after getting kicked off so much.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so happy to report to you that the issue with the Wi-Fi has been resolved and we actually have a solution to the musty smell. We have a lovely property and take great pride in it. We appreciate the guests feedback. We are always looking for ways to improve. The response we get from our guest is our best tool Thank you once again and we hope to see you again in the near future.

Stayed the night on our way to Florida, family of four. Room was large and clean. Must have been renovated recently because it looked modern. Beds were very comfortable. I usually wake up from hotels with a stiff back, especially after driving 15 hours. Pool and hottub were great and breakfast was a bonus. Would stay here again!!

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your very nice comments. We are so happy that you enjoyed your stay. We are certainly glad you had time to enjoy the pool and hot tub. We are also happy that you found the beds comfortable and you were able to get a good nights sleep. We certainly hope to see you again in the near future.

I stayed here for 1 night (passing through) The hotel is modern and clean. The staff was friendly and professional. The only downfall was the breakfast. The eggs were dried out and luke warm... I also had orange juice, coffee and a sausage patty with were "okay". I can't complain too much about a free breakfast. The breakfast was appreciated.

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel. We are very appreciative of your kind remarks. I do apologize about the eggs. I am glad you were able to enjoy everything else maybe we will get to see you again on your way home.

Seems like Best Western is upgrading its image. This one was recently renovated and looks great. The room was clean and comfortable; included micro wave and refrig. The service was beyond friendly! Convenient to interstate, restaurants and shopping.

This is a great hotel that you can stay at for short or long trips... Friendly Customer Service at Check-In and Check-Out... Comfortable rooms and overall friendly environment. The breakfast is excellent and the Free WIFI is unbelievable. I really enjoyed my stay there and I would tell anyone that they can and will enjoyed themselves too.

Stayed the night here after a rainy and tiring day at Six Flags. Very friendly staff and room looked clean. Hotel looks to have been updated within the last year or so. We stayed on the first floor and they have a complimentary breakfast that's included. Ice machine is clean and works fine as well. Price was within our budget.

Great price great room,just the Job,very hot swimming pool,generous breakfast lots fresh fruit,Lovely pancake machine,best breakfast we had after touring many hotels,room was big and bed was so comfy,spotless,bathroom very soft fluffy towels,great all round

Ami P, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for the nice review about our hotel, so glad you had time to enjoy the pool and breakfast, we certainly hope to see you again in the near future and hopefully you will share your kind words with all your friends.

The moment we walked in the door, the desk lady was on the phone and she said "if you see any more tell me and I'll come spray something." Our room smelled musty, etc, but the rooms were clean. The service overall wasn't great, luckily we only stayed there for a day.

The hotel was better than we anticipated. The room was very big, the beds extremely comfortable and the room was cool when we first walked in. The check in clerk, Gina, was very professional and polite. She was so helpful and very nice. She had a nice smile that made you feel welcome. I will stay there again and would recommend it to everyone. One of the best hotel experiences i have ever had! Thank you!!!

We stayed here on our way to Florida. We're a family of 5 looking for a nice, CLEAN and affordable hotel. Good breakfast is also a must in order to save us money on breakfast elsewhere. That being said, we couldn't have asked for a better hotel. Checked in close to 9pm and we were greeted at the door by a huge smile and a very friendly welcome from Gina. Super friendly! Check in was quick and the kids were in the pool 20 minutes later. The pool area was a bit warm for non-swimmers but the kids loved the pool and we're in Georgia...it's hot so not really a complaint! It was a comfortable temp for the swimmers and that's really what matters. Pool was clean and well maintained. Room was spotless, tons of pillows and the beds were beyond comfortable. Such a relief after being on the road all day. Breakfast had a great selection and the woman running the show was very accommodating. They had make your own pancakes and waffles, toast, pastries, cereal, fruit, sausage, eggs, biscuits and gravy and yogurt. Something for everyone in the family. Overall, 5 stars from us and would DEFINITELY stay here again!

Ami P, Owner at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for such an amazing review. We truly appreciate your feedback. We work very hard to provide a breakfast with a large variety to accommodate each guest. Gina truly does a spectacular job of welcoming each customer with a warm smile. We are glad your enjoyed your time in the pool and apologize about the humidity. We hope to see you again in the near future for another pleasant stay. Thank you for staying with us, Ami P.

Gina and Helen really excelled at customer service! I think that the best thing about staying here was the staff. Everytime I saw an employee they asked how was my stay going and if I needed anything. The room was very spacious and accommodated me and my family. The only downside was the internet, but I'll take great customer service over not so great internet! :)

Helen H, Owner at BEST WESTERN McDonough Inn & Suites, responded to this review
We greatly appreciate your feedback on our property and appreciate your stay as well. We take great pride behind our staff and focus a great deal on making sure every customer is greeted with a smile. However, we do apologize about the internet service that is provided. It is an issue that we are currently working on. Thank You for your stay, Ami P

Probably ok for a business quick stay over. We were on vacation and called ahead to request a room that would accommodate multiple wheelchairs with a roll-in shower. We were given a tiny room on the 2nd floor with an elevator too small to accommodate my ecv. The bath was so small, you had to close the door to use anything. Tub, not shower, was tiny and no transfer bench. We left 4 days early due to hotel's inability to accommodate our needs. Breakfast is lacking. Pool is tiny and over chlorinated.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry for your disappointment, I looked at your reservation and noticed it was made through our central reservation office. We have four handicapped rooms that are all located on the first floor however they all have only one king bed. We do have one that has a roll-in shower. The reservation was made for two queen beds it did mention that one person was in a wheelchair. I am so sorry we were unable to accommodate all your needs. We do strive to make all of our guest happy and wish that we could have done a better job of accommodating your family

Our double queen room on the 2nd floor was very musty. It was damp and smelled. It gave me a head ache in minutes. The bathroom faucet made a crazy noise when we ran it. We were given a different room, which was only a little better. We would not have even stayed, except we had just drove a long way and were only staying one night. I would not recommend this hotel.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry about your dissatisfaction with our hotel, I'm glad your second room was better, We have had nothing but good reviews. The weather has been so hot and of course the doors are shut 24/7 We try running the Ac's on low to keep the dampness out of the rooms. I'm not sure about the bathroom faucet either but plan to make both issues a priority to fix, Please except my apologies

Hotel employee Gina is above and beyond in customer service! Ideal location and good eateries within walking distance. Internet service needs work. Had problems staying connected and phone wouldn't connect. Overall, I would stay there again.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel, we are so proud of our Gina, she loves all of our customers and does a terrific job of caring for them . We are working very diligently on our problem with the internet hopefully we will have that all straightened out before your return visit

Very comfortable hotel, fair price,, quality and Nicole went the extra mile in accommodating our hotel needs. A bit off the major freeway but worth the finding this great value. We would definitely stay there again when we travel.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review, we are so glad the you enjoyed your stay and hope this means we can look forward to seeing you again in the near future We hope you had time to enjoy the indoor pool and our deluxe continental breakfast

I've preferred Best Western for many years--both before and since retirement--and for many reasons, all over the USA and even once in Paris (France). This hotel might've been the best experience of all!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Wow, What a great compliment, Thank you so much for taking the time to write a review. we hope to see you again in the near future . We certainly hope that your stay was not rushed and you had time to enjoy our deluxe continental breakfast and the indoor pool and spa.

Friendly staff, clean room, and felt secure. Made use of the pool and enjoyed the facility thoroughly. Could use more staff during peak check in times but the staff there worked very hard to accommodate everyone. Only draw back was the pillows, had to go get our own out of the car as these were very uncomfortable and they had no options.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel , We are happy that we could supply all your needs We hope that you took time to enjoy the indoor pool and the continental breakfast and we look forward to seeing you again in the near future

Staff was friendly and the beds were comfortable. The pool and hot tub were awesome especially after the long drive my wife and kiddo had been on. This is a great place to stop after you have gotten out of the busy traffic.The breakfast was good too!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel, We are so glad that you enjoyed your stay. We are working very hard on new ways to improve our property . It really helps a lot to know what the guest are looking for. Thanks for taking the time.

We had been driving about 10 hours and were pretty tired. It was so good to step into a cool, attractive hotel and be greeted by a friendly smile at the check in desk. The hotel is convenient to the highway and easy to find. We had a restful night in the comfortable bed and enjoyed the breakfast before left the following morning.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel. We strive to make every guest happy and comfortable I'm glad you had time to enjoy our continental breakfast and happy you found our beds to be comfortable. We look forward to your next visit through our area.

Very nice hotel. The rooms were filled up but they cut me a deal on a single King. I like Best Western because their staff has proven time and again to be very friendly and helpful to their customers. I highly recommend that you give them a try.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for your very kind remarks We have a great staff. we try to make sure that they love their job and that passes on to our guest. Thank you for your recommendation and we hope to see you again in the near future.

We stopped for a night on our way through town. Gina checked us in and was very gracious and accommodating. The room was spacious, clean, and the beds were comfortable. Hallway noise was at a minimum and never heard anyone next to us. The morning breakfast was decent also and better than expected. The only thing I can say negative is the pool didn't appear heated but wasn't bad once you got in. It was a great stay for us!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry about the pool, we are waiting on a part to fix the heater other than that we are so glad you enjoyed your stay. We take great pride in trying to exceed our guest expectations We do hope to see you again in the future

We arrived got our hotel key and went up to the room, upon arriving to the room we noticed a foul smell so we went back down to the lobby the gal apologized for the smell and quickly set us up with a new room. The room was clean the bed was comfortable, the breakfast was great and the shower was also wonderful thanks for a great nights sleep we will return if we are ever in the area!!!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about out hotel. The staff gets excited over hearing about a job well done. We are in the process of investigating the first room you were in. I'm grateful to have a well trained staff that takes care of problems immediately. We are looking forward to seeing you again soon

Staff was very friendly and helpful. They knew our names each time we left and returned. That never happens! Our family had three rooms among us and we were all happy with the rooms. The breakfast was plentiful with a nice variety. The location of the hotel was the best we could get to be near our former home. We were all participating in a final move before the house changes owners. Some of the family enjoyed the hot tub and pool.

Helen H, Front Office Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Awesome, we are so glad that you had a great stay, A positive review like yours is very motivating to my staff. I hope you had time to enjoy our deluxe continental breakfast .We hope to see you and your family again in the near future

We recently took a pleasure trip from our home in Kentucky to Key West, Fl. and stayed in several hotels. Our favorite was the Best Western in McDonough, Ga. The rooms were comfortable and quiet, the breakfast was outstanding, and the employees were friendly, courteous, and helpful. We also thought the cost of the stay was very reasonable. Overall a good place to stay and a good value.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Wow, Thank you so much for your positive feedback. My staff really enjoy Trip Advisor They are motivated when they hear great remarks. Because we are a team, We all either do good or we all fail. We appreciate so much your vote of confidence.

Very nice staff, very nice amenities and rooms were immaculate! I will definitely be using this hotel just to getaway from the kids, for future vacations and getaways.Even if just to go swim in their indoor pool.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, we appreciate your comments so glad that you found your room to be both clean and comfortable. We have a goal to please every guest every time. I am blessed to have a wonderful staff. We hope to see you again in the near future

nice newer hotel . unfortunately internet is slow and they don't have electrical outlets on the desk . you have to crawl under the desk to plug your stuff in , hard to believe on a newer hotel. they don't even have the table lamps with outlets . staff was nice , breakfast was good

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, We are actually working on updating the lighting in all rooms. Hopefully when you return you will find new lamps in all of the rooms with computer outlets . What a nice touch that will be. We are so glad you enjoyed the breakfast, hope you had time for the indoor pool also.

Extremely clean and very quiet. No children running up and down halls with no supervision. Stayed here like hundreds of people on the way to Florida and would definitely return as long as management does not change.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel, We certainly hope to see you again in the near future. We try very hard to control the noise on weekends when we do have a lot of families. We have a lot of regular guest and all of our guest are special I hope you had time to enjoy our new breakfast and the indoor pool area

Gina at the front desk was very friendly and attentive. The room and bathroom were clean. The beds were comfortable. Breakfast was delicious! We will be back when taking our annual trip to Florida and are driving through Georgia.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel. We strive to please all our guest and we take great pride in our hotel. The number one goal is to make our guest happy. Each department works very hard together to meet the expectations of all guest. Thank you once again and we hope to see you again on your next trip through our area

This is truly a wonderful property to stay at, clean rooms, amazing staff! Very nice pool, and good coffee! Did i forget very nice beds to sleep on! And a wonderful breakfast to eat, and very kid friendly!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel . We are so glad that you found everything up to your expectations. We hope to see you again in the near future.

Started with a super friendly checkin person who welcomed us and promised a delicious hot breakfast the next morning! The room was very clean, the bed was totally comfortable, and the breakfast was indeed Delicious with a great selection!!! Dusty worked extra hard to keep the dining area and tables clean between "diners." We considered this an A+ experience!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your very kind review about our hotel, I have a great team and we work very hard together to make sure our guest are happy I am so glad that you enjoyed the breakfast. We certainly hope that you come again

Our daughter and family just moved to central Illinois and we moved to Florida. So we're establishing new travel patterns, trying out new places to stay, etc. This was a nice stop for us, though we'll probably try to get closer to Atlanta in the future since traffic north was the pits. This hotel was just fine. We asked for a room away from traffic noise and because of the way the hotel sits, I don't know if that is possible. But the noise wasn't horrendous. Our room was clean and good-sized. The people were friendly. Breakfast wasn't anything special but it was fine for what it was. Would we stay here again? Sure.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You so much for staying at our Best Western, We certainly hope that you enjoyed your stay. We look forward to many future visits. I couldn't agree with you more about the Atlanta Traffic. We are hoping it will get better in the near future.

I stayed here on business. The staff was friendly and welcoming. The room was clean and in good repair. I was pleased with it and its location. I'd stay here again and I plan to the next time I'm in the area for training. Maybe then I'll have enough time to try the indoor pool.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You so much for taking the time to write a review about our hotel. We will be looking forward to your next trip to the area, hopefully you will have enough time to enjoy the pool and our deluxe continental breakfast We appreciate your kind compliments, my staff take a lot of pride in making our guest happy.

Great hotel stay for the money. Nice, big, clean rooms and hearty breakfast! Convenient to restaurants - great Mexican place and Applebee's next door. In town regularly for travel ball tournaments and hotel is convenient to several ballparks. Hotel staff is friendly and helpful.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for choosing our Best Western as your hotel of choice. Our goal is to please each one of our guest on every stay, We hope that you will tell all of your friends about out hotel and we hope to see you again in the near future

Bed & pillows great, hotel clean, and staff was customer service oriented. AC not functioning in Fitness Room. I would recommend this hotel to anyone. Lighting could stand a little improvement in the rooms. Staff was friendly, helpful, and professional

We stayed April 28, 2016 on our way to Florida. Every staff member we encountered smiled and spoke with friendliness even with 2 large buses of college girls in town for ball tournaments. Our room (201) was quiet and spacious with a sofa, coffee table, desk with armed desk chair, flat screen TV, good lighting, and a quiet air/heating unit in addition to two extremely comfortable beds and other amenities. Shower/tub combo had a grab bar which was very important to me. Water pressure and temperature were great. We waited to eat until ball teams were gone. Things were getting low, but the sweet young lady in charge told us if we could give her a minute she would get us fresh eggs, which she did. We would absolutely stay there again if in the area.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your very kind review, so glad that we were able to supply your needs even with the ball teams inhouse. My staff works very hard to satisfy the guest and it is always a pleasure to hear back from the guest that we did our job well. We hope to see you again in the near future

After a long day of driving, we were greeted by someone who genuinely seemed to care about customer service-a rarity in today's world. I often leave places like hotels and restaurants thinking "how could people like that ever be allowed to communicate with customers?" Gina is exactly the kind of person that should be greeting customers. Truly a breath of fresh air. She made a nice hotel even better.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you, Glad you got to meet our Gina, It is very evident that she loves her job and we are so lucky to have her on our staff, hope you had time to enjoy the amenities we offer such as the indoor pool and spa. We also offer a very wide spread on our breakfast bar. Thank You for taking the time to write a review about our hotel and we hope to see you again in the near future.

My wife and I stayed here as part of a Mother's Day weekend trip to watch our first Atlanta Braves game in person. The bed and pillows were amazing. We took a nap before the game and slept "like babies" after the game. We wanted to take advantage of the indoor pool and hot tub but never got a chance to do so because the bed and pillows were so comfortable. The hotel is next to an Applebee's and within easy walking distance of a Mexican restaurant. We recommend this hotel if you are ever in the area.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thanks so much for taking the time to write a review about our hotel, We are so glad you liked our beds and pillows and were able to get a good nights sleep, hopefully you will be returning soon and have time to enjoy the pool and spa

We had an overnight stay in McDonough last weekend, and as usual, looked to Best Western for lodging. Although we've never had a bad experience with BW, this stay rated at the top of our list. From check in to check out, the staff were friendly and helpful. Our room was immaculate, the bed and pillows were comfortable and the shower was good with lots of hot water. Since we literally were only there to sleep, we didn't use the pool or any of the other facilities, but they appeared to be clean and well maintained. The breakfast area was clean and well stocked with hot choices as well as the usual pastries, yogurt and fresh fruit. It was a nice quiet location with easy entry and exit. We will definitely stay here again if we ever find ourselves needing lodging in the McDonough area, and I highly recommend you give them a try as well!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our property. Your comments are very motivational for our staff members. Every staff member takes a lot of pride in their work and when they hear from the staff about a job well done it really makes their day. We appreciate you staying with us and look forward to your next visit. We hope you had time to enjoy the indoor pool and spa.

The main reason we stayed at the Best Western was because of the rave reviews on Trip Advisor (and the excellent price). Everything I read from prior guests was true -- great check in experience, wonderful staff, spacious room, wonderful comfortable beds and pillows, good breakfast, etc. My son and his father enjoyed the pool and the hot tub, also.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much Betsy for your very kind review, I consider myself very fortunate to have such an excellent staff that is always willing to go the extra mile to satisfy every guest every time, I'm glad to hear that you enjoyed the facility. We certainly hope that you will return again in the near future.

The location was convenient to baseball fields. The rooms were clean and the staff was friendly and accommodating. My son was super excited about the pancake maker at breakfast. lol! Several of our baseball players enjoyed the indoor swimming pool! My only grievance was that our floor did not have an ice machine; therefore, we had to go down to 1st floor each tine w needed ice!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for choosing the Best Western in McDonough Ga, I'm glad to hear that you enjoyed your stay, We hope to have a new ice Machine for the second floor soon. We do hope to see you again in the near future Glad your son enjoyed the pan cake machine

This best western is definitely unique than the other ones and the reason for that is the staff. They were extremely friendly, thoughtful, and accommodating. The free continental breakfast was actually very impressive, nothing that I was expecting. My room was very clean and the staff even extended my checkout to noon for free. Too bad I probably won't be visiting this area anytime soon, but if I do come back I will definitely be staying here. Oh and the indoor pool was a definite plus, my son had a blast!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You so much for taking the time to write a review about our hotel. We love hearing that we were able surpass all your expectations. We do have a wonderful staff and when they hear from the guest that they did a great job it pushes them to do even better next time.

Staff was very courteous and helpful. Hotel was very clean. Rooms were comfortable and clean. The hotel and staff made my stay pleasurable. If required to travel to this area again will definitely be using this hotel again.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about the Best Western McDonough Inn and suites, I,m so glad that the staff made your stay comfortable. We hope that on your next trip through McDonough you will stay with us again.

This location was both convenient and well kept. The staff was very professional and courteous. It was an easy check-in and check-out. The décor was beautiful, and well kept. The room was clean and inviting. Would recommend this location to everyone. Did not use any of the amenities offered and left too early to enjoy the breakfast. Great experience.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about the Best Western, I am so glad you enjoyed your stay. We do hope on your next visit you will have time to enjoy breakfast and the indoor pool.

This room also extra long, had a sofa and so the bathroom was way far away from the bed, but there was a night light in the bathroom so I could see. Bed was confy, freeway roared next door. The midnight receptionist was perky and friendly. Stark lobby. We skipped their breakfast which we went to go to be at 8:30 in the morning and the hot trays were basically empty.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel.glad you were comfortable and able to get a good nights sleep. I apologize for our hot trays being empty, the food seems to disappear rather quickly sometimes. I hope you will come again maybe next time you can request the other side of the building away from the expressway

This hotel was extremely efficient including front desk staff; cleanliness of the room; and the breakfast items. Easy entry and exit from the interstate. We like the Best Western chain of hotels and use them as often as possible.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for your review about our hotel, glad you enjoyed your stay. We hope to see you again the near future, hope you had time to enjoy the indoor pool.

Staff was super nice. Room was clean. Would not recommend going to Applebee's next door. Horrible service. My kids loved the pool. The breakfast was very filling and there where a lot of items to choose from.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for writing a review about our hotel, We certainly hope to see you and your family again soon, glad your kids got to enjoy the pool, maybe we will see you on your way home from Florida

I usually look for BW when I'm travaling. Their beds and pillows are always clean and comfy so I get a good nights sleep which what i'm typically looking for. Pricing is comparable too other hotels at their level, usually a little less.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, I'm glad you had a good nights rest, We hope that you will tell your friends about us and we hope to see you again on your next trip through McDonough Ga

The hotel was clean and convenient. We arrived late (11:00 PM) and our keys were waiting for us. The bed was comfortable, and the room was spacious. Breakfast the next day was great - especially the biscuits and gravy - and the coffee was good.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for choosing our Best Western, glad you found everything to be clean and comfortable. We hope you will share your great comments with all your friends. I have a very dedicated staff that takes a lot of pride in our hotel. They love to wow our guest your comments are greatly appreciated and quite motivational. Looking Forward To Your Next Viisit

Stayed with the family overnight on the way from Cincy to St. Pete. Hotel was clean, convenient, pool and hot tub was nice feature and room was huge for the 4 of us. Liked it so much we immediately booked the same hotel for return trip after vacation in Florida!! Highly recommend!!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review So glad you enjoyed the hotel we hope you will tell all your friends about us. We are already looking forward to your next stay, hope you had time to enjoy our complimentary breakfast. See You Again Soon

Very good quality for all the experiences. We would definitely stay again. The rooms were well appointed, the shower water pressure was quite good and the breakfast was hot and reasonable. The coffee was very good!

Helen H, Owner at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for your kind remarks, we are so glad that you enjoyed your stay, We hope to see again very soon. we are trying to improve our breakfast bar so we hope you will come back and try it again

I checked in around 7 pm when a bunch of families were checking in so I had to wait for a luggage cart. The front desk women were very nice. The elevator is small and dirty but the room was large and very clean. Hallway noise was kind of loud and I wasn't even near the elevator. It must have just been a busy time for the hotel. The bed was pretty comfortable. They also have an indoor heated pool and hot tub. I would stay here again.

This was our first time at this location and it will be on our itinerary for our next trip down to Florida. My husband and I were very happy with our stay here, starting with the friendly staff and comfortable room! The beds and pillows were great and it was so nice to have a comfortable couch to sit on and relax. We will definitely stay here again!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel. We are so glad that you enjoyed your stay. the great comments are so motivational to my staff members. I'm so glad you enjoyed the pillows and our bedding. We certainly hope you had a chance to visit our breakfast bar and indoor pool, most of all we hope to see you again on your next trip through McDonough

I booked a room at this motel 2 weeks prior to my arrival I called and confirmed the reservation with no problems on the day of arrival, when I arrived they stated they had given my room away. To say the least I was pissed I then received excuses after excuses the fact is it was a huge softball tournament and a car show that weekend and they decided that since I wasn't there by 6 to give my room away. I am ex military and this is a first for me the motel is nice but the service sux

LOVED this hotel, was beautiful and the girl who checked us in was AMAZING!! I wish I could remember her name!! The lobby was beautiful and the rooms were great, the breakfast was 1st rate too. I would HIGHLY recommend this Best Western to EVERYONE!! LOVED IT!!

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel, My staff and I take great pleasure in making our guest happy. It is always very rewarding to hear kind remarks from the guest. We hope to see you soon maybe next time you will have time to enjoy the Indoor pool

Had to book the hotel on my stay from TX preparing for the home going service for my mom. I was very pleased with all aspects of the service at this hotel. The lady at the front desk, the cleaning ladies, the ladies preparing the breakfast's.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry about the passing of your mother but happy that we were able to serve you, I'm glad that the staff treated you nicely and that the room was nice also. We hope to see you again soon under different circumstances maybe next time you'll have time to set out by the pool and relax

About two week before this stay, I stayed at a hotel very close to the airport, at about twice the cost. It was nowhere near what this place was! Very comfortable and quiet. When we checked in, the lady at the front desk was enthusiastically helpful and friendly. The only negative is, apparently it has become common, there was a Keurig coffee make in the room. I don't want just ONE small cup of coffee! BUT! There was plenty of coffee in the lobby, where there was an exceptional breakfast bar! Very good stay.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You so much for taking the time to write a review about our hotel, I tend to agree with you about the coffee pot but standards are standards I am so glad you found our hotel to be very comfortable and affordable. We hope to see you again very soon, maybe next time you'll have time to enjoy the indoor pool

This hotel has a great location for Atlanta motor speedway. The rooms are nice and so is the breakfast. But the most important thing is the caring staff. They are all wonderful. We always stay here . They also have a nice indoor pool and exercise room.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, great reviews from our guest are very motivational for our staff, everyone likes to hear they did a great job, We hope to see you soon, a lot happens at the speedway, great fun for family activities

Clean, quiet, comfortable, easy to find, close to many restaurants. Easy, fast check-in. Usual free breakfast; well attended, clean. We'd put in a hard drive at dusk in the pouring rain. Nice covered entryway to stay out of the rain. good stop.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for staying at our hotel, so glad you found our hotel to be clean and comfortable. We are always looking for ways to improve, our reviews give us a lot of great ideas. We hope to see you again on your next trip through McDonough

After a long day on the road, Gina quickly helped with check in and made us feel very welcome with her smile and motel information. , Everything was very clean, the room and the bed were comfortable and everything worked. A nice breakfast area. We will definitely stay there again when in that area.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel. We appreciate your kind words. We hope that we will become your hotel of choice when you are traveling in our area.We.certainly hope that we never let you down.

Nice hotel, nice staff, clean rooms but be aware of their early cancellation time 4 PM, not the normal 6 PM. We got caught and were denied the ability to cancel, did not call much past the 4 PM hour. Breakfast was good but a little slim on the selections.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry for your disappointment in or cancelation policy, I'm very happy that you were at least pleased with the hotel. We are in the process of adding more selection to the breakfast bar I'm hoping that you will come again and will find one hundred percent improvement.

Although a bit pricey it; it was understandable because we stayed during race weekend. The hotel was in a great location with easy access to food, entertainment and Interstate. definitely will stay again. I witnessed staff assisting an elderly lady with accommodations with what appeared to be above and beyond service.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel We have a great staff that are always willing to go beyond expectations. My housekeeping staff works very hard to supply each of our guest with a squeaky clean room We look forward to your return trip to McDonough

The staff here was very attentive and the quality of the hotel is very comfortable. Between the three rooms we rented we had 7 kids using the indoor pool. THAT was a nice addition! I was a bit perplexed that the fire code said the room/pool could accommodate 20 or so (cant remember exact number) but they only had eight chairs out?? There were three other family that came down to the pool both times we were there. There were grownups standing against the wall and sitting on the floor like it was the filming of an 80's movie about an eighth grade dance. I don't know if I would choose not to stay at a hotel just because The coffee may not be readily available during off hours or that they do not offer with it nice amenities. I do know I would choose one hotel over another for this reason give another option. This hotel left me with that feeling you get when you press the coffee dispenser and a third of a cup of cold joe comes out - you say, "Jeesh... well, at least it's something". Then you turn to find no sugar or powdered creamer and the coffee snob in you yells (internally) WHAT!! I would definitely recommend this hotel, and would return myself. Next time I will just make the effort to drive to Starbucks or Chik-fil-A. I shouldn't have to.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel. It is always nice to hear when a guest really enjoyed their stay. We certainly hope that we will see you again in the near future also hope that you had time to enjoy our hot breakfast. if we can ever be of service to you please do not hesitate to call

We were supposed to be in room 307, top floor away from the noise from I-75. However there was a maintenance man working in it. we were offered a first floor room; but refused. We were told they were at 100% capacity. The room we were given was on the opposite side. Our room was so noisy we barely slept. This is our first but a HUGE disappointment.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry that you did not get a good nights sleep, I did not realize that room 320 would be a noisy room. I do realize that noise can be very irritating when you are in need of rest. I do hope you will give us another chance. The room that you had is the furthest from the expressway so the next time you visit we will try a room on the opposite side of the hall.Agin please except my apology for not having the 1st room ready on time.

While taking a car trip between NYState and Florida, we stopped for the night in McDonough, GA and stayed at this Best Western hotel. We were greeting by a friendly desk clerk with a smile and the whole process of registering was over in a matter of seconds. Our accomodations were clean, well-kept, and roomy. Although we only spent one night here, the hotel was quiet, on the outskirts of the City of Atlanta and easy access to Route 75. We would definitely recommend this hotel to our friends, family, and other travelers.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I love surprises and hope you do also, Thanks so much for taking the time to write a review about our hotel, My staff really likes to hear they are doing a great job. We hope to see you again in the near future, maybe we can become your traditional stopping place on your way to Florida

This was a very clean and friendly hotel. The person checking us in had helpful suggestions for local restaurants and overall great attitude. Right off the highway and easy to get to. Comfortable beds.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for choosing the Best Western McDonough, so glad you enjoyed your stay. We hope you will tell all your friends about us and we hope you will visit again in the near future. Thank You also for taking the time to write a review on Trip Advisor

Found on Trip Advisor! What a great place to stay. Desk woman was very friendly & helpful. She was by herself and very busy. She still remained pleasant. Greeted each client with a smile. Hotel was very clean. Bedding was so comfy. Towels large & soft. Breakfast was good. Would definitely stay here again. Lobby could use a facelift.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for your nice compliments, It really boost the morale of the staff when they hear back from our guest that they are doing a good job, We appreciate you stopping by and we certainly hope to see you again soon.

The staff was so friendly, hotel is clean, rooms are great and spacious, beds are comfy, laundry facility is nice and machines are in great shape, breakfast is average. We will definitely stay again. Great price and they make you feel at home!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, We are so happy that you enjoyed your stay, We hope to see you again in the near future and we hope you'll tell all of your friends about us. Best Western McDonough loves all their guest to the moon and back

Excellent Customer Service by Ms Wendy. Gotta love those Southern Belles. Found this Best Western to be a terrific value, sparkling clean, spacious and comfortable. McDonough is the midway point of a two day trip I take 4 times a year. Needless to say I've found a second travel home.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You for choosing the Best Western McDonough, and thanks for taking the time to write a review I am so glad you enjoyed Wendy's southern hospitality she is actually a new asset to our team and we love her already. We are happy that you enjoyed your stay and we hope that you will be back soon.

The rooms are spacious, modern, and clean. The pool and spa are wonderful, though the spa water could be a bit hotter. The staff are very friendly and helpful! The only thing that could really be improved upon is the breakfast.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You for writing a review about our hotel, We love our hotel and we love our guest , my staff is dedicated to making sure your stay is very pleasant. We are working on our breakfast trying to make changes, hopefully we will come up with some new ideas that will be very pleasing to our guest, See you again soon I hope

This was the best hotel stay I have had in years. Everything was spotless, the beds were SO comfortable, the room was really spacious and downright beautiful. The hot water was always there in the shower (no spotty changes in temperature while I washed my hair). The staff was kind, helpful, and very efficient. The breakfast was great. Thanks to the staff for a job well done!!! I will be back!

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for writing a review about our hotel, your kind words are greatly appreciated. We are blessed with a great staff that always goes the extra mile to make our guest comfortable and happy. We hope you will come again soon!!

The front desk staff was fantastic, very thorough and quick to check us in. We were happy to see our room was spacious, updated and very clean. We took a dip in the pool, which could use a cosmetic facelift but the water temp was good and the hot tub was relaxing. Breakfast was standard, biscuits and gravy, diy waffles but it did the trick. We would definitely stay here again next time we pass through. Also convenient to restaurants.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, we are so glad that you enjoyed your stay, our staff is always so excited to hear about a satisfied guest. We will be looking forward to your return visit soon.

Wendy, I believe, was the desk clerk that checked us in. She provided the best experience we've ever had with a hotel check-in. She wanted to make sure we were happy with our room - and we were. The lobby and breakfast room were open and airy. The room was clean and comfortable and exactly what we had requested when making the reservation. There are restaurants within walking distance which is nice after being on the road for several hours. Breakfast was the standard waffle/sausae/eggs and the kitchen attendant was diligent in keeping the area clean and well supplied. We will definitely stay at this hotel when in the area again.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
What a great review nd thank you so much for your kind words, Wendy is our newest employee and what a great morale booster your review, so glad you enjoyed your stay and we look forward to your next stay and thanks once again

Excellent Extra Large Room, King bed, Sofa, Refrigerator, Microwave, Nice updated bathroom. Everything clean and fresh. I hadn't stayed in a Best Western for a number of years. I was very impressed and will stay again. Breakfast was good and fresh. Persons working the desk was very friendly.. Even received a thank you from the hotel after the stay to my email.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You for the great review about our hotel, its great reviews that motivate my staff to keep doing an excellent job. We hope that you will pass the word to friends and family and we hope to see you again also in the near future

We stopped on our way through Georgia. The hotel was decent. We did have to change rooms because the smell of the room was very potent of chemicals but the women at the desk at night was super accommodating. We did get woken up at 330am by the fire alarm, that was a false alarm and It kept going off and on for an hour. The breakfast was OK your typical continental with waffle machine.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our property, I am so sorry about the chemical smell and I cannot express to you how bad I felt about the fire alarm I arrived at the hotel around 4.45am I felt so bad for all of my guest. I actually wanted to destroy the panel but had to stop and think that if there really was a fire. I would be so grateful for the noise. I believe we have identified the problem and hopefully has been fixed. I sincerely apologize to you and hope that you will come again

My wife and I went her for my birthday. I had passed the hotel several times, but never paid much attention. The hotel has several very good restaurants within walking distance. The front desk clerk was very nice and allow us to do a late check at noon. We had the jacuzzi room and it was so nice. We only wish there was more food towards the end of breakfast.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so happy that you enjoyed your stay at the Best Western and thank you for taking the time to write a review. We are already looking forward to your next birthday and of course we hope you will be spending it with us

Traveling north on I-75 on Sunday, Dec. 27, we decided to stop south of Atlanta and get behind the rush hour traffic through Atlanta the next morning. We picked it out of a Next Exit book and first liked it because it was next to an Applebee's plus we've never had a bad experience with Best Western. It is in a bit of a hard-to-get-to spot if you don't know the area and it's getting dark and you didn't see the sign. :-) The place is very clean and well-kept and we didn't have a single complaint. However, their best asset that night was Gina, the desk clerk. She made us feel very welcome with her big smile and calm, efficient demeanor. She's a very nice young lady. Not sure if we'd ever be coming through that direction again, but if we were and needed a place to stay, we would try to stay here. The clerk the next morning was very nice, too, and recommended a good restaurant nearby for breakfast. The breakfast area was a bit crowded when we were getting ready to leave, so we opted to eat out.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You so much for taking the time to write a review about our hotel. it is the goal of all our staff members to WOW all of our guest. Its a real morale booster to receive such a positive survey. We do hope you will come back again and that you will let your friends know about us

This location was convenient and close to resturants and shopping plazas. The super walmart was a very nice place, great shopping experience. I gave this location a nice rationg for location and prices.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
We are so thankful that you chose our hotel for your McDonough stay. I hope you found time to relax in our indoor pool and spa, and hope you enjoyed our deluxe continental breakfast. hope that you will think of us on your next trip through our area.

If you are a member of AARP, do not book registration online or you will note receive a discount. Call the hotel directly in the city you will be staying in. I was told when I booked online that I would receive the discount, just present my AARP card upon check-in. The clerk at the hotel said since I booked online, that they could not apply the discount.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so sorry, I know its hard to understand, It is the policy of the hotel not to change reservations booked through other booking agents, however if I had been here I always tell my staff there is an exception to most rules and we certainly want our guest to leave happy. I am so sorry for your inconvenience. I hope your stay was very comfortable and everything else was up to par. we hope to see you again in the future

Clean, quality rooms, good location. Good breakfast and friendly staff. What more could you want? We travel a very long distance to get to this hotel as it lets us get through Atlanta and not have to worry about fighting traffic the next day.

I was contemplating on which hotel to stay in and wanted something new and this hotel fit the bill as my last night in Atlanta before the final move to Miami and glad I picked this hotel. Rate was definitely well worth as it was not right off the interstate plus it was very quiet. Ample parking and the welcome area was nice with a easy fast check in by a courteous night person with a smile and welcoming attitude. She gave me a room on the first floor and when i walked in, I was welcomed to a large spacious comfortable room that had a couch, king sized bed with comfortable pillows, large desk with lighting and comfortable chair. The television was huge and worked well with the bathroom offering perfectly good working toilet, hot water experience was exceptional, and well rested night before the drive back to MIami. The bathroom had pantene products and enough towels to keep any person happy. Exceptionally clean and service was great. They offered a business center, indoor pool, fitness center, and great breakfast! NO COMPLAINTS and would return here if Im ever in the area again!

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am so glad that we were able to meet all your needs, Thank you so much for taking the time to write such a nice review. We love all of our guest and it really thrills the employees when they get such a nice review.We look forward to you being our guest again in the near future.

We always try to stay here when coming or going to Florida. Our rooms are always big and fully laid out for our comfort. The entrance area is big, yet welcoming. Their staff is very friendly and welcoming. Their breakfast, included in the price, never disappoints.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for being our guest, We are so glad you found our hotel to be comfortable, We appreciate so much the compliments hope you will stay again the next time you are passing through

Had a one night reward stay at this hotel and so glad we did. Fast and friendly check in and plenty of parking. Our room was spacious and very comfortable and clean also lovely hot shower. Nice indoor pool area with seating area outside and there was an Applebees across the parking lot nice meal and excellent value. Breakfast had a good selection. Would visit again when in the area.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thanks for staying at the Best Western McDonough, We are so happy that you enjoyed your stay and appreciate your compliments, We are looking forward to your next trip through McDonough and we hope to be your hotel of choice once again.

This room was very nice. Clean, Spacious, and comfortable with all the amenties you need for business or a family stay. The room had a living area in addition to two queen beds and a refrigerator, microwave, and coffee maker plus a seperate area for closet and suitcases. There was a large TV and internet service. The lighting in the room could have been better and the elevator was slow. Its an older hotel but updated nicely and fresh clean decor.

Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel, we appreciate the nice compliments and we certainly hope that you will stay again, Glad that you found the hotel to be comfortable

The TV kept loosing signal off and on. Alarm system went off one night only for about an hour or two off and on. When it rains alot the parking lot is like a river. Overall the rooms were good and I would stay again.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I am sorry about the alarm system and the parking lot, I hope this will not keep you from coming back again . We really appreciate you being here, Thank you so much for staying with us and hope to see you again soon.

Except for the fire alarm going off at about 11PM, this stay was a very pleasant experience. The room was very clean and spacious. We hold a rewards card and had enough points for our stay to be at no cost to us.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel, we sincerely apologize for the fire alarm going off in the middle of the night. I understand how frustrating that can be. I hope you will come again and have better luck next time

A wonderful experience, at short notice, My mom, dad, wife and I heading on a road trip to the mountains. A Google search of Best Westerns found this hotel. The hotel, ground, rooms were all nice. BUT the staff was the BEST. Sooo many thing that they did made the stay pleasant, comfortable and wonderful. Thanks you.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You so much for your kind words, we are so glad that you enjoyed your stay and we hope to see you again on your next trip through McDonough

I received price on line of 89.98 but was billed for 98.10 when checking out.The clerk was unable to explain the reason why. I was unable to convince her that the price was agreed to by the staff person at that time when I had phoned for the reservation.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Sorry for the confusion over your reservation, I checked to see if any changes were made. I did not see any, We appreciate your business and we certainly hope that you will come again.

This is our favorite go to place for visiting family in the area. It is a very nice hotel and very conveniently located at exit # 216 off I-75 just south of Atlanta. We love all the restaurants, services, Walmart and shopping at this exit. I wanted to write another review to say it is still very nice and the breakfast has been upgraded. The beds are very comfortable. We enjoyed our stay. Another upgrade we found was the food and menu at the Applebee's restaurant located just across the hotel parking lot. Tip - Best Western gives discounts to government and military personnel and veterans, unlike other hotel chains who are so nice. You must have your ID card. Thank you Best Western! Tip - The noisy bathroom fan and light are on the same switch which is a little annoying, so I suggest to always travel with a plug in night light. And, download the flashlight app on to your cell phone and/or travel with a little flash light. We enjoyed our stay and it almost feels like home. Note: Many people love this hotel also - so book ahead.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You for taking the time to write a review about our hotel, we appreciate our guest letting us know when we are doing a good job, this is very encouraging to our staff members. It motivates them to keep working hard, they strive to please all of our guest 100% satisfaction is our goal

Todd Parker insured that I had a fabulous stay at the hotel. He went out of his way to be helpful. Half of the channels in my room didn't have volume, but he was able to resolve the issue. I forgot my shampoo and conditioner, he went out of his way to find me what I wanted because I refused to use shampoo & conditioner in one bottle. The room was really nice size and clean. The beds were very comfortable. I slept like a baby.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you for your review on our hotel, We are glad that you found the room to be very clean and comfortable. We do apologize for the TV, glad Todd was here to take care of the problem. We hope to see you again in the near future

We were very happy with the cleanliness, the location and the great staff here. We were traveling to Florida and this was an overnight rest stop on the way for weary travelers....check in was easy, room was really clean, location was good....right next door (walking distance) to Applebee's...really convenient...would definitely stay here again!

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
We are so happy to hear about your experience at our hotel, hope that you will be back soon. We love making our guest comfortable and happy. It is very rewarding to the staff to see such positive comments. We always share our reviews in our staff meeting. It normally puts a smile on their faces, Thanks Again

This facility was excellent in every way. The rooms are clean and nicely furnished. Staff is helpful and the free breakfast is way beyond our expectation. We would definitely stay here again! The location was a little tricky to find though, being behind the main highway.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank You for the review, I read all the reviews to my staff , and then we pat each other on the back, when we know we have made the guest happy, because it is our goal to make all of our guest happy and comfortable. We hope to see you again in the very near future.

This hotel has an odd décor, with weird color schemes, but was generally ok. The staff was pleasant; the large room was clean. The lighting was quite dim, although I later discovered the desk light had a 3-way switch. The bed was soft—comfy at first, but my back didn't do well. Nice shower, and a bath mat was provided. (Thanks!) Breakfast was basic—adequate, but with limited choices of things like tea, oatmeal, juice. No sugar-free syrup or skim milk. Egg squares not particularly good. This hotel is basically fine but the price should be a little lower in my opinion, compared to others.

We were traveling by car from Ohio to Florida. Picked this area due to the hours and mileage we had traveled. The Best Western offered very reasonable rates. The room was very nice, clean and comfortable. The bed was awesome. I wish I could have bought it from them! They served a very nice breakfast. There were also plenty of restaurants nearby.

Easy check in. Room smelled musty. We found a wet, used wash cloth folded on the towel rack. Trash was still in waste basket in bathroom and used soap in soap dish. Bed was comfortable. Breakfast was ok. Basic fare with waffle station. Location was what brought us here. Easy access to I-75. Check out was quick and efficient.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
I sincerely apologize for all the mishaps with your room, I will certainly be checking into what happened with your room, I can assure we do not normally rent rooms in that condition. I am sincerely sorry and I will most definitely get to the bottom of it. We take a lot of pride in our property and this is a set back in our ego, I certainly hope that we will get a second chance to show you that although something went wrong the 1st time we really are a nice hotel Thank You

This is an excellent hotel and the staff is professional and caring. The rooms are very nice and very clean. I would recommend this hotel to family friends and associates. The location is great because it is surrounded by restaurants and great shopping.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you, for taking the time to write a review about your stay at our hotel, I am so glad you enjoyed your stay while visiting the town of McDonough, It is our goal to make sure all of my guest have a very comfortable and enjoyable stay. We are already looking forward to your next stay in McDonough to be at our hotel. Thank You

I had a short 1 night stay at this property for leisure purposes. I chose the location after reading positive reviews on TripAdvisor. Prior to my arrival, all staff that I spoke with were courteous and helpful. Upon arrival, I had smooth check in. Customer service can definitely make or break any company. I had an minor issue that staff worked diligently to resolve in efforts to try to ensure that my stay was pleasant. My contact with management was also a testament of the character of this property. The room was very clean and the beds were very comfortable. The location appeared safe and in a quiet location with a lot of food and store choices. I will definitely return if in the area again.

Helen H, General Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thank you so much for taking the time to write a review about our hotel. We are happy that you found your stay to be comfortable, We are also very happy to hear that you will stay with us again on your nest stay in McDonough Our goal is to satisfy each of our guest every visit. Thank You