Best Western Plus Hotel Westbank, Harvey

ML 1:52 PM (0 minutes ago)to icarereflectionsMy husband and I recently visited the best western in Harvey Louisiana. We checked in on Saturday 11/10/18. Best Western has always been my 2nd choice when staying in New Orleans but this visit was a little different. For starters, rooms were not ready; we came about 1:45 close to 12 because we had an event for 5:30 on the other side of the river and was not able to be accommodated until the check in time 3:00 p.m. The room we received I was told today by the manager Stephanie that it is the new modern look the hotel was going for in the near future. Here is what went wrong! 1) the room had a sofa bed that apparently a previous occupant discovered, opened the mattress and the mattress was dirty. The mattress plastic had a big open hole and you can see the dirt on the mattress. However; I was told today per Stephanie that because they did not advertise the room with a sofa bed it was nothing she could do about it. 2)The covers for the bed was a bit on the light side and we felt that housekeeping must have missed something, but fact is they have downgraded from quality covers to thin sheets with thin covers. Again, Stephanie told me this was the new look. We ask front desk to send up 2 blankets, and they sent us one. The last issue was the room door. Apparently the doors do not close unless you pull tight or slam them. My husband felt in his heart the door may have not shut completely and at this point we were too far from the hotel to turn around. We called the hotel, the front desk clerk Jennie said she would send someone up to check. That never happened. When we arrived back to our room after 12:30 a.m. all I had to do was push my door open, without using my door key. I was very disappointed. All of our belongings, including personal information could have been stolen and the hotel would have never assumed responsibility had that happen. I expressed my dissatisfaction in our stay this time around and the clerk directed me to Stephanie the manager. Stephanie could give to lovely cares about our stay because one it took me 3 calls at different times to reach her, and she expressed to me that she didn't check her voicemail. She never assumed any responsibility only generic rebuttals, until I expressed the lack of customer service the hotel industry is heading towards. I said that Best Western prides themselves in being #1 in customer satisfaction and I did not feel that

I booked this location for their "Park and Cruise" package, which is a terrific savings for parking at the Cruise Ship Terminal. The accomomdations were fantastic, along with the Courtyard pool, jacuzzi and Bar! The free hot breakfast was nothing short of excellent! I will certainly be back at this wonderful hotel! Nicely Done Best Western Plus, Westbank!

Only stayed 1 night for a layover from our fishing trip. Good location with lots of restaurants near by. The room was adequate King bed, with fridge and microwave. Carpet was damp. Internet service was good but the most important thing was we felt safe.

Front desk was not very welcoming or informative. Bartender was so drunk and loud. The worst part was morning we were leaving the tub would not drain. I was in the shower and had shampoo in my hair. Had to stand in it because it wouldn't go down. We had to leave for our cruise so husband couldn't get shower because he would have had to wait. When I reported it at desk she said ok I will tell someone. Nothing off or even an apology. Terrible service

The beds were soft, rooms were nice but smelled a little musty. We had an issue with the TV, I told the front desk and within 5 mins, there was a gentleman there to fix it! Very impressed with the staff and great location. Quiet area, and a beautiful pool area that is in the center of all the rooms, outside, and away from public view which is nice.

Wonderful hotel. Very convenient to everything. The courtyard is really nice. This was our second time to stay here and it won't be our last. Very nice hotel, friendly staff, clean, great breakfast. ❤❤

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel! When a guest comes back and stays with us, we feel it is the highest compliment we can get. I am very pleased that you find our hotel staff friendly, and you enjoyed our freshly prepared breakfast. We look forward to having you stay with us again. Warm Regards, Stephanie Self GM

I can be very short with this one. Just stay there and experience it yourself. The price is a little bit higher than we normally try to spend but it is New Orleans and you are just half an hour away from downtown NOLA. The rooms are perfect with comfortable beds. Enough choice to get a good breakfast. And the staff is very friendly.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Wow! Thank you for taking the time to write such a nice review of our hotel. It is very nice to read that you feel our rooms are perfect! We have been very busy remodeling them. Every morning we prepare a fresh hot breakfast buffet along with some healthy options to give each guest the perfect start to their morning. I will make sure to pass your kind comments to the staff. We hope to see you again in the future. Kind Regards, Stephanie Self GM

every time I go to Marrero this is the place I stay. the way the motel is set up I love it. We are always please with the treatment we receive any problems we had were addressed rapidly. It is in a good location.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the 5 star rating! We are very honored that you choose to stay with us every time you are in our area. I will make sure to pass along your kind comments to the staff. Myself and staff are looking forward to serving your lodging needs again in the future. Warm Regards, Stephanie Self GM

We really enjoyed our stay here back in February. We ate at the restaurant attached. It was delicious and very accommodating to our group of 17. The waitress and manager joked around with us and became a part of our family! We would totally go back!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I am very pleased to see you enjoyed the restaurant and would come back. I will make sure to pass your kind words to the staff. We look forward to you coming to stay with us in the future. Stephanie Self GM

Perfect visit. Staff even called me room to see if I had the extra blankets I requested upon booking. Staff very friendly. Breakfast delicious. A+ Clean and very safe. Thanks everyone! Restaurant nice

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
"Perfect Visit" Is what my staff strives for every guest to experience. Thank you for taking the time to write such a nice review about our hotel. I will make sure to pass along your kind words to my staff. We hope to see you again in the future! Kind Regards, Stephanie Self GM

Family owned and run, the Best Western Plus Westbank represents what I perceive to be Southern hospitality at its best. The management and staff are outstanding: extremely friendly, unfailingly helpful and hugely welcoming. The rooms are very comfortable and meet all one's needs, being well-equipped with large and comfortable beds, an abundant supply of towels, large screen television, fast, reliable and complimentary internet access, alongside a good-sized fridge, microwave, coffee machine, hairdryer, ironing board and iron. Most importantly of all if, like me, you are not used to the hot and humid New Orleans climate, all rooms have very reliable air-conditioning units. They are also kept immaculately clean on a daily basis. The hotel also has all other facilities that one could require: washing machines and dryers, vending machines, change machines and – hugely conveniently – computers and printers that are complimentary for all guests to use. For sports enthusiasts, there is a small gym in the hotel (with a very large local public gym only a couple of minutes' walk away) and a beautifully carved out swimming pool area, adorned with palm trees and comfortable seating in a court-yard. This internal area of the hotel contrasts very pleasantly with the rather unattractive three-lane boulevards that otherwise surround it on the outside; something that, amazingly, one does not notice when inside the hotel area itself. And those boulevards do provide a huge array of very good places to eat and shop within walking distance, ensuring that all one's needs are easily available nearby. The hotel is located about a 30 minute drive from the famous French Quarter of New Orleans (perhaps a little shorter if there is no traffic; and a little longer by the West Jefferson Lapalco bus that goes from across the road from the hotel to the heart of the city). It is even nearer to a variety of alligator tours and swamps which is an unusual and enjoyable feature of this part of the world. Therefore, the hotel has the advantage of being located nearby, but outside the hustle and bustle of, central New Orleans; something that I strongly suspect also makes it very competitively priced when compared with the various hotels in the middle of the more crowded parts of the city. I stayed here as I required medical treatment from a renowned expert in hyperbaric oxygen therapy, Dr Harch. As with many other of his patients, I therefore needed to stay in New Orleans for two months. That leads me to two additional observations: first, if you, too, are a patient of Dr Harch (I understand that many of his patients stay at this hotel), the same bus that I mentioned above goes (in the other direction) directly to Dr Harch's practice and takes only 15 minutes: a huge advantage for anyone who does not have a car. Second, and above all else, the fact that I was a guest at the hotel for a total of nine weeks means that the impressions that I set out above are based upon a relatively long-lasting observation and experience of the friendliness and convenience of the hotel. Although I stayed alone for most of the duration of my treatment, my wife and two young children were able to join me for the last part of my stay. They also had a wonderful time at the hotel. The children had never stayed anywhere where you could walk out of the bedroom and were only a few feet away from the swimming pool – and had a particularly lovely time as a result! They were also treated wonderfully well by all the staff, who they also found to be extremely friendly. So the hotel can be enjoyed by all age-groups. In short, I highly recommend this hotel.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
"Southern Hospitality at its Best"... is the foundation of our hotel culture at Best Western Plus Westbank. We love serving our guest from all over the world. It was a pleasure to be able to provide you with lodging while you received your medical treatment. The entire staff enjoyed meeting you and your family- you all are now part of our family. Hopefully in the future, our paths will meet again. Thank you for writing such a nice review of our hotel. We wish you well. Kind Regards, Stephanie Self GM

Pulled into hotel and was not in the best of areas. Went to check in and was told our room was not ready. Check in was 3 and we arrived at 4:15 and was told it would be another 45 min. After traveling all day needed a room then. I cancelled that stay and made reservations where they had a room ready for us. Front desk staff seemed like they couldn't care less to lose a customer. If customer service is not good then I believe hotel is not good.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
I am sorry you had this experience at our hotel. Customer Care is very important to us and we strive to meet our guests expectations. Our check-in time is 3pm. However, if a guest is requesting a certain room type, it may take longer to have that specific room type clean and ready. Kind Regards, Stephanie Self GM

Enjoyed the free breakfast, exercise room (wish there were two treadmills though). The rooms were very nice and clean. It can get loud in the hotel because rooms encircle a pool area and kids can get loud even at night. I would recommend the hotel for the price. Pretty good deal.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of the hotel. I am please to read that you found our rooms to be nice and clean and enjoyed our complimentary hot breakfast and exercise room. Thank you for recommending us to future guest. We hope you get to stay with us again. Kind Regards, Stephanie Self GM

The Best Western Westbank was perfect for our needs. We stayed three nights. The decor of the room was beautiful. Crown molding, two colors of paint, professionally done. The staff was polite and attentive and the location was close enough to all of the city attractions. Plenty of restaurants both fast food and sit down were in close proximity.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the 5 star review of our hotel. I am pleased that you found the décor of the room to be beautiful- we are working hard on our renovations throughout the hotel. I will also make sure to let the staff know your kind words about their service. Please come back and stay with us if you find yourself in our area. Warm Regards, Stephanie Self GM

This hotel was great. The room smelled clean as well as the sheets and towels. Everything was neat and organized when we arrived. The staff was helpful, only the bar lady was a little rude and pool was dirty.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I will make sure to pass along your kind comments to our housekeeping staff. They work hard to make sure each guest room is clean and neat for our guest. Warm Regards, Stephanie Self GM

Place was in a great location and looked very nice. Had an issue with my TV. Showed many channels on guide, but some of the best ones didn't come in. Also room had a funny sort of old carpet smell that you got use to after a few hours in there. Would prefer waffle machine over the pancake on they had, also heard many guest say the same.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking time to write a review of our hotel. I am sorry to hear you had an issue with your television receiving all of the channels. We will look into it. Several years ago, we made the switch from Waffles to pancakes, however, we will consider switching back or maybe offering both. Warm Regards, Stephanie Self GM

We planned to Visit NO area for 2 days prior to heading to beach. We wanted somewhere that parking wouldn't be an issue since we were driving big SUV. New Orleans parking in city is hard to find. We didn't want valet parking which most in NO is. Had a good experience from this hotel using Uber. It was about 20$ with tip each way. We were satisfied with the accommodations at Best Western and a good distance for visiting NO. I would recommend. We had no issues with hotel. Breakfast in morning was good and had a variety to choose from.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our property. I am happy to read you were satisfied with your accommodations and found breakfast to have a good variety. We feel our property is a nice alternative to staying in the Downtown area. If you find you way back to our city, we would love to have you as our guest again. Kind Regards, Stephanie Self GM

This hotel represents a great mix of value and staff friendliness. I have been using this facility for a while now and the quality is always there. The pool is great and the.current Fire restaurant is super. I had an employee with me and the restaurant altered to dietary restrictions willing.y and without issues. Also the restaurant service was great I really recommend this place

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
We love being your "go to place". We consider it an honor. I am happy to read you enjoy the food and service of the new restaurant, "Fire, Food & Spirits". I will make sure to share with them your kind words. We look forward to having you stay with us again! Kind Regards, Stephanie Self GM

Surpassed all expectations for customer service, housekeeping, continental breakfast (cannot be rivaled), quiet at night, front desk courtesy (Kate), and friendliness of all staff Room had great amenities and security

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I am happy to hear that we could by your "home" while your home was being elevated. I will make sure to pass along your kind comments to the staff. We work hard to provide our customers with excellent customer service and amenities our guest want. Kind Regards, Stephanie Self GM

Returned to the BW Plus, Westbank, for a Family visit! Wasn't let down at all. They are all so friendly and helpful, from the front desk to the service staff! Always felt safe there. If/when we return, am sure I'd stay here again!

This is a really nice hotel. The location is great because there are several restaurants within walking distance,or just a short drive. The pool is centrally located with a rainforest type theme, very relaxing. The staff were great. It was also very reasonably priced on a very busy weekend. I would definitely stay here again. Oh yea, the breakfast was delicious!!!! ??????

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Wow! Thank you for taking the time to write this very nice review of our hotel. Our staff works hard to provide our guest with an excellent experience and it sounds like they are doing their job right! The pool area is always a favorite amenity among our guest. I am also happy to hear you found our breakfast to be delicious.. We want every guest to enjoy a fresh homemade breakfast before they start their day. If you find your way back to our area, we would love the opportunity to serve your lodging needs again. Warm Regards, Stephanie Self GM

I and 11 friends stayed at the hotel on May 19. We found the rooms to be comfortable and clean. The lobby and common areas were inviting and a great place for our group to gather in. This makes my fourth stay with them. It is easy access to NOLA, reasonably priced and they offer Park and sale for cursiers.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. We appreciate that you have continued to choose staying with us when we know you have many options. Our park and cruise rate plan is always a favorite of our cruisers. We look forward to having you stay with us again in the future. Stephanie Self GM

We stayed here for 5 nights and it was wonderful...until our last day. We had gotten everything ready and loaded into the car and as I did my last look over the room a very large (at least 2 inches) roach was crawling around the bathtub. I had taken a picture to show the front desk as we were checking out but by the time I got someone to come to the desk I was so frustrated I just turned in the keys and left. It took well over ten minutes for me to find someone to check us out. Besides the last day the hotel was wonderful. Breakfast was fantastic, the pool was great, and the staff was great.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our hotel. I am pleased that you enjoyed your stay and our fresh hot breakfast. However, I am disappointed that your last impression of our hotel was not a good one. I will speak with our front desk staff to ensure that we do not have guests waiting for check out. We would love the opportunity to serve your lodging needs in the furture. Warm Regards, Stephanie Self GM

Our stay in New Orleans was enjoyed with our stay at the BW Plus Westbank. We stay in BW often in our travels. From the helpful people at the front desk to our lovely room for 2 nights, we found this property clean & unique with it's decorative style. The pool area was not only large & very clean but was surrounded by a very nice landscaped area which added to our delight. Very nice area to sit and relax with our traveling friends discusing the day we enjoyed. Went to New Orleans for short 2 day trip. We visited the World War 2 Musuem. Incredible museum displaying all aspects and the history of this war. We often take our freedom & life for granted not realizing the sacrifices made by the men & women in our armed services. This war preserved the freedoms we enjoy today and should be remind us of the great nation/people that we are in history. GOD bless America. Don/Margaret/Rochelle & Luther

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
God Bless America! We are very proud of our military and feel it is an honor to server their lodging needs The World War 2 Museum is one of the most popular attractions in the New Orleans area. I agree it is an incredible museum displaying our history. I am very happy to read that you enjoyed our beautiful courtyard area- it is one of our most popular attractions. We hope you come back to see us again soon. God Bless America! Stephanie Self GM

Came into town for a wedding. We all stayed at this hotel. The pool in the middle was good. The service was pretty good. The beds were satisfactory. Breakfast was fairly decent. I liked the pancakes. Wish they had larger pillows, bacon, and carrying trays for the breakfast. Also, the vanity needed better lighting. Had to do my makeup with a flashlight because it was too dark.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our hotel. I am please to see that you received good service, and enjoyed the pancakes. We will take a look at ways we can improve the lighting by the vanity. We appreciate you bringing that to our attention. Kind Regards, Stephanie Self GM

Room was very clean. With AC on, there was no noise to be heard from the pool. Breakfast was great: 2 kinds of sausage, scrambled eggs or omelettes ,hash brown and white gravy, pancakes and much more. The coffee was excellent.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the very nice review of our hotel. I am pleased you enjoyed our fresh hot breakfast that is served daily and found the selection to be good. We serve Community Coffee which is a staple in many homes around here. We look forward to having you stay with us again. Warm Regards, Stephanie Self GM

The reception was very friendly. The room and bath were standard. Complementary parking. Breakfast was basic. Not far from the expressway. Many restaurants around the hotel to go and eat. Good for 1 night on a road trip - not longer.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our hotel. I am pleased to read that you found our hotel convenient to many restaurants, and our front desk staff friendly. We offer an array of fresh breakfast items daily ranging from scrambled eggs and sausage to yogurt and cereal. Our goal is to offer items fore every guests individual needs. Sincerely, Stephanie Self GM

This hotel was of a very good standard. Excellent breakfast with real pancakes ! Too far out to make use of proximity to New Orleans. We would have been better to have stayed in New Orleans and sorted parking out. We were put off that by parking prices in the French quarter BUT discovered later that you can pay to park on line and find much cheaper prices as low as §10 per day. Benefit of hind sight.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I am pleased to read that you enjoyed our freshly prepared breakfast buffet. Our hotel is approximately 8 miles from downtown New Orleans- with no traffic about a 15 minute drive. However, when you encounter traffic it can take a bit longer. Kind Regards, Stephanie Self GM

Nice room great breakfast. Fast and friendly staff. Price was a little high because of Jazz Fest but overall good value. If this was the everyday price we probably wouldn't stay here. DID not use the pool or bar area

This is a GREAT place to stay with very friendly people. I stay here often and have had ZERO issues with safety in or around the facility. The hotel is in very good shape and they are currently remodeling, so the rooms are in the best shape that I've ever seen them. Wonderful bar inside the hotel also!!!!!

When service standards seem to be on the decline, this hotel seems to have the customer care at the forefront of their business. Haven't received this quality stay in a long time. Thanks for renewing my faith in the quality service.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
This is the review every General Manager dreams of reading. Thank you for the very kind review. We strive to provide Superior customer service to all of our guest. I will make sure to let my staff know that they did in fact provide you with Superior Customer Care. We look forward to "Wowing" you again. Kind Regards, Stephanie Self GM

I recently stayed at this location for a total of 3 nights. While the reason for my visit to New Orleans was not a happy occasion, both Brian and Melissa went out of their way to may sure my stay at the hotel was a pleasant one. I had an issue with my room and without hesitation, they were willing to accommodate my request to switch to a different room (more than once). Again, I really appreciate these two and the awesome service and care I received during a very difficult time.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our hotel. I will pass along your kind words to Brian and Melissa. It is always our goal to provide each guest with Superior Customer Care. I am pleased you enjoyed our breakfast and found our location convenient. We look forward to having you stay with us in the future. Stephanie Self GM

Very good customer service excellent breakfast great pool area overall was a very nice stay I will recommend this hotel to all my friends and family and I will return with my family for a vacation in the very near future

We stayed here for few nights in January during the New Year's eve/day holiday. It was clean, quiet, & a good value. It's not far from attractions in New Orleans but we did have to Uber to town & back which was an added cost. Price was just under $100 for AAA rate and included breakfast - everything else in town was really expensive $200+. We had an issue w/overflowing toilet and a lamp that flickered but maintenance came right away to fix.

Had a great time ..My Daughter and her Friends really enjoy the night..will be back for many more..rooms was very nice..the courtyard was nice the pool was clean, also the fitness room was nice and clean ...recommend for friends and family.....

Great Hotel, Clean / updated rooms ( the hard wood floors are the best), convenient check in/out process, the courtyard is great for gathering around the pool or just decompressing from work. Stay often for work, Wi-Fi is great here.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I am happy to see that you like the recent improvements we are making to our guest rooms. The courtyard is always a popular area for our guest to unwind after a busy day. Thank you for choosing us to be your home away from home. Kind Regards, Stephanie Self

Wonderful hotel. We have stayed here twice, both times for a cruise we were taking. We have enjoyed our stay both times. Very clean and very friendly. Ate at the restaurant next door, very good food. Bartender at the clubhouse by the pool was very outstanding and friendly. Would recommend this hotel to all family and friends. Will stay here again if we visit the area again.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I am very happy to hear that you have used us more than once to stay before cruising out of New Orleans. I will pass along your kind comments to the employees. We hope to see you again soon if you are in our area. Kind Regards, Stephanie Self GM

Cleanest BW I've even stayed in. Very friendly, beautiful grounds, comfy bed, Southern hospitality at its best from time of arrival to departure. Secure area/free parking. Minutes from anything you want to do ...drive thru daiquiri, Copeland's, mall, downtown New Orleans, whatever. After visiting New Orleans, I would definitely stay where I did rather than NOLA....which is crime-ridden, pricy, dirty, and way too fast for this traveler. Staying in Harvey was about a 10-15 minute drive to anywhere you wanted to go (excluding traffic, off course) While the French Quarter is an experience, parking is expensive and walking is tiresome. I loved that I had only a short drive back to the hotel to "regroup" and ready myself for the next adventure. There was a lovely pool, hot tub, and courtyard bar on site. There was an onsite restaurant, but I did not try it. The lobby is very quaint, and the breakfast is what one expects at BW free buffet. The ONLY complaint is minimal.... the room was a bit dark as one of the lamps didn't work which made it difficult for old eyes to search for items in the suitcase. There also was an issue with one of the plug-in outlets by the sink - only one appeared to work so if you wanted to charge your phone and dry your hair at the same outlet - not happening. AND, the ice machine which was right next to my room did not appear to work. It could have been "empty" because I had gotten ice from it on previous days. As mentioned earlier - all minor things. I can't stress enough the cleanliness and friendliness. Staff was constantly in view cleaning the tiniest of details to fixtures on the elevator to handles on the guests' rooms. I was VERY VERY IMPRESSED, and if I travel to this local again, this is the only place I would consider.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Wow! I love reading reviews when a guest compliments all the wonderful aspects of our hotel. You truly captured what we try to achieve-- friendly service, beautiful grounds, comfy bed and Southern Hospitality. We are in the process of a remodel. Our rooms will have lamps with extra outlets to accommodate the growing need of extra outlets for our guest. The staff looks forward to having you stay again with us in the future. It will be our pleasure to provide your lodging accommodations. Warm Regards, Stephanie Self

Hotel was clean and seemed well run. Staff were always seen tidying and cleaning. Observed a situation where a person angry about their reservation addressed front desk staff and I was quite impressed with her handling of the situation. Breakfast was awesome! Room was clean. Good area to stay as there were many restaurants and stores like Walmart nearby. I felt it was a secure area to park our car. Uber was $15 to French Quarter and $17 back for a family of 4. Overall good choice - would stay there again.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the review of our hotel. It is always a nice compliment when guest tell us they will come back and stay with us again. The staff prides itself on keeping our hotel clean for our guest. Our breakfast staff loves providing a fresh hot breakfast to start the day off right! We look forward to seeing you again soon. Kind Regards, Stephanie Self GM

Hotel was as expected, we booked the park and cruise package so we can leave our vehicle at the hotel while we cruised for 7 days, that in it self saved us $140.0. Also, hotel provided transportation to the cruise terminal, even though it was a one way transportation, it was well worth it, only cost us $8.00 pp to take a text back to hotel after our cruise was over. Staff was very friendly and helpful, and breakfast was great. Rooms were clean and spacious, but the courtyard furniture could use a little updating.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for writing a review about our hotel and the park and cruise package we offer. I am very happy to read that you felt it was a value to your family. It is a very popular package at our hotel. I will pass along your kind words to the staff. Our fresh hot breakfast is always the best way to start the morning off right! Please come back to see us if you come back to New Orleans. Kind Regards, Stephanie Self GM

I requested a room with 2 beds, because I can't sleep next to my daughter who thrashes around during sleep, and in a quiet location of the hotel because I am a very light sleeper. Upon arriving, the very courteous staff told me that my reserved room with two beds was unavailable because the customers from the previous night stayed an additional night. There were no more rooms available with two beds, only one king size. Staff apologized for the inconvenience and said they would compensate me for it with a discount. No compensation was given then or later at checkout. They promptly provided a rollaway bed, but the room was right next to the top of the stairs not in quietest location. Laid in bed trying to sleep from midnight past 1 am listening to the sound of people stomping up and down the stairs and talking loudly in the hallway. After finally falling asleep, my bedside hotel phone rang at 2:15am. I answered and caller hung up. Fell back asleep. At 2:35am phone rang again. This time I left the phone off the hook. Needless to say I was extremely exhausted when my alarm went off at 5:30am and almost fell asleep later that afternoon driving home on my almost 4 hour drive. The breakfast was great, and the breakfast staff was wonderful. The room was clean and satisfactory. No other issues except not being given the room I requested and the unwanted phone calls in the middle of the night.

My stay was booked from 3/16-3/18. I was coming from Memphis and my car broke down so I called the hotel to advise them I would be arriving late due to my car breaking down on the highway and I was told everything would be fine. 30 mins before I arrived at the hotel at 12:30 am I received a call from an agent stating my reservation was moved to the Riverside Inn due to a guest not checking out of my room?? I asked why did i recieve the call so late. noone had a reason. I arrived at the hotel my reservation was moved to and it was a real dump smelled of cigarrette smoke and the manager there made me aware she have to book rooms for them all the time because the Best western over book their guest all the time and have to get rooms from them!! this really infuriated me because this place was a dump and Best Western is aware where they are putting guest that book with them!! SO beware!!! The next day I was able to check into the Best Western but there was no apology , UPGRADE or anything SO i WAS DONE

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking your time to share your concerns with our hotel. I understand how frustrating it is to a customer when they need to be walked to another hotel. Unfortunately, there are times when situations occur beyond our control, that we occasionally will have to relocate a guest for a night. To compensate for the inconvenience, we do pay for the night at the other hotel. Therefore, you do get one night free of your stay. I understand you may feel this was not sufficient and I would like to offer you a discount on a future stay with us. It is not normal practice for this to occur and I can assure you we will do everything we can to ensure you have great experience with us. Warm Regards, Stephanie Self GM

I have stayed here twice when we were in NOLA for gym meets. The hotel is basic, no frills but has some nice perks like plenty of breakfast choices (hot and cold) and a nice central courtyard area with outdoor pool and hot tub in a covered gazebo. For our family of 5 we took 2 rooms, as the room is a little small to fit a rollaway bed (which they have a limited number of). Front desk staff was friendly and polite. Just two complaints: the beds feel like they could use new mattresses (they're a little broken down) and the door that adjoined our room to the next guest was not very sound proof (they came in with small children at 10:30 and we could hear every word and squeal).

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
I am please you found our hotel to be good value and that you enjoyed our breakfast. We are in the process of a remodel and new mattresses are replacing some of the older ones. I will make sure to pass your kind comments along to the front desk staff. We appreciate you choosing us and hope to see you again in the future. Stephanie Self GM

excellint for the price. courteous and heopful staff.would highly recommend this econo lodge. good location and close to everything.gm and assistant gm extremely helpful with everything.breakfast is good.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the kind review of our hotel. Stephanie Self GM

Over priced, some of the staff is rude, and don't expect to return to a properly cleaned room each day or request that it be done right. They'll make you do it yourself. Which is too bad for them because it led me to discover their filthy matress.

Much better than parking at the airport or port if arriving the day before your cruise. Friendly staff, great rooms and a great value! We plan to cruise again out of this city and will be returning to this location again.

The hotel is conveniently located. It's close to the high tourist area sights yet absent of all the high level traffic. It's in walking distance to good restaurants. Very clean hotel with a great breakfast bar that includes practically anything you could want for breakfast, to include turkey sausage. Did I mention this great breakfast bar is free? The staff was really great! Couldn't ask for a better stay! I will definitely stay here again.

The rooms are VERY CLEAN. Staff are wanting to give you the best for your $$ We've stayed at the Best Western-Westbank in Harvey many nights. They can advise you places to see and directions, too. They also have a GREAT breakfast and NEW restaurant attached to the motel. Great people ALL the time.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for stating we are " The Best" place to stay in New Orleans... It is a very high compliment. I am pleased you feel our hotel gives you value for your money and that our staff provides excellent customer service. Our fresh hot breakfast is a great way to start your morning and has something to please everyone! We look forward to serving you again. Warm Regards, Stephanie Self

Hotel was nice. Great staff and the breakfast was tasty. There were plenty of businesses, restaurants, etc., within close proximity to the hotel and also easy access to the interstate just a few minutes away.

Lovely well-maintained facility with friendly, helpful staff. Room was clean and comfortable. Breakfast was delightful. Area had many convenient restaurants and shopping locations. We requested service of the refrigerator and help arrived in minutes to show us how to turn it on. It was in fine operating order.

Very nice hotel with a Great staff! I felt that it was clean. We stayed one night before our cruise. We did the deal where you stay and leave your car. The only reason I didn't give 5 stars is because I felt we should have been told when we booked that transfer from the cruise back to the hotel wasn't included.

The hotel was easy to find and a location away from the New Orleans Quarters area. When we first checked in the heater stopped working. Notified the front desk on our way out to dinner. It was fixed while we were at dinner. Very Quick maintenance. The room had plenty of space, beds comfortable, It is just about 15 minutes from the French quarters. Nice place t stay. The only thing we did not like was the fact that the rooms are off opened balconies. Going in and out of the room was cold due to the weather they were having. Take a jacket and hat. Breakfast was excellant and the service in the dinning area was also.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the very nice review of our hotel. I am pleased you found our rooms spacious clean and comfortable. While our goal is to have no issues for our guest when they check-in, I am pleased that our maintenance department was able to resolve yours quickly. The breakfast staff will be happy to hear your kind comments about their service. We hope to see you again soon! Warm Regards, Stephanie Self

My family stay at BestWestern in Harvey, La., was great it's like a resort, it beautiful. The staff are ALWAYS Professional and the rooms are ALWAYS clean. Housekeeping services are also great. It's a Great place to bring family.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I am so pleased that you found our hotel to be family friendly. Our fresh hot complimentary breakfast is the perfect way for your family to start the day. The beautiful courtyard area with our Olympic size pool and bubbling Jacuzzi is the perfect place for your family to unwind and have some fun! I will make sure to pass along your kind comments to the staff. We hope to see you again soon. Warm Regards, Stephanie

I am currently working a contract at a local hospital on the night shift, thus I need to sleep days. The hotel, as whole, has a quiet environment, but the reservation staff worked diligently to accommodate my day-sleeping needs. They reserved me a room away from the busier areas of the hotel and adjusted the housekeeping service time to minimize sleep disruptions. I did have one "bad" experience that was corrected immediately. My clothes did not get set out as they should have for laundering-given my timely drop-off. I needed them the next day for work, so the desk attendant gave me the necessary money to clean the clothes in the guest laundry. I have been a Best Western customer for a while, but their customer service has made me a lifetime customer. I will be returning!!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. We can't get a better compliment than one of our guest stating they will be a lifetime customer. I can assure you we will continue to do everything we can to "wow" you with our customer service. Warm Regards, Stephanie Self

Quaint old building with an enclosed open air courtyard that has a pool and hot tub. This property is extremely quiet since it boast all rooms have exterior door entry. An elevator at each end of the three story property helps. Free hot breakfast, home baked cookies, and free southern ice tea or lemonade. I did experience a leaky bathroom vanity.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I am pleased you enjoyed the free hot breakfast, home baked cookies, and free southern tea or lemonade. We like to welcome our guest with a little southern hospitality when they arrive! I apologize for the leaky bathroom vanity. Maintenance does their best to identify and fix those items before our guest do. However, sometimes they are not successful. We hope you come back to see us soon. Kind Regards, Stephanie Self GM

Excellent place to stay with plenty of restaurants around. The staff is always friendly and eager to please. I travel monthly and make my reservations 2-3 months out with no issues. I had to stay 2 nights last time due to weather delay on my flight and had no problem keeping my room.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a nice review of our hotel. I am pleased that you use us on a regular basis. It is the highest form of a compliment when a guest chooses to use us every time they have a need for lodging. I will pass your kind words on to our staff. We look forward to seeing you again! Kind Regards, Stephanie Self GM

Nice visit but the weather was frigid! It was nice to come in from the cold to a warm comfortable room. It was quiet with restaurants and shopping nearby. Not too far from downtown nor far off the interstate.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our hotel. It has been an unusually cold winter for us this year. I am pleased to hear that your room was warm and cozy. Our locations generally is convenient to restaurants, attractions and the French Quarter. We hope you come back to visit us soon. Kind Regards, Stephanie Self GM

Everything was wonderful from the friendly check in to receiving assistance to locate tea to enjoy during the cool evening. Modern and updated location inside and out. We will return during warmer weather.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. I am pleased that you noticed our recent renovations. We look forward to having you as our guest when the weather is warmer. Warm Regards, Stephanie Self GM

We were on the third floor and the elevator did not work. We have stayed at this hotel several times in the past as it is very close to family. Hotel is showing its age. For the price you can stay at one of the newer hotels down the street. Hotel staff was very friendly and helpful, but the hotel is in need of updating. Breakfast is absolutely terrible.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking time to review our hotel. Guest feedback is very important to us and helps to see where we are failing and where we are succeeding. I do apologize that one of our elevators was not working properly. We do have 2 elevators at the property. Unfortunately, circumstances out of our control, cause the elevator to not work correctly and we have to wait till a service tech is able to come out to fix it. Our hotel is currently under renovation. The hotel lobby has completely been remodeled this past year as well as the public spaces. We are currently working on guest rooms. We do our best to provide our guest with a fresh hot breakfast daily which includes fresh scrambled eggs, breakfast meat, grits, hash browns, cereal, pancakes, yogurt, cereal, pastries and fresh fruit. If you could give me some additional feedback on how we may improve our breakfast, I would appreciate it. We are always looking for ways to improve! Regards, Stephanie Self GM

The Best Western Plus Westbank In Harvey,La. is my "go to place" when I visit my Family in Gretna,La. The facility has a typical New Orleans courtyard feel. A nice size pool in the middle along with a separate hot tub. The hotel is super clean inside and out. The rooms are very comfortable and nicely decorated. The hotel staff is always friendly and helpful. I always take advantage of the wonderful breakfast provided. My grand kids love the pancake machine!!! The hotel is not that far from the New Orleans French Quarter. You might want to take the Ferry over to enjoy the sights and sounds of that historic area. I highly recommend this hotel!! Vehicle parking is free.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Wow! Thank you for the nice review of our hotel. We certainly love to be your "go to place". I will pass along your kind comments to the hotel staff. They work hard to provide our guest with exceptional service. I am glad to hear your grandkids love the pancake machine. It certainly is popular with our guest. We look forward to serving your lodging needs in the future. Regards, Stephanie Self GM

We love this hotel and have never had a bad experience or unfriendly staff. The rooms are clean, the courtyard is beautiful! It feels more like a resort then a hotel! It rocks! The courtyard bar is a great place to have a drink and not have to worry about driving. It was done up beautifully in the inside for Christmas. And Roxie the bar tender is the best!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for making us your "1st choice" when staying in our area. It is the highest form of a compliment. Thank you for the kind words about our decorations. We try to make it feel very special for our guest that are away from home. The staff and management look forward to you staying with us in the future. Kind Regards, Stephanie Self GM

This is a wonderful place to stay the night before you cruise. Enjoy the evening, get a good nights sleep, and then enjoy the complimentary full hot breakfast. Get your luggage and enjoy the short ride to the port.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. The park and cruise package is popular amongst our guest. It is the perfect way to gear up for your big vacation.. a good nights sleep on our pillowtop mattresses, a drink at the bar, and of course a hearty breakfast to start your day. We hope you come visit us again if you cruise out of New Orleans! Kind Regards, Stephanie Self GM

Great place to stay. Clean room. Great location. Great staff they were very helpful. Great Breakfast good things offered to eat. Great check-in people. Very Helpful of place to eat around the hotel and how to get to them.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the all of the compliments you gave our hotel! The staff works hard to provide our guest with superior customer service and a clean room with all of the amenities our guest need and want. I will make sure to pass along your kind words to the staff. Warm Regards, Stephanie Self GM

I have nothing bad to say about the hotel are the staff.Everything be so perfect to me i love this hotel i recommend anyone to stay there.I love Brandi and Kimberly they are so nice and very respectful.And i love the housekeeping staff and the maintenance staff.And i forgot about the breakfast area they are very nice to the be so good and fresh.But other then that the room's are very clean never have a problem.I just love you guy's i will be back in two weeks.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
We love you too! Thank you for the kind words about our hotel. It is guest like yourself that inspire us to give the best customer service we can whether its the welcome at check in or the cleanliness of your room. And as always, we love to send each guest off with a full belly of our delicious fresh hot breakfast. We can't wait for you to return as our guest-- See you soon! Kind Regards, Stephanie Self GM

This was a free night and I felt like I wasted 'free'. The rooms were outdated...why does it say they've been renovated? Maybe 25 years ago they were renovated...partially. Noisy, uncomfortable. I expected updated, comfortable rooms. I moved to the Hampton Inn about a mile away and have stayed in it now for over a week and it's excellent and close to the same cost. The staff was friendly and helpful....

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
I apologize that you feel you wasted your free Best Western Rewards night at our hotel. We currently have been under renovation, starting in the public areas and continuing into the guest rooms. Regretfully, we have not completed all of the guest rooms but are diligently working on them. I can assure you our rooms are updated every few years. The pictures on our website accurately reflect what our rooms currently look like. We never try to mislead our guest. Warm Regards, Stephanie Self GM

Where do I begin? I was a trip leader for a conference in the area. We had 18 rooms reserved at this hotel. Barry in group sales was phenomenal to work with. We were given a great rate for our stay. They were very organized and check in was a breeze. They took great care of our group by having breakfast ready for us in the mornings and we even had a meal catered in one night for dinner through them. Breakfast was phenomenal every morning with many hot options, cold options, etc. (As good as I've seen at any hotel). The rooms were clean and well appointed with great A/C, tv's, fridges, and microwaves. Couldn't ask for any better. The location is fanatic. Only about 6 miles to the heart of New Orleans. For the price, free breakfast, free parking, free WiFi, and awesome amenities, I don't know why more people don't stay here. A true gem. The restaurant in the front of the hotel is modern, clean, and super nice too. The manager called me personally on my cell phone to ensure our satisfaction. I have stayed with groups all over the United States including 5 start hotels and I would take this Best Western right with any of them. Kudos to everyone!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Wow! Thank you for writing such a complimentary review of our hotel. Our entire staff from breakfast attendants, housekeeping, front desk and sales (Barry) strive to offer every guest with superior customer service. I am very pleased to read that we succeeded with your group. Our hotel has always offered our guest great amenities at a reasonable price. We hope you come back to see us if you have another group coming to our area, we would love the opportunity to serve you again. Warm Regards, Stephanie Self GM

Nice place to stay, good value for the buck. Very nice courtyard around the pool/bar area. Courtyard trees are decorated with lights which is a nice touch. Convenient to many areas of interest. Just a short Uber ride to the French Quarter.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to review our hotel. I am please you felt you received good value for the price you paid. Our pool and courtyard area is always a popular amenity with our guest. I am also happy to read that you felt our location was convenient to many areas of interest including the French Quarter. Warm Regards, Stephanie Self GM

This was a great time to spend with family and friends. My son got married that weekend and we had family flying from all over the country. We had over 100 family and friends at the hotel. We enjoyed the hotel and we enjoyed cajun food. What a trip, can't wait to go again.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
I am very happy to hear that so many of your family and friends flew into our city an stayed at our hotel for your son's wedding. Further, I am very pleased to hear how much everyone enjoyed their stay with us. Our hotel is the perfect place for family and friends to gather--our courtyard provides the perfect relaxing setting for everyone to meet and catch up. We hope you see you again soon! Kind Regards, Stephanie Self GM

We would stay here again. The room was very clean & the bed comfortable. The rooms face inward to a private & beautiful courtyard. The pool and lomge closes at 10 pm ensuring a peaceful nigjts sleep The staff was friendly & helpful.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
The best compliment we can receive is when a guest states they would stay with us again. That means we are doing our job right. I am pleased you found our hotel clean and comfortable. The courtyard area is always a favorite amenity for our guest. The staff strives to provide every guest with friendly and helpful service- thank you for noticing. We hope you come back to visit soon! Warm Regards, Stephanie Self GM

The employee at check in had the appearance of just rolling out of bed and coming to work, however he was helpful. The hotel itself needs an decor update. All things seemed to be clean, just outdated. I felt as though I were at a hotel in the 1990's.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our hotel. I am pleased to let you know that we are in the process of renovating our hotel. The lobby and public areas have recently been updated to reflect a more modern feel. We are currently working on the guest rooms. Our guest feedback is very important to us and we count on it to make us better. Kind Regards, Stephanie Self GM

I choose this hotel because of location, staff friendliness, parking and restaurants nearby. I like how the facility is kept up. I would recommend this as a place to stay without any reservations as to quality of stay

The hotel is about 15 minutes from the district. Your average no frills hotel, continental breakfast. Clean bathrooms and rooms, the rooms are dated but a good value if traveling without the fuss. The staff is friendly and accommodating to the needs of guests.

The property is laid out in an unusual way. It's partly outdoors and partly indoors. I wasn't sure if I was going to like this place upon driving up to it since it really doesn't have an attractive entry way. The property is older. The rooms could be brighter. But here's the breakout . . . the rooms were clean (no dust around the furniture) and the front desk service was exceptional. Breakfast was also very nice. There are other newer hotel properties in the area that have nicer facilities but this place worked fine, thanks again to the great service. Not recommended to stay if visiting the Quarter since the distance is a bit long. Other places are closer to downtown if that is your interest.

We did a group trip for a sports event. Stephanie made the group booking of 10 rooms extremely easy. Very sweet lady and accommodating. Checking in process was very smooth, thanks to Brandi. Very courteous and genuine. Assisted our group with whatever we needed. Brian made it very easy for our group, because we had anight flight back home, he happily stored the entire teams luggage so we could see the sights of New Orleans with peace of mind. Thank you all.

Overall i was slightly satisfied, only because of the check in staff and employees at the cafeteria were amazing. The housekeeping in general lacked in that area and were slow and not so friendly. I would ask for towels or if the room could be tidied up and i would receive and answer of "later," and later seemed to never come. As for the front desk, they were amazing. I would ask where to eat and what to do in New Orleans, and she was very helpful with a map and her suggestions of certain foods to eat. The cafeteria staff were amazing and food was great. I felt like they knew me because my routine was the same when I was on the go, and always had my apples ready for me. Overall it was decent, because houskeeping needs upgrade.

Really enjoyed our stay there from the moment of checking in the staff were very friendly and helpful. The lady at the lobby bar was very helpful and bent over backwards to make our stay wonderful. Rooms were beautiful and very clean. Would stay there again anytime.

Loved staying here-- so New Orleans! Wonderful public areas, 40-inch HDTV, nice pool and courtyard-- and bar. Plenty of stores and restaurants nearby; not far from anything if you have a car. They are very supportive of our active service military. I always enjoy talking to our yoking servicemen and women.

The Best Western Harvey lived up to it's reviews! The room was clean and better than expected. The pool, fountain and courtyard area are beautiful and gave the feel of being in the French Quarter. Very quiet and peaceful...used never know you're located on the corner of two busy streets on the West bank of New Orleans! The breakfast staff were very accommodating and there was a full breakfast menu to chose from. Thanks for making our stay so pleasant.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
"Great Experience"... two words we love to read when our guest leave reviews. We are very pleased that we lived up to our reviews and even surpassed your expectations. I will make sure to pass along your kind comments to our breakfast staff. We hope you will come visit us again in the future! Warm Regards, Stephanie Self GM

Best Western Harvey offers a great stay at a great price. Hotel staff is always very friendly. The Breakfast and breakfast staff are excellent. There are plenty of restaurant, pharmacy, and general store options close by.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our hotel. I am pleased you felt we offered a great product at an affordable price. The staff works hard to provide each of our guest an excellent experience. I will certainly make sure to pass along your kind comments to our breakfast staff. We look forward to serving your lodging needs in the future. Kind Regards, Stephanie Self GM

Very nice stay. Hotel was a little farther to the cruise port than I though but was ok for us. The shuttle to the port is just a taxi they call and pay for. It's nothing special! We took Uber back to the hotel after the cruise. The pool was nice and the breakfast was very good.

All was good. Nothing really to say about our stay. We only stood for one night. The hotel was conveniently located for you us. Price was reasonable and affordable. I know now not to go through a third party to book a room.

Our stay was very restful and pleasant--from check-in to check out--especially the comfortable bed and the hot complimentary breakfast. The breakfast attendant was most cordial and welcoming to us. She really made us feel at home.

My stay at Best Western Hotel in Harvey, Louisiana was a very pleasant experience. The entire staff was friendly and helpful. The rooms were large, clean and accommodating. A full breakfast was included with the price. Other amenities included wi-fi, cable television, and a fitness center. The breakfast was delicious.

Very nice hotel for work or vacation. Free and easy parking. Easy to get around the city of New Orleans if you want to venture in. All staff members were great. The rooms and lounge areas were always well kept.

For my stay in Harvey, La it was just 8 minutes to where I was working and maybe 3-5 minutes to any major restaurant that interested me. It was kept clean with a courtyard pool, hot tub, & small bar that I wish I would have had time for.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for your kind review of our hotel. We are pleased you found our hotel to be convenient to good restaurants and your work. Thank you for noticing how hard our staff works to keep the hotel clean. We hope you will visit us again in the future and enjoy our beautiful courtyard and bar. Warm Regards, Stephanie Self

Will definitely be back to visit the Best Western Plus Westbank! This hotel pays attention to detail. Were greeted with fresh baked Spunkmeyer cookies, had a room right off of the beautiful courtyard and enjoyed the pool and jacuzzi - room had fantastic bed mattresses, nice decor, a microwave, fridge, Keurig - and ended it with a delicious breakfast buffet!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write such a nice review of our hotel. I am happy that you noticed we pay very close attention to detail. It is what makes our hotel stand out from the rest. I am pleased that you found our rooms nicely decorated with amenities our guest want. We look forward to having you stay as our guest in the future. Warm Regards, Stephanie Self

great place to reside for a couple of days. I was very comfortable during my stay. the entire staff was very professional. the complimentary breakfast was awesome as well. i'll be sure to stay at it again in the future... thanx

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
The highest compliment we receive is when our guest tell us they will return! We are very pleased that you enjoyed your stay, service and delicious hot breakfast. Our staff will look forward to your next stay with us. Kind Regards, Stephanie Self

We stayed at this hotel for one night prior to our cruise out of New Orleans. We were nicely surprised by the size and cleanliness of our room, and the AC worked really well! The staff was awesome, both at the front desk and in the dining area! The hotel has a beautiful courtyard that is not visible until you walk to your room. The courtyard has a large swimming pool and a very nice, covered hot tub. We were not prepared for this at all, so we went down to the street and bought bathing suits to enjoy the pool and hot tub. We would definitely recommend this hotel!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write such a nice review of our hotel. We love to receive positive feedback on our employees as they work hard to provide our guest with exceptional customer service. I am pleased you enjoyed one of our most popular amenities-- the beautiful courtyard! We hope you enjoyed your cruise and we appreciate you recommending our hotel. Kind Regards, Stephanie Self

The party room was perfect for the baby shower. Mr Barry and Staff's professionalism assured me that my event would without a doubt exceed my expectations. Everything i needed, the setups for food and guest tables were available upon my request. The party guests were really impressed with the whole environment.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
"Satisfaction is a guarantee".... compliments do not get much better than that! We are very happy that your event was successful and you and your guest enjoyed our beautiful event space. I will pass along your kind comments to our staff. Warm Regards, Stephanie Self

The staff was very professional!! Every question I had they were able to answer right away. The patio was amazing ecspecially at night!!! Room was very clean, and was cool when we entered. Again I can't say enough about the staff!!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Wow! Thank you for the high compliments on our staff. They work hard to give each guest an exceptional service experience. I am also pleased that you found our rooms clean and comfortable. Our beautiful courtyard is always a guest favorite. We hope you come to see us again. Kind Regards, Stephanie Self

I highly recommend this hotel to everyone , very good breakfast, have everything u need , the staff are very nice and professional, have a very nice swimming pool and a nice jacuzzi, the are very clean and updated

I have stay here before. It doesn't embarrass nor exceed...just okay. It should be noted that the renovation of the lobby as well as breakfast deserves mentioning. For the sake of location and convenience to downtown New Orleans and places of interest nearby...you will be ok.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to review our hotel. I am pleased you noticed and like the new renovations done in our lobby. Please come be our guest again if you are in the area. We would love the opportunity to serve your lodging needs! Warm Regards, Stephanie Self

everything was great I only had to get this room because of a issue with family. the hotel took car of my sister when she checked in before me with no problem. The family really enjoyed the stay so it was great for me.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
I am very happy to read that our hotel to care of your family and that they enjoyed their stay with us. It is our goal to make each and every guest feel that they are part of our "extended family". We look forward to you being our guest in the future. Kind Regards, Stephanie Self

The Good: Room is clean and quiet at night. Courtyard is beautiful. Desk person on days is nice and welcoming. Pool and hot tubs look great! It is close to stores (There's a CVS right next door) and restaurants. Doors do open to outside, but it is within the courtyard, so not like it's public. The Not-so-good: Construction going on. On site seafood restaurant appears to be closed. Non-smoking rooms, so people stand on the balcony across from their rooms and smoke instead of going out to the smoking area. The Bad: Expect to possibly have to walk through a cloud of smoke to get to front entrance. Smoking section right outside of front doors.

peaceful & Plesent. Clean, and fresh smelling. clean sink & shower area as well. Breakfast was the best in NOLA. Bar was nice too :) Very good cable tv selection too. Very hot water in shower as well, always a plus.... :)

Nice hotel, rooms are comfortable. Older type not high end decor in the rooms. The pool/ jacuzzi area is nice. If you have kids it'll save you on things to do by taking down to the pool here. There is also a bar in the pool area. The attendant is very nice and keeps the breakfast area clean and filled. I'm asking that for this amenity it's worth tipping her. The hotel was a good location as my daughter was leaving for the US Air Force and it accommodates that.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review of our hotel. The pool and Jacuzzi area is one of our most loved amenities. I am happy you enjoyed the area. I will pass along your kind comments to the breakfast attendants. They work hard every morning to make sure each guest starts their day with a hot fresh breakfast selection. We appreciate your business and look forward to having you as our guest in the near future. Warm Regards, Stephanie Self

I really enjoyed my stay here. The room was clean and everything was nice and quiet. Lots of stores are nearby so there's no need to go far to get anything you need. A wendys and burger king are within walking distance.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
I love to read when our guest enjoy their stay with us. It is a very high compliment and what we strive to achieve with each guest experience. Thank you for mentioning that we are close to several fast food restaurants and stores. We hope that you will come stay with us the next time you are in our area. Kind Regards, Stephanie Self

Hotel is nice rooms are clean! Pissed me off when I got there! I booked through booking.com and I know generally how to check in. The young man at the front desk kept trying to tell me they didn't have a reservation for me! I kept trying to explain it to him that booking's reservation numbers don't work and I was already charged! He wasn't listening to a word I was saying had a know it all attitude! With my patience running thin and being 8 months pregnant fresh off a 7 hour drive I told him to get his manager. She found it in less than 2 minutes! Long story short if he would have done what told him to do in the first place I wouldn't wasted 15 minutes arguing. Anyway the hotel rooms are clean and it does come with a hot breakfast! They get 3 stars because he pissed me off that bad!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for letting me know about your experience. I apologize for the delay in finding your reservation. We will implement better training in order to prevent this from happening again. I am happy to see that you enjoyed our breakfast and found the hotel nice and clean. Kind Regards, Stephanie Self GM

Great hotel for price, close to everything, plenty of places around to eat, located in a good neighborhood. Don't expect a 5 star hotel, but it is clean and has everything you need, friendly staff will welcome you to a nice hot breakfast with everything from fresh juices, egg, sausage, grit, waffle, pancakes, yogurt etc..

I had water leaking from my bathroom ceiling in huge quantities from the floor above. The hotel staff said they could do nothing about it, and asked the people in the room above to not shower. This hotel is literally falling apart! Other guests dirty bathwater is falling down on your head! No apology or attempt to rectify the situation. The staff was incompetent and unprofessional. Next day we got moved to another room that smelled strongly of mold. No surprise given the hotel's structural problems. Poor breakfast - lots of items were out. Poorly working A/C did not cool properly.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking time to write a review of our hotel. I am very disappointed we did not give you the exceptional service we strive to give every guest. I understand your frustration with your experience. However, there are some circumstances beyond our control- such as a guest over flowing their bath tub above you. I do agree, we should have offered to move you sooner than we did. I will work with the front desk on ways we can improve our customer service skills. I can assure you, our hotel does not have structural problems. We do our best to offer every guest a fresh hot breakfast every morning which includes fresh scrambled eggs, grits, potatoes, biscuits, sausage, ham, yogurt, pancakes, fresh fruit, cereal, muffins, toast, oatmeal coffee, and juice. Because we do cook all of our hot breakfast items so they are fresh, there may be a few minutes we are out while they are being prepared. Please feel free to contact me at any time if you would like to discuss your stay further. We would appreciate the opportunity to serve you again as our customer. Sincerely, Stephanie Self GM

Tucked away on the west bank this BW is worth the travel time to stay at to get away from the insanity of New Orleans when visiting. Our room was clean and newly renovated. The whole hotel is mid-renovation and is already charming. Outside pool is in a beautiful courtyard area. Employees were friendly and gave great advice for dinner options. Definitely will go back!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write such a lovely review of our hotel. We feel like we are a "Hidden Gem" just outside the hustle and bustle of the city. Our courtyard is always popular with the guest and I am pleased you enjoyed it. I will make sure to pass along your kind words to our employees. We hope you come back soon to see the finished renovations. Kind Regards, Stephanie Self GM

I stay there every 28 days and the service, rooms and restaurant is always fantastic. The pool, weight room and hot tub are maintained very well for anyone who cares to use them. The lounge is close by and the people I've met there are very friendly. Everything is there, you don't really need to go anywhere else.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
A repeat customer is the biggest compliment a hotel can receive! Thank you for the nice review of our hotel. I am so pleased that you notice how important it is to us that we maintain amenities such as the hot tub, pool and weight room in order for out guest to get the most out of them. We appreciate that you choose to stay with us and will do our best to always provide the best product and service we can. Warm Regards, Stephanie Self

Great relaxing atmosphere. About 20 minutes from downtown. Safe neighborhood . Staff very friendly!! Loved it here!! Would definitely stay here again, joined rewards program great promotions. Loved it .

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
We love to hear our guest say "they loved it here!". Thank you for taking the time to write a nice review of the hotel. I am happy to see that you joined our rewards program! It definitely has many perks. We look forward to seeing you again soon. Stephanie Self GM

Have stayed here many times and will do so again in the future. The location is convenient and it provides a nice place to just hang out after a day at work. It would be nicer if the restaurant were open but I'm sure one will open in there in the near future.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
A repeat customer is one of the highest forms of flattery... We know you have many choices and are honored that you continue to choose us. I can assure you we are working on getting another outstanding restaurant next door to us. We look forward to having you as our guest again soon. Kind Regards, Stephanie Self GM

Stayed there because of electrical problem from tropical storm cindy. The place was very clean an the beds very comfortable, would recommend this hotel to anyone in the new orleans area who doesn't want to stay in the city. It is on the westbank of new orleans. the courtyard in the middle of the hotel was beautiful the pool was very nice with a sm bar there also

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
I am sorry to hear that you had some electrical issues due to Tropical Storm Cindy, but I am pleased you chose to stay with us. Many guest do not realize all that we have to offer until they stay with us. The beautiful courtyard with the refreshing pool and quaint bar are always a favorite. Thank you for recommending our hotel, we know that word of mouth is the best form of advertising. Warm Regards, Stephanie Self GM

Very nice set up. The way the rooms are set up and the pool and hot tube are actually inside make it more private. You really have to experience it for yourself! This isn't at all what we expected. This was one of the nicest places we have ever stayed and the staff was great to.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Wow! "The nicest place you have stayed at..." is a very nice compliment. We are very pleased that you loved our hotel and the unique set up. I will be sure to pass along your kind comments to the staff. Our pool and courtyard are always a favorite! If you come back to our area, we would love to have you as our guest again. Kind Regards, Stephanie Self GM

The hotel staff friendly and charming. Beds where soft and loved that they had a Keurig coffee maker in room with coffee .. the hotel pool area amazing with plan trees and a bar breakfast was a feast for a king or queen. I did not try new Resturant. But other guest raved over the menu selection ...

My boyfriend and I flew into New Orleans to combine a trip to see my best friend get married with some vacation time. We stayed here in order to stay out of the hustle and bustle of the city but still be close. I am a big review reader, and this hotel had so many good reviews I felt comfortable booking it. After traveling for several hours, I was so excited to be at the hotel. We arrived and quite honestly, I feel like I should have known something was up from the beginning. The interior of this hotel is NOTHING like the pictures you see on Hotels.com- so if you're expecting that like I was, please be aware. The decor in the lobby is tacky and bizarre. The parking lot feels sketchy (I get that it's the outskirts of New Orleans, but there could be more lighting) and the elevators are filthy and barely work at all. The worst part- we walked into the room and I instantly got a headache. There is a HORRIBLE MILDEW/ MOLD ODOR that permeates these rooms. It literally smells like there is mold in the walls. I complained, and the front desk moved us to another room that smelled exactly the same. It was awful. At 2AM after hours of stressful travel, I ended up calling Best Western customer service to see if they would let me out of the reservation since I was clearly not happy. But because I had booked through a third party site, Best Western refused to let me cancel and advised me that they could move my reservation to a different BW- but still pay full price for BOTH hotels. Of course, I refused and called Hotels.com who I had booked through. Hotels.com spoke with the property manager at Best Western THREE times to vouch for me and see if he would allow us to cancel the reservation and issue a refund. He refused each time and advised we could just keep switching rooms. (Not what I want to do in the middle of the night after I've already had two bad rooms) I was on the phone with hotels.com for almost an hour going back and forth with them and Best Western before finally giving up. Hotels.com issued me a voucher for my troubles, (which was nice and is the only reason I'm still going to use them) but it was not enough to cover the loss and certainly not enough to cover the cost of a new hotel on top. Regardless, we took the loss and ended up booking a new reservation at a Hampton Inn that was wonderful. I WILL NEVER USE BEST WESTERN AGAIN AFTER THIS EXPERIENCE! I have used BW previously and had "meh" experiences but this was horrendous. I can say, the room itself seemed cleanish, but the location is not spectacular (you will fight traffic) and I did not have a good experience with the staff that night. (The lady that helped us check out the next morning was extremely nice and very apologetic but at that point I was over it) Basically- If you can stand the awful smell and are not prepared to expect even a decent stay, you should be fine.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review about our hotel. I am disappointed that we failed to provide you a superior customer experience. We did just recently renovate our hotel lobby which we have received very good feedback on. That is the only picture that may not be accurate on Hotels.com. We do plan on posting new pictures as soon as it is complete. All of the other pictures of our hotel are exactly what you see when you stay with us. I apologize that you felt the rooms had an odor. Our goal is to always provide a clean room with a fresh clean smell. Our hotel parking lot is well lit and is monitored nightly by hotel security. Once again, our goal is for our guest to feel secure and safe while they stay with us. I understand your frustration by not being able to check out and get a full refund. However, our staff is always trained to offer alternatives to achieve guest satisfaction. It appears we were not able to do so with you as our guest and we apologize. We would love for you to give us another try if you come to our area again. I can assure you we would do everything we could to offer you an exceptional guest experience. Kind Regards, Stephanie Self GM

Kind of a mixed bag, but we would stay here again. Room was pretty comfortable, we enjoyed the pool, the jacuzzi, the free parking, and the staff was very helpful. A few hiccups- problem with the laundry so towels were delayed and it was full of teenagers. Nice kids, but we had to change rooms as they made a ruckus in the mini gym next door. Again, the staff was very accommodating. Don't love the layout that much, looks like one of the apartments I lived in back in college. Pretty much on a par with the Holiday Inn Express across the street, sort of a flip of the coin for us next time to the NOLA area.

Very clean hotel. Beautiful and well maintained courtyard with pool and jacuzzi. Rooms and bathrooms refurbished and clean. I didn't smell any smoke residue. Used the Park and Cruise. Great value. Breakfast included. They provided a taxi to the port. Return was at our expense, our responsibility. ($20.)

We will always stay at this hotel anytime we visit New Orleans. The location and staff are wonderful and less than 20 minutes from Bourbon St. This hotel has many amenities on site or in walking distance. I love the upgrades and remodeling!!

Save your money and stay here when visiting New Orleans. Free parking and a delicious free buffet breakfast. Eggs sausage biscuits pancakes potatoes grits fruit and yogurt daily with extremely helpful and gracious hostesses. The courtyard is surrounded by the hotel but open to the air which gives it a wonderful feel. The kids loved going to the pool every night. Helpful staff was a bonus. The rooms were clean and there is a Keurig in the room as a bonus.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Wow! Thank you for taking the time to write such a nice review of our hotel. I am very pleased that you enjoyed our fresh hot breakfast buffet and beautiful pool and courtyard. Please come back to see us in the future. We would love to have you as our guest again. Warm Regards, Stephanie

SUPER NICE HOTEL away from the noise and hassle of downtown New Orleans. In 10 or 15 minutes you can be on Bourbon Street or anywhere else in downtown New Orleans. AWESOME pool area right in the center of the hotel with a nice little bar out there too. The food at the attached restaurant is great as well! Very clean and SAFE place to stay while in New Orleans. HIGHLY RECOMMEND!!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for writing a nice review of our hotel. We strive to provide a clean, comfortable, and safe hotel experience. It is rewarding when our guest acknowledge that we have done that. The beautiful courtyard area is always a favorite of our guest. Please come back to visit soon! Kind Regards, Stephanie Self GM

Staff were most helpful I have seen at hotel. It was beautiful outside and room were clean. Close to lots of eating places in the area . Could have used a few more plug ins more accessible but this is only thing can say was not real good. Breakfast was great and did not try restaurant next door but looked really nice

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for acknowledging our staff. Everyone at our hotel strives to provide the best customer experience. I will take your recommendation about adding more plugs in the guest rooms. Please come back to stay with us if you find your way back to our area. We would love to see you again. Warm Regards, Stephanie Self

This hotel is an excellent and very safe place to stay while in New Orleans. A very short 10 to 15 minute ride from the hotel to downtown New Orleans. This hotel has an AWESOME pool area in the center area with a nice little bar in the middle too. Also there is a really nice restaurant attached too. Overall it is a great place to stay and I highly recommend it!!

After checking out, when my husband and I were an hour down the road, I realized I had left my iPad in the room. I called the desk right away and the girl working the desk sent the girl who works the breakfast buffet to get it. She mailed it to my home for me that same day.

Our room was close to the lobby, the rooms were well kept. We loved the room. Their is a restaurant on site excellent food. Several fast foods walking distance and a CVS right next door. Lots of gated parking available. Several banks within walking distance.

Great toon. Nice court yard. Good service. Good a/c Great staff. Felt safe restaurants close by walking distance. Easy to find Nice pool area. Rooms were clean. Comfortable beds nice pillows Uber pick up

Everything at this hotel was very clean, and the staff was exceptionally friendly and helpful. Our kids thoroughly enjoyed the pool and hot tub here! Breakfast was good with plenty of options for everyone. Our air conditioner worked all night to keep our room cool, but we were comfortable! This was an easy place for our family to stay and enjoy in New Orleans.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a very nice review of our hotel. We are happy to hear that your kids enjoyed our beautiful pool and Jacuzzi! I am always pleased when our guest write about the friendly and helpful service they received. We offer many options on our breakfast to ensure everyone has something they like. Please come back and visit us if you are ever in our area again. We would love to have you as our guest! Warm Regards, Stephanie Self GM

We needed a hotel the night before our cruise and we drove ourselves here. We usually stay in the French Quarter but our hotel and others were requiring mulitple night stays. I did a search and came across the Best Western. I liked the looks of the courtyard and the reviews were decent. We checked in a little early and was given a room in the back of the hotel. Our room, a little disappointing, did not overlook the courtyard like the majority of the rooms did. We were heading to a casino but if we were going to be in the room longer I would have asked for a room looking on to the pool and courtyard. The room was a little small for 3 of us, creative use to fit in 3 suitcases. The room had a fridge and microwave. The room and bath were clean with the sink separate from toilet and shower. Room was quiet and the beds were comfortable. The courtyard was very nice and peaceful. Breakfast room was very busy and included eggs, ham and potatoes along with other food items. The price was decent for a pre-cruise hotel stay. There was a lot of traffic on a Saturday afternoon getting to the hotel but light traffic on Sunday morning and very easy route to cruise terminal. There were a lot of stores and food options close by. I would consider this hotel again before a cruise.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
First, I hope you enjoyed your cruise! Thank you for taking the time to write a thorough review of our hotel. I am happy to see that you enjoyed relaxing in our beautiful courtyard and enjoyed our tasty hot breakfast in the morning. Also, I am glad you mentioned that we have several stores and restaurants close by and that we are only a short drive to the cruise terminal. If you come back to stay with us before another cruise, we will make sure you have a room overlooking the courtyard. Just mention it to us at the time you make your reservation. Warm Regards, Stephanie Self GM

Hotel was awesome had a bad service at the restaurant. Food was awesome just took to long for drinks to be sent to the table. My daughters food ordered prior to ours was never delivered until after the bill. First time this happened hope it was just a bad service night.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
I am sorry to hear about the service you encountered at the restaurant next door. I did pass along your comments to them in hopes they will learn from the experience and become better. However, I am pleased to read that you enjoyed your stay at the hotel. We hope to see you again soon. Kind Regards, Stephanie Self GM

Was going to a convention but waited too late to get a room and this hotel popped up. Only about 10 minutes from the convention ctr. The hotel is outstanding. Rooms are excellent, and even had a Keurig coffee maker, too cool. The breakfast buffet, was the best free breakfast I've ever had. They have a good restaurant in the hotel, I'm not a big seafood fella but I am addicted to red beans and rice and cat fish and it was very good. The only down side is they charge you for your room as soon as you make the reservation, seamed kind of tacky, but hey it was a very good place and I will stay there again.

Excellent room looks just like pics. Very nice and clean. Rooms well stocked. Beds are comfortable and clean. Pool was a little cold but nice and hot tub very nice. We would definitely stay here again!

We are senior citizens who took my 93-year-old father to visit the World War 2 Museum. We had scheduled the trip two other times, but had to cancel because of his health issues. Nancy at the front desk was always friendly and kind about our multiple bookings and cancellations. She kept our information in their system, and when we finally got to make the trip, we received the rates they gave us two years ago! She told us that while we were there, no one would ever tell us no on any request. Everything was awesome! My husband and I have traveled a lot, and I can truly say that this was the nicest and friendliest hotel we have ever stayed in! We loved Roxanne in the Courtyard Bar. She loves her job and made our evenings so much fun! The girls at the breakfast were so accommodating and sweet. If you go to the restaurant next door, be sure to ask for Charles....Best waiter ever! My husband and I plan to go back sometime, just to stay there again! Thank you for a wonderful five days!

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
We are so happy that you were finally able to make the trip to New Orleans to bring your father to the World War II Museum. It was certainly a honor to have him stay with us. I hope he enjoyed the Museum. I will make sure to pass your kind words to Nancy. Further, we are very pleased that you found our staff kind, and loved the amenities of the hotel. We look forward to having you stay with us again. Kind Regards, Stephanie Self GM

The front desk person was rude, unprofessional and very argumentative. I booked 2 rooms for 8 adults with 3 vehicles. She told me that I couldn't leave the 3rd vehicle without paying another $50. She insisted that we take the taxi service she called to travel to the port and not the transportation tat we had previously arranged ourselves. She even screamed at one family member.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
First, I would like to apologize for the unpleasant experience you had while a guest at our hotel. It is our goal to make sure each and every customer receives the best customer service we can provide. Our hotel does offer a park and cruise package which allows you to leave 1 vehicle parked at the hotel for the duration of your cruise as well as transportation to the cruise terminal. The hotel does charge a parking fee for any additional vehicles that will be parked at our hotel that are not included in the park and cruise rate plan. It appears that the details of the rate was not adequately explained. I hope you will give us another chance if you find yourself in our area again. Sincerely, Stephanie Self GM

This Best Western Plus hotel in Harvey, Louisiana was very nice. The courtyard was relaxing and beautiful. The bird feeders were a nice touch as I enjoyed watching the birds eat. I can guarantee we will stay again before our next Carnival cruise.

stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for the nice review. It is always rewarding to read when our guest had a great experience at our hotel. I am happy that you were able to enjoy our beautiful courtyard. We will look forward to having you as our guest in the future! Warm Regards, Stephanie Self GM

My stay at the Best Western Plus Westbank was awesome. The rooms were large and clean. The staff really made us feel comfortable and on the day we were schedule to leave there were bad thunderstorms warnings posted in the area. We asked the front desk if we could have a late check out and they did not hesitate to say yes. That one hour may not have seem like much to some but to us it meant a lot to be able to wait for the storms to leave the area before departing the hotel. This gesture was definitely appreciated.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write a nice review of our hotel. I am pleased that you found our rooms large and clean. Further, it is rewarding to read that our staff made you feel comfortable. We want all of our guests to feel like family. Please come back to see us if you have the chance to come back to our city. Warm Regards, Stephanie Self GM

I travel for a living and this has to be one of the best places I've stayed in. I would recommend this place to anyone. I especially enjoyed the pool and bar area for doing evening work. And the bar tender was a blast. I was concerned about noise do to being in New Orleans but was really nice and would recommend to any traveler going to the big easy.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Wow! What a compliment! We truly appreciate that you consider us one of the best places you have stayed. Our staff works hard to provide excellent customer service and a clean, quality product. The bar and pool area are a favorite of our guests and I am pleased you enjoyed it. Please come back to visit if you find your way back to our area. Kind Regards, Stephanie Self GM

Room was nice clean, spacious. Pool area was beautiful an well arranged. Breakfast was very good but poorly designed layout as part of the drinks and foods were in one room and the rest in another. Kids were very loud late into the evening at pool but that was no fault of the hotel. We really could have used a map and/or more info on places to go and see in area We asked twice for info but didn't get a lot.

Nice place for the price. They are in a good place for work are just a stay. Lots of places to eat around there. The restaurant in the hotel is good but a little prices for me. The rooms are clean and the internet is good.

All the rooms in a hotel has really bad odor as if they were not been used since long. There were two breakfast person, even though both were zero in customer service. They stops refilling breakfast half an hour before the breakfast hour ends.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review our hotel. We take our customer's opinion of their stay very serious. I apologize we did not meet your expectations. I have spoken to the breakfast attendants on how they can provide better customer service. We offer a wide variety of items to our guest for breakfast. These items range from eggs, breakfast meats, grits, potatoes, biscuits, oatmeal, pancakes, yogurt, cereal, pastries and fresh fruit. Unfortunately, we may run out of 1 item however, we always make sure there is plenty of other items for our guest to enjoy. We hope you will give us another try so we may show you the service our hotel strives to give each and every customer. Sincerely, Stephanie Self GM

Brian at the front desk was great always making sure we were being taken care of. The rooms were clean and beds comfortable pretty good value for the price. About a 15 min Uber ride down to the French Quarter round trip around $30. Saved over $500 not staying downtown area.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for the nice review of our hotel. I will make sure to pass along your compliments to Brian. Everyday we strive to provide superior customer service along with a great product at a good value. It is rewarding when our guest acknowledge exactly that. Please come back as our guest if you are in our area again. Warm Regards, Stephanie Self GM

Very helpful staff know a lot about New Orleans..clean. good breakfast easy in and out.great pool and court yard. I stay at a lot and this one is very nice. Breakfast is good pool nice pool bar is cool

I was pleased with every part of the Hotel from the staff to the room all staff was nice and eager to help if I travel there in the future I will definitely stay there. It was close to the area that I meddled to be in for my Aunts Funeral

We stayed at the Best Western Plus Westbank Hotel located at 1700 Lapalco Blvd in Harvey, LA. It was a wonderful stay. Front dest employee Renee started the stay off in such a positive manner. She has personality plus and gives the best customer service. The Hotel was conveniently located in the West Bank and appeared to have been completely remodeled in the Front Desk Area. Our king room opened to the interior of the hotel overlooking the beautiful swimming pool, sitting area, and bar. Our king room had also been recently remodeled. It was clean and had a refrigerator and microwave in the room. The shower was awesome. The hotel has the New Orleans look. We would definitely stay here again. And to top it off, the Lafitte's Landing Seafood House is on the site of the hotel and had awesome fresh seafood. (We also found a groupon coupon for Lafitte's so a double deal).

This hotel was an excellent value. Nice location with easy commute to the downtown area. The front desk staff were very friendly and helpful. Breakfast had a variety and staff again very accommodating.

This is a great hotel to stay and traffic is not horrible in the area. I went for a 3 day conference and they will accommodate you in whatever you have need of. Great breakfast (continental) and fresh coffee and a cookie in the foyer upon registration, lol. I use this hotel instead of staying in NOLA

Hotel is decent and staff is friendly. Breakfast was nothing special and 2 of 4 days there was no food when we arrived before 8:30 and we had to wait for food to be cooked. Chaos in breakfast area each morning and very disorganized for a fully booked weekend. Housekeeping eager to have you sign off not to clean room & only change towels.

I have stayed at this hotel before, but this experience was not that great. A bad smelled greeted us when we opened the door to our room. The room was too small for 2 queen sized beds. I had to go out and buy Lysol to disinfect the room because it smelled so bad and was dirty. The bathroom floor was dirty, the tub had a dirty ring, the furniture was dusty and nasty, the door was filthy, and the carpet was beyond nasty and had a horrible smell. I cleaned the room by wiping down the furniture, door and bathroom, then cleaned the bathroom and floors with Lysol. I used a half a can of Lysol to attempt to get rid of the odor. The towels were dingy and did not look clean. I prayed that the bed sheets and pillow cases were clean. I sprayed the bed with the Lysol also, but I put down blankets so I would not have to sleep on the sheets. The "High-speed Internet", was not "High-speed". I was unable to hold a connection. It was very poor quality. Back to the carpet...very dirty. We had to keep our shoes on to walk around.

This hotel has rooms and prompt service! The court yard in the middle of the hotel is also beautiful! It is located about 15 minutes outside of the city. We will plan to stay again when visiting the New Orleans area.

Very nice hotel for the price serves breakfast buffet with a Cajun style Restaurant on property, With several restaurants nearby. $16 Uber ride to go downtown at 9am & $24 to get back @ rush hour. Rooms very clean, staff helpful and friendly. When we checked in a light in the bathroom had burnt out and 2mi after letting the front desk know maintenance was there to fix it. Used the jacuzzi and the courtyard Bar after walking around downtown all day and both were very clean & refreshing. Have stayed there before and will do so again.

The hotel is away from the crowds of New Orleans. The rooms were very comfortable. Free full hot breakfast. The Restaurant food was pretty good. There is also a bar in the courtyard. Drinks are great. We Loved the courtyard. We will stay again whenever in we are in New Orleans.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for the complimentary review of our hotel. We are very happy to see that you enjoyed some of the amenities we have such as our complimentary fresh hot breakfast, and our beautiful courtyard. The courtyard bar is always a popular amenity for our guests. Lafitte's Landing Seafood House has just opened up recently and I am very pleased that you liked their menu. We look forward to your next stay with us. Kind Regards, Stephanie Self

From time to time I have to stay in hotels for business. I normally stay at another hotel when coming to my Company's Belle Chasse location, however they were booked for the night. I tried the Best Western and was pleasantly surprised. A much better stay. Room was nicer, bed was much more comfortable and I woke up refreshed from a great night's sleep.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We are very happy you gave us a try and even more pleased that you enjoyed your stay! It is always nice to hear great compliments from a first time guest. We hope you will continue to use us when you come to Belle Chasse for business. I can assure you we will do our best to ensure each stay with us is as good as your first stay was. Warm Regards, Stephanie Self GM

Paper thin walls, saggy bed, pilled sheets, outside entry, dingy carpet, broken lamp. The overly fussy decor could not make up for this old motel. Could hear peoples conversations above and next door. The renovated bathroom was clean so that was the only plus at the plus. Maid knocked and walked right in while I was dressing with the door open to the outside in full view. We paid more for this hotel that we paid in the French quarter.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
I am very disappointed that you felt our hotel was a Glorified Motel. We do work hard to consistently upgrade our hotel in order to provide the best amenities to our guest. Our hotel is an older hotel. However, we are consistently ranked 3 diamonds by AAA and consistently score in the top 20% of all Best Westerns. We do have outside corridors that overlook into a beautiful courtyard area where our pool, Jacuzzi and courtyard bar is located. While most of our guests do appreciate the set up of our hotel, we understand it is not appropriate for every guest. I will speak to housekeeping concerning walking into guest rooms. They should follow proper procedure and wait for a response after knocking. I do regret that your opinion of our hotel was negative and would like to have the opportunity to have you stay with us again. Please feel free to contact me should you choose to give us another try, I would be happy to assist you. Stephanie Self GM

Stayed for 3 nights while visting NOLA. Large room but found the walls on the thin side as we could hear a guest coughing during the night. Breakfast presnetation very nice along with helpful staff. Easy access into downtown.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking time to give our hotel a review. I am very pleased you enjoyed our fresh hot breakfast and that our staff provided you with great customer service. I apologize if you were not able to get a good nights sleep due to the guest's next door coughing. Our hope is that every guest that stays with us has a very restful night of sleep. Sincerely, Stephanie Self

Stayed overnight on a Monday and was apprehensive.... got inside the lobby and was blown away... Nice place!! Lobby was nice, Breakfast was decent, The room was actually pretty nice too with a nice courtyard, pool and cabana! Only thing that was lacking was a slower wifi connection. other than that... everything was 9/10!!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for a very nice review of our hotel! We are pleased you enjoyed our well appointed guest rooms, complimentary fresh hot breakfast, and beautiful courtyard. Good news...we have recently upgraded our wi-fi and have receive very positive feedback from our guests. Thank you for giving us an opportunity to serve your lodging needs. We hope to see you again. Warm Regards, Stephanie Self

the hotel was very cleand and had a nice hot tub which I enjoyed and a nice swining pool it was very clean and very friendly staff to make you feel at home I would tell all my friend and family to stay there and enjoy the bar loved the court yard bard could sit out side and the weather was great

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
I am very pleased to see you that you enjoyed some of the wonderful amenities our hotel has to offer... the refreshing pool, bubbling Jacuzzi, beautiful landscaped Courtyard and friendly bar. We love when our guest can stay with us and relax.. of course when the weather is nice, it just enhances the experience. Please come back to see us.. the courtyard will be waiting!! Kind Regards, Stephanie Self

My son and his wife blocked 15 rooms for guest for their wedding on 10/08/16. We had lots of family and friends staying at the hotel. It was picked at first for the convenience of being near their venue. But as soon as I toured it with them, I knew it was where I wanted to stay. The staff were all amazing! I would definitely stay there again and recommend it to family and/or friends.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for picking our hotel for your family's wedding party. We are very pleased to hear that all went well. I will certainly pass along your kind comments to our staff. Thank you for the future recommendations to family and friends. It is the highest form of a compliment. Sincerely, Stephanie Self

I absolutely love this hotel. They are very friendly and helpful! The hotel is beautiful with their courtyard pool, hot tub and bar. We stay there every time we are in Harvey. The bar tender, I consider her to be a friend. She is always smiling, making you feel at home and just an all around great person! Thank you Rox! The owner is a also a great man! He will sit and talk with you. Youse guys are my favorite people and my favorite place!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you! Thank you! Thank you! It is so nice to hear such kind words about our hotel and staff. Our courtyard area with the refreshing pool, bubbling Jacuzzi, and friendly bar are some of the best amenities our hotel offers... I am pleased you thinks so too! I will make sure to let the bar tender know you enjoy and appreciate her service. We look forward to having you come again. After all, you are part of our hotel family now. Kind Regards, Stephanie Self

The room had a musty smell and we stayed 3 days and the room never got cleaned. Probably won't stay at that one again!! The hotel is set up with the hall way to your room is actually the outside. The front desk was nice but other than that, I wasn't pleased.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
I am sorry that you were not pleased with our hotel. It is our policy to clean every room every day unless the guest requests otherwise. Unfortunately, it appears we did not follow our usual housekeeping procedure. I kindly ask that if you are in our area in the near future, please give us another try. I would be happy to extend a discounted rate to you. I assure you we will do everything we can to make sure your next stay is an all around pleasant experience. Sincerely, Stephanie Self

Staff was awesome! Check in and checkout was a breeze. Loved the cookie upon arrival. The breakfast in the morning was also very good. I liked the courtyard in the middle of the hotel, it made it easy for the people we were traveling with to meet up and enjoy some refreshments.

Excellent room at an excellent price. Location was outside high-price downtown New Orleans but sufficiently close for easy access. Staff were very helpful - especially Nancy at the front desk who always was welcoming and cheerful.

The staff were really friendly and helpful. There were only a couple of issues, the noise from the pool got a bit much at one point but that didn't last long and the shower didn't work. I told the staff about the shower in the morning and they were very apologetic. But like I said to the lady at the desk if they don't know something isn't working how can they be expected to fix it. The room was clean and nice and the breakfast was good.

This hotel is nice and clean. The staff and food was good. We flew into town early and they accomadated us free of charge. Pleasingly surprised. Very convenient to restaurants. The atmosphere is amazing.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for the nice review of our hotel. We try to create a unique, relaxing, New Orleans's style atmosphere without being in the hustle and bustle of the city. As always, we try to accommodate our guests requests when possible, and I'm happy to see we were able to get you checked in early. If you come back to the New Orleans area, we would love to have you as our guests again. Kind Regards, Stephanie Self GM

Stayed here in 2012 while my husband was working in Plaquimines Parish. Loved it! Clean, friendly and the best pool/courtyard area! It didn't hurt that the attatched restraunt has great corn maque chow! Would definitely recommend it!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write a complimentary review of our hotel. It is nice to read that this was your 2nd time as our guests. We hope you will continue to use us every time you come to our area. The restaurant next door is a new amenity we can offer our guests. I agree, their food is very good and I am happy you had chance to try it. Kind Regards, Stephanie Self GM

This hotel has got to be the BEST around from the scenary to the Great Customer service experience with a Hotel. The room was excellent nice and clean. I recommend everyone to go here. Free Margaritas from 5- 7pm. Man. Going back.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Wow! We certainly did our job right! Thank you for the very kind words about our hotel. I will certainly pass along your compliments to all of the staff. Customer Service is our priority and it is rewarding when we see a guests compliment the service they received. We also strive to give our guests a great product at an incredible value and it looks like we succeeded! The staff at Best Western Plus Westbank looks forward to you being our guest again in the future. Sincerely, Stephanie Self GM

Stayed here while my husband was attending a work conference. The staff was very nice, hotel was clean, the courtyard setup is nice and the breakfast & ladies that ran it were outstanding. I would highly recommend this place!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for the very nice review of our hotel. I will certainly pass along your kind comments to the staff. We are very happy to see how much you enjoyed our hotel and its amenities. On your next visit to New Orleans, we look forward to having you as our guest. Stephanie Self GM

not so impressed this time around...courtyard bar was closed on saturday night...tv channels were barely operable...nearly every channel chosen gave a "not a good channel" or whatever popup...breakfast was cold and not appetizing

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write a review about our hotel. We appreciate the feedback and will use it to make improvements. I will certainly look into the problems you had with the tv channels as I can see where that would be frustrating as a guest. Also, we pride ourselves on providing a hot full tasty breakfast for our guests every morning, therefore, I will certainly look into why it was cold and not appetizing. We hope you give us another chance in the future. I assure you we would do everything to make your next stay exceptional! Stephanie Self GM

This hotel is highly recommended. The front desk staff was very friendly and Brian was funny and personable. Definitely had me laughing after a long trip to get there. They give you fresh baked cookies upon check in, the beds were real comfortable, and the full free breakfast was great.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for the nice review of our hotel. It is really nice to read that Brian gave you great customer service and even made you laugh! Our fresh baked cookies are our way of welcoming our guest to our hotel after a long day of work or travels and we know how important a comfy bed is to get a good night's rest. If you are ever in our area again, please come back to visit us. We would love to have you as our guest again! Sincerely, Stephanie Self GM

Booked this place because I could'nt find a place to park the car in the city. $30 dollars each way in taxi fares kinda backfired. Motel was clean and quiet. Breakfast was free but not very warm or nice. Best thing about this motel was the lady at reception called Nancy. She was fantastic and had excellent customer service skills. She went out of her way to help me organise my trip to the city.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to give our hotel a review. I am pleased that Nancy gave you exceptional customer service. However, I am disappointed that you did not find our breakfast warm or nice. While we do our best to provide our customers with a wide selection of hot and cold items, we appreciate candid feedback on where we can improve. If you come back to the New Orleans area, we would love another opportunity to serve you as our guest. Sincerely, Stephanie Self GM

Staff is extremely friendly and helpful. Large clean rooms and a full breakfast every morning makes for a good wake up. New restaurant completes the all in one stay. Pool and hot tub finishes off each day to relieve any stress. Easy to get into and out of parking when staying at this hotel

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for your exceptional review of our hotel. It is very nice to read that you enjoyed our large clean rooms and full hot breakfast! We are excited that we can now provide an additional service to our guest by having a full service restaurant next door. I agree, the pool and hot tub are a nice way to finish off your day. We appreciate the nice comments about our hotel and appreciate that you allow us to serve your lodging needs. Sincerely, Stephanie Self GM

Not a bad location, but we were looking forward to the courtyard and backyard bar. The pool was dirty. Black dirt all over the bottom of the pool. There was no information in the room regarding pool towels. We did not get wet. We left a message for extra KCups, then front desk said they only give 2 per day because they have free coffee 24 hours per day which means you are welcome to stale coffee but not fresh. Pool was not cleaned that day either. Room was nice. Breakfast was nothing special, nothing bad. Worst was advertising Keurig and only giving 2 per day.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We want to apologize for your inconvenience with the comments you mention. We also want to thank you for staying with us and taking the time to inform us about our Best Western Plus Hotel. Your overall comments will helps us to provide you and other guest with better service in the future.

This hotel may not be a 5 star hotel but we were treated as VIG (Very Important Guest). Our stay here is always comfortable and the breakfast food is like no other hotel. 5 thumbs up for front desk clerks and breakfast staff.

We enjoyed the hotel and the people were very friendly with us. The shower was tiny by average standards but the room was well maintained and clean. Breakfast staff were awesome. The breakfast was probably better early in the morning but we slept in and got there 30 minutes before the end. It was a good visait overall.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for your overall comments about your stay with us at our Best Western Plus Hotel. Your comments is important to us and we appreciate having you as our guest and look forward to your return visit.

During all of the commotion of my trip, they made me feel like I was at home! Front staff was amazing and were very welcoming. I will definitely be back! The room was clean and the bed was super comfortable! The pool and hot tub areas was absolutely stunning! The pics I had looked at don't do absolutely any justice! Even though it was an overnight trip after driving 8 hours and through the flooding, I was able to relax! My husband whom had just got off the rig even enjoyed it! I wanted to stay another night!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We thank you for making the time to write such great comments on your stay with us at our Best Western Plus Hotel. We are happy to know that you enjoyed stay and we look forward to accommodating you again on your return.

It was very nice. Close to great restaurants, shopping and easy access to freeway. Everyone was very friendly and helpful. The breakfast was very tasty. The front desk had hot cookies for us when we checked in, which was great.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We want to thank you for taking your time to give us a great review on your stay with us. The details of your review help us with future guest and we look forward to your return in the near future.

This is a great, safe, clean place to stay. Front Desk, Nancy is an amazing asset to your team. I can not speak highly enough of her. She deserves a raise! Nancy is a friendly, caring, professional face, which helps make your hotel a safe haven in a crazy town. I have been to your hotel on multiple occasions and really missed Nancy upon evening check in. Her personality is such an asset to travelers checking in to the hotel, and in my humble opinion, should not be wasted on early morning check outs. I think the stairwells/steps should be better defined, black steps in a dimly lite stairwell are just an accident waiting to happen...

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We want to thank you for your overall thoughts and great review about our employee, and your suggestion with respect to the stairs. Your feedback is important to us and will be evaluated. We look forward to your return in the near future.

Nice room and location! Breakfast was awesome, as a matter of fact the whole hotel was, will recommend and use this location again???? This hotel is one of the best hotels I've stayed in through my travels

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We would like to thank you for taking your time to review and write comments about your stay at our hotel. All of your wonderful comments from your experience help with your return and future guest. We look forward to your return.

What I like best about this facility is that it is consistent with great customer service and being in good shape. It conveniently has a restaurant so you don't have to drive after a long trip. It simply is good and evidently tries to keep being good

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking your time to write about our hotel. We appreciate your comments and we take them serious. We look forward to your return.

Checked in at 4: 15 pm. Helpful Check-in Desk Clerk and Housekeeper. Requested room away from Pool area for quietness. Clerk asked Housekeeper to prepare a dirty room for us and it was cleaned nicely and smelled wonderfully. Most appreciative! Hotel itself: Fitness Center is not a "Fitness Center." It only has a treadmill and one other piece of equipment and a TV. It is as small as a twin-size room for kids in a home. The Hotel is much too large not to offer a decent place for exercise esp in these times where fitness is highly promoted. Numerous ball players were in-house and also could not use any amenities. Drink machines are absorbent costing $1.50 for any drink when CVS and Burger King are next door. Vendors should not scalp patrons in your establishment. Breakfast is Awesome which is why we chose this hotel. Its a mandate for health reasons that persons eat breakfast and hot foods were better than continental dried pastries with no protein! Housekeeping is quite slow however, may need more staff as it was well after 4pm and they were still cleaning rooms. Persons coming in from work or events would like to return to clean rooms and nap not stand outside. Overall this place is nicely renovated and in a nice area near food establishments and light. Our King room had a clean microwave & refrig. Room felt elegant and comfortable. Pool looked clean and inviting. Jacuzzi area is nicely enclosed. Pricing is much higher if you check in at the hotel versus any other online site for booking. Fees and Resort tax should not be added at the hotel. Room cost overall are still higher than competitors surrounding the same 3 block radius. Best Western should make adjustments as not to loose business (Near Hotels are quite nice also offering an awesome breakfast for cheaper pricing.)

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We would like to thank you for taking your time to write about our hotel. Your comments is very important to us and we are reviewing your comments with respect to the different areas and pricing. Your comments help us to make improvement for you and future guest.

To look from the outside, you would never know the beauty on the inside. The Courtyard is fabulous. The hotel is very clean, the staff is friendly, helpful. This is where I will stay whenever I am in this area. Our Family Reunion families stayed here and everyone was well pleased.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking your time to write about you stay with us. We appreciate your comments which is valuable to us, and your comments also give guest who are looking to have the experience you shared to stay with us in the future. We look forward to your return.

Clean room, great service. Hotel was easy to find and is centrally located to everything you'll need....restaurants, night life, shopping. Didn't even bother to go back into New Orleans a couple of nights although it was only a 10 minute ride and that was our original plan. Would definitely go back to this place.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking your time to write a review about your stay with us. We would also like to thank you for commenting on the the hotel being centrally located to your needs and future guest who read this review. We look forward to your return.

Great location to drug store, restaurants and freeway access. Good area of the city. Hotel pool closes at 10:00PM so the noise level is controlled. Easy room access with both elevator and stairs and there's also an on-sight laundry area so you can wash your clothes is necessary. Staff were always police and courteous.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for your comments about your stay at our hotel. We are glad you enjoyed all of the accommodations the hotel and staff offered. Your business is our priority and we look forward to your return.

This hotel was amazing!!! The staff was great, the rooms were clean. Awesome breakfast in the morning!! This is definitely going to be my hotel of choice anytime I am in town...which will be very often!!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for your great comments about your stay at our hotel. We are happy that we were able to make your stay a memorable one. We also want to thank you for choosing our hotel whenever you return to town.

We travelled to New Orleans for a basketball tournament and had a 7 year old and a 13 year old daughter. This hotel was perfect for our family because the pool was very nice and it included a very good hot buffet breakfast. The hotel is located in a very nice area with lots of restaurants nearby and a CVS directly next door. The staff was very helpful and helped us get our group of 8 people to the French Quarter for dinner.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and the other guest in the future.

This hotel had a great pool, excellent breakfast service, and very comfortable rooms and amenities. The area had lots of places to eat and was not far from downtown New Orleans. The room was very comfortable and clean.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We appreciate you for taking the time to write comments about our best western plus hotel. We are glad you were able to enjoy your stay with us, which is important and hope you will return to stay with us in the future.

We stayed for three nights this past week. From check in to check out everything was perfect. Breakfast was a good beginning to each day. We over looked the pool and did not feel there was any excessive noise. Bed was comfortable. We enjoyed our drinks at the hotel bar with Roxanne. She is a delight! We had the bread pudding twice.. It was that good! Great location. Took uber to French Quarter several times . $15-$16. each way. Better than driving and paying parking prices.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and the other guest in the future.

The hotel was very clean and comfortable the hot tub was awesome.breakfast was great .the staff was friendly especially Nancy at the front desk .the hotel offers free parking and its only a 20 min ride to the French quarter they is quite a few place to eat nearby

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
We all here at Best Western Plus would like to thank you for your wonderful comments about your stay at our hotel and the additional information regarding other nearby locations of places to visit. We look forward to return in the future.

We were very pleased with our stay! The rooms were clean and comfortable and the breakfast was good as well. Aside from 2 vagrants following us in through the door after 1am one night and the breeze way hazed with smoke we enjoyed our stay. May want to move the smoking area. Please...

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

it first time that my family went to louisana. place was clean and staff was very friendly. We stay five days I think I gain weight eating breastfast at westbank. It was hot full breastfast. Thanking the whole staff who was friendly

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We have never stayed here before and we where wondering what the neighbor hood was like and what was around there. We where suprised to find the neighborhood nice, safe, and many things around, CVS Wal Greens many fast food places, easy access to New Orleans down town, the hotel itself was clean, quite, and had all the things you would seek in a hotel, and the price was good for what we got, I was take away that we had a closet in our room which is something you don't see, the staff was friendly and caring and meet every need we had, this is a hotel we will consider in the future. My only down part is the AC units vent into the hall way which make it quite hot and the elevators fan where not working, other then that great hotel for the money, and the breakfast was above what we have had in the past.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your stay at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We stayed here for 2 nights as part of a road trip through the deep south - but as we'd booked on the outskirts of town we weren't expecting anything special - we'd gone for the price. Happily, this was the most beautiful hotel we stayed on during out trip - the outside is standard, but inside there's a beautiful pool in the courtyard with a bar and a hot tub which was a lovely surprise. The hotel itself and rooms are well decorated, furnished to a high standard and the beds are comfy. The room was impeccably clean, and the toiletries were ample. The staff were super helpful - calling us a cab and advising us of some nice places to eat in the city. They also had some cookies to help yourself to at reception (nice touch!) and plenty of historical context to give us about the area and New Orleans. They also recommended and booked us onto a swamp tour which turned out to be one of the highlights of our trip! Breakfast was great- hot foot regularly checked and refreshed, great selection of cereals and hot/cold drinks. The breakfast room was quite big too and very well maintained. Throughout the time we were there it was quite stormy one evening, with a hurricane warning in place. Despite this, we were very comfortable in the hotel and they even helped us order food in so we didn't have to go out in the rain! 100% would stay again.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This motel was really cute and very clean. Check in was easy. We stayed 3 nights. Staff was very friendly and helpful. We ordered a roll away bed, which was $20 a night extra. On our 2nd night my son wanted an extra blanket. I called the front desk at 9pm She told me she was unable to get me a blanket because house keeping was closed (I guess she didn't have a key to the closet, idk.) 5 min later she called back and said Security would be able to bring us one after he made his rounds. We got our extra blanket a hour later. It was large, fuzzy, and soft. The room and bathroom was clean. They have a nice pool area. Be prepared for cold water though. The pool hardly gets any sun shine so the water does not heat up. We ate breakfast every morning. They offered pancakes with toppings, such as strawberries and whip cream. Eggs, bacon, sausage, grits, biscuits, potatoes. Yogurt, cereal, oatmeal, etc... It was all good. New Orleans is not far and is an easy drive. Also, CVS is right next door which came in handy. Overall this Best Western was very, VERY nice

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We stayed here to see my son leave to go away to bootcamp and to say our final goodbyes to him. This hotel was great not to far from the airport and would not have wanted another hotel it met our need close to everthing

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

I stayed here because my son was leaving for basic training for the Air Force and we were able to spend time with him here. I would recommend this place for any military family wanting to spend time with their loved one before their departure.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

I was very pleased with every part of my trip, staff was very helpful and friendly, clean rooms,nice outdoor pool area. The room had fridge and microwave too! The free breakfast was very good as well. Nice corner location with several other restaurant options within walking distance. The price was great for all the hotel had to offer.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

I've stayed here multiple times, for both work and personal related trips. My stays have always been pleasurable. The rooms are clean, well maintained and comfortable. The courtyard and attached bar are beautiful and inviting. The staff is always polite, informative and engaging. But u must say that the owner, Mr. Dawn, is super friendly and approachable, and genuinely wants you to enjoy your stay. They are consistently awesome!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us deliver a superior experience for you and other guest in the future.

The hotel was very clean, appealing to the eye, and the staff was very friendly, helpful, and courteous.The hot breakfast along with the ladies who maintained and served the guest were outstanding. Being all you could eat, everything was maintained at the correct temperature and tasted great each morning. The fact that the breakfast was already included (free) was all the more better!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

The property is lovely, the rooms are clean & very nicely decorated. I especially liked the open Bible on the table next to the chair. Beautiful courtyard setting for the pool. Staff was very friendly & helpful.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

Scheduled our stay for a single night (Thursday evening). Check-in was quick and directions to our room was clear. Room was a tad below average. When we arrived in the room the A/C was set high so there was a dampness in the room and on the furniture. This was corrected by setting the A/C to a lower temperature. After dinner, upon arriving back at the room tired from a long day, TV did not have a signal. Called the front desk and was told that maintenance could be over in the morning. The desk offered to move us to a different room. We were too exhausted and we were leaving the next morning. The next morning, we had the hotel's free hot breakfast. It was above average particularly since the coffee was good.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

The hotel was very nice. Clean, well kept and amazingly quiet. Our room was on the 2nd floor. Never heard any noise from the room above or beside. Unique style with the room door entries all facing the courtyard which was beautiful.. Very nice pool and hot tub and well stocked bar. Always clean and tidy. Very safe, located within walking distance to restaurants, shopping and gas stations. I can't say enough good things about this hotel. I would like to see a few more gluten free options available for breakfast.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us deliver a superior experience for you and other guest in the future.

This hotel greets you with an open bible on the table in your room and has a grotto statute of the Mary (Christ's mother) in the pool area. Also has notices about praying on the sign outside the place. Just over the top with this religious stuff.

The hotel lobby and rooms were very nice. The front desk staff were rude and not helpful. We were using the stay and cruise option. They were not accommodating with arrangements to get to the port and the place we parked our car was not gated/secure.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guest in the future.

I picked this hotel because I could not afford "French Quarter" hotel prices. I was delighted that although quite large it was most peaceful. Breakfast was a particular highpoint . Access to NOLA was easy even by bus

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and the other guest in the future.

easy access to major highway and into New Orleans, good food nearby (if you know where they are). hotel internet is free but required frequent sign ons which proved to be troublesome as you can't remember the user name and password so easily. truly a nuisance! Cropland's restaurant used to be next door but has move to a new location nearby, if you care for Cajun food!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

Nice rooms and comfortable bed. Great breakfast in the morning and friendly staff. Nice pool and Jacuzzi. Coffee maker didn't work. tons of restaurants and department stores located around hotel. Barnards pralines was really good and driver – up daiquiris. Walmart and target are really close to hotel.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

While the hotel is very nice, the outdoors steals the show. The interior courtyard is lovely and features an outdoor bar and seating. The accommodations are very pleasant, and the staff exceptional. The food is ok - free makes it better! You are 12 minutes to Bourbon St. making this an ideal location to stay if you are planning a money conscious trip. Area is full of shopping, restaurants and ATM opportunities.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This location was chosen by the guest I was with. Very nice. Staff is professional and very, very nice. It's central to everything and very comfortable. Price is great. Includes a nice buffet breakfast. The interior courtyard is absolutely beautiful and quaint. Everything you need is in this sweet space. Would stay again. The only downside is it is a semi-smoking facility. Not smoke-free as advertised.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, You are helping us deliver a superior experience for you and other guest in the future.

We chose this hotel for the price and no parking fees vs staying in New Orleans itself. 10-15 min drive to port to park at Fulton Garage. The hotel did offer service to port if we wanted. But had decided prior to stay to use the garage at port for convienence of leaving strait home as we drove down.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This hotel is under construction. The front lobby if very appealing however the room we stayed in was not. part of the room had been updated. The smell was horrible. Mildew the whole time. We tried everything air, fan, heat, and leaving the door open to air it out. It is just in the carpet and maybe in the ventilation unit itself. My personal travel size shampoo and conditioner either thrown out or just taken when the room we being cleaned. We didn't have much choice in hotels as everywhere was booked solid. The breakfast was fine. The location is good as well. Not to far from the city of N.O

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent stay at best western plus. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests-the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure we will do everything we can to make sure your stay a comfortable and happy one.

The stay was great. Awesome courtyard. Renee was especially friendly and helpful. My only complaint is the "complimentary" breakfast. We were yelled at to get in line to be served as if we were school children in a cafeteria. I have NEVER had a complimentary breakfast served to me at any hotel I have ever stayed at. The eggs were cold. Juice machine out of order. Biscuits were hard and cold.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and suggestions with the respect to "complimentary breakfast". This will assist us when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future.

We have stayed here in Harvey, LA 3 times and each time we have always experienced the highest level of professional team members from the front desk check in, breakfast and the friendly staff who help you with any request for your room. We enjoy the location and especially the courtyard.

Well run hotel, have stayed here before during Jazz Fest. Would recommend it to others. Good restaurants nearby, if you want a real taste of local food. It takes about 25 minutes to drive from the hotel to the Race Track where Jazz Fest is held.

My stay at Best Western Plus was great. Staff was awesome. Services were the best. loved my room, enjoyed the Breakfast. The quick response of your front desk and security was outstanding when keys were not working. The pool was very convenient for little ones to swim and parents could watch from room or pool side. Location of the bar was super! everything was so conveniently located.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This hotel worked very well for us. Clean, close to Downtown and the French Quarter. Staff was friendly, hotel clean, bed comfortable, breakfast was good just wish they would have better yogurt and fruit options. Would recommend, definitely.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback . By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This hotel was gorgeous. There is a courtyard that has an unbelievable scenery. Be sure to have your swimwear ready for the pool and hot tub area. The breakfast was enjoyable. The staff was so happy and pleasant. All I can say is that I will always try to stay here on my next visit to New Orleans. This hotel is located in the mist of everything.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

Beautiful hotel and affordable price! Amenities are great! Location is great also! Rooms were clean and comfortable. The Breakfast was very good. The only not so great was being on the ground floor, some to the cock roaches from out side crawled inside-so more pest control to the ground floor rooms I would highly recommend.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with respect to the ground floor insects and additional pest control service. This will assist us when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future.

Best place hands down in the Harvey La Area. Easy access to anything you need . Best staff of anywhere I travel . Always clean , friendly staff, and the owner has several dishes local to area in the lounge area .

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We stayed at this hotel since we drove to NOLA and we wanted to be close to the city, but did not want to pay $30 a day to park our car, in addition to the hotel rates. We found this hotel to be quiet, comfortable and on 15 minutes from the city by car.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

Very nice hotel and friendly staff and clean room , breakfast was excellent , lobby was very nicely decorated , check in and check out was smooth , will always recommend this hotel for my friends and family, Thanks

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This place was a nice surprise, close to New Orleans but not right in the city, hotel was clean and the courtyard area was very welcoming. The FREE breakfast was amazing, you really get a lot of choices and the staff was wonderful.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

I actually grew up just down the road from this place. It is in the middle of strip malls and big box retailers, and about a 12 minute drive to downtown New Orleans (Convention Center). In the other direction, it is about a 12 minute drive to Jean Lafitte National Park Barataria! So, great location, as long as you have a car. Lots of local eateries serving the humble cuisine of one of America's most interesting cities (and at great, non tourist prices). The hotel itself is all that you would expect from Best Western. Clean rooms, bath/shower, sink with in room K cup coffee makers. The rooms encircle a quaint New Orleans style courtyard where there is a pool and jacuzzi, and nice landscaping. There is also a coin laundry on the 2nd floor. Buffet style breakfast is provided. It is a little better than coffee and toast. They also serve hot foods such as scrambled eggs, sausage/bacon, potatoes and grits (yay! grits! I love them and miss them as I no longer live in this area) and bisquits and gravy. Ample parking, fairly safe neighborhood (well, safer than the city itself, but not as safe as a comparable suburb in the US). The staff are all friendly and helpful. They define all that is great about Southern Hospitality. Service with a smile! Free WiFi worked fine. Some workstations in the lobby and a small gift shop, vending machines. The only down sides are that the hotel has been around for a while and some of the facilities seems a bit worn, bedding was a bit scratchy, bathtub had a permanent ring, tub drain stopper didn't work (but ok, we just took showers). I suspect this hotel gets a lot of business during hurricane season, considering its proximity to lower lying areas that are often evacuated when storms come in. We stayed during Spring Break and lots of families seemed to be staying at the motel at the same time. This reminded me that the walls are thin. We didn't exactly enjoy hearing a couples spat at 2A, or kiddies splashing in the pool just outside of our room. The AC in the room is also noisy. We didn't go to the Courtyard restaurant, but just across the street are several popular eateries along the lines of TGIF's (New Orleans Hamburger and Seafood, Copelands's, Zea's) and great poboy/seafood joints. You won't find 4 star fine dining in this area, but that doesn't mean you can't get a great meal! Oh, and next to the hotel is a CVS and on the other side a Burger King, both within easy walking distance. The other places are also nearby, but Manhattan Blvd and Lapalco Blvd are both very busy streets, and navigating them on foot could be hazardous.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your stay at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

I was greatly impressed with this hotel on our stay in April. Very clean, very courteous staff. Great breakfast, nice garden/pool area! Bar is only open until 10pM but that is great since it is located in the garden/pool area and most of the rooms open out to this. Great hotel

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you like about your stay and how we can improve, You are helping us deliver a superior experience for you and other guest in the future.

we stayed at this best Western for their stay and cruise package.the travel to the port was part of the package service was good . even left earlier that requested for the port . hotel is nice and so is nice breakfast bar. . would use this place again

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

I was treated like family. It felt like home not a hotel. The service was excellent, the staff was friendly. I highly recommend it. Everything worked and the environment was beautiful, pleasant and relaxing.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve , you are helping us to deliver a superior experience for you and other guest in the future.

This is my 3rd visit to this hotel. I have always stated this was a good hotel. The last time we stayed here was about 2 years ago. It really hasn't changed since last time we was there. The rooms are decent but still need pull out beds in the rooms for those of us with kids, especially since the center court is designed to be nice for all families. The coke machines this go around had expired sodas by about 2 months so they was flat, but the front office staff gave refund and even asked if I would like them to run next door to pick me up some drinks was very nice. Breakfast was ok, but still seems weird that I cant get the food myself and they keep wanting to limit some of the better things IE BACON. We will still consider this hotel when we go back to New Orleans.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest int future.

We were a group of eight. We got three rooms, the request was for all non-smoking. Beautiful, comfortable rooms, excellent breakfast, the staff is wonderful. Our only damper was that one of the three rooms had been smoked in by the previous guest. We reported this to the Receptionist next morning but she did not react.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, your are helping us to deliver a superior experience for you and other guest in the future.

I stay in hotel rooms more often than I do my own home. Roughly 200 nights per year. This hotel had been selected by someone else in the company, in order to house all of our contingency for a trade show in New Orleans. We were scheduled to have nine total rooms, including one for the owner of the company. The rooms were booked through Expedia. Five of us had already come early to set up for the show, and had been staying in the rooms for two days. The hotel had everyone's information, addresses, and phone numbers. All five of us. After management was picked up at the airport, it was after 6 o'clock, and we got to the hotel well after that. Unfortunately, the rooms that were booked on Expedia two months prior, had been booked with a credit card which had been replaced a month later. Remember, we picked up Management at roughly 6 PM. Once we get to the counter to check in the remaining group, we are told that the reservations have been canceled, and the rooms were booked to other people. Needless to say, we were not pleased. Their excuse was that it was the "system". It automatically dropped the reservations, because of the card. Even if that were the case, they had all of our information to reach anyone of the five that were already staying at the hotel. They didn't bother to call anyone of us to let us know. There wasn't even a hint that the four rooms we had reserved were not going to be available if the situation wasn't rectified immediately. All it would've taken was a simple phone call. We believe it was because they then booked the rooms at a higher rate. They certainly didn't waste any time doing it. That is a horrible way to do business. We wound up putting the management group in another hotel nearby for over $200 a night. Double what we were to pay. This hotel was unapologetic, unabashedly cold in their efforts to help. We were never even contacted by the hotel manager after they screwed this up. Not one time. I personally have been here for over a week. This is part of my territory, and I have to work the area. Anyone who knows New Orleans, knows that if you don't have a reservation well in advance, it's very difficult to find a room in this town. Otherwise, I would've made other arrangements immediately. As for the hotel, the rooms are remodeled, and the courtyard with the swimming pool is actually quite nice. The Internet is worthless, because it's so sporadic in its working order. Sometimes it works, sometimes it doesn't. I have been constantly switching from one Wi-Fi antenna to the other in order to get service. And you have to constantly keep reentering their username, and password. The breakfast area in the morning has a gatekeeper to the food. No, really. I'm not kidding. Apparently, they don't trust their guests to get their own food. You have to wait for someone to get it for you. It is the most ridiculous thing I have experienced in a hotel that serves breakfast. Anywhere. I was floored when I found that out. Needless to say, I paid for my own breakfast outside of the hotel every day. We admit fault on the credit card not going through. What we will not take blame for, is a complete lack of courtesy by the staff in not contacting any of us and letting us know that our reservations were about to go bad. This is the first review have ever written on here, because it was just one thing after another with this hotel. I would avoid staying here if I were you.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
I would like to apologize for my delayed response to your comment letter. We appreciate hearing your thoughts and suggestions about our establishment and we will use them to help us improve.

We had to stay a night in New Orleans with multiple events going on which raised the rates to $350+ a night. We decided to bite the bullet and cross the river and stay here. With our government rate we got an awesome deal, and what a surprise once we got inside and saw the place! The room was beautiful and huge. The courtyard was so pretty and you would never know it looked like this from the outside. The eating area for the breakfast is a little cramped. Worth the drive from the city.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This is the only place I stay when in New Orleans for business. Great Hotel bar and will soon have a wonderful new restaurant attached. The staff is more than accommodating and goes above and beyond whenever needed.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

The room was clean, decent decor and large enough for 5 of us (with an air mattress on the floor). They have rooms around a central courtyard and the window opens to an outdoors hallway basically like a motel. The courtyard is pretty, the pool is nice and there are lots of chairs for relaxing. Except for a few hours a day when the sun is at its peak, the court yard is shaded which in New Orleans is probably a good thing. Beds were comfortable and the bathroom had the sink separate from the shower and toilet which is nice when 5 people are getting ready. Breakfast was very good and the staff were pleasant. Cons: Ice makers on the 3rd and 2nd floor were all out of service. There were groups of young adults (baseball team and dance troupe) staying while we were there. One guy got drunk and was yelling, swearing and screaming in the courtyard. It turned into a show with everyone on the balconies and another lady joining in the screaming. It only lasted about 15 min before the manager threatened to call the police which quieted everyone down. This was not really the hotels fault and they handled it very well except for waiting a bit long to step in. Neighborhood is mixed. It felt a bit run down but the car had a car top carrier on it and was not bothered. We also walked a half mile to an EXCELLENT place to eat and I felt safe (would not have let my girls walk alone). Location is decent as it is only 15 minutes from French Quarter and an easy drive. I would stay again and recommend it as long as you understand it is a Best Western and not the Carlton.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We enjoyed another great stay. Staff is always great and attentive. Been there as a couple several times and I enjoy taken groups many times. Great safe location with lots of local conveniences and restaurants. About 10 to 15 minutes into the French Quarter.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

I must have come on the wrong day. There was a shouting match which turned into a shoving match in the hotel courtyard in the hot tub area that also extended up to the balconies. I was in a room overlooking the courtyard with only a large window separating me from the ruckus. We could also hear conversations in the courtyard each night. Had I been by myself I would have requested to change rooms to one that was away from the courtyard. The rest of the stay was ok. Good hot breakfast, good bed, good service, etc.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with respect to the incident and noise from the courtyard. The suggestion you mention will assist us in the future when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future.

If your ever in the New Orleans area this is the place to stay, it has the old stile French Quarter look and feel with a nice laid back atmosphere with a great court yard bar with Roxanne as your bartender she is a real sweet heart go see her she will make you laugh until your sides hurt. The Beds are great and the rooms never smell. This is the only place we stay at when in the area.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We enjoyed our stay at the Best Western, Harvey, La. very much. This is not our first experience with this chain and have always found the accomodations, cleanliness, courtesy of staff and the amenities to our satisfaction.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We have stayed here many times and refer this place to lots of people. Very nice pool area. The breakfast is awesome and staff is exceptional. Very clean. There is always someone seen sweeping or cleaning in some fashion. The area has lots of shopping close by. Clothing, drug stores, grocery stores or whatever.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

Customer service ladies were great...Thanks Rena, Belinda and Nancy......Rooms and hotel were very clean.....Highly recommend this hotel.....Refrigerator(mini) and microwave included.....Free Wi-Fi and easy to find....Fast food restaurant nearby....

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

The visit was good. The only problem I had was with the room cleaness. There was tras under the edge of the bed. I don't know how it was missed because of the inability to reach under the bed. The light next to the bed would not remain on. There was an obstruction due to the mattress.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent stay at best western plus. I am disappointed we failed to give you the fine accommodations and consideration we strive for all our guests-the type of service which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure we will do everything we can to make sure your stay a comfortable and happy one.

My home is originally New Orleans, La. I have been living in Houston, Tx for the past 16 years. I also have a large family living in NOLA. However the wife and I enjoy the privacy of staying at a quality hotel rather than with family members. We have a catering business and come home to NOLA frequently for our food items (seafood). I love this city (NOLA).

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We were attracted to this hotel because it has a gorgeous courtyard with a pool and hot tub and it is 15 minutes to the convention centre in New Orleans. The staff here is very friendly and helpful even when jammed with visitors right after Mardi Gras. The owner/manager was kind enough to enroll me into the best western rewards program even though she had to call it in since we are from Canada and not the USA. The hot tub was under repair and the pool is not heated so in the end we did not use these yet we still enjoyed sitting by the pool and having a drink! We found a bar right down at the pool with inside and outside seating - and $2 draught beers! Hotel has about 120 rooms - 40 per floor. Lots of Ice and vending machines nearby. The rooms are spacious and comfortable and quiet enough to sleep all night. The location is within walking distance of drug stores and fast food restaurants. Lots of parking at this hotel and no extra charge for parking. We had a breakfast package with our room and the food was always ready. coffee was great! Standard eggs, sausage, biscuits and gravy as well as cereal, bagels, toast and fresh bananas and apples. They even have a unique pancake making machine that makes two small pancakes for you just with the push of a button - could not be easier. Over all we really enjoyed our stay here and will plan to stay again in November when we will probably go on a cruise out of the port nearby.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We enjoyed the stay very much. The staff was overly helpful and friendly. The room was very clean. Atmosphere excellent. pool area very nice and safe for the family. Hot tub out of order. It was only a sort drive to the French Quarter and easy to find with a very good place to eat right down the street.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guest in the future.

I normally stay at Best Westerns on all my business trips. I find that they are very affordable and the service is usually top notch. This one in particular in Bell Chase is a great hotel. I would recommend it to anyone interested visiting the new Orleans area. The pool area with the Jacuzzi, plants, and outdoor bar make for a relaxing evening.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This hotel and its staff exceeded all our expectations. They went out of their way to answer questions and make sure we were serviced well regarding restaurants, taxi's etc. Their recommendations were great and helpful. The hotel was clean, quiet, and comfortable.

This is a great hotel to stay if just for a family vacation, Going on a cruise, or just for a weekend get away. The prices are great. Military discount. pool, hot tub, bar, free breakfast. I will give this hotel a grade of 4 stars.

Found this gem while searching for a good park and cruise out of New Orleans. Wonderfully remodeled, clean and comfortable. Staff displayed the welcoming and friendly attitude that New Orleans is famous for. The ride to the terminal was right on time with no surprises. Can't hardly wait to stay again.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

we stayed a the best western plus westbank-harvey la. Renee helped us with everything we needed. Renee and the staff there are totally awesome.when ever i need a room in that area of the state,I will definitely stay at their hotel again.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

We did not experience any good experience with any of the hotel staff members. They were either hateful, or they did not greet you or treat you like you were worth their time. The hotel itself was a very nice property that was well maintained. It was just the staff that seemed to need a little more maintaining.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent stay at best western plus. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all of our guests-the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handles on a preventive basis. We appreciate your patronage and hope you will stay with us next time you are in town. I can assure we will do everything we can to make sure your stay a comfortable and happy one.

Wonderful Stay Will return Great Room Beautiful Courtyard Complimentary Breakfast Nice amenities (lotions,shampoo, etc) Wonderful helpful employee,s & a Great location Walgreens,CVS, & good Restaurants We had dinner at a New Orleans Burgers Seafood ????

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guest in the future.

Great location, right next to a CVS and some food locations across the street. Outside pool right in the middle, where most of the rooms have a pretty good view of. internet was a little slow on my smart phone, but on my laptop it was your average everyday internet speed.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guest in the future.

Upon arriving and checking in, the hotel premises is very nice and clean. The staff, even though we arrived a bit late, was still very friendly. Our room was a bit small and dated, but it was extremely clean. The bathroom was really tiny as well, but the shower/toilet was separate from the vanity so you could get ready while the washroom is being occupied. We even took advantage of the pool, which wasn't occupied at all at the time and was clean. It seems some of the rooms face the pool (as ours did) and sometimes you can hear kids get loud and rowdy when they're in the pool, but it didn't bother us at all. There was a tiny mishap at the end where the staff couldn't find our prepaid receipt. I was extremely nervous about them double charging us, but instead of having us sit and wait around, they let us check out and called us when the receipt was located. We enjoyed our stay here and it was about a 15-20 min drive to New Orleans, with free parking and wifi. This will definitely be one of our top options when we visit again.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guest in the future.

Could have been a better stay. The mini fridge in our room had some sort of weird mechanical timer hooked up to it and it was so loud you would have needed ear plugs to sleep. I wound up moving the cabinet and unplugging it for the night. We had a room with a pass through door to the room next door, and the doors were so thin and poorly sealed that you could here everything going on there through most of the night. Then the next gay the cleaning ladies were still cleaning rooms after 5pm! and just opened the door to our room and looked in without even knocking first! Never seen that one before. Room decor and furniture is pretty old and tired. Its pretty far from the airport, about a $62 cab ride. Then its about a $30 ride to the French quarter or the cruise terminal. Breakfast was quite good both days and frony counter staff were fine. Panera Bread is new and just a block away for good eats without driving. Probably would stay on the north side of the river next time.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent stay at best western plus. I am disappointed we failed to give you the fine accommodation we strive for with all our guests the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure we will do everything we can to make sure your stay is a comfortable and happy one.

This was our first time staying at a Best Western. The rooms were very clean and the hotel staff was so wonderful! It's about a 15-20 minute drive (depending on traffic) to downtown New Orleans. The area was nice, there are many restaurants close by. The hotel was quiet and comfortable. They have a nice hotel bar in the courtyard and the complimentary breakfast was one of the best I've had! Our room was cleaned all 3 days we were there. They have a nice outdoor pool and hot tub.

stephLA123, Front Office Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

This is our second time staying here but we will not be returning for a third time. The rooms are clean, the staff friendly, good location. However, this time the rooms smelled like a cheap motel. I did mention it to the front desk staff and he immediately switched us to another room. Unfortunately, it did not help. The first time we stayed it was in October and the hotel was full. This time there were hardly any guests. So I presume it was from the rooms being closed up for a long time. I even purchased air freshener and sprayed the room. Nothing helped!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with the respect to the smell. This will assist us when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future.

Very nice place to stay. Good location for visiting the various sites and activities New Orleans has to offer. The beds were very comfortable, the pool area beautiful, the breakfast was excellent, and the staff we worked with were very accommodating. I would happily stay here again! Nancy

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. by telling us what you liked about your stay and how we can improve, you are helping us deliver a you are helping us deliver a superior experience for you and other guest in the future.

Nice clean rooms, friendly staff, absolutely beautiful courtyard with pool, bar, and hot tub. Would choose this site again if in New Orleans. The only negative is the 30 minute drive in heavy traffic over the bridge to the French Quarter. Otherwise an enjoyable stay.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

fair butt not excellent.. a place to sleep and have breakfast. fairly easy access to freeway. grocery store in vicinity. hotel is an open air facility. security seemed to be minimum. probably would not stay there again.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and suggestion with respect to security. This will assist us when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future.

We really enjoyed the stay at the best Western plus. Hotel has been remodeled and it's near the interstate. Would definitely stay again. Has a really nice garden and pool, and hot tub on the lower level.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

Nancy was very polite and very experience. I love staying at this hotel it is very clean and well kept. The hot breakfast is a plus. The atmosphere at this location is very good.the beds is like sleeping in your own

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

Found the location of the hotel to have convenient access to both sides of the river (Westbank and French Quarter). Staff was very friendly and helpful. Room was clean and staff did a good job of keeping it that way (stayed 6 nights). We'll be back next time we visit the Big Easy.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

this is a very nice hotel, but alittle hard to find. very nice rooms, nice area, internet was down over the weekend and no one could fix it. breakfast was very nice just like all the plus locations felt safe I was traveling by myself

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to review your recent stay at Best Western Plus. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests - the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure we will do everything we can to make your stay comfortable and happy one.

Very clean and beautiful property with an amazing and attentive staff. Enjoyed the complimentary breakfast and in-room wifi. Lounge area a great place for kids to play video games while adults catch a game on the big screen. Would 100% stay again.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

The rooms were tastefully decorated and very clean. The bed was very comfortable. The hot breakfast was good with eggs, bacon, sausage, pancakes, grits and a variety of drinks. There may have been different items for different days. The internet was easy to connect and very fast. The water was hard which I didn't like put I would highly recommend this hotel. There is an inner courtyard with palm trees, an indoor pool and a Jacuzzi.

A great place to stay, with an amazing front desk staff both checking in and checking out. My traveling group selected this hotel because it was close to the cruise ship debarkation area, so that was a plus.

use the park and cruise package for a cruise out of New Orleans Hotel was nice courtyard and pool look nice but we got in late and got up in time to eat and leave for the ship. The check in person was very nice and there were not any problems

Best Western Plus was great! Attendant by the name of Nancy did an excellent job! She had a pleasant personality during check-in and check-out. Nancy also gave us information on restaurants and great places to have a great time. For the money and location its a A+ stay for us!!

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write about your experience at our hotel. Your business is important to us and we value your feedback. I am very pleased that Nancy gave you a "superior customer care experience"! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and others guest in the future. If your travels ever find you in our area again, we would love to have you as our guest. Stephanie Self GM

All the staff were courteous and helpful. Friendly smiles everywhere we went. The breakfast in the mornings turned out to be a hot breakfast and not the usual continental fare. The rooms were clean and comfortable and the grounds were landscaped quite nicely.

The Best Western Plus property is very well designed. The rooms surround a courtyard. In the courtyard is the pool, palm tress, hot tube with enclosure, benches, a water fountain, and a mini cafe. This was an excellent design because it made everything accessible to everyone staying at the hotel. It also made it feel safer to go to the pool and hot tube. I would definitely stay here again. I hope all the other BW are designed this way.

Best hotel in Area by far. Constantly updating rooms and grounds. Extremely clean and comfortable . Close to everything needed. Pharmacy, resturants, free full hot breakfast ,ample parking, Best staff around check in to check out. Pool and patio area outstanding . Bar onsite with food.

Wonderful place to stay for the park and cruise. Staff was very nice and helpful. Hotel was beautiful and the rooms was very nice and clean. The grounds was beautiful. Very well kept hotel. Would definitely stay there again and would recommend to family and friends.

Great place for business or leisure two thumbs up looking for a drink Roxanne will keep you in stitches at the courtyard bar Brian at the Front Desk was always there when we needed him to be . only 15 minuets from the French Quarter and great dining , I highly recommend this Hotel / resort

Visiting our granddaughter for 2nd Bday. Family stationed on base so it was close. A few restaurants and stores within walking distance. Pool, hot tub, rooms are great and clean. Had to change rooms after 2 nights as someone was smoking in their room and the smoke vented down into our room. No problem and front desk was very good about it. The hot breakfast is the best I have ever had!!! Very clean, the staff are super helpful. If we ever go back we will stay here again!

I have stayed in New Orleans many times before and was curious about the Harvey area. It was very handy to get to the French Quarter etc. and the hotel was very nice. The front desk was very helpful & professional. Very friendly and will stay there again

From checking in to checking out everything was wonderful! Nancy and Cindy at the front desk were just great, big smiles, friendly and polite, just loved them! The two ladies in the breakfast area kept the food and coffee going, even when there were so many people there, they just continued very calmly to take care of everyone. Now, I have to say, my husband and I loved Roxanne, the Best Bartender ever! After spending the day in the French Quarter, we came back to the hotel and spent Halloween night with Roxanne and a couple of other guys and a nice couple from Georgia, all new friends to us. Roxanne is a hoot and she made it feel like we were just all a group of long time friends. Also since we had our own car, this is a great location to stay and then a short drive down to the French Quarter. Also the bed was extremely comfortable.

The hotel was perfect for our trip. The rooms and the bathrooms are very clean. The beds are comfortable. The area is safe. The customer service was awesome, the staff was very kind. It has free parking (unlike most hotels in New Orleans) and you can find a lot of empty spots. The wi-fi is free and works perfect. The breakfast is good. By car, in 15 minutes you can arrive to French Quarter in New Orleans. You can drink a few beers inside the hotel in a nice bar. 100% recommendable. El hotel fue perfecto para nuestro viaje. Las habitaciones y los baños son muy limpios. Las camas son confortables. Tiene parqueadero gratuito (a diferencia de la mayoría de hoteles en New Orleans) y siempre hay muchos espacios vacío para parquear. El wifi es gratuito y funciona a la perfección. El desayuno es bueno. En automóvil puedes llegar en 15 minutos al French Quarter en New Orleans. Puedes tomarte algunas cervezas en un bonito bar dentro del hotel. 100% recomendable.

Front desk - Nancy, Cindy and Brian were extremely professional, very knowledgeable about the area, very polite and helpful. They are the reason I chose to return to this hotel, for my lengthy stay. The rest of the front desk staff could take a hospitality lesson from them. Hotel is very well maintained, clean and safe. The food from the bar was ok, not great.

We were down in New Orleans for a Saints game with our 10 year old daughter. We wanted something with the feel of New Orleans but family friendly. This hotel was great. The room was comfortable and convenient to downtown. The pool was great and the breakfast was good. The property was very clean. Somebody was always wiping something down or moping the stairway. The elevator worked while we were there. My only complaint would be we were in a smoking room when I requested a nonsmoking room back in June when I made the reservations. My husband had to go to the store to get me some allergy medicine so I could sleep. Other than that loved the hotel and would stay there again.

good hotel for child who wants to swim...opens onto courtyard where there is the pool that was easy to watch child while not getting in pool myself. The breakfast was quite adequate and the room was quiet.

I tried to speak with a manager/supervisor at checkout, they were unavailable and I was told by the front desk I would receive an email and she verified the correct email address. I paid for a non-smoking room with 2 queen sized beds on July 7, 2015. When I arrived, I was told initially no such rooms were available and a manager was called. He instructed the front desk clerk to put us in a certain room. We opened the door, it was 2 standard sized beds. I'm 5,9" and my husband is 6'4" - no way we would fit. Besides that, I paid in advance for a queen sized bed. We went back to the front desk, the manager was called again, no apology was even offered if it was a mistake and he put us in another room. This one had queen beds, so we were happy, dumped our luggage and went to check in downtown for the Bike the Big Easy ride Entergy was sponsoring. We didn't realize until the next morning when we woke up with sore throats and headaches that we had been placed in a freaking smoking room. (210) We double checked by looking on the door and there was no nonsmoking plates like on the ones on the other side and downstairs. We also checked with the cleaning staff to make sure. I also used this hotel because the website boasted of remodeling..we didn't get a remodeled room. We attempted to deal with it because there weren't any reasonably priced places open for us to move to. We made it one more night and then woke up Sunday and was even worse off. There are reasons people who don't smoke ask for non-smoking rooms and I was pissed because I guess the front desk thought we wouldn't know. We DECIDED TO COME HOME EARLY because of this. I was severely disappointed in my stay and I was even more put out by the lack of care by the front desk manager/supervisor. I am asking for a refund for the night that I did not stay because I was put in a room that made me sick and it wasn't even what I paid for. If someone pays in advance, they should get what they paid for. I was expecting to make my reservation here for the NOLA marathon in February and obviously I did not due to this experience.

elevator out, bad coffee, no ashtray in smoking room,could not get extra coffee at desk, no assistance offered to carry three nights of luggage to third floor, was not told elevator was out when checking in.

This hotel was superb, certainly the best BW we have stopped in and that's including Europe. The hotel was so well run and extremely clean and efficient with very friendly staff. I would have no hesitation about stopping there again.

This is the best place to stay with a family oriented atmosphere. Always lodge here for conferencing and love the courtyard. Breakfast is really good and check-out is @ 11:00, but you can ask to layover till the 12:00 hour which is lunch break from a meeting and your checkout is quick and easy. They do not charge for the extra hour and minutes but I always get packing done before leaving for a meeting and check out is a breeze! Thanks to a friendly and helpful staff your stay @ Best Western is lovely!

The Staff at this Hotel are so helpful. I actually had the pleasure of working with Sherri Bean. She were so helpful and was there to answer any question that I wish to ask. The location is great and the hotel is amazing .

The staff is wonderful! The hotel is clean. The beds are comfortable. They take great care of you while you are there. It is great coming down to a business that is owned by Christians that are not afraid to try to be a blessing to those that stay under their roof. I will stay here every time I am down for the GCF conference! Thank you!

The room was o k ... The food / meal service not so much ... There is not too much more to say... I think that they cater to off shore oil workers... I find it very difficult to write an objective review, of this hotel, because it was not terrible, It just wasn't very good...

I use this hotel on a regular basis as it is located in close proximity to where I do business. The owners have really upgraded the hotel and the amenities to make this a great Best Western plus experience. The lobby is nicely appointed and decorated to include a small shop to purchase curios and souvenirs. The staff is efficient and courteous and will get you checked in in no time. The rooms are nicely decorated with crown molding, flat panel HD TV wireless internet and pillow top mattresses. A well maintained pool and hot tub will let you relax at the end of the day. There is also a courtyard bar for adult refreshments. There is ample variety to suit most everyone's need for breakfast each morning with the hotbar offering eggs, meats, potatoes, grits, pancakes, biscuits and gravy. There are also a variety of juices, pastries, fruit, and cereals. You cannot go wrong staying at this hotel if your leisure or business travel plans take you to the West Bank!

This was my second time staying at this property. Very nice hotel. Wonderful Courtyard setting with pool/hot tub area and bar/lounge. Nice rooms that overlook courtyard. There are a large variety of restaurants nearby. This hotel is only 15 minutes from the French Quarter. Only downside is that the elevator door closes rapidly so be on your toes when loading luggage. Lobby area is very nice and desk personnel are friendly and helpful. This hotel was a perfect headquarters for my visit.

stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for your kind words about our hotel. We our very happy you enjoyed your stay with us. Thank you for pointing out that we are located just 15 minutes away from the French Quarter and conveniently located to restaurants and shops. The staff and management at Best Western Plus Westbank appreciates your business and we look forward to having you as our guest in the future. Stephanie Self GM